Window on rental housing - January/February 2018 by Austin Apartment Association

ON RENTAL HOUSING

JAN FEB 2018

10 2017 Politics Impacts

Apartment Industry 26 Fall Fest at the Salt Lick 28 Holiday Gala

THIS ISSUE: austin apartment association

Professionals of the Year WINNERS 2017

16 PG.

T H E O F F I C I A L P U B L I C AT I O N O F T H E

Austin Apartment Association

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CONTENTS JANUARY / FEBRUARY 2018 ISSUE

FEATURES 16 Professional of the Year

2017 Award Winners

20 Doc & Gayle Young 2017 Food Drive recap

24 Larry Niemann

Golf Classic 2017

Benefiting Apartment PAC Austin

26 Fall Fest

at the Salt Lick in Driftwood, Texas

12 AAA Sponsor

Thank You 13 PAC Austin Donor form

AAA’s 2017 Holiday Gala

Our members celebrated the holidays in grand style at the 2017 Holiday Gala at the downtown Hyatt Regency’s Zilker Ballroom.

14 A Note on Your

Association Dues 17 NAA Fall Board Meeting Fort Worth

18 Three

Valuable Skills Veterans Bring to Your On-Site Team

19 Ambassador Highlight

Membership has its benefits

31 Maintenance Huddle 2017

Celebrating Our Maintenance Professionals

JANUARY / FEBRUARY /

Austin Apartment Association 2 0 1 7 -2 018

The Official Publication of the

AUSTIN APARTMENT ASSOCIATION 8620 Burnet Road #475 Austin, TX 78757 P: 512.323.0990 F: 512.323.2979 www.austinaptassoc.com

Communications Advisory Committee Chairs Lindsay Doud (512) 584-3713 Stephanie Naylor (512) 335-8138

Publishing Director Kristan Arrona

Editor

IN EV E RY I SSUE 5 6 8 10 14 15

Leadership Calendar Presidentâ&#x20AC;&#x2122;s Perspective Industry Update New Members

32 36 40

Education Opportunities

Products/Services Directory

Law in Order Austin Multi-Family Trend Report

Diamond Sponsors

Jennifer Cox (512) 323-0990

Administrative Staff Kristan Arrona, Executive Vice President, kristan@austinaptassoc.com Dana Bolz, Director of Events/Meetings, dana@austinaptassoc.com Paul Cauduro, Director of Government Relations, paul@austinaptassoc.com Jennifer Cox, Director of Marketing & Communication, jennifer@austinaptassoc.com Jeanette Gonzalez, Receptionist, Admin. Assistant, jeanette@austinaptassoc.com Taylor Jackson, CMP, CAE, Director of Business Development taylor@austinaptassoc.com Amy Magnuson, Office Manager, amy@austinaptassoc.com Ariel Zimmerman, Director of Education, ariel@austinaptassoc.com Event Photos by David Cox www.davidcox.org Design by Graphic Engine Design Studio www.GraphicEngine.net

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ADVE RTI SE R I N DE X IFC Austin Energy 1

Gage Multifamily

Camp Construction

Century AC Supply

Tenex Properties

Charter Furniture

35 Guardian Construction 41 CSC Serviceworks

41 Maintenance Supply Headquarters 45 Austin Estate Gate 45 Ameristar 47 Austin Resource Recovery 49 CORT 51 BG Multifamily

53 Austin Energy EV 55 Royal Manufacturing 57 Compound Security 59 Ameristar IBC Dixie Carpet Installations Inc. OBC JMI Contractors

The advertising and article submission deadline for the January/February 2018 issue of Window on Rental Housing is November 15, 2017. The advertising and article submission deadline for the March/April 2018 issue of Window on Rental Housing is January 15, 2018. All material submitted is subject to review and approval of the Austin Apartment Association. The publisher assumes no responsibility for care and return of unsolicited material. The Austin Apartment Association is affiliated with the Texas Apartment Association and the National Apartment Association. For questions concerning advertising, articles or subscriptions, call (512) 323-0990. Window on Rental Housing is published bi-monthly by the Austin Apartment Association, 8620 Burnet Road #475, Austin, Texas 78757, (512) 323-0990, (512) 323-2979 fax.

2017 -2018 EX ECUTIV E COMMIT TEE

2017-2018 BOARD OF DIRECTORS Kris Burleson, Gage Multifamily Angel Davila, CAMT, Rainier Management Travis Fowler, CAS, Century A/C Supply Desiree Golden, CAM, CAPS, Foundation Communities Sam Levassar, Camp Construction Shonna Marquis, CAS, The Liberty Group

Dwayne Stewart

Renee Zahn

Eric Watson

Karen Temborius

Churchill Forge Properties President

CAM, NALP, ARM, CPM Greystar President-elect

CAMT, CAMTII, CAS Century A/C Supply Vice President

CPM Westdale Secretary/Treasurer

Kim McCorkle, Bell Partners Stephanie Naylor, CAS, Flooring Warehouse Terri Needham, CAS, PS Landscapes Lindsey Osborne, CAS, CORT Stephanie Petersen, CAM Bluebonnet Commercial Management Christi Pyle, Northland Investment Tracy Slappey-Scott, Pinnacle Missy Sterns, LDG Development

Stephani Park

Christy Sanchez,

Theresa Ebner

Oden Hughes VP at Large

CAM, CPM Alliance Residential VP at Large

CAM, CAPS, CPM LDG Development Immediate Past President

Lyndsay Tuckner, CPM, GVA Property Management Katya Watson, Greystar Ben Wells, CAS, UCS

A A A PAST PRE SIDENTS John Harrison* (64)

Rich Ellmer (75)

Dick Obenhaus (86)

Vicki L. Sharp, NALP, CAPS (97)

Sherry Perrin (07-08)

Frank Montgomery* (65)

Jim Solt* (76)

Susan Melton (87)

Kim M. McGregor (98)

Jana Ellis (08-09)

Jim Eichelberger* (66)

Steve Colella (77)

Carl E. Beck (88)

Anna Kelley* (99)

Kara Garst (09-10)

Andy Wagner* (67)

Ted Hendricks* (78)

Kim M. McGregor (89)

Bill Roland, CPM, CCIM (00-01)

Sarah Thompson (10-11)

Ray Littlefield* (68)

Hank Guerrero* (79)

Beth Holt (90)

Brooke Mahoney, CAPS (11-12)

George Nalle* (69)

Don Tait* (80)

David Stapleton, CPM (91)

Tami Martin, NALP, CAMT, CAM, CAPS (01-02)

Don Jackson (70)

Ray Head (81)

Sheri Gallo (92)

Carol Martine, CPM (02-03)

Colleen Grahn (13-14)

Gene McGregor (71)*

Ed Norton (82)

Gina Roberts (93)

Ed Hamel (72)

Bob Benson (83)

Carol Martine, CPM (94)

Barry Gillingwater* (73)

Jimmy C. Elliott (84)

Keith Warner (95)

James Raper (74)

Joe Sharp (85)

Michael R. Hill, CPM (96)

Sandy Eckhardt (12-13)

Joy Lamb, CPM (03- 04)

Robbie Robinson (14-15)

John Raper (04-05) Debi Wehmeier, CPM (05-06) Renee Clark, CAM, CAPS (06-07)

Gus Villegas (15-16) Theresa Ebner (16-17) *deceased

2 017- 2018 COMMIT TEE CH AIR PER SONS Austin Supervisors Council Shannon Green Christi Pyle Building Operations Colleen Grahn, CAPS Communications Advisory Lindsay Doud, CAS Stephanie Naylor, CAS Community Outreach Lindsay Doud Michael Garcia, CAM, CAPS Anna Samaratunga, CAS Education Advisory Council Dedra Bouffard, CAM

Food Drive Stephanie Naylor, CAS Terri Needham, CAS Paige Russell Investment Committee Colleen Grahn, CAPS Ben Wells, CAS Leadership Theresa Ebner, CAM, CAPS, CPM Legislative Christy Sanchez, CAM, CPM Karen Temborius, CPM Katya Watson

Membership A Team Beverly Boyd-Miller Amanda Seamans, CAS Membership M Team Cindi Bewley Ryan Harmon Political Action Theresa Ebner, CAM, CAPS, ARM Sandy Eckhardt

Products & Services Council Eric Watson, CAMT, CAMTII, CAS, Chair Shonna Marquis, CAS, Chair-elect Lindsey Osborne, CAS, Vice Chair Sam Levassar Immediate Past Chair

NextGen Rachel Bostick, NALP, CAM Shay Mickler

PSC Members at Large Nikki Burleson Rene Flores, CAS Brian Hackworth Chelsea Kneeland, CAS Toni Rackley Anna Samaratunga, CAS

Texas Apartment Association 512-479‑6252

TAA Leg. Representatives Sandy Eckhardt Colleen Grahn, CAPS Of Counsel Bill Warren, Warren Law Firm

National Apartment Association 703‑518‑6141

JANUARY / FEBRUARY /

Calendar of EVENTS FEBRUARY 20187

DATE EVENT

PLACE

TIME

PLACE

TIME

Supplier Success

AAA 8:30am-3:30pm

Legislative Committee – CLOSED MEETING

AAA

7-9

TAA Winter Board Meeting

Frisco, TX

Financial Bootcamp

AAA 8:30am-11:30am

Happy New Year! AAA office closed

Ambassadors/A-Team

Doc’s on 38th

Legislative Committee – CLOSED MEETING

AAA

9:30am

Education Advisory Committee AAA

12pm

Fair Housing Seminar

AAA 8:30am-11:30am

13 Ambassadors/A-Team

Communications Advisory Editorial Planning Session

AAA

10am-11am

Learn at Lunch: Water Submeters: do you know your system? AAA

AAA 8:30am-4:30pm

Excel 101

AAA 8:30am-11:30am

Domain

Excel 102

AAA

1pm-4pm

NextGen Committee

AAA

12pm

Lyceum Module Two: Community Service

AAA

9:00am-4pm

Apartment PAC Austin Investors Reception

JW Marriott

Leasing 101

AAA 8:30am-11:30am

11-12 CPO – Spanish session 11

Mentor Mix & Mingle

Martin Luther King, Jr. Day – AAA office closed

4pm

5pm

16-19 CAMT Certification Course – Pt. 1 AAA 8:30am-4:30pm 16

NextGen Committee

Learn at Lunch: How to Positively Position a Utility Billing Program with Residents AAA

Value Positioning with Toni Blake AAA 8:30am-11:30am

NextGen Selfie Scavenger Hunt Rainey Street

Lyceum Module One: Association Management

25-26 CPO – English session

DATE EVENT

AAA

12pm

12pm-1pm

9:00am-4pm

AAA 8:30am-4:30pm

Association 101

AAA

Executive Committee – CLOSED MEETING

Headliner’s Club

AAA Board of Directors

AAA 5pm

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4pm

9am-10:30am 12pm

27-Mar 2 CAMT Certification Course – Pt. 2

9:30am

AAA

9am 12pm-1pm

5:30pm

AAA 8:30am-4:30pm

Executive Committee – CLOSED MEETING

Headliner’s Club

AAA Board of Directors

AAA

28 Vegas Night

Westin at the Domain

12pm 5pm

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JANUARY 20187

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JANUARY / FEBRUARY /

President’s

PERSPECTIVE 2018: A NEW YEAR A year of learning, participation, and growth

2 We need your involvement to ensure to continue the great work the association is doing for our industry.

017 was a wonderful year with many achievements for our industry and for the Austin Apartment Association. I am proud to announce that the Doc and Gayle Young Food Drive was an amazing success. We were able to beat our goal of $60,000 by raising just over $70,000 which fed more than 1,350 families during the Thanksgiving Holiday! I am so grateful to our many volunteers and contributors’ that helped make this such a great holiday for so many people. Doc really would have been proud. The Austin Apartment Association offered over 40 classes during the year. Many of theses classes are covered as part of the ACE program. The ACE program has opened the doors for many more individuals to continue their education and enable them to meet their career goals. If you are an owner member, consider the ACE program. It’s a small price to pay for employee education that could improve your bottom line and protect your investment. We need your involvement to ensure to continue the great work the association is doing for our industry. If you have not already done so, consider the following committee meetings in 2018: Communication Advisory Committee: Be a part of the committee that brings our members the Window on Rental Housing magazine. Members of this committee plans editorial content and

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develops communication strategies for the association. Members also decide and procure content and promote advertising for the Window magazine. Doc & Gayle Young Food Drive: Come and be a part of bringing smiles to many faces during Thanksgiving. This is a volunteer-driven fundraiser to purchase Thanksgiving foodstuffs for Central Texans. Community Outreach Volunteer Opps: Community outreach programs are held throughout the year. All members of AAA are welcome to join this fun and energetic group. Keep an eye out on the association website or on the Friday Facts for more information. Legislative Committee: Be part of the in-crowd and get to know how legislation affects how our industry operates. This committee is ideal for those who want to stay informed about how the government affects business. This committee is only for AAA property managers, owners, supervisors, onsite maintenance personnel and other appointed members. Austin Supervisors Council: Open to property supervisors and upper-level management, the meetings are used as a forum to discuss emerging issues and hot topics to the rental housing industry.

Dwayne Stewart

Churchill Forge Properties 2017-2018 AAA President

Ambassadors (The A-Team): Ambassadors act as promoters of the association. The A-Team contacts new members and visits properties to promote the association’s benefits, events, and professional development opportunities that AAA offers. If you are NEW to the association, being an Ambassador is a great way to meet other members and learn the benefits of AAA. This is open to supplier, management companies and community personnel members. Mentors (The M-Team): The M-Team is a select group of experienced supplier members who focus on guiding new suppler members through their first year of membership. The M-Team is made up of 20-30 supplier members. The members must submit to an application process to be involved. Next Gen Committee: Future leaders, get involved! The NextGen committee engages future leaders of the apartment industry through peer networking, education, and association involvement. The committee is open to 39 years-old or younger within the rental housing industry.

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POLITICAL CLIMATE OF 2017 IMPACTS APARTMENT INDUSTRY ON ALL LEVELS OF GOVERNMENT By Paul Cauduro AAA Director of Government Relations

Political turmoil and changes at the national, state and local level affected the apartment industry in 2017, and there are many impacts expected for 2018. Fortunately, the apartment association is a federation of organizations that provide the industry’s collective voice when legislative or regulatory changes are on the agenda no matter at what level of government.

National The political dynamics in Texas also presented challenges for the industry during 2017.

Political changes at the national level were hard to ignore in 2017. While the new administration took the helm in Washington D.C. the National Apartment Association (NAA) began the year by advocating for to the Americans with Disabilities Act (ADA)reforms, Flood insurance and Tax Reform. By the end of the year advocacy efforts included a push for disaster relief and put forth several federal policy recommendations to help apartment communities recover quicker in the wake of a disaster and get residents back in their homes faster The advocacy efforts in Washington D.C. are bolstered each spring when apartment industry professionals from all over the country three for the National Apartment Association’s Advocate Conference. This is the industry’s largest advocacy event. At the conference held March 2017,

members visited with legislators to push for end to “drive by” lawsuits whereby apartment communities are notified that the property my not be fully compliant with ADA requirement and that a complaint will be filed unless settlement payments are made. The fix to these situations is to provide the property owner 120 days to cure the ADA defects before lawsuits or filed or any settlement monies are paid. On the topic of the National Flood Insurance Program (NFIP) and disaster relief, NAA staff and members discussed reforms to the flood maps as well as program changes that would provide replacement cost value paid to apartment communities following a flood event as opposed to the existing system of paying actual cost value to damaged apartment properties. When advocating the industry’s positions on tax reform, the NAA launched its “Protect the Lease” campaign (www.protectthelease.com) and established primary objectives and priorities to ensure that any reforms made will promote economic growth and investment in rental housing without unfairly burdening apartment owners and renters relative to other asset classes. Key priorities established by the NAA included protecting “flow-through entities” (e.g., LLCs, partnerships, S Corporations, etc.), which are the dominant business struc-

State The political dynamics in Texas also presented challenges for the industry during 2017. Texas Senate leaders clashed with Texas House leaders over priorities and budgetary matters, and these conflicts eventually led to a Special Called Session held mid-summer. The Texas Apartment Association (TAA) was able to overcome the challenges to secure passage of a water bill that will limit individual and class action lawsuits over water billing procedures. SB 873 requires residents who have water billing complaints to go through the Public Utility Commission (PUC). The legislation was needed because unlike complaints against PUC-regulated utility companies, the law had previously allowed residents to either file complaints with the PUC or go to court. Under the new law, if residents are unable to resolve their complaint directly with the property owner, they may file a complaint with the PUC. If

To visit these tools and become a registered user of them go to: http://austintexas.gov/department/online-tools

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Industry UPDATE

ture in our industry and “like-kind exchanges” where property owners can defer tax on the gain on sale of an asset if, instead of selling their property, they exchange it for another comparable property. Other provisions involving investment incentives, the low-income tax credit program and changes to cost recovery rules and depreciation were also addressed in the NAA’s advocacy efforts. NAA also implemented its Vision 2030 campaign in 2017 aimed advocating for solutions to help supply meet demand and reduce the cost of developing apartments. The campaign included a report explaining how rising apartment demand is challenging families to find quality rental housing they can afford, and outlined how lawmakers can lower barriers to development to better address the current and future housing shortage of all types of apartments and at all price points.

Housing Veterans With VASH The HUD-Veterans Affairs Supportive Housing (HUD-VASH) program combines Housing Choice Voucher (HCV) rental assistance for Veterans in housing distress with case management and clinical services provided by the Department of Veterans Affairs (VA). Case management includes help securing VA and other benefits such as educational aid and financial planning, and the program is effective at connecting Veterans with the community and transitioning

them into the workforce. Under Texas law, landlords cannot deny a Veteran’s use of federal housing assistance as a form of rent payment. This past summer the Austin Apartment Association received the NAA’s Excellence Award for Community Achievement for helping Austin end veteran homelessness. The AAA’s effort involved finding apartment units for veterans receiving federal housing assistance, and this is an ongoing effort. AAA members

the PUC launches a formal investigation and finds wrongdoing, an owner can be ordered to provide restitution for any overcharge and can also be fined up to $5,000 per violation a day. (In assessing the amount of any fine, the PUC considers criteria such as the severity of the violation.) The legislation also makes several other important changes by clarifying the definition of owner so that management companies are not held liable unless the company explicitly purports in the lease to be the owner, and also clarifies that owners may pass along charges that are unrelated to the water bill. TAA also effectively addressed: • Towing with new rules to allow a property owner to tow a vehicle to a different location on a property rather than an offsite vehicle storage facility. This clear authority will be useful, for example, when a property needs to restripe a parking lot or do repairs. • Property tax arbitration by raising to the ceiling on the value of a property eligible for binding arbitration as an alternative to appealing to district court to $5 million from the current $3 million, and setting a $1,550 arbitration deposit for non-homestead properties valued between $3 million and $5 million.

are still encouraged to explore the possibility of offering one or more units to VASH recipients. The VASH program works a differently from HUS-Section 8 program, and the benefits of housing Veterans with VASH include: · Guaranteed income: See reliable monthly rental payments through the local housing authority and fair market rent on your property. · Having a say in security deposits: Set your own amount based on local standards. · Annual property recertification: Third-party inspections

• Disability accessibility drive-by claims by supporting a bill to reduce state court disability accessibility claims by providing pre-suit notice and an opportunity to cure. The TAA will soon be establishing its legislative agenda for the Texas Legislative Session that begins in twelve months. If you have any issues or concerns related to state law you are encouraged to contact AAA staff or leadership to discuss the TAA legislative agenda process.

Local New faces on the Austin City Council and other city councils in the region also presented challenges for the region’s apartment industry. Most often these new leaders come into office without any knowledge about the apartment industry, and it is incumbent upon the AAA to provided information and resources to help them better understand our issues. In Austin last April, after receiving input and comments from the industry, new Change of Ownership (CHOW) swimming pool inspection procedures were put in place. These new procedures are intended to ensure pool safety and building code compliance and will allow existing pools with minor issues to continue operating

help to maintain quality. · Benefit of VA services: Ongoing case management provides a safety net for tenants and lowers default risks. · A chance to honor those who served: HUD-VASH landlords help support Veterans who sacrificed so much to keep our country safe and free.

To discuss VASH and get your questions answered contact Paul Cauduro, AAA Director of Government Relations, at paul@ austinaptassoc.com or by calling (512) 323-0990.

until the property changes ownership. In 2017 the Austin city council also finalized rules for when properties are closed and tenants relocated due to new development, enacted regulations for multifamily buildings to be built “solar ready” and began deliberations on notifications requirements for tenants affected by load music emanating from downtown bars and music venues. In Cedar Park discussions have begun on recycling and composting requirements for apartment communities. CodeNEXT, the total re-write of the city land development code and biggest local issue of 2017, will not be resolved until later this year. In 2017 the AAA closely monitored the release of the first two draft documents and provided comments on the documents in a collaborative effort with other organizations to ensure that the new code removes barriers to development and helps facilitate a wide variety of multifamily and attached-wall housing options. The third and final draft of the document will be released in February and the city council is expected to take action in April. The AAA will continue collaborating with likeminded organizations to reduce regulations and improve the apartment development process to help usher a new wave of opportunities for apartment owners, manager and residents.

New faces on the Austin City Council and other city councils in the region also presented challenges for the region’s apartment industry.

L O O K I N G F O R C O P I E S O F L E G I S L AT I O N A N D O T H E R I N F O R M AT I O N ? Copies of bills can be accessed at www.capitol.state.tx.us. Work has started on updating the TAA REDBOOK, which will be available in early 2018. TAA will also be going through its lease and form revision process over the next several months. Look for updated for-sale forms in early December following approval by the TAA Board.

JANUARY / FEBRUARY /

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JANUARY / FEBRUARY /

New MEMBERS AAA welcomes these new members who joined the association between October 1, 2017 and November 30, 2017. When deciding where to make your next purchase for your property, please consider an AAA supplier member. NEW PROPERTY OWNERS/MANAGEMENT COMPANY MEMBERS Elevate Multifamily

Number of reported units: 205

Fuller Real Estate Investments Number of reported units: 0

Good Harbor Management

Number of reported units: 962

GR Gill LLC

Number of reported units: 11

HP Investment Group

Number of reported units: 8

Icon Urban Group

Number of reported units: 253

Magnolia Property Company Number of reported units: 168

PAVAGU, LLC

Number of reported units: 0

NEW SUPPLIER MEMBERS General-Contractors

BR Texas Richard Riley 7740 IH 35 N New Braunfels, TX 78130 210-504-4630 www.brtexas.com

Swimming Pool Repair & Renovations

Clear Solutions Pool Plastering LLC Blair LeNoir PO BOX 203082 AUSTIN, TX 78720 512-266-9001 www.clearsolutionspoolplastering.com

Termite Control

Diligent Services Hugo Carbajal 3500 NW Boca Raton Blvd Suite 714 Boca Raton, FL 33431 1-800-345-4436 www.mydiligent.com

Valet Waste Pick Up

DoorSide Valet Trash David Simes 3310 West Braker Ln, #300-202 Austin, TX 78758 737-222-9177 www.doorsidevalet.com

Interior & Decorator Service

Laura Burton Interiors Laura Burton 4202 Spicewood Springs Rd Suite 203 Austin, TX 78759 512-322-9888 www.lauraburtoninteriors.com

Collection Agencies

Professional Debt Mediation Leaonard Lawrence 7948 Baymeadows Way Jacksonville, FL 32256 904-398-0286 www.pdminc.net

Asphalt-Seal Coating Striping & Repairs

Rock Solid Paving & Concrete Seth Ritta 300 A Iron Horse Drive Hutto, TX 78634 737-802-3195 www.rocksolidconcretecon.com

Trash Removal

Waste Consolidators, Inc Ken Garst 5869 S Kyrene Rd Suite 1 Tempe, AZ 85283 480-897-3601 www.wasteconsolidators.com

Package Storage

ZipcodeXpress Inc Albert Zheng 1007 S Heatherwilde Blvd Ste 100 Pflugerville, TX 78660 512-468-8368 www.zipcodexpress.com

A NOTE ON YOUR

association dues AAA Shifts Dues Renewal to Annual Cycle Beginning in 2018, AAA changes the annual membership renewal cycle to every January. In order to achieve this renewal cycle change, all members have been paying a prorated amount in 2017. Shifting renewal cycles means all members will renew their membership every January rather than the month the company joined the association (i.e. anniversary date).

Better Government Fund (BGF) The BGF is a suggested voluntary contribution amount included

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on your annual dues statement. Members are free to contribute more, less or nothing at all. AAA’s BGF uses member donations to support our research and legislative goals.

Deducting Dues For tax purposes, AAA dues are not deductible as a charitable contribution, but may be deductible as a business expense. Because the Austin, Texas, and National apartment associations engage in lobbying efforts, the non-deductible portion of the dues for 2017 is 8.15%, and 7.86% in 2018.

JANUARY / FEBRUARY /

2017 AAA

PROFESSIONAL OF THE YEAR

Award Winners

Front: Clifton & Jeanne Fuller, Monica Morales, Angel Davila Back: Stephanie Naylor, Katya Watson, Kara Menefee, Jordan Costello

Jordan Costello Villages at Ben White, Capstone Real Estate Services Jordan is a consistently strong employee, very organized and focused with her time, and always willing to help other team members succeed. She is cheerful when leasing apartments and develops a genuine relationship with her residents. She consistently goes above and beyond helping residents in their day to day lives, wanting to uphold the value of the community.

ASSISTANT MANAGER OF THE YEAR Monica Morales, CAM The Green at Plum Creek, Capstone Real Estate Services Monica is highly self-motivated and capable of achieving any

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goal set in front of her. She has the ability to effectively make high level decisions to protect the ownerâ&#x20AC;&#x2122;s asset and to wow the residents as well. Monica learns new systems and is ever seeking additional training opportunities. She applies the practices she learned from her CAM in her daily work. Her insight is a valuable resource, often offering innovative ideas and solutions in our ever-changing industry.

MANAGER OF THE YEAR Kara Menefee The Manor, Greystar Kara has been a hardworking, dedicated employee since day one. This year she took over a challenging property and hired a completely new team. Even in the face of the ongoing challenges on the property she is a compassionate

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LEASING PROFESSIONAL OF THE YEAR

and encouraging leader. She motivates her team every day with a smile and encouraging words. She builds up her team, empowering them to have confidence in their abilities.

SUPERVISOR OF THE YEAR

all new members who join by showing them by doing, rather than by telling them what to do. Standing out amongst her peers, Stephanie’s dedication to our industry is inspiring.

MAINTENANCE PROFESSIONAL OF THE YEAR

Katya Watson

Angel Davila, CAMT, CAPS

Greystar Katya has been with Greystar for over 15 years and goes above and beyond every day to ensure her clients are successful, her team members are continually motivated, and informs her peers of all information going on within the association. Katya takes great pride in her work and has high expectations of herself and her employees. Katya truly excels in operating her properties to maximize their potential for her clients. She also continues to consult with clients on the development and design of future lease ups in addition to working with current clients on renovations. She is very giving of her time and thinks through situations and challenges to help be successful.

Rainier Properties Angel is extremely professional and a pleasure to work with. He takes on projects and properties willingly and faces all new endeavors with enthusiasm and determination. Angel is efficient, calm, knowledgeable and confident, all characteristics of a leader. His passion to educate others has been a valuable addition to the AAA education program.

DOC YOUNG SUPPLIER OF THE YEAR Stephanie Naylor, CAS Flooring Warehouse Stephanie exemplifies Doc’s legacy of mentoring, teaching, volunteering, and dedication to helping others. Stephani works tirelessly, volunteering her time while working as the President of Flooring Warehouse. She sets an example for

INDEPENDENT RENTAL OWNER OF THE YEAR Jeanne and Clifton Fuller, CAM Wildflower Property Management Jeanne and Clifton are hands on property owners. They work with not only their staff but also with their residents to ensure satisfaction all around, building a sense of community. Being so involved on a daily basis has enabled them to be able to react in real time to any issues that may arise. Jeanne and Clifton focus on building up their staff to be informed, educated and confident, giving them ownership of their role. Working towards success both for their staff and for the community, Jeanne and Clifton are an example of involved and accomplished Independent Rental Owners.

NAA Fall Board Meeting – FORT WORTH

Above, right: AAA delegates in Fort Worth with newly installed NAA Chairman of the Board Jeff Lowry. Left: AAA President Dwayne Stewart and other graduates of the NAA Lyceum program.

JANUARY / FEBRUARY /

THREE VALUABLE SKILLS

By Shonna Marquis, CAS, The Liberty Group

VETERANS Bring to Your On-Site Team

Leadership and teamwork Of all your job candidates, veterans are most poised to work well in teams and respect their managers and co-workers. Because veterans come from a very structured and hierarchal environment, they understand the importance of working cohesively in a team to meet common goals and provide support when needed. In addition, veterans tend to have a strong work ethic in which they will often exceed the scope of their jobs to make sure tasks are completed effectively and efficiently. Whether it is a simple work order or large capital improvement project, veterans are known to strive for excellence in everything they do.

Goal-driven and opportunistic Because of their rigorous military training, veterans are very good at finding solutions and identifying the strengths of their teams to solve problems in the workplace. Their goal-driven mindset allows them to think strategically about eliminating challenges and take a step-by-step approach to overcome barriers. Veterans’ tactical and opportunistic attitudes toward their job responsibilities can help your organization set and reach goals that are directly connected to your core mission. These traits often present themselves in the form of soft skills like strong communication and adaptability.

Stress management Unlike most average candidates, veterans are accustomed to working quickly under very high-pressure situations. Most veterans have very good time-management skills and are skilled

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at keeping calm under pressure. Their ability to navigate stressful work situations with ease can be an asset to your company culture, setting a positive example for your other employees and keeping your team on the right track even during the most tumultuous situations like a fire or flood on your property. In addition to the skills and talents military veterans can bring to a company, did you know that they can also help your business earn tax credits? Businesses that hire eligible unemployed veterans can take advantage of a Work Opportunity Tax Credit (WOTC). (This credit is also available to certain tax-exempt organizations.) After recent changes, The Returning Heroes Tax Credit now provides incentives of up to $5,600 for hiring unemployed veterans, and the Wounded Warriors Tax Credit doubles the existing Work Opportunity Tax Credit for long-term unemployed veterans with service-connected disabilities, to up to $9,600. Go to www.military.com/hiring-veterans/ resources/tax-credits-for-hiring-veterans for more information. If you are still finding it difficult to translate veterans’ skills from their resumes, go to Military Skills Translator for assistance. While this tool can help veterans transition to civilian life, it, in turn, helps employers to understand what skills veterans have gained from their time of service. This tool also enables employers to recognize the skills veterans bring to play a role in helping these highly capable individuals find a job they’ll flourish in. Go to www.military.com/veteran-jobs/skills-translator to access the tool1. Veterans’ experience and soft skills combined with their unwavering professionalism truly set them apart from typical

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Many successful property management companies have begun making an effort to diversify their workforce and add value to their on-site teams with an array of employees and skill sets. One way you can enhance your hiring outcomes is by recruiting veteran candidates to your organization. Based on their unique background and experiences, veterans can play a valuable role in your workplace. Though veterans tend to have more unconventional qualifications, they have the potential to positively impact your organization in many ways. Let’s explore three highly valuable skills that veterans can bring to the table.

job candidates. Making veterans a top hiring priority will allow you to build a more powerful team of employees and accelerate your business outcomes. “The Texas Apartment Association Education Foundation feels strongly about the opportunity to hire veterans in the apartment industry and are working to strengthen the Military Careers Initiative. TAAEF is working to make training available at certain military bases to help soldiers exiting the service to help them transition their skillset and begin a rewarding career in the apartment industry. TAAEF and our partners will also reach out to and work with veterans and military spouse. The industry is seeing a spiking hiring crisis, and this pool of talent can help fill these needed job openings while employing these very talented

AMBASSADOR

Highlight

candidates. It is a win-win for everyone.” Becca Ramati Vice President, Texas Apartment Association Education Foundation

Retrieved from article Valuable Skills Veterans Add to Your Business. Author Hayley Shaughnessey. https://hiring.monster.ca/hr/ hr-best-practices/recruiting-hiring-advice/acquiring-job-candidates/ skills-veterans-bring-to-your-business.aspx The Liberty Group created the “Hire a Veteran Program” in 2010. You may contact Shonna Marquis, CAS, Vice President of Marketing and Public Relations, The Liberty Group at 855-961-7666 or email Shonnas@thelibertygroup.com for more information.

AAA Ambassadors – the A Team – work hard to educate all AAA members about membership benefits and the value of getting involved. They also provide valuable feedback from members to association staff, attend ribbon cutting ceremonies to welcome new properties to the association, and reward participating member properties with a free lunch once in a while! Being a member of the A-Team is a great way for involved association members to get other members – especially properties – involved, too. Join the committee at their next monthly meeting to see if the A-Team is right for you.

1 Beverly Boyd-Miller, A-Team co-chair, is happy to provide the team at Westdale Parke with a free lunch. All AAA property mem 2 The A-Team ready to spread the word about AAA

2 3

3 Welcome to AAA! A-Team members attend a ribbon cutting ceremony at Harris Branch Seniors Apartments, developed by LDG Development and managed by Capstone Real Estate Services. 4 Beverly Boyd- Miller, ScentAir, was the Ambassador of the Quarter. She completed the most surveys within the first quarter.

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APARTMENT ASSOCIAT N I IO ST FEEDS

1,350 1,350 OF C E N T R A L

TEXAS FAMILIES AT

Thanksgiving THROUGH 31ST ANNUAL

DOC & GAYLE YOUNG

2017 MARKED THE 31ST YEAR OF THE DOC & GAYLE YOUNG FOOD DRIVE. FOR THE PAST 31 YEARS, THE AUSTIN APARTMENT ASSOCIATION’S DOC & GAYLE YOUNG FOOD DRIVE HAS RAISED OVER $760,000 AND FED OVER 71,650 CENTRAL TEXANS. CERTAINLY, OUR NAMESAKE, DOC YOUNG, WOULD HAVE BEEN MOST PROUD OF EVERYONE WHO CAME TOGETHER TO MAKE THIS A BANNER YEAR IN HIS MEMORY.

n 2017, the Doc & Gayle Young Food Drive again surpassed the committee’s $60,000 goal and raised just over $70,000 to purchase 1,350 food packs for hungry local families. Each food pack contains enough food to feed a family of five their Thanksgiving meal and for a few days after that. The Food Drive crew partnered with HEB to purchase over 34 tons of food again this year. HEB employees assembled 1,350 food packs and loaded them onto volunteer delivery trucks from CORT, Charter Furniture, HD Supply, Century A/C Supply, Sherwin-Williams and Two Men and a Truck. The benefiting agencies this year were: Foundation Communities, The Housing Authority of the City of Austin, SAFE, and Partnerships for Children. Families receiving the food packs were chosen by these four agencies. With such a hefty fundraising goal in place, the great minds of

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the Food Drive Crew organized two happy hours and silent auctions (one South and one North), the Treaty Oak Distillery Tour and Taste came back for another year, and sold lots of “Official” Food Drive t-shirts. Our food drive was honored for the second year to be a beneficiary of CORT’s annual Operation Chili Cookoff. New and very successful this year were two Facebook Live telethons held by our very able and entertaining Food Drive Crew. As always, our amazing crew of volunteers made numerous phone calls, and sent emails and letters asking AAA members to donate to this year’s drive. The South happy hour at Moontower Saloon and the North happy hour at The Local Post raised just shy of $15,000 through donations at the door and two silent auctions. Lunches with AAA Leadership sold in the silent auctions once again proved to be very lucrative. Football and basketball tickets, jewelry, getaway weekend packages…and of course “booze baskets”…were all a hit in the bidding wars. The AAA

NextGen committee organized the third annual volleyball tournament, bolstering our fund by $3,150 in a fun and exciting way only our young professionals can. Thanks, NextGen! Congratulations to the entire 2017 Doc & Gayle Young Food Drive committee, who spent countless hours volunteering their time. Special

thanks to the three chairs: Stephanie Naylor, Flooring Warehouse, Terri Needham, PS Landscapes, and Paige Russell, Gables Residential. Also, thank you to the companies who hosted the two happy hours. Thank you to everyone who donated their time and money to make this year’s Food Drive another great success. See you in 2017!

Thank You 2017 Donors! $4,000+ CORT Operation Chili Cookoff Moontower Happy Hour & Silent Auction The Local Post Happy Hour & Silent Auction

$2,000-$3,999 AAA Board of Directors in memory of Chris Sachs Demariee Anderson Tana Busch & Janae Rapps NextGen Volleyball Tournament Ben & Leslie Wells

$1,000-$1,999 1st Choice Energy, LLC Bluebonnet Commercial Management Flooring Warehouse Food Drive Kick Off Happy Hour Gables Residential Services Greystar GVA Property Management in memory of Doc Young & Chris Sachs Hines Pool & Spa In memory of Doc & Gayle Young from Son and Family Terry & Susan Matheny in memory of Doc Young Pinnacle Property Management Services LLC PS Landscapes

$500-$999 Anonymous Austin PMA LLC Richard Bonner Camp Construction Capstone Real Estate Services Century A/C Supply Chuck & Kimberly Faulkner Rene Flores

Gage Multifamily Services in memory of Doc Young Ken Garst Granite Properties of Texas Larry Niemann Fall Golf Classic Cheryl Leonard Martine Properties Milestone Management Matt & Stephanie Naylor North Happy Hour Donations Oden Hughes Management Pro Valet Trash Nathan Stowers The Elliott System, Inc. Visual Marketing Warren Law Firm Westdale Real Estate Inv. & Mgmt

$200-$499 AirCo Mechanical AMLI Residential Bartley Construction, Inc. Carl Beck Beverly Boyd-Miller Kris & Nikki Burleson in memory of Chris Sachs Steve Colella Stacy Cotton Angel Davila Distillery Tour & Taste Lindsay Doud Bobby Edwards Sheri Gallo JD Garcia Noble Glenn Greystar Employees Brian Hackworth In memory of Doc Young from Hire Priority In memory of Doc Young from the Naylor Family Klein Properties LDG Development, LLC

Jeff Marquis Ryan Harmon Jimmy & Tami Martin in Mike Hill memory of Chris Sachs Cheryl & Frank Hoke in memory Mohawk Industries of Michael “Doc” Young Tasha Mora Ice Blue Advertising Terri Needham Stephanie & Matt Naylor In memory of Chris Sachs Stephani Park Integrity Paving Stephanie Peterson Taylor Jackson Laurie Pokorny JB Goodwin Realtors in memory Riata Apartments Residents of Chris Sachs JR Rodriguez Chelsea Kneeland Pedro & Christy Sanchez Joy Lamb in memory of Kay Sachs in memory of Doc Doc Young Young Joe & Vicki Sharp TOP: 2017 Food Drive Tri-chairs: Paige Russell, Dwyane Stewart in Terri Needham and Stephanie Naylor BOTTOM: memory of Chris Sachs Delivery Day included dropping off 100 food Texas Apartment packs to Foundation Communities Association TSGI, Inc. Kelsea Vernon Gus Villegas

$100-$199 AAA Board of Directors members in memory of Chris Sachs Kristan & Bob Arrona in memory of Chris Sachs Johnny Atkinson Austin Investor Interests, LLC Bob Benson Dedra Bouffard Kin Bolz Paul & Michelle Cauduro David & Jennifer Cox Crystal Clear Pools & Spas Theresa Ebner Girling Law Desiree & Michael Golden

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Thank you to our generous AAA supplier members Charter Furniture, HD Supply, Century A/C Supply, Two Men and a Truck, CORT Furniture and Sherwin-Williams for suppling delivery trucks and drivers for delivery day.

Tina LeBlanc Lenox Springs Sandra Lumley Tom & Carol Martine in memory of Chris Sachs Kim & Pam McGregor in memory of Chris Sachs Montford Management, LP Matt & Stephanie Naylor in memory of Chris Sachs Dick Obenhaus Don Offield Palm Valley Residents Sherry Perrin in memory of Chris Sachs Sherry Perrin in memory of Doc Young Toni Rackley Ramstedt Enterprises Inc. James Raper John Raper Christi Rawlings in memory of Gary Carmicheal

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Realtor.com Valerie Roberts Bill Roland John Serpa Ronny Deann Stephens Missy Sterns Kara Stevens Michelle Stevenson Nick Tayefeth Brian Taylor The Liberty Group The Oaks Apartments Lauren Turner Valet Living Vima DĂŠcor Deborah Vogel Diana Walker Derek Wallace

$50-$99 Tiffany Angelle Anonymous Anonymous Anonymous Dana Bolz Brook Furniture Rental Nikki Buechler Contractors Asphalt Terence Farley Adrian Garcia Gary Greene in memory of Doc Young Candice Guzman Hempstead & Associates Le Med Apartments Bradley & Amy Magnuson Christi Rawlings in memory of Chris Sachs Rockwood Apartments Shoal Creek North Apartments Lisa Simpson in memory of Doc Young

Terrazzo Apartments TEXcel Properties Ultimate Resumes LLC in honor of Stephanie Naylor Tim & Trena Wayland in memory of Doc Young

$1-$49 Patricia Almazan Anonymous Anonymous Anonymous Anonymous Anonymous Anonymous Danielle Archuleta Molly Avila in memory of Chris Sachs

Leslie Copeland Ashely Culpepper Matt Gaiero Lake Creek Apartments Billy Lyles Paula McBride Janell Murphy Oâ&#x20AC;&#x2122;Daniel Properties Billie Passmore Platinum Lakeline Apartments Quinn Charles, LLC Rich & Sharron Stroum in memory of Chris Sachs Laurie Trudeau Maricela Vazquez-Alelo Woods at Manchaca Apartments

ABOVE: Enjoying the outdoors at the Treaty Oak Distillery Tour and Taste in September. BELOW: AAA members and local community members alike got into the spirit at Cortâ&#x20AC;&#x2122;s annual Operation Chili Cookoff. Congratulations to the Rainier team for winning audience favorite and the Alliance team for snagging first place!

TOP: It took a while, but folks got into the spirit at the Karaoke Kick Off. BOTTOM LEFT: Thanks to NextGen for putting on a great Volleyball tournament at Moontower.

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Apartment PAC Austin

Larry Larry Niemann Niemann

Fall Fall Golf Golf CLA

SSIC

OCTOBER

12,

2017

Falconhead Golf Course

PLATINUM SPONSORS

Above: Toni Rackley, Flooring Warehouse; Arleen Valdez, Worldwide Pest Control; Seth Onsager, Complete Landscapes; Cindi Reed, Apartment Data Services. (not pictured: PS Landscapes)

GOLD SPONSORS

SILVER SPONSORS

Ameristar Screen and Glass Century AC Supply Valet Living

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Left: Tournament Co-chairs: Nikki Burleson, BG Multifamily, and Anna Samaratunga, Impact Floors with PSC Chair Eric Watson, Century A/C Supply

Women’s Closest to the Pin: Brittany Chavez, Sponsored by Redi Carpet & RentPath Men’s Closest to the Pin: DJ Jones, Sponsored by The Liberty Group & The Steam Team

Left: Women’s Longest Drive: Marla Moss with Greystar. Right: Men’s Longest Drive: Marc Berkey; Sponsored by CORT and Impact Floors

Left: Longest Putt: Sam Levassar; Sponsored by WASH Multifamily Laundry Services & Woods General Contracting.. Right: Last Place: FIDUS Construction Team

Left: 3rd Place: Wedel, Gonzalez, Snider, Theimer. Right: 2nd Place: Ace Fire Equipment Team 2

Left: 1st Place: Ace Fire Equipment Team 1. Right: Best Beverage Station: Flooring Warehouse

JANUARY / FEBRUARY /

F e l l s t a F at the

Salt Lick S A LT L I C K B B Q PAV I L I O N DRIFTWOOD, TX Nov.

2017 14th

If you take the things AAA members love about May Madness: the dancing, the mingling, the BBQ and the beer, take out the bugs, rainy weather and the heat, then add in sâ&#x20AC;&#x2122;mores and a fire pit, what do you have left? Fall Fest, of course! AAA members had a great time in the cool November air eating barbecue, dancing and spending time with friends at the beautiful Salt Lick Pavilion in the Texas Hill Country.

Right: PSC Chair Eric Watson, Century A/C Supply with Fall Fest TriChairs, Toni Rackley, Flooring Warehouse; Brian Hackworth, Gage Multifamily; Shonna Marquis, The Liberty Group

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Platinum SPONSORS

Thanks T O

THE 2017

Fall Fest S P O N S O R S !

Front Row:Â Jarret Isbell, Valet Living; Jeff Pancone, PCI Texas; Ann Poehl, Visual Marketing; Anna Samaratunga, Impact Floors; Back Row: Eric Watson, Century A/C Supply; Rob Walters, Contractors Inc.; Brandi Dathe, AirCo Mechanical; Ryan Harmon, Camp Construction; Rene Flores, Crystal Clear Pools and Spas; (Not pictured: Austin Energy, Invisible Waste Services, Maintenance Supply Headquarters, Park Right Solutions, PS Landscapes, Wash Multifamily Laundry Systems)

Apartments.com BG Multifamily Gage Multifamily Services Hines Pool and Spa S P O N S O R S Lone Star Paving

Gold

Redi Carpet RentPath UCS Zillow Group The Steam Team

ACT Security Group Ameristar Screen and Glass Brook Furniture S P O N S O R S CSC Service Works Flooring Warehouse

Silver

FSI Construction HD Supply Mohawk Industries Republic Services Worldwide Pest Control

JANUARY / FEBRUARY /

Holiday Gala December 14, 2017

Hyatt Regency Austin

Our members celebrated the holidays in grand style at the 2017 Holiday Gala at the downtown Hyatt Regency’s Zilker Ballroom. Everyone enjoyed the sumptuous buffet – including a gourmet mac & cheese bar and prime rib. The Community Outreach committee invited Santa, (a.k.a. Michael Garcia) to come by again this year to take photos with anyone who donated five dollars to Brady’s Bridge. Also during the evening, AAA President Dwayne Stewart and President-elect Renee Zahn presented the 2017 AAA Professional of the Year awards. See the Professional of the Year winners in a separate article in this issue.

Above: David Arnold, Apartments.com; Josh Nichols, Fit Supply & Westlake Home & Commercial; Shay Mickler, The Liberty Group; Haydee Scott, CORT

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Above: AAA Diamond Sponsors present the big $600 cash prize to Debra Stewart

2017 AAA Education Volunteer Speakers Front row left to right, Eric Watson, Renee Clark, Shonna Marquis, Gina Frazza, Angel Davila Back row left to right, Danielle Archuleta, Renee Zahn, Chelsea Kneeland, Stephanie Naylor, Dedra Bouffard, Nikki Burleson, Lyndsay Tadlock Not pictured: Colleen Grahn, Todd Wilcox

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Celebrating Our Maintenance Professionals at

MAINTENANCE HUDDLE DECEMBER 7, 2017

AAA’S EXCLUSIVE EVENT for MAINTENANCE PERSONNEL!

THE WATER TANK

A A A C E L E B R AT E D O U R M A I N T E N A N C E P E R S O N N E L M E M B E R S AT T H E T H I R D A N N UA L M A I N T E N A N C E H U D D L E .

The event was a casual affair held at the fun and laid-back Water Tank. Attendees were treated with two free beers and a free burger and fries from the P. Terry’s food truck...and a surprise snow shower! Over 220 AAA maintenance and supplier members signed up to toast our maintenance personnel members. Here’s to all the hard-working maintenance personnel out there and we hope to see you at the 2018 Maintenance Huddle!

Platinum Maintenance Huddle Sponsors (Left to right): Brandon Doucet, Hines Pool & Spa; Terri Needham, PS Landscapes; Brandi Dathe, AirCo Mechanical; Rob Walters, Contractors Inc; Derek Legendre, Flooring Warehouse; Amy Maples, BG Multifamily; CJ Reed, Ameristar Screen & Glass; Eric Watson, Century A/C Supply (not pictured: FSI Construction; Vamvoras, Ltd.)

Andrew Smith (right) from EG Realty was the big $500 cash prize winner! Presenting the prize is AAA PSC Chair, Eric Watson, Century A/C Supply

JANUARY / FEBRUARY /

Education

OPPORTUNITIES YOUR CHANCE TO GROW AND LEARN Visit austinaptassoc.com/education for more class info and to register. Fair Housing with Attorney Bill Warren COURSE GOOD FOR EDUCATION TRACKS

JANUARY 10 8:30 a.m. - 11:30 a.m. Presented by Bill Warren, Warren Law Firm AAA - 8620 Burnet Rd. #475 $80 per AAA member $70 early bird rate! FREE for ACE subscribers CECs: 3 Join Attorney Bill Warren as he covers the basics and beyond of Fair Housing.

CPO Course COURSE GOOD FOR EDUCATION TRACKS

Speaker Fred Soto, CAMT, Hines Pool & Spa AAA - 8620 Burnet Rd. #475 $300 for AAA members

Spanish Language Session JANUARY 11 & 12 8:30 a.m. - 4:30 p.m.

English Language Session JANUARY 25 & 26 8:30 a.m. - 4:30 p.m. As a supervisor or pool operator, you have a responsibility to protect your patrons’ lives, safety, and health while

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they use your facility. Our two-day course meets the requirements of the National Swimming Pool Foundation (NSPF) Certified Pool Operators (CPO®) certification.

Learn at Lunch: How to Positively Position a Utility Billing Program with Residents JANUARY 18 12:30 p.m. - 1:00 p.m. Sponsored by Minol USA AAA - 8620 Burnet Rd. #475 FREE and for only AAA on-site members CECs: 1 Open and FREE for only AAA on-site members to attend. Can’t leave the office? Select the “attend via webinar” registration option. · Straight from the billing experts, attendees will learn top tips for successfully rolling out or reeducating residents about the benefits of a utility billing program. · Top utility billing program mistakes many properties make and how to avoid them · Sample checklist provided to all attendees to utilize onsite.

Supplier Success

COURSE GOOD FOR EDUCATION TRACKS

FEBRUARY 1 8:30 a.m. - 3:30 p.m. Speaker: Stephanie Naylor, CAS,

NAAEI Certified Instructor, Flooring Warehouse AAA - 8620 Burnet Rd. #475 $99 per AAA member (lunch not included) The Supplier Success course is designed to offer an overview of the apartment industry and recommends ways that suppliers can maximize partnerships with apartment owners, apartment management companies and apartment association members. It was written by successful apartment industry suppliers with years of professional experience.

Financial Bootcamp COURSE GOOD FOR EDUCATION TRACKS

FEBRUARY 13 8:30 a.m. – 12:30 p.m. Speaker: Renee Clark, Gables Residential AAA - 8620 Burnet Rd. #475 $90 per AAA member – ACE subscribers get 10% discount A new curriculum authored by NAAEI, this half-day workshop is an excellent opportunity to sharpen your mathematical skills in preparation for attending any of the credential programs. From calculating percentages, to converting fractions (remember those?), understanding averages and more, this is your chance to “go back to school” in a relaxed and low-stakes environment. Learn how various mathematical

calculations influence operations and get introduced to the more advanced concepts you’ll need to know to advance in your industry career.

Learn at Lunch: Water Submeters Do you know your system? FEBRUARY 15 12:30 p.m. - 1:00 p.m. Sponsored by National Exemption Service AAA - 8620 Burnet Rd. #475 FREE and for only AAA on-site members CECs: 1 Open and FREE for only AAA on-site members to attend. Can’t leave the office? Select the “attend via webinar” registration option. · How to identify your meter system manual read/ wireless / or touch pad · What to look for on a meter health report when to ask for one · How to check to see if meters are working or if it your electronics

Microsoft Excel: Basic Training COURSE GOOD FOR EDUCATION TRACKS

FEBRUARY 20 8:30 a.m. - 11:30 a.m.

Gain an understanding of the functions and features of Microsoft Excel with Basic Training, or go beyond the basics with Intermediate Training to discover the capability of this powerful tool.

Leasing 101 COURSE GOOD FOR EDUCATION TRACKS

JANUARY 10

Microsoft Excel: Intermediate Training FEBRUARY 20 1:00pm - 4:00pm AAA – 8620 Burnet Rd. Ste. 475 Both presented by Ariel Zimmerman, AAA $80 per class per AAA member - $70 early bird rate! $140 for both classes - $130 early bird rate FREE for ACE subscribers

8:30 a.m. - 11:30 a.m. Presented by Shonna Marquis, CAS & Dedra Bouffard, CAM, The Liberty Group AAA - 8620 Burnet Rd. #475 $80 per AAA member - $70 early bird rate! FREE for ACE subscribers CECs: 3 Jumpstart your new hires to gain confidence and the result will be increased occupancy and resident retention!

CECs: 3 per session You must bring your own laptop, or if one is not available, please note on your registration.

QUESTI ON S? Contact AAA Director of Education Ariel Zimmerman at ariel@austinaptassoc.com or 512.323.0990.

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JANUARY / FEBRUARY /

LAW IN ORDER

The Warren Report HEALTHIER LIVING THE SUPREME COURT WAY

Warren Law Firm

In 2018 new year, Texas Supreme Court precedents help us to assess whether our past conduct should continue or whether some changes may be in order.

W Is what we have to do, or sacrifice in order to reach the foreseeable outcome, reasonable or unreasonable?

ith each new year, we assess whether our past conduct should continue or whether some changes may be in order. Now that 2018 is upon us, that assessment is likely underway once again. Step one is to try to determine what the likely outcome will be after we act in a particular manner. There is quite a bit of crystal ball or perhaps even Magic 8 Ball logic in play during this analysis. What we seek to discover through this exercise, in legal terminology, may be foreseeability. Is the likely outcome, if we engage in certain conduct during the new year, foreseeable? Our analysis won’t stop after step one, however, if we are serious about our new year analysis. We recognize that our ability to foresee the future may be flawed. So we add another element to the equation. We add reasonableness. Is what we have to do, or sacrifice in order to reach

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William S. Warren,

the foreseeable outcome, reasonable or unreasonable? The two elements of our analysis are certainly related. Yet they also are distinct and independent. Even if we know what we should do to achieve our foreseeable goal, we must weigh the cost to us and determine whether that cost is unreasonable. If it is, chances are we will pursue a less costly goal. If we do, we will hope that the foreseeable outcome of our new pursuit is as favorable to us as the one we dismissed as unreasonably costly. Throughout the 2018 new year, we can call upon Texas Supreme Court precedent to assist us. In its opinion delivered nearly a year ago, on January 27, 2017, the Texas Supreme Court reversed a Houston 14th Court of Appeals decision, and thoughtfully told Texans how our courts will apply Texas law to analyze the potential liability of apartment owners for the criminal acts of third parties. The case is entitled UDR Texas Prop-

erties LP d/b/a The Gallery Apartments vs. Alan Petrie, 517 S.W.3d 98 (Tex. 2017) (Petrie v. Gallery). As Justice Don R. Willett stated in his concurring opinion in Petrie v. Gallery, “I read the Court’s opinion as holding that a duty is imposed on property owners to use ordinary care to protect invitees from an unreasonable and foreseeable risk of harm from third-party crimes.” The 2017 opinion from Petrie v. Gallery was not the first time the Supreme Court of Texas determined that it made sense to look at foreseeability and reasonableness together. In 1997, the Texas Supreme Court held in Lefmark Management Co. v. Old, 946 S.W. 2d 52, that a person is “...to use ordinary care to protect invitees from criminal acts of third parties if he knows or has reason to know of an unreasonable and foreseeable risk of harm to the invitee.” In fact, the 1997 Texas Supreme Court stated that unreasonableness turns on the risk and likelihood of injury to [a person] as well as the magnitude and consequences of placing a duty on [another person]. Here the first person is the one who gets injured, while the second person is the one who owns the property on which the injury occurred.

Should our personal new year’s development of the plan of action we will adopt in 2018 follow a similar analysis? Should we distinctly consider foreseeability and reasonableness? How likely is it that if we do or refrain from doing certain things (e.g. eat too much and exercise too little), the foreseeable outcome will be overall poorer health? When we examine the second factor, reasonableness, in our analysis we begin to see the magnitude and consequences of reasonable conduct. What burdens will we necessarily incur to prevent or reduce the risk of weight gain and poorer overall health? As a matter of public policy, should one prefer the burdens that accompany being less fit and weighing more, burdens created by eating too much comfort food and being a couch potato? Or should we find those burdens too costly to our overall health? Does the burden of the unpopular changes (e.g. eating better and exercising more) we would be compelled to make in order to prevent a foreseeable decline in our overall health outweigh the risk of poorer health? If the answer is NO, we should make the changes or else accept responsibility for any negative health consequences. We could continue along this non-legal road and end up with a self-help book entitled “Healthy Living the Supreme Court Way.” Then again, we would need a majority to decide upon the content of our book, and that may be challenging. For a more informative and enlightening alternative to enhance our legal knowledge, let us take the foregoing concepts of foreseeability and reasonableness and explore the outcome of the Petrie v. Gallery case. Alan Petrie was assaulted and robbed in the visitors parking lot of Gallery Apartments. The Court’s opinion describes the incident like this: Mr. Petrie arrived at Gallery Apartments one morning around

2:00 a.m. to attend a party hosted by a co-worker. Upon his arrival he parked in the visitor lot. Although the complex was gated, the visitor parking lot, which spanned most of the property’s street frontage, was outside the gate and accessible to the public. While Petrie made a phone call from inside his car, a vehicle pulled up behind his, blocking him in. Two men exited the vehicle and approached Petrie’s car. One man pointed a shotgun at Petrie and

OUTLOOK HAZY

ordered him to exit the car. Petrie complied and when requested, he surrendered his wallet and keys. But when ordered to lie down, he hesitated. So one of the men shot him in the knee and Petrie fell to the ground. The shooter then placed the shotgun barrel to Petrie’s head and pulled the trigger, but the weapon did not fire. Petrie quickly crawled under the vehicle next to him while the assailants fled. Petrie sued the Gallery Apartments alleging it knew or should have known about the high crime rate on its premises and in the surrounding area, yet failed to use ordinary care to make the complex safe. After a jury trial, Petrie lost and recovered nothing after the trial

court concluded Gallery owed no duty to Petrie. There was an appeal and the Houston Court of Appeals saw it differently. They concluded “There is evidence of the foreseeability of an unreasonable risk of harm that a person on the premises would be the victim of violent criminal conduct.” The Houston Court of Appeals erroneously held that “[t]he potential unreasonableness and foreseeability of harm is considered as a whole, not as separate elements requiring independent proof.” To support its position, the court of appeals incorrectly stated that “[w]hether the risk of criminal conduct is both unreasonable and foreseeable is determined by assessing the five Timberwalk Factors.” What are those, and what is Timberwalk? Timberwalk is another Texas Supreme Court opinion from 1998 often discussed in seminars - that address apartment liability for crimnal acts on its property. The case is entitled Timberwalk Apartments Partners, Inc. v. Cain, 972 S.W. 2d 749 (Tex. 1998). The Timberwalk Factors are designed to determine whether the occurrence of certain criminal conduct on a landowner’s property should have been foreseen. The Texas Supreme Court presented the five Timberwalk Factors, and in so doing, instructed lower courts to consider: (1) whether any criminal conduct previously occurred on or near the property; (2) how recently it occurred; (3) how often it occurred; (4) how similar the conduct was to the conduct on the property; and (5) what publicity was given to the occurrences to indicate that the landowner knew or should have known about them. These factors are still valid when considering whether and to what extent an apartment owner may be liable for third party criminal acts on their property. But the Petrie v. Gallery case points out that the Timber-

When we examine the second factor, reasonableness, in our analysis we begin to see the magnitude and consequences of reasonable conduct.

JANUARY / FEBRUARY /

Establishing only the foreseeability of a particular type of conduct or outcome is insufficient.

walk Factors address only foreseeability. A second analysis to determine reasonableness must also be done, and it must be done separately. The Texas Supreme Court stated in the Petrie v. Gallery opinion that it designed the Timberwalk Factors to measure foreseeability; [and] their application cannot, without more, determine the reasonableness of the risk of harm.” The majority opinion in the Petrie v. Gallery case went on to conclude that “unreasonableness turns on the risk and likelihood of injury to the plaintiff [i.e. injured party] as well as the magnitude and consequences of placing a duty on the defendant [i.e. apartment owner].” “A risk is unreasonable,” states the Texas Supreme Court, “when the risk of a foreseeable crime outweighs the burden placed on property owners – and society at large – to prevent the risk.” The court noted that none of the Timberwalk Factors compels any consideration of what burdens a property owner would necessarily incur to prevent or reduce the risk of a crime. Likewise, the [Timberwalk] factors do not address whether, as a matter of public policy, it is preferable to impose such burdens or, instead, accept the risk that a crime will occur. The Petrie v. Gallery opinion, therefore, has clarified that there must be two separate, although related, inquiries when someone seeks monetary relief against an apartment owner for damages caused by a third party criminal act on the property. The Petrie v. Gallery opinion has instructed us that the five Timberwalk Factors do not cover both the foreseeability and unreasonableness analyses.

If there is a trial, the victim must offer compelling evidence establishing the things the owner could have done to prevent crime were not so oppressive and expensive as to be unreasonable. In the Petrie v. Gallery case, the lawyers for Mr. Petrie were asked during oral argument before the Supreme Court of Texas what evidence had been admitted at trial to show the burden Gallery Apartments should bear to prevent crimes like those that injured Petrie. The

lawyers identified four; but they acknowledged that there was only one of the four for which there was evidence in the record of the trial. The four mentioned to the justices were: (1) having improved lighting in the visitor parking lot; (2) having courtesy officers who would patrol from 10:00 p.m. to 2:00 a.m. on Friday and Saturday nights; (3) having off duty police monitor the parking lot; and (4) trimming a row of hedges

that run between the visitor parking lot and the sidewalk. Only the better lighting proposal, however, was supported by any actual evidence. The Texas Supreme Court justices also asked Petrie’s appellate lawyers what it would cost Gallery Apartments to implement a police presence in its parking lot. Petrie’s lawyers again had to admit there was no such evidence in the trial record. The Texas Supreme Court has now made it clear that even if a plaintiff, namely a third-party crime victim, establishes that the criminal act was foreseeaable, that is only part of the total burden they must satisfy to prevail. In addition, the plaintiff must introduce compelling evidence on what the actual burden on the defendant, (that is an apartment complex owner), would be to prevent or reduce violent crime on their premises. Establishing only the foreseeability of a particular type of conduct or outcome is insufficient. The evidence must also call for the conclusion that allowing the risk to exist unchecked is unreasonable. The risk, foreseeability and likelihood of injury must be weighed against the social utility of the actor’s conduct, the magnitude of the burden of guarding against the injury, and the consequences of placing the burden on the property owner. There must be a balancing of the risk to the victim and the burden on the property owner to prevent the commission of crime at its apartment community. In 2008, in the case of Trammell Crow Central Texas, Ltd. v. Gutierrez, a concurring opinion by Supreme Court of Texas Justice Wallace Jefferson commented how the unrea-

B I L L W A R R E N is in his 37th year as a lawyer. His law practice focuses on a variety of issues and cases, the majority of which address the concerns of those active in the multi-family industry. He founded and manages Warren Law Firm. In addition, he serves as Of Counsel for the Texas Apartment Association and as Legal Counsel of the Austin Apartment Association. Bill is also a Credentialed Mediator in Texas. He writes and speaks regularly, and as author of Law In Order: The Warren Report he has had over 120 articles published. His topics cover all nature of issues pertaining to rental housing, from onsite to the boardroom to the courtroom. Bill has been Board Certified in Civil Trial Law by the Texas Board of Legal Specialization for 30 years, and is also a Fellow of the College of the State Bar of Texas. He can be reached at Warren Law Firm, 1011 Westlake Drive, Austin, Texas 78746, (512) 347-8777, or through his firm’s website at www.WLFtexas.com.

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sonableness inquiry includes whether crime prevention measures required conspicuous security at every point of potential contact between a patron and a criminal, or requires extraordinary measures to prevent a similar occurrence in the future. Justice Jefferson went on to comment, in the same opinion, as follows: “[t]he question is the extent to which we should require premises owners – even those who have experienced crime in the past – to provide the same level of security that airports enlist to prevent terrorism. Life in a free society carries a degree of risk. That risk can be virtually eliminated by a pervasive military presence, but the burdens – both in terms of the economic cost to premises owners and in the oppressive climate a police state spawns – would be prohibitive.” A key takeaway from the Petrie v. Gallery case is that there is a lot to prove at a trial involving a claim based upon third party crime. The Timberwalk Factors remain. But to them, we can now add the Petrie Factors. What are they? If a risk posed by foreseeable criminal activity is established, that risk must be weighed against the consequences of placing a too high a burden on the owner of the apartments, and on society, to reduce or eliminate that risk. If the risk is still unreasonable in light of the requisite burden, liability on the apartment owner may result. When you are weighing both the existence of risk and the burden of preventing that risk, separate evidence of both is needed. The inquiries are uniquely distinct. While they are related issues, they are also separate elements requiring independent proof. The scales tipped in favor of Gallery Apartments, to at least a large extent, because Petrie offered no evidence of and did not argue that he faced an unreasonable risk of harm.

Stated another way, Petrie’s case failed because the opinion suggests he relied exclusively on a foreseabilty evaluation. He correctly argued the Timberwalk Factors were determinative of the foreseeability the crime would occur. But he incorrectly argued that those same five factors were determinative of both the burden on Gallery Apartments to make the property safe from foreseeable crime, and whether that burden was reasonable. The record from the Petrie v.

S K

I R

Gallery case was neither obtained nor reviewed to write this article. As such, many questions – the rest of the story one might say – remain unanswered. There are certainly a lot of answers to who, what, where, when, why and how questions that the judge and jury took into account. No matter what those answers may have been, they may not have helped Petrie to prevail. When the trial court judgment stated that Gallery Apartments owed no duty to protect Petrie from the criminal acts of third persons, did it make that determination based on foreseeability or unreasonableness or both? All we know is that the trial court judge concluded

that by failing to address unreasonableness, Petrie failed to challenge a potential independent basis for the trial court’s ruling. We also know that the Houston 14th Court of Appeals disagreed with the trial court. It concluded that there was evidence Gallery Apartments knew or should have known of a foreseeable risk of harm that a person on the premises would be the victim of violent criminal conduct. The court of appeals went on to erroneously hold that “[t]he potential unreasonableness and foreseeability of harm is considered as a whole, not as separate elements requiring independent proof.” In fact, the court of appeals expressly and again erroneously determined that “[w]hether the risk of criminal conduct is both unreasonable and foreseeable is determined by assessing the five Timberwalk Factors.” The Texas Supreme Court ultimately agreed with the trial court. The Petrie v. Gallery opinion concluded as follows: “We reverse the court of appeals because it failed to properly consider whether the risk of harm was unreasonable. We render judgment in Gallery’s favor because Petrie failed to offer evidence of the burden that would be imposed on Gallery to prevent or reduce the risk of a crime like this one.” Whether your personal assessment of your new year’s conduct will take the form of a resolution or a commitment, realize that its success depends upon a two-part (at least) analysis. First, can you foresee the consequences of your questionable conduct (e.g. over-eating and under-exercising)? Yes. Second, will you independently and candidly weigh the costs to you to eliminate the questionable conduct? After reading this, you most likely will. Will you achieve your resolution of better health in 2018? The Magic 8 Ball says “Signs Point to Yes.”

Will you achieve your resolution of better health in 2018?

JANUARY / FEBRUARY /

The Austin Multi-Family (877) APT-DATA www.apartmenttrends.com

TREND REPORT 3RD Quarter 2017 COPYRIGHTED REPORT

Average Occupancy:

92.4%

Average Rent:

$1,215

Average Square Feet:

859 $1.41

New Units Added (conventional): 3,275 Average Sales Price/Unit: $159,438

Did you know? The statistics in this report are based on conventional properties - unless otherwise noted. For further information, all of our data can be searched on the website. 3Q17 Affordable Housing Stats: 20,676 Units – 94% - $1.03 psf 3Q17 Student Housing Stats: 11,747 Units – 96.6% - $1.73 psf We appreciate the cooperation and support that we received from all property managers, assistants and owners.

Inside... Occupancy Page 2 Rental Rates Page 2 Absorption Page 3 Unit Mix Averages Page 3 New Construction Page 4 Construction Comparison Page 5 Sales Page 6 Population/Job Growth Page 7 Borders & Parameters Website The information contained herein was obtained from our industry sources and other third parties, and we have used commercially reasonable efforts to gather, verify, analyze and report such information. NONETHELESS, WE MAKE NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, INCLUDING ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE OR USE, WITH RESPECT TO THE INFORMATION CONTAINED HEREIN. All information should be independently verified by the user of this report. Reproduction of this report in whole or in part is prohibited without the prior written consent of Austin Investor Interests, LLC.

324315

Diminishing Returns…

Just the Facts...

Average $/SF:

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As the number of new unit deliveries continues to rise, and in-migration from the east and west coasts steadily slows, the local apartment market reflects a pattern of diminishing returns that has lasted for the past two years. Despite the decline, many new developments move forward and investors continue to pour in. The third quarter, usually the strongest quarter of the year, held occupancy steady at 92.4% during one of the largest new unit delivery waves seen in many years. However, while occupancy struggled to maintain the status quo, annual rents, which are usually heightened by new luxury additions and upgrades, crashed during the quarter – falling from an annual growth rate of over 4.5% this time last year, to a nominal .23%, to rest at $1.41psf. Although effective rental rates didn’t keep the pace, there may have been some reprieve for occupancy due to the latest hurricane disaster. However, there have been few reports of market impact therein. On the other hand, many properties reported a loss of tenant retention because of job transfers out of the area, but the dominant cause of reported moves were tenants feeling priced out of the rental market and choosing home ownership instead. On that note and for future reference, the local home buyer’s market has just recently experienced a shift as well. Previously, home sales and prices hit record highs in both 2015 and 2016, however, the latest data from the Austin Board of Realtors reflects a downward shift in year over year pricing with inventory levels on the rise. It is yet to be seen if there will be a continuation of this trend but it is expected – unless there is a dramatic change in the flow of in-migration. With all of that said, the Austin area is not expected to experience the heights in growth seen in the past, but interest among developers and investors alike remain. There are over 26,000 units in the permitting process or in the planning stages, and the number of sales transactions remains on par with annual totals, only with a greater supply of “for sale” assets entering the market. The fourth quarter is likely to be challenged due to the extensive number of new unit deliveries from delays that will enter the market during the seasonally slow period. Sales, however, are expected to increase.

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E-mail: info@apartmenttrends.com

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Centex Construction Mark Herbert 281-587-5400

Crestmark Construction Services Brenda Nite 713-426-6161

Falcon Construction USA Brent McGrath 512-610-1124

Global Restoration Services Eric DeLeon 210-347-8431

JMI Contractors Melissa Vale 210-492-8181

Linder Reconstruction Services Matt Linder 512-848-3484

Renaissance Contracting, LLC Anthony Mullens 512-691-9047

TPI Painting, Inc Al Torres 713-668-7986

Consulting Broker Multifamily Consulting Group Chad Christian 281-710-3800

Copier/Printers North Austin Speedpro Imaging Francine Redmond 512-989-5868

Counter Top Installation

Precision Safe Sidewalks, LLC

Countertop & Cabinet Solutions

Premium Cuts Lawn Service & Maintenance

Gold Star Cabinets & Countertops

Stripe-It-Up

Synergy Granite LLC

Dave Lardner 512-369-2558

Jeannette Wagoner 512-252-2264 Katie Youngblood 512-966-2511

Keri Zach 830-980-1534

Trojan Tidwell 512-251-9279

Demetri Montez 512-778-9007

The CounterSource, Inc Todd Keesee 512-587-2160

Counter Top Refinishing Countertop & Cabinet Solutions Keri Zach 830-980-1534

Quality Surface Solutions,Inc. Karma Delgado 512-441-2909

Detention Pond Maintenance & Recovery Patrick Goulding 512-331-1700

Directories & Guides ForRent.com

Danielle Archuleta 512-326-1133

Surface Connection

RentPath

Counter Tops-Granite

Door Hardware

Mike Canfield 512-507-8202

Chelsea Kneeland 469-662-3097

Gold Star Cabinets & Countertops

Longhorn Mobile Glass Service Inc

Synergy Granite LLC

Doors & Door Products

Trojan Tidwell 512-251-9279

Demetri Montez 512-778-9007

The CounterSource, Inc Todd Keesee 512-587-2160

Credit Reporting Agencies AmRent

Lisa Rusie 855-532-2883

National Credit Systems, Inc Kristin Muse 800-367-1050

National Tenant Network Stacy Howell 800-801-1371

Tenant Tracker, Inc Troy Pate 800-658-9369

Criminal Record Search Liberty Group, The Shay Mickler 512-225-1860

Tenant Tracker, Inc Troy Pate 800-658-9369

D Deck Builders A-1 Services Maintenance Contractors Ron Little 512-443-2222

Bartley Construction Dennis Bartley 512-303-9688

JMI Contractors Melissa Vale 210-492-8181

Decks Infinite Capital Construction Chris Macias 512-368-3854

KoolCote of Texas Stacy Perlinger 512-251-5740

Sungrow Landscape Services Patrick Goulding 512-331-1700

Demolition Contractors JMI Contractors Melissa Vale 210-492-8181

Descaling Superior Descaling Inc - SDI John Bune 512-748-9480

The Residential Perimeter Security Specialists

Sungrow Landscape Services

Fred Vierna 512-443-9000

SALES ★ REPAIR ★ INSTALLATION • Automatic Gates • Telephone Entry • Radio Controls • Video Security • Ornamental Iron

• Wood Fencing • Rails • Refurbishing • Powerwashing • Replacement Remotes

SAME DAY SERVICE AVAILABLE

512-296-2671

www.austinestategate.com anthony@austinestategate.com

Cedar Park Overhead Doors Todd Gilstrap 512-335-7441

Longhorn Mobile Glass Service Inc Fred Vierna 512-443-9000

Doors-Patio Affordable Screens & Glass Rick Middleton 512-358-1560

Drywall Contractors

Drain & Sewer Cleaning Airco Mechanical Brandi Dathe 512-837-2917

Drainage Contractors A Plus Asphalt & Concrete Art Aja 512-251-8920

Complete Landscapes, Inc. Susan Bishop 512-252-0141

Premium Cuts Lawn Service & Maintenance Jeannette Wagoner 512-252-2264

Sungrow Landscape Services Patrick Goulding 512-331-1700

Drug Testing Services TSGI

Samantha Kool 512-832-5300

Dry Cleaning Services Love Lockerz

Jason Jones 512-718-7940

MW Cleaners

Frank Duffy 281-734-5104

Dryer Vent Cleaning Blackmon Mooring of Austin

Serena Nikonowicz 512-574-8043

Top Hat Chimney Sweeps Home & Commercial Services Ann Miller 512-352-0313

WASH Multifamily Laundry Systems Julie Thetford 214-548-1952

Capture The Market Beth Doty 866-778-7719

Jessica Hernandez 512-244-2777

TBC Services, LLC

Emergency Phones

Tom Burghart 512-217-8020

Kings III Emergency Communications Gary Weldon 512-992-4134

Ameristar Screen and Glass CJ Reed 512-910-3050

E-Mail Video Marketing Solutions

Quality Service of Texas, Inc

On Guard, Inc

Electric-Contractors

Bill White 713-664-8273

All-Cor Services Steve Wingo 512-826-4542

Emergency Water Services

Facility Innovations Group, LLC Ed Fahrenkrug 512-655-3676

Serena Nikonowicz 512-574-8043

Mark Ezell 512-574-5117

Peter Flynn 512-394-1111

James Bagby 512-442-6782

UCS

Lightning Electrical, LLC

Ben Wells 512-385-6600

Rick Morgan 512-642-4417

Employee Morale Programs

Mtech

Nfinite Pursuit

512-929-7090

Electric-Equipment & Supplies HD Supply

Brandon Hill 229-942-4300

Employee Screening

Michael Lindemann 512-647-8167

Liberty Group, The Shay Mickler 512-225-1860

Maintenance Supply HQ Scott Credeur 512-335-6700

Tenant Tracker, Inc

Electronic Rent Collection

need screens?

Products and Services

Camp Construction

Fox Service Company

Samantha Oscar 972-349-1406

Matt Mccarty 512-610-3015

Blackmon Mooring of Austin

Fixed Maintenance and Repair

ResMan

Belfor Property Restoration

Troy Pate 800-658-9369

The PI Company Mary Derby 800-260-0079

Call About our FREE Custom Measure Screen Inventory Program

Window Screens – Patio Door Screens

www.ameristarglass.com PHONE 512.910.3050 • FAX 512.910.2003 Serving the Apartment Industry Exclusively Since 1989

JANUARY / FEBRUARY /

TSGI

Samantha Kool 512-832-5300

Employment AgenciesPermanent BG Multifamily

Nikki Burleson 512-481-1234

Hire Priority Staffing Loa McManus 512-338-4473

Liberty Group, The Shay Mickler 512-225-1860

TSGI

Samantha Kool 512-832-5300

Employment AgenciesTemporary BG Multifamily

Nikki Burleson 512-481-1234

Hire Priority Staffing Loa McManus 512-338-4473

Liberty Group, The Shay Mickler 512-225-1860

Radley Staffing

Jon Lantrip 512-502-3030

Star Personnel

Ashley Arellano 832-242-6800

The Personnel Store, Inc Damion White 512-236-1400

Products and Services

TSGI

Samantha Kool 512-832-5300

Employment Services Hire Priority Staffing Loa McManus 512-338-4473

Liberty Group, The Shay Mickler 512-225-1860

Radley Staffing

Jon Lantrip 512-502-3030

The Personnel Store, Inc Damion White 512-236-1400

Energy Auditing 1st Choice Energy David Malone 512-345-0956

Entertainment Apartment Life

Randy Ginnan 607-368-4680x321

Evictions Connect2Court

J Daniel Maggard 404-500-5743

Law Offices of Brian P Cweren Brian Cweren 713-622-2111

Law Offices of R. David Fritsche David Fritsche 210-227-2726

Nationwide Eviction Eddie Young 512-551-0357

Executive Search Services Hire Priority Staffing Loa McManus 512-338-4473

Liberty Group, The Shay Mickler 512-225-1860

Exercise Equipment-Dealers Advanced Exercise Equipment Ryan McAfee 512-800-0959

Comm-Fit

Marcus Ling 512-378-3581

Fit Supply

Joshua Nichols 512-971-7399

Kraftsman Commercial Playgrounds & Water Parks Melissa Valdez 281-353-9599

Marathon Fitness

Demariee Anderson 800-391-9496

Exercise EquipmentService & Repair Advanced Exercise Equipment Ryan McAfee 512-800-0959

Comm-Fit

Marcus Ling 512-378-3581

Fitness In Motion Ron Adams 512-658-2860

Marathon Fitness

Demariee Anderson 800-391-9496

BEST

Ari Kahn 512-522-2378

Energy Conservation Consultation 1st Choice Energy David Malone 512-345-0956

BEST

Ari Kahn 512-522-2378

Energy Service 1st Choice Energy David Malone 512-345-0956

2 S-D, Inc

Kevin Seelhammer 830-627-2734

All-Cor Services Steve Wingo 512-826-4542

Associated Time & Parking Patrick Dolan 512-693-9200

Camp Construction Peter Flynn 512-394-1111

Impact Fire Services

Meyer Smith, Inc

StoveTop FireStop

Matthew Fooshee 832-444-7611 Jay Esmay 713-862-7339

Premium Cuts Lawn Service & Maintenance Jeannette Wagoner 512-252-2264

Financial Planning Brown Insurance Group Cory Brown 512-523-4002

Financing CBRE Capital Markets Peter Gineris 915-585-3883

TruWest Credit Union Michael Gandy 512-252-6007

Fire Alarm System Monitoring Ace Fire Equipment Ashley Stein 512-835-2020

Alarmtechs, Inc. Terry Delzeit 281-391-6066

Alliance Safety and Fire Protection LP Seth Smith 512-461-7890

Firetrol Protection Systems, Inc. John Rogers 512-687-0115

GSC Fire & Security Mark Cummings 512-697-8723

TriStar Commercial LLC Tim Walker 512-733-0944

Fire Alarm Systems Ace Fire Equipment Ashley Stein 512-835-2020

Alarmtechs, Inc. Terry Delzeit 281-391-6066

Alliance Safety and Fire Protection LP Seth Smith 512-461-7890

Firetrol Protection Systems, Inc. John Rogers 512-687-0115

GSC Fire & Security Mark Cummings 512-697-8723

Impact Fire Services Rob Thomas 512-243-7788

TriStar Commercial LLC Tim Walker 512-733-0944

Valor Fire Protection John Couch 512-846-4142

Fire Extinguishers Ace Fire Equipment Ashley Stein 512-835-2020

Rob Thomas 512-243-7788

Joanna Osborne 817-870-8081

Fire Hydrant Inspection Repair Service & Testing Ace Fire Equipment Ashley Stein 512-835-2020

Hyden Construction Services, LLC Brian Hyden 512-947-1945

Fire Protection Equipment & Supply Firetrol Protection Systems, Inc. John Rogers 512-687-0115

StoveTop FireStop Joanna Osborne 817-870-8081

TriStar Commercial LLC Tim Walker 512-733-0944

Fire Restoration Belfor Property Restoration Matt Mccarty 512-610-3015

Blackmon Mooring of Austin Serena Nikonowicz 512-574-8043

Camp Construction Peter Flynn 512-394-1111

Capitol Construction/CPC Barbara Crawford 512-289-0227

Crestmark Construction Services Brenda Nite 713-426-6161

DFW Housing Partners Clark Crawford 817-908-1847

Falcon Construction USA Brent McGrath 512-610-1124

Gage Multifamily Services Rich Trepanier 512-903-9173

JMI Contractors Melissa Vale 210-492-8181

The Ironwood Group Todd Pirtle 512-298-2004

TPI Painting, Inc Al Torres 713-668-7986

Fire Sprinkler SystemsInstallation Service & Inspection Ace Fire Equipment Ashley Stein 512-835-2020

Alliance Safety and Fire Protection LP Seth Smith 512-461-7890

American Fire Systems Craig Branstetter 713-466-9898

Austin Energy

Falcon Construction USA

Firetrol Protection Systems, Inc.

Blackmon Mooring of Austin

Infinite Capital Construction

GSC Fire & Security

Jaime Gomez 512-482-5332 Serena Nikonowicz 512-574-8043

Fences & Rails

Metroflor Corporation

/ W I N D O W O N R E N TA L H O U S I N G

Brent McGrath 512-610-1124 Chris Macias 512-368-3854

John Rogers 512-687-0115

Mark Cummings 512-697-8723

John Rogers 512-687-0115

Mark Cummings 512-697-8723

RECYCLING REQUIRED Austin’s Universal Recycling Ordinance (URO) requires all apartment community owners/managers ensure residents and employees have access to: - Conveniently located recycling containers - Sufficient recycling capacity & pick-up services - Bilingual container signs and resident education

Get free assistance, training and resources at:

austintexas.gov/uro (512) 974-9727 | commercialrecycling@austintexas.gov

Fire/Water Damage Restoration Bartley Construction Dennis Bartley 512-303-9688

Belfor Property Restoration Matt Mccarty 512-610-3015

Fit Supply

Joshua Nichols 512-971-7399

Nfinite Pursuit

Brandon Hill 229-942-4300

Fitness Equipment Repair & Service

Blackmon Mooring of Austin

Advanced Exercise Equipment

Capitol Construction/CPC

Fitness In Motion

Serena Nikonowicz 512-574-8043 Barbara Crawford 512-289-0227

Contractors, Inc Rob Walters 512-733-0600

FIDUS Construction Services Lauren Hudler 512-590-2707

Hurcon, Inc

Bobby Griggs 281-847-3600

TBC Services, LLC Tom Burghart 512-217-8020

The Steam Team Ashtynn Smith 512-739-7237

UCS

Ben Wells 512-385-6600

Fitness Design & Management Advanced Exercise Equipment Ryan McAfee 512-800-0959

Ryan McAfee 512-800-0959 Ron Adams 512-658-2860

Flags Banners & Pennants

Colors Unlimited Rob Tatrow 512-339-3023

Criterion Brock Art Lopez 512-230-5635

Dixie Carpet Installation, Inc Tristian Schwenke 512-442-6927

Floor King, Inc

Roy Whitaker 512-346-7034

Flooring Warehouse Matt Naylor 512-335-8138

Image 360

Impact Floors

North Austin Speedpro Imaging

McMahan’s Flooring, Inc

Gordon Stehr 512-436-0134 Francine Redmond 512-989-5868

Floor Covering Distributors Floor King, Inc

Roy Whitaker 512-346-7034

Mohawk Industries Ty Thompson 512-203-4833

Floor Coverings Sales & Installation Arbor Contract Carpet Tiffany Strong 512-339-1075x7115

Capitol Floor

Brett Weiss 512-339-1555

Moises Gonzalez 512-833-6399 Brenda Carpenter 855-472-7585

Rasa Floors

Daniel Pena 512-371-9966

Redi Carpet

Tony Boatman 512-383-1314

Floor Restoration-Hardwood Floor King, Inc

Roy Whitaker 512-346-7034

Floorcovering Manufacturer Metroflor Corporation Matthew Fooshee 832-444-7611

Mohawk Industries Ty Thompson 512-203-4833

Flooring-Vinyl/Laminate Capitol Floor

Brett Weiss 512-339-1555

Colors Unlimited Rob Tatrow 512-339-3023

Floor King, Inc

Roy Whitaker 512-346-7034

Impact Floors

Moises Gonzalez 512-833-6399

McMahan’s Flooring, Inc Brenda Carpenter 855-472-7585

Metroflor Corporation Matthew Fooshee 832-444-7611

Readers Wholesale Jason May 713-224-8300

Foundation Contractors Church Services

Stephanie Meatto 713-722-5000

Foundation Specialists Managers Office 512-291-4374

FSI Construction Inc Gary Greene 512-291-4374

JANUARY / FEBRUARY /

JMI Contractors Melissa Vale 210-492-8181

Framing Contractors Bartley Construction Dennis Bartley 512-303-9688

Camp Construction Peter Flynn 512-394-1111

Furniture-Outdoor Exteriors Contract Sales & Design Karla Urbina 512-610-3888

Leisure Creations Davy Johnson 866-765-6726

Texacraft

Susan Leigh 205-4866027

Furniture-Outdoor Park Exteriors Contract Sales & Design Karla Urbina 512-610-3888

TF Harper & Associates LP Cindi Chrastecky 512-440-0707

Furniture-Rentals Brook Furniture Rental Erin Mungovan 832-590-8005

Charter Furniture Rental, Inc. Nicki Granberry 512-705-2669

Products and Services

CORT

Lindsey Osborne 512-719-9040

Exteriors Contract Sales & Design Karla Urbina 512-610-3888

Furniture-Sales Charter Furniture Rental, Inc. Nicki Granberry 512-705-2669

CORT

Lindsey Osborne 512-719-9040

Exteriors Contract Sales & Design Karla Urbina 512-610-3888

Furniture-Swimming Pool Exteriors Contract Sales & Design Karla Urbina 512-610-3888

Leisure Creations Davy Johnson 866-765-6726

Texacraft

Susan Leigh 205-4866027

G Garage Doors & Openers Cedar Park Overhead Doors Todd Gilstrap 512-335-7441

R&S Overhead Garage Door of Austin Mandy Jones 512-794-3667

/ W I N D O W O N R E N TA L H O U S I N G

Garbage Collection Bulk Services LLC Morgan Beard 512-770-9060

Central Texas Refuse, Inc Vic Thomas 512-243-2833

Texas Disposal Systems Dennis Hobbs 512-421-1359

Gates-Automatic & Manual Associated Time & Parking Patrick Dolan 512-693-9200

Austin Estate Gate Anthony Bruno 512-296-2671

Bartley Construction Dennis Bartley 512-303-9688

Cedar Park Overhead Doors Todd Gilstrap 512-335-7441

Compound Security Specialist Robert Palmerton 512-444-4283

GateCode

Liam Pope 512-571-1001

Meyer Smith, Inc Jay Esmay 713-862-7339

CTI Construction

Ameâ&#x20AC;&#x2122;s Mirror & Glass

DFW Housing Partners

Apartment Glass Products

FIDUS Construction Services

Longhorn Mobile Glass Service Inc

Ray Logan 830-857-5944

Clark Crawford 817-908-1847 Lauren Hudler 512-590-2707

Foundation Specialists Managers Office 512-291-4374

FSI Construction Inc Gary Greene 512-291-4374

Gage Multifamily Services Rich Trepanier 512-903-9173

Global Restoration Services Eric DeLeon 210-347-8431

Guardian Construction Bill Holcomb 512-250-9478

Hurcon, Inc

Bobby Griggs 281-847-3600

Infinite Capital Construction Chris Macias 512-368-3854

JMI Contractors Melissa Vale 210-492-8181

R&S Overhead Garage Door of Austin

Linder Reconstruction Services

TriStar Commercial LLC

M&M Painting & Construction

Mandy Jones 512-794-3667

Tim Walker 512-733-0944

General Contractors 2 S-D, Inc

Kevin Seelhammer 830-627-2734

A-1 Services Maintenance Contractors Ron Little 512-443-2222

All-Cor Services Steve Wingo 512-826-4542

AYS Capital & Renovations, LLC Joey Susan 512-454-5704

Bartley Construction Dennis Bartley 512-303-9688

Blackmon Mooring of Austin Serena Nikonowicz 512-574-8043

BR Texas

Richard Riley 210-504-4630

Build Right Construction Fortunato Gomez 512-545-5080

Camp Construction Peter Flynn 512-394-1111

Capitol Construction/CPC Barbara Crawford 512-289-0227

Contractors, Inc Rob Walters 512-733-0600

Crestmark Construction Services Brenda Nite 713-426-6161

Matt Linder 512-848-3484 Karen Iosue 210-614-9994

Mr Patch & Repairs Jorge Gonzalez 512-792-9539

PCI Texas

Jeff Pancone 512-983-6831

Protractor Services Maisie Dickerson 512-282-5722

Smart Companies, Inc Misty Garwood 512-452-4554

Swet Construction Group Frank Hutchinson 321-594-5569

TBC Services, LLC Tom Burghart 512-217-8020

The Ironwood Group Todd Pirtle 512-298-2004

TiCon Texas Construction Services Trey Murphy 281-932-8521

Troy Shugart 512-480-9585 EdyLyn Dean 512-662-7036

Fred Vierna 512-443-9000

Golf Cars & Carts-Rentals Golf Cars of Austin Austin Evans 512-312-4115

Golf Cart Zone

Aaron Gouldie 512-258-9663

Mission Golf Cars

Chad Bachhofer 800-324-7868

Golf Cars & Carts-Sales Golf Cars of Austin Austin Evans 512-312-4115

Golf Cart Zone

Aaron Gouldie 512-258-9663

Mission Golf Cars

Chad Bachhofer 800-324-7868

Graphic Designers North Austin Speedpro Imaging

Francine Redmond 512-989-5868

Gutters Kidd Roofing

Ken Johnson 512-671-7791

Gutters & Downspouts Camp Construction Peter Flynn 512-394-1111

Five Star Gutters & Services, Inc Joann Rogers 512-944-3924

JMI Contractors Melissa Vale 210-492-8181

Kidd Roofing

Ken Johnson 512-671-7791

Gutters-Cleaning & Repair Five Star Gutters & Services, Inc Joann Rogers 512-944-3924

Keith Barker Roofing & Solar Keith Barker 512-447-7663

Sungrow Landscape Services Patrick Goulding 512-331-1700

UCS

Ben Wells 512-385-6600

Woods General Contracting, LLC John Woods 817-203-8710

Glass-Sales & Service Affordable Screens & Glass Rick Middleton 512-358-1560

Ameristar Screen and Glass CJ Reed 512-910-3050

Hardware HD Supply

Michael Lindemann 512-647-8167

Home Depot, The Richard Salinas 830-613-9453

Maintenance Supply HQ Scott Credeur 512-335-6700

Heating SystemsSupplies & Parts Aces A/C Supply Robert Arroyo 512-832-7881

HD Supply

Michael Lindemann 512-647-8167

Maintenance Supply HQ Scott Credeur 512-335-6700

Holiday Lighting Sungrow Landscape Services Patrick Goulding 512-331-1700

Hot Tubs & Spas Hines Pool And Spa

Andy Hines/ Brandon Doucet 512-873-8565

HVAC Aces A/C Supply Robert Arroyo 512-832-7881

AGES Consulting Brian Burke 844-533-4547

All-Cor Services Steve Wingo 512-826-4542

Blackmon Mooring of Austin Serena Nikonowicz 512-574-8043

Ferguson Facilities Supply 888-334-0004

Robert Madden Industries Tiffany Paluso 512-837-8521

I Insulation-Contractors 1st Choice Energy

David Malone

512-345-0956

Insurance Blancken Insurance Group Russ Blancken 512-246-2122

CELEBRATING 40 YEARS OF PARTNERSHIP WITH THE APARTMENT INDUSTRY! We’ve led the way in developing creative solutions to help increase occupancy and resident satisfaction. n

Furniture to fit any style and budget

Model staging

Corporate/guest suite program

Quality new and previously leased furniture for sale in our Clearance Centers

Benefit of CORTpoints and Visa Gift Cards

Capitol City Insurance Carol Baker 512-343-0280

Evans, Ewan, & Brady Insurance Agency Ken Ewan 512-869-1511

Jansen International, LLC Charles Dale 800-779-8714

Strategic Risk Specialists, LLC

Justin Curnel 830-500-3033

The Beneke Company Adjusters International Jim Beneke 512-328-1851x102

Whorton Insurance Services Michael Whorton 512-338-1191

Insurance-Commercial Blancken Insurance Group Russ Blancken 512-246-2122

Brown Insurance Group

Rental Showroom & Clearance Center 9821 IH 35 North, Suite A Austin, TX 78753 512.719.9040 cort.com LIVE. WORK. CELEBRATE.

Cory Brown 512-523-4002

JANUARY / FEBRUARY /

Capitol City Insurance Carol Baker 512-343-0280

Evans, Ewan, & Brady Insurance Agency Ken Ewan 512-869-1511

Insurance Claim Recovery Support Scott Friedson 512-904-9900

Strategic Risk Specialists, LLC Justin Curnel 830-500-3033

Whorton Insurance Services Michael Whorton 512-338-1191

Insurance-Health Blancken Insurance Group Russ Blancken 512-246-2122

Brown Insurance Group Cory Brown 512-523-4002

Evans, Ewan, & Brady Insurance Agency Ken Ewan 512-869-1511

Whorton Insurance Services Michael Whorton 512-338-1191

Insurance-Property Blancken Insurance Group Russ Blancken 512-246-2122

Brown Insurance Group Cory Brown 512-523-4002

Products and Services

Evans, Ewan, & Brady Insurance Agency Ken Ewan 512-869-1511

Justin Curnel 830-500-3033

Whorton Insurance Services Michael Whorton 512-338-1191

Interior & Decorator Service Nicki Granberry 512-705-2669

Laura Burton Interiors Laura Burton 512-322-9888

Michelle Thomas Design Michelle Thomas 512-934-8107

Internet Listing Service Apartment List

Ben Coussens 404-735-1288

RealPage, Inc.

Stacey Blackwell 972-820-3000

Zillow

Russ Pengelly 210-430-9129

Internet-Marketing Costar

David Arnold 512-865-0483

ForRent.com

Danielle Archuleta 512-326-1133

Moveforfree.com Respage

Linda Lunn 800-390-1776

Internet-Service Providers

Whorton Insurance Services

Grande Communications

Insurance-Renter Blancken Insurance Group Russ Blancken 512-246-2122

Brown Insurance Group Cory Brown 512-523-4002

CoreLogic SafeRent Jason Pitzel 713-252-8515

Evans, Ewan, & Brady Insurance Agency Ken Ewan 512-869-1511

RealPage, Inc.

Stacey Blackwell 972-820-3000

Renters Legal Liability LLC Cheryl Leonard 801-994-0237

Insurance-Workers Comp Blancken Insurance Group Russ Blancken 512-246-2122

Stuart Aceituno 855-544-2359 Joseph Markosfeld 512-650-5486

Internet-Web Site Developers Threshold Agency, LLC John Wilkinson 512-375-3169

Irrigation Maintenance & Repair Absolute Commercial & Environmental Services, Inc Matt Proctor 512-560-1099

JMI Contractors Melissa Vale 210-492-8181

Irrigation Systems Installation & Equipment

J Janitorial Equipment & Supplies Bulk Services LLC Morgan Beard 512-770-9060

HD Supply

Michael Lindemann 512-647-8167

Maintenance Supply HQ Scott Credeur 512-335-6700

Janitorial Service Bulk Services LLC Morgan Beard 512-770-9060

Crime Clean of Texas Deborah Gerhards 512-669-2999

Maid Of Honor, Inc John Hartley 512-323-6243

UCS

Ben Wells 512-385-6600

L Landscape Contractors Bulk Services LLC Morgan Beard 512-770-9060

Gratr Landscapes, Ltd Greg Von Quintus 210-764-7773

Keller Commercial & Home Services, Inc Nick Keller 512-930-4769

Native Land Design Chris Rhodes 512-918-2270

WLE

Richard Gonzalez 512-815-8855

Landscape Installation & Maintenance Greater Texas Landscapes, Inc. Deborah Cole 512-462-2311

JMI Contractors Melissa Vale 210-492-8181

Complete Landscapes, Inc.

WLE

Susan Bishop 512-252-0141

Gratr Landscapes, Ltd Greg Von Quintus 210-764-7773

Evans, Ewan, & Brady Insurance Agency

Maldonado Nursery & Landscaping Inc

/ W I N D O W O N R E N TA L H O U S I N G

Terri Needham 512-335-4769

Sungrow Landscape Services

Kevin Henderson 737-802-7284

Landscapes USA

Ken Ewan 512-869-1511

PS Landscapes, Inc

Benchmark Landscapes

Brown Insurance Group Cory Brown 512-523-4002

Jeannette Wagoner 512-252-2264

Bubba May 210-691-3178

Gigafy

Michael Whorton 512-338-1191

Premium Cuts Lawn Service & Maintenance

Charter Furniture Rental, Inc.

Strategic Risk Specialists, LLC Justin Curnel 830-500-3033

Strategic Risk Specialists, LLC

Heath Deen 512-350-5761

Wesley Machac 512-252-0198

Patrick Goulding 512-331-1700

Richard Gonzalez 512-815-8855

Landscape Installation/ Irrigation Keller Commercial & Home Services, Inc Nick Keller 512-930-4769

WLE

Richard Gonzalez 512-815-8855

Landscaping-Contractors &

Maintenance Benchmark Landscapes Kevin Henderson 737-802-7284

Complete Landscapes, Inc. Susan Bishop 512-252-0141

Gratr Landscapes, Ltd Greg Von Quintus 210-764-7773

Greater Texas Landscapes, Inc. Deborah Cole 512-462-2311

GreenScapes Landscaping Maegan Kelley 512-263-3669

JMI Contractors Melissa Vale 210-492-8181

Keller Commercial & Home Services, Inc Nick Keller 512-930-4769

Landscapes USA Heath Deen 512-350-5761

Maldonado Nursery & Landscaping Inc Wesley Machac 512-252-0198

Merit Service Solutions Matt Tenbush 512-834-0123

Native Land Design Chris Rhodes 512-918-2270

Premium Cuts Lawn Service & Maintenance Jeannette Wagoner 512-252-2264

PS Landscapes, Inc Terri Needham 512-335-4769

WLE

Richard Gonzalez 512-815-8855

Landscaping-Designers Complete Landscapes, Inc. Susan Bishop 512-252-0141

Gratr Landscapes, Ltd Greg Von Quintus 210-764-7773

GreenScapes Landscaping Maegan Kelley 512-263-3669

Keller Commercial & Home Services, Inc Nick Keller 512-930-4769

Maldonado Nursery & Landscaping Inc Wesley Machac 512-252-0198

Premium Cuts Lawn Service & Maintenance Jeannette Wagoner 512-252-2264

Sungrow Landscape Services Patrick Goulding 512-331-1700

Laundry Equipment-Leasing AAdvantage Laundry Systems Russell Williams 817-915-0431

Best Wash, Inc

James West 281-441-2465

amily.com

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CELEBRATING 30 YEARS IN STAFFING Compliance Depot National Account • Fully Insured • On-Call Available

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ON-SITE SERVICES • Certified & Lead Maintenance Technicians • Make Ready Technicians & Assistants • Porters, Groundskeepers & Housekeepers

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CONTACT INFO 512.481.1234 / Austin.Orders@BGMultifamily.com

bgmultifamily.com

Commercial Equipment Company Andy Northup 972-991-9274

CSC Service Works Danielle Courtney 210-286-7786

WASH Multifamily Laundry Systems Julie Thetford 214-548-1952

Laundry Equipment-Sales AAdvantage Laundry Systems Russell Williams 817-915-0431

Best Wash, Inc

James West 281-441-2465

Commercial Equipment Company Andy Northup 972-991-9274

CSC Service Works Danielle Courtney 210-286-7786

WASH Multifamily Laundry Systems Julie Thetford 214-548-1952

Leak Detection & Repair Airco Mechanical Brandi Dathe 512-837-2917

Roto-Rooter Service Co. Jason Carter 512-836-8925

Leasing Sales Programs ResMan

Samantha Oscar 972-349-1406

Leasing Specialist

Light Bulbs AGES Consulting Brian Burke 844-533-4547

Lighting Fixtures & Supplies AGES Consulting Brian Burke 844-533-4547

Hire Priority Staffing

Facility Innovations Group, LLC

Liberty Group, The

Ferguson Facilities Supply

Loa McManus 512-338-4473 Shay Mickler 512-225-1860

Legal Service Connect2Court

J Daniel Maggard 404-500-5743

Girling Law

Marc Girling 817-659-2033

Law Offices of R. David Fritsche David Fritsche 210-227-2726

Snell Law Firm, PLLC, The Jason Snell 512-477-5291

Troilo Law Firm, P.C. Arthur Troilo 512-391-9117

Warren Law Firm Bill Warren 512-347-8777

Ed Fahrenkrug 512-655-3676 888-334-0004

Lightning Electrical, LLC Rick Morgan 512-642-4417

Austin City Realty Eric Freytag 512-477-2489

Citywide Apartment Locators Susan Albertson 512-835-7368

ForRent.com

Danielle Archuleta 512-326-1133

Moveforfree.com Bubba May 210-691-3178

RentPath

Chelsea Kneeland 469-662-3097

Locks

Maintenance Supply HQ

Allegion

RVLT/E Lighting

Carterro

Scott Credeur 512-335-6700

Justin Krenicki 972-231-8882

Sun Signs

Troy Gillian 512-326-2451

Locators

Mark Howell 512-865-0375 Chris Weldon 703-310-6409

Lumber-Retail & Wholesale Home Depot, The Richard Salinas 830-613-9453

Apartment Experts Companies

Bryan Tindall 512-372-8700

ATX Apartment Locators Ed Talley 512-947-0707

Magazine-Apartment Listings ForRent.com

Danielle Archuleta 512-326-1133

NOVEMBER / DECEMBER /

SMART Apartment Data Nichole Williams 800-594-2133x604

Maintenance Parts & Supplies Chadwell Supply

Michael Stewart 888-341-2423

Maintenance Service A-1 Services Maintenance Contractors Ron Little 512-443-2222

Hire Priority Staffing Loa McManus 512-338-4473

Liberty Group, The Shay Mickler 512-225-1860

Randy Ginnan 607-368-4680x321

Catalyst Marketing & Design Jamie Matusek 512-579-5461

Threshold Agency, LLC John Wilkinson 512-375-3169

Visual Marketing Ann Poehl 512-580-5728

Masonry Contractor Camp Construction Peter Flynn 512-394-1111

Jeff Pancone 512-983-6831

UCS

Ben Wells 512-385-6600

Mortgage Commercial Banking CBRE Capital Markets Peter Gineris 915-585-3883

3 Men Movers

Erin McNair 713-230-8693

Bulk Services LLC Morgan Beard 512-770-9060

Moveforfree.com

WASH Multifamily Laundry Systems

Jenko Asphalt & Concrete, LLC

Two Men And A Truck

Maintenance Supplies Ferguson Facilities Supply 888-334-0004

HD Supply

Michael Lindemann 512-647-8167

Maintenance Supply HQ Scott Credeur 512-335-6700

Wilmar

Crystal Stranahan 800-345-3002

Make Ready Service ATX Unlimited

David Cisneros 512-736-9929

Bulk Services LLC Morgan Beard 512-770-9060

Fixed Maintenance and Repair Mark Ezell 512-574-5117

Hire Priority Staffing Loa McManus 512-338-4473

Liberty Group, The Shay Mickler 512-225-1860

Maid Of Honor, Inc John Hartley 512-323-6243

Radley Staffing

Jon Lantrip 512-502-3030

Turn Construction

Brandon McFarling 512-484-3096

UCS

Ben Wells 512-385-6600

Market Research Analysis Apartment Data Services Inc Cindi Reed 800-595-8730

Austin Investor Interests Robin Davis 512-261-0100

ResMan

Samantha Oscar 972-349-1406

SMART Apartment Data Nichole Williams 800-594-2133x604

/ W I N D O W O N R E N TA L H O U S I N G

Susan Bishop 512-252-0141

Chris Jenkins 817-312-0256

Bubba May 210-691-3178

512-410-2407

JMI Contractors Melissa Vale 210-492-8181

Millwork/Cabinetry Austin Apartment Renovations David Coulter 512-924-6976

Mirrors-Sales & Service Affordable Screens & Glass Rick Middleton 512-358-1560

Natural Gas Utility Service Texas Gas Service

Kimberly Carter 512-407-2014

Newsletters & Brochures Ramstedt Enterprises, Inc Jackie Ramstedt 512-255-2226

Ameristar Screen and Glass CJ Reed 512-910-3050

Ameâ&#x20AC;&#x2122;s Mirror & Glass Troy Shugart 512-480-9585

Odor Control Blackmon Mooring of Austin Serena Nikonowicz 512-574-8043

Apartment Glass Products

ScentAir

Longhorn Mobile Glass Service Inc

UCS

EdyLyn Dean 512-662-7036

Fred Vierna 512-443-9000

Mobile Advertising Apartment Mobile Apps Andrew Barber 512-431-7161

Mobile Applications Apartment Mobile Apps Andrew Barber 512-431-7161

Mobile Glass Longhorn Mobile Glass Service Inc Fred Vierna 512-443-9000

Mold-Remediation Belfor Property Restoration Matt Mccarty 512-610-3015

Bio-One Austin

Beverly Boyd-Miller 512-797-4503 Ben Wells 512-385-6600

Office Equipment & Supplies Longhorn Office Products Billy Lyles 512-672-4567

Office Furniture Longhorn Office Products Billy Lyles 512-672-4567

On-line Property Management Connect2Court

J Daniel Maggard 404-500-5743

HousingManager.com Mary Derby 855-979-0770

Overhead Doors Cedar Park Overhead Doors Todd Gilstrap 512-335-7441

512-897-9193

Blackmon Mooring of Austin Serena Nikonowicz 512-574-8043

Paint Contractors

Camp Construction

ATX Unlimited

Peter Flynn 512-394-1111

Infinite Capital Construction Chris Macias 512-368-3854

David Cisneros 512-736-9929

Camp Construction Peter Flynn 512-394-1111

Colors Unlimited Rob Tatrow 512-339-3023

Painting Connection Robier Rodriguez 806-445-6791

TBC Services, LLC Tom Burghart 512-217-8020

Zuniga Lone Star Painting and Cleaning, Inc Oscar Zuniga 512-832-5728

Movers

Complete Landscapes, Inc.

Julie Thetford 214-548-1952

Apartment Life

PCI Texas

Turn Construction

Brandon McFarling 512-484-3096

Products and Services

Marketing Consultants & Service

Paint Sales Landmark Paint & Supply Preston Sams 214-905-3436

PPG Paints

Gregory Wagner 512-827-6292

Sherwin Williams Company Jay Piersall 512-844-3350

Paint-Contractors 2 S-D, Inc

Kevin Seelhammer 830-627-2734

A-1 Services Maintenance Contractors Ron Little 512-443-2222

Alfredâ&#x20AC;&#x2122;s Construction & Renovation Nelson Jimenez 512-339-0780

Bartley Construction Dennis Bartley 512-303-9688

Behr Process Corporation Tim Turner 512-947-0003

BR Texas

Richard Riley 210-504-4630

C&Z Enterprises

Jimmy Zientek 512-989-8377

Capitol Construction/CPC Barbara Crawford 512-289-0227

Centex Painting, Inc 512-554-8303

Contractors, Inc Rob Walters 512-733-0600

Crestmark Construction Services Brenda Nite 713-426-6161

Excalibur Painting, Inc Omar Reyes 512-459-8600

Falcon Construction USA Brent McGrath 512-610-1124

FIDUS Construction Services Lauren Hudler 512-590-2707

Guardian Construction Bill Holcomb 512-250-9478

Hurcon, Inc

Bobby Griggs 281-847-3600

Infinite Capital Construction Chris Macias 512-368-3854

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NOVEMBER / DECEMBER /

JMI Contractors

Alpha Paving Industries LLC

All-Cor Services

Under Pressure Powerwashing

M&M Painting & Construction

Asphalt Care of Texas

Fixed Maintenance and Repair

Westlake Home & Commercial

Nadeau Painting Specialist

Bennett Paving Inc.

Fox Service Company

Melissa Vale 210-492-8181

Karen Iosue 210-614-9994

Dennis Nadeau 512-442-3700

Protractor Services Maisie Dickerson 512-282-5722

Quality Service of Texas, Inc Jessica Hernandez 512-244-2777

Smart Companies, Inc Misty Garwood 512-452-4554

Texas Commercial Painting & Drywall, LLC Paul James 512-710-8554

TPI Painting, Inc Al Torres 713-668-7986

Paint-Equipment & Supplies Behr Process Corporation Tim Turner 512-947-0003

Landmark Paint & Supply Preston Sams 214-905-3436

PPG Paints

Gregory Wagner 512-827-6292

Sherwin Williams Company

Products and Services

Jay Piersall 512-844-3350

Wilmar

Crystal Stranahan 800-345-3002

Parking Lot Maintenance & Marking 2 S-D, Inc

Kevin Seelhammer 830-627-2734

A Plus Asphalt & Concrete Art Aja 512-251-8920

Alpha Paving Industries LLC Bobby Edwards 512-605-9937

Bennett Paving Inc.

Christina Rountree 512-740-8603

Contractors Asphalt Randy Welch 512-388-9540

Integrity Paving & Coatings Bill Holmes 512-853-9009

Oldcastle Materials Texas, Inc Kim Tiefke 512-861-7100

RDC Paving

Ryan Rowland 512-920-9155

Stripe-It-Up

Katie Youngblood 512-966-2511

Parking Permits PPOA Group, LLC Erika Cabriales 1-844-873-7648

Paving Contractors A Plus Asphalt & Concrete Art Aja 512-251-8920

/ W I N D O W O N R E N TA L H O U S I N G

Bobby Edwards 512-605-9937 Bernie Smith 512-872-3500

Christina Rountree 512-740-8603

Contractors Asphalt Randy Welch 512-388-9540

Oldcastle Materials Texas, Inc Kim Tiefke 512-861-7100

RDC Paving

Ryan Rowland 512-920-9155

Personnel Services Hire Priority Staffing Loa McManus 512-338-4473

Liberty Group, The Shay Mickler 512-225-1860

Radley Staffing

Jon Lantrip 512-502-3030

Pest Control Service Absolute Pest Management Tony Ragan 512-444-0262

Certified Termite & Pest Control Scott Young 512-676-0828

Ecoteam, LLC

Jon Polenz 512-201-4100

EnviroSMART Pest Solutions Blair Holden 512-997-1000

Heat Wave Bed Bug Control Cody Hardin 512-994-0141

LP Pest Solutions

David Pritchard 512-922-4577

Pest Management, Inc Sarah McElwee 512-288-1007

The Bug Master Rod Howard 512-250-1500

Worldwide Pest Control Arleen Valdez 512-476-2847

Pet Care Dog Paws

Chris Thomas 281-627-1657

Playground Equipment Kraftsman Commercial Playgrounds & Water Parks Melissa Valdez 281-353-9599

TF Harper & Associates LP Cindi Chrastecky 512-440-0707

Plumbing Contractors

Steve Wingo 512-826-4542 Mark Ezell 512-574-5117

James Bagby 512-442-6782

Mtech

512-929-7090

Roto-Rooter Service Co. Jason Carter 512-836-8925

Steveâ&#x20AC;&#x2122;s Plumbing Repair Steve Brougher 512-276-7476

Vamvoras, Ltd

Jeff Fox 512-994-7527

Plumbing-Descaling Superior Descaling Inc - SDI John Bune 512-748-9480

Plumbing-Equipment & Supplies Ferguson Facilities Supply 888-334-0004

Printing & Graphic Service CND Signs

Christian Martinez 512-888-9788

Executive Signs Austin Jacob Dotson 512-292-9939

North Austin Speedpro Imaging

Francine Redmond 512-989-5868

Ramstedt Enterprises, Inc Jackie Ramstedt 512-255-2226

Promotional Specialties Ice Blue Advertising Chuck Littlepage 832-437-0904

Longhorn Trophies, Inc. Don McGraw 512-454-8684

North Austin Speedpro Imaging

Maintenance Supply HQ

Visual Marketing

Michael Lindemann 512-647-8167 Scott Credeur 512-335-6700

Pool Compliance Clear Solutions Pool Plastering LLC Blair LeNoir 512-266-9001

Crystal Clear Pools & Spas Rene Flores 512-339-9304

Pool Equipment/Sales/ Supplies/Maintenance Crystal Clear Pools & Spas Rene Flores 512-339-9304

Poolsure

Lisa Simpson 281-914-0284

Pressure WashingEquipment & Service Alpha Paving Industries LLC Bobby Edwards 512-605-9937

Bulk Services LLC Morgan Beard 512-770-9060

CG Environmental - The Cleaning Guys, LLC Chad Liles 855-483-8181

Infinite Capital Construction Chris Macias 512-368-3854

Oldcastle Materials Texas, Inc Kim Tiefke 512-861-7100

Premium Cuts Lawn Service & Maintenance Jeannette Wagoner 512-252-2264

Roto-Rooter Service Co.

Airco Mechanical

Stripe-It-Up

Brandi Dathe 512-837-2917

Joshua Nichols 512-280-1649

HD Supply

A-1 Services Maintenance Contractors Ron Little 512-443-2222

Taylor Stuart 512-815-2616

Jason Carter 512-836-8925

Katie Youngblood 512-966-2511

Francine Redmond 512-989-5868 Ann Poehl 512-580-5728

Property Management JLD Apartment Consulting Services John Dennis 512-345-1673

Multifamily Consulting Group Chad Christian 281-710-3800

Property Management Software Carterro

Chris Weldon 703-310-6409

HousingManager.com Mary Derby 855-979-0770

RealPage, Inc.

Stacey Blackwell 972-820-3000

ResMan

Samantha Oscar 972-349-1406

Yardi Systems

Tracy Ayres 805-699-2040

R Real Estate-Consultants ATX Apartment Locators Ed Talley 512-947-0707

JLD Apartment Consulting Services John Dennis 512-345-1673

Lifestyles Unlimited Renee Manes 210-787-2236

Real Estate-Investment Lifestyles Unlimited Renee Manes 210-787-2236

Real Estate-Loans TruWest Credit Union Michael Gandy 512-252-6007

Real Estate-Reports Austin Investor Interests Robin Davis 512-261-0100

Real Estate-Residential Sales Apartment Experts Companies Bryan Tindall 512-372-8700

ATX Apartment Locators Ed Talley 512-947-0707

Moveforfree.com Bubba May 210-691-3178

Recycling Services Austin Resource Recovery Chase Norris 512-974-4324

Green City Recycler Michael Derosa 240-481-9532

Republic Services Carra Haggberg 512-247-5647

Remodeling Build Right Construction Fortunato Gomez 512-545-5080

Painting Connection Robier Rodriguez 806-445-6791

Remodeling & RepairBuilding Contractor A-1 Services Maintenance Contractors Ron Little 512-443-2222

Bartley Construction Dennis Bartley 512-303-9688

Belfor Property Restoration Matt Mccarty 512-610-3015

Camp Construction Peter Flynn 512-394-1111

Capitol Construction/CPC Barbara Crawford 512-289-0227

Champion Contractors & Ser. LLC Customer Service 877-242-6748

Contractors, Inc Rob Walters 512-733-0600

Crestmark Construction Services Brenda Nite 713-426-6161

Gage Multifamily Services Rich Trepanier 512-903-9173

Infinite Capital Construction Chris Macias 512-368-3854

J-Conn Roofing & Repair Service, Inc. Jon Conner 512-479-0510

JMI Contractors Melissa Vale 210-492-8181

Lightning Electrical, LLC Rick Morgan 512-642-4417

Mr Patch & Repairs Jorge Gonzalez 512-792-9539

One Eighty Construction Travis Case 512-505-1023

Protractor Services Maisie Dickerson 512-282-5722

Renaissance Contracting, LLC Anthony Mullens 512-691-9047

Swet Construction Group Frank Hutchinson 321-594-5569

TBC Services, LLC Tom Burghart 512-217-8020

UCS

Ben Wells 512-385-6600

Renovation Products Cinch Kit

Brooks Laser 281-607-4400

VIMA Decor, Ltd Maia Jimenez 512-522-8130

Renovations Alfredâ&#x20AC;&#x2122;s Construction & Renovation Nelson Jimenez 512-339-0780

Austin Apartment Renovations David Coulter 512-924-6976

Capitol Construction/CPC Barbara Crawford 512-289-0227

Centex Construction Mark Herbert 281-587-5400

Central Renovations Solutions Jeff Calvery 469-567-2400

Cinch Kit

Brooks Laser 281-607-4400

Crestmark Construction Services Brenda Nite 713-426-6161

CTI Construction Ray Logan 830-857-5944

Gage Multifamily Services Rich Trepanier 512-903-9173

Lightning Electrical, LLC Rick Morgan 512-642-4417

NOVEMBER / DECEMBER /

One Eighty Construction Travis Case 512-505-1023

PCI Texas

Jeff Pancone 512-983-6831

TiCon Texas Construction Services Trey Murphy 281-932-8521

UCS

Ben Wells 512-385-6600

Renter Insurance ePremium Insurance Ann Padgett 513-972-4880

RealPage, Inc.

Stacey Blackwell 972-820-3000

Resident Screening Service National Tenant Network Stacy Howell 800-801-1371

RealPage, Inc.

Stacey Blackwell 972-820-3000

ResidentCheck

Ian McIntosh 800-491-2580

Tenant Tracker, Inc Troy Pate 800-658-9369

Resurfacing Centex Painting, Inc 512-554-8303

Products and Services

Excalibur Painting, Inc Omar Reyes 512-459-8600

KoolCote of Texas Stacy Perlinger 512-251-5740

Painting Connection Robier Rodriguez 806-445-6791

Quality Service of Texas, Inc Jessica Hernandez 512-244-2777

Retaining Walls Camp Construction Peter Flynn 512-394-1111

JMI Contractors Melissa Vale 210-492-8181

Wallco Retaining Walls, Inc Kevin Smotherman 817-561-4901

Risk Management Renters Legal Liability LLC Cheryl Leonard 801-994-0237

Rodent Control Absolute Pest Management Tony Ragan 512-444-0262

Pest Management, Inc Sarah McElwee 512-288-1007

Roof Waterproofing Austin Roofing and Construction Christine Bowen 512-629-4949

Blue Sky Roofing

Chad Robinson 512-495-9770

/ W I N D O W O N R E N TA L H O U S I N G

Chamberlin Roofing & Waterproofing 512-523-9335

D&G Quality Roofing, Inc Christa Weatherby 817-568-8300

GPS Roof Leak Repair Trey King 888-958-5048x101

JMI Contractors Melissa Vale 210-492-8181

Roofs-Cleaning Austin Roofing and Construction Christine Bowen 512-629-4949

J-Conn Roofing & Repair Service, Inc. Jon Conner 512-479-0510

Southern Shingles Sheldon Jones 512-670-5300

Roofs-Contractors

JMI Contractors Melissa Vale 210-492-8181

Keith Barker Roofing & Solar Keith Barker 512-447-7663

Kidd Roofing

Ken Johnson 512-671-7791

LSR Multifamily

Jesus Zamarron 214-869-4479

LSR Multifamily

2 S-D, Inc

Oliver Roofing Systems

Southern Shingles

A-1 Services Maintenance Contractors

Paragon Roofing Inc.

Jesus Zamarron 214-869-4479 Sheldon Jones 512-670-5300

Roofing Consultants Austin Roofing and Construction

Christine Bowen 512-629-4949

Oliver Roofing Systems Rick Brier 512-834-7500

Southern Shingles Sheldon Jones 512-670-5300

Roofing Services Alpha Roofing Industries, LLC Peter Brady 512-587-0898

Assurance Roofing Dan Keiderling 512-731-9446

Austin Roofing and Construction Christine Bowen 512-629-4949

Camp Construction Peter Flynn 512-394-1111

Chamberlin Roofing & Waterproofing 512-523-9335

Heritage Construction Co, LLC Daphne Flores 512-528-5559

Infinite Capital Construction Chris Macias 512-368-3854

J-Conn Roofing & Repair Service, Inc. Jon Conner 512-479-0510

JD Sheet Metal & Roofing Billy Gwin 512-904-0893

Kidd Roofing

Ken Johnson 512-671-7791

Oliver Roofing Systems Rick Brier 512-834-7500

Paragon Roofing Inc. Phil Bolton 214-493-0753

Petersen Dean Roofing & Solar Rodney Powers 512-252-8196

Sanders Roofing & Exteriors Kimberly Sanders 512-550-0000

Southern Shingles Sheldon Jones 512-670-5300

Kevin Seelhammer 830-627-2734

Ron Little 512-443-2222

Alpha Roofing Industries, LLC Peter Brady 512-587-0898

Assurance Roofing Dan Keiderling 512-731-9446

Austin Roofing and Construction Christine Bowen 512-629-4949

Bartley Construction Dennis Bartley 512-303-9688

Blue Sky Roofing

Chad Robinson 512-495-9770

Camp Construction Peter Flynn 512-394-1111

Capitol Construction/CPC Barbara Crawford 512-289-0227

Chamberlin Roofing & Waterproofing 512-523-9335

Champion Contractors & Ser. LLC

Rick Brier 512-834-7500 Phil Bolton 214-493-0753

Petersen Dean Roofing & Solar Rodney Powers 512-252-8196

Protractor Services Maisie Dickerson 512-282-5722

Sanders Roofing & Exteriors Kimberly Sanders 512-550-0000

Southern Shingles Sheldon Jones 512-670-5300

TBC Services, LLC Tom Burghart 512-217-8020

Wilson Roofing Co, Inc Laramie Doyle 512-263-3157

Woods General Contracting, LLC John Woods 817-203-8710

Roofs-Materials D&G Quality Roofing, Inc Christa Weatherby 817-568-8300

JD Sheet Metal & Roofing

Customer Service 877-242-6748

Billy Gwin 512-904-0893

Contractors, Inc

Southern Shingles

Rob Walters 512-733-0600

Crestmark Construction Services Brenda Nite 713-426-6161

Sheldon Jones 512-670-5300

Wilson Roofing Co, Inc Laramie Doyle 512-263-3157

D&G Quality Roofing, Inc Christa Weatherby 817-568-8300

Screens-Door & Window

Falcon Construction USA

1st Choice Energy

FIDUS Construction Services

Affordable Screens & Glass

GPS Roof Leak Repair

Ameristar Screen and Glass

Brent McGrath 512-610-1124 Lauren Hudler 512-590-2707

Trey King 888-958-5048x101

Guardian Construction Bill Holcomb 512-250-9478

Heritage Construction Co, LLC Daphne Flores 512-528-5559

David Malone 512-345-0956

Rick Middleton 512-358-1560 CJ Reed 512-910-3050

Security & Surveillance Alarmtechs, Inc. Terry Delzeit 281-391-6066

Allegion

Mark Howell 512-865-0375

J-Conn Roofing & Repair Service, Inc.

Compound Security Specialist

JD Sheet Metal & Roofing

Falcon Patrol Protection, LLC

Jon Conner 512-479-0510

Billy Gwin 512-904-0893

Robert Palmerton 512-444-4283 Adam Lee 512-566-8866

Firetrol Protection Systems, Inc. John Rogers 512-687-0115

SentriForce

John Smith 888-671-2202

Kastle Systems

Statewide Patrol, Inc

Pro-Vigil Inc.

TriStar Commercial LLC

Sultana Nailor 713-620-6748 Jeremy Powell 866-616-1318

SentriForce

John Smith 888-671-2202

Signal 88 Security Texas Justin Nordhausen 512-394-6234

TriStar Commercial LLC Tim Walker 512-733-0944

Security Cameras ACT Security Group Johnny Atkinson 512-420-9988

Alarmtechs, Inc. Terry Delzeit 281-391-6066

Firetrol Protection Systems, Inc. John Rogers 512-687-0115

MPG Security Solutions Martha Guzman 512-944-6885

Pro-Vigil Inc.

Jeremy Powell 866-616-1318

James McClure 512-326-9411 Tim Walker 512-733-0944

Security Deposits ePremium Insurance Ann Padgett 513-972-4880

Security Guard/Patrol Service ACT Security Group Johnny Atkinson 512-420-9988

Falcon Patrol Protection, LLC Adam Lee 512-566-8866

Kastle Systems

Sultana Nailor 713-620-6748

TriStar Commercial LLC Tim Walker 512-733-0944

Sewer & Drain Cleaning-Service Airco Mechanical Brandi Dathe 512-837-2917

Roto-Rooter Service Co. Jason Carter 512-836-8925

Steveâ&#x20AC;&#x2122;s Plumbing Repair Steve Brougher 512-276-7476

Vamvoras, Ltd

Jeff Fox 512-994-7527

Sewer Contractors

Sheetrock Repair Excalibur Painting, Inc Omar Reyes 512-459-8600

Nadeau Painting Specialist Dennis Nadeau 512-442-3700

Shower Pans Lone Star Carpet Lee Moerbe 512-836-9311

Roto-Rooter Service Co. Jason Carter 512-836-8925

Siding-Contractors A-1 Services Maintenance Contractors Ron Little 512-443-2222

MPG Security Solutions

Airco Mechanical

Bartley Construction

Signal 88 Security Texas

Roto-Rooter Service Co.

Capitol Construction/CPC

Statewide Patrol, Inc

Vamvoras, Ltd

Martha Guzman 512-944-6885

Justin Nordhausen 512-394-6234 James McClure 512-326-9411

Security Systems Firetrol Protection Systems, Inc. John Rogers 512-687-0115

GSC Fire & Security Mark Cummings 512-697-8723

Brandi Dathe 512-837-2917

Jason Carter 512-836-8925 Jeff Fox 512-994-7527

Sheet Metal Chamberlin Roofing & Waterproofing 512-523-9335

Oliver Roofing Systems Rick Brier 512-834-7500

Dennis Bartley 512-303-9688

Barbara Crawford 512-289-0227

Contractors, Inc Rob Walters 512-733-0600

Crestmark Construction Services Brenda Nite 713-426-6161

FIDUS Construction Services Lauren Hudler 512-590-2707

JANUARY / FEBRUARY /

Guardian Construction Bill Holcomb 512-250-9478

Radley Staffing

Protractor Services

Star Personnel

Maisie Dickerson 512-282-5722

Texas Commercial Painting & Drywall, LLC Paul James 512-710-8554

Signs Alpha Paving Industries LLC Bobby Edwards 512-605-9937

CND Signs

Christian Martinez 512-888-9788

Executive Signs Austin Jacob Dotson 512-292-9939

Facility Innovations Group, LLC Ed Fahrenkrug 512-655-3676

Hardman Signs

Chole Hardman 713-957-2324

Image 360

Gordon Stehr 512-436-0134

North Austin Speedpro Imaging Francine Redmond 512-989-5868

Oldcastle Materials Texas, Inc Kim Tiefke 512-861-7100

Signs West

Jim Ashley 512-282-5001

Stripe-It-Up

Katie Youngblood 512-966-2511

Sun Signs

Troy Gillian 512-326-2451

Small Business Bank TruWest Credit Union Michael Gandy 512-252-6007

Sound Systems & Equipment Alarmtechs, Inc. Terry Delzeit 281-391-6066

Speakers-Educational Ramstedt Enterprises, Inc Jackie Ramstedt 512-255-2226

Sprinklers-Automatic-Fire American Fire Systems Craig Branstetter 713-466-9898

Sprinklers-Garden & Lawn Premium Cuts Lawn Service & Maintenance Jeannette Wagoner 512-252-2264

Staffing Services BG Multifamily

Nikki Burleson 512-481-1234

Hire Priority Staffing Loa McManus 512-338-4473

Shay Mickler 512-225-1860

JMI Contractors Melissa Vale 210-492-8181

Products and Services

Liberty Group, The

/ W I N D O W O N R E N TA L H O U S I N G

Jon Lantrip 512-502-3030 Ashley Arellano 832-242-6800

Stairs Meyer Smith, Inc Jay Esmay 713-862-7339

TBC Services, LLC Tom Burghart 512-217-8020

Storage Unit Facility Two Men And A Truck 512-410-2407

Stucco & Exterior Coating Contractor 2 S-D, Inc

Kevin Seelhammer 830-627-2734

Camp Construction Peter Flynn 512-394-1111

Chamberlin Roofing & Waterproofing 512-523-9335

Contractors, Inc Rob Walters 512-733-0600

FIDUS Construction Services Lauren Hudler 512-590-2707

Guardian Construction Bill Holcomb 512-250-9478

JMI Contractors Melissa Vale 210-492-8181

Keith Barker Roofing & Solar Keith Barker 512-447-7663

Subfloor Repair Capitol Floor

Brett Weiss 512-339-1555

Colors Unlimited Rob Tatrow 512-339-3023

Lone Star Carpet Lee Moerbe 512-836-9311

McMahanâ&#x20AC;&#x2122;s Flooring, Inc Brenda Carpenter 855-472-7585

Rasa Floors

Daniel Pena 512-371-9966

Swimming Pool & Patio Furniture-Dealers Kraftsman Commercial Playgrounds & Water Parks

Texas Apartment Pool Services Grant Almquist 713-542-4560

Melissa Valdez 281-353-9599

Swimming Pool Code Compliance Clear Solutions Pool Plastering LLC Blair LeNoir 512-266-9001

Crystal Clear Pools & Spas Rene Flores 512-339-9304

Hines Pool And Spa

Andy Hines/ Brandon Doucet 512-873-8565

Texas Apartment Pool Services Grant Almquist 713-542-4560

Swimming Pool-Contractors Clear Solutions Pool Plastering LLC Blair LeNoir 512-266-9001

Crystal Clear Pools & Spas Rene Flores 512-339-9304

Hines Pool And Spa

Andy Hines/ Brandon Doucet 512-873-8565

Jenko Asphalt & Concrete, LLC Chris Jenkins 817-312-0256

Texas Apartment Pool Services Grant Almquist 713-542-4560

Swimming Pool-Maintenance Equipment & Supplies Crystal Clear Pools & Spas Rene Flores 512-339-9304

HD Supply

Michael Lindemann 512-647-8167

Hines Pool And Spa

Andy Hines/ Brandon Doucet 512-873-8565

Maintenance Supply HQ Scott Credeur 512-335-6700

Texas Apartment Pool Services Grant Almquist 713-542-4560

Swimming Pool-Repair & Renovation

Tax Consultants Allshouse Group

Kurt Allshouse 713-396-5745

Five Stone Tax Advisers JD Garcia 512-833-5829

Marvin F Poer & Company Kevin Kirkpatrick 210-377-3400

Morrison & Head, LP Kelli Morrison 512-302-5800

Tax Strategy Five Stone Tax Advisers JD Garcia 512-833-5829

Telecommunications Service Grande Communications Joseph Markosfeld 512-650-5486

Kings III Emergency Communications Gary Weldon 512-992-4134

Slingshot, Inc

Colin Lancashire 512-965-5720

Telephone-Answering Service ACTIV Answer By Audio Images Sarah Bearden 800-487-0206x231

Telephone-Coin/Card Operated Kings III Emergency Communications Gary Weldon 512-992-4134

Telephone-Equipment & Repair Bulk Services LLC Morgan Beard 512-770-9060

Telephone-Service Bulk Services LLC Morgan Beard 512-770-9060

Temporary Personnel BG Multifamily

Nikki Burleson 512-481-1234

BR Texas

Hire Priority Staffing

Clear Solutions Pool Plastering LLC

Liberty Group, The

Richard Riley 210-504-4630

Blair LeNoir 512-266-9001

Loa McManus 512-338-4473 Shay Mickler 512-225-1860

Tenant Screening Service

Crystal Clear Pools & Spas

AmRent

Guardian Water & Power, Inc

Hines Pool And Spa

CoreLogic SafeRent

Minol USA

JMI Contractors

RealPage, Inc.

National Exemption Service

KoolCote of Texas

Tenant Tracker, Inc

RealPage, Inc.

Sundek of Austin

The PI Company

Submetering Systems Mark Mathis 512-743-6663 Diane Leon 877-791-4761 Donna Ismajili 800-241-8651

Stacey Blackwell 972-820-3000

Rene Flores 512-339-9304

Andy Hines/ Brandon Doucet 512-873-8565 Melissa Vale 210-492-8181

Stacy Perlinger 512-251-5740 Rick Hubbard 512-928-8000

Lisa Rusie 855-532-2883 Jason Pitzel 713-252-8515

Stacey Blackwell 972-820-3000 Troy Pate 800-658-9369

Mary Derby 800-260-0079

Termite Control Absolute Pest Management Tony Ragan 512-444-0262

Certified Termite & Pest Control Scott Young 512-676-0828

Reliant Towing

Mark Schroeder 512-363-5900

Space Makers Towing Jason Wright 512-961-3076

Diligent Services

A&A Wrecker and Recovery

EnviroSMART Pest Solutions

ASAP Towing

Hugo Carbajal 1-800-345-4436 Blair Holden 512-997-1000

The Bug Master

Park Right Solutions of Austin, LLC

Worldwide Pest Control Arleen Valdez 512-476-2847

Tile and Grout Cleaning Blackmon Mooring of Austin Serena Nikonowicz 512-574-8043

Colors Unlimited Rob Tatrow 512-339-3023

Floor King, Inc

Roy Whitaker 512-346-7034

UCS

Ben Wells 512-385-6600

Tile Sales & Installation-Ceramic Capitol Floor

Brett Weiss 512-339-1555

Colors Unlimited Rob Tatrow 512-339-3023

Floor King, Inc

Roy Whitaker 512-346-7034

Lone Star Carpet Lee Moerbe 512-836-9311

Rasa Floors

Daniel Pena 512-371-9966

Tile Sales & InstallationNon-ceramic Colors Unlimited Rob Tatrow 512-339-3023

Floor King, Inc

Roy Whitaker 512-346-7034

Rasa Floors

Daniel Pena 512-371-9966

Towing-Impound Service A&A Wrecker and Recovery Tasha Mora 512-670-7578

ASAP Towing

Justin McGehee 512-556-5105

G&G Impounding, LLC Ricardo Guerra 512-373-8353

Park Right Solutions of Austin, LLC Freddy Ximenez 512-582-3000

www.ameristarglass.com

Justin McGehee 512-556-5105

G&G Impounding, LLC

Rod Howard 512-250-1500

Window & Patio Door Frame Repairs/Replacements Bevel Strip Mirror Enhancements Custom Window and Door Screens • Window and Door Glass Replacements Delivery & Installation Available • 24 Hour Emergency Service

Tasha Mora 512-670-7578

Pest Management, Inc Sarah McElwee 512-288-1007

Glass – Mirrors – Screens

Towing-Wrecker Service

PHONE

Freddy Ximenez 512-582-3000

Reliant Towing

Mark Schroeder 512-363-5900

Space Makers Towing Jason Wright 512-961-3076

Training-Sales & Marketing Ramstedt Enterprises, Inc Jackie Ramstedt 512-255-2226

Transportation Capital Metro

Lonny Stern 512-389-7509

Trash Containers Republic Services Carra Haggberg 512-247-5647

Trash Hauling Bio-One Austin 512-897-9193

Bulk Services LLC Morgan Beard 512-770-9060

Central Texas Refuse, Inc Vic Thomas 512-243-2833

IREP

Veronica Diaz 512-587-2186

Progressive Waste Solutions Kim Stone 512-251-5622

Tree-Insect & Disease Control Certified Arbor Care, Inc Stephen Matcha 512-671-8733

Davey Tree Expert Co Mark Mann 512-451-4986

Pest Management, Inc Sarah McElwee 512-288-1007

Tree-Maintenance Service

Valet Living

Braden Gore 737-701-8413

Trash Removal Austin Resource Recovery Chase Norris 512-974-4324

Bio-One Austin 512-897-9193

Bulk Services LLC Morgan Beard 512-770-9060

IREP

Veronica Diaz 512-587-2186

Republic Services Carra Haggberg 512-247-5647

Waste Consolidators, Inc Ken Garst 480-897-3601

FAX

512.910.2003

Performance Utility Management & Billing, LLC Jonathan Rice 512-394-8359

Utility Billing Guardian Water & Power, Inc Mark Mathis 512-743-6663

Hocutt, Inc.

Kevin Hammer 214-381-9991

Certified Arbor Care, Inc

Minol USA

Davey Tree Expert Co

National Exemption Service

Stephen Matcha 512-671-8733 Mark Mann 512-451-4986

JMI Contractors Melissa Vale 210-492-8181

Merit Service Solutions Matt Tenbush 512-834-0123

Premium Cuts Lawn Service & Maintenance Jeannette Wagoner 512-252-2264

Diane Leon 877-791-4761 Donna Ismajili 800-241-8651

Utility Consultant Performance Utility Management & Billing, LLC Jonathan Rice 512-394-8359

Utility Evaluation Performance Utility Management & Billing, LLC Jonathan Rice 512-394-8359

WLE

Richard Gonzalez 512-815-8855

Trophies & Plaques Longhorn Trophies, Inc. Don McGraw 512-454-8684

Republic Services Carra Haggberg 512-247-5647

512.910.3050 •

Serving the Apartment Industry Exclusively Since 1989

Ricardo Guerra 512-373-8353

Utilities-Billing Service Guardian Water & Power, Inc Mark Mathis 512-743-6663

Hocutt, Inc.

Kevin Hammer 214-381-9991

National Exemption Service Donna Ismajili 800-241-8651

Performance Utility Management & Billing, LLC Jonathan Rice 512-394-8359

Utilities-Management Guardian Water & Power, Inc Mark Mathis 512-743-6663

National Exemption Service Donna Ismajili 800-241-8651

Valet Trash Central Waste Management Justin Behrmann 512-783-8898

DoorSide Valet Trash David Simes 737-222-9177

Garbage Grabbers Valet Trash Kacie West 512-299-1609

Invisible Waste Services Chad Christian 281-710-3800

Trojan Waste Solutions Cameron McCreary 844-876-5269

WeDoTrash

Mat Tilley 281-783-6123

Valet Waste Pick Up Bulk Services LLC Morgan Beard 512-770-9060

Central Waste Management Justin Behrmann 512-783-8898

DoorSide Valet Trash David Simes 737-222-9177

NOVEMBER / DECEMBER /

Green City Recycler Michael Derosa 240-481-9532

Invisible Waste Services Chad Christian 281-710-3800

Trojan Waste Solutions Cameron McCreary 844-876-5269

Valet Living

Braden Gore 737-701-8413

Waste Away, LLC

Ron Walser 866-999-2929x704

WeDoTrash

Mat Tilley 281-783-6123

Vending American Beverage Consolidators DAnne Doga 512-418-1160

Video Marketing Helix Media 360

Brandon Laubach 832-620-0691

Video Productions Capture The Market Beth Doty 866-778-7719

ForRent.com

Danielle Archuleta 512-326-1133

Helix Media 360

Brandon Laubach 832-620-0691

Products and Services

W Wallpaper & WallcoveringsInstallation C&Z Enterprises

Jimmy Zientek 512-989-8377

North Austin Speedpro Imaging

Francine Redmond 512-989-5868

Washer/Dryer-Rental Appliance Warehouse Tina LeBlanc 512-748-7515

AZUMA Leasing

Clint Borchgardt 800-707-1188

Best Wash, Inc

James West 281-441-2465

Commercial Equipment Company Andy Northup 972-991-9274

Luxe Appliances

Mitchell Andrus 512-940-1023

WASH Multifamily Laundry Systems Julie Thetford 214-548-1952

Washer/Dryer-Sales Appliance Warehouse Tina LeBlanc 512-748-7515

Best Wash, Inc

James West 281-441-2465

/ W I N D O W O N R E N TA L H O U S I N G

Commercial Equipment Company Andy Northup 972-991-9274

Ferguson Facilities Supply 888-334-0004

WASH Multifamily Laundry Systems Julie Thetford 214-548-1952

Waste & Recycling Consulting Waste Consolidators, Inc Ken Garst 480-897-3601

Waste Management Daniel Rumsey 512-272-6232

Waste Disposal/Recycling Dog Paws

Chris Thomas 281-627-1657

Garbage Grabbers Valet Trash Kacie West 512-299-1609

Progressive Waste Solutions Kim Stone 512-251-5622

Texas Disposal Systems Dennis Hobbs 512-421-1359

Waste Away, LLC

Ron Walser 866-999-2929x704

Quality Service of Texas, Inc Jessica Hernandez 512-244-2777

The Steam Team Ashtynn Smith 512-739-7237

The Steamery ATX Tres Davis 512-551-9753

UCS

Ben Wells 512-385-6600

Waterproofing Chamberlin Roofing & Waterproofing 512-523-9335

Welding Excalibur Painting, Inc Omar Reyes 512-459-8600

JMI Contractors Melissa Vale 210-492-8181

Meyer Smith, Inc Jay Esmay 713-862-7339

TBC Services, LLC Tom Burghart 512-217-8020

TriStar Commercial LLC Tim Walker 512-733-0944

Windows-Coverings

Waste Consolidators, Inc

Classic Same Day Blinds

Waste Management

HD Supply

Ken Garst 480-897-3601

Daniel Rumsey 512-272-6232

Water Heaters & Boilers A-1 Services Maintenance Contractors Ron Little 512-443-2222

Ferguson Facilities Supply 888-334-0004

Roto-Rooter Service Co. Jason Carter 512-836-8925

Sustain-Ability Solutions Gerardo Medrano 888-657-7582

Vamvoras, Ltd

Jeff Fox 512-994-7527

Water-Conservation Absolute Commercial & Environmental Services, Inc Matt Proctor 512-560-1099

Hocutt, Inc.

Kevin Hammer 214-381-9991

Sustain-Ability Solutions Gerardo Medrano 888-657-7582

Water-Extraction Belfor Property Restoration Matt Mccarty 512-610-3015

Blackmon Mooring of Austin Serena Nikonowicz 512-574-8043

Colors Unlimited Rob Tatrow 512-339-3023

Reed Way 512-926-7700

Michael Lindemann 512-647-8167

Windows-Dealers Ameristar Screen and Glass CJ Reed 512-910-3050

Longhorn Mobile Glass Service Inc Fred Vierna 512-443-9000

Wireless Internet Service Gigafy

Stuart Aceituno 855-544-2359

Wood Floor Sales & Installation Capitol Floor

Brett Weiss 512-339-1555

Colors Unlimited Rob Tatrow 512-339-3023

Lone Star Carpet Lee Moerbe 512-836-9311

ZipcodeXpress Inc 512-468-8368

INTRODUCING: ONLINE SERVICE PORTAL FEATURES: * INVOICE ACCESS 24/7 * UNIT HISTORY DETAIL * UPCOMING SCHEDULED ORDERS * ACCOUNT STATEMENT MAKING IT EASIER TO DO BUSINESS WITH DIXIE CARPET. * CONTACT YOUR LOCAL www.dixiecarpet.com SALES REP TODAY!*

(512) 442-6927

Rick Bastian (512) 497-1457

Ben Parker (512) 809-8441

Pennie Pyterek (512) 845-0734

*CARPET * VINYL * *VINYL PLANK * *LAMINATE* * HARDWOOD * *CERAMIC TILE * *SUBFLOOR REPAIRS* *BACKSPLASHES*

Chris Romeo (512) 565-2793

Derek Wallace (512) 298-7773

* Serving Houston, Austin, Dallas, San Antonio, Corpus Christi & surrounding areas Since 1970 *

PRST STD U.S. Postage PAID Permit No. 3123 Austin, TX Austin Apartment Association 8620 Burnet Rd. #475 Austin, TX 78757

WE WEARE AREYOUR YOUR ONE ONESTOP STOPSHOP SHOP CONTRACTOR CONTRACTOR Roofing Roofing- Hail - HailDamage DamageInspections Inspections Painting Painting- Exteriors - Exteriors Siding Siding& &Trim TrimRepairs Repairs Life LifeSafety SafetyIssues Issues

LET LETUS USSHOW SHOWYOU YOU THE THEJMI JMIDIFFERENCE. DIFFERENCE.

WeWe focus focus onon taking taking thethe strain strain outout of of difficult difficult projects projects byby making making it easier it easier onon you. you. Whether Whether youyou require require tenant tenant improvements, improvements, additions, additions, or or conversions, conversions, JMIJMI is your is your one one stop stop shop shop forfor allall your your contracting contracting needs. needs.

Stairs Stairs& &Hand HandRailing RailingRepairs Repairs Gutters Gutters& &Downspouts Downspouts Fire FireRestoration Restoration Landscape Landscape& &Irrigation IrrigationInstall Install Landscape LandscapeEnhancement Enhancement

“A“Aroof roofover overyour yourhead headand andeverything everythingininbetween” between”

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Landscape LandscapeMaintenance Maintenance

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