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Burnet Road
TX 78757
Blair, CAE
Woodyard
Danielle Archuleta (844) 433-3824
Naylor (512) 335-8138
Emily Blair, CAE, Executive Vice President, emily@austinaptassoc.com
Dana Bolz, CMP, Director of Events/Meetings, dana@austinaptassoc.com
Tatiana Marchizano, Director of Education tatiana@austinaptassoc.com
Lisa Sedgwick, Director of Membership Development lisa@austinaptassoc.com
Raul Ubides, Director of Government Affairs raul@austinaptassoc.com
Hannah Woodyard, Digital Marketing Manager hannah@austinaptassoc.com
Tetiana Zhuravel, Administrative Manager and Team Coordinator tetiana@austinaptassoc.com
by Graphic Engine Design Studio www.GraphicEngine.net
They just keep coming back.
Did you know that the Austin Apartment Association has a membership retention rate of nearly 90%?
That means, 90 percent of our industry members and products & services members come back year after year. This is something we are incredibly proud of, and a high bar we work very hard to maintain.
So, what keeps members coming back? In this issue, we feature the range of member services and what the Association offers members day in and day out. Bottom line – everything you need to succeed in the multifam ily industry in Austin, Texas, is all right here.
You can grow here.
Learn here.
Find community here.
Represent the industry here. And give back to the community here. Because, after all, we are HERE for you. We are here for your personal and professional growth. We are here to help elevate this industry!
That is why we see members come back year after year and members who have been here for decades. We are recognizing some such members in this issue, namely Bill Warren, founder of Warren, Kalyan & Mattocks Law Firm. Bill retired in August of 2022, and we honor his contributions for the 25+ years he served admirably the AAA members and the Associa tion as Of Counsel.
As we begin to wrap up yet another year that has sped by, I hope you are able to find here, what you need to reach your goals in 2023.
Warm regards,
Emily Blair, CAEDanielle Archuleta, CAS, Fetch Package
Theresa Ebner CAM, CAPS, CPM, LDG Development
Sandy Eckhardt
Kimberly Faulkner, Greystar
Gina Frazza-Stowers, RPM Living
Michael Garcia, CAM, CAPS, RPM Living
Ryan Harmon, CAS, CAMP Construction
Chelsea Kneeland, CAS, Lowes Pro Supply
Frank Menchaca, Greystar
Taryn Merrill, CAM, Greystar
Shay Mickler, CAM, CAS, The Liberty Group
Tasha Mora, A&A Wrecker and Recovery, LLC
Stephanie Naylor, CAS, Flooring Warehouse
Terri Needham, CAS, PS Landscapes
Joshua Nichols, CAS, Contractors Inc
Stephanie Peterson, Bluebonnet Commercial Management
Toni Rackley, Flooring Warehouse
Paige Russell, CAM, The Guild
Missy Saez, LDG Development
Kelsea Vernon, CAM, CAPS, RPM Living
Gus Villegas, Infinite Capital Construction
Ana Wright, The Morgan Group
Renee Zahn CPM, ARM, CAM, NALP, Greystar
John Harrison*
Frank
Jim
Andy
Ray
George
Don
Gene
Ed
Barry Gillingwater*
James
Rich
Jim
Steve Colella
Ted Hendricks*
Hank
Don
Ray Head
Ed
Bob Benson
Jimmy C.
Joe Sharp
Dick Obenhaus
Susan Melton
Carl E.
Kim M.
Beth Holt (90)
David Stapleton, CPM (91)
Sheri Gallo (92)
Gina Roberts (93)
Carol Martine, CPM (94)
Keith Warner* (95)
Michael R. Hill,
Vicki L. Sharp, NALP,
Kim M. McGregor (98)
Anna Kelley* (99)
(97)
Carol Martine, CPM (02-03)
Joy Lamb, CPM (03- 04)
John Raper (04-05)
Debi Wehmeier, CPM (05-06)
Renee Clark, CAM, CAPS (06-07)
Sherry Perrin (07-08)
Jana Ellis (08-09)
Kara Garst, CAPS (09-10)
Sarah Thompson, CAM, CAPS
(10-11)
Bill Roland, CPM, CCIM (00-01)
Tami Martin, NALP, CAMT, CAM, CAPS (01-02)
Brooke Mahoney-Livesay
CAPS (11-12)
Sandy Eckhardt (12-13)
Colleen Grahn (13-14)
Robbie Robinson, CAM, CAPS, ARM (14-15)
Gus Villegas (15-16)
Theresa Ebner (16-17)
Dwayne Stewart (17-18)
Renee Zahn, CAM, NALP, ARM, CPM (18-19)
Sandy Eckhardt (19-20)
Stephani Park (20 – 21)
*indicates deceased
As the year comes to an end and I reflect on my time as AAA President, it feels like I was just getting started. I am filled with many emo tions but above all, I am so grateful for the peo ple I have been privileged to work with, for the projects I have been able to be a part of and for the trust our membership has in me to lead our industry through change in the Association and in the unpredictable polit ical landscape. I experienced amazing insights, garnered support and encouragement from staff, the Board of Di rectors and the membership at large, and became engaged in opportunities to test new ideas, propose initiatives, and planning together, all in order to build on the collec tive strength of our association.
One of the greatest benefits of the AAA that you don’t realize until you peel back the layers is all the support and services the Association does for our industry, but the hid den gem for me is Advocacy. The more voices, the louder we will be for the industry. Let’s be intentional and use our experience and expertise to help lawmakers under stand the facts to make better decisions for rental housing providers and residents, alike.
Speaking of the strength of the Austin Apartment As sociation, did you know that as a member, Everything You Need is All Right Here, one stop – you just have to ask! AAA is more than entertaining networking oppor
tunities (although that is probably the most fun), it also offers other opportunities for personal and career devel opment such as community service, education, advocacy, marketing, finance, event planning and so much more! In 2023, I am most looking forward to seeing the new AAA structure in full effect. I’m excited to see how many new faces from our membership get involved. Anyone and ev eryone can apply in their respective areas of interest. A lot of work has been put into redefining AAA’s structure, charters and Bylaws yet we still have so much more to do; I will be here to support the incoming President but for now, I leave you with this: Be intentional with your involvement. Meet with staff to express your top two or three priorities you would like to achieve with your membership. They can connect you with a few mentors to help guide you. Be present and pa tient, results can take time…as the saying goes, Rome was not built in a day!
Katya Watson, CAMEVENT
1-14 Doc & Gayle Young Food Drive Property Pop-Up
4-18 Certified Apartment Manager (CAM) Course Virtual 9:30am-1:30pm
4-18 Certified Apartment Supplier (CAS) Course Virtual 9:30am-1:30pm
4 Events & Services Committee Meeting AAA 12-1pm
5 Community Service Committee Meeting AAA 9-10am
5 Food for Thought: New HVAC Mandates for 2023 – 14.3 Seer AAA 12-1pm
5 Webinar Wednesday: Your Blueprint to TikTok & Instagram in Multifamily Marketing Webinar 1-2pm
6 ATX Fest Star Hill Ranch 6-10pm
10-13 Doc & Gayle Young Food Drive Online Auction
11 AAA Lyceum Module 3 AAA 9am – 4pm
11 Advocacy Committee Meeting AAA 12-1pm
12 Mastering Maintenance: Find, Hire and Keep a Great Service Team Webinar 1-2pm
13 Doc & Gayle Young Food Drive Moontower Volleyball Tournament & Happy Hour Saloon 2-8pm
17-21 Diamond Sponsorship Auction
18 EPA Universal 608 Review & Exam AAA 9am-4pm
18 Membership Growth Committee Meeting AAA 11am-12pm
19 Membership Development Committee Meeting AAA 9-10am
19 Events & Services Committee Meeting AAA 12-1pm
25 Executive Committee Meeting AAA 11:30am-1pm
25 Board of Directors Meeting AAA 4-5:30pm
26 Assistants Wear All the Hats: Managing Ups and Downs in 2022 AAA 9am-12pm
2022 Employee Turnover Palmer Trends & Safeguards Events Center 1-2:30pm
Burnout Breakthrough: Reigniting Palmer a Passion for Performance Events Center 2:30-4pm
50th Anniversary Trade Show Palmer Events Center 4-8pm
EVENT PLACE TIME
Community Service Committee Meeting AAA 9-10am
Food for Thought: Preparing Your Portfolio for Area Wide Events AAA 12-1pm
2023 Sponsorship Program Opens
HVAC for Managers AAA 9am – 12pm
Advocacy Committee Meeting –Thank You Luncheon AAA 12-1:30pm
Positive Company Culture for Employee Retention AAA 9am-12pm
Webinar Wednesday: Excited to Excel: Functions, Formulas, and Fun for Property Managers Virtual 1-2pm
Fall Golf Shadowglen Golf Club 10am-5pm
NAA Assembly of Delegates
Excel 103
9am- 12pm
Membership Growth Committee Meeting AAA 11am-12pm
Fall Fair Housing for Maintenance AAA 9-11:30am
Events & Services Committee Meeting AAA 12-1pm
W hen you make advoca cy a habit, you create a win-win situation for the apartment industry. En gaging as an advocate helps to gain a better understanding of housing provider operations among our policymakers. Sharing your expertise can help to create a favorable environ ment and help to formulate policies that are reasonable and workable for Austin.
Serving as a resource and articulat ing the impacts of legislative proposals is key. Every elected official should be informed about “how housing works,” and they need to hear it from you!
Grassroots: People at a local level rather than at the center of major po litical activity.
Grassroots lobbying: Mobilizing the public or people in a community to lobby elected officials or other decision-mak
ers for a particular position or cause.
Advocacy is the process, through lobbying and grassroots mobilization, of bringing about change in the atti tudes of politicians that formulate pol icy and laws.
Effective advocacy is making your case through communicating effec tively with policymakers.
Why Advocate?
• It is your right, and your duty, as an American citizen.
• It can bring about policy change that can enhance our community.
• It is how you make your voice heard.
• You can speak up to make real change.
• It is evidence of our system at work—it helps fulfill checks and balances.
Advocating is a credible and valu able mechanism for sharing key infor mation with policy makers and getting
them involved to support what we pro vide to the community–housing.
We all know how overwhelming work and daily life can be. Whether it be via email, television, radio or the Internet, we each deal with a daily onslaught of news and information. Policymakers are no different. In a world with a 24hour news cycle and options for con stant communication, elected officials and their staffs face the same struggle to manage huge amounts of informa tion and make the best public policy decisions possible.
The Apartment Association under stands the public policy process and issues that impact housing. We know when to intervene, contact policymak ers and mobilize members. Ultimately elected officials make key policy deci sions based on the positions and opin ions they have heard from their con stituents. The bottom line is that noth ing else matches the value of elected officials hearing directly from you.
• Keep an open mind about ad vocacy: You may already “advo cate” in your daily life. Speaking up for your industry is an exer cise you can do well, because you are the expert.
• Make advocacy a habit: There are many ways to incorporate advocacy into your routine. Join the association at elected offi cial meetings and share your ex pertise with elected officials – it makes a difference!
• Stay informed throughout the year: Keep up information about legislative activity impacting the multifamily housing indus try throughout the year.
For more information about how you can become more involved and advocate for our industry, please contact Emily at Emily@austinaptassoc.com
Occupancy: 91.9%
Price: 1,676 $/mo
Rental Rate: 1.91 $/sf/mo
876 sf
Past 12 Months: 10.8% Rental Rate growth 10,011 units absorbed
Operating Supply: 1,156 communities 276,025 units
Recently Opened (12 mo): 60 communities 16,253 units
Under Construction: 58 communities 16,128 units
Proposed Construction: 129 communities 42,614 units
The box on the left displays a snapshot of the current market conditions.
The graph on the right displays the overall occupancy and effective rental prices over the past 24 months. These statistics are derived from a continuous survey of all apartment communities. Effective rental prices are calculated net of concessions and utility adjustments.
The table below lists the 5 hottest submarkets in the Greater Austin area. There are a total of 11 submarkets, and the ranking is based on the best combination of rental rate growth and absorption over the past 3 months.
The table below distributes and analyzes concessions (specials) by classification. Concessions generally are represented by three types of specials: move-in, months free, or floorplan. ApartmentData.com captures the effect of these specials and prorates them over a lease term to arrive at a percentage reduction in market or street rents.
Occupancy:
Occupancy:
Occupancy:
ApartmentData.com has been providing apartment data and marketing products since 1986. We provide real time access for property specific information, market surveys and historic submarket
for over 3.5 million apartment units in AZ, FL, GA, NC, TN, and TX.
Past 12 Months:
units
Rate
Operating Supply:
communities
units
Past 12 Months:
Rental Rate growth
units
Operating Supply:
communities
Past 12 Months:
Operating Supply:
communities
growth
Started a new position!
Ulises Jimenez has joined Hello Doorstep as Partner & Director of Business Op erations. With years of ex perience as an Operations leader, Ulises is joining Hel lo Doorstep during an excit ing growth period. As a local Austin company that serves thousands of multifamily residents every night of the week, Ulises shares in Hello Doorsteps’ values of serving others, having fun and play ing fast. He is excited to be back on the multifamily ven dor side, serving their great clients and their residents.
Started a new position!
Levi recently accepted an offer from RPM Living as a Community Manager! Levi has been in the industry for about two years now and has attained a wide range of experiences. Levi has gone from Leasing Professional to Leasing Manager then Resi dent Services Manager with Greystar...and now Commu nity Manager!
Started a new position!
Stephanie Coseriu joined Valet Living in January of 2020 and has recently been promoted to the Market Di rector of Sales. She is now
overseeing the Texas South Central Region. With over 22 years of multifamily ex perience in the Austin mar ket, she is thrilled to be con tinuing her career with a company that has a tech for ward approach, while cre ating an exceptional expe rience to the residents and the clients that she serves. Stephanie is currently a CAS candidate and looks forward to contributing more to AAA this year!
Noe Duncan Jr, CAMT
Earned a credential!
Congratulations to Noe Dun can Jr for earning the Certi fied Apartment Maintenance Technician credential!
Jacob Holmes, CAMT
Earned a credential!
Congratulations to Jacob Holmes for earning the Cer tified Apartment Mainte nance Technician creden tial!
Berhan Sims, CAMT
Earned a credential!
Congratulations to Berhan Sims for earning the Cer tified Apartment Mainte nance Technician creden tial!
Anna Guzman, CAM
Earned a credential!
Congratulations to Anna Guzman for earning the Certified Apartment Man ager credential!
AAA welcomes these new members
joined the association between June 1, 2022 - August 31, 2022. When deciding where to make your next purchase for your property, please consider an AAA supplier member.
Camacho Properties
Units
Disrupt Management
Kemptner Properties
Steven Moore Properties
Units
Tex-Mex Properties
Units
LLC
Atmosphere TV
Jon Simon
1904 Quivira Road, Austin, Texas 78745-8045 512.729.5133
jon.simon@atmosphere.tv
Categories: TV/ Cable, Marketing- Printing & Graphic Service
Catalyst Marketing
Thomas Demiranda 110 Wild Basin Road, Suite 350 Austin, Texas 78746-3339 512.579.5464 tdemiranda@thelyst.com
Categories: Internet-Web Site Developers, MarketingPrinting & Graphic Service
Cody Campbell
4904 Linden Forest Lane, Charlotte, North Carolina 28270 336.588.9057 codyc@go-ccs.com
Categories: Pressure Washing, Trash Valet Pick Up
Cyclops Services
Dale Caston 2606 Princeton Drive, Austin, Texas 78741 512.585.4050
dale@cyclopsservice.com
Categories: Gutters & Downspouts- Cleaning & Repair
Emser Tile
Lauren Tuma
2315 Rutland Drive, Austin, Texas 78758 512.590.8239 laurentuma@emser.com
Categories: Flooring-Sales & Installation, Counter Tops
Fitzpatrick Insurance Solutions
Eric Fitzpatrick 2900 North Quinlan Park Road, Ste 240-239
Austin, Texas 78732 512.825.9428 ericf@fisinsure.com
Categories: Insurance
Grace Hill, Inc. Lynn McAuliffe 300 Executive Center Drive, Suite 201
Greenville, South Carolina 29615 404.895.9570
lmcauliffe@gracehill.com
Categories: Coaching/Consult ing/Speaking, Training- Legal
Liberty Rent Valerie Radla PO Box 549, Fairhope, Alabama 36533 512.897.2412 valerie@libertyrent.com
Categories: Internet Listing Service
Miracle Method Surface Refinishing
Andy Dominick 4130 Arrowswest Drive, Colorado Springs, Colorado 80907 512.960.4778 adominick@miraclemethod.com
Categories: Bathtub/Shower/ Sink-Repair & Refinishing, Counter Tops
Mueller Water Conditioning, Inc.
Matthew Mueller
1500 Sherwood Forest Street, Houston, Texas 77043-3803 713.467.3226 apdept@muellerwater.com
Categories: Plumbing Contractors, Utilities- Service
Vincare Services of Austin
Wright Properties
Units
Zavala Properties Management
Units
N&J Gutters LLC
Neftali Jaimes 5400 Freidrich Lane #153, Austin, Texas 78744 512.769.3024
n. jgutters20 @gmail.com
Categories: Gutters & Down spouts- Cleaning & Repair, Gut ters & Downspouts-Contractors Proline Services
Cody Green 10012 Old Lockhart Road, Suite 6 Austin, Texas 78747-9760 512.210.4140 plstripeseal@gmail.com
Categories: Pressure Washing, Asphalt-Seal Coating Striping & Repairs
Ruvati USA Inc.
Ruben Gonzalez 2705 Meister Place, Round Rock, Texas 78664 855.478.8284 ruben@ruvati.com
Categories: Bathtub/Shower/ Sink-Repair & Refinishing, Plumbing-Equipment & Supplies
Service Master Recovery Management
Chase Garner 8450 Cole Parkway, Shawnee, KS 66227 815.663.7218 chase.garner@servicemaster. com
Categories: ContractorsRestoration & Remodeling, Risk Management
Servpro of Pflugerville
Tanya Dunbar
PO Box 2329, Pflugerville, TX 78691 832.970.7377 T.Dunbar@servproteamjones. com
Categories: Fire/Water Restoration, Mold- Testing & Remediation
SmartWave Technologies
Caroline Brown
2662 Holcomb Bridge Road, Suite 340 Alpharetta, Georgia 30022 678.983.3918 caroline.brown@smartwave.us Categories: Internet-Service Providers, Internet Network Management
Stripe-it-up
Jim Wheeler 11675 Jollyville Rd, Suite 150 Austin, TX 78759 512.351.1782 jim@siutx.com Categories: Parking Lot Maintenance & Marking
Allie Carter 215 North Ebrite Street, Mesquite, Texas 75149 972.972.8842 allie@texaspackagesolutions. com
Categories: Package Management
The 2022 Texas Apartment summer Board of Directors meeting was held in Galveston, Texas.
Here are some highlights from the Summer meeting:
• The TAA Advocacy Committee voted on initial legislative priorities for the upcoming Texas Legislative Session.
• TAA’s Leadership Lyceum welcomed Dr. Debbie Phillips who inspired everyone at the luncheon during the Thursday meetings.
• TAA President Clay Hicks shared a proposed dues schedule for TAA to take effect January 1, 2023. The Board of Directors will be voting on the dues schedule at the Fall Board of Directors meeting in El Paso.
• TAA recognized Community Service Stars from all over Texas!
The Spotlight showcases how members are doing good and changing lives in their communities!
Let us know about any acts of goodness, ways you or some one you know has gone above and beyond, or uplifting stories happening in your community by submitting a Spotlight form today at bit.ly/3Cx740v
Early voting for the general election runs October 24 - Novem ber 4 for the November 8 general election. See who’s on the ballot, what identification you’ll need at the polls to vote, polling places in your area, and more, at votetexas.gov. Please refer to the TAA PAC’s list of endorsed candidates when making your plans to vote at bit.ly/3RG3yFj
Next April, the TAA will recognize outstanding industry profes sionals at the 2023 TAA ONE Conference & Expo in Fort Worth. Submit today for the Professional Awards to receive statewide recognition for yourself or an outstanding team member. Learn more at bit.ly/3Ej1osw
Include the TAA ONE Conference & Expo to take care of your team’s professional needs. You’ll love the compact schedule –which means more value for you and less time away from your business and family. Check out the registration pricing options and discounts at https://bit.ly/3SCxLX8
Apartmentalize was a brilliant reunion and big success, and you can still gain many of the insights and perspectives from the ed ucation sessions! Order REWIND on Visto and you’ll receive vid eo and audio recordings of 88 sessions with PowerPoint-synced audio and earn up to eight continuing education credits (CECs). Order at bit.ly/3fHPQET
Did you miss the Excellence Awards at Apartmentalize? Get the full list of 2022 NAA Excellence Awards Winners and learn more about the dynamic and innovative leaders of the rental housing industry. Learn more at bit.ly/3V3MfRy
In August, AAA participated in the NAA At Home Advocacy program.
AAA held meetings with Members of Congress, and helped educate lawmakers on critical issues like the CARES Act 30-day notice to vacate provision.
The NAA continues to lead the way as the premier resource for housing industry professionals with the latest release of two im portant fair housing toolkits. In August, NAA unveiled two new resources, the NAA Emotional Support Animal (ESA) Toolkit –2022 Edition and the NAA Accessible Design and Construction Toolkit.
Learn More: https://bit.ly/3Ruz8WE
•
One of the many benefits of being a member of the Austin Apartment Association is the extraordinary opportunity for you to market your business to decision makers in the rental housing industry through print and online advertis ing. Secure your spot at austinaptassoc.com/adverting
• Be Seen! Sponsoring an AAA Event is one of the best ways to get your name in front of your consumers! Becoming a sponsor helps us continue to create great networking events for our members. It also helps build business rela tionships, fosters a positive reputation, expands your con tent strategy, generates leads, and helps you gain a compet itive advantage. A limited number of 2023 Sponsorship will open on November 1 on the AAA Website – don’t miss it!
• Earn your credentials in 2023! Earning a credential demonstrates your commit ment to your career and gives you valuable insights and real-world skills you can use on the job. Credentials also validate your knowledge and skills, enhance your cred ibility, boost your confidence and earn you respect among clients and peers. AAA offers credential courses for Apartment Managers, Assistant Managers, Mainte nance Technicians, Leasing Professionals, Portfolio Supervisors, and Suppliers!
• Join one of our brand-new committees! Volunteer leadership opportunities are now more inclusive, more collaborative, more forward-looking, more welcoming, and eas ier to understand. Join a committee today to strengthen the association and make a difference in your own career.
• Attend one of AAA’s signature events to meet the best in the business and to learn about what is happening in the industry!
With everything from the State of the Industry to Vegas Night – we have something for everyone!
The Community Service Committee hosted a blood drive at the AAA Office on August 10. With the help of the amazing Red Cross staff and committee volunteers, 45 units of blood were donated which will save up to 135 lives! Stay tuned to the AAA calendar for the next donation opportunity. You can also join the Community Service Committee to get direct notices of these upcoming efforts to get your staff involved and help our Austin community!
The Austin Apartment Association’s annual Doc & Gayle Young Food Drive is a volunteer-driven fundraiser to purchase Thanksgiving foodstuffs for Central Texans in our 11-county jurisdiction. To learn more about our upcoming fundraising events, go to www.austinfooddrive.com.
With its clean, modern design, the Hisense 18-cu ft top-freezer refrigerator is slim enough to fit 30-in wide spaces to give your kitchen a touch of designer style. Learn more at LowesProSupply.com
As we head into the third installment of the “How to Speak Main tenance” series, it should be no surprise at this point that strong communication between the office and maintenance teams is imperative for a property. However, many property teams are still relying on dry erase boards for their office and maintenance needs, from tracking service requests and pre ventative maintenance to outlining team goals and processes.
However, collecting all of this information in a format like a dry erase board can be problematic for numerous reasons. It can lead to unnecessary confusion because:
• It can’t be viewed by teams remotely, so there’s no way to obtain information on demand.
• It doesn’t allow team members to update information in real time, leading to outdated and incorrect information.
• It can unintentionally or intentionally be erased or altered incorrectly, without methods of tracking.
• Only one person or team is responsible for updating the information, with no easy way to relay changes to the rest of the group.
Today, there are a variety of tools and technologies available to help properties better manage their processes, tracking and communication. Whether within a team or between different departments, these programs can do everything the whiteboard can, plus a lot more. Depending on the team’s budget and needs, software to explore can include Yardi, Teams, MRI, OneSite, or Google Sheets (which is cost free). Especially as off-site working and staffing issues rise, having the capability to access and share information remotely will become more important, and utilizing a collaborative tool to manage your property’s information will help minimize vacancy loss. Many of these programs can also be accessed from a smartphone or tablet, which allows team mem bers to update and share information instantaneously. In fact, many of your property’s suppliers have likely adopted websites and tools to help track inventory and orders.
To successfully roll out a new technology and mobile tool (and finally get rid of that dreaded whiteboard!), leadership needs to champion the cause and encourage the transition. While change may be met with resistance from the teams initial ly, and it requires up front time and resource dedication, provid ing training and support will help the teams and users become more comfortable and confident using the technology. A small, proactive initial investment will lead to increased efficiency across the property later on.
• Office and maintenance teams need to be able to commu nicate and access reliable information, whether on site or remotely.
• Using whiteboards to track maintenance requests and pro cesses can be problematic, as it may lead to outdated, un timely and incorrect information and unnecessary confu sion among teams.
• There are a variety of tools and software options available to help properties better maintain their information and track changes and processes.
• With a virtual tool, managers and team members can con tinue collaborating by accessing and updating their infor mation at any time from any location.
• Leadership can help support this initiative by providing training to help individuals feel more comfortable and confident using these new tools.
“How to Speak Maintenance” is a monthly series that focuses on teaching property managers and office staff how to better understand and appreciate the work and the value of the maintenance teams, eliminate conflict points that come up, and provide better customer service for our residents. Thanks to our “HVAC Readiness” contributors:
Jason Fein, National Maintenance Service Director for Camden Property Trust
Mark Hurley, President of Highland Commercial Properties and past TAA president
Corky Wolf, Member of the Facilities team for Highland Commercial Properties
Becca Ramati, Vice President of TAA’s Education Foundation
“It has been personally and professionally fulfilling to get more involved with this group of committed industry professionals. The committee involvement, mingling with other like minded individuals and building the community have been inspiring and rewarding.”
Nicole Phelps, Real Floors
BY THE NUMBERS“Obtaining
not only
CAM, Hudson
Have your voice heard at the legislature on issues that are impacting our industry.
NETWORKING
It’s not just who you know, it’s who others know. Networking is a powerful tool, and the Austin Apartment Association is the perfect place to make connections!
The heart of the association is in giving back to our community. Get involved individually or with your company as a team building exercise throughout the year while doing good within the community.
Excel in your career with property and professional awards. Be recognized for wins along the way. Celebrate with your peers with the “Members on the Move” program.
Get ahead of the curve with exclusive AAA trainings and credential programs to advance your career.
AAA hosts signature events throughout the year that are great opportunities to connect, build your network, and have fun!
Develop your leadership abilities by getting involved with AAA’s Leadership Lyceum. Applications will open in October!
Be seen by your target audience with AAA advertising and sponsorship opportunities throughout the year.
OF HOUSEHOLDS IN AUSTIN ARE RENTER-OCCUPIED
OF AAA MEMBERS WHO OWN OR MANAGE PROPERTY, OWN OR MANAGE 10 UNITS OR LESS.
OF AAA MEMBERS HAVE BEEN MEMBERS FOR OVER 20 YEARS
“Networking has been a great way to learn about new products and services and of course, meet new people several of whom have become great friends. This truly is an industry of multi FAMILY and the AAA is a big driver of this through their events.” Katya Watson, AAA President, The Guild
t a n i u m S p
n s o r P l a t i n u m S p o n s o r
o l d S p o n s o r s
p o n s o r s
Clarissa Belmares, Rainier Management
Brittany Bynes, Tricon Residential Dee Dee Cheatham, AMP Jessica Coburn, Churchill Forge Properties Tray Cole, Olympus Property Management Cheyenne Crouch, AMP Jordan Crownover, Asset Living Taylor Culver, AMP Baxter Easley, Morgan Group, INC
Sarah Escobar, NRP Group, LLC Amber Forcier, AMP Wynter Gowen-Richardson, Morgan Group, INC Jamie Hancock, Lantower Luxury Living
Justin Harger, Berkshire Residential Kolina Hocevar, Greystar Anne-Lizabeth Holibaugh, Greystar
Lindsey Howell, NE Property Management
Alexis Jackson, Greystar Ashley Luna, First Communities Jacqueline Manzano, Greystar Nicole Melton, Carbon Thompson
Michael Murray, The Guild Martina Ohlhauser, Cushman and Wakefield
Briana Orozco, 18 capital group
Amy Ortiz, RPM Living
Jasmin Paul, Greystar
Leslie Serna, Clear Property Management
Amy Shortt, Avenue 5 Residential Alexis Simpson, Greystar Kaylyn Tidwell, Bell Partners Inc. Robert Tobritzhofer, RPM Living Cynthia Villegas, AMP Emily Ybarra, Greystar
Independent Rental Owner
Terry & Susan Matheny, Trace Property Management
Leasing Professional Cicely Alvarez, RPM Living Natalia Barron, AMP Arny Beltran, NRP Group, LLC Yamilex Benedetto, AMP Caroline Buss, AMP Heather Chavera, Greystar Melissa Compton, Avenue 5 Residential Jessica Dresen, NE Property Management
Liliana Espinoza, JCI Residential Ashely Garcia, Clear Property Management Andre Highgate, Morgan Group, INC Nik Kaurwar, AMP Veronica Landin, Lantower Luxury Living
Pamela Largen, Greystar
Ben Loftus, Bell Partners
Ruby Lopez, NRP Group, LLC
Lisa Lucious, AMP Mykala Madden, RPM Living
Raul Matas, AMP Lisa Messenger, Morgan Group, INC Megan Meyer, Kairoi Residential William Montoya, Greystar
Rickey Morgan, AMP Lauren Mullins, Carbon Thompson Joselyn Picardo, Greystar Marisa Pierre, The Guild
Florita Rivera, Tricon Residential Denise Rodgers, NE Property Management
Ariel Salas, Rainier Management Gerald Taylor, AMP Cameron Thibault, Tricon Residential Maintenance Supervisor
Julio Berrum, Greystar
Jose Bijalba, Greystar Cesar Borrego, Greystar
Christopher Bradley, Cardinal Group
Daniel Caraveo, Greystar
Markus Carson, Tricon Residential Corey Cathey, Rainier Management
Leslie Copeland, Greystar
Abraham Cruces, Avenue 5 Residential
Jacqueline Borders, Morgan Group, INC
Janel Butcher, Trace Property Management
Jeanna Calzada, Morgan Group, INC
Lisa Cavazos, Greystar Elaine Collins, AMP Lakeya Dixon, RPM Living Megan Farr, AMP Ivonne Galvan, Clear Property Management Janet Gonzales, Solidago Residential Services Toshi Hines, The NRP Group, LLC Michael Hobbs, Asset Living Hilary Hooten, RPM Living Jamie Johnson, AMP Alexis Kehrli, AMP Taylor Martin, The Guild Santiago Martinez-Aleman, Greystar Brian McBroom, AMP Kylie McCoy, Greystar Victoria McKissick, AMP Nichole McMullan, Greystar Sarah Moses, AMP Rylee Nagar, Berkshire Group Wade Nauman, Greystar Thuy Ngo Fivecoat, Greystar Angela Norton, Greystar
Cont.
Anna Olivarez, Foundation Communities
Dan Patel, Ashford Communities Sylvia Patterson, Greystar Samantha Perez, Greystar Walker Raiford, Churchill Forge Properties Desiree Raven, AMP Yeny Reyes, AMP Travis Rocha, Bell Partners Inc. Trissa Rodriguez, Tricon Residential Riley Rogers, RPM Living Rayven Romero, AMP Kathy Sierra, Foundation Communities
Candice Stark, Tricon Residential Tarryn Tanksley, Greystar Kimberly Taylor, AMP Danielle Tedrowe, Greystar Hana Thai, Asset Living Michelle Trevino, Bell Partners Inc Adrian Vences-Reyes, AMP Silvia Villegas, Greystar Candice Voigt, Greystar Davey Watts, Greystar Kylee Whitaker, RPM Living Ashley Wiggins, Greystar Stephanie Zavala, Solidago Residential Services
Tara Ewing, Bell Partners Inc. Joseph Martinez, Solidago
Residential Services Chris Reyna, Greystar Ruben Rodriguez, The Property Society Supplier Dedra Bouffard, The Liberty Group
Ulises Jimenez, Hello Doorstep Jonathan Marshall, Zuma Claudia Owens, Gratr Landscapes Chris Romeo, Dixie Carpet Trailblazer Diana Cervantes, Solidago
Residential Services Alexis Jackson, Greystar Ruby Lopez, NRP Group Justin Morfin, Clear Property Management
Thank you to all of the owner management companies who volunteered their time and expertise to make the Apartment PAC Austin fundraiser a success. A huge thank you to our supplier partners who generously gave of their time and money to participate. Participation and financial contribution related to the Business Exchange help AAA keep a strong and active voice at all levels of government.
Austin Apartment Association’s annual Doc & Gayle Young Food Drive is a volunteer-driven fundraiser to purchase Thanksgiving foodstuffs for Central Texans in our 11-county jurisdiction. Just one $45 donation gives a family their Thanksgiving food pack this year. 100% of the proceeds of this event go towards supplying Thanksgiving dinner food packs to Austin families in need. The fundraising begins in early September and ends in mid-November. Food packs are hand-delivered by volunteers - our Food Drive "Crew" - to the Housing Authority for the City of Austin (HACA),
Texas Department of Protective and Regulatory Services Rainbow Room, SAFE Alliance, and Foundation Communities on
Tuesday before Thanksgiving.
Session 1 | 1:00 pm - 2:30 pm
As the hiring pool has become increasingly smaller, the importance of retaining good employees has increased significantly This session will provide multifamily employee turnover trends through Q1 2022 by position category to provide insight into what roles continue to be at greatest risk, and what roles are leveling off and improving when it comes to retention In addition, I’ll share employee feedback that highlights the drivers that keep each role at their current companies, and what may cause them to look elsewhere.
Participants will
• Understand the current multifamily industry turnover trends by position
• Identify the roles that are the greatest flight risk for 2022
• Gain insights into what matters most to each role in order to strengthen your retention strategy
Session 2 | 2:30 pm - 4:00 pm Burnout Breakthrough: Reigniting a Passion for Performance
After two years of unprecedented stress and disruption, many multifamily professionals are still reeling On site teams have dealt with challenges on every front, including balancing work and family responsibilities, excessive resident issues, constantly changing policies and procedures, social unrest, heightened political discourse, not to mention their personal well being In this session, let’s take a brief look at the change immediately behind us, recognize the signs of normalcy immediately in front of us, and lay out practical steps to support and guide your team toward increased engagement, productivity, and wellness
Participants will
• Review multifamily employee survey data and identify wh at specifically is stressing teams out and where the greatest flight risks are
• Explore “the rally effect” and uncover what leaders can do to inspire their teams to rise instead of retreat
• Master specific strategies for motivating burned out on site teams to deliver the outstanding service your residents demand and deserve
Kara Rice has nearly 30 years in multifamily in roles ranging from leasing to leadership, with an emphasis on employee development. At Swift Bunny, she helps multifamily organizations retain and inspire their team members A lifelong learner who enjoys helping others improve their performance, Kara loves presenting webinars and at industry conferences She lives in Florida with her family of five and spends her extra time and money on books and Broadway
Visit austinaptassoc.com/events/education for more class info and to register.
Questions? Contact AAA at (512) 323-0990 or email education@austinaptassoc.com.
ORIENTATION: SEPTEMBER 30
COURSE: OCTOBER 4, 7, 11, 14, 18 Course good for Education Tracks:
Orientation: 9:30am-10:30am
Course: 9:30 a.m. – 1:30 p.m.
Presented by: Sue Weston, The Susan Weston Company
Virtual
CAM: Member-$900 Non-member- $1350
CAS: Member-$500 Non-member- $750 Get 10% off your CAM or CAS registration with the ACE Subscription
CECs: None
Certified Apartment Manager (CAM): The onsite manager is a vital link between apart ment residents and the community owners and investors.
Certified Apartment Supplier (CAS): This course is designed as an opportunity for sup pliers to hear the everyday challenges faced by the apartment manager customer.
Food for Thought: New HVAC Mandates for 2023- 14.3 Seer
OCTOBER 5
Course good for Education Tracks: 12:00 p.m. – 1:00 p.m. Presented by: Travis Fowler, Century HVAC
AAA – 8620 Burnet Rd., #475 Free
CECs: 1
Jan. 1, 2023 new government mandates for higher efficiencies means distributors are no longer able to sell the current 14 SEER equip ment properties buy now.
OCTOBER 18
Course good for Education Tracks: 9:00 a.m-4:00 p.m Exam Re-take: December 8
Presented by: Travis Fowler, Century HVAC
AAA – 8620 Burnet Rd., #475
Member: $140 Non-member: $200
CECs: None
In this session, you will learn how The Fed eral Clean Air Act, Section 608, requires any one who performs service, maintain, repair, or dispose of appliances and equipment that contains regulated refrigerants be certified in proper refrigerant handling techniques.
Assistants Wear All the HatsManaging Up & Down
OCTOBER 26
Course good for Education Tracks: 9:00 a.m-12:00 p.m
Presented by: Colleen Grahn, CAPS, Lantower Residential and Stephanie Naylor, CAS, NAAEI Faculty, Flooring Warehouse
AAA – 8620 Burnet Rd. , #475
Early Member: $70 Member: $80 Non-member: $105 CECs: 3
This is an activity-based class with role-play ing and exercises for managing all the differ ent roles of an assistant manager.
NOVEMBER 4
Course good for Education Tracks:
12:00 p.m- 1:00 p.m
Presented by: JR Rodriguez, First Onsite
AAA – 8620 Burnet Rd., #475
Free CECs: 1
In this Food for Thought, you will learn how to create a Master List of portfolio or region al contact information to diminish or reduce losses while waiting for first responders.
NOVEMBER 8
Course good for Education Tracks: 9:00 a.m-12:00 p.m
Presented by: Travis Fowler, Century HVAC
AAA – 8620 Burnet Rd., #475
Early Member: $80 Member: $90
Non-member: $105
CECs: None AC for Managers is designed to help Property Management personnel gain a deeper un derstanding of HVAC as a whole and how to save money on one of the biggest portions of a property’s budget.
NOVEMBER 9
Course good for Education Tracks:
9:00 a.m-12:00 p.m
Presented by: Nikki Burleson,
Be sure to check out the Education Calendar (https://www.austinaptassoc.com/events/education) for the most up-to-date schedule of education.
OCTOBER 5 Your Blueprint To TikTok and Instagram in Multifamily Marketing
OCTOBER 12
Mastering Maintenance: Find, Hire, and Keep a Great Service Team
NOVEMBER 9
Excited to Excel: Functions, Formulas, and Fun for Property Management
NOVEMBER 16
Culture of Fun: How a Strong Culture Enhances Team Productivity
DECEMBER 14 How to Deliver a WOW Customer Experience
All Webinars are conducted by www.multifamilyinsiders.com.
1:00 p.m. – 2:00 p.m. CT Cost $29.99
Enter the code “16AAA” in the coupon field when registering for a discount!
AAA – 8620 Burnet Rd., #475
Early Member: $70
Member: $80
Non-member: $105
CECs: 3
In this class, you will learn how every com pany has a set of values, rules, attitudes, and even unwritten routines that make up its unique culture. Your culture will dictate the way your employees handle problems, inter act with each other, and carry themselves on a day-to-day basis.
Excel 103
NOVEMBER 15
Course good for Education Tracks:
9:00 a.m-12:00 p.m
Presented by: Julie Irvin Hartman, Julie Irvin Hartman
AAA – 8620 Burnet Rd., #475
Member: $85
Non Member: $105
CECs: 3
Learn to conquer your fear of the spreadsheet and get ready for Budget Season!
NOVEMBER 16TH
Course good for Education Tracks:
9:00 a.m-11:30 a.m
Presented by: Dedra Bouffard, CAM, CAS of The Liberty Group
AAA – 8620 Burnet Rd., #475
Early Member: $70
Member: $80
Non-member: $105
CECs: 3
Learn about Fair Housing and how it applies to maintenance.
NOVEMBER 29-DECEMEBER 1
Course good for Education Tracks:
8:30 a.m. – 4:30 p.m.
Presented by: Charlotte Pisciotta, Full House Marketing
AAA – 8620 Burnet Rd., #475 Early Member-$465 Regular mem-$525 Non mem-$700
Get 10% off your CALP registration with the ACE Subscription Leasing professionals are the first people prospective residents meet, and often their only gauge of the property staff. This course is designed to teach these professionals skills to help them become top producers.
QUESTIONS? Contact AAA at info@austinaptassoc.com or (512) 323-0990.
DECEMBER 7
Course good for Education Tracks:
9:00 a.m-5:00 p.m
Presented by: Stephanie Naylor, CAS, NAAEI Faculty
AAA – 8620 Burnet Rd., #475
Member: $200 Non-member: $300
CECs: 6
This course is required for completion of the CAS credential.
5 Common Mistakes in Foundation Care and Maintenance for Property Owners and Managers
DECEMBER 6
Course good for Education Tracks:
12:00 p.m- 1:00 p.m
Presented by: Lori Palumbo, Manager of Business Development
AAA – 8620 Burnet Rd., #475
Free
CECs: 1
In this Food for Thought, you will learn about proper Foundation Care and Mainte nance for Property Owners and Managers.
On behalf of the Austin Apartment Association Board of Directors and members, we are pausing the regular “Law in Order” column this edition to pay special thanks and wish Attorney Wil liam “Bill” Warren the very best in his retirement. Bill is Partner Emeritus at Warren Kalyan & Mattocks and has been this column’s author for many years.
Bill Warren was not only the expert author of this column for years, but in his practice of law for over 40 years, Bill focused on a variety of issues and cases, the majority of which address the concerns of those active in the multi-family industry. In addition, he served as Legal Counsel of the Aus tin Apartment Association for over 25 years. He also served as the initial Of Counsel for the Texas Apartment As sociation (TAA).
Writing and teaching enhanced Bill’s enjoyment of the practice of law, and elevated the industry via the
Association for years. Many of those who have been in the multifamily in dustry in Austin, know him well and have probably enjoyed a class or two – and reference the article featured in each issue of WINDOW magazine, The Warren Report: Law In Order. Bill is a well-accomplished writer and has had over 150 articles published. His topics covered all nature of issues per taining to rental housing, from onsite to the boardroom to the courtroom. Literally topics from A to Z!
• Assistance animals
• Animal addendum
• Bed bugs
• Community Policies
• Disability discrimination avoid ance and ADA rules
• ESA guidance
• Fair Housing
• Justice court and non-attorney representation for evictions
• Leasing to lease terminations
• Night drop theft
• Notices to Vacate
• Online ratings and reviews = definition of defamation
• Renter’s insurance
• Texas Property Code
• Texas Transportation Code and Towing
• Section 8
• Security deposits
• Unauthorized occupants
• Wills and estate planning
Bill was a sought-after lecturer, who frequently taught seminars at the Austin Apartment Association. His humorous and enthusiastic teaching style conveyed essential information about leasing, management, fair hous ing, trial practices, the TAA Redbook, and a variety of legal and other issues affecting management and leasing personnel, property owners, products and services providers, and tenants.
Thank you, again, Bill for your ded ication to the industry, and your sig nificant contributions to the Austin Apartment Association.
Allie is a partner at Warren Kalyan & Mattocks and a highly effective and efficient attorney and an experienced litigator, with extensive knowledge of legal issues. We look forward to her expertise and knowledge gracing the pages of WINDOW magazine in the future!
In September, the National Association of REALTORS® (NAR), National Association of Home Builders (NAHB) and New Civ il Liberties Alliance (NCLA) each filed an amicus brief in the United States Court of Appeals for the Federal Circuit. This comes roughly four months after a federal judge granted the U.S. government’s motion to dismiss the lawsuit from the National Apartment Association (NAA) to reclaim financial damages due to the Centers for Disease Control and Prevention’s (CDC) eviction moratorium. NAA is presently appealing the dismissal.
NAA filed the lawsuit in July 2021, seeking to recover $26.6 bil lion in debt not covered by federal rental assistance.
“NAR is interested in this case because the nationwide eviction moratorium… substantially harmed the nation’s rental-property owners,” according to its filing. “Although COVID-19 has present ed challenges for all Americans, the CDC’s eviction moratorium unfairly singled out owners of rental properties to bear the costs of the agency’s pandemic response, exacerbating the challenges that these individuals already faced. For nearly a year, the moratorium
deprived property owners of the right to evict non-paying tenants. As a result, millions of owners, particularly individual ‘mom and pop’ owners, were denied both the freedom to use their properties for other purposes and the rental income they depend on to pay their mortgages, maintenance costs, and other property-related expenses.”
NAHB denounced the eviction moratorium as well: “The right of eviction, and the related right to replace a tenant who is not pay ing rent with one who will, is the principal mechanism for proper ty owners to avoid economic losses resulting from a tenant’s fail ure to pay.” The CDC order prevented property owners from those rights.
NCLA states the CDC’s eviction moratorium was an overreach of power and was the unlawful act of the whole federal govern ment. The nonprofit organization calls for the government to repay the “financial havoc the CDC wreaked.”
While TAA and NAA maintain the 30-day notice to vacate for covered properties under the CARES Act was meant to be temporary, federal agencies have taken actions to require that notice for certain properties.
A number of federal housing-related agencies have taken actions to require a 30-day notice to vacate for certain properties.
These actions seem to mirror the requirement in the CARES Act and reflect the Biden Administration’s policy of putting protections for renters in place at properties that are receiving some sort of federal assistance.
In keeping with the White House’s statement last June, federal housing-related agencies are taking actions to ensure that prop erty owners whose property has a federally backed mortgage or is receiving assistance from the federal government must provide 30 days’ notice to vacate for non-payment of rent in accordance with Section 4024 of the CARES Act.
The Texas Apartment Association and National Apartment As sociation maintain that Congress intended this notice requirement
Both the Texas Apartment Association and the Nation al Apartment Association maintain that the CARES Act notice provision was meant to be temporary, as was its eviction moratorium. But interpretations of the provision vary, and the as sociations continue to seek legislative clarification.
This article includes reminders about some of the federal agency provisions in place that require a 30-day notice to vacate.
to be temporary as the CARES Act eviction moratorium was a “temporary moratorium on eviction filings.” Since 2020, the asso ciations have worked towards a legislative solution or other clarifi cation, and that effort is ongoing.
Here’s a rundown of some of the agency actions that are requir ing a 30-day notice to vacate for certain properties. Remember to check with competent legal counsel in these situations.
On October 7, the U.S. Department of Housing and Urban Development (HUD) published an interim rule that requires HUD-subsidized public housing and housing providers whose properties benefit from project-based rental assistance to provide their resi dents with a 30-day notice that includes information about available federal emergen cy rental assistance (ERA) prior to filing for eviction due to nonpayment of rent.
Remember HUD’s eviction guidance emphasizes the agency’s department-wide ef forts to connect renters to assistance and prevent evictions. The guidance also reit erates the agency’s position on the responsibility of “covered landlords” to provide 30 days’ notice for evictions due nonpayment of rent. Also see HUD’s Office of Multifam ily Housing Programs guidance, Question 25, and Office of Public and Indian Housing guidance, EM1 on page 10.
The Federal Housing Finance Agency (FHFA) also announced that residents of multifamily properties with mort gages backed by Fannie Mae or Fred die Mac (the Enterprises) who are sub ject to eviction for nonpayment of rent must be given 30 days’ notice to vacate before the resident can be required to leave the unit. This requirement applies to all Enterprise-backed multifamily properties, regardless of whether the loan is in forbearance. As part of its ef forts to offer multifamily forbearance until further notice, FHFA requires at least a 30-day notice to vacate during the repayment period.