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Vol. 9 / Issue 3 / December 2019
SCRS Captures First Place at SEMA 2019 New Products Showcase by Ed Attanasio
To officially kick off the week, SEMA always announces its Best New Products Award winners at its opening morning breakfast. There’s
always a lot of anticipation, because companies know about the importance of these awards and this year was surely no exception. Nearly 3,000 products were en-
tered this year into the 16 different Showcase categories to be considered for a SEMA New Product Award this year. Winners were selected based on a variety of factors that included superiority of innovation, technical achievement, quality and workmanship, consumer appeal and marketability, among others. The Society of Collision Repair Specialists (SCRS) won first place in the collision repair and refinish product category for its SCRS Guide to Complete Repair Planning – Blueprint Optimization Tool. The runners-up included GUNIWHEEL for its GUNIWHEEL
SCRS Executive Director Aaron Schulenburg’s organization won the first place in the collision repair and refinish product category for the SCRS Guide to Complete Repair Planning – Blueprint Optimization Tool. Credit: Ed Attanasio
and Spray Booth Services for its Airflow=Cashflow Remote Spray Booth Monitoring System. SCRS Executive Director Aaron Schulenburg discussed his organization’s winning entry. “Nine years ago, we created our Repair Planning Plan, which is a static document that lists items that are potentially overlooked. We received feedback over the years about it and we have refined it a few times. People told us that it
See 2019 New Products, Page 10
Industry Hears From Texas Couple Who Sued Shop Over Faulty Repairs
Six Cars Given Away by NABC Recycled Rides at SEMA 2019
by John Yoswick
by Ed Attanasio
CIC chairman Jeff Peevy said everyone in the industry regularly makes decisions that can have a profound impact on other people’s lives. Credit: John Yoswick
In an emotional on-stage interview at the Collision Industry Conference (CIC) held in Las Vegas in early November, the Texas couple who successfully sued a dealership body shop over its failure to follow OEM repair procedures talked about the dramatic changes in their lives caused by their substantial injuries in a subsequent accident. Marcia Seebachan said she remembers nothing from the time of the accident until four days later, on Christmas, when she regained consciousness in the hospital and wasn’t See Industry Hears From, Page 16
Every year at SEMA, the National Auto Body Council (NABC) Recycled Rides luncheon is on many peoples’ calendars, and the room is always packed with industry leaders, insurance companies, body shops, parts manufacturers, and more. Invariably, the event often features crying (in joy), happy faces everywhere, and a vibe that can best be described as pure benevolence. This year, NABC presented six deserving Las Vegas residents with the gift of transportation via refurbished vehicles that will now enable them to take care of their families, get to work, manage medical appointments and gain their much-desired independence. The Recycled Rides program partnered with a wide range of insurance carriers this year, including State Farm, Allstate, GEICO and Progressive. Rental car companies such as Hertz and Enterprise, and collision repair facilities and MSOs like Caliber Collision, Service King,
CARSTAR and Gerber Collision, vendor partners such as 1.800.Charity Cars, LKQ and others that have been involved in the program for many years.
Undercover but waiting to change lives forever, six cars went to six worthy families at the NABC Recycled Rides presentation at SEMA 2019. Credit: Ed Attanasio
The NABC Recycled Rides recipients gathered with their children, spouses, and friends to unveil their newly refreshed vehicles in spectacular fashion. Karl Champley, an Australian master builder, television personality and actor who is currently appearing on Ellen’s Design Challenge, served as the emcee for See Six Cars Given Away, Page 22
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DECEMBER 2019 AUTOBODY NEWS / autobodynews.com
CONTENTS
ATRI and MATR Soar to New Heights With Combined 2019 Convention and Trade Show. . . . . . . . . . . . . . . . . . . . . . . . . 15 IL Body Shop Earns Official Certification and Recognition . . . . . . . . . . . . . . . . . . . . . . 8
A Year in Review . . . . . . . . . . . . . . . . . . . . . 46 A Behind-The-Scenes Look at SEMA Before Opening Day . . . . . . . . . . . . . . . . . . 48 AkzoNobel’s Workflow System Gets Patent . . . . 8 Bill Shaw is Recipient of CIF Service Award. . . 14 CCC Strengthens Network for Parts
Ladies’ Nights Educate, Empower and Entertain . 6
Marketing . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Midwest Association December 2019 Events . . 10
Cummins Unveils Fuel Cell Truck in Atlanta . . . . 4
Ohio-Based Nagy’s Collision Centers Sells
Elaine Herzberg Death: Self-Driving Uber
to Caliber Collision . . . . . . . . . . . . . . . . . . . 20 Randolph County, IN, Resident in Search of a Piece of his Past. . . . . . . . . . . . . . . . . . . 9 Richard Campfield Files a Summary Judgement Motion in Safelite Lawsuit. . . . . 14 Senators Propose Elevated Status for National Historic Vehicle Register . . . . . . . . 24 St. Louis School-Business Partnership Presents at WAC Meeting . . . . . . . . . . . . . . 20
Ignored Jaywalking Pedestrian . . . . . . . . . . . 4 Fossil Fuel Dependence Will Increase Until 2030s Due to SUV Demand . . . . . . . . . . . . . . 4 Glass Installation and ADAS – The Game is Changing. . . . . . . . . . . . . . . . . . . . . . . . . 38 Industry Hears From Texas Couple Who Sued Shop Over Faulty Repairs . . . . . . . . . . . 1 LKQ Announces Its Promise of Calibration . . . . 41 NABA’s 2019 Annual Education Day Featured Lineup of Collision Repair
COLUMNISTS Attanasio - PPG’s Booth Unleashes Creativity at SEMA 2019. . . . . . . . . . . . . . . . . . . . . . . 44 Phillips - 3M Showcases New and Existing Products During SEMA Show . . . . . . . . . . . 28 Yoswick - Tesla Promises Better Parts Service, More Support for Body Shops . . . . . . . . . . . 40
Educators . . . . . . . . . . . . . . . . . . . . . . . . . . 12 NABC 2019 Award Winners Announced . . . . . . 35 SCRS Captures First Place at SEMA 2019
2019 Collision Repair Industry:
Publisher & Editor: Jeremy Hayhurst General Manager: Barbara Davies Contributing Writers: John Yoswick, Janet Chaney, Toby Chess, Ed Attanasio, Chasidy Sisk, David Luehr, Stacey Phillips, Victoria Antonelli, Gary Ledoux Advertising Sales: Joe Momber, Bill Doyle, Norman Morano, Kelly Hall (800) 699-8251 Office Manager: Louise Tedesco Digital Marketing Manager: Bill Pierce Art Director: Rodolfo Garcia Graphic Designer: Vicki Sitarz Online and Web Content Editor: Alexis Wilson Accounting Manager: Heather Priddy Editorial/Sales Assistant: Randi Scholtes
Office Assistant: Dianne Pray Serving Illinois, Iowa, Indiana, Kansas, Kentucky, Michigan, Minnesota, Missouri, Nebraska, North Dakota, Ohio, South Dakota, Wisconsin and adjacent metro areas. Autobody News is a monthly publication for the autobody industry. Permission to reproduce in any form the material published in Autobody News must be obtained in writing from the publisher. ©2019 Adamantine Media LLC. Autobody News Box 1516, Carlsbad, CA 92018; (800) 699-8251 (760) 603-3229 Fax www.autobodynews.com editor@autobodynews.com
Alloy Wheel Repair Specialists, LLC . . . . . . . . . 8
Laurel Auto Group of Westmont . . . . . . . . . . . 33
Audi Wholesale Parts Dealers. . . . . . . . . . . . . 44
Luther Bloomington Acura-Subaru . . . . . . . . . 34
AutoNation Collision Parts . . . . . . . . . . . . . . . . 5
McGrath City Hyundai . . . . . . . . . . . . . . . . . . 38
Axalta Coating Systems . . . . . . . . . . . . . . . . . . 2
Midwest Parts Group . . . . . . . . . . . . . . . . 18-19
Blowtherm USA . . . . . . . . . . . . . . . . . . . . . . . 25
MINI Wholesale Parts Dealers. . . . . . . . . . . . . 46
BMW Wholesale Parts Dealers . . . . . . . . . . . . 47
Mirka USA, Inc. . . . . . . . . . . . . . . . . . . . . . . . 15
Bob Hook Chevrolet . . . . . . . . . . . . . . . . . . . . 35
MOPAR Wholesale Parts Dealers. . . . . . . . 30-31
Certified Automotive Parts Association . . . . . . 16
Morrison’s Auto Parts. . . . . . . . . . . . . . . . . . . 20
Classic Chevrolet . . . . . . . . . . . . . . . . . . . . . . 39
Nissan/Infiniti Wholesale Parts Dealers. . . . . . 48
Classifieds . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
Patrick BMW MINI . . . . . . . . . . . . . . . . . . . . . 28
Courtesy Subaru . . . . . . . . . . . . . . . . . . . . . . 22
Patrick Hyundai . . . . . . . . . . . . . . . . . . . . . . . 32
Dent Fix Equipment . . . . . . . . . . . . . . . . . . . . 21
Richfield-Bloomington Honda. . . . . . . . . . . . . 42
Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
SATA Dan-Am Company. . . . . . . . . . . . . . . . . . 7
Eckler’s Automotive . . . . . . . . . . . . . . . . . . . . 17
Sears Imported Autos, Inc. . . . . . . . . . . . . . . . . 6
ECS Automotive Concepts . . . . . . . . . . . . . . . 23
Shaheen Chevrolet Parts Warehouse . . . . . . . 29
Equalizer Industries, Inc. . . . . . . . . . . . . . . . . . 9
Sorbothane Soft-Blow Mallet . . . . . . . . . . . . . 12
Gandrud Parts Center. . . . . . . . . . . . . . . . . . . 13
Spanesi Americas . . . . . . . . . . . . . . . . . . . . . 14
GM Wholesale Parts Dealers . . . . . . . . . . . . . 45
Subaru Wholesale Parts Dealers. . . . . . . . . . . 40
Honda-Acura Wholesale Parts Dealers . . . 26-27
Symach . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Hyundai Wholesale Parts Dealers . . . . . . . . . . 41
The Porsche Exchange. . . . . . . . . . . . . . . . . . 10
Infiniti of Naperville . . . . . . . . . . . . . . . . . . . . 36
The Sharpe Collection of Automobiles . . . . . . 43
Kelly BMW . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
VanDevere Chevrolet . . . . . . . . . . . . . . . . . . . 37
Kia Wholesale Parts Dealers. . . . . . . . . . . . . . 49
VanDevere Kia . . . . . . . . . . . . . . . . . . . . . . . . 37
Launch Tech USA. . . . . . . . . . . . . . . . . . . . . . 51
Zimmer Chrysler-Dodge-Jeep-Ram . . . . . . . . 52
New Products Showcase. . . . . . . . . . . . . . . . 1 Six Cars Given Away by NABC Recycled Rides at SEMA 2019. . . . . . . . . . . . . . . . . . . . . . . . 1 The Future of DRP: Is There One? . . . . . . . . . . 36 WD-40 Partners With SEMA Cares to Create
NATIONAL
Autobody News presented a $250 donation to CREF’s Brandon Eckenrode for the Collision Repair Education Foundation’s Scholarship Fund. (l to r) Autobody News’ Online Editor Alexis Wilson, General Manager/Co-Owner Barbara Davies, Brandon Eckenrode of CREF, Autobody News Regional Sales Manager Kelly Hall
INDEX OF ADVERTISERS
REGIONAL
Old School 1966 Ford Bronco . . . . . . . . . . . 34
autobodynews.com / DECEMBER 2019 AUTOBODY NEWS
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Fossil Fuel Dependence Will Increase Until 2030s Due to SUV Demand by Joey Klender, Teslarati.com
A recent report from the International Energy Agency (IEA) suggests the dependence on energy sources derived from crude oil will continue to increase until the 2030s and emissions contributing to global climate change could also rise until 2040. The IEA cites the increasing demand for sport utility vehicles (SUVs) as the main contributor to vehicle-based emissions. The United States, China, and Europe have displayed a growing hunger for SUVs, and it is directly contributing to the environmental issues according to the IEA’s annual long-term forecast report, the AP says. The IEA suggested governments in these areas need to display “strong leadership” to reduce carbon emissions from SUVs in an attempt to save the environment. Perhaps the most frightening part of the IEA report was the idea that the growing demand for SUVs could eliminate any environmental benefits from the increasing popularity of electric cars. As the industry for battery-operated vehicles continues to grow across the world, the IEA
feels the current investment in renewable energy is “insufficient,” as the estimated global demand of barrels of oil per day until 2040 is expected to increase from 96.9 million in 2018, to 106.4 million in 2040.
Credit: Tesla
IEA Director Fatih Birol stated SUVs “were the second biggest cause of the increase in emissions in the last ten years, behind the energy sector and
more than all industrial sectors combined,” during an interview in Paris, France. Electric vehicle companies like Tesla have made significant strides in the fight against emissions from petrol-based vehicles. With Tesla’s Model X, along with the imminent release of the Model Y crossover, the company will now be able to offer those interested in purchasing an SUV two different vehicles that offer maximum cargo space in an energy-efficient manner. Fellow all-electric car maker Rivian will also begin producing its energy-efficient R1T truck and R1S SUV in late-2020 and early-2021. Electric vehicles produced by these two companies will rival their gas-powered counterparts, allowing for record amounts of towing capacity, range, and off-roading capabilities. The IEA also recognizes the growing demand for plastic and air travel as two other factors directly
Elaine Herzberg Death: Self-Driving Uber Ignored Jaywalking Pedestrian by David A. Wood, CarComplaints.com
The death of Elaine Herzberg in March 2018 was caused by a selfdriving vehicle system that could not see “jaywalkers” and failed to classify Herzberg as a pedestrian. Herzberg, 49, was killed when the Volvo SUV struck her as she ig-
nored the crosswalk signs and walked her bike onto the road. The bike had no side reflectors and the front and rear reflectors faced away from the self-driving Volvo. Additionally, Herzberg’s toxicology tests came back positive for marijuana and methamphetamine. In a final report from the National Safety Transportation Board (NTSB), conclusions reached by investigators match nightmare scenarios predicted by dozens of safety advocates who claim consumers are 4
being treated as lab rats when selfdriving cars are on the roads. In the NTSB report, the 2017 Volvo XC90 that hit Herzberg had its Volvo collision avoidance system deactivated at the time of the crash. The SUV was factory-equipped with several driver assistance systems offered by Volvo, but those features were disabled because Uber had equipped the Volvo with its “Advanced Technologies Group (ATG) developmental automated driving system (ADS).” When the XC90 SUV was operated in manual mode and controlled by a human driver, all the Volvo driver assistance components were activated, but those Volvo components were automatically disabled when the SUV was operated in autonomous mode. Federal investigators found the Uber software completely failed to accurately detect Herzberg as a pedestrian and couldn’t predict which path she was taking while crossing the road. According to the NTSB report, the vehicle was traveling 44 mph 5.8 seconds before the Uber struck
DECEMBER 2019 AUTOBODY NEWS / autobodynews.com
Herzberg. The NTSB report says the selfdriving system never classified Herzberg as a pedestrian, and she was not classified as a jaywalking pedestrian because “the system design did not include consideration for jaywalking pedestrians.” Uber and Volvo say multiple changes have been made to the selfdriving test vehicles since the death of Herzberg, and both companies claim the same situation on a road today will be avoided. Uber told NTSB investigators that new software would detect and correctly classify the pedestrian 4.5 seconds before the time of impact. In addition to correctly classifying the “object” as a pedestrian, Uber says new software will correctly predict the path of a pedestrian crossing a street and if the pedestrian is on a collision path with the self-driving vehicle. The system allegedly will also initiate controlled braking more than 4 seconds before the original time of impact. We thank CarComplaints.com for reprint permission.
contributing to the report’s main point of the growing oil demand. “The world urgently needs to put a laserlike focus on bringing down global emissions. This calls for a grand coalition encompassing governments, investors, companies and everyone else who is committed to tackling climate change,” Birol said. The importance of identifying and eliminating the issue of carbon emissions is extremely important to the future of the climate. Elon Musk’s mission behind creating a vehicle that emits no carbon emissions has been the main goal since Tesla was created in 2004. “We’re running the most dangerous experiment in history right now, which is to see how much carbon dioxide the atmosphere can handle before there is an environmental catastrophe,” Musk said in 2013. The ever-growing environmental movement has been highlighted by increasingly prevalent activism from people like Greta Thunberg. However, it will take more than environmental activists to implement change. We thank Teslarati.com for reprint permission.
Cummins Unveils Fuel Cell Truck in Atlanta
Cummins Inc. unveiled its latest innovation, a heavy-duty truck with fuel cell and battery electric power. The demonstration vehicle was unveiled at the 2019 North American Commercial Vehicle Show in Atlanta. “Developing this cutting-edge hydrogen fuel cell truck as a technology demonstrator is an important step in gaining valuable insights that are critical to continue developing the right solutions for the market and preparing for the next 100 years,” said Thad Ewald, vice president, corporate strategy at Cummins. The truck was designed and integrated by Cummins in Columbus, IN, and includes a proton exchange membrane (PEM) fuel cell from Hydrogenics. To help all original equipment manufacturing (OEM) customers and end-user envision how Cummins’ fuel cell power can enable their success, the truck has been intentionally designed without collaboration from any of the company’s OEM partners. Obtained via Business Wire.
autobodynews.com / DECEMBER 2019 AUTOBODY NEWS
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Ladies’ Nights Educate, Empower and Entertain by Ed Attanasio
Polls show women are intimidated when they have to bring their vehicles into shops for repairs; but, by empowering them through a series of classes held at shops nationwide, women are no longer scared to enter a body shop. According to Harris Interactive, 66% of consumers who own or lease a vehicle believe they have 77% of respondents believe repair shops perform more unnecessary work and re-
Ladies’ Nights at Glaser’s Collision Center in Jefferson, KY, has a nine-year track record for creating a buzz and receiving a lot of local media exposure. Credit: Glaser’s Collision Center
pairs for women rather than men. 71% of people who own or lease a vehicle believe repair shops are condescending to women. 66% of respondents believe repair shops purposefully charge women more than men for the same repairs. Forty-one percent of car owners and leasees would rather do their taxes by hand than deal with car repairs. 72% reported that “how much a car repair will cost” makes them anxious. 48% of women who own or lease a vehicle said being taken advantage of at the car repair shop makes them anxious, whereas only 38% of men who own or lease a car reported feeling anxious about being taken advantage of. Chief Marketing Officer Megan Williams at Lefler Collision & Glass Repair Centers oversees all the marketing for this 66-year-old MSO with three locations in Indiana and one in Kentucky. In a highly competitive market, Williams explained that events such as Ladies’ Nights are an excellent marketing tool and a real differentiator. Lefler has crowds of 200-plus women at their bi-annual Ladies’ Nights that are often sold out way in advance. “We learned long ago, and 6
these nights offer genuine value and are a wide investment,” Williams said. “Without promoting it or advertising it, we were getting more than 100 women at our Evansville Ladies’ Night Out. But, once we started using social media, radio/TV spots, press releases and direct mail, our attendance began to grow. Now, we get more than 200 people consistently and often see some of the same faces, which is great!” Glaser’s Collision Center in Jefferson, KY, recently hosted its 9th annual Ladies’ Night in October. Co-Owner Heather Glaser has turned this series into a huge event that often sells out. By making the evenings fun as well as informative, everything’s always done right at Glaser’s Ladies’ Night. “Every year, we add new things and now it’s become a big deal. During this last one, we did a taco bar, invited several vendors to attend and raffled off a ton of gifts, including flat-screen televisions, computer notebooks, watches, designer bags and totes,” Glaser said. “We want women to tell their friends after they attend one of our Ladies’ Nights, because nothing is stronger than a solid referral.”
in-depth technical data that isn’t really useful.” Brandi Gobel at Gobel’s Collision Repair in White Plains, MO, held its first annual Ladies’ Night in
By making their Ladies’ Nights entertaining and activity-filled, Glaser’s gets a big turnout every time. Credit: Glaser’s Collision Center
October and although the turnout was modest, bigger and better things are in store for next year, she said. “We got 35 ladies here and they had a great time, based on their feedback,” Gobel said. “We had a speaker from the insurance industry, a local mechanical technician, and then my husband Todd and two of our estimators discussed the collision repair process, including Paintless Dent Repair; cleaning your headlights and
other services we provide.” To make it a fun and entertaining evening, Gobel created a miniboutique featuring jewelry, cleaning supplies, Tupperware, clothing and accessories. “We love to network and learn new things, but we do also like to shop,” she said. “We know that if we can make our Ladies’ Nights a mixture of education and entertainment, we will create a positive environment and the word will get out.” To this end, Gobel’s anticipates a big turnout next year of 100-plus ladies with pertinent questions and credit cards in tow. “We were so happy with it that we already have it on our calendar for 2020,” Gobel said. “It’s ideal because we are connecting with the community and playing a positive role.”
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Glaser’s Collision has a raffle and creates a mini-boutique featuring clothing, jewelry and accessories. Credit: Glaser’s Collision Center
Glaser makes sure that the topics to discuss are always fresh and relevant, she said. “We discuss car care tips and also educate the ladies about different aspects of the collision repair industry, such as aftermarket vs. OE parts, the repair process, aluminum repairs, for instance. We always have some of our technicians there to answer any questions that might arise. We recently did a full presentation showing the ladies what to look for when purchasing a used vehicle. We want to provide them with valuable information that they can use, rather than a lot of theory or
DECEMBER 2019 AUTOBODY NEWS / autobodynews.com
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AkzoNobel’s Workflow System Gets Patent
Carbeat , AkzoNobel’s state-ofthe-art digital bodyshop workflow control solution that enables automotive body repair shops to track their work in production and thus operate more efficiently, has been awarded a patent. The U.S. Patent Office found the Carbeat system inventive based on several outstanding features, including its use of drag-and-drop functionality, and its identification and use of trend data for more efficient body shop planning. “We are very happy our software fulfills the strict requirements for this patent,” says Mike Sillay, product manager services, AkzoNobel. “Technology is playing a growing role in our industry. Our mission is to help collision repair professionals save time and money, and we are proud of the system our team has created to help achieve that.” To date, Carbeat is being utilized in 15 countries and is available in 17 languages. ™
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IL Body Shop Earns Official Certification and Recognition by Staff, Effingham Daily News
Probst Auto Body Inc. in Dieterich, IL, has been officially certified by Assured Performance, a nonprofit consumer advocacy organization for maintaining the right tools, equip-
ment, training and facilities necessary to repair the participating automaker brand vehicles according to the manufacturer’s specifications. Adding to their credentials, Probst
DECEMBER 2019 AUTOBODY NEWS / autobodynews.com
Auto Body Inc. is officially recognized by Assured Performance, FCA, Nissan, Hyundai and Kia. To become certified and officially recognized by the various automakers, Probst Auto Body Inc. passed the rigorous certification process essential to help ensure a proper and safe repair of the new generation of advanced vehicles. Less than 5 percent of body shops across the nation are able to meet the stringent requirements to become officially certified and recognized. The certified network is made up exclusively of best-in-class collision repair businesses that have met or exceeded the strict requirements of the certification program. According to Probst Auto Body Inc. owner Mark Probst, “This certification supports our reputation for superior customer service serving our community. We are your neighbors and friends, so it is important to provide our customers with the peace of mind that their vehicles are being repaired correctly by highly trained professionals that care about them.” The certification criteria are based upon auto manufacturer requirements. These are critical to en-
sure the vehicle fit, finish, durability, value and safety following an accident. As new model vehicles are being introduced that use lightweight high-strength materials and advanced technology, a proper repair according to manufacturer specification is even more important than ever to ensure the passenger safety and proper performance of the vehicle. Auto manufacturers want to ensure that consumers have the option of Certified Collision Repair wherever they live, work or travel. “Consumers need the confidence and peace of mind to know their vehicle is being repaired by a shop that has what it takes to ensure vehicle safety. Probst Auto Body Inc. is officially a Collision Care Provider,” said Scott Biggs, CEO of Assured Performance Collision Care. “They represent the standard by which all other body shops are measured.” We thank Effingham Daily News for reprint permission.
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Randolph County, IN, Resident in Search of a Piece of his Past by Scott Shaffer, Winchester News Gazette
Most young men develop a love of the automobile at some point in their youth. This love led 15-year-old Rick Thornbro to build his own car. It was the first car he built and his very first personal car. He completed building the car in about a year finishing sometime between 1968-1969 when he was 16. He attempted to register it in Parker City, IN, but because it was a completely custom-built car, they had to check with the main DMV in Indianapolis to see what they needed to do to register this car. Thornbro had to give them all the receipts along with specific make, model and the year of all the different parts that were put into the finished car. It was then registered as Plymford 01 in Indiana. His original paint color was Mallard Duck Blue, an AMC color at the time. The basic body of the car was from the front end of a ‘57 Plymouth, the back end of a ‘56 Ford and a ‘58 Ford station wagon tailgate glass for the windshield. Thornbro loved his creation; but, being a teenager, he sold the car after a couple of years for a more conven-
tional vehicle. Little did he realize he would go on to having a long and wellappreciated auto body and paint career spanning over 45 years. He has traveled between Muncie, IN, and cities in Tennessee over the years.
The Plymford 01 was a unique automobile that was built by a teenage Rick Thornbro in the late 1960s from the front of a 1957 Plymouth, the rear of a 1956 Ford and the tailgate glass from a 1958 Ford station wagon as a windshield. Credit: Winchester News Gazette
Thornbro never forgot about his first car. He kept the pictures of his first car and over the years has longed to have it back, due to its uniqueness and being his very first build. About 15 years ago, he was visiting Muncie and saw his beloved Plymford sitting in a high front yard on Madison Street. It was painted gold
metal flake at the time. “I really wish I had attempted to buy it back then and there,” he sadly states. “I haven’t seen it since. I have been to numerous car shows in the area asking about it and no one seems to have seen it,” he adds.
This photo shows the front of the Plymford 01 which was a 1957 Plymouth with the Tailgate glass from a 1958 Ford station wagon for a windshield. Credit: Winchester News Gazette
Before the end of the year, Thornbro and his family are heading south to Tennessee after being in Modoc, IN, for just over a year. Unfortunately, even when checking online and around the various local towns and friends, Thornbro hasn’t had any luck trying to find his Plym-
ford. As a last-ditch effort, a flyer has been made and given out to friends and posted in local frequented places hoping to get a lead on where this car may be. His wife would love to be able to buy him what would surely be one of the most personal and prized gifts she could ever give to him.
This photo shows the rear of the Plymford 01 which was a 1956 Ford. Credit: Winchester News Gazette
If you have any knowledge of who may have had, or possibly still does have this car, please call Thornbro at (765) 625-1319. He is sure the car is still out there somewhere. We thank the Winchester News Gazette for reprint permission.
autobodynews.com / DECEMBER 2019 AUTOBODY NEWS
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item you’ve already captured, and then display it on a comprehensive list of all potentially missed items. The user will then choose the items contained a ton of valuable informa- that apply and import them directly tion, but that it was hard to manually into the estimate.” Winning an award from SEMA can go through approximately 1,000 potentially missed items. They told us be a game-changer and Schulenberg that if there was any way to automat- knows that all too well. “We believe ically check an estimate with the that this technology is not out there with anything else, so we are really excited about its efficiency and the fact that it’s easy to use. It helps shops so that they don’t leave money on the table and create consistency amongst multiple writers. It is also an excellent training tool, especially for new shops that are looking to hire new people and expand. We will be sellCEO/Founder John Baker at Spray Booth Services won a ing it on a subscription basis runner-up award for its Airflow=Cashflow Remote Spray at $139 for the first year, and Booth Monitoring System. Credit: Ed Attanasio SCRS members can purguide that would be huge. So, for the chase it for $99 annually.” Were Schulenburg and his team past 18 months, we have been developing the product to make it a more excited when they found out that they sophisticated tool that can actually had won the award? “Absolutely,” he take your written estimate, import it said. “SCRS is an association whose into the system, will recognize the main goal is to help our shop memContinued from Cover
2019 New Products
Midwest Association December 2019 Events by Chasidy Rae Sisk AASP-MO Christmas Party and Toys for Tots Drive
AASP-MO’s Gateway Collision Chapter will hold its annual Christmas party on Dec. 11 when the group will also conclude their annual Toys for Tots toy drive. For more information about AASP-MO, visit www.aasp -mo.org.
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DECEMBER 2019 AUTOBODY NEWS / autobodynews.com
bers. We don’t traditionally create products, so this was a pleasant surprise. We know this award will give us a boost because the SEMA name
where body shop owners or managers can remotely monitor their spray booths and control the airflow and multiple functions,” Baker said. “Our system is ideal for shops with only one location or 20, to stay on top of your quality control without compromising productivity.” GUNIWHEEL captured the other runners up award for the GUNIWHEEL universal vehicle mounting system that features a tire and wheel-like design. Owner Sergio Rovito knows the Owner Sergio Rovito took one of the two runners up spots value of winning a SEMA with his GUNIWHEEL Universal Vehicle Mounting System. New Product Award beCredit: Ed Attanasio cause the SEMA name caris highly respected and carries a lot ries considerable weight in the of weight in the collision repair in- automotive industry, he said. “We dedustry. We are very humbled by this signed the GUNIWHEEL because we award and glad that we have created saw a definite need for an alternative something that is meaningful for this to jack stands and intended primarily for mounting purposes. Many colliindustry.” CEO/Founder John Baker at sion repairers use it to move vehicles Spray Booth Services is proud of his around the shop with a maximum patented pending monitoring system speed of 5 mph. It’s easy to install and that received one of the two runners doesn’t require any special adapters, up awards. “We have a product so shops love it.”
autobodynews.com / DECEMBER 2019 AUTOBODY NEWS
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NABA’s 2019 Annual Education Day Featured Lineup of Collision Repair Educators by Chasidy Rae Sisk
On Oct.18-19, the Nebraska Auto Body Association (NABA) hosted its 2019 Annual Education Day at the SW Holiday Inn in Lincoln, NE. According to NABA President Dave Yard, “NABA’s 2019 Education Day was awesome! This day was
jam-packed with information. This was not a venue for airing or whining about industry issues. This was all great information, and I would say this was the best event we have had as of yet.” The event began on Friday, Oct. 18 with a Meet and Greet which featured guest speaker Deric Krist of Kri-Tech Solutions, LLC. Yard stated, “Around 40 to 50 people met up in the lounge, while Deric informed us about keying estimates.”
Attendees enjoyed two intimate, informative days of industry training during NABA’s 2019 Education Day. Credit: NABA
The next day, Yard and NABA Vice President James Rodis welcomed attendees and issued an update about the NABA, where they briefly discussed the association and its goals. Next, Dave Dunn from Masters School of Autobody and Dave’s Autobody presented “How to Market Your Business.” Tom Tracy, owner of Tracy’s Collision Center, was very satisfied with Dunn’s presentation. He stated, “Dave Dunn is amazing. He has many great ideas, and not only is he full of great information, but he is also very entertaining.” On Saturday, Oct. 19, Tim Morgan of Spanesi presented “What Are You Missing on Frames,” where he 12
broke down all the steps required in structural repairs. Yard recalled, “Tim explained clearly how each job has many steps, and how each job can be different, even though the industry has only accepted set up and pull at a nominal rate of pay as a standard.” The morning’s sessions concluded with “Interactive Estimating Session,” presented by Mitchell International’s Ementi Coary who discussed OE procedures and demonstrated how Mitchell is incorporating those procedures into their estimating software. Participants then broke into groups for an opportunity to test it out.
NABA President Dave Yard presents award to Tracy’s Collision Center. Credit: NABA
Following lunch, Robert Grieve of SCRS and Nylund’s Collision provided an “Update From SCRS and What They Look for During a PRI.” He also discussed post-repair inspection, loss of value, and shared information about what post-repair inspectors look for. On top of that, Grieves shared anecdotes about some of the things they have found.
Dave Dunn from Masters School of Autobody and Dave’s Autobody presented “How to Market Your Business.” Credit: NABA
Next, Richard and Sam Valenzuela of National Auto Body Research (NABR) shared survey results. “They showed how we can use them, but I think the most important aspect of their presentation was how they demonstrated that we all have similar
DECEMBER 2019 AUTOBODY NEWS / autobodynews.com
challenges, big or small, like keeping employees, affording equipment and training,” Yard said.
to avoid some potential electronic problems. Yard shared, “All eyes were on Matt since every shop present deals with these issues every day.” Summarizing the event, Yard said, “Our event was well-attended, but given the information provided, we should have had many more shops in the seats. Congratulations to the top 10% of shops that showed up for this event and are willing to get involved with Robert Grieve of SCRS and Nylund’s Collision provided moving our industry to a an “Update from SCRS and What They Look for During a better place!” PRI.” Credit: NABA
The penultimate event on the agenda was a roundtable discussion where attendees asked questions and discussed a variety of industry issues. The final presentation, “Scanning and Calibrations,” was presented by Matt Hodges of Greenlight Automotive who shared many case studies from the field and also provided pointers on how
For more information on NABA and its future events, visit nebraskaautobody.com.
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Richard Campfield Files a Summary Judgement Motion in Safelite Lawsuit by Emmariah Holcomb, glassBYTEs.com
Richard Campfield, Ultra Bond owner and president, filed a motion in Ohio’s federal court seeking a summary judgement in certain aspects of Ultra Bond’s Lanham Act claim and Safelite’s counterclaim in its lawsuit against Safelite Group, Inc., Safelite Solutions LLC, and Safelite Fulfillment, Inc. (Safelite). The court has yet to respond to Campfield’s request. According to the court’s motion, Campfield believes a summary judgement should be granted in its Lanham Act claim for two main reasons: • “Safelite’s organized marketing campaign promoted the dollar bill rule as an objective standard for windshield repair (as opposed to a Safelite company standard) constitutes “commercial advertising or promotion” and; • Safelite’s self-described statements, and similar affirmative misrepresentations about the safety of repairing windshield cracks longer than six inches, made directly to insurers or end consumers as part of its organized marketing campaign are literally false and violate the Lanham Act.”
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Campfield also contends that Safelite’s counterclaims fail to stand in court. “Safelite bases its Unfair Competition claim on allegations that Plaintiffs circulated false rumors regarding Safelite’s business practices and use of the dollar bill rule through its website and statements to members to the VGRR [vehicle glass repair and replacement] industry, in part, to generate attention for [Plaintiffs’] baseless Lanham Act lawsuit against [Safelite]. Safelite’s claim fails as a matter of law because there is no evidence that Plaintiffs made a false representation of fact; or even assuming arguendo that there was a false representation, that any such representation harmed Safelite,” a portion of Campfield’s motion reads. The lawsuit began in 2015 when Campfield alleged Safelite had misleading advertising that favors replacement of windshields rather than repairs of long cracks, which have “wiped out a large portion (if not most) of the market for Ultra Bond’s products and services.” Campfield claimed Safelite’s advertisements and statements were false and damaged his business, which ac-
DECEMBER 2019 AUTOBODY NEWS / autobodynews.com
cording to court documents, does windshield repairs with long cracks. Ultra Bond developed a method of repairing windshield cracks that exceeded six inches in length and announced “its breakthrough in windshield repair around the same time Safelite began advertising all windshields must be replaced if it has a crack with or exceeding six inches,” according to court documents. Following Safelite’s requests to dismiss the lawsuit, the court decided to partially dismiss certain allegations mentioned in Campfield’s amended complaint. The Plaintiffs contends that three of Safelite’s common law causes of action—tortious interference with contract misappropriation of trade secrets, and conversion— are preempted by the Ohio Uniform Trade Secrets Act (OUTSA), and that others fail because they are barred by the statute of limitations, among other reasons. Currently, the Ohio court has yet to respond to Campfield’s motion for a summary judgement on the Lanham Act and Safelite’s counterclaim. We thank glassBYTEs.com for reprint permission.
Bill Shaw is Recipient of CIF Service Award
The Collision Industry Foundation (CIF) is proud to announce that the first-ever CIF Distinguished Service Award was presented to long-time Board member, Bill Shaw, at the SEMA Red Carpet awards breakfast on Nov. 6, 2019. Shaw joined the CIF Board as a Trustee in 2008, served as Board Vice President in 2009 2010, and was appointed to the position of Board President in 2011, serving in this role for the next nine years and working diligently to provide assistance to industry families in need of assistance. Shaw has been a tireless promoter of the CIF mission, demonstrating a selfless commitment to the cause, spending countless hundreds, or perhaps thousands, of hours over the past 12 years working with donors, recipients, and helping to drive awareness of CIF. The CIF Board of Trustees extends their deep gratitude to Shaw for his enduring support over the years.
ATRI and MATR Soar to New Heights With Combined 2019 Convention and Trade Show by Chasidy Rae Sisk
On Oct. 25 and 26, the Auto & Truck Recyclers of Illinois (ATRI) and the Missouri Auto & Truck Recyclers (MATR) combined forces to host the 2019 MO/IL Convention and Trade
Show at the Best Western Premier in Alton, IL. This year’s theme was “Soaring to New Heights,” and the event rose to the challenge as automotive recyclers converged for education, industry updates, networking and fun. According to ATRI Executive Director Michelle Lechner, “The MO/IL show was a huge success and exceeded all my expectations and met our goal of educating automotive recyclers. Participants’ responses have been overwhelmingly positive.” The convention began on Friday, Oct. 25, with a tour of Grossman
Iron & Steel in St. Louis. On Friday evening, the trade show opened for Exhibitor Appreciation Night. Lechner shared, “All mingled and spoke with the exhibitors while eating hors d’oeuvres during the cocktail reception. The room was full. There were about 40 yards that came through. We then had our live auction. We had placed some of the items at the exhibitors’ table which drew people to them. Our auction was a bit hit, and one item alone brought $6,000!” Saturday, Oct. 26 began with breakfast with the exhibitors, and attendees heard several short presentations from exhibitors. The educational portion of the meeting commenced at 11 a.m. Car-part.com presented “Crashlink and Car-Part Interchange Plus Options for All Management Systems” before lunch. Then, George Metos discussed “Business Options for Small Operators.” The afternoon’s training sessions included “Increase Profitability Through eBay Sales” by Hollander, “Maximize Your Scrap and Core Values” with Legends Smelting, and “Bounty Hunter 2019 – Defective
Takata Airbag Recovery Self Service – Operations and Marketing Update,” presented by Paul D’Adamo of RAS Cores.
Lechner expressed, “These types of events are important because, in addition to the educational aspect, they give auto recyclers a chance to meet
Convention participants enjoyed a pig roast at Red’s Auto Parts on the last night of the event.Credit: ATRI
The 2019 MO/IL Convention and Trade Show featured many educational opportunities for attendees. Credit: ATRI
Saturday afternoon concluded with VET Environment’s IL Green Car Awards followed by the MATR Board/Membership Meeting. Saturday evening featured a pig roast at Red’s Auto Parts, complete with hayrides through the yard and live music by Rogers and Nienhaus.
new auto recyclers and visit with the ones they already know. They may meet someone to do business with, and they learn a lot from each other.” For more information on ATRI, visit illinoisautorecyclers.com. For more information on MATR, visit matronline.com.
autobodynews.com / DECEMBER 2019 AUTOBODY NEWS
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Continued from Cover
Industry Hears From
sure whether to believe her parents that her husband, Matthew, had also survived the accident and was just in another hospital. She said it only added to the couple’s trauma to later learn that their injuries were likely exacerbated
that their injuries in the subsequent accident were more severe because the roof separated and failed to protect them as it would have if Honda’s repair procedures had been followed. The Seebachans also sued State Farm for its alleged role in the shop’s choice of repair procedures; that lawsuit was settled a year ago without the terms of the settlement being disclosed.
“It’s one thing to be dealing with the most traumatic thing in your life, but to find out there were choices made that increased the likelihood that this happened to you is just re-traumatizing. There was a whole different grieving process that had to happen.” — Marcia Seebachan The discussion at CIC did not focus on the lawsuit, but rather on how the incident has impacted the Seebachans. Marcia recovered more quickly than Matthew though her injuries were severe: broken arm, wrist, femur, feet and pelvis, perforated intestines, and torn aorta lining. She required several surgeries to repair the tendons that attach her skull to her spine. Matthew’s severe burns, particularly on his lower legs, required more than two years of daily wound cleaning. He’s been unable to return to work nor continue his training to become a registered nurse. The couple has had to give up on their plans to become foster parents. Marcia Seebachan said as a clinical social worker, she must adhere to a code of ethics that requires her to use only evidence-based practices with clients. That makes it even more difficult for her to fathom why anyone would use a practice in their field – such as a repair procedure – without evidence and research that it is effective and appropriate. That’s why the Seebachans testified in favor Matthew and Marcia Seebachan told CIC attendees of legislation proposed in about the impact a shop’s failure to follow OEM repair procedures has had on their lives. Credit: John Yoswick Texas earlier this year that, if passed, would have rebuying the used vehicle, the shop quired the use of OEM repair prohad attached a replacement roof to cedures. Marcia Seebachan said that the vehicle (after hail damage) using the second or third or subsequent structural adhesive, even though owners of a vehicle deserve the same Honda’s repair procedures called for assurances the original owner had of the use of welds. The Seebachans ar- that vehicle’s engineered safety. “If you’re going to tell me this gued successfully in their lawsuit by the body shop’s decision – prior to the Seebachan’s purchase of the vehicle – to attach a replacement roof to it using adhesive rather than the welds called for by the automaker. “This wasn’t just a series of unfortunate events. This was something intentionally chosen to have been done to the vehicle that impacted us,” Marcia Seebachan said. “It’s one thing to be dealing with the most traumatic thing in your life, but to find out there were choices made that increased the likelihood that this happened to you is just re-traumatizing. There was a whole different grieving process that had to happen.” Two years ago, the Seebachans won a $42 million judgement against the Texas dealership body shop after an accident involving their 2010 Honda Fit. Prior to the Seebachans
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DECEMBER 2019 AUTOBODY NEWS / autobodynews.com
repair work is as good or better than the original design, then you should be able to show evidence to support that,” she said. CIC Chairman Jeff Peevy, who along with his wife, Marie, conducted the 40-minute conversation with the Seebachans at CIC, said his goal was to let the industry get to know the people they likely had previously only read about. “This is really about human impact as a result of bad decisions,” Peevy said. “Every one of us in this industry is in a position to make decisions. Those decisions impact people and their vehicles, their families and their safety. So I think it’s important that we start to think about the decisions we make, that we always consider those people who put their lives in our hands when we repair vehicles. We all, in every segment, have a role to play in these decisions.” He thanked the Seebachans for traveling to Las Vegas and speaking at CIC. “There’s no telling how many lives you have saved because of your strength and courage and willingness to come here and tell your story,” he
said. Marcia Seebachan said she knows many people undergo traumatic experiences without being given an opportunity, as she feels she and Matthew have had, to create some positive outcome from those experiences.
Dan Risley of CCC Information Services issued a statement affirming that the company has not and will not share data with CARFAX. Credit: John Yoswick
“We’re grateful for everyone being willing to sit in this space with us and hear our story, and hope you walk away with it when you make decisions in your practices,” she said. “That’s all we can hope for, is that you’ll remember that.” See Industry Hears From, Page 20
autobodynews.com / DECEMBER 2019 AUTOBODY NEWS
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Ohio-Based Nagy’s Collision Centers Sells to Caliber Collision
St. Louis School-Business Partnership Presents at WAC Meeting
by Staff, The Daily Record
by Chasidy Rae Sisk
Nagy’s Collision Centers has sold all ten of its Ohio locations to Caliber Collision, a nationwide company with more than 1,000 auto shops.The sale marks the end of 46 years of family ownership, according to a prepared statement from
Nagy’s Collision Centers is now Caliber Collision. This one in Orrville, Ohio, is one of ten locations Nagy’s sold to Caliber Collision. Credit: Mike Schenk, The-Daily-Record.com
the company. Brothers Ron and Dan Nagy will still run Pro Touch Automotive Detailing, which is located at 4653 Cleveland Road in Wooster, Ohio. The terms of the sale were not released. Caliber Collision has retained Continued from Page 16
Industry Hears From
Companies say they don’t share data with CARFAX. After discussions at several industry events in recent months about shop data from estimates or parts orders relative to a particular vehicle seemingly resulting in an entry on CARFAX or another history report for that vehicle, a number of companies are releasing statements saying they are not the source of such data “leakage.” “We don’t share data with CARFAX, never have shared data with CARFAX, have no intention of sharing data with CARFAX,” said Dan Risley at CIC, vice president of quality repair and market development for CCC Information Services. “So if you are writing an estimate in CCC ONE and it shows up on some customer’s CARFAX report, you need to do some research on your end: who is pumping data from your system, or if one of your partners that you’re sharing data with is sharing it with someone else.” 20
all managers and technicians at each of the Nagy’s locations, the company said. “So you will continue to see the same friendly faces and next-level service that you have come to know and trust,” the statement says. In addition to continuing to run Pro Touch — which specializes in services such as detailing, ceramic coatings, paint protective films, spray-on truck liners and rustproofing — the Nagy’s are adding Nagy’s Property & Maintenance to their family of businesses. The company began in 1973 when Dave Nagy established Nagy’s Body & Frame in Doylestown, Ohio. He sold the business to his sons Ron and Dan in 1995. They expanded the brand to ten locations throughout Northeast Ohio, including in Wooster, Orrville, Ashland, Akron, Medina and Wadsworth. Nagy’s purchased Pro Touch in 2012 from brothers Mark and Ryon Mays, who continue to manage day-to-day operations, according to the statement. We thank The Daily Record for reprint permission.
CCC’s statement came just a week after OEConnection told users of its CollisionLink system that the company “does not and has never provided or sold data to CARFAX, AutoCheck or any other vehicle history reporting company.” Frank Terlep, who co-chairs the CIC’s “Data Access, Privacy and Security Committee,” with Risley, gave “a big shout out” to such companies that have “stood up and said we’re going to protect our customers’ data.” He also shared a first draft of “Golden Rules” the committee is developing for those entities accessing and using shop estimate data. Those five rules call on such companies to make it clear what data is being used and why, to pledge to not misuse or allow others receiving the data to misuse it, and to give customers “the choice of what to share and what not to share.” Terlep said the committee welcomes feedback on the draft. He said the committee envisions presenting the rules, once finalized, to all companies using industry data, and to recognize those companies who pledge to abide by them.
DECEMBER 2019 AUTOBODY NEWS / autobodynews.com
At noon on Oct. 16, Women in Automotive and Collision (WAC) held its October meeting at Dean Team Volkswagen’s Ascent Room in Ballwin, MO. WAC invited guest speaker Diana Wilhold, president of the St. Louis School-Business Partnership (STLSBP), to discuss the organization’s history and mission.
STLSBP is a 501(c)3 organization comprised of local businesses and school districts within the region, designed to build effective partnerships between the two in order to prepare students for the future workforce. WAC President Shelly Jones stated, “These events are full of educators that lead STEM, CAPS, and PLTW programs at area schools. Many other industries are represented at their events, but we
learned that no one is representing the automotive and collision industries at their functions. Attendees’ feedback indicated that this was a very informative meeting.” WAC also discussed their open house, scheduled for Wednesday, Nov. 20. More information will be announced via the association’s Facebook page and website once it becomes available. Jones said, “The open house is free to guests and will be a good time for people to learn about WAC. It’s also a great opportunity for WAC to express our gratitude to our sponsors and members; without their support, we would not be able to achieve all that we do.” WAC is currently seeking industry professionals to fill two officer positions in January. In 2020, WAC will begin holding meetings every other month in order to “allow our members time to get to more events to promote careers in the industry and for the board to meet,” Jones explained. For more information on WAC, their events and initiatives, visit www .wacstl.com.
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Changing lives for these six families is what we’re all about, and it takes a collective effort of industry leaders to make it all happen.” The recipients this year conthe afternoon. NABC Chairman of the Board sisted of four families, one couple, Darren Huggins opened the presenta- and a single mother whom all had tion as he welcomed those in atten- one thing in common—the need for dance. “Every year, this is the biggest reliable and affordable transportaevent that we put on for all of those tion. Chris Feliz and Amanda Holin the industry who support the work of the National Auto Body Council,” land received a 2018 Chevy Malibu Huggins said. “I am so proud to be that was donated by Hertz and repaired by Service King Red Rock. The parents of four who relocated to Las Vegas from a small town in Arizona never imagined that they would end up homeless. But luckily, they found the Family Promise Homeless Shelter that helped them on the path back to independence. Now they both have housing, full-time jobs Felicia Houston is a hardworking single mother of an 11year-old son, and now she will be driving a 2017 Nissan and a car that is safe and reAltima that was donated by State Farm and refurbished liable. by Gerber Collision. Credit: Ed Attanasio “We and the kids are so involved with this amazing program grateful for this incredible gift. It’s that has now given away more than also a valuable lesson for our chil2,200 vehicles since its inception. dren because it shows that yes–there Continued from Cover
Six Cars Given Away
are good people out there who are willing to help others,” Feliz said. Cathy Fromoltz and her husband John received a 2017 Toyota Corolla that was donated by GEICO and refurbished by Gerber Collision – Henderson. Cathy Fromoltz was selected by Lake Mead Ministries to help her get back on her feet after
who is mentally challenged and lives with them. “Our lives changed the minute they unveiled that car,” Cathy Fromoltz said. “We are so happy and humbled, I don’t really know what to say but thank you!” Jeremy Davis and Naomi Jenkins, have worked hard to earn their independence and the new car will allow them to do even more. As parents of two, they trade work and child-care responsibilities between the day shift and the evening shift. They spent just a few months in the Family Promise shelter program before moving on to their own home. They reChris Feliz and Amanda Holland posed with NABC ceived a 2018 Ford Fusion President and CEO Bill Garroutte parents right before receiving a 2018 Chevy Malibu that was donated by that was donated by EnterHertz and repaired by Service King- Red Rock. Credit: prise and refurbished by Ed Attanasio CARSTAR Collision Maslosing her job. Subsequently, she ters in Las Vegas. “Now we can get to daycare, found out she had cancer and without any insurance, the couple had to school and work without relying on sell their car to cover bills. Cathy and public transportation, so this a gift her husband, who is disabled, moved that will definitely make an incredito Las Vegas to care for John’s par- ble difference in our lives,” Jenkins ents. They also have an adult son said.
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Felicia Houston is a hardworking single mother of an 11-year-old son who said reliable transportation is the only gift she wants for Christmas. Santa delivered a 2017 Nissan Altima that donated by State Farm and was refurbished by Gerber Collision. She is enrolled in the Family Promise of Las Vegas Housing and Stabilization Program and has been employed at Mandalay Bay Hotel for the past six years. She has been struggling to get to work and travel throughout the community on public transportation. Even though she has a reliable job she has not been able to save money to buy a car. With the gift of the vehicle, Christmas came early for Houston. Janata Gibson, and her four teenagers and one pre-teen, have worked hard to keep her family together and continue their independence. She moved to Las Vegas a year ago and landed a job within weeks, but the family did not have housing. They found it would be difficult to keep the family together because some of the shelters place older teens in a separate dorm of the building. She called Family Promise, and there
was an opening. Gibson enrolled as a family, and there was no separation of the teens. Family Promise guided the family with the necessary resources to obtain a beautiful apartment for her family. With the gift of a 2018 Honda Civic from Progressive that was refurbished by Caliber Collision, Gibson is on her way to freedom.
During the luncheon, the Hall of Eagles honored Mike Anderson as its 2019 inductee for his dedication and service to the collision repair industry.
When Gibson saw her Honda Civic for the first time she nearly lost it. “Wow, this is a miracle!” One additional gifting as part of this year’s program was presented
earlier this fall because the family had an immediate need for transportation. Ma’Lia Ashe-Wiggins received a 2014 Toyota Corolla that was donated by Allstate and repaired by Service King – Grass Valley. Ashe-Wiggins has three little boys. She moved to Las Vegas from California due to domestic violence. When she arrived, she was working two jobs and caring for her children, two of whom have disabilities. She was let go from one job due to her childcare duties and medical needs. That led her to get behind on her rent, and she became homeless. Family Promise provided her and her family shelter, food and supplies, which allowed her to work every day and keep her children in school and daycare. Also, the Hall of Eagles honored Mike Anderson as its 2019 inductee at the luncheon, and Margaret Keith was recognized for her work on the NABC F.R.E.E. programs over the years. The Hall of Legends was established in 1989 as the collision industry’s Hall of Fame. It honors exceptional individuals whose longterm efforts have reached beyond
their jobs and self-interest to make significant contributions towards the betterment of the industry, according to its website. Each year, only a select few distinguished individuals are inducted into the Hall of Eagles through the nominations and votes of current members of the Hall. NABC Recycled Rides is a unique program in which businesses from every facet of the collision repair industry team up to repair and donate vehicles to individuals and families in need of reliable transportation. Since the inception of the NABC Recycled Rides program in 2007, members of the National Auto Body Council have donated more than 2,200 vehicles valued at more than $36 million.
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Senators Propose Elevated Status for National Historic Vehicle Register by Larry Edsall, The Classic Cars Journal
Two Midwestern senators, one a Republican and one a Democrat, have re-introduced The National Historic Vehicle Register Act (S 2455) that would elevate the status of the Historic Vehicle Association’s documentation of culturally important vehicles.
The Jenkins family Volkswagen van was on display on the National Mall this year during the ‘Cars at the Capitol’ event. Credit: HVA photos
Senators Gary Peters (D-Michigan) and Rob Portman (R-Ohio) are co-sponsors of the bipartisan legislation that would require the Department of the Interior “to create a register administered by the Library of Congress to safeguard the innovative feats of American engineering by documenting historically significant automobiles, motorcycles, trucks, and commercial vehicles.” Peters sponsored similar legislation when he served in the House of Representatives. He was elected to the Senate in 2014. He and Portman also recently introduced legislation to improve transparency in federal spending. To date, the new legislation has been referred to the Senate’s Energy and Natural Resources committee. The current National Historic Vehicle Register is part of Inte-
rior’s Historic American Engineering Record. “The National Historic Vehicle Register Act will create a standalone register to preserve the records of historically significant vehicles including short narratives, photographs, and engineering drawings of each vehicle,” according to a news release from the senators. “To be eligible for the register, vehicles must be connected to a significant person or event in American history, have a unique design or be a rare model.” Senator Peters is quoted in the news release: “Ever since the first cars rolled off the assembly lines, generations of innovative automobiles have helped power our economy and redefine our culture,” “I’m proud to reintroduce this
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Sen. Rob Portman in his Model T. Credit: Twitter photo
“This bipartisan bill would hold up the American craftsmanship that produced historic motorcycles and cars like the Model T that changed our economy and changed the way we live in such important ways.” Diane Parker, vice president of the Historic Vehicle Association, said, “We are grateful to Senator Peters and
Senator Portman for championing the reintroduction of the National Historic Vehicle Register Act. “This bi-partisan legislation would fill a long-neglected gap in recognizing the automobile as part of American technological and engineering legacy, along with its cultural impact over the past 120+ years.” The HVA already has documented 18 vehicles that have become part of the National Register. The most recent are a 1969 Chevrolet Corvette Stingray originally owned by Apollo 12 astronaut Alan Bean and a 1966 Volkswagen Microbus used during the Civil Rights Movement in the 1960s and donated by the family of Esau and Janie B. Jenkins to the Smithsonian National Museum of African American History and Culture. “These stories are not just for car guys and girls,” Parker said in an interview with the Detroit Free Press. “These are American stories.” We thank The Classic Cars Journal for reprint permission.
1969 Chevrolet Corvette originally owned by astronaut Alan Bean during its display on the National Mall in Washington, D.C. Credit: The Classic Cars Journal
bipartisan legislation to preserve Michigan’s rich automotive history and recognize the significance of automotive innovation towards transforming everyday life in America.” Sen. Portman noted: “Ohio is the second biggest car producing state in the Union and more than 300,000 Ohioans work in the auto industry. Making cars is part of who we are.
CCC Strengthens Network for Parts Marketing CCC Information Services Inc. (CCC) and BMW of North America (BMW) announce that the automaker will leverage the CCC Promote technology to provide dealers with a powerful new marketing solution to price and promote parts to collision repair facilities while estimates are being written. CCC Promote offers OEMs a way to present promotional pricing early in the estimating process when replacement part decisions are being made. Prices can be customized by
“At home in my garage, I have a Model T Ford with its original 1917 Ohio license plates: the same model and year that my Dad drove to high school in Cincinnati. I’ve bought two Ohio-made cars in recent years, but that Model T will always be special to me.
vehicle make, model, year, or part type. “CCC is proud to support BMW and we value their endorsement of CCC Promote,” said Jim Kinsherf, vice president, OEM Group for CCC. “CCC ONE processes more than $13 billion in parts annually. By making CCC available to its dealers, BMW parts can be seen and made available within the estimating workflow of a dynamic community of repairers. We’re excited to support their parts program.”
DECEMBER 2019 AUTOBODY NEWS / autobodynews.com
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P HONDA ILLINOIS
Schaumburg Honda Automobiles Schaumburg
847-884-8898 847-884-6632 Dept. Hours: M-F 6:30am-Midnight; Sat 8am-5pm k.kelley@rohrman.com
INDIANA
Bob Rohrman Honda Lafayette
800-488-3537 765-448-1000 Dept. Hours: M 7:30-8; Tue-F 7:30-6; Sat 8-3 Brho.partsmgr@rohrman.com
MICHIGAN
Suburban Honda Far mington Hills
248-427-7996 Dept. Hours: M, Thu 7-8; Tue, W, F 7-6; Sat 8-3 nowiesny@suburbancollection.com
Victory Honda Plymouth
800-824-4646 734-453-3600 Dept. Hours: M 7:30-8; Tue-F 7:30-6; Sat 8-4 Karl_messer@victoryplymouth.com
ACURA ILLINOIS
Joe Rizza Acura Orlando Park
708-460-6369 708-403-7770 Dept. Hours: M-W 8-5:30; Thu 8-7 F 8-4:30 Sat 8-2 acuraparts@rizzacars.com
McGrath Acura of Morton Grove Morton Grove
847-470-2309 Dept. Hours: M-F 7-9; Sat 8-6 acparts@mcgrathag.com
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DECEMBER 2019 AUTOBODY NEWS / autobodynews.com
3
3
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Please contact these dealers for your Honda or Acura Genuine parts needs. MICHIGAN
MISSOURI
MISSOURI
OHI O
Zeigler Honda
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H a z e l wo o d
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Dept. Hours: M-Thu 7-8; F 7-6; Sat 8-4 bobsmith@zagteam.com
Dept. Hours: M-Sat 7-6 Lrowe@bommarito.net
Dept. Hours: M, W, Thu, F 7:30-6; Tue 7:30-7; Sat 9-1 dvice@roperauto.com
Dept. Hours: M-F 7:30-6; Sat 8-4 jayhondaparts@gmail.com
Ed Napleton Honda M I N N E S O TA
Brookdale Honda Brooklyn Cente r
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Dept. Hours: M-Sat 7-6 gethondaparts@napleton.com
Dept. Hours: M-Thu 7-9; F 7-6; Sat 8-6 parts@lutherbrookdalehonda.com
Columbia Honda
Buerkle Honda
573-818-3650
St. Paul
800-592-9514 651-484-0975 Dept. Hours: M-Thu 8-9; F 8-6; Sat 8-4:30 hondaparts@buerkle.com
Richfield-Bloomington Honda Richfield
Columbia
WIS C O N S I N NEBRASKA
Honda of Lincoln Lincoln
800-742-7811 402-437-1201 Dept. Hours: M-F 7-5:30; Sat 7-12 hondaparts@hondaoflincoln.com
Russ Darrow Honda Milwaukee
888-318-1671 414-586-5401 Dept. Hours: M-F 7-6; Sat 7-4; Sun 8-4 hondaparts@russdarrow.com
Superior Honda of Omaha
Dept. Hours: M-F 8-5; Sat 8-4 gropp@fletcherauto.com
Omaha
Frank Leta Honda
888-408-0911 402-408-1100
St. Louis
888-680-6025 636-336-5003
Jay Honda
Dept. Hours: M-F 7-5:30; Sat 8-6 ianw@hondaofomaha.com
Dept. Hours: M-F 7-6; Sat 7-5 hondaparts@frankleta.com OHIO
800-328-2703 612-866-8197
Honda of Tiffany Springs
Dept. Hours: M-Thu 6:30-9; F 6:30-6; Sat 6:30-5 parts@rbhonda.com
816-452-3221
Kansas City Dept. Hours: M-Fri 7-6; Sat 7-4 parts@hondaoftiffanysprings.com
Apostolakis Honda Cortland
800-900-4600 330-638-3060 Dept. Hours: M-F 7:30-5:30; Sat 8-4 parts@apostolakisauto.com
MICHIGAN
MINNESOTA
Acura of Troy
Luther Bloomington Acura
Troy
Bloomington
800-935-0923 248-643-0900
800-451-5078 952-887-0600
Dept. Hours: M 7:30-8; Tue-F 7:30-6; Sat 10-3 parts286@acuraoftroy.com parts287@acuraoftroy.com
Dept. Hours: M 6:30-6; Tue-F 6:30-9; Sat 8-4 parts@bloomingtonacura.com WISCONSIN
M I N N E S O TA
Buerkle Acura Minneapolis
800-717-3109 763-488-1122 Dept. Hours: M, F 7-5:30; Tue-Thu 7-7; Sat 7:30-4 acuraparts@buerkle.com
Acura of Brookfield Brookfield
800-383-3936 262-439-6029 Dept. Hours: M-Thu 7:30-6; F 7:30-5; Sat 8-4:30 patrick.murphy@zimbrick.com
autobodynews.com / DECEMBER 2019 AUTOBODY NEWS
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Product Innovation with Stacey Phillips
Stacey Phillips is a freelance writer and editor for the automotive industry. She has 20 years of experience writing for a variety of publications, and is co-author of “The Secrets of America’s Greatest Body Shops.” She can be reached at sphillips.autobodynews@gmail.com.
3M Showcases New and Existing Products During SEMA Show More than a century ago, 3M was established in Minnesota as a smallscale mining venture called Minnesota Mining and Manufacturing Company. Fast forward to 2019, and
the company now operates in 70 countries and creates products and technology for a wide variety of industries. “At 3M, we use science to improve lives and help solve the world’s toughest challenges,” said Mike Roman, chairman and CEO of 3M. During the SEMA Show in Las Vegas, attendees had an opportunity to see new and existing 3M products
in two different booths. Autobody News sat down and talked to Dan Wittek, 3M application engineering manager, and Ricky Miller, 3M senior technical service engineer, about some of the products on display. The following is a summary of the highlights.
Accuspray™ and PPS™ Series 2.0 Kits and Accessories This family of products includes the PPS™ Series 2.0 Spray Cup System, PPS™ Series 2.0 starter and refill kits, and the Accuspray™ spray gun and paint cup kit. 3M created the PPS™ disposable paint cup system almost 20 years ago. The goal was to improve efficiency, reduce waste and speed up the prep and cleanup portions of painting. About a year ago, the company introduced the PPS™ Series 2.0 spray cup system to the market with an improved design for
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Precision Poly Tape Launched in July 2019, 3M™ Precision Poly Tape is the first advancement in general masking tape since the company originally invented it in 1924. Miller said the product features a polyethylene film that is low-profile, durable, waterproof, highly conformable and hand-tearable. It was designed to reduce slivering and leave a professional edge without the need for razor blades or other tools. When used, the backing conforms and (Back row l to r) Shawn Collins and Dan Wittek. (Front stretches around curves row l to r) Ian Shaw and Rob Blue. Credit: Stacey Phillips and has indicator lines that area, so you get a faster, smoother show when it is stretched too far, acflow of paint.” In addition, Wittek cording to Miller. In addition, it can said the locking mechanism for the be left on for up to seven days without collar is integrated into the lid, which adhesive transfer, slivering, ghosting is a feature that painters appreciate. or tape tracking.
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an easier painting process. “There is a more solid fixturing to the spray gun so it’s more robust,” explained Wittek. “There is also more filter
DECEMBER 2019 AUTOBODY NEWS / autobodynews.com
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Perfect-It™ 1-Step Paint Finishing System Introduced at the same time as Precision Poly Tape, the Perfect-It™ 1Step Paint Finishing System was designed to eliminate the need for a rubbing compound. Traditionally, Wittek said repairers used a heavy buffer and applied two to three applications of rubbing compound and then additional polishing. 3M’s new system allows for a more efficient process utilizing specialized abrasive
duces a deeper shine and flawless finish. “The Trizact™ abrasives are very forgiving and can allow somebody who is more novice to have the opportunity to produce really reliable, consistent results,” said Wittek.
Cavity Wax Plus Cavity Wax Plus provides corrosion protection for internal body panels, frame rails and structural enclosures. The system consists of a convenient aerosol spray can to eliminate the need for bulk spray equipment as well as three application wands in different lengths for harder-to-reach access. Wittek said OEMs recommend applying internal anti-corrosion material, including cavity wax, during a repair. “With the way our industry is changing, and the importance of folRicky Miller talked about 3M’s latest innovations during lowing OEM repair procethe SEMA show. Credit: Stacey Phillips dures and making certain a discs. When used with the 3M™ repair is done correctly, it’s imporHookit Purple Finishing Film 260L tant that it lasts,” he said. Discs and 3M™ Trizact™ 3000 and 8000 Grade Hookit Foam Abrasive CubitronTM II Abrasives Discs, Wittek said the system pro- 3M recently added 400+ grade discs
and sheet rolls to its family of Cubitron™ II Abrasives. Wittek said the new 400+ grit offers a very fine, highquality finish for paint preparation jobs like featheredging body filler, smoothing primer and sanding OEM e-coat. “It can cut through material 30
Blue Abrasive with a ceramic mineral blend; a high-power, VOC-compliant brake cleaner; a Headlight Restoration Kit; as well as an Auto Water Pump & Timing Cover Repair Kit with a threadlocker and an Auto Oil Pan & Valve Cover Repair Kit. 3M has also introduced additional configurations and sizes of its Blue Abrasives family, which are available in the Hookit™ (hook and loop) and Stikit™ (adhesive backed) attachment systems. “In addition to selling innovative products, we are doing everything we can to (l to r) Ricky Miller, Steve Garland, Heather Paddison be an educational resource and Chris Feather at the indoor 3M booth. They are for body shops,” said Witstanding in front of the 1969 custom Mercedes-Benz tek. “Our goal at 3M and the 280SEL, created by racer and builder, Josh Stahl and automotive aftermarket diVescio’s Customizing and Restoration. Other vehicles in the booth included a Shelby Daytona Coupe built by Chip vision is to sell processes to Foose and a 2007 Harley-Davidson Soft Tail Special. make our customers more Credit: Stacey Phillips efficient in their work.” percent faster and lasts twice as long Some of the educational reas traditional abrasives,” said Wittek. sources offered by the company In addition, it takes less time to sand, include 3M Standard Operating which improves overall productivity. Procedures (SOPs), a YouTube Miller shared information about channel, and the 3M Collision Readditional 3M products on display pair Academy. For more informaduring the show including 3M™ tion, visit www.3m.com.
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WD-40 Partners With SEMA Cares to Create Old School 1966 Ford Bronco SEMA attendees got a chance to look at the WD-40® X SEMA Cares “Year of the Bronco” was the theme 1966 Boosted Bronco and see at the 2019 SEMA Show, and that’s demonstrations of WD-40 Brand why WD-40 Company, in conjunc- products, many of which were used tion with SEMA Cares rebuilt a 1966 during the Boosted Bronco restoration. Every year, WD-40 selects a vehicle rebuilder for its reputation and skillset to work on its SEMA Cares car. This year it was LGECTS Motorsports of San Dimas, CA, with Louie Morosan and his two daughters Theresa and Sarah working side-by-side to make the Bronco a show-stopper. “It was a pleasure to do this vehicle because it is More than 20 companies were involved in the build by going to raise money for a donating their time, skills, or products to the project. good cause,” Louie MoCredit: Ed Attanasio rosan said. “It made it even Ford Bronco. After its appearance in sweeter to do the work with my two WD-40’s booth, it will be auctioned daughters and members of our crew. off to raise money for ChildHelp, a We are in this business to make nonprofit organization dedicated to money, of course, but when we can the prevention and treatment of child do something special like this with a major name like WD-40, that makes abuse. by Ed Attanasio
Luther Bloomington Subaru ER TER ENT YOUR SUBARU CAR PARTS CEN
it really satisfying and good for the soul.” Morales, SEMA Garage mechanical engineer, played a role in the design of the Boosted Bronco. “We always love partnering up with companies such as WD-40,” he said. “We wanted to retain a lot of the original aspects of this 1966 Ford Bronco, but we added a more powerful engine and a lot of new features. To get so many eyes on this vehicle and get such great feedback throughout the
show is really a big deal!” WD-40 Brand debuted the Boosted Bronco three years ago at the 2017 SEMA Show with builder Aaron Vaccar, with rave reviews. That year, the Boosted Bronco was given a 3.5L eco-boost, a twin-turbocharged engine with six-speed automatic transmission. For the 2019 SEMA Show, WD-40 wanted to surpass what was achieved two years ago, so it took the rebuild to the next level and made numerous updates, including a brand-new fuel system and custom exhaust; custom fabricated turbo piping; new front and rear suspension with a 5inch lift and new front and rear axles; custom brown leather seats, a rear bench and fully carpeted interior to give an old-school aesthetic; new front and rear door panels with side mir(l to r) LGE-CTS Motorsports of San Dimas, CA, turned the rerors; six-point roll cage and building project into a family affair, with Louie Morosan and new exterior trim, wheels his two daughters Sara (left) and Theresa (right) working on the SEMA Cares 1966 Ford Bronco.Credit: Ed Attanasio and tires.
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“It’s great to be able to modify an iconic vehicle like the Ford Bronco using WD-40 Brand products, particularly as the 2021 release approaches,” said Mike Spagnola, SEMA vice president of OEM and
profits benefitting ChildHelp, one of the charities supported by SEMA Cares. “The WD-40® X SEMA Cares 1966 Boosted Bronco build is meant to inspire the next generation of automotive technicians to live life hands-on and continues WD-40 Company’s commitment to giving back,” said Erin Bala, director of brand marketing and innovation at WD-40 Company, which to date has donated more than $1 million to SEMA Cares charities through vehicle restoration and auctions. In addition to checking out the Boosted Bronco at the WD-40 Brand booth, SEMA Show attendees were SEMA Garage Mechanical Engineers Luis Morales (left) able to test the brand new and Conner Forcucci-Morris worked on the vehicle. WD-40® Specialist® PeneCredit: Steve Cummings, WD-40 trant with a Flexible Straw product development. “We’re hon- as it debuted at the show. Attendees ored to be able to participate in the could also enter for a chance to win build with WD-40 Company and sup- a collection of WD-40 Brand products and gear. port SEMA Cares.” They also learned how WD-40 After being on display at the SEMA Show, the vehicle will be auc- Multi-Use Product and the WD-40® tioned off with 100 percent of the Specialist® line of products played
a critical role in the Boosted Bronco build, including WD-40® Specialist® Carb/Throttle Body & Parts Cleaner; WD-40® Specialist® Industrial-Strength Cleaner & Degreaser; WD-40® Specialist® Penetrant with Flexible Straw; WD-40® Specialist® Electrical Contact Cleaner Spray; WD-40 EZ-REACH; WD-40® Specialist® Spray & Stay Gel Lubricant and WD-40® Specialist® True MultiPurpose Grease. Build partners that donated products for use on the Bronco include: Currie Enterprises; Wilwood Brakes; Wheel Pros; Toyo Tires; Energy Suspension; Drake Automotive; Solo Motorsports; Skyjacker Suspension; Lund International; NRG; Classic Instruments; Auto Custom Carpets; LGE-CTS; Distinctive Industries; PPG; Lokar; Magnaflow; Summit Racing; Hellwig Products; Yukon Gear & Axle; Tom’s Bronco Parts; Wild Horses 4x4; Flaming River; Tom Woods Custom Driveshafts; Greddy Performance Products; Weld Hard Fabrication; Covercraft; Painless Wiring; 3D Liquid Graphics; and Optima Batteries.
NABC 2019 Award Winners Announced
At the 2019 SEMA Show, the National Auto Body Council (NABC) presented the awards to its annual award winners. “There are collision repairers who are doing incredible work to build their businesses and serve their local communities,” said Bill Garoutte, president and CEO of the NABC. The NABC Body Shop Image Award was presented to Paul Branning of Branning Collision, with six locations in New Jersey. They were selected for décor and ambiance at their location at 98 Crow Hill Rd., Freehold, NJ. The NABC Award of Distinction was given to April Lausch, marketing manager for Faulkner Collision Center with 12 locations in Pennsylvania. Faulkner was honored for her support of many NABC events over the year. “We are so proud to be able to recognize the leaders in shaping the image of the collision repair industry,” said Marie Peevy, co-chair of the NABC Awards Committee.
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The Future of DRP: Is There One? by Autobody News Contributor
With an estimated 22,000 collision repair shops across the country dependent on Direct Repair Programs (DRPs), Pete Tagliapietra of NuGen IT said businesses need to pay close attention to the paradigm shift occurring in the industry related to these programs. Tagliapietra explored the current status and future outlook of DRPs in his recent SEMA presentation, “The Future of DRP: Is There One?” His talk was part of the Society of Collision Repair Specialists (SCRS) Repairer Driven Education (RDE) Series. Tagliapietra discussed four main reasons that the number of DRPs have been shrinking for top insurers. They include high administrative costs to run DRP programs, the growth of MSOs, alternative appraisal methods now being deployed and new technologies that are changing shops’ business relationships with insurers. “Insurance companies are selling a commodity product—it’s all about price,” explained Tagliapietra. During his presentation, he pointed out that both GEICO and Progressive have had rapid growth in market share over the last several years because both have focused on
ing action a number of ways to reduce costs. One of which is striving to reduce Loss Adjustment Expense (LAE). This is the amount that it costs an insurance company to adjust a claim. Tagliapietra said insurance companies are working to reduce their infrastructure by eliminating field and independent ap-
(l to r) Stacey Phillips and Pete Tagliapietra
praisers and relying on inside desk appraisers and third-party administrators, such as Snapsheet. They are also reducing management and administrative support and raising prices. In addition, he said companies are increasingly deploying what he referred to as the “self-service model.” This is when a vehicle owner takes photos of the damage, forwards them to the insurer through an app with the license plate and VIN number, the es-
or her know how you can differentiate yourself in performance.” He stressed the importance of understanding that insurance companies are focused on cycle time, alternative parts, customer service and indemnity management. “If shops can promote and support those KPIs for insurance companies, they may be selected to participate in a DRP,” he added. Another option for shops, especially for those that aren’t part of a DRP, is registering and participating in a non-network services program such as Customer Shop of Choice and Open Shop, which send assignments to shops via the Internet. Ameriprise’s Shop of Choice Program is an example of online claims handling for nonDRP shops. Tagliapietra recommended getting aligned with one or two of the 18 OEM certified repair networks available based on the most popular vehicles in a shop’s geographic area. Although these programs are often costly, he said it’s worth considering.
Options for Collision Repairers For many collision repair businesses, particularly those located in rural areas with one or two DRPs, the changes with DRP programs has caused a significant impact on their companies. Tagliapietra suggested several options independent repairers can consider incorporating into their businesses to meet these challenges. Currently, there are opportunities for collision facilities to seek DRP relationships with second-tier insurers, according to Tagliapietra. For the most part, these companies don’t have the same infrastructure challenges as the top 20 insurers. He suggested shops reach out to local companies and demonstrate they are willing to meet Key Performance Indicators (KPIs). “Learn more about the regional carriers in your local and state market area and how you want to promote business to them,” said Tagliapietra. “Then, call and find out who the local DRP coordinator is and let him
See The Future of DRP, Page 42
Infiniti of Naperville
“Over the next five years, you will see OEM certified repair networks have a big influence on how cars get repaired and where they get repaired.” — Pete Tagliapietra “price,” while other companies, such as Allstate, Farmers Insurance Group, State Farm and Travelers Insurance have typically sold “service” and as a result, lost market share. “While these companies focused on service over the years, they lost market share and GEICO and Progressive took it,” he explained. “This is relevant because as those companies shifted and they had their own claims processing models, the number of DRP shops in this country continued to shrink and will continue to shrink.” In response to changes in the industry and the diminishing number of DRPs, he said top insurers are tak36
timate is written and then sent to the repair shop of choice. “Five years ago, this model didn’t represent even 3 percent of the claims processed,” said Tagliapietra. “We now have companies that have reached over 30 percent of self-serve photo estimates sent in by the vehicle owner … and they love it.” Insurance companies are also embracing technology to analyze and audit claims. Tagliapietra highlighted several of these technologies in his presentation, including Artificial Intelligence (AI), image recognition, machine learning, predictive analytics and robotics automation.
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Glass Installation and ADAS – The Game is Changing by Gary Ledoux
From the dawn of the automotive age up until around the early 1970s, a windshield’s job was simple - keep rain and snow away from the car’s occupants. In the mid-1970s, windshields took on a more active role adding structural integrity to the car’s body thereby increasing occupant safety. In the mid-1980s, the windshield served as an integral part of an airbag system, ensuring that the airbag was able to stay in front of the vehicle’s front-seat occupants mitigating injury. Today, the windshield not only protects occupants, but serves as a protective cover for front-
auto glass industry. By 1999, AGSC had developed the Auto Glass Replacement Safety Standard (AGRSS) in partnership with the American National Standards Institute (ANSI). Since that time, many safety-conscious auto glass retailers have voluntarily agreed to follow the AGRSS Standard and have become AGSC members. The AGSC has provided the necessary standard for auto glass retailers to follow to make sure all precautions are taken to ensure driver and passenger safety. Unlike OE certification programs in the collision repair world, AGSC glass shops must agree to
“I cringe when someone tells me they had a windshield replaced at a non-AGSC shop, and the shop manager told the customer that recalibration is not necessary on an ADAS-equipped car.” — Debra Levy facing cameras as part of the car’s Advanced Driver Assistance Systems (ADAS). It becomes, in effect, a “second lens” that the camera must “look” through. So, it is imperative that the glass acuity be clear, precise and unobstructed – and that the camera is recalibrated upon the windshield’s replacement. “In the past,” said glass industry consultant Bob Beranek, “glass and labor was cheap. A $300 windshield replacement was just a nuisance claim for an insurance company. Today, the replacement of a hightech windshield with recalibration can be upwards of $1,000 or more. No wonder insurance companies are taking notice.” Debra Levy, president of the Auto Glass Safety Council (AGSC) located in Stafford, VA, has a positive outlook on the fast-changing world of auto glass replacement despite challenges created by the need to recalibrate ADAS systems after a windshield is replaced. The AGSC was founded in the late 1990s when professionals from windshield manufacturers, car makers, adhesive companies, and auto glass retailers came together with the goal of defining auto glass safety. This group began the process of establishing a safety standard for the 38
maintain certain standards and protocols for repair and are periodically audited by a third party. And unlike I-CAR or ASE in the collision repair world, AGSC administers installer certification. In addition, AGSC provides education for the insurance industry and consumers. Levy noted, “The regular standards have been around for 20 years now. These deal with proper procedures, installation safety, and using the correct adhesive and sealant systems. We are developing and will soon launch standards and protocols for dealing with cars with ADAS systems. This will include identifying the different systems and how to properly calibrate front-facing cameras. This is a positive step for the glass repair and replacement industry and something that is sorely needed.” Of the estimated 8,000 to 12,000 auto glass installation companies operating in the U.S., about 1,000 are AGSC members and considered top performers. At present, glass installers are taking several different approaches to deal with ADAS equipped cars. Levy notes that AGSC members follow one of four options. Some have stepped up, purchased the necessary equipment and are recalibrating cars themselves. Some use an independent company that specializes in re-
DECEMBER 2019 AUTOBODY NEWS / autobodynews.com
calibrating ADAS cars. (A cottage industry has grown up around this operation). Some send the car to the local OE dealer. And some simply notify the customer that the car has to be recalibrated, and that they should contact their local car dealer for their make. Some uneducated glass installers may not even mention it or completely dismiss the idea of recalibration. Levy noted, “I cringe when someone tells me they had a windshield replaced at a non-AGSC shop, and the shop manager told the customer that recalibration is not necessary on an ADAS-equipped car.” At the last Auto Glass Week trade show held in September in Indianapolis, a two-hour, standingroom-only panel discussion on recalibration was held. Co-sponsored by the AGSC for the third year running, this was one of the most popular events of the show. Installers were hungry for information. The panel fielded questions such as: • Are there any red flags that
will tell me if a job will require more research before starting? • How do I know if a car will be a major hassle before I even start on it? • Some car dealers are telling us they can’t see our customer’s car (for recalibration) for a week. How do we deal with that? • The dealers are not informed (about how to work on an ADASequipped car.) They don’t read their own literature. How do we deal with that?
One of the questions that arose about recalibrating is: should a glass installer start a separate company just for doing recalibration operations? One installer gave an emphatic “yes” and said that was one of the first things he did. Levy explains, “Having a separate company more easily allows them to do work for others including glass installers, body shops, and mechanical shops. It avoids a conflict of interest and insurance companies have an easier time reimbursing for the operation if it is sublet to a third party.” Beranek See Glass Installation, Page 42
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Industry Insight with John Yoswick
—John Yoswick is a freelance writer based in Portland, Oregon who has been writing about the automotive industry since 1988. He is the editor of the weekly CRASH Network (for a free 4-week trial subscription, visit www.CrashNetwork.com). Contact him by email at jyoswick@SpiritOne.com.
Tesla Promises Better Parts Service, More Support for Body Shops With nearly 500,000 plug-in electric vehicles now sold, Tesla has more such vehicles on the road in the United States than Chevrolet and Nissan combined. That means collision repairers, particularly those in key Tesla markets – like California, Texas, Florida, New York, New Jersey and Illinois – are likely to see one roll into their shops for repairs. Or will they? Tesla already operates more than a dozen of its own body shops, and the automaker has said it will more than double that in the coming months. “Why are we doing this? From our perspective, we need to create more capacity to repair our vehicles,” said Alex Tsetsenekos, a former executive at Liberty Mutual who Tesla hired last year to lead its effort to offer a better insurance option for owners of the company’s vehicles.
Operating its own shops, he said, is part of the company’s effort to lower the cost of ownership ¬– including insurance – for Tesla drivers. “We’re seeing that we can be anywhere from 20 percent to 30 per-
“They don’t want to drive an Enterprise car for four weeks. We also see demand from consumers who say, ‘Look, would you just fix it? You made it. You fix it.’ So we took that to heart.”
“Because of the way we construct our vehicles, we total fewer of them,” — Alex Tsetsenekos cent lower in repair costs than your standard repair shop,” Tsetsenekos said. “So we’re happy to take that [repair] volume so we can drive down that cost, affecting the consumer in terms of their [insurance] rates.” Reducing cycle time with the added capacity also gets its customers back in their cars more quickly, he said. “They bought a Tesla and want to drive a Tesla,” Tsetsenekos said.
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In addition to opening its own shops, Tesla also hopes to add to its current network of about 500 Teslacertified independent shops (which includes more than 100 in California alone). Tsetsenekos said the automaker realizes it needs to do more to help those shops get Tesla vehicles back on the road both faster and correctly. He said the lower repair costs the company is seeing in its own body shops compared to others in the same
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area is in part because Tesla’s shops have the needed training, tools and “knowledge transfer.” That’s why the automaker wants to increase the number of its certified shops. “Once [those shops] have all those capabilities and you direct the vehicles to those shops, I think we will see severity really fall,” Tsetsenekos said. Tesla is doubling the size of its collision repair support team to about 40 people, he said. In addition, certified shops (as well as insurers) have access to that team if they find a Tesla procedure for a particular repair that doesn’t exist. “There’s an entire facility where all they do is break down the cars and simulate how we are going to [make a repair],” Tsetsenekos said. “They will pull engineers out of the factory to come down and work with them. In three days, we will turn around a
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new procedure to fix something that you don’t have an answer for. Within five days, we publish it to everyone who has access to our tools.” While Tesla’s Elon Musk has sometimes cast the blame for what he sees as slow repairs of Teslas by shops, Tsetsenekos acknowledged that weaknesses in the company’s parts logistics have contributed to repair delays and added costs. “We’ve taken that to heart at the most senior level,” Tsetsenekos said. “The ability to have the parts when and where they are needed is something that, quite frankly, other OEMs have a long track record of delivering. Part of it is their dealer networks. Part of it is they have just had years and years to develop that.” He said the company’s body shop team is being responsive to that issue, and at times has gone into the factory “and literally taken a part off the line and driven it down to a shop, saying, ‘Here’s your part.’” Other improvements in parts logistics are underway, he said, and by next spring, Tesla will have it parts “logistics capability up relative to our competitors” like Ford or GM.
Tesla also has followed through with its plans, announcing earlier this year, to begin selling auto insurance to owners of its vehicles in California, with plans to expand the offering to other states. Tesla claims the rates it offers are as much as 30 percent lower than those of other insurers. The automaker is working with State National Insurance Company on the program. State National
is a subsidiary of Markel Corporation, the 47th-largest personal auto insurance company in the United States (with similar market share as Horace Mann, American Access, Wawanesa General, and Safety Insurance Group). Data from Tesla vehicles, particularly when in autonomous mode, “will decrease the frequency and severity of collision claims for Tesla owners,” State National has said in regulatory filings about what will allow it to offer insurance
at a lower cost. But Tesla is also making efforts to work more closely with other insurance companies in an effort to reduce the costs of policies for Tesla owners. One advantage for both body shops and insurers, Tsetsenekos said, is that only about 4 percent of Teslas are declared total losses, when comparable luxury brands are totaled at three to five times that rate. “Because of the way we construct our vehicles, we total fewer of them,” he said. He thinks that even low total loss rate could be improved further by getting more of the wrecked vehicles into Tesla-owned or certified shops. “There are situations where we have had body shops call us and say they’re going to total the car,” Tsetsenekos said. “When we’ve peeled that back, they were struggling to repair certain aspects of the vehicle. So they had a discussion with a field adjuster and said, ‘We don’t know [how to repair this],’ so it’s a total. That’s been one of the themes we’ve seen. It’s not every time, but it’s more than an anecdote.”
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LKQ Corporation is providing customer peace of mind by introducing its Promise of Calibration. The Promise of Calibration states: “LKQ Corporation warrants that all recycled OEM, reconditioned OEM and KeysIQ parts purchased directly from LKQ and installed on a private passenger vehicle, are suitable for the calibration of appropriate ADAS components with properly operating systems.” As an added benefit, LKQ provided further assurance by supplementing the Promise of Calibration to include the actual diagnostic and calibration labor operation. “Providing this level of comfort and commitment for our parts and services benefits all stakeholders within the collision repair and glass industries including repair shops, insurers, and most importantly, vehicle owners,” said Terry Fortner, LKQ North American vice president of sales and marketing.
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Continued from Page 38
Glass Installation
added, “They can even do calibrations for car dealers.” Recently, Safelite, famous for replacing windshields at a customer’s “home or office” launched a new television ad that shows a customer bringing her car to a Safelite shop where the windshield is replaced and front camera recalibrated, a nuanced difference to be sure which retail consumers may not notice, but is not lost on those in the industry. Levy noted, “Depending on the car, the work may need to be done in a controlled environment or it may be done on-site. Obviously, if a vehicle needs to be on a perfectly flat surface a street or parking lot may not be the best place.” Bob Beranek is the principal for Automotive Glass Consultants in Sun Prairie, WI, providing training, information and consulting services to the glass repair and replacement industry. Beranek noted, “The business model of changing a windshield at a
person’s home or place of business is quickly coming to a close. Most cars can’t be effectively calibrated in the field after a windshield replacement.” Beranek notes that most domestic cars require a dynamic calibration, meaning the car has to be driven a certain number of miles or time under certain conditions to recalibrate the forward-facing camera. Most foreign cars can be recalibrated in static mode, meaning the car sits still during the process. Other cars, like Honda, require both. And some OE’s do not release recalibration information publicly – they make it available to only their dealers. This really limits the number of places and the conditions under which this brand of car can safely be recalibrated. Asked about the liability that a glass installer may face if they don’t properly address a car with an ADAS system after a windshield replacement Beranek said, “If the installer does not do the calibration themselves, or subcontract someone else to do it, or at least tell the customer that it has to be done and have the customer sign off on it, the installer could be liable in the case of a sub-
participating in social media and digital marketing. Tagliapietra invited a media consultant, Stacey Phillips, to explain why it is relevant “OEMs are becoming increas- and how it can help grow a collision ingly concerned about protecting repair business. Phillips shared some of the bentheir brands,” said Tagliapietra. “Over the next five years, you will see OEM efits of digital marketing, in particular certified repair networks have a big social media, with attendees. They included more accessibility to customers; the ability to interact with customers and find out what their needs are; and the opportunity to build relationships with insurance companies. She also said it can be very cost-effective for businesses and is measurable. Pete Tagliapietra spoke on “The Future of DRP: Is There “The bottom-line is that One?” during SEMA 2019 your competitors are online influence on how cars get repaired and it’s becoming vital to survival,” said Phillips. “As DRP programs and where they get repaired.” In addition, Tagliapietra men- continue to shrink, it’s important tioned that shops can seek to be a for businesses to look at new ways preferred dealer repair service and/or of marketing. This will not only a third-party administrator (TPA) help publicize their businesses in their local market, but it will also network shop. The presentation also included help contribute to their future sucinformation about the importance of cess moving forward.”
sequent accident. That said, a car may be perfectly recalibrated. Five minutes later, the settings can be knocked off by hitting a pothole or driving through a construction site thereby mitigating the installer’s liability.” Beranek agrees with Levy’s assertion that a cottage industry continues to grow around postglass-replacement front-camera recalibration. He says, “Companies like Snap-On, Opti-Aim, Autel, and asTech and soon AirPro all have equipment that will cover 90% of the cars on the road. The equipment is expensive, but the process is not difficult. The process may require a certain amount of unobstructed flat space, where ambient light can be controlled. But if an enterprising person wants to invest in it, they have a ready-made and growing business.” OE dealers are perhaps the most qualified to do post-glass-replacement ADAS recalibrations and should have the corner on the market. Instead, most have shunned the work and the profit it might have generated, creating a void within the industry filled by small one and two-
person operations. When asked what the future may hold, Beranek noted, “It wouldn’t be hard to make these cars self-calibrating, especially for the forward-facing camera which drives a lot of the system. This could be the case in as little as five to ten years. Today, the OE’s may be afraid that a self-calibrating system may open themselves up to lawsuits if the system doesn’t perform properly, but that is true of any system in the car.” On the question of current liability for glass installers, and since he has served as an industry expert on several glass-related lawsuits (not ADAS related because it is too soon) Beranek said, “Right now, everyone is trying to figure this out. ADAS is new to the industry. It snuck up on us and is not yet on lawyer’s radar. Eventually, a system will fail, someone will get hurt, it will go back to the glass installer, and the lawyers will be all over this.”
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Product Innovation
Ed Attanasio is an automotive journalist based in San Francisco, California. He can be reached at era39@aol.com.
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PPG’s Booth Unleashes Creativity at SEMA 2019 At the SEMA Show every year, people can’t wait to see PPG’s booth as the anticipation builds. What will the theme be? What vehicles will be on display, and which celebrities will make appearances? The given is that
greet sessions and a few surprises along the way. This year’s theme was “Creativity Unleashed” to honor great painters that use PPG to produce eye-catching art with that coveted “wow factor.” When you entered PPG’s booth, the first thing you noticed was a 30 foot faux brickyard wall covered with pop art from top to bottom with a mannequin that looked like a tagger posing atop. The main focal point of the display was a collection of artwork displaying the artistry and craftsmanship of more Bright colors on stunning vehicles is always a winning than 30 of the custom car formula for PPG at SEMA. Credit: Ed Attanasio world’s top artists. Cristina Fronzaglia-Murray, diPPG’s one-of-a-kind booth will feature custom vehicles, distinctive art- rector of marketing communications work pieces, advanced automotive at PPG, admitted that her company’s refinish products, celebrity meet-and- booth is always a priority every year
have some of the most talented and creative masterminds using our products, and this year, they do not disappoint!” Mark Worman, one of the stars of the reality show “Graveyard Carz” where they perform overthe-top Mopar muscle-car restorations, loves meeting his fans at SEMA. “Some people just want to say hello, while others have specific questions about some of our builds. They want a glimpse at what goes into the making of the show, and I always tell them that (l to r) Allysa Rose, Mark Worman and Will Scott of “Graveyard Carz” is 100% Graveyard Carz were signing and posing for photos at real. It’s such an honor for a this year’s PPG booth at SEMA 2019. Credit: Ed Attanasio great company like PPG to do with color and take their creativity invite us to be here because it means to an entirely new level. What they they respect our work and our show.” While some large companies shy come back with is always amazing and more than what we ask for! We See PPG’s Booth, Page 48 and a fun project to work on. “Each year, we like to raise the bar in our challenges to our painters,” she said. “This time, our goal was to unleash their inner potential by inviting them to show what they always wanted to
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DECEMBER 2019 AUTOBODY NEWS / autobodynews.com
INSIST ON GM GENUINE PARTS ONLY ORIGINAL PARTS PROTECT THE VEHICLE’S VALUE.
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autobodynews.com / DECEMBER 2019 AUTOBODY NEWS
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2019 Collision Repair Industry: A Year in Review by Chasidy Rae Sisk
As 2019 draws to a close, the world looks back on the year and reflects on all the changes that have come with the turning of a calendar. A handful of collision repair industry leaders share their thoughts on the most impactful memories for their associations in 2019, ranging from association growth and events to future-focused enterprises, such as legislation and aiding the next generation of collision repair professionals. Many associations report growth in membership and benefits for their members. SCRS Executive Director Aaron Schulenburg discusses the group’s continued commitment to their healthcare plan and the launch of their 401K Multiple Employer Plan. “There is a significant retirement savings shortage in America, and SCRS wants to change that in the collision repair space. We’ve put together and launched a solution that provides our small business members the opportunity to offer their employees a chance at something better. I really believe in the work we’ve done,” he states. Schulenburg continues, “2019 has been a really interesting year with a lot of ways that SCRS served as a place to turn for information, a source of education and a voice of advocacy, but I think the year has also been earmarked by our focus on finding ways to not just improve the industry, but the lives of those who work within it. It’s exciting to work on things that will matter to people in their business, and we are happy to be leading the charge for the industry.” CAWA established an ERISA health insurance trust this year, according to President and CEO Rodney Pierini, and Sandy Blalock, CEO of the ARA, proudly shares that ARA University, “our industry-leading online learning platform,” was converted to a full, free member benefit for direct members. “ARA leadership felt that the resources and training courses housed on the University were so valuable that every ARA member needed to have full, 24/7 access to the platform.” Earlier this year, AASP-MA implemented a labor rate survey being 46
run by National Auto Body Research, and according to Executive Director Lucky Papageorg, “It has substantiated something we all know – that the labor rate in Massachusetts has been artificially suppressed. It’s been a galvanizing issue for us.” AASP-MN focused on rebranding and improving its communication strategies this year with a refreshed logo and new tagline: “Your Champion. Your Ally.” Executive Director Judell Anderson explains, “The tagline speaks to the association’s role as our members’ greatest champion, leading the way with legislative advocacy, industry promotion and management education. It also recognizes that we are a strong ally, providing proven tools to help members run their business and achieve success.” Since Ray Fisher began serving as Executive Director of ASA at the beginning of the year, he reports, “We’ve had a significant culture change, improved our operating systems, and opened new channels of communication to our members and consumers by introducing the ASA App developed by MobileSoft and launching our new ASA Podcast. We’ve also increased our support and engagement with our Affiliates and renewed our commitment to increasing ASA’s member focus. In short, 2019 saw the growth of a new ASA learning culture that listens and tries new things to serve our members and the industry.” For NABA, it was important to grow the association’s membership in 2019 as a way of uniting the collision repair industry in Nebraska. NABA Vice President James Rodis says, “This helps us spread important information to a greater number of shops across the state and helps to ensure that shop owners have the needed information to do a proper repair for their guests. As an owner or even a worker, it’s extremely hard to stay up-to-date on everything so NABA tries to help out as much as we can.” IABA saw several successes this year. After standardizing the meeting agenda for all its chapters, the association experienced an increase in attendance across the state, including attendees from neighboring states.
DECEMBER 2019 AUTOBODY NEWS / autobodynews.com
IABA President Doug Martin also indicates it was incredibly impactful to be able to bring in industry-leading trainers, such as Mark Olson of VECO Experts, Kristen Felder from Collision Hub and GM’s John Eck, thanks to sponsor support. Association events and training opportunities in 2019 were touted by many association leaders. AASP-NJ President Jerry McNee is happy the association saw an increase in the amount of training offers to members, and ASA North Texas President John Firm recalls the chapter’s largest meeting to-date which took place in September at Auto Zone. MSCRA most important venture of 2019 was taking over the Southeastern Automotive Repair Conference, according to Executive Director Ricki Garrett, who indicates being “very pleased” with the changes made to this year’s event. ABAT President Burl Richards reports that the Texas Auto Body Trade Show “keeps getting bigger and better every year and provides a great opportunity for networking and
training that, otherwise, attendees would not have access to without traveling out of state.” Due to ASA Northwest’s continued success with its annual Automotive Training Expo (ATE), Jeff Lovell, president and executive director, shares, “A new ATE East program has been established in October and has over 170 attendees going through two days of training. We are looking forward to growing this new event.” KABA also hosted a new event, its first annual trade show, which took place in April. KABA Vice President Tony Adams expresses pleasure with the attendance and shares, “As a new association, it was exciting to have such great representation from our members and collision repair industry vendors – it let us know we are on the right mission.” AAAMS President Randy Lisk referred to the 2019 conference as “one of the best conferences in many years,” and WIN Chair Cheryl Boswell mentioned the success of “another first-class educational con-
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ference for our entire membership – with more than 225 attendees [where we recognized] four Most Influential Women who have made and continue to make a positive impact on our industry.” WIN also “stayed true to its vision of driving the future of collision repair by providing scholarships and a mentoring program for nine women studying in vocational schools,” Boswell says. Presenting at the St. Louis School-Business Partnership workshop early in 2019 provided WAC with an opportunity to meet a variety of school representatives and nonprofit organizations, and President Shelly Jones shares, “With these connections, we have already begun to fulfill our mission on a much larger scale. In the future, there will be a very real opportunity to promote careers in the collision repair industry from within the classrooms.” The most important thing AWAF did in 2019, according to President Susan Rokosz, was “establishing a board position focused on STEM and piloting a number of STEM outreach efforts to girls and young women.
The automotive and mobility industries offer great opportunities in a wide-ranging selection of STEM fields, and we want to make sure that we fill the talent pipeline with great female candidates.” NATA also strove to initiate conversations about the opportunity the industry holds for students who will become future repairers. According to Executive Director Cathi Webb, “NATA’s first Educational Roundtable brought together educators, industry leaders, counselors, parents and students to support existing auto tech programs in Oregon schools. Educators help each other by sharing curriculum and teaching tools, and educators and employers brainstorm ways to help, such as donating tools, equipment and vehicles, job shadowing, internships, and advisory board participation.” WIA launched its partnership and scholarship program with Northwood University, increasing the number of scholarship programs they offer women to a total of four now. Founding Board Member Jody Devere states, “Enabling more women in the automotive industry to
reach their educational and career goals is of paramount importance to our mission.” CAWA created a scholarship program for “automotive high school teachers to assist them in keeping their programs viable – through the granting of funds, access to industry training, or the donation of automotive products and parts for use in the classroom,” Pierini explains. Associations on both coasts put a lot of effort into their apprenticeship programs to ensure that a new generation of techs are being properly trained to repair vehicles. IGONC Executive Director Bob Pulverenti shares, “After years of work to get the North Carolina Automotive Apprentice Program in place, we have registered six apprentices. IGONC is beyond proud to see these kids thriving in shops while obtaining their automotive degree, tuition-free.” ASA Northwest Chairman Butch Jobst is “happy to announce the iTAC apprenticeship program recently received a grant that will allow a faster roll-out of this awesome program. We are very fortunate to be-
long to such a connected community of automotive repair shops who support one another.” Anderson also says that AASPMN’s continued investment in its MNCARS initiative was huge in 2019. “The availability of a future workforce remains the most challenging issue for the industry, and the sole purpose of MNCARS is to promote careers in the automotive industry and recruit young people into the state’s college-level automotive service and collision repair programs and, ultimately, into industry workplaces.” AASP-MN also introduced legislation to “make it an unfair claims practice for an insurer to deny payment for repair operations and procedures performed in accordance with the original vehicle manufacturer’s documented technical procedures,” Anderson shares. “While it was disappointing to have the bill pulled just hours before a scheduled hearing, we feel we’re well-positioned to advance this legislation in 2020.” Legislative efforts were also very important for other associations in 2019. ABAC promoted efforts to save the 1963 Consent Decree which pro-
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When you repair a BMW, use the parts that are identical to those used in Series production – and just as reliable. Choose Original BMW Parts and Accessories. Because you can’t repair your reputation. ©2019 BMW of North America, LLC. The BMW name, model names and logo are registered trademarks. autobodynews.com / DECEMBER 2019 AUTOBODY NEWS
47
hibits insurers from engaging in illegal and anticompetitive practices, plus they “enforced the appraiser’s code of ethics within [Connecticut] with respect to third party appraisal companies that were intentionally violating it,” President Bob Amendola says. ABAT was also involved with important legislation this year. Richards recalls, “Some Board Members testified in front of the Insurance Committee for our Texas House Bill that we tried to pass. It was an educational experience, and we believe our experiences this year will pay dividends when we introduce our new bill in 2021.” The collision repair industry continued to grow and advance in a variety of ways in 2019, and the experiences gained have positioned the industry’s associations to continue enhancing their membership benefits, training opportunities, efforts on behalf of the next generation, and legislative initiatives as 2020 rolls around. Autobody News looks forward to continuing to provide all the latest association news in 2019. Happy holidays from our family to yours! Continued from Page 44
PPG’s Booth
away from pulling out all the stops at SEMA, PPG zigs, while many others zag and the results are always highly favorable, Fronzaglia-Murray said. “SEMA is one of the best events out there where we can connect with the
Every year PPG challenges its roster of car painters/artists to do their finest work for SEMA, and they never let them down. Credit: Ed Attanasio
people who use our products every day,” she said. “We enjoy the entire process of ‘talking paint’ with these top painters and find out what we can do in order to help them achieve outstanding colors and finishes. This 48
A Behind-The-Scenes Look at SEMA Before Opening Day
explained the types of positions they typically hire for and the skills needed. With the Specialty Equipment MarThey included SCRS, Iket Association (SEMA) show openCAR, CREF, Service King, ing at the Las Vegas Convention and others. Center on Tuesday, Nov. 5, attendees The 8th annual MSO began to arrive in Las Vegas for the Symposium was another big event. highlight. During the afShowgoers had an opportunity ternoon event, attendees to participate in several events. The had the opportunity to hear Society of Collision Repair Spe(l to r) Darin Poston, PPG, and Omar Acosta, Seward about the latest industry cialists (SCRS) Repairer Driven County Community College. Credit: Stacey Phillips trends and statistics from Education (RDE) Series kicked off Susanna Gotsch, industry today with sessions about advanced of DRPs and positioning your busibusiness communications, improv- ness for sustainability. Presenta- analyst from CCC. A panel discussion ing overall gross profit, the future tions are held throughout the week was held, focusing on the evolution of covering a wide range of OEM repair programs; panelists intopics for all segments of the collision repair industry. SEMA Education hosted a Student Career Day at the Westgate Resort Las Vegas. According to SEMA Edu- cluded Mark Allen, collision repair cation, the goal is to expose program manager of Audi North students to the diversity of America; Mike Anderson, president career opportunities avail- of Collision Advice; and Bob Mcable in the industry. There Donald, president of Summit Conwere more than 40 partic- sulting. Future trends in auto ipating companies and insurance and claims handling was organizations that inter- addressed by Clint Marlow, direc( l to r) Ariana Currim and Adriana Flores, California State University, Fullerton. Credit: Stacey Phillips acted with students and tor, Allstate. by Stacey Phillips
year, we deciced to invite all painters to join in the fun and excitement of what you can do with PPG paint and enabling others to share their inspiration with us on Instagram and Facebook using the hashtag #ppgunleashed. A pair of Impalas and a Cadillac painted in lowrider style also stole the show this year in the PPG booth at SEMA. “Paul Stoll and Frank Ramos did a tremendous job with this amazing red Cadillac, as well as Richie Valles with his lowrider Impala. And we can’t forget Pete “Hot Dog” Finlan with his Impala all done in a bright white but with Pete Finlan touches all over the vehicle.” It was a who’s who of top name car painters this year, including Tom and Mitch Kelly of Kelly & Son Crazy Painters; Bob Tasca of Tasca Racing; Charley Hutton of Charley Hutton’s Color Studio; Kenny Youngblood of Youngblood Art/Motorsport Gallery; Allysa Rose, Mark Worman and Will Scott of “Graveyard Carz;” Bobby Alloway of Alloway’s Hot Rod Shop.
DECEMBER 2019 AUTOBODY NEWS / autobodynews.com
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Jeff.krueger@russdarrow.com www.kiaofwaukesha.com autobodynews.com / DECEMBER 2019 AUTOBODY NEWS
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DECEMBER 2019 AUTOBODY NEWS / autobodynews.com