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Terms & Conditions
GENERAL CONDITION OF SALES
Definitions The Customer: The individual or business carrying out commercial, trade or professional activities who purchase directly, or through a third party, the products sold by Aston & Fincher.
Aston & Fincher: Aston & Fincher Ltd, Registered offices, 2 Pavilion Drive, Holford, Birmingham. B6 7BB. Order Confirmation: Written or emailed order form sent to the customer/client.
Supplier Confirmation: This is the confirmation Aston & Fincher receive from the manufacturers. Price: The Price shown on order confirmation.
Product(s): Items shown on the Order Confirmation. Contract: The contract signed between Aston & Fincher and the customer/client governed by these general sales and warranty conditions.
Made to Order: Relates to any product that is not generally held in-stock at Aston & Fincher Head Office.
Prices All Prices exclude VAT and are subject to the applicable VAT rate at that time. All prices are correct at the time of printing, but may be subject to change.
Placing an Order Orders are accepted via email, fax, in person and by phone. Before an order is placed it is the responsibility of the customer to ensure that all quantities, colour specifications and options are recorded correctly. Any discrepancies must be reported within 72 hours to Aston & Fincher by the customer. After this time the contents of the order are binding. Once an order form is signed and dated this becomes the Contract and will be governed by these general sales and warranty conditions Payment Terms - Outright Purchase We require a 35% deposit (order value inc. VAT) at the time the order is placed. The balance of the order value is to be settled 7 days before the items are due to be delivered. If the balance is not settled, we reserve the right to delay or cancel delivery without additional notice, even if an initial delivery date had originally been agreed. Aston & Fincher will not be held liable for late delivery or any associated costs resulting from late payment.
Payment Terms - Lease Finance If the furniture is to be leased we require a 10% deposit (order value inc. VAT) when the order is placed. This deposit will be returned to the customer once the furniture has been delivered, the lease documents signed for and the funds are released by the lending company.
Orders will not be processed until the deposit payment has cleared. This could be up to 7 working days if deposit is paid by cheque. The lead-time of 6-8 weeks only takes effect once the deposit payment has been cleared
Errors and Omissions Aston & Fincher reserve the right to cancel an order if it is deemed to be incorrectly priced or to have incorrect specification due to mistake or printing error. In the event of such a discrepancy we will offer the customer the option to cancel the order or continue with the purchase under a corrected order.
Changes to Price or Specification In the event that manufacturer prices, specifications or availability change prior to delivery Aston & Fincher reserve the right to cancel the order, or agree a change to the order, with the customer before proceeding. The Product/s are sold subject to descriptions, but the manufacturers reserve the right to change or alter specifications & colours without prior notice.
Delivery Dates Once the order has been placed it takes at least 5 working days for Aston & Fincher to receive a Supplier Confirmation from the manufacturers. This will have an approx date of dispatch from the manufacturer. At this stage Aston & Fincher will contact you the client to give an ‘estimated’ delivery date. 2-4 weeks and 4-6 weeks is subject to the items being in stock. Where items are in transit from the supplier, delivery could be up to 12 weeks.
Aston & Fincher will not be held liable for late deliveries caused by circumstances beyond their reasonable control, and will benefit from an extension to delivery times. Example of circumstances which might lead to delayed delivery might include industrial action, problems in supply chain, Customs Authority, transport or production delays.
Once the goods have cleared the Customs Authority and are received in the UK then Aston & Fincher may be able to confirm the planned delivery date.
Abortive Costs Once the Product/s are in the UK and the delivery dates have been confirmed with the client, Aston & Fincher reserve the right to charge £500 plus VAT if the site is non-accessible to make delivery or the delivery is called off at short notice.
Deliveries to non salon address If the customer requests the Product/s to be delivered to a non salon address (not the final installation location), for example; home, storage unit or garage. Aston & Fincher will not be held responsible for any damage caused during either the period that the goods are in storage or during the subsequent transportation of the goods to the final installation address. Once the items have been delivered to the arranged address and the delivery note signed by the customer then all risks and responsibilities are passed to the customer. This would include the insurance risk. Any damages must be reported in writing within 7 days of the initial delivery.
Recycling Aston & Fincher where possible will remove all packaging (if requested in advance) and recycle. For items that are delivered directly by the manufacturer, please, where possible, recycle the waste. For more information please visit www.recyclenow.com
Cancellations & Returns for Products held in stock You may only cancel orders for Product/s which Aston & Fincher hold in stock; which for the avoidance of doubt shall not include any products which are Made to Order. If an order is cancelled within 72 hours of the time the order was placed then the deposit will be returned to the customer. Any cancellations must be notified in writing. If you wish to cancel an order following delivery then Aston & Fincher may, at its discretion, cancel the Contract and return payment. If such a cancellation is agreed by Aston & Fincher then it is the customer’s responsibility to return the goods and ensure that they are returned in an ‘as new’ condition. Items must be received by Aston & Fincher within 7 working days of original delivery date where they will assess for damages etc. If products are deemed to be damaged we reserve the right to make a deduction for loss in value of any Products. We reserve the right to charge a handling fee in respect of all cancellations.
Cancellations & Returns for Made to Order Products All Product/s which are not held in stock at Aston & Fincher Head Office are deemed to be Made to Order. Any cancellations must be made in writing within 72 hours and before Aston & Fincher receives the Order Confirmation from the manufacturer. Orders that are not cancelled within this 72 hour period are subject to loss of initial deposit. 10% for leased products and 35% for purchased products.
If you cancel the order prior to goods being delivered we will not invoice you for the products. If you cancel an order for items that have been dispatched and or delivered it is you the client who is responsible for ensuring the products are in good condition and responsible for the return to Aston & Fincher (at your cost).
Items must be received by Aston & Fincher within 7 working days of original delivery date where they will be assessed for damages etc. If products are deemed to be damaged we reserve the right to make a further deduction for loss in value of any Product/s. There would also be an additional 15% penalty for re-boxing of the items so they are saleable.
We also reserve the right to charge a handling fee in respect of all cancellations.
Liability Aston & Fincher are under no liability in respect of any defect arising from fair wear and tear, wilful damage, negligence, abnormal working conditions, misuse, incorrect installation and or alteration carried out by the customer or a third party.
Warranty Conditions Aston & Fincher furniture is guaranteed against mechanical, electrical and production faults under normal working conditions for one year from the delivery date. Aston & Fincher will repair or replace at our discretion, any defective product within 12 months of delivery. Within the 12 month period Parts and Labour are covered unless specified. Hydraulic pump, Gas lift and Swivel bases Warranties cover production faults, component failures or faulty finishes. They do not cover accidental damage or use beyond normal working conditions. Gamma, MG Bross, AGV, Pahi & Takumi have one year warranties. For warranties on Takara Belmont & REM furniture, please refer to manufacturer’s specific documentation. Upholstery & Stitching The warranty does not cover damage which is not derived from original production faults and/or the poor quality of the materials used. Unless specifically stated otherwise, no upholstery or laminates used in Aston & Fincher supplied furniture is to be considered resistant to tint, peroxide or other chemicals. Knocks, tears, rips, cuts scratches and stains caused by external factors such as hair dye, hair sprays, denim and cleaning products are not covered under manufacturer’s warranties.
Plumbing Disclaimer Aston & Fincher will not be liable for any damage to equipment and/or flooring/walling caused from water damage, or consequential losses caused by plumbing installation performed by third parties. Aston & Fincher will not be liable for damages caused due to non maintenance, for example leaks caused by blockages in pipes or lime scale build up.
Basins The warranty does not cover damage which is not derived from original production faults and/or the poor quality of the materials used. Unless specifically stated otherwise, no basin used on Aston & Fincher supplied furniture is to be considered resistant to tint, peroxide or other chemicals. Knocks, cracks, scratches and stains caused by external factors such as hair dye, hair sprays, and cleaning products are not covered under manufacturer’s warranties.
Hose and Hand Showers The warranty does not cover damage which is not derived from original production faults and/or the poor quality of the materials used. Faulty items notified within the warranty period will be replaced (supply only). Fitting of these component parts must be carried out by a qualified plumber and at the client’s cost. Gamma, MG Bross, AGV, Pahi & Takumi have one year warranties. For warranties on Takara Belmont & REM furniture, please refer to manufacturer’s specific documentation Glass and Mirrors The warranty does not cover damage which is not derived from original production faults and/or poor quality of materials used, but which are rather the consequence of events, accidental damage to the product including, but not limited to; knocks, dents, scratches, stains caused by external factors. Please note that no shelves fitted to ANY Aston & Fincher supplied furniture are meant to be sat on, leant on or have heavy objects placed upon them. Damage caused to mirrors and glass caused by excessive weight applied would invalidate the customer warranty.
LED’s and Light Bulbs These parts are deemed as consumables and are not covered by general warranty conditions. Any discrepancy in colours (on Product/s purchased at the same time) must be reported with 7 working days of delivery. Failure to do so will invalidate the customer warranty for these components.
Electrical Equipment – Dryers and Processors All Aston & Fincher Products must be built and fitted by an appropriate qualified professional. We are happy to discuss any queries prior to supply and fitting. All units must be fitted to areas that are structurally capable of bearing the loads applied. All instructions for Product installation must be followed. Wall mounted arms for electrical items must be fixed securely to walls and checked regularly. Any defects with furniture must be reported in writing within 7 days of delivery to the Aston & Fincher store where the goods were originally ordered.
Massaging Washpoints All Aston & Fincher Products must be built and fitted by an appropriate qualified professional. We are happy to discuss any queries prior to supply and fitting. All units must be fitted to areas that are structurally capable of bearing the loads applied. All instructions for Product installation must be followed. The warranty does not cover damage which is not derived from original production faults and/or poor quality of materials used, but which are rather the consequence of events, accidental damage to the product including, but not limited to; knocks, dents, scratches, stains caused by external factors. Internal components are covered within the 12 month manufacturer’s warranty.