Nov/Dec 2019 Window on rental housing by Austin Apartment Association

ON RENTAL HOUSING

NOV DEC 2019

14 Vexing Topic of

Homelessness

20 Disaster Preparedness

22 Quiz: Are Your

THIS ISSUE:

Access Control Methods Out of Control?

A LETTER FROM THE EVP

32 Professional of

Emily Blair, CAE

the Year Nominees

AND 2020 Sponsorship Opportunities T H E O F F I C I A L P U B L I C AT I O N O F T H E

Austin Apartment Association

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CONTENTS NOVEMBER / DECEMBER 2019 ISSUE

FEATURES 6 20

Your AAA Staff Here to serve you.

When it’s time to call the Red Cross: Disaster Preparedness

Food Drive Wraps Up with Last Hurrah North Happy Hour & Silent Auction

Quiz: Are Your Access Control Methods Out of Control?

Understanding the ORA™ Score

2020 Sponsorship Opportunities

Holiday Gala flyer

Fall Fest at Salt Lick

Maintenance Huddle

Larry Niemann Fall Golf Classic

Professional of the Year Nominees

Important Dates

NOVEMBER / DECEMBER /

Austin Apartment Association 2 0 19- 2020

The Official Publication of the

AUSTIN APARTMENT ASSOCIATION 8620 Burnet Road #475 Austin, TX 78757 P: 512.323.0990 F: 512.323.2979 www.austinaptassoc.com

Communications Advisory Committee Chairs Danielle Archuleta (844) 433-3824 Stephanie Naylor (512) 335-8138

Publishing Director Emily Blair, CAE

Editor

IN E V E RY I SSUE 5 8 9 10 12

Leadership Calendar Market Report Presidentâ&#x20AC;&#x2122;s Perspective

14 34 36 40

Diamond Sponsors

Industry Update Education Opportunities Law in Order Products/Services Directory

Naomi Bludworth

Association Staff Emily Blair, CAE Executive Vice President, emily@austinaptassoc.com

A DV E RTI SE R I N DE X

Dana Bolz, CMP Director of Events/Meetings, dana@austinaptassoc.com Paul Cauduro, Director of Government Relations,

paul@austinaptassoc.com Amber Collins, Director of Marketing & Communications,

amber@austinaptassoc.com Jeanette Gonzalez, Receptionist, Admin. Assistant,

jeanette@austinaptassoc.com Amy Lydic, CAE

IFC Austin Energy

13 Century A/C Supply

57 BG Multifamily 59 Ameristar

A&A Wrecker

23 Charter Furniture

Camp Construction

CSC ServiceWorks

53 Cruise4Two

11 Maintenance Supply Headquarters

Ameristar

OBC Integrity Paving

55 Austin Estate Gate

Director of Education

amyl@austinaptassoc.com Lynne Williams, Accounting Manager, lynn@austinaptassoc.com Robbie Robinson, CAPS, CAM, ARM, Director of Membership Development

robbie@austinaptassoc.com Event Photos by David Cox

www.davidcox.org

Design by Graphic Engine Design Studio

www.GraphicEngine.net

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The advertising and article submission deadline for the January/February 2020 issue of Window on Rental Housing is November 15, 2019. The advertising and article submission deadline for the March/April 2020 issue of Window on Rental Housing is January 15, 2019. All material submitted is subject to review and approval of the Austin Apartment Association. The publisher assumes no responsibility for care and return of unsolicited material. The Austin Apartment Association is affiliated with the Texas Apartment Association and the National Apartment Association. For questions concerning advertising, articles or subscriptions, call (512) 323-0990. Window on Rental Housing is published bi-monthly by the Austin Apartment Association, 8620 Burnet Road #475, Austin, Texas 78757, (512) 323-0990, (512) 323-2979 fax.

2019 -202 0 EXECUTIV E COMMIT T EE

2019-2020 BOARD OF DIRECTORS Kris Burleson, CAS, Gage Multifamily Services Kimberly Faulkner, Greystar Travis Fowler, Century A/C Supply Michael Garcia, CAM, CAPS, Capstone Real Estate Services, Inc. Adrian Garcia, CAM, CAPS, Bluebonnet Commercial Management, LLC Desiree Golden, CAM, CAPS, Foundation Communities

Sandy Eckhardt CREA Management

Stephani Park Roscoe Properties

President

President-elect

Ryan Harmon

Christy Sanchez

CAS

CPM, CAM

Camp Construction

Shannon Green, Weinstein Properties Lyndsay Hanes, CPM, Topaz Asset Management

Alliance Residential, LLC, Secretary/Treasurer

Vice President

Meagan Johnston, CAPS, Roscoe Properties Chelsea Kneeland, CAS, J Turner Research Sam Levassar, CAS, Camp Construction Stephanie Naylor, CAS, Flooring Warehouse Terri Needham, CAS, PS Landscapes, Inc. Christi Pyle, CAM, CAPS, LDG Development Toni Rackley, Flooring Warehouse Haydee Scott, CAS, BG Multifamily Amanda Seamans, CAS, Texas Materials a CRH Company

Stephanie Petersen, CAM Bluebonnet Commercial Management LLC

Katya Watson

Renee Zahn

CAM

NALP, CAM, ARM, CPM

VP at Large

Immediate Past President

Greystar

Tracy Slappey-Scott, Pinnacle An American Mgmt. Co. Missy Sterns, CAPS, LDG Development

Greystar

Bill Warren, Warren Law Firm

A A A PAST PR E S IDENTS John Harrison* (64)

Jim Solt* (76)

Carl E. Beck (88)

Frank Montgomery* (65)

Steve Colella (77)

Kim M. McGregor (89)

Jim Eichelberger* (66)

Ted Hendricks* (78)

Beth Holt (90)

Andy Wagner* (67)

Hank Guerrero* (79)

David Stapleton, CPM (91)

Ray Littlefield* (68)

Don Tait (80)

Sheri Gallo (92)

George Nalle* (69)

Ray Head (81)

Gina Roberts (93)

Don Jackson (70)

Ed Norton (82)

Carol Martine, CPM (94)

Gene McGregor* (71)

Bob Benson (83)

Keith Warner (95)

Ed Hamel (72)

Jimmy C. Elliott (84)

Michael R. Hill, CPM (96)

Barry Gillingwater* (73)

Joe Sharp (85)

Vicki L. Sharp, NALP, CAPS (97)

James Raper (74)

Dick Obenhaus (86)

Kim M. McGregor (98)

Rich Ellmer (75)

Susan Melton (87)

Anna Kelley* (99)

Bill Roland, CPM, CCIM (00-01) Tami Martin, NALP, CAMT, CAM, CAPS (01-02) Carol Martine, CPM (02-03) Joy Lamb, CPM (03- 04) John Raper (04-05) Debi Wehmeier, CPM (05-06) Renee Clark, CAM, CAPS (06-07) Sherry Perrin (07-08) Jana Ellis (08-09) Kara Garst, CAPS (09-10) Sarah Thompson, CAM, CAPS

Brooke Mahoney-Livesay CAPS (11-12) Sandy Eckhardt (12-13) Colleen Grahn (13-14) Robbie Robinson, CAM, CAPS, ARM (14-15) Gus Villegas (15-16) Theresa Ebner (16-17) Dwayne Stewart (17-18) Renee Zahn, CAM, NALP, ARM, CPM (18-19) *deceased

(10-11)

2019- 2020 COMMIT TEE CH AIR PER S ONS Austin Supervisors Council

Kimberly Faulkner Meagan Johnston, CAPS Shanna Pope Communications Advisory Committee

Education Foundation Board President

Brooke Mahoney-Livesay, CAPS Food Drive

Danielle Archuleta Stephanie Naylor, CAS

Stephanie Naylor, CAS Terri Needham, CAS Paige Russell

Community Outreach

Investment Committee

Taryn Merrill Toni Rackley

Stephanie Petersen, CAM Ben Wells, CAS

Education Advisory Council

Legislative Committee

Dedra Bouffard, CAM Krista Washbourne

Meagan Johnston, CAPS Lyndsay Hanes, CPM Stephanie Petersen, CAM

Membership A-Team

Products & Services Council

Of Counsel

Robyn Riley Carrie Thomes, CAM

Bill Warren, Warren Law Firm

Ryan Harmon, CAS Joshua Nichols

Ryan Harmon, CAS, Chair Rene Flores, CAS, Chair-elect Toni Rackley, Vice Chair Terri Needham, CAS, Immediate Past Chair

Next Gen Committee

PSC Members at Large

Tiffany Blankman John Claybrook Brooke Ludwig

Kris Burleson, CAS Brian Hackworth Chelsea Kneeland, CAS Shay Mickler, CAM, CAS Ashley Pruden, CAS Robyn Riley Anna Samaratunga, CAS Haydee Scott Carol Taylor

Membership M-Team

Political Action

Theresa Ebner, CAM, CAPS, CPM Gus Villegas

Texas Apartment Association

512-479-6252 National Apartment Association

703-518-6141

NOVEMBER / DECEMBER /

Your AAA STAFF HERE TO SERVE YOU. Dear Members,

an you believe we are closing in on another decade change? A member of our Executive Committee stated this to me earlier this week, and it really struck me, as we enter into 2020, another 10 years have gone by! Not only that, almost a whole year has passed since I became Executive Vice President for this dynamic association. It has been an exciting year! Let’s be honest, there have been some challenges…but also some major achievements, and a whole lot of fun! As with any leadership change, there is naturally an evolution at the organization. I was blessed to be able to work from a strong foundation built by this Association leadership and the former Executive Vice President, Kristan Arrona – who was just recognized as the National Apartment Association’s recipient of the Association Executive Lifetime Achievement Award! This year included not only an evolution with some of our Association staff, but also an evolving of our view of the future based on what we’ve learned going through the strategic planning process.

Emily Blair, CAE Executive Vice President (512) 323-2275 emily@austinaptassoc.com

Dana Bolz, CMP Director of Meetings and Events (512) 323-2460 dana@austinaptassoc.com

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How the Association serves its members going forward will be driven by the desire to enhance components like our member experience and brand – to ensure we remain relevant for our industry for years to come; just as we have been for many years past. I can’t wait to unveil all of these new strategic priorities in the new year! As I approach my anniversary, I want to thank the leadership who has been patient with my learning curve, the members who have welcomed me in, and the staff team for being a steady strength in a year full of change. I look forward to introducing y’all to some new members of the team – Amber Collins and Lynne Williams, who are just getting started on staff as Marketing and Communications Director and Accounting Manager respectively. There is much more opportunity ahead as we dive into the next decade, and I am so excited to be able to lead this Association and be a part of this growing industry. More importantly, I feel honored to be working for and serving all of you. Thank you for your membership! Happy Holidays,

Emily Blair, CAE

Paul Cauduro Director of Government Relations (512) 323-2286 paul@austinaptassoc.com

Amber Collins Director of Marketing & Communications (737) 300-1101 amber@austinaptassoc.com

Jeanette Gonzalez Administrative Assistant (512) 323-0990 Jeanette@austinaptassoc.com

Amy Lydic, CAE Director of Education (512) 454-9375 amyl@austinaptassoc.com

Robbie Robinson Director of Membership Development (512) 334-1837 robbie@austinaptassoc.com

Lynne Williams Accounting Manager (737) 300-1102 lynne@austinaptassoc.com

NOVEMBER / DECEMBER /

Calendar of

EVENTS

NOVEMBER 2019 PLACE

TIME

9:30am

Legislative Committee – CLOSED MEETING

AAA

6-8

NAA Assembly of Delegates

Greenville, SC

What Fair Housing Means for Maintenance & Residents

AAA

Food Drive North Happy Hour & Silent Auction Fundraiser

Easy Tiger LINC

Leasing Bootcamp

AAA

8:30am-11:30am

Education Advisory Council

AAA

12pm

A-Team Committee

The Local Post

Food Drive Committee

AAA

9am

Learn at Lunch: What to Do When You Receive a Resident Complaint from the PUC

AAA

12pm

Supervisors Council Property Tour

8:30am – 12:30pm

So You Want to be a Manager

Food Drive Delivery Day (AAA Office Closed)

AAA

8:30am-11:30am

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5PM-8PM

3:30pm

8:30am-11:30am

28-29 AAA Office Closed for Thanksgiving Holiday

DECEMBER 2019 DATE EVENT

PLACE

TIME

Executive Committee

Headliner’s Club 11:30am

AAA Board of Directors

AAA

5pm

Time Management & Preventative Maintenance

AAA

8:30am-11:30am

Maintenance Huddle Happy Hour

Water Tank 4PM-6PM

Team Building - Finding Those Magic Moments

AAA

8:30am-11:30am

Maintenance Roundtable

AAA

2pm

A-Team Holiday Happy Hour

TBD

3:30pm

Holiday Gala

Hyatt 6:30pmRegency Hotel 10:00pm

Disrupting the Conversation: Emotional Intelligence

NextGen Holiday Happy Hour TBD

AAA

24-25 AAA Office Closed for Christmas Holiday

8:30am-11:30am 4-6pm

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DATE EVENT

October 2019

Market Line - AUSTIN AUSTIN OVERVIEW Occupancy: Price: Rental Rate: Size:

92.4% 1,313 $/mo 1.50 $/sf/mo 873 sf

Past 12 Months: 7.4% Rental Rate growth 9,130 units absorbed Operating Supply: 1003 communities 232,880 units Recently Opened (12 mo): 32 communities 8,546 units

The box on the left displays a snapshot of the current market conditions. The graph on the right displays the overall occupancy and effective rental prices over the past 24 months. These statistics are derived from a continuous survey of all apartment communities. Effective rental prices are calculated net of concessions and utility adjustments. The table below lists the 5 hottest submarkets in the Greater Austin area. There are a total of 11 submarkets, and the ranking is based on the best combination of rental rate growth and absorption over the past 3 months.

Under Construction: 57 communities 15,220 units Proposed Construction: 42 communities 12,775 units

History of Effective Price & Occupancy 93

1350

1300

91 1250 90 1200

1150

O N D J F M A M J J A S O N D J F M A M J J A S 2017

2018

2019

Price ($/mo)

Occupancy %

The table below distributes and analyzes concessions (specials) by classification. Concessions generally are represented by three types of specials: move-in, months free, or floorplan. ApartmentData.com captures the effect of these specials and prorates them over a lease term to arrive at a percentage reduction in market or street rents.

HOTTEST SUBMARKETS

CONCESSIONS

Over The Past 3 Months

Rank Submarket

Annualized % of Mkt Growth % Absorbed West/ Sunset Valley/ Barton Creek 10.7% 1.7% Pflugerville/ Tech Ridge/ Wells Branch 8.1% 1.2% Cedar Park/ Leander/ Four Points 19.5% 0.9% I-35 South 8.9% 1.1% Research Blvd/ North Lamar 7.3% 1.3%

Class

1 2 3 4 5

ALL A B C D

Total Units w/ Concessions 48,304 19,523 11,593 12,718 4,470

% of Total Units 21% 31% 18% 19% 12%

Other Texas Markets HOUSTON

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Occupancy: Price: Rental Rate: Size:

90.3% 1,050 $/mo 1.19 $/sf/mo 883 sf

SAN ANTONIO Occupancy: Price: Rental Rate: Size:

91.5% 980 $/mo 1.15 $/sf/mo 852 sf

DALLAS/FT.WORTH Occupancy: Price: Rental Rate: Size:

91.7% 1,158 $/mo 1.32 $/sf/mo 875 sf

Past 12 Months: 3.0% Rental Rate growth 12,128 units absorbed

Past 12 Months: 5.0% Rental Rate growth 5,716 units absorbed

Past 12 Months: 5.1% Rental Rate growth 20,275 units absorbed

Operating Supply: 2,812 communities 659,188 units

Operating Supply: 912 communities 194,078 units

Operating Supply: 3,125 communities 736,221 units

Citywide Effect -1.1% -1.8% -0.8% -0.6% -0.5%

Average Special -4.8% -5.9% -4.5% -3.0% -3.4%

ApartmentData.com has been providing apartment data and marketing products since 1986. We provide real time access for property specific information, market surveys and historic submarket data for over 3.5 million apartment units in AZ, FL, GA, NC, TN, and TX. Cindi Reed Account Manager 512.969.1499

NOVEMBER / DECEMBER /

President’s

PERSPECTIVE GRATITUDE, THE HOLIDAYS, AND THE EXTENDED AAA FAMILY

Sandy Eckhardt

CREA Management 2019-2020 President

As each year winds down, we all start to reflect on the values that we hold dear. Those who know me know that the most valuable piece of my life is my family. As a member of the Association, whether for a long or short time, you have probably heard, or more than likely have experienced, that we are very much like a family.

The ultimate lasting value in this “family” is rooted in all of us working together toward the same goals.

t AAA, the most valuable asset is truly our culture of community here. Our AAA “family” has proven to be a strong community of members who support one another and consistently make a positive impact on the apartment industry in Central Texas. As many families often do, ours is one that is always growing and expanding. With the enormous growth of our region, so too has this industry grown. The continuous growth makes being a part of this industry so exciting. We want to make sure our organization and the makeup of our members reflect that same vibrancy and growth. With that in mind, our hope and goal are to continue, as an organization, to focus on the engagement of all types of individuals from all sectors of our industry. I am honored to be serving as your AAA President for the second time. This experience has given me a keen perspective of those who may be “new” to the AAA family (including our very own Executive Vice President – Emily Blair, see her letter on page 6). Looking at the Association through that lens has allowed me to see opportunities for our organization to include new individuals and identify standout members who will serve as the future of this association. Since my installation, there are so many amazing people that I have come to know that I am confident will serve the next generation of the AAA

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family well. I can’t wait to see how high they soar in their careers and leadership roles here at the Association. The ultimate lasting value in this “family” is rooted in all of us working together toward the same goals. Just like you have goals for your family, we too have goals for the Association. Your association leadership has been working together to identify strategic priorities for the next three years. We’re excited to report that we’ll soon be sharing them with all of you! Much the same as your own family, each member has something different, and valuable, to contribute to accomplish our collective goals. As such, AAA will be looking to YOU to help us bring the Association to new heights. We want to see you engage and use your talents, ideas, energy and passion to elevate this association and industry to levels at which we can all be proud. It is then, and only then, we will have the key ingredients for that “secret sauce” culture that we have all felt around the Association – and ensures the “family” legacy over the long term. So as you wind down your year and spend time with both your AAA and your actual family; I hope you look around and see the many talents represented, and know that together, much will be accomplished. Thank you for being a part of the AAA community. I wish you and yours a wonderful and thankful holiday season!

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Questions? Call Robbie Robinson, Director of Membership or email robbie@austinaptassoc.com.

NOVEMBER / DECEMBER /

/ W I N D O W O N R E N TA L H O U S I N G

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NOVEMBER / DECEMBER /

THE VEXING TOPIC OF HOMELESSNESS By Paul Cauduro, AAA Director of Government Relations

However, even with the success of the veteran housing effort, homelessness remains a vexing issue.

n September 2016, then-Secretary of Housing and Urban Development Juan Castro traveled to Austin to recognize the city for achieving what few cities had been able to accomplish: ending veteran homelessness. While not a literal “end” to the veteran homelessness situation because veterans can still be found living on the street, the recognition was justified because the city had organized resources and galvanized organizations to eliminate the backlog of veterans seeking permanent supportive housing. That collaborative effort is still producing results today, years after the fact, because the systems and processes created during the effort help homeless veterans seeking housing find it much, much faster than ever before. The Austin Apartment Association (AAA) was one of the organizations galvanized in the effort to end veteran homelessness. The AAA used the association’s structure to serve as a conduit to connect the Department of Veteran Affairs and the Austin area’s crisis housing agencies with landlords willing to accept Veterans Affairs Supportive Housing (VASH) vouchers and provide an apartment unit to a veteran. In its engagement with city leaders and housing specialists, the AAA learned valuable lessons about housing service providers

and the wide-ranging actions taken to serve the homeless population. However, even with the success of the veteran housing effort, homelessness remains a vexing issue, and the AAA is once again being asked to play a role in how the issue is addressed. People experiencing homelessness is a significant issue affecting every major city across the nation. Finding a quick solution to solve homelessness is extremely difficult because of the wide-range of factors that cause it, including mental health, addiction, di-

Read about AAA’s Current issues at austinaptassoc.com/currentissue.

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Industry UPDATE

vorce, serious illness or accident, physical disability and the lack of a family support network. Every situation is different. According to the National Alliance to End Homelessness, on any given night in 2018, 553,742 people experienced homelessness in the U.S., and between October 1, 2016, and September 30, 2017, an estimated 950,497 people used an emergency shelter or transitional housing program. With numbers this large, it’s understandable that the terms “crisis” and “epidemic” are typically used whenever the topic of homelessness is discussed by public policy leaders, housing advocates, and social service workers. Of course, whenever homelessness is discussed, the shortage of affordable housing is naturally folded into the conversation. Statistics from the National Low-Income Housing Coalition (NLIHC) indicate that the U.S. has a shortage of seven million affordable and available rental homes for low and extremely low-income renters. This group includes those with incomes at or below the poverty level or 30 percent of their area median family income. To visualize whom this group includes, think of seniors or someone who must stay home to care for their elderly parent or someone with a dis-

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ability. The NLIHC also finds that there is no state in the country where one person earning the federal minimum wage can afford a 2-bedroom, fair market rent apartment. Clearly, the issue of homelessness and lack of affordable housing has captured much attention here in Austin. In late June, the Austin City Council took action to deal with people experiencing homelessness and how to address people camping, sitting, lying, and soliciting. In sum, the Austin City Council voted to decriminalize homelessness and explore new policies to respond to these non-criminal situations to help people experiencing homelessness get to a place where they can receive the assistance and support they need. What the Council did not do was remove any law enforcement tools that deal with threats to public safety and or create public health hazards. If your property or residents are confronted with any situation that involves a homeless persons’ threatening behavior, trespassing, aggressive actions or the creation of hazardous conditions, make an immediate call to the Austin Police Department. At the time of this writing, Council is considering the new polices to establish what constitutes public camping and loitering. The AAA, who was given a seat on the Mayor’s Homelessness Task Force, has informed city leaders that apartment communities in all areas of the city, including those located outside the downtown core area, deal with homeless persons camping adjacent to their property on vacant parcels and along green belt areas. It is expected that any new prohibitions on camping, sitting or laying enacted by Council will apply to these outlying areas and

information about any new policies enacted will be provided when it becomes available. Housing Assistance Symposium On October 30th, the AAA conducted a symposium on housing assistance programs, including the Housing Choice Vouchers (HCV) program. This symposium aimed to dispel the myths and misconceptions surrounding HCVs and how the program operates. First created in 1974, the HCV

program (formerly known as “Section 8 vouchers”) is administered by local public housing authorities (PHAs) and essentially subsidizes rents for those who qualify. This public-private partnership has proved to be one of the most effective means of addressing our nation’s affordable housing needs and supporting mixed-income communities. The Housing Authority of the City

of Austin (HACA) is the local PHA administering the HCV program in Austin. HACA effectively and efficiently serves more than 5,400 families each month. Landlords working with HACA use their own lease, receive guaranteed rent payments, obtain free advertising of available units and maintain the regular landlord and tenant relationships. This symposium offered AAA members an excellent opportunity to explore new opportunities and learn from other AAA members about how the HCV program and other programs work. Williamson County Pool Permitting Program As previously reported, Williamson County and Cities Health District (WCCHD) has decided to enforce the state laws and rules concerning public swimming pools, spas, artificial swimming lagoons, interactive water features, and fountains and pool yard enclosures. Heretofore, swimming pools have not been inspected and permitted in Williamson County. When implemented, any apartment pools in the cities of Cedar Park and Round Rock will fall under the WCCHD pool inspection and permitting program. Any pools in those areas of Cedar Park and Round Rock that lie in Travis County would still need to be permitted under the WCCHD program. The WCCHD is conducting public hearings on the proposed programs throughout October, and these hearings culminate with a November 7, 2019 hearing in conjunction with the WCCHD Board of Health meeting. The November 7 meeting will take place at 355 Texas Ave., Round Rock, Texas 78664 at 6:30 pm.

When implemented, any apartment pools in the cities of Cedar Park and Round Rock will fall under the WCCHD pool inspection and permitting program.

NOVEMBER / DECEMBER /

2020 SPONSORSHIP OPPORTUNITIES

www.austinaptassoc.com/sponsorship

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www.austinaptassoc.com/sponsorship

HOW TO BECOME A SPONSOR Sponsorship selection opens online at 9 am, Monday, October 28, 2019. Event registration is not included with sponsorship unless indicated. Pay in full by the end of 2019 to receive a discount on selections. AAA reserves the right to make reasonable changes to sponsorships. Visit austinaptassoc.com/sponsorship or contact dana@austinaptassoc.com for more information.

2020 EVENTS VEGAS NIGHT FEBRUARY 2020

PLATINUM SPONSOR • 15 AVAILABLE • $1,200 EACH

SILVER SPONSOR • UNLIMITED AVAILABLE • $350 EACH

» Company will sponsor and staff one blackjack table

» Company name listed on event signage

» Company logo on slideshow during event

» Company introduction at event

» Recognized on social media promotions

» Company name listed in Window magazine

» Company logo on Blitz Day promo material

SPONSOR GRAND PRIZE • EXCLUSIVE • $500

» Group photo and company logo in Window magazine » + Gold & Silver Sponsor Benefits

GOLD SPONSOR • 10 AVAILABLE • $700 EACH » Company name on event cup

Select cash prize winning name, award large check for $500 to winner on stage with picture to be featured in the Window magazine

» Company name on event page of AAA website » Company logo on event signage » + Silver Sponsor Benefits

PAC FUNdraiser

SPRING TOPGOLF MARCH 2020

» One lounge bay for up to 6 people (worth $650)

PLATINUM SPONSOR • 4 AVAILABLE • $1,950 EACH

GOLD SPONSOR • 6 AVAILABLE • $850 EACH A Gold Sponsor must sign up for a golf bay – not included with sponsorship.

» Company logo on welcome bucket of beer at each bay

» One company representative to award select trophies

» Logos on screens in each bay

» Recognition at 19th Hole Party

» Company name on event page of AAA website

» Recognized on social media promotions

» Group photo in Window magazine

» Company logo on event page of AAA website

» Company logo listed on event signage

» Company logo in Window magazine » + Gold & Silver Sponsor Benefits

» + Silver Sponsor Benefits

SILVER SPONSOR • UNLIMITED AVAILABLE • $350 EACH » Company introduction at event » Company name listed on event signage » Company name listed in Window magazine

BOWL-A-RAMA TOURNAMENT APRIL 2020

PLATINUM SPONSOR • 10 AVAILABLE • $1,050 EACH

SILVER SPONSOR • UNLIMITED AVAILABLE • $350 EACH

» Company logo on slideshow on each bowling lane

» Company name listed on event signage

» Recognized on social media promotions

» Company introduction at event

» Company logo on Blitz Day promo material

» Company name listed in Window magazine

» Company logo listed on event signage

SPONSOR GRAND PRIZE • EXCLUSIVE • $500

» Company logo on event page of AAA website » Group photo and company logo in Window magazine » + Gold & Silver Sponsor Benefits

GOLD SPONSOR • 8 AVAILABLE • $650 EACH

Select cash prize winning name, award large check for $500 to winner at awards ceremony with picture to be featured in the Window magazine

» One company representative to award select trophies » Company name on slideshow on each bowling lane » Company name on event page of AAA website » + Silver Sponsor Benefits

2020 SPONSORSHIP OPPORTUNITIES

NOVEMBER / DECEMBER /

www.austinaptassoc.com/sponsorship

2020 EVENTS CONTINUED TRADE SHOW MAY 2020

PLATINUM SPONSOR •12 AVAILABLE • $1,550 EACH Open to AAA vendors only • A Platinum Sponsor must sign up for an exhibitor booth at the trade show » Company logo on trade show tote bag given to attendees » Company name listed on game card for cash prizes » Company logo and booth number in trade show program » Recognized on social media promotions » Company logo on Blitz Day promo material

SILVER SPONSOR • UNLIMITED AVAILABLE • $350 EACH » Company introduction at event » Company name on event signage » Company name in Window magazine

SPONSOR MAINTENANCE PRIZE • EXCLUSIVE • $500 » Select cash prize winning name, award large check for $500 to winner on stage with picture featured in Window magazine. » Recognized on social media promotions

» Group photo and company logo in Window magazine » + Gold & Silver Sponsor Benefits

SPONSOR MANAGEMENT PRIZE • EXCLUSIVE • $500

GOLD SPONSOR • 18 AVAILABLE • $1,050 EACH Open to AAA vendors only • A Gold Sponsor must sign up for an exhibitor booth at the trade show

» Select cash prize winning name, award large check for $500 to winner on stage with picture featured in Window magazine. » Recognized on social media promotions

» Company name on drink cups

SPONSOR GRAND PRIZE • EXCLUSIVE • $1,000

» Company name on game card for cash prizes

» Select cash prize winning name, award large check for $1,000 to winner on stage with picture featured in Window magazine.

» Company name listed in trade show program

» Recognized on social media promotions

» Sponsor sign at your booth » Company logo listed on event signage » Company name on event page of AAA website » + Silver Sponsor Benefits

PROPERTY OF THE YEAR JUNE 2020

PLATINUM SPONSOR 10 AVAILABLE • $1,750 EACH » Company logo on all event promotional material » Company logo on slideshow during first hour of event

PAC FUNdraiser

BUSINESS EXCHANGE JULY 2020

PLATINUM SPONSOR 3 AVAILABLE • $1,750 EACH » Each sponsor receives up to two guaranteed reservations at the Business Exchange » Company logo listed on event signage and slideshow

» Company logo on event programs and at tables

» Company logo on event page of AAA website

» On‐stage recognition at event during program

» Recognized on social media promotions

» As each individual award is presented, sponsoring company introduced and company logo shown on slideshow

» Group photo and company logo in Window magazine

» Company logo listed on event signage » Company logo on event page of AAA website » Recognized on social media promotions » Group photo and company logo in Window magazine

MAINTENANCE HUDDLE FALL 2020

AAA PRESIDENT PHOTO SPONSOR EXCLUSIVE • $500 Photo opportunity with incoming AAA president to be featured as a 1/2 page in September/October Window magazine

FALL FEST FALL 2020

» Company logo listed on event signage » Company logo on event page of AAA website » Group photo and company logo in Window magazine » Recognized on social media promotions » Company name on event koozie given to attendees

PLATINUM SPONSOR •15 AVAILABLE • $1,250 EACH

GOLD SPONSOR • 12 AVAILABLE • $850 EACH

» Company logo on event t‐shirt given to attendees

» Company name listed on beverage cups

» One VIP parking spot w/ company logo on reservation sign

» Company logo listed on event signage

» Recognized on social media promotions

» Company name on event page of AAA website

» Company logo listed on event signage

» + Silver Sponsor Benefits

» Company logo on Blitz Day promo material

SILVER SPONSOR • UNLIMITED AVAILABLE • $350 EACH

» Company logo on event page of AAA website » Group photo and company logo in Window magazine » + Gold & Silver Sponsor Benefits

PLATINUM SPONSOR 10 AVAILABLE • $500 EACH

» Company introduction at event » Company listing in Window magazine » Company name listed on event signage

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www.austinaptassoc.com/sponsorship

2020 EVENTS CONTINUED PAC FUNdraiser

LARRY NIEMANN FALL GOLF CLASSIC FALL 2020

PLATINUM SPONSOR 12 AVAILABLE • $1,000 EACH » Sponsor of one beverage station. Sponsor has option to staff beverage station, beer to be provided by AAA

HOLIDAY GALA /PROFESSIONAL OF THE YEAR DECEMBER 2020

» Two spectator registrations

PLATINUM SPONSOR 5 AVAILABLE • $1,250 EACH » Company logo on event promo material » Company logo on printed table materials » Company recognition during event program » One company representative awards cash prize during event

» Recognition at 19th hole party » Group photo in Window magazine

» Company logo on event signage

» Company rep to co‐present designated award at 19th hole party

» Company logo on event page of AAA website

» Company logo in Window magazine

» Recognized on social media promotions

» Group photo and company logo in Window magazine

» Company logo featured on event page of AAA website

NEW! 2020 EDUCATION SPONSORSHIPS TITANIUM SPONSOR • EXCLUSIVE • $2,500 EACH Overall Education Sponsor

SILVER SPONSOR • 4 AVAILABLE • $750 EACH Credential — CAMT, NALP, CAPS, CAM/CAS (Sponsor chooses track, first-come first-serve basis) (***Proceeds from this level of sponsorship go to Solt Scholarship fund.***)

» Speaking Opportunity at each seminar (up to 7 minutes) (can also provide a video)

» Logo on tote bags for credentialing courses

» Recognition on cover of NEW printed education brochure

» Speaking Opportunity at first day of credential course (up to 4 min)

» Most prominent name and logo placement on all printed education collateral

» Digital name and logo placement on opening and closing course slides

» Digital name and logo placement on opening and closing slides of seminar

» Recognition with logo on Education page of www.austinaptassoc.com » Recognition with logo in AAA e-newsletter “In the Know” (during promotion period of courses)

» Opportunity to provide branded promotional materials » Recognition with logo on Education page of www.austinaptassoc.com » Full page ad in NEW printed education brochure » Recognition with logo in AAA e-newsletter “In the Know” (Weekly) » Recognition in Windows Magazine throughout the year » Featured post on AAA Facebook page on monthly basis » Attendance List provided following each class

PLATINUM SPONSOR • 2 AVAILABLE • $1,500 EACH Support AAA Top Programs: Fair Housing Seminar and Redbook Seminars » Speaking Opportunity at each Fair Housing or Redbook seminar (up to 4 minutes) » Prominent name and logo placement on all printed seminar collateral » Digital name and logo placement on opening and closing seminar slides » Recognition with logo on Education page of www.austinaptassoc.com » Half-page ad in NEW printed education brochure » Opportunity to provide branded promotional materials at seminar » Recognition with logo in AAA e-newsletter “In the Know” (1 time/month) » Recognition in Windows Magazine on annual basis

» Recognition in NEW printed education brochure » Recognition in Windows Magazine on annual basis

BRONZE SPONSOR • 3 AVAILABLE PER SEMINAR • $350 EACH Friend — Individual Course Sponsor » Digital name and logo placement on opening and closing course slides » Recognition with logo on Education page of www.austinaptassoc.com » One (1) Complimentary Registration to course selected » Opportunity to provide branded promotional materials » Recognition in NEW printed education brochure » Recognition in Windows Magazine on annual basis

CHECK-IN TABLE • OPTIONAL ADD-ON TO SPONSORSHIP (One check-in table available per seminar; chosen on first-come, first-served basis) $500 EACH — Check-In Table at Fair Housing, Redbook and Credentialing Courses $100 EACH — Check-In Table at Regular Seminar » Can decorate table with Sponsor Logo (i.e. sponsor branded tablecloth). » Opportunity to welcome and check in each attendee in person

» Featured post on AAA Facebook page on bi-monthly basis » Attendance List provided following each class

GOLD SPONSOR • 5 AVAILABLE • $1,000 EACH Education Tracks — Cornerstone, Sales/Marketing, Leadership and EQ, Maintenance, Customer Service and Resident Relations (Sponsor chooses track, first-come first-serve basis) » Speaking Opportunity at each seminar in selected track (up to 4 min) » Prominent name and logo placement on all printed seminar collateral » Digital name and logo placement on opening and closing slides » Recognition with logo on Education page of www.austinaptassoc.com » Quarter-page ad in NEW printed education brochure » Opportunity to provide branded promotional materials » Recognition with logo in AAA e-newsletter “In the Know” (during promotion period of courses) » Recognition in Windows Magazine on annual basis » Featured post on AAA Facebook page on quarterly basis » Attendance List provided following each class

Emails not included in attendance lists per AAA policy.

2020 SPONSORSHIP OPPORTUNITIES

HOW TO BECOME A SPONSOR Selection opens online at 9 am, Monday, October 28, 2019. Event registration is not included with sponsorship unless indicated. Pay in full by the end of 2019 to receive a discount on selections. w w w. a u s t i n a p t a s s o c . c o m / s p o n s o r s h i p

Questions? Dana Bolz, dana@austinaptassoc.com or call (512) 323-0990 CANCELLATION POLICY Sponsorship cancellation requests must be submitted in writing 90 days prior to event or class. Email cancellation requests to dana@austinaptassoc.com. Cancellation requests must be approved by the AAA Board of Directors.

NOVEMBER / DECEMBER /

When it’s time to call the

RED CROSS: Disaster Preparedness

uring a Disaster the American Red Cross is ready to help. Generally during an apartment fire, the Incident Commander will make a call to the Red Cross and ask for assistance. From there the Red Cross will call upon their Disaster Action Team (DAT) to respond and get caseworkers ready to help those affected in the fire who may be affected or displaced some immediate assistance. In the meantime, there are some things the apartments managers can do to help save time and assist the Red Cross. Below are some helpful tips: • Stay calm. • Find a meeting point for residents like the club house or main office • Delegate a staff member to print out a list of units affected with occupants’ name, total number occupying the unit along with contact information. Do a call down to ensure everyone is accounted for. • Delegate a staff member to work on identifying what units are available or are make ready and identify sister properties that have available units available as well. • Be proactive. Have on hand shower curtains and hooks, air mattress and pumps, and toilet paper ready in the event of a disaster and units are needed immediately. • Think about ordering pizzas or making a food run for those who are waiting around for the fire dept to declare it safe to return or to relocate units. • Ask other tenants to bring in clean/gently used towels, clothes, and linens (this may be for the upcoming days to help residents get back on their feet). Red Cross in the meantime, will help determine how many folks are needing a place to stay. This may mean opening a shelter or provide lodging with immediate financial assistance for those who qualify. This is to help offset immediate needs such as diapers, a pair of clothes, dog food, etc. Red Cross assistance is not meant to be long term. However we help find area agencies that can assist with additional needs.

How can you help? Be a part of the DAT (Disaster Action Team)! Next DAT Training: December 2. This upcoming training course is a great resource for our apartment community members to know exactly how to react in a time of crisis and how you can help – and

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benefit from – the Red Cross. When disaster strikes a fellow apartment community, you can be a part of the Red Cross team to respond. If you already attended the Red Cross disaster response training at AAA, or if you are taking advantage of upcoming training, be sure to also register with the Red Cross. To get on the volunteer roster, you must first create a Red Cross ID here:

https://tinyurl.com/aaadat2019. This url is unique to our association and will allow the Red Cross to track our member engagement. If you do decide to sign up as a volunteer, you can designate the areas you’d like to serve when called on to go to a disaster site. Or volunteer for everywhere!

Holiday Gala 12 HYATT REGENCY DOWNTOWN Check-In 6:30pm | Party 7pm

FEATURING PROFESSIONAL OF THE YEAR

Dance MUSIC PARTY Attire Holiday BUFFET

Awards

THURSDAY

DEC 2019

Our Sponsors

PRICE INCREASE AFTER DEC 2

Registrations received after 5pm on December 2nd cannot be cancelled. All no-shows will be billed at the full amount. Register online at austinaptassoc.com/holiday. $5 of your registration will be donated to AAA charity fundraisers.

or y h re r i i p h re priori y

WWW.AUSTINAPTASSOC.COM/HOLIDAY-GALA

QUIZ: Are Your Access Control Methods Out of Control? By C A R L H A N LY, Regional Manager for KeyTrak

n early 2018, more than 6,000 apartment and commercial buildings in Austin were put at risk when a thief stole a master key intended for use by first responders. Can you imagine how uneasy the residents of those apartment communities must have been not knowing who had access to their homes? Secure access control methods are critical to providing your residents a safe place to live. How secure are your keys or keyless entry methods? Take the quiz below to find out. 1. Do you have and follow a written key control policy? A. Yes, and we stick to it. B. Yes, but our employees don’t always follow it. C. No, because we use electronic locks. D. No, we don’t have an official key control policy. 2. Can you tell which employees have accessed which keys and when? A. Yes, we use an electronic key control system (a wallmounted panel or drawerbased system that digitally tracks when keys are added or removed). B. Yes, they complete a written log when they remove a key. C. No, but we use smart locks that show when units have been accessed. D. No or not always.

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3. If a key isn’t returned when it’s supposed to be, do you know about it? A. Yes, we limit how long keys can be checked out and know immediately if they haven’t been returned. B. Yes, but it sometimes takes a while to review which keys are still checked out. C. No, we use a keyless entry system and can revoke unit access electronically. D. No, we don’t always know when a key isn’t returned. 4. Do you give vendors keys? A. No, an employee is required to give vendors access to units. B. Yes, but only if the unit is unoccupied. C. No, but we grant temporary access via our electronic locks. D. Yes, we give vendors keys to use for maintenance purposes. 5. Do you use master keys? A. No, we don’t keep master keys. B. Yes, but we reserve their use for emergencies only and there are limits on who can remove them. C. No, but we use a keyless entry system that allows us to program access to

multiple units through security tokens such as fobs or cards. D. Yes, we use master keys when showing units, performing maintenance, etc. 6. Could an unauthorized person gain access to keys? A. It’s not likely. Our keys are stored in a locked room inside an electronic key control system. B. Only if they were able to break into the room where we keep our keys. C. No, we use electronic locks. D. Possibly, if they figured out where we store keys. 7. Do all employees have access to all keys? A. No, we restrict access to keys by role and by shift times. B. We don’t have official rules, but our access log shows who’s accessed which keys. C. No, we use smart locks that require employees to have access privileges to program locks or security tokens. D. Yes, all employees can access all keys.

WE FURNISH MULTI-FAMILY

For Purchase: Modeleasy • Custom Models • Clubrooms • Leasing Offices • Business Centers • Mini Models

FurnitureByCharter.com

For Rent: Furniture Packages • Resident Referrals • Models

15101 Midway Road • 972-385-3204 • 877-906-1299 • info@furniturebycharter.com

To evaluate your responses, use the following answer key. Mostly A’s: The Key Control Pro. Keep up the good work! You keep your keys secure by storing them in a safe location, such as inside an electronic key control system within a locked room. You restrict employees’ access to keys (unit keys only — no masters!) and have an up-to-date digital record of who accesses which keys and when. If someone doesn’t return a key when they’re supposed to, you follow up with them immediately. Mostly B’s: The Middle-of-the-Roader. You realize key security is important and have some key control policies and processes in place. You’re heading in the right direction, but some of your key

management practices could be putting you at risk, such as not enforcing the key control policy, using honor-based manual logs to keep track of keys or keeping keys in a place that’s not as secure as it could be, such as a room that’s not locked at all times or a cabinet that can be forced open. Re-evaluate your policies and educate yourself on best practices. Mostly C’s: The Smart Community. You’ve implemented electronic locks, but make sure you’re smart about how you manage them. While keyless entry systems seem to eliminate the need for key control, many still have a slot for traditional keys as a backup option or

use security tokens such as fobs or cards that function like keys. Have a plan for how you’ll manage these backup keys and security tokens. Also restrict who is authorized to program security tokens and avoid programming master versions of cards or fobs. Mostly D’s: The At-Risk Property. Your property doesn’t have firm key control policies and uses risky practices such as using master keys for daily tasks or keeping keys where an unauthorized person could remove them. Get control of your keys ASAP to keep your tenants safe and protect your property from liability.

C A R L H A N L Y is a regional manager with KeyTrak, Inc., where he has worked for 19 years. He specializes in helping multifamily housing, student housing, military housing and corporate housing clients conveniently minimize risks associated with managing their resident keys. He has received his Certified Apartment Supplier (CAS) accreditation from the National Apartment Association (NAA) and has completed NAA’s Leadership Lyceum training. He is actively involved with the NAA National Supplier Council.

NOVEMBER / DECEMBER /

Fall Fest at

Salt Lick

P L AT I N U M S P O N S O R S

h re priori y

P L AT I N U M S P O N S O R S

SPONSOR

FRONT ROW: Danielle Berryann with Hire Priority, Ann Poehl with Visual Marketing, Ashtynn Bennett with The Steam Team, Brandi Dathe with Airco Mechanical; BACK ROW: Stan Smith with Indigo Austin, Kaylon Page with Texas Materials a CRH Company, Jarrett Isbell with Crystal Clear Pools & Spas; NOT IN ATTENDANCE: Contractors, Inc., Mohawk Industries, and Worldwide Pest Control

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EVENT CHAIR Toni Rackley with Flooring Warehouse, Kris Burleson with Gage Multifamily, Haydee Scott with BG Multifamily and Anna Samaratunga with Impact Floors

SPONSOR

GOLD SPONSORS

CSC Serviceworks

Hines Pool and Spa

Robert Madden Ind.

BG Multifamily

FIDUS Construction Services

Maintenance Supply Headquarters

TiCon Texas Construction Services

CORT

Guardian Construction

McMahanâ&#x20AC;&#x2122;s Flooring, Inc.

S I LV E R S P O N S O R S

Cotton Commercial

A&A Wrecker and Recovery LLC

Fit Supply

Infinite Capital Construction

ApartmentData.com

Furniture Options

Centex Construction

Impact Floors

Camp Construction

Flooring Warehouse

Sherwin Williams

Kings III Emergency Communications Protractor Services

Sundek of Austin TacoMan512 Valet Waste WeDoTrash

NOVEMBER / DECEMBER /

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Maintenance

Huddle

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s r o s n o p S Our o t u o Y Thank

MAANN RRYY NNIIEEM R R NN A LL A September 26, 2019

AUS 2019 FA

Avery Ranch Golf Club

TEX LL

GOLF CLAS

SIC

AAA members turn out for a fun day of golf, comradery, and networking while raising money for Apartment PAC Austin. The Apartment PAC Austin supports local political candidates that show support for the rental housing market.

SPONSORS:

Thank you to our tri-chairs of the Fall Golf Tournament. Robyn Riley with Valor Fire Protection, Shay Mickler with The Liberty Group and Carol Taylor with Centex Construction.

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1st Place: Kings III Emergency Communications Team, Sponsored by ApartmentData.com and BG Multifamily

Women’s Longest Drive: Jennifer Parker, Sponsored by Apartments.com

2nd Place: Belfor Team, Sponsored by Complete Landscapes and Centex Construction

3rd Place: Mohawk/Flooring Warehouse Team, Sponsored by CORT and PS Landscapes

Men’s Longest Drive: Ryan Harmon, Sponsored by Rasa Floors

Men’s Longest Putt: Craig Curry, Sponsored by The Liberty Group

Women’s Longest Putt: Tracey Slappey Scott, Sponsored by Impact Floors

Women’s Closest to the Pin: Dorothy Nebrig, Sponsored by Flooring Warehouse

Men’s Closest to the Pin: Todd Worley (accepted by Gus Villegas), Sponsored by Crystal Clear Pools & Spas

Best Beverage Station: Flooring Warehouse

Best Dressed Team: Powerhouse Home & Commercial Services

Best Decorated Golf Cart: Apartments.com

NOVEMBER / DECEMBER /

By Joseph Batdorf, President, J Turner Research The Online Reputation Assessment (ORA™) score is the multifamily industry standard to measure and benchmark a property’s online reputation. The ORA™ score is independently determined; a property or company is not required to be a J Turner client to request their score.

What is ORA™ score? In 2010, J Turner Research established an unbiased, statistical model to measure and quantify the online reputation of apartment properties nationwide, across all known review sites and ILSs that track apartment reviews. The ORA™ score is an aggregate compilation of a property’s ratings across 21+ review sites and ILSs. Currently, we monitor the online ratings and reviews of over 118,000 properties, nationwide, to statistically determine ORA™ scores for each property. The scores are based on a scale of 0–100 and are updated each month. How is ORA™ Score Calculated? J Turner gathers the star ratings and the number of reviews for a property on various review platforms. This data is passed through a proprietary statistical model that assigns different weights to online reviews on different sites depending on the review volume and the market share of the review site. This model assigns an ORA™ score on a scale of 0 -100 to each property. The scores assigned determine a property’s relative ranking and can be used to identify trends and assess movement and comparison with competitor properties. How does Austin’s ORA™ score compare with Texas and nationally? With ORA™ of 63.07, the Austin-Round Rock, MSA has outperformed the national average score of 62.32 in September. The Austin MSA is also the best performing MSA compared to the three top MSAs in Texas. MSA

September ORA™

Austin-Round Rock, TX

63.07

Houston-Sugar Land-Baytown, TX

62.33

Dallas-Fort Worth-Arlington, TX

60.81

San Antonio, TX

59.55

Texas Average

62.26

National Average ORA™ score

62.32

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Why is ORA™ score important? Online reputation has a significant impact on why and where residents decide to lease. Properties must stay on top of their digital curb appeal as 71 percent of prospects choose to visit a property with a better online reputation. Properties with high ORA™ scores produce 15 percent more leases than properties with lower ORA™ scores. The ORA™ score provides a scientific and convenient method for multifamily companies to measure their properties’ online reputation across multiple review sites and ILSs. Companies can identify a problem property and work to improve it. They can also compare their properties’ performance geographically. ORA™ can also be used as a key performance indicator for internal company comparison—set goals, incentivize, and measure team performance. What is ORA™ Power Rankings? Since 2012, we publish the ORA™ Power Rankings in association with Multifamily Executive. Each month we rank properties or management companies based on individual ORA™ scores. A property or management company is not required to be a J Turner client to qualify for these independent rankings. Our flagship rankings include Elite 1 percent Properties in the Nation; Top 10 of the NMHC 50 Largest Apartment Managers (Division I); Top 10 Management Companies in Division II, III, and IV; Top Multifamily REITs; Top 100 Student Housing Properties; and the Top Student Housing Managers. The ORA™ App J Turner Research has introduced the ORA™ app which properties can use to readily access their and their competitor’s ORA™ scores easily on their mobile phone. Eventually, prospects will use the ORA™ app to filter the apartment communities they’d like to consider. To request ORA™ score and to download The Mechanics of Online Review Sites and ILSs, visit https://www.jturnerresearch. com/about/what-is-ora-score.

NOVEMBER / DECEMBER /

ASSISTANT PROPERTY MANAGER Marissa Cunningham 95Twenty, Greystar John Flores Edgewater, Lantower Luxury Living Camille Guimond Mosaic at Mueller, Greystar Lindsey Howell Biltmore at the Park Apartments, NE Property Management Cynthia Labrado Platform, Greystar Tiffany Lounsberry Tacara Steiner Ranch, Pinnacle Living Monica Morales The Green at Plum Creek, Capstone Real Estate Services Vivica Pardo The Kenzie at the Domain, Greystar Real Estate Services Melissa Perez The Aspect, Cortland Partners Marissa Rodriguez AMLI Eastside, AMLI Management Company Alison Sifuentes Hudson Miramont, Roscoe Properties Bennie Swist San Marin, Berkshire Residential

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Serene Watters Skyline at Barton Creek, Roscoe Properties

DOC YOUNG SUPPLIER OF THE YEAR Ryan Harmon CAMP Construction Shay Mickler The Liberty Group Josh Nichols Contractors, Inc. Ashley Pruden Apartment Data Toni Rackley Flooring Warehouse Haydee Scott BG Multifamily Amanda Seamans Texas Materials, a CRH Company Brian Skulski Value Waste Services

INDEPENDENT RENTAL OWNER Shanti James Achieve Properties David Shippy Shippy Properties

LEASING PROFESSIONAL Quenesha Boykins The Preserve at Travis Creek, Greystar

Emily Faulkner Platform, Greystar Lindsay Freeman Radius at the Domain, Roscoe Properties Anyssa Hoyle Estraya Georgetown, Greystar Angeline LaMastra Riverview, Berkshire Residential Investments Bianca Salazar-Wise Elan East, Greystar Desirae Schlapia 927PM Property Management Kilish Shackles AMLI Eastside, AMLI Residential Stacee Villa The Green at Plum Creek, Capstone Real Estate Services

MAINTENANCE PROFESSIONAL Paul Alvarez The Green at Plum Creek, Capstone Real Estate Services David Bazan Retreat at Barton Creek, Roscoe Property Management Leslie Copeland The Preserve at Travis Creek, Greystar Rolando DeHoyos Skyline at Barton Creek, Roscoe Properties

Julio Guillot Creekstone, Greystar

Christin Markiewicz CLEAR Property Management

Oscar Infante Twenty15, Roscoe Properties

Vito Zehler Roscoe Property Management

Marcus Johnston Indigo, Greystar Carlos Medina Govin Radius at the Domain, Roscoe Properties Michael Neeley Elan East, Greystar

PORTFOLIO SUPERVISOR Natasha Brehm Greystar Jarrod Byer Greystar Brittany Chavez Greystar Cheryl Drew Roscoe Property Management Kimberly Faulkner Greystar Adrian Garcia Bluebonnet Commercial Management Moriah Garver Roscoe Property Management Paige Gutierrez Roscoe Property Management Meagan Johnston, CAPS Roscoe Property Management

PROPERTY MANAGER

Mandy Lewis Foundation Communities

Jodee Lauffer The Green at Plum Creek, Capstone Real Estate Services

Mark Blackburn The View at Cedar Park, Roscoe Property Management

Christyan Lepiz Edison, Roscoe Property Management

Christi Bullock The Bowie, Pinnacle

Jorge Lopez The Aspect, Cortland Partners

Jeanna Calzada Toscana, Greystar

Viviana Macias Estraya Georgetown, Greystar

Michelle Campbell Folio, Greystar

Monica Maldonado 422 at the Lake, Berkshire Residential Investments

Andrea Clayton Element Austin, Presidium Property Management

Tayler Martin The Arnold, Greystar

Ashlyn Delong Lantower Edgewater, Lantower

Taryn Merrill Hardrock Canyon, Greystar

Mandy Forbis Alta Tech Ridge, Wood Residential

Marlowe Nichols Barton Hills Apartments, The Medve Group, Inc

Michelle Futtrell 95Twenty, Greystar Natausha Grymes Balcones Club, Presidium Property Management Lindsey Guzman Corazon Apartments, Roscoe Property Management Brittney Harris Tacara Steiner Ranch, Pinnacle

Christine Legg Pinnacle

Kellie Kieserman Pressler and 5th Street Commons, Greystar

Jesse Jenkins Array, Roscoe Property Management

Christy Pavelka Indigo, Greystar Anna Rodriguez Mesh and Jewel, Roscoe Property Management Mercedes Shaw The Flats on San Felipe, Pinnacle Living Justin Smith Riverview, Berkshire Residential Investments Ana Wright Citadel at Tech Ridge, Greystar

Katy Karim Greystar

SEE WHO THE WINNERS ARE at the Holiday Gala on December 12 at the Hyatt Regency Downtown NOVEMBER / DECEMBER /

Education

OPPORTUNITIES

YOUR CHANCE TO GROW AND LEARN Visit austinaptassoc.com/education for more class info and to register. Questions? Contact AAA, Director of Education Amy Lydic, CAE at (512) 323-0990.

So You Want to Be a Manager: Preparing for the Manager Role

Time Management and Preventative Maintenance

Team Building: Finding Those Magic Moments

Disrupting the Conversation: Emotional Intelligence

NOVEMBER 20

DECEMBER 5

DECEMBER 10

DECEMBER 17

COURSE GOOD FOR

EDUCATION TRACKS:

8:30 a.m. – 11:30 a.m. Presented by: Gina Frazza-Stowers, Alliance Residential, LLC AAA – 8620 Burnet Rd., #475 $80 per AAA member$70 early bird rate! FREE for ACE subscribers CECs: 3

8:30 a.m. – 11:30 a.m. Presented by: Nathan Stowers, Alliance Residential, LLC AAA – 8620 Burnet Rd., #475 $80 per AAA member$70 early bird rate! FREE for ACE subscribers CECs: 3

8:30 a.m. – 11:30 a.m. Presented by: Colleen Grahn, CAPS, CREA Management and Stephanie Naylor, CAS, Flooring Warehouse AAA – 8620 Burnet Rd., #475 $80 per AAA member$70 early bird rate! FREE for ACE subscribers CECs: 3

8:30 a.m. – 11:30 a.m. Presented by: Chelsea Kneeland, CAS, NAAEI Faculty, J.Turner Research AAA – 8620 Burnet Rd., #475 $80 per AAA member$70 early bird rate! FREE for ACE subscribers CECs: 3

A seminar for more experienced AMs.

Best practices for preventive maintenance, make-readies and time management for increased efficiency, smoother operations and a higher NOI at your community..

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present

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NOVEMBER 6

DECEMBER 4

Secure the Appointment! Telephone Techniques That Sell

Critical Lessons for the Office Team to Avoid Maintenance Misfires

NOVEMBER 20

DECEMBER 11

The Manager’s Role in Employee Engagement – 20 Simple Ways to Motivate and Reward

Avoiding Biases and Stereotypes in a Diverse Workplace

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CALLING ALL MAINTENANCE PROFESSIONALS, from porters to supervisors: save the date for our next Maintenance Round Table to address issues related specifically to your profession. WE WANT TO HEAR FROM YOU. THE MAINTENANCE ROUND TABLE IS CLOSED TO SUPPLIERS. AAA OWNER/MANAGEMENT MEMBERS ONLY. December 11 | 2pm-3pm | AAA – 8620 Burnet Rd. #475

NOVEMBER / DECEMBER /

The Warren Report UNDERSTANDING THE NEXUS BETWEEN PROTECTED CLASSES AND DISCRIMINATION

T Discrimination becomes a bad thing to engage in when it restricts members of one group from opportunities or privileges that are available to another group.

here are many areas of life where being “discriminating” can be advantageous. For example, a discriminating individual is often more discerning or careful. But an individual with that attribute may also be perceived as being overly finicky, opinionated or selective. Should a person aspire to be a discriminating individual? Wait a minute. This is a legal article, isn’t it? I see Law in Order in the title. Is this a trick question? Isn’t discrimination, in all forms, bad and illegal? Only an uninformed fool would aspire to be a discriminating individual, correct? Then again, what’s wrong with aspiring to have a more refined, discriminating sense enabling you to make subtle distinctions? To answer that question, we must first understand the distinctions between nouns, verbs and adjectives. Remember those words and concepts from English classes? When we consider a discriminating individual, we are using the term discriminating as an adjective.

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According to Dictionary.com, this person notes differences or distinctions with nicety, and has excellent taste or judgment. When we switch from an adjective to a verb (to discriminate), trouble lurks. As a verb, to discriminate is to make a distinction in favor of or against a person or thing based on the group, class or category to which the person or thing belongs, rather than according to actual merit. It causes one to note or distinguish someone or something as different. Doing this can easily result in discrimination – a noun. Discrimination is certainly not always illegal. But as a rule of thumb, especially in housing, it will nearly always be troublesome. How do we avoid the trouble? How can we be discriminating without harming someone? In the context of fair housing, there can be discrimination which is either lawful or unlawful. For example, a property owner can refuse to rent to an applicant because they are a smoker. Accusations will then fly from the smoker, who will say: “You

William S. Warren, Warren Law Firm

can’t do that to me. That’s discrimination. That’s against the law.” But is it? For unlawful housing discrimination to occur, there must be treatment of an individual in a way that is worse than the way people are usually treated. Such negative treatment, moreover, must result from one’s actual or perceived membership in a certain group or social category. Discrimination becomes a bad thing to engage in when it restricts members of one group from opportunities or privileges that are available to another group. Yet even that conclusion is complicated. One might be excluded from a successful recording career because they are in the category of persons who have a lousy voice and cannot hold a tune. One might be discriminated against in the realm of professional athletics because they are slow, have poor hand-eye coordination, and cannot hit the broad side of a barn when they throw a ball. Yet in those examples, we still look first at the individual (and their lack of talent) and then at the group we want to place them in. In housing discrimination, we flip that concept. Much more significance is attached to the groups than should be. The groups, in fact, are known as protected classes. There are seven federally protected classes. They are race, color, religion, national origin, sex, familial status, and handicap or disability (terms

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LAW IN ORDER

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which may be used interchangeably). The City of Austin, in which many readers of this article reside, adds six additional protected classes. The six protected classes added by city ordinances are status as a student, age, sexual orientation, marital status, gender and creed. There used to be a seventh in the city – source of income – but enforcement of that has been eliminated by a state law which took effect September 1, 2015 as Section 250.007 of the Texas Local Government Code. Since discrimination results when negative action is taken because of one’s presence in a protected class, we certainly need to understand the parameters and definitions of these classes. Let us begin with the seven federally protected classes. Race. According to the Equal Employment Opportunity Commission (EEOC), race discrimination involves treating someone unfavorably because that person is of a certain race, or because of personal characteristics associated with race. Such characteristics may include hair texture, skin color, or certain facial features. Race discrimination can also involve treating someone unfavorably because the person is married to (or associated with) a person of a certain race or because of a person’s connection with a race-based organization or group. Interestingly, race discrimination is not necessarily one race discriminating against a different race. Race discrimination can occur when the victim and the person engaging in the discriminatory conduct are the same race. Color. Color discrimination, according to the EEOC, results from treating someone unfavorably because of their

skin complexion. In fact, if one tends to over-simplify race into a black or white issue, it appears that race and color are the same protected class. They are not. The world population (arguably) can be divided into four major races, namely White/Caucasian, Mongoloid/Asian, Negroid/Black and Australoid. This is based on a racial classification made by the American physical anthropologist, Carleton S. Coon, in 1962. One thing is quite clear. There is no universally accepted classification for “race.” Even use of the term “race” has been under fire over the last few decades. To divide humanity, therefore, into any number of races is largely subjective. When

subjectivity is involved, disagreement often follows. The connection, if any, between race and color is magnified when considering children born to interracial couples. In that situation, physical differences become less apparent. Skin pigmentation becomes a less accurate indicator of one’s race and color. Perceptions, often inaccurate, begin to guide discriminatory intent. Color then becomes more of a product of one’s race. Religion. Religious discrimination, according to the EEOC definition, involves treating a person unfavorably because of his or her religious

beliefs. This protected class includes people who belong to traditional organized religions like Buddhism, Christianity, Hinduism, Islam and Judaism. It also includes others who have religious, ethical or moral beliefs which are sincerely held although less well-known. National Origin. Once again relying upon the EEOC definition, national origin discrimination involves treating people unfavorably because they are from a particular country or part of the world. National origin discrimination also affects persons because of their ethnicity or accent, or because they appear to be of a certain ethnic background even if they are not. As with the discussion about racial discrimination earlier in this article, it is noteworthy that national origin discrimination can occur when the victim and the person engaging in the discriminatory conduct are of the same national origin. Stated another way, we do not have to be different from someone to discriminate against them.

The City of Austin, in which many readers of this article reside, adds six additional protected classes.

Sex. Sex discrimination involves treating someone unfavorably because of that person’s sex. Sex discrimination can also involve treating someone less favorably because of his or her connection with an organization or group that is generally associated with people of a certain sex. An example of this might be a group called Mothers of Multiples, whose members are biological mothers who have given birth to twins, triplets, or even more children at the same time. Sex discrimination can also result because a person is transgender, according to the EEOC definition. This is also known as “gender identity” discrimination. Persons who are

NOVEMBER / DECEMBER /

Familial Status. This is a term defined in the Fair Housing Act. One or more individuals who have not attained the age of 18 years who live with: (1) a parent or another person having legal custody of such individual, or (2) the designee of such parent or other person having such custody, with the written permission of such parent or other person, are required for a claim under this protected class. According to the Fair Housing Act, the protections afforded against discrimination based on familial status shall also apply to any person who is pregnant or is in the process of securing legal custody of any individual who has not attained the age of 18 years. Familial status discrimination often manifests itself in occupancy claims. This is where a determination is made whether one may be counted as a person occupying a rental unit

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based upon that person’s age. For example, if an owner determines that no more than two people shall occupy a bedroom in a rental property, does it matter what the age of those people is? Some say yes, it is not right to treat an infant, or baby, or young person, the same as one treats a teenager or an adult in the occupancy context. Others say no, believing a person is a person, regardless of their age, and all should be treated the same when analyzing occupancy issues. The jury remains out on this distinction, and probably will for quite some time. Disability and Handicap. These terms are commonly used interchangeably. Since we are talking about fair

housing, let us focus first on the term handicap, for that term is defined in the Fair Housing Act. It means: (1) a physical or mental impairment which substantially limits one or more of a person’s major life activities, or (2) a record of having such an impairment, or (3) being regarded as having such impairment. The definition does not include, however, an impairment caused by current illegal use of or addiction to a controlled substance. Disability discrimination occurs when an entity or person treats someone less favorably because that person is disabled, has a history of a disability (such as cancer that is controlled or in remission), or who is believed to have a physical or mental

impairment. Oddly, in some circumstances the person does not actually need to have an impairment to be discriminated against based upon handicap or disability. Even if discriminatory treatment results from the actor’s mere perception that one is disabled, it may be nonetheless be an illegal discriminatory act. Claims based upon disability and handicap often manifest themselves in requests for reasonable accommodation of the disability, or reasonable modification of premises to reduce the ill effects of an actual impairment in connection with one’s use of premises. The seven protected classes we have been talking about are federal and apply in each state throughout the United States. In addition, states, counties, and cities can add more protected classes if they so choose. Enforcement of those additional classes is limited to the geographic area governed by the enacting government entity. The City of Austin’s six additional protected classes referred to above were created by city ordinances. These are status as a student, age, sexual orientation, marital status, gender and creed. Discrimination must occur in the geographic area where such ordinances may be enforced, therefore, for these protected classes to apply. If they do apply, and a complaint is brought under any of them, such a complaint is referred to as an “ordinance complaint.” Some of the city’s protected classes are addressed, or encompassed within, certain federal protected classes. For example, sexual orientation and gender are included, at least to some degree, in the federal

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Austin’s six additional protected classes are status as a student, age, sexual orientation, marital status, gender and creed.

lesbian, gay and bisexual may bring these types of sex discrimination claims in connection with this federal protected class. Curiously, “sexual orientation” is a separate protected class in the City of Austin. It includes, according to the City of Austin ordinance, prohibiting sexual orientation discrimination for sexual preferences or practices including homosexuality, heterosexuality and bisexuality. Sex discrimination claims may also include allegations of sexual harassment or other kinds of sex discrimination. Such other kinds may include adverse actions because of the person’s non-conformance with sex-stereotypes. Stated another way, adverse treatment may result when there is an inability of others to easily determine an individual’s gender from their appearance, voice or outward characteristics.

protected class of sex. For clarity, however, let us define the terms and parameters of the City of Austin’s unique protected classes. Status as a Student. According to the ordinance, this means an individual’s status as a student enrolled in any type of educational program or institution. The age of the student does not appear to be a determining factor. Full-time enrollment is not a necessity, nor does it appear that one has to be receiving credit for the classes taken while a student. For example, a landlord may prefer not to rent to college students. That landlord may believe that some of the lifestyle manifestations of college students would be detrimental to the rental community and other residents living there. In this example, however, if a decision was made to exclude a college student, that decision was probably based more upon that person’s age (and possible immaturity) than whether they are taking classes. Other concerns with status as a student often involve the fact that the student seldom has a full-time job, affecting their inability to financially qualify to rent the property.

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Age. There are two distinctions to be made in this protected class: (1) if one is over the age of 18 and (2) if one is over the age of 55. In Texas, one is a legal adult at 18. If the focus is upon a person less than 18 years of age, one would really be looking at the federal protected class of familial status, rather than the age of the individual in question. Whether an individual is 55 years of age or older becomes relevant in the context of the Housing for Older Persons Act (HOPA), a federal statute which, among other things, can permit otherwise discriminatory practices against families with children. Stated another way, a HOPA property, provided all

the HOPA prerequisites are satisfied, can exclude families with children without suffering adverse legal consequences. It can allow legal discrimination against families with children. Sexual Orientation. According to Austin’s ordinance, this means an individual’s sexual preference or practice and includes homosexuality, heterosexuality, and bisexuality. One’s actual sex is irrelevant to this protected class, for the focus is upon how one conducts themselves sexually. Marital Status. This term is defined in the City of Austin ordinance as an individual’s status as a single, married, divorced, widowed or separated person. It is different than the federal protected class of familial status, for which the focus is persons under 18 living with others and the familial connection between those persons. If you wanted to hold out your property, for example, as a haven for swinging singles, you will likely encounter accusations that you are discriminating based on marital status. Gender. Although a unique Austin protected class, the ordinance creating this protected class does not define the term gender. One must rely, therefore, on the federal definitions applicable to the federal protected class of sex. Doing so creates inescapable overlap between the federal protected class of sex and the city protected class of gender. Rather than looking at the distinctions between the two, simply realize that potential liability exists on two fronts if discrimination against, for example, a homosexual person occurs. Creed. This unique City of Austin protected class is often confused with religion, which itself is a federal protected class. Creed, however, is

not dependent upon a belief in God or any other type of religious deity. Rather, the Austin ordinance defines creed to mean any set of principles, rules, opinions and precepts formally expressed and seriously adhered to and maintained by an individual. In a city such as Austin, with its well-known motto of Keep Austin Weird, it would not be hard to find highly opinionated persons who express themselves freely about nearly any subject. The factors which are necessary for creed discrimination to occur are that the formal expression of the opinion is done: (1) in a manner where that opinion does not vary, (2) is not dependent upon the circumstances where that opinion is given, and (3) is predominantly the same even if expressed by different people. In addition, to qualify as a protected class, creed must be seriously adhered to or maintained by more than one person. Conclusion. For there to be illegal discrimination in the context of fair housing, adverse decisions must be made against a person because they are a member of a protected class. It is the person’s presence in the protected class which must cause the discriminatory act to take place. Many examples of legal discrimination exist, such as the simple illustration of refusing to rent to one who smokes. At a minimum, then, one must know and understand the definition and basic parameters of each protected class. Now armed with that knowledge, may you be a discriminating individual without negative repercussions. May you legally make fine distinctions between things which generally appear to be the same, and in so doing reap the benefits of your discriminating senses. Do not, however, illegally discriminate! Be certain to make that fine distinction between the legal and the illegal.

At a minimum, then, one must know and understand the definition and basic parameters of each protected class.”

B I L L W A R R E N is in his 37th year as a lawyer. His law practice focuses on a variety of issues and cases, the majority of which address the concerns of those active in the multi-family industry. He founded and manages Warren Law Firm. In addition, he serves as Of Counsel for the Texas Apartment Association and as Legal Counsel of the Austin Apartment Association. Bill is also a Credentialed Mediator in Texas. He writes and speaks regularly, and as author of Law In Order: The Warren Report he has had over 120 articles published. His topics cover all nature of issues pertaining to rental housing, from onsite to the boardroom to the courtroom. Bill has been Board Certified in Civil Trial Law by the Texas Board of Legal Specialization for 30 years, and is also a Fellow of the College of the State Bar of Texas. He can be reached at Warren Law Firm, 1011 Westlake Drive, Austin, Texas 78746, (512) 347-8777, or through his firm’s website at www.WLFtexas.com.

NOVEMBER / DECEMBER /

Associated Time & Parking Ed Lammer 512-693-9200

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Adjusters

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The Beneke Company Adjusters International Jim Beneke 512-328-1851

Advertising-Directories & Guides

Denotes an AAA Diamond Sponsor member.

Apartments.com David Arnold 737-600-2605 RentPath Greg Boyle 469-662-3097

Advertising-Full Service

A A/C-Dealers Fox Service Company James Bagby 512-442-6782 McCullough Heating & Air Conditioning Al Dâ&#x20AC;&#x2122;Andrea 512-280-0011 Trane Joanna Sturgis 469-289-8356

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NOVEMBER / DECEMBER /

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Vamvoras, Ltd Jeff Fox 512-215-0008

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Capitol Floor Paula Pallo 512-339-1555

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Green One Services Derrick Glasper 512-810-8181

Dixie Carpet Installation, Inc. Tristian Schwenke 512-442-6927

Powerhouse Home & Commercial Services Sherri Faust 512-441-0800

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Carports

Interior Logic Group Property Services Karen Currie 512-230-5635

Cherokee Construction Services Reynaldo Camacho 512-243-0002

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Westlake Home & Commercial JT Hasty 512-280-1649

Caterers

TacoMan512, LLC Tom Ramsey 512-251-6544

Ceiling Fans

Ferguson Facilities Supply John Davila 888-334-0004 Maintenance Supply HQ Scott Credeur 512-335-6700 Westlake Home & Commercial JT Hasty 512-280-1649

Cellular Phones

ACTIV Answer By Audio Images Anita Alberger 800-487-0206

Chemical Water Treatment Poolsure Lisa Simpson 281-914-0284

Cleaning Service

ApartmentCleans.com John Hartley 512-436-5770 Bio-One Austin George Morrison 512-897-9193 Centex Painting, Inc. 512-554-8303 ECS Exterior Cleaning Solutions) Jack Villani 512-317-2983 Excalibur Painting, Inc. Omar Reyes 951-406-7521 Innovation General Contractor Fausto Trejo 737-932-4632 Powerhouse Home & Commercial Services Sherri Faust 512-441-0800 Quality Service of Texas, Inc. Jessica Hernandez 512-244-2777 Rago Personnel, LLC Johnny Ramos 512-378-0690 Spaulding Decon Megan Matthews 512-643-1771 UCS Ben Wells 512-385-6600 Under Pressure Powerwashing Taylor Stuart 512-815-2616 Westlake Home & Commercial JT Hasty 512-280-1649 Zuniga Lone Star Painting and Cleaning, Inc. Oscar Zuniga 512-832-5728

Cleaning Service-Crime Scene Austin Bio Clean Shawn Casinader 512-772-3733 Bio-One Austin George Morrison 512-897-9193 Blackmon Mooring of Austin Stephanie Lovato 512-466-8745 Cotton Commercial Hunter Bell 346-337-5929 Emergency Cleaning Solutions Christopher Brown 210-392-8891 Spaulding Decon Megan Matthews 512-643-1771 UCS Ben Wells 512-385-6600

Collection Agencies

Computer-Online Service & Internet Kadirnet, LLC Shanna Price 512-997-9774

Computer-Service & Repair Texuport Lauren Jones 512-494-4444

Computer-Software & Service Blue Moon Software Javier Gonzalez 512-322-0460 CashFlow Pros, LLC Sterling Cooper 512-253-8509 Entrata Chant Duplantier 801-375-5522 PERQ Cheryl Leonard 512-409-5446

National Credit Systems, Inc. Kristin Muse 800-367-1050

RealPage, Inc. Stacey Blackwell 972-820-3000

Tenant Tracker, Inc. Troy Pate 800-658-9369

ResMan Catherine Rodriguez 972-349-1406

The Phoenix Recovery Group Paul Kerkez 210-442-6003

Texuport Lauren Jones 512-494-4444

Collections Assurant Patrick Regan 877-811-4811

Yardi Systems Kelly Krier 805-699-2040

Concrete Contractors

MRI Software Joe Shoecraft 972-385-2800

A Plus Asphalt & Concrete Art Aja 512-251-8920

Nationwide Eviction Eddie Young 512-551-0357

All-Cor Services Steve Wingo 512-826-4542

The Phoenix Recovery Group Paul Kerkez 210-442-6003

Cherokee Construction Services Reynaldo Camacho 512-243-0002

Commercial Lending Bank Financial Jessica Blanchard 817-717-6021 TruWest Credit Union Richard Gaines 512-252-6032

Commercial Real Estate Harding And Carbone, Inc. Michael Guardiola 713-664-1215

Communications Kadirnet, LLC Shanna Price 512-997-9774

Computer-Data Cabling Kadirnet, LLC Shanna Price 512-997-9774

Infinite Capital Construction Chris Macias 512-368-3854 Innovation General Contractor Fausto Trejo 737-932-4632 Integrity Paving & Coatings Bill Holmes 512-853-9009 Rago Personnel, LLC Johnny Ramos 512-378-0690 Sungrow Landscape Services Patrick Goulding 512-331-1700 TBC Services, LLC Tom Burghart 512-217-8020 Texas Concrete & Foundation Repair, LLC Shawn Wilson 512-820-1661

Texas Materials a CRH Company Amanda Seamans 512-861-7100 Westlake Home & Commercial JT Hasty 512-280-1649

Concrete Repair & Resurfacing

A Plus Asphalt & Concrete Art Aja 512-251-8920 Integrity Paving & Coatings Bill Holmes 512-853-9009 Lone Star Paving Jim Ramming 512-428-5778 Precision Safe Sidewalks, LLC Dave Lardner 512-369-2558 Sundek of Austin Rick Hubbard 512-928-8000 Texas Concrete & Foundation Repair, LLC Shawn Wilson 512-820-1661 Texas Materials a CRH Company Amanda Seamans 512-861-7100 TexAsphalt JD Williams 512-246-9239 Westcoat Specialty Coating Systems Grant Scelzi 800-250-4519 Westlake Home & Commercial JT Hasty 512-280-1649

Products and Services

Concrete Restoration & Cleaning

Cotton Commercial Hunter Bell 346-337-5929 Westlake Home & Commercial JT Hasty 512-280-1649

Concrete Scoring & Staining

Lone Star Carpet Lee Moerbe 512-836-9311 Westlake Home & Commercial JT Hasty 512-280-1649

Construction Management Consultants Bartley Construction Kay Bartley 512-303-9688 Indigo Austin Stan Smith 303-809-2401

NOVEMBER / DECEMBER /

Construction-General AJS Quality Construction Hesron Gomez 512-400-4255 All-Cor Services Steve Wingo 512-826-4542 Camp Construction Sam Levassar 512-394-1111 Centex Construction Mark Herbert 281-587-5400 Cherokee Construction Services Reynaldo Camacho 512-243-0002 Color Coat Pro Carlos Segura 512-660-9711 Cotton Commercial Hunter Bell 346-337-5929 Crestmark Construction Services Brenda Nite 713-426-6161 Falcon Construction USA Brent McGrath 512-610-1124 Global Restoration Services Eric DeLeon 210-347-8431

Products and Services

Innovation General Contractor Fausto Trejo 737-932-4632 JMI Contractors Grant Jacobs 210-492-8181 Linder Reconstruction Services Matt Linder 512-848-3484 Powerhouse Home & Commercial Services Sherri Faust 512-441-0800 Powerhouse Retail Services Bruce Boykin 8173681911 R&L Building Group Clayton Grett 713-686-8899 State Contractors, LLC Creston Simmons 512-960-2484 The Steam Team Ashtynn Bennett 512-739-7237 Trustwork Angela Aguilar 716-512-3619 Westlake Home & Commercial JT Hasty 512-280-1649

Copy Machines MFPâ&#x20AC;&#x2122;s) Jericho DFW Mike Guggenbickler 817-521-0547

/ W I N D O W O N R E N TA L H O U S I N G

Corporate Housing The Bindel Brett Cofman 800-973-0554

Cost Segregation

CSSI Cost Segregation Services, Inc. Joseph Beggins 832-690-7216

Counter Top Installation

Color Coat Pro Carlos Segura 512-660-9711 Countertop & Cabinet Solutions Keri Zach 830-980-1534 Gold Star Cabinets & Countertops Trojan Tidwell 512-251-9279 Powerhouse Home & Commercial Services Sherri Faust 512-441-0800 Rago Personnel, LLC Johnny Ramos 512-378-0690 Royal Manufacturing Todd Keesee 512-587-2160 Westlake Home & Commercial JT Hasty 512-280-1649

Counter Top Refinishing

Countertop & Cabinet Solutions Keri Zach 830-980-1534 Flavor Finish Resurfacing Tracy Ross 512-993-1090 Quality Surface Solutions,Inc. Karma Delgado 512-441-2909 Rago Personnel, LLC Johnny Ramos 512-378-0690 Royal Manufacturing Todd Keesee 512-587-2160 Surface Connection Mike Canfield 512-507-8202 Westlake Home & Commercial JT Hasty 512-280-1649

Counter Tops-Granite Gold Star Cabinets & Countertops Trojan Tidwell 512-251-9279 Impact Floors Anna Samaratunga 512-833-6399 Rago Personnel, LLC Johnny Ramos 512-378-0690

Royal Manufacturing Todd Keesee 512-587-2160 Westlake Home & Commercial JT Hasty 512-280-1649

Credit Reporting Agencies AmRent Lisa Rusie 855-532-2883 National Credit Systems, Inc. Kristin Muse 800-367-1050 National Tenant Network Stacy Howell 800-801-1371 Tenant Tracker, Inc. Troy Pate 800-658-9369

Criminal Record Search Tenant Tracker, Inc. Troy Pate 800-658-9369 The Liberty Group Shay Mickler 512-225-1860

D Deck Builders A-1 Services Maintenance Contractors Ron Little 512-443-2222 Bartley Construction Kay Bartley 512-303-9688 JMI Contractors Grant Jacobs 210-492-8181

Decks Cherokee Construction Services Reynaldo Camacho 512-243-0002 Infinite Capital Construction Chris Macias 512-368-3854 Sungrow Landscape Services Patrick Goulding 512-331-1700 Westlake Home & Commercial JT Hasty 512-280-1649

Demolition Contractors Cherokee Construction Services Reynaldo Camacho 512-243-0002 Cotton Commercial Hunter Bell 346-337-5929

JMI Contractors Grant Jacobs 210-492-8181 Westlake Home & Commercial JT Hasty 512-280-1649

Detention Pond Maintenance & Recovery

Construction EcoServices Dan Conaway 512-417-4586 Sungrow Landscape Services Patrick Goulding 512-331-1700

Directories & Guides RentPath Greg Boyle 469-662-3097

Door Hardware

Westlake Home & Commercial JT Hasty 512-280-1649

Doors & Door Products

Cedar Park Overhead Doors Don Grenier 512-335-7441

Doors-Patio

Affordable Screens & Glass Rick Middleton 512-358-1560 Ameristar Screen and Glass Greg Buckholtz 972-406-3206 Cherokee Construction Services Reynaldo Camacho 512-243-0002 Westlake Home & Commercial JT Hasty 512-280-1649

Drain & Sewer Cleaning

Airco Mechanical Brandi Dathe 512-837-2917 Extreme Hydro-Jetting and Pipe Inspection Derril Peralez 512-574-5345 Team Flo-Right, LLC Steven Wood 512-590-9796

Drainage Contractors

A Plus Asphalt & Concrete Art Aja 512-251-8920 Complete Landscapes, Inc. Susan Alvarez 512-252-0141 Construction EcoServices Dan Conaway 512-417-4586 Sungrow Landscape Services Patrick Goulding 512-331-1700

Westlake Home & Commercial JT Hasty 512-280-1649

Dry Cleaning Services Tide Dry Cleaners Brenda Young 346-298-8888

Dryer Vent Cleaning Blackmon Mooring of Austin Stephanie Lovato 512-466-8745 The Steam Team Ashtynn Bennett 512-739-7237

Drywall & Insullation Powerhouse Home & Commercial Services Sherri Faust 512-441-0800 Rago Personnel, LLC Johnny Ramos 512-378-0690 Westlake Home & Commercial JT Hasty 512-280-1649

Drywall Contractors Cherokee Construction Services Reynaldo Camacho 512-243-0002 Quality Service of Texas, Inc. Jessica Hernandez 512-244-2777 TBC Services, LLC Tom Burghart 512-217-8020 Westlake Home & Commercial JT Hasty 512-280-1649

E Electric-Contractors All-Cor Services Steve Wingo 512-826-4542 DS Electric Service, LLC Daniel Segura 512-361-9075 Fixed Maintenance and Repair Mark Ezell 512-574-5117 Fox Service Company James Bagby 512-442-6782 Innovation General Contractor Fausto Trejo 737-932-4632 Lightning Electrical, LLC Rick Morgan 512-642-4417

Mtech Icon Services Katherine Ellis 512-247-8132 Quality Surface Solutions,Inc. Karma Delgado 512-441-2909 Western Facility Services Group West Budreau 512-582-0500

Electric-Equipment & Supplies HD Supply Gilda Garcia 512-647-8167 Maintenance Supply HQ Scott Credeur 512-335-6700

Emergency Phones Kings III Emergency Communications Jon Roseberry 512-992-4134 On Guard, Inc. Bill White 713-664-8273

Emergency Water Services Belfor Property Restoration Scott Lindeen 512-610-3015 Blackhill Restoration Jake Hodges 512-568-1449 Blackmon Mooring of Austin Stephanie Lovato 512-466-8745 Camp Construction Sam Levassar 512-394-1111 The Steam Team Ashtynn Bennett 512-739-7237 UCS Ben Wells 512-385-6600

Employee Morale Programs Nfinite Pursuit Jackson Belcher 229-942-4300

Employee Screening Tenant Tracker, Inc. Troy Pate 800-658-9369 The Liberty Group Shay Mickler 512-225-1860

Employment AgenciesPermanent BG Multifamily Nikki Burleson 512-481-1234 Hire Priority Staffing Danielle Berryann 512-338-4473

Homeland Staffing, Inc. Zina Hunter 512-243-7709 The Liberty Group Shay Mickler 512-225-1860

Employment AgenciesTemporary BG Multifamily Nikki Burleson 512-481-1234 Hire Priority Staffing Danielle Berryann 512-338-4473 Homeland Staffing, Inc. Zina Hunter 512-243-7709 Star Personnel Ashley Arellano 832-242-6800 The Liberty Group Shay Mickler 512-225-1860

Employment Services BG Multifamily Nikki Burleson 512-481-1234 Hire Priority Staffing Danielle Berryann 512-338-4473 Homeland Staffing, Inc. Zina Hunter 512-243-7709 The Liberty Group Shay Mickler 512-225-1860

Energy Auditing 1st Choice Energy David Malone 512-345-0956

Energy Conservation Consultation

1st Choice Energy David Malone 512-345-0956 McCullough Heating & Air Conditioning Al Dâ&#x20AC;&#x2122;Andrea 512-280-0011

Energy Service

1st Choice Energy David Malone 512-345-0956 Austin Energy Jaime Gomez 512-482-5332 Blackmon Mooring of Austin Stephanie Lovato 512-466-8745 Western Facility Services Group West Budreau 512-582-0500

Entertainment Apartment Life Keith Burris 817-793-9924 Broadcast Music, Inc. Jessica Frost 615-401-2873

Evictions Law Offices of Brian P Cweren Brian Cweren 713-622-2111 Law Offices of R David Fritsche David Fritsche 210-227-2726 Nationwide Eviction Eddie Young 512-551-0357 Warren Law Firm Bill Warren 512-347-8777

Executive Search Services Hire Priority Staffing Danielle Berryann 512-338-4473 The Liberty Group Shay Mickler 512-225-1860

Exercise EquipmentDealers Advanced Exercise Ryan McAfee 512-800-0959 Comm-Fit Marcus Ling 972-620-7788

Products and Services

Fit Supply Somer Turner 877-344-3368 Fitness in Motion South Texas Lorne LaPorte 512-585-3485 Kraftsman Commercial Playgrounds & Water Parks Melissa Valdez 281-353-9599 Marathon Fitness Demariee Anderson 800-391-9496

Exercise EquipmentService & Repair Advanced Exercise Ryan McAfee 512-800-0959 Comm-Fit Marcus Ling 972-620-7788 Marathon Fitness Demariee Anderson 800-391-9496

NOVEMBER / DECEMBER /

F Fair Housing

Warren Law Firm Bill Warren 512-347-8777

Fences & Rails

Products and Services

2 S-D, Inc. Construction Services Kevin Seelhammer 830-627-2734 All-Cor Services Steve Wingo 512-826-4542 Camp Construction Sam Levassar 512-394-1111 Cherokee Construction Services Reynaldo Camacho 512-243-0002 Color Coat Pro Carlos Segura 512-660-9711 Infinite Capital Construction Chris Macias 512-368-3854 Metroflor Corporation Michelle Esposito 203-299-3134 Powerhouse Home & Commercial Services Sherri Faust 512-441-0800 Westlake Home & Commercial JT Hasty 512-280-1649

Financial Planning CashFlow Pros, LLC Sterling Cooper 512-253-8509

Fire Alarm System Monitoring

Alarmtechs, Inc. Terry Delzeit 281-391-6066 Fire King, LLC Summer Whitlow 512-425-0272 Firetrol Protection Systems, Inc. John Rogers 512-687-0115 GSC Fire & Security Mark Cummings 512-697-8723 Pye-Barker Fire & Safety Ashley Stein 512-835-2020

Fire Alarm Systems Alarmtechs, Inc. Terry Delzeit 281-391-6066

/ W I N D O W O N R E N TA L H O U S I N G

Allied Fire Protection Odette Castillo 512-719-4872 Fire King, LLC Summer Whitlow 512-425-0272 Firetrol Protection Systems, Inc. John Rogers 512-687-0115 GSC Fire & Security Mark Cummings 512-697-8723 Pye-Barker Fire & Safety Ashley Stein 512-835-2020 Valor Fire Protection Robyn Riley 512-846-4142

Fire Extinguishers

Fire Hydrant Inspection Repair Service & Testing Allied Fire Protection Odette Castillo 512-719-4872 Fire King, LLC Summer Whitlow 512-425-0272 Pye-Barker Fire & Safety Ashley Stein 512-835-2020

Fire Protection Equipment & Supply Fire King, LLC Summer Whitlow 512-425-0272 Firetrol Protection Systems, Inc. John Rogers 512-687-0115

Fire Restoration

Belfor Property Restoration Scott Lindeen 512-610-3015 Blackhill Restoration Jake Hodges 512-568-1449 Blackmon Mooring of Austin Stephanie Lovato 512-466-8745

Camp Construction Sam Levassar 512-394-1111

R&L Building Group Clayton Grett 713-686-8899

Cotton Commercial Hunter Bell 346-337-5929

TBC Services, LLC Tom Burghart 512-217-8020

Crestmark Construction Services Brenda Nite 713-426-6161

The Steam Team Ashtynn Bennett 512-739-7237

Gage Multifamily Services Rich Trepanier 512-368-8376 Gemstar Construction & Development, Inc. Benjamin Miller 281-821-1195 JMI Contractors Grant Jacobs 210-492-8181 The Ironwood Group Todd Pirtle 512-298-2004

Fire Sprinkler SystemsInstallation Service & Inspection Allied Fire Protection Odette Castillo 512-719-4872 Allied Fire Protection Odette Castillo 512-719-4872 American Fire Systems Cody Huff 713-466-9898 Fire King, LLC Summer Whitlow 512-425-0272 Firetrol Protection Systems, Inc. John Rogers 512-687-0115 GSC Fire & Security Mark Cummings 512-697-8723 Pye-Barker Fire & Safety Ashley Stein 512-835-2020

Fire/Water Damage Restoration

UCS Ben Wells 512-385-6600 Westlake Home & Commercial JT Hasty 512-280-1649

Fitness Design & Management Advanced Exercise Ryan McAfee 512-800-0959 Comm-Fit Marcus Ling 972-620-7788 Fit Supply Somer Turner 877-344-3368 Nfinite Pursuit Jackson Belcher 229-942-4300

Fitness Equipment Repair & Service Advanced Exercise Ryan McAfee 512-800-0959 Fitness in Motion South Texas Lorne LaPorte 512-585-3485

Flags Banners & Pennants Executive Signs Austin Jacob Dotson 512-292-9939

Floor Covering Distributors Mohawk Industries Ty Thompson 512-203-4833

Floor Coverings Sales & Installation

Bartley Construction Kay Bartley 512-303-9688

Arbor Contract Carpet Tiffany Strong 512-339-1075

Belfor Property Restoration Scott Lindeen 512-610-3015

Capitol Floor Paula Pallo 512-339-1555

Blackhill Restoration Jake Hodges 512-568-1449

Colors Unlimited Rob Tatrow 512-339-3023

Blackmon Mooring of Austin Stephanie Lovato 512-466-8745

Dixie Carpet Installation, Inc. Tristian Schwenke 512-442-6927

Contractors, Inc. Rob Walters 512-733-0600 Cotton Commercial Hunter Bell 346-337-5929

Flooring Warehouse Matt Naylor 512-335-8138 Impact Floors Anna Samaratunga 512-833-6399

Interior Logic Group Property Services Karen Currie 512-230-5635 McMahanâ&#x20AC;&#x2122;s Flooring, Inc. Brenda Carpenter 855-472-7585 Rasa Floors Daniel Pena 512-371-9966 Redi Carpet Tony Boatman 512-383-1314

Floor RestorationHardwood

Color Coat Pro Carlos Segura 512-660-9711 Westlake Home & Commercial JT Hasty 512-280-1649

Floorcovering Manufacturer

Metroflor Corporation Michelle Esposito 203-299-3134 Mohawk Industries Ty Thompson 512-203-4833 Shaw Industries Ann Hamilton 972-567-6767

Flooring-Vinyl/Laminate

Capitol Floor Paula Pallo 512-339-1555 Colors Unlimited Rob Tatrow 512-339-3023 Impact Floors Anna Samaratunga 512-833-6399 McMahanâ&#x20AC;&#x2122;s Flooring, Inc. Brenda Carpenter 855-472-7585 Metroflor Corporation Michelle Esposito 203-299-3134 Powerhouse Home & Commercial Services Sherri Faust 512-441-0800 Rago Personnel, LLC Johnny Ramos 512-378-0690 Westlake Home & Commercial JT Hasty 512-280-1649

Foundation Contractors Church Foundation Repair Liz Berglund 713-468-8400 FSI Construction Gary Greene 512-291-4374 JMI Contractors Grant Jacobs 210-492-8181

Westlake Home & Commercial JT Hasty 512-280-1649

Framing Contractors

Bartley Construction Kay Bartley 512-303-9688 Camp Construction Sam Levassar 512-394-1111 Cherokee Construction Services Reynaldo Camacho 512-243-0002 Color Coat Pro Carlos Segura 512-660-9711 Westlake Home & Commercial JT Hasty 512-280-1649

Furnished Apartments Furniture Options Sareena Johnson 800-894-9686

Furniture-Outdoor Leisure Creations Davy Johnson 866-765-6726 Texacraft Susan Leigh 205-486 6027 Tri-Supply Company Karla Urbina 512-916-9354

Furniture-Outdoor Park Exteriors Contract Sales & Design Karla Urbina 512-610-3888 TF Harper & Associates LP Cindi Chrastecky 512-440-0707

Furniture-Rentals

AZUMA Leasing Clint Borchgardt 800-707-1188 Brook Furniture Rental Erin Mungovan 832-590-8005 Charter Furniture Rental, Inc. Courtney McDuffie 512-705-2669 CORT Mario Jimenez 512-719-9040 CWS Home Services Jenny Garza 512-838-3040 Elite Austin Valerie Pierce 512-366-8189 Exteriors Contract Sales & Design Karla Urbina 512-610-3888

Furniture Options Sareena Johnson 800-894-9686

Furniture-Sales Charter Furniture Rental, Inc. Courtney McDuffie 512-705-2669 CORT Mario Jimenez 512-719-9040 CWS Home Services Jenny Garza 512-838-3040 Elite Austin Valerie Pierce 512-366-8189 Exteriors Contract Sales & Design Karla Urbina 512-610-3888 Tri-Supply Company Karla Urbina 512-916-9354

Furniture-Swimming Pool Leisure Creations Davy Johnson 866-765-6726 Texacraft Susan Leigh 205-486 6027 Tri-Supply Company Karla Urbina 512-916-9354

G Garage Doors & Openers Cedar Park Overhead Doors Don Grenier 512-335-7441 R&S Overhead Garage Door of Austin Mandy Jones 512-794-3667

Garbage Collection Bulk Trash Removal, Inc. Courtney Wingo 512-216-6436 Central Texas Refuse, Inc. Ben Bracher 512-243-2833 Texas Disposal Systems Dennis Hobbs 800-375-8375

Gates-Automatic & Manual Anchor Access Systems Ken Crouse 512-213-1665 Associated Time & Parking Ed Lammer 512-693-9200

Austin Estate Gate Anthony Bruno 512-296-2671 Bartley Construction Kay Bartley 512-303-9688 Cedar Park Overhead Doors Don Grenier 512-335-7441 Compound Security Specialist Robert Palmerton 512-444-4283 Elite Access Controls Cory Gulotta 512-817-4283 R&S Overhead Garage Door of Austin Mandy Jones 512-794-3667

General Contractors

2 S-D, Inc. Construction Services Kevin Seelhammer 830-627-2734 A-1 Services Maintenance Contractors Ron Little 512-443-2222 Adivo Construction Corp. Christina Santos 954-570-0301 All-Cor Services Steve Wingo 512-826-4542 Bartley Construction Kay Bartley 512-303-9688 Blackmon Mooring of Austin Stephanie Lovato 512-466-8745 BR Texas Bret Hamilton 210-504-4630 Camp Construction Sam Levassar 512-394-1111 Cherokee Construction Services Reynaldo Camacho 512-243-0002 Color Coat Pro Carlos Segura 512-660-9711 Contractors, Inc. Rob Walters 512-733-0600 Cotton Commercial Hunter Bell 346-337-5929 Crestmark Construction Services Brenda Nite 713-426-6161 FIDUS Construction Services Lauren Hudler 512-607-5897 FSI Construction Gary Greene 512-291-4374

Products and Services

NOVEMBER / DECEMBER /

Products and Services

Gage Multifamily Services Rich Trepanier 512-368-8376 Gemstar Construction & Development, Inc. Benjamin Miller 281-821-1195 Global Restoration Services Eric DeLeon 210-347-8431 Guardian Construction Preston Sams 512-250-9478 Infinite Capital Construction Chris Macias 512-368-3854 JMI Contractors Grant Jacobs 210-492-8181 Linder Reconstruction Services Matt Linder 512-848-3484 M&M Painting & Construction Karen Iosue 210-614-9994 Middleton Construction Keith Middleton 512-426-2905 NGTX Enterprises Monica Sanders 512-688-5504 Norman Roofing & Construction Rodney Burris 972-745-7273 Powerhouse Home & Commercial Services Sherri Faust 512-441-0800 Protractor Services Rebecca Harris 512-845-6751 R&L Building Group Clayton Grett 713-686-8899 Smart Companies, Inc. Misty Garwood 512-452-4554 State Contractors, LLC Creston Simmons 512-960-2484 Syndicated Construction Services Mark Rawlings 512-789-3328 TBC Services, LLC Tom Burghart 512-217-8020 The Ironwood Group Todd Pirtle 512-298-2004 The Steam Team Ashtynn Bennett 512-739-7237 TiCon Texas Construction Services Trey Murphy 281-932-8521 UCS Ben Wells 512-385-6600

/ W I N D O W O N R E N TA L H O U S I N G

Westlake Home & Commercial JT Hasty 512-280-1649

Glass-Sales & Service

Affordable Screens & Glass Rick Middleton 512-358-1560 Ameristar Screen and Glass Greg Buckholtz 972-406-3206 Apartment Glass Products EdyLyn Dean 512-662-7036

Golf Cars & Carts-Rentals

Five Star Gutters & Services, Inc. Joann Rogers 512-944-3924 Keith Barker Roofing & Solar Keith Barker 512-447-7663 Rago Personnel, LLC Johnny Ramos 512-378-0690 Sungrow Landscape Services Patrick Goulding 512-331-1700 Westlake Home & Commercial JT Hasty 512-280-1649

Golf Cars of Austin Trenton Johnson 512-312-4115 Mission Golf Cars Chad Bachhofer 800-324-7868

Golf Cars & Carts-Sales Golf Cars of Austin Trenton Johnson 512-312-4115 Mission Golf Cars Chad Bachhofer 800-324-7868

Gutters

C&A Seamless Rain Gutters Neftali Jaimes 512-769-3024 Kidd Roofing Ken Johnson 512-671-7791

Gutters & Downspouts

Camp Construction Sam Levassar 512-394-1111 Color Coat Pro Carlos Segura 512-660-9711 ECS Exterior Cleaning Solutions) Jack Villani 512-317-2983 Five Star Gutters & Services, Inc. Joann Rogers 512-944-3924 JMI Contractors Grant Jacobs 210-492-8181

Gutters-Cleaning & Repair C&A Seamless Rain Gutters Neftali Jaimes 512-769-3024 Cherokee Construction Services Reynaldo Camacho 512-243-0002 ECS Exterior Cleaning Solutions) Jack Villani 512-317-2983

Maintenance Supply HQ Scott Credeur 512-335-6700 Trane Joanna Sturgis 469-289-8356

Holiday Lighting ECS Exterior Cleaning Solutions) Jack Villani 512-317-2983 Sungrow Landscape Services Patrick Goulding 512-331-1700 Vista Lawn and Landscapes Cliff Lammons 512-569-6521 Westlake Home & Commercial JT Hasty 512-280-1649

Hot Tubs & Spas Handyman Color Coat Pro Carlos Segura 512-660-9711 Westlake Home & Commercial JT Hasty 512-280-1649

Hardware HD Supply Gilda Garcia 512-647-8167 Maintenance Supply HQ Scott Credeur 512-335-6700 The Home Depot Richard Salinas 830-613-9453

Heating Systems-Dealers Trane Joanna Sturgis 469-289-8356

Heating Systems-Service & Repair Indigo Austin Stan Smith 303-809-2401 McCullough Heating & Air Conditioning Al D’Andrea 512-280-0011 Team Flo-Right, LLC Steven Wood 512-590-9796 Trane Joanna Sturgis 469-289-8356

Heating Systems-Supplies & Parts HD Supply Gilda Garcia 512-647-8167 Insco Distributing Rey Madrid 915-581-7200

Hines Pool & Spa Brandon Doucet 512-873-8565

HVAC All-Cor Services Steve Wingo 512-826-4542 Blackmon Mooring of Austin Stephanie Lovato 512-466-8745 Ferguson Facilities Supply John Davila 888-334-0004 McCullough Heating & Air Conditioning Al D’Andrea 512-280-0011 Robert Madden Industries Spencer Lasater 512-837-8521 Trane Joanna Sturgis 469-289-8356 Westlake Home & Commercial JT Hasty 512-280-1649 Zane Mechanical Matt Bier 512-409-4920

I Impound Wrecker/Towing National Towing Network David Perroni 855-981-2600

Indoor Air Quality Testing & Consulting McCullough Heating & Air Conditioning Al D’Andrea 512-280-0011

Inspections

Integro Roofing Harley Coons 512-659-2038

Insulation-Contractors

1st Choice Energy David Malone 512-345-0956 McCullough Heating & Air Conditioning Al D’Andrea 512-280-0011 Westlake Home & Commercial JT Hasty 512-280-1649

Insurance

Blancken Insurance Group Russ Blancken 512-293-9588 Jetty Chad Somodi 855-695-3889 LeaseTerm Solutions Hailey Scott 888-814-6950 The Beneke Company Adjusters International Jim Beneke 512-328-1851

Insurance-Commercial

Blancken Insurance Group Russ Blancken 512-293-9588

Insurance-Health

Blancken Insurance Group Russ Blancken 512-293-9588

Insurance-Property

Blancken Insurance Group Russ Blancken 512-293-9588

Insurance-Renter

Blancken Insurance Group Russ Blancken 512-293-9588 CoreLogic SafeRent Jason Pitzel 949-214-1000 Jetty Chad Somodi 855-695-3889 RealPage, Inc. Stacey Blackwell 972-820-3000

Insurance-Workers Comp Blancken Insurance Group Russ Blancken 512-293-9588

Interior & Decorator Service

Charter Furniture Rental, Inc. Courtney McDuffie 512-705-2669

Michelle Thomas Design Michelle Thomas 512-934-8107

Internet Listing Service Apartment List Ben Coussens 404-735-1288

need screens?

Intellirent Cassandra Joachim 415-849-4400

Zumper Cassidy Bower 580-736-5110

Internet Network Management Kadirnet, LLC Shanna Price 512-997-9774

Internet-Marketing

Window Screens – Patio Door Screens

www.ameristarglass.com PHONE 512.910.3050 • FAX 512.910.2003

RealPage, Inc. Stacey Blackwell 972-820-3000 Zillow Group Sarah Garman 206-757-4830

Call About our FREE Custom Measure Screen Inventory Program

Serving the Apartment Industry Exclusively Since 1989

Gratr Landscapes, Ltd Brian Kipp 210-764-7773 Maldonado Nursery & Landscaping, Inc. Cassandra Woodall 512-252-0198

Apartments.com David Arnold 737-600-2605

Premium Cuts Lawn Service & Maintenance Jeannette Wagoner 512-252-2264

Moveforfree.com Bubba May 210-691-3178

PS Landscapes, Inc. Terri Needham 512-335-4769

Internet-Service Providers Google Fiber Ben Waltzer 512-343-5283 Kadirnet, LLC Shanna Price 512-997-9774

Internet-Web Site Developers PromoShak John Wilkinson 512-375-3169

Irrigation Maintenance & Repair Absolute Commercial & Environmental Services, Inc. Matt Proctor 512-560-1099 JMI Contractors Grant Jacobs 210-492-8181 Vista Lawn and Landscapes Cliff Lammons 512-569-6521 Westlake Home & Commercial JT Hasty 512-280-1649

Irrigation Systems Installation & Equipment Benchmark Landscapes Toby Wise 737-802-7284

Complete Landscapes, Inc. Susan Alvarez 512-252-0141

Westlake Home & Commercial JT Hasty 512-280-1649

Keys

KeyTrak Joel Manning 512-639-0194

L Land Excavation/Fill

Construction EcoServices Dan Conaway 512-417-4586

Products and Services

Landscape - Lighting

Vista Lawn and Landscapes Cliff Lammons 512-569-6521

Landscape Consulting Janitorial Equipment & Supplies HD Supply Gilda Garcia 512-647-8167 Maintenance Supply HQ Scott Credeur 512-335-6700

Janitorial Service ApartmentCleans.com John Hartley 512-436-5770 UCS Ben Wells 512-385-6600 Westlake Home & Commercial JT Hasty 512-280-1649

Summit Exterior Services Steve Matcha 512-435-1826

Landscape Contractors

Complete Landscapes, Inc. Susan Alvarez 512-252-0141 Gratr Landscapes, Ltd Brian Kipp 210-764-7773 North by Northwest Commercial Cory Essman 512-569-0660 SNG Environmental Glen Wardlaw 512-410-7846 US Lawns Jonathan Garcia 512-529-3321 Westlake Home & Commercial JT Hasty 512-280-1649 Yellowstone Landscape Chris Rhodes 512.918.2270

NOVEMBER / DECEMBER /

Landscape Installation & Maintenance Gratr Landscapes, Ltd Brian Kipp 210-764-7773 JMI Contractors Grant Jacobs 210-492-8181 Sungrow Landscape Services Patrick Goulding 512-331-1700 Texscape Services, LLC Roxanne Jones 281-846-3779 US Lawns Jonathan Garcia 512-529-3321 Vista Lawn and Landscapes Cliff Lammons 512-569-6521

Landscape Installation/ Irrigation Complete Landscapes, Inc. Susan Alvarez 512-252-0141 Texscape Services, LLC Roxanne Jones 281-846-3779 Vista Lawn and Landscapes Cliff Lammons 512-569-6521

Products and Services

Westlake Home & Commercial JT Hasty 512-280-1649

Landscapes Vista Lawn and Landscapes Cliff Lammons 512-569-6521

Landscaping-Contractors & Maintenance Benchmark Landscapes Toby Wise 737-802-7284 Central Texas Landscape Services Patrick Mora 512-468-6328 Complete Landscapes, Inc. Susan Alvarez 512-252-0141 Gratr Landscapes, Ltd Brian Kipp 210-764-7773 JMI Contractors Grant Jacobs 210-492-8181 Maldonado Nursery & Landscaping, Inc. Cassandra Woodall 512-252-0198 Maven Landscapes Stephen Connell 512-263-3669 Premium Cuts Lawn Service & Maintenance Jeannette Wagoner 512-252-2264

/ W I N D O W O N R E N TA L H O U S I N G

PS Landscapes, Inc. Terri Needham 512-335-4769 SNG Environmental Glen Wardlaw 512-410-7846 Summit Exterior Services Steve Matcha 512-435-1826 Vista Lawn and Landscapes Cliff Lammons 512-569-6521 Westlake Home & Commercial JT Hasty 512-280-1649 Yellowstone Landscape Chris Rhodes 512.918.2270

Landscaping-Designers

Complete Landscapes, Inc. Susan Alvarez 512-252-0141 Gratr Landscapes, Ltd Brian Kipp 210-764-7773 Maven Landscapes Stephen Connell 512-263-3669 Sungrow Landscape Services Patrick Goulding 512-331-1700 Vista Lawn and Landscapes Cliff Lammons 512-569-6521

Laundry EquipmentLeasing

AAdvantage Laundry Systems Russell Williams 800-880-2138 Best Wash, Inc. James West 281-441-2465 Commercial Equipment Company Andy Northup 972-991-9274 CSC Service Works Stephanie Poux Front and Center Laundry Terry Hyslop 512-738-5264 WASH Multifamily Laundry Systems, LLC Billye Sutton 512-954-3597

Laundry Equipment-Sales AAdvantage Laundry Systems Russell Williams 800-880-2138 Best Wash, Inc. James West 281-441-2465 Commercial Equipment Company Andy Northup 972-991-9274 CSC Service Works Stephanie Poux

Leak Detection & Repair Airco Mechanical Brandi Dathe 512-837-2917 Roto-Rooter Service Co Jason Carter 512-836-8925 SouthCross Kristi Stone 713-664-1120

Leasing Sales Programs

Westlake Home & Commercial JT Hasty 512-280-1649

Lighting - Outdoor Western Facility Services Group West Budreau 512-582-0500

Lighting Fixtures & Supplies

ApartmentRatings & SatisFacts Gen Martin 310-280-4033

Ferguson Facilities Supply John Davila 888-334-0004

CruiseCertificates4Two Shawn Sarnecki 1-866-541-8077

Lightning Electrical, LLC Rick Morgan 512-642-4417

Leasing Specialist BG Multifamily Nikki Burleson 512-481-1234 Gimme Shelter! Realty Lesa Calhoun 512-567-4276 Hire Priority Staffing Danielle Berryann 512-338-4473 Penn Apartment Staffing Rosa Montes 512-714-3901 The Liberty Group Shay Mickler 512-225-1860

Legal Service Law Offices of R David Fritsche David Fritsche 210-227-2726 Snell Law Firm, PLLC Jason Snell 512-477-5291 The Walters Firm, PLLC Robert Kowalski 512-236-1114 Troilo Law Firm, PC Arthur Troilo 512-391-9117 Warren Law Firm Bill Warren 512-347-8777

Legal Services/Attorneys At Law Bukowski Law Firm, PC Sean Bukowski 512-614-0335 The Daves Law Firm John Daves 512-346-6000 The Walters Firm, PLLC Robert Kowalski 512-236-1114

Light Bulbs Western Facility Services Group West Budreau 512-582-0500

Maintenance Supply HQ Scott Credeur 512-335-6700 RVLT/E Lighting Justin Krenicki 972-231-8882 Western Facility Services Group West Budreau 512-582-0500

Locators Apartment Experts Companies Bryan Tindall 512-372-8700 Citywide Apartment Locators Susan Albertson 512-835-7368 Gimme Shelter! Realty Lesa Calhoun 512-567-4276 Moveforfree.com Bubba May 210-691-3178 RentPath Greg Boyle 469-662-3097

Locks Allegion Mark Howell 512-865-0375

Lumber-Retail & Wholesale The Home Depot Richard Salinas 830-613-9453

M Mailbox Parts, Repairs & Replacements All American Mailboxes of Houston Captain Abel Lozano 713-408-3499

Maintenance Parts & Supplies Best Wash, Inc. James West 281-441-2465

Maintenance Service A-1 Services Maintenance Contractors Ron Little 512-443-2222 BG Multifamily Nikki Burleson 512-481-1234 Hire Priority Staffing Danielle Berryann 512-338-4473 Integro Roofing Harley Coons 512-659-2038 Powerhouse Retail Services Bruce Boykin 8173681911 The Liberty Group Shay Mickler 512-225-1860 Westlake Home & Commercial JT Hasty 512-280-1649

Maintenance Supplies AZ Partsmaster Clint Fail 602-233-3580 Chadwell Supply Randy King 888-341-2423 Ferguson Facilities Supply John Davila 888-334-0004 HD Supply Gilda Garcia 512-647-8167 Maintenance Supply HQ Scott Credeur 512-335-6700 The Home Depot Pro Verlin Merkel 800-345-3002

Make Ready Service ATX Unlimited David Cisneros 512-736-9929 BG Multifamily Nikki Burleson 512-481-1234 Cherokee Construction Services Reynaldo Camacho 512-243-0002 Fixed Maintenance and Repair Mark Ezell 512-574-5117 Hire Priority Staffing Danielle Berryann 512-338-4473 Powerhouse Home & Commercial Services Sherri Faust 512-441-0800

Rago Personnel, LLC Johnny Ramos 512-378-0690 Texas State Painting & Cleaning Rosemary Govea 512-945-9541 The Liberty Group Shay Mickler 512-225-1860 UCS Ben Wells 512-385-6600 Westlake Home & Commercial JT Hasty 512-280-1649

Market Research Analysis ALN Apartment Data, Inc. Dianna McClung 972-931-2553 Apartmentdata.com Cindi Reed 512-969-1499 Austin Investor Interests Robin Davis 512-261-0100 SMART Apartment Data Nichole Williams 800-594-2133

Marketing Consultants & Service Apartment Life Keith Burris 817-793-9924 Catalyst Christy Mcferren 512-579-5461 Conversion Logix Denise Champion 866-297-4914 PromoShak John Wilkinson 512-375-3169 RentVision Mike Wittmann 402-570-0648 Smart City Locating Kendall Simpson 512-815-2317 Visual Marketing Ann Poehl 512-580-5728

Masonry Contractor

Camp Construction Sam Levassar 512-394-1111 Cherokee Construction Services Reynaldo Camacho 512-243-0002 Complete Landscapes, Inc. Susan Alvarez 512-252-0141 JMI Contractors Grant Jacobs 210-492-8181 Westlake Home & Commercial JT Hasty 512-280-1649

Mirrors-Sales & Service Affordable Screens & Glass Rick Middleton 512-358-1560 Ameristar Screen and Glass Greg Buckholtz 972-406-3206 Apartment Glass Products EdyLyn Dean 512-662-7036 Westlake Home & Commercial JT Hasty 512-280-1649

N Natural Gas Utility Service Texas Gas Service Tara Cunningham 512-407-2014

Newsletters & Brochures Ramstedt Enterprises, Inc. Jackie Ramstedt 512-255-2226

Mold-Remediation Belfor Property Restoration Scott Lindeen 512-610-3015 Blackhill Restoration Jake Hodges 512-568-1449 Blackmon Mooring of Austin Stephanie Lovato 512-466-8745 Camp Construction Sam Levassar 512-394-1111 Cotton Commercial Hunter Bell 346-337-5929 Infinite Capital Construction Chris Macias 512-368-3854 Powerhouse Home & Commercial Services Sherri Faust 512-441-0800 R&L Building Group Clayton Grett 713-686-8899 The Steam Team Ashtynn Bennett 512-739-7237 UCS Ben Wells 512-385-6600 Westlake Home & Commercial JT Hasty 512-280-1649

Mold-Testing Cotton Commercial Hunter Bell 346-337-5929 Westlake Home & Commercial JT Hasty 512-280-1649

Movers 3 Men Movers Erin McNair 713-230-8693 Moveforfree.com Bubba May 210-691-3178 Westlake Home & Commercial JT Hasty 512-280-1649

O Odor Control

Austin Bio Clean Shawn Casinader 512-772-3733 Blackmon Mooring of Austin Stephanie Lovato 512-466-8745 Green Garbology Steve Inmon 888-546-1299 ScentAir Beverly Boyd-Miller 512-797-4503 The Steam Team Ashtynn Bennett 512-739-7237 UCS Ben Wells 512-385-6600

Products and Services

Office Supplies & Equipment

Jericho DFW Mike Guggenbickler 817-521-0547

Overhead Doors

Cedar Park Overhead Doors Don Grenier 512-335-7441

P Package Management D2D Direct, LLC Misty Black 512-846-2226 Fetch Package Danielle Archuleta 844-433-3824 The Package Center Souheil Sassi 281-271-4111

NOVEMBER / DECEMBER /

Package Storage Solutions D2D Direct, LLC Misty Black 512-846-2226 Innovative Package Management Shannon Wright 520-784-4155 The Package Center Souheil Sassi 281-271-4111

Paint Sales

PPG Paints Debra Dominguez 512-592-0897 Sherwin Williams Company Jay Piersall 512-844-3350

Paint-Contractors

Products and Services

2 S-D, Inc. Construction Services Kevin Seelhammer 830-627-2734 A-1 Services Maintenance Contractors Ron Little 512-443-2222 Ai Painting Services Kara Marquez 512-660-2202 Alfred’s Construction & Renovation Nelson Jimenez 512-339-0780 ATX Unlimited David Cisneros 512-736-9929 Bartley Construction Kay Bartley 512-303-9688 Behr Process Corporation Tim Turner 512-947-0003 BR Texas Bret Hamilton 210-504-4630 C&Z Enterprises Jimmy Zientek 512-989-8377 Camp Construction Sam Levassar 512-394-1111 Centex Painting, Inc. 512-554-8303 Cherokee Construction Services Reynaldo Camacho 512-243-0002 Color Coat Pro Carlos Segura 512-660-9711 Colors Unlimited Rob Tatrow 512-339-3023 Contractors, Inc. Rob Walters 512-733-0600

/ W I N D O W O N R E N TA L H O U S I N G

Crestmark Construction Services Brenda Nite 713-426-6161 Elite Apartment Services Jeff Bridwell 512-415-9868 Excalibur Painting, Inc. Omar Reyes 951-406-7521 Falcon Construction USA Brent McGrath 512-610-1124 Guardian Construction Preston Sams 512-250-9478 Indigo Austin Stan Smith 303-809-2401 Infinite Capital Construction Chris Macias 512-368-3854 JMI Contractors Grant Jacobs 210-492-8181 M&M Painting & Construction Karen Iosue 210-614-9994 Painting Connection Robier Rodriguez 806-445-6791 Peritus Construction Troy Nesby 737-888-4134 Powerhouse Home & Commercial Services Sherri Faust 512-441-0800 Protractor Services Rebecca Harris 512-845-6751 Quality Service of Texas, Inc. Jessica Hernandez 512-244-2777 Rago Personnel, LLC Johnny Ramos 512-378-0690 Smart Companies, Inc. Misty Garwood 512-452-4554 TBC Services, LLC Tom Burghart 512-217-8020 Texas State Painting & Cleaning Rosemary Govea 512-945-9541 Westlake Home & Commercial JT Hasty 512-280-1649 Zuniga Lone Star Painting and Cleaning, Inc. Oscar Zuniga 512-832-5728

Paint-Equipment & Supplies

Behr Process Corporation Tim Turner 512-947-0003

Innovation General Contractor Fausto Trejo 737-932-4632 PPG Paints Debra Dominguez 512-592-0897 Sherwin Williams Company Jay Piersall 512-844-3350 The Home Depot Pro Verlin Merkel 800-345-3002

Parking Lot Maintenance & Marking 2 S-D, Inc. Construction Services Kevin Seelhammer 830-627-2734 A Plus Asphalt & Concrete Art Aja 512-251-8920 Alpha Paving Industries, LLC Bobby Edwards 512-605-9937 Capital Parking Matthew Albertson 512-334-9090 Contractors Asphalt Randy Welch 512-388-9540 Integrity Paving & Coatings Bill Holmes 512-853-9009 National Towing Network David Perroni 855-981-2600 RDC Paving Kim Wheeler 512-917-5602 Texas Materials a CRH Company Amanda Seamans 512-861-7100 TexAsphalt JD Williams 512-246-9239 Westlake Home & Commercial JT Hasty 512-280-1649

Parking Permits

Capital Parking Matthew Albertson 512-334-9090 National Towing Network David Perroni 855-981-2600

Paving Contractors

A Plus Asphalt & Concrete Art Aja 512-251-8920 Alpha Paving Industries, LLC Bobby Edwards 512-605-9937 Asphalt Care of Texas Bernie Smith 512-872-3500

Cherokee Construction Services Reynaldo Camacho 512-243-0002 Contractors Asphalt Randy Welch 512-388-9540 RDC Paving Kim Wheeler 512-917-5602 Texas Materials a CRH Company Amanda Seamans 512-861-7100 TexAsphalt JD Williams 512-246-9239 Westlake Home & Commercial JT Hasty 512-280-1649

Personnel Services BG Multifamily Nikki Burleson 512-481-1234 Hire Priority Staffing Danielle Berryann 512-338-4473 The Liberty Group Shay Mickler 512-225-1860

Pest Control Service Absolute Pest Management Tony Ragan 512-444-0262 Burnett’s Pest Control Services David Burnett 512-789-8225 Ecoteam, LLC Jon Polenz 512-201-4100 EnviroSMART Pest Solutions Blair Holden 512-997-1000 LP Pest Solutions David Pritchard 512-922-4577 Pest Management, Inc. Sarah DiCicco 512-288-1007 The Bug Master Rod Howard 512-845-5753 Worldwide Pest Control Elias Palacios 512-476-2847

Pet Care Noble IonÂ® Marquette Vega 214-366-7723

Phone & Data Repair & Install Kadirnet, LLC Shanna Price 512-997-9774

Plastering Toms Construction Concepts Terry Stevens 936-581-1555

Playground Equipment Kraftsman Commercial Playgrounds & Water Parks Melissa Valdez 281-353-9599 TF Harper & Associates LP Cindi Chrastecky 512-440-0707

Plumbing Contractors A-1 Services Maintenance Contractors Ron Little 512-443-2222 Airco Mechanical Brandi Dathe 512-837-2917 All-Cor Services Steve Wingo 512-826-4542 Extreme Hydro-Jetting and Pipe Inspection Derril Peralez 512-574-5345 Fixed Maintenance and Repair Mark Ezell 512-574-5117

Flint & Associates, LLC Chad Flint 512-971-2445

Vamvoras, Ltd Jeff Fox 512-215-0008

Fox Service Company James Bagby 512-442-6782

Westlake Home & Commercial JT Hasty 512-280-1649

Innovation General Contractor Fausto Trejo 737-932-4632

Plumbing-Equipment & Supplies

Westlake Home & Commercial JT Hasty 512-280-1649

Pool Compliance Clear Solutions Pool Plastering, LLC Blair LeNoir 512-266-9001

Mtech Icon Services Katherine Ellis 512-247-8132

Ferguson Facilities Supply John Davila 888-334-0004

Crystal Clear Pools & Spas Rene Flores 512-339-9304

Mtech Icon Services Katherine Ellis 512-247-8132

HD Supply Gilda Garcia 512-647-8167

Hines Pool & Spa Brandon Doucet 512-873-8565

Rago Personnel, LLC Johnny Ramos 512-378-0690

Maintenance Supply HQ Scott Credeur 512-335-6700

Toms Construction Concepts Terry Stevens 936-581-1555

Roto-Rooter Service Co Jason Carter 512-836-8925

Rinnai Tankless Water Heaters Anthony Passe 512-966-1675

Steveâ&#x20AC;&#x2122;s Plumbing Repair Steve Brougher 512-276-7476

Sustainability Solutions Jenni Steele 800-831-8383

Sustainability Solutions Jenni Steele 800-831-8383 Team Flo-Right, LLC Steven Wood 512-590-9796

Pole & Exterior Lighting Install & Repair Cherokee Construction Services Reynaldo Camacho 512-243-0002

Pool Equipment/Sales/ Supplies/Maintenance Clear Expectations Michael West 512-761-3518 Crystal Clear Pools & Spas Rene Flores 512-339-9304 Hines Pool & Spa Brandon Doucet 512-873-8565

SEPTEMBER / OCTOBER /

Poolsure Lisa Simpson 281-914-0284

Pool Equipment/Sales/ Supplies/Maintenance/ Railing

Clear Expectations Michael West 512-761-3518 Toms Construction Concepts Terry Stevens 936-581-1555

Pressure WashingEquipment & Service

Products and Services

Alpha Paving Industries, LLC Bobby Edwards 512-605-9937 ECS Exterior Cleaning Solutions) Jack Villani 512-317-2983 Infinite Capital Construction Chris Macias 512-368-3854 Powerhouse Home & Commercial Services Sherri Faust 512-441-0800 Roto-Rooter Service Co Jason Carter 512-836-8925 Texas Materials a CRH Company Amanda Seamans 512-861-7100 The Steam Team Ashtynn Bennett 512-739-7237 Under Pressure Powerwashing Taylor Stuart 512-815-2616 Westlake Home & Commercial JT Hasty 512-280-1649

Printing & Graphic Service CND Signs Christian Martinez 512-888-9788 Executive Signs Austin Jacob Dotson 512-292-9939 Fast Signs, Pflugerville Phil Milley 512-953-6333 Ramstedt Enterprises, Inc. Jackie Ramstedt 512-255-2226

Private Investigations

Texas Metro Protection & Investigations, LLC Ron Lee 512-961-5673

Promotional Specialties Ice Blue Advertising Chuck Littlepage 832-437-0904

/ W I N D O W O N R E N TA L H O U S I N G

Longhorn Trophies, Inc. Don McGraw 512-454-8684 Print Graphics Travis Etie 512-892-3333 Visual Marketing Ann Poehl 512-580-5728

Property Management National Valet Trash Mike Hurrell 512-859-3770 The Westside Group F Pasion 512-499-8013

Property Management Software RealPage, Inc. Stacey Blackwell 972-820-3000 ResMan Catherine Rodriguez 972-349-1406 Yardi Systems Kelly Krier 805-699-2040

R Railing Cherokee Construction Services Reynaldo Camacho 512-243-0002

Real Estate-Consultants Lifestyles Unlimited Teresa Harrell 210-787-2236 Popp Hutcheson PLLC Gilbert Davila 512-473-2661

Real Estate-Investment Lifestyles Unlimited Teresa Harrell 210-787-2236 The Daves Law Firm John Daves 512-346-6000

Real Estate-Reports Austin Investor Interests Robin Davis 512-261-0100

Real Estate-Residential Sales Apartment Experts Companies Bryan Tindall 512-372-8700 Gimme Shelter! Realty Lesa Calhoun 512-567-4276

Moveforfree.com Bubba May 210-691-3178

Recycling Services GLR Valet Alex Guzman 512-694-3193

Remodeling

Rago Personnel, LLC Johnny Ramos 512-378-0690 Rainbow Resurfacing Cristian Galeano 512-649-6982

Remodeling & RepairBuilding Contractor

A-1 Services Maintenance Contractors Ron Little 512-443-2222 Bartley Construction Kay Bartley 512-303-9688 Belfor Property Restoration Scott Lindeen 512-610-3015 Camp Construction Sam Levassar 512-394-1111 Champion Contractors & Services Customer Service 877-242-6748 Cherokee Construction Services Reynaldo Camacho 512-243-0002 Contractors, Inc. Rob Walters 512-733-0600 Cotton Commercial Hunter Bell 346-337-5929 Crestmark Construction Services Brenda Nite 713-426-6161 Gage Multifamily Services Rich Trepanier 512-368-8376 Infinite Capital Construction Chris Macias 512-368-3854 Innovation General Contractor Fausto Trejo 737-932-4632 J-Conn Roofing & Repair Service, Inc. Jon Conner 512-479-0510 JMI Contractors Grant Jacobs 210-492-8181 Lightning Electrical, LLC Rick Morgan 512-642-4417 One Eighty Construction Travis Case 512-480-8094

Powerhouse Home & Commercial Services Sherri Faust 512-441-0800 Protractor Services Rebecca Harris 512-845-6751 R&L Building Group Clayton Grett 713-686-8899 TBC Services, LLC Tom Burghart 512-217-8020 UCS Ben Wells 512-385-6600 Westlake Home & Commercial JT Hasty 512-280-1649

Renovation Products AZ Partsmaster Clint Fail 602-233-3580 Cinch Kit Andy Cordina 281-607-4400 VIMA Decor, Ltd Maia Jimenez 512-522-8130

Renovations

Alfredâ&#x20AC;&#x2122;s Construction & Renovation Nelson Jimenez 512-339-0780 Centex Construction Mark Herbert 281-587-5400 Central Renovation Solutions Jeff Calvery 469-567-2400 Cinch Kit Andy Cordina 281-607-4400 Crestmark Construction Services Brenda Nite 713-426-6161 DS Electric Service, LLC Daniel Segura 512-361-9075 Gage Multifamily Services Rich Trepanier 512-368-8376 Indigo Austin Stan Smith 303-809-2401 Integro Roofing Harley Coons 512-659-2038 Lightning Electrical, LLC Rick Morgan 512-642-4417 One Eighty Construction Travis Case 512-480-8094 Quality Surface Solutions,Inc. Karma Delgado 512-441-2909

State Contractors, LLC Creston Simmons 512-960-2484 TiCon Texas Construction Services Trey Murphy 281-932-8521 UCS Ben Wells 512-385-6600 Westlake Home & Commercial JT Hasty 512-280-1649

Renter Insurance Assurant Patrick Regan 877-811-4811

Renter Insurance

ePremium Insurance Ann Padgett 513-972-4880

Renter Insurance Jetty Chad Somodi 855-695-3889

Renter Insurance RealPage, Inc. Stacey Blackwell 972-820-3000

Replacement Windows

Westlake Home & Commercial JT Hasty 512-280-1649

Resident Renewal Programs

CruiseCertificates4Two Shawn Sarnecki 1-866-541-8077

Resident Retention Programs hOp Chris Peifer 813-389-4389

Resident Screening Service

MRI Software Joe Shoecraft 972-385-2800 National Tenant Network Stacy Howell 800-801-1371 RealPage, Inc. Stacey Blackwell 972-820-3000 Tenant Tracker, Inc. Troy Pate 800-658-9369

Resurfacing

Ai Painting Services Kara Marquez 512-660-2202

AJS Quality Construction Hesron Gomez 512-400-4255 Centex Painting, Inc. 512-554-8303 Elite Apartment Services Jeff Bridwell 512-415-9868 Excalibur Painting, Inc. Omar Reyes 951-406-7521 Flavor Finish Resurfacing Tracy Ross 512-993-1090 Painting Connection Robier Rodriguez 806-445-6791 Powerhouse Home & Commercial Services Sherri Faust 512-441-0800 Quality Service of Texas, Inc. Jessica Hernandez 512-244-2777 Rago Personnel, LLC Johnny Ramos 512-378-0690 Rainbow Resurfacing Cristian Galeano 512-649-6982 Westlake Home & Commercial JT Hasty 512-280-1649

Retaining Walls

Camp Construction Sam Levassar 512-394-1111 Cherokee Construction Services Reynaldo Camacho 512-243-0002 JMI Contractors Grant Jacobs 210-492-8181 Rago Personnel, LLC Johnny Ramos 512-378-0690 Wallco Retaining Walls, Inc. Kevin Smotherman 817-561-4901 Westlake Home & Commercial JT Hasty 512-280-1649

Risk Management

LeaseTerm Solutions Hailey Scott 888-814-6950

Rodent Control

Absolute Pest Management Tony Ragan 512-444-0262 Pest Management, Inc. Sarah DiCicco 512-288-1007

Roof Waterproofing Blue Sky Roofing Chad Robinson 512-495-9770

The Residential Perimeter Security Specialists

SALES ★ REPAIR ★ INSTALLATION • Automatic Gates • Telephone Entry • Radio Controls • Video Security • Ornamental Iron

• Wood Fencing • Rails • Refurbishing • Powerwashing • Replacement Remotes

SAME DAY SERVICE AVAILABLE

512-296-2671 Chamberlin Roofing & Waterproofing Brad Winn 512-275-1600 GPS Roof Leak Repair Trey King 888-958-5048 Integro Roofing Harley Coons 512-659-2038 JMI Contractors Grant Jacobs 210-492-8181 LSR Multifamily Jesus Zamarron 214-869-4479 Westlake Home & Commercial JT Hasty 512-280-1649

Roofing Consultants Integro Roofing Harley Coons 512-659-2038 NGTX Enterprises Monica Sanders 512-688-5504 Oliver Roofing Systems Rick Brier 512-834-7500

Roofing Services Camp Construction Sam Levassar 512-394-1111 Chamberlin Roofing & Waterproofing Brad Winn 512-275-1600 Cotton Commercial Hunter Bell 346-337-5929 D-7 Roofing Travis Webb 512-852-8177 Infinite Capital Construction Chris Macias 512-368-3854

www.austinestategate.com anthony@austinestategate.com

Integro Roofing Harley Coons 512-659-2038 J-Conn Roofing & Repair Service, Inc. Jon Conner 512-479-0510 Oliver Roofing Systems Rick Brier 512-834-7500 Rago Personnel, LLC Johnny Ramos 512-378-0690 Sanders Roofing & Exteriors Kimberly Sanders 512-550-0000

Products and Services

State Contractors, LLC Creston Simmons 512-960-2484

Roofing Services Westlake Home & Commercial JT Hasty 512-280-1649

Roofs-Cleaning Integro Roofing Harley Coons 512-659-2038 J-Conn Roofing & Repair Service, Inc. Jon Conner 512-479-0510 Westlake Home & Commercial JT Hasty 512-280-1649

Roofs-Contractors 2 S-D, Inc. Construction Services Kevin Seelhammer 830-627-2734 A-1 Services Maintenance Contractors Ron Little 512-443-2222 Ace Roofing Company Jason Wright 512-836-7663

NOVEMBER / DECEMBER /

Products and Services

Bartley Construction Kay Bartley 512-303-9688 Blue Sky Roofing Chad Robinson 512-495-9770 Camp Construction Sam Levassar 512-394-1111 Chamberlin Roofing & Waterproofing Brad Winn 512-275-1600 Champion Contractors & Services Customer Service 877-242-6748 Contractors, Inc. Rob Walters 512-733-0600 Crestmark Construction Services Brenda Nite 713-426-6161 D-7 Roofing Travis Webb 512-852-8177 D&G Quality Roofing, Inc. Christa Weatherby 817-568-8300 Falcon Construction USA Brent McGrath 512-610-1124 GPS Roof Leak Repair Trey King 888-958-5048 GreenTech Roofing Brooke Bruce 713-675-7663 Guardian Construction Preston Sams 512-250-9478 Hustad Companies Will Moore 512-585-2630 Innovation General Contractor Fausto Trejo 737-932-4632 Integro Roofing Harley Coons 512-659-2038 J-Conn Roofing & Repair Service, Inc. Jon Conner 512-479-0510 JMI Contractors Grant Jacobs 210-492-8181 Keith Barker Roofing & Solar Keith Barker 512-447-7663 Kidd Roofing Ken Johnson 512-671-7791 LSR Multifamily Jesus Zamarron 214-869-4479 Oliver Roofing Systems Rick Brier 512-834-7500

/ W I N D O W O N R E N TA L H O U S I N G

Peritus Construction Troy Nesby 737-888-4134 Protractor Services Rebecca Harris 512-845-6751 R&L Building Group Clayton Grett 713-686-8899 Sanders Roofing & Exteriors Kimberly Sanders 512-550-0000 TBC Services, LLC Tom Burghart 512-217-8020 Westlake Home & Commercial JT Hasty 512-280-1649 Wilson Roofing Co., Inc. Laramie Doyle 855-501-2220

Roofs-Materials

D&G Quality Roofing, Inc. Christa Weatherby 817-568-8300 GreenTech Roofing Brooke Bruce 713-675-7663 Integro Roofing Harley Coons 512-659-2038 Wilson Roofing Co., Inc. Laramie Doyle 855-501-2220

S Satellite TV

Kadirnet, LLC Shanna Price 512-997-9774

Screens-Door & Window

1st Choice Energy David Malone 512-345-0956 Affordable Screens & Glass Rick Middleton 512-358-1560 Ameristar Screen and Glass Greg Buckholtz 972-406-3206 Westlake Home & Commercial JT Hasty 512-280-1649

Security & Surveillance ADT Security Services Allen Junek 210-889-3728 Alarmtechs, Inc. Terry Delzeit 281-391-6066 Allegion Mark Howell 512-865-0375

Compound Security Specialist Robert Palmerton 512-444-4283 Falcon Patrol Protection, LLC Adam Lee 512-566-8866 Firetrol Protection Systems, Inc. John Rogers 512-687-0115 Security 101 - Austin Kevin Schnyder 512-633-6872 SentriForce Scott Berta 888-671-2202 Signal 88 Security Texas Justin Nordhausen 512-394-6234 Texas Metro Protection & Investigations, LLC Ron Lee 512-961-5673

Security Cameras

ACT Security Group Johnny Atkinson 512-420-9988 Alarmtechs, Inc. Terry Delzeit 281-391-6066 Anchor Access Systems Ken Crouse 512-213-1665 Firetrol Protection Systems, Inc. John Rogers 512-687-0115 SentriForce Scott Berta 888-671-2202 Assurant Patrick Regan 877-811-4811 ePremium Insurance Ann Padgett 513-972-4880 Jetty Chad Somodi 855-695-3889

Security Guard/Patrol Service

ACT Security Group Johnny Atkinson 512-420-9988 Falcon Patrol Protection, LLC Adam Lee 512-566-8866 Securitas Security Services, Inc. JUSTIN BRINKMAN 972-322-4174 Signal 88 Security Texas Justin Nordhausen 512-394-6234 Texas Metro Protection & Investigations, LLC Ron Lee 512-961-5673

Security Systems

ADT Security Services Allen Junek 210-889-3728 Firetrol Protection Systems, Inc. John Rogers 512-687-0115 GSC Fire & Security Mark Cummings 512-697-8723 Securitas Security Services, Inc. Justin Brinkman 972-322-4174

Sewer & Drain CleaningService Airco Mechanical Brandi Dathe 512-837-2917 Roto-Rooter Service Co. Jason Carter 512-836-8925 Steveâ&#x20AC;&#x2122;s Plumbing Repair Steve Brougher 512-276-7476 Vamvoras, Ltd Jeff Fox 512-215-0008

Sewer Contractors

Airco Mechanical Brandi Dathe 512-837-2917 Roto-Rooter Service Co. Jason Carter 512-836-8925 Vamvoras, Ltd Jeff Fox 512-215-0008

Sheet Metal

Chamberlin Roofing & Waterproofing Brad Winn 512-275-1600 Integro Roofing Harley Coons 512-659-2038 Oliver Roofing Systems Rick Brier 512-834-7500

Sheetrock Repair

Cherokee Construction Services Reynaldo Camacho 512-243-0002 Elite Apartment Services Jeff Bridwell 512-415-9868 Excalibur Painting, Inc. Omar Reyes 951-406-7521 Powerhouse Home & Commercial Services Sherri Faust 512-441-0800 Rago Personnel, LLC Johnny Ramos 512-378-0690

Westlake Home & Commercial JT Hasty 512-280-1649

Shower Pans

Lone Star Carpet Lee Moerbe 512-836-9311 Westlake Home & Commercial JT Hasty 512-280-1649

Siding-Contractors

A-1 Services Maintenance Contractors Ron Little 512-443-2222 Bartley Construction Kay Bartley 512-303-9688 Cherokee Construction Services Reynaldo Camacho 512-243-0002 Contractors, Inc. Rob Walters 512-733-0600 Crestmark Construction Services Brenda Nite 713-426-6161 Guardian Construction Preston Sams 512-250-9478 Innovation General Contractor Fausto Trejo 737-932-4632 Integro Roofing Harley Coons 512-659-2038 JMI Contractors Grant Jacobs 210-492-8181 Peritus Construction Troy Nesby 737-888-4134 Protractor Services Rebecca Harris 512-845-6751 Westlake Home & Commercial JT Hasty 512-280-1649

Signs

Alpha Paving Industries, LLC Bobby Edwards 512-605-9937 CND Signs Christian Martinez 512-888-9788 Executive Signs Austin Jacob Dotson 512-292-9939 Fast Signs, Pflugerville Phil Milley 512-953-6333 Hardman Signs Chole Hardman 713-957-2324 RDC Paving Kim Wheeler 512-917-5602

Signs West Jim Ashley 512-282-5001 Texas Materials a CRH Company Amanda Seamans 512-861-7100

COZY UP TO A FULL TEAM

Small Business Bank TruWest Credit Union Richard Gaines 512-252-6032

Sound Systems & Equipment Alarmtechs, Inc. Terry Delzeit 281-391-6066 Kadirnet, LLC Shanna Price 512-997-9774

Speakers-Educational

Ramstedt Enterprises, Inc. Jackie Ramstedt 512-255-2226

Sprinklers-AutomaticFire Allied Fire Protection Odette Castillo 512-719-4872 American Fire Systems Cody Huff 713-466-9898

TEMPORARY • TEMP-TO-HIRE • DIRECT HIRE • SMART HIRE • RECRUITING

Holiday Party Coverage Package Assistance Certified & Lead Maintenance Technicians Make Ready Technicians Groundskeepers & Housekeepers Experienced Leasing & Bilingual Consultants Tomorrow's Talent Leasing Graduates Community & Assistant Managers Executive Placement Search

Sprinklers-Garden & Lawn

Vista Lawn and Landscapes Cliff Lammons 512-569-6521

bgmultifamily.com CONTACT YOUR AUSTING TEAM TODAY: AUSTIN.ORDERS@BGMULTIFAMILY.COM

Staffing Services

BG Multifamily Nikki Burleson 512-481-1234 Hire Priority Staffing Danielle Berryann 512-338-4473 Homeland Staffing, Inc. Zina Hunter 512-243-7709 Penn Apartment Staffing Rosa Montes 512-714-3901 R&L Building Group Clayton Grett 713-686-8899 Star Personnel Ashley Arellano 832-242-6800 The Liberty Group Shay Mickler 512-225-1860

Stairs

Cherokee Construction Services Reynaldo Camacho 512-243-0002

TBC Services, LLC Tom Burghart 512-217-8020 Westlake Home & Commercial JT Hasty 512-280-1649

Storage Unit Facility Olympia Moving & Storage Steven Rodriguez 512-837-8296

Stucco & Exterior Coating Contractor 2 S-D, Inc. Construction Services Kevin Seelhammer 830-627-2734 Camp Construction Sam Levassar 512-394-1111 Chamberlin Roofing & Waterproofing Brad Winn 512-275-1600

Cherokee Construction Services Reynaldo Camacho 512-243-0002 Contractors, Inc. Rob Walters 512-733-0600 FIDUS Construction Services Lauren Hudler 512-607-5897 Guardian Construction Preston Sams 512-250-9478 JMI Contractors Grant Jacobs 210-492-8181 Keith Barker Roofing & Solar Keith Barker 512-447-7663 Westlake Home & Commercial JT Hasty 512-280-1649

Subfloor Repair Capitol Floor Paula Pallo 512-339-1555

SEPTEMBER / OCTOBER /

Cherokee Construction Services Reynaldo Camacho 512-243-0002 Colors Unlimited Rob Tatrow 512-339-3023 Lone Star Carpet Lee Moerbe 512-836-9311 McMahanâ&#x20AC;&#x2122;s Flooring, Inc. Brenda Carpenter 855-472-7585 Powerhouse Home & Commercial Services Sherri Faust 512-441-0800 Rago Personnel, LLC Johnny Ramos 512-378-0690 Westlake Home & Commercial JT Hasty 512-280-1649

Submetering Systems

Products and Services

Guardian Water & Power, Inc. Mark Mathis 512-743-6663 Minol USA Will Castro 346-314-3921 National Exemption Service Donna Ismajili 800-241-8651 RealPage, Inc. Stacey Blackwell 972-820-3000

Swimming Pool & Patio Furniture-Dealers

Kraftsman Commercial Playgrounds & Water Parks Melissa Valdez 281-353-9599

Swimming Pool Code Compliance

Clear Solutions Pool Plastering, LLC Blair LeNoir 512-266-9001 Crystal Clear Pools & Spas Rene Flores 512-339-9304 Hines Pool & Spa Brandon Doucet 512-873-8565 Toms Construction Concepts Terry Stevens 936-581-1555

Swimming PoolContractors

Clear Solutions Pool Plastering, LLC Blair LeNoir 512-266-9001 Crystal Clear Pools & Spas Rene Flores 512-339-9304

/ W I N D O W O N R E N TA L H O U S I N G

Hines Pool & Spa Brandon Doucet 512-873-8565 Toms Construction Concepts Terry Stevens 936-581-1555

Swimming PoolMaintenance Equipment & Supplies Clear Expectations Michael West 512-761-3518 Crystal Clear Pools & Spas Rene Flores 512-339-9304 HD Supply Gilda Garcia 512-647-8167 Hines Pool & Spa Brandon Doucet 512-873-8565 Maintenance Supply HQ Scott Credeur 512-335-6700

Swimming Pool-Repair & Renovation BR Texas Bret Hamilton 210-504-4630 Clear Expectations Michael West 512-761-3518 Clear Solutions Pool Plastering, LLC Blair LeNoir 512-266-9001 Crystal Clear Pools & Spas Rene Flores 512-339-9304 Hines Pool & Spa Brandon Doucet 512-873-8565 JMI Contractors Grant Jacobs 210-492-8181 Sundek of Austin Rick Hubbard 512-928-8000 Toms Construction Concepts Terry Stevens 936-581-1555

T Tax Consultants Five Stone Tax Advisers JD Garcia 512-833-5829 Harding And Carbone, Inc. Michael Guardiola 713-664-1215 Marvin F Poer & Company Kevin Kirkpatrick 210-377-3400

Morrison & Head, LP Kelli Morrison 512-302-5800

Tax Strategy

CSSI Cost Segregation Services, Inc. Joseph Beggins 832-690-7216 Five Stone Tax Advisers JD Garcia 512-833-5829

Telecommunications Service Google Fiber Ben Waltzer 512-343-5283 JMF Solutions, Inc. Dan Deyton 251-517-3210 Kadirnet, LLC Shanna Price 512-997-9774 Kings III Emergency Communications Jon Roseberry 512-992-4134

Telephone-Answering Service ACTIV Answer By Audio Images Anita Alberger 800-487-0206 Apartment Lines Scott Dunham 800-583-7769

Telephone-Coin/Card Operated Kings III Emergency Communications Jon Roseberry 512-992-4134

Telephone-Service Kadirnet, LLC Shanna Price 512-997-9774

Television

Kadirnet, LLC Shanna Price 512-997-9774

Television-Cable Kadirnet, LLC Shanna Price 512-997-9774

Temporary Personnel BG Multifamily Nikki Burleson 512-481-1234 Gimme Shelter! Realty Lesa Calhoun 512-567-4276 Hire Priority Staffing Danielle Berryann 512-338-4473

The Liberty Group Shay Mickler 512-225-1860

Tenant Screening Service AmRent Lisa Rusie 855-532-2883 CoreLogic SafeRent Jason Pitzel 949-214-1000 Intellirent Cassandra Joachim 415-849-4400 RealPage, Inc. Stacey Blackwell 972-820-3000 Tenant Tracker, Inc. Troy Pate 800-658-9369

Termite Control Absolute Pest Management Tony Ragan 512-444-0262 Burnett Pest Control Services David Burnett 512-789-8225 EnviroSMART Pest Solutions Blair Holden 512-997-1000 Pest Management, Inc. Sarah DiCicco 512-288-1007 The Bug Master Rod Howard 512-845-5753 Worldwide Pest Control Elias Palacios 512-476-2847

Tile and Grout Cleaning Blackmon Mooring of Austin Stephanie Lovato 512-466-8745 Colors Unlimited Rob Tatrow 512-339-3023 The Steam Team Ashtynn Bennett 512-739-7237 UCS Ben Wells 512-385-6600 Westlake Home & Commercial JT Hasty 512-280-1649

Tile Sales & InstallationCeramic Capitol Floor Paula Pallo 512-339-1555 Colors Unlimited Rob Tatrow 512-339-3023 Lone Star Carpet Lee Moerbe 512-836-9311

Powerhouse Home & Commercial Services Sherri Faust 512-441-0800 Westlake Home & Commercial JT Hasty 512-280-1649

Tile Sales & InstallationNon-ceramic

Colors Unlimited Rob Tatrow 512-339-3023 Westlake Home & Commercial JT Hasty 512-280-1649

Towing-Impound Service

A&A Wrecker and Recovery Tasha Mora 512-670-7578 Capital Parking Matthew Albertson 512-334-9090 G&G Impounding, LLC Ricardo Guerra 512-373-8353 Reliant Towing Mark Schroeder 512-363-5900 Space Makers Towing Jason Wright 512-961-3076 Triton Towing Erica Hanlon 512-252-2727

Towing-Wrecker Service

Training-Sales & Marketing Ramstedt Enterprises, Inc. Jackie Ramstedt 512-255-2226

Trash Containers Green Garbology Steve Inmon 888-546-1299

Trash Hauling

Bio-One Austin George Morrison 512-897-9193

Central Texas Refuse, Inc. Ben Bracher 512-243-2833 GLR Valet Alex Guzman 512-694-3193 Pro Valet Trash Patrick Kelley 512-751-2900 Valet Living Edward Hawthorne 877-574-2587 Waste Connections Jeff Fields 512-389-87-14 Westlake Home & Commercial JT Hasty 512-280-1649

Trash Removal

Bio-One Austin George Morrison 512-897-9193 Bulk Trash Removal, Inc. Courtney Wingo 512-216-6436 Pro Valet Trash Patrick Kelley 512-751-2900 Rago Personnel, LLC Johnny Ramos 512-378-0690 Waste Consolidators, Inc. Ken Garst 480-897-3601 Westlake Home & Commercial JT Hasty 512-280-1649

Tree-Insect & Disease Control

Certified Arbor Care, Inc. Stephen Matcha 512-671-8733 Davey Tree Expert Co. Daniel Hayden 512-451-4986 Pest Management, Inc. Sarah DiCicco 512-288-1007

Tree-Maintenance Service

Certified Arbor Care, Inc. Stephen Matcha 512-671-8733 Davey Tree Expert Co. Daniel Hayden 512-451-4986 JMI Contractors Grant Jacobs 210-492-8181 Westlake Home & Commercial JT Hasty 512-280-1649

Trophies & Plaques

Longhorn Trophies, Inc. Don McGraw 512-454-8684

Glass – Mirrors – Screens Window & Patio Door Frame Repairs/Replacements Bevel Strip Mirror Enhancements Custom Window and Door Screens • Window and Door Glass Replacements Delivery & Installation Available • 24 Hour Emergency Service

www.ameristarglass.com PHONE

512.910.3050 •

FAX

512.910.2003

Serving the Apartment Industry Exclusively Since 1989

U Utilities-Billing Service

Guardian Water & Power, Inc. Mark Mathis 512-743-6663 Hocutt, Inc. Kevin Hammer 214-381-9991 Multifamily Utility Company Maria Robertson 800-266-0968 National Exemption Service Donna Ismajili 800-241-8651 Performance Utility Management & Billing, LLC Cole Denton 512-394-8359

Utilities-Management

Guardian Water & Power, Inc. Mark Mathis 512-743-6663 Multifamily Utility Company Maria Robertson 800-266-0968 National Exemption Service Donna Ismajili 800-241-8651 Performance Utility Management & Billing, LLC Cole Denton 512-394-8359

Utility Billing

Guardian Water & Power, Inc. Mark Mathis 512-743-6663 Hocutt, Inc. Kevin Hammer 214-381-9991 Minol USA Will Castro 346-314-3921 Multifamily Utility Company MARIA ROBERTSON 800-266-0968 National Exemption Service Donna Ismajili 800-241-8651

Utility Consultant

EnergyLink Rob Porras 713-416-2677 Performance Utility Management & Billing, LLC Cole Denton 512-394-8359

Utility Evaluation

Performance Utility Management & Billing, LLC Cole Denton 512-394-8359

Products and Services

Valet Trash

Central Waste Management Justin Behrmann 512-783-8898 Garbage Grabbers Valet Trash Kacie West 512-299-1609 GLR Valet Alex Guzman 512-694-3193 National Valet Trash Mike Hurrell 512-859-3770 Pro Valet Trash Patrick Kelley 512-751-2900 Value Waste Services John Claybrook 469-363-8018 WeDoTrash Eric Leonard 512-748-6294

Valet Waste Pick Up

Central Waste Management Justin Behrmann 512-783-8898 National Valet Trash Mike Hurrell 512-859-3770 Pro Valet Trash Patrick Kelley 512-751-2900

SEPTEMBER / OCTOBER /

Valet Living Edward Hawthorne 877-574-2587 Value Waste Services John Claybrook 469-363-8018 Waste Away, LLC Ron Walser 866-999-2929 WeDoTrash Eric Leonard 512-748-6294

W Wallpaper & Wallcoverings-Installation C&Z Enterprises Jimmy Zientek 512-989-8377

Washer/Dryer-Rental

Products and Services

Appliance Warehouse Tina LeBlanc 512-748-7515 Best Wash, Inc. James West 281-441-2465 Commercial Equipment Company Andy Northup 972-991-9274 Front and Center Laundry Terry Hyslop 512-738-5264 Luxe Appliances Mitchell Andrus 512-940-1023

Washer/Dryer-Sales

Appliance Warehouse Tina LeBlanc 512-748-7515 Best Wash, Inc. James West 281-441-2465 Commercial Equipment Company Andy Northup 972-991-9274 Ferguson Facilities Supply John Davila 888-334-0004 WASH Multifamily Laundry Systems, LLC Billye Sutton 512-954-3597

Waste & Recycling Consulting Green Garbology Steve Inmon 888-546-1299 National Valet Trash Mike Hurrell 512-859-3770

/ W I N D O W O N R E N TA L H O U S I N G

Waste Management Forrest Tubb 512-743-0730

Waste Disposal/Recycling Garbage Grabbers Valet Trash Kacie West 512-299-1609 National Valet Trash Mike Hurrell 512-859-3770 Pro Valet Trash Patrick Kelley 512-751-2900 Texas Disposal Systems Dennis Hobbs 800-375-8375 Waste Away, LLC Ron Walser 866-999-2929 Waste Connections Jeff Fields 512-389-87-14 Waste Consolidators, Inc. Ken Garst 480-897-3601 Waste Management Forrest Tubb 512-743-0730

Water Heaters & Boilers

A-1 Services Maintenance Contractors Ron Little 512-443-2222 Ferguson Facilities Supply John Davila 888-334-0004 Rinnai Tankless Water Heaters Anthony Passe 512-966-1675 Roto-Rooter Service Co. Jason Carter 512-836-8925 Vamvoras, Ltd Jeff Fox 512-215-0008

Water-Conservation

Absolute Commercial & Environmental Services, Inc. Matt Proctor 512-560-1099 Hocutt, Inc. Kevin Hammer 214-381-9991 HydraMetrics John Miller 651-653-6845

Water-Extraction

Belfor Property Restoration Scott Lindeen 512-610-3015 Blackhill Restoration Jake Hodges 512-568-1449 Blackmon Mooring of Austin Stephanie Lovato 512-466-8745

Colors Unlimited Rob Tatrow 512-339-3023 Cotton Commercial Hunter Bell 346-337-5929 Elite Apartment Services Jeff Bridwell 512-415-9868 Paul Davis - Austin Blake Henson 512-795-4161 Powerhouse Home & Commercial Services Sherri Faust 512-441-0800 Quality Service of Texas, Inc. Jessica Hernandez 512-244-2777 Roto-Rooter Service Co. Jason Carter 512-836-8925 The Steam Team Ashtynn Bennett 512-739-7237 UCS Ben Wells 512-385-6600 Westlake Home & Commercial JT Hasty 512-280-1649

Waterproofing

Chamberlin Roofing & Waterproofing Brad Winn 512-275-1600 Cherokee Construction Services Reynaldo Camacho 512-243-0002 Integro Roofing Harley Coons 512-659-2038 Westcoat Specialty Coating Systems Grant Scelzi 800-250-4519 Westlake Home & Commercial JT Hasty 512-280-1649

Web Site Communication PERQ Cheryl Leonard 512-409-5446

Welding

Cherokee Construction Services Reynaldo Camacho 512-243-0002 Excalibur Painting, Inc. Omar Reyes 951-406-7521 JMI Contractors Grant Jacobs 210-492-8181 Rago Personnel, LLC Johnny Ramos 512-378-0690

TBC Services, LLC Tom Burghart 512-217-8020 Westlake Home & Commercial JT Hasty 512-280-1649

Window Cleaning

ECS Exterior Cleaning Solutions) Jack Villani 512-317-2983

Windows-Coverings

Classic Same Day Blinds Reed Way 512-926-7700 HD Supply Gilda Garcia 512-647-8167 Marietta Drapery and Window Coverings Elizabeth Gray 770-428-3335

Windows-Dealers

Affordable Screens & Glass Rick Middleton 512-358-1560 Ameristar Screen and Glass Greg Buckholtz 972-406-3206

Wireless Internet Service Kadirnet, LLC Shanna Price 512-997-9774

Wood Floor Sales & Installation Capitol Floor Paula Pallo 512-339-1555 Colors Unlimited Rob Tatrow 512-339-3023 Lone Star Carpet Lee Moerbe 512-836-9311

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