4 minute read
on Report Card ‘Honor Roll’ �������������������������
plans. You can have the estimating system on one screen, while looking at parts diagrams on the other.
The list of parts related sites includes www.fordparts.com, www. estore.honda.com, www.mazdausa.com, www.volvopartswebstore. com and many others—just a lot of resources I believe most people are not familiar with.
Advertisement
As I’ve said, these sites may not resolve all of your parts challenges. But they can be another tool in your toolbox.
Have you found other websites helpful in identifying and locating needed parts? Go to collisionadvice. com/contact and let me know. We’ll check it out to see if we should add it to our list.
And hang in there. It sounds like parts supply chain issues won’t be fully resolved soon. But things should start to get better this year.
FREE
4x Monthly E-Newsletter.
www.autobodynews.com
Among more than 90 auto insurance companies graded by collision repairers in terms of how well they work to ensure quality repairs and customer service, only 32 received a “B” or higher to be named to the “Honor Roll” in the 2022 CRASH Network Insurer Report Card.
None of the Top 10 largest and perhaps best-known auto insurers, including State Farm, GEICO, Progressive and Allstate, received an overall grade higher than a “C+”.
Auto body shops were asked to evaluate how well each insurer’s “policies, attitude and payment practices ensure quality repairs and customer service for motorists.”
North Carolina Farm Bureau (“A+”) and Chubb (“A-”) finished with the top grades among all insurers, just as they did in 2020 and 2021. While many of highest-graded insurers—including Erie Insurance (B+”), Acuity Insurance (“B+”) and Southern Farm Bureau (“B+”)—do not sell policies in all 50 states, consumers are likely to find one or more of the “Honor Roll” insurers offering coverage where they live.
More than 1,100 individual body shops around the country each graded as many as 40 different insurance companies in their state.
“Their perspective is unique given that most drivers go for years—a decade, on average—without interacting with their insurance company’s claims department, but collision repairers do so every day,” said CRASH Network’s John Yoswick. “That gives them a front-row seat as to which companies do the best job taking care of policyholders—and which ones have some room for improvement. That’s why we see the Insurer Report Card providing helpful information for consumers as they consider which insurer to choose.”
Shops participating in the Insurer Report Card said the highest-graded insurers place an emphasis on “repairing vehicles properly,” “following the auto manufacturers’ guidelines” and “putting the best interests of their customers first.”
They criticized the insurers to which they gave lower grades using such phrases such as “cares more about costs than the quality of the repair,” “pressures us to use cheap, low-quality parts,” “slow claims processes” and “inexperienced adjusters.”
The list of highest-graded insurers in 2022 was remarkably consistent with last year’s findings; among the 15 highest-graded insurers in this year’s Insurance Report Card, 11 were in the Top 15 last year as well.
A free report with the 2022 Insurer Report Card findings can be downloaded at https://www.crashnetwork. com/irc.
Source: CRASH Network
Your #1 Source for GM Collision Wholesale Parts
• Free Delivery to Northern New Jersey, Rockland, Westchester, Orange and Putnam Counties in New York and the Bronx • A “Bump the Competition Conquest” Dealer • Register with Cadillac of Mahwah to Receive an Introductory Discount on Your GM Parts Order • Extensive Inventory of Genuine GM Parts
201.579.6497
201.579.6506 FAX
Parts Hours:
Mon. - Fri. 7:30am - 5pm Sat. 8am - 3pm
www.cadillacofmahwah.com
319 Route 17 North // Mahwah, NJ 07430
ONLY MOPAR® TESTS THEIR PARTS AS A COMPLETE VEHICLE SYSTEM TO PROVIDE OPTIMUM PERFORMANCE AND SAFETY.
Mopar® Parts are designed to precisely match the fit and finish of your customers’ vehicles. They protect your customers and your reputation; and because they’re easy to install, they also reduce your cycle time. For hassle-free installation and higher turn rates, use Authentic Mopar Collision Parts.
We’re happy to fill your order:
CONNECTICUT
ARTIOLI CHRYSLER DODGE
MARYLAND
ANTWERPEN CHRYSLER JEEP DODGE RAM
6440 Baltimore National Pike Baltimore, MD 21228 (410) 788-1546 Fax: (410) 788-6724 CRISWELL CHRYSLER JEEP DODGE RAM
84 Bureau Drive Gaithersburg, MD 20878 (301) 212-4453 OURISMAN CHRYSLER DODGE JEEP RAM
12430 Auto Drive Clarksville, MD 21029 (410) 988-9570 Fax: (410) 988-9591 WALDORF DODGE
2450 Crain Highway Waldorf, MD 20601 (866) 843-1905 (301) 843-1905
MASSACHUSETTS
KELLY JEEP CHRYSLER
353 Broadway – Route 1 North Lynnfield, MA 01940 (800) 278-8558 Fax: (781) 581-2490 kjcparts@kellyauto.com MCGOVERN CHRYSLER JEEP DODGE RAM
NEW JERSEY
FRANKLIN SUSSEX AUTO MALL
315 Route 23 Sussex, NJ 07461 Order Hot Line: (855) 268-1207 Fax: (973) 875-9088 TURNERSVILLE CHRYSLER JEEP DODGE RAM
3100 Black Horse Pike Turnersville, NJ 08012 (856) 875-2627
NEW YORK
CENTRAL AVENUE CHRYSLER JEEP DODGE WHOLESALE DIVISION
EASTCHESTER CHRYSLER JEEP DODGE
4007 Boston Road Bronx, NY 10466 (914) 597-7018 LIA CHRYSLER JEEP DODGE RAM
2116 Central Avenue Schenectady, NY 12304 (518) 579-3308 Fax: (518) 579-3380 NEMER CHRYSLER JEEP DODGE RAM OF SARATOGA
617 Maple Avenue Saratoga Springs, NY 12866 (518) 584-0058 ROCKLAND CHRYSLER JEEP DODGE
60 Route 304 Nanuet, NY 10954 (845) 623-1367 Fax: (845) 623-0903 VISION DODGE
920 Panarama Trail South Rochester, NY 14625 (585) 385-1275 Fax: (585) 385-6049
PENNSYLVANIA
NEW HOLLAND CHRYSLER DODGE JEEP RAM
508 West Main Street New Holland, PA 17557 (800) 367-3232
