Second Act – Northeast Wisconsin - Summer–Fall 2023

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SECOND ACT is a semiannual publication of ASJ Publishing LLC. Free copies are distributed throughout northeast Wisconsin. Personal copies are $5 to cover shipping and handling.

For more information, visit SECONDACT MAGAZINE.COM

We try to provide up-to-date, accurate information and welcome updates, new resources, businesses, comments, and suggestions. Content in this publication is subject to change. Reproductions in whole or in part without written permission are prohibited. All rights reserved. ©2023

editorial director & director of sales

Amy S. Johnson

publication designer

Barbara Wilson

senior copy editor

Kyle Jacobson

director of production & design

Jennifer Denman

director of technology & design

Barbara Wilson

administration

Olivia Seehafer

contributing writers

Kim Eschenbauch, Dave Fidlin, My Choice Wisconsin, Kim Patterson

SECOND ACT MAGAZINE .COM | 3 CONTENTS AGING & CAREGIVER RESOURCES 04 ESSENTIAL PREPARATION 11 Advance Planning and Directives Ensuring Your Wishes Are Honored 12 HEALTH 19 Living Your Best Life 20 SAFE & HEALTHY AT HOME 28 RETIREMENT HOUSING & LONG-TERM CARE 23 Seven Dimensions of Wellness and Their Importance to Older Adults 24 END OF LIFE 09
GENERAL 15 Dual Eligible Special Needs Plans 16
PO Box 559 McFarland, WI 53558 (608) 729-4888 sam@secondactmagazine.com secondactmagazine.com SUMMER–FALL 2023 ALZHEIMER’S & DEMENTIA 08 ASJ LLC P UBLISH IN G
SUMMER–FALL 2023 SECOND ACT 4 | AGING & CAREGIVER RESOURCES AGING & CAREGIVER RESOURCES Abuse & Neglect 5 ADRCs (Aging & Disability Resource Centers) 5 Advocacy Groups & Support 5 Caregiver Information 5 Disability Resources 5 Health Plans & Assistance 6 Managed Care Providers 6 Nonprofit Organizations 7 Senior Centers 7 Veteran Services 7

ABUSE & NEGLECT

Under Wisconsin statutes, elder abuse and neglect includes physical, emotional, financial, and sexual abuse/assault. See Wisconsin Elder Adults-at-Risk Help Lines below or call 911. Visit dhs.wisconsin.gov /aps/index.htm.

WISCONSIN ELDER ADULTS-AT-RISK HELP LINES: BROWN COUNTY HUMAN SERVICES DEPARTMENT

Daytime: (920) 448-6000

After Hours: (920) 436-8888

CALUMET COUNTY HUMAN SERVICES DEPARTMENT

Daytime: (920) 849-1400

Weekend: (920) 849-9317

ELDER ABUSE TASK FORCE –FOND DU LAC ADRC (920) 929-3466

ELDER OR ADULT-AT-RISK REPORTING – WINNEBAGO COUNTY (877) 886-2372

FOND DU LAC COUNTY DEPARTMENT OF HUMAN SERVICES

Daytime: (920) 929-3466

After Hours: (920) 929-3466

OUTAGAMIE COUNTY HEALTH AND HUMAN SERVICES DEPARTMENT

Daytime: (920) 832-4646

After Hours: (920) 832-4646

WINNEBAGO COUNTY

DEPARTMENT OF HUMAN SERVICES

Daytime: (877) 886-2372 Oshkosh (920) 727-2882 x4683 Neenah/Menasha

After Hours: (920) 233-7707 Oshkosh (920) 722-7707 Neenah/Menasha

ADRC s

ADRCs can help make connections to resources about in-home personal care and nursing, housing options, housekeeping and chore services, home modifications, adaptive equipment, transportation, health, nutrition, homedelivered meal programs, Medicare, Medicaid, social security, caregiver

supports, benefit specialists, and respite information. Below are the ADRCs in your area by county.

ADRC OF BROWN COUNTY (920) 448-4300 adrcofbrowncounty.org

ADRC OF CALUMET COUNTY (920) 849-1451 youradrcresource.org

ADRC OF FOND DU LAC COUNTY (920) 929-3466 fdlco.wi.gov/adrc

ADRC OF THE LAKESHORE (SERVING KEWAUNEE AND MANITOWOC COUNTIES)

(877) 416-7083 manitowoccountywi.gov

ADRC OF OUTAGAMIE COUNTY

(920) 832-5178

youradrcresource.org

ADRC OF WINNEBAGO COUNTY

(877) 886-2372

co.winnebago.wi.us/adrc

ADVOCACY GROUPS & SUPPORT

Support for or on behalf of someone for a particular cause, issue, or policy.

AARP

(866) 448-3611

(920) 921-7433 Fond du Lac states.aarp.org/region/wisconsin

BBB OF WISCONSIN (BETTER BUSINESS BUREAU)

(800) 273-1002

bbb.org/wisconsin

COALITION OF WISCONSIN AGING GROUPS (CWAG)

(800) 488-2596 cwagwisconsin.org

DEPARTMENT OF SENIOR SERVICES FOND DU LAC

(920) 929-3521

ELDER RIGHTS PROJECT INTAKE HOTLINE

(844) 614-5468 Legal Action of Wisconsin – Oshkosh Office

(920) 233-6521 Elder Rights Project

WISCONSIN BOARD ON AGING & LONG-TERM CARE Ombudsman Program

(800) 815-0015

longtermcare.wi.gov

WISCONSIN OFFICE OF THE COMMISSIONER OF INSURANCE (800) 236-8517 oci.wi.gov

CAREGIVER INFORMATION

A caregiver is an individual who provides support and assistance to individuals with disabilities or long-term conditions. Visit the Safe & Healthy at Home section to find support assistance in your residence.

EASTER SEALS SENIOR SERVICES (920) 431-0843

easterseals.com/our-programs /senior-services

RESPITE CARE ASSOCIATION OF WISCONSIN (608) 222-2033 respitecarewi.org

VA CAREGIVER SUPPORT (855) 260-3274 caregiver.va.gov

WISCONSIN’S FAMILY CAREGIVER SUPPORT PROGRAMS (866) 843-9810 wisconsincaregiver.org

DISABILITY RESOURCES

Also see ADRCs (Aging & Disability Resource Centers) in this section.

BLIND AND VISUALLY IMPAIRED INFORMATION & SERVICES –BY COUNTY (888) 879-0017

dhs.wisconsin.gov/blind

BUREAU OF AGING AND DISABILITY RESOURCES (BADR) (608) 266-2536 (Central Office) dhs.wisconsin.gov/dph/badr.htm

SECOND ACT MAGAZINE .COM AGING & CAREGIVER RESOURCES | 5

CAPTEL, INC.

CapTel® Captioned Telephone (920) 540-0704

captel.com

Ideal for people with hearing loss, the CapTel Captioned Telephone works like any other telephone with one important addition: it displays every word the caller says throughout the conversation.

CURATIVE CONNECTIONS

(920) 593-3535

curativeconnections.org

DISABILITY RIGHTS WISCONSIN (800) 928-8778 disabilityrightswi.org

EASTER SEALS DISABILITY HELP LINE OF OUTAGAMIE COUNTY (920) 832-0344 eastersealswisconsin.com

LAKELAND CARE, INC.

2985 S. Ridge Rd., Green Bay 54304 (920) 425-3900 info@lakelandcareinc.com lakelandcareinc.com

Lakeland Care offers care management services to help eligible elders and adults with disabilities live independently at home or in their community through the Family Care Program. Family Care eligibility is determined by the Aging and Disability Resource Center (ADRC).

MY CHOICE WISCONSIN

10201 W. Innovation Dr., Ste. 100 Wauwatosa 53226 (800) 963-0035

mychoicewi.org/sa

My Choice Wisconsin provides government-funded programs to frail seniors, adults with disabilities, individuals, and families. We match members to the healthcare and long-term care supports and services they need.

WISCONSIN TALKING BOOK AND BRAILLE LIBRARY (WTBBL) (800) 242-8822 dpi.wi.gov/talkingbooks

HEALTH PLANS & ASSISTANCE

BOARD ON AGING & LONG-TERM CARE

Medigap helpline & health insurance related questions. (800) 242-1060 longtermcare.wi.gov

COMMISSIONER OF INSURANCE

(800) 236-8517

HEALTHCARE MARKETPLACE healthcare.gov

LAKELAND CARE, INC.

2985 S. Ridge Rd., Green Bay 54304 (920) 425-3900

info@lakelandcareinc.com

lakelandcareinc.com

Lakeland Care offers care management services to help eligible elders and adults with disabilities live independently at home or in their community through the Family Care Program. Family Care eligibility is determined by the Aging and Disability Resource Center (ADRC).

MY CHOICE WISCONSIN

10201 W. Innovation Dr., Ste. 100 Wauwatosa 53226

(800) 963-0035

mychoicewi.org/sa

My Choice Wisconsin provides government-funded programs to frail seniors, adults with disabilities, individuals, and families. We match members to the healthcare and long-term care supports and services they need.

SOCIAL SECURITY ADMINISTRATION

(866) 770-2262

ssa.gov

WISCONSIN SENIOR MEDICARE PATROL

(800) 488-2596

wisconsinsmp.org

MANAGED CARE PROVIDERS

LAKELAND CARE, INC.

2985 S. Ridge Rd., Green Bay 54304 (920) 425-3900

info@lakelandcareinc.com

lakelandcareinc.com

Lakeland Care offers care management services to help eligible elders and adults with disabilities live independently at home or in their community through the Family Care Program. Family Care eligibility is determined by the Aging and Disability Resource Center (ADRC).

MY CHOICE WISCONSIN

2321 San Luis Pl., Green Bay 54304 (800) 963-0035

mychoicewi.org/sa

My Choice Wisconsin provides government-funded programs to frail seniors, adults with disabilities, individuals, and families. We match members to the

SUMMER–FALL 2023 SECOND ACT 6 | AGING & CAREGIVER RESOURCES

healthcare and long-term care supports and services they need.

NONPROFIT ORGANIZATIONS

THE SALVATION ARMY OF FOND DU LAC (920) 923-8220

facebook.com/thesalvation armyoffonddulac

SENIOR CENTERS

FOND DU LAC CITY SENIOR CENTER (920) 322-3630

GOOD SHEPHERD SENIOR CENTER – SEYMOUR (920) 833-6434

NORTH FOND DU LAC VILLAGE SENIOR CENTER (920) 929-6811

OMRO-WINNEBAGO COMMUNITY CENTER

(920) 685-0380

OSHKOSH CITY SENIOR CENTER (920) 232-5300

RIPON SENIOR CENTER (920) 748-6225

SENIOR CENTER – DENMARK/ BROWN COUNTY

(920) 863-8097

VILLAGE OF KIMBERLY SENIOR CITIZEN CENTER (920) 687-9021

WAUPUN SENIOR CENTER (920) 324-7930

VETERAN SERVICES

AMERICAN LEGION –DEPARTMENT OF WISCONSIN wilegion.org

BROWN COUNTY VETERANS SERVICE OFFICE

(920) 448-4450

Some of the services we manage with you include:

• Care Management

• Medical Supplies & Equipment

• Personal Care

• Outpatient Mental Health

• Residential Care

• In-Home Supportive Care

www.lakelandcareinc.com

CALUMET COUNTY VETERANS SERVICE OFFICE

(920) 849-1452

DEPARTMENT OF WORKFORCE DEVELOPMENT

dwd.wisconsin.gov/veterans

FOND DU LAC COUNTY VETERANS SERVICES

(920) 929-3117

dva.state.wi.us/cvso.asp

FOX VALLEY VETERANS COUNCIL (920) 358-0662

foxvalleyveteranscouncil.org

GREEN BAY VET CENTER

(920) 435-5650

vetcenter.va.gov

OUTAGAMIE COUNTY VETERANS SERVICES OFFICE

(920) 832-5697

facebook.com/outagamie countyveteranservice

US DEPARTMENT OF VETERANS AFFAIRS benefits.va.gov/benefits

VETERAN SERVICES –FOND DU LAC (920) 929-3117

VETERANS AFFAIRS REGIONAL OFFICE (800) 827-1000

VETERANS MENTOR GROUP – APPLETON veteransmentorgroup.org

VETERANS OUTREACH & RECOVERY – GREEN BAY (800) WIS-VETS (947-8387) wisvets.com

WINNEBAGO COUNTY VETERANS SERVICES

(920) 236-4898

co.winnebago.wi.us/veterans

WISCONSIN DEPARTMENT OF VETERANS AFFAIRS (WDVA) (800) 947-8387

dva.state.wi.us

SECOND ACT MAGAZINE .COM AGING & CAREGIVER RESOURCES | 7
DHS Approval 10/5/20
A local Family Care option for personal care and support

CAREGIVER & FAMILY PROGRAMS

ALZHEIMER’S ASSOCIATION –GREATER WISCONSIN CHAPTER

(920) 469-2110

alz.org/gwwi

ALZHEIMER’S FAMILY AND CAREGIVER SUPPORT PROGRAM (AFCSP)

(920) 906-4792

MEMORY CAFÉ AT OSHKOSH COMMUNITY YMCA

(920) 230-8439

Find us on Facebook!

DEMENTIA

CAREPATROL FOX CITIES AND GREEN BAY

3701 E. Evergreen Dr., Ste. 275 Appleton 54913

(920) 428-0827

foxcities@carepatrol.com

foxcities.carepatrol.com

CarePatrol, a no cost service. Fox Cities and Green Bay’s team of local advisors gives seniors and their families a less stressful and easier way to find safer senior care options.

SUPPORT SYSTEMS & LOCAL RESOURCES

ALZHEIMER’S ASSOCIATION –GREATER WISCONSIN CHAPTER

(920) 469-2110

alz.org/gwwi

SUMMER–FALL 2023 SECOND ACT 8 | Caregiver & Family Programs 8 Dementia Friendly 8 Support Systems & Local Resources 8
ALZHEIMER’S & DEMENTIA
FRIENDLY

END OF LIFE

END OF LIFE | 9
Do-Not-Resuscitate Bracelets 10 Funeral & Cremation Services 10 Hospice Care 10

DO-NOT-RESUSCITATE BRACELETS

Direct emergency medical technicians, first responders, and emergency healthcare facilities’ personnel. See also Legal category in the General Section to set up advance healthcare directives which can detail your wishes when you are unable.

DO-NOT-RESUSCITATE BRACELETS (DNR) INFO (608) 266-1568

dhs.wisconsin.gov/ems/dnr.htm

FUNERAL & CREMATION SERVICES

WISCONSIN DEPARTMENT OF HEALTH SERVICES

Wisconsin Funeral and Cemetary Aids Program

dhs.wisconsin.gov/em/wfcap.htm

HOSPICE CARE

Provides pain relief, comfort, symptom management, and supportive services to individuals who usually have six months or less to live. Typically, care is provided by a team consisting of a doctor, nurse, social worker, counselor, chaplain, home health aide, and trained volunteers. The team works together to focus on the dying person’s and their family’s physical, psychological, social, and spiritual needs. This level of care can be provided in one’s residence (collaborating with the home health agencies/medical care), at most hospitals (collaborating with your hospital team), at most nursing homes, and at an inpatient hospice facility.

COMPASSUS – GREEN BAY (920) 321-2004

compassus.com

COPPERLEAF VILLAGE OF RIPON (920) 896-0440

copperleafcare.com

HEARTLAND HOME HEALTHCARE AND HOSPICE

(866) 216-5708

heartlandhospice.com

OAKRIDGE GARDENS

REHABILITATION & MEMORY CENTER

(920) 739-0111

oakridgegardens.com

ST. PAUL HOSPICE SERVICES

(920) 766-6180

stpaulelders.org

THEDACARE AT HOME

(920) 969-0990

thedacare.org

UNITY HOSPICE (920) 338-1111

unityhospice.org

10 | END OF LIFE SUMMER–FALL 2023 SECOND ACT
SECOND ACT MAGAZINE .COM ESSENTIAL PREPARATION Advance Healthcare Directives 14 Emergency Preparedness 14 Estate Planning 14

ADVANCE PLANNING AND DIRECTIVES

Ensuring Your Wishes Are Honored

In our journey through life, we often find ourselves facing challenging decisions, especially when it comes to our healthcare. What if there was a way to ensure that our wishes are honored and our values are respected? Advance planning and advance directives offer individuals the power to align their healthcare choices with their deeply

held beliefs, granting peace of mind to themselves and their loved ones.

The significance of having conversations about advance planning cannot be overstated. By openly discussing our wishes with our loved ones, we foster understanding and alleviate uncertainty during difficult times.

These conversations keep everyone involved on the same page, reducing potential conflicts and confusion when decision-making is needed.

Choosing a person to make healthcare decisions is a vital step in the advance planning process. This trusted individual becomes our voice when we are

SUMMER–FALL 2023 SECOND ACT

unable to make healthcare decisions for ourselves. Engaging in candid conversations about expectations and clarifying the willingness of loved ones to assume this responsibility ensures that our wishes are faithfully carried out.

Expressing our medical treatment preferences is essential. We have the right to outline our choices regarding life-sustaining treatments, resuscitation, and the inclusion of palliative care options. By clearly communicating these preferences, we empower ourselves to receive the care that aligns with our values and desires.

Enhancing our quality of life is a fundamental consideration in advance planning. It’s important to articulate our desires for pain management, hospice care, and personal comforts so that our well-being is prioritized. Each of us deserves to have our wishes respected in matters that affect our daily experiences.

Advance planning allows for personalizing treatment and decisionmaking. By sharing our preferences for personal interactions, spiritual practices, and the preservation of our dignity throughout the caregiving process, we create an environment that honors our individuality and our life.

The Wisconsin Department of Health Services (DHS) provides online forms for advance directives, making it convenient for individuals to complete these documents without the need for legal assistance. That’s right, you can complete these forms independently; however, if you have specific concerns or unique circumstances, it may be wise to seek advice from an attorney. Available forms include:

1. Declaration to Physicians (Wisconsin Living Will)—Express your preferences regarding medical treatment in specific situations.

2. Power of Attorney for Healthcare Designate a trusted individual to make healthcare decisions on your behalf when you are unable to do so.

3. Power of Attorney for Finance and Property—Appoint someone to manage your financial and property matters in the event you are unable to do so.

4. Authorization for Final Disposition—Outline your wishes regarding your final arrangements, such as burial or cremation.

Advance planning and advance directives empower us to make healthcare choices that align with our values and honor our wishes. By engaging in conversations about advance planning, we can make informed decisions that reflect our unique desires.

Lakeland Care Inc. plays a crucial role in advancing awareness and supporting individuals in making informed decisions about their lives by offering education and resources. These offerings ensure that individuals and their families are equipped to make choices that reflect their unique values. To learn more about advance planning and advance directives, explore the Member Education section at lakelandcareinc.com

SECOND ACT MAGAZINE .COM ESSENTIAL PREPARATION | 13
Kim Eschenbauch is an organizational impact coach at Lakeland Care, Inc.

ESSENTIAL PREPARATION

ADVANCE HEALTHCARE DIRECTIVES

Putting your preferences in writing. Visit the Legal category in the General section for assistance to learn about the important options you have to protect your wishes if and when you are unable.

EMERGENCY PREPAREDNESS

Have a plan in place before an emergency. Communicate your plans with family, friends, and neighbors.

PACK AN EMERGENCY KIT

First aid supplies, blankets or sleeping bag, battery-powered radio, flashlights, extra batteries, and weather radio.

If you have a pet, plan ahead for pet needs, including supplies of food and water and a pet carrier.

Have prescription medications and any special medical supplies ready.

You can find more information on emergency plans and supply kits at ready.gov.

ESTATE PLANNING

See also the Legal category in the General section for additional information.

GABERT, WILLIAMS, KONZ & LAWRYNK, LLP

(920) 733-5521

gwkl.net

SUMMER–FALL 2023 SECOND ACT 14 |
GENERAL | 15 GENERAL Animal Services 17 Driver Safety 17 Education 17 Employment 18 Household Item Donations 18 Legal 18 Recreation 18 Transportation 18 Volunteer Opportunities 18

Dual Eligible SPECIAL NEEDS PLANS

There’s a lot of confusion regarding Dual Eligible Special Needs Plans (D-SNP). Why would you want a D-SNP, like My Choice Wisconsin’s Dual Advantage Plan, if you already have Medicare?

Medicare benefits do not change

A common misunderstanding is that a D-SNP will affect the amount of Medicare coverage an individual is already receiving. This is not the case.

All D-SNPs have the same coverage as Medicare. A D-SNP is a type of Medicare Advantage plan specifically for people with Medicare and Medicaid. If you’re enrolled in Medicare Parts A and B or

are becoming eligible for Medicare, you may choose to have your coverage directly through the government or from a Medicare Advantage plan.

With a Medicare Advantage plan, you’re still a Medicare member. The D-SNP plan becomes the payer of your Medicare benefits. Plus, it gives you access to more benefits than are available through Medicare. A D-SNP has a provider network, so it’s important to check that your providers are covered by the plan you’re interested in joining. A Dual Advantage Medicare advisor can help with this.

You get additional benefits with no additional cost

- Monthly Over-the-Counter Allowance—This is a great way for you to save money on items such as cold and flu medicine, vitamins, incontinence products, and even toothpaste and body lotion. With the My Choice Wisconsin Dual Advantage Plan, this benefit is $100 each month, and it rolls over until the end of the year if you don’t use the full benefit each month. This is a potential savings of $1,200 a year.

- Dental Benefits—Original Medicare generally does not cover dental

SUMMER–FALL 2023 SECOND ACT

procedures, even basic procedures, teeth cleanings, and x-rays. With My Choice Wisconsin Medicare Dual Advantage, $2,500 per year in dental benefits can be used for porcelain crowns, dentures, x-rays, oral exams, cleanings, etc. In addition to saving money, this is an important aspect of overall health often overlooked.

- Vision Benefit—My Choice Wisconsin covers $150 each year for eyeglasses and contacts. This makes eyewear expenses not covered by Medicaid a bit more affordable and allows for upgrades to eyeglass frames and tinting to lenses.

There are even more benefits, including meals after a hospital or facility discharge, medical alert buttons, and installation of home safety devices.

Your services are under one roof

By enrolling in a D-SNP, hospital, medical, and prescription drug costs are all covered in one plan with little or no cost to the members. D-SNPs are designed to help coordinate care.

My Choice Wisconsin includes care coordination as well, assisting with things such as scheduling appointments, finding doctors, and getting the most from your health coverage.

You can learn if you’re eligible by contacting My Choice Wisconsin at (800) 963-0035 (TTY 711) or mychoicewi.org. You may also contact a State Health Insurance Assistance (SHIP) advisor or check the medicare.gov Plan Finder for more plans in your area.

Contributed by My Choice Wisconsin Medicare Dual Advantage, an HMO SNP with a Medicare contract. Enrollment in My Choice Wisconsin Medicare Dual Advantage depends on contract renewal.

ANIMAL SERVICES

FOND DU LAC HUMANE SOCIETY (920) 922-8873

fdlhumane.org

FOX VALLEY HUMANE SOCIETY (920) 733-1717

foxvalleypets.org

NEENAH ANIMAL SHELTER (920) 722-9544

neenahanimalshelter.org

OSHKOSH AREA HUMANE SOCIETY (920) 424-2128

oahs.org

DRIVER SAFETY

ADVOCAP

(920) 922-7760 Fond du Lac

(920) 725-2791 Neenah

(920) 426-0150 Oshkosh advocap.org

AUTO SAFETY COMPLAINTS (888) 327-4236

MY CHOICE WISCONSIN (800) 963-0035

mychoicewi.org

DISABLED PARKING LICENSE PLATES

(608) 266-3041

dot.wisconsin.gov/drivers/vehicles /disabled/displate.htm

DMV SENIOR DRIVER INFO (608) 266-2327

dot.wisconsin.gov/drivers /drivers/mature

IDENTIFICATION CARDS/DMV (800) 924-3570

dot.wisconsin.gov

EDUCATION

Offering formal and informal learning programs for aging adults.

FOX VALLEY TECHNICAL COLLEGE (920) 735-5600

classes.fvtc.edu

UW-FOND DU LAC (920) 929-1100

fdl.uwc.edu

SECOND ACT MAGAZINE .COM GENERAL | 17

UW-FOX VALLEY (920) 832-2600

uwfox.uwc.edu

WISCONSIN CAREGIVER ACADEMY AT UNIVERSITY OF WISCONSIN-GREEN BAY (920) 465-2642

uwgb.edu/outreach/wicare

EMPLOYMENT

Listings include employment assistance, career counseling, and training.

EASTER SEALS WISCONSIN SELF-EMPLOYMENT SERVICES –GREEN BAY

(920) 431-0843 eastersealswisconsin.com

WISCONSIN SENIOR EMPLOYMENT PROGRAM (WISE) (608) 242-4897 dhs.wisconsin.gov/wise /employment.htm

HOUSEHOLD ITEM DONATIONS

ST. VINCENT DE PAUL –APPLETON

(920) 739-1679 svdpappleton.org

ST. VINCENT DE PAUL –FOND DU LAC

(920) 322-9505 svdpfdlc.org

ST. VINCENT DE PAUL –GREEN BAY

(920) 435-4040 svdpgb.org

ST. VINCENT DE PAUL – OSHKOSH

(920) 235-9368

svdposhkosh.org

LEGAL DEPARTMENT OF SENIOR SERVICES – FOND DU LAC

(920) 929-3521

GABERT, WILLIAMS, KONZ & LAWRYNK, LLP

(920) 733-5521

info@gwkl.net

gwkl.net

An established law firm in the area for over 100 years. Specializing in probate, elder law, wills, trusts, and estate planning. Our team walks clients through every step of the process to ensure that they understand their options and helps them make the best decisions possible.

LEGAL ACTION OF WISCONSIN –OSHKOSH OFFICE

Elder Rights Project (920) 233-6521

RECREATION

FOX WEST YMCA

(920) 757-9820 ymcafoxcities.org

HEART OF THE VALLEY YMCA

(920) 830-5700 ymcafoxcities.org

HORICON MARSH EDUCATION AND VISITOR CENTER

(920) 387-7893 horiconmarsh.org

MENASHA YMCA

(920) 729-9622 ymcafoxcities.org

OSHKOSH COMMUNITY YMCA

(920) 236-3380 oshkoshymca.org

TRANSPORTATION

Listings below include nonemergency transportation. Check with carrier. Check the Senior Centers category in the

Aging & Caregiver Resources section for transportation options as well.

CABULANCE – OSHKOSH

(920) 426-3900 Nonemergency

CITY CAB – OSHKOSH

(920) 235-7000

DIAL-A-RIDE – NEENAH

(920) 886-6128

ci.neenah.wi.us

FOND DU LAC AREA TRANSIT

(920) 322-3650

FOND DU LAC DEPARTMENT OF SENIOR SERVICES

Handi-Van (920) 929-3110

Medical Appointments

(920) 929-3936

FOX VALLEY CAB

(920) 734-4546

foxvalleycab.com

GO TRANSIT – OSHKOSH

(920) 232-5340

ridegotransit.com

NAHBRS – FOX VALLEY

TRANSPORTATION PROGRAM

(920) 850-3797

nahbrs.org

VETERANS SERVICE TRANSPORTATION

Winnebago County

(920) 236-4898

co.winnebago.wi.us/veterans

VOLUNTEER OPPORTUNITIES

These organizations are seeking aging adult volunteers. Check also the Senior Centers category in the Aging & Caregiver Resources section.

ADVOCAP

(920) 922-7760 Fond du Lac

(920) 725-2791 Neenah

(920) 426-0150 Oshkosh advocap.org

FOX VALLEY

MEMORY PROJECT

(920) 225-1711

foxvalleymemoryproject.org

SUMMER–FALL 2023 SECOND ACT 18 | GENERAL
SECOND ACT MAGAZINE .COM HEALTH Chronic Conditions & Support 21 Dental Care 21 Eye Care/Low Vision 22 Fitness & Sports 22 Hearing/Audiology 22 Insurance 22 Nutrition/Food Programs 22 Prescription Drug Assistance 22 Substance Abuse & Addictions 22

LIVING YOUR BEST LIFE

What does “living your best life” really mean? Social media tends to be filled with the phrase, and most often it’s connected to people traveling, attending a party, having coffee with a friend, or enjoying an event all while creating happiness in oneself and others. As we go through life stages, we find it also means showing up every day and exercising our best efforts. But as we age, it can become more difficult.

I work with seniors and their families, guiding and helping them navigate safe senior care solutions: assisted living, memory care, and home care options.

I’ve learned numerous stories through the years—many from people who think they can no longer live their best life. I understand the feeling because as we age, our lives evolve: we retire, our families create their own lives, family moves away, friends change, and our homes may change. What will our next chapter look like?

Some people experience loneliness, sadness, and anxiety. When my mom passed away seven years ago, my dad faced these emotions and more. What was his life going to look like going forward? We sat down and had

a beautiful talk about the importance he has in our family and his happiness. I needed him to stay happy, but how? He just lost everything in his world.

My first profession was in early elementary education. I was a teacher for 20 years and had over 1,000 children and families touch my life. Each day, I set a personal goal to make a difference in my students’ school days. I provided a smile, a warm greeting, and energy to help them be excited to be there. A professional goal was set for me to introduce them to three developmental skills: social, emotional, and physical.

SUMMER–FALL 2023 SECOND ACT

All crucial. Introducing and practicing the skills led them to make a difference every day for themselves and each other. Learning how to live their best life was starting to form.

After I retired from teaching, my next professional purpose found me. I’ve worked in the senior industry now for over 10 years. I continue to set the same personal goal as I did in education, making a difference in people’s lives. From Brookdale Senior Living came my professional goal: the wellness wheel. It was interesting and familiar to me. If we were to draw the wheel, it would have six equal pie pieces, each labeled with a dimension: social, emotional, physical, purposeful, intellectual, and spiritual. They help us live healthier, happier, and longer lives.

When I thought about my dad’s happiness, I knew there was only so much I could do for him. It was up to him to create and live his best life. I told him about the wellness wheel and how it could help him to touch each dimension daily. He was interested, and we started writing down what he could do for each dimension. It wasn’t easy, and some days, he just emotionally couldn’t do what we wrote down. I

understood and gave him grace with it. He’d then continue to try to do what his wellness wheel reminded him to do— never giving up on it. Today, he’s happily living his best life.

Consider making your own wellness wheel, thinking about how you enrich your life for each of the six dimensions. Then the hard part, start doing them. Once you begin, you’ll be amazed how easy it becomes. The good morning text I get every morning from my dad tells me he’s continuing to work to live his best life.

CHRONIC CONDITIONS & SUPPORT

Listings include various national, state, and local resources.

ALS ASSOCIATION

WISCONSIN CHAPTER

(414) 763-2220

alsawi.org

AMERICAN DIABETES ASSOCIATION diabetes.org

AMERICAN HEART ASSOCIATION

(800) 242-8721

heart.org

AMERICAN PARKINSON DISEASE ASSOCIATION (APDA) apdaparkinson.org/community

ARTHRITIS FOUNDATION

Wisconsin Office

(414) 321-3933

arthritis.org/wisconsin

DIABETIC SUPPORT GROUP

Aurora Health Care

(920) 907-7000

FOND DU LAC COUNTY

SENIOR SERVICES

CAREPATROL

(920) 428-0827

carepatrol.com

Living Well with Chronic Conditions

(920) 929-3114

MY CHOICE WISCONSIN

10201 W. Innovation Dr., Ste. 100 Wauwatosa 53226 (800) 963-0035

mychoicewi.org/sa

My Choice Wisconsin provides government-funded programs to frail seniors, adults with disabilities, individuals, and families. We match members to the healthcare and long-term care supports and services they need.

PARKINSON’S SUPPORT GROUP

Aurora Health Center – Fond du Lac (920) 906-4792

DENTAL CARE

AMERICAN DENTAL ASSOCIATION

(800) 621-8099

SECOND ACT MAGAZINE .COM HEALTH | 21
Kim Patterson is marketing director at CarePatrol of the Fox Cities.

EYE CARE/LOW VISION

WISCONSIN COUNCIL OF THE BLIND AND VISUALLY IMPAIRED (800) 783-5213

wcblind.org

WISCONSIN DEPARTMENT OF HEALTH SERVICES OFFICE FOR THE BLIND AND VISUALLY IMPAIRED (888) 879-0017

dhs.wisconsin.gov/blind

WISCONSIN TALKING BOOK AND BRAILLE LIBRARY

(800) 242-8822

dpi.wi.gov/talkingbooks

FITNESS & SPORTS

FOND DU LAC FAMILY YMCA (920) 921-3330

fdlymca.org

OSHKOSH COMMUNITY YMCA (920) 236-3380

oshkoshymca.org

HEARING/AUDIOLOGY

NATIONAL ASSOCIATION FOR HEARING & SPEECH

(800) 638-8255

NATIONAL HEARING

AID HOTLINE

(800) 521-5247

INSURANCE

MY CHOICE WISCONSIN

10201 W. Innovation Dr., Ste. 100 Wauwatosa 53226

(800) 963-0035

mychoicewi.org/sa

My Choice Wisconsin provides government-funded programs to frail seniors, adults with disabilities, individuals, and families. We match members to the healthcare and long-term care supports and services they need.

NUTRITION/FOOD PROGRAMS

Check also Aging & Caregiver Resources and Safe & Healthy at Home sections.

ADVOCAP

(920) 922-7760 Fond du Lac

(920) 725-2791 Neenah

(920) 426-0150 Oshkosh advocap.org

BRANDON COMMUNITY FOOD PANTRY

Brandon Village Hall

(920) 273-9196

BROKEN BREAD PLUS FOOD PANTRY

St. Paul’s Cathedral – Fond du Lac

(920) 921-3363

HOLYLAND FOOD PANTRY, INC. – Malone

(920) 418-1580

LOAVES AND FISHES

Church of Peace – Fond du Lac

(920) 904-5556

PRESCRIPTION

DRUG ASSISTANCE

SENIORCARE PRESCRIPTION

DRUG ASSISTANCE

Fond du Lac Benefit Specialist

(920) 929-3521

SENIORCARE RX WISCONSIN

PRESCRIPTION DRUG ASSISTANCE PROGRAM

(800) 657-2038

dhs.wisconsin.gov/seniorcare

SUBSTANCE ABUSE & ADDICTIONS

ALCOHOLICS ANONYMOUS

(920) 997-0221 Appleton

(920) 922-7512 Fond du Lac

(920) 432-2600 Green Bay

(920) 731-4331 Menasha

(920) 410-4620 Oshkosh

GAMBLING HOTLINE

(800) 522-4700

JACKIE NITSCHKE CENTER

(920) 435-2093

jackienitschkecenter.com

NOVA COUNSELING SERVICES

(920) 231-0143

novaoshkosh.com

SAMHSA (SUBSTANCE ABUSE AND MENTAL HEALTH SERVICES ADMINISTRATION)

NATIONAL HELPLINE

(800) 662-HELP (4357) samhsa.gov

Free, 24hr/365day information service in English and Spanish.

WISCONSIN COUNCIL ON PROBLEM GAMBLING

(800) 426-2535

24hr/365day

wi-problemgamblers.org

SUMMER–FALL 2023 SECOND ACT 22 | HEALTH

RETIREMENT HOUSING & LONG-TERM CARE

RETIREMENT HOUSING & LONG-TERM CARE | 23
Housing 25 Alzheimer’s/Dementia/ Memory Care 25
Living
AFH 26
Living - CBRF 26
Living - RCAC 26 Housing Resources 27
Affordable
Assisted
-
Assisted
Assisted

Seven Dimensions of Wellness AND THEIR IMPORTANCE TO OLDER ADULTS

Wellness is a broad, all-encompassing term that falls within a number of categories in everyday life. A framework known as the Seven Dimensions of Wellness breaks individual health into spiritual, physical, emotional, career, intellectual, environmental, and social components.

Through each stage, the Seven Dimensions of Wellness play an important role in achieving a fulfilling life. This is especially true for older adults, where several of the dimensions play a fundamental part of living a fulfilling life postretirement.

“All seven of the dimensions of wellness are important for our entire community,” says Rob Breidenbach,

regional wellness director with Oak Park Place. Rob singled out three specific dimensions as especially beneficial to older adults: physical, emotional, and social.

The Emotional Dimension

It’s no secret the pandemic has been a challenging time for people of all ages, but this has been especially true for older adults, who are shown to be particularly vulnerable. While physicaldistancing measures continue to be an important safeguard, venues such as Oak Park Place are doing what they can to help residents emotionally.

“Our emotional dimension is addressed through different educational pieces that we provide by either speaking to

our expertise to the residents or hiring out and getting other people to come in and speak specifically about the topic at hand,” says Rob. “A lot of times we delve into stress, which is especially important for this demographic given COVID-19’s impact.”

Thoughts play a crucial part of our quality of life, regardless of age. At Oak Park Place, Rob says staff members strive to create an environment that promotes positivity through classes, activities, and simple gestures.

“We discuss how negativity can sometimes run our decision-making processes,” says Rob. “That’s a key thing that we’re focused on. We inject humor into anything we try to do. It

SUMMER–FALL 2023 SECOND ACT

can be thrown into our classes, our demonstrations, or even just through the halls when we see residents play cards or foosball or any of the other games we have. We’ll go over and join them so we can help spark up conversations. It makes it more homelike.”

The Physical Dimension

Throughout life, establishing a regular workout routine has proven beneficial in a number of ways. This is no exception at Oak Park Place, as residents are invited to partake in age- and skill-appropriate exercise classes that encourage a practical level of physical activity.

“We address our physical dimension by having routinely scheduled exercise classes for our residents to partake in,” explains Rob. “We cover different forms of yoga to improve flexibility, and strength training to help with lower back, joint issues, and body fatigue. We really focus a lot on balance training to try eliminating falls, or at least lessen the devastating impact a fall can have.”

The impact exercise has on the body is obvious, but Rob points out the benefits of mobility reap rewards in other ways as well. “It’s also incredibly mentally rewarding,” says Rob. “It helps ease some of the effects of depression and anxiety by releasing feel-good endorphins into the brain. It has a big impact on the cycle of negative thoughts and negative feelings that people can get into—especially in this day and age with what people are going through.”

The Social Dimension

While the pandemic has necessitated adjustments, Rob says social activities remain an important part of day-to-day life at Oak Park Place. This is evidenced through such programs as trivia nights; today-in-history events; and an initiative known as Friday Flings that gives residents the opportunity to enjoy music, comedians, and storytelling as a community.

“We do what we can to create a safe and engaging atmosphere for all of our residents,” says Rob. “Our staff continues to wear masks all the time, even though everyone here is vaccinated. Even with that, we practice our social distancing at different events.”

Some of the other programs encouraging social interaction include a regular Walking Wednesdays activity and outdoor gatherings on Oak Park Place’s grounds, which Rob says are especially beneficial to the memorycare residents.

“We have a beautiful outdoor garden area that features a fountain with nice sounds of the water,” says Rob. “It gets lots of sunshine and has a great variety of trees. The residents just love being out there.”

Overall wellness isn’t just important during the pandemic. Having a strong foundation for each dimension provides a much more rewarding and fulfilling life regardless of what stage you’re experiencing and when. Thanks to thoughtful senior care facilities, many seniors are getting the most out of their later stages.

Dave Fidlin is a freelance writer who has a special affinity for Madison. Dave’s career spans nearly 20 years, and he’s grateful for the opportunity to learn something new each day through his professional pursuits.

AFFORDABLE HOUSING

ONEIDA HEIGHTS

525 N. Oneida St., Appleton 54913 (920) 882-2100

karig@appletonhousing.org

appletonhousing.org

Oneida Heights offers affordable rent based on either the maximum fair market rent currently in effect or 30 percent of the household’s adjusted income. Appliances, utilities, and window blinds are included in the rent. Low-cost satellite TV available.

RIVERWALK PLACE

431 E. Eagle Flats Pkwy. Appleton 54913 (920) 733-5046

jennig@appletonhousing.org

appletonhousing.org

Appleton’s newest riverfront neighborhood! Visualize a scenic river flowing alongside with an adjacent bike trail leading to acres of protected woodland. This is Riverwalk Place. Enjoy beautiful surroundings both inside and out. Income qualified affordable senior housing, peaceful and comfortable.

ALZHEIMER’S/ DEMENTIA/ MEMORY CARE

CAREPATROL FOX CITIES AND GREEN BAY

3701 E. Evergreen Dr., Ste. 275 Appleton 54913 (920) 428-0827

foxcities@carepatrol.com

foxcities.carepatrol.com

CarePatrol, a no cost service. Fox Cities and Green Bay’s team of local advisors gives seniors and their families a less stressful and easier way to find safer senior care options.

OAK PARK PLACE

GREEN BAY

421 Erie Rd., Green Bay 54311 (920) 301-4200

greenbaysales@oakparkplace.com oakparkplace.com

The success-oriented memory care program at Oak Park Place provides 24-hour care in a safe, homelike environment. Meals, housekeeping,

SECOND ACT MAGAZINE .COM RETIREMENT HOUSING & LONG-TERM CARE | 25
OAK PARK PLACE oakparkplace.com

and activities designed specifically for residents with memory conditions make a comforting, structured routine.

OAK PARK PLACE MENASHA

2205 Midway Rd., Menasha 54952 (920) 702-0000

menashasales@oakparkplace.com

oakparkplace.com

The success-oriented memory care program at Oak Park Place provides 24-hour care in a safe, homelike environment. Meals, housekeeping, and activities designed specifically for residents with memory conditions make a comforting, structured routine.

ASSISTED LIVING - AFH

Adult Family Home. Licensing renewals and dates vary—please reference dhs.wisconsin.gov for information that is updated quarterly. These private homes contain four or fewer unrelated individuals. Residents receive care above the level of room and board, which can

include up to seven hours per week of licensed nursing care.

HELPING HANDS HOME

(920) 322-9658

ASSISTED LIVING - CBRF

Community Based Residential Facility (CBRF). Licensing renewals and dates vary—reference dhs.wisconsin.gov for information that is updated quarterly. Designed specifically for aging adults needing more advanced care, CBRFs are appropriate for individuals with general/ frail requirements. They provide up to 28 hours per week of personalized supportive services, such as meals, health monitoring, medication management, housekeeping, and laundry similar to RCACs but also includes no more than three hours per week of licensed nursing care. CBRFs can work for those with Alzheimer’s-related dementias or other ailments requiring more in-depth monitoring.

OAK PARK PLACE MENASHA

2205 Midway Rd., Menasha 54952 (920) 702-0000

menashasales@oakparkplace.com

oakparkplace.com

Enhanced assisted living at Oak Park Place provides a higher level of care and support along with meals, housekeeping services, and a full complement of activities. A variety of spacious floor plans are available.

ASSISTED LIVING - RCAC

Residential Care Apartment Complex (RCAC). Licensing renewals and dates vary—reference dhs.wisconsin.gov for information that is updated quarterly. Designed specifically for independent adults 55+, and provide up to 28 hours per week of personalized supportive services, such as meals, health monitoring, medication management, housekeeping, and laundry. Each apartment has a lockable entrance, kitchen, and bathroom. RCACs are not recommended for those with Alzheimer’s-related dementias or other ailments requiring more in-depth monitoring.

OAK PARK PLACE GREEN BAY

421 Erie Rd., Green Bay 54311 (920) 301-4200

greenbaysales@oakparkplace.com

oakparkplace.com

Assisted living at Oak Park Place is the perfect combination of independence, excellent care, and thoughtful services. A variety of floor plans are available and 24-hour care is provided along with meals, housekeeping services, and a full complement of activities.

OAK PARK PLACE MENASHA

2205 Midway Rd., Menasha 54952 (920) 702-0000

menashasales@oakparkplace.com

oakparkplace.com

Assisted living at Oak Park Place is the perfect combination of independence, excellent care, and thoughtful services. A variety of floor plans are available and 24-hour care is provided along with meals, housekeeping services, and a full complement of activities.

SUMMER–FALL 2023 SECOND ACT 26 | RETIREMENT HOUSING & LONG-TERM CARE

HOUSING RESOURCES

ONEIDA HEIGHTS

525 N. Oneida St., Appleton 54913 (920) 882-2100

karig@appletonhousing.org appletonhousing.org

Oneida Heights offers affordable rent based on either the maximum fair market rent currently in effect or 30 percent of the household’s adjusted income. Appliances, utilities, and window blinds are included in the rent. Low-cost satellite TV available.

RIVERWALK PLACE

431 E. Eagle Flats Pkwy. Appleton 54913 (920) 733-5046

jennig@appletonhousing.org appletonhousing.org

Appleton’s newest riverfront neighborhood! Visualize a scenic river flowing alongside with an adjacent bike trail leading to acres of protected woodland. This is Riverwalk Place. Enjoy beautiful surroundings both inside and out. Income qualified affordable senior housing, peaceful and comfortable.

SECOND ACT MAGAZINE .COM RETIREMENT HOUSING & LONG-TERM CARE | 27
SUMMER–FALL 2023 SECOND ACT 28 | SAFE & HEALTHY AT HOME Adult Day Centers 29 Assistive Technology 29 Care Managers 29 Emergency Response Systems 29 Home Modification 29 Meal Delivery 30 Medical Equipment & Supplies 30

ADULT DAY CENTERS

These are nonresidential facilities providing activities for the elderly and special-needs individuals. Most centers operate 10 to 12 hours a day and provide meals, social/recreational activities, and general supervision. These centers enable caregivers to go to work or to obtain a break from their responsibilities.

NATIONAL ADULT DAY SERVICES ASSOCIATION

(877) 745-1440

nadsa.org

ASSISTIVE TECHNOLOGY

This is equipment or technology that helps a person function better or more comfortably, perform activities of daily living (ADLs), or live more independently.

CAPTEL, INC.

CapTel® Captioned Telephone

(920) 540-0704 captel.com

Ideal for people with hearing loss, the CapTel Captioned Telephone works like any other telephone with one important addition: it displays every word the caller says throughout the conversation.

TELECOMMUNICATIONS EQUIPMENT PURCHASE PROGRAM (TEPP)

(844) 411-3861 voice (844) 411-3862 TTY psc.wi.gov/pages/programs/tepp.aspx

CARE MANAGERS

Generally fee-based providers who assist patients and families in evaluating and coordinating available support systems needed now or in the future to assist with healthcare needs for aging adults.

MY CHOICE WISCONSIN 10201 W. Innovation Dr., Ste. 100 Wauwatosa 53226 (800) 963-0035 mychoicewi.org/sa

My Choice Wisconsin provides government-funded programs to frail seniors, adults with disabilities, individuals, and families. We match members to the healthcare and long-term care supports and services they need.

EMERGENCY RESPONSE SYSTEMS

Below are listings for emergency response systems; remote monitoring/sensing; and

off-site, direct-care response systems for use at one’s residence.

LIFE ASSIST USA/ADVANCE SECURITY SOLUTIONS

(888) 860-8098

LIFELINE THROUGH AGNESIAN HEALTHCARE

(800) 732-1313 or (920) 926-5794

NIGHT OWL SUPPORT SYSTEMS, LLC

(877) 559-1642 or (608) 960-4001

SAFE LIVING TECHNOLOGIES/ VRI CONNECT

(262) 780-0848 or (800) 860-4230

SAFETYCHOICE BY COMFORT KEEPERS

(920) 922-1779 or (800) 788-1078

HOME MODIFICATION

HME HOME MEDICAL

(800) 236-2619

hmehomemedical.com

WISCONSIN WEATHERIZATION ASSISTANCE PROGRAM (WISWAP) (866) HEATWIS (432-8947) homeenergyplus.wi.gov

SECOND ACT MAGAZINE .COM SAFE & HEALTHY AT HOME | 29

MEAL DELIVERY

HOME DELIVERED MEALS –CALUMET COUNTY

Calumet County ADRC

(920) 849-1451 or

(920) 989-2700 x4301

HOMEBOUND MEALS

Green Bay area

(920) 448-4300

KAUKAUNA MEALS ON WHEELS

Kaukauna, Little Chute, Kimberly, Combined Locks

St. Paul Elder Services

(920) 766-6020 x212

MOBILE MEALS – FOND DU LAC

Fond du Lac ADRC

(920) 929-3113

OSHKOSH FAMILY INC., MEALS ON WHEELS

Homebound Oshkosh only

(920) 651-3316

OUTAGAMIE COUNTY

NUTRITION PROGRAM

OUTAGAMIE COUNTY ADRC

(920) 832-5178

VALLEY VNA MEALS ON WHEELS

Homebound in Neenah and Menasha only

(920) 727-5555

WINNEBAGO COUNTY

NUTRITION PROGRAM

(920) 725-2791 or (800) 922-7760

MEDICAL EQUIPMENT & SUPPLIES

Suppliers listed typically sell, rent, or loan a range of home medical equipment and

supplies. Check also the Aging & Caregiver Resources section.

CAPTEL® CAPTIONED

TELEPHONE

CapTel, Inc.®

(920) 540-0704

captel.com

Ideal for people with hearing loss, the CapTel Captioned Telephone works like any other telephone with one important addition: it displays every word the caller says throughout the conversation.

HME HOME MEDICAL

(800) 236-2619

hmehomemedical.com

LOAN CLOSETMEDICAL EQUIPMENT

Fond du Lac County Health Department

(920) 929-3085

SUMMER–FALL 2023 SECOND ACT 30 | SAFE & HEALTHY AT HOME
FEDERAL LAW PROHIBITS ANYONE BUT REGISTERED USERS WITH HEARING LOSS FROM USING INTERNET PROTOCOL (IP) CAPTIONED TELEPHONES WITH THE CAPTIONS TURNED ON. Advanced speech recognition software is used to process calls, and, in certain circumstances, a live communications assistant may be included on the call. There is a cost for each minute of captions generated, paid from a federally administered fund. No cost is passed on to the CapTel user for using the service. CapTel captioning service is intended exclusively for individuals with hearing loss. CapTel® is a registered trademark of Ultratec, Inc. The Bluetooth® word mark and logos are registered trademarks owned by Bluetooth SIG, Inc. and any use of such marks by Ultratec, Inc. is under license. (v1.7 01-23) Can’t Hear on the Phone? Get a NO-COST CapTel Captioned Telephone! The CapTel® Captioned Telephone shows captions of everything a caller says, letting you read anything you cannot hear over the phone. To qualify for a no-cost phone, users only need hearing loss and an Internet connection! If you have difficulty hearing over the phone, contact your local Outreach Educator. Chris Moylan 920-540-0704 • chris.moylan@oeius.org Several phones to choose from — for landline, Internet, or mobile

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