October 2023 Northeast Edition

Dodge Muscle Cars Once Again Top HLDI’s List of Most-Stolen Vehicles

Two Dodge muscle cars, the Dodge Charger SRT Hellcat and Dodge Charger HEMI, once again top the Highway Loss Data Institute’s list of the most-stolen vehicles for model years 2020-22. Meanwhile, a viral trend targeting Hyundai-Kia vehicles propelled four Kia models into the top 20.

has increased at a stunning rate. For 2020-22 Charger SRT Hellcat models, there were 25 whole-vehicle theft claims per 1,000 insured vehicle years, up from about 18 for 2019-21 models. For comparison, the most-stolen 2017-19 model, the Infiniti Q60, had only two thefts per 1,000 insured vehicle years.

Maine Weighs Plans to Restrict GasPowered Vehicles

By Christian Wade

The Center Square

Maine is being urged to join a handful of states in banning the sale of new fossil fuel-powered vehicles, but critics say the move would be costly for consumers.

A coalition of environmental groups has petitioned the state Board of Environmental Protection to adopt stringent emissions standards that would require an increasing percentage of new cars sold in Maine to be zero-emission vehicles, with the goal of 82% by model year 2032. Another petition proposes similar standards for trucks.

The restrictions would apply only to new passenger cars, light-duty

trucks and medium-duty vehicles, according to the proposal. Auto manufacturers failing to meet the state’s benchmarks would face civil penalties of up to $10,000 daily. The plan would allow for the sale of used gas-powered vehicles.

The board held a public hearing on the proposals in August, which drew more than 100 vocal supporters and opponents to testify about the proposed emissions standards.

Meanwhile, groups on either side of the issue are making their case to the public for state officials to adopt or reject the proposed regulations.

Environmental groups argue that adopting the standards, known as the Advanced Clean Cars II and

l CONTINUED ON PAGE 14

Asbury Automotive Group to Acquire Jim Koons Automotive Companies

Theft claims for the Charger SRT Hellcat were more than 60 times more frequent than the average for all 2020-22 models, relative to their numbers on the road, while theft claims for the Charger HEMI were more than 20 times higher than average, HLDI’s latest whole-vehicle theft report shows.

Charger and Challenger models with large, powerful engines have featured among the top five moststolen vehicles since model year 2011, but the frequency of claims

“If you own a Hellcat, you better check your driveway,” said HLDI Senior Vice President Matt Moore “These numbers are unbelievable.”

Other frequently stolen 202022 models included luxury vehicles made by BMW, Infiniti and Land Rover, and three large pickups with powerful engines.

Relatively inexpensive models from Honda, Kia and Nissan round out the list. Thefts of Hyundai and Kia vehicles soared in recent years

l CONTINUED ON PAGE 18

Asbury Automotive Group, Inc., one of the largest automotive retail and service companies in the U.S., signed a definitive agreement to acquire Jim Koons Automotive Companies, the ninth largest privately-owned dealership group in the country.

The sale of the Mid-Atlantic company is one of the most sizable in auto retail history, representing more than $3 billion in revenue in 2022, and includes 20 dealerships, 29 franchises, six collision centers

l CONTINUED ON PAGE 4

Columnist Stacey Phillips: New 3M™ Skills Development Center Will Provide Comprehensive Collision Repair Training

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Asbury

Automotive Group

and one of the highest volume Toyota and Stellantis dealerships in the U.S. Asbury currently operates 138 dealerships, representing 31 domestic and foreign brands, as well as 32 collision repair centers.

Kerrigan Advisors was the exclusive sell-side advisor on the transaction, representing Koons. The transaction is subject to customary closing conditions and is expected to close in the fourth quarter of 2023 or early in the first quarter of 2024. Asbury plans to fund the purchase price with its existing liquidity, credit facility and cash on hand.

Fifty years ago, Jim Koons took over the operation of his father’s dealership, Koons Ford in Falls Church, VA, founded in 1964. He achieved steady growth over the years due to a deep work ethic and a constant focus on his employees, customers and the community.

“My parents, John and Eleanor Koons, instilled these values from our company’s beginning. I am grateful to every one of our customers and employees for their contribution to our success,” said Jim Koons, chairman of Jim Koons Automotive Companies. “At Koons, it has always been all about people, and we deeply appreciate Asbury’s commitment to

continuing this tradition. Our work with David Hult, and the Asbury team, gives us confidence that not only are our customers in excellent hands, but so are our employees, with opportunities for future growth being a part of Asbury.”

Founded in 1973, Jim Koons Automotive Companies was one of only 13 private groups with more than $3 billion in revenue in 2022. The group, comprised of top volume franchises including Toyota, Lexus, Mercedes-Benz, Ford, Kia, Hyundai, Volvo, Stellantis and General Motors, is the dominant retailer in the thriving Washington-Baltimore market, the fourth largest CSA in the U.S. by population per 2020 census data. Revenue per dealership for Koons ranked 10th overall in 2022, and fifth in the U.S. for groups with greater than $2 billion in revenue.

“This acquisition is transformative for our company, enabling Asbury to further expand into one of the country’s top economies in one of its fastest growing regions, with some of the U.S.’s best performing dealerships,” said David Hult, Asbury’s president and CEO. “Koons has an impressive history of achievement in sales, CSI and revenue across its 20 dealerships, and is legendary for its emphasis on people—employees and community—and for giving back. These are values that we at Asbury share, along with the disciplined

Crash Champions Acquires 2 New Jersey Repair Centers

Crash Champions on Sept. 6 announced the addition of two New Jersey repair centers.

The announcement comes following the successful acquisition of Terry’s Auto Body in Whippany, NJ, and Towne Auto Restoration in Randolph, NJ. The pair of high-quality repair centers join the growing Crash Champions network effective immediately.

Crash Champions now expands its New Jersey footprint to six locations, complementing a premier lineup of more than 600 repair centers in 36 states and Washington, DC.

“Terry’s Auto Body and Towne Auto Restoration have strong legacies delivering consistent, quality repair service to customers across the area,” said Matt Ebert, founder and CEO of Crash Champions. “Their commitment to operational excellence aligns seamlessly with our strategic growth plan, and we’re thrilled to welcome them to the Crash

Champions team.”

The acquisition officially closed Aug. 25.

“After more than 50 years of serving customers in Morris County, this is a proud step for both collision centers,” said Michael Melillo, owner of Terry’s Auto Body and Towne Auto Restoration. “We are certainly proud of the hardearned reputation that we built by providing personal and trusted service to the local community. Now, we couldn’t be prouder to join a like-minded organization such as Crash Champions, which will provide the same superior service, now backed by a nationally trusted brand and support team.”

Independent collision repair centers and owners interested in joining the Crash Champions team are encouraged to visit www.crashchampions.com/sellyour-shop to learn more about the process and opportunities available.

Source: Crash Champions

work ethic that has enabled Koons to achieve so much success. We are proud to continue what Jim Koons and his exceptional management team expanded upon: an unwavering dedication to excellence in automotive retailing. We expect the Koons dealerships’ profitability to be generally in line with the profitability of Asbury’s dealerships.”

Among its many accolades, Koons is the only dealership group in the region to be recognized multiple times by the Washington Post and Washington Business Journal as a top place to work. Koons dealerships are well-regarded by automakers, consistently earning high customer satisfaction scores and sales volumes and earning multiple awards, including Toyota President’s Cabinets Award, Elite of Lexus, Ford’s President’s Award, Toyota’s Board of Governors, Ford’s Triple Crown Award and Mercedes’ Best of the Best. Jim Koons is in the Ford Hall of Fame and received an honorary doctorate from his alma mater, Northwood University.

Jim Koons and his wife, Cece, are longtime philanthropists, having donated to Bishop O’Connell High School in Arlington, VA, Northwood University, Catholic Charities and The Talbot Hospice Foundation.

“We were truly honored to represent Jim Koons Automotive Companies,

one of the most respected private dealership groups in the U.S., and to have the opportunity to work with Mr. Koons on the sale,” said Erin Kerrigan, founder and managing director of Kerrigan Advisors. “This milestone transaction, the largest since 2021, reflects the strength of the U.S. auto retail market in 2023, as well as the importance of family legacy and reputation to acquiring groups. In Koons, Asbury is adding a 59-year-old business and the top auto retail brand in the Washington-Baltimore market--one of the most economically vibrant regions in our country.”

Kerrigan noted the dynamism of the Washington-Baltimore area: it is the fourth largest market in the U.S. with nearly 10 million residents, holds five of the top eight highest income earning counties based on U.S. census surveys from 2017-2021, and is home to multiple Fortune 500 companies, the federal government and a flourishing tech sector.

Stephen Dietrich and Brooke Sizer of Holland & Knight served as legal counsel and Baker Tilly served as the transaction accounting firm to Koons. Jones Day and Hill Ward Henderson served as legal counsel and FORVIS served as the transaction advisory firm to Asbury.

Source: Asbury Automotive

By Scott McClallen The Center Square

New Jersey has provided 22,448 electric vehicle rebates and will spend $82 million on the program to reduce greenhouse gas emissions and air pollution.

In 2012, only 1,557 electric vehicles were registered statewide. But from January through April 2023, the state added 7,902 EVs.

Charge Up New Jersey offers incentives of up to $4,000 for purchasing or leasing a new, eligible battery electric vehicle and $250 for purchasing an eligible EV charger. In the program’s first three years, the state provided incentives for more than 16,000 vehicles.

At the end of 2022, there were 91,560 electric vehicles on the road in New Jersey according to the New Jersey Department of Environmental Protection. These figures represent a major increase in the number of New Jerseyans driving EVs.

Gov. Phil Murphy signed a bill aiming for at least 330,000 total registered light-duty vehicles to be plug-in EVs by the end of

2025, and by 2035, at least 2 million total registered light-duty vehicles to be plug-in electric vehicles. The goal is to reduce greenhouse gas emissions and air pollution from personal transportation.

“As we enter year four of Charge Up New Jersey, we will continue to

remaining.

In the third year, the state provided incentives for lower-cost EVs to encourage moderate-income buyers to consider EVs. In year four, the state will provide incentives of up to $4,000 for vehicles with an MSRP under $45,000 and incentives of up to $1,500 for vehicles with an MSRP between $45,001 and $55,000.

In fiscal year 2024, the State Board of Public Utilities has budgeted $12 million for the Clean Fleet Program, $8 million for the EV Tourism Program, and $15 million for the multiunit dwelling program.

* 404,200 ethanol/flex

* 6.3 million gasoline vehicles

* 85,500 diesel vehicles

This year, the Clean Fleet program will offer a $10,000 incentive for Class 2b-6 vehicles, which may be used for vehicles including garbage trucks, school buses and shuttle buses.

establish EVs as an affordable and accessible option for all residents, regardless of their income or ZIP code,” said Murphy.

The funding amount of $90 million for EV incentives includes total funding allocated for fiscal years 2022, 2023 and 2024 of $30 million annually. Of EV rebate funding, the program has spent $62 million and has nearly $28 million

The U.S. Energy Information Administration said New Jersey had nearly 800 public electric vehicle charging stations as of late 2022.

Federal data from 2022 says NJ has:

* 87,000 electric vehicles

* 26,800 plug-in hybrid electric vehicles

* 142,600 hybrid vehicles

“In order to remain on track to meet our bold emissions reduction goals, we must ensure that cost constraints and range anxiety no longer pose formidable obstacles for our hard-working families. By investing in electric vehicle affordability and charger access—in addition to enhancing incentives for EVs with lower price points—we will provide every New Jerseyan with an opportunity to reap the full economic and environmental benefits of our transition to a 100% clean energy economy,” Murphy added.

www.autobodynews.com

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New 3M™ Skills Development Center Will Provide Comprehensive Collision Repair Training

By Stacey Phillips Autobody News

Collision repair instructors from across the country recently had the opportunity to attend a four-day training program at the new 3M™ Skills Development Center (SDC). Located in Saint Paul, MN, the multimillion-dollar, 15,000-squarefoot training center anchors 3M’s vision to provide comprehensive training to the collision repair industry.

“The automotive aftermarket is a very important segment of our business and people look to us as a leader in this industry,” said Dave Gunderson, president of 3M’s Automotive Aftermarket Division. “Being a leader doesn’t mean just selling the best products, but also responding to the needs of the industry and helping it grow.”

With a worldwide shortage of qualified technicians and increasingly complex vehicles being manufactured, 3M opened the SDC to bring awareness to the employment opportunities available in the industry, help instructors and technicians keep up with the latest technologies and ensure they are trained to repair vehicles properly.

The facility, located near the company’s headquarters, includes classrooms, a shop area with a 35-foot paint booth, workshop stations with electrical and air service, 12 welding stations and the latest equipment and tooling. Camera stations are set up through the classroom and shop areas to broadcast training sessions.

Unique Upskilling Opportunity for Instructors

Each summer for the past 13 years, 3M has invited collision repair teachers to apply to its Collision Repair Academy Collision Repair Instructor Training program held at the former training center on the 3M Campus. Since then, nearly 250 instructors, representing 185 schools across North America, have attended. The classes, offered at no charge, are designed to help upskill instructors to be in the best position to teach their students.

To apply for the program, prospective attendees share information about themselves, their collision repair programs and why they’d like to attend. The 3M team then rates the applications based on specific attributes.

“We really want to invite wellrespected leaders who are impassioned about what they’re doing in their organizations and want to support their students,” explained

Gunderson. “We give priority to new teachers and instructors who have never attended before.”

This year, 32 instructors were asked to attend one of two four-day programs in late July and early August at the SDC.

3M instructors—Shawn Collins, Ryan Marrinan and Jason Garfoot— “trained the trainers,” using hands-on methods to reinforce key concepts supported by classroom theory and discussion. The program covered 3M-developed best practices in foundational body repair processes supported by OEM repair documentation in the areas

on OEM guidelines.

“We want them to know what they are doing really matters,” said Gunderson. “It’s not just that the car appearance looks good, but it’s repaired properly and safe to drive.”

“By introducing the Science of Why and explaining the reasoning, it allows them to understand and retain information so their behaviors change,” said Scharton.

Not only did they receive indepth training, attendees had an opportunity to bond with each other, Scharton said.

“It’s fun to see those connections and how they supported each other,” he said.

Part of the week also included a custom painting and masking competition using speedshapes.

As an I-CAR Sustaining Partner and Industry Training Alliance Partner, 3M works closely with the educational organization to develop and deliver courses that meet requirements based on defined knowledge and skill areas for different roles in the shop.

Adam Spah, application engineering manager at 3M. “While the pandemic slowed things down for a couple of years, our leadership team never wavered in their support of the team. They recognize the importance of continued skill development to the industry,” Spah said.

“We wanted this facility to be a destination to train technicians,” said Scharton.

The SDC will cater to a crosssection of students, including those entering the profession, as well as more experienced technicians and instructors.

A variety of classes will be offered, from fundamental skills new employees should know to more advanced training and upskilling.

By educating students and placing them in a collision repair facility, Gunderson said it’s exciting to see them realize they can build a career and make a really good income.

Students will have access to 3M instructors who are formally trained in their professions, articulate and have industry experience.

Scharton said their credibility as former collision technicians helps them connect with the students they teach.

of body repair tools and application techniques, panel removal and replacement, welding, corrosion protection techniques, aluminum substrate repair, dent repair methodology, paint preparation and masking, and paint finishing.

Jason Scharton, senior manager, Global Expertise Delivery for the 3M Automotive Aftermarket Division, said 3M instructors encouraged participants to push their skills, challenge their experience, advance their craft and learn from experts to expand their collision repair knowledge.

An important aspect of the program was teaching instructors how to approach the curriculum in their schools to engage students so they understand the material based on 3M’s unique training approach, “The Science of Why.”

Attendees were taught the “why” behind modern repair methods to absorb and retain practices that may vary from how things have been done over the last 30 years.

Historically, information has been passed down to technicians based on how things have always been done. Rather than teaching students to repair vehicles a certain way because someone said to, 3M explains the reasoning behind the repair process and the relevant importance based

3M also consults with OEMs to not only make sure the most up to date repair procedures are used, but also on how the training sessions integrate with their certified network requirements.

Background on the 3M SDC

Founded in 1902, 3M was officially known as Minnesota Mining and Manufacturing Company until 2002. The American corporation manufactures a variety of products for multiple industries, including automotive, health care and consumer products. As part of the company’s mission to apply science to improve lives, 3M recognized the need to make an impactful contribution to the collision repair industry by building a world-class training facility.

Over the past several years, Gunderson has presented at a number of conferences, discussing how to encourage more people to join the industry.

“One of the biggest challenges is they just don’t know what they don’t know,” he noted. “We made this investment in the training facility to create an awareness of the opportunities available in the industry.”

From idea to completion, the path to opening the SDC has been a fiveyear journey led by project manager

“We look for what we call the ‘approachable expert,’ someone who can stand up, represent the science of why, and relate very comfortably with the technicians while speaking their language,” he explained.

3M plans to use the SDC as a test bed and learn from the model before scaling it in other major markets.

“This facility is hopefully a showpiece to allow us to do that,” said Scharton.

In addition to 3M’s other training centers around the globe, the 3M Collision Repair Academy offers online e-learning courses and videos. Plans include expanding the platform by adding virtual events and webinars.

“Our goal is to support the industry however and wherever they need it, whether that’s taking an online course to learn the process of using adhesive on a plastic repair or attending a live class at the SDC with a 3M expert to learn how to do a repair as successfully and safely as possible following OEM repair procedures,” said Scharton.

”Simply stated, we’re here to help,” concluded Gunderson.

Later this year, 3M will hold an industry grand opening of the SDC. For more information, visit 3MCollision.com/Learn or email 3MCollisionRepairAcademy@mmm. com.

Pictured, left to right, are 3M team members Shawn Collins, advanced application engineer; Ryan Marrinan, senior applications engineer; Jason Garfoot, senior applications engineer; Adam Spah, application engineering manager; and Nick Oberle, application engineer.

Collision Repair Instructors Share Insight About 3M Training

By Stacey Phillips Autobody News

In Bloomingdale, OH, Russell Achhammer teaches auto collision technology to students at Jefferson County Vocational School; 11 are male and five are female.

“The 3M training was important and provided me with the knowledge to learn the latest technology in repairing a variety of substrates and modern repair techniques and procedures,” said Achhammer, who has been teaching at the vocational school for six years. “The training and hands-on exercises gave me a lot of great ideas to help teach students.”

Achhammer plans to break down the lessons into smaller ones to educate students on modern repair techniques.

Collision Repair Technology

Instructor Chad Crum is in his second year of teaching at Tennessee College of Applied Technology (TCAT) in Knoxville, TN.

“Training is a necessity in our industry,” said Crum. “If repair technicians are not willing to evolve with the collision repair industry, they become obsolete and fall to the wayside.”

He said technicians should know better than anyone the importance of properly repairing damaged vehicles because lives are at stake.

“I attended the 3M training because I believe students need to learn these important procedures as soon as possible before bad habits are developed,” noted Crum.

“These procedures need to begin in our secondary and post-secondary learning institutions.”

Crum said TCAT President Kelli Chaney is fantastic about allowing him to attend training.

“At Tennessee College of Applied Technology Knoxville, we prioritize providing our instructors with relevant professional development opportunities,” said Chaney. “Through innovative training by 3M, we ensure that our college remains at the forefront of the latest technology advancements available to the industry.”

Bree Downs is in her 20th year of teaching automotive collision and refinishing technology at Seward County Community College in Liberal, KS. Despite its remote rural location, the industrial technology division prides itself on seeking out the newest technology and methods for students.

“With the way the collision repair industry is changing, training is very important to me so I can keep up to date with new materials and processes and offer the most knowledge I can to my students,” said Downs. “With the knowledge I gained at the 3M training, I will be able to teach my students the most current repair methods.”

Jeffrey Kastel’s education from 3M was his first opportunity to learn from master-level technicians. Currently in his third year of instructing at Amos Alonzo Stag High School in Palos Hills, IL, Kastel said 120 students will take his semester course this year.

He said the 3M instructor training provided him with ideas to better implement instructional practices.

“I was able to gain new understanding on proper procedures that meet the new industry standards,” said Kastel. “The experience I had during the four-day 3M instructor training was a huge help to enhance my own instructional practice that will ultimately help students on a careerready path in the collision repair industry.”

Anthony-James Hernandez and Mercedes Rodriguez teach at Lockhart High School in Lockhart,

TX. About 100 students are currently enrolled in the school’s four-year collision repair program.

Hernandez, the lead collision repair instructor, said it’s important to learn about new technologies and meeting the standard operating procedures (SOPs).

“Since we are no longer in the shop, we do not get to see or learn new vehicle technology,” said Hernandez. “3M training is by far the best training I have been to as an instructor and helps me with new and different ways to reach my students.”

In her third year of teaching at Lockhart, Rodriguez said industry training is vital for students.

“It encompasses more than just a trade,” she noted. “Industry training helps students gain practical skills and real-world experiences.”

The 3M course helped her teach students up-to-date skills, as well as how to use new tools that aid in facilitating and speeding up the repair process.

Rodriguez brought back samples of what she learned during the 3M experience to show students how important it is to learn from mistakes. “Hands-on experience is not only important but vital to student success,” she said.

The ASE Education Foundation recently conducted a workshop to review the tasks and tools used by ASE-accredited collision repair and refinish programs in high schools and colleges nationwide.

One of the major outcomes was the creation of a new area of accreditation entitled “Collision Repair and Refinish Fundamentals.” This new area includes 121 distinct skills/ tasks and requires a minimum of 300 hours of combined classroom/lab instruction. It draws from the existing areas of accreditation but focuses on five core skill areas highly valued by employers: damaged vehicle disassembly, reassembly, small dent repair, plastic repair and prep for refinish.

The updated collision repair and refinish standards include new hybrid and EV safety tasks required for all students in ASEaccredited collision repair and refinish programs.

Source: ASE Education Foundation

Massachusetts Judge Says Prepaid Vehicle Maintenance Plans Not Subject

To State Dealer Statute

By Dallin Wilson Seyfarth Shaw LLP

A Massachusetts federal court judge has ruled an OEM-branded prepaid vehicle maintenance plan sold and administered by a third-party to auto dealers is not subject to the Massachusetts Motor Vehicle Dealer Act, and therefore dealers are not entitled to receive retail labor rates for work performed under the plan.

In Colony Place South, Inc. v. Volvo Car USA LLC, two Massachusetts Volvo dealers alleged Volvo, its captive finance company (Volvo Financial), and a third-party administrator (FWS) violated the Dealer Act by “requiring” the dealers to sell a prepaid maintenance plan that reimbursed the dealers at a rate less than their established retail labor rates that they receive for warranty service under the Dealer Act.

The Dealer Act requires a “manufacturer or distributor” to

“adequately and fairly compensate any motor vehicle dealer who, under its franchise obligations, furnishes labor, parts and materials under the warranty or maintenance plan. . . issued by the manufacturer or distributor or its common entity, unless issued by a common entity that is not a manufacturer.”

The defendants moved for summary judgment, arguing neither Volvo Financial nor FWS is subject to the Dealer Act because neither is a “manufacturer or distributor” of motor vehicles. Volvo also argued the prepaid maintenance plans are not a “warranty or maintenance plan” issued by Volvo, nor were the dealers “required” to sell the plans, noting 10% of Volvo dealers nationwide choose not to sell the plans. The dealers argued Volvo actively advertises and markets the prepaid maintenance plans and receives benefits from the plans, and Volvo was using “smoke and mirrors” by selling the plans indirectly through related entities,

making the plans subject to the Dealer Act.

The court agreed with Volvo, writing in a short text order that “[t]he parties involved in making available to Volvo owners postwarranty maintenance and repair financing cannot plausibly be understood to be ‘manufacturers’ or ‘distributors’ of motor vehicles as those terms as used in” the Dealer Act.

The case is notable because the court rejected the dealers’ expansive interpretation of the Dealer Act and held that it narrowly applied only to “manufacturers” or “distributors” of motor vehicles, freeing up captive finance companies and third-party administrators of finance and insurance products to provide products and services without running afoul of the Dealer Act.

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Another Estimating System To Add Flexibility For Calculating Blend Refinish Labor Times

By John Yoswick Autobody News

Audatex became the second of the Big 3 estimating system providers to say it will offer users more flexibility in establishing or adjusting refinish blend times within the system, according to an announcement made at the Collision Industry Conference (CIC) held in Indianapolis this summer.

Like the other two systems, Audatex currently defaults to a labor time for the blend panel equal to 50% of the full refinish time—though the Audatex system does allow a user to adjust the automated blend

believes demonstrated blending takes more time than a full panel refinish, rather than the 50% less time allocated in the three major estimating systems.

CCC Intelligent Solutions this past spring announced it too would give users an option to input their own refinish blend time or set their own default blend value beginning this fall.

“That’s an adjustment based on the conversations, the data and the effort,” Aaron Schulenburg, executive director of SCRS, said of the association’s work on this issue. “This is pretty significant. This is saying there are different variables that exist, and a static [blend] formula doesn’t necessarily reflect them all. That’s a positive change.

Schulenburg and other SCRS leaders at CIC expressed displeasure with what they view as Mitchell International’s failure to address the blend formula issue.

Schulenburg acknowledged at CIC one other potential shop concern about the change.

“There are certainly repairers out there who will say, ‘But now this makes more work for me,’” Schulenburg said. “’Now I have more things that I need to argue about or justify. I have one more thing that isn t established. It’s now on the table for me.’”

But Schulenburg argued shops should have the knowledge and the study’s published findings to support a decision to bill beyond the 50% default when appropriate.

“The reality is: We’re the professionals,” Schulenburg said. “You know what you’re performing in your facility. You know what products and processes you are using. You have the justification that you need. This has put the opportunity back on the professional to establish what they’re performing.”

A CIC committee in the 1990s concluded processing a supplement cost both the shop and the insurer about $150. Adjusting that for inflation to $200 each, Terlep said— acknowledging even that estimate is probably low and does not include rental vehicle costs—means it s costing this industry more than $3.3 billion every frickin year to improperly write initial estimates or repair plans.

hours on estimates. In a change to be implemented in the coming months, the system will still default to 50%, and the user will continue to be able to adjust it on a per-estimate basis, but the Audatex system also will allow a user to set a blend formula at the profile level to any percentage between 50% and 150% of full refinish time for the blend panel.

If the estimate is written at whatever percentage the user has specified at the profile level---whether 50% or as much as 150%---no asterisk will appear next to the labor time; an asterisk will appear if the percentage has been manually adjusted from the percentage set in the profile. A new note also will appear at the bottom of all Audatex estimates showing the blend refinish labor percentage used on that estimate.

The change is expected to appear in the Autatex Database Reference Manual this fall, and then be implemented within the Audatex system by the end of the year.

It comes following a Society of Collision Repair Specialists (SCRS) study last year the association

“We’re surprised and shocked at the public vitriol that came out because we ve been in discussions with [SCRS] since they published the study,” Mitchell’s Jack Rozint said following the meeting. “We continue to research possible changes or modifications or enhancements to our software in this area. We expect to be able to announce something in the SEMA timeframe, at the next CIC meeting.”

In any case, even some advocates for the change admit it could have limited value for collision repairers.

A representative of a regional multi-shop operation who attended the CIC meeting but asked not to be identified said he is among those viewing the blend formula change with some skepticism. But he also acknowledged some successes in recent years in negotiating changes to direct repair program agreements with insurers concerned about losing his company’s significant repair capacity in his region given the industry’s backlog of work.

I could see asking for a higher blend formula percentage if an insurer was resistant to other changes we were asking for, he said.

Chairman Calls for Fix to Supplements

Frank Terlep, chairman of the CIC, kicked off the quarterly meeting by walking through what he sees the increased time for shops to get supplements approved is costing multiple segments of the industry.

“We do about 14 million claims a year in this industry, and according to CCC statistics, 60% of those have a supplement,” Terlep said. “In my opinion, that’s not acceptable. But let s talk about those numbers for a second in a little bit more detail.

We ve got to come together and figure this out, Terlep said. The consumer is unhappy. Shops are wasting their time. Insurers personnel are wasting their time. All it takes is for us to get together and figure out how do we fix a broken process that s costing this industry more than $3 billion a year? I challenge this body, the insurers, the shops and everybody in this room to find a way to get together and fix this problem. Because it’s only getting worse, not better.

Scan Tool Company Updates User Agreement

At industry meetings this past spring, several speakers noted under the terms of the licensing agreement of at least one aftermarket scan tool used in the industry, the user was agreeing to allow the data collected through the tool to be transferred to the company in China, subject to China laws, including those governing the privacy and security of your information.

The Autel end-user licensing agreement indicated a shop user also agreed to notify and acquire consent for such collection and transfer of vehicle data from each customer or prospective customer, and to the use of the information by the scan tool company and third parties.

At CIC, however, a representative of Autel said that licensing agreement has been updated.

Insurers, they say, are likely to require their direct repair shops to maintain the 50% default in their estimating system profiles for DRP claims. Even in non-DRP claims, insurers can—or can try to—push a shop use the carrier’s approved profile when submitting estimates or supplements.

“Even if that 60% have even just one supplement, he said, that’s 8.4 million supplements a year. If shops wait an average of 4.7 days for those supplement reviews—the average time shops wait for remote supplement review, according to a CRASH Network survey in June— that equates to 39 million man-days wasted each year in this industry, Terlep said. “We’re accepting that. It’s crazy.”

Everyone who logs into their tool for the first time will be opted in to acknowledge it, said Paul Marshall, senior product and operations manager for Autel. If you have any questions or concerns about it, you can contact me directly. This is something we did internally, with legal counsel in New York and back at our headquarters in Shenzhen. I think it s a huge improvement. What was in there was old and was dated. We d just kind of lost track of it.

CIC Chairman Frank Terlep calculated processing supplements could be costing the industry more than $3 billion a year

SCRS’ Aaron Schulenburg said the association’s work on the blend formula issue is resulting in changes to the estimating systems

“That’s an adjustment based on the conversations, the data and the effort.”

AARON SCHULENBURG EXECUTIVE DIRECTOR, SCRS

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Chevy Bolt EV That Missed Battery Recall Spontaneously Combusts in MA Driveway

By Chris Chilton CarScoops

A 2021 Chevy Bolt caught fire outside its owner’s house in Massachusetts—a blaze that might not have happened at all if the Bolt had been repaired as part of a recall announced by GM in 2021 when it discovered some EVs were catching fire due to faulty batteries.

The owner of the Bolt told reporters the car had not been updated. “They had no batteries to give us, so we were waiting,” she said in an interview with WCVB Channel 5 Boston.

GM originally announced it would replace the entire battery pack of every Bolt EV built between 2017 and 2022, but changed its stance this year, saying dealers would now only install software to monitor the battery’s condition.

The fact the car was parked outside gave emergency services good access to it when they were called out around 4:15 a.m. to the house in Great Hill Estates in

Wareham. But extinguishing the blaze still turned into a mammoth job. Fire crews managed to put out the initial fire and continued to wet the car down, but the car’s lithium-ion battery ignited again 30 minutes later.

In total, the Wareham Fire Department spent three hours on the scene and used 11,000 gallons of water to ensure the Bolt was no longer a fire risk. The team used a special hose attachment that slides along the ground under an EV’s floor and cools the battery from below. The car apparently had already been charged and the owner confirmed the Bolt was not plugged in at the time, so the fire seems to have started spontaneously.

Fortunately, there were no injuries, though that’s partly thanks to the Chevy being parked out on the driveway.

“If this vehicle had been parked in a garage the results could have been disastrous,” Incident Commander Chief John Kelley said.

Advanced Clean Trucks rules, will help meet the growing demand for electric vehicles, lower sticker prices and help the state transition away from gas-powered cars and trucks.

“Toxic pollution from cars and trucks overheats the planet and clogs the air in our communities,” Emily Green, a senior attorney with the Conservation Law Foundation, said in a recent statement supporting the move. “It’s time for our state leaders to step up and walk the walk when it comes to slashing pollution from vehicles.”

But in a recent op-ed, Jessica Nickerson, a policy analyst at the Portland-based Maine Policy Institute, argued Maine “isn’t ready” for a rapid transition to electric vehicles and that government mandates will punish working-class families who can’t afford to make the switch.

“So much must be done before a full transition can occur, and there are too many unanswered questions to start imposing mandates today,” she wrote. “There are also numerous logistical and infrastructure-related concerns that still exist which make such rapid adoption of EVs in Maine unrealistic.”

Maine’s climate change plans call for cutting greenhouse gas emissions by 45% by 2030. Tailpipe pollution accounts for more than half of the state’s emissions.

A law signed by Gov. Janet Mills in 2021 calls for accelerating Maine’s transition to electric vehicles by encouraging more electric charging stations and reducing the costs consumers pay for charging vehicles. Those plans include putting another 219,000 EVs on Maine’s road within the next decade.

Currently, electric vehicles account for only about 6% of the registered cars and trucks on the state’s roads, according to the Maine Registry of Motor Vehicles.

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Electric Grid & Infrastructure Challenges Could Limit EV Adoption

By Stacey Phillips Autobody News

With seven states taking steps to require all new passenger vehicles sold to be zero emissions by 2035, experts are looking closely at the cost and environmental impact of these cars, including their production, operation and disposal. The states include California, Massachusetts, Maryland, New Jersey, New York, Oregon and Washington.

Dr. Robert Freerks, a consultant in fuels and lubricants at RLF Enterprises, shared information during a webinar hosted by the Specialty Equipment Market Association (SEMA) about whether the current infrastructure can support the widespread adoption of electric vehicles (EVs) to meet the goal of net zero emissions by 2050.

“These systems store power when electricity costs are low and supplement power during high points of consumption, helping to stabilize costs and help maximize renewable energy use,” explained Barrosa.

“To make a ton battery, which goes into a vehicle like a Tesla, you need to move between 700,000 and 1.3 million tons of earth,” he explained. “That is an incredible impact on the environment to move that much earth to get the raw materials to make a single battery.”

When evaluating the environmental impact of an EV, Freerks recommended taking a life cycle assessment, which includes looking at all energy sources and greenhouse gas emissions associated with the total lifecycle of a product.

In California, for example, Freerks said, EVs have about a 40% reduction in greenhouse gas emissions compared to an ICE vehicle. However, if that same

battery recycling and disposal.

“The number of spent batteries that are going to be generated by these EVs is skyrocketing now and it’s going to get worse in 2040 if mandates for EVs become more prevalent,” said Freerks.

Infrastructure changes will need to be made to accommodate EV growth. This includes the availability of convenient charging stations. Electrify America is taking steps to meet this challenge by investing more than $2 billion in EV charging infrastructure and education.

Barossa said Electrify America and Electrify Canada expect to double the number of chargers on the combined networks by 2026. He estimates

“Everyone thinks of them as zeroemissions vehicles but… they have emissions from all of the energy that went into producing them, as well as the energy required to make the electricity that drives them,” said Freerks, who has a Ph.D. in synthetic organic chemistry.

A main challenge, according to Freerks, is the electric grid is not set up to deliver the huge amounts of power needed to keep an EV fleet moving.

“It’s going to be an incredibly expensive increase in our electrical demand and supply to make an EV market work,” he said. “We’re not going to get there. There’s no way we are going to have zero emissions by 2050 in any realistic sense.”

However, Electrify America points to studies showing grid generation capacity is more than capable of meeting charging needs even with high EV market growth.

“There are innovative ways to support the electricity needs of the fast-growing EV industry—particularly through battery energy storage,” said Robert Barossa, president and CEO of Electrify America.

As of 2022, Electrify America installed on-site, behind-the-meter battery energy storage systems (BESS) at more than 160 DC-fast charging stations around the country, including over 90 installations in California.

Raw Materials Used to Produce EVs

Compared to an internal combustion engine (ICE) vehicle, Freerks said the raw materials needed to produce an EV are massive. While conventional cars use aluminum and iron as the primary source of their metals, EVs and their batteries rely on huge amounts of precious metals, such as copper and lithium.

“Copper is becoming in short supply and an EV has four times as much copper in it than an ICE vehicle,” he noted. “We are going to be short of a lot of raw materials that are going to make these EVs producible.”

Although there is a relatively low volume of lithium in an EV, Freerks said the price has quadrupled over the last several months. The annual average U.S. lithium carbonate price in 2021 was more than double the previous year, according to research from a U.S. Geological Survey, Mineral Commodity Summaries, in January 2022.

“Metal costs are going up quickly and are going to increase the cost of batteries, and therefore, the vehicles that use them,” he said.

This is partly due to the reliance on raw materials from other countries.

“We’re going to end up relying on other countries… for a lot of the raw materials that make our transportation system work,” observed Freerks.

Along with the seven states, Great Britain aims to go all-electric by 2035.

“If they did, they would need 7.2 million battery EVs, or about 1% of the total vehicle fleet,” said Freerks. “I can’t see that happening. It would take almost all the raw materials in the world today to make one country all electric.”

Environmental Impact of EVs and Battery Production

In addition to raw material shortages and rising costs, Freerks said EV lithium-ion batteries have a massive environmental impact.

car is operating in a state like Colorado, where there is a lot of coal used to make electricity, greenhouse gases are higher than a gasoline vehicle.

“There are always greenhouse gas emissions for any energy source that is produced,” explained Freerks.

Even a wind farm or solar field, for example, emits greenhouse gas emissions.

“There are ways that we can get that down to zero or even negative, but it takes a lot of effort and essentially a lot of costs to get there,” he added.

EV Battery Considerations

Although reports show battery costs are declining and expected to dip below $100 per cell, and advances in battery types and chemistries occur almost daily, Freerks contends the opposite.

He forecasts battery costs to continue to rise and be a significant cost of EVs moving forward due to the major shortage and cost for materials.

At the same time, battery risks remain high. Vehicle owners and manufacturers will have to contend with EV batteries catching on fire if they aren’t handled properly. According to Battery University, they must be put out with a foam extinguisher, CO2, ABC dry chemical, powder graphite, copper powder or sodium carbonate. If the fire can’t be extinguished, they need to burn in a controlled way.

There are also questions regarding

approximately 90% of Californians live within 15 miles of an Electrify America fast charger, with 96% located within 25 miles.

“When evaluating alternative energy sources and uses, one has to consider all aspects of the problem, not just the localized issues such as direct emissions from a vehicle,” noted Freerks. “EVs may not directly emit greenhouse gas emissions as they are battery-powered, but all the other aspects of battery electric vehicles have associated emissions that are a part of the global environment even if not directly part of the local environment.”

Although there are challenges transitioning to EVs, many organizations are proponents of moving forward with the widespread adoption to protect air quality and deal with the impacts of climate change.

“Transportation is a major driver of harmful emissions entering the air,” said Barossa. He estimates that before the pandemic, up to 55% of total nitrogen oxide emissions were caused by the transportation sector.

“Research shows that an EV is typically responsible for lower levels of greenhouse gases (GHGs) than the average new gasoline car,” he said. “Through more widespread EV adoption, a more sustainable world with cleaner air is possible.”

Read the full article on Autobodynews.com.

Electrify America is investing more than $2 billion in EV charging infrastructure and education. Photo courtesy of Electrify America. Image courtesy of Electrify America.

Dr. Robert Freerks is a consultant in fuels and lubricants at RLF Enterprises.

Robert Barossa, president and CEO of Electrify America. Photo courtesy of Electrify America

Oct 31 - Nov 3

Booth #33036

after thieves discovered that many of them lacked electronic immobilizers.

Six of the 20 models with the fewest claims for whole vehicle theft are electric vehicles, and six others are manufactured by General Motors. Typically, electric vehicles are stolen less frequently than other models. This may be because they are often parked overnight in well-lit and comparatively secure areas for charging.

Several high-end Volvo models also rank among the least-often stolen 2020-22 models, while two variants of the Infiniti Q50 appear among the most-stolen vehicles. The Q50 has been a perennial feature on the most-stolen vehicle list since model year 2014 for reasons that remain a mystery.

By looking at claims per insured vehicle year, HLDI’s theft reports allow people to compare the relative risk of each vehicle. In contrast, other most-stolen-vehicle lists report raw

parts or for items taken from a vehicle.

To isolate whole-vehicle claims, HLDI compared the amounts paid for total losses under collision coverage, which is generally the residual value of the vehicle, to payments associated with each theft claim. Theft claims were considered to represent whole-vehicle thefts when the amount was around the same as what would be expected for a total loss under collision coverage for the same vehicle of the same age.

As with all HLDI analyses, the results in the whole-vehicle theft report are adjusted to account for the effect of demographic and geographic factors.

Most-Stolen MY 2020-2022 Vehicles Ranked by Relative Claim Frequency (Average=100)

Dodge Charger SRT Hellcat, 6,128

Dodge Charger HEMI, 2,197

Infiniti Q50, 878

Dodge Challenger, 766

Land Rover Range Rover 4WD, 611

Kia Forte, 357

Ford F-350 SuperCrew 4WD, 349

BMW X7 4WD, 338

Ford F-250 SuperCrew 4WD, 337

Honda Accord, 306

Ram 3500 crew cab long-wheelbase 4WD, 306

Infiniti Q50 4WD, 287

Nissan Maxima, 284

Honda CR-V, 270

Lowest Claim Frequency for WholeVehicle Theft, Ranked by Relative Claim Frequency

Tesla Model 3 4WD, 3

Tesla Model Y 4WD, 3

Volvo XC90 4WD, 6

GMC Acadia 4WD, 7

Tesla Model X 4WD, 8

Volvo XC40 4WD, 8

Tesla Model 3, 9

Chevrolet Trailblazer 4WD, 10

Lexus UX 250 hybrid 4WD, 10

Volvo XC60 4WD, 10

Buick Envision 4WD, 11

Cadillac XT5, 11

Chevrolet Traverse 4WD, 12

Land Rover Defender 4WD, 13

Annual New Car Ownership Costs Boil Over $12K

By Brittany Moye AAA

AAA’s Your Driving Costs (YDC) has been a reliable data source for the expenses associated with owning and operating a brand-new vehicle for more than seven decades.

Based on the latest figures, the average cost of owning and operating a new vehicle in 2023 has increased significantly, with an annual expense of $12,182 or a monthly cost of $1,015. This is a sharp increase from 2022 when the average yearly cost was only $10,728, or $894 monthly.

The overall average manufacturer’s suggested retail price (MSRP) of the new vehicles in the 2023 YDC study is $34,876. This is $1,575 (4.7%) higher than last year.

“It’s important for car buyers to clearly understand the costs associated with owning a new vehicle,” said Greg Brannon, AAA’s director of automotive research. “Due to global supply chain issues and constrained inventory of new vehicles, car prices rose

dramatically in 2022. And while the situation continues to improve, the spillover effects are keeping prices high.”

owning a new vehicle is also likely driven by:

• Depreciation, which is the difference between the car’s value upon purchase and the value of the car when sold. According to this year’s YDC projections, new vehicles are expected to depreciate by an average of $4,538 per year over five years of ownership, up 24% over 2022.

• The jump in new vehicle prices (up almost $1,600) compared to used vehicle values that have experienced a decline in the past year.

likely accounted for by higherthan-expected inflation, according to the U.S. Energy Information Administration (EIA).

It is important to note MSRP does not always correspond to a consumer’s actual purchase price and may vary depending on demand. Furthermore, a higher sticker price directly impacts finance costs, with this year’s vehicles boasting an average annual finance charge of $1,253, a staggering 90% increase from the previous year.

The change in the annual cost of

• Automakers across the board have focused on producing more oversized, luxurious, and expensive vehicles, loaded with extra features that bump up prices even more.

Compared to last year, one of the higher annual cost categories was fuel, but this year’s average cost per mile has decreased by roughly 2 cents per mile. It’s worth noting the cost of charging EVs has actually increased, by almost 2 cents per kWh over last year, from 13.9 cents per kWh to 15.8 cents per kWh. The increase is

Given their size, fuel economy and prices, it should come as no surprise that ½-ton pickups have the highest average driving cost among all vehicle categories covered in the YDC study. Interestingly, the pickup truck market has slowed over the last 12 months as gas prices trend high and financial costs climb. Pickup trucks excel at hauling and towing, although many buyers do not use them for these purposes. Potential buyers should remember the unique capabilities of pickups come at a high cost of more than $1 per mile.

“The once popular pickup truck is now seeing a slight decline in demand as these vehicles have become increasingly expensive, rivaling the price of many luxury cars,” said Brannon. “As interest rates continue to climb, this adds a layer of expense per month that consumers should consider when shopping for their next vehicle.”

Source: AAA

“Due to global supply chain issues and constrained inventory of new vehicles, car prices rose dramatically in 2022. And while the situation continues to improve, the spillover effects are keeping prices high.”

GREG BRANNON

AAA’S DIRECTOR OF AUTOMOTIVE RESEARCH

Toby Chess Names ‘Must See Kool Tools of SEMA 2023’

By Toby Chess Autobody News

Since 2012, I have been walking the floor of SEMA along with my partner in crime, Kye Yeung, looking for new tools and products. We would purchase the items and test them before considering them for “Kool Tools of SEMA.” You can view past presentations at www.SCRS. com.

Due to health issues and the pandemic, I relinquished everything to the SCRS Education Committee. I will still contribute, but I wanted to do something different. So here is my new project: “Must See Kool Tools of SEMA 2023.” Some are new, some are old and some are additions.

Astro Pneumatic Tool Co

that combines the catalyst with the product in a spray can. The catalyst is activated by moisture in the air. Thusly, the spray can have a threeyear shelf life. There are five colors of DTM primers—two green, white, gray and black. It is epoxy 2K paint, the closet product to factory applied E-coat (electrodeposition primer).

KECO Tabs

The Leister heat gun, set up for plastic welding, does not use ntrogen gas and shop air. The company is more than 70 years old and a leader of plastic repair in Europe. Using the heat gun, I was able to repair a broken side mounting tab just as easy as using a nitrogen welder. It is a very affordable piece of equipment that most shops can afford.

Tekton Tools

The new HINGE tabs bring versatility and strength previously not possible for using GPR to correct pillars, dog legs, door edges, seams and body lines. Flexibility of the tab wings allow for almost infinite possibilities and promote parallel alignment for strong glue pulls on unpredictable damage.

The shape of the jaws allows the pliers to grips rounded-off fasteners, nuts and smooth pipes without slipping. The jaw design fits hex, round and square shapes. It works as a “backer wrench” for damaged fasteners or when a second wrench is handy.

The Clecos pictured are used when holes are needed for fasteners. Use the ¼ Clecos for a 6.5-millimeter hole as recommended by Ford.

GUNIWHEEL

The impact wrench is small and lightweight—only 3 pounds—but it has 500 foot-pounds of torque, great for getting into tight spaces.

The lateral tension tool beam design allows lateral tension to be placed near the dent. By placing tension outward of the dent, the tension reduces the pressure created by the dent to allow for easier movement of the metal. In other words, the LTT beams will create the ultimate setup for metal flow on both sides of damage, allowing technicians to have the damage area completely free and uninhibited to work.

The drill set TS20 (1/16th to ½ drills). You will notice the end of the bit is similar to a step drill. When drilling in to steel, it is recommended to start with a small bit and keep increasing the size bit until you use the desired diameter. Well, with these bits, it is not necessary to use multiple drill bits, just one. Granted they don’t come with a lifetime warranty offered by the tool trucks, but these sell for a third of the price.

Wisespray

Wisespray developed DTM epoxy primers with a new technology

Kent Automotive

These locking pliers are very different than most other locking plier brands. These pliers use a pull-style trigger for a quick and easy one-handed release that won’t pinch your fingers like most other brands. I discovered this company and made them a Kool Tools of SEMA. They have helped me out with tools at a discounted price for all the apprentices I support. Check them out when you are at SEMA.

HC Pacific

The 4Plastic repair system, distributed through Kent Automotive, is one of the best new products for duplicating factor textured finish on plastic parts. A water-based product using a supplied adhesion promoter, primer and finish is all in one system. Comes in black and a color-matching gray (tint and color matching cards).

MRO Tools’ plier-operated KSG series is ideal for bonding, gluing and sealant operations. These clamps work well with all types of material. Jaw depth is 1 inch, material thickness 0-1/2 inch. Clamping force is 12-25 pounds. You will use these clamps instead of pliers. The set of five clamps is about the same price, available on Amazon, as 7-inch locking pliers.

I purchased the Fast Puller from GUNIWHEEL to help train the entry level technicians I am working with in their teardown learning module. The students use this tool to pull out damaged sheet metal for teardown access. The tool has more than 500 pounds of pulling pressure and is extremely safe to use; I added a safety cable to mine. Being lightweight and portable, it can be used anywhere in a shop as long as there is a flat surface and shop-supplied air. I also use it for added training with the KECO Glue-on Tab System to pull rocker and quarter panels—the student first needs to show proficiency with the KECO Glue-on Tab System.

Houshan

This tool is not at SEMA, but available from Amazon. The Houshan Edge Pliers are a great addition to a collision tool box. Lips on doors, fenders, hood and deck lids that have a raised edge or surface can be flattened with very little effort with these uniquely designed pliers. I am able to repair the lips without using a hammer and dolly. The price is under $30.

A number of these tools will also be part of SCRS’s Kool Tools of SEMA 2023. I will scour the floor of SEMA this year looking for tools and equipment that will help speed up and/or improve the quality of repairs in your shop.

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USAA Unveils Top 10 States With Most & Least Distracted Drivers

USAA released data on distracted driving trends in the U.S. during the first half of 2023. The data, compiled from USAA’s SafePilot® telematics app, offers valuable insights into the states where drivers are most and least prone to distractions behind the wheel. The data comes at a time when more drivers have returned to the roads as more Americans are working from offices.

Through the first half of the year, USAA has seen an 18% increase in miles driven over the same period in 2022, along with a 10% increase in distracted driving behaviors, providing an opportunity to raise awareness on the importance of avoiding distractions on the roads as it remains a leading cause of accidents and fatalities for Americans.

According to the most recent data from the National Highway Traffic Safety Administration (NHTSA), distracted driving claimed 3,522 lives in 2021, a 13% increase over pre-pandemic figures from 2019.

Distracted driving is particularly dangerous because it diverts

a driver’s attention away from the road, increasing the risk of accidents. Common distractions include texting, talking on the phone, eating or using in-car entertainment systems.

“At USAA, we are committed to helping create safer roads for everyone,” said Randy Termeer , USAA president of Property & Casualty. “By staying focused on the road and avoiding distractions, we can protect lives, reduce accidents and make our communities safer for all.”

USAA has compiled data highlighting the top 10 states with the most and least distracted drivers based on their smartphone distraction rates (percentage of driving time that was distracted).

Top 10 States with the Most Distracted Drivers (January–June 2023)

These states exhibited the highest levels of distracted driving incidents, including texting, phone calls and other smartphone distractions that divert drivers’ attention from the road.

State, Distraction Rate

1. Mississippi, 17.8 %

2. Louisiana, 16.8 %

3. South Carolina, 16.5 %

4. Alabama, 16.2 %

5. North Carolina, 15.8 %

6. Georgia, 15.5 %

*District of Columbia, 14.9 %

7. Arkansas, 14.7 %

8. Tennessee, 14.5 %

9. Texas, 14.0 %

10. Kentucky, 13.8 %

Top 10 States with the Least Distracted Drivers (January–June 2023)

These states demonstrated a commitment to safe driving practices, with fewer incidents of smartphone distractions compared to the national average of 12.1%.

State, Distraction Rate

1. Vermont, 6.8 %

2. Oregon, 8.0 %

3. Minnesota, 9.1 %

4. New Hampshire, 9.5 %

5. Maine, 9.6 %

6. Washington, 10.1 %

7. Montana, 10.2 %

8. Colorado, 10.3 %

9. Nevada, 10.3 %

10. Wyoming, 10.3 %

USAA encourages all drivers, regardless of their state’s ranking, to prioritize safety behind the wheel. By taking simple precautions, we can collectively make the roads safer for everyone. USAA remains dedicated to promoting safe driving habits and will continue to raise awareness about the importance of distraction-free driving.

Driving data from SafePilot, USAA’s behavior-based insurance app, leverages telematics technology to provide feedback on driving behaviors. SafePilot rewards safe driving with premium discounts; members who enroll receive up to a 10% discount for signing-up and continued policy discounts up to 30% for exhibiting safe driving behaviors. By incentivizing safe driving practices, SafePilot aims to reduce accidents, improve road safety and reward participants with discounts on their insurance.

SafePilot is currently available in 47 states plus Washington D.C.

Source: USAA

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How MS Auto in Hawaii Ensures Customer Satisfaction and Keeps Up With Industry Changes

In Hilo, HI, Manuel Soares III and his family have built a reputation for excellent customer service at their collision repair facility, MS Auto Inc. Established more than 53 years ago, the family business repairs all makes and models and works as a team to bring cars back to their preaccident condition.

In 1970, Manuel III’s father, Manuel Jr., began doing repairs out of his home garage. His son, known as Jr., grew up helping his dad, handing him wrenches, sanding filler and cleaning

to provide a review. We have about 1,200 online reviews through Carwise.com. Depending on what they say, the next day I might call to follow up or thank them. By doing that, they become customers for life and tell friends and family about the great service they received.

Q:

What are some challenges operating on an island?

A: We want to deliver cars on time but not compromise quality, especially with the adversities we deal with on an island. Ensuring we have supplies can be challenging because we ship them in from Honolulu. Sometimes, we can’t get products so we resource what we can or surplus products.

Before the pandemic, we inventoried parts even though it was costly. I’m glad I had that foresight because it carried us through. I prioritize maintaining good relationships with my vendors and they put stock away for me.

Although they can never be exactly like they were pre-accident, we want to give people the sound mind they are getting a repair done the way the OEM requires it. We also want to protect the auto manufacturers’ brand and ensure customers are safe for the life of the vehicle. To do this, we have put an emphasis on obtaining OEM certifications and are certified by Chrysler, FCA, Hyundai, KIA, INFINITI and Nissan.

We have good relationships with dealers and vendors and train with them. We also train in-house, as well as online every month and are ASE-certified. Training in Hawaii is challenging but we make it happen.

Q: How do you find and hire technicians?

A: I never solicit other people’s staff. The only way to be successful is to build your own team. We’re finding new employees who aren’t part of the industry and training them to be technicians. We have a lot of young staff. If they are intrigued, we start investing in their training.

Q: What is the importance of building a culture?

A: Building a culture is critical. Once we think alike, we can address and see things with the same eye and adapt.

Over the years, they moved five times and are now located on Kukila Street in Hilo. Their 26 employees include Jr.’s wife, Tracey Soares, and their daughter, Macey—both of whom are production managers—as well as their son, Manual IV, who works in the body and paint department. Macey and Manual IV are both transitioning to take over the company.

Autobody News talked to Jr. about the challenges operating on an island and how they stay up to date with the latest vehicle technology.

Q:How do you ensure customer satisfaction at MS Auto?

A:We are passionate about what we do and work hard to ensure customer satisfaction. Presentation is everything. You need to be optimistic when dealing with clients, and they need to have that warm and fuzzy feeling and know that you’re willing to engage and move things along.

I try to pre-schedule clients and provide repair expectations and cycle times. We want to be transparent. Sometimes, staff can forget, but that’s human nature. We review the status of the vehicles with the team each day.

When delivering cars, we let customers know they will be asked

I have high expectations and work with like-minded people. We are one of the biggest buyers on the island, so when we need something faster, I speak up and they find someone who matches our performance level.

Q: How do you stay up to date with new vehicle technology?

Q:How are you handling calibrations and the new procedures needed?

A:

I’ve worked on cars almost every day since I was about 12 years old and have been involved in every aspect of the company. I try to stay ahead of the curve and keep up with the latest information and training by talking to other shop owners and OEMs.

I reach out to dealerships to learn the latest information. With the technology being introduced on cars, I’m finding that today’s customers spend more time researching them before making a purchase and often know more than the salesman. I learn as much as possible so I’m prepared when a car comes into the shop.

Q: What is the importance of accessing OEM repair procedures and obtaining OEM certifications?

A: Accessing OEM repair data is priceless. We want to ensure that cars are repaired to their pre-accident condition.

A: We do everything inhouse. First, we pre-scan the vehicle and later, do an inprogress scan. I do road tests on the vehicle’s functionalities; then, we’ll deliver the car to the dealership to do the calibration. When it comes back, we conduct a post-scan and operations test to make sure it has a final clean bill of health. We also provide documentation of what was done during the repair.

When we take vehicles to the dealership, we stay on top of what is being done. Open communication is very important to let them know what functionalities need to be checked and what we expect. We also ask them to call us if they find certain procedures that need to be done.

Q: With an increase in EVs and vehicles with ADAS features, what is the importance of training?

Today’s kids are often defined by what they do in recreation rather than what they do as a vocation. We teach the younger generation that this isn’t a job; it’s a career. We teach them to be diligent and responsible and invest in themselves. We want them to be proud of what they do and feel they work in a respectable job that puts families in safe vehicles.

The new generation is used to instant gratification. We want them to understand that they can’t spend 15 minutes on YouTube or Google to learn this job. They need to put time into it and have patience.

Q: What tips can you share about being successful in running a family business?

A: It takes a different breed of people and a lot of families fail. Growing up, there were some days I wanted to throw in the towel. I was pushing training and building more technicians because I knew that would be needed in the future and saw the potential for growth.

A:

It’s imperative. Customers want accuracy when we fix their vehicles, so we need to keep up with the changes taking place.

I started I-CAR training in 1985 and have I-CAR Platinum recognition. The shop became I-CAR Gold Class in 2016. We have been doing a lot of training with I-CAR and I’ve found that it is a great resource.

At the same time, my dad was happy with how things were and didn’t feel change was needed. I learned from those experiences, so I’m open with my kids and share what my dad didn’t with me. That might mean putting the difficulties or insecurities on the table so we can work well together.

I always say I’m never the best because I push harder every day. That way, I never stop trying.

Pictured, left to right, are Scot Takemoto, owner of Island Concepts, with Jr., Tracey, Macey and Manuel IV.

MS Auto is an I-CAR Gold Class shop and is currently certified by Chrysler, FCA, Hyundai, Kia, INFINITI and Nissan.

By Abby Andrews Autobody News

The National Highway Traffic Safety Administration (NHTSA) revised its stance on Massachusetts’ “right to repair” law, saying Aug. 22 it “strongly supports” right to repair and may have found a way to allow independent repairers access to vehicle data without compromising the safety of that data.

The letter came a bit more than two months after NHTSA’s last comment on the subject. On June 13, it sent a letter to 22 automakers telling them not to comply with the state’s Data Access Law, which had finally gone into effect June 1—2.5 years after being approved by voters in November 2020. In that letter,

exploit vulnerabilities at scale to access multiple vehicles, including, importantly, when vehicles are driven on a roadway. Such a short-range wireless compliance approach, implemented appropriately, therefore would not be preempted [by the federal Vehicle Safety Act.]”

NHTSA asked state officials to confirm a solution allowing wireless access when in close physical proximity to the vehicle would be compliant with the state law.

NHTSA also said, based on its discussions with the state, there is a common understanding that implementing a secure open access platform, as required in the law, is not yet available, and that vehicle manufacturers may need time to develop and test that technology, but

on State’s Right To Repair Law

data, procedures and prescribed tools to accomplish a proper repair.”

Two organizations—the Auto Care Association and CAR Coalition— that have long supported right to repair laws at the state and federal levels, including Massachusetts’ law, commended NHTSA for revisiting its position, but said more needs to be done.

implement the Data Access Law safely and promptly. We look forward to the auto manufacturers’ compliance with the law.”

Under the state law, such a platform might use cellular, Wi-Fi and Bluetooth. The association said it does not support a Bluetooth solution to allowing access to that data.

“Short range wireless communication does not create the level playing field expected by the voters of Massachusetts,” it said. “The Auto Care Association looks forward to the opportunity to continue the discussion on a viable solution to implement the law that protects both drivers and their security.”

NHTSA said it had “significant safety concerns” with allowing open remote access to vehicle telematics, as required by the law.

In the Aug. 22 letter, addressed to Massachusetts Assistant Attorney General Eric Haskell, NHTSA said it has been working with the state’s Office of the Attorney General, as well as the U.S. Department of Transportation and other federal partners, to identify a solution: giving independent repair facilities wireless access to a vehicle from within close proximity, without providing longrange remote access.

Vehicle manufacturers could use short-range wireless protocols, such as Bluetooth, to allow the vehicle owner or an independent repair facility to access all “mechanical data,” as defined by the law, for that individual vehicle.

“In NHTSA’s view, a solution like this one, if implemented with appropriate care, would significantly reduce the cybersecurity risks—and therefore the safety risks—associated with remote access,” the letter said. “Limiting the geographical range of access would significantly reduce the risk that malicious actors could

NHTSA is open to continuing to work with the state and other stakeholders on that option.

In July, the Society of Collision Repair Specialists (SCRS) and the Alliance for Automotive Innovation, a trade group representing automakers, along with the Auto Service Association, signed a pact stating independent repair facilities shall have access to the same diagnostic and repair information automakers make available to authorized dealers.

Aaron Schulenburg, executive director of SCRS, said he is not certain what NHTSA’s concerns or comments surrounding Massachusetts’ law mean to the repair process, or that they have any direct impact on the pact signers’ perspective at this point.

“From our experience, independent collision repair facilities are not currently struggling to gain access to the data or tools they need to fix the vehicles properly,” Schulenburg said.

“What collision repair businesses do struggle with today are insurance claim settlement practices that place economic pressure on consumers and independent businesses and discourage the use of available repair

“The Auto Care Association is gratified by NHTSA’s acknowledgement the Data Access Law is not preempted by the federal Vehicle Safety Act and by its latest statement that NHTSA strongly supports the right to repair,” the Auto Care Association said in a statement. “The Auto Care Association further supports Attorney General Andrea Joy Campbell’s stalwart efforts to ensure that vehicle manufacturers

“After three years, it’s more than past time the will of the voters be recognized and that Massachusetts consumers have access to their vehicle data,” said Justin Rzepka, executive director of the CAR Coalition. “We thank NHTSA for finally agreeing that data can be shared safely with car owners but their solution is wholly inadequate and is no substitute for a federal vehicle right to repair law. Vehicle owners throughout the country deserve protections that will safeguard their rights and prevent a patchwork of state regulations.

“A short-range wireless compliance approach, implemented appropriately... would not be preempted [by the federal Vehicle Safety Act.]”

NHTSA

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Owners’ Experience With EV Tech More Problematic Than With ICE Vehicles

Electric vehicle (EV) owners experience more problems with advanced technology than do owners of internal combustion engine (ICE) vehicles, according to the J.D. Power 2023 U.S. Tech Experience Index (TXI) Study, released Aug. 24. The study focuses on the user experience with advanced vehicle technology as it first comes to market and is an early measure of problems encountered by vehicle owners.

Seventeen of the 21 advanced features offered on both fuel versions have more quality problems per 100 vehicles (PP100) for EVs (excluding Tesla) than for ICE vehicles. In addition, satisfaction is lower for EVs across 86% of the advanced techs compared with those on ICE vehicles. Features such as remote parking assistance (27.4 PP100 among EVs vs. 10.7 PP100 among ICE vehicles) and interior gesture controls (49.6 PP100 among EVs vs. 31.2 PP100 among ICE vehicles) have some of the largest gaps between the two fuel versions.

These study findings also are consistent across the J.D. Power 2023 Initial Quality Study (IQS) and 2023 Automotive Performance,

Execution and Layout (APEAL) Study. The total vehicle problems in the IQS is 46% higher among EVs (excluding Tesla) than ICE vehicles and satisfaction is lower among owners of EVs across nine of 10 APEAL categories than among owners of ICE vehicles.

senior director of user experience benchmarking and technology at J.D. Power. “The perception in the industry is that most EVs should offer many advanced technologies to compete with high-tech entrants like Tesla. Success will be dependent on those manufacturers

2023 study : Warning bells—disruptors are coming: New manufacturers (e.g., Tesla, Rivian, Lucid and Polestar) are making a very strong debut in the U.S. market in terms of their advanced tech offerings. While some brands have small sample sizes and state registration restrictions prohibit ranking, most of the innovation of these newer brands far exceeds that of traditional manufacturers—except for Genesis—and significantly outpace the Innovation Index premium average (588 on a 1,000-point scale). Innovation and tech offerings are high for new manufacturers, but they are not providing a problem-free experience. Average problem levels for advanced technologies among new manufacturers, except for Polestar, are well above the premium average of 24.3 PP100 and are among the highest in the industry.

“Innovation through a strong advanced tech strategy is crucial for all vehicle manufacturers, especially those working to build their reputation in the electric vehicle space,” said  Kathleen Rizk

that can execute flawlessly, while ensuring the user experience is the same for those who are tech savvy and those who are not.”

Following are key findings of the

Owners don’t see eye-toeye with biometrics: In terms of accuracy, biometrics that monitor behavioral characteristics (e.g., eye movement) are less problematic than those that monitor physiological characteristics

(e.g., facial recognition) but are more annoying. Regardless of the biometric type, owners say they do not consider them to be useful (fingerprint reader rating of 7.24 (on a 10-point scale); facial recognition

7.48; and direct driver monitoring

7.75). Despite continued usage, biometric technologies have low desirability in terms of owners wanting them in their next vehicle compared with other advanced technologies.

Owners charged up about plug and charge: The plug-and-charge technology is well liked by owners even though new tech in EVs can often be problematic. After plugging into a public charger, the charger identifies the vehicle, validates the charge and starts the charging process. Payment and billing occur automatically upon completion of the charge. Nearly three-fourths (72%) of owners say they want the technology on their next vehicle. With just 6.0 PP100 and overall satisfaction of 8.89 (on a 10-point scale) across the industry, plug and charge is well executed across most manufacturers and vehicle owners say that it is a muchappreciated feature.

Waning ADAS usage: Among owners who say they use specific technologies all the time, usage

of many safety and advanced driver assist systems (ADAS) technologies have declined slightly year over year, most notably reverse automatic emergency braking (-4 percentage points); safe exit assist (-3); and automatic emergency steering (-3). While usage rates are still relatively high, small declines across several technologies is a worrying sign that reinforces the need for automakers to remain diligent on providing a positive customer experience so that trust and perceived feature usefulness are not negatively affected.

Highest-Ranking Brand s Genesis ranks highest overall and highest among premium brands for innovation, with a score of 656. In the premium segment, Cadillac (533) and Lexus (533) each rank second in a tie.

Hyundai ranks highest among mass market brands for innovation with a score of 547. Kia (528) ranks second and GMC (505) ranks third.

Advanced Technology Award Recipients

The U.S. Tech Experience Index (TXI) Study analyzes 40 automotive technologies, which are divided into four categories: convenience; emerging automation; energy and

sustainability; and infotainment and connectivity. Only the 30 technologies classified as advanced are award eligible.

Chevrolet Corvette is the premium model receiving the convenience award for ground view camera technology. Toyota Sequoia is the mass market model receiving the convenience award, also for ground view camera technology.

Genesis GV80 is the premium model receiving the emerging automation award for front cross traffic warning. Hyundai Palisade is the mass market model receiving the emerging automation award for reverse automatic emergency braking.

BMW iX receives the award for energy and sustainability in the premium segment for one pedal driving. MINI Cooper receives the award for energy and sustainability in the mass market segment, also for one pedal driving.

BMW 3 Series receives the award for infotainment and connectivity in the premium segment for augmented reality display. Chevrolet Tahoe (streamingbased entertainment) and Hyundai Sonata (phone-based digital key) each rank highest in a tie for infotainment and connectivity in the

mass market segment.

The 2023 U.S. Tech Experience Index (TXI) Study is based on responses from 82,472 owners of new 2023 model-year vehicles who were surveyed after 90 days of ownership. The study was fielded from February through May 2023.

The U.S. Tech Experience Index (TXI) Study complements the annual J.D. Power U.S. Initial Quality Study (IQS) and the J.D. Power U.S. Automotive Performance, Execution and Layout (APEAL) Study by measuring how effectively each automotive brand brings new technologies to market. The U.S. Tech Experience Index (TXI) Study combines the level of adoption of new technologies for each brand with excellence in execution. The execution measurement examines how much owners like the technologies and how many problems they experience while using them.

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Source: J.D. Power www.autobodynews.com

Does Your Shop Lump In Unrelated Costs with ‘Paint Materials’?

A reader recently sent me a question related to refinish materials. This is the second in a series of articles prompted by that question, all related to refinish issues—the first appeared in the September issue of Autobody News.

screen from our portal where we track the performance of many shops we consult with. It shows the shop spent $16,379 with their jobber in the month of July. Now some shops might just look at that as their cost of materials, and

that should be itemized and billed out on the estimate. Things like seam sealer, undercoating, cavity wax, weld-through primer, clips and fasteners. Not paint materials costs. This shop spent about $367 on safety items: paint suits, respirators, dust masks, gloves. Not paint materials costs.

as paint materials. Of course it would look like the shop wasn’t making any money on paint materials if all those other costs were included.

Some jobbers or distributors will send their customers multiple invoices or statements that help break the total costs down to simplify bookkeeping. But that’s

One of the most common questions I get from shops is something like, “Mike, can you help me, I’m not making money on my paint materials.” As I mentioned in my previous column, I first want to see what their average paint labor hours per repair order are, and then what their paint materials sales are as a percentage of their total revenue.

But I also want to look at their paint material costs as a percentage of sales. In other words, how much do they pay for materials compared to what they collect? I often see their costs are very high. Now there’s several reasons why this could be. It could be their painters are having to redo a lot of jobs. There could be other waste. There even could be theft.

But often what I see is a shop classifying costs as paint materials that really aren’t paint materials costs.

To illustrate this, I can pull up a

measure their paint materials sales against that number.

But that’s not accurate because most shops buy far more from their jobber or distributor than just paint materials. In our example, just over half—$8,891—of the $16,379 paid to the jobber was for liquids: primers, sealers, colors, clear. All paint materials.

The shop also bought allied products: sandpaper, tape, masking materials, mixing materials, etc. For this shop, those purchases were more than $2,800 of the $16,379 total. I consider things like gravel or chip guard, tack rags and things of the nature part of a miscellaneous category under paint materials. And all of that is legitimately paint materials costs.

But look at what else this particular shop spent with its jobber in July. About $1,120 of the $16,379 was for stock parts, things

The shop bought body supplies, a $1,476 piece of equipment, $507 worth of shop supplies, and small tools costing $720. Not paint materials.

If this shop was posting all those costs against their paint materials sales, that’s just not an accurate measure of what they are making on paint materials. That jobber bill includes about $5,000 spent on items that should not be classified

usually four or five sub-invoices at the most, and I think there’s actually a dozen or more different categories. Some shops buy software from their jobber, for example. Others buy aftermarket parts. You can’t just take all these things you buy from your jobber and post them to paint materials because it’s not all paint materials.

More on this topic in my next column.

A Collision Advice reporting tool shows an example of a shop spending $16,379 with their jobber in July. About $5,000 of that total wasn’t for “paint materials,” but rather things like equipment and small tools.

“But often what I see is a shop classifying costs as paint materials that really aren’t paint materials costs.”

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Tesla Receives Special Order from NHTSA Regarding Autopilot Probe

By Joey Klende Teslarati

Tesla received a special order from the National Highway Transportation Safety Administration (NHTSA) regarding its Autopilot investigation launched in June 2022, which was upgraded from a preliminary evaluation initiated in August 2021.

On July 26, the NHTSA wrote a letter to Tesla’s senior director of legal expressing concerns about Autopilot and its ability to alert drivers of their attentiveness, or lack thereof, when using the driver assistance feature.

“Recently, NHTSA became aware that Tesla has introduced an Autopilot configuration that, when enabled, allows drivers using Autopilot to operate their vehicles for extended periods without Autopilot prompting the driver to apply torque to the steering wheel,” the letter said. “NHTSA is concerned that this feature was introduced to consumer vehicles and, now that the existence of this feature is

known to the public, more drivers may attempt to activate it. The resulting relaxation of controls designed to ensure that the driver remain engaged in the dynamic driving task could lead to greater driver inattention and failure of the driver to properly supervise Autopilot.”

Tesla was instructed to respond to the special order by Aug. 25 or face fines of up to $26,315 daily.

the software update “that reduces or eliminates instances in which Autopilot prompts the driver to apply torque has been enabled.”

3. Detailed steps or conditions necessary to revert a vehicle whose software update was activated to its ordinary state.

4. Differences between the setting in the software update that “reduces or eliminates instances in which Autopilot prompts the driver

authority.

6. Tesla’s basis or purpose in installing the subject software in road consumer vehicles “beyond the Tesla engineering vehicles, including but not limited to the justification for which consumer vehicles or vehicle owners were eligible for the subject software update.”

7. Any lessons learned/findings from driving vehicles with subject software update enabled.

8. Documents explaining subject software’s functionality.

9. Test plans or instructions given to Tesla engineering staff responsible for driving engineering vehicles with the software update.

Bloomberg initially reported on the NHTSA’s special order. The NHTSA shared the documents with Teslarati.

Tesla was required to submit the following to the NHTSA:

1. Details and dates of software updates, when they were introduced to Tesla engineering and then to consumer vehicles.

2. Steps to activate the setting in

to apply torque when enabled and when not enabled to Autopilot’s driver monitoring system, including the amount of time Autopilot is allowed to operate without prompting application of torque, and any warnings or chimes that are presented to the driver.”

5. Other changes in the vehicle’s user inference, Autopilot functionality or vehicle control

10. Crash and incident reports from collisions or near-misses involving vehicles with software update enabled.

NHTSA Administrator Ann Carlson said the Autopilot investigation would “get to a resolution…relatively soon.”

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Automakers At CIC Meeting Share News, Updates Related To Collision Repair

By John Yoswick Autobody News

The Collision Industry Conference (CIC) offers an opportunity for the industry to hear the latest collisionrelated news from the automakers, and this past summer’s meeting held in Indianapolis was no exception.

the site does not correlate with the number of Nissan vehicles being repaired.

“I don’t think if there’s 100,000 repairs, I have to have 100,000 logins,” Dent said. “But when I’m a lot less than that, that reflects on the operators [of] the majority of the body shops.”

Shops and technicians can’t continue to rely on “doing what we’ve always done,” he said.

But Dent also was asked about the challenge of even a small job requiring hours of research.

“We know that’s a problem. We see that,” he said, noting he and a colleague worked on an estimate that required more than four hours of research. But he also pointed to other sources of information that could help bridge the gap, noting that using OEConnection’s RepairLogic for that same estimate shaved hours off the research time.

provide a parts list for a vehicle after an accident.

“But it is highly possible to start using some of that information in the not-too-distant future for proper triaging of vehicles,” Cid said. “You may not know the parts list on it, but you’ll know how severe that impact

Vehicles are getting better at selfdiagnosing problems, he said, but there are too many variables related to collisions.

“You have an accident and it shows the headlight is bad. But is the headlight bad? Or did the wiring harness get damaged in the accident and there’s actually nothing wrong with the headlight?” Logan said.

Logan said shops working on Rivian vehicles—or others for which owners have a cell phone app—need good procedures for ensuring those vehicles are placed in service mode during repairs.

Dan Dent, who oversees the certified collision repair network for Nissan, said the automaker has launched a new virtual academy for training, and is enhancing its shop locator to allow Nissan and INFINITI owners to schedule appointments and request photo estimates. That system will use Carwise so appointments and estimate requests will arrive at the shop “in a format you’re used to seeing it in,” Dent said.

But the change in the program he announced that actually drew applause from meeting attendees was some new dealership training launching this fall.

Dent asked shop owners at the meeting to all raise their hand, then said they should lower their hand if they’d ever had a customer say, “I talked to the dealership service advisor, and they said I didn’t need to do that,” referring to something the body shop said needed to be done. Every raised hand in the room dropped. Dent said Nissan is working with Collision Advice on training that will help service advisors “completely understand the situation you’re in on a daily basis.”

“So when they ask about calibrations, what does that really mean, how do we answer that,” Dent said as an example. “Dealers will have about 90 days to complete that training once that class is out.”

Using the OEM Repair Information

Dent described Nissan’s TechInfo website as “the baseline truth for everything when it comes to our repairs,” but noted current usage of

“Is it 100%? No, but it’s better than what you’re doing” if you’re not looking up any of the automaker’s information, Dent said. “I have endorsed RepairLogic to say at the very least why aren’t you using that?”

was. You can start to get an idea of whether it’s drivable or not.”

Kelly Logan, director of the Rivian collision repair program, concurred that an accurate parts list through vehicle telematics won’t be available soon.

“That’s the ultimate goal [but]

“It’s not about disconnecting the customer from their vehicle,” he said. “But in certain instances you can open doors or open the hood or honk the horn. I’ve known of probably two instances where there was a car in a paint booth and someone decided to [remotely] open a hood that was all masked off. If you’re a technician working on the front end of a car and all of a sudden the horn blares, you’re really not going to be too happy about that.”

The next CIC meeting is taking

Other OEMs Share Information

Other automaker representatives offered a variety of insights during discussions at CIC. Anita Rexwinkle , who oversees the aftersales parts program for Mazda North America, said the message she’s heard during recent industry meetings is that more collisionrelated position statements are needed from Mazda.

“That’s a big issue of mine, to support you repairing a car properly, and having the directives to be able to utilize when you’re writing estimates,” she said. “I’m glad to say that’s finally starting to move.”

Ben Cid, collision manager for Mercedes-Benz USA, said the industry shouldn’t look any time soon for vehicle telematics to

Anita Rexwinkle of Mazda North America said the automaker is working on more collision-related position statements.

Dan Dent of Nissan told collision repairers the automaker is rolling out training that will help dealership service advisors “completely understand the situation you’re in on a daily basis.”

“That’s a big issue of mine, to support you repairing a car properly, and having the directives to be able to utilize when you’re writing estimates.”

ANITA REXWINKLE MAZDA NORTH AMERICA

Bogi Lateiner Promotes Inclusion in Schools, Workplaces At ASE Instructor’s Conference

As the leading organization working to solve the technician shortage, the ASE Education Foundation engaged noted automotive expert and ASE spokesperson Bogi Lateiner to deliver her presentation, “Revving up the Diversity: Shaping an Inclusive Future in Auto Repair High School and College Shop Programs” at the recent ASE Education Foundation instructor’s conference.

Before a standing-room-only crowd, Lateiner gave a compelling speech that focused on how to develop new initiatives to create a culture of inclusiveness in schools and the workplace.

“We want to thank Bogi for providing such an interesting and inspiring presentation,” said Mike Coley, president of the ASE Education Foundation. “Instructors have incredible influence on students. Helping instructors create an inclusive environment for both male and female students attracts more and better students which translates into more entry-level technicians.”

Lateiner’s presentation started with a role-play featuring two male instructors as an automotive instructor and female student. The female student was trying to talk her way into an automotive course while the instructor was trying to talk her out of it. Although humorous, it hit home on how hard it can be for female students to be accepted into an automotive, collision or truck program.

Some of the key points Lateiner emphasized in working with both male and female students included:

· Treat them the same. Have the same expectations of work to be accomplished and knowledge to be gained. Do not “dumb down” skills for female students because of perceived strength or knowledge differences. A set of brakes doesn’t care what gender is changing them.

· Do not compare. Don’t tell the male students that the female students are showing them up. Comments like that create more of a distance between male and female students and places

unreasonable expectations on the female students.

· Create an inviting environment for everyone. A large part of Lateiner’s presentation was about the “automotive club.” As Lateiner explained it, “We are the club,” and then explained, “that nobody wants to be a part of it. That needs to change if we want to solve the technician shortage.”

“Often viewed as being sensitive, the younger generation is not necessarily sensitive, but asks for what they want and need,” said Lateiner. “In this hiring environment, employees have more power. Asking to be treated with respect, to be trained and provided with a career path while working in a collaborative environment isn’t being sensitive. It’s what every employee should have. Change starts with the instructors. They have the power to create and set the expectation of a good work environment that their students can then take to the workplace.”

Source: ASE

Autonomy, a national EV subscription company, and EV Mobility, LLC., an EV car-sharing platform, have entered into an agreement whereby once certain conditions are met Autonomy will acquire the technology, assets and customer accounts of EV Mobility. The acquisition will accelerate flexible (hourly, daily, weekly, monthly and yearly) access to an EV to a broader market by making an EV available to anyone with a valid driver’s license, credit card and smartphone.

Autonomy has been providing a growing fleet of vehicles to EV Mobility over the last 12 months. EV Mobility operates a profitable, B-to-B car-share business that partners with high-end property owners and luxury hotels to provide flexible (hourly/ daily) access to an EV as an amenity to their customers. The hotel/ property owner covers the monthly cost of the vehicle, insurance and charging infrastructure. Hourly usage fees are all processed by the customer directly in the EV Mobility app, with a revenue split between the property owner and EV Mobility.

Source: Autonomy

By John Yoswick Autobody News

As the summer comes to an end, estimating system labor times associated with evacuation and recharging of vehicle air conditioning systems with R1234yf refrigerant remain a heated issue for some in the industry.

The Database Enhancement Gateway (DEG) has received at least 40 inquiries in recent years related to that issue. Although the estimating system providers have long provided a way for anyone in the industry to submit inquiries related to missing or potentially inaccurate information in the systems, the DEG was created by a number of shop trade associations as an easier and centralized way to submit—and monitor what happens to—such inquiries.

Danny Gredinberg, DEG administrator, said the three major estimating system providers have generally said after review of the air conditioning related inquiries, no change was needed. But he pointed out the costs of the R1234yf equipment—and of the refrigerant itself—are higher than those related to earlier systems using other types of refrigerant, and the time to perform

the process has changed.

“But one thing that hasn’t changed is the labor time [in the estimating systems],” Gredinberg said at a recent Society of Collision Repair Specialists (SCRS) meeting. “That has stayed the same from the beginning of time.”

Shop owner Barry Dorn of Dorn’s Body & Paint in Mechanicsville, VA, said he and one of his technicians compiled lists of the steps needed to evacuate and recharge a system with R134a refrigerant, and significantly longer lists of the steps required to evacuate and recharge a system with R1234yf refrigerant.

“We are seeing the times spent on these operations more than double the generic times the [estimating systems] are claiming that it should take,” Dorn said.

Working to Improve the

Estimating Databases

The DEG overall fielded 1,020 inquiries related to the three major estimating systems in the first half of this year, putting it on pace to match last year’s total of more than 2,000. One DEG inquiry submitted in mid-April, for example, questioned the roof refinish time for the 2020 Ram 3500 in the Mitchell estimating system given the size and height of the vehicle, “requiring additional effort to go up and down to prep and refinish.” After review, Mitchell increased the refinish labor time from 2.8 hours to 4.3 hours.

Gredinberg said 55% of this year’s inquiries resulted in some change to an estimating system database, including more than 850 paint or body labor hours being added to operations, and more than $9,000 in missing parts added to the systems.

“You can see this is a useful resource to the industry,” Gredinberg said. “All we want is fair and accurate information in the systems that’s visible to both sides.”

SCRS View of Automaker Agreement

Also at the SCRS meeting, the association pushed back against several organizations that have

been critical of an agreement SCRS—along with the Automotive Service Association (ASA)—recently announced with a coalition of automakers. The agreement reaffirms that “independent repair facilities shall have access to the same diagnostic and repair information that auto manufacturers make available to [their] dealer networks.”

Several organizations, which also represent industry segments beyond mechanical and collision repair shops, say that agreement lacks enforcement and does not diminish the need for federal right-to-repair legislation.

But SCRS Executive Director Aaron Schulenburg said he doesn’t have collision repairers telling him they can’t get the OEM information they need. He said SCRS believes consumers should be able to choose an independent repair shop to work on their vehicle, and those shops should continue to have access to the OEM repair information—and that’s what the agreement is all about.

“I think any [organization] that challenges or objects to that shared position between two leading repair organizations and an automaker organization should be questioned,” he said.

“All we want is fair and accurate information in the systems that’s visible to both sides.”

DANNY GREDINBERG DEG ADMINISTRATOR

Small Businesses Feel The Pain Of

By Casey Harper The Center Square

Small business owners are feeling the pain of inflation-driven interest rate hikes, another difficulty for those owners to overcome as they continue to recover from the COVID-19 pandemic-era shutdowns.

A rash of federal spending and an increase in the money supply in recent years have fueled inflationary pressures. Prices soared during the beginning of the Biden administration, making it hard for Americans to make ends meet.

To push down inflation, the U.S. Federal Reserve hiked interest rates nearly a dozen times to the highest

Inflation-Driven Interest Rates

borrowing money much more expensive.

“Congress spent trillions upon trillions in recent years both in its irresponsible response to the pandemic and simply for further bloated increases for federal programs and agencies,” Joel Griffith, an economic expert at the Heritage Foundation, told The Center Square. “The central bank— the Federal Reserve—printed nearly $5 trillion, in part to finance this deficit spending. These newly created dollars flowed into the economy at a rapid pace. More dollars chasing too few goods sparked inflation.”

The average mortgage prices recently hit 7.09%, the highest in two decades. The same time last

Recently released survey data gives a window into the impact of those policies, reporting many small business owners cite interest rates as a major problem.

“Over half (58%) of small business owners who borrowed or tried to borrow reported high interest rates as their largest complaint in accessing financing,” the National Federation of Independent Business said.

NFIB’s monthly survey of business owners shows the percentage who cite interest rates as their biggest concern has ticked up as well.

Those businesses are also generally concerned about the banking sector, which has seen multiple bank collapses and fear

Axalta, Xaar Partner on Digital Paint Technology

Axalta entered into a partnership with Xaar, a leading manufacturer of drop-on-demand inkjet technologies, to introduce Axalta NextJet™, a next generation, sustainable digital paint technology for the transportation industry.

Digital paint, also referred to as overspray-free application, is an advanced paint application that will allow for precise paint placement. Through Axalta and Xaar’s patented technology, Axalta NextJet™ enables design flexibility for two-tone vehicles and allows customers to create patterns, details and images in a sustainable way.

The award-winning digital paint coating technology also eliminates masking and reduces labor, energy and waste while increasing

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Electric vehicle makers Tesla and Rivian both sent letters of support to the signers of a “right to repair” pact between independent automotive repairers, collision repair experts and automakers.

In July, the Automotive Service Association, the Society of Collision Repair Specialists (SCRS) and the Alliance for Automotive Innovation signed the pact, affirming a 2014 national agreement on automotive rightto-repair stating “independent repair facilities shall have access to the same diagnostic and repair information that auto manufacturers make available to authorized dealer networks.”

In a letter to Congress outlining this major automotive right-torepair development, the signing organizations wrote: “This commitment was created with our mutual and valued customers in mind: vehicle owners. It affirms that consumers deserve access to safe and proper repairs throughout a vehicle’s lifecycle [and] it is built to last because it anticipates changes in automotive technologies and market evolutions.”

Now, Tesla and Rivian have pledged their support of the pact.

In a letter signed by Tesla Vice President of Public Policy and Business Development Rohan Patel, the EV maker said it agrees customers should have access to safe and proper repairs throughout a vehicle’s lifecycle, it agrees with the standards laid out in the pact and is happy to support the effort.

“Tesla’s mission to accelerate the world’s transition to sustainable energy includes empowering independent repairers to service electric vehicles as the global fleet grows,” Tesla’s letter said. “Through a comprehensive library of publicly available manuals and guides, Tesla already provides extensive information for independent and doit-yourself repairers. Current Tesla owners have numerous options to repair their vehicles.

“The commitment aligns with Tesla’s mission and our focus on supporting our customer’s rights while protecting their safety and security,” the letter concluded.

Rivian sent a letter signed by Chief Policy Officer Alan Hoffman, saying

it also agrees customers should have access to safe and proper repairs throughout a vehicle’s lifecycle and supports the independent repair community as provided in the pact.

Rivian said it owns and operates service centers and mobile service, and also offers several independent repair options for owners to service and repair their vehicles including a growing network of third-party Riviancertified collision centers, wheel and tire service through a certified national provider and third-party glass repair and ADAS calibration.

“Rivian supports third-party collision centers by providing access to Rivian repair manuals, service parts, tools and training— enabling them to safely repair Rivian vehicles,” the EV maker said. “Rivian intends to leverage similar approaches as we increase thirdparty and do it yourself options.”

Rivian said it also aims to lead in self-repair by developing features which enable third parties and individuals to increasingly perform service on the vehicles.

Source: Tesla, Rivian

Ford To Axe 3 Popular Gas Vehicles To Make Way

For EVs

By Joey Klender Teslarati

Ford is planning to discontinue the Escape, Edge and Transit Connect to make more capital available for its EV push, a major point of CEO Jim Farley’s plans to return Ford to its once industry-leading position.

Ford, one of the longeststanding car companies in the world, has ultimately decided to transition away from the gas-powered models that have brought it so much success for a century.

Ford has been one of the most committed legacy OEMs in terms of EV adoption and has also been one of the most successful to do so since putting its cards on the table and admitting it will need EVs to run a top-notch and sustainable business into the next few decades.

According to Automotive News, Ford is planning to get rid of the two SUVs and commercial

van due to higher-than-expected losses in 2023—Ford is set to lose $4.5 billion more than it previously expected, according to the report.

Ford has bolstered its EV production with expansions of various facilities and has even set aside billions for a dedicated production facility for EVs and batteries in Tennessee.

However, its 400,000-unit annual production goal set to be achieved in 2024 has been pushed back. It planned to quadruple that number by 2026 and bring 2 million EVs to customers that year, but that figure is also being reexamined.

It would not be the first time a company didn’t reach its annual production goals for EVs. Many automakers have set out to produce a figure that seemed extremely lofty at the time, only to come up short as the production and manufacturing processes are seemingly more complex than initially thought.

But Ford still has a lot going for it on the EV front. It has plans to bring a next-gen pickup to its brand sometime within the next couple of years, and the F-150 Lightning and Mustang Mach-E are becoming more popular with every quarter as the automaker continues to reduce prices and achieve more scalability.

The Edge will be discontinued as the Oakville, Ontario, Canada, plant the car is built in will be retooled to make way for a threerow all-electric SUV. Meanwhile, the Transit Connect will only be removed from U.S. showrooms, but the European market will have access to the vehicle.

The Escape is one of Ford’s most popular models, and there is currently no set date for the SUV to be removed from production. It is more than likely going to be built for the next few years, but there are no plans to make an electric iteration of the Escape, at least for now.

Crash Champions Names New CFO

Crash Champions on Aug. 29 announced Eric Pitt has joined the executive leadership team as chief financial officer.

Pitt joins the Crash Champions executive leadership team after previously serving as CFO at HGreg, a major independent automotive dealer with locations across the U.S. and Canada.

Pitt joins Crash Champions at a time of significant growth, having added more than 400 repair centers to its network since the start of 2022. Crash Champions operates more than 600 locations across 36 states and Washington D.C.

Throughout his career, Pitt has overseen large-scale accounting and finance teams that have supported the acquisition and integration of more than 150 automotive dealerships accounting for north of $15 billion in revenue. Prior to his role with HGreg, Pitt worked at Lithia Motors, Inc., a publicly traded Fortune 500 company, as vice president of investor relations and treasurer.

Source: Crash Champions

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U.S. Department of Justice Has Seized $1.4B in Pandemic Relief Funds

By Brett Rowland The Center Square

A federal campaign to combat COVID-19 fraud resulted in 718 enforcement actions, including criminal charges against 371 defendants, for crimes related to more than $836 million in alleged COVID-19 fraud.

The U.S. Department of Justice announced the results of the campaign Aug. 23.

“The Justice Department has now seized over $1.4 billion in COVID-19 relief funds that criminals had stolen and charged over 3,000 defendants with crimes in federal districts across the country,” Attorney General Merrick Garland said in a statement.

Deputy Attorney General Lisa Monaco made the announcement at a roundtable meeting of senior Justice Department officials, law enforcement partners and Office of Inspector General executives. Monaco also announced the launch of two additional COVID-19 Fraud Enforcement Strike Forces: one at the U.S. Attorney’s Office for the District of Colorado, and one at the U.S. Attorney’s Office for the District

of New Jersey.

Those two strike forces are in addition to the three strike forces launched in September 2022 in the Eastern and Central Districts of California, the Southern District of Florida, and the District of Maryland.

“The two new Strike Forces launched today will increase our reach as we continue to pursue fraudsters and recover taxpayer funds, no matter how long it takes,” Monaco said in a statement.

The 718 law enforcement actions include criminal charges, civil charges, forfeitures, guilty pleas and sentencings, with a combined total actual loss of more than $836 million, according to the Justice Department.

Criminal charges were filed against 371 defendants, and 119 defendants have pleaded guilty or were convicted at trial during the sweep. More than $57 million in court-ordered restitution was imposed. Prosecutors worked with law enforcement to secure forfeiture of more than $231.4 million.

Michael Horowitz, chairman of the Pandemic Response Accountability Committee, said

early mistakes cost taxpayers.

“Agency decisions in the early months of the pandemic that prioritized speed over accuracy in delivery of relief funds led to brazen fraud and outright theft of millions of dollars,” he said in a statement.

Women in Auto Care Scholarship Program Achieves Record Year

Women in Auto Care, a community of the Auto Care Association, set a new record for its scholarship program, distributing 86 awards in both cash scholarships and starter toolkits, totaling $413,500 in value. The awards benefited female students across the U.S. interested in a career in the auto care industry. The incredible success of this year’s program was supported by the generosity of Women in Auto Care community sponsors and member donations.

Horowitz testified in February that federal agencies failed to use some of the tools at their disposal to prevent fraud, including the Do Not Pay list. The U.S. Department of the Treasury had set up the list of suspicious payees whoshould trigger additional screening.

He said advance screening with the U.S. Department of the Treasury Do Not Pay list could have saved taxpayer money.

Over the last year, Women in Auto Care continued its partnership with Garage Gurus to award five $7,000 cash scholarships totaling $35,000, introduced its largest cash scholarship of $10,000 in partnership with Dorman, awarded 20 toolkits valued at $9,000 each through its continued partnership with NAPA and partnered with Acuity to award an additional 10 toolkits valued at $4,250 each.

For more information about scholarship opportunities, visit autocare.org/women-in-auto-care.

Source: Auto Care Association

“The two new Strike Forces launched today will increase our reach as we continue to pursue fraudsters and recover taxpayer funds, no matter how long it takes.”

— LISA MONACO DEPUTY ATTORNEY GENERAL

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EV Charging Infrastructure Strength in Each U.S. State Analyzed in New Study

By Zachary Visconti Teslarati

Public charging is a common concern for new EV buyers and current owners alike, and local charging infrastructure can depend heavily on where a person lives. In a recent study, one organization looked at each U.S. state to assess the maturity of their local charging infrastructure, demonstrating some of the places where it may be easiest—and hardest—to own an EV.

In a joint study from research firm SBD Automotive and locationdata company Here Technologies, researchers analyzed the number of public charging across all 50 U.S. states and the District of Columbia to determine which had the best and worst charging infrastructures, via Green Car Reports.

The research used data from Here’s EV Charge Points API and the U.S. Department of Energy’s Alternative Fuels Data Center (AFDC.)

The study looked at multiple categories of charger density from 2020-2022, including charging points per road length, average charging power, the state’s EV market share (2022 only), and the number of EV fleets per charging point. Using the category breakdowns, the two parties then assigned scores to states based on these factors.

Washington D.C. ranked first on the index, ahead of state leaders Connecticut, Vermont, Massachusetts, Maryland and Maine. Making up the rest of the top 10 states were New York, Colorado, Rhode Island and California.

The index also includes a simple infographic demonstrating the number of EVs per charging point in 2022. The graphic shows New Jersey as the charging density leader, with states including Florida, Texas, California and many others trailing just behind. Following the study, researchers suggest a rate of one public

charger for every eight or nine EVs. Most EV owners charge their vehicles at home, work or other consistent locations rather than at charging stations. However, anyone planning to use their EV on a road trip or a long commute may need regular access to public charging. With EV adoption rates rapidly increasing, public charging will need to follow to accommodate the increasing number of vehicles on the road— and to prevent current chargers from getting too full.

The study comes after several announcements of automakers switching from Combined Charging System (CCS) charging hardware to Tesla’s North American Charging Standard (NACS) plugs in the U.S. The shift will see vehicle manufacturers such as Ford, GM, Rivian, Honda and more building future cars with the NACS plug, some as soon as next year, which will also give them access to the Tesla Supercharger network.

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EPA Spares Collision Repairers from Reporting Requirements in Proposed Regulation

The U.S. Environmental Protection Agency (EPA) excluded collision repair facilities from its proposal to increase required reporting under a revised Air Emissions Reporting Requirements (AERR) regulation.

The Automotive Service Association (ASA) applauded the move. Without the exclusion, ASA said, the rule would inflict considerable economic costs upon many small businesses while providing the government data of negligible value.

The Small Business Advocacy Review (SBAR) panel, convened by the EPA to assist in developing the proposal, selected ASA to serve as a Small Entity Representative (SER). ASA’s appointment as an SER provided the collision repair industry a platform to offer insight for the recommendations of the SBAR panel, which was comprised of the EPA’s small business advocacy chairperson, the director of the EPA’s Air Quality Assessment Division in the Office of Air Quality Planning and Standards, the administrator of the Office of Information and Regulatory Affairs within the Office of Management Budget, and the chief

counsel for advocacy at the Small Business Administration.

ASA recognizes and supports the federal government’s important role in ensuring the air remains healthy for everyone to breathe. Thousands of collision shops submit emissions data to various government agencies each year. In fact, the EPA already receives much of the same collision industry’s hazardous air pollutants (HAP) data proposed to be added to AERR. After SER meetings with the SBAR panel and submission of comments by ASA, the panel provided EPA more information to better understand the concerns of ASA’s members. The EPA followed with an analysis that, as summarized in the official regulatory proposal, revealed:

“…the collision repair industry… is unique in that it has the most small entities of any industry that the EPA is considering including in the proposed rule…and that much smaller number of the number of largest collision repair facilities (around 2,000) are estimated to fall within the emissions reporting thresholds under consideration. Given that the EPA is already receiving data through states from about 2,300

of such sources, the EPA is unlikely to reduce the number of facilities for which emissions data must be reported below the number it is already receiving. The EPA reviewed other [industries] in this way, but no other [industry] presented a similar situation. In other industries, the EPA either estimates that many more sources would need to report based on these proposed requirements or the EPA lacks sufficient existing emissions data for facilities [from those industries] to perform the same analysis.” Based on this information, the EPA concluded excluding collision repair shops would still allow them to accurately gauge air quality while avoiding unnecessary burdens for small businesses.

“This proposed revision to AERR accounts for the concerns that ASA shared with the EPA,” said ASA Board of Directors Chairman Scott Benavidez, AMAM. “We are encouraged that the EPA appears to have taken our perspective to heart. At the same time, we will remain vigilant and communicative with the EPA to ensure that the exclusion remains in the potential revision’s final iteration.”

Plastic Welding

Polyvance announced the immediate availability of its new budget-friendly 6180 Mini-Fuzer Hot Air Plastic Welding Station. The Mini-Fuzer completes Polyvance’s plastic welder lineup, filling the gap between the 5700HT Mini-Weld airless plastic welder and the professional quality Nitro-Fuzer nitrogen plastic welders.

The Mini-Fuzer includes both a hot air welder and an airless welder for making repairs to a wide variety of plastic materials. The hot air welder can be used to make fast, strong repairs on meltable plastics, and the airless welder can be used to repair thermoset polyurethane parts.

The kit is packaged with 10 plastic welding rod types and stainless steel wire mesh for reinforcement. The Mini-Fuzer is great for repairing virtually any plastic found on cars, trucks, motorcycles, ATVs, kayaks, canoes, recreational vehicles, agricultural equipment and more.

More information about the 6180 Mini-Fuzer Hot Air Plastic Welding Station can be found by visiting www.polyvance.com or by calling 800-633-3047.

Source: Polyvance

Automakers Report Continued Strong Sales in August

Automakers on Sept. 1 began releasing new-vehicle sales results for August.

Subaru

Subaru of America, Inc. reported 13 consecutive months of increased sales with 56,407 vehicles sold for August 2023, a 12.5% increase compared with August 2022 (50,126). SOA also reported yearto-date sales of 410,888, a 15.6% increase compared with the same period in 2022.

In August, Forester was once again the top performer by volume with 15,294 vehicle sales and an increase of 46% over the same month in 2022. Outback sales posted a 33% increase in August, and Crosstrek had a strong showing in the top three with 13,920 vehicle sales. Year to date, WRX posted a 72% increase, Impreza sales increased by 21%, and the BRZ carline posted an increase of 41% compared to the same period in 2022.

Kia

Kia America’s record-shattering sales streak continued as the

brand posted best-ever August sales of 72,147 units, the second highest monthly total in company history and a 9% increase over the previous record set in 2022. August also marks the fourth straight month Kia sales surpassed the 70,000-unit mark.

Sales of Kia’s battery-electric vehicles were up 100% over August 2022 while the brand’s lineup of rugged and capable utility vehicles increased 14% year-over-year. Kia’s retail-only performance of 67,592 units represents 9% growth over the same period last year.

Seven Kia models posted year-over-year sales increases including: Niro (+1,746%); Carnival (+176%); EV6 (+33%); Rio (+32%); Telluride (+13%); Seltos (+1%) and K5 (+1%), with four Kia models achieving best-ever August sales, including: Carnival, EV6, Niro, Telluride. Sales of Kia’s utility vehicles accounted for 72% of the brand’s overall August sales total.

Hyundai

Hyundai Motor America reported total August sales of 65,046 units, a 1% increase compared with

August 2022. Hyundai set total sales records in August for IONIQ 5 (+136%), Santa Fe HEV (+72%), Santa Fe PHEV (+55%), Kona EV (+653%) Tucson HEV (+41%), Tucson PHEV (+150%) and Santa Cruz (+6%). SUVs represented 75% of the sales mix. Hyundai fleet sales were 11.5% of the total volume for the month.

Mazda

Mazda North American Operations (MNAO) reported total August sales of 30,174 vehicles, an increase of 18.7% compared to August 2022. Year-todate sales totaled 244,586 vehicles, an increase of 27.6% compared to the same time last year. With 27 selling days in August, compared to 26 the year prior, the company posted an increase of 14.3% on a Daily Selling Rate (DSR) basis.

CPO sales totaled 5,752 vehicles in August, an increase of 26% compared to August 2022.

The CX-30 and CX-90 PHEV achieved best-ever August sales, with 6,630 and 1,700 vehicles sold, respectively.

Source: Subaru, Kia, Hyundai, Mazda

Stellantis Partners With Charge Enterprises

Stellantis announced its partnership with Charge Enterprises, Inc., in which Charge has become an EV charging installation partner for Stellantis’ 2,600+ U.S. dealer network. Charge becomes the fourth recommended partner for dealer EV readiness for Stellantis dealers across the U.S., joining Future Energy, Vehya and AGI.

In another key step to ready its 2,600-plus dealerships for the automotive industry’s electrification plans, Stellantis is partnering with Charge Enterprises to support implementation of its required timeline. Charge differentiates itself with more than 150 years of automotive OEM leadership expertise to enhance the dealers’ experience and support the requirements to provide infrastructure implementation. As an experienced infrastructure partner, Charge’s client education, project management, design, engineering and installation will provide a full-service solution for dealers.

Source: Stellantis

Farmers Insurance Laying Off 11% of Workforce, Citing Industry Challenges

By Ezra Amacher Insurance Journal

Farmers Insurance announced it will part ways with approximately 2,400 employees—11% of its workforce across all lines of business.

“Decisions like these are never easy, and we are committed to doing our best to support those impacted by these changes in the days and weeks to come,” Raul Vargas, president and CEO of Farmers Group, said in a statement Aug. 28.

The Los Angeles-based insurer said the moves are being made to better position itself for longterm profitability by creating a more streamlined organizational structure, and follow a thorough evaluation and reduction of operational expenses across the company.

“Given the existing conditions of the insurance industry and the impact they are having on our business, we need to take decisive actions today to better position Farmers for future success,” Vargas said.

Farmers, one of the country’s largest providers of home, auto and small business insurance, said it would in the future share details of a plan to “reinvent how insurance is delivered, simplifying systems and introducing innovation” for employees as well as its exclusive and independent agents.

UAF Awards Scholarships For 2023-24

as 100,000 homeowner, auto and umbrella policies.

In July, the carrier announced it would limit new homeowners insurance policies in California, citing higher costs and wildfire risks. Another plan to issue thousands of nonrenewals to Georgia homeowners had to be revisited thanks to state law.

Vargas said in a statement Farmers must manage risk and prudently align its costs as the industry continues to face macroeconomic challenges.

The University of the Aftermarket Foundation (UAF) has awarded 378 scholarships to students throughout the country, totaling $640,250 for the upcoming school year. A complete list of scholarship recipients can be found at AutomotiveScholarships. com/scholarship-alumni.

The layoffs come after Farmers has pulled back from Florida and California in recent months.

Farmers said in June it would halt sales of new homeowners policies in Florida, citing higher costs. In July, Farmers advised the Florida Office of Insurance Regulation it would further reduce business in the state by discontinuing Farmers-branded auto, home and umbrella policies. The pullback could affect as many

“Our leaner structure will make us more nimble and better able to pursue opportunities for growth and ultimately make Farmers more responsive to the needs of our insured customers and agents,” said Vargas.

Vargas, who took over as CEO at the start of the year, recently ordered workers to return to the office in a hybrid model, reversing the company’s policy on allowing most workers to do their jobs from home. Employees within 50 miles of a Farmers office must come in to work at least three days per week starting in September.

Those awarded with scholarships will be attending a two-year or fouryear college or university or an accredited automotive vocational program. While the majority of the students are studying to become mechanical, collision or heavyduty repair professionals, others are pursuing degrees in such fields as business, engineering and IT/ cybersecurity that will lead to a career in the automotive aftermarket. In addition, many named scholarships were awarded on behalf of a variety of individuals and organizations.

To be considered, scholarship candidates applied online. Once the teams of volunteer scholarship reviewers evaluated completed applications, recipients and their corresponding schools were notified of the awards.

Source: University of the Aftermarket Foundation

AGI To Support Stellantis Dealerships’ EV Charging

Stellantis and its U.S. dealership network are driving toward their electrified future. Working with its 2,600-plus dealers, the company is focused on the transition to EV sales and service.

The addition of AGI’s electrical engineering, project management, fabrication and maintenance capabilities will provide an additional significant resource for Stellantis dealers to help accelerate their electricvehicle (EV) readiness. The move adds AGI to the Stellantis U.S. roster of EV infrastructure and training partners, including Future Energy and Vehya.

“As we accelerate the drive toward EVs, Stellantis is in full-execution mode with an electrification strategy designed specifically to address the needs of our dealership network,” said U.S. Head of Sales Jeff Kommor “We are working lockstep with our national dealer council to develop and support their longterm plans during this industry-

changing transition. From business operations and inventory management to service centers and employee culture, our goal is to work directly with our dealers to best prepare for, be successful in and address any challenges they may face as the automotive industry continues to move toward electrification.”

“Stellantis recognizes the importance of dealer EV readiness and customer experience, both at the dealership level and as a leading global OEM. With the push toward electrification, having the right electric vehicle supply equipment (EVSE) for charging, installed in the optimal location and with continuous uptime and in clean, proper working order is critical to delivering this overall experience,” said Dave Clower, SVP and GM of AGI’s Electrical Lighting and Maintenance Division. “AGI has been helping our customers build out EV charging capabilities for nearly a decade, and as one of the leading EVSE

providers in the nation we are excited to expand our relationship with Stellantis dealers as an approved, turnkey EV charging solutions provider.”

Stellantis unveiled its strategic plan for the coming decade, Drive Forward 2023, that will drive Stellantis employees to be “second to none” in value creation for all stakeholders. Stellantis has committed to becoming the industry champion in the fight against climate change, reaching carbon net zero emissions by 2038. As part of that leadership, the company plans to offer more than 25 BEVs by 2030.

Stellantis is one of seven world’s leading automakers, including BMW Group, General Motors, Honda, Hyundai, Kia and Mercedes-Benz Group, creating a joint venture to accelerate the transition to electric vehicles in North America by making EV charging more convenient, accessible and reliable.

Source: Stellantis

www.autobodynews.com

White House Announces $15.5 Billion To Support Transition To EVs

The U.S. Department of Energy (DOE) on Aug. 31 announced a $15.5 billion package of funding and loans primarily focused on retooling existing factories for the transition to electric vehicles (EVs), supporting good jobs and a just transition to EVs, as part of President Joe Biden’s Investing in America agenda.

This includes making available $2 billion in grants and up to $10

Program, higher scores will be given to projects likely to retain collective bargaining agreements and/or those that have an existing highquality, high-wage hourly production workforce, such as applicants that currently pay top quartile wages in their industry.

The DOE also announced it will make available $3.5 billion in funding to expand domestic manufacturing

commitment to helping retain and expand high-paying manufacturing jobs while empowering workers to have a strong voice in and capture the economic benefits of the clean energy transition. The Investing in America agenda is also enhancing national security by building up the domestic supply chains necessary to reach the administration’s ambitious climate goals.

“President Biden is investing in the workforce and factories that made our country a global manufacturing powerhouse,” said U.S. Secretary of Energy Jennifer M. Granholm. “Today’s announcements show that President Biden understands that building the cars of the future also necessitates helping the communities challenged by the transition away from the internal combustion engine.”

billion funding opportunity to spur the conversion of long-standing facilities to manufacture electric vehicles and components. Supported by Biden’s Inflation Reduction Act, the Domestic Manufacturing Conversion Grants for electrified vehicles program will provide cost-shared grants for domestic production of efficient hybrid, plug-in electric hybrid, plug-in electric drive and hydrogen fuel cell electric vehicles.

This program will expand manufacturing of light-, medium- and heavy-duty EVs and components and support commercial facilities including those for vehicle assembly, component assembly and related vehicle part manufacturing.

billion in loans to support automotive manufacturing conversion projects that retain high-quality jobs in communities that currently host these manufacturing facilities.

In the Domestic Conversion Grant

of EV batteries and the nation’s grid, as well for battery materials and components currently imported from other countries.

Together, these federal investments underscore Biden’s deep

Depending on their capital needs, manufacturers can apply to receive assistance via financial grants through DOE’s Office of Manufacturing and Energy Supply Chains (MESC) or preferable debt financing through DOE’s Loan Program Office.

Converting and Retrofitting America’s Manufacturing Plants

DOE announced a new $2

The program aims to support a just transition for workers and communities in the transition to electrified transportation, with particular attention to communities supporting facilities with longer histories in automotive manufacturing. Preference will also be given to projects that commit to pay high wages for production workers and maintain collective bargaining agreements.

Projects selected for this funding must also contribute to Biden’s Justice40 Initiative, which aims to

advance diversity, equity, inclusion and accessibility in America’s workforce and ensure every community benefits from the transition to a clean energy future. This funding supports goals and targets detailed in the 100-day reviews under “America’s Supply Chains and the Federal Consortium for Advanced Batteries’ National Blueprint for Lithium Batteries,” an executive order which provides a path to building a strong domestic battery supply chain and accelerating the development of a robust, secure and equitable domestic industrial base by 2030.

Concept papers are due Oct. 2 and the deadline for full applications is Dec. 7.

Leveraging Loan Authority for Automotive Manufacturing Conversion Projects

DOE is also making up to $10 billion in loan authority available for applications under the Advanced Technology Vehicles Manufacturing Loan Program for automotive manufacturing conversion projects that retain highquality jobs in communities that currently host manufacturing facilities. Examples include retaining high wages and benefits, including workplace rights, or commitments such as keeping the existing facility open until a new facility is complete, in the case of facility replacement projects.

For projects that seek financing to convert or directly replace an existing factory that has high-quality jobs, DOE will assess the projected economic impacts of the facility conversion relative to the existing facility, including factors such as contribution to the local economy, employment history, anticipated employment and duration of its existence.

Bolstering American Battery Manufacturing, Strengthening Domestic Supply Chains

DOE also announced its intent to invest approximately $3.5 billion to boost production of advanced batteries and battery materials critical to rapidly growing clean energy industries of the future, including EVs and energy storage.

This notice of intent represents the second round of funding for battery materials processing and battery manufacturing grants to support the creation of new, retrofitted and expanded domestic commercial facilities for battery materials, battery components and cell manufacturing.

Both the conversion grant funding opportunity and battery manufacturing notice of intent will be administered by MESC. Conversion Project loans are made available by ATVM, administered by LPO.

Source: U.S. Department of Energy

Rivian Brings Former Porsche North America CEO Into Its Fold

By Auto Remarketing Staff

Former Porsche Cars North America president and CEO Kjell Gruner has joined electric vehicle manufacturer Rivian Automotive as chief commercial officer and president of business growth, Rivian announced Sept. 1. Gruner reports directly to Rivian founder and CEO RJ Scaringe and oversees the company’s commercial functions, including sales, marketing, customer care, delivery, service and fleet.

Before his tenure with Porsche’s North American operation, Gruner was the German automaker’s global vice president marketing and chief marketing officer, responsible for development of the global Porsche brand, marketing and product.

He has also served as director of strategy for Mercedes-Benz.

“We will rely on Kjell’s talent and experience as we position ourselves for growth domestically and internationally, the launch of a new platform in R2 at a

new facility, and the continued success of our commercial vehicle line,” Scaringe said in a news release. “I look forward to working closely together as we tackle this next great wave of opportunity.”

Gruner said he is coming to Rivian at an “important time in its success story,” as the company has created “an exceptional brand” with its R1T pickup, R1S SUV and “category-defining” commercial van.

“As we build a strong brand,” he said, “I look forward to charting paths into new markets, building new partnerships and customer experiences, and engaging with our community while constantly embracing a clear and consistent strategy for the future.”

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BMW, Ford, Honda Partnering To Create New Company To Optimize EV Grid Services

BMW Group, Ford Motor Company and American Honda Motor Co., Inc. on Sept. 12 announced they have entered into an agreement to create ChargeScape, LLC, a new equally-owned company that will create a single, cost-effective platform connecting electric utilities, automakers and interested electric vehicle customers.

Benefiting both EV customers and the electric utility industry in the U.S. and Canada, ChargeScape will unlock entirely new value that EVs can provide to the electric grid, while enabling EV customers to earn financial benefits through a variety of managed charging and energy-sharing services never before possible with traditional gasolinepowered vehicles.

The closing of the transaction and subsequent formation of ChargeScape is pending regulatory approvals, with the company expected to be operational early next year.

Building on years of OVGIP crossindustry collaboration, ChargeScape’s single platform will eliminate the need for individual integrations between each automotive brand and each electric utility. ChargeScape’s platform will give electric utilities

access to EV battery energy across a wide pool of EVs.

Participating EV customers will have the potential to earn financial benefits by charging at “grid-friendly” times through flexible and managed schedules. Electric vehicle customers will also eventually have the opportunity for even more significant impact by sharing the energy stored in their EV batteries with the grid during times of peak demand through vehicle-to-grid (V2G) applications.

ChargeScape will enable the smart use of plugged-in EV batteries by securely providing energy data to electric utilities and system operators like aggregated demand response, alignment of charging and EV battery use with off-peak, low-cost hours and the availability of high renewable energy. Due to the efficient integration with participating automakers and the anticipation of high levels of EV customer enrollment, these energy services are expected to be a costefficient, operational benefit for electric utilities.

Transformational Opportunity for EV Customers and Electric Utilities

The development of this project comes at a time when EV sales and infrastructure growth are ramping up

quickly, bringing new opportunities to address challenges for the electric grid. More EVs on the road means increased electricity demand on utilities to charge them. ChargeScape aims to provide energy management services to help support grid resiliency while looking ahead to the future of V2G capabilities that will benefit both EV customers and electric utilities.

Additionally, ChargeScape will play a role in helping to decarbonize the grid. The company’s efforts will reduce EV customers’ personal carbon footprints by using electricity that comes from more readily available renewable energy sources, such as wind or solar. While seamless integration between EV customers and utilities will be key to energy management success, participating EV customers will always remain in control of their charging and energy decisions.

“Electric grid reliability and sustainability are the foundation for an EV powered future,” said Thomas Ruemenapp, vice president, engineering, BMW of North America, LLC. “ChargeScape aims to accelerate the expansion of smart charging and vehicle-to-everything solutions all over the country, while increasing

customer benefits, supporting the stability of the grid and helping to maximize renewable energy usage. We’re proud to be a founding member of ChargeScape and are looking forward to the opportunities this collaboration will create.”

“Electric vehicles are unlocking entirely new benefits for customers that can save them money while supporting grid resiliency and increase the use of clean, renewable energy,” said Bill Crider, global head of charging and energy services, Ford Motor Company. “ChargeScape will help accelerate the true potential of the EV revolution by providing significant benefits to both utilities and EV customers through smart vehicle-to-grid services.”

“As Honda seeks to achieve our global goal of carbon neutrality, we are counting on this platform to create new value for our customers by connecting EVs to electric utilities, strengthening grid resources and reducing CO2 emissions,” said Jay Joseph, vice president of sustainability and business development, American Honda Motor Co., Inc. “With automakers accelerating toward the electrified future, we must find solutions like ChargeScape that enable all

stakeholders to work together for the good of our customers, society and our industry by enabling greater use of renewable energy for and from mobility.”

Benefits of Working Together

ChargeScape, along with the work done to date through OVGIP, will bring managed charging benefits to more EV customers and can eliminate marketing and outreach costs for utilities trying to reach their individual customer bases. BMW Group, Ford Motor Company and American Honda have direct, multichannel communication with their EV customers, solving a central problem for utilities that typically do not know or have an easy and cost-effective

way to identify the EV customers in their service territory.

Additionally, by leveraging automaker telematics, ChargeScape intends to provide managed charge scheduling through vehicle connectivity without requiring WiFi-enabled charging stations. This will support the many EV customers who do not use “smart” chargers at home, as their EVs would otherwise be unreachable for grid services.

The three founding members welcome other automakers to join in and fully unlock opportunities provided by ChargeScape’s grid service offerings once the company is fully operational.

Source: Ford

Ford Mustang Mach-E Recall Under NHTSA Investigation

By Maria Merano Teslarati

Ford is working with the National Highway Traffic Safety Administration (NHTSA) while it investigates Mustang Mach-E recalls affecting 2021 and 2022 model years.

The automaker recalled the Mustang Mach-E allelectric SUV in June 2022.

According to the official NHTSA documents, the Ford Mustang Mach-E’s June 2022 recall concerned “an overheated high-voltage battery contractor [that] may cause the vehicle to lose drive power, increasing the risk of a crash.”

The recall affected 48,924 Mach-E units. Ford initiated the recall and notified Mustang Mach-E owners affected by the recall. The

experienced OEM decided to remedy the issue through a software update, free of charge.

Recently, the NHTSA opened an investigation into Ford’s remedy for the Mustang Mach-E’s overheated highvoltage battery contractor issue. It opened a recall query, investigating 64,000 Mach-E EVs that received “recall fixes,” presumably the software updates that would remedy the battery issue.

Some Mustang Mach-E owners submitted complaints to the NHTSA regarding Ford’s proposed remedy to the battery-related recall in 2022. One Mach-E owner told Reuters the EV’s high voltage battery junction box failed after receiving the software update Ford believed would fix the battery issue.

New-Car Prices Virtually Flat Year Over Year Due To Declining EV Prices

The average price Americans paid for a new vehicle in August was virtually flat compared to one year ago, as higher inventory levels and increased incentives held year-over-year price gains in check.

The average transaction price of a new vehicle in August was $48,451, up only $42 from one year ago, according to Kelley Blue Book, a Cox Automotive company. Prices increased 0.6% ($286) from July’s revised ATP of $48,165. Transaction prices are now down 2.4%, or $1,212, from the start of the year, the largest decrease in the past decade.

“After a tumultuous last few years in the automotive marketplace, now we are seeing new-vehicle pricing trends hold steady,” said Rebecca Rydzewski , research manager at Cox Automotive. “Dealers and automakers are feeling price pressure, and with high auto loan rates and growing inventory levels, new-vehicle prices seem to have hit a ceiling, at least for now. The very real potential for a UAW strike may impact some product lines, but with the current inventory levels in place, we don’t expect a short-lived strike to impact consumer prices in any meaningful way, at least in the

near term.”

Led mostly by aggressive price cuts from Tesla, luxury vehicle prices in August were down 3.3% year over year. Tesla ATPs have plummeted 19.5% compared to August 2022 as the brand pushes for higher volume. Tesla Model 3 prices are down more than 21% year over year. Luxury vehicle incentive levels also have significantly increased year over year, rising from an estimated 1.9% of ATP to 5.3% in August. Luxury vehicle sales in August were up 23% year over year, helping to push overall industry volume higher by more than 16%. During the same timeframe, non-luxury sales were higher by 15%.

Non-Luxury Vehicle Prices Increase Less Than 1% Year Over Year

The average price paid for a new nonluxury vehicle in August was $44,827, an increase of only 0.7% from one year ago. Compared to last month, non-luxury prices were down $169. The average incentive spend in the non-luxury segment was 4.7% of ATP in August, up from 2.3% one year ago. Month over month, incentive spending was up 9.5%, increasing from 4.3% of ATP to 4.7%.

Only three vehicle segments had

average transaction prices below $30,000 in August: compact cars, subcompact cars and subcompact SUVs. All three segments saw monthover-month price declines. August’s lowest priced vehicles in the U.S. market were the Mitsubishi Mirage and Kia Rio, and both are expected to be discontinued in the coming years as the market shifts to compact SUVs. The three best-selling segments in the market---midsize SUVs, compact SUVs and full-size pickup trucks--accounted for 45% of sales volume in August and had ATPs of $46,381, $35,688 and $65,567, respectively.

Average Luxury Prices Down Year Over Year, Largest Decline in a Decade

While luxury vehicle prices in August increased modestly over July, prices were down 3.3% year over year to $64,107. Since the start of 2023, luxury prices have declined by more than 4%. Overall, the luxury segment continued to deliver strong results in August, holding 18.8% share of the U.S. market.

Tesla price cuts have offset price gains by many luxury automakers. Audi, BMW and Mercedes-Benz all booked year-over-year price increases in August, with Audi and

Mercedes-Benz ATPs up more than 10%. Cadillac, Land Rover, Lexus and Lincoln also posted price increases. Brands that posted year-over-year price declines included Buick, INFINITI, Jaguar and Volvo.

EV Prices Continue to Decline EV prices continue to fall, led again by market leader Tesla. In August, the average price paid for an electric vehicle was $53,376, down from $53,633 in July and down from more than $65,000 one year ago. Incentives for EVs in August were 8.1% of ATP, or $4,298. Tesla price declines are driving market prices lower. In August, Model 3 transaction prices were down 21% year over year, while Model S was down 17%, Model Y dropped 16%, and Model X was down 13%.

At the start of September, EV availability (as measured by days’ supply) was well above the industry average as product availability and EV production rapidly increases.

According to the Q3 2023 Cox Automotive Dealers Sentiment Index, franchised automobile dealers have declining expectations for EV sales in the coming months.

Cox Automotive Chief Economist Jonathan Smoke noted, “Dealers are realizing this is not going to be an

Connecticut

BMW of Darien

Darien

203-328-1325

203-978-0043 Fax

M-F 8am-5pm wholesale@bmwdarien.com

BMW of Ridgefield

Ridgefield

203-438-0413

203-894-8956 Fax

M-F 7:30am-5pm parts@bmwofridgefield.com

BMW of Waterbury

Waterbury

844-895-6839

860-274-5471

860-274-0617 Fax

M-F 7:30am-5:30pm Sat 7:30am-4pm John.musco@hoffmanauto.com

Maryland

BMW of Catonsville Catonsville

855-996-2906

410-818-2600 Fax

M-F 8am-5pm www.bmwofcatonsville.com

BMW of Silver Spring

Silver Spring

301-890-3015

800-288-6982

301-890-3748 Fax

M-F 7:30am-5pm

wholesaless@mileone.com www.bmwofsilverspring.com

New Hampshire

BMW of Stratham

Stratham 800-989-5200

vfollansbee@group1auto.com www.bmwofstratham.com

New Jersey

BMW of Bloomfield Bloomfield 888-261-6471

973-748-8373

M-F 8am-5pm Sat 8am-4:30pm psantos@dchusa.com

BMW of Morristown Morristown

973-796-3145

973-796-3146 Fax

M-F 8am-6pm

wholesaleparts.bmw@openroad.com www.bmwofmorristown.com

BMW of Newton Newton

973-579-6020

973-579-6702 Fax

M-F 8am-5:30pm www.bmwnewton.com

Circle BMW Eatontown

732-440-1238

732-440-1239 Fax

M-F 7:30am-5pm Sat 8am-3pm Wholesale@circlebmw.com www.circlebmw.com

Park Ave. BMW South Hackensack 888-349-5168

201-291-2376 Fax

M-F 8am-5pm Sat 8am-4pm al@parkavebmw.com www.parkavebmw.com

New York

BMW of Bayside Bayside

516-304-3733

516-570-4268 Fax

M-Sat 8am-5pm

bmwparts@bmwbayside.com www.bmwbayside.com

Competition BMW St. James

631-724-3322

631-265-0501 Fax

M-F 8am-5pm Sat 8am-4:30pm asolla@competitionbmw.com www.competitionbmw.com

Habberstad BMW Huntington Station

631-271-7488

631-271-7931 Fax

M-F 8am-5pm Sat 8am-4pm parts@habberstadbmw.com

Keeler BMW Latham

877-553-3909 518-785-4197

518-785-4710 Fax

M-F 7:30am-6pm Sat 8am-4pm bmwparts@keeler.com www.keelerbmw.com

Pennsylvania Apple BMW York 717-849-6597

717-843-2948 Fax

M-F 7am-5pm Sat 8am-4pm applebmwparts@appleauto1.com www.applebmwofyork.com

Rhode Island

BMW of Newport Middletown 401-847-9600

401-841-0680 Fax

M-F 7:30am-5:30pm

gromani@metromotorgroup.com wwwbmwofnewport.com

©2023 BMW of North America, LLC. The BMW name, model names and logo are registered trademarks.

easy road in the short term, especially for some brands. However, the pressure dealers feel is from oversupply rather than a lack of demand. I see this as a natural speed bump and an expected part of growth. The No. 1 issue for consumers is price, and that’s a barrier even to considering an electric vehicle. As an economist, I can confidently predict that surplus inventory and increased competition will eventually drive down prices, which will help with EV consideration and adoption.”

Auto Incentives Offered by Manufacturers Reach One-Year

High Incentives averaged $2,365 in August to reach the highest point in a year,

increasing to 4.9% of ATP compared to 4.5% in July. While August incentives increased by $221 month over month, they remain historically low. For comparison, Kelley Blue Book estimates incentives averaged 10.8% of ATP in August 2020 and 10.5% in August 2019.

The high-end luxury car segment had the highest incentives in August 2023 at 10.1% of ATP, followed by electric vehicles at 8.1%, luxury cars at 8.0%, entry-level luxury cars at 7.3% and full-size pickup trucks at 6.1%. Vans, high-performance cars, and small and midsize pickup trucks had some of the lowest incentives in August.

Stall

EVgo Inc., one of the nation’s largest public fast charging networks for electric vehicles, and General Motors have surpassed 1,000 fast charging stalls as part of their longstanding collaboration to expand fast charging infrastructure. First announced in 2020 and expanded upon in 2021, the collaboration will lead to the development and installation of 3,250 DC fast charging stalls in major metro markets.

To date, EVgo and GM have opened fast charging stalls across nearly 230 locations in 39 markets covering 27 states, with the majority featuring highpower 350kW fast charging. EVgo and GM are working together to broaden access to public charging where EV drivers already spend time, such as grocery stores, retail centers and city centers, while also serving the need for customers who are unable to charge at home or work, such as renters and those living in multifamily dwellings. For more information, visit www.evgo.com.

Source: GM

www.autobodynews.com

Source: Kelley Blue Book

TRUST FORD PARTS

CERTIFIED PARTS WHOLESALING DEALERS

Hoffman Ford Lincoln

EAST HARTFORD

860-282-0861

860-290-6336 Fax

Hours: M-F 7-5:30 Sat 7:30am-3:30pm fordparts@hoffmanauto.com

Packer Norris Parts BALTIMORE

855-767-7278

410-574-8305

410-574-8389 Fax

Hours: M-F 7-5:30; Sat 8-3 www.packernorrisparts.com

888-754-3380

508-830-1650

508-830-1658 Fax

Hours: M-F 7:30-5; Sat 7:30-4 www.buycolonialford.com

Sarat Ford Lincoln AGAWAM

413-786-4474

413-789-3715 Fax

Hours:

www.saratford.net

Ciocca Parts Warehouse Ford FLEMINGTON 800-221-1256

908-782-1795 Fax

Hours: M-F 7:30-5; Sat 8-3 www.njparts.com

Malouf

NORTH BRUNSWICK

800-959-6256

732-951-1429 Fax

Hours: M-F 8-5; Sat 8-1 fordparts@malouf.com www.maloufparts.com

Nielsen Ford SUSSEX

973-702-4296

973-875-7016 Fax

Hours: M-F 8-6; Sat 8-3:30 gbraden@nielsenford.com

Biener Ford

GREAT NECK

516-466-6406

516-407-3537 Fax

Hours: M-F 8-5 kshakur@bienerford.com www.bienerford.com

Schultz Ford Lincoln NANUET

845-623-5111

845-624-0075 Fax

Hours: M-F 7-12, 12:45-5:30; Sat 8-12 parts@schultzflm.com

Whittaker Ford WILLIAMSON

315-589-0117

315-589-2344 Fax

Hours: M-F 7:30-5 bobp@whittakerford.com

New Holland Ford NEW HOLLAND

800-367-3232

717-354-9633 Fax

Hours: M-F 7-5:30

Colonial Ford of Plymouth PLYMOUTH

Ford Lincoln Mercury

The only parts that perform as great as they look. Give your customers the power to drive a vehicle you’re both proud of. These trusted Ford dealers below have the OEM parts you need. Place your order today. NEW

By Juan Torres SEMA

The 2023 SEMA Show New Products Showcase, the world’s largest display of new automotive aftermarket products, is relocating to the North Hall of the Las Vegas Convention Center. Accessible exclusively to SEMA Showgoers during the Oct. 31-Nov. 3 trade show, the New Products Showcase is the top buyer and media destination and serves as a one-stop shop to easily discover thousands of the hottest products in the industry.

“The New Products Showcase is the most comprehensive collection of what is coming next in the automotive industry, providing attendees a virtual glimpse into the future of the market,” said SEMA Vice President of Events Tom Gattuso. “It is where SEMA Show attendees can also envision how to utilize the latest products and services in their own businesses by learning details about the products, including the exhibitor’s booth number, so they connect directly with the manufacturer

on the Show floor. Exhibitors can maximize their ROI by participating in the New Products Showcase, which results in increased brand exposure and more visitors to their booths.”

All SEMA Show exhibitors qualify to submit one New Products Showcase entry at no cost, and they can enter additional products at a cost of $95 before Oct. 6 and $150 after. There is no limit to the number of entries a company can submit. Learn more and get involved at semashow. com/newproducts.

All New Products Showcase entries receive the added benefit of being featured in SEMA News, listed in the SEMA Show app and possibly winning multiple Best New Product awards, which are presented in 18 categories, including electric vehicle (EV) and advanced driver-assistance systems (ADAS), during the official SEMA Show Kickoff Breakfast on Oct. 31.

“The New Products Showcase provides exhibitors a great opportunity to generate leads and exposure for very little cost,

of

especially if they take advantage of early deadlines,” added SEMA Trade Show Director Andy Tompkins. “Having access to thousands of products in one location makes trend-spotting easy for buyers and media. Plus, our mobile app allows attendees to ‘favorite’ products so they can

automotive specialty-equipment industry. It is the place where professionals come to connect with product experts from the exhibiting companies for quality one-on-one discussions, demos and presentations.

SEMA Show management is dedicated to making the event as cost-effective as possible for all. Registration is $60 through Sept. 29 and $120 after that date.

maximize their time at the Show and use the app as a year-round resource. It is like putting the future in your pocket.”

Register for the SEMA Show

The 2023 SEMA Show, taking place Oct. 31-Nov. 3 at the Las Vegas Convention Center, is the ultimate business gathering for the

Registering early allows attendees to take advantage of the best rates and receive all the necessary information for planning their SEMA Show experience. Early registration also ensures that attendees will receive their badges in the mail before this year’s event.

Get started on your road to the 2023 SEMA Show by registering today at SEMAShow.com/register!

To learn more or to register to attend the 2023 SEMA Show, visit semashow.com.

Source: SEMA

CONNECTICUT

Napoli Indoor Kia Milford

203-876-3331

(203) 876-3325 Fax

8am-6pm Mon-Fri

paulc@napolimotors.com

Gary Rome Kia Enfield

860-253-5095

(860) 265-2674 Fax

8am-7pm Mon-Thu 8am-5pm Fri; 8am-4pm Sat parts@garyromekia.com

MASSACHUSETTS

Kia of Attleboro South Attleboro

508-761-9300

(508) 761-0768 Fax

8am-8pm Mon, Wed; 8am-5pm Tue, Thu, Fri 8am-4pm Sat frank@courtesyma.com www.courtesyma.com

Lev Kia of Framingham

Framingham

800-462-1014

(508) 626-1585 Fax

7:30am-6pm Mon-Fri

parts@levkia.com

MARYLAND

Bob Bell Kia Baltimore

800-638-4967

(410) 285-1376 Fax

7am-7pm Mon-Fri

7am-5pm Sat

smelson@bobbell.com

NEW JERSEY

Liberty Kia Ramsey

201-818-8995

(201) 783-8848 Fax

8am-5pm Mon-Sat

joel@libertykiaofnj.com www.libertykiaofnj.com

NEW YORK

Kia of Middletown

New Hampton

845-374-6575

(845) 374-4718 Fax

8am-5pm Mon-Fri

8am-3pm Sat

nissankiaofmiddletownparts@yahoo.com www.kiaofmiddletown.com

Northstar Kia

Long Island City

(718) 683-5300

(718) 489-9889 Fax

M-F 7:30am-5pm; Sat 8am-2pm www.northstarkiany.com

Yonkers Kia

Yonkers

914-268-0279

(914) 652-7665 Fax 7:30am-8pm

PENNSYLVANIA

Brown Daub Kia

Easton

610-829-3020

(484) 546-0292 Fax

7am-5pm Mon-Fri 7am-3pm Sat

parts@browndaubkia.com

www.browndaubkia.com

Outten Kia

Hamburg

610-562-4166

(610) 562-9436 Fax

7:30am-5pm Mon-Fri 8am-12pm Sat

rwagner@outtencars.com

www.outtenkia.com

VERMONT

Berlin City Kia Williston

800-684-5779

(303) 928-6905 Fax

6am-6pm Mon, Wed, Fri 6am-7pm Tue, Thu 7am-3pm Sat

ableau@berlincity.com

*Kia Genuine replacement parts sold but not installed by an Authorized Kia Dealer are covered for 12 months from purchase date, regardless of mileage, for the part only, and any labor charge is the consumer’s responsibility.

Genuine Kia Parts* are specifically manufactured from original engineering specs to ensure the same exceptional quality, performance and safety as when you first drove your Kia off the lot. Plus, they’re covered by our 12-month Replacement Parts Limited Warranty.

U.S. Regulators Say 52 Million ARC Airbag Inflators Should Be Recalled

By Sebastien Bell CarScoops

American regulators announced Sept. 6 their initial finding that vehicles equipped with 52 million airbags made by ARC and Delphi should be recalled. The decision will be followed by a public meeting where a final decision on a recall will be reached.

The recall relates to vehicles equipped with ARC-designed airbags produced between 2000 and 2018. Seven injuries, among them one fatality, relating to an alleged manufacturing defect have been recorded in the U.S., according to the National Highway Traffic Safety Administration (NHTSA).

The fault occurs when the airbags expand, which can cause excess welding slag to be blown off the inflator and into vehicle occupants, increasing the risk of grievous injury. NHTSA recommended a recall earlier this year, but ARC declined, claiming the incidents

were so infrequent they do not “support a finding that a systemic and prevalent defect exists.”

Motors was among them, in May agreeing to fix nearly 1 million vehicles because of their use of the airbag, following an accident in March that led to facial injuries for the driver.

Mitchell, an Enlyte company, on Aug. 24 announced the availability of a new feature in Mitchell Cloud Estimating that automatically detects a completed scan or calibration and gives users the ability to quickly add it as a line on the collision-damage appraisal.

NHTSA countered it has precedent for calling such a recall, thanks to the Takata airbag incident. It added “airbag inflators that rupture when commanded to deploy are plainly defective, as they both fail to protect vehicle occupants as they should, and, themselves, pose an unreasonable risk of serious injury or death.”

Despite ARC’s resistance to a recall, the airbags it and Delphi, under license, made have already been recalled by at least four automakers. General

In addition to GM, another 11 automakers used the airbags in their vehicles, including Ford, Hyundai, Mercedes, Tesla, Porsche, Stellantis, Toyota and Volkswagen. Although it previously estimated there were 67 million airbags to recall, NHTSA said it now believes some automakers overreported their numbers, and just 52 million airbags are in the field.

To determine if they should be recalled, a public hearing will be held Oct. 5. There, ARC and other interested parties will have an opportunity to present their cases, after which NHTSA will decide whether or not to compel the manufacturer to file a notice of the safety defect, which will lead automakers that used the part to recall subject vehicles.

This enhanced integration between carrier and shop workflows helps ensure estimates include the appropriate diagnostic procedures performed. It is also designed to assist independent, staff and shop appraisers with maintaining accurate records while giving vehicle owners added visibility into the repair work completed.

When configured, the new feature automatically detects diagnostic procedures performed on the vehicle with a Mitchell Diagnostics device and indexes the related scan and calibration documents associated with a claim. Then, in the estimating system, it surfaces a list of available scan and calibration operations related to the automobile.

Source: Mitchell

MARYLAND

Audi Silver Spring Silver Spring

301.890.3015

800.288.6982

301.890.3748 Fax

M-F 7:30am-5pm wholesaless@mileone.com www.audisilverspring.com

MASSACHUSETTS

Audi Shrewsbury Shrewsbury

888.751.7214

508.581.5880

508.845.1642 Fax

M-F 7:30am-5pm audiwholesaleparts@mcgovernauto.com

NEW JERSEY

Audi Meadowlands North Bergen

201.408.2085

201.223.7842 Fax

M-F 7am-6pm Sat 8am-2pm jpooler@bbmcc.com

Bell Audi Edison 732.396.9630

732.396.9090 Fax

M-F 8am-5pm Sat 8am-4pm dmcsorley@bellaudi.com

DCH Millburn Audi Maplewood

800.553.9250

973.762.2381 Fax

M-F 7:30am-6pm Sat 7:30am-4pm ddipalma@dchusa.com www.dchmillburnaudi.com

Ciocca Parts Warehouse Audi Flemington

800.221.1256

908.782.1795 Fax

M-F 7:30am-5pm

Sat 8am-12pm www.njparts.com

Paul Miller Audi

Parsippany

862.277.0009

973.575.5911 Fax

M-F 8am-6pm Sat 8am-5pm www.paulmilleraudi.com

Audiparts@paulmiller.com

NEW YORK

Audi Southampton Southampton

631.204.2565

Tue-Sat 8am-5pm parts@audisouthampton.com www.audisouthampton.com

Biener Audi

Great Neck

516.487.0127

516.829.4821 Fax

M-F 8am-4:30pm Sat 8am-4pm www.bieneraudi.com alutchman@biener.com rfeyjoo@biener.com parts@biener.com

PENNSYLVANIA

Audi Devon Devon

610.263.7026

610.263.7027

610.688.1742 Fax

M-F 7:30am-6pm Sat 9am-4pm

www.audidevon.com

bnawn@audidevon.com

wmohler@audidevon.com

Regardless of the age of your customer’s Audi, Audi dealers have access to over 200,000 part numbers and are supported by a nationwide network of distribution centers to help ensure non-stocked parts are delivered the next day.

Order Audi Genuine Parts from these select dealers.

Audi Part Professionals are exper ts on collision par ts, replacement components and mechanical items.

NHTSA Proposes Seat Belt Warning System Expansion

The U.S. Department of Transportation’s National Highway Traffic Safety Administration has issued a proposed rule which requires automobile manufacturers to equip vehicles with seat belt use warning systems for the right front passenger and rear seats to increase seat belt use.

The new requirements would apply to passenger cars, trucks, most buses and multipurpose passenger vehicles with a gross vehicle weight rating of 10,000 pounds or less.

“Wearing a seat belt is one of the most effective ways to prevent injury and death in a crash,” NHTSA Acting Administrator Ann Carlson said. “In 2021, almost 43,000 people lost their lives on America’s roads, and half of those in vehicles were unbelted. This proposed rule can help reduce that number by getting more to buckle up.”

Seat belt warning systems use visual and audible alerts to encourage seat belt use. The proposed rule would amend Federal Motor Vehicle Safety Standard 208 “Occupant Crash Protection,” which currently requires a seat belt warning for the driver’s seat but does not

require a warning for other seating positions. The proposed rule would also update current driver seat belt warning system requirements.

warning for the driver and right front passenger seat that remains active until both the driver and right front passenger seat occupants are belted.

• An audio-visual change-ofstatus warning for both the driver and right front passenger seats that remains active until the unfastened seat belt is refastened.

light trucks and vans.

NHTSA’s proposed rule would implement the following requirements for rear seats:

• A visual warning on vehicle startup lasting at least 60 seconds to notify the driver of the status of the rear seat belts.

• An audio-visual change-of-status warning lasting at least 30 seconds if a rear seat belt is unbuckled while the vehicle is in operation.

NHTSA’s proposed rule would also implement the following requirements for front seats:

• An audio-visual seat belt use warning for the right front passenger’s seat.

• An audio-visual seat belt use

Manufacturers would have the flexibility to adjust warning signal characteristics—such as frequency and volume—to make the warning both effective and acceptable to vehicle owners.

NHTSA estimates the proposed requirements would prevent approximately 300 non-fatal injuries and more than 100 fatalities annually. While seat belt use is much higher than it was a decade ago, there is room for improvement. Usage rates for rear seat passengers have consistently been below those for the front seats. For rear seat occupants, seat belts reduce the risk of fatality by 55% for passenger cars and 74% for light trucks and vans. For front seat occupants, seat belts reduce the risk of fatality by 44% for passenger cars and 63% to 73% for

This proposed rule seeks to establish industry-wide consistency to improve seat belt use and save lives. In 2019, NHTSA published an Advance Notice of Proposed Rulemaking seeking comment on a variety of issues related to potential rear seat belt warning requirements. The feedback from the 45 comments received was incorporated into the development of the newly issued NPRM.

In January 2022, USDOT released the National Roadway Safety Strategy, a roadmap to address the national crisis in motor vehicle fatalities and serious injuries.

DOT also launched the next phase of the NRSS, the Call to Action campaign, and released a one-year progress report with accompanying data visualizations that highlight the extent and magnitude of the U.S. roadway safety problem and ways to eventually bring the number of deaths on our roadways to zero.  NHTSA will be taking public comment on the proposed rule for 60 days.

Source: NHTSA

NEW JERSEY Ciocca Parts Warehouse

Porsche Flemington, NJ 800-221-1256 908-782-9397 Fax rmuir@flemington.com

Porsche Monmouth West Long Branch, NJ 732-483-8560

M-F 8-5; Sat 8-4:30 avacchiano@penskeautomotive.com

631-204-2559 Fax gspano@porscheofsouthampton.com

Porsche South Shore Freeport, NY 516-277-0542 516-277-0543

M-Sat 8-5:30 mtotaram@mcgovernauto.com

PENNSYLVANIA

Porsche Main Line Newtown Square, PA 610-886-1010 610-886-1020 Fax M-Sat 8-5 jprice@potml.com

©2023 Porsche Cars North America, Inc. Porsche recommends seatbelt usage and observance of traffic laws at all times.

Polyvance now has a dedicated phone number for making video calls with its customers. Between the hours of 7 a.m. and 4 p.m. Central time, Polyvance will be accepting phone calls, text messages or video calls on the company’s new cell phone. This cell phone can accept video calls using the most popular video calling programs like WhatsApp, FaceTime, Zoom, Skype and Google Duo. The phone number is 256-717-9477.

Jobber or body shop customers with a question about plastic repair, products or plastic welder setup and maintenance can start a video call to easily show the Polyvance representative their situation. The Polyvance representative will work together with the customer to resolve the issue. Polyvance is also offering a new form of courtesy training that uses the video calling feature. If a customer purchases a Polyvance nitrogen plastic welder and needs immediate training, they can request a video call training session with a representative from Polyvance’s factory. For more information, email training@polyvance.com.

Source: Polyvance

Matt Ebert of Crash Champions To Lead 2023 MSO Symposium

Matt Ebert, founder and CEO of Crash Champions, will serve as emcee for the 2023 MSO Symposium, Oct. 30 at The Mirage Convention Center in Las Vegas.

“Throughout its history, the MSO Symposium has earned a reputation as a dynamic platform that brings together top MSO leaders and executives,” Ebert said. “As a lifelong collision repair professional and MSO founder, it’s a true privilege to serve as emcee for this year’s event.”

Ebert is a passionate entrepreneur who founded Crash Champions in 1999 as a single local repair center serving New Lenox, IL. He has overseen the rapid expansion of the brand into the third-largest MSO in the U.S. Today, Crash Champions serves customers at more than 600 locations in 36 states as the largest founder-led MSO in the country.

“The MSO Symposium has served as the genesis of many significant advancements and innovations in our industry,” Ebert added. “And I believe the 2023 edition of the MSO Symposium will continue that proud tradition.”

This year’s MSO Symposium encompasses extensive networking opportunities and a very informative agenda. The program will assist small, medium and large MSOs and growing independent repair facilities in understanding current influences on their business and the data behind it.

was recently named a winner of the Midwest Ernst & Young (EY) Entrepreneur of the Year award.

“Matt’s participation and experience instantly had a positive impact on the program. We are pleased to have him serve as emcee at our 12th annual event,” said Roy Schnepper, former chair and current board member of the MSO Symposium.

The program runs from 9 a.m.-7 p.m. Oct. 30 with sessions that include discussions on private equity, the economy, consolidation trends, expanding streams of income and an outlook on the industry’s future.

Ebert joined the MSO Symposium’s Advisory Board in 2022. He was named the 2022 MSO Executive of the Year and

To join leading executives from the largest and most successful collision repair facilities in North America at this exclusive annual event, those who qualify may register by following this link. To meet the attendance requirements, one must be an owner or executive of any size MSO, an employee of an independent collision repair facility operating with greater than $3 million in annual sales, or a representative of a vehicle manufacturer (OEM) or insurance company. The only exception is the limited number of sponsors that help underwrite the program.

Additional information can be found at msosymposium.com or by calling 281-819-2332.

“Throughout its history, the MSO Symposium has earned a reputation as a dynamic platform that brings together top MSO leaders and executives,”

MATT EBERT FOUNDER AND CEO OF CRASH CHAMPIONS

Government Estimates Unemployment

Fraud During Pandemic Cost Up To $135 Billion

By Brett Rowland The Center Square

The U.S. government estimated unemployment fraud during the pandemic cost taxpayers up to $135 billion, or about 11% to 15% of the total amount of unemployment insurance benefits paid during the pandemic.

That’s according to the latest report from the U.S. Government Accountability Office, which the U.S. Department of Labor disputes.

“The full extent of [unemployment insurance] fraud during the pandemic will likely never be known with certainty,” according to the report.

The Department of Labor took issue with Government Accountability Office’s fraud estimate, saying it was likely overstated. However, the Government Accountability Office disagreed.

“The unprecedented demand for UI benefits and

the need to quickly implement the new programs during the pandemic increased the risk of fraud,” according to the report.

“The increased significance of the UI system during the pandemic drew attention to its vulnerabilities and susceptibility to fraud, waste, abuse and mismanagement.”

Expenditures across the UI system totaled about $900 billion from April 1, 2020, through May 31, 2023, according to Department of Labor. This includes about $230 billion under the regular UI and Expanded Benefits programs and about $670 billion under the pandemic UI programs that expired on Sept. 6, 2021. Twenty-four states ended their participation in at least one of the pandemic UI programs before the programs expired.

Every Part Should Be a Perfect Fit. Go With the Original.

When your customers need collision repair parts, offer them the original equipment designed for their Chrysler, Dodge, Jeep ®, Ram or FIAT ® Brand vehicle – Mopar ® Using aftermarket or salvage parts on their vehicles puts them at a higher collision risk and can influence the integrity and overall quality of their vehicle.

Sometimes, “slow and steady” just

an option

CONNECTICUT

Lia Volkswagen Enfield

860-698-6890

Fax: 860-265-7840

M-F 8am-5pm; Sat 8am-12pm aguimaraes@liacars.com

MARYLAND

Ourisman VW of Rockville Rockville

855-417-4511

Fax: 240-499-2488

M-F 8am-5:30pm; Sat 8am-5pm rockvilleparts@ourismanautomotive.com www.rockvillevolkswagen.com

MASSACHUSETTS

Volkswagen of North Attleboro

North Attleboro

508-695-7131

Fax: 508-695-0321

M-F 8am-5pm; Sat 8am-2pm

kenr@driveavw.com

www.driveavw.com

NEW JERSEY

Ciocca Parts Warehouse Volkswagen

Flemington

800-221-1256

Fax: 908-782-1795

M-F 7:30am-5pm www.cioccaparts.com

Open Road Volkswagen of Bridgewater Bridgewater

908-685-1068

Fax: 908-685-1547

M-F 7:30am-5pm; Sat 8am-3pm vwb.parts@openroad.com www.openroadvwparts.com

Paul Miller Volkswagen Bernardsville

908-360-1162

Fax: 908-766-6171

M-F 8am-5pm; Sat 8am-4pm aaitchison@paulmiller.com www.paulmillervw.com

NEW YORK

Hudson Valley Volkswagen

Wappingers Falls

845-298-2365

Fax: 845-224-3686

M-F 7:30am-5pm; Sat 8am-5pm billsantoro@thepremiercollection.com

Platinum Volkswagen Hicksville

516-822-4800

Fax: 516-822-4831

M-F 7:30am-5:30pm parts@platinumvw.com www.platinumvw.com

White Plains Volkswagen White Plains

914-909-1630

Fax: 914-372-7056

M-F 7:30am-5:30pm Sat 8:30am-4:30pm echavez@whiteplainsvw.com

PENNSYLVANIA

Ciocca Volkswagen Allentown

610-791-4177

Fax: 610-289-7016

M-F 8am-5pm; Sat 8am-4pm cioccavwparts@cioccadealerships.com

Piazza Volkswagen of Langhorne

Langhorne

215-741-4100

Fax: 215-752-6621

M-F 7:30am-5pm; Sat 8am-5pm www.piazzavw.com

langwholesale@piazzavw.com

“Volkswagen” and the Volkswagen logo are registered trademarks of Volkswagen AG. ©2023 Volkswagen of America, Inc.

2 Ex-Tesla Employees Face Legal Action For Customer

By Simon Alvarez Teslarati

Two former Tesla employees are currently facing a lawsuit filed by the EV maker over the leak of the “Tesla Files” earlier this year. The leaked data reportedly includes information—such as social security numbers and other personal identifying information—of more than 75,000 individuals.

Tesla outlined its response to the issue in an advisory notice published by the Maine Attorney General’s Office. The letter included a background into the issue, as well as the steps the company has taken to address the leak.

As noted by Tesla, it was informed by German media outlet Handelsblatt on May 10 that it had obtained confidential information. Later investigations revealed the leak was from two former Tesla employees.

Data Leak Genuine

data leak, which was reported by the German media outlet as the “Tesla files,” the EV maker said it filed the appropriate legal action against its two former employees. The electronic devices of the two ex-Tesla workers were reportedly seized as well, and the company has obtained court orders that would prevent the former employees from further disseminating the leaked data.

Tesla said it is offering to those affected by the data leak a complimentary membership to Experian’s IdentityWorks, which provides credit monitoring as well as identity detection and resolution services. The company also advised its users to be extremely vigilant against possible phishing attempts, and be extremely thorough with their account statements and credit history.

Source: J.D. Power

Hours:

THESE DEALERS ARE GENUINE WHOLESALE PARTS SPECIALISTS.

Maine Rhode Island

Downeast Toyota / Scion

BREWER 800-432-0220

207-989-4610 Fax

M-F 7am-5pm; Sat 7am-4pm partsdepartment@downeasttoyota com

www downeasttoyota com

Grieco Toyota

EAST PROVIDENCE

401-438-2206

401-431-0673 Fax

M-Th 7:30am-7pm; F 7:30am-6pm Sat 7:30am-5pm

toyotaparts@griecocars�com

www griecotoyota com

Ford 360-Degree Rearview Camera Recall Involves 170,000 Vehicles

By David A. Wood CarComplaints.com

A Ford rearview camera recall has been announced for dealerships to replace the 360-degree rearview cameras in about 170,000 of these vehicles:

* 2020-2023 Lincoln Aviator

* 2018-2021 Lincoln Navigator

* 2022-2023 Ford Transit

* 2021 Ford Bronco

The backup cameras may not display any rearview images when the vehicles are shifted into reverse. Instead, a driver may see a black or blue screen.

Between April 24, 2018, and Aug. 3, 2023, there were 3,486 warranty reports regarding rearview camera failures, two alleged crashes but no reports of injuries.

In September 2021, Ford recalled the Explorer, Lincoln Aviator and Lincoln Corsair for rearview camera failures, and in January 2023 the same vehicles

NISSAN

MARYLAND

Bob Bell Nissan Baltimore

800-638-4967

(410) 282-2432

(410) 285-1376 Fax

M-F 7-7, Sat. 8-5 smelson@bobbell com

MASSACHUSETTS

Boch Nissan Norwood

781-619-7270

(781) 619-7280 Fax

M-F 7-5, Sat. 7-4 rlindner@boch com

Dartmouth Nissan Dartmouth

508-996-3200

(508) 994-1997 Fax

M-F 7:30-6, Sat. 7:30-4 parts@dartmouthnissan com

MASSACHUSETTS

Nissan 24 Brockton

508-513-1816

(508) 513-1858 Fax

M-F 7:30-6, Sat. 7:30-4 parts@nissan24auto�com

Route 9 Nissan West Westboro

508-389-4300

parts@route9nissanauto com

NEW JERSEY

Lynnes Nissan Bloomfield

973-680-1234

(973) 429-3193 Fax

M-F 7:30-5, Sat. 7:30-2 csolis@lynnes com

www lynnesnissan com

were recalled again. Owners reported their backup camera images were blue or black even though the vehicles had been repaired.

Then in May, Ford recalled more than 422,000 Ford Explorer, Lincoln Aviator and Lincoln Corsair vehicles due to problems with the 360-degree rearview cameras.

This latest recall includes models not previously recalled.

Ford’s engineers now believe the backup camera failures can occur due to the image processing module software. In addition, there can be problems with the camera hardware and the wiring retention.

Ford expects to mail rearview camera recall letters Oct. 2.

Ford and Lincoln owners may call 866-436-7332 and ask about recall number 23S48.

NEW YORK

Rockland Nissan Blauvelt

845-358-3670

(845) 358-6049 Fax

M-F 7:30-5:30, Sat. 8-4

ldesir@rocklandnissan com www rocklandnissan com

RHODE ISLAND

Stateline Nissan East Providence

401-572-3445

(401) 572-3665 Fax

M-F 7:30-6, Sat. 7:30-4

parts@statelinenissanauto com

Judge Rejects Hyundai and Kia’s $200M Car Theft Settlement Offer

By Gerard Horn Carbuzz

Hyundai and Kia’s car theft legal battles are set to continue after a federal court judge declined a proposed settlement agreement worth $200 million.

In May, Hyundai Motor America and Kia America tried to settle rather than go to court in a high-profile class-action lawsuit. As part of the $200 million settlement, Kia and Hyundai agreed to compensate around 9 million owners who suffered losses due to car damage and increased insurance premiums. The South Korean manufacturers also agreed to reimburse customers who purchased antitheft devices. A new software update to stop future thefts was also part of the settlement agreement.

According to the Associated Press, the above was not good enough. U.S. District Judge James Selna said the settlement fails to provide “fair and adequate” relief.

Selna remained concerned about whether the software update would work and the calculation of payouts to customers. Selna was likely spurred on by a letter from six attorneys general, asking Selna to force the manufacturers to install anti-theft technology and implement a buyback program. These measures would replace the software update and cash payments Hyundai and Kia suggested.

Hyundai and Kia have been swatting flies since those infamous TikTok videos emerged. Hyundai developed an anti-theft software update for the 8.3 million vehicles affected. Still, this move wasn’t good enough for State Farm, which announced it would no longer insure certain Hyundai and Kia models, including popular cars like the Hyundai Tucson and Kia Sorento.

Hyundai eventually found an alternative insurance solution for its customers, which likely came with a hefty premium over what they used to pay.

DELAWARE

Mercedes-Benz of Wilmington Wilmington

302-995-5030

302-995-5033 Fax

M-F 7:30am - 5pm Sat 8am - 2pm parts@mbofwilmington.com www.mbofwilmington.com

MASSACHUSETTS

Mercedes-Benz of Burlington Burlington

833-768-5924

617-275-2182 Direct

781-229-1600 Main

M-F 7am-6pm Sat 8am-5pm parts@mbob.com www.mbob.com

Mercedes-Benz of Hanover Hanover

781-924-4210

M-F 7:30am-5pm Sat 8am-4pm

mbhanoverparts@gp1auto.com

Smith Motor Sales of Haverhill, Inc

Haverhill

877-764-8462 Direct

877-SMITH MB

978-702-5020 Fax

M-F 8am-5pm

Mercedes-Benz of Goldens Bridge Goldens Bridge

914-232-8146

914-232-4770 Fax

M-F 8am - 5:30pm Sat 8am - 2pm achristiano@mercedesbenzgb.com www.mercedesbenzgb.com

Mercedes-Benz of Smithtown St. James

631-265-5339

631-265-8146 Fax

M-F 8am - 5pm Sat 8am - 4:30pm mlevantino@mbofsmithtown.com www.mbofsmithtown.com

Mercedes-Benz Atlantic City Pleasantville

609-645-9310

609-272-1535 Fax

M-F 8am - 6pm Sat 8am - 4pm bmorey@mbofatlanticcity.com

Mercedes-Benz of Newton Newton

800-842-0557

888-302-2369

973-383-1284 Fax

M-F 8am - 5pm realmercedesparts@mbofnewton.com

Mercedes-Benz of Paramus Paramus

888-30-PARTS

201-265-7808

201-483-2782 Fax

M-Th 7:30am - 7:30pm

F 7:30am - 5pm Sat 8am - 5pm parts@prestigemb.com

Mercedes-Benz of Fort Washington Fort Washington 267-419-1414

201-765-9760 Fax

M-F 7:30am - 6pm Sat 7:30am - 5pm mbpartswholesale@yourmercedes.com

Mercedes-Benz of West Chester West Chester 484-313-1110

484-313-1002 Fax

M-F 7:30am - 6pm Sat 7:30am - 5pm parts@mbofwestchester.com

Viti Mercedes-Benz Tiverton

800-544-5580

401-624-6181

401-624-4817 Fax

M-F 7:30am - 5:30pm Sat 9am - 5pm eric@viti.com www.viti.com

PENNSYLVANIA

NEW YORK

NEW JERSEY

RHODE ISLAND

Co-President & Publisher

Nathan Gregory

Co-President & Publisher

Paul Stepanek

Editor

Abby Andrews

Contributing Writers

Mike Anderson, Stacey Phillips, Cole Strandberg, John Yoswick

Advertising Sales

Joe Momber, Norman Morano

Office Manager

Kelly Cashman

Digital Marketing Manager

Bryan Malinski

Art Director

Rodolfo Garcia

Senior Designer

Vicki Sitarz

Accounting & HR Manager

Heather Priddy

Permissions Editor

Randi Scholtes

Serving New York, New Jersey, Pennsylvania, Delaware, Maryland, Northern Virginia, Connecticut, Rhode Island, Massachusetts, Maine, New Hampshire, Vermont and adjacent metro areas. Autobody News is a monthly publication for the autobody industry. Permission to reproduce in any form the material published in Autobody News must be obtained in writing from the publisher.

©2023 Autobody News, LLC.

Autobody News P.O. Box 1516 Carlsbad, CA 92018 (800) 699-8251 (760) 603-3229 Fax

www.autobodynews.com

editor@autobodynews.com

A New Chapter Begins: California-Based Entrepreneurs Acquire Autobody News

Nathan Gregory and Paul Stepanek Gear Up to Supercharge Regional and National Content & Digital Presence

We’re excited to announce Californiabased entrepreneurs Nathan Gregory and Paul Stepanek have acquired Autobody News, based in Carlsbad, CA, effective August 2023.

Gregory and Stepanek bring a potent mix of content production, advertising, business management and growth experience necessary to lead Autobody News. With a combined professional history spanning over two decades across diverse sectors such as entertainment media, infrastructure construction, real estate investment, online media and consumer products, they bring a wealth of knowledge and entrepreneurial spirit to the business.

Thoughts from the New Owners

With our experience in entertainment media, we set out to acquire a media business that served a durable, stable and essential market. Upon our introduction to Autobody News, it became evident this platform

matched our strategic objectives. Recognizing its robust brand identity and foundational strength, we are excited to integrate our experience in content production, digital media and advertiser relationship management. Our aim is to enhance the brand’s prevailing reputation while increasing and improving content and advertising opportunities that resonate with the industry’s evolving needs. The collision repair industry represents a critical segment of the market, and we are committed to providing more and better national, regional and local news and content, bolstering the unique position Autobody News holds in the market.

“Autobody News is more than just a publication; it’s a legacy,” said Stepanek. “With this acquisition, our vision is to tap into the core strength of Autobody News by further enhancing its content, especially the unique regional offerings. We understand the trust and expectations associated with this, and we’re committed to delivering.”

“Having a clear digital roadmap is crucial in today’s media landscape,” added Gregory. “We’re thrilled about

infusing our digital media expertise into Autobody News, ushering in an era of improved digital content and advertising opportunities that resonate with the industry’s evolving needs.”

Our Promise to Stakeholders

We value the support and loyalty of readers and advertisers and want to assure our stakeholders that operations will continue as normal.

continue to provide the top-notch content and excellent client service Autobody News is known for.

We are proud of the multiyear relationships the company has developed with its talented columnists and will continue to rely on their expert coverage of the industry.

coverage.

For advertisers, we plan to leverage cutting-edge digital advertising technology for improved opportunities based on our expertise in this area.

We will uphold and elevate the standards set by Autobody News since its inception.

History of Autobody News

Autobody News was founded in 1982 by a body shop owner in Southern California. After recognizing its great brand equity and growth potential, Barbara Davies and Jeremy Hayhurst purchased the publication 16 years ago.

When they took over in 2007, there were only two regional editions circulated in seven states. Over the next four years, they expanded to all 50 states and printed five regional editions, enabling the company to reach body shops nationwide. Since then, the company has stayed true to its core mission of providing

a dependable news source.

“Barbara and I didn’t know anything about the collision repair market when we purchased Autobody News but found everyone to be welcoming and helpful as we got up to speed,” recalled Hayhurst. “It’s a very tight-knit community and we’re grateful for the many personal and professional relationships we have developed.”

“Over the years, the passion and integrity of the Autobody News team have been the backbone of our success,” said Davies. “In Nathan and Paul, I saw not just entrepreneurs but custodians for the magazine’s future. Their vision, coupled with their digital prowess, made them the ideal choice to helm Autobody News’s next chapter.”

Looking Ahead

Autobody News is committed to providing essential news and information required by shops to stay competitive.

As the only independently owned

tschube@longauto.com

Metrowest Subaru LLC Natick

(888) 456-2200

(508) 745-2004

(508) 647-1539 Fax Mon.-Sat. 7-9

parts@metrowestsubaru.com

Belknap Subaru Tilton

(800) 358-4029

(603) 729-1300

(603) 729-1301 Fax

Mon., Wed., Fri. 7:30-5

Tue., Thu. 7:30-7; Sat. 9-3 awright@belknapsubaru.com

Liberty Subaru Emerson

(888) 782-9493

(201) 261-3261 Fax

Mon.-Fri. 7:30-6

parts@libertysubaru.com

www.libertysubaru.com

Pictured, left to right, are Vicki Sitarz, Norm Morano, Rodolfo Garcia, Heather Priddy, Joe Momber, Paul Stepanek, Barbara Davies, Nathan Gregory, Randi Scholtes, Abby Andrews, Kelly Cashman and Bryan Malinski

MASSACHUSETTS

NEW JERSEY