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American Honda Releases Consumer-Oriented Video Describing Hazards with Substandard Repairs American Honda Motor Company Inc. has launched on a consumer-oriented educational video titled “ProFirst—Quality Collision Repair.” The
See the video at http://collision.honda.com/ profirst-collision#.VztXZuSrF6I
video can be seen at American Honda’s consumer web site, collision.honda .com. The 4:14 minute video compares two Acura MDX vehicles and stresses reducing the uncertainty of collision repair. One is a normal production vehicle while the other is a vehicle that was previously damaged and repaired incorrectly. The two vehicles were crashed according to IIHS protocols, and the video explores the differences between the two collisions as well as the deliberately substandard repairs. The difference between how each veSee American Honda, Page 12
Aftermarket Parts Disclosure Legislation Passes NH Legislature, Bill is Before Governor for Signature
quiring the use of aftermarket parts. Specifically, the bill states: No insurer shall require or specify the use of after market parts on: I. A leased motor vehicle if the lease provides that such parts will cause a diminution of the residual value of such vehicle; or II. A motor vehicle that has been placed in service within the immediately preceding 5 years or has fewer than 50,000 miles recorded on the odometer. 2 Effective Date. This act shall take effect January 1, 2017. The Automotive Service AssociSee NH Parts Bill, Page 6
Change Service Requested
P.O. BOX 1516, CARLSBAD, CA 92018
New Hampshire Senate Bill 436, introduced by State Senator Nancy Stiles, R-24, passed the New Hampshire House of Representatives on May 11th. It had passed the Senate on March 3, 2016. This bill prohibits an insurer from requiring or specifying the use of after market parts on certain leased vehicles or vehicles less than 5 years old or with fewer than 50,000 miles. S.B. 436 requires an insurer to disclose whether or not an estimate has been prepared based on the use of aftermarket parts. Any insurer that fails to provide the disclosure would be prohibited from requesting or re-
VOL. 7 ISSUE 3 JUNE 2016
Homeland Security’s Bruce Foucart Talks to ABN about Counterfeit OEM Parts by Stacey Phillips, Assistant Editor
With the number of OEM counterfeit parts cases on the rise, Autobody News talked to Bruce Foucart to learn more about where these parts are coming from and what collision repair shops should be aware of. Foucart is the director of the National Intellectual Property Rights Coordination Center for Homeland Security Investigations in Arlington, VA. He has 30 years of experience as a leader and manager at both the headquarters and field activities of U.S. Immigration and Customs Enforcement and its predecessor agency, U.S. Customs Service.
What types of counterfeit parts Q: have you seen during your investigations?
Bruce Foucart,director of the National Intellectual Property Rights Coordination Center for Homeland Security Investigations
What we have found is that every part that goes into a car, A: whether it is interior or exterior, it’s all being counterfeited now—smart keys, air bags, fuel filters, window shields See Counterfeit Parts, Page 20
Associations Introduce Legislators to Industry Initiatives at NY Lobby Day by Chasidy Rae Sisk
On Tuesday, April 12, the New York State Auto Collision Technicians Association (NYSACTA) and its affiliate associations visited the state capitol to meet with New York assemblymen and senators, and to lobby for some of their legislative initiatives. Over 50 collision repair industry professionals traveled to Albany from all over the state, allowing legislators to meet with their constituents in this targeted Lobby Day effort. The Long Island Auto Body Repairmen’s Association (LIABRA) is one of NYSACTA’s affiliates that were present at the 2016 NY Lobby Day. Ed Kizenberger, Executive Director of LIABRA, said, “We went to Albany to introduce our state legislators to the legislative initiatives we’ve undertaken to improve the collision repair industry, and we shared our perspective with our state legislators to
help them understand why these issues are important to consumers as well.” The majority of the meetings held during the 2016 NY Lobby Day were leadership meetings with the De-
Industry associations in NY will continue to follow up with legislators and regulators throughout the year to promote their understanding of the challenges this industry faces each day
partment of Financial Services and the Attorney General’s office. Representatives from the collision repair industry taught legislators about several See Associations Introduce, Page 19
Presorted Standard US Postage PAID San Bernardino, CA Permit #2244
2 JUNE 2016 AUTOBODY NEWS | www.autobodynews.com
COLUMNISTS Attanasio - Do Vehicle Wraps Make Sense for Your Shop? . . . . . . . . . . . . . . . . . . . . . 50 Attanasio - Mixing Paints During the Day and Cocktails at Night. . . . . . . . . . . . . . . . 46 Attanasio - New CAA State President Ted Stein Discusses Industry and its Future . . . . . . . 26 Luehr - Quality Control in 6 Easy Steps . . . . . 74 Phillips - CA Body Shop Owners Recognized for Achievements After Risking Everything . 56 Phillips - CO Shop Manager Shares Thoughts on Aluminum Repair, OEM Certifications & DRPs . . . . . . . . . . . . . . . . . . . . . . . . . . 48 Phillips - Florida Body Shops Help Make Box Car Racing a Reality for Special Needs Children. . . . . . . . . . . . . . . . . . . . . 54 Phillips - Wisconsin Auto Body Shop Creates USO Mobile Canteen for Troops . . . . . . . . 42 Yoswick - Northern NACE, Risley Hired by SCRS, Collapse of M2, Insurance Advertising. . . . . . . . . . . . . . . . . . . . . . . . 70
NATIONAL 3M Kicks-Starts CREF Drive for Donations . . 24 ABRA Auto Body & Glass Announces Succession Plan, Commences CEO Search . 66 American Honda Releases Consumer-Oriented Video Describing Hazards with Substandard Repairs . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 ARA Members Discuss Legislative Issues at State Legislative Summit & Hill . . . . . . . 58 ASA Collision Leaders Hold Meetings on Capitol Hill. . . . . . . . . . . . . . . . . . . . . . 15 Audatex and Driven Brands Announce Strategic Relationship. . . . . . . . . . . . . . . . 66 AutoBodyguard Obtains Exclusive Rights to Zavada Odor Elimination Technology. . . . . 62 Autonomous Trucks Conference in Las Vegas . . 4 Axalta Announces 2016 “Paint Outside the Can” Contest . . . . . . . . . . . . . . . . . . . 14 BASF New National Strategic Accounts Manager. . . . . . . . . . . . . . . . . . . . . . . . . . 62
BASF’s Automotive Color Trends 2016/17 . . 36 Blackburn OEM Wheel Solutions New Employee . . . . . . . . . . . . . . . . . . . . . 78 CAPA to Form Foundation of Chinese Standards . . . . . . . . . . . . . . . . . . . . . . . . 47 Chief’s 30th Anniversary as SkillsUSA Sponsor . . . . . . . . . . . . . . . . . . . . . . . . . . 30 CIC Finds More Questions Than Answers as it Begins Look at the “alt-OE” Parts Category . . . . . . . . . . . . . . . . . . . . . . . . . 16 David Luehr Presents Twice at WIN Conference . . . . . . . . . . . . . . . . . . . . . . . 74 ECS Cautions Collision Repair Shops About Use of Non-Licensed VIN Certification Labels. . . . . . . . . . . . . . . . . . 22 Environmental Initiatives at CA Body Shop Lead to Cost Savings & Recognition . . . . . 44 Equalizer Hires Market Development Manager. 73 Europe Plans Autonomous License Tests for Cars . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 FinishMaster’s Michelle Sullivan Honored as WIN’s 2016 Most Influential Woman. . . . . 60 Florida Judge Dismisses “Price Fixing Claims” in MDL Case . . . . . . . . . . . . . . . . 32 Ford Approves Two U-POL Aerosols for Shops . . . . . . . . . . . . . . . . . . . . . . . . . 19 GFS’s REVO Systems Included in Ford Program . . . . . . . . . . . . . . . . . . . . . . 62 GM Manager Addresses State of Collision Repair Business; Considering Certification Program. . . . . . . . . . . . . . . . . . . . . . . . . . 28 Google, Uber & Others Form Coalition for Self-Driving Cars . . . . . . . . . . . . . . . . . . . . 3 H&V Collision Sponsors Event for Military Vets . 9 Homeland Security’s Bruce Foucart Talks to ABN About Counterfeit OEM Parts . . . . . 1 House of Kolor Announces New Products for Spring 2016 . . . . . . . . . . . . . . . . . . . . 35 Jeff Peevy Recounts History of Training in the Industry at WIN Conference. . . . . . . 30 June 3 Deadline for CREF & AkzoNobel Grants . 12 Mitchell Appoints Debbie Day as General Manager. . . . . . . . . . . . . . . . . . . . . . . . . . 14 Most Decorated Olympic Gymnast Presents Keynote ‘Gold Medal Mindset’ at 2016 WIN Conference . . . . . . . . . . . . . . . . . . . . 76 Motor Guard Introduces Aluminum Spot Repair Tool. . . . . . . . . . . . . . . . . . . . . . . . 36 MSO Symposium Reveals Latest Industry Insights . . . . . . . . . . . . . . . . . . . . . . . . . . 59 New Ideas from Technicians are Backbone of Killer Tools Unique Products . . . . . . . . . 67 New PartsTrader/CollisionLink Integration . . . 24 OSHA’s Final Rule to ‘Nudge’ Employers to Prevent Workplace Injuries, Illnesses . . . . 34 Poor Road Maintenance Baffles Driverless Cars. 4 Power of the Past, Force of the Future: WIN’s 2016 Educational Conference . . . . . . . . . . 68 Results of Refinish-Related “Who Pays For What?” Survey Available Online For Free. . . 8 Steck Manufacturing’s Antenna Wrench II . . . 29 Survival Summit and Victory in Mailer Controversy . . . . . . . . . . . . . . . . . . . . . . . . 6 Team Penske’s Simon Pagenaud Races PPGPainted Chevy to Victory in Alabama. . . . . 24 Ultravent: INDASA’s New Multi-Hole System . 23 Vehicle Repair Installment Plans For Sales Growth . . . . . . . . . . . . . . . . . . . . . . 62 WIN© Honors 2016 Scholarship Recipients at Gala Awards Ceremony . . . . . . . . . . . . 72 Yoswick - Anderson Shows NORTHEAST Shops How His “Who Pays for What?” Surveys Can Help. . . . . . . . . . . . . . . . . . . 52 Young Consumers Much More Trusting in Automotive Technology, Driverless Vehicles. 35
Google has joined forces with Ford, Uber, Lyft and Volvo to help speed autonomous cars to the market. The companies announced the new coalition in April, which will be known as the Self-Driving Coalition for Safer Streets. David Strickland, formerly of the U.S. National Highway Traffic Safety Administration (NHTSA), will be the coalition’s spokesman. The group will work with regulators and the public to realize the safety and societal benefits of autonomous vehicles, according to a statement released. The market acceptance of semi-autonomous vehi-
cles has been growing in recent years, and this is causing a surge in demand for related products like automotive sensors. These sensors will aid the autonomous vehicles in making appropriate driving decisions, and the market for sensors is expected to grow at a rate of 6.92% by 2020. The connected car market is also growing significantly, with a raft of deals between car manufacturers and tech companies. For information, visit the Telematics and Vehicle Electronics section at http://www.researchandmarkets.com /rm/OHNJ.
Publisher & Editor: Jeremy Hayhurst General Manager: Barbara Davies Assistant Editor: Stacey Phillips Online Editor: Victoria Antonelli Contributing Writers: Tom Franklin, David Brown, John Yoswick, Janet Chaney, Toby Chess, Ed Attanasio, Chasidy Sisk, David Luehr Advertising Sales: Joe Momber, Sean Hartman, Bill Doyle, Norman Morano (800) 699-8251 Office Manager: Louise Tedesco Content/Special Media Specialist: Cass Heckel Art Director: Rodolfo Garcia
Acura of Westchester . . . . . . . . . . . 30 Amato Agency . . . . . . . . . . . . . . . . 44 Atlantic Hyundai . . . . . . . . . . . . . . . 24 Audi Wholesale Parts Dealers . . . . 71 Axalta Coating Systems . . . . . . . . . . 2 Bald Hill Chrysler-Jeep-DodgeRam . . . . . . . . . . . . . . . . . . . . . . . 34 Baystate Chrysler-Jeep-DodgeRam . . . . . . . . . . . . . . . . . . . . . . . 14 Bergey’s Wholesale Parts . . . . . . . . 17 BMW Wholesale Parts Dealers . 64-65 Bonding Solutions . . . . . . . . . . . . . 21 Cadillac of Mahwah . . . . . . . . . . . . 58 Car-Part.com . . . . . . . . . . . . . . . . . . 16 CarcoonAmerica Airflow Systems. . 23 Central Avenue Chrysler-JeepDodge-Ram. . . . . . . . . . . . . . . . . 22 Certified Automotive Parts Association (CAPA). . . . . . . . . . . 39 ChemSpec USA . . . . . . . . . . . . . . . 15 Cherry Hill Audi . . . . . . . . . . . . . . . . 59 Cherry Hill Porsche . . . . . . . . . . . . . 59 Cherry Hill Volkswagen. . . . . . . . . . 59 Chief Automotive. . . . . . . . . . . . . . . 13 Classifieds. . . . . . . . . . . . . . . . . . . . 78 Clay Auto Group . . . . . . . . . . . . . . . 49 Dent Magic Tools . . . . . . . . . . . . . . 20 Ditschman/Flemington Auto Group. 45 Eco Repair Systems of North America, LLC . . . . . . . . . . 28 ECS Automotive Concepts . . . . . . . . 6 Empire Auto Parts . . . . . . . . . . . . . . 32 Equalizer Industries, Inc . . . . . . . . . 29 FBS Distribution Co, Inc. . . . . . . . . 35 Fitzgerald’s Lakeforest HyundaiSubaru. . . . . . . . . . . . . . . . . . . . . 53 Ford Wholesale Parts Dealers . . . . 60 Fred Beans Parts . . . . . . . . . . . 37, 80 Fuccillo Kia of Schenectady . . . . . . 63 Gary Rome Hyundai-Kia . . . . . . . . . 42 GM Wholesale Parts Dealers . . . . . 77 Herkules Equipment Corporation. . 26 Honda-Acura Wholesale Parts Dealers. . . . . . . . . . . . . . . . . . 40-41 Hyundai Wholesale Parts Dealers . . 66 Infiniti of Norwood. . . . . . . . . . . . . . 67 Innovation Toyota-Scion . . . . . . . . . . 4
Serving New York, New Jersey, Pennsylvania, Delaware, Maryland, Northern Virginia, Connecticut, Rhode Island, Massachusetts and adjacent metro areas. Autobody News is a monthly publication for the autobody industry. Permission to reproduce in any form the material published in Autobody News must be obtained in writing from the publisher. ©2016 Adamantine Media LLC. Autobody News P.O. Box 1516, Carlsbad, CA 92018 (800) 699-8251 (760) 603-3229 Fax www.autobodynews.com Email: news@autobodynews.com
Northeast
REGIONAL AASP Launches New Chapter in PA . . . . . . . 36 AASP/NJ Sponsors Another Successful NJ SkillsUSA Competition. . . . . . . . . . . . . 12 Aftermarket Parts Disclosure Legislation Passes NH Legislature, Bill is Before Governor for Signature . . . . . . . . . . . . . . . . 1 Associations Introduce Legislators to Industry Initiatives at NY Lobby Day . . . . . . . . . . . . . 1 Axalta Cruises into Ocean City, MD . . . . . . . . 32 B&R Associates is Car-O-Liner®’s Newest Distributor in VA, Washington D.C. and MD . . 8 CARSTAR Fred Beans Opens 5t Location in NJ . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36 CCCTC Collision Repair Students Learn Airbrushing . . . . . . . . . . . . . . . . . . . . . . . 36 Collision Repair Industry Mourns Loss of James Moy . . . . . . . . . . . . . . . . . . . . . 30 Criminal Charges Dismissed Against Troy Auto Shop Owners in NH; Fine Levied . . . . . . . . 10 DCR Systems Begins Operations in Second Dealer-Based Collision Repair Center in Rockland, MA. . . . . . . . . . . . . . . . . . . . . 9 Former Munson Corner Store in PA Reopens, Adds Auto Body Shop . . . . . . . . . . . . . . . 15 New England Institute of Technology Auto Collision Repair Grad Shares Valuable Advice . . . . . . . . . . . . . . . . . . . . 38 Paterson to Pay $39,500 in Resident’s Lawsuit Alleging Beating by NJ Police Officers. . . . 38 Symach Announces New FixLine for 3D Auto Body & Collision Centers in PA . . . . . . 6 UTI Students in PA “Test Drive” Courses . . . . 36
Google, Uber & Others Form Coalition for Self-Driving Cars
Indexof Advertisers
Contents
Jeff D’Ambrosio Chrysler-JeepDodge . . . . . . . . . . . . . . . . . . . . . . 5 Kia Motors Wholesale Parts Dealers . . . . . . . . . . . . . . . . . . . . 75 Killer Tools & Equipment. . . . . . . . . 12 Koeppel VW-Mazda . . . . . . . . . . . . 46 Lexus Wholesale Parts Dealers . . . 70 Long Automotive Group . . . . . . . . . 52 Mazda Wholesale Parts Dealers . . . 73 Mercedes-Benz of Atlantic City. . . . 25 Mercedes-Benz of Fort Washington . . . . . . . . . . . . . . . . . 25 Mercedes-Benz of West Chester . . 25 Mercedes-Benz of Wilmington . . . . 47 Mercedes-Benz Wholesale Parts Dealers . . . . . . . . . . . . . . . . . . . . 56 MINI Wholesale Parts Dealers . . . . 62 Miracle System / Equipment Getaway, Inc. . . . . . . . . . . . . . . . 10 Mitsubishi Wholesale Parts Dealers. 76 MOPAR Wholesale Parts Dealers . . 43 NACE / CARS Trade Show . . . . . . . 33 Nissan/Infiniti Wholesale Parts Dealers . . . . . . . . . . . . . . . . . . . . 54 O’Reilly Auto Parts . . . . . . . . . . . . . 31 Orio . . . . . . . . . . . . . . . . . . . . . . . . . . 8 Polyvance . . . . . . . . . . . . . . . . . . . . 18 Porsche Wholesale Parts Dealers . . 72 Providence Lacquer & Supply Centre . . . . . . . . . . . . . . . . . . . . . 38 SATA Spray Equipment . . . . . . . . . 11 Security Dodge-Chrysler-Jeep-Ram . 7 Subaru of Morristown . . . . . . . . . . . 55 Subaru Wholesale Parts Dealers . . 79 Tasca Automotive Group . . . . . . . . 57 Thompson Organization . . . . . . . . . 61 Toyota of Morristown . . . . . . . . . . . 55 Toyota Wholesale Parts Dealers . . . 48 U-POL US . . . . . . . . . . . . . . . . . . . . . 9 VIP Honda . . . . . . . . . . . . . . . . . . . . 19 Volkswagen Wholesale Parts Dealers . . . . . . . . . . . . . . . . . . . . 69 Volvo Wholesale Parts Dealers . . . . 50 Wagner Auto Group . . . . . . . . . . . . 51 Westbury Jeep-Chrysler-DodgeRam-SRT. . . . . . . . . . . . . . . . . . . 27
www.autobodynews.com | JUNE 2016 AUTOBODY NEWS 3
Poor Road Maintenance Baffles Driverless Cars
Volvo’s North American CEO Lex Kerssemakers reportedly lost his cool as the automaker’s semi-autonomous prototype occasionally refused to drive itself during a press event at the Los Angeles Auto Show writes Alexandria Sage for Claims Journal. “It can’t find the lane markings!” Kerssemakers complained to Mayor Eric Garcetti, who was at the wheel. “You need to paint the bloody roads here!” Decaying infrastructure has become a roadblock to the development of self-driving cars, vexing engineers and adding time and cost. Poor markings and uneven signage on the 3 million miles of paved roads in the United States are forcing automakers to develop more sophisticated sensors and maps to compensate, industry executives say. Tesla CEO Elon Musk recently called the mundane issue of faded lane markings “crazy,” complaining they confused his semi-autonomous cars. An estimated 65 percent of U.S. roads are in poor condition, according to the U.S. Department of Transportation, with the transportation infrastructure system rated 12th in the World Economic Forum’s 20142015 global competitiveness report. Tesla, Volvo, Mercedes, Audi and others are fielding vehicles that can drive on highways, change lanes and park without human help. But they are easily flummoxed by faded lane markers, damaged or
noncompliant signs or lights, and the many quirks of a roadway infrastructure managed by thousands of state and local bureaucracies. In other developed countries, greater standardization of road signs and markings makes it easier for robot cars to navigate. In the U.S., however, traffic lights can be aligned vertically, horizontally or “doghouse” style in two columns. Pavement markings use paint with different degrees of reflectivity—or don’t exist at all. “If the lane fades, all hell breaks loose,” said Christoph Mertz, a research scientist at Carnegie Mellon University. “But cars have to handle these weird circumstances and have three different ways of doing things in case one fails.” To make up for roadway aberrations, carmakers and their suppliers are incorporating multiple sensors, maps and data into their cars, all of which adds cost. Mercedes says its “drive pilot” system works even with no lane markings. The system—which incorporates 23 sensors— takes into account guard rails, barriers, and other cars to keep cars in their lanes up to 84 miles (135km) per hour, under “suitable circumstances.” Estimates are that initial semi-autonomous features add $4,000 to a car’s price and that carmakers will have to spend more than $1 billion over the next decade in research investment for even more sophisticated autonomous features.
The European Transport Safety Council (ETSC) has used a new report to urge for an upgrade of the European Union’s safety homologation standards for new cars to include a driver’s license test for autonomous vehicles. While automated and fully autonomous cars are increasingly headline news, the ETSC has argued that EU legislation is a long way from where it needs to be to allow them to be widely used. “Automated vehicles are already starting to appear on Europe’s roads, but regulators are still stuck in the slow lane,” the ETSC’s Executive Director, Antonio Avenoso, said. “It is crucial that we get a much greater understanding of what the realworld safety benefits would be and what new risks would be introduced before these vehicles are put on sale,” he concluded. The report, “Prioritising the Safety Potential of Automated Driving in Europe,” admits the theoretical benefits of autonomous cars are huge, but cautions. “Other road users, such as cyclists and pedestrians, will not become automated – how will they manage in a world where they can no longer establish eye contact with drivers before crossing the road?”
An autonomous trucks conference was held in Las Vegas, NV May 16-18. Attendees had the opportunity to learn about the upcoming regulations, technologies and hear from states that have fully adopted the idea. With the potential cost-saving opportunities with autonomous technology, commercial trucks are now looking into advancing their systems to autonomous driving or semi-automated technology. Commercial trucks include fleets, OEMs, and Tier 1/2 companies researching and developing the technology to completely take the driver out of the car or at least provide an alternative to a human driver in the vehicle. This is done through a number of technologies installed in the truck using: sensors, cameras, “platooning,” LiDAR, RADAR, connectivity, hardware, software, and of course, security. For more information, visit www.autonomoustrucksevent.com.
Europe Plans Autonomous License Tests for Cars
Autonomous Trucks Conference in Las Vegas
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Celphy Deals with Bad Road Maintenance
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www.autobodynews.com | JUNE 2016 AUTOBODY NEWS 5
Continued from Cover
NH Parts Bill
ation (ASA) has been a proponent of S.B. 436 since its introduction and has sent letters of support to the New Hampshire legislature. Robert L. Redding Jr., ASA Washington, D.C., representative, wrote in a March 2016 letter to New Hampshire policymakers: “ASA supports requiring insurers and auto collision facilities to provide disclosure of part type, description and warranty information to the consumer for all part types. Consumers will be best served if written consent is required for the use of these parts. ASA believes a competitive parts marketplace of tested and verified quality parts is in the best interest of the motoring public. ASA opposes parts policies that focus solely on cost efficiency without regard to certification, verifiable quality and safety.” S.B. 436 is currently before the New Hampshire governor for final approval. To view the text of the legislation, visit the ASA website at www .TakingTheHill.com.
AASP-PA Survival Summit to be Held June 3–5, Mailer Controversy
The Alliance of Automotive Service Providers of Pennsylvania announced that the annual Shop Survival Summit (previously TechTrain) will take place at the DoubleTree in Lancaster, PA, June 3-5, 2016. The automotive industry will come together for professional business development, while learning the latest trends, practices, equipment and technology. Convention attendees and supporters will obtain valuable knowledge that will help improve their operations, enhance their efforts and increase their bottom line. The weekend-long event will kick off with the annual board and delegate meetings during the day and early evening, with a pool party for families in the evening. Saturday morning will begin with Keynote Speaker Barry Barrett, from RLO Training, with technical and management classes offered in both the morning and afternoon. After dinner on Saturday, attendees will attend a vendor show where they can see new products, have the chance to win prizes and connect with other attendees while their families hang out at the boardwalk, playing games and winning their own prizes. Sunday will again offer more training opportunities for both man-
Symach Announces New FixLine for 3D Auto Body & Collision Centers in PA
3D President, David Niestroy, announced the addition of 3D’s sixth location in the Greater Philadelphia market.
3D’s newest facility is located in Conshohocken, Pennsylvania, and will employ Symach European technology that uses Drytronic (electromagnetic waves technology) for drying paint. The new shop will produce 120 repairs per week. It is fully automated with the Symach FixLine conveyor that has six robots working in all phases of the repair process; body filler, primer and paint.
The 24,000 sq. ft. shop will include 26 bays with two sterile aluminum repair areas. The large office area will include a customer lounge with amenities and private offices for insurance partners to conduct business. “It all comes down to who can repair the vehicle faster while keeping quality and safety paramount and costs contained by reducing overall cycle time,” stated Craig Camacho, 3D’s VP of Marketing & Business Development. The mega shop is slated to be fully operational by the beginning of the fourth quarter of 2016. For additional information regarding 3D Auto Body & Collision Centers, please contact VP of Marketing & Business Development, Craig Camacho at CraigC@3DBodyWorks.com.
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6 JUNE 2016 AUTOBODY NEWS | www.autobodynews.com
agement and technicians, as well as a special peer- to-peer roundtable for shop owners and their partners.
Victory for AASP-PA on Mailers from Service Chains AASP-PA, with the help of Representatives Sheryl M. Delozier and George Dunbar and the NIFB, has scored a major victory with the passage of the fiscal code that coincides with the recently passed Pennsylvania State Budget. In the spring of 2015, PennDOT ran a pilot program that inserted direct mailers into registration renewals that featured a national automotive service chain. This immediately raised concerns from not only the small businesses AASP-PA represents, but also from the small business community at large.
AASP-PA worked behind the scenes with the two representatives to have the line “Prohibits the department from inserting direct mail pieces in mailings sent from the department” added to the fiscal code. Executive Director Jeff Walter stated that it was difficult to work on this effort. “Many times over in the past year, the association wanted to publicly state what we were doing with this issue, but were forced to keep quiet so as not to raise unwanted opposition to our cause. We are extremely grateful for all of those individuals who helped us gain this important victory for the entire small business community across the state. For more information on the Survival Summit or to access the registration form, call (717) 564-8400 or email at SSS2016@aasp-pa.org.
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www.autobodynews.com | JUNE 2016 AUTOBODY NEWS 7
B&R Associates is Car-O-Liner®’s Newest Distributor in VA, Washington D.C. and MD
Car-O-Liner announced on May 6 that B&R Associates is a Distributor of Car-O-Liner equipment with a
territory representing Northern Virginia, Washington D.C., and portions of Maryland. Headquartered in Gaithersburg, Maryland, B&R Associates was founded in 1971. Now, 45 years later, and with more than 40 employees, this commitment to top-of-the-line product and superior customer satisfaction has only grown stronger, according to a company press release. “We are extremely excited to be distributing Car-O-Liner equipment. We believe the Car-O-Liner brand fits in perfectly with our existing product portfolio and contin-
ues our commitment to representing the best-in-class equipment to our customers”, said Tom Parsons, President of B&R Associates. “Distributing Car-O-Liner will be supported by our collision center sales team, installation teams, and factory certified technicians all having a true passion and dedication to excellence in customer service.” Doug Bortz, Director of Sales & Marketing for Car-O-Liner added, “We are very excited to partner with B&R Associates to distribute the Car-O-Liner brand in the Maryland and Northern Virginia markets. We are confident they will provide the sales, training and customer service our customers expect from our brand.
To contact B&R Associates, call (800) 213-3390, e-mail sales@bandr associates.com, or visit www.bandr associates.com. For more information on CarO-Liner, visit www.car-o-liner.com.
8 JUNE 2016 AUTOBODY NEWS | www.autobodynews.com
Results of Refinish-Related “Who Pays For What?” Survey Available Online For Free Nearly 7 out of 10 shops say they need to ‘denib’ or ‘finish sand and buff’ at least three-quarters of the vehicles they
paint, yet nearly one-third of shops believe that the top eight insurers “never” pay for the extra time it takes to do it. “Not true,” says Mike Anderson of Collision Advice. “Other shops report being paid by the top eight insurers for these operations, according to the results of our ‘Who Pays for What?’ survey series.” Each of the four different “Who Pays for What?” surveys, conduced by
Collision Advice and CRASH Network, explores a different area of shop operations, including “Who Pays for What?” in terms of aluminum repair and “not-included” body labor operations, refinish operations, and structural/frame and mechanical operations. Anderson is making the 60page results of the “refinish-related” survey, completed by more than 870 shops back in February, available to shops at no charge. “The survey results are always free to the shops who participate, but I’m making the refinish-related ‘Who Pays’ survey results available for free to all shops because I believe when more shops see the kind of information the surveys offer, they will participate in our future surveys,” Anderson said. The survey results, for example, show that a third of shops are routinely paid for ‘denib’ or ‘finish sand and buff.’ On a national basis, across all insurers, 39 percent of shops that bill for ‘denib’ are paid “always” or “most of the time,” See Who Pays for What, Page 48
DCR Systems Begins Operations in Second Dealer-Based Collision Repair Center in Rockland, Massachusetts DCR Systems has shifted into growth mode with its recent announcement of a sixth dealer-based accident repair center near Boston, MA, in partnership with Coastal Dealerships of Norwell and one of DCR’s existing centers, The Gallery Group in Norwood and Rockland, MA. A ribbon-cutting ceremony and open house celebrating the grand opening was held on April 28 at the collision center in Rockland. The center was completed in early 2016. The company said it utilizes advancements in collision repair techniques, tooling, equipment and process-driven design, including DCR’s patented refinish system, which enables operators to work simultaneously on several painted pieces without concern of cross contamination. The accident repair center, transformed from the shell of a former carpet warehouse, will house a production and management team of 15, and feature a continuous-flow production floor model from DCR Systems, currently utilized in all of their operations. The facility also marks DCR Systems’ first venture into supporting two autonomous dealer groups out of the same facility, according to President
and Founder, Michael Giarrizzo Jr. “The DCR model is very conducive to multi-store, multi-brand demands,” said Giarrizzo. “The flexibility of our proprietary collision repair model allows us to quickly respond to changes in demand and vehicle advancements. Additionally, the process allows technicians to develop the intrinsic skills needed to perform complex steps throughout the repair process. It all leads to a fundamentally different and futuristic accident repair center that can meet the various demands of a multi-brand environment and serve many dealer franchises in the same market.” Richard Walker, owner of Coastal Dealerships, commented on the need to respond to the increasing demand for collision repair, and his dealership’s desire to meet that demand. “By aligning with DCR Systems, we'll be able to offer superior accident repair services to our customers and enhance our overall product and service lines,” Walker said. That sentiment was echoed by Kevin Mishanko, chief operating officer of The Gallery Group. “We’ve been very successful using DCR’s processdriven environment up to this point, and believe this unique collision repair part-
nership will broaden our market and open the doors to improved overall performance based on increased customer retention.” As the on-site collision repair partner operating under “The Collision Center” retail name, DCR Systems has assumed all operational responsibilities, including facility design, installing and supplying all repair equipment, hiring, managing, training and certifying employees, managing day-to-day operations, overseeing all regulatory and environmental compliance, providing customer written lifetime repair warranties, an OE outer body crash part guarantee, and supplying CSI audits and scoring to the dealership. “It’s truly a win-win-win scenario in that DCR operates and manages the facility, Coastal and Gallery both receive several steady revenue streams derived from the accident repair operation, and their customers have access to a collision repair facility that is absolutely second to none,” said Giarrizzo.”
H&V Collision Sponsors Event for Military Vets
On April 28, H&V Collision Center partnered with organizations in their community to sponsor an event to support veterans and their families. H&V joined with the UAlbany Veteran’s Association, UAlbany Veteran’s Business Outreach Center, and the New York State Police to sponsor Project 22, which promotes access by veterans to important support services. “Veterans are our everyday heroes and H&V has been proud to support meaningful and important projects that recognize the enormous service and sacrifice by our veterans and their families,” said H&V’s Vartan Jerian Jr. The highlight of the event was the screening of the film Project 22 by Medical Missions. Project 22 is the story of two combat veterans who traveled 6,500 miles across the country on motorcycles to drive awareness for the growing rate of mental issues and suicide in veterans. For more information, contact Shannon Kresge at 518-618-5979 or by email shannonkresge@hand vcollision.com.
www.autobodynews.com | JUNE 2016 AUTOBODY NEWS 9
Criminal Charges Dismissed Against Troy Auto Shop Owners in NH; Fine Levied by Alyssa Dandrea, The Keene Sentinel
County prosecutors have dismissed all criminal charges against the co-owners of a Troy auto shop and the business itself in an alleged insurance fraud scheme from 2012. In exchange, J&J Auto Body, represented by co-owners Jodi A. Champney and Jay Coppo, pleaded guilty May 6 in Cheshire County Superior Court in Keene to a non-criminal violation of unattended vehicle, a 1987 Peterbilt wrecker that ultimately burned. The shop was fined $992 in fees and penalties as part of a plea agreement. Furthermore, the business was ordered to pay the state a total of $4,000 in restitution for its investigation. Coppo and Champney made those payments in full following Friday’s plea and sentencing hearing. Champney, 46, of Winchester and Coppo, 51, of Troy had each faced three counts of insurance fraud and one count of theft by deception, but those felony charges were not carried forward. Additionally, prosecutors dismissed one count each of obstructing report of a crime and simple assault — both while released on bail — previously filed against Coppo. The pair must remain of good behavior for the
next two years, according to the agreement. A charge of theft by deception against the business was also dismissed. Prosecutors had alleged a fire was intentionally set to the Peterbilt wrecker Jan. 26, 2012, at the Troy business on South Street, for the purpose of collecting about $60,000 in insurance money. Two people employed at J&J Auto Body at that time faced related charges, and also chose to resolve their cases by accepting plea deals. However, they now have a criminal record. Craig Fields, 34, of Swanzey pleaded guilty in October 2014 to a felony count of accomplice to arson, and Christopher Pratt, 34, of Gilsum pleaded guilty Nov. 5 to a felony count of criminal mischief. Both avoided jail time; Fields was ordered to serve his six-month sentence on electronic monitoring with home confinement, and Pratt’s nine-month sentence was suspended on conditions of good behavior. During Friday’s hearing, Judge John C. Kissinger Jr. acknowledged the complexities of the case, which was first brought against Coppo and Champney in April 2014. Some of those complexities were discussed in a late-September motion
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to dismiss the case, filed by Richard C. Guerriero Jr. of Keene, who represented Champney and the business. He maintained that state investigators failed to preserve the burned truck, thereby denying Champney her right to a fair trial because the vehicle is no longer in Troy. N.H. State Police troopers and officers with the Cheshire County Sheriff’s Office and Troy Police Department worked on the investigation. Former Assistant Cheshire County Attorney John M. Gasaway Jr., who previously prosecuted the case, objected to Guerriero’s motion, saying that Champney and Coppo sold the wrecker in 2012 to an out-of-state buyer for $55,000 cash as part of a cover-up. He said at the time police lacked evidence to charge the brother and sister, but that by 2014 new information had surfaced. Friday’s hearing was prosecuted by Assistant Cheshire County Attorney Keith W. Clouatre as Gasaway now works as a fraud attorney for the N.H. Insurance Department. Coppo was represented by attorney Mark Sisti. Sisti said he wanted to commend the Cheshire County Attorney’s Office for taking a second, objective look at the case, which made
the resolution possible. By email after the hearing, Guerriero expressed a similar sentiment: “We appreciate the willingness of the (Cheshire) County Attorney’s Office to further review the matter in light of the evidence and issues we raised. Jodi and Jay are glad this matter is behind them and look forward to getting back to work providing towing and other services at J&J.” Alyssa Dandrea can be reached at 352-1234, extension 1435, or adandrea @keenesentinel.com. Follow her on Twitter @ADandreaKS. Thank you to The Keene Sentinel for permission to reprint this story.
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Continued from Cover
American Honda
hicle fared is dramatic and accentuates the need for proper repair using the correct tools, equipment and procedures. The video also highlights American Honda’s network of ProFirst certified collision shops and the fact that they have the right skills, training, equipment, and information to make proper vehicle repairs. “The use of high strength steel, ultra-high strength steel, aluminum, and other exotic and innovative weight-saving materials will only increase as we moved towards ever-increasing CAFE standards” said Leigh Guarnieri, American Honda’s manager of the Collision Marketing group. “Making proper repairs on these vehicles is crucial to the safety of our Honda and Acura customers. This will continue to be the driving force behind our ProFirst program.” The video highlights American Honda’s ProFirst collision repair network and the difference it can make in repairing a vehicle.
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AASP/NJ Sponsors Another Successful NJ SkillsUSA Competition On Saturday, April 16, nine of New Jersey’s top collision repair students put their talents to the test in the state’s annual SkillsUSA competition. The contest, held this year at Somerset County Vocational and Technical High School, set the students to work on a variety of tasks associated with collision repair, including estimating, bumper repair, welding and adhesives. The contestants were scored on their final result, time management and finished product by a team of local industry experts. Once again, the Alliance of Automotive Service Providers of New Jersey (AASP/NJ), who has sponsored the event multiple times, donated funds, as well as time, in order to make this event happen. Board members such as Collision Chairman Jerry McNee and Ted Rainer (who served as a judge for the welding sector of the competition) were in attendance to show their support for the future of the automotive repair industry. “It’s great to see what the students are able to do coming out of school,” said Rainer. “With everything changing in the industry so quickly,
June 3 Deadline for CREF & AkzoNobel Grants
The Collision Repair Education Foundation’s (CREF) annual Ultimate Collision Education Makeover school grant application and the AkzoNobel Sustainably Challenge Grant application are both due on June 3. All high school and college collision school programs are encouraged to apply, and the winning schools for both awards will be announced during SEMA 2016. There is one application for both opportunities. The makeover grant program is in its eighth year. Multiple cash awards totaling more than $100,000 will be given out. This year, the application will also tie each school to the Foundation’s new designation program, “Collision School Career Readiness Benchmark.” Applicant schools will be classified into three tiers: Tier 1: Advanced, Tier 2: Proficient, or Tier 3: Developing. The designation will be determined by the Foundation based upon information provided by schools about the capabilities of their collision training program on the Collision Repair Education Makeover grant application. The criteria for each level will focus on the number of hours of instruction, curriculum in place, along with what tools, equipment, and sup-
plies a school uses to prepare their students for employment in the collision industry. If there is something that is missing, the grant application will allow a school to request that particular item. The goal is to help every school acquire the resources to eventually achieve a Tier 1: Advanced school designation. In keeping with the goals of the Ultimate Collision Education Makeover Grant, the CREF and AkzoNobel are collaborating for the third year to offer the Sustainability Challenge Grant. Schools are invited to submit proposals for applying continuous improvement and sustainability principles that improve the processes in the school’s body shop or improve the way the shop interacts and impacts the community. Projects are to be driven by teams of students with the instructor serving as a mentor. Winning schools will receive funding to implement their proposed ideas and report on the success of their projects. The application for both opportunities is available online www .CollisionEducationFoundation.org. For information, contact Brandon Eckenrode at 847-463-5244 or Brandon.Eckenrode@ed-foundation .org.
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there’s a lot of technicians out there that need to be trained on things like aluminum, these kids are coming out of school with that foundation already. Some of these kids are really talented. It says a lot about the level of instruction going on at these schools.” “In all of my tenure as an organizer for this event, I’ve never seen the level of skill that is here this year,” explained New Jersey SkillsUSA Program Director, Pete Fryzel (I-CAR). “Every year the kids get better and better, which really is a testament to the teachers who are bestowing this knowledge on their students. There’s a starvation of technicians in the industry, but it’s great to see that what is coming out of the schools these days is so valuable.” “The young people are the future of the industry,” said AASP/NJ President Jeff McDowell. “Without trained people coming into the industry, we’re lost. A lot of repair-
ers are aging out and approaching retirement. We need new, qualified technicians to take those places, which is why competitions and events like SkillsUSA are so important. The association is proud to be a part of it.” New Jersey SkillsUSA organizers would like to thank this year’s judges: Anthony Thompson, Charity Ritter, Chuy Barrera, Edgar Chaves, Jr., Edward Winkens, Edward Mayer, Howard Feedman, Jerry McNee, Joe James, Malcolm Ginsburg, Michael Bonsanto and Ted Rainer. A big thanks as well to the sponsors of NJ SkillsUSA: Bridgewater Auto Body, Ultimate Collision, Tom Smetanka of Central Paint, AASP/NJ, Walter’s Auto Body, Bloomfield Auto Body, Main Auto Body, Ed Winkens of National Oak Distributors and Auto Body Distributing. For more information on AASP/ NJ, please visit www.aaspnj.org.
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Axalta Announces 2016 “Paint Outside the Can” Contest Axalta Coating Systems announced that its 2016 Paint Outside the Can contest is now open. The contest, now in its second year, is an invitation to auto body customers to unleash their creativity using any Axalta-brand coating system to paint and decorate an unused, standard one-gallon paint can. Submissions will be recognized and displayed via social media channels throughout the contest period. When the contest closes on September 16, 2016, six industry celebrities will choose six “Celebrity Picks” based on creativity, execution and degree of difficulty. In addition, six “Fan Favorites” will be chosen based on the number of “likes” the photos receive on Axalta’s Instagram page. Finally, one “Best-inShow” grand prize winner will be selected from the six “Celebrity Picks”. Axalta will display the winning submissions at custom car shows and automotive events throughout the United States in 2016. Axalta’s celebrity judges are: Ron Coan, one of the leading painters in the automotive industry known for his show-stopping creations with Mobsteel at SEMA and his groundbreaking OEM concept cars Rachel De Barros, chief marketing officer, host and executive producer
of Gearhead Diva, a DIY car-building community and network that produces edutainment style videos for today’s social media generation
Ray Evernham, three-time NASCARv champion crew chief and host of Velocity’s hit series AmeriCarna Danny “Danny D” Galvez, a well-known custom automotive painter and pinstriper Dave Lane, one of the top traditional-style car builders in the United States Paul Quinn, a respected airbrush and pinstriping artist and custom paint instructor The six winners of the “Celebrity Picks” and the six “Fan Favorites” will each receive a $250 gift card; a complimentary pass to the 2016 SEMA Show; an opportunity to be interviewed at the 2016 SEMA Show by Rev’n
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News on Rev’N, a broadcast television network dedicated to all things revving; a complimentary pass to Axalta’s VIP area at the 2016 SEMA Show that includes lunch; and prominent display of their submissions at the 2016 SEMA Show, subject to the official rules of the contest. The “Best-in-Show” grand prize winner will receive a $500 gift card; hotel accommodations for two in Las Vegas, Nevada on November 1, 2016 through November 5, 2016; two complimentary passes to the 2016 SEMA Show; an opportunity to be interviewed by Rev’n News at the 2016 SEMA Show; two complimentary passes to Axalta’s VIP area at the 2016 SEMA Show that includes lunch; and prominent display of the winning submission at the 2016 SEMA Show, subject to the official rules of the contest. To learn how to enter the contest, visit Axalta’s website or follow the company on their North America Refinish social media channels: www.Facebook.com/AxaltaNArefinish www.Twitter.com/AxaltaNAref www.Instagram.com/axaltarefinish www.Pinterest.com/AxaltaNAref www.YouTube.com/AxaltaUS www.axalta.ca www.axalta.us
Mitchell Appoints Debbie Day as General Manager
Mitchell International announced in May that Debbie Day has joined the company’s Auto Physical Damage (APD) business unit as its general manager. Day joins the company with over 19 years of technology strategy and operations experience, most recently as chief operating officer and senior vice president at ClosingCorp, in addition to holding executive positions at ACTIVE Network and CCC Information Services. Day will spearhead Mitchell’s APD initiatives. “At Mitchell, we’re constantly looking to find new opportunities to drive value to our customers, and in order to Debbie Day successfully do this, hiring like-minded people who share in our company’s vision is critical,” said Alex Sun, CEO and president of Mitchell. “With Debbie’s extensive and proven product management, engineering and sales background, coupled with her passion and values, she truly embodies all of the qualities that we seek in a Mitchell leader.”
Former Munson Corner Store in PA Reopens, Adds Auto Body Shop by Tyler Kolesar, The Progress
After remaining dormant for about 23 to 24 years, people traveling through Munson will be able to stop somewhere close to purchase a soda, snacks, sandwiches and more. They can also get an oil change. April 30 marked the grand opening of the Munson Corner Store and Munson Auto Body and Collision Repair shop. Owner Shawn Wilkinson calls it a “one-stop shop” for all vehicle and convenience needs. On the automotive side, Wilkinson said it will be a “full mechanical” shop and “after-market showroom,” including after-market parts, lift kits, custom paint work, rust repair, engine and transmission repair. On the convenience store side, Wilkinson currently sells hoagies, sandwiches, pizza, ice cream, milk shakes, and everything else that you might expect at a small store. “It’s a full convenience store,” Wilkinson said. “The sandwiches are made-to-order, too. So if someone comes in and wants a specially-made one, we make it right there.” Wilkinson said the store had been in his family for its entire duration, with his uncle Jim Moslak owning it
before his father Jack took over. About two years ago, Jack passed away, and Wilkinson toyed around with the idea of reopening the store. “I started cleaning everything up out of here and I thought maybe I could get into the mechanical (side of business),” Wilkinson said. “I’ve done
The new Munson Corner Store and Munson Auto Body and Collision Repair is open for business. Credit: Tyler Kolesar
mechanical work for years with auto body and specialized painting — so I thought I could get something going here on my own. “That’s when I thought about my dad. He always had thoughts about opening up (again), so I thought to myself, ‘I’m going to do it.’ And I started and it just carried on from there,” Wilkinson added. The corner store is open from 6 a.m. to 10 p.m. Monday through Friday, 9 a.m. to 10 p.m. on Saturdays, and 9
a.m. to 5 p.m. on Sundays. The auto shop is open from 9 a.m. to 5 p.m. Monday through Friday, and 9 a.m. to 2 p.m. on Saturday. Wilkinson said he has hired mechanics on the automotive side, but he has his wife, Amanda, and family helping out on the storefront. His mother, Shirley, came over Saturday to check things out and to help. For the time being, food items are take-out, and there is a patio/deck outside for those wanting to sit and eat ice cream. Eventually, Wilkinson would like to expand. “My plans for down the road are maybe adding on to a hoagie and bottle shop,” Wilkinson said. Wilkinson said is very happy to get things going, and he’s been very pleased with the support of others. “We’re excited and the community is excited to have something brought back into the area after so long,” Wilkinson mentioned. Wilkinson said both the store and the auto shop have the same phone number at 343-6893. That number can also be used to order food ahead of time. You can also call Wilkinson’s cell at 553-0264. We would like to thank The Progress for reprint permission.
ASA Collision Leaders Hold Meetings on Capitol Hill
ASA’s collision leaders met with key members of Congress and staff to discuss the impact of Most Favored Nation (MFN) clauses included in some direct repair agreements (DRP). Under an MFN clause, an insurer is guaranteed that it will receive prices that are at least as favorable as those provided to other carriers doing business with the collision repair facility for the same products or services. ASA members gave real life examples of the effects of the MFN clause on collision repair shops, consumers and nonMFN insurance providers. ASA President Dan Risley said, “We were encouraged by the receptive response on Capitol Hill. MFN clauses have been adversely impacting the collision repair industry for many years, and I feel confident that we are getting closer to a solution. Resolving issues of this scale requires time and persistence. As the voice of the industry in our nation’s capitol, ASA is committed to seeing them removed from all direct repair agreements.” For additional information about ASA, including past media releases, go to www.ASAshop.org , or visit ASA’s legislative website at www.Taking TheHill.com
www.autobodynews.com | JUNE 2016 AUTOBODY NEWS 15
CIC Finds More Questions Than Answers as it Begins Look at the “alt-OE” Parts Category parts out there, but I don’t know where the heck they are coming from or how Preliminary discussion at the recent they are getting out there. I’m in the dark Collision Industry Conference (CIC) about that.” held in Seattle, Wash., seemed to indiJohn Eck of General Motors cate there are more questions than anagreed that the “alt-OE” or “opt-OE” swers when it comes to the topic of categories have not been established “alt-OE” or opt-OE” parts. by the automakers, but he also does“Have we reached a point where n’t think “conquest” parts-matching we need an improved definition of rebates are involved. what these parts are?” Chris Northup, “The distribution network has chairman of the CIC Parts Committee, created this category, not the OEMs,” said, in asking CIC participants if it he said. “We can’t get involved in what was a topic worthy of more work by the dealer does, how he sells, what disthe committee. count he offers to the marketplace, nor For his part, CIC Chairman and how he has created a [parts] category California shop owner Randy Stabler with the information providers and supported the committee digging into who he’s trying to sell to.” the topic. But Eck did say GM has “outlet “There are aftermarket and used shop parts” sold by some dealers. parts providers purchasing brand new “Those parts are non-installed OEM parts from the dealer excess inventory from our then delivering those brand plants,” he said. “They new parts to the body shops might be scratched, slightly as ‘alt-OE’ or in some cases blemished, missing some as used parts,” Stabler said. trim work. Any of our deal“They are brand new in a ers can participate in that if box from the dealer. I think they choose.” that is a worthy item to have Whether those parts are Chris Northup as a discussion point. I know being sold as “alt-OE” or “optI get confused when an aftermarket OE” seemed unclear. Eck said he “bepart supplier deliver a brand new lieves” they are in the estimating OEM part in an OEM box to our systems as “OE surplus” and have difshop.” ferent part numbers to identify them as Stabler said he believes some deal- surplus. ers who sell some of those parts are then applying for the price-matching Knowing What To Expect rebates some automakers offer to help But this kind of confusion and incondealers compete with alternative part sistency led Brett Bailey of A&B suppliers. CARSTAR in Missouri to point out “Quite frankly, as an OEM, I’d be that one of the biggest challenges for feeling a little violated, because I’m shops is not knowing what to expect basically helping an aftermarket parts in terms of the different types of parts supplier or used parts supplier to make listed in the estimating databases as margin,” Stabler said. “alt-OE” or “opt-OE.” Representatives of a number of “If I get an estimate from an insurautomakers at CIC seemed to ance company that says ‘althave just as many questions OE,’ it can mean a plethora of about “alt-OE” parts as other different things,” Bailey said. CIC attendees. “I don’t have the option for “I can tell you that I’ve ‘OEM-blem’ or ‘OEM-overbeen trying to find out what run’; they all get lumped into opt-OE is myself,” Ben Cid one category. But that scratch of Mercedes-Benz said. “That or nick or whatever the case is Bill Eveland designation didn’t come from has to be repaired, which is the OEs. We don’t know what that is. additional labor that we struggle to get We’re trying to find the same thing compensated for. These parts are not out.” being categorized in the right manner Gary Ledoux of American Honda and placed on the estimate in the right concurred. “Honda doesn’t have ‘opt- manner. This problem needs to be fixed, OE parts’, we don’t have ‘blem-parts’, and needs to be fixed quickly.” we don’t have ‘second’ parts,” he said. Bill Eveland of Eveland Bros. “I’ve heard there are ‘opt-OE’ Honda Collision Repair Center agreed. by John Yoswick
16 JUNE 2016 AUTOBODY NEWS | www.autobodynews.com
“The database times are predi- clear that it’s a topic the CIC Parts cated on a new, undamaged panel, a Committee will be addressing at future part that out of the box can be scuffed meeting. and painted and put on the car” he pointed out. “I’ve yet to get [an optNeed to Measure Every Vehicle OE part] that meets that qualification Also at CIC in Seattle, California shop The insurance company owner Kye Yeung used slowmay win price-wise; we lose motion video of vehicle on our end. And it disrupts crash-testing to show how the workflow and increases vehicle design is increascycle time.” ingly transferring the energy One supplier of “optforces from a crash over, OE” parts at CIC agreed with around or under the occupant Bailey and Eveland. compartment of the vehicle. Kye Yeung “If we’ve going to be adThat transfer can result in vertising an opt-OE part, we are selling collision damage at the opposite end that as a brand-new OEM quality, unof the vehicle from where it was hit. blemished packaged part just like an “Estimators have a tendency just OEM would,” Bryan Mandell of B&R to look at the point of impact, and not Auto Wrecking said. “But the vetting follow that load path of energy that process is really up to the suppliers becontinues along the vehicle,” Yeung cause we have to provide that informasaid. “You basically need to check the tion to the estimating systems. There’s a whole vehicle.” very big difference…in the types of Yeung said insurers need to unparts that seem to fall into this category. derstand this requires additional labor. And that’s a big problem. We need to do He shared a page from I-CAR’s new a strong job of classifying those parts at “Vehicle Technology and Trends our end and selling them transparently, 2016” course that addresses this topic. as what they actually are.” It explains that the automakers, for exThe discussion in Seattle made it See alt-OE Parts, Page 19
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18 JUNE 2016 AUTOBODY NEWS | www.autobodynews.com
ommendations in our repairs. We also talked to them about preventing the Associations Introduce use of imitation parts on vehicles that are three years old or newer since this bills that New York associations are voids the warranty.” lobbying in favor of, including the NYSACTA and its affiliate assoUnfair Claims Settlement Bill which ciations stress that this is an ongoing strives to prevent arbitrary capping of process and plan to follow up with materials, and their Parts Procurement leadership meetings throughout the year. They have also encouraged members to meet with their local legislators to promote better understanding of industry concerns. Overall, the 2016 NY Lobby Day was successful and should prove beneficial to the collision repair industry in their state. Collision Repair Professionals in NY taught legislators and Kizenberger noted, “We regulators about the industry’s issues are dealing with a lot of new Bill which would prohibit insurance people in the legislative and regulacompanies from requiring shops to tory offices, so we had to introduce use a specific vendor or process to ac- them to our industry and get them up quire parts. to speed on the issues impacting our According to Kizenberger, “Our businesses; we want them to undergroup talked to legislators about what stand who we are and what problems it takes to repair today’s cars in terms we deal with on a daily basis, and I of new technology, training and think that now, after our 2016 NY equipment. Labor rates and proce- Lobby Day, our legislators and regudures also came up, and we explained lators understand our issues better the importance of utilizing OEM rec- than ever.” Continued from Cover
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alt-OE Parts
ample, are adding new structures to engage the barrier in small overlap crash-testing, “creating an additional load path for the crash forces.” “These extra parts, added to protect the occupants from a small offset collision, can result in the vehicle moving in a different direction than expected,” the I-CAR document states. “A collision in the front left, for example, may result in unexpected damage to the right rear. This makes it even more important to do three-dimensional measuring on every collision scenario.” John Yoswick, a freelance writer based in Portland, Oregon, who has been writing about the automotive industry since 1988, is also the editor of the weekly CRASH Network (for a free 4-week trial subscription, visit www.CrashNetwork.com). He can be contacted by email at jyoswick@ SpiritOne.com.
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Ford Approves Two UPOL Aerosols for Shops
Ford Motor Company’s Toxicology and Environmental Quality Office has approved the use of U-POL ACID#8™ and GRIP#4™ aerosols in any of their facilities—manufacturing, design and body shops. The official identity of U-POL in the Ford GSDB (Global Supplier Data Base) is AJR6A. ACID#8 Acid Etch Primer promotes paint adhesion and corrosion protection to difficult substrates, like galvanized steel and aluminium. The company said ACID#8 offers superior adhesion and fast drying properties, making it ideal for bare metal areas prior to application of primers and top coats. (U-POL Part UP0741V, Ford Part 196377. GRIP#4 Universal Adhesion Promoter is an all-in-one adhesion promoter for paints, adhesives and sealants. The company said it promotes proper adhesion on all automotive surfaces, from plastics to aluminum to painted surfaces. (UPOL Part UP0799, Ford Part 19642. “We are very proud to hear that Ford confirmed what we already knew. UPOL products are made to the highest quality standards and designed to save the professional time and money,” said Mike Sanders, VP, U-POL, North America.
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www.autobodynews.com | JUNE 2016 AUTOBODY NEWS 19
Continued from Cover
Counterfeit Parts
and tires for example. Anything that they can counterfeit for profit, they will.
Are you finding this is a growQ: ing trend and what is being done to combat these crimes?
The breadth of the problem A: was brought to our attention by the automobile industry. Individual
auto makers came to us and said, “It’s a problem, they are counterfeiting our products.” They asked if we would shepherd them along to develop a coalition. I’m happy to say that since then we assisted with organizing a coalition. They call themselves the Automobile Anti-Counterfeiting Coalition —the A2C2. It’s made up of almost every automobile manufacturer and they meet four times a year. We generally attend those meetings as well. They regularly provide intelligence and lead information to us. They’ve been very good partners. Last year alone based on our work with that coalition we opened up 35 cases. We had 12 criminal arrests, 16 indictments and 15 convictions. The 130 seizure incidents were worth an estimated $5.59 million MSRP.
Q: What we have found is that 85A: 95 percent of all counterfeit goods are coming from China. They Where are the counterfeiters based?
are either coming from China or transshiped to Hong Kong or to other countries. Just under 50 percent of counterfeit goods seized last year came directly from China. Just under 35 percent came from Hong Kong and five percent came from Singapore. We believe that all those goods are originating from China because Hong Kong and Singapore don’t have the manufacturing capabilities that China does, but the goods are transshipped through Hong Kong and Singapore where the manifest is being changed in order to trick U.S. customs. I happened to be in China last September visiting with the Chamber of Commerce, various companies, embassies and Chinese law enforcement. There was a case where the Chinese
Ministry of Public Security took down an operation involving counterfeiters in China who were selling counterfeit Ford brake pads and air bags. Counterfeiting is a global issue. It’s very easy for the counterfeiters to start up websites and sell things online. The operators of some of these websites are to deceive the public. Sometimes the intent is to just sell to people who know they are going to get a counterfeit part, hoping that they believe the consumer feels the counterfeit part is doing their job. It varies who they target. Potentially, criminals could be doing this until the automobile manufacturer serves a cease and desist order or civilly take these websites down. It’s a trademark violation to represent a counterfeit good as authentic on copyright-infringing websites. It’s so easy these days to start websites. They have very good webmasters who put these things together; they are very advanced. Sometimes a site is up for a month, and then it gets shut down and they are ready to go with another illicit website.
What should collision repair Q: shops be aware of in regards to counterfeit parts?
What we try to tell the conA: sumer is to make sure they are buying OEM parts. If not, it should be
from a reputable distributor that can be confirmed with the manufacturer. If there is a doubt, there should be a legitimate phone number to call. Go that extra mile when purchasing these parts for customers to ensure these are legitimate parts. A lot of it comes down to buyer beware. If it’s too good to be true, it usually is.
What is the biggest concern in Q: regards to counterfeit parts? Certainly the consumers’ health A: and safety is at risk anytime they get into a car with a counterfeit
part. We’ve seen counterfeit safety belts that weren’t secure and air bags that have exploded so dramatically they probably would have done harm had they gone off. Some of them even failed to deploy. We actually investigated someone who was illegally smuggling counterfeit airbags into the United States. Along with the National Highway Transportation Safety board, we seized 10 of them. Eight failed to deploy and
20 JUNE 2016 AUTOBODY NEWS | www.autobodynews.com
two would have deployed in a manner that would have harmed the consumer. Those are the kinds of things that keep me up at night. It’s the consumer’s health and safety, especially when you have family members and kids and everyone else getting into a vehicle with counterfeit brake pads. It’s maddening.
They also seized the counterfeit air bags, and US and Chinese currency. It was an extremely successful operation.
smuggling them into the United States. They thought they were being cute by driving them down from Canada into Northern WA; then they would mail them via US mail to repair shops. They did that because they thought they could disguise that they were coming from the United States versus coming from overseas. We arrested one as he was smuggling a batch coming in. It led to his brother being indicted. We shared the information with the Chinese Ministry of Public Security in Beijing and they shut down a manufacturing facility and made four or five arrests.
issues when they are procuring items. We have a general procurement product that we can share as well as awareness training. It is called Acquisition Professional Training: Counterfeit Awareness, Mitigation, Identification and Reporting from the National Intellectual Property Rights Coordination Center.
How should shops get in touch with you if they suspect they Q: have accidentally purchased any coun-
terfeit goods and want to report it?
Do any specific cases come to They are absolutely welcome that you can share? to contact us. We’ve heard Q: mind A: from them in the past. We’re always Two summers ago a couple of open to sharing information with anyA: Canadian citizens were pur- one about counterfeiting. We can cerchasing air bags from China and tainly help them with supply chain
For more information, visit www .iprcenter.gov or email iprcenter@dhs .gov.
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ECS Cautions Collision Repair Shops About Use of Non-Licensed VIN Certification Labels by Stacey Phillips, Assistant Editor
Nearly 18 years ago, Dave Walden, an engineer and car enthusiast, used to spend his free time creating decals for his collector cars. Word soon spread and he was asked to make a VIN sticker for a 1970 Chrysler. Working out of his basement with less than $100, he began producing all types of decals, from emissions stickers to wiring labels. Walden now estimates he has manufactured close to 20,000 different decals since he launched his
company in 1999, ECS Automotive Concepts. Based in Chesterfield, MO, Walden said the company is the only licensed provider of factory exact VIN certification decals, tire pressure labels and emissions decals. “These federal safety labels contain important vehicle safety information,” said Walden. “A licensed VIN product protects the body shops, the insurance companies and the automobile manufacturers from potential lawsuits. A non-licensed product places those venues in an unwanted
liability situation if safety information is incorrectly listed.” Walden said he pioneered and developed the replacement VIN program in September of 1998. The following year was a big turning point for him. On December 13, 1999, Ford licensed Walden to manufacturer their labels. This was later followed by Chrysler and other car manufacturers such as Toyota, Ferrari and Fiat. Walden said it was then that he realized he had started a business. Next, he needed to decide
what to call his new entity. The names of his children came to mind. The initials of his company – ECS – are the three first letters of their names, Erin, Conner and Sarah. Watching his three children ride their electric cars and bikes around his large unfinished basement gave Walden an idea on how to test the durability of the labels. “I would stick the decals on their handle bars and on the seat of their bikes because they use them so much,” said Walden. “I thought ‘what a perfect way to check to see the
Executive Director of IABA Conducts Blind Test of Certified & Non-Certified Labels
Tony Passwater, executive director of the Indiana Autobody Association, has had a lengthy association partnership with ECS for a number of years. Passwater stated, “As an association, we are always looking at products and services that will benefit our members, and this is how I ran across ECS. At a NACE several years ago, I stopped by a booth that caught my eye about label replacements, and met Dave Walden. During the short discussion, many interesting points were made
about the difference between certified verses non-certified labels. Having seen the other two providers and listening to how they were ‘just as good,’ I decided to do a completely blind test of all three offerings. I heard the sales pitches from all three, and all three said they were the best. It sounded like what customers hear when they go to a body shop! So I decided to test this.” Passwater used multiple clients across the United States to order spe-
22 JUNE 2016 AUTOBODY NEWS | www.autobodynews.com
cific VIN Certification Labels, one each from Ford, Chrysler and General Motors. Part of the test was to determine if the provider did any due diligence on the information provided for reproduction. “I was worried about someone photoshopping a label to do something illegal,” said Passwater. Only one provider caught the issues, ECS. The other two provided labels that could not represent a valid vehicle. Then he tested the appearance of the label compared to the
original. He said that only ECS produced labels exactly like the original ones … the other two had wrong sizes, no logos when present, and not the same paper. This was so evident with the Ford labels, said Passwater. And finally he tested the bar codes. He said ECS was the only one that actually scanned as designed. The other two did not. The test results were released to the industry, and even though it was very clear labels produced by other than ECS were inferior in every
durability of how they work.’” He said the company’s products use the same tamper-resistant materials utilized by the original equipment manufacturers. The company guarantees that every VIN decal purchased will look exactly like the one that originally came on the vehicle. “You will never receive a ‘one decal fits all’ style that is being offered by the ‘pretenders’ in the industry,” said Walden. He cautions body shops about companies that use manufactured disclaimers on their non-litest area, some industry representatives discounted the results. “I was at a loss, as if I was in cahoots with ECS in some way,” said Passwater. “I attend a great number of national events including CIC, and when we get into a discussion about aftermarket parts and how they do not fit or replicate the OEM parts, I see no difference with this as well … cheap labels are just knock-offs of the originals and nowhere close to what I have seen with what ECS produces.”
censed products. In addition to complying with the original federal VIN regulations, ECS labels are approved and commissioned by the original equipment manufacturer. “This eliminates the possibility of impropriety that is
Canada.
In addition, Walden said that ECS is a preferred vendor for several MSOs. The company has been working with Avis and Budget over the last couple of years for their label replacements.
ECS Automotive Concepts is based in Chesterfield, MO
perpetuated by generic decals that have no approval from the OE manufacturer,” said Walden. He said it has been a big undertaking to get every decal on every car manufactured since 1970. The company is also licensed in
“My mandate is: if you do it right the first time and cover everything 100 percent, you never have to look in the rearview mirror,” said Walden. For more information, visit http://www.ecsvin.com/.
Ultravent: INDASA’s New Multi-Hole System
Building on 36 years of experience in the development of highly advance coated abrasives, INDASA presented a new multi-hole technology to the market—the Ultravent system. The company said the Ultravent system aims at establishing new standards in the industry and at boosting productivity in body shops. Ultravent is more than just a multi-hole system applied to INDASA Rhynogrip discs. The Ultravent system combines abrasive discs with interface pad and an innovative backing pad that utilizes patented vent channels that maximize air flow. Together, these three elements make the most powerful integrated vacuum sanding system, according to the company. With a 57-hole configuration in finer grits (P220 to P2000) and 21 holes in coarser grit (P80 to P180), Ultravent abrasive discs are available in the Film Line, HT Line and Plus Line, always with a 150mm (6 inch) diameter grip system. The Ultravent system can still be completed with the INDASA’s Dust Extraction Unit and Orbital sander.
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Team Penske’s Simon Pagenaud Races PPG-Painted Chevy to Victory in Alabama
Driving his PPG-painted car, the No. 22 PPG Team Penske Dallara/Chevrolet, Simon Pagenaud took the checkered flag in the Honda Indy Grand Prix of Alabama on April 24 at Barber Motorsports Park in Birmingham.
Simon Pagenaud, driving his PPG-painted car
It was Pagenaud’s second consecutive Verizon IndyCar Series win. The previous week, Pagenaud, a native of France, raced to victory in the Toyota Grand Prix of Long Beach, also while carrying the PPG colors. Pagenaud now has captured two victories and two second-place finishes for Team Penske in the first four races of the 2016 season. His sizzling pace has put him at the top of the series’ driver point standings in just his second season with Team Penske.
Pagenaud’s car is the latest of Team Penske’s cars to wear a PPG coat. PPG has been a longtime major sponsor of Team Penske with an overall business relationship extending more than 30 years. The race car features a blue and white PPG water-based finish, and, like other PPG-sponsored Team Penske cars, it prominently displays the PPG logo. “It’s exciting for us to see Team Penske and Simon Pagenaud do so well on the race course,” said John Outcalt, vice president, global automotive refinish. “We’ve had a strong relationship with Penske Racing for several decades and that’s based on a mutual commitment to deliver exceptional performance and exceptional products. Neither Penske nor PPG will settle for anything less.” PPG has become Penske Corporation’s exclusive supplier of refinish coatings for its racing, truck leasing and automotive collision repair subsidiaries and facilities. To learn about PPG products, call (800) 647-6050 or visit www.ppg refinish.com. For info about Team Penske, visit www.teampenske.com. For additional information, contact Cynthia Schauer, schauer@ppg .com (440) 572-2800.
New PartsTrader/ CollisionLink Integration
Original equipment (OE) parts dealers and their collision shop customers can now use a single streamlined workflow for electronic parts ordering with the software integration of PartsTrader® and CollisionLink®. Over 1,700 dealers are currently using this integration. “With the integration enabled, our parts team is able to match parts numbers quickly and efficiently. Incorrect parts numbers are quickly identified and corrected, saving us considerable time, especially on larger jobs,” said Steve Richardson, parts manager with David McDavid Honda of Irving, TX. “The increase in accuracy has also helped lower our return rate as well.” Collision repairers submitting their quote requests in the PartsTrader application will receive quotes back from participating dealers in PartsTrader with approved OEM pricing programs applied. Similarly, dealers will use the CollisionLink system to apply available OEM pricing programs to PartsTrader quotes and orders without leaving the CollisionLink solution. The integration is being rolled out across the US.
3M Kicks-Starts CREF Drive for Donations
3M began the Collision Repair Education Foundation’s (CREF) “summer drive” for product donations of tools, equipment, and supplies through a $1.1 million donation of color match film products to 300 collision schools programs. The CREF is seeking industry members’ support in providing in-kind donations to assist high school and college collision repair school instructors who face limited program budgets. These tax-deductible donations will be distributed to collision school programs at the beginning of their fall semester. “We know that collision program budgets can be limited, and it is important that our future technicians can learn using the latest technology available to better prepare them for entering the workplace” said Jim Falteisek, US sales & marketing director for 3M Automotive Aftermarket Division. Donations can be made by contacting Director of Development, Brandon Eckenrode at 847-4635244 or Brandon.Eckenrode@edfoundation.org.
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Western Associations
Ed Attanasio is an automotive journalist based in San Francisco, California. He can be reached at era39@aol.com.
New CAA State President Ted Stein Discusses Industry and its Future with Ed Attanasio
Ted Stein, 52, has been an officer for the California Autobody Association (CAA) for many years, and for 201617, he is the organization’s State President for the second time. Stein is the Fixed Operations Director at Penske
The new State President for CAA Ted Stein (left) is pictured here with Alan Mulally, the former CEO of Ford Motor Co.
Ford in La Mesa, CA and has a total of 38 years in the industry. Autobody News sat down recently with Stein to discuss the state of the collision repair industry in California and nationwide.
What are some of the obstacles Q: that body shops are encountering now?
A:
So the struggles today are the same as they were 20 years ago. Getting paid for everything you need to do in order to return these cars to their pre-accident physical condition is still the main issue. Today’s cars are so sophisticated and training is ongoing and continuous if you want to stay upto-date. The expenses keep going up and yet our rates are the same after twenty years, so we’re being held back that way when all we want to do is a good job. People say there are not enough trained technicians, but I don’t believe there is a shortage. I think there is an over abundance of repairers. There’s too much capacity, so if 30 percent of the shops in the country closed tomorrow, we’d have an ample supply of available technicians. So have you had any problems Q: with anybody trying to take your employees?
Somebody once said that the A: reason body men have wheels
on their tool boxes is because they jump ship so much, but we’ve been blessed with a lot of longevity. We haven’t had that problem. I’m told it seems like if you have one slow pay period, technicians are looking to move on. It’s tough and other shops often tell me that the loyalty just isn’t there. That’s one of the strange things about this dealership, we’ve had so many employees with 2530 years of service here and everybody that comes to visit says that’s just unheard of. You can take care of your people and weather the storms and sometimes it’s not all about the paycheck. My son wanted to go into body and paint and I just wasn’t going to hear of it. It’s not the same business it was when I got into it. His argument was that I’ve had a great life and it provided well for all of us. And then I told him that’s why you’re going to college and you better stick with it.
What do you think about the Q: “Rush to Aluminum” that has been a big deal for the past 2-3 years
while shops gear up for these new vehicles?
There’s a race to make the car A: stronger and lighter. And if there’s somebody with that technology
that can bring it to an auto manufacturer – that’s your next billionaire. That race continues. What the auto manufacturers are spending to save ounces on a vehicle and still make it safe – it’s jaw dropping. So I think you’ll continue to see material changes, and I believe many of them haven’t even been invented yet.
Do you think self-driving cars Q: will hurt the collision repair industry?
I have to admit that I’m a little A: nervous about these autonomous vehicles. A friend of mine, George
Avery from State Farm, said that in a world where it’s all autonomous vehicles--do they still need me and you? And it was a great question because these vehicles don’t get into accidents. So, I told him that there will always be shopping carts that run into cars and trees and hailstorms that fall on vehicles. There will always be body shops,
26 JUNE 2016 AUTOBODY NEWS | www.autobodynews.com
but not as many once self-drivers become prevalent.
What would you tell somebody Q: considering entering this industry now – either as an owner, technician or estimator?
To someone who wants to own A: a shop, I would tell them that there is still opportunity for the stand-
alone collision repairer to make it and be successful, but they’re going to have to know their numbers. I would strongly urge them to be involved in a trade association. They need to be an active participant in their facility and work on the business as much as they work in the business. For someone entering the industry as a tech or estimator, I think it’s a great business. It has its ups and downs—it’s a retail business and there are all those challenges in the retail world but there’s always somebody coming up with a niche. The cars
are safer today and they just don’t wreck as frequently. There’s crash avoidance technology like crazy and it’s only going to increase at a high rate. And I see consolidation, but I actually believe that it’s going to peak at some point. I don’t think that’s a viable book of business for any insurer to have all their eggs in two or three consolidators’ baskets. That’s just my personal opinion. People say that prior to 1990 Q: was the Golden Age of collision repair, but now many shops say they’re
chronically underpaid by the insurance companies. Do you agree with that?
Yes, that’s the case because it’s back to the capacity issue. A: There’s always the guy down the street
that’s willing to do it for less to get the volume because he can’t get the volume otherwise. In many ways, it feels like a See Ted Stein Discusses, Page 29
www.autobodynews.com | JUNE 2016 AUTOBODY NEWS 27
GM Manager Addresses State of Collision Repair Business; Considering Certification Program “Vehicles are complex, the dynamics of our stakeholder relationships are During a recent Verifacts Guild 21 wecomplex, and the repair process is as binar, General Motors manager John well,” said Eck. “Sometimes it’s interEck talked about the comesting and even necessary to plexity of the collision repair take a step back and all of the industry, the importance of changes we have seen and the quality repairs and how the rate of change that will clearly company is considering the indicate that this is clearly not possibility of establishing an going to slow down on us.” OEM collision repair certifiHe said there are several areas cation program. of concern currently working John Eck, manager Eck said the ultimate goal of wholesale dealer against collision repair shops. is a quality, safe repair for the channel for General One of these is that the equity Motors Customer customer. “That’s who I work balance of influence of a repair Care & Aftersales for,” said Eck, the manager of is in flux, whether that inwholesale dealer channel for General volves managing relationships, metrics Motors Customer Care & Aftersales. or costs. “The collision repair facility “We want the outcome to be a satisfied feels the pressure in how a safe, quality customer driving away in a vehicle that repair is completed,” said Eck. has been repaired to pre-crash condiEconomics plays a key role in this; tions using the right procedures, parts, however, he said the concern is the point processes and quality checks. There is of balance when economics overrule no alternative.” certain repair decisions. With more than 25 years of autoEck said that OEMs can assist in the motive aftermarket experience with following areas: ease of repairs, actual General Motors, Eck has held numerous quality of repairs, and technician readifield, marketing and management posiness for new technologies. tions in several business segments in the When it comes to the ease of repairs, United States, Canada and South Africa. he said that OEMs can help improve reby Stacey Phillips, Assistant Editor
28 JUNE 2016 AUTOBODY NEWS | www.autobodynews.com
pair procedure content to make it easier to access. In addition, OEMs can take the repair learnings from body shops and share them with the teams that work with vehicle development engineers. Eck is finding that the actual quality of repairs is an area that collision repairers are looking to OEMs for support and said OEM certification is a step in that direction.
to industry age numbers, another worry is whether or not the training that is taking place is actually being replicated in the shops. “We have to leverage existing technologies and use some technologies that are in other industries to help audit and verify repairs,” he said. He mentioned there are additional factors causing change in the industry, such as MSO growth with the rise of
During the webinar, he shared data with attendees on repairs that were done on GM mid-size SUVs over a three-year span. Looking at the percentage of vehicles that were being repaired versus replaced, it was found that over 50 percent of the time they were being repaired. “We are very concerned about the repair quality of the vehicle coming out,” said Eck. Technology readiness is another big concern for the industry, especially for OEMs, according to Eck. In addition
consolidations. In response, GM is working with MSOs to understand their concerns in order to help better meet their needs. “The industry has already changed,” said Eck. “We see an industry that needs to expand and grow and be ready for the challenges that I see coming down the pike from the OEMs’ perspective.” To respond to some of these changes in the industry, GM recently redesigned its website (www.genuine gm-
“We see an industry that needs to expand and grow and be ready for the challenges that I see coming down the pike from the OEMs’ perspective,” — John Eck, manager at GM
parts.com) to better support collision repairers. There is now content for both consumers and professionals. GM is also currently looking at the impact on the industry in the following areas: ● OEM certification programs; ● Cost to shop for tools and training; ● Proliferation of collision crash avoidance and telematics; ● OEM repair procedure requirements and influence; ● Change from just selling OEM parts to focus on the customer and a quality and safe repair. “The solutions we may come to find out may not necessarily be what some want to hear,” said Eck. “At least if we acknowledge these points, we can then collaborate together, on ways to minimize the negative impact that they might have on the collision repair business.” With the overwhelming speed of change, Eck said that stakeholders need to work together and collaborate to better understand the issues at hand. This includes repairers, insurers and OEMS. “We can’t do this alone,” said Eck. “We see huge benefits of collaboration and integration.” Eck said GM is planning to put
more emphasis on tech repair and support. By understanding the repair procedures up front, it will help drive the correct parts decisions to ensure vehicles are being repaired to OEM standards. In regards to General Motors’ plans for a possible certification program, Eck said the company agrees with certification but wants to ensure there is a focus on the output. He said it will take some time and stressed the importance of having discussions with stakeholders about how to best move forward. “We can’t look at it from just GMs perspective,” said Eck. “We need to look at the rest of the stakeholders involved.” Eck said the requirements to become a certified/authorized repair facility include tools, training, facilities, processes, tracking and OEM specific requirements. Areas that GM will be focusing on include a combination of industry outreach, repair procedures, training and verification. The desired outcome is a quality, safe repair that restores the vehicle back to pre-crash condition. “You and your repair facility want your output to be a product you would put your family in without question or concern,” said Eck. “You want your customers to be satisfied.”
Continued from Page 26
Ted Stein Discusses
race to the bottom. It simply cost more to repair today’s vehicles compared to yesterdays’. But there are some insurers that are more concerned with CSI and quality repairs and retention – right? Retain that insured so he renews his policy. Now of course they all have to be cognizant of claim costs – right? But I think at some point retention becomes more important than claim cost.
Steck Manufacturing’s Antenna Wrench II
Removal of antennas on vehicles can become difficult, especially with the raised hood design that prevents many tools from allowing access to the bezel nut. Steck Manufacturing Company said the Antenna Wrench II works in conjunction with or independently with its original Antenna Wrench (21600). Made in the United States, the Antenna Wrench II is laser cut from rugged steel then grit blasted and plated to give it a
What would you say to shops Q: that are thinking of getting involved in the CAA?
Well, you wouldn’t be a doctor and not be a member of the A: AMA, right? I don’t know if people
understand the value that the CAA brings to their facility. This is my second time as State President, because I believe that this industry can exist where shops can be profitable. There’s a triangle here (insurers, vendors and repairers) and I believe we can achieve a triple win and everyone can succeed. Some folks tell me I’m crazy, but I believe it can happen.
Antenna Wrench II
strong and polished finish. It measures 4 ½ inches x 1 ½ inches x .4 inches. The company said it can expand coverage to more vehicles, such as the removal of difficult Dodge pickup antenna due to the raised hood design. The Antenna Wrench II works as a two, three- and four-notch bezel nut wrench of any diameter. Steck Manufacturing said it replaces the need for an antenna nut socket wrench set with one tool, saving space, money and time searching for the right socket.
www.autobodynews.com | JUNE 2016 AUTOBODY NEWS 29
Chief’s 30th Anniversary as SkillsUSA Sponsor
For 30 years running, Chief has sponsored the Collision Repair Technology (CRT) Championship at the SkillsUSA® National Leadership and Skills Conference. This year’s conference takes place June 20-24 at the Kentucky Exposition Center in Louisville, Ky. “As the collision repair ‘level of difficulty’ grows along with the sophisticated advances OEMs are making in technology and materials, we as an industry need to look at how we can attract, train and maintain qualified technicians to repair innovative new vehicles,” said Richard Perry, OEM and strategic account sales manager for Chief. “SkillsUSA brings us the top high school and college students from around the country to compete for a national collision repair technology title. I invite anyone in the industry to come and see what our future looks like. I know they will be impressed.” Chief will provide two different measuring and pulling systems for the contest. A collision-damaged truck will be measured on a Chief Impulse®E/VHT frame rack using the Chief UMS “Universal Mechanical System.” A damaged unibody car will be held on a Globaljig presented by Chief bench and measured with a Chief LaserLock™ LiveMapping™ computerized
measuring system. SkillsUSA committee members and judges are all volunteers that take a week out of their schedules each year to support the largest gathering of vocational students in North America. Volunteers include Perry; Ken Boylan, Chief University global training manager; Mike Croker, chief central/northeast sales manager; Bob Keith of CARSTAR; Quinn Machan of Pompano Ford; John Ressler and Tom Beachem of Nationwide Insurance; and chairman Ken Soupene of Collision Train, who was a senior Chief University instructor for many years. The winning college and high school CRT Champion students each will receive a free registration for any upcoming Chief University course, a $985 value. Chief training has been certified by the National Institute for Automotive Service Excellence (ASE) for compliance with the Continuing Automotive Service Education (CASE) Standards. Most Chief University classes are approved for I-CAR credit hours through the I-CAR Industry Training Alliance® program. For more information about Chief, visit www.chiefautomotive.com, contact your local Chief distributor or call (800) 445-9262.
Jeff Peevy Recounts History of Training in the Industry
AMI’s Jeff Peevy presented “The History and Evolution of Training in the Collision Repair Industry.” at the recent WIN Conference in Tampa. Peevy reminded WIN attendees that training was achieved through ap-
AMI’s Jeff Peevy presented “The History and Evolution of Training in the Collision Repair Industry.”
prenticeships in the early years, going back to the early 1900s when the internal combustion engine was developed. “As the number of vehicles increased during World War I and World War II, there became a need to separate mechanical repairs from paint and body work, and though formal training started to take hold, it was mostly driven by sales initiatives with DuPont, for example, opening
Collision Repair Industry Mourns Loss of James Moy
Technician Training Program and began focusing on structural repair, reOn Sunday, April 24, tragedy struck the finishing and damage analysis. Moy collision repair industry with the pass- achieved I-CAR Individual Platinum staing of James Moy, beloved consultant, tus and became an ASE-certified master mentor and friend to hundreds of indus- collision repair/refinish technician and try professionals around the country. damage estimator. In addition to being a Within hours of his untimely death, so- licensed and bonded adjuster in over ten cial media outlets were filled with an states, Moy spent part of his career as an outpouring of love and symI-CAR instructor. Moy’s expepathy which identified Moy rience in the industry eventuas “knowledgeable and pasally led him to become a coach sionate” and “one of the most for VeriFacts Automotive, and influential people I have enhe also lent his expertise as a countered.” At 8:28 pm on Senior Consultant for PreciApril 24, 44-year-old Moy sion Auto Group, aiding other was thrown from his motorcycompanies as well, including cle in Lakeview, NY as he assisting Larry Montanez with James Moy rode alongside longtime friend training courses and shop evalLarry Montanez of P & L Consultants. uations for P & L Consultants. An avid Moy was pronounced dead at the scene. motorcyclist, Moy also belonged to the Everyone who met James Moy consid- IDONTKNOW MC (Motorcycle Club) ered him to be a mentor and a friend, and where his brothers knew him as Chopthis was evident during his viewing in sticks. Everyone who knew James Moy Brooklyn on Thursday, April 28 as fam- will never forget his friendly personality ily, friends and business associates and his eagerness to offer advice on flooded the funeral home and streets out- proper repair procedures. In his short side to say their final farewells. There time on Earth, he made countless contriwere 750 people in attendance, includ- butions to the collision repair industry ing collision repair professionals, shop and positively influenced a multitude of owners, industry leaders, motorcycle industry professionals. He will be greatly clubs and skin care sales people. Moy missed, and his loss will be deeply felt began his automotive career in the for years to come. A memorial scholarearly 1990s, working as a tow truck op- ship has been established to honor erator for a collision repair facility. He James Moy, and donations can be made soon attended the New York State Auto at www.gofundme.com/JamesMoy.
Acura of Westchester
by Chasidy Rae Sisk
30 JUNE 2016 AUTOBODY NEWS | www.autobodynews.com
training facilities in the 1960s. Formalized training grew throughout the 1970s, changing focus to technical knowledge near the end of the decade leading to the establishment of ICAR in 1979. Training developed throughout the 1980s but, during the 1990s, the collision repair industry began seeing training as a business requirement, rather than a way to meet the need to learn. Modern training trends reveal that over 50% of training is achieved online or via virtual classrooms. Peevy predicts that this number could increase as much as 70% by 2020. He believes the future of training will become more learner-centered and results-focused as it moves from being seen as a way to meet external requirements to a way of maintaining a sustainable competitive advantage. Peevy said that the training of the future will cater to individual learning styles which will help measure the effectiveness of the training. He stated, “Learning is the key. How we get it is less important than getting it. What you learn makes a difference in performance, not how many courses you’ve taken.”
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www.autobodynews.com | JUNE 2016 AUTOBODY NEWS 31
Florida Judge Dismisses “Price Fixing Claims” in MDL Case by Stacey Phillips, Assistant Editor
A Florida judge ruled in May that the price fixing claims brought forward in the multi-district lawsuit were not enough to reconsider the antitrust claims, which were dismissed earlier this year. The new evidence was presented to Judge Gregory Presnell in March by Eaves Law Firm of Jackson, Mississippi on behalf of five states: Indiana, Mississippi, Louisiana, Tennessee and Utah. Earlier this year, Presnell dismissed the plaintiff’s antitrust claims with prejudice (meaning that the claims cannot be refiled). Following this decision, Eaves Law firm submitted new evidence to the Florida courts asking Judge Presnell to reconsider the dismissal of the antitrust complaints. Allison Fry, of Eaves Law Firm, said there are limited grounds in which a court can reconsider an order, including the availability of new evidence. According to Judge Presnell, the plaintiffs made no such showing that the evidence was previously unavailable.
“Where a party attempts to introduce previously unsubmitted evidence in support of a motion to reconsider, the party must make some showing that the evidence previously was unavailable,” Presnell wrote in court documents. “The closest they come is a statement that the new evidence was unavailable at the time their Second Amended Complaint was filed. However, the Second Amended Complaint was filed on March 21, 2015, while the Order was not entered until nearly a year later—on February 22, 2016. The Plaintiffs offer no explanation for their failure to bring this information before the Court during that time.” He continued that, “Even if they had provided a legitimate justification for their delay in raising it, the Plaintiffs’ ‘direct evidence of price fixing’ would not suffice to save their antitrust claims, which were dismissed due to a failure to properly allege the existence of a collusive agreement to fix prices.” Presnell said that the statements provided did not identify any defendants that allegedly participated in the agreement to fix prices and said, “These vague assertations do not add
Axalta Cruises into Ocean City, MD
The 26th Annual Cruisin’ Ocean City in Ocean City, Maryland took place May 19–22. Axalta Coating Systems supported this show as well as several other custom car shows across the country this year. Axalta was in Ocean City with Paul Quinn of Design Brilliance, who pinstriped a 1932 Ford Roadster painted in 1956 Thunderbird Peacock Blue with Axalta’s Cromax® ChromaPremier® basecoat. The car, owned by Bill Towers of
1932 Ford Roadster
Milford, Delaware, was selected as Detroit Autorama’s Painless Performance/ STREET RODDER Top 100 winner. Cruisin’ Ocean City attracts more than 3,400 custom cars, hot rods, street machines, classics and more from 20
states and Canada. Axalta representatives were onhand to offer show attendees examples of automotive art created with the company’s paint including all its global refinish brands: Cromax, Standox® and Spies Hecker®, as well as the Hot Hues™ line of custom colors. Axalta also featured its recently announced 2016 Paint Outside the Can Contest. The contest is an invitation to automotive painters from across the United States and Canada to unleash their creativity using any Axalta-branded coating system to paint and decorate an unused, standard one-gallon paint can. Axalta’s event website includes information about the shows and Axalta’s participation. The shows enable various types of car enthusiasts to interact with the company, gather first-hand information about paint use and garner application ideas. To learn more about Axalta, visit www.Axalta.us and follow them on their North America Refinish social media channels.
32 JUNE 2016 AUTOBODY NEWS | www.autobodynews.com
any weight to the Plaintiffs’ existing allegations.” The following statements he was referring to were submitted to the courts by Eaves Law Firm: “Plaintiffs obtained a statement from a Progressive employee who stated unequivocally that body shops have no say in the setting of their own labor rates, that the insurance companies ‘get together at big meetings’ to set body shop labor rates, and that the insurance companies uniformly apply the labor rates agreed upon at these meetings. This representative even identified when the next such meeting was going to occur. “Plaintiffs additionally obtained a statement from a State Farm representative who stated State Farm intentionally suppresses and fixes body shop labor rates, and that State Farm’s labor rate survey is a sham to justify its intentional fixing of labor rates.” The anti-trust lawsuit was first filed in Mississippi by 20 auto repair shops in February 2014 against 39 insurance companies. Eaves Law Firm subsequently filed more than 20 others. The lawsuits were eventually consolidated for pretrial purposes and the
law firm now represents 500 shops across the country. In the lawsuits that have been filed, the plaintiffs allege that the defendants, “engaged in an ongoing, concerted and combined intentional course of action and conduct to improperly and illegally control and depress automobile damage repair costs to the detriment of the plaintiffs and the substantial profit of the Defendants.” The plaintiffs also claim that the defendants engaged in price fixing, compulsory use of substandard parts and boycotting shops that refuse to comply. Autobody News will continue to keep readers informed about this lawsuit.
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www.autobodynews.com | JUNE 2016 AUTOBODY NEWS 33
OSHA’s Final Rule to ‘Nudge’ Employers to Prevent Workplace Injuries, Illnesses The U.S. Department of Labor’s Occupational Safety and Health Administration (OSHA) issued a final rule in May to modernize injury data collection to better inform workers, employers, the public and OSHA about workplace hazards. With this new rule, OSHA is applying the insights of behavioral economics to improve workplace safety and prevent injuries and illnesses. OSHA requires many employers to keep a record* of injuries and illnesses to help these employers and their employees identify hazards, fix problems and prevent additional injuries and illnesses. The Bureau of Labor Statistics reports more than three million workers suffer a workplace injury or illness every year. Currently, little or no information about worker injuries and illnesses at individual employers is made public or available to OSHA. Under the new rule, employers in high-hazard industries will send OSHA injury and illness data that the employers are already required to collect, for posting on the agency’s website. Just as public disclosure of their kitchens’ sanitary conditions encourages restaurant owners to improve food safety, OSHA expects that public disclosure of work injury data will en-
courage employers to increase their efforts to prevent work-related injuries and illnesses. “Since high injury rates are a sign of poor management, no employer wants to be seen publicly as operating a dangerous workplace,” said Assistant Secretary of Labor for Occupational Safety and Health Dr. David Michaels. “Our new reporting requirements will ‘nudge’ employers to prevent worker
competing to hire the best workers will make injury prevention a higher priority. Access to these data will also enable employers to benchmark their safety and health performance against industry leaders, to improve their own safety programs. To ensure that the injury data on OSHA logs are accurate and complete, the final rule also promotes an employee’s right to report injuries and ill-
injuries and illnesses to demonstrate to investors, job seekers, customers and the public that they operate safe and well-managed facilities. Access to injury data will also help OSHA better target our compliance assistance and enforcement resources at establishments where workers are at greatest risk, and enable ‘big data’ researchers to apply their skills to making workplaces safer.” The availability of these data will enable prospective employees to identify workplaces where their risk of injury is lowest; as a result, employers
nesses without fear of retaliation, and clarifies that an employer must have a reasonable procedure for reporting work-related injuries that does not discourage employees from reporting. This aspect of the rule targets employer programs and policies that, while nominally promoting safety, have the effect of discouraging workers from reporting injuries and, in turn leading to incomplete or inaccurate records of workplace hazards. Using data collected under the new rule, OSHA will create the largest publicly-available data set on work injuries
“Since high injury rates are a sign of poor management, no employer wants to be seen publicly as operating a dangerous workplace” — Dr. David Michaels
34 JUNE 2016 AUTOBODY NEWS | www.autobodynews.com
and illnesses, enabling researchers to better study injury causation, identify new workplace safety hazards before they become widespread and evaluate the effectiveness of injury and illness prevention activities. OSHA will remove all personally identifiable information associated with the data before it is publicly accessible. Under the new rule, all establishments with 250 or more employees in industries covered by the record-keeping regulation must electronically submit to OSHA injury and illness information from OSHA Forms 300, 300A, and 301. Establishments with 20249 employees in certain industries must electronically submit information from OSHA Form 300A only. The new requirements take effect Aug. 10, 2016, with phased-in data submissions beginning in 2017. These requirements do not add to or change an employer’s obligation to complete and retain injury and illness records under the Recording and Reporting Occupational Injuries and Illnesses regulation. The final rule is available on Federal Register at: https://s3.amazonaws .com/public-inspection.federalregister .gov/2016-10443.pdf For more information, visit www .osha.gov.
Young Consumers Much More Trusting in Automotive Technology, Driverless Vehicles
Trust in automation technology is very much age dependent, as younger consumers have a notably higher level of confidence in the technology than their older counterparts, according to the J.D. Power 2016 U.S. Tech Choice Study, released in April. Trust in automation technology is a critical step toward the future of automated vehicles. The study finds that customers are most interested in a number of automotive technology features that make use of the underpinnings of fully automated vehicles, such as radar, sensors, light detection and ranging (LIDAR) and cameras. Features with high consumer interest include smart headlights, night vision, lane change assist, traffic jam assist, medical emergency stop, smart intersection and predictive vehicle control. However, when it comes to making the leap to fully automated cars, trust in the technology is directly linked to the age of the consumer. More than half of Gen Y (56%) and Gen Z (55%) vehicle owners say they trust self-driving technology, compared with 41% of Gen X, 23% of Baby Boomers and 18% of Pre-Boomers. Further, only 27% of Gen X, 18% of Gen Y and 11% of Gen Z consumers say they “defi-
nitely would not” trust the technology, while 39% of Baby Boomers and 40% of Pre-Boomers say the same. The one view all generations share is a concern for technology security, specifically surrounding privacy and the potential for systems to be hacked, hijacked or to crash (either the vehicle or the system itself). “The level of trust is directly linked to the level of interest in a new technology among automobile buyers,” said Kristin Kolodge, executive director of driver interaction & HMI research at J.D. Power. “Acceptance can be increased with exposure over time and experience with automated technologies. But trust is fragile and can be broken if there is an excessive number of incidents with automated vehicles.” Gen Y and Gen Z vehicle owners are twice as likely as Gen X and five times as likely as Boomers and PreBoomers to show interest in certain alternative mobility types, such as mobility sharing/co-ownership, journey-based ownership and mobility on demand. For more information about the J.D. Power 2016 U.S. Tech Choice Study,SM visit www.jdpower.com/resource/us-tech-choice-study
House of Kolor Announces New Products for Spring 2016 House of Kolor by Valspar announced the spring launch of eight new products, including four limited-edition colors that debuted at SEMA Show 2015 in Las Vegas. The limited-edition colors — Black Forest, Blue By-You, Blood Orange and Righteous Rojo — are available as a factory pack for a limited time. They are also available to be mixed in the Shimrin2 Intermix System.
The Spring Launch includes factory pack colors, clears and sprayable primer
“What’s fun about these colors is that you can easily get the look and depth of a kandy with the ease of applying a basecoat clearcoat,” said Jon Kosmoski, founder of House of Kolor. “These four uniquely crafted limited edition colors will provide you with the look of a custom color in no time.” House of Kolor has also released a new urethane flat clear (FC21.001), a low-VOC, flat finish clearcoat that
can be used over all solvent-based basecoats. The clear sprays easily, dries quickly and is mixed with the new KUF21.HP1 catalyst. The new Urethane Rocket Klear. (URC01.Q01) is ideal for those small pieces that need to look show ready in quick time. URC01 does not require any flash time between coats. House of Kolor introduces a new sprayable primer (SP1600.G01), a premium, low-VOC, high-build polyester primer surfacer that provides excellent adhesion to fiberglass and primed surfaces such as aluminum and steel. “From the trend-setting limitededition kolors to the incredible clears, these products have something for everyone,” said Gina Mahan, House of Kolor brand manager. “We take pride in offering products to better serve our customers through advancements in color and technology, and the products in the spring 2016 launch are no exception.” The products are available immediately and comply with the U.S. National Volatile Organic Compound Emission Standard for Automobile Refinish Coatings. For more information or to order, please contact your House of Kolor representative, or customer service at 1-800-4442399.
www.autobodynews.com | JUNE 2016 AUTOBODY NEWS 35
CCCTC Collision Repair Students Learn Airbrushing
Ryan Arnold, owner of Arny’s Kustom Finishes LLC in Center Hall PA, put on an air-brush demonstration for the collision repair students at the Clearfield County Career Technology Center (CCCTC). Arnold demonstrated marbleizing, shading, and masking techniques while painting a custom Harley Davidson mo-
(l to r) Darrin Dale, collision repair instructor; students: Timothy Vaux, Noah Rhine, Zane Carns, and presenter, Ryan Arnold; adult students: Sage Rupp, Matthew Willis
torcycle. Arnold donated an air brush to the school for the students to practice with. Novey Recycling of Clearfield sponsored the demonstration. To learn more about the collision repair program at the CCCTC, call 814-765-5308.
CARSTAR Fred Beans Opens 5t Location in NJ
The Fred Beans Family of Dealerships is expanding its collision repair network with the announcement of CARSTAR Fred Beans Flemington, located at 172 U.S. Hwy 202, Flemington, NJ 08822. This increases the company’s reach to five locations throughout the region including CARSTAR Fred Beans and CARSTAR McCafferty facilities. “We’re proud to grow with the CARSTAR network,” said Fred Beans, owner. “Since joining the CARSTAR family last fall, we’ve seen a number of new opportunities for growth, from expanded insurance relationships, operational improvements and purchasing efficiencies at our four current CARSTAR collision repair facilities to the opportunity to open a brand new collision repair shop to serve our Flemington customers. “Fred Beans has a long history of success and great customer relations,” said Michael Macaluso, president, CARSTAR North America. “We were fortunate last year to have them join our growing network.” For information, visit www.car star.com.
BASF’s Automotive Color Trends 2016/17 Predicting the up-and-coming colors of automotive design is a challenge designers from BASF’s Coatings division tackle every year. The overarching
Raingarden, a metallic silver with green and blue elements, is one of BASF’s featured colors in North America and is shown in juxtaposition with Paul Czornij, BASF’s head of design in North America
theme for this year’s collection of 65 colors is “Parallax,” a concept that objects appear shifted or changed when viewed from different angles.
Top Three North American Colors for 2020 and Why “My inspiration behind this year’s colors was the continuous change in society and the importance of finding new perspectives and looking at things differently,” said Paul Czornij, head of design for BASF’s Color Excellence Group. “Rain-
garden also exemplifies our coatings capabilities at BASF. In order to achieve a silver color that looks subtly different depending on the viewer’s vantage point, we relied on our design expertise, but it also showcases our technical finesse with innovative pigments to achieve a beautiful coating that could be used in a realworld setting.” The following are the top three color predictions in North America that could influence vehicle coatings for the 2020 model year and beyond, along with the technological and societal factors that impacted the selections: ● Raingarden – A metallic silver with green and blue elements. ● Primordial Soup – A deep, blood red. ● Aerialist Wish – A black color with a silky, silvery look throughout. “The change in the urban areas has been a prominent feature in our societal analysis for the last three color collections,” said Czornij. “For a long time, city centers in the United States have been seen as unattractive and undesirable but that’s all changing as artists, designers, musicians and others seize the opportunity and make their homes once again in the city.” For information, contact Mary Ann Short, (248) 948-2253, maryann .short@basf.com or visit www.refinish .basf.us
36 JUNE 2016 AUTOBODY NEWS | www.autobodynews.com
Motor Guard Introduces Aluminum Spot Repair Tool
After pioneering the use of soft abrasive technology for conventional steel auto body repair, Motor Guard has turned to the challenge of aluminum body repair. The new Magna-Stripper ALTM System (Model E-6100S) is a soft, abrasive wheel that has been spe-
The Magna-Stripper ALTM
cially formulated to strip aluminum without heat, distortion or damage. The company said the E-6100S quickly strips clear coats, base coats, primer coats, or all three, leaving the base metal clean, bright and ready for repair and refinishing. A company representative said, “Technicians report that the Magna-Stripper ALTM feathers like no other method. It has also proven to be an extremely valuable tool for spot repair of alloy wheels.”
UTI Students in PA “Test Drive” Courses
On Saturday, May 7, Universal Technical Institute’s Exton campus hosted a “test drive” to allow current students as well as potential students to try out courses from the Toyota Professional Automotive Technician, power performance and diesel curricula. Stu-
UTI’s Exton campus hosted a “test drive” so students could try out courses
dents had the opportunity to get their hands dirty working on engines while learning about the need for skilled automotive and diesel technicians. According to the Bureau of Labor Statistics, as veteran mechanics and technicians retire, more than 237,000 jobs are expected to open between 2014 and 2024. This statistic indicates a strong demand for highly-skilled, trained automotive and diesel technicians. For more information visit www .uti.edu.
AASP Launches New Chapter in PA
Penn Community Insurance is joining of Keystone Insurers Group. Keystone Insurers Group has with Ken Seal, eastern field director been the endorsed insurance of the Alliance of Automoprovider to AASP-PA memtive Service Providers of bers since 2002. AASP-PA Pennsylvania (AASP), to remembers have access to an establish a chapter of the asinsurance program includsociation in Bucks County. ing workers’ compensation, Chapter 30 of AASP will property and casualty and be headquartered in Perkasie, pollution insurance. Pennsylvania. They began As chair, Bowen will meeting in May. The chapter Penn Community is expected to attract 90 Insurance President provide insurance counsel members, including auto re- Robert S. Bowen, to the group while making quarterly presentations on pair, auto body, detail shops Jr. relevant topics such as and used car dealers. Penn Community Insurance President garage keepers’ legal liability, garage Robert S. Bowen, Jr. will be the liability, workers’ compensation and excess liability. chapter’s insurance chair. The chapter will assist members with legislative issues, and also will offer to members the ability to insure their businesses through Penn Community Insurance and exclusive AASP insurance carriers. Bowen began his career in the “Penn Community Insurance is property and casualty insurance inproud to partner with AASP to help ex- dustry in 1985. An accredited insurpand the organization into Bucks ance advisor and a member of the County,” said Bowen. “We are looking Northeastern Insurance Association, forward to being a valuable resource for Bowen is a key leadership member auto-focused businesses and groups in at Penn Community Bank and overour region.” Penn Community Insur- sees all aspects of the insurance diance is an independent agency member vision.
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New England Institute of Technology Auto Collision Repair Grad Shares Valuable Advice gram only accepts graduates of colleges with automotive paint and body proNick Mancini has been a busy man grams, or technicians who already work since graduating with honors from the at a BMW dealership. He credited Auto Auto Collision Repair Technology in Collision Repair Assistant Professor March 2015. One of only sixteen stuRay Mann with telling him about the dents in the country to be accepted into program when he was only in his 3rd the prestigious BMW Service Techniquarter. Mancini submitted his applician Education Program (STEP) for cation a year early, was granted an inPaint and Body, the NEIT “Best of terview, and made enough of an Tech” recipient spent the last eight impression that BMW kept him on the months training at BMW’s North top of their list for when he did offiAmerican headquarters in Woodcliff cially become eligible. In the meanLake, New Jersey. He graduated from time, he worked for small auto the STEP program on April 14, 2016, collision repair shop but always knew but not before receiving three different he wanted to work at a larger facility, job offers with dealerships in Massa“Working for a good dealership is alchusetts and Rhode Island. He visited ways a great opportunity because there’s a lot of money to be made when you’re working for someone who’s going to feed you work.” Mancini’s enthusiasm for the STEP program, and for his future career, was evident when asked why he decided to apply for the program, “I wanted to work for BMW and work on incredible cars every day.” The training that students (From L to R): Assistant Professor Ray Mann, Nick of the STEP program receive Mancini (2015 AUB grad), Assistant Professor Manny is state-of-the art and in a conCouto, Instructor Kevin DiGiovanni, and Steve Bova trolled environment, which the Access Road Campus the day after Mancini said is not unlike the training he graduated, on April 15, to share his students receive at NEIT; “It’s not the experience with current students in the real world yet, but it prepares you for Auto Collision Repair Technology and the real world.” BMW invests in the offered some simple, yet important adtechnicians they train, paying them an vice for auto collision repair students hourly rate throughout the program. on how to prepare for a successful fuMancini explained that it would cost a ture, “Keep your driving record clean, dealership close to half a million dolcome to class, and get good grades.” lars to train technicians on what they It also helps to be ambitious, which learn during their eight months in the Mancini exemplifies. The STEP proprogram. by Caitlin Beagan, NEIT
Alongside two instructors, who were graduates of the STEP program themselves, Mancini and his classmates were able to work on a number
Congratulations to Nick on his achievement!
of high-end BMW’s, with the deconstruction and repair of a $125,000 hybrid vehicle being one of his personal favorites. He loved having the opportunity to work in a corporate facility that allowed him to see, and work on, the newest BMW models before the general public had access to them. One of the things that stuck with him was BMW’s idea that “you can’t teach a good attitude, but you can teach skills”. He referenced a fellow classmate in the program who he thought embodied the motto, stating that the
student came in with minimal handson experience, but showed up every day with a smile on his face and eager to learn. Before the program even ended, the student had a job offer lined up. “It just goes to show how far a good attitude can take you,” Mancini said. While participating in the rigorous, five-days-a-week training program that began promptly at 8 am every morning, Mancini admitted there were times when he felt like packing up and going home. But when you have companies “that are literally fighting over you to hire you it helps put into perspective why you’re there.” And the effort paid off; he accepted a position at Wagner Motors in Worcester, MA as a Factory Trained BMW Technician, which he begins at the end of April. Mancini, though modest about his accomplishments at age 21, made sure to point out that determination is his key to success, “However hungry you are to get a job, that’s where you’re going to end up.” For more information on BMW STEP, visit www.bmwstep.com. Thank you to New England Institute of Technology for reprint permission.
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Paterson to Pay $39,500 in Resident’s Lawsuit Alleging Beating by NJ Police Officers
by Joe Malinconico, NorthJersey.com
A city man who claimed he was beaten by four Paterson police officers will get a $39,500 settlement of the federal excessive force lawsuit he filed. The man, Gregory Bouie, said in his lawsuit that he and his girlfriend at the time, Tanisha Green, had taken a vehicle to an auto body shop at North 9th and Temple streets in August 2013 when the four officers arrived at the scene in response to a call about a domestic dispute. The lawsuit says that Bouie and Green told the officers they had an argument but no physical altercation. But the lawsuit alleges that the of-
ficers handcuffed Bouie and then kicked and struck him. The lawsuit also says that the officers beat Bouie a second time near the elevators at police headquarters. The lawsuit says the criminal charges filed against Bouie were late dismissed. It says he suffered a fractured bone in his hand from the incident. The lawsuit identifies the officers as Rafael Campos, Brian Goodson, Florence Ackerman and Guiseppe Ciarla. The City Council approved the settlement at its meeting on the night of May 3. We would like to thank North Jersey.com for reprint permission.
38 JUNE 2016 AUTOBODY NEWS | www.autobodynews.com
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H ONDA C ONN ECT I CUT
Lia Honda of Enfield E nf ield
800-221-3131 860-741-3401 Dept. Hours: M-F 7:30-5:30; Sat 8-4 jdoucette@liacars.com
Schaller Honda New Britain
800-382-4525 860-826-2080 Dept. Hours: M-F 7:30-5; Sat 8-1 jkiniry@schallerauto.com M ARY L AND
Criswell Honda Ger m an t ow n
866-738-2886 Dept. Hours: M-Thu 7-9; Fri 7-7:30; Sat 8-6 hondaparts@criswellauto.com
O’Donnell Honda E llicot t City
410-461-5000 410-461-9654 Dept. Hours: M-F 8-6; Sat 8-5 bshortt@odonnellhonda.com
Ourisman Honda of Laurel Lau rel
800-288-6985 301-498-6050 Dept. Hours: M-F 7:30-7; Sat 7-4 ron.malitz@ourismanautomotive.com
AC URA M ARY L AND
Tischer Acura Lau rel
800-288-6983 301-498-3322 Dept. Hours: M-F 7-6; Sat 8-4 wholesaleparts@tischerauto.com M ASSA CHU SETT S
Acura of Boston Brig ht on
800-254-1169 617-254-5400 Dept. Hours: M-F 8-5:30; Sat 8-5 bruce.fisher@acuraofboston.com N EW J ERS EY
Acura Turnersville Tu r ners v ille
888-883-2884 856-516-6060 Dept. Hours: M-F 8-5; Sat 8-4 kristen.powell@penskeautomotive.com 40 JUNE 2016 AUTOBODY NEWS | www.autobodynews.com
Please contact these dealers for your Honda or Acura Genuine parts needs. MA S SAC H U S ET TS
NE W J ERSE Y
N EW YOR K
P EN N SY LVA NI A
LIA Honda Northampton
Rossi Honda
Dick Ide Honda
Apple Honda
N or th am p t on
V i ne l a nd
Ro che s te r
York
800-369-7889 413-586-6043
800-893-3030 856-692-4449
800-462-0056 (N.Y.) 585-586-4919
800-960-9041 717-848-2600
Dept. Hours: M-F 7:30-5:30; Sat 8-4 dstanisewski@liacars.com
Dept. Hours: M-F 6:30-5; Sat 7:30-3 dave@rossihonda.com
Dept. Hours: M-Thur 8-8; Fri 8-5:30; Sat 8-5 parts@dickide.com
Dept. Hours: M-F 7-6; Sat 7-4; Sun 10-4 applehondaparts@appleauto1.com
NE W J E R S E Y
Clinton Honda An n a n d ale
Route 22 Honda H i l l si de
Lamacchia Honda
973-705-9100
S yra c use
315-471-7278
908-735-0900
Dept. Hours: M-F 7-7:30; Sat 8-5 rt22hondaparts@route22honda.com
Dept. Hours: M,Tue, F 7-6; W, Thu 7-7; Sat 7-4 chrish@clintonhonda.com
N o rt h P l a i n fi e ld
Lia Honda of Albany
908-753-1680
A lba n y
Honda of Turnersville Tu r n er sv ill e
800-883-0002 856-649-1584
VIP Honda Dept. Hours: M-F 7:30-6; Sat 8-3 kevinh@viphonda.com NE W YO RK
Dept. Hours: M-F 7:30-5:30; Sat 9-1 parts@lamacchiahonda.com
800-468-2090 412-390-2908
Wes t B a by lo n
Lia Honda of Williamsville W il l ia msv il le / Buffa l o
We st N e w Yor k
Dept. Hours: M-F 7-7; Sat 7:30-3:30 babylonparts@aol.com
877-659-2672 716-632-3800
Brewster Honda
Dept. Hours: M-Thu 7:30-8; Fri 7:30-5; Sat 8-5:30 liaparts@liacars.com
Ma d iso n
845-278-4177 Dept. Hours: M-F 8-5; Sat 8-4 kbennett@liacars.com
We s t Se ne c a
Pit ts b urgh
Dept. Hours: M-F 7:30-5 shadysidehondaparts@hotmail.com
Sussman Honda Ros ly n
800-682-2914 215-657-3301 Dept. Hours: M-F 8-5; Sat 8-1 rendrick@sussmanauto.com
Dept. Hours: M-F 7:30-8; Sat 7:30-5:30 ekuznicki@raylaks.com
Dept. Hours: M-Thu 7-8; Fri 7-6; Sat 8-6; mschumer@madisonhonda.com
NE W J E R S E Y
Ray Laks Honda 716-824-7852
800-648-0293 973-822-1710
Mont g omer yv ille
215-855-3587
Shadyside Honda
631-669-5800
Madison Honda
J.L. Freed Honda
Dept. Hours: M, T, W, F 7:30-5:30; Thur 7:30-8; Sat 8-5 apersaud@liacars.com
Hudson Honda
B re w s t e r
724-940-2006 Dept. Hours: M-F 8-5; Sat 8-4 johnryan@baierl.com
Dept. Hours: M-Thur 8-6; Fri 8-5; Sat 8-4 joseph.sciacca@jlfreed.com
Babylon Honda
Dept. Hours: M-F 7-7; Sat 7:30-5; Sun 8-3 anthony.perrone@hudsonhonda.com
Wex f ord
800-272-6741 518-482-2598
Dept. Hours: M-F 8-6; Sat 8-4 sbaptist@penskeautomotive.com
866-483-6917 201-868-9500
Baierl Honda
NE W YO RK
PEN NS YLVANIA
PEN NSY LVAN IA
Elite Acura
Curry Acura
Apple Acura
Ma p le Sh ad e
S c ar s da l e
Yo r k
E mm aus
856-722-9600
800-725-2877 914-472-7406
877-5APPLE5 717-849-6639
877-860-3954 610-967-6500
Dept. Hours: M-F 8-6; Sat 8-5 parts@curryacura.com
Dept. Hours: M-F 7-5:30; Sat 7-3 parts@appleacura.com
Dept. Hours: M-F 7-5; Sat 8-5 mustafa@vinart.com
Paragon Acura
Baierl Acura
Sussman Acura
Woo d s i d e
Wexfo rd
Jen kint own
718-507-3990
800-246-7457 724-935-0800
800-826-4078 215-884-6285
Dept. Hours: M-F 8-5; Sat 8-1 johnsabella@baierl.com
Dept. Hours: M-F 8-5; Sat 8-1 rendrick@sussmanauto.com
Dept. Hours: M-F 8-5; Sat 8-4 bmartinsen@group1auto.com
Park Ave Acura Ma ywoo d
888-690-7621 201-587-0028 Dept. Hours: M-F 8-6; Sat 8-3 jon.tangen@parkaveacura.com NE W Y O R K
Acura of Westchester We st ch est er
914-834-8887 Dept. Hours: M-F 7:30-8; Sat 8-4; Sun 9-4 acura.parts@yahoo.com
Dept. Hours: M-F 8-6; Sat 8-5; Sun 9-4 johnp@paragonacura.com
Smithtown Acura St. James
888-832-8220 631-366-4114 Dept. Hours: M-F 7:30-5:30; Sat 8-4 parts@smithtownacura.com
Lehigh Valley Acura
Davis Acura L a ngho r ne
866-50-ACURA 215-943-7000 Dept. Hours: M-F 7-7; Sat 8-4 markh@davisacura.com
www.autobodynews.com | JUNE 2016 AUTOBODY NEWS 41
Body Shops Giving Back
Stacey Phillips is the assistant editor at Autobody News magazine. She has more than 20 years of experience writing for a variety of publications. She can be reached at sphillips@autobodynews.com.
Wisconsin Auto Body Shop Creates USO Mobile Canteen for Troops with Stacey Phillips - ASSISTANT EDITOR
A Wisconsin body shop has transformed an old bread truck into a USO mobile canteen that will serve troops at Fort McCoy Total Force Training Center. Richard Kalashian, a service writer at S/S Research Body Shop & Auto Repair Center in Genesee, Wisconsin, oversaw the unique project. Earlier this year, Kalashian received an email from Dan Toomey, president of the USO of Wisconsin, seeking his help. He asked Kalashian to spruce up a worn out, damaged truck and turn it into a gathering place for service men and women. The goal was to create an information center that would provide snacks and drinks as well as entertainment. “Fort McCoy does not really have a terminal to assist our troops,” said Kalashian. “The canteen truck would be able to travel around the airport.” Kalashian, a Vietnam veteran, is no stranger to working on these types of projects. In 2014, he built a military casket cart for fallen soldiers, which is being used at the Southwest Airlines’ airport in Milwaukee, Wisconsin. “I asked Dan, ‘Why me?’” said Kalashian. “He replied that they were very impressed with the building and design of the military casket cart that was transformed from an airport baggage cart at not cost to Southwest Airlines.”
The USO of Wisconsin wanted to transform an old bread truck into an information center for servicemen and women
Kalashian decided to take on the challenge and do something similar for the USO of Wisconsin. The USO (United Service Organizations) is a nonprofit, charitable corporation chartered by Congress that offers a variety of programs and services designed to support service members and their families. Every president has been an honorary chairman of the
USO since it was established in 1941. The project took approximately three months to complete with the assistance of the local community. Robert Williams at S/S Research Body Shop &
They also manufacturered a removable hitch for the front of the vehicle so a power source could be added. Retired marines put in LED lighting. “I truly believe that the veterans
S/S Research Body Shop & Auto Repair Center spent about three months working on the project with the assistance of the local community
Auto Repair Center was responsible for the major body work and painting, and Ron Scheel at Modern Ink Signs & Graphics applied the graphics on the truck. Others involved included Wildon Woods at Woody’s Lock & Safe; Chuck Gosh at C&M Auto Parts; Bill Lemke at Lemke Photography; Local 494 Electrical Union; and VFW Post 5158 Hartland, Wisconsin. “By fundraising in the community and participating in their events and giving back, it bonds us all as one happy family,” said Kalashian. “There’s no limit of what we can do.” In addition to the help from the local community, Kalashian said that he is very grateful for the support of his boss, Robert Williams, owner of S/S Research Body Shop & Auto Repair. May 1 marks the Wisconsin shop’s 40th year in business. In addition to collision repair, Williams also runs a fullservice department. “Rich seems to find the projects and then we follow up and put them into the shop and make sure they get done,” said Williams. “We’re very proud of what we do.” Williams said three of his employees were involved in repainting the green truck white, doing some minor body work and adding chrome wheels.
42 JUNE 2016 AUTOBODY NEWS | www.autobodynews.com
don’t get enough acknowledgements,” said Williams, who served two years in the Air Force and six years in the Wisconsin National Guard 128th Air Refueling Wing for the Air Force. “I feel it’s my part to try to do as much as I can to help them.” Kalashian agreed. He served in Vietnam as a platoon sergeant with the 9th infantry division, 3rd battalion 47th infantry from 1968 to 1969 as combat infantry and tunnel rat. “Some came home and some died in Vietnam—I was one of the lucky ones to survive and carry the memories and share the stories of a war that was unpopular and returning veterans were not welcomed home,” said Kalashian. “I was very bitter for many years, but as the years went by I decided to take my anger and turn it into a positive force by working with the community so that together we can support our troops and veterans and make America great.”
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www.autobodynews.com | JUNE 2016 AUTOBODY NEWS 43
Environmental Initiatives at CA Body Shop Lead to Cost Savings & Recognition by Stacey Phillips, Assistant Editor
A California body shop was recognized for its commitment to a climatefriendly environment and its efforts to reduce its carbon footprint. Luxury Auto Body was presented with the CoolCalifornia Small Business of the Year Award by California Air Resources Board in March. “When we found out that we won the award, we were thrilled and honored as we are the only San Diego business to have ever received the CoolCalifornia Small Business of the Year Award, let alone an auto body repair facility,” said Ron Melanson, general manager at Luxury Auto Body, which was established in 1999 and has two facilities. Judy A. Nottoli, Air Resources Engineer at the California Air Resources Board, said the CoolCalifornia Small Business Awards program was initiated in 2009 and honors small businesses that take voluntary actions to reduce their carbon footprint, “Luxury Auto Body was selected as a Business of the Year because they have taken a proactive approach in the areas of compliance and conservation and were able to demonstrate their cost savings and reductions for the actions they implemented to reduce their carbon footprint,” said Nottoli. She said there are over 3.6 million small businesses in California, and they can have a tremendous impact in helping reduce greenhouse gas emissions, save water, improve energy efficiency, and reduce/recycle/repurpose water. “Sustainability improves business profitability and is good for the environment,” said Nottoli. “Luxury Auto Body serves as an example of a sustainable business for others to follow.” Some of the environmental improvements Luxury Auto has implemented include:
■ installation of a wash mat wastewater collection and recycling system to prevent run off and ground contamination; ■ skylights in the body shop to reduce the use of overhead lighting during daylight operations; ■ an energy-efficient rotary air compressor system; ■ a new energy-efficient spray booth equipped for the waterborne paint process, which reduces the use of ma-
terials and energy; ■ additional recycling for waste items such as aerosol containers, paint lids and liners; ■ a dedicated recycling container for all vehicle debris and contracted with a hauler for proper disposal;
Early in 2011, Melanson decided to take initiative and ask Eric Luther, the small business liaison, to inspect and review the processes conducted at Luxury Auto. “We found that we were not only doing a great job but also identified areas of improvement to put
Luxury Auto Body was presented with the CoolCalifornia Small Business of the Year Award by California Air Resources Board. (l to r) Lydia Vargas, Carlos Vargas, County Supervisor Ron Roberts, Ron Melanson and Stephanie Melanson
■ turf irrigation was shut off and hardscape installed with drought-tolerant plants; and ■ a rain barrel was added for watering drought-tolerant plants and vehicle paint preparation.
The total investment of the shop’s water conservation equipment was approximately $4,000, which Nottoli said resulted in a 30 percent decrease in water usage, saving the company $1,050 per year. The additions of skylight windows saved the company more than $900 a year. “Regardless of what side of the argument you are one with respect to climate change, it is important that our industry recognize what we do every day does have an impact on the environment,” said Melanson. “We can all do more to reduce our carbon footprint; being a clean operator doesn’t happen without added costs and effort, but just being compliant isn’t enough.” Several years ago, the Air Pollution Control District (APCD) set up a small business assistance program to educate the auto body industry and offer guidance in regards to compliance and record keeping. “As most shops do in our industry, we relied on the annual inspection process to learn of the latest compliance issues and whether we met the standards,” said Melanson. “We wanted to be proactive and go above and beyond just being compliant.”
44 JUNE 2016 AUTOBODY NEWS | www.autobodynews.com
ourselves in better standing without respective governmental agencies,” he said. Partnering with APCD, Luxury Auto created compliance training videos
during the summer of 2011 for San Diego County repair facilities. They are also utilized by APCD for classroom training. The company received the Blue Sky Leadership Award that same year to honor its efforts in maintaining a clean environment and utilizing resources to ensure a sustainable future. Over the years Luxury Auto Body has continued to implement changes to its business to reduce energy; conserve water; re-use ink and toner cartridges, lids and liners in the paint department as well as sand paper; and recycle. “It’s not often that our industry is looked at in a positive way with respect to the environment,” said Melanson. “We have had a great response from our customers regarding the award; it just shows if you care about the environment, then you care about the consumer.” To apply for a CoolCalifornia Small Business Award, visit www.Cool California.org (under the small business tab). To become a certified green business in California, visit www.green businessca.org.
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HONDA www.autobodynews.com | JUNE 2016 AUTOBODY NEWS 45
Day Job/Night Job
Ed Attanasio is an automotive journalist based in San Francisco, California. He can be reached at era39@aol.com.
Mixing Paints During the Day and Cocktails at Night with Ed Attanasio
Sean Fitzgerald, 33, has a busy work schedule as he balances two jobs—as a body shop owner and a bartender— but he makes it all work because he
is off to work as a bartender to help him pay the bills. Fitzgerald started working initially in the printing industry, but he always had his sights on painting cars and making them look spectacular. “I was working as a printer during the day when I was 18 and 19 and then in the evenings and on the weekends I was building street race cars,” he said. “We would install turbo kits and do everything we could to make them as fast as we could. All of my friends had their own cars, so we had Sean Fitzgerald is only 33, but he’s already owned Phantom this group that would work on Autobody in Jeffersonville, IN for three years now each other’s vehicles.” stresses quality in everything he does. With bigger plans and a drive to get there, Fitzgerald decided to go back to While running the show at Phantom Autobody in Jeffersonville, IN, he is a school to get a degree in collision repair. hands-on owner who still paints most “I went through UTI’s one year program of the vehicles that come into his at their school in Houston, TX,” he said. shop. And after his 10-12 hour days “It was intense with more than 9-10 fixing cars and doing custom paint, he hours of instruction and lab work every
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Known for his custom paint jobs on motorcycles, Phantom Autobody gets rave reviews on choppers, hogs and even a few newer foreignmade bikes
was a very competitive environment there, so all of the painters were fighting for work.” Because Fitzgerald was crosstrained as both a painter and a metal technician, he decided to start working at another shop in Louisville as a body tech, he explained. “I did that for 2-3 years, but it never really became full-time, so that’s when I started bartending. It helped to pay the bills and it also allowed me to sock away some money, because I started thinking about possibly opening my own shop around that time.” At first, he didn’t have a permanent location and that’s why people began calling it Phantom Autobody. “I started by doing side work in the evenings and on the weekends,” Fitzgerald said. “We would do it at the shop I was working at or anywhere we could. We really didn’t have a real location, so I named it Phantom Autobody and it became an inside joke.”
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day, but when I graduated from there, I was ready to get a job at a shop.” Returning to the Louisville, KY area where he grew up, Fitzgerald started working at a local shop to learn more about the trade. “I worked as a prepper for four years and they never let me paint an entire car, mostly door jambs and things like that,” he said. “It
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www.koeppelvw.com 46 JUNE 2016 AUTOBODY NEWS | www.autobodynews.com
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their own collision center a few years back,” Fitzgerald said. “Now that we have a permanent location, things are really picking up.” At first, things were a little rocky, so the bartending became a way to keep the bills paid. “I was working at the shop all day long and then bartending at least three nights a week to make ends meet,” he said. “I still work on the weekends as a bartender, because it’s easy money. Occasionally, one of my customers at the bar By bartending at night and on the weekends, Fitzgerald will become a customer at the was able to get some of the seed money he needed to shop-either for collision repair open his shop or a car restoration or even cility and an address in 2013, he said. some custom paint.” “I put together almost $25,000, with Although Fitzgerald is a skilled some savings from the bartending painter and does a lot of motorcycle thrown in there too. We started on a builds featuring his custom paint, he very small scale first and now we still feels like he wants to get better have four employees and operate out and grow as a painter. “Some people of a 10,000 square foot facility. We do say I am an artist, but I don’t think of full collision repair, but we don’t have it that way. I just enjoy doing custom any DRPs, so it is pretty much word work and that’s where my interests reof mouth.” ally lie. We fit it in, but we make sure By knocking on doors and stressthat it does not interfere with the coling excellence, Phantom Autobody has lision repair or overwhelm our progrown steadily. “We do a lot of work duction by doing it.” for a local car dealership that closed Does Fitzgerald have a five-year After borrowing some money from his friends and selling three of his beloved cars, Fitzgerald got his fa-
plan for himself and his growing business? “We want to grow and fix more cars,” he said. “There is a lot of competition in this area, with shops that have been around for 15-20 years. So, I am still the new kid on the block.” Will he ever be able to step away from the bartending and be able to enjoy his weekends every once in a while? “I don’t know, I like doing it
Thrasher gets tired during motorcycle builds, but he is a valued member of the crew at Phantom Autobody
and I’m good at it, so no—I will still be working at that bar mainly on the weekends until I decide it’s enough. The bartending helped to get me here, so I’m not ready to retire just yet.”
CAPA to Form Foundation of Chinese Standards
The Certified Automotive Parts Association (CAPA) announced that it is making its standards available to the China Automobile Maintenance Industry Association (CAMRA), the organization at the forefront of the aftermarket part certification initiative in China. As the technical partner of CAPA, Intertek is actively working with CAMRA as a member of its technical committee, to draft standards for the China domestic market. Intertek is providing assistance with the CAPA Standards, and combining them with applicable Chinese specifications, standards regulations. “CAPA is looking forward to sharing its expertise in part certification with Chinese agencies and organizations looking to improve and validate the quality of auto parts for both the Chinese domestic and export markets,” said Jack Gillis, CAPA’s executive director. “Because of the worldwide acceptance of the CAPA program, CAPA certification for Chinese parts will greatly expand their international marketability,” said Debbie Klouser, CAPA’s director of operations. For information, visit www .CAPAcertified.org or contact Debbie Klouser, 202-737-2212 or debbie@ CAPAcertified.org.
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www.autobodynews.com | JUNE 2016 AUTOBODY NEWS 47
Shop Strategies CO Shop Manager Shares Thoughts on Aluminum Repair, OEM Certifications & DRPs with Stacey Phillips - ASSISTANT EDITOR
Autobody News spoke to Jeffery Thompson, the production manager at Phil Long Collision Center in Colorado Springs, CO. He shared his thoughts about aluminum repair, OEM certifica-
Phil Long dealerships throughout Colorado and New Mexico.)
How long have you been certiQ: fied by Mercedes and Audi, what did it entail and what is the ben-
hicle to the customer quicker, thus reducing cycle time and creating a happier customer in what is a very trying time to some people. It returns the
efit to your shop?
We have been certified for sevA: eral years by Mercedes Benz and Audi in the repair of these vehi-
The front of the Phil Long Collision Center building in Colorado Springs, CO
tions and being part of a DRP. Established in 1945, the dealership shop has 37 employees. Although they repair all makes and models of domestic/imported cars, trucks, vans and SUVs, Phil Long primarily focuses on Mercedes Benz, Audi and Ford aluminum trucks.
cles. We were certified through our dealer partners and through Mercedes Benz USA and Audi. In 2014, when Ford introduced the Aluminum F-150s we knew that we needed to be onboard and took the opportunity to get the necessary training to allow us to be the only certified Ford aluminum repair shop in the area. The process of being certified ensures that you follow the manufacturers’ tolerances and specific equipment that is needed in order to make the proper repair.
What prompted the decision to Q: get certified in Ford aluminum What are some of the advantages you have found being a repair and what did it entail? Q: DRP shop as well as some of the issues We are aligned through a net- you deal with? A: work of dealerships, both new As a DRP for our insurance and used vehicles. Two of these locaA: partners, you have the ability tions are Ford dealers, and who better and the trust to move forward with the to repair your vehicle than the techni-
cians who are trained by the factory in proper procedures. It also really helps to service what you sell. (There are 13
repair without needing to wait for an adjuster to arrive to look at the vehicle. This allows you to return the ve-
Continued from Page 8
survey findings down by region, by insurer and by DRP vs. non-DRP, and includes analysis and resources to help shops better understand and use the information presented. “Participating in the surveys can be a good reminder to shops of ‘not-included’ operations that they are doing so they can decide whether to include them as line items on their estimates,” Anderson said. Collision Advice (www.Collision Advice.com) is an independent training and consulting firm featuring some of the most respected and experienced experts in the collision repair industry. Mike Anderson and his team offer real-world, cutting edge training and guidance both in the classroom and one-on-one in the shop.
Who Pays for What
while 31 percent are paid “always” or “most of the time” for ‘finish sand and buff.’ Perhaps equally as valuable, the survey results also reveal just how often these operations are required. “In fact, over a quarter of all shops surveyed (28.5 percent) say they perform these procedures on 100 percent of the cars they paint,” Anderson pointed out. “And another 41 percent say that at least three-quarters of the cars they paint require at least one of these procedures.” Results of the previous surveys are available at https://www.crashnet work.com/collisionadvice. The 60-page report breaks the
48 JUNE 2016 AUTOBODY NEWS | www.autobodynews.com
A view of the waiting area for Phil Long Collision Center
customer to a sense of normalcy. Another benefit of being a DRP is a marketing relationship. The insurance partners help market your business in order to satisfy theirs.
What are some of the compoQ: nents of your shop that contribute to its success?
By having certified and knowlA: edgeable technicians, you can achieve the ultimate goal of providing
world-class service for the customer, your insurance partners and the dealer networks. We strive to ensure that each customer is happy to the best of our ability, whether that is from the waiting room in the office to the guys that wash up a vehicle to return to the customer. We want them to be pleased with our service.
From your experience over the Q: years, what advice can you share with readers? Listen to your technicians, for A: they are the ones who work on the vehicles on a daily basis and know the brands inside and out. This is how you provide world-class service. Jeffery Thompson, production manager at Phil Long Collision Center, can be reached at 719-667-2900.
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Media and Publicity for Shops
Ed Attanasio is an automotive journalist based in San Francisco, California. He can be reached at era39@aol.com.
Do Vehicle Wraps Make Sense for Your Shop? with Ed Attanasio
You’ve seen them everywhere and the graphics are pretty spectacular. Food trucks, large 16-wheelers, vans of all sizes and cars of every type now have advertising messages that entice viewers. Some people have allowed companies to put their logos on their daily
The King of Wraps in San Jose, CA did this wrap that tells a story and uses humor to promote the Waffle Roost in northern California
shop’s slogan emblazoned on the car. And in Bluffton, SC the Carriage Shoppe has a wrap on a van that is a real attention-getter, because from a distance the vehicle looks badly damaged. But, when you get a little closer, you can see that it’s just a very deceptive (and creative) wrap. Creative Colors Studio in Burnsville, MN has been creating award-winning vehicle wraps that drive business since 1998, according to the company’s founder Jeff Volino. “We sit down with every client and create the image that they want,” he said. “The graphics and the message have to go hand-in-hand or they won’t work. We want to tell a story, instead of just sticking your logo on the side of a van.” After the staff at Creative Colors Studio comes up with a design everyone is happy with and a price they can all afford, the installation process is fast and drama-free, Volino said. “Without damage to the car, we simply adhere the wrap to the vehicle quickly. We can even safely cover the glass and windows, allowing individuals inside the vehicle to see out while those outside are shown your logo or company’s message. Vehicle wraps can pretty much meet any budget and we’ve got-
drivers and paying them handsomely for doing so and this movement is growing fast. Body shops all over the country have invested in car wraps to push their brands and gain valuable exposure. They’re like moving billboards, except you don’t have to rent them once you’ve put them on your vehicles. So, the real cost is only the initial investment, but the big question is— do vehicle wraps pay for themselves over time and do they actually attract customers? It’s all about ongoing branding and continually getting your name out there to the community. If you get vehicle wraps put on your delivery vans, will people see them and flock to your shop? Not likely, but the advertising message on your vans, in conjunction with your other marketing efforts, will eventually make Simple, understated vehicle wraps are ideal for businesses your shop’s name a household that want to spread the word without them being too word. So, when someone gets elaborate into an accident, they will think of you instead of your competiten very good at doing effective partial tor down the road. vehicle wraps to cut down the cost.” Interesting and fun vehicle wraps The King of Wraps in San Jose, CA is well-known for its high impact seem to garner the most attention. Collision Specialists in McAllen, TX has a advertising car wraps. Owner Magno car wrap that features its logo breakLopez started creating and installing ing through a wall of concrete. Offutt wraps for a wide range of Silicon ValCollision Repair in Bellevue, NE has a ley companies 13 years ago. wrap featuring a cute little green alien “Our motto is maximum impact with a spaceship that’s damaged. “An with tremendous results, Lopez said. Out of This World Body Shop” is the “A full wrap commands attention and
50 JUNE 2016 AUTOBODY NEWS | www.autobodynews.com
turns your vehicle into a powerful moving billboard. It doesn’t matter what angle it is viewed from, because peoples’ eyes will always be drawn to it.” If you’re intrigued by the idea of putting vehicle advertising wraps on your delivery fleet or your companies cars, consider the pros and cons first. For $500-$5,000 a car wrap can be as simple and direct or as intricate and involved as you desire, but make sure it’s within your budget and keep your expectations realistic. If you think the wrap will have the phone ringing off the hook within a few weeks, think twice. With any sign or message on your vehicles, there also comes a level of transparency and accountability. Since wraps are a moving advertisement for your business, a bad driver can bring you unwanted attention. And if one of your vehicles possibly gets into an accident—get ready for some more adverse feedback. The positive aspects of using car
wraps for your marketing and advertising are numerous. A vehicle wrap is a far more effective tool than a basic magnetic sign. In fact, most magnetic signs look cheap, to be honest. In addition, a wrap can convert any vehicle into a billboard. You wouldn’t be allowed to put a sign in front of a restaurant or a store,
Some wraps include window wraps, like with this one for Auto Body World in Erie, PA
but if you’re stopped in their parking lot you don’t need a permit or permission to wave your company’s flag. And finally, wraps are removable, so if you change your name for whatever reason, you won’t have to See Vehicle Wraps, Page 67
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—John Yoswick is a freelance writer based in Portland, Oregon, who has a body shop in the family and has been writing about the automotive industry since 1988. He is the editor of the weekly CRASH Network (for a free 4-week trial subscription, visit www.CrashNetwork.com). Contact him by email at jyoswick@SpiritOne.com.
Industry Insight
Anderson Shows NORTHEAST Shops How His “Who Pays for What?” Surveys Can Help with John Yoswick
About 37 percent of shops who bill for “masking the vehicle for priming” say they get paid by insurers for this operation “always” or “most of the time” – yet about an equal percentage of shops say they have never asked to be paid for this not-included operation. That’s one of the survey findings that Mike Anderson told attendees at the NORTHEAST trade show in New Jersey in March that he was most surprised about as he continues to conduct a series of four different “Who Pays for What?” surveys nationally in conjunction with CRASH Network. “Every time you prime, you have to mask, utilizing labor and materials,” Anderson told a packed seminar room at the trade show. “I was very surprised to see so many shops were not even charging for this. Almost 40 percent of shops said, ‘I’ve never even asked for it.’” The seminar was one of the first times Anderson has focused an entire
presentation on his “Who Pays for What?” seminars, which began last year. Each of the four surveys – one is conducted each quarter – ask shops for their billing practices in terms of about two dozen not-included operations. For
cluded on the refinish-related survey that took place in February this year, but the other surveys focus on body labor operations (that survey took place in April), frame and mechanical operations, and aluminum repair and
each procedure, shops are asked to describe how often they are paid, by each of eight insurers, whether it is “always,” “most of the time,” “some of the time,” or “never.” The masking question was in-
shop supplies (the latter two surveys will next take place later this year). Anderson’s seminar at the trade show highlighted some of the results of past surveys, which are available online. (Anyone who takes one of the
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surveys automatically receives that survey’s findings for free.) As with masking for priming, for example, Anderson said nearly 40 percent of shops reported being paid always or most of the time to match the original OEM texture of chip/gravel guard. “The three estimating systems all clearly say that when you get paid to do gravel guard, that does not include the additional labor required to match the OEM texture,” Anderson said. “So if your painter has to go out and play with it, and get a spray pattern set-up, etc., that can take a long time, right? That’s not included.” Anderson said this year’s refinishrelated survey specifically asked shops that have never asked to be paid for this process why they haven’t. More than 82 percent said they either were not aware it was a “not-included” operation or just never thought to charge for it. “Ladies and gentlemen, I’m not saying that insurance companies are
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always going to pay you for every single thing,” Anderson said. “But at the end of the day, if you want to get paid more, you have to first ask. It’s a Biblical principle: ‘You have not because you ask not.’” The surveys compare the payment practices among the largest eight auto insurers nationally, and also show how responses vary by region. The survey have continued to draw responses from an average of more 700 shops each time, Anderson said. “It’s one survey response per shop, so that’s 700-plus shops each time, not like some other surveys that might include responses from 10 people from one shop,” Anderson said. He said the surveys ask shops to also report what direct repair program affiliations they have, and the findings have fairly consistently shown that direct repair shops are paid, overall, more frequently for “not-included” estimate items than are non-DRP shops. “I’m not pro-DRP, I’m not antiDRP,” Anderson said, noting that he’s faced some skepticism from those who are surprised that DRP shops appear more likely to be paid for not-included operations. “I’m all about doing a safe and proper repair. Whatever your busi-
ness model is irrelevant to me. But what I can tell you is DRP shops clearly are getting paid for more procedures than non-DRP shops.” He said the aluminum survey asked shops not only about their labor rates for aluminum work but also how much they invested in training, equipment and other costs to become OEMcertified for aluminum. He said some survey respondents said that adding up those numbers made them realize their labor rates were inadequate. “What we realized is that when some people were setting their rates, they were just grabbing some number out of the air without ever having done a financial analysis on it,” Anderson said. He said his overall goal with the surveys is to raise awareness of operations shops may be doing but aren’t charging for. He said he hopes over time have the surveys find that the percentage of shops billing and being paid for the procedures increase. But he acknowledged that awareness is only part of the issue; the second-half of his presentation at the NORTHEAST show focused on how shops can successfully negotiate for whatever procedures from the surveys
they are regularly doing. “I mean this in love. I’m not here to make any enemies. I want you to be successful. But honestly, the majority of body shops use the insurance companies as an excuse for their ignorance and lack of knowledge,” Anderson said. ‘They say, ‘The insurance company won’t pay for it,’ when the reality is they didn’t even know they could charge for it.” Anderson recommended that shops start with one or two of the items at a time, focusing on including them on estimates on jobs when the procedure is being done, and being prepared to support why they should be paid for it. He said shops should have documentation from the automakers or paint companies showing the procedure is needed; documentation from the estimating systems showing the procedure is not-included and whether there is a formula for calculating the labor time for it; and an understanding of what the procedure is worth. “You have to figure out what your labor is going to be and any materials you’re going to use,” Anderson said. “I can’t tell you what to charge. But the time you charge should reflect how long it takes the average technician to gather up their tools, equip-
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ment and supplies and perform the task in a safe and proper manner, and then return their tools and equipment.” He said shops rarely do the research to gather the documentation they need to confidently make their justification for the charge. Anderson said each of the survey reports includes suggested resources shops can use in this process. “The only thing that matters if you want to get paid for something is what you can prove, substantiate and justify,” Anderson said. “That’s all that matters. Your opinion means absolutely nothing.” Shops interested in being notified about upcoming surveys, or in getting results from previous surveys, can visit: https://www.collisionadvice.com /survey As is generally the case, Anderson’s presentation at the NORTHEAST trade show won him new fans in the industry. “I’ve been attending these seminars for over 50 years, and this is the single-most compelling session I’ve ever attended,” Mike Porcelli of Central Avenue Collision in Glendale, N.Y., told Anderson during the question-and-answer session.
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Body Shops Giving Back
Stacey Phillips is the assistant editor at Autobody News magazine. She has more than 20 years of experience writing for a variety of publications. She can be reached at sphillips@autobodynews.com.
Florida Body Shops Help Make Box Car Racing a Reality for Special Needs Children with Stacey Phillips - ASSISTANT EDITOR
Imagine a child not being able to participate in a sport because of a disability. John Bomm from Sunshine State Superkids has taken on the mission to change that by giving special needs children the opportunity to experience box car racing. He called on the support of local body shops in Florida to help turn this dream into a reality. Hepler’s Auto Body in Kissimmee, Shamrock Auto Body Collision Pros in St. Cloud, Francisco’s Custom Body Shop in Lakeland and Orange Buick GMC in Orlando offered to paint box cars for upcoming races in the Sunshine state. Bomm said that he and his family have participated in box car racing for years and wanted to share their love of the sport. In March of 2015, they took part in a race for special-needs children in Florida. After watching how much the children enjoyed the experience, Bomm said he decided to dedicate his time to plan these types of races. This led to the formation of Sunshine State Superkids in 2015, which is a nonprofit organization dedicated to host-
John Bomm from Sunshine State Superkids said the first race is planned for September 24 in Orlando
ing free box car races. Although Bomm said there have been some delays getting started, he is still working hard to get the project off the ground. The first race is currently schedule for September 24 in Orlando, Florida. Other races are planned for October 15 in Winter Garden, November 19 in St. Cloud, and December 10 in Plant City. All funding comes from sponsorships and donations and Bomm, as the race director, is currently reaching out to local businesses for support. Artios Cabinetry Company built
four of the wooden cars that will be the cars in the likeness of Batman, Capways been an important goal of the used in the races. Constructed without tain America, Hulk and Iron Man. family-run business. an engine, Bomm said it’s “Ever since I came in here, this like drag racing downhill. town has been very good to me. My big The cars are specifithing was always to give back,” said cally built for special-needs Reilly. “I always set aside x amount of children. They have two dollars per year to make sure I could seats—one for a child driver give back to the community. I work on (10-18 years old) and the that very hard.” other for a special needs Francisco’s Custom Body Shop in passenger (7-18 years old). Lakeland was involved in prepping and Helmets are provided for custom-painting three cars, which took participants and safety harabout three weeks. nesses are inside all of the “To me, it’s very important to supcars. port the community that has faithfully The first four cars supported me and helped my business were painted by East Ridge grow to what it is today,” said Steve High School’s body shop Francisco, owner of Francisco’s Cusclass. tom Body Shop. Bomm then reached The small family-run business out to Bobby Hepler, owner Shamrock Auto Body Collision Pros in St. Cloud painted four of was established in 1988 and has grown to include 13 full-time emof Hepler’s Auto Body, to the race cars paint one of the wooden cars. It was ployees, many of whom have worked Reilly purchased the collision rebrought in without wheels or a steering pair business 16 years ago. Showing there more than 10 years. “We were wheel. Hepler said it took about 20 support of the local community has alSee Box Car Racing, Page 79 hours to sand the car, seal it and paint it. He worked with two other employees in his shop after-hours and on weekends to complete the job. “We do a lot of things here for charity as far as painting different things,” said Hepler, who has owned his shop for 10 years. “I enjoy the opportunity to do that.” Shift into Genuine Nissan and Infiniti OEM Wholesale Parts are Genuine Nissan When asked what it takes to be superbly crafted to strict and Infiniti successful in a small town, he requality standards. OEM Parts sponded, “Do good quality work, reputation, and say what you do, do what The following dealers proudly stock genuine parts for your Nissan or Infiniti repairs. you say.” He also stressed the importance of helping the local community and givNEW JERSEY PENNSYLVANIA ing back, especially during tough times. “When the economy hit like it did, we FLEMINGTON INFINITI OF all have to be in it together,” said HepNISSAN MECHANICSBURG ler. FLEMINGTON MECHANICSBURG In addition to supporting local churches and single moms, Hepler is 877-NJPARTS 888-484-2516 president of the rotary club. “We just (908) 782-1795 Fax (717) 458-0443 Fax try to help out as much as we can to Free Delivery give back. That helps also with your parts@infinitimbg.com reputation in the community.” About 10 miles away, another body shop offered to lend a hand. Shamrock Auto Body Collision Pros in St. Cloud, Florida painted four of the race cars. It took four of his 22 employees about two weeks to get the job done. Owner Mike Reilly Sr. said his team decided to paint
54 JUNE 2016 AUTOBODY NEWS | www.autobodynews.com
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Shop Strategies
Stacey Phillips is the assistant editor at Autobody News magazine. She has more than 20 years of experience writing for a variety of publications. She can be reached at sphillips@autobodynews.com.
CA Body Shop Owners Recognized for Achievements After Risking Everything with Stacey Phillips - ASSISTANT EDITOR
Q: Giving Back Body Shops
With only a toolbox and $800 to cover Can you tell us about the dream his first month’s rent, Francisco Mayto open JC Collision? oral opened JC Collision Center in Stacey Phillips - ASSISTANT EDITORup in a destroyed Bakersfield, CAwith in 2007. After many Growing years of hard work and dedication, his family and in a bad neighborhood, at the age of 18 I immigrated to body shop was named Family Owned Business of the Year as part of the the United States in search for a better future. I started working in a body 2016 Kern County Small Business shop cleaning the bathrooms, then I Success Awards. The award was presented on May 5 during National became a painter’s helper and later an Small Business Week. auto body technician. It was then when I knew what I wanted for my future—to one day have my own shop. I had a vision to help many children to reach their dreams. So I started working on my project by spending most of my paychecks buying all of the necessary tools to fix the cars. In 2007, I decided to take the risk and opened my own auto body shop. My wife was really scared because even though she had being a business- and financiallydriven woman, at this time the country was going through the worst economic time ever. But my vision and faith was stronger than anything else. (Francisco) I clearly remember his first customer. It was an insurance job of about Elizabeth and Franciso Mayoral, owners of JC Collision in Bakersfield, CA, received a $3,500. Suddenly, more cars started certificate of recognition in May coming. It was then when I decided to Francisco and his wife Elizabeth leave the real estate business and operate the body shop, which ex- joined him to help him make his panded last year into a 58,000-square- dream come true. Francisco wanted to foot facility that sits on a 2.5 acre lot show the community what he was able with the capacity to repair 100 vehi- to do, by offering “The Best Job at the cles. Autobody News reached out to Best Price.” A year later, we moved the Mayorals to find out more about into a better location with more traffic JC Collision (JC stands for Jesus and seven years later we opened our Christ) and what makes their business new and bigger facility. (Elizabeth) What do you tell your cusso successful. tomers about the importance of Congratulations on receiving supporting small, local businesses and the award. What was your rethe ability to choose the shop of their action when you found out you were choice? going to be honored and what does the What I love most about my job recognition mean to you and your is not just repairing the vehishop? cles, but educating our community We were shocked. My husband about their rights as consumers. I disand I couldn’t close our like the power insurance companies mouths. Then I noticed tears were have when they try to steer customers coming from Francisco, the founder. away from their shop of choice and Suddenly, we started calling our take it to their DRP shops. I clearly let friends and family. Hearing that news them know that by supporting small meant so much for us. After so much local businesses, they are helping a effort and sacrifice, we realized it was kid go to soccer camp and putting worth it. food on a family’s table, rather than
A:
Q: A:
Q: A:
56 JUNE 2016 AUTOBODY NEWS | www.autobodynews.com
helping a CEO buy a new Ferrari for his wife.
How have you built a successQ: ful business through reinvestment and not borrowing?
It hasn’t being easy, especially A: having no working capital or saving in a reserve account. Every
dime that we would generate has being reinvested back into the shop to buy equipment such as two frame ma-
chines, two spray booths and one welder machine as well as continuing to educate ourselves and our employees to help manage our shop more efficiently. For at least five years we showed no profit at the end of the year. I remember Fridays after paying everyone else, we’ll keep just enough to cover our household expenses. During all these years, we have learned to live under a budget, having the vision that one day we’ll have enough to take a nice vacation and to send our kids to college without having to ask for any government loan.
Is there anything else you Q: would like to add about your business or the industry in general?
The collision repair shop expanded last year and now has the capacity to repair 100 vehicles
I believe success is not a desA: tiny; it is a journey along with many challenges, but the key to sucSee Risking Everything, Page 58
Finish it like a Masterpiece
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www.autobodynews.com | JUNE 2016 AUTOBODY NEWS 57
ARA Members Discuss Legislative Issues at State Legislative Summit & Hill Day On April 18 and 19, the Automotive Recyclers Association (ARA) headed to Washington DC for its 9th Annual ARA State Legislative Summit and Hill Day. ARA members from over two dozen states gathered in the nation’s Capitol to discuss the state of the professional automotive recycling industry and to represent the interests of ARA member businesses. Michael Wilson, CEO of ARA, says, “Those ARA members who take time away from their businesses to participate in these important annual Association events came for a variety of reasons: for the greater good of the profession, to be part of the Association’s presence on the Hill, to represent the industry as a whole, as well as to communicate issues important to their own businesses.” Wilson continues, “The events are an important opportunity during the year to meet face-to-face to share information and resources, such as legislative language, past experiences and issue strategies. The group’s ultimate goal is to make the voice of the professional automotive recycling industry heard on Capitol Hill and to enhance ARA’s grassroots advocacy structure.” The 9th Annual State Legislative Summit on April 18 began with an
overview of active legislation impacting automotive recyclers on the state level. Representatives from ARA’s affiliate chapters discussed their specific legislative successes and challenges, as well as active legislation and state association goals. The day concluded with an in-depth briefing for the following day’s Congressional appointments, and that evening, ARA members enjoyed a Welcome Reception at the W Hotel in downtown DC. Association members visited lawmakers and engaged in over 60 meetings with members of Congress and other lawmakers. On Capitol Hill, ARA representatives built on last year’s legislative successes regarding a provision signed into law as part of the Fixing America’s Surface Transportation (FAST) Act. The first Federal law to provide long-term funding certainty for surface transportation in over a decade, the FAST Act also requires automotive manufacturers to provide OEM parts data for recalled parts. According to Wilson, “Access to OEM parts data has never been more important than today. Now that Congress has passed a law requiring automakers to make this information available for recalled parts, the professional automotive recycling indus-
try and others in the parts supply chain need the ability to receive parts data for all vehicles.” The association also presented its Congressional Champion Awards. In the House, the award went to Rep. Adam Kinzinger (R-IL) who last year introduced the provision requiring auto manufacturers to provide OEM part information for recalled parts and worked to get it adopted in the Highway bill and accepted by the Senate. These awards were presented on April 19 and the Congressman received a standing ovation when he arrived. In the Senate, ARA member Shannon Nordstrom of Nordstrom’s Automotive in South Dakota, along with ARA CEO Michael Wilson and Director of Policy Delanne Bernier, presented Senator John Thune (R-SD) with the first ever ARA Senate Congressional Champion Award. Senator Thune is Chairman of the Senate Commerce Committee. ARA President Mike Swift commissioned the fabrication of that award which was made out of a piston. ARA’s 73rd Annual Convention and Expo will be held October 26-29 in Baltimore’s Inner Harbor, attracting automotive recycling professionals from around the world. Registration is now open at www.araexpo.org.
Continued from Page 56
Risking Everything
ceed is having faith in God, and truly believe in what your vision is. Stay focused on your goals because during the journey you’ll find many obstacles, but as long as you maintain your focus, you will get there. Don’t be ashamed to ask for help. Find a mentor or consultant. There are many companies out there that are willing to teach shops how to manage and be successful. (Elizabeth) I believe that every child of the world deserves an opportunity to have a better life. Some come from good families but many come from destroyed families like me. This is the main reason for wanting to own a business, to be able to support any child of the world in reaching their goals by sharing the blessings God has given me. (Francisco) To contact JC Collision, email info@ jccollisioncenter.com or call 661-3981819.
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58 JUNE 2016 AUTOBODY NEWS | www.autobodynews.com
MSO Symposium Reveals Latest Industry Insights Now in its 6th year, this popular, exclusive event during NACE draws SOLD OUT attendance from dynamic and fast-growth multi-shop operators throughout the collision repair industry. The MSO Symposium is custom built by an industry leading advisory board to ensure the sessions are a direct fit for the audience.
Thursday, August 11th | Anaheim Convention Center | Anaheim, CA Noon: Private Networking Lunch 1:00 PM: MSO Symposium Program 6:00 PM: Private Reception
The closed and exclusive program is limited to: ● Qualified multi-shop owners/operators/management ● Large independent shops planning for growth or divestiture ● Insurance professionals
If You Qualify, Register TODAY to Save Your Seat at the MSO event of the YEAR. Featured Vital Topics: Industry Update | Insurer Panel | A Capital Markets View of Collision Around the World |
MSO Panel | OE Panel You’ll Hear the Latest from these Industry Experts: ● Vincent Romans, The Romans Group ● Marcy Tieger, Symphony Advisors, LLC ● Russ Hoffbauer, State Farm ● Clint Marlow, Allstate ● Chris Andreoli, Progressive
● ● ● ● ● ●
Russell Thrall, CollisionWeek John Eck, GM Gary Ledoux, Honda Mark Allen, Audi Jeff Hilton, Toyota Rex Green, Jefferies LLC
5 Key Takeaways You can ONLY GET by Attending the 2016 MSO Symposium: 1. Moving to the Next Level – What do shops need to consider before growing from 1 shop, 3 shops,
Audi Genuine Parts
10 locations, and beyond? How do you overcome a plateau in growth?
5. MSO Growth and the Strategy Behind It – This panel of the leading MSO’s explores the challenges of growth, and the steps taken that facilitated their rise to the top of the industry. Topics include:
2. Insurer Panel on the Latest Trends and Plans, topics include: ■ Long term direct repair program strategy ■ How they plan on working with the large MSO’s ■ Evolution of self-managed programs, short and long term
■ How did they plan for: capital requirements, proof of concept, business planning ■ How do you show progress to validate the model internally and externally to bankers, capital venture partners? ■ Overcoming inefficiencies and legacy systems ■ Insight on what they would do differently with the experience and knowledge they’ve gained
3. OE Panel Discussion on the Newest Technology & the Repairability of their Vehicles, topics include: ■ Driving certified repair programs, training, and equipment requirements ■ Sustainability of these programs to the collision repair industry 4. International Outlook bringing the Worldwide Trends to the US, topics include: ■ 3 mega trends impacting the industry globally, and, specifically, trends that could have an impact in the U.S. marketplace ■ Discussion on how these global panelists found opportunities and solutions to these major shifts in regulatory and economic trends
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www.autobodynews.com | JUNE 2016 AUTOBODY NEWS 59
FinishMaster’s Michelle Sullivan Honored as WIN’s 2016 Most Influential Woman by Chasidy Rae Sisk
industry leader. WIN is honored to recognize Michelle and looks forward to a future where every woman in the collision industry finds and fulfills her place of influence.”
As part of its goal to “enhance the role of women in the collision repair industry,” the Women’s Industry Network (WIN®) honors at least one woman each year for enriching the industry through their leadership, vision and commitment to excellence through their Most Influential Women (MIW) program. This year, WIN chose to honor Michelle Sullivan, Regional Vice President of FinishMaster, as the 2016 MIW. When asked how it feels to be honSullivan attended the first WIN ored as WIN’s 2016 MIW, Sullivan reconference in 2007 and has been insponded, “I am excited, grateful and volved ever since. humbled. I have held leadership posi“I was attracted to WIN because tions throughout my career that have althis is an organization that is dedicated lowed me to identify, advance and retain to encouraging, developing and cultitalent in the collision repair industry. vating opportunities to attract women Great mentors inspired me, and I have a to collision repair,” she said. “They strong desire to do that for others. Winalso recognize excellence, promote ning the MIW award means that I have leadership, and foster a network of a responsibility to continue that advowomen who are shaping the industry. cacy and ‘leave it better than I found it.’” I wanted to be part of that!” Sullivan began her career in the In 2013, Sullivan was elected to collision repair industry in 1994 as a WIN’s Board of Directors. She also Human Resources Manager for a Bal- participates as the co-chair for the timore distributor. Membership and Industry Outreach She explained, “I was working for committees. Sullivan is involved in a large corporation and was attracted other organizations, representing the to a smaller company where I could collision repair industry at national make a great impact.” events. She enjoys speaking to various The next eight years of Sullivan’s segments of the industry and raising career were spent working in marketawareness of the opportunities within ing, operations, sales and management collision repair. in order to learn every aspect of the When asked about why it’s imporbusiness, before she became President tant for women to be involved in the of that company in 2002. She continued collision repair industry, Sullivan rethere for another ten years. The comsponded, “The collision repair industry pany went on to win the 2007 continues to face a shortage of Distributor of the Year award people to fill critical positions, under her leadership. Sullivan such as technicians, managers then worked for paint manuand executives. Recruiting facturer for several years, winand retaining talent becomes ning their Leadership Award essential for the long-term in 2015. Sullivan joined Finsustainability of our industry. ishMaster as Regional Vice We are seeing more of that Michelle Sullivan President in January 2016. talent in women that are enSullivan stated, “Most of my career tering our industry or who are embrachas been spent championing change, ing leadership roles. It is important for developing talent, and driving results. I women to be involved to bring addihave been elected to various councils tional talent and diversity to work enviwhich have provided many opportunironments.” ties, particularly to be part of shaping Sullivan offers some advice for the direction of the organization.” young women interested in pursuing a Denise Caspersen, WIN’s Chair, career in the automotive industry: said, “Being selected as an MIW not “Don’t let preconceived notions only reflects on Michelle’s past ac- limit your thinking. Most people don’t tions but also sets the future stage for realize the various career paths within her as a mentor to others in the colli- the automotive field. If you are a stusion repair industry and as a continued dent, join an industry organization and
60 JUNE 2016 AUTOBODY NEWS | www.autobodynews.com
connect to the industry. Explore, question, engage! The more that you can get involved early on, the more opportunities will appear. Stay positive and adaptable, and find a mentor. Women who are part of industry organizations make great mentors; they typically had someone who promoted their development and were important to their journey, and most are looking to pay it forward.” The MIW program was established in 1999 by AkzoNobel and has recognized nearly 85 women whose leadership, vision and commitment to excellence has enriched the industry. Since acquiring stewardship of the MIW program in 2013, WIN continues to evolve the program to align with the organization’s mission to “enhance the role of women in the collision repair industry.” The leadership of women who received the MIW Award focuses on four areas: industry influence, professional accomplishments, mentoring and supporting others in the collision repair industry, and going beyond the requirements of their professional lives to give back to their communities. Amidst resounding applause, Sul-
livan said, “It is with great excitement, gratitude and humility that I accept this award. I want to thank WIN and its founders. Ten years ago, they had a vision, and they and many others along the way have worked tirelessly to engage women in the collision repair industry. They have provided a platform for me and many others to do what we love in an industry that we are so passionate about and to ensure that women have a seat at the table.” Sullivan continued, “I want to thank FinishMaster and the many other organizations that sponsor and support WIN. I want to thank my parents for giving me a solid foundation, and to the many friends, colleagues and mentors who have helped me along in my journey. Most of those mentors are in this room tonight, and I want to thank you; they have inspired me and coached me along the way.” Denise Caspersen, Outgoing Chair for WIN and 2008 MIW Honoree, led a toast to Sullivan, the scholarship recipients and all WINners, noting, “We are all MIWs. Maybe we haven’t been given the title, but by being a leader in the industry, we are all most influential!”
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www.autobodynews.com | JUNE 2016 AUTOBODY NEWS 61
AutoBodyguard Obtains Exclusive Rights to Zavada Odor Elimination Technology AutoBodyguard, Inc., a division of Dent Zone Companies, Inc., announced on April 26 a newly formed partnership with Zavada Scientific for exclusive rights to Zavada’s organic odor elimination technology for the automotive, recreational vehicle and marine, as well as power sports, markets worldwide.
AutoBodyguard Organic Odor Eliminator is safe for children and pets Credit: Business Wire
“The addition of Zavada’s odor eliminator is aligned with our vision for the AutoBodyguard portfolio,” said John Martin, President of AutoBodyguard, Inc. “This proprietary technology, governed under US Trade Secret Laws, distinguishes us as the only provider in the vehicle protection marketplace capable of eliminating organic odors through an environ-
BASF New National Strategic Accounts Manager
BASF Automotive Refinish hired Christopher Kugler as the new national strategic accounts manager. Most recently, Kugler was the director of Automotive Aftermarket at ILJIN USA, a producer of wheel bearings and other automotive components. Prior, he was the North American national accounts manager for Saint-Gobain (Norton) Abrasives in the collision repair industry. “Chris is a strong team player and has excellent experience with national account management,” said Tim Dawe, BASF sales director. “Over the years he has developed and exChristopher Kugler, ecuted winning BASF’s new strategies within national strategic the Multi-Shopaccounts manager Operator (MSO) segment.” Kugler’s main responsibilities in his new position are growing and building relationships in the MSO segment. For information, visit www.basf refinish.com
mentally safe and eco-friendly solution.” Zavada’s Noble Ion™ Technology removes odors by breaking down the chemical bonds and the compounds that cause them, eliminating organic odors at the source. Common competitor products use enzymes, which react to bacteria, or use odor neutralizers or fragrances, which mask the odor for a limited period of time. Over time, as enzymes die out or neutralizers dissipate, the odor returns. Zavada’s technology disrupts the production of the bacteria, which is typically the source of the organic odor, and prevents it from returning, according to a company press release. AutoBodyguard’s Organic Odor Eliminator with Noble Ion™ Technology has been integrated into the line’s Interior Protection program that provides coverage for the carpet, fabric, leather and vinyl surfaces of vehicles. The product is free from harsh chemicals and does not contain toxic ammonia components frequently found in anti-bacterial products. It is ecofriendly as well as safe for children and pets. “We are pleased to partner with AutoBodyguard to offer dealers greater profits through innovative F&I solu-
Vehicle Repair Installment Plans For Sales Growth
Collision Financial Services, a company that specializes in creating flexible installment vehicle repair payment plans, announced that its clients are finding additional sales by using, “InHouse Loans.” Collision Financial Services said that smart companies realize that being payment-flexible can lead to major sales growth. “In-House Loan implies ‘special’ to the customer and could be a benefit when CSI surveying is done. Who does not appreciate special treatment? Can you say ‘referral customers,’” said Jeff Steigerwald, Collision Financial Services chief financial manager. He said within many collision repair businesses, a rule of 75/25 applies. This means 75% of a shop’s customers arrive from insurance contacts shops commonly work with. The other 25% are from small and unfamiliar insurance companies or customer pay opportunities. These often will provide the smaller portion of a shop’s sales volume. The company said a willingness to offer flexible vehicle repair installment plans can often be key to bringing these customers on board. Visit www.collision financialservices.com or email info@ collisionfinancialservices.com.
62 JUNE 2016 AUTOBODY NEWS | www.autobodynews.com
tions,” said John Veenstra, Chief Innovation Officer for Zavada Scientific. “We selected AutoBodyguard because of the history, reputation and relationships that Dent Zone Companies, its parent company, has created in the automotive F&I industry over the past twenty-five years.”
AutoBodyguard Organic Odor Eliminator removes unpleasant organic odors on contact
“This exciting addition to the AutoBodyguard product line addresses an everyday problem that all drivers experience,” said John Martin. “Our Organic Odor Eliminator provides a tangible, new benefit for dealers to provide to their customers that has never been offered before.” For more information, contact Susan Neuhalfen by phone 832-4654762 or by email susanneuhalfen@ gmail.com
GFS’s REVO Systems Included in Ford Program
Global Finishing Solutions (GFS) announced its inclusion in the Ford Rotunda Dealer Equipment Program with its REVO Accelerated Curing Systems. The REVO Systems, which use short wave electric infrared technology, can improve paint shop throughput up to 80 percent, according to a company press release. “Global Finishing Solutions is excited to work with the Ford Rotunda program to provide customers with products that can be game changers for the industry,” said Brandon Lowder, vice president of auto refinish sales at GFS. “With the REVO Systems, GFS is proud to be the sole provider of infrared curing equipment to the program.” Introduced in 2014, GFS’ REVO Accelerated Curing Systems leverage electric IR technology to significantly reduce curing times for both prep and paint phases of repairs. Available in multiple models ranging from a handheld unit to larger systems that integrate into paint booths and prep areas, the REVO Systems are designed to fit a variety of needs while working within a shop’s current footprint.
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MINI of Baltimore Towson
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©2016 MINI, a division of BMW of North America, LLC. The MINI name, model names and logo are registered trademarks.
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3900 State St. Schenectady, NY 12304 www.autobodynews.com | JUNE 2016 AUTOBODY NEWS 63
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BMW of Bridgeport
Bridgeport 855-953-3111 203-394-6209 Fax M-F 7am-5pm
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BMW of Bel Air Bel Air 844-581-2752 443-640-1234 Fax parts@bmwbelair.com
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MASSACHUSETTS BMW of Sudbury Sudbury 800-338-3198 508-881-7578 Fax M-F 7am-5pm
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BMW of Catonsville Catonsville 855-996-2906 410-818-2600 Fax M-F 8am-5pm
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64 JUNE 2016 AUTOBODY NEWS | www.autobodynews.com
Wagner BMW of Shrewsbury Shrewsbury 866-438-3997 508-581-5940 508-845-6718 Fax M-Th 7am-5:30pm F 7am-5pm
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NEW JERSEY
BMW of Freehold Freehold 732-462-6286 732-577-0518 Fax M-F 8am-6pm; Sat 8am-4pm www.bmwoffreehold.com
BMW of Morristown Morristown 866-9-BMW PARTS 973-796-3146 Fax M-F 8am-6pm
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BMW of Mt. Laurel Mt. Laurel 856-840-1486 856-222-0506 Fax
BMW of Newton Newton 973-579-6020 973-579-6702 Fax M-F 8am-5:30pm
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Circle BMW Eatontown 732-440-1238 732-440-1239 Fax M-F 7:30am-6pm Sat 8am-3pm
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BMW of Bayside Bayside 516-304-3733 516-570-4268 Fax M-Sat 8am-5pm
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Competition BMW St James 631-724-3322 631-265-0501 Fax M-F 8:00am-5:00pm Sat 8:00am-4:00pm
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Habberstad BMW Huntington Station 631-271-7488 631-271-7931 Fax M-F 7:30am-5:30pm Sat 8am-4pm
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PENNSYLVANIA
Apple BMW York 717-849-6597 717-843-2948 Fax M-F 7am-5pm; Sat 8am-4pm applebmwparts@appleauto1.com www.applebmwofyork.com
Thompson BMW Doylestown 215-340-9823 215-340-9361 Fax
RHODE ISLAND
BMW of Newport Middletown 401-847-9600 401-841-0680 Fax M-F 7:30am-5:30pm
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When you repair a BMW, use the parts that are identical to those
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www.autobodynews.com | JUNE 2016 AUTOBODY NEWS 65
Audatex and Driven Brands Announce Strategic Relationship
Audatex, a Solera company, announced on April 25 its strategic relationship with Driven Brands. Audatex’s technology solutions simplify the claims process by enabling collision repair companies like
Driven Brands and insurance carriers to communicate on one platform with little variability. This new relationship will enable every franchise location to have the Audatex solution with integrated estimating support and a branded customer app for estimate appointments. Driven Brands’ CARSTAR
North America group currently has more than 475 locations across the US and Canada. “We are delighted to move forward with our strategic relationship with Audatex,” said Michael Macaluso, president of CARSTAR North America. “Our close collaboration will strengthen our brand and also provide us with future opportunities for technological advancements.” “We are excited by our relationship with Driven Brands,” said Don Mikrut, vice president of Collision Repair Solutions, Audatex. “By providing a system that’s highly accurate and connected, we can greatly reduce waste in claims processing activities and help increase overall profitability for customers like CARSTAR.” For more information about Audatex, visit www.audatex.us. For more information about Driven Brands, visit www.Driven Brands.com.
Maryland
Mon-Fri 7:30am - 6pm Sat 8am - 4pm www.gaithersburghyundai.com
301-670-1595 Fax
Mon-Thu 7:30am - 7:30pm Fri-Sat 7:30am - 6pm parts@rte2hyundai.com www.rte2hyundai.com
GARY ROME HYUNDAI
ACTION HYUNDAI
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Visit these Genuine Hyundai Parts Dealers
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For Your Collision Job
ABRA Auto Body & Glass announced on May 2 that Duane Rouse plans to transition from day-to-day operations, stepping down as Chief Executive Officer to assume the role of Vice Chairman of the Board of Directors. Rouse will continue to serve as CEO until a replacement is appointed. ABRA has commenced an executive search to find a successor to Rouse. “As I prepare to step back from day-to-day operations and move into my new role, I want to thank our more than 5,000 employees who have been the secret to our success in growing into a leading national damaged vehicle repair company,” said CEO Duane Rouse. “I am confident that under the leadership of a new CEO, supported by our current best-inthe-business executive team, ABRA will continue as a reliable partner for insurers while maintaining rapid and profitable growth.” Since Rouse became CEO in 2011, ABRA’s system-wide revenue has increased from under $300 million to more than $1 billion. The company has also added more than 150 new locations in the last 2 years. Rouse said, “With a successful strategy and accomplished executive
FITZGERALD LAKEFOREST HYUNDAI Gaithersburg 905 North Frederick Ave.
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ABRA Auto Body & Glass Announces Succession Plan, Commences CEO Search
HERB CHAMBERS HYUNDAI Auburn 107 Andover St.
800-767-1898 508-832-6026 Fax
Mon-Fri 7am - 6pm Sat 8am - 3pm pobrien@herbchambers.com www.herbchambershyundai.com
66 JUNE 2016 AUTOBODY NEWS | www.autobodynews.com
Leominster 743 North Main St.
888-240-3495 978-534-9933 Fax
New Jersey Flemington 180 Rte. US 202
908-782-8250
Mon-Fri 8am - 5pm fmondello@actionautogroup.com www.actionhyundainj.com
New York
ATLANTIC HYUNDAI West Islip 193 Sunrise Hwy.
631-587-1628 631-893-8491 Fax
Mon-Fri 8am - 5pm Sat 8am - 4pm www.AtlanticHyundai.com
team in place, ABRA is well-positioned for the future. The company is in a position of strength and now is the time to transition day-to-day leadership to a new Chief Executive who will lead the company into its next chapter of growth. I will remain a significant shareholder and through my Vice Chairman role I look forward to continuing to be part of ABRA’s very bright future.” Erik Ragatz, current Chairperson of the Board of ABRA Auto Body & Glass, and Managing Director of private equity firm Hellman & Friedman, ABRA’s majority shareholder, said, “During his 20 year tenure—and particularly in his 5 years as CEO— Duane not only helped aggressively grow the company through both strategic acquisitions and internal initiatives, but also built a wonderful organization and business. We are now beginning a search that will identify CEO candidates with the right experience and cultural fit for the organization. Duane will be an important voice in this process, and remain an important part of ABRA as he assumes the role of Vice Chairman.” For more information about ABRA visit www.abraauto.com
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New Ideas from Technicians are Backbone of Killer Tools Unique Products
Continued from Page 50
With an interest in the collision repair industry and a background in inventing and marketing products, Gerry Trueit began selling tools from shop to shop about 16 years ago. He and his wife, Maggie, and their dog, Ruby, drove a motor home throughout the United States selling an Eagle dent removal machine. After selling nearly 3,000 units, he said they gained a reputation for providing “Killer Tools.” This led Trueit and his team to form Killer Tools and Equipment Corp. “When we developed a tool for putting on door skins pneumatically, we were selling so many we could no longer go on the road and settled down to manufacturing and shipping,” he said. Since incorporating the company in 2002, they have sold more than 30,000 of these tools. Their products come from the ideas of those currently working in the collision repair industry and Trueit said that every tool is unique in its design. “We are very fortunate to be in a unique position by having original tools, thought up by collision technicians and designed and built by us,” said Trueit.
get the vehicle re-painted. Wraps offer flexibility and some shops will change them every 2-3 years, in order to stay fresh while conveying a new message. You can design a wrap to target a specific demographic--such as women, millennials, senior drivers and even young drivers. Some shops use their wraps to convey a safety or community-related message. One shop used their vehicle wraps to communicate anti-texting and other distracted driving warnings to the public and another shop promoted the local schools and Little Leagues through their wraps. But, the bottom line is this—do vehicle wraps ever lead to new customers? The answer from Offutt Collision Repair in Bellevue, NE is an emphatic maybe. “I don’t think anyone has ever come in here and said that a car wrap brought them here,” Carissa Williams explained. “They all work together in a marketing and branding plan, so to track the results is a little difficult to do. But, it’s all about getting the shop’s name out there and for that purpose they do a very good job.”
by Stacey Phillips, Assistant Editor
He said collision technicians can be quite hard on their tools so everything has to be rugged. “I want to make sure that our brand is known for quality first and the service to back it up,” said Trueit.
Killer Tools, based in Orangevale, California, has seven employees and offers more than 30 products through mobile jobbers, paint stores and warehouse distributors. The company recently introduced the following four tools for the industry: ART55 Cordless Tool Garage: allows you to store cordless tools in your tool box or on the side of your tool box. Powerful magnets hold unit to any steel surface without falling.
ART88 Corner Pocket: a powder-coated steel peg board attaches to any tool cart to create vertical space for organizing your tools and tapes, etc. Comes with six steel peg holders. ART44X The Painter’s Helper: Heavy duty Truck Mirror Support holds over 10 lbs. Attaches to any steel surface with powerful magnet and exclusive “load extender.” ART81X Heavy Duty 1/2” Impact Support: Quality anodized aluminum support will hold over 10 lbs with exclusive “load extender.” Several of Trueit’s technicians, many who were referred by jobbers or friends, have received royalties for helping to design his products. One technician has earned more than $250,000 over the last 10 years. Trueit said the company decided to reward them with $1,000 each for their part in sharing ideas for any tool they produce. “Collision technicians are independent thinkers and have always had to design something new to complete a task,” said Trueit. “That is why I enjoy this industry. I feel connected.” For more information, contact Gerry Trueit at 800-369-4262 or killer toolsandequipment@gmail.com or visit http://www.killertools.com/.
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Power of the Past, Force of the Future: WIN's 2016 Educational Conference by Chasidy Rae Sisk
Excitement and positive energy filled the room as 188 attendees gathered at the Women Industry Network’s (WIN®) 2016 Educational Conference themed Power of the Past, Force of the Future. On the ten year anniversary of WIN’s inception, association members from around the country met in Tampa, FL to honor the
Petra Schroeder, Incoming WIN Chair welcomes members to the conference
past that has led to the present and learn how to best prepare for the challenges on the horizon. WIN’s 2016 Educational Conference was held on May 2-4 at the Hilton Tampa Downtown which contributed an air of elegance to the proceedings. During registration and orientation, attendees had a chance to get to know each other, and additional networking opportunities were offered between sessions throughout the conference. For new members, WIN offered a chance to attend a Member Orientation session, hosted by Michelle Sullivan, WIN’s 2016 Most Influential Woman (MIW) recipient, and Petra Schroeder, Incoming Chair of WIN, who encouraged members to get engaged by joining a committee. After introducing WIN’s 2016 scholarship winners, Sullivan encouraged the industry professionals to mentor young people. Marcy Tieger and Frederica Carter took the stage to go over the agenda and recognize WIN’s founders, past chairs, scholarship recipients, Board of Directors and sponsors. In between educational seminars, attendees also heard updates from WIN’s Committees. Throughout the conference, Tieger and Carter provided tidbits from WIN’s decade-long history, Carter noted the good energy present from WIN’s first meeting as women gathered without feeling the need to prove themselves in
a male-dominated industry. Tieger recalls WIN issuing the challenge for women to “be bold.” From the beginning, WIN strove “to make sure members felt invited, warm and safe,” Carter noted. Tieger encouraged attendees to reconnect and establish new relationships. The first presentation of the event was “Guess Who’s One of the Most Strategic Links in the Automobile Value Chain?” by Susan Lombardo, Senior Vice President of Acquisitions for Enterprise, who shared information on the rental car industry and her own career, and she noted that collision repair operators are a strategic link in the automotive value chain. To attendees hoping to be successful in their careers, Lombardo advised, “Don’t take things for granted, and always ask about opportunities. You are the driving force of the future.” In “Getting Personal with Social Media,” Kristen Felder, Owner and CEO of Collision Hub and Engage Target Media, addressed using social media in marketing campaigns. Today’s consumers are often less interested in the product than the people behind that product, so Felder provided advice on the best ways to use social media to advantage. She also cautioned attendees about the dangers inherent in social media posts, but her overall messages reiterated: “Companies don’t do business with companies; people do business with people.” Monday evening concluded with a Welcome Reception on the Hilton’s patio which allowed attendees to enjoy the beautiful weather, appetizers and beverages while engaging in the scheduled networking opportunity. Tuesday began early for the 116 WINners who joined the annual Schol-
Shannon Miller the most decorated US gymnast, explains the "Gold Medal Mindset."
arship Walk. This year’s Scholarship Walk raised $3100 towards WIN’s Scholarship Fund. Tuesday morning’s Key-note Ad-
68 JUNE 2016 AUTOBODY NEWS | www.autobodynews.com
dress entitled “The Gold Medal Mindset” which was presented by Olympic Champion Shannon Miller. Reminiscing on her career as a gymnast, Miller recounted her successes as well as her failures. Emphasizing the importance of setting goals, maintaining
and to build organizational capacity to better serve that growing network, which begins with a focus on technology which is an internal component of WIN’s Force of the Future goals as Byers attempts to make the association’s website easier to use and to increase WIN’s online presence. Next, Jennifer Solcz from and on behalf of AkzoNobel awarded WIN a Technology Initiative Founders Scholarship of $12,500. The afternoon ended with WIN’s founders met for a “Power of the Past” panel three breakout sessions. Codiscussion lette Bruce of Team Safety a positive outlook and being commitpresented a seminar on OSHA regulated to excellence every single day, tions and safety requirements. Miller advised attendees to develop a AMI’s Jeff Peevy led “The His“Gold Medal Mindset” which is simtory and Evolution of Training in the ply an attitude of going out and winCollision Repair Industry,” stressing ning the day, no matter what life throws that training focuses on specific tasks while education is more general at you.” See related article this issue. After lunch on Tuesday, Chair knowledge. See related article this Denise Caspersen introduced WIN’s issue. founders for the “Power of the Past” Following the educational porpanel discussion. The founders in attion of Tuesday’s proceedings, WIN tendance included Frederica Carter, members gathered that evening for the Marcy Tieger, Geralynn Kottschade, MIW and Scholarship Awards Gala Kathy Mello and Trish Serratore. where WIN’s 2016 scholarship recipFrom there, the panel of WIN ients were recognized and WIN memfounders explained that they strove to bers honored Michelle Sullivan, create a safe harbour for collision re- WIN’s 2016 MIW honoree. pair industry professionals from all During the General Session on facets and levels of the industry. Mello Wednesday morning, Caspersen beexplained, “These were people who stowed WIN’s Cornerstone Award go through the same things as us every upon Shelly Andrews and Katie day—it makes us better personally Henwood. The award honors a Board and professionally.” of Directors member who exemplifies When Caspersen asked the foun- extraordinary service, and Caspersen ders about their proudest WIN moalso recognized new Board of Direcments, Kottschade said, “Being a part tors members Denise Kingstrom, of this group has been one of the best April Lausch, Debbie Menz, and experiences in my life. People step up Jenny Anderson before discussing where there’s a need, and there should the association’s recent accomplishbe no fear to get involved. I’m proud to ments and upcoming initiatives. be a part of this organization.” Event emcees provided some hisThe ladies continued to discuss tory about WIN’s early years with their efforts to plan WIN’s first Edu- Tieger noting, “We’ve come a really cational Conference with an all-vol- long way, and we’re extremely proud unteer group as well as how belonging of how far we’ve gotten.” to WIN has benefitted each of them. Next, Karen Fierst, owner of The founders praised the camaraderie of KerenOr Consulting, presented “LesWIN members and stressed the imporsons Learned on My Journey to and tance of strategic planning as the associThrough the Collision Repair Indusation grew before Caspersen introduced try: Next Stop: China.” Fierst began Incoming Chair Petra Schroeder and Jawith a personal biography, sharing inclyn Byers from WIN’s Technology formation about her youth and her edTask Force. ucation. She advised attendees, “You After Schroeder explained WIN’s need to have a vision, identify your past initiatives, she noted their current core values, go for it, exude confiinitiatives are to grow WIN’s network See WIN Conference Page 73
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www.autobodynews.com | JUNE 2016 AUTOBODY NEWS 69
Historical Snapshot
—John Yoswick is a freelance writer based in Portland, Oregon, who has a body shop in the family and has been writing about the automotive industry since 1988. He is the editor of the weekly CRASH Network (for a free 4-week trial subscription, visit www.CrashNetwork.com). Contact him by email at jyoswick@SpiritOne.com.
Northern NACE, Risley Hired by SCRS, Collapse of M2, Insurance Advertising with John Yoswick
“After an exhaustive, national 20 years ago in the collision repair insearch, the board of directors has chodustry (June 1996) The Automotive with ServiceChasidy Association Dan Risley,” SCRS Chairman Raesen Sisk (ASA) is calling its first but contro- Don Keenan said. “The sheer volume versial Northern Autobody Congress and caliber of the applicants necessiand Exposition a success. The event, dubbed “NACE Jr.” in the industry trade press, was held in Chicago and drew about 6,380 attendees—a reChasidy Rae Sisk spectable-sized with showing, although fewer than the 8,000 attendees organizers had predicted. Like the annual ASA-sponsored International Autobody Congress and Exposition (NACE), the Northern Autobody show combined technical and withsessions, Chasidy Rae Sisk management training motivational speakers and social events In 2001, Dan Risley became the executive with a large trade show. The new director of the Society of Collision Repair show was designed to attract those in Specialists, only the second person to hold the post since the association was founded in the north central region of the country 1982. Risley later went to a job with Allstate who may be less likely to travel to the Insurance, and in 2013 became the executive southern locations at which NACE is with Chasidy Rae director Sisk of the Automotive Service Association held. While many of the speakers and tated the almost 2-year search for the classes during the show had low at- right person. The board and I believe tendance, nearly all the shop owners we have found the right person to coninterviewed at the event had positive tinue the legacy of SCRS as the leadChasidy Raeing Sisk comments about with the 522-booth trade collision repairers’ association.” show itself. “It is an opportunity that I longed ASA sources say dates and plans for,” Risley said. “I am very passionate for a 1997 Northern Autobody show about the industry, and look to build have not been finalized. upon that which John Loftus dedicated – As reported in Autobody News. 18 years.” The Chicago show was Chasidy controversial – As reported in Autobody News. with Rae Sisk for ASA because some vendors didn’t Risley worked for SCRS until 2008, like the idea of having two major trade when he left to accept a position with shows a year, and because even some Allstate Insurance, saying that deciASA state associations felt left out of sion was not an easy one but “would the decision to hold the event, which be best for him and his family.” Five some of the groups felt could impinge years later, he was back representing with Chasidy Rae Sisk on their own regional trade shows. the industry, becoming executive diWhile the number of trade show ex- rector the Automotive Service Associhibitors and the announced attendance ation in 2013. at the event were larger than NACE itself is is today, it paled in comparison 10 years ago in the collision repair into the size of NACE in those days, and dustry (June 2006) with Chasidy Rae“ISisk that combined with negative feedback think the insurance companies at from some vendors and state affiliate this point are realizing there’s some groups led ASA to shelve the idea of real ills to having all their eggs in one “Northern NACE.” basket,” March said. “They don’t want to be in that position again. So I think least for now they are looking at any 15 years ago in the collision repair inwith Chasidy RaeatSisk larger players real skeptically and dustry (June 2001) The Society of Collision Repair Spe- making sure they have some back-up cialists has hired Dan Risley of Oak positions.” Lawn, IL, as its new executive direc– California shop owner Dave tor. March, speaking about a year after he
Associations Assembling Southeast News
Western Associations
Southwest Associations Southeast Associations
took back over the 50,000-square-foot shop he had previously sold to M2, an MSO that collapsed suddenly in the spring of 2005, locking the doors of its 27 shops and leaving a trail of creditors, vehicle-owners and insurers hanging. March continues to own and operate his shop. He’s also developed multiple models of the Watercar, billed as the world’s fastest amphibious vehicle (www.watercar.com).
5 years ago in the collision repair industry (June 2011) One reason motorists shopped and switched auto insurers more aggressively in 2010 may be that auto insurance advertising soared 22.6 percent to a record-high $5 billion last year, according to analysis by Dowling and Partners Securities. That reversed a 4.2 percent decline in advertising in 2009. Prior to 2009, the industry had increased advertising spending for seven straight years. In the past decade, in-
surance industry advertising—the vast majority of which focuses on auto insurance—has grown 211 percent from $1.6 billion in 2001. The biggest jump in advertising last year was by Farmers Insurance, which spent $505 million, up 125 percent from the previous year. – As reported in CRASH Network (www.CrashNetwork.com), June 6, 2011. The growth in insurer advertising didn’t end in 2011; it reached a record-high of $6.4 billion in 2014, up 28 percent from the 2010 total.
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WIN© Honors 2016 Scholarship Recipients at Gala Awards Ceremony by Chasidy Rae Sisk
On Tuesday, May 3, during the 2016 Educational Conference, WIN members took a break from the informative sessions to honor the 2016 Most Influential Woman (MIW) honoree as well as this year’s scholarship win-
WIN presented their 2016 post-secondary scholarship recipients. (from left to right: Beverly Rook-Twibel, Krystyna Zak, Chelsea Bonds, Tristen Berlin, Jasmine Storey, Petra Schroeder; scholarship winner Nancy McInerney could not attend the conference)
ners. The MIW Reception was held outside and attendees were dressed to the nines as they sampled hors d’oeuvres while networking with their collision repair industry peers. Cheryl Boswell welcomed attendees and introduced Beverly RookTwibell and Petra Schroeder, co-Chairs
of the Scholarship Committee. Recipients of the scholarships are required to possess a 3.0 GPA, provide school involvement, engage in community service, bring a recommendation from their instructor, and submit an essay describing their goals and reasons for joining the collision repair industry and to try to ensure that they plan to stay in the industry. In 2016, WIN awarded ten scholarships: five to high school students and five to post-secondary students. Winners of post-secondary scholarships were Nancy McInerney, Tristen Berlin, Chelsea Bonds, Jasmine Storey and Krystyna Zak. Each of the young women were introduced and their goals shared before their mentors were announced. Berlin plans to work in a body shop or be an adjuster, and RookTwibell will mentor her for next year. Storey plans to own a collision repair shop and will be mentored by Debbie Menz. Bonds hopes to work for Service King and will be mentored by Petra Schroeder. Zak, who wants to be a body technician or estimator, was assigned Michelle Sullivan as her men-
tor. Although McInerney could not be present, her goal is to paint cars for a living; Yen Hoang was assigned as her mentor. Speaking on behalf of the scholarship recipients, Zak admitted that they didn’t know what to expect before attending the Educational Con-
Cheryl Boswell welcomed attendees to the MIW and Scholarship Awards Gala.
ference, but they were all pleasantly surprised by how warm and welcoming WIN members treated them. “We’re used to being alone or among few women, and we are relieved to find a network of women in this industry. We are grateful for this experience and the scholarships which provide so many opportunities. We are all elated to be part of something as
great as WIN. Thank you for your time, energy, leadership and support.” Boswell introduced Trish Serratore, one of WIN’s founding members and a 2000 MIW Honoree, who emphasized the importance of being involved with local schools and the future generation. Looking at the term “Most Influential Woman,” she noted that each word is significant and represents someone truly incredible “whose actions and leadership provide a strong influence.” Since the inception of the MIW Award by AkzoNobel, the program has honored 88 women in celebration of their leadership, mentorship and inspiration. Serratore believes, “It is essential for women in our industry to support other women. We can change the world by speaking out.” Serratore went on to recognize all women who contribute to the success of the collision repair industry, stating that making a difference, staying true to their values, and using their actions to create a positive influence makes each one of them “most influential.” She then introduced MIW Awardee Michelle Sullivan. See story this issue.
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Continued from Page 68
WIN Conference
dence, seek growth opportunities, find mentors, start networking, and evaluate. Have a vision to find your path.” Fierst identified how to approach each of these steps. She also explained the importance of the four domains that define an individual: self, home/family, community and work. She encouraged everyone, “You have got to be yourself. Somehow, you have to figure out how to operate in your own personal sphere of comfort and according to your core values.” Laurie Altman from 3M then presented “What’s Next? From the Eyes of an Industry Leader” which she began by sharing information about 3M’s vision and strategy as well as her own career. She discussed the rapid changes currently impacting the collision repair industry, such as MSOs, autonomous vehicles, OEM-certified parts, and a variety of other issues related to technology. Altman advised attendees to “make change your best friend, but stay true to what you believe. Don’t let others tell you what
As a WIN founder, Claypool also praised WINners: “What you’ve accomplished in the last ten years is nothing short of miraculous, but there’s still a lot of work to be done. If it doesn’t challenge you, it doesn’t change you; let’s see what your best can do over the next ten years for WIN, your business and the collision repair industry. You are the force of the future.” As the conference ended, Debbie Clark announced that WIN’s 2017 Educational Conference will be held on May 8-10, 2017 in Denver, CO. WIN’s 2016 EduThroughout the conference, numerous networking opporcational Conference spontunities allowed members to make new friends sored included AkzoNobel, sented “Lions and Tigers and MillenAxalta, BASF, DCR Systems, Enterprise nials... Oh My!” Claypool defined the Rent-A-Car, PPG, ASE Certified, 3M, millenials as those born after 1980, and Allstate, Caliber Collision, Insurance he listed some of the stereotypes assoAuto Auctions, Service King, State ciated with this group of young adults. Farm, Valspar Automotive, ABRA Auto Claypool’s presentation focused Body and Glass, AudaExplore, CAPA, on millennials as customers and the CARSTAR, CCC Information Services, best ways to market to them. He outCopart, FinishMaster, Fix Auto, GEICO, lined some of the challenges employGerber Collision & Glass, Hertz, ers may experience with this generation MetLife, Mitchell International, OEM, who puts less focus on work and more The Romans Group, The Villacorta Law on having a personal life. Firm PC, and Safelite Solutions. you can or should do—you’re probably capable of more than even you believe!” During the last educational session, Mark Claypool, President and CEO of Optima Automotive, pre-
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Lean Operations
Quality Control in 6 Easy Steps with David Luehr
David Luehr is the owner of Elite Body Shop Solutions, LLC, a collision business consulting firm based in Nashville, Tennessee. He is a 30 year veteran of the collision repair industry. David is an expert in Body Shop Operations and specializes in Lean, and Theory of Constraints methods. Email him at dluehr@msn.com
With increased pressure for improved Secondly, quality control is not quality from both the consumer and inonly about the physical qualities of the surance partners, systems must be put in repair, there are several other factors to with Jennifer Driscoll-Chippendale place to ensure a higher quality stanmeet if we are attempting to maintain dard. Complexity of the modern vehicle the standards. For example, consider inis radically different than it was even specting a vehicle for work bid, not a few short years ago and new performed (WBNP) at cerconsiderations for verifytain stages of repair. ing proper electrical Check for parts and and mechanicalwith Erica Eversman sublet status. operations is critiCheck also for dical. Both insuragnostic trouble ance partners and codes at this stage. OEM CertificaAddressing these tion programs are considerations are also demanding that quality control too. with Ed Attanasio better quality control practices are abided by. InThe 6 Steps: surance company DRP inspecThe 6 step program I am shartors are quick to “write you up” for ing with you is used by many of my discrepancies on the estimates (work Elite clients and has proven to be highly bid, not performed) and can have draeffective. matic consequences to your relationship with Ed Attanasio of trust, and your placement on the reStep 1. Vehicle Check-in ferral list. Quality also involves discovering what I want to start out by helping redehappened during the accident, what fine what quality control really means. damage is related to the loss and which To many, it is simply an inspection done is prior. Another part of quality involves after a vehicle repair is complete to enfinding out how to best to communicate sure everything looks good before givwith the customer during the repair with Ed Attanasio ing the vehicle back to the customer. process and even how you expect to get The problem with this simplistic appaid when it’s finished. At this stage you proach is that because the vehicle is alare building quality into the customer ready assembled, it is impossible to experience and gaining valuable inforinspect hidden repairs and it becomes mation to build quality into the actual redifficult to re-repair defects. A system pairs. Antonelli that inspects repairwith qualityVictoria during the repair process is much more desirable. Step 2. Blueprint Building a blueprint is where you begin building the quality into the repair itself. qual·i·ty con·trol noun: quality control Using the information obtained during 1. a system of maintaining standards in the check-in process you build your remanufactured products by testing a sampair plan and then you QC it! Everyone with Chasidy Rae Sisk ple of the output against the specificaagrees that the blueprint largely dictates tion. how well the repair job will travel through the workflow, so why not make Based on this definition of quality consure it’s right? My favorite way to pertrol there two things I want to point out. form this is by loading the parts cart with First, in order to be successful with any the items I am checking off my printed Edit isAttanasio quality assurancewith program imperaestimate. If you have checked everything tive that first everyone knows what the off your estimate and there are still items quality standard is. The shop must make not loaded on the parts cart, what does the time to properly define what is exthat tell you? I feel it is also important to pected as a quality standard if it is to be mention that with the complexity of met. Is the repaired panel straight? Has today’s vehicles, it is important that most corrosion protection been applied? vehicles be scanned for diagnostic trouwithforEd Attanasio What is our standard finishing out ble codes at this stage even if a lamp is filler work? 80 grit, 180 grit? NOT present on the instrument panel.
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Step 3. Prior to Paint Inspect vehicles prior to paint every time. Major expense is incurred by those that have to re-do something after it is already painted. These re-dos must be avoided at all costs. At the step 3 QC point, you will want to look at everything very carefully using a checklist. Again, you are not only inspecting for the physical quality of the repair but for the procedural quality too. This stage is where you make sure that everything on the estimate has been performed and everything performed is on the estimate. This stage is also a great place for the inspector to verify that all the parts needed for paint are on hand and the parts needed for reassembly will be available in time.
Step 4. Prior to Assembly A quick inspection should always take place to inspect paint quality and color match prior to assembling the vehicle. Verify that everything on the estimate has been painted as planned. For example, ask was the radiator support repair fully painted like it was estimated, or did the painter just touch it up? This is usually a very quick inspection, but a very necessary one.
Step 5. Prior to detail After a vehicle is assembled and prior to getting the detailing done, it is important to take the vehicle on a test drive, recheck for diagnostic trouble codes
(DTCs) and then perform a comprehensive quality control inspection using a checklist. A growing concern in the industry is the number of trouble codes being discovered after repair completion caused by trim panels and other components being removed while the vehicle is being driven from department to department. Many of these trouble codes do not trigger an indicator lamp on the dash and can only be discovered by using a scan tool. This is the QC step where you will want to also recheck all of the electrical and mechanical components, panel fit and operation, fluid levels, and so on. Make sure that all promises made to the customer have been completed. Once everything checks out, it is time to get the car cleaned up.
Step 6. Final QC Final QC is usually performed by the person that was handling the customer file and will be going over the repairs with the customer during delivery. It is simply a quick re-check using a checklist and verifying everything was done as promised and the car is cleaned properly and ready to go. Also some shops may consider file management, final bills, etc. as part of the final QC too. For a free copy of the QC inspection sheet used by Dave’s Elite shops, contact him at david.luehr @elitebodyshopsolutions.com.
David Luehr Presents Twice at WIN Conference
by Chasidy Rae Sisk
David Luehr of Elite Body Shop Solutions took the stage to discuss “Mastering Implementation.” Performing at world class levels requires implementation skills which take leadership skills to the next level, but it all begins by changing how you think about leadership. Quoting Zig Ziglar, Luehr told attendees, “Anything worth doing is worth doing poorly until you learn how to do it well.” Luehr identified three things he’s learning the hard way: the use of authority is not a reliable way to influence lasting change, manipulation is different than influence, and using fear as a motivator does not work long-term. Before making a decision, Luehr encour-
aged the audience to ask if it is worth it and if they are able to do it. He then identified three key steps to success. The first step is to determine what needs to be achieved and how to measure it, and Luehr warned, “If you don’t measure it, you can’t improve it.” Next, it is necessary to find vital behaviors which are high leverage acts that happen at crucial moments and have a big impact on the desired result. In covering the final step, determining how to motivate and enable change, Luehr identified six sources of influence: personal motivation, personal ability, social motivation, social ability, structural motivation, and structural ability. Luehr said, “People want the same outcome but sometimes disSee Luehr at WIN, Page 79
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Most Decorated Olympic Gymnast Presents Keynote ‘Gold Medal Mindset’ at 2016 WIN Conference On the second day of WIN®’s 2016 Educational Conference in Tampa, Shannon Miller, Olympic Gymnastics Champion, delivered the event’s Keynote Address: “The Gold Medal Mindset.” Miller is the most decorated gymnast in American history, having won seven Olympic gold medals and been inducted into the U.S. Olympic Hall of Fame twice. After beating cancer in 2011, Miller became a motivational speaker, and on May 3, she brought her brand of optimism and inspiration to WIN members who learned about her winning mindset. Reminiscing about her gymnastics career, Miller observed that it is easy to remember the good times, but it is just as important to recall the chal-
are today and where you want to be tomorrow. Very few successes just happen, and while dreams are necessary and fantastic, achieving them requires a specific plan involving SMART (specific, measurable, achievable, relevant, and time-based) goals. Dreams serve as motivation, while goals establish the steps necessary to reach the dream. Miller stressed that goals being specific is imperative to define what needs to be accomplished. She said, “Wrap your mind around exactly what you want to achieve and then figure out what you need to do to make it happen. If you don’t take the steps to make your dream a reality, it’ll always be just a dream.” When Miller suffered a knee injury in 1992, she had to decide whether to give up or to fight, and she
lenges. “Remember those troubles because it is those mistakes, those obstacles, which have taught us how important it is to keep trying and to get back up when we do fall. I learned that I could not succeed if I wasn’t willing to do the work and able to believe in myself that I could reach my goals. We can’t give up every time we reach a rough patch, not if we went to truly succeed. I learned that I have to analyze my mistakes so I can learn from them and move forward.” During her Olympic career, Miller often heard that she was too young, too old, too short or too weak, but she believes in using the power of past lessons to become more knowledgeable as she forges into the future. She says, “If you listen to everyone else, you’ll never win. You have to possess the will to succeed against all odds.” These lessons, which help in all aspects of life, make up what Miller calls “The Gold Medal Mindset” which she describes as “an attitude of going out and winning the day, no matter what life throws at you. What you do today matters. You must remain positive and commit yourself to excellence.” Setting goals is critical for successfully achieving your dreams as it helps close the gap between where you
is glad she chose to fight. She worked hard at practice each day so she could enjoy the competition. “I just wanted to live in that moment; I didn’t know about the scores or the medals. When you’re prepared, you have to just go for it, enjoy the moment, and have some fun.” Miller is grateful to her team, including her parents, coaches, doctors, teachers and fellow athletes, who was there to rally her during the bad days; however, she also stressed the need to contribute to the team. “You need to rely on your team to achieve your dreams. Utilize the amazing resources around you. Find out how to make more of a difference and work together to achieve your dreams.” Admitting that she lost the concept of teamwork after retiring from gymnastics, Miller stated that she rediscovered its importance when she was diagnosed with cancer. At first, she was overwhelmed by the fear of the unknown and the loss of control, she established knowledge of the steps needed to recover after her surgery, allowing her to move from a victim mentality back to her competitive nature. Miller’s belief that she could defeat cancer faltered after her first week of chemo, but her team of doctors, nurses, family and friends rallied
by Chasidy Rae Sisk
If you think you can’t, you won’t; if you can’t even see yourself achieving your goals in your own mind, you never will. — Shannon Miller
76 JUNE 2016 AUTOBODY NEWS | www.autobodynews.com
believing. If you think you can’t, you won’t; if you can’t even see yourself achieving your goals in your own mind, you never will. A negative attitude will prevent you from reaching your dreams, so you have to combat negative thoughts with positive ones, especially when you have a bad day.” Noting that a negative attitude will bring you down quicker than anything else, Miller finds power in seeing barriers as opportunities and focusing on solutions instead of problems. “Having a posiSeven-time Olympic Gold Champion Shannon Miller tive attitude is a choice you shared her secrets to “The Gold Medal Mindset.” have to make each day, and when you need it because that’s why though it can be a challenge, it makes they are there. This summer is the you an asset, helping you develop bettwentieth anniversary of my Olympic ter relationships and inspiring those wins and the five year anniversary of around you. Life is only as good as being cancer free. If I can help just you make it—choose to be positive!” one woman focus on her health, that Although Miller was not the means I’ve turned my experience with most talented gymnast, she believed cancer into something positive.” in hard work, always going above and According to Miller, “Many sucbeyond her coach’s requirements. cessful people rely on positive mental “Work ethic is an essential ingredient images to reach their goals. Seeing is See Most Decorated, Page 79 around. She says, “I was inspired by their positive attitude and wanted to learn from their example. Your team matters; don’t be afraid to ask for help
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Box Car Racing
very interested in this project as many of us enjoyed soap box derbys in our youth and wanted the disabled children to experience the same enjoyment we had,” said Francisco. “We also like supporting youth sports, 4H and pageants. We enjoy encouraging and supporting the youth in our community.” Bomm’s ultimate goal is to hold eight racing throughout the year during the cooler months. He would also like to add “old school-style racing” and allow kids to build cars out of materials found in their garages. He said few people can afford to go out and purchase a $1,000 car and a trailer to haul it, as well as pay for registration and travel fees. By holding these races, Bomm said it gives special-needs children the opportunity to experience first-hand what racing is all about. “Giving back is a big thing,” said Bomm. “Everything I do is for children.” For more information, contact John Bomm at: sunshinestatesuperkids @gmail.com.
Blackburn OEM Wheel Solutions New Employee
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Continued from Page 74
Luehr at WIN
agree on the steps to get there. If you keep score, it makes everything more interesting. The important thing to remember is you’ve always got to keep learning. The best way you can predict your future is to create it. You have the power to set your own destiny.” In his presentation titled “Dealing with Fear: A Secret to Success,” Luehr defined success as an affirmative answer to the following: Did I live? Did I love? Did I matter and make a difference in the world? He explained that everything an individual wants is on the other side of fear; each person needs to learn to get out of his or her own way. He stressed, “Fear is not a bad thing if you frame it right in your mind. Get comfortable being uncomfortable!” Luehr advised attendees to deal with fear with practicing awareness, visualizing the desired outcome, associating without a higher quality of people and embracing the opportunity to learn new things. He ended with “Quit letting your mind control you automatically. The more you do it, the less you’ll fear it!”
Most Decorated
in the recipe for success. Each little effort adds up and makes a difference, and you never have to second guess the outcome when you’re committed to excellence because you’ve done everything possible to succeed. When you look at winners, what separates them is follow through, not talent or effort—they focus on winning every single day,” Miller emphasizes. Before exiting the stage to a standing ovation, Shannon Miller stated, “It’s important to keep moving in a positive direction every day. When you’re repairing a vehicle, it’s not just a car—it’s that person’s livelihood, where they spend time with family, and how they protect their loved ones... Or maybe it’s a dad taking his little girl to the gym so she can pursue her dream of winning an Olympic gold medal. Each time you commit yourself to excellence, you are creating a winning aspect for everyone.”
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