American Coin-Op - May 2013

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HOW TO GET THE MOST FROM CLEAN 2013 INVESTMENT COIN-OP 101: DISTRIBUTOR QUALITIES TO LOOK FOR HIRING? KEEP THOSE INTERVIEW QUESTIONS COMING INSIDE: JULY 2005 INSIDE: MAY 2013 WWW.AMERICANCOINOP.COM WHATISA SPORTDOZER? Seepg.27
Visit us at the Clean Show. Booth #2234
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MAY 2013 VOLUME 54 ISSUE 5 2 AMERICAN COIN-OP MAY 2013 www.americancoinop.com INSIDE CLEAN SHOW PREVIEW The Clean Show returns to New Orleans for a fifth time and a “more concise and efficient” three-day schedule. Get the run-down on the educational sessions, the exhibitors, and more as you prepare for your visit to the Big Easy. CONTENTS Before Clean arrives, set your goals, strategize your walking pattern, and get ready to take charge in booths. A CLOSER LOOK 32 4 VIEWPOINT 45 WEB UPDATE 6 INDUSTRY SURVEY 46 CLASSIFIEDS 44 AD INDEX 48 NEWSMAKERS 45 CALENDAR DEPARTMENTS CLEAN SHOW GUIDE: EDUCATIONAL SESSIONS The Coin Laundry Association and several other industry associations will combine to offer 40 hours of education CLEAN SHOW GUIDE: EXHIBITOR LIST Approximately 400 companies and organizations have reserved exhibit space in New Orleans as of press time CLEAN SHOW GUIDE: GET THE MOST FROM YOUR CLEAN SHOW INVESTMENT This show can be a powerful tool for boosting profits, but it’s vital to plan for success and spend your time wisely COIN-OP 101: WHAT TO LOOK FOR IN A DISTRIBUTOR Finding the right partner is a key to realizing a high ROI, so seek out candidates that offer these skills and experiences Cover Image: © iStockphoto/ Stephen Finn 8 12 32 36 COVER STORY 8 COLUMNS 40 NOW HIRING: KEEP INTERVIEW QUESTIONS
You need to hire a staffer, but how do you go about the process so that you employ a good person who will stay for a bunch of years? Columnist Howard Scott suggests interviewing candidates and
questions to draw the real person out and
see
they
their
COMING
asking a litany of
to
how
think on
feet.

back to the big easy

New orleaNs bouNd

Every other year, those of us who work in the laundry and dry cleaning industry have the opportunity to come together in a major convention city for a few fleeting days to see the latest tools that manufacturers and suppliers have to offer, to sit through a variety of educational sessions highlighting industry trends, and to see old colleagues again or make new friends.

We can debate where the Clean Show is staged, how long the event lasts, or any number of other issues, but I challenge anyone to find similar opportunities to “kick the tires” of the newest laundry equipment or to attend a variety of seminars in a single location. There just isn’t another show like it in the States.

This trip to New Orleans will mark my third to The Crescent City and my seventh Clean Show overall. Things will be a little different this time around, because the show will be one day shorter. This increases my staff’s challenge of seeing each of the hundreds of exhibitors.

That’s where this issue of American Coin-Op will come in handy for them, and for you. Clean Show veterans know the importance of having a plan once they enter the Ernest N. Morial Convention Center. Aside from our show preview, you’ll find a list of the 400 or so companies and organizations that have reserved exhibit space as of April 10, plus basic descriptions of their products and/or services and their booth numbers, as well as details on the 40 hours of educational sessions.

If you’re not sure how to go about preparing for Clean, read Phil Perry’s take on getting the most from your trade show investment.

A couple of my staff members will be attending Clean for the first time, and I’m sure this issue will be dog-eared by the time their three-day whirlwind adventure ends.

We’ll have extra copies at our booth — 4171. I hope you’ll take just a moment to stop by, introduce yourself, and let us know how we can best serve you.

editorial

Charles Thompson, Publisher

E-mail: cthompson@ americantrademagazines.com

Phone: 312-361-1680

Bruce Beggs, Editorial Director

E-mail: bbeggs@ americantrademagazines.com Phone: 312-361-1683

Roger Napiwocki, Production Manager

Jean Teller, Contributing Editor

Carlo Calma, Editorial Assistant

Nathan Frerichs, Digital Media Director

E-mail: nfrerichs@ americantrademagazines.com Phone: 312-361-1681

advertisiNg

Donald Feinstein, Natl. Sales Director E-mail: dfeinstein@ americantrademagazines.com Phone: 312-361-1682 office iNforMatioN

Main: 312-361-1700 Fax: 312-361-1685 subscriptioNs 630-739-0600 www.AmericanCoinOp.com

American Coin-Op (ISSN 0092-2811) is published monthly. Subscription prices, payment in advance: U.S. and Possessions, 1 year $39.00; 2 years $73.00. Foreign, 1 year $89.00; 2 years $166.00. Single copies $7.00 for U.S. and Possessions, $14.00 for all other countries. Published by American Trade Magazines LLC, 566 West Lake Street, Suite 420, Chicago, IL 60661. Periodicals postage paid at Chicago, IL and at additional mailing offices.

POSTMASTER, Send changes of address and form 3579 to American Coin-Op, Subscription Dept., 440 Quadrangle Drive, Suite E, Bolingbrook, IL 60440. Volume 54, number 5. Editorial, executive and advertising offices are at 566 West Lake Street, Suite 420, Chicago, IL 60661. Charles Thompson, President and Publisher. American Coin-Op is distributed selectively to owners, operators and managers of chain and individually owned coin-operated laundry establishments in the United States. No material appearing in American Coin-Op may be reprinted without written permission. The publisher reserves the right to reject any advertising for any reason.

© Copyright AMERICAN TRADE MAGAZINES LLC, 2013. Printed in U.S.A.

www.americancoinop.com

4 AmericAn coin-op MaY 2013
viewpoint
Bruce Beggs
Visit us at the Clean Show Booth 2432

COMBINATION OF FACTORS ATTRACT COIN LAUNDRY OWNERS TO CLEAN SHOW

Just shy of one-third of those responding to April’s American Coin-Op Wire survey say they are planning to attend Clean ’13 in New Orleans, while another 14.3% are unsure at this point.

Approximately 54% of those responding to the unscientific survey say they will not be attending the biennial event slated for June 20-22 at the Ernest N. Morial Convention Center.

Asked about the biggest factor in favor of attending (whether they were personally planning to attend or not), 32.1% of respondents named “Exhibits of equipment and supplies.”

Roughly 14% listed “Combining business and pleasure” as the chief factor, while 7.1% look to the Clean Show primarily for its “networking and socializing” opportunities. Just 3.6% of respondents see “educational sessions” as the main factor in attending.

The top response, however, is “It’s all of the above,” with 42.9%.

The Clean Show has been shortened from four days to three this year, which is OK with 78.6% of respondents. Just 7.1% “don’t care for this change”—“Include Saturday and Sunday in the schedule (and) make it four days if necessary,” says one operator—and the remaining 14.3% are “indifferent.”

Among operators who do not plan to attend this year’s event, 52.4% “Can’t afford the cost,” 28.6% “Can’t spare the time,” and 4.8% have “made other plans.” The remaining 14.3% have “other” reasons, some of which include disliking the host city, having no expansion plans this year, and working two jobs besides running his/her laundry.

Among the eight educational sessions being sponsored by the Coin Laundry Association (CLA) throughout the event, Coin Laundry Trends for 2013 is garnering the most pre-show interest among respondents, at 29.6%. Other popular topics are The Keys to Successful Multiple Store Management (18.5%), Ask the Laundry Experts (18.5%) and Best Practices for Wash, Dry, Fold and Commercial Accounts (14.8%).

While American Coin-Op’s Wire survey presents a snapshot of the audience’s viewpoints at a particular moment, it should not be considered scientific. Subscribers to Wire e-mails—distributed twice weekly—are invited to participate in an industry survey each month. The survey is conducted online via a partner website, and is developed so it can be completed in less than 10 minutes.

The entire American Coin-Op audience is encouraged to participate, as a greater number of responses will help to better define owner/operator opinions and industry trends.

■ INDUSTRY SURVEY 6 AMERICAN COIN-OP MAY 2013 www.americancoinop.com

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Visit us at Clean Show 2013 Booth #3405, June 20–22.

CLEAN SHOW PREVIEW

Industry’s

biggest trade show to visit New Orleans for fifth time

New Orleans’ Ernest N. Morial Convention Center will host the world’s premier textile care expo for a fifth time when the 2013 Clean Show—officially the World Educational Congress for Laundering and Drycleaning—arrives on Thursday, June 20, for a three-day stay through Saturday, June 22.

It will mark the first time since 1981 that the Clean Show has been scheduled for three days instead of four, reflecting a “more concise and efficient” format designed to give exhibitors and attendees alike a better value for their investment, according to the Clean Executive Committee.

The Clean Show has been convening every other year since 1977 to present new technology, educational sessions and networking opportunities to all segments of the dry cleaning, laundry and textile care industry. This year’s event is expected to draw 10,000 trade attendees, according to Riddle & Associates, the show’s longtime manager.

“I am constantly asked why should I come to the Clean Show or why should I exhibit,” says John Riddle, president of Riddle & Associates. “There are many reasons. You will see the newest equipment, learn about new services, see working demonstrations and have access to outstanding industry education.

“In today’s world of electronic commu-

nication, it is nice to have the opportunity to communicate with someone eye-to-eye, face-to-face and talk with them about industry issues. It’s a great chance to renew old friendships and make new ones. These are just several reasons I think making this

trip is worth the time, effort and money. We encourage you to ‘Be There’ and take advantage of this opportunity.”

As this issue went to press, approximately 400 companies and organizations were scheduled to be represented on the exhibit

Educational Sessions Schedule

Time (A.M.)

Session Title

Thursday, June 20

8-8:30 a.m. Meritorious Service Awards

Sponsor

DLI

Honoring individuals or firms who “have given so much to [the] industry” 8-9 a.m. Coin Laundry Trends for 2013 CLA

Learn where the coin laundry industry is going in 2013 8-9 a.m. Regulatory and Legislative Update

Gain a competitive insight on regulatory initiatives impacting textile services 8-9:30 a.m. Reducing the Loss of Patient Linen and Scrubs

TRSA

ALM Get a handle on preventable linen loss and put new strategies in place 8-10 a.m. Efficient Laundry Processing Techniques in the European Market ETSA European supplier firms will discuss efficiency and sustainability in laundry 8:45-10 a.m. How to Build a Great Yelp Presence

DLI

Learn about Yelp and how to manage your company’s online reputation 9-10 a.m. Internet Marketing Success Stories of Coin Laundries CLA Strategies for Internet marketing and social media 9-10 a.m. Textile Services Contracts and Negotiations

Examine important aspects and best practices of the contracting process 2:30-3:30 p.m. Implementing Best Practices

TRSA

ALM

How to use your organization’s best practices to bolster your marketing position 3:30-4:30 p.m. Social Media: Which Tools Laundries Should Embrace CLA Learn the must-do’s and best practices of social media for laundries

8 AMERICAN COIN-OP MAY 2013 www.americancoinop.com
Photo: ©iStockphoto/ Stephen Finn
(continued on page 10)

floor, covering roughly 200,000 net square feet (a full list of exhibitors, as of April 10, starts on page 12). It’s possible that more exhibitors will be added in the final weeks leading up to the event.

The exhibits will open following a brief 10 a.m. ceremony on Thursday, June 20 (distributors are granted exclusive access from 8 to 10). Exhibits will open at 9 a.m. on subsequent days, and they will close each show day at 5 p.m.

Some of the Clean 2013 sponsors, as well as several other industry associations, will offer approximately 40 hours of education. Most of the seminars will occur in on-site meeting rooms between 8 and 10 a.m. daily, but in a change this year, some sessions have been scheduled for each afternoon on the exhibit floor itself (a full schedule, along with brief descriptions of each session, accompanies this story).

The Clean Show has released a new, free mobile app for Apple iOS- and Androidbased smartphones that offers features such as locating exhibitors, planning a personalized show itinerary, and connecting with others via social media. The free app can be downloaded from an individual’s device in the App Store or Market, and is fully integrated with the Clean Show website, and with LinkedIn and Twitter.

“In the age of technology, offering a smartphone app just makes sense,” says John Riddle. “We want our attendees and exhibitors to be able to stay connected before, during, and after the show and be able to do it while on the go.”

Attendees who do not have a smartphone can still maximize their time by using the “My Itinerary” feature at cleanshow.com Visitors can store their schedule of educational sessions and booths they wish to visit, as well as print out their “Itinerary” to bring with them.

Another show change is the relaxation of certain rules regarding the convening of affiliate groups during trade show hours. Previously, meetings were restricted to hours outside education and exhibit hours, but now exhibitors and industry associations can schedule their sales, distributor or group meetings during educational sessions or between the hours of noon and 2 p.m.

Attendees can easily register for the Clean Show online at its website for the discounted rate of $99 a person through May 31 (on-site registration will be $149 per person). All registrations can be made with credit card, check or money order.

Registration hours at the convention center will be 1-5 p.m. June 19, 7 a.m. to 4:30 p.m. June 20, 7:30 a.m. to 4:30 p.m. June 21, and 7:30 a.m. to 4 p.m. June 22.

Reservations for official Clean Show hotels can be made on the show’s website

until May 17 (special rates are available only through the Clean Show Housing Bureau).

Complimentary shuttle buses will transport attendees between official hotels and the convention center mornings and afternoons during the show.

The Clean Show is sponsored by five industry associations: Association for Linen Management, Coin Laundry Association, Drycleaning & Laundry Institute, Textile Care Allied Trades Association, and the Textile Rental Services Association of America. n

Educational Sessions Schedule

Time (A.M.)

Session Title Sponsor

Friday, June 21

8-9 a.m. Best Practices for Wash, Dry, Fold and Commercial Accounts CLA

Discover best practices of marketing, sales operation, and production for wash, dry, fold and commercial accounts 8-9 a.m. International Textile Services Market Panel TRSA (ETSA, TSA-UK and Intex)

Gain insight from global organizations representing the largest textile services operators and associates 8-10 a.m. Alternative Solvents: Which is Best for You? DLI Experts discuss the benefits and drawbacks of various solvent choices 8-10 a.m. Demystifying Healthcare Terminology CLATA Review industry trends, topics and terminology related to healthcare textiles 8-10 a.m. Standards and Regulations Affecting the ALM Healthcare Laundry and Linen Industry Examine the standards set by CMS, Joint Commission, CDC and OSHA 9-9:30 a.m. Today’s and Tomorrow’s Consumer Needs TRSA in Emerging International Markets (CINET)

Learn about textile services opportunities based on extensive global research 9-10 a.m. Advanced Laundry Lease Analysis CLA Examine the fine print and learn how to secure one that works in your best interest 9-10 a.m. Winning Strategies to Control Linen Loss and Abuse ARTA Panel of experts will present proven strategies for keeping linen in your system 9:30-10 a.m. Future International Textile Services Market Demand TRSA Gain insight into developing partners, supply chains and customers to establish long-term business growth 2:30-3:30 p.m. Quick Fixes to Common Problems DLI Discover practical, easy-to-implement solutions to problems plaguing dry cleaners 3:30-4:30 p.m. TRSA Clean Green and Hygienically Clean Certification Programs: TRSA Quantifying Your Commitment to Cleanliness and Sustainability Learn how to meet rigorous standards and quantifiable measurements

Saturday, June 22

8-9 a.m. Disposables vs. Reusables: Research that Quantifies the TRSA Sustainability Advantages of Napkins, Shop Towels and Barrier Gowns Obtain life-cycle assessment (LCA) figures that quantify the sustainability of reusable textiles 8-9 a.m. Goin’ Green DLI

Find out how some cleaners are using “green” to bring in more customers 8-9:30 a.m. ALM Fireside Chat ALM Eavesdrop on this discussion among allied trade partners 8-10 a.m. The ABC’s for Potential Laundry Owners CLA Take an in-depth look at key numbers, reports, lease info and due diligence 8-10 a.m. The Future’s So Bright, I Gotta Wear Shades! CLATA Analyzing the state of the dry cleaning and laundry industry 8-10 a.m. The Keys to Successful Multiple Store Management CLA Learn what it takes to grow a chain of laundries 9-10 a.m. Developing a Culture of Safety TRSA Receive industry-specific safety-related resources 9:15-10 a.m. Investing in Your Business DLI

Discover how one cleaner is using technology to work smarter and more efficiently to turn out a better product 2:30-3:30 p.m. Staying Abreast of Change ALM

Tune into emerging research, technology and trends 3:30-4:30 p.m. Ask the Laundry Experts CLA Your chance to ask any non-mechanical laundry industry question

10 AmericAn coin-op MAY 2013 www.americancoinop.com

EXHIBITORS

NEW ORLEANS —The following companies and organizations have reserved exhibit space in the New Orleans Morial Convention Center for Clean ’13 as of April 10, according to show manager Riddle & Associates.

The list totals approximately 400 exhibitors at press time; it’s possible that more exhibitors will be added in the final weeks leading up to the June 20-22 event.

Check www.cleanshow.com for any late additions or changes.

Riddle & Associates estimates exhibit space will total approximately 200,000 net square feet.

Where available, the descriptions of products and/or services provided here are general in nature and should not be considered all-inclusive.

Booth numbers are in blue. Listings are subject to change without notice.

❏ A&B Wiper Supply Inc. 5220 Wholesale towels, microfiber cloths and cleaning rags.

❏ ABS Laundry Business Solutions 2155 Route accounting, garment tracking and linen management software and systems.

❏ Adco Products 4856 Alternative dry cleaning solvents.

❏ Air Quality Labs 3154 Wastewater equipment for dry cleaning systems.

Air World Inc. 4900 Pads, covers, mesh net bags and other supplies for dry cleaners and laundries.

Ajax Boiler Inc. 4466 Boilers and commercial water-heating products.

❏ Albatross USA Inc. 4936

Dry cleaning chemicals and detergents; compressed air equipment; spotting boards and kits; steam generators.

Alliance Laundry Systems 3621

Commercial laundry equipment and services under the Cissell®,

Huebsch®, IPSO®, Speed Queen® and UniMac® brand names.

❏ Alliant Systems 1962 Route accounting software for the textile service industry.

❏ A.L. Wilson Chemical Co. 3406 Stain removers and other chemicals for professional dry cleaning and laundry use.

❏ Ameresco 4800 Renewable-energy, energy- efficiency and energy-management solutions.

❏ American Associated 5120 Companies Inc. Sheets, towels, table linen, healthcare garments, laundry bags and aprons for the linen rental industry.

❏ American Changer 1856 Bill changers, bill breakers, token dispensers, ticket dispensers and card dispensers.

A❏ American Coin-Op 4171 Trade magazine and website for self-service laundry owners.

❏ American Dawn Inc. 2609 Textile products for wholesale, commercial and retail markets.

❏ American Drycleaner 4171 Trade magazine and website for dry cleaning businesses and suppliers.

❏ American Dryer Corp. 2831 Dryers for coin-operated, on-premise and industrial laundry facilities.

American Laundry News 4171 Trade magazine and website for managers and administrators of institutional/on-premise laundries and textile rental companies (commercial, industrial and linen supply).

American Laundry Products 4607 Textile products for laundry and dry cleaning, including flatwork ironer pads and covers; specially woven fabrics; and feed and folder ribbons.

❏ American Laundry Systems 4821 Mechanical engineering company specializing in commercial laundry consulting,

plant layout/design, process mechanical systems, and equipment installations.

❏ American Reusable 1655 Textile Association Trade association promoting awareness of and appreciation for reusable textiles.

American Textile Systems 5222 Bed linen and pillows; terry towels and bath products; sheeting; and miscellaneous textiles and toilet paper.

American Trade Magazines 4171 Publisher of American Coin-Op, American Drycleaner, and American Laundry News.

❏ AMS Products/ 4742 Object Design Nylon, cotton, mesh, polyester, biohazard and barrier laundry bags.

❏ Angeline Group Ltd. 1825 Healthcare and hospitality textiles and other products.

❏ A-1 Textiles 5003 Bed, bath and table linens for the hospitality industry.

AquaPhoenix Scientific 2254 Quality-control testing supplies and equipment.

AquaRecycle 2953 Laundry-wastewater recycling systems and dryer heat-recycling system.

ArbelSoft Inc. 2603 Point-of-sale computer software for dry cleaners and coin laundry operators.

ARCO/Murray 2149 National Construction Co. Design/build general contractor specializing in the laundry industry.

ArtiClean Ozone 3763 Laundry Systems Ozone laundry systems.

ASCO Numatics 3108 Fluid-control and fluid-power products.

12 AMERICAN COIN-OP MAY 2013 www.americancoinop.com
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EXHIBITORS 2013

Asiatic Fiber Corp. 1633 Clean room, medical, anti-static, EMI, fire retardant, heating, and cooling textiles.

❏ Association for 2033 Linen Management

SPONSOR: Nonprofit educational association for laundry/linen managers from hospitals, hotels, nursing homes, correctional facilities, government institutions, management companies, and commercial laundries.

❏ Association of 4834 Wedding Gown Specialists

Nonprofit trade association for members specializing in wedding gown cleaning, preservation and restoration.

❏ A13 Srl 4471 Ironer padding and covers.

❏ Automation Dynamics 2455 Automated sorting, counting and weighing equipment for various laundry applications.

❏ AWOIS 2328 Ozone laundry systems.

❏ Betson Enterprises 1925 Entertainment, vending, and office coffee service (OCS) equipment.

❏ B&G Lieberman Co. Inc. 4470 Sewing supplies, replacement buttons, sewing machines, irons and vacuum ironing tables.

❏ bizzie powered by 5007 1-800-DryClean

Dry cleaning franchise offering box delivery service, home/office pick-up and delivery service, and on-location drapery and light upholstery cleaning.

❏ Bobco Systems Inc. 5063 Material-handling systems for laundry operations.

❏ Bonneau Dye Division 1763 of Kingscote Chemicals Dyes formulated for coloring shop towels, dust mops, walk-off mats and hotel/resort housekeeping towels.

❏ Borden Textiles Inc. 1704 Hamper/net/laundry bags, disposable cubicle curtains and healthcare and hospitality pillows.

B❏ Braun 3702 Batch tunnel washing, conventional washing, material-handling, drying, and finishing equipment.

Commercial linens for the textile rental, hospitality, healthcare, cruise line, and retail industries.

❏ Caled Chemical 4737 Specialty cleaning products for professional laundries and dry cleaners.

❏ Card Concepts Inc. 2202 Automated systems for Laundromats to handle cash collections, employee management, equipment service, and store marketing.

Centurion Medical 2262 Products

Soiled-linen collection system and recycling program.

❏ Century Place Inc. 1620 Rental-friendly and direct-sale knit shirts.

❏ Certified Restoration 5005 Drycleaning Network (CRDN) International organization of textile restoration specialists serving the insurance industry, contractors/ contents cleaning companies, and property owners.

❏ Baltic Linen Co. Inc. 3003 Imported textiles for textile rental, hospitality, healthcare and retail markets.

❏ B&C Technologies 2343

Commercial and industrial washer-extractors, dryers, ironers and finishers, and OEM parts.

❏ Beck’s Classic 2163

Reusable incontinence care products, including bibs, underpads, briefs and diapers.

❏ BeCreative 360 1805

Marketing and promotions for dry cleaners.

❏ Best Textiles 1701 Acquisition LLC

Wide variety of garments, aprons and table linens for customers that service the hospitality, industrial, and healthcare markets.

❏ Brim Laundry 2021 Machinery Co. Inc. Washer-extractors, large-capacity dryers, shuttle conveyors, and touchscreen control systems; OEM replacement parts and supplies.

❏ Broadbent Inc. 4914 Water recovery/reuse systems, wastewater treatment equipment, and heat reclaimers/exchangers.

❏ Brooks-Waterburn 2258 Corp. Insurance services for coin laundries.

❏ Chandler Machine 4865 USA LLC Industrial sewing machines for dry cleaners and laundries.

❏ Chem-Tainer Ind./ 2053 Maxi-Movers

Laundry and linen carts, trucks, tables and hampers, and chemical storage tanks.

❏ Chicago Dryer Co. 3743 Flatwork separating, feeding, ironing, folding and sorting equipment.

Christeyns Laundry 3363 Technology, LLC

Laundry detergents, sanitizers, dosing systems, and water and energy management equipment.

❏ CACO Mfg. 3057

Coin laundry furnishings, including folding tables, seating, clothes-hanging racks, and custom bulkheads.

❏ Calderon Textiles LLC 4924

C❏ Church & Dwight Co. Inc. 2233 Laundry detergents and chemicals.

❏ Clayton Industries 1657 Steam boilers, feedwater treatment systems, boiler chemicals, and hydro steam cleaners.

14 AMERICAN COIN-OP MAY 2013 www.americancoinop.com

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EXHIBITORS 2013

Clean Cycle Systems 3311 Lint filtration systems.

Cleaner Business Systems 2853 Point-of-sale software systems for dry cleaners.

Cleaner’s Supply® 5121 Wide range of dry cleaning products.

Cleaver-Brooks 4964 Boiler room products and systems.

❏ Clenacorp 4503 Waxes, lubricants, belting, ribbons, guide tapes, pads, covers and aprons for flatwork ironer and folder systems.

CMV Sharper Finish Inc. 3303 Commercial cylinder ironers and combination ironer/folder/stackers.

Codet Newport Corp. 1622 Workwear apparel for the uniform market.

Coin Laundry Association 2043

SPONSOR: Not-for-profit trade organization representing member coin laundry owners, manufacturers and distributors.

❏ Colmac Industries Inc. 4430 Tunnel finishers; shirt and pant presses; hangering systems; and other products related to the commercial laundry, dry cleaning and apparel industries.

❏ Columbia/ILSA 3431 Machines Corp. Dry cleaning machines, metal degreasing machines, and conveyors.

❏ Commercial Coils Inc. 4951 Replacement coils for laundry and dry cleaning equipment.

Compassmax/ 2555 Maineline Computer Systems Software and computer systems for dry cleaners.

❏ Computer 3156 Connections Inc. Point-of-sale/management computer systems.

❏ Computer 1913 Software Architects

Route accounting software systems for route, healthcare, hospitality, garment, and dust control laundries.

❏ Computer Systems 3007 Software systems for dry cleaning, garment tracking and uniform rental.

❏ Computype 4406 Heat-seal labels and related equipment.

❏ Consolidated 4525 International Corp. Industrial laundry machines, parts, textiles and supplies.

❏ Consolidated 2143 Laundry Machinery

Industrial dryers, shuttle conveyors, mat rollers, ironer feeders and towel folders.

❏ Continental Girbau Inc. 2523 Washer-extractors, drying tumblers, flatwork ironing systems, tunnel washing systems and related system machinery.

❏ Cost-Less Parts! 2530 Replacement parts for commercial laundry and dry cleaning equipment, focusing on coin laundries.

❏ Covers Etc. Inc. 4704 Pads and covers for garment-finishing equipment.

❏ Cramer Co. 2767 Conveyer equipment/supplies, cart covers, ironer equipment/supplies, laundry holding/hanging, pads, and pressing equipment/supplies.

Flatwork dryer-ironers, barrier washers, front-load washers and tumble dryers.

❏ Darman Manufacturing 1628 Co. Inc.

Cloth-roll towel cabinets, paper dispensers, towel-processing equipment, and microfiber products.

❏ Datamars Inc. 1621 Radio-frequency identification (RFID) products for laundry and textile rental applications.

❏ Davis Packaging 2858 Laundry packaging equipment and wrapping film.

❏ DCCS (Dry Cleaning 2354 Computer Systems)

Point-of-sale software systems for dry cleaners.

Dexter Laundry Inc. 2642

Front-load washers, drying tumblers, card systems, and equipment financing.

❏ Diamond Chemical 3155 Co. Inc. Laundry detergents, chemicals, dyes, and chemical injection systems.

❏ Dow Chemical 4905 Perchloroethylene dry cleaning solvent and specialty chemicals.

❏ Doxon Mfg. Co. 4505 Domestic and commercial laundry equipment parts.

❏ Daimler Truck 1963 North America LLC

Premium stripped-rail chassis for medium-duty pickup and delivery markets.

❏ Dajisoft Inc. 1954 Point-of-sale dry cleaning software systems.

❏ Dante Bertoni SRL 4367 Material-handling products.

❏ Danube International 4935

Drycleaning & 1743 Laundry Institute

SPONSOR: Trade association representing member dry cleaners, launderers and wet cleaners.

D❏ Duncan Fabricating 2659 Co. Inc. Bulkheads and commercial appliance outlet centers.

Dura-Cast Products Inc. 1809 Laundry transport equipment, including carts and trucks.

❏ Dynaric Inc. 4810 Non-metallic strapping and strapping equipment.

16 AMERICAN COIN-OP MAY 2013 www.americancoinop.com

How

One or Two? Three?

I’ve personally handled insurance for hundreds of coin laundries! I’ve already dealt with most any issue your business is likely to face. If you have any questions about insuring coin laundries, I can and will give you a prompt, clear answer. Skeptical? Call me with a question and find out for yourself.

There’s more: I’m just one member of a team of experts. NIE has been insuring fabricare business since 1915!

Quote Request
Anne
Cobb Fabricare Insurance Specialist
Insurance
Many Coin Laundries Has Your
Agent Handled?
.............................................................. ............................................................ Coin Laundr y Dr yclean Plant Dr yclean Drop Store Attended? Gross Sales Hours of Operation Coin Laundr y Dr yclean Plant Dr yclean Drop Store Coin Laundry Dr yclean Plant Dr yclean Drop Store NIE Insuranc e • 6030 Bancroft Avenue, St. Louis, MO 63109 • 1-800-325-9522 • fax (314) 832-6775 • ww w. nie.biz Cobb@nie.biz Visit us at booth #4307

EAM-Mosca Corp. 4504

Plastic strapping and strapping systems.

❏ East Coast 2365 Water Systems Water heaters, water treatment systems, and storage tanks.

❏ Eastern Funding LLC 2248

Small-business financing for Laundromats and dry cleaning businesses.

❏ Ecolab 3421

Laundry detergents and chemicals, consulting services, dispensing systems, and wastewater treatment.

❏ Ecotex 3163 Ozone laundry systems.

❏ EDRO Corp. 2243

Industrial washer-extractors, tumbler dryers, and ozone laundry systems.

❏ Ellis Corp./ 5043 Vega Systems, USA

Washer-extractors, tunnel washing system, dryers, ironers, feeders, folders, rail systems, conveyors, system controls, heat exchangers, stack economizers, water heaters and wastewater treatment.

Encompass Group LLC 1827

Sheeting, blankets and terry flat goods; incontinence pads and briefs; operating room and surgical linens; and patient and staff apparel, uniforms and lab coats.

Energenics Corp. 3013

Wet- and dry-type lint filters; automatic laundry cart-washing systems; dryer-exhaust air handling and balancing systems; and vacuum systems for lint collectors.

❏ Ensign Emblem 1755 Emblems, screen-print transfers and direct embroidery for industrial laundries.

❏ Enviro Tech 4667 International Inc. Dry cleaning solvents, laundry

detergents, and spotting kits.

E❏ Ergocon Solutions 1613 Towel inspection and packaging system.

❏ ESD 2821 Payment systems for laundry and vending industries.

❏ E-TECH Inc. 4054 Monorail and belt conveyor systems; material-handling control systems; and cart dumpers.

❏ European Finishing 4543 Equipment Tensioning finishers.

❏ Exchange Master Lockers 2004 (EML) - a Division of Lyon Workspace Products Storage systems and workspace products, including garment lockers, cabinets and shelving.

❏ Extra Packaging 4602 Laundry bags, including water-soluble bags.

❏ EzProducts 3009 International Inc. Systems for garment labeling, heatsealing, decorating and mending.

and specialty items.

❏ Fawn Vendors 4705 Vending machines.

❏ Felins USA Inc. 2303 Tying, banding and bundling machines and systems.

❏ Felrap World Inc. 4962 Laundry wrapping equipment and supplies.

❏ FH Bonn 2854 Laundry and dry cleaning press pads and covers.

❏ Fibertech Inc. 5110 Laundry trucks and carts.

❏ Fimas SRL 3463 Steam cabinets; vacuum, blowing and steam ironing tables; spotting tables; and pressing machines.

❏ Firbimatic 4555 Dry cleaning equipment.

❏ Firestone Financial 1800 Equipment financing and leasing.

❏ First Film Extruding 4743 Dry cleaning garment bags and film.

❏ Fabricare 1953 Management Systems Point-of-sale computer systems for dry cleaners.

❏ Fabritec 4921 International Dry cleaning, wet cleaning, spotting, restoration and shirt laundry products.

❏ Fagor Industrial/ 2320 DOMUS Laundry Washer-extractors, wet cleaning products, hydro-extractors, dryers and flatwork ironers.

❏ Fanafel (Metso Group) 3063 Textiles for flatwork ironers, feeders and folders, including feed ribbons, padding and belts.

❏ Faultless Starch Co. 4831 Laundry chemicals, starches, sizings

F❏ First Preference 1852 Products Commercial laundry products and single-use laundry products.

❏ Flexco 4815 Conveyor belt equipment and supplies.

❏ FLM — Fairfield 4904 Laundry Machinery

Monorail systems, soil-sort systems, lint collection systems, pneumatic conveying systems, automatic loading hoppers, chutes and folding tables.

❏ F-MATIC Inc. 5046 Odor-control and restroom hygiene products.

❏ FoldiMate Inc. 5255 Garment and towel folders.

❏ Ford Commercial Truck 4843 Delivery vehicles.

18 AMERICAN COIN-OP MAY 2013 www.americancoinop.com
EXHIBITORS 2013

Quality. Durability. Affordability.

All of the Above.

You don’t have to choose when you choose a Milnor. Since 1959, Milnor has built rugged, industrial coin machines – the workhorses of any store. And now, Milnor’s MCR series washers offer Milnor quality in a cabinet style. Four sizes (20-60 lb. capacities) offer the speed and reliability you have come to expect from Milnor. Seven wash formulas include our ultraefficient GreenTurn FormulasTM that save water and maximize clean. Programmable vend prices, a single-motor inverter drive and easy-to-use controls help busy stores maximize profits and minimize maintenance. You can have it all, from Milnor.

To find out more about Milnor or about financing with Milnor Capital, visit www.milnorcoin.com, call 800-469-8780 or email milnorinfo@milnor.com.

www.milnorcoin.com

Fixed Rate Financing Available
RATES AS LOW AS 5.5% Industrial Finance Solutions
/ pellerinmilnor
For information on financing, contact Milnor Capital at 877-800-0806 x190 or visit www.milnorcapital.com.

Forenta L.P. 3755 Dry cleaning and laundry finishing and pressing equipment.

❏ Foster-Stephens Inc. 4830 Wedding gown and garment preservation systems.

❏ FRSTeam 4402 License program for restoration of wardrobe and textile items damaged by smoke, fire, water and other insured losses.

❏ Fulton Boiler Works Inc. 4825 Boilers and related equipment/systems.

and other equipment.

❏ Genesis Engineering 4965 & Redevelopment, Inc. Environmental and engineering consulting services.

❏ Golden Star Inc. 2001 Mops and microfiber cleaning products.

❏ GreenEarth Cleaning 4713 Patented liquid silicone-based dry cleaning solvents.

❏ Greenwald Industries 4062 Coin/card acceptors, metering and security products for self-service laundries.

Advanced detergents and specialty chemicals for the commercial laundry industry.

H❏ Haining Yikang 2232 Textile Co. Ltd. Reusable underpads, adult bibs and other healthcare textiles.

❏ Halo Innovations 5015 Wearable blankets and sleepwear for infants.

❏ G. Stahl 3566 Waescherimaschinenbau Washers, drying tumblers, flatwork ironers, folders, hydro-extractors,

G❏ G.S. Mfg. 4403 Material-handling systems including baskets, bins, carts and racks.

❏ Gurtler Industries Inc. 2210

❏ Hamilton 2532 Engineering Inc. Commercial and light industrial water-heating systems and boilers.

❏ Hanger Holder 2962 Plastic holders to hold and carry hangered items.

20 AMERICAN COIN-OP MAY 2013 www.americancoinop.com
EXHIBITORS 2013
Thousands of other owners already have. It’s simple... In a hurry to save money on your coin laundry insurance? © 2011 Wells Fargo Insurance Services USA, Inc. All rights reserved. Wells Fargo Insurance Services Coin Laundry Insurance Program Jodie Millino Steve Brodie Ext. 8132 Ext. 8053 0812aco_Wells Fargo 7/17/12 3:46 PM Page 1 1-916-589-8132 aco_Wells Fargo1.indd 1 2/14/13 12:26 PM

EXHIBITORS 2013

❏ Hans-Joachim 4925 Schneider GmbH Industrial ironing and finishing equipment and supplies.

❏ Harbor Linen - 1663 A Division of Bed, Bath & Beyond Institutional linens, case goods and apparel for the hospitality, healthcare, cruise line and foodservice industries.

❏ Harris Pillow Supply Inc. 4744 Pillows and pillow-cleaning systems.

❏ Healthcare Laundry 2162 Accreditation Council Non-profit organization formed to inspect and accredit laundries processing healthcare textiles for hospitals, nursing homes and other healthcare facilities.

❏ High Mark 2430 Manufacturing Inc. Coin-laundry bulkheads, drain troughs and furniture.

❏ H-M Company 3106 Drain troughs, lint interceptors and related products.

❏ HMC Solutions LLC 1921 Automated order-assembly system and 24/7 kiosk system for garment care.

❏ Hoffman Mint 1854 Laundry tokens.

❏ Hoffman/ 4632 New Yorker Inc.

Dry cleaning presses, shirt-finishing equipment, laundry presses, industrial laundry machines and specialty presses.

❏ Hong Kong Wells Ltd. 5030 Wire hangers for dry cleaners and uniform rental services.

❏ Hunt Textiles 5050

Bar mops, kitchen/terry/shop towels, napkins, tablecloths, aprons, wet mops, dust mops, paper products, laundry bags and microfiber products.

❏ Hurst Boiler 4805 Boilers and related systems.

❏ I.C.E. Inc. 5261, 1606 Electronic message centers.

❏ IDX Inc. 1865 Electronic controls for payment, display and timing systems.

❏ IES (Integrated 4071 Environmental Solutions) Cleaning and cooling fans for laundries and dry cleaning plants.

❏ Imesa SPA 4859 Wet cleaning systems, washers, dryers and ironers.

❏ Imonex Services Inc. 2863 Coin acceptors.

❏ Integrys Energy 2063 Services Inc. Energy supply, risk management and energy information management services.

❏ IPS Group 2057 Parking meter systems.

❏ Irving Weber 5021 Associates (IWA) Insurance services for dry cleaners and Laundromats.

❏ Italclean/Maestrelli 3563 Perchloroethylene and hydrocarbon dry cleaning machines.

❏ ITD Trailers 5226 Custom linen trailers.

❏ Itsumi USA Inc. 3663 Shirt finishers, laundry presses and rotary dryers.

J

❏ Jensen USA Inc. 4043 Washing equipment, finishing systems, material-handling systems, and system software and process technology.

❏ JiangSu Sea-Lion 1709 Machinery Group Corp. Washer-extractors, dryers, ironers, and dry cleaning,

folding and finishing equipment.

I❏ J.P. Equipment Inc. 4163 Used industrial laundry equipment.

❏ Kannegiesser USA 4021,4420

KContinuous-batch washers, extraction presses, material-handling systems, shuttles, conveyors, dryers, washerextractors, linen separators, feeders, ironers, folders and garment finishers.

❏ Kemco Systems Inc. 4901 Water heaters, heat reclaimers, water recovery/reuse systems and water treatment systems.

❏ KeyColour Inc. 2467 Industrial laundry dye products.

❏ Kleen-Rite Inc. 4666 Solvent filtration purification systems for dry cleaning.

❏ Kleen-Tex Industries Inc. 2002 Washable track-control mats.

❏ Kreussler Inc. 2963 Laundry, dry cleaning and wet cleaning chemicals and detergents.

❏ K-Tex LLC 1625 Flame-retardant fabrics and linens.

L❏ Lac-Mac Limited 1924 Reusable surgical gowns and drapes, and other healthcare apparel.

LAPCO Safety 5004 Flame-resistant clothing.

Lattner Boiler Co. 1900 High- and low-pressure steam and hot-water boilers; gas boilers; electric boilers; condensate return systems; and blowdown separators.

Laundry Logic LLC 4870 Computer software and systems for textile rental.

Laundry Parts Market 1759 Online source for commercial and residential laundry parts.

22 AMERICAN COIN-OP MAY 2013 www.americancoinop.com
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Laundry

EXHIBITORS

Laundrylux 3103

Electrolux and Wascomat brand commercial laundry and wet cleaning equipment for the vended and OPL markets.

❏ Lavatec Inc. 3255

Continuous-batch washers, washer-extractors, dryers, ironers, folders and material-handling equipment.

Lavatec Laundry 3221 Technology Inc.

Continuous-batch washers, washer-extractors, dryers, flatwork feeders, ironers, folders, stackers, material-handling equipment and mat-processing equipment.

LCT Laundry 5025

Computer Technics BV Conveyor-based systems for distribution, collection and sorting of workwear, scrubs and/or personalized garments.

❏ Leebaw Manufacturing 4612

Material-handling carts, garment carts, shelving units, lift tables and laundry/sling bags.

❏ Leonard Automatics 2909 Tunnel finishing equipment, pressing equipment, conveyor products and production management systems.

LG Electronics 3043

Washers and dryers for on-premise, coin-operated and multi-housing laundries.

❏ Lochinvar LLC 4604

High-efficiency boilers, water heaters, and tanks.

Low Cost Mfg. Co. 2563 Washer and dryer parts.

M&B Hangers 4311

Wire hangers for dry cleaners and textile rental companies.

❏ Madame Paulette 5023

Organization

Bridal gown cleaning and preservation.

❏ Marina Textiles Inc. 5111

❏ Maruso USA Inc. 4711 Plastic hangers, shoulder guards, skirt hangers/clips, and tie holders.

❏ Material Flow Systems 1635 Material-handling systems, including rail systems, conveyors and trolleys.

❏ Material Imports 2059 Textile products for hospitality, industrial, laundry and institutional customers.

❏ Maxi Companies 4413 Export management company specializing in commercial and industrial laundry and dry cleaning equipment.

❏ MAXI-PRESS 2957 Elastomertechnik GmbH Membranes/press cushions for extraction presses.

❏ Mayfield Group 2759 Advertising Bureau Advertising and marketing services for retail fabricare.

❏ Maytag/Whirlpool 3405 Commercial Laundry Commercial washers and dryers for coin, multi-housing and on-premise laundries.

❏ McClure Industries Inc. 1753 Laundry, linen and trash carts; motorized tuggers; cart dumpers; and cart washers.

❏ Medline Industries Inc. 2865 Healthcare garments, linens and towels.

M❏ Memories Gown 1802 Preservation Wedding dress cleaning and preservation services.

❏ Messe Frankfurt Inc. 4710 Trade-fair organizer responsible for Texcare exhibitions.

❏ Metalprogetti 2843 Garment handling and distribution systems.

❏ Mevo Metzler GmbH 5031 Wire hangers, paper products, and plastic film for launderers and dry cleaners.

❏ Micross Automation 4863 Systems Hardware, control systems and counting systems for commercial laundries.

❏ Midwest Specialty 1626 Products

Disposable towel and wiper products.

❏ Midwestern 3136 Industries Inc. Wastewater-screening equipment and replacement screens and parts.

❏ Milliken & Co. 2508 Fabrics for tablecloths, napkins, placemats, aprons and tableskirts.

❏ MIP Inc. 2228 Reusable healthcare textiles.

❏ Miura North America 2266 Boilers and related systems.

❏ Mobile Computing 1732 Corp. Inc. Route-delivery software and systems for the linen and textile rental industry.

❏ MOD (Meese 2901 Orbitron Dunne Co.) Bulk linen and laundry carts.

❏ Monarch Coin 2663 & Security Inc.

Coin/token chutes, money boxes, locks and keys for coin laundry machines.

❏ Moonsoft 4836 International Microfiber products, cleaning towels, and mop pads and materials.

❏ Morgan Olson 3131 Aluminum walk-in vans for the textile rental industry.

Mountville Mills Inc. 5035 Floor mats for uniform and textile rental companies.

26 AMERICAN COIN-OP MAY 2013 www.americancoinop.com
2013

EXHIBITORS 2013

Multimatic 3263

Dry cleaning machinery, specializing in conventional and alternative solvents.

Furnishings for coin laundries, including counters, chairs and folding tables; sign packages; laundry brokerage services.

Naomoto Corp./ 4837 Apparel Machinery & Supply Co.

Irons, self-contained vacuum and upair tables, boilers, and other specialty pressing and finishing equipment.

National Cleaners 4844 Association

N❏ Newhouse Specialty Co. 4370 Specialty products for the laundry, dry cleaning, hospitality and garment manufacturing industries.

❏ Nichols Paper 1758 Products Co.

Garment covers, dress shields and hanger capes.

NIE Insurance 4307

fired water heaters.

❏ Pellerin Milnor 3443 Washer-extractors, automated tunnel washing systems, apparel processing machinery, dryers, material-handling systems, and laundry computer networks.

❏ Penco Products Inc. 1957 Garment dispensers, personal storage lockers and restroom products.

Trade association for professional garment/fabric cleaners and suppliers.

National Combustion 2755 Co. Inc. (NATCO)

Water-heating systems.

Navien America Inc. 5064

Tankless water heaters and combi boilers.

Nettuno A.S.G. Inc. 2259

Foam hanger covers and shoulder guards.

New England 1601

Coin Laundry Commercial laundry equipment and project services.

New Spin Laundry 1804 Products & Services

Insurance services for dry cleaners and coin laundries.

Norchem Corp. 2009

Laundry chemicals; chemical dispensing systems; and system controllers and software.

❏ Norchem Wastewater 2013 Treatment Wastewater treatment and water reuse systems.

❏ NuMat Systems LLC 1762 Launderable track-control, scraper and anti-fatigue mats.

❏ Parker Boiler Co. 4804 Steam boilers and indirect-

❏ Penn Emblem 1801 Emblems, and ID labeling and mending equipment.

Pepin Mfg. Inc. 5219 Lint removers.

❏ Perfect Starch 5062 Starch cookers.

Performance Matters 2462 Consulting services for textile rental service companies.

Permac Machinery/VEIT 4762 Dry cleaning, tensioning and finishing equipment.

❏ Phoenix Scale Co. 3031 Linen-processing and -tracking computer software.

❏ Phoenix Textile Corp. 5011 Textile products and services

www.americancoinop.com MAY 2013 AMERICAN COIN-OP 27
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SPORTS CAR SPEED CONTROL PERFORMANCE TECHNOLOGY american coin op / may2013 live 7.625x2.5
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EXHIBITORS 2013

for nursing homes and hospitals.

❏ PhoneTree 4611 Automated telephone messaging system.

❏ Pinnacle Textile 2156 Uniforms, aprons, table linens and related products.

❏ Planiform (1983) Inc. 1713 Material-handling equipment, including monorails, conveyors and sorting systems.

❏ Plastics Consulting 3055 & Mfg. Co. Non-stick coating for dryer baskets and panels.

❏ Plas-Ties Co. 1821 Twist-tying machinery.

Plexus Industries 1752

Laundry bags: PVC-coated mesh, woven polyethelene, and nylon mesh; biohazard bags.

PolyFive Plastics 2662 Poly garment bags and film.

❏ PONY S.p.A. 4662 Garment finishing systems.

Positek RFID L.P. 2355 RFID-enabled sorting and tracking software and systems for the textile rental industry.

Primus bvba 4955

Washer-extractors, tumble dryers, flatwork ironers and other equipment.

Process Mechanical 4930 Piping & Erection Inc.

Turnkey facility piping services, including rigging, process piping, equipment and dryer duct work installation.

❏ Production Design 5210

Products

Mat handling, storage and transportation equipment and products.

❏ psb intralogistics 2220 GmbH Integrated systems for production

and distribution, including conveyors.

❏ PSP Industrial 4867 Laundry Equipment Turnkey solutions for laundry operations.

❏ PurClean/PurWater 2263 Water treatment equipment and systems.

❏ Qualitex Company 3666

Dry cleaning and garment apparel press pads and covers.

❏ QuickSort 1605 Automated assembly conveyors.

❏ Quietaire Cooling Inc. 3167 Portable evaporative coolers.

❏ R&B Wire Products Inc. 2332

Laundry and utility carts and trucks, wire shelving, hampers, garment racks and other materialhandling products.

❏ R.D. Bussard & Son Inc. 1863 Basket liners, cover caps, cart covers and custom fabric products.

❏ RealStar USA 4527

Dry cleaning machines using perchloroethylene, hydrocarbon, SolvonK4, GreenEarth and other alternative solvents.

❏ Reed Mfg. Co. 1610 Workwear and uniforms.

❏ ReflectiveStripe.com/ 2256 Block Bindings & Interlinings Custom reflective striping for workwear.

❏ Rema Dri-Vac Corp. 4613

Air vacuum units; boiler feed systems, blow-off separators, boiler feed pumps, storage tanks and condensate systems.

❏ Rennco LLC 1903 Laundry bagging and packaging equipment.

❏ Renzacci SPA 4655 Dry cleaning machines, washerextractors, dryers and wet cleaning machines.

❏ Resource Recovery Co. 4857 Water heaters, boiler stack economizers, and wastewater heat recovery systems.

Q❏ Riegel/Mount 2703 Vernon Mills Inc. Table linens, infant bedding products, hospitality sheeting and towels.

❏ Rite-Temp Mfg. Inc. 4167 Industrial water chillers.

❏ R.L. Williams Co. 5114 Restroom products for the uniform, linen rental and dust control industries.

R❏ Roadnet Technologies 1754 Transportation/routing management solutions.

❏ Rotational Molding Inc. 1904 Bulk linen trucks, exchange trucks, poly bushel trucks, extractor trucks and low-boy washroom trucks.

❏ Route Sales Central & 2463 USA Made Laundry Bags by Spector Textile Products Laundry bags and related items; laundry slings; cart covers, cubicle curtains; basket liners; and fender and seat/sofa covers.

❏ Rowe International 2255 Money-changing equipment.

❏ Royal Basket Trucks 1643 Basket trucks, carts, hampers, cart covers and laundry bags/stands.

❏ Royal Blue Textiles 1647 Importer of institutional linens for the textile rental, commercial, healthcare and hospitality laundries.

❏ R.R. Street & Co. Inc. 4943 Dry cleaning process additives, stainremoval agents and filtration products.

❏ Rubbermaid 5163 Restroom hygiene products.

❏ R.W. Martin & Sons Inc. 3307

28 AMERICAN COIN-OP MAY 2013 www.americancoinop.com

EXHIBITORS 2013

Buyers, sellers and remanufacturers of single pieces of laundry equipment, complete processing lines, and entire plants.

Ryco Conveyors Inc. 3162 Design, sales and installation of material-handling systems.

detergents; and cleaning products.

❏ SEKO Dosing 5122 Systems Corp. Chemical dosing equipment.

❏ Service Textiles LLC 5130 Wholesale textiles for distributors, healthcare laundries, hospitals and nursing homes.

System controls and management information solutions for the automation of industrial uniform and textile laundry facilities.

❏ Southwest 4502 Laundry Equipment

❏ Spartan Chemical Co. 4911 Laundry detergents and chemicals.

❏ S M Products 4802

San-Ai Industries Inc. 4910

Laundry/dry cleaning supplies and equipment.

Sankosha USA Inc. 4343

Garment-pressing equipment.

SanMar 1855

Industrial workwear and wholesale imprintable apparel.

Scan Q 4949

Customized computer kiosks and point-of-sale systems for dry cleaners.

Sealed Air Corp. 1608

Packaging equipment and supplies, including poly bags, films, wrapping machinery and related items.

❏ SEITZ, The 4521

Fresher Co. Inc.

Chemical additives for dry cleaners and laundries; powder and liquid

S❏ Setomatic Systems Inc. 2234 Electronic card technology and coin meters.

❏ Shanghai Great 1705

❏ Spindle 2809 Software solutions for tracking laundry productivity and utility usage.

Union Textiles Co. Ltd. Hospitality and healthcare textiles.

❏ Shannon Enterprises - 5001 INSULTECH®

Custom-fit, removable, reusable blanket insulation for machinery and process piping.

❏ Sierra Hygiene Products 4801 Turnkey restroom service programs.

❏ Sigma Garment Films 2764

Garment film and flexible packaging.

Sigmatex-Lanier 2803 Textiles

Wide range of textile products for the linen supply, healthcare and hospitality industries.

❏ Softrol Systems Inc. 2311

MAY 2013 AMERICAN COIN-OP 29
www.americancoinop.com
Computer
dry
❏ Springpress
Spring
cleaners
❏ SRS
Material-handling
❏ Stahls’
BULLDOZER STRENGTH TOuGHNESS RELIABILITY WORKHORSE american coin op / may 2013 live 7.625x2.5 trim 8.125x2.5 bleed 8.375x2.5 (2 of 3) 3848_Huebshch_sportdozer V3a.indd 2 4/12/13 3:38 PM
❏ SPOT Business Systems 1909
software and systems for
cleaning operations management.
2862
padding, waxes and
for ironers.
Conveyors 2904
equipment for the uniform and laundry industry.
Hotronix 2866 Garment marking and tagless label systems utilizing heat presses.
Standard Change-Makers 1609 Inc. Currency change machines.
Standard Textile 3021 Healthcare, hospitality and institutional textiles and apparel, and linen

EXHIBITORS 2013

management services.

Storms Industries 5106

Flatwork ironer textiles and supplies, cleaners and belting; sling bags; cart covers; filtration and dust- control products.

❏ Strapack Inc. 5006 Plastic-strapping machines.

❏ Streamline Solutions 2857

Soiled-linen bags, cart covers, cart liners, hamper stands, laundry wrap, and other types of bags.

Stry-Lenkoff Co. 2762 Stock tags, labels and business forms for the laundry/dry cleaning industry.

❏ Superior Boiler 4746 Works Inc. Boilers and associated equipment for process steam, hot water and waste recovery.

Superior Uniform Group 4811 Uniforms and image apparel.

TTalley Machinery Corp. 2903 Parts, equipment and rebuild services for commercial laundries.

TBR Associates 2906 Business consulting firm focused on commercial laundry and manufacturing industries.

TCF Equipment 4947 Finance Inc. Dry cleaning equipment financing/leasing.

Tecni-Quip 3311

Linen, laundry and housekeeping carts.

Texas Automation 4063 Products Inc.

Heat-sealing machines and accessories.

Textile Care Allied 1942 Trades Association

SPONSOR: Trade association representing manufacturers and distributors of laundry and dry cleaning equipment and supplies.

❏ Textile Rental Services 1733 Association of America SPONSOR: Trade association representing the textile services industry.

❏ Textile Technologies 1724 Computer software systems for the textile rental industry.

❏ The DECC Co. 4745 Abrasion-resistant release coating for dryer panels.

❏ The Green Garmento 4510, 4411 Reusable garment bags.

❏ TheLaundryList.com Inc. 4511 New and used laundry equipment, machines and parts.

❏ Thermal Engineering 3130 of Arizona Inc. Wastewater heat reclaimers, heatrecovery systems, shaker screens, water heaters, storage tanks, pumping systems, ceramic filtration systems and other products.

❏ Thermopatch 4712 Textile and garment identification products and systems.

❏ Tiger Natural Gas 3166 Natural gas supplier; energy conservation services.

❏ Time in a Box 1920 Preservation Co. Bridal, military and christening gown preservation kits.

❏ Tingue, Brown & Co. 2903 Finishing equipment products and dedicated services for commercial laundries.

❏ Tolkar Makina A.S. 4463 Industrial washer-extractors, dryers and folders.

❏ Trevil America Inc. 4263 Tensioning equipment, wet cleaning systems, shirt- finishing equipment and laundry washers, dryers and flatwork ironers.

❏ Tristar Packaging Inc. 4605 Poly film and garment bags.

❏ True Solid 1653

❏ Turn-Key Industrial 4303 Engineering Services Facility planning/design, project management, process improvement and building construction services for resort, medical, hospitality and industrial laundry providers.

❏ 21st Century Dry Cleaners 5126

❏ Union Drycleaning 3555 Products

UDry cleaning equipment for use with perchloroetyhlene, hydrocarbon and alternative solvents.

❏ Unipress Corp. 3243 Shirt-pressing and finishing equipment for dry cleaning, commercial and industrial applications.

❏ UniSec Div. of 4363 New York Machinery Dry cleaning machines.

❏ United Brass Works Inc. 3266 Pressing machine replacement parts, and steam valves, traps and regulator.

❏ United Textile 2000 Distribution Inc.

Dust control products, table linen, bed linen, towels, hangers, aprons and other products.

❏ Unitex 4731 International Inc. Microfiber products, towels, table linen, napery, fender/seat covers, sheets, patient wear and other textile products.

❏ U.N.X. Inc. 2502 Commercial laundry chemical products and dispensing systems for domestic and international markets.

❏ USA Technologies 2165

Cashless payment systems, online laundry monitoring system, self-serve business centers, and energy conversation system for vending machines.

❏ Utilimaster 4721 Walk-in vans, parcel delivery vans and truck bodies.

30 AMERICAN COIN-OP MAY 2013 www.americancoinop.com

EXHIBITORS 2013

UWH Industries 2363

Wire and plastic hangers and related paper products for the uniform rental, dry cleaning, laundry and apparel industries.

❏ WashCard Systems 2754

Cashless payment systems for coin laundries.

❏ Webb & Son Sewing 2362 Machine Sales Inc.

Industrial sewing equipment, parts, workroom supplies and custom clamping for automated machines.

❏ Vend-Rite Mfg. Co. Inc. 2432

VSoap venders, bag venders, snack/ drink venders, coin laundry signs, plastic laundry bags and drop-off bags.

❏ Venus Group 1627

Tablecloths, napkins, aprons, sheets,

❏ WeiserMazars LLP 1862 Accounting and consulting services for textile rental companies.

❏ Weishi Machinery/ 4357 Fuji Star

❏ Williamson-Dickie 1721 Mfg. Co.

Men’s and women’s workwear, including coveralls, jumpsuits, uniforms, aprons and blazers.

❏ Woodbine Products Co. 5067 Hand-care products.

❏ Workrite Uniform 1820 Flame-resistant work apparel.

❏ World Emblem 3033 International Custom embroidered, sublimated and screen-printed emblems.

towels, hospital linens and chef apparel.

VF Imagewear Inc. 4701

Industrial workwear, hospitality garments, corporate apparel and protective apparel; managed uniform programs.

Vintex Inc. 1958

Launderable barrier fabrics. W

❏ Wasatch Co. 1823

Towels, sheets, table linen, aprons, chef apparel, patient wear, bath blankets and other textile products.

❏ Wash Tech 4931

Heavy-duty washers and dryers for industrial laundries and dry cleaners.

THE SPORTDOZER OF LAuNDRY.

The command of a sports car. The power of a bulldozer. The minimized costs and maximized performance of eBoost™ technology and 200 G-Force extraction. Add them up along with the unmatched store management of Galaxy™ Controls, and Huebsch ® efficiency rakes in revenue unlike anything you’ve ever seen. Learn more about Huebsch and an incredibly low 5.50% variable interest rate at Huebsch.com/Sportdozer.

american coin op / may 2013 live 7.625x2.5 trim 8.125x2.5 bleed 8.375x2.5 (3 of 3)

Dryers, washer-extractors, steam equipment, dry cleaning equipment and pressing equipment and supplies.

❏ Western Textile 2562 Healthcare Inc.

Reusable incontinent products, including underpads, diapers, briefs and clothing protectors.

❏ Wesvic Systems 2655

Automated system for tracking productivity of dry cleaning and laundry equipment operators.

❏ WET-TECH, 4740 The Ozone People Ozone equipment.

❏ White Conveyors Inc. 4601

Automated garment-sorting, storage and retrieval systems.

❏ WSI 2421

Chemicals and detergents, including bacteriostats, hand soaps, odor neutralizers and sizing; wastewater treatment.

❏ Xeros Ltd. 4748 Commercial laundry system that utilizes polymer beads.

❏ YAMAMOTO 4621 Japan Inc. Washer-extractors, ironers and folders/stackers.

www.americancoinop.com MAY 2013 AMERICAN COIN-OP 31
X
Y
3848_Huebshch_sportdozer V3a.indd 3 4/12/13 3:38 PM

MOST Get the from Your Clean Show Investment

So much to learn. So many people to see. And so little time. You’ll face that predicament at the Clean Show, especially now that the show is one day shorter than previous events. You are not alone: Confronted with crowded aisles and hectic booths, attendees too often return home with no more than a confused mass of general impressions.

You can do better. Trade shows can be powerful tools for boosting business profits. The secret is to plan for success and spend time wisely.

How to? Read these tips from trade show experts:

SET YOUR GOALS

“Before arriving at the show, make a plan with specific ‘keeper’ ideas,” says Mina Bancroft, a management consultant in Palo Alto, Calif. “Then prioritize them.”

Include specific descriptions of what you want to find, such as:

• New items of merchandise

• Line extensions

• Lower costs in existing lines

• More reliable sources

• Promotional goods

Select the best and list them in order of importance.

Next step: Translate your goals into an ‘A’ list of vendors to see. “Do some research on the show’s website [cleanshow. com] to identify companies and booth numbers,” says Howard Friedman, a trade show consultant in suburban Los Angeles. “That will assure that you see the most important things.”

It’s also smart to draw up a ‘B’ list of goals, suggests Friedman. “While these items may not be ‘mission critical,’ they can help open your eyes to innovations and new ways to approach problems you may have.” Tackle secondary goals

in the remaining time after completing your primary ones.

Bonus tip: Ask yourself “What is the biggest problem I have in my business?” Write it down and take it to the show to get answers from exhibitors.

STRATEGIZE YOUR WALK

It’s tempting to spend the first hours performing a walkthrough. That can be a mistake.

“The last thing you want to do is shop the floor as you shop a flea market, just walking down the aisles and looking at things,” says Peter LoCascio, a Salem, Ore.-based trade show consultant. The clock moves quickly. It’s easy to run out of time before you accomplish

what you need to do, he adds.

Instead, use a show floor map to plot out your walking pattern so you can see the greatest number of vendors in the least time. Schedule a certain amount of time to each vendor on your “A” list.

Bonus tip: Avoid duplication of effort by allocating tasks among other people from your company or organization who are attending the show.

TAKE CHARGE AT BOOTHS

Deal with booth personnel efficiently. Determine early whether they are willing and able to answer your questions. “When you go into a booth, there is no reason for you to

32 AmericAn coin-op MAY 2013 www.americancoinop.com
Photo: © American Trade Magazines LLC/Nathan Frerichs

waste your time,” says Bob Dallmeyer, a Los Angeles consultant. “Prepare some quick questions that pertain to your buying interests. If the booth people can’t answer those questions, then you have to smartly move on.”

Not all booth personnel are alike. “A well constructed booth has people at various levels,” says Bancroft. “One person will be at ‘in-depth’ level; others will be at beginning and intermediate levels.” No in-depth person at the booth? You need to decide if you have sufficient interest to ask for an appointment with the right person.

An alternative is to obtain the name and contact information of a person to call after the show’s over. That can be a prudent step anyhow. “Exhibitors often fail to follow up trade show leads in a timely fashion for a multitude of reasons,” says LoCascio. If you are serious about learning more about a product or service, you may wish to obtain the name and number of the local sales person in your territory.

Bonus tip: Save time by stating, “I need to make a business decision,” as you enter each booth. Then state the nature of the decision and ask how the vendor’s products will help.

SCHEDULE WISELY

Remember that ‘A’ list of vendors? Make sure you see them all by scheduling advance appointments, either before you leave for the show or when you arrive. “There’s nothing wrong with reaching out and saying, ‘I would like to meet with a specialist on Product X,’” says Friedman. “Engaging before the show is completely fine. That will make your time more productive. And the exhibitor will be delighted.”

“If you are already a customer, you will want to talk about innovations, new orders, or things that are upsetting you,” says Dallmeyer. “And if you are considering making a purchase, you will want exclusive time in the booth.”

Bonus tip: Clustering your

appointments by exhibitor location will reduce walking time.

TAKE NOTES EFFICIENTLY

Haphazard note taking can result in a confused mass of papers stashed on a shelf back home or in your office. That means you lose information critical to business success, including the names of key contacts.

Modern gadgets to the rescue! “We are seeing all kinds of new technologies to avoid the traditional business-card exchange,” says Doug Ducate, president of the Dallas-based Center for Exhibition Industry Research. “These include badge-swiping technologies that allow exhibitors to send information efficiently.”

Electronic brochures have, in many cases, replaced paper ones. “At some booths, you can use computers to send yourself information about what you have seen,” says Ducate. “Push a button and the information shows up on your smartphone and sits on your computer back at the office.”

“Old tech,” though, has its place. “Plenty of people still collect business cards and take notes on them,” says Friedman. “These can be great memory joggers to help connect the dots after the show.”

Bonus tip: More attendees are entering information into iPads. Digital notes are efficient for later review, and also for passing along key insights to people who did not attend the show.

POW-WOW AT QUIET TIMES

Sometimes, product information is fairly simple to grasp. Other times, though, you may need to devote critical thinking time to technical details.

“When you go to a trade show, the individual who has paid for a booth is trying to sell you something that may be quite complex,” says Bancroft. “That means you must initiate a way to find out more about that item, and you can’t do that at the typical show floor, which is usually a chaos of noise and confusion.”

n Exploit Social Media While at Clean

“Social media have created a whole new dimension to trade shows,” says Bob Dallmeyer, a Los Angeles-based trade show consultant. “Exhibitors are embracing social media to drive people to their booths. For example, a vendor may invite buyers to say a certain word to get a certain percentage off.”

The social medium of choice seems to be Facebook, followed closely by Twitter. Conversations with buyers are often uploaded to inform other buyers what is happening.

Social media are critical even if a show is not a buying show, adds Dallmeyer. “Exhibitors will disseminate news about their products so everyone knows what is happening.”

Solution? Schedule some “quiet time” to make rational decisions, suggests Bancroft. “Ask the booth sponsor to meet you for breakfast or lunch, where the quiet atmosphere allows you to go through the information you need to compare products.”

Bonus tip: Reduce travel time by scouting out a convenient venue for business talks before you meet exhibitors.

ALLOW FOR SERENDIPITY

Schedule your time, but leave some open space. One of a trade show’s strengths is a potential for ‘serendipity,’ or the discovery of unanticipated knowledge or connections.

“Everyone at the show wants to discover new things and meet new people,” says Friedman. “That can be a productive situation: You may meet someone who does something similar to you but who is not a competitor. It can even happen in a lunch line. So, I encourage you to find the opportunity to say hello to people.”

Bonus tip: After you complete your important work, schedule time to visit less-promising, lower-profile booths.

CHOOSE SEMINARS WISELY

What seminars should you attend? Reaching a decision can be difficult. Every hour you spend at a concurrent session, after all, is an hour off the show floor.

The value of seminars is reflected in their growing pres-

ence. “We have found that 40% of today’s exhibit floor is devoted to concurrent sessions, up from 20% some years ago,” says Ducate. Why’s that? “People are looking to solve technical problems, and they will attend sessions that promise to do that.”

Attend those seminars that deal with topics of immediate concern to your business. Look at each seminar listing and ask: “Will the information in this seminar help me solve a specific problem?”

Bonus tip: Call seminar leaders before the show for more details about a prospective presentation.

SHARE THE WEALTH

Productive trade-show going is a learned skill. Pass along the talent to the next generation. “It’s good for a seniorlevel person to bring along a junior one,” says Friedman.

“The senior person can make introductions and put products in the context of business initiatives. Relationships established at trade shows can be very helpful in the future.”

Sharing such knowledge can lay a foundation for continuing profitability. And it will help foster a habit of efficient tradeshow buying. “Time is money today,” says Dallmeyer. “You need to maximize what you do at every trade show.” n

Phillip M. Perry is a freelance writer based in New York City.

34 AmericAn coin-op MAY 2013 www.americancoinop.com
Conversations with other business people at trade shows like the Clean Show can lead to profitable business insights. So can the modern equivalent of the backyard chat: the social media network.
New Orleans, Louisiana

What to Look for in a Distributor

Qualities to seek when determining which partner is best for you

As an entrepreneur in the laundry business, you’ve either invested, or are planning to invest, a significant amount of capital toward opening a Laundromat. You want a high return on your investment, and the first step toward accomplishing this goal is to select the right distributor partner.

There are specific skills and experiences that a distributor should possess in order for them to qualify as an optimum partner.

LONGEVITY

Make sure that the company has an established history of providing equipment and services to Laundromat owners, and is financially stable. Usually, if a distributor has a long history of experience, it is financially stable and will be there to support you long after your store opens.

It’s important to ask, “How many vended laundries has your company sold or rehabbed within the past five years?” You’ll learn whether the company is more product sales-driven or a full-service shop. You’ll want to choose a distributor with a lot of experience in building new stores and total rehabs rather than one with a focus on one-off machine replacements.

SERVICES

Before entering into a contract with a distributor, make sure you know the full spectrum of services that will be available. Remember, you’re looking for a partnership – someone who can help you not only

36 AmericAn coin-op MAY 2013 www.americancoinop.com coin-op 101

build your Laundromat, but also provide maintenance services and post-sales support.

COMPETITIVE ANALYSIS

Before you build a Laundromat, your distributor should conduct a full analysis of the market where you will be providing services. An experienced company will provide information on demographics, competition, location options and revenue potential.

FINANCING ASSISTANCE

Distributors often have commercial laundry manufacturing partners that provide in-house finance programs. Their financial teams have decades of industry expertise and are dedicated to providing high-quality, laundry-focused financing. They will act as a full-service lender, with progressive programs, resources and services designed to support you as you build your laundry business.

The best in-house financing services control the underwriting process and, in many cases, can provide a decision within 24 hours or less. Some will process applications for loan requests under $100,000 online, offer low rates, waive prepayment penalties for

full or partial prepayment, and require little or no security deposit.

A preferred laundry professional should personally manage your account from the beginning to the end of your loan, and online account management should be available at your convenience.

LAUNDRY DESIGN

A distributor should have access to laundry design services if you require some assistance outside of your architect and general contractor. This service is sometimes provided by the equipment manufacturer, and is available to assist you as you prepare to build out your store with several timesaving design and planning tools.

A laundry design service can bring your vision to life, from the general layout of the space down to the details, including the location of tables, coin changers, service counter and seating. Designers can use anything from a quick sketch or a few rough notes to create a professional and polished preliminary drawing that envisions the future of your laundry facility. Top design services will develop a 3-D rendering to offer a clear, accurate representation.

Designers can create an organized and easy-to-read utility schedule that enables you to see at a glance the requirements needed

coin-op 101 38 AmericAn coin-op MAY 2013 www.americancoinop.com Standard_half_horz.indd 1 4/12/13 2:44 PM

for electrical, drain, gas, exhaust/venting and water, which better allows for pre-planning of equipment installation.

RELIABLE, DURABLE EQUIPMENT

A distributor should offer commercial-quality vended laundry equipment. Make sure you do your due diligence to ensure the equipment offers superior product design and is performancetested, both in the lab and the field.

With advances in technology, there are sophisticated control platforms available that can help increase profitability with multiple cycle modifiers, time-of-day pricing and multi-level pricing.

Equipment should be backed by warranty, such as a 10-year, transferrable extended warranty on certain cabinet hard-mount washer-extractors that cover the frame, outer tube, cylinder, shaft, bearings and seals, and the bearing house.

FACTORY SERVICE

You’ll want to select a distributor that has factory-trained service technicians strategically placed within its territory for the fastest response to a service or maintenance issue. These technicians should

have immediate access to commonly replaced parts on their service vans, and the distributor should have a warehouse stocked with genuine parts to provide immediate replacement service.

POST-SALES SUPPORT

When you have a distributor partner, the relationship doesn’t end once the store is open. Your partner should be there to answer any questions post-sale, as well as provide advice on how to host a successful grand opening, market your services, increase profitability, and pursue expansion opportunities in the future.

Other essential services should include an in-house installation team, owner/operator training, and direct access to an equipment manufacturing representative.

Knowing what to look for in a distributor will help you select the right partner for your business venture. So choose wisely. Do your due diligence, and don’t be afraid to demand excellence. n

Nick Luzecky is the president of KeeWes Equipment Co., Springfield, Mo., and a Speed Queen Commercial distributor. He can be reached at nluzecky@keewes.com or 800-383-9274.

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an outsider’s view

now Hiring: Keep tHose interview Questions Coming

You need to hire a staffer, but how do you go about the process so that you employ a good person who will stay for a bunch of years? To get someone who will do the work, be attentive to customers, and get along with you? It’s not easy, as most of you can probably attest.

How many times has someone looked good on paper and been hired, only to begin coming in late, calling in sick, and not performing up to standard? The individual has to be terminated, and you are back to where you started. This has happened too many times, I’m sure.

As a starter, set up an interview; never hire off the application or from recommendation. You want to meet the person, size him/her up, and get a feel for your relationship. It could be that the individual is perfectly competent and understands the business but rubs you the wrong way (he is a know-it-all or a chronic complainer, for example). That dynamic wouldn’t work out.

Having said that, look over the application and ask questions. Why did you only last a year and a half in your last job? Why did you move from industry to

industry, and never stick in one field? What was the reason for your recent termination? Why didn’t you graduate high school? What exactly did you do in your last job?

On paper, what you would like to see is steadiness, someone who has held a few jobs of some duration. That means the person was steady, stable, and did a good enough job that the boss was satisfied. What you don’t want to see is a candidate with a checkered work history.

Keep the questions coming. What do you expect this job to be like? Do you have any mechanical aptitude? What is your personal life like? What are your obligations to family members? What is your transportation situation? The point of your questions is to get the individual to talk, which then gives you an opportunity to evaluate.

Now, you have to ask yourself some questions: Is this candidate steady enough, and stable enough? Does she need a job or is she only casting about? Is this job right for her, or is it just something she will do for a few months and then move on as soon as she finds something more appropriate?

Can I see this person working for me for a long time? Does she have the kind of personality where I can mold her into a company person, or is there friction already building? Does this candidate have a chip on her shoulder? Is she mentally stable?

Next, ask your candidate a series of prepared questions: What is your best strength? What is your worst weakness? What type of people do you like to work for? What type of people rub you the wrong way? Why is it important to be at work on time? Why should one never call in sick? The purpose of these questions is to pin down the candidate’s work habits.

Now it’s time to explore the hypothetical. If a machine broke down and the customer started to yell at you, how would you handle it? If it was snowing, and you couldn’t get your car shoveled out to drive to work, how would you proceed? What would you do if the boss asked you, at the last minute, to work overtime?

If the boss yelled at you for a mistake you made, and you feel you didn’t deserve it, how would you react? If you weren’t getting along with your shift replacement,

40 AmericAn coin-op MAY 2013 www.americancoinop.com
Photo: ©iStockphoto/Kirby Hamilton Howard Scott

REBUILT MACHINES

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WASCO 184’s 220/1 & 220/3 $2,700

WASCO 125’s 220/1 & 220/3 $2,400

WASCO 124’s 220/1 & 220/3 $1,850

WASCO 74’s 110 v & 220/3 $ 975

WASCO 75’s 110 v & 220/3 $1,200

WASCO 620’s 110V $1,600

PARTS

Our Parts Department has thousands of products on over an acre lot.

If we don’t have what you want, ask us, and we’ll find it for you.

FACILITY DESIGN

From initial site inspections and recommendations to equipment purchase and installation, we are here to help with every aspect of your project.

We can help you with specifications, dimensions, illustrations of commercial and on-premise laundry equipment.

FINANCING

We are able to offer competitive rates and low, affordable monthly payments for financing coin laundry and laundromat facilities.

We have a coin laundry financing solution to meet the needs of new store owners, and veterans alike.

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VIEW

what would you do to change the situation? If you promised a customer his order at a certain time and then see later that it will not be ready when you said it would, what would you do?

The purpose in using these examples is to calibrate how well the candidate thinks on her feet. Can she make sensible decisions quickly? Also, it shows the candidate what’s in store.

Ask the individual if she has any questions, then answer her concerns frankly. If you are dishonest or deceptive, it will come out. For instance, if she asks about opportunity for promotion and you operate just one attended Laundromat, the chance for promotion is not high. You can offer her a stable position, and she must realize that. Otherwise, a year later, she will want to move out of her slot, and there will be nowhere to go. The way you answer might be her opportunity to determine if she wants to work for you or not.

Look the candidate in the eye. See that she makes eye contact. Perhaps you will see something—a desire to work, a need for a break, a yearning for steady work. Or perhaps your stare will get the individual to say something, anything that might help or hurt her case. Once I did this, and the candidate blurted out, “Of

course, I must check with my husband and see if he approves,” which cancelled everything she had said and made me realize that she didn’t really want the job.

Always check one or two references. They could be the candidate’s friends and offer bland platitudes, but they might say something insightful. Once, I got a former employer to admit he fired the candidate because she stole money. That did not go down well in my evaluation. Still, don’t automatically accept everything you hear.

Never decide on the spot; think about the candidate overnight. Review in your mind what she said. Peruse her application. Note the reference comments. Sleep on it. Then go with your gut feeling. Hopefully, you’ll get it right.

There are many ways to hire staffers. Some interviewers talk about themselves and their positions, but I think that forcing the interviewee to discuss herself or himself is a better way to get a sense of who they are and what they can bring to your business. n

Standard_half_horz 2/14/12 4:51 PM Page 1

Howard Scott is a long-time business writer and small-business consultant. He has published four books.

See us at Clean Show • Booth # 1643 42 AmericAn coin-op MAY 2013 www.americancoinop.com
OUTSIDER’S
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advertisers’ index

advertiser Page advertiser Page

AC Power ....................................................................... 38

American Dryer Corp. 15

American Switch 47

Card Concepts

Clean Show

Coin-O-Matic

21

35

43

Dexter Laundry 13

Eastern Funding 11

ESD Inc. ............................................................. 24, 25, BC

FrontecStore.com

Gold Coin Laundry Equipment

23

Great Lakes Commercial Sales 46

HHC Electronic Service 47

Hamilton Engineering

Huebsch ........................................................ FC, 27, 29, 31

Irving Weber IBC

Laundry Concepts 37

LG ................................................................................... 3

Low Cost Manufacturing 39

Maytag Commercial Laundry 7

Monarch Coin & Security ................................................. 9

Mountain Electronics ................................................ 42, 46

NATCO ........................................................................... 44

New York Laundry Equipment 41

NIE Insurance 17

PartsKing ........................................................................ 33

Pellerin Milnor ................................................................ 19

R&B Wire Products 1

Royal Basket Trucks 42

Setomatic Systems IFC

Speed Queen ................................................................. 16A

Super Computer Boards .................................................. 46

Vend-Rite 5

Wells Fargo Insurance Services 20

44 AmericAn coin-op may 2013 www.americancoinop.com
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............................................................. 46
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upcoming events

May

6

Alco Washer Center

Annual Equipment Show Mars, Pa. Info: 724-658-8808

7 Great Lakes Commercial Sales/Maytag

Spring Product Expo & Service Schools Peoria, Ill. Info: 800-236-5599

7 Star Distributing Co. Open House/Service School Nashville, Tenn. Info: 800-897-7570

8

8

Western State Design Dexter Service School Cerritos, Calif. Info: 800-633-7153

Connecticut Laundry Equipment

Open House North Haven, Ct. Info: 203-763-9163

9 Hermes Equipment Co. Open House Bloomington, Ill. Info: 800-851-9939

9 Western State Design Dexter Service School

Fresno, Calif. Info: 800-633-7153

11 Great Lakes Commercial Sales/Maytag

Spring Product Expo & Service Schools Wauwatosa, Wis. Info: 800-236-5599

15 Laundry Concepts Profit Workshop Addison, Ill. Info: 800-845-3903

Visit AmericanCoinOp.com for more calendar listings!

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• Maytag Commercial Laundry Honors Standout Distributor Performances

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ColumniSTS/FeaTureS

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• Store Traffic: Finding a Better Balance

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• Annual Survey: Latest Numbers Reflect...

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From AmericanLaundryNews.com:

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From AmericanDrycleaner.com:

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• Shopping for a Counter Computer

Calendar www.americancoinop.com MAY 2013 AmericAn coin-op 45
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CoIN-op For sAle VENDING MACHINE SALES—Nationwide. In business since 1960. Machines, coin changers, soap venders bulk. Place machines near your business & grow. 100% Financing. Call the rest, then call the best. Phone or Fax 800-211-1066, 800-917-VEND. www.vendingpriceline.com

DIRECT LAUNDRY SYSTEM Queens NY 718-468-1119 / 917-678-2095 NEED PARTS? Call US First!

North Alabama 2 Coin Laundries for Sale. Located in beautiful lake Guntersville and Arab. Both stores are well maintained. Call 205-429-4886. More info and pictures at 4sale4trade.com

DIRECT LAUNDRY SYSTEM

98-47-212 St, Queens NY 718-468-1119 / 917-678-2095

Laundry Equipment Parts Repairs Bearing Job Over 20 Years’ Experience.

Florida www.facebook.com/ greatlakeslaundry

BusINess opportuNItIes LONG-ESTABLISHED coin laundry with drop off and cleaning business, fully staffed, turn key operation in the most livable city in the U.S. TALLAHASSEE FL. Call 850-402-7683 for more information.

W 185 $3000.00 W 125 $1700.00 W 75 $900.00 W 184 $2800.00 W 124 $1600.00 W 74 $800.00 JT0300 $1800.00 JT32DG $1500.00

Lots of Washers, Dryers, Motors, Baskets, Gas Valve, Computers, Doors, Front & Side Panels etc.

Georgia pArts For sAle

$325.00 SAVE $$$$ Check us out online for Specials • Maytag • Whirlpool • Bock • Wascomat • Hamilton Heaters • R&B Carts • American Dryer • Electrolux • ESD • Greenwald • Standard • Vend-Rite • Continental Girbau • Soap & MORE Brookfield, WI 1-800-236-5599 Troy, MI 1-888-492-0181 Wyoming, MI 1-800-821-8846 Dayton, OH 1-888-877-4382 Indianapolis, IN 1-800-577-7103

Washers comes with 2 Years Bearing, 1 Year Limited Parts & 90 Days Service in the NYC and Tri-State Area.

eQuIpMeNt repAIrs

Repair Front Load WASHER Bearings. Call Tony P. 516-805-4193

VICTOR @ 321-946-9890 Buying coin washer/dryer routes in the Southwest region. Call Rod at 800-729-8434 x135

CoIN-op For sAle Looking to seLL some used equipment?

46 AmericAn coin-op MAY 2013 www.americancoinop.com classifieds www.AmericanCoinOp.com CoMputer BoArds Computer Boards s old r epaired Timers and Ignitors Repaired!!! New Touch Pads for S/Q Dryers, S.C. Washers, Dexter Stack s uper Computer Boards 14340 Bolsa Chica Road #I, Westminster, CA 92683 (877) 870-5553 • ( 714) 377-9753 dexter, adC, speed Queen, ipso, Wascomat, unimac, primus & more (Lowest Prices in the U.S.) Hundreds of Computer Boards for Sale!!! >>>>>>> >>>>>>> & eQuIpMeNt WANted
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www.americancoinop.com MAY 2013 AmericAn coin-op 47 DRYER COMPUTERS REBUILT Highest quality rebuilding for over 16 years Speed Queen and Huebsch ONLY $39! (+$9 shipping ea.) Call for other brands One-Year Warranty! Any questions call Ernie at (607) 798-7704 Mastercard and Visa accepted Send your computer to: D&E Dept. 1 1724 Hawleyton Rd. Binghamton, NY 13903 www.dryercomputers.com WASCO GEN 5 DOOR LOCKS & TIMERS REBUILT Door Lock $75 • Gen 5 & 6 Timer $85 Gen 4 Timer $75 • Continental Timer $89 DRYER COMPUTER BOARDS ADC Stack $60 • Single $45 Huebsch SQ Board $45 Huebsch Old Style Board $55 Stack Dexter/Continental $65 Washer Coin Boards $65 Some prices may vary!!!! JECON INC. SUITE 272, 11064 QUEENS BLVD. FOREST HILLS, NY 11375 One-Year Warranty on All Parts Send Core Unit with S&H Fees Call Toll Free: 1-888-532-6677 (888-JECON77) Local: 718-525-3733 • Fax: 212-656-1913 718-525-2266 Visit: JECONINC.COM We Now Accept All Major Credit Cards TIMERS REBUILT — IPSO main & reverse, Milnor, Dexter, Primus, Whirlpool, Speed Queen, Maytag & Continental Girbau, Wascomat Generation 4 and 5. Call for price sheet. Reeco Timer Co., 2860 Kirby Circle, N.E., Suite 14, Palm Bay, FL 32905, 888-952-1889. SERVICES AND SUPPLIES WASHERS and DRYERS COMPUTER BOARD REPAIR ADC 137213 / 137234 $65.00 Igniters call Dexter VFD Inverter (Delta Motor Control) All Models (9375-xxx-xxx) call Stack Dryer $65.00 Coin Accumulator $55.00 Maytag Computers $65.00 23004118 . . . . . . . . . . . . . . . . . . . . . . . . . call W10343020 call 33001129 . . . . . . . . . . . . . . . . . . . . . . $85.00 Motor Control $55.00 Speed Queen / Huebsch Computers $65.00 Motor Control $95.00 IPSO Micro 20 (209/00440/70) $115.00 Volume Discounts. One-Year Warranty. Free Return Shipping. El - Tech, Inc. 26 West St. Colonia, NJ 07067 For Complete Price List Please Call: 732-381-7620 or 908-510-6520 or visit us at www.eltechlab.com Dominic’s TM New TOUCHPADS The Best! For Huebsch and Speed Queen Dryers Super-TuffTM overlay - $9.95 - $14.95 Dura-FlexTM touchpad - $19.95 QuickFixTM Overlay Repair - $3.95 American Switch 43 Pleasant Ave., Suite 3 Johnson City, NY 13790 607-759-1995 M/C & Visa Accepted Contact classified sales to place your ad! • dfeinstein@americantrademagazines.com SERVICES AND SUPPLIES Place your ad ONLINE www.AmericanCoinOp.com www.domstouchpads.com WASHER AND DRYER COMPUTER BOARDS REBUILT Igniters repaired Washers: $70 - & up Dryers: $40 - & up Igniters: $25 - & up Rebuilt Timers - Wascomat, Huebsch, Speed Queen, IPSO, Laundry Center, Maytag Call for exact price which includes free return shipping METRO LAUNDRY TECH CORP. 253 East 204th Street, Bronx, NY 10458 ONE-YEAR WARRANTY ON ALL REPAIRS Please call 718-742-4137 Or 718-733-4313 Or Visit our website at www.metrolc.com e-mail us at metrolc@hotmail.com CARD READERS FIXED HHC ELECTRONIC SERVICE 14844 Las Tunas Drive, Hacienda Hts., CA 91745 626-961-8678 • 800-820-9888 E-mail: hhc168@hotmail.com SERVICES AND SUPPLIES

ADC to Honor top Distributor witH new MArtin slutsky AwArD

As American Dryer Corp. (ADC) markets a new company vision and direction for the future, it is also showing pride in its past by paying tribute to longtime owner Martin Slutsky.

ADC has newly established an award named for Slutsky to honor the top ADC distributor that demonstrates the philosophies upon which the company was built. It will recognize “remarkable achievements, dedication and unmatched success,” ADC says.

Slutsky launched ADC from the ground up in 1965. His most renowned accomplishment was inventing the 30-pound stack dryer to help coin laundries double drying capabilities, increase sales and save space.

The award will be presented to the distributor whose partnership is most admired, and with business practices that exceed customer expectations. The winner will be announced next month during the Clean Show in New Orleans.

“We look for a recipient that holds the same rapport and ingenuity that aligns with our company’s principles and standards,” says President/CEO Joe Bazzinotti.

ForMer owner inDiCteD on CHArges oF steAling nAturAl gAs

The former owner of several Massachusetts Laundromats has been indicted in connection with allegedly tampering with gas meters and stealing natural gas valued at approximately $214,000, Attorney General Martha Coakley’s Office announced.

A statewide grand jury indicted Steven R. Bankert, 56, of North Attleboro, Mass., on charges of larceny over $250 (six counts), willful injury or interference with gas meter or other property (10 counts), and failure to file income tax returns (six counts).

“We allege that this defendant tampered with multiple gas meters at Laundromats he operated,” Coakley says. “He allegedly manipulated the meters in order to bilk utility companies out of hundreds of thousands of dollars.”

Her office began investigating Bankert in August 2011 after Columbia Gas filed a complaint. The company suspected tampering and theft of gas after detecting low and erratic consumption patterns.

The investigation determined that from 2008 to 2012, Bankert, who is a licensed electrician, allegedly tampered with 10 gas meters at six Laundromats he owned in the Massachusetts cities of Attleboro, Brockton, Lawrence and Worcester for the purpose of stealing gas from Columbia Gas valued at approximately $205,000 and from Nstar valued at more than $9,000.

Investigators also allege that Bankert has not filed income tax returns for the years 2006 to 2011.

At press time, his arraignment had not yet been scheduled.

wHirlpool eArns Honors For reputAtion, CorporAte CitizensHip Whirlpool Corp., the parent company of Maytag Commercial Laundry, has been recognized as a 2013 Top 50 Best Corporate Citizen by CR magazine, and one of the world’s Most Reputable

Companies by Forbes magazine and the Reputation Institute.

The company made the 100 Best Corporate Citizens list for the 11th consecutive year and the Most Reputable Companies list for the sixth straight year.

Considered the top corporate responsibility ranking based on publicly available information, CR magazine’s Best Corporate Citizens List ranks Whirlpool at No. 42. The company climbed 27 spots this year, with its highest scores coming in the corporate governance, environment, and climate change categories.

Whirlpool also ranked No. 43 on the Most Reputable Companies list with a score of 70.03 on the Reputation Institute’s RepTrack™ Pulse, the world’s largest study of corporate reputation.

“Whirlpool Corp. has long been known for its unique sense of responsibility in the way it operates,” says Jeff M. Fettig, chairman and CEO. “Being once again recognized by some of the most respected organizations in the world for this commitment speaks to the dedication of our employees and the work they do.”

internet sensAtion DruMMer boy to plAy During CleAn sHow If the exhibits and educational sessions aren’t enough to draw you to New Orleans next month for the Clean Show, how about an Internet sensation?

The show’s management announced that 11-year old Jonathan Carollo, whose drumming performance on a washing machine went viral, will be performing at the June 20-22 event.

First posted to YouTube last September, Carollo’s Whirled Beat video has amassed nearly 1.8 million views and has been featured by The Today Show, Good Morning America, USA Today and The Huffington Post.

The boy routinely drums on objects around his family’s Washington state home and decided that the top loader, with its large steel drum, was the perfect-sounding instrument when he grew bored playing his drum kit.

“We are extremely delighted to have such a talented person play at the show … especially when it’s on an appliance that most of our exhibitors and attendees work with on a daily basis,” says John Riddle, president of Riddle & Associates, the Clean Show’s management company. “It certainly will give them a new way to look at their washing machines.”

eiA projeCts gAs priCes to FAll During suMMer Driving seAson Drivers can expect to see regular gasoline retail prices averaging $3.63 per gallon during the summer driving season, according to projections released in the U.S. Energy Information Administration’s (EIA) April Short-Term Energy Outlook

The projected monthly average price of regular retail gasoline will continue to fall through the April-September driving season, topping off at $3.69 per gallon in May to $3.57 per gallon in September. The EIA also expects this projection to be reflected on upcoming yearly averages: $3.56 per gallon in 2013, $3.39 per gallon in 2014.

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48 AmericAn coin-op MAy 2013 www.americancoinop.com
newsmakers
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