plans. You can have the estimating system on one screen, while looking at parts diagrams on the other. The list of parts related sites includes www.fordparts.com, www. estore.honda.com, www.mazdausa.com, www.volvopartswebstore. com and many others—just a lot of resources I believe most people are not familiar with. As I’ve said, these sites may not resolve all of your parts challenges. But they can be another tool in your toolbox. Have you found other websites helpful in identifying and locating needed parts? Go to collisionadvice. com/contact and let me know. We’ll check it out to see if we should add it to our list. And hang in there. It sounds like parts supply chain issues won’t be fully resolved soon. But things should start to get better this year.
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Collision Repairers Place 32 Auto Insurers on Report Card ‘Honor Roll’ Among more than 90 auto insurance companies graded by collision repairers in terms of how well they work to ensure quality repairs and customer service, only 32 received a “B” or higher to be named to the “Honor Roll” in the 2022 CRASH Network Insurer Report Card.
While many of highest-graded insurers—including Erie Insurance (B+”), Acuity Insurance (“B+”) and Southern Farm Bureau (“B+”)—do not sell policies in all 50 states, consumers are likely to find one or more of the “Honor Roll” insurers offering coverage where they live.
“Their perspective is unique given that most drivers go for years—a decade, on average—without interacting with their insurance company’s claims department, but collision repairers do so every day,” — John Yoswick None of the Top 10 largest and perhaps best-known auto insurers, including State Farm, GEICO, Progressive and Allstate, received an overall grade higher than a “C+”. Auto body shops were asked to evaluate how well each insurer’s “policies, attitude and payment practices ensure quality repairs and customer service for motorists.” North Carolina Farm Bureau (“A+”) and Chubb (“A-”) finished with the top grades among all insurers, just as they did in 2020 and 2021.
More than 1,100 individual body shops around the country each graded as many as 40 different insurance companies in their state. “Their perspective is unique given that most drivers go for years—a decade, on average—without interacting with their insurance company’s claims department, but collision repairers do so every day,” said CRASH Network’s John Yoswick. “That gives them a front-row seat as to which companies do the best job taking care of policyholders—and which ones have
some room for improvement. That’s why we see the Insurer Report Card providing helpful information for consumers as they consider which insurer to choose.” Shops participating in the Insurer Report Card said the highest-graded insurers place an emphasis on “repairing vehicles properly,” “following the auto manufacturers’ guidelines” and “putting the best interests of their customers first.” They criticized the insurers to which they gave lower grades using such phrases such as “cares more about costs than the quality of the repair,” “pressures us to use cheap, low-quality parts,” “slow claims processes” and “inexperienced adjusters.” The list of highest-graded insurers in 2022 was remarkably consistent with last year’s findings; among the 15 highest-graded insurers in this year’s Insurance Report Card, 11 were in the Top 15 last year as well. A free report with the 2022 Insurer Report Card findings can be downloaded at https://www.crashnetwork. com/irc. Source: CRASH Network
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autobodynews.com / MARCH 2022 AUTOBODY NEWS 39
