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10 Automakers Commit to Automatic Emergency Braking on All New Vehicles, Over 50% of New Cars Ten major vehicle manufacturers have committed to making automatic emergency braking (AEB) a standard feature on all new vehicles built, the U.S. Department of Transportation, its National Highway Traffic Safety Administration (NHTSA) and the Insurance Institute for Highway Safety (IIHS) announced Sept. 11.

“We are entering a new era of vehicle safety, focused on preventing crashes from ever occurring, rather than just protecting occupants when crashes happen,” said U.S. Transportation Secretary Anthony Foxx. “But if technologies such as automatic emergency

braking are only available as options or on the most expensive models, too few Americans will see the benefits of this new era. These 10 companies are committing to making AEB available to all new-car buyers.”

The announcement, made at the dedication of IIHS’s newly expanded Vehicle Research Center, represents a major step toward making crash-prevention technologies more widely available to consumers. The 10 companies – Audi, BMW, Ford, General Motors, Mazda, Mercedes Benz, Tesla, Toyota, Volkswagen and Volvo – will work with See Automatic Braking, Page 45

Ohio Car Dealerships Scammed out of More Than $800,000, Alleged Perpetrator Arrested Ohio Attorney General Mike DeWine and Warren County Prosecutor David P. Fornshell announced on August 28 that a Cincinnati area man has been indicted for allegedly scamming car dealerships and financial institutions out of more than $800,000.

Jerry Agostini, Jr., 52, allegedly used false information and a dummy corporation to secure vehicles, heavy equipment, loans, and checks from car

VOL. 5 ISSUE 1 OCTOBER 2015

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and equipment dealerships in Warren County, Butler County, Hamilton County, and Kenton County (KY).

He was indicted today by the Warren County grand jury on 29 counts, including the following charges: Engaging in a pattern of corrupt activity, a second degree felony; Grand theft of a motor vehicle, a fourth degree felony; See Dealerships Scammed, Page 28

October 2015 SHOP and PRODUCT SHOWCASE Featuring 23 Successful Products INSIDE

New Survey Results Show Insurers ‘Who Pays For What’ in Terms of Frame/Mechanical Procedures

by John Yoswick

Just under 61 percent of shops surveyed said they are paid “always” or “most of the time” for removing coatings from pinchwelds prior to mounting the vehicle on a frame machine when it is required for the repair.

But industry trainer and consultant Mike Anderson said that percentage— from the latest “Who Pays for What?” survey results available now—isn’t high enough.

“In my opinion, that 61 percent should be 100 percent,” said Anderson, president of Collision Advice and cre-

ator of the survey.

Anderson noted that some automakers do not approve mounting or anchoring in the pinchweld area at all, and said shops should always follow manufacturers recommendations. But when mounting using the pinchwelds, See New survey results, Page 14

Toby Chess and David Luehr Offer RDE Talks at SEMA see p. 30, 34 for Toby Chess and p. 50, 51 for David Luehr

Undercover State Farm Employee Reveals Suppression of Labor Rates

by Stacey Phillips, Assistant Editor

A year and a half after the first complaint was filed by body shops in Mississippi against the nation’s top insurers, the plaintiffs’ claims were dismissed yet again by a Florida judge on August 17. Although it can be viewed as a set back by some, Eaves Law Firm

continues to gather more information to help its case, including comments from a State Farm employee.

There are now more than 500 body shops in 19 states part of the multi-district lawsuit in Florida, alleging the suppression of reimbursement rates for collision repairs in violation of the SherSee Labor Rate Dispute, Page 54

See p. 40 for SCRS Repairer Driven Education at SEMA See p. 68 for I-CAR Collision Repair Training See p. 28 for Three-part OEM Collision Repair Technology Summit at SEMA

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REGIONAL

A Land of Opportunity: Brothers, Auto Shop

Owners, Recall Deep Roots in Alton, IL . . . 15

ABRA Auto Body & Glass Expands in MN . . . 12

Carworx Showcasing European Paint Line

at SEMA. . . . . . . . . . . . . . . . . . . . . . . . . . 57

CCC Displays New Technology & Services

at SEMA . . . . . . . . . . . . . . . . . . . . . . . . . 64

Auto Shop Expands in Port Huron, MI . . . . . . 66

Chad Cantor Joins ITW Evercoat as Director

Growing Trend of Collision Repair Networks

Collision Repair Technology Summit Offers

Kansas City, Kansas Tops Allstate’s Annual

Dominion Sure Seal Focuses on Cycle-Reduction

Lea’s Auto Body in MI Winner of Copart

GM Updates Paint-Friendly Service Parts . . . 22

Led to Formation of 1Collision Network. . . 18

Best Drivers Report . . . . . . . . . . . . . . . . . 12 Second Annual Rebuild Challenge. . . . . . . . 4

MI Homeowners Oppose Plan to Convert

Former Library into Quick Fix Auto Repair . . 10

Ohio Car Dealerships Scammed out of

of U.S. Sales . . . . . . . . . . . . . . . . . . . . . . 12

Three OEM Sessions, Thursday, Nov. 5 . . 28 Products to Benefit Body Shops . . . . . . . . . 8

I-CAR Training Classes at SEMA . . . . . . . . . . 68

Industry Invited to Attend Collision Repair

Education Foundation’s Annual Reception

during SEMA 2015 . . . . . . . . . . . . . . . . . . 71

More Than $800,000, Alleged Perpetrator

Industry Veteran Seeks to Re-Evaluate

Parkville Auto Body Owner Chairs Golf Event . . 10

New Developments at WyoTech Career

Shannon Auto Collision is ‘Where We Meet

New Survey Results Show Insurers

Arrested . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

Service King Adds 8 Chicago Locations . . . . . 9

By Accident’ in Fenton, Michigan . . . . . . . 66

Sisk - ARI 2015 Summit Speakers Teach Attendees Business Managing and

Team-Building Skills . . . . . . . . . . . . . . . . . 32

South Dakota making strides in hiring

disabled workers . . . . . . . . . . . . . . . . . . . 20

Thieves Hit South County, MO Auto Dealerships . 3

Zara’s Collision Center Receives Hyundai

Certification . . . . . . . . . . . . . . . . . . . . . . . 21

COLUMNISTS

Perceived Low-Valued Vehicles . . . . . . . . 60 Colleges in WY, FL and PA . . . . . . . . . . . . 27

‘Who Pays For What’ in Terms of

Frame/Mechanical Procedures . . . . . . . . . . 1

PPG Honors 3 Cars with “Best Use of Color”

Awards at NSRA Street Rod Nationals Plus. . 6

Premiere Services Partners with LKQ on Industry's First Recycled Mobile

Electronics Parts Program . . . . . . . . . . . . 54

Presentation on Adhesive Bonding of

CFRP Composites . . . . . . . . . . . . . . . . . . . 9

Prima Demonstrates Latest MIG Welders

at SEMA. . . . . . . . . . . . . . . . . . . . . . . . . . 64

Attanasio - Collision Veteran Takes on Paint

ProFirst Certified Shops Discuss How

Franklin - How Much Do Numbers Matter . . . 26

Prosecutors Charge 2nd, 3rd Man in

Underpays with PaintEx 2.0 . . . . . . . . . . . 38

Hey Toby - Glue and Rivets Have Replaced

Welding on Many Newer Vehicles . . . . . . . 30

Luehr - Competing with Consolidation?

Change Your Relationship with Fear First . 50

Yoswick - CIC Committee Offers Industry a Way to Push for Use of Better Data

Standard . . . . . . . . . . . . . . . . . . . . . . . . . 42

NATIONAL

10 Automakers Commit to Automatic

Emergency Braking on All New Vehicles,

Over 50% of New Cars . . . . . . . . . . . . . . . . 1

2015 SEMA Scholarship and Loan

Forgiveness Awards . . . . . . . . . . . . . . . . . 58

ABRA Helps Raise Over $123,000 for Institute. . 9

ASA Announces Collision Division Committee

Program Has Improved Business . . . . . . . 22

MO Shooting . . . . . . . . . . . . . . . . . . . . . . 24

SCRS Repairer Driven Education Classes . . . 40 Top TV Celebrities Featured at SEMA’s

“Velocity Live” . . . . . . . . . . . . . . . . . . . . . 58

Turbomix PaintSaver Has New Stirring

Technology. . . . . . . . . . . . . . . . . . . . . . . . 57

U.S. Congress Introduces Bill Allowing Limited Turn-Key Replica Car Production, SEMA

in Support . . . . . . . . . . . . . . . . . . . . . . . . 71

Undercover State Farm Employee Reveals

Suppression of Labor Rates . . . . . . . . . . . . 1

Valspar’s Family of Brands’ SEMA Highlights

Include Custom Cars, Celebrity Appearances,

Music and Airbrushing . . . . . . . . . . . . . . . 64

Vehicle Satisfaction Index Scores Drops

for Third Year . . . . . . . . . . . . . . . . . . . . . . 45

Study on Aluminum Body Panel Repair . . . 70

Veteran Instructor Peter Lock Retires After 36

Class of 2015 . . . . . . . . . . . . . . . . . . . . . 24

Wagner SprayTech Shows MotoCoat Sprayers

to Increase Shops’ Production & Profit . . . 44

Wedge Clamp Systems Opens U.S. Location

Cars, Awards, Autographs, and Education . 64

Women Automotive, Machine Shop Students

Automotive Management Institute Honors

BASF Dual Refinish System Reformulated

BASF’s Highlights at SEMA Include 2 Booths, Car-O-Liner Aluminum Work Station Wins

PTEN Award. . . . . . . . . . . . . . . . . . . . . . . 51

I-CAR is back at SEMA in 2015 with training at the Las Vegas Convention Center. I-CAR training centers around individual’s roles as collision industry professionals. See a list of training sessions on p. 68.

Thieves Hit South County, MO Auto Dealerships

Car thieves have been wreaking havoc at dealerships in South County, St. Louis County Police said Sept. 1.

Thieves had smashed their way into 4 dealerships and stolen at least eight cars in 11 days. The thieves have left behind a trail of clues that may get them caught. Two cars had already been recovered and one suspect was locked up and charged with tampering after being caught with one of the cars in the city of St. Louis, police

Years as Leader/Mentor/Educator at CCC. . 62 at SEMA. . . . . . . . . . . . . . . . . . . . . . . . . . 58

After 30 Years of International Distribution . . 48

in CA Smash Stereotypes . . . . . . . . . . . . . 56

said. “This is where they busted through here, smashed all that out,” said Tony Godfrey of Sinclair Buick GMC on Lindbergh. Two suspects broke into the body shop just before 1:30 Saturday morning, he said. In this case they broke into the body shop so they were looking for customer keys,” he said. Instead of looking for new cars, they took whatever they could get started, in this case a 1999 Cadillac.

Publisher & Editor: Jeremy Hayhurst General Manager: Barbara Davies Assistant Editor: Stacey Phillips Online Editor: Victoria Antonelli Contributing Writers: Tom Franklin, John Yoswick, Janet Chaney, Toby Chess, David Brown, Rich Evans, Ed Attanasio, Chasidy Sisk, David Luehr Advertising Sales: Joe Momber, Sean Hartman, Bill Doyle, Norman Morano (800) 699-8251 Office Manager: Louise Tedesco Sales Assistant: Cass Heckel Art Director: Rodolfo Garcia

Indexof Advertisers

Fatal Shooting at Body Shop in Florissant, MO . . 4

Audi Milwaukee. . . . . . . . . . . . . . . . . 6 Audi Wholesale Parts Dealers . . . . 66 Automotive Art . . . . . . . . . . . . . . . . 11 Axalta Coating Systems . . . . . . . . . . 2 Blue Springs Ford . . . . . . . . . . . . . . 50 BMW Wholesale Parts Dealers . . . . 71 Car Bench North America. . . . . . . . 13 Car-Part.com . . . . . . . . . . . . . . . . . . 12 CarcoonAmerica Airflow Systems . 44 Certified Automotive Parts Association (CAPA). . . . . . . . . . . 43 Charles Gabus Ford . . . . . . . . . . . . 61 Chief Automotive. . . . . . . . . . . . 19, 25 Classic Chevrolet . . . . . . . . . . . . . . 59 Classifieds. . . . . . . . . . . . . . . . . . . . 70 Courtesy Subaru. . . . . . . . . . . . . . . 57 D & S Curing . . . . . . . . . . . . . . . . . . 72 Dent Magic Tools . . . . . . . . . . . . . . . 4 Diamond Standard Parts, Inc. . . . . 31 Dominion Sure Seal, Ltd. . . . . . . . . . 8 Eco Repair Systems of North America, LLC . . . . . . . . . . 20 EMM . . . . . . . . . . . . . . . . . . . . . . . . 29 Equalizer Industries, Inc. . . . . . . . . 38 Erhard BMW of Bloomfield Hills . . . 45 Erhard BMW of Farmington Hills . . 45 FBS Distribution Co., Inc. . . . . . . . . 21 Ganley Westside Subaru . . . . . . . . 53 GM Wholesale Parts Dealers . . . . . 65 Graham Auto Mall . . . . . . . . . . . . . . 56 H & S Autoshot Mfg. Co. . . . . . . . . 39 Hall Volkswagen-Mazda . . . . . . . . . 62 Hendrick Automotive Group . . . . . . 47 Honda-Acura Wholesale Parts Dealers . . . . . . . . . . . . . . . . . 36, 37 Hyundai Wholesale Parts Dealers . 48 Isringhausen Imports . . . . . . . . . . . 55

Serving Illinois, Iowa, Indiana, Kansas, Kentucky, Michigan, Minnesota, Missouri, Nebraska, North Dakota, Ohio, South Dakota, Wisconsin and adjacent metro areas.

Autobody News is a monthly publication for the autobody industry. Permission to reproduce in any form the material published in Autobody News must be obtained in writing from the publisher. ©2015 Adamantine Media LLC. Autobody News Box 1516, Carlsbad, CA 92018; (800) 699-8251 (760) 603-3229 Fax www.autobodynews.com Email: news@autobodynews.com

Midwest

Contents

Jake Sweeney Chevrolet . . . . . . . . 39 Kelly BMW . . . . . . . . . . . . . . . . . . . . 28 Kia of Des Moines . . . . . . . . . . . . . . 61 Kia Wholesale Parts Dealers. . . . . . 69 Laurel Auto Group of Westmont . . . 49 Luther Hopkins Honda . . . . . . . . . . 22 Malco. . . . . . . . . . . . . . . . . . . . . . . . . 7 Maplewood Toyota-Scion . . . . . . . . 51 Martech Service Company . . . . . . . 18 Mazda Wholesale Parts Dealers . . . 60 Midwest Parts Group . . . . . . . . 16, 17 Mirka Abrasives, Inc.. . . . . . . . . . . . 32 Mitsubishi Wholesale Parts Dealers . . . . . . . . . . . . . . . . . . . . 66 MOPAR Wholesale Parts Dealers . . 41 Morrison’s Auto Parts . . . . . . . . . . . 24 Motor Guard Corporation . . . . . . . . . 6 Nissan of South Holland . . . . . . . . . 30 Palmen Buick GMC Cadillac. . . . . . 34 Patrick BMW-MINI . . . . . . . . . . . . . . 35 Prima Welds, Inc. . . . . . . . . . . . . . . 15 SATA Spray Equipment . . . . . . . . . 23 Sherwin-Williams Automotive Finishes . . . . . . . . . . . . . . . . . 26, 27 Subaru Wholesale Parts Dealers . . 42 The Hail Team, LLC. . . . . . . . . . . . . . 4 Toyota of Des Moines . . . . . . . . . . . 61 Toyota of Grand Rapids . . . . . . . . . 26 Toyota Wholesale Parts Dealers . . . 54 United Fire Group . . . . . . . . . . . . . . 10 Urethane Supply Company . . . . . . 33 Valspar Automotive . . . . . . . . . . . . . . 5 VanDevere Kia-GM . . . . . . . . . . . . . 63 Volkswagen Wholesale Parts Dealers . . . . . . . . . . . . . . . . . . . . 67 West Bend Insurance . . . . . . . . . . . 14 WyoTech . . . . . . . . . . . . . . . . . . . . . . 9

www.autobodynews.com | OCTOBER 2015 AUTOBODY NEWS 3

Fatal Shooting at Body Shop in Florissant, MO

Authorities are investigating a fatal shooting that occurred at an auto body shop in Florissant the evening of Aug. 20 .

Around 5:30 p.m., Alan Roach was shot and killed at Montgomery Auto Parts on Washington Street.

When officers arrived, they found Roach dead in his shop. “We were sitting on the front porch. We heard one gun shot and that’s all we heard,” said Tonja, a resident in the area. “We weren’t for sure, but then we heard all the sirens.” Police say Roach was closing up the shop when he was killed.

“He was just a gentle, little guy. He would give the shirt off his back,” said Paul Arman, a close friend of Roach’s. “I’ve known him for twenty years. He didn’t have any enemies.”

Many residents said the area is not known for crime and are concerned violent crime is spreading.

There is currently a $10,000 reward being offered to anyone with information leading to an arrest in Roach’s murder. Anyone with information about the crime is asked to contact CrimeStoppers at 866371-8477.

Lea’s Auto Body in MI Winner of Copart Second Annual Rebuild Challenge Copart, Inc., a global online vehicle auction company, announced on August 27 the top three winners of its second annual Copart Rebuild Challenge. The contest was designed for car enthusiasts and auto rebuilders to show how they restored, customized or rebuilt a vehicle.

After the voting period closed, ful, finished vehicle with racecar-like Thomas Lea-Anderson from Michi- features was really impressive.” gan was named the $2,000 grand prize winner. In his entry, Lea-Anderson depicted how he rebuilt a wrecked 2013 Volkswagen GTI. He has been rebuilding cars since the age of 16 and currently works at the family business, Lea’s Auto Body.

“I’ve worked at my uncle’s body shop for 10 years, and I rebuild vehicles on the side,” said Lea-Anderson. “It’s a hobby and Copart After a habit for now, but I hope to start my own business soon.”

In the past two months, Lea-AnLea-Anderson repaired the col- derson purchased and rebuilt three lision damage on the Volkswagen vehicles from Copart in hopes of GTI and upgraded the vehicle to kick-starting his own business. He include modifications such as tur- plans to use the prize money to invest bocharger parts and a new racing in his business and buy more cars.

Copart Before. Thomas Lea-Anderson received coilover suspension. His project The Second Prize winner was the grand prize award for rebuilding a wrecked was finished in six weeks, and he Daniel Basco of Florida, who rebuilt a 2013 Volkswagen GTI currently uses the vehicle for per- Volkswagen Passat; and the Third Prize winner was Jack Parker of CalCopart members from across the sonal use.

“Thomas Lea-Anderson’s entry ifornia, who rebuilt a 2007 Corvette. country submitted their projects for a chance to win the $2,000 Grand Prize. in the Copart Rebuild Challenge was A panel of Copart judges narrowed a great example of what can be done the contest entries to 10 finalists, and with a vehicle purchased from our Follow us on Twitter: then the public submitted thousands auctions,” said Copart’s Senior Diof votes to select the top three final- rector of Marketing, Michelle Hoffists. Entrants ranged from hobbyists man. “The work he did to turn the damaged Volkswagen into a beautito professional body shop owners.

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PPG Honors 3 Cars with “Best Use of Color” Awards at NSRA Street Rod Nationals Plus PPG Automotive Refinish presented its popular “Best Use of Color” awards to three spectacular customized cars at the NSRA’s 46th annual Street Rod Nationals Plus. The event was held August 6-9 in Louisville at the Kentucky Exposition Center.

The three cars, each sporting a uniquely distinctive paint job, were a 1934 Chevy built by Mark Giambalvo, owner of Creative Rod & Kustom in Womelsdorf, PA, a 1931 Ford Model A from Dave Tucci at Tucci Hot Rods, Marcy, NY, and a 1965 Mustang convertible out of Dustin Foust’s Classic Restorations of Southern Indiana LLC in Floyds Knobs, IN. The ‘34 Chevy is owned by Jack Maloney of Highland, MD. Giambalvo called on his paint technician Jason Dunkelberger to give the car its rich and deep two-tone burgundy and black finish. Dunkelberger applied a variety of PPG DELTRON® products including DPS3055 V-PRIME™ Acrylic Ure-

thane Surfacer, DBC9700 2000 Black Basecoat, DBC 2000 Basecoat, Garnet Red (code 926174) and CONCEPT® 2021 Urethane Clear to produce the standout look.

Tucci’s winning entry started out as a stock 1931 Ford Model A two-door sedan. Tucci rebuilt it as a street rod for owner Dean Lombardo of Bronxville, NY. Then John Ramsey of John’s Auto Restoration in Rome, NY, turned to Deltron and used DBC 2000 Basecoat, Tigereye (code 911865) and DC4000 Velocity Premium Clearcoat flattened with ONECHOICE® SU4985 Universal Matting Agent to produce the flat brownish finish.

Dustin remade the Mustang, his team went to work on the finish. They chose the Deltron line’s DPX171 Non-

prising street rods, classics, custom cars and trucks manufactured no later than 1985.

The NSRA’s Street Rod Nationals Plus is the world’s largest automotive participant event and is complemented with 10 NSRA divisional nationals.

NSRA gatherings are a combination of games, activities, exhibits and shopping opportunities with everything geared to family entertainment. PPG has a long-term association with the NSRA.

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1934 Chevy

Todd and Stephanie Foust, of Baton Rouge, LA, entrusted their Mustang, “Black Diamond,” to cousin Dustin Foust for customizing. Once

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Chrome Self Etching Primer, K38 High Build Primer Surfacer, DCC9300 Concept Acrylic Urethane single stage gloss black with no clear. The accent color (center of hood, tail light panel, etc.) is DBC Tuxedo Black (code 918644) with DCU 2060 FLEXED “N” FLAT™ Clear.

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www.autobodynews.com | OCTOBER 2015 AUTOBODY NEWS 7

Dominion Sure Seal Focuses on Cycle-Reduction Products to Benefit Body Shops

by Stacey Phillips, Assistant Editor

Finding ways to reduce cycle time is an ongoing challenge for body shops across the country. Tim Durrer from Dominion Sure Seal said this is especially true for those that are part of Direct Repair Programs (DRPs) and depend on insurance companies for the majority of their work.

“DRPs look at a shop’s cycle time – how long it takes to repair the vehicle from the time a customer drops off the keys until they pick them up. In order for shops to obtain more work, you need to decrease your cycle time,” said Durrer, Dominion’s U.S. vice president of sales and marketing.

“Looking at it from the standpoint of an MSO or body shop, if I’m trying to capture more work from an insurance company, if I can drop my cycle time from five days down to four days, they are going to give me more cars per week.” He said this leads to better customer retention, higher productivity as well as one day less for a rental car which all equate to a huge cost savings for the insurance companies.

Currently in his 14th year at Dominion, Durrer’s primary emphasis is evaluating the company’s product line with a focus on improving its cycle-

time reduction products. “What we are doing is changing the products to meet the needs of the body shops,” said Durrer.

Established in Toronto, Ontario, Canada, in 1972, Dominion Sure Seal manufactures and distributes a wide range of products for the automotive industry. Durrer, who is based in Arizona, said the company probably manufactures more than 500 items.

Ron Kirn, owner of P&R Auto Repair in Kentucky, said they have used Dominion Sure Seal products for more than a year. These include the one-step self etch primer, hi build zinc weld thru primer, rubberized undercoating and gravel guard.

“They are very easy to use and the products dry very fast so we can get the vehicles to the paint department, get the vehicle delivered to the customer fast and still give the customer a quality job,” he said.

Kirn, who has been in the business for more than 35 years, said cycle time is very important to a shop. “That is how you get graded from the insurance company; the better the cycle time means more work they pump into your shop, which means more money.”

Spencer Caldwell, owner of Arizona School of Automotive Refinishing,

has used Dominion products for the past four years. Some of these products include color your hippo bed liner, which Caldwell said has good adhesion, a nice smooth texture, and excellent color hold out; chip guard aerosol, which he said is fast drying, non-sagging and easy to match; and epoxy bumper repair materials, which he said are fast, flexible, and have good adhesion.

ASAR mainly focuses on restoration projects, but does some collision cosmetic repairs as well. Caldwell said it is currently a training facility for the hobbyist. During the day, they work on high-end restoration builds and 15 different classes are offered in the evening.

One Step Self Etch Caldwell said Primer – SEP– the Dominion proetches into steel ducts have been to enhance the helpful during their adhesion of the top coat or primer classes. “The amo-

in·teg·ri·ty:

unt of support we receive has been a huge help while learning the ins and outs of the line.”

Dominion Sure Seal entered the retail automotive market in 1995 and its products can be found in retail automotive chains around the world.

The company also privately brands its products to more than 56 companies.

In 2004, the company opened a European warehouse in Oisterwijk, Holland. Currently, Dominion Sure Seal has four manufacturing sites in Canada and operates offices in the United States, Holland and Japan.

In addition to offering products for use on aluminum for the past 10 years, Dominion’s product line also includes adhesives, sealants, tapes, body and trim tools, aerosols, plastic repair products, coatings, bed liners, anti-corrosion materials, clear coats, cycle-time reduction products and a line of retail DIY type products The company is endorsed by General Motors Corp., Toyota and Daimler Chrysler for use in their plastic repair systems.

Dominion Sure Seal plans to showcase its cycle-reduction products at the SEMA show, booth #10782. For more information, call (800) 2650790.

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Service King Adds 8 Chicago Locations

Service King announced on August 17 significant expansion in the Chicago, IL area through the acquisition of Riverdale Body Shop and its eight premier collision repair facilities.

Officials from Service King and Riverdale Body Shop mutually agreed upon terms of the deal on August 14, with the acquisition effective immediately. Through the partnership, Service King now has 22 locations across the Chicago area.

“This is a fantastic partnership for Service King and our Chicago customers,” said Jerod Guerin, Service King Regional vice president.

“Riverdale Body Shop has built an excellent business with eight fantastic auto repair facilities providing the very best in collision repair service.

We are thrilled to welcome its teammates and customers to the Service King family and look forward to providing auto repair services at the standard our customers and insurance

partners have come to expect.”

An area of rapid growth for Service King in 2015, the Riverdale acquisition marks Service King’s third expansion in the Chicago market since March. Service King now officially operates 251 locations in 22 states across the U.S. “Riverdale Body Shop has been proud to serve the Chicago area for 45 years,” said Larry Seida, Riverdale Body Shop owner. “We are a great company with great employees. I’m looking forward to the future as we merge in with another great company, Service King.”

Riverdale Body Shop was founded in the Chicago area in 1970. The organization has received an A+ accreditation with the Better Business Bureau for six consecutive years.

The Riverdale Body Shop operation has also been recognized by I-CAR Gold Class Professionals, the industry’s highest training certification.

Meanwhile, as part of the Riverdale partnership, Service King Collision Repair Centers is officially expanding into the state of Indiana for the first time, adding two locations as part of the acquisition.

For more information, visit www.ServiceKing.com

ABRA Helps Raise Over $123,000 for Institute

ABRA Auto Body & Glas announced that this year’s Courage Kenny Golf Challenge raised more than $123,000 for the institute.

The golf challenge, presented by ABRA, took place on August 31 at Hazeltine National Golf Course in Chaska, Minnesota. Over 100 participants were on hand to play golf and show their support. Proceeds from the event will be used to fund sports and recreation programs at Courage Kenny Rehabilitation Institute, which provides ehabilitation services for people with short- and long-term conditions, injuries and disabilities in Minnesota and western Wisconsin.

More than 500 people each year participate in the Institute’s adaptive sports and recreation activities. The activities are an important part of rehabilitation continuum of care but are often not covered by insurance.

“These activities would not be available without the generosity of partners like ABRA,” said Rose Adams, development manager, Courage Kenny Foundation.

ABRA’s President and CEO Duane Rouse said, “The work this organization does in our community is remarkable.”

Presentation on Adhesive Bonding of CFRP Composites

Louis C. (Lou) Dorworth, Direct Services Manager at Abaris Training Resources, Inc., in Reno Nevada, presented a special tutorial on September 11 titled “Adhesive Bonding of CFRP Composites: Practices And Principles” at the 2015 SPE/ACCE in the Suburban Collection, Novi Michigan.

The interactive tutorial provided a com- prehensive look at common industry practices and basic scientific principles involved in adhesive bonding of CFRP composite materials.

Dorworth, a Lou Dorworth, composite maDivision Managerterials and proDirect Services, cess specialist, Abaris Training Rehas been worksources, Inc ing with advanced composites since 1978.

Abaris has been conducting advanced composite training since 1983.

For additional information, contact Lou Dorworth (971) 261-2053 or lou@abaris.com.

www.autobodynews.com | OCTOBER 2015 AUTOBODY NEWS 9

MI Homeowners Oppose Plan to Convert Former Library into Quick Fix Auto Repair

by Mitch Hotts, The Macomb Daily

After years of quiet living behind the Clinton-Macomb Public Library South Branch, residents on a dead-end street in Clinton Township are concerned about the impact of the building’s development.

Homeowners say plans to convert the closed library on Gratiot Ave. north of 15 Mile Rd. into a quick lane automobile service center will have a negative impact on their property values and lifestyle.

“I do not want the extra traffic that could present itself with a commercial building there,” said Michelle Robinson, who bought a house on Sunnyview Drive about two years ago. “Right now, I feel safe, I feel secure, I feel at home.

It would be inconsiderate to have a business there.”

Robinson made her comments at the Aug. 27 meeting of the Clinton Township Planning Commission, which was asked to rezone the property from R-5 one-family residential to B-3 general business for a half-acre of land behind the former library.

The small parcel is now home to a 700-square-foot empty house.

The property was purchased, along with the former library, by the Dorian Ford dealership directly across Gratiot Ave.

Dorian Ford officials plan to renovate the library into a Ford Quick Lane Repair facility, which would perform a number of automotive maintenance services, including oil change, transmission, tires and more.

The library closed in 2014 and moved operations about 800 feet away at the former Slapsticks Billiard Hall, where a new 20,000-square-foot facility now stands.

Residents on nearby Sunnyview Drive are opposed to converting the former ClintonMacomb Public Library South Branch into an automotive repair facility. Credit: Mitch Hotts, The Macomb Daily

No plans for the ex-library have been submitted. Dorian Ford representatives say the house on Sunnyview will be demolished and the land will be vacant to serve as a buffer between the repair shop and the residential neighborhood.

Carolyn Dorian, vice president of the longtime Gratiot Avenue dealership, said there are “no plans to access” Sun-

nyview from the quick lane facility.

“We want to be able to circle around the building because it’s too tight right now,” Dorian said at the commission meeting. “We’d like to move the fence, so that’s the reason for the rezoning. It’s all about moving the fence for better circulation.”

Planners praised to Dorian dealership and its staff, but expressed concern over future uses of the property.

By rezoning the property to general business, the land conceivably could be home to a gas station or some other commercial use in the future, according to commission chairwoman Kirkanne Moseley.

“As crazy at is may sound, that possibility does exist,” Moseley said.

“We do know what the future holds.”

Planning Director Carlo Santia suggested Dorian agree to a contract rezoning, where the rezoning would revert back to residential if the property is sold for a use other than the specified quick lane shop.

Dorian said she would agree to that stipulation, and also agreed to submit conceptual drawings to show how the property might look if the rezoning is approved and the land is developed.

Officials postponed action on the item until the Oct. 8 commission meeting.

Parkville Auto Body Owner Chairs Golf Event

by Chasidy Rae Sisk

On August 6, the Alliance of Automotive Service Providers of Illinois (AASPI) held their annual golf tournament at the Old Orchard Golf Course. According to Executive Di-

rector of AASPI, Michael Lane, “Old Orchard Golf Course did a fantastic job in hosting the event. We had 114 golfers and 24 hole sponsors.”

This year’s event chairman was Nick DePaul of Parkville Auto Body in Bensenville, IL, and he claims that the automated prize distribution provided easy access to prize selection. In turn, this expedited the process to everyone’s satisfaction.

AASPI will hold next year’s golf tournament on August 4, 2016 at the Old Orchard Golf Course.

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10 OCTOBER 2015 AUTOBODY NEWS | www.autobodynews.com

www.autobodynews.com | OCTOBER 2015 AUTOBODY NEWS 11

Kansas City, Kansas Tops Allstate’s Annual Best Drivers Report Kansas City, Kansas tops the chart for the first time ever as the safest driving city in America according to the 11th annual “Allstate America’s Best Drivers Report.” The report, based on Allstate Insurance Company claims data,

“By providing this information annually, Allstate and our agency owners across the country strive to bring drivers and communities together to talk about driving safety and consider solutions to keep our roads safer,” said Jim Ledder,

way safety, an improving economy and lower gas prices have led to an increase in the number of miles being driven. The Federal Highway Administration’s latest Traffic Volume Trend Report said cumulative travel for 2015 is up by 3.5 percent.

11th Annual Allstate America’s Best Drivers Report Top 10 Safest Cities

City & Overall Ranking

1. Kansas City, Kan. 2. Brownsville, Texas 3. Boise, Idaho 4. Fort Collins, Colo.

5. Cape Coral, Fla. 6. Madison, Wis 7. Cedar Rapids, Iowa 8. Laredo, Texas 9. Huntsville, Ala. 10. Cary, N.C.

ranks America’s 200 largest cities in terms of car collision frequency to identify which cities have the safest drivers.

Kansas City, Kansas, is recognized as the safest driving city in America with the average driver experiencing an auto collision every 13.3 years, which is 24.8 percent less likely than the national average of every 10 years.

ABRA Auto Body & Glass Expands in Minnesota

ABRA Auto Body & Glass announced on August 28 it had expanded in Minnesota with the acquisition of all six Lehman’s Garage locations. All locations are within the Twin Cities metropolitan area. Details of the transaction were not disclosed.

ABRA opened its first repair center in Fridley, Minnesota in 1984 and now operates 40 repair centers in the state. Its national repair center count has grown to 318 in 23 states.

President and CEO Duane Rouse said the company looks forward to building on the success of the long standing Lehman’s Garage brand.

“We’ve been approached by many companies over the years,” said former CEO of Lehman’s Garage, Karen Cossette. “We chose ABRA because their work ethics closely resemble ours and we share like-minded values of integrity, employee talent, and a commitment to customers.”

For franchise opportunities in major markets, contact Scott Gerling (sgerling@abraauto.com or 763-5856210).

For opportunities in small and midsize markets, contact Mark Wahlin (mwahlin@abraauto.com or 763-5856315).

Collision Likelihood Compared to National Average 24.8% less likely 24.6% less likely 23.5% less likely 21.1% less likely 21.0% less likely 18.2% less likely 15.1% less likely 14.7% less likely 14.7% less likely 13.8% less likely

vice president of auto claims, Allstate.

Recently, the National Safety Council estimated the U.S. is on track for its deadliest driving year since 2007. For the first six months of 2015, NSC reported traffic deaths are up 14 percent from a year ago, and serious injuries are 30 percent higher over the same period. While there are many factors that impact high-

Chad Cantor Joins ITW Evercoat as Director of U.S. Sales

ITW Evercoat, a division of Illinois Tool Works announced that Chad Cantor joined Evercoat as director of U.S. sales. In this role, Cantor will lead the U.S. sales organization for the Evercoat collision repair chemical business.

“Chad will lead our experienced team of sales professionals who are focused on being strategic partners with our customers,” said Marvin Gillfillan, vice president and general manager of Evercoat. “As the collision repair industry changes, Chad’s breadth of experience will be an asset in helping Evercoat grow with our customers.”

Cantor joins Evercoat with more than 15 years of sales and marketing experience. Most recently, he was the general manager of sales and marketing for Fairmont Supply Company, a large distributor of industrial supplies, where he held several key sales and strategy management positions.

Prior to Fairmont Supply, Cantor held sales and marketing positions at ThermoFisher Scientific and Wesco Distribution. He earned a Bachelor of Science degree from Butler University and a Master of Business Administration degree from Robert Morris University.

12 OCTOBER 2015 AUTOBODY NEWS | www.autobodynews.com

Average Years Between Collisions 13.3 13.3 13.1 12.7 12.7 12.2 11.8 11.7 11.7 11.6

The June report is based on hourly traffic count data reported by the states, using data collected at approximately 4,000 continuous traffic counting locations nationwide.

New this year, the report provides information about a notable factor in collisions—braking habits—in approximately 100 cities nationally. Allstate

pulled data from its Drivewise offering, an innovative technology that allows consumers to monitor their driving habits to improve safety and gain rewards on their insurance, to determine braking trends. A hard braking event is defined as slowing down eight miles per hour or more over a one-second time interval.

Allstate found a correlation between hard braking and collision frequency. Cities with higher collision frequency also recorded more hard braking events. Nationally, on average, a driver will experience 16 hard braking events for every 1,000 miles driven.

Here are the cities with drivers who experience the least amount of hard braking events per 1,000 miles driven:

Drivewise Hard Braking Events (Cities’ drivers with the least events per 1,000 miles)

Des Moines, Iowa Madison, Wis. Wichita, Kan. Milwaukee, Wis. Chesapeake, Va. Overland Park, Kan. Vancouver, Wash.

Omaha, Neb. Minneapolis, Minn.

Hampton, Va.

6.8 8.1 9.4 10.3 11.1 1.3 11.9 11.9 12.4 12.6

www.autobodynews.com | OCTOBER 2015 AUTOBODY NEWS 13

Continued from Cover

New survey results

he said, removal of the coatings is a must.

“I have not found any vehicle manufacturer or any frame equipment company that says it’s okay to secure a fixture clamp to pinchwelds without first removing all undercoating and seam sealer,” he said. “If this isn’t done, it increases the likelihood that

the vehicle can slip when you are pulling it, causing further damage or adversely impacting the accuracy of the measurements. So those coatings need to be removed in order to perform a proper and safe repair.”

The pinchweld information is just one of hundreds of findings revealed in the second quarterly “Who Pays For What?” survey report available here (http://www.collisionadvice .com/survey). This latest survey examines how often shops are charg-

Remove coatings from pinch-welds, and repair after clamp removal

14 OCTOBER 2015 AUTOBODY NEWS | www.autobodynews.com

ing —and being paid—for 20 different “not-included” repair procedures related to structural/frame and mechanical operations. (The first survey focused on refinish-related “not-included” operations.) Nearly 700 shops responded to the national survey.

The survey also found that State Farm and USAA appear to understand the need for removing coatings from pinchwelds better than other insurers; more than 80 percent of their DRP shops report being paid “always” or “most of the time” to perform the procedure, compared to less than 55 percent of Progressive and Geico DRP shops.

“I would encourage anyone who is not being paid for this to research it through the OEMs, I-CAR or any frame equipment companies to ask if it is okay to mount a fixture clamp over a pinchweld covered with undercoating or seam sealer,” Anderson said. “They will find that the answer is a clear, ‘No.’ Shops need to understand that their technicians must be doing this.”

Anderson said the quarterly surveys help raise awareness of not-included items and operations that shops may be doing but not itemizing on estimates.

“The surveys will help shops understand what these operations are, and whether other shops seek and receive compensation for them – or if they truly are ‘the only one,’” Anderson said.

The 51-page report of the second survey findings on frame and mechanical operations is now available by clicking here (http://www.collision advice.com/survey). Also available is a 62-page report on the first survey results released earlier this year for refinish-related not-included procedures.

Shops can also visit that website to sign up to take the next quarterly survey, which opens in October.

Collision Advice (www.Collision Advice.com) is an independent training and consulting firm featuring some of the most respected and experienced experts in the collision repair industry.

Mike Anderson and his team offer real-world, cutting edge training and guidance both in the classroom and one-on-one in the shop.

www.autobodynews.com C

A Land of Opportunity: Brothers, Auto Shop Owners, Recall Deep Roots in Alton, IL

by Kelsey Landis, The Telegraph

Alton, IL, auto repair shop owners Edgar and Ignacio Lopez’s grandfather, Macario Lopez of Jalisco, Mexico, left his home country on a bus sent by the Alton-based Illinois Glass Company in 1911 at the age of 15.

“I can’t imagine having the courage to do that,” said Edgar, who, with his brother and business partner, Ignacio, brought their auto repair business, Transcar, 3474 E. Broadway, back to Alton recently.

Their grandfather would spend the next 56 years working for Illinois Glass, which was founded in 1873 and merged with the Owens Bottle Company in 1929.

Over a century after Macario immigrated to the U.S., many members of the Lopez family, including Edgar and Ignacio, still live and work in Alton.

The brothers have been in the auto repair industry for over 30 years, and say their family’s long history of hard work inspires them to succeed in business.

But their family history, like all family histories, was not all smooth sailing.

Macario Lopez married Lydia Easton, a British woman he met in Alton. After some years living in Alton, they returned to Mexico with their three sons, American citizens by birth.

Due to what Macario’s grandson Edgar described as life circumstances, the couple left their children in Mexico City with Macario’s family, who were crippled by poverty.

Their sons became homeless.

One of them, Rito, died of starvation. Roberto (father of Edgar and Ignacio) and Martin were unofficially adopted by humanitarians living in Mexico City, and were gradually lifted out of poverty. Martin moved to the U.S. to work for the Owens Bottle Company in Alton with his father, but Roberto married a woman, Alicia, whose mother made him promise to stay in Mexico City.

Stay in Mexico City he, his wife and children did, but only until 1979, when the whole family, including Edgar, Ignacio and five other children, returned to the U.S. After some paperwork, the kids became citizens. The family lived in several states, including

Texas, Tennessee and Nebraska before settling in Alton.

Today, Edgar and Ignacio call Alton home. They say their grandfather’s journey to the bluff city on the river was “the best thing that ever happened” to them.

“We were always the new kids on the block,” Edgar said. “We learned different cultures. We learned to be open and receptive.”

Despite their parents teaching them and their siblings to be “good workers, open, respectful, clean and happy” people, and Edgar and Ignacio say they’re proud of that. They also said there were times when they faced discrimination because of their appearance and ethnicity.

“We came here to work and live in this country,” Igancio said in a soft tone. “But people require more from us. We have to provide 100 percent perfection. We just try to be good people and work hard, and we thank God everyday. Americans don’t know what they have here.”

Despite the hurdles, the brothers said they would encourage other immigrants to try to start their own busi-

nesses.

“Don’t be afraid to jump in and break barriers,” Edgar said. “Just take that first step. It will be the first step in a long journey.”

For the past five years, the brother duo operated their auto repair business, Global Transitions, in Granite City.

Previously, they worked under the name Cobra Transmissions in Alton, and before that, C and N Transmissions in Jerseyville.

In their years of business, they have contracted with the cities of Alton and Granite City to repair city vehicles.

“I think people are trusting of us because of that. It’s a goal of mine to contract with the city again,” said Edgar.

Both brothers hold certifications in Automotive Service Excellence (ASE) and Automatic Transmission Rebuilders Association (ATRA).

“Those are the most important certifications. It’s very challenging to obtain those,” Edgar said.

Their new 3474 E. Broadway is an upgrade in both size and location.

Andy’s Auto Body, located lower on See Land of Opportunity, Page 33

www.autobodynews.com | OCTOBER 2015 AUTOBODY NEWS 15

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www.autobodynews.com | OCTOBER 2015 AUTOBODY NEWS 17

Growing Trend of Collision Repair Networks Led to Formation of 1Collision Network

by Stacey Phillips, Assistant Editor

Over the last five years, the collision repair industry has experienced an increase in consolidations, shop closings, lower claims frequency and higher total losses. As a result, there is a growing trend for businesses to affiliate with a group of shops, according to Jim Keller, president of 1Collision Network.

“The consolidators, MSOs, franchises and networks continue to increase their market share because they are better able to adapt to the changing landscape,” said Keller. “Technology in the repair process, necessity for increasing capital investment in facility and equipment, and rising budget demands for training and certifications, marketing and insurer relations all require a more sophisticated business approach. Many other economic and marketing factors are driving the consolidators, franchises and network segments to be growing at the fastest rate.”

Launched by Keller approximately four years ago, 1Collision Network is an organization of independent and dealer-owned and operated collision repair businesses. With more than 20 locations in four states, including Iowa, Illinois, Indiana and Wisconsin, Keller said plans include expansion

RJones Collision1 in Des Moines, IA

into other U.S. markets. ABRA Auto Body & Glass, Caliber Collision, CARSTAR Auto Body Repair Experts, FIX AUTO, Gerber Collision & Glass, Maaco and Service King are the primary multi-state consolidators and franchises.

Daniel Clark, director of service operations for Link Auto & RV Group in Wisconsin, joined the 1Collision team in 2012. “We saw that a partnership with 1Collision would bring many benefits to our customers and our business,” he said. “The 1Collision staff is like a third arm for our managers. It’s like having another whole team of employees at your fin-

gertips. Their assistance with marketing, processes and leadership has been invaluable.”

Clark said it has also helped his business “get out of our box” by networking with other shops and share in their successes and trials. “Networking with other like-minded shops helps expand our vision for our business. The 1Collision Network helps keep us aware of upcoming changes and trends

in the industry so we can stay at the top of our game and be steps ahead of the local competition.”

Christy Jones, owner of R Jones in Des Moines, Iowa, also joined the network in 2012. “The 1Collision Network provides an opportunity for R Jones to become a part of a regional group of shops, providing us with solutions for the many business challenges shops face in today’s competitive marketplace.” She said R Jones has benefited from the numerous management solutions that have allowed the shop to run more efficiently.

Her advice to shops considering joining the network is to come with the mentality of what they can bring to the network. “In the consolidation market that we have today, it’s more important now for independent shops to work with each other, not against each other,” said Jones. “The 1Collision Network provides that opportunity to do just that.”

Riverview Body Shop in Aurora, IL is the newest addition to 1Collision Network’s growing list of shops. “I selected the 1Collision Network as they provide body shop owners the resources that are needed to compete in today’s highly competitive marketplace,” said Joel Adams, Riverview’s owner.

Keller has been a multiple location body shop owner for over 30 years. His son Jim operates 1Collision County Line in Menomonee Falls, WI and

18 OCTOBER 2015 AUTOBODY NEWS | www.autobodynews.com

1Collision Schererville in IN, while Keller focuses on guiding the network corporate staff of eight to provide support to 1Collision Network locations.

“Our mantra is, ‘We help successful shops be more successful.’”

When a new shop is considering joining the network, Keller said the corporate team looks for those that continually want to improve their business.

“Some shops are comfortable with the status quo,” he said. “We typically look for shops that are interested in growing and building their businesses, building strong insurer relationships, and improving their performance.

With a background in marketing, Keller has found that name recognition is often an important priority for shop owners. “We came up with a system of allowing them to brand with us so that they would not lose their identity in the marketplace,” he said. All of the logos for 1Collision shops incorporate the number “1” and the “swoosh” sign as identification and then the shop’s existing logo is added in the middle.

One of the shops in the network has been in business for 75 years.

“The grandfather started the shop, and the family name was really important to perpetuate, as generations have had their cars fixed there,” said Keller.

“We recognize that and built our brand off of a need for a shop to keep their market brand in front of the public, yet still be recognized as part of a shop group brand.”

Once a collision repair shop joins the network, a comprehensive marketing plan is developed, covering all aspects of promoting their shops to consumers, insurance companies and technicians.

Next, 1Collision Network addresses the shop’s online presence.

“We believe that a strong online presence is critical,” said Keller. “Take care of your web presence first, and then build your strategies and tactics in your marketing plan once that’s squared away.”

In addition to helping shops with their marketing needs, Keller stressed the importance of tracking performance. This includes gauging how well a See 1Collision Network, Page 24

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www.autobodynews.com | OCTOBER 2015 AUTOBODY NEWS 19

South Dakota Making Strides In Hiring Disabled Workers

by Sarah B. Haider, Rapid City Journal

Rick’s Body Shop in Rapid City offers an example of the attitude South Dakota officials and business executives are trying to establish in hiring people who are disabled.

When he took a job two years ago in a California auto-body shop, Aaron Ready, an accomplished collision repairman despite his visual and hearing impairments, was hoping he would be assigned meaningful work.

Instead, he was told to sit in a corner and do less-than-challenging tasks.

He said last week he “kind of thought” it was a form of discrimination. Disappointed, he returned to Rapid City and called his former employer, Rick’s Body Shop, whose co-owner, Troy Murner, had earlier trained and later hired him as a part-time employee.

“We had hired Aaron before, and we had seen that he worked harder than anyone else,” said Butch Murner, also a co-owner of Rick’s Body Shop. “Despite his disability, he has done some of the most difficult collision-repair work with perfect ease. His skills blew us away, so we hired him again because he

deserves it.”

Like Rick’s Body Shop, many South Dakota businesses in recent years are adopting more inclusive hiring practices.

In 2013, Gov. Dennis Daugaard

Aaron Ready attaches a roof rack on a car last week at Rick’s Body Shop on North Maple Avenue. Ready, who has hearing and visual impairments, returned to work at the Rapid City body shop after feeling discriminated against in California.

created the Employment Works Task Force to help employers connect with qualified workers. Daugaard has said he is pleased with the state’s record on people with disabilities, but he recently wrote: “Even though our unemployment rate for those with disabilities is much lower than other states’, it’s still too high. There are too many South Dakotans with disabilities who want a

20 OCTOBER 2015 AUTOBODY NEWS | www.autobodynews.com

job but can’t find one.”

According to statistics compiled

by Cornell University, in 2013, South Dakota had the fourth highest disabledemployment rate in the nation, trailing only North Dakota, Wyoming and Alaska.

Last month, the South Dakota Department of Human Services and the South Dakota Retailers Association teamed up to try to get closer to Daugaard’s goal. On Aug. 11, the two organizations had a webinar designed to help employers find and hire people with disabilities.

Shawn Lyons, executive director of the Retailers Association, said the webinar was “just fantastic,” with between 40 and 50 businesses participating, and even more taking part with the link to the webinar on the association’s website. Lyons said he is convinced that more South Dakota employers than ever are hiring people with disabilities.

Another wrinkle: The DHS has launched its Ability For Hire campaign, which will include a media campaign whose goal, a press release said, is to promote the benefits of hiring those with handicaps and change erroneous

perceptions of their value to a business.

The release mentioned that employers in the state are having difficulties filling positions, and people with disabilities are “an untapped workforce waiting.”

There are tax incentives available to companies that hire people with disabilities. The Ability For Hire website recommends companies that are interested call Kimberly Hoberg, business specialist, at kimberly.hoberg@state .sd.us; or 605-626-2398; or toll free 800-439-3417; or fax 605-626-3089.

Catherine Greseth, executive director of the Workforce Diversity Network of the Black Hills, an organization that works closely with the DHS’ Division of Rehabilitation Services to link employers to prospective employees with disabilities, said many such people have marketable talents as well as the willingness to work.

Once some common incorrect perceptions are removed, she said, employers are ready to hire them.

“Most employers have no experience of working with people with disabilities, or sometimes they have already worked with disabled people,

but they do not know because the disability was not physically overt,” Greseth said. “Once the employers start understanding that people with disabilities can be equally productive employees, they are ready for hiring and do not show any disinclination.”

Greseth said she has hired people with disabilities.

“We have sat together for several hours to discuss some of the problems that they might face and also discussed the possible accommodations that can be made for them,” she said. “In my experience, when employees with physical impairment came to ask for a job, they were afraid of being rejected. But when I openly communicated with them about their problems, they felt more confident about themselves.”

Cheryl Bartlett, president of Harvest Winds LLC, which supplies linens and towels, said that employers should focus on employees’ abilities rather than their disabilities. When job applicants with disabilities come to her company, she engages them in detailed discussions, asking about the problems that they might face and the probability of making accommodations. Thus, open communication eliminates the common misunderstandings between

both the parties. Similarly, Betty Bowers, owner-manager at Midas Auto Service in Rapid City, said employers should be certain to look inside each person and develop a relationship in which the person speaks candidly about goals, expectations, understandings and feelings. She said she has had good results in hiring disabled people.

Bowers said that some employers appear not to feel confident in working with and around those with disabilities.

She added that Daugaard’s initiative, along with education and awareness in South Dakota, has eliminated many preconceived notions about disabilities.

And not all the reasons for low numbers of disabled people in the workforce are the fault of employers.

In the past, Bowers said, some people with disabilities were reluctant to apply for jobs because they feared that they might not be able to perform up to the mark.

That wasn’t the case with Aaron Ready. When he returned to Rick’s Body Shop, he was as confident in his abilities as the Murners were in him.

“I don’t think we could have hired anyone any better,” Butch Murner said.

Thanks to the Rapid City Journal for permission to reprint this article.

Zara’s Collision Center Receives Hyundai Certification

Zara’s Collision Center has been recognized by Hyundai as a collision repair facility certified by Assured Performance Collision Care.

The announcement was made by Brad Zara, president of Zara’s Collision Center.

Jay Smith from Zara’s Collision Center in IL

Zara’s certifications by Assured Performance Collision Care also include Ford F-150 aluminum-alloy bodies and steel frames, Fiat Chrysler Automobiles, General Motors, and Enterprise.

“Being able to add the Hyundai certification to our capabilities is a great source of pride for us,” said Zara. “The Springfield area is home to a lot of Hyundai drivers. They now have a local, certified repair facility

for their convenience should an accident occur.”

Less than five percent of collision repair shops nationally have met the Assured Performance criteria.

The stringent certification assures that Zara’s possesses the proper tools, equipment, facilities, and trained staff required to repair vehicles to the manufacturers’ specifications so that the fit, finish, durability, value, and safety of the vehicles are ensured.

Zara’s is the only Springfield-area body shop to have the Assured Performance certifications, and the only facility in the Springfield area to be certified as a Honda Motor Co. ProFirst collision repair shop. “This means that customers can expect an extremely high level of customer service, skilled workmanship, and overall VIP treatment backed by lifetime warranty of the repair,” said Zara.

Zara’s, now in its 29th year of business, is recognized for the corporate outreach of its Benevolence Program. Zara’s has given away nearly 30 refurbished vehicles to deserving individuals during 16 years of the program.

www.autobodynews.com | OCTOBER 2015 AUTOBODY NEWS 21

ProFirst Certified Shop Discusses How Program Has Improved Business

by Victoria Antonelli, Online Editor

In March 2015, American Honda launched the ProFirst Certified program after more than two years of research and development. Autobody News reached out to Honda World Body Shop in Orange County, CA, which became certified within the last six months, to learn more about their experience.

The California shop shares a location with Lexus of Westminister and was originally a Pontiac dealership in the 1960s, until it made the transition to Honda in 1996.

“Today’s vehicles are more complicated and more sophisticated with a higher degree of technology than ever before in the way they are designed, built and the materials used,” said Gary Ledoux, Assistant National Manager for American Honda Motor Co. “Honda and Acura are no exception.”

The shop became ProFirst Recognized four years ago, and was one of the first shops to become ProFirst Certified. ProFirst Recognized is the initial body shop program created by Honda.

Currently, both programs are running, but on October 31, 2015, the improved ProFirst Certified will replace ProFirst

GM Updates Paint-Friendly Service Parts General Motors introduced their new paint friendly service parts at NACE 2015. The new service parts will be supplied for paint-to-match assemblies in the near future. Ac-

cording to GM, side mirrors, door handles, and headlamp kits will be the first parts to come as paint-tomatch, loose part kits that are separate from the assembly. The portion of the part that is paint-to-match will come pre-primed and will include instruction sheets when necessary. General Motors has already begun supplying the part kits for some of their paint-to-match assemblies. The parts initially include door mirrors, headlamps, and door handles for some vehicles in 2015.

For the 2016 model year, they will become available for most models, and for more than just these parts.

GM decided to start offering these kits due to the growing complexity of some assemblies. The portions of

plaque for display plus free online access to all Honda and Acura service and repair information and parts catalogs. The shop’s contact information will be placed on the American Honda body shop locator website. Qualified shops will receive exterior signage, collateral promotional materials, and free access to a collision tech-line for help via telephone.

“No brand earns more Top Safety Pick awards than Honda,” said Steve Osborne, Assistant VP of the Parts, Service & Technical Division. “It is only logical that we support safe and proper collision repair of our customers’ vehicles and that we identify repair shops that are certified to possess the necessary skills, training and equipment to perform those repairs.”

During its development, the Pro First Certified program involved people and departments with American Honda including parts marketing, service training, service engineering, and service publications. The company worked with several of their business partners, including Axalta Coatings, ICAR and VeriFacts.

The cost of the program will be $2,700 annually. To learn more, contact profirstinfo.honda.com.

men too, and two general techs, totaling 16 technicians at our one location.”

The ProFirst Certified program is open to independent and dealer-owned collision shops. To qualify, shops must be either an I-CAR Gold Class shop or a VeriFacts VQ or Medallion shop.

Honda World Body Shop was previously VeriFacts VQ certified.

“When we became ProFirst Certified, a team from VeriFacts came out to coach our technicians through the transition,” said Bortolussi.

In addition, shops must complete Honda/Acura-specific training hosted by I-CAR, meet tool and equipment requirements, meet facility requirements, and have a CSI (l to r): Honda World Body Shop staff: AAA Writer and Body system in place.

Shop Manager, Cesar Rodriguez; Fixed Operations Director, Randy Hickerson; and Body Shop Director, Larry Bortolussi Ledoux said collision techaccept Outstanding Performance awards from the Automobile nicians cannot repair “tomorClub of Southern California (AAA) for both 2013 and 2014 row-tech” vehicles with “yesterHe said that becoming ProFirst tech” knowledge, training, tools and Certified is not cheap or easy, but def- equipment. “That’s what ProFirst Certified is all about—proper, complete and initely worth it.

“Two years ago we retooled our safe repair of Honda and Acura vehicles whole shop,” said Bortolussi. “All 10 through proper training, repair informabody men have their own Car-O-Liner. tion and equipment.”

Some of the benefits include a We also have four helpers that are body Recognized.

Because Honda World is both a Honda dealership and a body shop, making the upgrade earlier this year was an obvious decision, said Body Shop Director, Larry Bortolussi.

“The recognition you receive from being ProFirst Certified shop really helps,” said Bortolussi. “When customers do a Google search, we are at the top of the list.”

the assembly that must be refinished are often recessed or obscured by trim and hardware, making proper masking for refinishing a difficult job at best. By offering the assemblies as kits, refinishing of the separate parts can be done easily, similar to the way it is done at the factory. The parts are not fully disassembled, just enough to allow full access to the paint-to-match portions. These portions come preprimed. Instruction sheets for proper assembly after refinishing are included where necessary.

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The availability of these parts is little known, though you may have already received them. The kits do not have to be specially ordered. If the part is available as a kit, that’s the way it’s supplied.

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Continued from Page 18

1Collision Network

shop is managing Key Performance Indicators. The company also assists with performance improvement coaching, recruiting, training and compliance, HR management and business development consulting.

Keller said working together as a collision repair group has several advantages.

“By taking the strength that we have in numbers, we are able to maximize our value to insurance companies,” said Keller. “There is definitely a trend in the industry for shop groups to be effective in their insurance relationship building due in part to the number of claims they handle per year as a group.”

As a single point of contact with the insurance claims offices, 1Collision Network is able to represent all of the shops in discussions with an insurer. “We work with insurance companies to identify where they have needs to be fulfilled, and then we work with them in those areas where they have specific needs from a DRP partner, and provide manage-

ment of ongoing performance improvement of the locations as well,” said Keller.

Another benefit he has found is the ability to combine resources to market to consumers. “Consumer marketing is becoming more and more important, especially with how popular the Internet is to find goods and serv-

Tim’s Auto Body 1 in Champaign, Illinois is owned by Tim Tatman

ices in this world today,” said Keller.

“Part of what we are able to do is collectively and in a more affordable fashion combine our financial resources to raise brand awareness.”

In addition, he has found that a group of shops often have the ability to procure products and value-added services more effectively from strategic partners, as they know working

Automotive Management Institute Honors Class of 2015

The Automotive Management Institute (AMI) recently honored its 21st class of Accredited Automotive Managers (AAMs). The graduating class of 2015 includes 58 automotive service and repair professionals who earned the Institute’s prestigious AAM designation by successfully completing AMI courses and accumulating a minimum of 120 credits. The continuing education of-

The Automotive Management Institute Honored the Class of 2015

fered by the institute aims to help automotive service professionals improve their business management skills. In addition to providing business management classes, the institute offers the AAM designation, the industry’s first business education accreditation. AMI courses concentrate on five core areas of business management education: financial management, marketing and sales, operations and service, manage-

ment and administration, and personnel and human resource development.

“Hats off to these graduates who dedicated their time and efforts to increase their knowledge,” said AMI Vice Chairman Darrell Amberson. “Not only will they reap the rewards, but all who work with them will benefit. Knowledge is power and it changes the world we live in.” “It was an honor to recognize this new group of elite professionals and add them to an impressive list of past AAM graduates,” said AMI President Jeff Peevy. “It is important to acknowledge the accomplishment represented by the AAM designation and its relevance to improved business performance. Learning is the only source of a sustainable competitive advantage and this group, through this achievement has displayed their interest in their personal and business success.” The graduation took place during the Automotive Service Association’s “Celebration of Excellence” award ceremony July 22 at the GM Heritage Center in Sterling Heights, MI, a site near ASA’s NACE | CARS 2015 events in downtown Detroit. For more information about the institute, its curriculum or EXCEL, contact AMI at (817) 514-2900, ext.

129, or visit the AMI website at: www .AMIonline.org.

24 OCTOBER 2015 AUTOBODY NEWS | www.autobodynews.com

with shop groups can bring them more volume, and a single point of contact for all the locations. “Our corporate strategic partners have been instrumental in our development as a network,” Keller said.

“It’s easier to create an operating system when you’re in a group than it is for one store, because it requires considerable knowledge, time and resources to put those systems together, that can be quite a challenge for a collision repair business owner.

An upfront fee covers the cost of what Keller refers to as “the onboarding” process such as developing the shop’s marketing plan, internet presence, logo design, and integrating their name with the network website and shop locator, promotional and informational pieces and DRP applications.

There is also a monthly fee for ongoing services provided by 1Collision’s corporate office.

“Our core business is helping successful independent shops and dealerships achieve greater success in all aspects of their collision repair business,” said Keller.

For more information, contact info@1collision.net or 414-289-7650.

Prosecutors Charge 2nd, 3rd Man in MO Shooting

A shooting outside Bad Boyz Collision & Customs Shop on Kearney Street near Rogers Avenue in Springfield, MO, about 8:30 p.m on Aug. 17. Police say two men approached Allen Brown outside the business, shot him and then drove off. Brown was treated at a hospital for life-threatening injuries. Police said he was able to tell them a name of the men who shot him.

Police arrested Denzell Brooks, as the suspected shooter after three men approached Allen “Matthew” Brown, owner of Bad Boyz Collision, shortly before 8:30 p.m. Brown fought with the men and tried to flee into the building but was shot in the lower torso. His attackers fled. Brooks was charged on Aug. 21. Prosecutors have now charged Perry Collins and Loueadry Powell. They believe Collins was the driver that night and Powell supplied the gun that Brooks used to shoot Brown.

All three men are in the Greene County jail in lieu of $150,000 bonds. They’re charged with attempted robbery, armed criminal action, and first-degree assault.

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On Creative Marketing

How Much Do Numbers Matter? with Thomas Franklin

No one can miss the signs by Macdonald’s: “100 million hamburgers sold.” Or the dealership that advertises: “The most cars sold in the state this year!”

So how much do numbers really matter? Would you benefit from advertising x number of hybrids repaired this year or SUVs repaired? I’m sure you would agree probably no benefit at all. But are there numbers that do matter when it comes to bringing in new customers? And do big numbers really tell the story?

Earl Sheib and similar discount paint shops almost certainly will have the largest number of vehicles through their shop compared to quality paint and body shops, but do these numbers compare? Definitely not!

If a quality shop is going to focus on numbers on the website, Facebook, Twitter, etc., the focus is obviously going to be on difficult-to-repair vehicles and probably on cycle time—

speed of repair and customer satisfaction.

Another focal point might be a comparison with super-large shops that complete many jobs but lack a personal touch. Big corporate operations are generally thought of as being impersonal with assembly-line type customer handling. How many minutes do your estimators spend with a new customer compared to time spent in large corporate shops? A comparison like this might sound silly until you look at the numbers pushed in ads on TV. In fact these can be numbers that are important to prospective customers with little time to waste.

Marketing authors Al Ries and Jack Trout, in their best-selling book, The 22 Immutable Laws of Marketing, call marketing law number four, “The Law of Perception.” They say that it is not a battle of products or services, it’s a battle of perceptions. For example they point out that although Honda

Tom Franklin has been a sales and marketing consultant for fifty years. He has written numerous books and provides marketing solutions and services for many businesses.

He can be reached at (323) 871-6862 or at tbfranklin@aol.com.

See Tom’s columns at www.autobodynews.com under Columnists > Franklin

is one of the best selling automobile brands in the U.S.A., in Japan it is far behind Toyota and Nissan. And the reason has nothing to do with quality, styling, horsepower or price. In Japan the perception is that Honda is a motorcycle company, and fewer people there are willing to buy a car from a motorcycle company.

Similarly auto repair facilities in the U.S. have gotten a bad rap about being less than truthful with customers about what is really needed to repair the vehicle and charging inflated prices. If a prospective customer doubts the truth about numbers and claims made in an ad or on a website or Facebook page, the only solution may be to present a more believable fact or number. They may be more inclined to believe that a shop’s estimator spends more time explaining repairs than the competition.

Another of Ries’ and Trout’s “Immutable Laws” is what they call “The

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Law of the Mind.” They say, “It’s better to be first in the mind than first in the marketplace.” They point out that IBM wasn’t first with their mainframe computer. A company (no one remembers) called Remington Rand was first with the Univac computer, but IBM got into the public’s mind first with a massive marketing effort and became the standard for many years. In collision repair facilities, quite a few moved into waterborne paint early on, but in many markets one shop would grab the spotlight to say they were the first. Similarly some shops pushed themselves off as the first to repair hybrids and electric vehicles, and then some claimed to be first repairing structural aluminum in vehicles. And now who will be first to tout their shop as the hydrogen vehicle repair shop?

A few shops have found ways to be first with simpler but more customer-pleasing services. One shop

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arranged for rental cars to be dropped off at the shop saving the many minutes and miles it would take to return them to the rental car location. Another shop was first in the area to offer instant credit union financing for deductibles and self-pay repairs, perhaps providing finance charge savings. A marketing savvy shop owner or manager should watch for customers who take advantage of these small courtesies and try to get them posted on Yelp or noted somewhere on the shop’s website or Facebook page.

So far we’ve been looking at numbers someone with a damaged vehicle might consider, but for shops seeking relationships with insurance companies, different numbers can be more important. For example, one shop I visited

emphasized the fact that they had 100 repair bays and could handle that volume of work without wasting hours shuffling vehicles around the shop.

Shops that manage to be (or seem to be) first with paint and productions systems have a better shot at the insurance “mind.” And may succeed in creating a general “perception” that this is always a forward-looking shop (whether true or not). Ries and Trout would say that if you’ve got the prospect’s mind and the perception that you’re the best, your marketing job is pretty well done.

New Developments at WyoTech Career Colleges in WY, FL and PA

Last February, Zenith Education Group (Zenith) acquired a subset of Everest and WyoTech career colleges—including the WyoTech campuses in Daytona Beach, FL, Blairsville, PA and Laramie, WY— from the now defunct for-profit Corinthian Colleges chain. Zenith immediately transitioned the schools to nonprofit status and began to implement a series of initiatives designed to improve outcomes for its students and graduates.

In keeping with its nonprofit mission to measure success by how many students complete their programs and get jobs in their fields of study, Zenith is fostering an open dialogue with employers with the goal of increasing available job opportunities for its graduates.

The Collision/Refinishing Technology course of study— a core program offering for the past 40 years—is one of many programs for which WyoTech seeks direct input from employers. This six-month, 1,000-hour program covers subjects critical to the foundation and development of a collision/refinishing technician.

The Collision/Refinishing program has been revised to ensure that skills being taught in the classroom meet employer needs. To that end, WyoTech recently held collision industry program advisory council (PAC) meetings at both its Laramie and Blairsville campuses. (PACs are composed primarily of employers who hire our WyoTech graduates.)

Based on the feedback received at these meetings, WyoTech implemented the I-CAR Professional Development program, I-CAR Pro-Level Platinum Certificates and EPA 609 A/C and 6H Air Quality certification programs. ICAR Steel Welding Certification testing is offered at both the Laramie and Blairsville campus locations.

Among other initiatives is a partnership between Mack Trucks, Volvo Trucks and WyoTech. This relationship provides students with the skills Mack Trucks and Volvo Trucks employers are seeking, giving graduates the advantage of being hired into their dealer networks.

Using the Mack Truck and Volvo Truck curricula and equipment, WyoTech instructors and staff work closely with the company to ensure that students learn and can demonstrate the required technical and soft skills. In turn, students who successfully complete the Diesel Advanced Technology Education (DATE) for Mack Trucks and Volvo Trucks coursework, have a clear advantage in being hired into their dealer network. The Volvo Group is also committing to a total of $34,800 in scholarships for the curriculum’s next cohort of students beginning this month, and $6,500 in upgraded training equipment.

Building on this model, Zenith completed a similar agreement between WyoTech and Mazda North American Operations (MNAO) in July. Under this exclusive arrangement, students who successfully complete a new free program will graduate as Mazda-certified technicians, significantly enhancing their employment prospects at one of Mazda’s more than 640 U.S. dealerships. Mazda will use WyoTech’s training facilities in Blairsville, PA and Laramie, WY to train its top dealership personnel on advanced courses throughout the year. To support the program, Mazda has donated more than 20 vehicles, specialized tooling and equipment, in addition to several current model year vehicles rotated out annually for current year technology.

www.autobodynews.com | OCTOBER 2015 AUTOBODY NEWS 27

Collision Repair Technology Summit Offers Three OEM Sessions, Thursday, Nov. 5 The OEM Collision Repair Technology Summit—to be held in three sessions November 5, 2015—will be one of the most unique networking and learning

opportunities available to the collision repair industry. The program is designed to put SEMA show attendees in a room with innovators in automotive structural design and technology. The Summit’s focus is on emerging trends in vehicle construction and technology and how both of those aspects influence vehicle repairability and collision industry preparation.

The presentations will feature companies and individuals with rich histories of producing sophisticated advancements in the automotive and collision repair fields, and will highlight architectural and technological developments in modern vehicles, and how those advancements intersect with the repair process. Every participant in this industry can benefit from better insight into how vehicles and materials are evolving, what that means in the repair process and what will be expected of those who are performing Continued from Cover

Dealerships Scammed

Theft by deception, fourth and fifth degree felonies; Receiving stolen motor vehicles, a fourth degree felony; Attempted grand theft of a motor vehicle, a fifth degree felony; and Receiving stolen property, fourth and fifth degree felonies.

“This scam hit several different businesses spanning multiple counties,” Attorney General DeWine said.

“Our goal was to work with local law enforcement agencies to help put the pieces together. Scams are a constant drain on the economy, and collaboration is critical to stopping them.”

“This case began as a theft investigation from a Warren County car dealership, and the Warren County

these repairs. The future of our collision repair industry is highly skilled professionals, working on highly sophisticated automobiles that require the industry to embrace the necessary investments in training and equipment; but also relies on informed business owners who understand how to define for themselves what a sustainable and successful business model to support that investment looks like.

OEM1 - Advanced Automotive Technology 9:30am - 11:30am Structural Connectivity: Understanding the Future of Automaker Joining Techniques A panel of specialists with a variety of backgrounds in automotive joining will discuss the advanced structural joining approaches being used in modern automotive architecture. The panelists will have expertise in riveting, bonding, welding of aluminum, steel and mixed materials, and factory-level joining.

Tech Crunch: The Role of Programming and Diagnostics in Post-Repair Road Worthiness A panel of automakers, technology specialists and programmers discuss the real world application of vehicle scans, diagnostics and calibrations.

These subject matter experts will bring a focus on the technical aspects of vehicle scan code requirements and the role that diagnostic testing plays in repairing vehicles and restoring roadworthiness. Learn why you don’t know what you don’t know if you aren’t perSheriff’s Office quickly determined that the criminal acts spread far beyond our county lines. By partnering with Attorney General DeWine’s office, and numerous other law enforcement agencies, we were able to present evidence to the grand jury of a complicated pattern of fraud and theft throughout southwest Ohio,” Fornshell said. According to investigators, Agostini went to dealerships seeking heavy-duty trucks and equipment for his business, Engineered Environmental, which he falsely claimed was a multi-million dollar construction company. He allegedly produced fabricated financial records to secure loans and purchase vehicles worth tens of thousands of dollars. Investigators have recovered nine vehicles taken as part of the scheme. The alleged activity occurred between January 2014 and March 2015.

28 OCTOBER 2015 AUTOBODY NEWS | www.autobodynews.com

forming full system scans.

OEM2 - The Future of Aluminum in the Automotive Industry 12:30pm - 2:30pm Attendees will be treated to a fascinating presentation on technological advancements in aluminum manufacturing, construction and engineering, joining and future advancements that are predicted to be impacting how frequently the material will be present in your repair facility, and how it will be used on automotive bodies. The presentation will include perspectives on how light weighting is driving innovation, and the role repairability plays in aluminum development.

Following the presentation, a panel of automakers who utilize aluminum in their vehicle construction will join the presenter on stage to further discuss the real world application of aluminum structures in vehicle design, vehicle safety and vehicle repairability.

OEM3 - The Continuing Evolution of Advanced Steels in Automotive Bodies 3:00 p.m.–5:00 p.m.

Those familiar with the ongoing substrate battle in automotive light weight-

ing get the sense that recent release of mass-market aluminum vehicles coupled with the looming governmental expectations for weight reduction are driving major changes and innovations in the steel industry. Aluminum may have been all the rage in collision industry information, but steel continues to be poised to play to most significant role in the automotive footprint for the foreseeable future; although, not necessarily the same steel that that the industry is accustomed to. Following the presentation, a panel of automakers known for their use of steel will join onstage to discuss the real world application of steel structures in vehicle design, vehicle safety and vehicle repairability.

Both afternoon sessions will include detailed presentations on technological developments in each of the featured substrate markets, and then transition to panels of automakers known for their use of the featured materials to discuss real-world applications in vehicular structural design, safety and repairability.

All sessions are in Upper North Hall, N241 at LVCC

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Hey Toby!

Toby Chess is an I-CAR program instructor, Training specialist, and former salvage yard operator.

Toby is universally known in the collision industry for his work with first responders and advocacy for body shops and consumers. He can be reached at tcspeedster@yahoo.com

Glue and Rivets Have Replaced Welding in Many Newer Vehicles with Toby Chess

Recently, I was conducting the I-CAR Steel welding certification test at a collision repair center when I saw a 2014 BMW 3 Series having a quarter panel being installed. The tech was welding in the quarter panel instead of using glue and rivets. I asked the tech if he had the OEM replacement procedures, which he produced from his tool box.

I showed him that the proper procedure was to rivet and glue the quarter

goal of over 50 miles per gallon by the year 2025. Second is vehicle safety.

With stronger and lighter materials being used in today’s vehicles, we are seeing a combination of several different types of steels, together with alu-

ample, Honda began using ultra high strength steel in “A” pillar, “B” pillar and rocker reinforcements on its 2013 Accord. Honda states in the repair statement (https://techinfo.honda.com) “Parts made of Ultra-High-Strength

Fig. 5. Applying the Adhesive Fig. 7. Common Adhesive Testing Methods

Fig. 1. Rivet Gun

Fig. 2. Factory Supplied sleeves

Fig. 3. Factory Rivets

Fig. 4. Factory Adhesive

Fig. 6. Applying the SPR’s to Panel

panel in See accompanying photos for the proper installation method and recommended tools.

I spoke with the person in charge and explained that there was a problem with the repairs that were being performed.

First, the corrosion protection warranty could be voided by the factory.

Second, a state violation could be imposed for not following OEM repair procedures (Fine, loss of license, and court litigation.)

Finally, diminished value could be imposed and/or the shop could be compelled to purchase the vehicle. But I am getting ahead of the game. Let’s take a look at why adhesives and rivets are being used more frequently today and in the future.

The major reasons for rivet-adhesive bonding are two fold. First, Corporate Average Fuel Economy or CAFÉ standards. Starting in 2015, trucks and automobiles are classified together. In the past, Cars and trucks were separate, but now they are combined. Substituting aluminum for steel, Ford was able to achieve a 700 lb weight reduction in its F150 Truck. That translates in 3½ gallon better gas mileage. The current average for 2016 is 34.1 miles per gallon with a

30 OCTOBER 2015 AUTOBODY NEWS | www.autobodynews.com

minum, magnesium, plastics and carbon fiber. It should be noted that not everything can be welded, so we are seeing a number of new and different joining methods Remember, heat will weaken high strength steels and destroy ultra high strength steels. For ex-

Steel (UHSS/1,500MPa/USIBOR) must be installed as a complete part.

No sectioning allowed. Ultra HighStrength Steel requires special welding equipment, procedures, and settings.

See the welding section of the approSee Hey Toby!, Page 34

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Midwest Associations

Chasidy Rae Sisk is a freelance technical writer from Wilmington, Delaware, who writes on a variety of fields and subjects, and grew up in a family of NASCAR fans. She can be contacted at crsisk@chasidyraesisk.com.

ARI 2015 Summit Speakers Teach Attendees Business Managing and Team-Building Skills with Chasidy Rae Sisk

On Saturday, August 22, the Automotive Recyclers of Indiana (ARI) held their 2015 Annual Summit at the Radisson Hotel - Indy Airport.

Sandy Blalock, Executive Director of ARI, stated, “The event went extremely well. Our attendance was up from our last event in August 2014, and the association was happy with that growth. We had 116 registered attendees and 28 exhibitors at our event. I always make it one of my responsibilities during the event and after to elicit from at-

tendees what they thought of the program and how we can improve it next year, but I got only positive feedback from both the recyclers and the exhibitors. This is only my second year with this association, and I take it as a personal mission to build it into a viable and strong organization, promoting the good things about the professional automotive recycling industry.”

The event began on Saturday morning with registration opening from 7-8am, followed by a welcome from ARI President Mike Hierholzer. The educational sessions began with an hour-long seminar on “Managing Your Business to Stay on Top of Regulatory Oversight” by Sara Hamidovic, INCARES Manager for Vet Environmental. Next, Terry Westedt of Rydell Surplus OEM Parts led participants in “Team BuildARI’s 2015 Summit offered a full day of educational ing” exercises. At 10:15am, atsessions

32 OCTOBER 2015 AUTOBODY NEWS | www.autobodynews.com

dards for the industry. The program, based on ARA’s CAR and Gold Seal Program, helps recyclers understand their responsibilities to manage their facilities to applicable laws and regulations. In less than a year, 15 ARI members have achieved certification in the INCARES program.

Sandy Blalock, Executive Director of ARI, hopes all The exposition portion of attendees learned something from the event the summit was open from tendees learned about “Taking Control noon until 4:30pm and featured a of Your Deliveries the EZ Way” with luncheon with the exhibitors, sponsored Jim McKinney of EZ Route, and the by URG. From 2-4pm, SAS Forks prefinal presentation before the exhibition sented “Forklift Training,” followed by opened was Hamidovic’s “Safety and “When Opportunity Knocks, Don’t LisCompliance Made Easy.” ten” with Terry Westedt.

Hamidovic is also a consultant for During break, attendees indulged the association’s INCARES (Indiana in snacks with exhibitors before breakCertified Automotive Recyclers Exeming out into several sessions led by Pinplary Standards) program, which is the nacle Professional’s Chris Atencio, and state certification program developed in Car-Part Pro’s Roger Schroder. The conjunction with state agencies overevent’s speakers and educational sesseeing environmental and safety stansions were sponsored by Car-Part.com

According to Blalock, “The purpose of any meeting like this has to be, first, education and secondly, networking. Indiana, like many state associations and affiliated chapters of ARA, has many small business members who will never be able to travel to bigger national industry events, and it is imperative that we bring some of the same educational opportunities to them as well as expose them to the products and services of our recycling partners and vendors firsthand. We want to thank all our exhibitors and sponsors who made this day possible. Without their support, Attendees at ARI's 2015 Summit enjoyed networking we simply could not have had with exhibitors

such an awesome event. Our speakers were knowledgeable and presented valuable and insightful presentations that engaged the recyclers and their employees throughout the entire day.”

Blalock also said, “I believe that professional automotive recyclers have to reach out beyond our industry and help those in our communities understand how important the automotive recycling industry is to the overall well-being within those communities. We reach out to not only recyclers but all the agencies that have regulatory oversight of our industry in Indiana. They are strategic to our mission to assist recyclers in understanding their responsibilities, and they help open doors to those agencies. We had representation from the Secretary of

State’s Dealer Licensing, as well as the Indiana Department of Environmental Management exhibiting and on hand for the presentations. Safety and environmental compliance are very important in our industry right now, so our program had a strong focus on those issues, along with presentations on business management and team building.”

ARI’s expectations for this year’s event were high, based on the success of last year’s event, but Blalock believes the event was well-received by attendees and exhibitors.

“I always learn something from each event that I will take on to the next one. Next year’s ARI Summit will be even better thanks to the great feedback we received from this year’s attendees.”

automatic transmissions, one of the few shops in the area to do so. Along with their three employees, the Lopezes say they have “knowledge and strength” in their trade. They will work on both foreign and domestic transmissions, and can also work with exotic, racing and diesel engines. They perform nontransmission repairs, as well, including electrical, air conditioning and heating and engine work.

The duo worked previously for franchise auto care businesses, but eventually decided to go back into business for themselves.

“We’ve been in business for so long, throughout that time, we have worked for different people we always come back to operating for ourselves.

And it becomes more rewarding when you’re able to employ people and help them keep a job,” Edgar said.

Transcar occupies more than 3,000 square feet, a space that includes two large bays for trucks, two smaller for medium and large vehicles, an office, and space for transmission rebuilding and small repairs.

To contact Transcar, call 618-2087794 or 618-208-7795.

and Rydell Surplus OEM Parts. The summit concluded with a Dinner and Awards Ceremony where association members celebrated and enjoyed the opportunity to network with their peers.

Continued from Page 15

Land of Opportunity

the hill, brings in business to their new location. The brothers also say they are bringing customers from Granite City.

“We’ve become well known in the area, so people know we’re here,” Edgar said.

Transcar specialized in repairing

We would like to thank The Telegraph for reprint permission.

www.autobodynews.com | OCTOBER 2015 AUTOBODY NEWS 33

Continued from Page 30

Hey Toby!

priate body repair manual. Failure to use the proper equipment or follow the proper procedures can result in an unsafe repair.” It goes on to state “Never do MAG-MIG welding on 1,500 MPa

products.com/images shows the definition and term when discussing rivets.

The two most important items in Fig 8h are the material thickness (also material type) and the shank size. The vehicle engineers will determine everything needed for their particular repair operation, but you need to know the proper shank size to drill or punch

to flare within the lower sheet to form a mechanical interlock. The rivet may be set flush with the top sheet when using a countersunk rivet head. The die shape also causes a button to form on the underside of the lower sheet. In the repair process, it is necessary to have access to the back side of the material. It should be noted Fig. 9 that SPRs are made from high strength steel and coated with a tin-zinc coating to prevent galvanic corrosion. Moreover, the install gun must have enough pressure to set the rivet (more on this later on). Dave Gruskos from Reliable Automotive Equipment furnished me a diagram on the installation of a SPR.

clamps the panels together. The third diagram the rivet pierces the top sheet and radially expands into the bottom

sheet. Finally, the high joint strength is achieved by the interlock between rivet and material. Removal of an SPR can be done by welding on a cylinder and

Fig. 10. Punch tool for SPR removal Fig. 8h

steel.” The repair industry is being asked by the OEMs to invest in new equipment and training to repair their vehicles properly to OEM pre loss specifications. I could go on about this trend, but lets get back to adhesiverivet bonding or a some refer to it as cold bonding.

Like I stated previously, welding will be used less and less and the alternative is adhesive. Look at Fig 7 taken from the web site http://www.adhesive test.com.

Adhesive has excellent tensile strength and extremely strong when conducting a peel test, but is weak when conducting a shear test. To overcome this deficiency, a mechanical fastener or some form of rivet needs to be used. The rivet will prevent the panels from shearing apart.

Fig 8h taken from www.bolt

the hole in the material. If the hole is wrong size, the rivet could be loose and shear movement could occur. Too small a hole could cause the metal to distort and again the panels will not be full contact with each other. Let’s look at the various types of rivets.

There are 3 major types of rivets that are used in the repair process, which are self piercing rivets (SPRs), solid, and blind rivets (we will look at Hemlock, Monobolt and Pop rivets in this category).

A self piercing rivet as the name implies does not need pre-drilled holes for installation. The process starts by clamping the sheets of materials between the die and the blank holder. The rivet is driven into the materials to be joined between a punch and die in a press tool. The rivet pierces the top sheet and the die shape causes the rivet

Toby Chess to Speak at SEMA... still time to register, see p. 40 Fri Nov 6, 11:30 AM - 12:15 PM, $ 75.00

Collision repair businesses looking to adopt a standardized approach to repair planning have an ever-increasing list of considerations to address in the blueprinting process. Estimating for these welded-replaced operations re-

quires an understanding of the process, the equipment the joining mechanisms and the included and non-included labor associated with the operations. In this session, learn how to approach welded replaced components and make sure you are capturing all necessary elements of the repair process.

34 OCTOBER 2015 AUTOBODY NEWS | www.autobodynews.com

Fig. 8. Self Piercing Rivet Cross section.

Courtesy of I-CAR

See Fig 9.

The rivet is put into the dies (1st diagram on the left). Next, he tool

removed with a special tool, can be drilled out or using a different set of dies with the install tool and punched out.

Part 2 of this article will run in the November issues of Autobody News.

See also online article on our website.

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Please contact these dealers for your Honda or Acura Genuine parts needs.

H O NDA IL L I NOI S

M ICHI G AN

MIS SOU RI

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Honda Superstore of Lisle

Victory Honda

Bommarito Honda

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P ly m out h

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866-874-6632

800-824-4646 734-453-3600

800-731-8270 314-731-8270

330-633-8197 330-633-6060

M 7:30-8; Tue-F 7:30-6; Sat 8-4 Karl_messer@victoryplymouth.com

M-Sat 7-6 Lrowe@bommarito.net

Tue, W, F 8-6; M, Thu 8-8; Sat 8-4 edally@mphonda.com

Zeigler Honda

Ed Napleton Honda

K al am az oo

S t . P e t er s

888-342-1678 269-585-5812

800-875-4190 636-928-4400

M-Thu 7-8; F 7-6; Sat 8-4 bobsmith@zagteam.com

M-Sat 7-6 gethondaparts@napleton.com

M-F 7-5 hondaparts@auto-plaza.com

Schaumburg Honda Automobiles S chau mb urg

847-884-8898 847-884-6632 M-F 6:30am-Midnight; Sat 8am-5pm k.kelley@rohrman.com

M INNE SO TA

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Bob Rohrman Honda Lafa yette

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Bosak Honda Hig hla nd

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Honda of Fishers F ish er s

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Media and Publicity for Shops Collision Veteran Takes on Paint Underpays with PaintEx 2.0 with Ed Attanasio

“Before I die, I want to see the day when the insurance companies are finally out of the collision repair business,” Bob Klem, the owner of KLM International, Inc. in Escondido, said.

“That way I can go happily to body shop heaven.”

Klem, 78, is a veteran of the collision industry and worked for Mitchell for many years before starting KLM in 1980. While most people are retired at this point in their lives, Klem is still driven to make the insurance companies accountable and that’s why he invented PaintEx 2.0, an easy-to-use, intuitive paint and finishing cost-accounting software guide that enables body shops to quickly and effortlessly create detailed, itemized invoices for every repair job while recapturing significant amounts of money as a result.

Klem’s mantra from day one has been exactly the same. “Let the shops fix the cars because that’s what they

know how to do, and then pay them fairly, that’s all I have been saying,” Klem said. “For years, insurance companies have lumped all materials needed to prepare, paint, sand, buff, and clear coat a vehicle into one number, the hourly P&M allowance, which is an estimate based on the number of paint hours. The problem with this method is that it is Collision industry often incorrect, as veteran Bob Klem every job is differisn’t afraid to take on the insurance ent.” companies and After decades of that’s why he research and dedeveloped PaintEx velopment, Klem 2.0, a system that said his software is enables shops to get paid fairly for the best way to reeach repair coup money from the insurance companies. “There are three factors here to consider—contracts, assignment of proceeds and

38 OCTOBER 2015 AUTOBODY NEWS | www.autobodynews.com

Ed Attanasio is an automotive journalist based in San Francisco, California. He can be reached at era39@aol.com.

cost accounting and all are protected by business law. If enough body shops can truly ask to get paid properly for the cars they fix, this industry will be better for shops and consumers.”

Klem has been developing his PaintEx 2.0 system since the early 1990s, long before the Internet became a daily part of all our lives, and although he’s a senior citizen, he has gladly embraced every new technological innovation as it became relevant.

“At the beginning, we had PaintEx on disks, but in 1998, we made it Internet-based,” he said. “I used to silkscreen my own disks prior to that. Then in 2012, clouding became the new thing and we embraced that. Now, users can access our system anywhere, any time and it has made the whole process that much easier.”

PaintEx 2.0 allows you to quickly generate a preliminary damage report and then go on to modify, add and

subtract any and all materials used in the refinishing of the vehicle. The result is an accurate accounting of the refinishing cost for each vehicle. It allows shops to bill for exactly what they use to refinish the vehicle. On average, using PaintEx can help a body shop to double its income for paint and materials used without any increase in shop time! They can also easily customize PaintEx 2.0 for their shop to allow fast and accurate invoicing.

The number one benefit of the software, according to Klem, is that it makes shops independent of insurance company influence. “Shop owners ask me what is the right percentage of DRPs I should have, and I tell them zero,” he said. “And this software can help you to get there, because once the insurance companies see that you’re using PaintEx 2.0, they know that this shop now has the ammunition it needs to get paid on materials and products

that are used in every repair.”

Klem claims that by using PaintEx 2.0, the software (cost: $500 annually) will pay for itself after only two or three jobs. “It’s a short-term investment with a long-term payout and truly the best way to drive your body shop profits up.”

Jose Garjeda, the owner of C&J Paint & Body in Oxnard, CA, has only been using PaintEx 2.0 for a short time, but he has already seen the results and he is astounded, to say the least. “Not every repair job is the same, because painting a car with red pearl is not the same as another color,” Garjeda said. “The red pearl may need five coats, for example, but how can I get paid for the additional paint, materials, etc.? The insurance companies want a standard rate and an easy answer on every repair, but that’s not realistic.”

After just using PaintEx 2.0 one time, Garjeda was sold on the system.

“We put together the first invoice and submitted it to the insurance companies claiming an additional $1,200.

When they saw the documentation that we created using PaintEx 2.0, they couldn’t fight it, because it’s all right there. We got the money from that in-

surance company without drama or haggling, because we did our homework and followed the proper steps.

Now we know how to do the same on every repair, which means we will increase our revenues substantially and get paid for what we’re entitled to.”

Garjeda loves the software and also values the company’s full tech support with free shop set-up assistance. “The service is 24/7 and if I want Bob Klem on the phone, I have his cell. He is dedicated to this system and I can see why, because it works and there’s no doubt about that. After a brief training, we were up and running with the system. It was super easy.”

Will Bob Klem finally get the insurance companies out of the collision repair business before he retires? “If I can take down Allstate and Farmers, the rest will fall like dominoes. But, really I just want the playing field to be equal for both parties involved. In the end, it all comes down to accountability, transparency and an attitude that says we’re working together instead of against each other.”

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www.autobodynews.com | OCTOBER 2015 AUTOBODY NEWS 39

Continued on p. 46 (RDE1) Getting Paid for Investing in Facility, Equipment and Training

Tues Nov 3, 9:30 AM - 11:30 AM $ 75.00 Tim Ronak, AkzoNobel Automotive and Aerospace Coatings Repairers are facing significant additional tooling and training to repair modern vehicle construction materials and technology. This session will look at the shrinking Labor Gross Profit percentages due to additional costs of investment in equipment, facility and training. Strategies will be explored to understand the mechanisms at your disposal to offset these rising business costs to justify a return on that capital expenditure.

Attendees will learn: a) What collision industry labor profitability looks like both now and over the last several years? b) Why we need to invest in additional facility, equipment or training and how much total money to anticipate spending? c) How to calculate ROI on the capital investment required, and what return is reasonable to expect? d) What time period should be considered as a payback period for this incremental new investment? e) How to equate the additional capital expense for facility, equipment and training into a reimbursable charge? f) Should the cost be passed on to customers or is it a cost of doing business?

(RDE5) Paint Shop Performance

Tues Nov 3, 12:30 PM - 2:30 PM $ 75.00 John Fagan, PPG Refinish Advancing technologies in automotive refinish products and equipment available today positions collision centers for exceptional paint shop performance. But even with the exceptional refinish products and the best equipment, profitability in the paint department poses some unique challenges for todays collision centers. Paint shop performance takes a look into many of the areas that influence paint shop profitability. Participants will learn how to identify areas of opportunity for improvement and quantify those areas in order to prioritize their efforts.

The 2015 Repairer Driven Education (RDE)series and OEM Collision Repair Technology Summit will collecttively feature more than 30 educational sessions delivered Tuesday, November 3rd - Friday, November 6th during Show hours.

To Register for Repairer Driven Education contact: http://www.scrs.com/rde A Full Series Pass is available for $375.

It includes one regular session in each available time slot, OEM Collision Repair Technology Summit Sessions, and One ticket to the After-Party on Thursday night.

(RDE3) Competing with Consolidators

Tues Nov 3, 9:30 AM - 11:30 AM $ 75.00 David Luehr, Elite Body Shop Solutions, LLC This presentation gives the audience a brief look into why MSO consolidators are successful and what you can learn from them to apply at your own shops. Independent collision repairers have many advantages over consolidators that many are unaware of. This presentation will inspire independent collision repairers to take ultimate control of their businesses and make consolidators irrelevant if these techniques are applied. a) What consolidators are doing right and what you can learn from them b) Advantages independents have over MSO consolidators c) What the best independent shops are already doing to succeed in heavily consolidated markets d) Why owning the customer for life is the best way to brand your business.

(RDE9) Understanding Numbers and What They Tell You About Your Growth Opportunities

Tues Nov 3, 3:00 PM - 5:00 PM $ 75.00 John Niechwiadowicz, QLC, Inc This session will feature discussion of key numbers and the importance of thoroughly understanding your numbers and potentials before investing in equipment, tools, programs or locations. Collision Repair businesses will learn how to determine and achieve better return on investment in their market growth opportunities, leading to better profitability. Shops should have a clear understanding of the right numbers to review and be able to develop an ROI plan before investing. It will also explore when businesses should invest, and when should they pass on an investment. All these decisions are made more possible when there is an understanding of and tools to evaluate the market.

40 OCTOBER 2015 AUTOBODY NEWS | www.autobodynews.com

(RDE6) Aluminum Damage Analysis and Joining Methods

Tues Nov 3, 12:30 PM - 2:30 PM $ 75.00 Larry Montanez, P&L Consultants This presentation will cover the differences between damage analyses on steel vehicles in contrast to aluminum intensive vehicles. It will explore repair vs. replace decisions on outer panels, structural diagnosis, equipment requirements, and joining methods. After this program attendees will have a better understanding of the differences between aluminum and steel vehicles, the different types of joining methods and best practices in analyzing and defining structural damage. A comparison of repairable and unrepairable damages will assist attendees to understand the why some damages cannot be repaired.

Attendees will also have a better insight into some of the current OEM Certified Programs.

(RDE7) Process Driven Collision Repair

Tues Nov 3, 3:00 PM - 5:00 PM $ 75.00 Lee Rush, The Sherwin-Williams Company The process driven collision repair center features new concepts for the future of collision repair and packs enough technologies, premium materials and innovations to be worthy of our industry's flagship collision operations. For fans of lean thinking, what's to come is efficient design, process driven advanced interface collision operations. By providing the participant with the operational tools necessary to implement new process into their collision centers, they will be armed with the understanding needed to change the way their companies operate!

Upon successful completion of this course, participant will be able to: a) Reduce overall shop cycle time b) Increase vehicle throughput c) Drive production predictability d) Improve customer satisfaction.

(RDE4) Compensation Solutions

Tues Nov 3, 12:30 PM - 2:30 PM $ 75.00 Mike Lanza, The Sherwin-Williams Company This session is designed for shop owners and managers looking to break away from the traditional flat rate pay model. Attendees will learn about creating successful compensation strategies that work in a lean collision repair shop. As a collision repair center owner or manager having the correct compensation plan can be the difference in retaining and attracting the top talent needed in today's work environment. Learn how to develop components of an incentive plan that are aligned with the goals of the business: Revenue Profitability Customer Satisfaction. The design of the payout structure must be consistent for all employees.

(RDE8) Getting It All Right On The Internet in 2016

Tues Nov 3, 3:00 PM - 5:00 PM $ 75.00 Mark Claypool, Optima Automotive What makes a website effective?

How does search engine optimization work? How do social media and reputation management fit into the mix? What about all those online directories that list my business? Further, video viewing and sharing over the Internet has grown by more than 7,000 percent since 2006! 80% of Facebook videos get "Likes", 60% of people will watch a 2-minute online product or service video, videos are 12 times more likely to be shared on Facebook, and 60% of people are more likely to watch a video than read text. Review websites and social media accounts and learn how to incorporate video into your overall online presence in order to engage your target audience and gain brand recognition.

(RDE2) Scheduling and Work in Progress (WIP)

Tues Nov 3, 9:30 AM - 11:30 AM $ 75.00 Tom Hoerner, BASF Corporation The purpose of this breakout is to discuss Work in Process (WIP) and to analyze the scheduling process—or lack of found in many collision repair business environments. The session will dig into the impact that scheduling and workflow have on cycle time and productivity. When the program concludes, attendees will have procedural takeaways that will allow them begin implementing procedural changes to see performance benefits.

www.autobodynews.com | OCTOBER 2015 AUTOBODY NEWS 41

Industry Insight

—John Yoswick is a freelance writer based in Portland, Oregon, who has a body shop in the family and has been writing about the automotive industry since 1988.

He is the editor of the weekly CRASH Network (for a free 4-week trial subscription, visit www.CrashNetwork.com). Contact him by email at jyoswick@SpiritOne.com.

CIC Committee Offers Industry a Way to Push for Use of Better Data Standard with John Yoswick

A Collision Industry Conference (CIC) committee is making yet another call for widespread adoption of an improved standard for the exchange of estimate information among shops, insurers and suppliers.

For several years, CIC committees worked to educate the industry on the difference between the “EMS standard”—developed in the 1990s to essentially allow estimate data from any compliant estimating system to flow into shop managements systems—to the more sophisticated “BMS standard.”

BMS offers not only the transfer of more data among those using estimate data, but more importantly it offers shops far more control over the data shared with other parties. The EMS standard transfers all data from the estimate – including customer, vehicle, parts and labor information—but the BMS standard makes it easier for shops to protect the privacy of data for customers, business partners and themselves. A parts vendor, for example, doesn’t need all the data but an EMS Jack Rozint file sent to that vendor essentially includes all the information from the estimate.

At the CIC meeting in Detroit, Jack Rozint of the CIC E-Commerce / Data Privacy committee said that if a shop is working on a celebrity’s vehicle, for example, ordering parts for that vehicle using the EMS essentially transmits that celebrity’s name and home address to the parts supplier.

“BMS takes care of all that and was designed specifically so you can define which data goes where,” Rozint said. Widespread implementation of the BMS could eliminate some of the rekeying of data the industry is doing to use multiple applications, Rozint said.

And it could eliminate the need for some of those redundant applications.

“With BMS fully implemented in an accessible form, I might not need five parts ordering systems,” Rozint said. “I may be able to pick the one that works best and meet the needs of a number of insurers.”

Implementations have been limited Rozint said it’s not that BMS has not been implemented at all; it’s just been done in limited ways among particular business partners in the industry.

“The data gets output in [BMS] format, but it’s controlled by the information provider,” Rozint said of these limited implementations of BMS. “The only third-parties that can access your [BMS] data are ones approved or somehow otherwise allowed to by the information providers since they’re maintaining control of that data.”

What’s been lacking, Rozint said, is widespread implementation of BMS in a way that gives the user ultimate control over the flow of that data to different partners.

“If BMS was available in a much more accessible format, we’d have much more data about everything that happened on a repair,” Rozint said.

“We’d know, for example, what parts delays occurred and what was the cause of the parts delays.”

Rozint said the committee has developed some policy statements that they say shops or insurers who want to see more widespread implementation of BMS could use to push the information providers to make that happen. A collision repair organization, for example, could tell their estimating system provide: “In order to be considered for use in our operations (except where we are under insurer mandate) and for all future contract renewals, all estimating and shop management applications, when saving an estimate, must output the BMS estimate transactions to a location in the control of the user of the estimating application.”

The committee shared a similar policy statement that an insurance company could use. It was asked at CIC in Detroit how many large insurance companies or collision repair companies—given that those are the information providers primary customers—would have to implement such a policy in order to see more widespread adoption of the BMS standard.

“Personal opinion? One,” committee member Frank Terlep said, holding up a single finger. Rozint said

42 OCTOBER 2015 AUTOBODY NEWS | www.autobodynews.com

the challenge has been that some of those large industry players have asked for implementation of BMS for themselves but not for the industry as a whole.

“That’s part of the restricted implementation. It’s already being done for certain collision repairers,” Terlep said. “It exists today. It's up to the industry to demand it.”

Panel continues to debate “promise date” formulas Also at CIC in Detroit, the InsurerRepairer Relations Committee continued its look at some of the challenges posed by the current formulas and systems used to calculate how long repairs to a particular veMike LeVasseur hicle will take.

Many of those on a panel organized

by the committee or speaking from the floor agreed that the simplistic and sometimes unrealistic averages of a given number of labor hours per day often lead to conflict and bad customer expectations.

Mike LeVasseur of ABRA Auto Body & Glass noted that if the first notice of loss is on a Friday, the vehicle may sit in a tow lot all weekend, whereas if a vehicle is hit on a Monday, work could potentially begin much more quickly. Applying the same length-of-repair formula to both claims is unrealistic, LeVasseur said.

Others pointed out that insurers may require their DRPs to give customers a date of completion before a complete estimate has been prepared on the vehicle.

Several panelists noted that increased use of sets of relevant data could offer a better, more claim-specific length-of-repair than generic formulas applied to all claims equally.

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www.autobodynews.com | OCTOBER 2015 AUTOBODY NEWS 43

BASF Dual Refinish System Reformulated to Increase Shops’ Production & Profit

by Stacey Phillips, Assistant Editor

During a typical day, Jared Fero, the head painter at Gillette’s CARSTAR Collision Center, uses R-M Onyx HD from BASF to paint one vehicle completely in a waterborne formulation and the next in solventborne.

“It’s the only line available in the marketplace that allows you to mix paint as a waterborne or solventborne finish with a single set of toners,” said Mike Freeman, Market Segment Manager for BASF’s R-M brand in North America.

R-M’s Onyx HD line was first introduced in 2007 and the company launched the solventborne version of Onyx HD in 2013. Freeman said the company has made several improvements to the dual automotive refinish system over the years and recently relaunched it in June.

Gillette CARSTAR, based in Waukesha, Wisconsin, began using BASF’s

Onyx HD paint system about a year ago in their newly built facility. “I wanted to use a paint system that met and worked with OEM certifications and had the OEM level of trust built in them,” said Gillette CARSTAR’s Owner Todd Gillette. “That’s the reason why I went with BASF.” Gillette, who has been in business for 20 years, said he has been really pleased with the color match. “The water base lays so flat that your clear coats lay flatter. Minimal polishing if any ever needs to be done.”

His head painter, Fero, said he was a little reluctant at first to switch products after using a solvent paint system for the past nine years. “It has been a really great change as far as getting production and quality cars out of the shop,” said Fero. “On an average day, I’ll paint about six cars and that wasn’t achievable with our other paint system.”

Fero added that the paint system covers really well. “More coverage equals less paint which equals a happier boss,” he said. The updates for color chips are done automatically and the system is connected to other shops through BASF’s SmartTrak software.

Fero said this makes it easier to find a good color match for the car.

After receiving feedback from

customers over the last several months, BASF made several improvements to the Onyx HD system to meet the needs of its customers.

“We’ve been working on several changes to the product that allow us to have a more superior color match than we’ve had in the past with this product,” said Freeman.

For example, with the Onyx HD solvent line, customers said that certain popular tinted silvers and charcoal colors were not matching the way

they expected them to. After doing some investigating, BASF found they could improve the chemistry of the product. “Once we were able to do that, we discovered some other things in the process,” said Freeman. “When we made those changes, it improved the line overall.”

In addition to being fully compliant in the United States and Canada for low VOC levels, Freeman said that

Onyx HD dries up to five times faster, and hides in fewer coats than some competitive products.

“Productivity is the cornerstone of our brand and it’s very important to us to make sure shops are able to hit those KPIs,” said Freeman. “We are really putting that productivity aspect at the forefront and educating our customers about how they can switch back and forth between the various solutions to meet the needs of their customer mix for the day.”

The Onyx HD line also aligns with the company’s existing COLORMAX system, which is a series of paint chips that tie into a software giving painters the formulations needed.

Freeman said COLOR- MAX is one of the fastest, most accurate color tools in the industry. “The computer knows what color you’re aiming for and what system you are mixing it in, whether it is waterborne or solvent, and it tells you what percentages you need to use of each of the toners,” said Freeman.

BASF will display two vehicles painted with the Onyx HD paint system at the SEMA Show in Las Vegas, Nevada in November.

More information about BASF Onyx HD can be found online at: www.basfrefinish.com/onyx

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Continued from Cover

Automatic Braking

IIHS and NHTSA in the coming months on the details of implementing their historic commitment, including the timeline for making AEB a standard feature.

The Department and IIHS encourage all other light-vehicle and trucking manufacturers to bring automated vehicle technology to all vehicles on U.S. roadways as soon as possible.

Automatic emergency braking includes a range of systems designed to address the large number of crashes, especially rear-end crashes, in which drivers do not apply the brakes or fail to apply sufficient braking power to avoid or mitigate a crash. AEB systems use on-vehicle sensors such as radar, cameras or lasers to detect an imminent crash, warn the driver and, if the driver does not take sufficient action, engage the brakes.

“The evidence is mounting that AEB is making a difference,” said IIHS President Adrian Lund. “Most crashes involve driver error. This technology can compensate for the mistakes every driver makes because the systems are always on alert, monitoring the road

ahead and never getting tired or distracted.”

AEB technology is already showing benefits in the real world. Several studies, including a recent report from IIHS, show that AEB technology can reduce insurance injury claims by as much as 35 percent. The 10 manufacturers committing to across-the-board AEB represented 57 percent of U.S. light-duty vehicle sales in 2014.

The expanded IIHS facility opened today, made possible by special funding provided by IIHS’s insurance company sponsors, provides IIHS with the capabilities needed to test evolving crashavoidance technology.

In January, NHTSA announced its proposal to add automatic emergency braking to the list of recommended advanced safety features included in its New Car Assessment Program. In May, Secretary Foxx announced a series of steps DOT and NHTSA will take to accelerate the development of advanced safety technologies such as vehicle-to-vehicle communications and autonomous driving.

“Secretary Foxx’s direction to NHTSA is clear: We must work to expedite the implementation of advanced

technologies to save lives at every opportunity,” said NHTSA Administrator Mark Rosekind. “These 10 manufacturers have committed to an important principle: AEB is a life-saving technology that should be available to every vehicle owner. In the months ahead, NHTSA will work closely with IIHS and the auto industry to carry out that commitment, and we encourage every other manufacturer to join this effort.”

The DOT and IIHS have longstanding commitments to promoting life-saving technology innovations.

Moving forward, IIHS and NHTSA will set specific performance criteria for manufacturers to meet their commitment, and will determine how soon consumers can expect to see AEB technology as standard equipment. In order for a vehicle to earn IIHS’s highest safety award, ‘Top Safety Pick’, IIHS requires the vehicle to have an automatic braking system.

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Vehicle Satisfaction Index Scores Drops for Third Year

Americans are less happy with their cars and trucks than at any time in more than a decade, and it’s largely because they’re getting sick of dealing with recalls, according to the 2015 American Consumer Satisfaction Index, an annual survey that involved 4,300 consumers, found that satisfaction with automobiles dropped for the third straight year to the lowest level since 2004. High new-car prices also were a factor. “While it is true that all cars are now much better than they were 10 to 20 years ago, it is alarming that so many of them have quality problems,” said Claes Fornell, chairman and founder of the survey. Last year automakers recalled a record 64 million vehicles for problems such as exploding airbags and ignition switches that can unexpectedly cause engines to stall. The problems can be deadly. So far General Motors has agreed to compensate families of 124 people who died in crashes caused by the faulty switches. Eight more people have died worldwide after being cut by shrapnel from exploding Takata airbag inflators. Rising prices also contributed to the consumer frustration. Car prices are up 11 percent since 2010.

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(888) 834-8635 (248) 699-3003 www.autobodynews.com | OCTOBER 2015 AUTOBODY NEWS 45

(RDE11) Removing, Replacing and Joining Advanced Materials

Continued from p. 40 Continued on p. 52 (RDE12) The Lean Office: Organizing the Shop Office for Maximum Efficiency

Wed Nov 4, 9:30 AM - 11:30 AM $ 75.00 Judy Lynch, The Sherwin-Williams Company Collision Facilities need robust, waste-free, flexible office procedures that meet their customer needs and help them survive in the marketplace.

Lean is a proven, systematic approach for minimizing and eliminating waste. It goes beyond the shop floor. Lean can be applied to every system, every process and every employee in your company. Applying lean principles to streamline and eliminate waste from your office and administrative processes will result in bottom line savings. First understand your current process and office flow; second understand and identify value and non-value added activities, and third identify a simple metric to qualify waste and eliminate. This presentation will help attendees: a) Understand Kaizen for the entire collision center - not just production b) Value stream map their current administrative process c) Learn to identify which steps add value and which do not (waste) d) Learn about the 7 wastes in their office.

(RDE14) Welding Technologies: A Comprehensive Tutorial on Modern Equipment

Wed Nov 4, 12:30 PM - 2:30 PM $ 75.00 Toby Chess, SCRS One of the most frequent questions from shops who are looking to adapt to the changing landscape of automotive repairs is “what do I need, and where do I start?” The equipment necessary to repair the modern fleet continues to evolve as quickly as the vehicle architecture does, and understanding tool and equipment options that provide the most capability can save repair businesses from unnecessary investments in wrong or outdated repair technology.

Wed Nov 4, 9:30 AM - 11:30 AM $ 75.00 Dave Gruskos, Reliable Automotive Equipment, Inc This session will be an in-depth exploration of the joining techniques of automotive metals including advanced high strength steels and aluminum, as well as new technology for the removal and replacement of carbon fiber panels. The session will focus equally on the procedural aspect of the panel joining process as well as the safety considerations that should be considered for the workers, the environment and the repair. The goal is for the participant to walk away with a clear picture of the tools and processes that are needed to be in place to accomplish the above.

(RDE15) In-Process Quality Assurance

Wed Nov 4, 12:30 PM - 2:30 PM $ 75.00 Lee Rush, The Sherwin-Williams Company Your goal? To achieve consistent and predictable repair results every day in production while increasing over all through-put and quality. In-Process Quality Assurance processes improve on time deliveries, production flow, and cycle times by reducing and eliminating internal redo’s and comebacks thereby simultaneously driving internal costs down and quality up. The quality assurance methods that are learned from this training will identify and define all quality benchmarks and the process to implement the inspection of these into production. This enables the shop to move to the next level in lean production. The program mixes repair theory and instruction with in-shop inspection and coaching. Attendees will be provided the tools to analyze their production and staffing requirements necessary to implement through in-process quality assurance management processes and begin to optimize their business performance:

a) Reduce and eliminate in-house reworks & come-backs b) Improve repair order accuracy & profitability c) Implement a vehicle inspection process d) Define and inspect fit, function, & finish—100% consistency.

46 OCTOBER 2015 AUTOBODY NEWS | www.autobodynews.com

(RDE17) Advanced and Evolving Automotive Structural Technologies

Wed Nov 4, 3:00 PM - 5:00 PM $ 75.00 Speaker: Ken Boylan, Chief Automotive Technologies Come and explore technology advancements that will change how vehicle repairs are made in the collision repair environment. In this course we will explain current and evolving structural technologies that will include vehicle construction techniques, the evolution of materials used in vehicle construction, and joining technologies of today’s and tomorrow’s vehicles.

Topics will include future steels that can be 10 to 100 times stronger than today’s steels. We will also research aluminum that reaches AHSS strengths, as well as hybrid metal technologies that can join dissimilar metal. We will look past the materials and explore joining technologies such as laser, hydro sonic and friction stir welding. At the end of this session students should be able to understand advanced technologies that are being used in vehicle construction and be able to identify how materials create load pathing which can cause predictable vehicle misalignment during a collision. Student will have a better understanding of current materials and how manufacturers are using them to ensure vehicle safety and performance.

(RDE16) Panel Discussion: Our Journey to Become a “Successful” Collision Center

Wed Nov 4, 3:00 PM - 5:00 PM $ 75.00 Craig Seelinger, BASF Corporation The session will be a moderated discussion with several successful collision centers that have experienced growth over the last several years. The owners/managers of these collision centers will discuss what was involved, the steps that they took and tools and resources they used to ensure their ongoing success and grow their businesses. The goal of this discussion is to provide concrete advice and suggestions from industry peers with firsthand experience that any collision center owner can utilize in their business. The goal of this discussion is to provide concrete advice and suggestions from industry peers with firsthand experience that any collision center owner can utilize in their business. The audience will see: a) The hurdles that must be overcome b) Metrics that help define success in the shop c) That success is a journey d) The importance of and the key tools and resources required.

(RDE13) Don't Let Consolidators & MSOs Steal Your Insurance Work

Wed Nov 4, 12:30 PM - 2:30 PM $ 75.00 Michelle Nelson, B2B Automotive Many Independent Shops assume that DRPs are no longer attainable due to the market dominance of consolidators and large local MSOs. Surprisingly, many shops are successfully growing their insurance work and customer base with some proven basic skills along with innovative strategies focused on creating a unique individual brand. Understanding what is most valued by your local insurance partners is critical to positioning yourself as a unique business partner to take back control of your DRP business. Participants will: a) Have a better understanding of the Objective and Subjective criteria typically used to determine if you are qualified to be a DRP for a particular insurance partner. b) Understand how to identify unique strengths and use them to take advantage of branding, marketing and online search engine optimization to position their business as a strategic DRP business partner. c) Create a targeted written plan-of-action to develop unique selling propositions around brand, service and performance to attract the DRP relationships most beneficial for their business.

(RDE10) The Myths, Mysteries and Fallacies Surrounding Accurate Repair Planning

Wed Nov 4, 9:30 AM - 11:30 AM $ 75.00 Bob Gilbert, AkzoNobel Automotive and Aerospace Coatings In this current world of cycle time driven facility performance why is it so hard to actually succeed in creating a 100% accurate repair plan? Despite your determination as an owner and all of the training sessions you and your team have attended you still are not achieving that 100% correct first time itemization.

What is it about your facility that is preventing you from implementing a successful and sustainable repair planning process? Participants will take away the following lessons: a) Why is it so hard to get it right? b) What things have you learned or been exposed to that have no chance at successful implementation? c) What strategies get in the way of an accurate repair plan? d) Why does human behavior drive a result that is different than what you hoped for? e) Ultimately to be successful what is the one critical factor you must do to ensure successful implementation?

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www.autobodynews.com | OCTOBER 2015 AUTOBODY NEWS 47

Wedge Clamp Systems Opens U.S. Location After 30 Years of International Distribution

by Victoria Antonelli, Online Editor

years ago that makes the most of every square foot. With prices rising in the U.S., body shops that make the transition to Wedge Clamp Systems can also save money and increase production.

“Everyone is looking at their square footage thinking, ‘How can I make the most money by utilizing this small space? By having a rack or bench system, the space is only being used 10-20 percent of the time, which leaves that floor space unusable for 80-90 percent of the time. That floor space is dead money to shop owners.”

Compared to bench top repair systems, which tend to be costly and space consuming, the Wedge Clamp System is lightweight and affordable, and stores in much less space because many components hang on the wall, according to a company press release.

“With Wedge Clamp you can use 100 percent of the space 100 percent of the time,” added Peter. “It takes one person 10 minutes to set up Wedge Clamp floor systems; I can set it up in my suit in 15 minutes without getting dirty.”

The so-called ‘express shops’ dealing in relatively light damage represents a particularly rich sales opportunity, Peter said.

“They get cars with what looks like minor damage, but once they pull the bumper or quarter panel, they often discover there has been frame damage

Craftsman Collision, an MSO with 36 shops in Canada and owner of Wedge Clamp Systems, opened its first U.S. location in Long Beach, CA. On August 20, a grand opening was held for both Craftsman Collision USA and Wedge Clamp Systems.

During the opening day luncheon, car dealers, body shop owners and insurance company representatives had the opportunity to tour Wedge Clamp’s the 30,000-squareChief Operating foot-facility, and Officer for the United States, learn about the cenPeter Allan terpiece equipment, Wedge Clamp Systems, which consists of lightweight, portable anchoring, measuring, and pulling tools.

“They all loved it,” said Peter Allan, Wedge Clamp’s Chief Operating Officer for the United States. “Some very important insurance people were here for the luncheon, including reps from three of the major insurance companies — AAA, Allstate and Mercury.”

Craftsman is the largest independent body shop chain in North America, and has used Wedge Clamp Systems since day one, according to owner Bill Hatswell. Canada isn’t the only country that has reaped the benefits of Wedge Clamp Systems; the products have been utilized in 17 locations, including Russia, China, South Africa, Australia, and Saudi Arabia.

“It has always been Bill’s vision to bring the product to the U.S.,” said Peter.

Wedge Clamp Systems USA Office is being run by Peter and Craftsman Collision USA is being run by Melanie Allan—Hatswell’s daughter. The couple previously lived in Sydney, Aus- Wedge Clamp’s Chief Operating Officer for Canada, Rodica tralia, and agreed they would Matei, poses with a Stat-Gun during the opening day run a shop if it was located luncheon on August 20 somewhere with a similar climate to as well. They don’t have a rack system their home, and sunny Southern Calito fix it, and they don’t want to have to fornia passed the test. flatbed it to another shop. So now in“Wedgeclamp has an 80 percent stead of the high cost of buying a rack, market share in BC, Canada and we they can use the Wedge Clamp EZE have over 23,000 systems in use worldTie Down system,” he explained. wide,” said Peter.

The week before the grand openHe went on to explain that the ing, Peter met with Caliber Collision, high cost of space in Canada is what who was looking for a system that will inspired the creation of a system 30 get cars out in two days. He added that

48 OCTOBER 2015 AUTOBODY NEWS | www.autobodynews.com

other “big players” in the industry have also shown interest.

“Our main goal right now is to get a really strong foothold in Southern California; from Los Angeles down to San Diego,” said Peter. “Northern California will hear about it, and eventually it will spread across the country.”

One of the Wedge Clamp floor systems at Craftsman Collision in Long Beach, CA

In addition to its California address and Richmond, BC head office, Wedge Clamp has a facility in Suzhou, China.

The company’s recent growth comes with an expanded product lineup including distribution of the Eclipse laser frame-measuring system and the StatGun anti-static paint preparation tool, which Caliber Collision is currently

testing at their facilities.

“The anti-static gun removes 100 percent static from anything you’re painting,” said Peter. “It also gets rid of tiger striping and halos when you’re spraying, and leaves no dust.”

BASF Automotive Refinish demoed the nitrogen spraying system, NitroHeat at the August 20 event.

“By using 98 percent pure nitrogen, you will actually find that you can turn the pressure on the air gun down, allowing for 15 percent savings,” explained Peter. “In reality, you can save 20-30 percent in paint per job, making flash times 20-30 percent better; 30 percent if it’s water-based, 20 percent if it’s solvent-based. So, you’ll be completing more jobs, yet using less paint per job.” He added that users will see pay back on the system in about nine months.

“Wedge Clamp Systems do not break—we know of shops that have been using the same product for over 20 years—so you only have to buy it once,” Peter said.

For more information, phone 1800-615-9949, visit www.wedgeclamp .com or email info@wedgeclamp.com.

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Hours: M-F 7-6; Sat 8-4 www.autobodynews.com | OCTOBER 2015 AUTOBODY NEWS 49

Lean Operations

David Luehr is the owner of Elite Body Shop Solutions, LLC, a collision business consulting firm based in Nashville, Tennessee. He is a 30 year veteran of the collision repair industry.

David is an expert in Body Shop Operations and specializes in Lean, and Theory of Constraints methods. Email him at dluehr@msn.com

Competing with Consolidation? Change Your Relationship with Fear First with David Luehr

There are many things that we can do to be more competitive in this new and challenging collision repair landscape. Before we can be successful creating cultures, lean processes, and competing with consolidators, we

also the worst! The difference? …Your mindset! That’s right, you don’t need to be a consolidator in order for this to be the best time ever in the history of the world to own a collision repair business; you just need to have the right

have to fix one thing first… us. I want to help you become aware of how our mindset… our beliefs and fears are the number one most important thing you could be working on right now! One thing I have learned in all my years in this business is that we all have the power to control our own destinies!

Here’s something maybe you didn’t know… Right now, for many, is the best time in history to own a collision repair business, ironically for some it is

mindset! Remember Henry Ford’s famous saying: “Whether you think you can or think you can’t, you’re right.”

Remember those “Successories” posters we used to hang in our offices?

I used to have them hanging all over the office at my shop, Luehr’s Auto Body, back in the early nineties. It makes me wonder what it would be like if we really lived by what the quotes were telling us? If you truly took to heart what Ford intended when

“Fear is at the root of your problems and if you learn to deal with your fear by creating a different relationship with it, you will find new opportunities and open a new world to yourself you never thought possible.”

he said, “Whether you think you can or think you can’t, you’re right!” If everyone had literally applied all the information we learned from Successories posters we would all be billionaires! So with all this sage advice available, why do so many of us continue to struggle?

One of the biggest reasons is fear.

You have probably heard about fear and how when we were cavemen and cavewomen, the fear instinct helped us avoid being eaten by sabre-toothed predators. When you saw one of these predators innate fear would trigger a necessary response so you would feel the emotion, and run to the nearest cave to avoid becoming lunch or dinner. As you can see, fear was a pretty handy thing to have back in those days, but for some reason through evolution we are still cursed with this damnable emotion.

Some would argue that fear still serves

us a purpose, mostly I think fear is just a left-over emotion that keeps people from reaching their God-given potential in life. Having said that, the secret to success and happiness probably lies in our ability to change our relationship with fear. In other words, reframe in our minds that fear can be used as a tool to help us recognize opportunities to grow!

We have a tendency to view fear as necessarily a bad thing. If we could view the feeling of fear as a sign that there is an opportunity ahead, wouldn’t you think you could have a differ-

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ent relationship with fear? What if, every time you noticed the feeling of fear creeping up your gut, instead of bolting back into your comfort zone, you headed into the source of the fear?

To many of you that seems like backwards thinking. You are exactly right, it is backwards thinking and exactly why so many people fail to achieve their potential and their dreams.

Here is a small sampling of the ways embracing your fear will help you.

• You will embrace change • You will communicate better and make new friends • You will want to learn new things, become curious

• You will recognize that your ego is an obstacle and vulnerability is freeing • You will recognize that the negative chatter in your head is just noise • YOU WILL GET OUT OF YOUR OWN WAY! Just to be clear, I am not talking about being fearless or doing stupid things that will get you hurt or killed, I am talking about the thousands of opportunities we pass up because we have an adversarial relationship with our fear.

I can teach my clients how to compete with large MSO consolidators by building great cultures and processes that lead to exceptional customer experiences. But as so many have recog-

Tues Nov 3, 9:30 AM - 11:30 AM $ 75.00

consolidators that many are unaware of. This presentation will inspire independent collision repairers to take ultimate control of their businesses and make consolidators irrelevant if these techniques are applied. a) What consolidators are doing right and what you can learn from them

nized, if you let fear prevail you will not be successful building a successful culture in your shop, you will not have permanent success with your process implementation plans, and you will continue to struggle with your attempts to create a consistent and repeatable customer experience. “Fear is at the root of your problems and if you learn to deal with your fear by creating a different relationship with it, you will find new opportunities and open a new world to yourself you never thought possible.” Make a poster out of that!

For more information on building a successful collision business contact Dave Luehr at david.luehr@elite bodyshopsolutions.com

Car-O-Liner Aluminum Work Station Wins PTEN Award

Car-O-Liner® has been selected as the winner of the Professional Tool & Equipment News (PTEN) Innovation Award in the BodyShop Equipment category for the Car-OLiner Aluminum Workstation.

Every year, PTEN requests tool and equipment manufacturers to submit their new and innovative products for consideration in the PTEN Innovation Awards. This year, the publication received a record 117 product nominations in February with judging and award recognition in August.

Evaluated by a panel of judges consisting of technicians and shop owners, the PTEN Innovation Awards recognize the most innovative products introduced in the last year to the automotive aftermarket. These tools, introduced or significantly updated within the last year, are evaluated based on their ability to make vehicle diagnosis and repair easier and more efficient, and make shops more productive.

“It is an honor to receive this prestigious award”, said Doug Bortz, Director of Sales & Marketing for Car-O-Liner Company.

David Luehr to Speak at SEMA... still time to register, see p. 40

David Luehr talks about why success is a function of your mindset and why MSO consolidators are so successful. Independent collision repairers have many advantages over

b) Advantages independents have over MSO consolidators c) What the best independent shops are already doing to succeed in heavily consolidated markets d) Why owning the customer for life is the best way to brand your business.

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www.autobodynews.com | OCTOBER 2015 AUTOBODY NEWS 51

(OEM1) OEM Collision Repair Technology Summit-Advanced Automotive Technology

Continued from p. 46 Continued on p. 58 (RDE18) Post Repair Inspections (PRI’s)

Wed Nov 4, 3:00 PM - 5:00 PM $ 75.00 Larry Montanez, P&L Consultants Learn the differences between post repair inspections and forensic examinations and the role each play in analyzing collision repair performance.

The session will also guide attendees through the steps and processes to conduct a proper and thorough post repair inspection, and the benefits that offering such services present to your customer and your business. Attendees will receive report writing tips, foundations for re-repair damage report analysis, and will learn the steps to perform a proper and thorough post repair inspection. Even for those not interested in performing post repair inspections, the session will help to identify situations where you can repair the vehicle, and when you need an expert.

(OEM3) OEM Collision Repair Technology Summit-The Continuing Evolution of Advanced Steels

Thurs Nov 5, 3:00 PM - 5:00 PM $ 75.00 Those familiar with the ongoing substrate battle in automotive light weighting get the sense that recent release of mass-market aluminum vehicles coupled with the looming governmental expectations for weight reduction are driving major changes and innovations in the steel industry. Aluminum may have been all the rage in collision industry information, but steel continues to be poised to play to most significant role in the automotive footprint for the foreseeable future; although, not necessarily the same steel that the industry is accustomed to. Join our esteemed presenter as he explores the factors driving innovation and research in the steel industry. Following the presentation, a panel of automakers known for their use of steel will join onstage to again further discuss the real world application of steel structures in vehicle design, vehicle safety and vehicle repairability.

Thurs Nov 5, 9:30 AM - 11:30 AM $ 75.00 A panel of specialists with a variety of backgrounds in automotive joining will discuss the advanced structural joining approaches being used in modern automotive architecture.

The panelists will have expertise in riveting, bonding, welding of riveting, bonding, welding of aluminum, steel and mixed materials and factory-level joining. Tech Crunch-The Role of Programming and Diagnostics in Post-Repair Road Worthiness A panel of automakers, technology specialists and programmers discuss the real world application of vehicle scans, diagnostics and calibrations These subject matter experts will bring a focus on the technical aspects of vehicle scan code requirements and the role that diagnostic testing plays in repairing vehicles amd restoring roadworthiness.Learn why you don’t know what you don’t know if you aren’t performing full system scans.

(RDE19) Protect Your Business From Fines and Disciplinary Actions by the CA B.A.R.

Fri Nov 6, 9:30 AM - 11:30 AM $ 75.00 Jack Molodanof, Attorney at Law This presentation will provide California collision shops with everything they need to know about Bureau of Automotive Repair (BAR) laws and regulations pertaining to tear-down, estimate, invoicing and authorization requirements. The course is specifically designed for California owners, managers and estimators who prepare and provide estimates, invoices and obtain authorizations from customers; however, shops in other states may find some value attending to see what California is doing (and maybe coming to their state soon.) The session covers all the basic laws and will inform California collision repair professionals about the BAR regulations pertaining to teardown requirements, estimates, revised estimates, invoices and proper authorization methods in order to avoid problems with their customers and non-compliance issues with BAR. Unfortunately, many automotive software programs are designed by software guys, not car guys, and these software programs were not specially designed to comply with California’s complex laws. The audience should be much more informed as to whether their estimates and invoices are BAR compliant.

52 OCTOBER 2015 AUTOBODY NEWS | www.autobodynews.com

(RDE20) Optimizing Your Shop Sales Mix

Fri Nov 6, 9:30 AM - 11:30 AM $ 75.00 Charlie Whitaker, Valspar Automotive We will review how to properly analyze a profit and loss statement and use it to optimize your current sales mix to maximize profits. Attendees will get a deeper understanding of how financials interrelate with operations, How to set up an optimized chart of shop accounts to measure business performance, and how to build a budget based on an optimized sales mix. Once you understand the basics, there will also be some tips for writing an estimate to meet your shops optimized budget.

(RDE21) U.S. Wage/Hour Compliance Under the FLSA - Are Your Pay Systems Legal?

Fri Nov 6, 9:30 AM - 11:30 AM $ 75.00 Cory King, Fine, Boggs & Perkins LLP Class action wage/hour lawsuits are the hottest thing going these days and can easily bankrupt even the healthiest company. Gone are the days of handshakes and paychecks.

If you are not in compliance with the nitty-gritty details of State and Federal wage/hour laws, you are an easy target for this type of lawsuit.

This highly interactive seminar undoubtedly will scare you to death with what you didn't realize you didn't know, but needed to. We will break down how to properly and legally pay technicians, painters, estimators, production managers, and others in your shop, and teach you how to take the target off your shop.

We also will discuss and debunk common myths and pitfalls that get shops into trouble and land them in the news.

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(OEM2) OEM Collision Repair Technology Summit-The Future of Aluminum in Automotive Industry

Thurs Nov 5, 12:30 PM - 2:30 PM $75.00 Attendees will be treated to a fascinating presentation on technological advancements in aluminum manufacturing, construction and engineering, joining and future advancements that are predicted to be impacting how frequently the material will be present in your repair facility, and how it will be used on automotive bodies. The presentation will include perspectives on how light weighting is driving innovation, and the role repairability plays in aluminum development. Following the presentation, a panel of automakers who utilize aluminum in their vehicle construction will join the presenter on stage to further discuss the real world application of aluminum structures in vehicle design, vehicle safety and vehicle repairability.

(RDE22) California Wage/Hour Compliance -- The Wolf is at the Door, Are You Ready?

Fri Nov 6, 12:30 PM - 2:30 PM $ 75.00 Cory King, Fine, Boggs & Perkins California employers are under attack and the legal deck is stacked against them. Commission and flat-rate pay structures are effectively dead, and is now the springboard to class action wage/hour lawsuits that can easily bankrupt even the healthiest company. Add to it recent judicial decisions that add teeth to an oft-ignored statute that deputizes all your employees and turns their lawyer into a private attorney general, and California employers are in the middle of a wage/hour litigation firestorm.

This highly interactive seminar will focus exclusively on California wage/hour compliance in the automotive industry. What you will learn will undoubtedly scare you to death and make you angry, BUT this seminar will arm you with the knowledge and tools you need to get your pay practices in order and survive the firestorm.

We will break down how to properly and legally pay technicians, painters, estimators, production managers, and others in your shop, and teach you how to take the target off your shop. We also will discuss and debunk common myths and pitfalls that get shops into trouble and land them in the news.

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Continued from Cover

Labor Rate Dispute

man Antitrust Act. “The delays in this case have been unprecedented,” said Allison Fry, the litigation director and designated plaintiffs’ liaison counsel at Eaves Law Firm, the lead attorneys on the case.

Fry said this has occurred repeatedly throughout the litigation.

“Even though the delays are tremendously difficult and hard on the plaintiffs, the benefits that have arisen as a result of the lengthy delays is that we have more information from defendants’ inside sources,” she said, referring to the Tennessee and Louisiana amended complaints.

Fry said the Tennessee complaint included statements from a State Farm employee that said, “…they do intentionally falsify and suppress body shop labor rates, that they do set the rates for the entire insurance industry and everyone else follows along and joins in on that suppression.”

Filed in May, the complaint stated that a State Farm employee admitted to the plaintiff that “…State Farm deliberately suppresses labor rates and the purported survey results in a ‘prevail-

ing competitive price’ [that] is actually ‘whatever State Farm wants it to be.”

According to court documents, “This employee has further admitted State Farm purposefully asserts reliance upon out-of-date information, such as labor rates ‘about 20 years old,’ entered into the ‘survey” long ago. The Louisiana amended complaint, also filed in May, stated that “… a State Farm employee has admitted that State Farm sets the rates for the entire industry, that it “dictates the market,” that State Farm stands for ‘controlling the market,’ and the other insurers follow its ‘lead.’”

In regard to Louisiana Attorney General “Buddy” Caldwell’s action against State Farm, court documents said “…this same employee has admitted that everything in the complaint is true, ‘we do all that,’ ‘every iota is the truth . . . . when you read [the complaint], it’s like, ‘that’s us.’”

Fry said Eaves Law Firm, based in Jackson, Mississippi, also has statements from USAA employees stating that State Farm sends out their labor rate survey and USAA changes their rates based upon that.

The first lawsuit alleging “steering and price fixing” was filed in Florida

Premiere Services Partners with LKQ on Industry’s First Recycled Mobile Electronics Parts Program

Premiere Services, a provider of audio electronics to the insurance industry, has partnered with LKQ Corporation to launch a new program that uses OEM electronics as a cost-effective option for mobile electronics replacement. The Mobile Electronics Quality Replacement Program (QRP) extends the company’s market beyond aftermarket products to OEM offerings for collision and theft, and offers a lifetime warranty.

Laura Puente, president of Premiere Services said, “We are seeing an increase in OEM collision damage related to the electronic components.

Our QRP program is designed to assist in the parts replacement for this category.”

She added, “The program is also the only one available to the industry that provides tested and certified product with a lifetime warranty. Our insurance partners can also emphasize their commitment to being environmentally friendly by promoting the use of these recycled parts.”

Puente pointed out that the QRP program helps reduce repair costs by offering warrantied parts at half the OEM price. In some cases, the program could potentially save an in-

sured vehicle from being a total loss.

Terry Fortner, VP of LKQ Corporation, said, “By working with Premiere Services, the process helps decrease cycle-time and is simplified for insurers and body shops. Collision repair facilities can take advantage of obtaining the warrantied part and installing it themselves or have Premiere Services’ handle the repair.”

Under the program, Premiere Services will ship the part directly to the collision repair facility to complete the repair or can coordinate having its installation team complete the repair. The parts also include a lifetime warranty. Insurers can emphasize their commitment to being environmentally friendly by promoting the use of recycled parts.

Collision repair facilities can order parts directly from Premiere Services at 800-479-9945. QRP parts are also available via CCCOne, Mitchell and APU Solutions.

www.autobodynews.com

54 OCTOBER 2015 AUTOBODY NEWS | www.autobodynews.com

on February 24, 2014. The initial complaint was dismissed June 11, 2014 and an amended complaint was filed June 28 of that year. The multi district lawsuit was created on August 8, 2014 and four cases were transferred to the U.S. District Court, Orlando division from the states of Indiana, Mississippi, Tennessee and Utah.

Since then, the amended complaints have been dismissed several times “without prejudice” meaning they can be refiled.

Earlier this year in June, Magistrate Judge Smith prepared a report in regards to the 14 cases filed in 12 different states: Alabama, Arizona, California, Illinois, Kentucky, Michigan, Missouri, New Jersey (2), Oregon, Pennsylvania (2), Virginia and Washington. Smith recommended that all of the claims be dismissed.

Although the plaintiffs filed an objection, Judge Presnell upheld Smith’s recommendations. “We don‘t believe it was correctly determined,” said Fry. “That’s why we filed the objections in the first place.”

Eaves Law Firm was notified that September 18 is the deadline to refile an amended complaint. “I fully anticipate additional information to be forth-

coming,” said Fry. The next hearing with Judge Presnell is scheduled on September 24. Fry said it is limited to the first six complaints filed in Florida, Indiana, Louisiana, Mississippi, Tennessee, Utah; as well as the federal antitrust claims, rather than the state law claims.

When Autobody News contacted State Farm, we were old the following: “The judge’s rulings are consistent with those involving other related lawsuits that have also been dismissed.

The description is not in line with the State Farm mission to serve the needs of its customers, and our long, proud history of achievements in advancing vehicle safety.

Our customers choose where their vehicles are going to be repaired.

We provide information about our Select Service program while at the same time making it clear they can select which shop will do the work. A vibrant, profitable auto collision repair industry is in the interest of State Farm. At the same time, we are advocates on behalf of our customers for reasonable repair costs. We believe repairer profitability and quality auto repairs that are reasonably priced can both be achieved.”

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www.autobodynews.com | OCTOBER 2015 AUTOBODY NEWS 55

Women Automotive, Machine Shop Students in CA Smash Stereotypes Kyra Carson turns a wheel on the lathe, bringing a chisel into contact with a foot-long aluminum cylinder. As the cylinder spins, the chisel shaves minute slivers from its surface, sending curly silver ringlets of metal flying.

“The first time I came into the machine shop, I was like, ‘What is this weird place?’” said Carson. “Now it’s second nature to me.”

Carson is studying machine and metals technology at the Indian Valley campus of the College of Marin. The Mill Valley resident is one of a number of women who have opted to study nontraditional careers such as auto technology, auto collision repair and welding at the Novato campus.

“A woman can really make a good living in this field,” said Lesley Good, who is in the auto collision program. In this program, students learn to repair dents and paint cars, among other things. “It’s a man’s world, but a lot more women are doing it.”

Good, a Novato resident, said an entry-level employee in the auto collision field can expect to start at about

At present, there are 701,100 jobs in the automotive service technician and mechanic category. These positions are expected to grow 9 percent between 2012 and 2022, according to the Bureau of Labor Statistics. “Job opportunities for qualified jobseekers

should be very good,” according to the bureau’s website.

With regard to welding, “Skilled welders with up-to-date training should have good job opportunities,” according to the website.

In the auto shop, Good moves the lever on the stretcher upward, then slides a piece of a fender into a slot on the machine. She lowers the lever smoothly, but with considerable force.

“You can do this with anything you want, then place it back where you want it to go,” the student said.

Metal-forming tools like the stretcher allow workers to add a gentle radius to metal by either shrinking or stretching the metal. They are used for various purposes, including forming patches for windshield frames.

“My time here is almost done, and I just got a job building Le Mans race cars from the ground up,” Good said.

“I start with a wood and foam shell.”

She didn’t want to name the firm, but said it’s in Benicia.

“It’s not a job – it’s fun. It’s very special for me,” she said.

“The automotive field is recessionproof,” said Ron Palmer, who heads

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$20 an hour, moving up to $35 or $40 an hour at the journeyman level. “Auto body people make a lot of money, but you have to be good at it.”

Auto service technician jobs — positions once known as “auto mechanic”— are also remunerative and plentiful.

Kyra Carso demonstrates the use of a metal lathe in College of Marin’s machine and metals technology department on the Indian Valley campus in Novato. Credit: Alan Dep — Marin Independent Journal

up the Career Education department and also is an automotive technology and automotive collision repair instructor at the college.

Lesley Good holds pieces of her truck in College of Marin’s automotive technology department on the Indian Valley campus in Novato. Credit: Alan Dep — Marin Independent Journal

Palmer said this is the case “especially on the collision side. Cars don’t

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56 OCTOBER 2015 AUTOBODY NEWS | www.autobodynews.com

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stop hitting each other, and it’s insurance money.” On the automotive side, “workers with high-tech skills are in demand,” Palmer said. “You have to have computer skills to be in this profession.”

Presently, there are about 250 students in the auto collision courses, and between two and five of them are women, said Mark Barrall, an instructor in auto collision, electronics and electric cars at the college. The numbers are similar on the auto technician side, he said.

There are about 125 students in the welding classes and 150 in the machine shop classes, with two to five women students in each program, said Arthur Lutz, a machine shop instructor at the college.

The programs started decades ago, Lutz said.

The college offers a variety of options for students. Automotive collision students can earn a skills certificate in painting, mechanical, structural or nonstructural repair, get a masters career certificate in automotive collision repair or pursue a two-year associate degree.

Students in the auto technology program can study for seven special-

ized skills certificates, four career certificates, an Associate of Science degree in automotive technology and a transfer to CSU in industrial technology.

Carson enrolled in the machine shop program because she wanted to start her own business making LED light fixtures. Presently, she is making such fixtures for friends.

“He (Lutz) has taken classes to local machine shops as field trips so we can see these shops in the real world cranking out lots of parts, and there are machine shops in Marin where graduates of the program have gotten work,” Carson said.

The same is true of the automotive program, an employer said.

“For the five years I’ve been here, we have hired graduates from the program and they have done very well,” said Bryan Anton, parts and service director at Marin Luxury Cars in Corte Madera.

“We have had very good luck with them, and also the ones from ITT Technical Institute. We’ve had good luck with utilizing both those resources for new technicians,” Anton said.

We would like to thank Marin Indepedent Journal for reprint permission.

Turbomix PaintSaver Has New Stirring Technology

EMM International announced that the Turbomix PaintSaver will be available soon. The company said that it is a new, innovative and patented stirrer, designed to help mix paint faster and save paint.

“It is easy to use thanks to its ergonomic handle, while the improved design with uniquely-shaped holes guarantees a perfect mix,” said Elize Diepeveen.

This results in 30 percent faster stirring, which increases to almost 40 percent with metallic paints. The innovative “Break It to Save It” system ensures all paint is removed from the PaintSaver before disposal.

The Turbomix PaintSaver is made from recycled materials and the dimensions are 22x2cm.

More information is available by visiting www.turbomixpaintsaver .com.

Carworx Showcasing European Paint Line at SEMA

Carworx is introducing a new European paint line to the collision repair industry, BESA-Urkimix Serie 500. Carworx is an international company, based in Europe and North America, with a manufacturing base in Europe. The company has partnered with BESA, formerly called Bernardo Ecenarro and based in Spain, for 20 years.

“We are committed to researching the market for up-to-date manufacturing tools in order to provide reliable products that are also compliant with VOC regulations,” said Kost. “Our products undergo vigorous testing prior to being released into the market in order to promote quality and performance you can trust.”

The Urkimix Serie 500 is a tintometric system for repainting cars and uses highly concentrated color bases that are mixed using different binders to achieve products that can be used in one- or two-stage systems.

“Unlike other systems available in the market, Serie 500 lets you work with HS or MS products, depending on the requirements and demands of the painter,” said Kost.

Visit Carworx at booth #10767 in the North Hall during SEMA, online at www.carworx.net or info@carworx.net.

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(RDE24) Marketing to, Selling and Servicing Connected Consumers

Continued from p. 52 (RDE23) Business Financials: Balance Sheets, Income Statements and Cash Flow

Fri Nov 6, 12:30 PM - 2:30 PM $75.00 Mike Anderson, CollisionAdvice This course will help you become better acquainted with which accounts are on the Balance Sheet, what purpose they serve, and what the Balance Sheet should look like while also examining what the Statement of Cash Flows (SOCF) is, how it works, what are its benefits and how can a business owner or manager use it to analyze the business.

Using isolated examples of business activity and reviewing sample financial reports, this course will shed some light on how to manage your business via a deep understanding of the numbers. You will get an appreciation for things to monitor and manage so you can be confident in the numbers you are looking at, and more importantly, the numbers you are producing. Start using these financial reports to help better manage your business decisions! This program is designed to help you gain a complex understanding of the financial state of your business from sales, costs and expenses, assets, liabilities & equity.

Fri Nov 6, 12:30 PM - 2:30 PM $ 75.00 Frank Terlep, Summit eMarketing Sherpas Generation “C” is not a demographic. It's everyone. Your existing and potential customers are all connected, and in control. Today's connected consumers require all businesses, including collision repairers to connect, communicate, market to, sell and service them in the same ways they connect and communicate! This session will help attendees understand the tools, technologies and techniques today's collision repair shops need to utilize to connect with, communicate, market to, sell and service today's “connected consumer.” By attending this exciting and educational session, participants will learn about: a) Important connected consumer statistics shops can use to create a winning sales, marketing and service strategy b) What every shops sales, marketing and service strategy should include c) Tools and technology shops can use to connect with, market to, sell and service the “connected consumer” d) How to use these tools and technologies e) How to increase sales and referrals from the “connected consumer”

www.autobodynews.com

Top TV Celebrities Featured at SEMA’s “Velocity Live”

by Della Domingo

Featuring top personalities from some of the most popular automotive programs on television, “Velocity Live” returns to the 2015 SEMA Show on Wednesday, November 4, at 4:00 p.m.

Chris Jacobs (l) interviews Richard Rawlings and Aaron Kaufman from Fast ‘N Loud

The live show gives SEMA Showgoers a chance to interact with the

top experts and personalities on Velocity, America’s only TV network dedicated to cars. Hosted by Chris Jacobs of Overhaulin’, “Velocity Live” scheduled guests include Chip Foose of Overhaulin,’ Wheeler Dealers’ Mike Brewer and Edd China, Dave Kindig from Bitchin’ Rides, Ray Evernham of AmeriCarna, All Girls Garage co-host Cristy Lee, Dan Short of FantomWorks, Wayne Carini of Chasing Classic Cars and more.

“Velocity Live” is an immersive experience featuring exclusive surprises, never-before-seen footage and the opportunity for SEMA Show attendees to meet and interact with some of the biggest automotive celebrities in the world.

Tickets are free to all credentialed Showgoers and are available at www.VelocityLive2015.com.

58 OCTOBER 2015 AUTOBODY NEWS | www.autobodynews.com

(FREE1) 2015 F-150 Repair Information

Tues Nov 3, 11:30 AM - 12:15 PM Free Gerri Bonnani, Ford Customer Service Division Hear directly from a Ford Service Engineer who will present examples of the improved repair elements of the new 2015 F-150, including a look at the separately serviceable lower control arm brackets, the inner fender reinforcements that can be replaced more easily, the floor pan, cross member and rocker panel sectioning opportunities along with the new b-pillar design that can be replaced without disturbing the roof. Other topics covered will be enhanced service information, available training courses and recommended tools and equipment for repairing the 2015 F-150

(FREE2) Structural Adhesive Bonding: The New Frontier

Wed Nov 4, 11:30 AM - 12:15 PM Free Shawn Collins, 3M There's a completely new and exciting class of adhesive available to the collision repair industry and it's not just for bonding non-structural outer body panels. This class of adhesive is unique, innovative and is a case study in advanced technology.

Do you understand where this adhesive can be used and under what circumstances? We will examine advancements in vehicle engineering and how this adhesive is different from panel bonding adhesives.

What does the future look like for structural adhesives and part joining methods? Join us and find out.

(FREE4) Repair Planning Considerations for Welded Components

(FREE3) Bring Measurements to the Blueprinting Process

Thurs Nov 5, 11:30 AM - 12:15 PM Free Tom McGee, Spanesi Americas One of the key components necessary for a successful blueprint process includes structural measuring to find hidden damage and possible suspension problems before the repair process.This session will look at current processes and enhancements that can be made in order to remove unnecessary surprises from the overall repair process, and reduce cycle times.

Fri Nov 6, 11:30 AM - 12:15 PM Toby Chess, SCRS Collision repair businesses looking to adopt a standardized approach to repair planning have an ever-increasing list of considerations to address in the blueprinting process. Estimating for these welded-replaced operations requires an understanding of the process, the equipment the joining mechanisms and the included and non-included labor associated with the operations.

In this session, learn how to approach welded replaced components and make sure you are capturing all necessary elements of the repair process.

2015 SEMA Scholarship and Loan Forgiveness Awards

Wagner SprayTech Shows MotoCoat Sprayers at SEMA

The SEMA 2015 Memorial Scholarship Fund awarded $150,000 to 58 individuals, including 45 SEMA scholarships and 13 loan-forgiveness to SEMA-member companies. Recipients will be entering into the disciplines of automotive engineering and technology, automotive aftermarket, mechanical engineering, business management, electrical engineering, education, industrial engineering and design, automotive machinist, public affairs/administration, graphic design, communications, and computer and information sciences. More than $2 million has been awarded to over 1,000 students since the program’s establishment in 1984. The online application for next year’s awards will be accepted Nov. 1, 2015 through April 1, 2016 at www.sema.org/scholarships.

For questions or additional information, contact Juliet Marshall, SEMA education manager, at (909) 978-6655 or email julietm@SEMA.org.

Wagner SprayTech, a market leader in advanced paint applicators, is exhibiting its new line of sprayers for the automobile industry, MotoCoat™ in booth #13164. MotoCoat sprayers will safely apply low flash-point coatings like protective materials for truck beds and undercoating, rubberized peelable coatings, and auto finishing paints. MotoCoat sprayers offer a complete system for spraying—no compressor is needed. They are the safest self-contained sprayer available, with a spark-contained motor and a 39-foot hose for complete maneuverability around vehicles. And they are powerful. They provide fast and complete coverage with low overspray. In addition to adjusting power and material flow settings on the fly, users can adjust the spray pattern to be horizontal, vertical, narrow or wide.

“The automobile industry is ready for a versatile sprayer like this,” said Jon Beaton, product manager at Wagner.

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Industry Veteran Seeks to Re-Evaluate Perceived Low-Valued Vehicles

by Stacey Phillips, Assistant Editor

Determining the value of a vehicle after a collision can often be a complicated and controversial process, especially when the car owner and insurance company disagree over the perceived value.

Robert McDorman, owner of Vehicle Value Experts, is currently addressing this issue in Texas.

His Vidor-TX based company provides specialized valuation services including total loss evaluation reports; body shop estimates and evaluations; pre- and post-repair appraisals; diminished value assessment and fair market value reports.

“The single most decisive factor in the process to repair vehicles is in fact the vehicle value,” said McDorman. “When the insurance companies provide claimants and body shops with unsupported market vehicle value reports with below market values, everyone loses. When the wrong vehicle value is used as a bench mark as the deciding factor as to the collision repair, more times than not the vehiRobert McDorman cle is deemed a total loss and the body shop loses the job and the customer.”

McDorman has owned, operated and worked in various areas of the auto industry, including collision repair, sales, dealer controlled financing, mechanical repair, towing and storage.

Over the last 25 years, he has often negotiated with insurance companies to receive higher amounts for vehicles that were deemed totaled. A few years ago in 2013 he began focusing on valuations for consumers and body shops.

First, McDorman reviews the market valuation report given to the customer by the insurance company in reference to the value of the damaged car. He uses CARFAX, N.A.D.A., Kelley Blue Book and Manheim values to help determine the value of the car as well as proprietary software models he designed. Then he conducts a thorough market valuation report analysis to determine if the insurance company has issued a fair market value on the car.

“I’ve never seen one that they did [issue a fair market value]. Every one of them are a minimum of 15 to 20 percent low,” said McDorman. “Once

you look at the proper value of the car then the insurance company sees that it doesn’t meet the threshold to total the car out. Either the body shops end up repairing the car at that point or the customer gets a more favorable settlement.”

In April, McDorman was asked to review a market valuation report for John and Irina Wilson, owners of a 2011 Honda CRV that was involved in a multiple car crash due to the fault of another driver. The insurance valuation report suggested that the replacement value for the vehicle was $17,500.

After a detailed analysis, McDorman found that no compensation was given for DMV fees, sales tax and other applicable fees. In addition, he said each comparable had a deduction for what was called “comparable vehicle adjustment.” These additions brought his recommended value of the vehicle from $17,500 to $21,900.

Eventually, the insurer awarded the vehicle owner $20,785.25 after receiving the report from Vehicle Value Experts. “I know that without the help and expertise of Mr. McDorman, we would have come out of our ordeal in an entirely different manner,” John Wilson wrote in a letter to the Texas Department of Insurance. “The difference of outcomes was staggering and without Mr. McDorman’s knowledge of the process, we would have ended up with an unjust settlement that would have been a terrific burden.”

In Texas, every insurance policy includes an appraisal clause that allows a third-party appraiser to be hired if the consumer and insurance company cannot agree on the amount of the settlement after a collision. According to the Texas Department of Insurance website, the insurance company might not have considered the “…car’s condition, special features, or value on the local market when it calculated its settlement offer.”

An appraisal is only available in disputes between consumers and their insurance companies. It is not available if the other driver was at fault and the consumer disagrees with his or her company’s offer.

“The third-party appraiser and I determine the fair market value and if we’re unable to reach an agreement, then we employ an umpire to make a decision between my value and the third-party appraiser value that the in-

60 OCTOBER 2015 AUTOBODY NEWS | www.autobodynews.com

surance company hired,” said McDorman.

The process usually takes two weeks. “Sometimes they go ahead and fix the car once we prove that the fair market value they used is wrong,” said McDorman. “Even if we don’t fix the car, the customer gets the fair market settlement instead of the amount they said. I’ve never had one that I wasn’t able to increase the value.”

His fee is three percent of the base N.A.D.A. retail value of the car.

Burl Richards, president of the Auto Body Association of Texas (ABAT), said McDorman reached out to the association a few months ago and recently spoke at an ABAT conference in August regarding the processes and procedures needed to repair vehicles to their pre-loss condition.

Richards said he now has a better understanding of how insurance companies value vehicles and has recognized that this is a growing problem in the industry. His Henderson-based shop, Burl’s Collision Center, has several “ongoing” claims that Vehicle Value Experts is handling in regard to

diminished value.

“It amazes me that the consumer is generally completely unaware that diminished value exists. The customer has a right to know, and believe me, when we explain it to them the customer knows who is looking out for their best interest,” said Richards.

Diminished value is defined as the loss in market value of a vehicle from its pre-wreck fair market value due to the vehicle being in a wreck.

Richards informs all of his technicians that the vehicle they are working on could be re-inspected by a third-party in order to evaluate the diminished value. “This just gives them even more incentive to do a great job,” said Richards. “Safety and quality have always been our number one concern, and I know if we take care of the customer everything else will take care of itself. We do final QC inspections on all repairs, but this helps my technicians to police themselves even more.”

Gene Domec, who owns S&W Auto Body and Painting in Vidor, Texas with his two brothers, said that See Re-evaluating Vehicles, Page 67

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Veteran Instructor Peter Lock Retires After 36 Years as Leader/Mentor/Educator at CCC

by Ed Attanasio

With many of his former students flourishing at body shops all over the country and leading the collision industry in various roles, including as owners, managers, estimators, body techs and paint techs, lifelong Tech Instructor and Department Head Peter Lock recently announced his retirement at Contra Costa College (CCC) in San Pablo, CA, where he started working back in 1979.

Changing lives and building one of the most impressive auto tech programs in the U.S., Lock turned the auto services department at Peter Lock as a CCC into a premier senior in high program that has school, before trained more than attending Contra 3,500 students durCosta College to ing his 36-years on become a body and paint tech the job. Offering a and eventually two-year, four-sebecoming a lifelong mester program in instructor and either collision redepartment head pair or automotive at the school

technology, Lock created a curriculum that consists of a combination of classroom teaching and hands-on laboratory studies.

Lock came to CCC initially as a student himself to learn how to be a body and paint tech in 1973 and got a job in a shop upon graduation, but he wanted to return to help the school and that thought never left his mind. “I could see a lot of opportunities there and so many things that could be improved,” Lock said. “I wanted it to be more than just a fun series of classes that do-it-yourselfers and hobbyists could take. My vision was to train students so that they could get not just jobs, but careers.”

Looking back at what he’s achieved at CCC must be highly satisfying to Lock. Today, the auto repair classrooms and laboratories consist of two separate facilities under one roof, Lock said. The collision repair department and mechanical repair department has a combined enrollment of 150 students. CCC offers the I-CAR Professional Development Program/Education Edition, one of only a handful of post-secondary schools in California to do so,

Lock said.

At SEMA in 2013, the department won a $50,000 grant for its excellence and used the money to buy a SimSpray paint simulator and other much-needed things, like new desks. And most recently, Lock and his department landed an $111,000 grant for its welding program, to be spent on 60 laptops and six welding simulators.

Before he was ready to retire, Lock “Mr. Lock” with his wanted to make normal expression certain that his de—smiling and partment was in willing to help any student that good hands for obcomes his way vious reasons, he explained. “A few years ago, I stepped away from being the Chairman of the Automotive Technology Department at CCC, and handed if off to Lucile Beatty, so that I could concentrate more on teaching. This program is my life’s work and I want to see it still going strong when I’m in my eighties. So, once I could see that Lucile was doing a great job, I started thinking about re-

tirement, because I am confident that she is the right person to take the program to the next level. She is a perfect fit for this job, because she has learned how to deal well with the administration and navigate skillfully through all of the different aspects of the position.”

We asked Lock, what exactly is that next level? “I envision a program where we can guarantee employment for students who graduate,” he said.

“More shops, especially the larger MSOs need to get involved, by offering apprentice programs and other programs. Mike’s Auto Body, Cook’s Collision and Service King are also stepping up and offering real opportunities to our students, but we need a lot more onboard to do these types of things. They’re not just helping a student, they’re setting them up with a career and that’s our goal.”

What will “Mr. Lock” do with all of his free time now that he’s retired?

“Well, I can spend more time with my family (wife Suzanne, son David and daughter Stephanie and one grandchild) because they were so patient and understanding while I worked week-

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ends and nights for so many years.

Also, I will work on my homes and my 1967 Mustang convertible and of course, I am still going to teach parttime at CCC.” Greg Decker, the owner California Color Source, Inc. in San Leandro, CA said he has seen Lock build the program and help improve countless peoples’ lives. Decker has assisted the instructor in many ways, including the Careers with Cars Program and multiple California Auto Body Association events, where lasting friendship was formed in the mid 1990s.

“Peter Lock has provided inspirational dedication to providing young people of all backgrounds a potential career path in the Collision Repair Industry. I personally know a number of his past students who have excelled based in part, I’m sure, from the start they received from ‘Mr. Lock’. Peter continued to build and support the Automotive Repair program at CCC despite budget and program cuts through the years. He was able to keep the program moving forward, I believe because of the respect and relationships he had built with the school administration. He was able to keep the program moving forward, I believe

because of the respect and relationships he had built with the school administration.”

Getting a paint simulator for the school was just one of the many wonderful things Peter Lock did for the auto services department at CCC during his 36 years at the school

A former student and a good friend, Jim Boyle, the owner of Regal Collision in Vallejo, CA credits Lock for changing his life. “The Collision repair industry will greatly miss Peter Lock when he retires. I met him in the early 1980s at the first I-CAR refinishing class held in our area. He was a fairly new instructor at Contra Costa College and his energy, enthusiasm and knowledge, as well as skill of the collision repair in-

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about Peter Lock I think of dedication and integrity.”

Laura Salas learned the collision repair business from her father and through the automotive repair department at CCC. She credits Lock for much of her success today and one of the main reason why she currently owns and runs Black Diamond Collision Center in Pittsburg, CA. “Mr. Lock taught me a lot about life and helped me to become a better person,” she said. “By graduating from the program at CCC, I was able to start this shop with my father, who has been in the trade for 30 years.

Mr. Lock is an incredible teacher, because he truly cares and he shows it.

He gave us the resources to succeed.

I wanted my welding certification, and he made it happen. I owe him a lot, because he played a big role in helping me to get to this point as an owner of a shop.”

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dustry, was amazing. Besides being our teacher, he has been a terrific role model and mentor. The people who have completed his program are the present and the future of our industry. Knowing Peter has helped me with my career and enriched me with his friendship and I credit him for much of what I’ve achieved in this industry.”

Dan Welsh, owner of Crockett’s Premier Auto Body in Pinole, CA did his apprenticeship at CCC and worked as Peter’s assistant for several years.

“When he first started teaching at the school, I could tell that he had bigger plans for the department. He wanted it to be a full-fledged program and not just something for hobbyists. We hit it off and pretty soon I shared his vision for what we could achieve at the school.

In 1988, Peter called me and asked me if I would help with the I-CAR classes and I didn’t even hesitate. When I think

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CCC Displays New Technology & Services at SEMA CCC ONE Touch now offers a new feature to help shops go paperless called Signature. Using the Touch tablet application, you can capture the customer’s signature and automatically attach digitally signed documents to the workfile. The company said that Signature makes it faster and easier to capture new business and improves the customer experience.

This feature is free and available now to shops that use CCC ONE Repair Workflow and Touch.

To activate the feature, a repair facility uploads its documents and then uses a tablet’s touch-screen capability to have the customer digitally sign the documents.

For more information on CCC ONE Touch, visit http://www.cccis.com /collision-repairers/estimating-solutions/ccc-one-touch-app/

Web View The company said it looked at its solutions to see how they could be changed in order to create high-impact, low-touch interactions that don’t require a phone call or leave the customer waiting. The company announced an enhancement to CCC ONE UpdatePlus that enables a

better customer experience by improving communication with the shop.

CCC ONE UpdatePlus will now offer proactive text messaging that includes pertinent shop and estimate information. Previously, UpdatePlus offered repair status updates and CSI surveys to help shops communicate with customers. Now, customers will also receive proactive messages that answer common questions before they’re asked. Shop hours of operation, shop location and directions, as well as information about how to contact the estimator and see a summary of the estimate are now included features. These messages are designed to be easily viewed and accessible on any device.

For more information on CCC ONE UpdatePlus: http://www.cccis .com/collision-repairers/consumerengagement/ Elevate CCC also offers a highly personalized consulting service designed to ensure customers are getting the most out of CCC ONE. There is a webpage that goes into further detail about Elevate: http://www.cccis.com/elevate/

BASF’s Highlights at SEMA Include 2 Booths, Cars, Awards, Autographs, and Education

BASF will have two booths at the SEMA show this year: one in the Racing & Performance section, booth #21437, and one in the Collision Repair and Refinish section, booth #16026.

Vehicles featured in the Racing & Performance Section, #21437: ● JF Kustoms: ‘67 Pontiac Acadian – painted with R-M ONYX HD custom red ● Ringbrothers: ‘65 Ford Mustang— Customized carbon fiber—Glasurit 90 Line Spy Green ● Chip Foose: 33’ Ford Coupe— Glasurit 90 Line custom blue and silver (two-tone paint) ● West Coast Customs: 58’ Chevrolet Corvette—painted with R-M Onyx HD ● Camtech Custom Baggers: 2016 Harley Street Glide—customized in RM Carizzma Candy Paint BASF will hold a press conference on Wednesday, Nov. 4 at 9 a.m. to unveil the cars from JF Kustoms, Ringbrothers and Chip Foose. On Thursday, Nov. 5 at 4 p.m. the first Glasurit Best Paint Award will be presented by Chip Foose in booth #21437.

Autograph sessions in #21437: ● Tuesday, Nov. 2 from 12 noon to 2 p.m., Chip Foose ● Wednesday, Nov. 3 from 10 to 11 a.m., Richard Petty

New products featured at the show: ● Glasurit: Water Boosters & UV primers ● R-M: ONYX HD and Power Fill Plus Primers

In the Collision Repair and Refinish booth #16026 BASF will feature: ● BASF Value Added Tools & Services offering demonstrations on how to help drive business success

BASF seminars for SCRS Repairer Driven Education: ● Tues., Nov. 3, 9:30 to 11:30 a.m – Scheduling and Work in Progress –Tom Hoerner from BASF will discuss the impact that scheduling and workflow have on cycle time and productivity. ● Tues., Nov. 3, 3 to 5 p.m. —Understanding Numbers and Why They Tell You About Your Growth Opportunities – John Niechwiadowicz, QLC Inc., in cooperation with BASF, will discuss the importance of understanding your numbers to achieve better ROI, market growth and improved profitability. ● Weds., Nov. 4, 3 to 5 p.m. – Our Journey to Become a Successful Collision Center—Panel discussion moderated by Craig Seelinger from BASF. Panelists will discuss the tools and resources they used to grow their business.

64 OCTOBER 2015 AUTOBODY NEWS | www.autobodynews.com

Prima Demonstrates Latest MIG Welders at SEMA Prima, a European manufacturer of body shop welders, announced the introduction of its latest Multi Application MIG, MIG, TIG-DC, MMA & FLUX welder: Multi 190, Multi 5 and Multi 6 welders.

Ray Zitzloff, president of Prima Welds, said they are easy to use.

“There is no need for on-site set up, training or support,” said Zitzloff. ● Multi 190 Single Torch. Change wire in minutes for different applications Under $2,500 18 Lbs ● Multi 5 Three Torch Under $4,000 35 Lbs ● Multi 6 Multi 5 with dent pull Under $5,000 50 Lbs

Zitzloff said they all share the same processor and software programs designed for every applicable body shop welding application. Required software like Hot Start is programmed into the application software where required, eliminating the need for a technician to determine when, where, how much amperage increase and for how long.

The programs allow for amperage/synchronized wire speed adjustments for

the tech using the welder. When OEMs select a new wire like 5554, Prima designs the software that can be added to existing welders.

“Prima uses a proven state-of-theart processor that is upgradeable and with error codes that are easy to remove and replace,” said Zitzloff. “Error codes with on-line support allow Prima Welds to diagnose the problem and overnight the processor.” The Processor uses InPrima’s Multi 5 verter Technology Welder with with 16 AMPS of three torches power. The software allows for power pluctuations of + or – 30 volts, ensuring a constant amperage and wire speed. Prima uses standard torches, sleeves and tips, which Zitzloff said ensures a longer life and limited down time.

For more information visit Prima’s website: www.primawelds.com, email info@primawelds.com or call (239) 314-7683. Prima’s booth at the SEMA show is #10973.

Valspar’s Family of Brands’ SEMA Highlights Include Custom Cars, Celebrity Appearances, Music and Airbrushing The Valspar Automotive family of brands will be featured in one booth at SEMA for the first time: DeBeer Refinish, Matrix Automotive Finishes, Prospray Automotive Finishes, Valspar Refinish, and VIM (Valspar Industrial Mix).

SEMA booth highlights: ● Custom Porsche 911 T created by John Wargo from the Custom Shop and finished in Prospray. ● Counting Cars’ one-of-a-kind, lowrider Riviera from the popular reality show Counting Cars, painted by Ryan Evans. ● Counting Cars Celebrity Guest Appearance. Meet Danny Koker, Kevin Mack, Ryan Evans, and Lonny Speer, Thursday. Nov. 5th from 2 to 4 p.m. Get your autographed poster while supplies last! ● Live pinstriping demos and classes,

by Ron ‘Flea’ Fleenor and Nub from Nub Graphix. ● OEM approved DeBeer 900+ Series waterborne. ● Highlights from the new VIM fleet, light industrial coatings lines.

Party at House of Kolor in Central Hall - Booths # 23513 & 23413 Live Music, Gas Monkey’s Richard

Rawlings, and more!

The booth will include an automobile from the Guy Fieri collection.

Founder, Jon Kosmoski, will be teaching classes and offering tips at the booth throughout the show.

Booth highlights include: ● Gas Monkey’s Richard Rawlings on Tuesday, Nov. 3 from 10 to 11:30 a.m. will be in HOK booth signing autographs. ● Airbrush and Pinstriping classes by Jon Kosmoski, John D’Augustino to benefit Artiststs 4 Education. ● Live Music at the booth.

U.S. Chemical & Plastics Showcases Aluminum Repair System, Innovative New Body Repair System and Truck Bed Liner Solutions in Booth # 10655 The USC Productivity Series includes: AG47 Lightweight GRIP Filler, AU79 Premium Gold Filler, WG55 WhiteGold Premium Filler and Icing® Lite the miracle Gold Finishing Glaze.

At this year’s show, Valspar will be unveiling its new truck bed liner, installed in the bed of a Ford F-150.

The company’s SprayMax Small Damage Repair System will be at the booth as well.

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www.autobodynews.com | OCTOBER 2015 AUTOBODY NEWS 65

Auto Shop Expands in Port Huron, MI

by Nicole Hayden, Times Herald

The past three years have been plentiful for 24th and Lapeer Auto in Port Huron, pushing it to expand the business.

The automotive sales center at 510 24th St., opened in February 2012.

The shop sells cars, tires and does automotive detailing work.

“We will soon be able to do collision and body work, paint, and sell accessories and retail,” said Jamil Chehab, 24th and Lapeer Auto manager.

The Port Huron planning commission recently approved adding automotive repairs at the business. Within the next month or so Chehab expects

the commission to approve adding a paint booth to the shop as well.

Once approved, it won’t take long to make the needed upgrades to the 5,000-square-foot building. Chehab estimates the shop should be fully operational with the new services by the end of the year.

“Once we’re approved for paint, then we will start buying the materials and tools we need,” he said. “Our building is a good enough size so we don’t need to add on to it, we just have to install a paint booth inside and add in new equipment.”

He said the building’s electrical structure will probably need to be updated as well.

The expansion will also call for an

24th And Lapeer Auto, 510 24th St. In Port Huron, Is Expanding. Credit: Jeffrey M. Smith / Times Herald

additional three employees — a mechanic, a detailer and a painter-body shop worker. Currently the shop has six employees.

Applications will be accepted starting in October. Interested applicants can

Shannon Auto Collision is ‘Where We Meet By Accident’ in Fenton, Michigan

by Sally Rummel, tctimes

Dan Shannon was working at an automotive dealership three decades ago when they closed the body shop, leaving him without a job.

“I had just moved into a new house and was getting married,” said Shannon, now 60. “It was probably the best thing that ever happened to me.”

Shannon decided right then to open his own body shop, Shannon Auto Body, beginning a career that would span more than 30 years and provide him with an opportunity to live and work in his hometown of Fenton —a community he loves.

He already knew how to work hard from his earliest years, doing general maintenance work at the seminary

Parts You Need.

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which is about to be torn down. “It was a convalescent home at the time and my mom was the administrator,” said Shannon. “I was about 8 or 9 years old.

I also delivered newspapers.”

He had spent a lifetime interested in cars, starting out at age 12 helping out the Verhelle brothers at the Fargo gas station across from the Clark gas station today. “We called it the ‘Fargo

drop off their resume to the shop in the next month.

“The expansion will help our business in the long run,” Chehab said. “We were feeding the grape one piece at a time. Since there was a needs here and business was good we could expand.”

Ahmad Chammot, 24th and Lapeer Auto owner, said he has owned the liquor store next door to the auto shop, the Liquor Locker, for 15 years.

When he was given the chance to purchase the property for the auto shop, he went for it.

“When you have an idea, you go for it,” he said. “The opportunity came up and we decided to expand.”

We would like to thank Times Herald for reprint permission.

Follies,’” said Shannon, referring to the Friday night drag races. “I always worked during high school, but I had the nicest cars of anyone back then.”

Shannon began operating his business, first out of his Fenton garage for 10 years, then 10 years at a new location on Grant Street and 10 years at his current location at 1460 Torrey Rd. See Shannon, Page 70

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Continued from Page 60

Re-evaluating Vehicles

McDorman contacted him about a year ago to find out if he had noticed a trend among insurance companies totaling out cars that should be repaired. “At the time, I was noticing that trend here in my shop,” said Domec. “Insurance companies would come out to do an estimate on a fairly late model vehicle that didn’t look like it had much damage. I figured it would be repaired but they did a salvage value analysis on it, which came in high and would total out the car.”

He said salvage yards would often let the insurance companies know what they were willing to pay for the vehicle while they were doing an estimate.

“It’s cheaper for them to buy a wrecked car for a low price and fix it rather than import a new car. In many cases, the customer has no control and the car is totaled out that they thought was going to be able to be repaired.”

Domec’s own Toyota Camry was involved in a collision three years ago and the car was totaled. The insurance company offered him below what he felt it was worth. He kept insisting the

adjustor find a similar car to his and base the settlement on that, which he said they never did. Eventually, he received an offer within $200 of the N.A.D.A. A couple of years later, he took his report to Vehicle Value Experts and found that the comparable cars to his used in the market valuation report were priced higher and subsequently sold for substantially higher than the market valuation report supplied by the insurance company.

After his own experience, Domec said he began telling his customers about the services Vehicle Value Experts offers. “Every one I have sent to him so far has a really positive experience with him,” said Domec. “I’ve actually been able to fix one car that Allstate totaled out that should never have totaled.”

Domec said the customer was adamant about getting the car repaired so McDorman got to work immediately. After a preliminary analysis, Domec said he found the car was worth more than the insurance company was offering. “The final settlement he received was more than enough to get it fixed.”

Autobody News interviewed Ann

Mullen-Martin, President of Mullen for more than 15 years and served as Insurance Company in Garland, Texas. an insurance consultant to him as well Mullen ran a Farmers Agency prior to as his designated agent. establishing Mullen Insurance in 1988.

“Robert’s auto industry backShe has worked with members of the ground uniquely qualifies him to proTexas Independent Automobile Dealvide expert opinions from cost-to-repair ers Industry for more than 30 years, 27 to vehicle values,” she said. “More imof those as an agency specializing in portant than his vast knowledge of cars providing insurance programs for and the car industry is his ability to members of the Texas Automobile Inbring an unbiased opinion to the table dustry. when determining a fair and equitable As an independent insurance claim result.” agent, Mullen said, “Agent incomes McDorman stresses the imporare directly related to claims activity tance of educating consumers, body on many levels.” She said these in- shops and lenders about their rights clude the quality of service the client and legitimate claims on collision receives, the loss ratios generated as a damages. He said, “This will lead result of claim activity and the com- to more cars being repaired and ulpany satisfaction with both of these. timately the retention of more cus“What Robert is doing enhances all tomers.” three items listed and therefore createsYour Email Look for for PART Register Our 2 of this story in a more profitable environment for all the November issue of Autobody News of us, i.e the client, the company and magazine, which will address more detailed information about diminished the agent.”

Mullen has known McDorman value and total loss evaluations.

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www.autobodynews.com | OCTOBER 2015 AUTOBODY NEWS 67

8

a

To Register, go to:

TI-CAR is returning to the SEMA Show in November 2015 with I-CAR training available to attendees each day of the Show.

http://www.semashow.com/category/tags/i-car

Synchronizing Workflow Through Team Communication (PM120L01)

Vehicle Technology and Trends 2016 (NEW16)

Keeping the lines of communication open to everyone involved in the production management process keeps the shop’s operations running smoothly.

This live course helps the Production Management role understand what different areas, such as technicians and the front office, need to know on a daily basis to maintain production. The role will also gain a better understanding of how to deliver effective performance reviews and how to ensure that technicians are keeping abreast of the skills needed to operate efficiently.

As a result, the entire shop will experience fewer surprises as all employees gain confidence that they are all working toward the same goals.

The automotive industry is constantly introducing new technologies, whether it be for safety, usefulness, or environmental protection. New features and lightweight vehicle materials like aluminum and highstrength steel are driving major changes in vehicle construction as manufacturers strive to meet the federal government’s fuel-economy standards. NEW16 provides an “auto show view” of vehicles that will soon be commonplace in many repair facilities and delivers information that repair professionals will need to know to be prepared to perform complete, safe, and quality repairs.

Advanced Steering and Suspension Damage Analysis (DAM15)

2015 Ford F-150 Structural Repair Training Course-Part 2

Cost: $100 Nov. 4, 2015 - 1:00pm - 4:00pm LVCC, Upper North Hall, N240

Advanced steering and suspension systems are increasingly popular in today’s modern vehicles and many of us depend on them to keep our vehicles driving smoothly. If not repaired properly, other vehicle systems can be compromised, resulting in more damage. Every individual involved in the repair process is a stakeholder, so knowing what to look for pre-repair, how to execute the repair and what to check postrepair impacts everyone involved from the estimator, to the business, to the consumer. This interactive course provides important information on the considerations for inspecting steering and suspension systems and provides knowledge that can lead to increased efficiency gains and a positive customer experience – both of which are critical to business performance.

Cost: $99 / Training Credit: 3 hours Nov. 6, 2015 - 8:00am - 12:00pm LVCC, Upper North Hall, N238

Cost: $99 / Training Credit: 3 hours Nov. 3, 2015 - 8:00am - 12:00pm Nov. 4, 2015 - 1:00pm - 5:00pm LVCC, Upper North Hall, N238

Collision repair training experts at ICAR worked alongside Ford Motor Company engineers during the 2015 Ford F-150 design and development process, leveraging I-CAR’s expertise to create a training solution for collision repair professionals who will work on the next generation of Ford’s extremely popular truck. Two years of development culminates in the 2015 Ford F-150 Structural Repair course that covers all topics on aluminum, and dives deep into vehicle-specific repair information. This instructor-led course uses discussion, high-definition videos, animations, and detailed graphics to equip technicians to properly repair the 2015 F150.

This is a 2-part training course.

The first half of this course will take place on Tuesday, Nov. 3, 2015, from 1:00 p.m. - 5:00 p.m. The cost to attend includes both seminars.

Cost: $198/ Training Credit: 6 hours Nov. 4, 2015 - 8:00am - 12:00pm LVCC, Upper North Hall, N240

68 OCTOBER 2015 AUTOBODY NEWS | www.autobodynews.com

Sectioning of Steel Unitized Structures (SPS11)

Repair procedures from previous generation vehicles do not necessarily apply to current models. For repairers, this demands an understanding of proper sectioning techniques and up-to-date knowledge on new vehicle designs that can impact sectioning decisions. Understanding these important considerations can be the difference between a complete and safe repair and possibly compromising passenger safety. This course prepares technicians with the information they need to make proper decisions for sectioning. The student will receive an overview of sectioning that includes classroom activities, props, and demonstrations that illustrate detailed information on sectioning preparation and joint types. This course also explains where procedures are found and why general sectioning guidelines no longer apply.

Full-Frame Partial Replacement (FFR01)

Properly repairing today’s fullframe vehicles requires command of an array of considerations. Understanding OEM repair procedures and welding requirements for full-frame vehicles can be key, but being able to identify full-frame designs, partial replacement options and repair considerations for full frame attachments is also critical to achieving a complete, safe and quality repair. Completion of this course will be beneficial to repairers and their respective businesses. Fullframe partial replacement can result in increased savings for the shop and the vehicle owner alike.

The content in this course can be applied on the job immediately following completion.

Cost: $99 / Training Credit: 3 hours Nov. 5, 2015 - 1:00pm - 5:00pm LVCC, Upper North Hall, N238

Cost: $99 / Training Credit: 3 hours Nov. 3, 2015 - 1:00pm - 5:00pm LVCC, Upper North Hall, N238

Aluminum Exterior Panel Repair and Replacement (APR01)

Adhesive Bonding (ADH01)

Should an aluminum exterior panel be repaired or replaced? It depends!

There are many considerations to take into account when making decisions on aluminum panels. Being able to properly assess damage and repair or replace exterior panels requires understanding the properties, characteristics, design, and construction of aluminum. Making the right decisions at the right time can play a role in improving KPIs like cycle time and CSI. Students will leave this course equipped to tackle this different, not difficult, material.

I-CAR has enhanced its Adhesive Bonding (ADH01) course with a training experience that now offers an engaging “Live Demo.” The Live Demo portion of the course includes first-hand experience of adhesive bonding procedures using two-part adhesives; steps for an adhesive that is applied to bare metal; and steps for an adhesive that requires a primed mating surface are given. In addition, this well-rounded adhesive bonding course provides information on adhesive bonding materials, specific work and handling time, bond line and clamping considerations, cure time recommendations, and more.

Plastic and Composite Repair (PLA03)

Squeeze-Type Resistance Spot Welding (WCS04)

Cost: $99 / Training Credit: 3 hours Nov. 6, 2015 - 8:00am - 12:00pm LVCC, Upper North Hall, N240

With the continued use of plastics and composites on many of today’s vehicles, collision repair professionals are seeking efficient ways to repair collisiondamaged vehicles made from these materials. Given the vast amount of materials available and their differing characteristics, plus the many viable repair options, the most up-to-date knowledge and information is critical to ensuring a complete repair.

Cost: $99 / Training Credit: 3 hours Nov. 4, 2015 - 8:00am - 12:00pm LVCC, Upper North Hall, N238

Cost: $99 / Training Credit: 3 hours Nov. 5, 2015 - 8:00am - 12:00pm LVCC, Upper North Hall, N238

With an increased number of vehicles being manufactured with highstrength and ultra high-strength steel, spot welding is an effective solution for minimizing the heat-affect zone.

The process of spot welding for attaching body panels and components has many other benefits as well, among them are decreased damage to corrosion protection and replication of production weld appearance.

Cost: $99 / Training Credit: 3 hours Nov. 5, 2015 - 1:00pm - 5:00pm LVCC, Upper North Hall, N240

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www.autobodynews.com | OCTOBER 2015 AUTOBODY NEWS 69

Continued from Page 66

Shannon

Today, his business is known as Shannon Auto Collision, and he meets most of his customers by accident. “I do collision work, a lot of the big wrecks,” said Shannon. “Framework is my forte, and my paint work is second to none. I use only the best products and my skills so the gaps and lines on the car are absolutely perfect.

I also offer a lifetime guarantee on my workmanship.”

He has become well-known for his Bumper Buck Poles, serving as a reminder to watch out for deer when driving this fall. One of the main rea-

sons for Shannon’s business success is the fact that he makes it very personal and up front.

“I’m the guy you talk to about the work, the guy who does the work and the guy who delivers it to you,” said Shannon. “It’s personal for me. I’ve lived here in the community my whole life and I plan on living here the rest of my life. I believe in taking care of my family and taking care of the local people through my business.”

We thank the tctimes.com for permisison to reprint their article.

www.autobodynews.com CHECK IT OUT!

ASA Announces Collision Division Committee Study on Aluminum Body Panel Repair

The Automotive Service Association (ASA) to dispel any misconceptions that may still announced on August 24 a new research exist.”

Once completed, the study will be reproject in response to recent questions raised by the National Alliance of Paintless leased to the industry for reference when Dent Repair Technicians (NAPDRT) re- writing damage assessments in this area.

“We commend Scott and the Collision garding repair processes on aluminum body panels. This new initiative will document Division Operations Committee team for the repair process necessary to restore alu- taking on this challenge to address and docminum panels with varying degrees of hail ument the differences between steel and aluminum repair,” said Tony Molla, ASA vice damage.

“This study will be similar to our re- president. “ASA has a role to play in being cent releases of the ASA Documented Col- the voice of the collision repair industry and lision Repair Operations and Reference helping to keep our members and the indusChart of Not-Included Operations When try at large abreast of the latest changes in Give us your opinion on matters affecting the industry.

Installing New Replacement Parts guides,” technology and materials that impact the said Scott Benavidez, AAM, ASA’s colli- collision repair process. This study will add sion division director. “Our goal is to pro- to the body of knowledge ASA makes availvide an impartial review of the aluminum able free to the industry to advance our comrepair process as it relates to hail damage mon knowledge for all stakeholders.” publisher@autobodynews.com

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Industry Invited to Attend Collision Repair Education Foundation’s Annual Reception during SEMA 2015 Collision industry members are invited to join the Collision Repair Education Foundation during their annual reception the evening of Tuesday, November 3rd from 9:00 p.m.-10:15 p.m.

(Local Time) in the N259-N261 rooms at the Las Vegas Convention Center during SEMA 2015.

attend our annual reception to not only witness high school and college collision instructors be surprised with significant grants to help their programs but also learn more about our new focus on helping to bridge the gap between the schools and entry-level employment. Hundreds of reception

During the reception, attendees will hear about the organization’s efforts to support high school and postsecondary collision students, 2015 donors/supporters will be highlighted, and winners of the annual 2015 Ultimate Collision Education Makeover school grant will be announced. Industry members will also have an opportunity to meet and greet attending collision school instructors and students.

Collision Repair Education Foundation Director of Development Brandon Eckenrode noted, “We would like to invite collision industry members to

attendees are anticipated and we look forward to showcasing the industry’s generosity to its future professionals.”

Additional details of the event will be made available as the date approaches however industry members are asked to RSVP for the reception by emailing attendee information to info@ed-foundation.org. Questions regarding the reception and/or the Education Foundation’s efforts to support the future of the collision industry can be directed to Director of Development, Brandon Eckenrode at Brandon.Eckenrode@ed-foundation .org or 847-463-5244.

U.S. Congress Introduces Bill Allowing Limited TurnKey Replica Car Production, SEMA in Support

Rep. Markwayne Mullin (R-OK) and Rep. Gene Green (D-TX) have introduced bipartisan legislation that would enable low-volume car manufacturers to produce turn-key replica vehicles for customers nationwide. Replica vehicles resemble classic cars produced at least 25 years ago. Supported by SEMA, the “Low Volume Motor Vehicle Manufacturers Act of 2015” (H.R. 2675) would allow companies to construct up to 500 such cars per year subject to federal regulatory oversight.

The United States currently has just one system for regulating automobiles.

It was established in the ’60s and designed for companies that mass produce millions of vehicles. H.R. 2675 creates a separate regulatory framework for small businesses producing modest numbers of cars.

“The bill introduced by Reps. Mullin and Green will allow U.S. companies to produce turn-key replicas of older vehicles that are virtually impossible to build under today’s restrictive one-size-fits-all regulatory framework,” said SEMA President and CEO Chris Kersting. “This program will create skilled-labor jobs in the auto industry and help meet consumer demand for these classics of the past.”

H.R. 2675 directs the National Highway Traffic Safety Administration (NHTSA) and the U.S. Environmental Protection Agency (EPA) to establish a separate regulatory structure to facilitate the production of replica cars. Manufacturers would be required to register with NHTSA and EPA and submit annual reports on the vehicles they produce. The vehicles would meet current model-year emissions standards and manufacturers would be permitted to install clean engines from other EPA-certified vehicles to help achieve that requirement.

H.R. 2675 recognizes the unique circumstances associated with limitedproduction replica vehicles, which are primarily used in exhibitions, parades and occasional transportation. It also provides an opportunity to promote domestic manufacturing and create jobs in the specialty auto sector.

“This bill seeks a reasonable regulatory approach,” said Kersting. “It also helps preserve our American automotive heritage.”

SEMA will be working with congressional leaders to promote this important bill. For more information on H.R. 2675, please contact Stuart Gosswein or Eric Snyder at 202-783-6007.

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