June 2018 Midwest Edition by Autobody News

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Vol. 7 / Issue 9 / June 2018

Belle Tire to Pay $342,000 in Back Wages After Department of Labor Investigation

SCRS Meeting Includes Election, Awards, Info Related to DEG

by Penny Stacey, pstacey@glass.com

by Autobody News Staff

Belle Tire has agreed to pay $342,926 in back wages to 1,207 employees at 100 locations in Michigan, Indiana and Ohio after a U.S. Department of Labor (DOL) Wage and Hour Division (WHD) investigation, according a press release from the DOL. WHD investigators determined Belle Tire violated the overtime provisions of the Fair Labor Standards Act (FLSA) when the company failed to include incentive bonuses and sales commissions earned by employees in their rates of pay when calculating their overtime payment. Instead, WHD alleges that the company paid workers time-and-one-

half of only their base rates, without considering the amounts by which these bonuses and commissions had boosted employees’ straight time earnings. The violation affected nonexempted employees including–tire technicians, mechanics, sales staff, mobile auto glass mechanics, and those offering roadside assistance, according to a report from the DOL. “Wage violations can be avoided when employers understand the requirements under federal labor law. Belle Tire is now training its store managers, supervisors, and payroll personnel to ensure they compute overtime properly and employees receive the wages they have rightfully See Belle Tire, Page 14

14 Charged in Drug Sting at Chicago Body Shop by Staff, TodayTells

Fourteen people were recently charged for their involvement in a drug sting. An investigation by the FBI discovered the operation was running out of a body shop in the 3300 block of W. Cermak Rd. in Chicago, IL. Undercover officers purchased heroin and ecstasy from individuals operating out of the shop. Prosecutors said the owner of the shop allowed drugs to be made and stored at the shop in the Little Village

neighborhood. Officers seized nearly $60,000 in cash, dozens of firearms and drugs. Prosecutors said the following people face charges: • Johnathan Reyna, 25, of Berwyn • Marco Mendoza, 24, of Lyons • Corey Benson, 23, of Chicago • Anton Cole, 23, of Chicago • Anton Little Jr., 20, of Chicago • Devontay Johnson, 26, of Chicago

See Drug Sting, Page 21

A fourth open seat on the board was filled by Dominic During several days of Brusco of PPG, who had events in Denver in midpreviously spent five years April, the Society of Collion the SCRS board earlier sion Repair Specialists this decade. He defeated in(SCRS) elected new board cumbent Mark Bodreau of Matthew members, presented several Caliber Collision, who durMcDonnell ing his 5-year term on the awards and held a meeting that offered presentations on techni- board had sold his Virginia collision cal issues and free tools available to repair business to that consolidator. SCRS Chairman Kye Yeung said Bothe industry. dreau had been “an integral Three current SCRS part of the board,” and hoped board members were rehe would continue to play a elected to another term. Rerole in the association. taining their seats on the board were Michael BradDuring discussions and presentations at the “open shaw of K&M Collision in North Carolina, Bruce Halmeeting” portion of the association’s board meeting in cro of Capital Collision CenAmber Alley Denver, Matthew McDonters in Montana and Paul See SCRS Meeting, Page 56 Sgro of Lee’s Garage in New Jersey.

CA Jury Awards Fired Allstate Employee More Than $18 Million by Denise Johnson, Claims Journal

A former Allstate Insurance Co. employee who was fired following an arrest has been awarded more than $18 million in damages. The San Diego Union-Tribune reported a San Diego jury awarded 55-year-old Michael Tilkey about $2.6 million in actual damages and nearly $16 million in punitive damages in his wrongful termination lawsuit. Tilkey was fired by Allstate in 2016 after he was arrested in Arizona the prior year following an argument he had with his then-girlfriend. According to the original complaint, Tilkey had worked for Allstate for 30 years, starting with the company soon after receiving his bachelor’s degree. He worked his way up to field sales leader, advising 30 inde-

pendent agents and support staff. He alleged that despite his stellar work performance, he was fired without warning in May 2015. The reason given for his abrupt termination was that “threatening anyone” was against company policy. The prior year he stated he had been falsely arrested based on complaints made by a former girlfriend who was under psychiatric care. The charges were later dropped. Allstate’s human resources department conducted an interview with Tilkey about the charges in late 2014. He said he had heard nothing further until his sudden termination. In his suit against Allstate, he contends he had never been convicted of a crime before or since then. Tilkey’s first cause of action alleged Allstate violated the California Labor Code, since it prohibits an employer See CA Jury Awards, Page 60

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Auto Care Association Releases 2018 Collision Trends Report

CONTENTS 14 Charged in Drug Sting at Chicago Body Shop . . . . . . . . . . . . . . . . . . . . . . . . . . 1 1Collision Network in IL, MN, CA and Now NE . 14 A Larger Body of Work: IL Auto Body Shop to Move Into Bigger Building . . . . . . . . . . . . 24 AASP-MN 2018−19 Board of Directors . . . . . . . 8 AASP-MN Announces 24th Annual Golf Outing . . 8 AASP-MN Awards Scholarships. . . . . . . . . . . . . 6 AASP-MN Meeting & Leadership Conference. . 18

Attanasio - Voyomotive Takes Telematics to Whole New Level . . . . . . . . . . . . . . . . . . 54 Ledoux - Dave Illg Collision Repair Center: The Risen Phoenix. . . . . . . . . . . . . . . . . . . . 34 Phillips - 10 Simple Steps to Collision Repair Success From VECO Experts . . . . . . . . . . . . 40 Sisk - ‘Why WIN? Why Conference?’ Webinar Provides Useful Conference Tips . . . . . . . . . 52 Sisk - ASA Partners With Bosch for 4th Webinar: ‘You’ve Got the Power’ . . . . . . . . . . . . . . . . 48

AASP-MO April Meeting Elicits Rave Reviews . 15

Yoswick - Association Leader 5 Years Ago

AASP-MO Hosts Todd Tracy at May Meeting . . 15

Called for DRPs to Include ‘Grandfather

ASA-MW 2018 VISION South of the Border . . . 20

Clause’ . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46

ASA-OH Hosts Successful Educational Event. . . 8 Bates Collision Stands by Quality Work for

Yoswick - Chipotle Executive Offers Concepts

After Department of Labor Investigation . . . . 1 Dave’s Autobody to Rebuild in Galesburg, IL . . . 6 Hackleman Auto Collision Repair in Avon, IN, Recognized for Longevity . . . . . . . . . . . . . . 21 ICS Collision Center Finds Room to Grow in Derby, KS . . . . . . . . . . . . . . . . . . . . . . . . 18 Kinda Krazy Kustoms Owner Finds his Passion Early in DeKalb, IL . . . . . . . . . . . . . . 9 Man Dies From Injuries After Auto Body Shop Car Fire in OH . . . . . . . . . . . . . . . . . . . . . . . . 6 Minneapolis Man Convicted in Auto Insurance Scam Worth Millions . . . . . . . . . . . . . . . . . 20 MN Auto Body Shop Expands With Classic

NATIONAL ABPA Annual Meeting & Convention Exceeds Expectations . . . . . . . . . . . . . . . . . . . . . . . . 58 AMi: Out of the Shadows. . . . . . . . . . . . . . . . . 28 ARA’s 2018 Hill Days and State Legislative Summit Is Most Successful Yet!. . . . . . . . . . 57 ASA Testifies on Repair Procedures Bill . . . . . . 46 Autobody News to Collaborate with Discovery Channel on Auto TV Shows . . . . . . . . . . . . . 30 CA Jury Awards Fired Allstate Employee More Than $18 Million . . . . . . . . . . . . . . . . . 1 Free Auto Data Labels . . . . . . . . . . . . . . . . . . . 59 FTC’s Compliance Warning to Hyundai . . . . . . . 4 How Much Would You Trust an Autonomous

Car Restorations . . . . . . . . . . . . . . . . . . . . . 24

Vehicle? . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

MNCARS Announces Motormouth Campaign. . . 9

How Safety Shapes Driverless Car Technology . 4

MO Body Shop Seeks Deserving Winner

Mike Anderson’s 3rd Webinar Discusses

of Project Pay It Forward . . . . . . . . . . . . . . . 22 St. Louis I-CAR Committee Moves Forward In April Meeting. . . . . . . . . . . . . . . . . . . . . . 14 Vehicles Damaged in Western Iowa After Hailstorm . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Nissan/INFINITI Technology . . . . . . . . . . . . . 26 Mission 2 Hire Program: 400th Veteran . . . . . . 46 Nominations Open for NABC Awards . . . . . . . . . 4 SCRS Meeting Includes Election, Awards, Info Related to DEG . . . . . . . . . . . . . . . . . . . . 1 WAC Takes Shape at April Meeting . . . . . . . . . 59

COLUMNISTS Attanasio - Does Email Marketing Still Work for Body Shops? . . . . . . . . . . . . . . . . . . . . . 38

the collision repair industry. The report aggregates industry sources available from government entities, independent research supplier databases and the Auto Care Association’s internal research. The 2018 Collision Repair Trends report provides in-depth in-

sight into the U.S. collision repair sector of the auto care industry, including the paint, body and equipment (PBE) industry, and also provides an overview of key industry trends in Canada. According to new data, Americans drove a combined 3.2 trillion miles over the last recorded 12-month period, which resulted in $45.8 billion in collision repair-related sales and services—representing nearly one in every five dollars spent in the automotive aftermarket (16.5 percent). The 54-page report is $225 for Auto Care Association members and $450 for non-members. Contact: publications@autocare.org.

That Resonate With Collision Repairers . . . . 50

30+ Years in IL . . . . . . . . . . . . . . . . . . . . . . 10 Belle Tire to Pay $342,000 in Back Wages

The Auto Care Association recently announced the release of its new report, “Collision Repair Trends: Industry Statistics and Analysis,” which delves into the latest data on

Will the Facebook Hack Affect the Automotive Industry? . . . . . . . . . . . . . . . . . . . . . . . . . . 61

INDEX OF ADVERTISERS

REGIONAL

Publisher & Editor: Jeremy Hayhurst General Manager: Barbara Davies Contributing Writers: John Yoswick, Janet Chaney, Toby Chess, Ed Attanasio, Chasidy Sisk, David Luehr, Stacey Phillips, Victoria Antonelli, Gary Ledoux Advertising Sales: Joe Momber, Sean Hartman, Bill Doyle, Norman Morano (800) 699-8251 Office Manager: Louise Tedesco Digital Marketing Manager: Bill Pierce Art Director: Rodolfo Garcia Graphic Designer: Michelle Lucas Online and Web Content Editor: Rochelle Beckel Accounting Manager: Heather Priddy Editorial/Sales Assistant: Randi Scholtes

Serving Illinois, Iowa, Indiana, Kansas, Kentucky, Michigan, Minnesota, Missouri, Nebraska, North Dakota, Ohio, South Dakota, Wisconsin and adjacent metro areas. Autobody News is a monthly publication for the autobody industry. Permission to reproduce in any form the material published in Autobody News must be obtained in writing from the publisher. ©2018 Adamantine Media LLC.

Assured Performance . . . . . . . . . . . . . . . . . . . 6 Audi Wholesale Parts Dealers. . . . . . . . . . . . . 57 Axalta Coating Systems . . . . . . . . . . . . . . . . . . 2 Bettenhausen Automotive . . . . . . . . . . . . . . . 10 BMW of North America, LLC. . . . . . . . . . . . . . 13 BMW Wholesale Parts Dealers . . . . . . . . . . . . 59 Bob Hook Chevrolet . . . . . . . . . . . . . . . . . . . . 34 Borton Volvo Cars. . . . . . . . . . . . . . . . . . . . . . 40 CarcoonAmerica Airflow Systems. . . . . . . . . . . 8 Car-Part.com . . . . . . . . . . . . . . . . . . . . . . . . . 20 Charles Gabus Ford . . . . . . . . . . . . . . . . . . . . 41 Classic Chevrolet . . . . . . . . . . . . . . . . . . . . . . 49 Classifieds . . . . . . . . . . . . . . . . . . . . . . . . . . . 62 Courtesy Subaru . . . . . . . . . . . . . . . . . . . . . . 43 Dent Magic . . . . . . . . . . . . . . . . . . . . . . . . . . 22 Diamond Standard Parts, LLC . . . . . . . . . . . . 31 ECS Automotive Concepts . . . . . . . . . . . . . . . 30 EMS Automotive . . . . . . . . . . . . . . . . . . . . . . 24 Equalizer Industries, Inc. . . . . . . . . . . . . . . . . 15 Erhard BMW of Bloomfield Hills . . . . . . . . . . . 35 Erhard BMW of Farmington Hills . . . . . . . . . . 35 GM Wholesale Parts Dealers . . . . . . . . . . . . . 53 H.E.W. And Associates . . . . . . . . . . . . . . . . . . 18 Honda-Acura Wholesale Parts Dealers . . . . . . . . . . . . . . . . . . . . . . . . 32-33 Hyundai Wholesale Parts Dealers . . . . . . . . . . 51 Infiniti of Naperville . . . . . . . . . . . . . . . . . . . . 39 Jack Phelan Chrysler-Dodge-JeepRam of Countryside . . . . . . . . . . . . . . . . . . 27 Jake Sweeney Chevrolet . . . . . . . . . . . . . . . . 46 Kelly BMW . . . . . . . . . . . . . . . . . . . . . . . . . . . 48 Kia of Des Moines . . . . . . . . . . . . . . . . . . . . . 41 Kia Wholesale Parts Dealers. . . . . . . . . . . . . . 55 Launch Tech USA. . . . . . . . . . . . . . . . . . . . . . 63 Laurel Auto Group of Westmont . . . . . . . . . . . 45

Luther Bloomington Acura-Subaru . . . . . . . . . 47 Maplewood Toyota-Scion . . . . . . . . . . . . . . . . 42 Matrix Automotive Finishes . . . . . . . . . . . . . . . 5 Mazda Wholesale Parts Dealers . . . . . . . . . . . 60 McGrath City Hyundai . . . . . . . . . . . . . . . . . . 52 Mercedes-Benz . . . . . . . . . . . . . . . . . . . . . . . 11 Midwest Parts Group . . . . . . . . . . . . . . . . 16-17 MINI Wholesale Parts Dealers. . . . . . . . . . . . . 58 MOPAR Wholesale Parts Dealers . . . . . . . . . . . . . . . . . . . . . . . . 36-37 Morrison’s Auto Parts. . . . . . . . . . . . . . . . . . . 26 Nissan/Infiniti Wholesale Parts Dealers . . . . . . . . . . . . . . . . . . . . . . . . . . . 56 O’Reilly Auto Parts . . . . . . . . . . . . . . . . . . . . . 23 Original One PartsTM . . . . . . . . . . . . . . . . . . . . 19 Patrick BMW MINI . . . . . . . . . . . . . . . . . . . . . 38 Patrick Hyundai . . . . . . . . . . . . . . . . . . . . . . . 39 Polyvance . . . . . . . . . . . . . . . . . . . . . . . . . . . 21 Red Kap Automotive. . . . . . . . . . . . . . . . . . . . . 9 Richfield-Bloomington Honda. . . . . . . . . . . . . 44 Robaina Industries, Inc. . . . . . . . . . . . . . . . . . 25 SATA Dan-Am Company. . . . . . . . . . . . . . . . . . 7 Subaru Wholesale Parts Dealers. . . . . . . . . . . 57 Symach . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12 The Sharpe Collection of Automobiles. . . . . . . . . . . . . . . . . . . . . . . . 28 Toyota of Des Moines. . . . . . . . . . . . . . . . . . . 41 Toyota Wholesale Parts Dealers . . . . . . . . . . . 58 VanDevere Kia-GM. . . . . . . . . . . . . . . . . . . . . 29 Volkswagen Wholesale Parts Dealers . . . . . . . . . . . . . . . . . . . . . . . . . . . 61 Volvo Wholesale Parts Dealers . . . . . . . . . . . . 54 Zimmer Chrysler-Dodge-JeepRam . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64

Autobody News Box 1516, Carlsbad, CA 92018; (800) 699-8251 (760) 603-3229 Fax www.autobodynews.com editor@autobodynews.com

autobodynews.com / JUNE 2018 AUTOBODY NEWS

How Safety Shapes Driverless Car Technology by TJ Martinell, Lens

A new WA state law that takes effect in June creates a state work group that assists the Washington State Transportation Commission on making annual recommendations to state lawmakers for public policy on the use of driverless or self-driving vehicles. Meanwhile, self-driving tech companies such as Waymo intend to have driverless vehicles available for public rider service by the end of the year with level four technology,

tests that had employees operating them. “You have someone texting, not paying attention to the road, fumbling around with cords,” he said. “It’s actually very easy for humans to start trusting the technology. I made a decision at that point that we would only pursue level four autonomy, because it’s the safest.” He added that complications arise with creating level 2–3 self-driving cars where the driver frequently takes and yields control, which also compounds liability issues.

As driverless technology develops, one company is focusing solely on near-fully autonomous vehicles (AV), a move they believe will address public safety concerns Credit: National League of Cities

which means the car can operate without human control under certain conditions. The highest is level five, where the vehicle is fully autonomous under all conditions. At an April 18 event in Seattle hosted by the Institute for Legal Reform (ILR) and the U.S. Chamber Technology Engagement Center (C_TEC), Waymo Senior Counsel David Tressier outlined how it created the technology to make the vehicles work and in what ways public concerns over safety have driven development. “We are very excited at the prospect of bringing self-driving car technology to the public and improving road safety,” he said. The way to do that is by “building the world’s most experienced driver” through a combination of public road testing and aerospace simulation. Formerly the Google self-driving car project, Waymo later split off to form its own separate company in 2016. Since 2009, its AV software has driven 5 million autonomous miles on public roads. Unlike other autonomous vehicle (AV) companies, Waymo is only focused on level four technology, a decision made based on its experience with Google’s self-driving car 4

One barrier they hope to surmount is public anxiety. A 2017 Pew Research Center survey of 4,135 U.S. adults found that “although they expect certain positive outcomes from these developments, their attitudes more frequently reflect worry and concern over the implications of these technologies for society as a whole.” That worry was perhaps demonstrated after a recent deadly accident in Arizona involving a self-driving Uber vehicle. Although the driver was found to be not at fault, Uber quickly pulled those vehicles from the roads. In January, U.S. Transportation Secretary Elaine Chao announced plans to release a new set of guidelines for autonomous vehicles this summer, in part to promote greater safety. “The deployment of self-driving cars is going to depend on the public acceptance and public trust, so we do feel a responsibility to start educating the public about how it works,” Tressier said. He also argued that part of public acceptance comes with understanding how the technology can eliminate the kind of human error that causes around 90 percent of car accidents in the U.S. In 2016, there were almost 40,000 vehicle accident

JUNE 2018 AUTOBODY NEWS / autobodynews.com

fatalities. There are also costs that might be saved. In 2010 alone, motor vehicle crashes cost the U.S. $871 billion in economic loss and societal harm. That same year, there were 32,999 fatalities, 3.9 million non-fatal injuries and 24 million damaged vehicles. “The status quo is not acceptable,” Tressier said. “As we think then about the future of torts and the … liability regime for this emerging technology, I think it needs to be with the consideration of the backdrop of the status quo. (It) shouldn’t be acceptable. “The prospect and the promise of self-driving cars when deployed… is to reduce these traffic fatalities and increase road safety. They don’t get drowsy … they can see 360 degrees, they can respond, and they can see up to three football fields in every direction.” A 2017 RAND Corporation study concluded that waiting for “nearly perfect” driverless cars could waste an opportunity to reduce accident fatalities. “At best, fatalities are comparable, but, at worst, waiting has high human costs. Under none of the conditions we explored does waiting for significant safety gains result in fewer fatalities.” Another RAND study released that year recommended “an approach in which AVs are introduced gradually as the vehicles meet a set of incremental, performance-based benchmarks” and “that the target benchmark of AV performance can determine the cap on vehicles’ deployment or, conversely, the number of vehicles desired can determine what benchmark should be set.” Also released in 2017 was Waymo’s safety report, the first of its kind, which described in detail how the vehicles operate. One feature of these vehicles is overlapping sensors, which Tressier said “will be important when it comes to liability, because it is so critical for safety. It (AV software) has to make sense of what it’s seeing in the world.” We thank Lens for reprint permission.

Nominations Open for NABC Awards

The National Auto Body Council (NABC) announced online nominations are now open for its Annual Awards Program. Nominations are being accepted in two award categories:  The Award of Distinction recognizes individuals who have gone above and beyond in volunteerism, charitable, selfless acts and made a difference in changing and saving lives. Any individual, business organization or group employed in a collision industry-related segment, such as collision repair facility, vehicle manufacturer, supplier/vendor, educator, insurer, independent appraiser or trade association is eligible to be nominated.  The Body Shop Image Award recognizes the most significant improvements made to a shop’s interior, exterior and operations and as a result, helped enhance the customer's experience with the collision repair process. Any body shop completing a remodeling during the calendar year 2017 is eligible to be nominated. NationalAutoBodyCouncil.org.

FTC’s Compliance Warning to Hyundai

On April 9, the Federal Trade Commission (FTC) issued a “compliance warning” to Hyundai Motor Company regarding violations of the Magnuson Moss Warranty Act's (MMWA) prohibition against tie-in sales of branded products and services as a condition of warranty coverage. FTC specified the following website statement as problematic: “The use of Hyundai genuine parts is required to keep your Hyundai manufacturer’s warranties and any extended warranties intact.” Should Hyundai fail to eliminate such statements, FTC may take “legal action.” While AOCA, Auto Care and the Tire Association of America wish that the FTC action had been stronger, they are pleased that the agency has publicly warned the companies that it is illegal under the Magnuson Moss Warranty Act to require the use of a manufacturer part or service in order to maintain a warranty.

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autobodynews.com / JUNE 2018 AUTOBODY NEWS

Dave’s Autobody to Rebuild in Galesburg, IL

his insurance company is recommending knocking down the gutted The fire that gutted a detail build- detail shop and rebuilding on the ing for Dave’s Autobody in April same spot. But business has not been affected as employees have likely started as an electrical fire. Galesburg, IL, fire Captain moved around and are sharing Brock Schmitt, a fire investigator, workspaces. “We have moved it all intersaid the origin point was in the workspace area that included an nal[ly] and our detail shop is doing outlet, extension cord and extrac- the same exact volume as before, tor, a machine used for upholstery but it did cramp other departments,” Dunn said. But with spring weather settling in, outside work is possible for detail jobs. When a tear-down and rebuild might start remains unknown, but Dunn did say he hopes to “be back to full strength Weeks after a fire gutted the detail shop, Dave's Autobody by the first of the year.” Overall, Dunn said plans to rebuild. Credit: Steve Davis/The Register-Mail “it was a little inconvenwork. Those three all melted to- ient for the first week,” but it has gether, so what exactly started the been back to business as usual as all fire in the early hours of April 7 re- the employees continue to work and mains unknown, but its point of there has been one drop in the detail business. origin is clear. We thank The Register-Mail Dave Dunn, owner of Dave’s Autobody at 2171 Grand Ave., said for reprint permission. by Robert Connelly, The Register-Mail

AASP-MN Awards Scholarships

The Alliance of Automotive Service Providers of Minnesota (AASPMN) is pleased to announce scholarship awards totaling $14,000 to help automotive service and collision repair students pay for tuition and tools during the 2018–19 school year. The scholarships are in the amount of $1,000 per student and were made possible by a successful fundraising drive within the AASPMN membership, as well as generous donations from the Minnesota State I-CAR Committee and the Bill Smith Fund. The recipients are: • Maxwell Asplund, Hennepin Technical College, Eden Prairie – Auto Body Collision Repair • James Baskfield, Hennepin Technical College, Eden Prairie – Auto Body Collision Repair • Benjamin Erickson, Hibbing Community College, Hibbing – Automotive Service Technology • Kurt Hanlin, Jr., Century College, White Bear Lake – Automotive Service Technology • Tiffani Hauta-Sanders, Hibbing Community College, Hibbing – Automotive Service Technology • Hunter Hedstrom, MN State Community & Technical College, 6

Moorhead – Automotive Service Technology • Eric Hoffman, Hennepin Technical College, Eden Prairie – Automotive Service Technology • Logan Koffler, Pine Technical College, Pine City – Automotive Service Technology • Jackson Lee, St. Paul Technical College, St. Paul – Automotive Service Technology • Gavin Legrand, Century College, White Bear Lake – Automotive Service Technology • Alan Ruiz-Rubio, Hennepin Technical College, Eden Prairie – Auto Body Collision Repair • Dustin Scheibel, South Central College, North Mankato – Auto Body Collision Repair • Brandon Utech, Rochester Community & Technical College, Rochester – Automotive Service Technology • Lane Walstrom, Ridgewater College, Willmar – Automotive Service Technology Congratulations to all of this year’s recipients! The scholarship awards are the centerpiece of AASP-MN’s Automotive Education Fund.

JUNE 2018 AUTOBODY NEWS / autobodynews.com

Man Dies From Injuries After Auto Body Shop Car Fire in OH

Firefighters said it started as a car fire and then spread to the busiA man who was seriously burned ness. The incident happened at KK when a car caught fire at a Spring- & Son Auto Repair in the 2200 field Township, OH, body shop in block of Wilson Avenue. Hendley was taken to UC MedApril has died from his injuries. ical Center, where he succumbed to his injuries. “The firemen— they did a hell of a job. They got there and it was a very dangerous situation for them just to walk up to the building. They attacked the fire, they A car caught fire at a Springfield Township auto body shop stayed on it and they Credit: FOX19 NOW knocked it down,” witKevin Hendley, 62, was found ness Vincent Jones said. Firefighters said damage to the by his wife and pulled from the business was estimated at $100,000. burning car. “His clothes were burned, his hair was burned… it was pretty We thank FOX19 NOW for reprint rough,” witness Kristi Distler said. permission. by Staff, FOX19 NOW

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autobodynews.com / JUNE 2018 AUTOBODY NEWS

ASA-OH Hosts Successful Educational Event by Chasidy Rae Sisk

On April 19, ASA-OH held a successful educational event called Equipment Tsunami. According to ASA-OH Executive Director Matt Dougher, “The event went well, and attendees walked away with some great information on the latest technology with equipment and tools that will make their business more efficient and profitable. The information was very valuable to the shop owners because attendees learned about the future of the equipment and tools that they will need to use to be successful and profitable.” Bosch’s Steve Zak provided information about Advanced Driver Assistance Systems (ADAS), explaining the importance of following proper

procedures when repairing these systems. Tom McGee demonstrated Spanesi’s new state-of-the-art measur-

A BASF representative demonstrated its Glasurit UV primer

ing system, which was designed to improve efficiency and ensure a proper repair to OEM specifications. Mike Hoeneise of Car-O-Liner delivered information about the latest welding and riveting equipment for properly welding the many different

AASP-MN Announces 24th Annual Golf Outing

The Alliance of Automotive Service Providers - Minnesota (AASP-MN) invites all collision and mechanical industry professionals and vendor suppliers to attend its 24th Annual Golf Outing on Tuesday, June 19 at Keller Golf Course in Maplewood.

More than 150 AASP-MN members, employees, vendors and insurance industry representatives are expected to enjoy the day of golf and socializing. Play will begin at noon, followed by a social hour and awards presentation. The cost to participate

JUNE 2018 AUTOBODY NEWS / autobodynews.com

materials used to construct today’s vehicles. 3M shared information about its CLAMP program, which provides documentation to help shops collect payment from insurance companies for the supplies and materials used during the repair process. Finally, BASF demonstrated its Glasurit UV primer, which cures extremely quickly using a portable UV curing light, allowing repairers to begin sanding in less than a minute. Dougher shared, “The purpose of the event was to give shop owners a glimpse into the future of the equipment and tools needed to repair the automobile of today and the future. Association events like this are so very important to keep shop owners on the cutting edge of the industry.” Visit www.asaohio.org for more information on ASA-OH and its events.

is $100 per golfer or $400 per foursome. Golf holes are also available to sponsor for $350 each. For additional information, contact the AASP-MN office at (612) 623-1110 or 800-852-9071 or online at www.aaspmn.org.

AASP-MN 2018−19 Board of Directors

April marked the beginning of service for the 2018–19 Alliance of Automotive Service Providers of Minnesota (AASP-MN) Board of Directors. The association is pleased to welcome Randy Miller, Collision Specialists, Inc. and Austin and Tom Archambault, St. Anthony Mobil, St. Anthony. They join other members of the Board, which include: Will Latuff, President; Wayne Watson, Immediate Past President; Carl Thomas, Secretary/Treasurer; Dave Bock, Associate Division Director; Matthew Feehan, Collision Division Director; Randy Notto, Mechanical Division Director; Bruce Tschida, Collision Seat. AASP-MN also extends a sincere thank you to this year’s outgoing board members: Greg Kasel and Mars Overlee. The 2018–19 Board was installed during the AASP-MN Annual Meeting & Leadership Conference, April 5, at the Doubletree by Hilton Bloomington – Minneapolis South, Bloomington, MN.

Kinda Krazy Kustoms Owner Finds his Passion Early in DeKalb, IL

grow, he said. Ignacek moved to his current location less than a year after Steven Ignacek said he runs his opening. Kinda Krazy Kustoms speauto shop on principles of honesty, cializes in custom paint jobs, body integrity, comfort and relationship- work and complete restorations. It also offers simple services, such as checkbuilding above all else. ups and oil changes. “The joys about being an owner and since opening my doors are the people I meet,” Ignacek said. “The satisfaction I get is more rewarding than the paycheck itself.” Ignacek, a Sycamore resident, has always been around cars. Growing up Steven Ignacek, owner of Kinda Krazy Kustoms, poses in Naperville, he helped with his 1962 Ford Thunderbird in front of his auto shop his grandfather, SL Gorin DeKalb, IL. Credit: Josh Tolentino don, with anything that “This industry is very cutthroat,” was needed around the family’s junkhe said. “There are so many competi- yard. He tinkered with cars and quickly tors out there. Many shops cut corners. I’m not into that. I don’t do that.” found his passion. “I got bit by the auto bug,” Ignacek, owner of Kinda Krazy Kustoms, at 1864 Sycamore Rd. in Ignacek said. “I always wanted to DeKalb, IL, started his business in- learn about cars. I wanted to know side his own garage in 2013. His how things worked and how to fix clientele at first consisted of family them.” After graduating from Waubonand close friends. It didn’t stay that way for long. Quality service and sie Valley High School in Aurora, honest pricing helped his business Ignacek went to College of DuPage, by Josh Tolentino, Daily Chronicle

where he earned a certification in automotive service excellence. He worked several years for a towing and repossession company before becoming a full-time truck driver. Ignacek was making good money, but said he knew something didn’t feel right. “I got tired of hearing people getting ripped off by other mechanics and body shops,” he said. “That’s how I started Kinda Krazy Kustoms. I wanted to take care of customers. I heard some prices of what friends and family were paying. I thought, ‘How is that possible?’” Ignacek has kept his circle small. He has only two full-time employees. The shop completed 40plus full-body restorations in 2017, Ignacek said. He hopes to move to a larger garage soon. “I want somebody to come to my shop and know they’re getting the best deal,” Ignacek said. “If something isn’t broke, I’m not going to replace it. I’m not going to recommend something you don’t need. “I want to provide honesty.” We thank Daily Chronicle for reprint permission.

MNCARS Announces Motormouth Campaign

MNCARS—Minnesota Careers in Auto Repair and Service—is pleased to announce the launch of its Motormouth™ campaign. All automotive professionals across Minnesota are invited to join the movement to promote auto service and collision repair careers by being a Motormouth for the industry. MNCARS has created a fully stocked toolbox of information to help them get started. (www .carcareers.org/motor-mouth/) The toolbox contains a variety of resources, tips and materials to help industry members get involved in their local community and start having conversations with customers, community members and students about the career potential in the automotive industry. Dan Sjolseth, MNCARS chairman, stated, “In order to really make a difference, this work has to be undertaken by more than just AASP-MN staff and a handful of active and dedicated volunteers. The entire industry must pitch in, get involved and do their part to help solve the industry’s workforce shortage.”

autobodynews.com / JUNE 2018 AUTOBODY NEWS

Bates Collision Stands by Quality Work for 30+ Years in IL by Robyn Gautschy, The Register-Mail

Steve Bates got into the auto body business a step at a time. The son of a mechanic, Bates grew up with an interest in cars and took to tinkering with them from an early age. As an adult, he began working as a welder at Butler Manufacturing and then opened Bates Collision Center on Main Street in 1985. But for the first three years of that venture, Bates kept his job at

means so much to his business. Register Mail: Give us some background on you. Where did you grow up and go to school? How did you come to open your own body shop?

Steven Bates: I grew up mostly in Galesburg—when I was 12 years old we moved here from Davenport. I went to work for Butler Manufacturing. I was out there for 14 years as a welder and I got a bright idea that I was going to get a dealer’s license and open up a body shop. So I got the dealer’s license and opened up a shop (in 1985) ... and for three years I did both jobs. I worked third shift at Butler and then I came in here for the day shift. After three years, I thought—in 1988 we had a big hail storm—so I thought, if I’m going to quit (Butler), now’s a good time to quit. So I quit Butler and we’ve stayed pretty busy here. ... We started out across Bates Collision owner Steve Bates poses for a photo in the the street. ... We ended up company's shop at 799 E. Main St Credit: Steve Davis,The renting the building behind Register-Mail that and then the building Butler, working the third shift and next door. In 1990 we built this buildturning right around to build his ing. fledgling business. He spent three years working around the clock be- RM: Why did you make the switch fore a 1988 hailstorm convinced him from welding at Butler to opening he was ready to be a one-job man. your own auto body shop? What inSo, he quit his job at Butler and terested you about working with began working full-time in the auto cars? industry. Bates Collision Center contin- SB: I’ve always liked cars. My dad ued to grow its customer base as well was a mechanic and had a dealer’s lias its square footage: In 1990, the cense and I’d always messed with business moved across the street to cars, even when I was young. He had its current facility at 799 E. Main St. a salvage yard when we moved to in Galesburg, IL. Galesburg; it’s why we moved to Today, the shop employs 12 peo- Galesburg. I had always been interple, or 14 if you count Steve and his ested in cars and was tired of workwife, Patsy, who handles accounting ing for somebody else, so I decided matters. And more than 30 years I wanted to try something on my later, Bates isn’t ready to slow down: own. I enjoyed Butler; it was a good He hopes to expand his shop in the job, but I decided to try this and near future, and he handles rental make it work. We knew a lot of peoproperties on the side. And, as any ple and it worked out good for us. I auto body man will tell you, the was always very picky and people learning process never really ends, knew that, so we had a good followespecially with how quickly technol- ing right away. ogy is transforming the auto industry. Read on as Bates discusses his RM: Cars and technology change so commitment to quality body work, quickly—and you’ve been in the his advice for staying safe on the business for more than 30 years. What road this summer and why teamwork are some of the biggest changes 10

JUNE 2018 AUTOBODY NEWS / autobodynews.com

you’ve seen in the auto industry in that time? SB: Technology is coming so fast, like many other things—phones or anything else. Cars are getting so sophisticated. You’ve got cars that can drive themselves, you’ve got cars with sensors that tell you when

tend, so we try to stay on top of everything we can. ... Cars are getting pretty sophisticated, so it takes a lot of training and skill to work on them. RM: How has Bates Collision changed and grown over the years?

SB: I think the main thing about our business that has helped us is it’s a team effort. We’ve always had a good staff and good people, and Michelle (Terpening, estimator and insurance specialist) and the girls do a really good job. We do everything around here as a team. Everybody works toBates Collision Center is located at 799 E. Main St. in gether. Nobody has set Galesburg, IL Credit: Steve Davis,The Register-Mail jobs—everybody’s got reyou’re crossing the yellow line. sponsibilities and we all put it toThese are the big changes, and gether and get it done that way. If they’ve also changed a lot of the somebody’s gone, we fill in the gaps. makeup in cars. They’re constantly They’re all real good about helping changing the equipment. If you’re in each other. All my guys in the back this business, you have to (adapt). are hourly, so they don’t have to be There are a lot of classes you can at- busting their tails and not doing it

autobodynews.com / JUNE 2018 AUTOBODY NEWS

correctly, and if they need help, there’s somebody there to help them. The office plays an important role, too. My wife (Patsy) and I have been married 40 years now and we’ve been doing this together for all this time. Some people say, how do you do that? But it’s worked out pretty good. She’s in her office and I’m in here and we all get along fine.

members?

SB: Michelle (Terpening) has been here for 30 years. She’s learned to do estimates and she’s very capable. Jenn (Johnson, customer service

roundings. It’s pretty much the things you learn when you’re taking driver’s ed, but a lot of people forget or they don’t pay attention or they get on their cellphones. I’ve been guilty of it myself. I try not to get on

RM: I see you do collision repair as well as extra services like car detailing and oxidation removal for headlights. What service is most common or in-demand at your shop?

SB: The biggest part is collision. These other services we do more for a service. It’s not a big money influx for us, but it does bring customers in the door and we try to do a real good quality job. If they come in with headlights they can’t see through, it’s nice to have someone polish them up. We do detail every car that leaves here, and we get a lot of compliments on that. We see some pretty dirty cars, so we’ll clean them up. We get as many compliments on that as on the work we do. People don’t have time to do that anymore, so when they pick up (their car) and it’s nice and clean and looks good, it makes them happy.

RM: Tell us more about your staff. Do you have a lot of longtime staff 12

RM: What is something a lot of people don’t know about Bates Collision?

SB: I don’t think people realize when you’re in business, the amount of hours you actually put in. People think you’ve got a business and it’s an easy street, but it isn’t. You work a tremendous amount of hours. If you didn’t like it you wouldn’t do it, but I do enjoy it. We probably put in more hours than most business owners. I’m usually here every Saturday and we’re not open on Saturday. I find myself down here a lot of Sundays. I think that’s the biggest thing, is you really have to spend a lot of time to stay on top of it.

RM: What is your shop best known for around town? Do you have a specialty or something that makes you different from the other body shops?

SB: I would like to think it’s customer service. We really try to do a good job. People tell us they like our commercials. They’ve heard those and they’ve heard our service is good, so we try to do a real good quality job and stand by it completely. We do our very best. I guess you’re always going to have disgruntled people, but we get a lot of cards saying, “Thank you, nice job, we appreciate it,” so I think that’s the best thing for us. We’ve got a reputation for being honest and doing quality work. That makes all the difference in the world, and not everybody is like that. We also have a lifetime guarantee. Few places give a lifetime guarantee on anything, and we do stand behind it.

ing. You look up and everybody’s on their cellphone, either talking or texting. Talking is one thing, but when you’re texting and going down the road, it’s pretty distracting.

Bates Collision Center employee, Steve Akers grinds a piece of metal in the company's shop Credit: Steve Davis,The Register-Mail

and insurance coordinator) has been here 15 years. She’s good at working with customers—she knows what questions to ask and what to get done and she contacts the insurance companies. Our guy in the back—Henry (Edwards) has been here 30 years. We have other people who have been here long term. They’re well trained and they do a quality job. I’m pretty particular, and I look over most every car that leaves here. It’s very rare that I don’t look at a car before it goes. They know if they’re trying to get something out that isn’t quite done, I’m bringing it back inside, so they try to do it right the first time. Not that everything is perfect, but we try our best. RM: We’re entering the season of spring and summer road trips. What do you want people to know about staying safe on the road this year?

SB: I think the biggest thing right now is the cellphone situation. People need to get off their cellphones and pay attention to traffic. When cellphones first came out, we saw an influx in business. We were fixing a lot of people’s cars. Cellphones are dangerous when you’re driving. As far as tips, you have to maintain your vehicle and pay attention to your sur-

JUNE 2018 AUTOBODY NEWS / autobodynews.com

it too much and I instruct my kids not to do it, but we see lot of that here, and you’ll see it when you’re driv-

RM: What is the key to your business’ success for so many years?

SB: Work initiative, keeping on top of quality of work, and trying to stay with the times and get the education

autobodynews.com / JUNE 2018 AUTOBODY NEWS

to go along with the changes in automobiles. ... The internet and YouTube have been great for us. We can pick up a lot off that. If we’ve got a car in that we’re not sure about, we do have the ability to look it up. It seems you can find just about everything on there, so that’s been an asset. They don’t have as many classes as they used to have. A lot of things are computer-generated so you can just go online and learn it. You just have to stay on top of a good quality job, I think. We’ve been fortunate and have good people. RM: What do you love about your work, personally?

SB: I get satisfaction out of seeing cars go out of here correct and seeing people happy when they pick them up. I’ve always liked cars. I enjoy it. I think if I ever sold this place and was driving down the street, I would probably pull in the parking lot because I’m so used to coming in here. It becomes a part of you, I guess. When you start from scratch—I started a small shop with just myself and a few people---you Continued from Cover

Belle Tire

earned,” says Timolin Mitchell, WHD district director in Detroit. “This employer remained very cooperative during the investigation and the company wants to ensure compliance at all their locations. We encourage all employers to contact the Division for guidance and assistance to avoid violations.” Belle Tire issued the following statement on its Facebook page following the report:

“Belle Tire was unaware that we were calculating the overtime payments incorrectly. When the Department of Labor brought the matter to our attention, we cooperated and worked with them to understand what is required and ensured that it be resolved quickly for impacted employees. One of our core beliefs is to do the right thing whether for our customers or employees. Once we understood how it should be calculated, that is exactly what we did.” 14

learn to love it after doing it for so many years. You do have bad days. Everyone has bad days; I don’t care what it is. But for the most part, I enjoy doing it. RM: What’s next for Bates Collision? Any new services or projects in the works?

SB: We also have rental properties, so that’s a big demand for us to take care of that. I’m looking at probably expanding this shop and putting on a paint shop and later, more details. We’re also looking at storage units. It seems like I’m still pretty ambitious for getting as old as I am. RM: Do you have any words of wisdom for other businesses that hope to stand the test of time like yours has?

SB: I think it’s just important to pay attention to your surroundings. ... You’ve got to pay attention to changes and try to stay up with them. As you get older, that gets harder to do. Young people adapt pretty fast, so if you can bring in young people,

it seems like they’re really able to adapt quickly and learn fairly fast, but limited numbers want to be in this business. It’s getting harder and harder to find quality people. Everybody in this business will tell you it’s tough. They’re just hard to find, and it takes quite a while. But when you get (quality people), you want to try and keep them.

1Collision Network in IL, MN, CA and Now NE

1Collision Network recently announced the addition of Collision Service Center in Schaumburg, IL; Steven Kotik’s International Auto Body, with two locations in San Bruno and San Mateo, CA; ProCare Collision in Omaha, NE; and Cottage Grove Auto & Collision in Cottage Grove, MN. Ernie and Aurora De Loera, owners at Collision Service Center, stated, “1Collision provides the resources we need to grow our business in our highly competitive market.” Scott and Kim Jones, owners at ProCare Collision, said, “We are excited to brand with 1Collision and utilize the expertise of the 1Collision team to help guide us through the opening of the new store and a successful future.” 1Collision Network President Jim Keller commented, “The addition of these fine owners expands our network presence in California, Minnesota and Illinois, and we are excited to now have a network affiliate in Omaha.”

RM: Is there anything else you’d like to add?

SB: I just want to reiterate that we are a team here and that’s the main thing. We all work together and everybody plays an important role. We’re almost like a family. We’ve all known each other a long, long time. We feel an obligation to our people and we’ve done a lot of things to try to keep that relationship going on, and we have good rapport with all our people. That’s a thing we do enjoy. But it makes it hard, too, because we do become family, and if someone moves on, we wonder what’s going to happen. We thank The Register-Mail for reprint permission.

St. Louis I-CAR Committee Moves Forward In April Meeting by Chasidy Rae Sisk

On April 12, the St. Louis I-CAR Committee met to discuss current and future initiatives. The meeting covered a variety of topics as committee members planned their activities for the rest of 2018. Newly elected Chair Shelly Jones was excited to share some of their endeavors.

After Jones welcomed attendees and facilitated introductions, I-CAR Business Development Manager Robbie Saladino provided a Volunteer and Instructor Conference Recap, followed by Recognition and Awards for 2017 Performance. Jones reminded those interested in becoming an official member of the St. Louis I-CAR Committee to register on i-car.com and send their I-CAR ID to her in order to be added to the group’s roster.

JUNE 2018 AUTOBODY NEWS / autobodynews.com

Jones then handed out the schedule for a dozen I-CAR Live Classes scheduled in April through June 2018 in St. Louis. She also reminded attendees about Ranken’s Car Show on April 21 and mentioned that the Atlanta I-CAR Committee is seeking showcase cars to be displayed during the car show they will be holding at NACE. Jones shared, “2018 Committee goals were discussed but have not been finalized. The goals will include recruiting I-CAR instructors, and those interested in becoming an I-CAR instructor should contact Robbie Saladino at Robbie.Saladino @i-car.com.” Next, Gene Slattery, Education Coordinator and Sub-Committee Chair, shared the Job Fair Subcommittee’s progress. Check presentations were made, school presentations were planned and he revealed information on the 2018 Job Fair sponsorship dollars received and committed. The group then discussed the ICAR Committee roster verification and appointed roles, including the addition of Facebook page administrators. After final questions and comments, the group scheduled its

next meeting for June 8 at 8 a.m., which will be held at Ranken, Suite 211 and will be followed by a Job Fair Subcommittee Meeting. Once the meeting concluded, the Job Fair Subcommittee members met to discuss their plans for the job fair that will be held on Sept. 21 at Gateway Motorsports. The St. Louis I-CAR Committee anticipates that more than 1,200 automotive, collision and STEM students will be in attendance at the upcoming job fair. They have also learned that CREF is working on a website specific to the event, and the group is seeking job fair sponsors by its June 8 meeting. For more information on sponsorship opportunities, contact Gene@ AutomotiveTechnology.com

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AASP-MO Hosts Todd Tracy at May Meeting

AASP-MO April Meeting Elicits Rave Reviews

by Chasidy Rae Sisk

On May 10, the Gateway Collision Chapter of AASP-MO hosted Attorney Todd Tracy at Syberg’s Dorsett in Maryland Heights, MO.

Attendees at the AASP-MO Gateway Collision Chapter’s May meeting learned a lot from Todd Tracy’s presentation

Executive Director Ron Reiling noted, “Thank you to AXALTA for sponsoring this evening and to all that attended. Todd did a great job of bringing to light many of the mistakes we make as repairers and the liabilities that you are exposed to by not following OEM procedures. His talk was educational, entertaining and, at moments, very eye-opening. “When you have a major industry speaker like Todd Tracy, you always set the bar a little higher. We were satisfied with the attendance but would have liked to see more

participate. If you missed this, you missed an opportunity to be educated and to learn how to protect yourself as a Vehicle Safety Professional. “Todd suggested that you ask yourself this question ... Can you live in that moment as best you can, with clear eyes, and love in your heart, with joy in your heart? If you can do that, gentlemen, you’re perfect! Another tip Todd provided was that you treat all of your correspondence with customers and insurance companies like they are a piece of evidence in a trial because they could end up that way.” AASP-MO members who attended the presentation provided a lot of positive feedback and felt that their evening was well-spent learning about potential liabilities and ways to protect their businesses. Reiling feels that associationsponsored events are imperative to the industry because “this is how we get things accomplished: by working together. No one person can accomplish as much alone as all of us working together.” For more information on AASPMO, visit aasp-mo.org.

AASP-MO held its Open House Social Meeting on April 11 at Original One Parts.

couple of attendance prizes, including a drone. Congrats to Scott Acres of Don’s Auto Body for winning the drone giveaway! Original One Parts then took attendees on a tour of their facility; they implement a very impressive process.” AASP-MO hosts associationsponsored events in order to provide networking opportunities with like-minded professionals as well

Original One hosted the meeting for AASPMO and received rave reviews

Ron Reiling, Executive Director of AASP-MO, stated, “The 35 attendees had nothing but rave reviews of Original One Parts’ products and facility. They were amazing hosts and provided salt Scott Acres of Don’s Auto Body won the drone giveaway

Attendees enjoyed an informative tour of Original One Parts’ facility

and smoke BBQ and refreshments. They had goody bags for all and a

as education and information for members to sustain their businesses and excel in the industry. The association’s next meeting, sponsored by Axalta, will be held on May 10 with guest speaker Todd Tracy. Visit www.aasp-mo.org for more information on AASP-MO.

autobodynews.com / JUNE 2018 AUTOBODY NEWS

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ICS Collision Center Finds Room to Grow in Derby, KS the location is not an issue. “We’re a destination,” he said. James and Tera Wilson knew they “People don’t cruise around looking needed more room for their business, for a body shop. They go to one beICS Collision Center, as they were cause they need to.” outgrowing their site at 47th Street The Wilsons have owned the South and K-15. company for five years and he has The question for the vehicle been in the industry for 31 years. body repair business was where. It’s a field Wilson is passionate about. “I was really blessed to be in a shop where technicians showed me the right way,” he said. He’s worked in the vehicle repair aspect, too, but that’s “easy” compared to the complexity of auto body and restoration. “This is hard,” he said. James Wilson II inspects a truck cab at the new location A reason for that is beof ICS Collision Center in the West End Business Park. Along cause after an accident, a vewith standard auto body repairs, the company handles hicle needs to be restored to work on large vehicles, such as trucks, RVs and municipal its previous shape—or betequipment. Credit: David Dinell, Derby Informer ter—with safety at the foreNew sites along the Rock Road front. corridor, while attractive, were Wilson doesn’t view the other priced too high. They wanted to stay area body shops as competition, but in the area, so they kept looking and rather businesses he can work with if found exactly what they wanted: a needed. building at 920 N. River in the West While ICS overlaps in its coverEnd Business Park in Derby, KS. age of standard collision, such as The property was in bankruptcy fender benders and the like, what reproceedings and set for auction, but ally sets it apart, he said, is the way the couple put down the money and it’s able to handle specialized vehisigned on the line before a gavel cles, such as truck bodies. could go down. One such work was a FedEx “Honestly, it wasn’t a planned truck cab in his shop with major event,” James Wilson II said of how damage. It’s so bad, the entire secthe situation worked out. tion has to be replaced, he said. But he and Tera are pleased it Another job in the shop is a did. rental truck, which involved placing The old site was only 2,400 a two-part scaffolding in order for square feet. workers to replace a part along its “Three of us shared a space roof line. smaller than this room,” Wilson said “Most shops don’t touch those,” as he waved an arm around his new he said. office. They also handle classic car The new home, which they restorations. moved into last month, has 10,000 While the couple handles the square feet on the main level and front office work, Wilson said he’s a 1,800 on the mezzanine. hands-on owner who has done the There’s a lot of space for all the work and would never ask his emvehicles—including large trucks and ployees to do something he would RVs—that they and their five em- object to getting his hands dirty on. ployees work on. The previous business also dealt They also have a sizable break with auto services, but Wilson said room and large customer waiting there was a lot of clean-up work to area. be done. He plans to have a public While they’re at the end of a opening of the business sometime in turnaround in the park, Wilson said the near future, but wants to finish by David Dinell, The Derby Informer

JUNE 2018 AUTOBODY NEWS / autobodynews.com

polishing it up. The main shop area has a paint booth and a mixing room, along with shelving for parts storage. Wilson said he works to ensure parts are on site when needed. “It’s all about the efficiencies,” he said. Wilson, who graduated from DHS in 1989, is glad to be a part of the local business scene and is an active member of the Chamber as well as a Derby booster. “I’ve always had a heart for Derby,” he said. “It’s a great community.” He also advocates for trade skills training at the secondary school level. Not every graduate needs or should be headed for college as trades, such as auto body or vehicle repair, may be better suited for them, he believes. And more than likely, there’s a job for them. “Those skills are still needed,” he said. We thank The Derby Informer for reprint permission.

AASP-MN Meeting & Leadership Conference

The Alliance of Automotive Service Providers of Minnesota (AASPMN) held its Annual Meeting and Leadership Conference April 5, 2018, at the Doubletree by Hilton Bloomington – Minneapolis South, Bloomington, MN. With seminars covering topics on stress management, customer service, top secrets of America’s greatest body shops and how to survive and prosper in the auto repair industry, there was something for everyone. There were also numerous opportunities for networking and socializing with industry peers. When the seminars were over, attendees enjoyed a happy hour with vendor exhibits displaying everything from business insurance to rental cars. The relaxed environment provided attendees opportunities to network and learn about the latest products and services available to the automotive repair industry.

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autobodynews.com / JUNE 2018 AUTOBODY NEWS

Minneapolis Man Convicted in Auto Insurance Scam Worth Millions by Adam Uren, Bring Me the News

A Minneapolis, MN, man is the latest to be convicted in a highly sophisticated, multi-million dollar auto insurance scam involving a number of Twin Cities chiropractic clinics. Yahye Mohamed Herrow, 46, of Minneapolis, was convicted in federal court on May 9 for his involvement in a fraud scheme that took advantage of Minnesota’s “no-fault car insurance system.” The system is designed to help patients in car accidents get their bills paid in a timely fashion without having to go to court, but Herrow and two dozen others treated it like a “piggy bank,” the Department of Justice said. The five-year long scheme generated millions of dollars in fraudulent payouts for chiropractors, runners, patients and personal injury lawyers. Thus far, 26 people across seven separate metro-area chiropractic clinics have been implicated in the scheme, of which 24, including Herrow, have pleaded guilty or been found guilty. “This very complex case uncov-

ered a large-scale insurance fraud scheme orchestrated by corrupt chiropractors and their accomplices, which resulted in millions of dollars in losses for insurers and their customers,” said Minnesota Commerce Commissioner Jessica Looman. Herrow acted as a “runner” for Twin Cities chiropractor Angela Schulz, who is one of several chiropractors implicated in the scheme, federal authorities said. Herrow would find those who had been injured in car accidents and entice them to attend treatments at Schulz’s clinics: Meyer Injury Center and the Morrow Accident Rehabilitation Center. Schulz is accused of paying Herrow and other runners illegal kickbacks in exchange for referring patients to her clinic. These kickbacks were generally $500 to $2,500 per patient, much of which would go to the patient to entice them to attend treatments they didn’t need or wouldn’t otherwise have sought. Once they had attended a predetermined number of appointments--the point at which auto insurance payments covered the cost of the

JUNE 2018 AUTOBODY NEWS / autobodynews.com

kickbacks—Schulz would then pay the runners. Patients were then often referred to personal injury lawyers to seek settlements from insurance companies for “pain and suffering,” with the attorneys coaching them that they could get even more money if they continued to attend treatment. $5 Million Over 5 Years. Between 2011 and 2016, Schulz allegedly made more than $5 million from auto insurance companies and paid more than $1 million out to runners and patients. Federal court records show that Schulz is still awaiting trial for the allegations against her. “They treated patients like commodities,” said Assistant U.S. Attorney John Kokkinen. “They prescribed treatment plans to make money for the chiropractors, the runners, the patients and personal injury attorneys, with little regard for whether the patient truly needed or benefitted from treatment.” Herrow was convicted of one count of conspiracy to commit mail fraud and four counts of mail fraud. We thank Bring Me the News for reprint permission.

ASA-MW 2018 VISION South of the Border

ASA-Midwest took to Facebook Live on May 15 to announce the resort destination for the 2018 VISION South of the Border Conference in Punta Cana, Dominican Republic on Nov. 8–12, 2018. Executive Director of ASA-Midwest Sheri Hamilton announced that this year’s resort promises to be “even better” than the past couple of years, with a five-star resort rated #1 in Punta Cana, “the Iberostar Grand Hotel Bavaro.” Hamilton continued to describe the many features the all-inclusive resort boasts, including delightful dining, a golf course and entertainment. ASA-Midwest’s annual conference always guarantees management and technical training, while attendees enjoy an afternoon of networking and relaxation. Rick White will be joining the conference as a management trainer with AMI-approved courses. Space is limed, Hamilton announced that registration opened at the end of her presentation. For registration information, visit: visionsouthoftheborder.com.

Hackleman Auto Collision Repair in Avon, IN, Recognized for Longevity by Staff, The Flyer Group

Avon, IN, businesses recently received the Governor’s Half Century Business Award at the statehouse for their contributions to

Hackleman Auto Collision Repair was recognized for its longevity and sustained investment in the Avon, IN, community

the community, according to State Reps. Greg Steuerwald (R-Avon) and Jeff Thompson (R-Lizton). Steuerwald said Co-Alliance, LLP, in operation since 1927, and Hackleman Auto Collision Repair, in operation since 1962, were both recognized for their longevity and sustained investment in the community. “Local businesses like Co-Alliance and Hackleman Auto Collision Repair invest in our community by supporting our schools through philanthropy and providing jobs to hardworking Hoosiers,”

Steuerwald said. “Being able to remain in operation for more than 50 years is a tremendous accomplishment and these employers earned this well-deserved award.” Thompson said the Governor’s Century and Half Century Business Awards have recognized nearly 1,500 companies across Indiana during the 27-year history of the award. “Businesses that take root and grow in a community serve an important role in the local economy,” Thompson said. “Based off of their hard work and dedication, I would like to congratulate the leadership and employees of Co-Alliance and Hackleman Auto Collision Repair for their longevity.” The Governor’s Century and Half Century Business Awards honor Hoosier businesses that have remained in operation for a minimum of 100 or 50 consecutive years, demonstrating a commitment to community service. Visit www.iedc.in.gov to learn more. We thank The Flyer Group for reprint permission.

Vehicles Damaged in Western Iowa After Hailstorm by Staff, WOWT

While the snow has been marching in the path of the severe weather from April 13, western Iowa is tallying losses from high winds and hail.

Credit: Neil Kuhlman

Atlantic, IA, saw extensive wind damage to some recreational vehicles. Pictures of turbulent skies have also surfaced.

Some areas got pelted with hail from pea-size to golf ball-size. The hail hammered Oakland, IA, for about an hour. Debbie Keast said, “It started raining and then hailing, and the hail was for a good hour. It just wouldn’t stop.” Keast’s home had a window broken by the hail. She also owns a car dealership that took a hit. “I’m estimating about $2,000 to $4,000 per vehicle worth of damage,” she said. Harlan, IA, saw parts of the ground covered with ice. And Emerson witnessed the beginning of a funnel cloud that, fortunately, couldn’t find the ground. We thank WOWT for reprint permission.

Continued from Cover

• Henry Merrill, 31, of Chicago

• Prince Brunt, 36, of Chicago • Larry Jones, 55, of Chicago • Commander White, 27, Chicago • Natasha Summerville, 30, Chicago • Maurice Carroll, 28 of Chicago

We thank TodayTells for reprint permission.

Drug Sting

The state charged five of the defendants, who will appear in Cook County Criminal Court. Hearings were scheduled for April 24.

autobodynews.com / JUNE 2018 AUTOBODY NEWS

MO Body Shop Seeks Deserving Winner of Project Pay It Forward by Renee Bronaugh, Daily Journal

Several area businesses are teaming up to make one person’s dream come true by fully restoring an older model vehicle free of charge. Ashley Litton, Mid-America Auto Body & Restorations shop manager in Park Hills, MO, said they are looking for someone with a 1975 or older project vehicle who has gone above and beyond for their friends and family, or maybe the community. “We wanted to give back to the community and have decided to have the community nominate and vote for someone who they feel has given to everybody else while putting themselves on the back burner," said Litton. “Someone who has had their dream car they want to restore and it has been pushed into the weeds because they take care of everybody else and not themselves.” Litton said they are going to restore their vehicle free of charge for them and handle all of the labor. She added they are working with local businesses and sponsors to help with the parts and everything the vehicle will need.

“We are going to make sure this person really deserves this and has really given back,” said Litton. “We definitely want to do that for somebody in our community.”

One lucky winnder will have their older model project vehicle fully restored as part of "Project Pay It Forward." The vehicle must be 1975 or older Credit: Mid-America Auto Body & Restorations

She added there are a couple ways to nominate someone. One is through their Mid-America Auto Body & Restoration Facebook page. There is a pinned post where nominations can be submitted in the comments with a picture. “The other way is through email at payitforward@midamericaautobody.com. I check those daily as well,” said Litton. “We have had about 70 submissions so far, but there will be certain things that will disqualify a person. One is if it’s a car we have already had. Another is (our) family and friends are not allowed to participate in the contest, and if they can afford to reMid-America Auto Body & Restorations Co owner Steve Camden is very hands-on in the business and is excited to store the car on their own.” make someone's dream come true in the community. Litton said the list will be Credit: Renee Bronaugh, Daily Journal narrowed down to 10, and “We hope to do something like they will interview to make sure they this every year or two, but right now meet the criteria. Then they will post this is a trial run to see how it goes,” it online and the community will desaid Litton. “We still have a week cide by voting for their favorite. left of accepting nominations and we “We are looking for a lot more would like to see a whole bunch submissions for the contest and hope more come in.” to have a larger list because there are Litton said they want people to some who won’t qualify already,” nominate and vote for who they feel said Litton. “We are also looking for really deserves this. She said they sponsors for this project. And once aren’t choosing the winner; the com- this car is completely finished, we munity will be doing that by voting. are going to make sure they go to the She added they will have a vetting local car shows and every sponsor, process to make sure they really person and business who helped will couldn’t afford to do this on their be listed on a sign and it will travel own. with the car to the shows.” 22

Litton said they will be holding a Hot Rod Car Show to help raise money for the restoration and are partnering with Low Cash Classics. She added they will be giving away

JUNE 2018 AUTOBODY NEWS / autobodynews.com

prizes. They will make a list of parts and anyone who wants to help can purchase a part and bring it by the shop. “We will also hold shop tours and more,” said Litton. “We are hoping for donations to make this proj-

ect possible. Let’s come together as a community to make someone’s dream come true.” Litton said the owners of MidAmerica Auto Body & Restorations, Steve Camden and Michael Haldaman, are passionate about what they do and want to give back to the community. “They love giving back and love taking something and restoring it,” said Litton. “The goal is to have the community nominate people they think deserve something like this. We have all the local part stores and local shops who will be donating parts and labor.” Litton said she has seen some really great submissions so far and can’t wait to see what else comes in. She added that there is also a GoFundMe set up that can be found on their Facebook page for those who would like to donate. For more information, questions or to become a sponsor, call 573-327-9888. We thank Daily Journal for reprint permission.

autobodynews.com / JUNE 2018 AUTOBODY NEWS

MN Auto Body Shop Expands With Classic Car Restorations by Jordan Gerard, Bluff Country News

A need for room and a demand for classic car restorations resulted in a new full-time business venture for a local auto repair shop. Lee Auto Body purchased the mechanic building on East Main Street in Spring Grove, MN, from JC Nerstad, who had originally bought it from Al Otterness. And thus, Lee Auto Body – Classic Car and Truck Restoration was born in 2018. “We’ve been doing more and more old car restorations, and we needed the room to do that,” Lee said. “Before, we would do the restorations when we had time, but now we’ve got one full-time person.” Lee employed Dan Frye from Decorah, who is dedicated to restorations. The idea was formulated at local Spring Grove Auction Company’s spring auction last year. Requests and conversations about restoring classic cars were a staple for Lee at the auction. “It just kind of worked. JC (Nerstad) thought I was the perfect fit for that building,” Lee said. “People were talking to me at the auction about restorations. I thought it was a good fit to do it.” Indeed it was. The business gained the space and customer list to make a go of restorations. Before the building came to Lee, Nerstad purchased and remodeled it, including new concrete, office space, garage doors and a new coat of paint. “We’ve done a few restorations there so far. A 1962 Thunderbird convertible, 1965 Ford Mustang Fastback, 1967 Chevelle convertible and a 1970 Chevy Camaro,” he said. “We’re working on a 1968 Chevelle right now.” The body work is done at the uptown building and the painting at Lee’s main location on West Main Street. They have two rotisseries helpful for restoration work, as the car can be turned around multiple ways—even upside down. “It saves time and makes it easier to work on,” Lee said. The most commonly restored 24

cars are muscle cars from the ‘60s and ‘70s. Many people bought the cars new and decide to restore them to their original look and color. “It’s fun bringing them back. There [are] so many memories,” Lee said. “Some people got the cars when they were married or had kids. It’s pretty neat.”

Lee Auto Body – Classic Car and Truck Restoration brought this 1963 Ford Thunderbird back to life at its new restoration shop on East Main St. in Spring Grove, MN

Oftentimes, the cars are restored for special purposes, such as weddings or milestone anniversaries. A 1966 Chevelle was completed in time for a couple’s 50th wedding anniversary. “They’ve got pictures standing by the car now and then. Those are the things that make restorations worthwhile,” Lee said. Lee and his crew worked on a 1969 Dodge Charger General Lee replica for seven years. The owner started out restoring it at Lee’s, but stopped when he had financial issues. He would start restoring it again off and on. Finally, the car was finished in time for his wedding. The owner even drove it to Duke’s Fest in Ohio. He met the living cast of the TV show “Dukes of Hazard” and got their autographs. Out of the 189 General Lee replicas present at the festival, the owner’s General was voted one of the Top 10 Best General Lee’s. He won many more awards for the vehicle. “I like seeing the end result when it’s done,” Lee said. “It’s different [from] everyday cars.” The restoration shop has about five or six people currently waiting for a car to be restored. Lee hopes he can have two or three more employees there dedicated to restorations. Lee started his mechanic business in 1994 on his farm southwest of Spring Grove. He moved it to town a few years ago, which boosted

JUNE 2018 AUTOBODY NEWS / autobodynews.com

his business. His company includes mechanic work and body work, such as collision repairs. Did he ever think he’d grow to have a restoration part of the business? “Nope. I didn’t know what to expect at that time. When I was out there, I couldn’t grow anymore,” he said. “When this happened here, it was overwhelming right away. There [are] so many people who come here. It doubled overnight.” As the restoration business grew, the mechanic part grew too. Lee gained another mechanic and a secretary. “We’ve been able to get more stuff out there and done,” he said. “We’ve had more work than we’ve ever had. It’s nice having the room.” To talk about restoring a classic car, give Lee a call at 507-498-5000. Check out the shop’s Facebook page at www.facebook.com/ Lee-AutoClassic-Car-Truck-Restoration573722269654774/. We thank Bluff Country News for reprint permission.

A Larger Body of Work: IL Auto Body Shop to Move Into Bigger Building by Gavin T. Jensen, SaukValley.com

A new coat of paint and some body work won’t help Slim-N-Hank’s Body Shop’s current location in Sterling, IL, so it’s moving into a larger, newer building. The shop, in business at 1409 W. Fourth St. since 1962, is moving to 1705 Eastwood Dr., formerly occupied by Sterling Restorations. The goal is to be moved in by the end of June, owner Ross Thuente said. “The move will allow us to bring in larger equipment and hire three more full-time employees,” Thuente said. The 18,000 sf new location will almost double Slim-n-Hanks’ space. The original shop will be used for storage. In addition to auto body work, Slim-N-Hanks also does alignment, detailing, lock-out service and glass work in Sterling and at its Dixon location. Fro more information, call 815-625-1851. We thank SaukValley.com for reprint permission.

autobodynews.com / JUNE 2018 AUTOBODY NEWS

Mike Anderson’s 3rd Webinar Discusses Nissan/INFINITI Technology tion, and the page explains what is included and excluded. It includes On Monday, April 23, Mike Anderservice manuals, TSBs, TechTalk son of Collision Advice presented Magazine and ELearning training for the third webinar in his Learn to Re- both Nissan and INFINITI for model search, Research to Learn series. The years 1989 to current. It will not inwebinar focused on “Using Nissan/ clude diagnostic software, ECU reINFINITI Technology.” programming files or any other item He was joined by Will Latuff of not listed as being included. Latuff Brothers, Justin Miller of Online subscriptions cost $720 Nissan and Mark Zoba of Nissan/ for a year or one day for $19.99. INFINITI. The webinar was created Monthly and quarterly subscriptions by Collision Advice in collaboration are also available. Nissan’s certified with FCA, but Anderson also thanked collision centers receive a free subCIECA for its contributions to the in- scription to Nissan’s technical infordustry. mation portal. The website provides Explaining why he decided to a legend to explain the icons used host these webinars, Anderson re- throughout the website. ported that his annual Who After logging in, there will Pays for What surveys, conbe tabs on the right-hand ducted in conjunction with side. The “What’s New” tab the Crash Network, have shows additions and updates led him to determine that to the technical service bulshops are not researching letins. Clicking the “eye” OEM repair procedures 100 icon allows document viewpercent of the time as they ing. Mike Anderson should be. Anderson pointed out, file photo Because of this, Colli“This is a great feature since sion Advice will be hosting a webi- it lets you know if something has nar with a different OEM each changed since you last looked somemonth to raise awareness of the re- thing up.” sources each OEM offers to research The next tab is Technical Trainrepair procedures. He will guide at- ing, which has mostly mechanicaltendees on a step-by-step tour of related resources, but Anderson each specific OEM’s website, in- demonstrated how he found value in cluding logging in, areas of the web- them. He encouraged attendees to resite and how to improve search view this document on vehicles not results. He will also demonstrate previously repaired to better underhow to research some common pro- stand the vehicle. There are also cedures needed by collision repair- eLearning modules available for ers, explore the differences between download, or users can purchase spean OEM scan tool and aftermarket cialized training videotapes in DVD scan tool and investigate OEM parts or VHS format. information and support tools. Accessory Instructions require Nissan/INFINITI has two sites, that you select a vehicle (model, year both of which require paid access. and accessory type), and hit “Search” Information is available through to research all the accessories that www.nissan-techinfo.com or www may be on that vehicle. .infiniti-techinfo.com. Proper access “Now you have a way to underto the websites requires Internet Ex- stand how this accessory feature is plorer, the most recent version of supposed to work,” Anderson said. Adobe Reader and the disablement Next, the menu offers subscribed of pop-up blockers. users the ability to view current or back “If your hyperlinks do not work, issues of Nissan/INFINITI’s TechTalk it’s probably because of one of these Magazine, which can be opened and reasons,” he said. printed as a PDF. On the site, select your country “There’s a ton of information in and then the main screen will load. there, and I would encourage you to Going to “Purchase Subscription for print as a PDF and share with your Viewing Publications” provides the team,” he said. opportunity to purchase a subscripAnderson was excited as he by Chasidy Rae Sisk

JUNE 2018 AUTOBODY NEWS / autobodynews.com

started covering the Purchase Tools/ Equipment tab. Nissan/INFINITI provides special discounted pricing on a variety of equipment and tools for certified collision centers, and certified collision centers can receive up to 15 percent bonus cash back on qualifying orders. Additionally, they now offer special financing opportunities on equipment orders for qualifying collision shops. The Recall Information tab offers the opportunity for research into any open recall on a Nissan. Anderson explained that customers are looking for trust, empathy and direction when they are choosing a body shop. “What creates more trust than inputting the consumer’s VIN and being able to tell them the specific recalls on their vehicle? It’s very VIN-specific,” he said. At the bottom of the homepage, Nissan provides links to NASTF, Nissan USA, Nissan 4 Parts and INFINITI TechInfo. To begin researching repair procedures, click “View Nissan Publica-

tions,” and choose a publication type from the drop-down. Anderson focused on the service manual during his webinar, but noted, “I found so much cool stuff for Nissan/INFINITI [that] I couldn’t fit it into one webinar. So Team Nissan/INFINITI has agreed to do a part two, and when we do that, we’ll take you through the other options available.” Users can search by publication title or for publications related to certain models or years. Explaining the search feature, Anderson said contents of all the boxes are used together to narrow the search, but an empty box will not affect the search. The search is not case-sensitive, but it does match all typed characters, so it’s better to only type part of a word if you’re not confident about it. After selecting your model and year, you’ll be able to click on the service manual for the vehicle. Nissan uses an HTML 5 interface for any vehicle from 2018 forward; older models’ service manuals are viewSee Mike Anderson, Page 44

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AMi: Out of the Shadows by Gary Ledoux

The Automotive Management Institute, better known simply as AMi, began in 1989 as the Automotive Service Association Management Institute. Perhaps because it was so closely tied to the Automotive Service Association (ASA), which focuses heavily on the mechanical, rather than the collision side of the business, and/or perhaps because AMi did not have a high-profile person to represent the organization to the collision repair industry, AMi stood mostly in the shadows and was for years virtually invisible to the collision repair world. But this did not belie the fact that AMi provided and continues to provide a great service for both the mechanical and collision sides of the business. Eventually, the organization became known simply as AMi. As described on its website, AMi is a 501(c)(3) nonprofit organization dedicated to providing industry-recognized professional management designations, certifi-

cates and career paths to the service and collision repair segments of the automotive industry. As a nonprofit, AMi collaborates with training providers across the industry, reviewing, recognizing and awarding credit hours for quality management and leadership education. In other words, and contrary to what one may think, AMi does not actually create training content, but rather vets and approves content created by other entities within the industry that fits into a pre-determined curriculum as designated by AMi. When the student completes the assigned curriculum, they earn a professional management designation such as AAM (Accredited Automotive Manager) or AMAM (Accredited Master Automotive Manager). The curriculum focuses not on the technical side of the automotive business, but on what might be called “soft skills.” To earn the AAM designation, a student must complete courses on such areas as time management, effective communications, customer relations, phone skills and

more. To best describe what AMi does, think of it as “I-CAR for the collision shop’s front office, customer service representatives, estimators, shop managers or owners”—anyone who has direct contact with the customer. With that said, there are places where AMi works hand-in-hand with other industry training and support entities. For example, AMi has two estimator professional designations: ACE and AMCE. They require verifiable achievement from AMi, ICAR, ASE and estimating systems. It is the most comprehensive recognition in the industry for estimators. In 2015, Jeff Peevy, former ICAR senior director, was hired as president of AMi and tasked with updating the organization’s infrastructure, designations and accreditation process to ensure ongoing relevance and value to the industry. Finally, AMi had a high-profile person to help raise its visibility to the collision industry. And most recently, industry veteran Mike Cassata joined the AMI team and was named Director of Industry Outreach for Collision for AMi.

Recently, Autobody News caught up with Peevy and Cassata to check on their current status and future plans.

ABN: Mike, those who are able to attend CIC and other industry events have seen you at these events for several years. But please give our readers a quick review of your background.

Cassata: I grew up in Rochester, NY, where my family had a body shop. I did some repairs but knew I was not cut out to be a technician. But I certainly knew the business, so I ended up running the shop for over 10 years. Eventually, I sold the shop and became an independent appraiser. That led to my long career with Amica Insurance where, among other things, I was their DRP manager, catastrophe manager and salvage manager. I got to work with a lot of shops and learned a lot about the industry. ABN: Mike, how did you first get involved with AMi?

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Cassata: For years, I have been very active with I-CAR and served as the Committee Chairman in Rochester. So of course, I knew Jeff Peevy. Working as the DRP manager with Amica, I got to know our DRP shops pretty well. I knew their technical skills were good at making safe and complete repairs. But for some shops, their customer service skills and financial and business management skills needed some help. This is true of many shops around the industry. AMi provides the help these shops need. So when Jeff called me about the position at AMi, I knew it was a perfect fit. ABN: Who in particular are you trying to reach?

Cassata: I will be reaching out to shop owners, estimators, shop foremen—basically anyone in the shop who touches the customer. I also want to reach others, including paint company representatives, insurance estimators, insurance managers, independent adjusters—basically anyone who supports the industry. In a nutshell, this would be anyone who

attends events like CIC. If we are going to raise the level of professionalism of the industry, it’s important that everyone be involved. We need full industry support to continue our work. ABN: How is AMi relevant to today’s collision industry?

Peevy: Walk into any hospital in America and look around. Most of the people that you see working there have to be accredited or have some sort of degree to work at their profession, and must take additional training each year to maintain that accreditation. Why? Because it is a profession. They do a job where people’s lives and well-being are at stake. They are expected to act responsibly and be knowledgeable about the business of medical care and what they do. This is the same for many professions. In collision repair, we have the I-CAR individual Platinum status for technicians and estimators, but little emphasis is placed on people skills or other business skills for shop management, the front office and many

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ABN: What makes AMi relevant now?

Peevy: It’s no secret [that] the entire industry is growing more complicated in the way cars are built and repaired and in the way we do business. Customers are more sophisticated and discerning. And the industry is contracting. Fewer accidents in the future will mean a need for fewer shops. Competition for the next repair is more intense than ever. At AMi, our core belief is “Knowledge equals competitiveness; learning then is the only source of a sustainable competitive advantage.” And I believe that is true. The knowledge you gain today may be obsolete tomorrow. So we must keep learning and growing, both with technical information and with people and business skills that help sustain your shop’s business model. Cassata: The more we learn, the more

we empower ourselves.

ABN: Mike, what is your overall vision for your new job as Director of Industry Outreach? Cassata: I am going to start by approaching the people I know and branch out from there. Jeff Peevy and I will be attending industry events and, between the two of us, will become the face of AMi. ABN: Jeff, what are you doing to reach and communicate with shops?

Peevy: We send out email blasts called the “Management Minute” to over 13,000 shops. It contains, among other things, a note from myself, a short profile on an AMi graduate, information about one or more courses and other helpful information. ABN: Jeff, you have been AMi’s president for about three years and already have brought AMi to a higher visibility within the industry. Besides naming Mike Cassata as your Director of Industry Outreach, what other

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changes have you made?

Peevy: I spent my first seven months just looking at the company and learning everything about AMi. I had to get my arms around it, and that took a while. AMi had been basically “flat” for several years—out of sight and out of mind. It needed a “jolt.” I’m not sure that anyone had a vision of AMi out this far into the future.

But we put some great people on our team—like industry veterans Darrell Amberson of LaMettry’s Collision and Bob Keith of Assured Performance, and things started happening. On June 20, 2016, we launched what we called the “next generation of AMi” initiative with a state-of-theart website and Learning Management System with over 130 online courses. ABN: How many different classes do you have now?

Peevy: We presently have about 350 instructor-led classes and 160 online courses. Some of our instructor-led courses are taught by some of the

best people in the business, including veterans Mike Anderson, Mark Claypool, Frank Terlep and of course our own Mike Cassata.

ABN: Jeff, do you have plans for any new or additional classes?

Peevy: We are constantly looking at new classes. It seems like every day we have different companies presenting us with great material. But it takes time to review the material, vet it and see if it fits our model. It just takes time.

ABN: Jeff, what is the toughest challenge to get people to take advantage of AMi classes?

Peevy: Basically, it’s just becoming visible and letting industry people know we are out here, we exist and can help professionally and personally. ABN: Do you have any future plans?

Peevy: We are working on a curriculum for high school students and will be looking for local body shops to

Autobody News to Collaborate with Discovery Channel on Auto TV Shows

Autobody News is excited to announce a new collaboration with the Discovery Channel and The Velocity Network. ABN will be running weekly features, including an exclusive video on our website at autobodynews.com. Keep an eye on our site and social channels for updates! Shows featured are: Wrench’d – with Justin Nichols and the crew at Nichols Paint and Fab. The show follows the day to day operations of the shop, which designs and fabricates some of the most appealing hot rods and custom motorcycles in the business. The show Premiered on Velocity, Tuesday May 15 2018. Currently shown on the Velocity Network, Tuesdays 10pm ET. Tom Smith and Thomas Weeks of Misfit Garage Misfit Garage folCredit: the Discovery Chennel lows the projects of “Fired Up” Garage Mechanics Tom Smith and Jordan Butler with fellow car pros Thomas Weeks and Scot McMillan. The venture rivals wellknown Gas Monkey garage—featured in Discovery’s series “Fast N’ Loud” and owned by Richard Rawlings. Bad blood is rampant and tensions are high between the two shops, since Tom Smith and Jordan Butler worked for Gas Monkey and were previously fired by Rawlings. Currently shown on the Discovery Channel Wednesdays at 9PM PST. For more information visit: Velocity.com, Motortrend.com, and Discovery.com 30

JUNE 2018 AUTOBODY NEWS / autobodynews.com

sponsor a student. This is in the early stages.

Cassata: I spoke at a high school a short time ago about a career in the collision industry. All the students had the same preconceived idea that everyone in the industry simply bangs on fenders for a living. They had no idea there were so many other positions and career paths open to them, or that it took so many people to support that one person banging on that one fender.

ABN: Mike and Jeff, what is your end game? What is your vision for AMi?

Cassata: I’m hoping to increase the visibility of AMi and obtain industry support from all stakeholders. This includes stronger participation in donations and of course, class participation.

Peevy: We want to play a part in raising the professionalism of the industry. We want AMi to be the instrument of change. We want to be out of the shadows—and we have a good start.

CARSTAR Opens 1st Location in SD

CARSTAR recently announced the opening of its first CARSTAR location in South Dakota, expanding its U.S. footprint to 34 states. CARSTAR Collision CenterRapid City, part of Granite Buick GMC and Granite Nissan, is located at 415 East Omaha St., Rapid City, SD 57701. It is owned by Ross McKie and his partner Troy Claymore. McKie is a second-generation dealer whose family business started in the ‘60s. “We are excited to announce our first location in South Dakota,” said Michael Macaluso, President, CARSTAR. “Ross McKie and Troy Claymore represent a growing trend of auto dealerships partnering with CARSTAR to help efficiently manage and grow their collision repair operations. We look forward to helping build their business as part of the CARSTAR family.”

www.autobodynews.com

autobodynews.com / JUNE 2018 AUTOBODY NEWS

HO N D A ILLI N O I S

Honda Superstore of Lisle Chicago/Suburbs

866-874-6632 Dept. Hours: M-F 7-5 hondaparts@auto-plaza.com

Schaumburg Honda Automobiles Schaumburg

847-884-8898 847-884-6632 Dept. Hours: M-F 6:30am-Midnight; Sat 8am-5pm k.kelley@rohrman.com IND I A N A

Basney Honda Mishawaka

800-877-7477 574-255-2179 Dept. Hours: M-F 7:30-6; Sat 8-2

Bob Rohrman Honda Lafayette

800-488-3537 765-448-1000 Dept. Hours: M 7:30-8; Tue-F 7:30-6; Sat 8-3 Brho.partsmgr@rohrman.com

Bosak Honda Highland

800-542-6725 219-922-3102 Dept. Hours: M 8-5; Tue 8-8 W, Thu, F 8-5; Sat 8-4 davepropeck@bosakmail.com

ACURA OHIO

Columbia Acura Cincinnati

800-654-3553 513-530-0698 Dept. Hours: M-F 8-5:30; Sat 8-12 columbiaparts@mail.com IL L I N O I S

Acura of Libertyville Libertyville

847-680-7333 Dept. Hours: M-F 7:30-6; Sat 7:30-4 kmilz@acuralibertyville.com

Arlington Acura in Palatine Palatine

800-991-8438 847-991-9005 Dept. Hours: M-W 7:30-7:30; Thu-F 7:30-5:30; Sat 8-3 aaip.partsmgr@rohrman.com

JUNE 2018 AUTOBODY NEWS / autobodynews.com

Please contact these dealers for your Honda or Acura Genuine parts needs. IND I A N A

MINNESOTA

Honda of Fishers Fishers

800-806-6404 317-299-3723 Dept. Hours: M-F 8-6 honda-west@att.com MIC H I G A N

Victory Honda Plymouth

800-824-4646 734-453-3600

Richfield-Bloomington Honda

MISSOURI

OHIO

Honda of Tiffany Springs

Akron

R i ch f i e l d

816-452-3221

800-328-2703 612-866-8197

Dept. Hours: M-Fri 7-6; Sat 7-4 parts@hondaoftiffanysprings.com

330-633-8197 330-633-6060

Dept. Hours: M-Thu 6:30-9; F 6:30-6; Sat 6:30-5 parts@rbhonda.com

Roper Honda Joplin

H a z e l wo o d

WISCO N S I N

Russ Darrow Honda

Dept. Hours: M, W, Th, F 7:30-6; Tu 7:30-7; Sat 9-1 dvice@roperauto.com

888-318-1671 414-586-5401

MISSOURI

Bommarito Honda 800-731-8270 314-731-8270

Zeigler Honda

Dept. Hours: M-Sat 7-6 Lrowe@bommarito.net

Superior Honda of Omaha

Ed Napleton Honda

Omaha

888-342-1678 269-585-5812 Dept. Hours: M-Thu 7-8; F 7-6; Sat 8-4 bobsmith@zagteam.com MIN N E S O TA

Brookdale Honda Brooklyn Center

800-899-8900 763-331-6880 Dept. Hours: M-Th 7-9; F 7-6; Sat 8-6 parts@lutherbrookdalehonda.com

Dept. Hours: M-Sat 7-6 gethondaparts@napleton.com

St. Paul

800-592-9514 651-484-0975 Dept. Hours: M-Thu 8-9; F 8-6; Sat 8-4:30 hondaparts@buerkle.com

ILL I N O I S

Dept. Hours: M-F 7-5:30; Sat 8-6 ianw@hondaofomaha.com

573-818-3650

St. Louis

888-680-6025 636-336-5003 Dept. Hours: M-F 7-6; Sat 7-5 hondaparts@frankleta.com

MINNESOTA

Dept. Hours: M-F 7-5:30; Sat 7-12 hondaparts@hondaoflincoln.com OHIO

Jay Honda B e d f o rd

800-509-9057 440-786-3363 Dept. Hours: M-F 7:30-6; Sat 8-4 jayhondaparts@gmail.com

MICHIGAN

Buerkle Acura Minneapolis

Tr oy

708-460-6369 708-403-7770

800-717-3109 763-488-1122

800-935-0923 248-643-0900

Dept. Hours: M-W 8-5:30; Thu 8-7 F 8-4:30 Sat 8-2 acuraparts@rizzacars.com

Dept. Hours: M, F 7-5:30; Tue-Thu 7-7; Sat 7:30-4 acuraparts@buerkle.com

Dept. Hours: M 7:30-8; T-F 7:30-6; Sat 10-3 parts286@acuraoftroy.com parts287@acuraoftroy.com

McGrath Acura of Morton Grove

Luther Bloomington Acura

Morton Grove

800-451-5078 952-887-0600

Acura of Brookfield

Dept. Hours: M 6:30-6; Tue-F 6:30-9; Sat 8-4 parts@bloomingtonacura.com

800-383-3936 262-439-6029

Dept. Hours: M-F 7-9; Sat 8-6 acparts@mcgrathag.com

Mullerâ&#x20AC;&#x2122;s Woodfield Acura Hoffman Estates

Dept. Hours: M-F 7-9; Sat 8-4 wildehondaparts@gmail.com

Lincoln

Orlando Park

847-470-2309

Waukesha

800-526-3209 262-542-9300

800-742-7811 402-437-1201

Joe Rizza Acura

Bloomington

Wilde Honda

Honda of Lincoln

Columbia

Frank Leta Honda Buerkle Honda

888-408-0911 402-408-1100

Frank Fletcher Honda Dept. Hours: M-F 8-5; Sat 8-4 gropp@fletcherauto.com

Milwaukee

Dept. Hours: M-F 7-6; Sat 7-4; Sun 8-4 hondaparts@russdarrow.com

NEBRASKA

St. Peters

800-875-4190 636-928-4400

Dept. Hours: Tue, W, F 8-6; M, Thu 8-8; Sat 8-4 grobinette@glakeshonda.com

877-244-6632 417-625-0846

Dept. Hours: M 7:30-8; Tue-F 7:30-6; Sat 8-4 Karl_messer@victoryplymouth.com

Kalamazoo

Great Lakes Honda

Kansas City

Acura of Troy

WISCONSIN

Brookfield

Dept. Hours: M-Th 7:30-6; F 7:30-5; Sat 8-4:30 patrick.murphy@zimbrick.com

866-475-9280 Dept. Hours: M 7-5; Tue-F 7-6 Sat 8-3 mcavallini@woodfieldacura.com

autobodynews.com / JUNE 2018 AUTOBODY NEWS

Dave Illg Collision Repair Center: The Risen Phoenix by Gary Ledoux

“Make integrity your first priority,” said Dave Illg, owner of Dave Illg’s Collision Repair Center in Nashua, NH. “Charge for what you do, don’t charge for what you don’t do, treat everyone with respect and your shop can’t help but be successful.” Sage words for sure, from a man who learned through some extreme strife and struggle. Lesser men would have bailed out of the bad situation Illg found himself mired in a few years ago. You might say the body business is in Illg’s blood. In 1977, at 19 years old, Illg went to work at a shop partially owned by a family member. An uncle, John Illg, was the “I” in BIG&R Auto Body (Belowski, Illg, Gurette and Rantilla), one of the oldest, largest and most respected shops in the city. The shop had been in business since the early 1950s in a large purpose-built building right off one of the city’s main thoroughfares. All of the principal owners had worked in dealer body shops prior and thought

they could do a better job as an independent shop. At one point, in the days before companies such as Garmat, Accudraft and such, Dave Illg’s father, Victor Illg, built the shop’s two spray booths—out of 2X4’s and drywall, high-tech for their time.

ning the shop and the other running the front end. Neither saw eye-to-eye with the other. The man running the shop felt the entire operation could be run “from the hood of a car,” meaning there was little concern for office procedures, keeping records

For the next eight years, despite being a relative of one of the owners, Dave Illg worked in the shop as a regular employee learning the trade and doing quality work. He became adept with his pick-hammers and dollies … and lead filler. Despite plastic filler being introduced in the mid-1950s, the body men at BIG&R used body lead right up until the late ‘70s. Around 1985, there was some upheaval amongst the owners. Of the four original owners, two were still active in the business, with one run-

and the like. The man running the front end, of course, had different ideas. Ultimately, the “front-end” man left, leaving a hole. Dave Illg was named General Manager and filled the position. For the next three years Illg ran the front of the business, writing estimates, scheduling work and so forth. He was able to increase business and profits. But the internal strife between himself and his uncle, the last remaining owner, put a big strain on Illg, so he decided to leave the shop.

“It got so bad that at one point, I would walk into the bank to cash my paycheck and if I was fifth or sixth in line, the cashier would see me and check the account,” — Dave Illg

His next stop was as an independent appraiser. “This was a welcome relief from the everyday grind at the shop,” noted Illg. “I learned how to negotiate. I worked fewer hours and made more money. Life was good … for a while.” Then the appraisal company’s business took a down-turn. “It got so bad that at one point, I would walk into the bank to cash my paycheck and if I was fifth or sixth in line, the cashier would see me and check the account,” Illg said. “If there was no money to cash the check, she would just wave me on so I wouldn’t have to wait for five or six people only to walk away empty-handed.” And then came another job offer—one that would set him on the path to the lowest depths of his life and to his crowning success. The local Lincoln-Mercury dealer was in need of a body shop manager. Its body shop had been through four managers in the last year. It was losing thousands of dollars per month. It was located a few blocks away from See The Risen Phoenix, Page 54

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the main dealership in a small brick building that had once been the warehouse for the local Sears store. “It was rather odd to go to work at a place where I had picked up my new washer and dryer only a few years before,” said Illg.

BIG&R Auto Body circa early 1970s. Vehicle owner unknown

The building obviously was not designed as a body shop and was very tough to work in. Illg laughed, “If we had to bring a truck in the shop, we had to take the mirrors off. That’s how small the door was!” Nevertheless, Illg made it work and the shop showed a profit within the first month. Once again, he had taken a shaky business and turned it around and the dealer-principal, Dick

Stahl, appreciated it. Time went on, and eventually Stahl decided to sell the Lincoln-Mercury business and buildings. Unlike some dealer buy-sells where the new dealer “cleans house” and removes all existing managers and employees, the new dealer kept all body shop personnel. It was a blessing, as everyone was able to retain their jobs. But it was a curse, because of what would eventually happen. As part of the new dealer’s plan, the shop moved out of its “Sears building” and into a large, modern building a block away that had been built as a service department for a Ford dealership, also owned by Stahl, but that had been purchased by the same party that purchased LincolnMercury. It had recently been outfitted with over $100,000 worth of brandnew equipment, including a frame machine and spray booth. Things were looking good. But then, things began to unravel under the tutelage of the new dealer. Vendors who provided paint, parts and other services were not getting paid. Long-time vendors would not sell to the Lincoln-Mercury body

shop any longer. Some would only deliver if they got paid in cash—on the spot. They had not been paid in months. But there were still cars in the shop and work to be done. Illg broke out his own credit card and started paying people himself and purchasing parts and supplies, not knowing exactly how he was going to be reimbursed, but hoping that it would all work out. Customers were depend-

ing on him, and his crew and their families were depending on him. He couldn’t let them all down. It didn’t take long for things to turn desperate. Vendors still weren’t getting paid. Illg had run his personal credit cards up to their limit. There

was no longer any health insurance or 401K plan. The shop had essentially gone out of business—but nobody told the customers, who kept coming. And nobody told the body shop crew, who kept on working. It was time to take drastic action. The shop needed some strong leadership—immediately. Illg knew he had no choice. He had to buy the shop and run it himself. And he knew he could do it; he had already turned two other shops around. And now it was his turn to help himself. Illg was able to purchase the shop from the then-current dealer. The original dealer, Stahl, showed him how to work with the banks, purchase the business and get back on an even keel financially. He was even able to purchase all the shop’s fairly new leased equipment for virtually pennies on the dollar. Illg was never reimbursed for all the purchases made on his personal credit cards but eventually, he was able to pay those off as well. The shop needed a new name, as it was no longer associated with the Lincoln-Mercury franchise. Stahl See The Risen Phoenix, Page 39

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autobodynews.com / JUNE 2018 AUTOBODY NEWS

Media and Publicity for Shops with Ed Attanasio

Ed Attanasio is an automotive journalist based in San Francisco, California. He can be reached at era39@aol.com.

Does Email Marketing Still Work for Body Shops? How many emails do you get every day and how many of them should really be in your spam folder? Did you sign up for something and then the company sold your email address to everyone on the planet? Every once in a while, so-called marketing gurus announce the death of email marketing, but Luke Middendorf, the owner of WSI Connect in Northern California, is happy to tell the world that it’s still alive and actually thriving. “I think it was about a decade ago that I first read an article boldly proclaiming that email marketing was dead,” he said. “I laughed at the time as I could plainly see from our internal metrics that email marketing was still highly effective. Year after year, new technologies try to make the elimination of email marketing their claim to fame. Yet, year after year, email marketing continues to

produce a better ROI than just about any other marketing strategy. “Email marketing is still the best way to put your message in front of your target audience. You don’t have to wait for them to Google the types of products or services that you offer and you don’t have to hope that they will notice your Facebook campaign. Email marketing delivers the content directly to them.” Email marketing does not need to be expensive, Middendorf explained. “It’s relatively low-cost,” he said. “We actually utilize the free version provided by MailChimp for a number of our clients. Their only costs are content development and building out email lists.” What are the key elements of a successful email marketing campaign? “There are two critical components to any effective email market-

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key. I learn something that I can apply to the growth of my business; therefore the content is very valuable to me. After receiving six months of valuable information from them, I decided to utilize their services. By giving away valuable information, the consulting firm was able to establish themselves as industry experts and convert me into a client.” Trading useful and pertinent information for an email address also works well. “We often create an eBook or white paper, set up a landing page and give it away in exchange for an email address,” he said. “Mine your LinkedIn contacts. Most people make their email addresses available to their first degree connections. I still recommend a personalized email beforehand. We also often experiment with lightboxes. We use SumoMe on a couple of the websites that we sup-

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ing campaign: providing high-quality content and building a great list,” Middendorf said. “Building a list is the second important component of any successful email marketing program. There are tons of different ways to build an email list. The first one is just good old-fashioned networking. If you exchange business cards with another professional, you have their email address. I recommend sending them a personalized email before you add them to any email marketing campaign.” Educating and engaging your readers is paramount because they’re savvy and can see an ad from a mile away. “One of the best newsletters that I subscribe to is produced by a business consulting firm,” Middendorf said. “Each week I receive 2–3 emails from them and I learn something useful in each email that I read. That’s the

JUNE 2018 AUTOBODY NEWS / autobodynews.com

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port. This provides an easy way for readers to add their email to the subscriber list.” Other tips for email campaigns:

• Specialization is key. Some body shops do separate email campaigns for their customers and insurance partners with specialized content that caters specifically to each. • Present your email using the same tactics as you use for blogs or social media. Open with interesting, engaging content and funnel readers through to your company’s landing pages. • Think mobile: Most of your customers are perusing email on their phones today, so design your emails to be mobile-friendly. • Present small bites: Separate content using headlines, subheads and bullet points. Give your readers information that can be quickly scanned and absorbed. People will not read lengthy articles, because they just don’t have the time. • Make it personal: Email is a personal form of media, so cater your campaigns to be as personalized as

possible. • Avoid spam: Set up a regular contact routine, but don’t flood your contacts with advertisements and products. You want your readers to look forward to hearing from you, so be consistent and courteous. • Unsubscribe link: Make it easy to unsubscribe. Small or hidden unsubscribe links are very annoying. So, the $64,000 question is: Does email marketing still work? “Absolutely,” Middendorf said. “Email marketing is considered an important part of any robust online marketing campaign. Your company should still consider other well-established marketing strategies, such as blogs and branded websites; however, email is an affordable way to reach more people with minimal expense. For the best results, turn your online marketing campaign over to a company experienced in the field that is able to assist you with keyword strategies and reaching target audiences.”

www.autobodynews.com

for myself. I laugh and tell them brave had nothing to do with it. I had no choice. My family was depending on me. The shop personnel were depending on me. I couldn’t let them down. I just had to do it.” Those who have done it know that going into business for yourself is a big undertaking—not for the faint of heart. When asked what went “right” with the process, Illg replied, “I had a lot of support, both financial and emotional from a number of family members—my brother, my motherin-law and my wife all believed in me. I also had a lot of help from the original owner of the Lincoln-Mercury dealership, Dick Stahl. Not only is he a mentor, but he believed in what I could do with the business.” When asked what he might have done differently, Illg said, “I should have gone into business for myself a long time ago. I turned BIG&R around, and basically, there was no reward for it. I turned the LincolnMercury shop around, and for my efforts, I took a financial beating. Now, this shop—my shop—feels right … for the right reasons.”

Continued from Page 35

The Risen Phoenix

suggested simply calling it Dave Illg Collision Repair Center, noting, “The name Illg is different; people will remember it. In business, you want people to remember your name.” As soon as he started getting the shop back on its feet, he was able to get some of his former DRP agreements reinstated—insurance companies that had bailed when they saw the trouble the shop was in. He made arrangements with the local paint jobber, Towers Motor Parts, for an open line of credit as well as a Ford dealer in a neighboring city, as he worked on so many Ford products. On Feb. 3, 2010, Dave Illg Collision Repair Center opened for business as a “reborn” shop—a phoenix risen from the ashes of a financial meltdown. Illg now not only owns the business, but the property it sits on and some adjacent property for parking. Illg explained, “People tell me how brave I was going into business

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autobodynews.com / JUNE 2018 AUTOBODY NEWS

Tips for Busy Body Shops with Stacey Phillips

Stacey Phillips is a freelance writer and editor for the automotive industry. She has 20 years of experience writing for a variety of publications, and is co-author of “The Secrets of America’s Greatest Body Shops.” She can be reached at sphillips.autobodynews@gmail.com.

10 Simple Steps to Collision Repair Success From VECO Experts Collision repair facilities can typi- “This is where the disconnect often cally increase profits by raising prices comes in,” said Olson. “We have to and/or working to become more effi- follow the procedures, and this recient, according to Mark Olson, quires a culture shift.” CEO of VECO Experts (Vehicle ColHe used the example of technilision Experts, LLC). cians welding. “Raising your prices can some“Even great techs will say, ‘I times be difficult,” said Olson. “There took 20 welds out; I’m going to put are a number of ways to achieve effi- 20 back in.’ Well, sometimes they are ciency in your body shop and have a going to want 30 back in or a slot predictable high-quality reweld or a MIG braze,” he pair outcome.” said. “We may repair the VECO Experts provehicle differently than it vides onsite assessments was built originally.” and repair inspections at When repairers tell body shops across the counOlson that they have been try to ensure manufacturers’ doing it a certain way for processes and materials are more than 30 years, his reMark Olson followed. sponse is that if you want Olson shared 10 steps to repair cars with 30-yearto provide quality collision repairs as old technology, work on cars that part of Dave Luehr’s Elite Body are 30 years old. He recommends Shop Solutions webinar held in April. looking closely at the following Luehr, the founder of Elite Body procedures: weld count, electronic Shop Solutions, hosts monthly webi- reset, corrosion protection, sectionnars to help collision repair shops ing locations, parts removal/locareach their business goals and achieve tion, etc. their true personal potential. 5. Proper welds Olson’s “10 simple steps to collision repair success:” In addition to ensuring shops are utilizing the proper welding equipment, 1. Pre-health check scan (post and Olson suggests doing a test weld and electronic reset /calibration) on every destroy every time. car “This is not new—I-CAR has been saying this and teaching this 2. Procedures at time of estimate since the 1980s and it is in accordance with American Welding SociOlson stressed the importance of ety (AWS) standards,” he said. knowing as much as possible about a vehicle prior to the repair and includ- 6. Proper corrosion protection ing the information on the original estimate. He recommended accessing Olson advises shops to be aware of repair information from the I-CAR how much cavity wax they are buyRepairability Technical Support Por- ing. tal (https://rts.i-car.com/); informa“If you aren’t buying a can a tion providers, such as ALLDATA week per technician, you’re probably and Mitchell; OEM 1 STOP (www not properly corrosion protecting,” .oem1stop.com) and position state- he said. “If you don’t corrosion proments from the car manufacturers. tect it, whatever work you do is likely not going to last.” 3. Procedures given to technician or sublet vendor during the final repair 7. Proper use of quality control (QC) plan meeting before beginning repairs sheet 4. Procedures followed 40

Although the majority of body shops

JUNE 2018 AUTOBODY NEWS / autobodynews.com

use a QC sheet of some kind, Olson said they are often not used correctly. “It’s either being ‘pencil whipped,’ meaning you put it [the QC sheet] on a car and at the end of the job, the detailer checks every box, or it is in the paint department not filled out yet, but miraculously at the end of the job it is,” said Olson. “That’s not a quality control system; that’s a pencil whip form. You might as well not even have it because what you are teaching your techs to do is just fill in the boxes.” 8. Proper refinish

When doing a repair, Olson pointed out the importance of a proper refinish. “The color has to match the exterior as well as the underhood,” he explained. This means the vehicle needs to look the same as it did before, rather

than painting the underhood color the same as the exterior. He also said to pay close attention to the texture, back sides and gravel guard. 9. Proper use of intake (check-in) SOP

“The proper use of an intake checkin SOP is to fill out every blank every time,” said Olson. “If you have a box on the form that you aren’t going to use, take it off the form.” A free check-in form can be obtained by emailing info@elitebody shopsolutions.com with the subject line “Request Check-in Form.” 10. Proper vehicle protection

Are the vehicle’s windows rolled up or the openings covered? Are fluid lines capped and pigtails covered? These are just some of the items Olson said to be aware of in regard

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to proper vehicle protection. Risks to Avoid Every month, VECO Experts visits body shops throughout the United States to help them find their weak spots and elevate their operations. Part of this includes addressing the 10 steps to quality collision repair. Those that have been completed the way they were designed are marked green, the ones partially done are marked yellow and red is for tasks not being addressed at all. “When you look at these 10 checkpoints, you can see very quickly what the scope of your shop is,” he said. “The goal is to get all of these green, [indicating they’re] appropriate.” He highlighted the “Big Rocks” he notices in shops—those things he considers high risk to their companies. “These are the things that could possibly put you out of business,” he said. They include not using the quality control sheet as designed, 200 amp welders not being used when appropriate and neglecting to review

and follow OEM procedures. Olson recommends reviewing all of the information relevant to the vehicle with the technicians and manager, having them sign it, then taping it to the car and taking a photo. “Accountability will go way up with that very simple step, and that way you know it happened,” he said. Another high risk for body shops is not using enough cavity wax. “Every technician—if doing heavy structural repairs—should be using at least a can a week of cavity wax,” said Olson. “What we find is that they might buy two or three cans a month or they might buy one can per quarter. That’s clearly not enough.” Olson said many shops do not understand the importance of doing a test weld and destroy. He suggested documenting this test every time in the file in case the information is needed later. In addition, he reminded participants on the call to ensure equipment is properly maintained and operable. “Equipment that is not being maintained properly definitely cuts into your profitability,” he said.

Also, he talked about buying a new set of welder tips to be used on a squeeze-type resistance spot welder for every single major collision repair that is done in the shop, and then including the cost on the invoice. Afterward, the tips can be given to the customer or saved so the copper can be traded in later and the shop can buy the technicians lunch with the money. Some of the “Medium Rocks” he notices in shops are risks that are customer service-oriented and may or may not affect the body shop. These include check-in sheets not being completed, electronic files not being fully documented and frame measurements not being completed. In some shops, Olson has noticed copper weld-through primer being used instead of zinc. “No manufacturer recommends copper,” he said. “It should not be in your shop under any circumstance because no manufacturer recommends it.” In addition, he said epoxy primer is often not present or it is used incorrectly, vehicle protection is not complete and painting is done

under urethane set glass. The other medium-risk item he mentioned is having self-etch primer in the body department. “Many technicians use it under seam sealer or body sheets, and it doesn’t belong there,” he said. Is your company embezzling from you? During the webinar, Olson also talked to attendees about their business process and how to avoid the net profit being negatively affected. He then explained the “Canary in the Coalmine” principle. “A Canary in the Coalmine is an advanced warning of some danger,” Olson explained. “The metaphor originates from the times when miners used to carry caged canaries while at work; if there was any methane or carbon monoxide in the mine, the canary would die before the levels of gas reached those hazardous to humans.” In this case, Olson said the canaries are the problems in your shop that can affect profitability. 10 “Canaries” to look out for:

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Come-back rate

This is when a car comes back to your shop for any reason to have something repaired, even if it is parked outside and a customer notices something before driving away. “For shops that properly track this, the average we find is 20 percent come back,” said Olson. “We haven’t found one below 10 percent.” He said the minimum average cost of come-backs is $400–$500 per vehicle. “If you take the number of cars you repair every month and 20 percent on average are coming back, multiply this by $400–$500 to calculate what is being embezzled from your company,” said Olson. “Track it for 30 days and it will blow your mind. Sometimes it’s unavoidable, but the exception is not the rule.” 2) Internal come-back rate between departments

Olson said the internal come-back rate can also cost a shop more than $400–$500 per vehicle. He mentioned three different types.

The first is when a technician receives a vehicle from another department, notices something that needs to be repaired and does the work himself/herself. “That technician is going to lose 10–15 minutes of productivity and you’re going to spend more on materials,” said Olson. “If that technician is a 200 percent effective tech, you just lost 20–30 minutes of production from your shop.” A second type is when a technician receives a vehicle and brings another employee over to repair something. “Now you have two technicians wasting time,” said Olson. The third is when a technician receives a vehicle and sends it back to a prior department. “If you track that, you’ll be shocked at how much inefficiency you have,” he said.

priority. Olson advises shops to look at how many times technicians stop during a repair.

This is when a vehicle comes in and the work has to stop for some reason. That might be due to parts not being available or another car becoming a

Olson said it’s very important to a shop’s success to understand these three basic principles—gross profit, net and expense percentage.

Average start-stop rate

Supplement number record

“If there are one or two supplements, it’s not a real big deal,” said Olson. “Every time you find more damage or change the repair, that is a change that hurts productivity.” However, he often says shops have eight to 12 supplements. “That’s killing productivity,” he said. “All you have to do is track it. If you can’t measure it, you can’t fix it.” 5) Are SOPs used the way they are designed?

6) If you are using SOPs the way they are designed, do they work? 7) Gross profit/net/expense percentage

Days to repair (keys to keys)

Cycle time or touch time

Keys to keys is the total amount of time the car is at the shop—from the time it is dropped off until it is picked up. “A lot of people call this cycle time, but it’s not,” said Olson. “It’s how long the car is there. A car might be there for a week before it is touched.” This includes the time the vehicle enters production through the day it is ready for delivery. 10) Safety

Olson asked webinar attendees how many of their technicians wear safety glasses in the shop. “You can talk about safety all you want, but you need to demonstrate it in your shop,” he said. In addition to wearing safety glasses, he said safety includes a Material Safety Data Sheet (MSDS), training plans, safety meetings and respirators. See 10 Simple Steps, Page 47

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Continued from Page 26

Mike Anderson

able as PDFs. On the left-hand side, you’ll see a series of dropdowns. You can also input a symptom code to research a DTC much quicker. Looking at the Armada service manual, Anderson navigated to BRM Body Repair in the table of contents and then Fundamentals to access general repair information. Looking at electric resistance spot welding, he revealed where Nissan instructs repairers to perform a destructive test weld before welding on the vehicle. The site also explains how to perform the test weld and includes information about using the weld through primer. He reminded participants, “I’m going through this rather quickly, but the goal is to create awareness so you will be able to find this information in the future.” Responding to a participant’s question, Anderson clarified that OEM repair procedures cannot be researched by VIN—only by year, make and model. Nissan’s representatives also clarified that shops certified through the Assured Performance Network will still need to reach out directly to Nissan for access to the site and discount programs. After Fundamentals, the site shows Repair Information Type 1 and Type 2. Type 1 refers to the information available for USA and Canada, whereas Type 2 refers to information for Mexico. Under the Vehicle Information tab, the section starts by showing the exterior paint colors, trim codes and hard clear. It also identifies which vehicles are two stage, three stage, or pearl. This tab also provides the tensile strength of the steel and lists the components. Another useful item in this section is Preparation, which advises which foams and adhesives should be used. The same tab shows Body Component Parts, which complements what is found in the substrate list. Moving to Corrosion Protection provides useful information and warnings as well. Talking about his estimating classes and viewing several examples in the manual, Anderson stated, “If you want to get paid, your opinion doesn’t mean jack. The only 44

thing that matters is what you can prove, substantiate or justify. We encourage shops to stick to the facts. Is what you’re asking for required? Is it included? Is there a predetermined time? If not, what is it worth? This is going to help us prove the things that we need to do and justify adding them as line items.” Anderson continued to look at service data and specifications that provide vehicle dimensions. He explained the quick reference index works like a home page before going to Common Repair Research Operations. In this section of the webinar, he demonstrated how clearly Nissan indicates non-reusable parts in their removal (symbolized by a black circle with a white x in illustrations) and installation process manuals. “This is why we must research every component we remove from a vehicle to make sure we know if it’s a non-reusable part,” he said. An additional example showed that seat belts must be replaced after a collision. He covered required wait times when the battery is disconnected, required recalibrations after the battery is disconnected and wiring diagrams that show what the connector is. He also took a detailed look at repair requirements related to blind spot monitors and telematics systems. He then explored NissanConnect, which makes the car very interactive for drivers, and what this means for repairers. Anderson repeatedly stressed the importance of researching OEM repair procedures. The webinar continued with Anderson exploring sectioning procedures and demonstrating how to search the publications available on the website. He discussed painting requirements and removing the 12V battery before diving into requirements on the 2016 Nissan GT-R requirements. Nissan’s training on this vehicle, which is constructed with aluminum, is delivered through ICAR. As the webinar drew to a close, Anderson covered the steps to take when unable to find the information being sought. First, exhaust your search of the Service Manual, then submit a question to Ask I-CAR and provide a link. If I-CAR doesn’t know, certified collision centers can email nnacollisionrepairnetwork@ nissan-usa.com. Shops that are not

JUNE 2018 AUTOBODY NEWS / autobodynews.com

certified should complete the “Help Make This Service Manual Better” form on the third page of the Service Manual. Nissan also offers its Identifix Hotline, a complimentary service to help shops identify procedures or help diagnose an issue. The hotline is open Monday-Friday, 7 a.m. to 7 p.m. CST at 1-855-828-4018 and is available to the entire industry. Anderson also shared some other helpful websites: www.collision.nissan usa.com, www.collision.nissanusa .com/genuine-parts-advantage and http: //collision.infinitiusa.com/original -parts-advantage/. He discussed the benefits of shops acquiring Nissan /INFINITI certification. After looking at OEM position statements, Anderson stressed, “I am concerned that as an industry, we are becoming too reliant on OEM position statements to tell us how to repair a vehicle safely! OEM position statements CANNOT and SHOULD NOT replace the emphasis and importance of researching OEM repair procedures.” He emphasized that researching OEM repair procedures is “the only way to guarantee a safe and proper

repair!” Anderson will be doing a deeper dive into some of the other publication types from Nissan/INFINITI in Part 2 of the Nissan webinar in the near future. Anderson fielded questions throughout the webinar, but since all of the attendees’ questions could not be answered during the webinar, Collision Advice will be sending out a document containing responses to all attendees’ questions. The next webinar in the series will be held on Thursday, May 24 at 2 p.m. EST and will feature Ford. The Nissan webinar is available free of charge at https://www.youtube .com/watch?v=FEqIjoLLGk4&list= PL1aFHg6buULn0MyuhG5EkbYf AIyvRqkTG

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Historical Snapshot with John Yoswick

—John Yoswick is a freelance writer based in Portland, Oregon, has been writing about the automotive industry since 1988. He is the editor of the weekly CRASH Network (for a free 4-week trial subscription, visit www.CrashNetwork.com). Contact him by email at jyoswick@SpiritOne.com.

Association Leader 5 Years Ago Called for DRPs to Include ‘Grandfather Clause’ 20 Years Ago in the Collision Repair Industry (June 1998) Caliber Collision Centers has announced the appointment of Bill Lawrence as its chief operating officer and senior vice president. Lawrence, a 28-year veteran of Allstate Insurance, was an architect and corporate strategist responsible for Allstate’s “Pro Shop” direct repair network. He also previously served as president of Allstate’s “Tech-Cor” subsidiary, which includes a collision repair shop research center. Lawrence will have responsibility for all of Caliber’s collision repair operations as well as the associated corporate support functions. “Bill is a highly talented, wellknown and highly regarded insurance industry executive who’s been thinking ‘outside the box’ about collision repair for more than a decade,” Caliber’s Chief Executive Officer

Matthew Ohrnstein said. “We are pleased to welcome him as our head of operations, and we expect he will continually lead change in the industry.” Founded in 1991, Caliber is a consolidator with operator collision repair facilities in California and Texas. In addition to its corporateowned centers, it also manages a preferred provider network of 120 independently owned collision repair centers. – As reported in The Golden Eagle. The first to bring Wall Street investment into collision repair, Ohrnstein left Caliber after seven years and launched a private consulting firm involved in many consolidation transactions; he died in 2013. Lawrence left Caliber in 2004. He is now an executive with the 7-shop 1st Certified Collision Centers chain in Southern California, which is also

ASA Testifies on Repair Procedures Bill

Mission 2 Hire Program: 400th Veteran

On April 24, the RI House Committee on Corporations held a hearing on House Bill (HB) 8013. Certain provisions in the bill would not allow insurers to require “repair specifications or procedures” not in compliance with vehicle manufacturer recommendations. ASA submitted written testimony—in support of the OEM compliance requirements within HB 8013—that outlined the importance of adherence to OEM repair standards for the shop, as well as the consumer. “Vehicle manufacturers issue recommended repair procedures for a reason,” said Scott Benavidez, ASA Collision Division director and owner of Mr. B’s Paint & Body in Albuquerque, NM. “The use of materials such as highstrength steels, and the need to recalibrate modern electronic vehicle control systems, demand specific processes, tools and equipment in order to achieve a proper and safe repair. ASA Collision Operations Committee strongly supports the position outlined by House Bill 8013 to protect both the repairer and the consumer.” 46

On May 2, Service King Collision Repair Centers officially welcomed its 400th U.S. Military veteran to the family as part of the organization’s ongoing Mission 2 Hire initiative. With the recent milestone, the company remains ahead of its original goal to successfully recruit and hire 500 U.S. Armed Forces veterans and family members in five years. Service King President Jeff McFadden stated, “We are always looking for top-tier talent to join our growing team and recognize the intangible qualities that so many U.S. Armed Forces veterans provide.” All U.S. Military Veterans, spouses and family members interested in a career at Service King are encouraged to visit the dedicated veterans hiring page at Mission2Hire.careers; providing an intuitive platform to learn more about current opportunities at Service King, connect with the company and even features a skills matcher that connects prospective candidates with positions based on their military experience.

JUNE 2018 AUTOBODY NEWS / autobodynews.com

the parent company of Certified Collision Group, a national network of more than 200 OEM-certified shops.

15 Years Ago in the Collision Repair Industry (June 2003) Maaco announced that is it beginning a new campaign to “expand the brand” and give greater emphasis to collision repairs. Maaco is changing its name to “Maaco Collision Repair & Auto Painting” from “Maaco Auto Painting & Bodyworks.” Maaco has traditionally been a repaint operation offering little in the way of crash damage repairs. The new slogan is “America’s Body Shop.” Maaco’s 530 franchisees claim to paint more vehicles than anyone else in America—about 800,000 a year, and 20 percent of that is fleet work. It recently offered its franchisees additional collision repair training.

Maaco has been “so busy owning the repaint business that it forgot to remind the public that it also performs collision and spot repairs, and does them well, even on newer vehicles,” the company said. While maintaining its core paint business, Maaco will target “newer vehicle spot paint and repairs,” which it identifies as lease returns and outof-pocket paid collision work. – As reported in Autobody News. Maaco’s website says it still has more than 500 locations (though prior to that it had dipped to as low as 470 in 2015). It was acquired in 2008 by Driven Brands, operated by the same private equity firm that acquired CARSTAR in 2015. 10 Years Ago in the Collision Repair Industry (June 2008) Mike Poulard, State Farm estimatics section manager, wrote in a letter last

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week that after several months of review, the insurer will no longer include a full rear-body sectioning procedure (or “clip”) on State Farmprepared estimates. “As a result of this review, we have determined that this repair method is less feasible on newer model vehicles which incorporate special or alternative metals,” Poulard wrote to Pam Pierson of Princeton Auto Body in Princeton, IL.

In 2013, Dan Risley of the Automotive Service Association said insurers that change requirements for a direct repair program should give participating shops a “grandfather clause” to decide whether to adopt the change or drop the program

He said although full rear-body sectioning may be practical in some situations, State Farm will not include it on its estimates and will leave that

decision to the customer and shop. “If your repair facility, while working on a vehicle involved in a State Farm claim, receives a State Farm written estimate for a full body section, please contact the assigned claim person,” Poulard wrote. Pierson has been doggedly contacting State Farm and shop association leaders on this issue for several months after seeing the procedure called for on State Farm estimates. – As reported in CRASH Network (www.CrashNetwork.com), June 16, 2013. 5 Years Ago in the Collision Repair Industry (June 2013) Now that State Farm has said it will begin rolling out PartsTrader to more markets this summer, the trade associations are focusing their criticism less on PartsTrader itself and more on the broader issue of insurers requiring the use of any particular product or service. “Insurance company mandates don’t work,” said Dan Risley, executive director of the Automotive Service Association (ASA). “We went through a similar thing many years

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ago with the estimating systems, and we had shops paying for three different estimating platforms that all did the same thing. And who’s to say that a product won’t come out tomorrow that’s three times better than one being mandated? So now I have to use an inferior product because of a mandate from an insurer?” Risley said although direct repair agreements obligate a shop that wants to stay on the program to accept changes made to the insurer requirements, he thinks insurers should give shops more time to make a decision and prepare for either implementing the change or dropping the program. “I would like insurance carriers to consider what I’ll call a grandfather clause, where shops have six months to adopt the change in the program,” Risley said. “At least then you have six months to start building a business model moving away from that program so that dropping it doesn’t have such an immediate negative impact on your business.” – As reported in CRASH Network (www.CrashNetwork.com), June 10, 2013.

Continued from Page 43

10 Simple Steps

“People have different concerns in the shop and every business runs a little differently,” said Olson. Rather than trying to focus on changing everything, he recommends picking one or two items and working with technicians to address them to be successful. “Take it one step at a time,” he said. “Everything has to go in a process. You can’t do it all at once.” To watch a replay of this webinar, visit https://attendee.gotowebinar .com/register/7978064457470349825 . All registered attendees will automatically be notified of upcoming Elite Educational Webinars held each month. For more information about Elite Body Shop Solutions and to sign up for the next monthly webinar, email info@elitebodyshopsolutions .com. For more information about VECO Experts, LLC and the 10 steps to quality collision repair, call Mark Olson at 206-771-2111.

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National Associations with Chasidy Rae Sisk

Chasidy Rae Sisk is a freelance technical writer from Wilmington, Delaware, who writes on a variety of fields and subjects, and grew up in a family of NASCAR fans. She can be contacted at crsisk@chasidyraesisk.com.

ASA Partners With Bosch for 4th Webinar: ‘You’ve Got the Power’ On April 18, ASA partnered with Bosch for the penultimate webinar in their Advanced Collision and Diagnostic Training Webinar Series. Titled “You’ve Got the Power: Diagnostic Power in Your Hands,” this fourth webinar focused on key scan tool procedures for collision and mechanical repair and was facilitated by Bosch’s Duane “Doc” Watson and Pat Pierce. The webinar began with ASA Vice President Tony Molla

welcoming attendees and explaining that the techniques taught during the webinar are transferable to many other professional diagnostic tools. Watson began by talking about scan tool assets and emphasized the value of getting as much from your scan tool as possible. He pointed out, “Your scan tool can do more than just read codes. It can bring diagnostic and repair information to you, and it can be paired with other tools to enhance your diagnostics and repairs, but it needs to be easy to use and must have embedded user-assisted diagnostics. “If you replace the battery, certain model vehicles require a reset tool or scan tool to reset the battery life in the vehicle’s computer when an old battery is replaced. This is done to keep the electrical system running at maximum efficiency since many newer vehicles automatically adjust charge cycles and alternator settings based on battery age and mileage. When the battery is replaced, the new battery might need to be electronically reset within the vehicle’s computer system to ensure that it is properly recognized as a brand-new battery. Failure to do so may create an over charging system, thus shortening the battery life. Battery reset is a very simple and straightforward procedure. You 48

can purchase a standalone battery reset tool, but some scan tools have the function built in.” During the battery registration process, battery capacity is set to 80 percent, the current odometer reading is stored and stored battery statistics are deleted, so there is no need to worry about completing the steps individually. “The battery reset saves the vehicle’s onboard diagnostic memory and other onboard memory components such as anti-theft radios, digital clocks, radio presets, seats, mirrors or comfort settings when the vehicle’s battery is removed or disconnected,” Watson said. “Using the memory saver during a battery replacement is highly recommended, but you have saved the previous battery charging settings as well. You still need to perform reset procedures when using the memory saver.” Watson demonstrated the Ford model truck battery reset and showed how to check DTCS on a vehicle with a check engine light on. He stressed the importance of following the steps under scan test and showed how to use the links and diagrams on the scan tool to learn more about what needs to be done. Watson also showed webinar attendees how to test the heating circuit and how to determine if the heating element is bad, noting “Always test—don’t guess!” Turning to tire pressure monitoring systems (TPMS), Watson explained that if a vehicle manufacturer recommends 35 pounds of pressure, the tire is considered significantly underinflated at 26 pounds, but may not look low until it hits 20 pounds. Reasons for the tire light to come on could be low tire pressure, a broken sensor or the wheel sensor not being recognized by the vehicle. Tools to be used for properly servicing TPMS include sensors/valves, service packs, scan/learn tools and accessories. Watson advised, “Never use a brass valve core with an aluminum TPMS sensor. Always use a nickelplated valve core with aluminum TPMS sensors.

JUNE 2018 AUTOBODY NEWS / autobodynews.com

“What should you be replacing on a TPMS-equipped vehicle? What’s included in a service pack? Service packs provide the sealing components for each applicable sensor (clamp-in or snap-in) and can be replaced just as valve stems are today. Always use new grommets, nuts, valve caps and valve cores when performing any tire service.” It is important to replace all components within the service pack because rubber grommets replace old seals that may have taken permanent compression and may leak. The valve stem nut replaces the old nut, which may have been over-torqued and contain invisible hairline fractures. Nickel-plated valve cores prevent galvanic corrosion and ensure the integrity of the primary seal. Valve caps with seals prevent dirt and moisture from entering the sensor, and they also act as a secondary

pressure seal. Old valve caps may have a seal that is compressed or missing. A washer replaces the old washer, which may also have hairline cracks from over-tightening. Watson recommended seeking the following types of damage when inspecting a TPMS sensor: broken casing, broken antenna, tire sealant clogging holes, internal and external thread damage and galvanic corrosion. He explained that valve stem caps are important to take care of because they could impact the output, and he warned that the sensor may not relearn because it’s the wrong cap. He demonstrated how to start testing the sensors with a walk-around, pointing the tool at the valve stem on each tire. Using a scan tool with TPMS/ TPR capabilities makes the job easier because it displays additional information, allows access to quick refer-

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Industry Insight with John Yoswick

Chipotle Executive Offers Concepts That Resonate With Collision Repairers

Why did the chief financial officer of food that he was proud of. You have made Chipotle successful is keeping [because] you’re not sure if you’re the 2,400-location Chipotle Mexican to start with what you stand for. Then the menu simple, not trying to be doing it right, because no one really Grill chain speak at this spring’s make sure the business model sup- “all things to all people,” so the food trained you,” Hartung said. “Repairer Roundtable”? ports that.” can always be fresh and the process Trained employees who underAaron Schulenburg of the Socistand the company’s vision “will work ety of Collision Repair Specialists really hard for you,” because “people “Trust is an incredibly valuable, intangible (SCRS), which organizes the event, want to work for something bigger said he invited Chipotle CFO Jack than themselves,” Hartung said. capital investment,” — Jack Hartung Hartung to speak to help shops “think “If you just tell people to work outside the box” about how compahard and kick them in the ass now nies differentiate themselves in terms Hartung discussed the imporis efficient and easy to master for and again, keep kicking them and of their commitment to—and invest- tance of building trust with customers, employees. (Hartung said Chipotle’s they’ll keep working hard,” he said. ment in—quality. something that he acknowledged had fastest location can serve 300 peo- “But when you leave, their energy “Communicating that message suffered at Chipotle following an E. ple an hour, with a customer mov- level will drop dramatically.” [to consumers] can be chalcoli outbreak in 2015. The ing through the burrito line every 12 He said it’s also important to not lenging,” Schulenburg said. company’s stock, trading at seconds.) Chipotle’s entire menu in- keep mediocre employees around be“Creating sustainable businearly $750 at the time, tum- cludes only 52 ingredients. By com- cause doing so can cause good emness models that support bled and was trading at half parison, he said, just the sauce alone ployees to leave. that also can be really chalthat when Hartung spoke at for a McDonald’s Big Mac has 30 “They will feel underapprecilenging.” the event this spring. (In the items in it. ated. ‘Why am I working so hard to Hartung said that’s weeks following, it rose by Part of this has been enabled by cover for the person next to me who something his company has about $100 to above $400.) the company’s decision to open other is just mailing it in?’” Hartung said. accomplished, paying more Aaron Schulenburg “Trust is an incredibly restaurant chains rather than adding Those employees will assume for humanely raised, horvaluable, intangible capital more items to the Chipotle menu. management is dumb if they don’t mone-free meat, for example, but not investment,” Hartung told shops at That resonated with Robert Grieve know who the weaker workers are. If charging more than comparable “fast the SCRS event. “When they trust of Nylund’s Collision Center in Den- you really don’t know, Hartung said, casual” restaurants. you, they trust you all the ver, who participated in the take some employees aside and ask. “We find efficiencies throughout way. When you break their panel discussion with Har“You’ll be shocked at how much the rest of our P&L so we can invest trust, it takes time to get it tung. Nylund’s shop spe- they’ll tell you,” he said. “Be ready more in the food,” Hartung said. “We back. We’re on that page cializes in luxury vehicles, with the flood gates. You’ll get an earlooked at the restaurant: Can we make right now. We’d built the including Lexus, Mercedes, ful.” it smaller? We don’t spend much on trust, the expectations, so Audi and BMW. He said young motivated workadvertising. Would your customers high. We said you should “I think we may start ers want to be someplace where they rather have you spend more money expect more from food, in paring off brands, and spe- see a chance for growth and a career on advertising, or on the materials terms of where it comes cialize more in stand-alone path. He said his son worked at a Robert Grieve you use to repair their cars?” from and how it’s cooked, facilities for [each of] those dealership after graduating from an Hartung said the company keeping the impact on the animals brands,” Nylund said. “We could get automotive tech school, but found founder originally opened a Chipotle and the environment as low as pos- those people really understanding the company didn’t respond to his in 1993, hoping to generate enough sible. We care about all those things. those particular vehicles, so they’re desire to do more. cash-flow to eventually open We taught our customers to the very, very best.” “Eventually he quit and ended a fine dining restaurant expect that.” Hartung also offered shops a up at Tesla, because there wasn’t a (which he never did, given He said shops can do number of tips regarding employees. system [at the dealership] to satisfy Chipotle’s growth), so from the same thing, pointing to He said investing in people through this young guy’s appetite,” Hartung the start he wanted to use the the trust he’s developed in training is a great way to motivate said. “He’s a kid with passion. Imagtype of quality ingredients he the shop that restores his them and demonstrate that the com- ine what can happen when you can planned to use at that highersmall collection of muscle pany appreciates them. find people like that, who have a pasend restaurant. People told cars. They do that through “There’s nothing worse than sion, and then you have a leader who him at the time that few time and transparency, he working a job where you’re insecure can channel that passion.” Jack Hartung customers really thought or said, taking him back in the cared about where or how their food shop to show him things, taking time was sourced. to educate him. “He didn’t care. He had a vi“I’m learning while getting to sion,” Hartung said. “He wanted to know them, even getting to know their elevate the food. He didn’t care if his family,” Hartung said of the shop. www.autobodynews.com customers noticed. He knew. And he “There’s a bonding that happens.” AUTOBODY knew he was going to serve them He also said part of what has

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How Much Would You Trust an Autonomous Vehicle? how people gain trust in autonomous and semi-autonomous vehicles, and Would you trust a car that does the how to build trust factors into the dedriving for you? Do you trust the sign of those vehicles. Lu Feng is a adaptive cruise control available in computer scientist working on computer systems for aunewer cars? What about the tonomous cars that would traction control feature? benefit riders. And Inki Would you trust a car to brake for you in an emerKim is a human factors engineer who specializes in gency? understanding how humans Passengers’ trust of and technologies interact. these features is based on The two researchers, still many factors, most particu- Computer scientist larly their experiences with Lu Feng said that if early in their investigations, elements that can transfer a designers can’t win are using driving simulators certain amount of the driv- people’s trust, they and sensors to test the physwon’t sell many iological responses of peoing to the car. But few peoautonomous cars ple who are in simulated ple have any experience with autonomous cars, and so will autonomous vehicles on road-like need to see—and eventually experi- circumstances. Eventually Feng and ence—how these self-driving vehi- Kim plan to conduct similar tests cles work, with proof that they will using an actual autonomous vehicle. “Human factors engineering is operate safely. It takes a lot of trust to relinquish control and leave the human-centered design,” Kim said. “Instead of forcing people to adapt to driving to the car. Two University of Virginia re- the design of an engineered system, searchers in the School of Engineer- we are focused on engineering sysing and Applied Science have tems that are adapted to the needs of teamed up to begin understanding the human. In this case, we’re workby Fariss Samarrai, UVA Today

Illinois

ing to understand what factors influ- behave in the same situation. That ence trust in autonomous systems, builds trust. Likewise, the vehicle the intersection of human and vehi- must be responsive to the human rider’s actions and intents, such as cle interaction.” when the human wants to To build trust in autake over as the driver. That tonomous vehicles, Feng also builds trust. and Kim said, there must be Feng and Kim will use interaction between the syssensors on human particitem and the people who are pants to detect brain signals, riding in such a vehicle. The eye movement, heart rate vehicle must provide to the and perspiration, as well as passengers indications of situational awareness and Inki Kim, a human collect questionnaire data to factors engineer, “intent”—that the vehicle said the cars must see how people respond to “knows,” in a sense, what it somehow signal to different scenarios while actheir human pastively driving a simulator, is doing—and then follow sengers that they while being driven around in through in an orderly, raare aware of situaautonomous mode, while actional way. For example, tions, and how they tually driving a car on the the car could demonstrate in will react to them some manner—a tone, a highway and eventually while voice warning, maybe a seat vibra- riding in an autonomous vehicle. They want to compare responses tion—that it “sees” a bicyclist or pedestrian ahead, and therefore is in experiments as people shift bemoving over in the lane. But it also tween actively driving a car and pasmust not overload its passengers sively being driven in a car, and also with too much information or un- under changing external circumstances, such as when weather condineeded communications. The vehicle must behave simi- tions change—from rain to ice, for larly to how a human driver would See Would You Trust?, Page 61

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National Associations with Chasidy Rae Sisk

‘Why WIN? Why Conference?’ Webinar Provides Useful Conference Tips On Wednesday, April 25, Michelle Sullivan, Membership Committee Chair for the Women’s Industry Network (WIN®), hosted an informative webinar highlighting what to expect during WIN’s 2018 Educational Conference in Indianapolis, IN, on May 7–9. Sullivan began by identifying WIN’s mission to engage women in collision repair and explained that WIN is a nonprofit organization

sion repair industry across the U.S. and Canada.” WIN is supported by sponsors and powered by its all-volunteer membership. The Board of Directors makes up the association’s Executive Committee, and WIN currently has 12 active committees with specific descriptions, time commitments and KPIs. “WIN is one of the best ways to expand your network and demonstrate an ability to step up to a leadership position,” Sullivan stated.

dedicated to encouraging, developing and cultivating opportunities to attract women to collision repair. WIN recognizes excellence, promotes leadership and fosters a network specifically for and among women. All segments of the industry are represented. WIN’s purpose is to offer educational and leadership development opportunities, such as WIN board and committee opportunities and scholarship programs, to build skills that are important for success. The group provides networking opportunities for women in the collision repair industry through its annual educational conference, industry events, panels, webinars and regional events. Additionally, WIN recognizes the contributions and achievements of female industry leaders through the Most Influential Women (MIW) award. “For decades, a small group of female pioneers made significant contributions to a highly male-dominated industry,” Sullivan said. “Recognizing the critical need for an organization to support this group and attract more women to join them, WIN was born in 2006. Over a decade later, we achieved a milestone of over 500 WIN members, and we continue to grow! Members include females and males from all segments of the colli-

WIN began strategic planning in 2008 and narrowed its focus to two goals in 2015: facilitate the growth of the WIN network and build organizational capacity to better serve WIN’s growing network. Both goals include key initiatives with KPIs and dashboards for each committee, and WIN holds a monthly board review to track progress. Turning to the benefits of WIN membership, Sullivan shared information about WIN scholarships, noting that six scholarship winners will be recognized at this year’s conference. She also talked about the MIW program and mentioned that four MIW honorees will receive awards this year. In 2017, WIN also began hosting regional network events in Atlanta, Chicago and Southern California due to member requests. More than 150 women participated in last year’s events as well as the two additional events held earlier this year. Additionally, WIN has increased its presence by participating in major industry events, such as NACE, SEMA, CIC and more. Sullivan believes that the industry needs WIN because “women influence the majority of the buying decisions in households so we ask, ‘What does the face of your business look like?’ We help position your or-

by Chasidy Rae Sisk

“WIN is one of the best ways to expand your network and demonstrate an ability to step up to a leadership position,” — Michelle Sullivan

JUNE 2018 AUTOBODY NEWS / autobodynews.com

ganizations for growth by encouraging gender diversity and ensuring industry sustainability. Scholarships help attract women into the industry, and membership in WIN helps retain them.” Encouraging webinar participants to get involved with WIN, Sullivan emphasized the value of engaging in WIN committees, encouraging women in their businesses to join WIN and becoming corporate sponsors. She also suggested attending regional network events and WIN’s Annual Conference. Turning her attention to the 2018 Conference on May 7–9 at the Hyatt Regency in Indianapolis, Sullivan shared details about the conference agenda. She urged attendees to attend a member orientation on Monday afternoon and explained that the following seminar with Dr. Goldstein was scheduled because members have ex-

pressed the desire to learn more about themselves and others. After the Welcome Reception, attendees will have a free evening during which they are encouraged to find new friends or connect with old friends. Tuesday will be a full day. It will begin with the WIN Scholarship Walk, which benefits the association’s scholarship programs. At 9 a.m., Dr. Louis Frankel of Corporate Coaching International will deliver the keynote presentation, “Leadership is a Women’s Art.” Additional seminars on Tuesday and Wednesday will focus on a variety of beneficial industry topics. After sharing the rest of the agenda details, Sullivan provided some tips for making the most of the conference experience. “Attend an orientation session at the start of the conference,” Sullivan See Conference Tips, Page 57

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New Product Showcase

Ed Attanasio is an automotive journalist based in San Francisco, California. He can be reached at era39@aol.com.

with Ed Attanasio

Voyomotive Takes Telematics to Whole New Level Voyomotive, a 7-year-old company in San Francisco, has developed VOYO, a highly sophisticated telematics system that increases driving safety, convenience and fuel efficiency. VOYO connects your car to your phone to stream data to the Voyomotive Cloud and to the OBD-II port of any car that has been sold in the U.S. since 1996. In addition to the VOYO device, Voyomotive will release wireless relays later this year that can be used for additional security. Company CEO Peter Yorke has identified a wide range of advantages for VOYO, many of which will improve the referral and scheduling process for body shops. “The VOYO system can tell us about defective systems or worn parts so that they can be repaired before an accident occurs,” Yorke said. “We can determine when a vehicle’s systems are out of specified values, such as low tire pressure. It can also determine if vehicle safety systems

“The codes set by the collision will provide some indication as to the extent of vehicle damage, what type of roadside/towing service is

are not operating correctly, including ABS, traction control and stability control, all of which are vital to maintaining vehicle control and avoiding collisions. In addition, with data analytics it will be possible to determine when key vehicle components, including brakes and tires, need to be inspected and/or replaced. VOYO can also use odometer values and other vehicle data such as remaining oil life to determine when service is due, which provides an opportunity for a wider vehicle inspection.” Yorke knows that his company is smack in the middle of a rapidly evolving industry and is happy to be announcing his company’s newest feature: VOYO with Scan Pro. It runs an advanced diagnostic on the vehicle once every minute and enables users to know what diagnostic codes were set just before and immediately after a collision.

ment. The diagnostic data combined with odometer values and accelerometer data may also allow a determination for First Notice of Loss (FNOL) at the time of the collision. FNOL is the process by which an insurance company determines whether a car is a total write-off or should be repaired.” By monitoring every system within a vehicle, VOYO is covering all its bases and providing consumers, insurance companies, and mechanical and collision repair companies with more pertinent information than ever before. “We can look at things like tire pressure and changes in tire pressure, coolant temperature and battery health—things that are relevant to the operating condition of the vehicle and how they can tie into a repair and things such as first notice of loss,” Yorke said. “We can also then look at things such as driver behavior—

required, and possibly which shop might be best suited for a specific type of repair and parts needed,” Yorke said. “It will also give an insurance company a record to determine what type of repairs should be covered or not for collision-related reimburse-

“The VOYO system can tell us about defective systems or worn parts so that they can be repaired before an accident occurs,” — Peter Yorke

JUNE 2018 AUTOBODY NEWS / autobodynews.com

has the vehicle been swerving, were the car’s doors open and were the passengers wearing their seat belts, in addition to the activation of safety systems. We’re also in discussions with mapping and navigation companies that need more precise weather data, such as barometer, temperature and the usage of windshield wipers, and VOYO can make a car a rolling weather station. So, what you get is the ability to use multi-factorial data in order to reconstruct the operating condition of the vehicle, the conditions it was driving in and what the driver is doing at the time of a collision.” VOYO is penetrating several markets with its product offerings. “Our VOYO line of OBD controllers is made for the consumer market and utilizes Bluetooth low energy to connect to the Cloud via the driver’s cell phone,” Yorke said. “In addition, we have a line called Passport that is designed for commercial fleets [and] has a cellular modem embedded and does not require a cell phone.” Voyomotive also provides a plethora of useful data for its various applications. Yorke said, “Our partners can transfer data using our Web API on the backend, or an App API if they want to create their own application. That way, our data can appear in a body shop’s app, for example, so that they can control their customers’ user experience rather than going through our app.” With so many new vehicles coming out every year, Voyomotive has to be able to stay current and adapt quickly to car manufacturers’ rapid changes in design and functionality. “The core of our strategy is an ability to acquire various advanced data off of vehicles that rivals that of an OEM telematics system,” Yorke said. “We have a program where we reverse-engineer data off of vehicles in our R&D center near Ann Arbor to

learn what data is available and how we can acquire it from that vehicle’s architecture. We then download our software to adapt the hardware to the architecture of that specific model. “Vehicle data is increasingly becoming central to the driving experience, and we are only now seeing how data can be used to create new services for drivers and owners that will impact the service business. With the advent of onboard telematics systems, OEMs intend to make themselves the central players to decide who gets access to the data, how it can be used and what it will cost. Service providers and collision shops need to keep abreast of both emerging technologies and changing policies in this rapidly developing field. The availability of VOYO will provide alternatives to an industry looking to connect to their customers.”

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finishing the repaired panel to 320 grit. Gredinberg shared information from the estimating system providers related to this not-included process— nell of Big Sky Collision in Montana such as whether it is identified as a (who was appointed to the board ear- paint labor operation rather than lier this year following the departure body—noting there are some differof another board member) said he had ences among the systems. “One thing that all three [estifound some discrepancies between the owners’ manuals for some vehi- mating system providers] mention is cles and the automakers’ repair pro- that the material allowance for feather prime and block, if necessary, is not cedures for those vehicles. For two different automakers, included,” Gredinberg said. John Yoswick of CRASH Netfor example, “Within the repair procedures, it says that [seatbelts] need work provided an update at the meetto be inspected for frays or any dam- ing on the “Who Pays for What?” age” following a collision, McDon- surveys his company conducts with nell said. “But within the owners’ Mike Anderson of Collision Advice. manuals, it says to replace every seat- He said the four quarterly surveys belt” that was in use during the crash. (www.CrashNetwork.com/collision “So we just want to [know] advice), each of which asks about whether or not we are to look at the shop billing (and insurer payment) owners’ manual, which is crazy, or is practices for about 25 different notthere something like a position state- included operations, also ask shops ment we could get that [states] one if participating in the surveys has will override the other,” McDonnell helped them improve their business. “We consistently have found said. He said he suspects the discrep- that 80 percent or more say that it has,” Yoswick said. “But ancy is likely the result of those of you who know documentation for the ownMike know he won’t rest ers’ manual and the repair until that percentage is procedures being prepared closer to 100 percent, so we by different groups within keep working with him on any given automaker. He other ways to pack more insaid the vast scale of all the automakers’ operations hit Danny Gredinberg formation into the survey reports to help shops.” home for him when he reHe said the latest such addition cently had an opportunity to tour the Fiat Chrysler of America headquar- will be links to DEG inquiries that ters, which encompasses 5 million relate to the procedures being asked about in each survey. Gredinberg has square feet. “So the left arm might not al- been tracking down those inquiries ways be talking with the right arm,” so they can be included in the 2018 reports on the “Who Pays” survey McDonnell said. Also during the meeting, Danny findings. “In addition to providing survey Gredinberg of the Database Enhancement Gateway (DEG) (www participants with more information .DEGweb.org) shared a presentation and resources for using the results, on what’s often referred to as “the we think this will keep the DEG in gap.” That’s the necessary process front of a lot of shops regularly between when repair work ends throughout the year, and will help get (with the technician finishing off a DEG resources out to the industry,” panel at 150 grit), to getting that Yoswick said. During an awards luncheon folpanel to the equivalent of new and undamaged, which is when the esti- lowing the meeting, SCRS recognized mating systems say paint labor times the “Who Pays for What?” surveys begin. To get to that level requires with an “Industry Service Award.” the feather, prime and block process, SCRS board member Amber Alley, Continued from Cover

SCRS Meeting

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SCRS Board Member Brett Bailey, who chaired the association’s awards committee, said the award is not presented every year but recognizes organizations that “provide the industry and its members with a critical resource.” Past recipients include I-CAR, the National Auto Body Council and the Collision Repair Education Foundation. He said the “Who Pays” surveys are well-deserving of the award because “the tool that they have put in place is delivering information to shops that aren’t able to be in this room, information that is invaluable to shops … across the country.” PPG Director of Business Development Bill Shaw was also honored at the luncheon, receiving the SCRS “Humanitarian Award” for his work as president of the Collision Industry Foundation (http://collisionindustryfoundation.org). The nonprofit organization assists members of the industry impacted by natural disasters such as Hurricane Katrina and Superstorm Sandy. Most recently, the Foundation helped 78 families with ties to the industry in Texas and Florida after hurricanes Harvey and Irma.

who presented the award, said the surveys have “helped reshape the conversation that so many of us have on a daily basis.” “It has provided the industry with a tool that has made negotiations more transparent, and for many of us has made this complicated industry feel a little more manageable,” said Alley, who manages Barsotti’s Body & Fender, an OEM-certified shop in San Rafael, CA. “As a shop operator, I find this resource to be valuable beyond words. It has given me and my shop the confidence to say, ‘I know I’m not the only one.’” Yoswick accepted the award, noting that Anderson regretted that he couldn’t be there as well. “But he is out on the road doing what he does 300-plus days of the year, which is helping improve this industry,” Yoswick said. “Mike and his team at Collision Advice, and Chuck Cogan and I at CRASH Network, while we’re grateful to receive this, feel it’s actually the 3,237 shops that have taken at least one of the surveys over the three years … that are the ones who make possible what we have done with the surveys.”

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ARA’s 2018 Hill Days and State Legislative Summit Is Most Successful Yet! Members of the Automotive Recyclers Association (ARA) from around the United States gathered in Washington, DC on April 9 and 10 to participate in the association’s annual Hill Days and State Legislative Summit.

automakers to provide OEM parts data for recalled parts,” he said. “The Congressional feedback from the ARA member visits has been astounding, and ARA staff has already met with numerous Congressional offices to follow up on the issue. We have several more meetings scheduled for the coming weeks.”

ARA President David Gold called this year’s event “one of the most informative and productive Washington D.C. events yet.” “Recyclers from nearly two dozen states participated in over 60 Congressional appointments to ask their federal representatives for assistance in putting pressure on the National Highway Traffic Safety Administration (NHTSA) to implement a 2015 federal law requiring

During the 11th Annual ARA State Legislative Summit, ARA members focused on in-depth state legislative activity that impacts the professional automotive recycling industry. As usual during this event, ARA members gathered to identify and prioritize legislative issues, share strategies and experience and enhance ARA’s grassroots advocacy. Norman Wright, Chair of ARA’s Governmental Affairs Committee,

by Chasidy Rae Sisk

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led the day’s program. It began with a roundtable discussion that included updates from more than 20 states and topics that included state association lobby days, storm water fees, environmental regulations, used tire legislation, de-titling bills, taxation and counterfeit airbags. ARA Director of State Government and Grassroots Affairs Jessica Andrews shared, “Attendees spent additional time focusing on the impact that OEM repair procedures are having and will have on the recycled parts market, relationships with environmental groups, electronic reporting and the continuing problem of illegal dismantlers. The success of the state of California’s government-backed task force on illegal dismantling was reviewed and is a great example to other states. During this same time, a delegation of Canadian recyclers visited the Canadian embassy along with ARA staff to discuss a variety of issues impacting recyclers on both sides of the border.” ARA will hold its 75th Annual Convention and Expo on November 1–3, 2018 in Orlando, FL. For more information on the association, visit www.a-r-a.org.

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said. “It’s a great way to meet people you don’t know. Sit with people you don’t know, and set a goal to meet 10 new people a day to expand your network. Stay engaged and resist the urge to use breaks to be consumed in email or texts; use that time to network instead. Introduce yourself to the board members, scholarship winners and MIW honorees. Sign up for the scholarship walk and wear what makes you comfortable. Most come in business casual apparel, but the Gala is a festive event, and most people dress up. The most important thing is to have fun.” Reporting that 202 attendees were signed up as of that morning, Sullivan concluded, “Bring your business cards, be comfortable, be ready to engage with other members and have fun!” For more information on WIN and the 2018 Educational Conference agenda, visit: thewomensindustry network.site-ym.com/

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autobodynews.com / JUNE 2018 AUTOBODY NEWS

ABPA Annual Meeting & Convention Exceeds Expectations by Chasidy Rae Sisk

On April 24–27, the Automotive Body Parts Association (ABPA) hosted its 2018 Annual Meeting and Convention at the Hilton San Diego Resort & Spa in San Diego, CA. According to Edward T. Salamy, executive director of ABPA, “The event went extremely well and exceeded our

expectations. Attendance was at an alltime high and we set a record with corporate sponsorship. The annual ABPA convention is a gathering of aftermarket collision part distributors, manufacturers, insurers and other industry partners. “Our members lead busy lives running their businesses and have little time to travel to related industry events where they may or may not be able to meet. The ABPA convention is important for our members as it is Continued from Page 48

ASA Partners

ence data, automatically uploads sensor IDs and saves time, making technicians more productive. The tool can also automatically read the sensor ID and upload information to the vehicle’s ECU as seen on the scan tool. Watson provided a system demonstration on a 2008 Honda CRV EX tire pressure monitor system, showing how the sensor ID memorization procedure instructs you to turn it off and wait five minutes for the sensors to active sleep mode before the procedure can begin. Then, select Special Test and Tire Sensor Special Registration. Go to the TPMS sensor to see searching, and once found, it will transfer information to the scan tool and then advise Process Completed. Watson stressed, “Just follow exactly what the tool says.” Watson mentioned that the key fob may also be part of the TPMS and can affect how TPMS relearns, and reminded that the NHTSA has developed a Federal Motor Vehicle Safety Standard that requires the in58

the perfect opportunity for them to meet with the leaders of their industry as well as make new business connections. In short, if you are a distributor or manufacturer of aftermarket collision parts, you need to be at this event. “In addition to being our best annual convention in years, the ABPA is proud to have partnered with the National Auto Body Council (NABC) in once again participating in their Recycled Rides program. This was the second time that the ABPA has done this, and once again, the event did not disappoint. A disabled Marine veteran was the recipient of this year’s vehicle, a 2016 Sentra. ABPA members such as Quality Plus Automotive in San Diego and LKQ donated parts to the cause.” Tuesday featured a Board of Directors meeting and Open Reception with a golf tournament, cocktail reception, tradeshow and reception dinner. In addition to a keynote by Steve Fodor of Customs Services & Solutions Inc. on “The Ever-Changing World of Importing into the USA,” Thursday and Friday both offered many educational seminars for attendees to choose from, presented by

stallation of TPMS that warn the driver when a tire is significantly under-inflated, which could mean an amount of four to 10 psi. Watson concluded, “Everyone in your shop deals with TPMS, from your lead tech to the lube tech, so remember: It’s not just a nuisance for the customer; TPMS is a safety feature as well. If you’ve done anything to render any safety system inoperative, due to negligence, accident or lack of knowledge, it can open liability issues for you. TPMS is a safety system, and all vehicles sold in the U.S. since 2008 have it.” Zak then provided a demonstration of using the scan tool for power window testing. He emphasized, “Use the scan tool to ensure things are performing as designed by the vehicle manufacturer. It can help you diagnose quicker and more accurately.” The webinar concluded with Zak offering a brief summary of what will be covered during the last ASA-Bosch webinar, “Recalibrating Safety: The Road to Repairing Autonomous Vehicles,” scheduled for May 16 at 11:30 a.m. CST

JUNE 2018 AUTOBODY NEWS / autobodynews.com

companies such as LKQ, NSF, Intertek, Car-Part.com and PartsTrader. “The response from attendees was overwhelmingly positive. In addition, initial results from the attendee survey are coming in with a 35 percent response rate as of this morning. One question we ask is if they felt the ABPA meeting was a valuable experience, and all respondents have answered ‘yes.’ This is something we take pride in as we try to not only offer our attendees many educational topics, but we also incorporate a fun social atmosphere,” Salamy noted. “The event exceeded our expectations with a higher than expected attendance rate and record sponsorship. At the last minute, we had to raise meal counts with the hotel and add tables to our ballroom meeting space. This is a problem that we do not mind having.” The ABPA represents the interests of the aftermarket collision parts distributors and manufacturers, primarily in the United States and Canada. The site for the association’s Annual Meeting and Convention is chosen by the ABPA Convention Committee, which is led by association Chair Kim Hicks and ABPA President Dolores

Richardson. Richardson shared, “This being a male-dominated industry, Kim and I are humbled to have been voted by our board to serve as Chairman and President during the past year. We worked with Ed for our 2018 conference and will continue for 2019. Since his debut in this position, he has done a tremendous job increasing membership and sponsorship.” ABPA’s 2019 Annual Meeting and Convention will be held April 30–May 3, 2019, at the Westin Fort Lauderdale Beach Resort in FL. Salamy added, “After we made the announcement in San Diego, the ABPA members seemed extremely pleased with the selection, and there is already interest raised from sponsors.” For more information on ABPA, visit autobpa.com.

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WAC Takes Shape at April Meeting by Chasidy Rae Sisk

Women in Automotive and Collision (WAC) members gathered in the NHRA Suites at Gateway Motorsports on April 17 for their monthly meeting with dinner, sponsored by ABRA. WAC Vice President Jess Crump said, “The monthly meeting was held in order to give officers reports, discuss

Women in Automotive and Collision (WAC) members pose in front of the NHRA Suites at the starting line of the drag strip at Gateway Motorsports on April 17 for their monthly meeting with dinner, sponsored by ABRA

details of upcoming events and projects, and share leads for new members and sponsorship. I think we had a fantastic turnout, and attendees really en-

joyed hearing the progress we have made thus far.” WAC’s newest officer, Sponsor Coordinator Sheena Wagner, shared that she has elicited over $1,000 in donations from companies eager to support the association’s efforts. WAC President Shelly Jones added, “Another surprise that Sheena and Jess brought to the meeting was a WAC welding helmet that Sheena personally assisted in painting. This will be a great conversation starter when talking with young people about jobs in the industry.” “The meeting went great. The organization is really starting to take shape, and we are so excited to start talking to young people about the automotive industry,” Crump stated. “It definitely seems like we are gaining some more members and interest in the St. Louis area.” Sarah Young of Original One Parts, who attended as a guest, decided to join the association during the meeting. Within a day, she designed a career information sheet for WAC members to hand out at industry events. The fact sheet covers career options, training paths and potential wages. It is designed to attract young people to the

men that haven’t missed a meeting.” WAC plans to meet on the third Tuesday of each month at various locations. The next meeting will be held on May 15 at Gateway Motorsports. For more information on WAC, visit its Facebook group.

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Auto Data Labels has announced it will continue to supply vehicle replacement labels (VIN labels, tire, emission and under-hood labels) free of charge to collision repair training programs at schools across the United States and Canada. Offering this service recognizes the important role students in these programs play in the future of the industry, as well as the importance of bringing the vehicles students work on back to factory specifications with these labels. The students in these programs are being educated on the importance of the safety data on such labels, which often indicate federal emissions information, vehicle production date, recommended tire pressure, towing weight, paint codes, seating capacity and wheel base specifications. In some cases, the lack of availability of replacement labels, or the cost of such labels, can be a challenge for schools, giving them no choice but not to install the labels. Now Auto Data Labels is ensuring they can. Instructors can orders labels at schools@autodatalabels.com

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automotive industry in accordance with WAC’s mission statement. Jones noted, “I’m impressed with all of our members. They all lend their expertise to the group. Although this is a women-led group it’s not just for women. In fact, we have a few

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autobodynews.com / JUNE 2018 AUTOBODY NEWS

Continued from Cover

CA Jury Awards

from using an arrest that didn’t result in a conviction as a reason for termination. Tilkey’s second cause of action cited wrongful termination in violation of public policy and the third cause of action cited defamation. Additional case documentation revealed that Allstate discovered the situation when an email between Tilkey and his ex-girlfriend about the incident was flagged for review. Allstate conducted an internal investigation and initially determined no action would be taken; however, after the girlfriend sent an emotionally charged email directly to an Allstate CEO discussing the situation, the decision to terminate Tilkey was made. His attorney, Joann Rezzo, said the firing violated state labor law, which prohibits employers from considering arrest records that don’t result in a conviction when considering termination. She explained that on May 3, the jury found in favor of Tilkey on his two claims for wrongful termination in violation of California Labor Code Section 432.7 and coerced self-publication defamation. As a result, the jury awarded Tilkey $2,663,137 in compensatory damages ($960,222 for the wrongful termination claim and $1,702,915 for the defamation claim). According to Rezzo, “The jury concluded that Allstate had violated Labor Code 432.7 when terminating Mr. Tilkey by basing its termination decision on records of his arrest and/or participation in a diversion program. The jury also determined that Allstate’s stated reason for the termination (i.e. alleged threats made by Mr. Tilkey) was not true and that Allstate failed to use reasonable care in determining the truthfulness of the stated reason for termination. The jury also concluded that Allstate had acted with malice, oppression and/or fraud (a prerequisite to an award of punitive damages).” The next day, the jury awarded Tilkey $15,978,822 in punitive damages, making his total award $18,641,959. An Allstate spokeswoman said the company disagrees with the verdict and plans to appeal. The Associated Press contributed to this article. We thank Claims Journal for reprint permission. 60

Oldest Body Shops in America: Sirl’s Automotive by Gary Ledoux

From November 2017 to February 2018, Autobody News ran an ad looking for the oldest continuously operated body shops in America. The oldest was George V. Arth and Son in Oakland, CA, founded in 1877 and still going strong. However, we received information from a number of other long-running businesses, several of which will be featured in this column over the next few months. Sirl’s Automotive It was 1914. Ford Motor Company initiated the eight-hour work day. A worker on Ford’s assembly line made a minimum of $5 per day—good wages and hours in those times. Babe Ruth made his debut with the Boston Red Sox and WWI was under way in Europe. On August 14, 1914, Michael Sirl started Sirl Automotive at 7541 York Rd., Parma, OH. Like many “transportation businesses” at that time, Sirl’s started out as a blacksmith shop shoeing horses and mending farm equipment. Before long, “horseless carriages” started appearing on

JUNE 2018 AUTOBODY NEWS / autobodynews.com

lines” of work. In one season in 1939, he built 80 to 100 trailer hitches. His fame at this type of manufacturing spread over northern Ohio. Eventually, Ralph’s son, Dale, also joined in the family business and has been the owner since the mid-1960s. While running the business, Dale was also a vocational automotive school teacher for Valley Forge High School, in Parma, OH. Some Dale is the third-generation owner. Dale’s sons, Dale Jr. of his students are still workand Gary, are currently working at the business, looking ing for Dale in the body shop, at taking over as the fourth-generation to own Sirl’s mechanical and towing department. Ohio’s muddy roads. Michael beDale is the third-generation owner. came curious and bought one. Like other blacksmiths of his time, Dale’s sons, Dale Jr. and Gary, are he could see that change was coming. currently working at the business, lookHe knew automobiles would be the ing at taking over as the fourth-generanext wave of personal transportation, tion to own Sirl’s. Sirl’s Automotive is documented and he could see that the blacksmith trade was disappearing. He knew he as being the third-oldest towing comhad to turn to repairing automobiles. pany in the United States. Sirl’s AuMichael’s son, Ralph, joined him in tomotive is currently a full mechanical and collision repair shop, the auto repair business. At one point, Michael decided to along with 24-hour towing service. build trailer hitches for the new motor- Sirl’s Automotive has ranked on the ized vehicles. It was not uncommon Towman 500 “Most Experienced for service garages to have other “side Towmen in America.”

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Will the Facebook Hack Affect the Automotive Industry? by Michelle Lewis, RNEWS

Facebook CEO Mark Zuckerberg recently faced two days of questioning by the U.S. Congress on user security and privacy invasions. He has since been summoned to testify to EU lawmakers. With the acceleration of connected vehicles and the data they will collect, AutoTrader CEO George Mienie considers what motorists can learn from this unfolding story. Connectivity has revolutionized the world and the automotive industry has happily joined the party. A host of benefits are associated to this trend including better, tailor-made product offerings for drivers, such as streaming digital radio and enhanced navigation systems with improved ways of avoiding congestion. Connected-car technologies will become standard by 2020 at the latest, consulting firm McKinsey reported. “Features such as autonomous driving will rely on this connectivity in order to exist,” explained Mienie. “The data that these cars will accumulate as a result will be worth a substantial amount of money.”

McKinsey reported that automotive data could be worth up to $750 billion globally by 2030. “The data alone could become worth more than the car,” Mienie mused. Your car and your driving patterns say a lot about you. They reveal behavior such as your driving habits as well as the places you commonly visit. Much like Facebook offers location-based advertising, cars too will have this capability. “In the future, you could be offered a promotional deal from the restaurant you pass each day in a self-driving taxi,” Mienie explained. Some motorists may be alarmed at this thought. “But benefits of this connectivity in many ways outweigh the negatives,” he advised. “Data sharing can assist when it comes to preventative maintenance, for example, which will help to avoid breakdowns. In a country like South Africa, with our road safety and security concerns, this is an important feature.” Motorists are advised to learn from the Facebook privacy breach and apply this know-how to better manage settings within their con-

nected cars. “Consumers need to think of their cars as partners to their mobile phone, tablet or computer,” he advised. “Take the time to read through the user guides and the terms and conditions as they are updated.” Consumers might find they have to trade functionality for privacy. “This is a hurdle tech developers from all sectors must overcome, as they look to solve this growing tension,” Mienie pointed out. “I suggest consumers keep a close eye on how the Facebook story develops. Whatever legislation is created will be used to govern other global tech companies such as Google and Amazon and ultimately to regulate parts of the automotive sector.” References: 1. http://www.visualcapitalist.com/ future-automobile-innovation/ 2. https://www.mckinsey.com/industries/automotive-and-assembly/ourinsights/monetizing-car-data

We thank RNEWS for reprint permission.

Finishmaster Donates $50,000 to CREF

FinishMaster has donated $50,000 to the Collision Repair Education Foundation in celebration of the company’s 50th Anniversary. The contribution from FinishMaster provides crucial support for the Education Foundation and its ability to support high school and college collision programs, instructors and students nationwide and help connect graduates with employers “FinishMaster is grateful for the opportunity to support the Collision Repair Education Foundation and the work it does to connect students with training and career opportunities,” said Steve Arndt, President and Chief Operating Officer of FinishMaster. Industry members interested in joining the Collision Repair Education Foundation’s roster of supporters to assist high school and post-secondary collision school programs should contact Director of Development Brandon Eckenrode at 847.463.5245 or email Brandon.Eckenrode@ ed-foundation.org

who are later adopters,” Feng said. “But as technologies emerge and become more commonly and widely used, even later adopters often come example. Trust levels change over to trust and accept the technologies time as conditions change, the re- as the technologies prove trustworsearchers said. Data from such tests thy. Building experience with a syswill help inform the design of au- tem is important to developing trust. tonomous systems for a wide range We are interested in how trust factors can be built into the design, safety being the biggest issue—or people will under-trust, and just won’t buy autonomous cars.” Feng and Kim work together in the UVA Engineering School’s Link Lab, a new $4.8 million, 17,000square-foot facility that brings together researchers from five departments to Using a simulator, for now, UVA researchers are probing the collaborate on a range of factors that lead people to feel more or less comfortable big-issue, multidisciplinary with letting go of the steering wheel Credit: Dan Addison, engineering problems and University of Virginia challenges. of scenarios, so the cars can respond very similarly to how human drivers We thank UVA Today for reprint permission. would when driving safely. “We know that early adopters of new technologies accept the changes www.autobodynews.com to technologies better than people Continued from Page 51

Would You Trust?

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