ATM Yearbook 2019

Page 1

A 12-month tourism industry review

AN OFFICIAL ARABIAN TRAVEL MARKET PUBLICATION

Your haven to do nothing. Or absolutely everything.

“ We are extremely proud of the collective efforts of everyone working to create a world-class tourism industry in the UAE” H.E. ENG. SULTAN BIN SAEED AL MANSOORI,

— HIS HIGHNESS SHEIKH AHMED BIN SAEED AL MAKTOUM, MINISTER OF CHAIRMAN AND CHIEF EXECUTIVE, EMIRATES AIRLINE & GROUP ECONOMY, UAE

ATM yearbook

A 12-MONTH TOURISM INDUSTRY REVIEW

ATM yearbook

2019

AN OFFICIAL ARABIAN TRAVEL MARKET PUBLICATION

46

20

Contents 13 16 18

20 25

30

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THE BIG PICTURE: SECTOR MEGA STATS

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COMING SOON: PROJECTS 2019

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TOP 30 GULF PROJECTS

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Our welcome Your pleasure

118 108 156

140

Contents

107 SAUDI ARABIA 108 3QVOLWU WN ;I]LQ )ZIJQI \W]ZQ[U ]XLI\M 117 HOTEL INDUSTRY IN FOCUS 118 )KKWZ 124 <15- 0W\MT[ 128 ;Q` ;MV[M[ BQOPa *Ia 132 5QVWZ 0W\MT[ 136 -UIIZ 0W[XQ\ITQ\a /ZW]X 140 5- ,]JIQ 142 ! ZMOQWVIT PW\MT XQXMTQVM

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FOREWORD

A constant amid change Despite evolution and disruption, Arabian Travel Market remains the industry’s beacon of stability, providing a platform for innovation, development, business and debate

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ATM yearbook

“ CLAUDE BLANC, WTM PORTFOLIO DIRECTOR REED TRAVEL EXHIBITIONS

With technologies such as AI and automation becoming mainstream, the hospitality and travel and tourism industries must embrace this disruption and leverage the benefits”

W MUSCAT A bold remix of traditional charm and unexpected happenings, W Muscat sets the scene for an eclectic escape to the Sultanate of Oman.

For reservations whotels.com/muscat 968 2212 0000 Š2016 Marriott International, Inc. All Rights Reserved. W and its logos are the trademarks of Marriott International, Inc., or its afďŹ liates.

COMMENT

Tech takes centre stage at ATM The 26th edition of ATM will turn the spotlight on digital disruption and industry innovations explains Claude Blanc, WTM Portfolio Director, Reed Travel Exhibitions

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FOREWORD

A world-class tourism destination H.E. Eng. Sultan Bin Saeed Al Mansoori, Minister of Economy, UAE, discusses the remarkable impact the tourism sector is having on the country’s economic growth

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A YEAR IN REVIEW

Queens Elizabeth 2 Hotel Dubai

Abu Dhabi

Warner Bros World Abu Dhabi

2018 >

QE2 HOTEL LAUNCH The world-famous luxury liner, the QE2, opens its doors as a luxury floating hotel in Dubai. The former Cunard cruise ship, owned by the Dubai government, is docked permanently at Mina Rashid and features cabins converted into hotel rooms and suites, 13 restaurants, an English pub, a ballroom and an exhibition area dedicated to the ship’s history.

MAY

SHARJAH ON SAFARI One of three new luxury eco hotels opens to guests in Sharjah, thanks to a collaboration between South Africa-based Mantis Hospitality and the Sharjah Investment and Development Council (Shurooq). Kingfisher Lodge in Khor Kalba, part of the ‘Sharjah Collection’, features 25 luxury tents in a desert wetland that is home to mangroves, tidal creeks and beaches.

JUNE

JULY

TOURISM BOOSTS BAHRAIN ECONOMY Bahrain’s non-oil economy grew 5% in 2017, led by the tourism industry, a new report by the Bahrain Economic Development Board (EDB) reveals. The kingdom’s hotels and restaurants sector expanded by 9.5%, total visitor expenditure rose 8.9% and the average length of stay increased 2.5% to 2.82 days, the entity announces.

ABU DHABI GETS SMART Abu Dhabi tops a list of cities in Africa and the Middle East in the McKinsey Global Institute study ‘Smart Cities: Digital Solutions for a More Liveable Future’. The city ranks first in the region with a score of 18.4 based on its use of technology to enhance living standards across a wide range of criteria, including healthcare, security, mobility, economic development and housing.

WHATSAPP COUP FOR ETIHAD Etihad Airways launches a WhatsApp Business solution, allowing guests to communicate instantly with the airline via the popular messaging app. The new service enables premium passengers at Abu Dhabi International Airport to chat with the airline’s agents about their flights in a fast, personal and efficient way.

JED SOFT OPENS Saudi Arabia’s new King Abdulaziz International Airport (JED) in Jeddah soft opens and national carrier Saudia is the first airline to operate a flight out of the SAR36 billion (US$9.6 billion) facility. The airport, which has an annual capacity of 80 million, is an important gateway for religious tourists to Medina and Mecca.

SAUDIA H1 BOOST Saudia reports a boost in passengers and flights during the first half of 2018. Saudi Arabia’s national airline carried approximately 17 million passengers across its domestic and international network during the first six months of the year, up 8% compared to the same period in 2017. It also operated 4% more flights.

d )<5 A-):*773 !

WARNER BROS DEBUT Seven years in the making, the AED1 billion ($272 million) Warner Bros World Abu Dhabi opens on Abu Dhabi’s Yas Island. The theme park boasts 29 exciting rides spread over more than 1.6 million square feet and features six immersive visitor zones: Gotham City, Metropolis, Cartoon Junction, Bedrock, Dynamite Gulch and Warner Bros Plaza. Each zone features live performance shows and superhero characters.

AJMAN TOURISM TAX CUT HH Sheikh Humaid bin Rashid Al Nuaimi, Ruler of Ajman, issues a decree to reduce the tourism tax paid by hotels and tourism companies in the emirate from 10% to 7% in a move designed to promote tourism and improve the emirate's investment environment.

MAY 2018 - APRIL 2019

Emirates and flydubai frequent flyer programmes merge

Abu Dhabi’s thrill-seeking teen

The new Air Arabia livery

2018 >

AUGUST

AUGUST RECORD @DXB Dubai International (DXB) reports its busiest August ever with 8.37 million passengers passing through the facility. It surpasses the airport’s previous record of 8.23 million set in August 2017.

DUBAI TOURISM STUDENT DRIVE Dubai Tourism encourages Emirati and expat students to join the city’s rapidly evolving tourist-facing workforce by offering them a range of innovative vocational education programmes at its Dubai College of Tourism (DCT). The courses are designed to bridge the gap between hands-on training and a conventional university degree and focus on five core programme areas – Tourism, Events, Hospitality, Retail and Culinary Arts. SKYWARDS REPLACES OPEN Emirates Skywards replaces flydubai’s frequent flyer programme, OPEN. The alignment of the two loyalty programmes allows Emirates Skywards members to also earn Skywards Miles and Tier Miles when travelling on both airlines. Former OPEN members can enrol into Emirates Skywards to continue earning Miles on flydubai.

SEPTEMBER

ACCOR ACQUIRES MÖVENPICK French travel and lifestyle group AccorHotels completes its €482 million ($541 million) acquisition of Swiss hospitality firm Mövenpick Hotels & Resorts, consolidating its footprint in Europe and Asia and accelerating its expansion in Africa and the Middle East where Mövenpick enjoys significant brand awareness. STORYTIME FOR ABU DHABI The Department of Culture and Tourism Abu Dhabi launches a new global destination campaign, ‘A Series of Extraordinary Stories’. It includes films showcasing the ‘untold stories’ of real people living in the emirate, from a Bedouin camel herder to a thrill-seeking teen, in a bid to promote the emirate as a unique leisure, business and cultural destination. HAJJ HIKE FOR 2018 Hajj numbers are on the rise with 2.371 million Muslims visiting Makkah to perform Hajj in 2018 (August 19 to 24) compared to 2.35 million in 2017. Of those, 1.759 million hailed from overseas markets, according to Saudi Arabia’s General Authority for Statistics.

OCTOBER

NEW AIR ARABIA ID Air Arabia unveils a new brand identity to mark its 15th anniversary. The Middle East and North Africa’s first low-cost carrier, which transformed the region’s air travel industry when it launched in 2003, revealed its new aircraft livery and interior at a ceremony staged at Sharjah International Airport. Today, the carrier serves more than 155 routes from multiple hubs across the UAE, Morocco and Egypt, operated by 53 aircraft. FLYDUBAI’S FINNISH FIRST Dubai low-cost carrier flydubai launches its daily service to Helsinki, making its mark as the first UAE national carrier to fly direct to Finland’s capital. The new route is code-shared with Emirates. NEOM BOARD APPOINTED The Saudi government appoints a “global advisory board” for Neom, the kingdom’s $500 billion city of the future, comprising experts in multiple sectors. The futuristic mega city will also have its own airport located near the kingdom’s Tabuk area. Its code, registered with the International Civil Aviation Organisation (ICAO), is OENN.

)<5 A-):*773 ! d

A YEAR IN REVIEW

Etihad Airways

The Red Sea project

DXB

2019 >

NOVEMBER

ETIHAD IS 15! Etihad Airways celebrates its 15th birthday. The airline performed a symbolic flight from its home in Abu Dhabi to the historic city of Al Ain on November 5, 2003 and commenced commercial services on November 11 with a flight to Beirut. Today, Etihad Airways operates a fleet of 110 aircraft and flies to 84 passenger and cargo destinations. EK REVENUES UP, PROFITS DOWN The Emirates Group reports $14.8 billion half-year revenue for 2018-2019, up 10% year on year. However, profits are down 53% y-o-y to $296 million, primarily due to a significant 37% increase in fuel prices, as well as the negative impact of currencies in certain markets. LOUVRE HITS 1MN Louvre Abu Dhabi says it welcomed more than one million visitors in its first year since opening. UAE residents represented 40% of the museum’s total number of visitors while Indians accounted for the largest percentage of international guests at the mega attraction.

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DECEMBER

SAUDI EVENT FIRST Saudi Arabia stages the inaugural Saudia Ad Diriyah E-Prix – the opening race of the 2018/19 ABB FIA Formula E Championship – in Riyadh from December 13 to 15. It marks the first event the kingdom has made accessible to international tourists, made possible by Saudi’s new Sharek online visa system.

JANUARY

DXB STILL #1 Dubai International (DXB) retains its position as the world’s busiest airport for international customer numbers for the fifth consecutive year with annual traffic for 2018 surpassing 89.1 million, operator Dubai Airports reveals.

RAK STRATEGY UNVEILED Ras Al Khaimah’s Tourism Development Authority (RAKTDA) launches Destination Strategy 2019-2021, a three-year plan to diversify the emirate’s offering and attract higher yield visitors. Accelerating tourism sector investment, nurturing home-grown enterprises and introducing sustainable nature-based adventure and cultural experiences are also priorities.

‘ENJOY SAUDI’ SAYS GEA Saudi Arabia’s General Entertainment Authority (GEA) reveals plans for the country to become an entertainment destination with projects and events lined up for 2019 including live performances, international exhibitions, Ramadan competitions, e-gaming events, and even the Madame Tussauds wax museum. It also launches its new ‘Enjoy Saudi’ platform showcasing event information.

RED SEA PROJECT GETS THUMBS UP The master plan for a project to develop 22 islands in the Red Sea off the coast of Saudi Arabia is approved, with phase one scheduled for completion in 2022. Developer, The Red Sea Development Company (TRSDC), says phase one will include 14 luxury and hyper-luxury hotels providing 3,000 rooms across five islands and two inland resorts.

BAHRAIN TO SINK B747 Bahrain prepares to open the world’s largest underwater theme park , which will include a submerged Boeing 747 aircraft. The 10-hectare mega attraction will also feature coral reefs, sculptures and the replica of the house of a pearl merchant local. The aircraft will be adapted to promote the growth of corals and will serve as a habitat for marine animals.

MAY 2018 - APRIL 2019

DWTC

Tourism to Oman is on the rise

Arabian Travel Market

FEBRUARY

MARCH

APRIL

IT’S A 10 FOR DWTC Dubai World Trade Centre (DWTC) wins bids to host 10 new international congresses at the venue from 2019 to 2022. These high-proďŹ le events, which are related to the health, space and petroleum industries, will bring in approximately 37,000 delegates from around the world and deliver an estimated $190 million economic boost for the emirate.

ATTRACTIONS MARKETPLACE LAUNCH Dubai’s Department of Tourism and Commerce Marketing (Dubai Tourism) ofďŹ cially launches its B2B Attractions Marketplace. The online platform aims to connect attractions and experiences across the city with global audiences and relevant channel partners.

SHARJAH INTL RECORD Sharjah International Airport reports a record number of passengers in 2018 as it embarks on a major expansion project to increase capacity to 20 million passengers by 2025. The airport was used by 12.04 million passengers last year, up 6% year on year.

HILTON’S KSA PUSH Hilton reveals plans to add more than 10,000 rooms across 35 new hotels in Saudi Arabia over the next three to ďŹ ve years. The global hospitality ďŹ rm currently operates 11 properties in the kingdom.

GREEN LIGHT FOR KSA E-VISAS Saudi Arabia’s cabinet approves new 24-hour electronic visas for foreign visitors attending sports events, concerts and business attractions. Event details will be announced two months ahead of time and included in new system.

OMAN ON THE UP Tourism arrivals to Oman will increase at a Compound Annual Growth Rate (CAGR) of 5% between 2018 and 2023 to 3.5 million, according to Colliers International data released ahead of ATM. The rise will be fuelled by visitors from India, who accounted for 21% of total international arrivals in 2018.

ARABIAN TRAVEL WEEK FIRST Arabian Travel Market organiser Reed Travel Exhibitions launches the inaugural Arabian Travel Week – an umbrella brand comprising four co-located shows running at Dubai World Trade Centre (DWTC) from April 27 to May 1, 2019. They include existing shows ATM 2019 and ILTM Arabia and two new additions, Holiday Shopper and CONNECT Middle East, India and Africa. ATM 2019 The 26th edition of ATM, the leading international travel and tourism event in the Middle East for inbound and outbound tourism professionals, takes place from April 28 to May 1 at DWTC. It aims to build on the success of the 25th edition in 2018, which attracted almost 40,000 industry delegates. RETAIL THERAPY AT HOLIDAY SHOPPER Reed Travel Exhibitions, the organiser of Arabian Travel Market (ATM), launches its ďŹ rst consumer day – Holiday Shopper – in Hall 1 at DWTC from 12 noon to 8pm on Saturday April 27. It showcases travel and hospitality exhibitors, including regional and international destinations, who offer visitors discounts and deals.

)<5 A-):*773 ! d

“ It is really happening right now – Expo 2020 Dubai is no longer just an idea or a promise, it is a reality”

AHMED AL KHATIB, VICE PRESIDENT OF REAL ESTATE AND DELIVERY, EXPO 2020 DUBAI COMMITTEE

— HIS HIGHNESS SHEIKH AHMED BIN SAEED AL MAKTOUM, CHAIRMAN AND CHIEF EXECUTIVE, EMIRATES AIRLINE & GROUP

ATM yearbook d )<5 A-):*773 d )<5 A-):*773

BIG NEWS A glance at some of the top industry headlines over the past 12 months

2018 MAY

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SEPTEMBER

UAE's Expo 2020 Dubai dream becomes a reality

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DECEMBER

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2019

JANUARY

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FEBRUARY

H.H. Sheikh Mohammed unveils Dubai Airports’ new brand identity

EMIRATES CLOSES IN ON APPLE IN BRAND INTIMACY RANKINGS

NO ROOM AT THE INN: UAE HOTEL RATES SPIKE AHEAD OF POPE’S VISIT

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“

The passion for the emirate that exists amongst both UAE nationals and the communities of more than 200 nationalities living here is a key driver of Dubai’s success”

ISSAM KAZIM, CEO, DUBAI CORPORATION FOR TOURISM AND COMMERCE MARKETING (DCTCM)

— HIS HIGHNESS SHEIKH AHMED BIN SAEED AL MAKTOUM, CHAIRMAN AND CHIEF EXECUTIVE, EMIRATES AIRLINE & GROUP

ATM yearbook

EXPLORE NEW HORIZONS

THE BIG THE UAE

2018

TRAVEL & TOURISM INVESTMENT

TOURISM International tourist arrivals expected in 21.27m

2017

2018

AED

AED

AVIATION by 2020

AED

2018

33.55m

2028

25.4b

62.1b

200b

Contribution to UAE economy Spending

Share of total national investment

AED

202.6b in 2028

Sources: MEED Projects, TopHotelProjects, Oxford Economics, Colliers, WTTC, IATA, Mastercard’s Global Destination Cities Index.

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8.2%

11.2%

2018

2028

DID YOU KNOW?

ABU DHABI ON TOP

8.2b

It’s the fastest growing city in the Middle East and Africa in terms of overnight visitor arrivals, with a CAGR of 18.2% between 2009 and 2017.

Global air passengers are anticipated by 2037

$53.1b Contribution to UAE GDP or

37.5%

PICTURE THE MIDDLE EAST TOURISM

HOTELS

$30b

International tourist arrivals 74.93m

Worth of hotel contracts set to be awarded in MENA between now and 2023

2018

122.54m

Of which

2028

China

$4b Egypt Spending

$162.1b

$3.9b KSA

HOT TOURISM SOURCE MARKETS

1.6m

$11b UAE

Chinese tourists to the GCC in 2018 Rising 81% to 2.9m by 2022 Russia

933,000

238,963

Russian tourists to the GCC in 2018

New hotel rooms planned or in development in the ME

Rising 125% to 2.1m in 2023

126,576 Of these are in Dubai

TRAVEL & TOURISM INVESTMENT 2017

AED

25.4b

= 1,000

ME

Dubai

2018

AED

62.1b

Share of total national investment

7.5%

9.9%

2018

2028

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Coming soon

A round-up of some of the most anticipated Gulf projects opening in 2019

UAE

Maryam Island, Sharjah

Abu Dhabi Midfield Terminal Abu Dhabi International Airport’s new $3 billion MidďŹ eld Terminal will span an area of 742,000 sqm and initially provide capacity for up to 30 million passengers a year when it opens in the fourth quarter of this year.

Dubai Arena Dubai’s largest air-conditioned indoor stadium, with a capacity of up to 17,000 people, will open its doors this year. Located in City Walk, it is expected to be Dubai’s new venue of choice for music concerts and sports events.

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This mixed-use development located between Al Khan Lagoon and Al Mamzar in Downtown Sharjah and built to the tune of $654 million, will feature apartments and residences, four- and ďŹ ve-star hotels and more than 100 restaurants, cafes and shops located along the city’s waterfront.

DIFC Grand Mosque DIFC Grand Mosque, located in the $1 billion Gate Avenue Development in Dubai International Financial Centre (DIFC), is designed to resemble a cube within a cube. It will have space for up to 500 worshippers.

Yas Bay Arena, Abu Dhabi A cornerstone of the new Yas Bay redevelopment project, the 18,000-seat Yas Bay Arena will be the largest indoor venue in Abu Dhabi. Developed at a cost of $3.2 billion, the arena will be capable of staging large-scale public and private functions such as sporting competitions, corporate and MICE events, cultural performances, concerts, and other activities.

Mirkaaz Mall, Ajman

Ajman Square, Ajman This centrally-located, mixed-use development will boast restaurants, cafes, open-air seating areas and walking tracks. It will become a hub of culture and community events and reflect Ajman’s “unique identity�, according to its developers, and will also feature murals and sculptures by local artists.

Luxury Camp, Ras Al Khaimah Ras Al Khaimah Tourism Development Authority (RAKTDA) and developer Mantis are currently building this glamping site located atop Jebel Jais, the highest mountain in the UAE. The camp will house 47 luxury tented units comprising 34 deluxe tents, 11 one-bedroom tented suites with private pool, and two two-bedroom tented suites with private pool. Other facilities will include a health club, heated pool, spa & wellness centre, kids’ play area, ďŹ re pit and a restaurant.

Developed at a cost of US$136 million, Ajman’s Mirkaaz Mall will feature the largest atrium roof of any shopping mall in the UAE, according to its developer. The mall itself will cover an area of 93,000 sqm and boast a hypermarket covering an area of 15,000 sqm, as well as a range of visitor attractions. The mall will be located on the Sharjah-Ajman border and will be easily accessible from Sheikh Mohammed Bin Zayed Road.

Glamping in Dubai Dubai has big plans to transform Hatta into a major tourism destination, offering a range of outdoor adventure experiences and unique desert accommodation, from luxury lodges to repurposed vintage trailers. The region's ďŹ rst trailer hotel, Hatta Sedr Trailers (pictured below), is due to open later this year.

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Jeddah Tower

Riyadh Metro

The $2 billion Jeddah Tower will eclipse Dubai’s Burj Khalifa and forthcoming Dubai Creek Tower as the world’s tallest building when it opens this year, rising to a staggering 1km. The centrepiece of the $20 billion Jeddah Economic City project, it will house a luxury hotel, residences, ofďŹ ce space, and an outdoor viewing platform that will double as an ‘air park’.

The $23 billion Riyadh Metro ranks among Saudi Arabia’s largest urban construction projects to date. The service, which will comprise six separate rail lines and 84 stations, forms the backbone of Riyadh’s new public transportation system. Its anticipated capacity is 3.6 million passengers per day and the ďŹ rst phase of the service is scheduled to open later this year

SAUDI ARABIA

Vox Cinemas Riyadh One of the largest cinemas to open in Saudi Arabia this year, the 15-screen multiplex Vox Cinemas in Riyadh will anchor the attractions at the city’s Al Qasr Mall. Vox Cinemas’ signature Kids and Max experiences will also feature at the new multiplex.

Bahrain International Airport expansion Bahrain International’s new passenger terminal, due for completion in Q3 this year, will feature a 4,600 sqm departure hall, 104 check-in counters, 36 passport control booths and 24 security checkpoints, according to operator Bahrain Airport Company.

BAHRAIN

Bahrain Underwater Theme Park What is being touted as the world’s largest underwater theme park is currently under development in the coastal waters off Bahrain. The unique diving site covers an area of more than 100,000 sqm and is set to open this summer. The centrepiece of the underwater park will be a 70-metre long, decommissioned Boeing 747 jumbo jet, which divers will be able to explore. Other features will include artiďŹ cial reefs and a submerged replica of a traditional Bahraini pearl merchant’s house.

Dilmunia Mall, Manama Bahrain’s latest entertainment, leisure and retail destination is scheduled to open its doors in October. Situated adjacent to the Dilmunia Grand Canal, the centrepiece of the mall will be a three-storey-tall cylindrical aquarium teeming with aquatic life. The facility will also be home to a state-of-the-art indoor ice rink.

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OMAN

Al Araimi Walkway, Muscat This boulevard-style commercial centre will feature a four-star hotel, more than 370 retail outlets, a broad selection of cafes and restaurants and entertainment and leisure facilities including a cinema and a water park. Developer Al Raid Group estimates the development will create up to 3,000 new jobs in Muscat.

Adam Safari Park Oman’s ďŹ rst zoo is currently under development in the Wilyat of Adam. The attraction will feature a large safari park where numerous species of animals will roam freely; a safari hotel village and restaurant; an amusement park featuring a steel rollercoaster; a go-kart track and a large maze for children. The Adam Safari Park has been commissioned as part of the Oman Tourism Strategy. .

KUWAIT

Sur Gate, Sharqiyah This $312 million project comprises a shopping mall, leisure centre and commercial and educational facilities and is located in the Al Sharqiyah governorate near Muscat. The facility will feature a City Walk boulevard that will house retail and F&B outlets and entertainment attractions.

Sheikh Jaber Causeway The 48.53km Sheikh Jaber Causeway will cross Kuwait Bay and link Kuwait City with Subiyah New Town. The project comprises a main bridge spanning 37.5km and a 12.43km land link. The causeway will be the fourth-longest in the world when it is completed in the coming months. Kuwaiti ofďŹ cials say it is crucial to the country’s long-term economic diversiďŹ cation plans.

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ATM yearbook

“

At Emirates, innovation is in our DNA - it’s something we have always nurtured and delivered to benefit our customers and our business”

HIS HIGHNESS SHEIKH AHMED BIN SAEED AL MAKTOUM, CHAIRMAN AND CHIEF EXECUTIVE OF EMIRATES AIRLINE & GROUP

A pioneer of the

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skies

Despite a turbulent 2018, Emirates remained steadfast in its commitment to improving the customer experience, driving industry-leading innovations that continue to set the airline apart from its competition, explains Highness Sheikh Ahmed bin Saeed Al Maktoum, Chairman and Chief Executive of Emirates Airline & Group

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HH Sheikh Ahmed

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The Emirates A380

“Overall passenger demand for air travel continues to be on the rise, presenting opportunities to look for new revenues sources� )<5 A-):*773 ! d !

The partnership with flydubai has gone “from strength to strength”, says Sheikh Ahmed

“Our partnership [with flydubai] has helped to further strengthen Dubai’s position as a leading global aviation hub through increased traffic flows”

Above: Embracing diversity – the Emirates Lunar New Year dining experience

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Below: Enhancing the customer experience remains a top priority Bottom: Emirates will soon launch the world’s first biometric path

“Innovation is in our DNA - it’s something we have always nurtured and delivered to benefit our customers and our business”

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2018 HIGHLIGHTS • Boeing 777-200LR fleet refurbishment: a US$150 million programme

• 10 years of mobile connectivity: and 12m+ passengers connect to Wi-Fi in 2018

members can now earn Skywards Miles and Tier Miles on both Emirates and flydubai

• New 3D seat models on emirates.com: first airline globally to roll out web virtual reality (VR) technology on its digital platform

• Family summer treats: new ‘Fly With Me’ animal toys and Lonely Planet activity kits for kids, plus free icecream in Dubai International’s T3

• Home check-in: introduced in April

• Global biometric first: airline announces plans to launch the world’s first ‘biometric path’ offering customers a smooth and seamless airport journey at Dubai International

• New Cairo lounge: taking the total lounge count to 42 globally

• Skywards hits 20 million members: more than 14 billion Miles are cashed-in for upgrades In April 2018, Emirates introduced home check-in

• Flydubai joins Skywards:

2019 FOCUS • Premium Economy preparation: the new product, now in planning, will be deployed on next-gen A380s from 2020 onwards

• Boeing 777X update: planning new cabin design for next-gen aircraft

• Live TV: more than 50 additional aircraft will be retrofitted with Live TV, taking the total to 225

• High-tech buses: a 128-strong fleet will be operational by 2020 to transport Emirates’ passengers between terminals and its aircraft at remote stands

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NEW ROUTES, MORE CAPACITY 2018 • New London Stansted and Edinburgh routes launched

• New Dubai-Bali-Auckland service • Frequencies added to 20+ destinations globally

• Capacity to 8 cities upgraded • Enhanced connectivity to South America with Santiago de Chile service launch

• Emirates and flydubai partnership expanded, providing customers with access to a combined network of 206 unique points

• New codeshare agreement with Jetstar Pacific

• Enhanced commercial strategic partnership with South African Airways

• 50 destinations served by the A380 with Hamburg and Osaka added to the schedule

2019 • A new four-times-weekly service to Portugal’s second largest city, Porto, will launch in July Above: Emirates has introduced playlist synching ahead of travel

Below: Porto, Portugal’s second largest city

• A new daily service linking Phnom Penh, Cambodia and Bangkok, Thailand, will launch on June 1

Tiu Kelep near Rinjani, Lombok - West Nusa Tenggara • Indonesia

Come to the place where the magic stays Come and Visit Indonesia Pavilion at Arabian Travel Market - Dubai on April 28 - May 1, 2019 Dubai International Convention and Exhibition Centre

#AS2550

www.indonesia.travel indonesia.travel indonesia.travel @indtravel @indtravel

Only in Dubai: one of the city’s newest attractions, Dubai Frame

d )<5 A-):*773 !

Only in Dubai It’s a tagline that has taken on new meaning in 2019 as the Dubai Corporation for Tourism and Commerce Marketing (DCTCM) encourages residents and visitors to become leading advocates for a destination that continues to rapidly expand and diversify, as CEO Issam Kazim explains

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Issam Kazim, CEO, DCTCM

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Clockwise from top left: Dubai welcomed 15.92m visitors in 2018 Al Seef Dubai Creek Saudi Arabia is Dubai’s second largest source market by country Bluewaters Island

The First Class flatbed: Emirates is at the forefront of on-board innovations and experiences

TAKE 5 Dubai Tourism’s strategic priorities unveiled 1. Entering new markets 2. Increasing its presence in major tourism markets 3. Diversifying its sources of income 4. Creating a series of comprehensive tourism experiences under the theme ‘only in Dubai’ 5. Promoting Dubai’s attractiveness as a leading business destination

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“Russia, China and Germany are three of our fastest-growing source markets”

DUBAI’S TOP FOUR VISITOR MARKETS 2018 1. India

2m+ 2. Saudi Arabia

1.6m 3. UK

1.2m 4. China

857k

Above: EIberitiis exeriandant ex eosa ne pro que voluptati

ONES TO WATCH Russia (6th)

USA (7th)

678k

656k

Philippines (top 10 for first time)

387k

Nigeria

The Al Fahidi Historical District

185k )<5 A-):*773 ! d !

“The #MyDubai campaign and Instagram page have harnessed a large amount of usergenerated content, encouraging people to capture the real-life dynamics of Dubai”

TREND WATCH Issam Kazim, CEO of Dubai Corporation for Tourism and Commerce Marketing (DCTCM), identifies the top trends shaping Dubai's strategy to become the world’s most visited city

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• Crafting bespoke, experiential travel: As more travellers actively seek to delve deeper into the destination’s identity, we are journeying into a wider world of immersion where people can understand the rich culture that underpins Dubai’s growth into a modern metropolis.

• Innovation in travel: Tailor-made experiences now require customised information, with real-time product updates and personalisation tools designed to create short-form and individualised itineraries.

• A focus on segmented audiences: Harnessing the support of key stakeholders, we are actively ensuring we keep up to date on how to enhance segmented guest experiences across all touchpoints. A prime example of this strategy is Dubai Tourism’s efforts to appeal to a diverse range of audiences in the Chinese market with the introduction of the Dubai Tourism China Mark, the launch of the WeChat Mini Programme, celebrations for Chinese New Year across the city and industry-leading collaborations with technology brands such as Huawei, Tencent and Fliggy to offer Chinese visitors a rich programme of interactive content.

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Canoeing at Hatta with Hatta Wadi Hub

ALL EYES ON HATTA Plans to transform Hatta into a major hub for tourism and investment are well under way. His Highness Sheikh Mohammed bin Rashid Al Maktoum, UAE Vice President and Prime Minister and Ruler of Dubai, has ordered govern-

ment entities to speed up the execution of all projects related to Hatta’s comprehensive development plan and Meraas Holding – the entity behind several initiatives to position the mountainous area as an adventure and eco-tourism base – has already stepped up to the challenge. It has opened the doors to

Hatta Wadi Hub, a coaching centre offering high-energy activities such as mountain biking; Hatta Drop-in, Asia’s first water jump park; and a new glamping experience at the Hatta Damani Lodges. Visitors will also have the opportunity to stay at Hatta Sedr Trailers – a first-of-itskind experience in the region,

with vintage trailers being repurposed as boutique hospitality experiences. Other upcoming attractions include Hatta Zorbing, a zorbing centre for adults and kids and a new boutique hotel offering based on a traditional Riad, which is set to open at the end of this year. Riad Hatta will offer

authentic dining and cultural experiences showcasing the area’s heritage, in line with Sheikh Mohammed’s vision to preserve and promote the nation’s identity. Hatta is located 115km from the city of Dubai, near the border with Oman, and is set amongst the impressive Hajar Mountains.

Far left: Hatta Damani Lodges at sunset Above and left: The Hatta Wadi Hub activity centre

Le Mer – one of Dubai’s newest leisure destinations

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Al Marmoom Bedouin Camp

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EVENTS

261

TOURISM

Successful bids for meetings, conferences and incentives in 2018 Delivering

4th

Most-visited city globally

$537

Average global visitor spending per day in Dubai in 2017

153,640

delegates to Dubai over the coming years and an economic impact of approximately AED1.2 billion to the city.

18

Citywide retail events being staged in 2019

$29.7b Total international visitor spending in 2017 International visitors 25

Millions

DUBAI IN NUMBERS HOTELS

28

10

New hotels opened in 2018

0

2017 2018 2020 2022 2025

5

DUBAI INTERNATIONAL (DXB)

1

DXB’s ranking among all air hubs in terms of international passenger trafďŹ c

20 15

AIRPORTS

112,381 Hotel rooms in 2018

76%

89.1m

Passenger trafďŹ c in 2018

118m Predicted passenger capacity by 2023

DUBAI WORLD CENTRAL (DWC)

900,000 Passenger trafďŹ c in 2018

240m

Estimated total annual passenger capacity when fully operational

Average hotel occupancy in 2018

Sources: Dubai Tourism, Dubai Airports, Mastercard’s Global Destination Cities

30.13 m Occupied room nights in 2018

Index, Dubai Department of Economic Development (DED), Dubai Festivals and Retail Establishment (DFRE), Dubai Business Events

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DUBAI TOURISM UPDATE A round-up of the DCTCM’s leading initiatives over the past 12 months VFR CAMPAIGN An ongoing social media competition under the #MyDubai initiative, harnessing the power of user-generated content to reflect the enduring importance of Dubai’s largely expatriate population in acting as advocates for the city. The competition calls on residents to share compelling moments that lie beneath the urban and technological experiences and highlight the diverse culture and soul of the city to their friends and family. The striking pictures, posts and videos submitted during the competition will form part of a dedicated microsite and will be re-shared across all #MyDubai social platforms. ATTRACTIONS MARKETPLACE Dubai Tourism has introduced a new business to business (B2B) online platform that will deliver an enhanced technological backbone to the emirate’s attractions and experiences, offering them integrated digital support and wider visibility among both domestic stakeholders and global markets. Launched in January 2019, the B2B ‘Attractions Marketplace’ is designed to create a seamless technological framework to further stimulate industry cohesion through the connectivity of the city’s attractions and experiences with the global industry’s network of B2B resellers. DUBAI COLLEGE OF TOURISM NEW CAMPUS Dubai College of Tourism (DCT), an institution established by Dubai’s Department of Tourism & Commerce Marketing (Dubai Tourism), has successfully opened the doors to a brand new, purpose-built college facility at Dubai Tourism’s headquarters, located in One Central, adjacent to the dynamic Dubai World Trade Centre area. Fostering a vibrant and social learning environment, the unique location of the modern campus provides students with tangible proximity to the industry while introducing them to the everyday practices of their chosen career.

The #MyDubai campaign

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AN UPDATE ON CONSUMER APPS – VISIT DUBAI APP The ‘Visit Dubai’ app is an all-encompassing digital travel companion that helps unlock the city’s attractions for global explorers. The upgraded app offers a seamless user interface that enables users to explore a variety of pre-determined itineraries as well as inviting them to curate their own from a wide range of key attractions and experiences, delivering personalised suggestions through real-time analytics of the users’ selection. Now in its second edition, the platform has been revamped to offer easy navigation, with shareability and social interaction taking centre stage to help users check in at various points of interest throughout the city and share their progress throughout their trip. DUBAI EXPERT & DUBAI WAY INDUSTRY TRAINING TOOLS Dubai College of Tourism (DCT), a department of Dubai’s Department of Tourism & Commerce Marketing (Dubai Tourism), continues to evolve and strengthen its guest relations and customer service training capabilities with further updates to the Dubai Way programme and Dubai Expert training tool. The platforms’ technological capabilities are crucial to elevating the business to business (B2B) travel industry landscape in Dubai, offering enriching learning experiences that impact the full spectrum of the tourist journey – from building awareness on the breadth of Dubai’s diverse destination offering to ensuring an enhanced visitor experience during their stay in the city. Both platforms are continuously evolving in line with ongoing developments in technology, with regular updates installed to showcase new attractions and experiences. ONLY IN DUBAI The Only in Dubai strategy includes several broad initiatives that will help deliver the target 25 million tourists to the city by 2025. One of the key pillars of Dubai’s Tourism Vision 2022-2025, the campaign aims to provide authentic and world-class end-to-end destination experiences across travel touchpoints that are tailored to relevant segments of tourists. A key pillar of the strategy is the launch of the emirate’s Tourism’s Happiness Index, which not only measures Dubai’s ability to exceed service expectations but helps ensure every visitor to Dubai becomes a passionate loyalist and a firm advocate of the city. By providing ‘Only in Dubai’ experiences, it is hoped tourists leave the city in a happy frame of mind, carrying with them memorable moments that will make them want to return or tell friends and family what Dubai has to offer.

‘Only in Dubai’ can you stay in a trailer in the desert

Zlatar lake

Serbia: The place to be #SeeSerbia @serbiatourism

National Tourism Organisation of Serbia

DISCOVER THE JOURNEY OF THE UNITED ARAB EMIRATES AT ETIHAD MUSEUM

The United Arab Emirates began its path towards becoming a progressive nation that looked forward to the future. This historical journey began on the 2nd of December, 1971. With resolution and determination, its spirit took shape and the vision began to unfold. Discover the story of the historical years leading up to the formation of the United Arab Emirates we know today, now at the Etihad Museum.

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Dubai Culture presents a year-round packed calendar of

Art And Culture Events To Enrich Tourist Experience There is much more to the city of Dubai, than mere superlatives that usually define it for a tourist. This city holds a special place in history books, and boasts of a rich cultural heritage, dotted with traditional elements, that the city has successfully preserved, despite the fast paced growth that it has undergone in recent decades. Dubai Culture & Arts Authority (Dubai Culture), an entity tasked with preserving the creative and cultural aspects of the Emirate, and empowering art, culture, heritage, and literature sectors, offers a colourful and captivating collection of cultural offerings, along with a year-round calendar of activities, exhibitions, tours, international participations, and more, to enrich the experience of everyone, who comes to Dubai – for leisure or business.

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As part of Dubai Culture’s vision to establish Dubai as a global centre for creativity, the Authority initiated a multitude of outreach programmes, including Dubai Next, Dubai Culture’s international platform for showcasing the Emirate’s culture abroad that has been hosted in major cities, including Basel, Paris, Milan, Venice, London, Sydney, and Creatopia, a virtual online platform that aims to promote a new level of partnership, engagement, and collaborative communication within the culture, arts, heritage, and literature sectors locally, regionally, and globally.

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Dubai Culture aims to strengthen cultural relations on an international and regional level by organising an ongoing series of cultural collaboration initiatives across research, commissions, events, and advocacy. This is to reinforce cultural tourism in Dubai and contribute to the diversification of Dubai’s economy through culture and creative industries. Since its inception in 2008, the Authority has been successfully enhancing the perception and broadening the understanding of Dubai around the world by organising a multitude of activities and events that attract people from around the world, including art and cultural events. Dubai Culture also manages museums to share the heritage and history of its culture.

To promote the artistic talent and the cultural diversity in the Emirate, Dubai Culture organises a full calendar of events across the year and caters to the growing tourism and the expanding creative sector on a local, regional, and international level, with an aim to showcase the culture and heritage of the UAE that tourists will appreciate. In addition, Dubai Culture manages multiple museums, including Al Shindagha Museum, Etihad Museum, Naif Museum, Museum of the Poet Al Oqaili, Dubai Museum, and Al Fahidi Fort, and the Coin Museum, that offer visitors and tourists a peek at the rich history and heritage of the UAE. Dubai Culture will be continuing on its mission of cultivating art and nourishing creativity, while maintaining a firm commitment, in all its work, to preserve Emirati heritage as it concurrently enhances the cultural diversity and social cohesion of Dubai.

Al Shindagha Museum

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The Authority will be proudly promoting Al Shindagha Museum, which tells the universal tale of human innovation, resilience, and the desire for progress which shaped the Dubai of today; Etihad Museum, which encourages cultural exchange, connecting the young Emirati generation with their culture and history; Dubai Art Season, Dubai Culture’s annual art initative and holds pride of place in the city’s busy cultural calendar, featuring a two-month citywide activation of arts events including the Emirates Airline Festival of Literature, SIKKA Art Fair and Art Dubai, among hundreds of other creative initiatives and activities across Dubai; Dubai Festival for Youth Theatre, a leading platform for nurturing the most promising theatre talents in the UAE and the Gulf region, including directors, theatre writers, actors, and technical professionals and experts in costumes, lighting, and make-up; the Dubai International Arabic Calligraphy Exhibition, a flagship initiative under Dubai Art Season that showcases work in the classical calligraphy style as well as newer adaptations that bring creative, modern flair to the art form; and the Live Our Heritage Festival that showcases the human needs of industry, arts, customs, and traditions, through four environments: Bedouin, mountainous, agricultural, and marine. Dubai Culture aligns everything it does with Dubai Plan 2021 to make Dubai a city of happy, creative, and empowered people, who proudly celebrate their cultural identity, developing and delivering initiatives that promote international cultural exchange and innovation, while celebrating the city’s identity, nurturing local talent and the creative economy, preserving Emirati heritage, and positioning Dubai on the global cultural map.

Dubai International Arabic Calligraphy Exhibition

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Dubai Culture strategically partners with key government and private entities to position the Emirate as a leading global destination for travel, business and creative industries. The Authority consistently promotes the city’s creative economy by organising an array of events that showcase the rich culture and heritage of Dubai through initiatives like Dubai Art Season, SIKKA Art Fair, Dubai Festival for Youth Theatre, and Live our Heritage Festival. Our goal is to enhance the Emirate’s cultural offerings further strengthening Dubai’s cultural tourism sector with our state-of-the-art museums, historical districts and more. Dubai Culture also supports the UAE Soft Power Strategy and keeps initiating and organising events across the nation and beyond, such as a retrospective of Emirati painter Abdulqader Al Rais in Paris in 2018, that aim to increase the country’s global reputation and position Dubai as a regional gateway and a capital for culture, art, and tourism. Dubai enjoys a rich heritage that goes beyond the founding of the nation to cover an expansive history told through key heritage sites, 17 of which Dubai Culture manages, and museums, including 6 that the Authority curates. The Authority initiates strategic partnerships with prominent Dubai-based cultural personalities and stakeholders from the public and private sectors to consistently position the Emirate as a thriving hub for creative industries. Dubai Culture’s joint efforts and collaboration with entities like Emaar, The Dubai Mall, Emirates Airline Festival of Literature, Art Dubai, Dubai Design Week, and other cultural organisations and DTCM. Dubai Culture offers a wide array of cultural events that attract and visitors seeking to discover Dubai, and residents who want to celebrate all that the Emirate has to offer.

SIKKA Art Fair

Al Wasl Plaza

Welcome the

future Expo 2020 Dubai calls on the world to come together to create a better future for all

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AN EXPO WITH LONG-TERM VISION • Expo 2020 Dubai’s theme is ‘Connecting Minds, Creating the Future’, recognising that generating sustainable solutions to global problems demands collaboration across cultures, nations and regions. • Expo 2020 Dubai’s sub-themes are Opportunity, Mobility and Sustainability, which are aligned to UAE Vision 2021’s mandate to develop the country’s knowledge economy. This involves nurturing innovation, encouraging entrepreneurship and supporting small and medium enterprises (SMEs). • Expo 2020's long-term strategy is intrinsically linked to the goal of UAE Vision 2021, which calls for the UAE to become one of the world’s leading countries by the time it celebrates its Golden Jubilee in 2021.

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Top: China’s pavilion will resemble a lantern Above: Expo 2020 is expected to attract 25 million visits Far left: The Mobility Pavilion

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EXPO 2020 DUBAI FAST FACTS • It will take place from 20 October 2020 to 10 April 2021 • It will be visited approximately

25m times

EMIRATES’ EXPO LIVERY ROLL-OUT COMPLETED

of visitors will hail from outside the UAE, representing the largest international visitor percentage in Expo history

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• It will include more than

Azerbaijan’s eco leaf

The first decal was unveiled in 2017 on an Emirates Boeing 777-300ER aircraft decorated in the blue ‘mobility’ decal. Since then, Emirates’ mini-fleet of Expo 2020 Dubai aircraft have collectively flown to 134 destinations across the airline’s global network, travelling 66 million kilometres on more than 15,000 flights, amplifying the message of Expo across borders.

•

70%

200

participants including nations, multilateral organisations, businesses and educational institutions • More than

30,000 volunteers of all ages, nationalities, cultures and backgrounds will be involved •

60

live events every day for 173 consecutive days •

16

times the number of people who attended the FIFA World Cup in Russia are expected to visit Expo • The Expo site covers 4.38 sq. km and is located in the Dubai South District • It will be the ďŹ rst World Expo to take place in the Middle East, Africa and South Asia region

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Emirates recently completed the installation of bespoke Expo 2020 Dubai liveries on 40 aircraft, with its final A380 aircraft emblazoned in the distinctive orange ‘opportunity’ decal rolling out of the Emirates Engineering hangar earlier this month (April 2019).

As the Premier Partner and Official Airline Partner, Emirates will play a key role in helping Expo 2020 Dubai attract visitors, not only to the event, but also to explore Dubai as a dynamic destination for travel, commerce and innovation. Of the 190 countries that have confirmed their participation at Expo 2020, Emirates currently facilitates connectivity with direct flights to 67 of them, and with its partner flydubai, that number grows to 80.

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Wish you were here…. Meliã Desert Palm Dubai; where Spanish soul meets Arabia avant-garde. An urban oasis set amidst a 160-acre polo estate with a naturally contemporary design welcoming guests in 38 spacious rooms, suites and villas. A mere 20 minutes from Dubai’s urban centre, find yourself in the lush serenity of Meliã Desert Palm, the perfect setting for an elegant hideaway.

For more details call +971 323 8888 or email info.dp@melia.com MeliaDesertPalmDubai

desertpalmdxb

meliadesertpalmdubai

TOP 30 UPCOMING GULF MEGA PROJECTS

Despite the lingering impact of low oil prices on government budgets, the startling rate of infrastructure development across the Gulf region continues unabated

UAE EXPO 2020 – DUBAI ,]JIQ Q[ NI[\ \ZIKSQVO I ZIVOM WN UMOI QVNZI[\Z]K\]ZM XZWRMK\[ \PI\ _QTT \ZIV[NWZU \PM KQ\a QV \QUM NWZ -`XW 3Ma KWV[\Z]K\QWV XZWRMK\[ QVKT]LM \PM PMK\IZM M`XW [Q\M QV ,]JIQ ;W]\P \PM ! JQTTQWV M`\MV[QWV WN \PM ,]JIQ 5M\ZW \PM JQTTQWV XPI[M \_W M`XIV[QWV WN VMIZJa )T 5IS\W]U 1V\MZVI\QWVIT )QZXWZ\ LWbMV[ WN VM_ PW\MT[ IVL ^IZQW][ \W]ZQ[\ I\\ZIK\QWV[ Scheduled completion: 2020

DEIRA ISLANDS – DUBAI <PQ[ [YSU _I\MZNZWV\ KQ\a K]ZZMV\Ta ]VLMZ LM^MTWXUMV\ QV ,]JIQ Q[ [XZMIL IKZW[[ NW]Z UIVUILM Q[TIVL[ IVL _QTT ILL SU WN KWI[\TQVM QVKT]LQVO SU WN XZQUM JMIKPNZWV\ ZMIT M[\I\M \W \PM KQ\a¼[ OMWOZIXPa 0QOPTQOP\[ _QTT QVKT]LM \PM ,MQZI 6QOP\ ;W]Y · I UWLMZV QV\MZXZM\I\QWV WN \PM \ZILQ\QWVIT )ZIJQK [W]Y · ZM\IQT W]\TM\[ U]T\QXTM PW\MT[ IVL I VM_ _I\MZXIZS Scheduled completion: 2020

DUBAI CREEK HARBOUR – DUBAI ,]JIQ +ZMMS 0IZJW]Z _QTT JM PWUM \W \PM KQ\a¼[ \ITTM[\ J]QTLQVO \PM JQTTQWV ,]JIQ <W_MZ _PMV Q\ Q[ KWUXTM\ML QV <PM [Q` UQTTQWV [YU LM^MTWXUMV\ Q[ XTIVVML \W JM \_QKM \PM [QbM WN ,W_V\W_V ,]JIQ IVL _QTT NMI\]ZM _I\MZNZWV\ MKW ZM[WZ\[ I UIZQVI IVL aIKP\ KT]J I[ _MTT I[ ^I[\ KWUUMZKQIT IVL ZM\IQT [XIKM Scheduled completion: 2025

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MUSEUM OF THE FUTURE – DUBAI

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Scheduled completion: 2020

REEM MALL – ABU DHABI :MMU 5ITT _QTT NMI\]ZM UWZM \PIV ZM\IQT W]\TM\[ IVL . * W]\TM\[ I[ _MTT I[ )J] ,PIJQ¼[ NQZ[\ ;VW_ 8IZS _PQKP Q[ JMQVO \W]\ML I[ I NQZ[\ WN Q\[ SQVL LM^MTWXUMV\ <PM XIZS _QTT KW^MZ IV IZMI WN PMK\IZM[ IVL _QTT WNNMZ ^Q[Q\WZ[ \PM KPIVKM \W MVRWa I ZIVOM WN _QV\MZ \PMUML [XWZ\[ QVKT]LQVO [TMLOQVO IVL T]OM Scheduled completion: 2020

HYPERLOOP – ABU DHABI

BURJ JUMEIRA – DUBAI

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<PQ[ UM\ZM QKWVQK \W_MZ ]VLMZ KWV[\Z]K\QWV QV \PM )T ;]NW]P VMQOPJW]ZPWWL WN ,]JIQ M`MUXTQNQM[ \PM MUQZI\M¼[ ^Q[QWV \W JMKWUM I KQ\a WN \PM N]\]ZM )\ *]ZR 2]UMQZI¼[ []UUQ\ I KZW_V _QTT PW[\ I ^IZQM\a WN LQNNMZMV\ M^MV\[ _PQTM [\I\M WN \PM IZ\ \MKPVWTWOQM[ _QTT MVIJTM Q\[ QVVMZ []ZNIKM[ \W JM \ZIV[NWZUML QV\W N]TTa QUUMZ[Q^M IVL QV\MZIK\Q^M LQ[XTIa[

Scheduled completion: 2020 Phase 1

Scheduled completion: 2023 Phase 1

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BAHRAIN MARASSI GALLERIA – MANAMA <W]\ML I[ \PM TIZOM[\ QV\MOZI\ML MV\MZ\IQVUMV\ KMV\ZM QV *IPZIQV \PM [YU NIKQTQ\a _QTT NMI\]ZM IV ]VLMZ_I\MZ bWW KW^MZQVO IV IZMI WN [YU# I ZWWN\WX »MKW NZQMVLTa¼ KTQUJQVO IZMI# U]T\QXTM ZM[\I]ZIV\[ KINM[ IVL ZM\IQT W]\TM\[ Scheduled completion: TBC

BAHRAIN EXHIBITION & CONVENTION CENTRE *IPZIQV¼[ VM_ -`PQJQ\QWV +WV^MV\QWV +MV\ZM _QTT JM J]QT\ ILRIKMV\ \W \PM *IPZIQV 1V\MZVI\QWVIT +QZK]Q\ XQK\]ZML QV ;ISPQZ <PM VM_ M`PQJQ\QWV KMV\ZM _QTT NMI\]ZM PITT[ KW^MZQVO IV IZMI WN [YU _PQTM \PM KWV^MV\QWV KMV\ZM _QTT NMI\]ZM [YU WN \W\IT NTWWZ[XIKM 7\PMZ NIKQTQ\QM[ _QTT QVKT]LM UMM\QVO[ IVL KWVNMZMVKM ZWWU[ [PWX[ ZM[\I]ZIV\[ IVL KINM[ Scheduled completion: 2022

DURRAT MARINA ,]ZZI\ 5IZQVI Q[ I =; JQTTQWV _I\MZ[QLM LM^MTWXUMV\ TWKI\ML QV \PM PMIZ\ WN \PM VM_ JQTTQWV ,]ZZI\ )T *IPZIQV +W^MZQVO IV IZMI WN [YU \PM _I\MZNZWV\ XZWRMK\ KWUXZQ[M[ ^QTTI[ \W_V PW][M[ IVL IXIZ\UMV\[# KWUUMZKQIT [XIKM# ZMKZMI\QWVIT NIKQTQ\QM[# ZM[\I]ZIV\[ IVL KINM[ <PM UIZQVI _QTT IKKWUUWLI\M ]X \W JMZ\P[ NWZ JWI\[ IVL aIKP\[ Scheduled completion: 2020

BAHRAIN INTERNATIONAL AIRPORT ) UWLMZVQ[I\QWV XZWOZIUUM _QTT JWW[\ IVV]IT KIXIKQ\a I\ *IPZIQV¼[ QV\MZVI\QWVIT IQZ P]J \W UQTTQWV Ja ) \MZUQVIT J]QTLQVO KW^MZQVO IV IZMI NW]Z \QUM[ \PM [QbM WN \PM M`Q[\QVO NIKQTQ\a _QTT PW][M KPMKS QV LM[S[ XI[[XWZ\ KWV\ZWT JWW\P[ [MK]ZQ\a TIVM[ I ! [YU L]\a NZMM ZM\IQT [XIKM TW]VOM[ NWWL IVL JM^MZIOM W]\TM\[ IVL RM\\a [MZ^ML LMXIZ\]ZM OI\M[ Scheduled completion: 2020

d )<5 A-):*773 !

OMAN HAYY AL SHARQ, BARKA

MINA AL SULTAN QABOOS WATERFRONT PROJECT – MUSCAT, OMAN

<PQ[ U]T\Q KT][\MZ UQTTQWV [YU MV\MZ\IQVUMV\ IVL TMQ[]ZM LM[\QVI\QWV Q[ WVM WN \PM TIZOM[\ XZWRMK\[ WN Q\[ SQVL K]ZZMV\Ta ]VLMZ_Ia QV 7UIV <PM XZMKQVK\ _QTT NMI\]ZM IV QV\MOZI\ML \PMUM XIZS _I\MZXIZS IV MY]M[\ZQIV KMV\ZM IVL ML]\IQVUMV\ KMV\ZM I[ _MTT I[ I ZM[QLMV\QIT bWVM IVL I ZIVOM WN ZM\IQT TMQ[]ZM IVL LQVQVO WX\QWV[ <PZMM PW\MT[ IZM IT[W XTIVVML" I SMa NQ^M [\IZ XZWXMZ\a I SMa NW]Z [\IZ XZWXMZ\a IVL I SMa \PZMM [\IZ XZWXMZ\a Scheduled completion: 2020

<PQ[ QV\MOZI\ML _I\MZNZWV\ UQ`ML ][M LM[\QVI\QWV TWKI\ML QV \PM PQ[\WZQK PMIZ\ WN 5][KI\ _QTT NMI\]ZM PW\MT[ ZM[QLMVKM[ LQVQVO ZM\IQT TMQ[]ZM IVL TQNM[\aTM NIKQTQ\QM[ Scheduled completion: 2022

OMAN RIVIERA DUQM LEISURE DISTRICT 7UIV¼[ )T 3PWVRQ :MIT -[\I\M ,M^MTWXUMV\ +WUXIVa )9): Q[ K]ZZMV\Ta LM^MTWXQVO \PQ[ JQTTQWV TMQ[]ZM LQ[\ZQK\ \PI\ _QTT M^MV\]ITTa NMI\]ZM ZM[QLMV\QIT KWUU]VQ\QM[ PW\MT[ IVL I \PMUM XIZS <PM [Q\M _QTT KW^MZ IV IZMI WN IXXZW`QUI\MTa [YU _Q\P \PM NQZ[\ UIRWZ XZWRMK\ · I \PZMM [\IZ PW\MT · [KPML]TML NWZ KWUXTM\QWV QV \PM NQZ[\ Y]IZ\MZ WN \PQ[ aMIZ <PM XZMKQVK\ Q[ M`XMK\ML \W JM KWUXTM\ML QV

7VM WN 7UIV¼[ XZMUQMZ UQ`ML ][M LM^MTWXUMV\[ 7UIV :Q^QMZI _QTT \ZIV[NWZU UQTTQWV [YU WN 5][KI\¼[ KWI[\TQVM <PM UI[[Q^M LM^MTWXUMV\ _QTT NMI\]ZM U]T\QXTM PW\MT[ ZM[QLMV\QIT \W_MZ[ T]`]Za ^QTTI[ P]VLZML[ WN ZM\IQT IVL . * W]\TM\[ IVL WNNQKM [XIKM Scheduled completion: TBC

Scheduled completion: 2020

OMAN RAIL – OMAN

THE MOUNT WELLNESS DISTRICT 4WKI\ML VMIZ \W 5][KI\ 1V\MZVI\QWVIT )QZXWZ\ \PQ[ [YU LQ[\ZQK\ _QTT WNNMZ I ZIVOM WN TMQ[]ZM IVL W]\LWWZ IK\Q^Q\QM[ ;Q\]I\ML IZW]VL UM\ZM[ IJW^M [MI TM^MT WV WVM WN 5][KI\¼[ \ITTM[\ UW]V\IQV[ \PM LM^MTWXUMV\ _QTT XZW^QLM [\]VVQVO LMOZMM ^QM_[ WN LW_V\W_V 5][KI\ IVL IKZW[[ \PM /]TN WN 7UIV

<PQ[ PQOP [XMML XI[[MVOMZ IVL NZMQOP\ ZIQT TQVM _QTT [XIV SU WN \PM []T\IVI\M NZWU ;ITITIP QV \PM [W]\P \W )T *]ZIQUQ IVL ;WPIZ QV \PM VWZ\P IVL _QTT M^MV\]ITTa NWZU \PM MI[\MZV M`\MV[QWV WN \PM TWVO I_IQ\ML /++ :IQT_Ia 6M\_WZS Scheduled completion: 2020

Scheduled completion:TBC

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SAUDI ARABIA QIDDIYA

MAKKAH GRAND MOSQUE EXPANSION <PM \PQZL UIRWZ M`XIV[QWV WN \PM /ZIVL 5W[Y]M _QTT JWW[\ KIXIKQ\a \W UQTTQWV _WZ[PQXXMZ[ IVL M`XIVL Q\[ NWW\XZQV\ Ja PMK\IZM[ <PM M`XIV[QWV _PQKP Q[ KZ]KQIT \W LZQ^QVO \PM M`XIV[QWV WN ;I]LQ )ZIJQI¼[ ZMTQOQW][ \W]ZQ[U KIXIKQ\a Q[ [KPML]TML NWZ KWUXTM\QWV QV TI\M

;I]LQ )ZIJQI¼[ NQZ[\ WNNQKQIT MV\MZ\IQVUMV\ LM[\QVI\QWV Q[ [M\ \W \ZIV[NWZU \PM SQVOLWU¼[ \W]ZQ[U WNNMZQVO *IKSML Ja \PM ;I]LQ )ZIJQIV 8]JTQK 1V^M[\UMV\ .]VL 9QLLQaI Q[ K]ZZMV\Ta JMQVO J]QT\ SU NZWU LW_V\W_V :QaILP <PM LM^MTWXUMV\ Q[ J]QT\ IZW]VL [Q` ]VQY]M KT][\MZ[" <PMUM 8IZS[# ?PMMT[ IVL ?QVO[# ;KMVQK IVL )VQUIT -VKW]V\MZ[# ?I\MZ IVL ;VW_# ;XWZ\[# IVL -^MV\[ +]T\]ZM IVL -L]KI\QWV <PM NQZ[\ XPI[M WN \PM LM^MTWXUMV\ Q[ [KPML]TML \W WXMV QV Scheduled completion: 2022

Scheduled completion: 2020

AMAALA <PQ[ UI[[Q^M XZWRMK\ _PQKP _QTT KW^MZ IV IZMI WN [YSU Q[ JMQVO XQ\KPML I[ IV ¹]JMZ T]`]Zaº _MTTVM[[ \W]ZQ[U LM[\QVI\QWV 4WKI\ML KTW[M \W 6MWU WV \PM :ML ;MI +WI[\ \PM XZWRMK\ _QTT KZMI\M IV M[\QUI\ML RWJ[ 0QOPTQOP\[ QVKT]LM I LMLQKI\ML IQZXWZ\ T]`]Za PW\MT ZWWU[ ZM\IQT M[\IJTQ[PUMV\[ IZ\ OITTMZQM[ UIZQVI[ IVL ZM[QLMV\QIT ^QTTI[ Scheduled completion: 2028

SIX FLAGS RIYADH ;Q` .TIO[ :QaILP _QTT [XMIZPMIL \PM I\\ZIK\QWV[ I\ 9QLLQaI · ;I]LQ )ZIJQI¼[ NQZ[\ MV\MZ\IQVUMV\ [XWZ\[ IVL K]T\]ZIT LM[\QVI\QWV )KKWZLQVO \W I [\I\MUMV\ Ja LM^MTWXUMV\ XIZ\VMZ[ ;Q` .TIO[ -V\MZ\IQVUMV\ +WZXWZI\QWV IVL \PM 8]JTQK 1V^M[\UMV\ .]VL 81. \PM \PMUM XIZS _QTT NMI\]ZM ¹ZMKWZL JZMISQVO ZWTTMZ KWI[\MZ[ QVVW^I\Q^M ZQLM[ IVL I\\ZIK\QWV[º Scheduled completion: 2022

NEOM CITY – SAUDI ARABIA <PQ[ QVKZMLQJTM N]\]ZQ[\QK KQ\a Q[ [M\ \W JM J]QT\ NZWU [KZI\KP ILRIKMV\ \W \PM 2WZLIVQIV IVL -OaX\QIV JWZLMZ[ KZMI\QVO \PM ZMOQWV¼[ NQZ[\ \ZIV[ VI\QWVIT UM\ZWXWTQ[ ,M[KZQJML Ja ;I]LQ I]\PWZQ\QM[ I[ I ¹KQ^QTQ[I\QWVIT TMIX NWZ P]UIVQ\aº 6MWU _QTT JM I OTWJIT P]J NWZ IL^IVKML ZM[MIZKP IVL LM^MTWXUMV\ IVL _QTT PW][M K]\\QVO MLOM QVL][\ZQM[ NZWU JQW \MKP \W ZWJW\QK UIV]NIK\]ZQVO 1\ _QTT IT[W JMKWUM WVM WN \PM ZMOQWV¼[ XZMUQMZ J][QVM[[ IVL \W]ZQ[U LM[\QVI\QWV[ PW][QVO P]VLZML[ WN PW\MT[ IVL ZM[WZ\[ KWV^MV\QWV KMV\ZM[ IVL LWbMV[ WN TMQ[]ZM I\\ZIK\QWV[ Scheduled completion: 2025

d )<5 A-):*773 !

THE AVENUES – RIYADH <PQ[ UQ`ML ][M LM^MTWXUMV\ _QTT JM PWUM \W WVM WN \PM _WZTL¼[ TIZOM[\ [PWXXQVO UITT[ I[ _MTT I[ NQ^M U]T\Q X]ZXW[M \W_MZ[ KWUXZQ[QVO PW\MT[ M`PQJQ\QWV KWVNMZMVKM PITT[ ZM[QLMV\QIT IXIZ\UMV\[ IVL WNNQKM [XIKM 0QT\WV PI[ KWVNQZUML Q\ _QTT WXMZI\M NW]Z WN \PM PW\MT[ I ZWWU ?ITLWZN )[\WZQI I ZWWU +WVZIL I ZWWU 0QT\WV /IZLMV 1VV IVL I ZWWU +IVWXa Ja 0QT\WV

RED SEA PROJECT – UMLUJ-AL WAJH

Scheduled completion: 2023

<PQ[ MVWZUW][ \W]ZQ[U XZWRMK\ K]ZZMV\Ta ]VLMZ_Ia QV ;I]LQ )ZIJQI Q[ ZM[PIXQVO \PM SQVOLWU¼[ [\]VVQVO :ML ;MI KWI[\TQVM WXMVQVO Q\ ]X \W ?M[\MZV \W]ZQ[\[ NWZ \PM NQZ[\ \QUM 4WKI\ML JM\_MMV \PM KQ\QM[ WN =UT]R IVL )T ?IRP WV I VI\]ZIT IZKPQXMTIOW \PM XZWRMK\ PI[ JMMV TQSMVML \W \PM 5ITLQ^M[ IVL _QTT QVKT]LM Q[TIVL[ KW^MZQVO I \W\IT IZMI WN [YSU 0QOPTQOP\[ WN \PM LM^MTWXUMV\ _QTT QVKT]LM I VM_ IQZXWZ\ PW\MT[ Q[TIVL ZM[WZ\[ IVL T]`]Za ZM[QLMVKM[ U]T\QXTM UIZQVI[ ZM[\I]ZIV\[ IVL I ^IZQM\a WN \W]ZQ[\ I\\ZIK\QWV[ <PM UMOIXZWRMK\ _QTT XZW^M KZ]KQIT \W ;I]LQ )ZIJQI¼[ XTIV NWZ JWW[\QVO ^Q[Q\WZ V]UJMZ[ I[ XMZ >Q[QWV Scheduled completion: 2022 Phase 1

JEDDAH WATERFRONT REDEVELOPMENT <PM ZMLM^MTWXUMV\ WN 2MLLIP¼[ _I\MZNZWV\ KWZVQKPM Q[ I TWVO \MZU XZWRMK\ \PI\ KW^MZ[ IV IZMI WN NQ^M UQTTQWV [YU IVL _QTT QVKT]LM I ZIVOM WN NQ^M [\IZ PW\MT[ ZM\IQT IVL . * W]\TM\[ U][M]U[ IVL I UIZQVI +WV[\Z]K\QWV Q[ [KPML]TML \W KWUUMVKM QV ! Scheduled completion: 2027

SOUQ OKAZ CITY, TAIF <PQ[ UMOI PMZQ\IOM \W]ZQ[U XZWRMK\ TWKI\ML QV <IQN Q[ JMQVO LM^MTWXML I\ I KW[\ WN UWZM \PIV JQTTQWV IVL _QTT M^MV\]ITTa KW^MZ IV IZMI WN UQTTQWV [YU <PM XZMKQVK\ _QTT PW][M I V]UJMZ WN I\\ZIK\QWV[ ZIVOQVO NZWU QV\MZIK\Q^M TMIZVQVO U][M]U[ PW\MT[ IVL ZM[\I]ZIV\[ \W IV M`PQJQ\QWV IVL KWV^MV\QWV KMV\ZM IVL IV WXMV IQZ \PMI\ZM 7\PMZ NMI\]ZM[ _QTT QVKT]LM I [PWXXQVO UITT WXMV [W]S[ PMIT\P \W]ZQ[U NIKQTQ\QM[ IVL [XI IVL \ZMI\UMV\ KMV\ZM[ Scheduled completion: 2021

KUWAIT KUWAIT OLYMPIC VILLAGE ?Q\P I LM^MTWXUMV\ KW[\ QV M`KM[[ WN =; JQTTQWV \PM 3]_IQ\ 7TaUXQK >QTTIOM ZMXZM[MV\[ WVM WN 3]_IQ\¼[ TIZOM[\ X]JTQK _WZS[ XZWRMK\[ <PM XZMKQVK\ _PQKP _QTT JWI[\ I J]QT\ ]X IZMI WN IZW]VL PMK\IZM[ _QTT NMI\]ZM I [MI\ [\ILQ]U QVLWWZ NIKQTQ\QM[ NWZ ^IZQW][ [XWZ\[ W]\LWWZ Z]VVQVO \ZIKS[ IVL ^IZQW][ []XXWZ\ J]QTLQVO[ <PM ^MV]M IQU[ \W JZQVO UIRWZ QV\MZVI\QWVIT [XWZ\QVO M^MV\[ \W 3]_IQ\ Scheduled completion: 2020

MADINAT AL HAREER (SILK CITY) 3]_IQ\¼[ VM_ UMOI KQ\a _QTT VW\ WVTa PW][M WVM WN \PM _WZTL¼[ \ITTM[\ J]QTLQVO[ · \PM NTWWZ *]ZR 5]JIZIS · J]\ _QTT IT[W NMI\]ZM I ZIN\ WN \W]ZQ[\ I\\ZIK\QWV[ QVKT]LQVO IV 7TaUXQK [\ILQ]U I \_W [YSU VI\]ZM ZM[MZ^M I VM_ IQZXWZ\ LWbMV[ WN PW\MT[ KWV^MV\QWV IVL M^MV\[ ^MV]M[ <PM KQ\a¼[ LMLQKI\ML 4MQ[]ZM >QTTIOM _QTT JM PWUM \W T]`]Za ZM[WZ\[ UIZQVM [XWZ\[ NIKQTQ\QM[ IVL I [XWZ\[ IKILMUa _PQTM Q\[ +]T\]ZIT >QTTIOM _QTT PW][M U][M]U[ IVL W\PMZ I\\ZIK\QWV[ Scheduled completion: 2040

KUWAIT METRO <PM JQTTQWV 3]_IQ\ 5M\ZW _QTT KW^MZ I LQ[\IVKM WN SU _PMV KWUXTM\ML <PM TWVO I_IQ\ML XZWRMK\ _QTT IT[W KWVVMK\ _Q\P [MXIZI\M ZIQT TQVM[ TQVSQVO 3]_IQ\ +Q\a _Q\P 6]_IQ[MJ WV \PM ;I]LQ )ZIJQIV JWZLMZ I[ _MTT I[ *W]JaIV 8WZ\ Scheduled completion: TBC

d )<5 A-):*773 !

AbuAbu

Dhabi )<5 A-):*773 ! d

A milestone year

Abu Dhabi welcomed more than 10 million visitors for the first time in 2018 and is looking to drive this number higher in 2019

d )<5 A-):*773 !

A

J] ,PIJQ _MTKWUML UQTTQWV QV\MZVI\QWVIT ^Q[Q\WZ[ QV KIXXQVO I ZMUIZSIJTM XMZQWL WN OZW_\P NWZ \PM =)- KIXQ\IT¼[ \W]ZQ[U QVL][\Za IVL I UQTM[\WVM aMIZ QV Q\[ [\ZI\MOa LM[QOVML \W M[\IJTQ[P Q\[MTN I[ I _WZTL KTI[[ K]T\]ZIT \W]ZQ[U LM[\QVI\QWV 1V \PM XI[\ \PZMM aMIZ[ \PM MUQZI\M PI[ M`XIVLML Q\[ \W]ZQ[U XWZ\NWTQW _Q\P \PM ILLQ\QWV WN XZMUQMZ I\\ZIK\QWV[ QVKT]LQVO \PM ;IILQaI\ 1[TIVL K]T\]ZIT LQ[\ZQK\ · PMILTQVML Ja \PM 4W]^ZM )J] ,PIJQ · IVL VM_ WXMVQVO[ WV VMIZJa AI[ 1[TIVL QVKT]LQVO ?IZVMZ *ZW[ ?WZTL \PMUM XIZS <PM =)- KIXQ\IT PI[ MVRWaML KWZZM[XWVLQVO OZW_\P QV Q\[ PW\MT [MK\WZ _Q\P \PM KQ\a¼[ QV^MV\WZa \W\ITTQVO PW\MT[ IVL PW\MT IXIZ\UMV\[ QV 7^MZVQOP\ O]M[\ V]UJMZ[ _MZM ]X ! aMIZ WV aMIZ IVL [QVKM )J] ,PIJQ PI[ QV^M[\ML PMI^QTa QV \PM LM^MTWXUMV\

โ We are incredibly pleased to see these positive metrics, as year on year we have exceeded the already ambitious targets set for Abu Dhabiโ s growthโ

Mohamed Khalifa Al Mubarak, Chairman, DCT Abu Dhabi

WN Q\[ K]T\]ZIT J][QVM[[ NIUQTa NWK][ML IVL UMLQKIT \W]ZQ[U [MK\WZ[ _PQTM Q\[ KZ]Q[M [MK\WZ JZW]OP\ UWZM \PIV ^Q[Q\WZ[ \W \PM MUQZI\M QV )J] ,PIJQยผ[ _WZTL KTI[[ K]T\]ZIT I[[M\[ IT[W I\\ZIK\ML UWZM \PIV XMWXTM \W \PM MUQZI\M# IKKW]V\QVO NWZ UWZM \PIV WN \W\IT ^Q[Q\WZ V]UJMZ[ <PM ZMKMV\ TI]VKP WN OTWJITTa QUXWZ\IV\ QV[\Q\]\QWV[ []KP I[ \PM 4W]^ZM )J] ,PIJQ IVL \PM ZMKMV\Ta ZMWXMVML 9I[Z )T 0W[V [Q\M PI[ MVPIVKML \PM KIXQ\ITยผ[ ZMX]\I\QWV I[ \PM ZMOQWVยผ[ KIXQ\IT WN K]T\]ZM <PM NQZ[\ KWUXWVMV\ WN \PM IUJQ\QW][ ;IILQaI\ +]T\]ZIT ,Q[\ZQK\ \PM 4W]^ZM I\\ZIK\ML UWZM \PIV WVM UQTTQWV ^Q[Q\WZ[ QV Q\[ NQZ[\ aMIZ IVL X]\ )J] ,PIJQ WV \PM _WZTLยผ[ ยปK]T\]ZIT UIXยผ )J] ,PIJQ ,MXIZ\UMV\ WN +]T\]ZM <W]ZQ[U ,+< )J] ,PIJQ LI\I [PW_[ \PM UQTTQWV ^Q[Q\WZ[ _PW

^Q[Q\ML \PM MUQZI\M QV KWUXZQ[ML LIa \ZQXXMZ[ IVL W^MZVQOP\ O]M[\[ 1V \PM TI[\ \PZMM aMIZ[ )J] ,PIJQ PI[ XW[\ML ZMKWZL V]UJMZ[ WN PW\MT O]M[\[ M^MZa aMIZ ZMO]TIZTa M`KMMLQVO ,+< )J] ,PIJQยผ[ IVV]IT \IZOM\[ <PM SMa [W]ZKM UIZSM\[ WN 1VLQI \PM =; IVL +PQVI ITT XW[\ML LW]JTM LQOQ\ OZW_\P QV \MZU[ WN PW\MT O]M[\[ QV ]VLMZXQVVQVO \PM QUXZM[[Q^M []ZOM QV ^Q[Q\WZ V]UJMZ[ \W \PM MUQZI\M 1VLQI IVL +PQVI ZMUIQV )J] ,PIJQยผ[ \WX \_W [W]ZKM UIZSM\[ NWZ QV\MZVI\QWVIT ^Q[Q\WZ[ _Q\P \PM =3 ยท \PM \WX -]ZWXMIV [W]ZKM UIZSM\ ยท ZW]VLQVO W]\ \PM \WX \PZMM W^MZITT

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Louvre Abu Dhabiís exterior with Abu Dhabiís skyline (night) Š Louvre Abu Dhabi, Photography: Mohamed Somji

IN NUMBERS Abu Dhabi’s tourism industry 2018 Visitors: 10.27 million ‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌.. HOTELS 168 hotels (+10 properties compared to 2017) 32,971 guestrooms (+2,500 rooms compared to 2017) Category breakdown ����� star 52 hotels; 14,821 guestrooms ���� star 37 hotels; 7,838 guestrooms � - ���star 33 hotels; 4,600 guestrooms Hotel Apartments 46 hotels; 5,712 guestrooms ‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌.. HOTEL GUESTS & GUEST NIGHTS Total guests: 5.04mn (+3.9% YoY) Hotel guest nights: 13mn (+5% YoY) Average length of stay: 2.6 days Average person/room: 1.6 persons ‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌. HOTEL INDUSTRY PERFORMANCE Average occupancy rate: 72% Average room rate: AED352 RevPAR: AED253 Total hotel revenues: AED5.5bn Total hotel room revenues: AED2.9bn Total F&B revenues: AED1.9bn ‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌. Top 5 source markets for hotel guests (no. of guests/average length of stay / y-o-y growth) 1. India (415,000 / 2.7 days / +15%) 2. China (410,300 / 1.5 days / +8%) 3. UK (277,600 / 3.7 days / +6%) 4. USA (194,100 / 3 days / +18%) 5. Philippines (182,500 /1.9 days / +6%) Top 5 fastest growing source markets (based on no. of hotel guests) 1. Russia 56,500 (+38%) 2. Morocco 42,800 (+32%) 3. South Korea 39,400 (+32%) 4. France 89,900 (+21%) 5. USA 1,941,600 (18%) ‌‌‌‌‌‌‌‌‌‌‌‌‌.. CRUISE TOURISM 2018 Vessels: Cruise passengers: Home port: Port of call:

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135 354,015 (+7.4% y-o-y) 126,186 (36% of total) 227,829 (64% of total)

โ [DCT Abu Dhabiโ s strategic] initiatives will encourage local, regional and international tourism investment within the emirate and help enhance Abu Dhabiโ s position as a global tourist destinationโ

Saif Saeed Ghobash, Under-Secretary, DCT Abu Dhabi

Sheikh Zayed Grand Mosque

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ATM yearbook

“

We don’t want to be just another tourist destination. Our aim is to offer travellers opportunities to discover themselves and be enriched by a new perspective by visiting Sharjah”

HIS EXCELLENCY KHALID JASSIM AL MIDFA, CHAIRMAN, SHARJAH COMMERCE AND TOURISM DEVELOPMENT AUTHORITY (SCTDA)

Sharjah

Local flavour,

global appeal

Sharjah is gaining recognition as a leading family-friendly destination, with a varied tourism offering that encompasses culture, heritage, eco-tourism, adventure and worldleading events, explains His Excellency Khalid Jassim Al Midfa, Chairman, Sharjah Commerce and Tourism Development Authority (SCTDA)

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H.E. Khalid Jassim Al Midfa, Chairman, SCTDA

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Far left: Ajman’s Masfout Mountains

Al Majaz Waterfront

Left to bottom: Al Zorah Marina; One of Ajman’s idyllic beaches; Ajman Museum; Nature and adventure are part of Ajman’s tourism appeal

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Clockwise from top left: Sharjah is a modern destination, popular with local and international visitors alike The SCTDA launched Sharjah Summer Festival in 2018 Sharjah is a familyfriendly destination

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TOP ⑤ visitor source markets ① Russia

392,691 ② Oman

145,413 ③China

122,328 ④ Saudi Arabia

117,074 ⑤ India

113,300 Kalba Mangrove is one of Sharjah’s many natural assets

“We don’t want to be just another tourist destination. Our aim is to offer travellers opportunities to discover themselves and be enriched by a new perspective by visiting Sharjah” )<5 A-):*773 ! d

Sharjah is home to many stunning beaches

PROJECT UPDATE The expansion of Sharjah International Airport: This AED1.5 billion (US$408 million) initiative will increase the airport’s capacity to 20 million by 2027. Al Bait Sharjah hotel: Encapsulating the true Emirati spirit, this hotel is a ďŹ ve-star luxury destination located in the heart of Sharjah. It is designed to captivate the imagination of its guests.

Novotel Expo Hotel Sharjah: Touted as a business hotel, this 200-room property will feature a business centre with workstations, two meeting halls and a large meeting space that can also be transformed into a function area. It is located near the Sharjah Chamber of Commerce and Industry headquarters, as well as leading leisure attractions in Sharjah and neighbouring Dubai.

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Sharjah’s Anantara Resort: The 233-key resort hotel is a premier beachfront property, with high-end accommodation options and luxury facilities. DoubleTree by Hilton Sharjah Waterfront Hotel and Suites: Set to open in 2020, this hotel is located on Al Majaz Waterfront and will feature 254 suites and serviced apartments, as well as a splash park and fountain display.

Al Mamsha: This mixed-use community will feature residential, commercial, and leisure facilities. It will also host live local art and events and other diverse activities in the future. Khorfakkan Lakes Project: The project covers the construction and maintenance of lakes located at the entrance to the city of Khorfakkan.

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An unforgettable shopping experience Discover The Bicester Village Shopping Collection, 11 unique and award-winning shopping destinations across Europe and China, all within an hour of some of the world’s most celebrated cities. Home to more than 1,300 boutiques from leading fashion and lifestyle brands, including Anya Hindmarch, Bally, Saint Laurent and Stella McCartney, all offering savings of up to 60%* in Europe and up to 80%* in China, the Collection of Villages is the perfect day out. When you visit, enjoy a host of luxury hospitality services to help you indulge in the ultimate shopping experience as well as gastronomical treats which are guaranteed to surprise and delight.

EU RO PE B I CES TER VILL AG E LO ND O N | KILDA R E V I LL AG E D U B LIN | L A VA LLÉE VILL AG E PA R IS | WERTHEIM VILL AG E FR A N KF U RT IN G O LSTADT VILL AG E M U N I CH | M A A SM ECHELEN VILL AG E B RUS S EL S | FID ENZ A VILL AG E MIL AN | L A RO C A VILL AG E BARCELO NA L A S ROZ A S VILL AG E M A D R I D | CHINA *

SUZH O U VILL AG E SUZH O U | SH A N G H A I V I LL AG E S H A N G H A I

on the recommended retail price. © Value Retail PLC 2019 03/19 4829

A sense of place Shurooq’s landmark projects have positioned Sharjah as the home of authentic Arabia, offering unique experiences that immerse visitors in culture, nature and Emirati heritage

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โ Visitors can enjoy the beach, the mountains and the sand dunes of a classic Arabian desert landscape in a single day. Not many destinations can offer that combination. Sharjah also offer historical and archeological sites that fill visitors with a sense of His Excellency Marwan Al wonderโ โ Sarkal, CEO, Shurooq

Far left: King๏ฌ sher Lodge in Kalba Top: Fossil Rock Above: Al Noor Island Left: Al Faya Lodge, located near Fossil Rock in Mleiha

H.E. Marwan Al Sarkal

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SHUROOQ’S PROJECT PORTFOLIO From family fun to desert adventure, the authority's high-end developments have put Sharjah on the tourism map

feature a diverse range of commercial, cultural and residential projects including a boutique hotel, restaurants, retail outlets, art galleries, traditional and contemporary markets, archaeological sites, museums, play areas and commercial offices. Many of these will be housed in renovated or ancient houses. The development’s Souq Al Shanasiya is already open and provides visitors with the opportunity to buy artisan products and food. Al Montazah Amusement and Water Park Al Montazah Amusement and Water Park attracts more than one million visitors annually and includes a first-of-its-kind water-themed park, an amusement park, as well as recreational spaces and play areas dedicated to children. The Green Park features areas and venues dedicated to hosting entertainment and social events, as well as a several world-class restaurants, cafés, a boating lake, and a mosque, while the leisure park offers electronic games, kart racing, two mini football playgrounds, sports areas and an events venue.

The Mleiha Archaeological and Eco-tourism destination January 2016 saw the launch of the first phase of the Mleiha Archaeological and Eco-tourism project, one of the most important tourist and archaeological developments in the United Arab Emirates to date. At least AED250 million (US$68.1 million) is being pumped into the project, which will cement the emirate as a leader in eco and archaeological tourism. The second phase includes the Mleiha National Desert Park, built in collaboration with the Sharjah Environment and Protected Areas Authority (EPAA), as well as an observatory, created in cooperation with the Sharjah Centre for Astronomy and Space Sciences.

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Al Noor Island Al Noor Island, which opened in December 2015, is Shurooq’s tourism and leisure project on the Khalid Lagoon in the Al Majaz area. It features The Literature Pavilion, The Butterfly House and Café, OVO Art Sculpture, a children’s playground, a maze garden, a pedestrian bridge, a diverse variety of plants, art sculptures, music, interesting light displays, artificial grass illuminations and the Pontoon and Seaside stage. Heart of Sharjah The Heart of Sharjah, the region’s biggest heritage project to date, sets out to restore key traditional areas of Sharjah and reflect life in the 1950s and ‘60s. Scheduled for full completion in 2025, it will

Al Qasba Al Qasba is Sharjah’s premier tourism, cultural, business and entertainment landmark spanning a one-kilometre manmade canal and is home to the region’s renowned Eye of the Emirates, a 60-metre-high Ferris wheel. Pedestrian bridges criss-cross the canal and boats take visitors to the adjoining Khalid and Al Khan Lagoons. Al Qasba also features the state-of-the-art Masrah Al Qasbah, a 250-seat theatre, which hosts a plethora of events, including artistic, musical, film, theatrical, and poetry performances, as well as conferences and summits on a regular basis. Al Majaz Waterfront Al Majaz Waterfront is one of Sharjah’s most popular destinations for tourists and residents and offers a range of events and activities throughout the year. Kids enjoy the splash park, miniature golf and play areas while their parents can use the

Far left: Al Qasba is Sharjah’s premier tourism destination

Above: Al Majaz Waterfront is popular with families

jogging track, take a private boat cruise or simply enjoy a quality dining experience. Kalba eco-tourism project and Kingfisher Lodge One the largest eco-tourism projects in the region, Kalba is one of many projects designed to reduce environmental deterioration resulting from killing animals and the destruction of plants. It also aims to conserve biodiversity and restore and protect some extinct species. A new feature opening at Kalba soon is Kingfisher Lodge, featuring 20 luxury tents, a yoga and wellness centre and dining, leisure and entertainment facilities, operated by Mysk by Shaza. Flag Island With its towering flagpole, 1,000-seat amphitheatre and modern Jones the Grocer restaurant, Flag Island is a new tourism destination and perhaps

Below left: The Mleiha Archaeological and Eco-tourism destination

Below right: Noor Island opened in December 2015

one of the most visible symbols of Sharjah’s investment in tourism infrastructure. The flagpole itself, located near the government departments buildings in Al Layyah, next to Al Jubail Market, was the 7th tallest in the world when was officially launched December 2, 2015. Al Badayer Oasis An urban resort designed as a base for residents and visitors heading off on desert adventures. With architecture that replicates a grand desert fort, it offers open-air courtyards and majilis-style lounges. Al Jabal Resort, The Chedi Khorfakkan Inspired by the region’s traditional architecture and way of life, this luxury hotel will feature 106 rooms and suites, several dining venues, including a Japanese restaurant, a destination spa, health club and meeting facilities with a library.

The Sharjah Collection The Sharjah Collection is a new hotel concept featuring luxurious lodges and B&B-style properties in eco-tourism and heritage locations, offering guests an authentic Arabian experience. Four new properties have been unveiled to date including Kingfisher Lodge in the Kalba eco-tourism project; Al Badayer Oasis Lodge in the Al Badayer Oasis; Bait Khalid Bin Ibrahim – a hotel comprising two renovated historical houses in the Heart of Sharjah; and Fossil Rock Lodge in Mleiha. The Khorfakkan Corniche Development This aims to revamp the 3km stretch of beach into a family leisure precinct with a range of attractions, sports and leisure activities, a picnic area and dining options. The Central Plaza will be at the heart of the corniche.

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“

In line with the strategic objectives of Ajman Vision 2021, we aim to welcome 800,000 visitors annually by 2021” SALEH MOHAMED AL GEZIRY, DIRECTOR GENERAL, AJMAN TOURISM DEVELOPMENT DEPARTMENT (ATDD)

— HIS HIGHNESS SHEIKH AHMED BIN SAEED AL MAKTOUM, CHAIRMAN AND CHIEF EXECUTIVE, EMIRATES AIRLINE & GROUP

ATM yearbook

Ajman

Ajman’s road to success Ajman is well on track to reaching its target of 800,000 visitors by 2021, fuelled by a strategic plan for growth and investment that is proving highly effective, explains Saleh Mohamed Al Geziry, Director General, Ajman Tourism Development Department (ATDD)

Saleh Mohamed Al Geziry, Director General, Ajman Tourism Development Department (ATDD)

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WHAT'S NEW The Heritage District: A multi-purpose project adjacent to Ajman Museum – which will feature entertainment, retail and F&B outlets. Marsa Ajman: A new waterfront destination with an amazing selection of restaurants and retail outlets, a unique waterside promenade, the region’s largest interactive fountain and an arena that can accommodate 300 people for activities and entertainment events.

Far left: Ajman’s Masfout Mountains Left to bottom: Al Zorah Marina 1; one of Ajman’s idyllic beaches; Ajman Museum; Al Zorah Mangroves nature and adventure are part of Ajman’s tourism appeal

AJMAN'S HOTEL DATA 2018 Establishment guests

632,292

(+16% y-o-y)

Guest nights:

1,570,335

(+11%)

Total occupancy:

+3.5% Total length of stay:

2.5

days (+4.2%) Room nights:

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960,000

(+10%)

RevPAR:

+6% Total revenue:

467m

AED Beds:

6,119

(+2%)

(+0.7%)

Rooms:

3,784

(+3.6%)

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“

Fujairah’s rich heritage is part of the destination’s appeal, attracting visitors who are keen to learn more about the emirate’s past and our place in UAE’s colourful history” DR AHMED, KHALIFA AL SHAMSI,

— HIS HIGHNESS SHEIKH AHMED BIN SAEED AL MAKTOUM, CHAIRMAN AND CHIEF EXECUTIVE, EMIRATES AIRLINE & GROUP CHAIRMAN, FUJAIRAH TOURISM & ANTIQUITIES AUTHORITY (FTAA)

ATM yearbook

Fujairah

A destination

of distinction

Fujairah is an up-andcoming tourism hotspot with a diverse offering that is being significantly enhanced under the emirate’s longterm economic diversification strategy, explains Dr Ahmed Khalifa Al Shamsi, Chairman, Fujairah Tourism & Antiquities Authority (FTAA)

! d )<5 A-):*773 !

I

Dr Ahmed Khalifa Al Shamsi, Chairman, FTAA

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FUJAIRAH IN FOCUS A round-up of new and upcoming tourism-related projects in the emirate

FUJAIRAH’S TOP TOURISM HIGHLIGHTS

CULTURE & HISTORY Sheikh Zayed Mosque One of Fujairah’s newest landmarks, this Ottoman-style mosque is an Islamic architectural masterpiece. It features 35 domes and six minarets and can accommodate 32,000 worshippers, making it the second largest mosque in the country after its namesake in the capital. Fujairah Museum Regarded as one of the UAE’s most important museums, Fujairah Museum provides insight into the country’s history and heritage through antiques found by archaeologists in recent years.

WHAT’S NEW? UNESCO status for Wadi Wurayah .]RIQZIPŸ[ ?ILQ ?]ZIaIP PI[ JMMV LM[QOVI\ML I *QW[XPMZM :M[MZ^M Ja \PM =VQ\ML 6I\QWV[ -L]KI\QWVIT ;KQMV\QNQK IVL +]T\]ZIT 7ZOIVQ[I\QWV =6-;+7 7V Q\[ WNNQKQIT <_Q\\MZ IKKW]V\ =6-;+7 ZMKMV\Ta IVVW]VKML \PM MUQZI\MŸ[ VI\]ZM [XW\ PIL _WV \PM XZM[\QOQW][ IKKWTILM <PM LM[QOVI\QWV Q[ I_IZLML NWZ XZW\MK\ML IZMI[ \PI\ LMUWV[\ZI\M I JITIVKML ZMTI\QWV[PQX JM\_MMV XMWXTM IVL VI\]ZM IVL XZWUW\M [][\IQVIJTM LM^MTWXUMV\ ?ILQ ?]ZIaIP XIZ\ WN \PM 0IRRIZ UW]V\IQV ZIVOM IVL PWUM \W JQZL [XMKQM[ UIUUIT [XMKQM[ I\ TMI[\ VQVM ZMX\QTM IVL IUXPQJQIV [XMKQM[ IVL QV^MZ\MJZI\M[ Q[ WVM WN [Q\M[ OTWJITTa _Q\P \PQ[ [\I\][ 1\ Q[ ZQKP QV NI]VI IVL NTWZI MVLMUQK \W \PM )ZIJQIV 8MVQV[]TI IVL Q[ WVM WN \PM TI[\ -UQZI\Q XTIKM[ _PMZM \ZILQ\QWVIT NIZUQVO XZIK\QKM[ IZM [\QTT UIQV\IQVML

COMING SOON... World's largest coral garden .]RIQZIP KW]TL [WWV X]\ \PM =)- WV \PM UIX I OTWJIT [VWZSMTTQVO IVL LQ^QVO PW\[XW\ <PM MUQZI\M _IV\[ \W K]T\Q^I\M \PM _WZTLÂź[ TIZOM[\ KWZIT OIZLMV \W MVKW]ZIOM JQWLQ^MZ[Q\a JWW[\ \W]ZQ[U IVL I\\ZIK\ LQ^MZ[ [VWZSMTMZ[ IVL VI\]ZM MV\P][QI[\[ <PM KWZIT OIZLMV _PQKP Q[ [M\ \W JZMIS I /]QVVM[[ ?WZTL :MKWZL ]XWV

! d )<5 A-):*773 !

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Fujairah Fort Fujairah Fort is one of the most important and largest forts in the UAE. Sitting on a hill 20 metres above sea level and overlooking Fujairah’s city, the fort dates to the Sheikh Hamad bin Matar Alsharqi era and is made from local materials such as stone, gravel, clay, hay, and alsarooj substance (gypsum). Awlah Fort Located in the village of Aouhlah, a rugged mountainous area 30 kilometres from Fujairah city, Awlah Fort is known for its interesting and ornate interior dÊcor. The design of the fort has been inspired by the walls of Assyrian cities in northern Iraq, a nod to the relationship the region had with the ancient civilization dating back to the Iron Age. Al Hail Fort Dating back to 1830, Al Hail Fort is one of the UAE’s strongest fortresses, located on a mountain in the village of Al Hail, south-west of the city of Fujairah. Al Bathna Fort Al Bathna Fort was built in 1735 and overlooks Ham wadi, which runs from Fujairah to Siji wadi across the mountains. Al Bidya Mosque The UAE’s oldest mosque is situated on the road that links Dibba to Fujairah. The Othmanian mosque, characterised by its unusual roof, is thought to date back to 1446 AD.

RETAIL THERAPY Friday market Located on the old Fujairah-Sharjah highway, outside MasaďŹ village, the Souq Al Juma or the Friday Market is a popular tourist destination, selling a wide range of products such as locally-produced fruits, vegetables, plants, toys, furniture and carpets. It is also famous for its

Right: The new Sheikh Zayed Mosque in Fujairah, United Arab Emirates

Below: Fujairah’s beaches are among some of the UAE’s best

Aqua Marine Tours Based at the Fujairah International Marine Club, Aqua Marine Tours offers tours of the UAE’s East coast on board Aquarius, an 82-foot wooden schooner motorboat with an open deck. Sandy Beach Hotel This low-rise beach resort has been attracting divers to its shores for decades. The main attraction is ‘Snoopy Rock’ just a short swim from the private beach. Named after its uncanny resemblance to the sleeping cartoon dog it is a great snorkelling and Scuba diving spot. Soolyman Sportsfishing This sport fishing company operating out of the Fujairah Marine Club is fun by qualified and experienced South African skippers.

locally-made pottery, earthenware, souvenirs and plant nurseries. Shopping malls New shopping malls have opened in Fujairah over the last couple of years, including Fujairah City Centre, Fujairah Mall, Lulu Mall and Century Mall.

LAND & SEA ADVENTURES Wadi Wurayah The UAE’s first protected mountain area, noted for its biodiversity, fresh waterfalls and pools, and home to the endangered Arabian Leopard and Tahr (mountain goat). Wadi Siji A picturesque farming area located in the mountains of northern Fujairah.

Wadi Ham The longest wadi in the UAE, running for nearly 30km, and a popular picnic spot. Scuba diving The Gulf of Oman and the Indian Ocean are famous for their coral reefs, flourishing marine life and captivating ship wrecks.

REST & RELAXATION Ain al-Madhab Hot Springs Located in the foothills of the Hajjar Mountains, these mineral hot springs produce warm water that contains Sulphur, which is then pumped into two pools. It’s a family-friendly site with separate bathing areas for men and women.

Shark diving PADI diving specialist Al Boom Diving offers a shark-diving experience off the coast of Fujairah.

Beaches Fujairah’s pristine beaches are located along the Gulf of Oman and are the ideal place to relax, dive or snorkel.

A WATER SPORTS HAVEN

Spas Fujairah is awash with high-end spas located at the plethora of five-star hotels and resorts located along the emirate’s coastline, including the new O Spa by L’Occitane at InterContinental Fujairah Resort.

Parasailing and paragliding Al Boom Diving, based at Le Meridien Al Aqah Beach Resort, offers parasailing and paragliding experiences.

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“

Bahrain will be launching the biggest underwater theme park in the world this summer, complete with its own 70-metre fully submerged Boeing 747 aircraft” SHEIKH KHALED BIN HUMOOD BIN ABDULLA AL KHALIFA,

— HIS HIGHNESS SHEIKH AHMED BIN SAEED AL MAKTOUM, CEO,&BAHRAIN CHAIRMAN AND CHIEF EXECUTIVE, EMIRATES AIRLINE GROUP TOURISM AND EXHIBITIONS AUTHORITY (BTEA)

ATM yearbook

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d )<5 A-):*773 !

Tourism: Bahrain’s national treasure The Kingdom is reaping the rewards of its highly-focused tourism strategy, with the sector making an increasingly significant economic contribution, reveals Sheikh Khaled Bin Humood Bin Abdulla Al Khalifa, CEO, Bahrain Tourism and Exhibitions Authority (BTEA)

Sheikh Khaled Bin Humood Bin Abdulla Al Khalifa, CEO, BTEA

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IN NUMBERS Visitor arrivals 2018

12m

+ 5.9% from 11.4m in 2017 Annual growth rate of 7.6% since 2015 2019 target: 12.6m

Contribution to non-oil GDP Sunset at Bahrain Fort

The First Class flatbed: Emirates is at the forefront of on-board innovations and experiences

6.5%

+ 4.6% in 2015 Target: 8.3% by 2022

Tourism revenues 2018

BD1.4 b

Emirates now operates more than 240 aircraft Target: BD 1.5b in 2019

Top five source markets 2018 Saudi Arabia:

10.74m Kuwait:

328,830 Germany:

84,961 UAE:

64,463

Oman:

41,932

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BAHRAIN TOURISM’S 2019 HIGHLIGHTS • OfďŹ cial opening of BTEA’s new representative ofďŹ ce in Kuwait

• Bahrain Food Festival draws more than 150,000 visitors in its ďŹ rst week

• BTEA hosts 150-strong delegation from Russia

• BTEA takes part in International Weddings Exhibition, Riyadh, as part of its strategy to boost wedding tourism

• Bahrain Formula 1 Grand Prix 2019 celebrates 15 years

Above: Horseriding at Bahrain Fort Left: Tourists explore Bahrain Fort Far left: The Bahrain Formula One Grand Prix 2019 celebrated its 15year anniversary in March Below: Marassi Beach is currently under development

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“The Kingdom’s 2030 Economic Vision focuses on increasing the growth of nonoil sector revenues and tourism as one of the key industries to further diversify the national economy� Bahrain Bay (Four Seasons Hotel)

BTEA REPRESENTATIVES DELIVER 140,000 TOURISTS TO BAHRAIN IN 2018 In 2018, Bahrain Tourism and Exhibitions Authority's representative ofďŹ ces attracted close to 140,000 visitors to the Kingdom, who contributed BD 35 million ($92.2 million) to the national economy through tourism spending, according to the BTEA. Russian ofďŹ ce: Delivered 7,719 visitors who spent BD 4.1 million ($10.6 million). It coordinated with a leading travel agency in Europe, Coral Travel, to operate charter ights carrying more than 5,000 visitors to Bahrain. In addition, the number of Russian travel agencies that organise regular trips to Bahrain has risen to 65 compared to just 15 prior to the opening of the representative ofďŹ ce. UK ofďŹ ce: Delivered 9,831 visitors who spent BD 5.16

million ($13.6 million). The representative ofďŹ ce established successful partnerships with 10 of the most prominent agencies operating in the UK including Southall Travel, Travelbag and OTAs Expedia and Lastminute.com. India ofďŹ ce: Delivered 3,697 visitors who spent BD 1.26 million ($3.3 million). The BTEA witnessed a notable increase in Indian weddings staged in Bahrain following the inauguration of the representative ofďŹ ce. BTEA strives to attract more tourists who want to host their wedding ceremonies in Bahrain. Saudi Arabia ofďŹ ce: Delivered 115,875 tourists who spent BD 23.36 ($61.6 million). The BTEA collaborated with more than 150 Saudi travel agencies.

d )<5 A-):*773 !

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HOT PROJECTS Bahrain is poised to launch a raft of projects designed to put the destination on the global tourism map WORLD’S LARGEST UNDERWATER THEME PARK The BTEA’s strategy focuses on developing unique tourism products and experiences that set Bahrain apart from its competitors, while focusing on family tourism and shifting the sector to be one of the main contributors to the national economy and the Kingdom’s 2030 Economic Vision. In line with these goals, the construction of the world’s largest underwater theme park, scheduled to open this summer, is a collaborative effort between the BTEA, the Supreme Council for Environment and the private sector. The unique diving and eco-friendly project covers an area of more than 100,000 square metres and will appeal to tourists and diving enthusiasts alike. An exceptional diving site, the theme park will feature the largest submerged airplane in the world, with a 70-metre-long decommissioned Boeing 747 as its centrepiece. Other features will include a submerged replica of a traditional Bahraini pearl merchant’s house, artificial coral reefs and other marine sculptures that have been placed underwater forming a safehaven to encourage coral growth and develop a habitat for marine wildlife to thrive. NEW EXHIBITION AND CONFERENCE CENTRE The Bahrain Tourism and Exhibitions Authority has a mandate to maximise Bahrain’s MICE potential and the new exhibition and conference centre, which is currently being built in Sakhir, close to Bahrain International Circuit (BIC), is expected to give the Kingdom’s meetings sector a significant boost. The new venue, which will span some 308,000 square metres, will include a 149,000-square-metre building

The B747 diving attraction

with ith 10 exhibition hibiti hhalls, ll a raftft off supportt ffacilities iliti andd the latest technology. Dedicated areas for shopping and accompanying events are also part of the complex. The 30,000-square-metre conference centre will have the capability to be divided into three separate halls and will be equipped with state-of-the-art display and technical services. It also includes 27 small- and medium-sized conference and meeting rooms with a layout designed to suit a variety of event requirements. VATEL Bahrain's new hospitality management college, ‘Vatel’, was officially inaugurated by the BTEA and the Vatel Group in September 2018. Vatel Bahrain Hospitality School aims to train the national workforce in accordance to international hospitality standards, as well as provide students with the qualifications required to access job opportunities. In the second phase of the programme, students are matched with jobs that meet their academic qualifications to utilise their expertise and knowledge. Vatel’s strategic objective is to develop the tourism sector by training the Bahraini workforce and creating a new generation of skilled professionals that can further boost this vibrant sector. Vatel, which was originally launched in Paris, now has 29 schools globally.

AIR AIRPORT MODERNISATION PROGRAMME (AMP) The Airport Modernisation Programme (AMP), which is scheduled for completion this year, will improve the infrastructure and services at Bahrain International Airport, expanding the Kingdom’s reach and connectivity as a result. The new state-of-the-art airport will accommodate up to 14 million passengers annually, compared to nine million in its present capacity, and will feature a new modern terminal building, an expansive duty free area, new departure lounges and a range of F&B offerings. NEW BEACHES AND WATERFRONT PROJECTS The BTEA is currently working on several plans for beach improvement and waterfront projects. They include new beaches in the Bahrain Bay area and Al Galali, as well as the Al Ghous Waterfront project.

The new exhibition centre will be built in Sakhir, close to BIC (pictured right)

Bahrain is working on several beach and waterfront projects

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“

Today, the SCTH is one of the most highlyregarded bodies in the world. We have achieved so much, and there is still much more to come” HRH PRINCE SULTAN BIN SALMAN, PRESIDENT — HIS HIGHNESS SHEIKH AHMED BIN SAEED ALFORMER MAKTOUM, OF SAUDI COMMISSION FOR CHAIRMAN AND CHIEF EXECUTIVE, EMIRATES AIRLINE & GROUP

TOURISM & NATIONAL HERITAGE (SCTH)

ATM yearbook

Saudi

As Saudi Arabia undergoes rapid economic diversification, its tourism industry has become a focal point of growth and development, with Vision 2030 outlining ambitious goals for the sector

The dawn of a new era d )<5 A-):*773 !

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The Red Sea Project will occupy a vast area that is home to a diverse landscape

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KSA TOURISM IN NUMBERS INTERNATIONAL TOURISM 2018:

17.68m 2028:

29.96m

Mountain retreat concept, Red Sea Project

(forecast)

RELIGIOUS TOURISM 2017:

17.5m 2025:

25-30m (predicted)

HAJJ Total pilgrims 2018:

2.371m 2017:

2.32m 2016:

1.863m Overseas pilgrims 2018:

1.759m 2017:

1.752m 2016:

1.325m UMRAH AMBITIONS

30m

visitors by 2030

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KSA HOTEL UPDATE More than US$3.9 billion-worth of hospitality contracts are set to be awarded in Saudi Arabia over the next ďŹ ve years, according to MEED Projects, while available guestroom inventory will double between now and 2024, with some 273 properties pipelined delivering 90,449 rooms, STR has revealed. Hilton recently revealed its biggest pipeline of properties is in Saudi. It already operates 11 hotels in the Kingdom and has 35 under development, adding 10,000 rooms over the next three to ďŹ ve years.

“In creating Qiddiya, we are building a brighter future. It is a future filled with culture, sports, entertainment and the arts that responds to the Saudi people’s desire for new and accessible activities to enrich their lives�

The Red Sea Project includes a vast archipelago of more than 50 untouched islands

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Al-Ula

โ Today, the SCTH is one of the most highly-regarded bodies in the world. We have achieved so much, and there is still much more to comeโ THE

BIG

FOUR

Saudiโ s 4 โ giga-projectsโ as part of the Public Investment Fund (PIF)

โ ข โ ข โ ข โ ข

Red SeaProject Neom Al-Ula Qiddiya

Above: The Red Sea Project will cater to discerning travellers

Below: 75% of the 90+ islands in the Red Sea Project area have been set aside for conservation

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Left: Billions of dollars are being pumped into projects to expand Makkah and its infrastructure Below: The Haramain Mecca– Medina high-speed railway Below left: The $26.6 billion Grand Mosque redevelopment project continues at pace

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“

Our focus at TIME Hotels always has, and always will be, our flexible approach to guest service – an advantage that independent brands such as ours often have over the larger chains” — HIS HIGHNESS SHEIKH AHMED BIN SAEED ALMOHAMED MAKTOUM, AWADALLA, CHAIRMAN AND CHIEF EXECUTIVE, EMIRATES AIRLINE & GROUP CEO, TIME HOTELS

ATM yearbook

Hospitality

Accor flexes its brand muscle Following a year of headline-grabbing brand acquisitions, Accor is accelerating its growth plans in the Middle East and Africa where its unrivalled portfolio of hospitality concepts is in strong demand, explains the groupโ s regional CEO, Mark Willis

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Far left: Ajman’s Masfout Mountains Left to bottom: Al Zorah Marina; One of Ajman’s idyllic beaches; Ajman Museum; Nature and adventure are part of Ajman’s tourism appeal

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SLS Dubai Hotel & Residences

Mark Willis

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Fairmont Residences Royal Palm Marrakech

RAFFLES UPDATE Rafes to make its foray in India Accor has revealed plans to open its ďŹ rst Rafes hotels in India – Rafes Udaipur and Rafes Jaipur. The iconic Rafes brand is synonymous with luxury, glamour and extraordinary adventure and this recent announcement signals a new direction for Accor in India, with a stronger focus on luxury and premium brands. The Rafes Udaipur will be set on a 21-acre private island in the midst of Udai Sagar Lake, one of the ďŹ ve prominent lakes of historical Udaipur. The 101 lake-facing rooms will be surrounded by spectacular hill scenery and boast views of a 400-year-old temple and the suites will also feature private pools. It is expected to open by mid-2020. The Rafes Jaipur is being built at Kukas in the city of Jaipur as a set of secluded private residences and courtyards adjacent to the larger hotel complex that presently houses the Fairmont Jaipur. The development is planned as a discreet destination for guests to "be themselves" and is anticipated to open in 2022. It is located close to key tourist destinations in Jaipur including the Amer Fort, Jaigarh Fort, Nahargarh Fort and Jal Mahal complexes.

The Royal Suite, Rafes Dubai

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Rafes Dubai celebrates 11 iconic years Since it opened in 2008, Rafes Dubai has made its name as a leading international hotel and has maintained its position as one of the top two properties in the United Arab Emirates on TripAdvisor for four consecutive years. The property recently ranked in the ‘Top 25 Luxury Hotels’ worldwide at the 2019 TripAdvisor Travellers’ Choice Awards – a ďŹ tting tribute to its 11-year anniversary. Guests enjoy a truly tailormade experience at Rafes Dubai, which counts the city’s most luxurious accommodation offering – the exclusive ‘Dubai Floor’ – as one of its key features. Spanning some 2,000 sqm, the oor is home to six palatial guestrooms and suites with elegant and contemporary interiors that are out of this world. It is accessed via a dedicated elevator, with guests afforded a range of personal and private services including a butler, chef, limousine service with a dedicated chauffeur and customised linen. Dubai Floor ‘residents’ can even select the oor’s scent. Exceptional dining, wellness and meetings facilities are also part of the Rafes Dubai experience, which takes bespoke hospitality to new heights.

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Accor’s 2019 openings and milestones FAIRMONT RESIDENCES ROYAL PALM MARRAKECH Following the success of Fairmont Royal Palm Marrakech, which opened its doors as one of the Moroccan capital’s most sought-after properties in 2017, the second phase of this prestigious development – Fairmont Residences Royal Palm Marrakech – is poised for launch later this year. With 39 private villas, each fully serviced by Fairmont Hotels & Resorts, it is the first residences concept of its kind in Morocco. Residents will have full access to the hotel’s vast range of facilities and services, which include a spa with hammam, large swimming pool, kids’ club, a sports centre with gym, tennis and squash courts, six restaurants and bars, a unique organic farm and an exceptional 18-hole golf course. FAIRMONT RIYADH The 298-key Fairmont Riyadh is the centrepiece of the city’s Business Gate community and the closest luxury hotel to King Khalid International Airport. Since its eagerly-anticipated opening earlier this year, the property has established a reputation as a

sought-after destination for business and leisure, as well as a design masterpiece, with motifs and bespoke elements created by the worldrenowned LW Designer Group and luxurious furnishings and textures that reflect local Arabian culture. Key features include 40 extraordinary suites; the Fairmont Gold experience; enticing open-kitchen dining concepts; and the Fairmont Riyadh Convention Centre with two ballrooms and 10 meeting rooms; a unique Ladies Lounge experience. MÖVENPICK HOTEL TAHLIA JEDDAH Mövenpick Hotels & Resorts recently opened Mövenpick Hotel Tahlia Jeddah, its fourth property in the city, featuring 161 rooms and suites and boasting a prime location on Hail Street, just 30 minutes from King Abdulaziz International Airport. It has a leading-edge noisecancelling system built into its structure, while images of majestic Saudi Arabian landscapes that have been shot by local professional photographers adorn its modern interior. It is also the only premium hotel in

Jeddah offering three interconnecting rooms, ideal for families and longterm stays, while children are kept entertained at The Little Birds Club. Mövenpick Hotel Tahlia Jeddah is also home to ‘Rasoi by Vineet’ – Jeddah’s first restaurant managed by Michelin star chef and restauranteur Vineet Bhatia. This dining venue serves worldclass Indian fusion cuisine. SOFITEL THE PALM TAKES FIVE Located on the East Crescent of the Palm Jumeirah, Sofitel The Palm Dubai is a luxury island retreat where chic Polynesian design meets French flair. In 2019, this cosy beachside property, with 361 rooms and suites and 182 serviced residences and private villas, is celebrating five years since it opened its doors. During that time, it has established a reputation as one of Dubai’s leading resorts, popular with holidaying families, thanks to its laid-back atmosphere and extensive facilities and services, including 14 restaurants and lounges and a large SoSPA with 28 treatment rooms, couples' suites, indoor therapeutic pools and a hammam.

SWISSÔTEL MARKS 12 MONTHS OF SUCCESS IN DUBAI Swissôtel Al Ghurair and Swissôtel Living Al Ghurair, located in the heart of historical Deira and linked to the popular Al Ghurair shopping centre, opened in February 2018, marking the lifestyle brand’s debut in the United Arab Emirates. The two properties combined comprise 620 rooms, suites and apartments that offer a fresh and modern setting for business or leisure stay. Swissotel Al Ghurair is a luxury five-star hotel with 428 rooms and suites, while Swissotel Living Al Ghurair offers 192 living apartments tailored to the needs of modern families and extended-stay guests.

Clockwise from top right: The 298-key Fairmont Riyadh Swissôtel Al Ghurair Sofitel The Palm Dubai celebrates its 5th birthday this year

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The lobby at Fairmont Abu Dhabi Marina

Coming soon two hotlyanticipated 2020 openings SOFITEL’S LARGEST MIDDLE EAST PROPERTY Sofitel Dubai Wafi is set to be the luxury hotel brand’s largest property in the Middle East with 598 keys spanning 501 luxury rooms and suites and 97 serviced residences. A dining hotspot in its own right, the property will offer an Asian specialty restaurant, gastro pub, a unique destination restaurant, bar and lounge on 43rd and 44th floors, a French lobby café, an all-day restaurant and a pool bar. Guests will enjoy numerous leisure facilities including a SoSPA, gym, outdoor pools, private cabanas and a kids’ club. For business, 10 meeting rooms and a 1,115 sqm ballroom will meet a variety of event needs. Sofitel Dubai Wafi will connect to Wafi Mall, considered Dubai’s premium lifestyle and entertainment complex, and is adjacent to the iconic Raffles Dubai, with guests able to share amenities and services at both properties. The hotel is 10 minutes from Dubai International Airport, Downtown Dubai, Business Bay, Dubai International Financial Centre and Dubai World Trade Centre, while Dubai Healthcare City is located just across the road.

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A NEW PERSPECTIVE IN ABU DHABI Fairmont Abu Dhabi Marina’s two elegant towers will meet in a magnificent arch high above the famous Corniche, revealing breathtaking views of the Arabian Gulf on one side and the city’s imposing skyline on the other. This luxury urban resort, set on a private beach in downtown Abu Dhabi, is set to become one of the UAE capital’s most sought-after locations for leisure, dining and events, immersing guests in a world where Arabian culture and heritage meet modernity and luxury. This cosmopolitan retreat will feature 563 rooms and suites with contemporary

Arabian design and stunning Gulf or Corniche views. Extensive leisure facilities will include five swimming pools, Fairmont’s signature Willow Stream Spa with 12 treatment rooms, and a fitness centre, while nine distinctive dining venues will beckon foodies with a range of gastronomic delights and experiences. Family-friendly amenities, a dedicated kids’ concierge and the Fairmont Gold experience will be among the personalised service. For meetings and events with a true difference, the property will offer a grand ballroom, breakout rooms, five outstanding outdoor spaces and a unique sustainability-focused EcoMeet concept.

Sofitel Dubai Wafi will offer 598 keys

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PO.BOX:500,Fujairah | Tel:+971 92231554 +97192229085 | Fax:+971 92231006 +9719229539 E-mail:info@tourism.fujairah.ae | www.fujairahtourism.ae

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for change From fresh F&B concepts and hospitality models to digital strategies that put guests and the environment first, TIME Hotels is proving that agility and adaptability to market trends pays dividends

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Above: TIME Express Hotel Al Khan in Sharjah

Mohamed Awadalla in the spotlight 9" <15- 0W\MT[ PI[ TWVO JMMV ZMKWOVQ[ML I[ I +;: XQWVMMZ · _PI\ IZM \PM SMa IZMI[ WN NWK][ NWZ !' 7]Z +;: [\ZI\MOa Q[ JI[ML IZW]VL NW]Z UIQV XQTTIZ[" ?WZSXTIKM 5IZSM\XTIKM +WUU]VQ\a IVL -V^QZWVUMV\ _Q\P I [MZQM[ WN QVQ\QI\Q^M[ \W UIZS MIKP WVM <15- 0W\MT[ PI[ I ZW[\MZ WN IK\Q^Q\QM[ XTIVVML NWZ \PM aMIZ _PQKP ILLZM[[ MIKP WN \PM[M +;: XQTTIZ[ <PMa QVKT]LM" I :IUILIV QN\IZ OI\PMZQVO _PMZM QN\IZ JW`M[ _QTT JM LQ[\ZQJ]\ML \W \I`Q LZQ^MZ[# I _ITS \W ZIQ[M I_IZMVM[[ NWZ JZMI[\ KIVKMZ# I KWUU]VQ\a KTMIV ]X KIUXIQOV# I[ _MTT I[ I WVM PW]Z RWJ [_IX IVL I OQN\ WN \WTMZIVKM M`KPIVOM LIa QV^WT^QVO [\INN UMUJMZ[ ?Q\P I KWZXWZI\M UIVLI\M \PI\ NWK][M[ WV ILLQVO ^IT]M \W XMWXTM¼[ TQ^M[ W]Z KWUU]VQ\a W]\ZMIKP XZWOZIUUM PI[ [MMV <15- 0W\MT[ QVQ\QI\M IVL \ISM \PM TMIL WV I V]UJMZ WN XZWRMK\[ QV ,]JIQ IVL QV\MZVI\QWVITTa QVKT]LQVO Q\[ []XXWZ\ NWZ I +PQTLZMV¼[ +IVKMZ 0W[XQ\IT QV -OaX\ I[ _MTT I[ I UIZQVM KWV[MZ^I\QWV XZWOZIUUM QV KWTTIJWZI\QWV _Q\P \PM -UQZI\M[ ?QTLTQNM ;WKQM\a -?; IVL ^IZQW][ W\PMZ ML]KI\QWV IVL MUXTWaMM MVOIOMUMV\ IK\Q^Q\QM[ +WZXWZI\M ;WKQIT :M[XWV[QJQTQ\a [\ZI\MOQM[ PI^M JMKWUM IV QV\MOZIT MTMUMV\ WN M^MZa PW\MT OZW]X¼[ WXMZI\QWVIT JT]MXZQV\ IVL NWZ ][ I\ <15- 0W\MT[ \PMa IZM I\ \PM PMIZ\ WN M^MZa\PQVO _M LW ?M IZM IT_Ia[ TWWSQVO \W XTIa I U]KP UWZM LaVIUQK ZWTM QV \PM KWUU]VQ\QM[ _PMZM _M WXMZI\M

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Pranzo at TIME Oak Hotel & Suites

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FOOD FOR THOUGHT In 2018, TIME Hotels enhanced its F&B offering with the appointment of a new executive chef and the opening of two new F&B outlets, Pranzo – a Mediterranean and pizza eatery and Mugs & Munch – a pastry cafÊ and lobby lounge. Hailing from south Florida in the US, chef Adam Schorr joined TIME Oak Hotel & Suites with more than 20 years’ experience working across various styles of cuisine, including farm to table, American, French, Italian, Mediterranean and Asian. Pranzo, a casual all-day

dining venue, serves an array of buffet and à la carte-style dishes from the Mediterranean region using authentic, simple and organic produce, as well as a range of non-alcoholic cocktails, healthy juices and soft beverages. With a total capacity for 76 covers, Pranzo also features a live cooking station and a stone oven serving freshly baked pizza and bread. Meanwhile, Mugs & Munch, which is centrally located in the lobby of TIME Oak Hotel & Suites, offers a variety of healthy munch bowls, freshly-baked at bread sandwiches and delicious pastries, as well as an extensive tea and coffee menu, mocktails and

various cold soft beverages. TIME Hotels also recently opened its third O’Learys American sports-themed restaurant in the UAE. The casual dining venue, located within TIME Topaz Hotel Apartments in Al Barsha, Dubai, has a total capacity for 90 covers. It has proven highly popular with diners. “O’Learys is now a proven concept in the UAE and has a broad consumer appeal, popular with expatriates and UAE nationals alike,â€? says TIME Hotels CEO Mohamed Awadalla. “Looking to the future, we see further opportunities to place the O’Learys brand in key high-trafďŹ c, high-value locations across the UAE.â€?

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Lifetime Experiences Mt. Macchapuchhre, silhouetted against the azure sky, take their rest on the long trail to Annapurna Base Camp.

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NepalTourism

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Where memories are made Six Senses Zighy Bay continues to push the boundaries, offering new immersive guest experiences that showcase Oman’s magic in all its glory, explains General Manager Aaron McGrath

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Aaron McGrath

Far left: Private dining experience; Above: Sense on the Edge; Below: Cooking classes in the resort’s organic garden

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“Our commitment to sustainability and to offering a uniquely local perspective is what attracts our discerning guests�

Dhahab luxury dhow

DHAHAB THE SIX SENSES ZIGHY BAY MUSANDAM VOYAGE Zighy Bay guests can discover the true natural splendour of the rugged Musandam Peninsula and its sparkling fjords on board Dhahab – Six Senses’ luxurious traditional Omani dhow. The private cruiser, designed in a relaxed artisan style in tune with the resort’s dÊcor, cruises the iconic routes of ancient mariners who sailed through the Gulf of Oman seeking trade and fortune.

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Dhahab hosts up to six guests in three well-appointed cabins (one king bed and two twin beds) and is perfect for families or a group of friends looking for something out of the ordinary. During the three-day, two-night tailored itinerary, guests explore the Musandam coast, stopping in quaint ďŹ shing villages and secluded bays that are bursting with marine life. Time can be spent kayaking, ďŹ shing, beach combing, swimming or doing absolutely nothing. There are also options to take a cooking class with the chef, book a bespoke dive or bring a spa therapist on board.

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COMING SOON TO ZIGHY BAY

The saltwater pool

The resort will be refurbished this summer – here’s a round-up of what to expect For gastronomy The Main, Spice Market and Summer House kitchens will be enhanced and equipped to offer fresh and exciting menus and new dishes, thanks to an upgrade. “The chefs are very excited for another opportunity to wow,� says General Manager Aaron McGrath.

For family fun and convenience The Chaica’s kids club will be relocated to near the Al Feetean’s teens club to create more fun experiences for youngsters and to make life easier for parents dropping off children at both of the facilities.

For relaxation The saltwater pool will be refurbished and will again offer guests the unique opportunity of floating in super-salty water, which can help detoxify the body and ease muscle tension. This is the only hotel saltwater pool in the GCC.

For beach bliss The entire main beach, which spans for more than one mile, will be replenished and offer guests improved seamless access to the ocean from anywhere in the resort.

For luxury and privacy The two Retreats and the Reserveat Six Senses Zigy Bay will be refurbished to create a fresh aesthetic. They will include never-before-seen features at the resort, according to McGrath.

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MAJOR plans for Minor The Thai-headquartered hospitality firm is pursuing an ambitious global expansion strategy and the Middle East and North Africa is a key region earmarked for growth, explains Chief Operating Officer Robert Kunkler

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Robert Kunkler, Chief Operating Officer, Minor Hotels

Top: Qasr Al Sarab Desert Resort by Anantara Right: The Ultimate Jabal Activity Wall at Anantara Al Jabal Al Akhdar

Anantara The Palm Dubai Resort

MINOR’S MENA PORTFOLIO (As of March 2019)

“We have a strong pipeline of properties across several brands in the Middle East and North Africa�

ANANTARA Dubai: Anantara The Palm Dubai Resort Abu Dhabi city: Eastern Mangroves Hotel & Spa by Anantara Sir Bani Yas Island, Abu Dhabi: Desert Islands Resort & Spa by Anantara, Anantara Al Yamm Villa Resort and Anantara Al Sahel Villa Resort Empty Quarter, Abu Dhabi: Qasr Al Sarab Desert Resort by Anantara Qatar: Banana Island Resort Doha by Anantara Oman: Anantara Al Jabal Al Akhdar Resort and Al Baleed Resort Salalah by Anantara

TIVOLI HOTELS & RESORTS Doha: Souq Waqif Boutique Hotels by Tivoli, Al Najada Doha Hotel by Tivoli and Souq Al Wakra Qatar Hotel by Tivoli

AVANI Dubai: Avani Deira Dubai Tunisia: Avani Les Berges du Lacs Tunis Suites

OAKS Dubai: Oaks Liwa Heights Hotel Apartments Abu Dhabi: Oaks Liwa Executive Suites Doha: Al Najada Hotel Apartments by Oaks Lebanon: Oaks Beirut

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The Avani brand will launch its first new-build hotel in the Middle East at the end of the year with the opening of Avani Ibn Battuta Dubai (pictured). Two further new hotels are under development in the UAE – the Avani Suites and Branded Residences in Dubai and Avani Al Marjan Island Ras Al Khaimah Resort. Also coming soon will be Avani Muscat Hotel in Oman.

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Tivoli Avenida Liberdade Hotel

Al Najada Hotel Doha by Tivoli

Anantara Mauritius Resort

ANANTARA OPENINGS 2019 Anantara will debut in ďŹ ve destinations in 2019 – Tunisia, Mauritius, Malaysia, Brazil and Spain. In September, Anantara will open Anantara Tozeur Resort. A hub for Saharan adventures, the oasis city of Tozeur rose to fame as a ďŹ lm location for the Indiana Jones and original Star Wars movies. The new resort will offer 93 guest rooms, villas and pool villas, as well as Arabian-style relaxation, lively market experiences and numerous dining options. Opening in Q4, Anantara Mauritius Resort will be located on a private beach on the island’s south-eastern coast, just 15 minutes from the international airport. The new resort, which is close to Blue Bay Marine Park, will feature 164 guest rooms, suites and pool

villas, multiple restaurants and bar,s and an Anantara Spa. It will have strong sustainability credentials such as solar technology for bedroom heating and recycled materials incorporated into resort dĂŠcor. Anantara Desaru Resort & Villas in southern Malaysia, just two hours’ drive from Singapore, will offer 123 rooms and beachfront villas, an Anantara Spa, kids’ and teens’ club, meetings facilities and more; Anantara MaraĂş Bahia Resort will occupy a deserted stretch of Atlantic coastline in Brazil, close to virgin rainforest, and feature 30 rooms, suites and bungalows; and Anantara Villa Padierna Palace Benahavis Marbella Resort in Spain, with 130 rooms, suites and villas, will be surrounded by three golf courses and offer unique culinary and wellbeing experiences, as well as a collection of ďŹ ne art.

The EHG experience From showcasing hospitality innovations at Expo 2020 Dubai and building brand interaction through intuitive technology, to rolling out a rigorous sustainability programme while expanding its regional and global footprint, Emaar Hospitality Groupโ s plan for long-term growth is truly holistic

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Above: EHG is the dominant hospitality player in Downtown Dubai

Far left: Ajmanโ s Masfout Mountains Left to bottom: Al Zorah Marina; One of Ajmanโ s idyllic beaches; Ajman Museum; Nature and adventure are part of Ajmanโ s tourism appeal

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Al Majaz Waterfront

โ We plan to take our brands to key gateway cities in Europe, the Middle East, Africa, Indian Ocean, India and Chinaโ

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Chris Newman, COO,

Emaar Hospitality

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d )<5 A-):*773 !

“Personalisation is about building brand interaction in the digital or physical realm”

Below: The upcoming Address Sky View in Downtown Dubai Below left: A sneak peek inside the new Address Sky View, Downtown

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Vida The Hills is opening in Dubai soon

EHG’S PORTFOLIO AT A GLANCE CURRENT 14 operational hotels in the UAE and Egypt - Address Hotels + Resorts: 6 - Vida Hotels and Resorts: 3 (2 in Dubai, 1 in Egypt) - Rove Hotels – 5 4 serviced residences under Address Hotels + Resorts in Dubai PIPELINE 38 upcoming hotel projects in the UAE and key international markets - Address Hotels + Resorts: 10 UAE, 6 global (KSA, Bahrain, Egypt, Turkey & The Maldives) - Serviced Residences under Address Hotels + Resorts: 10 UAE, 5 global - Vida Hotels and Resorts: 9 UAE, 3 global (KSA, Egypt, Bahrain) - Serviced Residences under Vida Hotels and Resorts: 8 UAE, 3 global - Rove Hotels: 6 UAE, 1 global - Serviced residences under Rove Hotels: 1 UAE

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An opus

by design Stefan Viard, General Manager of the upcoming ME Dubai, explains why the hotlyanticipated hotel, designed by the late architect, Zaha Hadid, will be a legacy project with a unique cultural edge d )<5 A-):*773 !

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“ME Dubai will offer guests an unparalleled experience partnered with exemplary design”

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Far left: The magnificent Opus building Above from top: The hotel’s awe-inspiring atrium ME Dubai’s Personality Suite The luxurious design-led bathroom inside a one-bedroom residence

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In the

Pipeline Some of the world’s leading hotel brands reveal their expansion plans for the MENA region

EMAAR HOSPITALITY GROUP

ACCOR IN THE MIDDLE EAST & AFRICA

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Current portfolio: 60,000+ keys, 260+ properties, 36 countries (MEA) 2019: 21+ new openings 2020 lifestyle brand debuts: The Mama Shelter, 25Hours and SLS brands will all make their Middle East debut in 2020 with hotly-anticipated launches in Dubai. Strong residential pipeline focus: The MEA accounts for 40% of the group’s residential pipeline of 60-plus projects.

Franklin Azzi Architecture

Current portfolio: 14 properties Pipeline: 38 properties Development focus: High-growth markets across MENA, expanding into new territories including KSA, Bahrain and Egypt. Brand focus: Address Hotels + Resorts (premium luxury) for aspirational guests and Vida Hotels and Resorts (upscale lifestyle) for the new generation of business executives, entrepreneurs and leisure travellers. 2019 opening: EHG will open ďŹ ve hotels in Dubai this year: Address Fountain Views and Address Sky View (both in Downtown Dubai); Vida The Hills and Vida Harbour Point; and Rove At The Park.

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HILTON WALDORF ASTORIA MEETS DIFC <PM SMa ?ITLWZN )[\WZQI ,]JIQ 1V\MZVI\QWVIT .QVIVKQIT +MV\ZM Q[ M`XMK\ML \W WXMV [WWV 4WKI\ML QV \PM PMIZ\ WN ,]JIQ¼[ Ã…VIVKQIT LQ[\ZQK\ \PM PW\MT¼[ LuKWZ Q[ QV[XQZML Ja :WUM IVL 6M_ AWZS +Q\a QV \PM ! [ IVL ! [ IVL NMI\]ZM[ QVKT]LM I Ã…\VM[[ KMV\ZM _Q\P \P ÆWWZ ^QM_[ IVL IV W]\LWWZ XWWT ,QVQVO WX\QWV[ ZIVOM NZWU 8MIKWKS )TTMa IVL \PM QKWVQK *]TT *MIZ \W \PM ;\ <ZWX TW]VOM

Current portfolio: 20,000+ keys, 64 properties Pipeline: 27,000+ rooms, 94 properties Portfolio goal by 2025: 27,000+ rooms, 94 properties Development focus: Saudi Arabia – 11 current hotels and 30+ under development, adding more than 10,000 new rooms in the next three to five years. Egypt, Morocco and the UAE are also expansion focal points. Brand focus: Putting the right brands into the right place at the right time – led to the Middle East debut of Hampton by Hilton and luxury collection brand LXR Hotels & Resorts in 2018. 2019 opening: Waldorf Astoria Dubai International Financial Centre on track for 2019 launch.

INTERCONTINENTAL HOTELS GROUP Current portfolio: 31,739 keys, 91 properties Pipeline: 9,325 keys, 37 properties Development focus: Saudi Arabia, particularly the midscale segment in Riyadh, Jeddah, Madinah, Makkah, Dammam and Al Khobar. In 2018, signed MDA with Al Hokair Group to introduce 10 Holiday Inn Express hotels across KSA. Brand focus: Meeting demand for midmarket, upscale, luxury and boutique/lifestyle brands. Responding with Holiday Inn, Holiday Inn Express and Staybridge Suites (midscale); Hotel Indigo boutique); voco (upscale); and Regent Hotels & Resorts (luxury). 2019 opening: Two regional firsts – the Hotel Indigo and voco brands will both debut in Dubai.

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KEMPINSKI Current portfolio: 5,950 keys, 22 properties Pipeline: 2,560 keys, 7 properties Portfolio goal for 2025: 9,000 keys, 33 properties Development focus: To operate luxury hotels in each key Middle East city, with a focus on KSA, the UAE, Bahrain, Oman and Kuwait and in select destinations in North Africa, particularly across Morocco. Brand focus: Kempinski continues to roll out historic grand hotels, superb city properties, exceptional resorts and superior residences regionally and globally. 2019 opening: Emerald Palace Kempinski Dubai.

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MARRIOTT INTERNATIONAL Current portfolio: 44,000+ keys, 145 properties Pipeline: 20,000+ keys, 90 properties Portfolio goal by 2025: 64,000+ keys, 230+ properties Development focus: In the Middle East, doubling the KSA portfolio from 25 to 50 properties over the next ďŹ ve years. In North Africa, Morocco is the largest growth market, with nine properties scheduled to open by 2024. Brand focus: Fuelled by demand for lifestyle brands, with Bulgari, Element Hotels and EDITION the most recent regional additions. Select-service brands represent more than 50% of development pipeline (including Courtyard by Marriott, Aloft, Element and Residence Inn by Marriott). 2019 opening: W Muscat in Oman – the brand’s ďŹ rst hotel in the Sultanate.

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MILLENNIUM HOTELS & RESORTS Current portfolio: 12,619 keys, 40 properties Pipeline: 12,000+ keys, 35+ properties Development focus: Saudi Arabia, with more than 20 hotels set to open within the next ďŹ ve years – Holy Cities plus North, South and Western provinces. Brand focus in the region: In KSA, a variety of brands to cater to different markets, particularly corporate and religious travellers. 2019 opening: 14 openings planned for 2019, including two stand-out properties in Dubai – Millennium Place Marina and Millennium Atria Business Bay.

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ACCOR AND MARRIOTT DOMINATE ME ROOM COUNTS

MĂśvenpick Hotels & Resorts has 8,454 rooms in the Middle East

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Top Hotel Groups (ranked by room count in the Middle East) • • • •

Accor Marriott International InterContinental Hotels Group Hilton Worldwide

Source: STR 500

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MINOR HOTELS GROUP

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Current portfolio: 2,207 keys, 16 properties Pipeline: 1,988 keys, 11 properties Development focus: North Africa (Tunisia and Morocco) and the UAE (RAK and Sharjah) for Anantara and the UAE (Dubai and RAK), North Africa (Tunisia) and Oman for Avani. Brand focus in the region: SigniďŹ cant growth for Anantara and Avani across MENA. 2019 opening: Anantara Tozeur Resort and Avani Les Berges Du Lac Tunis Suites, both in Tunisia, marking the debut of both brands in North Africa.

SMARTOTELS Current portfolio: 136 keys, one property (FORM Hotel, Dubai) Pipeline: Smarthotels is in active discussion with several partners and investors in a variety of locations and assessing future development opportunities. Portfolio goal by 2025: 10 hotels Development focus: Middle East and Africa Brand focus: FORM, a hospitality experience that allows guests to customise their journey and offer owners an operating model engineered to drive strong returns.

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RADISSON HOTEL GROUP FLYING THE BLU – AND RED – FLAG <_W VM_ XWZ\NWTQW ILLQ\QWV[ QV 9 \PQ[ aMIZ Æa :ILQ[[WVÂź[ *T] IVL :-, ÆIO[ <PM SMa :ILQ[[WV *T] +I[IJTIVKI \PM Ă…Z[\ XZWXMZ\a ]VLMZ \PQ[ JZIVL QV \PM 5WZWKKIV KQ\a _QTT JM QV[XQZML Ja Q\[ )Z\ ,MKW TWKI\QWV IVL NMI\]ZM M`\MV[Q^M 51+- NIKQTQ\QM[ <PM ZWWU :ILQ[[WV :-, ,]JIQ XQK\]ZML \PM ]X[KITM [MTMK\ [MZ^QKM JZIVLÂź[ Ă…Z[\ PW\MT QV \PM 5QLLTM -I[\ _QTT WXMV QV ,]JIQ ;QTQKWV 7I[Q[ _Q\P LQVQVO ^MV]M[ IV W]\LWWZ \MZZIKM IVL šKWWTÂş UMM\QVO WX\QWV[ XZM[MV\QVO I šXTIaN]T \_Q[\ WV \PM KWV^MV\QWVIT PW\MTÂş

Current portfolio: 11,000 keys, 51 properties Pipeline: 13,000 keys, 51 properties Portfolio goal by 2025: 35,000 keys, 160 properties Development focus: UAE, KSA, Egypt and Morocco across city and resort hotels, serviced apartments and an increased focus on lifestyle properties. Brand focus: Conversions under Radisson Blu; scouting for iconic and distinct hotels for Radisson Collection; selective expansion of lifestyle properties (Radisson RED); identifying opportunities for midscale offering (Park Inn by Radisson), as well as serviced apartments. 2019 openings: Radisson Blu Casablanca (120 rooms) and Radisson RED Dubai (171 rooms), both on track to open in Q3. It’s the ďŹ rst Radisson RED in the Middle East and the ďŹ rst Radisson Blu in Casablanca.

TIME HOTELS Current portfolio: 1,478 keys, 15 properties Pipeline: 959 keys, 9 properties Portfolio goal by 2025: 35 properties Development focus: UAE, Egypt and Saudi Arabia (TIME Hotels) and UAE (Dune Hotel Apartments). 2019 opening: TIME Express Hotel Al Khan in Sharjah (May 2019) – marking the brand’s debut.

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Hotel headlines The terrace at Tasca

From brand debuts and new hospitality concepts to figures that paint a bright future for the region’s hotel sector, the first few months of 2019 have been eventful

MANDARIN ORIENTAL MIDDLE EAST FIRST Mandarin Oriental has introduced its legendary hospitality to the Middle East with the opening of Mandarin Oriental Jumeira, Dubai. The beachfront resort, designed by acclaimed international designer Jeffrey Wilkes, features six dining venues including signature restaurant Tasca by Portuguese celebrity chef José Avillez and Netsu, a Warayaki-style Japanese steakhouse by Australian-born chef Ross Shonhan. A 650-square-metre glass-walled ballroom with beachfront terrace, a spa concept offering exceptional heat and water experiences and a Little Nomads kids’ club are among the standout facilities.

W Muscat - Extreme WOW Suite

OMAN SWITCHES UP ACCOMMODATION MIX More than 80% of the 31 hotels opening in Oman this year will be in the budget sector (three stars or below) as part of the Ministry of Tourism’s push to attract a wider range of visitors to the Sultanate. In Muscat, of the 20 new hotels opening in 2019, there will be three fivestar properties, a further three four-star hotels,

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OYO 101 Click Hotel Dubai

five hotels classified as three star, six two-star hotels and three one-star hotels. However, some of the most prominent properties opening this year are in the five-star category, with more than a 1,000 luxury rooms being added in Muscat alone, representing brands including W, JW Marriott and Hilton.

OYO’S REGIONAL EXPANSION GEARS UP Oyo Hotels & Homes has revealed plans to launch a new hotel concept in Saudi Arabia to cater to the predicted growth in religious tourists to the Kingdom. It’s part of the Indian start-up’s ambitious Middle East growth plans, with a target of 12,000 rooms in the region by 2020. The company has kick-started its expansion campaign with Oyo Hotels in the UAE and is now eyeing Oman and Bahrain in the GCC and Egypt and neighbouring countries in the wider MENA region.

ROYAL ATLANTIS RESORT & RESIDENCES – A DINING DESTINATION IN THE MAKING Acclaimed chef, Costas Spiliadis, will launch his world-renowned Mediterranean seafood restaurant, Estiatorio Milos at The Royal Atlantis Resort & Residences when the hotly-anticipated property opens later this year. The Greek restaurant, which encourages family-style sharing of dishes, joins a roster of big-name dining venues set to put the new hotel on Dubai’s dining map. They include ‘Dinner by Heston Blumenthal’ – the third international outpost for the Michelin-star chef – and Ariana’s Persian Kitchen, showcasing Iranian-American TV chef and cookbook author Ariana Bundy’s Persian cuisine.

ROYAL HIDEAWAY MAKES ITS REGIONAL DEBUT Developer Seven Tides has announced Spanish hospitality firm Barceló Hotel Group as the new operator of its fivestar DUKES Dubai, located on the west trunk of the Palm Jumeirah. The hotel will be rebranded DUKES Dubai – A Royal Hideaway Hotel and will become the first property in the region under the Royal Hideaway Luxury Hotels & Resorts brand, which features unique and exclusive destination hotels connected with art and culture, as well as authenticity, detail and discretion.

DUKES Dubai

WORLD’S FIRST MASTERCHEF RESTAURANT AT MILLENNIUM PLACE The world’s first MasterChef the TV Experience restaurant will make its debut at the new Millennium Place Marina Hotel in Dubai Marina this April, operator Millennium Hotels & Resorts MEA and owner, The First Group have confirmed. Based on the hugely popular MasterChef reality television series, the restaurant will introduce a world-first dining experience to Dubai that will showcase the talents and recipes of MasterChef series contestants from the 52 territories where the programme is produced worldwide. Millennium Place Marina Hotel will feature 453 rooms and suites.

Millennium Place Marina

The Royal Atlantis

JA RESORTS & HOTELS REVAMPS OLD HOTEL AND GETS SET TO OPEN NEW ONE One of Dubai’s oldest hotels. The JA Beach Hotel, is to undergo a major revamp this summer. Part of the vast JA The Resort complex in Jebel Ali, the property originally opened in 2018 and was one of the first properties built in the city. The refurbishment project has been announced as JA Hotels & Resorts prepares to open its third property at the resort. The family-friendly JA Lake View Hotel will feature 348 rooms and suites, three temperature-controlled swimming pools and five dining experiences.

JA Lake View Hotel

DUBAI’S AIRBNB MARKET WORTH US$101MN Dubai’s Airbnb market generated more than US$101 million in revenues in 2018, up 69% year on year, according to a report by Chestertons MENA. At the end of 2018. As of December 2018, active listings had increased by 26% to 5,009 units compared to 3,987 units in 2017. Demand supported the increase in available units with average occupancy levels reaching 65% during Dubai’s peak season in (March) 2018. “There are a number of factors contributing to the popularity of the online platform. Dubai has a buoyant tourist market and travellers are increasingly looking for personal and authentic holiday experiences, which Airbnb can offer through ‘host’ interaction,” said Ivana Gazivoda Vucinic, Head of Advisory and Research, Chestertons MENA. “The other factor is a growing number of individuals, who are either coming to the emirate for contract work, or are on probation and cannot commit to a traditional annual rental contract as the tenancy cannot be registered if the residency visa is still to be granted. As such, holiday rentals are a practical alternative.”

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ACCOR ON A LIFESTYLE TIP Accor has launched its latest lifestyle brand in the midscale segment – Tribe – and has earmarked Dubai as a target destination. Tribe is a design-led brand that prioritises user-friendliness with rooms offering under-bed storage and Smart TVs. It also serves “authentic and responsible cuisine�. Tribe joins Accors’ growing stable of lifestyle brands following the success of Jo&Joe, 25Hours and Mama Shelter and more. Both 25Hours and Mama Shelter will launch properties in Dubai by 2020.

Top: 25Hours Dubai Hotel Right: The Abu Dhabi EDITION’s expansive Royal Penthouse suite

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DID YOU KNOW?

Boutique Bahrain

The lobby bar area at Royal Atlantis Resort & Residences in Dubai will be home to the largest jelly ďŹ sh tank in the world, housing approximately 2,000 jellyďŹ sh.

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Global Stage

Indonesia: as wonderful as ever Nia Niscaya, Deputy Minister, Ministry of Tourism of Indonesia, outlines the destination’s plans to fast-track tourism arrivals growth following a challenging 2018, with a sharp focus on developing and promoting lesser-known gems across the stunning and diverse archipelago of islands

Nia Niscaya

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TOURISM NUMBERS 2018:

15.81m

2017:

14.04m

2016:

11.52m

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Mount Rinjani, Lombok

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TREND WATCH: DIGITAL TOURISM โ With 97% tourists set to share their travel experiences on social media, we are focusing on digital tourism to attract tech-savvy Millennials.โ Nia Niscaya, Deputy Minister, Ministry of Tourism of Indonesia

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Baiturrahman Grand Mosque in Banda Aceh

Halal tourism

in the spotlight Indonesiaโ s campaign to attract more Muslim travellers is gaining momentum

Merapi volcano on Java island

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Indonesia’s halal tourism credentials

Sembalun Valley

• 90% Muslim population • Family-friendly • Diverse halal food offering • Halal-friendly spa and wellness concepts • Prayer facilities widely available Did you know? Indonesia is home to more than 200 million Muslims

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Sembalun Valley

LOMBOK IN FOCUS Lombok, just a short boat ride from the party island of Bali, has something to offer tourists of all backgrounds and beliefs. While it continues to attract Western tourists because of its beaches, the island has become the focal point of Indonesia’s Islamic tourism drive. The predominantly-Muslim island has a strong Islamic heritage and is being promoted as a culturally-enriching destination. Although temples can be found all over Lombok, it is better known for its mosques, so much so it is often referred to as the ‘island of 1,000 mosques’. Muslim tourists will therefore discover places of worship and shrines dedicated to ancient Muslim preachers while they are sight-seeing and beach hopping. The Islamic Centre in Mataram is the grandest and largest mosque in West Nusa Tenggara, welcoming visitors of all faiths. The mosque contains a massive central prayer hall. Visitors can even climb to the top of the minaret, 13 oors above street level, to take in panoramic views of the entire southern part of the island. Other notable places of worship to visit include the Masjid Bayan Beleq, the oldest

mosque in Lombok, and Selong Great Mosque, the main mosque on the island. BEACHES Lombok is magnet for beach lovers and there are plenty from which to choose, from the trio of Gili Islands to Selong Belanak Beach, Mawun Beach and Tanjung Aan Beach. They are all more sedate than Bali’s lively party-focused beaches. ADVENTURE A highlight for travellers is to hike up Bukit Merese Hill on Kuta Lombok where the views of the coves below are stunning. For those who have time, trekking to the peak of Mount Rinjani in the Sembalun Valley is a must. At 3,726 metres, it is one of Indonesia’s highest volcanoes. SHOPPING The best place for souvenir shopping is Sasaku Lombok, a large warehouse-style boutique selling a wide range of clothing, from traditional sarongs and textiles to designer t-shirts. CYCLE OR SURF Lombok also offers visitors the chance to cycle through rice paddies, visit the famous Tangsi ‘Pink’ Beach, marvel at the Senaru and Benang Kelambu Waterfalls or check into Grupuk surf camp at Selong Belanak Beach.

NEED TO KNOW A PLACE TO STAY An increasing number of hotels on Lombok are seeking Shariah certiďŹ cation through CrescentRating. A PLACE TO EAT Halal-certiďŹ ed and halal-assured restaurants serving both local and international cuisine, including seafood and vegetarian dishes, can be found all over Lombok.

MANDALIKA Lombok’s newest and ‘greenest’ destination Mandalika is being pitched as Indonesia’s “next world-class tourism destination� by the Indonesia Tourism Development Corporation (ITDC). Located in the southern part of Lombok Island with more than 16 km of sparkling white sandy beaches, Mandalika is being designed as an ecotourism destination, incorporating Clean Solar Cell Energy, Water Desalination Plants and keeping more than 51% of the resort as open ‘Green Space’, which will not only maintain and protect the natural beauty of the Mandalika landscape, but enhance the life and culture of local people. ITDC is developing 1,175 hectares in the Mandalika, which has been designated as a Special Economic Zone, with the highest quality standard.

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Experience Seychelles Although Seychelles enjoys an enviable reputation as the romantic destination of the tropics, it also offers “enticing holidays for families seeking glorious days packed with sea, sun, and fun�, says Sherin Frances, Chief Executive Officer, Seychelles Tourism Board (STB) Sherin Frances The famous and rare Aldabra tortoise

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Total international arrivals 2018

361,884 (Versus 349,861 in 2017)

GCC arrivals 2018

32,915

4th best-performing source market 25,024 visitors from the UAE

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GOOD TO KNOW • 115 granite and coral islands • 932 miles from mainland Africa • 275 bird species • 2 UNESCO World Heritage Sites • 88% of the country is forest • 42% of the country is protected • Founded in 1770 by the French

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Above: Seychelles beaches are world renowned Below: La Digue Island is known for its beaches

WHAT TO DO – TOP TIPS

“Whether you are looking for a jampacked itinerary or simply a quick tropical getaway, Seychelles might just be the perfect destination to visit”

THE ALDABRA CLEAN UP PROJECT

Tropical beach in Bijoutier, one of the Aldabra islands

Hit the beach Visitors are spoiled for choice with white sandy beaches in abundance, but top picks include Anse Georgette on Praslin, home to the Seychelles’ characteristic granite boulders, and Anse Lazio, a longer stretch of glorious sand with big waves and magical sunsets. Explore Vallée de Mai on Praslin This UNESCO World Heritage Site is often described as a “primeval” forest, thanks to the clusters of 4,000 coco de mer palms that are endemic to the Seychelles. Visit a tiny town Victoria on Mahé is one of the world’s smallest capitals, with a cluster of roads around Creole-style houses. See the clock tower, a silver-painted replica of that on London’s Vauxhall Bridge Road, which arrived on Mahé in 1903.

Zip lining and rock climbing For adventure seekers, a trip to the zip lines and rock-climbing facilities at the five-star Constance Ephelia resort is a must. It’s set in and above the forest canopy, promising stunning views. Port Glaud Port Glaud is home to some of the best swimming and snorkelling sites in the Seychelles. Port Launay Beach is a snorkellers’ paradise while a short walk to the waterfalls and its pools are the place to take a dip or enjoy a picnic. Take a hike The Seychelles islands are home to magnificent animal and plant diversity, which deserves to be explored in the wild or in specially-designated reserves. A simple but breath-taking hike, runs along the rocky north-west coast of Mahé, with a nature trail leading to the picturesque secluded bay of Anse Major.

Described by Sir David Attenborough in 1995 as “one of the world's greatest surviving natural treasures”, Aldabra Atoll, a UNESCO World Heritage Site, is under threat from plastic pollution. Aldabra is the world’s second-largest coral atoll, with a rich and diverse ecosystem that includes the last remaining giant tortoise population in the Indian Ocean, pristine marine ecosystems and large colonies of seabirds, all of which are at great risk from the tonnes of ocean waste that wash onto the atoll's shores every year. In a desperate bid to mitigate the impact of this plastic pollution, a team of six conservationists from the UK and Europe have teamed up with six Seychellois conservationists from the main island to launch the Aldabra Clean Up Project. Several major UK education institutes, as well as the Seychelles Island Foundation (SIF) – a non-profit charitable organisation that manages and protects Seychelles’ two UNESCO sites – and the Seychelles community are supporting the initiative, which involves chartering a cargo boat to collect and transport the waste from Aldabra to Mahé where it will be appropriately processed.

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Main photo: Tara National Park right: Serbian folk dance

A destination

for all seasons Serbia is fast gaining popularity as an allyear-round destination with something for everyone, from history, culture and festivals, to adrenalin-fuelled outdoor activities galore, H[SODLQV 0DULMD /DERYLÊ€ 'LUHFWRU 1DWLRQDO Tourism Organisation of Serbia Photo by Sasa Preradovic

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WHY SERBIA? • Adventure and active tourism: blessed with national parks, it’s great for hiking, rafting, cycling, mountaineering, canyoning and more;

• Gastronomy; a haven for meat lovers · succulent grilled varieties can be found all over Serbia;

IMarija Labović, Director, National Tourism Organisation of Serbia

• Festivals all-year round: LW]JTM LQOQ\ OZW_\P QV \W]ZQ[U ZM^MV]M \W \PM XWQV\ _PMZM Q\ PI[ JMKWUM WVM WN \PM UIQV M`XWZ\ JZIVKPM[ WN ;MZJQI¼[ [MZ^QKM QVL][\Za º ;MZJQI¼[ VM\ NWZMQOV M`KPIVOM ZM^MV]M NZWU \W]ZQ[U ZMIKPML =; JQTTQWV QV IVL \PM KW]V\Za¼[ OWIT NWZ ! Q[ \W QVKZMI[M \PQ[ \W JQTTQWV 4IJW^QȎ JMTQM^M[ Q\ _QTT JM MI[QTa IKPQM^ML \PIVS[ \W [M^MZIT _QLM ZIVOQVO UMI[]ZM[ ZMKMV\Ta ILWX\ML \PI\ IZM LM[QOVML \W TIa \PM NW]VLI\QWV[ NWZ \PM [][\IQVIJTM TWVO \MZU OZW_\P WN ;MZJQI¼[ \W]ZQ[U QVL][\Za <PM[M QVKT]LM ¹KWV\QV]W][ QV^M[\UMV\ QV \W]ZQ[U QVNZI[\Z]K\]ZM# VM_ LQZMK\ IQZTQVM KWVVMK\QWV[ _Q\P IV QVKZMI[QVO V]UJMZ WN KQ\QM[ IVL KW]V\ZQM[# IVL ^Q[I TQJMZITQ[I\QWV NWZ KQ\QbMV[ WN +PQVI IVL 1VLQI · ITT WN _PQKP IZM UISQVO ;MZJQI UWZM IXXMITQVO \W JW\P NWZMQOV IVL LWUM[\QK \W]ZQ[\[º [PM M`XTIQV[ 1V ILLQ\QWV W^MZ \PM TI[\ NW]Z aMIZ[ \W VM_ PW\MT[ QVKT]LQVO JW]\QY]M LM[QOV TML KWVKMX\[ WXMVML \PMQZ LWWZ[ 5WZM \PIV WN \PM[M _MZM QV \PM KIXQ\IT *MTOZILM 1V ILLQ\QWV [QOVQNQKIV\ N]VL[ PI^M JMMV XTW]OPML QV\W ZMN]ZJQ[PQVO \PM KQ\a¼[ 6QSWTI <M[TI 1V\MZVI\QWVIT )QZXWZ\ _PQKP PI[ JZW]OP\ QV VM_ IQZTQVM[ IVL QUXZW^ML OTWJIT IQZ KWVVMK\Q^Q\a <PQ[ QVNZI[\Z]K\]ZM JWW[\ PI[ [QOVQNQKIV\Ta QUXZW^ML ;MZJQI¼[ \W]ZQ[U IXXMIT

there’s a festival dedicated to everything in Serbia, from jazz to grilled meats, while Belgrade is the home of events celebrating the country’s rich heritage;

• Best second city: while Belgrade is the capital, Novi Sad is considered one of Europe’s best second cities and has been designated European Capital of Culture 2021. It also stages the epic EXIT festival every year;

• Wellness spas: Serbia’s spas are some of Europe’s finest and make the most of its natural and historical attributes, with Turkish baths aplenty;

• Skiing for beginners: Kopaonik in Serbia offers some of the best beginner skier terrain in Eastern Europe, according to UK media. It is a small resort set in woodlands and scattered with boutique hotels;

• Belgrade nightlife: visitors can party on the banks of the Sava and Danube Rivers, thanks to the city’s party boats and bars.

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Left: Novi Sad - the European Capital of Culture 2021 Right: Slavija Square, Belgrade Bottom: Derdap National Park

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2018 IN NUMBERS

International arrivals

UAE arrivals

on 2017

on 2017

1.71m 5,777 + 14% + 12%

DON’T MISS • Belgrade (history, nightlife, festivals and cafe culture) • Novi Sad (European Capital of Culture 2021) • Tara National Park (cliffs, canyons and lakes) • Derdap National Park (Iron Gates Gorge & medieval fortress) Emirates now operates more

than 240 aircraft • Studenica Monastery (UNESCO site) • Uvac Canyon (nature reserve & cave system) • Subotica (Art Nouveau architecture)

Photo by Dragan Bosnic

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Come for the sunshine, stay for the unforgettable experiences. Whether you want to hike to the lush fern canyon in Redwoods national park, splurge at a high-end exclusive resort on the coast, ride your bike along the Golden Gate Bridge, or shop till you drop on Rodeo Drive, California has you covered. The endless array of experiences in the Golden State will leave you California dreaming long after you’ve returned home. Tia Hoang Travel Trade Manager thoang@visitcalifornia.com

Destination Germany The German National Tourist Board (GNTB) is using ATM as a platform to showcase the country’s diversity to the GCC market – its third largest source of visitors outside of Europe

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Left: Germany’s Black Forest Highlands

Right: Frankfurt’s famous Opera House

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SIX OF THE BEST

A ROUND-UP OF ATM EXHIBITORS ENTICING GCC TRAVELLERS TO GERMANY Hotel Palace Berlin: located minutes away from main attractions in the capital, this hotel offers GCC travellers Arabic-speaking staff; connecting rooms and suites; an Arabic in-room welcome including a copy of the Quran, prayer mat, Qibla compass, dates, fruit, nuts, tea, Arabic tea and coffee; Arabic newspapers and TV channels; Arabic menus; and a ladies-only sauna. Frankfurt: located in the heart of Germany, this city is an ideal base from which to explore the surrounding regions. It is home to the only Jumeirah hotel in the country and reconstructed its historic city centre in 2018. Apart from its numerous summer weekend festivals, Frankfurt will be launching its latest health and wellbeing campaign at ATM.

Baden-Württemberg: in the south-west of Germany, the Black Forest and cities such as Heidelberg, BadenBaden and Stuttgart will be showcased by the region of Baden-Württemberg where castles and palaces straight out of a fairytale are complemented by the highly-popular Europa-Park – a theme park with more than 100 attractions and shows and 15 European themed areas with traditional architecture, gastronomy and plant life. Baden-Baden: exhibiting under the theme ‘the goodgood life’ is the elegant city founded more than 2,000 years ago and located at the foothills of the Black Forest. Baden-Baden will be showcasing its rich history, extraordinary hot springs, spas and nature with breathtaking scenery.

Hochschwarzwald: in the same south-western area, the Black Forest Highlands or ‘the Hochschwarzwald’ is an award-winning family-friendly region in an idyllic setting with mountain views, lakes, lush forests, deep gorges and roaring waterfalls. It is also home to ‘Tatzmania’ zoo. OUTLETCITY METZINGEN: appealing to shopaholics, OUTLETCITY METZINGEN has the highest concentration of premium and luxury retail brands in Europe and is located just 30 minutes by road from Stuttgart. The designer outlet has been officially recognised as Europe’s number one outlet by ecostra. It also issues immediate VAT refunds.

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NORTH AMERICA North America was the world’s largest cruise source market in 2017, making up nearly half the global audience with 13 million (49%) of all ocean cruise passengers.

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CANADA Canada hosted a record-breaking 21.13 million tourists in 2018, the highest number on record, according to Destination Canada. It’s the second consecutive year Canada has broken a record.

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SEYCHELLES Seychelles Tourism Board (STB) has launched its first global advertising campaign film, which captures the essence and diverse aspects of the destination.

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SERBIA Serbia has set its sights on boosting tourism revenue from US$1.5bn in 2018 to $1.7bn in 2019.

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Global Hotspots

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The latest news from some of the world’s most exciting destinations

MEXICO Mexico is speeding up development of its Maya Train route linking the Caribbean resort of Cancun and Chichen Itza, an important Maya archaeological attraction and UNESCO World Heritage site.

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BRAZIL Brazil and the UAE have entered an agreement for cooperation in tourism, which includes the streamlining of formalities and customs procedures in order to encourage travel and investment flows.

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SOUTH AFRICA Tourism in South Africa contributed 1.5 million jobs and R425.8 billion to the economy in 2018, making it the largest tourism economy in Africa, according to the World Travel & Tourism Council (WTTC).

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ITALY Venice will start charging day visitors to the city between three and 10 euros from 2020 to help finance infrastructure repairs and manage waste. Evaders will be fined up to 450 euros.

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UNITED KINGDOM Left: Germany’s Black VisitBritain and Airbnb Forest Highlands have partnered to promote more local-led tourism experiences for both international and domestic tourists.

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TURKEY Istanbul, one of the top 10 most visited cities in the world, welcomed a record-breaking 13.4 million tourists in 2018, up 24% y-o-y, and has now launched its ‘Visit Istanbul’ campaign to maximise global exposure.

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EGYPT Her Excellency Rania al Mashat, Egypt’s Minister of Tourism, was recently honoured at the IIPT Global Awards for Empowered Women in Tourism, recognised for her tourism policy and leadership.

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BAHRAIN Tourists to Bahrain will be offered VAT refunds through a new VAT refund desk launched by the Kingdom’s National Bureau for Revenue (NBR) at Bahrain International Airport.

CHINA The Chinese made 150 million overseas trips in 2018 making China the largest source of tourists in the world, according to the republic’s Minister of Culture & Tourism, Luo Shugang.

RUSSIA Hosting the 2018 FIFA World Cup boosted inbound tourism to Russia by 15%, the Federal Agency for Tourism has revealed. At least 10% of visiting fans have returned since the event, says lender Sberbank.

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AU AUSTRALIA Hol Hollywood actors Matt Dam Damon and Chris Hemsworth (pictured) Hem hav have put Western Aus Australia on the tourism map after selfies of their ma fam family trip to Carnarvon, 900 900km north of Perth, rec received millions of soc social media hits.

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INDONESIA The country has reached top spot on the Global Muslim Travel Index (GMTI) this year. Its goal is to grow halal tourism by 42% to help achieve its target of 20 million total international arrivals in 2019.

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U UAE TThe UAE has been hhailed the world’s most aaccessible destination bby Nadia Clarke, the gglobal accessible travel aambassador for homew working network Travel C Counsellors.

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INDIA India has announced ambitious plans to make medical tourism a $9 billion industry by 2020, triple the $3 billion it was worth in 2015 when the country ranked the third most popular globally for medical travel.

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SINGAPORE Singapore has unveiled Jewel Changi Airport – a 10-storey lifestyle hub made from glass and steel that connects all four airport terminals and features attractions, gardens, retail outlets and a 130-cabin Yotel.

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Consumers’ voracious appetite for the seamless delivery of quality, on-demand services is defining the future of the travel industry”

TALAAT, — HIS HIGHNESS SHEIKH AHMED BIN SAEED ALFOUAD MAKTOUM, CHAIRMAN AND CHIEF EXECUTIVE, EMIRATES AIRLINE & GROUP REGIONAL MANAGER PARTNER SERVICES, BOOKING.COM

ATM yearbook

Industry insights

A glimpse into the future

Industry figureheads reveal what trends will define the region’s tourism and hospitality landscape in 2019 and beyond

Customers will demand unforgettable experiences Invest in innovation to stay ahead 2019 is likely to be another volatile year. There are signs that major economies will be in for a rough ride, with fuel and currency volatility influencing demand, and these factors will continue to transform the competitive dynamics of the aviation industry. Technology will also play a key role in changing the industry landscape, and how we engage with potential customers and design the passenger experience around their evolving preferences. Emirates is adapting quickly to ensure we are ahead of the curve through our digital and mobile channel design and functionality, as well as the customer experience touchpoints we are developing on the ground, onboard and online. We will continue to work hard to stay ahead and our investments business-wide put us in a strong position to embrace the future and all of the possibilities and challenges that come with it.” His Highness Sheikh Ahmed bin Saeed Al Maktoum, Chairman and Chief Executive of Emirates Airline & Group

“The way in which people travel has changed drastically; tourists are looking to travel to new destinations that offer unique experiences. This trend is even more prevalent amongst Millennials who demand authenticity and are travelling the world to seek out lesser-known destinations. Travel and tour agencies must develop packages designed specifically for these travellers, considering their budgetary constraints and providing them with unforgettable experiences. At the same time, destinations must adapt to the needs and expectations of today’s travellers, providing compelling and personalised offerings to attract first-time and repeat visitors.” Sheikh Khaled Bin Humood Bin Abdulla Al Khalifa, CEO, Bahrain Tourism and Exhibitions Authority

Experiential travel will continue to dominate

The spotlight turns on the Northern Emirates

“We expect experiential travel to remain a top trend in 2019 and 2020 with a focus on eco-tourism, staycations and authentic local interaction. Tourism experiences based on adventure, culture, families and even business will also gain traction. Sharjah will continue to diversify its range of product offerings through innovation to sustain its standing as one of the UAE’s favourite tourist destinations, providing novel and enhanced experiences.”

“I expect the number of tourists visiting the Northern Emirates to continue to increase, especially given the development in our cultural, heritage and adventure offerings. At national level, the UAE's tourism sector is predicted to experience significant growth in 2019 with rising demand in the health and wellness tourism sectors. Globally, the number of tourists from emerging and developing countries is set to rise and destinations will experience an upsurge in solo and green travel.”

H.E. Khalid Jassim Al Midfa, Chairman, Sharjah Commerce and Tourism Development Authority (SCTDA)

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Saleh Mohamed Al Geziry, Director General, Ajman Tourism Development Department (ATDD)

Hotels to consider next-generation retailing “We are witnessing growing demand for dynamic customer engagement, which means dynamic rates, services and content. There is an opportunity for hotels to shift from being roomcentric businesses to entities that sell and monetise every aspect of a traveller’s journey, offering products and services that meet their needs, from meeting spaces and check-in to umbrellas and souvenirs, to name a few. This transformation is quite radical for hoteliers. It demands enablement through deep retailing technology to sell any item or service in the same way they currently sell rooms at different rates. A pivotal element of these retailing capabilities is to encode every sellable item – a room, spa appointment, dinner package, event ticket — as a merchandising unit, just like any typical retail business.�

Smart cities to boost travel and tourism

Digital innovations to dominate

Developing and retaining talent key

“We have identiďŹ ed four global trends that will impact this region: the growing importance of personalisation, rich content and the industrialisation of NDC content and aggregation, search and comparisons; Millennials becoming business travellers; more investment in technology to secure the perfect passenger experience; and the rise of smart cities to boost travel and tourism, as seen by this region’s efforts to enhance government efďŹ ciency and citizen services in sync with digital transformation initiatives such as Dubai Smart City and UAE Vision 2021, Saudi Vision 2030, Oman Vision 2020 and New Kuwait Vision 2035.â€?

“One of the key trends that will shape the industry is the inuence of digital technologies – more so with the region being home to a large population of young people who are connected and tech-savvy. With digital transformation dictating the way in which we live and work, guests are increasingly discerning regarding how advanced technologies transform their hotel stay experience. At Emaar Hospitality Group we are taking digital innovation to the next level to relook at how we can strengthen guest personalisation and redeďŹ ne the realm of public spaces for a more social experience. For us, innovation means bringing together the warmth of the human touch with the power of technology, which is key in the hospitality sector as it will always be dependent on outstanding hosts delighting guests every time.â€?

“One of the biggest discussion topics in 2019 will surround how we attract, develop and retain top talent in such a competitive, dynamic industry. With new hotels opening across the Middle East & Africa each week — and our global group opening one every 36 hours — employees have no shortage of choice when it comes to both where and how they work. It is why we have focused on placing our staff at the heart of everything we do, recognising behaviour that demonstrates trust, respect, innovation, sustainable performance and passion for our guests. 2019 promises to be another fast-paced year in the world of hospitality. From fresh ways of interacting with guests to old properties made new again, there will be no shortage of exciting announcements and wins. Yet that transition won’t be a linear one, nor will it be easy. As is always the case with hotels, the only constant is change.�

Antoine Medawar, Senior Vice President Middle East & Africa, Amadeus

Olaf Slater, Sr. Director International Strategy & innovation, Sabre Hospitality Solutions

&KULV 1HZPDQ COO, Emaar Hospitality Group

Mark Willis, CEO, Accor Middle East & Africa

SUCCESSFULLY NAVIGATING MARKET AND DIGITAL TURBULENCE IS KEY Sir Tim Clark, President, Emirates Airline

ON TECHNOLOGY “Technology developments are helping to redefine the customer experience and are changing the industry landscape. Audiences have increasingly become ‘digital-first’, and as a result, Emirates is intensely focused on improving and designing an experience that covers the entire travel ecosystem as well as evolving customer preferences. This means a customer journey that is frictionless, personalised and richer at every touchpoint – on the ground, onboard and online. We have already started with our biometric path at Dubai International Airport in coordination and alignment with other key stakeholders, and more innovations are in the pipeline.�

ON MARKET CHALLENGES “The shifting geo-political landscape and trade tensions around the world continue to hang over the aviation and tourism industries, which are inherently exposed to these risks. Nonetheless, we expect to continue seeing overall growth in demand for travel. For the airline industry, there will be a greater focus on flexibility and readiness to adapt business models to the changing market environments. This means route strategy rationalisation and fleet agility, even more granular cost management, while improving the customer experience at scale and providing a value-for-money proposition. For Emirates, we have been a great adaptor and innovator, and this has helped us gain a competitive advantage when navigating turbulence.� )<5 A-):*773 ! d

Positivity an important industry focus “Spreading positive impact through travel and hospitality has been – and continues to be – a major focus for the industry. Over the last century, Hilton has profoundly and positively altered landscapes, spreading what we refer to as the ‘Hilton Effect’. The Hilton Effect is the positive, world-altering impact that Hilton has had, and continues to have, on billions of lives and thousands of communities around the globe – pioneering new travel markets and bringing people and cultures together to make the world feel smaller, while expanding horizons and opportunities. As we head into our 100th year, we continue to maintain this focus on making the world a better place – and we look forward to what is set to be our most dynamic year yet.” Rudi Jagersbacher, President, Hilton, Middle East, Africa & Turkey

Voice search for travel on its way “The travel industry has seen a massive shift towards online booking over the past few years. Digital plays a big role in travel planning, from inspirational content all the way to bookings. We believe this will continue to grow as more people want faster, easier and simpler methods of travel planning and bookings. Personalisation is another key trend for 2019 and beyond, with travellers looking for more tailormade offerings that match their requirements. Mobile applications have been leading the game and voice search is the upcoming feature that is expected to get adopted quite fast by online travel players for seamless user experience.” Mamoun Hmedan, Managing Director, MENA and India, Wego

Less time booking, more time travelling “Consumers’ voracious appetite for the seamless delivery of quality, on-demand services is defining the future of the travel industry. As new and emerging technologies continue to fuel these rapidly-evolving customer expectations, at Booking.com we view this as a huge opportunity. Our mission is to empower people to experience the world and as such, we want our customers to spend less time searching and planning for every aspect of their trip and more time exploring and enjoying themselves. That is why we're focused on building a future where no matter where you want to go or what you want to do, you can discover it all in one place, book it confidently and then bask in the glory of your perfect trip.” Fouad Talaat, Regional Manager Partner Services, Booking.com

Branded residences to rule “We are seeing some great growth opportunities in the branded residences sector; consumers are increasingly seeking residences in communities that offer a convenient lifestyle, an array of amenities and services, while real estate developers seek to differentiate and elevate their products with trusted brands. Globally, our branded residential portfolio is expected to grow by more than 70% over the next four years. We currently operate three branded residential properties in the region, but we are on track to more than double this portfolio with eight projects scheduled to open by 2022.” Jerome Briet, Chief Development Officer, Middle East & Africa, Marriott International

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Travellers demand ‘Insta-worthy’ experiences “Travellers are demanding more bespoke travel experiences and at the same time, becoming more cost conscious and knowledgeable. This requires us to be more agile and to use our Destination Management Companies (DMCs) to ensure the traveller experience is unique and ‘Instagrammable’, while maintaining customer support, security and safety. Offering new destination products at an affordable price and providing high levels of customer service is key to ongoing success. At the same time, UAE residents are starting to travel further afield, and we are witnessing more demand for long-haul destinations such as Bali, Australia, New Zealand and South America.” Maggie Bootsman, General Manager UAE, Travel Counsellors

Time to get ‘smart’ “The consumer landscape continues to evolve and guests today expect technology to inform and enrich their hotel stays. From intuitive booking apps, chatbots, and mobile check-ins, to smart AI assistants and seamless Wi-Fi, technology is being integrated across the entire travel experience to meet their needs and expectations. InterContinental Hotels Group (IHG) has made good progress in this area, particularly with its Guest Reservation System and cloud-based technology platform, IHG Concerto, which is now fully rolled out across its entire estate. When coupled with the ability to optimise pricing and drive greater levels of guest satisfaction, IHG Concerto delivers a clear competitive advantage for customers and owners.” Pascal Gauvin, Managing Director, India, Middle East and Africa, InterContinental Hotels Group (IHG)

SHOWCASING OLD AND NEW ARABIA CRUCIAL TO GROWTH Ali Z. Abu Monassar, Chairman, and Anwar A.Z. Abu Monassar, Destination Director, Strategy & Operation, The Vision Destination Management BUILDING ON TWO DECADES OF SUCCESS “The entire region, led by the UAE, continues to invest in infrastructure and new products, as well as introduce new laws that are designed to attract more visitors and ensure tourism and hospitality are pivotal to economic diversification. Since the turn of the century, we have witnessed rapid transformation region wide and the culmination of these remarkable two decades will be celebrated with the UAE hosting Expo 2020 Dubai, which will not only build on the nation’s achievements, but showcase its ability to stage a premier global event of this kind.�

DIFFERENTIATION, SERVICE AND AUTHENTCITY Looking to the future, political and economic fluctuations will always impact consumer sentiment, but we believe demand for global travel will continue to increase. To ensure the region grows its market share in tandem, we believe destinations must differentiate themselves by offering new and unique tourism concepts that are not available elsewhere in the world. It will also be essential to focus on service standards, led by experienced and dedicated professionals. From a destination management point of view, providers must offer personalised programmes, value for money and deliver experiences that showcase what Arabia – both old and new – has to offer. Many people are still unaware of the region’s rich cultural and historical offering, and we believe this should be championed more.�

Market diversiďŹ cation will dominate “Over the next 12 months, the focus will be on the UAE as Dubai moves closer to staging Expo 2020. The event will further diversify the emirate’s tourism source markets, bringing in fresh business opportunities before, during and after the event. Adventure, solo and family travellers are the categories driving tourism to the region, but young travellers will continue to dominate as a growth market. Since younger guests are huge technology fans and demand more exible pricing and hotel concepts, the midscale accommodation sector will play an important role. The number of middle-class travellers from China and India with high disposable incomes will continue to grow and will seek affordable transport and accommodation; again, three-and four-star hotels and hotel apartments will beneďŹ t.â€? .HYRUN 'HOGHOLDQ COO, Millennium Hotels & Resorts Middle East and Africa

Easing the guest journey – and their conscience “As travel to the UAE continues to grow, hotel operators are increasingly adopting cutting-edge technology and innovations as well as a wide range of sustainable initiatives. The hospitality industry is actively listening to consumers and using data to give an insight into trends, characteristics and spending habits. Much of the innovation we have seen across the sector is focused on easing the passenger journey, with exibility, personalisation and authenticity all key to enhancing a guest’s overall trip. Sustainability is another growing trend – with the industry recognising that today’s travellers, particularly those from Generation Y, are more environmentally focused and conscious of the carbon footprint they are leaving behind. And it’s not just saving energy, hotels are readily applying a reduce, reuse and recycle principle to many aspects of their operation – food waste, grey water and so on.â€? Mohamed Awadalla, CEO, TIME Hotels

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Increased competitiveness is the new reality “Industry consolidation will continue, although at a slower pace, and the market will become increasingly competitive as hotel groups and peer-to-peer models like Airbnb establish a stronger presence in the region. At the same time, more hotels will open, driving supply increases that in some markets will outpace demand. This should be seen viewed as a market correction as it will paint a new reality and conditions will soon stabilise. In this climate of increased competitiveness – and costs – more hospitality companies will opt for clustering services, emulating a more efficient European P&L cost model. We will also start to see more conversion opportunities for the takeover of existing branded and unbranded hotels.” Tim Cordon, Area Senior Vice President, Radisson Hotel Group, Middle East & Africa

Agility crucial amid dynamic market changes “The Middle East is a dynamic region where the travel and bookings patterns from feeder markets are affected by a rapidly changing landscape. This year we have seen that bookings are increasingly made at the last minute, making it more challenging to forecast. As an independent luxury hotel operator with a longterm approach to growth and an agile business model, we have worked closely with our corporate and leisure partners to gather market intelligence and have reacted promptly to these shifting market conditions. The outlook for luxury hospitality in the Middle East and Africa remains positive and we are well positioned to serve well-travelled and discerning guests across the region.” Henk Meyknecht, Chief Operating Officer, Middle East & Africa, Kempinski Hotels

Health and wellness to become focal points “As the GCC hospitality market continues to mature from its existing provision of luxury branded hotels and aged owneroperated accommodation, the need for more upscale and midscale developments meeting international standards is anticipated to rise in order to meet the demands of a wider spectrum of visitors. Consequently, more lifestyle and midscale segment properties have started entering the market. Health and wellness are playing an increasingly bigger role today and the hospitality sector must review its offering, particularly its spa and gym business, to adapt to this trend. Properties are expected to revisit their F&B element and concepts too in order to match guests’ changing expectations.” Siegfried Poppe, General Manager, FORM Hotels Dubai

Social content drives travel agenda “Social media will play an increasingly important role in GCC residents’ travel-related decisions, with the tech-savvy population relying on this as a key source of information and platform for sharing travel photos. In tandem with this, social media influencers will be considered one of the most cost-effective ways of speaking to travellers, particularly in certain niches. In 2019, travellers will roam the world and share their experiences on social media – they will search for most breathtaking backdrops for snapping images to create Instagram-worthy content and in turn, inspire other travellers to do the same.” Ahmed Fathallah, General Manager Destination Marketing, Mohamed Al Geziry Consultancy, Dubai

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