May 2023 Northeast Edition

EPA’s Strongest Emissions Standards Ever May Boost EV Sales

By Steven Loveday InsideEVs

The U.S. Environmental Protection Agency (EPA) Administrator Michael Regan on April 12 announced proposed key gas car regulations that could promote EV adoption and save Americans money.

The new standards aim to be some of the most stringent ever, to further limit tailpipe pollution. These proposed changes are not final, which means there will likely be many modifications over the coming weeks and months before heading to a final approval stage.

Under the new plan, electric cars, trucks and SUVs could comprise some 67% of all new light-duty passenger vehicle sales in the U.S. by 2032. Moreover, sales of medium-duty EVs could climb to an impressive 46% of all vehicles sold by 2032.

The standards would become stricter as time goes on. The end goal is to reach a U.S. fleetwide average of 82 grams per mile of carbon dioxide for light-duty vehicles and 275 grams for mediumduty vehicles by model year 2032.

The current rules aim for a fleetwide goal of 161 grams of carbon dioxide

Rhode Island’s DRIVE EV Program Encourages Sustainable Transport

By Joey Klender Teslarati

Rhode Island is offering new incentives to encourage the purchase of electric vehicles with its new DRIVE EV program.

The program, which pushes for both individual and fleet EV purchases, offers rebates based on a consumer’s choice to drive a sustainable powertrain. It is one of the newer programs in the country, and can be combined with federal incentives to drive further savings on electric vehicles.

DRIVE EV offers rebates of up to $2,500 for car buyers who purchase or lease a new fully-electric or fuelcell EV, and $1,500 for used electric

vehicles, as well as for new plugin hybrid EVs, helping incentivize powertrains that may not be as sustainable as a fully-electric vehicle, but still are a better option from an environmental standpoint compared to a gas-powered car.

The vehicles must be purchased at a licensed Rhode Island automobile dealership, must be registered in the state, and must be purchased by a resident of RI.

The incentives will only apply to new EVs up to $60,000 and used EVs up to $40,000. Used EVs have held their value well and are sometimes more expensive than new EVs due to their availability in the market. Supply chain constraints have made getting

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MA Agency’s Budget Request to Focus on Clean Energy Plan

By Dave Fidlin The Center Square

As proposed, the emissions regulations would be phased in from 2027 through 2032. The EPA expects such measures to reduce emissions by a minimum of 40% by 2030 and save car owners $12,000 over the course of ownership, so long as they own a car that complies with the new rules.

per mile by model year 2026, for both light- and medium-duty vehicles.

According to the EPA, the proposed standards could decrease emissions by as much as 56% compared to the existing standards.

It’s important to note the proposed EPA emissions standards do not

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The multi-pronged series of shortand long-range goals in place in Massachusetts’ clean energy and climate plan will serve as a bedrock for one agency’s fiscal year 2024 budget, according to officials.

The Legislature’s Joint Committee on Ways and Means on March 27 held a lengthy series of hearings on the state’s upcoming fiscal year

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Columnist Mike Anderson: Are You Giving Your Estimators the Time and Training Needed to Succeed?

Columnist Ed Attanasio: AirPro Diagnostics Helps Every Shop Repair All 550 of Today’s Models

Columnist Stacey Phillips: CCC Crash Course Report Shows Macrotrends Having Profound Impact

Columnist John Yoswick: Mike Anderson’s ‘Spartans’ Group Offers Shops

Index of Advertisers

Philip Maxwell Auto Expanding To New Location in Pawtucket, RI

By Ethan Shorey The Valley Breeze

The owner of Philip Maxwell Auto on Humbert Street in North Providence, RI, is set to open a new multi-function auto shop at 501 Main St. in Pawtucket, RI.

David Greaves Jr. sought and received licenses from the Pawtucket Board of License Commissioners to operate in the former Maaco body shop across from Atlantic Furniture and The Guild brewery and just up the road from the new Pawtucket/Central Falls Commuter Rail Station.

Greaves, a North Providence resident, told The Breeze he’s not sure yet about whether he’ll keep his North Providence location open.

He told the board, prior to receiving auto repair shop and secondhand shop licenses, that he plans to operate a repair shop, secondhand car store, auto body and rentals.

He will do business under the name PM Auto Sales, or Philip Maxwell Auto Repair, which he’s operated in North Providence

since 2019. He said he’s been in the business since his days starting out sweeping floors.

Council President Terry Mercer asked Greaves if he plans to do any non-consensual towing, and he responded that he plans to do it “mostly just for myself.” He said there’s space for 40-50 vehicles behind the location, and another 40 parking spots.

Greaves approached District 4 Councilor Neicy Coderre prior to the March 22 meeting, but learned redistricting last year actually moved the property into District 6 represented by Marlena Martins Stachowiak

Coderre received assurances they won’t be doing testing of cars in the street. Martins Stachowiak asked if the building is formatted the way Greaves needs it, and he said yes, that it was an active auto body shop for more than 65 years, and there’s no construction needed. He said they closed on the purchase of the property in April 2021.

Hours for the shop will be 8 a.m. to 5 p.m. weekdays, and Saturday

by appointment. Greaves has nine employees now, and told the board he hopes to have 15 by the end of the year.

Martins Stachowiak asked that he remain cognizant of the city’s efforts to beautify the area around the train station, including new benches and greenery, saying the goal for everyone is to keep the area looking as nice as possible for those going to the train station. Greaves assured her that he’s “a little bit OCD” when it comes to cleanliness.

some new vehicles tough to come by.

“There is a big push to go electric and to reduce the carbon footprint in Rhode Island,” said Sara Canabaro, administrator for clean energy transportation at the Rhode Island Office of Energy Resources, according to WPRI.

For fleets, businesses can use the DRIVE EV FLEET portion of the program. This will also provide $2,500 for new EVs and $1,500 for used EVs.

Drivers will have 120 days to apply for the rebates, and the check can take four to six weeks to arrive in the mailbox.

The rebates can be stacked with the federal EV tax credits, which can offer as much as $7,500 off of qualifying EVs.

Stacking rebates at a state level with federal incentives can result in huge savings. In Oregon, some car buyers were able to buy a Tesla Model 3 for as little as $27,000, as state and federal incentives took as much as $15,000 off the purchase price.

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CCC Crash Course Report Shows Macrotrends Having Profound Impact on Collision Industry

By Stacey Phillips Autobody News

A shift in consumer driving behaviors since the pandemic, the rise of AI and labor shortages are some macroeconomic trends impacting the collision industry, according to the 28th edition of CCC Intelligent Solutions’ Crash Course Report, “ignite EXPERIENCE.” Meanwhile, there are advancements in vehicle technology, including advanced driver-assistance systems (ADAS) and electric vehicles (EVs), said Jason Verlen, CCC’s vice president, product marketing.

force looks like. These have clear, demonstrable and profound impacts on the claims repair ecosystem. The ramifications are deep, and from my perspective, I don’t think these issues are going anywhere anytime soon. There is generally less congestion on roadways since the pandemic and peak driving volume is occurring on different days and times. In the top 10 U.S. cities, miles traveled are roughly the same. It may even be up a bit, but downtown, it is 27% below the usual. This is due to more of a balance between hybrid work and going to the office, and more people living in rural areas and driving during

to complexity. When you look at a diagram of a front bumper from 10 years ago, it might have three or four obvious pieces. A front bumper today is double or triple that. It begins to add up when you have more parts to assemble and the growing need for diagnostic scans and performing a calibration to ensure everything is repaired correctly.

There are also more supplements. Roughly 60% of claims now have a supplement. If you look at data from 20 years ago, I believe it was 20%. As unbelievable as it sounds, about 5% of claims have four or more supplements. The cost of the supplements has almost doubled over the last five years from $500 to $900.

Another shift is the mechanical labor required. About 40% of claims on new vehicles require more expensive mechanical labor, which is double than five years ago.

With the amount of digital technology in new vehicles, we’re seeing a diagnostic scan included in the initial estimate. We wouldn’t have seen that years ago, but the computer systems in cars today need special tools to identify and diagnose damage.

Insurers and repair facilities are becoming more creative in figuring out how to handle the situation. We are seeing carriers being more flexible in hiring people who are not necessarily in the areas where they have their offices and working remotely. Repair shops, especially MSOs, are becoming more aggressive in setting up training programs to bring people on board.

Additionally, the rise of AI is making the claims process more efficient. The use of photo estimating, for example, has increased since the pandemic. About 27% of repairable vehicles go through the photo estimating process; indeed 150 carriers send CCC photos and approximately 100 apply AI to those photos. Over 14 million claims have used this technology since it was deployed.

One advantage of using AI is the superior process. If a carrier sends photos to a repair facility, it can apply AI to build an initial estimate and repair plan for the repair professional to review. AI also aids employees coming into the industry who have less experience than their predecessors.

“The macrotrends are having effects on how the industry functions,” said Verlen. “The industry is changing quickly.”

Subtitled “The Era of Experience,” Crash Course 2023 includes data from 260 million claims-related transactions, 50 billion miles of driving data, and millions of auto physical damage and auto bodily injury and personal injury protection (PIP)/medical payments (MedPay) casualty claims data and analysis. Verlen shared learnings from the report and the impact to the industry and consumers.

Q:

How are the findings different than prior years?

A: The transition is more profound in terms of what’s happening with repairs and claim times. This is not the usual market change. In addition, it’s what repair facilities and insurers are doing in the face of these shifts that readers will find interesting.

Q:

What are some macrotrends discovered?

A: The macrotrends include where people live, what cars they drive, how they drive and how technology like AI is changing their experience with vehicle ownership, insurance claims and repairs. Another macrotrend is what the labor

non-peak hours.

People are also driving differently. They are driving faster and are more distracted. This can be attributed to texting, as well as cannabis and alcohol use.

This affects Delta-V, which is the change in velocity between pre-collision and post-collision trajectories of a vehicle and indicates accidents are getting more severe.

New vehicles are not just bigger, but heavier and have more horsepower. We found people are driving more trucks with an average of more than 300 horsepower. The average internal combustion engine (ICE) vehicle has 1,500 semiconductors, whereas an EV is double that. When they are in accidents, there are definite ramifications.

Q:

What is taking place with repairs?

A: Costs continue to climb. Over the last five years, they have increased from an average of $3,000 per claim to $4,000. This is partly due to new technology. More parts and labor are on the average claim. Typically, parts consist of varying materials and many incorporate digital technology, which makes them more expensive to buy and repair.

The average number of parts on a claim five years ago was nine; in 2022, it was 13. It comes down

There are more situations where parts are replaced that would have

Q:How are these changes impacting consumers?

A:They affect customers because they affect cycle time. We have complicated vehicles that are expensive to repair. They require more steps, diagnostics and calibrations and there is less labor to do it. This impacts customers getting their cars into a repair shop. Many facilities have a waiting list of over a month. There’s no magic to shrinking those backlogs but there are steps shops can take, like getting more labor on board, getting more comfortable repairing these vehicles and transparency with customers.

been repaired previously due to the electronics inside. In some cases, there are more OEM parts with sophisticated electronics. That increases costs and repair time.

Q: How are these changes impacting labor?

A: The labor shortage, both for carriers and shops, is a huge challenge at the wrong time because of the dynamics of the vehicles themselves combined with how people drive.

There’s a big difference between a consumer waiting for a car that’s not functioning correctly and one that’s getting messages about the status of how the repair is progressing.

If a repair isn’t done transparently and there are delays and supplements, that’s frustrating for a customer. If the repair process is transparent, even in a challenging environment, a consumer is more likely to give the repair shop the benefit of the doubt.

To read the report, visit cccis.com/ crash-course.

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Classic Collision, LLC, announced two new closings March 31—the acquisition of BJ’s Auto Theft & Collision in Commerce City, CO, and Irish Mike’s Collision in Orlando, FL.

For 30 years, BJ’s Auto Theft & Collision has been dedicated to returning customers vehicle to them in the best condition in the shortest time possible, while ensuring each customer has an exceptional experience.

Irish Mike’s Collision has been family owned and operated with a long-standing reputation for great work, affordable prices and trustworthy service.

“Both BJ’s Auto Theft & Collision and Irish Mike’s Collision have been high performers along with customer focused, and we look forward to welcoming them to the Classic family as we continue to expand our footprint across Colorado and Florida,” said Toan Nguyen , CEO of Classic Collision.

Source: Classic Collision, LLC

Clean Energy Plan

2024 budget—the first under Gov. Maura Healey and Lt. Gov. Kim Driscoll. The session was held at an offsite location, the University of Massachusetts Dartmouth.

Much of the hearing focused on anticipated spending within the Executive Office of Energy and Environmental Affairs, the state agency doing much of the heavy lifting on carrying out the 2025, 2030 and 2050 benchmarks outlined in the plan.

“We must begin the hard work of making all of the goals and plans a reality,” EOEEA Secretary Rebecca Tepper said as she outlined a series of $40 million spending initiatives.

The clean energy and climate plan outlines a series of benchmarks and initiatives aimed at limiting emissions and decarbonizing energy across the state to achieve net zero greenhouse gas production by 2050.

The office’s upcoming fiscal year 2024 budget includes several bigpicture initiatives to chip away at the goal, Tepper said, including a $5 million package of incentives to help individual households and businesses transition from natural

gas to electricity.

That specific budget proposal includes financial incentives to nudge statewide energy consumers toward electric vehicle charging stations, heat pumps and other equipment to get the transition underway.

Massachusetts reportedly has identified 18 different types of buildings throughout the state. Tepper said blueprints on how to most effectively electrify and decarbonize each category are being formulated.

A portion of the budget also will go toward job training and skills development in clean energy fields— most notably, offshore wind.

“We are in a race against time to meet these goals,” Tepper said. “Job training takes time. We must make these investments now.”

The eradication of PFAS chemicals within Massachusetts’ waterways and other natural areas also bubbled to the surface during the testimony. Funds have been appropriated within the proposed fiscal year 2024 EOEEA budget for testing, research and treatment mitigation.

PFAS—or as it more technically is known, per- and polyfluoroalkyl substances—is man-made and noted for its inability to break down upon disposal. PFAS chemicals are used

in such disparate products as nonstick cookware, children’s toys and firefighting foams.

Throughout a question-andanswer session between Tepper, other members within her cabinet, and the legislators on the Committee on Ways and Means, there were a number of questions about the execution of some of the assorted initiatives.

State Sen. Michael O. Moore, D-Millbury, inquired how the office would address the installation of electric vehicle charging stations across the state as the number of motorists transitioning to the new mode of transportation increases.

“It’s got to be done in a way that our constituents aren’t unduly hurt by this,” Moore said.

In response, Tepper said, “That goes back to electric and gas planning. That starts with having a plan for what we’ll need.”

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Hands-On Training Should Not Be a One-Time Event

By Toby Chess Autobody News

Recently, I got a call from Mike Schaffer, collision manager at Selman Collision Center, a GM aluminum-certified shop in Orange, CA, needing help welding an aluminum body Cadillac CT6. He thought his welder was the problem. I told him I could be there in two days, and he should consider a review course on aluminum welding at the same time.

When I arrived, the first thing he showed me was the front rail section that was removed from the vehicle. It had practice welds on one side, and they were horrible. I asked Schaffer if they had welded on the new part and he said not yet.

aluminum.

Remember, Series 6 aluminum has both magnesium and silicon. You can use Series 4 welding wire (silicon) and Series 5 wire (magnesium) on Series 6 aluminum. Series 4 wire is weaker and needs less amperage to weld, making it easier to weld thinner aluminum, such as a crack in a 1 mm fender.

Series 5 wire will weld Series 5 aluminum, but Series 4 wire will not. There is very little to no penetration of Series 4 wire into Series 5 aluminum.

The article title is advice I also need to take. I have been teaching aluminum welding for I-CAR for nearly two decades. When I first started, my instructor said the test had to be conducted with Series 5 (5356) wire, not Series 4 (4043), because the Series 4 wire will not penetrate Series 5 aluminum. I was also told Series 5 wire would not work on Series 4 cast aluminum. As I previously wrote, my rule of thumb is not entirely correct.

To write this article, I read several articles on aluminum welding. Series 5 wire can be used on Series 4 cast aluminum parts. 5554 wire is stronger than 4043, but tends to produce porosity and cracks when used to weld aluminum castings. 4043 is better for castings because the silicon content makes it a closer match for most aluminum castings. Furthermore, some OEMs recommend Series 4 wire for welding to cast aluminum.

said the new cast rail end is welded to the extruded rail—the only information on the procedure. To learn the correct wire, you have to print out the other two documents, aluminum and the part material and part description.

The rail end cap was cast and the rail end cap was extruded (Series 7) and 5554 wire was called out. I knew Series 7 parts are used on today’s vehicles, such as bumper reinforcement and intrusion beams, but I wasn’t familiar with it being used or welded before reading the info from GM.

Aluminum oxide is a high temperature compound that forms on bare aluminum in presence on water and oxygen. It needs to be removed during and/or prior to welding. If it is not cleaned, the aluminum oxide will sink into the molten metal and form inclusions with weld. This will lead to porosities and/or cracks.

Galvanic corrosion refers to corrosion damage that occurs when electrochemically dissimilar metals (bare steel and bare aluminum) come in contact with each other in the presence of moisture and oxygen. The aluminum will corrode and there is no way to stop it.

cleaner with improved shielding gas coverage and reduced weld bead contamination.

Finally, what is the recommended standoff distance (distance from the nozzle to the work surface) when welding aluminum?

The distance from the nozzle to the work surface is 12 to 13 mm with a gun angle of 80 degrees from perpendicular. There should be no side to side movement when welding aluminum.

Going back to the welding discussion with the four techs and Schaffer—who has participated in every I-CAR class I have conducted at the shop so he would have the knowledge and skills his techs have— we welded the bead on the Series 7 extrusion with 5554 wire. These were the results with no practice.

I checked the welder, and it was set for 5554 wire, 1.2 mm diameter and pulsed. I checked the tension on the rollers and it was right on. I took out a couple of 5 Series coupons and welded a fillet/overlap joint. Their Pro Spot SP5-DP worked great.

I knew what the problem was instantly, but before I explain, let me give you the scenario.

The end cap was cast aluminum (Series 4), the rail was extrusion (Series 7) and the wire was 5554 (Series 5).

The major alloying element in Series 4 is silicon, Series 5 is magnesium, Series 6 is a combination of silicon and magnesium, and Series 7 is alloyed with zinc.

What are the four major welding wire numbers found in most body shops? 4043, 4145, 5554 and 5356.

The rule of thumb is this: your welding wire has to have the same major alloying element(s) as what is in the base metal. Note: Series 5 wire is recommended for Series 7

I want to change my rule of thumb to: “Your welding wire has to have the same major alloying element(s) as what is in the base metal when welding Series 5 and 6 wire. When welding Series 4 and 7, refer to OEM procedures.”

I want to move on to OEM procedures.

I am always stressing first and foremost, print out the repair procedures for the repair task, including the library. Schaffer sent three documents: Aluminum, Structural Identification and Front Rail Replacement (Non-Hybrid). The repair and replacement procedures

The improper use of steel cleaning products, such as steel wool or a steel wire brush on aluminum or magnesium, can force small pieces of steel into the metal being cleaned, causing corrosion. Stainless steel is known for its high resistance to corrosion because of its high chromium content combined with nickel. It also has very low carbon content, whereas mild steel is higher in carbon content, which facilitates galvanic corrosion. After using a stainless steel brush to clean the aluminum, wipe with acetone, 99% isopropyl alcohol or a good wax and grease remover. Do not use lacquer thinner.

Why is “pushing the puddle” the only recommended direction for welding aluminum?

When the aluminum oxide forms on the surface, it also migrates below the surface. The heat from the welding process causes the aluminum oxide below the surface to rise into the welding site. By using the push technique—also known as an arc cleaning action—the 100% argon gas acts as a snow plow to push the oxides out of the way and to the sides of the weld site.

Note: The welding nozzle for aluminum is usually larger than a steel MIG/braze nozzle to accommodate the increased gas flow (25 to 45 CFH depending on the gun and nozzle.) Pushing the puddle, the weld will be

On the other hand, a short bead happened when the first tech forgot to measure the extrusion’s thickness and set the welder for it. Ladies and gentlemen, this is why we need to continue to train on a regular basis.

The front rail section from a Cadillac CT6 with practice welds on one side

The results of welding the a bead on the Series 7 Extrusion with 5554 wire. These were the results with no practice

On the left is cast aluminum; on the right is extruded aluminum. Note the balls of weld beads of Series 5 wire, with no penetration

“I want to change my rule of thumb to: Your welding wire has to have the same major alloying element(s) as what is in the base metal when welding Series 5 and 6 wire. When welding Series 4 and 7, refer to OEM procedures.”

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Carvana Launches Car Vending Machine

in New York

Carvana on March 29 debuted its newest car vending machine near Long Island, located in Garden City, NY. The state-of-the-art steel and glass structure stands eight stories tall with a 27-vehicle capacity.

Carvana customers can save valuable time by shopping online and skipping the dealership, and can either select a convenient time to pick up their vehicle at the vending machine or choose to have the vehicle delivered to their home.

If a customer selects the vending machine, upon arrival, they will be greeted by a customer advocate and receive a commemorative, oversized Carvana coin to activate the automated vending process. Carvana customers get a frontrow seat to watch their newly purchased vehicle descend through the brightly lit vending structure from the heart of the allglass tower.

Whether Long Islanders are

shopping for a vehicle large enough to bring the whole family for a day at Jones Beach, or are in need of an all-weather vehicle in preparation for winter excursions to Lake Placid, Carvana offers an inventory that can keep up with the fast lifestyles of New Yorkers.

“Long Island residents have so many different needs when it comes to a vehicle,” said Nicholas Gottlieb, Carvana market operations manager. “We’re proud to offer Garden City a national inventory with thousands of vehicles, paired with as-soonas-next-day vehicle delivery so customers can easily and quickly get exactly what they want.”

The debut of the newest car vending machine marks the first of its kind in the Empire State, and the 35th in the U.S. It is located at 2 North Ave., Garden City, NY 11530. Location hours are 9 a.m. to 7 p.m. Monday through Sunday.

Source: Carvana

have a specific EV requirement, and they don’t ban gas-powered vehicles. Instead, automakers can meet the mandates with whichever vehicles they see fit.

That said, the standards would almost certainly boost EV production and sales since manufacturers would likely need to sell an increasing number of electric cars in order to comply with the standards. Many automakers have already invested heavily in fully electric cars, so it simply makes sense they’ll continue on that path.

The proposed rules, labeled by the organization as Phase 3, also include guidance for heavyduty vehicles, meaning there will be stricter emissions regulations

put into place for school buses, delivery trucks, construction-related vehicles, etc. The goal is for 50% of new buses and 25% of new heavy truck sales to be fully electric by 2032.

If all goes as planned, the U.S. could save trillions of dollars on fuel costs and health care, while eliminating around 10 billion tons of emissions. As a result of the new mandates, at least 50% of all new vehicles sold in the U.S. by 2030 should be zero-emission vehicles, though the number stands to be as much as 10% higher. In 2022, only 6% of new U.S. vehicle sales were fully electric cars.

Finally, the EPA is also working to set specific rules about minimum warranties for electric car batteries, as well as making built-in battery health monitors required in new cars.

This Is the City With the Worst Traffic in Maine

By Samuel Stebbins The Center Square

The number of people working from home in the U.S. more than tripled during the pandemic. According to the Census Bureau, 27.6 million Americans worked primarily from home in 2021, up from just 9 million in 2019.

While having a makeshift office in the house makes it difficult for some remote workers to separate themselves from their work at the end of the day, one nearly universally recognized benefit is the elimination of a commute.

The average commuter in the U.S. spends about 27 minutes getting to work. For the typical full-time worker, this adds up to about four hours and 30 minutes each week, and more than 230 hours annually.

For some—particularly those who live and work in denselypopulated urban areas—much of that time is spent sitting in traffic. Of the two cities in Maine with

available data, Bangor ranks as having the worst traffic, according to INRIX, a traffic data and analytics company.

According to the U.S. Census Bureau, there are 12,365 people in the city who either drive or carpool to work. Among them, the typical commuter lost an average of eight hours to traffic in 2022, up 5% from 2021. Of all 280 U.S. cities covered in the INRIX report, Bangor ranks 182nd for traffic delays.

All traffic delay data in this story is from the 2022 Global Traffic Scorecard, from INRIX. Supplementary data on the number of commuters who drive are five year estimates from the U.S. Census Bureau’s 2021 American Community Survey.

Partnership To Provide Consumers With Data on Used EV Battery Health

By Auto Remarketing Staff

J.D. Power said March 29 it is collaborating with connected vehicle analytics and infrastructure company Motorq to provide insights to the auto industry based on connected vehicle data. And this partnership kicks off with used electric vehicles—specifically, data to measure EV battery health. The companies will use data from actual vehicles and work with OEMs to help EV owners and shoppers compare a used EV’s current battery health with its prior status when new. J.D. Power will provide a validation to vehicles meeting a pre-determined battery health score. “EV shoppers have concerns about range and battery longevity,” J.D. Power VP and Head of Connected Vehicles Dave Sargent said in a news release.

“For used EVs, the range can be affected by a number of factors including how the vehicle has been driven and charged, and the temperature where it is being operated,” Sargent said.

“By measuring the precise

state of health of an individual EV battery over time, J.D. Power and Motorq will provide transparency into an area where it is difficult for the consumer to make their own assessment. This information will give used EV shoppers greater confidence that they are buying a high-quality vehicle at a fair price,” Sargent said. To determine the performance of an EV’s battery, the two companies plan to consider “thousands of measurements” over a vehicle’s lifecycle. They also are in talks with OEMs and “other industry participants” to bring EV battery health data to the industry, J.D. Power said. “The most useful way of measuring the health of an EV battery is to see how it performs in the real world,” Motorq co-founder and CEO Arun Rajagopalan said in a news release. “We have developed a capability that leverages thousands of data points a day from each vehicle, takes account of different operating conditions and provides a normalized assessment of the true health of each individual vehicle’s battery.”

Lucid Air Features Unique Design, Repair Considerations

By Stacey Phillips Autobody News

Following the delivery of Lucid Motors’s first customer vehicle model in late 2021—the Lucid Air—the luxury electric vehicle (EV) manufacturer has ramped up production. By yearend 2022, Jake Rodenroth, Lucid’s North American body repair program operations manager, said it was “all hands on deck.” This allowed Rodenroth to work with the service and sales teams, onboard customers and deliver vehicles.

Rodenroth shared information about Lucid Motors’ vehicles during an AkzoNobel North American Performance Group event in February.

Founded in 2007, Lucid is headquartered in Newark, CA. The company’s debut product, the Lucid Air, was named 2022 MotorTrend Car of the Year, the first time any vehicle

To achieve Lucid’s range and performance, Lucid’s aerodynamics team worked with its design and engineering counterparts to prioritize aero efficiency.

Rodenroth discussed Lucid’s aerodynamic air-curtain technology, which includes a small air intake (grill), a vortex system, a side air curtain and a small headlight aperture that helps with headlight cooling.

The bottom of the car is flat and designed to have a smooth surface to improve aerodynamics.

“That matters when you’re trying to jack up the car,” said Rodenroth. “When accessing the drive unit, numerous trim pieces will need to be removed.”

Lucid vehicles have a 12v powerup harness behind the passenger rear wheel liner, in the event power to the vehicle is lost. This enables the trunk, “frunk” and doors to be opened with key fobs present.

The vehicle’s advanced technology was engineered and designed in-house. This includes a speed form taillight and intelligent Micro Lens Array headlamps. The bright and precise lighting system has 9,740 lenses per pair of headlights.

Lucid provides over-theair (OTA) software updates offering vehicle owners new features.

it,” he said. “It’s a value-add to your facility.”

During a repair, the Lucid Air body structure doesn’t permit welding; instead, a rivet bonding process is used, requiring the correct tooling, training and adhesive.

Regarding special tooling, Lucid uses 3D printers to print service tooling for its Lucid Certified Body Repair Network shops.

“We try to think about the technician working on this car,” shared Rodenroth.

DreamDrive is Lucid’s advanced driver-assistance system (ADAS) with 32 multi-model sensors and 14 cameras. The combination of sensors and mounting locations means shops will have to pay attention to Lucid service resources and capture and perform all necessary calibrations.

“The car triggers a lot of calibrations but is fairly forgiving as far as calibration goes,” noted Rodenroth.

The Snap-on TruPoint System with Lucid diagnostic and specific targets are used for static calibrations and the maximum space requirement is approximately 15 feet wide by 30 feet long.

Vehicle Charging

As repair shops set up charging stations, Rodenroth recommends at least a level 2 charger.

minutes.

Rodenroth said Lucid’s Wunderbox provides the fastest charging in the industry. Fully integrated and compatible with nearly all public charging stations, the battery management system is capable of bidirectional charging.

“In the event of a power outage, a fully-charged Lucid Air can keep your home powered for days due to the bidirectional charging capabilities of the Wunderbox,” he said.

Lucid Body Repair Network

Currently, about 74 body shops are in Lucid’s Body Repair Network program.

“We’re scaling that with production,” said Rodenroth. “As we fill orders, we look where those cars are going and what our coverage looks like.”

With aggressive production goals, Rodenroth said the OEM wants to add additional shops to the network that can be trusted to repair these vehicles properly.

“We are fiercely protective of our certified network,” said Rodenroth. “I hold our shops to a standard; I also protect them.”

His call to action to shops is to look at what they are doing to change their business and inspire employees to take training and be great at what they do.

manufacturer received the award with its inaugural vehicle.

“It was a really big achievement for our first product the first year of launch,” said Rodenroth.

The Air can be reserved and ordered in retail shopping centers and online. The model currently has four trim lines. They include the Air Pure with 480 hp and a 410-mile range starting at $87,400; the Air Touring with 620 hp and a 425-mile range from $107,400; and the Grand Touring with up to 1,050 hp and a 516-mile range from $138,000. The Sapphire and Stealth packages will follow.

The EVs have an eight-year warranty, which includes 100,000 miles on the powertrain and battery.

Lucid’s Gravity SUV is expected to be released in 2024.

Design Features

Fast like a sports car but with a large storage capacity, Rodenroth said the EVs were designed to offer several features using one platform, the Lucid Electric Advanced Platform (Leap). The integrated drive unit comprises an electric motor, inverter and transmission weighing only 163 pounds and capable of 670 hp each.

Repair Considerations

For repairers who have never driven an EV, Rodenroth highly suggests renting one.

“It’s a big learning curve that even some of the legacy OEMs are struggling with because they’re so different than gas cars, in regard to servicing and selling them,” he noted.

Rodenroth said technicians must learn how these vehicles and their charging systems operate to do a proper repair.

“It’s not enough to go through the training to learn how to take the cars apart and put them back together,” he said. “You also need to understand how they work with the owner.”

This includes using the mobile app and the connectivity vehicle owners have with the ability to check their vehicles, even if they aren’t in their possession.

For repairers, Rodenroth said EVs bring additional opportunities for added services to customers. Many have a large, painted frontal area, which means there will likely be more stone chips.

“If you’re not in the paint protection film business, I highly recommend

“Level 1 is a very slow charging process with only 7.2 miles of range per hour of charge,” he explained. “Level 2 is faster and has 43.2 driving miles per hour of charging.”

If a station is installed in a shop’s parking lot, Rodenroth suggests

Training

Earlier this year, the company launched the Lucid Air Structural Certification hands-on course to help shops prepare for the launch of the Air. About 76% of shops are expected to be certified by year-end. “There’s no better way to learn the car than going through this,” said Rodenroth.

adding it to the PlugShare EV charging station mobile app to attract EV owners to their business.

“In that app, people take pictures of themselves charging their cars so you can see the environment,” he said.

Lucid offers an 80-amp charger— the Lucid Connected Home Charging Station—with 86.4 miles per hour of charging. Level 3 charging (DC) has 900 V+ architecture, enabling the Lucid Air to charge 300 miles in 20

Lucid also offers Mechanical, Electrical and Trim Level 2 Certification (MET) courses facilitated by the Lucid service training team. The course provides technicians a look at Lucid Air systems, including ADAS and calibration, closures, subframe and drive units, high-voltage and 12V systems, interior trim, supplemental restraint system and wheels/tires and TPMS system.

Plans are in place for an advanced diagnostic class and an aluminum cosmetic repair course.

For information about Lucid Motors, visit www.lucidmotors.com

To join Lucid’s Certified Body Repair Program, visit techinfo. lucidmotors.com

P265/70R17 P265/70R17 REAR SPARE

FRONTGAWR: 2735LB AT

REARGAWR: 3325LB 1508KG P235/70R16SL 16X7.0J GVWR: 5880LB/2667KG WITHTIRESRIMS PSI COLD

240 kPa/35 1240KG P235/70R16SL 16X7.0J

AT 205 kPa/30

THISVEHICLECONFORMSTOALLAPPLICABLEFEDERALMOTOR VEHICLESAFETY STANDARDSIN EFFECTON THEDATEOF MANUFACTURESHOWNABOVE.

01/03 VIN:TYPE:00000000000000000 MPV

WITHTIRESRIMS PSICOLD F0085T0183 UA

VEHICLEMFD.BYFORDMOTORCO.INU.S.A. RC: DS0: WB BRK INTTR TP/PS R AXLE TR SPR 114 4 GP K 45 V DB F05 UTC

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CONTROLVEHICLEEMISSIONINFORMATION

Fuel: Gasoline

Conformstoregulations: 2015

Californiaclass/stds: PC/ULEVqualified

U.S.EPAclass/stds: LDV/TIER2

Group: FGMXV01.80111.2L

TIREANDLOADINGINFORMATION

Thecombinedweightofoccupantsandcargoshouldneverexceed352kgor776lbs.

SEEOWNER’S MANUALFOR ADDITIONAL INFORMATION

Conformstoregulations:

VEHICLEEMISSIONCONTROLINFORMATION

Conformstoregulations:2016MY Not for sale in states with California emissions standards.

U.S.EPA:T2B4 LDV

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2.3L-Group:GFMXV02.3VJW Evap:GFMXR0125NBV

Fuel:Gasoline ABZ

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VEHICLEEMISSIONCONTROLINFORMATION

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VEHICLE MFD .BY: TOYOTA MOTOR MANUFACTURING, GVWR 4233LB GAWR FR 2668LB RR 2668LB THIS VEHICLE CONFORMS TO ALL APPLICABLE FEDERAL MOTOR VEHICLE SAFETY , BUMPER , AND THEFT PREVENTION STANDARDS IN EFFECT ON THE DATE OF MANUFACTURE SHOWN ABOVE . PASS. CAR C⁄ TR : 4Q2 ⁄ LA43 ACV30L--CEPGKA A ⁄TM: --01A ⁄ U241E MADE IN U.S.A. 08270 00000000000000000 KENTUCKY, INC. 02⁄ 04 STK A AA5 To Visit Our Website SCAN HERE FOR ADDITIONAL INFORMATION ABOUT AUTO DATA LABELS: visit our website at www.AutoDataLabels.com email us at labels@AutoDataLabels.com or call us at (631) 667-2382 4 EASY WAYS TO ORDER LABELS! DON’T RISK LOSING YOUR VEHICLES IDENTITY! ORDER REPLACEMENT VIN LABELS TODAY! Federal Safety Certification (VIN) Label C /TR : 218 ⁄ FA2 0 AXAA54L– ANZMBA A/TM : -01A ⁄U B 80F MADE IN U.S.A. 512 THIS VEHICLE CONFORMS TO ALL APPLICABLE FEDERAL MOTOR VEHICLE SAFE TY AND THEF T PREVENTION STANDARDS IN EFFECT ON THE DATE OF MANUFACTURE SHOWN ABOVE. 11 /18 VEHICLE MFD. BY: TOYOTA MOTOR CORPORATION GVWR: 2090KG ( 4610LB ) GAWR: FRT. 1150KG ( 2535LB ) WITH 225/65R17 TIRES, 17X7J RIMS RR. 1150KG ( 2535LB ) WITH 225/65R17 TIRES, 17X7J RIMS E Replacement label: Not from Toyota JTMP1RFV1KD000000 MPV Contact Us : Contact your LKQ/Keystone Local Sales Rep Upload your photos to the Website: www.AutoDataLabels.com Email your photos: Labels@AutoDataLabels.com Use the App: Download the ADL App And Upload your Photos VIN labels contain vehicle-specific safety information. This information is critical for safe operation and proper repair procedures. • Tire Pressure • Gross Vehicle Weight (GVW) • Paint and Trim Codes • Spare Tire Size

IIHS VP Makes Safety Suggestions Based on Future of Heavy EVs

By Steven Loveday InsideEVs

In late 2022, the Insurance Institute for Highway Safety (IIHS) did a simulation to assess whether its crash test equipment could handle a large and heavy EV. The equipment fared just fine, but the testing stirred up conversations about future safety concerns thanks to the EVs’ heavy battery packs.

The IIHS used an old gaspowered Ford F-150 pickup truck and loaded it up until it weighed a whopping 9,500 pounds. The heavy pickup was then put through the organization’s series of crash tests. While the tests were successful and the equipment unharmed, IIHS Vice President Raul Arbelaez was left wondering what strategies could be employed to increase safety with such heavy cars on the road.

Arbelaez is concerned about the weight of electric cars as compared to their non-electric counterparts. In a crash, two such vehicles’ weight disparity could be a serious issue. With more of these heavy EVs taking

to our roads, he’s also worried about pedestrians and cyclists.

According to Autoblog, the IIHS vice president wrote: “We don’t need to put the brakes on electrification— there are good reasons for it—and we’re not doomed to reverse all the safety gains of recent decades. But the development will require some new thinking about the kinds of vehicles we want on our roads.”

The IIHS VP said when millions of new EVs weigh much more than a Chevrolet Suburban and also have loads of power, they probably also need to have much more robust braking systems and crashavoidance technologies. He also pondered how “additional crash structures” could be manufactured into EVs to help protect lighter cars and people.

While many folks may agree with such suggestions from Arbelaez, he also wrote: “States and local governments should consider lowering speed limits, factoring in the increased danger from weight disparities, and backing them up with increased enforcement.”

Tesla Proposes Dealership and Service Center in

Chicopee, MA

By Maria Merano Teslarati

Tesla’s dealership and service center proposal in Chicopee, MA, received mixed reviews from the community.

City officials said the proposed Tesla facility would be built on a 7.1-acre parcel of land. It would include a 50,000-square-foot dealership with a showroom and a 48-vehicle service area. Tesla’s proposal also included the installation of a charging station. According to local reports, the dealership is expected to create approximately 30 jobs and generate additional tax revenue for the city.

Some residents welcome the idea of having a Tesla dealership and service center in the area, noting the convenience.

Other residents are concerned about the potential increase in traffic and noise pollution it could bring to the Chicopee community. According to Tesla’s traffic study,

the proposed dealership would increase traffic by 1.1% to 1.5% during peak weekday hours.

“On the overall basis, it’s really a minimal traffic impact on these locations,” said Scott Thornton, the traffic engineer listed in Tesla’s dealership proposal.

City councilors are also concerned about the number of parking spaces Tesla plotted for the parcel of land. Tesla’s proposed dealership would have 400 parking spaces, which city councilors think may be excessive. Councilor Derek Dobosz recommended restricting the land size the dealership would get.

The proposal is currently under review by the Chicopee Planning Board, and a decision is expected in the coming months. The public is encouraged to attend upcoming meetings to voice their opinions on the proposed dealership.

Restoring You™

Drive

The Caliber family of brands kicked off its 12th Annual Restoring You™ Food Drive on April 10. The recurring campaign is part of Caliber’s Restoring You platform and focuses on combatting childhood food insecurity across the country.

According to Feeding America, about 22 million children in the U.S. rely on daily free or reduced-price school lunches for their main meal. During the summer, students lose access to that meal. Caliber is working with more than 125 food bank partners nationwide to support their summer feeding programs.

Non-perishable food and monetary donations can be made at any Caliber location by May 26. Monetary donations can also be made online at www.caliber.com/why-caliber/ restoring-you/food-drive

To help stretch donations, the Caliber Foundation will donate an additional 25 cents for every dollar raised.

Tesla Employees Shared Invasive Videos from Customers’ Cars: Report

By Dan Mihalascu InsideEVs

Groups of Tesla employees reportedly shared videos and images recorded by customers’ car cameras between 2019 and 2022, according to interviews by Reuters with nine former employees.

The unnamed sources said some of the recordings were highly invasive, with one exemployee describing a video of a man approaching a Tesla vehicle completely naked. Among the videos shared by employees at Tesla’s San Mateo, CA, office via private one-on-one chats were also crashes and road-rage incidents.

According to another exemployee, a crash video from 2021 showed a Tesla driving at high speed in a residential area hitting a child riding a bike. Footage showed the child flying in one direction and the bike in another. The former Tesla employee said the video spread around the office in San Mateo “like wildfire” via the internal messaging system.

Other recordings were more benign, such as photos of dogs and

funny road signs that employees turned into memes before posting them in private group chats. According to several ex-employees, some postings were only shared between two employees, but others could be seen by many of them.

Perhaps more worryingly, the computer program employees used at work could show the location of recordings, potentially revealing where a Tesla owner lived, seven former employees told Reuters. That goes against Tesla’s privacy policy, which states “camera recordings remain anonymous and are not linked to you or your vehicle.”

Another potential problem raised by one ex-employee is some videos appeared to have been recorded when cars were parked and turned off. That wouldn’t have been an issue several years ago, when Tesla would receive video recordings from its vehicles even when they were off, provided owners gave consent.

However, Tesla says on its website it stopped doing so for 2018 and newer model year vehicles. These vehicles—with software version 2020.48.5 or newer—store recordings taken in Sentry Mode to

onboard memory.  “We could see inside people’s garages and their private properties. Let’s say that a Tesla customer had something in their garage that was distinctive, you know, people would post those kinds of things,” said another former employee. It appears that even CEO Elon Musk fell victim to Tesla cameras’ prying lenses. About three years ago, some employees found and shared a video of a unique submersible vehicle parked inside a garage, according to two people who saw the footage.

That sub was apparently “Wet Nellie,” the white Lotus Esprit that starred in the 1977 James Bond film, “The Spy Who Loved Me.” The vehicle had been bought by Musk for about $968,000 at an auction in 2013. Whether Musk was aware of the video or that it had been shared, it’s not clear.

Of course, Tesla may argue its employees may occasionally need to check out some of the videos coming from customer cars to solve Autopilot issues or simply for data labeling purposes, but the line between that and breaching privacy appears to be very thin.

Hyundai, Kia Offer Old-Tech Solution To Hi-Tech TikTok Car Theft Epidemic

By Chris Chilton CarScoops

Sometimes the oldest and simplest solutions are the best. And sometimes they’re the only ones that work.

Which is why Hyundai Motor Co. is giving away 1980s-style steering wheel locks in a desperate attempt to tackle a car theft epidemic fueled by viral TikTok videos.

The TikTok videos showing how easy it is to steal many Hyundais and Kias because they aren’t fitted with electronic engine immobilizers have to led hundreds, if not thousands of people, including those with no previous history of car crime, to have a go themselves at boosting Korean cars, and the fallout is colossal.

Some insurance companies are refusing to cover certain Kia and Hyundai vehicles built before November 2021, when engine immobilizers became standard, and one police department claimed 80% of

the vehicles stolen in its district last year were either Kias or Hyundais, Bloomberg reported.

Hyundai Motor said it has already rolled out a theftprevention software upgrade to 1 million drivers and will extend the offer to another 3 million in

states have written to Kia and Hyundai accusing them of moving too slowly to remedy the situation, and both Seattle and St. Louis are suing the automakers for their role in the chaos.

There’s a perverse irony in a company that has been such a trailblazer for tech in relatively affordable cars, one that brought 400-volt charging and camera-based door mirrors to regular drivers, having to resort to such a basic, old-fashioned and very mechanical solution.

Car-O-Liner is celebrating its 50th anniversary. A special commemorative logo will mark the milestone.

the coming weeks. But that’s still several weeks of worrying about whether your car is going to be there when you leave the house in the morning, so Hyundai is offering free steering locks and will reimburse anyone who has already purchased one.

That’s not going to be enough to calm the outrage from innocent parties resulting from the thefts. The attorneys general from 23

The steering wheel locks aren’t infallible, one of the reasons we all stopped using them, along with them being a pain to fit, remove and store. The locks themselves might be tough, but the steering wheels aren’t. I knew a few car thieves back in the early 1990s when this kind of security system was normal and a quick snip through the steering wheel rim with a set of bolt cutters was all it took to get rid of the lock. But shhh, don’t let the TikTok crowd know.

“Since 1973, Car-O-Liner has been known for excellence, innovation and passion, offering customers a full line of state-of-theart collision repair solutions,” said Tim Garner, market development manager for Car-O-Liner. “From alignment and measuring equipment to state-of-the-art ADAS calibration, Car-O-Liner continues to lead the industry as we enter our next 50 years. We thank employees past and present and our loyal customers for being part of Car-OLiner’s successful journey.”

Today, Car-O-Liner provides a complete line of collision repair solutions, including alignment and straightening systems, joining and heating equipment, measuring systems, workshop solutions and testing and calibration systems. In addition, Car-O-Liner provides its customers continual sales support and offers some of the finest training options in the industry.

Source: Car-O-Liner

Financing a new vehicle purchase continues to grow increasingly out of reach for many consumers, according to the car shopping experts at Edmunds.

New data from Edmunds revealed:

The average annual percentage rate (APR) on new financed vehicles in Q1 2023 climbed to 7%, compared to 4.4% in Q1 2022, the highest level Edmunds has on record since Q1 2008. However, Edmunds analysts note March marked the first time after 14 consecutive months of increases that the average new-vehicle APR stayed flat (at 7%), which they attribute to a moderate increase in subsidized financing by automakers.

The average monthly payment for new vehicles hit a record high of $730 in Q1 2023, compared to $656 in Q1 2022.

16.8% of consumers who financed a new vehicle in Q1 2023 committed to a monthly payment of $1,000 or more—a new all-time high according to Edmunds—compared to 10.3% in

Q1 2022 and 6.2% in Q1 2021.

The average down payment for a new vehicle climbed to a record high of $6,956 in Q1 2023, compared to $6,083 in Q1 2022.

“Since inventory levels are improving, interest rates are now topping the list of the greatest obstacles that automakers will be facing in 2023 to move metal,” said Jessica Caldwell , Edmunds’ executive director of insights. “But with major challenges come great opportunities: Since interest rates are at the forefront of consumers’ minds, any automaker or dealer that can advertise incentives related specifically to interest rates will likely get more attention. This could be a powerful marketing tool that would enable sellers to tap into the significant pent-up demand that has been building over the past few years and convert that demand into actual sales.”

Edmunds analysts took a closer look at financed new vehicle purchases in Q1 2023 and calculated the average monthly payment, amount financed, APR, down payment and total interest

paid—in each case based on loan term lengths.

Edmunds experts note these figures highlight the stark contrast between the consumers who are able to take advantage of lower APR offers and those who

12.3% of consumers opted for 36- or 48-month loan terms in Q1, the highest Edmunds has on record since Q4 2009, while a majority of consumers are extending loan terms out as much as possible in order to increase affordability.

can’t. Although quarterly figures appear to reflect the average loan term has remained static at around 70 months, Edmunds analysts say term lengths don’t tell the full story—which is that more car shoppers are being pushed to the extreme ends of the finance terms spectrum.

“It takes money to save money in today’s market. Although more automakers are offering to subsidize auto loans with lower interest rates, the catch is that most of these offers require that consumers agree to shorter 36- or 48-month loan terms— which might put people off at first glance,” said Ivan Drury, Edmunds’ director of insights. “If you’re a qualified buyer and have the means to put more money down, whether in cash or via your trade-in, know that you have a serious advantage— you’ll be committing to a much larger amount toward the down or monthly payment, but you will save up to tens of thousands of dollars over the course of your auto loan.”

S ource: Edmunds

“Since inventory levels are improving, interest rates are now topping the list of the greatest obstacles that automakers will be facing in 2023 to move metal,” JESSICA CALDWELL EDMUNDS’ EXECUTIVE DIRECTOR OF INSIGHTS

AirPro Diagnostics Helps Every Shop Repair All 550 of Today’s Vehicle Models

By Ed Attanasio Autobody News

I am amazed at all the new features in today’s vehicles, these rolling computer networks with lines of code numbering in the hundreds of millions, and often wonder how successfully shops are servicing these complex systems.

Q: How does AirPro get the right person on the right job?

MQ: First I think we all need to be honest with ourselves—this includes insurers— that shops have their hands full with multiple surfaces, joining methods and refinish challenges, let alone servicing electronics and safety systems. Pooling brand specialists for the benefit of the industry at large is a practical solution.

Only AirPro has skillsbased routing, so when a shop makes a request for service it is automatically routed to a brand specialist. Further, we can have multiple technicians log into the same vehicle and collaborate when the repair may need elevated support.

Q: How does AirPro help shops perform ADAS calibrations in-house?

MQ: We equip, train and coach shops to properly service and calibrate the vehicle brands they work on, whether it be blind spot, front radar or forward-facing camera recalibrations. We walk them through set-up procedures on each and every vehicle model, referencing the OEM service information. We have very cost-effective pricing strategies and pride ourselves on building custom tailored pricing solutions for shops.

rate of 97.7%. Because we stick with the vehicle for even the most difficult issues. We’re there to help the shop, repair the vehicle. We’re not there just to pull a code or claim a calibration was done and then send it on. We make sure to solve the problem quickly and precisely.

Q: It’s not a good idea for shops to purchase equipment to do their ADAS themselves?

I found the answer in the recent Insurance Institute for Highway Safety (IIHS) report, which revealed more than half of surveyed owners of ADAS-equipped vehicles reported problems with those features after a repair, more so if it was due to collision damage or a windshield replacement.

I set out to find the cause and possible solutions, leading me to sit down with AirPro Diagnostics founder and CEO Lonnie Margol and President Michael Quinn to get their thoughts on this big problem.

It comes down to two simple words: “brand specialists.” AirPro employs dealer-trained brand specialists, then trains them on collision dynamics and has them focus specifically on the vehicle brands they specialize in.

Margol is no stranger to solving these complex problems; his credits include being awarded the first patent in 2010 for inventing asTech.

Q: Why are shops struggling with these systems?

LM: We believe it is an unreasonable expectation that shops can safely service these complex networks and safety systems unique to each brand. A scan tool is only as good as the technician using it. Unless shops have the volume and financing to hire specialists to cover 45 brands, the safe solution is having AirPro lend its brand specialists to your shop on-demand.

We have a 97.7% success rate in all services requested. We take pride in staying with the shop and getting the car completed safely. This saves on untold cycle time and higher sublet expense.

Q: How complex are these systems?

LM: Right now, the industry as a whole can’t bridge this huge gap created by rapidly advancing technology, especially with so many of these very sophisticated systems and not enough knowledgeable skilled technicians to know how to perform diagnostics and the calibrations. There are so many nuances in these various different model vehicles, even by brand, that it really needs the attention of technicians who are doing this on a daily basis.

Q: When did you start AirPro Diagnostics?

LM: I started AirPro Diagnostics back in April 2016 and launched a totally different tool approach. The AirPro tool utilizes OEM-licensed software and multi-brand diagnostic applications resident and directly connected to the vehicle. In other words, the software and hardware are all connected at the vehicle, which is very different than the other remote providers.

They use the streaming method, which I invented, but it wasn’t designed for doing these types of sophisticated calibrations and other services back and forth across the internet.

Q: How do shops know AirPro techs are up on the newest technology?

LM: Most of our brand specialists come out of dealerships and have been trained on how to diagnose crash events. This is much different than simply pulling codes. And because AirPro brand specialists are diagnosing and calibrating mostly late model collision-damaged vehicles every day, we believe they possess greater skills than someone doing warranty work or servicing fuel injection systems. They do multiple calibrations every day to where it becomes second nature.

We take 40,000 calls every month and from all of the requests we get, we have been successful in servicing 97.7% of them across all manufacturers. We also have a 10-minute response pledge, and we guard that very closely because we know when the shops need service, they need it right away. We did almost half a million services last year and our on-tool response time was one minute and 32 seconds on average.

LM: We have had hundreds of shops tell us they purchased all the equipment and they don’t have the expertise on a given brand so they engage us. As mentioned earlier we can equip, train and assist shops to cost-effectively perform ADAS calibrations. It doesn’t make sense for shops to have tools and software for makes they don’t repair. We custom-tailor equipment solutions based on the shop’s historical workload.

Q: Do you document every service as well, for purposes of accountability and transparency?

MQ: Yes, we record each and every screen session during the service, whether it’s a scan, diagnostics or calibrations. We store all this in the cloud, if anyone ever questions what was performed, what version of the OE software was used, it’s available to our shops.

Q: Have you been able to trim cycle time for your customers?

MQ: Absolutely. If you’ve been following industry reports, national average cycle time has almost doubled to almost 20 days. There are certainly some supply chain issues, but the acceleration of technology and the limited skills of shop technicians is contributing to cycle in a significant way. We have techs with 25-30 years’ experience on one brand. These types of specialists are not growing on trees. Shops can go it alone or utilize our remote services. AirPro shops enjoy on average two days less cycle time when pre-/post-scanning every vehicle.

MQ:

I’ll reiterate, in case we do run into an anomaly with a particular vehicle, we can bring other technicians in to assist in and actually figure it out as a team, another reason for our high success

The question is, do you have the ability to serve 45 brands and 550 models, which we are able to do? And when technology advances---which it does every year---how do you get the training? And then what do you do if you have a guy who is highly skilled and he quits, goes on vacation or is out sick? What do you do? Your whole operation can grind to a halt.

AirPro Diagnostics founder and CEO Lonnie Margol, left, and President Michael Quinn, right.

“We take 40,000 calls every month and from all of the requests we get, we have been successful in servicing 97.7% of them across all manufacturers.”

LONNIE MARGOL FOUNDER AND CEO, AIRPRO DIAGNOSTICS

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Number of U.S. Traffic Deaths in 2021 Hit 16-Year High

There were 42,939 people killed in motor vehicle traffic crashes on U.S. roadways during 2021—the largest number of fatalities since 2005 and a 10% increase from 2020, according to a report released April 3 by the National Highway Traffic Safety Administration.

Among the report’s key findings:

• Fatalities and people injured increased in most categories.

• Speeding-related fatalities increased by 7.9%, alcoholimpaired-driving fatalities increased by 14% and seat belt non-use fatalities increased by 8.1%.

• Urban fatalities increased by 14%; rural fatalities increased by 4.7%.

• Female fatalities increased by 12%, and male fatalities increased by 9.2%.

• Nighttime (6 p.m. to 5:59 a.m.) fatalities increased by 11%; daytime (6 a.m. to 5:59 p.m.) traffic fatalities increased by 9.7%.

• Forty-three states, Washington, D.C., and Puerto Rico had increases in the number of

fatalities.

The fatality rate per 100 million vehicle miles traveled (VMT) increased by 2.2% from 1.34 in 2020 to 1.37 in 2021.

The estimated number of people injured on U.S. roadways increased in 2021 to 2.5 million, rising from 2.28 million in 2020, an increase of 9.%. The injury rate per 100 million VMT increased by 1.3% from 79 in 2020 to 80 in 2021.

The estimated number of police-reported traffic crashes increased from 5.25 million in 2020 to 6.10 million in 2021, a 16% increase.

Total VMT increased by 8.1% from 2,904 billion in 2020 to 3,140 billion in 2021. Overall, the monthly VMT for 2019 and 2021 are similar in pattern; the monthly VMTs for 2020 were different with vehicular travel declines in response to the COVID-19 pandemic.

The proportion of people killed “outside the vehicle” (motorcyclists, pedestrians, pedalcyclists and other nonoccupants) has increased

from a low of 20% in 1996 to a high of 34% in 2021. Correspondingly, the proportion of people killed “inside the vehicle” (occupants of passenger cars, light trucks, large trucks, buses and other vehicles) has declined from a high of 80% in 1996 to 66% in 2021.

The number of pedestrian fatalities has been outpacing the number of motorcyclist fatalities since 2013. Both pedestrian and motorcyclist fatalities have been rapidly rising in recent years. In 2021, the number of motorcyclists killed—5,932—was the highest since the data began being tracked in 1975, and a 7.7% increase from 2020. The number of pedestrians killed in 2021— 7,388—was a 13% increase from 2020.

Based on the data, NHTSA’s three major behavioral focus areas are speeding, alcoholimpaired driving and seat belt non-use. These factors explain some traffic fatality increases from 2020 to 2021, although the NHTSA cannot say they were the only ones contributing to the rise.

Source: NHTSA

CARSTAR has been ranked again among the fastest growing franchises in Entrepreneur magazine’s 2023 Fastest Growing Franchises List, coming in at 124th.

The 2023 ranking highlights the companies that saw the greatest franchise unit growth in the U.S. and Canada from July 2021 to July 2022.

The Fastest-Growing Franchises ranking is based on information submitted to Entrepreneur for its annual Franchise 500® and is part of the brand’s continuing effort to best understand and evaluate the ever-changing franchise marketplace. The ranking appears in the March/April 2023 issue of Entrepreneur.

Recognized by entrepreneurs and franchisors as a top competitive tool of measurement, the Franchise 500 places CARSTAR 193rd on the list and first among collision repair companies.

Source: CARSTAR

‘Top 10 Influences’ on the Collision Repair Industry Among the Discussion At CIC

By John Yoswick Autobody News

Frank Terlep kicked off his first Collision Industry Conference as chairman this year by sharing what he sees as the “Top 10 influences” most likely “to affect our industry.” They include continued employee shortages, parts challenges and economic uncertainties. Consolidation also won’t slow down any time soon, he said.

“I predict you’re going to see a couple of the ‘mid-market’ consolidators come together,” Terlep said at the meeting held in Palm Springs, CA.

He said independent collision repairers will “continue to become part of something bigger,” whether that’s a franchise, network or 20 Group, or growing from one store to two or more.

designed for ADAS calibrations and services.”

In terms of parts-related challenges, Terlep said, “I think it’s going to get a little easier, but I don’t think it’s going to go away. I think we’re still going to have parts challenges through 2023.”

He said he sees OEM certifications becoming increasingly important this year.

Tools, and a variety of hand tools, including screwdriver and socket sets, vise grips, combination wrench set and a 24-inch pry bar, donated by Toby Chess. Other individuals contributing were Jordan Hendler, Barry Dorn, Jeff Hendler and Dale Matsumoto

“The major consolidators will continue to move more toward a greenfield model than a brownfield model,” he said. And the “ton” of continued consolidation among newcar dealers “is also going to drive bigger, larger dealer-based collision repair groups.”

Terlep called ADAS calibration work “the biggest business opportunity this industry has seen in the last 20 years,” but said it’s also “the biggest opportunity to fail.”

“Because ADAS and calibrations affect steering, braking, acceleration. We can’t bury our heads in the sand and not do this work right,” Terlep said. “It’s critical, and it’s the biggest opportunity in years.”

Terlep predicts more and more smaller multi-shop operators will open up their own ADAS and calibration centers.

“You’re also going to continue to see the big consolidators buy local and regional ADAS and calibration companies,” he said. “You’re going to see, in my opinion, a couple regional or national players get into the business of ADAS calibrations. And you’re going to see some new software in the market specifically

“Whether we like it or not, I think we’re going to hear more parts restrictions occurring by manufacturers,” he said. “And I also think from an OEM certification perspective, the OEM networks are going to want more data about what’s going on with cars. They want to know if the cars are being repaired correctly.”

Terlep said he foresees vehicle build data having increased importance for repairs and claims. “Because build data is such a critical piece to understand what’s on the vehicle, I think you’ll see a lot more of that being integrated in the thirdparty applications,” he said.

Lastly, watch for new ways to validate proper restoration of vehicles’ safety systems, “because if you’re doing ADAS repairs or calibrations, you must document this stuff as if you’re going to court tomorrow.”

Terlep’s presentation slides are available on the CIC website at ciclink. com/meeting-presentations/

Students Receive Tool Donations

Also during CIC in Palm Springs, three auto body and paint students from the Career Technical Education Center (CTEC) in Salem, OR, received tool boxes and tools courtesy of the March Taylor Memorial Fund.

Daniel Mendoza, Eddie Ceja and Jullian Moran each received Dewalt 20-volt drills donated by Kent Automotive, plastic dent repair kits donated by DentFix Equipment, Keco Tabs donated by that company, a 6-inch DA sander donated by Astro

Oregon shop owner Ron Reichen, who participates on the CTEC industry advisory board even though his shops are more than 40 miles away from the school, paid for airline tickets for the three students and their instructor, Alex Crays, to attend the CIC meeting for a presentation of the donations. The March Taylor Memorial Fund was established to benefit collision repair technicians. March Taylor was a shop owner in Hawaii who lived and worked in the trade; his life embodied the work done on the collision facility floor. The fund in his memory was established after his death in 2007.

companies are moving away from drug policies they previously had, sometimes citing widespread use of marijuana as making it too difficult to maintain the workforce they need. But King said that may or may not be true for shops, and urged them to discuss with their legal counsel the level of risk they are willing to accept.

“You’ve had me come here for 23 years to give you ways to protect your shops, whether you’re a single shop or a multi-shop owner, whatever you are,” he said. “You have, for the most part, your own personal interests, your retirement, tied up in your company. A different set of rules may apply to you. I can’t give you a blanket policy anymore. But there are things we can do to protect you…[but they will be] specific to you.”

FRANK

Time to Review Company Drug Policies

Employment law attorney Cory King, who has regularly offered presentations for employers at CIC, said changes in the legalization of marijuana in many states makes it prudent for shops to review their company’s drug policy and employment screening practices. A blanket policy valid in all jurisdictions is no longer possible, he said at the most recent CIC.

“I still want you to be prepared to drug test in a way your state will allow to happen. I still want you to do pre-employment screening, but we’re going to have to look at your state and your jurisdiction to make sure you’re doing it in a legal manner,” King said.

He acknowledged some large

Analog In, Digital Out

During another CIC panel discussion, Marty Ellingsworth of J.D. Power’s property and casualty insurance intelligence group said one auto insurance company’s experience with digital interaction with its customers could be of interest to the industry. While vehicle telematics will eventually help change first notice of loss and other aspects of the claims process for drivers of vehicles equipped with such technology, Ellingsworth said, that doesn’t mean other drivers don’t also want a shift to more digital interaction.

“There’s one [insurance] company in particular that serves a nonstandard insurance population and [insures] many older cars, [yet] was a top performer in digital improvement,” Ellingsworth said. “I called them to ask what they did. They said: ‘When we clear our voicemail at night, we text people the answer.’ So analog in, digital out, with a text. The people were so much happier just getting an update digitally, and having another channel to communicate. It’s a blinding flash of the obvious, but it’s a nontraditional way to innovate.”

Oregon shop owner Ron Reichen, far right, flew Career Technical Education Center instructor Alex Crays, far left, and three of his students to CIC to receive tool donations from the March Taylor Memorial fund. Pictured second through fourth from left are Daniel Mendoza, Eddie Ceja and Jullian Moran.

Frank Terlep kicked off his first meeting as CIC chairman by summarizing what he sees as the “Top 10 influences” on the industry.

Marty Ellingsworth of J.D. Power said one insurer improved its digital engagement with customers by texting responses to questions left on voicemail during off-hours.

“Because ADAS and calibrations affect steering, braking, acceleration. We can’t bury our heads in the sand and not do this work right.”

TERLEP CIC CHAIRMAN

CAR Coalition Applauds Attorneys General For Supporting SMART and REPAIR Acts

The CAR (Consumer Access to Repair) Coalition, a growing group of independent automotive parts and repair companies, associations and insurers committed to preserving consumer choice and affordable vehicle repair, is commending a bipartisan letter from 28 state attorneys general urging lawmakers to approve bipartisan legislation protecting consumer rights in the post-collision auto repair market.

Specifically, the attorneys general are urging key members of Congress to advance the SMART and REPAIR Acts, which have recently been reintroduced in the 118th Congress.

“We applaud the bipartisan group of attorneys general for urging Congress to pass commonsense right to repair legislation, like the recently reintroduced SMART and REPAIR Acts,” CAR Coalition Executive Director Justin Rzepka said. “These attorneys general, as chief consumer protection and antitrust enforcers, are well aware of the pressure of rising prices on the people in their states. Swift federal

legislation is critical to protecting consumers’ right to repair the products they purchase—restoring choice to the repair process, increasing competition and lowering costs.”

The letter states in part: “The Right to Repair is a bipartisan issue that impacts every consumer, household and farm in a time of increasing inflation. It is about ensuring that consumers have choices as to who, where, when and at what cost their vehicles can be repaired. It is about ensuring small automobile businesses and ‘mom-and-pop’ auto shops can remain competitive against a closed system favored by original equipment manufacturers (OEMs).”

The letter can be read in full at carcoalition.com/wp-content/ uploads/2020/07/Right-to-RepairLtr.-to-Congress-FINAL.pdf

The Save Money on Auto Repair Transportation SMART Act (H.R. 1707) will put an end to automakers’ unfair use of patents by reducing from 15 years to 2.5 years the time that automakers can enforce design

patents against alternative parts manufacturers on collision repair parts, including common parts like side mirrors, quarter panels and bumpers. The Right to Equitable and Professional Auto Industry Repair (REPAIR) Act (H.R. 906) will ensure consumers have access to their car’s data and the repair tools needed to maintain modern cars.

The introduction of the SMART and REPAIR Acts builds on growing momentum for the consumer protections in the post-collision repair market, including endorsements from the White House and Federal Trade Commission, along with an unprecedented show of support from federal lawmakers in the FY2023 government funding package and spotlights at two congressional hearings.

According to recent research from the CAR Coalition and DePaul University College of Law, anti-competitive practices from automakers cost American consumers more than $1.5 billion per year in higher auto repairs.

Source: CAR Coalition

More Hyundais, Kias Recalled For Fire Risk

Hyundai Motor America and Kia America have issued recalls for more than 570,000 vehicles, urging owners to park their vehicles outside and away from homes and other structures until the recall is remedied.

The affected vehicles are model years 2022-2023 Santa Cruz, 2019-2023 Hyundai Santa Fe, 20212023 Santa Fe Hybrid, 2022-2023 Santa Fe Plug-in Hybrid and 2022-2023 Kia Carnival.

Until the free recall repair is completed, owners should continue to park their vehicles outdoors and away from other vehicles or buildings, even if the vehicle is turned off.

An electrical short could potentially start a fire in the tow hitch harness module. Owners should contact their Hyundai or Kia dealership to schedule a free repair.

Source: NHTSA

PROTECT YOUR CUSTOMER’S

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Authentic Mopar® Parts are built to fit perfectly and function properly every time. This ensures that your customers are getting the highest quality parts manufactured to meet the original specifications and safety standards of their vehicle. Providing more peace of mind for each customer you serve.

Chevy To End Camaro Production, Announces Final Collector’s Edition

After nine strong model years in the market, with hundreds of thousands sold, the sixth generation Chevrolet Camaro will retire at the conclusion of model year 2024.

The final sixth generation Camaros will come off the assembly line at the Lansing Grand River Assembly Plant in Michigan in January 2024.

ultimate street-legal track Camaro, the 650-horsepower ZL1 1LE, produced the fastest time for any Camaro around GM’s Milford Road Course at the company’s Milford Proving Ground in Michigan.

Whether it is picking up awards for on-road performance, or race wins and championships at tracks across the world, Camaro has demonstrated Chevrolet’s ability to win in the most demanding environments.

Edition pays homage to Camaro, resurfacing ties that date back to the development of the first generation Camaro in the 1960s, most notably the program’s initial code name: Panther.

More information on the 2024 Camaro line and Collector’s Edition package will be available closer to the start of orders this summer.

Motorsports

Dave Luehr of Elite Body Shop Solutions and Ryan Taylor of BodyShop Booster and AMP Bureau just released the full replay of the fourth annual Positivity Summit.

Available in coupe and softtop convertible variants, this latest generation Camaro is known for supreme athleticism and composure. Magnetic Ride Control became available on the Camaro SS in the sixth generation and track-focused 1LE packages proliferated through all levels of the lineup for the first time. The

“As we prepare to say goodbye to the current generation Camaro, it is difficult to overstate our gratitude to every Camaro customer, Camaro assembly line employee and race fan,” said Scott Bell, vice president, Global Chevrolet. “While we are not announcing an immediate successor today, rest assured, this is not the end of Camaro’s story.”

Chevrolet will celebrate this storied nameplate with the addition of the Collector’s Edition package on the 2024 Camaro RS and SS, and on a limited number of ZL1 equipped vehicles available in North America. The Collector’s

Chevrolet campaigns the sixth generation Camaro in a variety of series, including NASCAR, IMSA, SRO, NHRA and the Supercars Championship. Camaro will continue to compete on track, working with motorsports sanctioning bodies to ensure Chevrolet’s presence in racing moving forward.

“Chevrolet’s products and our relationship with our customers benefit from motorsports,” said Jim Campbell, Chevrolet U.S. vice president, Performance and Motorsports. “Our plan is to continue to compete and win at the highest levels of auto racing.”

Source: Chevrolet

Luehr and Taylor hosted this free online event in March and recorded it for those who were unable to attend. To sign-up and watch for free, visit collisionsummit. com.

More than 30 speakers from around the world, including body shop owners and managers, industry experts and trainers, shared their strategies and insights in a fast-paced interview format with Luehr and Taylor. The six-hour replay has been separated into easy-towatch 12-minute segments by speaker, to make it easy to find time to watch despite the busy schedule of a body shop.

S ource: Elite Body Shop Solutions

Are You Giving Your Estimators the Time and Training Needed to Succeed?

We at Collision Advice recently reviewed some data on the average collision repair severity in each state, and not surprisingly, it has continued to rise. On a national basis, it’s now over $4,700, but in many states, the average is over $5,000, and there’s one state where the average is over $6,000.

has risen by about $1,000 since 2019 in some states, and by as much as $2,000 in others. But more interestingly, the actual number of labor hours per job hasn’t risen that much.

In some states, the average total number of labor hours is up by only about 1.2 hours over that four-year period. The biggest increase we saw in the average number of labor hours per job in any state was four hours.

In some cases, when the labor hours were broken down by type— body, refinish, frame and mechanical— we actually saw some small decreases in the averages in some state.

Insurance companies are really just hammering shops and trying to control severity.

While that may be true to an extent, I believe that a majority of shops—and I’m not trying to offend anybody here—use the insurance companies as an excuse for their own

we’re not giving them the time to write a proper damage analysis.

In some cases, we have people who are not educated themselves teaching someone else. It’s kind of like that game of telephone we all played in school, where one person tells another person something, and that person is supposed to tell another person the exact same thing, and so on, but by the time the message gets to the last person, it’s very different than the original.

But we wanted to drill down further to look not only at how average severity has changed over the past five years, but also how average number of labor hours per job have changed over that time.

Again, looking at the data on a state-by-state basis, average severity

So at the end of the day, severity has gone up, but it’s not because of a significant increase in the labor hours per job. The increase is more based on increased scans and calibrations, and because of the use of more—and more expensive—parts per job.

As I looked at this data, I started to ask myself why. If you asked me this three or four years ago, I would have said maybe it’s insurance pressure.

lack of knowledge and training. I really believe we have people in shops writing estimates or repair plans who have not been properly trained.

Part of the reason: We’re having to hire a lot of new people in our industry, and I think too often we’re not setting them up for success. We’re not giving them the time to train, we’re not finding the right training, and then

Now my company offers estimating training, but there’s a lot of others sources of estimate training as well. You have Dave Dunn at Masters School. You have Kristen Felder and Larry Montanez with Collision Hub. You have Roger Cada from Accountable Estimating.

So I’m not saying you need to get training from us. I’m just saying you need to find somebody that can help get your team properly trained. I think it’s only going to become even more important as we start working on more and more electric vehicles.

Mike

“So at the end of the day, severity has gone up, but it’s not because of a significant increase in the labor hours per job.”

— MIKE ANDERSON COLLISION ADVICE

Please contact these dealers

Curtiss-Ryan Honda Shelton

800-523-4190

203-929-0635

Dept Hours: M-F 7-5; Sat 7-4 callen@curtissryan com

Lia Honda of Enfield Enfield 800-221-3131

860-741-3401

Dept Hours: M-F 7:30-5:30; Sat 8-4 jdoucette@liacars com

Berlin City Honda South Portland 800-640-6685

207-774-6685

Dept Hours: M-F 7:30-5:30 mmmparts@berlincity com

IRA Honda Saco Saco

207-391-7910

207-282-0900

Dept Hours: M-F 7:30-6; Th 7:30-7; Sat 7:30-4 klavalle@driveprime com

Criswell Honda Germantown 240-864-0880

Dept Hours: M-Fri 7-7:30; Sat 7-6 hondaparts@criswellauto com

ACURA

Acura of Boston Brighton 800-254-1169

617-254-5400

Dept� Hours: M-Thur 8-7; F 8-6; Sat 8-4 manny aliagra@bernardiauto com

Acura of Peabody

Peabody

800-878-3600

978-532-9110

Dept Hours: M-Sat 8-5 dbritt@acurapeabody com

HONDA CONNECTICUT

MAINE

MARYLAND

dealers for your Honda or Acura Genuine parts needs.

Boch Honda

Norwood

833-319-6270

781-619-6791

Dept Hours: M-F 7:30-5 bh-wholesale@boch com

LIA Honda Northampton

Northampton

800-369-7889

413-587-2900

Dept Hours: M-F 7:30-5; Sat 8-3 dstanisewski@liacars com

Clinton Honda

Annandale

877-657-2787

Dept Hours: M-F 8-5; Sat 8-2 abdulc@clintonhonda com

Honda of Turnersville

Turnersville

800-883-0002

856-516-6262

Dept Hours: M-F 8-6; Sat 8-4 mbivario@penskeautomotive�com

Hudson Honda West New York

866-483-6917

201-868-9500

Dept Hours: M-Sat 8-5 mdasilva@hudsonhonda com

Madison Honda Madison

800-648-0293

973-822-1710

Dept Hours: M-Thu 7-7; Fri 7-6; Sat 7-5; Sun 8-4 jay madisonhonda@gmail com

Rossi Honda Vineland

800-893-3030

856-692-4449

Dept Hours: M-F 7:30-5 (W until 7); Sat 7:30-3 dlyons@rossihonda com

Route 22 Honda Hillside

973-705-9100

Dept Hours: M-Sat 8-5 rt22hondaparts@route22honda com

Sussex Honda Newton

800-842-0557

973-579-3500

Dept Hours: M-F 8-5 realhondaparts@sussexhonda�com

Ide Honda Rochester

800-462-0056 (N.Y.)

585-586-4919

Dept Hours: M-Thur 8-8; Fri 8-5:30; Sat 8-5 parts@idehonda com

Lamacchia Honda

Syracuse

315-471-7278

Dept Hours: M-F 7:30-5:30 parts@lamacchiahonda com

Lia Honda of Albany

Albany

800-272-6741

518-482-2598

Dept Hours: M, T, W, F 7:30-5:30; Thur 7:30-8; Sat 8-5 mjerard@liacars com

Lia Honda of Brewster Brewster

845-278-4177

Dept� Hours: M-F 7:30-5; Sat 8-4 cpaulson@liacars com

Lia Honda of Williamsville

Williamsville/Buffalo

877-659-2672

716-632-3800

Dept Hours: M & W 7:30-7; Tu & Thur 7:30-6 Fri 7:30-5; Sat 8-5:30 mmiller@liacars com

Ray Laks Honda

Orchard Park

716-824-7852

Dept Hours: M, Tu, Th 8-8; W, F 8-6; Sat 8-5 jmaybee@raylaks com

Apple Honda York

800-960-9041

717-848-2600

Dept Hours: M-F 7-6; Sat 7-4; Sun 10-4 applehondaparts@appleauto1 com

Baierl Honda

Wexford

818-332-7351

Dept Hours: M-F 8-5; Sat 8-4 markludwig@baierl com

Shenango Honda

Hermitage 800-858-0849

724-981-7106

Dept Hours: M-F 7:30-5:30; Sat 8-4 parts@shenangoauto com

802 Honda Berlin

802-223-9700

Dept Hours: M-F 7:30-5; Sat 8-Noon hondaparts@802cars com

Acura Turnersville

Turnersville

888-883-2884

856-516-6060

Dept� Hours: M-F 7:30-5; Sat 7:30-4:30 sbaptist@penskeautomotive com

Autosport Acura

Denville

973-361-3117

Dept Hours: M-F 7-6; Sat 8-4 erin@theautosportgroup com

Bill Vince’s

Bridgewater Acura

Bridgewater 908-704-0307

Dept Hours: M-F 8-7; Sat 8-4 mattn@bridgewateracura com

Elite Acura

Maple Shade

856-722-9600

Dept Hours: M-Sat 7:30-6 bmartinsen@eliteacura com

Open Road Acura of East Brunswick

East Brunswick

732-238-0777

732-238-5466

Dept Hours: M-F 8-5; Sat 8-4 robert talbot@openroad com

Open Road Acura of Wayne Wayne

973-696-5151

Dept Hours: M-F 7:30-6; Sat 8-4 jonathan�tangen@openroad�com

Acura of Westchester

Westchester

914-834-8887

Dept Hours: M-F 7:30-8; Sat 8-4; Sun 9-4 acura parts@yahoo com

Curry Acura

Scarsdale

800-725-2877

914-472-7406

Dept Hours: M-F 8-6; Sat 8-5 parts@curryacura com

Paragon Acura

Woodside

718-507-3990

Dept Hours: M-F 8-6; Sat 8-5; Sun 9-4 parts@paragonacura com

Smithtown Acura St James

631-366-4114

Dept Hours: M-F 7:30-5:30; Sat 8-4 parts@smithtownacura com

Baierl Acura

Wexford 800-246-7457

724-935-0800

Dept Hours: M-F 8-5; Sat 8-4 cameronegerter@baierl com

Davis Acura

Langhorne

267-296-1000

215-943-7000

Dept Hours: M-F 7-7; Sat 8-4

frankp@davisacura com

VERMONT

Krause Nominated To ARA Committee

The Automotive Recyclers Association (ARA) on April 12 announced professional automotive recycler Sean Krause of Speedway Auto, Ltd. in Joliet, IL, has been nominated to join the ARA Executive Committee as secretary for 20232024.

Krause is the CEO of Speedway Auto, Ltd., alongside his father, Paul Krause, who established the business in 1969 with his wife, Indra. In 1991, Krause joined the family business after attending St. Norbert College, where he studied business and finance. During his first weekend out of college, Krause attended an ARA Annual Convention in Chicago at the request of his father, and never imagined how interesting used auto parts were and the many possibilities of recycling automotive parts.

Krause will be formally confirmed by the ARA Board of Directors and Membership during the ARA’s 80th Annual Convention and Exposition, Oct. 12-14 in Kansas City, MO.

To learn more, visit ARA’s home page at www.a-r-a.org or call (571) 208-0428.

Source: ARA

VW Recalls 143K Atlas, Atlas Cross Sport, Advises Not To Sit in Passenger Seat

By Chris Bruce Motor1.com

Volkswagen is recalling 143,053 examples of the 2018-2021 Atlas and 2020 Atlas Cross Sport because the front passenger airbag might not deploy in a collision. The automaker advises owners not to ride with anyone in the passenger seat until the repair is complete.

The problem is a potential fault in the wiring for the occupant detection system for the front passenger seat. It might not sense that a person is sitting there, and if that happens, the airbag wouldn’t deploy.

VW doesn’t yet have a repair for this issue, but the company is developing one. The automaker will notify affected owners when the fix is ready.

VW began investigating this issue in August 2019 after receiving reports about the potential problem. It analyzed the situation with suppliers through May 2020. More investigation into the root

cause and possible fixes occurred until January 2021. In February 2021, the Volkswagen Product Safety Committee found the failure of the occupant detection system was “highly sporadic,” according to the automaker’s chronology of the issue.

The product safety committee released a technical bulletin about this problem in June 2021. The company kept investigating the problem. On March 22, the automaker decided to recall the affected vehicles.

VW introduced refreshed versions of the Atlas and Atlas Cross Sport for the 2024 model

year. The updated exterior styling includes larger headlights and a light bar stretching across the nose. Similarly, there’s another illuminated strip on the rear for all but the base trim.

Inside, they feature a 12inch infotainment screen and a 10.3-inch digital instrument cluster.

Wireless Apple CarPlay and Android Auto are standard. Leatherette covers the dashboard and center console.

The Atlas is now only available with a turbocharged 2.0-liter four-cylinder. It makes 269 horsepower and 273 pound-feet of torque. An eight-speed automatic routes the power either to the front wheels or the optional all-wheeldrive system.

The IQ.Drive safety tech suite is now standard. It includes lane centering, lane-keep assist and automatic braking. Adaptive cruise control is an optional upgrade.

TechForce Receives $1M Donation from Ford Fund, Dealers

Ford Motor Company Fund, the company’s philanthropic arm, is joining Ford dealers across four U.S. regions—Atlanta, Chicago, Dallas and Phoenix—to provide a million dollars in scholarship funding to help students pursue careers as automotive technicians.

The auto industry has long faced a shortage of technicians due to fewer students entering and graduating from postsecondary programs, according to TechForce Foundation. Despite annual demand for 258,000 new technicians, there are only 48,000 graduates from technician programs each year nationwide.

The gap is likely to widen over the next decade without new graduates as there are projected growth rates of 14% in Arizona, 10% in Texas, 7% in Georgia and 3% in Illinois for this career field respectively.

“As we move toward an electrified future, these career opportunities are exciting and require skilled technicians who are proficient in STEM-related study,”

together with the Ford Fund and our dealers to offer this scholarship program means we will welcome a new generation of diverse students to the industry, and hopefully into our Ford family, to help us better serve our customers.”

student’s school tuition account and may be used for all cost of attendance, including tuition, tools, living expenses and transportation.

“These scholarships will go a long way in engaging students, particularly those from underresourced communities, to consider careers in automotive technology and service,” said Jennifer Maher, CEO, TechForce Foundation. “We’re excited about working with the Ford Fund and Ford dealer partners to help create a path to careers students may not have considered before.”

and expertise of the essential skills required to build a diverse pipeline of auto technicians.

This program supports Ford’s greater mission to prepare, empower and grow the future workforce needed to service vehicles and customers to prepare for an electrified future including:

A focus on STEM-based curriculum in combination with hands-on learning

Reaching students early and reinforcing the opportunities available for upward professional and economic advancement

Collaboration with dealers through their involvement in participating schools, career fairs, shadowing days, mentoring and internships

The Ford Auto Tech Scholarship is open to current and future students who are enrolled in postsecondary auto or auto and diesel technician training programs in the Greater Atlanta, Chicago, Dallas

Scholarships will be administered by TechForce Foundation, a national nonprofit supporting students to and through their education and into careers as professional technicians. Ford is

For more information and to apply for the Ford Auto Tech Scholarship opportunity, students can visit www.TechForce.org/ FordFund.

Applications are due by June 30, and applicants will be notified of the results on a rolling basis throughout the spring and summer.

Mike Anderson’s ‘Spartans’ Group Offers Shops Coaching, Comparison, Camaraderie

By John Yoswick Autobody News

Mike Anderson of Collision Advice is well-known in the collision repair industry as a speaker and trainer, but for 25 years, he’s also led multiple groups of about of about 20 auto body shops, each from a different market—more than 400 businesses in all—who come together quarterly to compare financial and performance benchmarks, look for solutions for challenges facing their businesses or the industry, and help one another improve.

Starting last year, Anderson launched a new 20 Group, called the Spartans. Autobody News asked him about what spurred the change, and how a collision repair business can become—and benefit from—being a Spartan.

Q:What led to the formation of the Spartans?

A:I had the honor and privilege of doing 20 Groups for Axalta Coatings for over 25 years. When COVID hit and I wasn’t traveling 300 days a year for the first time, I had time to reflect on some things.

If you’ve ever watched that movie “Jerry Maguire,” Tom Cruise’s character has a sort of epiphany in the middle of the night, and he writes a letter about what he believes and what he’s going to do. I had my own type of Jerry Maguire moment during the early days of COVID.

As my business had changed, I’d been working with more automakers. I realized there were a lot of shops that were OEM-certified and really trying to do the right thing. But they likely at times felt like they were alone on an island. I know I felt that way a lot when I had my shops. So I wanted to focus on helping those OEM-certified shops, those trying to do the right thing, regardless of the paint line they use. We needed the groups to be paint-neutral.

Q:So OEM certifications are required to participate?

they have the intent to do the right thing, they have committed to that, and with that, my team and I can then coach them and help them improve.

I emailed some shops to tell them about my vision for the Spartans, and asked if they would be interested in attending a meeting to talk about it. We had 28 or 30 people at that first meeting.

Q: And it’s grown from there?

A: We are already up to four Spartan groups, with 77 members that combined have almost 160 locations. That’s after about six months since we launched. We’re very selective on who we take. You have to be nominated by a member or go through an approval process.

Each group is made up of shops that tend to specialize in a certain type of vehicle, such as one group that specializes mostly in high-end European vehicles. Not to say they

So we have a dashboard that we built with CCI. It pulls information about closed repair orders from each shop’s management system. It allows us to compare information on each shop, and can even segment it down by make and model of vehicle, by estimator, by what insurer was involved.

I can see, for example, that this shop repaired three BMW 328is, and this is all the data for those jobs: body labor hours, paint labor hours, mechanical, frame, CSI scores, cycle time, etc. I don’t know anyone in the industry who has built what we’ve built.

We also have reports so that as a coach, I can get on the phone with them and say, for example: “Your receivables are way out of whack. You need to get on that and collect your money.” Or I can tell this shop they are averaging—and I’m making these number up here—10 refinish labor hours per job, while that company’s two other shops are averaging 12, and the Spartan group as a whole is averaging 11. So we do a lot of data analysis, and we’re helping people to compare.

Q:How else do you see being a Spartan as helpful for a collision repair business?

A:The Spartans want to be a resource for one another. A Spartan in Florida couldn’t locate a part the shop needed locally; Frank Rinaudo, a Spartan in Louisiana, found the part there, and personally drove it six hours to the Florida shop, just to help them out.

We had another Spartan member who lost a painter and was really backed up. One of the other Spartans flew his painter there for a weekend to help the shop catch up.

Q:Is there anything else you would like to add? What if an OEMcertified collision repair shop wants to find out more about becoming a Spartan?

A:They can visit the Collision Advice website (collisionadvice. com) for more information and ways to contact us. I think it is important that people understand we are not a banner group or franchise model—I have a great working relationship with some of those—and we are also not anti-insurance. We are a coaching and training company that is collaborating with shops and all industry stakeholders to identify areas of opportunity or improvement or solutions for the industry.

don’t fix other vehicles, but it’s what they specialize in. Because we see performance benchmarks can vary based on what types of vehicles a shop frequently fixes. The goal is to help a Toyota-certified shop, for example, compare themselves against other Toyota-certified shops.

We have independent and dealership shops, some with a single location, others with as many as 12 or 16 locations.

Q: So what’s involved for a shop that’s a Spartan?

A:

Yes, you need to have at least one OEM certification, and be committed to safe and proper repairs. You have to agree that you will pre- and post-repair scan every vehicle with an OEM scan tool or an OEM-approved device, for example, and that you will set-up and perform destructive test welds on every vehicle requiring welding.

I feel I should say: I am not naïve enough to believe that everybody in my group is doing the exact right thing every single time. But at least

A: We meet in person once a quarter. Our goal is help drive positive conversations about solutions. We also do monthly webinars, featuring an automaker, an insurer or an industry vendor. We recently just mystery-called all our shops, for example, and recorded how they answered the phone. We played that for them, and then also helped them build scripts to improve that process.

We now have 13 team members who also do weekly coaching calls with each shop, where we go over data to help them with their business. I knew we would need some software to track data and performance.

“So I felt like we needed to focus on helping those OEMcertified shops, those who are trying to do the right thing, no matter what paint line they use.”

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Shell Finalizes Acquisition of EV Charging Network Volta

Shell USA, Inc., a subsidiary of Shell plc, has completed the previously announced acquisition of Volta Inc. in an all-cash transaction valued at approximately $169 million. With this acquisition, Shell now owns and operates one of the largest public electric vehicle (EV) charging networks in the U.S.

The closing of the transaction occurred after receiving various regulatory clearances and approval from Volta’s stockholders.

Volta provides Shell with an existing public charging network of more than 3,000 charge points at destination sites (shopping centers, grocery stores, pharmacies, etc.) across 31 U.S. states and territories, a development pipeline of more than 3,400 additional charge points, and capabilities to continue developing, operating and monetizing EV charging infrastructure.

“We want to make charging as convenient as possible for our customers,” said István Kapitány, executive vice president of Shell Mobility. “As demand for

EV charging continues to grow, destination sites will play a key role in meeting people where they spend a great deal of time: the store, the gym and everywhere in-between. Beyond providing a charging service, Volta specializes in generating advertising revenues from screens embedded into the charge point, adding a source of non-fuel revenue from sites both in the U.S. and globally.”

Hunter Engineering, Tekion Partner

there are plans to increase the number of fast charging DC outlets with a paid charging model.

The acquisition enables Shell to scale its existing network and offerings to better participate in the long-term EV charging market opportunity within the U.S.

As of the closing of the merger, Volta is a member of the Shell Group. The acquisition brings a team of approximately 200 employees with onthe-ground experience and capability to grow in the nascent and fastmoving U.S. EV public charging space.

Hunter Engineering is pleased to announce a new integration between Hunter’s unmanned inspection equipment and Tekion’s end-to-end cloud-native platform, Automotive Retail Cloud (ARC).

With this new partnership, automotive dealerships across North America will have greater opportunity to drive more alignment and tire sales through instant, automated access to inspection data.

Volta’s advertising capability and early mover advantage have allowed the company to secure prime spots and portfolio-level contracts with site hosts in highvalue, high-traffic markets. While most of Volta’s current revenue is generated through advertising,

Globally, Shell aims to expand its EV charging offer to operate more than 500,000 charge points by 2025 and about 2.5 million charge points by 2030, meeting customer demand at home, at work or on the go. Today, Shell operates more than 140,000 public and private charge points around the world.

Source: Shell

As a vehicle passes through Hunter’s unmanned inspection equipment, alignment angles and tire tread depth are instantly measured with laser precision, requiring no labor or stopping. The vehicle inspection data populates in real time in the Tekion platform. The integration is now available for Hunter unmanned inspection customers and carries no monthly equipment fees.

For more information, visit www.hunter.com/connectedequipment/integration-partners

Source: Hunter Engineering

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The Most Expensive Cars To Insure in 2023

A car’s make and model play a major role in how much drivers pay for auto insurance. Certain vehicles are deemed more of a risk to insure, which can raise the cost of the insurance policy.

The Guides Auto Team recently determined the 10 most expensive car makes to insure along with why they have high average premiums, as well as the cheapest car makes to insure.

factors when setting auto insurance rates, a car’s make and model are some of the most important. From typical repair costs to the number of liability claims filed, it may be surprising how much car choice affects auto insurance costs.

What Makes a Car Expensive To Insure?

might consider drivers more likely to get into an accident or receive a speeding ticket if they have a car with a powerful engine.

The chosen trim level can also have a major effect on how much a driver gets charged for car insurance. A new car with high-tech features will cost more to repair or replace, so auto insurers may require higher rates to cover these potential expenses.

In addition, drivers will likely face a hefty insurance bill if they own a luxury or high-performance car like the Porsche Panamera, Maserati Quattroporte, Audi R8 or MercedesBenz AMG GT.

10 Most Expensive Car Brands To Insure

The Guides Auto Team ranked the 10 most expensive cars to insure using data from Quadrant Information Services.

1. Dodge

following closely behind. When taken together, Dodge models are the most expensive cars to insure among the leading brands in the U.S.

The average cost to insure a 2022 Dodge model is $354 per month or $4,242 per year. That’s about 145% higher than the national average for a full-coverage auto policy, currently $144 per month or $1,730 per year.

2. Tesla

Tesla is one of the most well-known electric vehicle (EV) manufacturers on the market today. However, the IIHS found models such as the Tesla Model X are expensive to repair after collisions, which partly explains why they’re pricey to insure. Since EV models use parts that are tough to find and often expensive, it’s not surprising Teslas have high insurance rates.

Does Make and Model Affect Car Insurance Rates?

While auto insurers consider many

There are various factors that can make a vehicle expensive to insure. For example, auto insurance providers

While Dodge is one of America’s oldest automakers, it’s mainly known today for offering cars packed with power and speed. Partly due to this, the Insurance Institute for Highway Safety (IIHS) found the Dodge Charger’s insurance losses are about 110% higher than average, with other Dodge models

The national average cost to insure a 2022 Tesla model is $251 per month or $3,007 per year. That’s almost a 74% increase from the national average cost for full-coverage auto insurance.

3. BMW

The average cost to insure a BMW is $195 per month or $2,337 per year, which is 35% higher than the national average. BMW is known as a luxury

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car brand, so this high insurance cost may come as little surprise. Higher-end models and luxury vehicles cost more to insure overall.

4. Lexus

Lexus ranks as the fourth most expensive make to insure. While both the Lexus ES 350 and the Lexus IS were 2022 Top Safety Pick+ winners from the IIHS, this luxury brand’s car insurance rates aren’t cheap. The average cost to insure a Lexus is $189 per month or $2,273 per year.

5. GMC

GMC is a division of General Motors (GM) that manufactures trucks and other utility vehicles. As the fifth most expensive vehicle make to insure, the average cost for auto insurance on a 2022 GMC model is $184 per month or $2,207 per year.

6. Ram

A subset of Fiat Chrysler Automobiles (FCA), Ram is well-known for its heavy-duty pickup trucks. The IIHS found pickup trucks and SUVs are proportionally more likely than cars to be involved in fatal single-vehicle crashes such as rollovers. The risks associated with protecting pickup trucks could factor into the cost of auto insurance for Ram models, which is $175 per month or $2,101 per year.

7. Nissan

Nissan is the seventh most expensive automotive brand to insure. With models like the speedy Nissan GT-R and the all-electric Nissan Leaf, the average cost of auto insurance for a 2022 Nissan is around $167 per month or $2,004 per year.

8. Hyundai Hyundai is a well-known and popular South Korean automaker. Unfortunately, the Highway Loss Data Institute (HLDI) found vehicles built by Hyundai and Kia are often top targets of car thieves, with theft claims twice as common as with all other manufacturers combined. The average cost of auto insurance for a 2022 Hyundai is $164 per month or $1,973 per year.

9. Kia

Another leading car brand from South Korea, the HLDI found Kia models are top targets of auto theft as well. Many 2015 to 2019 Hyundai and Kia models lack electronic immobilizers, which prevent thieves from starting a car without the proper key. Average costs for auto insurance for 2022 Kia models amount to $164 per month or $1,968 per year.

10. Toyota Toyota comes in as the 10th most

expensive car make to insure, with an annual average cost of $164 per month or $1,964 per year for 2022 models. This is about 13% higher than the national average.

5 Cheapest Car Brands To Insure

While some car makes are typically more expensive to insure, others are generally cheaper than the national average.

1. Mazda

According to Quadrant Information Services, Mazda ranks as the least expensive car to insure. Mazda’s 2022 models have an average annual insurance rate of $138 per month or $1,658 per year for fullcoverage policies, coming in at around 4% less than the national average.

2. Volkswagen

Volkswagen is the second cheapest car make to insure, with 2022 models seeing an average annual rate of $142 per month of $1,707 per year. While this is only about 1% less than the national average, top providers’ average rates for Volkswagen are significantly lower.

3. Subaru

On average, car insurance premium costs for 2022 Subaru models are around $146 per month or $1,752 each year. However, it’s relatively easy

to compare quotes and get reduced rates on Subaru insurance coverage.

4. Jeep

While it’s the fourth cheapest car brand to insure, the average cost for Jeep insurance still sits at $153 per month or $1,833 per year. Drivers may find significantly different rates for models such as the Wrangler than for the Jeep Grand Cherokee or Compass.

5. Honda

On average, it costs $156 per month or $1,869 each year to insure a 2022 Honda model. While this is higher than the national average, there are many reputable insurance companies that offer cheaper prices for full-coverage auto insurance.

What Affects Car Insurance Rates?

A vehicle’s make and model aren’t the only factors that can change car insurance cost. Providers also consider the following factors when setting premiums:

Location: Car insurance rates vary widely based on where drivers live. Population density, climate and even the number of claims processed nearby can influence insurance costs.

Age: Younger and less experienced motorists are seen as riskier to insure,

so they can expect to pay more for insurance than those with a long driving history.

Credit history: A high credit score is seen as a mark of financial responsibility and reliability, which often equates to lower insurance rates. A poor credit score can result in much more costly insurance premiums.

Driving record: If a driver has a speeding ticket, a recent at-fault accident or a driving under the influence (DUI) charge on their driving record, they’ll get charged more for insurance than someone with a clean record.

Marital status: Those who are married typically pay less for auto insurance than single drivers.

Gender: Men, especially young men, usually pay more for car insurance than women.

Chosen deductible: Drivers can expect to pay higher premiums if they choose a low or nonexistent deductible when filing claims.

Source: Guides Auto Team

Ford Secures Nickel Supplies With $4.5 Billion Investment

By William Johnson Teslarati

Ford announced it has partnered with two entities to construct a nickel processing facility in Indonesia.

Primarily focusing on lithium, cobalt and nickel, automakers around the globe are looking to establish affordable and dependable sources of materials as they look to ramp up their EV production in the coming years. Ford has done just that by signing on to the $4.5 billion facility.

The upcoming nickel processing facility, to be built with funds from Ford, Chinese material processor Zhejiang Huayou Cobalt, and mining company PT Vale Indonesia, has already entered construction and is set to enter commercial operation sometime in 2026. The facility is strategically placed near PT Vale’s nickel mining operation on the island of Sulawesi.

Nickel will be processed at the

facility using the High-Pressure Acid Leaking (HPAC) method and could eventually supply two Ford battery production locations in the U.S. Both would require the processed material once they become operational as well.

“This framework gives Ford direct control to source the nickel we need---in one of the industry’s lowest-cost ways---and allows us to ensure the nickel is mined in line with our company’s sustainability targets, setting the right ESG standards as we scale,” said Lisa Drake, VP of Ford Model e EV industrialization. “Working this way puts Ford in a position to help make EVs more accessible for millions and to do it in a way that helps better protect people and the planet.”

Lithium-ion batteries and other EV components are still highly dependent on nickel, unlike cobalt and numerous rare earth elements, which automakers are looking to distance themselves from. As automakers look to move

away from the more controversial rare earth elements, nickel supplies will likely only become increasingly important.

Ford’s nickel deal comes as numerous other automakers are also working their way down the supply chain, hoping to save costs and increase supply dependability in the wake of the pandemic. Countless rumors have surrounded Tesla acquiring mining companies, particularly in Brazil, while even more conservative auto giants like Mercedes-Benz are reportedly considering entering the mining business as well.

Ed Attanasio — Day Job/Night Job

Body Tech and Family Start Holistic Homestead in Central Minnesota

When technician Justin Brockner isn’t fixing cars, he and his wife, Candice, run a 17-acre farm that has quickly become an attraction for people in Brook Park, MN, and the surrounding area. They call it Holistic Homestead and six years ago, this couple added farming to the growing list of amazing things they do—including parenting three boys with a girl on the way, homeschooling, physique competitions, Candice’s line of healthy products and Justin working at local body shops to pay the bills.

Justin’s career in collision repair goes back more than two decades.

“I have been working on cars pretty much my entire life,” Justin said. “My dad was a self-employed mechanic who did a lot of restorations and had his own car collections. I kind of grew up around cars and in the automotive repair industry.

supplies, games and an entire room dedicated to children and babies.

The Brockners have always had big plans for their farm and boutique.

animals; we wanted to get into dairy goats. We wanted the land and we wanted to use the barn for animals, but we also had this house sitting there

Now the homestead holds events for the community during the year.

“We do a Summer Solstice Festival in June and then we did another festival in August, like an end of summer festival,” Candice said. “And then all through October, we are open every weekend. We created a lot of little activities for families and we invite people to hang out here, with picnic tables set up all over the property.”

The couple is into competitive-level fitness in addition to running their farm and boutique, Justin said.

“We entered physique competitions there for a little while, and we did other coaching,” he said. “I have a health and wellness coaching certificate; Candice is a certified holistic nutritionist and we try to motivate people to pursue their goals and dreams, and coaching them is a big part of it.”

“I worked in a service station in high school, doing oil changes and wheel alignments,” Justin continued. “I went to body school for a two-year degree and I have been working in collision repair since then. I did my first restoration when I was probably 12 or 13, and I took it to the state fair. It was a 1948 International pickup.”

The family’s farm began in 2017 with flowers, and now the family raises chickens, rabbits, goats and ducks, and grows a wide range of organic produce and bulk herbs.

“We would always just plant flowers to pollinate our gardens,” Candice said. “Then it turned into selling those flowers and into selling extra vegetables and eggs, as well as raising pastured poultry for our family and community.”

In October 2021, the couple opened the Holistic Homestead Farm Boutique, an “occasional boutique” open most weekends, offering a variety of unique items, including a line of handcrafted herbal remedies, kitchenware, pantry staples, home decor, many gift options, apparel, books, seeds, gardening

“The business has evolved naturally,” Candice said. “Everything we make and grow is first for our family and then the rest is for the community. At the beginning, we just wanted to have a space where people could gather and where we could share what we have here. Families love this place because it’s a beautiful spot and they can come here and unwind.”

The farm is in their DNA, Candice said.

“Well, I suppose it was kind of our way of living and being self-sufficient,” she said. “We’ve been gardening since our early 20s, canning food for our family. But it was about, I would say, six years ago when we launched the business initially with our herbal remedies. It all kind of just started as a way of life. You know, things that we use, and make ourselves and wanted to share them with other people. Over the years, that just evolved into wanting to have a space to offer to the community, for just a space for people to gather.”

When opportunity knocked to expand the farm, the Brockners answered the call, Justin said.

“The farm next to our homestead is about 710 acres and it went up for sale in the summer of 2021,” he said. “We were always talking to a neighbor about wanting to get some of that land from him. So, when it went up for sale, we thought this is our chance to expand. There’s a very nice barn on the property which would enable us to have more

and it just seemed like the perfect opportunity to offer our products to the community through this outlet.”

It all ties into what the Brockners are doing at Holistic Homestead—pursuing their passion and teaching people a new and healthier way of living along the way.

Visit their website at www. holistichomesteadmn.com.

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The Brockner family runs Holistic Homestead Farms in Brook Park, MN. Candice handles the day-to-day business while Justin works as a body tech at a local shop.

“Everything we make or grow is first for our family and then the rest is for the community. At the beginning, we just wanted to have a space where people could gather and where we could share what we have here.”

CANDICE BROCKNER  HOLISTIC HOMESTEAD

Ford Backs Out of Autonomous Vehicle Petition

By Wiliam Johnson Teslarati

In a letter to the NHTSA, Ford announced it is abandoning its petition that would allow it to operate autonomous vehicles without physical human controls.

Autonomous vehicle technology has grown in popularity since the launch of Tesla’s suite of autonomous driving offerings. Now, countless automakers, including Mercedes-Benz, General Motors and Ford, have all jumped on the technology as a new revenue stream, but many are learning it isn’t as easy as it looks.

Ford most recently was forced to abandon its self-driving joint venture with Volkswagen, and now, according to Reuters, it is further distancing itself from the technology it once explored.

More specifically, Ford announced it will no longer pursue a petition to operate autonomous vehicles without human controls. This technology was initially meant to be implemented as part of its joint venture with Volkswagen, Argo AI, but with the abandoning of the

project, Ford is no longer looking to do so.

Ford’s letter to the NHTSA said autonomous vehicles and their implementation will be a significant challenge, especially as the automaker looks to turn the technology into a business model of its own. “As evidenced by the planned shutdown of our ADS partner Argo AI, we believe the road to fully autonomous vehicles, at scale, with a profitable business model, will be a long one,” Ford said.

Ford initially planned for Argo AI to be a delivery and ride-hailing competitor, similar to the Cruise subsidiary established by General Motors. GM is still pursuing a similar petition with the NHTSA to operate vehicles without physical human controls.

This isn’t to say Ford is abandoning autonomous driving as a whole; far from it. Ford is continuing to grow the number of vehicles it is equipping with its BlueCruise level 2 self-driving technology, and the Blue Oval has even established a new AV subsidiary, but without the help of VW Group.

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State Attorneys General

Push For Action from Kia, Hyundai on Stolen Cars

By Benjamin Yount The Center Square

Attorneys general from 23 states on March 20 sent a letter to Kia and Hyundai pressing them for solutions related to their cars that keep getting stolen. “Alarmingly high rates of theft of these vehicles have been sustained over a long period of time. Your consumers continue to be harmed as a result, and worse yet, the thefts contribute to an erosion of public safety as they are frequently accompanied by reckless driving and the commission of other crimes, further endangering our communities,” the letter states. “While your companies are reported to have taken some steps to address this crisis, it hasn’t been enough, and it hasn’t been done fast enough.”

Thieves have figured out a way to start some Kia and Hyundai models without a key. The letter states the software upgrade from Kia and Hyundai is a start, but it is late and not enough. “The recent announcement of a customer service campaign— not a recall—which combines warning stickers, longer alarms

and a software upgrade, is positive news but less than is called for under the circumstances,” the attorneys general wrote. “Our concerns with the adequacy of the newly announced measures are informed by your companies’ slow response and lack of acceptance of responsibility for the crisis over the past few years.” Kaul and the other attorneys general want Kia and Hyundai to provide steering wheel locks. “Kia and Hyundai need to step up to address the scourge of theft of vehicles they manufactured without anti-theft immobilizers,” Wisconsin Attorney General Josh Kaul said. “These companies must act swiftly to reduce further harm from the high rates of theft of Kias and Hyundais.”

In addition to Wisconsin, attorneys general from Arizona, California, Colorado, Connecticut, District of Columbia, Delaware, Illinois, Massachusetts, Maryland, Nevada, New Jersey, New Mexico, New York, North Carolina, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Dakota, Vermont, Washington and Utah co-signed Kaul’s letter.

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Ford F-150 Lightning Prices Increase After

Production Restart

By Joey Klender Teslarati

Ford F-150 Lightning prices are increasing once again after the automaker restarted production of the all-electric pickup.

Ford is hiking the F-150 Lightning Pro trim level to $59,974, up $4,000. The Lariat Standard Range F-150 Lightning will go up $1,500, from $74,474 to $75,974. The Platinum trim level is going up to $98,074 from $96,874.

The price changes were first reported by Automotive News.

A Ford spokesperson told Teslarati the price increases are in response to current material costs, market factors and supply chain constraints.

The increases mark a substantial hike in F-150 Lightning prices since the truck was first offered. In January 2022, Ford announced that the Pro trim would start at

$39,974, the Lariat at $67,474, and the Platinum at $90,874.

The once-affordable Pro trim of the F-150 Lightning has gone up considerably and is now a full $20,000 more than it was when it was first announced, nearly a 50% increase in price since then.

Ford reopened order banks for the F-150 Lightning on March 30 for prospective owners who already had reservations to buy the pickup. Ford has ramped production to three shifts a the Rouge Electric Vehicle Center in Dearborn, MI.

The REVC is returning to full production as well, and trucks will begin shipping to customers.

The automaker shut down production in February for more than a month as a fire caused by an electrical shortcircuit in the battery pack in the REVC. Ford issued a recall of 18 units that may have contained the potential defect.

Tesla Reportedly Mulling U.S. Battery Plant With Chinese Supplier CATL

By Joey Klender Teslarati

Tesla is said to be considering a potential U.S.-based battery plant with one of its suppliers, CATL, according to a March 30 report from Bloomberg, citing people familiar with the matter.

Tesla has not confirmed these reports, and Rohan Patel, the automaker’s senior global director of public policy, did not respond to Teslarati’s request for comment.

The report indicated Tesla discussed the rumored plans with the White House, aiming to gain clarification on rules relating to the Inflation Reduction Act (IRA). The IRA rules can qualify certain EVs for either some or all of the $7,500 tax credit for purchasing a clean energy vehicle.

One of the stipulations is a portion of the battery pack

must be manufactured in the U.S., which is why Tesla and CATL could be looking to launch a partnership within the country.

Ford announced a similar deal with CATL in Feburary, looking to build a battery manufacturing plant within the U.S. to take advantage of these incentives.

According to the report, Tesla is considering Texas, where it moved its headquarters in 2021, and operates the Gigafactory Texas plant just outside of Austin.

It would make sense to build a battery cell facility in the state, as Tesla bolsters a large-scale manufacturing operation plan in Austin.

Tesla is also working to begin construction on its next facility in Nuevo Leon, Mexico, which would make the potential cell plant location ideal for both facilities.

CIECAST Discusses How Collision Repairers Can ‘Move Upstream’ To Capture

More Customers

By Abby Andrews Autobody News

CIECA hosted its latest CIECAST webinar March 30, “How to Adapt to the Speed of Change in the Collision Industry… Without Getting Crushed,” presented by Ryan Taylor, founder of the CRM software BodyShop Booster and president of The AMP Bureau.

Taylor shared three concepts he said are helping some of the great leaders around the world adapt to the speed of change---and are also applicable to anyone in the collision repair space.

The full presentation is available on CIECA’s website at www.cieca.com/ MEETINGS-EVENTS/ciecast-webinars

Upstream Positioning

Taylor said it is important to understand there are different classifications of purchases.

The first is an impulse buy. These come with a high degree of purchase motivation because they are something people really want---like a car or new smartphone—so customers tend to do a lot of research before buying them.

The second, which includes collision repair, is a distress purchase. These have no degree of purchase motivation because people don’t really want it, but need it.

“It’s a very different buying frame of mind,” Taylor said. “You can’t make people research what to do after they’ve had an accident. You can’t create interest in the product by offering discounts if they get in an accident. You can’t build demand by causing accidents.”

In any given market, about 57% of vehicle owners do not have damage and therefore do not need collision repair, Taylor said.

For the other 43%, their buying behavior depends on how much damage their vehicle has. If it’s small, many people will put off getting it fixed for a long time, even years. For those with medium damage, they tend to put it off for a few months. But those with large damage will make the decision to purchase collision repair services within a matter of hours.

“Only about 2% of people are looking for collision repair,” Taylor said. “It fluctuates with conditions [like extreme weather events] but that’s the average.”

Those in the collision repair space need to think about how to “move upstream” in a potential customer’s journey.

“Everyone has a ‘lake,’” Taylor said.

“If you’re a body shop, the lake is the surrounding community; if you’re a supplier, it’s a larger area.”

As customers in the “lake” decide to purchase collision repair services, they “move downstream towards ‘islands

are no longer void when the car is sold, which creates a higher resale value. Shops can show owners how the AMP warranty will increase their car’s Kelley Blue Book value, and owners can show the AMP warranty when selling it.

Taylor said new technology being applied to vehicles can be scary, but the industry should embrace and try to keep up with it.

As an example, he said the U.S. military dedicates 20% of its annual budget to research and development of new technology.

How to Surf the Technology Wave

In 1995, Taylor said, there were only four marketing channels---the radio, Yellow Pages, TV and newspaper. Today there are 7,400 different marketing channels.

“Don’t chase the latest marketing craze,” Taylor said. “Focus on the customer.”

Today, people are constantly looking at their phones, but in 1940, in a photo he showed, they were all looking at newspapers.

“The delivery method has changed but human behavior hasn’t, so focus on that,” he said.

Taylor drew a parallel to surfing.

of influence’” that affect their decisions on which shop to use---like insurance companies, OEMs and family and friends, Taylor said.

Beyond that is a second chain of “islands,” like a body shop’s website and social media presence, and the results of a Google search of local shops. These secondary influencers are nowhere near as powerful as the primary ones, Taylor said.

“The average customer looks at three body shops,” Taylor said. “Then they finally make a buying decision.”

Now that customer is in the “repair tube,” in which they book the repair, drop off the vehicle, pick up their rental vehicle, get repair updates, take delivery and get a warranty, at which point they are “pumped back” into the “lake” as part of the 57% of repaired vehicles that don’t need services.

“Think about how you move upstream in that cycle,” Taylor said.

As an example, Taylor said, he went to dealerships after hail storms to offer dent repair services, but a lot of other repairers were doing the same thing, so he had to “move upstream.”

To do that, he identified dealerships in hail-prone areas, and spoke to the principles at those dealerships about setting up a disaster response plan--before any storm hit, so he was the only one in the room. That way, when a storm did hit, the dealership called him directly to get the response started immediately.

Another example is the AMP Bureau, which helps shops provide nationwide warranties across the U.S. and Canada. This means warranties

“What can you do to start upstream thinking?” Taylor said.

Moving Away from Fear and Toward Freedom

“Inexperienced surfers chase the wave,” Taylor said. “Experienced surfers choose their spot and wait. It looks like they’re not doing much but they are positioned to catch the wave when it comes.”

Outpacing the Competition

This screenshot from the presentation shows the customer journey of leaving the marketplace “lake” to travel through the pipeline of getting their vehicle repaired.

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Hyundai Owners Offered Options

Hyundai Motor America and independently operated AAA insurers on April 13 announced a program to offer insurance options for owners of certain Hyundai vehicles without push-button ignitions and immobilizing anti-theft devices. The program will be available in all states with the exception of those where AAA does not offer insurance: Alaska, Massachusetts and Washington.

Under the program, AAA insurers will issue new and renewal policies for eligible affected Hyundai customers. Consumers can visit AAA.com/ insurance to receive a quote.

Hyundai has also expedited the roll out of the free anti-theft software upgrade for affected vehicles. Additionally, for a smaller group of 2011-2022 model year vehicles that cannot accommodate the software upgrade, Hyundai will reimburse those owners for their purchase of steering wheel locks.

All Hyundai vehicles produced since November 2021 are equipped with an engine immobilizer as standard equipment

Source: Hyundai Motor America.

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Hyundai’s Ioniq 6 Takes Home 3 Awards At 2023 World Car of the Year

By Can Emir Interesting Engineering

The automotive industry’s most important and prestigious awards ceremony, the World Car of the Year Awards Powered by Brembo, was held at the New York International Auto Show.

Hyundai’s Ioniq 6 electric sedan was the show’s star, taking home three of the six categories, including the World Electric Vehicle of the Year and the overall Car of the Year.

Hyundai’s sister company, Kia, also won the World Performance Car of the Year award with the EV6 GT. The Lucid Air won the World Luxury Car, and the Citroën C3 was named the World Urban Car.

Hyundai’s Ioniq 6 has certainly caught the automotive world’s attention with its impressive range, power and design. The electric sedan’s accolades at the World Car of the Year Awards add to its impressive resume.

Kia’s EV6 GT was also a

formidable competitor, earning the World Performance Car of the Year award. With these two models leading the way, it’s clear the future of the automotive industry is electric, and Hyundai Motor Corporation is leading the charge.

The Ioniq 6 is the second vehicle from the Hyundai Motor Corporation to win three categories at the World Car of the Year awards. The electric sedan costs $41,600 in the U.S. and comes standard with an impressive technology suite, including twin 12.3-inch screens. Its longest-range trim can travel up to 361 miles per charge, while the highest-power, twin-motor specification delivers up to 320 hp.

MARYLAND

Audi Silver Spring Silver Spring

301.890.3015

800.288.6982

301.890.3748 Fax

M-F 7:30am-5pm wholesaless@mileone.com www.audisilverspring.com

MASSACHUSETTS

Audi Shrewsbury

Shrewsbury

888.751.7214

508.581.5880

508.845.1642 Fax

M-F 7:30am-5pm audiwholesaleparts@mcgovernauto.com

NEW

JERSEY

Audi Meadowlands North Bergen

201.408.2085

201.223.7842 Fax

M-F 7am-6pm Sat 8am-2pm jpooler@bbmcc.com

Bell Audi Edison 732.396.9630

732.396.9090 Fax

M-F 8am-5pm Sat 8am-4pm dmcsorley@bellaudi.com

DCH Millburn Audi Maplewood 800.553.9250

973.762.2381 Fax

M-F 7:30am-6pm Sat 7:30am-4pm ddipalma@dchusa.com www.dchmillburnaudi.com

Ciocca Parts Warehouse Audi

Flemington 800.221.1256

908.782.1795 Fax

M-F 7:30am-5pm

Sat 8am-12pm www.njparts.com

Paul Miller Audi

Parsippany

862.277.0009

973.575.5911 Fax

M-F 8am-6pm Sat 8am-5pm www.paulmilleraudi.com

Audiparts@paulmiller.com

NEW YORK

Audi Southampton Southampton

631.204.2565

Tue-Sat 8am-5pm parts@audisouthampton.com www.audisouthampton.com

Biener Audi Great Neck

516.487.0127

516.829.4821 Fax

M-F 8am-4:30pm Sat 8am-4pm www.bieneraudi.com

alutchman@biener.com rfeyjoo@biener.com parts@biener.com

PENNSYLVANIA

Audi Devon Devon

610.263.7026

610.263.7027

610.688.1742 Fax

M-F 7:30am-6pm Sat 9am-4pm

www.audidevon.com

bnawn@audidevon.com

wmohler@audidevon.com

Regardless of the age of your customer’s Audi, Audi dealers have access to over 200,000 part numbers and are supported by a nationwide network of distribution centers to help ensure non-stocked parts are delivered the next day.

Order Audi Genuine Parts from these select dealers.

Audi Part Professionals are exper ts on collision par ts, replacement components and mechanical items.

31% of Americans Still Won’t Consider

By Simon Alvarez Teslarati

A new poll revealed 31% of Americans still would not consider electric vehicles when purchasing their next car, while just over one-third would consider it.

The U.S. is currently in a serious EV push, as President Joe Biden wants 50% of all new vehicles sold in 2030 to be either batteryelectric or plug-in hybrid cars.

A recent seven-day poll from Reuters/Ipsos, which concluded March 20, revealed 34% of respondents were open to the idea of purchasing an electric car, while 31% responded they were not considering it. The survey also indicated Democrats were more inclined towards EVs, with 50% considering the idea. This number was only 26% among Republicans and 27% among independents.

The poll further revealed

56% of respondents were not willing to pay more than $49,999 for an EV, a price point that’s already been met by some popular electric cars, such as the base Tesla Model 3, which starts at $42,990.

Around 35% of the poll’s respondents also wanted an EV with 500 miles or more per charge, a metric only met currently by the Lucid Air. However, 37% of the poll’s respondents said they wanted a minimum range of 300 miles per charge, which has been achieved by several EVs on the road today, such as the Tesla Model Y and the Ford Mustang Mach-E, as well as premium EVs from younger companies like Rivian and Lucid.

The Reuters/Ipsos poll was conducted online. It involved 4,410 participants across the U.S., and its credibility interval is approximately 2 to 3 percentage points in either direction.

318 South Broad St. 203-935-0896

203-935-0895

203-440-9969 Fax

Mon-Fri 7:30am - 5pm Sat 8am - 4pm parts@meridenhyundai.com

781-762-9210

800-991-1009

Porsche

MARYLAND

Porsche Silver Spring Silver Spring, MD 800-288-6982

301-890-3748 Fax wholesales@mileone.com

MASSACHUSETTS

Porsche Norwell Norwell, MA 781-261-5230 781-261-5274 Fax porschenorwell.com

NEW YORK

Porsche Huntington Huntington Station, NY 631-424-1310 631-272-1805 Fax

M-F 8-5; Sat 8-4

Latest ‘Who Pays’

Survey Shows More Shops Using Materials Invoicing

Significantly more shops now are using an invoicing system to bill for materials—at least some of the time—according to a “Who Pays for What” survey conducted earlier this year.

In 2021, a similar survey found about half of shops relied strictly on the multiplier method (a flat dollar amount per refinish hour) to bill for materials, while about 19% used a materials calculator or invoicing system. The percentage using the invoicing system exclusively remains essentially unchanged, but now more than 40% of shops say they use a mix of both methods. That’s up from about 32% in 2021, and means 3 in 5 shops are now using an invoicing system at least some of the time, 12 percentage points higher than eight years ago.

“I really think the large change we are seeing is due to the multiple increases in paint prices virtually all shops experienced since we last did this survey in January of 2022,” said Mike Anderson of Collision Advice, who conducts the quarterly “Who Pays” surveys in conjunction with CRASH Network. “More

shops are beginning to charge for paint and materials with a detailed invoice that shows exactly what was used on the vehicle.”

The latest “Who Pays for What?” survey, which can be completed in about 15 minutes, is now open through the month of April. It focuses on not-included body labor operations. Shops can take the survey at www.surveymonkey. com/r/PYR3DGW

Survey participants receive a free report with complete survey findings along with analysis and resources to help shops better understand and use the information presented.

Anyone in a shop familiar with the shop’s billing practices and the payment practices of at least some of the largest national insurers can complete the survey. Each shop’s individual responses are held in the strictest confidence; only aggregated data is released.

The results of previous surveys are also available online at www. crashnetwork.com/collisionadvice

Source: CRASH Network

NHTSA Investigating 50K Tesla Model X After 2 Seat Belt Complaints

By Simon Alvarez Teslarati

The National Highway Traffic Safety Administration (NHTSA) announced March 28 it is opening a probe into approximately 50,000 2022-2023 Tesla Model X vehicles, after the safety agency received two complaints about front seat belt failures on the allelectric SUV.

Per the complaints posted on the NHTSA’s website, the Model X’s belts reportedly failed to stay connected to the seat belt anchor pretensioner while the vehicle was in motion. No collisions or accidents related to the issue have been reported so far, the NHTSA said.

Tesla has not provided a comment on the matter as of writing.

One of the complaints was from a Tesla Model X passenger from Larkspur, CA. At the time of the incident, the Tesla was reportedly moving at about

automatic braking system was activated. The passenger was thrown forward, and the seat belt reportedly detached.

“I was a passenger in the vehicle. The car was moving forward at 10-15 mph and the auto braking system was activated appropriately when a large truck parked on the side of the street driver’s door opened unexpectedly and was in the path of our vehicle. With the sudden deceleration, my upper body flung forward, and the force of my weight caused the seat belt anchor on the lower seat to detach completely,” the complaint read.

Following the preliminary evaluation, the NHTSA will determine if the issue will be escalated to an engineering analysis before a recall can be implemented.

While the vast majority of Tesla recalls are addressed through over-the-air software updates, issues related to the vehicle’s hardware might require a visit to a

NISSAN

MARYLAND

Bob Bell Nissan Baltimore

800-638-4967

(410) 282-2432

(410) 285-1376 Fax

M-F 7-7, Sat. 8-5 smelson@bobbell com

MASSACHUSETTS

Boch Nissan Norwood

781-619-7270

(781) 619-7280 Fax

M-F 7-5, Sat. 7-4 rlindner@boch�com

Dartmouth Nissan Dartmouth

508-996-3200

(508) 994-1997 Fax

M-F 7:30-6, Sat. 7:30-4 parts@dartmouthnissan com

Cityside Subaru

Belmont

(617) 826-5013

(617) 489-0733 Fax

Mon.-Fri. 7:30-5:30 parts@citysidesubaru.com

Long Automotive Group

Framingham

(800) 982-2298

(508) 879-1212 Fax

Mon.-Fri. 7:30-5 tschube@longauto.com

Metrowest Subaru LLC

Natick

(888) 456-2200

(508) 745-2004

(508) 647-1539 Fax

Mon.-Sat. 7-9 parts@metrowestsubaru.com

Think Genuine Subaru Parts.

Belknap Subaru

Tilton

(800) 358-4029

(603) 729-1300

(603) 729-1301 Fax

Mon., Wed., Fri. 7:30-5

Tue., Thu. 7:30-7; Sat. 9-3 awright@belknapsubaru.com

Liberty Subaru Emerson

(888) 782-9493

(201) 261-3261 Fax

Mon.-Fri. 7:30-6 parts@libertysubaru.com www.libertysubaru.com

MASSACHUSETTS

Nissan 24 Brockton

508-513-1816

(508) 513-1858 Fax

M-F 7:30-6, Sat. 7:30-4 parts@nissan24auto�com

Route 9 Nissan West Westboro

508-389-4300

parts@route9nissanauto com

NEW YORK

Rockland Nissan Blauvelt

845-358-3670

(845) 358-6049 Fax

M-F 7:30-5:30, Sat. 8-4 ldesir@rocklandnissan com www rocklandnissan com

RHODE ISLAND

Stateline Nissan East Providence

401-572-3445

(401) 572-3665 Fax

M-F 7:30-6, Sat. 7:30-4 parts@statelinenissanauto com

The following dealerships are eager to serve your needs. Call your local Subaru collision parts specialist today!

We’ve got a thing for quality parts

CONNECTICUT

Lia Volkswagen Enfield

860-698-6890

Fax: 860-265-7840

M-F 8am-5pm; Sat 8am-12pm aguimaraes@liacars.com

MARYLAND

Ourisman VW of Rockville Rockville

855-417-4511

Fax: 240-499-2488

M-F 8am-5:30pm; Sat 8am-5pm rockvilleparts@ourismanautomotive.com www.rockvillevolkswagen.com

MASSACHUSETTS

Volkswagen of North Attleboro

North Attleboro

508-695-7131

Fax: 508-695-0321

M-F 8am-5pm; Sat 8am-2pm

kenr@driveavw.com

www.driveavw.com

NEW JERSEY

Ciocca Parts Warehouse

Volkswagen

Flemington

877-NJPARTS

877-657-2787

Fax: 908-782-1795

M-F 7:30am-5pm www.njparts.com

Open Road Volkswagen of Bridgewater

Bridgewater

908-685-1068

Fax: 908-685-1547

M-F 7:30am-5pm; Sat 8am-3pm

vwb.parts@openroad.com www.openroadvwparts.com

Paul Miller Volkswagen

Bernardsville

908-360-1162

Fax: 908-766-6171

M-F 8am-5pm; Sat 8am-4pm aaitchison@paulmiller.com

www.paulmillervw.com

NEW YORK

Hudson Valley Volkswagen

Wappingers Falls

845-298-2365

Fax: 845-224-3686

M-F 7:30am-5pm; Sat 8am-5pm billsantoro@thepremiercollection.com

Platinum Volkswagen

Hicksville

516-822-4800

Fax: 516-822-4831

M-F 7:30am-5:30pm parts@platinumvw.com www.platinumvw.com

White Plains Volkswagen

White Plains

914-909-1630

Fax: 914-372-7056

M-F 7:30am-5:30pm Sat 8:30am-4:30pm echavez@whiteplainsvw.com

PENNSYLVANIA

Ciocca Volkswagen

Allentown

610-791-4177

Fax: 610-289-7016

M-F 8am-5pm; Sat 8am-4pm cioccavwparts@cioccadealerships.com

“Volkswagen” and the Volkswagen logo are registered trademarks of Volkswagen AG. ©2023 Volkswagen of America, Inc.

Publisher Jeremy Hayhurst

General Manager

Barbara Davies

Editor Abby Andrews

Contributing Writers

Mike Anderson, Ed Attanasio, Stacey Phillips, Cole Strandberg, John Yoswick

Advertising Sales

Joe Momber, Norman Morano

Office Manager

Kelly Cashman

Digital Marketing Manager

Bryan Malinski

Art Director

Rodolfo Garcia

Senior Designer

Vicki Sitarz

Mercedes-Benz of Wilmington Wilmington

302-995-5030

302-995-5033 Fax

M-F 7:30am - 5pm Sat 8am - 2pm parts@mbofwilmington.com www.mbofwilmington.com

Mercedes-Benz of Burlington Burlington

833-768-5924

617-275-2182 Direct 781-229-1600 Main

M-F 7am-6pm Sat 8am-5pm parts@mbob.com www.mbob.com

Mercedes-Benz of Goldens Bridge Goldens Bridge

914-232-8146

914-232-4770 Fax

M-F 8am - 5:30pm Sat 8am - 2pm achristiano@mercedesbenzgb.com www.mercedesbenzgb.com

Mercedes-Benz of Smithtown St. James

631-265-5339

631-265-8146 Fax

M-F 8am - 5pm Sat 8am - 4:30pm mlevantino@mbofsmithtown.com www.mbofsmithtown.com

Mercedes-Benz Atlantic City Pleasantville

609-645-9310

609-272-1535 Fax

M-F 8am - 6pm Sat 8am - 4pm bmorey@mbofatlanticcity.com

Mercedes-Benz of Newton Newton

800-842-0557

888-302-2369

973-383-1284 Fax

M-F 8am - 5pm realmercedesparts@mbofnewton.com

Mercedes-Benz of Paramus Paramus

888-30-PARTS

201-265-7808

201-483-2782 Fax

M-Th 7:30am - 7:30pm F 7:30am - 5pm Sat 8am - 5pm parts@prestigemb.com

Mercedes-Benz of Fort Washington Fort Washington

267-419-1414

201-765-9760 Fax

M-F 7:30am - 6pm Sat 7:30am - 5pm mbpartswholesale@yourmercedes.com

Mercedes-Benz of West Chester West Chester

484-313-1110

484-313-1002 Fax

M-F 7:30am - 6pm Sat 7:30am - 5pm parts@mbofwestchester.com

Viti Mercedes-Benz Tiverton

800-544-5580

401-624-6181

401-624-4817 Fax

M-F 7:30am - 5:30pm Sat 9am - 5pm eric@viti.com www.viti.com

PENNSYLVANIA

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