American Laundry News - November 2013

AmeriPride to open national distribution center in Memphis

MINNEAPOLIS, Minn.

— AmeriPride Services will soon establish a new National Distribution Center in Memphis, Tenn.

The location will support all U.S. operations and be responsible for distribution and apparel support functions previously handled in San Bernardino, Calif., and Watkinsville, Ga., including embroidery, processing, sewing and heat sealing.

“The central location of our new Distribution Center in Memphis will allow us to improve our operations and maximize efficiencies,” says Wiz Wyatt, vice president of supply chain. “Memphis is the distribution capital of the world and the home of many major shipping hubs, which will give us more choices and help us reduce shipping costs. Most importantly, the move will allow us to continue to provide the best possible service to our customers.”

The distribution center will support AmeriPride’s 29 production facilities and 56 service centers across the United States. AmeriPride expects to have 18 employees trained and on board there by April 2014.

The company plans to transport equipment and machinery to the new location in late December and begin transferring workload there in January. John Dyer, director of distribution, says AmeriPride has planned a “‘seamless’ and orderly transition to Memphis and the company’s existing apparel customers will notice no service disruptions. ALN

What’s hot in today’s uniforms?

Uniform companies strive to provide end-users with high-performance, good-looking options

BY MIKE SCHWANZ

CHICAGO — Those companies selling or renting uniforms will be offering their customers a bit more variety in 2014. As in previous years, customers will want performance, with products that look good, last longer, and are offered at a good price.

But after talking to several experts in the industry on this topic, they all mentioned that customers also want more choices in uniforms, so that uniform-wearers can have more say in what they wear.

Fashion Trends Important to Some Segments

Keeping up with the latest fashion trends is a priority for some segments of the industry, while not as important for others. For example, Cintas devotes a lot of resources to monitoring the latest trends.

“It influences us 100 percent,” says Kristin Sharp, director of design and merchandising for the company. Sharp is based in the uniform company’s Chicago office. “Many of our customers are two or three years behind the times. Employees want to be up to date. Today, lapels are narrower, suiting slimmer. Polyester blends are made to hold their look for an eight-hour day. Comfort, of course, is big.

“I have 10 designers who go to fashion shows. We want people to be excited about their uniforms.”

According to Barb Herman, laundry apparel services division manager for SanMar, based in Issaquah, Wash., her company tries to remain current, but does not make huge changes every year.

“Our best-selling categories are T-shirts and polo shirts, which tend to change little from year to year,” she says. “The core polo colors

Council to develop evidence-based reusables guidelines

RICHMOND, Ky. — The Practice Guidance Council (PGC), an organization that will develop evidence-based guidelines for the reusable textile care industry, was formed recently by the Association for Linen Management (ALM).

“Standards and guidelines have been developed for most areas in healthcare. The textile industry needs to formalize guidelines specific to our practice,” the association says in a press release.

“Typically, healthcare research is academic, laboratory-based, and, previously, with little or no contribution from the laundry industry.

“The PGC will serve as an independent group to review laundry research as part of guidelines development.”

The guidelines developed through its process will be datadriven and fact-based, ALM says. “Quality research independent of manufacturers will be utilized, and the PGC plans to take advantage of grant opportunities to fund research when applicable data is not available.”

A recent study, Microbial Contamination of Hospital Reusable Cleaning Towels, is an example of the confusion over industry practice, ALM claims.

Infection control preventionists appear to be pushing for elimination of the products, but textile managers who reviewed the study realized components related to the laundry process were not disclosed in the study despite the summary

statement indicating otherwise.

“ALM is clearly positioned with the knowledge, experience and commitment to provide the leadership structure for developing these evidence-based guidelines,” the association says. “We will not do this in a vacuum, and are including industry and academic experts to develop and review evidence-based research related to all components of textile care. A core group of nine individuals have laid the foundation for this venture.”

Council members include Chairman Cindy Molko, CLLM, RLLD, director of linen and central sterile services, Mayo Clinic; Nancy Bjerke, RN, consultant, Infection Control Associates; Carol Stamas, RN, CLLM, clinical

consultant, Encompass Textiles; Wilma Johnston, RLLD, customer service manager, Maple Springs Laundry Services; Don Misiewicz, director, environmental services, Conway (S.C.) Medical Center; Graham Skinner, RLLD, general manager, Mission Hospital Linen Services; Sarah James, RLLD, product development director, IPA Inc.; Tom Scheidel, CEO, Scheidel & Associates; and Gregg Crandall, HHA Services. Linda Fairbanks, ALM executive director, provides staff support.

The format for development of guidelines will offer opportunities for individuals in the industry to participate, as well as provide formal opportunities for public comment.

Texcare Asia Preview Shanghai textile fair to highlight evolution of China’s laundry industry.

Chemical Safety

“Which pose the greatest hazard, and how should they be stored?”

“Folks don’t want to look like they are auto mechanics,” says SanMar’s Barb Herman. “They want to be relevant, and want to be able to go out for a drink after work and not be selfconscious.” (Photo: SanMar)

CHICAGO — Laundry managers remain attuned to customer feedback, as 65.6% say they follow up “immediately” with a customer after a service complaint is received, according to results from October’s American Laundry News Your Views survey.

Over a quarter of operators follow up with a customer complaint “within 24 hours” (28.9%), while a small percentage reply “within a week” (4.4%) or “within a month” (1.1%).

Among the laundry list of customer complaints, the most common service complaint that operators receive concerns the “condition of laundered goods” (30.0%).

Some operators say that a “missed or late delivery” (18.9%) is most often the cause, while 15.6% say it’s that “contents of order (type or number of items) are incorrect.” Roughly 14% say it’s a “failure to deliver or package goods according to customer’s wishes.” Small percentages point to a “reaction to increased cost of service” (5.6%), “incorrect charges or billing” (1.1%) or “staff conduct” (1.1%).

Roughly 13% of operators attributed “other” causes for complaints, such as “missing items” or misunderstanding of service requests.

Measuring customer/end-user satisfaction remains a top priority for many operators, as 82.2% say they have a system in place to do that. Only 16.7% say they do not have a system established, while 1.1% say they are “not sure.”

Likewise, 78.9% say they record and track service complaints in some way, while 18.9% say they do not. A small percentage are unsure (2.2%).

Overall, many operators are confident in their facility’s customer service, with more than half saying their level of customer service is “above average” (51.6%), while 36.3% feel that it is “excellent.”

Regarding the “most ridiculous” service complaint they’ve ever received, some operators say that customers often want personal clothing washed, or that customers become confused with their own linen inventory.

“As a [customer-owned goods] laundry, we return clean what we pick up soiled within 24 hours,” says one operator. “I received a call from a customer that we were returning too many bath blankets and [that] they didn’t have room to store them. They wanted to know if we would just send them to another customer who could use them.”

Other operators report even stranger complaints, with one saying that a “customer was looking for a missing body part.”

Another operator says, “A customer wanted a California king sheet folded the size of a piece of paper. We had to bring him in and show him how the machine worked and explain no one would be able to meet that criteria.”

While the Your Views survey presents a snapshot of readers’ viewpoints at a particular moment, it should not be considered scientific. Subscribers to American Laundry News e-mails are invited to take the industry survey anonymously online each month. ALN

Mission Linen lands contract with Antelope Valley Hospital

SANTA BARBARA, Calif. — Mission Linen Supply reports that it has been awarded a contract by Antelope Valley (Calif.) Hospital. Under the agreement, Mission will provide patient linens, staff uniforms, floor care, surgical scrubs and much more to the hospital, the outpatient surgery facility and the Women’s Infant Pavilion (WIP).

Antelope Valley Hospital is an acute care facility that provides topquality healthcare and services to its community. The 420-bed hospital is a nonprofit organization.

“At Antelope Valley Hospital, our goal — and the key to our success — is the provision of excellent healthcare to our patients and the community. In selecting our uniform and linen partner, we looked for an organization that could help us accomplish this, and we believe Mission is a great fit,” says Ruben Villanueva, director of environmental services/ linen transport, Antelope Valley Hospital.

“Our wide range of products and services, inventory management capabilities and multiple operating locations will enable us to deliver the best possible service to the hospital and clinics,” says John Ross, president/CEO of Mission Linen Supply.

Mission will service the account primarily from its Lancaster, Calif., location.

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Changing times in Asia

ith China’s laundry industry having oversaturated the market with district-based operations, it’s now evolving into a central-plant business model so that costs can be controlled.

Coupled with challenges brought on by stricter water and energy-efficiency measures, China’s progressive industrial laundry operators are looking to invest in the latest machines that can utilize alternative energy as well as reduce wastewater.

Those who attend Texcare Asia in Shanghai this month can expect to see booths filled with the types of machines that the local

From The Director’s Chair BRUCE BEggS

market is desperately seeking: tunnel washers, finishers, spreaders/feeders, chest-type flatwork ironers, dosing systems, RFID-

equipped systems, and more. Non-steam laundry systems and ozone washing systems are also growing in demand, according to Messe Frankfurt, the show’s organizer.

That’s led exhibitors from around the world to book bigger booths in anticipation of reaching a developing market clamoring for their goods. I can’t make it to Shanghai this year, but I expect to hear plenty of positive post-show reports.

Doing business in China has its own set of challenges, but the potential rewards, especially at this time, seem vast. ALN

Crown Uniform & Linen Service breaks ground for new facility

BROCKTON, Mass. — Crown Uniform & Linen Service hosted a groundbreaking ceremony in late October for its new textile laundering and distribution facility at 309 Battles St., Brockton.

Over the last 11 months, Crown has invested considerable resources into the cleanup of the site, spending more than $1.5 million to handle and dispose of asbestos materials, which were transported to a disposal facility in Ohio, the company reports.

The new 94,000-square-foot facility will house a laundry and administrative office space on 20 acres of land, and will feature many new energy-efficient tech-

nologies that promote sustainable business practices, Crown says. New equipment is being chosen not only for its efficiency, but for its ability to minimize impact on the environment.

For example, new CleaverBrooks boilers will run on natural gas, are the lowest-NOx emitting boilers available, and feature specialized controls that ensure the highest level of burning efficiency, Crown says. A Norchem Ceramic Filtration System is fully automated, chemical-free, and specifically engineered for laundry wastewater treatment and energy recovery.

Crown will be merging two existing facilities, and plans to keep the

existing workforce in place while filling any additional positions from Brockton. When fully operational, the plant will employ at least 100 people. As the company grows, more employment opportunities will become available.

Speakers during the groundbreaking ceremony included Brockton Mayor Linda Balzotti, Brockton Ward 7 City Councilor Chris MacMillan, Massachusetts State Rep. Michael Brady, Massachusetts State Rep. Claire Cronin, Executive Director of Mass Office Business Development Michael Hunter, and Brockton Chamber of Commerce President Christopher Cooney. ALN

Celebrate your successes as often as you can

Ihave given up watching the news. It only depresses me, because nothing ever seems to improve. We have a postal service that is going broke, a Social Security system that will run out of money, a government that spends more than it takes in. Members of Congress are unwilling or unable to put on their big-boy pants and work toward a solution that is best for the country. If this were a laundry, it would quickly be out of business.

As laundry managers, we face problems on a continual basis. We face pressure from competition in the form of other laundries and from disposables companies. In the healthcare market, we face cost pressures and an uncertain future caused by the Affordable Care Act. Our jobs are getting harder, not easier. It is time to remember a simple Boy Scouts of America principle: Keep It Simple, Make It Fun (KISMIF).

It is our responsibility, as leaders, to clearly define the challenges facing our organizations, and effectively communicate those challenges to every staff member of the facility. This means we need to keep the message as simple as possible so that everyone can understand the challenge and what they can do to help the company succeed.

MY pARENtS kNEW I COULD ONLY RIDE IN thE CAR fOR SO LONg WIthOUt hAVINg thE ABILItY tO gEt OUt AND RUN. thEY pLANNED INtEREStINg StOpS ALONg thE WAY thESE INtERMEDIAtE StOpS hELpED MAkE thE jOURNEY fUN.

As managers, we discuss financial matters with our boss, board members or owners in a language that the average hourly employee probably does not understand. Our communication with our employees needs to be simple, direct and positive. Employees will follow leaders when they understand where they are going, and why they need to get there.

It also is important that we make the journey fun. I can remember taking long car rides with my parents and always asking, “Are we there yet?” I was much happier when I learned to read a road map. I knew where we started and where we were going. I was able to watch the towns go by, and watch our progress toward our ultimate destination.

Like my road map, we need to chart our progress and report back to our employees how we are doing. Simple charts posted in the production area or in the break room can help keep the employees focused on the ultimate goal. Make sure your feedback is relevant and timely and provides the kind of information your employees need. If in doubt about what they need, simply ask them.

My parents knew I could only ride in the car for so long without having the ability to get out and run. They planned interesting stops along the way at parks, museums, play areas or tourist attractions. These intermediate stops helped make the journey fun. We need to celebrate our achievements along the path to improvement. Do not wait until you have reached your goal to have a party. Bakery cookies supplied during an afternoon break can deliver a powerful message about how far we have come. Celebrate as often as you can.

Surveys have shown that the main reason a person stays on a job is because they feel like they belong. They describe the workplace as supportive, fair and an enjoyable place to work.

By celebrating our milestones along the journey to success, we make our companies enjoyable places to work. ALN

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•

Eric Frederick is director of laundry services for Carilion Laundry Service, Roanoke, Va., and a past president and manager of the year of the Association for Linen Management. You can reach him by e-mail at efrederick@carilion.com.

COLUMNIST AT LARGE Eric L. Frederick, RLLD

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Texcare Asia: showtime in shanghai

SHANGHAI, China — Asia’s biennial fair for textile care, Texcare Asia, will present the latest technologies and solutions for the ever-evolving industry on Nov. 19-21 at the Shanghai (China) New International Expo Centre.

Approximately 150 exhibitors (see sidebar for the list as of press time) are expected to utilize more than 11,500 square meters of exhibit space to present the latest in laundry, drycleaning, ironing and dyeing machinery as well as textile management systems. Some 8,000 visitors from China and around the world are expected to attend.

One of the biggest trends to be highlighted during this year’s show is the evolution of China’s laundry and drycleaning industry from district-based locations to central plants, says show organizer Messe Frankfurt (HK).

Like most other markets, operators of dry cleaners and laundries in China have traditionally tailored their businesses to district-based operations that included local drycleaning outlets and commercial laundries. This strategy allowed them to meet the immediate demands of their customers in rapid time. But this business model is quickly going out of fashion in China, as district-based facilities have oversaturated their local markets and the cost of operation has increased dramatically.

In addition, challenges brought upon by stricter energy and water efficiency has made this traditional business model all

but impossible for companies to maintain, Messe Frankfurt says.

To sustain their businesses, laundry operators and drycleaning outlets are looking into developing central plants, and this has led to a high level of capital investment into the latest machines that can utilize alternative energy, such as oil or gas instead of coal, as well as reduce wastewater.

State-of-the-art machines that are growing in demand in Asia include tunnel washers, finishers, spreaders/feeders, chest-type flatwork ironers, dosing systems, RFIDequipped systems, and much more. Ozone washing systems have also become more in demand, as have non-steam laundry systems.

“Both international and domestic brands are starting to see not only the rise in demand for textile care products in China but also the quality of professional buyers who attend this show,” says Jason Cao, senior general manager of Messe Frankfurt (HK), of the rising demand for booth space. “Domestic exhibitors understand that buyers are looking for their quality and cost-effective products. In fact, some of our returning exhibitors have made stronger commitments to the show with bigger booths. This shows that the business and the overall market in China and Asia for local textile care suppliers are considerably increasing year after year.”

Equal Enthusiasm

Some of the industry’s most well-respected brands and associations will participate

exhibiTor LisTings

ABC ABS Laundry Business Solutions • All Japan Laundry & Drycleaning Association • Alliance Laundry Systems • American Dryer Corp. • Beijing Fornet Laundry Service Co. • Beijing Jingbaorun Paper Trade Center • Beijing JS Laundry Equipment Co. • Beijing Sagacity Technology Co. • BÖWE Textile Cleaning (Shanghai) Co. • BÜFA Reinigungssysteme GmbH & Co. • CasticSMP Machinery Corp. • Chengdu Jiacheng Fine Chemical Engineering Co. • Chengdu Lamoo Science & Technology Co. • China Laundry Products • ClearWater Tech (Guangzhou) Co. • Cliffton (H.K.)

DEF D&S Exports • Dexter Laundry • Diversey Trading (Shanghai) Co. • Delta Pyramax Co. • Erie Environmental Products • Everstrong Commercial Products • Fagor Industrial (Shanghai) Catering Equipment International Distribution • Finove Networks Co. • Firbimatic • Forenta • Foshan Goworld Laundry Equipment Co.

GHI Guangzhou Weiershi Washing Machinery Co. • Hebei Beiteli Detergents Co. • Herbert Kannegiesser GMBH • Hoffman/New Yorker • Hohenstein Textile Consulting (Shanghai) Co. • HRC China • Hydro Systems China • Innoway Ltd.

JKL JENSEN Group • Jiangsu Jiezhong Machinery Manufacturing Co. • Jiangsu Sea-Lion Machinery Group • Jinan Oasis Washing Equipment Co. • Kreussler & Co. GmbH • Kunshan Yingelan Commercial Laundry Equipment Co.

MNO Maxi Companies • MAXI-PRESS Elastomertechnik • Metso Fabrics Portugal • Nanjing H&C Water Treatment Equipment Co. • Nanjing Laundry Trading Co. • Ngai Shing Development

PQR Pony SPA • Primus CE • Primus Laundry Equipment (Guangzhou) • PSG (Shanghai) Co.

ST San-Ai Industries • Sanhe Tongfei Refrigeration Equipment Co. • Sankosha

Manufacturing Co. • SEITZ GmbH • Shandong Penglai Little Duck Wash Equipment Co. • Shanghai AoHao Machinery Manufacturing Co. • Shanghai Barrier Washer Equipment Co. • Shanghai Chuandao Aimei Machinery Equipment Co.

• Shanghai Denwise Laundry Equipment Co. • Shanghai Dingjie Machinery Co. • Shanghai Fute Washing Machinery Co. • Shanghai Gamesail Washing Machine Co. • Shanghai Goldfist Machinery Co. • Shanghai Happiness Industrial Washing Machine Co.

• Shanghai Hongda Pneumatic System Manufacturing Co. • Shanghai Inchun Spinning & Weaving Clothing Equipment Co.

• Shanghai Kaiao Machinery Co. • Shanghai Linfei Machinery Factory • Shanghai Sailstar Machinery (Group) Co. • Shanghai Secaide Eco-Technologies Co. • Shanghai Shenguang Laundry Machinery Group Co.

• Shanghai Via-trade Co. • Shanghai Weishi Laundry Equipment Co. • Shanghai Westyle Technology & Trading • Shanghai Xinghang Washing Equipment Co. • Shanghai Xinrui Enterprise Co. • Shanghai Xuanzhou Industry Co. • Shanghai Yasen Washing Equipment Co. • Shenzhen Top-Cleaning Laundry Equipment Co. • Sidi Mondial • Springpress

• STAHL Laundry Machines • Taizhou

Guoxin (Suxing) Machinery Manufacture Co.

• Technische Textilien Lorrach GmbH & Co.

• Thermopatch • Tolkar Makina Sanayi ve

Ticaret • Tolon Makina Tekstil Gida Sanayi ve

Ticaret • Tongshuai Washing (Suzhou) Co. • Trevil

UVW United Electric Co. • United Machines

• Vega Systems China • Veit GmbH • Wenzhou Lucheng Jiangxin Garment Machinery Co.

XYZ Zhangjiagang Dolphins Washing Manufacturing Co. • Zhangjiagang Jiangsan Shazhou Chemical Machinery Co. • Zhangjiagang Zhengxin Washing Machinery Centre • Zhongshan Vipla Electric Appliance Co. • Zhongshan Weiss Cleaning Supplies Co.

(Visit www.texcare-asia.com for updates)

at Texcare Asia, aiming to address growing issues and demands of Chinese textile care suppliers, Messe Frankfurt says.

Long-term exhibitor Jiangsu Sea-Lion Machinery Group will return this year with more than 300 square meters of space. Kunshan Yingelan Commercial Laundry Equipments has booked more than double the space it used in 2011.

Other returning exhibitors with bigger booth spaces include Alliance Laundry Systems, Castic-SMP, JENSEN Group, Kannegiesser, Primus, Sailstar and Sankosha.

“Our company has been present in Asia for decades, and has a very strong reputation among the region’s textile care professionals,” says Thomas Yin, country manager of JENSEN’s Shanghai regional office. “We’ve seen immense growth in demand for our heavy-duty laundry devices. We return once again to Texcare Asia due to the great success we had at the last edition.”

Castic-SMP cites Texcare Asia’s brand influence and professionalism as contributing factors to its participation. “Texcare Asia is the largest industry event in the region, and the most important show in China,” says Sales Director Johnson Fok. “The fair has a history of introducing the latest techniques and strategies to industry professionals. Our presence at the show has been particularly effective for publicizing our corporate identity, increasing brand recognition and expanding sales channels.”

BOWE Textile Cleaning GmbH has been producing quality textile care products for buyers in Europe and the Americas for more than a halfcentury but is just starting to become recognized in the Chinese market.

“We needed a platform to build exposure for our brand in China, and Texcare Asia seemed to be the best choice for us,” says Frank Ziermann, managing director of BOWE.

“Texcare Asia offers the best platform for laundry equipment suppliers and manufacturers,” says Liao Ming, general manager of Shanghai Shenguang Laundry Machinery Group Co. “The show gathers the latest technology, products and creative concepts in the industry, providing a platform for great business opportunities. We believe the exhibition will be of great benefit to our series of washers and ironing machines.”

For each edition, Texcare Asia manages to gain the support of a

number of industry associations, such as the Laundry Association of Hong Kong.

“As living standards rise in China, the laundry market has grown rapidly,” says Benson Li, the Association’s chairman. “Now, the industry’s development strongly relies on the adoption of advanced solutions such as automation technology. Texcare Asia offers an unparalleled platform in highlighting this technology.”

Away from the show floor, the Texcare Asia Forum will offer informative conferences. On the afternoon of Nov. 19, Business Development and Sustainable Innovation of the Professional Textile Care Industry will present case studies, best practices and sustainable innovation in the professional textile care industry, including an analysis on recent market developments in China and showcase sustainable business models from China and abroad.

An all-day lecture on Nov. 20, Education and Training in Professional Textile Care, will cover current business practices and the future of professional textile care, highlighting innovations in machine technology, detergent systems, ICTs and logistics.

To learn more about Texcare Asia 2013, or to register, visit www.texcare-asia.com or send an e-mail to texcareasia@china. messefrankfurt.com.

ALN

(File photos courtesy Messe Frankfurt)

Outfitting an on-premises laundry room

By BiLL BrOOks

RIPON, Wis. — Laundry equipment is a large but necessary investment for various industries, including hospitality, healthcare and corrections. Choosing the right equipment mix for an onpremises laundry can improve a facility’s operating efficiency, guest satisfaction and its bottom line.

Prior to determining the proper equipment for a pre-existing laundry room, it is vital to measure and analyze the facility’s infrastructure to avoid any unnecessary difficulties. Doorways, hallways, electrical wiring and plumbing may inhibit the use of some larger laundry equipment. Only after closely examining these factors can the right equipment mix be determined.

The Laundry Formula

Several factors go into determining the appropriate equipment mix in an on-premises laundry. While each industry type has a slightly different formula, the most accurate method for determining equipment size and mix is to weigh the soiled linens typically handled by that facility.

accurate measurements for weight of soiled linens. This data is used in various markets to assist with laundry equipment sizing.

Studies are continually done by manufacturers that work intimately with the industries being served to determine average laundry usage. A select service hotel

can have as much as 30 pounds of laundry in every room. However, new housekeeping policies, including not changing the linens of extended-stay guests daily, and only laundering towels on the floor, are now considered to better provide real-world laundry equipment sizing.

The “pounds of laundry per

room” is largely determined by the service level of the hotel, ranging from an economy motel to a resort. An economy motel accumulates less laundry because it only has to wash bed linens and towels, whereas a resort must process linens from a variety of amenities offered to guests, including food service, meeting rooms/ban-

quet halls, health clubs and hotel rooms. Additional pounds of laundry also will be added for special bedding, or for hotels using extra pillows, duvets and triple sheeting.

In contrast to a hotel, which calculates linen weight by service level, a correctional facility’s total

When installing new washerextractors, there are four general rules of thumb:

1. Small loads of laundry accumulate faster than larger ones.

2. Two smaller washer-extractors are generally better than a single larger machine.

3. Size alike when installing multiple washers. Purchasing same-size washers helps simplify the training process for employees. This same logic holds true when purchasing dryers. To streamline operator use and training, purchase a washer and dryer with the same control system.

4. Work with a local distributor to determine equipment sizing. Local distributors have facts and figures, including

(Photo: ©iStockphoto/rusm)

understanding the role of team leadership

by cArLO cALMA, EditOriAL AssistANt

RICHMOND, Ky. — Delegator, decisionmaker, manager—these are just some of the hats worn by a leader or supervisor of a business.

As such, it can be daunting to undertake the many responsibilities and play the various roles that are required of a person in such a position.

The Association for Linen Management (ALM) recently hosted a webinar, The Role of Team Leaders and Supervisors, featuring Cindy Molko, CLLM, RLLD, and director of linen and central services at the Mayo Clinic.

“What is a supervisor?” asks Molko. “If you look at the real answer, an individual is a leader who uses positive influence toward others to achieve a common goal.”

She adds, “The most important part of being a supervisor is to master leading people.”

The Importance of Clear Communication

“Transmitting information and making one’s self understood is critical to ensuring the success of your department,” says Molko.

She adds that supervisors and leaders need to be able to utilize active listening skills in order to “give and receive information appropriately,” on top of being both a good verbal and written communicator.

“Being able to be understood and have good and thorough language used in both components will help you lead your people effectively,” she says.

Molko also advises leaders to acknowledge other “language variabilities” in the workplace, including acronyms that staff members may not be familiar with, as well as other considerations.

For example, she explains that her organization has hearing-impaired staff members, which she says “creates language barriers” at certain times.

“We need to be sure we’re creating that culture of safety so that the individuals understand that we value them and we’re going to give them the same information that everyone else has,” says Molko.

“We actually provide interpreters in situations where it’s necessary for that information to be effectively communicated,” she adds.

Understanding Others’ Jobs

Another aspect Molko highlighted was the importance for a leader to have an understanding of the tasks and processes that go into the jobs of his/her employees.

“You need to understand how heavy those carts are, or how hot it is when you’re working with an ironer, especially in the summertime,” says Molko. “You need to be able to develop action plans to accomplish goals and be able to set and manage priorities.”

Explaining the company’s expenses and matching staff to workload are other commitments supervisors attend to. Molko advises leaders handling these responsibilities to keep the company’s mission statement and strategic goals in mind, which should provide workers a timeline to accomplish specific goals and actions.

“Your job, then, is to make sure those staff [members] understand what those unit goals are so they can help you meet [the] goals of the organization,” she says.

Performance Metrics and Staff Development

To keep track of how well the company is doing, Molko advises leaders and supervisors to use performance metrics, such as pounds of linen delivered or pounds per operator hour, in the decision-making process.

She also suggests using a quality assurance program, which involves items such as customer service surveys, to develop performance metrics.

With a ruler to measure performance on hand, Molko then advises leaders to use it in gauging staff development.

In addition to providing ongoing education, training and support, Molko says, “Staff also need to have you track their progress, and recognize them when things go right, and also when things maybe don’t go right, and being able to give them that feedback, whether it’s positive or constructive.”

“A constructive feedback is not always something that’s popular, so you need to be sure that your staff understand what the expectations are, so that when you provide them with that feedback, they know where the areas of improvement lie,” adds Molko.

Providing feedback is all part of developing an interpersonal relationship with staff members, she says.

“By developing your interpersonal relationships, you’ll be better able to help them through those times when maybe they aren’t necessarily performing effectively,” she says. “By doing that in a way which projects empathy, that allows for that relationship to continue in a positive manner.”

She also encourages involving staff in making decisions or in evaluating areas that need improvement. “Not only will you get the best information possible, because they are the individuals who really know the job,

but you also will start to perpetuate the fact that they believe you understand that they can make a difference.”

Fairness and Respect

“Everyone makes mistakes,” says Molko. “How you respond to those issues and how you provide that corrective feedback to individuals will determine how individuals interpret whether you’re a fair leader versus an unfair leader.”

Consistency is key, she says. “Applying consistency in how you interpret policies and apply constructive feedback, plays into … staff interpretation of whether something is fair or not.”

This holds true in holding staff accountable for their actions, according to Molko, who also stresses the importance of leaders communicating with staff members when expectations are not being met.

“Your job is to ensure that the work is done to the best of the ability, and correctly, and then if not, address it,” she says. “If you do that in an empathetic manner, chances are you’ll be successful, the issue will go away, and you’ll still be able to maintain the respect of the individual.”

Also important in managing staff is creating an “environment for satisfaction,” or ensuring that staff know that they are appreciated and taken care of.

“By providing necessary tools and resources, whether it’s gloves and protective personal equipment, or making sure that the carts move freely, your staff understand that you’re committed to making sure that their safety is a priority.”

“[Be] sure to recognize individuals for their success and special events [as it] also helps to create that environment for satisfaction,” she adds.

Planning Reports

In summarizing a company’s goals and accomplishments, Molko highlights the importance of providing and planning company reports, whether monthly, quarterly or annually.

“Understand that there is value in the reports,” she says. “What it does is it summarizes all the accomplishments that you have created for your division. It’s a way to provide [public relations] to the organization about the things that you’ve been successful with. That raises their level of view within the organization.”

Why Take Up Leadership?

Becoming a leader shouldn’t be solely about what it could mean for the leader or supervisor. “If you want to be a supervisor, the real reason that will make you successful is that you want to influence your people to greatness,” she says.

She advises those interested in taking up a leadership position to reach out to their current supervisor or a mentor, and to also take on projects, volunteer opportunities and other forms of training to develop leadership skills.

Because there are many aspects to becoming a good leader, doubts may settle in. Despite this, Molko says, “Accept that you will have doubts [but] believe in yourself because your leaders believe in you. They hired you and are confident that you can do that job.”

Among her other tips on leadership, Molko says, “Don’t forget that you’re a role model. You need to lead by example. Remain poised, even under stress.

“Understand that a leader is one who knows the way, goes the way and shows the way.”

(Image licensed by Ingram Publishing)

linen weight is determined by the number of times per week that all items—including bedding, clothing, miscellaneous items and terry goods—may need to be washed.

Unlike the number of factors that should be considered when purchasing a washer-extractor, determining the number of tumble dryers needed for an onpremises laundry is fairly simple. The one thing to remember is most workflow problems are related to undersized tumbledryer capacity.

To determine the number of tumble dryers, most experts consider the washer-extractor’s G-force extraction speed. The dryer-to-washer capacity ratio for a washer with only 100 G-force

can be beneficial to both a worldwide manager who controls multiple properties, or an on-site laundry operator. Advanced control systems help managers measure all aspects of their laundry; wireless networking enables them to access those measurements as easily as possible.

Some wirelessly networked control systems offer servicerelated audit data that helps to manage equipment costs and ensure equipment longevity. Automatic warning e-mails provide maintenance alerts and system troubleshooting, which help to quickly self-diagnose prob-

lems, thereby helping OPL operators avoid equipment breakdowns and expensive repairs. In addition to reducing downtime, wireless networking allows operators to easily monitor and better manage their laundry staff while away from their laundry facility. Some systems record start, stop and idle time between cycles, and report when a cycle may have been cut short. Labor is the most costly expense of operating a laundry room, and measuring idle time between cycles can help identify areas where simple training can help increase laundry room productivity.

Additionally, start- and stoptime reporting is particularly important in some on-premises laundry settings, such as hospitals, where a specific wash temperature must be met and sustained to effectively sanitize linens.

Finally, a wirelessly networked system allows both on-site and remote managers to view when a machine is out of balance, which indicates poor loading practices that cause wasted labor, unnecessary chemical use and higher utility costs.

Perhaps most impor-

tantly, correctly outfitting an on-premises laundry gives peace of mind to operators and makes their lives easier. When starting this process, consider a distributor backed by a sophisticated and reliable manufacturer that can determine the appropriate equipment mix for any on-premises laundry.

Bill Brooks is national sales manager for on-premises laundry equipment manufacturer UniMac® and can be reached at bill. brooks@alliancels.com, 920-748-4437.

is 2-to-1, or 2 pounds of drying capacity to 1 pound of washing capacity. Alternately, because of the increased water extraction on a 300-plus G-force washerextractor, the ratio is 1.25 pounds of dryer capacity to 1 pound of washer capacity.

While it may be more expensive up front, it pays to invest in a 400 G-force washer-extractor as, over time, a high-speed washer-extractor will decrease drying costs. Ultimately, the goal of every laundry professional is to reach similar cycle times on both the washer and the dryer to produce the most efficient throughput in the laundry.

Wireless Networking

After determining the number of washers and dryers needed to outfit the on-premises laundry, the next step is to determine whether or not to install wireless networking, which allows a manager to access and control his or her laundry equipment worldwide from any Internetconnected computer.

Wireless networking features

Brooks

(Photo: ©iStockphoto/slobo)

Saving money through water evaporation credits

By cARLO cALMA, EditORiAL AssistANt

ALEXANDRIA, Va. — As the costs of owning and operating a business become more expensive, many owners are left to pinch pennies in certain areas of operation.

For industrial laundry operators, utilities continue to be one area that drains revenue, particularly water and sewer expenses. But, there are ways to mitigate costs, such as obtaining water evaporation credits.

Bill Mann, director of industry affairs for the Textile Rental Services Association (TRSA), and Jessica Skerritt, TRSA manager of environmental affairs and counsel, recently hosted a webinar, Saving Money: Water Evaporation Credits/ Dealing With Your POTW, which detailed ways in which operators can apply for credits that could lower their water and sewer expenses.

Because statutes and processes in obtaining an evaporation credit may vary, Skerritt advised operators to first consult with their legal counsel, or the TRSA, before following through with the process.

The True Cost of Water

Mann cited TRSA’s Textile Industry Performance Report, which, tabulated by an independent party, details the general financials of a TRSA member.

Mann says that the annual revenue of a typical laundry operation is about $8.5 million.

required by federal law to develop and enforce limits to pollutants in the sewer system,” she says, adding that services include the removal of wastewater from the source to a discharge point; solids removal; and removal of organic biodegradable materials from the wastewater stream.

“In many cases, POTWs are operated as a public utility, where costs are recovered from users according to some sort of use,” she says. “Primarily, the fees generated … go to operating and maintaining the facilities and sewers in their localities.”

What distinguishes sewer usage from other utilities, Skerritt says, is that it generally involves a formula rather than actual use.

“Any sort of evaporation credit, or any water that is basically discharged from evaporation … through the sewer system is not taken into account because it’s not built into the formula. This evaporation loss is where the credit from the POTW can occur.”

Gauging Water Usage

One tool that operators can utilize to gauge water loss is an effluent water meter, according to Mann and Skerritt.

However, such a tool can be costly to install and maintain, ranging from hundreds to thousands of dollars, says Skerritt, who also advises operators to get in touch with their POTW regarding the installation of such a meter prior to presenting them with their plant’s water loss.

“Their water and sewer costs are about 1.5% of revenue, which would be $127,500,” says Mann.

“If they could get some kind of an evaporation credit on that water and sewer bill, [they would] save an average of 11% [or a] savings of $14,000.”

Defining POTWs and Evaporation Credits

Before outlining the process of applying for water evaporation credits, Skerritt first defined how POTWs—publicly owned treatment works—function.

“A POTW is a treatment plant

“Before you install and look at doing any sort of effluent meter discharge readings, make sure that you already discussed with your POTW what you plan on doing, making sure that the POTW will accept the effluent meter reading,” says Skerritt. “It should be something that you come into agreement with your POTW about, not just something that you install and let your POTW know that these are the readings that you have.”

She adds that some POTWs may require operators to use an effluent meter that’s area-specific, or one that the POTW’s tools are able to read.

“One of the short ways to do that

is to weigh a load of clothes that came out of your tunnel washer or washer-extractor before going into the dryer, and then dry that load down to dry and cool and then weigh it again,” says Mann. “The difference in poundage is going to be the water that evaporated, then you just divide that by eight (because it’s roughly 8 pounds per gallon of water) and that will give you the gallon of water. And then you could compare that to how many loads you do per volume of water.”

Steps to Request

The first step in requesting an evaporation credit, according to Skerritt, is to make a general inquiry to a local POTW to see if it’s something the authority would be

willing to do.

In getting support, Skerritt explains that TRSA offers a form online where operators can provide the contact information of their POTW. From there, TRSA can write a letter on the operator’s behalf requesting the credit.

“That letter will identify you, the number of employees you have in your plant, how long you’ve been in that municipality, how you serve the community and support that community, economically and socially,” says Mann.

Also contained in the letter are facts and figures from engineering studies done on behalf of TRSA members that detail how equipment in many laundry facilities can provide a water evaporation loss.

TRSA can also supply members with estimates of evaporation credits that were given in the operator’s state to present to their POTW, Mann says.

With general information and the letter on hand, Mann explains the importance in making a second meeting with the POTW.

“We ask that you would have the highest-level executive from your plant make an appointment and return to that POTW and handdeliver that letter. That has been the biggest success in the 10 years that I’ve been with TRSA,” says Mann.

“Just mailing [the letter] doesn’t seem to get any result.”

“It really is that relationship building, that oneon-one contact with each other,” he adds. “So please make sure it’s the highestlevel executive, or as close.”

Mann stressed the importance of confidence and fairness in the process.

“Don’t forget to ask for a decision. Be very direct; be very confident that they’re going to [give you the credit],” he says, adding that operators should be open to providing follow-up information.

“In all cases, please be confident. Be assertive. Don’t be demanding, but just ask for fairness because that’s what this is really all about. Windfall should not go to anybody.”

Is Credit a Sure Thing?

“I’m sure there are a lot of people that have done it without TRSA’s help [but] our success has been primarily 75% successful,” says Mann. “In the cases where it was hand-delivered by an executive [from] the company, the success rate was about 75% to 80% that I’ve been involved with here at TRSA.”

However, Mann does admit that there can be “roadblocks.”

“A POTW does have a right to unilaterally say … they won’t give you an evaporation credit,” says Skerritt.

Both Mann and Skerritt explain that the cause behind a rejected request can vary from bad timing to the POTW worrying about others possibly coming forward to claim an evaporation credit.

Regardless, both assured participants that TRSA is able to help, and that operators should be vigilant in requesting an evaporation credit for their plant.

“You’re not successful if you don’t ask,” says Skerritt. ALN

What distinguishes sewer usage from other utilities is that it generally involves a formula rather than actual use.

— Jessica Skerritt, TRSA manager of environmental

affairs

(Photo © IStockphoto/dtimiraos)

B&C Technologies unveils 2014 product line during sales meeting

PANAMA CITY, Fla. — B&C Technologies unveiled its 2014 product line during the company’s 2013 Sales Meeting staged Sept. 26-27 here at its headquarters.

More than 100 guests and distributors were on hand as the curtain was drawn back on the extensive new product line. Revealed were several new machines, a new control program, new finishing equipment, and a new ozone system, B&C says.

The company says its new line “gives B&C the most comprehensive line from one single source in the industry.”

B&C President Bengt Bruce opened the two-day event by welcoming guests and giving a presentation on the 100-year history of washing machines. The modern 2014 product line was then unveiled to the appreciative gathering of distributors, customers and guests.

The hardmount washer-extractor line, the HE Series, offers models with capacities of 35, 45, 65, 85, and 110 pounds, while the HP Series of hardmount washerextractors has 65- and 125-pound capacities.

The biggest change to the equipment line, according to B&C, was the introduction of allnew softmount washers.

Machine capacities available in the new SP line are 20, 25, 30, 40, 50, 65, 75, 110, 135, 165, and 195 pounds. Its design remains engineering-driven and made to be durable, affordable and reliable, the company says. The addition of the softmount line means that the company now has the largest range of machines available from one supplier, B&C claims.

Also announced during the sales meeting was the addition of the IF Series compact combination feeder-ironer-folder and a

new small-piece folder. The new PF Series folder yields consistent, professional results, B&C says, and will be manufactured at its Panama City facility.

Along with the new equipment, B&C introduced a new 36/60month warranty, as well as a new FM7 control. A newly redesigned website at www.bandctech.com will promote and support the enhanced equipment line.

After the meeting’s first day, attendees were treated to din-

ner at the Boatyard Restaurant on Grand Lagoon in Panama City Beach, Fla. Here, the 2012 B&C Distributor awards were presented, with Canada’s Image Distributors named top distributor for 2012 and receiving a cruise.

The following day, distributors and guests broke up into smaller groups and attended breakout sessions to gain a better understanding of all the new equipment, controls and website. ALN

(Top photo) Sales meeting attendees get a closer look at the company’s new softmount washers. (Above) A rep from Image Canada Ltd. accepts an award for being B&C’s top distributor in 2012.

The curtain is pulled back to reveal B&C Technologies’ 2014 product line, including all-new softmount washers, a combination feeder-ironer-folder, and more. (Photos: B&C Technologies)

uniforms

remain consistent, with navy, blue and black leading the charge, but we may add some fun colors, such as shock blue and voltage green, to offer customers more choices that trend more toward what they may see in retail.”

Getting input from customers on what they consider “trends” is important for UniFirst, according to Adam Soreff, the Wilmington, Mass., company’s director of marketing.

“We don’t typically chase fashion trends as they emerge, as they can so often be short-lived,” he says. “Instead, we maintain open channels of communication with our customers and potential customers in an effort to provide them with the classically styled and/or the contemporary-looking work apparel that they desire.

“In other words, our workwear consistently features designs and fabric options as defined by our customers—all of which are intended to work as hard as they do and to make employees (and businesses) look great.”

Combining Style with Utility

Another key challenge facing uniform makers is matching style with utility. The industry experts interviewed for this story have different ways of accomplishing that.

“The workforce used to be all blue collar, with blue shirts and navy slacks,” says Herman. “Now we have more of a service workforce. Folks don’t want to look like they are auto mechanics. They

want to be relevant, and want to be able to go out for a drink after work and not be self-conscious.”

A good example from SanMar is the Tactical Polo Shirt, she says.

“It is a great example of where utility meets fashion. It has a microphone clip on each shoulder, and a placket with a pen stall. It might be used by a municipal worker, or a security guard. It is 100% polyester, wicks moisture, and is very comfortable.”

Soreff’s company is continually making subtle changes to respond to customers’ demands.

“We see the challenges in marrying contemporary style with utility in the ‘hidden’” aspects of uniform design,” he says. “Here are two quick examples: All UniFirstbranded shirts feature banded collars for a more upscale look and construction that contains more stitches per inch than competing products for improved overall durability. Meanwhile, all our work pants are designed to drape more like dress trousers for improved wearer comfort and overall image, yet are able to handle the rigors of the job at hand.”

According to Sharp, Cintas is passionate about utility, in addition to style and fit.

“We wear the same uniforms alongside our customers, to make sure they work,” she says. “We will follow people around while they do their jobs, in various categories. We try to stay relevant to all our markets. Personally, I have spent a lot of time with housekeepers. We want to keep them comfortable. We have 20 collections for housekeepers alone.”

Specialized Features

Growing in Popularity

As before, customers will con-

tinue to request products that improve wearer comfort, without sacrificing look or function. They also are seeking uniform fabrics that feel lighter, and effectively wick away moisture, and keep them cool in warmer temperatures and warmer while working cooler environments, according to Soreff.

“We also try to make more subtle design changes as a result of workers looking for improved convenience. Examples would be dedicated pockets to hold electronic devices, such as smartphones and iPods,” Soreff adds.

Cintas is also adding similar features. “We noticed that doormen at Marriott properties were wearing out their main pockets with pens; they were punching holes in the lining, so we created a separate pocket just for holding pens,” Sharp says.

Fabric Choices

Although uniform companies offer many different choices in fabrics, there is one clear-cut choice as the most popular.

“The traditional 65/35 polyester/cotton blend remains the most popular feature because of its versatility to meet the needs of so many industries, as well as its overall comfort, function ease-ofcare, durability, and price point,” Soreff says.

Care and Laundering Factors

Uniform companies do quite a bit of research and testing to ensure their products can withstand the rigors of industrial laundries.

“We develop uniforms to meet the needs and desires of our customers first. But they also must be designed to be durable enough to handle the industrial wash process,” Soreff says. “When it comes to our hygienic laundering, UniFirst utilizes custom envirofriendly wash formulas matched to soiling levels, industries and fabric types of the uniforms we provide (from traditional industrial and business garments, to more specialized workwear like those in the food processing and healthcare industries).”

Cintas does extensive testing of all of its products before they are sold, according to Sharp.

“In our development process for uniforms, we test all our fabrics and garments at an outside lab in the following areas: fiber analysis, breaking strength, tear strength, colorfastness to washing, crocking light, perspiration, chlorine and flammability, to name a few. We also perform garment wash tests as well as drycleaning testing.”

tomers, the core products of polo shirts and T-shirts are designed for years of use, and therefore multiple washes in industrial laundries or at home.

“Our focus is to build a shirt that is comfortable, will last and showcase a logo well,” Herman says. “These days, customers want a shirt that performs and is retailrelevant. Of course, a low cost is always helpful. We have polo shirts that cost less than a latte, but still offer performance.”

New Styles for 2014?

All of the uniform company executives interviewed expect to offer their customers more choices next year. Cintas, for example, recently added United Airlines as

At one time, work clothing was only made using 100% cotton, which could become uncomfortable to wear. Today, work apparel companies like UniFirst offer uniforms and work apparel made with technologically advanced fabrics that “breathe” and provide continuous comfort comparable to casual wear. (Photo: UniFirst Corp.)

“Poly/cotton remains very popular in many of our lines, but today’s fabrics also have lots of polyester, poly/ wools, and poly/ charmeuse blends,” Sharp adds.

“We educate our sales force and customers on the proper care of garments, and provide information on the importance of rotating garments on a daily basis to improve quality and lifespan of the garments,” Sharp adds.

For SanMar cus-

The Tactical Polo Shirt is a “great example of where utility meets fashion,” says SanMar’s Barb Herman. The 100% polyester, moisture-wicking shirt has a microphone clip on each shoulder, and a placket with a pen stall. (Photo: SanMar)

“We wear the same uniforms alongside our customers, to make sure they work,” says Cintas’ Kristin Sharp. “We will follow people around while they do their jobs, in various categories. We try to stay relevant to all our markets.”

(Photo: Cintas)

a client, and has designed new uniforms for that airline’s employees.

“They had not changed styles in at least 10 years,” Sharp says. “They had heavy suiting; pants were pleated. Our new uniforms have navy as the primary color, and are beautiful, with a poly/wood blend, a lighter weight and better tailoring.”

Employees of some Cintas clients can utilize a dedicated website to mix and match their apparel.

“At Marriott, we have a separate website for uniforms, with separate categories for front desk, concierge, housekeeping and many other departments. Individuals have a choice within their categories,” Sharp says.

G&K Services invests to continue North Dakota growth

MINNEAPOLIS, Minn. — G&K Services reports that it plans to expand the company’s operations in North Dakota.

It has reached an agreement with the City of Bismarck to purchase a parcel of land and intends to break ground to begin construction of a new facility by spring 2014.

G&K Services has a long history of serving customers in North Dakota, the company says.

It began operations in the state in 1996, entering the Fargo market. It later expanded into Grand Forks and in recent years extended its service area to include Bismarck, Minot and the Bakken region.

The new facility in Bismarck will further improve G&K’s ability to

serve its rapidly growing customer base in the Peace Garden State.

“G&K Services is excited to make this investment to grow with North Dakota,” says Tim Curran, senior vice president, U.S. Field. “Our company has been doing business in North Dakota for many years. We look forward to continuing to grow our operations and delivering G&K’s industry-leading service to customers across the state.”

G&K Services provides high-quality work uniforms and facility services that meet the needs of a wide range of businesses.

She does offer one specific fashion trend prediction for next year. “The color gray will be very strong in 2014,” she forecasts. “Many of our customers are asking for that color, because it goes well with many other colors.”

SanMar expects to retool some of its styles to keep them current or fresh-looking.

“Our chambray shirts, for example, now have triple stitching instead of single stitching, and our denim shirt has double pockets for both men and women,” Herman says. “While keeping our classic denim in the line to ensure customers have a choice, we don’t jeopardize long-standing programs that utilize the more classic style.”

“We represent 17 major brands,” she adds. “This gives our customers a wide variety of choices for any uniforms they might need, and this variety filters down to the endusers, who have more say in their style. With the food and beverage industry trending toward growth, restaurants and waitstaff are looking for ways to differentiate from the competition and keep departments or job types noticeably different.

“For instance, a server may wear a color block polo, while the manager wears a solid polo and the hostess wears a woven. If all of those styles are in the same color family, an image and brand can be created using apparel and logos. Oftentimes, this can be accomplished mixing brands as well.”

“Changes in work uniform styles tend to be evolutionary versus revolutionary,” UniFirst’s Soreff says. “In 2014, you’re likely to see a continuation of more fabric options being introduced, as well as wider color and pattern offerings to existing lines.” ALN

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It has deep expertise in safety apparel such as flame-resistant and high-visibility uniforms that protect employees and ensure compliance with safety standards.

ALN

Mike Schwanz is a freelance editor for American Laundry News

unifOrm cOmpAnies dO quite A Bit Of reseArch And testing tO ensure their prOducts cAn withstAnd the rigOrs Of industriAL LAundries.

PANEL OF ExPErts

Train, protect to prevent chemical injuries

These days, packaging is extremely safe, with little risk of leakers or torn bags. However, you need to prepare for the worst case. Don’t wait to formulate your plan until you have stuff all over the floor. Again, the SDS will tell you what to do to contain the product in the event of a spill, and what you will need to use to get the job done.

E

ach laundry plant has five to seven chemicals that are used regularly in the wash process, and a few other chemicals that have periodic or occasional use. Each of these is highly concentrated, making them quite nasty to handle, so you don’t want it on your skin or clothes.

Some chemicals are dangerous when mixed together. They may form gases or possibly become explosive. I keep a copy of the Safety Data Sheet first aid page for each chemical near the location of that chemical.

Your chemical tech is a wealth of knowledge regarding his products. Use him. If you can’t find an SDS document, have him send you another. You need them all, and you need to keep them current. The chemical companies are not stingy with any safety info. No one wants anyone hurt.

Personal protective equipment (PPE) is mandatory, of course, and you will need gloves and a chemical-resistant apron to keep the chemicals off you. Goggles are a must, but a face shield is better, and a respirator would be a wise investment.

Be careful of your shoes/boots. If you get them soaked with alkali or builder, they will be history, and your feet will be badly burned. If possible, use chemicalresistant footgear that will cover your shoes. This stuff is unforgiving, and you can’t be too careful.

Many laundries use powders, and when the dust becomes airborne, you don’t know you are at risk until it’s too late.

Liquids present a different risk. They can be quite slippery, and you can do a lot of personal damage when you fall.

These chemicals are heavy. You will need access to barrel movers, forklifts or at least two guys to move them around. Don’t take chances or shortcuts with laundry chemicals.

Be careful, and you will not need luck.

In addition, the chemical supplier/company should be on “speed dial” for all managers. Knowledgeable chemical reps and/or techs are invaluable resources for all managers and laundry staff. Most are available to provide instruction to the staff and maintenance personnel, and are willing to assist with determining safety measures aimed at keeping the facility highly productive, yet safe. They are extremely helpful with determining policies and procedures that should be developed, taught and adhered to without exception.

manually applied chemistry to their washers, and it continues through today’s automated liquid chemical injection systems. Each method has its precautions to follow to help keep people safe and free from incident.

Powders are, by nature, sloweracting, as they need water and time to fully activate. When your skin comes into contact with a powder, you have some additional time to get to a place and wash it off. Still, you should proceed promptly to a sink or hose and get the chemicals off before they become a problem. The same cannot be said about your eyes, as they are extremely vulnerable and not a good place to have powdered detergent or any laundry product deposit.

clothing, chemical-proof gloves, and, most importantly, quality eye protection devices such as goggles or face shields. Your facility should have a working eye-wash station near the wash aisle and chemical system. Some eye-wash stations also include bottles of neutralizing solutions for eye-washing purposes.

Someone at your location is changing the empty product drums on a regular basis, and as careful as one can be, it is still possible for an accidental splash or tipped drum. When this occurs, it’s too late to remember to put your safety gear on.

F

or healthcare linen processors, there is a basic chemistry mix used to ensure a final hygienically clean linen product is provided.

Though various things may affect the chemical formulas (i.e. water hardness, iron, types of linen, temperature, soils, etc.), the basic wash formula consists of a flush (water), break/suds (detergent, potassium hydroxide, sodium hydroxide, etc.), rinse (water), bleach (hydrogen peroxide, sodium hypochlorite, etc.), rinse (water), and sour (alkaline).

Of these, the alkaline-type products, acid products, and bleach products are highly caustic, and can cause multiple problems if an employee should be exposed.

The Occupational Safety and Health Administration (OSHA) has a wealth of knowledge that the laundry manager can utilize when determining the level of hazard, storage needs and the types of personal protective equipment (PPE) needed.

Each chemical must have specific labels that include product identifiers (how the hazardous chemical is identified); signal words (indicates the level of hazard severity and alerts the reader to potential hazards); hazard statements (describes the nature of the hazard, including the degree of hazard); precautionary statements (describes the recommended measure to be taken to minimize/prevent the effects of exposure); and more.

Having accurate SDS (formerly MSDS) sheets and a “right-toknow” station set up in the facility is imperative for staff to be aware of what they are exposed to. These SDS sheets will provide a hazard class, which specifies (among other things) the type of PPE needed. Again, staff education as to the location and content of this right-to-know station is required and necessary to ensure their safety.

If the manager utilizes these many resources and taps into the available educational sources (laundry associations, schools, OSHA, etc.), he or she can ensure that every effort has been made to safely and effectively handle and work around these hazardous chemicals.

Therefore, all wash-room personnel should wear adequate eye protection, such as safety glasses or goggles, when handling powdered chemicals. We also recommend providing protective garments and disposable gloves that will protect the skin on your hands and keep the regions under your fingernails free from pesky chemical reactions.

Finally, about powders, you should always stand to the side when applying chemicals to a product hopper of a turning washer. Maintain specific measuring cups that are marked and used only for that specific product. Keep the product drum lids closed; this will prevent cross-contamination and lessen the effects of humidity on the products.

Some chemicals are benign and less of a hazard by nature. Other chemicals that sit right beside these are not so forgiving when we come into contact with them in their concentrated forms.

Liquid alkalis are perhaps at the top of this list, and should be transported and handled with the upmost preparation and care. If there is contact with skin, begin immediately to flush with water and remove any clothing that also may have become contaminated. If alkali gets in your eyes or mouth, immediately begin flushing with water and, in most cases, seek additional medical help. Timely treatment is required.

Remember that certain liquid detergents are not neutral and contain alkali, so the same care should be taken when handling these products.

In more than 30 years of being involved with both powdered and liquid laundry chemicals, I subscribe to an old adage of “Never too safe, never too sorry!”

Look, we are not dealing with radioactive materials that can get you from across the room. But we are consistently handling strong alkalis, strong acids and many other chemical types that are certainly not good to contact in their concentrated forms.

My experience goes back to the days when the majority of laundries used powders and

With liquid chemicals manually handled by wash-room personnel, you lose that time to get rinsed off, because liquid chemicals are fully active and ready to interact with whatever they contact. Unless you know for sure that a chemical product is relatively benign, such as a neutral detergent, a fabric softener or a liquid starch, it usually is not a good idea to have people pouring and “glugging” these products into washers at all.

Most safety concerns surrounding liquid injections systems are at the location of the system itself, and involve the chemical drums and the storage of your backup drums. I emphasize again the need for protective

Chlorine-based bleaches are mostly an irritant, and pose the most threat to your clothes. Chlorine is, however, extremely reactive when mixed in error with other common laundry products such as sours, anti-chlors and oxygen-based bleaches.

Oxygen-based bleaches are perhaps the most reactive if mixed in error with other chemicals. For this reason, I advise my customers to only deal with a product that has been reduced to a safer concentration level to be around people. Some suppliers sell fullstrength carboys of hydrogen peroxide to keep usage costs lower. The user, however, should be advised of the potential risks. Even at safer concentrations of below 20% available, you should still take great precautions with oxygen bleach by locating it away

“I’m concerned that we’re not doing all we can to handle our laundry chemicals safely. Which chemicals pose the greatest hazard, and how should they be stored? What kind of personal protective equipment is recommended?”

Healthcare Laundry

Judy Murphy, RN, BSN, CLLM, RLLD North Mississippi Medical Center (NMMC) Tupelo, Miss.

commercial Laundry

Richard Warren

Linen King Conway, Ark. chemicals supply

Philip L. Bodner Metro-Chem Kearny, N.J.

from the chlorine bleach drums and laundry sour drums. If mixed in error, the reaction is quick and highly undesirable.

For those that incorporate a mildew inhibitor or a bact-stat in their processes, it is important to keep these solutions off your skin. I call these the “slow burners.” You won’t feel them for a while but they will hurt your skin and can cause severe irritation and blistering. Wear your gloves and eye protection, and if you get the smallest amount of these raw products on you, go wash it off.

It is recommended that your chemical system’s product pickup probes supplied to be placed in the open drums should be well labeled or color-coded. A colorcoded chart that corresponds to each product’s name that matches each product probe should help lessen the chance of mixing up the drums when placing a new one online. Make your signs bilingual, in English as well as any additional language that your staff can read and understand.

I recommend that you only change one product drum at a time, and never pull more than one probe at a time. Pulling more than one probe is how mix-ups occur, and they can range from ruining some linen to just diminishing quality.

Ask your chemical supplier to come out and help you review all of the safety aspects they have put in place and those they recommend. Ask if it is possible for them to provide an in-service presentation to all employees who deal with chemicals and chemical systems. The talk should cover all handling procedures and safety measures. You will have new employees as time goes by, and this program should be repeated from time to time. Have a signoff sheet for the employees that receive this in-service presentation.

Storage of bulk chemicals takes some common sense and precautions as well. Keep chemicals away from the public in a cool, dry place. Excessive heat and sunlight will have a negative effect on some chemicals, such as chlorine bleach. Keep all chemicals from freezing in a storage area that is around 45 degrees or warmer. Some municipalities and water departments require spillcontainment skids for storing larger quantities of liquid chemicals, in case of a leaky drum.

I’ve covered some of the basics here in a limited space. There are more things to consider in keeping your workplace as safe as possible. I’ve been handling these products for some time now, and have managed to stay in one

piece, with a few lessons learned along the way. If you’re not sure about any aspect of the chemicals you use, then please ask the professional that sells you your products. Stay informed and put the information into practice.

this reason that training employees on the safe handling and the potential hazards associated with wash chemicals is so important.

State and federal Occupational Safety and Health Administration (OSHA) authorities have clear requirements regarding the required initial and recurrent training for all affected employees, starting with critical Hazard Communication training, also known as the employees’ “Right to Know.”

Iam a strong believer that those of us in positions of authority owe a duty to the employees under our charge to ensure a safe work environment, and to minimize or eliminate the exposure of personnel to hazards on the job.

In most cases, conveying the potential hazards found in industrial laundries can be obvious. Examples include “moving” machinery, the potential exposure to sharps, heat hazards, etc. In the case of the various chemicals employed to clean and sanitize our customers’ linens, the hazards are often less easy for our employees to recognize, and a lack of comprehension in this area can result in serious injury. It is for

This training explains to employees what hazards exist in their workplace, and how to protect themselves. Included are the chemicals present in industrial laundries. Specifically, OSHA requires employers to train workers in a language and vocabulary they will understand, make sure chemicals are properly stored and labeled, and maintain a list of chemicals present as well as a book containing current Safety Data Sheets (SDS) on all chemicals in the plant. Best practices further dictate that employees are provided training to familiarize themselves with the format of and information contained in this material.

New rules coming into effect soon begin to align OSHA’s standards with those of the United Nations’ Globally Harmonized

System of Classification and Labeling of Chemicals (GHS). They require changes in chemical labeling, new employee training to ensure understanding of the new labels, and a revised SDS format. By Dec. 1, all employers must ensure that their employees understand the new labels and the new SDS. OSHA’s Hazard Communication website (www. osha.gov/dsg/hazcom/index. html) has resources available to assist employers with the required training.

Let’s look at some best practices for personal protective equipment (PPE) in order to keep you and your employees safe when handling and storing wash-room chemicals.

The following information should be considered general guidance, and is not intended to be specific recommendations for all plants. In all cases, it is up to you to ensure that you have reviewed the SDS (née MSDS) provided to you by your wash chemical provider, and that you have consulted with appropriate experts, including your wash chemical company rep, safety consultants, and others with specific knowledge of the particulars of your individual situation.

consulting services

David Bernstein Turn-Key Industrial Engineering Services Charlottesville, Va.

In addition to training on labels and safety sheets, it is important that all employees utilize proper PPE when handling chemicals, or in situations where potential exposure is likely to occur.

Examples of typical PPE for the handling of wash chemicals include chemical splash goggles and/or face shield, chemicalresistant gloves and an apron. Additional PPE may be required, so be sure to do your homework.

Whether or not to provide or use a respirator is a topic that is often misunderstood by both employers and employees, and I have witnessed heated debates on the topic. In my experience, although this is not a hard and fast rule for all wash chemicals or for all plants, a respirator is typically only required when ventilation is inadequate to ensure that employees will not exceed occupational exposure limits.

The problem, of course, is how to know whether or not you have such adequate ventilation.

Oftentimes, you can retain the services of your state or federal OSHA representative (usually free) or an industrial hygienist with the proper air sampling equipment (usually not free) to take air samples and provide you with an objective determination.

Should testing or information within a particular chemical’s SDS indicate that respirators are required, you can’t just drop by your local Home Depot or Grainger, plop down your credit card for several one-size-fits-all respirators and give them to your employees to wear. OSHA has specific regulations on respirator training, the types of respirators required, how to fit test respirators to each employee, and the medical tests that must be performed in order to ensure that employees can wear respirators in the first place, as well as the recurrent medical testing that must be performed.

Finally, should a chemical exposure occur, seconds count! That is why it is so important that you provide an operational (and frequently tested) safety shower and eye wash in close proximity to chemical storage areas, or anywhere there is a high probability for employee chemical exposure.

The OSHA standard calls for the “immediate emergency use” of these devices, so in addition to training your employees on the location and proper use of eye-washes and safety showers, make sure they are also trained to ensure that walkways leading to these devices are kept clear at all times. Meanwhile, make sure that your engineering team schedules testing and activation weekly to make sure they these safety

devices are working when they are needed.

When you consider that chemical injuries to the eye represent between roughly 11% and 22% of ocular traumas, and that the majority of these injuries occur in the workplace as the result of industrial accidents, it becomes apparent that laundries need to take their safety programs and training seriously, especially when using chemicals.

Just a small splash of most industrial laundry chemicals can cause serious injury.

Industrial and institutional laundries have a long history of meeting demanding safety requirements placed by local and government agencies. These adopted and mandated requirements help ensure personal safety when handling alkali and acidic chemicals. However, such chemicals in powder form easily can become airborne and may require respirator mask protection.

The most well-known and respected laundering chemical is bleach. Sodium hypochlorite is the active ingredient in chlorine bleach, and is a powerful oxidizer. Other less powerful oxidizers found in laundries are percarbonates, perborates, peroxides and peracids. Oxidation reactions from all of these products can burn skin and cause eye irritation. A well-known harmful exposure is from breathing chlorine gas.

Alkalis and caustic soda are chemicals that have a pH greater than 7, and are commonly used to boost the pH of water, thus improving the cleaning properties of detergents. Since the average person’s skin pH is slightly acidic, alkali exposure can cause minor to severe skin and eye irritations, depending on the strength of the pH.

Acids are chemicals with a pH value less than 7. Common laundry acids are antichlors (which are used to remove chlorine), sours (which reduce the pH in the final steps of some wash formulas), and oxalic acid (which is used to remove rust stains).

As a suggestion, consider that every chemical is harmful, and care should be used prior to handling. All chemical containers should be marked properly. Post warning signs in designated chemical areas. Gloves, respirators and full eye protection should be clean and available at multiple locations for easy access. Eye-wash stations should be inspected at scheduled intervals. Chemicalresistant garments should be available at the chemical locations.

Finally, be sure your medical cabinet contains unexpired eye wash, bandages, burn gels, antiseptics and bandages, and that everyone is trained on how to use these products.

both provided and used. Proper safety equipment would consist of impervious gloves and safety goggles. Respirators and eyewash stations must also be made available should the need arise.

Employees need to be properly trained. The training needs to be organized, consistent and documented. Refresher training should be conducted at least annually. No one should be allowed to handle chemicals without proper training.

Providing our employees with a safe work environment is the most basic of necessities. One of the ways we can provide it is by making sure our laundry chemicals are handled safely.

The U.S. Environmental Protection Agency (EPA) defines a toxic chemical as any substance that may be harmful to the environment or hazardous to your health if inhaled, ingested or absorbed through the skin. By this definition, all laundry chemicals are toxic and should be handled as such.

Occupational Safety and Health Administration (OSHA) regulations require that a written training plan, along with names and dates of employees, be maintained on all safe chemical handling and storage training. Additionally, Safety Data Sheets must be kept on each hazardous chemical. Each SDS must list the chemical’s known toxicity; flammability or acidic/caustic properties; accidental exposure incident; and how spills are handled.

Chemicals need to be separated and stored by their particular class. Solvents, which are flammable, need to be stored in a separate fireproof cabinet away from oxidizing agents, such as hydrogen peroxide, which would serve as accelerants. Acids, such as hydrochloric, sulphuric or nitric, must be stored away from soluble bases, such as sodium or potassium hydroxide.

When handling corrosive chemicals such as acids and alkalis, use great care to ensure that proper protective equipment is

In my operation, we do a great deal of dry cleaning with perchloroethylene, commonly known as perc. Due to the toxicity of this chemical, all purchases and all waste removal must be documented.

Our drycleaning machine is in a separate enclosure with its own ventilation. The machine must be inspected for leaks on a daily basis. Any spills must be immediately documented and reported. All drycleaning machine operators must take a comprehensive training class, and be certified to run the equipment and handle the solvent. I also must maintain a certification as both an operator and owner/manager. Every three years, both I and my operators must recertify.

Additionally, a third-party inspection is conducted annually to ensure that all regulations are being enforced and documented. Perc is without a doubt the chemical that is treated as the greatest hazard under current practice.

The manner in which I must manage perc has helped me to establish extremely safe chemical training, handling and storage procedures.

• • • • •

While chemicals certainly pose a hazard in the laundry, they all serve a purpose.

Mixing chemicals poses the greatest hazard. Chemical vendors offer automatic chemical injection systems that accurately measure and dispense detergents and processing chemicals into the wash wheels. This automation helps protect the end-user from having to handle dosing of the chemicals.

It also is important that formula program changes be done by your chemical vendors. They can titrate your wash liquor to make sure everything is working properly. Chemical dosing is a science, and a good chemical vendor can be one of your best assets.

Always keep safety first, especially when working near or around chemicals. The proper personal protective equipment (PPE) should always be worn while handling chemicals. Proper gear should consist of eye and face protection, respiratory protection, gloves and long sleeves. Installing an eye-wash station and a water hose near chemical storage is paramount.

If chemicals spill, have them cleaned up immediately. Chemical drums should be used on chemical containment pans, making cleanup easier and helping to eliminate accidental slips and falls. You can get them plumbed with drains. Check with your chemical vendor to ensure you have your safety plan in place and are handling your chemicals properly.

Chemical vapors can create problems for the equipment as well as the overall health of the laundry staff. Ever wonder why, over time, your washers start to show signs of rust on the outside? It’s because of chemical vapors.

Also, vapors generated in the oxidation and finish zones in tunnel washers can mix together and produce noxious gases. It has become common practice to use corrosion-proof power vent exhaust fans on continuous batch washers. It is important to properly size the fan based on the exhaust run. The exhaust can be PVC pipe or stainless steel; never use galvanized duct, as it will leak and rust quickly. Your local equipment vendor should be able to assist with the fans.

Textile/uniform rental

Tom Peplinski Golden West Oakland, Calif.

Equipment/ supply distribution

Bill Bell Steiner-Atlantic Corp. Miami, Fla.

Hotel/Motel/ resort Laundry Charles Loelius

The Pierre New York New York, N.Y.

(Image licensed by Ingram Publishing)

BY JEAN TELLER, CONTRIBUTING EDITOR

WORKRITE UNIFORM CO.

Workrite Uniform Co. recently introduced a new line of dualhazard knit shirts in Tencate Tecasafe® Plus fabric. The line includes a short- and long-sleeve polo, a raglan-sleeve Henley and a raglan-sleeve T-shirt.

These knit shirts offer protection against both arc flash and flash fire. They are engineered to withstand industrial laundering, providing a long wear life and comfort, and retaining strength,

shape and color after repeated washings.

The shirts have completely new styling and features for additional comfort and functionality. They also meet NFPA 70E HRC 2 regulations and are certified to NFPA 2112.

www.workrite.com 800-521-1888

ENCOMPASS GROUP

Encompass Group recently introduced a META® lab coat featur-

ing X-STATIC® antimicrobial technology.

“Germs on lab coats are a growing concern in the healthcare industry,” says Tom Inglis, vice president of product development and developer of the new product. “This new lab coat delivers world-class protection and performance.”

The innovation, known as X-STATIC silver technology, is designed to protect the lab coat

SANMAR

SanMar recently introduced the CornerStone® Select Snag-Proof Tactical Polo.

With strategically placed microphone clips and dual pen pockets, the polo is designed for event staff, security and law enforcement. Built for performance, this snag-proof, moisturewicking, odor-fighting shirt will help keep employees looking professional on or off the job, the company says.

FASHION SEAL HEALTHCARE

Fashion Seal Healthcare® will launch its new SimplySoft™ line in January. Part of the FSH Soft Series, the retail-inspired line includes scrubs shirts, pants and warm-ups with a soft brushed finish in a 65/35 poplin that is industrial laundry-friendly.

The brushed poplin line comes in six vibrant color options in both unisex and women’s styles, the company says.

Benefits include a softer hand for enhanced comfort; fashionable look; new styling details such as side flex panels and cargo phone pockets; and a fabric that works well with industrial laundry practices.

from bacterial growth for the life of the garment, Inglis says.

The new coat also delivers superior comfort by regulating temperature, eliminating odors, and reducing static buildup.

Silver threads run as vertical stripes through the coat. “It’s tangible proof that the lab coat is protected for its usable life, because you can actually see the silver,” Inglis says.

www.encompassgroup.net 800-245-4636

The shirt is made of 100% snag-proof polyester, is rentalfriendly, and has double stitching throughout. The label is tag-free, and the shirt has a flat knit collar. A three-button placket has dyedto-match buttons, and mic clips are present at the center placket and on the shoulders. Side vents, raglan sleeves, a drop tail and a reinforced dual-pen pocket on the left sleeve finish out the product.

The shirt comes in sizes from extra small to 4XL.

www.sanmar.com 800-426-6399

Fashion Seal Healthcare®, a brand of Superior Uniform Group®, provides uniforms and image apparel for the healthcare industry.

www.fashionsealhealthcare.com 800-727-8643

DECEMBER

Editorial Submission Deadline — October 15

JANUARY

Feature:

Editorial Submission Deadline — November 15

FEBRUARY

Feature: Healthcare Laundering Infection control, the reusables vs. disposables debate, and the impact of “Affordable Care” are among the issues facing this important market segment.

Editorial Submission Deadline — December 15

MARCH

Feature: Buyer’s Guide Arguably the most complete, widely circulated guide of manufacturers and unique suppliers serving the laundry and linen industry today — a “keeper” for readers and advertisers alike.

Editorial Submission Deadline — January 15

APRIL

Feature: Linen Management and Inventory Control A manager’s ability to accurately track and protect a linen supply directly impacts the bottom line.

Editorial Submission Deadline — February 15 ...and

[Encompass Group]

[Workrite Uniform Co.]

[Fashion Seal Healthcare]

COMPILED

[SanMar]

CLEAN powers facility through installation of new solar panels

ST. LOUIS — Industrial laundry service provider CLEAN has installed solar panels on the roof of its laundry facility and headquarters. The Missouri-based company says it placed 10,000 square feet of panels atop its downtown St. Louis facility on 7th Street, covering 25% of the 40,000 square feet of available roof space.

“An installation of this size will produce around 100,000 kilowatt-hours per year, which offsets 1,972 tons of carbon dioxide released into the atmosphere over 25 years, in addition to about 6% of the St. Louis facility’s yearly energy usage,” says the company.

Because the installation covers 25% of available roof space, CLEAN is eligible for alternative energy rebates from the state, the company adds.

CLEAN partnered with Kansas City, Mo.-based solar energy company Brightergy for the St. Louis installation.

In addition to this recent effort, CLEAN has taken other “environmentally conscious” initiatives, including the installation of 5,000 square feet of solar panels at its O’Fallon, Mo., facility; ISO 14001 certification at all facilities; and the installation of wastewater treatment and recycling systems at its St. Louis facility, according to the company.

In Memoriam: Philip A. Costabile, founder, PAC Industries

HARRISBURG, Pa. — Philip A. Costabile, founder of laundry equipment distributor PAC Industries, died Sept. 27 at the age of 96, the company reports.

Costabile’s first job was with ACF and then on to AMP, where he worked directly under the founder and developed the PAC Die, which improved that company’s production of terminals, according to PAC Industries.

“His work on dies won him worldwide fame and he would tour Europe showing off his dies and processes,” the company says. After his time at AMP, Costabile went on to create PAC Industries, which he passed on to his sons after retirement.

The company describes Costabile as “the definition of an entrepreneur” and as “the epitome of ‘The Family Man.’” He was an original draftsman for Indiantown Gap National Cemetery, an avid golfer, loved to exercise, and served as a Eucharistic minister for 37 years, attending both Holy Name of Jesus in Harrisburg, Pa., and St. Gregory in Hilton Head, S.C., the company adds.

Costabile was preceded in death by his two sons, Philip F. Costabile and David J. Costabile.

Survivors include his wife, Angela; five children, Vincentina Taylor, Emelia Ann (Ginger) Seele, Rocco A. Costabile, Frank Costabile and Wayne Costabile; 18 grandchildren; 13 greatgrandchildren; and three great-great-grandchildren.

Memorial contributions in his name may be made to the St. Jude Children’s Hospital. To leave an online condolence to the family, visit www.hetrickbitner.com.

TRSA honors Senior, Carter with Lifetime Achievement Awards

ALEXANDRIA, Va. — The Textile Rental Services Association of America (TRSA) recently awarded Richard J.L. Senior, CEO of Morgan Services, and Mike Carter, presi-

dent of Century Place Apparel, with its Lifetime Achievement Awards during the association’s annual conference in Sonoma, Calif.

Senior received the 2013 TRSA Operator Lifetime Achievement Award for his personal service to the industry and the association. He served as TRSA chairman from 1983 to 1985, as well as chairman of the Uniform and Textile Service Association (UTSA) from 2002 to 2004; UTSA blended with TRSA in 2008.

“If TRSA has benefitted from my involvement, it has truly been a longstanding mutually beneficial relationship,” Senior said in accepting the award.

Senior has served as CEO of Morgan Services since joining the company in 1974, according to TRSA.

“Senior instituted policies that changed conventional wisdom from ‘customer first’ to ‘Morgan employee or member first,’ inspiring exceptional customer service by Morgan members,” the association says.

In presenting the award, TRSA Chair Jim Doro of Doritex Corp. acknowledged Senior’s efforts when he took the helm at Morgan, as the industry was facing various challenges.

“Despite these challenges, he took Morgan to levels of quality, reliability and response that were recognized worldwide,” says Doro, who credits Senior for laying the groundwork for the UTSA-TRSA blending.

Carter received the Maglin/Biggie Associate Lifetime Achievement Award, named after industry pioneers Rudy Maglin and James Biggie. Carter has been owner/president of Century Place Apparel since 2000.

“A 30-year-plus veteran of supplying the industry … he is known for product development and support that enable textile service companies to exceed their garment rental and sales goals through more fashionable styles and fabrics,” says TRSA.

Carter has served on the association’s board of directors and associate executive committee, where he actively recruited operators to volunteer on committees that guide association programs such as management education, profes-

Carter

Costabile

sional development and research, according to TRSA.

He also once served as sales vice president for Bernstein and Sons, where he created the textile services industry’s first rental-friendly knit polo shirt, the association adds.

A graduate of the University of North Carolina-Charlotte, Carter began his apparel career managing a small shipping warehouse for an infant wear company, later joining Grenadier Knitwear, according to TRSA.

Galls acquires Roy Tailors Uniform Co.

LEXINGTON, Ky. — Uniform and related equipment distributor Galls has acquired Cincinnati-based Roy Tailors Uniform Co., a regional distributor of public safety, transit and postal uniforms, the company reports. Terms of the transaction were not disclosed.

“We are pleased to announce the acquisition of Roy Tailors Uniform Co.,” says Michael Wessner, CEO of Galls. “Roy Tailors is a leader in the Ohio market and has distinguished itself through excellent service in its stores.”

“We are excited to build on the company’s success by pairing it with Galls’ breadth of product, national distribution capabilities, catalog and web presence and premier information technology infrastructure,” adds Wessner.

Family-owned and operated, Roy Tailors has been in business for more than 50 years, according to Galls.

“My father began Roy Tailors in 1958 by selling postal uniforms out of the trunk of his car,” says Randy Loftspring, president and CEO of Roy Tailors. “We have grown immensely since those humble beginnings, and it has been my greatest honor to serve the fine men and women in uniform.”

“Joining the Galls family, with its broad product offerings, wide distribution capabilities, and advanced technology platform, enables us to take the next step forward and

service our customers at an even greater level,” adds Loftspring. “We are thrilled with this partnership.”

CSC ServiceWorks to acquire Mac-Gray for $524 million

PLAINVIEW, N.Y. — CSC ServiceWorks (CSC) and Mac-Gray Corp. have entered into a “definitive agreement” and plan of merger, with the aggregate value of the transaction worth $524 million, CSC reports.

CSC will acquire all of outstanding MacGray common stock for $21.25 per share, payable in cash, representing a premium of 42% over the company’s closing stock price on Oct. 14, CSC adds. The transaction’s aggregate value takes into account MacGray’s outstanding stock options, restricted stock units and net debt as of June 30.

CSC is a provider of multi-family housing and commercial laundry solutions, as well as an industry leader in air vending services at convenience stores and gas stations. Mac-Gray, founded in 1927, provides laundry facilities management services to both multi-family and academic housing sectors.

“After a careful and thorough evaluation process, the Mac-Gray board has determined that the all-cash transaction with CSC maximizes value for our shareholders,” says MacGray Chairman Thomas E. Bullock. “The board strongly believes that this transaction achieves that result, providing a significant premium for our shareholders.”

“We are excited to bring these two companies together to create a world-class operation,” says Bob Doyle, CEO of CSC. “Both CSC and Mac-Gray are industry leaders in customer service and technology.”

Acquisition completion is subject to conditions, CSC reports, including the adoption of the agreement by Mac-Gray stockholders, regulatory approval, and other customary closing conditions. The deal is expected to be completed in the first half of 2014. ALN

Calendar

November

5-8 Textile Rental Services Association Maintenance Management Institute

Embassy Suites Hotel Dallas Info: 703-519-0029, ext. 108

9-12 International Hotel, Motel + Restaurant Show (IHMRS) Jacob Javits Center, New York City Info: 212-754-7920

12-13 Textile Rental Services Association Healthcare Conference Radisson-Plaza Warwick, Philadelphia, Pa. Info: 703-519-0029, ext. 108

12-14 G.A. Braun

Finishing Equipment Service School Syracuse, N.Y. Info: 800-432-7286, ext. 254; btoman@gabraun.com

13-14 Textile Rental Services Association

Executive Roundtable - Healthcare Radisson-Plaza Warwick, Philadelphia, Pa. Info: 703-519-0029, ext. 108

19-21 Texcare Asia International Trade Fair for Modern Textile Care Shanghai New Intl. Expo Centre Shanghai, China Info: www.texcare-asia.com

21 Association for Linen Management Manager Series Webinar: Common Offenders - Dealing with Special Soils Info: 800-669-0863

December

5 Association for Linen Management Technician Series Webinar: The Science of Fill Rates Info: 800-669-0863

11-12 Textile Rental Services Association

Sales & Service Summit

Sheraton Wild Horse Pass Resort & Spa Phoenix, Ariz. Info: 703-519-0029, ext. 108

12 Textile Rental Services Association

Executive RoundtableIndependent Industrial Sheraton Wild Horse Pass Resort & Spa Phoenix, Ariz. Info: 703-519-0029, ext. 108

February 2014

26-28 American Reusable Textile Association

2014 Educational Conference Orlando (Fla.) World Center Marriott Info: njenkins@arta1.com

March 2014

31-2 Shanghai International Laundry Facility and Product Show Shanghai World Expo Exhibition & Convention Center Info: www.laundry.china cleanexpo.com

EQUIPMENT FOR SALE

PARTS FOR SALE

PARTS, PARTS, PARTS

Commercial/Industrial Laundry Equip Service Tech Position serving MidAtlantic: WV,VA,MD,PA,DC. Experience w/ Volt Meter, Wiring Schematics, 1 and 3 Phase power. Physical activity and lifting reqd. Customer relation skills and good driving record reqd. Travel and work 40+ hours per week. Independent work, knowledge w/ plumbing, electric. 800-866-6905 cameron@leslaundry.com

STATEMENT OF OWNERSHIP, MANAGEMENT, AND CIRCULATION

obtained

Magazines LLC, 566 West Lake St., Suite 420, Chicago, IL 60661-1410 Cook County. 9. Full Names and Complete Mailing Addresses of Publisher, Editor, and Managing Editor. Publisher: Charles Thompson, American Trade Magazines LLC, 566 West Lake St., Suite 420, Chicago, IL 60661-1410 Cook County. Editor: Bruce Beggs, American Trade Magazines LLC, 566 West Lake St., Suite 420, Chicago, IL 60661-1410 Cook County. 10. Owner: American Trade Magazines LLC, 566 West Lake St., Suite 420, Chicago, IL 60661-1410 Cook County. Charles Thompson, American Trade Magazines LLC, 566 West Lake St., Suite 420, Chicago, IL 60661-1410 Cook County. Bruce Beggs, American Trade Magazines LLC, 566 West Lake St., Suite 420, Chicago, IL 60661-1410 Cook County. Donald Feinstein, American Trade Magazines LLC, 566 West Lake St., Suite 420, Chicago, IL 60661-1410 Cook County. Nathan Frerichs, American Trade Magazines LLC, 566 West Lake St., Suite 420, Chicago, IL 60661-1410 Cook County. John Suhler, American Trade Magazines LLC, 566 West Lake St., Suite 420, Chicago, IL 60661-1410 Cook County. 13. Publication Title:

15. Extent and Nature of circulation: (average number of copies each issue during proceeding 12 months=”X”) (Number copies of single issue published nearest to filing date = Y”) (a)Total Number of Copies (Net press run): X=15,821, Y=15,659. b. Legitimate Paid and/or Requested Distribution (By Mail and Outside the Mail). (1) Outside County Paid/Requested Mail Subscriptions stated on PS Form 3541. (Include direct written request from recipient, telemarketing and Internet requests from recipient, paid subscriptions including nominal rate subscriptions, employer requests, advertiser’s proof copies, and exchange copies.) X= 8,553, Y=8,666. (2) In-County Paid/ Requested Mail Subscriptions stated on PS Form 3541. (Include direct written request from recipient, telemarketing and Internet requests from recipient, paid subscriptions including nominal rate subscriptions, employer requests, advertiser’s proof copies, and exchange copies.) X=0, Y=0. (3) Sales Through Dealers and Carriers, Street Vendors, Counter Sales, and Other Paid or Requested Distribution Outside USPS®: X=0, Y=0. (4) Requested Copies Distributed by Other Mail Classes Through the USPS (e.g. First-Class Mail®): X=0, Y=0. (c) Total Paid and/or Requested Circulation (Sum of 15b (1), (2), (3), and (4)): X=8,553, Y=8,666. (d) Nonrequested Distribution (By Mail and Outside the Mail). (1) Outside County Nonrequested Copies Stated on PS Form 3541 (include Sample copies, Requests Over 3 years old, Requests induced by a Premium, Bulk Sales and Requests including Association Requests, Names

X=6,943, Y=6,832. (2) In-County

Stated on PS Form 3541 (include Sample copies, Requests Over 3 years old, Requests induced by a Premium, Bulk Sales and

Names obtained from Business Directories, Lists, and other sources): X=0, Y=0. (3) Nonrequested Copies Distributed Through the USPS by Other Classes of Mail (e.g. First-Class Mail, Nonrequestor Copies mailed in excess of 10% Limit mailed at Standard Mail® or Package Services Rates): X=0, Y=0. (4) Nonrequested Copies Distributed Outside the Mail (Include Pickup Stands, Trade Shows, Showrooms and Other Sources): X=62, Y=9. (e) Total Nonrequested Distribution (Sum of 15d (1), (2), (3) and (4)): X=7,170, Y=6,841. (f) Total Distribution (Sum of 15c and e): X=15,558, Y=15,507. (g) Copies not Distributed (See Instructions to Publishers #4, (page #3)): X=263, Y=152. (h) Total (Sum of 15f and g): X=15,821, Y=15,659. (i) Percent Paid and/or Requested Circulation (15c divided by f times 100): X=54.97%, Y=55.88%. 16. Publication of Statement of Ownership for a Requester Publication is required and will be printed in the November 2013 issue of this publication. 17. Signature and Title of Editor, Publisher, Business Manager, or Owner: I certify that all information furnished on this form is true and complete. I understand that anyone who furnishes false or misleading information on this form or who omits material or information requested on the form may be subject to criminal sanctions (including fines and imprisonment) and/or civil sanctions (including civil penalties): Charles Thompson, Date 9/24/13

AMERICAN LAUNDRY NEWS 14. Issue Date for Circulation Data

Below: September 2013

from Business Directories, Lists, and other sources):

Nonrequested Copies

Requests including Association Requests,

Sani Wash - McClure Industries, Inc. 9051 SE 55th Ave., Portland, OR 97206 800-752-2821 www.mcclureindustries.com, info@mcclureindustries.com

Pellerin Milnor Corp.

P.O. Box 400, Kenner, LA 70063 504-467-9591, Fax: 504-468-3094 www.milnor.com

TYING MACHINES

FELINS USA, Inc. Milwaukee, WI Tying, Banding & Automated Shrink Wrap Systems 800-843-5667 sales@felins.com For more information visit us at www.felins.com

WASHERS – CONTINUOUS BATCH

Pellerin Milnor Corp.

P.O. Box 400, Kenner, LA 70063 504-467-9591, Fax: 504-468-3094 www.milnor.com

WASHER-EXTRACTOR

Pellerin Milnor Corp.

POUNDS OR LESS

P.O. Box 400, Kenner, LA 70063 504-467-9591, Fax: 504-468-3094 www.milnor.com

WASHER-EXTRACTOR

Pellerin Milnor Corp.

POUNDS OR MORE

P.O. Box 400, Kenner, LA 70063 504-467-9591, Fax: 504-468-3094 www.milnor.com