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10 Automakers Commit to Automatic Emergency Braking on All New Vehicles, Over 50% of New Cars Ten major vehicle manufacturers have committed to making automatic emergency braking (AEB) a standard feature on all new vehicles built, the U.S. Department of Transportation, its National Highway Traffic Safety Administration (NHTSA) and the Insurance Institute for Highway Safety (IIHS) announced Sept. 11. “We are entering a new era of vehicle safety, focused on preventing crashes from ever occurring, rather than just protecting occupants when crashes happen,” said U.S. Transportation Secretary Anthony Foxx. “But if technologies such as automatic
emergency braking are only available as options or on the most expensive models, too few Americans will see the benefits of this new era. These 10 companies are committing to making AEB available to all new-car buyers.” The announcement, made at the dedication of IIHS’s newly expanded Vehicle Research Center, represents a major step toward making crash-prevention technologies more widely available to consumers. The 10 companies – Audi, BMW, Ford, General Motors, Mazda, Mercedes Benz, Tesla, Toyota, Volkswagen and Volvo See Automatic Braking, Page 10
Used Car Demand Increases Taxable Value of Cars in Rhode Island, ‘95 BMW Doubles in Value for Taxation by Katie Davis, NBC 10 I-Team
Is a car in Rhode Island ever too old to be taxed? A Bristol taxpayer turned to the NBC 10 I-Team after she got a tax bill that seemed unbelievable. Gail Storms’ 1995 BMW was valued at about $3,800 in 2013. But in 2014, the 20 year-old car’s taxable value doubled to more than $7,000. Storms, who is a retired math
VOL. 6 ISSUE 7 OCTOBER 2015
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teacher, said she did a double-take when she saw the numbers. “It wasn’t very rational thinking, as far as I was concerned,” she said. “I thought they made a mistake.” To find out, the NBC 10 I-Team went to Bristol’s tax assessor. The car’s taxable value is based on the National Auto Dealers Association Clean Retail Value. By law, See Tax Value Doubles, Page 78
October 2015 SHOP and PRODUCT SHOWCASE Featuring 23 Successful Products INSIDE
New Survey Results Show Insurers ‘Who Pays For What’ in Terms of Frame/Mechanical Procedures by John Yoswick
Just under 61 percent of shops surveyed said they are paid “always” or “most of the time” for removing coatings from pinchwelds prior to mounting the vehicle on a frame machine when it is required for the repair. But industry trainer and consultant Mike Anderson said that percentage— from the latest “Who Pays for What?” survey results available now—isn’t high enough. “In my opinion, that 61 percent should be 100 percent,” said Anderson, president of Collision Advice and cre-
ator of the survey. Anderson noted that some automakers do not approve mounting or anchoring in the pinchweld area at all, and said shops should always follow manufacturers recommendations. But when mounting using the pinchwelds, See New survey results, Page 26
Toby Chess and David Luehr Offer RDE Talks at SEMA see Hey Toby! p. 14, 15, 18 and David Luehr p. 76, 77
Undercover State Farm Employee Reveals Suppression of Labor Rates by Stacey Phillips, Assistant Editor
A year and a half after the first complaint was filed by body shops in Mississippi against the nation’s top insurers, the plaintiffs’ claims were dismissed yet again by a Florida judge on August 17. Although it can be viewed
as a set back by some, Eaves Law Firm continues to gather more information to help its case, including comments from a State Farm employee. There are now more than 500 body shops in 19 states part of the multi-district lawsuit in Florida, alleging the supSee Labor Rate Dispute, Page 12
See p. 56 for SCRS Repairer Driven Education at SEMA See p. 74 for I-CAR Collision Repair Training See p. 24 for Three-part OEM Collision Repair Technology Summit at SEMA
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2 OCTOBER 2015 AUTOBODY NEWS | www.autobodynews.com
REGIONAL
Collision Repair Technology Summit Offers
Fenix Parts Acquires Ocean County Auto
CREF Seeks ‘Back to School’ Support
Former CT Body Shop Owner Plea Deal in
Dominion Sure Seal Focuses on Cycle-Reduction
MA Court Upholds Dismissal of Wrongful
Electrical Fire Causes $190K Damage to
Moppert Brothers in PA Donates Vehicle
Growing Trend of Collision Repair Networks
New Developments at WyoTech Career
I-CAR Training Classes at SEMA . . . . . . . . . . . 74
Wreckers in NJ . . . . . . . . . . . . . . . . . . . . . . . 8
Plot to Kill Ex-Wife . . . . . . . . . . . . . . . . . . . . 4 Death Suit . . . . . . . . . . . . . . . . . . . . . . . . . 10 for Recycled Rides . . . . . . . . . . . . . . . . . . . 22 Colleges in PA, FL and WY. . . . . . . . . . . . . . 48
NJ Division of Consumer Affairs Obtains
$693,000 Judgment Against Fradulent
Used Car Dealership . . . . . . . . . . . . . . . . . . . 4
NY BOCES Teacher Returning to Where
He Got His Start . . . . . . . . . . . . . . . . . . . . . 24
Settlement With PA Business After “Shoddy”
Repairs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
COLUMNISTS
Attanasio - Collision Veteran Takes on Paint
Underpays with PaintEx 2.0 . . . . . . . . . . . . . 46
Franklin - How Much Do Numbers Matter?. . . . 36 Hey Toby - Glue and Rivets Have Replaced
Three OEM Sessions, Thursday, Nov. 5 . . . . 20 for Students . . . . . . . . . . . . . . . . . . . . . . . . 22 Products to Benefit Body Shops. . . . . . . . . . 23 Maryland Body Shop . . . . . . . . . . . . . . . . . . . 6
Led to Formation of 1Collision Network . . . . 42
Industry Veteran Seeks to Re-Evaluate Perceived
Low-Valued Vehicles . . . . . . . . . . . . . . . . . . 28
Mike Chaney Defeats John Mosley for MS
Insurance Commissioner in GOP Primary . . . 30
New Survey Results Show Insurers ‘Who Pays For What’ in Terms of Frame/Mechanical
Procedures . . . . . . . . . . . . . . . . . . . . . . . . . . 1
PPG Completes Acquisition of IVC
Industrial Coatings. . . . . . . . . . . . . . . . . . . . 78
Premiere Services Partners with LKQ on Industry’s First Recycled Mobile
Electronics Parts Program . . . . . . . . . . . . . . 60
Prima Demonstrates Latest MIG Welders
at SEMA . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
Welding on Many Newer Vehicles . . . . . . . . 14
ProFirst Certified Shops Discuss How
Your Relationship with Fear First . . . . . . . . . 76
SCRS Repairer Driven Education Classes. . . . . 56
Luehr - Competing with Consolidation? Change Yoswick - CIC Committee Offers Industry a
Way to Push for Use of Better Data Standard. . 52
NATIONAL
10 Automakers Commit to Automatic Emergency Braking on All New
Vehicles, Over 50% of New Cars . . . . . . . . . . 1
2015 SEMA Scholarship and Loan
Forgiveness Awards . . . . . . . . . . . . . . . . . . 72
Axalta’s Global Innovation Center Based
in Philadelphia . . . . . . . . . . . . . . . . . . . . . . . 6
BASF Dual Refinish System Reformulated
Program Has Improved Business. . . . . . . . . 32
Top TV Celebrities Featured at SEMA’s
“Velocity Live”. . . . . . . . . . . . . . . . . . . . . . . 72
Turbomix PaintSaver Has New Stirring
Technology . . . . . . . . . . . . . . . . . . . . . . . . . 77
Undercover State Farm Employee Reveals
Suppression of Labor Rates. . . . . . . . . . . . . . 1
Used Car Demand Increases Taxable Value of Cars in Rhode Island, ‘95 BMW Doubles
in Value for Taxation . . . . . . . . . . . . . . . . . . . 1
Valspar’s Family of Brands’ SEMA Highlights
Include Custom Cars, Celebrity Appearances,
Music and Airbrushing . . . . . . . . . . . . . . . . 54
to Increase Shops’ Production & Profit. . . . . 58
Veteran Instructor Peter Lock Retires After
Cars, Awards, Autographs, and Education . . 54
Wagner SprayTech Shows MotoCoat
Central Jersey Teacher With Back-to-School
Wedge Clamp Systems Opens U.S. Location
BASF’s Highlights at SEMA Include 2 Booths, Branning Collision, GEICO Team Up to Help
Transportation . . . . . . . . . . . . . . . . . . . . . . 24
Carworx Showcasing European Paint Line
at SEMA . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
CCC Displays New Technology & Services
at SEMA . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
36 Years as Leader/Mentor/Educator at CCC . . 70
Sprayers at SEMA . . . . . . . . . . . . . . . . . . . . 72
After 30 Years of International Distribution . . 38
Women Automotive, Machine Shop Students
I-CAR is back at SEMA in 2015 with training at the Las Vegas Convention Center. I-CAR training centers around individual’s roles as collision industry professionals. See a list of training sessions on p. 74. Publisher & Editor: Jeremy Hayhurst General Manager: Barbara Davies Assistant Editor: Stacey Phillips Online Editor: Victoria Antonelli Contributing Writers: Tom Franklin, David Brown, John Yoswick, Janet Chaney, Toby Chess, Ed Attanasio, Chasidy Sisk, David Luehr Advertising Sales: Joe Momber, Sean Hartman, Bill Doyle, Norman Morano (800) 699-8251 Office Manager: Louise Tedesco Sales Assistant: Cass Heckel Art Director: Rodolfo Garcia
Indexof Advertisers
AASP/NJ Will Hold Annual Meeting on October 28. . 8
in CA Smash Stereotypes . . . . . . . . . . . . . . 64
Acura of Westchester . . . . . . . . . . . 50 Amato Agency . . . . . . . . . . . . . . . . 42 Atlantic Hyundai . . . . . . . . . . . . . . . 28 Audi Wholesale Parts Dealers . . . . 67 Automotive Art . . . . . . . . . . . . . . . . . 5 Axalta Coating Systems . . . . . . . . . . 2 Bald Hill Chrysler-Jeep-DodgeRam . . . . . . . . . . . . . . . . . . . . . . . 18 Baystate Chrysler-Jeep-DodgeRam . . . . . . . . . . . . . . . . . . . . . . . 12 BMW Wholesale Parts Dealers . 62-63 Car Bench North America. . . . . . . . 11 Car-Part.com . . . . . . . . . . . . . . . . . . 20 CarcoonAmerica Airflow Systems. . 52 Carworx . . . . . . . . . . . . . . . . . . . . . . 10 Central Avenue Chrysler-JeepDodge-Ram. . . . . . . . . . . . . . . . . 34 Certified Automotive Parts Association (CAPA). . . . . . . . . . . 45 Cherry Hill Audi . . . . . . . . . . . . . . . . 65 Cherry Hill Porsche . . . . . . . . . . . . . 65 Cherry Hill Volkswagen. . . . . . . . . . 65 Chief Automotive. . . . . . . . . . . . 19, 29 Classifieds. . . . . . . . . . . . . . . . . . . . 78 Clay Auto Group . . . . . . . . . . . . . . . 79 Coleman Autobody. . . . . . . . . . . . . 32 Colours, Inc. . . . . . . . . . . . . . . . . . . 22 Crashmax Equipment . . . . . . . . . . . 24 D & S Curing Solutions. . . . . . . . . . 33 Diamond Standard Parts, Inc. . . . . 39 Ditschman/Flemington Auto Group . 51 Dominion Sure Seal, Ltd. . . . . . . . . 23 Dover Chrysler-Dodge-Jeep . . . . . . 27 Eco Repair Systems of North America, LLC . . . . . . . . . . 14 EMM . . . . . . . . . . . . . . . . . . . . . . . . . 9 Empire Auto Parts . . . . . . . . . . . . . . 30 Equalizer Industries, Inc . . . . . . . . . 46 Fairfield Chrysler-Jeep-Dodge-Ram. . 38 FBS Distribution Co., Inc. . . . . . . . . 15 Fitzgerald’s Lakeforest HyundaiSubaru. . . . . . . . . . . . . . . . . . . . . 58 Ford Wholesale Parts Dealers . . . . 53 Fred Beans Parts . . . . . . . . . . . 13, 80 Fuccillo Kia of Schenectady . . . . . . 61 Gary Rome Hyundai-Kia . . . . . . . . . 47 GM Wholesale Parts Dealers . . . . . 64 Grecco Auto Body . . . . . . . . . . . . . 20 H & S Autoshot Mfg. Co. . . . . . . . . 47 Honda-Acura Wholesale Parts Dealers. . . . . . . . . . . . . . . . . . 40-41
Serving New York, New Jersey, Pennsylvania, Delaware, Maryland, Northern Virginia, Connecticut, Rhode Island, Massachusetts and adjacent metro areas. Autobody News is a monthly publication for the autobody industry. Permission to reproduce in any form the material published in Autobody News must be obtained in writing from the publisher. ©2015 Adamantine Media LLC. Autobody News P.O. Box 1516, Carlsbad, CA 92018 (800) 699-8251 (760) 603-3229 Fax www.autobodynews.com Email: news@autobodynews.com
Northeast
Contents
Hyundai Wholesale Parts Dealers . . 71 Infiniti of Norwood. . . . . . . . . . . . . . 53 John Walcher, President (Veritas Advisors) . . . . . . . . . . . . . . . . . . . . 4 Kia Motors Wholesale Parts Dealers . . . . . . . . . . . . . . . . . . . . 73 Koeppel VW-Mazda . . . . . . . . . . . . 59 Lexus Wholesale Parts Dealers . . . 76 Malco. . . . . . . . . . . . . . . . . . . . . . . . 21 Martech Service Company . . . . . . . 37 Maxon Hyundai. . . . . . . . . . . . . 16, 17 Maxon Mazda . . . . . . . . . . . . . . . . . 54 Mazda Wholesale Parts Dealers . . . 77 Mercedes-Benz of Fort Washington . . . . . . . . . . . . . . . . . 36 Mercedes-Benz of West Chester . . 36 Mercedes-Benz of Wilmington . . . . 26 Mercedes-Benz Wholesale Parts Dealers . . . . . . . . . . . . . . . . . . . . 65 MINI Wholesale Parts Dealers . . . . 60 Mirka Abrasives, Inc.. . . . . . . . . . . . 37 MOPAR Wholesale Parts Dealers . . 43 Motor Guard Corporation . . . . . . . . . 4 Nissan/Infiniti Wholesale Parts Dealers . . . . . . . . . . . . . . . . . . . . 59 Porsche Wholesale Parts Dealers . . 70 Prima Welds, Inc. . . . . . . . . . . . . . . . 6 Prime Supply, Inc.. . . . . . . . . . . . . . 32 Providence Lacquer & Supply Centre . . . . . . . . . . . . . . . . . . . . . 42 SATA Spray Equipment . . . . . . . . . 35 Security Dodge-Chrysler-JeepRam . . . . . . . . . . . . . . . . . . . . . . . . 7 Sherwin-Williams Automotive Finishes . . . . . . . . . . . . . . . . . 30, 31 Subaru Wholesale Parts Dealers . . 75 Tasca Automotive Group . . . . . . . . 49 Thompson Organization . . . . . . . . . 57 Toyota Wholesale Parts Dealers . . . 76 Urethane Supply Company . . . . . . 44 Valspar Automotive . . . . . . . . . . . . . 25 Veritas Advisors (John Walcher, President) . . . . . . . . . . . . . . . . . . . 4 VIP Honda . . . . . . . . . . . . . . . . . . . . 48 Volkswagen Wholesale Parts Dealers . . . . . . . . . . . . . . . . . . . . 69 Volvo Wholesale Parts Dealers . . . . 50 Wagner Auto Group . . . . . . . . . . . . 55 Wheel Collision Center . . . . . . . . . . 60 WyoTech . . . . . . . . . . . . . . . . . . . . . . 8
www.autobodynews.com | OCTOBER 2015 AUTOBODY NEWS 3
NJ Division of Consumer Affairs Obtains $693,000 Judgment Against Fraudulent Used Car Dealership
A Superior Court Judge has ordered RLMB, Inc., a used car dealership located in Ledgewood, NJ to pay $693,645.91 after finding that it violated the State’s consumer protection laws and regulations a total of 640 times. The state’s 10-count complaint, filed this March in State Superior Court in Morris County, alleged that RLMB and its manager, Michael L. Bloom, Sr., violated the Consumer Fraud Act, the Motor Vehicle Advertising Regulations, the Automotive Sales Regulations, the Used Car Lemon Law (UCLL) and UCLL regulations by advertising used motor vehicles for sale without disclosing to consumers the vehicle’s prior damage or prior use; selling vehicles “as is” when they qualified for a warranty; and permitting third parties to advertise, offer for sale and/or sell used motor vehicles on Craigslist that were titled to RLMB. The defendants failed to file a response to the complaint, resulting in Judge Stephan C. Hansbury entering a Final Judgment by Default. The judgment requires the defendants to pay $640,000 in civil penalties,
$31,200.91 in reimbursement to the State for its legal and investigative costs and $22,445 in restitution to seven consumers. By the terms of the Final Judgment by Default, the dealership must comply with all applicable State laws and regulations in its business practices. “The penalty ordered in this matter is appropriate and should send a clear message to all motor vehicle dealerships that violating our consumer protection laws and regulations comes at a steep price,” Acting Attorney General John J. Hoffman said. “We are continuing to review the practices of new and used motor vehicle dealers to ensure consumers are not taken advantage of.” “The evidence presented to the court by the Division of Consumer Affairs, resulted in a favorable decision for consumers,” said Acting State Director of Consumer Affairs Steve Lee said. “Dealerships must not withhold information from consumers that the dealerships are required by law to provide.” The State, in its filed complaint, alleged that RLMB: ● Failed to provide consumers with title and registration to used motor vehicles prior to the expiration of tem-
4 OCTOBER 2015 AUTOBODY NEWS | www.autobodynews.com
porary title and/or registration;
● Required that consumers sign blank sales documents;
● Offered used motor vehicles for sale at the dealership location that did not have prominently displayed the Federal Trade Commission Used Car Buyers Guide, a document which, among other things, indicates whether such vehicle comes with a warranty;
● Offered for sale used motor vehicles that did not have the total selling price conspicuously posted;
● Advertised and/or offered for sale used motor vehicles through the RLMB website, without the required statement that “price(s) include(s) all costs to be paid by a consumer, except for licensing costs, registration fees and taxes;” ● Failed to itemize documentary service fees; and
● Since at least 2007, failed to pay the $.50 administrative fee for each used motor vehicle sold, as required by the UCLL and UCLL regulations.
CT Shop Owner Pleads Guilty in Plot to Kill Ex-Wife
The former owner of a body shop in Milford, CT, has pleaded guilty for his role in a plot to have his ex-wife killed and his girlfriend’s ex-husband beaten up, reported ctpost.com. Gregory Christofakis, 53, entered a guilty plea in Aug. stating there is enough evidence that a trial would end in his conviction. Since Christofakis’s arrest Oct. 4, 2012, the former owner of Greg’s Auto Body has been in custody under a $1 million bond on charges of attempting to commit murder and conspiracy to commit assault. He allegedly hired an ex-con to kill his estranged wife and break the legs of his current girlfriend’s exboyfriend, reported ctpost.com. Last October, Christofakis was arrested on a warrant at the McDougall-Walker Correctional Institution in Suffield on new charges of criminal attempt to violate a protective order and criminal attempt to tamper with a witness. He and his then-girlfriend, Ziba Guy, 48, a former Westchester doctor, were charged in the plot to eliminate or maim their one-time paramours, reported ctpost.com. Guy is serving 51 months in prison.
www.autobodynews.com | OCTOBER 2015 AUTOBODY NEWS 5
Axalta’s Global Innovation Center Based in Philadelphia
Axalta Coating Systems, a global supplier of liquid and powder coatings, announced in Sept. that its new Global Innovation Center will be located at The Navy Yard in Philadelphia, PA. The 175,000-square-foot facility will be home to Axalta’s global research, product development, and technology initiatives and partner with the company’s other technology centers in the Americas, Europe and Asia-Pacific. The project is being developed by Liberty Property Trust and Synterra Partners, and Axalta has entered into a long-term lease agreement for the building. Project construction is expected to be complete in late 2017. Upon reaching full operation in 2018, Axalta will bring at least 190 new jobs to Philadelphia with the possibility of additional positions in the future. Axalta’s global corporate headquarters is located in Center City Philadelphia, and its North America headquarters is located in Glen Mills, PA with a customer training center in Exton, PA. Axalta Chairman and CEO Charlie Shaver, PA Secretary for Labor & Industry Kathy Manderino (representing Governor Tom Wolf), and Philadelphia Mayor Michael Nutter announced the project.
Electrical Fire Causes $190K Damage to Maryland Body Shop An electrical failure in a battery-charging system started a fire that caused nearly $200,000 in damages at Bob’s Auto Body shop in Hagerstown’s West End on the morning of August 28, the
He said firefighters attacked the blaze from the outside by pumping 500 gallons of water per minute from a ladder truck, and 500 gallons of water per minute from an engine.
The fire, which started in the office, was reported by a neighbor, the fire marshal’s office said. About 60 firefighters from Hagerstown, Halfway, Clear Spring, Funks-
Firefighters responded to a building fire at Bob’s Auto Body on Wabash Avenue on August 28. Credit: Kevin G. Gilbert/Chief Photographer
Hagerstown firefighters hose down a smoldering section of a west end auto body shop. Credit: Kevin G. Gilbert/Chief Photographer
The roof was damaged by the fire, while the front of the building was destroyed. Credit: Kevin G. Gilbert/Chief Photographer
Maryland State Fire Marshal’s Office told heraldmailmedia.com. The fire started at 1227 Wabash Ave around 11:15 a.m., according to Battalion Chief Adam Hopkins of the Hagerstown Fire Department. He said his unit was among the first to arrive on the scene. “Heavy fire was coming out of the front of the garage and the windows,” Hopkins told heraldmailmedia.com.
6 OCTOBER 2015 AUTOBODY NEWS | www.autobodynews.com
The blaze caused an estimated $140,000 in damages to the contents and $50,000 in damages to the structure according to the fire marshal’s office. The roof was damaged by the fire, while the front of the building was destroyed. A charred vehicle could be seen in one of the garage’s three bays, reported heraldmailmedia.com. The fire marshal’s office said a second vehicle also was damaged.
town, Longmeadow, Maugansville, Wi-lliamsport and Franklin County, PA, took 40 minutes to bring the fire under control, reported heraldmail media.com. Fire crews stayed several hours after the fire was out to spray water on smoldering portions of the building. Due to the fire, traffic in the area was snarled, and several streets were shut down. No injuries were reported.
www.autobodynews.com | OCTOBER 2015 AUTOBODY NEWS 7
AASP/NJ Will Hold Annual Meeting on October 28
The Alliance of Automotive Service Providers of New Jersey (AASP/NJ) will hold their 2015 Annual Meeting on Wednesday, October 28th at the Gran Centurions Banquet Hall in Clark, NJ. The event will begin at 6:30 p.m. with a cash bar, leading into a 7 p.m. dinner.
AASP/NJ is taking a different approach this year by hosting an “Industry Overview” instead of the speaker presentations they have held in the past. “We decided to make this year’s meeting something of an open forum,” Jeff McDowell, president of the association, said from his shop in Fords. “In the past, we typically ran though an awards ceremony, an association update, dinner and then one or two featured presenters. This year, we felt we needed to get to the issues much quicker, so after a few awards, we will get right to our program.” AASP/NJ plans to give a brief
synopsis of the group’s activities and then open up the meeting to many of the topics cited in their recent state survey. A question and answer period will follow. “I think our members will welcome a chance to speak publicly about a lot of the problems they are having in today’s automotive repair world,” McDowell added. “Things are changing so rapidly, sometimes it’s easy to get lost in the shuffle. This meeting will attempt to help our shops try and avoid that.” The registration deadline for the event is Monday, October 26. The cost for tis $50 for members and $75 for non-member guests. To register or to receive additional meeting information, call AASP /NJ Executive Director Charles Bryant at (732) 922-8909 or email him at setlit4u@msn.com. For more information on AASP/ NJ, visit www.aaspnj.org. For more information on NORTHEAST® 2015, visit www.aaspnjnortheast.com, the NORTHEAST Automotive Services Show on Facebook, the NORTHEAST Automotive Services Show YouTube page (www.youtube.com/ user/AASPNJNORTHEAST) or on Twitter @AASPNJNORTHEAST.
8 OCTOBER 2015 AUTOBODY NEWS | www.autobodynews.com
Fenix Parts Acquires Ocean County Auto Wreckers in NJ
Fenix Parts, Inc., a recycler and reseller of OEM automotive products, announced on August 18 the acquisition of Ocean County Auto Wreckers, Inc. in Bayville, New Jersey. Founded in 1959, Ocean County is a full-service auto recycling facility and represents Fenix Parts’ second location in New Jersey. For the 12 months ended June 30, 2015, Ocean County had revenues of approximately $8 million. Kent Robertson, CEO of Fenix Parts, said, “Ocean County is a high-quality auto recycler that meets all of our acquisition criteria, with strong leadership and operations adjacent to our existing markets that will expand our distribution, dismantling, warehouse and yard capacity.” Robertson continued, “With the addition of Ocean County, we now have 14 facilities located primarily in the northeastern U.S. and Canada, allowing Fenix to provide customers access to a larger, more diverse inventory and better product availability.” For information, contact Scott Pettit at: scottpettit@fenixparts .com
Settlement With PA Business After “Shoddy” Repairs
Attorney General Kathleen G. Kane announced on September 2 a settlement agreement with a central Pennsylvania automobile business that allegedly leased vehicles that needed considerable amounts of repair work and used a lease agreement that did not comply with federal law. The business, Credit Connection Auto Sales, Inc., offers vehicles on a lease-to-own basis at its locations in Harrisburg, York and Carlisle. The Carlisle location also operates a motor vehicle repair shop. The settlement, filed in the form of an assurance of voluntary compliance, requires the company to pay a $12,500 civil penalty for alleged violations of the Consumer Protection Law, the Pennsylvania Auto Regulations, the Truth in Lending Act, and the Federal Trade Commission’s Used Car Rule. Additionally, the company must begin using lease agreements that comply with federal law within 90 days and comply in the future with the Consumer Protection Law and the Auto Regulations.
www.autobodynews.com | OCTOBER 2015 AUTOBODY NEWS 9
Continued from Cover
Automatic Braking
– will work with IIHS and NHTSA in the coming months on the details of implementing their historic commitment, including the timeline for making AEB a standard feature. The Department and IIHS encourage all other light-vehicle and trucking manufacturers to bring automated vehicle technology to all vehicles on U.S. roadways as soon as possible. Automatic emergency braking includes a range of systems designed to address the large number of crashes, especially rear-end crashes, in which drivers do not apply the brakes or fail to apply sufficient braking power to avoid or mitigate a crash. AEB systems use on-vehicle sensors such as radar, cameras or lasers to detect an imminent crash, warn the driver and, if the driver does not take sufficient action, engage the brakes. “The evidence is mounting that AEB is making a difference,” said IIHS President Adrian Lund. “Most crashes involve driver error. This technology can compensate for the mistakes every driver makes because the
systems are always on alert, monitoring the road ahead and never getting tired or distracted.” AEB technology is already showing benefits in the real world. Several studies, including a recent report from IIHS, show that AEB technology can reduce insurance injury claims by as much as 35 percent. The 10 manufacturers committing to across-the-board AEB represented 57 percent of U.S. light-duty vehicle sales in 2014. The expanded IIHS facility opened today, made possible by special funding provided by IIHS’s insurance company sponsors, provides IIHS with the capabilities needed to test evolving crashavoidance technology. In January, NHTSA announced its proposal to add automatic emergency braking to the list of recommended advanced safety features included in its New Car Assessment Program. In May, Secretary Foxx announced a series of steps DOT and NHTSA will take to accelerate the development of advanced safety technologies such as vehicle-to-vehicle communications and autonomous driving. “Secretary Foxx’s direction to NHTSA is clear: We must work to expedite the implementation of advanced
technologies to save lives at every opportunity,” said NHTSA Administrator Mark Rosekind. “These 10 manufacturers have committed to an important principle: AEB is a life-saving technology that should be available to every vehicle owner. In the months ahead, NHTSA will work closely with IIHS and the auto industry to carry out that commitment, and we encourage every other manufacturer to join this effort.” The DOT and IIHS have longstanding commitments to promoting life-saving technology innovations. Moving forward, IIHS and NHTSA will set specific performance criteria for manufacturers to meet their commitment, and will determine how soon consumers can expect to see AEB technology as standard equipment. In order for a vehicle to earn IIHS’s highest safety award, ‘Top Safety Pick’, IIHS requires the vehicle to have an automatic braking system.
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MA Court Upholds Dismissal of Wrongful Death Suit
On August 28, the Massachusetts Appeals Court upheld the dismissal of a wrongful death suit against AllStar Collision Center on Boston Street in Salem, MA. The lawsuit stemmed from the 2012 drunk driving accident that killed 19-year-old Danvers resident Dillon Renard, who was a passenger in a car driven by Angelique Griffin that hit an illegally parked tow truck, reported patch.com. Griffin, a Salem resident, was sentenced to two-and-a-half years in prison with a six-month home confinement after pleading guilty to motor vehicle homicide. Lawyers for the Rennard family filed suit against Griffin, the host of the party Griffin was drinking at, and All-Star Collision, according to the Salem News. The lawsuit claimed that the body shop was negligent in the parking of the tow truck, making it liable for Rennard’s death, according to the Salem News.
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www.autobodynews.com | OCTOBER 2015 AUTOBODY NEWS 11
Continued from Cover
Labor Rate Dispute
pression of reimbursement rates for collision repairs in violation of the Sherman Antitrust Act. “The delays in this case have been unprecedented,” said Allison Fry, the litigation director and designated plaintiffs’ liaison counsel at Eaves Law Firm, the lead attorneys on the case. Fry said this has occurred repeatedly throughout the litigation. “Even though the delays are tremendously difficult and hard on the plaintiffs, the benefits that have arisen as a result of the lengthy delays is that we have more information from defendants’ inside sources,” she said, referring to the Tennessee and Louisiana amended complaints. Fry said the Tennessee complaint included statements from a State Farm employee that said, “…they do intentionally falsify and suppress body shop labor rates, that they do set the rates for the entire insurance industry and everyone else follows along and joins in on that suppression.” Filed in May, the complaint stated that a State Farm employee admitted to the plaintiff that “…State Farm delib-
erately suppresses labor rates and the purported survey results in a ‘prevailing competitive price’ [that] is actually ‘whatever State Farm wants it to be.” According to court documents, “This employee has further admitted State Farm purposefully asserts reliance upon out-of-date information, such as labor rates ‘about 20 years old,’ entered into the ‘survey” long ago. The Louisiana amended complaint, also filed in May, stated that “… a State Farm employee has admitted that State Farm sets the rates for the entire industry, that it “dictates the market,” that State Farm stands for ‘controlling the market,’ and the other insurers follow its ‘lead.’” In regard to Louisiana Attorney General “Buddy” Caldwell’s action against State Farm, court documents said “…this same employee has admitted that everything in the complaint is true, ‘we do all that,’ ‘every iota is the truth . . . . when you read [the complaint], it’s like, ‘that’s us.’” Fry said Eaves Law Firm, based in Jackson, Mississippi, also has statements from USAA employees stating that State Farm sends out their labor rate survey and USAA changes their rates based upon that.
12 OCTOBER 2015 AUTOBODY NEWS | www.autobodynews.com
The first lawsuit alleging “steering and price fixing” was filed in Florida on February 24, 2014. The initial complaint was dismissed June 11, 2014 and an amended complaint was filed June 28 of that year. The multi district lawsuit was created on August 8, 2014 and four cases were transferred to the U.S. District Court, Orlando division from the states of Indiana, Mississippi, Tennessee and Utah. Since then, the amended complaints have been dismissed several times “without prejudice” meaning they can be refiled. Earlier this year in June, Magistrate Judge Smith prepared a report in regards to the 14 cases filed in 12 different states: Alabama, Arizona, California, Illinois, Kentucky, Michigan, Missouri, New Jersey (2), Oregon, Pennsylvania (2), Virginia and Washington. Smith recommended that all of the claims be dismissed. Although the plaintiffs filed an objection, Judge Presnell upheld Smith’s recommendations. “We don‘t believe it was correctly determined,” said Fry. “That’s why we filed the objections in the first place.” Eaves Law Firm was notified that September 18 is the deadline to refile an
amended complaint. “I fully anticipate additional information to be forthcoming,” said Fry. The next hearing with Judge Presnell is scheduled on September 24. Fry said it is limited to the first six complaints filed in Florida, Indiana, Louisiana, Mississippi, Tennessee, Utah; as well as the federal antitrust claims, rather than the state law claims. When Autobody News contacted State Farm, we were old the following: “The judge’s rulings are consistent with those involving other related lawsuits that have also been dismissed. The description is not in line with the State Farm mission to serve the needs of its customers, and our long, proud history of achievements in advancing vehicle safety. Our customers choose where their vehicles are going to be repaired. We provide information about our Select Service program while at the same time making it clear they can select which shop will do the work. A vibrant, profitable auto collision repair industry is in the interest of State Farm. At the same time, we are advocates on behalf of our customers for reasonable repair costs. We believe repairer profitability and quality auto repairs that are reasonably priced can both be achieved.”
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Hey Toby!
Toby Chess is an I-CAR program instructor, Training specialist, and former salvage yard operator. Toby is universally known in the collision industry for his work with first responders and advocacy for body shops and consumers. He can be reached at tcspeedster@yahoo.com
Glue and Rivets Have Replaced Welding in Many Newer Vehicles with Toby Chess
Recently, I was conducting the I-CAR Steel welding certification test at a collision repair center when I saw a 2014 BMW 3 Series having a quarter panel being installed. The tech was welding in the quarter panel instead of using glue and rivets. I asked the tech if he had the OEM replacement procedures, which he produced from his tool box. I showed him that the proper proce-
dure was to rivet and glue the quarter panel in See accompanying photos for the proper installation method and recommended tools.
Fig. 2. Factory Supplied sleeves
Fig. 1. Rivet Gun
I spoke with the person in charge and explained that there was a problem with the repairs that were being performed. First, the corrosion protection warranty could be voided by the factory. Second, a state violation could be imposed for not following OEM repair procedures (Fine, loss of license, and court litigation.)
Fig. 4. Factory Adhesive 14 OCTOBER 2015 AUTOBODY NEWS | www.autobodynews.com
Finally, diminished value could be imposed and/or the shop could be compelled to purchase the vehicle. But I am getting ahead of the game. Let’s take a look at why adhesives and rivets are being used more frequently today and in the future. The major reasons for rivet-adhesive bonding are two fold. First, Corporate Average Fuel Economy or CAFÉ standards. Starting in 2015, trucks and automobiles are classified together. In the past, Cars and trucks were separate,
but now they are combined. Substituting aluminum for steel, Ford was able to achieve a 700 lb weight reduction in its F150 Truck. That translates in 3½ gallon
Fig. 5. Applying the Adhesive
Fig. 3. Factory Rivets
better gas mileage. The current average for 2016 is 34.1 miles per gallon with a goal of over 50 miles per gallon by the year 2025. Second is vehicle safety. With stronger and lighter materials being used in today’s vehicles, we
are seeing a combination of several different types of steels, together with aluminum, magnesium, plastics and carbon fiber. It should be noted that not
Fig. 6. Applying the SPR’s to Panel
everything can be welded, so we are seeing a number of new and different joining methods Remember, heat will
Fig. 7. Common Adhesive Testing Methods
weaken high strength steels and destroy ultra high strength steels. For example, Honda began using ultra high strength steel in “A” pillar, “B” pillar and rocker reinforcements on its 2013 Accord. Honda states in the repair statement (https://techinfo.honda.com) “Parts made of Ultra-High-Strength Steel (UHSS/1,500MPa/USIBOR) must be installed as a complete part. No sectioning allowed. Ultra HighStrength Steel requires special welding equipment, procedures, and settings. See the welding section of the appropriate body repair manual. Failure to use the proper equipment or follow the proper procedures can result in an unsafe repair.” It goes on to state “Never do MAG-MIG welding on 1,500 MPa steel.” The repair industry is being
asked by the OEMs to invest in new equipment and training to repair their vehicles properly to OEM pre loss
Fig. 8h
specifications. I could go on about this trend, but lets get back to adhesiverivet bonding or a some refer to it as cold bonding. Like I stated previously, welding will be used less and less and the alternative is adhesive. Look at Fig 7 taken from the web site http://www.adhesive test.com. Adhesive has excellent tensile strength and extremely strong when
conducting a peel test, but is weak when conducting a shear test. To overcome this deficiency, a mechanical
fastener or some form of rivet needs to be used. The rivet will prevent the panels from shearing apart. Fig 8h taken from www.bolt products.com/images shows the definition and term when discussing rivets. The two most important items in Fig 8h are the material thickness (also material type) and the shank size. The vehicle engineers will determine See Hey Toby!, Page 18
www.autobodynews.com | OCTOBER 2015 AUTOBODY NEWS 15
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Continued from Page 15
Hey Toby!
everything needed for their particular repair operation, but you need to know the proper shank size to drill or punch the hole in the material. If the hole is
Fig. 8. Self Piercing Rivet Cross section. Courtesy of I-CAR
wrong size, the rivet could be loose and shear movement could occur. Too small a hole could cause the metal to distort and again the panels will not be full contact with each other. Let’s look at the various types of rivets. There are 3 major types of rivets that are used in the repair process, which are self piercing rivets (SPRs), solid, and blind rivets (we will look at Hemlock, Monobolt and Fig. 9
Pop rivets in this category). A self piercing rivet as the name implies does not need pre-drilled holes for installation. The process starts by clamping the sheets of materials between the die and the blank holder. The rivet is driven into the materials to be joined between a punch and die in a press tool. The rivet pierces the top sheet and the die shape causes the rivet to flare within the lower sheet to form a mechanical interlock. The rivet may be set flush with the top sheet when using a countersunk rivet head. The die shape also causes a button to form on the underside of the lower sheet. In the repair process, it is necessary to have access to the back side of the material. It should be noted that SPRs are made from high strength steel and coated with a tin-zinc coating to prevent galvanic corrosion. Moreover, the install gun must have enough pressure to set the rivet (more on this later on). Dave
18 OCTOBER 2015 AUTOBODY NEWS | www.autobodynews.com
Gruskos from Reliable Automotive Equipment furnished me a diagram on the installation of a SPR. See Fig 9.
Fig. 10. Punch tool for SPR removal
The rivet is put into the dies (1st diagram on the left). Next, he tool clamps the panels together. The third diagram the rivet pierces the top sheet and radially expands into the bottom sheet. Finally, the high joint strength is achieved by the interlock between rivet and material. Removal of an SPR can be done by welding on a cylinder and removed with a special tool, can be drilled out or using a different set of dies with the install tool and punched out. Part 2 of this article will run in the November issues of Autobody News. See also online article on our website.
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Collision repair businesses looking to adopt a standardized approach to repair planning have an ever-increasing list of considerations to address in the blueprinting process. Estimating for these welded-replaced operations re-
quires an understanding of the process, the equipment the joining mechanisms and the included and non-included labor associated with the operations. In this session, learn how to approach welded replaced components and make sure you are capturing all necessary elements of the repair process.
www.autobodynews.com | OCTOBER 2015 AUTOBODY NEWS 19
Collision Repair Technology Summit Offers Three OEM Sessions, Thursday, Nov. 5
The OEM Collision Repair Technology Summit—to be held in three sessions November 5, 2015—will be one of the most unique networking and learning opportunities available to the collision repair industry. The program is designed to put SEMA show attendees in a room with innovators in automotive structural design and technology. The Summit’s focus is on emerging trends in vehicle construction and technology and how both of those aspects influence vehicle repairability and collision industry preparation. The presentations will feature companies and individuals with rich histories of producing sophisticated advancements in the automotive and collision repair fields, and will highlight architectural and technological developments in modern vehicles, and how those advancements intersect with the repair process. Every participant in this industry can benefit from better insight into how vehicles and materials are evolving, what that means in the repair process and what will be expected of those who are performing these repairs. The future of our collision repair industry is highly skilled
professionals, working on highly sophisticated automobiles that require the industry to embrace the necessary
investments in training and equipment; but also relies on informed business owners who understand how to define for themselves what a sustainable and successful business model to support that investment looks like.
OEM1 - Advanced Automotive Technology 9:30am - 11:30am Structural Connectivity: Understanding the Future of Automaker Joining Techniques A panel of specialists with a variety of backgrounds in automotive joining will discuss the advanced structural joining approaches being used in modern auto-
motive architecture. The panelists will have expertise in riveting, bonding, welding of aluminum, steel and mixed materials, and factory-level joining.
Tech Crunch: The Role of Programming and Diagnostics in Post-Repair Road Worthiness A panel of automakers, technology specialists and programmers discuss the real world application of vehicle scans, diagnostics and calibrations. These subject matter experts will bring a focus on the technical aspects of vehicle scan code requirements and the role that diagnostic testing plays in repairing vehicles and restoring roadworthiness. Learn why you don’t know what you don’t know if you aren’t performing full system scans.
OEM2 - The Future of Aluminum in the Automotive Industry 12:30pm - 2:30pm Attendees will be treated to a fascinating presentation on technological advancements in aluminum manufacturing, construction and engineering, joining and future advancements that are predicted to be impacting how frequently the material will be present in
your repair facility, and how it will be used on automotive bodies. The presentation will include perspectives on how light weighting is driving innovation, and the role repairability plays in aluminum development. Following the presentation, a panel of automakers who utilize aluminum in their vehicle construction will join the presenter on stage to further discuss the real world application of aluminum structures in vehicle design, vehicle safety and vehicle repairability.
OEM3 - The Continuing Evolution of Advanced Steels in Automotive Bodies 3:00 p.m.–5:00 p.m. Those familiar with the ongoing substrate battle in automotive light weighting get the sense that recent release of mass-market aluminum vehicles coupled with the looming governmental expectations for weight reduction are driving major changes and innovations in the steel industry. Aluminum may have been all the rage in collision industry information, but steel continues to be poised to play to most significant role in the automotive footprint for the See Technology Summit, Page 37
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Moppert Brothers in PA Donates Vehicle for Recycled Rides Moppert Brothers Collision Services Group Inc. participated in the nationwide vehicle donation program Recycled Rides. This program is a com-munity awareness project whereby members of the National Auto Body Council (NABC) repair and donate recycled vehicles to families and service organizations in need across the country. Moppert Brothers donated a 2012 Toyota Highlander on September 10 at its corporate headquarters located at 645 Kedron Ave in Morton, PA.
(l to r) Doug Moppert, Harry Moppert Sr, Charlie Strange, Steve Moppert and Harry Moppert Jr
“Our goal is to give back to our community,” said Harry J Moppert Sr., president of Moppert Brothers. “By partnering with a national organization such as NABC we can have an impact
right here in our community and across the country. I want to thank our em-
Completely refurbished 2012 Toyota Highlander that Moppert Bros. donated to NABC Recycled Rides
ployees for their expertise in repairing the vehicle as well as our vendors for their generous parts contributions and GEICO Insurance who donated the vehicle. Without them, reaching this exciting moment would not be possible.” The vehicle was donated to The Michael J. Strange Foundation, which is a non-profit organization set up in the memory of Michael J. Strange, who was killed in action on August 6, 2011 in Afghanistan. Strange was a Navy Cryptologist who served with an elite SEAL Team. The foundation provides grief support services to the nation’s Gold Star families. A Gold Star family
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is defined as a family who has lost a loved one in service to the country in time of war. The foundation serves the Gold Star community while honoring Strange’s dedication and commitment to the nation. “Moppert Brothers Auto Collision Specialists Inc. is celebrating our 40th year in the collision repair industry and it feels great to be able to continue on our tradition of giving back to the com-
Hauntingly g y Good
PA State Senator Tom Mcgarrigle presenting Harry with a certificate of appreciation on behalf of the PA State Senate
munities in which we serve. We look forward to participating again next year and encourage other auto collision repair businesses to participate in this worthwhile cause” said Harry Moppert Jr., third generation management.
CREF Seeks ‘Back to School’ Support for Students
The Collision Repair Education Foundation is seeking donated collision tools, equipment, supplies, products, scrap parts, and other related items to assist collision school instructors who face limited collision budgets. In-kind product donations are tax-deductible through the Education Foundation and can be distributed to collision school programs local to the donors or can be provide to schools in need on a national level. Everything from safety glasses to large equipment are needed by collision instructors. The Education Foundation will provide over 2000 uniforms to collision students through industry corporate sponsors which include: Certified Automotive Parts Association (CAPA); Bar’s Products/Rislone; National Coatings & Supplies; Hollander Inc., a Solera company; and UniCure Spraybooths. The technician shirts will be initially offered to those schools who applied for the 2015 Ultimate Collision Education Makeover grant. Those interested in supporting local collision school programs, should contact Director of Development Brandon Eckenrode at Brandon.Eckenrode@ ed-foundation.org/ 847-463-5244.
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Dominion Sure Seal Focuses on Cycle-Reduction Products to Benefit Body Shops by Stacey Phillips, Assistant Editor
Finding ways to reduce cycle time is an ongoing challenge for body shops across the country. Tim Durrer from Dominion Sure Seal said this is especially true for those that are part of Direct Repair Programs (DRPs) and depend on insurance companies for the majority of their work. “DRPs look at a shop’s cycle time – how long it takes to repair the vehicle from the time a customer drops off the keys until they pick them up. In order for shops to obtain more work, you need to decrease your cycle time,” said Durrer, Dominion’s U.S. vice president of sales and marketing. “Looking at it from the standpoint of an MSO or body shop, if I’m trying to capture more work from an insurance company, if I can drop my cycle time from five days down to four days, they are going to give me more cars per week.” He said this leads to better customer retention, higher productivity as well as one day less for a rental car which all equate to a huge cost savings for the insurance companies. Currently in his 14th year at Dominion, Durrer’s primary emphasis is evaluating the company’s product line with a focus on improving its cycle-
time reduction products. “What we are doing is changing the products to meet the needs of the body shops,” said Durrer. Established in Toronto, Ontario, Canada, in 1972, Dominion Sure Seal manufactures and distributes a wide range of products for the automotive industry. Durrer, who is based in Arizona, said the company probably manufactures more than 500 items. Ron Kirn, owner of P&R Auto Repair in Kentucky, said they have used Dominion Sure Seal products for more than a year. These include the one-step self etch primer, hi build zinc weld thru primer, rubberized undercoating and gravel guard. “They are very easy to use and the products dry very fast so we can get the vehicles to the paint department, get the vehicle delivered to the customer fast and still give the customer a quality job,” he said. Kirn, who has been in the business for more than 35 years, said cycle time is very important to a shop. “That is how you get graded from the insurance company; the better the cycle time means more work they pump into your shop, which means more money.” Spencer Caldwell, owner of Arizona School of Automotive Refinishing,
has used Dominion products for the past four years. Some of these products include color your hippo bed liner, which Caldwell said has good adhesion, a nice smooth texture, and excellent color hold out; chip guard aerosol, which he said is fast drying, non-sagging and easy to match; and epoxy bumper repair materials, which he said are fast, flexible, and have good adhesion. ASAR mainly focuses on restoration projects, but does some collision cosmetic repairs as well. Caldwell said it is currently a training facility for the hobbyist. During the day, they work on high-end restoration builds and 15 different classes are offered in the evening. One Step Self Etch Caldwell said Primer – SEP– the Dominion proetches into steel ducts have been to enhance the helpful during their adhesion of the top coat or primer classes. “The amo-
in·teg·ri·ty:
unt of support we receive has been a huge help while learning the ins and outs of the line.” Dominion Sure Seal entered the retail automotive market in 1995 and its products can be found in retail automotive chains around the world. The company also privately brands its products to more than 56 companies. In 2004, the company opened a European warehouse in Oisterwijk, Holland. Currently, Dominion Sure Seal has four manufacturing sites in Canada and operates offices in the United States, Holland and Japan. In addition to offering products for use on aluminum for the past 10 years, Dominion’s product line also includes adhesives, sealants, tapes, body and trim tools, aerosols, plastic repair products, coatings, bed liners, anti-corrosion materials, clear coats, cycle-time reduction products and a line of retail DIY type products The company is endorsed by General Motors Corp., Toyota and Daimler Chrysler for use in their plastic repair systems. Dominion Sure Seal plans to showcase its cycle-reduction products at the SEMA show, booth #10782. For more information, call (800) 2650790.
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Branning Collision, GEICO Team Up to Help Teacher With Back-to-School Transportation
Branning Collision Centers, GEICO, Enterprise Rent-a-Car, LKQ Corporation, Hertz Corporation and other local businesses teamed up to give a Central Jersey teacher and her daughter a memorable back-to-school gift. Mary (name withheld) received keys to a completely refurbished 2014 Honda Odyssey as part of the National Auto Body Council’s Recycled
(l to r) Eric Tomkiewicz, GEICO Area District Manager Central New Jersey, Paul Branning, Owner Branning Collision Centers, Mary, vehicle recipient, Kim Branning, and Branning Collision Technicians. Credit: Hollee Photographee
RidesTM program, an industry-wide program in which members of the National Auto Body Council collaborate to repair and donate vehicles to individuals and families in need. Mary’s struggles began several
years ago when she lost her job. Unable to find steady employment during the economic downturn, she quickly went through her savings and eventually lost her home. She turned to the FISH Hospitality Program for shelter and she also began substitute teaching. With the organization’s support, Mary has now moved into her own apartment. “At age 52, with a master’s degree and more than 20 years in a successful management career, I never expected to be homeless, “ Mary said as she received keys to her new vehicle. “This gift is so exciting. I didn’t know what we were going to do about getting a newer vehicle, so this is tremendous.” The Honda Odyssey will replace an unreliable 20-year-old pickup truck with over 200,000 miles. “Mary is a hard-working, selfmotivated individual and we hope this gift of reliable transportation will help turn the corner towards a brighter future for her family,” said Kim Branning of Branning Collision Centers. Other local businesses that contributed materials and services towards the Recycled Rides vehicle include Albert Kemperle, Dover Dodge, All American Auto Salvage, BMA Distributing, and Flemington Car and Truck.
NY BOCES Teacher Returning to Where He Got His Start by Heather Kovar, news10.com
As students return to school, it’s a special day for one teacher—it’s his first day at the school where he learned his trade. September 9 was the first day of school for students at Capital Region BOCES Career and Technical School. The campus offers about 35 different skill-based pro-grams in Albany, Schoharie, Schenectady. But September 9 turned out to be a homecoming in the auto body class. Chris Shader studied the auto body trade at BOCES in 1991-1992. On September 9, he prepared to pass along his knowledge to current students. “Let’s give it a shot and see if I can give back to the area,” he said. “To the industry and get some people into the business.” Shader said the program worked for him. “Besides fixing my own vehicles and building a car while I was in high school, it was great to be able to get it at school,” he said. “I got a job within two weeks working in the industry.” Neil Lavery is an eager ScotiaGlenville junior in his first year of auto body at BOCES. “I want to work at my dad’s auto body shop,” he said. “I’ve been want-
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ing to do it all my life.” On top of their regular studies, students are bussed from their various public high schools in 23 districts for two and a half hours of skill training a day. Robert Epps is a senior in the Vooheesville district. He’s in his second year of the program. “I learn better hands on than just being lectured to,” he said. Epps wants to own his own body shop, but first he wants to go to college and appreciates the BOCES course. “Probably by now, I wouldn’t have known what I wanted to do with my future,” he said. Others in the course just want the skills like Guilderland High School junior Destiny Maikels. “I wanted to sign up because I like cars, and I’m interested in painting,” she said. “I will probably use it just for fun.” To help the students prepare, Shader returned to BOCES to lead the way by teaching safety, professionalism and hands-on skills. Ninety-six percent of students go on to college or training schools after graduating from all of the programs at BOCES. Final numbers are due next week, but enrollment is up 10 percent to 11 percent from last year. Thank you to news10.com for permission to reprint this article.
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the vehicle can slip when you are pulling it, causing further damage or adversely impacting the accuracy of the measurements. So those coatings need to be removed in order to perform a proper and safe repair.” The pinchweld information is just one of hundreds of findings revealed in the second quarterly “Who Pays For What?” survey report available here (http://www.collisionadvice .com/survey). This latest survey examines how often shops are charg-
Continued from Cover
New survey results
he said, removal of the coatings is a must. “I have not found any vehicle manufacturer or any frame equipment company that says it’s okay to secure a fixture clamp to pinchwelds without first removing all undercoating and seam sealer,” he said. “If this isn’t done, it increases the likelihood that
Remove coatings from pinch-welds, and repair after clamp removal
ing —and being paid—for 20 different “not-included” repair procedures related to structural/frame and mechanical operations. (The first survey focused on refinish-related “not-included” operations.) Nearly 700 shops responded to the national survey. The survey also found that State Farm and USAA appear to understand the need for removing coatings from pinchwelds better than other insurers; more than 80 percent of their DRP shops report being paid “always” or “most of the time” to perform the procedure, compared to less than 55 percent of Progressive and Geico DRP shops. “I would encourage anyone who is not being paid for this to research it through the OEMs, I-CAR or any frame equipment companies to ask if it is okay to mount a fixture clamp over a pinchweld covered with undercoating or seam sealer,” Anderson said. “They will find that the answer is a clear, ‘No.’ Shops need to understand that their technicians must be doing this.” Anderson said the quarterly surveys help raise awareness of not-included items and operations that shops may be doing but not itemizing on estimates.
“The surveys will help shops understand what these operations are, and whether other shops seek and receive compensation for them – or if they truly are ‘the only one,’” Anderson said. The 51-page report of the second survey findings on frame and mechanical operations is now available by clicking here (http://www.collision advice.com/survey). Also available is a 62-page report on the first survey results released earlier this year for refinish-related not-included procedures. Shops can also visit that website to sign up to take the next quarterly survey, which opens in October. Collision Advice (www.Collision Advice.com) is an independent training and consulting firm featuring some of the most respected and experienced experts in the collision repair industry. Mike Anderson and his team offer real-world, cutting edge training and guidance both in the classroom and one-on-one in the shop.
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Industry Veteran Seeks to Re-Evaluate Perceived Low-Valued Vehicles by Stacey Phillips, Assistant Editor
Determining the value of a vehicle after a collision can often be a complicated and controversial process, especially when the car owner and insurance company disagree over the perceived value. Robert McDorman, owner of Vehicle Value Experts, is currently addressing this issue in Texas. His Vidor-TX based company provides specialized valuation services including total loss evaluation reports; body shop estimates and evaluations; pre- and post-repair appraisals; diminished value assessment and fair market value reports. “The single most decisive factor in the process to repair vehicles is in fact the vehicle value,” said McDorman. “When the insurance companies provide claimants and body shops with unsupported market vehicle value reports with below market values, everyone loses. When the wrong vehicle value is used as a bench mark as the deciding factor as to the collision repair, more times than not the vehicle is deemed a total loss and the body shop
loses the job and the customer.” McDorman has owned, operated and worked in various areas of the auto industry, including collision Robert McDorman repair, sales, dealer controlled financing, mechanical repair, towing and storage. Over the last 25 years, he has often negotiated with insurance companies to receive higher amounts for vehicles that were deemed totaled. A few years ago in 2013 he began focusing on valuations for consumers and body shops. First, McDorman reviews the market valuation report given to the customer by the insurance company in reference to the value of the damaged car. He uses CARFAX, N.A.D.A., Kelley Blue Book and Manheim values to help determine the value of the car as well as proprietary software models he designed. Then he conducts a thorough market valuation report analysis to determine if the insurance company has issued a fair market value on the car.
28 OCTOBER 2015 AUTOBODY NEWS | www.autobodynews.com
“I’ve never seen one that they did [issue a fair market value]. Every one of them are a minimum of 15 to 20 percent low,” said McDorman. “Once you look at the proper value of the car then the insurance company sees that it doesn’t meet the threshold to total the car out. Either the body shops end up repairing the car at that point or the customer gets a more favorable settlement.” In April, McDorman was asked to review a market valuation report for John and Irina Wilson, owners of a 2011 Honda CRV that was involved in a multiple car crash due to the fault of another driver. The insurance valuation report suggested that the replacement value for the vehicle was $17,500. After a detailed analysis, McDorman found that no compensation was given for DMV fees, sales tax and other applicable fees. In addition, he said each comparable had a deduction for what was called “comparable vehicle adjustment.” These additions brought his recommended value of the vehicle from $17,500 to $21,900. Eventually, the insurer awarded the vehicle owner $20,785.25 after re-
ceiving the report from Vehicle Value Experts. “I know that without the help and expertise of Mr. McDorman, we would have come out of our ordeal in an entirely different manner,” John Wilson wrote in a letter to the Texas Department of Insurance. “The difference of outcomes was staggering and without Mr. McDorman’s knowledge of the process, we would have ended up with an unjust settlement that would have been a terrific burden.” In Texas, every insurance policy includes an appraisal clause that allows a third-party appraiser to be hired if the consumer and insurance company cannot agree on the amount of the settlement after a collision. According to the Texas Department of Insurance website, the insurance company might not have considered the “…car’s condition, special features, or value on the local market when it calculated its settlement offer.” An appraisal is only available in disputes between consumers and their insurance companies. It is not available if the other driver was at fault and the consumer disagrees with his or her See Low-Valued Vehicles, Page 34
www.autobodynews.com | OCTOBER 2015 AUTOBODY NEWS 29
Mike Chaney Defeats John Mosley for MS Insurance Commissioner in GOP Primary by Clay Chandler, The Clarion-Ledger
Incumbent Insurance Commissioner Mike Chaney likely secured another term on August 4, defeating Clinton businessman John Mosley in the Republican primary.
Chaney and Mosley had sparred over insurers’ ability to dictate vehicle repairs at body shops. Mosley, whose family started Clinton Body Shop almost 40 years ago, said a series of complaints he and other body shop owners had taken to Chaney’s
office regarding insurance companies moving the target as to what they would and would pay for was the primary reason he ran to unseat the incumbent. Neither returned cell phone messages on the night of August 4.
Mosley’s crusade began right after a 2013 hailstorm did millions of dollars in damage to vehicles and buildings in the Jackson area. Insurers were less than clear about what repair procedures were covered, Mosley said, an issue he took to Chaney in a meeting attended
Autobody News reached out to John Mosley on August 5 and August 13 for further comments on the campaign results:
“I was strong as long as it was he and I involved, but when State Farm started sending out letters and having agents call their insured, things went south.” Mosley went on to explain, “A few weeks before the election, a good friend, who is a State Farm agent, called to tell me he had just left a meeting of agents called by State Farm. The topic of the meeting was the future of State Farm, but he said it quickly turned to three hours of this is John Mosley, this is what he has done (my lawsuit in the 90’s and the MDL) and this is what he might do if he is elected. The agents were told that if I was elected, State Farm would leave the state of Mississippi. These agents were told how they could help the effort to defeat me and save their businesses by donating to the State Farm PAC and by talking to
their insureds about the election. They were probably not the only company working against me, but they were the one I received the letters and phone calls about. At any rate, I wonder what State Farm didn’t want me to know as the commissioner.” Mosley said he sent Insurance Commissioner Mike Chaney a letter congratulating him and asking if they could meet to discuss some of the insurance issues consumers face on Mississippi. As of 8/13, he had not received a response. “I shined a light on many issues and the commissioner will have to think about what he should do. If he doesn’t work harder for the people, I will be back in four years,” said Mosley. “In the meantime, I intend to help spread the word to the citizens of Louisiana [so they know] to expect
this type of behavior intent on interfering with Matt Parker’s campaign.” Autobody News reached out to Mississippi State Farm media contact, Roszell Gadson, who stated, “State Farm, as a company, does not support state and local candidates for office. Our independent agents are free to engage in the political process as they see fit.” Jack Weatherly of msbusiness.com. reported that Chaney also put nearly three times as much funding toward his campaign as Mosley. Out of the $448,121.11 in total expenditures, $279,180 came from campaign contributions, while $98,959.88 was a carryover from his 2011 campaign. Mosley contributed $158,000 from his own pocket.
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by representatives of State Farm Insurance, the company Mosley labeled as the worst offender. The summit seemed to iron out the issues, but it wasn’t long before the insurer reverted. Making the problem worse was insurers’ ignoring an opinion from Attorney General Jim Hood that Mosley said affirmed his position. Chaney countered with data his office gathered after John Mosley (File the hailstorm that photo), owner of showed that, out of Clinton Body Shop, 100,000 claims filed ran for Insurance (about 60,000 of Commissioner of Mississippi. which were for au-
tomobiles) a total of “50 or 60” complaints arose, all filed by three body shops, he said. He said last week that further investigation into the issue was a possibility, but any inquiry would not start until after Tuesday’s primary. Who did and did not appear on the candidates’ campaign finance reports became an issue, too. Mosley said he would not accept contributions from the insurance industry because he questioned the ethics behind money given by those the commissioner would regulate. “How can it not?” Mosley responded when a reporter asked if he thought Chaney was influenced by insurers’ donations. I see that campaign contribution, what am I going to think? That cloud of doubt is hang-
ing there.” Chaney said he regulates the industry “with a pretty strong hand. Most of mine comes from agents who have a vested interest in rates not going up. For 35 years, Mosley’s run a body shop, and most of his money comes from payments to consumers from insurance companies to get their cars fixed. Mississippi’s InSo indirectly, he’s cumbent Insurance Commissioner Mike getting insurance Chaney. Credit: The money.” Clarion-Ledger Chaney did not respond to a cell phone message on the night of August 4. Mosley said on that night if he
had it to do over again, he would have started his campaign earlier. He announced his run in February. “I ran hard and talked about the issues. I congratulate him and these issues I brought up are issues that affect everybody in Mississippi. I’ll be right back four years from now if things don’t change.” We would like to thank The Clarion-Ledger for permission to reprint their article.
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Carworx Showcasing European Paint Line at SEMA
Carworx is introducing a new European paint line to the collision repair industry, BESA-Urkimix Serie 500. Carworx is an international company, based in Europe and North America, with a manufacturing base in Europe. The company has partnered with BESA, formerly called Bernardo Ecenarro and based in Spain, for 20 years. “We are committed to researching the market for up-to-date manufacturing tools in order to provide reliable products that are also compliant with VOC regulations,” said Kost. “Our products undergo vigorous testing prior to being released into the market in order to promote quality and performance you can trust.” The Urkimix Serie 500 is a tintometric system for repainting cars and uses highly concentrated color bases that are mixed using different binders to achieve products that can be used in one- or two-stage systems. “Unlike other systems available in the market, Serie 500 lets you work with HS or MS products, depending on the requirements and demands of the painter,” said Kost. Visit Carworx at booth #10767 in the North Hall during SEMA, online at www.carworx.net or info@ carworx.net.
www.autobodynews.com CHECK IT OUT! www.autobodynews.com | OCTOBER 2015 AUTOBODY NEWS 31
ProFirst Certified Shop Discusses How Program Has Improved Business by Victoria Antonelli, Online Editor
In March 2015, American Honda launched the ProFirst Certified program after more than two years of research and development. Autobody News reached out to Honda World Body Shop in Orange County, CA, which became certified within the last six months, to learn more about their experience. The California shop shares a location with Lexus of Westminister and was originally a Pontiac dealership in the 1960s, until it made the transition to Honda in 1996. “Today’s vehicles are more complicated and more sophisticated with a higher degree of technology than ever before in the way they are designed, built and the materials used,” said Gary Ledoux, Assistant National Manager for American Honda Motor Co. “Honda and Acura are no exception.” The shop became ProFirst Recognized four years ago, and was one of the first shops to become ProFirst Certified. ProFirst Recognized is the initial body shop program created by Honda. Currently, both programs are running, but on October 31, 2015, the improved ProFirst Certified will replace ProFirst
men too, and two general techs, totaling 16 technicians at our one location.” The ProFirst Certified program is open to independent and dealer-owned collision shops. To qualify, shops must be either an I-CAR Gold Class shop or a VeriFacts VQ or Medallion shop. Honda World Body Shop was previously VeriFacts VQ certified. “When we became ProFirst Certified, a team from VeriFacts came out to coach our technicians through the transition,” said Bortolussi. In addition, shops must complete Honda/Acura-specific training hosted by I-CAR, meet tool and equipment requirements, meet facility requirements, and have a CSI (l to r): Honda World Body Shop staff: AAA Writer and Body system in place. Shop Manager, Cesar Rodriguez; Fixed Operations Director, Randy Hickerson; and Body Shop Director, Larry Bortolussi Ledoux said collision techaccept Outstanding Performance awards from the Automobile nicians cannot repair “tomorClub of Southern California (AAA) for both 2013 and 2014 row-tech” vehicles with “yesterHe said that becoming ProFirst tech” knowledge, training, tools and Certified is not cheap or easy, but def- equipment. “That’s what ProFirst Certified is all about—proper, complete and initely worth it. “Two years ago we retooled our safe repair of Honda and Acura vehicles whole shop,” said Bortolussi. “All 10 through proper training, repair informabody men have their own Car-O-Liner. tion and equipment.” Some of the benefits include a We also have four helpers that are body Recognized. Because Honda World is both a Honda dealership and a body shop, making the upgrade earlier this year was an obvious decision, said Body Shop Director, Larry Bortolussi. “The recognition you receive from being ProFirst Certified shop really helps,” said Bortolussi. “When customers do a Google search, we are at the top of the list.”
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plaque for display plus free online access to all Honda and Acura service and repair information and parts catalogs. The shop’s contact information will be placed on the American Honda body shop locator website. Qualified shops will receive exterior signage, collateral promotional materials, and free access to a collision tech-line for help via telephone. “No brand earns more Top Safety Pick awards than Honda,” said Steve Osborne, Assistant VP of the Parts, Service & Technical Division. “It is only logical that we support safe and proper collision repair of our customers’ vehicles and that we identify repair shops that are certified to possess the necessary skills, training and equipment to perform those repairs.” During its development, the Pro First Certified program involved people and departments with American Honda including parts marketing, service training, service engineering, and service publications. The company worked with several of their business partners, including Axalta Coatings, ICAR and VeriFacts. The cost of the program will be $2,700 annually. To learn more, contact profirstinfo.honda.com.
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Low-Valued Vehicles
company’s offer. “The third-party appraiser and I determine the fair market value and if we’re unable to reach an agreement, then we employ an umpire to make a decision between my value and the third-party appraiser value that the insurance company hired,” said McDorman. The process usually takes two weeks. “Sometimes they go ahead and fix the car once we prove that the fair market value they used is wrong,” said McDorman. “Even if we don’t fix the car, the customer gets the fair market settlement instead of the amount they said. I’ve never had one that I wasn’t able to increase the value.” His fee is three percent of the base N.A.D.A. retail value of the car. Burl Richards, president of the Auto Body Association of Texas (ABAT), said McDorman reached out to the association a few months ago and recently spoke at an ABAT conference in August regarding the processes and procedures needed to repair vehicles to their pre-loss condition.
Richards said he now has a better understanding of how insurance companies value vehicles and has recognized that this is a growing problem in the industry. His Henderson-based shop, Burl’s Collision Center, has several “ongoing” claims that Vehicle Value Experts is handling in regard to diminished value. “It amazes me that the consumer is generally completely unaware that diminished value exists. The customer has a right to know, and believe me, when we explain it to them the customer knows who is looking out for their best interest,” said Richards. Diminished value is defined as the loss in market value of a vehicle from its pre-wreck fair market value due to the vehicle being in a wreck. Richards informs all of his technicians that the vehicle they are working on could be re-inspected by a third-party in order to evaluate the diminished value. “This just gives them even more incentive to do a great job,” said Richards. “Safety and quality have always been our number one concern, and I know if we take care of the customer everything else will take care of itself. We do final QC inspections on all repairs, but this helps my
34 OCTOBER 2015 AUTOBODY NEWS | www.autobodynews.com
technicians to police themselves even more.” Gene Domec, who owns S&W Auto Body and Painting in Vidor, Texas with his two brothers, said that McDorman contacted him about a year ago to find out if he had noticed a trend among insurance companies totaling out cars that should be repaired. “At the time, I was noticing that trend here in my shop,” said Domec. “Insurance companies would come out to do an estimate on a fairly late model vehicle that didn’t look like it had much damage. I figured it would be repaired but they did a salvage value analysis on it, which came in high and would total out the car.” He said salvage yards would often let the insurance companies know what they were willing to pay for the vehicle while they were doing an estimate. “It’s cheaper for them to buy a wrecked car for a low price and fix it rather than import a new car. In many cases, the customer has no control and the car is totaled out that they thought was going to be able to be repaired.” Domec’s own Toyota Camry was involved in a collision three years ago and the car was totaled. The insurance company offered him below what he
felt it was worth. He kept insisting the adjustor find a similar car to his and base the settlement on that, which he said they never did. Eventually, he received an offer within $200 of the N.A.D.A. A couple of years later, he took his report to Vehicle Value Experts and found that the comparable cars to his used in the market valuation report were priced higher and subsequently sold for substantially higher than the market valuation report supplied by the insurance company. After his own experience, Domec said he began telling his customers about the services Vehicle Value Experts offers. “Every one I have sent to him so far has a really positive experience with him,” said Domec. “I’ve actually been able to fix one car that Allstate totaled out that should never have totaled.” Domec said the customer was adamant about getting the car repaired so McDorman got to work immediately. After a preliminary analysis, Domec said he found the car was worth more than the insurance company was offering. “The final settlement he received was more than enough to get it fixed.” See Low-Valued Vehicles, Page 50
www.autobodynews.com | OCTOBER 2015 AUTOBODY NEWS 35
On Creative Marketing
How Much Do Numbers Matter? with Thomas Franklin
No one can miss the signs by Macdonald’s: “100 million hamburgers sold.” Or the dealership that advertises: “The most cars sold in the state this year!” So how much do numbers really matter? Would you benefit from advertising x number of hybrids repaired this year or SUVs repaired? I’m sure you would agree probably no benefit at all. But are there numbers that do matter when it comes to bringing in new customers? And do big numbers really tell the story? Earl Sheib and similar discount paint shops almost certainly will have the largest number of vehicles through their shop compared to quality paint and body shops, but do these numbers compare? Definitely not! If a quality shop is going to focus on numbers on the website, Facebook, Twitter, etc., the focus is obviously going to be on difficult-to-repair vehicles and probably on cycle time—speed of repair and customer satisfaction.
Another focal point might be a comparison with super-large shops that complete many jobs but lack a personal touch. Big corporate operations are generally thought of as being impersonal with assembly-line type customer handling. How many minutes do your estimators spend with a new customer compared to time spent in large corporate shops? A comparison like this might sound silly until you look at the numbers pushed in ads on TV. In fact these can be numbers that are important to prospective customers with little time to waste. Marketing authors Al Ries and Jack Trout, in their best-selling book, The 22 Immutable Laws of Marketing, call marketing law number four, “The Law of Perception.” They say that it is not a battle of products or services, it’s a battle of perceptions. For example they point out that although Honda is one of the best selling automobile brands in the U.S.A., in Japan it is far
Tom Franklin has been a sales and marketing consultant for fifty years. He has written numerous books and provides marketing solutions and services for many businesses. He can be reached at (323) 871-6862 or at tbfranklin@aol.com. See Tom’s columns at www.autobodynews.com under Columnists > Franklin
behind Toyota and Nissan. And the reason has nothing to do with quality, styling, horsepower or price. In Japan the perception is that Honda is a motorcycle company, and fewer people there are willing to buy a car from a motorcycle company. Similarly auto repair facilities in the U.S. have gotten a bad rap about being less than truthful with customers about what is really needed to repair the vehicle and charging inflated prices. If a prospective customer doubts the truth about numbers and claims made in an ad or on a website or Facebook page, the only solution may be to present a more believable fact or number. They may be more inclined to believe that a shop’s estimator spends more time explaining repairs than the competition. Another of Ries’ and Trout’s “Immutable Laws” is what they call “The Law of the Mind.” They say, “It’s better to be first in the mind than first in the marketplace.” They point out that
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IBM wasn’t first with their mainframe computer. A company (no one remembers) called Remington Rand was first with the Univac computer, but IBM got into the public’s mind first with a massive marketing effort and became the standard for many years. In collision repair facilities, quite a few moved into waterborne paint early on, but in many markets one shop would grab the spotlight to say they were the first. Similarly some shops pushed themselves off as the first to repair hybrids and electric vehicles, and then some claimed to be first repairing structural aluminum in vehicles. And now who will be first to tout their shop as the hydrogen vehicle repair shop? A few shops have found ways to be first with simpler but more customer-pleasing services. One shop arranged for rental cars to be dropped off at the shop saving the many minutes and miles it would take to return
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them to the rental car location. Another shop was first in the area to offer instant credit union financing for deductibles and self-pay repairs, perhaps providing finance charge savings. A marketing savvy shop owner or manager should watch for customers who take advantage of these small courtesies and try to get them posted on Yelp or noted somewhere on the shop’s website or Facebook page. So far we’ve been looking at numbers someone with a damaged vehicle might consider, but for shops seeking relationships with insurance companies, different numbers can be more important. For example, one shop I visited emphasized the fact that they had 100 repair bays and could handle that volume of work without wasting hours shuffling vehicles around the shop. Shops that manage to be (or seem to be) first with paint and productions systems have a better shot at the insurance “mind.” And may succeed in creating a general “perception” that this is always a forward-looking shop (whether true or not). Ries and Trout would say that if you’ve got the prospect’s mind and the perception that you’re the best, your marketing job is pretty well done.
Continued from Page 20
Technology Summit
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Wedge Clamp Systems Opens U.S. Location After 30 Years of International Distribution by Victoria Antonelli, Online Editor
Craftsman Collision, an MSO with 36 shops in Canada and owner of Wedge Clamp Systems, opened its first U.S. location in Long Beach, CA. On August 20, a grand opening was held for both Craftsman Collision USA and Wedge Clamp Systems. During the opening day luncheon, car dealers, body shop owners and insurance company representatives had the opportunity to tour Wedge Clamp’s the 30,000-squareChief Operating foot-facility, and Officer for the United States, learn about the cenPeter Allan terpiece equipment, Wedge Clamp Systems, which consists of lightweight, portable anchoring, measuring, and pulling tools. “They all loved it,” said Peter Allan, Wedge Clamp’s Chief Operating Officer for the United States. “Some very important insurance people were here for the luncheon, including reps from three of the major insurance companies — AAA, Allstate and Mercury.”
Craftsman is the largest independent body shop chain in North America, and has used Wedge Clamp Systems since day one, according to owner Bill Hatswell. Canada isn’t the only country that has reaped the benefits of Wedge Clamp Systems; the products have been utilized in 17 locations, including Russia, China, South Africa, Australia, and Saudi Arabia. “It has always been Bill’s vision to bring the product to the U.S.,” said Peter. Wedge Clamp Systems USA Office is being run by Peter and Craftsman Collision USA is being run by Melanie Allan—Hatswell’s daughter. The couple previously lived in Sydney, Australia, and agreed they would run a shop if it was located somewhere with a similar climate to their home, and sunny Southern California passed the test. “Wedgeclamp has an 80 percent market share in BC, Canada and we have over 23,000 systems in use worldwide,” said Peter. He went on to explain that the high cost of space in Canada is what inspired the creation of a system 30
38 OCTOBER 2015 AUTOBODY NEWS | www.autobodynews.com
years ago that makes the most of every Clamp floor systems; I can set it up in square foot. With prices rising in the my suit in 15 minutes without getting U.S., body shops that make the transidirty.” tion to Wedge Clamp Systems can also save money and increase production. “Everyone is looking at their square footage thinking, ‘How can I make the most money by utilizing this small space? By having a rack or bench system, the space is only being used 10-20 percent of the time, which leaves that floor space unusable for 8090 percent of the time. That floor space is dead money to Wedge Clamp’s Chief Operating Officer for Canada, Rodica shop owners.” Compared to bench top Matei, poses with a Stat-Gun during the opening day repair systems, which tend to luncheon on August 20 be costly and space consuming, the The so-called ‘express shops’ Wedge Clamp System is lightweight dealing in relatively light damage repand affordable, and stores in much resents a particularly rich sales opporless space because many components tunity, Peter said. hang on the wall, according to a com“They get cars with what looks pany press release. like minor damage, but once they pull “With Wedge Clamp you can use the bumper or quarter panel, they often 100 percent of the space 100 percent discover there has been frame damage of the time,” added Peter. “It takes one as well. They don’t have a rack system See Wedge Clamp Systems, Page 50 person 10 minutes to set up Wedge
www.autobodynews.com | OCTOBER 2015 AUTOBODY NEWS 39
H OND A C ON NEC TI CU T
Lia Honda of Enfield E nf ield
800-221-3131 860-741-3401 Dept. Hours: M-F 7:30-5:30; Sat 8-4 jdoucette@liacars.com
Schaller Honda New Britain
800-382-4525 860-826-2080 Dept. Hours: M-F 7:30-5; Sat 8-1 jkiniry@schallerauto.com MAR Y LA ND
Criswell Honda Ger m an t ow n
866-738-2886 Dept. Hours: M-Thu 7-9; Fri 7-7:30; Sat 8-6 hondaparts@criswellauto.com
O’Donnell Honda E llicot t City
410-461-5000 410-461-9654 Dept. Hours: M-F 8-6; Sat 8-5 bshortt@odonnellhonda.com
Ourisman Honda of Laurel Lau rel
800-288-6985 301-498-6050 Dept. Hours: M-F 7:30-7; Sat 7-4 ron.malitz@ourismanautomotive.com MAS SAC HUSET T S
Herb Chambers Honda of Seekonk Seekon k
508-336-7100 Dept. Hours: M-Thu 7-8; Fri 7-6; Sat 8-5; Sun 9-5 Tespinola@herbchambers.com AC URA MAR Y LA ND
Tischer Acura Lau rel
800-288-6983 301-498-3322 Dept. Hours: M-F 7-6; Sat 8-4 wholesaleparts@tischerauto.com MAS SAC HUSET T S
Acura of Boston Brig ht on
800-254-1169 617-254-5400 Dept. Hours: M-F 8-5:30; Sat 8-5 bruce.fisher@acuraofboston.com
40 OCTOBER 2015 AUTOBODY NEWS | www.autobodynews.com
Please contact these dealers for your Honda or Acura Genuine parts needs. M AS S AC H U SE T T S
NE W J ERSE Y
N EW YORK
P EN NSY LVAN IA
LIA Honda Northampton
Rossi Honda
Lia Honda of Albany
N or t ha m p t o n
V i ne l a nd
A lba n y
Pit ts b urgh
800-369-7889 413-586-6043
800-893-3030 856-692-4449
800-272-6741 518-482-2598
800-468-2090 412-390-2908
Dept. Hours: M-F 7:30-5:30; Sat 8-4 dstanisewski@liacars.com
Dept. Hours: M-F 6:30-5; Sat 7:30-3 dave@rossihonda.com
Dept. Hours: M, T, W, F 7:30-5:30; Thur 7:30-8; Sat 8-5 apersaud@liacars.com
Dept. Hours: M-F 7:30-5 shadysidehondaparts@hotmail.com
NEW JERSEY
Clinton Honda An n a n d ale
908-735-0900 Dept. Hours: M,Tue, F 7-6; W, Thu 7-7; Sat 7-4 chrish@clintonhonda.com
Honda of Princeton P r in c et on
800-682-5941 609-683-5941
Route 22 Honda H i l l si d e
973-705-9100
877-659-2672 716-632-3800
VIP Honda
Dept. Hours: M-Thu 7:30-8; Fri 7:30-5; Sat 8-5:30 liaparts@liacars.com
N o rt h P l a i n f ie l d
908-753-1680 Dept. Hours: M-F 7:30-6; Sat 8-3 kevinh@viphonda.com NE W YO RK
Babylon Honda
Honda of Turnersville
631-669-5800
Tu r n e rs vil le
Dept. Hours: M-F 8-6; Sat 8-4 sbaptist@penskeautomotive.com
W il l ia msv il le / Buffa l o
Dept. Hours: M-F 7-7:30; Sat 8-5 rt22hondaparts@route22honda.com
Dept. Hours: M-F 8-4:30 kphillips2@princetoncars.com
800-883-0002 856-649-1584
Lia Honda of Williamsville
Wes t B a by lo n Dept. Hours: M-F 7-7; Sat 7:30-3:30 babylonparts@aol.com
Brewster Honda B re w s t e r
Dept. Hours: M-F 7:30-8; Sat 7:30-5:30 ekuznicki@raylaks.com P EN N SYLVANIA
Apple Honda Yo r k
800-960-9041 717-848-2600
Dept. Hours: M-F 8-5; Sat 8-4 kbennett@liacars.com
Baierl Honda
866-483-6917 201-868-9500
Dick Ide Honda
724-940-2006
Madison Honda Ma d is on
800-648-0293 973-822-1710 Dept. Hours: M-Thu 7-8; Fri 7-6; Sat 8-6; mschumer@madisonhonda.com
R o ch e st er
Dept. Hours: M-Thur 8-8; Fri 8-5:30; Sat 8-5 parts@dickide.com
Lamacchia Honda
Dept. Hours: M-F 8-5; Sat 8-1 rendrick@sussmanauto.com
We s t Se ne c a
Wes t N e w Yor k
800-462-0056 (N.Y.) 585-586-4919
Ros ly n
800-682-2914 215-657-3301
716-824-7852
Dept. Hours: M-F 7-6; Sat 7-4; Sun 10-4 applehondaparts@appleauto1.com
Dept. Hours: M-F 7-7; Sat 7:30-5; Sun 8-3 anthony.perrone@hudsonhonda.com
Sussman Honda
Ray Laks Honda
845-278-4177
Hudson Honda
Shadyside Honda
Wexfo rd Dept. Hours: M-F 8-5; Sat 8-4 johnryan@baierl.com
J.L. Freed Honda M on tgo me r yv il le
215-855-3587 Dept. Hours: M-Thur 8-6; Fri 8-5; Sat 8-4 joseph.sciacca@jlfreed.com
S y ra c us e
315-471-7278 Dept. Hours: M-F 7:30-5:30; Sat 9-1 parts@lamacchiahonda.com
NEW JERSEY
NE W YO RK
PEN NS YLVANIA
P EN N SY LVA NI A
Acura Turnersville
Curry Acura
Apple Acura
Tu r n er sv ill e
S c ar s da le
Yo r k
E mm aus
888-883-2884 856-516-6060
800-725-2877 914-472-7406
877-5APPLE5 717-849-6639
877-860-3954 610-967-6500
Dept. Hours: M-F 8-5; Sat 8-4 kristen.powell@penskeautomotive.com
Dept. Hours: M-F 8-6; Sat 8-5 parts@curryacura.com
Dept. Hours: M-F 7-5:30; Sat 7-3 parts@appleacura.com
Dept. Hours: M-F 7-5; Sat 8-5 mustafa@vinart.com
Elite Acura
Paragon Acura
Baierl Acura
Sussman Acura
M ap l e Sh ad e
Woo d si de
Wexfo rd
Jen kint own
856-722-9600
718-507-3990
Dept. Hours: M-F 8-5; Sat 8-4 bmartinsen@group1auto.com
Dept. Hours: M-F 8-6; Sat 8-5; Sun 9-4 johnp@paragonacura.com
800-246-7457 724-935-0800
800-826-4078 215-884-6285
Dept. Hours: M-F 8-5; Sat 8-1 johnsabella@baierl.com
Dept. Hours: M-F 8-5; Sat 8-1 rendrick@sussmanauto.com
N E W Y OR K
Acura of Westchester We st che s te r
914-834-8887 Dept. Hours: M-F 7:30-8; Sat 8-4; Sun 9-4 acura.parts@yahoo.com
Smithtown Acura St. James
888-832-8220 631-366-4114 Dept. Hours: M-F 7:30-5:30; Sat 8-4 parts@smithtownacura.com
Lehigh Valley Acura
Davis Acura L a ngho r ne
866-50-ACURA 215-943-7000 Dept. Hours: M-F 7-7; Sat 8-4 markh@davisacura.com www.autobodynews.com | OCTOBER 2015 AUTOBODY NEWS 41
Growing Trend of Collision Repair Networks Led to Formation of 1Collision Network by Stacey Phillips, Assistant Editor
Over the last five years, the collision repair industry has experienced an increase in consolidations, shop closings, lower claims frequency and higher total losses. As a result, there is a growing trend for businesses to affiliate with a group of shops, according to Jim Keller, president of 1Collision Network.
RJones Collision1 in Des Moines, IA
“The consolidators, MSOs, franchises and networks continue to increase their market share because they are better able to adapt to the changing landscape,” said Keller. “Technology in the repair process, necessity for increasing capital investment in facility and equipment, and rising budget de-
mands for training and certifications, marketing and insurer relations all require a more sophisticated business approach. Many other economic and marketing factors are driving the consolidators, franchises and network segments to be growing at the fastest rate.” Launched by Keller approximately four years ago, 1Collision Network is an organization of independent and dealer-owned and operated collision repair businesses. With more than 20 locations in four states, including Iowa, Illinois, Indiana and Wisconsin, Keller said plans include expansion into other U.S. markets. ABRA Auto Body & Glass, Caliber Collision, CARSTAR Auto Body Repair Experts, FIX AUTO, Gerber Collision & Glass, Maaco and Service King are the primary multi-state consolidators and franchises. Daniel Clark, director of service operations for Link Auto & RV Group
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in Wisconsin, joined the 1Collision team in 2012. “We saw that a partnership with 1Collision would bring many benefits to our customers and our business,” he said. “The 1Collision staff is like a third arm for our managers. It’s like having another whole team of employees at your fin-
gertips. Their assistance with marketing, processes and leadership has been invaluable.” Clark said it has also helped his business “get out of our box” by networking with other shops and share in their successes and trials. “Networking with other like-minded shops helps expand our vision for our business. The 1Collision Network helps keep us aware of upcoming changes and trends in the industry so we can stay at the top of our game and be steps ahead of the
local competition.” Christy Jones, owner of R Jones in Des Moines, Iowa, also joined the network in 2012. “The 1Collision Network provides an opportunity for R Jones to become a part of a regional group of shops, providing us with solutions for the many business challenges shops face in today’s competitive marketplace.” She said R Jones has benefited from the numerous management solutions that have allowed the shop to run more efficiently. Her advice to shops considering joining the network is to come with the mentality of what they can bring to the network. “In the consolidation market that we have today, it’s more important now for independent shops to work with each other, not against each other,” said Jones. “The 1Collision Network provides that opportunity to do just that.” Riverview Body Shop in Aurora, IL is the newest addition to 1Collision Network’s growing list of shops. “I selected the 1Collision Network as they See 1Collision Network, Page 44
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Continued from Page 42
1Collision Network
provide body shop owners the resources that are needed to compete in today’s highly competitive marketplace,” said Joel Adams, Riverview’s owner. Keller has been a multiple location body shop owner for over 30 years. His son Jim operates 1Collision County Line in Menomonee Falls, WI and 1Collision Schererville in IN, while Keller focuses on guiding the network corporate staff of eight to provide support to 1Collision Network locations. “Our mantra is, ‘We help successful shops be more successful.’” When a new shop is considering joining the network, Keller said the corporate team looks for those that continually want to improve their business. “Some shops are comfortable with the status quo,” he said. “We typically look for shops that are interested in growing and building their businesses, building strong insurer relationships, and improving their performance. With a background in marketing, Keller has found that name recognition
is often an important priority for shop owners. “We came up with a system of allowing them to brand with us so that they would not lose their identity in the marketplace,” he said. All of the logos for 1Collision shops incorporate the number “1” and the “swoosh” sign as identification and then the shop’s existing logo is added in the middle. One of the shops in the network has been in business for 75 years. “The grandfather started the shop, and the family name was really important to perpetuate, as generations have had their cars fixed there,” said Keller. “We recognize that and built our brand off of a need for a shop to keep their market brand in front of the public, yet still be recognized as part of a shop group brand.” Once a collision repair shop joins the network, a comprehensive marketing plan is developed, covering all aspects of promoting their shops to consumers, insurance companies and technicians. Next, 1Collision Network addresses the shop’s online presence. “We believe that a strong online presence is critical,” said Keller. “Take care of your web presence first, and then build your strategies and tactics
44 OCTOBER 2015 AUTOBODY NEWS | www.autobodynews.com
in your marketing plan once that’s squared away.” In addition to helping shops with their marketing needs, Keller stressed the importance of tracking performance. This includes gauging how well a shop is managing Key Performance Indicators. The company also assists with performance improvement coaching, recruiting, training and compliance, HR management and business development consulting. Keller said working together as a collision repair group has several advantages. “By taking the strength that we have in numbers, we are able to maximize our value to insurance companies,” said Keller. “There is definitely a trend in the industry for shop groups to be effective in their insurance relationship building due in part to the number of claims they handle per year as a group.” As a single point of contact with the insurance claims offices, 1Collision Network is able to represent all of the shops in discussions with an insurer. “We work with insurance companies to identify where they have needs to be fulfilled, and then we work with them in those areas where
they have specific needs from a DRP partner, and provide management of ongoing performance improvement of the locations as well,” said Keller. Another benefit he has found is the ability to combine resources to market to consumers. “Consumer marketing is becoming more and more important, especially with how popular the Internet is to find goods and services in this world today,” said Keller. “Part of what we are able to do is collectively and in a more affordable fashion combine our financial resources to raise brand awareness.” In addition, he has found that a group of shops often have the ability to procure products and value-added services more effectively from strategic partners, as they know working with shop groups can bring them more volume, and a single point of contact for all the locations. “Our corporate strategic partners have been instrumental in our development as a network,” Keller said. “It’s easier to create an operating system when you’re in a group than it is for one store, because it requires considerable knowledge, time and resources to put those systems together, See 1Collision Network, Page 48
www.autobodynews.com | OCTOBER 2015 AUTOBODY NEWS 45
Media and Publicity for Shops Collision Veteran Takes on Paint Underpays with PaintEx 2.0 with Ed Attanasio
“Before I die, I want to see the day when the insurance companies are finally out of the collision repair business,” Bob Klem, the owner of KLM International, Inc. in Escondido, said. “That way I can go happily to body shop heaven.” Klem, 78, is a veteran of the collision industry and worked for Mitchell for many years before starting KLM in 1980. While most people are retired at this point in their lives, Klem is still driven to make the insurance companies accountable and that’s why he invented PaintEx 2.0, an easy-to-use, intuitive paint and finishing cost-accounting software guide that enables body shops to quickly and effortlessly create detailed, itemized invoices for every repair job while recapturing significant amounts of money as a result. Klem’s mantra from day one has been exactly the same. “Let the shops fix the cars because that’s what they
know how to do, and then pay them fairly, that’s all I have been saying,” Klem said. “For years, insurance companies have lumped all materials needed to prepare, paint, sand, buff, and clear coat a vehicle into one number, the hourly P&M allowance, which is an estimate based on the number of paint hours. The problem with this method is that it is Collision industry often incorrect, as veteran Bob Klem every job is differisn’t afraid to take on the insurance ent.” companies and After decades of that’s why he research and dedeveloped PaintEx velopment, Klem 2.0, a system that said his software is enables shops to get paid fairly for the best way to reeach repair coup money from the insurance companies. “There are three factors here to consider—contracts, assignment of proceeds and
46 OCTOBER 2015 AUTOBODY NEWS | www.autobodynews.com
Ed Attanasio is an automotive journalist based in San Francisco, California. He can be reached at era39@aol.com.
cost accounting and all are protected by business law. If enough body shops can truly ask to get paid properly for the cars they fix, this industry will be better for shops and consumers.” Klem has been developing his PaintEx 2.0 system since the early 1990s, long before the Internet became a daily part of all our lives, and although he’s a senior citizen, he has gladly embraced every new technological innovation as it became relevant. “At the beginning, we had PaintEx on disks, but in 1998, we made it Internet-based,” he said. “I used to silkscreen my own disks prior to that. Then in 2012, clouding became the new thing and we embraced that. Now, users can access our system anywhere, any time and it has made the whole process that much easier.” PaintEx 2.0 allows you to quickly generate a preliminary damage report and then go on to modify, add and
subtract any and all materials used in the refinishing of the vehicle. The result is an accurate accounting of the refinishing cost for each vehicle. It allows shops to bill for exactly what they use to refinish the vehicle. On average, using PaintEx can help a body shop to double its income for paint and materials used without any increase in shop time! They can also easily customize PaintEx 2.0 for their shop to allow fast and accurate invoicing. The number one benefit of the software, according to Klem, is that it makes shops independent of insurance company influence. “Shop owners ask me what is the right percentage of DRPs I should have, and I tell them zero,” he said. “And this software can help you to get there, because once the insurance companies see that you’re using PaintEx 2.0, they know that this shop now has the ammunition it needs to get paid on materials and products
that are used in every repair.” Klem claims that by using PaintEx 2.0, the software (cost: $500 annually) will pay for itself after only two or three jobs. “It’s a short-term investment with a long-term payout and truly the best way to drive your body shop profits up.” Jose Garjeda, the owner of C&J Paint & Body in Oxnard, CA, has only been using PaintEx 2.0 for a short time, but he has already seen the results and he is astounded, to say the least. “Not every repair job is the same, because painting a car with red pearl is not the same as another color,” Garjeda said. “The red pearl may need five coats, for example, but how can I get paid for the additional paint, materials, etc.? The insurance companies want a standard rate and an easy answer on every repair, but that’s not realistic.” After just using PaintEx 2.0 one time, Garjeda was sold on the system. “We put together the first invoice and submitted it to the insurance companies claiming an additional $1,200. When they saw the documentation that we created using PaintEx 2.0, they couldn’t fight it, because it’s all right there. We got the money from that in-
surance company without drama or haggling, because we did our homework and followed the proper steps. Now we know how to do the same on every repair, which means we will increase our revenues substantially and get paid for what we’re entitled to.” Garjeda loves the software and also values the company’s full tech support with free shop set-up assistance. “The service is 24/7 and if I want Bob Klem on the phone, I have his cell. He is dedicated to this system and I can see why, because it works and there’s no doubt about that. After a brief training, we were up and running with the system. It was super easy.” Will Bob Klem finally get the insurance companies out of the collision repair business before he retires? “If I can take down Allstate and Farmers, the rest will fall like dominoes. But, really I just want the playing field to be equal for both parties involved. In the end, it all comes down to accountability, transparency and an attitude that says we’re working together instead of against each other.”
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New Developments at WyoTech Career Colleges in PA, FL and WY
Continued from Page 44
1Collision Network
that can be quite a challenge for a collision repair business owner. An upfront fee covers the cost of what Keller refers to as “the onboarding” process such as developing the shop’s marketing plan, internet presence, logo design, and integrating their name with the network website and shop locator, promotional and informational pieces and DRP applications. There is also a monthly fee for ongoing services provided by 1Collision’s corporate office. “Our core business is helping successful independent shops and dealerships achieve greater success in all aspects of their collision repair business,” said Keller. For more information, contact info@1collision.net or 414-289-7650.
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Last February, Zenith Education Group (Zenith) acquired a subset of Everest and WyoTech career colleges—including the WyoTech campuses in Daytona Beach, FL, Blairsville, PA and Laramie, WY— from the now defunct for-profit Corinthian Colleges chain. Zenith immediately transitioned the schools to nonprofit status and began to implement a series of initiatives designed to improve outcomes for its students and graduates. In keeping with its nonprofit mission to measure success by how many students complete their programs and get jobs in their fields of study, Zenith is fostering an open dialogue with employers with the goal of increasing available job opportunities for its graduates. The Collision/Refinishing Technology course of study— a core program offering for the past 40 years—is one of many programs for which WyoTech seeks direct input from employers. This six-month, 1,000-hour program covers subjects critical to the foundation and development of a collision/refinishing technician. The Collision/Refinishing program has been revised to ensure that skills being taught in the classroom meet employer needs. To that end, WyoTech recently held collision industry program
advisory council (PAC) meetings at both its Laramie and Blairsville campuses. (PACs are composed primarily of employers who hire our WyoTech graduates.) Based on the feedback received at these meetings, WyoTech implemented the I-CAR Professional Development program, I-CAR Pro-Level Platinum Certificates and EPA 609 A/C and 6H Air Quality certification programs. ICAR Steel Welding Certification testing is offered at both the Laramie and Blairsville campus locations. Among other initiatives is a partnership between Mack Trucks, Volvo Trucks and WyoTech. This relationship provides students with the skills Mack Trucks and Volvo Trucks employers are seeking, giving graduates the advantage of being hired into their dealer networks. Using the Mack Truck and Volvo Truck curricula and equipment, WyoTech instructors and staff work closely with the company to ensure that students learn and can demonstrate the required technical and soft skills. In turn, students who successfully complete the Diesel Advanced Technology Education (DATE) for Mack Trucks and Volvo Trucks coursework, have a clear advantage in being hired into their dealer network. The
Volvo Group is also committing to a total of $34,800 in scholarships for the curriculum’s next cohort of students beginning this month, and $6,500 in upgraded training equipment. Building on this model, Zenith completed a similar agreement between WyoTech and Mazda North American Operations (MNAO) in July. Under this exclusive arrangement, students who successfully complete a new free program will graduate as Mazda-certified technicians, significantly enhancing their employment prospects at one of Mazda’s more than 640 U.S. dealerships. Mazda will use WyoTech’s training facilities in Blairsville, PA and Laramie, WY to train its top dealership personnel on advanced courses throughout the year. To support the program, Mazda has donated more than 20 vehicles, specialized tooling and equipment, in addition to several current model year vehicles rotated out annually for current year technology. Zenith’s efforts to help its graduates find good-paying jobs by working directly with the employers who hire them are also outlined in its progress report released last month, which lays out a number of actions the nonprofit provider of career education has taken in its initial six months of operation to put students first and improve its schools.
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Low-Valued Vehicles
Autobody News interviewed Ann Mullen-Martin, President of Mullen Insurance Company in Garland, Texas. Mullen ran a Farmers Agency prior to establishing Mullen Insurance in 1988. She has worked with members of the Texas Independent Automobile Dealers Industry for more than 30 years, 27 of those as an agency specializing in providing insurance programs for members of the Texas Automobile Industry. As an independent insurance agent, Mullen said, “Agent incomes are directly related to claims activity on many levels.” She said these include the quality of service the client receives, the loss ratios generated as a result of claim activity and the company satisfaction with both of these. “What Robert is doing enhances all three items listed and therefore creates a more profitable environment for all of us, i.e the client, the company and the agent.” Mullen has known McDorman for more than 15 years and served as an insurance consultant to him as well as his
designated agent. “Robert’s auto industry background uniquely qualifies him to provide expert opinions from cost-to-repair to vehicle values,” she said. “More important than his vast knowledge of cars and the car industry is his ability to bring an unbiased opinion to the table when determining a fair and equitable claim result.” McDorman stresses the importance of educating consumers, body shops and lenders about their rights and legitimate claims on collision damages. He said, “This will lead to more cars being repaired and ultimately the retention of more customers.”
Look for PART 2 of this story in the November issue of Autobody News magazine, which will address more detailed information about diminished value and total loss evaluations.
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Continued from Page 38
Wedge Clamp Systems
to fix it, and they don’t want to have to flatbed it to another shop. So now instead of the high cost of buying a rack, they can use the Wedge Clamp EZE Tie Down system,” he explained. The week before the grand opening, Peter met with Caliber Collision, who was looking for a system that will get cars out in two days. He added that other “big players” in the industry have also shown interest. “Our main goal right now is to get a really strong foothold in Southern California; from Los Angeles down to San Diego,” said Peter. “Northern California will hear about it, and eventually it will spread across the country.” In addition to its California address and Richmond, BC head office, Wedge Clamp has a facility in Suzhou, China. The company’s recent growth comes with an expanded product lineup including distribution of the Eclipse laser frame-measuring system and the Stat-Gun anti-static paint preparation tool, which Caliber Collision is currently testing at their facilities. “The anti-static gun removes 100
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percent static from anything you’re painting,” said Peter. “It also gets rid of tiger striping and halos when you’re spraying, and leaves no dust.” BASF Automotive Refinish demoed the nitrogen spraying system, NitroHeat at the August 20 event. “By using 98 percent pure nitrogen, you will actually find that you can turn the pressure on the air gun down, allowing for 15 percent savings,” explained Peter. “In reality, you can save 20-30 percent in paint per job, making flash times 20-30 percent better; 30 percent if it’s water-based, 20 percent if it’s solvent-based. So, you’ll be completing more jobs, yet using less paint per job.” He added that users will see pay back on the system in about nine months. “Wedge Clamp Systems do not break—we know of shops that have been using the same product for over 20 years—so you only have to buy it once,” Peter said. For more information, phone 1800-615-9949, visit www.wedgeclamp .com or email info@wedgeclamp.com.
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Industry Insight
—John Yoswick is a freelance writer based in Portland, Oregon, who has a body shop in the family and has been writing about the automotive industry since 1988. He is the editor of the weekly CRASH Network (for a free 4-week trial subscription, visit www.CrashNetwork.com). Contact him by email at jyoswick@SpiritOne.com.
CIC Committee Offers Industry a Way to Push for Use of Better Data Standard with John Yoswick
A Collision Industry Conference (CIC) committee is making yet another call for widespread adoption of an improved standard for the exchange of estimate information among shops, insurers and suppliers. For several years, CIC committees worked to educate the industry on the difference between the “EMS standard”—developed in the 1990s to essentially allow estimate data from any compliant estimating system to flow into shop managements systems—to Jack Rozint the more sophisticated “BMS standard.” BMS offers not only the transfer of more data among those using estimate data, but more importantly it offers shops far more control over the data shared with other parties. The EMS standard transfers all data from the esti-
mate – including customer, vehicle, parts and labor information—but the BMS standard makes it easier for shops to protect the privacy of data for customers, business partners and themselves. A parts vendor, for example, doesn’t need all the data but an EMS file sent to that vendor essentially includes all the information from the estimate. At the CIC meeting in Detroit, Jack Rozint of the CIC E-Commerce / Data Privacy committee said that if a shop is working on a celebrity’s vehicle, for example, ordering parts for that vehicle using the EMS essentially transmits that celebrity’s name and home address to the parts supplier. “BMS takes care of all that and was designed specifically so you can define which data goes where,” Rozint said. Widespread implementation of the BMS could eliminate some of the rekeying of data the industry is doing to use multiple applications, Rozint said.
And it could eliminate the need for some of those redundant applications. “With BMS fully implemented in an accessible form, I might not need five parts ordering systems,” Rozint said. “I may be able to pick the one that works best and meet the needs of a number of insurers.”
Implementations have been limited Rozint said it’s not that BMS has not been implemented at all; it’s just been done in limited ways among particular business partners in the industry. “The data gets output in [BMS] format, but it’s controlled by the information provider,” Rozint said of these limited implementations of BMS. “The only third-parties that can access your [BMS] data are ones approved or somehow otherwise allowed to by the information providers since they’re maintaining control of that data.” What’s been lacking, Rozint said, is widespread implementation of BMS
in a way that gives the user ultimate control over the flow of that data to different partners. “If BMS was available in a much more accessible format, we’d have much more data about everything that happened on a repair,” Rozint said. “We’d know, for example, what parts delays occurred and what was the cause of the parts delays.” Rozint said the committee has developed some policy statements that they say shops or insurers who want to see more widespread implementation of BMS could use to push the information providers to make that happen. A collision repair organization, for example, could tell their estimating system provide: “In order to be considered for use in our operations (except where we are under insurer mandate) and for all future contract renewals, all estimating and shop management applications, when saving an estimate, must output the BMS estimate transactions to a lo-
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cation in the control of the user of the estimating application.” The committee shared a similar policy statement that an insurance company could use. It was asked at CIC in Detroit how many large insurance companies or collision repair companies—given that those are the information providers primary customers—would have to implement such a policy in order to see more widespread adoption of the BMS standard. “Personal opinion? One,” committee member Frank Terlep said, holding up a single finger. Rozint said the challenge has been that some of those large industry players have asked for implementation of BMS for themselves but not for the industry as a whole. “That’s part of the restricted implementation. It’s already being done for certain collision repairers,” Terlep said. “It exists today. It's up to the industry to demand it.”
Panel continues to debate “promise date” formulas Also at CIC in Detroit, the Insurer-Repairer Relations Committee continued its look at some of the challenges posed by the current formulas and systems used to calculate how long repairs to a
particular vehicle will take. Many of those on a panel organized by the committee or speaking from the floor agreed that the simMike LeVasseur plistic and sometimes unrealistic averages of a given number of labor hours per day often lead to conflict and bad customer expectations. Mike LeVasseur of ABRA Auto Body & Glass noted that if the first notice of loss is on a Friday, the vehicle may sit in a tow lot all weekend, whereas if a vehicle is hit on a Monday, work could potentially begin much more quickly. Applying the same length-of-repair formula to both claims is unrealistic, LeVasseur said. Others pointed out that insurers may require their DRPs to give customers a date of completion before a complete estimate has been prepared on the vehicle. Several panelists noted that increased use of sets of relevant data could offer a better, more claim-specific length-of-repair than generic formulas applied to all claims equally.
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Valspar’s Family of Brands’ SEMA Highlights Include Custom Cars, Celebrity Appearances, Music and Airbrushing The Valspar Automotive family of brands will be featured in one booth at SEMA for the first time: DeBeer Refinish, Matrix Automotive Finishes, Prospray Automotive Finishes, Valspar Refinish, and VIM (Valspar Industrial Mix).
SEMA booth highlights: ● Custom Porsche 911 T created by John Wargo from the Custom Shop and finished in Prospray. ● Counting Cars’ one-of-a-kind, lowrider Riviera from the popular reality show Counting Cars, painted by Ryan Evans. ● Counting Cars Celebrity Guest Appearance. Meet Danny Koker, Kevin Mack, Ryan Evans, and Lonny Speer, Thursday. Nov. 5th from 2 to 4 p.m. Get your autographed poster while supplies last! ● Live pinstriping demos and classes, by Ron ‘Flea’ Fleenor and Nub from Nub Graphix. ● OEM approved DeBeer 900+ Series waterborne. ● Highlights from the new VIM fleet, light industrial coatings lines.
Party at House of Kolor in Central Hall - Booths # 23513 & 23413 Live Music, Gas Monkey’s Richard
Rawlings, and more! The booth will include an automobile from the Guy Fieri collection. Founder, Jon Kosmoski, will be teaching classes and offering tips at the booth throughout the show. Booth highlights include: ● Gas Monkey’s Richard Rawlings on Tuesday, Nov. 3 from 10 to 11:30 a.m. will be in HOK booth signing autographs. ● Airbrush and Pinstriping classes by Jon Kosmoski, John D’Augustino to benefit Artiststs 4 Education. ● Live Music at the booth.
U.S. Chemical & Plastics Showcases Aluminum Repair System, Innovative New Body Repair System and Truck Bed Liner Solutions in Booth # 10655 The USC Productivity Series includes: AG47 Lightweight GRIP Filler, AU79 Premium Gold Filler, WG55 WhiteGold Premium Filler and Icing® Lite the miracle Gold Finishing Glaze. At this year’s show, Valspar will be unveiling its new truck bed liner, installed in the bed of a Ford F-150. The company’s SprayMax Small Damage Repair System will be at the booth as well.
BASF’s Highlights at SEMA Include 2 Booths, Cars, Awards, Autographs, and Education
BASF will have two booths at the SEMA show this year: one in the Racing & Performance section, booth #21437, and one in the Collision Repair and Refinish section, booth #16026.
Vehicles featured in the Racing & Performance Section, #21437: ● JF Kustoms: ‘67 Pontiac Acadian – painted with R-M ONYX HD custom red ● Ringbrothers: ‘65 Ford Mustang— Customized carbon fiber—Glasurit 90 Line Spy Green ● Chip Foose: 33’ Ford Coupe— Glasurit 90 Line custom blue and silver (two-tone paint) ● West Coast Customs: 58’ Chevrolet Corvette—painted with R-M Onyx HD ● Camtech Custom Baggers: 2016 Harley Street Glide—customized in RM Carizzma Candy Paint BASF will hold a press conference on Wednesday, Nov. 4 at 9 a.m. to unveil the cars from JF Kustoms, Ringbrothers and Chip Foose. On Thursday, Nov. 5 at 4 p.m. the first Glasurit Best Paint Award will be presented by Chip Foose in booth #21437. Autograph sessions in #21437: ● Tuesday, Nov. 2 from 12 noon to 2 p.m., Chip Foose ● Wednesday, Nov. 3 from 10 to 11 a.m., Richard Petty
New products featured at the show: ● Glasurit: Water Boosters & UV primers ● R-M: ONYX HD and Power Fill Plus Primers In the Collision Repair and Refinish booth #16026 BASF will feature: ● BASF Value Added Tools & Services offering demonstrations on how to help drive business success
BASF seminars for SCRS Repairer Driven Education: ● Tues., Nov. 3, 9:30 to 11:30 a.m – Scheduling and Work in Progress –Tom Hoerner from BASF will discuss the impact that scheduling and workflow have on cycle time and productivity. ● Tues., Nov. 3, 3 to 5 p.m. —Understanding Numbers and Why They Tell You About Your Growth Opportunities – John Niechwiadowicz, QLC Inc., in cooperation with BASF, will discuss the importance of understanding your numbers to achieve better ROI, market growth and improved profitability. ● Weds., Nov. 4, 3 to 5 p.m. – Our Journey to Become a Successful Collision Center—Panel discussion moderated by Craig Seelinger from BASF. Panelists will discuss the tools and resources they used to grow their business.
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Continued on p. 66 (RDE1) Getting Paid for Investing in Facility, Equipment and Training
Tues Nov 3, 9:30 AM - 11:30 AM $ 75.00 Tim Ronak, AkzoNobel Automotive and Aerospace Coatings Repairers are facing significant additional tooling and training to repair modern vehicle construction materials and technology. This session will look at the shrinking Labor Gross Profit percentages due to additional costs of investment in equipment, facility and training. Strategies will be explored to understand the mechanisms at your disposal to offset these rising business costs to justify a return on that capital expenditure. Attendees will learn: a) What collision industry labor profitability looks like both now and over the last several years? b) Why we need to invest in additional facility, equipment or training and how much total money to anticipate spending? c) How to calculate ROI on the capital investment required, and what return is reasonable to expect? d) What time period should be considered as a payback period for this incremental new investment? e) How to equate the additional capital expense for facility, equipment and training into a reimbursable charge? f) Should the cost be passed on to customers or is it a cost of doing business?
(RDE5) Paint Shop Performance
Tues Nov 3, 12:30 PM - 2:30 PM $ 75.00 John Fagan, PPG Refinish Advancing technologies in automotive refinish products and equipment available today positions collision centers for exceptional paint shop performance. But even with the exceptional refinish products and the best equipment, profitability in the paint department poses some unique challenges for todays collision centers. Paint shop performance takes a look into many of the areas that influence paint shop profitability. Participants will learn how to identify areas of opportunity for improvement and quantify those areas in order to prioritize their efforts.
The 2015 Repairer Driven Education (RDE)series and OEM Collision Repair Technology Summit will collecttively feature more than 30 educational sessions delivered Tuesday, November 3rd - Friday, November 6th during Show hours.
To Register for Repairer Driven Education contact: http://www.scrs.com/rde A Full Series Pass is available for $375. It includes one regular session in each available time slot, OEM Collision Repair Technology Summit Sessions, and One ticket to the After-Party on Thursday night.
(RDE3) Competing with Consolidators
Tues Nov 3, 9:30 AM - 11:30 AM $ 75.00 David Luehr, Elite Body Shop Solutions, LLC This presentation gives the audience a brief look into why MSO consolidators are successful and what you can learn from them to apply at your own shops. Independent collision repairers have many advantages over consolidators that many are unaware of. This presentation will inspire independent collision repairers to take ultimate control of their businesses and make consolidators irrelevant if these techniques are applied. a) What consolidators are doing right and what you can learn from them b) Advantages independents have over MSO consolidators c) What the best independent shops are already doing to succeed in heavily consolidated markets d) Why owning the customer for life is the best way to brand your business.
(RDE9) Understanding Numbers and What They Tell You About Your Growth Opportunities
Tues Nov 3, 3:00 PM - 5:00 PM $ 75.00 John Niechwiadowicz, QLC, Inc This session will feature discussion of key numbers and the importance of thoroughly understanding your numbers and potentials before investing in equipment, tools, programs or locations. Collision Repair businesses will learn how to determine and achieve better return on investment in their market growth opportunities, leading to better profitability. Shops should have a clear understanding of the right numbers to review and be able to develop an ROI plan before investing. It will also explore when businesses should invest, and when should they pass on an investment. All these decisions are made more possible when there is an understanding of and tools to evaluate the market.
56 OCTOBER 2015 AUTOBODY NEWS | www.autobodynews.com
(RDE6) Aluminum Damage Analysis and Joining Methods
Tues Nov 3, 12:30 PM - 2:30 PM $ 75.00 Larry Montanez, P&L Consultants This presentation will cover the differences between damage analyses on steel vehicles in contrast to aluminum intensive vehicles. It will explore repair vs. replace decisions on outer panels, structural diagnosis, equipment requirements, and joining methods. After this program attendees will have a better understanding of the differences between aluminum and steel vehicles, the different types of joining methods and best practices in analyzing and defining structural damage. A comparison of repairable and unrepairable damages will assist attendees to understand the why some damages cannot be repaired. Attendees will also have a better insight into some of the current OEM Certified Programs.
(RDE7) Process Driven Collision Repair
Tues Nov 3, 3:00 PM - 5:00 PM $ 75.00 Lee Rush, The Sherwin-Williams Company The process driven collision repair center features new concepts for the future of collision repair and packs enough technologies, premium materials and innovations to be worthy of our industry's flagship collision operations. For fans of lean thinking, what's to come is efficient design, process driven advanced interface collision operations. By providing the participant with the operational tools necessary to implement new process into their collision centers, they will be armed with the understanding needed to change the way their companies operate! Upon successful completion of this course, participant will be able to: a) Reduce overall shop cycle time b) Increase vehicle throughput c) Drive production predictability d) Improve customer satisfaction.
(RDE4) Compensation Solutions
Tues Nov 3, 12:30 PM - 2:30 PM $ 75.00 Mike Lanza, The Sherwin-Williams Company This session is designed for shop owners and managers looking to break away from the traditional flat rate pay model. Attendees will learn about creating successful compensation strategies that work in a lean collision repair shop. As a collision repair center owner or manager having the correct compensation plan can be the difference in retaining and attracting the top talent needed in today's work environment. Learn how to develop components of an incentive plan that are aligned with the goals of the business: Revenue Profitability Customer Satisfaction. The design of the payout structure must be consistent for all employees.
(RDE8) Getting It All Right On The Internet in 2016
Tues Nov 3, 3:00 PM - 5:00 PM $ 75.00 Mark Claypool, Optima Automotive What makes a website effective? How does search engine optimization work? How do social media and reputation management fit into the mix? What about all those online directories that list my business? Further, video viewing and sharing over the Internet has grown by more than 7,000 percent since 2006! 80% of Facebook videos get "Likes", 60% of people will watch a 2-minute online product or service video, videos are 12 times more likely to be shared on Facebook, and 60% of people are more likely to watch a video than read text. Review websites and social media accounts and learn how to incorporate video into your overall online presence in order to engage your target audience and gain brand recognition.
(RDE2) Scheduling and Work in Progress (WIP)
Tues Nov 3, 9:30 AM - 11:30 AM $ 75.00 Tom Hoerner, BASF Corporation The purpose of this breakout is to discuss Work in Process (WIP) and to analyze the scheduling process—or lack of found in many collision repair business environments. The session will dig into the impact that scheduling and workflow have on cycle time and productivity. When the program concludes, attendees will have procedural takeaways that will allow them begin implementing procedural changes to see performance benefits.
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BASF Dual Refinish System Reformulated to Increase Shops’ Production & Profit by Stacey Phillips, Assistant Editor
During a typical day, Jared Fero, the head painter at Gillette’s CARSTAR Collision Center, uses R-M Onyx HD from BASF to paint one vehicle completely in a waterborne formulation and the next in solventborne. “It’s the only line available in the marketplace that allows you to mix paint as a waterborne or solventborne finish with a single set of toners,” said Mike Freeman, Market Segment Manager for BASF’s R-M brand in North America.
R-M’s Onyx HD line was first introduced in 2007 and the company launched the solventborne version of Onyx HD in 2013. Freeman said the company has made several improvements to the dual automotive refinish system over the years and recently relaunched it in June. Gillette CARSTAR, based in Waukesha, Wisconsin, began using BASF’s
Onyx HD paint system about a year ago in their newly built facility. “I wanted to use a paint system that met and worked with OEM certifications and had the OEM level of trust built in them,” said Gillette CARSTAR’s Owner Todd Gillette. “That’s the reason why I went with BASF.” Gillette, who has been in business for 20 years, said he has been really pleased with the color match. “The water base lays so flat that your clear coats lay flatter. Minimal polishing if any ever needs to be done.” His head painter, Fero, said he was a little reluctant at first to switch products after using a solvent paint system for the past nine years. “It has been a really great change as far as getting production and quality cars out of the shop,” said Fero. “On an average day, I’ll paint about six cars and that wasn’t achievable with our other paint system.” Fero added that the paint system covers really well. “More coverage equals less paint which equals a happier boss,” he said. The updates for color chips are done automatically and the system is connected to other shops through BASF’s SmartTrak software. Fero said this makes it easier to find a good color match for the car. After receiving feedback from
customers over the last several months, BASF made several improvements to the Onyx HD system to meet the needs of its customers. “We’ve been working on several changes to the product that allow us to have a more superior color match than we’ve had in the past with this product,” said Freeman. For example, with the Onyx HD solvent line, customers said that certain popular tinted silvers and charcoal colors were not matching the way
they expected them to. After doing some investigating, BASF found they could improve the chemistry of the product. “Once we were able to do that, we discovered some other things in the process,” said Freeman. “When we made those changes, it improved the line overall.” In addition to being fully compliant in the United States and Canada for low VOC levels, Freeman said that
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email: Ifsparts@fitzmall.com 905 North Frederick Ave., Gaithersburg, MD 20879 58 OCTOBER 2015 AUTOBODY NEWS | www.autobodynews.com
Onyx HD dries up to five times faster, and hides in fewer coats than some competitive products. “Productivity is the cornerstone of our brand and it’s very important to us to make sure shops are able to hit those KPIs,” said Freeman. “We are really putting that productivity aspect at the forefront and educating our customers about how they can switch back and forth between the various solutions to meet the needs of their customer mix for the day.” The Onyx HD line also aligns with the company’s existing COLORMAX system, which is a series of paint chips that tie into a software giving painters the formulations needed. Freeman said COLOR- MAX is one of the fastest, most accurate color tools in the industry. “The computer knows what color you’re aiming for and what system you are mixing it in, whether it is waterborne or solvent, and it tells you what percentages you need to use of each of the toners,” said Freeman. BASF will display two vehicles painted with the Onyx HD paint system at the SEMA Show in Las Vegas, Nevada in November. More information about BASF Onyx HD can be found online at: www.basfrefinish.com/onyx
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Lakeforest HYUNDAI » Prompt & Dependable Delivery » Experienced & Professional Parts Team
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Phone: 800.670.4801 Parts Hours: Mon-Fri: 7:30-6:00; Sat: 8-4 P
email: Ifsparts@fitzmall.com 905 North Frederick Ave., Gaithersburg, MD 20879
Prima Demonstrates Latest MIG Welders at SEMA Prima, a European manufacturer of body shop welders, announced the introduction of its latest Multi Application MIG, MIG, TIG-DC, MMA & FLUX welder: Multi 190, Multi 5 and Multi 6 welders. Ray Zitzloff, president of Prima Welds, said they are easy to use. “There is no need for on-site set up, training or support,” said Zitzloff. ● Multi 190 Single Torch. Change wire in minutes for different applications Under $2,500 18 Lbs ● Multi 5 Three Torch Under $4,000 35 Lbs ● Multi 6 Multi 5 with dent pull Under $5,000 50 Lbs
Zitzloff said they all share the same processor and software programs designed for every applicable body shop welding application. Required software like Hot Start is programmed into the application software where required, eliminating the need for a technician to determine when, where, how much amperage increase and for how long. The programs allow for amperage/synchronized wire speed adjustments for
the tech using the welder. When OEMs select a new wire like 5554, Prima designs the software that can be added to existing welders. “Prima uses a proven state-of-theart processor that is upgradeable and with error codes that are easy to remove and replace,” said Zitzloff. “Error codes with on-line support allow Prima Welds to diagnose the problem and overnight the processor.” The Processor uses InPrima’s Multi 5 verter Technology Welder with with 16 AMPS of three torches power. The software allows for power pluctuations of + or – 30 volts, ensuring a constant amperage and wire speed. Prima uses standard torches, sleeves and tips, which Zitzloff said ensures a longer life and limited down time. For more information visit Prima’s website: www.primawelds.com, email info@primawelds.com or call (239) 314-7683. Prima’s booth at the SEMA show is #10973.
We’re open to serve you!
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Hours: H Mon-Thurs 7:30am - 6pm Fri 7:30am-5:30pm Sat 8am - 4pm
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www.koeppelmazda.com www.autobodynews.com | OCTOBER 2015 AUTOBODY NEWS 59
CCC Displays New Technology & Services at SEMA CCC ONE Touch now offers a new feature to help shops go paperless called Signature. Using the Touch tablet application, you can capture the customer’s signature and automatically attach digitally signed documents to the workfile. The company said that Signature makes it faster and easier to capture new business and improves the customer experience. This feature is free and available now to shops that use CCC ONE Repair Workflow and Touch. To activate the feature, a repair facility uploads its documents and then uses a tablet’s touch-screen capability to have the customer digitally sign the documents. For more information on CCC ONE Touch, visit http://www.cccis.com /collision-repairers/estimating-solutions/ccc-one-touch-app/
Web View The company said it looked at its solutions to see how they could be changed in order to create high-impact, low-touch interactions that don’t require a phone call or leave the customer waiting. The company announced an enhancement to CCC ONE UpdatePlus that enables a
better customer experience by improving communication with the shop. CCC ONE UpdatePlus will now offer proactive text messaging that includes pertinent shop and estimate information. Previously, UpdatePlus offered repair status updates and CSI surveys to help shops communicate with customers. Now, customers will also receive proactive messages that answer common questions before they’re asked. Shop hours of operation, shop location and directions, as well as information about how to contact the estimator and see a summary of the estimate are now included features. These messages are designed to be easily viewed and accessible on any device. For more information on CCC ONE UpdatePlus: http://www.cccis .com/collision-repairers/consumerengagement/ Elevate CCC also offers a highly personalized consulting service designed to ensure customers are getting the most out of CCC ONE. There is a webpage that goes into further detail about Elevate: http://www.cccis.com/elevate/
Premiere Services Partners with LKQ on Industry’s First Recycled Mobile Electronics Parts Program
Premiere Services, a provider of audio electronics to the insurance industry, has partnered with LKQ Corporation to launch a new program that uses OEM electronics as a cost-effective option for mobile electronics replacement. The Mobile Electronics Quality Replacement Program (QRP) extends the company’s market beyond aftermarket products to OEM offerings for collision and theft, and offers a lifetime warranty. Laura Puente, president of Premiere Services said, “We are seeing an increase in OEM collision damage related to the electronic components. Our QRP program is designed to assist in the parts replacement for this category.” She added, “The program is also the only one available to the industry that provides tested and certified product with a lifetime warranty. Our insurance partners can also emphasize their commitment to being environmentally friendly by promoting the use of these recycled parts.” Puente pointed out that the QRP program helps reduce repair costs by offering warrantied parts at half the OEM price. In some cases, the program could potentially save an in-
sured vehicle from being a total loss. Terry Fortner, VP of LKQ Corporation, said, “By working with Premiere Services, the process helps decrease cycle-time and is simplified for insurers and body shops. Collision repair facilities can take advantage of obtaining the warrantied part and installing it themselves or have Premiere Services’ handle the repair.” Under the program, Premiere Services will ship the part directly to the collision repair facility to complete the repair or can coordinate having its installation team complete the repair. The parts also include a lifetime warranty. Insurers can emphasize their commitment to being environmentally friendly by promoting the use of recycled parts. Collision repair facilities can order parts directly from Premiere Services at 800-479-9945. QRP parts are also available via CCCOne, Mitchell and APU Solutions.
www.autobodynews.com C
YOU ONLY GET ONE CHANCE AT THE FIRST REPAIR. Choose Original MINI Parts. Because you can’t repair your reputation.
These Dealers Below Are Original MINI Parts Distributors:
New Jersey
MINI of Mount Laurel
Prestige MINI
(856) 813-4622 Fax M-F 7-5; Sat 8-12
(201) 760-5072 Fax M-F 8-5; Sat 8-4
Mt. Laurel
855-465-6267 Ext. 6 parts@MINIofMtLaurel.com
Maryland
Ramsey
201-760-5080
parts@prestigemini.com PRESTIGEMINI.COM
MINI of Baltimore Owings Mills
866-416-3552
(410) 363-7158 Fax
parts@minibaltimore.com MINIBALTIMORE.COM
©2014 MINI, a division of BMW of North America, LLC. The MINI name, model names and logo are registered trademarks. 60 OCTOBER 2015 AUTOBODY NEWS | www.autobodynews.com
FUCCILLO KIA OF SCHENECTADY
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3900 State St. Schenectady, NY 12304 www.autobodynews.com | OCTOBER 2015 AUTOBODY NEWS 61
Original BMW Parts
bmwusa.com
Original Thought #78
YOU ONLY GET ONE CHANCE AT THE FIRST REPAIR.
CONNECTICUT BMW of Bridgeport Bridgeport 855-953-3111 203-394-6209 Fax M-F 7am-5pm
www.bmwofbridgeport.com
BMW of Darien Darien 203-328-1325 203-978-0043 Fax M-F 7:30am-4:30pm
matt.myslinski@bmwdarien.com
MARYLAND
BMW of Bel Air Bel Air 877-663-3046 443-640-1234 Fax parts@bmwbelair.com
BMW of Catonsville Catonsville 855-996-2906 410-818-2600 Fax M-F 8am-5pm
www.bmwofcatonsville.com
BMW of Rockville Rockville 888-455-9403 301-984-1710 Fax
parts@bmwrockville.com
BMW of Silver Spring Silver Spring 855-314-6468 301-890-3748 Fax wholesaless@mileone.com
BMW of Towson Towson 888-478-1901 410-296-4852 Fax parts@bmwtowson.com
62 OCTOBER 2015 AUTOBODY NEWS | www.autobodynews.com
MASSACHUSETTS BMW of Sudbury Sudbury 800-338-3198 508-881-7578 Fax M-Fri 7am-5pm
wholesaleparts@herbchambers.com www.bmwofsudbury.com
Wagner BMW of Shrewsbury Shrewsbury 866-438-3997 508-581-5940 508-845-6718 Fax M-Th 7am-5:30pm F 7am-5pm
djoyce@wagnermotors.com www.wagnerbmwofshrewsbury.com
NEW JERSEY
BMW of Freehold Freehold 732-462-6286 732-577-0518 Fax M-F 8am-6pm Sat 8am-4pm
www.bmwoffreehold.com
BMW of Morristown Morristown 866-9-BMW PARTS 973-796-3146 Fax M-Fri 8am-6pm
wholesaleparts.bmw@openroad.com www.bmwofmorristown.com
BMW of Mt. Laurel Mt. Laurel 856-840-1486 856-222-0506 Fax
• Original BMW Parts & Accessories BMW of Newton Newton 973-579-6020 973-579-6702 Fax M-F 8am-5:30pm
bmwofnewtonparts@gmail.com www.bmwnewton.com
Circle BMW Eatontown 732-440-1238 732-440-1239 Fax M-F 7:30am-6pm Sat 8am-3pm
Wholesale@circlebmw.com www.circlebmw.com
Flemington BMW Flemington 800-782-4269 908-824-9913 Fax
www.flemingtonbmw.com
NEW YORK
BMW of Bayside Bayside 516-304-3733 516-570-4268 Fax M-Sat 8am-5pm
bmwparts@bmwbayside.com www.bmwbayside.com
RHODE ISLAND
BMW of Newport Middletown 401-847-9600 401-841-0680 Fax M-F 7:30am-5:30pm www.bmwofnewport.com
PENNSYLVANIA
Apple BMW York 717-849-6597 717-843-2948 Fax M-F 7am-5pm Sat 8am-4pm
applebmwparts@appleauto1.com www.applebmwofyork.com
Thompson BMW Doylestown 215-340-9823 215-340-9361 Fax
When you repair a BMW, use the parts
that are identical to those used in Series production and just as reliable. Choose Original BMW Parts and Accessories. Because you can’t repair your reputation.
www.autobodynews.com | OCTOBER 2015 AUTOBODY NEWS 63
Women Automotive, Machine Shop Students in CA Smash Stereotypes by Janis Mara, Marin Independent Journal
Kyra Carson turns a wheel on the lathe, bringing a chisel into contact with a foot-long aluminum cylinder. As the cylinder spins, the chisel shaves minute slivers from its surface, sending curly silver ringlets of metal flying. “The first time I came into the machine shop, I was like, ‘What is this weird place?’” said Carson. “Now it’s second nature to me.” Carson is studying machine and metals technology at the Indian Valley campus of the College of Marin. The Mill Valley resident is one of a number of women who have opted to study nontraditional careers such as auto technology, auto collision repair and welding at the Novato campus. “A woman can really make a good living in this field,” said Lesley Good, who is in the auto collision program. In this program, students learn to repair dents and paint cars, among other things. “It’s a man’s world, but a lot more women are doing it.” Good, a Novato resident, said an entry-level employee in the auto collision field can expect to start at about
$20 an hour, moving up to $35 or $40 an hour at the journeyman level. “Auto body people make a lot of money, but you have to be good at it.” Auto service technician jobs — positions once known as “auto mechanic”— are also remunerative and plentiful.
Kyra Carso demonstrates the use of a metal lathe in College of Marin’s machine and metals technology department on the Indian Valley campus in Novato. Credit: Alan Dep — Marin Independent Journal
At present, there are 701,100 jobs in the automotive service technician and mechanic category. These positions are expected to grow 9 percent between 2012 and 2022, according to the Bureau of Labor Statistics. “Job opportunities for qualified jobseekers
should be very good,” according to the bureau’s website. With regard to welding, “Skilled welders with up-to-date training should have good job opportunities,” according to the website. In the auto shop, Good moves the lever on the stretcher upward, then slides a piece of a fender into a slot on the machine. She lowers the lever smoothly, but with considerable force. “You can do this with anything you want, then place it back where you want it to go,” the student said. Metal-forming tools like the stretcher allow workers to add a gentle radius to metal by either shrinking or stretching the metal. They are used for various purposes, including forming patches for windshield frames. “My time here is almost done, and I just got a job building Le Mans race cars from the ground up,” Good said. “I start with a wood and foam shell.” She didn’t want to name the firm, but said it’s in Benicia. “It’s not a job – it’s fun. It’s very special for me,” she said. “The automotive field is recessionproof,” said Ron Palmer, who heads
up the Career Education department and also is an automotive technology and automotive collision repair instructor at the college.
Lesley Good holds pieces of her truck in College of Marin’s automotive technology department on the Indian Valley campus in Novato. Credit: Alan Dep — Marin Independent Journal
Palmer said this is the case “especially on the collision side. Cars don’t
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64 OCTOBER 2015 AUTOBODY NEWS | www.autobodynews.com
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stop hitting each other, and it’s insurance money.” On the automotive side, “workers with high-tech skills are in demand,” Palmer said. “You have to have computer skills to be in this profession.” Presently, there are about 250 students in the auto collision courses, and between two and five of them are women, said Mark Barrall, an instructor in auto collision, electronics and electric cars at the college. The numbers are similar on the auto technician side, he said. There are about 125 students in the welding classes and 150 in the machine shop classes, with two to five women students in each program, said Arthur Lutz, a machine shop instructor at the college. The programs started decades ago, Lutz said. The college offers a variety of options for students. Automotive collision students can earn a skills certificate in painting, mechanical, structural or nonstructural repair, get a masters career certificate in automotive collision repair or pursue a two-year associate degree. Students in the auto technology program can study for seven special-
ized skills certificates, four career certificates, an Associate of Science degree in automotive technology and a transfer to CSU in industrial technology. Carson enrolled in the machine shop program because she wanted to start her own business making LED light fixtures. Presently, she is making such fixtures for friends. “He (Lutz) has taken classes to local machine shops as field trips so we can see these shops in the real world cranking out lots of parts, and there are machine shops in Marin where graduates of the program have gotten work,” Carson said. The same is true of the automotive program, an employer said. “For the five years I’ve been here, we have hired graduates from the program and they have done very well,” said Bryan Anton, parts and service director at Marin Luxury Cars in Corte Madera. “We have had very good luck with them, and also the ones from ITT Technical Institute. We’ve had good luck with utilizing both those resources for new technicians,” Anton said. We would like to thank Marin Indepedent Journal for reprint permission.
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www.autobodynews.com | OCTOBER 2015 AUTOBODY NEWS 65
(RDE11) Removing, Replacing and Joining Advanced Materials
Continued from p. 56 Continued on p. 68 (RDE12) The Lean Office: Organizing the Shop Office for Maximum Efficiency
Wed Nov 4, 9:30 AM - 11:30 AM $ 75.00 Judy Lynch, The Sherwin-Williams Company Collision Facilities need robust, waste-free, flexible office procedures that meet their customer needs and help them survive in the marketplace. Lean is a proven, systematic approach for minimizing and eliminating waste. It goes beyond the shop floor. Lean can be applied to every system, every process and every employee in your company. Applying lean principles to streamline and eliminate waste from your office and administrative processes will result in bottom line savings. First understand your current process and office flow; second understand and identify value and non-value added activities, and third identify a simple metric to qualify waste and eliminate. This presentation will help attendees: a) Understand Kaizen for the entire collision center - not just production b) Value stream map their current administrative process c) Learn to identify which steps add value and which do not (waste) d) Learn about the 7 wastes in their office.
(RDE14) Welding Technologies: A Comprehensive Tutorial on Modern Equipment
Wed Nov 4, 12:30 PM - 2:30 PM $ 75.00 Toby Chess, SCRS One of the most frequent questions from shops who are looking to adapt to the changing landscape of automotive repairs is “what do I need, and where do I start?” The equipment necessary to repair the modern fleet continues to evolve as quickly as the vehicle architecture does, and understanding tool and equipment options that provide the most capability can save repair businesses from unnecessary investments in wrong or outdated repair technology.
Wed Nov 4, 9:30 AM - 11:30 AM $ 75.00 Dave Gruskos, Reliable Automotive Equipment, Inc This session will be an in-depth exploration of the joining techniques of automotive metals including advanced high strength steels and aluminum, as well as new technology for the removal and replacement of carbon fiber panels. The session will focus equally on the procedural aspect of the panel joining process as well as the safety considerations that should be considered for the workers, the environment and the repair. The goal is for the participant to walk away with a clear picture of the tools and processes that are needed to be in place to accomplish the above.
(RDE15) In-Process Quality Assurance
Wed Nov 4, 12:30 PM - 2:30 PM $ 75.00 Lee Rush, The Sherwin-Williams Company Your goal? To achieve consistent and predictable repair results every day in production while increasing over all through-put and quality. In-Process Quality Assurance processes improve on time deliveries, production flow, and cycle times by reducing and eliminating internal redo’s and comebacks thereby simultaneously driving internal costs down and quality up. The quality assurance methods that are learned from this training will identify and define all quality benchmarks and the process to implement the inspection of these into production. This enables the shop to move to the next level in lean production. The program mixes repair theory and instruction with in-shop inspection and coaching. Attendees will be provided the tools to analyze their production and staffing requirements necessary to implement through in-process quality assurance management processes and begin to optimize their business performance:
a) Reduce and eliminate in-house reworks & come-backs b) Improve repair order accuracy & profitability c) Implement a vehicle inspection process d) Define and inspect fit, function, & finish—100% consistency.
66 OCTOBER 2015 AUTOBODY NEWS | www.autobodynews.com
(RDE17) Advanced and Evolving Automotive Structural Technologies
Wed Nov 4, 3:00 PM - 5:00 PM $ 75.00 Speaker: Ken Boylan, Chief Automotive Technologies Come and explore technology advancements that will change how vehicle repairs are made in the collision repair environment. In this course we will explain current and evolving structural technologies that will include vehicle construction techniques, the evolution of materials used in vehicle construction, and joining technologies of today’s and tomorrow’s vehicles. Topics will include future steels that can be 10 to 100 times stronger than today’s steels. We will also research aluminum that reaches AHSS strengths, as well as hybrid metal technologies that can join dissimilar metal. We will look past the materials and explore joining technologies such as laser, hydro sonic and friction stir welding. At the end of this session students should be able to understand advanced technologies that are being used in vehicle construction and be able to identify how materials create load pathing which can cause predictable vehicle misalignment during a collision. Student will have a better understanding of current materials and how manufacturers are using them to ensure vehicle safety and performance.
(RDE16) Panel Discussion: Our Journey to Become a “Successful” Collision Center
Wed Nov 4, 3:00 PM - 5:00 PM $ 75.00 Craig Seelinger, BASF Corporation The session will be a moderated discussion with several successful collision centers that have experienced growth over the last several years. The owners/managers of these collision centers will discuss what was involved, the steps that they took and tools and resources they used to ensure their ongoing success and grow their businesses. The goal of this discussion is to provide concrete advice and suggestions from industry peers with firsthand experience that any collision center owner can utilize in their business. The goal of this discussion is to provide concrete advice and suggestions from industry peers with firsthand experience that any collision center owner can utilize in their business. The audience will see: a) The hurdles that must be overcome b) Metrics that help define success in the shop c) That success is a journey d) The importance of and the key tools and resources required.
(RDE13) Don't Let Consolidators & MSOs Steal Your Insurance Work
Wed Nov 4, 12:30 PM - 2:30 PM $ 75.00 Michelle Nelson, B2B Automotive Many Independent Shops assume that DRPs are no longer attainable due to the market dominance of consolidators and large local MSOs. Surprisingly, many shops are successfully growing their insurance work and customer base with some proven basic skills along with innovative strategies focused on creating a unique individual brand. Understanding what is most valued by your local insurance partners is critical to positioning yourself as a unique business partner to take back control of your DRP business. Participants will: a) Have a better understanding of the Objective and Subjective criteria typically used to determine if you are qualified to be a DRP for a particular insurance partner. b) Understand how to identify unique strengths and use them to take advantage of branding, marketing and online search engine optimization to position their business as a strategic DRP business partner. c) Create a targeted written plan-of-action to develop unique selling propositions around brand, service and performance to attract the DRP relationships most beneficial for their business.
(RDE10) The Myths, Mysteries and Fallacies Surrounding Accurate Repair Planning
Wed Nov 4, 9:30 AM - 11:30 AM $ 75.00 Bob Gilbert, AkzoNobel Automotive and Aerospace Coatings In this current world of cycle time driven facility performance why is it so hard to actually succeed in creating a 100% accurate repair plan? Despite your determination as an owner and all of the training sessions you and your team have attended you still are not achieving that 100% correct first time itemization. What is it about your facility that is preventing you from implementing a successful and sustainable repair planning process? Participants will take away the following lessons: a) Why is it so hard to get it right? b) What things have you learned or been exposed to that have no chance at successful implementation? c) What strategies get in the way of an accurate repair plan? d) Why does human behavior drive a result that is different than what you hoped for? e) Ultimately to be successful what is the one critical factor you must do to ensure successful implementation?
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Shrewsbury 866-438-3997 508-581-5940 508-845-6718 Fax M-T 7am-5:30pm; Fri 7am-5pm
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New York Audi Brooklyn of Bram Wholesale Parts Network 866-770-5999 718-392-6570 Fax 7:30am-5:30pm parts@lexusofqueens.com
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Pennsylvania Audi Warrington Warrington 215-343-4810 215-343-5352 Fax www.1800THOMPSON.com
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www.autobodynews.com | OCTOBER 2015 AUTOBODY NEWS 67
(OEM1) OEM Collision Repair Technology Summit-Advanced Automotive Technology
Continued from p. 66 Continued on p. 72 (RDE18) Post Repair Inspections (PRI’s)
Wed Nov 4, 3:00 PM - 5:00 PM $ 75.00 Larry Montanez, P&L Consultants Learn the differences between post repair inspections and forensic examinations and the role each play in analyzing collision repair performance. The session will also guide attendees through the steps and processes to conduct a proper and thorough post repair inspection, and the benefits that offering such services present to your customer and your business. Attendees will receive report writing tips, foundations for re-repair damage report analysis, and will learn the steps to perform a proper and thorough post repair inspection. Even for those not interested in performing post repair inspections, the session will help to identify situations where you can repair the vehicle, and when you need an expert.
Thurs Nov 5, 9:30 AM - 11:30 AM $ 75.00 A panel of specialists with a variety of backgrounds in automotive joining will discuss the advanced structural joining approaches being used in modern automotive architecture. The panelists will have expertise in riveting, bonding, welding of riveting, bonding, welding of aluminum, steel and mixed materials and factory-level joining. Tech Crunch-The Role of Programming and Diagnostics in Post-Repair Road Worthiness A panel of automakers, technology specialists and programmers discuss the real world application of vehicle scans, diagnostics and calibrations These subject matter experts will bring a focus on the technical aspects of vehicle scan code requirements and the role that diagnostic testing plays in repairing vehicles amd restoring roadworthiness.Learn why you don’t know what you don’t know if you aren’t performing full system scans.
(RDE19) Protect Your Business From Fines and Disciplinary Actions by the CA B.A.R.
Fri Nov 6, 9:30 AM - 11:30 AM $ 75.00 Jack Molodanof, Attorney at Law This presentation will provide Califor(OEM3) OEM Collision Repair nia collision shops with everything Technology Summit-The Continuthey need to know about Bureau of Steels YourAutomotive ing Evolution of Advanced Register Email forRepair Our (BAR) laws and regulations pertaining to tear-down, esThurs Nov 5, 3:00 PM - 5:00 PM timate, invoicing and authorization re$ 75.00 quirements. The course is specifically Those familiar with the ongoing subdesigned for California owners, manstrate battle in automotive light agers and estimators who prepare and weighting get the sense that recent provide estimates, invoices and obtain release of mass-market aluminum authorizations from customers; howvehicles coupled with the looming shopsfor in other governmental expectations for Yourever, Register Email Our states may find some value attending to see what Calweight reduction are driving major ifornia is doing (and maybe coming to changes and innovations in the steel their state soon.) The session covers all industry. Aluminum may have been the basic laws and will inform Califorall the rage in collision industry innia collision repair professionals about formation, but steel continues to be the BAR regulations pertaining to tearpoised to play to most significant role down requirements, estimates, revised in the automotive footprint for the estimates, invoices and proper authorforeseeable future; although, not necization methods in order to avoid probessarily the same steel that the induslems with their customers and try is accustomed to. Join our non-compliance issues with BAR. Unesteemed presenter as he explores the fortunately, many automotive software factors driving innovation and reprograms are designed by software search in the steel industry. Followguys, not car guys, and these software ing the presentation, a panel of programs were not specially designed automakers known for their use of to comply with California’s complex steel will join onstage to again furlaws. The audience should be much ther discuss the real world applicamore informed as to whether their estion of steel structures in vehicle timates and invoices are BAR complidesign, vehicle safety and vehicle reant. pairability.
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(RDE20) Optimizing Your Shop Sales Mix
Fri Nov 6, 9:30 AM - 11:30 AM $ 75.00 Charlie Whitaker, Valspar Automotive We will review how to properly analyze a profit and loss statement and use it to optimize your current sales mix to maximize profits. Attendees will get a deeper understanding of how financials interrelate with operations, How to set up an optimized chart of shop accounts to measure business performance, and how to build a budget based on an optimized sales mix. Once you understand the basics, there will also be some tips for writing an estimate to meet your shops optimized budget.
(RDE21) U.S. Wage/Hour Compliance Under the FLSA - Are Your Pay Systems Legal?
Fri Nov 6, 9:30 AM - 11:30 AM $ 75.00 Cory King, Fine, Boggs & Perkins LLP Class action wage/hour lawsuits are the hottest thing going these days and can easily bankrupt even the healthiest company. Gone are the days of handshakes and paychecks. If you are not in compliance with the nitty-gritty details of State and Federal wage/hour laws, you are an easy target for this type of lawsuit. This highly interactive seminar undoubtedly will scare you to death with what you didn't realize you didn't know, but needed to. We will break down how to properly and legally pay technicians, painters, estimators, production managers, and Be Seen byshop, Ourand Readers! others in your teach you how to take the target off your CALL Advertising Salesshop. at: We also will discuss and debunk common myths and pitfalls that get shops into trouble and land them in the news.
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(OEM2) OEM Collision Repair Technology Summit-The Future of Aluminum in Automotive Industry
Thurs Nov 5, 12:30 PM - 2:30 PM $75.00 Attendees will be treated to a fascinating presentation on technological advancements in aluminum manufacturing, construction and engineering, joining and future advancements that are predicted to be impacting how frequently the material will be present in your repair facility, and how it will be used on automotive bodies. The presentation will include perspectives on how light weighting is driving innovation, and the role repairability plays in aluminum development. Following the presentation, a panel of automakers who utilize aluminum in their vehicle construction will join the presenter on stage to further discuss the real world application of aluminum structures in vehicle design, vehicle safety and vehicle repairability.
(RDE22) California Wage/Hour Compliance -- The Wolf is at the Door, Are You Ready?
Fri Nov 6, 12:30 PM - 2:30 PM $ 75.00 Cory King, Fine, Boggs & Perkins California employers are under attack and the legal deck is stacked against them. Commission and flat-rate pay structures are effectively dead, and is now the springboard to class action wage/hour lawsuits that can easily bankrupt even the healthiest company. Add to it recent judicial decisions that add teeth to an oft-ignored statute that deputizes all your employees and turns their lawyer into a private attorney general, and California employers are in the middle of a wage/hour litigation firestorm. This highly interactive seminar will focus exclusively on California wage/hour compliance in the automotive industry. What you will learn will undoubtedly scare you to death and make you angry, BUT this seminar will arm you with the knowledge and tools you need to get your pay practices in order and survive the firestorm. We will break down how to properly and legally pay technicians, painters, estimators, production managers, and others in your shop, and teach you how to take the target off your shop. We also will discuss and debunk common myths and pitfalls that get shops into trouble and land them in the news.
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www.autobodynews.com | OCTOBER 2015 AUTOBODY NEWS 69
Veteran Instructor Peter Lock Retires After 36 Years as Leader/Mentor/Educator at CCC by Ed Attanasio
With many of his former students flourishing at body shops all over the country and leading the collision industry in various roles, including as owners, managers, estimators, body techs and paint techs, lifelong Tech Instructor and Department Head Peter Lock recently announced his retirement at Contra Costa College (CCC) in San Pablo, CA, where he started working back in 1979. Changing lives and building one of the most impressive auto tech programs in the U.S., Lock turned the auto services department at Peter Lock as a CCC into a premier senior in high program that has school, before trained more than attending Contra 3,500 students durCosta College to ing his 36-years on become a body and paint tech the job. Offering a and eventually two-year, four-sebecoming a lifelong mester program in instructor and either collision redepartment head pair or automotive at the school
technology, Lock created a curriculum that consists of a combination of classroom teaching and hands-on laboratory studies. Lock came to CCC initially as a student himself to learn how to be a body and paint tech in 1973 and got a job in a shop upon graduation, but he wanted to return to help the school and that thought never left his mind. “I could see a lot of opportunities there and so many things that could be improved,” Lock said. “I wanted it to be more than just a fun series of classes that do-it-yourselfers and hobbyists could take. My vision was to train students so that they could get not just jobs, but careers.” Looking back at what he’s achieved at CCC must be highly satisfying to Lock. Today, the auto repair classrooms and laboratories consist of two separate facilities under one roof, Lock said. The collision repair department and mechanical repair department has a combined enrollment of 150 students. CCC offers the I-CAR Professional Development Program/Education Edition, one of only a handful of post-secondary schools in California to do so,
Lock said. At SEMA in 2013, the department won a $50,000 grant for its excellence and used the money to buy a SimSpray paint simulator and other much-needed things, like new desks. And most recently, Lock and his department landed an $111,000 grant for its welding program, to be spent on 60 laptops and six welding simulators. Before he was ready to retire, Lock “Mr. Lock” with his wanted to make normal expression certain that his de—smiling and partment was in willing to help any student that good hands for obcomes his way vious reasons, he explained. “A few years ago, I stepped away from being the Chairman of the Automotive Technology Department at CCC, and handed if off to Lucile Beatty, so that I could concentrate more on teaching. This program is my life’s work and I want to see it still going strong when I’m in my eighties. So, once I could see that Lucile was doing a great job, I started thinking about re-
tirement, because I am confident that she is the right person to take the program to the next level. She is a perfect fit for this job, because she has learned how to deal well with the administration and navigate skillfully through all of the different aspects of the position.” We asked Lock, what exactly is that next level? “I envision a program where we can guarantee employment for students who graduate,” he said. “More shops, especially the larger MSOs need to get involved, by offering apprentice programs and other programs. Mike’s Auto Body, Cook’s Collision and Service King are also stepping up and offering real opportunities to our students, but we need a lot more onboard to do these types of things. They’re not just helping a student, they’re setting them up with a career and that’s our goal.” What will “Mr. Lock” do with all of his free time now that he’s retired? “Well, I can spend more time with my family (wife Suzanne, son David and daughter Stephanie and one grandchild) because they were so patient and understanding while I worked week-
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ends and nights for so many years. Also, I will work on my homes and my 1967 Mustang convertible and of course, I am still going to teach parttime at CCC.” Greg Decker, the owner California Color Source, Inc. in San Leandro, CA said he has seen Lock build the program and help improve countless peoples’ lives. Decker has assisted the instructor in many ways, including the Careers with Cars Program and multiple California Auto Body Association events, where lasting friendship was formed in the mid 1990s. “Peter Lock has provided inspirational dedication to providing young people of all backgrounds a potential career path in the Collision Repair Industry. I personally know a number of his past students who have excelled based in part, I’m sure, from the start they received from ‘Mr. Lock’. Peter continued to build and support the Automotive Repair program at CCC despite budget and program cuts through the years. He was able to keep the program moving forward, I believe because of the respect and relationships he had built with the school administration. He was able to keep the program moving forward, I believe
because of the respect and relationships he had built with the school administration.”
Getting a paint simulator for the school was just one of the many wonderful things Peter Lock did for the auto services department at CCC during his 36 years at the school
A former student and a good friend, Jim Boyle, the owner of Regal Collision in Vallejo, CA credits Lock for changing his life. “The Collision repair industry will greatly miss Peter Lock when he retires. I met him in the early 1980s at the first I-CAR refinishing class held in our area. He was a fairly new instructor at Contra Costa College and his energy, enthusiasm and knowledge, as well as skill of the collision repair in-
dustry, was amazing. Besides being our teacher, he has been a terrific role model and mentor. The people who have completed his program are the present and the future of our industry. Knowing Peter has helped me with my career and enriched me with his friendship and I credit him for much of what I’ve achieved in this industry.” Dan Welsh, owner of Crockett’s Premier Auto Body in Pinole, CA did his apprenticeship at CCC and worked as Peter’s assistant for several years. “When he first started teaching at the school, I could tell that he had bigger plans for the department. He wanted it to be a full-fledged program and not just something for hobbyists. We hit it off and pretty soon I shared his vision for what we could achieve at the school. In 1988, Peter called me and asked me if I would help with the I-CAR classes and I didn’t even hesitate. When I think
about Peter Lock I think of dedication and integrity.” Laura Salas learned the collision repair business from her father and through the automotive repair department at CCC. She credits Lock for much of her success today and one of the main reason why she currently owns and runs Black Diamond Collision Center in Pittsburg, CA. “Mr. Lock taught me a lot about life and helped me to become a better person,” she said. “By graduating from the program at CCC, I was able to start this shop with my father, who has been in the trade for 30 years. Mr. Lock is an incredible teacher, because he truly cares and he shows it. He gave us the resources to succeed. I wanted my welding certification, and he made it happen. I owe him a lot, because he played a big role in helping me to get to this point as an owner of a shop.”
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8
a
(RDE24) Marketing to, Selling and Servicing Connected Consumers
Continued from p. 68 (RDE23) Business Financials: Balance Sheets, Income Statements and Cash Flow
Fri Nov 6, 12:30 PM - 2:30 PM $75.00 Mike Anderson, CollisionAdvice This course will help you become better acquainted with which accounts are on the Balance Sheet, what purpose they serve, and what the Balance Sheet should look like while also examining what the Statement of Cash Flows (SOCF) is, how it works, what are its benefits and how can a business owner or manager use it to analyze the business. Using isolated examples of business activity and reviewing sample financial reports, this course will shed some light on how to manage your business via a deep understanding of the numbers. You will get an appreciation for things to monitor and manage so you can be confident in the numbers you are looking at, and more importantly, the numbers you are producing. Start using these financial reports to help better manage your business decisions! This program is designed to help you gain a complex understanding of the financial state of your business from sales, costs and expenses, assets, liabilities & equity.
Fri Nov 6, 12:30 PM - 2:30 PM $ 75.00 Frank Terlep, Summit eMarketing Sherpas Generation “C” is not a demographic. It's everyone. Your existing and potential customers are all connected, and in control. Today's connected consumers require all businesses, including collision repairers to connect, communicate, market to, sell and service them in the same ways they connect and communicate! This session will help attendees understand the tools, technologies and techniques today's collision repair shops need to utilize to connect with, communicate, market to, sell and service today's “connected consumer.” By attending this exciting and educational session, participants will learn about: a) Important connected consumer statistics shops can use to create a winning sales, marketing and service strategy b) What every shops sales, marketing and service strategy should include c) Tools and technology shops can use to connect with, market to, sell and service the “connected consumer” d) How to use these tools and technologies e) How to increase sales and referrals from the “connected consumer”
(FREE1) 2015 F-150 Repair Information
Tues Nov 3, 11:30 AM - 12:15 PM Free Gerri Bonnani, Ford Customer Service Division Hear directly from a Ford Service Engineer who will present examples of the improved repair elements of the new 2015 F-150, including a look at the separately serviceable lower control arm brackets, the inner fender reinforcements that can be replaced more easily, the floor pan, cross member and rocker panel sectioning opportunities along with the new b-pillar design that can be replaced without disturbing the roof. Other topics covered will be enhanced service information, available training courses and recommended tools and equipment for repairing the 2015 F-150
(FREE3) Bring Measurements to the Blueprinting Process
Thurs Nov 5, 11:30 AM - 12:15 PM Free Tom McGee, Spanesi Americas One of the key components necessary for a successful blueprint process includes structural measuring to find hidden damage and possible suspension problems before the repair process.This session will look at current processes and enhancements that can be made in order to remove unnecessary surprises from the overall repair process, and reduce cycle times.
(FREE2) Structural Adhesive Bonding: The New Frontier
Wed Nov 4, 11:30 AM - 12:15 PM Free Shawn Collins, 3M There's a completely new and exciting class of adhesive available to the collision repair industry and it's not just for bonding non-structural outer body panels. This class of adhesive is unique, innovative and is a case study in advanced technology. Do you understand where this adhesive can be used and under what circumstances? We will examine advancements in vehicle engineering and how this adhesive is different from panel bonding adhesives. What does the future look like for structural adhesives and part joining methods? Join us and find out.
(FREE4) Repair Planning Considerations for Welded Components
Fri Nov 6, 11:30 AM - 12:15 PM Toby Chess, SCRS Collision repair businesses looking to adopt a standardized approach to repair planning have an ever-increasing list of considerations to address in the blueprinting process. Estimating for these welded-replaced operations requires an understanding of the process, the equipment the joining mechanisms and the included and non-included labor associated with the operations. In this session, learn how to approach welded replaced components and make sure you are capturing all necessary elements of the repair process.
Give us your opinion on matters affecting the industry.
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2015 SEMA Scholarship and Loan Forgiveness Awards
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publisher@autobodynews.com The SEMA 2015 Memorial ScholarWagner SprayTech, a market leader in ship Fund awarded $150,000 to 58 inadvanced paint applicators, is exhibitTop TV Celebrities Featured at SEMA’s “Velocity Live” dividuals, including 45 SEMA ing its new line of sprayers for the auscholarships and 13 loan-forgiveness tomobile industry, MotoCoat™ in by Della Domingo top experts and personalities on Velocto SEMA-member companies. Recipbooth #13164. MotoCoat sprayers ity, America’s only TV network dediients will be entering into the disciwill safely apply low flash-point coatFeaturing top personalities from some cated to cars. Hosted by Chris Jacobs plines of automotive engineering and ings like protective materials for truck of the most popular automotive pro- of Overhaulin’, “Velocity Live” schedtechnology, automotive aftermarket, beds and undercoating, rubberized grams on television, “Velocity Live” uled guests To include Chip Foose of advertise To advertise Theengineering, source for timely peelable coatings, and mechanical business auto finishing returns to the 2015 SEMA Show on Overhaulin,’ Wheeler Dealers’ Mike call Advertising Sales at: call Joe Momber at: management, electrical engineering, Wednesday, November 4, at 4:00 p.m. Brewer and Edd China, Dave Kindig information that every paints. MotoCoat sprayers offer a education, industrial engineering and complete system for spraying—no from Bitchin’ Rides, Ray Evernham of 800-699-8251 800-699-8251 body machinist, shop needs! design, automotive public compressor is needed. They are the AmeriCarna, All Girls Garage co-host e-mail: e-mail: affairs/administration, graphic design, safest self-contained sprayer availCristy Lee, Dan Short of Fantomadvertising@autobodynews.com jmomber@autobodynews.c CALL 800-699-8251 communications, and computer and able, with a spark-contained motor Works, Wayne Carini of Chasing information sciences. More than $2 and a 39-foot hose for complete maClassic Cars and more. www.autobodynews.com www.autobodynews.co Start Your to FREE million has been awarded over neuverability around vehicles. And “Velocity Live” is an immer1,000 students the program’s esthey are powerful. They provide fast sive experience featuring exclusive Mailsince Subscription. tablishment in 1984. The online appliand complete coverage with low oversurprises, never-before-seen footage cation for next year’s awards will be spray. In addition to adjusting power and the opportunity for SEMA accepted Nov. 1, 2015 through April 1, and material flow settings on the fly, Show attendees to meet and interact Chris Jacobs (l) interviews Richard See the NEW Your 2016 at www.sema.org/scholarships. users can adjust theRegister spray pattern to be E with some of the biggest automotive Rawlings and Aaron Kaufman from For questions or additional inforhorizontal, vertical, narrow or wide. celebrities in the world. Fast ‘N Loud mation, contact Juliet Marshall, SEMA “The automobile industry is ready for Tickets are free to all credeneducation manager, at (909) 978-6655 a versatile sprayer like this,” said Jon The live show gives SEMA tialed Showgoers and are available or email julietm@SEMA.org. Beaton, product manager at Wagner. Showgoers a chance to interact with the at www.VelocityLive2015.com. www.autobodynews.com at www.autobod CHECK IT OUT!
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TI-CAR is returning to the SEMA Show in November 2015 with I-CAR training available to attendees each day of the Show.
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Synchronizing Workflow Through Team Communication (PM120L01)
Vehicle Technology and Trends 2016 (NEW16)
Keeping the lines of communication open to everyone involved in the production management process keeps the shop’s operations running smoothly. This live course helps the Production Management role understand what different areas, such as technicians and the front office, need to know on a daily basis to maintain production. The role will also gain a better understanding of how to deliver effective performance reviews and how to ensure that technicians are keeping abreast of the skills needed to operate efficiently. As a result, the entire shop will experience fewer surprises as all employees gain confidence that they are all working toward the same goals.
The automotive industry is constantly introducing new technologies, whether it be for safety, usefulness, or environmental protection. New features and lightweight vehicle materials like aluminum and highstrength steel are driving major changes in vehicle construction as manufacturers strive to meet the federal government’s fuel-economy standards. NEW16 provides an “auto show view” of vehicles that will soon be commonplace in many repair facilities and delivers information that repair professionals will need to know to be prepared to perform complete, safe, and quality repairs.
Advanced Steering and Suspension Damage Analysis (DAM15)
2015 Ford F-150 Structural Repair Training Course-Part 2
Cost: $100 Nov. 4, 2015 - 1:00pm - 4:00pm LVCC, Upper North Hall, N240
Advanced steering and suspension systems are increasingly popular in today’s modern vehicles and many of us depend on them to keep our vehicles driving smoothly. If not repaired properly, other vehicle systems can be compromised, resulting in more damage. Every individual involved in the repair process is a stakeholder, so knowing what to look for pre-repair, how to execute the repair and what to check postrepair impacts everyone involved from the estimator, to the business, to the consumer. This interactive course provides important information on the considerations for inspecting steering and suspension systems and provides knowledge that can lead to increased efficiency gains and a positive customer experience – both of which are critical to business performance.
Cost: $99 / Training Credit: 3 hours Nov. 6, 2015 - 8:00am - 12:00pm LVCC, Upper North Hall, N238
Cost: $99 / Training Credit: 3 hours Nov. 3, 2015 - 8:00am - 12:00pm Nov. 4, 2015 - 1:00pm - 5:00pm LVCC, Upper North Hall, N238
Collision repair training experts at ICAR worked alongside Ford Motor Company engineers during the 2015 Ford F-150 design and development process, leveraging I-CAR’s expertise to create a training solution for collision repair professionals who will work on the next generation of Ford’s extremely popular truck. Two years of development culminates in the 2015 Ford F-150 Structural Repair course that covers all topics on aluminum, and dives deep into vehicle-specific repair information. This instructor-led course uses discussion, high-definition videos, animations, and detailed graphics to equip technicians to properly repair the 2015 F150. This is a 2-part training course. The first half of this course will take place on Tuesday, Nov. 3, 2015, from 1:00 p.m. - 5:00 p.m. The cost to attend includes both seminars.
Cost: $198/ Training Credit: 6 hours Nov. 4, 2015 - 8:00am - 12:00pm LVCC, Upper North Hall, N240
74 OCTOBER 2015 AUTOBODY NEWS | www.autobodynews.com
Sectioning of Steel Unitized Structures (SPS11)
Repair procedures from previous generation vehicles do not necessarily apply to current models. For repairers, this demands an understanding of proper sectioning techniques and up-to-date knowledge on new vehicle designs that can impact sectioning decisions. Understanding these important considerations can be the difference between a complete and safe repair and possibly compromising passenger safety. This course prepares technicians with the information they need to make proper decisions for sectioning. The student will receive an overview of sectioning that includes classroom activities, props, and demonstrations that illustrate detailed information on sectioning preparation and joint types. This course also explains where procedures are found and why general sectioning guidelines no longer apply.
Full-Frame Partial Replacement (FFR01)
Properly repairing today’s fullframe vehicles requires command of an array of considerations. Understanding OEM repair procedures and welding requirements for full-frame vehicles can be key, but being able to identify full-frame designs, partial replacement options and repair considerations for full frame attachments is also critical to achieving a complete, safe and quality repair. Completion of this course will be beneficial to repairers and their respective businesses. Fullframe partial replacement can result in increased savings for the shop and the vehicle owner alike. The content in this course can be applied on the job immediately following completion.
Cost: $99 / Training Credit: 3 hours Nov. 5, 2015 - 1:00pm - 5:00pm LVCC, Upper North Hall, N238
Cost: $99 / Training Credit: 3 hours Nov. 3, 2015 - 1:00pm - 5:00pm LVCC, Upper North Hall, N238
Aluminum Exterior Panel Repair and Replacement (APR01)
Adhesive Bonding (ADH01)
Should an aluminum exterior panel be repaired or replaced? It depends! There are many considerations to take into account when making decisions on aluminum panels. Being able to properly assess damage and repair or replace exterior panels requires understanding the properties, characteristics, design, and construction of aluminum. Making the right decisions at the right time can play a role in improving KPIs like cycle time and CSI. Students will leave this course equipped to tackle this different, not difficult, material.
I-CAR has enhanced its Adhesive Bonding (ADH01) course with a training experience that now offers an engaging “Live Demo.” The Live Demo portion of the course includes first-hand experience of adhesive bonding procedures using two-part adhesives; steps for an adhesive that is applied to bare metal; and steps for an adhesive that requires a primed mating surface are given. In addition, this well-rounded adhesive bonding course provides information on adhesive bonding materials, specific work and handling time, bond line and clamping considerations, cure time recommendations, and more.
Plastic and Composite Repair (PLA03)
Squeeze-Type Resistance Spot Welding (WCS04)
Cost: $99 / Training Credit: 3 hours Nov. 6, 2015 - 8:00am - 12:00pm LVCC, Upper North Hall, N240
With the continued use of plastics and composites on many of today’s vehicles, collision repair professionals are seeking efficient ways to repair collisiondamaged vehicles made from these materials. Given the vast amount of materials available and their differing characteristics, plus the many viable repair options, the most up-to-date knowledge and information is critical to ensuring a complete repair. Cost: $99 / Training Credit: 3 hours Nov. 4, 2015 - 8:00am - 12:00pm LVCC, Upper North Hall, N238
Cost: $99 / Training Credit: 3 hours Nov. 5, 2015 - 8:00am - 12:00pm LVCC, Upper North Hall, N238
With an increased number of vehicles being manufactured with highstrength and ultra high-strength steel, spot welding is an effective solution for minimizing the heat-affect zone. The process of spot welding for attaching body panels and components has many other benefits as well, among them are decreased damage to corrosion protection and replication of production weld appearance. Cost: $99 / Training Credit: 3 hours Nov. 5, 2015 - 1:00pm - 5:00pm LVCC, Upper North Hall, N240
MASSACHUSETTS
Long Automotive Group Framingham (800) 982-2298 (508) 879-1212 Fax
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Deep Inventory – Competitive Pricing – Genuine Subaru Quality Call Today! NEW JERSEY
Liberty Subaru Emerson (888) 782-9493 (201) 261-3261 Fax
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Miller Subaru
Lumberton (609) 261-7844 (609) 261-7843 Fax
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Colonial Subaru Feasterville (888) 736-7799 (215) 355-1759 Fax
Mon.-Fri. 8-5; Sat. 8-4 colonialparts@colonialdirect.net
Lancaster Subaru East Petersburg (800) 215-5644 x 2002 (717) 569-0252 Fax
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MARYLAND
Fitzgerald Subaru of Gaithersburg Gaithersburg (301) 670-4881 (301) 670-1595 Fax
Mon.-Fri. 7:30-6; Sat. 8-4 www.fitzmall.com
Herb Gordon Subaru Silver Springs (301) 890-3065 (301) 847-2239 Fax
Mon.-Fri. 7:30-6 www.herbgordonsubaru.com
www.autobodynews.com | OCTOBER 2015 AUTOBODY NEWS 75
Lean Operations
David Luehr is the owner of Elite Body Shop Solutions, LLC, a collision business consulting firm based in Nashville, Tennessee. He is a 30 year veteran of the collision repair industry. David is an expert in Body Shop Operations and specializes in Lean, and Theory of Constraints methods. Email him at dluehr@msn.com
Competing with Consolidation? Change Your Relationship with Fear First with David Luehr
There are many things that we can do also the worst! The difference? …Your to be more competitive in this new mindset! That’s right, you don’t need to and challenging collision repair land- be a consolidator in order for this to be with Jennifer Driscoll-Chippendale scape. Before we can be successful the best time ever in the history of the creating cultures, lean processes, and world to own a collision repair busicompeting with consolidators, we ness; you just need to have the right
The Legal View
“Fear is at the root of your problems and if you learn to deal with your fear by creating a different relationship with Erica Eversman with it, you will find new opportunities and open a new world to yourself you never thought possible.”
The Legal View
have to fix one thing first… us. I want mindset! Remember Henry Ford’s fato help you become aware of how our mous saying: “Whether you think you mindset… our beliefs and fears are the can or think you can’t, you’re right.” Ed Attanasio Remember those “Successories” number one mostwith important thing you could be working on right now! One posters we used to hang in our offices? thing I have learned in all my years in I used to have them hanging all over this business is that we all have the the office at my shop, Luehr’s Auto power to control our own destinies! Body, back in the early nineties. It Here’s something maybe you didmakes me wonder what it would be n’t know… Rightwith now, for is the like if we really lived by what the Edmany, Attanasio best time in history to own a collision quotes were telling us? If you truly repair business, ironically for some it is took to heart what Ford intended when
Midwest Associations
National Associations
he said, “Whether you think you can or think you can’t, you’re right!” If everyone had literally applied all the information we learned from Successories posters we would all be billionaires! So with all this sage advice available, why do so many of us continue to struggle? One of the biggest reasons is fear. You have probably heard about fear and how when we were cavemen and cavewomen, the fear instinct helped us avoid being eaten by sabre-toothed predators. When you saw one of these predators innate fear would trigger a necessary response so you would feel the emotion, and run to the nearest cave to avoid becoming lunch or dinner. As you can see, fear was a pretty handy thing to have back in those days, but for some reason through evolution we are still cursed with this damnable emotion. Some would argue that fear still serves
us a purpose, mostly I think fear is just a left-over emotion that keeps people from reaching their God-given potential in life. Having said that, the secret to success and happiness probably lies in our ability to change our relationship with fear. In other words, reframe in our minds that fear can be used as a tool to help us recognize opportunities to grow!
We have a tendency to view fear as necessarily a bad thing. If we could view the feeling of fear as a sign that there is an opportunity ahead, wouldn’t you think you could have a differ-
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New Product Showcase with Ed Attanasio 76 OCTOBER 2015 AUTOBODY NEWS | www.autobodynews.com
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ent relationship with fear? What if, every time you noticed the feeling of fear creeping up your gut, instead of bolting back into your comfort zone, you headed into the source of the fear? To many of you that seems like backwards thinking. You are exactly right, it is backwards thinking and exactly why so many people fail to achieve their potential and their dreams. Here is a small sampling of the ways embracing your fear will help you. • You will embrace change • You will communicate better and make new friends • You will want to learn new things, become curious
• You will recognize that your ego is an obstacle and vulnerability is freeing • You will recognize that the negative chatter in your head is just noise • YOU WILL GET OUT OF YOUR OWN WAY! Just to be clear, I am not talking about being fearless or doing stupid things that will get you hurt or killed, I am talking about the thousands of opportunities we pass up because we have an adversarial relationship with our fear. I can teach my clients how to compete with large MSO consolidators by building great cultures and processes that lead to exceptional customer experiences. But as so many have recog-
Tues Nov 3, 9:30 AM - 11:30 AM $ 75.00
consolidators that many are unaware of. This presentation will inspire independent collision repairers to take ultimate control of their businesses and make consolidators irrelevant if these techniques are applied. a) What consolidators are doing right and what you can learn from them
nized, if you let fear prevail you will not be successful building a successful culture in your shop, you will not have permanent success with your process implementation plans, and you will continue to struggle with your attempts to create a consistent and repeatable customer experience. “Fear is at the root of your problems and if you learn to deal with your fear by creating a different relationship with it, you will find new opportunities and open a new world to yourself you never thought possible.” Make a poster out of that! For more information on building a successful collision business contact Dave Luehr at david.luehr@elite bodyshopsolutions.com
David Luehr to Speak at SEMA... still time to register, see p. 56
David Luehr talks about why success is a function of your mindset and why MSO consolidators are so successful. Independent collision repairers have many advantages over
b) Advantages independents have over MSO consolidators c) What the best independent shops are already doing to succeed in heavily consolidated markets d) Why owning the customer for life is the best way to brand your business.
Turbomix PaintSaver Has New Stirring Technology
EMM International announced that the Turbomix PaintSaver will be available soon. The company said that it is a new, innovative and patented stirrer, designed to help mix paint faster and save paint.
“It is easy to use thanks to its ergonomic handle, while the improved design with uniquely-shaped holes guarantees a perfect mix,” said Elize Diepeveen. This results in 30 percent faster stirring, which increases to almost 40 percent with metallic paints. The innovative “Break It to Save It” system ensures all paint is removed from the PaintSaver before disposal. The Turbomix PaintSaver is made from recycled materials and the dimensions are 22x2cm. More information is available by visiting www.turbomixpaintsaver .com.
What are the Best Parts of Driving?
Mazda Parts.
Order your Genuine Mazda Parts from one of these parts specialists in your area.
Delaware
Nucar Mazda Wholesale Parts Distributors New Castle
800-633-6606
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Maryland
Ourisman Mazda of Rockville Rockville
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New Jersey
Maxon Mazda Union
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New York
Koeppel Mazda Woodside
718-626-7200 718-721-9100 Fax 718-626-1427 www.koeppelmazda.com
www.autobodynews.com | OCTOBER 2015 AUTOBODY NEWS 77
Continued from Cover
Tax Value Doubles
Rhode Island cities and towns must use NADA books to determine the taxable value of most cars. As NBC 10’s ongoing I-Team investigation revealed, values based on NADA information can’t be adjusted, regardless of a car’s condition or actual market value. Vehicles are typically considered
classic cars at 25 year old, which generally increases the value. But more and more Rhode Island taxpayers tell the I-Team they’re seeing their cars taxable value rise dramatically long before the 25-year mark. The I-Team went to mechanic and repair shop owner Jose Taboada of CPM Auto in Coventry to get his take. “Values of used cars have actually gone up, because of the demand,” Taboada said. “People are looking for used cars.”
Taboada said more people are keeping their cars longer, so vehicles are holding their value better over time. Plus, parts for cars over 20 years old can be tough to get, further pushing up the vehicle’s value. But as for a car’s taxable value doubling from one year to the next? “I don’t have an explanation for that, because that doesn’t make any sense,” Taboada said. “Doubling, I think that’s kind of on the crazy side.” Storms felt the same way.
not disclosed. “This acquisition brings industry-leading powder coatings and a best-in-class manufacturing capability that will strengthen PPG’s position in the industrial coatings market,” said Shelley Bausch, PPG vice president,
global industrial coatings. “We have been impressed with IVC’s strong customer focus and overall business performance, and believe that together we can offer even greater solutions for our customers.”
PPG Completes Acquisition of IVC Industrial Coatings PPG Industries announced that it has completed its acquisition of IVC Industrial Coatings, Inc., a U.S.-based specialty powder and liquid coatings manufacturer with 2014 sales of more than $100 million. Financial terms were
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“I think the whole tax situation in Rhode Island is ridiculous,” she said. “It isn’t just the car tax, it’s everything.” After the I-Team left Town Hall in Bristol, the tax assessor took another look at Storms’ tax bill. The car’s value stayed the same, but it turns out that Storms qualified for a couple of discounts that weren’t applied. The town is crediting her account. Autobody News thanks NBC 10 for permission to reprint their story.
IVC, based in Brazil, IN, focuses on the development, manufacture and sale of powder and liquid coatings for the general industrial Foron morematters inGive us yoursegment. opinion formation, visit www.ppg.com and follow @PPGIndustries on Twitter.
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80 OCTOBER 2015 AUTOBODY NEWS | www.autobodynews.com