Fall 2022 Window Magazine

Page 45

THE OFFICIAL PUBLICATION OF THE Austin Apartment Association FALL 2022 ON RENTAL HOUSING 30 Property of the Year Finalists 36 Doc & Gayle Young Food Drive 39 50th Anniversary AAA Trade Show THIS ISSUE: Make 2023 YOUR BEST YEAR YET 21PG.
GOOD FOR YOU GOOD FOR RESIDENTS GOOD FOR AUSTIN Energy Efficiency Upgrade Benefits Are Win–Win Did you know that simple upgrades can increase your property value, reduce work orders and maintenance costs and result in greater comfort and satisfaction for your residents? Right now you can enjoy a limited–time bonus of up to 20% over existing rebate levels. Get as much as 100% of energy efficiency upgrades covered! Typical upgrades include: • Smart thermostats • HVAC tune–up • Duct sealing and remediation • Attic insulation • Solar screens for windows • LED lighting • Water–saving devices Are you ready to save BIG multifamily property? Call 512-482-5346 or email MFRebates@austinenergy.com to get started. Learn More About Saving Big at: austinenergy.com/go/multifamily ©Austin Energy
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V

Y D A Y

W

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2022 / FALL / 3

Burnet Road

TX 78757

Executive Editor

Blair, CAE

Editor

Woodyard

Danielle Archuleta (844) 433-3824

Naylor (512) 335-8138

Association Staff

Emily Blair, CAE, Executive Vice President, emily@austinaptassoc.com

Dana Bolz, CMP, Director of Events/Meetings, dana@austinaptassoc.com

Tatiana Marchizano, Director of Education tatiana@austinaptassoc.com

Lisa Sedgwick, Director of Membership Development lisa@austinaptassoc.com

Raul Ubides, Director of Government Affairs raul@austinaptassoc.com

Hannah Woodyard, Digital Marketing Manager hannah@austinaptassoc.com

Tetiana Zhuravel, Administrative Manager and Team Coordinator tetiana@austinaptassoc.com

by Graphic Engine Design Studio www.GraphicEngine.net

Window on Rental Housing by the Austin Apartment Association is a quarterly magazine. The advertising and article submission deadline for the WINTER 2023 issue of Window Magazine is November 15, 2022. All material submitted is subject to review and approval of the Austin Apartment Association. The publisher assumes no responsibility for care and return of unsolicited material. The Austin Apartment Association is affiliated with the Texas Apartment Association and the National Apartment Association. For questions concerning advertising, articles or subscriptions, call (512) 323-0990. IN EVERY ISSUE ADVERTISER INDEX IFC – Austin Energy 1 A&A Wrecker & Recovery 2 Camp Construction Services 4 Ameristar Screen and Glass 6 Church Foundation Repair 11 Charter Furniture 22 Intersolutions Staffing 23 Lowes Pro Supply 25 Austin Resource Recovery 35 Ameristar Screen and Glass 45 Century HVAC Distributing 7 Letter from the Editor 8 Leadership 9 President’s Perspective 10 Calendar of Events 12 Industry Update 13 Market Report 15 Members on the Move 16 New Members 18 NAA & TAA Updates 23 Community Connection 40 Education Opportunities 42 Warren Report: A Farewell 43 Law in Order The Official Publication of the AUSTIN APARTMENT ASSOCIATION 8620
#475 Austin,
512.323.0990 www.austinaptassoc.com
Emily
Managing
Hannah
Contributors
Stephanie
Design
Glass – Mirrors – Screens Window & Patio Door Frame Repairs/Replacements B e v e l S t r i p M i r r o r E n h a n c e m e n t s Custom Window and Door Screens • Window and Door Glass Replacements Delivery & Installation Available • 24 Hour Emergency Service w w w . a m e r i s t a r g l a s s . c o m PHONE 512 910 3050 • FAX 512 910 2003 Ser ving the Apartment Industr y Exclusively Since 1989 4 / WINDOW ON RENTAL HOUSING
GOLF CLASSIC Fa Benefiting Apartment PAC Austin THURS NOV 10 SHADOWGLEN GOLF CLUB 12801 LEXINGTON ST MANOR, TX 78653 • 10AM SHOTGUN START SIGN UP ONLINE AT WWW.AUSTINAPTASSOC.COM/EVENTS/FALL-GOLF LEARN MORE ABOUT APARTMENT PAC AUSTIN AT AUSTINAPTASSOC.COM/APARTMENT-PAC-AUSTIN SELLS OUT ANNUALLY / REGISTER EARLY! LARRY NIEMANN LUNCH PROVIDED, AWARDS AND CEREMONY TO FOLLOW TOURNAMENT PRIZES! For 1st, 2nd, & 3rd place teams & much more! DRESS CODE enforced by course. Shirts must have collars & sleeves. Slacks or bermuda shorts permitted. No denim. $150 / PLAYER ($175 AFTER 10/28/22) $600 / 4-PERSON TEAM ($700 AFTER 10/28/22) This event is open to players & sponsors only. No spectators. All players fees include green fees, golf cart, range balls & lunch. Special note on payment No billing for this event. NOW TAKING ONLINE PAYMENTS FOR PAC! This is an AAA Political Action committee fundraiser. Your PAC dollars help AAA keep a strong voice at all levels of government. Payment must be made by personal or partnership credit card or check payable to “AAA PAC” - NO CORPORATE PAYMENTS. Payment must accompa ny registration. Your AAA account cannot be billed. Payments will be counted as political contributions for local candidates favorable to the rental housing industry. Proceeds from the day benefit the AAA Political Action Committee. Federal law requires political committees to report the name, mailing address, occupation, and name of employer for each individual whose contributions aggregate in excess of $200 in a calendar year. Photo Release Austin Apartment Association (AAA) events may be photographed or video recorded. By participating in this event, you consent to your photograph/video recording being used for promotional purposes including but not limited to AAA promotional material, website, and social media.

Coming

Official App

Apartment

AAA Engage The
of the Austin
Association Connect with other members of the AAA and see the latest updates within the association Receive important alerts, connect at events, and so much more! Download the app on October 27 at the 2022 AAA Trade Show!
Coming Soon Soon w w w . a u s t i n a p t a s s o c . c o m n Segmented Pressed Pilings - Concrete & Steel n Due Diligence for Budget & Acquisitions n Lifetime Transferable Service Agreement n Full time Employees n Serving Texas & Oklahoma n Perform Under-Slab Plumbing Repair n Utilize Tunneling Under Structure www.churchfoundationrepair.com 888.898.3616 CHURCH 6 / WINDOW ON RENTAL HOUSING

Letter from

THE EDITOR

They just keep coming back.

Did you know that the Austin Apartment Association has a membership retention rate of nearly 90%?

That means, 90 percent of our industry members and products & services members come back year after year. This is something we are incredibly proud of, and a high bar we work very hard to maintain.

So, what keeps members coming back? In this issue, we feature the range of member services and what the Association offers members day in and day out. Bottom line – everything you need to succeed in the multifam ily industry in Austin, Texas, is all right here.

You can grow here.

Learn here.

Find community here.

Represent the industry here. And give back to the community here. Because, after all, we are HERE for you. We are here for your personal and professional growth. We are here to help elevate this industry!

That is why we see members come back year after year and members who have been here for decades. We are recognizing some such members in this issue, namely Bill Warren, founder of Warren, Kalyan & Mattocks Law Firm. Bill retired in August of 2022, and we honor his contributions for the 25+ years he served admirably the AAA members and the Associa tion as Of Counsel.

As we begin to wrap up yet another year that has sped by, I hope you are able to find here, what you need to reach your goals in 2023.

Warm regards,

Emily Blair, CAE Executive Vice President / Executive Editor
2022 / FALL / 7

2022 Executive COMMITTEE

Danielle Archuleta, CAS, Fetch Package

Theresa Ebner CAM, CAPS, CPM, LDG Development

Sandy Eckhardt

Kimberly Faulkner, Greystar

Gina Frazza-Stowers, RPM Living

Michael Garcia, CAM, CAPS, RPM Living

Ryan Harmon, CAS, CAMP Construction

Chelsea Kneeland, CAS, Lowes Pro Supply

Frank Menchaca, Greystar

Taryn Merrill, CAM, Greystar

Shay Mickler, CAM, CAS, The Liberty Group

Tasha Mora, A&A Wrecker and Recovery, LLC

Stephanie Naylor, CAS, Flooring Warehouse

Terri Needham, CAS, PS Landscapes

Joshua Nichols, CAS, Contractors Inc

Stephanie Peterson, Bluebonnet Commercial Management

Toni Rackley, Flooring Warehouse

Paige Russell, CAM, The Guild

Missy Saez, LDG Development

Kelsea Vernon, CAM, CAPS, RPM Living

Gus Villegas, Infinite Capital Construction

Ana Wright, The Morgan Group

Renee Zahn CPM, ARM, CAM, NALP, Greystar

AAA PAST PRESIDENTS

John Harrison*

Frank

Jim

Andy

Ray

George

Don

Gene

Ed

Barry Gillingwater*

James

Rich

Jim

Steve Colella

Ted Hendricks*

Hank

Don

Ray Head

Ed

Bob Benson

Jimmy C.

Joe Sharp

Dick Obenhaus

Susan Melton

Carl E.

Kim M.

Beth Holt (90)

David Stapleton, CPM (91)

Sheri Gallo (92)

Gina Roberts (93)

Carol Martine, CPM (94)

Keith Warner* (95)

Michael R. Hill,

Vicki L. Sharp, NALP,

Kim M. McGregor (98)

Anna Kelley* (99)

(97)

Carol Martine, CPM (02-03)

Joy Lamb, CPM (03- 04)

John Raper (04-05)

Debi Wehmeier, CPM (05-06)

Renee Clark, CAM, CAPS (06-07)

Sherry Perrin (07-08)

Jana Ellis (08-09)

Kara Garst, CAPS (09-10)

Sarah Thompson, CAM, CAPS

(10-11)

Bill Roland, CPM, CCIM (00-01)

Tami Martin, NALP, CAMT, CAM, CAPS (01-02)

Brooke Mahoney-Livesay

CAPS (11-12)

Sandy Eckhardt (12-13)

Colleen Grahn (13-14)

Robbie Robinson, CAM, CAPS, ARM (14-15)

Gus Villegas (15-16)

Theresa Ebner (16-17)

Dwayne Stewart (17-18)

Renee Zahn, CAM, NALP, ARM, CPM (18-19)

Sandy Eckhardt (19-20)

Stephani Park (20 – 21)

*indicates deceased

2022 BOARD OF DIRECTORS
(64)
Montgomery* (65)
Eichelberger* (66)
Wagner* (67)
Littlefield* (68)
Nalle* (69)
Jackson (70)
McGregor* (71)
Hamel (72)
(73)
Raper (74)
Ellmer (75)
Solt* (76)
(77)
(78)
Guerrero* (79)
Tait (80)
(81)
Norton (82)
(83)
Elliott* (84)
(85)
(86)
(87)
Beck (88)
McGregor (89)
CPM* (96)
CAPS
Katya Watson
CAM The Guild President
Lyndsay Hanes
CAM, CAPS, CPM Metric Property Mgmt. President-Elect
Meagan Johnston
CAPS Avenue 5 VP at Large
Christy Sanchez
CPM Magic Make Readies VP at Large
Kris Burleson
CAS InterSolutions Staffing Vice President (PSC)
Cecil
Domel CAM, CAPS Belco Equities, Inc. Secretary/Treasurer
Stephani Park
CAPS Avenue 5 Immediate Past President 8 / WINDOW ON RENTAL HOUSING

President’s PERSPECTIVE

CREATING CONNECTIONS TO HELP OUR INDUSTRY THRIVE

A reflection on my time as AAA President

As the year comes to an end and I reflect on my time as AAA President, it feels like I was just getting started. I am filled with many emo tions but above all, I am so grateful for the peo ple I have been privileged to work with, for the projects I have been able to be a part of and for the trust our membership has in me to lead our industry through change in the Association and in the unpredictable polit ical landscape. I experienced amazing insights, garnered support and encouragement from staff, the Board of Di rectors and the membership at large, and became engaged in opportunities to test new ideas, propose initiatives, and planning together, all in order to build on the collec tive strength of our association.

One of the greatest benefits of the AAA that you don’t realize until you peel back the layers is all the support and services the Association does for our industry, but the hid den gem for me is Advocacy. The more voices, the louder we will be for the industry. Let’s be intentional and use our experience and expertise to help lawmakers under stand the facts to make better decisions for rental housing providers and residents, alike.

Speaking of the strength of the Austin Apartment As sociation, did you know that as a member, Everything You Need is All Right Here, one stop – you just have to ask! AAA is more than entertaining networking oppor

tunities (although that is probably the most fun), it also offers other opportunities for personal and career devel opment such as community service, education, advocacy, marketing, finance, event planning and so much more! In 2023, I am most looking forward to seeing the new AAA structure in full effect. I’m excited to see how many new faces from our membership get involved. Anyone and ev eryone can apply in their respective areas of interest. A lot of work has been put into redefining AAA’s structure, charters and Bylaws yet we still have so much more to do; I will be here to support the incoming President but for now, I leave you with this: Be intentional with your involvement. Meet with staff to express your top two or three priorities you would like to achieve with your membership. They can connect you with a few mentors to help guide you. Be present and pa tient, results can take time…as the saying goes, Rome was not built in a day!

Sincerely,
2022 / FALL / 9

Calendar of EVENTS

OCTOBER

EVENT

1-14 Doc & Gayle Young Food Drive Property Pop-Up

4-18 Certified Apartment Manager (CAM) Course Virtual 9:30am-1:30pm

4-18 Certified Apartment Supplier (CAS) Course Virtual 9:30am-1:30pm

4 Events & Services Committee Meeting AAA 12-1pm

5 Community Service Committee Meeting AAA 9-10am

5 Food for Thought: New HVAC Mandates for 2023 – 14.3 Seer AAA 12-1pm

5 Webinar Wednesday: Your Blueprint to TikTok & Instagram in Multifamily Marketing Webinar 1-2pm

6 ATX Fest Star Hill Ranch 6-10pm

10-13 Doc & Gayle Young Food Drive Online Auction

11 AAA Lyceum Module 3 AAA 9am – 4pm

11 Advocacy Committee Meeting AAA 12-1pm

12 Mastering Maintenance: Find, Hire and Keep a Great Service Team Webinar 1-2pm

13 Doc & Gayle Young Food Drive Moontower Volleyball Tournament & Happy Hour Saloon 2-8pm

17-21 Diamond Sponsorship Auction

18 EPA Universal 608 Review & Exam AAA 9am-4pm

18 Membership Growth Committee Meeting AAA 11am-12pm

19 Membership Development Committee Meeting AAA 9-10am

19 Events & Services Committee Meeting AAA 12-1pm

25 Executive Committee Meeting AAA 11:30am-1pm

25 Board of Directors Meeting AAA 4-5:30pm

26 Assistants Wear All the Hats: Managing Ups and Downs in 2022 AAA 9am-12pm

2022 Employee Turnover Palmer Trends & Safeguards Events Center 1-2:30pm

Burnout Breakthrough: Reigniting Palmer a Passion for Performance Events Center 2:30-4pm

50th Anniversary Trade Show Palmer Events Center 4-8pm

NOVEMBER

EVENT PLACE TIME

Community Service Committee Meeting AAA 9-10am

Food for Thought: Preparing Your Portfolio for Area Wide Events AAA 12-1pm

2023 Sponsorship Program Opens

HVAC for Managers AAA 9am – 12pm

Advocacy Committee Meeting –Thank You Luncheon AAA 12-1:30pm

Positive Company Culture for Employee Retention AAA 9am-12pm

Webinar Wednesday: Excited to Excel: Functions, Formulas, and Fun for Property Managers Virtual 1-2pm

Fall Golf Shadowglen Golf Club 10am-5pm

NAA Assembly of Delegates

Excel 103

9am- 12pm

Membership Growth Committee Meeting AAA 11am-12pm

Fall Fair Housing for Maintenance AAA 9-11:30am

Events & Services Committee Meeting AAA 12-1pm

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15-18
15
AAA
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DATE
DATE
PLACE TIME
10 / WINDOW ON RENTAL HOUSING
GET TO KNOW mini m)e, YOUR MINI MODEL SOLUTION! Now more than ever, multifamily professionals are turning to partners they trust. Charter has been furnishing multifamily for 36 years, we understand your unique challenges and are here to help! FurnitureByCharter.com 972-385-3204 GET TO KNOW mini m)e, YOUR MINI MODEL SOLUTION! Easily warm up vacant units with our innovative mini model PROGRAM! Perfect forvirtual tours ENTRY, KITCHEN & 1 BATH $475 INCLUDES SHIPPING ENTRY, KITCHEN & 2 BATHS $675 INCLUDES SHIPPING 16 Webinar Wednesday: Culture of Fun: How a Strong Culture Enhances Team Productivity Webinar 1-2pm 21 Certified Apartment Leasing Professional (CALP) Orientation Virtual 10-11am 22 Doc & Gayle Young Food Drive Delivery Day 24-27 AAA Office Closed for Thanksgiving 29 Executive Committee Meeting AAA 11:30am-1pm 29 Board of Directors Meeting AAA 4-5:30pm 29-30 Certified Apartment Leasing Professional (CALP) Class AAA 8:30am-4:30pm DECEMBER 1 Certified Apartment Leasing Professional (CALP) Class AAA 8:30am-4:30pm 1 Winter Maintenance Huddle The Water Tank 4-6pm 6 Food for Thought: 5 Common Mistakes in Foundation Care/Maintenance AAA 12-1pm 7 Supplier Success 2022 AAA 9am-5pm 7 Webinar Wednesday: Assistant Manager Magic Webinar 1-2pm 9 APEX Awards Hyatt Regency Austin 6-10pm 14 Webinar Wednesday: How to Deliver a WOW Customer Experience Webinar 1-2pm 20 Membership Growth Committee Meeting AAA 11am-12pm 24 – 31 AAA Office Closed for Holidays DATE EVENT PLACE TIME — CLASS DATES/TIME ARE SUBJECT TO CHANGE — 2022 / FALL / 11

Industry UPDATE

W hen you make advoca cy a habit, you create a win-win situation for the apartment industry. En gaging as an advocate helps to gain a better understanding of housing provider operations among our policymakers. Sharing your expertise can help to create a favorable environ ment and help to formulate policies that are reasonable and workable for Austin.

Serving as a resource and articulat ing the impacts of legislative proposals is key. Every elected official should be informed about “how housing works,” and they need to hear it from you!

What Does It All Mean?

Grassroots: People at a local level rather than at the center of major po litical activity.

Grassroots lobbying: Mobilizing the public or people in a community to lobby elected officials or other decision-mak

ers for a particular position or cause.

Advocacy is the process, through lobbying and grassroots mobilization, of bringing about change in the atti tudes of politicians that formulate pol icy and laws.

Effective advocacy is making your case through communicating effec tively with policymakers.

Why Advocate?

• It is your right, and your duty, as an American citizen.

• It can bring about policy change that can enhance our community.

• It is how you make your voice heard.

• You can speak up to make real change.

• It is evidence of our system at work—it helps fulfill checks and balances.

Advocating is a credible and valu able mechanism for sharing key infor mation with policy makers and getting

them involved to support what we pro vide to the community–housing.

The Association Cannot Do It Alone

We all know how overwhelming work and daily life can be. Whether it be via email, television, radio or the Internet, we each deal with a daily onslaught of news and information. Policymakers are no different. In a world with a 24hour news cycle and options for con stant communication, elected officials and their staffs face the same struggle to manage huge amounts of informa tion and make the best public policy decisions possible.

The Apartment Association under stands the public policy process and issues that impact housing. We know when to intervene, contact policymak ers and mobilize members. Ultimately elected officials make key policy deci sions based on the positions and opin ions they have heard from their con stituents. The bottom line is that noth ing else matches the value of elected officials hearing directly from you.

What You Can Do

• Keep an open mind about ad vocacy: You may already “advo cate” in your daily life. Speaking up for your industry is an exer cise you can do well, because you are the expert.

• Make advocacy a habit: There are many ways to incorporate advocacy into your routine. Join the association at elected offi cial meetings and share your ex pertise with elected officials – it makes a difference!

• Stay informed throughout the year: Keep up information about legislative activity impacting the multifamily housing indus try throughout the year.

For more information about how you can become more involved and advocate for our industry, please contact Emily at Emily@austinaptassoc.com

Read about AAA’s current advocacy issues at www.austinaptassoc.com/news/advocacy-in-action
shutterstock
12 / WINDOW ON RENTAL HOUSING

Occupancy: 91.9%

Price: 1,676 $/mo

Rental Rate: 1.91 $/sf/mo

876 sf

Past 12 Months: 10.8% Rental Rate growth 10,011 units absorbed

Operating Supply: 1,156 communities 276,025 units

Recently Opened (12 mo): 60 communities 16,253 units

Under Construction: 58 communities 16,128 units

Proposed Construction: 129 communities 42,614 units

Market Line

The box on the left displays a snapshot of the current market conditions.

The graph on the right displays the overall occupancy and effective rental prices over the past 24 months. These statistics are derived from a continuous survey of all apartment communities. Effective rental prices are calculated net of concessions and utility adjustments.

The table below lists the 5 hottest submarkets in the Greater Austin area. There are a total of 11 submarkets, and the ranking is based on the best combination of rental rate growth and absorption over the past 3 months.

The table below distributes and analyzes concessions (specials) by classification. Concessions generally are represented by three types of specials: move-in, months free, or floorplan. ApartmentData.com captures the effect of these specials and prorates them over a lease term to arrive at a percentage reduction in market or street rents.

Occupancy:

Occupancy:

Occupancy:

ApartmentData.com has been providing apartment data and marketing products since 1986. We provide real time access for property specific information, market surveys and historic submarket

for over 3.5 million apartment units in AZ, FL, GA, NC, TN, and TX.

Past 12 Months:

units

Rate

Operating Supply:

communities

units

Past 12 Months:

Rental Rate growth

units

Operating Supply:

communities

Past 12 Months:

Operating Supply:

communities

growth

data
Cindi Reed Director of Sales 512.969.1499 AUSTIN OVERVIEW HOTTEST SUBMARKETS Over The Past 3 Months CONCESSIONS 85 89 93 Occupancy % SAJJMAMFJDNOSAJJMAMFJDNO 1200 1400 1600 1800 Price ($/mo) History of Effective Price & Occupancy 2020 2021 2022
- AUSTIN
HOUSTON SAN ANTONIO DALLAS/FT.WORTH Other Texas Markets
Size:
Rank Submarket Annualized % of Mkt Growth % Absorbed 1 Northeast 11.7% 1.6% 2 Outlying Metro 3.1% 6.4% 3 San Marcos/ Kyle/ Buda 8.2% 1.4% 4 I-35 South 4.2% 0.9% 5 UT/ Mueller -0.5% 2.8% Class Total Units % of Citywide Average w/ Concessions Total Units Effect Special ALL 46,486 17% -0.8% -4.5% A 24,431 28% -1.4% -4.9% B 13,536 15% -0.7% -4.4% C 5,477 10% -0.4% -3.5% D 3,042 7% -0.2% -2.3%
91.0% Price: 1,261 $/mo Rental Rate: 1.42 $/sf/mo Size: 890 sf
8.8% Rental
growth 10,130
absorbed
3,042
718,780
91.9% Price: 1,222 $/mo Rental Rate: 1.42 $/sf/mo Size: 858 sf
9.7%
1,700
absorbed
991
213,974 units
92.9% Price: 1,520 $/mo Rental Rate: 1.73 $/sf/mo Size: 881 sf
13.8% Rental Rate
12,100 units absorbed
3,381
813,388 units October 2022 2022 / FALL / 13

THANK YOU 2022 Diamond Sponsors

A&A Wrecker & Recovery Tasha Mora CAMP Construction Ryan Harmon, CAS Century HVAC Distributing Travis Fowler Contractors Inc Joshua Nichols, CAS Guardian Construction Gilbert Mancias Hire
Priority
Staffing Danielle Berryann Integrity Paving
&
Coatings Bill Holmes Mammoth
Contracting
Scott Edwards

MEMBERS on the Move

Ulises Jimenez

Started a new position!

Ulises Jimenez has joined Hello Doorstep as Partner & Director of Business Op erations. With years of ex perience as an Operations leader, Ulises is joining Hel lo Doorstep during an excit ing growth period. As a local Austin company that serves thousands of multifamily residents every night of the week, Ulises shares in Hello Doorsteps’ values of serving others, having fun and play ing fast. He is excited to be back on the multifamily ven dor side, serving their great clients and their residents.

Levi Fojtik

Started a new position!

Levi recently accepted an offer from RPM Living as a Community Manager! Levi has been in the industry for about two years now and has attained a wide range of experiences. Levi has gone from Leasing Professional to Leasing Manager then Resi dent Services Manager with Greystar...and now Commu nity Manager!

Stephanie Coseriu

Started a new position!

Stephanie Coseriu joined Valet Living in January of 2020 and has recently been promoted to the Market Di rector of Sales. She is now

overseeing the Texas South Central Region. With over 22 years of multifamily ex perience in the Austin mar ket, she is thrilled to be con tinuing her career with a company that has a tech for ward approach, while cre ating an exceptional expe rience to the residents and the clients that she serves. Stephanie is currently a CAS candidate and looks forward to contributing more to AAA this year!

Noe Duncan Jr, CAMT

Earned a credential!

Congratulations to Noe Dun can Jr for earning the Certi fied Apartment Maintenance Technician credential!

Jacob Holmes, CAMT

Earned a credential!

Congratulations to Jacob Holmes for earning the Cer tified Apartment Mainte nance Technician creden tial!

Berhan Sims, CAMT

Earned a credential!

Congratulations to Berhan Sims for earning the Cer tified Apartment Mainte nance Technician creden tial!

Anna Guzman, CAM

Earned a credential!

Congratulations to Anna Guzman for earning the Certified Apartment Man ager credential!

Ulises Jimenez Levi Fojtik Stephanie Coseriu Noe Duncan Jr, CAMT Jacob Holmes, CAMT Berhan Sims, CAMT Anna Guzman, CAM
2022 / FALL / 15

New MEMBERS

AAA welcomes these new members

joined the association between June 1, 2022 - August 31, 2022. When deciding where to make your next purchase for your property, please consider an AAA supplier member.

NEW INDUSTRY MEMBERS

Camacho Properties

Units

Disrupt Management

Kemptner Properties

Steven Moore Properties

Units

Tex-Mex Properties

Units

LLC

NEW SUPPLIER MEMBERS

Atmosphere TV

Jon Simon

1904 Quivira Road, Austin, Texas 78745-8045 512.729.5133

jon.simon@atmosphere.tv

Categories: TV/ Cable, Marketing- Printing & Graphic Service

Catalyst Marketing

Thomas Demiranda 110 Wild Basin Road, Suite 350 Austin, Texas 78746-3339 512.579.5464 tdemiranda@thelyst.com

Categories: Internet-Web Site Developers, MarketingPrinting & Graphic Service

Community Concierge Services

Cody Campbell

4904 Linden Forest Lane, Charlotte, North Carolina 28270 336.588.9057 codyc@go-ccs.com

Categories: Pressure Washing, Trash Valet Pick Up

Cyclops Services

Dale Caston 2606 Princeton Drive, Austin, Texas 78741 512.585.4050

dale@cyclopsservice.com

Categories: Gutters & Downspouts- Cleaning & Repair

Emser Tile

Lauren Tuma

2315 Rutland Drive, Austin, Texas 78758 512.590.8239 laurentuma@emser.com

Categories: Flooring-Sales & Installation, Counter Tops

Fitzpatrick Insurance Solutions

Eric Fitzpatrick 2900 North Quinlan Park Road, Ste 240-239

Austin, Texas 78732 512.825.9428 ericf@fisinsure.com

Categories: Insurance

Grace Hill, Inc. Lynn McAuliffe 300 Executive Center Drive, Suite 201

Greenville, South Carolina 29615 404.895.9570

lmcauliffe@gracehill.com

Categories: Coaching/Consult ing/Speaking, Training- Legal

Liberty Rent Valerie Radla PO Box 549, Fairhope, Alabama 36533 512.897.2412 valerie@libertyrent.com

Categories: Internet Listing Service

Miracle Method Surface Refinishing

Andy Dominick 4130 Arrowswest Drive, Colorado Springs, Colorado 80907 512.960.4778 adominick@miraclemethod.com

Categories: Bathtub/Shower/ Sink-Repair & Refinishing, Counter Tops

Mueller Water Conditioning, Inc.

Matthew Mueller

1500 Sherwood Forest Street, Houston, Texas 77043-3803 713.467.3226 apdept@muellerwater.com

Categories: Plumbing Contractors, Utilities- Service

Vincare Services of Austin

Wright Properties

Units

Zavala Properties Management

Units

N&J Gutters LLC

Neftali Jaimes 5400 Freidrich Lane #153, Austin, Texas 78744 512.769.3024

n. jgutters20 @gmail.com

Categories: Gutters & Down spouts- Cleaning & Repair, Gut ters & Downspouts-Contractors Proline Services

Cody Green 10012 Old Lockhart Road, Suite 6 Austin, Texas 78747-9760 512.210.4140 plstripeseal@gmail.com

Categories: Pressure Washing, Asphalt-Seal Coating Striping & Repairs

Ruvati USA Inc.

Ruben Gonzalez 2705 Meister Place, Round Rock, Texas 78664 855.478.8284 ruben@ruvati.com

Categories: Bathtub/Shower/ Sink-Repair & Refinishing, Plumbing-Equipment & Supplies

Service Master Recovery Management

Chase Garner 8450 Cole Parkway, Shawnee, KS 66227 815.663.7218 chase.garner@servicemaster. com

Categories: ContractorsRestoration & Remodeling, Risk Management

Servpro of Pflugerville

Tanya Dunbar

PO Box 2329, Pflugerville, TX 78691 832.970.7377 T.Dunbar@servproteamjones. com

Categories: Fire/Water Restoration, Mold- Testing & Remediation

SmartWave Technologies

Caroline Brown

2662 Holcomb Bridge Road, Suite 340 Alpharetta, Georgia 30022 678.983.3918 caroline.brown@smartwave.us Categories: Internet-Service Providers, Internet Network Management

Stripe-it-up

Jim Wheeler 11675 Jollyville Rd, Suite 150 Austin, TX 78759 512.351.1782 jim@siutx.com Categories: Parking Lot Maintenance & Marking

Texas Package Solutions

Allie Carter 215 North Ebrite Street, Mesquite, Texas 75149 972.972.8842 allie@texaspackagesolutions. com

Categories: Package Management

4
198 Units
2 Units
10
8
Vaughnco
2 Units
Foundation 46 Units Wabi Sabi Invest LLC 1 Units
2
32
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16 / WINDOW ON RENTAL HOUSING

Mitigate Risk with NAA Click & Comply

RISK MITIGATION

SOPS INSPECTIONS REPORTING MUNICIPAL CODES PREVENTATIVE MAINTENANCE RISK MITIGATION COMPLIANCE PREVENTATIVE
NAA’s newest performance management and compliance software allows property management companies to consolidate processes and systems into one place for ease of use, transparency and communication for your teams. Automate and trust that your properties are remaining compliant. Learn more or request a demo at comply.naahq.org. Benefits: •Mitigate risk across your entire portfolio •Extend the list of costly equipment •Achieve consistency and compliance •Save time and avoid costly violations •Build accountability and trust through real time visibility

TAA- &-NAA

Texas Apartment Association Summer Board Meeting 2022

The 2022 Texas Apartment summer Board of Directors meeting was held in Galveston, Texas.

Here are some highlights from the Summer meeting:

• The TAA Advocacy Committee voted on initial legislative priorities for the upcoming Texas Legislative Session.

• TAA’s Leadership Lyceum welcomed Dr. Debbie Phillips who inspired everyone at the luncheon during the Thursday meetings.

• TAA President Clay Hicks shared a proposed dues schedule for TAA to take effect January 1, 2023. The Board of Directors will be voting on the dues schedule at the Fall Board of Directors meeting in El Paso.

• TAA recognized Community Service Stars from all over Texas!

TOP 4 TEXAS APARTMENT ASSOCIATION (TAA) UPDATES

1. NEW! The TAA Spotlight

The Spotlight showcases how members are doing good and changing lives in their communities!

Let us know about any acts of goodness, ways you or some one you know has gone above and beyond, or uplifting stories happening in your community by submitting a Spotlight form today at bit.ly/3Cx740v

2. TAA PAC-Endorsements for Nov. 8 General Election

Early voting for the general election runs October 24 - Novem ber 4 for the November 8 general election. See who’s on the ballot, what identification you’ll need at the polls to vote, polling places in your area, and more, at votetexas.gov.  Please refer to the TAA PAC’s list of endorsed candidates when making your plans to vote at bit.ly/3RG3yFj

3. 2023 TAA Professional Award Nominations

Next April, the TAA will recognize outstanding industry profes sionals at the 2023 TAA ONE Conference & Expo in Fort Worth.  Submit today for the Professional Awards to receive statewide recognition for yourself or an outstanding team member.  Learn more at bit.ly/3Ej1osw

4. Budget Now for the 2023 TAA ONE Conference & Expo

Include the TAA ONE Conference & Expo to take care of your team’s professional needs. You’ll love the compact schedule –which means more value for you and less time away from your business and family. Check out the registration pricing options and discounts at https://bit.ly/3SCxLX8

HIGHLIGHTS
18 / WINDOW ON RENTAL HOUSING

TOP 4 NATIONAL APARTMENT ASSOCIATION (NAA) UPDATES

1. Apartmentalize REWIND

Apartmentalize was a brilliant reunion and big success, and you can still gain many of the insights and perspectives from the ed ucation sessions! Order REWIND on Visto and you’ll receive vid eo and audio recordings of 88 sessions with PowerPoint-synced audio and earn up to eight continuing education credits (CECs). Order at bit.ly/3fHPQET

2. NAA Excellence Awards

Did you miss the Excellence Awards at Apartmentalize? Get the full list of 2022 NAA Excellence Awards Winners and learn more about the dynamic and innovative leaders of the rental housing industry. Learn more at bit.ly/3V3MfRy

3. At Home Advocacy Program

In August, AAA participated in the NAA At Home Advocacy program.

AAA held meetings with Members of Congress, and helped educate lawmakers on critical issues like the CARES Act 30-day notice to vacate provision.

4. New Fair Housing Resources Now Available

The NAA continues to lead the way as the premier resource for housing industry professionals with the latest release of two im portant fair housing toolkits. In August, NAA unveiled two new resources, the NAA Emotional Support Animal (ESA) Toolkit –2022 Edition and the NAA Accessible Design and Construction Toolkit.

Learn More: https://bit.ly/3Ruz8WE

2022 / FALL / 19

Game Match

MAKE 2023 YOUR Best Year Yet!

RISK MITIGATION

Market your Business

One of the many benefits of being a member of the Austin Apartment Association is the extraordinary opportunity for you to market your business to decision makers in the rental housing industry through print and online advertis ing. Secure your spot at austinaptassoc.com/adverting

• Be Seen! Sponsoring an AAA Event is one of the best ways to get your name in front of your consumers! Becoming a sponsor helps us continue to create great networking events for our members. It also helps build business rela tionships, fosters a positive reputation, expands your con tent strategy, generates leads, and helps you gain a compet itive advantage. A limited number of 2023 Sponsorship will open on November 1 on the AAA Website – don’t miss it!

Work on your Professional Development

• Earn your credentials in 2023! Earning a credential demonstrates your commit ment to your career and gives you valuable insights and real-world skills you can use on the job. Credentials also validate your knowledge and skills, enhance your cred ibility, boost your confidence and earn you respect among clients and peers. AAA offers credential courses for Apartment Managers, Assistant Managers, Mainte nance Technicians, Leasing Professionals, Portfolio Supervisors, and Suppliers!

Get Involved

• Join one of our brand-new committees! Volunteer leadership opportunities are now more inclusive, more collaborative, more forward-looking, more welcoming, and eas ier to understand. Join a committee today to strengthen the association and make a difference in your own career.

Network

• Attend one of AAA’s signature events to meet the best in the business and to learn about what is happening in the industry!

With everything from the State of the Industry to Vegas Night – we have something for everyone!

compliance software consolidate processes transparency and your properties comply.naahq.org. across your entire portfolio of costly equipment consistency and compliance and avoid costly violations accountability and trust time visibility
2022 / FALL / 21
512 758 4911 austin@intersolutions com O u r A s s o c i a t e s A r e Av a i l a b l e A s : T E M P T E M P TO H I R E J U M P S TA RT PAY RO L L S E R V I C E E X E C U T I V E S E A RC H Industry Ad_Atlanta_FNL.12.2021_R1.qxp_Layout 1 12/3/21 10:37 AM Page 1 UNLIMITED EDUCATION Plans start as low as $280 per year ONE LOW PRICE 22 / WINDOW ON RENTAL HOUSING

American Red Cross Blood Drive

The Community Service Committee hosted a blood drive at the AAA Office on August 10. With the help of the amazing Red Cross staff and committee volunteers, 45 units of blood were donated which will save up to 135 lives! Stay tuned to the AAA calendar for the next donation opportunity. You can also join the Community Service Committee to get direct notices of these upcoming efforts to get your staff involved and help our Austin community!

The Austin Apartment Association’s annual Doc & Gayle Young Food Drive is a volunteer-driven fundraiser to purchase Thanksgiving foodstuffs for Central Texans in our 11-county jurisdiction. To learn more about our upcoming fundraising events, go to www.austinfooddrive.com.

Make a Donation Today!

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The centerpiece to any kitchen

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Proud member of COMMUNITY CONNECTION
2022 / FALL / 23

HOW TO SPEAK MAINTENANCE GETTING RID OF THE Whiteboard

As we head into the third installment of the “How to Speak Main tenance” series, it should be no surprise at this point that strong communication between the office and maintenance teams is imperative for a property. However, many property teams are still relying on dry erase boards for their office and maintenance needs, from tracking service requests and pre ventative maintenance to outlining team goals and processes.

However, collecting all of this information in a format like a dry erase board can be problematic for numerous reasons. It can lead to unnecessary confusion because:

• It can’t be viewed by teams remotely, so there’s no way to obtain information on demand.

• It doesn’t allow team members to update information in real time, leading to outdated and incorrect information.

• It can unintentionally or intentionally be erased or altered incorrectly, without methods of tracking.

• Only one person or team is responsible for updating the information, with no easy way to relay changes to the rest of the group.

Today, there are a variety of tools and technologies available to help properties better manage their processes, tracking and communication. Whether within a team or between different departments, these programs can do everything the whiteboard can, plus a lot more. Depending on the team’s budget and needs, software to explore can include Yardi, Teams, MRI, OneSite, or Google Sheets (which is cost free). Especially as off-site working and staffing issues rise, having the capability to access and share information remotely will become more important, and utilizing a collaborative tool to manage your property’s information will help minimize vacancy loss. Many of these programs can also be accessed from a smartphone or tablet, which allows team mem bers to update and share information instantaneously. In fact, many of your property’s suppliers have likely adopted websites and tools to help track inventory and orders.

To successfully roll out a new technology and mobile tool (and finally get rid of that dreaded whiteboard!), leadership needs to champion the cause and encourage the transition. While change may be met with resistance from the teams initial ly, and it requires up front time and resource dedication, provid ing training and support will help the teams and users become more comfortable and confident using the technology. A small, proactive initial investment will lead to increased efficiency across the property later on.

Key Takeaways

• Office and maintenance teams need to be able to commu nicate and access reliable information, whether on site or remotely.

• Using whiteboards to track maintenance requests and pro cesses can be problematic, as it may lead to outdated, un timely and incorrect information and unnecessary confu sion among teams.

• There are a variety of tools and software options available to help properties better maintain their information and track changes and processes.

• With a virtual tool, managers and team members can con tinue collaborating by accessing and updating their infor mation at any time from any location.

• Leadership can help support this initiative by providing training to help individuals feel more comfortable and confident using these new tools.

“How to Speak Maintenance” is a monthly series that focuses on teaching property managers and office staff how to better understand and appreciate the work and the value of the maintenance teams, eliminate conflict points that come up, and provide better customer service for our residents. Thanks to our “HVAC Readiness” contributors:

Jason Fein, National Maintenance Service Director for Camden Property Trust
Mark Hurley, President of Highland Commercial Properties and past TAA president
Corky Wolf, Member of the Facilities team for Highland Commercial Properties
Becca Ramati, Vice President of TAA’s Education Foundation
24 / WINDOW ON RENTAL HOUSING
austinaptassoc com/maintenancehuddle WE INVITE ALL MAINTENANCE PERSONNEL TO ENJOY: THURSDAY, DECEMBER 1 4PM - 6PM 2 FREE beer tickets FREE P Terry's Burger & Fries $500 CASH PRIZE for one lucky pre registered Maintenance Professional THE WATER TANK 7309 MCNEIL RD AUSTIN, TX 78758 FOR MAINTENANCE TEAM MEMBERS! FREE ADMISSION $40 FOR SUPPLIERS *$50 AFTER 11/18 SCAN TO REGISTER FILL OUT YOUR RECYCLING PLAN Learn more at austintexas.gov/uromultifamily The City of Austin requires multifamily properties to provide recycling to their employees and residents, and to fill out a recycling plan every year starting October 1. 2022 / FALL / 25

All Right Here

“It has been personally and professionally fulfilling to get more involved with this group of committed industry professionals. The committee involvement, mingling with other like minded individuals and building the community have been inspiring and rewarding.”

Nicole Phelps, Real Floors

“Obtaining

not only

CAM, Hudson

ADVOCACY

Have your voice heard at the legislature on issues that are impacting our industry.

NETWORKING

It’s not just who you know, it’s who others know. Networking is a powerful tool, and the Austin Apartment Association is the perfect place to make connections!

GIVING BACK

The heart of the association is in giving back to our community. Get involved individually or with your company as a team building exercise throughout the year while doing good within the community.

RECOGNITION

Excel in your career with property and professional awards. Be recognized for wins along the way. Celebrate with your peers with the “Members on the Move” program.

1000+ MEMBERS OVER 300K UNITS 1,275 PROPERTIES
AAA MEMBERS THAT OWN, MANAGE, DEVELOP, SERVICE RENTAL AND MULTIFAMILY HOUSING IN THE GREATER AUSTIN AREA.
my CAM was a great decision for
my career but my ongoing learning path.” Stacy L Kelly,
Miramont

LEARNING

Get ahead of the curve with exclusive AAA trainings and credential programs to advance your career.

EVENTS

AAA hosts signature events throughout the year that are great opportunities to connect, build your network, and have fun!

LEADERSHIP

Develop your leadership abilities by getting involved with AAA’s Leadership Lyceum. Applications will open in October!

GROWTH & EXPOSURE

Be seen by your target audience with AAA advertising and sponsorship opportunities throughout the year.

AUSTIN STATS

OF HOUSEHOLDS IN AUSTIN ARE RENTER-OCCUPIED

OF AAA MEMBERS WHO OWN OR MANAGE PROPERTY, OWN OR MANAGE 10 UNITS OR LESS.

OF AAA MEMBERS HAVE BEEN MEMBERS FOR OVER 20 YEARS

“Networking has been a great way to learn about new products and services and of course, meet new people several of whom have become great friends. This truly is an industry of multi FAMILY and the AAA is a big driver of this through their events.” Katya Watson, AAA President, The Guild

55%
1
35%
/3

SPONSORS EDUCATION

T h a n k Y o u ! I n t e r e s t e d i n b e c o m i n g a n A A A E d u c a t i o n S p o n s o r ? V i s i t a u s t i n a p t a s s o c . c o m / s p o n s o r t o l e a r n m o r e ! T i
t a n i u m S p
o
n s o r P l a t i n u m S p o n s o r
G
o l d S p o n s o r s
S i l v e r S
p o n s o r s

Professional of the Year

NOMINEES

Assistant Manager

Clarissa Belmares, Rainier Management

Brittany Bynes, Tricon Residential Dee Dee Cheatham, AMP Jessica Coburn, Churchill Forge Properties Tray Cole, Olympus Property Management Cheyenne Crouch, AMP Jordan Crownover, Asset Living Taylor Culver, AMP Baxter Easley, Morgan Group, INC

Sarah Escobar, NRP Group, LLC Amber Forcier, AMP Wynter Gowen-Richardson, Morgan Group, INC Jamie Hancock, Lantower Luxury Living

Justin Harger, Berkshire Residential Kolina Hocevar, Greystar Anne-Lizabeth Holibaugh, Greystar

Lindsey Howell, NE Property Management

Alexis Jackson, Greystar Ashley Luna, First Communities Jacqueline Manzano, Greystar Nicole Melton, Carbon Thompson

Michael Murray, The Guild Martina Ohlhauser, Cushman and Wakefield

Assistant Manager

Briana Orozco, 18 capital group

Amy Ortiz, RPM Living

Jasmin Paul, Greystar

Leslie Serna, Clear Property Management

Amy Shortt, Avenue 5 Residential Alexis Simpson, Greystar Kaylyn Tidwell, Bell Partners Inc. Robert Tobritzhofer, RPM Living Cynthia Villegas, AMP Emily Ybarra, Greystar

Independent Rental Owner

Terry & Susan Matheny, Trace Property Management

Leasing Professional Cicely Alvarez, RPM Living Natalia Barron, AMP Arny Beltran, NRP Group, LLC Yamilex Benedetto, AMP Caroline Buss, AMP Heather Chavera, Greystar Melissa Compton, Avenue 5 Residential Jessica Dresen, NE Property Management

Liliana Espinoza, JCI Residential Ashely Garcia, Clear Property Management Andre Highgate, Morgan Group, INC Nik Kaurwar, AMP Veronica Landin, Lantower Luxury Living

Leasing Professionals, Cont.

Pamela Largen, Greystar

Ben Loftus, Bell Partners

Ruby Lopez, NRP Group, LLC

Lisa Lucious, AMP Mykala Madden, RPM Living

Raul Matas, AMP Lisa Messenger, Morgan Group, INC Megan Meyer, Kairoi Residential William Montoya, Greystar

Rickey Morgan, AMP Lauren Mullins, Carbon Thompson Joselyn Picardo, Greystar Marisa Pierre, The Guild

Florita Rivera, Tricon Residential Denise Rodgers, NE Property Management

Ariel Salas, Rainier Management Gerald Taylor, AMP Cameron Thibault, Tricon Residential Maintenance Supervisor

Julio Berrum, Greystar

Jose Bijalba, Greystar Cesar Borrego, Greystar

Christopher Bradley, Cardinal Group

Daniel Caraveo, Greystar

Markus Carson, Tricon Residential Corey Cathey, Rainier Management

Leslie Copeland, Greystar

Abraham Cruces, Avenue 5 Residential

APEX APARTMENT EXCELLENCE AWARDS 2022 Austin Apartment Association

Professional of the Year

Property Manager Cont.

Jacqueline Borders, Morgan Group, INC

Janel Butcher, Trace Property Management

Jeanna Calzada, Morgan Group, INC

Lisa Cavazos, Greystar Elaine Collins, AMP Lakeya Dixon, RPM Living Megan Farr, AMP Ivonne Galvan, Clear Property Management Janet Gonzales, Solidago Residential Services Toshi Hines, The NRP Group, LLC Michael Hobbs, Asset Living Hilary Hooten, RPM Living Jamie Johnson, AMP Alexis Kehrli, AMP Taylor Martin, The Guild Santiago Martinez-Aleman, Greystar Brian McBroom, AMP Kylie McCoy, Greystar Victoria McKissick, AMP Nichole McMullan, Greystar Sarah Moses, AMP Rylee Nagar, Berkshire Group Wade Nauman, Greystar Thuy Ngo Fivecoat, Greystar Angela Norton, Greystar

Property Manager

Cont.

Anna Olivarez, Foundation Communities

Dan Patel, Ashford Communities Sylvia Patterson, Greystar Samantha Perez, Greystar Walker Raiford, Churchill Forge Properties Desiree Raven, AMP Yeny Reyes, AMP Travis Rocha, Bell Partners Inc. Trissa Rodriguez, Tricon Residential Riley Rogers, RPM Living Rayven Romero, AMP Kathy Sierra, Foundation Communities

Candice Stark, Tricon Residential Tarryn Tanksley, Greystar Kimberly Taylor, AMP Danielle Tedrowe, Greystar Hana Thai, Asset Living Michelle Trevino, Bell Partners Inc Adrian Vences-Reyes, AMP Silvia Villegas, Greystar Candice Voigt, Greystar Davey Watts, Greystar Kylee Whitaker, RPM Living Ashley Wiggins, Greystar Stephanie Zavala, Solidago Residential Services

Regional Maintenance/ Service Manager

Tara Ewing, Bell Partners Inc. Joseph Martinez, Solidago

Residential Services Chris Reyna, Greystar Ruben Rodriguez, The Property Society Supplier Dedra Bouffard, The Liberty Group

Ulises Jimenez, Hello Doorstep Jonathan Marshall, Zuma Claudia Owens, Gratr Landscapes Chris Romeo, Dixie Carpet Trailblazer Diana Cervantes, Solidago

Residential Services Alexis Jackson, Greystar Ruby Lopez, NRP Group Justin Morfin, Clear Property Management

NOMINEES
APEX APARTMENT EXCELLENCE AWARDS 2022 Austin Apartment Association
WINNERS ANNOUNCED AT APEX AWARDS! * NOMINEE INFORMATION IS BASED ON NOMINATION FORM. IF YOUR INFORMATION IS INCORRECT, PLEASE REACH OUT TO TATIANA MARCHIZANO, TATIANA@AUSTINAPTASSOC.COM

Business EXCHANGE HANGE

Thank you to all of the owner management companies who volunteered their time and expertise to make the Apartment PAC Austin fundraiser a success. A huge thank you to our supplier partners who generously gave of their time and money to participate. Participation and financial contribution related to the Business Exchange help AAA keep a strong and active voice at all levels of government.

THANK YOU TO OUR PLATINUM SPONSORS!
Terri Needham with PS Landscapes, Lori Palumbo with Perma-Pier Foundation Repair of Texas, and Chris Romeo with Dixie Carpet Installation, Inc.
34 / WINDOW ON RENTAL HOUSING
Call About our FREE Custom Measure Screen Inventory Program Window Screens Patio Door Screens w w w. a m e r i s t a r g l a s s . c o m PHONE 512.910.3050 • FAX 512.910.2003 Serving the Apartment Industry Exclusively Since 1989 need screens? 2022 / FALL / 35

2022

Austin Apartment Association’s annual Doc & Gayle Young Food Drive is a volunteer-driven fundraiser to purchase Thanksgiving foodstuffs for Central Texans in our 11-county jurisdiction. Just one $45 donation gives a family their Thanksgiving food pack this year. 100% of the proceeds of this event go towards supplying Thanksgiving dinner food packs to Austin families in need. The fundraising begins in early September and ends in mid-November. Food packs are hand-delivered by volunteers - our Food Drive "Crew" - to the Housing Authority for the City of Austin (HACA),

Texas Department of Protective and Regulatory Services Rainbow Room, SAFE Alliance, and Foundation Communities on

Tuesday before Thanksgiving.

Fundraiser Online AuctionOCT 10-13 South Happy Hour &OCT 13 outreach programs. The
the
the
Events AUG YOUR DONATION IS TAX DEDUCTIBLE Your contribution, for which no goods are received, is tax deductible to the extent allowed by law. Donations made with check or credit card, and providing mailing information, will receive tax receipts. AAA cannot bill your company for our community outreach programs. Donate Today! AustinFoodDrive.com ATX Fest Jailbird Fundraiser OCT 06 Property Pop-Up Event-In-A-Box SEP19 - OCT 14 Online AuctionOCT 10-13 South Happy Hour & Vollyball Tournament @ Moontower OCT 13 Fall Golf Fundraiser NOV 10 TelethonOCT 25 Delivery Day!NOV 22 36 / WINDOW ON RENTAL HOUSING
V THURSDAY OCTOBER1 VolleyballTournament:2 HappyHour:5PM RegisterToday! austinaptassoc.com AUG 31

PRE-TRADE SHOW EDUCATION

SESSIONS

Session 1 | 1:00 pm - 2:30 pm

2022 Employee Turnover Trends & Safeguards

As the hiring pool has become increasingly smaller, the importance of retaining good employees has increased significantly This session will provide multifamily employee turnover trends through Q1 2022 by position category to provide insight into what roles continue to be at greatest risk, and what roles are leveling off and improving when it comes to retention In addition, I’ll share employee feedback that highlights the drivers that keep each role at their current companies, and what may cause them to look elsewhere.

Participants will

• Understand the current multifamily industry turnover trends by position

• Identify the roles that are the greatest flight risk for 2022

• Gain insights into what matters most to each role in order to strengthen your retention strategy

Session 2 | 2:30 pm - 4:00 pm Burnout Breakthrough: Reigniting a Passion for Performance

After two years of unprecedented stress and disruption, many multifamily professionals are still reeling On site teams have dealt with challenges on every front, including balancing work and family responsibilities, excessive resident issues, constantly changing policies and procedures, social unrest, heightened political discourse, not to mention their personal well being In this session, let’s take a brief look at the change immediately behind us, recognize the signs of normalcy immediately in front of us, and lay out practical steps to support and guide your team toward increased engagement, productivity, and wellness

Participants will

• Review multifamily employee survey data and identify wh at specifically is stressing teams out and where the greatest flight risks are

• Explore “the rally effect” and uncover what leaders can do to inspire their teams to rise instead of retreat

• Master specific strategies for motivating burned out on site teams to deliver the outstanding service your residents demand and deserve

KARA RICE

SWIFT BUNNY

Kara Rice has nearly 30 years in multifamily in roles ranging from leasing to leadership, with an emphasis on employee development. At Swift Bunny, she helps multifamily organizations retain and inspire their team members A lifelong learner who enjoys helping others improve their performance, Kara loves presenting webinars and at industry conferences She lives in Florida with her family of five and spends her extra time and money on books and Broadway

PRESENTED BY Register Now for these FREE Sessions! austinaptassoc.com OCTOBER 27 PALMER EVENTS CENTER *TRADE SHOW BEGINS AT 4:00 PM*
Regist Today! for AAA Owner & Management Company Members austinaptassoc.com/trade-show FunNetworking Free admission Regist Today! for AAA Owner & Management Company Members Non-exhibiting AAA Supplier Members will not be admitted t o the trade show. austinaptassoc.com/trade-show Show Show TradeShow AAA 1972Anniv50th s y FreeBeDoorPrizes FunNetworking Free admission Regist Today! for AAA Owner & Management Company Members Non-exhibiting AAA Supplier Members will not be admitted t o the trade show. October 27, 2022 Palmer Event Center$2,000 austinaptassoc.com/trade-show CashPrize Prize 2022 / FALL / 39

Education OPPORTUNITIES

YOUR CHANCE TO GROW AND LEARN

Visit austinaptassoc.com/events/education for more class info and to register.

Questions? Contact AAA at (512) 323-0990 or email education@austinaptassoc.com.

CAM/CAS Course

ORIENTATION: SEPTEMBER 30

COURSE: OCTOBER 4, 7, 11, 14, 18 Course good for Education Tracks:

Orientation: 9:30am-10:30am

Course: 9:30 a.m. – 1:30 p.m.

Presented by: Sue Weston, The Susan Weston Company

Virtual

CAM: Member-$900 Non-member- $1350

CAS: Member-$500 Non-member- $750 Get 10% off your CAM or CAS registration with the ACE Subscription

CECs: None

Certified Apartment Manager (CAM): The onsite manager is a vital link between apart ment residents and the community owners and investors.

Certified Apartment Supplier (CAS): This course is designed as an opportunity for sup pliers to hear the everyday challenges faced by the apartment manager customer.

Food for Thought: New HVAC Mandates for 2023- 14.3 Seer

OCTOBER 5

Course good for Education Tracks: 12:00 p.m. – 1:00 p.m. Presented by: Travis Fowler, Century HVAC

AAA – 8620 Burnet Rd., #475 Free

CECs: 1

Jan. 1, 2023 new government mandates for higher efficiencies means distributors are no longer able to sell the current 14 SEER equip ment properties buy now.

EPA 608+Exam

OCTOBER 18

Course good for Education Tracks: 9:00 a.m-4:00 p.m Exam Re-take: December 8

Presented by: Travis Fowler, Century HVAC

AAA – 8620 Burnet Rd., #475

Member: $140 Non-member: $200

CECs: None

In this session, you will learn how The Fed eral Clean Air Act, Section 608, requires any one who performs service, maintain, repair, or dispose of appliances and equipment that contains regulated refrigerants be certified in proper refrigerant handling techniques.

Assistants Wear All the HatsManaging Up & Down

OCTOBER 26

Course good for Education Tracks: 9:00 a.m-12:00 p.m

Presented by: Colleen Grahn, CAPS, Lantower Residential and Stephanie Naylor, CAS, NAAEI Faculty, Flooring Warehouse

AAA – 8620 Burnet Rd. , #475

Early Member: $70 Member: $80 Non-member: $105 CECs: 3

This is an activity-based class with role-play ing and exercises for managing all the differ ent roles of an assistant manager.

Food for Thought: Preparing your Portfolio for Area Wide Events

NOVEMBER 4

Course good for Education Tracks:

12:00 p.m- 1:00 p.m

Presented by: JR Rodriguez, First Onsite

AAA – 8620 Burnet Rd., #475

Free CECs: 1

In this Food for Thought, you will learn how to create a Master List of portfolio or region al contact information to diminish or reduce losses while waiting for first responders.

HVAC for Managers

NOVEMBER 8

Course good for Education Tracks: 9:00 a.m-12:00 p.m

Presented by: Travis Fowler, Century HVAC

AAA – 8620 Burnet Rd., #475

Early Member: $80 Member: $90

Non-member: $105

CECs: None AC for Managers is designed to help Property Management personnel gain a deeper un derstanding of HVAC as a whole and how to save money on one of the biggest portions of a property’s budget.

Positive Company Culture for Employee Retention

NOVEMBER 9

Course good for Education Tracks:

9:00 a.m-12:00 p.m

Presented by: Nikki Burleson,

Be sure to check out the Education Calendar (https://www.austinaptassoc.com/events/education) for the most up-to-date schedule of education.

EDUCATION TRACK LEGEND: 40 / WINDOW ON RENTAL HOUSING

OCTOBER 5 Your Blueprint To TikTok and Instagram in Multifamily Marketing

OCTOBER 12

Mastering Maintenance: Find, Hire, and Keep a Great Service Team

NOVEMBER 9

Excited to Excel: Functions, Formulas, and Fun for Property Management

NOVEMBER 16

Culture of Fun: How a Strong Culture Enhances Team Productivity

DECEMBER 14 How to Deliver a WOW Customer Experience

All Webinars are conducted by www.multifamilyinsiders.com.

1:00 p.m. – 2:00 p.m. CT Cost $29.99

Enter the code “16AAA” in the coupon field when registering for a discount!

InterSolutions

AAA – 8620 Burnet Rd., #475

Early Member: $70

Member: $80

Non-member: $105

CECs: 3

In this class, you will learn how every com pany has a set of values, rules, attitudes, and even unwritten routines that make up its unique culture. Your culture will dictate the way your employees handle problems, inter act with each other, and carry themselves on a day-to-day basis.

Excel 103

NOVEMBER 15

Course good for Education Tracks:

9:00 a.m-12:00 p.m

Presented by: Julie Irvin Hartman, Julie Irvin Hartman

AAA – 8620 Burnet Rd., #475

Member: $85

Non Member: $105

CECs: 3

Learn to conquer your fear of the spreadsheet and get ready for Budget Season!

Fair Housing for Maintenance

NOVEMBER 16TH

Course good for Education Tracks:

9:00 a.m-11:30 a.m

Presented by: Dedra Bouffard, CAM, CAS of The Liberty Group

AAA – 8620 Burnet Rd., #475

Early Member: $70

Member: $80

Non-member: $105

CECs: 3

Learn about Fair Housing and how it applies to maintenance.

CALP Course

NOVEMBER 29-DECEMEBER 1

Course good for Education Tracks:

8:30 a.m. – 4:30 p.m.

Presented by: Charlotte Pisciotta, Full House Marketing

AAA – 8620 Burnet Rd., #475 Early Member-$465 Regular mem-$525 Non mem-$700

Get 10% off your CALP registration with the ACE Subscription Leasing professionals are the first people prospective residents meet, and often their only gauge of the property staff. This course is designed to teach these professionals skills to help them become top producers.

QUESTIONS? Contact AAA at info@austinaptassoc.com or (512) 323-0990.

Supplier Success

DECEMBER 7

Course good for Education Tracks:

9:00 a.m-5:00 p.m

Presented by: Stephanie Naylor, CAS, NAAEI Faculty

AAA – 8620 Burnet Rd., #475

Member: $200 Non-member: $300

CECs: 6

This course is required for completion of the CAS credential.

Food for Thought:

5 Common Mistakes in Foundation Care and Maintenance for Property Owners and Managers

DECEMBER 6

Course good for Education Tracks:

12:00 p.m- 1:00 p.m

Presented by: Lori Palumbo, Manager of Business Development

AAA – 8620 Burnet Rd., #475

Free

CECs: 1

In this Food for Thought, you will learn about proper Foundation Care and Mainte nance for Property Owners and Managers.

*** PRICES AND DATES ARE SUBJECT TO CHANGE ***

2022 / FALL / 41

A Look Back:

LAW IN ORDER The Warren Report

MANY THANKS FOR DECADES OF THE WARREN REPORT

On behalf of the Austin Apartment Association Board of Directors and members, we are pausing the regular “Law in Order” column this edition to pay special thanks and wish Attorney Wil liam “Bill” Warren the very best in his retirement. Bill is Partner Emeritus at Warren Kalyan & Mattocks and has been this column’s author for many years.

Bill Warren was not only the expert author of this column for years, but in his practice of law for over 40 years, Bill focused on a variety of issues and cases, the majority of which address the concerns of those active in the multi-family industry. In addition, he served as Legal Counsel of the Aus tin Apartment Association for over 25 years. He also served as the initial Of Counsel for the Texas Apartment As sociation (TAA).

Writing and teaching enhanced Bill’s enjoyment of the practice of law, and elevated the industry via the

Association for years. Many of those who have been in the multifamily in dustry in Austin, know him well and have probably enjoyed a class or two – and reference the article featured in each issue of WINDOW magazine, The Warren Report: Law In Order. Bill is a well-accomplished writer and has had over 150 articles published. His topics covered all nature of issues per taining to rental housing, from onsite to the boardroom to the courtroom. Literally topics from A to Z!

• Assistance animals

• Animal addendum

• Bed bugs

• Community Policies

• Disability discrimination avoid ance and ADA rules

• ESA guidance

• Fair Housing

• Justice court and non-attorney representation for evictions

• Leasing to lease terminations

• Night drop theft

• Notices to Vacate

• Online ratings and reviews = definition of defamation

• Renter’s insurance

• Texas Property Code

• Texas Transportation Code and Towing

• Section 8

• Security deposits

• Unauthorized occupants

• Wills and estate planning

Bill was a sought-after lecturer, who frequently taught seminars at the Austin Apartment Association. His humorous and enthusiastic teaching style conveyed essential information about leasing, management, fair hous ing, trial practices, the TAA Redbook, and a variety of legal and other issues affecting management and leasing personnel, property owners, products and services providers, and tenants.

Thank you, again, Bill for your ded ication to the industry, and your sig nificant contributions to the Austin Apartment Association.

Stay tuned for future issues of Law In Order featuring Attorney Allison “Allie” Mattocks!

Allie is a partner at Warren Kalyan & Mattocks and a highly effective and efficient attorney and an experienced litigator, with extensive knowledge of legal issues. We look forward to her expertise and knowledge gracing the pages of WINDOW magazine in the future!

CONGRATULATIONS ON YOUR RETIREMENT! 42 / WINDOW ON RENTAL HOUSING

Major Groups Show Support for NAA’S EVICTION MORATORIUM LAWSUIT

In September, the National Association of REALTORS® (NAR), National Association of Home Builders (NAHB) and New Civ il Liberties Alliance (NCLA) each filed an amicus brief in the United States Court of Appeals for the Federal Circuit. This comes roughly four months after a federal judge granted the U.S. government’s motion to dismiss the lawsuit from the National Apartment Association (NAA) to reclaim financial damages due to the Centers for Disease Control and Prevention’s (CDC) eviction moratorium. NAA is presently appealing the dismissal.

NAA filed the lawsuit in July 2021, seeking to recover $26.6 bil lion in debt not covered by federal rental assistance.

“NAR is interested in this case because the nationwide eviction moratorium… substantially harmed the nation’s rental-property owners,” according to its filing. “Although COVID-19 has present ed challenges for all Americans, the CDC’s eviction moratorium unfairly singled out owners of rental properties to bear the costs of the agency’s pandemic response, exacerbating the challenges that these individuals already faced. For nearly a year, the moratorium

JOIN THE LAWSUIT

deprived property owners of the right to evict non-paying tenants. As a result, millions of owners, particularly individual ‘mom and pop’ owners, were denied both the freedom to use their properties for other purposes and the rental income they depend on to pay their mortgages, maintenance costs, and other property-related expenses.”

NAHB denounced the eviction moratorium as well: “The right of eviction, and the related right to replace a tenant who is not pay ing rent with one who will, is the principal mechanism for proper ty owners to avoid economic losses resulting from a tenant’s fail ure to pay.” The CDC order prevented property owners from those rights.

NCLA states the CDC’s eviction moratorium was an overreach of power and was the unlawful act of the whole federal govern ment. The nonprofit organization calls for the government to repay the “financial havoc the CDC wreaked.”

shutterstock
Industry organizations support compensating rental housing owners affected by federal eviction moratorium via friend-of-the-court briefs.
Apartment owners have an opportunity to join NAA’s legal action to recover damages housing providers suffered under the CDC’s eviction moratorium at https://www.naahq.org/CDC-eviction-moratorium-lawsuit. 2022 / FALL / 43

FEDERAL AGENCY ACTIONS Require 30-day Notice to Vacate on Certain Properties

While TAA and NAA maintain the 30-day notice to vacate for covered properties under the CARES Act was meant to be temporary, federal agencies have taken actions to require that notice for certain properties.

KEY TAKEAWAYS

A number of federal housing-related agencies have taken actions to require a 30-day notice to vacate for certain properties.

These actions seem to mirror the requirement in the CARES Act and reflect the Biden Administration’s policy of putting protections for renters in place at properties that are receiving some sort of federal assistance.

In keeping with the White House’s statement last June, federal housing-related agencies are taking actions to ensure that prop erty owners whose property has a federally backed mortgage or is receiving assistance from the federal government must provide 30 days’ notice to vacate for non-payment of rent in accordance with Section 4024 of the CARES Act.

The Texas Apartment Association and National Apartment As sociation maintain that Congress intended this notice requirement

Both the Texas Apartment Association and the Nation al Apartment Association maintain that the CARES Act notice provision was meant to be temporary, as was its eviction moratorium. But interpretations of the provision vary, and the as sociations continue to seek legislative clarification.

This article includes reminders about some of the federal agency provisions in place that require a 30-day notice to vacate.

to be temporary as the CARES Act eviction moratorium was a “temporary moratorium on eviction filings.” Since 2020, the asso ciations have worked towards a legislative solution or other clarifi cation, and that effort is ongoing.

Here’s a rundown of some of the agency actions that are requir ing a 30-day notice to vacate for certain properties. Remember to check with competent legal counsel in these situations.

On October 7, the U.S. Department of Housing and Urban Development (HUD) published an interim rule that requires HUD-subsidized public housing and housing providers whose properties benefit from project-based rental assistance to provide their resi dents with a 30-day notice that includes information about available federal emergen cy rental assistance (ERA) prior to filing for eviction due to nonpayment of rent.

Remember HUD’s eviction guidance emphasizes the agency’s department-wide ef forts to connect renters to assistance and prevent evictions. The guidance also reit erates the agency’s position on the responsibility of “covered landlords” to provide 30 days’ notice for evictions due nonpayment of rent. Also see HUD’s Office of Multifam ily Housing Programs guidance, Question 25, and Office of Public and Indian Housing guidance, EM1 on page 10.

The Federal Housing Finance Agency (FHFA) also announced that residents of multifamily properties with mort gages backed by Fannie Mae or Fred die Mac (the Enterprises) who are sub ject to eviction for nonpayment of rent must be given 30 days’ notice to vacate before the resident can be required to leave the unit. This requirement applies to all Enterprise-backed multifamily properties, regardless of whether the loan is in forbearance. As part of its ef forts to offer multifamily forbearance until further notice, FHFA requires at least a 30-day notice to vacate during the repayment period.

Scan this QR code to view learn more, or visit: https://www.taa.org/news/federal-agency-actions-require-30-day-notice-to-vacate-on-certain-properties/ Texas Department of Housing & Community Affairs (TDHCA) has indicated they are proposing to put in their rules, a consistent 30 days’ notice to vacate requirement. Note: this is pending TDHCA board approval. 44 / WINDOW ON RENTAL HOUSING

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