PAYPAL COMPANY OF THE YEAR
Growing and Thriving PayPal is innovating to stay competitive in a transformative period for financial services, Annette Hickey, VP for Europe, the Middle East and Africa, Customer Services, PayPal, tells InBUSINESS.
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ayPal has been at the forefront of fintech since its inception and continues to innovate and stay ahead of competitors. Globally the company’s technology is empowering more than 300 million customers and businesses, with that number growing all the time—adding 9.8 million new active accounts in the last quarter. The value of payments processed by PayPal in that period was also up by 25%. “For us here, it’s so fantastic to be at the forefront of this digital payments revolution,” says Annette Hickey, VP for Europe, the Middle East and Africa, Customer Services, PayPal. “We’ve had a very good year in PayPal, particularly around product launches. “Customer expectations are shifting all the time with people wanting to be able to move their money at the touch of a button and shop on the move and send money to friends and family. Demand for mobile commerce and digital payments grows and we’re helping to cater for this. People want more efficiency and greater security around the services and this is something that PayPal is synonymous with across the globe.” New launches include Money Pools, a new service in the app which allows groups of friends to pool money together or save for a common goal— ideal for chipping in on gifts or save for a holiday for instance. Another exciting innovation is Xoom, which which enables International money transfers to more than 130 markets. Innovation is key to survival in such
a competitive industry. “The sector is so fast-paced, it’s highly competitive and it’s always changing,” says Annette. “It’s the most transformative period in the history of money and financial services ever. While many of our competitors are finding it difficult to stay relevant in such a rapidly evolving landscape, we at PayPal are thriving because we make it easier for people to manage and move their money. “We’re also helping businesses to overcome challenges of the increasingly global and mobile marketplace by giving them the tools that they need to engage customers and grow sales throughout the world
AN INCLUSIVE EMPLOYER The company has been in Ireland since it opened its doors in Dublin in 2003 and has since become one of Ireland’s leading employers, with 2,500 staff between its sites in Dublin and Dundalk. “It’s great to be able to contribute
PayPal, Dundalk
IT’S GREAT TO BE ABLE TO CONTRIBUTE TO BOTH THE DUBLIN AND THE DUNDALK ECONOMIES BY CREATING EMPLOYMENT AND CAREER OPPORTUNITIES FOR THE AMAZING MULTILINGUAL INTERNATIONAL TALENT THAT WE HAVE HERE ACROSS OUR CENTRES, AND BUILDING THEIR CAREERS.
InBUSINESS | RECOGNITION AWARDS 2019
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by having our button on the website.” It seems that sticking to a key goal is at the heart of the company’s success—although the services evolve, around this: “We pride ourselves on continually innovating within the sector and finding ways to make the movement and management of money more secure and accessible, and faster and affordable for all,” Annette states.
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09/12/2019 11:50
