www.auroragov.org
CITY OF AURORA
DEPARTMENT OF PARKS, RECREATION AND OPEN SPACE
AQUATICS STAFF ORIENTATION 2015
AQUATIC STAFF ORIENTATION Index Pages Document List Parks Recreation & Open Space Mission, Vision, & Values Aquatics and Recreation Mission & Vision Aquatics Program Standards Divisional Organizational Chart Customer Service Standards Lifeguard Duties & Procedures Instructor Duties & Procedures Swim Lesson Quality Control Program Swim Instructor Audit Request for Time-off Disciplinary Action Form CORE 4 Evaluation On-Site Facility Evaluation Lifeguard Audit Individual Lifeguard Audit CPR Scenario Lifeguard Audit Drowning Scenario Lifeguard Auditor Spinal Management Scenario Pool Rules General Chemical Handling Procedures Aquatic Emergency Communications Emergency Action Plan Aqua Vista Emergency Action Plan Beck Emergeny Action Plan Del Mar Emergency Action Plan Meadow Hills Emergency Action Plan Moorhead Emergency Action Plan Parklane Emergency Action Plan Pheasant Run Emergency Action Plan Utah Emergency Action Plan Village Green E-Timecard Procedures Uniform Policy Crime Prevention Child / Youth Labor Laws (14 yrs-17 yrs) Discrimination, Harassment, Sexual Harassment American Disabilities Act American Disabilities Act Summary
1 2 3 4 5 6-11 12-16 17-19 20 21 22 23 24-25 26 27 28 29 30 31 32 33 34-39 40-45 46-51 52-57 58-63 64-69 70-75 76-81 82-87 88-90 91 92 93 94-96 97 98
Values:
Integrity
Respect
Professionalism
Customer Service
Parks, Recreation & Open Space Department Mission Encouraging active lifestyles and creating healthy environments for people, nature & community. Vision PROS will connect with the community and be acknowledged as an essential service defining the quality of life in Aurora.
City of Aurora Parks, Recreation & Open Space (PROS) The Quality of Life Department
City of Aurora Parks Recreation and Open Space (PROS) City of Aurora CORE 4 LIVE IT EVERY DAY INTEGRITY RESPECT PROFESSIONALISM CUSTOMER SERVICE
Aquatics Mission Statement We are dedicated to providing a safe, and healthy aquatics environment to enhance the quality of life for our community.
Recreation Services Mission To deliver quality recreation programs and services that meet our community's diverse needs, interest and priorities.
Recreation Services Vision A community with exceptional public recreation facilities and dynamic programs that pursues excellence in providing innovative and healthy opportunities for all.
2015
Aquatics Program Standards Aquatics Mission Statement: We are dedicated to providing a safe and healthy aquatics environment to enhance the quality of life for our community.
Staff:
Friendly, Helpful, Professional
Program: Safe, Quality, Fun, Responsive
Facility: Safe, Clean, Appealing 2015
Julie McIntosh Aquatics Superintendent Mike Valenta Gary Smith Marcus Balsley Aquatic Maintenance
Lara Batten Aquatics Supervisor Venus Scarafiotti
Sandra Kelly Lifeguard Auditor
Utah Pool Stephanie Garcia, Manager Jacob Butler, Asst. Manager Kayleigh Zendarski, Asst. Manager Johnna Pressley, Office Assistant
Delmar Pool
Moorhead Pool Parklane Pool
Village Green Pool
Administrative Specialist
Beck Pool Kristen Bohm, Manager Olivia Bernstein, Asst. Manager
Aqua Vista Pool
Meadow Pheasant Run Hills Pool Pool
CUSTOMER SERVICE STANDARDS
INTRODUCTION As a valued employee we want to provide you with the knowledge necessary to perform your job comfortably and professionally. The purpose of this information is to: - Give you an overview of the department. - Provide an introduction of basic policies, procedures and guidelines. - Communicate the people skills and attitudes required to perform your job. If at any time you are unsure of any element of the job, we expect you to ask questions. We are here to help. What We Do Our department provides opportunities for citizens to enjoy our programs and facilities. People voluntarily choose to use our services, with the expectation of positive satisfaction from their experience. It is the responsibility of every employee to help create and maintain the atmosphere to meet these expectations. Be a Team Player When you become an employee of our department, you become a member of our team. We all share in the results of each member’s efforts and contributions. - You make a difference. - Your actions contribute to the judgment made about our services by the customers. - With every phone conversation and personal contact, you make a statement about the quality of services we offer. Ask & Tell Your Supervisor A responsibility of your supervisor is to guide, direct and help ensure that you know all the policies and procedures. Your supervisor welcomes your questions and concerns. Please don't hesitate to ask or tell your supervisor about anything that may need more clarification or assistance. Recreation Services People of all ages participate in city of Aurora recreation programs such as: - Crafts, Cooking & Hobbies - Fitness, Sports & Swimming - Outdoor Recreation - Playgrounds, Preschool, Before & After School Day Care - Senior Services, Adult Day Care & Therapeutic Recreation Facilities include: - Aurora Sports Park - Aurora Center for Active Adults - Six recreation centers – Seven outdoor pools and two indoor pools - Gymnasium & gymnastics center - Lighted ball fields - Four school joint-use sites.
Winner of the coveted National Gold Medal Award for parks and recreation and the 2004 Sports Illustrated Sportstown USA designation, the city of Aurora offers over 10,000 activities, classes and events annually.
Recreation Programs Your programs and work add value to people’s lives. There is a myriad of different benefits that can be accrued from participation in our programs. Most of the values and benefits fall within one of four major categories. Here’s a list of specific benefits related to our services. Individual: Self-esteem; Pleasure; Creativity; Fun; Life Satisfaction; Well-being
Community: Strong Communities; Reduces Crime & Substance Abuse; Connects Families; Reduces Alienation; Ethnic & Cultural Harmony; Sense of Community Economic: Reduces Health Care Costs; Catalyst for Tourism; Productive Work Force; Increases Land Values; Economic Stimulant; Revenue Generator Environmental: Stress Reduction; Physical health; Reduces Pollution; Catalyst for Relocation; Open Space; Community Pride
CUSTOMER SERVICE THE CORE 4 – LIVE IT EVERY DAY INTEGRITY
We live Integrity by… Telling the truth. Being consistent. Doing the right thing even when nobody is looking.
RESPECT
We live Respect by… Valuing the worth of others. Honoring diversity and differences. Practicing the Golden Rule
PROFESSIONALISM
We live Professionalism by… Treating everyone equally. Embracing best and safe practices. Using data to help us make decisions and do our work.
CUSTOMER SERVICE
We live Customer Service by… Going the extra mile. Exceeding expectations. Being responsive, courteous and fair Delivering quality, efficient and cost-effective services.
Be an Ambassador We’re in business. In Recreation, more than 70 percent of the funding is derived from fees. All of the department’s programs, fee based or not, are approved by Aurora City Council. All of our programs are important. Be a “sales person” for every program we offer. Know Your Job Read the Department brochures and current activity listings. - Read the policy and procedure manuals. - Attend training and read program technical materials. - Ask your supervisor if you need help. We Are In the People Business Our business is to please customers. Treat people the way you would like to be treated. An easy way to find out is by asking yourself: “How would I want to be treated if I was a customer?” Good Service - Remember the Five Ps 1. Be Proud. Have confidence in yourself & our programs. The customer sees our department and you as the experts, ready and able to deliver solutions. 2. Be Professional. Always put the customer first. 3. Be Polite. Customers deserve your respect and consideration, no matter what kind of day you’re having. 4. Be Prompt. Never keep a customer waiting. 5. Be Personal. Our customers want to be treated as individuals, not as the next person in line. PROMOTING GREAT CUSTOMER RELATIONS Customer relations is not just a part of your job, it is almost the entire job! Our customers do not deal with the department but with individuals. When you interact with them - you are the organization. In other words, you are “in charge” of customer relations. What Is A Customer? - A customer is the most important person to enter our facilities in person, by telephone or by mail. - A customer is not dependent on you; on the contrary, you are dependent upon the customer. A customer is not an interruption of your work, but rather the purpose of it. - A customer is not a person with whom you argue or match wits. - A customer is not a cold statistic but rather a human being with feelings and emotions. - A customer is not an outsider in your work, but rather a part of it. - A customer is a person who comes to you for assistance. It is your job to help in such a way as to be beneficial to the customer and department. - A customer is the most important person with whom you have contact! First Impressions First impressions start before you speak! Most of your customers will see you before they ever talk to you. Some things you can do to insure our customers have a good first visual impression are: Be on time and where you are supposed to be. - Dress in good taste and appropriately for your job. - Use good personal hygiene and self-grooming. - Carry yourself in a professional way. Look interested in the customer and ready to help. - Use appropriate grammar and speak in a clear and friendly tone. - Prepare your work site so that it looks attractive and inviting to customers.
Greet the Customer Smile! It’s contagious! - Greet a customer by name whenever possible. - Acknowledge customer waiting for assistance (e.g. "I’ll be able to help you as soon as I have finished here".) Most people understand that you are busy and just want to know you have not forgotten them. When you are able to help them, thank them for waiting. - Be a good listener. - Be enthusiastic. - Give the customer your attention. Their request is important to them. - Avoid the “run around.” If you don’t know the answer, don’t guess. First, find out from someone who knows and refer the person to the correct staff person. - Be patient. Control your temper even if the person you are attempting to help is rude or unreasonable. - Say “Good-bye, Thank you, See you next time, etc.” when the customer is leaving. Leave the same positive impression you created with the initial contact.
Accept All Registrations We have many situations when a person wants to leave a registration at a recreation facility. Always take the registration and the money, even if yours is not the center that will process it. If someone leaves a registration, take it and call the registration office for directions on what to do with it. Don’t send people or ask them to drive to another facility. If someone calls you on the phone and wants to register, give them good instructions. We want to make it easy for people to sign up for our programs. Telephone Tips & Expectations “Whoever answers the phone is the department!” The phone is the primary communication tool used by our citizens. It is critical that all staff answer the phones correctly and professionally. Answer the phone promptly. - Answer the phone by the third ring. - Ask people if they wish to be placed on hold prior to doing so. - Avoid leaving a caller on “Hold” for over 60 seconds. - Greet the caller professionally. Include the following: “Thank you for calling_______ pool this is (your name) how may I help you?” Project an appropriate attitude. - Be helpful. - Be polite. - Be professional. - Smile. Your tone of voice tells it all. Convey accurate information. - Give the caller as much information as you can. Use the department brochures and publications for program and facility information. - Transfer the customer to the correct location if more information is needed. - Avoid the “bureaucratic bounce.” Give the caller correct phone numbers for future program referrals. - When you don’t know the answer, find out the information and promptly call the caller back. - If the caller wants to talk to someone else, offer to take a message. Take complete and accurate information. - Resolve customer issues promptly. - Try to resolve the issue on the spot. - Refer unresolved issues to the appropriate staff member. - Respond back either the same day or the next working day. - Market department programs and facilities. - When a desired activity is full, suggest sessions that are open. - When a desired activity is canceled, suggest a similar activity that is going. - If your location doesn’t have the desired activity, suggest the nearest location that offers the activity or service. - Suggest additional activities that may be of interest to the customer.
WORKING PRACTICES THAT PROMOTE GOOD SERVICE
Attendance The work you perform is an essential part of the whole city operation. Your punctuality and regular attendance are essential for efficient operations. If you know in advance that you will be unavoidably late or absent, notify your supervisor so that he/she may obtain a substitute or make other arrangements. If you cannot provide prior notice, notify your supervisor as soon as you can.
Employee Conduct and Appearance Employees are prohibited from engaging in any conduct, which could reflect unfavorably upon the city of Aurora. Good manners, courtesy and respect are guidelines for conduct anywhere. Neatness, personal cleanliness and appropriate attire for a place of business are the general guidelines for your appearance at the city. The way you look on the job reflects upon the city’s image. The city of Aurora is rightfully proud of its services and the people who perform them.
TREAT ALL CUSTOMERS FAIRLY Be professional, attentive and courteous to all our customers, adults and children. Many people come to our facilities including participants, council members, department managers and reporters. Create a positive experience for anyone who enters our facilities. Non-Interference With Programs and Services To All: Employees of the city of Aurora Recreation Services may not interfere with the processing, circulation or display of library materials or the operation of any recreation activity, nor obstruct persons from the use of a facility or from other participation in a program based on national origin, age, race, sex, disability, background or beliefs. Understanding different cultures and customs of other countries is valuable information in providing quality service to our residents. Translators for Spanish, Korean, Russian and Vietnamese may be requested. Call the city of Aurora Community Relations Division for information.
DEALING WITH THE UPSET CUSTOMER Complaints often provide valuable information on where things need improvement and give us an opportunity to retain a customer who otherwise would not return. If handled promptly, with care and understanding, the customer will usually think better of us.
Tips for Dealing with the Upset Customer: Listen carefully. Don’t interrupt. Let them “vent.” - “Keep the peace.” - Speak softly - if you do not argue back, they will usually calm down. - Use an open body posture. Project a relaxed but attentive attitude. - Try not to sound defensive. - Apologize for any inconvenience. - Let them know your name. - Ask questions. Get all the facts. “Let me make sure I understand...” - Take notes and let them know you are doing so and why. - Tell them what you will do and that you will get back to them. - Offer to take the issue to the supervisor or ask if they would like to leave their name and number so a supervisor can call them to respond. - Resolve the issue as soon as possible. If you are not the one who will ultimately handle the situation, be sure to get the information to that person immediately. - Don’t blame other staff or “bad mouth” another program, facility or the organization. - Try to understand their position. Whether the problem is valid or not, to the customer, it is real and vital. - Report all such incidents to your supervisor as soon as possible. - Never touch, push or grab a customer unless in self-defense. If you feel you are in immediate physical danger from an angry customer, call your supervisor or in some instances, the police. Phrases To Avoid: “I don’t know.” If you don’t know, find out. Replace the phrase with “That’s a good question, I’ll check on that...” - “We can’t do that” sounds inflexible. Say something like, “I’ll tell you what we can do...” Many times, there are rules and regulations in place for very good reasons. Explaining the reason for the rule or policy often helps our customers understand and accept the policy. “You’ll have to” sounds like you’re telling them what to do. Instead say “You might want to” or “Here’s how we can help with that” or “The next time that happens, here’s what you can do...” “Hang on a second, I’ll be right back” starts a stopwatch in the customer’s head. Instead say, “This will take me a few moments, can you wait (or hold, if on the phone)?” This gives the customer an option or in a sense, puts them in the driver’s seat. - “NO” conveys total rejection and inflexibility. Change to “We’re not able to do that, however, we can...” and then give the alternative. You may wish to explain the reason behind the policy. Positive Non-Verbal Skills Good non-verbal skills are as important as verbal skills when dealing with a customer. It conveys that you are interested and concerned. Look interested by maintaining eye contact. Look relaxed with your arms at your side. Acknowledge that you are listening to the customer by leaning forward and nodding your head. Customer Service Improvements If you see something that needs improvement or hear customers complaining about the same things, tell your supervisor. Your suggestions may lead to great solutions! Perception Is Reality Once a customer perceives something, whether it is correct or incorrect, it might as well be the truth. This is how the customer views us and refers to us to their family and friends. We want our customers to talk about the positive things they experienced with our programs. Keep our customers happy - exceed their expectations
DEPARTMENT OF PARKS, RECREATION AND OPEN SPACE
LIFEGUARD DUTIES & PROCEDURES Minimum Qualifications
Current Lifeguard Training Certification Current CPR for the Professional Rescuer/AED Successfully complete all swim tests
Primary Responsibilities
Ensure the safety of all pool guests Be helpful and friendly Keep the facility clean Participate in the In-service Training and Audit Programs Assist injured persons Act in a professional manner
General Guarding Guidelines Lifeguards are responsible for the general safety of persons using the swimming pool and immediate surrounding area. A lifeguard’s effectiveness is not based on the number of rescues made, but on the number of accidents prevented.
Know all pool regulations and enforce them. Be at your assigned station or area at all times except for a rescue, accident, or until relieved by Head Guard or Manager on Duty. Always wear proper uniform and use rescue equipment correctly. Provide constant surveillance of the pool during assigned guarding periods with the ability to identify incidents in no more than 10 seconds and respond to the same in no more than 20 seconds. Notify the manager or Head Guard as soon as possible of any potentially dangerous conditions or situations.
Rule Infractions Under state regulations, lifeguards shall have “authority to enforce all rules of safety”. When an individual must be reprimanded for a rule infraction, call the person over to where you are stationed. Do not shout across the pool.
Guidelines for progressive discipline: First infraction: give a warning (explain reason for the rule). Second infraction: sit on the deck for 5-15 minutes. Third infraction: send home for the day. You need the approval of the pool manager or Head Guard to do this. The manager/Head Guard must attempt to contact the home of the child being expelled. Constant offenders: prohibited from using the facility from a day up to the remainder of the season. The pool manager must get approval of the aquatics supervisor before this action is taken. The above are guidelines. Flexibility must also be used depending on the nature of the situation. The use of physical force, such as restraining or pushing a patron, is not permitted except to protect oneself, another staff member or another patron.
Whistle Communication System Blow your whistle only for enforcing pool rules, to communicate with another guard or an emergency situation.
One short blast - to get the attention of a swimmer. Two short blasts - to get the attention of another guard. One long blast - emergency situation, you are leaving your station.
K:\Dept\PROS\Recreation\Division Common - Recreation Division\Aquatics\Aquatics Admin\New Hire Orientation\2015 Manual\12-16 Lifeguard Duties & Procedures.doc
Revised 4/2014
Page 1 of 5
Rotations When rotating stations, do not carry on personal conversations with the guard you are replacing. Point out any problem patrons. Remember, the guards further down the rotation are waiting to be relieved. Do not leave your station until the guard relieving you has actually arrived at the station and has verified he has assumed zone control. At the end of adult swim there is often a sudden rush of children into the pool that can increase the chance of an accident. Therefore, the person who is being relieved must remain on duty for an additional minute or two to ensure a safe transition. Breaks Breaks are designed to relieve the tedium of guarding and enable guards to be more alert while on duty. However, guards are not off duty during rotation breaks and may be assigned a variety of tasks during these times. Be on time returning from all breaks. During certain short periods, when it is very crowded, guards may have to forego their breaks until adult swim. Adult Swim Adult swim will be for 10 minutes and will start at 50 minutes to the hour (i.e. 1:50 to 2:00 will be adult swim time). Adult swim will not be allowed the first and last hour of the day during recreational swim hours. Evening public swimming of two hours or less or open swim times of two hours or less do not warrant the calling of adult swim. Adult swim does not have to be called at your facility if conditions do not warrant. For example: there are no adults in the pool or patron load is small. If and when the decision to call adult swim is necessary it shall be left up to the manager on duty. Guarding Tips Don’t stare at any one spot. You should set up a pattern of covering your area and keep your eyes constantly moving in that pattern. Count or organize swimmers into categories or groups. Do not let your interest remain on one person for too long. Check the danger spots in the pool often: Five foot area directly in front of the rope Area along the edge on both sides of the rope The diving board area The plunge slide area Very small children in the shallow area Directly under the guard chair Glare spots can change depending on the time of day and weather conditions. Always move to a position where glare does not interfere with your ability to see all swimmers, both on and below the surface. Guard your zone first and then cover the other guards’ zones. Be especially vigilant while guarding lessons, as many students cannot swim. Ensure that all tots are wearing swim diapers while in the water. If you see someone in the deep water who is a questionable swimmer, call him or her out immediately and then have the Head Guard test him or her in the shallow area. Never take your attention away from your guarding responsibilities while responding to a patron’s question. Please note that it is not impolite to not look at patron while on duty. Always investigate a patron’s warning that another swimmer is in trouble. Notify your Manager, Head Guard or lifeguards on break if you need help. Distressed Swimmer/Victim Recognition When conducting surveillance, look for behaviors that indicate a patron is in need of immediate assistance. It is important to recognize the behaviors of a drowning victim.
Breathing. Appearance of facial expression (if the face is visible to you). Arm and leg action. Head and body position. Body propulsion or locomotion (movement) through the water. Can continue breathing and call or wave for help. Body can be in the horizontal, vertical, or diagonal position depending on means of support. Little or no forward progress, less and less able to support self.
K:\Dept\PROS\Recreation\Division Common - Recreation Division\Aquatics\Aquatics Admin\New Hire Orientation\2015 Manual\12-16 Lifeguard Duties & Procedures.doc
Revised 4/2014
Page 2 of 5
Guarding Tips (Continued) Understanding these behaviors helps you to quickly recognize when someone needs help. When you see some or all of these behaviors, react. Do not spend time second-guessing yourself, immediately initiate a rescue. Quick action can mean the difference between life and death for a distressed or drowning victim.
K:\Dept\PROS\Recreation\Division Common - Recreation Division\Aquatics\Aquatics Admin\New Hire Orientation\2015 Manual\12-16 Lifeguard Duties & Procedures.doc
Revised 4/2014
Page 3 of 5
General Accident/Rescue Guidelines Our pool designs and operational procedures reduce to a minimum the danger of drowning and injuries to patrons. However, some accidents are inevitable even at the safest pools, and it is your duty to act properly and promptly in any such situation in order to prevent added injury or danger to the victim. Minor Accidents Notify other guards that you will be busy attending to the accident (2 whistles). The remaining guard(s) must shift to a reduced guard format until additional help arrives. Apply immediate first aid on the spot. Wear gloves or other necessary personal protective equipment (PPE) and accompany the injured person to the first aid station for treatment, or, if possible, direct the person to the office for help. Clear the pool if it cannot be adequately guarded. Make sure that staff; Manager on Duty of Head Guard completes the incident log/report accordingly. Return to your station as quickly as possible. Simple Rescues Primary rescuer gives one long whistle blast to activate the Emergency Action Plan for your facility. Other guards on duty should respond by following the facility’s Emergency Action Plan. Clear the pool if it cannot be adequately guarded. Lifeguards wearing contact lenses should be aware that upon entering the water to make a rescue they might be lost. Use them at your own risk. Near Drowning or Serious Accident Primary rescuer gives one long whistle blast to activate the Emergency Action Plan for your facility. Ensure scene is safe and perform appropriate entry, rescue, and appropriate first aid. All secondary rescuers/staff should follow the Emergency Action Plan that is appropriate for the situation. Clear the pool if it cannot be adequately guarded. Be sure to collect as much information as possible to complete the accident report. Include all witness/rescuer statements with the report. Take pictures if appropriate. Refer to the Crisis Management Plan in the Manager’s Manual, at your facility, for more detailed information. General First Aid Guidelines The immediate and temporary care given to the victim of an accident or sudden illness until professional help arrives is extremely important. Always follow your training in such circumstances. The following are some general reminders.
Do not hesitate to call Fire/Rescue if such assistance may be needed. It is best to err on the side of caution when there is any doubt. It is the decision of the facility manager to call 911. The patron does not get the choice. Clear the pool if it cannot be adequately guarded. If the victim is a child, always attempt to contact the parents or guardian to apprise them of the situation. Keep on-lookers away from the victim. Employees should never transport injured or ill parties. If necessary, this is the responsibility of the paramedics, parents, or guardian. Always use necessary PPE and dispose of any infectious waste properly. Once the immediate emergency is under control, the staff person in charge must gather information for the accident/incident report, including staff and witness reports. For your protection, it is not appropriate to give out information or statements to the press, patrons, etc. This is to be done by administrative staff.
Blood Borne Pathogens/Infectious Waste It is not uncommon for staff to come in contact with potentially infectious waste that may carry blood borne pathogens. Protective measures are as follows:
Always wear appropriate PPE to avoid contact. This includes gloves, face shield, or respiratory masks. Put any waste materials (used gloves, wipes, bandages, etc.) in a sealed plastic bag and place in the container marked “Infectious Waste/Biohazard”. Clean up any blood or other potential infectious waste with a household bleach solution (a pinch of dry chlorine in a quart of water is an acceptable substitute). When the infectious waste container is nearing full, contact your supervisor for disposal. The infectious waste container must be kept covered when not in use and kept secure from the public.
K:\Dept\PROS\Recreation\Division Common - Recreation Division\Aquatics\Aquatics Admin\New Hire Orientation\2015 Manual\12-16 Lifeguard Duties & Procedures.doc
Revised 4/2014
Page 4 of 5
Blood Borne Pathogens/Infectious Waste (Continued)
Contaminated Sharps- Sharps are objects that can penetrate a worker’s skin, such as needles, scalpels, broken glass, capillary tubes and the exposed ends of dental wires. If blood or other potentially infectious wastes are present or may be present, personal protective equipment should be worn.
Handling Sharps 1. 2. 3. 4.
Put on gloves DO NOT recap, bend or remove needles Contaminated glass should not be picked up by hand, but must be cleaned up using a broom and dust pan. Needles and contaminated glass are to be disposed in a sharps biohazard box, found at either the Head Guard or first aid station. 5. Alert management immediately if punctured by a contaminated sharp. 6. Notify supervisor when sharp or biohazard container is full. Calling Fire/Rescue
Dial 911 or 9-911 depending on your phone system. Speak slowly and clearly Specify pool address Briefly describe the situation Give phone number Give your name DO NOT HANG UP FIRST. Further information may be necessary. Hang up phone when operator says it is okay to do so.
Patron Relations
Always strive to create a friendly, pleasant atmosphere. Be helpful. Try to resolve patron concerns or questions.
Appearance The way you look on the job reflects not only on you, but also the image of the City. In addition to wearing your uniform while on duty the following rules apply:
Uniform pieces must be clean and in good condition. Talk to your manager if you need replacements. Neatness and personal cleanliness are required. Visible body piercing is limited to the “stud” type and excessive piercing may be restricted. Visible tattoos of offensive design or matter are prohibited. Any other clothing worn in addition to the uniform, such as a hat (must be worn to front with appropriate bill and stocking caps or beanies are not allowed), may not promote alcohol or tobacco products or have offensive slogans or designs.
Facility Responsibilities
An integral part of life guarding duties is the upkeep of all areas of the facility including the decks, grassy areas, locker rooms, mechanical room and office areas. The cleaner the facility, the safer the facility.
Acting as a Professional
YOU are highly skilled YOU have received extensive training YOU are responsible for life and death situations ALWAYS act accordingly
K:\Dept\PROS\Recreation\Division Common - Recreation Division\Aquatics\Aquatics Admin\New Hire Orientation\2015 Manual\12-16 Lifeguard Duties & Procedures.doc
Revised 4/2014
Page 5 of 5
DEPARTMENT OF PARKS, RECREATION AND OPEN SPACE
INSTRUCTOR DUTIES AND PROCEDURES Minimum Qualifications
Instructor I Lifeguard Training (LGT) City’s Associate Swim Instructor (ASI) Course Instructor II Water Safety Instructor (WSI)
Primary Responsibilities General Expectations: Instructors will be provided with a lesson tracking booklet. Each booklet will contain class rosters for the current sessions, blank block plan templates and check off sheets for each class. Instructors will need to complete a block plan for each level they are instructing, prior to the start of the session and track the progress of each child throughout the session.
Ensure the safety of students Teach all students with enthusiasm and care Be prepared for all classes Instruct all assigned classes Detailed Block Plans to be completed by the first week of lessons
Successful Instructor Characteristics
Acts as a role model Is safety conscious Is encouraging, enthusiastic and positive Is patient, fair and firm Is perceptive Is a leader Is flexible Is knowledgeable
Lesson Plans
First Lesson Learn your students’ names Make sure students are at the appropriate skill level. If not, talk to the Manager or Head Guard about transferring the student to the proper class. Safety Rules You are responsible for the safety of all your students during class. Do not depend on the lifeguard on duty. Pool rules review Lesson rules review Set a routine Meeting place Entering the water Hands on wall Listening to instructor Be an example Plan ahead Keep students busy
K:\Dept\PROS\Recreation\Division Common - Recreation Division\Aquatics\Aquatics Admin\New Hire Orientation\2015 Manual\17-19. Instructor Duties & Procedures.doc Revised 03/23/15 Page 1 of 3
Lesson Plans (Continued)
Use of Progression Teach in small segments Teach from “bottom up” Demonstrating new skills Position your class for optimal hearing and viewing Verbal explanations Use terms that help your students visualize the new skill For example, “superman” float Physical demonstration Be slow and accurate Use of aide or skilled swimmer Don’t be a deck teacher, especially with inexperienced students Practicing new skills A skill must be repeated numerous times for learning to occur Dry land practice Using drill formations to organize practice Closing time Verbally review new skills Use games and fun drills Last lesson Have Progress Sheets already prepared Incorporate a learning element Not just a play day
Positive Corrective Feedback
Use immediately after the skill is performed Use a positive manner Carefully identify the skill error Prescribe a way to correct the error Get help from a more experienced instructor if necessary
Disciplining Students
Tactics Get manager and parent(s) involved Is boredom or lack of activity partially to blame? Attention Deficit Hyperactivity Disorder and A.D.D. Examples—if child is disrupting class Have child sit out for 5 minutes Talk to parent(s) and have them discipline child
Progress Certificates
Fill in all spaces Put in the correct level for the student’s next class Do not pass a student until he or she can perform all the required skills comfortably and consistently. Passing a student who is not ready to learn more advanced skills hinders the student and their next instructor Remember to sign your name Write in the expiration date one year from the class end date.
K:\Dept\PROS\Recreation\Division Common - Recreation Division\Aquatics\Aquatics Admin\New Hire Orientation\2015 Manual\17-19. Instructor Duties & Procedures.doc Revised 03/23/15 Page 2 of 3
Substitutes and Aides
You must make your best effort to teach all your assigned classes. It is very disruptive to your students’ progress to use a substitute for one of your classes. If you have an aide for your class, plan your class to best utilize them. They are valuable assets, not to be wasted.
Private Lessons
If you wish to teach private swim lessons at a city facility, you must be an instructor employed by the city and currently working 4-6 hours per pay period or with the permission of your manager. Private lessons may only be taught during times when the City of Aurora does not have scheduled lessons and at the discretion of the manager at the facility that you wish to teach. As the instructor, it is your responsibility to meet with the facility manager and discuss all rules and regulations that you will be required to adhere to. Private lessons must be added to the calendar hanging in the office 24 hours in advance. If you have a last minute lesson please call to have your name added to the calendar. If you wish to use the lap lanes for your private lessons you must share the lane with other instructors. If you are the only instructor teaching lessons you must share with lap swimmers. 1-2 lanes must be available to the public at all times. YOU MUST pay a $2.00 pool rental fee per lesson for lessons taught in the open swim area or a $3.00 lane rental fee per hour for lessons taught in the lap lanes. You must get a receipt from the front desk and sign the top, please leave the receipt for the pool manger. Your customer must pay the admittance fee for the swimmer. The fee you charge for a private lesson is entirely between you and the student. As a private contractor, you will be responsible for reporting all income earned in this manner and will not be covered under Workman’s Compensation during these times. You are also required to complete an “Outside Employment” form, which you can get from Aquatics Administration. Teaching private swim lessons at any City of Aurora pool is a privilege and not a right. Failure to adhere to the above mentioned policy can and will result in the loss of this privilege.
K:\Dept\PROS\Recreation\Division Common - Recreation Division\Aquatics\Aquatics Admin\New Hire Orientation\2015 Manual\17-19. Instructor Duties & Procedures.doc Revised 03/23/15 Page 3 of 3
COA Swim Lesson Quality Control Program Instructor Expectations Mission Statement In an effort to improve the quality of Utah Pool’s Learn-to-Swim classes, a new in-service program has been developed to help maintain consistent and effective methods of instruction for all swim lessons. Participation in this in-service program will be a mandatory requirement for all swim instructors teaching with the City of Aurora, Aquatics Division. By establishing this program, the hope is that all instructors will begin to teach with more standardized instructing methods and accurate skill sets that correspond appropriately to the level in which they are teaching. Swim lessons are intended to provide knowledge and safety to the community, so a high standard of quality and integrity should be demonstrated by all swim instructors. General Expectations: Instructors will be provided with a lesson tracking booklet. Each booklet will contain: class rosters for the current sessions, blank block plan templates and check-off sheets for each class. Instructors will need to complete a block plan for each level they are instructing, prior to the start of the session and track the progress of each child throughout the session. To Be Completed by the First Week of Lessons Detailed Block Plans: Block plans are used to map out the instructor’s intended curriculum for the duration of the session. Only one block plan per level is required, but must be modified to meet the number of classes within the session. (For example, a lesson plan for a four week M/W Guppy class should look different than a six week Saturday Guppy class.) These block plans should be used as an instructor tool to keep class curriculum consistent and organized. To Be Completed Through the Duration of the Session Check-off Progress Sheets: Check-off sheets will be used to track each student’s individual progress throughout the session. These progress sheets should be completed, on a minimum, of once per week. Closely monitoring each child’s skills will help the instructor provide a more complete and accurate assessment of their progress at the end of the session. These check-off sheets can also serve as a tool for instructors to better remember the names of each child in their class, making our Learn-to-Swim Program more personalized and focused on the success of each individual child. To Be Completed Prior to the Last Day of Lessons Lesson Certification Sheets: Lesson certificate must be completed prior to the last day of the session. Each certification should have a blue comment card attached to the back, so parents can easily provide feedback on instructors, our facility and the lesson program in general.
Aurora
2008
CITY OF AURORA AQUATICS On-Site Lifeguarding Evaluation Swim Instructor Audit
Instructor Name_ ____________________________________________________________ Audited by__________________ Pool __________________________________________ Date ________________ Length & Time of Audit ________________ Manager or Head Guard on Duty __________________________________________________________________________ SCORING RANGES:
5 Excellent 4 Good 3 Pass 2 Below 1 Fail
Skill score Comments Needs Practice Instructor knows students’ name.
5 4 3 2 1
Instructor explains activity.
5 4 3 2 1
Demonstrates skills appropriate to age group. Instructor in water.
5 4 3 2 1
Practice: students are practicing skills correctly.
5 4 3 2 1
Uses positive feedback, i.e. “good job, nice arms.” 5 4 3 2 1 Uses corrective feedback with students.
5 4 3 2 1
Uses dry land skills when necessary.
5 4 3 2 1
“Maps” of students arms, legs, & body
5 4 3 2 1
Instructor doesn’t waste time. Assigns tasks to students while working with Individual students.
5 4 3 2 1
Instructor is always in control of class. Uses discipline when necessary.
5 4 3 2 1
Instructor always has all of the students in his/her vision.
5 4 3 2 1
Starts & stops on time.
5 4 3 2 1
Spends equal time with all students.
5 4 3 2 1
Instructor used appropriate games for the skill Level being taught.
5 4 3 2 1
Instructor was prepared with lesson plan and followed it.
5 4 3 2 1
Instructor was enthusiastic and friendly.
5 4 3 2 1
Auditor observations & Comments: _ ___________________________________________________________ ________________________________________________________________________________________________ ________________________________________________________________________________________________ Conditions at Facility: _ ________________________________________________________________________ ________________________________________________________________________________________________ ________________________________________________________________________________________________ Auditor_____________________________________________________
Instructor__________________________________________________
City of Aurora REQUEST FOR TIME OFF ___________________________________________ (Name) Date: _____________________
Request to be off on the following:
Time: from_______________to_______________ Total hours:_______________
Name of Sub: _ _______________________________ Print
____________________________________________ Signature of Sub
Please have your substitute sign off on this form. Failure to locate a substitute will result in your request for time off being denied. Approval for time off will be signed by your Manager and submitted to the Supervisor within 72 hours of your request. Your request for time off is not approved until you receive a copy of this form back from your manager.
____________________________________________ Manager/Signature/Date
■ Approve ■ Disapprove
Staff 17 and under and still in school may not work more than 40 hours in a week. Check with their Manager if you are not sure of the hours they have already worked.
Request for Time Off ___________________________________________
Request to be off on the following:
(Name)
Date: ________________ Times: __________________
Sub: ________________________________________ Print name and have sub initial next to name
Date: ________________ Times: __________________
Sub: ________________________________________ Print name and have sub initial next to name
Date: ________________ Times: __________________
Sub: ________________________________________ Print name and have sub initial next to name
Date: ________________ Times: __________________
Sub: ________________________________________ Print name and have sub initial next to name
Date: ________________ Times: __________________
Sub: ________________________________________ Print name and have sub initial next to name
Date: ________________ Times: __________________
Sub: ________________________________________ Print name and have sub initial next to name
Please have your substitute sign off on each shift. Failure to locate a substitute or have them sign off on request will result in your request for time off being denied. Approval for time off will be signed by your Manager and submitted to the Supervisor within 72 hours or your request will be denied. Your request for time off is not approved until you receive a copy of this form back from your Manager. Once the sub has signed off on the request form they are responsible for the shift.
■ Approve ■ Disapprove
____________________________________________ Manager Signature/Date
Staff 17 and under and still in school may not work more than 40 hours in a week. Check with their manager if you are not sure of the hours they have already worked.
White-Pool Manager Yellow-Employee
City of Aurora Disciplinary Action Report Date:_ _________________ Employee Name:____________________________________Employee #:_________________ Classification:________________________________ Department:______________________________________________ You are hereby charged with violating the following City or Departmental Policy and Procedures: __________________________________________________________________________________________________ __________________________________________________________________________________________________ __________________________________________________________________________________________________ __________________________________________________________________________________________________ __________________________________________________________________________________________________ __________________________________________________________________________________________________ Description of specific action, statements made by employee; attach statements of witnesses, if any, and attach copies of other documents if appropriate. Also state reasons for recommendations. (Attach additional sheets if necessary) __________________________________________________________________________________________________ __________________________________________________________________________________________________ __________________________________________________________________________________________________ __________________________________________________________________________________________________ __________________________________________________________________________________________________ __________________________________________________________________________________________________ __________________________________________________________________________________________________ __________________________________________________________________________________________________ Recommended Action: __________________________________________________________________________________________________ __________________________________________________________________________________________________ __________________________________________________________________________________________________ __________________________________________________________________________________________________ __________________________________________________________________________________________________ __________________________________________________________________________________________________ _____________________________________________
Supervisor Signature/Date
_________________________________________ Administrator/Division Manager/Date
In signing this report I acknowledge only that it has been discussed with me and that I have received a copy. I understand that I may respond verbally or in writing and that such response will be made a part of this report and taken into consideration prior to a final determination being made. Written Reprimand_ ________ Suspension Day(s)_ ____________________
_ _______________________________
Dismissal_________________ Demotion_ __________________________
Employee Signature/Date
Final Action__________________________________
Final Approval_________________________________ White-Employee File Yellow-Aquatics Pink-Employee
City of Aurora
PERFORMANCE EVALUATION CONTINGENT EMPLOYEE Name______________________________________________________________________________ Employee ID#______________________________________________________________________ Department________________________________________________________________________
APPRAISAL PERIOD FROM_________________ TO____________________
OVERALL RATING EXCEEDS ACHIEVES BELOW
■
■
■
Classification Title__________________________________________________________________
Supervisor can attach one additional document; i.e.: objective that emphasize specific job related skills in detail, accomplishments, goals or observations. Check if an attachment is included:
1
■
INTEGRITY
EXCEEDS ACHIEVES BELOW
■
■
POLICIES AND PROCEDURES • Applies City and Department policies & procedures • Works in accordance with established procedures • Takes policies into consideration when developing new procedures • Make suggestions for improvements in policies and procedures • Promotes a safe environment for themselves and others
2
RESPECT
■ WORK QUALITY/SAFETY • Is attentive to detail and accuracy • Actively supports safety standards • Makes continuous improvements • Monitors performance levels • Owns and acts on problems/issues • Consistently delivers what is required • Performs job duties
EXCEEDS ACHIEVES BELOW ✔ ■
✔ ■
✔ ■
DEPENDABILITY/PUNCTUALITY
INITIATIVE/JUDGMENT
• Reports to work on time
• Makes appropriate and consistent decisions
• Reports schedule changes promptly to supervisor
• Uses logic and common sense in decision making
• Meets commitments/deadlines/expectations
• Performs within job responsibilities
• Works independently
• Independently contributes ideas and projects
• Follows through on work assignments
• Acts independently within established guidelines
• Willing to assist co-workers
• Promptly undertakes problems and devises solutions
• Meets attendance requirements
3
PROFESSIONALISM
JOB KNOWLEDGE • Understand job duties and responsibilities • Has necessary job skills and knowledge • Has technical skills, knowledge • Understand, operates equipment • Keeps current with trends, technology, etc.
4
CUSTOMER SERVICE
EXCEEDS ACHIEVES BELOW
■
■
■
PROBLEM SOLVING
PRODUCTIVITY
• Anticipates and prevents problems
• Manages work load
• Defines problems, identifies root cause • Overcomes obstacles
• Takes on additional responsibilities as needed
• Generates alternative solutions
• Manages time well
• Helps solve team problems
• Attains measurable outcomes • Completes assignments on time and to specifications
EXCEEDS ACHIEVES BELOW
■
■
■
COMMUNICATION:
CUSTOMER SERVICE:
• Listens Effectively
• Maintains customer service approach
• Clear and direct communication
• Exhibits appropriate behavior toward customers
• Seeks to clarify and confirm the accuracy of their understanding of unfamiliar or vague terms
• Responds in a timely and appropriate manner to customer’s and citizen’s concerns
• Makes oral and written communication clear and easy to understand
• Responds to customer’s needs within the City’s scope of possibilities
SCORING OPTION #2: SATISFACTORY OR UNSATISFACTORY DIRECTIONS: This is intended for employees who worked limited hours such as rental attendants, sports officials, substitutes, etc. This section must be approved by superintendent for usage. Place an X as appropriate.
■ Unsatisfactory Performance
■ Satisfactory Performance
Unsatisfactory performance is not eligible for the annual salary adjustment.
SUPERVISOR’S COMMENTS
EMPLOYEE COMMENTS
Employee Signature______________________________________________________________________ Date______________________________ (Employee’s signature does not necessary signify agreement with the appraisal; it simply means that the appraisal has been discussed with you.)
Appraiser Signature______________________________________________________________________ Date______________________________ Appraiser’s Supervisor____________________________________________________________________ Date______________________________
Aurora
2008
CITY OF AURORA AQUATICS On-Site Lifeguarding Evaluation Facility evaluation
Pool________________________________________________________________________ Audited by__________________ Manager or Head Guard on Duty __________________________________________________________________________ Date _ ____________________Time _ _______________ 5 Excellent 4 Good 3 Pass 2 Below 1 Fail - Score of 2 or 1 requires immediate correction of problems.
Skill score Comments Appropriated number of lifeguards on duty and following correct lifeguard format
5 4 3 2 1
All guards with proper equipment & Uniform
5 4 3 2 1
Guards aware of number of patrons in pool(s)
5 4 3 2 1
Safety equipment available and in good working order
5 4 3 2 1
Guard rotation procedures followed 5 4 3 2 1 correctly
Understanding of Emergency Action 5 4 3 2 1 Plan and how it works
List Activity at time of inspection: ________________________________________________________________ __________________________________________________________________________________________________ Estimated number of patrons at facility: _________________________________________________________ Comments: _______________________________________________________________________________________ __________________________________________________________________________________________________ __________________________________________________________________________________________________ __________________________________________________________________________________________________ APPearANCE OF staff Uniform 5 4 3 2 1
Rescue Tube 5 4 3 2 1
Fanny Pack (Yes) (No)
Scanning 5 4 3 2 1
Pocket Mask (Yes) (No)
staff on duty
__________________________________________________________________________________________________ __________________________________________________________________________________________________ __________________________________________________________________________________________________
Aurora
2008
CITY OF AURORA AQUATICS On-Site Lifeguarding Evaluation Individual Lifeguard Audit report
Lifeguard Name_ _________________________________________________________________________________________ Pool ___________________________________________________ Date ________________________ Time ________________ Manager or Head guard on Duty __________________________________________________________________________ Conditions (weather, crowd, etc.)_____________________________________________________________________________________
Skill Score of 2 or 1 requires immediate correction of problems.
observations What did you see? What did the auditor see? Compare!
Scanning Technique 1 Not looking at the pool, staring in one spot 2 Occasionally scans the pool 3 Actively scanning the pool 4 Consistently scans the surface, deck & bottom of pool 5 Always scans the surface, deck & bottom of the pool
Lifeguard
Body Language 1 Slouching, feet not touching the floor or stand base 2 Slouching, looks somewhat un-professional 3 Looks professional & on task 4 Good posture, looks alert & professional 5 Excellent posture, looks alert & professional
Lifeguard
Auditor
Auditor
Rotations Lifeguard 1 Always late, doesn’t look at pool when rotating 2 Rarely rotates on time, doesn’t follow rotation protocal 3 Generally on time, has rescue tube & follows protocal Auditor 4 Consistently on time, has rescue tube & follows protocal 5 Always early, has tube, alert to pool when rotating On-Task 1 Not focused on pool activities 2 Occasionally focuses on pool activities 3 Generally focused on the pool & alert 4 Consistently focused on the pool & alert 5 Always alert & focused on pool
Lifeguard
Rule Enforcement 1 Rarely enforces rules (doesn’t care) 2 Enforces rules occasionally, singles patrons out 3 Enforces only major pool rules, but not all rules 4 Consistently enforces pool rules equally & fairly 5 Always enforces rules equally & fairly
Lifeguard
Safety Equipment Whistle/Fanny Pack/Rescue Tube 1 No safety equipment available 2 Some safety equipment available 3 All safety equipment but not worn 4 All safety equipment on, but not worn properly 5 Always has safety equipment on & worn properly
Lifeguard
Uniform/Appearance 2 No uniform 3 Wrinkled or dirty uniform 4 Clean uniform, but missing 1 piece 5 Complete uniform, is clean & neat
Lifeguard
Auditor
Auditor
Auditor
Auditor
CITY OF AURORA AQUATICS ON-SITE LIFEGUARDING EVALUATION
Aurora
ADULT/CHILD/INFANT CPR/AED SCENARIOS-CARDIAC/BREATHING
2008
Lifeguard Name_______________________________________________________________________ Audited by_________________ ____ Pool ______________________________________________Date ____________________________________ Time ____________________ Manager or Head guard on Duty ______________________________________________________________________________________ 5 Excellent 4 Good 3 Pass 2 Below 1 Fail
SKILL
CONSCIOUS
SCORE
CHOKING
NEEDS PRACTICE
COMMENTS
54321
Positions victim on back and checks for consciousness.
54321
Activates the EAP; requests 911 and AED FOR A, C, I.
54321
Opens airway and checks breathing and pulse for up to 10 seconds.
54321
PROMPT: “Has pulse but is not breathing” Gives 2 successful ventilations if appropriate (A-drowning or hypoxia/C, I-always unless witness collapse)
54321
PROMPT: “Air does not go in” Re-tilts head and gives 1 ventilation (reventilate each time a breath does not go in).
54321
PROMPT: “Air still does not go in” Gives 30 chest thrusts (no mask on victim).
54321
Lifts jaw, looks in mouth, and performs finger sweep if 54321 sees object . Gives 2 ventilations.
54321
PROMPT: “Air goes in” Checks breathing and pulse for up to 10 seconds.
54321
PROMPT: “Has pulse but is not breathing” Gives ventilations for about 2 min. A: 24x, C and I: 40x 54321
Rechecks pulse and breathing.
54321
PROMPT: “No pulse and no breathing” Performs CPR until EMS/AED arrives or there is visible life sign. (30 compressions in less than 18 seconds.)
54321
PROMPT: “AED arrives” Opens back of AED and prepares victim’s chest. Turns on AED and follows prompts (upper R, lower L). After shock given or if no shock advised, continues CPR (5 cycles/2 min); follows AED prompts. Recovery Position Appearance of Guard: Uniform 5 4 3 2 1
54321 54321 54321
Rescue Tube
5 4 3 2 1
Scanning 5 4 3 2 1
Fanny Pack Yes/No
Gloves Yes/No
Pocket Mask Yes/No
Aurora
CITY OF AURORA AQUATICS On-Site Lifeguarding Evaluation Drowning scenario
2008
Lifeguard Name (Primary)_ ___________________ (Secondary)_____________________ Audited by__________________ Pool ___________________________________________________ Date ________________________ Time ________________ Manager or Head Guard on Duty __________________________________________________________________________ ACTIVE/PASSIVE/Submerged 5 Excellent 4 Good 3 Pass 2 Below 1 Fail - Score of 2 or 1 requires immediate correction of problem.
Skill score Comments Scanning technique, identified victim in under 15 seconds/rescue in 30 seconds
5 4 3 2 1
Activates the emergency action. plan.
5 4 3 2 1
Enters water safely and uses appropriate entry
5 4 3 2 1
Approaches victim effectively.
5 4 3 2 1
Executes rescue effectively.
5 4 3 2 1
Removes or assists victim from water.
5 4 3 2 1
Gives appropriate follow-up care for victim.
5 4 3 2 1
Comments: _______________________________________________________________________________________ __________________________________________________________________________________________________ __________________________________________________________________________________________________ __________________________________________________________________________________________________ __________________________________________________________________________________________________ __________________________________________________________________________________________________ __________________________________________________________________________________________________ __________________________________________________________________________________________________ APPearANCE OF guard Uniform 5 4 3 2 1
Rescue Tube 5 4 3 2 1
Fanny Pack (Yes) (No)
Scanning 5 4 3 2 1
Pocket Mask (Yes) (No)
Aurora
CITY OF AURORA AQUATICS On-Site Lifeguarding Evaluation Spinal Management Scenario
2008
Lifeguard Name (Primary)_ ___________________ (Secondary)_____________________ Audited by__________________ Pool ___________________________________________________ Date ________________________ Time ________________ Manager or Head Guard on Duty __________________________________________________________________________ ACTIVE/PASSIVE - shallow WATER/deep WATER 5 Excellent 4 Good 3 Pass 2 Below 1 Fail - Score of 2 or 1 requires immediate correction of problems.
Skill score Comments Scanning technique, identified victim in under 15 seconds/30 seconds
5 4 3 2 1
Activates the emergency action plan
5 4 3 2 1
Enters water safely and uses appropriate entry
5 4 3 2 1
Approaches victim effectively
5 4 3 2 1
Uses appropriate technique for in-line stabilization head/chin or head splint
5 4 3 2 1
Maintains in-line stabilization throughout rescue
5 4 3 2 1
Imobilizes victim to backboard
5 4 3 2 1
Removes victim from water, checks for conscious
5 4 3 2 1
Discusses appropriate follow-up care for victim
5 4 3 2 1
Comments: _______________________________________________________________________________________ __________________________________________________________________________________________________ __________________________________________________________________________________________________ __________________________________________________________________________________________________ APPearANCE OF GUARD Uniform 5 4 3 2 1
Rescue Tube 5 4 3 2 1
Fanny Pack (Yes) (No)
Scanning 5 4 3 2 1
Pocket Mask (Yes) (No)
DEPARTMENT OF PARKS, RECREATION AND OPEN SPACE
POOL RULES
La PISCINA GOBIERNA
Conduct that infringes upon the safety or comfort of patrons or staff is prohibited.
La conducta que infringe sobre la seguridad o la comodidad de patrones o personal es prohibida.
Children 7 years or younger must be supervised by a parent or guardian (12 years or older) at all times.
Los niños 7 años o más joven deben ser supervisados por un padre o guarda (12 años o más viejos) siempre.
Non-swimmers are allowed only in the shallow areas.
Los que no pueden nadar estan permitides solamento en el a'rea de menos profundidad
Diving in depths of 5 feet or less is prohibited.
Esta prohibido zambulliresde cabeza en profundidades menos de 5 oues
Food and beverages are allowed only in designated areas. No glass containers allowed.
El alimento y las bebidas son permitidos sólo en áreas designadas. Ningunos contenedores de cristal permitidos.
Alcohol and tobacco products are prohibited.
El alcohol y los productos de tabaco son prohibidos.
Proper swimming attire required.
Atuendo nadador apropiado requerido.
Obey the lifeguards at all times.
Obedezca los socorristas siempre.
DIVING RULES
ZAMBULLIR GOBIERNA
Maximum of one bounce.
Máximo de un salto.
Only one person on the board at a time.
Sólo una persona en el bordo a la vez.
Dive or jump off the front of the board - not the side - and swim to the nearest ladder.
Zambullida o salto del frente del bordo - no el lado - y nadada a la escala más cercana.
Wading Pool Rules
La Piscina que vadea Gobierna
Children over 6 years old not permitted. Children must be supervised by a parent or guardian
Los niños sobre de 6 años de edad no permitido. Mus de niños es supervisado por un padre o el guardián
K:\Dept\PROS\Recreation\Division Common - Recreation Division\Aquatics\Aquatics Admin\New Hire Orientation\2015 Manual\33. Pool & Diving Rules English & Spanish
GENERAL CHEMICAL HANDLING PROCEDURES
Review the Material Safety Data Sheets (MSDS). For each chemical be especially familiar with the following sections: Health Hazard, Special Protection, Spill and Leak Procedures and Additional Information.
ALWAYS FOLLOW THE INSTRUCTIONS written on the chemical container if applicable. ALWAYS use a clean measuring scoop and transfer container when handling chemicals. ALWAYS wear the protective equipment provided and recommended in the MSDS. ALWAYS dispose of chemicals or empty containers in accordance with the MSDS or label instruction. ALWAYS clean up spills in the manner set forth in the MSDS.
NEVER add water directly to chemicals; add chemicals slowly to water. NEVER smoke, eat, or drink when handling chemicals. NEVER mix chemicals
K:\Dept\PROS\Recreation\Division Common - Recreation Division\Aquatics\Aquatics Admin\New Hire Orientation\2015 Manual\34. General Chemical Handling Procedures.doc Page 1 of 1
DEPARTMENT OF PARKS, RECREATION AND OPEN SPACE
AQUATIC EMERGENCY COMMUNICATIONS DIRECT RESPONSE Emergency Police (Dispatch) Fire/Hazmat Facility Management (24 hour) Aquatic Maintenance (Mike)
911 or 9-911 303-627-3100 303-627-3130 303-326-8150 303-739-1537 (office) 303-881-4648 (cellular) 303-671-7074 (home) Graffiti Hot line 303-739-6063 Poison Center 1-800-222-1222 Child Abuse 303-636-1750 (Arapahoe) 303-412-5212 (Adams) Animal Control 303-326-8288 (regular hours) 303-627-3100 (after hours) City Nurse 303-739-7896 Drug/Alcohol Testing (during business hours) 303-214-0000 Drug Testing Services-John Hodge (after hours) 1-888-252-8901 Totally Mobile Drug Testing (after hours) 303-521-5914 KCG Drug Alcohol Solutions (on-call after hours) 1-866-576-6657 Public Service (Emergency) 1-800-895-1999 Electric 1-800-895-2999 Gas
*PLEASE DO NOT GIVE HOME OR CELL PHONE NUMBERS TO PATRONS ADMINISTRATIVE NOTIFICATION WEEKEND ON CALL SUPERVISOR
720-273-7587
(Cellular)
Lara Batten, Aquatics Supervisor
303-739-1540 919-763-5227
(Work) (Cellular)
Julie McIntosh, Aquatics Superintendent
303-326-8702 720-382-3134 303-755-6121
(Work) (cell) (home)
Byron Fanning, Interim Manager of Recreation
303-739-7167 303-386-2706
(Work) (Cellular)
IMMEDIATE NOTIFICATION 1. 2. 3. 4. 5.
Death or serious bodily injury to patrons or employees that are program related or a result from any employee action. On or off-duty incident involving an employee resulting in serious injury or death. Any incident causing a facility evacuation. On-duty employee drug or alcohol related incident. Any incident involving significant facility damage.
6:00 A.M. FOLLOWING MORNING NOTIFICATION 1. 2. 3. 4. 5.
Job related conduct by an employee while on or off duty that could lead to felony charges against the employee. Incidents of physical violence in the work place between employees or between patrons and employees. Any incident likely to receive negative media coverage. Any incident likely to cause a non-scheduled facility closure. Any incident requiring emergency personnel response except for minor precautionary medical incidents.
K:\Dept\PROS\Recreation\Division Common - Recreation Division\Aquatics\Aquatics Admin\New Hire Orientation\2015 Manual\35. Aquatic Emergency Communications.doc Revised3/23/2015 Page 1 of 1
DEPARTMENT OF PARKS, RECREATION AND OPEN SPACE
AQUA VISTA POOL EMERGENCY ACTION PLAN This plan is intended to provide a general format for responding to a variety of situations of a serious nature. Each emergency situation is unique and may require exercising flexibility and independent judgment, however, the general guidelines set out below should be easily adaptable to most circumstances.
*PLEASE DO NOT GIVE HOME OR CELL PHONE NUMBERS TO PATRONS WEEKEND ON CALL SUPERVISOR
720-273-7587 (Cellular)
Lara Batten, Aquatics Supervisor
303-739-1540 (work) 919-763-5227 (cell)
Julie McIntosh, Aquatics Superintendent
303-739-8702 (work) 720-382-3134 (cellular) 303-755-6121 (home)
SERIOUS INJURY OR NEAR DROWNING ONE GUARD FORMAT: Lifeguard initially responding to the emergency must alert other staff. One long blast on whistle is preferred Can use a patron
Lifeguard on break must make sure person in the office is apprised of the situation, then bring rescue equipment to the rescuer (if necessary), be in charge of patron control (clear pool and keep patrons away from victim) and offer assistance to the rescuer.
Staff person in the office must call 911 (see directions below), unlock the double gates for emergency access and wait in parking area to direct emergency crew when they arrive. This last step may be assigned to a responsible patron if the other two staff members need assistance. Notify administrative staff via the Emergency Communication Plan.
If lifeguard on break is unavailable, the person in the office must quickly assess the situation and do the following in the most appropriate order: Bring rescue equipment to the rescuer Clear the pool Call 911 Perform crowd control Open gates for emergency access Go to the parking lot to direct emergency crew Notify Administrative Staff It may be appropriate to recruit one or more patrons to accomplish some of the above tasks.
TWO GUARD FORMAT: Lifeguard initially responding to the emergency must alert other staff members. One long blast on whistle is preferred Second lifeguard may blow whistle if responding lifeguard is unable to
Second lifeguard must make sure person in the office is apprised of the situation, then bring rescue equipment to the rescuer (if necessary), be in charge of patron control (clear pool and keep patrons away from victim) and offer assistance to the rescuer.
Staff person in the office must call 911, unlock the double gates for emergency access, and wait in parking area to direct emergency crew when they arrive. Assign a responsible patron to direct the emergency crew if the other two staff members need assistance.
Notify administrative staff via the Emergency Communication Plan.
K:\Dept\PROS\Recreation\Division Common - Recreation Division\Aquatics\Aquatics Admin\New Hire Orientation\2015 Manual\36-41. EAP Aqua Vista 2015.docx
Revised 5/2014 Page 1 of 6
THREE OR FOUR GUARD FORMAT: Lifeguard initially responding to the emergency must alert other staff. One long blast on whistle is preferred Another lifeguard may blow whistle if responding lifeguard is unable to
The lifeguard closest to the office who is not the initial rescuer must apprise the person at the office of the situation; then offer assistance as required.
The third lifeguard assists rescuer and supervises crowd control.
Staff person in the office must call 911, unlock the wading pool gate or the gate at the northwest corner for emergency access, and wait in parking area to direct emergency crew when they arrive. The last two steps may be assigned to a lifeguard on break or staff member uninvolved in the rescue.
Notify administrative staff via the Emergency Communication Plan.
BLOOD / BODY FLUIDS INCIDENTS Any contact with infected blood or body fluids carries the risk of potential infection. Always treat blood and body fluid spills as if they are infectious. Protect yourself first; then treat the victim. Wear appropriate protective equipment, depending on the circumstances. Single use gloves Eye protection Pocket mask Contain spills immediately, then clean up and disinfect the area. Use a solution of one part bleach to ten parts water (mixed that day). Double bag all contaminated items. Place bag in the Hazardous Waste Container and tightly seal the lid. After removing personal protective equipment, wash hands with soap and warm water. Report any exposure to your supervisor immediately. Contaminated Sharps are objects that can penetrate a worker’s skin, such as needles, scalpels, broken glass, capillary tubes and the exposed ends of dental wires. If blood or other potentially infectious wastes are present or may be present, personal protective equipment should be worn. Handling Sharps 1. Put on gloves 2. DO NOT recap, bend or remove needles 3. Contaminated glass should not be picked up by hand, but must be cleaned up using a broom and dust pan. 4. Needles and contaminated glass are to be disposed in a sharps biohazard box, found at either the Head Guard or first aid station. 5. Alert management immediately if punctured by a contaminated sharp. 6. Notify supervisor when sharp or biohazard container is full. ACCIDENTAL FECAL RELEASES (AFR’s)
For any type of AFR, direct all bathers to leave the pool. If the filtration system services more than one body of water, all of the affected pools must be closed. The pool(s) must remain closed until all of the following procedures have been completed. For any type of AFR, manually remove as much of the material as possible. Use a scoop or net, and dispose of the material using the sanitary facilities. Vacuuming is not recommended, however if performed, vacuum to waste and not through the filter. Clean and disinfect the scoop, net and vacuum hose, and place them in the pool during the following procedures. Formed Stools Raise the free available chlorine level to 3.0 ppm (mg/L) and ensure the pH is between 7.2 – 7.5. Maintain the chlorine concentration for at least 19 minutes before opening the pool. Raise the free available chlorine level to 2.0 ppm (mg/L) and ensure the pH is between 7.2 – 7.5. Maintain the chlorine concentration for at least 25 minutes before opening the pool. Raise the free available chlorine level to 1.0 ppm (mg/L) and ensure the pH is between 7.2 – 7.5. Maintain the chlorine concentration for at least 45 minutes before opening the pool. ACCIDENTAL FECAL RELEASES (Continued)
K:\Dept\PROS\Recreation\Division Common - Recreation Division\Aquatics\Aquatics Admin\New Hire Orientation\2015 Manual\36-41. EAP Aqua Vista 2015.docx
Revised 5/2014 Page 2 of 6
Diarrheal Discharge Raise the free available chlorine level to 40 ppm (mg/L). Maintain the pH between 7.2 – 7.5. Maintain the chlorine concentration for at least 6.5 hours before opening the pool. Raise the free available chlorine level to 20 ppm (mg/L). Maintain the pH between 7.2 – 7.5. Maintain the chlorine concentration for at least 12.75 hours before opening the pool. Raise the free available chlorine level to 10 ppm (mg/L). Maintain the pH between 7.2 – 7.5. Maintain the chlorine concentration for at least 25.5 hours before opening the pool. The filtration system should be operating the entire disinfection time. Backwash the filter after the full disinfection time. Return the chlorine level to normal levels. Use sodium thiosulfate for this purpose. Open the pool to normal bathing activities. For any type of fecal release, record the following in the AFR Log: date, time, AFR type, chlorine and pH readings at the time of the event, amount, and type of chemicals added to the pool and amount of time pool closed.
MAJOR CHEMICAL LEAK/EXPOSURE Major chemical leak, spill, or emergency: (such as gas tank rupture, large spill of acid or liquid chlorine or a mixing of incompatible chemicals).
Clear the pool and surrounding areas of patrons immediately. Follow procedures in the Facility Evacuation section. In an outdoor situation, clear in an upwind direction. Notify the staff person at the office to call 911 (or 9-911). Notify the staff person in charge of the facility. Keep all persons out of the area until professional fire/hazmat personnel arrive. This may mean stationing one or more staff in the parking area to warn arriving patrons, as well as notifying nearby park users and adjacent residences. Notify the chemical supplier. Notify administrative staff via the Emergency Communication Plan.
Serious exposure or contact with hazardous chemicals (such as breathing chlorine fumes or skin or eye tissue contact with highly corrosive materials like caustic soda or muriatic acid).
With regard to inhalation exposure, seek an area of fresh air immediately. If irritation or coughing persists, call 911. If a victim is not breathing, remove victim from the exposed area and perform C.P.R. and call 911. With regard to skin or eye contact, causing extreme burning or blistering, flush with large amounts of fresh water for at least 15 minutes. Call 911. Refer to the specific MSDS in the Chemical Management book. Notify administrative staff via the Emergency Communication Plan.
SEVERE WEATHER TORNADOES
When weather conditions warrant, monitor the facility radio for a tornado “watch” (favorable conditions) or a tornado “warning” (actual sighting in your area). In case of a warning, all patrons and staff should move to a basement or an interior small room without windows. . “Sweep” all areas to ensure all staff and patrons are not in exposed areas. Staff is not authorized to detain adults who wish to leave. Keep the radio nearby to continue monitoring conditions. If a strike looks probable shut off main gas valve. Have a flashlight in case the electrical service is interrupted. Should the facility be damaged and deemed possibly unsafe, notify the administrative staff as soon as possible.
K:\Dept\PROS\Recreation\Division Common - Recreation Division\Aquatics\Aquatics Admin\New Hire Orientation\2015 Manual\36-41. EAP Aqua Vista 2015.docx
Revised 5/2014 Page 3 of 6
SEVERE WEATHER (Continued) THUNDER AND LIGHTENING
“When Lightening Roars, GO INDOORS!” *In the event of potential lightening, the following procedures should be implemented.*
For outdoor pools, a “weather watcher” should be designated each day. This person is responsible for obtaining a weather forecast and notifying management and fellow staff about potential weather hazards that day. Specific times of potentially hazardous weather should be noted.
Management should communicate with staff and swimmers/program participants that there is a potential threat for lightening and hazardous weather. Make it clear that safety measure will be implemented if the threat becomes imminent.
If severe weather is imminent, communicate so with staff and patrons. Staff should follow a 15 second flash to bang rule. If lightening is seen, staff should count the seconds until thunder is heard. If thunder is heard within 15 seconds of seeing lightening, the pools should be cleared.
If at any time a pool is cleared due to weather, record it in the Weather Log and notify Lara Batten at 919763-5227
Always remember, HANDY!
Hand- The five fingers of each hand stand for 5 seconds per mile, flash-to-bang rule. Wait 30 minutes from the last time thunder is heard before opening. Awareness- Know the weather forecast, stay informed and follow the safety plan. If thunderstorms are forecasted, be alert for storm development and to carry out the safety plan. Notify- Tell people that the pool is closed. Do not allow them to use showers, sinks or stand outside, especially under awnings or trees. The locker room may not be safe. In fact, a wet locker room floor is an ideal conductor of electrical energy. Direct patrons to safe structures or hard topped vehicles. Convertibles are not safe from lightening. Your own safety- The pool area is too dangerous for everyone. Be in a safe building or vehicle and remain there until thunder is no longer heard. The pool filter room is not safe due to the water and plumbing. Blue skies, sunshine or lack of rain do not necessarily mean it is safe to reenter the pool area.
Pool and pool area (including grass areas) must be cleared if thunder is heard within 15 seconds of lightning being sighted. Patrons may go into the locker rooms; however, the showers must remain off. A guard or other responsible personnel should be in the locker rooms to maintain order. Use of telephones can present a safety risk during electrical storms. The pool and pool area may be re-opened if the weather conditions mentioned above have not occurred for at least thirty minutes.
K:\Dept\PROS\Recreation\Division Common - Recreation Division\Aquatics\Aquatics Admin\New Hire Orientation\2015 Manual\36-41. EAP Aqua Vista 2015.docx
Revised 5/2014 Page 4 of 6
Weather Closure Log Time Pool Cleared
Date
Time Pool Reopened
Number of Patrons
Head Guard on Duty
Manager on Duty
MOD Initials
MAJOR POOL MECHANICAL EQUIPMENT FAILURE/POOL LEAK
Try to isolate the problem, is possible. If necessary, shut down heater, main pump and all chemical feed pumps. Notify administrative staff via the Emergency Communication Plan. Monday-Friday, 7:30am-4:00pm contact the Aquatics Supervisor at 1-832-784-2546
UTILITIES INTERRUPTION
TELEPHONE It is essential that there is access to a telephone during all public operating hours. Immediately notify administrative staff via the Emergency Communication Plan. Someone may need to use a personal cell phone or go to another location to make the emergency call. A cell phone will be brought to the pool as quickly as possible. If there is no access to a personal cell phone or to a working phone in the immediate area (e.g., neighboring facility, store or residence) all in-pool programming must be temporarily halted. GAS/ELECTRICITY Use emergency flashlights if necessary to help patrons or staff. Check all areas. Make a determination whether current programming must be immediately ended or can continue. Notify administrative staff via the Emergency Communication Plan. WATER Make a determination whether current programming must be immediately ended or can continue. Notify administrative staff via the Emergency Communication Plan. BUILDING SYSTEM FAILURE
Try to isolate the problem, if possible. Make a determination whether current programming must be immediately ended or can continue. Notify administrative staff via the Emergency Communication Plan.
K:\Dept\PROS\Recreation\Division Common - Recreation Division\Aquatics\Aquatics Admin\New Hire Orientation\2015 Manual\36-41. EAP Aqua Vista 2015.docx
Revised 5/2014 Page 5 of 6
FACILITY EVACUATION
Call 911 or 9-911 if necessary. The staff person in charge must direct staff to check all areas to make sure all patrons are evacuated unless it exposes them to a dangerous situation. Patrons with physical or mental disabilities may need staff’s assistance. If evacuation necessitates using a fence gate, staff needs to have immediate access to fence padlock keys. If the evacuation requires leaving the fenced area and a gate or the keys are unavailable, picnic tables may be used to help patrons and staff, climb over the fence. Staff should assist patrons. Notify administrative staff via the Emergency Communication Plan.
ADDITIONAL CRIMINAL ACTIVITY
When to call police Theft Unruly / violent behavior Drunken behavior Drugs being used or sold on the premises Vandalism to building, cars, etc. Harassment Suspicious character. Attempted robbery Don’t resist Give up the property Be observant in order to help identify suspects.
VIOLENCE IN THE WORKPLACE Violent acts include things such as fights, assaults, child abuse, pushing, verbal threats, aggressive taunting, or brandishing weapons. It may involve conflicts between patrons and staff or between patrons.
Immediately call for staff assistance. Approaching with one or more staff members may be safer than a one-on-one confrontation with a patron. Assess the situation before intervening. Consider the size and temperament of the people involved, the level of hostility in the situation, and your size and physical capabilities, as well as those of the patrons and your staff. If weapons are involved CALL 911 IMMEDIATELY. If possible, evacuate patrons from the area or provide cover within the facility. Do not approach an individual who has a weapon. It may be appropriate to call the police even if you only suspect that something is about to happen. Stay at least six feet away from a violent person. Stand at an angle to a violent person, rather than squarely facing him or her. This allows you a better escape if the person kicks or punches. In some situations, areas of the facility may need to be cleared of people. Implement the Emergency Action Plan for clearing an area, and start crowd control procedures. To keep all patrons safe, it may be necessary to evacuate the entire facility or provide shelter within the facility.
CALLING FIRE/EMERGENCY
CALL 911 IMMEDIATELY Speak slowly and clearly Specify pool address (18700 E. Wagontrail CR) Briefly describe situation Give phone number (303-680-7794) Give name DO NOT HANG UP FIRST. Further information may be necessary. Let them hang up before you do.
GENERAL INFORMATION: (SEE CRISIS MANAGEMENT PLAN – Located at your facility) Once the immediate emergency is under control, the staff person in charge must gather information for the accident/incident report including staff and witness statements. For your protection, it is not appropriate to give out information or statements to the press, patrons, etc., only administrative staff will release statements to the press, which should be contacted through the Emergency Communication Plan.
K:\Dept\PROS\Recreation\Division Common - Recreation Division\Aquatics\Aquatics Admin\New Hire Orientation\2015 Manual\36-41. EAP Aqua Vista 2015.docx
Revised 5/2014 Page 6 of 6
DEPARTMENT OF PARKS, RECREATION AND OPEN SPACE BECK POOL EMERGENCY ACTION PLAN This plan is intended to provide a general format for responding to a variety of situations of a serious nature. Each emergency situation is unique and may require exercising flexibility and independent judgment, however, the general guidelines set out below should be easily adaptable to most circumstances.
*PLEASE DO NOT GIVE HOME OR CELL PHONE NUMBERS TO PATRONS WEEKEND ON CALL SUPERVISOR
720-273-7587 (Cellular)
Lara Batten, Aquatics Supervisor
303-739-1540 (Work) 919-763-5227 (Cell)
Julie McIntosh, Aquatics Superintendent
303-326-8702 (Work) 720-382-3134 (Cell) 303-755-6121 (home)
SERIOUS INJURY OR NEAR DROWNING ONE GUARD FORMAT Lifeguard initially responding to the emergency must alert other staff. One long blast on whistle is preferred Can use a patron
Lifeguard on break must make sure person at the front desk is apprised of the situation, then bring rescue equipment to the rescuer (if necessary), be in charge of patron control (clear pool and keep patrons away from victim) and lend assistance to the rescuer.
Staff person must call 911 (see directions below) and wait in front desk area to direct emergency crew when they arrive. Notify Beck Center Staff as soon as possible.
If lifeguard on break is unavailable, the person at the front desk must quickly assess the situation and do the following in the most appropriate order: Bring rescue equipment to the rescuer Clear the pool Call 911 Perform crowd control Go to the parking lot to direct emergency crew Notify administrative staff via the Emergency Communication Plan. It may be appropriate to recruit one or more patrons to accomplish some of the above tasks.
TWO GUARD FORMAT Lifeguard initially responding to the emergency must alert other staff. One long blast on whistle is preferred Second lifeguard may blow whistle if responding lifeguard is unable to
Second lifeguard must make sure person at the front desk is apprised of the situation, then bring rescue equipment to the rescuer (if necessary), be in charge of patron control (clear pool and keep patrons away from victim) and lend assistance to the rescuer.
Staff person must call 911 (see directions below) and wait in front desk area to direct emergency crew when they arrive. Notify Beck Center Staff as soon as possible.
Assign a responsible patron to direct the emergency crew if the other two staff members need assistance.
Notify administrative staff via the Emergency Communication Plan.
THREE OR FOUR GUARD FORMAT K:\Dept\PROS\Recreation\Division Common - Recreation Division\Aquatics\Aquatics Admin\New Hire Orientation\2015 Manual\42.-47. EAP Beck Pool 2015.docx
Revised 4/2014
Lifeguard initially responding to the emergency must alert other staff. One long blast on whistle is preferred Another lifeguard may blow whistle if responding lifeguard is unable
The lifeguard closest to the front desk who is not the initial rescuer must apprise the person at the front desk of the situation and lend assistance as required.
The third and/or other lifeguards assist rescuer and supervise crowd control.
Staff person must call 911 (see directions below) and wait in front desk area to direct emergency crew when they arrive. Notify Beck Center Staff as soon as possible.
The last two steps may be done by the lifeguard on break or staff otherwise uninvolved in the rescue.
Notify administrative staff via the Emergency Communication Plan.
BLOOD / BODY FLUIDS INCIDENTS Any contact with infected blood or body fluids carries the risk of potential infection. Always treat blood and body fluid spills as if they are infectious. Protect yourself first; then treat the victim. Wear appropriate protective equipment, depending on the circumstances. Single use gloves Eye protection Pocket mask Contain spills immediately, then clean up and disinfect the area. Use a solution of one part bleach to ten parts water (mixed that day). Double bag all contaminated items. Place bag in the Hazardous Waste Container and tightly seal the lid. After removing personal protective equipment, wash hands with soap and warm water. Report any exposure to your supervisor immediately. Contaminated Sharps are objects that can penetrate a worker’s skin, such as needles, scalpels, broken glass, capillary tubes and the exposed ends of dental wires. If blood or other potentially infectious wastes are present or may be present, personal protective equipment should be worn. Handling Sharps 1. 2. 3. 4.
Put on gloves DO NOT recap, bend or remove needles Contaminated glass should not be picked up by hand, but must be cleaned up using a broom and dust pan. Needles and contaminated glass are to be disposed in a sharps biohazard box, found at either the Head Guard or first aid station. 5. Alert management immediately if punctured by a contaminated sharp. 6. Notify supervisor when sharp or biohazard container is full. ACCIDENTAL FECAL RELEASES (AFR’s)
For any type of AFR, direct all bathers to leave the pool. If the filtration system services more than one body of water, all of the affected pools must be closed. The pool(s) must remain closed until all of the following procedures have been completed.
For any type of AFR, manually remove as much of the material as possible. Use a scoop or net, and dispose of the material using the sanitary facilities. Vacuuming is not recommended, however if performed, vacuum to waste and not through the filter. Clean and disinfect the scoop, net and vacuum hose, and place them in the pool during the following procedures.
ACCIDENTAL FECAL RELEASES (Continued)
K:\Dept\PROS\Recreation\Division Common - Recreation Division\Aquatics\Aquatics Admin\New Hire Orientation\2015 Manual\42.-47. EAP Beck Pool 2015.docx
Revised 4/2014
Formed Stools
Raise the free available chlorine level to 3.0 ppm (mg/L) and ensure the pH is between 7.2 – 7.5. Maintain the chlorine concentration for at least 19 minutes before opening the pool. Raise the free available chlorine level to 2.0 ppm (mg/L) and ensure the pH is between 7.2 – 7.5. Maintain the chlorine concentration for at least 25 minutes before opening the pool. Raise the free available chlorine level to 1.0 ppm (mg/L) and ensure the pH is between 7.2 – 7.5. Maintain the chlorine concentration for at least 45 minutes before opening the pool. Diarrheal Discharge
Raise the free available chlorine level to 40 ppm (mg/L). Maintain the pH between 7.2 – 7.5. Maintain the chlorine concentration for at least 6.5 hours before opening the pool. Raise the free available chlorine level to 20 ppm (mg/L). Maintain the pH between 7.2 – 7.5. Maintain the chlorine concentration for at least 12.75 hours before opening the pool. Raise the free available chlorine level to 10 ppm (mg/L). Maintain the pH between 7.2 – 7.5. Maintain the chlorine concentration for at least 25.5 hours before opening the pool. The filtration system should be operating the entire disinfection time. Backwash the filter after the full disinfection time. Return the chlorine level to normal levels. Use sodium thiosulfate for this purpose. Open the pool to normal bathing activities. For any type of fecal release, record the following in the AFR Log: date, time, AFR type, chlorine and pH readings at the time of the event, amount, and type of chemicals added to the pool and amount of time pool closed.
MAJOR CHEMICAL LEAK/EXPOSURE A major chemical leak, spill or emergency such as: gas tank rupture, large spill of acid or liquid chlorine or a mixing of incompatible chemicals.
Clear the pool and surrounding areas of patrons immediately. Follow procedures in the Facility Evacuation section. If an outdoor situation, clear in an upwind direction. Notify the staff person at the office to call 911 (or 9-911). Notify the staff person in charge of the facility. Keep all persons out of the area until professional fire/hazmat personnel arrive. This may mean stationing one or more staff in the parking area to warn arriving patrons, as well as notifying nearby park users and adjacent residences. Notify the chemical supplier. Notify administrative staff via the Emergency Communication Plan.
Serious exposure or contact with hazardous chemicals (such as breathing chlorine fumes or skin or eye tissue contact with highly corrosive materials like caustic soda or muriatic acid).
With regard to inhalation exposure, seek an area of fresh air immediately. If irritation or coughing persists, call 911. If a victim is not breathing, perform C.P.R. after removing the victim from the exposure area. Call 911. With regard to skin or eye contact, this causes extreme burning or blistering, flush with large amounts of fresh water for at least 15 minutes. Call 911. Refer to the specific MSDS in the Chemical Management book. Notify administrative staff via the Emergency Communication Plan.
SEVERE WEATHER TORNADOES K:\Dept\PROS\Recreation\Division Common - Recreation Division\Aquatics\Aquatics Admin\New Hire Orientation\2015 Manual\42.-47. EAP Beck Pool 2015.docx
Revised 4/2014
When weather conditions warrant, monitor the facility radio for a tornado “watch” (favorable conditions) or a tornado “warning” (actual sighting in your area). In case of a warning, all patrons and staff should move to the women’s locker room. “Sweep” all areas to ensure all staff and patrons are not in exposed areas. Staff is not authorized to detain adults who wish to leave. Keep the radio nearby to continue monitoring conditions. If a strike looks probable shut off main gas valve if possible. Have a flashlight in case the electrical service is interrupted. Should the facility be damaged and deemed possibly unsafe, notify the administrative offices as soon as possible. Do not use the telephone EXCEPT to call 911 if there is a life-threatening event.
THUNDER AND LIGHTENING Patrons may go into the locker rooms; however, the showers must remain off. A guard or other responsible personnel should be in the locker rooms to maintain order. Use of telephones can present a safety risk during electrical storms. WINTER STORMS In the event of a severe winter storm, the Director of Public Works, or his appointed designee, shall recommend that only essential personnel are needed for city operations. The City Manager’s office will then inform all Department Directors who, at their discretion, will begin releasing appropriate employees and/or set in progress their respective telephone network for work day delay or cancellation. The decision to close aquatic facilities rests with Lori Daniel, Manager of Recreation. Lori Daniel will notify Julie McIntosh who will initiate calling via the phone tree.
Byron Fanning Julie McIntosh Lara Batten Facility Managers
Julie McIntosh Lara Batten Facility Managers Staff
MAJOR POOL MECHANICAL EQUIPMENT FAILURE/POOL LEAK Try to isolate the problem, if possible. If necessary, shut down heater, main pump and all chemical feed pumps. Notify administrative staff via the Emergency Communication Plan. Monday-Friday, 7:30 a.m.-4:00 p.m. contact pool maintenance staff at 303-739-1537 (office) or 303-881-4648 (cell). UTILITIES INTERRUPTION TELEPHONES It is essential that there is access to a telephone during all public operating hours. Immediately notify administrative staff via the Emergency Communication Plan. Someone may need to use a personal cell phone or go to another location to make the emergency call. A cell phone will be brought to the pool as quickly as possible. If there is no access to a personal cell phone or to a working phone in the immediate area (e.g., neighboring facility, store or residence) all in-pool programming must be temporarily halted. GAS / ELECTRICTY Use emergency flashlights if necessary to help patrons or staff. Check all areas. Make a determination whether current programming must be immediately ended or can continue. Notify administrative staff via the Emergency Communication Plan. WATER Make a determination whether current programming must be immediately ended or can continue. Notify administrative staff via the Emergency Communication Plan. BUILDING SYSTEM FAILURE
Try to isolate the problem, if possible. Make a determination whether current programming must be immediately ended or can continue.
K:\Dept\PROS\Recreation\Division Common - Recreation Division\Aquatics\Aquatics Admin\New Hire Orientation\2015 Manual\42.-47. EAP Beck Pool 2015.docx
Revised 4/2014
Notify administrative staff via the Emergency Communication Plan.
FACILITY EVACUATION
Call 911 or 9-911 if necessary. Staff must direct patrons to the nearest facility exit that does not expose patrons or staff to any dangerous situation. The staff person in charge must direct staff to check all areas to make sure all patrons are evacuated unless it exposes them to a dangerous situation. Patrons with physical or mental disabilities may need staff’s assistance. Emergency blankets are available for distribution in case of evacuation with inclement weather. Blankets are stored in a sealed plastic container on the SE side of the deck by the head guard desk and only to be opened in case of an emergency. Patrons with physical or mental disabilities may need staff’s assistance. If evacuation necessitates using the sundeck fence gate, staff needs to have immediate access to the gate padlock key. If the gate key is unavailable, picnic tables may be used to help patrons and staff, climb over the fence. Staff should assist patrons. If the evacuation requires leaving the fenced area and a gate is unavailable, picnic tables may be used to help patrons and staff members climb over the fence. Staff should assist patrons. Notify administrative staff via the Emergency Communication Plan.
ADDITIONAL CRIMINAL ACTIVITY
When to call police Theft Unruly / violent behavior Drunken behavior Drugs being used or sold on the premises Vandalism to building, cars, etc. Harassment Suspicious character. Attempted robbery Don’t resist Give up the property Be observant in order to help identify suspects.
VIOLENCE IN THE WORKPLACE Violent acts include things such as fights, assaults, child abuse, pushing, verbal threats, aggressive taunting or brandishing weapons. It may involve conflicts between patrons and staff or between patrons.
Immediately call for staff assistance. Approaching with one or more staff members may be safer than a one-on-one confrontation with a patron. Assess the situation before intervening. Consider the size and temperament of the people involved, the level of hostility in the situation, and your size and physical capabilities, as well as those of the patrons and your staff. If weapons are involved CALL 911 IMMEDIATELY. If possible, evacuate patrons from the area or provide cover within the facility. Do not approach an individual who has a weapon. It may be appropriate to call the police even if you only suspect that something is about to happen. Stay at least six feet away from a violent person. Stand at an angle to a violent person, rather than squarely facing him or her. This allows you a better escape if the person kicks or punches. In some situations, areas of the facility may need to be cleared of people. Implement the Emergency Action Plan for clearing an area, and start crowd control procedures. To keep all patrons safe, it may be necessary to evacuate the entire facility or provide shelter within the facility. CALLING FIRE/EMERGENCY
CALL 911 IMMEDIATELY. Speak slowly and clearly Specify pool address (800 Telluride St.) Briefly describe situation
K:\Dept\PROS\Recreation\Division Common - Recreation Division\Aquatics\Aquatics Admin\New Hire Orientation\2015 Manual\42.-47. EAP Beck Pool 2015.docx
Revised 4/2014
Give phone number (303-739-6919) Give name DO NOT HANG UP FIRST. Further information may be necessary. Let them hang up before you do.
GENERAL INFORMATION (SEE CRISIS MANAGEMENT PLAN – (Located at your facility) Once the immediate emergency is under control, the staff person in charge must gather information for the accident/incident report including staff and witness statements. For your protection, it is not appropriate to give out information or statements to the press, patrons, etc., only administrative staff will release statements to the press, which should be contacted through the Emergency Communication Plan.
K:\Dept\PROS\Recreation\Division Common - Recreation Division\Aquatics\Aquatics Admin\New Hire Orientation\2015 Manual\42.-47. EAP Beck Pool 2015.docx
Revised 4/2014
DEPARTMENT OF PARKS, RECREATION AND OPEN SPACE
DEL MAR POOL EMERGENCY ACTION PLAN This plan is intended to provide a general format for responding to a variety of situations of a serious nature. Each emergency situation is unique and may require exercising flexibility and independent judgment, however, the general guidelines set out below should be easily adaptable to most circumstances.
*PLEASE DO NOT GIVE HOME OR CELL PHONE NUMBERS TO PATRONS WEEKEND ON CALL SUPERVISOR
720-273-7587 (Cellular)
Lara Batten, Aquatics Supervisor
303-739-1540 (work) 919-763-5227 (cell)
Julie McIntosh, Aquatics Superintendent
303-326-8702 (work) 720-382-3134 (cell) 303-755-6121 (home)
SERIOUS INJURY OR NEAR DROWNING ONE GUARD FORMAT: Lifeguard initially responding to the emergency must alert other staff. One long blast on whistle is preferred Can use a patron
Lifeguard on break must make sure person in the office is apprised of the situation, then bring rescue equipment to the rescuer (if necessary), be in charge of patron control (clear pool and keep patrons away from victim) and offer assistance to the rescuer.
Staff person in the office must call 911 (see directions below), unlock the double gates for emergency access and wait in parking area to direct emergency crew when they arrive. This last step may be assigned to a responsible patron if the other two staff members need assistance. Notify administrative staff via the Emergency Communication Plan.
If lifeguard on break is unavailable, the person in the office must quickly assess the situation and do the following in the most appropriate order: Bring rescue equipment to the rescuer Clear the pool Call 911 Perform crowd control Open gates for emergency access Go to the parking lot to direct emergency crew Notify Administrative Staff It may be appropriate to recruit one or more patrons to accomplish some of the above tasks.
TWO GUARD FORMAT: Lifeguard initially responding to the emergency must alert other staff members. One long blast on whistle is preferred Second lifeguard may blow whistle if responding lifeguard is unable to
Second lifeguard must make sure person in the office is apprised of the situation, then bring rescue equipment to the rescuer (if necessary), be in charge of patron control (clear pool and keep patrons away from victim) and offer assistance to the rescuer.
Staff person in the office must call 911, unlock the double gates for emergency access, and wait in parking area to direct emergency crew when they arrive. Assign a responsible patron to direct the emergency crew if the other two staff members need assistance.
Notify administrative staff via the Emergency Communication Plan.
K:\Dept\PROS\Recreation\Division Common - Recreation Division\Aquatics\Aquatics Admin\New Hire Orientation\2015 Manual\48.-53. EAP Del Mar 2015.docx
Revised 5/2014 Page 1 of 6
THREE OR FOUR GUARD FORMAT: Lifeguard initially responding to the emergency must alert other staff. One long blast on whistle is preferred Another lifeguard may blow whistle if responding lifeguard is unable to
The lifeguard closest to the office who is not the initial rescuer must apprise the person at the office of the situation; then offer assistance as required.
The third lifeguard assists rescuer and supervises crowd control.
Staff person in the office must call 911, unlock the wading pool gate or the gate at the northwest corner for emergency access, and wait in parking area to direct emergency crew when they arrive. The last two steps may be assigned to a lifeguard on break or staff member uninvolved in the rescue.
Notify administrative staff via the Emergency Communication Plan.
BLOOD / BODY FLUIDS INCIDENTS Any contact with infected blood or body fluids carries the risk of potential infection. Always treat blood and body fluid spills as if they are infectious. Protect yourself first; then treat the victim. Wear appropriate protective equipment, depending on the circumstances. Single use gloves Eye protection Pocket mask Contain spills immediately, then clean up and disinfect the area. Use a solution of one part bleach to ten parts water (mixed that day). Double bag all contaminated items. Place bag in the Hazardous Waste Container and tightly seal the lid. After removing personal protective equipment, wash hands with soap and warm water. Report any exposure to your supervisor immediately. Contaminated Sharps are objects that can penetrate a worker’s skin, such as needles, scalpels, broken glass, capillary tubes and the exposed ends of dental wires. If blood or other potentially infectious wastes are present or may be present, personal protective equipment should be worn. Handling Sharps 1. Put on gloves 2. DO NOT recap, bend or remove needles 3. Contaminated glass should not be picked up by hand, but must be cleaned up using a broom and dust pan. 4. Needles and contaminated glass are to be disposed in a sharps biohazard box, found at either the Head Guard or first aid station. 5. Alert management immediately if punctured by a contaminated sharp. 6. Notify supervisor when sharp or biohazard container is full. ACCIDENTAL FECAL RELEASES (AFR’s)
For any type of AFR, direct all bathers to leave the pool. If the filtration system services more than one body of water, all of the affected pools must be closed. The pool(s) must remain closed until all of the following procedures have been completed. For any type of AFR, manually remove as much of the material as possible. Use a scoop or net, and dispose of the material using the sanitary facilities. Vacuuming is not recommended, however if performed, vacuum to waste and not through the filter. Clean and disinfect the scoop, net and vacuum hose, and place them in the pool during the following procedures. Formed Stools Raise the free available chlorine level to 3.0 ppm (mg/L) and ensure the pH is between 7.2 – 7.5. Maintain the chlorine concentration for at least 19 minutes before opening the pool. Raise the free available chlorine level to 2.0 ppm (mg/L) and ensure the pH is between 7.2 – 7.5. Maintain the chlorine concentration for at least 25 minutes before opening the pool. Raise the free available chlorine level to 1.0 ppm (mg/L) and ensure the pH is between 7.2 – 7.5. Maintain the chlorine concentration for at least 45 minutes before opening the pool. ACCIDENTAL FECAL RELEASES (Continued)
K:\Dept\PROS\Recreation\Division Common - Recreation Division\Aquatics\Aquatics Admin\New Hire Orientation\2015 Manual\48.-53. EAP Del Mar 2015.docx
Revised 5/2014 Page 2 of 6
Diarrheal Discharge Raise the free available chlorine level to 40 ppm (mg/L). Maintain the pH between 7.2 – 7.5. Maintain the chlorine concentration for at least 6.5 hours before opening the pool. Raise the free available chlorine level to 20 ppm (mg/L). Maintain the pH between 7.2 – 7.5. Maintain the chlorine concentration for at least 12.75 hours before opening the pool. Raise the free available chlorine level to 10 ppm (mg/L). Maintain the pH between 7.2 – 7.5. Maintain the chlorine concentration for at least 25.5 hours before opening the pool. The filtration system should be operating the entire disinfection time. Backwash the filter after the full disinfection time. Return the chlorine level to normal levels. Use sodium thiosulfate for this purpose. Open the pool to normal bathing activities. For any type of fecal release, record the following in the AFR Log: date, time, AFR type, chlorine and pH readings at the time of the event, amount, and type of chemicals added to the pool and amount of time pool closed.
MAJOR CHEMICAL LEAK/EXPOSURE Major chemical leak, spill, or emergency: (such as gas tank rupture, large spill of acid or liquid chlorine or a mixing of incompatible chemicals).
Clear the pool and surrounding areas of patrons immediately. Follow procedures in the Facility Evacuation section. In an outdoor situation, clear in an upwind direction. Notify the staff person at the office to call 911 (or 9-911). Notify the staff person in charge of the facility. Keep all persons out of the area until professional fire/hazmat personnel arrive. This may mean stationing one or more staff in the parking area to warn arriving patrons, as well as notifying nearby park users and adjacent residences. Notify the chemical supplier. Notify administrative staff via the Emergency Communication Plan.
Serious exposure or contact with hazardous chemicals (such as breathing chlorine fumes or skin or eye tissue contact with highly corrosive materials like caustic soda or muriatic acid).
With regard to inhalation exposure, seek an area of fresh air immediately. If irritation or coughing persists, call 911. If a victim is not breathing, remove victim from the exposed area and perform C.P.R. and call 911. With regard to skin or eye contact, causing extreme burning or blistering, flush with large amounts of fresh water for at least 15 minutes. Call 911. Refer to the specific MSDS in the Chemical Management book. Notify administrative staff via the Emergency Communication Plan.
SEVERE WEATHER TORNADOES
When weather conditions warrant, monitor the facility radio for a tornado “watch” (favorable conditions) or a tornado “warning” (actual sighting in your area). In case of a warning, all patrons and staff should move to a basement or an interior small room without windows. . “Sweep” all areas to ensure all staff and patrons are not in exposed areas. Staff is not authorized to detain adults who wish to leave. Keep the radio nearby to continue monitoring conditions. If a strike looks probable shut off main gas valve. Have a flashlight in case the electrical service is interrupted. Should the facility be damaged and deemed possibly unsafe, notify the administrative staff as soon as possible.
“When Lightening Roars, GO INDOORS!”
K:\Dept\PROS\Recreation\Division Common - Recreation Division\Aquatics\Aquatics Admin\New Hire Orientation\2015 Manual\48.-53. EAP Del Mar 2015.docx
Revised 5/2014 Page 3 of 6
*In the event of potential lightening, the following procedures should be implemented.*
For outdoor pools, a “weather watcher” should be designated each day. This person is responsible for obtaining a weather forecast and notifying management and fellow staff about potential weather hazards that day. Specific times of potentially hazardous weather should be noted.
Management should communicate with staff and swimmers/program participants that there is a potential threat for lightening and hazardous weather. Make it clear that safety measure will be implemented if the threat becomes imminent.
If severe weather is imminent, communicate so with staff and patrons. Staff should follow a 15 second flash to bang rule. If lightening is seen, staff should count the seconds until thunder is heard. If thunder is heard within 15 seconds of seeing lightening, the pools should be cleared.
If at any time a pool is cleared due to weather, record it in the Weather Log and notify Lara Batten at 919763-5227
Always remember, HANDY!
Hand- The five fingers of each hand stand for 5 seconds per mile, flash-to-bang rule. Wait 30 minutes from the last time thunder is heard before opening. Awareness- Know the weather forecast, stay informed and follow the safety plan. If thunderstorms are forecasted, be alert for storm development and to carry out the safety plan. Notify- Tell people that the pool is closed. Do not allow them to use showers, sinks or stand outside, especially under awnings or trees. The locker room may not be safe. In fact, a wet locker room floor is an ideal conductor of electrical energy. Direct patrons to safe structures or hard topped vehicles. Convertibles are not safe from lightening. Your own safety- The pool area is too dangerous for everyone. Be in a safe building or vehicle and remain there until thunder is no longer heard. The pool filter room is not safe due to the water and plumbing. Blue skies, sunshine or lack of rain do not necessarily mean it is safe to reenter the pool area.
Pool and pool area (including grass areas) must be cleared if thunder is heard within 15 seconds of lightning being sighted. Patrons may go into the locker rooms; however, the showers must remain off. A guard or other responsible personnel should be in the locker rooms to maintain order. Use of telephones can present a safety risk during electrical storms. The pool and pool area may be re-opened if the weather conditions mentioned above have not occurred for at least thirty minutes.
Weather Closure Log K:\Dept\PROS\Recreation\Division Common - Recreation Division\Aquatics\Aquatics Admin\New Hire Orientation\2015 Manual\48.-53. EAP Del Mar 2015.docx
Revised 5/2014 Page 4 of 6
Time Pool Cleared
Date
Time Pool Reopened
Number of Patrons
Head Guard on Duty
Manager on Duty
MOD Initials
MAJOR POOL MECHANICAL EQUIPMENT FAILURE/POOL LEAK
Try to isolate the problem, is possible. If necessary, shut down heater, main pump and all chemical feed pumps. Notify administrative staff via the Emergency Communication Plan. Monday-Friday, 7:30am-4:00pm contact pool maintenance staff at (303) 739-1537, office or (303) 881-4648, cell.
UTILITIES INTERRUPTION
TELEPHONE
It is essential that there is access to a telephone during all public operating hours. Immediately notify administrative staff via the Emergency Communication Plan. Someone may need to use a personal cell phone or go to another location to make the emergency call. A cell phone will be brought to the pool as quickly as possible. If there is no access to a personal cell phone or to a working phone in the immediate area (e.g., neighboring facility, store or residence) all in-pool programming must be temporarily halted.
GAS/ELECTRICITY
Use emergency flashlights if necessary to help patrons or staff. Check all areas. Make a determination whether current programming must be immediately ended or can continue. Notify administrative staff via the Emergency Communication Plan.
WATER
Make a determination whether current programming must be immediately ended or can continue. Notify administrative staff via the Emergency Communication Plan.
BUILDING SYSTEM FAILURE
Try to isolate the problem, if possible. Make a determination whether current programming must be immediately ended or can continue. Notify administrative staff via the Emergency Communication Plan.
FACILITY EVACUATION Call 911 or 9-911 if necessary.
K:\Dept\PROS\Recreation\Division Common - Recreation Division\Aquatics\Aquatics Admin\New Hire Orientation\2015 Manual\48.-53. EAP Del Mar 2015.docx
Revised 5/2014 Page 5 of 6
The staff person in charge must direct staff to check all areas to make sure all patrons are evacuated unless it exposes them to a dangerous situation. Patrons with physical or mental disabilities may need staff’s assistance. If evacuation necessitates using a fence gate, staff needs to have immediate access to fence padlock keys. If the evacuation requires leaving the fenced area and a gate or the keys are unavailable, picnic tables may be used to help patrons and staff, climb over the fence. Staff should assist patrons. Notify administrative staff via the Emergency Communication Plan.
ADDITIONAL CRIMINAL ACTIVITY When to call police Theft Unruly / violent behavior Drunken behavior Drugs being used or sold on the premises Vandalism to building, cars, etc. Harassment Suspicious character. Attempted robbery Don’t resist Give up the property Be observant in order to help identify suspects. VIOLENCE IN THE WORKPLACE Violent acts include things such as fights, assaults, child abuse, pushing, verbal threats, aggressive taunting, or brandishing weapons. It may involve conflicts between patrons and staff or between patrons.
Immediately call for staff assistance. Approaching with one or more staff members may be safer than a one-on-one confrontation with a patron. Assess the situation before intervening. Consider the size and temperament of the people involved, the level of hostility in the situation, and your size and physical capabilities, as well as those of the patrons and your staff. If weapons are involved CALL 911 IMMEDIATELY. If possible, evacuate patrons from the area or provide cover within the facility. Do not approach an individual who has a weapon. It may be appropriate to call the police even if you only suspect that something is about to happen. Stay at least six feet away from a violent person. Stand at an angle to a violent person, rather than squarely facing him or her. This allows you a better escape if the person kicks or punches. In some situations, areas of the facility may need to be cleared of people. Implement the Emergency Action Plan for clearing an area, and start crowd control procedures. To keep all patrons safe, it may be necessary to evacuate the entire facility or provide shelter within the facility.
CALLING FIRE/EMERGENCY
CALL 911 IMMEDIATELY Speak slowly and clearly Specify pool address (12000 E. 6TH AVE) Briefly describe situation Give phone number (303-739-1520) Give name DO NOT HANG UP FIRST. Further information may be necessary. Let them hang up before you do.
GENERAL INFORMATION (SEE CRISIS MANAGEMENT PLAN – Located at your facility) Once the immediate emergency is under control, the staff person in charge must gather information for the accident/incident report including staff and witness statements. For your protection, it is not appropriate to give out information or statements to the press, patrons, etc., only administrative staff will release statements to the press, which should be contacted through the Emergency Communication Plan.
K:\Dept\PROS\Recreation\Division Common - Recreation Division\Aquatics\Aquatics Admin\New Hire Orientation\2015 Manual\48.-53. EAP Del Mar 2015.docx
Revised 5/2014 Page 6 of 6
DEPARTMENT OF PARKS, RECREATION AND OPEN SPACE
MEADOW HILLS POOL EMERGENCY ACTION PLAN This plan is intended to provide a general format for responding to a variety of situations of a serious nature. Each emergency situation is unique and may require exercising flexibility and independent judgment, however, the general guidelines set out below should be easily adaptable to most circumstances.
*PLEASE DO NOT GIVE HOME OR CELL PHONE NUMBERS TO PATRONS WEEKEND ON CALL SUPERVISOR
720-273-7587 (Cellular)
Lara Batten, Aquatics Supervisor
303-739-1540 (work) 919-763-5227 (cell)
Julie McIntosh, Aquatics Superintendent
303-326-8702 (work) 720-382-3134 (cell) 303-755-6121 (home)
SERIOUS INJURY OR NEAR DROWNING ONE GUARD FORMAT: Lifeguard initially responding to the emergency must alert other staff. One long blast on whistle is preferred Can use a patron
Lifeguard on break must make sure person in the office is apprised of the situation, then bring rescue equipment to the rescuer (if necessary), be in charge of patron control (clear pool and keep patrons away from victim) and offer assistance to the rescuer.
Staff person in the office must call 911 (see directions below), unlock the double gates for emergency access and wait in parking area to direct emergency crew when they arrive. This last step may be assigned to a responsible patron if the other two staff members need assistance. Notify administrative staff via the Emergency Communication Plan.
If lifeguard on break is unavailable, the person in the office must quickly assess the situation and do the following in the most appropriate order: Bring rescue equipment to the rescuer Clear the pool Call 911 Perform crowd control Open gates for emergency access Go to the parking lot to direct emergency crew Notify Administrative Staff It may be appropriate to recruit one or more patrons to accomplish some of the above tasks.
TWO GUARD FORMAT: Lifeguard initially responding to the emergency must alert other staff members. One long blast on whistle is preferred Second lifeguard may blow whistle if responding lifeguard is unable to
Second lifeguard must make sure person in the office is apprised of the situation, then bring rescue equipment to the rescuer (if necessary), be in charge of patron control (clear pool and keep patrons away from victim) and offer assistance to the rescuer.
Staff person in the office must call 911, unlock the double gates for emergency access, and wait in parking area to direct emergency crew when they arrive. Assign a responsible patron to direct the emergency crew if the other two staff members need assistance.
Notify administrative staff via the Emergency Communication Plan.
K:\Dept\PROS\Recreation\Division Common - Recreation Division\Aquatics\Aquatics Admin\New Hire Orientation\2015 Manual\54.-59. EAP Meadow Hills 2015.docx
Revised 5/2014 Page 1 of 6
THREE OR FOUR GUARD FORMAT: Lifeguard initially responding to the emergency must alert other staff. One long blast on whistle is preferred Another lifeguard may blow whistle if responding lifeguard is unable to
The lifeguard closest to the office who is not the initial rescuer must apprise the person at the office of the situation; then offer assistance as required.
The third lifeguard assists rescuer and supervises crowd control.
Staff person in the office must call 911, unlock the wading pool gate or the gate at the northwest corner for emergency access, and wait in parking area to direct emergency crew when they arrive. The last two steps may be assigned to a lifeguard on break or staff member uninvolved in the rescue.
Notify administrative staff via the Emergency Communication Plan.
BLOOD / BODY FLUIDS INCIDENTS Any contact with infected blood or body fluids carries the risk of potential infection. Always treat blood and body fluid spills as if they are infectious. Protect yourself first; then treat the victim. Wear appropriate protective equipment, depending on the circumstances. Single use gloves Eye protection Pocket mask Contain spills immediately, then clean up and disinfect the area. Use a solution of one part bleach to ten parts water (mixed that day). Double bag all contaminated items. Place bag in the Hazardous Waste Container and tightly seal the lid. After removing personal protective equipment, wash hands with soap and warm water. Report any exposure to your supervisor immediately. Contaminated Sharps are objects that can penetrate a worker’s skin, such as needles, scalpels, broken glass, capillary tubes and the exposed ends of dental wires. If blood or other potentially infectious wastes are present or may be present, personal protective equipment should be worn. Handling Sharps 1. Put on gloves 2. DO NOT recap, bend or remove needles 3. Contaminated glass should not be picked up by hand, but must be cleaned up using a broom and dust pan. 4. Needles and contaminated glass are to be disposed in a sharps biohazard box, found at either the Head Guard or first aid station. 5. Alert management immediately if punctured by a contaminated sharp. 6. Notify supervisor when sharp or biohazard container is full. ACCIDENTAL FECAL RELEASES (AFR’s)
For any type of AFR, direct all bathers to leave the pool. If the filtration system services more than one body of water, all of the affected pools must be closed. The pool(s) must remain closed until all of the following procedures have been completed. For any type of AFR, manually remove as much of the material as possible. Use a scoop or net, and dispose of the material using the sanitary facilities. Vacuuming is not recommended, however if performed, vacuum to waste and not through the filter. Clean and disinfect the scoop, net and vacuum hose, and place them in the pool during the following procedures. Formed Stools Raise the free available chlorine level to 3.0 ppm (mg/L) and ensure the pH is between 7.2 – 7.5. Maintain the chlorine concentration for at least 19 minutes before opening the pool. Raise the free available chlorine level to 2.0 ppm (mg/L) and ensure the pH is between 7.2 – 7.5. Maintain the chlorine concentration for at least 25 minutes before opening the pool. Raise the free available chlorine level to 1.0 ppm (mg/L) and ensure the pH is between 7.2 – 7.5. Maintain the chlorine concentration for at least 45 minutes before opening the pool. ACCIDENTAL FECAL RELEASES (Continued)
K:\Dept\PROS\Recreation\Division Common - Recreation Division\Aquatics\Aquatics Admin\New Hire Orientation\2015 Manual\54.-59. EAP Meadow Hills 2015.docx
Revised 5/2014 Page 2 of 6
Diarrheal Discharge Raise the free available chlorine level to 40 ppm (mg/L). Maintain the pH between 7.2 – 7.5. Maintain the chlorine concentration for at least 6.5 hours before opening the pool. Raise the free available chlorine level to 20 ppm (mg/L). Maintain the pH between 7.2 – 7.5. Maintain the chlorine concentration for at least 12.75 hours before opening the pool. Raise the free available chlorine level to 10 ppm (mg/L). Maintain the pH between 7.2 – 7.5. Maintain the chlorine concentration for at least 25.5 hours before opening the pool. The filtration system should be operating the entire disinfection time. Backwash the filter after the full disinfection time. Return the chlorine level to normal levels. Use sodium thiosulfate for this purpose. Open the pool to normal bathing activities. For any type of fecal release, record the following in the AFR Log: date, time, AFR type, chlorine and pH readings at the time of the event, amount, and type of chemicals added to the pool and amount of time pool closed.
MAJOR CHEMICAL LEAK/EXPOSURE Major chemical leak, spill, or emergency: (such as gas tank rupture, large spill of acid or liquid chlorine or a mixing of incompatible chemicals).
Clear the pool and surrounding areas of patrons immediately. Follow procedures in the Facility Evacuation section. In an outdoor situation, clear in an upwind direction. Notify the staff person at the office to call 911 (or 9-911). Notify the staff person in charge of the facility. Keep all persons out of the area until professional fire/hazmat personnel arrive. This may mean stationing one or more staff in the parking area to warn arriving patrons, as well as notifying nearby park users and adjacent residences. Notify the chemical supplier. Notify administrative staff via the Emergency Communication Plan.
Serious exposure or contact with hazardous chemicals (such as breathing chlorine fumes or skin or eye tissue contact with highly corrosive materials like caustic soda or muriatic acid).
With regard to inhalation exposure, seek an area of fresh air immediately. If irritation or coughing persists, call 911. If a victim is not breathing, remove victim from the exposed area and perform C.P.R. and call 911. With regard to skin or eye contact, causing extreme burning or blistering, flush with large amounts of fresh water for at least 15 minutes. Call 911. Refer to the specific MSDS in the Chemical Management book. Notify administrative staff via the Emergency Communication Plan.
SEVERE WEATHER TORNADOES
When weather conditions warrant, monitor the facility radio for a tornado “watch” (favorable conditions) or a tornado “warning” (actual sighting in your area). In case of a warning, all patrons and staff should move to a basement or an interior small room without windows. . “Sweep” all areas to ensure all staff and patrons are not in exposed areas. Staff is not authorized to detain adults who wish to leave. Keep the radio nearby to continue monitoring conditions. If a strike looks probable shut off main gas valve. Have a flashlight in case the electrical service is interrupted. Should the facility be damaged and deemed possibly unsafe, notify the administrative staff as soon as possible.
K:\Dept\PROS\Recreation\Division Common - Recreation Division\Aquatics\Aquatics Admin\New Hire Orientation\2015 Manual\54.-59. EAP Meadow Hills 2015.docx
Revised 5/2014 Page 3 of 6
SEVERE WEATHER (Continued) THUNDER AND LIGHTENING
“When Lightening Roars, GO INDOORS!” *In the event of potential lightening, the following procedures should be implemented.*
For outdoor pools, a “weather watcher” should be designated each day. This person is responsible for obtaining a weather forecast and notifying management and fellow staff about potential weather hazards that day. Specific times of potentially hazardous weather should be noted.
Management should communicate with staff and swimmers/program participants that there is a potential threat for lightening and hazardous weather. Make it clear that safety measure will be implemented if the threat becomes imminent.
If severe weather is imminent, communicate so with staff and patrons. Staff should follow a 15 second flash to bang rule. If lightening is seen, staff should count the seconds until thunder is heard. If thunder is heard within 15 seconds of seeing lightening, the pools should be cleared.
If at any time a pool is cleared due to weather, record it in the Weather Log and notify Lara Batten at 919763-5227
Always remember, HANDY!
Hand- The five fingers of each hand stand for 5 seconds per mile, flash-to-bang rule. Wait 30 minutes from the last time thunder is heard before opening. Awareness- Know the weather forecast, stay informed and follow the safety plan. If thunderstorms are forecasted, be alert for storm development and to carry out the safety plan. Notify- Tell people that the pool is closed. Do not allow them to use showers, sinks or stand outside, especially under awnings or trees. The locker room may not be safe. In fact, a wet locker room floor is an ideal conductor of electrical energy. Direct patrons to safe structures or hard topped vehicles. Convertibles are not safe from lightening. Your own safety- The pool area is too dangerous for everyone. Be in a safe building or vehicle and remain there until thunder is no longer heard. The pool filter room is not safe due to the water and plumbing. Blue skies, sunshine or lack of rain do not necessarily mean it is safe to reenter the pool area.
Pool and pool area (including grass areas) must be cleared if thunder is heard within 15 seconds of lightning being sighted. Patrons may go into the locker rooms; however, the showers must remain off. A guard or other responsible personnel should be in the locker rooms to maintain order. Use of telephones can present a safety risk during electrical storms. The pool and pool area may be re-opened if the weather conditions mentioned above have not occurred for at least thirty minutes.
K:\Dept\PROS\Recreation\Division Common - Recreation Division\Aquatics\Aquatics Admin\New Hire Orientation\2015 Manual\54.-59. EAP Meadow Hills 2015.docx
Revised 5/2014 Page 4 of 6
Weather Closure Log Time Pool Cleared
Date
Time Pool Reopened
Number of Patrons
Head Guard on Duty
Manager on Duty
MOD Initials
MAJOR POOL MECHANICAL EQUIPMENT FAILURE/POOL LEAK
Try to isolate the problem, is possible. If necessary, shut down heater, main pump and all chemical feed pumps. Notify administrative staff via the Emergency Communication Plan. Monday-Friday, 7:30am-4:00pm contact pool maintenance staff at (303) 739-1537, office or (303) 881-4648, cell.
UTILITIES INTERRUPTION
TELEPHONE
It is essential that there is access to a telephone during all public operating hours. Immediately notify administrative staff via the Emergency Communication Plan. Someone may need to use a personal cell phone or go to another location to make the emergency call. A cell phone will be brought to the pool as quickly as possible. If there is no access to a personal cell phone or to a working phone in the immediate area (e.g., neighboring facility, store or residence) all in-pool programming must be temporarily halted.
GAS/ELECTRICITY
Use emergency flashlights if necessary to help patrons or staff. Check all areas. Make a determination whether current programming must be immediately ended or can continue. Notify administrative staff via the Emergency Communication Plan.
WATER
Make a determination whether current programming must be immediately ended or can continue. Notify administrative staff via the Emergency Communication Plan.
BUILDING SYSTEM FAILURE
Try to isolate the problem, if possible. Make a determination whether current programming must be immediately ended or can continue. Notify administrative staff via the Emergency Communication Plan.
K:\Dept\PROS\Recreation\Division Common - Recreation Division\Aquatics\Aquatics Admin\New Hire Orientation\2015 Manual\54.-59. EAP Meadow Hills 2015.docx
Revised 5/2014 Page 5 of 6
FACILITY EVACUATION Call 911 or 9-911 if necessary. The staff person in charge must direct staff to check all areas to make sure all patrons are evacuated unless it exposes them to a dangerous situation. Patrons with physical or mental disabilities may need staff’s assistance. If evacuation necessitates using a fence gate, staff needs to have immediate access to fence padlock keys. If the evacuation requires leaving the fenced area and a gate or the keys are unavailable, picnic tables may be used to help patrons and staff, climb over the fence. Staff should assist patrons. Notify administrative staff via the Emergency Communication Plan. ADDITIONAL CRIMINAL ACTIVITY When to call police Theft Unruly / violent behavior Drunken behavior Drugs being used or sold on the premises Vandalism to building, cars, etc. Harassment Suspicious character. Attempted robbery Don’t resist Give up the property Be observant in order to help identify suspects. VIOLENCE IN THE WORKPLACE Violent acts include things such as fights, assaults, child abuse, pushing, verbal threats, aggressive taunting, or brandishing weapons. It may involve conflicts between patrons and staff or between patrons.
Immediately call for staff assistance. Approaching with one or more staff members may be safer than a one-on-one confrontation with a patron. Assess the situation before intervening. Consider the size and temperament of the people involved, the level of hostility in the situation, and your size and physical capabilities, as well as those of the patrons and your staff. If weapons are involved CALL 911 IMMEDIATELY. If possible, evacuate patrons from the area or provide cover within the facility. Do not approach an individual who has a weapon. It may be appropriate to call the police even if you only suspect that something is about to happen. Stay at least six feet away from a violent person. Stand at an angle to a violent person, rather than squarely facing him or her. This allows you a better escape if the person kicks or punches. In some situations, areas of the facility may need to be cleared of people. Implement the Emergency Action Plan for clearing an area, and start crowd control procedures. To keep all patrons safe, it may be necessary to evacuate the entire facility or provide shelter within the facility.
CALLING FIRE/EMERGENCY
CALL 911 IMMEDIATELY Speak slowly and clearly Specify pool address (3609 S. Dawson ST.) Briefly describe situation Give phone number (303-693-0018) Give name DO NOT HANG UP FIRST. Further information may be necessary. Let them hang up before you do.
GENERAL INFORMATION (SEE CRISIS MANAGEMENT PLAN – Located at your facility) Once the immediate emergency is under control, the staff person in charge must gather information for the accident/incident report including staff and witness statements. For your protection, it is not appropriate to give out information or statements to the press, patrons, etc., only administrative staff will release statements to the press, which should be contacted through the Emergency Communication Plan.
K:\Dept\PROS\Recreation\Division Common - Recreation Division\Aquatics\Aquatics Admin\New Hire Orientation\2015 Manual\54.-59. EAP Meadow Hills 2015.docx
Revised 5/2014 Page 6 of 6
DEPARTMENT OF PARKS, RECREATION AND OPEN SPACE
MOORHEAD POOL EMERGENCY ACTION PLAN This plan is intended to provide a general format for responding to a variety of situations of a serious nature. Each emergency situation is unique and may require exercising flexibility and independent judgment, however, the general guidelines set out below should be easily adaptable to most circumstances.
*PLEASE DO NOT GIVE HOME OR CELL PHONE NUMBERS TO PATRONS WEEKEND ON CALL SUPERVISOR
720-273-7587 (Cellular)
Lara Batten, Aquatics Supervisor
303-739-1540 (work) 919-763-5227 (cell)
Julie McIntosh, Aquatics Superintendent
303-326-8702 (work) 720-382-3134 (cell) 303-755-6121 (home)
SERIOUS INJURY OR NEAR DROWNING ONE GUARD FORMAT: Lifeguard initially responding to the emergency must alert other staff. One long blast on whistle is preferred Can use a patron
Lifeguard on break must make sure person in the office is apprised of the situation, then bring rescue equipment to the rescuer (if necessary), be in charge of patron control (clear pool and keep patrons away from victim) and offer assistance to the rescuer.
Staff person in the office must call 911 (see directions below), unlock the double gates for emergency access and wait in parking area to direct emergency crew when they arrive. This last step may be assigned to a responsible patron if the other two staff members need assistance. Notify administrative staff via the Emergency Communication Plan.
If lifeguard on break is unavailable, the person in the office must quickly assess the situation and do the following in the most appropriate order: Bring rescue equipment to the rescuer Clear the pool Call 911 Perform crowd control Open gates for emergency access Go to the parking lot to direct emergency crew Notify Administrative Staff It may be appropriate to recruit one or more patrons to accomplish some of the above tasks.
TWO GUARD FORMAT: Lifeguard initially responding to the emergency must alert other staff members. One long blast on whistle is preferred Second lifeguard may blow whistle if responding lifeguard is unable to
Second lifeguard must make sure person in the office is apprised of the situation, then bring rescue equipment to the rescuer (if necessary), be in charge of patron control (clear pool and keep patrons away from victim) and offer assistance to the rescuer.
Staff person in the office must call 911, unlock the double gates for emergency access, and wait in parking area to direct emergency crew when they arrive. Assign a responsible patron to direct the emergency crew if the other two staff members need assistance.
Notify administrative staff via the Emergency Communication Plan.
K:\Dept\PROS\Recreation\Division Common - Recreation Division\Aquatics\Aquatics Admin\New Hire Orientation\2015 Manual\60.-65. EAP Moorhead 2015.docx
Revised 12/2013 Page 1 of 6
THREE GUARD FORMAT: Lifeguard initially responding to the emergency must alert other staff. One long blast on whistle is preferred Another lifeguard may blow whistle if responding lifeguard is unable to
The lifeguard closest to the office who is not the initial rescuer must apprise the person at the office of the situation; then offer assistance as required.
The third lifeguard assists rescuer and supervises crowd control.
Staff person in the office must call 911, unlock the wading pool gate or the gate at the northwest corner for emergency access, and wait in parking area to direct emergency crew when they arrive. The last two steps may be assigned to a lifeguard on break or staff member uninvolved in the rescue.
Notify administrative staff via the Emergency Communication Plan.
BLOOD / BODY FLUIDS INCIDENTS Any contact with infected blood or body fluids carries the risk of potential infection. Always treat blood and body fluid spills as if they are infectious. Protect yourself first; then treat the victim. Wear appropriate protective equipment, depending on the circumstances. Single use gloves Eye protection Pocket mask Contain spills immediately, then clean up and disinfect the area. Use a solution of one part bleach to ten parts water (mixed that day). Double bag all contaminated items. Place bag in the Hazardous Waste Container and tightly seal the lid. After removing personal protective equipment, wash hands with soap and warm water. Report any exposure to your supervisor immediately. Contaminated Sharps are objects that can penetrate a worker’s skin, such as needles, scalpels, broken glass, capillary tubes and the exposed ends of dental wires. If blood or other potentially infectious wastes are present or may be present, personal protective equipment should be worn. Handling Sharps 1. Put on gloves 2. DO NOT recap, bend or remove needles 3. Contaminated glass should not be picked up by hand, but must be cleaned up using a broom and dust pan. 4. Needles and contaminated glass are to be disposed in a sharps biohazard box, found at either the Head Guard or first aid station. 5. Alert management immediately if punctured by a contaminated sharp. 6. Notify supervisor when sharp or biohazard container is full. ACCIDENTAL FECAL RELEASES (AFR’s)
For any type of AFR, direct all bathers to leave the pool. If the filtration system services more than one body of water, all of the affected pools must be closed. The pool(s) must remain closed until all of the following procedures have been completed. For any type of AFR, manually remove as much of the material as possible. Use a scoop or net, and dispose of the material using the sanitary facilities. Vacuuming is not recommended, however if performed, vacuum to waste and not through the filter. Clean and disinfect the scoop, net and vacuum hose, and place them in the pool during the following procedures. Formed Stools Raise the free available chlorine level to 3.0 ppm (mg/L) and ensure the pH is between 7.2 – 7.5. Maintain the chlorine concentration for at least 19 minutes before opening the pool. Raise the free available chlorine level to 2.0 ppm (mg/L) and ensure the pH is between 7.2 – 7.5. Maintain the chlorine concentration for at least 25 minutes before opening the pool. Raise the free available chlorine level to 1.0 ppm (mg/L) and ensure the pH is between 7.2 – 7.5. Maintain the chlorine concentration for at least 45 minutes before opening the pool. ACCIDENTAL FECAL RELEASES (Continued)
K:\Dept\PROS\Recreation\Division Common - Recreation Division\Aquatics\Aquatics Admin\New Hire Orientation\2015 Manual\60.-65. EAP Moorhead 2015.docx
Revised 12/2013 Page 2 of 6
Diarrheal Discharge Raise the free available chlorine level to 40 ppm (mg/L). Maintain the pH between 7.2 – 7.5. Maintain the chlorine concentration for at least 6.5 hours before opening the pool. Raise the free available chlorine level to 20 ppm (mg/L). Maintain the pH between 7.2 – 7.5. Maintain the chlorine concentration for at least 12.75 hours before opening the pool. Raise the free available chlorine level to 10 ppm (mg/L). Maintain the pH between 7.2 – 7.5. Maintain the chlorine concentration for at least 25.5 hours before opening the pool. The filtration system should be operating the entire disinfection time. Backwash the filter after the full disinfection time. Return the chlorine level to normal levels. Use sodium thiosulfate for this purpose. Open the pool to normal bathing activities. For any type of fecal release, record the following in the AFR Log: date, time, AFR type, chlorine and pH readings at the time of the event, amount, and type of chemicals added to the pool and amount of time pool closed.
MAJOR CHEMICAL LEAK/EXPOSURE Major chemical leak, spill, or emergency: (such as gas tank rupture, large spill of acid or liquid chlorine or a mixing of incompatible chemicals).
Clear the pool and surrounding areas of patrons immediately. Follow procedures in the Facility Evacuation section. In an outdoor situation, clear in an upwind direction. Notify the staff person at the office to call 911 (or 9-911). Notify the staff person in charge of the facility. Keep all persons out of the area until professional fire/hazmat personnel arrive. This may mean stationing one or more staff in the parking area to warn arriving patrons, as well as notifying nearby park users and adjacent residences. Notify the chemical supplier. Notify administrative staff via the Emergency Communication Plan.
Serious exposure or contact with hazardous chemicals (such as breathing chlorine fumes or skin or eye tissue contact with highly corrosive materials like caustic soda or muriatic acid).
With regard to inhalation exposure, seek an area of fresh air immediately. If irritation or coughing persists, call 911. If a victim is not breathing, remove victim from the exposed area and perform C.P.R. and call 911. With regard to skin or eye contact, causing extreme burning or blistering, flush with large amounts of fresh water for at least 15 minutes. Call 911. Refer to the specific MSDS in the Chemical Management book. Notify administrative staff via the Emergency Communication Plan.
SEVERE WEATHER TORNADOES
When weather conditions warrant, monitor the facility radio for a tornado “watch” (favorable conditions) or a tornado “warning” (actual sighting in your area). In case of a warning, all patrons and staff should move to a basement or an interior small room without windows. . “Sweep” all areas to ensure all staff and patrons are not in exposed areas. Staff is not authorized to detain adults who wish to leave. Keep the radio nearby to continue monitoring conditions. If a strike looks probable shut off main gas valve. Have a flashlight in case the electrical service is interrupted. Should the facility be damaged and deemed possibly unsafe, notify the administrative staff as soon as possible.
THUNDER AND LIGHTENING
K:\Dept\PROS\Recreation\Division Common - Recreation Division\Aquatics\Aquatics Admin\New Hire Orientation\2015 Manual\60.-65. EAP Moorhead 2015.docx
Revised 12/2013 Page 3 of 6
“When Lightening Roars, GO INDOORS!” *In the event of potential lightening, the following procedures should be implemented.*
For outdoor pools, a “weather watcher” should be designated each day. This person is responsible for obtaining a weather forecast and notifying management and fellow staff about potential weather hazards that day. Specific times of potentially hazardous weather should be noted.
Management should communicate with staff and swimmers/program participants that there is a potential threat for lightening and hazardous weather. Make it clear that safety measure will be implemented if the threat becomes imminent.
If severe weather is imminent, communicate so with staff and patrons. Staff should follow a 15 second flash to bang rule. If lightening is seen, staff should count the seconds until thunder is heard. If thunder is heard within 15 seconds of seeing lightening, the pools should be cleared.
If at any time a pool is cleared due to weather, record it in the Weather Log and notify Lara Batten at 919763-5227
Always remember, HANDY!
Hand- The five fingers of each hand stand for 5 seconds per mile, flash-to-bang rule. Wait 30 minutes from the last time thunder is heard before opening. Awareness- Know the weather forecast, stay informed and follow the safety plan. If thunderstorms are forecasted, be alert for storm development and to carry out the safety plan. Notify- Tell people that the pool is closed. Do not allow them to use showers, sinks or stand outside, especially under awnings or trees. The locker room may not be safe. In fact, a wet locker room floor is an ideal conductor of electrical energy. Direct patrons to safe structures or hard topped vehicles. Convertibles are not safe from lightening. Your own safety- The pool area is too dangerous for everyone. Be in a safe building or vehicle and remain there until thunder is no longer heard. The pool filter room is not safe due to the water and plumbing. Blue skies, sunshine or lack of rain do not necessarily mean it is safe to reenter the pool area.
Pool and pool area (including grass areas) must be cleared if thunder is heard within 15 seconds of lightning being sighted. Patrons may go into the locker rooms; however, the showers must remain off. A guard or other responsible personnel should be in the locker rooms to maintain order. Use of telephones can present a safety risk during electrical storms. The pool and pool area may be re-opened if the weather conditions mentioned above have not occurred for at least thirty minutes.
K:\Dept\PROS\Recreation\Division Common - Recreation Division\Aquatics\Aquatics Admin\New Hire Orientation\2015 Manual\60.-65. EAP Moorhead 2015.docx
Revised 12/2013 Page 4 of 6
Weather Closure Log Time Pool Cleared
Date
Time Pool Reopened
Number of Patrons
Head Guard on Duty
Manager on Duty
MOD Initials
MAJOR POOL MECHANICAL EQUIPMENT FAILURE/POOL LEAK
Try to isolate the problem, is possible. If necessary, shut down heater, main pump and all chemical feed pumps. Notify administrative staff via the Emergency Communication Plan. Monday-Friday, 7:30am-4:00pm contact pool maintenance staff at (303) 739-1537, office or (303) 881-4648, cell.
UTILITIES INTERRUPTION
TELEPHONE
It is essential that there is access to a telephone during all public operating hours. Immediately notify administrative staff via the Emergency Communication Plan. Someone may need to use a personal cell phone or go to another location to make the emergency call. A cell phone will be brought to the pool as quickly as possible. If there is no access to a personal cell phone or to a working phone in the immediate area (e.g., neighboring facility, store or residence) all in-pool programming must be temporarily halted.
GAS/ELECTRICITY Use emergency flashlights if necessary to help patrons or staff. Check all areas. Make a determination whether current programming must be immediately ended or can continue. Notify administrative staff via the Emergency Communication Plan. WATER Make a determination whether current programming must be immediately ended or can continue. Notify administrative staff via the Emergency Communication Plan. BUILDING SYSTEM FAILURE
Try to isolate the problem, if possible. Make a determination whether current programming must be immediately ended or can continue. Notify administrative staff via the Emergency Communication Plan.
K:\Dept\PROS\Recreation\Division Common - Recreation Division\Aquatics\Aquatics Admin\New Hire Orientation\2015 Manual\60.-65. EAP Moorhead 2015.docx
Revised 12/2013 Page 5 of 6
FACILITY EVACUATION Call 911 or 9-911 if necessary. The staff person in charge must direct staff to check all areas to make sure all patrons are evacuated unless it exposes them to a dangerous situation. Patrons with physical or mental disabilities may need staff’s assistance. If evacuation necessitates using a fence gate, staff needs to have immediate access to fence padlock keys. If the evacuation requires leaving the fenced area and a gate or the keys are unavailable, picnic tables may be used to help patrons and staff, climb over the fence. Staff should assist patrons. Notify administrative staff via the Emergency Communication Plan. ADDITIONAL CRIMINAL ACTIVITY When to call police Theft Unruly / violent behavior Drunken behavior Drugs being used or sold on the premises Vandalism to building, cars, etc. Harassment Suspicious character. Attempted robbery Don’t resist Give up the property Be observant in order to help identify suspects. VIOLENCE IN THE WORKPLACE Violent acts include things such as fights, assaults, child abuse, pushing, verbal threats, aggressive taunting, or brandishing weapons. It may involve conflicts between patrons and staff or between patrons.
Immediately call for staff assistance. Approaching with one or more staff members may be safer than a one-on-one confrontation with a patron. Assess the situation before intervening. Consider the size and temperament of the people involved, the level of hostility in the situation, and your size and physical capabilities, as well as those of the patrons and your staff. If weapons are involved CALL 911 IMMEDIATELY. If possible, evacuate patrons from the area or provide cover within the facility. Do not approach an individual who has a weapon. It may be appropriate to call the police even if you only suspect that something is about to happen. Stay at least six feet away from a violent person. Stand at an angle to a violent person, rather than squarely facing him or her. This allows you a better escape if the person kicks or punches. In some situations, areas of the facility may need to be cleared of people. Implement the Emergency Action Plan for clearing an area, and start crowd control procedures. To keep all patrons safe, it may be necessary to evacuate the entire facility or provide shelter within the facility.
CALLING FIRE/EMERGENCY
CALL 911 IMMEDIATELY Speak slowly and clearly Specify pool address (2390 Havana ST.) Briefly describe situation Give phone number (303-341-2575) Give name DO NOT HANG UP FIRST. Further information may be necessary. Let them hang up before you do.
GENERAL INFORMATION (SEE CRISIS MANAGEMENT PLAN – Located at your Facility) Once the immediate emergency is under control, the staff person in charge must gather information for the accident/incident report including staff and witness statements. For your protection, it is not appropriate to give out information or statements to the press, patrons, etc., only administrative staff will release statements to the press, which should be contacted through the Emergency Communication Plan.
K:\Dept\PROS\Recreation\Division Common - Recreation Division\Aquatics\Aquatics Admin\New Hire Orientation\2015 Manual\60.-65. EAP Moorhead 2015.docx
Revised 12/2013 Page 6 of 6
DEPARTMENT OF PARKS, RECREATION AND OPEN SPACE
PARKLANE POOL EMERGENCY ACTION PLAN This plan is intended to provide a general format for responding to a variety of situations of a serious nature. Each emergency situation is unique and may require exercising flexibility and independent judgment, however, the general guidelines set out below should be easily adaptable to most circumstances.
*PLEASE DO NOT GIVE HOME OR CELL PHONE NUMBERS TO PATRONS WEEKEND ON CALL SUPERVISOR
720-273-7587 (Cellular)
Lara Batten, Aquatics Supervisor
303-739-1540 (work) 919-763-5227
Julie McIntosh, Aquatics Superintendent
303-326-8702 (work) 720-382-3134 (cell) 303-755-6121 (home)
SERIOUS INJURY OR NEAR DROWNING ONE GUARD FORMAT: Lifeguard initially responding to the emergency must alert other staff. One long blast on whistle is preferred Can use a patron
Lifeguard on break must make sure person in the office is apprised of the situation, then bring rescue equipment to the rescuer (if necessary), be in charge of patron control (clear pool and keep patrons away from victim) and offer assistance to the rescuer.
Staff person in the office must call 911 (see directions below), unlock the double gates for emergency access and wait in parking area to direct emergency crew when they arrive. This last step may be assigned to a responsible patron if the other two staff members need assistance. Notify administrative staff via the Emergency Communication Plan.
If lifeguard on break is unavailable, the person in the office must quickly assess the situation and do the following in the most appropriate order: Bring rescue equipment to the rescuer Clear the pool Call 911 Perform crowd control Open gates for emergency access Go to the parking lot to direct emergency crew Notify Administrative Staff It may be appropriate to recruit one or more patrons to accomplish some of the above tasks.
TWO GUARD FORMAT: Lifeguard initially responding to the emergency must alert other staff members. One long blast on whistle is preferred Second lifeguard may blow whistle if responding lifeguard is unable to
Second lifeguard must make sure person in the office is apprised of the situation, then bring rescue equipment to the rescuer (if necessary), be in charge of patron control (clear pool and keep patrons away from victim) and offer assistance to the rescuer.
Staff person in the office must call 911, unlock the double gates for emergency access, and wait in parking area to direct emergency crew when they arrive. Assign a responsible patron to direct the emergency crew if the other two staff members need assistance.
Notify administrative staff via the Emergency Communication Plan.
K:\Dept\PROS\Recreation\Division Common - Recreation Division\Aquatics\Aquatics Admin\New Hire Orientation\2015 Manual\66.-71. EAP Parklane 2015.docx
Revised 12/2013 Page 1 of 6
THREE GUARD FORMAT: Lifeguard initially responding to the emergency must alert other staff. One long blast on whistle is preferred Another lifeguard may blow whistle if responding lifeguard is unable to The lifeguard closest to the office who is not the initial rescuer must apprise the person at the office of the situation; then offer assistance as required. The third lifeguard assists rescuer and supervises crowd control. Staff person in the office must call 911, unlock the wading pool gate or the gate at the northwest corner for emergency access, and wait in parking area to direct emergency crew when they arrive. The last two steps may be assigned to a lifeguard on break or staff member uninvolved in the rescue. Notify administrative staff via the Emergency Communication Plan. BLOOD / BODY FLUIDS INCIDENTS Any contact with infected blood or body fluids carries the risk of potential infection. Always treat blood and body fluid spills as if they are infectious. Protect yourself first; then treat the victim. Wear appropriate protective equipment, depending on the circumstances. Single use latex gloves Eye protection Pocket mask Contain spills immediately, then clean up and disinfect the area. Use a solution of one part bleach to ten parts water (mixed that day). Double bag all contaminated items. Place bag in the Hazardous Waste Container and tightly seal the lid. Needles and contaminated glass are to be disposed in a sharps biohazard box, found at either the Head Guard or first aid station After removing personal protective equipment, wash hands with soap and warm water. Report any exposure to your supervisor immediately. ACCIDENTAL FECAL RELEASES (AFR’s)
For any type of AFR, direct all bathers to leave the pool. If the filtration system services more than one body of water, all of the affected pools must be closed. The pool(s) must remain closed until all of the following procedures have been completed.
For any type of AFR, manually remove as much of the material as possible. Use a scoop or net, and dispose of the material using the sanitary facilities. Vacuuming is not recommended, however if performed, vacuum to waste and not through the filter. Clean and disinfect the scoop, net and vacuum hose, and place them in the pool during the following procedures.
Formed Stools Raise the free available chlorine level to 2 ppm (mg/L) and ensure the pH is between 7.2 – 7.5. Maintain the chlorine concentration for at least 30 minutes before opening the pool.
Diarrheal Discharge Raise the free available chlorine level to 20 ppm (mg/L). Maintain the pH between 7.2 and 7.5. Maintain the chlorine level for 12.75 hours. Raise the free available chlorine level to 30 ppm (mg/L) Maintain the pH between 7.2 and 7.5 ppm. Maintain the chlorine level for 8.5 hours. The filtration system should be operating the entire disinfection time. Backwash the filter after the full disinfection time. Return the chlorine level to normal levels. Use sodium thiosulfate for this purpose. Open the pool to normal bathing activities.
For any type of fecal release, record the following in the AFR Log: date, time, AFR type, chlorine and pH readings at the time of the event, amount, and type of chemicals added to the pool and amount of time pool closed. MAJOR CHEMICAL LEAK/EXPOSURE
K:\Dept\PROS\Recreation\Division Common - Recreation Division\Aquatics\Aquatics Admin\New Hire Orientation\2015 Manual\66.-71. EAP Parklane 2015.docx
Revised 12/2013 Page 2 of 6
Major chemical leak, spill, or emergency: (such as gas tank rupture, large spill of acid or liquid chlorine or a mixing of incompatible chemicals).
Clear the pool and surrounding areas of patrons immediately. Follow procedures in the Facility Evacuation section. In an outdoor situation, clear in an upwind direction.
Notify the staff person at the office to call 911 (or 9-911).
Notify the staff person in charge of the facility.
Keep all persons out of the area until professional fire/hazmat personnel arrive. This may mean stationing one or more staff in the parking area to warn arriving patrons, as well as notifying nearby park users and adjacent residences.
Notify the chemical supplier.
Notify administrative staff via the Emergency Communication Plan.
Serious exposure or contact with hazardous chemicals (such as breathing chlorine fumes or skin or eye tissue contact with highly corrosive materials like caustic soda or muriatic acid).
With regard to inhalation exposure, seek an area of fresh air immediately. If irritation or coughing persists, call 911.
If a victim is not breathing, remove victim from the exposed area and perform C.P.R. and call 911.
With regard to skin or eye contact, causing extreme burning or blistering, flush with large amounts of fresh water for at least 15 minutes. Call 911.
Refer to the specific MSDS in the Chemical Management book.
Notify administrative staff via the Emergency Communication Plan.
SEVERE WEATHER TORNADOES
When weather conditions warrant, monitor the facility radio for a tornado “watch” (favorable conditions) or a tornado “warning” (actual sighting in your area). In case of a warning, all patrons and staff should move to a basement or an interior small room without windows. . “Sweep” all areas to ensure all staff and patrons are not in exposed areas. Staff is not authorized to detain adults who wish to leave. Keep the radio nearby to continue monitoring conditions. If a strike looks probable shut off main gas valve. Have a flashlight in case the electrical service is interrupted. Should the facility be damaged and deemed possibly unsafe, notify the administrative staff as soon as possible.
K:\Dept\PROS\Recreation\Division Common - Recreation Division\Aquatics\Aquatics Admin\New Hire Orientation\2015 Manual\66.-71. EAP Parklane 2015.docx
Revised 12/2013 Page 3 of 6
SEVERE WEATHER (Continued) THUNDER AND LIGHTENING
“When Lightening Roars, GO INDOORS!” *In the event of potential lightening, the following procedures should be implemented.*
For outdoor pools, a “weather watcher” should be designated each day. This person is responsible for obtaining a weather forecast and notifying management and fellow staff about potential weather hazards that day. Specific times of potentially hazardous weather should be noted.
Management should communicate with staff and swimmers/program participants that there is a potential threat for lightening and hazardous weather. Make it clear that safety measure will be implemented if the threat becomes imminent.
If severe weather is imminent, communicate so with staff and patrons. Staff should follow a 15 second flash to bang rule. If lightening is seen, staff should count the seconds until thunder is heard. If thunder is heard within 15 seconds of seeing lightening, the pools should be cleared.
If at any time a pool is cleared due to weather, record it in the Weather Log and notify Lara Batten at 919763-5227
Always remember, HANDY!
Hand- The five fingers of each hand stand for 5 seconds per mile, flash-to-bang rule. Wait 30 minutes from the last time thunder is heard before opening. Awareness- Know the weather forecast, stay informed and follow the safety plan. If thunderstorms are forecasted, be alert for storm development and to carry out the safety plan. Notify- Tell people that the pool is closed. Do not allow them to use showers, sinks or stand outside, especially under awnings or trees. The locker room may not be safe. In fact, a wet locker room floor is an ideal conductor of electrical energy. Direct patrons to safe structures or hard topped vehicles. Convertibles are not safe from lightening. Your own safety- The pool area is too dangerous for everyone. Be in a safe building or vehicle and remain there until thunder is no longer heard. The pool filter room is not safe due to the water and plumbing. Blue skies, sunshine or lack of rain do not necessarily mean it is safe to reenter the pool area.
Pool and pool area (including grass areas) must be cleared if thunder is heard within 15 seconds of lightning being sighted. Patrons may go into the locker rooms; however, the showers must remain off. A guard or other responsible personnel should be in the locker rooms to maintain order. Use of telephones can present a safety risk during electrical storms. The pool and pool area may be re-opened if the weather conditions mentioned above have not occurred for at least thirty minutes.
K:\Dept\PROS\Recreation\Division Common - Recreation Division\Aquatics\Aquatics Admin\New Hire Orientation\2015 Manual\66.-71. EAP Parklane 2015.docx
Revised 12/2013 Page 4 of 6
Weather Closure Log Time Pool Cleared
Date
Time Pool Reopened
Number of Patrons
Head Guard on Duty
Manager on Duty
MOD Initials
MAJOR POOL MECHANICAL EQUIPMENT FAILURE/POOL LEAK
Try to isolate the problem, is possible. If necessary, shut down heater, main pump and all chemical feed pumps. Notify administrative staff via the Emergency Communication Plan. Monday-Friday, 7:30am-4:00pm contact pool maintenance staff at (303) 739-1537, office or (303) 881-4648, cell.
UTILITIES INTERRUPTION
TELEPHONE
It is essential that there is access to a telephone during all public operating hours. Immediately notify administrative staff via the Emergency Communication Plan. Someone may need to use a personal cell phone or go to another location to make the emergency call. A cell phone will be brought to the pool as quickly as possible. If there is no access to a personal cell phone or to a working phone in the immediate area (e.g., neighboring facility, store or residence) all in-pool programming must be temporarily halted.
GAS/ELECTRICITY
Use emergency flashlights if necessary to help patrons or staff. Check all areas. Make a determination whether current programming must be immediately ended or can continue. Notify administrative staff via the Emergency Communication Plan.
WATER Make a determination whether current programming must be immediately ended or can continue. Notify administrative staff via the Emergency Communication Plan.
BUILDING SYSTEM FAILURE Try to isolate the problem, if possible. Make a determination whether current programming must be immediately ended or can continue. Notify administrative staff via the Emergency Communication Plan.
K:\Dept\PROS\Recreation\Division Common - Recreation Division\Aquatics\Aquatics Admin\New Hire Orientation\2015 Manual\66.-71. EAP Parklane 2015.docx
Revised 12/2013 Page 5 of 6
FACILITY EVACUATION Call 911 or 9-911 if necessary. The staff person in charge must direct staff to check all areas to make sure all patrons are evacuated unless it exposes them to a dangerous situation. Patrons with physical or mental disabilities may need staff’s assistance. If evacuation necessitates using a fence gate, staff needs to have immediate access to fence padlock keys. If the evacuation requires leaving the fenced area and a gate or the keys are unavailable, picnic tables may be used to help patrons and staff, climb over the fence. Staff should assist patrons. Notify administrative staff via the Emergency Communication Plan. ADDITIONAL CRIMINAL ACTIVITY When to call police Theft Unruly / violent behavior Drunken behavior Drugs being used or sold on the premises Vandalism to building, cars, etc. Harassment Suspicious character. Attempted robbery Don’t resist Give up the property Be observant in order to help identify suspects. VIOLENCE IN THE WORKPLACE Violent acts include things such as fights, assaults, child abuse, pushing, verbal threats, aggressive taunting, or brandishing weapons. It may involve conflicts between patrons and staff or between patrons.
Immediately call for staff assistance. Approaching with one or more staff members may be safer than a one-on-one confrontation with a patron. Assess the situation before intervening. Consider the size and temperament of the people involved, the level of hostility in the situation, and your size and physical capabilities, as well as those of the patrons and your staff. If weapons are involved CALL 911 IMMEDIATELY. If possible, evacuate patrons from the area or provide cover within the facility. Do not approach an individual who has a weapon. It may be appropriate to call the police even if you only suspect that something is about to happen. Stay at least six feet away from a violent person. Stand at an angle to a violent person, rather than squarely facing him or her. This allows you a better escape if the person kicks or punches. In some situations, areas of the facility may need to be cleared of people. Implement the Emergency Action Plan for clearing an area, and start crowd control procedures. To keep all patrons safe, it may be necessary to evacuate the entire facility or provide shelter within the facility.
CALLING FIRE/EMERGENCY
CALL 911 IMMEDIATELY Speak slowly and clearly Specify pool address (13003 E. 30th AVE) Briefly describe situation Give phone number (303-341-2650) Give name DO NOT HANG UP FIRST. Further information may be necessary. Let them hang up before you do.
GENERAL INFORMATION (CRISIS MANAGEMENT PLAN – Located at your facility) Once the immediate emergency is under control, the staff person in charge must gather information for the accident/incident report including staff and witness statements. For your protection, it is not appropriate to give out information or statements to the press, patrons, etc., only administrative staff will release statements to the press, which should be contacted through the Emergency Communication Plan.
K:\Dept\PROS\Recreation\Division Common - Recreation Division\Aquatics\Aquatics Admin\New Hire Orientation\2015 Manual\66.-71. EAP Parklane 2015.docx
Revised 12/2013 Page 6 of 6
DEPARTMENT OF PARKS, RECREATION AND OPEN SPACE
PHEASANT RUN POOL EMERGENCY ACTION PLAN This plan is intended to provide a general format for responding to a variety of situations of a serious nature. Each emergency situation is unique and may require exercising flexibility and independent judgment, however, the general guidelines set out below should be easily adaptable to most circumstances.
*PLEASE DO NOT GIVE HOME OR CELL PHONE NUMBERS TO PATRONS WEEKEND ON CALL SUPERVISOR
720-273-7587 (Cellular)
Lara Batten, Aquatics Supervisor
303-739-1540 (work) 919-763-5227 (cell)
Julie McIntosh, Aquatics Superintendent
303-326-8702 (work) 720-382-3134 (cell) 303-755-6121 (home)
SERIOUS INJURY OR NEAR DROWNING ONE GUARD FORMAT: Lifeguard initially responding to the emergency must alert other staff. One long blast on whistle is preferred Can use a patron
Lifeguard on break must make sure person in the office is apprised of the situation, then bring rescue equipment to the rescuer (if necessary), be in charge of patron control (clear pool and keep patrons away from victim) and offer assistance to the rescuer.
Staff person in the office must call 911 (see directions below), unlock the double gates for emergency access and wait in parking area to direct emergency crew when they arrive. This last step may be assigned to a responsible patron if the other two staff members need assistance. Notify administrative staff via the Emergency Communication Plan.
If lifeguard on break is unavailable, the person in the office must quickly assess the situation and do the following in the most appropriate order: Bring rescue equipment to the rescuer Clear the pool Call 911 Perform crowd control Open gates for emergency access Go to the parking lot to direct emergency crew Notify Administrative Staff It may be appropriate to recruit one or more patrons to accomplish some of the above tasks.
TWO GUARD FORMAT: Lifeguard initially responding to the emergency must alert other staff members. One long blast on whistle is preferred Second lifeguard may blow whistle if responding lifeguard is unable to
Second lifeguard must make sure person in the office is apprised of the situation, then bring rescue equipment to the rescuer (if necessary), be in charge of patron control (clear pool and keep patrons away from victim) and offer assistance to the rescuer.
Staff person in the office must call 911, unlock the double gates for emergency access, and wait in parking area to direct emergency crew when they arrive. Assign a responsible patron to direct the emergency crew if the other two staff members need assistance.
Notify administrative staff via the Emergency Communication Plan.
K:\Dept\PROS\Recreation\Division Common - Recreation Division\Aquatics\Aquatics Admin\New Hire Orientation\2015 Manual\72.-77. EAP Pheasant Run 2015.docx
Revised 12/2013 Page 1 of 6
THREE GUARD FORMAT: Lifeguard initially responding to the emergency must alert other staff. One long blast on whistle is preferred Another lifeguard may blow whistle if responding lifeguard is unable to
The lifeguard closest to the office who is not the initial rescuer must apprise the person at the office of the situation; then offer assistance as required.
The third lifeguard assists rescuer and supervises crowd control.
Staff person in the office must call 911, unlock the wading pool gate or the gate at the northwest corner for emergency access, and wait in parking area to direct emergency crew when they arrive. The last two steps may be assigned to a lifeguard on break or staff member uninvolved in the rescue.
Notify administrative staff via the Emergency Communication Plan.
BLOOD / BODY FLUIDS INCIDENTS Any contact with infected blood or body fluids carries the risk of potential infection. Always treat blood and body fluid spills as if they are infectious. Protect yourself first; then treat the victim. Wear appropriate protective equipment, depending on the circumstances. Single use latex gloves Eye protection Pocket mask Contain spills immediately, then clean up and disinfect the area. Use a solution of one part bleach to ten parts water (mixed that day). Double bag all contaminated items. Place bag in the Hazardous Waste Container and tightly seal the lid. After removing personal protective equipment, wash hands with soap and warm water. Report any exposure to your supervisor immediately. Contaminated Sharps are objects that can penetrate a worker’s skin, such as needles, scalpels, broken glass, capillary tubes and the exposed ends of dental wires. If blood or other potentially infectious wastes are present or may be present, personal protective equipment should be worn. Handling Sharps 1. Put on gloves 2. DO NOT recap, bend or remove needles 3. Contaminated glass should not be picked up by hand, but must be cleaned up using a broom and dust pan. 4. Needles and contaminated glass are to be disposed in a sharps biohazard box, found at either the Head Guard or first aid station. 5. Alert management immediately if punctured by a contaminated sharp. 6. Notify supervisor when sharp or biohazard container is full. ACCIDENTAL FECAL RELEASES (AFR’s)
For any type of AFR, direct all bathers to leave the pool. If the filtration system services more than one body of water, all of the affected pools must be closed. The pool(s) must remain closed until all of the following procedures have been completed. For any type of AFR, manually remove as much of the material as possible. Use a scoop or net, and dispose of the material using the sanitary facilities. Vacuuming is not recommended, however if performed, vacuum to waste and not through the filter. Clean and disinfect the scoop, net and vacuum hose, and place them in the pool during the following procedures. Formed Stools Raise the free available chlorine level to 3.0 ppm (mg/L) and ensure the pH is between 7.2 – 7.5. Maintain the chlorine concentration for at least 19 minutes before opening the pool. Raise the free available chlorine level to 2.0 ppm (mg/L) and ensure the pH is between 7.2 – 7.5. Maintain the chlorine concentration for at least 25 minutes before opening the pool. Raise the free available chlorine level to 1.0 ppm (mg/L) and ensure the pH is between 7.2 – 7.5. Maintain the chlorine concentration for at least 45 minutes before opening the pool. ACCIDENTAL FECAL RELEASES (Continued)
K:\Dept\PROS\Recreation\Division Common - Recreation Division\Aquatics\Aquatics Admin\New Hire Orientation\2015 Manual\72.-77. EAP Pheasant Run 2015.docx
Revised 12/2013 Page 2 of 6
Diarrheal Discharge Raise the free available chlorine level to 40 ppm (mg/L). Maintain the pH between 7.2 – 7.5. Maintain the chlorine concentration for at least 6.5 hours before opening the pool. Raise the free available chlorine level to 20 ppm (mg/L). Maintain the pH between 7.2 – 7.5. Maintain the chlorine concentration for at least 12.75 hours before opening the pool. Raise the free available chlorine level to 10 ppm (mg/L). Maintain the pH between 7.2 – 7.5. Maintain the chlorine concentration for at least 25.5 hours before opening the pool. The filtration system should be operating the entire disinfection time. Backwash the filter after the full disinfection time. Return the chlorine level to normal levels. Use sodium thiosulfate for this purpose. Open the pool to normal bathing activities. For any type of fecal release, record the following in the AFR Log: date, time, AFR type, chlorine and pH readings at the time of the event, amount, and type of chemicals added to the pool and amount of time pool closed.
MAJOR CHEMICAL LEAK/EXPOSURE Major chemical leak, spill, or emergency: (such as gas tank rupture, large spill of acid or liquid chlorine or a mixing of incompatible chemicals).
Clear the pool and surrounding areas of patrons immediately. Follow procedures in the Facility Evacuation section. In an outdoor situation, clear in an upwind direction. Notify the staff person at the office to call 911 (or 9-911). Notify the staff person in charge of the facility. Keep all persons out of the area until professional fire/hazmat personnel arrive. This may mean stationing one or more staff in the parking area to warn arriving patrons, as well as notifying nearby park users and adjacent residences. Notify the chemical supplier. Notify administrative staff via the Emergency Communication Plan.
Serious exposure or contact with hazardous chemicals (such as breathing chlorine fumes or skin or eye tissue contact with highly corrosive materials like caustic soda or muriatic acid).
With regard to inhalation exposure, seek an area of fresh air immediately. If irritation or coughing persists, call 911. If a victim is not breathing, remove victim from the exposed area and perform C.P.R. and call 911. With regard to skin or eye contact, causing extreme burning or blistering, flush with large amounts of fresh water for at least 15 minutes. Call 911. Refer to the specific MSDS in the Chemical Management book. Notify administrative staff via the Emergency Communication Plan.
SEVERE WEATHER TORNADOES
When weather conditions warrant, monitor the facility radio for a tornado “watch” (favorable conditions) or a tornado “warning” (actual sighting in your area). In case of a warning, all patrons and staff should move to a basement or an interior small room without windows. . “Sweep” all areas to ensure all staff and patrons are not in exposed areas. Staff is not authorized to detain adults who wish to leave. Keep the radio nearby to continue monitoring conditions. If a strike looks probable shut off main gas valve. Have a flashlight in case the electrical service is interrupted. Should the facility be damaged and deemed possibly unsafe, notify the administrative staff as soon as possible.
SEVERE WEATHER (Continued)
K:\Dept\PROS\Recreation\Division Common - Recreation Division\Aquatics\Aquatics Admin\New Hire Orientation\2015 Manual\72.-77. EAP Pheasant Run 2015.docx
Revised 12/2013 Page 3 of 6
THUNDER AND LIGHTENING
“When Lightening Roars, GO INDOORS!” *In the event of potential lightening, the following procedures should be implemented.*
For outdoor pools, a “weather watcher” should be designated each day. This person is responsible for obtaining a weather forecast and notifying management and fellow staff about potential weather hazards that day. Specific times of potentially hazardous weather should be noted.
Management should communicate with staff and swimmers/program participants that there is a potential threat for lightening and hazardous weather. Make it clear that safety measure will be implemented if the threat becomes imminent.
If severe weather is imminent, communicate so with staff and patrons. Staff should follow a 15 second flash to bang rule. If lightening is seen, staff should count the seconds until thunder is heard. If thunder is heard within 15 seconds of seeing lightening, the pools should be cleared.
If at any time a pool is cleared due to weather, record it in the Weather Log and notify Lara Batten at 919763-5227
Always remember, HANDY!
Hand- The five fingers of each hand stand for 5 seconds per mile, flash-to-bang rule. Wait 30 minutes from the last time thunder is heard before opening. Awareness- Know the weather forecast, stay informed and follow the safety plan. If thunderstorms are forecasted, be alert for storm development and to carry out the safety plan. Notify- Tell people that the pool is closed. Do not allow them to use showers, sinks or stand outside, especially under awnings or trees. The locker room may not be safe. In fact, a wet locker room floor is an ideal conductor of electrical energy. Direct patrons to safe structures or hard topped vehicles. Convertibles are not safe from lightening. Your own safety- The pool area is too dangerous for everyone. Be in a safe building or vehicle and remain there until thunder is no longer heard. The pool filter room is not safe due to the water and plumbing. Blue skies, sunshine or lack of rain do not necessarily mean it is safe to reenter the pool area.
Pool and pool area (including grass areas) must be cleared if thunder is heard within 15 seconds of lightning being sighted. Patrons may go into the locker rooms; however, the showers must remain off. A guard or other responsible personnel should be in the locker rooms to maintain order. Use of telephones can present a safety risk during electrical storms. The pool and pool area may be re-opened if the weather conditions mentioned above have not occurred for at least thirty minutes.
K:\Dept\PROS\Recreation\Division Common - Recreation Division\Aquatics\Aquatics Admin\New Hire Orientation\2015 Manual\72.-77. EAP Pheasant Run 2015.docx
Revised 12/2013 Page 4 of 6
Weather Closure Log Time Pool Cleared
Date
Time Pool Reopened
Number of Patrons
Head Guard on Duty
Manager on Duty
MOD Initials
MAJOR POOL MECHANICAL EQUIPMENT FAILURE/POOL LEAK
Try to isolate the problem, is possible. If necessary, shut down heater, main pump and all chemical feed pumps. Notify administrative staff via the Emergency Communication Plan. Monday-Friday, 7:30am-4:00pm contact pool maintenance staff at (303) 739-1537, office or (303) 881-4648, cell.
UTILITIES INTERRUPTION
TELEPHONE It is essential that there is access to a telephone during all public operating hours. Immediately notify administrative staff via the Emergency Communication Plan. Someone may need to use a personal cell phone or go to another location to make the emergency call. A cell phone will be brought to the pool as quickly as possible. If there is no access to a personal cell phone or to a working phone in the immediate area (e.g., neighboring facility, store or residence) all in-pool programming must be temporarily halted. GAS/ELECTRICITY Use emergency flashlights if necessary to help patrons or staff. Check all areas. Make a determination whether current programming must be immediately ended or can continue. Notify administrative staff via the Emergency Communication Plan. WATER Make a determination whether current programming must be immediately ended or can continue. Notify administrative staff via the Emergency Communication Plan. BUILDING SYSTEM FAILURE
Try to isolate the problem, if possible. Make a determination whether current programming must be immediately ended or can continue. Notify administrative staff via the Emergency Communication Plan.
FACILITY EVACUATION
K:\Dept\PROS\Recreation\Division Common - Recreation Division\Aquatics\Aquatics Admin\New Hire Orientation\2015 Manual\72.-77. EAP Pheasant Run 2015.docx
Revised 12/2013 Page 5 of 6
Call 911 or 9-911 if necessary. The staff person in charge must direct staff to check all areas to make sure all patrons are evacuated unless it exposes them to a dangerous situation. Patrons with physical or mental disabilities may need staff’s assistance. If evacuation necessitates using a fence gate, staff needs to have immediate access to fence padlock keys. If the evacuation requires leaving the fenced area and a gate or the keys are unavailable, picnic tables may be used to help patrons and staff, climb over the fence. Staff should assist patrons. Notify administrative staff via the Emergency Communication Plan.
ADDITIONAL CRIMINAL ACTIVITY
When to call police Theft Unruly / violent behavior Drunken behavior Drugs being used or sold on the premises Vandalism to building, cars, etc. Harassment Suspicious character. Attempted robbery Don’t resist Give up the property Be observant in order to help identify suspects.
VIOLENCE IN THE WORKPLACE Violent acts include things such as fights, assaults, child abuse, pushing, verbal threats, aggressive taunting, or brandishing weapons. It may involve conflicts between patrons and staff or between patrons.
Immediately call for staff assistance. Approaching with one or more staff members may be safer than a one-on-one confrontation with a patron. Assess the situation before intervening. Consider the size and temperament of the people involved, the level of hostility in the situation, and your size and physical capabilities, as well as those of the patrons and your staff. If weapons are involved CALL 911 IMMEDIATELY. If possible, evacuate patrons from the area or provide cover within the facility. Do not approach an individual who has a weapon. It may be appropriate to call the police even if you only suspect that something is about to happen. Stay at least six feet away from a violent person. Stand at an angle to a violent person, rather than squarely facing him or her. This allows you a better escape if the person kicks or punches. In some situations, areas of the facility may need to be cleared of people. Implement the Emergency Action Plan for clearing an area, and start crowd control procedures. To keep all patrons safe, it may be necessary to evacuate the entire facility or provide shelter within the facility.
CALLING FIRE/EMERGENCY
CALL 911 IMMEDIATELY Speak slowly and clearly Specify pool address (14971 E. Pheasant Run PKWY) Briefly describe situation Give phone number (303-693-0863) Give name DO NOT HANG UP FIRST. Further information may be necessary. Let them hang up before you do.
GENERAL INFORMATION: (SEE CRISIS MANAGEMENT PLAN – Located at your facility) Once the immediate emergency is under control, the staff person in charge must gather information for the accident/incident report including staff and witness statements. For your protection, it is not appropriate to give out information or statements to the press, patrons, etc., only administrative staff will release statements to the press, which should be contacted through the Emergency Communication Plan.
K:\Dept\PROS\Recreation\Division Common - Recreation Division\Aquatics\Aquatics Admin\New Hire Orientation\2015 Manual\72.-77. EAP Pheasant Run 2015.docx
Revised 12/2013 Page 6 of 6
DEPARTMENT OF PARKS, RECREATION AND OPEN SPACE
UTAH POOL EMERGENCY ACTION PLAN This plan is intended to provide a general format for responding to a variety of situations of a serious nature. Each emergency situation is unique and may require exercising flexibility and independent judgment, however, the general guidelines set out below should be easily adaptable to most circumstances.
*PLEASE DO NOT GIVE HOME OR CELL PHONE NUMBERS TO PATRONS WEEKEND ON CALL SUPERVISOR
720-273-7587 (Cellular)
Lara Batten, Aquatics Supervisor
303-739-1540 (work) 919-763-5227
Julie McIntosh, Aquatics Superintendant
303-326-8702 (work) 720-382-3134 (cell) 303-755-6121 (home)
SERIOUS INJURY OR NEAR DROWNING ONE GUARD FORMAT Lifeguard initially responding to the emergency must alert other staff. One long blast on whistle is preferred Can use a patron
Lifeguard on break must make sure person at the front desk is apprised of the situation, then bring rescue equipment to the rescuer (if necessary), be in charge of patron control (clear pool and keep patrons away from victim) and lend assistance to the rescuer.
Staff person at the front desk must call 911 (see directions below) and wait in parking area to direct emergency crew when they arrive. Notify administrative office and staff as soon as possible.
If lifeguard on break is unavailable, the person at the front desk must quickly assess the situation and do the following in the most appropriate order: Bring rescue equipment to the rescuer Clear the pool Call 911 Perform crowd control Go to the parking lot to direct emergency crew Notify administrative staff via the Emergency Communication Plan. It may be appropriate to recruit one or more patrons to accomplish some of the above tasks.
TWO GUARD FORMAT Lifeguard initially responding to the emergency must alert other staff. One long blast on whistle is preferred Second lifeguard may blow whistle if responding lifeguard is unable to
Second lifeguard must make sure person at the front desk is apprised of the situation, then bring rescue equipment to the rescuer (if necessary), be in charge of patron control (clear pool and keep patrons away from victim) and lend assistance to the rescuer.
Staff person at the front desk must call 911 and wait in parking area to direct emergency crew when they arrive. Assign a responsible patron to direct the emergency crew if the other two staff members need assistance.
Notify administrative staff via the Emergency Communication Plan.
K:\Dept\PROS\Recreation\Division Common - Recreation Division\Aquatics\Aquatics Admin\New Hire Orientation\2015 Manual\2015 PDF Orientation Manual\78.-83. EAP Utah Pool 2015.docx Revised 4/2014
THREE OR MORE GUARD FORMAT Lifeguard initially responding to the emergency must alert other staff. One long blast on whistle is preferred Another lifeguard may blow whistle if responding lifeguard is unable
The lifeguard closest to the front desk who is not the initial rescuer must apprise the person at the front desk of the situation and lend assistance as required.
The third and/or other lifeguards assist rescuer and supervise crowd control.
Staff person at the front desk must call 911 and wait in parking area to direct emergency crew when they arrive. The last two steps may be done by the lifeguard on break or staff otherwise uninvolved in the rescue.
Notify administrative staff via the Emergency Communication Plan.
WATER SLIDE / WATER PLAYGROUND INCIDENTS Lifeguard initially responding to the emergency must alert other staff. One long blast on whistle is preferred. Another lifeguard should push the emergency off for the slide. Another lifeguard should turn the pump off for the water playground. Another lifeguard may blow whistle if responding lifeguard is unable.
The lifeguard closest to the front desk who is not the initial rescuer must apprise the person at the front desk of the situation and then lend assistance as required. The third and/or other lifeguards will assist rescuer and supervise crowd control. Staff person at the front desk must call 911 and wait in parking area to direct emergency crew when they arrive. The last two steps may be done by the lifeguard on break or staff otherwise uninvolved in the rescue. Notify administrative staff via the Emergency Communication Plan.
BLOOD / BODY FLUIDS INCIDENTS Any contact with infected blood or body fluids carries the risk of potential infection. Always treat blood and body fluid spills as if they are infectious. Protect yourself first; then treat the victim. Wear appropriate protective equipment, depending on the circumstances. Single use gloves Eye protection Pocket mask Contain spills immediately, then clean up and disinfect the area. Use a solution of one part bleach to ten parts water (mixed that day). Double bag all contaminated items. Place bag in the Hazardous Waste Container and tightly seal the lid. After removing personal protective equipment, wash hands with soap and warm water. Report any exposure to your supervisor immediately. Contaminated Sharps are objects that can penetrate a worker’s skin, such as needles, scalpels, broken glass, capillary tubes and the exposed ends of dental wires. If blood or other potentially infectious wastes are present or may be present, personal protective equipment should be worn. Handling Sharps 1. 2. 3. 4.
Put on gloves DO NOT recap, bend or remove needles Contaminated glass should not be picked up by hand, but must be cleaned up using a broom and dust pan. Needles and contaminated glass are to be disposed in a sharps biohazard box, found at either the Head Guard or first aid station. 5. Alert management immediately if punctured by a contaminated sharp. 6. Notify supervisor when sharp or biohazard container is full.
K:\Dept\PROS\Recreation\Division Common - Recreation Division\Aquatics\Aquatics Admin\New Hire Orientation\2015 Manual\2015 PDF Orientation Manual\78.-83. EAP Utah Pool 2015.docx Revised 4/2014
ACCIDENTAL FECAL RELEASES (AFR’s)
For any type of AFR, direct all bathers to leave the pool. If the filtration system services more than one body of water, all of the affected pools must be closed. The pool(s) must remain closed until all of the following procedures have been completed.
For any type of AFR, manually remove as much of the material as possible. Use a scoop or net, and dispose of the material using the sanitary facilities. Vacuuming is not recommended, however if performed, vacuum to waste and not through the filter. Clean and disinfect the scoop, net and vacuum hose, and place them in the pool during the following procedures.
Formed Stools Raise the free available chlorine level to 3.0 ppm (mg/L) and ensure the pH is between 7.2 – 7.5. Maintain the chlorine concentration for at least 19 minutes before opening the pool. Raise the free available chlorine level to 2.0 ppm (mg/L) and ensure the pH is between 7.2 – 7.5. Maintain the chlorine concentration for at least 25 minutes before opening the pool. Raise the free available chlorine level to 1.0 ppm (mg/L) and ensure the pH is between 7.2 – 7.5. Maintain the chlorine concentration for at least 45 minutes before opening the pool.
Diarrheal Discharge Raise the free available chlorine level to 40 ppm (mg/L). Maintain the pH between 7.2 – 7.5. Maintain the chlorine concentration for at least 6.5 hours before opening the pool. Raise the free available chlorine level to 20 ppm (mg/L). Maintain the pH between 7.2 – 7.5. Maintain the chlorine concentration for at least 12.75 hours before opening the pool. Raise the free available chlorine level to 10 ppm (mg/L). Maintain the pH between 7.2 – 7.5. Maintain the chlorine concentration for at least 25.5 hours before opening the pool. The filtration system should be operating the entire disinfection time. Backwash the filter after the full disinfection time. Return the chlorine level to normal levels. Use sodium thiosulfate for this purpose. Open the pool to normal bathing activities. For any type of fecal release, record the following in the AFR Log: date, time, AFR type, chlorine and pH readings at the time of the event, amount, and type of chemicals added to the pool and amount of time pool closed.
MAJOR CHEMICAL LEAK/EXPOSURE A major chemical leak, spill or emergency such as: gas tank rupture, large spill of acid or liquid chlorine or a mixing of incompatible chemicals.
Clear the pool and surrounding areas of patrons immediately. Follow procedures in the Facility Evacuation section. If an outdoor situation, clear in an upwind direction. Notify the staff person at the office to call 911 (or 9-911). Notify the staff person in charge of the facility. Keep all persons out of the area until professional fire/hazmat personnel arrive. This may mean stationing one or more staff in the parking area to warn arriving patrons, as well as notifying nearby park users and adjacent residences. Notify the chemical supplier. Notify administrative staff via the Emergency Communication Plan.
Serious exposure or contact with hazardous chemicals (such as breathing chlorine fumes or skin or eye tissue contact with highly corrosive materials like caustic soda or muriatic acid).
With regard to inhalation exposure, seek an area of fresh air immediately. If irritation or coughing persists, call 911. If a victim is not breathing, perform C.P.R. after removing the victim from the exposure area. Call 911. With regard to skin or eye contact which can cause extreme burning or blistering, flush with large amounts of fresh water for at least 15 minutes. Call 911. Refer to the specific MSDS in the Chemical Management book. Notify administrative staff via the Emergency Communication Plan. SEVERE WEATHER K:\Dept\PROS\Recreation\Division Common - Recreation Division\Aquatics\Aquatics Admin\New Hire Orientation\2015 Manual\2015 PDF Orientation Manual\78.-83. EAP Utah Pool 2015.docx Revised 4/2014
TORNADOES When weather conditions warrant, monitor the facility radio for a tornado “watch” (favorable conditions) or a tornado “warning” (actual sighting in your area). In case of a warning, all patrons and staff should move to the locker rooms. “Sweep” all areas to ensure all staff and patrons are not in exposed areas. Staff is not authorized to detain adults who wish to leave. Keep the radio nearby to continue monitoring conditions. If a strike looks probable shut off main gas valve if possible. Have a flashlight in case the electrical service is interrupted. Should the facility be damaged and deemed possibly unsafe, notify the administrative offices as soon as possible. Do not use the telephone EXCEPT to call 911 if there is a life-threatening event. THUNDER AND LIGHTENING Patrons may go into the locker rooms, however, the showers must remain off. A guard or other responsible personnel should be in the locker rooms to maintain order. Use of telephones can present a safety risk during electrical storms. WINTER STORMS In the event of a severe winter storm, the Director of Public Works, or his appointed designee, shall recommend that only essential personnel are needed for city operations. The City Manager’s office will then inform all Department Directors who, at their discretion, will begin releasing appropriate employees and/or set in progress their respective telephone network for work day delay or cancellation. The decision to close aquatic facilities rests with Lori Daniel, Manager of Recreation. Lori Daniel will notify Julie McIntosh who will initiate calling via the phone tree.
Byron Fanning Julie McIntosh Lara Batten Facility Managers
Julie McIntosh Lara Batten Facility Managers Staff
MAJOR POOL MECHANICAL EQUIPMENT FAILURE/POOL LEAK Try to isolate the problem, if possible. If necessary, shut down heater, main pump and all chemical feed pumps. Notify administrative staff via the Emergency Communication Plan. Monday-Friday, 7:30 a.m.-4:00 p.m. contact pool maintenance staff at 303-739-1537 (office) or 881-4648 (cell).
303-
UTILITIES INTERRUPTION TELEPHONES It is essential that there is access to a telephone during all public operating hours. Immediately notify administrative staff via the Emergency Communication Plan. Someone may need to use a personal cell phone or go to another location to make the emergency call. A cell phone will be brought to the pool as quickly as possible. If there is no access to a personal cell phone or to a working phone in the immediate area (e.g., neighboring facility, store or residence) all in-pool programming must be temporarily halted. GAS / ELECTRICTY Use emergency flashlights if necessary to help patrons or staff. Check all areas. Make a determination whether current programming must be immediately ended or can continue. Notify administrative staff via the Emergency Communication Plan. WATER Make a determination whether current programming must be immediately ended or can continue. Notify administrative staff via the Emergency Communication Plan. BUILDING SYSTEM FAILURE K:\Dept\PROS\Recreation\Division Common - Recreation Division\Aquatics\Aquatics Admin\New Hire Orientation\2015 Manual\2015 PDF Orientation Manual\78.-83. EAP Utah Pool 2015.docx Revised 4/2014
Try to isolate the problem, if possible. Make a determination whether current programming must be immediately ended or can continue. Notify administrative staff via the Emergency Communication Plan.
FACILITY EVACUATION
Call 911 or 9-911 if necessary. Staff must direct patrons to the nearest facility exit that does not expose patrons or staff to any dangerous situation. The staff person in charge must direct staff to check all areas to make sure all patrons are evacuated unless it exposes them to a dangerous situation. Patrons with physical or mental disabilities may need staff’s assistance. Emergency blankets are available for distribution in case of evacuation with inclement weather. Blankets are stored in a sealed plastic container on the SE side of the deck by the head guard desk and only to be opened in case of an emergency. Patrons with physical or mental disabilities may need staff’s assistance. If evacuation necessitates using the sundeck fence gate, staff needs to have immediate access to the gate padlock key. If the gate key is unavailable, picnic tables may be used to help patrons and staff, climb over the fence. Staff should assist patrons. If the evacuation requires leaving the fenced area and a gate is unavailable, picnic tables may be used to help patrons and staff members climb over the fence. Staff should assist patrons. Notify administrative staff via the Emergency Communication Plan.
ADDITIONAL CRIMINAL ACTIVITY
When to call police Theft Unruly / violent behavior Drunken behavior Drugs being used or sold on the premises Vandalism to building, cars, etc. Harassment Suspicious character. Attempted robbery Don’t resist Give up the property Be observant in order to help identify suspects.
VIOLENCE IN THE WORKPLACE Violent acts include things such as fights, assaults, child abuse, pushing, verbal threats, aggressive taunting or brandishing weapons. It may involve conflicts between patrons and staff or between patrons.
Immediately call for staff assistance. Approaching with one or more staff members may be safer than a one-onone confrontation with a patron. Assess the situation before intervening. Consider the size and temperament of the people involved, the level of hostility in the situation, and your size and physical capabilities, as well as those of the patrons and your staff. If weapons are involved CALL 911 IMMEDIATELY. If possible, evacuate patrons from the area or provide cover within the facility. Do not approach an individual who has a weapon. It may be appropriate to call the police even if you only suspect that something is about to happen. Stay at least six feet away from a violent person. Stand at an angle to a violent person, rather than squarely facing him or her. This allows you a better escape if the person kicks or punches. In some situations, areas of the facility may need to be cleared of people. Implement the Emergency Action Plan for clearing an area, and start crowd control procedures. To keep all patrons safe, it may be necessary to evacuate the entire facility or provide shelter within the facility.
CALLING FIRE/EMERGENCY K:\Dept\PROS\Recreation\Division Common - Recreation Division\Aquatics\Aquatics Admin\New Hire Orientation\2015 Manual\2015 PDF Orientation Manual\78.-83. EAP Utah Pool 2015.docx Revised 4/2014
CALL 911 IMMEDIATELY. Speak slowly and clearly Specify pool address (1800 S. Peoria ST.) Briefly describe situation Give phone number (303-739-1530) Give name DO NOT HANG UP FIRST. Further information may be necessary. Let them hang up before you do.
GENERAL INFORMATION (SEE CRISIS MANAGEMENT PLAN) Once the immediate emergency is under control, the staff person in charge must gather information for the accident/incident report including staff and witness statements. For your protection, it is not appropriate to give out information or statements to the press, patrons, etc., only administrative staff will release statements to the press, which should be contacted through the Emergency Communication Plan.
K:\Dept\PROS\Recreation\Division Common - Recreation Division\Aquatics\Aquatics Admin\New Hire Orientation\2015 Manual\2015 PDF Orientation Manual\78.-83. EAP Utah Pool 2015.docx Revised 4/2014
DEPARTMENT OF PARKS, RECREATION AND OPEN SPACE
VILLAGE GREEN POOL EMERGENCY ACTION PLAN This plan is intended to provide a general format for responding to a variety of situations of a serious nature. Each emergency situation is unique and may require exercising flexibility and independent judgment, however, the general guidelines set out below should be easily adaptable to most circumstances.
*PLEASE DO NOT GIVE HOME OR CELL PHONE NUMBERS TO PATRONS WEEKEND ON CALL SUPERVISOR
720-273-7587 (Cellular)
Lara Batten, Aquatics Supervisor
303-739-1540 (work) 919-763-5227 (cell)
Julie McIntosh, Aquatics Superintendent
303-326-8702 (work) 720-382-3134 (cellular) 303-755-6121 (home)
SERIOUS INJURY OR NEAR DROWNING ONE GUARD FORMAT: Lifeguard initially responding to the emergency must alert other staff. One long blast on whistle is preferred Can use a patron
Lifeguard on break must make sure person in the office is apprised of the situation, then bring rescue equipment to the rescuer (if necessary), be in charge of patron control (clear pool and keep patrons away from victim) and offer assistance to the rescuer.
Staff person in the office must call 911 (see directions below), unlock the double gates for emergency access and wait in parking area to direct emergency crew when they arrive. This last step may be assigned to a responsible patron if the other two staff members need assistance. Notify administrative staff via the Emergency Communication Plan.
If lifeguard on break is unavailable, the person in the office must quickly assess the situation and do the following in the most appropriate order: Bring rescue equipment to the rescuer Clear the pool Call 911 Perform crowd control Open gates for emergency access Go to the parking lot to direct emergency crew Notify Administrative Staff It may be appropriate to recruit one or more patrons to accomplish some of the above tasks.
TWO GUARD FORMAT: Lifeguard initially responding to the emergency must alert other staff members. One long blast on whistle is preferred Second lifeguard may blow whistle if responding lifeguard is unable to
Second lifeguard must make sure person in the office is apprised of the situation, then bring rescue equipment to the rescuer (if necessary), be in charge of patron control (clear pool and keep patrons away from victim) and offer assistance to the rescuer.
Staff person in the office must call 911, unlock the double gates for emergency access, and wait in parking area to direct emergency crew when they arrive. Assign a responsible patron to direct the emergency crew if the other two staff members need assistance.
Notify administrative staff via the Emergency Communication Plan.
K:\Dept\PROS\Recreation\Division Common - Recreation Division\Aquatics\Aquatics Admin\New Hire Orientation\2015 Manual\84.-89. EAP Village Green 2015.docx
Revised 12/2013 Page 1 of 6
THREE GUARD FORMAT: Lifeguard initially responding to the emergency must alert other staff. One long blast on whistle is preferred Another lifeguard may blow whistle if responding lifeguard is unable to The lifeguard closest to the office who is not the initial rescuer must apprise the person at the office of the situation; then offer assistance as required. The third lifeguard assists rescuer and supervises crowd control. Staff person in the office must call 911, unlock the wading pool gate or the gate at the northwest corner for emergency access, and wait in parking area to direct emergency crew when they arrive. The last two steps may be assigned to a lifeguard on break or staff member uninvolved in the rescue. Notify administrative staff via the Emergency Communication Plan. BLOOD / BODY FLUIDS INCIDENTS Any contact with infected blood or body fluids carries the risk of potential infection. Always treat blood and body fluid spills as if they are infectious. Protect yourself first; then treat the victim. Wear appropriate protective equipment, depending on the circumstances. Single use gloves Eye protection Pocket mask Contain spills immediately, then clean up and disinfect the area. Use a solution of one part bleach to ten parts water (mixed that day). Double bag all contaminated items. Place bag in the Hazardous Waste Container and tightly seal the lid. After removing personal protective equipment, wash hands with soap and warm water. Report any exposure to your supervisor immediately. Contaminated Sharps are objects that can penetrate a worker’s skin, such as needles, scalpels, broken glass, capillary tubes and the exposed ends of dental wires. If blood or other potentially infectious wastes are present or may be present, personal protective equipment should be worn. Handling Sharps 1. Put on gloves 2. DO NOT recap, bend or remove needles 3. Contaminated glass should not be picked up by hand, but must be cleaned up using a broom and dust pan. 4. Needles and contaminated glass are to be disposed in a sharps biohazard box, found at either the Head Guard or first aid station. 5. Alert management immediately if punctured by a contaminated sharp. 6. Notify supervisor when sharp or biohazard container is full. ACCIDENTAL FECAL RELEASES (AFR’s)
For any type of AFR, direct all bathers to leave the pool. If the filtration system services more than one body of water, all of the affected pools must be closed. The pool(s) must remain closed until all of the following procedures have been completed. For any type of AFR, direct all bathers to leave the pool. If the filtration system services more than one body of water, all of the affected pools must be closed. The pool(s) must remain closed until all of the following procedures have been completed.
For any type of AFR, manually remove as much of the material as possible. Use a scoop or net, and dispose of the material using the sanitary facilities. Vacuuming is not recommended, however if performed, vacuum to waste and not through the filter. Clean and disinfect the scoop, net and vacuum hose, and place them in the pool during the following procedures.
Formed Stools Raise the free available chlorine level to 3.0 ppm (mg/L) and ensure the pH is between 7.2 – 7.5. Maintain the chlorine concentration for at least 19 minutes before opening the pool. Raise the free available chlorine level to 2.0 ppm (mg/L) and ensure the pH is between 7.2 – 7.5. Maintain the chlorine concentration for at least 25 minutes before opening the pool. Raise the free available chlorine level to 1.0 ppm (mg/L) and ensure the pH is between 7.2 – 7.5. Maintain the chlorine concentration for at least 45 minutes before opening the pool.
K:\Dept\PROS\Recreation\Division Common - Recreation Division\Aquatics\Aquatics Admin\New Hire Orientation\2015 Manual\84.-89. EAP Village Green 2015.docx
Revised 12/2013 Page 2 of 6
ACCIDENTAL FECAL RELEASES (Continued)
Diarrheal Discharge Raise the free available chlorine level to 40 ppm (mg/L). Maintain the pH between 7.2 – 7.5. Maintain the chlorine concentration for at least 6.5 hours before opening the pool. Raise the free available chlorine level to 20 ppm (mg/L). Maintain the pH between 7.2 – 7.5. Maintain the chlorine concentration for at least 12.75 hours before opening the pool. Raise the free available chlorine level to 10 ppm (mg/L). Maintain the pH between 7.2 – 7.5. Maintain the chlorine concentration for at least 25.5 hours before opening the pool. The filtration system should be operating the entire disinfection time. Backwash the filter after the full disinfection time. Return the chlorine level to normal levels. Use sodium thiosulfate for this purpose. Open the pool to normal bathing activities. For any type of fecal release, record the following in the AFR Log: date, time, AFR type, chlorine and pH readings at the time of the event, amount, and type of chemicals added to the pool and amount of time pool closed.
MAJOR CHEMICAL LEAK/EXPOSURE Major chemical leak, spill, or emergency: (such as gas tank rupture, large spill of acid or liquid chlorine or a mixing of incompatible chemicals).
Clear the pool and surrounding areas of patrons immediately. Follow procedures in the Facility Evacuation section. In an outdoor situation, clear in an upwind direction. Notify the staff person at the office to call 911 (or 9-911). Notify the staff person in charge of the facility. Keep all persons out of the area until professional fire/hazmat personnel arrive. This may mean stationing one or more staff in the parking area to warn arriving patrons, as well as notifying nearby park users and adjacent residences. Notify the chemical supplier. Notify administrative staff via the Emergency Communication Plan.
Serious exposure or contact with hazardous chemicals (such as breathing chlorine fumes or skin or eye tissue contact with highly corrosive materials like caustic soda or muriatic acid).
With regard to inhalation exposure, seek an area of fresh air immediately. If irritation or coughing persists, call 911. If a victim is not breathing, remove victim from the exposed area and perform C.P.R. and call 911. With regard to skin or eye contact, causing extreme burning or blistering, flush with large amounts of fresh water for at least 15 minutes. Call 911. Refer to the specific MSDS in the Chemical Management book. Notify administrative staff via the Emergency Communication Plan.
SEVERE WEATHER TORNADOES
When weather conditions warrant, monitor the facility radio for a tornado “watch” (favorable conditions) or a tornado “warning” (actual sighting in your area). In case of a warning, all patrons and staff should move to a basement or an interior small room without windows. . “Sweep” all areas to ensure all staff and patrons are not in exposed areas. Staff is not authorized to detain adults who wish to leave. Keep the radio nearby to continue monitoring conditions. If a strike looks probable shut off main gas valve. Have a flashlight in case the electrical service is interrupted. Should the facility be damaged and deemed possibly unsafe, notify the administrative staff as soon as possible.
K:\Dept\PROS\Recreation\Division Common - Recreation Division\Aquatics\Aquatics Admin\New Hire Orientation\2015 Manual\84.-89. EAP Village Green 2015.docx
Revised 12/2013 Page 3 of 6
SEVERE WEATHER (Continued) THUNDER AND LIGHTENING
“When Lightening Roars, GO INDOORS!” *In the event of potential lightening, the following procedures should be implemented.*
For outdoor pools, a “weather watcher” should be designated each day. This person is responsible for obtaining a weather forecast and notifying management and fellow staff about potential weather hazards that day. Specific times of potentially hazardous weather should be noted.
Management should communicate with staff and swimmers/program participants that there is a potential threat for lightening and hazardous weather. Make it clear that safety measure will be implemented if the threat becomes imminent.
If severe weather is imminent, communicate so with staff and patrons. Staff should follow a 15 second flash to bang rule. If lightening is seen, staff should count the seconds until thunder is heard. If thunder is heard within 15 seconds of seeing lightening, the pools should be cleared.
If at any time a pool is cleared due to weather, record it in the Weather Log and notify Lara Batten at 919763-5227
Always remember, HANDY!
Hand- The five fingers of each hand stand for 5 seconds per mile, flash-to-bang rule. Wait 30 minutes from the last time thunder is heard before opening. Awareness- Know the weather forecast, stay informed and follow the safety plan. If thunderstorms are forecasted, be alert for storm development and to carry out the safety plan. Notify- Tell people that the pool is closed. Do not allow them to use showers, sinks or stand outside, especially under awnings or trees. The locker room may not be safe. In fact, a wet locker room floor is an ideal conductor of electrical energy. Direct patrons to safe structures or hard topped vehicles. Convertibles are not safe from lightening. Your own safety- The pool area is too dangerous for everyone. Be in a safe building or vehicle and remain there until thunder is no longer heard. The pool filter room is not safe due to the water and plumbing. Blue skies, sunshine or lack of rain do not necessarily mean it is safe to reenter the pool area.
Pool and pool area (including grass areas) must be cleared if thunder is heard within 15 seconds of lightning being sighted. Patrons may go into the locker rooms; however, the showers must remain off. A guard or other responsible personnel should be in the locker rooms to maintain order. Use of telephones can present a safety risk during electrical storms. The pool and pool area may be re-opened if the weather conditions mentioned above have not occurred for at least thirty minutes.
K:\Dept\PROS\Recreation\Division Common - Recreation Division\Aquatics\Aquatics Admin\New Hire Orientation\2015 Manual\84.-89. EAP Village Green 2015.docx
Revised 12/2013 Page 4 of 6
Weather Closure Log Time Pool Cleared
Date
Time Pool Reopened
Number of Patrons
Head Guard on Duty
Manager on Duty
MOD Initials
MAJOR POOL MECHANICAL EQUIPMENT FAILURE/POOL LEAK
Try to isolate the problem, is possible. If necessary, shut down heater, main pump and all chemical feed pumps. Notify administrative staff via the Emergency Communication Plan. Monday-Friday, 7:30am-4:00pm contact pool maintenance staff at 303-739-1537 (office) or 303-881-4648 (cell). UTILITIES INTERRUPTION
TELEPHONE
It is essential that there is access to a telephone during all public operating hours. Immediately notify administrative staff via the Emergency Communication Plan. Someone may need to use a personal cell phone or go to another location to make the emergency call. A cell phone will be brought to the pool as quickly as possible. If there is no access to a personal cell phone or to a working phone in the immediate area (e.g., neighboring facility, store or residence) all in-pool programming must be temporarily halted.
GAS/ELECTRICITY
Use emergency flashlights if necessary to help patrons or staff. Check all areas. Make a determination whether current programming must be immediately ended or can continue. Notify administrative staff via the Emergency Communication Plan.
WATER
Make a determination whether current programming must be immediately ended or can continue. Notify administrative staff via the Emergency Communication Plan.
BUILDING SYSTEM FAILURE
Try to isolate the problem, if possible. Make a determination whether current programming must be immediately ended or can continue. Notify administrative staff via the Emergency Communication Plan.
K:\Dept\PROS\Recreation\Division Common - Recreation Division\Aquatics\Aquatics Admin\New Hire Orientation\2015 Manual\84.-89. EAP Village Green 2015.docx
Revised 12/2013 Page 5 of 6
FACILITY EVACUATION
Call 911 or 9-911 if necessary. The staff person in charge must direct staff to check all areas to make sure all patrons are evacuated unless it exposes them to a dangerous situation. Patrons with physical or mental disabilities may need staff’s assistance. If evacuation necessitates using a fence gate, staff needs to have immediate access to fence padlock keys. If the evacuation requires leaving the fenced area and a gate or the keys are unavailable, picnic tables may be used to help patrons and staff, climb over the fence. Staff should assist patrons. Notify administrative staff via the Emergency Communication Plan.
ADDITIONAL CRIMINAL ACTIVITY
When to call police Theft Unruly / violent behavior Drunken behavior Drugs being used or sold on the premises Vandalism to building, cars, etc. Harassment Suspicious character. Attempted robbery Don’t resist Give up the property Be observant in order to help identify suspects.
VIOLENCE IN THE WORKPLACE Violent acts include things such as fights, assaults, child abuse, pushing, verbal threats, aggressive taunting, or brandishing weapons. It may involve conflicts between patrons and staff or between patrons.
Immediately call for staff assistance. Approaching with one or more staff members may be safer than a one-on-one confrontation with a patron. Assess the situation before intervening. Consider the size and temperament of the people involved, the level of hostility in the situation, and your size and physical capabilities, as well as those of the patrons and your staff. If weapons are involved CALL 911 IMMEDIATELY. If possible, evacuate patrons from the area or provide cover within the facility. Do not approach an individual who has a weapon. It may be appropriate to call the police even if you only suspect that something is about to happen. Stay at least six feet away from a violent person. Stand at an angle to a violent person, rather than squarely facing him or her. This allows you a better escape if the person kicks or punches. In some situations, areas of the facility may need to be cleared of people. Implement the Emergency Action Plan for clearing an area, and start crowd control procedures. To keep all patrons safe, it may be necessary to evacuate the entire facility or provide shelter within the facility.
CALLING FIRE/EMERGENCY
CALL 911 IMMEDIATELY Speak slowly and clearly Specify pool address (1300 S. Chambers CIR) Briefly describe situation Give phone number (303-750-0253) Give name DO NOT HANG UP FIRST. Further information may be necessary. Let them hang up before you do.
GENERAL INFORMATION (SEE CRISIS MANAGEMENT PLAN – Located at your facility) Once the immediate emergency is under control, the staff person in charge must gather information for the accident/incident report including staff and witness statements. For your protection, it is not appropriate to give out information or statements to the press, patrons, etc., only administrative staff will release statements to the press, which should be contacted through the Emergency Communication Plan.
K:\Dept\PROS\Recreation\Division Common - Recreation Division\Aquatics\Aquatics Admin\New Hire Orientation\2015 Manual\84.-89. EAP Village Green 2015.docx
Revised 12/2013 Page 6 of 6
E Timecard User Guide Employees
In your internet browser go to www.auroragov.org/etimecard Logging In
Enter your Username and password. a. If it is your first time logging in: Your default username is first initial last name (ex. Mickey Mouse is MMouse.) Your default password is the last four digits of your social security number. b. Change your password by clicking ‘Change Password’ on the left hand side.
Time Entry: Hourly Rate
To Enter Time Paid by the Hour 1. Choose date by clicking on the calendar icon and selecting the date. *Note you cannot enter future dates. 2. Enter your start time by choosing the hour, minute and AM or PM *Remember the City pays on a quarter of an hour system. 3. Enter your end time by choosing the hour, minute and AM or PM. 4. Select your Program/Location. 5. Select your Job Title. 6. Your pay rate for that position will be automatically populated. 7. Click submit for approval. The hours you submit for approval will then appear in the box below labeled ‘Hours Awaiting Approval.’ Once your supervisor approves the time, it will move to the ‘Approved Hours’ box. To continue entering more time simply repeat the steps above.
Time Entry: Lump Sum (Paid per student, per class or a percentage of the class)
To Enter Lump Sums or Pay Per Student 1. Choose date by clicking on the calendar icon and selecting the date. *Note you cannot enter future dates. 2. Enter your start time by choosing the hour, minute and AM or PM. Although being paid a lump sum, we need to know the times employees are working. *Remember the City uses the quarter of an hour system. 3. Enter your end time by choosing the hour, minute and AM or PM. 4. Select your Program/Location. 5. Select your Job Title 6. Enter your class number (if applicable), the quantity of classes taught (typically one per class number) and the total number of students and the lump sum amount for that time frame. 7. Click submit for approval. The hours you submit for approval will then appear in the box below labeled ‘Hours Awaiting Approval.’ Once your supervisor approves the time, it will move to the ‘Approved Hours’ box. To continue entering more time simply repeat the steps above.
DEPARTMENT OF PARKS, RECREATION AND OPEN SPACE CITY OF AURORA AQUATICS UNIFORM REQUIREMENTS Lifeguards City Provides Whistle 1 sweat shirt 2 tank-tops 1 pair shorts 1 fanny pack
You Provide pocket mask lesson suit
Concessions & Cashiers City Provides 2 t-shirts
Guarding
Lessons
Men Uniform shorts with or without shirt, whistle, and rescue tube. any optional pieces with staff shirt.
Women Any suit with guard shorts and shirt. 1 piece red or black suit w/guard printed on suit. Athletic 2 piece, red or black w/guard printed on suit.
*all options also include a whistle and rescue tube
*all options also include a whistle and rescue tube
Optional Guard Pieces: caps (no rude slogans) must be worn with bill to front. No stocking caps or beanies Sunglasses Red, black or grey solid sweatpants red or black swim suits sandals / teva’s (w/socks OK) shoes and no rude slogans on any optional pieces
Men Any non zippered swim trunks. No City of Aurora staff shorts allowed for lessons. prefer dark colored suits/shorts
Women Any 1 piece suit or any athletic 2 piece suit purchased through the City of Aurora only. No City of Aurora staff shorts allowed for lessons. prefer dark colored suits/shorts
If you are rotating into the stand from the water during lessons, you may wear your teaching suit with rescue tube and whistle while guarding. If you are guarding lessons and not teaching, you must be in your guard uniform. You may not wear any permanently altered uniform pieces. NO tying or rolling of uniform pieces. All two piece suits should be of modest design. Management reserves the right to approve all suits. No shoes in guard stand – sandals only. Failure to wear the uniform could result in formal reprimand or temporary suspension. Please keep uniform clean and professional looking. (DO NOT SWIM OR TEACH IN YOUR UNIFORM SHORTS) When working outdoors, sunglasses and sunscreen are highly recommended. Please refer any questions regarding this policy to your manager.
Appearance The way you look on the job reflects not only on you, but also the image of the city. In addition to wearing your uniform while on duty the following rules apply:
Uniform pieces must be clean and in good condition. Talk to your manager if you need replacements. Neatness and personal cleanliness are required Visible body piercing is limited to the “stud” type and excessive piercing may be restricted. Visible tattoos of offensive design or matter are prohibited. Revised 5/2014
K:\Dept\PROS\Recreation\Division Common - Recreation Division\Aquatics\Aquatics Admin\New Hire Orientation\2015 Manual\93. Uniform Policy.doc
AQUATIC STAFF ORIENTATION: CRIME PREVENTION
PERSONAL PROPERTY Keep Secure Wallet Keys Miscellaneous Identify Vehicles Watching property of patrons CITY PROPERTY Money/Discount Cards Cash Register/Safe Keys Miscellaneous WHEN TO CALL POLICE Theft Vandalism Unruly conduct Harassment Refusal to leave premises Drunkenness/Drug Usage Suspicious character / behavior Responding to patron concerns ATTEMPTED ROBBERY Don’t resist Give up the property Be observant Call police
K:\Dept\PROS\Recreation\Division Common - Recreation Division\Aquatics\Aquatics Admin\New Hire Orientation\2015 Manual\94. Crime prevention.doc Page 1 of 1
CHILD LABOR LAWS POLICY Child Labor Regulations – Federal and State Information from Mountains States Employers Council, Inc., Published – 1999, Still current in 2001 per COA H.R. Dept. I. Policy: Child Labor requirements under The Fair Labor Standards Act, which apply to minors, employed in nonagricultural occupations are summarized in this Memorandum. The City and this Division are subject to the Act and must comply with the child labor provisions. Between federal and state requirements, the more stringent standard must be observed. See Summary from Mountain States Employers Council, Inc. being distributed by inter-city mail. The information provided is general in nature and designed to serve as a guide. II. Scope: These regulations apply to division employees, both regular and temporary status. III. Responsibilities: It is the responsibility of all staff that hires, supervise and schedule employees to comply with the following regulations. Non-compliance opens the city to state and federal audits, and significant liabilities. In Colorado – fines (up to $10,000 for each employee who is the subject of a child labor violation) for first violation and criminal penalties for second violation. In the case of willful violation, the Act provides for a fine up to $10,000; or, for a second offense committed after the conviction of such a person for a similar offense, for a fine of not more than $10,000; or imprisonment for more than 6 months, or both. IV. Procedures: KEY POINTS: for 16 and 17 year old minors may NOT be employed: 1. MORE THAN 8 HOURS A DAY. 2. MORE THAN 40 HOURS A WEEK KEY POINTS: for 14 and 15 year old minors may NOT be employed: 1. DURING SCHOOL HOURS, except as provided for in Work Experience and Career Exploration Programs. 2. BEFORE 7 a.m. or AFTER 7 p.m. except 9 p.m. from June 1 through Labor Day (time depends on local standards). 3. MORE THAN 3 HOURS A DAY – on school days. 4. MORE THAN 18 HOURS A WEEK – in school weeks. 5. MORE THAN 8 HOURS A DAY – on non-school days (Sat., Sun., Holidays, Breaks). 6. MORE THAN 40 HOURS A WEEK – in non-school weeks (Breaks of one week or more).
CITY OF AURORA DEPARTMENT OF PARKS, RECREATION AND OPEN SPACE Taken directly from the City of Aurora, Personnel Policies and Procedures Manual. January 2007 4-5 DISCRIMINATION, HARASSMENT AND SEXUAL HARASSMENT A. Applicability These procedures apply to all employees and include all complaints of discrimination, harassment and sexual harassment made by an employee or a citizen. B. General Considerations 1. The City of Aurora is committed to providing a work environment that is free of unlawful discrimination and harassment. 2. The City of Aurora shall not condone nor tolerate actions, words, jokes, or comments based on an individual’s sex, race, national origin, age, religion, disability, or any other legally-protected category. As an example, sexual harassment (both overt and covert) is a form of employee misconduct that is demeaning to another person, undermines the integrity of the employment relationship, and is strictly prohibited. An employee who is determined to have violated this section may be subject to disciplinary action up to and including termination 3. The City, its management and its supervisors shall take prompt corrective action when they become aware of any type of discrimination, harassment or sexual harassment. 4. All actions taken to investigate and resolve complaints shall be handled in a timely and objective manner. 5. No employee shall be intimidated, harassed, threatened or retaliated against, coerced or disciplined in any way for reporting alleged acts of discrimination, harassment or sexual harassment or for filing a discrimination, harassment or sexual harassment complaint. C. Definitions 1. Discrimination Discrimination with respect to any condition of employment, or against any applicant for employment, may be a violation of Title VII of the Civil Rights Act of 1964, as amended, the Age Discrimination in Employment, the Americans With Disabilities Act of 1990, the Civil Rights Act of 1991, and/or State statutes. Discrimination concerns the unfair or unequal treatment of a person or group (either intentional or unintentional) based on race, color, age, national origin, religion, sex, or disability. 2. Harassment (Hostile Work Environment) Harassment is verbal or physical conduct based upon sex, race, color, religion, national origin, age, disability, or protected activity that involves an atmosphere of unwelcome working conditions that have the purpose or effect of unreasonably interfering with an individual’s work performance or creating an intimidating, hostile, or offensive work environment. Examples of such harassment include but are not limited to the following: • Making or displaying derogatory ethnic or racial statements, or belittling one’s religion or religious practices. • Perpetuating stereotypes about one’s age, gender, etc. • Refusing to assist an employee or customer because of his or her race, gender, etc. 3. Sexual Harassment Unwelcome sexual advances, requests for sexual favors, with or without accompanying promises, threats, or reciprocal favors or actions and other verbal or physical conduct of a sexual nature made to an employee when: a. Submission to such conduct is either explicitly or implicitly a term or condition of an individual’s employment, or b. Submission to or rejection of such conduct by an individual is used as the basis for employment decisions affecting such individual, or c. Such conduct has the purpose or effect of substantially interfering with an individual’s work performance, or d. Such conduct has the purpose or effect of creating an intimidating, hostile or offensive working environment.
K:\Dept\PROS\Recreation\Division Common - Recreation Division\Aquatics\Aquatics Admin\New Hire Orientation\2015 Manual\96.-98. Discrimination & Harrassment Policy.doc
Examples of sexual harassment include but are not limited to the following: • Conditioning promotion, demotion, performance evaluations and the like upon submission to sexual favors. • Touching that is unwanted, uninvited or offensive. • Displaying sexually suggestive or explicit materials, pictures or cartoons. • Relating sexually suggestive or explicit stories or “jokes.” • Making sexually suggestive or explicit gestures. D. Reporting Employees who believe they have been subjected to any form of discriminatory or harassing behavior by anyone, including supervisors, co-workers, customers, clients or visitors must bring the matter to the attention of their department director, the City’s Employee Relations Officer, or the Director of Human Resources within 300 days of the discriminatory or harassing behavior. E. Investigation The City shall investigate all timely complaints and shall endeavor to handle these matters quickly in a professional manner so as to protect the parties involved. All members of management are responsible for promoting a working environment free of discrimination or harassment. If a supervisor is advised, or becomes aware, of an alleged incident, he or she immediately shall report it to their department director, the City’s Employee Relations Officer, or the Director of Human Resources. If the results of an investigation confirm the offense, appropriate disciplinary action, up to and including termination shall be taken against the person violating this policy. F. Representation 1. A complaint may be filed by an individual employee, a group of employees or by a designated representative of an employee or a group of employees. 2. Throughout the complaint procedure, the term “employee” shall refer to the employee or employees filing the complaint and/or the designated representative. G. Complaint Termination Management reserves the right to initiate or continue the investigation of any complaint if deemed appropriate, even if the complainant(s) fail to pursue the complaint, withdraw the complaint or separate from their employment with the City. H. Confidentiality During Investigation During the investigation, City employees may only discuss the complaint with authorized persons (or their designee). I. Complaint Procedure – Complaints Involving Career Service Employees (excluding Police Career Service Employees) If a complaint involves Career Service employees exclusively (as complainant, subject or witness) the following procedures shall apply. 1. Following the occurrence of the event(s) alleged to constitute discrimination, harassment or sexual harassment or obtaining knowledge of the circumstance(s) alleged to constitute discrimination, harassment or sexual harassment, the employee may submit a written or verbal complaint to his or her Department Director, the City’s Employee Relations Officer, or the Director of Human Resources. If the subject of the complaint is a Department Director, Deputy City Manager or City Council Appointee the employee should submit the complaint directly to the City’s Employee Relations Officer or the Director of Human Resources. Such complaints shall be addressed by the Department Director’s Deputy City Manager, City Manager, or City Council, as applicable. 2. Within five (5) working days of receiving the employee’s complaint, the employee’s Department Director or his or her designated representative or the City’s Employee Relations Officer shall respond in writing to the employee and shall: a. Acknowledge receipt of the complaint to the employee, b. Explain the steps that shall be taken to investigate and address the complaint, c. Refer the complaint to the City’s Employee Relations Officer for investigation, (if the complaint was not submitted directly to the City’s Employee Relations Officer), and d. Advise the City Attorney’s Office, Director of Human Resources and the employee’s Deputy City Manager or City Council Appointee, as applicable, that an investigation has been initiated.
K:\Dept\PROS\Recreation\Division Common - Recreation Division\Aquatics\Aquatics Admin\New Hire Orientation\2015 Manual\96.-98. Discrimination & Harrassment Policy.doc
3. Upon receiving the employee’s complaint, the complaint shall be investigated promptly by the City’s Employee Relations Officer or designee. In the event that the employee files a complaint with an outside agency prior to filing an internal complaint, the complaint shall be investigated by the City Attorney’s Office as part of the response to the outside agency. 4. The investigation shall include discussion(s) with any or all parties involved, including the subject(s) of the complaint, and a written report of findings shall be prepared. 5. The report of findings shall then be provided to: a. The employee’s Department Director, b. The subject of the complaint’s Department Director, and c. The Director of Human Resources. 6. Within ten (10) working days of receiving the report of findings from the City’s Employee Relations Officer, the Department Director of the employee who was the subject of the complaint shall: a. Meet with a representative of the City Attorney’s Office, the City’s Employee Relations Officer or designee, and the Director of Human Resources, or his or her designee, and review the findings of the investigation, b. Determine what action(s) if any, should be taken regarding the complaint, and 7. Within five (5) working days of determining what action(s) if any, should be taken regarding the complaint, the Department Director shall respond in writing to the complainant with the decision, with a copy of the decision being provided to: a. The City Attorney’s Office, b. The employee’s Department Director, c. The employee’s Deputy City Manager, or City Council Appointee, as applicable, d. The Director of Human Resources, and e. The City’s Employee Relations Officer. 8. Within five (5) working days of receiving the Department Director’s decision, the complainant may request a meeting with his or her Deputy City Manager or City Council Appointee, as applicable. This request must: a. Be in writing. With a copy sent to: i. The employee’s Department Director, ii. The Director of Human Resources and iii. The City’s Employee Relations Officer. b. Specify the employee’s reasons for disagreeing with the Department Director’s decision. Absent written notification from the employee to the contrary, it shall be assumed that the employee accepts the Department Director’s decision regarding the complaint and the complaint process shall be concluded. 9. Within ten (10) working days of receiving the request for a meeting, the employee’s Deputy City Manager or City Council Appointee, as applicable, shall meet with the complainant, the employee’s Department Director and any other person(s) relevant to the meeting. 10. Within five (5) working days of the conclusion of the meeting, the employee’s Deputy City Manager or City Council Appointee, as applicable, shall prepare a final decision regarding the complaint and shall provide a copy of this decision to: a. The complainant, b. The employee’s Department Director, c. The employee who was the subject of the complaint, d. The Department Director of the employee who was the subject of the complaint, e. The City Attorney’s Office, f. The Director of Human Resources, and g. The City’s Employee Relations Officer. The decision of the employee’s Deputy City Manager or City Council Appointee, as applicable, is final and ends the complaint process.
K:\Dept\PROS\Recreation\Division Common - Recreation Division\Aquatics\Aquatics Admin\New Hire Orientation\2015 Manual\96.-98. Discrimination & Harrassment Policy.doc
CITY OF AURORA Parks, Recreation and Open Space THE AMERICANS WITH DISABILITES ACT The Americans with Disabilities Act (ADA) delineates specific requirements for state and local governments. This includes all activities, programs, and services of each department of a local government. Employees of the government should ensure that there is no discrimination against individuals with disabilities and that all of the services are available to all eligible individuals. The ADA prohibits discrimination against any qualified person with a disability. State and local governments may not deny a person participation in services, programs and activities conducted by a local government. The person with the disability is the best person to consult regarding how to make the activity accessible. A disability is defined as a physical or mental impairment that substantially limits one or more of the major life activities or being regarded as having such impairment. Physical and mental disabilities include orthopedic, visual, speech and hearing impairments, cerebral palsy, epilepsy, muscular dystrophy, multiple sclerosis, cancer, heart disease, learning disabilities, HIV, drug addiction and alcoholism. An individual with a disability who, with or without reasonable modifications to rules, policies, or practices, the removal of architectural, communication, or transportation barriers, or the provision of auxiliary aids and services, meets the essential eligibility requirements for the receipt of be accommodated, services or the participation in programs or activities provided by a public entity must be accommodated. In other words, the Recreation Division will attempt to accommodate a person with a disability in many creative ways as long as the accommodation does not fundamentally change the activity. The Recreation Division provides technical assistance for individuals with disabilities in accessing recreation programs. Specific requests may be directed to the Therapeutic Recreation Program at 303-739-6892. You are encouraged to make any reasonable accommodation as necessary. Remember people with disabilities are just like you. They have feelings, desires and the need for caring human interactions.
CUSTOMER SERVICE AND REDUCING ATTITUDE BARRIERS
Use first person language Speak directly to the person using eye contact Never make assumption about a patrons’ ability to communicate, understand, or carry out a task Ask if someone needs assistance before assuming that they need it Use open-ended questions whenever possible Try written communication if speaking does not seem to be effective Whenever possible, position yourself to communicate at eye level with patrons Remember people with disabilities are just like you
DEPARTMENT OF PARKS, RECREATION and OPEN SPACE THE AMERICANS WITH DISABILITIES ACT SUMMARY (2/15/96)
TITLE I - GEARED TOWARD EMPLOYMENT & DEFINITIONS ADA PROTECTS: Individuals with, or having a record of, certain physiological, mental or psychological disorders or conditions such as cosmetic disfigurement, anatomical loss affecting one or more of the following body systems: neurological; musculoskeletal; special sense organs; respiratory, including speech organs; cardiovascular; reproductive; digestive; genitourinary; hemic and lymphatic; skin endocrine; or many mental or psychological disorders are covered. Specific examples of some types of conditions may include dyslexia, HIV virus, blindness, scarring, epilepsy, mental retardation, back condition, and former drug/alcohol use. ADA DOES NOT PROTECT: Individual characteristics such as eye color, hair color, lefthandedness, height or weight, predisposition to illness, pregnancy, or common personality traits (e.g. poor judgment; quick temper, abrasive personality), poverty, lack of education, prison record, baseball player’s inability to pitch (example), homosexuality, bisexuality, safety or health threats, transvestitism, transsexualism, pedophilia, exhibitionism, voyeurism, gender identity disorder not resulting from physical impairments, or other sexual behavior disorders, compulsive gambling, kleptomania, pyromania, psychoactive substance use disorders resulting from current illegal use of drugs/alcohol. DUTY OF REASONABLE ACCOMMODATION: Making facilities readily accessible and useable by an individual with a disability. This may include job restructuring, or modified work schedules, modification of: equipment, examination processes, training materials/policies, providing readers and interpreters for the deaf and blind, or allowing an employee to provide equipment or devices that an employer is not required to provide.
TITLE II - GEARED TOWARD CUSTOMER DEFINITION: No qualified individual with a disability shall...be excluded from participation in or be denied the benefits of services, programs, or activities provided or made available by a public entity or be subjected to discrimination by any public entity because a public entity’s facilities are inaccessible to or unusable by individual with disabilities. ACCOMMODATIONS: Title II may require public entities to provide the following for individuals with hearing/seeing impairments: qualified interpreters, note takers, transcription services, written materials, telephone handset amplifiers, assistive listening devices for deaf persons, videotext displays, or other effective methods of making aurally delivered materials available to individuals with hearing impairments.
K:\Dept\PROS\Recreation\Division Common - Recreation Division\Aquatics\Aquatics Admin\New Hire Orientation\2015 Manual\100. The Americans with Disabilities Act Summary.doc Page 1 of 1