Window on rental housing - March/April 2017 by Austin Apartment Association

e sit m eb . c o Aw c AA s o w s ne t A ll- p e A nA Th s t i u

ON RENTAL HOUSING

MAR APR 2017

THIS ISSUE:

Who is the

A-Team?

Apartment PAC Austin Investorsâ&#x20AC;&#x2122; Reception 12 Your Employees Are Your #1 Customer 16 Maintenance Requests 20

T H E O F F I C I A L P U B L I C AT I O N O F T H E

Austin Apartment Association

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CONTENTS MARCH / APRIL 2017 ISSUE

FEATURES

Your Employees They’re Your #1 Customer, Don’t Treat Them Like #2

Who Is the A-Team? 12 Apartment PAC Austin

26 AAA Trade Show Promotional flyer

Investors’ Reception

Maintenance Requests You know, the ones you wish your residents would handle.

13 Game On Promotional flyer

24 Lone Star Expo & Goodwill Career Fair

34 AAA Talent Show

Promotional flyer

35 Spring Golf at Top Golf Promotional flyer

Promotional flyers

MARCH / APRIL /

Austin Apartment Association

TAKE FIVE AND CHECK OUT THE

2 0 1 6 -2 017

All-new AAA website! Optimized for your mobile devices. Create or update your member account. A whole new look and layout for austinaptassoc.com.

The Official Publication of the

AUSTIN APARTMENT ASSOCIATION 8620 Burnet Road #475 Austin, TX 78757 P: 512.323.0990 F: 512.323.2979 www.austinaptassoc.com

Communications Advisory Committee Chairs Lindsay Doud (512) 584-3713 Stephanie Naylor (512) 335-8138

Publishing Director Kristan Arrona

Editor

IN EV E RY I SSUE 5 6 8 10 14 28

Leadership Calendar Presidentâ&#x20AC;&#x2122;s Perspective Industry Update New Members

29 30 36

Webinar Wednesdays

Diamond Sponsors

Law in Order Products/Services Directory

Education Opportunities

Jennifer Cox (512) 323-0990

Administrative Staff Kristan Arrona, Executive Vice President, kristan@austinaptassoc.com Dana Bolz, Director of Events/Meetings, dana@austinaptassoc.com Paul Cauduro, Director of Government Relations, paul@austinaptassoc.com Jennifer Cox, Director of Marketing & Communication, jennifer@austinaptassoc.com Jeanette Gonzalez, Receptionist, Admin. Assistant, jeanette@austinaptassoc.com Taylor Jackson, CMP, CAE, Director of Business Development taylor@austinaptassoc.com Amy Magnuson, Office Manager, amy@austinaptassoc.com Ariel Zimmerman, Director of Education, ariel@austinaptassoc.com Event Photos by David Cox www.davidcox.org Design by Graphic Engine Design Studio www.graphicengine.net

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ADVE RTI SE R I N DE X IFC Austin Energy

19 Charter Furniture

39 CORT

Gage Multifamily

19 BG Multifamily

51 FSI Construction

Camp Construction

21 HousingManager.com

55 Ameristar

Austin Energy EV

55 Austin Estate Gate

Tenex Properties

25 Maintenance Supply Headquarters

11 Ameristar 15 Century A/C Supply 18 Valet Waste

25 Compound Security Specialists 33 Maldonado 33 CSC Service Works

59 WASH Laundry 61 Dixie Carpet Installations Inc. OBC Crew Indigo

The advertising and article submission deadline for the May/June 2017 issue of Window on Rental Housing is March 15, 2017. The advertising and article submission deadline for the July/August 2017 issue of Window on Rental Housing is May 22, 2017. All material submitted is subject to review and approval of the Austin Apartment Association. The publisher assumes no responsibility for care and return of unsolicited material. The Austin Apartment Association is affiliated with the Texas Apartment Association and the National Apartment Association. For questions concerning advertising, articles or subscriptions, call (512) 323-0990. Window on Rental Housing is published bi-monthly by the Austin Apartment Association, 8620 Burnet Road #475, Austin, Texas 78757, (512) 323-0990, (512) 323-2979 fax.

2016- 2017 EX ECUTIV E COMMIT TEE

2016-2017 BOARD OF DIRECTORS Angel Davila, CAPS, CAMT, Rainier Management Victoria Dries, CAPS, Churchill Forge Properties Travis Fowler, CAS, Century A/C Supply Desiree Golden, CAM, CAPS, Foundation Communities Susan Matheny, CAM, CAPS, Austin PMA LLC

Theresa Ebner,

Dwayne Stewart

Sam Levassar, CAS

Renee Zahn,

CAM, CAPS,CPM LDG Development President

Churchill Forge Properties President-elect

Camp Construction Vice President

CAM, NALP, ARM, CPM Greystar Secretary/Treasurer

Stephanie Naylor, CAS Carpet Warehouse Terri Needham, CAS, PS Landscapes Stephani Park, Oden Hughes Management Christi Pyle, CAM, CAPS, Northland Investment Kay Sachs, CAS, HD Supply Christy Sanchez, CPM, Alliance Residential Missy Sterns, CAPS, LDG Development Eric Watson, CAMT, CAMTII, Century A/C Supply

Colleen Grahn, CAPS

Karen Temborius,

Gus Villegas

Berkshire Property Advisors VP at Large

CPM Westdale VP at Large

Merge Management Immediate Past President

Katya Watson, CAM, Greystar Ben Wells, CAS, UCS

A A A PAST PRE SIDENTS John Harrison* (64)

Rich Ellmer (75)

Dick Obenhaus (86)

Vicki L. Sharp, NALP, CAPS (97)

Sherry Perrin (07-08)

Frank Montgomery* (65)

Jim Solt* (76)

Susan Melton (87)

Kim M. McGregor (98)

Jana Ellis (08-09)

Jim Eichelberger* (66)

Steve Colella (77)

Carl E. Beck (88)

Anna Kelley* (99)

Kara Garst (09-10)

Andy Wagner* (67)

Ted Hendricks* (78)

Kim M. McGregor (89)

Bill Roland, CPM, CCIM (00-01)

Sarah Thompson (10-11)

Ray Littlefield* (68)

Hank Guerrero* (79)

Beth Holt (90)

Brooke Mahoney, CAPS (11-12)

George Nalle* (69)

Don Tait (80)

David Stapleton, CPM (91)

Tami Martin, NALP, CAMT, CAM, CAPS (01-02)

Don Jackson (70)

Ray Head (81)

Sheri Gallo (92)

Carol Martine, CPM (02-03)

Colleen Grahn (13-14)

Gene McGregor (71)*

Ed Norton (82)

Gina Roberts (93)

Ed Hamel (72)

Bob Benson (83)

Carol Martine, CPM (94)

Barry Gillingwater* (73)

Jimmy C. Elliott (84)

Keith Warner (95)

James Raper (74)

Joe Sharp (85)

Michael R. Hill, CPM (96)

Renee Clark, CAM, CAPS (06-07)

Membership Go-Getters Toni Rackley Haydee Scott

Products & Services Council Sam Levassar, CAS, Chair Eric Watson, CAMT, CAMTII Chair-elect Shonna Schneider, CAS, Vice Chair Terri Needham, CAS, Immediate Past Chair

Joy Lamb, CPM (03- 04) John Raper (04-05) Debi Wehmeier, CPM (05-06)

Sandy Eckhardt (12-13) Robbie Robinson (14-15) Gus Villegas (15-16) *deceased

C OMMI T T EE CHAIR PER SONS Austin Supervisors Council Missy Sterns, CAPS Katya Watson, CAM Building Operations Colleen Grahn, CAPS Communications Advisory Lindsay Doud Stephanie Naylor, CAS Community Outreach Michael Garcia, CAM, CAPS Anna Samaratunga Kara Stevens, CAM Education Victoria Dries, CAPS Adrian Garcia, CAM, CAPS Christi Pyle, CAM, CAPS

Food Drive Kim McGregor Stephanie Naylor, CAS Paige Russell, CAM Ben Wells, CAS Investment Committee Colleen Grahn, CAPS Ben Wells, CAS Leadership Gus Villegas Legislative Stephani Park Christy Sanchez, CAM, CPM Karen Temborius, CPM

Membership Ambassadors Rene Flores, CAS Ryan Harmon, CAS NEXTGEN Brian Hackworth, CAS Josh Nichols Political Action Sandy Eckhardt Robbie Robinson, CAM, CAPS, ARM

PSC Members at Large Nikki Burleson Rene Flores, CAS Brian Hackworth, CAS Josh Nichols Lindsey Osborne

TAA Leg. Representatives Sandy Eckhardt Colleen Grahn, CAPS Of Counsel Bill Warren, Warren Law Firm Texas Apartment Association 512-479‑6252 National Apartment Association 703‑518‑6141

MARCH / APRIL /

EVENTS

Calendar of

APRIL 2017

DATE EVENT

PLACE

TIME

PLACE

TIME

1-3

CAMT Certification Course Pt. 2

AAA 8:30am-4:30pm

Legislative Committee – CLOSED MEETING

AAA

4-8

NAA Capitol Conference

Washington, D.C.

Supplier Success

AAA 8:30am-3:30pm

Leadership & Team Building AAA 8:30am-11:30am

Education Committee

8-10 CAM & CAS Slam 8

Community Outreach

14 Ambassadors/A-Team 15

Go-Getter Committee

21-24 CAM Slam Pt. 2

AAA

12pm

AAA 8:30am-4:30pm AAA

12pm

AAA

9am

AAA

9am

AAA 8:30am-4:30pm

9:30am

AAA Talent Show MoonTower Saloon 5 6pm-9pm 6

City Code Compliance: What Maintenance Needs to Know Seminar

AAA 8:30am-11:30am

10-13 NALP

AAA 8:30am-4:30pm

11 Ambassadors/A-Team

AAA

Education Committee

12 Community Outreach Committee

9am

AAA

12pm

AAA

12pm

NextGen Committee

AAA

12pm

Learn at Lunch: Increasing the Value of Your Assets Through Conservation

AAA office closed for Good Friday

AAA

12pm

Fair Housing

AAA 8:30am-11:30am

Spring Golf at Top Golf

Top Golf 12:30pm-4:30pm

NextGen Committee

AAA

12pm

Leasing 102: Show Me the Money AAA 8:30am-11:30am

Go-Getter Committee

AAA

9am

Maintenance for Managers AAA 8:30am-11:30am

Executive Committee – CLOSED MEETING

Headliner’s Club

AAA Board of Directors

AAA

5pm

12pm

Learn at Lunch: After the Disaster

AAA

12pm

Main Event

29 Hands-on A/C Woodchase Apts 8:30am-11:30am 29

Executive Committee – CLOSED MEETING

Headliner’s Club

Maintenance Roundtable

AAA

2pm-3pm

Game On at Main Event

AAA Board of Directors

AAA

5pm

Assistants Wear All the Hats: Managing Up and Down AAA

30 Hands-on A/C Centennial Place Apts 8:30am-11:30am

DATE EVENT

AAA Lyceum

AAA

9am-4pm

TAAEF Supplier Career Fair Goodwill

9am-11am

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6pm-10pm 8:30am-11:30m

25 Real Estate Power Lunch Four Seasons 25

ROI Exchange

26-29 TAA Conference

AAA Ft. Worth

12pm

11:30am1:30pm

11:45am-1pm

shutterstock

MARCH 2017

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President’s

PERSPECTIVE BECOMING AN AAA MEMBER Building Success Out of Membership

The association has so much to offer and, (like anything you do in life), the more time you put into something, the more you get in return.

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supplier members or new employees of supplier members navigate the waters of AAA membership. The sessions focus on Theresa Ebner, cam, caps, cpm the habits of highly LDG Development, successful supplier 2016-2017 AAA President members, the dos and don’ts of sales calls records in Austin because of the and how to use the Austin Apartment Association. There association and its staff. are so many property management In order for membership to be companies involved in the association worthwhile, you have to feel it’s a it is easy to start building your brand good investment. In order for it to be name. You do have to get involved and a good investment you have to see the work each event but your business return. The association has so much development goals can be reached. to offer and, (like anything you do in Owner members are very busy, but life), the more time you put into somemost will take a call or your visit thing, the more you get in return. if they have met you at an event or Shonna Schneider-Marquis, a committee meeting.” member of the Austin Apartment Association over 15 years and current member of the Product Service Council, is a member who has seen return on her investment. She attributes her professional success to being a member of the Austin Apartment Association. Read a bit of how she has built success out of AAA membership. Business Development Made Easy “I have opened three supplier companies here in Austin and we broke

Sponsorships and Advertising “The Austin Apartment Association has monthly events to sponsor to fit any budget. Your company name will be in front of hundreds of members. The owner members appreciate our support and choose to use members who sponsor these events. The exposure is priceless. You also can advertise in the Window Magazine and other digital opportunities that reach over 2,100 members and their employees!”

opposite: shutterstock

ecruiting and retaining members is vital to everyone involved with the Austin Apartment Association. Owner/management members join to be able to use the Texas Apartment Association lease and forms, take advantage of the education opportunities and have access to a list of vendors who understand the rental housing industry. Suppliers members join to network, find new clients, and grow professionally…and personally. Supplier members: to get the most out of your membership, you must attend committee meetings and events; mingle and introduce yourself to other members and potential customers. Events are a great time to meet many onsite team members, but to make the event networking easier, find a committee or two that sounds interesting and attend the meetings. Make a goal to meet one or two people every meeting and before long you will have built a nice network of fellow members. Check the calendar in this issue or go to the AAA website to find dates and time of upcoming committee meetings. New member, or seasoned member, you should take advantage of our Association 101 sessions. The informal sessions are designed to help new

Community Outreach “Get involved here to meet a group of very motivated individuals who want to give back to the community; our Doc and Gayle Young Food Drive is one of the best places to do this. We start meeting in the summer and deliver to hundreds of families in November. There are other programs that require less time, but are no less fulfilling.”

in your shoes and understand how overwhelming walking in to a class or committee meeting can be. It took me several

Friendships “Finally, if you ask any member who has been networking for a long time most will tell you that they now have deep friendships with people they have met through AAA. Personally, I have attended more baby showers, weddings, happy hours, game nights, Super Bowl parties and birthday bashes only because of the many friendships I have made through AAA. I know could not have had a successful career without the members and the staff at the association.” I’ve been a new member, have walked

times of attending a few different meetings to find my way, but the more I attended the more people I met. Attending education

classes was easier for me because, (sitting next to someone for three hours), it was easier to strike up a conversation. Letting people know you are new to the committee or the association is important. The coolest thing for me was when I attended events like Vegas Night, I recognized people I had met through classes and committee meetings. Guess what, I had someone to talk too and they welcomed me. For the record, I attended majority of these things by myself because the onsite team members I worked with were not active. This was very uncomfortable and out of my comfort zone, but by staying in your comfort zone will not allow you to grow. If you are a supplier and want to find new business leads get involved and get your name in front of the membership as many times as possible. Owner members, you too have to get involved by attending various events. Networking is the key to building success out of your membership!

MARCH / APRIL /

Industry UPDATE SWIMMING POOLS AND TAX REFORM By Paul Cauduro, AAA Director of Government Relations

City of Austin Dives in With New Swimming Pool Inspections

...new policies and procedures for swimming pool inspections and permits

Last year, AAA members hosted a meeting with city of Austin officials to discuss the Change of Ownership Swimming Pool (CHOW) Inspections and how these inspections cause confusion and frustration among property owners and property managers. The City has decided to alter their inspection procedures, and will implement new actions related to property ownership changes and swimming pool code compliance this April. At issue are swimming pools at apartment communities (and hotels) that have been honestly operating for years, but when the property ownership changed they received a new, full code compliance inspection and the pool was shut down because many code items were found to be out of compliance. Major items were often flagged for non-compliance, and new property owners faced shockingly high costs to bring the pool into compliance before the City would

issue a new permit and re-open the pool for resident use. CHOW inspections are unique to Austin and similar inspections are not performed by other Texas cities. City officials explain that only in recent years has the city enjoyed the luxury of having swimming pool code inspection specialists. Up until a few years ago, the code inspection department worked essentially as a single unit with inspectors dispatched for a wide variety of heath and property code compliance inspections. As a result of both the complexity of the swimming pool code and the high demand for city inspection services, it seems that many code items may have been simply overlooked by well-intentioned, but not fully specialized, city inspectors. Some of the major code violations cited during CHOW inspections include: location of waterfall features and landscape planters, zero-entry slope angles, the distance between ladder steps and the rise and run of the poolâ&#x20AC;&#x2122;s stair step entry. At the AAA meeting held with city officials the code inspection staff

emphasized their municipal obligation to enforce the pool code but they also expressed a willingness to find a solution that would allow property owners to keep the pool open and operating while correcting code violations. As a result of this initial and subsequent meetings with the City, the City of Austin Public Health Department (formerly Health and Humans Services) crafted new policies and procedures for swimming pool inspections and permits. The new inspection will involve CHOW-type inspection given to all swimming pools during the poolâ&#x20AC;&#x2122;s annual inspection. This annual inspection will be done using new inspection forms that clearly indicate all items inspected. Pool owners and operators will receive a complete listing of inspected items. Only critical life-safety items found in non-compliance such as those related to the Suction Vacuum Release System (SVRS) and main drain covers and grates will result in pool closure. Any other items found in non-compliance that are deemed not critical to life safety, such as distance between depth markers and the distance of the wading pool from the pool, can be addressed by the pool owner without any re-inspections. When a property changes ownership, all items on the form must meet compliance. In this manner, as part of the due diligence efforts taken prior to purchasing a property, potential buyers can review the most recent pool inspection form to know what repairs and upgrades will be needed in order for the pool to be fully compliant and in legal safe harbor with state pool standards. The changes are slated to begin April 3, 2017. It should be noted that in conjunction with these new inspection procedures, the City will renew enforcement of the minimum separation distance between two or more suction outlets. The City suspended enforcement of this item in August 2016 to avoid summertime pool closures and in anticipation of

For more information about these issues go to www.naa.org and be sure to download the Advocacy365 app for your phone or other device to stay engage and current on the issues.

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asset if, instead of selling their property, they exchange it for another comparable property. These rules encourage property owners to remain invested in the real estate market. · Preserve investment incentives. Borrowing is a central part of how apartment housing is financed and without business interest deductibility, the cost of debt financing would increase and shift many real estate business models thereby and inhibiting development activity. · Take care when making changes to cost recovery rules like depreciation so that changes do not harm real estate investment. · Protect the Low-Income Housing Tax Credit (LIHTC). The LIHTC is the central vehicle producing housing for moderate- and low-income families and this program must remain a vital part of the strategy to address our nation’s housing needs.

implementing the new procedures outlined above. The distance between suction outlets is three feet as measured from the center of the outlets. All pools and spas, regardless of the date of construction, must meet this code item. You are encouraged to discuss this important code item with the AAA’s swimming pool service and maintenance members or contact the city of Austin at 512-978-0300.

NAA Capitol Conference Focused on Tax Reform On March 8, apartment industry professionals from all over the country will convene in Washington, D.C., for the NAA Capitol Conference. This is the industry’s largest advocacy event and is dedicated to educating grassroots activists on key issues and mobilizing them to advocate with their members of Congress. As NAA’s Greg Brown, Senior Vice President of Government Affairs, recently wrote: “Tax reform is front and center on the congressional agenda, and there is a real chance it will become law this year. The last comprehensive tax reform legislation was the Tax Reform Act of 1986 (TRA 1986) signed into law 30 years ago by President Ronald Reagan. We all remember how that bill devastated the industry for years, so it is imperative that we engage with policymakers to ensure a more positive outcome.” While engaged in the tax reform effort the NAA has established these primary objectives and priorities

to ensure that any reforms made will promote economic growth and investment in rental housing without unfairly burdening apartment owners and renters relative to other asset classes: · Protect “flow-through entities” (e.g., LLCs, partnerships, S Corporations, etc.), which are the dominant business structure in our industry. · Maintain “like-kind exchanges” where property owners can defer tax on the gain on sale of an

“Tax reform is front and center on the congressional agenda, and there is a real chance it will become law this year.”

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MARCH / APRIL /

A PA R T M E N T PA C A U S T I N Investors’ Reception

2017

J.W. M A R R I O T T D O W N T O W N A U S T I N

Members of Apartment PAC Austin and special guest Representative Tony Dale were treated to an invitation-only reception at the J.W. Marriott this January.

We are all so proud of the members who are first time donors and those who have continued to renew annually to Apartment PAC Austin; your support is crucial to advancing the multifamily rental housing industry in Central Texas. The funds raised by Apartment PAC Austin provide the financial support needed to promote our AAA Political Action Committee’s legislative agenda, and provide education and increase industry awareness amongst our association members and political representatives alike. Since the inception of this program in April 2010, members have donated over $75,000. A huge thank you goes to each and every one of you for making an economic difference for the multifamily rental housing industry.

Below: Texas State Representative Tony Dale, (District 136), told Apartment PAC Austin investors to, “Be confident in what you do. We [legislators] have to rely on what you tell us.” (Pictured l to r): Sandy Hoy, TAA General Counsel; Theresa Ebner, AAA President; Rep. Dale; Paul Cauduro, AAA Government Relations; Kristan Arrona, AAA EVP; David Mintz, TAA VP of Government Affairs.

Want to be a part of Apartment PAC Austin? Sign up online at austinaptassoc.com/apartment-pac-austin, or call the AAA office at 512-323-0990.

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New MEMBERS AAA welcomes these new members who joined the association between December 1, 2016 and January 31, 2017. When deciding where to make your next purchase for your property, please consider an AAA supplier member.

New Property Owners/ Management Company Members Anthony Properties Tom Anthony Number of reported units: 2

Austin Travis County Integral Care Elizabeth Baker Number of reported units: 0

Blackshear Neighborhood Development Corporation Cynthia Gaines

New Supplier Members Renovations Alfredâ&#x20AC;&#x2122;s Construction & Renovation Kristen Roppolo 512-339-0780

Asphalt-Seal Coating Striping & Repairs Asphalt Care of Texas, LLC Bernie Smith 512-872-3500

Energy Auditing

Number of reported units: 14

BEST

Davis Properties

Ari Kahn 512-522-2378 www.smartenergystrategy.com

Ronald Davis Number of reported units: 1

Dianne Hill Properties Dianne Hill Number of reported units: 8

Meeks Properties Trey Meeks

Printing & Graphic Service CND Signs, LLC Christian Martinez 512-888-9788

Maintenance Supplies

Number of reported units: 2

Ferguson Facilities Supply

Middleton Properties

Dustin Stucker 888-334-0004 www.fergusononline.com

Blake Middleton Number of reported units: 1

Shao Realty Andrew Huang Number of reported units: 12

Exercise EquipmentService & Repair Fitness in Motion Ron Adams 512-658-2860 www.fitnessinmotion.com

Gates-Automatic & Manual GateCode Liam Pope 512-571-1001 www.gatecode.me

Legal Service Girling Law Richard Cahan 817-659-2033 www.girlinglaw.com

Property Management Software HousingManager.com Mary Derby 501-372-5324 www.HousingManager.com

Cabinet Refinishing Kitchen Tune Up Linda Smith 512-956-3690

Utilities-Billing Service National Exemption Service Donna Ismajili 800-241-8651 www.submeter.com

Roofs-Contractors Petersen Dean Roofing & Solar Rodney Powers 512-210-9152

Tenant Screening Service PI Company Mary Derby 501-372-5324 www.thepicompany.com

Swimming PoolRepair & Renovation Texas Apartment Pool Services Grant Almquist 713-542-4560 www.tapstx.com

Backflow Testing Valor Fire Protection John Couch 512-846-4142

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Your Employees Are Your #1 Customer: Don’t treat them like #2 Do you know a great boss or supervisor? We do. Dozens, in fact.

We looked at our list of the greats and asked a few of them to let us know how they show their employees appreciation. They all agree that building a great team environment - one where every individual feels responsible for the success of the group - makes for happy employees, a harmonious workplace, satisfied customers and a successful business.

Meagan Johnston Regional Property Manager, Greystar I think creating the team environment is important. We work together and I cannot accomplish my duties without them. Their success is my success and their failure is mine as well. My team knows they are capable of making decisions as long as I can see a thought process. If it’s a wrong decision, we turn it into a learning situation. I believe sharing that responsibility helps them feel valued, trusted, and appreciated. To me it doesn’t take a lot to show appreciation and that we are all a part of a team. Hearing them out Listening to your team’s concerns and hearing them out goes a long way. In today’s work force many people do not feel

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valued due to their opinion and ideas being voided or never being heard to begin with. Thank you goes a long way I try hard to recognize those who do a great job or achieve a goal. Receiving an e-mail or a written letter is a wonderful thing. Public praise is great for those team members who are not shy. Everyone wants to be recognized for their hard work. It’s the Little Things I love when I get the chance to get a coffee or tea with my team or take them out to lunch to thank them. This is not only getting a chance to show my appreciation for them, but also is fun to have that time away from the office with them.

Theresa Ebner

Kris Burleson

Asset Management, LDG Development Employee appreciation is important because what gets rewarded, gets repeated. Acknowledging someone goes a long way in retaining good employees. When people feel appreciated, it helps them feel a part of something bigger. You have to be careful not to overreward your employees because the kudos then lose their luster. I feel the non-monetary things make the biggest impression. In the more-better-faster social media society we live in, we often forget to acknowledge when someone does something great or went above and beyond. Make a phone call, (or an in-person visit), to tell the individual thank you and let them know they did an awesome job. Send e-mails praising them amongst their peers. Send hand written thank you cards – if it was a team effort, ensure every team member’s name is on the card. We pay for our employees to take their NALP, CAMT, CAM and CAPS and take our managers and regionals to the TAA Education Conference as rewards. Both are win-win situations; the team members get a break from their property, get motivated and bring new ideas back to the site. When a team member does something big that deserves a nice reward, we try to purchase that employee something they can enjoy for themselves and/or family. For example, last year we bought a manager and her family some awesome tickets to a Houston Texans Game. They are die hard Texan fans and would never spent the money for seats in a great Location. She is still talking about those tickets.

Managing Director of National Development, BG Multifamily Employee appreciation is such an important part of building a successful team. I’m fortunate to work for a company that values its employees from the top down. This is not just for our internal employees, but also our field employees who are out working for our clients each day. It all starts with a positive mindset and keeping a positive mindset even when the going gets tough. I believe that, (even when a mistake is made or a teammate is having a bad day), you need to be there to lend an ear, give helpful advice, and offer ways to learn and grow from an experience. I sincerely feel that a pat on the back will go much farther than a kick in the tail, especially when you are encouraging your team. Also, just doing the little things to show your appreciation. A simple “thank you” or letting a team member know you appreciate them and their hard work can go a long way. Instilling the sense of being a team and working together on a goal together is so important to our success here. And as a supervisor, it is our goal to keep the team focused, upbeat, and maintaining a positive and winning mindset. We often say around here, “Teamwork makes the dream work!” Of course, breakfast tacos or pizza for the team isn’t a bad way to show your thanks either.

Talented employees stay because they are: 1. Paid well

2. Appreciated 3. Listened to 4. Promoted

5. Involved in decisions 6. Mentored

7. Challenged

Stephanie Naylor Owner, Carpet Warehouse Showing appreciation usually takes such little effort, but makes for a much happier work place. Since I also work here, I want it to be a happy place. I show my co-workers that they are truly appreciated by: · Admitting when I’m wrong (and apologizing). · Focusing on their concerns. If they’re worried about something, it becomes my worry too; they don’t have to deal with it alone. · Doing everything that I might ask them to do. There is nothing that is “not in my job description.” If they take out the trash, I take out the trash. But, I don’t deal with cockroaches. If there’s a cockroach, I’m out. · Laughing at their bad jokes. · Publicly recognizing their successes, but keeping any negative conversation private. · Small gestures like candy on the desk or a note of appreciation.

Brooke Mahoney Senior Regional Property Manager, Greystar I feel like it is about the little things; always be sure to say, “thank you.” Be kind and understanding. Ask questions. Be supportive and offer assistance; sometimes people need a map to succeed. I try to acknowledge accomplishments and/or milestones. I also believe in giving credit where credit is due, whether it be for an idea, a contribution, or an achievement. For example, when one team comes up with a creative outreach marketing idea, I like to share it with all team members and managers. I will send pictures, share their story and how they executed the idea. No success can be achieved without a team effort and collaboration. If our teams succeed, we all succeed. Recognition is not just about awards; it is about finding what is rewarding to that individual and providing it. We all understand that people have different motivations. Sometimes it is public recognition, sometimes it’s a trophy, sometimes it’s money and sometimes other gifts are more rewarding. A gift doesn’t always have to be something physical. Give your time, be a sounding board, or just provide affirmation on a decision an employee has made. Your time may be the most difficult gift to offer. As a leader, you may not be present all the time, however be available when needed, be available when there are major changes and make sure your staff know your door is always open.

MARCH / APRIL /

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MARCH / APRIL /

n e a t n n i a M Requests c e You Wish Residents Would Handle

by Angel Davila, CAMT, CAPS, Rainier Management Leaking roofsâ&#x20AC;Śin the middle of a rainstorm. Broken down A/C units...in July. An overflowing water heaterâ&#x20AC;Śat 3:00 a.m. These are maintenance emergencies; tasks that are best left to your maintenance professionals. In the best of times, your maintenance crew will be touching up paint in a rental model, fixing a broken ice maker, or switching out smoke alarms. Again, jobs best left to the professionals.

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Ask any maintenance tech in the business and you’ll probably hear they have plenty on their to-do list without getting a request to change out a lightbulb in their inbox. Plus, giving your residents the green light to perform light-duty tasks might cut down on emergency requests during off hours. While not everyone is mechanically inclined, or should be allowed to get within three feet of an Allen wrench, here are a few maintenance requests your residents should be able to handle.

Do’s Filter changes

Most indoor A/C units have a filter base in the A/C closet and are easily accessible by a resident to change out their filters on a monthly basis. If the air handler is a ceiling mount unit, the filter housing will typically be overhead with two latches. It’s a good idea to keep various filter sizes in the office so residents can request them when they pay rent.

GFCI reset

Inside restrooms and kitchens, it’s required to have a GFCI (ground fault circuit interrupter) within close proximity to the sinks. A GFCI is very simple to reset with the push of a button located in the middle of the plug. However, if the GFCI will not reset, have the resident contact maintenance.

Garbage disposal reset

At the bottom of each garbage disposal under the kitchen sink, there is a small red button that’s simple to reset. In the event the button resets but the disposal is still loud or non-functional, have a service tech come out to further diagnose.

Dont’s

Breaker resets

By no means have a resident reset a breaker. There is a reason the breaker tripped and if forced to reset without diagnosing further, it poses a risk to cause a fire by creating an arc flash.

Smoke Detectors

Never allow a resident to replace their own batteries or smoke detectors for liability purposes. Not only are risks present from improper installation; but fires can be caused when the two points of contact on 9-volt battery comes into contact with another metal object. We all have that miscellaneous drawer in the kitchen with odds and ends. All it would take to create a fire is tossing the battery in that drawer and have it come in contact with a paper clip, steel wool, or some loose change.

Plumbing

Anything plumbing related like leaks or major clogs MUST be handled by maintenance staff or a licensed contractor. Although it may seem like a good idea to have the resident turn off the angle stop under the sink or toilet; if done carelessly the pipe couple break and a massive flood on your property will take place.

A/C closet switch

Its inevitable in maintenance to have a call that that an A/C unit is not coming on and the display on the thermostat has no power going to it. In most cases, residents will store miscellaneous items in the A/C closet and by doing so, they accidentally turn off the “kill switch”. Simply have the resident remove the items in the closet and flip the switch.

Light bulbs

At some communities, residents are responsible for replacing their own light bulbs. As long as the fixture doesn’t contain a cover, or isn’t overhead lighting in the kitchen, this is a fairly simple task.

Take Control of Your Maintenance Costs.

Toilet plunge

Consider providing a new plunger as a part of a move in gift for new residents. Most toilet clogs are easily repaired with a plunger and will minimize after-hours emergency calls.

Mystery switch

If a resident’s dishwasher won’t come on, have them check the light switch next to the disposal. Other cases of the mystery switch can arise when there is no overhead lighting in a room, but there is a light switch on the wall. This switch is meant for a lamp to be plugged in to an outlet that has an “ear” broken off. Put simply this creates a break in continuity and will only kick on the 120 volts with the flip of a switch.

CALL 855-979-0770 FOR MORE INFORMATION.

MARCH / APRIL /

WHO IS THE A-TEAM ? Who is the A-Team? Let me clarify: who are the “AAA” A-Team? In the first case, the A-Team is a cadre of soldiers of fortune on the lam from the federal government. The A-Team is led by the suave George Peppard. The A-Team pities the fool. In the second case, the AAA A-Team is a group of special people. Ryan Harmon, Gage Multifamily, is co-chair of the A-Team with Rene Flores, Crystal Clear Pools & Spas, this year. Together, they lead an energized group of AAA members who are excited about getting other AAA members involved. They do this by making in-person visits to engage with current AAA members and share the many benefits of membership, such as building relationships, giving back to the community, and furthering their education. Five A-Team members recently received their A-Team badge for completing 12 association surveys completed by AAA members. As you will read, these people really believe in the value of membership and how it can benefit you. Read how AAA membership and A-Team involvement has benefited them.

Jonathan Rice, Performance Utilities I chose to be a member of the A-team to be an active participant in the growth and development of the Austin Apartment Association. I enjoy being an A-team member because it gives me insight on how to better serve the multifamily community. Having the opportunity to be an ambassador is just another way that I can share how Performance’s services can benefit everyone running a property. It’s been a fulfilling experience and a great way for me to meet people in the industry.

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Tania Dupuis, Brecca Construction The thing I like most about being a member of the A-Team is the one-on-one interaction it gives you with potential clients and other local businesses. I became involved with the A-Team to become a more active member of our local community and industry, and that involvement has given me the opportunity to be in front of more professional contacts and local businesses than I normally would.

Braden Gore, Valet Waste I enjoy the opportunity to help new members come aboard and make them feel welcome. Coming to some of these events as a new member can be intimidating, so I always try to help them feel comfortable. I’m a member of the A-Team because it helps me get involved on the front line. As a fairly new member myself, this committee helps me understand the vision of the association and what role each of us play in pushing this industry forward. As an ambassador, I have developed a great network of other professionals who share the same interests. I have become close to several colleagues who mentor and push me to grow professionally. This allows me to gain different perspectives, grow my industry knowledge, and expand my network.

Being a member of the Ambassador team has helped me professionally by allowing me to reach out to properties who may not know about my company in a non-sales way. It can help build a foundation to grow on.

Beverly Boyd-Miller, ScentAir I like that I get to help the employees at properties by getting them plugged in to what is going on with the association and help them get more out of their membership. It’s my way to give back to the association. Being a part of the A-Team has helped me get in front of many property managers – many whom I otherwise might not be able to meet. It has been a great way of building relationships.

Amanda Seamans, Lone Star Paving I love taking the time to reach out to the community. This team makes special visits to on-site professionals so we can keep them up to date with all the fun events and education opportunities available to them. I have really enjoyed being a part of this association and getting to know the staff, and I feel being a part of the A-Team is a way to help them out for all they do for their members.

Steps to become an A-TEAMer OFFICIAL AMBASSADOR HOW: Turn in 12 surveys REWARD: A-TEAM Badge of Honor and announced at board meeting AMBASSADOR SUPERSTAR STATUS HOW: Turn-in 25 surveys by end of AAA year (May 2017) REWARD: Individual photo on Facebook, announced/ attend Board meeting, SuperStars group photo in magazine A-TEAM MEMBER OF THE QUARTER HOW: Earn the most points in the Quarter REWARD: $100 cash/gift card of your choice, small plaque of achievement A-TEAM MEMBER OF THE YEAR HOW: Earn the most points by year end (May 31, 2017) REWARD: $250 cash/gift card of your choice, large plaque of achievement, Individual photo on Facebook, announced/attend board meeting, photo in magazine, recognition on stage at Property of the Year

Maintain your A-TEAMer Status HOW: 25 points per quarter These points can be earned by… · Completing survey by email – 1 point · Completing survey by phone – 3 points · Attending A-Team meetings – 3 points · Attending AAA events – 3points · Completing survey by onsite property visit – 5 points · Getting member to attend/sign up for an event – 5 points

Do you want to get involved and join the A-Team? Visit our website austinaptassoc.com, or contact Taylor@austinaptassoc.com.

MARCH / APRIL /

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MARCH / APRIL /

Education

OPPORTUNITIES YOUR CHANCE TO GROW AND LEARN Visit austinaptassoc.com/education for more class info and to register. Leadership & Team Building

MARCH 7 8:30 a.m. - 11:30 a.m. Speaker: Diandra Marquez, Senior Trainer, Dale Carnegie Training Austin AAA - 8620 Burnet Rd. #475 $70 for AAA members FREE for ACE subscribers CECs: 3 • Define leadership • Build relationships by incorporating Dale Carnegie Principles • Have a value based conversation with the people on your team • Incorporate praise into your daily interactions • Discuss our team’s current business reality • Identify team and individual attributes required for team success • Discover principles to build team trust • Sell our ideas and improve our communication between our teams

Learn at Lunch: Increasing the Value of Your Assets Through Conservation

MARCH 23 12:00 p.m. – 1:00 p.m. Hosted by: Minol USA AAA - 8620 Burnet Rd. #475 FREE and for AAA on-site personnel only CECs: 1

· Reducing energy costs and increasing asset value with LED lighting solutions · Tapping into savings with water conservation · The cost benefits of retrofitting submeters · Local regulatory update on recovering utility expenses from residents

Leasing 102: Show Me the Money!

MARCH 27 8:30 a.m. - 11:30 a.m. Speaker: Shonna Schneider Marquis, The Liberty Group, and Renee Zahn, Greystar AAA - 8620 Burnet Rd. #475 $70 for AAA members FREE for ACE subscribers CECs: 3 · Demonstrating the Community and the Apartment Home to Close the Sale · The Five P’s of Selling · Know Your Product to be a Professional Consultant not a Leasing Agent · Feature/Benefit Selling... what else is a fireplace? · Overcoming Objections: They are BUYING SIGNALS! · Closing Techniques and more Closing Techniques! Always Be Closing the ABC’s of Closing · Role Play Practicing with Classmates and Instructors to build your confidence!

Maintenance for Managers

MARCH 28 8:30 a.m. - 11:30 a.m. AAA – 8620 Burnet Rd. Ste. 475 Speaker: Angel Davila, CAMT, CAPS, SKLD Mechanical $70 for AAA members FREE for ACE subscribers CECs: 3 This seminar is specifically designed for community managers and regional property managers but is open to assistant managers that are ready to take their career to the next level. The course will cover maintenance terminology, budget considerations, and good leadership principles/practices to effectively lead a service team.

Hands-on A/C – North & South Sessions!

NORTH SESSION: MARCH 29 Woodchase Apartments – 8524 Burnet Rd. SOUTH SESSION: MARCH 30 Centennial Place – 7001 South Congress Ave. 8:30 a.m. - 11:30 a.m. Speaker: Century A/C Supply $70 for AAA members FREE for ACE subscribers CECs: 3 Learn about A/C functions, parts, troubleshooting, and preventative maintenance in a HANDS ON environment.

Supplier Success

APRIL 5 8:30 a.m. - 3:30 p.m. Speaker: Stephanie Naylor, CAS, Carpet Warehouse AAA - 8620 Burnet Rd. #475 $70 per AAA member FREE for ACE subscribers CECs: 3 The Supplier Success course is designed to offer an overview of the apartment industry and recommends ways that suppliers can maximize partnerships with apartment owners, apartment management companies and apartment association members. It was written by successful apartment industry suppliers with years of professional experience. This full-day program is a component of the Certified Apartment Supplier (CAS) credential and can be taken as a standalone course.

QUESTI ON S? Contact AAA Director of Education Ariel Zimmerman at ariel@austinaptassoc.com or 512.323.0990.

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All Webinars are conducted by www.multifamilyinsiders.com. 1:00 p.m. – 2:00 p.m. CT Worth 1 CEC Cost $29.99 Enter the code “16AAA” in the coupon field when registering for a discount!

MARCH 15

APRIL 6 8:30 a.m. - 11:30 a.m. Speaker: Todd Wilcox, City of Austin AAA - 8620 Burnet Rd. #475 $70 per AAA member FREE for ACE subscribers CECs: 3 · · · ·

Permit requirements Emergency permits Common violations What to do when loss of water/utilities · Getting labeled a Repeat Offender · Crime prevention with environmental design · Universal recycling ordinance

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Fair Housing with Attorney Bill Warren

APRIL 18 8:30 a.m. - 11:30 a.m. Speaker: Bill Warren, Warren Law Firm AAA - 8620 Burnet Rd. #475 $70 per AAA member

n o education

MARCH 29

Tap into your own life experiences to deliver exceptional experiences to prospects and residents APRIL 12

Hot Fair Housing Trends That Create Burning Questions APRIL 19

Seven Ways Guaranteed to Improve Your Sales Performance

City Code Compliance: What Maintenance Needs to Know

lin

WEDNESDAYS

present

Leasing Rescue! Positioning Your Property for Ultimate Success!

FREE for ACE subscribers CECs: 3 Join Attorney Bill Warren as he covers the basics and beyond of Fair Housing.

Learn at Lunch: After the Disaster

APRIL 20 12:00 p.m. – 1:00 p.m. Hosted by: The Steam Team AAA - 8620 Burnet Rd. #475 FREE and for AAA on-site personnel only CECs: 1 · What to do · Recover after the Disaster · Restoration · Cleaning

FREE for ACE subscribers CECs: 3 Assistant Managers must be flexible and skilled enough to fill vacancies for Leasing Professionals as well as the Community Manager. Learn best practices and tools on how to succeed in your challenging role.

ROI Exchange: Buying, Selling & Refinancing

APRIL 25 11:45 a.m. - 1:00 p.m. Speaker: Dirk Van Landuyt AAA - 8620 Burnet Rd. #475 FREE and for AAA IRO members only CECs: 1

Assistants Wear All the Hats: Managing Up & Down

APRIL 25 8:30 a.m. - 11:30 a.m. Speaker: Colleen Grahn, CAPS, Berkshire Property Advisors AAA - 8620 Burnet Rd. #475 $70 per AAA member

MARCH / APRIL /

LAW IN ORDER

The Warren Report FOOLPROOF PASSAGE

Warren Law Firm

Peaceful entry at reasonable times for reasonable business purposes

W Reasonableness, as readily can be seen, is of paramount importance.

hat if a residential tenant attempts to prevent a landlord from entering a rental unit? Since the tenant does not own, but merely rents a dwelling, how can they do this? The simple answer is that they cannot. This article will explain why. There are many reasons the owner or manager of an apartment may need to enter. In fact, according to paragraph 28 of the Texas Apartment Association (TAA) lease, individuals including repairers, service providers, contractors, law [enforcement] officers, and prospective residents or buyers may have valid reasons for entry. Some people, however, simply do not want a stranger in their apartment, certainly when the resident is not present. Perhaps these individuals are apprehensive about being burglarized. The tenant may be a terrible housekeeper, and is embarrassed by anyone seeing the conditions under

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William S. Warren,

which they live. It may be possible that some very private things occur or are present in one’s dwelling, which should remain private (they believe) in every circumstance. There may also be evidence of criminal activity occurring in the dwelling, and if a stranger views that evidence, its existence might be reported and criminal prosecution could follow. There is a certain balancing act which is required. Certainly, the resident who is in compliance with his or her lease has every reason to expect that their right to privacy will be honored. Likewise, the owner of that dwelling can reasonably expect to have an absolute right to enter property they own for reasonable business purposes. Paragraph 28 of the TAA lease provides that the owner’s representatives, including those with its authority, may “peacefully enter the apartment at reasonable times for

reasonable business purposes.” Reasonableness, as readily can be seen, is of paramount importance. Texas allows the parties to a lease to determine whether, and under what circumstances, a landlord may enter the rental property. Only if the lease prohibits, or fails to address, entry by the landlord would a tenant have some justification for keeping the landlord out. No such justification exists for those who use the TAA lease. Paragraph 28, with its title “When We May Enter,” is squarely on point. It both authorizes landlord entry and addresses the entry itself. If the resident is present when the landlord’s representatives attempt to enter, there is authority for the entry. The restriction, however, is that the entry must be done peacefully. If the tenant insists that the entry not occur at that particular time, and creates a disturbance which disrupts and disturbs the peace, the landlord’s representatives should not press the issue. If entry at any particular time will result in a breach of the peace, temporarily postpone the entry. There are a couple of options available here. First, go ahead and provide

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advance written notice to the tenant as to when (date and time) you intend to return for entry. Then return at that time and see what circumstances you encounter. The second option would be to simply return at a time when the tenant may not be present. In that scenario, according to paragraph 28, the landlord may enter by duplicate or master key for reasonable business purposes, provided written notice of the entry is left in a conspicuous place in the rental unit immediately after the entry. How do you determine a reasonable time? According to Black’s Law Dictionary, it is a period determined from trade practice, custom, or from circumstances like those at issue. In other words, look at comparable situations to determine reasonableness from those examples. Typically, a landlord’s entry will be during normal business hours. Although this term can vary, it will usually be between the hours of 9:00 a.m. and 5:00 p.m., Monday through Friday. Interestingly, that is when the majority of people who have day jobs are working. Ultimately, you may enter when the resident is absent. Leaving notice of your entry in a conspicuous place, therefore, is essential. What is a conspicuous place? Again, using Black’s Law Dictionary, it is the place that something can be seen so it can be observed and easily seen by both interested and disinterested parties. Dictionary.com includes in its definition of the term the phrase, “readily visible or observable.” The Austin Tenants’ Council (ATC), to which many tenants direct inquiries, writes on the subject of a landlord’s entry into rental premises on its website. The ATC offers both interesting and useful advice. First, it states that “...regardless of what is

written in the lease agreement, the landlord can never force his way in or enter without first seeing if someone is at home....” ATC advises the tenant who is at home, but does not want the landlord or anyone else to enter, to engage their keyless bolting device on all exterior doors. What if your tenant does that when you try to enter? One available recourse would be to give a notice of lease violation, specifically a violation of paragraph 20(d), disrupting the owner’s business operations. Two or more of these will create a valid basis for a lease default under paragraph 32.1(B), leading to a right of eviction under paragraph 32.2. The more serious your need to enter the unit, the fewer number of violations you will need for a default. Look again at paragraph 28 of

the TAA lease. It provides that you may enter for reasonable business purposes. In the TAA lease contract, which was copyrighted in 2012, paragraph 28 had wording quite different than the current wording. Instead of using the phrase, “reasonable business purposes,” paragraph 28 from five years ago substituted a list of reasons for entry by the landlord. It was quite an extensive list. In the context of this article, some of the most useful reasons were the following: making repairs, performing pest control, doing preventative maintenance, changing filters, leaving notices, removing or re-keying unau-

thorized security devices, inspecting when immediate danger to person or property is reasonably suspected, or showing the apartment to people like government representatives, lenders, contractors or prospective buyers. Arguably, each of the foregoing fit the current phrase “reasonable business purposes.” Sometimes, having so many defined purposes could actually weaken the term reasonable business purposes. If the list is extremely exhaustive, one could argue that something not on the list could not possibly be reasonable. One of the more interesting purposes for landlord entry concerns removing or re-keying unauthorized security devices, namely locks. Many of you may have encountered the situation where one occupying your rental unit has, unbeknownst to you, changed the locks and not given you a new key. To begin with, this is a violation of section 92.163 of the Texas Property Code. That legislation states that a tenant may not remove, change, rekey, replace, or alter a security device, or have any of those things done, without permission of the landlord. Although that section of the Property Code does not directly provide remedies for a tenant violation, the next provision in the Property Code does. While the remedies in section 92.164 are tenant remedies, a good argument can be made for comparable remedies to be available to a landlord. These include actual damages, punitive damages, a civil penalty of one month’s rent plus $500, court costs and attorney’s fees. Again, these potential remedies will serve as a guide only, for they are not specifically stated in connection with section 92.163 of the Texas Property Code. In addition to the statutory prohibition against lock changes by a tenant,

“...regardless of what is written in the lease agreement, the landlord can never force his way in or enter without first seeing if someone is at home....”

MARCH / APRIL /

going to enter your dwelling. Sometimes the giving of advance notice is easier than at other times. It is most helpful for the resident to know the date and time that the entry is to occur, so they can make a decision whether to be present or not. It is pinpointing accurate timing which creates the most problems for the giving of advance notice. Again, however, the TAA lease does not require advance notice when the landlord or

its representatives will enter pursuant to paragraph 28. Your resident, moreover, cannot unreasonably delay the landlord from entering the apartment. If the occupant is sick, rescheduling of the entry is advised. The term “reasonable” is used four times in paragraph 28 of the TAA lease. As long as the owner’s representatives are peacefully entering at reasonable times for reasonable business purposes, the entry is permissible.

It does not matter whether the tenant wants the entry or not, because he or she has agreed to the entry by signing the lease. There is one final caveat. It may be fairly easy to determine in advance that your resident intends to obstruct your contractual right of entry by cluttering your path with obstacles, including unfounded allegations against your personnel. In those cases, act in a preventative manner. Provide advance notice, to the best of your ability. Leave a notice behind which details the date and time the entry occurred, along with the purpose for the entry. Leave this behind whether the resident was present during the representative’s time in the dwelling or not. In more extreme situations, have more than one person involved in the owner’s authorized entry. That way, your maintenance or other personnel will not be involved in a swearing match, one-on-one with the resident, about what occurred during the time in the unit. Also, do not avoid entering the unit if the purpose of the entry is essential. This is, after all, rental property owned by someone other than the occupant. You have the right to preserve and protect your property. You also have statutory obligations to a tenant concerning repairs provided for in the Texas Property Code. Simply because the entry may be complicated and unpleasant, never let those reasons deter you from achieving your lawful purpose for the entry. Be careful out there.

BILL WARREN is an Austin lawyer, and member of the Austin Apartment Association, whose practice areas include landlord-tenant, housing discrimination defense, collections, litigation in all courts, employment, consumer protection, lease and contract drafting and negotiations, and wills. He is Board Certified in Civil Trial Law by the Texas Board of Legal Specialization, and is a Fellow of the College of the State Bar of Texas. Mr. Warren is legal counsel to the Austin Apartment Association and a founding member of the Legal Counsel Advisory Council of the Texas Apartment Association. He regularly, and on a statewide basis, represents property owners and managers, vendors and others who regularly serve the real estate and multihousing industry. Bill is a frequent author and lecturer, and has published more than 100 articles on multi-housing industry and fair housing issues. He can be reached at Warren Law Firm, 1011 Westlake Drive, Austin, Texas 78746, (512)347-8777, or through his website at www.WLFtexas.com.

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This is rental property owned by someone other than the occupant. You have the right to preserve and protect your property.

the lease has a similar prohibition in paragraph 25.2. It provides that the tenant must not alter the landlord’s property, make lock changes, rekey locks, or alter, damage, or remove the owner’s property including locks and security devices. If your tenant acts in such a way as to violate paragraph 25.2, that would be an act of default under paragraph 32.1(B) of the lease. When that occurs, the landlord may, in some situations, resort to remedies which may include eviction. A court would likely expect multiple attempts by the landlord to get the tenant to provide a key to the changed locks. The tenant’s refusal would have to be continuous before most judges would agree to evict because the tenant would not give the owner a key. In fact, the ATC website states that when the landlord is allowed to enter the rental unit but does not have a key, the key can be requested from the tenant. Once requested, says ATC, the tenant is obligated to give the landlord a copy of the key. As a prerequisite, the landlord must have the contractual right to enter the rental unit. Landlords using the TAA lease have both the right to enter (paragraph 28) and the right to a key (paragraph 25.2 and Texas Property Code Section 92.163). Texas law does not require the landlord to give a tenant advance notice of entry. From a tenant relations standpoint, giving advance notice of entry may be both prudent and appreciated. As a gauge, consider what you would expect or desire if a stranger was

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R O O M

SO LU T I O NS

Your residents can use credit/debit or smart cards in our state-of-the-art

ur o Y e v Sa

digital laundry centers, and save their

s r e t Quar for the

coins for the fun things in life. Flexible payment options are just a part of our laundry solutions that help you improve

Fun

resident satisfaction. Our solutions donâ&#x20AC;&#x2122;t just drive resident retention and support smoother operations; they provide competitive revenue sharing and

f f u t S

peace-of-mind.

Visit

CSCSW.com

or call Danielle Courtney

210-286-7786 dcourtney@cscsw.com

MARCH / APRIL /

RED CROSS BENEFIT

TA L E N T SHOW Sign up by 03/28 to be in the show Prize money for 1st, 2nd, 3rd & Audience Favorite Door Prizes! Guest Judges! Drink Specials!

austinaptassoc.com/talent-show

04/05/17

5-9pm

MOONTOWER SALOON $5 SUGGESTED DONATION

MARCH / APRIL /

AdvertisingDirectories & Guides Costar

David Arnold 512-865-0483

For Rent Media Solutions Danielle Archuleta 512-326-1133

RentPath

Chelsea Kneeland 469-662-3097

Products &

The Vendor Guide/VG Visuals Monica Simmons 800-788-7820

SERVICES

AdvertisingFull Service AArrow Sign Spinners Shakim Gonzalez 512-900-8714

Find a supplier online at web.austinaptassoc.com/search

Catalyst Marketing & Design Jamie Matusek 512-579-5461

Advertising-Internet

Denotes an AAA Diamond Sponsor member.

A A/C-Dealers Fox Service Company James Bagby 512-442-6782

A/C-Duct Cleaning Abluent Cleaning Services Daniel Salazar 512-777-9249

UCS

Ben Wells 512-385-6600

A/C-Supplies & Parts Aces A/C Supply Robert Arroyo 512-832-7881

/ W I N D O W O N R E N TA L H O U S I N G

Apartment Data Services Inc

Bruce McClenny 800-595-8730

Apartment List Century A/C Supply

Travis Fowler 512-584-3713

HD Supply

Kendall Wood 512-584-7432

Johnstone Supply - Austin T Lambdin 512-834-0346

Maintenance Supply HQ Jeff Feldhaus 512-335-6700

Robert Madden Industries Tiffany Paluso 512-837-8521

A/C-Systems Service & Repair 1st Choice Energy David Malone 512-345-0956

A-1 Service/Prop Maint Contractors Ron Little 512-443-2222

Fox Service Company James Bagby 512-442-6782

SKLD Mechanical Angel Davila 713-434-7553

Access Control GatesIron Alarmtechs, Inc. Terry Delzeit 281-391-6066

Austin Estate Gate Anthony Bruno 512-296-2671

GateCode

Liam Pope 512-571-1001

Swift Access Control Mario Vasquez 512-470-7575

Accountant/CPA Allshouse Group Kurt Allshouse 713-396-5745

Adjusters Beneke Adjusters International Jim Beneke 512-328-1851

Insurance Claim Recovery Support Scott Friedson 512-904-9900

Jansen International, LLC Charles Dale 800-779-8714

James Wiersma 404-735-1288

Citywide Apartment Locators Susan Albertson 512-835-7368

Costar

David Arnold 512-865-0483

For Rent Media Solutions Danielle Archuleta 512-326-1133

LeaseBuddies Inc Adam Oâ&#x20AC;&#x2122;Neal 512-423-3881

Moveforfree.com Bubba May 210-691-3178

Realtor.com

Carol Andrews 281-460-6307

RentPath

Chelsea Kneeland 469-662-3097

Rentping

Mike Wittmann 402-570-0648

Zillow

Gen Martin 210-430-9129

AdvertisingOn-Site-Broadcasting AArrow Sign Spinners Shakim Gonzalez 512-900-8714

Advertising-Specialties Ice Blue Advertising Chuck Littlepage 832-437-0904

The Vendor Guide/VG Visuals Monica Simmons 800-788-7820

Visual Marketing Ann Poehl 512-918-0131

Air Duct Cleaning Blackmon Mooring of Austin

Serena Nikonowicz 512-574-8043

Colors Unlimited

Rob Tatrow 512-339-3023

UCS

Ben Wells 512-385-6600

Air Purification Biosweep of Austin Yemi Ayeni 512-373-8118

ScentAir

Beverly Boyd-Miller 512-797-4503

Alarm Systems & Service Ace Fire Equipment

Ashley Stein 512-835-2020

Alarmtechs, Inc. Terry Delzeit 281-391-6066

Bartley Construction Dennis Bartley 512-303-9688

Answering Service ACTIV Answer By Audio Images Sarah Bearden 800-487-0206x.231

Apartment/Multi Family Investments WASH Multifamily Laundry Systems, LLC Mike Gagliardi 737-226-2597

Appliance Replacement Appliance Warehouse Tina LeBlanc 512-748-7515

Luxe Appliances

Mitchell Andrus 512-940-1023

Appliances-Dealers Appliance Parts Company David Gefrovich 512-655-2726

Ferguson Facilities Supply Dustin Stucker 888-334-0004

HD Supply

Kendall Wood 512-584-7432

Luxe Appliances

Mitchell Andrus 512-940-1023

Maintenance Supply HQ Jeff Feldhaus 512-335-6700

MFS Supply

Katrina DeFord 800-607-0541

Appliances-Leasing Appliance Warehouse Tina LeBlanc 512-748-7515

AZUMA Leasing

Clint Borchgardt 800-707-1188

Luxe Appliances

Mitchell Andrus 512-940-1023

Appliances-Refinishing Quality Surface Solutions,Inc.

Karma Delgado 512-441-2909

AppliancesService & Repair WASH Multifamily Laundry Systems, LLC Mike Gagliardi 737-226-2597

AppliancesSupplies & Parts Appliance Parts Company David Gefrovich 512-655-2726

Century A/C Supply

Travis Fowler 512-584-3713

Chadwell Supply

Michael Stewart 888-341-2423

Johnstone Supply - Austin T Lambdin 512-834-0346

Robert Madden Industries Tiffany Paluso 512-837-8521

Asphalt-Seal Coating Striping & Repairs

Warren Law Firm Bill Warren 512-347-8777

Awnings & CanopiesDealers The Chism Company, Inc Bill Colby 512-440-0606

A Plus Asphalt & Concrete

Art Aja 512-251-8920

Advanced Asphalt Applications Seth Ritta 512-539-7744

Alpha Paving Industries LLC

Bobby Edwards 512-605-9937

Asphalt Care of Texas, LLC Bernie Smith 512-872-3500

Contractors Asphalt Seth Ritta 512-388-9540

Backflow Testing

Integrity Paving & Coatings

Ashley Stein 512-835-2020

Robyn Riley 512-853-9009

Jenko Asphalt & Concrete, LLC Chris Jenkins 817-312-0256

Lone Star Paving Jim Ramming 512-428-5778

Oldcastle Materials Texas, Inc Kim Tiefke 512-861-7100

Stripe-It-Up

Katie Youngblood 512-966-2511

TexAsphalt

Ross Williams 512-497-9601

Attorneys Law Offices of Brian P Cweren Brian Cweren 713-622-2111

Law Offices of R. David Fritsche David Fritsche 210-227-2726

Snell Law Firm, PLLC, The Jason Snell 512-477-5291

Troilo Law Firm, P.C. Arthur Troilo 512-391-9117

Ace Fire Equipment

Airco Mechanical Brandi Dathe 512-837-2917

Firetrol Protection Systems, Inc. John Rogers 512-687-0115

Products and Services

Fox Service Company James Bagby 512-442-6782

Mtech

512-929-7090

Roto-Rooter Service Co. Jason Carter 512-836-8925

Valor Fire Protection John Couch 512-846-4142

Vamvoras, Ltd

Jeff Fox 512-994-7527

Balcony Repair All-Cor Services Steve Wingo 512-826-4542

Bartley Construction Dennis Bartley 512-303-9688

Brecca Construction LLC Tania Dupuis 512-563-8839

Camp Construction

Peter Flynn 512-394-1111

MARCH / APRIL /

JMI Contractors Melissa Vale 210-492-8181

Protractor Services Maisie Dickerson 512-282-5722

Swift Access Control Mario Vasquez 512-470-7575

TBC Services, LLC Tom Burghart 512-217-8020

Banking/Business TruWest Credit Union Michael Gandy 512-252-6007

Bathtub & SinkPorcelain Repair & Refinishing NuSurface

Jonathan Drolet 512-339-0989

Quality Surface Solutions,Inc.

Karma Delgado 512-441-2909

Surface Connection Mike Canfield 512-507-8202

Products and Services

Bathtub-Fiberglass Repair & Refinishing NuSurface

Jonathan Drolet 512-339-0989

Quality Surface Solutions,Inc.

Karma Delgado 512-441-2909

Surface Connection Mike Canfield 512-507-8202

Batteries Interstate All-Battery Center Joel Walker 512-955-2165

Blinds-Mini/Vertical Sales & Service Classic Same Day Blinds Reed Way 512-926-7700

Ferguson Facilities Supply Dustin Stucker 888-334-0004

HD Supply

Kendall Wood 512-584-7432

Maintenance Supply HQ Jeff Feldhaus 512-335-6700

/ W I N D O W O N R E N TA L H O U S I N G

Boiler Repair & Installation Airco Mechanical Brandi Dathe 512-837-2917

All-Cor Services Steve Wingo 512-826-4542

Roto-Rooter Service Co. Jason Carter 512-836-8925

Vamvoras, Ltd

Jeff Fox 512-994-7527

Builders & Developers Ingenium Construction Company Todd Gold 512-721-0366

Building Inspection Service Bartley Construction Dennis Bartley 512-303-9688

Camp Construction

Peter Flynn 512-394-1111

Ingenium Construction Company Todd Gold 512-721-0366

C Cabinet Installation BAC Products Inc Chris Hoker 512-259-1660

Brecca Construction LLC Tania Dupuis 512-563-8839

Camp Construction

Peter Flynn 512-394-1111

Gold Star Cabinets & Countertops Trojan Tidwell 512-251-9279

Quality Surface Solutions,Inc.

Karma Delgado 512-441-2909

Cabinet Refinishing Camp Construction

Peter Flynn 512-394-1111

Carpet, Upholstery & Hard Surface Cleaning Blackmon Mooring of Austin

Serena Nikonowicz 512-574-8043

Empire Cleaning

Malik Khurshid 512-640-3688

Central Renovations Solutions

Spot Be Gone

Kitchen Tune Up

The Steamery ATX

Jeff Calvery 469-567-2400 Linda Smith 512-956-3690

NuSurface

Jonathan Drolet 512-339-0989

Quality Surface Solutions,Inc.

Karma Delgado 512-441-2909

Cabinets-Wholesale BAC Products Inc Chris Hoker 512-259-1660

Eric Ho 512-788-8763 Tres Davis 512-551-9753

Carpet-Cleaning Equipment & Supplies Abluent Cleaning Services Daniel Salazar 512-777-9249

Affinity Carpet Cleaning Inc

Angie Salazar 281-445-8783

Carpet-Cleaning Repair Dyeing Service

Gold Star Cabinets & Countertops

Abluent Cleaning Services

MFS Supply

Affinity Carpet Cleaning Inc

Trojan Tidwell 512-251-9279

Katrina DeFord 800-607-0541

VIMA Decor, Ltd Maia Jimenez 512-522-8130

Cable TV Time Warner Cable Javier Salinas 877-859-9922

Career Apparel Ice Blue Advertising Chuck Littlepage 832-437-0904

Carpenters Bartley Construction Dennis Bartley 512-303-9688

JMI Contractors Melissa Vale 210-492-8181

Radley Staffing

Jon Lantrip 512-502-3030

Daniel Salazar 512-777-9249

Angie Salazar 281-445-8783

Carpet Warehouse Matt Naylor 512-335-8138

Cleaning Network Ben Clattenburg 512-743-1040

Colors Unlimited

Rob Tatrow 512-339-3023

Crew Indigo, Inc Kevin Castello 512-465-2978

First Choice Carpet Care Craig Beaver 512-377-2266

Green One Services Derrick Glasper 512-945-4143

Platinum Carpet Restoration Kenny Quint 512-496-2435

Powerhouse Carpet Cleaning & Flooring Sherri Faust 512-441-0800

Quality Service of Texas, Inc

Jessica Hernandez 512-244-2777

UCS

Ben Wells 512-385-6600

Carpet-Deodorizing Blackmon Mooring of Austin

Serena Nikonowicz 512-574-8043

Colors Unlimited

Rob Tatrow 512-339-3023

Crew Indigo, Inc Kevin Castello 512-465-2978

UCS

Ben Wells 512-385-6600

Carpet-Sales & Installation Arbor Contract Carpet Tiffany Strong 303-307-8050x.7115

Capitol Floor

Brett Weiss 512-339-1555

Carpet Warehouse Matt Naylor 512-335-8138

Colors Unlimited

Rob Tatrow 512-339-3023

Criterion Brock Gary Smith 512-520-2559

Dixie Carpet Installation, Inc

Tristian Schwenke 512-442-6927

Floor King, Inc

Roy Whitaker 512-346-7034

Impact Floors

Ryan Weis 512-833-6399

CELEBRATING 40 YEARS OF PARTNERSHIP WITH THE APARTMENT INDUSTRY! We’ve led the way in developing creative solutions to help increase occupancy and resident satisfaction. n

Furniture to fit any style and budget

Model staging

Corporate/guest suite program

Quality new and previously leased furniture for sale in our Clearance Centers

Benefit of CORTpoints and Visa Gift Cards

Lone Star Carpet Lee Moerbe 512-836-9311

McMahan’s Flooring, Inc Brenda Carpenter 855-472-7585

Rasa Floors

Daniel Pena 512-371-9966

Redi Carpet

Tony Boatman 512-383-1314

Rental Showroom & Clearance Center 9821 IH 35 North, Suite A Austin, TX 78753 512.719.9040 cort.com LIVE. WORK. CELEBRATE.

MARCH / APRIL /

Sherwin Williams Company Jay Piersall 512-844-2309

Carpet-Water Extraction Abluent Cleaning Services Daniel Salazar 512-777-9249

Affinity Carpet Cleaning Inc

Angie Salazar 281-445-8783

Belfor Property Restoration John Keenan 512-610-3015

Blackmon Mooring of Austin

Serena Nikonowicz 512-574-8043

Cleaning Network Ben Clattenburg 512-743-1040

Colors Unlimited

Rob Tatrow 512-339-3023

Empire Cleaning

Malik Khurshid 512-640-3688

Products and Services

First Choice Carpet Care Craig Beaver 512-377-2266

Platinum Carpet Restoration Kenny Quint 512-496-2435

Jeff Feldhaus 512-335-6700

Cellular Phones ACTIV Answer By Audio Images

Sarah Bearden 800-487-0206 x.231

Chemical Water Treatment Poolsure

Lisa Simpson 281-914-0284

Chimney Cleaning & Repair Top Hat Chimney Sweeps, LLC Ann Miller 512-352-0313

Cleaning Service Austin Decon, LLC James Lynch 512-582-8554

Bio-One Austin Matt Mistica 512-897-9193

Centex Painting, Inc 512-554-8303

Crew Indigo, Inc Kevin Castello 512-465-2978

Excalibur Painting, Inc Omar Reyes 512-459-8600

Powerhouse Carpet Cleaning & Flooring

Maid Of Honor, Inc

Restoration King

Quality Service of Texas, Inc

Sherri Faust 512-441-0800

Miles Hanson 512-640-5464

Spot Be Gone

Eric Ho 512-788-8763

UCS

Ben Wells 512-385-6600

Carports Swift Access Control Mario Vasquez 512-470-7575

The Chism Company, Inc Bill Colby 512-440-0606

Ceiling Fans Ferguson Facilities Supply Dustin Stucker 888-334-0004

Maintenance Supply HQ

/ W I N D O W O N R E N TA L H O U S I N G

John Hartley 512-323-6243

Jessica Hernandez 512-244-2777

UCS

Ben Wells 512-385-6600

Zuniga Lone Star Painting and Cleaning, Inc Oscar Zuniga 512-832-5728

CG Environmental The Cleaning Guys, LLC Chad Liles 855-483-8181

Crime Clean of Texas Deborah Gerhards 512-669-2999

Emergency Cleaning Solutions

Christopher Brown 512-382-7243

Micro Services

Anthony Allbritain 512-662-5752

Restoration King Miles Hanson 512-640-5464

UCS

Ben Wells 512-385-6600

Collection Agencies

Serena Nikonowicz 512-574-8043

Stacey Blackwell 972-820-3000

ResMan

Amanda Mabrey 972-349-1406

Yardi Systems

Tracy Ayres 805-699-2040

Concrete Contractors A Plus Asphalt & Concrete Art Aja 512-251-8920

All-Cor Services Steve Wingo 512-826-4542

Capitol Construction/CPC

Tenant Tracker, Inc

FIDUS Construction Services

AC Greaves 800-335-0119

Troy Pate 800-658-9369

The Phoenix Recovery Group Elia Dalton 210-822-8272

Collection Systems Rent Recovery Solutions AC Greaves 800-335-0119

Collections Nationwide Eviction Eddie Young 512-551-0357

ResidentCheck

Ian McIntosh 800-491-2580

The Phoenix Recovery Group Elia Dalton 210-822-8272

TruWest Credit Union

Blackmon Mooring of Austin

RealPage, Inc.

Rent Recovery Solutions

Austin Decon, LLC

Matt Mistica 512-897-9193

Javier Gonzalez 512-322-0460

Brecca Construction LLC

Kristin Muse 800-367-1050

Commercial Lending

Bio-One Austin

Blue Moon Software

National Credit Systems, Inc

Cleaning ServiceCrime Scene James Lynch 512-582-8554

ComputerSoftware & Service

Michael Gandy 512-252-6007

Commercial Real Estate TruWest Credit Union Michael Gandy 512-252-6007

Tania Dupuis 512-563-8839

Barbara Crawford 512-289-0227

Lauren Hudler 512-590-2707

Integrity Paving & Coatings Robyn Riley 512-853-9009

Jenko Asphalt & Concrete, LLC Chris Jenkins 817-312-0256

Oldcastle Materials Texas, Inc Kim Tiefke 512-861-7100

Sungrow Landscape Services Patrick Goulding 512-331-1700

TBC Services, LLC Tom Burghart 512-217-8020

Concrete Repair & Resurfacing A Plus Asphalt & Concrete Art Aja 512-251-8920

Brecca Construction LLC Tania Dupuis 512-563-8839

Integrity Paving & Coatings Robyn Riley 512-853-9009

Jenko Asphalt & Concrete, LLC Chris Jenkins 817-312-0256

KoolCote of Texas Stacy Perlinger 512-251-5740

Lone Star Paving Jim Ramming 512-428-5778

Oldcastle Materials Texas, Inc Kim Tiefke 512-861-7100

Precision Safe Sidewalks, LLC Dave Lardner 512-369-2558

Premium Cuts Lawn Service & Maint.

Jeannette Wagoner 512-252-2264

Stripe-It-Up

Katie Youngblood 512-966-2511

Sundek of Austin Rick Hubbard 512-928-8000

Concrete Scoring & Staining Capitol Floor

Brett Weiss 512-339-1555

Lone Star Carpet Lee Moerbe 512-836-9311

Construction Management Consultants Bartley Construction Dennis Bartley 512-303-9688

Ingenium Construction Company Todd Gold 512-721-0366

Construction-General All-Cor Services Steve Wingo 512-826-4542

AYS Capital & Renovations, LLC Joey Susan 512-454-5704

Brecca Construction LLC Tania Dupuis 512-563-8839

Camp Construction

Peter Flynn 512-394-1111

Capitol Construction/CPC Barbara Crawford 512-289-0227

Centex Construction Mark Herbert 281-587-5400

Crestmark Construction Services Brenda Nite 713-426-6161

Falcon Construction USA Brent McGrath 512-610-1124

Global Restoration Services Eric DeLeon 210-347-8431

Ingenium Construction Company Todd Gold 512-721-0366

JMI Contractors Melissa Vale 210-492-8181

Linder Reconstruction Services Matt Linder 512-848-3484

Renaissance Contracting, LLC Anthony Mullens 512-691-9047

TPI Painting, Inc Al Torres 713-668-7986

Corporate Housing Home Place Apartment Search Mike Stotts 512-258-5200

Counter Top Installation Gold Star Cabinets & Countertops Trojan Tidwell 512-251-9279

NuSurface

Jonathan Drolet 512-339-0989

Synergy Granite LLC Demetri Montez 512-778-9007

The CounterSource, Inc Annie Doyle 512-438-9352

Counter Top Refinishing NuSurface

Jonathan Drolet 512-339-0989

Quality Surface Solutions,Inc.

Karma Delgado 512-441-2909

Surface Connection Mike Canfield 512-507-8202

Counter Tops-Granite Gold Star Cabinets & Countertops Trojan Tidwell 512-251-9279

Ingenium Construction Company Todd Gold 512-721-0366

JMI Contractors Melissa Vale 210-492-8181

Decks

Synergy Granite LLC

KoolCote of Texas

The CounterSource, Inc

Sungrow Landscape Services

Demetri Montez 512-778-9007 Annie Doyle 512-438-9352

Credit Reporting Agencies AmRent

Lisa Rusie 855-532-2883

National Credit Systems, Inc Kristin Muse 800-367-1050

National Tenant Network Stacy Howell 800-801-1371

Tenant Tracker, Inc Troy Pate 800-658-9369

Criminal Record Search Liberty Group, The Shonna Marquis 512-225-1860

Tenant Tracker, Inc Troy Pate 800-658-9369

D Deck Builders A-1 Service/ Prop Maint Contractors Ron Little 512-443-2222

Bartley Construction Dennis Bartley 512-303-9688

Brecca Construction LLC

Stacy Perlinger 512-251-5740

Patrick Goulding 512-331-1700

Demolition Contractors JMI Contractors Melissa Vale 210-492-8181

Descaling Superior Descaling Inc SDI John Bune 512-748-9480

Detention Pond Maintenance & Recovery Sungrow Landscape Services Patrick Goulding 512-331-1700

Products and Services

Directories & Guides For Rent Media Solutions Danielle Archuleta 512-326-1133

RentPath

Chelsea Kneeland 469-662-3097

Door Hardware Longhorn Mobile Glass Service Inc Fred Vierna 512-443-9000

Doors & Door Products Cedar Park Overhead Doors Todd Gilstrap 512-335-7441

Longhorn Mobile Glass Service Inc Fred Vierna 512-443-9000

Doors-Patio Affordable Screens & Glass Rick Middleton 512-358-1560

Tania Dupuis 512-563-8839

MARCH / APRIL /

Ameristar Screen and Glass CJ Reed 512-910-3050

Brecca Construction LLC Tania Dupuis 512-563-8839

Drywall Equipment & Supplies PPG Pittsburgh Paints Gregory Wagner 512-827-6292

Drain & Sewer Cleaning Airco Mechanical Brandi Dathe 512-837-2917

Drainage Contractors A Plus Asphalt & Concrete Art Aja 512-251-8920

Complete Landscapes, Inc. Susan Bishop 512-252-0141

Premium Cuts Lawn Service & Maint.

Jeannette Wagoner 512-252-2264

Sungrow Landscape Services Patrick Goulding 512-331-1700

Dry Cleaning Services Love Lockerz Products and Services

Jason Jones 512-718-7940

MW Cleaners

Frank Duffy 281-734-5104

Dryer Vent Cleaning Blackmon Mooring of Austin

Serena Nikonowicz 512-574-8043

Top Hat Chimney Sweeps, LLC Ann Miller 512-352-0313

WASH Multifamily Laundry Systems, LLC Mike Gagliardi 737-226-2597

Drywall Contractors Brecca Construction LLC Tania Dupuis 512-563-8839

Quality Service of Texas, Inc

Jessica Hernandez 512-244-2777

TBC Services, LLC Tom Burghart 512-217-8020

/ W I N D O W O N R E N TA L H O U S I N G

Electric-Contractors All-Cor Services Steve Wingo 512-826-4542

Facility Innovations Group, LLC Ed Fahrenkrug 512-655-3676

Fox Service Company James Bagby 512-442-6782

Lightning Electrical, LLC Rick Morgan 512-642-4417

Mtech

512-929-7090

ElectricEquipment & Supplies HD Supply

Kendall Wood 512-584-7432

Interstate All-Battery Center Joel Walker 512-955-2165

Maintenance Supply HQ Jeff Feldhaus 512-335-6700

Electronic Rent Collection ResMan

Amanda Mabrey 972-349-1406

E-Mail Video Marketing Solutions Capture The Market Beth Doty 866-778-7719

Emergency Phones Kings III Emergency Communications Gary Weldon 512-992-4134

On Guard, Inc

Bill White 713-664-8273

Emergency Water Services Abluent Cleaning Services Daniel Salazar 512-777-9249

Belfor Property Restoration John Keenan 512-610-3015

Blackmon Mooring of Austin

Serena Nikonowicz 512-574-8043

Camp Construction

Peter Flynn 512-394-1111

UCS

Ben Wells 512-385-6600

Employee Screening Liberty Group, The Shonna Marquis 512-225-1860

PI Company

Mary Derby 501-372-5324

Tenant Tracker, Inc Troy Pate 800-658-9369

Employment AgenciesPermanent BG Staffing

Nikki Burleson 512-481-1234

Hire Priority Staffing Loa McManus 512-338-4473

Liberty Group, The Shonna Marquis 512-225-1860

Employment AgenciesTemporary BG Staffing

Nikki Burleson 512-481-1234

Hire Priority Staffing Loa McManus 512-338-4473

Liberty Group, The Shonna Marquis 512-225-1860

Radley Staffing

Jon Lantrip 512-502-3030

Star Personnel

Victor Garcia 832-242-6800

The Personnel Store, Inc. Damion White 512-236-1400

Employment Services Hire Priority Staffing Loa McManus 512-338-4473

Liberty Group, The Shonna Marquis 512-225-1860

Radley Staffing

Jon Lantrip 512-502-3030

The Personnel Store, Inc. Damion White 512-236-1400

Energy Auditing 1st Choice Energy David Malone 512-345-0956

BEST

Ari Kahn 512-522-2378

Energy Conservation Consultation 1st Choice Energy David Malone 512-345-0956

BEST

Ari Kahn 512-522-2378

Energy Service 1st Choice Energy David Malone 512-345-0956

Austin Energy

Jaime Gomez 512-482-5332

Blackmon Mooring of Austin

Serena Nikonowicz 512-574-8043

Entertainment Apartment Life

Randy Ginnan 817-685-2963x.321

FunFlicks Outdoor Movies Darrell Landers 512-501-6362

Evictions Connect2Court

J Daniel Maggard 404-500-5743

Law Offices of Brian P Cweren Brian Cweren 713-622-2111

Law Offices of R. David Fritsche David Fritsche 210-227-2726

Nationwide Eviction Eddie Young 512-551-0357

Executive Search Services Hire Priority Staffing Loa McManus 512-338-4473

Liberty Group, The Shonna Marquis 512-225-1860

Exercise EquipmentDealers

F Fences & Rails 2 S-D, Inc.

Kevin Seelhammer 830-627-2734

All-Cor Services Steve Wingo 512-826-4542

Associated Time & Parking Patrick Dolan 512-693-9200

Advanced Exercise Equipment

Brecca Construction LLC

Comm-Fit

C&C Access Co, LLC

Ryan McAfee 512-800-0959 Marcus Ling 512-378-3581

Fit Supply

Joshua Nichols 512-971-7399

Marathon Fitness

Demariee Anderson 800-391-9496

Exercise EquipmentService & Repair Advanced Exercise Equipment Ryan McAfee 512-800-0959

Comm-Fit

Marcus Ling 512-378-3581

Fitness In Motion

Tania Dupuis 512-563-8839

Roy Cornelison 512-983-8094

Camp Construction

Peter Flynn 512-394-1111

Falcon Construction USA Brent McGrath 512-610-1124

Metroflor Corporation Matthew Fooshee 832-444-7611

Meyer Smith, Inc Walt Meyer 512-472-0505

Premium Cuts Lawn Service & Maint.

Jeannette Wagoner 512-252-2264

Swift Access Control

Ron Adams 512-658-2860

Mario Vasquez 512-470-7575

Marathon Fitness

Financial Planning

Demariee Anderson 800-391-9496

Brown Insurance Group Cory Brown 512-523-4002

Financing TruWest Credit Union Michael Gandy 512-252-6007

Fire Alarm System Monitoring Ace Fire Equipment

Alarmtechs, Inc.

Impact Fire Services

Alliance Safety and Fire Protection LP

StoveTop FireStop

Terry Delzeit 281-391-6066

Seth Smith 512-461-7890

Firetrol Protection Systems, Inc. John Rogers 512-687-0115

GSC Fire & Security Mark Cummings 512-697-8723

Western States Fire Protection John Couch 512-832-8069

Fire Alarm Systems Ace Fire Equipment

Ashley Stein 512-835-2020

Alarmtechs, Inc. Terry Delzeit 281-391-6066

Rob Thomas 512-243-7788

Joanna Osborne 817-870-8081

Western States Fire Protection John Couch 512-832-8069

Fire Hydrant Inspection Repair Service & Testing Ace Fire Equipment

Ashley Stein 512-835-2020

Allied Fire Protection Cory Trimyer 512-719-4872

Western States Fire Protection

John Couch 512-832-8069

Fire Protection Equipment & Supply

Alliance Safety and Fire Protection LP

Firetrol Protection Systems, Inc.

Interstate All-Battery Center

GSC Fire & Security

StoveTop FireStop

Impact Fire Services

Fire Restoration

Seth Smith 512-461-7890

John Rogers 512-687-0115

Mark Cummings 512-697-8723 Rob Thomas 512-243-7788

John Rogers 512-687-0115

Joel Walker 512-955-2165

Joanna Osborne 817-870-8081

Valor Fire Protection

Belfor Property Restoration

Western States Fire Protection

Blackmon Mooring of Austin

John Couch 512-846-4142

John Couch 512-832-8069

Fire Extinguishers Ace Fire Equipment

Ashley Stein 512-835-2020

Auto-Out Cooktop Fire Protection Robin Williams 817-924-1370

John Keenan 512-610-3015

Serena Nikonowicz 512-574-8043

Camp Construction

Peter Flynn 512-394-1111

Capitol Construction/CPC Barbara Crawford 512-289-0227

Crestmark Construction Services Brenda Nite 713-426-6161

Firetrol Protection Systems, Inc.

Falcon Construction USA

GSC Fire & Security

Gage Multifamily Services

John Rogers 512-687-0115

Mark Cummings 512-697-8723

Products and Services

Brent McGrath 512-610-1124

Rich Trepanier 512-903-9173

Ashley Stein 512-835-2020

MARCH / APRIL /

JMI Contractors

Hurcon, Inc

The Ironwood Group

Micro Services

TPI Painting, Inc

Restoration King

Criterion Brock

McMahan’s Flooring, Inc

Fire Sprinkler SystemsInstallation Service & Inspection

TBC Services, LLC

Dixie Carpet Installation, Inc

Metroflor Corporation

Ace Fire Equipment

Ashtynn Smith 512-739-7237

Melissa Vale 210-492-8181

Todd Pirtle 512-298-2004 Al Torres 713-668-7986

Ashley Stein 512-835-2020

Alliance Safety and Fire Protection LP Seth Smith 512-461-7890

Allied Fire Protection Cory Trimyer 512-719-4872

American Fire Systems Craig Branstetter 713-466-9898

Firetrol Protection Systems, Inc. John Rogers 512-687-0115

GSC Fire & Security Products and Services

Mark Cummings 512-697-8723

Western States Fire Protection John Couch 512-832-8069

Fire/Water Damage Restoration Abluent Cleaning Services Daniel Salazar 512-777-9249

Bartley Construction Dennis Bartley 512-303-9688

Belfor Property Restoration John Keenan 512-610-3015

Blackmon Mooring of Austin

Serena Nikonowicz 512-574-8043

Capitol Construction/CPC Barbara Crawford 512-289-0227

Contractors, Inc. Brian Scott 512-733-0600

FIDUS Construction Services Lauren Hudler 512-590-2707

/ W I N D O W O N R E N TA L H O U S I N G

Bobby Griggs 281-847-3600 Anthony Allbritain 512-662-5752 Miles Hanson 512-640-5464

Tom Burghart 512-217-8020

The Steam Team UCS

Ben Wells 512-385-6600

Fitness Design & Management Advanced Exercise Equipment Ryan McAfee 512-800-0959

Fit Supply

Joshua Nichols 512-971-7399

Fitness Equipment Repair & Service Advanced Exercise Equipment Ryan McAfee 512-800-0959

Fitness In Motion Ron Adams 512-658-2860

Flags Banners & Pennants Ice Blue Advertising Chuck Littlepage 832-437-0904

Image 360

Gordon Stehr 512-436-0134

Floor Covering Distributors Floor King, Inc

Roy Whitaker 512-346-7034

Mohawk Industries Ty Thompson 512-203-4833

Floor Coverings Sales & Installation Arbor Contract Carpet Tiffany Strong 303-307-8050x.7115

Capitol Floor

Brett Weiss 512-339-1555

Carpet Warehouse Matt Naylor 512-335-8138

Colors Unlimited

Rob Tatrow 512-339-3023

Gary Smith 512-520-2559

Tristian Schwenke 512-442-6927

Floor King, Inc

Roy Whitaker 512-346-7034

Gallardo Coatings David Gallardo 512-207-0660

Impact Floors

Ryan Weis 512-833-6399

Gallardo Coatings David Gallardo 512-207-0660

Impact Floors

Ryan Weis 512-833-6399

Brenda Carpenter 855-472-7585 Matthew Fooshee 832-444-7611

Foundation Contractors Church Services Derek Seaback 832-808-7332

Foundation Specialists 512-291-4374

FSI Construction Inc

Gary Greene 512-291-4374

McMahan’s Flooring, Inc

JMI Contractors

Rasa Floors

Perma-Pier Foundation & Plumbing Repair of Texas

Brenda Carpenter 855-472-7585 Daniel Pena 512-371-9966

Redi Carpet

Tony Boatman 512-383-1314

Floor RestorationHardwood Brecca Construction LLC Tania Dupuis 512-563-8839

Floor King, Inc

Roy Whitaker 512-346-7034

Floorcovering Manufacturer Metroflor Corporation Matthew Fooshee 832-444-7611

Mohawk Industries Ty Thompson 512-203-4833

FlooringVinyl/Laminate Brecca Construction LLC Tania Dupuis 512-563-8839

Capitol Floor

Brett Weiss 512-339-1555

Colors Unlimited

Rob Tatrow 512-339-3023

Floor King, Inc

Roy Whitaker 512-346-7034

Melissa Vale 210-492-8181

Katie Findahl 512-422-7553

Framing Contractors Bartley Construction Dennis Bartley 512-303-9688

Brecca Construction LLC Tania Dupuis 512-563-8839

Camp Construction

Peter Flynn 512-394-1111

Ingenium Construction Company Todd Gold 512-721-0366

Furniture-Outdoor Leisure Creations Davy Johnson 866-765-6726

Texacraft

Susan Leigh 205-486 6027

Furniture-Outdoor Park TF Harper & Associates LP Elayne Haynes 512-440-0707

Furniture-Rentals Brook Furniture Rental Amanda Valdez 512-415-2416

Charter Furniture Rental, Inc. Nicki Granberry 512-705-2669

CORT

Lindsey Osborne 512-719-9040

Furniture-Sales Charter Furniture Rental, Inc. Nicki Granberry 512-705-2669

CORT

Lindsey Osborne 512-719-9040

FurnitureSwimming Pool Leisure Creations Davy Johnson 866-765-6726

Texacraft

Susan Leigh 205-486 6027

G Garage Doors & Openers Cedar Park Overhead Doors Todd Gilstrap 512-335-7441

Garbage Collection Central Texas Refuse, Inc Vic Thomas 512-243-2833

Texas Disposal Systems Dennis Hobbs 512-421-1359

VIP Waste Solutions, LLC Timothy Abney 877-349-0340

GatesAutomatic & Manual Associated Time & Parking Patrick Dolan 512-693-9200

Austin Estate Gate

Capitol Construction/CPC

RLG Contracting

Bartley Construction

Contractors, Inc.

Smart Companies, Inc

C&C Access Co, LLC

Crestmark Construction Services

Swet Construction Group

Anthony Bruno 512-296-2671 Dennis Bartley 512-303-9688

Roy Cornelison 512-983-8094

Cedar Park Overhead Doors Todd Gilstrap 512-335-7441

Compound Security Specialist

Robert Palmerton 512-444-4283

GateCode

Liam Pope 512-571-1001

Meyer Smith, Inc Walt Meyer 512-472-0505

Site Safe Security Kim Bourgeois 281.726.7810

Swift Access Control Mario Vasquez 512-470-7575

General Contractors 2 S-D, Inc.

Kevin Seelhammer 830-627-2734

A-1 Service/ Prop Maint Contractors Ron Little 512-443-2222

Alfredâ&#x20AC;&#x2122;s Construction & Renovation Kristen Roppolo 512-339-0780

All-Cor Services

Barbara Crawford 512-289-0227 Brian Scott 512-733-0600

Brenda Nite 713-426-6161

CTI Construction Ray Logan 830-857-5944

FIDUS Construction Services Lauren Hudler 512-590-2707

Foundation Specialists Managers Office 512-291-4374

FSI Construction Inc

Gary Greene 512-291-4374

Gage Multifamily Services Rich Trepanier 512-903-9173

Global Restoration Services Eric DeLeon 210-347-8431

Guardian Construction Bill Holcomb 512-250-9478

Hurcon, Inc

Bobby Griggs 281-847-3600

Infinite Exteriors Construction Chris Macias 512-386-3854

Ingenium Construction Company

Steve Wingo 512-826-4542

Todd Gold 512-721-0366

AYS Capital & Renovations, LLC

JMI Contractors

Joey Susan 512-454-5704

Melissa Vale 210-492-8181

Justin Shedrock 210-850-7465 Misty Garwood 512-452-4554

Frank Hutchinson 321-594-5569

TBC Services, LLC Tom Burghart 512-217-8020

Texas Renovation Solutions

Debra Villarreal & Warren Perrin 512-748-0865

The Ironwood Group Todd Pirtle 512-298-2004

TiCon Texas Construction Services Trey Murphy 281-932-8521

Top Pick General Maintenance LLC Carlos Gonzalez 512-507-8306

UCS

Ben Wells 512-385-6600

Glass-Sales & Service Affordable Screens & Glass Rick Middleton 512-358-1560

Ameristar Screen and Glass CJ Reed 512-910-3050

Apartment Glass Products EdyLyn Dean 512-662-7036

Longhorn Mobile Glass Service Inc Fred Vierna 512-443-9000

Golf Cars & CartsRentals

Bartley Construction

Linder Reconstruction Services

Blackmon Mooring of Austin

M&M Painting & Construction

Golf Cart Zone

Brecca Construction LLC

Oneway Renovations, Inc

Mission Golf Cars

Build Right Construction

PCI Texas

Dennis Bartley 512-303-9688

Serena Nikonowicz 512-574-8043 Tania Dupuis 512-563-8839

Fortunato Gomez 512-545-5080

Camp Construction

Peter Flynn 512-394-1111

Matt Linder 512-848-3484

Karen Iosue 210-614-9994

Amador Verastegui 512-740-7206 Jeff Pancone 512-983-6831

Protractor Services Maisie Dickerson 512-282-5722

Products and Services

Golf Cars of Austin Austin Evans 512-312-4115

Aaron Gouldie 512-258-9663 Chad Bachhofer 800-324-7868

Golf Cars & Carts-Sales Golf Cars of Austin Austin Evans 512-312-4115

MARCH / APRIL /

Golf Cart Zone

Aaron Gouldie 512-258-9663

Mission Golf Cars Chad Bachhofer 800-324-7868

Gutters & Downspouts Brecca Construction LLC Tania Dupuis 512-563-8839

Camp Construction

Peter Flynn 512-394-1111

Five Star Gutters & Services, Inc Joann Rogers 512-944-3924

JMI Contractors Melissa Vale 210-492-8181

GuttersCleaning & Repair Five Star Gutters & Services, Inc Joann Rogers 512-944-3924

Keith Barker Roofing and Solar Products and Services

Keith Barker 512-447-7663

Sungrow Landscape Services Patrick Goulding 512-331-1700

Heating SystemsSupplies & Parts Aces A/C Supply Robert Arroyo 512-832-7881

HD Supply

Kendall Wood 512-584-7432

Maintenance Supply HQ Jeff Feldhaus 512-335-6700

Holiday Lighting Sungrow Landscape Services Patrick Goulding 512-331-1700

Hot Tubs & Spas Hines Pool And Spa

Andy Hines/ Brandon Doucet 512-873-8565

HVAC Aces A/C Supply Robert Arroyo 512-832-7881

AGES Consulting Casey Conlon 844-533-4547

All-Cor Services Steve Wingo 512-826-4542

Blackmon Mooring of Austin

Serena Nikonowicz 512-574-8043

Ferguson Facilities Supply Dustin Stucker 888-334-0004

Robert Madden Industries Tiffany Paluso 512-837-8521

SKLD Mechanical Angel Davila 713-434-7553

Indoor Air Quality Testing & Consulting Biosweep of Austin Yemi Ayeni 512-373-8118

Micro Services

Anthony Allbritain 512-662-5752

Insulation-Contractors 1st Choice Energy David Malone 512-345-0956

Insurance Bellamy Insurance Group LLC Matt Murray 512-717-4944

Beneke Adjusters International Jim Beneke 512-328-1851

Blancken Insurance Group Russ Blancken 512-246-2122

Capitol City Insurance Carol Baker 512-343-0280

Colonial Life

Spencer Cobb 337-501-8174

Evans, Ewan, & Brady Insurance Agency Ken Ewan 512-869-1511

Jansen International, LLC

Hardware HD Supply

Kendall Wood 512-584-7432

Home Depot, The Richard Salinas 830-613-9453

Maintenance Supply HQ Jeff Feldhaus 512-335-6700

/ W I N D O W O N R E N TA L H O U S I N G

Charles Dale 800-779-8714

Whorton Insurance Services Michael Whorton 512-338-1191

Insurance-Commercial Bellamy Insurance Group LLC Matt Murray 512-717-4944

Blancken Insurance Group Russ Blancken 512-246-2122

Brown Insurance Group Cory Brown 512-523-4002

Capitol City Insurance Carol Baker 512-343-0280

Evans, Ewan, & Brady Insurance Agency Ken Ewan 512-869-1511

Insurance Claim Recovery Support Scott Friedson 512-904-9900

Whorton Insurance Services Michael Whorton 512-338-1191

Insurance-Health Blancken Insurance Group Russ Blancken 512-246-2122

Brown Insurance Group Cory Brown 512-523-4002

Evans, Ewan, & Brady Insurance Agency Ken Ewan 512-869-1511

Whorton Insurance Services Michael Whorton 512-338-1191

Insurance-Property Blancken Insurance Group Russ Blancken 512-246-2122

Brown Insurance Group Cory Brown 512-523-4002

Evans, Ewan, & Brady Insurance Agency Ken Ewan 512-869-1511

Whorton Insurance Services Michael Whorton 512-338-1191

Insurance-Renter Blancken Insurance Group Russ Blancken 512-246-2122

Brown Insurance Group Cory Brown 512-523-4002

CoreLogic SafeRent Jason Pitzel 713-252-8515

Evans, Ewan, & Brady Insurance Agency Ken Ewan 512-869-1511

Liberty Rent Guarantee Mike Abraham 402-206-1840

RealPage, Inc.

Stacey Blackwell 972-820-3000

InsuranceWorkers Comp Blancken Insurance Group Russ Blancken 512-246-2122

Brown Insurance Group Cory Brown 512-523-4002

Evans, Ewan, & Brady Insurance Agency Ken Ewan 512-869-1511

Whorton Insurance Services Michael Whorton 512-338-1191

Interior & Decorator Service Charter Furniture Rental, Inc. Nicki Granberry 512-705-2669

Michelle Thomas Design Michelle Thomas 512-934-8107

Internet Listing Service Apartment List

James Wiersma 404-735-1288

HomeMe

Reggie Shipman 310-227-4693

RealPage, Inc.

Stacey Blackwell 972-820-3000

Zillow

Gen Martin 210-430-9129

Internet-Marketing

Ruby Red Frog Design & Media Group Trent Robertson 214-636-4114

InternetService Providers AT&T Connected Communities# Ryan Worley 512-438-6314

CampusConnect Rob Paver 512-717-0808

Enterprise Risk Control

Jeannette Wagoner 512-252-2264

PS Landscapes, Inc Terri Needham 512-335-4769

J L Byron Alexander 830-214-0867

Time Warner Cable Javier Salinas 877-859-9922

InternetWeb Site Developers Janis Rossi 408-795-4167

Threshold Agency, LLC John Wilkinson 512-375-3169

Irrigation Maintenance & Repair Absolute Commercial & Environmental Services, Inc Matt Proctor 512-560-1099

JMI Contractors Melissa Vale 210-492-8181

Stone Oak Land Design Chad Bachus 855-319-5263

Irrigation Systems Installation & Equipment Stephen Connell 512-266-3167 Susan Bishop 512-252-0141

Moveforfree.com

Gratr Landscapes, Ltd

Realtor.com

Landscapes USA

Greg Von Quintus 210-764-7773 Heath Deen 512-350-5761

Keys KeyWarden Systems Partners, LLP

Joseph Markosfeld 512-650-5486

Complete Landscapes, Inc.

Carol Andrews 281-460-6307

Premium Cuts Lawn Service & Maint.

Grande Communications

For Rent Media Solutions

Bubba May 210-691-3178

Mike Wagner 512-252-0198

Evan Vandarwarka 425-442-7498

Benchmark Landscapes

Danielle Archuleta 512-326-1133

Maldonado Nursery & Landscaping Inc

Google Fiber

Costar

David Arnold 512-865-0483

John Kramr 512-335-8252

Lonnie Derden 469-304-3354

On-Site.com

Maintained Landscape, Inc.

Janitorial Equipment & Supplies HD Supply

Kendall Wood 512-584-7432

Maintenance Supply HQ Jeff Feldhaus 512-335-6700

Janitorial Service

Landscape - Lighting Texas Outdoor Lighting Denise Dean 512-504-3030

Landscape Contractors

ABM

Gratr Landscapes, Ltd

Crime Clean of Texas

River Rock Lawn & Landscaping, LLC

Tiffany Hardt-Miller 512-539-6581 Deborah Gerhards 512-669-2999

Maid Of Honor, Inc John Hartley 512-323-6243

UCS

Ben Wells 512-385-6600

Products and Services

Greg Von Quintus 210-764-7773

Brant Dickerson 512-633-4085

Landscape Installation & Maintenance Clean Scapes

Carli Hinkle 512-448-1094

Greater Texas Landscapes, Inc. Deborah Cole 512-462-2311

JMI Contractors Melissa Vale 210-492-8181

Stone Oak Land Design Chad Bachus 855-319-5263

MARCH / APRIL /

Sungrow Landscape Services Patrick Goulding 512-331-1700

Landscape Installation/ Irrigation Clean Scapes

Carli Hinkle 512-448-1094

LMI Landscapes

Justin Birchmeier 512-670-5000

River Rock Lawn & Landscaping, LLC Brant Dickerson 512-633-4085

LandscapingContractors & Maintenance ABM

Tiffany Hardt-Miller 512-539-6581

Benchmark Landscapes Stephen Connell 512-266-3167

Complete Landscapes, Inc. Susan Bishop 512-252-0141

Products and Services

Gratr Landscapes, Ltd Greg Von Quintus 210-764-7773

Greater Texas Landscapes, Inc. Deborah Cole 512-462-2311

GreenScapes Landscaping Maegan Kelley 512-263-3669

JMI Contractors Melissa Vale 210-492-8181

Landscapes USA Heath Deen 512-350-5761

LMI Landscapes

Justin Birchmeier 512-670-5000

Maintained Landscape, Inc. John Kramr 512-335-8252

Maldonado Nursery & Landscaping Inc Mike Wagner 512-252-0198

Merit Service Solutions 512-834-0123

NUGREEN Landscaping Service David Klein 512-736-0113

/ W I N D O W O N R E N TA L H O U S I N G

Premium Cuts Lawn Service & Maint.

Jeannette Wagoner 512-252-2264

PS Landscapes, Inc Terri Needham 512-335-4769

River Rock Lawn & Landscaping, LLC Brant Dickerson 512-633-4085

RLG Contracting

Justin Shedrock 210-850-7465

Landscaping-Designers Complete Landscapes, Inc. Susan Bishop 512-252-0141

Gratr Landscapes, Ltd Greg Von Quintus 210-764-7773

GreenScapes Landscaping Maegan Kelley 512-263-3669

Maldonado Nursery & Landscaping Inc Mike Wagner 512-252-0198

Premium Cuts Lawn Service & Maint.

Jeannette Wagoner 512-252-2264

River Rock Lawn & Landscaping, LLC Brant Dickerson 512-633-4085

Sungrow Landscape Services Patrick Goulding 512-331-1700

Laundry EquipmentLeasing Commercial Equipment Company Andy Northup 972-991-9274

CSC Service Works

Danielle Courtney 800-445-7303

WASH Multifamily Laundry Systems, LLC Mike Gagliardi 737-226-2597

Laundry EquipmentSales Commercial Equipment Company Andy Northup 972-991-9274

CSC Service Works

Danielle Courtney 800-445-7303

WASH Multifamily Laundry Systems, LLC Mike Gagliardi 737-226-2597

Leak Detection & Repair Airco Mechanical Brandi Dathe 512-837-2917

Roto-Rooter Service Co. Jason Carter 512-836-8925

Leasing Sales Programs ResMan

Amanda Mabrey 972-349-1406

Leasing Specialist Hire Priority Staffing Loa McManus 512-338-4473

Liberty Group, The Shonna Marquis 512-225-1860

Legal Service Connect2Court

J Daniel Maggard 404-500-5743

Girling Law

Richard Cahan 817-659-2033

Law Offices of R. David Fritsche David Fritsche 210-227-2726

Snell Law Firm, PLLC, The Jason Snell 512-477-5291

Troilo Law Firm, P.C. Arthur Troilo 512-391-9117

Warren Law Firm Bill Warren 512-347-8777

Light Bulbs AGES Consulting Casey Conlon 844-533-4547

Lighting - Outdoor Texas Outdoor Lighting Denise Dean 512-504-3030

Lighting Fixtures & Supplies AGES Consulting Casey Conlon 844-533-4547

Facility Innovations Group, LLC Ed Fahrenkrug 512-655-3676

Ferguson Facilities Supply Dustin Stucker 888-334-0004

Lightning Electrical, LLC Rick Morgan 512-642-4417

Maintenance Supply HQ Jeff Feldhaus 512-335-6700

RVLT/E Lighting Justin Krenicki 972-231-8882

Locators Apartment Experts Companies Bryan Tindall 512-372-8700

Apartment Finders Service Norice Taylor 512-322-9556

ATX Apartment Locators Angela Krausse 512-947-0707

Austin City Realty Eric Freytag 512-477-2489

Citywide Apartment Locators Susan Albertson 512-835-7368

For Rent Media Solutions Danielle Archuleta 512-326-1133

Home Place Apartment Search Mike Stotts 512-258-5200

Moveforfree.com Bubba May 210-691-3178

Nu Edge Realty Nick Pierce 512-560-8343

RentPath Chelsea Kneeland 469-662-3097

LumberRetail & Wholesale Home Depot, The Richard Salinas 830-613-9453

M MagazineApartment Listings For Rent Media Solutions Danielle Archuleta 512-326-1133

SMART Apartment Data Nichole Williams 800-594-2133x.604

Maintenance Parts & Supplies Chadwell Supply

Michael Stewart 888-341-2423

Maintenance Service A-1 Service/Prop Maint Contractors Ron Little 512-443-2222

Hire Priority Staffing Loa McManus 512-338-4473

Liberty Group, The Shonna Marquis 512-225-1860

WASH Multifamily Laundry Systems, LLC Mike Gagliardi 737-226-2597

Maintenance Supplies Ferguson Facilities Supply Dustin Stucker 888-334-0004

HD Supply

Kendall Wood 512-584-7432

Loweâ&#x20AC;&#x2122;s Companies Gregg Bennett 512-441-0329

Maintenance Supply HQ Jeff Feldhaus 512-335-6700

Wilmar

Crystal Stranahan 800-345-3002

Make Ready Service Crew Indigo, Inc Kevin Castello 512-465-2978

Hire Priority Staffing Loa McManus 512-338-4473

Masonry Contractor Brecca Construction LLC Tania Dupuis 512-563-8839

Camp Construction

Peter Flynn 512-394-1111

Liberty Group, The

Complete Landscapes, Inc.

Shonna Marquis 512-225-1860

Susan Bishop 512-252-0141

Maid Of Honor, Inc

Jenko Asphalt & Concrete, LLC

John Hartley 512-323-6243

Radley Staffing

Jon Lantrip 512-502-3030

UCS

Ben Wells 512-385-6600

Market Research Analysis Apartment Data Services Inc

Bruce McClenny 800-595-8730

Austin Investor Interests Robin Davis 512-261-0100

ResMan

Amanda Mabrey 972-349-1406

SMART Apartment Data Nichole Williams 800-594-2133x.604

Marketing Consultants & Service Apartment Life

Randy Ginnan 817-685-2963 x.321

Catalyst Marketing & Design Jamie Matusek 512-579-5461

LeaseHawk

Kevin Telfer 888-348-8620

Rentping

Mike Wittmann 402-570-0648

Ruby Red Frog Design & Media Group Trent Robertson 214-636-4114

Threshold Agency, LLC John Wilkinson 512-375-3169

Visual Marketing Ann Poehl 512-918-0131

Chris Jenkins 817-312-0256

JMI Contractors Melissa Vale 210-492-8181

Millwork/Cabinetry Austin Apartment Renovations David Coulter 512-924-6976

Mirrors-Sales & Service Affordable Screens & Glass Rick Middleton 512-358-1560

Ameristar Screen and Glass CJ Reed 512-910-3050

Apartment Glass Products EdyLyn Dean 512-662-7036

Longhorn Mobile Glass Service Inc Fred Vierna 512-443-9000

Mobile Advertising Apartment Mobile Apps Andrew Barber 512-431-7161

Mobile Applications Apartment Mobile Apps Andrew Barber 512-431-7161

Mobile Glass

Bio-One Austin Matt Mistica 512-897-9193

Biosweep of Austin Yemi Ayeni 512-373-8118

Blackmon Mooring of Austin

Serena Nikonowicz 512-574-8043

Camp Construction

Peter Flynn 512-394-1111

Micro Services

Anthony Allbritain 512-662-5752

PCI Texas

Jeff Pancone 512-983-6831

Restoration King Miles Hanson 512-640-5464

UCS

Ben Wells 512-385-6600

Mold-Testing Biosweep of Austin Yemi Ayeni 512-373-8118

Micro Services

Anthony Allbritain 512-662-5752

Movers

Products and Services

3 Men Movers

Tom Britton 713-333-6683

Moveforfree.com Bubba May 210-691-3178

Simpler Moving Layne Norris 409-728-4665

Two Men And A Truck Nick Dalhm 512-410-2407

Vosco Moving

Karin Mastervich 512-554-4678

Longhorn Mobile Glass Service Inc Fred Vierna 512-443-9000

Mold-Remediation Austin Decon, LLC James Lynch 512-582-8554

Belfor Property Restoration John Keenan 512-610-3015

MARCH / APRIL /

N Natural Gas Utility Service Texas Gas Service

Kimberly Carter 512-407-2014

Newsletters & Brochures Ramstedt Enterprises, Inc Jackie Ramstedt 512-255-2226

Products and Services

Odor Control Austin Decon, LLC James Lynch 512-582-8554

Biosweep of Austin Yemi Ayeni 512-373-8118

Blackmon Mooring of Austin

Serena Nikonowicz 512-574-8043

ScentAir

Beverly Boyd-Miller 512-797-4503

UCS

Ben Wells 512-385-6600

Office Equipment & Supplies Longhorn Office Products Billy Lyles 512-672-4567

/ W I N D O W O N R E N TA L H O U S I N G

Office Furniture Longhorn Office Products Billy Lyles 512-672-4567

On-line Property Management Connect2Court

Colors Unlimited

Rob Tatrow 512-339-3023

Contractors, Inc. Brian Scott 512-733-0600

Crestmark Construction Services

J Daniel Maggard 404-500-5743

Brenda Nite 713-426-6161

Housingmanager.com

Crew Indigo, Inc

501-372-5324

Overhead Doors Cedar Park Overhead Doors Todd Gilstrap 512-335-7441

P Paint-Contractors 2 S-D, Inc.

Kevin Seelhammer 830-627-2734

A-1 Service/ Prop Maint Contractors Ron Little 512-443-2222

Bartley Construction Dennis Bartley 512-303-9688

Behr Process Corporation Tim Turner 512-947-0003

Brecca Construction LLC Tania Dupuis 512-563-8839

C&Z Enterprises Jimmy Zientek 512-989-8377

Camp Construction

Peter Flynn 512-394-1111

Capitol Construction/CPC Barbara Crawford 512-289-0227

Centex Painting, Inc 512-554-8303

Kevin Castello 512-465-2978

Excalibur Painting, Inc Omar Reyes 512-459-8600

Falcon Construction USA Brent McGrath 512-610-1124

FIDUS Construction Services Lauren Hudler 512-590-2707

Guardian Construction Bill Holcomb 512-250-9478

Hurcon, Inc

Bobby Griggs 281-847-3600

JMI Contractors Melissa Vale 210-492-8181

M&M Painting & Construction Karen Iosue 210-614-9994

Nadeau Painting Specialist Dennis Nadeau 512-442-3700

Painting Connection Robier Rodriguez 806-445-6791

Protractor Services Maisie Dickerson 512-282-5722

Quality Service of Texas, Inc

Jessica Hernandez 512-244-2777

Smart Companies, Inc Misty Garwood 512-452-4554

TBC Services, LLC Tom Burghart 512-217-8020

Texas Commercial Painting & Drywall, LLC Paul James 512-710-8554

Texas Renovation Solutions

Debra Villarreal & Warren Perrin 512-748-0865

Top Pick General Maintenance LLC Carlos Gonzalez 512-507-8306

TPI Painting, Inc Al Torres 713-668-7986

Zuniga Lone Star Painting and Cleaning, Inc Oscar Zuniga 512-832-5728

PaintEquipment & Supplies Behr Process Corporation Tim Turner 512-947-0003

Landmark Paint & Supply Preston Sams 214-905-3436

Loweâ&#x20AC;&#x2122;s Companies Gregg Bennett 512-441-0329

PPG Pittsburgh Paints Gregory Wagner 512-827-6292

Sherwin Williams Company Jay Piersall 512-844-2309

Wilmar

Crystal Stranahan 800-345-3002

Paint Sales Landmark Paint & Supply Preston Sams 214-905-3436

Sherwin Williams Company Jay Piersall 512-844-2309

Parking Lot Maintenance & Marking 2 S-D, Inc.

Kevin Seelhammer 830-627-2734

A Plus Asphalt & Concrete Art Aja 512-251-8920

Alpha Paving Industries LLC Bobby Edwards 512-605-9937

Bennett Paving Inc.

Christina Rountree 512-740-8603

Contractors Asphalt Seth Ritta 512-388-9540

Integrity Paving & Coatings Robyn Riley 512-853-9009

Oldcastle Materials Texas, Inc Kim Tiefke 512-861-7100

Stripe-It-Up

Katie Youngblood 512-966-2511

Paving Contractors A Plus Asphalt & Concrete Art Aja 512-251-8920

Advanced Asphalt Applications Seth Ritta 512-539-7744

Alpha Paving Industries LLC Bobby Edwards 512-605-9937

Bennett Paving Inc.

Christina Rountree 512-740-8603

Contractors Asphalt Seth Ritta 512-388-9540

Oldcastle Materials Texas, Inc Kim Tiefke 512-861-7100

TexAsphalt

Ross Williams 512-497-9601

Personnel Services Hire Priority Staffing Loa McManus 512-338-4473

Liberty Group, The Shonna Marquis 512-225-1860

Radley Staffing

Jon Lantrip 512-502-3030

Pest Control Service Absolute Pest Management David Burnett 512-444-0262

Certified Termite & Pest Control Scott Young 512-676-0828

EcoTeam, LLC Jon Polenz 512-201-4100

EnviroSMART Pest Solutions Blair Holden 512-997-1000

Heat Wave Bed Bug Control

LP Pest Solutions

David Pritchard 512-922-4577

Pest Management, Inc Sarah McElwee 512-288-1007

The Bug Master Rod Howard 512-250-1500

Worldwide Pest Control Arleen Valdez 512-476-2847

Pet Care Dog Paws

Chris Thomas 281-627-1657

Poo Prints

Mike Stone 877-213-7817

Playground Equipment TF Harper & Associates LP Elayne Haynes 512-440-0707

Plumbing Contractors A-1 Service/ Prop Maint Contractors Ron Little 512-443-2222

Airco Mechanical Brandi Dathe 512-837-2917

All-Cor Services Steve Wingo 512-826-4542

Fox Service Company James Bagby 512-442-6782

Mtech

512-929-7090

Perma-Pier Foundation & Plumbing Repair of Texas Katie Findahl 512-422-7553

Roto-Rooter Service Co. Jason Carter 512-836-8925

Steveâ&#x20AC;&#x2122;s Plumbing Repair Steve Brougher 512-276-7476

Vamvoras, Ltd

Jeff Fox 512-994-7527

Plumbing-Descaling Superior Descaling Inc SDI John Bune 512-748-9480

Cody Hardin 512-994-0141

MARCH / APRIL /

PlumbingEquipment & Supplies Ferguson Facilities Supply

CND Signs,LLC

HD Supply

Executive Signs Austin

Dustin Stucker 888-334-0004 Kendall Wood 512-584-7432

Maintenance Supply HQ Jeff Feldhaus 512-335-6700

Pool Compliance Crystal Clear Pools & Spas Rene Flores 512-339-9304

Pool Equipment/Sales/ Supplies/Maintenance Crystal Clear Pools & Spas Rene Flores 512-339-9304

Poolsure

Lisa Simpson 281-914-0284

Porcelain Refinishing NuSurface

Jonathan Drolet 512-339-0989

Products and Services

Pressure WashingEquipment & Service Alpha Paving Industries LLC

Bobby Edwards 512-605-9937

Centex Nice & Clean Adam Merrill 512-750-5552

CG Environmental - The Cleaning Guys, LLC Chad Liles 855-483-8181

Oldcastle Materials Texas, Inc Kim Tiefke 512-861-7100

Premium Cuts Lawn Service & Maint.

Jeannette Wagoner 512-252-2264

Roto-Rooter Service Co. Jason Carter 512-836-8925

Stripe-It-Up

Katie Youngblood 512-966-2511

Westlake Home & Commercial

Joshua Nichols 512-280-1649

Printing & Graphic Service

/ W I N D O W O N R E N TA L H O U S I N G

Christian Martinez 512-888-9788 Jacob Dotson 512-292-9939

Ramstedt Enterprises, Inc Jackie Ramstedt 512-255-2226

Private Investigations Sentry Security & Investigations, LP Alan Trevino 512-206-0515

Promotional Specialties Ice Blue Advertising Chuck Littlepage 832-437-0904

Longhorn Trophies, Inc. Don McGraw 512-454-8684

Visual Marketing Ann Poehl 512-918-0131

Property Management Software Housingmanager.com 501-372-5324

RealPage, Inc.

Stacey Blackwell 972-820-3000

ResMan

Amanda Mabrey 972-349-1406

Yardi Systems

Tracy Ayres 805-699-2040

R Real EstateConsultants ATX Apartment Locators Angela Krausse 512-947-0707

Lifestyles Unlimited Renee Manes 210-787-2236

Real Estate-Investment Lifestyles Unlimited Renee Manes 210-787-2236

Real Estate-Loans TruWest Credit Union Michael Gandy 512-252-6007

Real Estate-Reports Austin Investor Interests Robin Davis 512-261-0100

Real EstateResidential Sales Apartment Experts Companies Bryan Tindall 512-372-8700

Bartley Construction Dennis Bartley 512-303-9688

Belfor Property Restoration John Keenan 512-610-3015

Brecca Construction LLC Tania Dupuis 512-563-8839

Camp Construction

Peter Flynn 512-394-1111

Capitol Construction/CPC Barbara Crawford 512-289-0227

Champion Contractors & Ser. LLC Customer Service 877-242-6748

Contractors, Inc. Brian Scott 512-733-0600

ATX Apartment Locators

Crestmark Construction Services

Moveforfree.com

Gage Multifamily Services

Nu Edge Realty

Infinite Exteriors Construction

Angela Krausse 512-947-0707 Bubba May 210-691-3178

Nick Pierce 512-560-8343

Recycling Services Austin Resource Recovery Teresa Chapman 512-974-9727

Green City Recycler Michael Derosa 240-481-9532

Remodeling BAC Products Inc Chris Hoker 512-259-1660

Brecca Construction LLC Tania Dupuis 512-563-8839

Build Right Construction Fortunato Gomez 512-545-5080

Painting Connection Robier Rodriguez 806-445-6791

Remodeling & RepairBuilding Contractor A-1 Service/ Prop Maint Contractors Ron Little 512-443-2222

Brenda Nite 713-426-6161

Rich Trepanier 512-903-9173

Chris Macias 512-386-3854

Ingenium Construction Company Todd Gold 512-721-0366

J-Conn Roofing & Repair Service, Inc. Jon Conner 512-479-0510

JMI Contractors Melissa Vale 210-492-8181

Lightning Electrical, LLC Rick Morgan 512-642-4417

One Eighty Construction Travis Case 512-505-1023

Oneway Renovations, Inc Amador Verastegui 512-740-7206

Protractor Services Maisie Dickerson 512-282-5722

Renaissance Contracting, LLC Anthony Mullens 512-691-9047

Swet Construction Group Frank Hutchinson 321-594-5569

TBC Services, LLC Tom Burghart 512-217-8020

UCS

Ben Wells 512-385-6600

Renovation Products BAC Products Inc Chris Hoker 512-259-1660

Cinch Kit

Brooke Laser 281-607-4400

VIMA Decor, Ltd Maia Jimenez 512-522-8130

Renovations Alfredâ&#x20AC;&#x2122;s Construction & Renovation Kristen Roppolo 512-339-0780

Austin Apartment Renovations David Coulter 512-924-6976

Capitol Construction/CPC Barbara Crawford 512-289-0227

Centex Construction Mark Herbert 281-587-5400

Central Renovations Solutions Jeff Calvery 469-567-2400

Cinch Kit

Brooke Laser 281-607-4400

Crestmark Construction Services

UCS

Ben Wells 512-385-6600

Renter Insurance ePremium Insurance Ann Padgett 830-708-8970

RealPage, Inc.

Stacey Blackwell 972-820-3000

Replacement Windows Brecca Construction LLC Tania Dupuis 512-563-8839

Resident Screening Service

Rick Morgan 512-642-4417

One Eighty Construction Travis Case 512-505-1023

PCI Texas

Jeff Pancone 512-983-6831

TiCon Texas Construction Services Trey Murphy 281-932-8521

Mike Abraham 402-206-1840

Rodent Control Absolute Pest Management David Burnett 512-444-0262

Pest Management, Inc Sarah McElwee 512-288-1007

Roof Waterproofing

Kimberly Sanders 512-550-0000

Roofs-Cleaning Centex Nice & Clean Adam Merrill 512-750-5552

J-Conn Roofing & Repair Service, Inc. Jon Conner 512-479-0510

Roofs-Contractors

National Tenant Network

D&G Quality Roofing, Inc

A-1 Service/Prop Maint Contractors

Stacy Howell 800-801-1371

On-Site.com

Janis Rossi 408-795-4167

RealPage, Inc.

Stacey Blackwell 972-820-3000

ResidentCheck

Ian McIntosh 800-491-2580

Tenant Tracker, Inc Troy Pate 800-658-9369

Resurfacing Centex Painting, Inc 512-554-8303

Excalibur Painting, Inc KoolCote of Texas

Lightning Electrical, LLC

Liberty Rent Guarantee

Sanders Roofing & Exteriors

2 S-D, Inc.

CTI Construction

Rich Trepanier 512-903-9173

Risk Management

Rodney Powers 512-210-9152

Blue Sky Roofing

Reggie Shipman 310-227-4693

Omar Reyes 512-459-8600

Gage Multifamily Services

Kevin Smotherman 817-561-4901

Petersen Dean Roofing & Solar

HomeMe

Brenda Nite 713-426-6161

Ray Logan 830-857-5944

Wallco Retaining Walls, Inc

Stacy Perlinger 512-251-5740

NuSurface

Jonathan Drolet 512-339-0989

Painting Connection Robier Rodriguez 806-445-6791

Quality Service of Texas, Inc

Jessica Hernandez 512-244-2777

Retaining Walls Camp Construction

Peter Flynn 512-394-1111

JMI Contractors Melissa Vale 210-492-8181

Chad Robinson 512-495-9770

Christa Weatherby 817-568-8300

GPS Roof Leak Repair Trey King 888-958-5048x.101

JMI Contractors Melissa Vale 210-492-8181

LSR Multifamily June Hunter 214-869-4479

Kevin Seelhammer 830-627-2734

Ron Little 512-443-2222

Alpha Roofing Industries, LLC Peter Brady 512-587-0898

Assurance Roofing Dan Keiderling 512-731-9446

Bartley Construction

Roofing Consultants

Dennis Bartley 512-303-9688

Oliver Roofing Systems

Blue Sky Roofing

Rick Brier 512-834-7500

Roofing Services Alpha Roofing Industries, LLC Peter Brady 512-587-0898

Assurance Roofing Dan Keiderling 512-731-9446

Camp Construction

Peter Flynn 512-394-1111

Chad Robinson 512-495-9770

Brecca Construction LLC Tania Dupuis 512-563-8839

Camp Construction

Peter Flynn 512-394-1111

Capitol Construction/CPC Barbara Crawford 512-289-0227

Champion Contractors & Ser. LLC Customer Service 877-242-6748

Heritage Construction Co, LLC

Contractors, Inc.

J-Conn Roofing & Repair Service, Inc.

Crestmark Construction Services

JD Sheet Metal & Roofing

D&G Quality Roofing, Inc

Oliver Roofing Systems

Falcon Construction USA

Daphne Flores 512-528-5559

Jon Conner 512-479-0510

Billy Gwin 512-904-0893 Rick Brier 512-834-7500

Products and Services

Brian Scott 512-733-0600

Brenda Nite 713-426-6161

Christa Weatherby 817-568-8300 Brent McGrath 512-610-1124

MARCH / APRIL /

FIDUS Construction Services Lauren Hudler 512-590-2707

GPS Roof Leak Repair Trey King 888-958-5048x.101

Guardian Construction Bill Holcomb 512-250-9478

Heritage Construction Co, LLC Daphne Flores 512-528-5559

J-Conn Roofing & Repair Service, Inc. Jon Conner 512-479-0510

JD Sheet Metal & Roofing Billy Gwin 512-904-0893

JMI Contractors Melissa Vale 210-492-8181

Keith Barker Roofing and Solar Keith Barker 512-447-7663

LSR Multifamily Products and Services

June Hunter 214-869-4479

Oliver Roofing Systems Rick Brier 512-834-7500

Petersen Dean Roofing & Solar Rodney Powers 512-210-9152

Protractor Services Maisie Dickerson 512-282-5722

Safety Equipment Auto-Out Cooktop Fire Protection Robin Williams 817-924-1370

ScreensDoor & Window 1st Choice Energy David Malone 512-345-0956

Affordable Screens & Glass Rick Middleton 512-358-1560

Ameristar Screen and Glass CJ Reed 512-910-3050

Security & Surveillance Alarmtechs, Inc. Terry Delzeit 281-391-6066

Compound Security Specialist Robert Palmerton 512-444-4283

Firetrol Protection Systems, Inc. John Rogers 512-687-0115

John Rogers 512-687-0115

Pro-Vigil Inc.

Jeremy Powell 866-616-1318

Statewide Patrol, Inc James McClure 512-326-9411

Swift Access Control Mario Vasquez 512-470-7575

Security Deposits ePremium Insurance Ann Padgett 830-708-8970

Security Guard/ Patrol Service ACT Security Group James Dennehy 512-420-9988

Austin Patrol Services Jim Wakefield 512-888-9489

Executive Security Systems Shauna Gibson 512-458-2258

Sentry Security & Investigations, LP Alan Trevino 512-206-0515

Signal 88 Security Texas Justin Nordhausen 512-394-6234

Statewide Patrol, Inc James McClure 512-326-9411

Security Systems

Kastle Systems

Firetrol Protection Systems, Inc.

TBC Services, LLC

Pro-Vigil Inc.

GSC Fire & Security

Wilson Roofing Co, Inc

Signal 88 Security Texas

Kastle Systems

Sanders Roofing & Exteriors

Kimberly Sanders 512-550-0000 Tom Burghart 512-217-8020

Laramie Doyle 512-263-3157

Roofs-Materials D&G Quality Roofing, Inc Christa Weatherby 817-568-8300

JD Sheet Metal & Roofing Billy Gwin 512-904-0893

Wilson Roofing Co, Inc Laramie Doyle 512-263-3157

Firetrol Protection Systems, Inc.

/ W I N D O W O N R E N TA L H O U S I N G

Sultana Nailor 713-620-6748 Jeremy Powell 866-616-1318 Justin Nordhausen 512-394-6234

Security Cameras ACT Security Group James Dennehy 512-420-9988

Alarmtechs, Inc. Terry Delzeit 281-391-6066

John Rogers 512-687-0115

Mark Cummings 512-697-8723 Sultana Nailor 713-620-6748

KeyWarden Systems Partners, LLP Byron Alexander 830-214-0867

Site Safe Security Kim Bourgeois 281.726.7810

Sewer & Drain Cleaning-Service Airco Mechanical Brandi Dathe 512-837-2917

Roto-Rooter Service Co. Jason Carter 512-836-8925

Steveâ&#x20AC;&#x2122;s Plumbing Repair Steve Brougher 512-276-7476

Vamvoras, Ltd

Jeff Fox 512-994-7527

Sewer Contractors Airco Mechanical Brandi Dathe 512-837-2917

Roto-Rooter Service Co. Jason Carter 512-836-8925

Vamvoras, Ltd

Jeff Fox 512-994-7527

Sheet Metal Oliver Roofing Systems Rick Brier 512-834-7500

Sheetrock Repair Brecca Construction LLC Tania Dupuis 512-563-8839

Excalibur Painting, Inc Omar Reyes 512-459-8600

Nadeau Painting Specialist Dennis Nadeau 512-442-3700

Short Term Leasing BNB Shield

Jacques Casimir 832 229 4984

Shower Pans Lone Star Carpet Lee Moerbe 512-836-9311

Roto-Rooter Service Co. Jason Carter 512-836-8925

Siding Brecca Construction LLC Tania Dupuis 512-563-8839

Siding-Contractors A-1 Service/ Prop Maint Contractors Ron Little 512-443-2222

need screens?

Bartley Construction Dennis Bartley 512-303-9688

Brecca Construction LLC Tania Dupuis 512-563-8839

Capitol Construction/CPC Barbara Crawford 512-289-0227

Call About our FREE Custom Measure Screen Inventory Program

Window Screens – Patio Door Screens

www.ameristarglass.com PHONE 512.910.3050 • FAX 512.910.2003

Contractors, Inc. Brian Scott 512-733-0600

Serving the Apartment Industry Exclusively Since 1989

Crestmark Construction Services

The Residential Perimeter Security Specialists

Brenda Nite 713-426-6161

FIDUS Construction Services Lauren Hudler 512-590-2707

Guardian Construction Bill Holcomb 512-250-9478

SALES ★ REPAIR ★ INSTALLATION • Automatic Gates • Telephone Entry • Radio Controls • Video Security • Ornamental Iron

Ingenium Construction Company Todd Gold 512-721-0366

JMI Contractors

• Wood Fencing • Rails • Refurbishing • Powerwashing • Replacement Remotes

SAME DAY SERVICE AVAILABLE

Melissa Vale 210-492-8181

512-296-2671

Protractor Services

www.austinestategate.com anthony@austinestategate.com Products and Services

Maisie Dickerson 512-282-5722

Texas Commercial Painting & Drywall, LLC Paul James 512-710-8554

Signs Alpha Paving Industries LLC Bobby Edwards 512-605-9937

CND Signs,LLC

Christian Martinez 512-888-9788

Executive Signs Austin Jacob Dotson 512-292-9939

Facility Innovations Group, LLC Ed Fahrenkrug 512-655-3676

Fastsigns

Office Manager 512-454-9956

Image 360

Gordon Stehr 512-436-0134

Oldcastle Materials Texas, Inc Kim Tiefke 512-861-7100

Signs West

Jim Ashley 512-282-5001

Stripe-It-Up

Katie Youngblood 512-966-2511

Small Business Bank TruWest Credit Union Michael Gandy 512-252-6007

Sound Systems & Equipment Alarmtechs, Inc. Terry Delzeit 281-391-6066

Speakers-Educational Ramstedt Enterprises, Inc Jackie Ramstedt 512-255-2226

SprinklersAutomatic-Fire American Fire Systems Craig Branstetter 713-466-9898

SprinklersGarden & Lawn Premium Cuts Lawn Service & Maint.

Jeannette Wagoner 512-252-2264

Staffing Services Hire Priority Staffing Loa McManus 512-338-4473

Liberty Group, The Shonna Marquis 512-225-1860

Radley Staffing

Jon Lantrip 512-502-3030

Star Personnel

Victor Garcia 832-242-6800

Stairs Meyer Smith, Inc Walt Meyer 512-472-0505

Swift Access Control Mario Vasquez 512-470-7575

TBC Services, LLC Tom Burghart 512-217-8020

Storage Unit Facility Two Men And A Truck Nick Dalhm 512-410-2407

Stucco & Exterior Coating Contractor 2 S-D, Inc.

Kevin Seelhammer 830-627-2734

Brecca Construction LLC Tania Dupuis 512-563-8839

Camp Construction

Peter Flynn 512-394-1111

Contractors, Inc. Brian Scott 512-733-0600

FIDUS Construction Services Lauren Hudler 512-590-2707

MARCH / APRIL /

Guardian Construction Bill Holcomb 512-250-9478

JMI Contractors Melissa Vale 210-492-8181

Keith Barker Roofing and Solar Keith Barker 512-447-7663

Subfloor Repair Capitol Floor

Brett Weiss 512-339-1555

Colors Unlimited

Rob Tatrow 512-339-3023

Ingenium Construction Company Todd Gold 512-721-0366

Lone Star Carpet Lee Moerbe 512-836-9311

McMahanâ&#x20AC;&#x2122;s Flooring, Inc Brenda Carpenter 855-472-7585

Rasa Floors Products and Services

Daniel Pena 512-371-9966

Submetering Systems Minol USA

Lynne Young 713-516-0377

RealPage, Inc.

Stacey Blackwell 972-820-3000

Swimming Pool Code Compliance Crystal Clear Pools & Spas Rene Flores 512-339-9304

Hines Pool And Spa

Andy Hines/ Brandon Doucet 512-873-8565

Texas Apartment Pool Services 713-542-4560

Swimming PoolContractors Crystal Clear Pools & Spas Rene Flores 512-339-9304

Hines Pool And Spa

Andy Hines/ Brandon Doucet 512-873-8565

Jenko Asphalt & Concrete, LLC Chris Jenkins 817-312-0256

Premier Fiberglass, Inc Sherri Fowler 512-282-3322

Texas Apartment Pool Services 713-542-4560

Swimming PoolMaintenance Equipment & Supplies Crystal Clear Pools & Spas Rene Flores 512-339-9304

HD Supply

Kendall Wood 512-584-7432

Hines Pool And Spa

Andy Hines/ Brandon Doucet 512-873-8565

Maintenance Supply HQ Jeff Feldhaus 512-335-6700

Texas Apartment Pool Services 713-542-4560

Swimming PoolRepair & Renovation Crystal Clear Pools & Spas Rene Flores 512-339-9304

Hines Pool And Spa

Andy Hines/ Brandon Doucet 512-873-8565

T Tax Consultants Allshouse Group Kurt Allshouse 713-396-5745

Marvin F Poer & Company Kevin Kirkpatrick 210-377-3400

Morrison & Head, LP Kelli Morrison 512-302-5800

Telecommunications Service AT&T Connected Communities# Ryan Worley 512-438-6314

Grande Communications Joseph Markosfeld 512-650-5486

Kings III Emergency Communications Gary Weldon 512-992-4134

Slingshot, Inc

JMI Contractors

Colin Lancashire 512-965-5720

KoolCote of Texas

TelephoneAnswering Service

Melissa Vale 210-492-8181

Stacy Perlinger 512-251-5740

Premier Fiberglass, Inc Sherri Fowler 512-282-3322

Sundek of Austin Rick Hubbard 512-928-8000

Texas Apartment Pool Services 713-542-4560

ACTIV Answer By Audio Images

Sarah Bearden 800-487-0206 x.231

TelephoneCoin/Card Operated Kings III Emergency Communications Gary Weldon 512-992-4134

Television Google Fiber

Evan Vandarwarka 425-442-7498

Television-Cable Time Warner Cable Javier Salinas 877-859-9922

/ W I N D O W O N R E N TA L H O U S I N G

Temporary Personnel BG Staffing

Nikki Burleson 512-481-1234

Hire Priority Staffing Loa McManus 512-338-4473

Liberty Group, The Shonna Marquis 512-225-1860

Tenant Screening Service AmRent

Lisa Rusie 855-532-2883

CoreLogic SafeRent Jason Pitzel 713-252-8515

HomeMe

Reggie Shipman 310-227-4693

PI Company

Mary Derby 501-372-5324

RealPage, Inc.

Stacey Blackwell 972-820-3000

Tenant Tracker, Inc Troy Pate 800-658-9369

Termite Control Absolute Pest Management David Burnett 512-444-0262

Certified Termite & Pest Control Scott Young 512-676-0828

EnviroSMART Pest Solutions Blair Holden 512-997-1000

Pest Management, Inc Sarah McElwee 512-288-1007

The Bug Master Rod Howard 512-250-1500

Worldwide Pest Control Arleen Valdez 512-476-2847

Tile and Grout Cleaning Abluent Cleaning Services Daniel Salazar 512-777-9249

Blackmon Mooring of Austin Serena Nikonowicz 512-574-8043

Colors Unlimited

Rob Tatrow 512-339-3023

Floor King, Inc

Roy Whitaker 512-346-7034

UCS

Ben Wells 512-385-6600

Tile Sales & Installation-Ceramic Brecca Construction LLC Tania Dupuis 512-563-8839

Capitol Floor

Brett Weiss 512-339-1555

Colors Unlimited

Rob Tatrow 512-339-3023

Floor King, Inc

Roy Whitaker 512-346-7034

Lone Star Carpet Lee Moerbe 512-836-9311

Rasa Floors

Daniel Pena 512-371-9966

Tile Sales & InstallationNon-ceramic

TowingWrecker Service A&A Wrecker and Recovery

Tasha Mora 512-670-7578

G&G Impounding, LLC Ricardo Guerra 512-373-8353

Bio-One Austin Matt Mistica 512-897-9193

Central Waste Management

Justin Behrmann 512-783-8898

IREP

Veronica Diaz 512-587-2186

Park Right Solutions of Austin, LLC

Pro Valet Trash

Reliant Towing

Republic Services

Freddy Ximenez 512-582-3000 Mark Schroeder 512-363-5900

TrainingSales & Marketing Ramstedt Enterprises, Inc Jackie Ramstedt 512-255-2226

Transportation Capital Metro

Lonny Stern 512-389-7509

Trash Containers Republic Services

Stephen Kanarek 512-247-5647

Trash Hauling

Patrick Kelley 512-751-2900 Stephen Kanarek 512-247-5647

Whiteâ&#x20AC;&#x2122;s Trash Services Benjamin White 832-529-7411

Tree-Insect & Disease Control Certified Arbor Care, Inc Lee Evans 512-671-8733

Davey Tree Expert Co. Daniel Hunsicker 512-451-4986

Pest Management, Inc Sarah McElwee 512-288-1007

Tree-Maintenance Service

Bio-One Austin

Certified Arbor Care, Inc

Central Texas Refuse, Inc

Davey Tree Expert Co.

Floor King, Inc

IREP

JMI Contractors

Rasa Floors

Pro Valet Trash

Merit Service Solutions

Brecca Construction LLC Tania Dupuis 512-563-8839

Colors Unlimited

Rob Tatrow 512-339-3023

Roy Whitaker 512-346-7034 Daniel Pena 512-371-9966

TowingImpound Service A&A Wrecker and Recovery Tasha Mora 512-670-7578

G&G Impounding, LLC Ricardo Guerra 512-373-8353

Park Right Solutions of Austin, LLC Freddy Ximenez 512-582-3000

Reliant Towing

Mark Schroeder 512-363-5900

Matt Mistica 512-897-9193

Vic Thomas 512-243-2833

Veronica Diaz 512-587-2186 Patrick Kelley 512-751-2900

Progressive Waste Solutions Kim Stone 512-251-5622

Republic Services

Stephen Kanarek 512-247-5647

Valet Waste

Braden Gore 737-701-8413

Trash Removal Austin Resource Recovery Teresa Chapman 512-974-9727

Lee Evans 512-671-8733

Daniel Hunsicker 512-451-4986 Melissa Vale 210-492-8181

512-834-0123

Premium Cuts Lawn Service & Maint.

Jeannette Wagoner 512-252-2264

Trophies & Plaques Longhorn Trophies, Inc. Don McGraw 512-454-8684

U Uniforms Ice Blue Advertising Chuck Littlepage 832-437-0904

Utilities-Billing Service Hocutt, Inc.

Kevin Hammer 214-381-9991

National Exemption Service Donna Ismajili 800-241-8651

Performance Utility Management & Billing, LLC Jonathan Rice 512-394-8359

Utilities-Management National Exemption Service

Products and Services

Donna Ismajili 800-241-8651

Performance Utility Management & Billing, LLC Jonathan Rice 512-394-8359

Utility Billing Hocutt, Inc.

Kevin Hammer 214-381-9991

Minol USA

Lynne Young 713-516-0377

Southwest Utility Billing, LLC Andrew Leach 281-306-0244

Utility Consultant Performance Utility Management & Billing, LLC Jonathan Rice 512-394-8359

Austin Trash Valet Nizar Hakiki 512-554-5555

MARCH / APRIL /

Utility Evaluation Performance Utility Management & Billing, LLC Jonathan Rice 512-394-8359

V Valet Trash Central Waste Management

Justin Behrmann 512-783-8898

Door Side Valet Trash David Simes 737-222-9177

Products and Services

Pro Valet Trash

Patrick Kelley 512-751-2900

Trojan Waste Solutions Cameron McCreary 844-876-5269

VIP Waste Solutions, LLC Timothy Abney 877-349-0340

Valet Waste Pick Up Austin Trash Valet Nizar Hakiki 512-554-5555

Door Side Valet Trash David Simes 737-222-9177

Green City Recycler Michael Derosa 240-481-9532

GreenThumb Compost LLC Tom Rutz 512-369-0998

Pro Valet Trash

Patrick Kelley 512-751-2900

Trojan Waste Solutions Cameron McCreary 844-876-5269

Valet Waste

Braden Gore 737-701-8413

/ W I N D O W O N R E N TA L H O U S I N G

Waste Away, LLC Ron Walser 866-999-2929

Whiteâ&#x20AC;&#x2122;s Trash Services Benjamin White 832-529-7411

Vending American Beverage Consolidators DAnne Doga 512-418-1160

Video Productions Capture The Market Beth Doty 866-778-7719

For Rent Media Solutions Danielle Archuleta 512-326-1133

FunFlicks Outdoor Movies Darrell Landers 512-501-6362

W Wall Coverings Sherwin Williams Company Jay Piersall 512-844-2309

Wallpaper & WallcoveringsInstallation C&Z Enterprises Jimmy Zientek 512-989-8377

Washer/Dryer-Rental Appliance Warehouse Tina LeBlanc 512-748-7515

AZUMA Leasing

Clint Borchgardt 800-707-1188

WASH Multifamily Laundry Systems, LLC Mike Gagliardi 737-226-2597

Washer/Dryer-Sales Appliance Warehouse Tina LeBlanc 512-748-7515

Commercial Equipment Company Andy Northup 972-991-9274

Ferguson Facilities Supply Dustin Stucker 888-334-0004

WASH Multifamily Laundry Systems, LLC Mike Gagliardi 737-226-2597

Waste & Recycling Consulting Waste Management Daniel Rumsey 512-272-6232

Waste Disposal/ Recycling Dog Paws

Chris Thomas 281-627-1657

GreenThumb Compost LLC Tom Rutz 512-369-0998

Pro Valet Trash

Patrick Kelley 512-751-2900

Progressive Waste Solutions Kim Stone 512-251-5622

Sustain-Ability Solutions Gerardo Medrano 888-657-7582

Vamvoras, Ltd

Jeff Fox 512-994-7527

Water Services Texas Portable Water Softener Co Blain Abbott 512-413-2140

Water-Conservation Absolute Commercial & Environmental Services, Inc Matt Proctor 512-560-1099

Hocutt, Inc.

Kevin Hammer 214-381-9991

Southwest Utility Billing, LLC Andrew Leach 281-306-0244

Sustain-Ability Solutions Gerardo Medrano 888-657-7582

Water-Extraction Abluent Cleaning Services Daniel Salazar 512-777-9249

Belfor Property Restoration John Keenan 512-610-3015

Blackmon Mooring of Austin

Serena Nikonowicz 512-574-8043

Texas Disposal Systems

Rob Tatrow 512-339-3023

Stephen Kanarek 512-247-5647 Dennis Hobbs 512-421-1359

Waste Away, LLC Ron Walser 866-999-2929

Waste Management Daniel Rumsey 512-272-6232

Water Heaters & Boilers A-1 Service/Prop Maint Contractors

Luxe Appliances

Ferguson Facilities Supply

Mitchell Andrus 512-940-1023

Jason Carter 512-836-8925

Republic Services

Commercial Equipment Company Andy Northup 972-991-9274

Roto-Rooter Service Co.

Ron Little 512-443-2222

Dustin Stucker 888-334-0004

Colors Unlimited

Green One Services Derrick Glasper 512-945-4143

Quality Service of Texas, Inc Jessica Hernandez 512-244-2777

Restoration King Miles Hanson 512-640-5464

Spot Be Gone

Eric Ho 512-788-8763

The Steam Team Ashtynn Smith 512-739-7237

The Steamery ATX Tres Davis 512-551-9753

UCS

Ben Wells 512-385-6600

Welding Excalibur Painting, Inc Omar Reyes 512-459-8600

Conserve Water and Save Money with a WASH Laundry Room

JMI Contractors Melissa Vale 210-492-8181

Meyer Smith, Inc Walt Meyer 512-472-0505

Swift Access Control Mario Vasquez 512-470-7575

TBC Services, LLC Tom Burghart 512-217-8020

Windows-Coverings Classic Same Day Blinds Reed Way 512-926-7700

HD Supply

Kendall Wood 512-584-7432

Windows-Dealers Ameristar Screen and Glass CJ Reed 512-910-3050

Longhorn Mobile Glass Service Inc Fred Vierna 512-443-9000

APRIL 6 is National Apartment Housing Day

WASH provides eco-friendly and costeffective ways for its customers to do laundry. A long-standing ENERGY STAR Partner, WASH’s multifamily laundry rooms: • Save water, gas and electricity • Reduce sewer costs and generate less sewage • Minimize CO2 emissions Plus, with our GREEN MACHINE program, WASH offers clients a choice of refurbished washers and dryers that helps the environment by reducing energy spent on industrial production, lowering greenhouse emissions and diverting the non-biodegradable waste from landﬁlls. In addition, WASH’s plant operations and corporate practices support conservation and reduce our overall carbon footprint. With WASH, you can rest assured that your shared laundry rooms are green and clean.

www.washlaundry.com/greenlaundry 800.777.1484 WS17-144 Green Ad 3_375x9_5 4c.indd 1

M A R C H / A P R I L10/25/16 /

3:44 PM

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INTRODUCING: ONLINE SERVICE PORTAL FEATURES: * INVOICE ACCESS 24/7 * UNIT HISTORY DETAIL * UPCOMING SCHEDULED ORDERS * ACCOUNT STATEMENT MAKING IT EASIER TO DO BUSINESS WITH DIXIE CARPET. * CONTACT YOUR LOCAL www.dixiecarpet.com SALES REP TODAY!*

(512) 442-6927

Rick Bastian (512) 497-1457 rickb@dixiecarpet.com

Tim Broxson (512) 626-7803 timb@dixiecarpet.com

*CARPET * VINYL * *VINYL PLANK * *LAMINATE* * HARDWOOD * *CERAMIC TILE * *SUBFLOOR REPAIRS* *BACKSPLASHES*

Pennie Pyterek (512) 845-0734 penniep@dixiecarpet.com

Derek Wallace (512) 298-7773 derekw@dixiecarpet.com

* Serving Houston, Austin, Dallas, San Antonio, Corpus Christi & surrounding areas Since 1970 *

MARCH / APRIL /

Austin Apartment Association 8620 Burnet Rd. #475 Austin, TX 78757

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