Spring 2024 Window Magazine

A&A Wrecker & Recovery

Tasha Mora

CAMP Construction

Integrity Paving & Coatings

Hire Priority Staffing

Danielle Berryann

Infinite Capital Construction

Gus Villegas

Middleton Construction LLC

Kirsten Lollar

River Rock Lawn & Landscaping LLC.

Texas SW Floors, Inc.

Mike Hopkins

Brant Dickerson

Bill Holmes

Ben Hickmen

Emily Blair, CAE, Executive Vice President / Executive Editor, emily@austinaptassoc.com

Dana Bolz, CMP, Senior Director of Events & Education, dana@austinaptassoc.com

Bruce Cook, Accounting & Database Manager bruce@austinaptassoc.com

Tatiana Marchizano, Director of Education tatiana@austinaptassoc.com

Carrie Smith, Director of Government Relations carrie@austinaptassoc.com

Sabrina Talerico Miller, Senior Director of Marketing & Business Development sabrina@austinaptassoc.com

Hannah Woodyard, Marketing & Communications Manager hannah@austinaptassoc.com

Tetiana Zhuravel, Administrative Manager and Team Coordinator tetiana@austinaptassoc.com

Letter from

THE EDITOR

Diamonds over the decades — stories to never forget.

As our 60th year continues, I have had the honor and opportunity to speak with so many members about the association’s history. As with any nonprofit organization, we have had ups and downs over the decades. But also, like many organizations, the committed volunteers are what has made the biggest and lasting impact on the association. Of course, there have also been some great stories that have been shared!

In this issue, we feature several of these stories of members who have become “household names” in our AAA community. We recognize that many of our members, now, may not know them more than just by name, so what a great opportunity to share their legacy than in our diamond year.

The profiles in this issue of those who have a hand in writing some of the landlord-tenant laws we are still operating within, those who literally “wrote the book” – the Redbook that is - AND the lease, and those who forged a path for giving back to the community, or for continuous education. It isn’t hard

Emily Blair, CAE Executive Vice President / Executive Editor

to notice, all share a common theme: striving to be the best and do what is right for the broader community.

When others are recalling moments, memories and milestones and reflecting on these legacy leaders who have gone before; the central theme is always about AAA doing the right thing for renters. 60 years from now, I hope that the organization can say the same thing.

Cheers,

Emily Blair, CAE

President’s PERSPECTIVE

Celebrating 60 Years of Excellence: Reflecting on The Journey

As we commemorate the remarkable milestone of our association’s 60th anniversary, I am filled with pride and excitement for the journey we’ve undertaken and the accomplishments we’ve achieved. This significant occasion allows us to not only celebrate our past successes but also to propel ourselves forward with renewed vigor and determination.

Looking back, we are reminded of the extraordinary leaders who have shaped the Austin Apartment Association into the thriving organization it is today. Individuals like Kristin Arona, Carol Martine, Joy Lamb, and Bill Roland, Kim McGregor, Doc Young, Deborah Vogel, and Ridge Elmer among others, have left an indelible mark through their dedication and vision. Their unwavering commitment during lean times laid the foundation for our association’s enduring success.

I recall my early days of involvement in committees and board meetings, where I sat in awe of these sharp-minded individuals. Their passion for our industry and willingness to engage in spirited discussions left a lasting impression on me. Even after their tenure, these past presidents continued to contribute, embodying the spirit of servant leadership that defines our association.

Personal experiences, such as participating in legislative visits “TAA Day At the Capital” with industry proponents like Ridge Elmor, have been invaluable learning opportunities. I vividly remember the insights gained from these interactions, which continue to resonate today. Issues discussed decades ago, like housing for individuals with criminal records, remain relevant, underscoring the importance of proactive engagement with lawmakers.

In acknowledging our current leaders, both from

Theresa Ebner, CAM, CAPS, CPM LDG Development 2024 AAA President

supplier and industry sectors, we recognize the vital role they play in sustaining our momentum. Their contributions are invaluable, driving our association’s continued growth and success.

As we look to the future, it’s imperative that we foster a culture of volunteerism and engagement. Each member has unique talents and perspectives to offer, and collective involvement is essential for our association’s continued advancement. Whether aspiring for leadership roles or contributing in other capacities, every effort counts in supporting an association that advocates for the entire industry.

As we celebrate this milestone, let us reaffirm our commitment to each other and to the enduring success of the Austin Apartment Association. Together, we can continue to shape the future and overcome challenges with resilience and unity. Here’s to 60 years of excellence and to many more years of shared accomplishments ahead.

Sincerely,

Theresa Ebner, CAM, CAPS, CPM

2024 Executive COMMITTEE

President Industry

Theresa Ebner

CAM, CAPS, CPM LDG Development

VP at Large (Marketing & Brand Strategy)

Christy Sanchez Total Apartment Solutions

President-Elect Industry

Paige Russell CAM RPM Living

VP at Large (Industry Intelligence & Influence) Chelsea Kneeland J Turner Research

AAA PAST PRESIDENTS

John Harrison* (64)

Frank Montgomery* (65)

Jim Eichelberger* (66)

Andy Wagner* (67)

Ray Littlefield* (68)

George Nalle* (69)

Don Jackson (70)

Gene McGregor* (71)

Ed Hamel (72)

Barry Gillingwater* (73)

James Raper (74)

Rich Ellmer (75)

Jim Solt* (76)

2024 BOARD OF DIRECTORS

Danielle Archuleta, CAS, Fetch Package

Hollie Baker, Greystar

Cecil Domel CAM, CAPS, Belco Property Management

Heather Garvey, CAM, CPM, CWS Apartment Homes

First Vice President Supplier

Kris Burleson CAS InterSolutions Staffing

VP at Large (Membership Experience & Expansion)

Gina FrazzaStowers RPM Living

Secretary/Treasurer (VP Financial Growth & Sustainability) Kimberly Faulkner Greystar

Immediate Past President Lyndsay Hanes

CAM, CAPS, CPM Metric Property Management

Steve Colella (77)

Ted Hendricks* (78)

Hank Guerrero* (79)

Don Tait (80)

Ray Head (81)

Ed Norton (82)

Bob Benson (83)

Jimmy C. Elliott* (84)

Joe Sharp (85)

Dick Obenhaus (86)

Susan Melton (87)

Carl E. Beck (88)

Kim M. McGregor (89)

Beth Holt (90)

David Stapleton, CPM (91)

Sheri Gallo (92)

Gina Roberts (93)

Carol Martine, CPM (94)

Keith Warner* (95)

Michael R. Hill, CPM* (96)

Vicki L. Sharp, NALP, CAPS (97)

Kim M. McGregor (98)

Anna Kelley* (99)

Bill Roland, CPM, CCIM (00-01)

Tami Martin, NALP, CAMT, CAM, CAPS (01-02)

Meagan Johnston, CAPS, Avenue5 Residential

Joseph Menchaca, MIG Real Estate

Taryn Merrill, CAM, CAPS, Greystar

Tasha Mora, A&A Wrecker and Recovery

Stephanie Naylor, CAS, Flooring Warehouse

Terri Needham, CAS, PS Landscapes, Inc

Joshua Nichols, CAS, Guardian Construction

Toni Rackley, Flooring Warehouse

Haydee Scott, Texas True Roofing

Kelsea Vernon, CAM, CAPS, RPM Living

Gus Villegas, Infinite Capital Construction

Ana Wright, Greystar

Katya Watson, CAM, Cushman & Wakefield

Diane Yensen, Rainier Properties

Carol Martine, CPM (02-03)

Joy Lamb, CPM (03- 04)

John Raper (04-05)

Debi Wehmeier, CPM (05-06)

Renee Clark, CAM, CAPS (06-07)

Sherry Perrin (07-08)

Jana Ellis (08-09)

Kara Garst, CAPS (09-10)

Sarah Thompson, CAM, CAPS (10-11)

Brooke Mahoney-Livesay CAPS (11-12)

Sandy Eckhardt (12-13)

Colleen Grahn (13-14)

Robbie Robinson, CAM, CAPS, ARM (14-15)

Gus Villegas (15-16)

Theresa Ebner (16-17)

Dwayne Stewart (17-18)

Renee Zahn, CAM, NALP, ARM, CPM (18-19)

Sandy Eckhardt (19-20)

Stephani Park (20 – 21)

Katya Watson (22)

Lyndsay Hanes (23)

*indicates deceased

MAY

Daily Themes

RPM Careers Week 2024! April 15–19

Celebrate Residential Property Management (RPM) professionals with themed days, engaging challenges and the chance to win prizes! This year, the celebration is expanding to include two more pillars of the RPM industry.

Not sure how to celebrate RPM Careers Week?

Use these online and in-person engagement ideas:

Host an event with your teams’ favorite foods and activities!

Learn more about the daily challenges:

Shout out your Teams on Social Media with the materials in the RPM Careers Week Toolkit. Use the hashtags #RPMMoments and #RPMJourneys all week and #APTeamsDay on Apartment Onsite Teams Day to be recognized by the industry.

Participate every day with your staff for prizes and industry recognition. Tell your network to vote for you on social media, so you can win prizes.

RPM Careers Week Toolkit:

Follow RPM Careers on Facebook and Instagram to stay informed: @RealCommunitiesRealCareers @RPMcareers

Elevate Your Career!

With a certification behind your name, you gain quantifiable expertise in your field, recognition and visibility that helps you stand out from your peers. Explore our programs today!

austinaptassoc.com/

May 13 - 16

Leasing professionals are the first people prospective residents meet, and often their only gauge of the property staff. This course is designed to teach these professionals skills to help them become top producers. The CALP program is ideal for new or experience leasing professionals.

English: Jun 10 - 14

Spanish: Sep 30 - Oct 4

Designed for both new maintenance professionals and veteran employees.

The CAPS program is ideal for new or experienced portfolio supervisors.

The CAM progeam is ideal for new or experienced apartment managers.

Maintenance expenses are the single largest controllable element in any operating budget. This course is designed to give these professionals the knowledge and tools necessary to run an effective maintenance program.

Fall 2024

NAAEIʼs Certified Apartment Portfolio Supervisor (CAPS) program is an in-depth review of property management principles and techniques as used by the professional supervisor.

Fall 2024

This course includes » Industry Essentials » Financial Management » Legal » Resident Experience » Risk Management » Human Resources » Marketing » Property Maintenance » and so much more!

Industry UPDATE

SPOTLIGHTING CRITICAL PUBLIC POLICY MATTERS AFFECTING OUR AAA MEMBERS

BY CARRIE SMITH

Welcome to the forefront of the Central Texas rental housing industry, where policy updates shape the landscape of our communities. As the Austin Apartment Association, we stand at the nexus of these developments, committed to keeping our members informed and empowered.

Unlocking Housing PotentialHOME Initiative Hits the Scene:

In December 2023, the Austin City Council approved the initial phase of the “Home Options for Middle-Income Empowerment” (HOME) Initiative with a decisive 9-2 majority. These amendments aim to redefine housing dynamics within single-family zoned areas, providing homeowners the latitude to include up to three units on their lots, encompassing even tiny homes. This initiative encourages housing supply and stands as a testament to a commitment to sustainable practices and the creation of more compact living spaces. Phase II of HOME is set to go before the City Council in April of 2024 making potential adjustments to the city’s single family home minimum lot sizes.

Public Safety MeasuresAddressing APD Challenges

In response to the escalating concerns over public safety challenges, the Austin City Council made a pivotal decision on February 1st by passing ordinance Item 23. Beyond just addressing critical issues such as the shortage of Austin Police Department (APD) officers and the overall effectiveness

of law enforcement, the ordinance secured and increased funding for essential services. This includes vital resources to recruit additional cadets, emphasizing a multifaceted approach to enhancing public safety. The Austin Apartment Association (AAA) sent formal letters of support to city hall and several advocacy members registered their names for the APD funding ordinance. The AAA has asked to maintain an open dialogue with the city with a focus on exploring innovative strategies for neighborhood patrolling and optimizing the crucial role of APD District Representatives in fostering a safer environment in our communities.

Bedroom BanterWindowless Bedrooms on Trial

in Austin:

A new dimension unfolds in the city’s policy landscape as the Austin City Council considers a resolution to ban windowless bedrooms in new multifamily property constructions. Council Member Zo Qadri extended an invitation to the Austin Apartment Association to participate in stakeholder discussions, recognizing the association’s valuable insights. The critical analysis delves into various aspects, including the resolution’s scope, considerations for adaptive reuse projects, examination of regional data, and seeking expert perspectives. Importantly, as discussions unfold, it’s crucial to acknowledge instances like student apartments on the UT Campus and in California, where windowless bedrooms were designed to enhance affordability and density while adhering to fire safety and habitability laws. As the debate on affordable housing continues, leaving all options open be-

comes imperative, especially when repurposing vacant commercial office buildings for multifamily living, which could be a win-win for commercial real estate and affordable housing. The Austin Apartment Association emphasizes the importance of looking at long-term implications, considering the potential consequences of a blanket ban.

AAA’s Proactive Approach to Cool the Debate on a Multifamily Air Conditioning Mandate: August marked a turning point as the City of Austin proposed a resolution mandating air conditioning (AC) in rental properties. This sparked conversations about the potential impact on smaller and lower-income properties, compliance challenges, and the resolution’s relevance to existing state laws. The Austin Apartment Association advocates for a thoughtful and nuanced approach, emphasizing the importance of prioritizing existing state laws, conducting comprehensive research, and exploring flexible solutions. These measures aim to consider both property owners and renters, ensuring that any policy implementations mitigate potential adverse effects. While the initial concern was broken AC units, enforcing existing regulations and habitability laws should be a priority before introducing new mandates. The association remains engaged with the city to ensure any mandates consider the diverse AC technologies available and do not place an undue burden on multifamily operations and residents’ pockets.

Ongoing Litigation -

Austin Repeat Offender Program (ROP):

Legal complexities surround the Austin Repeat Offender Program (ROP), currently navigating the tumultuous waters of the FBCC CityPoint v. City of Austin lawsuit. As the owner and operator of Mueller Flats, FBCC CityPoint, LP, contends that the ROP is unconstitutional and constitutes an unlawful taking. The lawsuit weaves through intricate

causes of action, including the violation of due process rights, preemption by the Texas Property Code, an alleged unconstitutional taking, and a breach of the First Amendment and Article I, Section 8 of the Texas Constitution. The Austin Apartment Association is proactively monitoring and addressing this issue both within City Hall and on the potential state capitol stage. In preparation for any potential ordinance overturn, the association stands ready to actively participate in the new code enforcement rulemaking process, ensuring the interests of its members are protected.

National Scene - Eviction Notices in the Spotlight: Shifting focus to the national stage, the National Apartment Association (NAA) takes a prominent role in responding to the U.S. Department of Housing and Urban Development’s proposed 30-day eviction notice rule. Senators Marco Rubio and Bill Hagerty introduce the Respect State Housing Laws Act (S. 3755), seeking to eliminate the CARES Act’s federal notice to vacate requirement for federally backed and assisted housing. The collaborative efforts of the NAA, along with real estate coalition partners, underscore the association’s commitment to advocating for a thorough reconsideration of federal eviction notice policies.

As we navigate the intricacies of Austin’s ever-evolving housing landscape, the Austin Apartment Association remains steadfast in keeping its members well-informed about these crucial developments. Stay tuned for continuous updates and profound insights as the association actively engages in discussions that shape the very fabric of Austin’s rental housing community.

For more information about AAA’s advocacy in action, contact Carrie Smith, Senior Director of Government & Public Affairs at carrie@austinaptasscoc.com.

Market Line Report - Austin

Based on the best combination of rental rate growth and absorption over the past 3 months. There are a total of 14 submarkets in the Austin area.

Concessions are generally represented by three types of specials: move-in, months free, or floorplan. These specials are prorated over a lease term to arrive at a percentage reduction in market or street rents.

Statistics derived from a continuous survey of all apartment communities. Effective rental prices are calculated net of concessions and utility adjustments.

Occupancy:

Occupancy: 86.9%

Price: 1,179 $/mo

Rental

To learn more: mrisoftware.com/products/apartmentdata

New MEMBERS

AAA welcomes these new members who joined the association between November 2nd – February 2nd. When deciding where to make your next purchase for your property, please consider an AAA supplier member.

NEW INDUSTRY MEMBERS

Colgate

NEW PRODUCTS AND SERVICES MEMBERS

AJS Quality Construction

Herson Gomez

6800 West Gate Boulevard ste 132 251 Austin, TX 78745

512.400.4255

hgomez@ajs-qualityconstruction.com

Category: General Construction; Paint Contractors

Altruistic A/C & Heating LLC

Les Sariol PO Box 29581 Austin, TX 78755

512.581.1719

Les@altruisticac.com

Category: A/C Service and Repair

American Fire Systems

Tammy Broadway

3007 Longhorn Blvd Ste 100 Austin, TA 78758 713.466.9898

Cody@americanfiresys.com

Category: Fire Extinguishers; SprinklersAutomatic-Fire

Asurety Dryer Vent & Fireplace Inspections

Dawn Tapley 13475 Atlantic Boulevard Unit 8 Jacksonville, FL 32225 866.800.4282

Info@asurety.net

Categories: A/C-Duct & Vent Cleaning; Fireplace Cleaning

Aquatic Management of Austin

Clayton Eckel

1779 Wells Branch Parkway Unit D-354 Austin, TX 78728

512.262.8816

clayton.eckel@austin-pmg.com

Category: Pool- Sales & Service; PoolMaintenance Equipment & Supplies

Austin Apartment Locators

Ross Quade 7102 Meadowood Drive Cedar Park, TX 78613 512.320.4599

Help@austinapartmentlocators.com

Categories: Locators

Bryant Construction Endeavors, LLC dba

Stone Coat Concrete Coatings

Marie Bryant 1108 Cedar Park Drive Cedar Park, TX 78613 512.939.8937

info@stonecoatconcretecoatings.com

Category: Pool - Contractors; Pool- Code Compliance

Capitol Construction/CPC

Barbara Crawford

14311 Welch Rd. #500 Dallas, TX 75244 512.289.0227

Barbara@cpc-contracting.net

Categories: General Contractors

Classic Forms and Products, Inc

Michael Worthington 360 Nueces Street, Unit 1003 1003 Austin, TX 78701

512.284.8437

Michael@classicfp.com

Category: A/C Service and Repair

Color Coat Pro

Carlos Segura 263 Western Drive Kyle, TX 78640

512.660.9711

Carlos.segura@colorcoatpro.com

Category: Paint Contractors; ContractorsRemodeling & Restoration

CTX ProScapes

Jon Pixler 7080 Niederwald Strasse Suite A Kyle, TX 78640 512.969.7110

Jpixler@texasproscapes.com

Categories: Landscape Installation & Maintenance

EmpireWorks Reconstruction

Lauren Calvert 1682 Langley Avenue Irvine, CA 92614 512.364.6935

sruiz@empireworks.com

Category: General Construction; Paint Contractors

FCRE Compliance and Leasing LLC

Adriana Ortega Diaz 9711 Washington Boulevard Suite 200 Gaithersb, MD 20878 240.744.0929

Adiaz@frcecl.com

Categories: Leasing Sales Programs

Ferguson

Jason Clark 1183 Roaring Falls New Braunfels, TX 78132-0036 830.708.0254

jason.clark1@ferguson.com

Category: Plumbing Equipment & Supplies

Floor Merchant

Mo Aly 5380 West 34th St. Unit 126 Houston, TX 77092

713.750.9464

Support@floormerchant.com

Categories: Flooring-Manufacturer; Counter Tops; Flooring-Sales & Installation

Furniture Options

Logan Woody

15508 Bratton Lane Suite 300 Austin, TX 78728

800.894.9686

Lwoody@furnitureoptions.com

Category: Furniture Rentals

Gill, Denson & Company

Glen Gill PO Box 8655 Austin, TX 78713

800.918.3502

Tax@gilldenson.com

Category: Tax Consultants

Hardy Window Company

Casey Hardy 2544 W FM 2147

Horseshoe Bay, TX 78657 714.931.9284

Casey@hardywindows.com

Category: Window Dealers

Hercules Outdoor Amenities

Jeff Roberts

315 Main Street Electric, AL 36024 940.531.8049

jroberts@herculesinc.com

Category: Furniture- Outdoor; Playground Equipment

ICM

Brooke Hammett

13740 Research BLVD Building I-2 Austin, TX 78750

512.249.5303

dataadmin@buildexpousa.com

Category: Marketing-Events/ Entertainment

Junk Shot of Austin-Cedar Park

Christopher DiPillo 1110 Antelope Ridge Cedar Park, TX 78613

512.596.6316

chris@trashatx.com

Category: Trash Bulk Pickup; Trash Valet Pickup

Junk Shot of Austin South

Matthew Luna 5795 Saint Andrews Schertz, TX 78108

830.253.5865

matt.luna@acceleratedwaste.com

Category: Trash Bulk Pick Up; Trash Valet Pick Up

Maven Landscape Services

Wesley Machac

3007 Longhorn Blvd Ste 100 Austin, TA 78758 512.263.3669

Office@mavenlandscapes.com

Category: Landscape Installation & Maintenance; Landscaping-Designers

Outreach Roofing and Restoration

Olivia Mills

2010 East 132nd Street South Bixby, OK 74008-2177

512.813.1994

info@outreachroofstx.com

Category: Contractors-Restoration & Remodeling; Construction Management Consultants

Pizza Hut

Brittany Havens East Polo St. Wichita, KS 67206 512.993.9102

lyndac@restmgmt.com

Categories: Food Representative

Roto Rooter

Ryan McClain 2324 Ridgepoint Dr. Suite A Austin, TX 78754

512.674.5498

Rmcclain@rrsc.com

Category: Fire/Water Restoration; Plumbing Contractors

Safeguard Strategy

Crime Prevention Consultants

Joell McNew 630 West 34th St., Suite 302 Austin, TX 78705 512.488.9645

joell@safeguardstrategy.com

Category: Coaching, Consulting, Speaking; Security Systems

Sawhorse ATX LLC

Tara Bizzocchi PO Box 1885 Kyle, TX 78640 737.877.5177

Office@sawhorseatx.com

Categories: General Contractors

SWTCH Energy

Austen Speer 370 Jay Street floor 7 NY 11201

737.354.9323

Austen.speer@swtchenergy.com

Category: Electric Equipment & Supplies; Electric Vehicle Solutions

Texas Apartment Pool Services

Grant Almquist Pawnee Bend Dr Cypress, TX 77429 713.542.4560

Grant@tapstx.com

Categories: Pool - Contractors; PoolMaintenance Equipment & Supplies

The Scent Effect

Vince Koegle 740 Rosemary Dr New Braunfels, TX 78130 830.302.4302

Vince@thescenteffect.com

Category: Air Fragrance; Odor Control

Unicorn Moving and Storage

Robert Dicks 102 Victor St Austin, TX 78753 512.339.9922

Memberships@unicornmoving.com

Categories: Movers

Window Gang Austin

Matt Cafrelli 3831 Sapphire Loop Round Rock, TX 78681 512.646.9313

matt.cafrelli@windowgang.com

Categories: Window Cleaning

MEMBERS on the Move

Missy Sàez CAPS, CPM Candidate

Changed Companies

I am truly privileged to announce that my asset management career will take a meaningful turn as I join the dedicated team at Affordable Central Texas, leveraging the Austin Housing Conservancy funds. It is an honor and a joy to contribute to preserving existing housing and the ongoing effort to ensure affordability in our beloved central Texas. As a native of Austin, this organization holds a special place in my heart, and I am excited to align my passion with our mission.

Cate Davis

Won a Trip

It’s a huge honor to announce that I have earned a trip to President’s Club with Rent.

So many people have made this incredible achievement possible for me, and I could never thank you enough for your collaboration and support. THANK YOU to all of my clients, partners and friends, for trusting me with your assets, your marketing and operational budgets, your brands and your reputations. I would not be who or where I am without YOU! Iceland here we come!

Lacie Bailey

Gained New Certification

I’m happy to share that I have obtained a new certification: MEDDPICC Masterclass from MEDDICC! I’m committed to continue to grow and learn so that I can remain a resource to this amazing multifamily industry.

Jon Simon

Celebrated 3rd Anniversary

On Jan 19th I reached my 3rd Anniversary with Atmosphere. If you were to tell me going in 2021, I would not only softly transition out of my DJ profession but thrive in a new career -- I would’ve uttered regrettable words to you.

Some reflective musings:

• Anyone can play to their personality strengths to be successful in sales. You don’t have to be or act like the stereotypical character we all picture.

• Every opportunity is its own puzzle to solve. If you believe deeply that your solutions can help someone, try all the ways to get a foot in the door.

• Personal growth emerges out of pushing past your comfort zone. Sales is this to a tee.

• Meditation and journaling help keep one grounded and ready to conquer the new day.

• Focus on getting 1% better every day (thank you, Cory Terre)

Missy Sàez CAPS

Cate Davis

Lacie Bailey

Jon Simon

TAA- &-NAA

2024 TAA

Winter Board of Directors Meeting

HIGHLIGHTS FROM THE MEETINGS:

AAA proudly presented our Apartment PAC Austin check to TAA during the Winter Board Meeting. These contributions empower us to support candidates and initiatives aligned with our pro-housing values, ensuring a brighter future for Austin residents. Together, through advocacy, relationships, and our PAC, we’re driving positive change in our industry and community.

TAA’s Winter Board of Directors meeting was held in El Paso

AAA ATTENDS TAA LYCEUM

Austin’s PresidentElect Paige Russell and SecretaryTreasurer Kimberly Faulkner attend the TAA Lyceum program in El Paso.

NATIONAL APARTMENT ASSOCIATION EDUCATION INSTITUTE (NAAEI)

NAAEI LAUNCHES PACE TO MANAGE ALL ASPECTS OF CREDENTIAL JOURNEY

NAAEI has launched the Platform for Apartment Credential Engagement (PACE) to provide easy access for education providers, credential holders and candidates to manage the entire NAAEI credential process. From submitting credential applications and renewals to building class rosters, ordering course materials, discovering new instructors and accessing class reports, PACE provides a streamlined way to offer industry-recognized credentials to your membership. Contact Amy Allen.

TEXAS APARTMENT ASSOCIATION EDUCATION FOUNDATION

• TAAEF is supporting a Goodwill Maintenance apprenticeship program coming to Austin, modeled after the Houston program.

• The Resource Center will be featuring new items such as best practices for maintenance job descriptions (and sample position descriptions).

• TAAEF is launching a new “lead the next” education track, that will focus on soft skills education.

THE 2025 OLIN STEELE FINALISTS WERE ANNOUNCED AT THE BOARD OF DIRECTORS MEETING. THE FINALISTS ARE:

• Gary Greene, CAS

• Iva Creel

• Leah Christian, CAS

• Nora Mireles

• Susan O’Brien-Garner, CAS

The Affordable Housing Award finalists were announced, including Austin’s very own, Foundation Communities and the Zilker Studios property for the Innovation in New Construction category.

Introducing

Buy once for your entire team & participate all year long. No hassle. No fuss.

Smart StarPass

Send your entire staff* to an unlimited number of AAA seminars** for one low subscription price per year.

• Save 10% on NAAEI Credential programs

• Most seminars (3-4 hours) are typically $80+ for non-subscribers

• Unlimited access to AAA library of recorded education seminars (must be an StarPass Subscriber and logged in)

*For use by any employee at one AAA-member apartment community. **Redbook Seminars and other Credentials/NAA Credentials are not included (Ex. CPO, EPA, CAMT, etc.) Listed pricing is for a calendar year, but can be pro-rated based on sign-up date.

Social StarPass

All property employees* are able to attend the following events:

State of the Industry For the Love of AAA Vegas Night ATX Fest

*For use by any employee at one AAA-member apartment community. Registration for each event is still required. Listed pricing is for a calendar year, but can be pro-rated based on sign-up date.

Save an Additional 10% when you buy both passes

austinaptassoc.com

TThis year kicked off AAA’s second PATHWAYS WEEK featuring programs and events geared towards involvement in the association and the community, professional development, and networking.

he week began with Pint-sized Politics & Trivia night where members not only enjoyed some laughs at Celis Brewery, but they were able to test their advocacy knowledge as well!

On Tuesday, new members joined us for Association 101, where they learned how to get the most out of their AAA membership and best practices for success.

Wednesday, we hosted the 2024 Committee Draft where members were able to come and meet the Committee Chairs and Staff Liaisons to see which committees were the best fit for them. With a nice football theme, everyone had a wonderful time and enjoyed the information along with the networking.

On Thursday, we celebrated our 2022/2023 NAAEI Credential Holders, AAA instructors who have gone above and beyond for the Education Department, and the 2024 SOLT Scholarship Finalists at our Education Honors Brunch. Following this, members met us for a Headshot Happy Hour to have a beverage, network, and refresh their professional photos!

Pathways Association Week concluded on Friday with the Red Cross Blood Drive at AAA.

Thank you to everyone who was able to come out during Pathways Week!

Education Honors Brunch

Trivia Pints

Committee Draft Day

Association 101

Echoes of Excellence:

AUSTIN APARTMENT ASSOCIATION

Legacy Programs and Pioneering Icons

BY KATIE AGNESS

In the vibrant tapestry of the Austin Apartment Association’s (AAA) rich history, there exists a thread woven by visionary members who left an indelible mark on the organization. These trailblazers not only shaped the trajectory of AAA but also inspired a tradition of excellence that continues to thrive today. This article takes a nostalgic journey through the corridors of time, shining a spotlight on the enduring legacy programs that stand as testaments to the passion, dedication, and innovative spirit of the individuals who lent their names to these initiatives.

DOC YOUNG & The Food Drive, now D.O.C. Drive

One of AAA’s longest running programs, the annual Doc & Gayle Young Food Drive, renamed to Day of Care (D.O.C.) in 2023, supports AAA’s mission of addressing a forgotten need and making a meaningful impact on our community. When it was originally founded in 1986, the program was the Doc & Gayle Young Food Drive, named for AAA volunteer member Michael “Doc” Young, whose dedication and leadership guided the committee from 1987 to 2012. While the program collected $600 in contributions that first year, it has grown significantly, raising more than $1,000,000 over the past 37 years, and distributing nearly 25,000 Thanksgiving Food Packs to Austin residents.

“Doc was the kindest, most caring person who would never say no,” says Glenda Holmes, Vice President of Member Services for the Texas Apartment Association. “He was always the guy to help no matter what.”

Former AAA Executive Vice President Kristan Arrona recalls Doc’s contributions to the program and organization saying, “Michael ‘Doc’ Young was the brainchild for the annual food drive. With the donations, the money collected was used to purchase food from local Albertsons, then HEB. In turn, the food was delivered by volunteers to the Housing Authority of Austin properties, the ARC of Austin, and Texas Department of Family and Protective Services.”

Doc remained as the face of the Food Drive until his death in 2017, and in 2023, the program rebranded to better meet the evolving needs of the Austin community. Today, the Days of Care (D.O.C.) Drive has shifted its focus from delivering physical food packs to providing support through grocery and restaurant gift cards, as well as expanding into essential household goods, such as paper and cleaning products.

Doc’s program and legacy has helped thousands of people throughout the Austin area, and collectively has raised over $1 million in funds to support food for families during the holidays. “His smile and dedication to the industry that helped him succeed was unprecedented,” Arrona says. “He was recognized by the board of directors as an honorary member for his many contributions.”

LARRY NIEMANN & The Fall Golf Tournament for PAC

Dedicated AAA member and real estate lawyer, Larry Niemann represented numerous landlords and served as the Of Counsel for AAA for more than 40 years. Niemann also authored the Redbook, which became known as the “Bible” to owners of the multifamily industry. “As of counsel to TAA, he traveled the state to deliver and teach the Redbook. He would cover new legislation, new forms, and new information,” says Arrona.

In addition to his brilliant legal mind and great sense of humor, Glenda Holmes, who spent nearly 40 years working with Niemann, says that TAA’s legislative and legal reputation is grounded on his legacy. “He represents so much about the strength of TAA,” she says. “The Redbook strengthened the association and put us on a firm foundation.”

Known for his generous spirit and attentive nature, Niemann consistently exemplified how to be a leader and set an example for future generations. “Larry always wanted us to do things the right way. He told us to think like a lawyer and that meant making sure you were always doing the right thing,” recalls Past President Kim McGregor. “I remember that he helped me on a personal issue, and never sent a bill. I called him up to ask about it, and when asked, Larry said ‘Someday, I know you’ll do something for somebody,’ and that was that.”

One of Niemann’s biggest passions was encouraging members to contribute to their local Political Action Committees (PACs). “Many members have realized negative impacts from the Legislature, as it relates to owners,” Arrona says. “These PAC dollars are used for contributions to local, state, and national policy makers to ensure our industry is not impacted unfairly.”

When Niemann retired from his role with the Texas Apartment Association in 2005, the AAA decided to rename its annual PAC golf tournament to the Larry Niemann PAC Golf Tournament and made him an honorary member of the AAA.

Today, the annual golf tournament attracts over 150 attendees to raise $20,000 for AAA PAC.

JAMES SOLT & The Solt Scholarship

Another of AAA’s long-standing programs is the James E. Solt Memorial Scholarship, which offers recognition and scholarships for worthy members and/or their employees who participate in the Austin Apartment Association’s education programs. Founded in 1987, the Solt Scholarship Fund was created in recognition of AAA Past President James Solt to honor his memory and promote education in the rental housing industry.

“James Solt, who presided as President of AAA prior to my arrival, was instrumental for the Solt Scholarship program,” Arrona says. “He encouraged the members, including onsite employees, owners and supplier partners, to continue their education in the industry due to numerous changes year after year.”

Open to all AAA owner and management members who are interested in obtaining their professional credential(s), the Solt Scholarships aim to fund, at a minimum, 50 percent of the cost of the credential course. “The program has an application process as well as volunteer members to judge and determine who is best to receive dollars for continuing education,” Arrona says. “The Solt Scholarship money is derived from fundraisers and independent contributions from new members and for renewing members.”

While the scholarships help ensure that AAA members stay up-to-date with industry changes and developments, they have made long-lasting contributions to the members, directly impacting their abilities to better serve the apartment industry and opening greater opportunities for career advancements. Over the past 37 years, the Solt Scholarships have funded numerous credential scholarships for more than 100 members, contributing tens of thousands of dollars. Just in the last 5 years, a total of $21,000 has been awarded.

RICH ELLMER & the 501c3 Education Foundation

Like Solt, Rich Ellmer, who served as the 12th President of AAA in 1975, valued the role of education in the apartment industry.

Having served as an AAA member for over 40 years and serving as President in the organization’s early days, Ellmer saw significant changes and growth in AAA, the city, and its member composition. Active in the city council and state legislative activities, Ellmer was vocal that education and working together, particularly in the legislative arena, would lead to growth and improved productivity as an industry and as individuals.

“His mission for our association was to educate our members through seminars and participation in both local and state legislative day activities,” Arrona says. “He would encourage members to attend council meetings, write letters, and make calls in an effort to help keep our city council, in particular, apprised of policies that will impact our owners negatively.”

In recognition and appreciation for the apartment industry and AAA, Ellmer donated a generous amount of money to the AAA’s Education Foundation, a 501c3 organization exclusively for educational and charitable purposes for the rental housing industry in the 11

central Texas counties the Austin Apartment Association serves.

Ensuring that many generations of future employees are well-educated, and that the multifamily rental housing industry remains strong and successful, Ellmer’s gift will make a lasting impact on the lives of various members and industry leaders. “He has been a generous contributor to the Austin Apartment Association 501c3 program to keep our members, both new and seasoned, informed,” Arrona says. “He never stopped wanting to help the association in any way that he could.”

DEBORAH VOGEL

From onsite manager to sales, Deborah Vogel held many positions within the apartment industry during her career. Additionally, within AAA she served on multiple committees, as well as on the Board of Directors, Products and Services Council, and as Membership Chair, a role she truly excelled in. “She was the ultimate salesperson and was instrumental in recruiting multiple new members to the association over her years of involvement,” Arrona says. “She was recognized locally and statewide for her recruitment of new members and was always open to new ideas and anxious to try anything new.”

Holmes adds, “Deborah was always the sunshine in the room. She was someone you just gravitated towards and such a bright energy in the industry. She was the ultimate membership recruiter and had a passion for advocating for this industry. She fostered that same passion in others and was a top recruiter statewide for years.”

While Vogel passed away in 2022, her legacy will live on through a new AAA award, the Deborah Vogel Lifetime Achievement Award.

Conclusion

Through these trailblazers and legacy members, the Austin Apartment Association has not only benefited from their wisdom and generosity during their tenure as members and in leadership roles, but also through the programs that will carry on their name, leaving a lasting impact to future generations of AAA members.

Current Executive Vice President, Emily Blair, reflecting on the Association’s recent accomplishments, shares: “I am proud to see the key elements of the Association’s history carry into the future. Even in just five years, we have accomplished so much, and I feel very proud to be part of the history of the association. We have grown tremendously, been recognized nationally for our success, and have a clear strategic vision. This also meant redesigning the structure of the volunteer leadership, all to set us up for even more great things to come. It is an exciting time to be a part of this organization.”

As we traverse the corridors of AAA’s history, it becomes evident that the legacy programs are not just a reflection of the past but a living testament to the enduring spirit of collaboration, innovation, and community engagement. Through these programs, the Austin Apartment Association continues to forge new paths and build upon the foundations laid by its remarkable pioneers. In honoring the legacy of these individuals, AAA not only pays homage to its roots but also charts a course for a future defined by excellence, unity, and community impact.

This was an amazing evening of celebration as we were inspired by our multifamily leadership and empowered to kick-start the new year! We welcomed our 2024 Officers, including 2024 President, Theresa Ebner with LDG Development. The program also included the 2024 Board of Directors Installation, and recognition of AAA’s 2023 Leadership Lyceum graduates, outgoing Board members and 2023 President Lyndsay Hanes.

THANKS TO OUR PLATINUM SPONSORS:

2023 BOARD

THANKS TO OUR GOLD SPONSORS:

BlueTeam

First Onsite Integrity Paving & Coatings

President’s Award: Cary Frieden Culture Index

New Board Members:

Diane Yensen Rainier Property Management

New Executive Leadership:

PRESIDENT:

Theresa Ebner, CAM, CAPS, CPM, LDG Development

PRESIDENT-ELECT:

Paige Russell, CAM, RPM Living

FIRST VICE PRESIDENT:

Kris Burleson, CAS, InterSolutions Staffing

SECRETARY/TREASURER:

Kimberly Faulkner Greystar

VPS AT LARGE:

Gina Frazza-Stowers, RPM Living

Chelsea Kneeland, CAS, J Turner Research

Christy Sanchez, CPM, Total Apartment Solutions

IMMEDIATE PAST PRESIDENT:

Lyndsay Hanes, CAM, CAPS, CPM, Metric Property Management

2023 Leadership Lyceum

Graduates:

Tiffany Blankman, Avenue5 Residential

Gina Frazza-Stowers, RPM Living

Erica Johnson, RPM Living

Victoria Lopez, Willow Bridge Property Company

Taylor Martin, Kairoi Management

Allison Milliorn, Texas Housing Foundation

Michael Murray, Kairoi Management

Robyn Riley, Contractors Inc

Travis Rocha, Bell Partners

JR Rodriguez, First Onsite

Chris Romeo, Dixie Carpet Installations

Amber Scales, Rainier Management

Lori Sells , Greystar

Rachel Sproul-Lombardo, Related Management Company

2023 LEADERSHIP LYCEUM CLASS

Fostering Diversity, Equity, and Inclusion in Property Management:

A STRATEGIC IMPERATIVE

WRITTEN BY THE FAIR HOUSING INSTITUTE

In the property management sector, our ethos is fundamentally people-centric. The way we engage with and develop our employees directly influences how they interact with our residents, underscoring the critical importance of embedding diversity, equity, and inclusion (DEI) principles within our corporate culture.

Recent studies and developments in fair housing laws provide a framework through which we can assess our industry’s progress and pinpoint areas in need of improvement. These insights emphasize the continuous journey towards enhancing our DEI practices, ensuring that our communities are welcoming and equitable for all.

The Current State of DEI in Property Management

Recent findings show a promising trend, with a significant number of employees recognizing efforts by their supervisors to create an inclusive work environment and their company’s commitment to DEI. However, these insights also uncover critical areas for improvement, particularly in ensuring equitable treatment across all employee levels and in the promotion of job opportunities. Coupled with recent legal clarifications expanding the protected category of sex to include sexual orientation and gender identity, there is a clear mandate for property management firms to deepen their commitment to comprehensive DEI strategies.

Implementing Policy Revisions and Comprehensive Training

The expansion of the protected category of sex necessitates proactive steps by property management companies to review and update their policies and training programs. It’s essential that our policies unequivocally prohibit discrimination and that our staff are adequately trained to handle various potential discrimination scenarios with empathy and professionalism. Adopting consistent and unbiased policies,

especially in response to scenarios involving gender identity or sexual orientation, is crucial in fostering an environment of fairness and respect.

Real-world scenarios, such as questions regarding marriage certificates or identification discrepancies, emphasize the need for standardized, impartial policies. Training programs should incorporate role-playing and scenario-based exercises to equip staff with a thorough understanding of these policies, preparing them for practical application. Such proactive training measures are key in equipping our team to manage complex situations adeptly, protecting the company from potential discrimination claims.

Encouraging Inclusive Leadership and Equal Opportunity

The call for more inclusive leadership pathways is loud and clear. Emphasizing diversity in leadership not only mirrors our DEI commitment but also enriches our organizational culture with diverse perspectives. Ensuring equitable advancement opportunities for all employees, particularly for those from historically underrepresented groups, is fundamental to fostering a truly inclusive workplace.

Moving beyond the concept of equality to embrace equity is essential. Equity involves customizing support to meet individual needs, thereby dismantling barriers to success. This nuanced approach should guide how we allocate resources and opportunities, ensuring every team member has the necessary tools to succeed.

A Living Commitment to DEI

DEI initiatives must transcend mere policy statements to become ingrained

in the fabric of our corporate culture. This requires tangible actions, including ongoing education, scenario-based training, and regular policy reviews, to ensure alignment with both fair housing laws and DEI objectives. By living these principles, we set an industry standard, creating workplaces and communities that are not only diverse and equitable but deeply inclusive.

Building Inclusive Communities

Embracing diversity, equity, and inclusion (DEI) in property management enhances residential life by fostering welcoming environments through updated policies and specialized staff training. This ensures respectful and inclusive interactions, promoting a sense of belonging among residents. By deeply integrating DEI principles, properties not only adhere to fair housing laws but also pioneer a community-focused approach where diversity is celebrated and every resident feels supported. This commitment to DEI cultivates harmonious living spaces, reflecting the diversity of our broader community and making a significant impact on resident satisfaction.

In conclusion, building inclusive communities within property management starts with our approach to employee relations. By integrating DEI principles into every facet of our operations—from policy development and staff training to leadership selection and day-to-day interactions—we cultivate an environment that is equitable, respectful, and welcoming. This commitment not only enhances our internal culture but also positively influences the broader community, paving the way toward a future where diversity, equity, and inclusion are realized by everyone involved.

Class of 2024! Leadership LYCEUM

Meet

the

The Austin Apartment Association (AAA) Leadership Lyceum program identifies and develops emerging multifamily housing leaders into an informed and highly motivated group to prepare for future leadership opportunities or roles with AAA. Additionally, AAA Leadership Lyceum supports the development of individuals with a broad-based vision and strong commitment to AAA’s vision, mission, and strategic objectives and the broader community.

While in this program, participants have the honor of meeting amazing guest speakers, networking with fellow up-and-coming leaders, and growing their knowledge of Advocacy, Association Management, Community Service, Governance, and much more.

Years in the industry: 8

ANDREW

MEYNIG Greystar Community Manager

What do you hope to gain from participating in the Lyceum program?

My hope with the Lyceum program is to meet experienced people from all aspects of the industry in order to gain new perspectives in my own position. I’d like to see how people were able to excel in leadership roles, as well as the failures to avoid. Another hope is to see exactly what leadership roles are available within the AAA and what that role entails.

Do you have any specific leadership aspirations with the Apartment Association now or in the future?

I would like to get into a leadership role in the AAA at some point in the future but am unsure where my skill set will be best utilized.

Years in the industry: 16

MIKE REID

(AMP)

Apartment Management Professionals Regional Director

How have you gotten involved in the association in the last 2 years?

I have not been directly involved in any committees, task forces, chair positions, and/or delegate seats, however I have been involved in events such as the business exchange and vendor trade shows as well as initiatives like the annual Doc & Gayle Young food drive, blood drives, and other volunteer efforts spearheaded by the association.

What do you hope to gain from participating in the Lyceum program?

I see myself as being aligned with the AAA’s 5 strategic Priorities - enriching the member experience, expanding the membership,

increasing community impact, developing the brand, and ensuring financial sustainability. I want to be known as an engaged member who is dedicated to volunteer leadership and someone who adds value to the association and surrounding community. Do you have any specific leadership aspirations with the Apartment Association now or in the future?

In the future I would like to be recognized as a member of the executive committee. Until that time, I see myself joining committees, taking professional development courses, and joining in the community outreach programs to get involved.

Years in the industry: 9

LINDSAY BONILLA, CPM, CCRM

Greystar

Senior Regional Property Manager

How have you gotten involved in the association in the last 2 years?

As a recent transplant to Austin, completing my CAPS exam and joining Lyceum is my first involvement in the local chapter. I was previously very involved in the Chicagoland Apartment Association and formerly served as Chair on the Professional Development Committee.

What do you hope to gain from participating in the Lyceum program?

Building my network in Austin and learning how I can use my experience with association involvement to impact AAA. My hope is to build a partnership between IREM and AAA as we have an overlapping membership demographic.

Do you have any specific leadership aspirations with the Apartment Association now or in the future?

Yes, in the future.

Years in the industry: 10

MIRANDA MCARTHUR

RPM Living

Director of Central Operations

How have you gotten involved in the association in the last 2 years?

I have worked to increase involvement with the Austin Apartment Association by attending more networking and educational opportunities. My professional goal over the last year was to earn the CAPS credential. I met this goal by passing the credentialing exam in February 2024. I’ve also encouraged my teams, especially maintenance, to get involved as well. We partake in the APEX property and individual awards each year. In 2023, my portfolio earned finalist positions in 3 categories, and we took home 2 wins. In 2024, we earned finalists’ positions as well. I believe association involvement enhances your personal and professional growth within the industry by providing the educational tools and networking opportunities needed. This involvement has helped elevate my career and my teams’ careers

with RPM Living. The association is the best tool you can have in your toolbox in the multifamily property management industry. What do you hope to gain from participating in the Lyceum program?

I am hoping the 2024 Lyceum program will allow me the insight needed to seek additional involvement within the association with the hopes of joining the leadership team in the future. With my 10 years of industry experience at one company, I am excited to join this leadership program with like-minded professionals from different backgrounds. I’m also excited to see what the future holds for this dynamic group and the association at large. Do you have any specific leadership aspirations with the Apartment Association now or in the future?

My leadership aspirations include becoming more involved within the association committees. This will allow me to use the framework to eventually reach the ranks of the Executive Committee. I was raised with the belief that I could be President one day and I believe that is possible with the Austin Apartment Association.

Years in the industry: 10

ASHTYNN SMITH

Dixie Interiors Account Manager

How have you gotten involved in the association in the last 2 years?

I have been involved in the community service committee, events and services committee, leadership working groups, and attended several of the AAA events

What do you hope to gain from participating in the Lyceum program?

I hope to gain industry knowledge that will help me as a supplier better service clients in the multifamily industry

Do you have any specific leadership aspirations with the Apartment Association now or in the future?

Community service and giving back has always been important to me so I do have aspirations of a leadership role in the community services committee in the future.

Years in the industry: 15

KARA FORREST, CAM

Berkshire Residential Property Manager

How have you gotten involved in the association in the last 2 years?

I am a member of the AAA Education Working Group and hope to participate even more in the future.

What do you hope to gain from participating in the Lyceum program?

I hope to gain valuable insights, skills, and experiences that will empower me to become an informed and motivated leader.

Do you have any specific leadership aspirations with the Apartment Association now or in the future?

I aspire to be a member of the AAA Executive Committee.

Years in the industry: 6

REBEKAH TUCKNER

Metric Property Management Training and Recruiting

How have you gotten involved in the association in the last 2 years?

I have been a member and I have done a few of the event and fundraisers but my main goal is to get super involved this coming year. I’ve always felt like I was unsure what we can join and when everything meets.

What do you hope to gain from participating in the Lyceum program?

I am hoping to gain more industry experience from like-minded peers and become more involved in the community as a whole. Do you have any specific leadership aspirations with the Apartment Association now or in the future?

I am unsure whether or not I would like to be the president or anything of those sorts, but I do want to head a few committees. I do not aspire to be the top dog but rather a leader among the group who pushes the goals of the association forward.

Years in the industry: 24

STEPHANIE COSERIU

Valet Living Market Director of Sales

How have you gotten involved in the association in the last 2 years?

• Community Service Committee Member

• Events and Services Committee Member

• Membership Growth Committee Member

• Mother of the Quarterly Grind

• Peer Groups Lead for 2024

• Lyceum Class of 2024

• Attended all AAA Signature Events

• CAS Candidate, completion anticipated Spring of 2024

What do you hope to gain from participating in the Lyceum program?

I am most looking forward to growing my leadership skills, so that I can continue to serve my immediate team, as well as the Austin multifamily community. I am most passionate about building, supporting, and nurturing the people around me. With the birth of the Quarterly Grind and upcoming Peer Groups, I am beyond excited to feel supported, and to see my network grow, while celebrating the success of my professional peers. I feel honored to be able to sit at the table with some of the most knowledgeable leaders in the industry. 2024 is a year of welcoming new ideas, while fulfilling my professional aspirations.

Do you have any specific leadership aspirations with the Apartment Association now or in the future?

With my current and upcoming contributions and involvement, I am confident that my dedication will provide me the opportunities to elevate my leadership skills. I am eager and excited about gaining more knowledge about the state of our industry, the emerging technology trends, so I can better serve and support my client partners. I aspire to be a trusted resource for all AAA members. Ultimately, and with the right mentorship and coaching, I would love to have the opportunity to serve on the Board of Directors.

Years in the industry: 17

ELISE THURMAN

First Communities Management, INC Area Director

How have you gotten involved in the association in the last 2 years?

I have been a part of the food drive the last 2 years.

What do you hope to gain from participating in the Lyceum program?

Growing my leadership skills to be able to give back to my teams and our apartment community.

Do you have any specific leadership aspirations with the Apartment Association now or in the future?

I would love to be more involved in the future by holding a board position.

Years

ANDY EINEM

Camden Property Trust District Manager

How have you gotten involved in the association in the last 2 years?

I’m currently serving on the C3 board and plan to continue to grow with AAA and my leadership presence when opportunities open up.

15

What do you hope to gain from participating in the Lyceum program?

My goal in participating in the Lyceum program is to learn the ins and outs of the Austin Apartment Association and its governance. I’ve recently had the opportunity to be a part of the association and think this class could help me get a better understanding of how I can contribute to the association. Also, I am also looking forward to network with other individuals who also want to grow with the AAA.

Do you have any specific leadership aspirations with the Apartment Association now or in the future?

I would love to continue to get involved in the association. Spending time with others to collaborate on how to grow our presence in the Austin area and give back to the city are both important to me and are goals that I have with getting involved. Education for our industry is something that I am passionate about and am excited to bring to the association.

Years

DONNA RODRIGUEZ Avenue5 Property Manager

How have you gotten involved in the association in the last 2 years?

I am currently dipping my feet into the Advocacy Committee

What do you hope to gain from participating in the Lyceum program?

I hope to gain knowledge in every way possible. I’m from a background of management and pushing aspirations to my employees. I was taught to be the best example of what to be and how to work since I was 20 years old. I made it my mission once I left Lee to never make any of my employees not want to come in to work and to give them knowledge. Circling back to the question, the more knowledge I have the more that I can teach my team. Do you have any specific leadership aspirations with the Apartment Association now or in the future?

My main goal and focus is to better understand the opportunities that I have before me with the Austin Apartment Association so that I can not only know more for personal gain but also be able to speak to the opportunities when others have ques-

tions. I find myself unfolding more and more layers of knowledge each year not only about property management but about all that the Austin Apartment Association has to offer.

Years in the industry: 25

KIMBERLY FISHER

The NRP Group Regional Property Manager

What do you hope to gain from participating in the Lyceum program? Additional experience from my peers and working knowledge from those who have more experience than I do. I know that I have so much more to learn and look forward to any opportunity to listen, learn, and mingle with those that can offer me new insight.

Do you have any specific leadership aspirations with the Apartment Association now or in the future?

I am heavily involved with celebrate recovery in my personal life and enjoy giving back where I can. Community outreach has been a blessing in my life and I would enjoy connecting my passion for helping others into my career. I would love to become more involved with community outreach and event sponsorship.

Interested in attending Leadership Lyceum? Applications open for the 2025 class in August of 2024. Visit austinaptassoc.com/leadership-development for

Members joined us at County Line on the Lake on March 7th for our annual For the Love of AAA event. Everyone had a great time networking and chowing down on County Line BBQ. A special thanks to our sponsors and event chairs! THANK

INFLUENCE IN ACTION:

Advocacy Committee’s Dynamic Interaction with Local Leaders and Candidates

BY CARRIE SMITH

In the heart of community-driven change lies the pivotal engagement between advocacy committee members and the local leaders and candidates who shape the landscape of governance. These committee members play a vital role in fostering dialogue, driving policy initiatives, and forging partnerships that resonate at the grassroots level.

Raising the Bar: AAA’s Engaging Affair at Pathways Event:

To welcome new members to the Advocacy Committee, the AAA hosted a politics and trivia night at Celis Brewery! Members enjoyed free pints, political trivia, and awesome prizes for the 1st and 2nd place winners! Mayor Kirk Watson’s staffer, Joe Cascino, even joined in on the fun! We eagerly anticipate hosting a sequel next year, promising even more thrills and surprises.

Championing Civic Engagement –Engaging with Local Candidates:

Our Advocacy Committee’s inaugural meeting on February 13th was nothing short of a triumph. We had the honor of hosting Pierre Nguyen, the Austin City Council Candidate for District 7, in alignment with our ongoing mission to connect with local candidates actively. This impactful event underscored our dedication to nurturing an informed electorate by directly engaging with those aspiring to serve our vibrant community. A heartfelt thank-you extends to Pierre Nguyen for generously sharing his insights, enriching our understanding, and emphasizing the importance of collaborative efforts in cultivating a vibrant and thriving community. Stay tuned as we embark on a continued journey to welcome and engage with other local candidates, reinforcing our commitment to civic participation and informed decision-making within our association.

Driving Policy DiscussionsEngaging with Austin City Council Members:

Our Advocacy Committee members demonstrated proactive involvement in shaping the future of the rental housing community during discussions with District 9 Council Member, Zo Qadri. The discourse spanned various crucial topics, including the AISD housing directory, first responder housing incentives, the Repeat Offender Program, and hot-button issues like the AC multifamily mandate resolution and the “No Windowless Bedrooms” resolution. This dynamic engagement highlighted the pivotal role of community involvement in influencing policy decisions. Council Member Qadri extended an invitation to participate in stakeholder discussions on his “No Windowless Bedrooms” proposal, held on February 15th and February 29th, 2024. The advocacy committee leaders encouraged developers, affordable housing experts, investors, and all members to join these discussions, contributing valuable input to the city’s initiatives. Our Advocacy members also had constructive discussions with Council Members Jose “Chito” Vela, Ryan Alter, and Paige Ellis, setting the stage for ongoing dialogues with key members of our Austin City Council.

As we navigate the landscape of community engagement and policy advocacy, the AAA remains committed to delivering exceptional experiences and shaping the trajectory of Austin’s rental housing community. Stay tuned for more updates and impactful engagements that reflect the spirit of our vibrant association.

Education OPPORTUNITIES

YOUR CHANCE TO GROW AND LEARN

Visit austinaptassoc.com/events/education for more class info and to register. Questions? Contact AAA at (512) 323-0990 or email education@austinaptassoc.com.

EPA 608 Certification

APRIL 4 9:00 a.m-4:30 p.m

Course good for Education Tracks:

Presented by: Century HVAC

Distributing

Early Member: $175

Member: $185 • Non-member: $230

Spanish Guide Only: $215

Not eligible for StarPass “SMART”

Subscription • CECs: None

The Federal Clean Air Act, Section 608, requires to be certified in proper refrigerant handling techniques.

Food for Thought:

Landscape Evaluation and Inventory

APRIL 4TH 12:00 p.m. – 1:00 p.m.

Course good for Education Tracks:

Presented by: David Pereira, North by Northwest

Free • CECs: 1

In this Food for Thought, the purpose in this session is to create a pathway to evaluate the current status of a landscape and what might be future options to consider.

REDBOOK Seminar (North)

APRIL 10TH 8:30am-4:30pm

Course good for Education Tracks:

Presented by: Attorneys, Corey Rogers, Corey Rogers Law Firm

Norris Conference Centers - Austin 2525 W Anderson Ln. #365 Austin, TX 78757

Early Bird: $220 • Regular Rate: $250

Onsite Registration: $295

Non Member: $354 • CECs: 5

Not eligible for StarPass “SMART”

Subscription

In this seminar, you will sharpen your knowl-

edge of your legal rights and responsibilities as a rental housing owner or manager.

A Closer Look:

‘Lease Details’ in the New AAA Lease 2.0

APRIL 16TH 9am-12pm

Course good for Education Tracks:

Presented by: Ryan Baldwin, Senior VP, Franklin Apartment Mgmt

Early Bird: $75 • Regular Member: $85 Non Member: $105

Free for StarPass “SMART” Subscribers

CECs: 3

The TAA Lease...Clause By Clause class provides attendees the opportunity to dive into an indepth review of the Texas Apartment Association Lease one clause at a time.

HVAC Maintenance

Pre-Summer Tech Tuneup

APRIL 18TH 9:30 a.m-12:30 p.m

Course good for Education Tracks:

Presented by: Century HVAC

Distributing

Member: $85 • Non-member: $105

Free for StarPass “SMART” Subscribers

CECs: 3

In this session, you will learn the basics of the refrigeration cycle.

You Bet Your Assets!

...a furry fair housing webinar

APRIL 18TH 10am-11:30am

Course good for Education Tracks:

Presented by: Victoria Cowart, CPM, Director of Education and Outreach Virtual

Early Bird: $19 • Regular Rate: $29

Non-Member Rate: $39

Free for StarPass “SMART”

Subscribers! • CECs: 1

In this webinar, we’ll discuss what you need to know now about assistance animals and accommodation requests.

Crime and Trauma Scene: What to do when there is a Death of a Resident

MAY 2ND 9am-12pm

Course good for Education Tracks:

Presented by: Attorneys Allison Mattocks & Hari Kalyan, Warren Kalyan

Mattocks Law Firm and Christopher Brown, Emergency Cleaning Solutions

Early bird rate: $85

Member Individual Class: $95

Non Member individual: $110

Free for StarPass “SMART”

Subscribers! • CECs: 3

This course is designed to prepare owners, management, maintenance and on site personnel on proper and safest practices when dealing with a unit where blood, body fluids, or other biohazards have been discovered.

SCORE Austin: HR101: Maximizing and Managing Employee Performance

MAY 3RD 10am-12pm

Course good for Education Tracks: Presented by: Shannon Black, SCORE

Austin

Regular Rate: $39

Non-Member Rate: $49

Free for StarPass “SMART”

Subscribers! • CECs: 2

In this workshop for Texas employers, Cherylann focuses on how to maximize the performance of your employee workforce while staying compliant with key labor regulations.

Be

Calendar (https://www.austinaptassoc.com/events/education)

HVAC for Managers

MAY 7TH 9:00 a.m-12:00 p.m

Course good for Education Tracks:

Presented by: Century HVAC

Distributing

Early Bird: $70

Member: $90 • Non-member: $105

Free for StarPass “SMART” Subscribers

CECs: 3

HVAC for Managers is designed to help Property Management personnel gain a deeper understanding of HVAC as a whole and how to save money on one of the biggest portions of a property’s budget.

Food For Thought: Parking lot Maintenance

MAY 7TH 12:00 p.m. – 1:00 p.m.

Course good for Education Tracks:

Presented by: Jim Wheeler, Stripe-It-Up

Free • CECs: 1

In this Food for Thought you will learn the overview of the various types of Maintenance options available for parking lots.

What are Reasonable Accommodations?

Understanding Housing Complaints

MAY 8TH 9:00 a.m-12:00 p.m

Course good for Education Tracks:

Presented by: William Cooper, TWC & R. David Fritsche, Law Offices of R. David Fritsche

Early Bird: $85

Member: $95 • Non-member: $110

Free for StarPass “SMART” Subscribers

CECs: 3

In this session, participants will gain new understanding of what HUD requires of TWCCRD’s investigators.

Certified Apartment Leasing Professional (CALP)

MAY 13, 14, 16 8:30am-4:30pm

Course good for Education Tracks:

Presented by: Kim McCorkle, Homeaid Austin

Member rate: $490

Non-Member Rate: $595

Get 10% off your CALP registration with the StarPass “SMART”

Subscription • CECs: 6

Leasing professionals are the first people prospective residents meet and are responsible for generating traffic, conducting leasing demonstrations, overcoming objections and qualifying prospective residents. This program teaches all these skills and more.

Emergency Response Preparedness Series: Preparation Stage (webinar)

MAY 21 10-11am

Course good for Education Tracks:

Presented by: Ryan Vonier, Griffis

Residential

Early Member rate: $19

Member rate: $29 • Non-Member rate: $39

Free for StarPass “SMART” Subscribers

CECs: 1

In this webinar, we will focus on the continuous cycle of planning, organizing, training, evaluating, and taking corrective action.

REDBOOK Seminar (Virtual)

MAY 28TH-30TH 9am-1pm

Course good for Education Tracks:

Presented by: Attorneys, Corey Rogers, Corey Rogers Law Firm

Virtual

Early Bird: $220 • Regular Rate: $250

Onsite Registration: $295

Non Member: $354 • CECs: 5

Not eligible for StarPass “SMART”

Subscription

In this seminar, you will sharpen your knowledge of your legal rights and responsibilities as a rental housing owner or manager.

Resident Retention (Virtual)

JUNE 5TH 9am-11:30am

Course good for Education Tracks:

Presented by: Kim Brewer, Greystone Property Management

Virtual

Early Member rate: $70

Member Rate: $80

Non- member rate: $105

Free for StarPass “SMART” Subscribers

CECs: 2

In this session, you will learn: The importance of the application process, keeping residents happy, and renewal incentive programs.

SCORE Austin: The Power of Blogging

JUNE 6TH 10am-12pm

Course good for Education Tracks:

Presented by: Shannon Black, SCORE

Austin

Regular Rate: $39

Non-Member Rate: $49

Free for StarPass “SMART”

Subscribers! • CECs: 2

In this workshop, learn why blogging is the number one way to drive new customers to your website and all the tools you need to start.

The Evolution of Multifamily Marketing

JUNE 18TH 10-11am

Course good for Education Tracks:

Presented by: Cate Davis, CPM, Rent

Virtual

Early Member rate: $19

Member rate: $29 • Non-Member rate: $39

Free for StarPass “SMART” Subscribers

CECs: 1

In this webinar, you will learn different kinds of digital marketing that have evolved over time, and how they apply to the multifamily space.

Food For Thought:

EV charging in the modern world

JUNE 18TH 12:00 p.m. – 1:00 p.m.

Course good for Education Tracks:

Presented by: Austen Speer, SWTCH Energy

Free • CECs: 1

In this Food for Thought, you will learn: What is EV charging and the different types? - National and Texas specific stats on EV registrations, public chargers availability - Benefits and incentives

There is a delicate balance between maintaining tenant satisfaction while balancing the operational needs of the property.

Law IN ORDER

NAVIGATING COMPLEX TENANT ISSUES: A GUIDE FOR MULTIFAMILY OPERATORS

By Caitlin McGregor, Allison Mattocks and Hari Nathan Kalyan

At Warren Kalyan Mattocks, we understand that operating a multifamily property can be extremely demanding. From routine maintenance requests to circuitous management issues, multifamily operators juggle various responsibilities to ensure the smooth and seamless functioning of their properties. As business attorneys serving the muiltfamily industry and its every widening ecosystem, we encounter a wide range of tenant behaviors that can test even the most seasoned multifamily operators. From minor disputes to more serious confrontations, knowing how to handle these situations is essential for maintaining a harmonious living environment for all residents.

The Challenges of Multifamily Housing Management

Before delving into specific examples, let’s take a moment to explore some of the common challenges multifamily operators face in the multifamily housing industry. First and foremost, there is a delicate balance between maintaining tenant satisfaction while balancing the operational needs of the property. Whether responding promptly to maintenance requests or addressing noise complaints, multifamily operators must strike a careful balance to ensure the well-being of their tenants while protecting the property owner’s business and investment.

One common problem a multifamily operator may encounter is disputes between neighbors. Multifamily operators must act as mediators, finding solutions that satisfy both parties while upholding the peace within the community.

Maintenance issues are another

headache for both multifamily operators as well as their tenants. Balancing the demands of tenants with limited resources can feel like a never-ending game of whack-a-mole. Prioritizing and addressing each maintenance request, such as a leaky faucet or a malfunctioning HVAC system, the work is never-ending, and there’s always something that needs fixing.

No discussion of multifamily housing would be complete without addressing the elephant in the room: troublesome tenants. From chronic late-payers to serial rule-breakers, troublesome tenants can turn a multifamily operator’s life into a living nightmare. Eviction may seem like the easy way out, but if a multifamily operator proceeds with an eviction action every time they face a problematic tenant, they would soon have an empty property. When possible, it’s best to learn the appropriate measures to take in order to address such problems with the tenants and, in many cases, the issues presented may require the need for competent legal counsel.

Navigating the complex web of legal regulations and compliance requirements can be daunting for multifamily operators, who are governed not only by the rules outlined in the leases they use, but also by fair housing laws and other Federal statutes, the Texas Property Code and local zoning ordinances. Staying updated on the dynamic legal landscape is essential to avoid costly pitfalls and potential litigation. Unfortunately, multifamily operators generally don’t have the bandwidth to navigate the myriad of nuanced legal issues they face.

In this article, we examine specific tenant issues commonly encountered

by multifamily operators and provide practical advice, tailored to the unique needs of multifamily operators, on how to effectively navigate them.

Scenario 1:

Neighborly Disputes

Dear Warren Kalyan Mattocks, I manage a multifamily property where two residents have been engaging in frequent arguments, disturbing the peace for other tenants. Despite multiple warnings, the situation doesn’t seem to be improving. How can I resolve this issue and restore a peaceful environment for all residents?

Sincerely,

Frustrated Manager

Dear Frustrated Manager, Neighborly disputes can be as thorny as a cactus in a rose garden, but fear not, we have some strategies to help you prune away the problem! Tenant conflicts can range anywhere from smoking to loud music to pet complaints varying in complexity. First and foremost, be sure to review your property’s rules, regulations, and community policies to determine if any given behavior violates any of the lease agreements. Understanding the clear guidelines, expectations, and consequences established in these documents can help to reduce uncertainty when having to address such conflicts.

After you are fully familiar with the lease agreement, it’s essential to gather as much information as possible about the nature and frequency of the conflicts. Documenting specific instances of disruptive behavior, along with any complaints from other residents, can provide valuable evidence to support your case. With any complaint, be sure

to intervene promptly before the conflict has time to escalate.

Once you have a clear understanding of the situation, depending on the violation, you may need to remind the feuding neighbors of their contractual obligations and the potential consequences of continued conflict or prohibited conduct, specifying which inappropriate behaviors will not be tolerated in your community.

If the conflict between the tenants is not extreme enough to issue a lease violation, consider reaching out to the feuding neighbors individually to discuss their concerns in a non-confrontational manner. You cannot expect tenants to work out their issues by themselves. Instead, you should encourage open communication and active listening, allowing each party to express their grievances and perspectives on the situation to you or your team. Often, conflicts arise from misunderstandings or differences in lifestyle preferences, and finding common ground can go a long way toward resolving the issue amicably.

If direct communication proves ineffective, mediation may be the next step. A professional mediator can facilitate a structured discussion between the parties involved, helping them identify underlying issues and work towards mutually acceptable solutions. Mediation empowers residents to take ownership of the problem-solving process while providing a neutral space for constructive dialogue. In some cases, simply having a neutral third-party present can defuse tensions and pave the way for reconciliation.

If you do not wish to hire a professional mediator, management can also act as the neutral third party. During a mediation, you need to allow the tenants to present their issues in a calm and respectful manner. The goal of any mediation is to allow both parties to present their sides and provide them a space to come up with a solution or compromise themselves. After mediation, it is important that you send an email to the two residents summarizing the meeting and the potential resolutions that were reached. We recommend following up with both tenants later to see if there have been any

changes, both positive and negative. Best regards,

Warren

Kalyan Mattocks

Scenario 2: Maintenance Woes

Dear Warren Kalyan Mattocks,

One of our tenants has been complaining about the timing of maintenance requests, alleging that we’re not addressing their concerns promptly. However, our maintenance team is stretched thin, and we’re doing our best to prioritize urgent issues. How can we effectively communicate with this tenant and manage their expectations?

Regards,

Overwhelmed Manager

Dear Overwhelmed Manager, Maintenance may not be as glamorous as a Hollywood makeover, but with the right approach, you can turn this chore into a triumph. Addressing maintenance concerns promptly and effectively is crucial for ensuring tenant satisfaction and maintaining the integrity of your property. When a tenant complains about the timing of maintenance requests, it’s essential to approach the situation with transparency and empathy. Start by acknowledging the tenant’s concerns and explaining the factors that may be contributing to any delays in addressing their request. Under Texas Property Code § 92.052, multifamily operators are required to make a diligent effort to repair or remedy conditions that materially affect the physical health or safety of an ordinary tenant within a reasonable time frame. By communicating openly with the tenant and providing regular updates on the status of their maintenance tick-

et, you can demonstrate your commitment to resolving the issue in a timely manner. Before we dive into specifics, we must get into some of the legalese that is essential for a multifamily operator to follow when handling a maintenance request:

Under Texas Property Code § 92.052, (a) a multifamily operator must make a diligent effort to repair or remedy a condition if:

(1) the tenant specifies the condition in a notice to the person to whom or to the place where rent is normally paid;

(2) the tenant is not delinquent in the payment of rent at the time notice is given; and

(3) the condition:

(A) materially affects the physical health or safety of an ordinary tenant; or

(B) arises from the multifamily operator’s failure to provide and maintain in good operating condition a device to supply hot water of a minimum temperature of 120 degrees Fahrenheit.

Under Texas Property Code § 92.056, for a multifamily operator to be liable to a tenant:

(1) the tenant has given the multifamily operator notice to repair or remedy a condition by giving that notice to the person to whom or to the place where the tenant’s rent is normally paid;

(2) the condition materially affects the physical health or safety of an ordinary tenant;

(3) the tenant has given the multifamily operator a subsequent

With any complaint, be sure to intervene promptly before the conflict has time to escalate.

By staying proactive and responsive to tenant concerns, you can foster a positive relationship with your residents and minimize the likelihood of future maintenance disputes.

written notice to repair or remedy the condition after a reasonable time to repair or remedy the condition following the notice given under Subdivision (1) or the tenant has given the notice under Subdivision (1) by sending that notice by certified mail, return receipt requested, by registered mail, or by another form of mail that allows tracking of delivery from the United States Postal Service or a private delivery service;

(4) the multifamily operator has had a reasonable time to repair or remedy the condition after the multifamily operator received the tenant’s notice under Subdivision (1) and, if applicable, the tenant’s subsequent notice under Subdivision (3);

(5) the multifamily operator has not made a diligent effort to repair or remedy the condition after the multifamily operator received the tenant’s notice under Subdivision (1) and, if applicable, the tenant’s notice under Subdivision (3); and

(6) the tenant was not delinquent in the payment of rent at the time any notice required by this subsection was given.

Further, under the Texas Property Code, generally, there is a rebuttable presumption that seven days is a reasonable amount of time to repair or remedy a condition. However, courts will also consider the date you received the notice, the severity and nature of the condition, and the reasonable availability of materials, labor, and utilities. (Note, when the repair involves security devices, the repair timeline is much more truncated.)

If you fail to repair or remedy an issue under Texas Property Code § 92.056, a tenant may:

(1) Terminate the lease;

(2) Have the conditions repaired or remedied themselves;

(3) Deduct from their rent the cost of the repair; and

(4) Obtain judicial remedies under 92.0563.

Such judicial remedies may include:

(1) an order directing the multifamily operator to take reasonable

action to repair or remedy the condition;

(2) an order reducing the tenant’s rent, from the date of the first repair notice, in proportion to the reduced rental value resulting from the condition until the condition is repaired or remedied;

(3) a judgment against the multifamily operator for a civil penalty of one month’s rent plus $500;

(4) a judgment against the multifamily operator for the amount of the tenant’s actual damages; and

(5) court costs and attorney’s fees, excluding any attorney’s fees for a cause of action for damages relating to a personal injury.

All of that is to say, it is essential that you handle all maintenance requests in a timely manner to avoid further conflict and potential legal action by the tenant.

Now that we’ve gotten that out of the way, let’s address how you can better communicate with the tenant regarding repairs, as well as enact preventative measures to lower the need for maintenance requests. Sometimes there are delays due to materials or third-party vendor/contractor schedules that are out of your control. Consider offering alternative solutions such as temporary repairs or workarounds to alleviate the immediate issue while a permanent fix is pending. Oftentimes, providing residents with a rent concession is a wise business decision and a useful tool to calm the tenant when emergency repairs are taking longer than expected. You should also consider implementing a digital maintenance tracking system to streamline communication and provide tenants with real-time updates on the status of their requests if no such system exists at your property.

In addition to addressing the immediate maintenance concern, consider implementing proactive measures to prevent similar issues from arising in the future. Regular property inspections and maintenance checks can help identify potential problems early on, allowing your team to address them before they escalate into more significant issues. By staying proactive and responsive to tenant concerns, you can foster a positive relationship with your residents and minimize the likelihood

of future maintenance disputes.

If the tenant continues to express dissatisfaction or if the maintenance issue persists despite your best efforts, tenants may explore legal remedies under Texas Property Code § 92.0561. As stated above, this statute allows tenants to seek judicial remedies, including rent withholding or the ability to repair the issue and deduct the cost of repairs from their rent. This is an option for tenants if a multifamily operator fails to make timely repairs after receiving written notice of the issue. Understanding your obligations as a multifamily operator under the Texas Property Code is essential for ensuring compliance and avoiding potential legal disputes. If you’re unsure how to proceed or need assistance navigating the legal intricacies of maintenance requests, don’t hesitate to reach out to our firm for expert guidance and support.

Sincerely,

Warren Kalyan Mattocks

Scenario 3: Threats of Violence

Dear Warren Kalyan Mattocks,

We recently received a concerning complaint from one of our maintenance staff members alleging that a tenant has made threats of violence against them. Ensuring the safety and well-being of our employees is our top priority, but we’re unsure how to proceed in this delicate situation. What steps should we take to address these threats and protect our staff?

Thank you,

Concerned Management

Dear Concerned Management, Threats of violence against property management staff or other tenants are serious allegations that must be addressed promptly and decisively. The safety and well-being of your employees and residents are paramount, and it’s crucial to take immediate action to mitigate any potential risks. Texas Penal Code § 22.01 prohibits assault, defined as intentionally, knowingly, or recklessly causing bodily injury to another person, threatening another person with imminent bodily injury, or causing physical contact with another person when the actor knows or should reasonably believe that the other will regard the contact as offensive or provocative. It is also likely that

your lease has this prohibited conduct listed as grounds for a default under the lease, which can form the basis of an eviction action against the threatening tenant.

First and foremost, ensure that the staff member who reported the threat feels safe and supported. Offer them resources such as counseling services or time off, if needed, and reassure them that their safety is your top priority. Document the alleged threat in detail, including any statements made, witnesses present, and any other relevant information. If the threat was made verbally, encourage the staff member to write down exactly what was said as soon as possible while it’s fresh in their memory. Such information is usually input on an incident report, as well.

Next, take immediate steps to address the threat and protect your staff and residents. Notify local law enforcement and provide them with all available information, including any written statements, witness accounts, or surveillance footage. Consider implementing additional security measures on-site, such as hiring courtesy officer personnel to patrol the premises or increasing existing patrols, installing security cameras, or perhaps providing self-defense training for staff members. Depending on the severity of the threat and the circumstances surrounding it, you may also need to consider pursuing legal remedies such as obtaining a restraining order against the tenant responsible, proceeding with a conduct-based eviction, or issuing a criminal trespass warning if the person is not a tenant, occupant, or guest.

Furthermore, our legal team at Warren Kalyan Mattocks is well-versed in handling conduct-based evictions and is ready to step up to assist you in navigating this challenging situation. Conduct-based evictions may be warranted in cases where a tenant’s behavior poses a significant threat to the safety or well-being of other residents or property staff. We understand the nuances of these proceedings and can provide ex-

pert guidance on the necessary steps to initiate and navigate the eviction process effectively. From drafting and serving eviction notices to representing your interests in court, our team is committed to helping you enforce your rights as a multifamily operator while ensuring compliance with all relevant laws and regulations. Don’t hesitate to reach out to us for strategic advice and advocacy tailored to your specific circumstances.

Best regards,

Warren Kalyan Mattocks

Resources for Multifamily Operators

In addition to seeking legal counsel, multifamily operators can leverage various resources to navigate complex tenant issues effectively. Warren Kalyan Mattocks offers educational seminars and workshops on topics ranging from fair housing laws to conflict resolution techniques. Additionally, the Austin Apartment Association provides valuable networking opportunities and access to rental housing industry-specific educational resources for best practices. You can also find online forums and discussion groups that allow multifamily operators to exchange advice and support with their peers facing similar challenges. By tapping into these resources, multifamily operators can arm themselves with the knowledge and support they need to succeed in the multifamily housing market.

Conclusion

Operating multifamily housing requires a blend of diplomacy, problem-solving skills and legal expertise. By addressing common challenges head-on and seeking guidance from trusted legal advisors, multifamily operators can navigate even the most complex tenant issues with confidence. Remember, you’re not alone in this journey. Reach out to our team at Warren Kalyan Mattocks for personalized guidance and support. Together, we can overcome any obstacle and ensure the success of your multifamily property

Hari Nathan Kalyan and Allison Mattocks are partners with Warren Kalyan Mattocks, a business law firm with offices in Texas (Austin and San Antonio) and New York City (Brooklyn), serving clients within the hospitality and multifamily real estate industries, including businesses and service providers within the wider ecosystems of those industries. For more information, please contact our offices at hello@warrenkalyan.com or (512) 347-8777.

Hari Nathan Kalyan, Warren Kalyan & Mattocks

Allison “Allie” Mattocks, Warren Kalyan & Mattocks

Caitlin McGregor, Warren Kalyan & Mattocks

Austin