Window on rental housing November/December 2018

ON RENTAL HOUSING

NOV DEC 2018

THIS ISSUE:

Kristan Arrona AAA EVP

THANKS FOR 27 YEARS

16

PG.

Ten Valuable Marketing Tools 14 Emotional Support Animals 32

T H E O F F I C I A L P U B L I C AT I O N O F T H E

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CONTENTS NOVEMBER / DECEMBER 2018 ISSUE

FEATURES 14 10 Valuable Tools to load your marketing arsenal

22 Fall Golf Classic

Apartment PAC Larry Neimann Golf Recap

24 2018 Professional of the Year Nominees

18 Top Five Amenities Renters Want and five they don’t

20 Top Five “Kid Friendly” Amenities

for apartment communities

21 2019 AAA Event Sponsorships selection opens 9:00 a.m. November 5.

25 Maintenance Huddle

celebrating our maintenance super heroes

16

26 Doc & Gayle Young Food Drive make your donation now

Kristan Arrona, AAA EVP: Thanks for 27 years

27 Holiday Gala

eat, drink, and be Merry!

28 AAA Gives Back to the Austin community

37 AAA Career Center for employers and employees

NOVEMBER / DECEMBER /

3

Austin Apartment Association 2 0 1 8 -2 019

The Official Publication of the

AUSTIN APARTMENT ASSOCIATION 8620 Burnet Road #475 Austin, TX 78757 P: 512.323.0990 F: 512.323.2979 www.austinaptassoc.com

Communications Advisory Committee Chairs Lindsay Doud (512) 584-3713 Stephanie Naylor (512) 335-8138

IN EV E RY I SSUE 5

Leadership

13

Diamond Sponsors

6

Calendar

30

Education Opportunities

8

President’s Perspective

32

Law in Order

10

Industry Update

36

Trend Report

12

New Members

38

Products/Services Directory

Publishing Director Kristan Arrona

Editor Jennifer Cox (512) 323-0990

Administrative Staff Kristan Arrona, Executive Vice President, kristan@austinaptassoc.com

IFC Austin Energy

Dana Bolz, Director of Events/Meetings, dana@austinaptassoc.com

1

Paul Cauduro, Director of Government Relations, paul@austinaptassoc.com

2

Jennifer Cox, Director of Marketing & Communication, jennifer@austinaptassoc.com Jerrica Deloney, Director of Education jerrica@austinaptassoc.com

7

Gage Multifamily Camp Construction Century A/C Supply

11 Royal Manufacturing 15 Compound Security Specialists

29 Maintenance Supply Headquarters 35 Apartment Lines 41 Ameristar 43 Homeland Staffing

57 D2D Direct 53 Ameristar 55 Charter Furniture 57 BG Multifamily

45 Austin Estate Gate

IBC Affordable Screens & Glass

47 Austin Energy EV

OBC Rago Personnel

Jeanette Gonzalez, Receptionist, Admin. Assistant, jeanette@austinaptassoc.com

19 CORT

Amy Magnuson, Office Manager, amy@austinaptassoc.com

The advertising and article submission deadline for the January/February 2019 issue of Window on Rental Housing is November 15, 2018. The advertising and article submission deadline for the March/April 2019 issue of Window on Rental Housing is January 15, 2019. All material submitted is subject to review and approval of the Austin Apartment Association.

The publisher assumes no responsibility for care and return of unsolicited material. The Austin Apartment Association is affiliated with the Texas Apartment Association and the National Apartment Association. For questions concerning advertising, articles or subscriptions, call (512) 323-0990. Window on Rental Housing is published bi-monthly by the Austin Apartment Association, 8620 Burnet Road #475, Austin, Texas 78757, (512) 323-0990, (512) 323-2979 fax.

Robbie Robinson, CAPS, CAM, ARM, Director of Membership Development robbie@austinaptassoc.com Event Photos by David Cox www.davidcox.org Design by Graphic Engine Design Studio www.GraphicEngine.net

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ADVE RTI SE R I N DE X

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49 Power House

2018 -2019 EX ECUTIV E COMMIT TEE

2018-2019 BOARD OF DIRECTORS Kris Burleson, Gage Multifamily Services Travis Fowler, CAS, Century A/C Supply Desiree Golden, CAM, CAPS, Foundation Communities Shannon Green, Weinstein Properties Lyndsay Hanes, CAM, CAPS, CPM, Lantower Luxury Living

Renee Zahn

Sandy Eckhardt

Terri Needham

CAM, NALP, ARM, CPM Greystar President

CREA Management President-elect

CAS PS Landscapes Vice President

Sam Levassar, CAS, Camp Construction Jade Lovera, CAM, Rainier Management Stephanie Naylor, CAS, Flooring Warehouse Chelsea Kneeland, CAS, RentPath Shay Mickler, The Liberty Group Lindsey Osborne, CAS, RentPath Stephanie Petersen, Bluebonnet Commercial Management Christi Pyle, CAM, CAPS, Churchill Forge

Stephani Park

Christy Sanchez,

Katya Watson

Theresa Ebner

Oden Hughes Secretary/Treasurer

CPM Alliance Residential VP at Large

CAM Greystar VP at Large

CAM, CAPS, CPM LDG Development Past President

Tracey Slappey-Scott, Pinnacle Missy Sterns, CAPS, LDG Development Eric Watson, CAMT, CAS, Hines Pool & Spa

A A A PAST PRE SIDENTS John Harrison* (64)

Jim Solt* (76)

Carl E. Beck (88)

Bill Roland, CPM, CCIM (00-01)

Sarah Thompson (10-11)

Frank Montgomery* (65)

Steve Colella (77)

Kim M. McGregor (89)

Brooke Mahoney, CAPS (11-12)

Jim Eichelberger* (66)

Ted Hendricks* (78)

Beth Holt (90)

Tami Martin, NALP, CAMT, CAM, CAPS (01-02)

Andy Wagner* (67)

Hank Guerrero* (79)

David Stapleton, CPM (91)

Carol Martine, CPM (02-03)

Colleen Grahn (13-14)

Ray Littlefield* (68)

Don Tait (80)

Sheri Gallo (92)

Joy Lamb, CPM (03- 04)

Robbie Robinson (14-15)

George Nalle* (69)

Ray Head (81)

Gina Roberts (93)

John Raper (04-05)

Gus Villegas (15-16)

Don Jackson (70)

Ed Norton (82)

Carol Martine, CPM (94)

Debi Wehmeier, CPM (05-06)

Theresa Ebner (16-17)

Gene McGregor (71)*

Bob Benson (83)

Keith Warner (95)

Dwayne Stewart (17-18)

Ed Hamel (72)

Jimmy C. Elliott (84)

Michael R. Hill, CPM (96)

Renee Clark, CAM, CAPS (06-07)

Barry Gillingwater* (73)

Joe Sharp (85)

Vicki L. Sharp, NALP, CAPS (97)

Sherry Perrin (07-08)

James Raper (74)

Dick Obenhaus (86)

Kim M. McGregor (98)

Jana Ellis (08-09)

Rich Ellmer (75)

Susan Melton (87)

Anna Kelley* (99)

Kara Garst (09-10)

Sandy Eckhardt (12-13)

*deceased

2 018- 2019 COMMIT TEE CH AIR PER SONS Austin Supervisors Council Kimberly Faulkner Tracy Slappey-Scott

Investment Committee Stephanie Petersen Ben Wells, CAS

Communications Advisory Lindsay Doud, CAS Stephanie Naylor, CAS

Leadership Theresa Ebner

Community Outreach Angel Davila, CAMT, CAPS Lindsay Doud, CAS Toni Rackley Education Advisory Council Dedra Bouffard, CAM Food Drive Stephanie Naylor, CAS Terri Needham, CAS Paige Russell, CAM

Legislative Shannon Green Lyndsay Hanes, CPM Katya Watson, CAM Membership A Team Beverly Boyd-Miller Amanda Seamans, CAS Membership M Team Cindi Reed Ryan Harmon, CAS

NextGen Tiffany Angelle Blankman Shay Mickler Kelsea Vernon Political Action Theresa Ebner, CAM, CAPS, CPM Gus Villegas Products & Services Council Terri Needham CAS, Chair Lindsey Osborne, CAS, Chair-elect Rene Flores, CAS, Vice Chair Eric Watson, CAMT, CAS, Immediate Past Chair

PSC Members at Large Lindsay Doud, CAS Brian Hackworth, CAS Ryan Harmon, CAS Chelsea Kneeland, CAS Shay Mickler, CAM, CAS Toni Rackley Anna Samaratunga, CAS, Impact Floors Haydee Scott, CAS

Of Counsel Bill Warren, Warren Law Firm Texas Apartment Association 512-479‑6252 National Apartment Association 703‑518‑6141

Strategic Plan Task Force Meagan Johnston, CAPS Jade Lovera, CAM Chelsea Kneeland, CAS Stephanie Naylor, CAS

NOVEMBER / DECEMBER /

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NOVEMBER 2018 3

PLACE

TIME

OPERATION CHILI CHALLENGE CORT

11am-2pm

Calendar of EVENTS

6 Legislative Committee – CLOSED MEETING

AAA 9:30am 7

What Fair Housing Means for Maintenance & Resident Relations AAA 8:30am-11:30am

7 Food Drive Committee FINAL MEETING

AAA 9am 7

Webinar: 10 Leadership Hacks in 60 Minutes 1pm-2pm

7 North Food Drive Happy Hour

& Silent Auction The Local Post 5pm-7:30pm

DATE EVENT

PLACE

TIME

4 Legislative Committee – CLOSED MEETING

AAA 9:30am

9

LAST DAY OF FOOD DRIVE

5 Maintenance Tricks of the Trade:

North Session Location TBD 8:30am-

11:30am

13

Assistant Manager Best Practices: Delinquency & Collections AAA 8:30am-11:30am

5

13

Ambassadors A-Team

14-17 NAA Assembly of Delegates

AAA

9am

Phoenix, AZ

14

Webinar: 30 Days to a Better Online Rep 1pm-2pm

15

Learn at Lunch: Cover Your Assets AAA

20

FOOD DRIVE DELIVERY DAY

12pm-1pm

22&23 AAA OFFICE CLOSED 27 Executive Committee – CLOSED MEETING

Headliner’s Club 12pm 27

6

DECEMBER 2018

AAA Board of Directors

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AAA

5pm

Webinar: Sales Psychology Hacker Class

1pm-2pm

6 Maintenance Tricks of the

Trade: South Session Location TBD 8:30am-

11:30am 11

Emergency Situations

AAA 8:30am-11:30am

11

Ambassadors A-Team

AAA

9am

12 Webinar: Leading Your Team to Excellence 1pm-2pm 13 HOLIDAY GALA HYATT REGENCY 7pm-10pm 18

NextGen Committee

AAA

12pm

19

Maintenance Roundtable

AAA

2pm-3pm

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President’s

PERSPECTIVE KRISTAN AKA MOM Special guest author, Stephanie Naylor, Flooring Warehouse

A

“To identify Kristan as simply a mentor or simply a teacher would be at the expense of understanding Kristan the person...”

8

s our own Kristan Arrona looks toward retirement, I struggled to put into words what she has done for our association and the legacy that she will leave behind.

After sitting down with her team and talking with several past presidents who have worked with her there was one common thread everyone had to share: Kristan inspires kindness and always looks to find the best in every person. I can assume this is how she earned the nickname, Mom. When you talk with Kristan about the members, her team, and the leadership of the Austin Apartment Association it sounds like you are talking with her about her own children. Her eyes light up, and she is immediately able to tell you their life story, how they got started in the association, and what their biggest strength is. Kristan consistently leans into her members and engages their strengths to help move the association forward. Just like any mother would, Kristan encourages her members and her team and consistently builds them up.

As we look to share the legacy that Kristan Arrona has built in this issue, I thought about her and how she is able to utilize her member’s strengths. So, I channeled my inner Kristan and turned to our own association journalist, aka

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Renee Zahn, NALP, CAM, ARM, CPM Greystar Real Estate Partners 2018-2019 President

Stephanie Naylor. Stephanie and I sat down with Kristan and her entire team to hear their thoughts on the legacy that Kristan will leave behind.

I am so excited to share the following that shares Kristan’s legacy and is so eloquently written by Stephanie Naylor.

It was inside of a homemade teepee that Kristan Arrona began her career.

Teaching a class full of third graders, she built the purple and white structure out of cloth and good vibes.

Students gathered inside as a reward, but within its conical walls, they learned from each other. They learned to be kind, to be patient. They learned that being caring, considerate and flexible would serve them well in life. They learned that a quick smile and bent ear were integral to their future success. It was the Philosophy of Kristan.

In 1991, a few years removed from her classroom and fresh off a stint in association management in Colorado Springs, the opportunity to move to Austin arose. A Northeasterner by birth, Kristan recalled her father’s frequent advice, “You only live once,” so she seized the opportunity and her new journey began. Wearing a skirt that was too short for Colorado, but just long enough for Austin in the 90s, she arrived at the Austin Apartment Association as the new

Executive Vice President.

Her welcome from staff and members proved as warm as the Austin heat and Kristan felt immediately at peace with her decision.

Although the people were great, the situation she stepped into was not as rosy. AAA was facing financial insolvency. “We couldn’t even make payroll,” Kristan remembers. Working with children gives you resolve, but Kristan began to feel nervous for one of the rare times in her life. Although she had always considered herself fiscally responsible, the state of AAA forced her to adopt a new persona as a budget hawk, one that stuck with her though the decades that followed. It was the earliest crisis she faced and by every measure, she conquered it.

Kristan’s twenty-seven-year legacy at AAA is full of successes. She has twice been named as TAA Association Executive of the year (1999 & 2010) and once been honored as the NAA Association Executive of the year (1999). During her tenure, AAA won numerous state and national awards for community service, membership and education. There have been so many achievements, but you would be hard pressed to get Kristan to accept any credit for them. It’s always the staff. It’s always the members. In her

mind, it’s never Kristan, but anyone that has worked with her through the years knows just how much she brings to the table. She’s a leader. A captain of a strong but whimsical ship and it’s her passion that puts wind into the sails that keeps it on course.

So much of Kristan’s leadership style was borne out of her desire to teach. She tries to go into every interaction attempting to impart knowledge. She remembers a recent conversation with a member who wanted a full, more realized understanding of the association and its benefits to the industry that it supported. It was a long, easy conversation. Her love of the association allowed her to launch into a detailed explanation that might have struck the member as scripted had it not been for the smile in her eyes or the authenticity of her message. She spoke of the symbiotic relationship between member and association. She talked at great length about the shared values and common purpose. As she watched the member walk away, she knew she had experienced one of her favorite kind of moments. The revelatory look she received when things click into place. The “a-ha” moment that was equally as rewarding in a child of eight or a man in his mid-30s.

These conversations are Kristan’s lifeblood and she loves nothing more than

seeing her advice put into practice by members and staff. It’s the love a mother might feel for a child or a teacher for her students. It is the kind of love that has defined her time at the association, molding the organization into a place of inclusivity. For Kristan, it’s all about community and, through her efforts, she helped transform AAA into a home. Because of this, she quickly became known as “Mom” amongst a large portion of members and staff. She’s quick with advice (“Always keep a little cash in your wallet.”), generous with praise, but often without a filter when it comes time to providing honest feedback. She’s the mom we all deserve, and our favorite teacher rolled into one.

To identify Kristan as simply a mentor or simply a teacher would be at the expense of understanding Kristan the person, discounting all her silliness and idiosyncratic tendencies. She sings in the office, says “boo” instead of “hi” and staples papers on the right (um, wrong) hand side of the page. She clicks her pen incessantly, wins the award for “worst whisperer” and she is a little resistant to technology. She once called staff member, Amy Magnuson into her office to fix Google when the landing page had changed.

While there is no doubt that she could

still do the job she has loved for nearly three decades, she feels it’s time to take a break, spend some time with family and travel.

You might even see her handing out samples at your local Sprouts.

Her hopes for the future of the association are continued growth especially in the areas of on-site involvement in legislative issues and in education with the development of the Austin Apartment Association Education Foundation. She has every confidence that so long as the staff and members remain a cohesive unit, anything can be accomplished.

At a recent brainstorming session at NAA, she had a chance to share with her peers her formula for career success.

To be a success in the association world, one must be: Kind, Patient, Caring, Flexible, Considerate, Prepared, A Good Listener, Quick to Smile and Thankful. You can learn from every discipline in the industry – not one is more important than another. If you give it all you have and have fun along the way, you will succeed.

It was a familiar statement built within the walls of her third grade classroom and used countless times in the years that passed to motivate and support staff and members, family and friends.

It was the Philosophy of Kristan.

NOVEMBER / DECEMBER /

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Industry UPDATE SCREENINGS AND PERMITS

By Paul Cauduro, AAA Director of Government Relations

session begins January 2019.

A City Fee Transparency Bill aims to induce certain good government actions into the city budget adoption process. More details are to come in the months ahead, and much can change throughout the legislative process, but if passed such a bill could require municipalities to spotlight fee increases early in the budget process and clearly identify them in fee schedule that indicates the dollar or percentage increase to the fee, establish opportunities for business operators to request direct notification about any fee changes and provide that city fee schedules must be adopted separately by a city council and not buried within, or in the back pages of, the proposed budget document.

Expanding Floodplains Fee Increases and the Need for More Transparency

the floodplain changes as essentially a renaming of the existing 500-yr projects flood boundary as the new 100yr flood level boundary.

This past August, just prior to the release of the 2018-19 proposed budget for the City of Austin, the Austin Fire Marshal sent a letter to the area’s fire protection service companies announcing new testing protocols and a Fire System Inspection Permit fee increase. The fee increase is from $20 to $30 per test and each multifamily building with a sprinkler system and interconnected fire alarm requires two tests.

The Fire Marshal’s letter and fee increase prompted the AAA raise the issue before the city council. At the city council meeting the Austin Apartment Association explained that the new testing protocols increase the number of tests required and what appears to be a small ten-dollar fee increase is misleading because some multifamily properties require dozens of tests. The validity and need for the fee increase were also ques-

tioned since no explanation was given from the fire department why the fee was increasing.

Following the council meeting several members of the AAA Legislative Committee sent letters to council members urging them to keep city fees in check and reminded them that city fees greatly impact housing affordability. In the end, the city council adopted their new budget with the Fire System Inspection Permit fee increase as well as a wide range of other increases.

The issue of city fees being increased year-after-year with little explanation, outreach or notification to the business operators who pay the fees occurs in many municipalities across Texas. To address this issue the Texas Apartment Association is poised to again pursue passage of statewide legislation by the Texas Legislature. TAA’s efforts to advance “City Fee Transparency” legislation fell just short of full passage in the last legislative session that ended in June 2017. The next legislative

As highlighted the last edition of WINDOW, the City of Austin is the final stages of changing their floodplain maps and related regulations in response to a recently completed National Weather Service (NWS) study of historical rainfall. The anticipated changes to the city’s floodplain map may trigger new insurance and other requirements for existing apartment properties and all other affect properties.

During the city’s presentations on this topic the city has described the floodplain changes as essentially a renaming of the existing 500-yr projects flood boundary as the new 100-yr flood level boundary.

This change is not small and affects over 3,000 individual land parcels throughout the city. All properties captured within a newly established 100-yr flood boundary will fall under city and federal flood regulations that impact development, redevelopment and building design.

Property owners and managers are encouraged to visit the city’s online mapping tool that allows you to view

To visit these tools and become a registered user of them go to: http://austintexas.gov/department/online-tools

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Multi-Family

Contact Todd Keesee tkeesee@royal-mfg.com • 512-587-2160 199 Park 35 Cove N, Buda, TX 78610

your property and see the both the 100yr and 500yr floodplains for your address. To view your property and any surrounding floodplain boundaries go to www.austintexas.gov/floodplainrules. If you have any questions or require additional information contact the AAA office or send an email to paul@austinaptassoc. com.

Leaving the Wood Pile Higher In 1991, the year AAA Executive Office Kristan Arrona took the AAA helm, the region’s population was less than 500,000, the number of apartment units totaled 68,000 and city leaders dubbed Austin “The Live Music Capital of the World” because of the large number of live music shows and venues found throughout the city.

During that same time the city was seeing an influx of technology companies and grappled with issues involving growth management, housing affordability and environmental protections.

Royal Manufacturing has been partnering with the multifamily residential market for over 15 years providing quality acrylic bathtubs and shower pans as well as cultured marble bathtubs and vanities. We also fabricate and install countertops offering your choice of granite, engineered marble, laminate, and/or quartz products to compliment your multi-family living spaces.

Soon after she arrived, Kristan worked with the Tenants Council to secure a seat on the Council’s dispute arbitration committee and kept pace with rapid changes being made to the city’s housing policies and procedures. As the years progressed her budget stewardship allowed her to hire a staff person dedicated to working on advocating for the apartment industry at Austin city hall and beyond other city halls in the region.

Whether on her own or through her direction, Kristan has made sure that the AAA membership was well-represented and involved in a wide range of government regulatory and legislation changes. Kristan’s close ties to the city helped when, in 2005, a close partnership with the city was needed to identify vacant units and coordinate housing placement for the large number of people in Austin displaced by Hurricane Katrina Fast forward to today when the region’s population has reached more than two million, the City of Austin

is the 11th largest city in the nation and the number of apartment units is rapidly approaching 230,000. The regulatory and legislative changes confronting the industry have also grown rapidly but the foundation of our involvement on the issues is strong and at just about every meeting I attend a city staffer or policy leader asks about Kristan.

There is an adage about how, when spending time in a winter cabin that others will also visit during the winter, that you should leave more wood stacked onto the wood pile than was there before you arrived. Making sure the woodpile is higher for others that follow will make their cabin stay better and ensure that the fire burns long after you are gone. The wood pile Kristan is leaving runs both high and deep, and we will be using the wood she stacked for years to come when working to resolve the wide range of government related issues confronting the apartment industry.

NOVEMBER / DECEMBER /

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New MEMBERS AAA welcomes these new members who joined the association between August 1, 2018 and September 30, 2018. When deciding where to make your next purchase for your property, please consider an AAA supplier member.

NEW PROPERTY OWNERS/ MANAGEMENT COMPANY MEMBERS Chatterjee Properties Bill Chatterjee Austin, TX Number of units: 1

House Tweedy

Shelley Tweedy Maricopa, AZ Number of units: 2

Lion Real Estate Group Brittany Goldman Los Angeles, CA Number of units: 397

Topaz Asset Management Lyndsay Hanes Lake Dallas, TX Number of units: 0

Valiant Residential Dallas, TX Number of units: 160

Wood Residential Services David Smith Houston, TX Number of units: 230Z

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NEW SUPPLIER MEMBERS HVAC

Altruistic AC & Heating LLC

Les Sariol PO Box 29581 Austin, TX 78755 512-581-1719 www.Altruisticac.com

Entertainment

Broadcast Music Inc.

Jessica Frost 10 Music Square East Nashville, TN 37203 615-401-2873 www.bmi.com

Cost Segregation

CSSI - Cost Segregation Services, Inc.

Joseph Beggins 321 Del Mar Buchanan Dam, TX 78609 (832) 690-7216 reon.costsegregationservices.com

Gates-Automatic & Manual Elite Access Controls

Cory Gulotta 1712 riverside dr #216 Austin, TX 78741 512-817-4283 www.eliteaccesscontrols.com

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Plumbing Contractors Flint & Associates LLC

Chad Flint 12739 Burson Dr Manchaca, TX 78652 512-971-2445

Washer/Dryer-Rental

Front and Center Laundry

Terry Hyslop 7600 Chevy Chase Drive #300 Austin, TX 78752 512-738-5264 www.frontandcenterlaundry.com

Valet Trash GLR Valet

Alex Guzman 14011 PO Box Austin, TX 78761 512-694-3193 www.glrvalet.com

Telephone-Service Kadirnet, LLC

Shanna Price 501 W Powell Lane #509 Austin, TX 78753 512-997-9774

Renovations

Linfield Design Associates, Inc.

3913 Todd Lane Ste 307 Austin, TX 78744 512-458-2137 www.linfieldinc.com

Water-Extraction Stanley Steemer International, Inc.

Cody Flesch 8023 Exchange Drive Austin, TX 78754 682-201-5795 www.stanleysteemer.com

Roofing Services

State Contractors, LLC

Creston Simmons 2802 Flintrock Trace, Suite 372, Austin, TX 78738 512-960-2484 www.staterenovate.com

Security Guard/Patrol Service

Texas Metro Protection & Investigations, LLC

Ron Lee 7421 Burnet Road, #301 Austin, TX 78757 512-961-5673 www.TexasMetroProtection.com

Tenant Screening Service TMHA

DJ Pendleton 6805 Austin Center Blvd, Ste 325 Austin, TX 78731 512-459-1221

10 Valuable Tools TO LOAD YOUR Marketing Arsenal B Y A S H L E Y T Y N DA L L , C R I T E R I O N B

Today, almost all marketing efforts revolve around a digital strategy. Whether it’s monitoring your multifamily property’s online presence or using new software to collect data on your target audience, it is critical to stay ahead of the marketing technology (martech) curve.

W

hile some of these martech tools specialize in either automation or analytics, elect to combine them on a simple user dashboard. Marketing analytics and automation are two categories that will increase ROI and integrate marketing efforts on all touch points in your consumer decision-making process.

Here are some of the most valuable tools to add to your marketing arsenal: 1. HubSpot HubSpot is the ultimate tool for inbound marketing, a technique used to pull consumers in through content marketing, social media, and search engine optimization (SEO). This application publishes and analyzes almost all forms of digital channels including email and websites. HubSpot also allows you to build blogs and landing pages to increase ROI for your small business.

2. Google Analytics Google Analytics is a free application that enables you to see data from many different touch points. The platform allows you to see a complete picture of your consumer’s journey. With Google Analytics, you can track customer behavior, channel performance, acquisition, and more. Analytics data can then be used to create paid boosts through Google such as Google ads and AdWords.

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3. Hotjar Hotjar is the best way to see what visitors are interested in on your website. Using heatmap technology, you can see where your page has the most clicks, track movement, and see how far your users scroll. This tool also allows you to split data based on different devices that visitors have used to view your site.

4. Google Optimize Google Optimize enables you to put your data insights to the test.

Integrated fully with Google Analytics, this tool gives multifamily marketers the opportunity to test their analytics efficiently on a simple platform. A/B, multivariate, and redirect testing is easily created and deployed with Google Optimize’s visual editing interface. Then, the app pulls the data from these tests, allowing you to maximize your target reach, impressions, and engagement.

5. Klipfolio In need of a dashboard that displays all of your marketing analytics in one? Klipfolio is the tool for you. With the Klip Editor tool, you can easily build your data story to fit your specific analytics needs, as well as customize visualizations such as different charts and graphics to provide clear information for your team and your client.

6. Cyfe With Cyfe, you can monitor and analyze data across several online touchpoints including social media, email channels, websites, and SEO all on one platform. This app is integrated with more business systems than any other business insights product, so you can easily schedule social media posts and track your marketing efforts. Cyfe also functions as a project management tool to keep your team on track with deadlines, tasks, and projects.

7. MailChimp MailChimp is a marketing automation tool that creates email campaigns and partners with Google Analytics to track e-commerce sales. The tool also allows you to sync data from Facebook, Twitter, Salesforce, Google, Shopify, and SurveyMonkey to optimize your feedback on many different channels. With MailChimp, you can tailor your target audience and receive analytics to optimize your reach with variables such as when to send emails, testing subject lines, and automatically sending out emails at the correct time.

8. Keyhole Social media marketing is necessary in today’s apartment industry, and Keyhole is a simple analytics tool used for Twitter, Facebook, and Instagram. The dashboard tracks hashtags, keywords, and competition on these sites, then pulls historical data from the beginning of each of your property’s social accounts. While Facebook, Twitter, and Instagram all have their own business insights

and analytics dashboards, they are somewhat limited when it comes to analytics over extended periods of time. Use Keyhole to track and compare all of your social media analytics in order to continue to grow consumer engagement.

9. EZ Texting EZ Texting is a tool to send mass SMS texts that include options like reminder campaigns, picture messaging, and analytics. EZ Texting allows you to track engagement as well as information on your contacts to stay up-to-date and relevant with your target. Additionally, EZ Texting’s new tool, EZ Chat, is a customization tool that allows a personalized one-on-one conversation with a resident to improve customer service.

10. Viar360 Virtual reality is one of the fastest growing trends in multifamily apartment marketing today. Viar360’s content management system is a tool that allows companies to create VR content with a simple drag-and-drop function. Viar360’s analytics creates insights into the renter’s journey through the content, which areas attract the most attention, and consumer analysis based on demographics, geography, and different devices used to access your content.

Now, face your marketing challenges head on — equipped with tools that will help you follow and target potential renters every time.

NOVEMBER / DECEMBER /

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Thank you for allowing me to serve.

K R I S TA N A R R O N A , A A A E V P

1991-2018 How do I wrap 27 ½ years of working at the Austin Apartment Association and put it into something that will be read? I am not a writer by any means, but will give it all that I have.

I walked into the Austin Apartment Association office on May 21, 1991, a youngster at that time, and a transplant from the Apartment Association of Colorado Springs. I was eager and ready to learn about the “Texas Way” in the multifamily world and make our association an example of what a thriving association could be. Twenty-seven and ½ years later, I am happy with what we have accomplished with the ongoing support of the staff, volunteer leadership, and every member of our association; there are no solo victories here.

The success of this association relies on teamwork – everyone working together for what is best for AAA.Never in my wildest dreams would have I thought that my work family would be truly a second family to me. Sheri Gallo, thank you for agreeing to meet with me during the NAA meeting in D.C. in March 1991. David Stapleton, thank you for having enough confidence in me to hire me during your tenure as President. I was not sure then, but believe now that you made the right decision.

After just a few short months, doesn’t he up and move to Dallas (!) but I always knew that I could count on him for direction.

Fast forward: I have the incredible experience of working with such a talented team every day. The team at AAA has one mission: to have a servant’s heart. Being part of this team has given me more than professional experience; my relationships on a personal level are

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in a better place than they once were, thanks to some of the things I have learned from many of you.

Amy, you have been by my side for over 21 years. I am so very proud of what you have learned over the years and all that you have accomplished – you make my day every day and are truly that “daughter” I never had. If there was anyone that knows as much about every department, it is you, Amy. Thank you for agreeing (most of the time) to learn something new or to embrace a change.

You are truly amazing.

Dana and Jen, thank you for listening to my stories over and over again and never poking fun. I have shared many stories over the years and more to come I am sure. Your commitment to this organization is second-to-none and may you always continue to do it your way and the right way. You both bring so much to the table at AAA; I can’t imagine the association without you.

Jerrica and Robbie, you have blended so very well into the environment at our office; I could not have dreamed of a better “dream team.”

Jeanette, I know you spend much alone time in your “command center,” but thank you for being so gracious and welcoming to all those who come to our office.

Paul, thank you for being front and center at the numerous stakeholder meetings and city council meetings, just to mention a few. You analyze before you act, and you consider our members’ experience before delivering a message. You have an innate ability to foster relationships with many disciplines. Thank you for putting our association at the table.

Everyone knows that the association belongs to the members, not the staff nor the board. Members are the constant piece of an association. A superior team and the membership focusing on all working together is what makes our association a success.

Competition for business is great amongst all our owner/management company members, as well as our supplier partners, but you all are the best at what you do and support one another to keep Austin in the limelight.

To all of the members of the association: it truly has been a pleasure working along side so many of you during my tenure as the executive vice president. This has been a fantastic learning experience and I am thankful for the skills I have acquired. I feel as if being a part of this association has made me a complete and more well-rounded person. I have learned from you the importance of taking direction, as well as accepting criticism and compliments. I learned that to make a great final result on any project, I had to be open-minded, value other people’s opinions and consider others’ ideas along with my own.

What makes our association leadership so special is that we work hard together and then have fun together because we like and have mutual respect for one another. To the many wonderful leaders over the years, you have my sincere appreciation for all the time and energy you have given to me and the association. You have made it a top-notch association. I have

had the privilege of working with 28 wonderful presidents, one incredible Attorney-at-Law, my friend Bill Warren, and oh so many members of the products service council. Without the strength of all these leaders, the Austin Apartment Association would not be what - and where it is today.

Finally, keep the following words of advice in mind: to be a part of the Austin Apartment Association, be kind, listen, be considerate, care and be caring, be honest, be flexible, be prepared, be present and pride yourself on being the best you can be.

My sincere thank you for allowing me to serve.

NOVEMBER / DECEMBER /

17

TOP 5 AMENITIES

AND 5 THEY DON’T JUSTIN CLEARY,

RENTERS REALLY WANT

E

veryone in the industry these days is talking about amenities.

What renters want, what they don’t, and what they will want in the future. The problem is, most developers aren’t listening to the actual renters. Over my career, I have spoken with 100’s if not 1000’s of renters, listening to their wants and needs for a place to call home.

Contrary to popular belief, not every renter is a millennial who wants a smoothie bar in their bathroom. The vast majority of renters have simple needs in a building or community when it comes to amenities.

REAL CLOSET SPACE When I say “real,” I think we all know what we are talking about.

Not the closets with one bar that can fit a shirt and jeans. We’re talking about walk-in closets or ones with built-in storage. Renters these days are older or moving from established households and have more clothing. Many developers are “afraid” to take a portion of a bedroom to enlarge a closet, but I can tell you from firsthand experience, I think most of us would like larger closets and a smaller bedroom.

MORE STORAGE This is a must-have for most renters these days. Unlike prior years, when renters were younger with very few things, today’s renters are older and have amassed a lot of items. It’s important to give residents enough space to make a difference, especially when units are small. I’ve never seen a renter say “I’m going to give up all my possessions so I can live in this community.”

DOG WALKING AREA As buildings and communities start accepting pets, dog walking areas are very important. It’s highly convenient, safer than walking your dog outside the community during evening hours and can be a great place for residents to socialize with other residents. Great additions to these areas are dog washing stations, disposal spaces, and doggie water fountains.

REAL FITNESS CENTER I’m not talking about a treadmill a TV and some mirrors here.

Developers need to invest in full fitness centers. Renters often look at the cost of the apartment and try to figure out if they can save

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BREADBOX CONSULTING

money by dropping their gym memberships. Want to increase your rent roll? Add a great gym.

ONSITE CHILD PLAYROOM / DAYCARE One of the best amenities added in the last couple of years to some developments are children’s playrooms. This is a game changer for families with small children not yet in school, but needing an escape from their apartments. I’ve seen parents actually choose one location over another just for this space. Some of the better complexes have even started operating an on-site day care, which in my opinion, would be the ultimate amenity for parents.

AMENITIES RENTERS DON’ T WANT In a push to seem more “hip” or “relevant,” developers have opted to add some amenities that seem like they add value, but in fact, take space away from the amenities renters really want. If you have the space to add these AND all the entries above, that’s a win, but a lot of these amenities are underutilized and add nothing to your community’s bottom line.

· Coffee Bar - There are probably 1-2 residents per day that use · · · ·

this, so it doesn’t really justify the expense or upkeep required Business Center - Can’t remember last time I saw anyone using one of these.

On-Site Kitchen - While nice in theory, once again, is only used on rare occasions.

Movie Rooms - This is a “maybe” in my mind. Great for sporting events, etc., but usually ends up being prime real estate that can be used for something more “valuable.”

Putting Greens - Once again, I don’t think I’ve ever seen a resident use these. Could be an excellent place for a dog park instead?

Justin Cleary is an industry leader with over 20 years of multifamily experience. Justin has started and managed many multifamily focused start-ups including The Philly Apartment Company, BlueSquare Real Estate & Property Management, LeaseUp and his latest venture, BreadBox Consulting (https://breadbox.consulting)

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NOVEMBER / DECEMBER /

19

TOP 5

“Kid Friendly” AMENITIES FOR APARTMENT COMMUNITIES Justin Cleary, BreadBox Consulting

I recently posed a question to a group of developers...What if you started looking at your communities from the standpoint of children being the residents, instead of the adults?

Now obviously, I’m not talking about a community where every unit is filled with slides and see-saws or kids roaming the grounds like Lords of the Flies. But it’s a question to highlight what can be done if the primary motivation for the planning of amenity space, marketing and the overall feel of a community was done with children in mind.

With 33% of all renter households (14.3 million) having minor children, it’s an important question. And as more and more residents with children decide to rent instead of buy, having a true “family friendly” community can become a huge differentiator in the marketing and retention of tenants.

So what would a community that is designed around the family and actual children look like?

ONSITE DAYCARE This may be a game changer when it comes to “family friendly” communities. One of the most significant issues for families is finding quality child care close to their residence. Having an on-site daycare within your community solves many problems for working parents and could be a tremendous asset to your residents. We see partnering with a local daycare to open in a retail section of your community or underused space. You get a great tenant that genuinely adds value to your community, and your residents get a one-of-a-kind amenity.

ON-DEMAND BABYSITTING With services like Care.com, you can set up a “portal” for your residents to use to find babysitting, dog walking and much more. It has the added value of also making sure those babysitters / visitors to your community are screened before arriving. This “value-add” can be a much-touted aspect of your “family friendly” marketing.

You can even run contests where the winners get several hours of babysitting “on the house”.

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CHILDREN FOCUSED EVENTS Many communities already run events for residents like food truck night, contests, meet & greet BBQ’s and others. But what about a Magic Show? How about a Treasure Hunt around the community?

Nothing says fun like an ice-cream truck event! Adding even one “kid-focused” event per month would be a great addition to your Event calendar.

PLAYROOM Some communities have already adopted this idea into their developments. This space should be comfortable, with chairs and tables, areas for crafts, puzzles, and learning. With the proper use of lighting and mirrors, this space can be an interior area that is normally underutilized due to lack of windows. Make sure to use carpeting and make walls stain resistant. I’ve seen many parents use spaces like these for their pre-k children and it’s a wonderful space for learning and exploring with their children.

PLAYGROUND Suburban communities can somewhat easily accomplish adding a playground into their community, but what about urban areas?

One idea would be to create an indoor playground complete with slides, jungle gyms, monkey bars and other items. This does not need to encompass a large area, as small children will primarily use it. Think McDonalds use of playgrounds into their stores. No matter the size, just having space for children to let off steam and parents take a break in a safe and fun environment is worth it.

Whether it’s one of these ideas or something else, it’s important to think about how to develop your community to be truly “family friendly.”

Apartment PAC Austin Larry Niemann Fall

Classic September 20, 2018 - The Golf Club at Star Ranch

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Platinum Sponsors

(opposite) Mark Mathis, Guardian Water and Power; Brenda Madero, Arbor Contract Carpet; Lindsey Osborne, RentPath; Beau Bastian, Dixie Carpet Installations, Inc.; Rene Flores, Crystal Clear Pools & Spas; Toni Rackley, Flooring Warehouse; Marisse Nixon, Impact Floors; Dedra Bouffard, The Liberty Group; Daniel Pena, Rasa Floors. (not pictured: Apartmentdata.com, Centex Construction, Complete Landscapes, Inc., Redi Carpet, Vamvoras Plumbing, Worldwide Pest Control)

1st Place: Herbert, Byer, Legg & Wright Team

Women’s Longest Drive: Jennifer Parker, Sponsored by Redi Carpet and The Liberty Group

2nd Place: Burleson, Richard, Myers & Swartz Team

Men’s Longest Putt: Rusty Swartz, Sponsored by ApartmentData.com and Arbor Contract Carpet

3rd Place: Nebrig, Nebrig, Chavez & Linder Team

1. Congrats to Best Beverage Station Winner: Flooring Warehouse. 2. Tournament Co-Chairs Rene Flores, Crystal Clear Pools & Spas and Toni Rackley, Flooring Warehouse. 3. Men’s Closest to the Pin: Stewart White, Sponsored by Crystal Clear Pools & Spas and Dixie Carpet. 4.

Men’s Longest Drive: Dustin Stucker, Sponsored by Centex Construction and Complete Landscapes. 5. Last Place: Boatman, Collins, Baker & Lynch Team, Sponsored by RentPath and Impact Floors.

6. Women’s Longest Putt: Elaine Collins, Sponsored by Flooring Warehouse and Guardian Water & Power. 7. Women’s Closest to the Pin: Tracey Slappey-Scott, Sponsored by Rasa Floors, Worldwide Pest Control and Vamvoras Plumbing.

2018 AAA PROFESSIONAL

of the YEAR NOMINEES The Austin Apartment Association is proud to announce the nominees for the 2018 AAA Professional of the Year awards. This year at the annual Holiday Gala in December, AAA will give Professional of the Year awards in six categories: Property Manager of the Year, Assistant Manager of the Year, Leasing Professional of the Year, Maintenance Professional of the Year, Portfolio Supervisor of the Year and the Doc Young Supplier of the Year. The following members were nominated by their supervisors or regional managers, or in the case of suppliers, by any AAA member.

And the nominees are…

PORTFOLIO SUPERVISOR

Aria Nobles Harris Branch Seniors, Capstone Real Estate Services

Krista Breslin Hudson Miramont, Oden Hughes Management Co

Kimbery Faulkner Greystar

Tanya Rivera The Monarch by Windsor, Windsor Communities

Victoria Curiel Groves South Lamar, Greystar

Jarrod Byer Greystar

Adrian Garcia Bluebonnet Commercial Management LLC Meagan Johnston Greystar Real Estate Partners Jade Lovera Rainier Properties Gus Villegas Oden Hughes Management

PROPERTY MANAGER

Rachel Broadway Guerrero Landmark at Barton Creek, Greystar Kim Caracciolo Palo Verde Apartments, Greystar Lin Cevallos Rainier Properties Benjamin Hyde Seven, Greystar Kellie Kieserrman Gibson Flats, Greystar Alyssa Lacy Waters at Bluff Springs, Atlantic Housing Management Christyan Lepiz Lenox Springs, Oden Hughes Management Viviana Macias Estraya Falcon Pointe, Greystar Tayler Martin Mosaic at Mueller, Greystar

Tarryn Tanksley Elan Parkside, Greystar Real Estate Partners Esther Van Aken Preserve at Travis Creek, Greystar Kelsea Vernon Brezza, Greystar Ana Wright Lamar Union, Greystar

ASSISTANT PROPERTY MANAGER Rachel Anderson Balcones Club, Presidium

Katie Hearne The Preserve at Travis Creek, Greystar Josh Kennedy The Standard at Leander Station, Greystar Marissa Munoz Groves South Lamar, Greystar Trissa Rodgriguez Kensignton Green Apartmetns, Rainier Properties Jessica Segura Rainier Properties Abby Yarber Ladera Apartments, Greystar

LEASING PROFESSIONAL Ty Boone Legends Lakeline, Oden Hughes

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Emily Faulkner Platform, Greystar Camille Guimond The Preserve at Travis Creek, Greystar Jesus Hernandez Rainier Properties Carissa Jardio Alexan E6, Oden Hughes Management Texie Kersey Rainier Properties Steven Leiva Rainier Properties Jacquelyn Marshall Lenox Springs, Oden Hughes Management Sharon Medina Creekstone, Greystar Dina Ocasio Gables West Avenue, Gables Residential Tim Rodriguez Palo Verde, Greystar Lauren Ross Windsor South Lamar, Windsor Communities/GID Creshanna Thomas Oaks on Marketplace, Lincoln Property Company

MAINTENANCE PROFESSIONAL

Manuel Arevalo Harris Branch Apartments, Capstone Real Estate Services

Calixto Barrios The Davis SoCo, Greystar Leslie Copeland The Preserve at Travis Creek, Greystar Eric Coronado Groves South Lamar, Greystar John “JD” De la Rosa Brezza, Greystar Brandon Montez Estraya Falcon Pointe, Greystar Hector Osorio The Villages at Fiskville, Capstone Real Estate Services, Inc Chris Ramsey Lantana Hills, Greystar Fenn Ratcliffe Platform, Greystar Travis Roderick Windsor Republic Place, Windsor Communities Lazaro Salinas Hudson Miramont, Oden Hughes Management Co Stewart White Rainier Properties

DOC YOUNG SUPPLIER OF THE YEAR Lindsay Doud Century A/C Supply

Rosa Montes Powerhouse Home & Commercial Services Toni Rackley Flooring Warehouse

NOVEMBER / DECEMBER /

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AAA Gives Back to the Austin Community Because of AAA member support at our annual networking events, Outreach Chairs Toni Rackley and Lindsay Doud were able to fulfill AAA’s mission for community outreach this summer by giving financial donations to the Red Cross of Central Texas, Front Steps and SAFE. AISD’s Back to School Bash also benefited from our philanthropy. Thanks to all AAA members for attending our events and making this mission possible!

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Education

OPPORTUNITIES YOUR CHANCE TO GROW AND LEARN Visit austinaptassoc.com/education for more class info and to register.

What Fair Housing Means for Maintenance and Resident Relations

COURSE GOOD FOR EDUCATION TRACKS

November 7

8:30 a.m. - 11:30 a.m.

AAA – 8620 Burnet Rd. Ste. 475 Speaker: Dedra Bouffard, CAM, The Liberty Group $80 for AAA members - $70 special early registration price!

FREE for ACE subscribers (must register at least three business days prior to seminar) CECs: 3 • General fair housing laws • How fair housing laws impact the service team • How to avoid fair housing pitfalls • Handling reasonable accommodations • When is being “friendly” too friendly • Mistakes that are being made when handling service requests • Ways to exceed customers’ expectations • Q&A

Assistant Manager Best Practices: Delinquency and Collections

FREE for ACE subscribers (must register at least three business days prior to seminar) CECs: 3 The main responsibility of the assistant manager is collecting rent and other income both during a lease and after someone has moved out. Attend this seminar to learn some of the best practices for reducing delinquency and collecting past due debt.

Learn at Lunch: Cover Your Assets: Ensuring Life Safety Quality Assurance at Annual Inspections

NOVEMBER 15 12:00 p.m. - 1:00 p.m.

Sponsored by Firetrol Protection Systems AAA - 8620 Burnet Rd. #475 FREE and for only AAA on-site members CECs: 1 Open and FREE for only AAA on-site members to attend.

• Insurance requirements • Inspections • Credential evaluation for RME-I • Quality assurance measures • Avoiding unexpected fines

Maintenance Tricks of the Trade: North Session

COURSE GOOD FOR EDUCATION TRACKS

NOVEMBER 13 8:30 a.m. - 11:30 a.m.

AAA – 8620 Burnet Rd. Ste. 475 Speaker: Giovanna Frazza, Alliance $80 per AAA member - $70 special early registration price!

COURSE GOOD FOR EDUCATION TRACKS

DECEMBER 5 8:30 a.m. - 11:30 a.m.

Location TBA Speaker: Angel Davila, CAMT, CAPS, CPO, NAAEI Faculty, Lenox

Boardwalk (Oden Hughes) $80 per AAA member - $70 special early registration price!

FREE for ACE subscribers (must register at least three business days prior to seminar) CECs: 3 All knowledge is to be practical, realworld, hands-on training for maintenance professionals.

We will cover: • HVAC fundamentals • Calculating super-heat • System pump downs • R410A conversions • Other helpful tips/tricks to maximize time in the field and have a better understanding of plumbing & appliances

Maintenance Tricks of the Trade: South Session

COURSE GOOD FOR EDUCATION TRACKS

DECEMBER 6 8:30 a.m. - 11:30 a.m.

Location TBA Speaker: Angel Davila, CAMT, CAPS, CPO, NAAEI Faculty, Lenox Boardwalk (Oden Hughes) $80 per AAA member - $70 special early registration price!

FREE for ACE subscribers (must register at least three business days prior to seminar) CECs: 3 All knowledge is to be practical, real-world, hands-on training for maintenance professionals.

QUESTI ON S? Contact AAA Director of Education Jerrica Deloney at jerrica@austinaptassoc.com or 512-3230990.

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yo

ur

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WEDNESDAYS

e!

present

n o education

NOVEMBER 7

All Webinars are conducted by www.multifamilyinsiders.com.

Legit Leadership: 10 Leadership Hacks in 60 Minutes!

1:00 p.m. – 2:00 p.m. CT Cost $29.99 Enter the code “16AAA” in the coupon field when registering for a discount!

NOVEMBER 14

30 Days to a Better Online Rep DECEMBER 5

Sales Psychology Hacker Class DECEMBER 12

Leading Your Team to Excellence

We will cover: • HVAC fundamentals • Calculating super-heat • System pump downs • R410A conversions • Other helpful tips/tricks to maximize time in the field and have a better understanding of plumbing & appliances

Emergency Situations

COURSE GOOD FOR EDUCATION TRACKS

DECEMBER 11 8:30 a.m. - 11:30 p.m.

AAA – 8620 Burnet Rd. Ste. 475 Speaker: Jennifer Messina, CAM, CAPS & Amanda Livesay, San Miguel Management $80 per AAA member - $70 special

early registration price!

FREE for ACE subscribers (must register at least three business days prior to seminar)

CECs: 3

Things happen. Do you know what to do when an emergency arises? Learn how to respond to and recover from emergency situations while managing relationships with residents and vendors.

• Water intrusion or Fire • Death of a resident • Life threatening happening in vicinity of apartment home • How to determine specific vendors that are needed when an issue arise (e.g. When do you call a crime clean vs. carpet cleaning company?)

Maintenance Roundtable

DECEMBER 19 2:00 p.m. - 3:00 p.m.

AAA - 8620 Burnet Rd. #475 FREE and for AAA Maintenance Leads and Supervisors Calling all maintenance leads and maintenance supervisors! Join us for a Maintenance Round Table to discuss issues related specifically to your profession. We want to hear from you.

NOVEMBER / DECEMBER /

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LAW IN ORDER

The Warren Report IT’S TIME WE GOT BACK TO THE BASICS

William S. Warren, Warren Law Firm

W “Assistance animals” provide emotional support to persons with disabilities who have a disability-related need for such support.

It is the latter part of the definition that leads this discussion to an ESA.

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e all like top ten lists.

They’re fun, right? We’ll even begin with a song. As Waylon Jennings would have sung, while envisioning tasty holiday chili and Luckenbach, Texas, “…Maybe it’s time we got back to the basics of ... ESAs.” What? That’s in the song? Maybe not. But with all the internet detours (e.g. CertaPet, Service Dog Registry, The Notorious Dr. I’ll Say Anything, and countless others) it is easy to get carried away in song and lose focus on how to analyze an ESA situation. Time now to rein in the wandering and begin our Top Ten Basics.

Basic Number One: What Is an ESA? An ESA is an Emotional Support Animal.

An ESA is a form of “assistance animal,” defined by HUD as an animal that works, provides assistance, or performs tasks for the benefit of a person with a disability, or provides emotional support that alleviates one or more identified symptoms or effects of a person’s disability.

HUD (U. S. Department of Housing and Urban Development), the primary agency involved with housing discrimination, points out that “assistance animals” perform many disability-related functions. HUD notes these include, but are not limited to, guiding individuals who are blind or have low vision, alerting individuals who are deaf or hard of hearing to sounds, providing

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protection or rescue assistance, pulling a wheelchair, fetching items, or alerting persons to impending seizures.

In addition, HUD also tells us that “assistance animals” provide emotional support to persons with disabilities who have a disability-related need for such support. It is the latter part of the definition that leads this discussion to an ESA.

from the earlier paragraph, which are reserved for people who pay to live at the community. The publicly accessible areas of the leasing and management office permit the mailman, delivery personnel, salespeople, prospects, and applicants, none of whom are currently living at the community, to enter upon the premises.

Basic Number Two: Know the Law. People involved with residential rentals are primarily affected by two fair housing acts. There is a federal Fair Housing Act (FHA), codified at 42 U. S. Code 3601-3619, with penalties for violation at 42 U.S. Code 3631. There is also a Texas Fair Housing Act (TFHA), codified in Chapter 301 of the Texas Property Code.

The TFHA “provides rights and remedies substantially equivalent to those granted under federal law.” It is recognized that the TFHA is “substantially similar” to the FHA. The FHA and the TFHA pertain to most areas and activities of an apartment community. That would mean the apartments themselves, the common areas, the amenities used by residents and occupants, and certain areas of the leasing and management office.

There is another part of the community (that being the publicly accessible areas of the leasing and management office) governed by an additional statute (that being the ADA [Americans With Disabilities Act]). The ADA does not cover most of the areas and activities

Basic Number Three: Understand the Procedures. Consider this hypothetical scenario: You have an apartment community with certain animal restrictions. You permit animals, but no more than two in any apartment unit. You require an animal deposit to be paid for each animal. You also have restrictions on the maximum size of an animal and the type of animal permitted. The presence of every animal on your property is to be disclosed to management and approved by management. Approval is formal and takes the form of a completed and signed animal addendum.

Continuing on with our hypothetical scenario, during a routine maintenance visit to an apartment, your staff discovers the presence of a previously undisclosed animal. You use the TAA lease; it provides in paragraph 27.1 that no animals are allowed, even temporarily, anywhere in the apartment or apartment community unless the owner/ manager has given written permission.

In the hypothetical, you either speak with the resident, provide a

written lease violation notice, or both.

The response you receive is, “That’s my ESA.” At that point in time, your understandable response could easily be, “So what?” Why? Because at that point in time, there has been no request for an accommodation to your policies, rules or procedures. Until that accommodation request is made, you have nothing but a lease violation (i.e. of TAA lease paragraph 27.1), and a flippant response (i.e. “That’s my ESA.”).

Curiously, the FHA and the TFHA prohibit disability-based discrimination.

Yet in our hypothetical, we have not heard a single word about disability. Our situation, therefore, has no context.

Basic Number Four: The Term “Disability” Is Strictly Defined. The definition of disability involves two distinct inquiry prongs. First, is there a physical or mental impairment? Second, does that impairment substantially limit one or more major life activities? Both prongs must be present.

Housing discrimination is not general. It is specific. We are not simply looking for a disability. We are seeking to determine whether the person making the accommodation request is a “person with a disability.”

The categories of disability are somewhat general. For example, they can be mental or physical, intellectual or developmental, and may affect hearing, speech and vision. A disability can also be a stress disorder (e.g. PTSD) or a health impairment that requires special ambulatory devices or services.

Once there is a person with a disability, discrimination against that person is prohibited. Persons with disabilities have the same right as persons without disabilities to the full use and enjoyment of a dwelling, whether owned or leased, in which persons reside. It can be the renter himself (resident) or any person associated with the renter (occupant or possibly frequent guest).

Basic Number Five: Disability Is Only Half of the Inquiry. In addition to there being a person with a disability, there must also be a disability-related need before you can properly analyze an ESA

situation. The process needs to begin with an affirmative act on the part of the resident or applicant; they must request something from you.

That person typically will want to have a particular animal on your property. They should, therefore, make a request for a reasonable accommodation, in which they will ask you to permit them to possess what they identify as an assistance animal in a dwelling.

When this type of request is made to you, and you will be applying the FHA or TFHA rather than the ADA, you will be faced with two initial questions.

Question One: Does the person seeking to use and live with the animal have a disability (that is, a physical or mental impairment that substantially limits one or more major life activities)? Question Two: Does the person making the request have a disability-related need for an assistance animal? In other words, according to HUD, does the animal for which your approval is being sought work, provide assistance, perform tasks or services for the benefit of a person with a disability, or provide emotional support that alleviates one or more of the identified symptoms or effects of a person’s existing disability?

Basic Number Six: An Accommodation Must Be Requested. Previously, we considered a hypothetical situation in which a resident had been caught with an unauthorized animal. When confronted with that fact, the resident’s only reply was, “That’s my ESA.” That statement contained no request for an accommodation affecting your rules, also hypothetically set forth above.

Hearing only the statement, “That’s my ESA,” fails to give you any facts enabling you to answer either of the two initial questions set forth above. You neither have facts to determine if the person has a disability, nor to determine if the person has a disability-related need for an assistance animal. That is why an understandable response to the comment, “That’s my ESA,” could be, “So what?”

Basic Number Seven: Analyze the Accommodation Request. Assume hypothetically that you have received

a request along these lines: “I need the dog (“my ESA”) to live with me and I do not want to pay any fees, any deposits, or have any restrictions about what characteristics my animal can or cannot have.”

Always begin your inquiry with the two initial questions: (1) does the person making the accommodation request have a disability? and (2) does the person making the accommodation request have a disability-related need for the ESA? If the answer to question one OR question two is NO, you are not required to change any of your policies or restrictions to accommodate the requesting party. If the answer to EITHER question is NO, moreover, the accommodation request may be legally denied.

Consider a different scenario: When the answers to question one AND question two are YES, you will be required to change or provide an exception to your policies, procedures and restrictions.

The result must be that you will permit the person with a disability to live with and use his or her ESA in all areas of the apartment community where people are normally allowed to go.

Basic Number Seven: Ask Questions but Do So Very Carefully. How do you gather the information to answer the first question: whether the person has a disability or not? If the disability IS NOT readily apparent or known to the housing provider, the person claiming to have the disability may be asked to submit reliable documentation of a disability (as well as of their disability-related need for an assistance animal).

On the other hand, if the disability IS readily apparent or known, but the disability-related need for the assistance animal is not, the housing provider may ask the individual to provide only documentation of the disability-related need for an assistance animal.

You are within your rights to ask someone who is seeking a reasonable accommodation for an assistance animal to provide documentation from a professional in the medical or social services field. When the accommoda-

The definition of disability involves two distinct inquiry prongs.

First, is there a physical or mental impairment?

Second, does that impairment substantially limit one or more major life activities?

Both prongs must be present.

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The disability and the need must correspond; there must be a clear nexus between the two.

tion request made to you is for an assistance animal that provides emotional support, documentation may be requested from a physician, psychiatrist, social worker or other mental health professional.

You may insist, within reason, that such documentation address how, (and conclude that), the animal provides emotional support that alleviates one or more of the identified symptoms or effects of an existing disability which the requesting individual currently suffers from.

Documentation you receive generally will suffice if it establishes the particular individual has a disability, and the specific animal you are being asked to permit will provide disability-related assistance or emotional support to that person. The disability and the need must correspond; there must be a clear nexus between the two.

That nexus will be lacking, for example, if the accommodation requests you to permit a German Shepherd “seeing-eye dog” for a person whose disability is PTSD. Here, the disability-related need (i.e. an animal to occasionally calm an agitated person and diffuse their anger) typically will not be met by the particular animal (i.e. whose skill and training permit it to guide a blind person in public and avoid danger).

Basic Number Eight: Remember That Each Assistance Animal Must Uniquely Qualify. Requests for multiple ESAs are becoming more common for those seeking to avoid additional pet fees or breed and weight restrictions. Even though one ESA would accommodate the person with a disability and their specific disability-related need, the resident or applicant wants to include more than one animal. After all, if there is no animal deposit for an ESA, why not claim that all your animals are an ESA and save yourself multiple animal deposits?

There must be a separate analysis of each request for a specific assistance animal. If there are three dogs, for example, each of which the requesting party tells you are ESAs, you are entitled to know how and why each dog is needed as an ESA. Assume there are three dogs: Moe, Larry and Curly. Ask the question below three times, and in each question, insert a different dog name. Also, assume you have received a letter from a person held out as a medical professional. Further assume that you are writing to that professional with the requesting party’s permission.

Here is the question for the “medical professional”: “How does Moe provide the specific assistance of the type you say is needed by John Doe [the person making the accommodation request] in your letter?” That same question would be asked for Larry and Curly as well.

Next, assume the “medical professional” has rendered the opinion that John Doe is qualified to have an ESA. Here’s the question: “Your letter states that you have determined that John Doe is qualified to have an ESA. Please describe why the assistance Moe provides to John Doe is not adequate, in and of itself, making Larry and Curly also be needed before John Doe can receive the specific assistance you have concluded his condition requires.” Ask that same question about Larry and Curly and change the names of the other dogs so all three names appear in each question.

Basic Number Nine: If the Request Will Be Directed to You, Do Not Make the Request Yourself. There are endless resources for a person with a disability in need of an assistance animal to determine what to do. Yet increasingly owners and managers are practically asking for the accommodation themselves. It is true that accommodation requests for assistance animals can be confusing and complex. Yet you rarely

will ensure an accurate and truthful accommodation request if you merely provide a form with simple questions, many of which can be answered by the party seeking the accommodation with a simple “yes” or “no” answer, or by placing a mark in a box.

Let us return to the resident you caught with the unauthorized animal, whose flippant response was, “That’s my ESA.” If your knee-jerk response is, “In that case, come to the office and I will provide you with a form for you to complete to make your reasonable accommodation request,” you will have made a significant mistake. Likewise, many of these forms invite seemingly obvious answers that will practically compel you to agree to the accommodation request, whether that response is justified or not. You cannot allow the requesting party to be the one who establishes the existence of the disability and the disability-related need. Do not provide a form, therefore, enabling that. Remember Basic Number Seven!

America faces a growing problem with assistance animals. The problem is the unlimited ability of a person, who would not meet the definition of disability, to simply purchase “certification paperwork and documentation” off the internet to create a fake ESA for a phony disability. Unscrupulous individuals have learned there are advantages to being characterized as a “person with a disability” in the context of fair housing.

One advantage is with this characterization, they may be able to have their dog, regardless of breed, size or history, share their apartment with them. Not only that, if they carefully inject some free “buzzwords” relating to animals that serve disabled people into their communications with landlords, they not only may avoid paying an animal deposit but also even completing an animal addendum.

It has become far too easy for a dishonest individual to get what they

B I L L W A R R E N is in his 37th year as a lawyer. His law practice focuses on a variety of issues and cases, the majority of which address the concerns of those active in the multi-family industry. He founded and manages Warren Law Firm. In addition, he serves as Of Counsel for the Texas Apartment Association and as Legal Counsel of the Austin Apartment Association. Bill is also a Credentialed Mediator in Texas. He writes and speaks regularly, and as author of he has had over 120 articles published. His topics cover all nature of issues pertaining to rental housing, from onsite to the boardroom to the courtroom. Bill has been Board Certified in Civil Trial Law by the Texas Board of Legal Specialization for 30 years, and is also a Fellow of the College of the State Bar of Texas. He can be reached at Warren Law Firm, 1011 Westlake Drive, Austin, Texas 78746, (512) 347-8777, or through his firm’s website at www.WLFtexas.com.

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want by having their animals impersonate service animals. In response, many disability organizations are pushing for legal changes that would make it more challenging to have an animal recognized as an actual assistance animal.

Basic Number Ten: There Are Penalties for Assistance Animal Impersonators. In the Texas Human Resources Code, Section 121.006 addresses the criminal conduct of and potential penalties for people who lie about assistance animals. The statute provides that a person is guilty of misdemeanor if they use a service animal, with a harness or leash of the type commonly used by persons with disabilities who use trained animals, to represent that his or her animal is a specially trained service animal when training has not in fact been provided. On conviction, that misdemeanor shall be punished by a fine of not more than $300 plus 30 hours of community service that must be performed for a governmental entity or nonprofit organization that primarily

serves persons with visual impairments or other disabilities.

That statute, while clearly focusing on people who have their dogs impersonate “seeing-eye dogs,” is a valiant beginning. Do not be surprised if, in the upcoming legislative session, new laws are sought to expand the scope of illegal service animal impersonation and make the penalties more severe.

Conclusion. Despite its length, this article barely scratches the surface of the problems owners and managers of residential premises face from an increasing number of unscrupulous individuals who are frequently dishonest with their landlord about disabilities and assistance animals. With a minimum of effort and an affordable expenditure, these unscrupulous individuals can acquire the services of professional con-artists who will assist and enable them to abuse valid and necessary policies and practices pertaining to animals living in rental property. It truly is time we got back to the basics.

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The Austin Multi-Family (877) APT-DATA

TREN D REPORT www.apartmenttrends.com

2nd Quarter 2018 COPYRIGHTED REPORT

The News at Mid-Year is All Good

Just the Facts...

Average Occupancy:

92.3%

Average Rent:

$1,235

Average Square Feet: Average $/SF:

860 $1.44

New Units Added (conventional): 2,385 Average Sales Price/Unit: $138,941

Did you know?

The statistics in this report are based on conventional properties unless otherwise noted. For further information, all of our data can be searched on the website.

2Q18 Affordable Housing Stats: 17,620 Units – 92.2% - $1.04psf 2Q18 Senior Housing Stats: 4,737 Units – 86.4% - $1.29 psf 2Q18 Student Housing Stats: 12,057 Units – 95.2% - $1.78 psf

Inside...

Occupancy Page 2 Rental Rates Page 2 Absorption Page 3 Unit Mix Averages Page 3 New Construction Page 4 Construction Comparison Page 5 Sales Page 6 Population/Job Growth Page 7 Borders & Parameters Website The information contained herein was obtained from our industry sources and other third parties, and we have used commercially reasonable efforts to gather, verify, analyze and report such information.

NONETHELESS, WE MAKE NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, INCLUDING ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE OR USE, WITH RESPECT TO THE INFORMATION CONTAINED HEREIN. All information should be independently verified by the user of this report. Reproduction of this report in whole or in part is prohibited without the prior written consent of Austin Investor Interests, LLC.

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TC

324315

After a fall during the fourth quarter and a slight rebound in the first, the second quarter came in with a bang and retrieved all that was lost during those slow quarters.

Occupancy gained nearly a full percentage point, which is twice that seen in typical second quarters, to reach 92.3%. Effective rental rates also had quite a showing with a 3% increase over the quarter, rising to $1.44 psf, or $1,235/mo.

Absorption figures continued to climb, with 2,836 more occupied units during the quarter. Not only was absorption positive, but it outpaced new unit additions by 450 units. Annually, absorption figures are up 37% from this time last year.

Currently, there are over 19,533 units in all property types, under construction throughout the Austin area. The second quarter saw the addition of 2,385 new conventional units, and the next two quarters are expected to see about the same.

In addition to the current construction, there are over 24,760 more units proposed or in the permitting process. However, there are several hurdles for developers to overcome to make their projects come to fruition. Ongoing issues of rising labor and material costs have now been joined by an increase in interest rates and a tightened lending market. In addition, developers are now faced with rising land costs that prohibit some otherwise affordable developments. This has prompted new development to move east, while inner city areas embrace smaller projects.

The number of sales increased over the quarter, with 18 properties changing hands.

The heightened number of sales is expected to be a trend to continue through the remainder of the year.

Expect next quarter to continue the positive trend seen thus far.

Please note: We have now separated the senior housing units into its own product type which changed some of the numbers within this report.

This legacy Trend Report is in the beginning stages of a reformat and we would love your feedback on what you would like to see.

Thank you to all who helped with launch of the new website! Opening to rave reviews, the new site is now live and fully functioning with ultra speedy research at your fingertips. Retrieve comprehensive property data, market analysis reports, development pipeline details, contacts, sales and more. If you have not yet discovered the new site, give us a call. We look forward to introducing you to your newest partner in research!

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Austin San Antonio 512- 261-0100 or 877-APT-DATA E-mail: info@apartmenttrends.com

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Computer-Online Service & Internet Kadirnet, LLC Shanna Price 512-997-9774

Singkt Solutions LLC John Victorian 512-599-9800

Computer-Service & Repair Singkt Solutions LLC John Victorian 512-599-9800

Computer-Software & Service Blue Moon Software Javier Gonzalez 512-322-0460 CashFlow Pros, LLC Sterling Cooper 512-253-8509 Entrata Chant Duplantier 801-375-5522 RealPage, Inc Stacey Blackwell 972-820-3000 ResMan Catherine Rodriguez 972-349-1406 Yardi Systems Kelly Krier 805-699-2040

Products and Services

Concrete Contractors A Plus Asphalt & Concrete Art Aja 512-251-8920 All-Cor Services Steve Wingo 512-826-4542 Capitol Construction/CPC Barbara Crawford 512-289-0227 Infinite Capital Construction Chris Macias 512-368-3854 Integrity Paving & Coatings Bill Holmes 512-853-9009 Rago Personnel LLC Johnny Ramos 512-378-0690 Sungrow Landscape Services Patrick Goulding 512-331-1700

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TBC Services, LLC Tom Burghart 512-217-8020 Texas Concrete & Foundation Repair, LLC Shawn Wilson 512-820-1661 Texas Materials a CRH Company Cody Brunkenhofer 512-861-7100 Westlake Home & Commercial JT Hasty 512-280-1649

Concrete Repair & Resurfacing

Products and Services

A Plus Asphalt & Concrete Art Aja 512-251-8920 Integrity Paving & Coatings Bill Holmes 512-853-9009 Lone Star Paving Jim Ramming 512-428-5778 Precision Safe Sidewalks, LLC Dave Lardner 512-369-2558 Sundek of Austin Rick Hubbard 512-928-8000 Texas Concrete & Foundation Repair, LLC Shawn Wilson 512-820-1661 Texas Materials a CRH Company Cody Brunkenhofer 512-861-7100 TexAsphalt Ross Williams 512-497-9601 Westlake Home & Commercial JT Hasty 512-280-1649

Concrete Restoration & Cleaning Diligent Services 800-345-4436 IAM Facility Solutions Alfredo Madrid 312-613-4633 Westlake Home & Commercial JT Hasty 512-280-1649

Concrete Scoring & Staining Capitol Floor Paula Paulo 512-339-1555 Lone Star Carpet Lee Moerbe 512-836-9311

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Westlake Home & Commercial JT Hasty 512-280-1649

Construction Management Consultants Bartley Construction Dennis Bartley 512-303-9688 Indigo Austin Angel Davila 303-809-2401

Construction-General All-Cor Services Steve Wingo 512-826-4542 Camp Construction Peter Flynn 512-394-1111 Capitol Construction/CPC Barbara Crawford 512-289-0227 Centex Construction Mark Herbert 281-587-5400 Crestmark Construction Services Brenda Nite 713-426-6161 Falcon Construction USA Brent McGrath 512-610-1124 Global Restoration Services Eric DeLeon 210-347-8431 JMI Contractors Grant Jacobs 210-492-8181 Linder Reconstruction Services Matt Linder 512-848-3484 Powerhouse Home & Commercial Services Sherri Faust 512-441-0800 Renaissance Contracting, LLC Anthony Mullens 512-691-9047 State Contractors, LLC Creston Simmons 512-960-2484 The Steam Team Ashtynn Bennett 512-739-7237 Westlake Home & Commercial JT Hasty 512-280-1649

Consulting Broker Multifamily Consulting Group Chad Christian 281-710-3800

Corporate Housing The Bindel Brett Cofman 800-973-0554

Cost Segregation CSSI – Cost Segregation Services, Inc. Joseph Beggins 832-690-7216

Counter Top Installation Countertop & Cabinet Solutions Brent Fujimoto 830-980-1534 Gold Star Cabinets & Countertops Trojan Tidwell 512-251-9279 Powerhouse Home & Commercial Services Sherri Faust 512-441-0800 Rago Personnel LLC Johnny Ramos 512-378-0690 The CounterSource, Inc Todd Keesee 512-587-2160 Westlake Home & Commercial JT Hasty 512-280-1649

The CounterSource, Inc Todd Keesee 512-587-2160 Westlake Home & Commercial JT Hasty 512-280-1649

Credit Reporting Agencies AmRent Lisa Rusie 855-532-2883 National Credit Systems, Inc Kristin Muse 800-367-1050 National Tenant Network Stacy Howell 800-801-1371 Tenant Tracker, Inc Troy Pate 800-658-9369

Criminal Record Search Secure1One Security & Investigation Services, Inc Adam Hooks 713-266-2644 Tenant Tracker, Inc Troy Pate 800-658-9369 The Liberty Group Shay Mickler 512-225-1860

D

Counter Top Refinishing Countertop & Cabinet Solutions Brent Fujimoto 830-980-1534 Flavor Finish Resurfacing Tracy Ross 512-993-1090 Quality Surface Solutions,Inc. Karma Delgado 512-441-2909 Rago Personnel LLC Johnny Ramos 512-378-0690 Surface Connection Mike Canfield 512-507-8202 Westlake Home & Commercial JT Hasty 512-280-1649

Counter Tops-Granite Gold Star Cabinets & Countertops Trojan Tidwell 512-251-9279 Impact Floors Anna Samaratunga 512-833-6399 Rago Personnel LLC Johnny Ramos 512-378-0690

Deck Builders A-1 Services Maintenance Contractors Ron Little 512-443-2222 Bartley Construction Dennis Bartley 512-303-9688 JMI Contractors Grant Jacobs 210-492-8181

Decks Infinite Capital Construction Chris Macias 512-368-3854 Sungrow Landscape Services Patrick Goulding 512-331-1700 Westlake Home & Commercial JT Hasty 512-280-1649

Delivery Service D2D Direct, LLC Misty Black 512-966-3390 Fetch Package Henry Talamantes 915-227-5600

Demolition Contractors JMI Contractors Grant Jacobs 210-492-8181 Westlake Home & Commercial JT Hasty 512-280-1649

Detention Pond Maintenance & Recovery Sungrow Landscape Services Patrick Goulding 512-331-1700

Directories & Guides ForRent.com Danielle Archuleta 512-326-1133 RentPath Chelsea Kneeland 469-662-3097

Door Hardware Assa Abloy Brooke Bastin 210-243-6513 Westlake Home & Commercial JT Hasty 512-280-1649

Doors & Door Products Assa Abloy Brooke Bastin 210-243-6513 Cedar Park Overhead Doors Don Grenier 512-335-7441

Doors-Patio Affordable Screens & Glass Rick Middleton 512-358-1560 Ameristar Screen and Glass CJ Reed 512-910-3050 Westlake Home & Commercial JT Hasty 512-280-1649

Drain & Sewer Cleaning Airco Mechanical Brandi Dathe 512-837-2917

Drainage Contractors A Plus Asphalt & Concrete Art Aja 512-251-8920 Complete Landscapes, Inc Susan Bishop 512-252-0141 Sungrow Landscape Services Patrick Goulding 512-331-1700 Westlake Home & Commercial JT Hasty 512-280-1649

Dry Cleaning Services Tide Dry Cleaners Frank Duffy 281-734-5104

Dryer Vent Cleaning Blackmon Mooring of Austin Dara Rosales 512-434-9394 The Steam Team Ashtynn Bennett 512-739-7237 Top Hat Chimney Sweeps Home & Commercial Services Royal Pore 512-352-0313

Drywall & Insullation Powerhouse Home & Commercial Services Sherri Faust 512-441-0800 Rago Personnel LLC Johnny Ramos 512-378-0690 Westlake Home & Commercial JT Hasty 512-280-1649

Drywall Contractors Quality Service of Texas, Inc Jessica Hernandez 512-244-2777 SPC Contracting LLC Michael Smith 210-698-0011 TBC Services, LLC Tom Burghart 512-217-8020 Westlake Home & Commercial JT Hasty 512-280-1649

E Electric-Contractors All-Cor Services Steve Wingo 512-826-4542 Fixed Maintenance and Repair Mark Ezell 512-574-5117 Fox Service Company James Bagby 512-442-6782 Lightning Electrical, LLC Rick Morgan 512-642-4417 Quality Surface Solutions,Inc. Karma Delgado 512-441-2909

Electric-Equipment & Supplies HD Supply Gilda Garcia 512-647-8167 Maintenance Supply HQ Scott Credeur 512-335-6700

Electronic Rent Collection ResMan Catherine Rodriguez 972-349-1406

Elevator Service & Repair Oracle Elevator Company Adam Brazauski 210-254-5996

Emergency Phones Kings III Emergency Communications Gary Weldon 512-992-4134 On Guard, Inc Bill White 713-664-8273 Singkt Solutions LLC John Victorian 512-599-9800

Emergency Water Services Belfor Property Restoration Thomas Hannan 512-610-3015 Blackmon Mooring of Austin Dara Rosales 512-434-9394 Camp Construction Peter Flynn 512-394-1111 The Steam Team Ashtynn Bennett 512-739-7237 UCS Ben Wells 512-385-6600

Employee Morale Programs Nfinite Pursuit Jackson Belcher 229-942-4300

Employee Screening Tenant Tracker, Inc Troy Pate 800-658-9369 The Liberty Group Shay Mickler 512-225-1860

Employment AgenciesPermanent BG Multifamily Nikki Burleson 512-481-1234 Hire Priority Staffing Danielle Berryann 512-338-4473 Homeland Staffing Inc Zina Hunter 512-243-7709 The Liberty Group Shay Mickler 512-225-1860

Products and Services

Employment AgenciesTemporary BG Multifamily Nikki Burleson 512-481-1234 Hire Priority Staffing Danielle Berryann 512-338-4473 Homeland Staffing Inc Zina Hunter 512-243-7709 Star Personnel Ashley Arellano 832-242-6800 The Liberty Group Shay Mickler 512-225-1860 The Personnel Store, Inc Michael Harris 512-236-1400

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Employment Services BG Multifamily Nikki Burleson 512-481-1234 Hire Priority Staffing Danielle Berryann 512-338-4473 Homeland Staffing Inc Zina Hunter 512-243-7709 The Liberty Group Shay Mickler 512-225-1860 The Personnel Store, Inc Michael Harris 512-236-1400 Energy Auditing 1st Choice Energy David Malone 512-345-0956

Energy Conservation Consultation 1st Choice Energy David Malone 512-345-0956

Energy Service

Products and Services

1st Choice Energy David Malone 512-345-0956 Austin Energy Jaime Gomez 512-482-5332 Blackmon Mooring of Austin Dara Rosales 512-434-9394

Entertainment Apartment Life Keith Burris 817-793-9924 Broadcast Music Inc. Jessica Frost 615-401-2873

Evictions Law Offices of Brian P Cweren Brian Cweren 713-622-2111 Law Offices of R David Fritsche David Fritsche 210-227-2726 Nationwide Eviction Eddie Young 512-551-0357 TMHA DJ Pendleton 512-459-1221 Warren Law Firm Bill Warren 512-347-8777

Executive Search Services Hire Priority Staffing Danielle Berryann 512-338-4473

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The Liberty Group Shay Mickler 512-225-1860 The Personnel Store, Inc Michael Harris 512-236-1400

Exercise EquipmentDealers Advanced Exercise Ryan McAfee 512-800-0959 Comm-Fit Marcus Ling 512-378-3581 Fit Supply Somer Turner 512-971-7399 Kraftsman Commercial Playgrounds & Water Parks Melissa Valdez 281-353-9599 Marathon Fitness Demariee Anderson 800-391-9496

Exercise EquipmentService & Repair Advanced Exercise Ryan McAfee 512-800-0959 Comm-Fit Marcus Ling 512-378-3581 Marathon Fitness Demariee Anderson 800-391-9496

F Fair Housing TMHA DJ Pendleton 512-459-1221 Warren Law Firm Bill Warren 512-347-8777

Fences & Rails 2 S-D, Inc Kevin Seelhammer 830-627-2734 All-Cor Services Steve Wingo 512-826-4542 Camp Construction Peter Flynn 512-394-1111 Falcon Construction USA Brent McGrath 512-610-1124 Infinite Capital Construction Chris Macias 512-368-3854 Metroflor Corporation Michelle Esposito 203-299-3134

Powerhouse Home & Commercial Services Sherri Faust 512-441-0800 Westlake Home & Commercial JT Hasty 512-280-1649

Financial Planning CashFlow Pros, LLC Sterling Cooper 512-253-8509

Financing CBRE Capital Markets Peter Gineris 915-585-3883

Fire Alarm System Monitoring Ace Fire Equipment Ashley Stein 512-835-2020 Alarmtechs, Inc Terry Delzeit 281-391-6066 Firetrol Protection Systems, Inc. John Rogers 512-687-0115 GSC Fire & Security Mark Cummings 512-697-8723

Fire Alarm Systems Ace Fire Equipment Ashley Stein 512-835-2020 Alarmtechs, Inc Terry Delzeit 281-391-6066 Firetrol Protection Systems, Inc. John Rogers 512-687-0115 GSC Fire & Security Mark Cummings 512-697-8723 Impact Fire Services Sara Kriegh 512-243-7788 Valor Fire Protection John Couch 512-846-4142

Fire Extinguishers Ace Fire Equipment Ashley Stein 512-835-2020 Firetrol Protection Systems, Inc. John Rogers 512-687-0115 GSC Fire & Security Mark Cummings 512-697-8723 Impact Fire Services Sara Kriegh 512-243-7788

Fire Hydrant Inspection Repair Service & Testing Ace Fire Equipment Ashley Stein 512-835-2020

Fire Protection Equipment & Supply Firetrol Protection Systems, Inc. John Rogers 512-687-0115

Fire Restoration Belfor Property Restoration Thomas Hannan 512-610-3015 Blackmon Mooring of Austin Dara Rosales 512-434-9394 Camp Construction Peter Flynn 512-394-1111 Capitol Construction/CPC Barbara Crawford 512-289-0227 Crestmark Construction Services Brenda Nite 713-426-6161 DFW Housing Partners Alec Ingraham 817-908-1847 Falcon Construction USA Brent McGrath 512-610-1124 Gage Multifamily Services Rich Trepanier 512-368-8376 JMI Contractors Grant Jacobs 210-492-8181 The Ironwood Group Todd Pirtle 512-298-2004 United Water Restoration Group of Austin Belinda Hammock 512-813-0501

Fire Sprinkler SystemsInstallation Service & Inspection Ace Fire Equipment Ashley Stein 512-835-2020 American Fire Systems Craig Branstetter 713-466-9898 Firetrol Protection Systems, Inc. John Rogers 512-687-0115 GSC Fire & Security Mark Cummings 512-697-8723

Fire/Water Damage Restoration Bartley Construction Dennis Bartley 512-303-9688 Belfor Property Restoration Thomas Hannan 512-610-3015 Blackmon Mooring of Austin Dara Rosales 512-434-9394 Capitol Construction/CPC Barbara Crawford 512-289-0227 Contractors, Inc Rob Walters 512-733-0600 TBC Services, LLC Tom Burghart 512-217-8020 The Steam Team Ashtynn Bennett 512-739-7237 UCS Ben Wells 512-385-6600 United Water Restoration Group of Austin Belinda Hammock 512-813-0501 WB Arthur Wendy Van Den Boogerd 512-710-0011 Westlake Home & Commercial JT Hasty 512-280-1649

Fitness Design & Management Advanced Exercise Ryan McAfee 512-800-0959 Fit Supply Somer Turner 512-971-7399 Nfinite Pursuit Jackson Belcher 229-942-4300

Fitness Equipment Repair & Service Advanced Exercise Ryan McAfee 512-800-0959

Flags Banners & Pennants Executive Signs Austin Jacob Dotson 512-292-9939

Floor Covering Distributors Floor King, Inc Roy Whitaker 512-346-7034 Mohawk Industries Ty Thompson 512-203-4833

Floor Coverings Sales & Installation Arbor Contract Carpet Tiffany Strong 512-339-1075x7115 Capitol Floor Paula Paulo 512-339-1555 Colors Unlimited Rob Tatrow 512-339-3023 Dixie Carpet Installation, Inc Tristian Schwenke 512-442-6927 Floor King, Inc Roy Whitaker 512-346-7034 Flooring Warehouse Matt Naylor 512-335-8138 Impact Floors Anna Samaratunga 512-833-6399 Interior Logic Group Property Services Karen Currie 512-230-5635 McMahan’s Flooring, Inc Brenda Carpenter 855-472-7585 Rasa Floors Daniel Pena 512-371-9966 Redi Carpet Tony Boatman 512-383-1314

Floor RestorationHardwood Floor King, Inc Roy Whitaker 512-346-7034 Westlake Home & Commercial JT Hasty 512-280-1649

Floorcovering Manufacturer Metroflor Corporation Michelle Esposito 203-299-3134 Mohawk Industries Ty Thompson 512-203-4833

Flooring-Vinyl/Laminate Capitol Floor Paula Paulo 512-339-1555 Colors Unlimited Rob Tatrow 512-339-3023 Davati Group Adam Clark 512-371-6096

The Residential Perimeter Security Specialists

SALES ★ REPAIR ★ INSTALLATION • Automatic Gates • Telephone Entry • Radio Controls • Video Security • Ornamental Iron

• Wood Fencing • Rails • Refurbishing • Powerwashing • Replacement Remotes

SAME DAY SERVICE AVAILABLE

512-296-2671 Floor King, Inc Roy Whitaker 512-346-7034 Impact Floors Anna Samaratunga 512-833-6399 McMahan’s Flooring, Inc Brenda Carpenter 855-472-7585 Metroflor Corporation Michelle Esposito 203-299-3134 Powerhouse Home & Commercial Services Sherri Faust 512-441-0800 Rago Personnel LLC Johnny Ramos 512-378-0690 Readers Wholesale Jason May 713-224-8300 Westlake Home & Commercial JT Hasty 512-280-1649

Foundation Contractors Church Services Stephanie Meatto 713-722-5000 Foundation Specialist Inc Gary Greene 512-291-4374 JMI Contractors Grant Jacobs 210-492-8181 Westlake Home & Commercial JT Hasty 512-280-1649

Framing Contractors Bartley Construction Dennis Bartley 512-303-9688 Camp Construction Peter Flynn 512-394-1111

www.austinestategate.com anthony@austinestategate.com

Westlake Home & Commercial JT Hasty 512-280-1649

Furnished Apartments Furniture Options Sareena Johnson 800-894-9686 Linfield Design Associates, Inc. 512-458-2137

Furniture-Outdoor America Outdoor Furniture Leonard Tucker 713-443-9847 Exteriors Contract Sales & Design Karla Urbina 512-610-3888 Leisure Creations Davy Johnson 866-765-6726 Texacraft Susan Leigh 205-4866027

Products and Services

Furniture-Outdoor Park Exteriors Contract Sales & Design Karla Urbina 512-610-3888 TF Harper & Associates LP Cindi Chrastecky 512-440-0707

Furniture-Rentals Brook Furniture Rental Erin Mungovan 832-590-8005 Charter Furniture Rental, Inc Nicki Granberry 512-705-2669 CORT Denise Credeur 512-719-9040 CWS Home Services Jenny Garza 512-838-3040

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Elite Austin Valerie Pierce 512-366-8189 Exteriors Contract Sales & Design Karla Urbina 512-610-3888 Furniture Options Sareena Johnson 800-894-9686

Furniture-Sales Charter Furniture Rental, Inc Nicki Granberry 512-705-2669 CORT Denise Credeur 512-719-9040 CWS Home Services Jenny Garza 512-838-3040 Elite Austin Valerie Pierce 512-366-8189 Exteriors Contract Sales & Design Karla Urbina 512-610-3888

Furniture-Swimming Pool Products and Services

America Outdoor Furniture Leonard Tucker 713-443-9847 Exteriors Contract Sales & Design Karla Urbina 512-610-3888 Leisure Creations Davy Johnson 866-765-6726 Texacraft Susan Leigh 205-4866027

G Garage Doors & Openers Cedar Park Overhead Doors Don Grenier 512-335-7441 R&S Overhead Garage Door of Austin Mandy Jones 512-794-3667

Garbage Collection Bulk Trash Removal, Inc Courtney Wingo 512-216-6436 Central Texas Refuse, Inc Ben Bracher 512-243-2833 Texas Disposal Systems 512-421-1300

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Gates-Automatic & Manual Anchor Access Systems Ken Crouse 512-213-1665 Associated Time & Parking Luke Barker 512-693-9200 Austin Estate Gate Anthony Bruno 512-296-2671 Bartley Construction Dennis Bartley 512-303-9688 Cedar Park Overhead Doors Don Grenier 512-335-7441 Compound Security Specialist Robert Palmerton 512-444-4283 Elite Access Controls Cory Gulotta 512-817-4283 R&S Overhead Garage Door of Austin Mandy Jones 512-794-3667

General Contractors 2 S-D, Inc Kevin Seelhammer 830-627-2734 A-1 Services Maintenance Contractors Ron Little 512-443-2222 All-Cor Services Steve Wingo 512-826-4542 Bartley Construction Dennis Bartley 512-303-9688 Blackmon Mooring of Austin Dara Rosales 512-434-9394 BR Texas Richard Riley 210-504-4630 Camp Construction Peter Flynn 512-394-1111 Capitol Construction/CPC Barbara Crawford 512-289-0227 Contractors, Inc Rob Walters 512-733-0600 Crestmark Construction Services Brenda Nite 713-426-6161 DFW Housing Partners Alec Ingraham 817-908-1847 FIDUS Construction Services Lauren Hudler 512-607-5897

Foundation Specialist Inc Gary Greene 512-291-4374 Gage Multifamily Services Rich Trepanier 512-368-8376 Global Restoration Services Eric DeLeon 210-347-8431 Guardian Construction Bill Holcomb 512-250-9478 Infinite Capital Construction Chris Macias 512-368-3854 JMI Contractors Grant Jacobs 210-492-8181 Linder Reconstruction Services Matt Linder 512-848-3484 M&M Painting & Construction Karen Iosue 210-614-9994 PCI Texas Jeff Pancone 512-983-6831 Powerhouse Home & Commercial Services Sherri Faust 512-441-0800 Protractor Services Rebecca Harris 512-845-6751 Smart Companies, Inc Misty Garwood 512-452-4554 State Contractors, LLC Creston Simmons 512-960-2484 TBC Services, LLC Tom Burghart 512-217-8020 The Ironwood Group Todd Pirtle 512-298-2004 The Steam Team Ashtynn Bennett 512-739-7237 TiCon Texas Construction Services Trey Murphy 281-932-8521 UCS Ben Wells 512-385-6600 Westlake Home & Commercial JT Hasty 512-280-1649 Woods General Contracting, LLC John Woods 817-203-8710

Glass-Sales & Service Affordable Screens & Glass Rick Middleton 512-358-1560 Ameristar Screen and Glass CJ Reed 512-910-3050 Ame’s Mirror & Glass Troy Shugart 512-480-9585 Apartment Glass Products EdyLyn Dean 512-662-7036

Golf Cars & Carts-Rentals Golf Cars of Austin Austin Evans 512-312-4115 Golf Cart Zone Aaron Gouldie 512-258-9663 Mission Golf Cars Chad Bachhofer 800-324-7868

Golf Cars & Carts-Sales Golf Cars of Austin Austin Evans 512-312-4115 Golf Cart Zone Aaron Gouldie 512-258-9663 Mission Golf Cars Chad Bachhofer 800-324-7868

Gutters C&A Seamless Rain Gutters Neftali Jaimes 512-769-3024 Kidd Roofing Ken Johnson 512-671-7791

Gutters & Downspouts Camp Construction Peter Flynn 512-394-1111 ECS (Exterior Cleaning Solutions) Jack Villani 512-317-2983 Five Star Gutters & Services, Inc Joann Rogers 512-944-3924 JMI Contractors Grant Jacobs 210-492-8181

Gutters-Cleaning & Repair C&A Seamless Rain Gutters Neftali Jaimes 512-769-3024 ECS (Exterior Cleaning Solutions) Jack Villani 512-317-2983

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NOVEMBER / DECEMBER /

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Five Star Gutters & Services, Inc Joann Rogers 512-944-3924 Keith Barker Roofing & Solar Keith Barker 512-447-7663 Rago Personnel LLC Johnny Ramos 512-378-0690 Sungrow Landscape Services Patrick Goulding 512-331-1700 Westlake Home & Commercial JT Hasty 512-280-1649

H Handyman Westlake Home & Commercial JT Hasty 512-280-1649

Hardware

Products and Services

HD Supply Gilda Garcia 512-647-8167 Maintenance Supply HQ Scott Credeur 512-335-6700 The Home Depot Richard Salinas 830-613-9453

Sungrow Landscape Services Patrick Goulding 512-331-1700 Vista Lawn and Landscapes Cliff Lammons 512-569-6521 Westlake Home & Commercial JT Hasty 512-280-1649

Hot Tubs & Spas Hines Pool & Spa Andy Hines 512-873-8565

HVAC All-Cor Services Steve Wingo 512-826-4542 Altruistic AC & Heating LLC Les Sariol 512-581-1719 Blackmon Mooring of Austin Dara Rosales 512-434-9394 Ferguson Facilities Supply 888-334-0004 Robert Madden Industries Spencer Lasater 512-837-8521 Trane Joanna Sturgis 469-289-8356 Westlake Home & Commercial JT Hasty 512-280-1649

Heating Systems-Dealers Trane Joanna Sturgis 469-289-8356

Heating Systems-Service & Repair Indigo Austin Angel Davila 303-809-2401 Trane Joanna Sturgis 469-289-8356

Heating SystemsSupplies & Parts HD Supply Gilda Garcia 512-647-8167 Maintenance Supply HQ Scott Credeur 512-335-6700 Trane Joanna Sturgis 469-289-8356

Holiday Lighting ECS (Exterior Cleaning Solutions) Jack Villani 512-317-2983

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I Inspections Integro Roofing Harley Coons 512-659-2038

Insulation-Contractors 1st Choice Energy David Malone 512-345-0956 Westlake Home & Commercial JT Hasty 512-280-1649

Insurance Blancken Insurance Group Russ Blancken 512-246-2122 Capitol City Insurance Carol Baker 512-343-0280 LeaseTerm Solutions Debbie Kimball 888-814-6950 The Beneke Company Adjusters International Jim Beneke 512-328-1851x102

Whorton Insurance Services Michael Whorton 512-338-1191

Insurance-Commercial Blancken Insurance Group Russ Blancken 512-246-2122 Capitol City Insurance Carol Baker 512-343-0280 Insurance Claim Recovery Support Scott Friedson 512-904-9900 Whorton Insurance Services Michael Whorton 512-338-1191

Insurance-Health Blancken Insurance Group Russ Blancken 512-246-2122

Insurance-Property Blancken Insurance Group Russ Blancken 512-246-2122

Insurance-Renter Blancken Insurance Group Russ Blancken 512-246-2122 CoreLogic SafeRent Jason Pitzel 949-214-1000 RealPage, Inc Stacey Blackwell 972-820-3000 Renters Legal Liability LLC Cheryl Leonard 801-994-0237

Insurance-Workers Comp Blancken Insurance Group Russ Blancken 512-246-2122

Interior & Decorator Service Charter Furniture Rental, Inc Nicki Granberry 512-705-2669 Laura Burton Interiors Laura Burton 512-322-9888 Linfield Design Associates, Inc. 512-458-2137 Michelle Thomas Design Michelle Thomas 512-934-8107

Internet Listing Service Apartment List Ben Coussens 404-735-1288 RealPage, Inc Stacey Blackwell 972-820-3000

Zillow Group Sarah Garman 206-757-4830

Internet Network Management Kadirnet, LLC Shanna Price 512-997-9774

Internet-Marketing Costar David Arnold 512-865-0483 ForRent.com Danielle Archuleta 512-326-1133 Moveforfree.com Bubba May 210-691-3178 Respage Linda Lunn 800-390-1776

Internet-Service Providers Kadirnet, LLC Shanna Price 512-997-9774

Internet-Web Site Developers Threshold Agency, LLC John Wilkinson 512-375-3169

Irrigation Maintenance & Repair Absolute Commercial & Environmental Services, Inc Matt Proctor 512-560-1099 JMI Contractors Grant Jacobs 210-492-8181 Vista Lawn and Landscapes Cliff Lammons 512-569-6521 Westlake Home & Commercial JT Hasty 512-280-1649

Irrigation Systems Installation & Equipment Benchmark Landscapes Kevin Henderson 737-802-7284 Complete Landscapes, Inc Susan Bishop 512-252-0141 Gratr Landscapes, Ltd Greg Von Quintus 210-764-7773 Landscapes USA Heath Deen 512-350-5761 Maldonado Nursery & Landscaping Inc Martin Salazar 512-252-0198

Premium Cuts Lawn Service & Maintenance Jeannette Wagoner 512-252-2264 PS Landscapes, Inc Terri Needham 512-335-4769 Westlake Home & Commercial JT Hasty 512-280-1649

J Janitorial Equipment & Supplies HD Supply Gilda Garcia 512-647-8167 Maintenance Supply HQ Scott Credeur 512-335-6700

Janitorial Service ApartmentCleans.com John Hartley 512-436-5770 UCS Ben Wells 512-385-6600 WB Arthur Wendy Van Den Boogerd 512-710-0011 Westlake Home & Commercial JT Hasty 512-280-1649

L Landscape - Lighting CSI LED Valerie Applegate Applegate 281-741-2295 Vista Lawn and Landscapes Cliff Lammons 512-569-6521

Landscape Contractors Gratr Landscapes, Ltd Greg Von Quintus 210-764-7773 Keller Commercial & Home Services, Inc Nick Keller 512-930-4769 Native Land Design Chris Rhodes 512-918-2270 US Lawns Jonathan Garcia 512-529-3321 Westlake Home & Commercial JT Hasty 512-280-1649

Landscape Installation & Maintenance JMI Contractors Grant Jacobs 210-492-8181 Sungrow Landscape Services Patrick Goulding 512-331-1700 US Lawns Jonathan Garcia 512-529-3321 Vista Lawn and Landscapes Cliff Lammons 512-569-6521

Landscape Installation/ Irrigation Keller Commercial & Home Services, Inc Nick Keller 512-930-4769 Vista Lawn and Landscapes Cliff Lammons 512-569-6521 Westlake Home & Commercial JT Hasty 512-280-1649

Landscapes Vista Lawn and Landscapes Cliff Lammons 512-569-6521

Landscaping-Contractors & Maintenance Benchmark Landscapes Kevin Henderson 737-802-7284 Complete Landscapes, Inc Susan Bishop 512-252-0141 Gratr Landscapes, Ltd Greg Von Quintus 210-764-7773 GreenScapes Landscaping Stephen Connell 512-263-3669 JMI Contractors Grant Jacobs 210-492-8181 Keller Commercial & Home Services, Inc Nick Keller 512-930-4769 Landscapes USA Heath Deen 512-350-5761 Maldonado Nursery & Landscaping Inc Martin Salazar 512-252-0198 Native Land Design Chris Rhodes 512-918-2270 Premium Cuts Lawn Service & Maintenance Jeannette Wagoner 512-252-2264

PS Landscapes, Inc Terri Needham 512-335-4769 Vista Lawn and Landscapes Cliff Lammons 512-569-6521 Westlake Home & Commercial JT Hasty 512-280-1649

Landscaping-Designers Complete Landscapes, Inc Susan Bishop 512-252-0141 Gratr Landscapes, Ltd Greg Von Quintus 210-764-7773 GreenScapes Landscaping Stephen Connell 512-263-3669 Keller Commercial & Home Services, Inc Nick Keller 512-930-4769 Sungrow Landscape Services Patrick Goulding 512-331-1700 Vista Lawn and Landscapes Cliff Lammons 512-569-6521

Laundry EquipmentLeasing AAdvantage Laundry Systems Russell Williams 800-880-2138 Best Wash, Inc James West 281-441-2465 Commercial Equipment Company Andy Northup 972-991-9274 CSC Service Works Danielle Courtney 210-286-7786 Front and Center Laundry Terry Hyslop 512-738-5264 WASH Multifamily Laundry Systems, LLC Billye Sutton 512-954-3597

Laundry Equipment-Sales AAdvantage Laundry Systems Russell Williams 800-880-2138 Best Wash, Inc James West 281-441-2465

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49

Commercial Equipment Company Andy Northup 972-991-9274 CSC Service Works Danielle Courtney 210-286-7786

Leak Detection & Repair Airco Mechanical Brandi Dathe 512-837-2917 Roto-Rooter Service Co Jason Carter 512-836-8925

Leasing Sales Programs ApartmentRatings & SatisFacts Gen Martin 310-280-4033 ResMan Catherine Rodriguez 972-349-1406

Leasing Specialist

Products and Services

BG Multifamily Nikki Burleson 512-481-1234 Hire Priority Staffing Danielle Berryann 512-338-4473 The Liberty Group Shay Mickler 512-225-1860

Legal Service Law Offices of R David Fritsche David Fritsche 210-227-2726 Snell Law Firm, PLLC Jason Snell 512-477-5291 Troilo Law Firm, PC Arthur Troilo 512-391-9117 Warren Law Firm Bill Warren 512-347-8777

Legal Services/ Attorneys At Law TMHA DJ Pendleton 512-459-1221

Light Bulbs CSI LED Valerie Applegate Applegate 281-741-2295 Westlake Home & Commercial JT Hasty 512-280-1649

Lighting - Outdoor CSI LED Valerie Applegate Applegate 281-741-2295

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Lighting Fixtures & Supplies CSI LED Valerie Applegate Applegate 281-741-2295 Ferguson Facilities Supply 888-334-0004 Greenlogic Lighting & Electric, LLC Rick Alejo 713-489-2252 Lightning Electrical, LLC Rick Morgan 512-642-4417 Maintenance Supply HQ Scott Credeur 512-335-6700 RVLT/E Lighting Justin Krenicki 972-231-8882 Sun Signs Bill Holloway 512-326-2451

Locators Apartment Experts Companies Bryan Tindall 512-372-8700 Austin City Realty Eric Freytag 512-477-2489 Citywide Apartment Locators Susan Albertson 512-835-7368 ForRent.com Danielle Archuleta 512-326-1133 Moveforfree.com Bubba May 210-691-3178 RentPath Chelsea Kneeland 469-662-3097

Maintenance Parts & Supplies Best Wash, Inc James West 281-441-2465

Maintenance Service A-1 Services Maintenance Contractors Ron Little 512-443-2222 BG Multifamily Nikki Burleson 512-481-1234 Hire Priority Staffing Danielle Berryann 512-338-4473 Integro Roofing Harley Coons 512-659-2038 The Liberty Group Shay Mickler 512-225-1860 Turn Construction Brandon McFarling 512-484-3096 Westlake Home & Commercial JT Hasty 512-280-1649

Maintenance Supplies Chadwell Supply Randy King 888-341-2423 Ferguson Facilities Supply 888-334-0004 HD Supply Gilda Garcia 512-647-8167 Maintenance Supply HQ Scott Credeur 512-335-6700 Wilmar Verlin Merkel 800-345-3002

Make Ready Service

Locks Allegion Mark Howell 512-865-0375

Lumber-Retail & Wholesale The Home Depot Richard Salinas 830-613-9453

M Magazine-Apartment Listings ForRent.com Danielle Archuleta 512-326-1133 SMART Apartment Data Nichole Williams 800-594-2133x604

ATX Unlimited David Cisneros 512-736-9929 BG Multifamily Nikki Burleson 512-481-1234 Fixed Maintenance and Repair Mark Ezell 512-574-5117 Hire Priority Staffing Danielle Berryann 512-338-4473 Powerhouse Home & Commercial Services Sherri Faust 512-441-0800 Rago Personnel LLC Johnny Ramos 512-378-0690

Texas State Painting & Cleaning Ronald Chavez 512-945-9541 The Liberty Group Shay Mickler 512-225-1860 Turn Construction Brandon McFarling 512-484-3096 UCS Ben Wells 512-385-6600 Westlake Home & Commercial JT Hasty 512-280-1649

Market Research Analysis Apartment Data Services Inc Cindi Reed 800-595-8730 Austin Investor Interests Robin Davis 512-261-0100 ResMan Catherine Rodriguez 972-349-1406 SMART Apartment Data Nichole Williams 800-594-2133x604

Marketing Consultants & Service Apartment Life Keith Burris 817-793-9924 Conversion Logix Denise Champion 866-297-4914 Rentping Mike Wittmann 402-570-0648 Smart City Locating Kendall Simpson 512-815-2317 Threshold Agency, LLC John Wilkinson 512-375-3169 Visual Marketing Ann Poehl 512-580-5728

Masonry Contractor Camp Construction Peter Flynn 512-394-1111 Complete Landscapes, Inc Susan Bishop 512-252-0141 JMI Contractors Grant Jacobs 210-492-8181 Westlake Home & Commercial JT Hasty 512-280-1649

Mirrors-Sales & Service Affordable Screens & Glass Rick Middleton 512-358-1560 Ameristar Screen and Glass CJ Reed 512-910-3050 Ame’s Mirror & Glass Troy Shugart 512-480-9585 Apartment Glass Products EdyLyn Dean 512-662-7036 Westlake Home & Commercial JT Hasty 512-280-1649

Mobile Advertising Apartment Mobile Apps Andrew Barber 512-431-7161

Mobile Applications Apartment Mobile Apps Andrew Barber 512-431-7161

Mold-Remediation Belfor Property Restoration Thomas Hannan 512-610-3015 Bio-One Austin George Morrison 512-897-9193 Blackmon Mooring of Austin Dara Rosales 512-434-9394 Camp Construction Peter Flynn 512-394-1111 Infinite Capital Construction Chris Macias 512-368-3854 PCI Texas Jeff Pancone 512-983-6831 Powerhouse Home & Commercial Services Sherri Faust 512-441-0800 The Steam Team Ashtynn Bennett 512-739-7237 UCS Ben Wells 512-385-6600 United Water Restoration Group of Austin Belinda Hammock 512-813-0501 Westlake Home & Commercial JT Hasty 512-280-1649

Mold-Testing United Water Restoration Group of Austin Belinda Hammock 512-813-0501 Westlake Home & Commercial JT Hasty 512-280-1649

Mortgage Commercial Banking CBRE Capital Markets Peter Gineris 915-585-3883

D2D Direct is an off-site parcel management system specializing in package delivery for multifamily properties. Our hassle-free approach eliminates resident deliveries to the leasing office and frees up staff to focus on more important property management responsibilities.

Now Operating in Williamson Co. - Contact Us for Details Phone: 512-966-3390 Email: customer.support@d2d-direct.com Website: www.D2D-Direct.com

Movers 3 Men Movers Erin McNair 713-230-8693 Moveforfree.com Bubba May 210-691-3178 Westlake Home & Commercial JT Hasty 512-280-1649

N Natural Gas Utility Service Texas Gas Service Kimberly Carter 512-407-2014

Newsletters & Brochures Ramstedt Enterprises, Inc Jackie Ramstedt 512-255-2226

O Odor Control Blackmon Mooring of Austin Dara Rosales 512-434-9394 Green Garbology Steve Inmon 888-546-1299 ScentAir Beverly Boyd-Miller 512-797-4503 The Steam Team Ashtynn Bennett 512-739-7237 UCS Ben Wells 512-385-6600

Office Equipment & Supplies Longhorn Office Products Billy Lyles 512-672-4567

Office Furniture Longhorn Office Products Billy Lyles 512-672-4567

Overhead Doors Cedar Park Overhead Doors Don Grenier 512-335-7441

P Package Storage Solutions D2D Direct, LLC Misty Black 512-966-3390 Innovative Package Management Shannon Wright 520-784-4155 ZipcodeXpress Inc Albert Zheng 512-468-8368

Paint Contractors ATX Unlimited David Cisneros 512-736-9929 Camp Construction Peter Flynn 512-394-1111 Colors Unlimited Rob Tatrow 512-339-3023 Painting Connection Robier Rodriguez 806-445-6791 Rago Personnel LLC Johnny Ramos 512-378-0690 SPC Contracting LLC Michael Smith 210-698-0011 TBC Services, LLC Tom Burghart 512-217-8020 Texas State Painting & Cleaning Ronald Chavez 512-945-9541 Westlake Home & Commercial JT Hasty 512-280-1649

Zuniga Lone Star Painting and Cleaning, Inc Oscar Zuniga 512-832-5728

Paint Sales Landmark Paint & Supply 214-905-3436 PPG Paints Gregory Wagner 512-827-6292 Sherwin Williams Company Jay Piersall 512-844-3350

Paint-Contractors 2 S-D, Inc Kevin Seelhammer 830-627-2734 A-1 Services Maintenance Contractors Ron Little 512-443-2222 Alfred’s Construction & Renovation Nelson Jimenez 512-339-0780 Bartley Construction Dennis Bartley 512-303-9688 Behr Process Corporation Tim Turner 512-947-0003 BR Texas Richard Riley 210-504-4630 C&Z Enterprises Jimmy Zientek 512-989-8377 Capitol Construction/CPC Barbara Crawford 512-289-0227 Centex Painting, Inc 512-554-8303 Contractors, Inc Rob Walters 512-733-0600

Products and Services

NOVEMBER / DECEMBER /

51

Products and Services

Crestmark Construction Services Brenda Nite 713-426-6161 Excalibur Painting, Inc Omar Reyes 512-459-8600 Falcon Construction USA Brent McGrath 512-610-1124 Guardian Construction Bill Holcomb 512-250-9478 Indigo Austin Angel Davila 303-809-2401 Infinite Capital Construction Chris Macias 512-368-3854 JMI Contractors Grant Jacobs 210-492-8181 M&M Painting & Construction Karen Iosue 210-614-9994 Powerhouse Home & Commercial Services Sherri Faust 512-441-0800 Protractor Services Rebecca Harris 512-845-6751 Quality Service of Texas, Inc Jessica Hernandez 512-244-2777 Smart Companies, Inc Misty Garwood 512-452-4554 Whitestone Bathroom Solutions Paul James 512-710-8554

Paint-Equipment & Supplies Behr Process Corporation Tim Turner 512-947-0003 Landmark Paint & Supply 214-905-3436 PPG Paints Gregory Wagner 512-827-6292 Sherwin Williams Company Jay Piersall 512-844-3350 Wilmar Verlin Merkel 800-345-3002 Parking Lot Maintenance & Marking 2 S-D, Inc Kevin Seelhammer 830-627-2734 A Plus Asphalt & Concrete Art Aja 512-251-8920

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Alpha Paving Industries LLC Bobby Edwards 512-605-9937 Contractors Asphalt Randy Welch 512-388-9540 IAM Facility Solutions Alfredo Madrid 312-613-4633 Integrity Paving & Coatings Bill Holmes 512-853-9009 LawgicNet - Parking Lot Certification Robert Kowalski 866-338-7511 Texas Materials a CRH Company Cody Brunkenhofer 512-861-7100 TexAsphalt Ross Williams 512-497-9601 Westlake Home & Commercial JT Hasty 512-280-1649

Paving Contractors A Plus Asphalt & Concrete Art Aja 512-251-8920 Alpha Paving Industries LLC Bobby Edwards 512-605-9937 Asphalt Care of Texas Bernie Smith 512-872-3500 Contractors Asphalt Randy Welch 512-388-9540 Texas Materials a CRH Company Cody Brunkenhofer 512-861-7100 TexAsphalt Ross Williams 512-497-9601 Westlake Home & Commercial JT Hasty 512-280-1649

Personnel Services BG Multifamily Nikki Burleson 512-481-1234 Hire Priority Staffing Danielle Berryann 512-338-4473 The Liberty Group Shay Mickler 512-225-1860

Pest Control Service Absolute Pest Management Tony Ragan 512-444-0262

Ecoteam, LLC Jon Polenz 512-201-4100 EnviroSMART Pest Solutions Blair Holden 512-997-1000 LP Pest Solutions David Pritchard 512-922-4577 Pest Management, Inc Sarah DiCicco 512-288-1007 The Bug Master Rod Howard 512-250-1500 Worldwide Pest Control Myrna Salinas 512-476-2847

Phone & Data Repair & Install Kadirnet, LLC Shanna Price 512-997-9774 Singkt Solutions LLC John Victorian 512-599-9800

Playground Equipment Kraftsman Commercial Playgrounds & Water Parks Melissa Valdez 281-353-9599 TF Harper & Associates LP Cindi Chrastecky 512-440-0707

Plumbing Contractors A-1 Services Maintenance Contractors Ron Little 512-443-2222 Airco Mechanical Brandi Dathe 512-837-2917 All-Cor Services Steve Wingo 512-826-4542 Fixed Maintenance and Repair Mark Ezell 512-574-5117 Flint & Associates LLC Chad Flint 512-971-2445 Fox Service Company James Bagby 512-442-6782 Rago Personnel LLC Johnny Ramos 512-378-0690 Roto-Rooter Service Co Jason Carter 512-836-8925 Steve’s Plumbing Repair Steve Brougher 512-276-7476 Vamvoras, Ltd

Jeff Fox 512-994-7527 Westlake Home & Commercial JT Hasty 512-280-1649

Plumbing-Equipment & Supplies Ferguson Facilities Supply 888-334-0004 HD Supply Gilda Garcia 512-647-8167 Maintenance Supply HQ Scott Credeur 512-335-6700

Pole & Exterior Lighting Install & Repair Westlake Home & Commercial JT Hasty 512-280-1649

Pool Compliance Clear Solutions Pool Plastering, LLC Blair LeNoir 512-266-9001 Crystal Clear Pools & Spas Rene Flores 512-339-9304

Pool Equipment/Sales/ Supplies/Maintenance Crystal Clear Pools & Spas Rene Flores 512-339-9304 Poolsure Lisa Simpson 281-914-0284

Pressure WashingEquipment & Service Alpha Paving Industries LLC Bobby Edwards 512-605-9937 ECS (Exterior Cleaning Solutions) Jack Villani 512-317-2983 IAM Facility Solutions Alfredo Madrid 312-613-4633 Infinite Capital Construction Chris Macias 512-368-3854 Powerhouse Home & Commercial Services Sherri Faust 512-441-0800 Roto-Rooter Service Co Jason Carter 512-836-8925 Texas Materials a CRH Company Cody Brunkenhofer 512-861-7100

The Steam Team Ashtynn Bennett 512-739-7237 Under Pressure Powerwashing Taylor Stuart 512-815-2616 Westlake Home & Commercial JT Hasty 512-280-1649

Printing & Graphic Service CND Signs Christian Martinez 512-888-9788 Executive Signs Austin Jacob Dotson 512-292-9939 Fast Signs, Pflugerville Phil Milley 512-953-6333 Ramstedt Enterprises, Inc Jackie Ramstedt 512-255-2226

Private Investigations Texas Metro Protection & Investigations, LLC Ron Lee 512-961-5673

Programable Electronic Locks Singkt Solutions LLC John Victorian 512-599-9800

Promotional Specialties Ice Blue Advertising Chuck Littlepage 832-437-0904 Longhorn Trophies, Inc Don McGraw 512-454-8684 Visual Marketing Ann Poehl 512-580-5728

Property Management JLD Apartment Consulting Services John Dennis 512-345-1673 Multifamily Consulting Group Chad Christian 281-710-3800 National Valet Trash Mike Hurrell 512-859-3770 The Westside Group F Pasion 512-499-8013

Property Management Software RealPage, Inc Stacey Blackwell 972-820-3000

ResMan Catherine Rodriguez 972-349-1406 Yardi Systems Kelly Krier 805-699-2040

R Real Estate-1031 Exchange TMHA DJ Pendleton 512-459-1221

Glass – Mirrors – Screens Window & Patio Door Frame Repairs/Replacements Bevel Strip Mirror Enhancements Custom Window and Door Screens • Window and Door Glass Replacements Delivery & Installation Available • 24 Hour Emergency Service

www.ameristarglass.com PHONE

512.910.3050 •

FAX

512.910.2003

Serving the Apartment Industry Exclusively Since 1989

Real Estate-Consultants JLD Apartment Consulting Services John Dennis 512-345-1673 Lifestyles Unlimited Julie Murphy 210-787-2235x1414 Schultz Associates Ltd Barbara Schultz 480-656-5236

Real Estate-Investment Lifestyles Unlimited Julie Murphy 210-787-2235x1414

Real Estate-Reports Austin Investor Interests Robin Davis 512-261-0100

Real Estate-Residential Sales Apartment Experts Companies Bryan Tindall 512-372-8700 Moveforfree.com Bubba May 210-691-3178

Recycling Services GLR Valet Alex Guzman 512-694-3193 Green City Recycler Sam Ebenezer 240-481-9532 Republic Services Carra Haggberg 512-247-5647

Remodeling Linfield Design Associates, Inc. 512-458-2137 Rago Personnel LLC Johnny Ramos 512-378-0690

Remodeling & RepairBuilding Contractor A-1 Services Maintenance Contractors Ron Little 512-443-2222

Bartley Construction Dennis Bartley 512-303-9688 Belfor Property Restoration Thomas Hannan 512-610-3015 Camp Construction Peter Flynn 512-394-1111 Capitol Construction/CPC Barbara Crawford 512-289-0227 Champion Contractors & Services Customer Service 877-242-6748 Contractors, Inc Rob Walters 512-733-0600 Crestmark Construction Services Brenda Nite 713-426-6161 Gage Multifamily Services Rich Trepanier 512-368-8376 Infinite Capital Construction Chris Macias 512-368-3854 J-Conn Roofing & Repair Service, Inc Jon Conner 512-479-0510 JMI Contractors Grant Jacobs 210-492-8181 Lightning Electrical, LLC Rick Morgan 512-642-4417 One Eighty Construction Travis Case 512-480-8094 Powerhouse Home & Commercial Services Sherri Faust 512-441-0800 Protractor Services Rebecca Harris 512-845-6751 Renaissance Contracting, LLC Anthony Mullens 512-691-9047

TBC Services, LLC Tom Burghart 512-217-8020 UCS Ben Wells 512-385-6600 Westlake Home & Commercial JT Hasty 512-280-1649

Renovation Products Cinch Kit Brooks Laser 281-607-4400 VIMA Decor, Ltd Maia Jimenez 512-522-8130

Renovations Alfred’s Construction & Renovation Nelson Jimenez 512-339-0780 Capitol Construction/CPC Barbara Crawford 512-289-0227 Centex Construction Mark Herbert 281-587-5400 Central Renovations Solutions Jeff Calvery 469-567-2400 Cinch Kit Brooks Laser 281-607-4400 Crestmark Construction Services Brenda Nite 713-426-6161 Gage Multifamily Services Rich Trepanier 512-368-8376 Indigo Austin Angel Davila 303-809-2401 Integro Roofing Harley Coons 512-659-2038 Lightning Electrical, LLC Rick Morgan 512-642-4417

Products and Services

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53

Linfield Design Associates, Inc. 512-458-2137 One Eighty Construction Travis Case 512-480-8094 PCI Texas Jeff Pancone 512-983-6831 Quality Surface Solutions,Inc. Karma Delgado 512-441-2909 State Contractors, LLC Creston Simmons 512-960-2484 The Container Store Stephanie French 972-538-6600 TiCon Texas Construction Services Trey Murphy 281-932-8521 UCS Ben Wells 512-385-6600 Westlake Home & Commercial JT Hasty 512-280-1649

Renter Insurance Products and Services

Assurant Patrick Regan 877-277-4811 ePremium Insurance Ann Padgett 513-972-4880 RealPage, Inc Stacey Blackwell 972-820-3000

Replacement Windows Westlake Home & Commercial JT Hasty 512-280-1649

Resident Retention Programs hOp Chris Peifer 813-389-4389

Resident Screening Service MRI Software Joe Shoecraft 972-385-2800 National Tenant Network Stacy Howell 800-801-1371 RealPage, Inc Stacey Blackwell 972-820-3000 Tenant Tracker, Inc Troy Pate 800-658-9369

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Resurfacing Centex Painting, Inc 512-554-8303 Excalibur Painting, Inc Omar Reyes 512-459-8600 Flavor Finish Resurfacing Tracy Ross 512-993-1090 Painting Connection Robier Rodriguez 806-445-6791 Powerhouse Home & Commercial Services Sherri Faust 512-441-0800 Quality Service of Texas, Inc Jessica Hernandez 512-244-2777 Rago Personnel LLC Johnny Ramos 512-378-0690 Westlake Home & Commercial JT Hasty 512-280-1649

Retaining Walls Camp Construction Peter Flynn 512-394-1111 JMI Contractors Grant Jacobs 210-492-8181 Rago Personnel LLC Johnny Ramos 512-378-0690 Wallco Retaining Walls, Inc Kevin Smotherman 817-561-4901 Westlake Home & Commercial JT Hasty 512-280-1649

Risk Management LeaseTerm Solutions Debbie Kimball 888-814-6950 Renters Legal Liability LLC Cheryl Leonard 801-994-0237

Rodent Control Absolute Pest Management Tony Ragan 512-444-0262 Pest Management, Inc Sarah DiCicco 512-288-1007

Roof Waterproofing Blue Sky Roofing Chad Robinson 512-495-9770

Chamberlin Roofing & Waterproofing Daryl Ball 512-275-1600 D&G Quality Roofing, Inc Christa Weatherby 817-568-8300 GPS Roof Leak Repair Trey King 888-958-5048x101 Integro Roofing Harley Coons 512-659-2038 JMI Contractors Grant Jacobs 210-492-8181 LSR Multifamily Jesus Zamarron 214-869-4479 Westlake Home & Commercial JT Hasty 512-280-1649

Roofing Consultants Integro Roofing Harley Coons 512-659-2038 Oliver Roofing Systems Rick Brier 512-834-7500

Roofing Services Alpha Roofing Industries, LLC Peter Brady 512-587-0898 Camp Construction Peter Flynn 512-394-1111 Chamberlin Roofing & Waterproofing Daryl Ball 512-275-1600 Heritage Construction Co, LLC Daphne Flores 512-528-5559 Infinite Capital Construction Chris Macias 512-368-3854 Integro Roofing Harley Coons 512-659-2038 J-Conn Roofing & Repair Service, Inc Jon Conner 512-479-0510 Oliver Roofing Systems Rick Brier 512-834-7500 Paragon Roofing Inc Phil Bolton 214-493-0753 Rago Personnel LLC Johnny Ramos 512-378-0690

Sanders Roofing & Exteriors Kimberly Sanders 512-550-0000 State Contractors, LLC Creston Simmons 512-960-2484 Westlake Home & Commercial JT Hasty 512-280-1649

Roofs-Cleaning Integro Roofing Harley Coons 512-659-2038 J-Conn Roofing & Repair Service, Inc Jon Conner 512-479-0510 Westlake Home & Commercial JT Hasty 512-280-1649

Roofs-Contractors 2 S-D, Inc Kevin Seelhammer 830-627-2734 A-1 Services Maintenance Contractors Ron Little 512-443-2222 Ace Roofing Company Jason Wright 512-836-7663 Alpha Roofing Industries, LLC Peter Brady 512-587-0898 Bartley Construction Dennis Bartley 512-303-9688 Blue Sky Roofing Chad Robinson 512-495-9770 Camp Construction Peter Flynn 512-394-1111 Capitol Construction/CPC Barbara Crawford 512-289-0227 Chamberlin Roofing & Waterproofing Daryl Ball 512-275-1600 Champion Contractors & Services Customer Service 877-242-6748 Contractors, Inc Rob Walters 512-733-0600 Crestmark Construction Services Brenda Nite 713-426-6161

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D&G Quality Roofing, Inc Christa Weatherby 817-568-8300 Falcon Construction USA Brent McGrath 512-610-1124 GPS Roof Leak Repair Trey King 888-958-5048x101 GreenTech Roofing Brooke Bruce 713-675-7663 Guardian Construction Bill Holcomb 512-250-9478 Heritage Construction Co, LLC Daphne Flores 512-528-5559 Integro Roofing Harley Coons 512-659-2038 J-Conn Roofing & Repair Service, Inc Jon Conner 512-479-0510 JMI Contractors Grant Jacobs 210-492-8181

9/27/18 1:01 PM

Keith Barker Roofing & Solar Keith Barker 512-447-7663 Kidd Roofing Ken Johnson 512-671-7791 LSR Multifamily Jesus Zamarron 214-869-4479 Oliver Roofing Systems Rick Brier 512-834-7500 Paragon Roofing Inc Phil Bolton 214-493-0753 Protractor Services Rebecca Harris 512-845-6751 Sanders Roofing & Exteriors Kimberly Sanders 512-550-0000 TBC Services, LLC Tom Burghart 512-217-8020 Westlake Home & Commercial JT Hasty 512-280-1649

Wilson Roofing Co, Inc Laramie Doyle 855-501-2220 Woods General Contracting, LLC John Woods 817-203-8710

Roofs-Materials D&G Quality Roofing, Inc Christa Weatherby 817-568-8300 GreenTech Roofing Brooke Bruce 713-675-7663 Integro Roofing Harley Coons 512-659-2038 Wilson Roofing Co, Inc Laramie Doyle 855-501-2220

S Satellite TV Kadirnet, LLC Shanna Price 512-997-9774

Screens-Door & Window 1st Choice Energy David Malone 512-345-0956 Affordable Screens & Glass Rick Middleton 512-358-1560 Ameristar Screen and Glass CJ Reed 512-910-3050 Westlake Home & Commercial JT Hasty 512-280-1649

Security & Surveillance ADT Security Services Allen Junek 210-889-3728 Alarmtechs, Inc Terry Delzeit 281-391-6066 Allegion Mark Howell 512-865-0375 Assa Abloy Brooke Bastin 210-243-6513

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Products and Services

Compound Security Specialist Robert Palmerton 512-444-4283 Falcon Patrol Protection, LLC Adam Lee 512-566-8866 Firetrol Protection Systems, Inc. John Rogers 512-687-0115 Greenlogic Lighting & Electric, LLC Rick Alejo 713-489-2252 Kastle Systems Sultana Nailor 713-620-6748 Pro-Vigil, Inc Jeremy Powell 866-616-1318 Secure1One Security & Investigation Services, Inc Adam Hooks 713-266-2644 SentriForce Scott Berta 888-671-2202 Signal 88 Security Texas Justin Nordhausen 512-394-6234 Singkt Solutions LLC John Victorian 512-599-9800 Texas Metro Protection & Investigations, LLC Ron Lee 512-961-5673

Security Cameras ACT Security Group Johnny Atkinson 512-420-9988 Alarmtechs, Inc Terry Delzeit 281-391-6066 Anchor Access Systems Ken Crouse 512-213-1665 Firetrol Protection Systems, Inc. John Rogers 512-687-0115 Pro-Vigil, Inc Jeremy Powell 866-616-1318 Secure1One Security & Investigation Services, Inc Adam Hooks 713-266-2644 SentriForce Scott Berta 888-671-2202 Singkt Solutions LLC John Victorian 512-599-9800

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Security Deposits Assurant Patrick Regan 877-277-4811 ePremium Insurance Ann Padgett 513-972-4880

Security Guard/Patrol Service ACT Security Group Johnny Atkinson 512-420-9988 Falcon Patrol Protection, LLC Adam Lee 512-566-8866 Secure1One Security & Investigation Services, Inc Adam Hooks 713-266-2644 Signal 88 Security Texas Justin Nordhausen 512-394-6234 Texas Metro Protection & Investigations, LLC Ron Lee 512-961-5673

Security Systems ADT Security Services Allen Junek 210-889-3728 Assa Abloy Brooke Bastin 210-243-6513 Firetrol Protection Systems, Inc. John Rogers 512-687-0115 GSC Fire & Security Mark Cummings 512-697-8723 Kastle Systems Sultana Nailor 713-620-6748 Secure1One Security & Investigation Services, Inc Adam Hooks 713-266-2644 Singkt Solutions LLC John Victorian 512-599-9800

Sewer & Drain CleaningService Airco Mechanical Brandi Dathe 512-837-2917 Roto-Rooter Service Co Jason Carter 512-836-8925 Steve’s Plumbing Repair Steve Brougher 512-276-7476 Vamvoras, Ltd Jeff Fox 512-994-7527

Sewer Contractors Airco Mechanical Brandi Dathe 512-837-2917 Roto-Rooter Service Co Jason Carter 512-836-8925 Vamvoras, Ltd Jeff Fox 512-994-7527

Sheet Metal Chamberlin Roofing & Waterproofing Daryl Ball 512-275-1600 Integro Roofing Harley Coons 512-659-2038 Oliver Roofing Systems Rick Brier 512-834-7500

Sheetrock Repair Excalibur Painting, Inc Omar Reyes 512-459-8600 Powerhouse Home & Commercial Services Sherri Faust 512-441-0800 Rago Personnel LLC Johnny Ramos 512-378-0690 Westlake Home & Commercial JT Hasty 512-280-1649

Shower Pans Lone Star Carpet Lee Moerbe 512-836-9311 Westlake Home & Commercial JT Hasty 512-280-1649

Siding Integro Roofing Harley Coons 512-659-2038

Siding-Contractors A-1 Services Maintenance Contractors Ron Little 512-443-2222 Bartley Construction Dennis Bartley 512-303-9688 Capitol Construction/CPC Barbara Crawford 512-289-0227 Contractors, Inc Rob Walters 512-733-0600

Crestmark Construction Services Brenda Nite 713-426-6161 Guardian Construction Bill Holcomb 512-250-9478 JMI Contractors Grant Jacobs 210-492-8181 Protractor Services Rebecca Harris 512-845-6751 Westlake Home & Commercial JT Hasty 512-280-1649 Whitestone Bathroom Solutions Paul James 512-710-8554

Signs Alpha Paving Industries LLC Bobby Edwards 512-605-9937 CND Signs Christian Martinez 512-888-9788 Executive Signs Austin Jacob Dotson 512-292-9939 Fast Signs, Pflugerville Phil Milley 512-953-6333 Hardman Signs Chole Hardman 713-957-2324 Signs West Jim Ashley 512-282-5001 Sun Signs Bill Holloway 512-326-2451 Texas Materials a CRH Company Cody Brunkenhofer 512-861-7100

Small Business Bank TruWest Credit Union Richard Gaines 512-252-6032

Sound Systems & Equipment Alarmtechs, Inc Terry Delzeit 281-391-6066 Kadirnet, LLC Shanna Price 512-997-9774 Secure1One Security & Investigation Services, Inc Adam Hooks 713-266-2644

Singkt Solutions LLC John Victorian 512-599-9800

Speakers-Educational Ramstedt Enterprises, Inc Jackie Ramstedt 512-255-2226

Sprinklers-Automatic-Fire American Fire Systems Craig Branstetter 713-466-9898

Sprinklers-Garden & Lawn Vista Lawn and Landscapes Cliff Lammons 512-569-6521

Staffing Services BG Multifamily Nikki Burleson 512-481-1234 Hire Priority Staffing Danielle Berryann 512-338-4473 Homeland Staffing Inc Zina Hunter 512-243-7709 Star Personnel Ashley Arellano 832-242-6800 The Liberty Group Shay Mickler 512-225-1860

Stairs TBC Services, LLC Tom Burghart 512-217-8020 Westlake Home & Commercial JT Hasty 512-280-1649

Storage Unit Facility Olympia Moving & Storage Steven Rodriguez 512-837-8296

Stucco & Exterior Coating Contractor 2 S-D, Inc Kevin Seelhammer 830-627-2734 Camp Construction Peter Flynn 512-394-1111 Chamberlin Roofing & Waterproofing Daryl Ball 512-275-1600 Contractors, Inc Rob Walters 512-733-0600 FIDUS Construction Services Lauren Hudler 512-607-5897

Guardian Construction Bill Holcomb 512-250-9478 JMI Contractors Grant Jacobs 210-492-8181 Keith Barker Roofing & Solar Keith Barker 512-447-7663 Westlake Home & Commercial JT Hasty 512-280-1649

Subfloor Repair Capitol Floor Paula Paulo 512-339-1555 Colors Unlimited Rob Tatrow 512-339-3023 Lone Star Carpet Lee Moerbe 512-836-9311 McMahan’s Flooring, Inc Brenda Carpenter 855-472-7585 Powerhouse Home & Commercial Services Sherri Faust 512-441-0800 Rago Personnel LLC Johnny Ramos 512-378-0690 Westlake Home & Commercial JT Hasty 512-280-1649

Submetering Systems Guardian Water & Power, Inc Mark Mathis 512-743-6663 Minol USA Will Castro 346-314-3921 National Exemption Service Donna Ismajili 800-241-8651 RealPage, Inc Stacey Blackwell 972-820-3000 TMHA DJ Pendleton 512-459-1221

Swimming Pool & Patio Furniture-Dealers Kraftsman Commercial Playgrounds & Water Parks Melissa Valdez 281-353-9599

Swimming Pool Code Compliance Clear Solutions Pool Plastering, LLC Blair LeNoir 512-266-9001 Crystal Clear Pools & Spas Rene Flores 512-339-9304 Hines Pool & Spa Andy Hines 512-873-8565 TMHA DJ Pendleton 512-459-1221

Swimming PoolContractors Clear Solutions Pool Plastering, LLC Blair LeNoir 512-266-9001 Crystal Clear Pools & Spas Rene Flores 512-339-9304

Hines Pool & Spa Andy Hines 512-873-8565

Swimming PoolMaintenance Equipment & Supplies Crystal Clear Pools & Spas Rene Flores 512-339-9304 HD Supply Gilda Garcia 512-647-8167 Hines Pool & Spa Andy Hines 512-873-8565 Maintenance Supply HQ Scott Credeur 512-335-6700

Swimming Pool-Repair & Renovation BR Texas Richard Riley 210-504-4630

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Clear Solutions Pool Plastering, LLC Blair LeNoir 512-266-9001 Crystal Clear Pools & Spas Rene Flores 512-339-9304 Hines Pool & Spa Andy Hines 512-873-8565 JMI Contractors Grant Jacobs 210-492-8181 Sundek of Austin Rick Hubbard 512-928-8000

T Tax Consultants

Products and Services

Allshouse Group Kurt Allshouse 713-353-2556 Five Stone Tax Advisers JD Garcia 512-833-5829 Marvin F Poer & Company Kevin Kirkpatrick 210-377-3400 Morrison & Head, LP Kelli Morrison 512-302-5800

Tax Strategy CSSI – Cost Segregation Services, Inc. Joseph Beggins 832-690-7216 Five Stone Tax Advisers JD Garcia 512-833-5829

Telecommunications Service Kadirnet, LLC Shanna Price 512-997-9774 Kings III Emergency Communications Gary Weldon 512-992-4134 Singkt Solutions LLC John Victorian 512-599-9800 Slingshot, Inc Kourtney Hunt 512-290-9001

Telephone-Answering Service ACTIV Answer By Audio Images Sarah Bearden 800-487-0206x231 Apartment Lines Scott Dunham 800-583-7769

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Telephone-Coin/Card Operated Kings III Emergency Communications Gary Weldon 512-992-4134

Telephone-Equipment & Repair Singkt Solutions LLC John Victorian 512-599-9800

Telephone-Service Kadirnet, LLC Shanna Price 512-997-9774 Singkt Solutions LLC John Victorian 512-599-9800

Television Kadirnet, LLC Shanna Price 512-997-9774

Television-Cable Kadirnet, LLC Shanna Price 512-997-9774

Temporary Personnel BG Multifamily Nikki Burleson 512-481-1234 Hire Priority Staffing Danielle Berryann 512-338-4473 The Liberty Group Shay Mickler 512-225-1860 The Personnel Store, Inc Michael Harris 512-236-1400

Tenant Screening Service AmRent Lisa Rusie 855-532-2883 CoreLogic SafeRent Jason Pitzel 949-214-1000 RealPage, Inc Stacey Blackwell 972-820-3000 Tenant Tracker, Inc Troy Pate 800-658-9369 TMHA DJ Pendleton 512-459-1221

Termite Control Absolute Pest Management Tony Ragan 512-444-0262 Diligent Services 800-345-4436

EnviroSMART Pest Solutions Blair Holden 512-997-1000 Pest Management, Inc Sarah DiCicco 512-288-1007 The Bug Master Rod Howard 512-250-1500 Worldwide Pest Control Myrna Salinas 512-476-2847

Tile and Grout Cleaning Blackmon Mooring of Austin Dara Rosales 512-434-9394 Colors Unlimited Rob Tatrow 512-339-3023 Floor King, Inc Roy Whitaker 512-346-7034 Stanley Steemer International, Inc. Cody Flesch 682-201-5795 The Steam Team Ashtynn Bennett 512-739-7237 UCS Ben Wells 512-385-6600 Westlake Home & Commercial JT Hasty 512-280-1649

Tile Sales & Installation-Ceramic Capitol Floor Paula Paulo 512-339-1555 Colors Unlimited Rob Tatrow 512-339-3023 Floor King, Inc Roy Whitaker 512-346-7034 Lone Star Carpet Lee Moerbe 512-836-9311 Powerhouse Home & Commercial Services Sherri Faust 512-441-0800 Westlake Home & Commercial JT Hasty 512-280-1649

Tile Sales & InstallationNon-ceramic Colors Unlimited Rob Tatrow 512-339-3023

Floor King, Inc Roy Whitaker 512-346-7034 Westlake Home & Commercial JT Hasty 512-280-1649

Towing-Impound Service A&A Wrecker and Recovery Tasha Mora 512-670-7578 ATX Towing Michael Montoya 512-400-8655 G&G Impounding, LLC Ricardo Guerra 512-373-8353 Reliant Towing Mark Schroeder 512-363-5900 Space Makers Towing Jason Wright 512-961-3076 Triton Towing Erica Hanlon 512-252-2727

Towing-Wrecker Service A&A Wrecker and Recovery Tasha Mora 512-670-7578 ATX Towing Michael Montoya 512-400-8655 G&G Impounding, LLC Ricardo Guerra 512-373-8353 Reliant Towing Mark Schroeder 512-363-5900 Space Makers Towing Jason Wright 512-961-3076 Triton Towing Erica Hanlon 512-252-2727

Training-Sales & Marketing Ramstedt Enterprises, Inc Jackie Ramstedt 512-255-2226

Transportation Capital Metro Lonny Stern 512-389-7509

Trash Containers Green Garbology Steve Inmon 888-546-1299 Republic Services Carra Haggberg 512-247-5647

Trash Hauling Bio-One Austin George Morrison 512-897-9193 Central Texas Refuse, Inc Ben Bracher 512-243-2833 GLR Valet Alex Guzman 512-694-3193 Pro Valet Trash Patrick Kelley 512-751-2900 Republic Services Carra Haggberg 512-247-5647 The Junkluggers of Austin Laura Chavez 512-638-0310 Valet Living Linda Izaguirre 877-574-2587 Waste Connections Kim Stone 512-251-5622 Westlake Home & Commercial JT Hasty 512-280-1649

Trash Removal Bio-One Austin George Morrison 512-897-9193 Bulk Trash Removal, Inc Courtney Wingo 512-216-6436 Pro Valet Trash Patrick Kelley 512-751-2900 Rago Personnel LLC Johnny Ramos 512-378-0690 Republic Services Carra Haggberg 512-247-5647 The Junkluggers of Austin Laura Chavez 512-638-0310 Waste Consolidators, Inc Ken Garst 480-897-3601 Westlake Home & Commercial JT Hasty 512-280-1649

Tree-Insect & Disease Control Certified Arbor Care, Inc Stephen Matcha 512-671-8733 Davey Tree Expert Co Mark Mann 512-451-4986

Pest Management, Inc Sarah DiCicco 512-288-1007

Tree-Maintenance Service Austin Tree Surgeons Brad Ridenhour 512-301-4400 Certified Arbor Care, Inc Stephen Matcha 512-671-8733 Davey Tree Expert Co Mark Mann 512-451-4986 JMI Contractors Grant Jacobs 210-492-8181 Westlake Home & Commercial JT Hasty 512-280-1649

Trophies & Plaques Longhorn Trophies, Inc Don McGraw 512-454-8684

U Utilities-Billing Service Guardian Water & Power, Inc Mark Mathis 512-743-6663 Hocutt, Inc Kevin Hammer 214-381-9991 National Exemption Service Donna Ismajili 800-241-8651 Performance Utility Management & Billing, LLC Cole Denton 512-394-8359

Utilities-Management Guardian Water & Power, Inc Mark Mathis 512-743-6663 National Exemption Service Donna Ismajili 800-241-8651 Performance Utility Management & Billing, LLC Cole Denton 512-394-8359

Utility Billing Guardian Water & Power, Inc Mark Mathis 512-743-6663 Hocutt, Inc Kevin Hammer 214-381-9991

Minol USA Will Castro 346-314-3921 National Exemption Service Donna Ismajili 800-241-8651

Utility Consultant EnergyLink Rob Porras 713-416-2677 Performance Utility Management & Billing, LLC Cole Denton 512-394-8359

Utility Evaluation Performance Utility Management & Billing, LLC Cole Denton 512-394-8359

V Valet Trash Central Waste Management Justin Behrmann 512-783-8898 DoorSide Valet Trash David Simes 737-222-9177 Garbage Grabbers Valet Trash Kacie West 512-299-1609 GLR Valet Alex Guzman 512-694-3193 Invisible Waste Services Mike Miller 281-936-1410 National Valet Trash Mike Hurrell 512-859-3770 Prestige Trash Valet Services, LLC. Daniel Gonzalez 512-663-8370 Pro Valet Trash Patrick Kelley 512-751-2900 Value Waste Services John Claybrook 469-363-8018 WeDoTrash Eric Leonard 281-783-6123

Valet Waste Pick Up Central Waste Management Justin Behrmann 512-783-8898 DoorSide Valet Trash David Simes 737-222-9177

Invisible Waste Services Mike Miller 281-936-1410 National Valet Trash Mike Hurrell 512-859-3770 Prestige Trash Valet Services, LLC. Daniel Gonzalez 512-663-8370 Pro Valet Trash Patrick Kelley 512-751-2900 Valet Living Linda Izaguirre 877-574-2587 Value Waste Services John Claybrook 469-363-8018 Waste Away, LLC Ron Walser 866-999-2929x704 WeDoTrash Eric Leonard 281-783-6123

Vending American Beverage Consolidators DAnne Doga 512-418-1160

Video Productions ForRent.com Danielle Archuleta 512-326-1133

Products and Services

W Wallpaper & WallcoveringsInstallation C&Z Enterprises Jimmy Zientek 512-989-8377

Washer/Dryer-Rental Appliance Warehouse Tina LeBlanc 512-748-7515 AZUMA Leasing Clint Borchgardt 800-707-1188 Best Wash, Inc James West 281-441-2465 Commercial Equipment Company Andy Northup 972-991-9274 Front and Center Laundry Terry Hyslop 512-738-5264 Luxe Appliances Mitchell Andrus 512-940-1023

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Washer/Dryer-Sales Appliance Warehouse Tina LeBlanc 512-748-7515 Best Wash, Inc James West 281-441-2465 Commercial Equipment Company Andy Northup 972-991-9274 Ferguson Facilities Supply 888-334-0004 WASH Multifamily Laundry Systems, LLC Billye Sutton 512-954-3597

Waste & Recycling Consulting Green Garbology Steve Inmon 888-546-1299 National Valet Trash Mike Hurrell 512-859-3770 Waste Management Jeremy Croke 512-272-6232

Waste Disposal/Recycling Products and Services

Garbage Grabbers Valet Trash Kacie West 512-299-1609 National Valet Trash Mike Hurrell 512-859-3770 Pro Valet Trash Patrick Kelley 512-751-2900 Texas Disposal Systems 512-421-1300 Waste Away, LLC Ron Walser 866-999-2929x704 Waste Connections Kim Stone 512-251-5622 Waste Consolidators, Inc Ken Garst 480-897-3601 Waste Management Jeremy Croke 512-272-6232

Water Heaters & Boilers A-1 Services Maintenance Contractors Ron Little 512-443-2222 Ferguson Facilities Supply 888-334-0004 Roto-Rooter Service Co Jason Carter 512-836-8925

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Vamvoras, Ltd Jeff Fox 512-994-7527

Water-Conservation Absolute Commercial & Environmental Services, Inc Matt Proctor 512-560-1099 Hocutt, Inc Kevin Hammer 214-381-9991

Water-Extraction Belfor Property Restoration Thomas Hannan 512-610-3015 Blackmon Mooring of Austin Dara Rosales 512-434-9394 Colors Unlimited Rob Tatrow 512-339-3023 Powerhouse Home & Commercial Services Sherri Faust 512-441-0800 Quality Service of Texas, Inc Jessica Hernandez 512-244-2777 Roto-Rooter Service Co Jason Carter 512-836-8925 Stanley Steemer International, Inc. Cody Flesch 682-201-5795 The Steam Team Ashtynn Bennett 512-739-7237 The Steamery ATX Tres Davis 512-551-9753 UCS Ben Wells 512-385-6600 Westlake Home & Commercial JT Hasty 512-280-1649

Waterproofing Chamberlin Roofing & Waterproofing Daryl Ball 512-275-1600 Integro Roofing Harley Coons 512-659-2038 Westlake Home & Commercial JT Hasty 512-280-1649

Welding Excalibur Painting, Inc Omar Reyes 512-459-8600

JMI Contractors Grant Jacobs 210-492-8181 Rago Personnel LLC Johnny Ramos 512-378-0690 TBC Services, LLC Tom Burghart 512-217-8020 Westlake Home & Commercial JT Hasty 512-280-1649

Window Cleaning ECS (Exterior Cleaning Solutions) Jack Villani 512-317-2983

Windows-Coverings Classic Same Day Blinds Reed Way 512-926-7700 HD Supply Gilda Garcia 512-647-8167

Windows-Dealers Affordable Screens & Glass Rick Middleton 512-358-1560 Ameristar Screen and Glass CJ Reed 512-910-3050

Wireless Internet Service Kadirnet, LLC Shanna Price 512-997-9774 Singkt Solutions LLC John Victorian 512-599-9800

Wood Floor Sales & Installation Capitol Floor Paula Paulo 512-339-1555 Colors Unlimited Rob Tatrow 512-339-3023 Lone Star Carpet Lee Moerbe 512-836-9311

PRST STD U.S. Postage PAID Permit No. 3123 Austin, TX Austin Apartment Association 8620 Burnet Rd. #475 Austin, TX 78757

Some of the services we Some of the provide: services we provide: •Housekeeping

•Make Ready •Housekeeping •Maintenance •Make Ready •Painting •Maintenance •Bathtub •Paintingand Countertop Restoration •Bathtub and Countertop •Ground Keeping Restoration •Ground Keeping •Carpet Cleaning •Floor Cleaning •Carpet Cleaning •Wood Vinyl Floor •Floor&Cleaning Installation •Wood & Vinyl Floor •Remodeling Installation •Drywall repair •Remodeling •Masonry •Drywall repair •Carpentry •Masonry and more..

•Carpentry and more..

At Rago Personnel LLC we At Rago Personnel LLC we strongly believe in adding strongly believe inservices adding value with quality value with qualitycustomer services service. and exceptional and exceptional customer service.

Rago Personnel LLC Rago Personnel LLC

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