EXTERNAL REVIEW PROCEDURES SUMMARY

Binding Nature of External Review Decision

• An external review decision is binding on AultCare except to the extent that we have other remedies available under state law. The decision is also binding on the covered person except to the extent the covered person has other remedies available under applicable state or federal law.

• A covered person may not file a subsequent request for an external review involving the same adverse benefit determination that was previously reviewed unless new medical or scientific evidence is submitted to AultCare.

Please use the information below if you have questions about your rights or need assistance.

Ohio Department of Insurance

ATTN: Consumer Affairs

50 West Town Street, Suite 300, Columbus, OH 43215 800-686-1526 / 614-644-2658

614-644-3744 (fax)

614-644-3745 (TDD)

Contact ODI Consumer Affairs: https://gateway.insurance.ohio.gov/UI/ODI.CS.Public.UI/ Complaint.mvc/DisplayConsumerComplaintForm

File a Consumer Complaint: http://insurance.ohio.gov/Consumer/OCS/Pages/ConsCompl.aspx

External Review Request Form

Name of person filing request for external review

Relationship to covered person

 Covered Person/Applicant

 Authorized Representative (please complete the Appointment of Authorized Representative section)

CONTACT INFORMATION OF AUTHORIZED REPRESENTATIVE (IF APPLICABLE)

External Review Specifications

1. If your situation is urgent, are you requesting an expedited review?*

*If you answer yes, your physician must certify your condition could, in the absence of immediate medical treatment, result in the following:

• Seriously jeopardize your life or health or your ability to regain maximum function, or

• Subject you to severe pain that cannot be adequately managed without the care or treatment that is the subject of the claim.

2. Is your requested healthcare service considered an experimental or investigational treatment?**  Yes  No

**If you answer yes, your physician must certify that they are requesting authorization for a drug, device, procedure, or therapy denied for coverage due to the determination that the treatment is experimental and/or investigational and your medical condition meets certain requirements:

• Standard healthcare services have not been effective in improving your condition.

• Standard healthcare services are not medically appropriate for you.

• There is no available standard healthcare service covered by the health plan issuer that is more beneficial than the requested healthcare service.

Briefly describe why you disagree with this decision (you may attach additional information, such as a physician’s letter, bills, medical records, or other documents to support your claim):

Appointment of Authorized Representative (complete when someone else is representing you in this appeal) You may represent yourself, or you may ask another person, including your treating healthcare provider, to act as your authorized representative. You may revoke this authorization at any time. I hereby authorize to pursue my external review on my behalf.

Signature of Covered Person (or legal representative*)

Signature and Release of Medical Records

Date

To appeal the denial of coverage, you must sign and date this Appeal Request Form and consent to the release of medical records. I hereby request an external review. I attest that the information provided on this form is true and accurate to the best of my knowledge. I authorize my treating physician, healthcare provider and/or health plan issuer to release all relevant medical or treatment records to the Independent Review Organization and/or the Ohio Department of Insurance. I understand that the Independent Review Organization and the Ohio Department of Insurance will use this information to make a determination on my external review and that the information will be kept confidential and not be released to anyone else. This release is valid for one year. I understand that I or my authorized representative is entitled to receive a copy of this authorization.

Signature of Covered Person (or legal representative*)

*Parent, Guardian, Conservator or Other - please specify

Date

Send this form and a copy of your notice of final adverse benefit determination to one of the following:

Mailing Address:

Grievance and Appeal Coordinator

P.O. Box 6029 Canton, OH 44706

Fax Number: 330-363-3066

Email Address: Aappeals@aultcare.com

Be certain to keep copies of this form, your Notice of Final Adverse Benefit Determination, and all documents and correspondence related to this claim.

Request For Review By The Ohio Department Of Insurance

Name of person filing request for review by the Ohio Department of Insurance

Relationship to covered person

Covered Person/Applicant  Authorized Representative (please complete the Appointment of Authorized Representative section)

How would you like us to contact you?

CONTACT INFORMATION OF AUTHORIZED REPRESENTATIVE (IF APPLICABLE)

COVERED PERSON/APPLICANT INFORMATION

TREATING PHYSICIAN/HEALTHCARE PROVIDER INFORMATION

To complete this request for review, please fill out the additional information on the reverse side.

Review Specifications

Briefly describe why you disagree with the decision to deny your request for external review. You may attach additional information, such as a physician’s letter, bills, medical records, or other documents to support your claim.

Appointment of Authorized Representative (Complete when someone else is representing you in this appeal.) You may represent yourself, or you may ask another person, including your treating healthcare provider, to act as your authorized representative. You may revoke this authorization at any time.

I hereby authorize _____________________ to pursue my review by the Ohio Department of Insurance on my behalf.

Signature of Covered Person (or legal representative*)

Signature and Release of Medical Records

Date

To appeal the external review denial, you must sign and date this Request for Review by the Ohio Department of Insurance Form and consent to the release of medical records.

I,_____________________________________ , hereby request a review of the external review denial. I attest that the information provided on this form is true and accurate to the best of my knowledge. I authorize my treating physician, healthcare provider and/or health plan issuer to release all relevant medical or treatment records to the Ohio Department of Insurance. I understand that the Ohio Department of Insurance will use this information to make a determination on my request for review of the denial and that the information will be kept confidential and not be released to anyone else. This release is valid for one year. I understand that I or my authorized representative is entitled to receive a copy of this authorization.

Signature of Covered Person (or legal representative*)

*Parent, Guardian, Conservator or Other - please specify

Date

Send this form and a copy of your notice of denial of external review request for administrative reasons to one of the following:

Mailing Address:

Ohio Department of Insurance

ATTN: Consumer Affairs

50 West Town Street, Suite 300

Columbus, OH 43215

Phone Number: 1-800-686-1526 / 614-644-2658

TDD: 614-644-3745

Fax Number: 614-644-3744

Be certain to keep copies of this form, your Notice of Denial of External Review Request for Administrative Reasons and all documents and correspondence related to this review.