January 2024 Northeast Edition by Autobody News

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CCC Names Top 3 Auto Industry Trends of 2023 2023 saw a continuation of the multiyear state of industry challenges and changes for the collision repair and insurance markets—one that requires both shops and carriers to explore new ways of operating and delivering on customer expectations. In its year-end report, CCC took a broader look at three key trends that defined the industry in 2023, from the alarming rise in vehicle thefts and vandalism to the intricate impact of labor strikes and the changing dynamics of total cost of repairs.

Crime Bureau (NICB), vehicle thefts remained on the rise in the first half of 2023—up 2% as compared to the first half of 2022. The U.S. saw more than 1 million vehicles stolen in 2022—the most since 2008—and a year over year increase of 7%. Of those vehicles stolen, more than 85% were recovered, including 34% on the same day of the theft. According to CCC data, total losses as a result of theft have exceeded 3% of all total losses since the fourth quarter of 2021, peaking at more than 4% in

42 YEARS

Vol. 14 / Issue 10 / January 2024

REGIONAL NEWS

New Jersey To Ban Fossil-Fueled Vehicle Sales by 2035 By Christian Wade The Center Square

New Jersey will join a handful of states in banning the sale of new fossil fuel-powered vehicles over the next 12 years, despite critics claiming the shift to electric vehicles will be too costly for consumers. Gov. Phil Murphy announced he has finalized new regulations that will require car manufacturers to ramp up sales of electric vehicles in New Jersey, leading to a ban on the sale of new fossil fuel-powered vehicles by 2035. Murphy said the lower emissions “will improve air quality and mitigate climate impacts for generations to come, all while increasing access to

cleaner car choices.” The new rules will apply to cars and medium and heavy-duty vehicles, including tractor-trailers, garbage trucks and other larger vehicles, requiring at least 5% sold by 2027 to be electric and 60% by 2035, according to the Murphy administration. By doing so, New Jersey joins Rhode Island, Maryland, Connecticut and New Mexico in announcing plans to adopt the tough rules based on California’s strict emission standards. Massachusetts, New York and Vermont are also finalizing similar e-vehicle mandates. “This is a big moment for cleaner cars in New Jersey,” said Doug l CONTINUED ON PAGE 20

REGIONAL NEWS

As CCC continues to monitor this data, it’s clear the auto repair and insurance sectors are navigating a complex terrain marked by significant shifts in consumer behavior, supply chain resilience, and market demands. 1. The Rise in Theft One concerning trend CCC observed this year is the escalating U.S. vehicle theft rates. Despite a high recovery rate, the sheer volume of stolen vehicles poses a challenge for the insurance industry, with domestic pickups being particularly vulnerable. According to the National Insurance

Q4 2022. While many media outlets have focused on thefts associated with Hyundai and Kia, which have contributed to the rise, the data says theft has been widespread regardless of vehicle type and origin. Based on CCC data through Q3 2023, domestic pickups have the highest rates of total loss due to theft—over 6% for each of the past eight quarters. Similarly, NICB reported full-size pickups represented 25% of the over one million vehicles stolen in 2022 (down from 33% in 2021). Despite the high recovery rates for stolen vehicles, claims resulting from

Asbury Completes Acquisition of Jim Koons Dealerships Asbury Automotive Group, Inc. has completed the acquisition of Jim Koons Automotive Companies, the ninth-largest privately-owned dealership group in the U.S. The for $1.2 billion sale includes 20 dealerships, 29 franchises, six collision centers and one of the highest volume Toyota dealerships in the U.S. “With the completion of this milestone transaction, Asbury is proud to add one of the best run

l CONTINUED ON PAGE 30

dealership groups in the industry and extend our footprint into the thriving Washington-Baltimore market, an l CONTINUED ON PAGE 23

INSIDE THIS ISSUE 16

Columnist Mike Anderson: Adding for the Necessary Repair of

Adjacent Panels

Columnist Abby Andrews: How Collision Repairers Can Help Ensure We Have Technicians in 5 Years

Columnist Stacey Phillips: SUN Collision Introduces New Repair Package Designed to Simplify Blueprinting Process

Columnist John Yoswick: What You Need to Consider Before Selling Your Collision Repair Business

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Contents

COLUMNISTS Mike Anderson Adding for the Necessary Repair of Adjacent Panels �� 16

REGIONAL NEWS 3 People Convicted of Running Lottery Scheme, Using Proceeds to Purchase Salvage Cars �� 20

Nanoramic to Build Its First EV Battery Factory in Bridgeport, MA �� 19

Asbury Completes Acquisition of Jim Koons Dealerships �� 1

New Jersey First Responders Learn New Rescue Skills Through NABC F.R.E.E. Program �� 22

Car ADAS Solutions Signs First NY Calibration Center, Largest Licensee 9

New Jersey to Ban Fossil-Fueled Vehicle Sales by 2035 ��1

Mercedes-Benz Manhattan Incorporates UVeye’s Cutting-Edge Vehicle Inspection Technology �� 13

2023 SEMA Show Exceeds Attendees’ Expectations �� 32

Ford Cuts Dealer EV Requirements Again �� 26

AirPro Approved for Ford Programs �� 19

FTC Implements CARS Rule to Combat Auto Sale Scams �� 45

Bosch Joins CAPA’s Verification Program �� 20

Stacey Phillips KECO Body Repair Products Introduces New Glue Pull Repair (GPR) Tools and Systems ��8 SUN Collision Introduces New

NATIONAL NEWS

Average Auto Loan Amount Declines in Q3 �� 42

Abby Andrews How Collision Repairers Can Help Ensure We Have Technicians in 5 Years �� 10

Global Light Vehicle Sales Predicted to Rise 2.8% in 2024 �� 34 Insurers’ Efforts to Improve Profitability Drive Auto Policy Shopping �� 40

Repair Package Designed to Simplify Blueprinting Process �� 18 John Yoswick A Look Inside the Collision Repair Industry in the UK �� 14 Survey Examines How Frequently Auto Body Shops Bill, Get Paid for Procedures, Expenses ��4 What You Need to Consider Before Selling Your Collision Repair Business ��6

Index of Advertisers Acme Nissan �� 25

Mazda Wholesale Parts Dealers ��36

Acura of Westchester �� 16

Mercedes-Benz of Atlantic City ��17

Audi Devon �� 8

Mercedes-Benz of Fort Washington ��11

Audi Wholesale Parts Dealers ��49

Mercedes-Benz of Goldens Bridge ��12

Biener Audi �� 39

Mercedes-Benz of Hanover ��19

Biener Ford �� 39

Mercedes-Benz of Paramus ��45

NABC Announces New Foundation �� 34

BMW Wholesale Parts Dealers ��53

Mercedes-Benz of West Chester ��17

CIECA Announces New Member 1Source ADAS �� 24

Nominations Open for Techs Rock Awards �� 45

BRAM Auto Group �� 15

Mercedes-Benz of Wilmington ��17

Brown-Daub Kia �� 36

Mercedes-Benz Parts Dealers ��55

CIECA Reactivates VDI/Estimating Committee �� 38

Northwood University Announces Master’s Degree �� 35

Cadillac of Mahwah �� 48

MINI Wholesale Parts Dealers ��52

Consumer Reports: New Tech in EVs Still Working Out the Bugs �� 39

Repairify Now ASE Accredited for Training �� 34

Central Avenue CJDR �� 21

MOPAR Wholesale Parts Dealers ��37

Certified Automotive Parts Association ��48

New Holland Ford �� 23

Crash Champions Donates $70K to Susan G. Komen �� 39

Snap-on Showcases John Bean Tru-Point, More Award-Winning TSS Products at SEMA �� 12

Cherry Hill Nissan �� 52

New Holland Toyota �� 36

Circle BMW �� 22

Nielsen Ford �� 24

State Farm Leads in Auto Insurance Affordability Across 29 States �� 22

Classifieds �� 54

Nissan/Infiniti Parts Dealers ��50

Tesla to Address NHTSA’s 2 MillionVehicle Autopilot Recall with OTA Update �� 24

Colonial Automotive Group �� 5

NorthAmerican Bancard �� 9

Courtesy Mitsubishi �� 54

Northstar Kia �� 22

DePaula Chevrolet-Ford ��26

Open Road Acura of East Brunswick ��30

Eastchester Chrysler-Jeep-Dodge ��14

Open Road Chevrolet �� 44

Empire ADAS �� 8

Ourisman Chevrolet �� 16

Empire Auto Parts �� 6

Ourisman Chevrolet-VW-Mazda

CCC Names Top 3 Auto Industry Trends of 2023 ��1

Dealerships Losing Ground to Independent Auto Repair Shops, Study Finds �� 27 Driven Brands Launches B2B Digital Marketplace �� 42 Dynabrade Names Global MangerAutomotive Refinish �� 44 Ex-GM Manager Convicted in $5M Bribery Scheme �� 35 Fixing ADAS Systems Makes Up Over a Third of Collision Repair Costs �� 36

U.S. House of Representatives Passes Bill to Stop EPA Emissions Mandate �� 44 U.S. Invests $3.5 Billion in Domestic Battery Production �� 38 Wieländer+Schill Joins SCRS �� 27

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Ford Wholesale Parts Dealers ��51

of Rockville �� 33

GM Wholesale Parts Dealers ��41

Packer Norris Parts �� 7

Grieco Toyota �� 24

Park Ave Acura �� 40

Hoffman Auto Group �� 31

Piazza Volkswagen of Langhorne ��20

Honda-Acura Parts Dealers �� 28-29

Polestar Princeton �� 12

Hyundai Wholesale Parts Dealers ��46

Porsche Wholesale Parts Dealers ��42

Infiniti of Norwood �� 13

Prestige Lexus �� 38

Jaguar Land Rover Cherry Hill ��52

Rafferty Subaru �� 36

Kelly Jeep-Chrysler �� 18

Rockland Nissan �� 32

Kia Motors Wholesale Parts Dealers ��47

Schultz Ford �� 35

Kia of Attleboro �� 54

Sheehy Lexus of Annapolis ��46

Kundert Volvo �� 27

Subaru Wholesale Parts Dealers ��48

Lexus Wholesale Parts Dealers ��50

Toyota Wholesale Parts Dealers ��46

Liberty Kia �� 10

Volkswagen Wholesale Parts Dealers ��43

Long Automotive Group �� 34

Volvo Wholesale Parts Dealers ��46

Lynnes Nissan �� 40

Yonkers Kia �� 50

autobodynews.com / AUTOBODY NEWS JANUARY 2024 3

Survey Examines How Frequently Auto Body Shops Bill, Get Paid For Procedures, Expenses By John Yoswick Autobody News

With used car values falling much of the past year, the percentage of collision-damaged vehicles being declared total losses is on the rise— and so too is the percentage of shops being reimbursed for the steps involved in processing total losses. That’s among the findings of a “Who Pays for What?” survey over the summer. “Because the process has continued to become more complex and time-consuming, shops are increasingly billing for the time they spend processing total losses, and rightly so,” said shop consultant Mike Anderson of Collision Advice, who

are seeing shops itemizing the steps involved, such as a repair plan fee, disassembly fee or OEM research time,” Anderson said. “With 93% of shops regularly billing for this added work, it will be interesting to watch how AI impacts total loss processing, identifying total loss vehicles earlier in the process, possibly avoiding many of these fees at the shop, as well as storage charges.”

Removing Coatings from Pinch Welds

State Farm direct repair shops say they are regularly paid for this operation, for example. That compares to just 61% of Progressive DRP shops that say that. Less than 2% of State Farm DRPs say the insurer “never” pays for this procedure, but more than 12% of Progressive DRP shops say Progressive “never” pays for it.

set diagnostic trouble codes (DTCs) that you can’t check for without doing a post-repair scan in conjunction with reconnecting the battery.” On the reimbursement side of the equation, more than half of shops (57%) that bill for the battery reconnect procedures say they are regularly paid to perform them— even while about 1 in 4 shops have never sought to be paid for these OEMspecified procedures.

Just under 61% of shops taking the More on OEM Procedure Research “Who Pays” survey this past summer said they are paid “always” or “most of In terms of OEM procedure the time” for removing coatings from research more generally, More than half (56%) of shops say they research the pinch welds prior to mounting the three out of five shops OEM procedures involved in reconnecting a battery vehicle on a frame machine—virtually now say they research the all or most of the time, according to a “Who Pays for the same percentage that procedures “always” or What?” survey have said that was the case “most of the time” when for the past eight years. they write an estimate or “We have seen a lot of Anderson said he is concerned repair plan, according to the survey positive change over the about the number of photos he sees findings. That percentage has inched years in many of the noton shops’ social media showing up slowly year after year since 2017, included labor procedures vehicles being anchored in ways when 53% said they were conducting asked about in the ‘Who not approved by the vehicle’s such research regularly. Pays’ surveys, so results manufacturer. About half the shops said an like this one baffle me,” “I have not found any vehicle estimator or repair planner was Anderson said. “I would manufacturer or any frame primarily responsible for conducting encourage anyone who equipment company that says it’s that research, while about 1 in 3 is not being paid for this OK to secure a fixture clamp to shops (34%) said the work was More shops are getting reimbursed for the steps taken to research it through the pinch welds without first removing done jointly by technicians and to process total losses. Credit: Shutterstock OEMs, I-CAR or any frame all undercoating and seam sealer,” estimators. equipment companies. Ask he said. “But also keep in mind, not The survey asked whether shops conducts the quarterly “Who Pays” if it is okay to mount a fixture clamp all vehicles may be anchored on the include a separate line item charge surveys. “Of course, some insurers over a pinch weld covered with pinch welds. It is critical that shops do for the subscription fees associated are pushing back. In some cases, undercoating or seam sealer. You will the research to determine what is and with accessing OEM repair insurers have turned to using bill find that the answer is a clear: No, it is not permitted by the OEM for a safe procedures. (Administrative fees are collection agencies in an attempt to isn’t.” and proper repair on each vehicle.” prohibited under California Bureau go after shops after the fact to recoup Failure to remove the coatings of Automotive Repair regulations.) Added Steps When Reconnecting amounts paid. While the industry increases the likelihood the vehicle About 3 in 10 shops (29%) nationally Battery continues to discuss the best way to can slip when the technician is say they always or almost always Unlike the pinch weld procedure, bill for this, from a legal perspective pulling it, Anderson said, and that can include such a fee. About one-third other items asked about in the shops should have an attorney review cause further damage or adversely charge a fee when needing to access surveys have seen big changes in just their authorization forms to ensure impacting the accuracy of the an information source for which a year or two. When asked how often they are protected.” measurements. the shop doesn’t have an annual repairers are researching The survey, completed by more subscription. the OEM procedures than 500 shops around the country, More than 1 in 3 shops (37%) say required after reconnecting found only 7% of shops said they they never pass along a charge for a battery in 2023, 34% said never seek to be paid for total loss repair information subscription fees, they do it “all the time”—up processing. That’s down from 14% in but that’s down significantly from from just 20% in 2022—and the same survey a year earlier, and far 42% in 2021 and 57% back in 2019. another 22% said they do it below the 30% of shops that never Anderson said he will resume most of the time. billed total loss processing fees in hosting webinars in 2024 that show These procedures, 2015. how to navigate the automakers’ depending on the The “Who Pays” surveys ask shops repair information websites, but automaker, can include how regularly they are paid by the several such webinars, related initializing sensors or eight largest national insurers for to the VW, Nissan and Subaru clearing trouble codes. various procedures they perform. information portals, are available on A growing percentage of shops say they are paid regularly by the eight largest national insurers when “I was analyzing the The percentage regularly being paid the Collision Advice YouTube channel billing for processing total loss vehicles procedures called for by for total loss processing has been at www.youtube.com/channel/ one Asian OEM recently increasing. Eight years ago, just 46% UC1021mCCCR_qxOJoVtjNEbg. and found 11 procedures required of shops said they were paid “always” “Shops need to understand that Shops can visit www.crashnetwork. after reconnecting the battery,” or “most of the time” when billing for their technicians must be doing this,” com/whopays to take the January Anderson said. “Researching total losses, but today 75% of shops he said. “Who Pays” survey, which focuses procedures needs to happen every say they are. Segmenting the data by insurance on not-included refinish labor single time on every single vehicle. “Rather than simply billing an company does show some striking procedures, or to download results of Disconnecting the battery often will ‘administrative fee’ for this work, we differences, however. Nearly 91% of prior surveys. 4 JANUARY 2024 AUTOBODY NEWS / autobodynews.com

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What You Need To Consider Before Selling Your Collision Repair Business By John Yoswick Autobody News

said Laura Gay of Consolidation Coach. “They can get a box anywhere. They can’t get the people.” Cole Strandberg of Focus Investment Banking agreed. “They care about where the business is today, certainly, but they care even more about where the business can go, and that

said almost without exception, sellers want to do what’s best for their employers. “But just be careful what you’re promising people, because you can’t guarantee your employees what’s going to happen afterwards,” he said. “There’s some things you can’t control. But what you can do is incent

John Walcher of Veritas Advisors has a question he usually asks first when a collision repair business owner approaches him about helping them sell their business: “Can you take a vacation?” “Not just a weekend or a long weekend, not even one week,” Walcher said. “Can you take two or three weeks? You’ve got to be able to go at least a full payroll cycle, hopefully two, separated from your business. If you can, you might be ready to sell.” Walcher was one of a panel of consultants involved in mergers and acquisitions within the industry A panel of merger and acquisition consultants talked about industry consolidation during the most recent Collision Industry Conference. discussing consolidation during the Collision Industry Conference (CIC) in Las Vegas during SEMA week. management team is the engine that’s your employees to give it a shot. You Walcher said the shop’s corporate going to get them there,” he said. “A can have retention bonuses. You structure is another thing owners big part of selling your business is the can say, look, I know this may not need to consider well ahead of a sale. story, and the management team is be what you want, but there will be “Some people have C corps, and the focal point of that story.” more opportunities within a larger with C corps, if you sell, there’s going Panel moderator Frank Terlep entity that owns [the company]. So to be double taxation,” asked if there was any truth whether 50% leave or whether a very Walcher said. “So you might to what he sometimes hears small percentage leave, a lot of it is want to convert to an S corp, in the industry: that within individual decisions. But if you’re a but if you do, it’s got to bake months of a collision repair seller, you can actually influence that for 10 years to get the full tax business being sold, as before you do a transaction.” benefit. So one of the key much as 50% of the staff messages that I’m sure we have left the company. all have to our clients is: plan “It really depends on the ahead. It’s not something buyer,” Gay said, saying that you want to find out 50% of her staff were gone John Walcher said if about just months before a shop owner can’t within four months after you want to close a deal. get away from the she sold her shops in 2015. Sometimes it takes years business for several “The harsh truth is that it before you’re really ready to weeks at a time, it does happen. But there are may be an indication hit the market.” also some consolidators the business isn’t Walcher said while out there that really are ready to be sold. purchase prices are very much focused on sometimes referenced retention. They’re using in terms of multiples of retention bonuses and EBITDA (earnings before other strategies to try to interest, taxes, depreciation keep the staff, because they and amortization), looking at realize how important it is. If multiples of annual revenues they don’t have the people, Your preferred source offers “a little better applesthey can’t turn the revenue.” for quality aftermarket, to-apples type comparison.” Walcher of Veritas “So watch out when automotive replacement Advisors said he, too, has those multiples of EBITDA seen large turnover of staff parts backed by a Cole Strandberg said conversations come up,” there’s an emotional after a company is sold. customer support team Walcher said. “They’re aspect of selling “Sometimes it’s because negotiating tools, but I your business that the buyer is overwhelmed,” you can depend on. assure you nobody who shop owners should he said. “They’ve got too values and does a lot of deals expect. many deals going, and on the buy side is buying integration doesn’t go as based on multiples of EBITDA.” smoothly as it could. Sometimes it’s a cultural shift. If you are a fiercely Retaining Your Team independent shop…and now you sell Several panelists spoke of the to a company that’s DRP focused, importance of building and retaining there’s going to be a cultural change not just a good management team in that shop. It’s going to affect your but the production team as well. valuation, and it’s going to affect how “The consolidators, or the private many people stick around.” equity firm, are buying the people,” David Roberts of Focus Advisors

It Can Be Emotional Strandberg pointed to another aspect of the process. “Selling your business is emotional too,” Strandberg said. “Going through that process is very much like dating. If you have a team that has a strong culture, you care about their future, and you’re going to want to make sure your values are shared with your next partner or buyer. I think that’s something to keep in mind. The numbers are very, very important, but so is that aspect.” Terlep, who said he has sold multiple businesses through his career, agreed. “It’s your baby, right,” Terlep said. “But at the same time, you go into business, in my opinion, to sell a business over time. Hopefully you don’t plan on dying in your business.” “And that’s a very logical way of looking at it,” Strandberg responded. “But the truth is, especially in industries like collision repair, many owners started without an end in mind. In my instance, my family sold their business. I grew up around the business, viewed it as my big brother. So when you talk about it in those terms, you realize the level of emotion that goes into that.”

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KECO Body Repair Products Introduces New Glue Pull Repair (GPR) Tools and Systems by Stacey Phillips Autobody News

With Glue Pull Repair (GPR) increasingly being used in body shops today, KECO launched a variety of new GPR tools and systems during the 2023 SEMA Show in Las Vegas, NV, in November. In addition to the company’s flagship L2E GPR Collision System, which received SEMA’s 2021 New Product of the Year award in the Collision Repair and Refinish category, the company showcased five new systems to help technicians make clean and efficient repairs, from roughout to a flat finish. This included the GPR+ Collision System, a runnerup in this year’s New Product of the Year awards in the same category. “With the introduction of our new GPR Systems and many other products at SEMA, KECO Body Repair Products continues our passion to bring innovative solutions to the automotive repair industry,” said Chris White, president of KECO. “Our commitment to developing tools that enhance the capabilities of technicians and improve overall repair quality is evident in these new systems.” KECO was established as a

plastics injection molding company in 1963. In 2010, the company began manufacturing GPR tools for the automotive repair industry under the name KECO Body Repair Products. Today, KECO primarily focuses on GPR tools and systems for technicians and repair professionals worldwide.

terms of a continuum, from roughout to finish and the new systems reflect this,” explained White.

* The L2E (Compact) GPR Collision System is a compact version of the flagship system, with all the tools, tabs and modularity of the L2E, but it sits on a smaller 18” cart. White said this allows for ease of movement throughout the shop. * The GPR+ Collision System supplements the L2E Collision System and assists technicians looking to correct sharper and more complex damage with precision and efficiency. * The GPR Technician Companion System works in Scott Stayton, left, KECO’s director of marketing unison with the central L2E and portfolio management, and Chris White, right, for larger tools and allows president, at the KECO booth during the SEMA Show technicians to address a smaller percentage of The L2E product has the capability damage. to do repairs from roughout to finish, * The GPR RoughOut System including paintless dent repair (PDR). provides half of the full system. It was Over the last year, the company designed for technicians to repair focused on enhancing the L2E with medium to large damage, ensuring additional tabs and designing new a faster and more efficient repair systems to meet the needs of the process. It contains the items needed industry. to achieve basic pulls to roughout “We think of repairs that are done in damage, which will ultimately require

a filler for finishing. * The GPR Finish System, focused on smaller flat finish repairs and detail dents, provides the tools, tabs and modularity to work toward a flat refinish. The company also developed KECO’s Mother of All Beams (MOAB) specifically for Rivian electric delivery vans. The 60-inch MOAB provides the length and strength to move difficult damage or structures found on electric delivery vehicles, tractortrailers, RVs and other fleet vehicles. “We went from those vans being literally unrepairable and needing to be replaced to being able to repair them,” noted White. The company prides itself on being problem solvers for the industry and creating custom solutions to offer a method for repairability. However, when deciding whether to repair or replace, White stresses the importance of always following OEM procedures. “The KECO team is passionate about advancing auto collision repair methods and ensuring they are the least invasive and most efficient,” he said. For more information, visit www. kecotabs.com.

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Car ADAS Solutions Signs First NY Calibration Center, Largest Licensee Car ADAS Solutions announced the addition of Empire ADAS, LLC, a new licensee in Clifton Park, NY. The company’s 6,800-square-foot facility is the largest Car ADAS Solutions licensee in the country. Michael Trimarchi, operations manager for Empire ADAS, said the company is committed to providing quality service, operating with integrity and remaining on the cutting edge of ADAS technology. “Many professionals don’t understand the necessary steps to calibration, which can be dangerous and create a lot of problems,” said Trimarchi, who has been involved in the automotive repair industry for 47 years. “Our motto at Empire ADAS is ‘Our precision is driven by your safety.’ We want to perform the best practice possible to do a calibration and the team at Car ADAS Solutions has helped us understand what that is.” “It’s all about repairing vehicles correctly,” said Greg Peeters, CEO of Car ADAS Solutions. “Michael’s driving force for this was evident from our first conversation, making Empire ADAS a perfect partner in our fast-growing calibration licensing

network. We are fortunate to work with great industry leaders like Empire ADAS and their leadership team. Michael and his team are truly pioneering the calibration industry with their calibration mega center in New York.” Trimarchi learned about calibration about three years ago while working for a third-party service provider. “I learned how to do calibrations accurately with original manufacturer equipment,” said Trimarchi. “It was a natural fit for me because I have a strong background in automotive electronic technology.” In the fall of 2021, Trimarchi was approached to set up a calibration center and thought it was a great idea. “I Googled ADAS calibration centers and Car ADAS Solutions showed up,” recalls Trimarchi. “I read the company’s bio on their website and realized that this was exactly what we needed to do.” When Empire ADAS was established in May 2022, Trimarchi and two employees began calibrating vehicles for

the surrounding community out of a body shop in Clifton Park. In September, the team moved into their own facility about three miles away. Trimarchi said Car ADAS Solutions provided guidance and support to set up the business. This included finding and training staff, purchasing equipment and marketing. They also ensured the Empire ADAS facility had proper lighting and a level floor. “The Car ADAS Solutions team has been very supportive through just about every facet of the business,” he said. For body shops looking to do calibrations, Trimarchi said it’s important to have the knowledge and support to set up everything correctly. “Because things are continuously changing, we’re getting cars with new systems, targets and calibration methods,” he said. “Car ADAS Solutions has supported us throughout this process.” As part of the support offered, ongoing training is provided by Car ADAS Solutions. After new hires attend initial

training with Trimarchi, they are certified as calibration technicians at Car ADAS Solutions’ training facility in Utah. A second training facility was recently opened in Atlanta, GA. With his experience in the industry, Trimarchi has noticed there is a lot of misinformation about calibration. “Just about every car has some type of ADAS feature, which needs to be returned to the factory specifications after being involved in a collision to make sure it’s operating safely,” said Trimarchi. “It’s paramount.” Trimarchi recently attended Car ADAS Solutions’ first business owners’ summit in Utah. “It was a phenomenal event in a beautiful location,” he said. “It provided a wealth of information, and I had the opportunity to network and hear insight from other calibration center owners from across the country who are doing the same thing we’re doing.”

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How Collision Repairers Can Help Ensure We Have Technicians in 5 Years By Abby Andrews Autobody News

A panel of experts—along with several current students—came together during the 2023 SEMA Show to talk about what the collision repair industry needs to do to attract and retain the new technicians it will need over the next several years. The panel was part of the Society of Collision Repair Specialists’ Repairer Driven Education series. Jeff Wildman, manager of the talent attraction program for BASF, moderated the discussion, while the panelists included Jennifer Maher, CEO of the TechForce Foundation; Donna Wagner, vice president of industry and media relations for ASE; Laura Lazano, professor of collision repair and automotive department cochair at Contra Costa College in San Pablo, CA; and Brandon Eckenrode, executive director of the Collision Repair Education Foundation (CREF). “We need almost 1 million techs in the automotive industry by 2026, and 113,000 in collision repair,” Wildman said. Before the discussion began, Wildman introduced five students who attended the SEMA Show as winners of a contest administered by BASF and the TechForce Foundation’s Techs for Tomorrow scholarship program. The students also each received a $2,500 scholarship toward their continued education. The students shared a bit about their reasons for pursuing a career in collision repair, and what they hope to accomplish. Victoria Callowhill, of Frisco, TX, is a student at Collin College, aiming for a career in restoration and collision repair. She said she wants to create generational wealth for her daughter, as well as reach younger girls to let them know there are so many places they can go in the industry. Antonio Diaz, of Chicago, IL, a student at Kennedy-King College, wants to be a refinisher. He said he wants to work somewhere where he is “able to love what I do, which is painting, and feel like my work is appreciated.” Wendy Vicente, Greeley, CO, a student at Aims Community College, is focusing on becoming a painter, and wants to “stay in a shop that appreciates my work.” Jesse Manuel, of Greeley, CO, is also a student at Aims Community College. “I want to make a name for myself, and I’m just starting my foundation,” he said. Abraham Martinez, of Houston, TX, is a student at Universal Technical Institute in Houston. “I want to work somewhere management isn’t just focused on

getting another car in or out, but they truly care for technicians,” he said. Wildman then turned to the panelists to talk about how the industry can make sure those students — and their peers — find what they’re looking for in a career.

what they do matters.” “They’re really after the experience,” Lozano said. “Money is important, but students don’t have mortgages—they have options. They leave employers because they don’t feel valued or challenged.”

Five students who attended the 2023 SEMA Show spoke during a panel discussion on the technician shortage. Jeff Wildman of BASF, far left, moderated the panel. The experts included, seated left to right, Jennifer Maher of the TechForce Foundation, Donna Wagner of ASE, Laura Lazano of Contra Costa College in San Pablo, CA, and Brandon Eckenrode of CREF. The students included, standing left to right, Victoria Callowhill, Antonio Diaz, Wendy Vicente, Jesse Manuel and Abraham Martinez.

Engaging with Schools Eckenrode said when he talks to schools with successful collision repair programs, a lot of it comes down to how involved local repairers are, which can include volunteering on the school’s advisory board— a great way to help direct what gets taught in the program—hosting students at their shop and participating in career fairs. Lozano agreed: “My school has a very strong relationship with the advisory committee and local businesses, as well as support from CREF,” she said. “It’s a multi-faceted circle of collaboration.” Wagner said ASEeducationfoundation. org has resources for collision repairers who want to get involved with local schools. Eckenrode also recommended connecting with school counselors, “because they play gatekeeper in giving students direction,” he said. Laying Out a Career Path Lozano said the students who spoke at the beginning of the session made it very clear they all “have a passion for working with their hands, and they want a career to foster that passion, and be treated and paid fairly.” Young people want a career path that shows the steps they need to complete—like training, certifications and skills demonstrations—to “level up” at work. “A lot of employers don’t have that information for them; they say, ‘Here’s the job, when I think you’re ready I’ll move you up,’” Maher said. “Show you care about their future. That’s huge.” What New Technicians Look For Maher said Gen Z is “going to look at pay; that’s always important. But they want to wake up every day and feel like

10 JANUARY 2024 AUTOBODY NEWS / autobodynews.com

Wagner said it’s also important to let the younger generation know it’s OK to fail—even expected, because no one has ever not failed along the way. Mentoring New Technicians Mentorship is important, Lozano said, so students and new technicians have someone to help them achieve technical skills and work through failures.

“Being mentored by a technician was one of the best times, not being shamed for mistakes I made,” Lozano said of her own experience as a student. Wagner said shop owners need to “make sure it’s the right mentor”---not a cynic who might turn off the student to continuing as a technician. Students should also get help gaining certifications and building skills, not just given a broom to push around the shop floor. Final Thoughts “This is a technician-based industry,” Lozano said. “We all can do a better job empowering them. They’re the ones who will ensure we have techs in the next five years, because they will share info and transfer skills on the shop floor.” Maher recommended nominating a technician for a Techs Rock Award to show they’re valued. Nominations are open through Jan. 14 at TechForce.org/ TechsRock. “Connect with your local school; that’s the first step,” Wagner said. “There’s ownership in participating in what we’ve talked about today to address the shortage, Eckenrode said. “Get involved locally—it’s a national problem with a local solution.” “Reach out to your local partners, vendors; everyone is willing to help,” Wildman added.

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Snap-on Showcases John Bean Tru-Point, More Award-Winning TSS Products At SEMA by Autobody News Staff In 1920, an engineer from Milwaukee named Joseph Johnson and his co-worker, William Seidemann, designed a ratcheting attachment to help make work easier for professional mechanics. That development led to the creation of the Snap-on Wrench Company. Over the years, the business’s name was shortened to Snap-on and the product line grew. Today, the brand includes a variety of tools, equipment, diagnostics, repair information and systems solutions. During the 2023 SEMA Show in November in Las Vegas, Snap-on showcased its new, advanced version of the award-winning John Bean® TruPoint™ Advanced Driver Assistance System (ADAS) calibration tool, as well as additional Snap-on Total Shop Solutions (TSS™) products. These included equipment from Car-OLiner®, Challenger Lifts, Ecotechnics, Hofmann®, Mitchell 1®, Sun®, Pro-Cut and JOSAM®. “We work closely with our customers to show them how TSS can help them improve and grow their businesses,” said Mariana Montovaneli, director of marketing for Snap-on Equipment. “From

wheel balancers, wheel aligners and diagnostics, to brake lathes, automotive lifts and collision repair, Total Shop Solutions brands offer a unique breadth of solutions to outfit any shop from floor to ceiling.” As a company that prides itself on being one of the top solutions for target placement, Montovaneli said Tru-Point was designed to guarantee targets are placed in the exact

Pictured, left to right, are Kamden Darney, Alex Givens and Lee Hernandez at the Snap-on booth during SEMA

position they need to be to perform a correct ADAS calibration. Over the past year, the company incorporated advancements to the John Bean Tru-Point tool, including up to 360-degree increased coverage. Montovaneli said the Tru-

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Point unique camera technology compensates for having an unlevel floor. With OEM specifications requiring the calibration target be perfectly aligned with the vehicle’s camera, Snap-on Product Manager Jordan Krebs said this is critical. “If the floor is not level, the vehicle’s position and orientation can be affected, resulting in errors in the calibration process,” said Krebs. “Tru-Point cameras automatically calculate target height requirements and inform the user when to adjust the height of the target to be in the perfect field of view of the camera while moving the equipment and target stands around the vehicle.” Other John Bean equipment displayed during the event included the V3300 diagnostic wheel alignment system, B2000P wheel balancer, T7800 PROspeed™ tire changer and the 14k short locked and lighted scissor alignment lift. This is the first year Snap-on has introduced a heavy-duty section with products designed for wheel alignment and calibrations. Hofmann displayed its service equipment, which included the 2400P Armored Series wheel balancer, a new product release at

SEMA, as well as the geoliner® 609 and 678 wheel alignment systems, monty® 8200 smartSpeed™ and 3850 tire changers, geodyna® 980L wheel balancer, TreadReader™ and 15k four-post alignment lift. JOSAM wheel alignment and collision repair products were launched during the show for shops that perform heavy-duty repair work. The JOSAM Cam-aligner, designed to be robust and flexible, allows users to measure heavy-duty trucks in any environment. With the ability to compensate for road inclination, it can be used on non-flat surfaces. The JOSAM Frame Press was created to straighten heavy and light trailers and buses. It anchors or attaches to existing floor systems, enabling horizontal and vertical repairs. Snap-on also participated in Joe’s Garage, a real-world shop set up, at the AAPEX Show the same week as SEMA. In addition to Joe’s Garage, Tru-Point was one of several products featured at the TSS and SEMA garage booths, South Hall Upper and the SEMA FutureTech Studio in Central Hall. To learn more about Snap-on and the Total Shop Solutions family of brands, call 800-225-5786.

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Mercedes-Benz Manhattan Incorporates UVeye’s Cutting-Edge Vehicle Inspection Technology Mercedes-Benz Manhattan, located on 11th Avenue between 53rd and 54th streets in New York City, unveiled a state-of-the-art Automated Vehicle Inspection machine in partnership with UVeye, making it the first Mercedes-Benz dealer in the Northeast to embrace the technology. The UVeye system incorporates advanced artificial intelligence and computer vision to conduct comprehensive vehicle inspections, setting a new standard in precision and efficiency compared to traditional methods. The technology scans the vehicle’s underbody for leaks and mechanical issues, checks all four tires for sidewall and treadrelated concerns, and inspects the exterior for scratches and dents, ensuring every Mercedes-Benz leaving the facility exceeds the highest standards of safety and performance. Customers can expect a streamlined inspection process, reduced wait times and a detailed overview of their vehicle’s service

needs. The UVeye system’s ability to swiftly detect even the most minor imperfections ensures potential issues are promptly addressed, contributing to a smoother ownership experience. In addition to identifying exterior imperfections, the system also checks tire tread depth, alignment issues and even expiry dates, ensuring MBM customers are safe on the road. “I am excited that we are pioneers for Mercedes-Benz here in the heart of Manhattan,” said David Tait, general manager of Mercedes-Benz Manhattan. “UVeye technology will bring a new dimension to our vehicle inspection process and deliver a first-class experience by offering a complete vehicle scan for 100% of our owners at no charge. Seeing is believing when it comes to underbody, tire and alignment services. UVeye’s cutting-edge technology will allow us to recommend necessary maintenance and repairs that may have gone undetected otherwise even before bringing the vehicle

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The Women’s Industry Network (WIN) announced registration is now open for one of the collision repair industry’s most anticipated leadership and management forums: the 2024 WIN Conference. Next year’s conference, featuring the theme of “Dream Out Loud,” will be May 6-8, 2024, at the Hyatt Regency Newport Beach, CA. WIN members registering by the March 1 early bird deadline will receive a discounted rate of $575; after that, the member cost increases to $680. The ticket rate for non-members is $725. Registration for inperson attendees closes April 24. Anyone preferring to join virtually may do so for $250. Interested attendees can join WIN as a professional member any time for just $95, and then take advantage of the discounted attendance if they join before March 1. For more information, visit thewomensindustrynetwork. site-ym.com/page/ Conference.

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A Look Inside the Collision Repair Industry in the UK By John Yoswick Autobody News

The challenges faced by shop owner Martin Shiels of ECS Accident Repair in Edinburgh, Scotland, will sound familiar to U.S. shops. A body technician— one of two employed at the shop for more than 14 years—recently left, and Shiels was struggling to replace him while also getting an apprentice from the local college started within the shop. He is still working to get set up to repair electric vehicles, and still must sublet most ADAS work. Prior to Brexit, Shiels said, he could receive Volkswagen parts, for example, from Germany overnight; post-Brexit, truck drivers might sit for days to get through customs, or shippers wait until they had a full container, so parts delays have become common.

“It’s how we deal with people—staff and customers—that’s very important, to have an ethical standard,” Shiels said. Not far from Shiels’ shop is QA Vehicle Solutions, where between the shop and massive back lot, nearly 700 vehicles are in some stage of the collision repair process. It’s a big change from the early days of the pandemic, when the shop was completely shut down, with all of its 54 employees sent home for two months.

QA Vehicle Solutions employs 54 people. About 60% of its business is fleet work.

Shop owner Martin Shiels said the ethical standard guiding his business applies to his employees and his customers.

The shop handles insurance claims on a “non-approved basis,” which means Shiels can charge higher labor rates, about $67 (USD) per hour compared to about $48 paid to insurer-approved shop. “We can demand that because of our [customer] reviews and so forth, people want to come to us, but the insurers will try to steer them, as they will do in the States as well,” Shiels said. He’s baffled by other shops’ willingness to offer the steep parts, labor and materials discounts required for insurance approval or to join one of the collision repair franchise operations. But there also are some key differences from the U.S. in day-to-day operations at ECS. Paying for Audatex estimating—which dominates the market there—and access to “the pipe” to communicate with insurers “isn’t viable for us,” Shiels said. “So what we do is we hire a contractor. When we have a damaged car, we’ll strip it, we’ll image it all up, and we’ll send that on through an app. They will compile the Audatex estimate and send it down the pipe to the insurer. And they’re given parameters to do the negotiations for us.” But differences aside, like most small business owners, Shiels said what’s most important to him is something listed prominently on a sign in the shop’s office: “Honesty, integrity and fairness.”

The company is the largest singlesite repairer for Enterprise Rent-A-Car in all of Europe—fleet work accounts for about 60% of the shop’s business— and that type of work “went right off the edge of a cliff” at the start of the pandemic, shop owner Alan Arthur said. It was an abrupt shut down for a business in just its third year at that time. But the shop eventually brought all of its employees back. Today, tourism in Scotland is beyond pre-pandemic levels, and Arthur’s shop’s car count is as well. “It’s a market we prefer compared with insurance,” he said of fleet work. “We don’t have to get involved in courtesy cars”—the replacement vehicles UK shops doing insurance work must provide for customers, often without compensation from the insurer—“and we don’t have individual clients with individual needs on individual vehicles. We deal with one fleet company.” Cash flow is more challenging on insurance work as well, Arthur said, because invoices go through accident management companies that assign the work and process payments on behalf of the insurance companies. Another key difference in the industry in Scotland compared to the U.S. is calculations for paint materials are most often determined through an Audatex system based on the size of the panels. Aside from such differences, Arthur and his wife Elaine, who founded the company together in 2017, say the biggest challenge they have is the one most often cited by U.S. shop owners as well: staffing. Elaine Arthur said Thatcham, an insurer-funded vehicle research organization in the UK, has an academy the shop uses to help locate and train apprentices. “They’re looking at how they can improve that apprenticeship program,

14 JANUARY 2024 AUTOBODY NEWS / autobodynews.com

to make it quicker to actually get kids through,” she said. “In this country, it’s a four-year apprenticeship. Whether you want to be a painter or a panel beater, the first two years you have to do both disciplines. Now if you’ve got a painter who’s really not interested in being a panel beater, you’re lucky to keep them two years.” She said the academy may put an assessment in place to allow students, once they get that certificate after 12 months, to specialize in either paint or body work.

program by shops that employ them. But the school, like many in the U.S., struggles to get qualified students into the program, those who understand that body and paint work differs from mechanical, and aren’t just signing up

Steven Frampton, an auto body instructor at Edinburgh College in Scotland, said he’s surprised there are not more students interested in the program.

because there aren’t other courses available or because they’ve been sent over by parents or career or social care workers who don’t understand the basic aptitudes needed. Framptom said he can’t understand why the pool of students coming into the program is so small. “It is bizarre, because it’s probably the highest paid and most in-demand job [among the trades],” he said. “Still, the biggest drive for me is taking one of these kids from an entry-level course, getting them into the full program and then getting him into [a shop],” Frampton said.

Alan and Elaine Arthur operate QA Vehicle Solutions, the largest single-site repairer for Enterprise Rent-A-Car in all of Europe.

Steven Frampton’s experience as an autobody instructor at Edinburgh College in Scotland also sounds quite similar to the challenges his counterparts in the U.S. face. The program has about 28 students enrolled, ages 16 to 31, as well as some apprentices sent into the

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Mike Anderson — From the Desk of Mike Anderson

Adding for the Necessary Repair of Adjacent Panels An often overlooked estimating item is the repair of adjacent, or “mating,” panels after the removal of a damaged panel. For example, once a rear body panel is removed, the trunk floor will have to be repaired in order to fit the new panel. It’s also not uncommon for taillight pockets, rain gutters, troughs and sometimes even the frame rails to require some repair. Yet our “Who Pays for What?” survey earlier this year found more than 1 in 10 shops acknowledge never having sought to be paid for this work—despite the fact about twothirds of shops report being paid for this “always” or “most of the time” by the eight largest national insurers when it is necessary and performed. I always suggest a four-question process when negotiating for this or any non-included operation. 1. Is it required to fully and properly repair the vehicle? It’s obvious when looking at the condition of these adjacent panels

that it is. It’s virtually impossible to remove a welded panel without causing damage to the adjacent panels or attaching components. 2. Is adjacent panel damage included in any other labor operation? All three of the major estimating system providers agree that it is not. The “labor exclusions” portion of the Audatex/Solera Database Reference Manual, for example, clearly states “repair labor does not include additional labor to repair the replaced panel and/or adjacent panels which may become distorted, burned or damaged by welding, drilling, grinding and straightening.” Similarly, the Motor Information Systems’ Guide to Estimating—the basis for the CCC Intelligent Solutions estimating system—includes a special notation about welding zones and adjacent panels. It says labor operation times do not include time for repair of adjacent panels resulting from normal cutting, welding and

grinding procedures. And Mitchell International’s Procedure Pages lists under “additions to labor times” the repair of “parts adjacent to parts being replaced.” If you don’t have copies of any of these documents from the Big Three estimating systems, you can download them at no charge from the “Estimator’s Toolbox” section of the Database Enhancement Gateway (DEG) website, www.DEGweb.org. 3. Do the estimating system providers provide a pre-determined time or calculation method for this procedure? Again, the answer is no. “The amount of damage can vary considerably depending upon process and technique used by the servicing technician,” the note in the Motor Guide to Estimating states, for example. “Motor recommends these factors be considered before finalizing any repair cost estimates.”

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4. If it’s necessary and nonincluded, what is it worth? Though repair of adjacent panel damage is clearly necessary, it is a judgment item. Your experience will help you know how much time the process is likely to take, but you also can help justify your judgment times through some videotaped time studies within your shop. Although I’ve focused here on the repair of the adjacent panels, there may be other non-included procedures and items as well. Refinishing may require blending into these adjacent panels—top and undersides. Time may be needed to match the look of factory seam sealers. Sound deadening pads are often included on these panels, and if damaged during removal of a panel, they will need to be repaired or replaced. In short, damage to adjacent panels can add significant time to a repair, and these steps should be documented on your estimates.

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SUN Collision Introduces New Repair Package Designed To Simplify Blueprinting Process By Stacey Phillips Autobody News

To help collision repair facilities streamline the blueprinting process and prepare fast and accurate estimates, SUN Collison has introduced a new software feature, Repair Package. The company, a brand of Snap-on, launched the new feature during the 2023 SEMA Show in November in Las Vegas, NV. Chris Bonneau, SUN Collision’s business manager, said the Repair Package provides comprehensive documentation to support estimates and insurance claims. “It is a huge time-saver for service writers/estimators, allowing them to produce a foolproof repair plan in seconds, and eliminates the need for manual data entry,” explained Bonneau. “It’s the first comprehensive solution of its kind.” SUN Collision software, introduced to the collision industry in 2019, provides complete and current OEM repair information and procedures for body and frame, paint and finish, and materials for all vehicle makes and models. With the new feature, users can create a comprehensive repair package that incorporates all OEM

procedures, illustrations, interactive wiring diagrams and required OEM parts and part numbers. It integrates with shops’ estimating systems, centralizing repair information and estimating data. Bonneau said the product was designed to be user-friendly and create more efficiencies for body shops.

displayed. Bonneau said the result is a complete work package, including 100 to 1,000 pages available in printed and PDF formats. “Everyone is spending time looking for the OEM procedures and SUN Collision’s Repair Package makes it so much easier,” he said. Time-saving tools include a hyperlinked table of contents to find information quickly, and the 1Search Plus search engine, which simplifies search-and-navigation for a specific vehicle and presents the relevant information in a card-based graphical layout. Bonneau said the Repair Package also consolidates Advanced Driver-Assistance Systems (ADAS) information in a single location, making it easier for shops to diagnose, Chris Bonneau, left, SUN Collision’s business manager, calibrate and repair vehicles and Ross Whiteley, right, product manager, at the company’s booth during the 2023 SEMA Show. equipped with ADAS. The Repair Package “Everybody wants to do more leverages industry standards business and get more cars out faster,” established by the Collision Industry said Bonneau. “When shops can find Electronic Commerce Association the information they need, they can (CIECA). Bonneau said these standards repair vehicles quicker.” provide a common language and When users click on an estimate framework that facilitate the exchange line item, the information for known of data between collision estimating part numbers and other details are systems, insurance companies and

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other stakeholders involved in the repair process. Prior to being launched, the Repair Package was beta-tested with body shops. Bonneau said they received valuable feedback that was incorporated into the product to ensure it was user-friendly and met their requirements. The software’s database is kept current throughout the year with ongoing updates and repair information. SEMA Show attendees had the opportunity to take part in a Repair Package product demo during the event. Show attendees who participated in the demo were entered into a raffle. Andrea Berczel of Heritage Collision in Ann Harbor, MI, won a Samsung Galaxy Tablet S9 with a military-grade cover. Overall, Bonneau said the response was very positive to the new software package. “It’s really going to reduce stress by helping technicians find what they need quickly,” said Bonneau. “A detailed repair plan and documentation leads to less supplements, helps shops get paid for the work being done and reduces liability.” For more information, call 877-8401973 or visit suncollision.com.

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AirPro Approved For Ford Programs

Nanoramic To Build Its First EV Battery Factory in Bridgeport, MA Nanoramic Laboratories announced a partnership with the University of Bridgeport (UB) for workforce development, following a $47.5 million federal grant awarded to Nanoramic for establishing its first major factory in Bridgeport, MA. Nanoramic, a Massachusettsbased EV battery startup, conducted a nationwide search before selecting Bridgeport for its factory. The search included several potential sites, notably in New York state. The decision was announced during a visit by Nanoramic co-founder John Cooley, Ph.D., to Goodwin University’s Steans Manufacturing Center on UB’s campus. Attended by Connecticut Gov. Ned Lamont, Lt. Gov. Susan Bysiewicz, UB President Danielle Wilken and other dignitaries, the announcement highlighted Bridgeport’s unique combination of specialized manufacturing and engineering talent. Bridgeport’s appeal partly lies in

its rich opportunities for workforce training and recruitment, facilitated through partnerships with local educational institutions like UB. Nanoramic’s collaboration with UB and the Workforce Planning Agency aims to bolster training programs, internships and apprenticeships vital for commercializing Nanoramic’s innovative electrode technology for EVs. UB, through its programs in electrical, mechanical and sustainable energy engineering and business administration with a focus on operations management, will play a pivotal role in the initiative, as will the university’s Career Services and Innovation Center, along with the state-of-theart Steans Manufacturing Center. Wilken emphasized the importance of hands-on training for a skilled workforce. The collaboration is expected to not only benefit Nanoramic but also pave the way for other advanced manufacturing companies in the

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region. Bysiewicz and Lamont echoed the enthusiasm for the investment. The collaboration, they believe, marks a new era of innovation and sustainable development in Bridgeport and beyond. Founded in 2009 from MIT, Nanoramic Laboratories is a leader in energy storage and advanced materials. The company is known for its revolutionary electrode technology, Neocarbonix¨ at the Core, poised to redefine energy storage for TVs by enhancing energy density and longevity while reducing costs.

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AirPro Diagnostics announced Ford’s approval of AirPro for diagnostics and calibrations provider to ensure a complete and safe repair. AirPro Diagnostics provides cost effective scanning and ADAS calibrations products to the collision repair and auto glass industries, including its “game changing” AUGGIE. AirPro tools meet rigorous vehicle manufacturer requirements by having OEM licensed software and multi-brand diagnostic applications resident and directly connected to the vehicle. In recent independent testing the AUGGIE forward-facing camera recalibration device met IIHS and NHTSA standards. As the pioneers in remote diagnostics and calibrations, AirPro’s uniquely skilled, brand specialists service vehicle gateways as well as provide mobile calibrations at a 97.7% success rate. ORION is the hub by which all services are delivered within the company’s 10-Minute Response Pledge (current YTD acceptance time of 1 minute, 26 seconds).

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Bosch Joins CAPA’s Verification Program

3 People Convicted of Running Lottery Scheme, Using Proceeds To Purchase Salvage Cars

Bosch is now part of the Certified Automotive Parts Association’s (CAPA) Tier 1 Replacement Parts Verification Program. CAPA, a nonprofit standardsetting and certification organization, has long been instrumental in ensuring highquality automotive crash parts. Historically, the distinction between Tier 1 replacement parts and aftermarket parts has been blurred, posing challenges in identifying parts comparable to original car company (CCO) or car company service (CCS) parts. CAPA’s Tier 1 Verification Program addresses this issue by ensuring Tier 1 Verified replacement parts are manufactured using the same factory, tooling, materials and processes as the CCO or CCS parts. Bosch’s approval to join the program allows it to begin submitting its ultrasonic parking sensors for verification. These verified parts will be distinguished by the CAPA Tier1 Verified label and announced in CAPA’s weekly updates.

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New Jersey To Ban O’Malley, director of Environment New Jersey. “Electric vehicles are reaching an inflection point and as we are likely experiencing the hottest year on record yet, this is the time to reduce climate pollution.” But the New Jersey Business and Industry Association, which opposed the state’s adoption of the rule, said it doesn’t address the lack of demand for electric vehicles among consumers who can’t afford the cost of switching from fossil fuel-powered cars and trucks. Ray Cantor, the group’s deputy chief government affairs officer, said a “heavy-handed mandate” won’t get more electric vehicles on the roads “especially with unsold EVs piling up on lots around the country.” “The failure of this policy can be seen nationally as manufacturers cut

A federal jury delivered a guilty verdict Nov. 17 against three permanent residents of the U.S., originally from Jamaica, for their involvement in a fraudulent Jamaican lottery scheme. Caron Pitter, Rohan Lyttle and Charlene Marshall faced multiple charges of wire fraud, mail fraud and money laundering. According to U.S. Attorney Gerard M. Karam, the defendants were part of a scheme that targeted elderly Americans between 2017 and 2020. Victims were deceived into believing they had won large cash prizes from Publisher’s Clearing House, but were required to prepay taxes and fees to claim the nonexistent winnings. The methods of payment included cash packages sent through postal services, bank transfers and digital payment platforms. The trial brought forth testimonies from several victims, including a 78-year-old from Mechanicsburg, PA, and a 90-year-old from Walterboro, SC.

back on their previous commitments to EVs, and have called for a pause in any mandates,” Cantor said in a statement. New Jersey Republicans also criticized the state’s move to adopt the California-modeled standards, saying it will force people to buy expensive electric vehicles and could impact regional power supplies. Republican Sen. Michael Testa said New Jersey doesn’t have the infrastructure to support a rapid transition to e-vehicles and said the mandate will “disproportionately hurt rural New Jerseyans.” “Forcing this foolish transition to all-electric vehicles could not only lead to job losses and economic instability, but it also jeopardizes the job security of mechanics and auto shops, local gas stations and the used car market,” he said. “Residents living in the rural areas of New Jersey are most at risk of being hurt by this disastrous mandate.”

Collectively, these victims suffered losses exceeding $1.1 million. In one instance, a victim was duped into sending more than $200,000 in cash packages directly to the defendants. The prosecution presented evidence showing the defendants’ involvement in an auto body shop in New York and a used car dealership in Jamaica. The proceeds from the lottery scam were used to purchase and repair salvage vehicles, which were then shipped to Jamaica for sale. Additionally, the jury heard how the defendants attempted to conceal their fraudulent gains. They distributed funds among themselves, used various bank accounts and obtained cashier’s checks to avoid detection. Their tactics also included breaking up large cash amounts into smaller deposits to evade banking regulations. The case was thoroughly investigated by the U.S. Postal Inspection Service, with Assistant

U.S. Attorneys Ravi Romel Sharma and David C. Williams leading the prosecution. Under federal law, the convicted individuals face a maximum penalty of 20 years for each offense related to fraud and money laundering, and up to 10 years for interstate transportation of goods taken by fraud. Sentencing will be determined by a federal judge, taking into account federal sentencing statutes and guidelines.

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State Farm Leads in Auto Insurance Affordability Across 29 States State Farm, the nation’s largest auto insurance provider, was identified as the most affordable option in 29 states in a recent report by Clearsurance.com. The study highlighted that while State Farm leads in overall affordability, other insurance providers offer more competitive rates for certain customer demographics. For instance, Erie Insurance is the go-to option for drivers with tickets, offering an average rate increase of only 7% post-speeding ticket compared to the industry average of 22%. GEICO stands out for its significant driver discounts, while AutoOwners is most favorable for family policies. The report showed the cost-effectiveness of Metromile for drivers with a safe record and those driving less than 10,000 miles annually. This usage-based insurance model aligns well with the needs of low-mileage drivers. Additionally, Farm Bureau offers the most cost-effective options for drivers with poor credit, and USAA is the best choice for military families.

“The best insurance provider depends on each individual’s needs and demographics. There is no one-size-fits-all best company,” said Melanie Musson, insurance expert with Clearsurance.com. The report also compared average monthly rates for full coverage auto insurance, which includes both collision and comprehensive coverage. GEICO leads with the lowest average rate of $154 per month, followed by USAA at $189 and State Farm at $200. Full coverage is more expensive than liability-only but offers extensive protection against various damages. The cheapest insurance option may vary based on multiple factors, including age, gender, driving history, credit score and the type of car insured. For instance, more expensive cars typically attract higher full coverage premiums. For a comprehensive view of the best and cheapest car insurance companies of 2023, interested readers can refer to the full report at clearsurance.com/ best-car-insurance.

New Jersey First Responders Learn New Rescue Skills Through NABC F.R.E.E. Program More than 30 first responders from the Cranford, NJ, Fire Department and surrounding areas donned their rescue gear Nov. 25 for a hands-on demonstration of the latest techniques in emergency vehicle extrication, preparing them to provide the best response for car accident victims, all thanks to Benner’s Auto Body and HURST Jaws of Life and the National Auto Body Council (NABC) First Responder Emergency Education (F.R.E.E.) program. Today’s vehicles are equipped with numerous airbags, advanced technology and innovative safety systems that keep drivers safer in case of an accident. But these same safety advantages make it harder for first responders to rescue those drivers and passengers. Add to that the potential challenge presented by electric and hybrid engines, and first responders need a whole new arsenal of rescue tools and procedures.

The NABC F.R.E.E. program helps prepare local first responder teams to rescue accident victims from these late-model vehicles. The program provides education and live demonstrations on working with high-strength steel,

airbags, advanced restraint systems, onboard technology and safety around alternative fuel vehicles. Since it was founded, it has provided education for more than 5,000 first responders. Benner’s Auto Body provided the vehicles, and HURST Jaws of Life supplied the classroom education and extrication demonstration.

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Asbury Completes economically robust and fast growing region of our country,” said David Hult, Asbury’s president and CEO. “Jim Koons’ passion for the car business, as well as his enthusiastic leadership of his group, is evident at every level of the Koons organization,” Hult said. “Not only are Koons’ 20 dealerships consistent leaders in sales volume and customer satisfaction, they are also renowned for their positive employee and workplace culture, essential values we share at Asbury. We welcome Koons employees to the Asbury family, and are grateful for their hard work and talent, and for the Asbury team, in the successful completion of this historic transaction.” The acquisition will add approximately $3 billion in expected annualized revenues. Asbury anticipates the Koons’ dealership profitability to be generally in line with the profitability of Asbury’s dealerships. The purchase price includes $740 million of goodwill, $420 million of real estate and leasehold improvements as well as vehicle inventory (net of floorplan), parts inventory and fixed assets of

the dealerships. The acquisition was funded with borrowings under Asbury’s existing credit facility and cash on hand. Founded in 1973, Jim Koons Automotive Companies was one of only 13 private groups with more than $3 billion in revenue in 2022. The group, comprised of top volume franchises including Toyota, Lexus, Mercedes-Benz, Ford, Kia, Hyundai, Volvo, Stellantis and General Motors, is the dominant retailer in the thriving Washington-Baltimore market, the fourth-largest combined statistical area in the U.S. by population per 2020 census data. Koons’ revenue per dealership ranked 10th overall in 2022 according to Automotive News, and fifth in the U.S. for groups with greater than $2 billion in revenue. “We are so pleased to see the successful transition of our company to Asbury, knowing that being part of this sterling organization will provide tremendous career opportunities for our employees and a continuation of exceptional service to our customers and community. Koons’ rich 50 year history could not have been achieved without the contributions and support of our stellar employees,” said Jim Koons, chairman of Jim Koons Automotive Companies. “Our transaction with Asbury was

a large and complex one, and the excellent and dedicated teamwork demonstrated by both companies is a clear indicator of its future success,” Koons said. “I would also like to extend a special thank you to the team at Kerrigan Advisors. Their transaction experience and expert knowledge of the buy/sell market was invaluable to me and my team. Kerrigan identified the ideal buyer for our group in Asbury and shepherded our organization through this historic sale from start to finish.” Among its many accolades, Koons is the only dealership group in the region to be recognized multiple times by the Washington Post and Washington Business Journal as a top place to work. Recently, Koons paid $7 million in tenure bonuses to employees who had served the organization for more than 10 years. With exceptional employee relations, Koons dealerships are well-regarded by automakers, consistently earning high customer satisfaction scores, as well as many OEM awards, including Toyota President’s Cabinets Award, Elite of Lexus, Ford’s President’s Award, Toyota’s Board of Governors, Ford’s Triple Crown Award and Mercedes’ Best of the Best. “Jim Koons has put his heart and

soul into the car business for most of his life. His passion and commitment to excellence is evident in the incredible organization he built in the Jim Koons Automotive Companies. It was a real honor to represent him and his organization in this oncein-a-lifetime transaction,” said Erin Kerrigan, founder and managing director of Kerrigan Advisors. “Congratulations to Jim Koons, his management team and Asbury on a very successful transaction.” Stephen Dietrich and Brooke Sizer of Holland & Knight served as legal counsel and Baker Tilly served as the transaction accounting firm to Koons. Jones Day and Hill Ward Henderson served as legal counsel and FORVIS served as the transaction advisory firm to Asbury.

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CIECA Announces New Member 1Source ADAS CIECA welcomed 1Source ADAS as a new corporate member. Established in 2023 by CEO Tommy Ames and COO Robby Read, the company provides Advanced Driver Assistance Systems (ADAS) software that generates a postrepair report identifying needed calibrations based on a collision repair estimate. Ames was born and raised in the collision industry and worked as a collision technician for McDaniel’s Quality Body Works just prior to starting his business. The president of McDaniel’s, Darrell Smith, shared information with Ames about CIECA and 1Source ADAS joined the association to integrate with CCC ONE. 1Source ADAS software is designed to use the BMS file format as well as PDF. “By using CIECA BMS Standards, we are able to communicate with our business partners using the same language and format,” said Ames. “We’re excited to be on board with an organization that is trying to standardize communication in the collision industry.”

Tesla To Address NHTSA’s 2 Million-Vehicle Autopilot Recall With OTA Update Written by Simon Alvarez Teslarati

Tesla is recalling more than 2 million vehicles over a fault in Autopilot. The issue, per the National Highway Traffic Safety Administration’s (NHTSA) Safety Recall Report, will be fully addressed through a free overthe-air software update. The Autopilot issue potentially involves 2,031,220 vehicles, including legacy Model S vehicles from the 2012 model year. Such vehicles are equipped with Autosteer, and Tesla’s default safety checks in the driver-assist system may prove inadequate at times, which could result in drivers not paying enough attention to the road, the NHTSA’s report said. “In certain circumstances when Autosteer is engaged, if a driver misuses the SAE Level 2 advanced driver-assistance feature such that they fail to maintain continuous and sustained responsibility for vehicle operation and are unprepared to intervene, fail to recognize when the feature is canceled or not engaged, and/or

fail to recognize when the feature is operating in situations where its functionality may be limited, there may be an increased risk of a collision,” the NHTSA’s report said. The recall is the culmination of a two-year probe into Tesla’s Autopilot system, which has become one of the most robust and most polarizing driver-assist systems deployed in the market today. The NHTSA opened a preliminary investigation on 11 incidents involving Autopilotequipped Teslas and first responder vehicles in August 2021, and over the next two years, Tesla and the agency worked closely together to determine a fix for Autopilot’s potential issues. To address the Autopilot issue, Tesla will be rolling out software version 2023.44.30 on affected vehicles. The update includes more notable safety checks for Autosteer, such as additional controls and alerts that remind the driver to use the system properly. It should be noted that Tesla Model S, Model 3, Model X and Model Y vehicles produced

from midday Dec. 7 are not part of the recall since they are already loaded with the newest software version. The NHTSA said the affected vehicles will begin receiving the over-the-air software update shortly after Dec. 12. The update will incorporate additional controls and alerts to further encourage the driver to adhere to their continuous driving responsibility whenever Autosteer is engaged, which includes keeping their hands on the steering wheel and paying attention to the roadway. Depending on the vehicle’s hardware, the update will include increasing the prominence of visual alerts on the user interface, simplifying engagement and disengagement of Autosteer, additional checks upon engaging Autosteer and while using it outside controlled access highways and when approaching traffic controls, and eventual suspension from Autosteer use if the driver repeatedly fails to demonstrate they are paying attention to the road while the feature is engaged.

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Ford Cuts Dealer EV Requirements Again By Dan Mihalascu InsideEVs

Ford Motor Company has backed down on requirements imposed on its EV dealers and is again making changes to its voluntary EV certification program.

The move comes just as the automaker has lost a legal battle to Ford dealers in Illinois, where the state motor vehicle board ruled the automaker broke the law by requiring its dealers to invest hefty sums if they want to continue selling EVs. The company said its decision to cut training costs by half and reduce the number of chargers that retailers are required to install at their premises is not related to the Illinois ruling. “We made changes to the voluntary Model e EV Program as

we continue to adapt our overall EV strategy to the market. We also continue to listen to dealer feedback. These changes are not a result of the Illinois outcome,” Ford spokesperson Marty Günsberg told InsideEVs, adding Ford made the latest changes to adjust to market demand. As part of the new requirements, Ford’s upper-tier “Certified Elite” dealers now have to install three Level 2 chargers instead of five, while the lower-tier “Certified” dealers are now required to install two Level 2 chargers instead of five. Furthermore, the additional Level 3 fast-charger for 2026 for Certified Elite dealers has been removed altogether. For both tiers, Ford also pushed back the deadline to have the chargers in place by six months to June 30, 2024, because of charger supply chain and infrastructure delays. In addition, Ford said it is cutting the cost of dealer training by up to $20,000—about half—for the 2024 calendar year. Charging requirements was a key point of contention in the Illinois case. Twenty-six dealers

argued Ford’s program violated state franchise laws, adding the more expensive Level 3 chargers were unnecessary.

“We made changes to the voluntary Model e EV Program as we continue to adapt our overall EV strategy to the market. We also continue to listen to dealer feedback. These changes are not a result of the Illinois outcome,” — MARTY GÜNSBERG FORD SPOKESPERSON

Ford said it would appeal the decision. “Ford stands by its voluntary Model e EV program,” the company said in a statement. “It is designed to make sure that Ford and its dealers provide Illinois Ford EV customers with a segment-leading experience throughout their purchase, service and ownership journey.” The Illinois dispute is just one of several battles Ford is carrying out nationwide over its EV

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program. The program has been opposed by most state dealer associations since it was unveiled in September 2022. Initially, about 60% of Ford and Lincoln dealers opted in---approximately 1,920 of the company’s nearly 3,000 U.S. dealers. In January, Ford made some concessions to dealers, including scaling back the amount of charging a dealer would be required to offer public charging every day and removing a cap that limited lower-tier dealers to selling a maximum of 25 EVs per year. After the changes, Ford gave dealers the option to drop out of the program or change tiers. The automaker’s total enrollment fell 1.5% to 1,891 of its dealers. Since then, EV enrollment has fallen to approximately 1,550 dealers, or about 53% of the total network, Ford said Nov. 20, according to Automotive News. Still, due to the size of Ford’s network, the company claims 86% of the population lives within 20 miles of a Ford dealership capable of selling and servicing a Ford EV.

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Wieländer+Schill Joins SCRS Wieländer+Schill (W+S) has joined the Society of Collision Repair Specialists (SCRS) as a corporate member. For more than four decades, W+S has focused on delivering new, inventive solutions tailored for the collision industry. Their products, designed and distributed by WSEngineering, are renowned for their flexibility and high quality, earning the approval and reliance of various automobile manufacturers globally. This expertise now aligns with the SCRS’s mission to support leading repair centers with top-tier resources and knowledge. Maured Bauer, managing director of Wieländer+Schill, expressed enthusiasm about the partnership, highlighting the company’s longstanding relationship with Reliable Automotive Engineering (RAE), another SCRS corporate member. “For over 20 years, we have been the key OEM supplier in the USA through RAE,” Bauer said. “Joining SCRS, an organization known for its impactful support and initiatives in the industry, aligns perfectly with our vision and commitment to serving our customers worldwide.”

Dealerships Losing Ground To Independent Auto Repair Shops, Study Finds New Cox Automotive research revealed franchised dealerships in the U.S. are losing service market share to general repair shops, despite remaining the top service provider. The detailed report, “Under the Hood: Opportunities and Challenges in the Service Industry,” showed dealerships, while still leading, have seen their share of service visits drop from 35% in 2021 to 30% in 2023. This trend emerges as the auto care industry in the U.S. market is expected to surpass $400 billion in consumer spending. Post-pandemic, vehicle owners are reportedly driving more and prolonging their existing vehicles’ usage, influenced by high prices and loan rates for new vehicles. Consequently, service centers are witnessing more frequent visits, with the average vehicle owner bringing in their car 2.5 times in 2023, up from 2.3 in 2021. Vanessa Ton, senior manager of market and customer research

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at Cox Automotive, emphasized the service business’s crucial role in dealership operations. Despite the challenges outlined in the report, she noted the industry’s growth and increased customer service visits, boosting most providers’ service revenue.

The Cox Automotive service study, conducted in the latter half of 2023, involved surveying 2,493 vehicle owners, including 182 EV owners, who had at least one service in the past year, accounting for more than 5,500 service visits. Additionally, 525 franchised dealers with decisionmaking authority over fixed operations were interviewed.

A shift in consumer preference was observed, with 33% of owners favoring general repair shops over dealers for the first time, up from 32% in 2021. Trust in franchised dealer service has waned, with only 54% citing trust as a reason to return, down from 62% in 2021. Cost concerns, exacerbated by inflation, have impacted service decisions. The study reported a 45% increase in the average price per service visit since 2021. However, dealership service costs, averaging $258 per visit, are largely comparable to non-dealer providers at $249, challenging the perception of dealerships being more expensive. Dealerships are also preparing for a surge in electric vehicle services, with 71% adding technicians with high-voltage training and certifications. Despite this, many dealers feel the need for more trained staff and infrastructure to adequately service EVs.

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l CONTINUED FROM COVER

Industry Trends Of 2023 6 attempted thefts and other forms of vandalism are also on the rise. CCC repairable claims volume for vandalized vehicles was up almost 22% year-overyear in 2022 and is on pace to increase 10% in 2023. Total losses as a result of vandalism increased by 10% in 2022 and are on pace to see an increase of over 25% year-over-year. Vehicles produced in Asia accounted for 48% of all repairable vandalism claims in 2020; that share increased to over 60% in 2022 and is over 68% through Q3 2023. Asian autos 4 years or older have shown the greatest propensity for vandalism, which can be attributed to commonality and social media triggers which have prompted and perpetuated auto thefts. Theft of catalytic converters also surged this year, leading to widespread concern and preventive measures. NICB reported 64,701 catalytic converter thefts took place in 2022; this is almost 4X the count in 2020. Per their report, catalytic converters contain valuable rare earth metals (platinum, rhodium and palladium) and can fetch $50-250 or, for one from a hybrid, up to $800. CARFAX reported as many as 153,000 catalytic converter thefts might have occurred in 2022—almost 90,000 more events occurring than claims reported (likely due to vehicles not having applicable insurance coverage for the loss or insureds electing against filing a claim). Based on CCC’s data, more than 70% of catalytic converter claims in 2022 were for vehicles 7 or more years old; of those, 8.6% were total losses. Through the first half of 2023, 69.9% of catalytic converter claims were for vehicles 7 years or older, with 11.8% being deemed total losses. The average repairable catalytic converter claim had an average total cost of $1,415, made up primarily of replacement parts. Numerous actions are being taken to prevent catalytic converter theft in legislatures and law enforcement across the county. Vehicle owners can prevent catalytic converter theft by being more aware of where they park, including well-lit areas and garages, and having VIN numbers etched onto their vehicle’s catalytic converter which can also be painted with bright high-heat paint. A large national insurance carrier recently reported that catalytic converter thefts were down about 38% in 2023. However, it is unclear how much of that decline is related to an actual decrease in catalytic converter thefts, as this is based on filed claims. 2. The Impact of Strikes on Suppliers The repercussions of the recent UAW strikes also rippled through the industry,

underlining the critical role of suppliers and emphasizing the need for a more resilient supply chain. Based on historical experience, the strikes could result in increased cycle times over the next few months and potential nonOEM part price increases. Beyond the short-term impacts, the recent strikes highlighted the importance of suppliers. Suppliers account for 900,000 jobs in the automotive industry—six times the number of UAW workers at Ford, GM and Stellantis combined—and represent 2.5% of GDP. At the onset of the strike, concerns about the impact to suppliers and long-term effects on the supply chain were voiced. Gone are the days of raw material being transported into Michigan auto plants and seeing thousands of automobiles come out each day. More efficient, distributed operating models opened the door to the modern, global supply chain and the merits of on-time delivery. However, as we saw during the pandemic, this model is not immune to market pressures. Of the over 11,000 workers laid-off because of the UAW strikes, more than 3,400 were from suppliers. In context, the strikes resulted in $10.4 billion in economic losses and underscored uncertainty in the automotive industry. Suppliers accounted for almost a third of the economic losses from the strike; current estimates put the impact of strikes on suppliers of $3.3 billion. At the time of this writing, UAW workers have ratified contracts with Ford, GM and Stellantis. Honda, Hyundai, Nissan, Subaru, Toyota and Volkswagen have all increased wages for their U.S. plant workers on the heels of the aforementioned agreements. 3. The Vehicle Repair Cost Bubble In the auto collision segment, total cost of repairs (TCOR) experienced subtle fluctuations this year, influenced by factors like vehicle age mix and economic variables. CCC’s average TCOR has exhibited a modest increase in 2023, +4.6% through Q2, following the double-digit increases in 2021 and 2022 (+10.2% and 12.4% respectively). Only one of the key drivers of TCOR—labor—has had a major impact on TCOR thus far in 2023, while parts costs have remained relatively flat. Beneath the surface of these highly aggregated numbers lurks a possible cause for concern for the coming years—increases in new vehicle sales and a shift in vehicle age mix. S&P Global Mobility reported the average age for light vehicles was 12.5 years. This comes following a year that saw the lowest volume of new vehicle sales since the Financial Crisis (2007-2011), per the Federal Reserve Bank of St. Louis. Since 2018, CCC has seen vehicles seven

30 JANUARY 2024 AUTOBODY NEWS / autobodynews.com

years or older account for an increasing share of overall repairable claims: from 35.5% in 2018 to 44.8% in 2023. Across all loss categories, the average TCOR is $4,451 through Q2 2023. Vehicles seven years or older have an average TCOR of $3,516 while the average TCOR for vehicles six years or newer is $5,211—almost $1,700 more than vehicles seven years or older. In other words, the aging vehicle pool is temporarily containing the average TCOR from ballooning even further. Had the vehicle age mix remained consistent with 2018, the average TCOR would currently stand at $4,657, an additional +4.6% greater than current. A few factors that exacerbated vehicle maturity over the past few years are decreased miles driven, new vehicle production, new vehicle costs and auto financing costs. Miles driven continue to recover and are +2.4% year-over-year through August. While work arrangements are still in flux, companies continue to reconsider return-to-office protocols. Average new vehicle prices remain around $48,000 with average APRs currently ranging from 7.4% to over 9%. 2022 new vehicle sales were at their lowest since the financial crisis, bottoming out in 2009 when 10.4 million new cars and light trucks were sold. New vehicle sales did not return to prerecession levels, until 2014. An average of 17.1 million new cars and light trucks

sold were annually between 2014 and 2019. As new vehicle sales volume continues to increase, the mix of older vehicles should begin to recede in favor of newer vehicles, though this could take 5-7 years to be reflected in the vehicle mix. At a modest 5% year-overyear increase in new vehicle sales, we might not expect to see pre-pandemic sales volumes until 2026. As we enter 2024, pay close attention to vehicle age mix shifts to stay ahead of the curve. Preparing for 2024 As we approach 2024, these interconnected industry themes paint a vivid picture of the current state, urging stakeholders to adapt and innovate in the face of change. The insights gleaned from these year-end trends can help shops, carriers and even policymakers toward more informed decisions. Acknowledging the challenges posed by theft, supply chain disruptions and shifting market dynamics is the first step toward devising proactive strategies. By staying vigilant and agile, the industry can harness insights to fortify its foundations, ensuring a resilient and prosperous future. In the coming years, vigilance, adaptability and a keen understanding of emerging trends will be paramount, enabling shops, carriers and even policymakers to navigate the everchanging landscape with confidence.

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2023 SEMA Show Exceeds Attendees’ Expectations The SEMA Show returned to Las Vegas Oct. 31-Nov. 3, bringing together more than 150,000 automotive aftermarket industry professionals looking to transform four days of relationshipbuilding, networking, sales and marketing into business success and dreams realized. The proof the SEMA Show was poised to return to historic levels was found in the packed Las Vegas Convention Center exhibit halls, teeming with more than 2,200 exhibitors, boundary-pushing builds, innovative new products, thought-provoking educational opportunities and more than 150,000 attendees connecting throughout the aftermarket community. The Show creates connections via dedicated product communities, outdoor activations, education and training, award programs, reveals, unique experiences and celebrations. “The SEMA Show is one of the largest trade shows in the country, but it’s actually comprised of several smaller, distinct communities,” said Tom Gattuso, SEMA VP of events. “The networking that takes place within those groups is where you see the transformative power the Show has to positively impact participants and chart the course of the aftermarket industry.” Perhaps nowhere else is that transformative power felt more strongly than amongst the companies exhibiting at the Show for the first time. More than 20% of the exhibitors were new participants, driving innovation, including Caross USA, manufacturers of portable jump starters and air compressors, based in San Mateo, CA. The start-up has had products on sale for a mere three months and SEMA was its first trade show. Not only did they meet prospective partners from Canada to Australia, but their networking also gained them exposure via social media and led to a relationship with the television show “Two Guys Garage” and a potential on-air appearance in February. They also won two Global Media Awards (GMA), given by judges comprised of members of the international media to products they feel will be well-received in their respective countries. “You don’t see a lot of ‘tire kickers’ at SEMA, the buyers are much more serious,” said Global Sales Director Steve Stambaugh. “I can’t say enough about SEMA. Being at this Show has done more for our company in two days than other industries do in 10 years.” For returning exhibitors, the SEMA Show was an opportunity to

continue building on the year-overyear growth that participation creates. For CIC Powerbox of Pittsburg, KS, a manufacturer of AC-powered truck boxes that first exhibited at the Show in 2018, their participation has led to several partnerships.

the opportunity to showcase the knowledge of our representatives, talk engineering and support our product with assurances that all accessories are fully reviewed for safety, ergonomics and longevity,” said Natalie Simon, marketing and

The 2023 SEMA Show brought together more than 150,000 automotive aftermarket industry professionals to Las Vegas Oct. 31-Nov. 3, transforming four days of relationshipbuilding, networking, sales and marketing into business success and dreams realized.

“Every time we come to SEMA we come away with new business,” said CEO Mike Windsor, listing the Department of Transportation, the U.S. Air Force, Goodyear and several OEMs as just a few of the relationships forged at the SEMA Show. “We’ve also made connections for opportunities we either weren’t aware of or didn’t know how to get into,” he added, including sponsorship of professional drift racer Faruk Kugay and growth of CIC’s social media marketing as examples. “We’ve had exponential growth year over year and if all goes well, this year we’ll go international thanks to the relationships we’ve made at SEMA,” said Windsor. The Show remains a popular place for OEMs to connect with the aftermarket industry. For Toyota, 2023 was a year to push boundaries. “Toyota has always seen SEMA as a place to let our imagination run wild. This past show was no exception, as we tapped into thrills on the track ... and the trail,” said Mike Tripp, group vice president, Toyota Marketing. “The amount of interest in the allnew 2024 Tacoma and Land Cruiser didn’t disappoint. And based on the coverage we’ve received, it’s safe to say that builds like our X-Runner Concept and FJ Bruiser were true stars of the show.” For Ford Performance Parts & Accessories, the Show allows them to forge relationships with attendees and share the benefits of their products. “The SEMA Show gives us

32 JANUARY 2024 AUTOBODY NEWS / autobodynews.com

events manager, Ford Performance Parts & Accessories. For others, Show participation is a step towards achieving the dream of a career in the automotive aftermarket.

Masen Schneider, a freshman studying mechanical engineering at the University of North Dakota, received a SEMA Scholarship, awarded annually to students interested in careers in the automotive industry. “It means a lot to receive a scholarship from an organization like SEMA because as big and impactful as they are, they see your story and experience and want to help propel you towards your dream,” he said. Schneider hopes to one day be an automotive parts designer. The SEMA Show also remains a center of innovation fueled by passion, as evidenced by the Battle of the Builders Presented by Mothers Polish competition. The aftermarket industry’s ultimate vehicle competition, the program celebrated 10 years of providing builders the ultimate platform to showcase their craftsmanship and skills to a worldwide audience. For Andy Leach, winning builder of the 1960 Buick Invicta Custom, the victory was the culmination of nine years of work. “It’s a dream come true,” said Leach. “I’ve been chasing this award for nearly a decade. The Buick was a labor of love.” The SEMA Show returns to Las Vegas Nov. 5-8, 2024. To learn more, visit www.semashow.com.

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NABC Announces New Foundation The National Auto Body Council has formed the Changing and Saving Lives Foundation to support its community involvement and fundraising events. The Changing and Saving Lives Foundation, a 501(c)3 organization, was founded to provide support and assistance to families in need, military members, veterans and first responders, through programs such as NABC Recycled Rides, NABC First Responder Emergency Extrication (F.R.E.E.) and NABC Community Impact programs. In 2023, the NABC, through these programs, presented more than 200 vehicles to families, veterans and military members in need of reliable transportation and provided life-saving education on vehicle rescue techniques to more than 1,500 first responders. As demand for NABC programs grows, so do the needs for resources to manage these important programs. The foundation allows the NABC to pursue grants, gifts and donations, which enables the organization to expand these programs to serve those in need.

Global Light Vehicle Sales Predicted To Rise 2.8% in 2024 The latest S&P Global Mobility report forecasts a 2.8% increase in global light vehicle sales for 2024, primarily driven by the ongoing replenishment of vehicle inventories and improvements in the supply chain. However, this positive trend is tempered by significant headwinds, including high vehicle prices, tightening credit conditions and fluctuating consumer confidence. Colin Couchman, executive director of global light vehicle forecasting at S&P Global Mobility, said the industry is transitioning from clear supply-side risks to a “murkier macro-led demand environment.” 2023 saw a notable uptick in light vehicle sales, with a projected 8.9% increase from the previous year, nearly reaching 86.0 million units globally. This surge was largely fueled by the normalization of supply chains and robust inventory restocking. Regionally, Europe is forecasted to see a 2.9% year-over-year increase in 2024, with lingering economic recession risks and easing pent-up demand. The U.S. market is expected to grow by 2.0%, with consumer

affordability remaining a significant concern. In contrast, mainland China projects a more robust 4.2% increase, bolstered by incentives for New Energy Vehicles (NEVs) and improving consumer confidence. The production outlook for 2024 suggests a shift towards a more traditional demanddriven model. Global light vehicle production is predicted to slightly decrease by 0.4%, reflecting the industry’s adjustment to a postcrisis equilibrium. Mark Fulthorpe, another executive director at S&P Global Mobility, noted the rapid restocking might collide with actual consumer demand levels, creating challenges for vehicle manufacturers. Electrification continues to be a pivotal aspect of the industry’s future. The report forecasts significant growth in battery electric vehicle (BEV) sales, with an expected 16.2% of global passenger vehicle sales in 2024, a substantial increase from the 12% market share in 2023, reflecting the industry’s ongoing commitment to electrification despite short-term uncertainties.

Repairify Now ASE Accredited For Training Repairify, Inc., has achieved ASE accreditation for both online and in-person training, and is now recognized by ASE as a provider of “Continuing Automotive Service Education” to help train the future technicians of the automotive repair industry. Repairify sought this accreditation to ensure its training content aligns with I-CAR objectives. With this accreditation, students who complete Repairify courses will receive credit towards their I-CAR certifications in the same way they would if they took the I-CAR course at the technical center in Chicago. Repairify’s curriculum design, processes and methods for training were rigorously tested by ASE over several months. Every aspect of Repairify’s program was examined to validate that its training materials met ASE’s high standards and the needs of automotive students and the industry. Now, Repairify has joined this exclusive club of fewer than 50 institutions that have received ASE accreditation.

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Ex-GM Manager Convicted in $5M Bribery Scheme Former General Motors manager Hyoung Nam So, 48, of Irvine, CA, also known as “Brian So,” was found guilty by a jury for his role in a multimilliondollar bribery scheme. So was convicted of conspiracy to commit bribery, a charge stemming from his promise to deliver a $100 million contract to a South Korean company, Wookyung MIT, in exchange for $5 million. During a seven-day trial, evidence revealed in 2015, So, who managed the supply of parts for GM automobiles in North America, received $3.45 million in cash from Wookyung MIT. In a detailed bribery arrangement, So agreed to award the lucrative contract, initially set to be decided through a competitive bidding process, to Wookyung MIT. The South Korean company’s owner facilitated a $1 million cash transfer from South Korea to Los Angeles, later personally delivering the cash to So in Troy, MI.

So learned Wookyung MIT was not the lowest bidder for the contract. To secure the deal, So provided insider information to Wookyung MIT, enabling it to revise its bid. On Dec. 8, 2015,

the same day So recommended Wookyung MIT for the contract, GM awarded it to the company. However, So withheld the contract’s confirmation from Wookyung MIT until the remaining bribe was paid. This final payment, amounting to $2.45 million in cash, was made at a Detroit restaurant.

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In 2017, Homeland Security Investigations (HSI) seized $3.19 million linked to the bribery from a private vault in Los Altos, CA, funds that were eventually returned to South Korean authorities. Meanwhile, the owner of Wookyung MIT faced legal consequences in South Korea related to the bribery scheme. U.S. District Judge Andre Birotte Jr. scheduled So’s sentencing for May 24, 2024. So faces a maximum sentence of five years in federal prison. The case was a result of a collaborative effort by HSI’s Los Angeles El Camino Real Financial Crimes Task Force, with significant support from the Justice Department’s Office of International Affairs. Assistant U.S. Attorneys Jeff Mitchell and David Y. Pi of the Major Frauds Section are leading the prosecution.

Northwood University is launching a pioneering master of science in organizational leadership (MSOL) program tailored for automotive professionals. Enrollment is now open, with classes beginning Jan. 15, 2024. The MSOL for Automotive Professionals program exemplifies Northwood’s continued dedication to providing specialized education for individuals deeply entrenched in the automotive field. It welcomes participants with diverse automotive industry experiences. It offers a seamless pathway for graduates of Northwood’s prestigious Automotive Marketing Management and Automotive Aftermarket Management programs, ensuring a unified and comprehensive educational journey. For more information, including course names and descriptions, visit devos. northwood.edu/organizationalleadership-automotive

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Fixing ADAS Systems Makes Up Over a Third of Collision Repair Costs By Brittany Moy AAA

A recent study by AAA found advanced driver assistance systems (ADAS), like automatic emergency braking, blind spot monitoring and lane departure warning, can add up to 37.6% to the total repair cost after a crash. This is due to the high cost of replacing and calibrating the sensors that operate these systems. Even minor damage to systems such as front radar or distance sensors can result in additional repair expenses of up to $1,540. AAA advises consumers to be aware of the repair costs associated with these vehicle systems, and prioritize repairing them when necessary to ensure they work as intended. “Vehicles equipped with more sophisticated safety systems are much more common now, especially since NHTSA proposed its rule requiring automatic emergency braking earlier this year,” said Greg Brannon, AAA’s director of automotive engineering. “Consumers should know about the repair costs associated with these technologies. But they must also understand the

importance of fixing them since improperly functioning systems could result in a deadly crash.” Many variables can affect the cost of repairing ADAS, including vehicle make and model, the type and location of the sensor and the type of facility where the repair work is performed. Consumers may not realize it, but

the sensors that help ADAS “see” the world around the vehicle are located at the front, side and back. AAA looked at four repair scenarios—front-end collision, side mirror replacement, rear collision and windshield replacement— to understand the costs of repairing these sensors. The highest repair cost for ADAS components is attributed to radar sensors and cameras damaged in a front-end collision. However, the replacement of a side mirror

represented the largest proportion of repair costs of the three scenarios. For the three vehicles (model year 2023) evaluated in this report, AAA found: • The average cost of replacing ADAS components in a minor front collision repair was $1,540, or 13.2% of the average total repair. • An average of 70.8% of the repair cost ($1,067) was attributable to the ADAS camera included in the side mirror assembly. • The average cost of replacing ADAS components in a minor rear collision repair was $684, or 40.9% of the average total repair estimate of $1,698. • The cost of windshield glass replacement attributable to ADAS components averaged 25.4% ($360.00) of the total repair cost. • Individual ADAS component costs (part and specific labor/ calibration) over the four repair scenarios range from a low of $290 to a high of $1,596. AAA’s research determined the ranges listed below for typical ADAS repair expenses. Note that these numbers are for costs over and

•

above the normal body work required following a collision. Front radar sensors used with automatic emergency braking and adaptive cruise control systems: $500 to $1,300. Front camera sensors used with automatic emergency braking, adaptive cruise control, lane departure warning and lane keeping assistance (does not include the cost of a replacement windshield): $600 to $800. Mirror mount, side mirror used with around-view systems: $740 to $1,600. Windshield camera sensor used with lane keeping assistance, traffic sign recognition and pedestrian detection: $900 to $1,200. Front or rear ultrasonic sensors used with parking assist systems: $300 to $1,000. A driver is alerted by a warning light or icon on the instrument panel and/or a message display if an ADAS component is failing and causing the system to be inoperable. Once this occurs, it’s crucial for drivers to take their vehicle to a reputable repair facility for repair.

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U.S. Invests $3.5 Billion in Domestic Battery Production

CIECA Reactivates VDI/ Estimating Committee

The U.S. Department of Energy (DOE) unveiled a $3.5 billion initiative, funded by the Bipartisan Infrastructure Law, to advance domestic production of advanced batteries and related materials. This move is a crucial part of President Joe Biden’s Investing in America agenda, aimed at bolstering the nation’s competitiveness in the burgeoning clean energy market. “Positioning the United States front and center to meet the growing demand for advanced batteries is how we boost our global competitiveness, maintain and create good-paying jobs, and strengthen our clean energy economy,” said Secretary of Energy Jennifer M. Granholm. At the core of this initiative is the development of new and expanded facilities for processing critical minerals, manufacturing battery components, and producing battery cells and packs. These steps are vital for supporting future-oriented industries like renewable energy and EVs. The funding also aligns with the administration’s broader goals of achieving a net-zero emissions

CIECA announced the reactivation of the Standards Development Committee focused on Vehicle Damage and Imaging (VDI)/ Estimating. The committee will be chaired by CIECA Past Chair Phil Martinez, principal technical consultant at Mitchell International, an Enlyte company. The VDI committee will first focus on a JSON standard for existing Assignment messages. Next, committee members will evaluate the type of messages needed for the data generated by estimating systems and consumers of that data. All industry stakeholders, including CIECA and non-CIECA members, are invited to join. The VDI Committee was originally created in the early 2000s as a merger of two former CIECA Committees: Estimate Management Standard (EMS) and Repair Facility. The goal was to develop and maintain messaging standards and codes focused on the appraisal and/or restoration of a collision-damaged vehicle that incurred an insurance loss.

economy by 2050 and ensuring EVs constitute half of all new lightduty vehicle sales by 2030. Batteries play a pivotal role in transitioning to a clean energy economy, not only in reducing energy costs and greenhouse gas emissions for American families and businesses but also in enhancing national security and resilience. The demand for EVs and stationary storage is expected to exponentially increase the lithium battery market by the end of this decade, highlighting the necessity for the U.S. to invest in a robust, resilient battery supply chain. This initiative represents the second phase of a broader $6 billion investment outlined in the Bipartisan Infrastructure Law. In the first phase, the DOE awarded 15 projects, catalyzing more than $5.8 billion in combined public and private investment. The current phase aims to further strengthen domestic battery manufacturing and supply chains, focusing on: • Developing a competitive battery materials processing industry in the U.S. • Expanding advanced battery

manufacturing capabilities. • Reducing dependency on foreign entities for critical minerals and battery materials. • Enhancing domestic processing capacity for battery materials. • Supporting underserved communities in line with the Justice40 Initiative. • Creating workforce opportunities in low- and moderate-income communities. The DOE is prioritizing not only lithium-based technologies but also next-generation technologies and battery chemistries. This includes expanding facilities for critical material processing and battery component manufacturing, which are expected to attract additional investments. The program will update its focus areas every six months to keep pace with market and technology advancements. Concept papers for this funding opportunity are due by Jan. 9, 2024, with full applications required by March 19, 2024. The Office of Manufacturing and Energy Supply Chains (MESC) is responsible for overseeing the initiative.

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Crash Champions Donates $70K To Susan G. Komen

Consumer Reports: New Tech in EVs Still Working Out the Bugs Consumer Reports recently released its annual reliability survey, showing electric vehicles experience significantly more issues than their ICE counterparts, largely due to new technology that automakers haven’t quite ironed out yet. “The problems with internal combustion engines are mostly sorted,” Jake Fisher, Consumer Reports senior director of testing, told the Detroit Free Press. “The new problems are mostly associated with electronics: Electric vehicles that use brand new platforms and power trains.” The survey looked at 70,000 vehicles produced in model years 2021-2024, and found EVs had about 79% more problems than ICE vehicles. Hybrids, however, reported an average of 26% fewer problems than ICE vehicles, though plug-in hybrids did even worse than EVs—they reported 146% more problems than ICE vehicles.

Consumer Reports Reliability Ratings 1. Lexus 2. Toyota 3. Mini 4. Acura 5. Honda 6. Subaru 7. Mazda 8. Porsche 9. BMW 10. Kia 11. Hyundai 12. Buick 13. Infiniti 14. Tesla 15. Ram 16. Cadillac 17. Nissan 18. Genesis 19. Audi 20. Chevrolet 21. Dodge 22. Ford 23. Lincoln 24. GMC 25. Volvo 26. Jeep 27. Volkswagen 28. Rivian 29. Mercedes-Benz 30. Chrysler

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The Crash Champions Collision Repair Team recently presented a gift in the amount of $70,000 to Susan G. Komen on the heels of its Champions for a Cause campaign. The campaign, which took place throughout the month of October in recognition of Breast Cancer Awareness Month, rallied the company’s 10,000plus team members in support of Susan G. Komen’s mission to fight breast cancer. The presentation was made Nov. 15 at Crash Champions’ Westmont, IL, home office. Funds were raised through sales of special edition Crash Champions T-shirts and polos featuring the pink breast cancer awareness ribbon. Proceeds from the sales, supplemented by a matching contribution from Crash Champions, were donated to Susan G. Komen. Crash Champions team members also participated in several Race for the Cure events and MORE THAN PINK Walks throughout the month of October, raising additional funds also matched by Crash Champions.

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Insurers’ Efforts To Improve Profitability Drive Auto Policy Shopping Macroeconomic trends affecting insurance shopping in the first half of 2023 continued throughout Q3. Auto and property insurance shopping rates were flat compared to Q2 2023 but elevated 12% and 6%, respectively, compared to Q3 2022. The findings are part of TransUnion’s latest quarterly Insurance Personal Lines Trends and Perspectives Report, which includes trends in the auto and property insurance markets, as well as survey data about consumers’ behaviors and attitudes. The search for lower insurance premiums remains a primary driver of auto insurance shopping. The Insurance Information Institute forecasted auto insurance premium growth of 10.4% in 2023—double the 5% premium growth from the previous year. “In addition to raising rates, insurers are employing other measures to improve their profitability, like suspending distribution and toughening underwriting standards,” said Stothard Deal, vice president of strategic planning for TransUnion’s insurance business. “These efforts have likely motivated consumers to

expand their shopping activity with new insurers.” New vehicle sales were also a contributing factor. A healthy labor market and the increase in employers’ return to work policies are likely motivating consumers to purchase new vehicles. According to J.D. Power, the U.S. new automobile market remains resilient, with the outlook for sales in 2023 increasing to 7% over 2022. How Bundling Can Attract and Retain Policyholders Conversely, home sales and refinancing—two important triggers for property insurance shopping— remain depressed. Homeowners locked into low interest rates are reluctant to sell and purchase new properties at current rates. However, property insurance shopping remains elevated over 2022. One factor pushing this trend is the hunt for lower insurance premiums. Another is the increased number of insurers requiring bundling or multiline policies. As consumers shop for auto insurance, they may be forced to consider switching their home insurance as well, even if they

are happy with their current policy. With pressure being placed on retaining policyholders, opportunities exist for insurers to consider valueadded services outside of basic coverage options. For example, home insurance policies have long included identity theft protection.

“In addition to raising rates, insurers are employing other measures to improve their profitability, like suspending distribution and toughening underwriting standards,” — STOTHARD DEAL

VICE PRESIDENT OF STRATEGIC PLANNING FOR TRANSUNION’S INSURANCE BUSINESS

The report noted cyber security threats are evolving and insurers should broaden their offerings. Social engineering scams, in which bad actors trick consumers into clicking a malicious link or sharing personal information, are now one of the most prevalent threats. Many insurers are exploring

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ways to assist policyholders due to different types of fraud and cyber risks, including social engineering scams, ransomware attacks and cyberbullying events. Going further, the report recommended adopting preventative solutions that complement existing restorative measures. One such solution is TransUnion’s TruEmpower™ Scam Blocker, which helps protect individuals, families and small businesses from harmful cyber incidents by blocking fraudulent websites, phishing attempts and other cyber threats on mobile devices and laptops. Delivered through insurers, Scam Blocker adds value and can give peace of mind to policyholders while assisting to reduce claims costs to insurers. “TransUnion research has found consumers look to their insurers for guidance and protection in the aftermath of a cyber-attack,” said Matt Cullina, head of TransUnion’s global cyber insurance business. “Providing a robust, preventative measure can help policyholders feel safer online and more secure in their coverage policy.”

318 Bloomfield Ave l Bloomfield, NJ 07003

40 JANUARY 2024 AUTOBODY NEWS / autobodynews.com

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• Professional Responsive Wholesale Staff Ready to Help You • Extensive Inventory of OEM Acura Parts Updated Daily • Very Competitive Pricing and Discounts • Experienced Dependable Delivery to North Jersey and Rockland County NY

ron@parkaveacura.com www.parkaveacura.com Family Owned - We go Above and Beyond Your Expectations 247 W. Passaic Street Maywood, NJ 07662

INSIST ON GM GENUINE PARTS

Call Any of These Wholesale Parts Dealers Below Maryland

Massachusetts

New Jersey

New York

Ourisman Chevrolet

Mastria Buick Cadillac GMC

Open Road Cadillac FLORHAM PARK

Healey Brothers Chevrolet

888-572-1045

973-538-6978 Fax

845-220-9200

M-Th 7:30 - 7:30; F 7:30 - 6 Sat 7:30 - 5 wholesale@mastria.com

Christopher.salgado@openroad.com

New Jersey

800-981-9451

MARLOW HEIGHTS

800-358-7788

301-899-6990 Direct 301-899-9375 Fax

M-F 7:30 am - 6 pm Sat 8 am - 4 pm wholesale@ourisman.com www.ourismanchevrolet.com

Ourisman Chevrolet of Rockville ROCKVILLE

800-345-4640

301-424-5332 Local 301-294-6381 Fax M-F 7 - 5:30

Massachusetts

Balise Chevrolet Buick GMC Business Elite SPRINGFIELD

413-233-2185

413-733-8617 Fax

M-F 8 - 5 lvazquez@baliseauto.com

Boch Chevrolet NORWOOD

800-559-9210

781-762-9210 800-991-1009 Fax

M-F 7:30 - 5 bchwholesale@boch.com

Long Cadillac SOUTHBOROUGH

508-820-9322 800-982-2258 508-879-1212 Fax

M-F 7:30 - 5 tschube@longauto.com

Marty’s Buick GMC KINGSTON

800-870-7573

781-585-7570 781-585-2966 Fax

M-F 7:30 - 5:30; Sat 8 - 4 brucem@martysbuickgmc.com

RAYNHAM

508-822-4074 Fax

Barlow Chevrolet DELRAN

800-220-1452

856-461-8417 856-764-1498 Fax

M-F 7 - 6; Sat 8 - 4 pseay@barlowautogroup.com

Cadillac of Mahwah MAHWAH

201-579-6497

973-845-3014

POUGHKEEPSIE

M-F 7 - 5

Open Road Chevrolet

845-220-9201 Fax

M-F 8 - 5 www.healeychevrolet.com

UNION

West Herr Chevrolet

908-686-2727 908-687-4267 Fax

716-662-7707

ORCHARD PARK

716-688-5519 Fax

M-F 8 - 5; Sat 8 - 4

Christopher.salgado@openroad.com

M-F 7:30 - 5; Sat 8 - 4 sgraham@westherr.com

New York

Cadillac of Manhattan NEW YORK CITY

212-765-0909

Pennsylvania

Blaise Alexander Chevrolet GREENCASTLE

718-392-6570 Fax

717-597-2131

M-F 8 am - 5 pm Sat 8 am - 4 pm vdeliso@bramautogroup.com www.cadillacofmanhattan.com

M-F 8 - 5; Sat 8-2 jsnyder@blaisealexander.com

NORTH BRUNSWICK

DePaula Chevrolet

Tom Hesser Chevrolet

732-821-5410 732-821-7549 Fax

800-727-8357

800-435-9586

201-579-6506 Fax M-F 7 - 5

Malouf Buick GMC 800-669-6256

ALBANY

SCRANTON

518-489-0184 Fax

570-558-3677 570-342-8645 Fax

M-F 8 - 4:30; Sat 8 - 12 kreimann@malouf.com

M-F 7:30 - 6; Sat 8 - 5 parts@depaula.com

Malouf Chevrolet Cadillac

East Syracuse Chevy 315-437-5464

732-821-1517 Fax

M-F 7:30 - 5; Sat 8 - 3 partsdept@esyrchevy.com

M-F 7:30 - 5 kdiperi@malouf.com

M-F 8 - 5; Sat 8 - 2 mhanson@tomhesser.com

EAST SYRACUSE

NORTH BRUNSWICK

800-769-6256

717-597-6932 Fax

315-437-0878 Fax

Nielsen Chevrolet DOVER

973-366-1730

973-366-5867 Fax

M-F 7 - 4:30; Sat 8 - 4:30 parts@nielsenchevy.com

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autobodynews.com / AUTOBODY NEWS JANUARY 2024 41

Driven Brands Launches B2B Digital Marketplace Driven Brands announced the launch of Driven Advantage, a new B2B digital marketplace powered by Mirakl Platform. The new B2B marketplace connects Driven Brands’ 5,000+ automotive corporate locations, shop owners, franchises and affiliates with more than 80,000 handpicked products from thirdparty suppliers. With Driven Advantage’s onestop shop, buyers can easily control spending and streamline ordering, reducing time spent on purchasing. The average automotive service center with ~$1 million in annual revenue can expect to save upwards of $50,000 per year by ordering via the Driven Advantage marketplace. The marketplace offers buyers an enhanced personalization experience, making it easy for buyers to discover the products that meet their specific needs and preferences. Driven Advantage also offers benefits to third-party sellers by driving sales volume through a single site serving thousands of automotive locations.

Average Auto Loan Amount Declines in Q3 The average new vehicle loan amount in Q3 2023 fell to $40,184, a drop from the previous year’s $41,543, according to Experian’s State of the Automotive Finance Market Report, a welcome change after a period of steady increases. Similarly, the average loan amount for used vehicles was $27,167, a reduction of $1,517 from the same quarter the year before.

The report also indicated only modest increases in the average monthly payments for new and used vehicle loans, despite a rise in interest rates. New vehicle loans saw an average monthly payment increase of $25, reaching $726, while used vehicle loans increased by $4 to $533. The average

interest rates for new and used vehicles have risen to 7.03% and 11.35%, respectively. “While we’ve seen the average loan amount for new and used vehicles rise over the last three years, it’s a welcome sight to see average vehicle loan amounts decrease,” said Melinda Zabritski, Experian’s head of automotive financial insights. “With monthly payments remaining relatively stable despite rising interest rates, the industry seems to be heading in a positive direction, especially with consumers having more options available to them during the financing process.” The report also revealed a trend towards shorter-term loans for new vehicle shoppers. In Q3 2023, 13.4% of new vehicle loans had terms in the 1- to 48-month category, an increase from 9.99% the previous year. The report attributes much of this shift to the lower interest rates available for shorter-term loans. In the captive market, significant growth was observed. Captives comprised the majority of the total

financing market share at 30.43%, a considerable rise from 21.55% in Q3 2022. This growth is also reflected in new vehicle financing, where captives accounted for 59.18% of the market share.

“While we’ve seen the average loan amount for new and used vehicles rise over the last three years, it’s a welcome sight to see average vehicle loan amounts decrease,” — MELINDA ZABRITSK

EXPERIAN’S HEAD OF AUTOMOTIVE FINANCIAL INSIGHTS

Additional findings from the report include the dominance of credit unions in the used vehicle market, the slight decrease in average loan terms for both new and used vehicles, and a growing market in prime and super prime financing sectors. Delinquency rates were also reported, with 30-day delinquencies reaching 2.33% and 60-day delinquencies at 0.91%.

Porsche Genuine Parts and Service, only at your local authorized Porsche dealer.

MARYLAND Porsche Silver Spring

Silver Spring, MD 800-288-6982 301-890-3748 Fax wholesales@mileone.com

MASSACHUSETTS Porsche Norwell Norwell, MA 781-261-5230 781-261-5274 Fax porschenorwell.com

NEW JERSEY Ciocca Parts Warehouse Porsche Flemington, NJ 800-221-1256 908-782-9397 Fax rmuir@flemington.com

Porsche Monmouth

West Long Branch, NJ 732-483-8560 M-F 8-5; Sat 8-4:30 avacchiano@penskeautomotive.com

NEW YORK Porsche Huntington

Huntington Station, NY 631-424-1310 631-272-1805 Fax

M-F 8-5; Sat 8-4 parts@porschehuntington.com

Porsche Manhattan

New York, NY 347-226-3913 212-208-0916 Fax parts@manhattanmotorcars.com

Porsche of Southampton

Southampton, NY 631-204-2565 631-204-2559 Fax gspano@porscheofsouthampton.com

Porsche South Shore

Freeport, NY 516-277-0542 516-277-0543 M-Sat 8-5:30 mtotaram@mcgovernauto.com

PENNSYLVANIA Porsche Main Line Newtown Square, PA 610-886-1010 610-886-1020 Fax M-Sat 8-5 jprice@potml.com

42 JANUARY 2024 AUTOBODY NEWS / autobodynews.com

Full Page (no bleed) | 8.28˝ x 10.132˝

Sometimes, “slow and steady” just isn’t an option Quality repairs and the possibility for quicker turnarounds—Genuine Volkswagen Collision Parts help provide the work your customers need at the speed of satisfaction.

CONNECTICUT

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NEW YORK

PENNSYLVANIA

Lia Volkswagen Enfield

Ciocca Parts Warehouse Volkswagen Flemington

Hudson Valley Volkswagen Wappingers Falls

Ciocca Volkswagen Allentown

800-221-1256

845-298-2365

610-791-4177

Fax: 908-782-1795 M-F 7:30am-5pm www.cioccaparts.com

Fax: 845-224-3686 M-F 7:30am-5pm; Sat 8am-5pm

Fax: 610-289-7016 M-F 8am-5pm; Sat 8am-4pm

billsantoro@thepremiercollection.com

cioccavwparts@cioccadealerships.com

Open Road Volkswagen of Bridgewater Bridgewater

Platinum Volkswagen Hicksville

516-822-4800

Jeff D’Ambrosio Volkswagen Downingtown

Fax: 516-822-4831 M-F 7:30am-5:30pm parts@platinumvw.com www.platinumvw.com

Fax: 610-363-8227 M-F 7am-5:30pm; Sat 8am-12pm partsteam@dambrosio.us

860-698-6890 Fax: 860-265-7840 M-F 8am-5pm; Sat 8am-12pm aguimaraes@liacars.com

MARYLAND Ourisman VW of Rockville Rockville

855-417-4511 Fax: 240-499-2488 M-F 8am-5:30pm; Sat 8am-5pm rockvilleparts@ourismanautomotive.com

www.rockvillevolkswagen.com

MASSACHUSETTS Volkswagen of North Attleboro North Attleboro

508-695-7131 Fax: 508-695-0321 M-F 8am-5pm; Sat 8am-2pm kenr@driveavw.com www.driveavw.com

908-685-1068 Fax: 908-685-1547 M-F 7:30am-5pm; Sat 8am-3pm vwb.parts@openroad.com www.openroadvwparts.com

Paul Miller Volkswagen Bernardsville

908-360-1162 Fax: 908-766-6171 M-F 8am-5pm; Sat 8am-4pm aaitchison@paulmiller.com www.paulmillervw.com

White Plains Volkswagen White Plains

914-909-1630 Fax: 914-372-7056 M-F 7:30am-5:30pm Sat 8:30am-4:30pm echavez@whiteplainsvw.com

610-363-8250

Piazza Volkswagen of Langhorne Langhorne

215-741-4100 Fax: 215-752-6621 M-F 7:30am-5pm; Sat 8am-5pm www.piazzavw.com langwholesale@piazzavw.com

autobodynews.com / AUTOBODY NEWS JANUARY 2024 43 58720554-013-23-VW_2023_10Missions_Autobody_News_Wholesale_Assets_hz4.indd 1

7/31/23 5:41 PM

Dynabrade Names Global Manger-Automotive Refinish Dynabrade, Inc. recently promoted Karen McMullen to the position of global managerautomotive refinish, advancing the company’s position in the industry on a worldwide scale. Since first joining Dynabrade in 2018, McMullen worked with the national accounts team, growing Dynabrade’s market share among the largest distributors, including select automotive wholesalers. Specifically, she worked with reseller corporate contacts in sales, marketing and product management to promote Dynabrade appropriately. Annual double-digit sales growth has been the result, and McMullen now takes that energy to focus on global expansion within automotive refinish. Dynabrade is headquartered in Clarence, NY. Wholly owned subsidiaries have been established in Luxembourg and India, and direct salespeople are in Latin America and Asia/Pacific Rim countries. McMullen will be leading this team to expand the Dynabrade automotive refinish footprint.

U.S. House of Representatives Passes Bill To Stop EPA Emissions Mandate The U.S. House of Representatives on Dec. 6 passed the Choice in Automobile Retail Sales (CARS) Act (H.R. 4468) with bipartisan support, 221-197, as five Democrats and each Republican member voted for the bill. If passed into law, the SEMAsupported bill would prohibit the U.S. Environmental Protection Agency (EPA) from finalizing the agency’s proposed federal emissions standards for lightand medium-duty motor vehicles model years 2027 to 2032, which intends for electric vehicles to make up 67% of all new vehicles sales by 2032. The CARS Act also prevents future EPA motor-vehicle emissions regulations that would mandate certain technologies or limit the availability of vehicles based on engine type. The passage of the CARS Act comes just days after American Fuel and Petrochemical Manufacturers (AFPM) released the results of a national survey that found 60% of likely voters oppose the EPA’s proposed EV mandates.

A further breakdown of likely voters found the majority of Republicans (87%) and Independents (61%) oppose the EPA’s de facto internal combustion engine (ICE) ban, while Democrats are split on the matter (41% support, 32% oppose, 27% undecided).

U.S. Rep. Tim Walberg, R-MI, introduced and championed the CARS Act to ensure the EPA’s push to decarbonize transportation remains technology-neutral and does not favor one vehicle technology over another. The specialty automotive aftermarket has a forward-looking vision that embraces new technology to make vehicles cleaner and more efficient, which includes

hydrogen, electric, alternative fuels and continuing to improve the internal combustion engine. If the CARS Act becomes law, it would block the most aggressive tailpipe emissions ever proposed. SEMA President and CEO Mike Spagnola and member companies have been vocal in opposing the EPA’s proposed rule. If the rule is finalized, the EPA estimates 67% of new sedans, crossovers, SUVs and light-truck purchases would be electric by 2032, while EVs would make up 50% of bus and garbage trucks, 35% of short-haul freight tractors and 25% of long-haul freight tractors. U.S. Sens. Mike Crapo, R-ID, and Pete Ricketts, R-NE, introduced a bipartisan companion version of the CARS Act in the Senate, S. 3094. The bill has 33 co-sponsors and awaits consideration in the Senate Environment and Public Works Committee. For more information, visit sema.org/EPAProposed-Greenhouse-Gas-Rules or contact Tiffany Cipoletti at tiffanyc@sema.org.

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44 JANUARY 2024 AUTOBODY NEWS / autobodynews.com

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Nominations Open For Techs Rock Awards The TechForce Foundation, in collaboration with Mecum Auctions, opened nominations for the sixth annual Techs Rock Awards, celebrating the achievements of both professional and student technicians. The awards span five distinct categories: Automotive & Motorsports; Diesel; Collision, Restoration & Welding; Aviation, Motorcycle & Marine; and Evolving Technologies. Winners in each category will progress to a public vote, culminating in the selection of one student and one professional technician as grand prize winners. These winners will be awarded a trip to Glendale, AZ, to attend the Mecum Auction Glendale and gain recognition from industry leaders at the TechForce National Partner Summit. Nominations are open until Jan. 14, 2024. For more information and to submit a nomination, visit TechForce.org/TechsRock.

AUTOBODY

FTC Implements CARS Rule To Combat Auto Sale Scams The Federal Trade Commission (FTC) recently unveiled the Combating Auto Retail Scams (CARS) Rule, set to take effect July 30, 2024, to significantly reduce deceptive practices in the automotive industry.

FTC Chair Lina M. Khan highlighted the rule’s focus on eliminating “unexpected and unnecessary fees” in car buying, which not only aids consumers but also fosters fairness among dealers. The CARS Rule addresses two primary fraudulent tactics: baitand-switch advertising and the imposition of hidden junk fees. These deceptive strategies have long plagued consumers, leading to inflated costs and frustrating experiences when purchasing

vehicles. The rule protects military personnel and their families, who often become targets for these unscrupulous practices. The burden of auto debt is significantly higher among servicemembers, with young servicemembers being especially vulnerable. The CARS Rule aims to alleviate these pressures by ensuring transparent and honest dealing in car sales. Key provisions of the CARS Rule include: • No Misrepresentations: Dealers are prohibited from misleading consumers about vital information such as price, cost, and financing terms. • Transparency in Pricing: The rule mandates that dealers provide clear information regarding the offering price, total payment and optional nature of add-ons. • Prohibition of Non-Beneficial Add-Ons: Dealers cannot charge for add-ons that do

not provide real benefits to consumers. • Requirement for Consumer Consent: Explicit, informed consent must be obtained for any charges incurred in a vehicle purchase. • The FTC’s process in developing the CARS Rule involved extensive public engagement, including a comment period where feedback from consumers, servicemembers, veterans and auto dealers was considered. This inclusive approach led to a well-rounded rule that not only curbs consumer exploitation but also supports honest dealers by creating a more level playing field. The CARS Rule represents a significant step towards consumer protection in one of the largest purchase areas for American households. The FTC has also issued guidelines for both consumers and dealers to prepare for these changes, ensuring a smooth transition and widespread understanding of the new regulations.

autobodynews.com / AUTOBODY NEWS JANUARY 2024 45

Trust Your Order to the Collision Parts Specialists

NEW JERSEY

THESE DEALERS ARE GENUINE WHOLESALE PARTS SPECIALISTS.

Volvo Cars Bridgewater SOMERVILLE

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800-432-0220

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Grieco Toyota 401-438-2206

401-431-0673 Fax

M-Th 7:30am-7pm; F 7:30am-6pm Sat 7:30am-5pm toyotaparts@griecocars.com www.griecotoyota.com

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Meriden 318 South Broad St.

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MERIDEN HYUNDAI

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203-935-0896

800-559-9210

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and Dedicated Wholesale Specialists > Professionally Prrof P ofe esssion sio si on na alllly TTrained raiined ra in ned ed a nd D nd ediiccat ed ated ed W ho h ollesa le esale alle eS peci pe cial ci ial aliists issttss Ready Help You Re R ea ad dy to to H ellp Yo e Y ou

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PARTS DIRECT: 410-841-2593 24 HR FAX: 410-266-3014 LEXUSWHOLESALE@SHEEHY.COM 121 FERGUSON ROAD I ANNAPOLIS, MD 21409 46 JANUARY 2024 AUTOBODY NEWS / autobodynews.com

We’ve Got Your Parts Covered 100% Genuine. No Exceptions.

Genuine Kia Parts* are specifically manufactured from original engineering specs to ensure the same exceptional Genuine Kia Parts* are specifically manufactured from original engineering and safety asperformance when you first droveas when specsquality, to ensureperformance the same exceptional quality, and safety your Kia your off the lot.the Plus, covered byby our you first drove Kia off lot. they’re Plus, they’re covered our12-month 12-month Replacement Parts Warranty. Limited Warranty. Replacement Parts Limited

CONNECTICUT

MARYLAND

Napoli Indoor Kia

Bob Bell Kia

Milford 203-876-3331 (203) 876-3325 Fax 8am-6pm Mon-Fri paulc@napolimotors.com

Gary Rome Kia

Enfield 860-253-5095 (860) 265-2674 Fax 8am-7pm Mon-Thu 8am-5pm Fri; 8am-4pm Sat parts@garyromekia.com

MASSACHUSETTS Kia of Attleboro

South Attleboro 508-761-9300 (508) 761-0768 Fax 8am-8pm Mon, Wed; 8am-5pm Tue, Thu, Fri 8am-4pm Sat frank@courtesyma.com www.courtesyma.com

Lev Kia of Framingham Framingham 800-462-1014 (508) 626-1585 Fax 7:30am-6pm Mon-Fri parts@levkia.com

Baltimore 800-638-4967 (410) 285-1376 Fax 7am-7pm Mon-Fri 7am-5pm Sat smelson@bobbell.com

NEW JERSEY Liberty Kia

Ramsey 201-818-8995 (201) 783-8848 Fax 8am-5pm Mon-Sat joel@libertykiaofnj.com www.libertykiaofnj.com

NEW YORK Kia of Middletown New Hampton 845-374-6575 (845) 374-4718 Fax 8am-5pm Mon-Fri 8am-3pm Sat

nissankiaofmiddletownparts@yahoo.com

www.kiaofmiddletown.com

Find your local Kia dealership today at www.kia.com Northstar Kia

Long Island City (718) 683-5300 (718) 489-9889 Fax M-F 7:30am-5pm; Sat 8am-2pm www.northstarkiany.com

Yonkers Kia

Yonkers 914-268-0279 (914) 652-7665 Fax 7:30am-8pm Mon-Thu 7:30am-7pm Fri; 8am-5pm Sat

VERMONT Berlin City Kia

Williston 800-684-5779 (303) 928-6905 Fax 6am-6pm Mon, Wed, Fri 6am-7pm Tue, Thu 7am-3pm Sat ableau@berlincity.com

PENNSYLVANIA Brown Daub Kia

Easton 610-829-3020 (484) 546-0292 Fax 7am-5pm Mon-Fri 7am-3pm Sat parts@browndaubkia.com www.browndaubkia.com

Outten Kia

Hamburg 610-562-4166 (610) 562-9436 Fax 7:30am-5pm Mon-Fri 8am-12pm Sat rwagner@outtencars.com www.outtenkia.com

*Kia Genuine replacement parts sold but not installed by an Authorized Kia Dealer are covered for 12 months from purchase date, regardless of mileage, for the part only, and any labor charge is the consumer’s responsibility.

autobodynews.com / AUTOBODY NEWS JANUARY 2024 47

Think Genuine Subaru Parts.

The following dealerships are eager to serve your needs. Call your local Subaru collision parts specialist today!

MASSACHUSETTS

NEW HAMPSHIRE

Cityside Subaru

Belknap Subaru

Belmont (617) 826-5013 (617) 489-0733 Fax

Mon.-Fri. 7:30-5:30 parts@citysidesubaru.com

Long Automotive Group

Tilton (800) 358-4029 (603) 729-1300 (603) 729-1301 Fax

Mon., Wed., Fri. 7:30-5 Tue., Thu. 7:30-7; Sat. 9-3 awright@belknapsubaru.com

Framingham (800) 982-2298 (508) 879-1212 Fax

NEW JERSEY

Metrowest Subaru LLC

Liberty Subaru

Mon.-Sat. 7-9 parts@metrowestsubaru.com

Mon.-Fri. 7:30-6 parts@libertysubaru.com www.libertysubaru.com

Mon.-Fri. 7:30-5 tschube@longauto.com

Natick (888) 456-2200 (508) 745-2004 (508) 647-1539 Fax

YOUR ASSURANCE OF QUALITY

Emerson (888) 782-9493 (201) 261-3261 Fax

www.capacertified.org

Your #1 Source for GM Collision Wholesale Parts • Free Delivery to Northern New Jersey, Rockland, Westchester, Orange and Putnam Counties in New York and the Bronx

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201.579.6497 201.579.6506 FAX

www.cadillacofmahwah.com

48 JANUARY 2024 AUTOBODY NEWS / autobodynews.com

Parts Hours:

Mon. - Fri. 7:30am - 5pm Sat. 8am - 3pm

319 Route 17 North // Mahwah, NJ 07430

Audi Part Professionals are experts on collision parts, replacement components and mechanical items.

Order Audi Genuine Parts from these select dealers. MARYLAND Audi Silver Spring Silver Spring

301.890.3015 800.288.6982 301.890.3748 Fax M-F 7:30am-5pm wholesaless@mileone.com www.audisilverspring.com

Bell Audi Edison

732.396.9630 732.396.9090 Fax M-F 8am-5pm Sat 8am-4pm dmcsorley@bellaudi.com

Ciocca Parts Warehouse Audi

MASSACHUSETTS

Flemington

Audi Shrewsbury

800.221.1256 908.782.1795 Fax M-F 7:30am-5pm Sat 8am-12pm www.njparts.com

Shrewsbury

888.751.7214 508.581.5880 508.845.1642 Fax M-F 7:30am-5pm audiwholesaleparts@mcgovernauto.com

NEW JERSEY Audi Meadowlands North Bergen

201.408.2085 201.223.7842 Fax M-F 7am-6pm Sat 8am-2pm jpooler@bbmcc.com

Paul Miller Audi

NEW YORK

PENNSYLVANIA

Audi Southampton

Audi Devon

631.204.2565 Tue-Sat 8am-5pm parts@audisouthampton.com www.audisouthampton.com

610.263.7026 610.263.7027 610.688.1742 Fax M-F 7:30am-6pm Sat 9am-4pm www.audidevon.com bnawn@audidevon.com wmohler@audidevon.com

Southampton

Biener Audi

Great Neck 516.487.0127 516.829.4821 Fax M-F 8am-4:30pm Sat 8am-4pm www.bieneraudi.com alutchman@biener.com rfeyjoo@biener.com parts@biener.com

Devon

Parsippany

862.277.0009 973.575.5911 Fax M-F 8am-6pm Sat 8am-5pm www.paulmilleraudi.com Audiparts@paulmiller.com Regardless of the age of your customer’s Audi, Audi dealers have access to over 200,000 part numbers and are supported by a nationwide network of distribution centers to help ensure non-stocked parts are delivered the next day.

autobodynews.com / AUTOBODY NEWS JANUARY 2024 49

NISSAN MARYLAND

NEW YORK

Bob Bell Nissan

Nissan 24

Rockland Nissan

800-638-4967

508-513-1816

845-358-3670

Baltimore

(410) 282-2432 (410) 285-1376 Fax M-F 7-7, Sat. 8-5 smelson@bobbell.com MASSACHUSETTS

Boch Nissan Norwood

781-619-7270 (781) 619-7280 Fax M-F 7-5, Sat. 7-4 rlindner@boch.com

Genuine NISSAN & INFINITI OEM Wholesale Parts are Superbly Crafted to Strict Quality Standards.

MASSACHUSETTS

Dartmouth Nissan Dartmouth

508-996-3200

(508) 994-1997 Fax M-F 7:30-6, Sat. 7:30-4 parts@dartmouthnissan.com

Brockton

(508) 513-1858 Fax M-F 7:30-6, Sat. 7:30-4 parts@nissan24auto.com

Route 9 Nissan West Westboro

508-389-4300

Blauvelt (845) 358-6049 Fax M-F 7:30-5:30, Sat. 8-4 ldesir@rocklandnissan.com www.rocklandnissan.com RHODE ISLAND

parts@route9nissanauto.com

Stateline Nissan

NEW JERSEY

401-572-3445

East Providence

Lynnes Nissan Bloomfield

973-680-1234

(401) 572-3665 Fax M-F 7:30-6, Sat. 7:30-4 parts@statelinenissanauto.com

(973) 429-3193 Fax M-F 7:30-5, Sat. 7:30-2 csolis@lynnes.com www.lynnesnissan.com

THE FOLLOWING DEALERS PROUDLY STOCK GENUINE PARTS FOR YOUR NISSAN OR INFINITI REPAIRS.

Genuine Lexus Parts Yonker s Kia

Your Kia Pa Source rts

The Dealers Below Are Genuine Lexus Parts Distributors MARYLAND

NEW JERSEY

Sheehy Lexus of Annapolis

Prestige Lexus of Ramsey

ANNAPOLIS

410-841-2593 Parts Direct 410-266-3014 Fax

Mon-Fri 7am-6pm Sat 8am-2pm lexuswholesale@sheehy.com www.sheehylexusofannapolis.com

RAMSEY

888-30-PARTS Parts Direct 201-258-6148 551-777-5939 24 Hr Fax

The Right Part Makes the Difference

Mon-Fri 7:30am-6pm Sat 8am-4pm rhealy@prestigelexus.com www.prestigelexus.com

914.268.0279

Yonkers Kia

Genuine Kia OEM Parts Fast & Free Delivery Efficient Service on All Orders Fax Your Order Today

914.652.7665 Fax www.yonkerskia.com

50 JANUARY 2024 AUTOBODY NEWS / autobodynews.com

M-Th 7:30am-8pm F 7:30am-7pm Sat 8am-5pm 1840 Central Park Ave Yonkers, NY 10710

CERTIFIED PARTS WHOLESALING DEALERS The only parts that perform as great as they look. Give your customers the power to drive a vehicle you’re both proud of. These trusted Ford dealers below have the OEM parts you need. Place your order today. CONNECTICUT

MASSACHUSETTS

NEW JERSEY

NEW YORK

Hoffman Ford Lincoln

Colonial Ford of Plymouth

Malouf Ford Lincoln Mercury

Schultz Ford Lincoln

860-282-0861 860-290-6336 Fax

888-754-3380 508-830-1650 508-830-1658 Fax

800-959-6256 732-951-1429 Fax

845-623-5111 845-624-0075 Fax

EAST HARTFORD

Hours: M-F 7-5:30 Sat 7:30am-3:30pm fordparts@hoffmanauto.com

MARYLAND

Packer Norris Parts BALTIMORE

855-767-7278 410-574-8305 410-574-8389 Fax

Hours: M-F 7-5:30; Sat 8-3 www.packernorrisparts.com

PLYMOUTH

NORTH BRUNSWICK

Hours: M-F 7:30-5; Sat 7:30-4 www.buycolonialford.com

Hours: M-F 8-5; Sat 8-1 fordparts@malouf.com www.maloufparts.com

Sarat Ford Lincoln

Nielsen Ford

413-786-4474 413-789-3715 Fax

973-702-4296 973-875-7016 Fax

AGAWAM

Hours: M-W 7-6; Th 7-8; F 7-5; Sat 8-4 www.saratford.net

NEW JERSEY

Ciocca Parts Warehouse Ford FLEMINGTON

800-221-1256 908-782-1795 Fax

Hours: M-F 7:30-5; Sat 8-3 www.njparts.com

SUSSEX

Hours: M-F 8-6; Sat 8-3:30 gbraden@nielsenford.com

NEW YORK

NANUET

Hours: M-F 7-12, 12:45-5:30; Sat 8-12 parts@schultzflm.com

Whittaker Ford WILLIAMSON

315-589-0117 315-589-2344 Fax

Hours: M-F 7:30-5 bobp@whittakerford.com

PENNSYLVANIA

Biener Ford

New Holland Ford

516-466-6406 516-407-3537 Fax

800-367-3232 717-354-9633 Fax

GREAT NECK

Hours: M-F 8-5 kshakur@bienerford.com www.bienerford.com

NEW HOLLAND

Hours: M-F 7-5:30

autobodynews.com / AUTOBODY NEWS JANUARY 2024 51

DEPENDABLE AS THE PARTS YOU SELL Always Trust Genuine Nissan Parts

856-667-8010 Call our Wholesale Parts Hotline Today!

Choose Original MINI Parts. The Dealers Below Are Original MINI Parts Distributors

Parts Hours: Mon-Thu 8am-7pm / Fri-Sat 8am-5pm parts@cherryhillnissan.com 2325 Route 38, Cherry Hill, NJ 08002

Pennsylvania

Keeler MINI

MINI of Allentown

Latham 877-553-3909 518-785-4197 Parts (518) 785-4710 Fax M-F 7:30-6; Sat 8-4 miniparts@keeler.com keelerMINI.com

Purchasing Nissan OEM parts has never been easier and more cost effective. It’s a huge benefit to your customers to offer OEM parts at aftermarket prices!

Fax 856-667-9422

New York

www.PartsAdvantage.NissanUSA.com

The Best for Much Less Aggressive Price Matching Available Free Daily Delivery to the Greater Philadelphia Metro area including South/Central NJ and Northern Delaware Large Inventory of Genuine OEM Nissan Parts Updated Daily

Order Parts Online at: www.cherryhillnissan.com

Allentown 610-820-2950 Parts (610) 336-8125 Fax M-F 8-5:30 parts@danielsbmw.com

New Jersey Mini Authorized Service Center of Monmouth Eatontown 732-440-1235 Parts (732) 440-1239 Fax parts@circlebmw.com

JAGUAR LAND ROVER CHERRY HILL parts

856.324.3630 856 324 3630

JAGUARLAND ROVER FINALLY TOGETHER IN CHERRY HILL — ALL THE PARTS YOU NEED, NOW IN ONE PLACE

Jaguar Land Rover Cherry Hill

M-F 7:30am -5pm

2000 Route 70 East Cherry Hill, NJ 08003 www.landrovercherryhill.com

856.663.2800 Local 856.663.1663 24hr Fax jasons@Irch.com

52 JANUARY 2024 AUTOBODY NEWS / autobodynews.com

• Comprehensive Inventory of Quality Genuine Jaguar and Land Rover OEM Parts • Professional and Highly Knowledgeable Wholesale Specialists to Help You • Free Daily Deliveries to the Greater Philadelphia / South Jersey Metro Area

YOU ONLY GET ONE CHANCE AT THE FIRST REPAIR. Original BMW Parts & Accessories. Connecticut

New Hampshire

BMW of Darien

BMW of Stratham

Darien 203-328-1325 203-978-0043 Fax M-F 8am-5pm wholesale@bmwdarien.com

BMW of Waterbury

Waterbury 844-895-6839 860-274-5471 860-274-0617 Fax M-F 7:30am-5:30pm Sat 7:30am-4pm John.musco@hoffmanauto.com

Maryland BMW of Catonsville

Catonsville 855-996-2906 410-818-2600 Fax M-F 8am-5pm www.bmwofcatonsville.com

BMW of Silver Spring

Silver Spring 301-890-3015 800-288-6982 301-890-3748 Fax M-F 7:30am-5pm wholesaless@mileone.com www.bmwofsilverspring.com

Stratham 800-989-5200 vfollansbee@group1auto.com www.bmwofstratham.com

New Jersey BMW of Bloomfield

Bloomfield 888-261-6471 973-748-8373 M-F 8am-5pm Sat 8am-4:30pm psantos@dchusa.com

BMW of Morristown

Morristown 973-796-3145 973-796-3146 Fax M-F 8am-6pm

wholesaleparts.bmw@openroad.com

www.bmwofmorristown.com

BMW of Newton

Newton 973-579-6020 973-579-6702 Fax M-F 8am-5:30pm www.bmwnewton.com

Circle BMW

Habberstad BMW

Eatontown 732-440-1238 732-440-1239 Fax M-F 7:30am-5pm Sat 8am-3pm Wholesale@circlebmw.com www.circlebmw.com

Huntington Station 631-271-7488 631-271-7931 Fax M-F 8am-5pm Sat 8am-4pm parts@habberstadbmw.com

Park Ave. BMW

Latham 877-553-3909 518-785-4197 518-785-4710 Fax M-F 7:30am-6pm Sat 8am-4pm bmwparts@keeler.com www.keelerbmw.com

Keeler BMW

South Hackensack 888-349-5168 201-291-2376 Fax M-F 8am-5pm Sat 8am-4pm al@parkavebmw.com www.parkavebmw.com

Pennsylvania

New York

Apple BMW

BMW of Bayside

Bayside 516-304-3733 516-570-4268 Fax M-Sat 8am-5pm bmwparts@bmwbayside.com www.bmwbayside.com

Competition BMW

St. James 631-724-3322 631-265-0501 Fax M-F 8am-5pm Sat 8am-4:30pm asolla@competitionbmw.com www.competitionbmw.com

York 717-849-6597 717-843-2948 Fax M-F 7am-5pm Sat 8am-4pm

applebmwparts@appleauto1.com

www.applebmwofyork.com

Rhode Island BMW of Newport

Middletown 401-847-9600 401-841-0680 Fax M-F 7:30am-5:30pm gromani@metromotorgroup.com wwwbmwofnewport.com

Co-President & Publisher Nathan Gregory

Accounting & HR Manager Heather Priddy

Co-President & Publisher Paul Stepanek

Permissions Editor Randi Scholtes

Editor Abby Andrews Contributing Writers Mike Anderson, Stacey Phillips, Cole Strandberg, John Yoswick Advertising Sales Joe Momber, Norman Morano, Steve Sklenar Office Manager Kelly Cashman Digital Marketing Manager Bryan Malinski Art Director Rodolfo Garcia Senior Designer Vicki Sitarz

• Competitive Prices and Competitive Prices and Dedicated Wholesale Staff! Kia of Attleboro Discounts Always Always • DedicatedDiscounts Wholesale Staff Find all your Genuine Kia Parts With Us 508.761.9300 PARTS • Fast, Free Fast, Daily Delivery MA & RI Free Daily to Delivery Mon-Fri 7:30am-6pm

to MA and RI

508.761.0768 Fax 795 Newport Ave. South Attleboro, MA 02703 fmedeiros@kiaofattleboro.com www.kiaofattleboro.com

Serving New York, New Jersey, Pennsylvania, Delaware, Maryland, Northern Virginia, Connecticut, Rhode Island, Massachusetts, Maine, New Hampshire, Vermont and adjacent metro areas. Autobody News is a monthly publication for the autobody industry. Permission to reproduce in any form the material published in Autobody News must be obtained in writing from the publisher.

M W 8am-8pm fmedeiros@kiaofattleboro.com TU TH F 8am-5pm www.kiaofattleboro.com SAT 8am-4pm

Find all your Genuine Kia Parts With Us

Parts Hours

Kia of Attleboro

PARTS 508-761-9300

FAX 508-761-0768

795 Newport Ave. • South Attleboro, MA 02703

Courtesy Mitsubishi PARTS 508-761-9700 FAX 508-761-4285

16 Scott St. • South Attleboro, MA 02703

M, W 8am-8pm TU, TH, F 8am-5pm SAT 8am-4pm

Genuine OEM Parts for the Perfect Fit Every Time Find all your On-line Mitsubishi Parts With Us

www.drivecourtesy.com wbrown@courtesy-mitsu.com Parts Manager: sean@courtesyma.com

Committed to Excellence! Find all your Genuine Mitsubishi Parts With Us

Parts Hours M-Th 8am-6pm; F 8am-5pm SAT 8am-5pm

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800-699-8251 kcashman@autobodynews.com AUTOBODY

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54 JANUARY 2024 AUTOBODY NEWS / autobodynews.com

www.crashwrap.com | 888.264.3770

Finish It Like a Masterpiece with

G E N U I N E PA R T S

The Dealers Below Are Mercedes-Benz Genuine Parts Specialists: DELAWARE

NEW YORK

NEW JERSEY

PENNSYLVANIA

Mercedes-Benz of Wilmington Wilmington

Mercedes-Benz of Goldens Bridge Goldens Bridge

Mercedes-Benz Atlantic City Pleasantville

Mercedes-Benz of Fort Washington Fort Washington

302-995-5033 Fax

914-232-4770 Fax

609-272-1535 Fax

201-765-9760 Fax

302-995-5030 M-F 7:30am - 5pm Sat 8am - 2pm

parts@mbofwilmington.com www.mbofwilmington.com

MASSACHUSETTS

Mercedes-Benz of Burlington Burlington

833-768-5924

617-275-2182 Direct 781-229-1600 Main M-F 7am-6pm Sat 8am-5pm

parts@mbob.com www.mbob.com

Mercedes-Benz of Hanover Hanover

781-924-4210 M-F 7:30am-5pm Sat 8am-4pm

mbhanoverparts@gp1auto.com

914-232-8146

609-645-9310

M-F 8am - 5:30pm Sat 8am - 2pm

M-F 8am - 6pm Sat 8am - 4pm

achristiano@mercedesbenzgb.com www.mercedesbenzgb.com

Mercedes-Benz of Smithtown St. James

631-265-5339 631-265-8146 Fax M-F 8am - 5pm Sat 8am - 4:30pm

mlevantino@mbofsmithtown.com www.mbofsmithtown.com

267-419-1414

bmorey@mbofatlanticcity.com

M-F 7:30am - 6pm Sat 7:30am - 5pm mbpartswholesale@yourmercedes.com

Mercedes-Benz of Newton Newton

Mercedes-Benz of West Chester West Chester

888-302-2369 973-383-1284 Fax

484-313-1002 Fax

800-842-0557

484-313-1110 M-F 7:30am - 6pm Sat 7:30am - 5pm

M-F 8am - 5pm

realmercedesparts@mbofnewton.com

Mercedes-Benz of Paramus Paramus

RHODE ISLAND

888-30-PARTS 201-265-7808 201-483-2782 Fax

M-Th 7:30am - 7:30pm F 7:30am - 5pm Sat 8am - 5pm parts@prestigemb.com

parts@mbofwestchester.com

Viti Mercedes-Benz Tiverton

800-544-5580 401-624-6181 401-624-4817 Fax M-F 7:30am - 5:30pm Sat 9am - 5pm eric@viti.com www.viti.com

Smith Motor Sales of Haverhill, Inc Haverhill

877-764-8462 Direct 877-SMITH MB 978-702-5020 Fax M-F 8am-5pm

autobodynews.com / AUTOBODY NEWS JANUARY 2024 55

Wishing You a Happy & Prosperous 2024 from the Team at

AUTOBODY

56 JANUARY 2024 AUTOBODY NEWS / autobodynews.com