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SECOND ACT is a semiannual publication of ASJ Publishing LLC. Free copies are distributed throughout northeast Wisconsin. Personal copies are $5 to cover shipping and handling.
For more information, visit SECONDACT MAGAZINE.COM
We try to provide up-to-date, accurate information and welcome updates, new resources, businesses, comments, and suggestions. Content in this publication is subject to change. Reproductions in whole or in part without written permission are prohibited. All rights reserved. ©2023
editorial director & director of sales
Amy S. Johnson
publication designer
Barbara Wilson
senior copy editor
Kyle Jacobson
director of production & design
Jennifer Denman
director of technology & design
Barbara Wilson
administration
Olivia Seehafer
contributing writers
Kim Eschenbauch, Dave Fidlin, My Choice Wisconsin, Kim Patterson
SECOND ACT MAGAZINE .COM | 3 CONTENTS AGING & CAREGIVER RESOURCES 04 ESSENTIAL PREPARATION 11 Advance Planning and Directives Ensuring Your Wishes Are Honored 12 HEALTH 19 Living Your Best Life 20 SAFE & HEALTHY AT HOME 28 RETIREMENT HOUSING & LONG-TERM CARE 23 Seven Dimensions of Wellness and Their Importance to Older Adults 24 END OF LIFE 09
GENERAL 15 Dual Eligible Special Needs Plans 16
PO Box 559 McFarland, WI 53558 (608) 729-4888 sam@secondactmagazine.com secondactmagazine.com SUMMER–FALL 2023 ALZHEIMER’S & DEMENTIA 08 ASJ LLC P UBLISH IN G
SUMMER–FALL 2023 SECOND ACT 4 | AGING & CAREGIVER RESOURCES AGING & CAREGIVER RESOURCES Abuse & Neglect 5 ADRCs (Aging & Disability Resource Centers) 5 Advocacy Groups & Support 5 Caregiver Information 5 Disability Resources 5 Health Plans & Assistance 6 Managed Care Providers 6 Nonprofit Organizations 7 Senior Centers 7 Veteran Services 7
ABUSE & NEGLECT
Under Wisconsin statutes, elder abuse and neglect includes physical, emotional, financial, and sexual abuse/assault. See Wisconsin Elder Adults-at-Risk Help Lines below or call 911. Visit dhs.wisconsin.gov /aps/index.htm.
WISCONSIN ELDER ADULTS-AT-RISK HELP LINES: BROWN COUNTY HUMAN SERVICES DEPARTMENT
Daytime: (920) 448-6000
After Hours: (920) 436-8888
CALUMET COUNTY HUMAN SERVICES DEPARTMENT
Daytime: (920) 849-1400
Weekend: (920) 849-9317
ELDER ABUSE TASK FORCE –FOND DU LAC ADRC (920) 929-3466
ELDER OR ADULT-AT-RISK REPORTING – WINNEBAGO COUNTY (877) 886-2372
FOND DU LAC COUNTY DEPARTMENT OF HUMAN SERVICES
Daytime: (920) 929-3466
After Hours: (920) 929-3466
OUTAGAMIE COUNTY HEALTH AND HUMAN SERVICES DEPARTMENT
Daytime: (920) 832-4646
After Hours: (920) 832-4646
WINNEBAGO COUNTY
DEPARTMENT OF HUMAN SERVICES
Daytime: (877) 886-2372 Oshkosh (920) 727-2882 x4683 Neenah/Menasha
After Hours: (920) 233-7707 Oshkosh (920) 722-7707 Neenah/Menasha
ADRC s
ADRCs can help make connections to resources about in-home personal care and nursing, housing options, housekeeping and chore services, home modifications, adaptive equipment, transportation, health, nutrition, homedelivered meal programs, Medicare, Medicaid, social security, caregiver
supports, benefit specialists, and respite information. Below are the ADRCs in your area by county.
ADRC OF BROWN COUNTY (920) 448-4300 adrcofbrowncounty.org
ADRC OF CALUMET COUNTY (920) 849-1451 youradrcresource.org
ADRC OF FOND DU LAC COUNTY (920) 929-3466 fdlco.wi.gov/adrc
ADRC OF THE LAKESHORE (SERVING KEWAUNEE AND MANITOWOC COUNTIES)
(877) 416-7083 manitowoccountywi.gov
ADRC OF OUTAGAMIE COUNTY
(920) 832-5178
youradrcresource.org
ADRC OF WINNEBAGO COUNTY
(877) 886-2372
co.winnebago.wi.us/adrc
ADVOCACY GROUPS & SUPPORT
Support for or on behalf of someone for a particular cause, issue, or policy.
AARP
(866) 448-3611
(920) 921-7433 Fond du Lac states.aarp.org/region/wisconsin
BBB OF WISCONSIN (BETTER BUSINESS BUREAU)
(800) 273-1002
bbb.org/wisconsin
COALITION OF WISCONSIN AGING GROUPS (CWAG)
(800) 488-2596 cwagwisconsin.org
DEPARTMENT OF SENIOR SERVICES FOND DU LAC
(920) 929-3521
ELDER RIGHTS PROJECT INTAKE HOTLINE
(844) 614-5468 Legal Action of Wisconsin – Oshkosh Office
(920) 233-6521 Elder Rights Project
WISCONSIN BOARD ON AGING & LONG-TERM CARE Ombudsman Program
(800) 815-0015
longtermcare.wi.gov
WISCONSIN OFFICE OF THE COMMISSIONER OF INSURANCE (800) 236-8517 oci.wi.gov
CAREGIVER INFORMATION
A caregiver is an individual who provides support and assistance to individuals with disabilities or long-term conditions. Visit the Safe & Healthy at Home section to find support assistance in your residence.
EASTER SEALS SENIOR SERVICES (920) 431-0843
easterseals.com/our-programs /senior-services
RESPITE CARE ASSOCIATION OF WISCONSIN (608) 222-2033 respitecarewi.org
VA CAREGIVER SUPPORT (855) 260-3274 caregiver.va.gov
WISCONSIN’S FAMILY CAREGIVER SUPPORT PROGRAMS (866) 843-9810 wisconsincaregiver.org
DISABILITY RESOURCES
Also see ADRCs (Aging & Disability Resource Centers) in this section.
BLIND AND VISUALLY IMPAIRED INFORMATION & SERVICES –BY COUNTY (888) 879-0017
dhs.wisconsin.gov/blind
BUREAU OF AGING AND DISABILITY RESOURCES (BADR) (608) 266-2536 (Central Office) dhs.wisconsin.gov/dph/badr.htm
SECOND ACT MAGAZINE .COM AGING & CAREGIVER RESOURCES | 5
CAPTEL, INC.
CapTel® Captioned Telephone (920) 540-0704
captel.com
Ideal for people with hearing loss, the CapTel Captioned Telephone works like any other telephone with one important addition: it displays every word the caller says throughout the conversation.
CURATIVE CONNECTIONS
(920) 593-3535
curativeconnections.org
DISABILITY RIGHTS WISCONSIN (800) 928-8778 disabilityrightswi.org
EASTER SEALS DISABILITY HELP LINE OF OUTAGAMIE COUNTY (920) 832-0344 eastersealswisconsin.com
LAKELAND CARE, INC.
2985 S. Ridge Rd., Green Bay 54304 (920) 425-3900 info@lakelandcareinc.com lakelandcareinc.com
Lakeland Care offers care management services to help eligible elders and adults with disabilities live independently at home or in their community through the Family Care Program. Family Care eligibility is determined by the Aging and Disability Resource Center (ADRC).
MY CHOICE WISCONSIN
10201 W. Innovation Dr., Ste. 100 Wauwatosa 53226 (800) 963-0035
mychoicewi.org/sa
My Choice Wisconsin provides government-funded programs to frail seniors, adults with disabilities, individuals, and families. We match members to the healthcare and long-term care supports and services they need.
WISCONSIN TALKING BOOK AND BRAILLE LIBRARY (WTBBL) (800) 242-8822 dpi.wi.gov/talkingbooks
HEALTH PLANS & ASSISTANCE
BOARD ON AGING & LONG-TERM CARE
Medigap helpline & health insurance related questions. (800) 242-1060 longtermcare.wi.gov
COMMISSIONER OF INSURANCE
(800) 236-8517
HEALTHCARE MARKETPLACE healthcare.gov
LAKELAND CARE, INC.
2985 S. Ridge Rd., Green Bay 54304 (920) 425-3900
info@lakelandcareinc.com
lakelandcareinc.com
Lakeland Care offers care management services to help eligible elders and adults with disabilities live independently at home or in their community through the Family Care Program. Family Care eligibility is determined by the Aging and Disability Resource Center (ADRC).
MY CHOICE WISCONSIN
10201 W. Innovation Dr., Ste. 100 Wauwatosa 53226
(800) 963-0035
mychoicewi.org/sa
My Choice Wisconsin provides government-funded programs to frail seniors, adults with disabilities, individuals, and families. We match members to the healthcare and long-term care supports and services they need.
SOCIAL SECURITY ADMINISTRATION
(866) 770-2262
ssa.gov
WISCONSIN SENIOR MEDICARE PATROL
(800) 488-2596
wisconsinsmp.org
MANAGED CARE PROVIDERS
LAKELAND CARE, INC.
2985 S. Ridge Rd., Green Bay 54304 (920) 425-3900
info@lakelandcareinc.com
lakelandcareinc.com
Lakeland Care offers care management services to help eligible elders and adults with disabilities live independently at home or in their community through the Family Care Program. Family Care eligibility is determined by the Aging and Disability Resource Center (ADRC).
MY CHOICE WISCONSIN
2321 San Luis Pl., Green Bay 54304 (800) 963-0035
mychoicewi.org/sa
My Choice Wisconsin provides government-funded programs to frail seniors, adults with disabilities, individuals, and families. We match members to the
SUMMER–FALL 2023 SECOND ACT 6 | AGING & CAREGIVER RESOURCES
healthcare and long-term care supports and services they need.
NONPROFIT ORGANIZATIONS
THE SALVATION ARMY OF FOND DU LAC (920) 923-8220
facebook.com/thesalvation armyoffonddulac
SENIOR CENTERS
FOND DU LAC CITY SENIOR CENTER (920) 322-3630
GOOD SHEPHERD SENIOR CENTER – SEYMOUR (920) 833-6434
NORTH FOND DU LAC VILLAGE SENIOR CENTER (920) 929-6811
OMRO-WINNEBAGO COMMUNITY CENTER
(920) 685-0380
OSHKOSH CITY SENIOR CENTER (920) 232-5300
RIPON SENIOR CENTER (920) 748-6225
SENIOR CENTER – DENMARK/ BROWN COUNTY
(920) 863-8097
VILLAGE OF KIMBERLY SENIOR CITIZEN CENTER (920) 687-9021
WAUPUN SENIOR CENTER (920) 324-7930
VETERAN SERVICES
AMERICAN LEGION –DEPARTMENT OF WISCONSIN wilegion.org
BROWN COUNTY VETERANS SERVICE OFFICE
(920) 448-4450
Some of the services we manage with you include:
• Care Management
• Medical Supplies & Equipment
• Personal Care
• Outpatient Mental Health
• Residential Care
• In-Home Supportive Care
www.lakelandcareinc.com
CALUMET COUNTY VETERANS SERVICE OFFICE
(920) 849-1452
DEPARTMENT OF WORKFORCE DEVELOPMENT
dwd.wisconsin.gov/veterans
FOND DU LAC COUNTY VETERANS SERVICES
(920) 929-3117
dva.state.wi.us/cvso.asp
FOX VALLEY VETERANS COUNCIL (920) 358-0662
foxvalleyveteranscouncil.org
GREEN BAY VET CENTER
(920) 435-5650
vetcenter.va.gov
OUTAGAMIE COUNTY VETERANS SERVICES OFFICE
(920) 832-5697
facebook.com/outagamie countyveteranservice
US DEPARTMENT OF VETERANS AFFAIRS benefits.va.gov/benefits
VETERAN SERVICES –FOND DU LAC (920) 929-3117
VETERANS AFFAIRS REGIONAL OFFICE (800) 827-1000
VETERANS MENTOR GROUP – APPLETON veteransmentorgroup.org
VETERANS OUTREACH & RECOVERY – GREEN BAY (800) WIS-VETS (947-8387) wisvets.com
WINNEBAGO COUNTY VETERANS SERVICES
(920) 236-4898
co.winnebago.wi.us/veterans
WISCONSIN DEPARTMENT OF VETERANS AFFAIRS (WDVA) (800) 947-8387
dva.state.wi.us
SECOND ACT MAGAZINE .COM AGING & CAREGIVER RESOURCES | 7
DHS Approval 10/5/20
A local Family Care option for personal care and support
CAREGIVER & FAMILY PROGRAMS
ALZHEIMER’S ASSOCIATION –GREATER WISCONSIN CHAPTER
(920) 469-2110
alz.org/gwwi
ALZHEIMER’S FAMILY AND CAREGIVER SUPPORT PROGRAM (AFCSP)
(920) 906-4792
MEMORY CAFÉ AT OSHKOSH COMMUNITY YMCA
(920) 230-8439
Find us on Facebook!
DEMENTIA
CAREPATROL FOX CITIES AND GREEN BAY
3701 E. Evergreen Dr., Ste. 275 Appleton 54913
(920) 428-0827
foxcities@carepatrol.com
foxcities.carepatrol.com
CarePatrol, a no cost service. Fox Cities and Green Bay’s team of local advisors gives seniors and their families a less stressful and easier way to find safer senior care options.
SUPPORT SYSTEMS & LOCAL RESOURCES
ALZHEIMER’S ASSOCIATION –GREATER WISCONSIN CHAPTER
(920) 469-2110
alz.org/gwwi
SUMMER–FALL 2023 SECOND ACT 8 | Caregiver & Family Programs 8 Dementia Friendly 8 Support Systems & Local Resources 8
ALZHEIMER’S & DEMENTIA
FRIENDLY
END OF LIFE
END OF LIFE | 9
Do-Not-Resuscitate Bracelets 10 Funeral & Cremation Services 10 Hospice Care 10
DO-NOT-RESUSCITATE BRACELETS
Direct emergency medical technicians, first responders, and emergency healthcare facilities’ personnel. See also Legal category in the General Section to set up advance healthcare directives which can detail your wishes when you are unable.
DO-NOT-RESUSCITATE BRACELETS (DNR) INFO (608) 266-1568
dhs.wisconsin.gov/ems/dnr.htm
FUNERAL & CREMATION SERVICES
WISCONSIN DEPARTMENT OF HEALTH SERVICES
Wisconsin Funeral and Cemetary Aids Program
dhs.wisconsin.gov/em/wfcap.htm
HOSPICE CARE
Provides pain relief, comfort, symptom management, and supportive services to individuals who usually have six months or less to live. Typically, care is provided by a team consisting of a doctor, nurse, social worker, counselor, chaplain, home health aide, and trained volunteers. The team works together to focus on the dying person’s and their family’s physical, psychological, social, and spiritual needs. This level of care can be provided in one’s residence (collaborating with the home health agencies/medical care), at most hospitals (collaborating with your hospital team), at most nursing homes, and at an inpatient hospice facility.
COMPASSUS – GREEN BAY (920) 321-2004
compassus.com
COPPERLEAF VILLAGE OF RIPON (920) 896-0440
copperleafcare.com
HEARTLAND HOME HEALTHCARE AND HOSPICE
(866) 216-5708
heartlandhospice.com
OAKRIDGE GARDENS
REHABILITATION & MEMORY CENTER
(920) 739-0111
oakridgegardens.com
ST. PAUL HOSPICE SERVICES
(920) 766-6180
stpaulelders.org
THEDACARE AT HOME
(920) 969-0990
thedacare.org
UNITY HOSPICE (920) 338-1111
unityhospice.org
10 | END OF LIFE SUMMER–FALL 2023 SECOND ACT
SECOND ACT MAGAZINE .COM ESSENTIAL PREPARATION Advance Healthcare Directives 14 Emergency Preparedness 14 Estate Planning 14
ADVANCE PLANNING AND DIRECTIVES
Ensuring Your Wishes Are Honored
by Kim Eschenbauch
In our journey through life, we often find ourselves facing challenging decisions, especially when it comes to our healthcare. What if there was a way to ensure that our wishes are honored and our values are respected? Advance planning and advance directives offer individuals the power to align their healthcare choices with their deeply
held beliefs, granting peace of mind to themselves and their loved ones.
The significance of having conversations about advance planning cannot be overstated. By openly discussing our wishes with our loved ones, we foster understanding and alleviate uncertainty during difficult times.
These conversations keep everyone involved on the same page, reducing potential conflicts and confusion when decision-making is needed.
Choosing a person to make healthcare decisions is a vital step in the advance planning process. This trusted individual becomes our voice when we are
SUMMER–FALL 2023 SECOND ACT
unable to make healthcare decisions for ourselves. Engaging in candid conversations about expectations and clarifying the willingness of loved ones to assume this responsibility ensures that our wishes are faithfully carried out.
Expressing our medical treatment preferences is essential. We have the right to outline our choices regarding life-sustaining treatments, resuscitation, and the inclusion of palliative care options. By clearly communicating these preferences, we empower ourselves to receive the care that aligns with our values and desires.
Enhancing our quality of life is a fundamental consideration in advance planning. It’s important to articulate our desires for pain management, hospice care, and personal comforts so that our well-being is prioritized. Each of us deserves to have our wishes respected in matters that affect our daily experiences.
Advance planning allows for personalizing treatment and decisionmaking. By sharing our preferences for personal interactions, spiritual practices, and the preservation of our dignity throughout the caregiving process, we create an environment that honors our individuality and our life.
The Wisconsin Department of Health Services (DHS) provides online forms for advance directives, making it convenient for individuals to complete these documents without the need for legal assistance. That’s right, you can complete these forms independently; however, if you have specific concerns or unique circumstances, it may be wise to seek advice from an attorney. Available forms include:
1. Declaration to Physicians (Wisconsin Living Will)—Express your preferences regarding medical treatment in specific situations.
2. Power of Attorney for Healthcare Designate a trusted individual to make healthcare decisions on your behalf when you are unable to do so.
3. Power of Attorney for Finance and Property—Appoint someone to manage your financial and property matters in the event you are unable to do so.
4. Authorization for Final Disposition—Outline your wishes regarding your final arrangements, such as burial or cremation.
Advance planning and advance directives empower us to make healthcare choices that align with our values and honor our wishes. By engaging in conversations about advance planning, we can make informed decisions that reflect our unique desires.
Lakeland Care Inc. plays a crucial role in advancing awareness and supporting individuals in making informed decisions about their lives by offering education and resources. These offerings ensure that individuals and their families are equipped to make choices that reflect their unique values. To learn more about advance planning and advance directives, explore the Member Education section at lakelandcareinc.com
SECOND ACT MAGAZINE .COM ESSENTIAL PREPARATION | 13
Kim Eschenbauch is an organizational impact coach at Lakeland Care, Inc.
ESSENTIAL PREPARATION
ADVANCE HEALTHCARE DIRECTIVES
Putting your preferences in writing. Visit the Legal category in the General section for assistance to learn about the important options you have to protect your wishes if and when you are unable.
EMERGENCY PREPAREDNESS
Have a plan in place before an emergency. Communicate your plans with family, friends, and neighbors.
PACK AN EMERGENCY KIT
First aid supplies, blankets or sleeping bag, battery-powered radio, flashlights, extra batteries, and weather radio.
If you have a pet, plan ahead for pet needs, including supplies of food and water and a pet carrier.
Have prescription medications and any special medical supplies ready.
You can find more information on emergency plans and supply kits at ready.gov.
ESTATE PLANNING
See also the Legal category in the General section for additional information.
GABERT, WILLIAMS, KONZ & LAWRYNK, LLP
(920) 733-5521
gwkl.net
SUMMER–FALL 2023 SECOND ACT 14 |
GENERAL | 15 GENERAL Animal Services 17 Driver Safety 17 Education 17 Employment 18 Household Item Donations 18 Legal 18 Recreation 18 Transportation 18 Volunteer Opportunities 18
Dual Eligible SPECIAL NEEDS PLANS
There’s a lot of confusion regarding Dual Eligible Special Needs Plans (D-SNP). Why would you want a D-SNP, like My Choice Wisconsin’s Dual Advantage Plan, if you already have Medicare?
Medicare benefits do not change
A common misunderstanding is that a D-SNP will affect the amount of Medicare coverage an individual is already receiving. This is not the case.
All D-SNPs have the same coverage as Medicare. A D-SNP is a type of Medicare Advantage plan specifically for people with Medicare and Medicaid. If you’re enrolled in Medicare Parts A and B or
are becoming eligible for Medicare, you may choose to have your coverage directly through the government or from a Medicare Advantage plan.
With a Medicare Advantage plan, you’re still a Medicare member. The D-SNP plan becomes the payer of your Medicare benefits. Plus, it gives you access to more benefits than are available through Medicare. A D-SNP has a provider network, so it’s important to check that your providers are covered by the plan you’re interested in joining. A Dual Advantage Medicare advisor can help with this.
You get additional benefits with no additional cost
- Monthly Over-the-Counter Allowance—This is a great way for you to save money on items such as cold and flu medicine, vitamins, incontinence products, and even toothpaste and body lotion. With the My Choice Wisconsin Dual Advantage Plan, this benefit is $100 each month, and it rolls over until the end of the year if you don’t use the full benefit each month. This is a potential savings of $1,200 a year.
- Dental Benefits—Original Medicare generally does not cover dental
SUMMER–FALL 2023 SECOND ACT
procedures, even basic procedures, teeth cleanings, and x-rays. With My Choice Wisconsin Medicare Dual Advantage, $2,500 per year in dental benefits can be used for porcelain crowns, dentures, x-rays, oral exams, cleanings, etc. In addition to saving money, this is an important aspect of overall health often overlooked.
- Vision Benefit—My Choice Wisconsin covers $150 each year for eyeglasses and contacts. This makes eyewear expenses not covered by Medicaid a bit more affordable and allows for upgrades to eyeglass frames and tinting to lenses.
There are even more benefits, including meals after a hospital or facility discharge, medical alert buttons, and installation of home safety devices.
Your services are under one roof
By enrolling in a D-SNP, hospital, medical, and prescription drug costs are all covered in one plan with little or no cost to the members. D-SNPs are designed to help coordinate care.
My Choice Wisconsin includes care coordination as well, assisting with things such as scheduling appointments, finding doctors, and getting the most from your health coverage.
You can learn if you’re eligible by contacting My Choice Wisconsin at (800) 963-0035 (TTY 711) or mychoicewi.org. You may also contact a State Health Insurance Assistance (SHIP) advisor or check the medicare.gov Plan Finder for more plans in your area.
Contributed by My Choice Wisconsin Medicare Dual Advantage, an HMO SNP with a Medicare contract. Enrollment in My Choice Wisconsin Medicare Dual Advantage depends on contract renewal.
ANIMAL SERVICES
FOND DU LAC HUMANE SOCIETY (920) 922-8873
fdlhumane.org
FOX VALLEY HUMANE SOCIETY (920) 733-1717
foxvalleypets.org
NEENAH ANIMAL SHELTER (920) 722-9544
neenahanimalshelter.org
OSHKOSH AREA HUMANE SOCIETY (920) 424-2128
oahs.org
DRIVER SAFETY
ADVOCAP
(920) 922-7760 Fond du Lac
(920) 725-2791 Neenah
(920) 426-0150 Oshkosh advocap.org
AUTO SAFETY COMPLAINTS (888) 327-4236
MY CHOICE WISCONSIN (800) 963-0035
mychoicewi.org
DISABLED PARKING LICENSE PLATES
(608) 266-3041
dot.wisconsin.gov/drivers/vehicles /disabled/displate.htm
DMV SENIOR DRIVER INFO (608) 266-2327
dot.wisconsin.gov/drivers /drivers/mature
IDENTIFICATION CARDS/DMV (800) 924-3570
dot.wisconsin.gov
EDUCATION
Offering formal and informal learning programs for aging adults.
FOX VALLEY TECHNICAL COLLEGE (920) 735-5600
classes.fvtc.edu
UW-FOND DU LAC (920) 929-1100
fdl.uwc.edu
SECOND ACT MAGAZINE .COM GENERAL | 17
UW-FOX VALLEY (920) 832-2600
uwfox.uwc.edu
WISCONSIN CAREGIVER ACADEMY AT UNIVERSITY OF WISCONSIN-GREEN BAY (920) 465-2642
uwgb.edu/outreach/wicare
EMPLOYMENT
Listings include employment assistance, career counseling, and training.
EASTER SEALS WISCONSIN SELF-EMPLOYMENT SERVICES –GREEN BAY
(920) 431-0843 eastersealswisconsin.com
WISCONSIN SENIOR EMPLOYMENT PROGRAM (WISE) (608) 242-4897 dhs.wisconsin.gov/wise /employment.htm
HOUSEHOLD ITEM DONATIONS
ST. VINCENT DE PAUL –APPLETON
(920) 739-1679 svdpappleton.org
ST. VINCENT DE PAUL –FOND DU LAC
(920) 322-9505 svdpfdlc.org
ST. VINCENT DE PAUL –GREEN BAY
(920) 435-4040 svdpgb.org
ST. VINCENT DE PAUL – OSHKOSH
(920) 235-9368
svdposhkosh.org
LEGAL DEPARTMENT OF SENIOR SERVICES – FOND DU LAC
(920) 929-3521
GABERT, WILLIAMS, KONZ & LAWRYNK, LLP
(920) 733-5521
info@gwkl.net
gwkl.net
An established law firm in the area for over 100 years. Specializing in probate, elder law, wills, trusts, and estate planning. Our team walks clients through every step of the process to ensure that they understand their options and helps them make the best decisions possible.
LEGAL ACTION OF WISCONSIN –OSHKOSH OFFICE
Elder Rights Project (920) 233-6521
RECREATION
FOX WEST YMCA
(920) 757-9820 ymcafoxcities.org
HEART OF THE VALLEY YMCA
(920) 830-5700 ymcafoxcities.org
HORICON MARSH EDUCATION AND VISITOR CENTER
(920) 387-7893 horiconmarsh.org
MENASHA YMCA
(920) 729-9622 ymcafoxcities.org
OSHKOSH COMMUNITY YMCA
(920) 236-3380 oshkoshymca.org
TRANSPORTATION
Listings below include nonemergency transportation. Check with carrier. Check the Senior Centers category in the
Aging & Caregiver Resources section for transportation options as well.
CABULANCE – OSHKOSH
(920) 426-3900 Nonemergency
CITY CAB – OSHKOSH
(920) 235-7000
DIAL-A-RIDE – NEENAH
(920) 886-6128
ci.neenah.wi.us
FOND DU LAC AREA TRANSIT
(920) 322-3650
FOND DU LAC DEPARTMENT OF SENIOR SERVICES
Handi-Van (920) 929-3110
Medical Appointments
(920) 929-3936
FOX VALLEY CAB
(920) 734-4546
foxvalleycab.com
GO TRANSIT – OSHKOSH
(920) 232-5340
ridegotransit.com
NAHBRS – FOX VALLEY
TRANSPORTATION PROGRAM
(920) 850-3797
nahbrs.org
VETERANS SERVICE TRANSPORTATION
Winnebago County
(920) 236-4898
co.winnebago.wi.us/veterans
VOLUNTEER OPPORTUNITIES
These organizations are seeking aging adult volunteers. Check also the Senior Centers category in the Aging & Caregiver Resources section.
ADVOCAP
(920) 922-7760 Fond du Lac
(920) 725-2791 Neenah
(920) 426-0150 Oshkosh advocap.org
FOX VALLEY
MEMORY PROJECT
(920) 225-1711
foxvalleymemoryproject.org
SUMMER–FALL 2023 SECOND ACT 18 | GENERAL
SECOND ACT MAGAZINE .COM HEALTH Chronic Conditions & Support 21 Dental Care 21 Eye Care/Low Vision 22 Fitness & Sports 22 Hearing/Audiology 22 Insurance 22 Nutrition/Food Programs 22 Prescription Drug Assistance 22 Substance Abuse & Addictions 22
LIVING YOUR BEST LIFE
by Kim Patterson
What does “living your best life” really mean? Social media tends to be filled with the phrase, and most often it’s connected to people traveling, attending a party, having coffee with a friend, or enjoying an event all while creating happiness in oneself and others. As we go through life stages, we find it also means showing up every day and exercising our best efforts. But as we age, it can become more difficult.
I work with seniors and their families, guiding and helping them navigate safe senior care solutions: assisted living, memory care, and home care options.
I’ve learned numerous stories through the years—many from people who think they can no longer live their best life. I understand the feeling because as we age, our lives evolve: we retire, our families create their own lives, family moves away, friends change, and our homes may change. What will our next chapter look like?
Some people experience loneliness, sadness, and anxiety. When my mom passed away seven years ago, my dad faced these emotions and more. What was his life going to look like going forward? We sat down and had
a beautiful talk about the importance he has in our family and his happiness. I needed him to stay happy, but how? He just lost everything in his world.
My first profession was in early elementary education. I was a teacher for 20 years and had over 1,000 children and families touch my life. Each day, I set a personal goal to make a difference in my students’ school days. I provided a smile, a warm greeting, and energy to help them be excited to be there. A professional goal was set for me to introduce them to three developmental skills: social, emotional, and physical.
SUMMER–FALL 2023 SECOND ACT
All crucial. Introducing and practicing the skills led them to make a difference every day for themselves and each other. Learning how to live their best life was starting to form.
After I retired from teaching, my next professional purpose found me. I’ve worked in the senior industry now for over 10 years. I continue to set the same personal goal as I did in education, making a difference in people’s lives. From Brookdale Senior Living came my professional goal: the wellness wheel. It was interesting and familiar to me. If we were to draw the wheel, it would have six equal pie pieces, each labeled with a dimension: social, emotional, physical, purposeful, intellectual, and spiritual. They help us live healthier, happier, and longer lives.
When I thought about my dad’s happiness, I knew there was only so much I could do for him. It was up to him to create and live his best life. I told him about the wellness wheel and how it could help him to touch each dimension daily. He was interested, and we started writing down what he could do for each dimension. It wasn’t easy, and some days, he just emotionally couldn’t do what we wrote down. I
understood and gave him grace with it. He’d then continue to try to do what his wellness wheel reminded him to do— never giving up on it. Today, he’s happily living his best life.
Consider making your own wellness wheel, thinking about how you enrich your life for each of the six dimensions. Then the hard part, start doing them. Once you begin, you’ll be amazed how easy it becomes. The good morning text I get every morning from my dad tells me he’s continuing to work to live his best life.
CHRONIC CONDITIONS & SUPPORT
Listings include various national, state, and local resources.
ALS ASSOCIATION
WISCONSIN CHAPTER
(414) 763-2220
alsawi.org
AMERICAN DIABETES ASSOCIATION diabetes.org
AMERICAN HEART ASSOCIATION
(800) 242-8721
heart.org
AMERICAN PARKINSON DISEASE ASSOCIATION (APDA) apdaparkinson.org/community
ARTHRITIS FOUNDATION
Wisconsin Office
(414) 321-3933
arthritis.org/wisconsin
DIABETIC SUPPORT GROUP
Aurora Health Care
(920) 907-7000
FOND DU LAC COUNTY
SENIOR SERVICES
CAREPATROL
(920) 428-0827
carepatrol.com
Living Well with Chronic Conditions
(920) 929-3114
MY CHOICE WISCONSIN
10201 W. Innovation Dr., Ste. 100 Wauwatosa 53226 (800) 963-0035
mychoicewi.org/sa
My Choice Wisconsin provides government-funded programs to frail seniors, adults with disabilities, individuals, and families. We match members to the healthcare and long-term care supports and services they need.
PARKINSON’S SUPPORT GROUP
Aurora Health Center – Fond du Lac (920) 906-4792
DENTAL CARE
AMERICAN DENTAL ASSOCIATION
(800) 621-8099
SECOND ACT MAGAZINE .COM HEALTH | 21
Kim Patterson is marketing director at CarePatrol of the Fox Cities.
EYE CARE/LOW VISION
WISCONSIN COUNCIL OF THE BLIND AND VISUALLY IMPAIRED (800) 783-5213
wcblind.org
WISCONSIN DEPARTMENT OF HEALTH SERVICES OFFICE FOR THE BLIND AND VISUALLY IMPAIRED (888) 879-0017
dhs.wisconsin.gov/blind
WISCONSIN TALKING BOOK AND BRAILLE LIBRARY
(800) 242-8822
dpi.wi.gov/talkingbooks
FITNESS & SPORTS
FOND DU LAC FAMILY YMCA (920) 921-3330
fdlymca.org
OSHKOSH COMMUNITY YMCA (920) 236-3380
oshkoshymca.org
HEARING/AUDIOLOGY
NATIONAL ASSOCIATION FOR HEARING & SPEECH
(800) 638-8255
NATIONAL HEARING
AID HOTLINE
(800) 521-5247
INSURANCE
MY CHOICE WISCONSIN
10201 W. Innovation Dr., Ste. 100 Wauwatosa 53226
(800) 963-0035
mychoicewi.org/sa
My Choice Wisconsin provides government-funded programs to frail seniors, adults with disabilities, individuals, and families. We match members to the healthcare and long-term care supports and services they need.
NUTRITION/FOOD PROGRAMS
Check also Aging & Caregiver Resources and Safe & Healthy at Home sections.
ADVOCAP
(920) 922-7760 Fond du Lac
(920) 725-2791 Neenah
(920) 426-0150 Oshkosh advocap.org
BRANDON COMMUNITY FOOD PANTRY
Brandon Village Hall
(920) 273-9196
BROKEN BREAD PLUS FOOD PANTRY
St. Paul’s Cathedral – Fond du Lac
(920) 921-3363
HOLYLAND FOOD PANTRY, INC. – Malone
(920) 418-1580
LOAVES AND FISHES
Church of Peace – Fond du Lac
(920) 904-5556
PRESCRIPTION
DRUG ASSISTANCE
SENIORCARE PRESCRIPTION
DRUG ASSISTANCE
Fond du Lac Benefit Specialist
(920) 929-3521
SENIORCARE RX WISCONSIN
PRESCRIPTION DRUG ASSISTANCE PROGRAM
(800) 657-2038
dhs.wisconsin.gov/seniorcare
SUBSTANCE ABUSE & ADDICTIONS
ALCOHOLICS ANONYMOUS
(920) 997-0221 Appleton
(920) 922-7512 Fond du Lac
(920) 432-2600 Green Bay
(920) 731-4331 Menasha
(920) 410-4620 Oshkosh
GAMBLING HOTLINE
(800) 522-4700
JACKIE NITSCHKE CENTER
(920) 435-2093
jackienitschkecenter.com
NOVA COUNSELING SERVICES
(920) 231-0143
novaoshkosh.com
SAMHSA (SUBSTANCE ABUSE AND MENTAL HEALTH SERVICES ADMINISTRATION)
NATIONAL HELPLINE
(800) 662-HELP (4357) samhsa.gov
Free, 24hr/365day information service in English and Spanish.
WISCONSIN COUNCIL ON PROBLEM GAMBLING
(800) 426-2535
24hr/365day
wi-problemgamblers.org
SUMMER–FALL 2023 SECOND ACT 22 | HEALTH
RETIREMENT HOUSING & LONG-TERM CARE
RETIREMENT HOUSING & LONG-TERM CARE | 23
Housing 25 Alzheimer’s/Dementia/ Memory Care 25
Living
AFH 26
Living - CBRF 26
Living - RCAC 26 Housing Resources 27
Affordable
Assisted
-
Assisted
Assisted
Seven Dimensions of Wellness AND THEIR IMPORTANCE TO OLDER ADULTS
by Dave Fidlin
Wellness is a broad, all-encompassing term that falls within a number of categories in everyday life. A framework known as the Seven Dimensions of Wellness breaks individual health into spiritual, physical, emotional, career, intellectual, environmental, and social components.
Through each stage, the Seven Dimensions of Wellness play an important role in achieving a fulfilling life. This is especially true for older adults, where several of the dimensions play a fundamental part of living a fulfilling life postretirement.
“All seven of the dimensions of wellness are important for our entire community,” says Rob Breidenbach,
regional wellness director with Oak Park Place. Rob singled out three specific dimensions as especially beneficial to older adults: physical, emotional, and social.
The Emotional Dimension
It’s no secret the pandemic has been a challenging time for people of all ages, but this has been especially true for older adults, who are shown to be particularly vulnerable. While physicaldistancing measures continue to be an important safeguard, venues such as Oak Park Place are doing what they can to help residents emotionally.
“Our emotional dimension is addressed through different educational pieces that we provide by either speaking to
our expertise to the residents or hiring out and getting other people to come in and speak specifically about the topic at hand,” says Rob. “A lot of times we delve into stress, which is especially important for this demographic given COVID-19’s impact.”
Thoughts play a crucial part of our quality of life, regardless of age. At Oak Park Place, Rob says staff members strive to create an environment that promotes positivity through classes, activities, and simple gestures.
“We discuss how negativity can sometimes run our decision-making processes,” says Rob. “That’s a key thing that we’re focused on. We inject humor into anything we try to do. It
SUMMER–FALL 2023 SECOND ACT
can be thrown into our classes, our demonstrations, or even just through the halls when we see residents play cards or foosball or any of the other games we have. We’ll go over and join them so we can help spark up conversations. It makes it more homelike.”
The Physical Dimension
Throughout life, establishing a regular workout routine has proven beneficial in a number of ways. This is no exception at Oak Park Place, as residents are invited to partake in age- and skill-appropriate exercise classes that encourage a practical level of physical activity.
“We address our physical dimension by having routinely scheduled exercise classes for our residents to partake in,” explains Rob. “We cover different forms of yoga to improve flexibility, and strength training to help with lower back, joint issues, and body fatigue. We really focus a lot on balance training to try eliminating falls, or at least lessen the devastating impact a fall can have.”
The impact exercise has on the body is obvious, but Rob points out the benefits of mobility reap rewards in other ways as well. “It’s also incredibly mentally rewarding,” says Rob. “It helps ease some of the effects of depression and anxiety by releasing feel-good endorphins into the brain. It has a big impact on the cycle of negative thoughts and negative feelings that people can get into—especially in this day and age with what people are going through.”
The Social Dimension
While the pandemic has necessitated adjustments, Rob says social activities remain an important part of day-to-day life at Oak Park Place. This is evidenced through such programs as trivia nights; today-in-history events; and an initiative known as Friday Flings that gives residents the opportunity to enjoy music, comedians, and storytelling as a community.
“We do what we can to create a safe and engaging atmosphere for all of our residents,” says Rob. “Our staff continues to wear masks all the time, even though everyone here is vaccinated. Even with that, we practice our social distancing at different events.”
Some of the other programs encouraging social interaction include a regular Walking Wednesdays activity and outdoor gatherings on Oak Park Place’s grounds, which Rob says are especially beneficial to the memorycare residents.
“We have a beautiful outdoor garden area that features a fountain with nice sounds of the water,” says Rob. “It gets lots of sunshine and has a great variety of trees. The residents just love being out there.”
Overall wellness isn’t just important during the pandemic. Having a strong foundation for each dimension provides a much more rewarding and fulfilling life regardless of what stage you’re experiencing and when. Thanks to thoughtful senior care facilities, many seniors are getting the most out of their later stages.
Dave Fidlin is a freelance writer who has a special affinity for Madison. Dave’s career spans nearly 20 years, and he’s grateful for the opportunity to learn something new each day through his professional pursuits.
AFFORDABLE HOUSING
ONEIDA HEIGHTS
525 N. Oneida St., Appleton 54913 (920) 882-2100
karig@appletonhousing.org
appletonhousing.org
Oneida Heights offers affordable rent based on either the maximum fair market rent currently in effect or 30 percent of the household’s adjusted income. Appliances, utilities, and window blinds are included in the rent. Low-cost satellite TV available.
RIVERWALK PLACE
431 E. Eagle Flats Pkwy. Appleton 54913 (920) 733-5046
jennig@appletonhousing.org
appletonhousing.org
Appleton’s newest riverfront neighborhood! Visualize a scenic river flowing alongside with an adjacent bike trail leading to acres of protected woodland. This is Riverwalk Place. Enjoy beautiful surroundings both inside and out. Income qualified affordable senior housing, peaceful and comfortable.
ALZHEIMER’S/ DEMENTIA/ MEMORY CARE
CAREPATROL FOX CITIES AND GREEN BAY
3701 E. Evergreen Dr., Ste. 275 Appleton 54913 (920) 428-0827
foxcities@carepatrol.com
foxcities.carepatrol.com
CarePatrol, a no cost service. Fox Cities and Green Bay’s team of local advisors gives seniors and their families a less stressful and easier way to find safer senior care options.
OAK PARK PLACE
GREEN BAY
421 Erie Rd., Green Bay 54311 (920) 301-4200
greenbaysales@oakparkplace.com oakparkplace.com
The success-oriented memory care program at Oak Park Place provides 24-hour care in a safe, homelike environment. Meals, housekeeping,
SECOND ACT MAGAZINE .COM RETIREMENT HOUSING & LONG-TERM CARE | 25
OAK PARK PLACE oakparkplace.com
and activities designed specifically for residents with memory conditions make a comforting, structured routine.
OAK PARK PLACE MENASHA
2205 Midway Rd., Menasha 54952 (920) 702-0000
menashasales@oakparkplace.com
oakparkplace.com
The success-oriented memory care program at Oak Park Place provides 24-hour care in a safe, homelike environment. Meals, housekeeping, and activities designed specifically for residents with memory conditions make a comforting, structured routine.
ASSISTED LIVING - AFH
Adult Family Home. Licensing renewals and dates vary—please reference dhs.wisconsin.gov for information that is updated quarterly. These private homes contain four or fewer unrelated individuals. Residents receive care above the level of room and board, which can
include up to seven hours per week of licensed nursing care.
HELPING HANDS HOME
(920) 322-9658
ASSISTED LIVING - CBRF
Community Based Residential Facility (CBRF). Licensing renewals and dates vary—reference dhs.wisconsin.gov for information that is updated quarterly. Designed specifically for aging adults needing more advanced care, CBRFs are appropriate for individuals with general/ frail requirements. They provide up to 28 hours per week of personalized supportive services, such as meals, health monitoring, medication management, housekeeping, and laundry similar to RCACs but also includes no more than three hours per week of licensed nursing care. CBRFs can work for those with Alzheimer’s-related dementias or other ailments requiring more in-depth monitoring.
OAK PARK PLACE MENASHA
2205 Midway Rd., Menasha 54952 (920) 702-0000
menashasales@oakparkplace.com
oakparkplace.com
Enhanced assisted living at Oak Park Place provides a higher level of care and support along with meals, housekeeping services, and a full complement of activities. A variety of spacious floor plans are available.
ASSISTED LIVING - RCAC
Residential Care Apartment Complex (RCAC). Licensing renewals and dates vary—reference dhs.wisconsin.gov for information that is updated quarterly. Designed specifically for independent adults 55+, and provide up to 28 hours per week of personalized supportive services, such as meals, health monitoring, medication management, housekeeping, and laundry. Each apartment has a lockable entrance, kitchen, and bathroom. RCACs are not recommended for those with Alzheimer’s-related dementias or other ailments requiring more in-depth monitoring.
OAK PARK PLACE GREEN BAY
421 Erie Rd., Green Bay 54311 (920) 301-4200
greenbaysales@oakparkplace.com
oakparkplace.com
Assisted living at Oak Park Place is the perfect combination of independence, excellent care, and thoughtful services. A variety of floor plans are available and 24-hour care is provided along with meals, housekeeping services, and a full complement of activities.
OAK PARK PLACE MENASHA
2205 Midway Rd., Menasha 54952 (920) 702-0000
menashasales@oakparkplace.com
oakparkplace.com
Assisted living at Oak Park Place is the perfect combination of independence, excellent care, and thoughtful services. A variety of floor plans are available and 24-hour care is provided along with meals, housekeeping services, and a full complement of activities.
SUMMER–FALL 2023 SECOND ACT 26 | RETIREMENT HOUSING & LONG-TERM CARE
HOUSING RESOURCES
ONEIDA HEIGHTS
525 N. Oneida St., Appleton 54913 (920) 882-2100
karig@appletonhousing.org appletonhousing.org
Oneida Heights offers affordable rent based on either the maximum fair market rent currently in effect or 30 percent of the household’s adjusted income. Appliances, utilities, and window blinds are included in the rent. Low-cost satellite TV available.
RIVERWALK PLACE
431 E. Eagle Flats Pkwy. Appleton 54913 (920) 733-5046
jennig@appletonhousing.org appletonhousing.org
Appleton’s newest riverfront neighborhood! Visualize a scenic river flowing alongside with an adjacent bike trail leading to acres of protected woodland. This is Riverwalk Place. Enjoy beautiful surroundings both inside and out. Income qualified affordable senior housing, peaceful and comfortable.
SECOND ACT MAGAZINE .COM RETIREMENT HOUSING & LONG-TERM CARE | 27
SUMMER–FALL 2023 SECOND ACT 28 | SAFE & HEALTHY AT HOME Adult Day Centers 29 Assistive Technology 29 Care Managers 29 Emergency Response Systems 29 Home Modification 29 Meal Delivery 30 Medical Equipment & Supplies 30
ADULT DAY CENTERS
These are nonresidential facilities providing activities for the elderly and special-needs individuals. Most centers operate 10 to 12 hours a day and provide meals, social/recreational activities, and general supervision. These centers enable caregivers to go to work or to obtain a break from their responsibilities.
NATIONAL ADULT DAY SERVICES ASSOCIATION
(877) 745-1440
nadsa.org
ASSISTIVE TECHNOLOGY
This is equipment or technology that helps a person function better or more comfortably, perform activities of daily living (ADLs), or live more independently.
CAPTEL, INC.
CapTel® Captioned Telephone
(920) 540-0704 captel.com
Ideal for people with hearing loss, the CapTel Captioned Telephone works like any other telephone with one important addition: it displays every word the caller says throughout the conversation.
TELECOMMUNICATIONS EQUIPMENT PURCHASE PROGRAM (TEPP)
(844) 411-3861 voice (844) 411-3862 TTY psc.wi.gov/pages/programs/tepp.aspx
CARE MANAGERS
Generally fee-based providers who assist patients and families in evaluating and coordinating available support systems needed now or in the future to assist with healthcare needs for aging adults.
MY CHOICE WISCONSIN 10201 W. Innovation Dr., Ste. 100 Wauwatosa 53226 (800) 963-0035 mychoicewi.org/sa
My Choice Wisconsin provides government-funded programs to frail seniors, adults with disabilities, individuals, and families. We match members to the healthcare and long-term care supports and services they need.
EMERGENCY RESPONSE SYSTEMS
Below are listings for emergency response systems; remote monitoring/sensing; and
off-site, direct-care response systems for use at one’s residence.
LIFE ASSIST USA/ADVANCE SECURITY SOLUTIONS
(888) 860-8098
LIFELINE THROUGH AGNESIAN HEALTHCARE
(800) 732-1313 or (920) 926-5794
NIGHT OWL SUPPORT SYSTEMS, LLC
(877) 559-1642 or (608) 960-4001
SAFE LIVING TECHNOLOGIES/ VRI CONNECT
(262) 780-0848 or (800) 860-4230
SAFETYCHOICE BY COMFORT KEEPERS
(920) 922-1779 or (800) 788-1078
HOME MODIFICATION
HME HOME MEDICAL
(800) 236-2619
hmehomemedical.com
WISCONSIN WEATHERIZATION ASSISTANCE PROGRAM (WISWAP) (866) HEATWIS (432-8947) homeenergyplus.wi.gov
SECOND ACT MAGAZINE .COM SAFE & HEALTHY AT HOME | 29
MEAL DELIVERY
HOME DELIVERED MEALS –CALUMET COUNTY
Calumet County ADRC
(920) 849-1451 or
(920) 989-2700 x4301
HOMEBOUND MEALS
Green Bay area
(920) 448-4300
KAUKAUNA MEALS ON WHEELS
Kaukauna, Little Chute, Kimberly, Combined Locks
St. Paul Elder Services
(920) 766-6020 x212
MOBILE MEALS – FOND DU LAC
Fond du Lac ADRC
(920) 929-3113
OSHKOSH FAMILY INC., MEALS ON WHEELS
Homebound Oshkosh only
(920) 651-3316
OUTAGAMIE COUNTY
NUTRITION PROGRAM
OUTAGAMIE COUNTY ADRC
(920) 832-5178
VALLEY VNA MEALS ON WHEELS
Homebound in Neenah and Menasha only
(920) 727-5555
WINNEBAGO COUNTY
NUTRITION PROGRAM
(920) 725-2791 or (800) 922-7760
MEDICAL EQUIPMENT & SUPPLIES
Suppliers listed typically sell, rent, or loan a range of home medical equipment and
supplies. Check also the Aging & Caregiver Resources section.
CAPTEL® CAPTIONED
TELEPHONE
CapTel, Inc.®
(920) 540-0704
captel.com
Ideal for people with hearing loss, the CapTel Captioned Telephone works like any other telephone with one important addition: it displays every word the caller says throughout the conversation.
HME HOME MEDICAL
(800) 236-2619
hmehomemedical.com
LOAN CLOSETMEDICAL EQUIPMENT
Fond du Lac County Health Department
(920) 929-3085
SUMMER–FALL 2023 SECOND ACT 30 | SAFE & HEALTHY AT HOME
FEDERAL LAW PROHIBITS ANYONE BUT REGISTERED USERS WITH HEARING LOSS FROM USING INTERNET PROTOCOL (IP) CAPTIONED TELEPHONES WITH THE CAPTIONS TURNED ON. Advanced speech recognition software is used to process calls, and, in certain circumstances, a live communications assistant may be included on the call. There is a cost for each minute of captions generated, paid from a federally administered fund. No cost is passed on to the CapTel user for using the service. CapTel captioning service is intended exclusively for individuals with hearing loss. CapTel® is a registered trademark of Ultratec, Inc. The Bluetooth® word mark and logos are registered trademarks owned by Bluetooth SIG, Inc. and any use of such marks by Ultratec, Inc. is under license. (v1.7 01-23) Can’t Hear on the Phone? Get a NO-COST CapTel Captioned Telephone! The CapTel® Captioned Telephone shows captions of everything a caller says, letting you read anything you cannot hear over the phone. To qualify for a no-cost phone, users only need hearing loss and an Internet connection! If you have difficulty hearing over the phone, contact your local Outreach Educator. Chris Moylan 920-540-0704 • chris.moylan@oeius.org Several phones to choose from — for landline, Internet, or mobile