January 2017 Southeastern Edition

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Gauging What Lies Ahead for the Collision Industry in 2017 Based on the Events of 2016

by John Yoswick

As another new year begins, the collision industry can expect more big changes in terms of vehicle technology, repair requirements, judicial and regulatory actions, state and federal legislation, and insurer involvement in the claims process. Here’s a look at some of what’s in store for the coming 12 months.

Changes in insurance industry regulation. Look for insurers to see a Trump presidency and Republicancontrolled Congress as an opportunity to scale back federal regulation of the insurance industry.

The National Association of Professional Insurance Agents (PIA), for example, has already urged that the Federal Insurance Office (FIO), established following the Great Reces-

Happy a NEW Year

ing,” said John Drinkwater, legislative director for the Massachusetts AFLCIO. Business groups generally opposed the new rules. “The stay is a bit of good news for employers,” said Steve Clark, director of government affairs for the Massachusetts Restaurant Association.

By law, a worker who works over 40 hours a week deserves overtime pay—but not if they are working in an executive, administrative or professional capacity. Under current regulations, a worker must be paid at least $23,660 a year to qualify for that exemption.

See Overtime Rules, Page 8

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P.O. BOX 1516, CARLSBAD, CA 92018

A federal judge’s ruling in Texas could affect the way Massachusetts businesses calculate overtime pay.

U.S. District Court Judge Amos Mazzant last week issued an injunction blocking new Department of Labor regulations from going into effect as scheduled on Dec. 1.

The regulations would have increased the number of workers who are eligible for overtime pay by an estimated 4 million workers nationwide.

“We saw this as a necessary change in the spirit of what the overtime law has always been, so we’re definitely disappointed with the impact of this rul-

they repeal the FIO,” Jon Gentile, PIA’s vice president of government relations, said. “Doing so would reaffirm that regulation of insurance should continue to be the responsibility of the states.”

But Matthew Josefowicz, president of a Boston-based insurance technology consulting firm, cautioned that such reductions in federal oversight of insurers could embolden some state attorneys general and insurance commissioners, resulting in insurers “dealing with aggressive state regulators.”

That could be good news for colSee Ahead to 2017, Page 23

Last-Minute Court Ruling Delays New Overtime Rules

by Shira Schoenberg, The Republican

sion, be scrapped.

“With Congress poised to significantly roll back key provisions of the Dodd-Frank Wall Street Reform and Consumer Protection Act, we ask that

VOL. 7 ISSUE 11 JANUARY 2017

VA Shop Owner Inspired to Help Mother After Paddle Impales SUV

The paddle’s impact broke all the brackets across the bumper on Judy’s Judy Hinchey says she will never car and on the bottom of the lights. forget the day a kayak padThe single mom knew dle flew off of a truck on inshe couldn’t afford the more terstate 64, piercing the front than $1,000 repair bill on of her SUV. her own. The quotes that she “I screamed. It scared me got to replace the fixture ran because it looked like it was between $1,200 and $1,800. coming at my face,” Hinchey CBS 6 shared Hickey’s said. story a couple of weeks ago; David Lindsay The driver of the truck little did she know it would never stopped, so Hinchey didn’t file a tug on the heartstrings of just the right police report. people.

That’s also why her insurance “It was a blessing,” Hinchey said would not cover the repairs. of Lindsay’s Auto Body Shop, which reached out to Problem Solvers to help.

“We have some single moms in our family and they kind of have it tough sometimes. We saw this on the news and unfortunately, it was an accident... Not like she did anything wrong,” said David Lindsay.

The single Chesterfield mom says the company went above and beyond what she expected. She said they fixed all of it and not just Judy Hinchey’s SUV is now repaired thanks to

by Shelby Brown, WTVR

Lindsay’s Auto Body Shop

See Shop Owner Inspired, Page 15

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2 JANUARY 2017 AUTOBODY NEWS | www.autobodynews.com

Contents

NATIONAL A 2015 Profile of the Evolving North American Collision Repair Marketplace . . . . . . . . 42 ASA Provides Access to LegalShield for Legal Assistance, Identity Theft Protection. . . 48 Attanasio - New California Laws That Can Impact Business . . . . . . . . . . . . . 34 Auto Parts Maker Transtar Files for Chapter 11 Bankruptcy . . . . . . . . . . . . 56

Publisher & Editor: Jeremy Hayhurst General Manager: Barbara Davies Online Editor and Copywriter: Deana Cacus Contributing Writers: Tom Franklin, John Yoswick, Janet Chaney, Toby Chess, David Brown, Rich Evans, Ed Attanasio, Chasidy Sisk, David Luehr, Stacey Phillips, Victoria Antonelli Advertising Sales: Joe Momber, Sean Hartman, Bill Doyle, Norman Morano (800) 699-8251 Office Manager: Louise Tedesco Sales Assistant: Jessica Day Content/Social Media Specialist: Cass Heckel Art Director: Rodolfo Garcia Graphic Designer: Michelle Lucas

Serving Florida, Georgia, Alabama, Mississippi, Virginia, West Virginia, Tennessee, North Carolina, South Carolina and adjacent metro areas. Autobody News is a monthly publication for the autobody industry.

Permission to reproduce in any form the material published in Autobody News must be obtained in writing from the publisher. ©2016 Adamantine Media LLC.

Aerosol Refinish Solutions, LLC . . . . 7 AMH Canada, Ltd. . . . . . . . . . . . . . . 9 Audi Wholesale Parts Dealers . . 36-37 Axalta Coating Services . . . . . . . . . . 2 BMW Wholesale Parts Dealers . . . . 61 CarcoonAmerica Airflow Systems . . . . . . . . . . . . . . . . . . . 40 Certified Automotive Parts Association (CAPA). . . . . . . . . . . 25 ChemSpec USA, LLC . . . . . . . . . . . . 6 Classifieds. . . . . . . . . . . . . . . . . . . . 62 Coggin Deland Honda . . . . . . . . . . 24 Diamond Standard Parts . . . . . . . . 19 DJS Fabrications. . . . . . . . . . . . . . . 10 Eagleville Marketing Group . . . . . . 14 Eckler’s Automotive . . . . . . . . . . . . 43 Eco Repair Systems of North America, LLC. . . . . . . . . . . . . . . . 17 ECS Automotive Concepts . . . . . . . 12 Equalizer Industries, Inc . . . . . . . . . 34 Everett Chevrolet-Buick-GMCadillac . . . . . . . . . . . . . . . . . . . 49 Ford Wholesale Parts Dealers . . . . 44 GM Wholesale Parts Dealers . . . . . 51 Gus Machado Ford . . . . . . . . . . . . . 42 Hendrick Automotive Group . . . . . . 27 Hendrick Automotive Group of Charleston. . . . . . . . . . . . . . . . . . 64 Hendrick BMW/MINI . . . . . . . . . . . . 41 Hendrick Dodge . . . . . . . . . . . . . . . 28 Hendrick Kia Cary . . . . . . . . . . . . . . 45 Hendrick Kia Concord . . . . . . . . . . 45 Herkules Equipment Corporation. . 20 Honda-Acura Wholesale Parts Dealers. . . . . . . . . . . . . . . 31, 32-33 Hyundai Wholesale Parts Dealers . . . . . . . . . . . . . . . . . . . . 50

Jim Cogdill Chrysler-Dodge-JeepRam . . . . . . . . . . . . . . . . . . . . . . . 14 Jon Hall Chevrolet . . . . . . . . . . . . . 26 Kernersville Chrysler-DodgeJeep-Ram . . . . . . . . . . . . . . . . . . 47 Kia Motors Wholesale Parts Dealers . . . . . . . . . . . . . . . . . . . . 55 Killer Tools & Equipment. . . . . . . . . 13 Lexus Wholesale Parts Dealers . . . 52 Lusid Technologies . . . . . . . . . . . . . 11 Mazda Wholesale Parts Dealers . . . 58 Mercedes-Benz Wholesale Parts Dealers . . . . . . . . . . . . . . . . . . . . 48 MINI Wholesale Parts Dealers . . . . 60 MOPAR Wholesale Parts Dealers . . 39 Nissan of Richmond . . . . . . . . . . . . 30 O’Brien Hyundai-Subaru-Mazda . . 35 Polyvance . . . . . . . . . . . . . . . . . . . . 22 Porsche Wholesale Parts Dealers . . 56 Priority Automotive Group . . . . . . . 53 ProLine Tool & Supply . . . . . . . . . . 15 Radley Chevrolet. . . . . . . . . . . . . . . 23 Rick Hendrick Chevrolet Naples. . . 38 Rick Hendrick Dodge-ChryslerJeep-Ram. . . . . . . . . . . . . . . . . . . . 8 Riverside Ford-Lincoln . . . . . . . . . . 48 Safety Regulation Strategies . . . . . 16 SATA Dan-Am Company . . . . . . . . . 5 Sherwin-Williams Automotive Finishes . . . . . . . . . . . . . . . . . 20, 21 Southside Kia . . . . . . . . . . . . . . . . . 57 Subaru Wholesale Parts Dealers . . 59 Tameron Hyundai . . . . . . . . . . . . . . 46 U-POL US . . . . . . . . . . . . . . . . . . . . 29 Volkswagen Wholesale Parts Dealers . . . . . . . . . . . . . . . . . . . . 54 West Broad Hyundai. . . . . . . . . . . . 18

Southeast

COLUMNISTS Antonelli - UTI Houston Student & Former Marine Discusses Awards, Perfect GPA and Overcoming Adversity . . . . . . 16 Attanasio - Former Metal Technician Lands Dream Job with his Animal Art. . . . . . . 38 Attanasio - My Marketing Rap for 2017 . . 50 Attanasio - Valspar’s SEMA Highlights Include Celebrities and Amazing Vehicles. . . . . . . . . . . . . . . . . . . . . . . . 30 Attanasio - Vintage Color Studio Features Award-Winning Roadster at 2016 SEMA at PPG’s Booth . . . . . . . . . . . . . 44 Phillips - Hawaii Collision Center Works Hard for Customers While Living in Paradise . 52 Phillips - How to Compete with Consolidation and Outmaneuver Your Competitors in 2017 . . . . . . . . . . . . . . . . . . . . . . . . 46 Phillips - Industry Veteran in Pennsylvania Shares Secret to Running a Successful Body Shop. . . . . . . . . . . . . . . . . . . . . . 24 Phillips - The Power of Peer Groups: Surviving in a Consolidated Market. . . . 18 Yoswick - Retro News: CIC Ends Parts Test-Fit Demonstrations, Feds Launch New Insurance Oversight Agency. . . . . 40

Autologic Enters into Licensing Agreement with Volvo for Diagnostic Data . . . . . . . 61 Axalta Coating Systems Introduces Voltatex® 7145A and Alesta® BK08 20 Gloss . . . 54 Axalta Employees Give Back During National Hunger and Homelessness Awareness Week . . . . . . . . . . . . . . . . . 10 CAPA Introduces CAPA 701 Mirror Standard . . . . . . . . . . . . . . . . . . . . . . . 63 CARSTAR Launches Redesigned Website . 61 Celphy Flies His Drone to Michigan . . . . . . 4 Collision Repair Education Foundation and AkzoNobel Announce Winners of Sustainability Challenge Grant . . . . . . . 53 Collision Repair Education Foundation Requests Year-End Product Donations, Safety Kit Sponsorship. . . . . . . . . . . . . 56 Consumer Watchdog Calls on San Francisco Police to Impound Uber’s Robot Cars. . . 4 CRASH Network Launches “Insurer Report Card” . . . . . . . . . . . . . . . . . . . . 60 Crashmax Takes Home 2nd Consecutive Sales Leader Award . . . . . . . . . . . . . . . 63 FinishMaster Acquires Autobody Supply Co., Adding Nine Locations in Ohio . . . . . . . 60 Ford Patents Self-Driving Car with a Drone . 4 GAAS, University of the Aftermarket Foundation Unite . . . . . . . . . . . . . . . . . 63 Hyundai Selects OEC for Collision Parts Ordering and Fulfillment . . . . . . . . . . . . 63 Independent Study Shows Opportunity for Heavy Duty Parts Data “Superset” . . . . 57 Michigan OKs Operation of Autonomous Vehicles on Public Roads, Previously Only Testing Allowed . . . . . . . . . . . . . . 14 National Auto Body Council Awards Recognize Individuals Who Exemplify Professionalism and Integrity of Collision Industry. . . . . . . . . . . . . . . . . 60 National Auto Body Council: Golfing Can Help Change and Save Lives . . . . . . . . 12 New Michigan Law Raises Stakes for Others . . . . . . . . . . . . . . . . . . . . . . . 4 PartsTrader® and Fix Auto USA Agree on Parts Sourcing and Ordering . . . . . . 58 Sherwin-Williams Automotive Finishes 2017 First Quarter Training Schedule Announced . . . . . . . . . . . . . . . . . . . . . 56 Technical College High School Brandywine Campus Car Show in PA Gives Back to Soldier. . . . . . . . . . . . . . . . . . . . . . . 20 U.S. House Subcommittees Hold Hearing on Connected Devices . . . . . . . . . . . . . 57 WIN Announces 2017 Educational Conference Location . . . . . . . . . . . . . . 61 Yoswick - Gauging What Lies Ahead for the Collision Industry In 2017 Based on the Events Of 2016 . . . . . . . . . . . . . . . . 1

Indexof Advertisers

REGIONAL ‘Happy Tree’ Program in NC Brings Christmas to Foster Children . . . . . . . . . 6 Appeals Court Affirms Contested Infiniti Store in FL . . . . . . . . . . . . . . . . . . . . . . 6 Four Towing Companies, Auto Body Shops Suspended from City Pact in MS . . . . . 15 Gerber Collision & Glass Opens Repair Locations in FL . . . . . . . . . . . . . . . . . . . 8 IGONC Learns CPR . . . . . . . . . . . . . . . . . 10 Newly-Formed NC Collision Repair Association Affiliates with SCRS . . . . . 12 Police Arrest Two in Ongoing Fluvana Cty, VA, Shooting . . . . . . . . . . . 9 Police: Credit Fraud Fuels Scheme to Buy High-End Auto Parts . . . . . . . . . . . . 9 Randy Putnam to Represent Polyvance in FL, GA, NC & SC . . . . . . . . . . . . . . . . 6 VA Shop Owner Inspired to Help Mother After Paddle Impales SUV . . . . . . . . . . . 1 VDOT Working to Reduce Crashes with Wildlife on Interstate 64 . . . . . . . . . . . . 10

Autobody News Box 1516, Carlsbad, CA 92018; (800) 699-8251 (760) 603-3229 Fax www.autobodynews.com Email: news@autobodynews.com

www.autobodynews.com | JANUARY 2017 AUTOBODY NEWS 3

Ford Patents Self-Driving Car with a Drone

by Greg Gardner and Chris Woodyard, Detroit Free Press and USA TODAY

Ford has registered 1,442 patents this year, most among the largest automakers, including one for a self-driving car that has its own drone.

Based on data compiled by the U.S. Patent and Trademark Office, Toyota was granted 1,368 so far this year, followed

by General Motors at 1,131 and Honda at 1,011. Ford had 25% more patents than in the previous year.

Raj Nair, executive vice president for product development and chief technology officer, attributed the increase to the push to develop more semi- and fully autonomous technologies as Ford and its competitors position themselves for shared-vehicle mobility.

“We are living the innovation mindset in all parts of our business across the globe,” Nair said in a news release. “Our employees are delivering exciting new technologies for our customers at record levels.

The Dearborn automaker was granted 1,700 more patents in other countries, bringing the total to more than 3,100 patents granted worldwide this year.

Among some of the brighter ideas: ● Self-driving cars with drones.

Tony Lockwood and Joe Stanek for an invention that equips autonomous vehicles with drones.

The system deploys a drone from an autonomous vehicle to map the surrounding area beyond what vehicle sensors can see. Passengers can control the drone using the car’s infotainment or navigation system.

Mercedes-Benz showed off a similar idea in September, using the drone for parcel delivery from a van. ● Electric wheelchair for a car.

Ford’s eChair could make life easier for wheelchair users. Developed by engineers at Ford’s Lommel proving grounds in Belgium, Gunther Cuypers, Robin Celis, and David Longin, the lightweight electric-powered eChair can load itself into a car. ● Water fountain in car. There’s also the idea called On-the-Go H2O, which puts a water fountain next to the cupholders in the car. It was developed by Ford engineers Doug Martin and John Rollinger, using water from condensation that is then filtered and pumped into a faucet located inside the car to provide drinking water.

Earlier this year, Ford also introduced the Carr-E, a multipurpose, electric personal transportation device developed by Germany-based engineer Killian Vas. The Carr-E can carry humans, packages and heavy objects.

Through this week about 5,500 Ford employees submitted invention disclosures, of which more than 2,200 were from first-time inventors.

New Michigan Law Raises Stakes for Others

Michigan’s new autonomous vehicle law (see story this issue) has received endorsement from automakers who are gives Michigan the broadest set of regulations in the country. GM, which voiced strong support for the legislation, would not confirm if it now plans to test autonomous vehicles in Michigan. But Pam Fletcher, GM’s executive chief engineer of global electric and autonomous vehicles, said the law “positions Michigan very, very well.”

Ford has said it plans to deploy a fully autonomous vehicle without a steering wheel or pedals in 2021 for ride-sharing or ride-hailing purposes. Ford intends to sell 100,000 or more a year of the vehicles.

“Without this, we wouldn’t be able to enable it here in Michigan,” said Wayne Bahr, global director of Ford Motor Co.’s automotive safety office.

“Our headquarters is here, research is here, autonomous vehicle team is here and having the ability to do our testing in a four season environment and to do it right next to where our engineers are is absolutely phenomenal.”

GM also is working with partner Lyft Inc. to develop a fleet of self-driving Chevrolet Bolt EVs that it would use for ride-hailing. While it is testing

autonomous Bolts in California and Arizona now, it hopes to test with Lyft’s service within a couple of years on public roadways. Uber is already operating driverless vehicles (see cover story this issue.)

“We believe an orderly and safe introduction of autonomous vehicles is a key to success for public acceptance and really maximizing the benefit of these vehicles,” Fletcher said, adding part of the legislation for deploying selfdriving ride-hailing services without a driver is “the way we think this kind of technology needs to roll out.”

Michigan is one of eight states along with Washington, D.C., that have laws allowing testing of autonomous cars, according to the National Conference of State Legislatures. California, Florida and Nevada have laws that allow for the “operation” beyond testing. Arizona and Massachusetts’ governors have signed executive orders related to selfdriving vehicles.

The bills were amended to allow tech companies such as Google Inc. to test and ultimately operate self-driving vehicles without drivers on state roadways.

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4 JANUARY 2017 AUTOBODY NEWS | www.autobodynews.com

Celphy Flies His Drone to Michigan

Consumer Watchdog Calls on San Francisco Police to Impound Uber’s Robot Cars

Consumer Watchdog has called on San Francisco police to impound Uber’s robot cars operating without a permit on city streets and asked City Attorney Dennis Herrera to file criminal charges against Uber CEO Travis Kalanick. California Motor Vehicle Code requires a permit for testing autonomous vehicles in the state. Violating the Motor Vehicle Code can be a misdemeanor criminal offense, punishable by up to six months in jail.

“Uber is essentially driving without a license and its CEO Kalanick should be treated like anyone else who does that,” said John M. Simpson, Consumer Watchdog’s Privacy Project Director.

“Kalanick’s willful violation of the law requires prompt response to protect the public’s safety There have already been reports of Uber’s robot cars running red lights in San Francisco. Prosecutors must hold Uber’s executives responsible for their company’s outrageous actions.”

Testing autonomous vehicles in California requires a permit from the Department of Motor Vehicles. Currently 20 companies have permits to test autonomous vehicles in the state, demonstrating that following the rules is no

barrier to innovation, Consumer Watchdog said.

Among the DMV requirements are that the test driver behind a steering wheel be licensed and trained to operate the vehicle and a company must show insurance coverage of $5 million. Reports of any crashes must be filed, as well as an annual “disengagement” report spelling out circumstances when the selfdriving technology failed and the human driver took control.

For instance, Google’s driverless car unit, now renamed Waymo, said its self-driving technology failed 341 times in 425,000 miles—272 times because the software couldn’t cope, turning over control to the test driver and 69 times when the driver decided to intervene for safety reasons. The next disengagement reports are due to be filed with the DMV Jan. 1, 2017.

“Uber is threating public safety and trying to avoid providing important information about its activities,” said Simpson. “Using public roads as your laboratory carries responsibilities. Uber is ignoring them and shamefully flouting important safety requirements. It must be stopped immediately.

www.autobodynews.com | JANUARY 2017 AUTOBODY NEWS 5

‘Happy Tree’ Program in NC Brings Christmas to Foster Children

by Matt Chapman, Lincoln Times-News

Two Lincoln County residents are partnering with area businesses in an effort to bring Christmas to local foster children.

Tracy Silver, a Lincolnton attorney, and Roger Calhoun, owner of Auto Body Solutions, are working together to coordinate a program similar to the Salvation Army’s “Angel Tree” initiative.

Each participating business will have a “Happy Tree” and a list of gift ideas for members of the community.

“Roger Calhoun and I have gotten together and decided to try and help the Department of Social Services foster children,” Silver said. “I work with and represent the parents of these children who are taken into foster care custody. A lot of these children end up in kinship placements, and kinship placements don’t get state funds to assist in any way, and particularly with Christmas coming up, they don’t get any assistance. There’s a need to try and help these foster children who otherwise wouldn’t get anything for Christmas.”

Kinship placement refers to children who are cared for by relatives or, in some jurisdictions, close family friends. These caregivers often already have children of their own and are tak-

ing on the added financial responsibility of another child in need of food, clothing and, in just a matter of weeks, Christmas gifts.

Calhoun has coordinated similar programs in the past, operating a Bicycle Tree initiative in Lincoln County for the better part of two decades. He was inspired to give back during the holidays after hearing the song “Paper Angels” written and performed by his friend Jimmy Wayne, a country musician.

“Tracy brought to my awareness just how many kids in Lincoln County are in foster care this year,” Calhoun said. “I’ve always done bicycle trees with the help of local businesses over the years for underprivileged children just because a lot of times it’s the only Christmas that these kids get. A lot of these kids in foster care don’t even know the meaning of giving or receiving because of their current situations.

We just hope that we can help put a smile on the faces of these children when they receive their gifts on Christmas morning.”

Those who wish to receive a gift for these children can stop by either of Silver’s law offices in Denver and Lincolnton or Auto Body Solutions to fill out an application. The current dead-

Appeals Court Affirms Contested Infiniti Store in FL A court has ruled that dealer Bernie Moreno can open a new Infiniti store in Coral Gables, FL, ending a long bid

by South Motors Infiniti of Palmetto Bay, FL, to block it, Automotive News has reported.

The dealership is advertising a Dec. 26 grand opening on its website.

In a lawsuit filed against Nissan North America, South Motors argued that Nissan’s deal with Moreno—giving him millions in cash for an Infiniti dealership—violated state franchise laws.

On Nov. 17, Florida’s 1st District Court of Appeals, in a one-word opinion, upheld a lower court’s ruling that approved Nissan’s awarding the open point to Moreno.

“That was pretty good news,” Moreno told Automotive News. “I love one-word decisions. It just read, “Affirmed.’”

Moreno, who has been building Infiniti of Coral Gables during the litigation process, said it will open Dec. 26.

The decision isn’t expected to affect another case involving two Cleveland-area dealers who filed a federal lawsuit against Nissan North

America, alleging its alliances with so-called “preferred dealers” such as Moreno amount to illegal incentive programs that violate U.S. and Ohio laws.

Nissan has been remaking its dealer network, sparking discontent among some of its dealers.

Responding to a query, Nissan North America said, “Infiniti is pleased with the Florida District Court of Appeals ruling approving the establishment of a new Infiniti dealership in the Coral Gables, FL, market. There has been a substantial need in this market for some time and Infiniti looks forward to provide a superior experience to our customers with a new state of the art dealership in downtown Coral Gables.”

South Motors Infiniti of Palmetto Bay, about 15 miles south of Miami, had argued that Nissan must offer other Florida dealers the same cash deal that the automaker is giving Moreno. Anything less violates Florida franchise law, the appeal said.

6 JANUARY 2017 AUTOBODY NEWS | www.autobodynews.com

line to fill out an application is Dec. 15, but that date may be extended at the discretion of Silver and Calhoun.

Any present that is purchased needs to be returned to the businesses by Dec. 20 so that the caregivers can stop by and pick them up before Christmas.

“I’ve supported the Angel Tree program for many years, and obviously Roger has been involved in these types of initiatives for a long time,” Silver said. “I’ve spoken with a few folks over at DSS who are very grateful that we’ve been able to put this program together for the children.

They seem to be very open to the idea and hopeful that the children will be able to get what they desire this year through the program.”

Happy Tree locations: The Law Offices of Tracy Silver 101 West Court Square Lincolnton — (704) 735-7491 3694 Highway 16 Business North Denver Auto Body Solutions 1027 Horseshoe Lake Road Lincolnton — (704) 748-1866 Griffin Brothers 702 East Main Street Lincolnton We thank Lincoln Times-News for reprint permission.

Randy Putnam to Rep Polyvance: FL, GA, NC & SC

Polyvance has announced the recent hiring of a new full-time company sales representative in the southeast, Randy Putnam. Putnam will represent the company in Florida, Georgia, North Carolina, and South Carolina.

Putnam has 15 years of sales experience in the automotive collision repair industry and managed an aftermarket crash parts warehouse for 17 years prior to that. According to the company, Putnam’s wellrounded background and hands-on experience will be a benefit to Polyvance’s customers and distributors all over his territory.

Putnam recently received factory training on Polyvance’s I-CAR Industry Training Alliance course and is ready and able to provide that training across his territory.

Warehouse distributors, jobbers, and body shops are invited to call Polyvance to request his assistance.

In business since 1981, Polyvance has focused exclusively on plastic repair and refinishing products.

For more information, contact Kurt Lammon at (800) 633-3047.

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216.600.9005 www.autobodynews.com | JANUARY 2017 AUTOBODY NEWS 7

Gerber Collision & Glass Opens Repair Locations in FL Gerber Collision & Glass has announced the December 6, 2016 opening of three collision repair centers in Florida. The centers are located in Crestview, Fort Walton Beach, and Panama City Beach and previously operated as Factory Spec Collision Centers.

“These centers are great additions to our portfolio, as they strengthen our presence in the northwest region of Florida and complement our locations in Tallahassee and the New Orleans area,” said Tim O’Day, president and COO of Gerber Collision & Glass.

“We have established a leadership position in collision repair in Florida and intend to build on this to best serve our insurance partners and ensure the Gerber brand of professional and friendly service is available throughout Florida.”

www.autobodynews.com

Continued from Cover

Overtime Rules

The rule proposed by Democratic President Barack Obama’s administration would lift the salary threshold to $47,476 annually, or $913 a week.

The goal is to make low-paid managers, such as shift managers in fastfood restaurants, eligible for overtime pay when they work more than 40 hours a week.

Advocates for the rule change say it will help these low-income workers earn more money or not have to work excessive hours. Critics say it will hurt businesses, and business owners will simply change the way they pay workers. For example, instead of paying a salary, they might pay an employee an hourly wage that takes into account overtime pay.

The White House estimates that approximately 83,000 Massachusetts workers would benefit from the rule change.

Twenty states, led by Nevada, along with 50 business groups, sued to overturn the rule. They argued that the federal government was infringing on states’ rights, and the regulation is

8 JANUARY 2017 AUTOBODY NEWS | www.autobodynews.com

not what Congress intended when it wrote the underlying law. Mazzant, on Nov. 22, ruled in favor of the plaintiffs and granted an injunction blocking the new rules from going into effect.

The ruling throws the future of the law into doubt. Although the U.S. Department of Labor is likely to appeal, an appeal would probably not be decided before Republican presidentelect Donald Trump takes office. If the Trump administration agrees with the businesses, it can drop the appeal and let the Texas ruling stand. Trump could also more easily repeal the regulations, since they will not be in effect yet.

Massachusetts business groups opposed the change, although they say the last-minute ruling creates some confusion.

Chris Geehern, a spokesman for Associated Industries of Massachusetts, said his organization had argued that the extent of the change was too radical. “We thought the doubling of the minimum was a little excessive,” Geehern said.

But Geehern said if companies already made changes—for example, giving pay raises or making employees hourly rather than salaried—it

might be difficult to go back. “We’re not telling employers you should go forward with changes you made or don’t go forward, it is really up to the best judgment of the employer to determine what kind of effect going back and putting all this stuff on hold is going have on employee morale,” Geehern said.

Restaurants are among the businesses most likely to be affected, since many restaurants have low-level managers. Clark said he believes most restaurant workers would be paid the same amount of money but would be reclassified—for example, by being moved from salaried to hourly with overtime pay factored in. Some companies may instead choose to give pay raises or limit worker hours.

Like Geehern, Clark said the restaurant association felt the doubling of the wage standard was “very aggressive.” But he said the late change is likely to cause confusion.

“A lot of employers already began having conversations with employees, so it’s hard to put the genie back in the bottle,” Clark said.

We thank the Republican for reprint permission.

Police: Credit Fraud Fuels Scheme to Buy High-End Auto Parts

by Tim Chitwood, Ledger Enquirer

A tip from a worker at a Columbus auto parts shop helped local authorities catch a ring of thieves using stolen credit card accounts to buy thousands of dollars in high-end car parts, a police sergeant said on November 23.

It started Aug. 12 when an employee at Advance Auto Parts at 3593 Victory Drive saw men gathered around a red car outside the shop and noticed the car’s trunk was full of new gear from the auto parts chain.

The red Dodge Challenger showed up later at an Advance Auto Parts store in Phenix City, where police detained three suspects, one of them identified as Jarrod Williams, 24, of Riverdale, GA, investigators said.

Authorities spoke with an Advance Auto Parts district manager who told them the suspects had made numerous purchases with cards sourced to credit accounts. Store surveillance showed them buying expensive gear shifts and electronics such as car stereos, police said.

Investigators said they discov-

ered the thieves were using pilfered credit card account information to purchase gift cards in their own names, then using the gift cards to buy parts.

Arrested Aug. 12 in Phenix City were Williams, Kalil Tequan Henry

and Rashad Albero, police said.

Williams later was released from the Russell County jail and arrested Monday in Columbus, where he was booked into the Muscogee County Jail.

During his preliminary hearing on November 23rd in Columbus Recorder’s Court, he faced nine counts of credit card fraud, eight counts of credit card theft and seven counts of identification fraud.

Testifying before Judge Michael Cielinski was Sgt. D. Grant, who said Williams was caught on store video buying parts, acting as a lookout, or

picking out parts for an accomplice to purchase. The loss to the Columbus store was estimated at $3,700, with each gear shift worth $200 to $300, Grant said.

The cards were bought on accounts from institutions such as Community & Southern Bank, Lanco Federal Credit Union, Heritage Oaks Bank and Bank of the Ozarks, the sergeant said.

Each suspect is from the Atlanta area, he said. A fourth still is being sought.

Williams told the judge he bought the gift cards from someone else and didn’t think they were illegal because his name was on them.

Cielinski found probable cause to send the case to Muscogee Superior Court.

We thank the Ledger Enquirer for reprint permission.

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Police Arrest Two in Ongoing Fluvana Cty, VA, Shooting

Two Charlottesville men are behind bars in connection with a shooting during a break-in at a private auto body shop in Fluvanna County. Thirty-five-year-old Dante Givens and 36-year-old Thomas Jackson are charged with burglary, malicious wounding, and use of a firearm in commission of a felony.

Sheriff's office investigators say the owner walked in on the burglary as it was happening, and exchanged gunfire with the suspects.

The property owner was shot. His injuries are described as non-life threatening. Agents from the Virginia State Police assisted in the initial crime scene investigation.

K9 units from the Virginia State Police, the Louisa County Sheriff’s Office and the Buckingham County Sheriff’s Office assisted in the suspect area search. A grey Lexus SUV is being sought in connection with this incident. The investigation is ongoing and additional suspects are being sought. Contact the Sheriff’s Office at 434-589-8211. As this is an active investigation, no further information will be released at this time.

www.autobodynews.com | JANUARY 2017 AUTOBODY NEWS 9

VDOT Working to Reduce Crashes with Wildlife on Interstate 64

IGONC Learns CPR

The Virginia Department of Transportation is trying to reduce the number of crashes involving deer on Interstate 64.

State researchers are testing out several safety projects in central Virginia after spending two years watching how wildlife behaves along the roadside.

On November 17, the Triangle Chapter of the Independent Garage Owners of North Carolina (IGONC) came together for a CPR class organized by Dean Bailey, chapter president, at a local community center. Bob Pulverenti, Executive Director of IGONC, states, “Our members felt it would be a great asset to have staff members who were certified in CPR at their garages in case an emergency ever arises.”

Attendees earned their American Heart Association CPR certification while enjoying pizza and sweets with their peers. IGONC hosted this training session as part of their ongoing efforts to help association members stay current and competitive. According to Pulverenti, “I think everyone left feeling really good about themselves for having learned something that could benefit them both professionally and personally.”

by Matt Talhelm, NBC 29

“We have a huge problem with deer crashes in the state,” said Bridget Donaldson, Virginia Transportation Research Council senior research scientist.

Fifty-four cameras caught bears and deer along the interstate. Deer cause about 160 collisions every year on Interstate 64 between Waynesboro and Charlottesville. Bears are responsible for about five collisions.

“They use it for feeding. They even use it for mating. We have a few

photos of deer sleeping right on the roadside. So it’s part of their regular habitat there,” said Donaldson.

VDOT is now seeing if something as simple as a fence can keep wildlife out of the way of traffic. The collision repair crew at Taylor’s Auto Body Shop in Charlottesville is keeping busy from crashes caused by wildlife.

“Right now, we have about 50 cars in progress and about 20 of them are deer hits,” said Marcie Llera of Taylor’s Auto Body Shop.

Llera says one repair on a car comes to about $5,800.

“It can do a lot of damage. We’ve seen vehicles in here where it totals the vehicle,” said Llera.

Hundreds of animals used underpasses, including the Mechums River Bridge and this box Culvert in Ivy. That’s where VDOT will test out an eight-foot tall fence.

Crews have already started clearing some of the debris from along the interstate. Next, they’ll build a fence a half a mile in each direction from the Ivy exit with the goal of funneling the wildlife underneath the interstate instead of across it.

“Roads have a big effect on habitat fragmentation, and so if we can connect the sides of the road with un-

Axalta Employees Give Back During National Hunger and Homelessness Awareness Week To recognize and help raise awareness for National Hunger and Homelessness Awareness Week, observed November 12-20, 2016, employees from Axalta Coating Systems swapped their laptops for ladles and fulfilled the

tious meals a day, in restaurant fashion, at no cost and with no questions asked, 365 days a year.

“We at Emmanuel Dining Room are passionate about helping those in need in our community,” said Dorine Menchhofer, Emmanuel Dining Room Associate Program Director. “We are thankful for the support of donors and volunteers that make an impact every single day.”

Employees at Axalta’s North American Headquarters also hosted a non-perishable food drive to collect canned goods for Emmanuel Dining Axalta employees volunteered to serve lunch at the Room’s busy holiday seaMinistry of Caring to recognize National Hunger and son.

And employees at its Homelessness week Photo Credit: Axalta Mount Clemens, MichiMinistry of Caring’s lunch service gan plant also held a food benefit for needs at its Emmanuel Dining Room the Panther Pantry at Neil Reid High in Wilmington, Delaware.

School in Macomb County, MichiThe Ministry of Caring is a gan. The pantry provides food to stunonprofit organization dedicated to dents and families of the high school supporting those living in poverty in who have an emergency food need. the greater Wilmington area. Its EmTo learn more about the Minmanuel Dining Room helps combat istry of Caring or to donate, visit hunger and serves hundreds of nutri- www.ministryofcaring.org.

10 JANUARY 2017 AUTOBODY NEWS | www.autobodynews.com

derpasses it makes it better for drivers and for wildlife,” said Donaldson.

Message boards over the interstate are also warning drivers of the danger of deer. “We’re hoping those can kind of slow drivers down, look around and become more vigilant,” said Donaldson.

Llera is glad to see VDOT taking steps to keep wildlife out of traffic.

“It’s a safety concern for everybody when they’re driving, so I think that would really help,” said Llera.

Bears off Interstate 64. Credit: Bridget Donaldson

VDOT also plans to install fencing in the spring to guide wildlife to a crossing at Mechums River. Researchers will study those stretches of interstate for another two years to see if the fencing works to reduce the number of collisions with deer and bears.

We thank NBC 29 for reprint permission.

by Chasidy Rae Sisk

www.autobodynews.com | JANUARY 2017 AUTOBODY NEWS 11

Newly-Formed NC Collision Repair Association Affiliates with SCRS The newly-formed North Carolina Association of Collision and Autobody Repair (NCACAR) has joined the Society of Collision Repair Specialists (SCRS) as its newest affiliate association.

With a focus on supporting excellence in the North Carolina collision repair trade, representatives within the NCACAR highlighted the desire to affiliate with SCRS as a mechanism to tap into resources that can help serve their new and growing membership base.

‘My main reason for wanting to join the SCRS, both individually as a shop owner and as the acting president of NCACAR, is to support the innovative initiatives SCRS provides the industry and the support they offer their other affiliates within their network,’ shared Brian Davies. ‘We’ve been really impressed with the training and informational resources and recognize that the volunteer board of directors that guides SCRS is made up of some of the most impressive

shop owners, leaders and just plain great people in the industry.’

‘The opportunity to be an affiliate with an experienced organization like SCRS is huge for our newly-formed association,’ shared NCACAR vice president and interim secretary Meredith Bradshaw. ‘The resources that are offered and the work to educate, promote and support our industry is invaluable. Our objectives for the association are to unite the industry in our state and to give our businesses a strong voice at the statehouse while providing the local support to member businesses and education to the local market.’

Much of the NCACAR’s focus is in supporting a paradigm shift in the North Carolina collision repair industry, creating positive changes necessary to allow the independent businesses to focus on the consumer and become more sustainable.

‘Strengthening our position through training, member benefits, collaborative marketing and combined resources are essential to the long term success and safety of our customers and their families,’ added Davies. ‘The longevity of our repair profession is dependent on our owners, technicians and insurers

National Auto Body Council: Golfing Can Help Change and Save Lives

According to the National Auto Body Council (NABC), golfing can help change lives.

“When you sign up to play or sponsor NABC’s annual Golf Fundraiser this coming January in Palm Springs, you are helping to change lives for hundreds of individuals every year, providing reliable transportation through Recycled Rides™ to improve their quality of life,” said NABC Chair Domenic Brusco.

“Funds raised from NABC’s golf event also impact many more lives through our First Responder Emergency Extrication (FREE™) and Distracted Driving programs.”

NABC’s Annual Golf Fundraiser, was held Wednesday, January 11, in Palm Springs, CA at the Tahquitz Creek Golf Resort.

Hertz Corporation returned for the 7th year as Presenting Sponsor for the Fundraiser and also provided a vehicle for the Recycled Rides presentation to a local Palm Springs family immediately following golf.

Other industry leader sponsors included: AR Direct, Axalta Coating Systems, Caliber Collision, Dent

Concepts, Enterprise Rent-a-Car, Insurance Auto Auctions, Partners Supply, PPG Automotive Refinish, and The Collision Centers of New York.

“We appreciate the incredible support of so many individuals and businesses in the collision industry who have helped make this a sellout event for the past several years,” said Keith Egan, Co-Chair of NABC’s Fundraising Committee. “Another great day of fun and camaraderie while raising funds to support community initiatives that can change and save lives.”

Future event sponsorship opportunities are available at www .NationalAutoBodyCouncil.org

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understanding the complexity that surrounds our role in restoring vehicle safety, functionality and appearance.

We all have a huge stake in the ongoing improvement in the professionalism of the collision repair industry.’

According to the organization, NCACAR’s affiliation couldn’t have come at a more appropriate time than during the 2016 SEMA Show, where SCRS hosted their ongoing Repairer Driven Education series and OEM Collision Repair Technology Summit.

‘It’s really exciting to watch passionate, dedicated individuals come together in a marketplace with a mutual interest in raising awareness and professionalism,’ remarked SCRS Chairman Andy Dingman. ‘A close attention to technology and business practices is critical, and having industry advocates at a local level is a common thread amongst the healthiest collision repair markets. It is evident that the folks in North Carolina have something very special forming, and it’s this type of grassroots groundswell that the industry benefits from most.’

Eddie Kizenberger, executive director of the New York State Auto Collision Technicians Association (NYSACT), a longstanding participant within SCRS and consultant with

the NCACAR added, ‘I am extremely impressed with the association’s leadership and direction. The officers are hardworking, dedicated volunteers who are donating their time and resources for the betterment of all collision shop owners in the state of North Carolina. I’m confident that NCACAR’s involvement with SCRS will ensure that we have the most current information and trends to share with the membership. The association’s efforts will include education, regulatory and legislative issues important to all North Carolina collision repair shops. I expect this group will become an outstanding contributor within the network of SCRS’ affiliate associations and we look forward to what the future holds.’

For more information, visit www .scrs.com.

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www.autobodynews.com | JANUARY 2017 AUTOBODY NEWS 13

Michigan OKs Operation of Autonomous Vehicles on Public Roads, Previously Only Testing Allowed Michigan Gov. Rick Snyder has signed legislation that aims to put Michigan at the forefront for autonomous technology, testing and deployment for self-

MI Gov. Rick Snyder signs package of legislation. Credit: Governor’s office

driving cars. Proponents say the laws are important for the state’s economic development and talent retention, according to news releases and reports in the Detroit News.

The new law clears the way for the public to use self-driving cars when they are available, and allows self-driving vehicles without steering wheels or pedals to be tested on public roads. Previously, only testing of the vehicles by manufacturers was permitted. The bill also allows automated vehicle platoons and on-de-

mand autonomous vehicle networks to operate on roads throughout the state.

Previously, only testing of vehicles was permitted. The result should include more autonomous vehicles taking to Michigan roadways and quickening development of the technology State leaders say will make roads safer and cut down on accidents.

and use fully self-driving cars when they are available at the Automotive Hall of Fame in Dearborn. The laws would allow ride-sharing services without drivers to be operated by auto manufacturers or by ride-hailing services such as Lyft or Uber.

The package of four bills (Senate Bill 995-998) passed through the

“Michigan put the world on wheels and now we are leading the way in transforming the auto industry,” Snyder said. “We are becoming the mobility industry, shaped around technology that makes us more aware and safer as we’re driving. By recognizing that and aligning our state’s policies as new technology is developed, we will continue as the leader the rest of the world sees as its biggest competition.”

Snyder signed the package of bills that will allow the public to buy

House and Senate with near unanimous support. The main bill allows self-driving vehicles to operate on any Michigan roadway. It allows automated platoons of trucks to travel together at set speeds. And it allows networks of self-driving cars that can pick up passengers on demand.

It also creates the Michigan Council on Future Mobility to make recommendations on statewide policy to keep Michigan ahead of the game.

Joined by bill sponsor Sen. Mike Kowall and mobility leaders from

“Michigan put the world on wheels and now we are leading the way in transforming the auto industry” — Gov. Rick Snyder

14 JANUARY 2017 AUTOBODY NEWS | www.autobodynews.com

Ford and GM, Gov. Snyder signed Senate Bill 995 December 9.

As a result of the passage of the bill, all safety requirements that pertain to the testing of autonomous vehicles will apply to autonomous vehicle operation, according to the news release. The bill allows for automated vehicle platoons, where vehicles travel together at electronically coordinated speeds, and authorizes on-demand autonomous vehicle networks.

Gov. Snyder also signed three other bills sponsored by Sen. Kowall, Sen. Rebekah Warren, and Sen. Ken Horn, respectively, as part of the autonomous vehicles package: SB 996 outlines specific parameters for entities that wish to offer ondemand autonomous vehicle networks to the public. SB 997 recognizes the American Center for Mobility at Willow Run in statute and removes barriers to operating at the facility.SB 998 exempts mechanics from any damages to vehicles that result from repairs, if the repairs were made in accordance with manufacturer specifications.

Four Towing Companies, Auto Body Shops Suspended from City Pact in MS

Continued from Cover

After the city received several complaints from individuals and insurance companies about being overcharged by area tow companies, the Oxford Police Department conducted an audit of the five towing companies contracted with the city to provide tow services for wrecks and illegal parking.

The OPD reviewed 10 random wreck reports and the invoices associated with the towing costs.

Code Enforcement Officer Johnny Sossaman said that upon reviewing the invoices, he found several discrepancies and overcharges from four of the five companies.

OPD Chief Joey East suspended the contracts for Marquis Towing, Caines Auto Body & Towing Services, Chandler Towing and Sheldon’s Roadside Towing.

The suspension will begin in January and last for 30 days. The suspension only affects the city putting those companies on the rotation list to be called in when there’s a wreck.

one piece.

“The Lord blesses us, and we turn around and bless someone else.

We do this once or twice a year. We look out for people in the community,” Lindsay explained.

by Alyssa Schnugg, The Oxford Eagle

The companies can still operate as usual otherwise.

Shiver’s Towing was not suspended and Sossaman said there were no discrepancies in their billing.

Some of the issues included overcharging for cleanup, charging more days for storage when the vehicle was actually at the towing company, unknown charges and questionable legal fees.

Appeal to aldermen The owners of Marquis Towing and Caines Auto Body & Towing Service attended the December 6 Oxford Board of Aldermen meeting to appeal the suspension.

Caines’ owner, Patrick Caine, and his representative, Tara Scruggs, admitted there was a miscalculation of days on one of the reports, but that the legal fees they charged one insurance company were valid because the car owner never picked up the car.

Larry Marquis, owner of Marquis Towing, said his computer software makes it look like someone is

charged an extra day when they aren’t.

“The insurance companies call us and tell us about how long they expect the car to be here and pay us for those days,” Marquis said. “If the car is here longer or for a shorter time, we have to go in and manually change it.”

Mayor Pat Patterson said his office has received too many complaints for it to be just an oversight from the towing companies.

“If you’re on rotation, we don’t want these folks overcharged,” Patterson said. “It’s as simple as that.”

Patterson called for a motion to drop the suspension on all four companies; however, no motion was made.

The suspension stands. After the 30day period, the companies will be put back into the rotation.

Alderman John Morgan said he hopes the suspension will be a message to the towing companies to be more careful in the future to not violate their contract with the city, however, he said he recognizes some of the wording in the contract is vague.

Sossaman agreed and said he would be meeting with the tow companies and will work on updating the language in the contracts.

We thank The Oxford Eagle for reprint permission.

Shop Owner Inspired

Judy Hinchey’s SUV was impaled by a Kayak paddle on Interstate 64

It’s a random act of kindness that made the Chesterfield mom’s heart smile.

“It was nice. It kind of restores your faith in humanity,” she said.

We thank WTVR for reprint permission.

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989-315-8946 24-Hour Fax: 989-803-5922 www.autobodynews.com | JANUARY 2017 AUTOBODY NEWS 15

UTI Houston Student & Former Marine Discusses Awards, Perfect GPA and Overcoming Adversity try to create a new normal.

Paxson said his will power to Andrew Paxson inherited his love of “adapt and overcome,” which he cars from his father, who spent most learned in the Marine Corps, was one of his childhood rebuilding a 1976 of the biggest factors that helped him Pontiac Firebird Trans Am. In high with his new experience being in a wheelchair.

“After the accident, I was at home, taking care of the kids and running the house,” said Paxson. “I was still able to hunt, fish, and swim, but I didn’t have a job, and that’s what was missing.”

He said a recruiter from UTI Houston called him to ask if he was still interested in attending.

“I explained my situation While landscaping, Andrew Paxson fell 40 feet out of a to him, and he said it wouldn’t tree and severed his spine, leaving him paralyzed from the be a problem,” said Paxson. waist down “They’ve had other people in school, Paxson started doing his own wheelchairs at the technical school, mechanical work as a hobby. and they’ve been able to do it, so I deAfter graduating from Yellville cided to give it a shot.”

Summit High School in Yellville, Paxson then moved to Houston in Arkansas in 2004, he joined the MaJanuary 2015, and enrolled at UTI rine Corps, where he was deployed twice in Iraq and once in Afghanistan.

“The most important lesson that I’ve taken from the Marine Corps is that bad things happen... things go wrong all the time, and you’ve got to adapt and overcome,” said Paxson.

Paxson said he planned on attending the Universal Technical Institute of Houston right after he left the Marine Corps in 2008, but he ended up starting his own landscaping company.

by Victoria Antonelli

Andrew Paxson completed two tours in Iraq and one tour in Afghanistan while in the Marine Corps

Andew Paxson maintains a 4.0 GPA at UTI Houston and has received several awards for his academic performance

For the first couple of years, business was booming, but in July 2010, Paxson’s life changed forever. While landscaping, he fell 40 feet out of a tree and severed his spine, leaving him paralyzed from the waist down.

After spending more than a week in ICU and undergoing more than two months of in- and out-patient rehabilitation, he returned home to his wife and two kids, ages eight and five, to

Houston in February 2015.

In February 2016, Paxson graduated from the Auto/Diesel Industrial program with a 4.0 GPA and was selected as the recipient of the Edward Fletcher Student Excellence Award.

The award recognizes one student per graduating class for outstanding performance and professionalism.

After graduating from the Auto/ Diesel Industrial program, Andrew immediately enrolled into the Collision Repair and Refinishing Technology (CRRT) program.

“UTI Houston has made it really easy and accessible for me,” said Paxson. “There hasn’t been that great of challenges, except picking up heavy transmissions, or working on the roof of a car... I do what I can.”

16 JANUARY 2017 AUTOBODY NEWS | www.autobodynews.com

Paxson said he has a special wheelchair that stands him up straight so he can reach higher up than he normally would be able to.

Despite these challenges, Paxson continues to excel and is maintaining a 4.0 GPA. He even created modified hand controls that allowed him to test a car’s horsepower on the dynamometer (dyno).

“I’ve enjoyed both the auto diesel program and the collision repair and refinishing technology program,” he said. “I started out on the mechanic side when younger, so I loved doing the hot rod portion on the auto side. As far as collision repair, I’ve taken a liking to the metal work, such as welding and working on quarter panels.”

He added that the different programs require unique skill sets, and that “it has been very cool to see both sides of the house.”

Paxson is set to graduate from the CRRT program on February 3, 2017.

After graduation, he hopes to work in a transmission shop, but if his physical challenges create too many road blocks, he’ll pursue a career in a collision repair shop.

When Autobody News asked Paxson what advice he’d give to others who face similar limitations, he said,

Andrew Paxson, former marine, studies auto diesel and collision repair and refinishing technology at UTI Houston

“Never give up; it’s as simple as that.

Apply it to anything and everything, and just keep moving forward.”

For more information on UTI Houston, visit www.uti.edu/campuslocations/houston-tx.

www.autobodynews.com | JANUARY 2017 AUTOBODY NEWS 17

Shop Strategies The Power of Peer Groups: Surviving in a Consolidated Market with Stacey Phillips

When it comes to the power of peer groups, Dan Stander of Fix Auto Highlands Ranch in Littleton, CO, is certainly a great resource on the subject.

The president of ASA Colorado’s collision division said that joining an association and/or advisory council offers many benefits for shop owners.

Dan literally grew up in the auto body business. As a young boy, he recalls sweeping floors in his grandfather’s body shop in Englewood, Colorado. His two uncles also owned body shops and his father was repairing cars out of his home garage. Sometimes, 20 BMWs would be lined up in front of the house waiting to be repaired. After working with another shop owner for a brief time, his father Jerry opened his own shop in February 1983—Jerry Stander’s Auto Body— with the help of his mother Bernie.

Except for a few side jobs, Dan has always worked at his parent’s body shop. In 2006, the independent facility became part of the Fix Auto network and now draws on the support of 437 collision repair franchises.

Dan is currently the operations manager at the family-run business, which includes 15 employees, including Bernie who focuses on the accounting, bookkeeping, training and administrative duties. His father comes in every day working on car restoration, soap box derby, maintenance on the building and even some gunsmithing.

Q:

Can you tell us about the encouragement and support your parents have provided?

A:

My parents were really involved in the industry, ASA, education and training. They encouraged us to surround ourselves with people who would assist us, give us ideas, train us and help us do a better job faster, versus reinventing the wheel. Many times, people have a hard time asking for help. The philosophy that my parents shared with me is that it’s ok to ask for help.

My father and I get along really well and we have a very similar vision about running the company. However, we often look at things from different

angles because of our generational differences. It’s old school versus new school—training from the past versus today’s training. He has instilled in me the right way. My father has com-

Dan Stander, operations manager of Fix Auto Highlands Ranch and president of ASA Colorado’s collision division

pleted a lot of industry training, including being I-CAR Platinum. At times, with my industry involvement I have learned about new OEM repair requirements that are ahead of other training we have all taken in the past.

As we know, times change, cars are changing and repair procedures are changing dramatically. We cannot always repair cars the same way we did even five years ago.

Ed Attanasio is an automotive journalist based in San Francisco, California. He can be reached at era39@aol.com.

received and I decided to join ASA’s collision operations committee in 2005 to help get the word out even more.

When I became more involved in ASA on the national level, I began learning from the great ASA staff, industry partners, vendors and veterans such as Darrel Amberson, Mike Anderson, Dan Bailey, Scott Benavidez, Jerry Burns, April Hernandez, Ron Nagy and Roy Schnepper. They are great people and have now become friends. I have learned how to deal with many different situations after hearing about their experiences.

I have also been part of the operations committee and government affairs committee with ASA national.

Again, the power of learning from others.

What is your involvement at Q: the local level with ASA Colorado?

Currently, I am the president of A: ASA Colorado’s collision division. ASA Colorado is very strong on the mechanical side. I’m usually one of the only collision guys who shows up at the meetings. There are a lot of collision-related mechanical issues we have to deal with at the shop. Granted, we don’t do maintenance, but there are a lot of different repair matters to learn from the mechanical folks at ASA Colorado that I apply to our business.

The issues ASA Colorado is currently focusing on include promoting hands-on training and finding ways to help the industry to hopefully do a better job on the vehicles and for the consumers.

As an independent shop, how has your business been able to Q: survive with the consolidation taking place?

See Power of Peer Groups, Page 21

Can you tell us how you beQ: came involved in ASA and the importance of joining an association?

I joined ASA Colorado in 2004. I had created a flyer to A: explain an industry refinish problem.

Zone refinish, base coat reduction and partial panel refinish have been hot industry topics for many years. It is a double win for insurance companies and a double loss for auto body shops. Paint labor and paint material reductions done with a simple one line adjustment are more prevalent in some markets than others. I wanted an easy way for shops to explain to insurance adjusters and even their internal shop staff all of the additional labor and materials involved in a repaired panel versus a new panel versus a blend panel. Everyone told me that the flyers wouldn’t make a difference, but I handed them out anyway. Soon, they spread across the country. I was hoping that it would help the industry. The flyer was well

18 JANUARY 2017 AUTOBODY NEWS | www.autobodynews.com

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Technical College High School Brandywine Campus Car Show in PA Gives Back to Soldier

by Daily Local News Staff

The fourth annual Car Show and Community Day became a time of giving back and a time of thanks to a soldier.

The show was recently held at the Technical College High School (TCHS) Brandywine Campus, which partnered with the Recycled Rides program, and presented Sgt. Tiffany Rowan with a refurbished 2012 Nissan Sentra by 3D Auto Body and Collision Centers.

Rowan, of Bethlehem, is a 12-year member of the United States Army Reserves. She has been deployed to Iraq, Kuwait and Qatar in support of Operation Iraqi Freedom and Enduring Freedom.

Her fiancé, Vernon McLucas, is a veteran of the New York Army National Guard, after serving his six-year contract. For both, the transition from active duty to civilian life has been challenging. Because of that, she expressed gratitude for the car.

“We’ve had some hard times since we came back getting acclimated to being civilians,” Rowan said. “It’s been very difficult. I am really excited about the car.”

The winners from the car show were a 1931 Ford AA Mail Truck/James

T. Horn of Coatesville, first; 1940 Buick Super Coupe/Jeff Rice of Downingtown, second; and 1964 Ford 500 XL Convertible/Gordon Fry of Glen Mills in third.

nary arts students.

The event was coordinated by Kate Viggiano, administrative assistant to TCHS Principal Frank McKnight, and Mark Serfass, TCHS Pickering instructor.

“There was a great turnout,” Viggiano said. “The show is a scholarship fundraiser as well as a community day and open house to highlight the entire school and all of the programs we have to offer them.”

“It was another opportunity to see all the great things students are doing in career and technical education,” TCHS Brandywine Assistant PrinciTiffany Rowan, of Bethlehem, a 12-year member of the pal Dave Purdy said. “It was U.S. Army Reserves, sits in the driver’s seat of the 2012 a great day for our local busiNissan Sentra she was presented with by 3D Auto Body nesses, our sponsors, commuand Collision Centers during the fourth annual Car Show nity members, our staff and and Community Day at the Technical College High students to come together and School (TCHS) Brandywine Campus in Downingtown. have a good time, plus allow Credit: Daily Local News us to promote the building.”

According to TCHS Brandywine The car show is sponsored and representatives, about 1,000 people at- supported by 3D Auto Collision Centended the Recycled Rides ceremony. ters, ABRA Auto Body and Glass, Black Activities included building and class- Horse Auto Body Supply, Valspar, room tours, and services provided by Coatesville Youth Initiative, Fast Signs, area businesses and TCHS program Franklin Mint Federal Credit Union, the instructors, face painting and food pre- Chester County Intermediate Unit Pracpared by the TCHS Brandywine culi- tical Nursing Program and Universal

Technical Institute.

According to event organizers, participating organizations included Geico Insurance and the time and materials for Rowan’s car were donated by Fred Beans Parts of Doylestown, Wensel’s Repair of Spring City, Lehigh Valley Bumper of Allentown, LKQ Corp. of Philadelphia, Keystone Automotive of Philadelphia and Chuck’s Auto Salvage of Douglassville. These groups worked in conjunction with 3D’s Spring City facility to restore the 24,000-mile Nissan to factory condition.

“I feel privileged to be allowed to do this,” said 3D owner Dave Niestroy.

The Recycled Rides program was developed by the National Auto Body Council in 2007. The program brings together insurers, collision repair experts, paint suppliers, parts vendors and other collaborators to repair and donate vehicles to deserving individuals and service organizations.

We thank Daily Local News Staff for reprint permission.

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20 JANUARY 2017 AUTOBODY NEWS | www.autobodynews.com

Number of Days

Continued from Page 18

Power of Peer Groups

A:

I remember when ABRA moved into town (approximately 20 years ago). In Colorado, the market was very pro-independent and nobody gave them much thought. But as we know now, they were and still are a gamechanger.

I don’t think there’s anything spectacular or different about what ABRA and the other consolidators are doing inside their shops. It’s what they are doing outside their shops. These consolidators are coming into the markets and taking a huge market share, buying up shops and building new shops.

Some shops think that they can’t stay in business with those darn consolidators coming in. That is totally wrong. There are a ton of opportuni-

Fix Auto Highlands Ranch in Littleton, CO

ties created by consolidation. Part of the opportunity is really knowing what

is going on in the market with consolidation.

prompted the decision to Q: What become part of Fix Auto?

During this time, Fix A: Auto reached out to us to become a member. It

was a really hard decision for us and we struggled with it. I talked to people who said it wasn’t the right decision and others who said it was. I think it depends on a shop’s own situation, what their issues are, the market trends and do they have a lot of consolidation in their area. For us, we realized that we have a lot of con-

See Power of Peer Groups, Page 18

solidation around us. The Denver Metro area was the first to have the Big Four in our market—ABRA, Caliber, Gerber and Service King. I think in order for our shop to survive, we have to play the game a lot differently because of the competition.

Times change and they are continuously changing us.

We became part of Fix Auto about a decade ago and have found that it was the right decision for us. The company offers great information about what is going on in the industry. It’s not always positive and I think that it is tough for a lot of people to hear.

However, I think it helps us stay a little ahead of the curve to help make decisions that are part of the future versus being several years behind and then having to catch up.

As an independent owner with the corporate structure of Fix Auto, I think we can love our employees and love our consumers more, while running a successful business.

What is the benefit of getting involved in the industry and Q: how can it help your business?

I always encourage shops to A: get involved with associations, advisory councils and networking op-

portunities. Whether it’s getting involved with ASA, CIC or SCRS, I think industry associations are key and help you learn what’s going on. I also recommend joining an advisory council. I’ve worked with various advisory councils over the years such as NACE and Fix Auto, and I found that it gives you the opportunity to learn from others in the industry. Twenty Groups offered through paint companies and other vendors also help you stay educated and up-to-date about new developments. All of these offer the best networking opportunities money cannot buy.

Read more about Dan Stander’s story and how independent shops can survive in an environment of consolidation in The Secrets of America’s Greatest Body Shops, written by Dave Luehr with Stacey Phillips, scheduled to be released in early 2017.

For more information, visit www .bodyshopsecrets.com or email dluehr @bodyshopsecrets.com/sphillips@ bodyshopsecrets.com.

www.autobodynews.com C

www.autobodynews.com | JANUARY 2017 AUTOBODY NEWS 21

22 JANUARY 2017 AUTOBODY NEWS | www.autobodynews.com

Continued from Cover

Ahead to 2017

lision repairers. Perhaps in 2017 more state insurance commissioners will follow the lead of their counterpart in Illinois, who this past year conducted a market conduct survey that lead USAA to end the use of caps on paint materials in that state. Montana’s Insurance Commissioner this past year issued a reminder to insurers that a lower estimate from a shop in the same market does not define market price.

In California, Insurance Commissioner Dave Jones also just finalized new rules for how insurers conduct collision repair labor rate surveys in that state, which could well impact what shops there get paid in 2017. But he also said shops don’t have to wait for those new regulations to go into effect if they have a concern about what they are being paid by an insurer.

“If you believe that you’re being presented with a reimbursement based on a labor rate survey that you suspect is not accurately capturing what the labor rate is in your market, you can complain to us now,” Jones said. “We

have pursued those complaints. We ask the insurer [for] their labor rate survey. We take a look to see whether in fact it’s designed in a way to provide a fair result. In some cases, we have concluded that it hasn’t been, and have gotten corrections.”

More automaker involvement in collision repair. Certainly the six automakers (General Motors, Nissan, Honda, Toyota, Fiat Chrysler) that is-

CA Insurance Commisioner Dave Jones

sued position statements this past year on pre- and post-repair scanning of collision-damaged vehicles are not the last to do so. The industry likely will see more such statements in 2017, along with continued debate and friction between shops and insurers in

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terms of what those procedures mean for claims.

While scanning is perhaps the most talked-about subject involving automakers and collision repairers, there was also plenty in 2016 to indicate more OEM involvement in the industry in others ways is coming in 2017.

Vehicle telematics, for example, could increasingly be used by either automakers or insurers to get immediate notice of an accident and potential early influence on where that wrecked vehicle is taken for repairs.

“Our experience in Europe has shown that our partners have…been able to reduce cycle time and actually drive down the costs of claims, seeing a noticeable difference in their loss ratios, attributable to the use of telematics,” John Kramer, a former Nationwide Insurance executive now with Octo Telematics, said last year on automakers’ use of data from the vehicle as part of the claims process.

“When there is a crash, there is a ‘first notice of loss’ that is provided to the insurance company within minutes of the observance of the [vehicle] behavior.”

Other automakers may begin certifying collision repair shops in 2017 as well. “We are now moving into the research stage and development of a certification program for all General Motors vehicles,” GM’s John Eck said last summer.

Legal battles over parts, steering will continue. Several lawsuits in the industry reached conclusions this past year, but there are plenty of courtroom battles ahead in the coming year.

Four lawsuits pitting Ford Motor Company against the non-OEM parts industry, for example, continue to inch along in federal courts. All of the suits involve Ford’s design patents on crash parts, which limit the production and sale of non-OEM versions of those patented parts. The Automotive Body Parts Association (ABPA), which represents non-OEM parts manufacturers and distributors, is asking a U.S. District Court to invalidate those patents. The ABPA argues that the parts are functional rather than ornamental, and that other courts have invalidated design patents (on items such as toner cartridges) when the design is found to be primarily functional.

The other patent-related lawsuits involve Ford and a Texas-based after-

market parts distributor New World International and two affiliated companies; Ford alleges those companies sold non-OEM crash parts that infringe on the automaker’s design patents, while New World has also sued to have Ford’s design patents invalidated.

Also still pending in various degrees of appeals are some of the two dozen lawsuits brought by shops around the country suing insurers for allegedly conspiring to manipulate shop labor rates and compensation.

There’s been little in the court decisions in this past year that indicate much hope for the suits still surviving a year from now. Virtually all have been dismissed, though some of those dismissals are under appeal; some such appeals, however, were dismissed this past year because of failure by the shops’ attorneys to meet appeals court deadlines.

Perhaps most troubling about the lawsuits is if additional court rulings in 2017 will echo those issued last year by U.S. District Court Judge Gregory Presnell in the suit brought by shops in Tennessee. In dismissing the suit, Judge Presnell ruled that he saw nothing wrong in one of the instances of steering cited in the lawsuit, one in which State Farm “required the vehicle be taken to its DRP shop.” Presnell ruled, in fact, that “Tennessee law allows an insurer to require that an insured take his or her vehicle to a particular shop for repair.” He reached this conclusion by pointing to Tennessee’s Unfair Trade Practices and Unfair Claims Act, which states in part that if an insurer “requires a repairer to be used,” the insurer must establish standards to “assure the repairs are performed in a workmanlike manner.”

“The necessary implication of this language is that insurers can legally require that their insured patronize a preferred repair shop,” Judge Presnell wrote.

Similar rulings like that in any of the other lawsuits could change the face of “steering” by insurers in 2017 and moving forward.

John Yoswick, a freelance writer based in Portland, Oregon, who has been writing about the automotive industry since 1988, is also the editor of the weekly CRASH Network bulletin (www.CrashNetwork.com). He can be contacted by email at john@Crash Network.com.

www.autobodynews.com | JANUARY 2017 AUTOBODY NEWS 23

Shop Strategies

Ed Attanasio is an automotive journalist based in San Francisco, California. He can be reached at era39@aol.com.

Industry Veteran in Pennsylvania Shares Secrets to Running a Successful Body Shop with Stacey Phillips

—When Ron Perretta started Professionals Auto Body at the age of 19, he set out to do business with the traits that he said were instilled in him from a very young age—values, ethics and

Ron Perretta and his wife Paula after receiving the ‘Excellence in Small Business’ award

morals. Over the years, he has run his Pennsylvnia-based business based on these core attributes while focusing on quality repairs and excellent customer service. In addition to running two body shop locations in Altoona and Duncanville, Perretta operates a full mechanical facility, a towing company and a consulting and coaching business. Autobody News spoke to this industry veteran about the recent awards he received and the secret to running a successful operation.

Congratulations on receiving the Q: ‘Excellence in Small Business’ award from the Blair County Chamber

of Commerce. What was your reaction when you found out that Professionals Auto Body was recognized?

me with the Small Business Person of the Year award. Then in October my business, Professionals Auto Body, received the Excellence in Small Business award from the chamber. This month we received the Hometown body shop award, which we have won repeatedly year after year. All I could think was out of the thousands of businesses we received these awards. It was amazing.

Present at the awards was my wife Paula, management, technical staff and people who have helped us from the very first day—“1979.” (link to video of Ron Perretta’s speech: http://bit.ly/ronperretta

Can you share some of the pracQ: tices at your Pennsylvania body shops that you think contributed to re-

ceiving the award?

I often say, if you had a repair A: done by me 30 years ago, and again today, some of the same people

would be here to help you. Some of the practices or ingredients are being loyal to my staff, community and customers and receiving their loyalty in return; eliminating drama and distractions; product consistency; keeping ahead of vehicle changes, equipment and training; and not wavering from our beliefs.

Most importantly, I respect everyone who works at the business regardless of their position. Lastly, I never wanted to be like others in the industry, copying what they’ve done. I’ve run things not as a body shop but as a business, which has differentiated me in my market and industry.

I was humbled. First, in FebruA: What is your advice to other ary 2106 my peers in the community along with the chamber honored Q: shop owners who are starting out in the industry?

A:

Ron Perretta and the Professionals Auto Body management team

The only way to succeed in this business or any other is to be passionate at whatever you do. Don’t expect things to be handed to you. You will appreciate your accomplishments more and so will others, as demonstrated by my awards. Create your niche, be consistent, do the right things and don’t listen to

24 JANUARY 2017 AUTOBODY NEWS | www.autobodynews.com

2017 as being a very busy year.

people who only share poor advice.

What are some of the upcoming What is the secret to running a Q: goals Q: for your shop in 2017? successful business in this industry?

We are growing and I’m not on A: any DRP programs. I’ve added A: from Literally without any money, five new positions within the last year the very first day I opened I kept the shop clean and organized.

Today, all three of my stores are beautiful, well maintained and equipped.

This is the kind of environment people should enjoy working in. This environment is important to people and shows I care about them. This and additional philosophies create an awardwinning business.

For more information, visit http:// www.professionalsautobody.com or contact Ron Perretta at Professionals Auto Body: ronperretta@aol.com or 814-931-7669.

Professionals Auto Body has received multiple awards over the years

and am now working on taking over another shop. I have a production/consulting company that has been expanding. We not only manage social media for body shops, but other businesses along with creating radio, TV, print commercials and coaching. I see

www.autobodynews.com C

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Shop Strategies

Victoria Antonelli is a freelance writer and editor for the automotive industry. She has a journalism degree from University of Rhode Island.

She can be reached at vantonelli.autobodynews@gmail.com.

How to Integrate Millennials Into the Workplace- From Hiring to Training and Beyond with Victoria Antonelli

Mike Lanza, manager of business consulting services at Sherwin-Williams Automotive Finishes, led several Society of Collision Repair Specialist (SCRS) seminars during SEMA 2016.

With over 30 years of industry experience, Lanza was able to give attendees detailed insight on what millennials think, how they work, and why it matters to body shops.

He started his presentation off with a staggering statistic: in 2025, millennials—those born between 1980 and 2000—will make up 75 percent of the workforce.

Therefore, body shops (or any businesses for that matter) that want to remain productive in less than 10 years time need to learn how to smoothly integrate this new generation into their work environment.

According to Lanza’s PowerPoint presentation: ● Millennials consider innovation a key purpose of business- just as important as profit ● 78 percent of millennials feel innovation is essential for business growth

● Higher paying jobs ● Apprentice programs

The General Social Survey, administered by the University of Chicago 40 years ago and continuing today, found that millennials identify with working class positions more than any other age group. In 2014, some 60 percent of millennials considered themselves to be working class. Half of all millennials with a bachelor’s degree in 2014 identified as working or lower class as compared to just 26 percent of their counterparts in 1974.

While money has been the driving force of motivation in the past, millennials operate best under different incentives: ● 95 percent of millennials work harder when contributing to a company mission ● 89 percent of millennials desire fun & social work environments ● Only 15 percent of millennials think a high paying career is important

Credit: Mike Lanza, Sherwin-Williams Automotive Finishes, SCRS SEMA

1. Provide structure Employers can provide structure to millennials by ensuring that reports have monthly due dates, jobs have fairly regular hours, certain activities are scheduled every day, meetings have agendas and minutes, goals are

clearly stated and progress is assessed, and assignments are defined as success factors.

2. Provide leadership and guidance Millennials want to look up to you, See Integrate Millennials, Page 28

Lanza said he believes it is important for body shops to choose a strong mis-

• Exceptional Customer Service • Prompt & Dependable Delivery • Dedicated Wholesale Staff Credit: Mike Lanza, Sherwin-Williams Automotive Finishes, SCRS SEMA

● 71 percent believe business innovation improves society ● 66 percent say innovation is a critical requirement in choosing a potential employer ● 62 percent describe themselves as innovative

Lanza explained to attendees that more and more millennials are foregoing college for blue collar jobs, due to the following influences: ● Skyrocketing tuition costs ● Saturated career fields ● Insourced/outsourced ● More opportunity within blue collar sector

sion and culture over salary if they want to engage and retain millennials for the long haul.

What do millennials want?

1. The ever-increasing value of intangible benefits. They know what they’re worth & they’re going to get it 2. Flexible schedule/balanceDon’t want to be tied to a 9-5 job 3. Autonomy - Don’t want to be micromanaged / want to be involved 4. Transparency - Don’t want to “go with the flow;” want to be “in the know”

Lanza provided the following 11 tips for managing millennials:

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Continued from Page 26

Integrate Millennials

learn from you, and receive daily feedback from you. They want “in” on the whole picture and to know the scoop.

Plan to spend a lot of time teaching and coaching and be aware of this commitment to millennials when you hire them.

6. They are up for the challenge and change Boring is bad—they seek ever-changing tasks within their work. What’s

8. Electronic literacy The electronic capabilities of these employees are amazing. Use their abilities in social media.

3. Encourage their self-assuredness Millennials are ready to take on the world. Their parents told them they can do it—they can. Don’t squash them or contain them.

4. Comfortable working with teams They are used to working in groups and teams in contrast to the “Lone Ranger” attitude of earlier generations. Millennials actually believe a team can accomplish more and better.

5. Listen to the millennial Millennial employees are use to loving parents who have scheduled their lives around their children’s activities and events. These young adults have ideas and opinions, and don’t take kindly to having their thoughts ignored.

Millennial stereotypes explained. Credit: Mike Lanza, Sherwin-Williams Automotive Finishes, SCRS SEMA

happening next is their mantra. Don’t bore them, ignore them, or trivialize their contribution.

7. Multi-tasking on a scale you’ve never seen Multiple tasks don’t phase them. Many will talk on the phone while answering emails and multiple instant messages; this is a way of life.

28 JANUARY 2017 AUTOBODY NEWS | www.autobodynews.com

9. Affinity for networking Millennials like to network around the world electronically. They are able to post resumes electronically as well as on web job boards. They are loyal, but they keep they always keep their options open.

10. Life-work balanced workplace Millennials are use to cramming their

lives with multiple activities. They may play on sports teams, walk for multiple causes, and spend lots of time with family and friends.

11. Provide a fun, employee-centered workplace Millennials want to enjoy their work, enjoy their workplace, and make friends in their workplace. Help your long-term employees make room for the millennials.

Next, Lanza discussed the best ways for employers to find and retain employees who perform with excellence, have a good skill set, and who are also reliable and trainable.

He said employers need to mentor and motivate their new hires, as well as seasoned employees, by setting standards and managing them in the most profitable way.

Interviewing and Hiring for Success Step 1: Forecast Needs Accurately forecast short and long term needs Step 2: Source Potential Candidates Identify potential sources for employee talent. Work closely with sources to

maximize productivity

Step 3: Plan for the Interview Formulate questions, review background information, and create the interview plan

Step 4: Conduct Interview Ask questions to collect appropriate behavioral information on candidates in order to make a more informed decision

ployees more efficiently: ● Personal contacts ● Employee referral ● Signs ● Industry contacts ● Tech school recruiting ● Insurance companies ● State/local agencies ● Industry periodicals

to job description ● Prescreen

Lanza also provided tips for...

Opening the interview: 1. Put applicants at ease 2. Arrange for privacy 3. Prevent interruptions 4. Greet candidate

Step 5: Market the Company/Opportunity Paint a positive and accurate picture of job responsibilities, career path, and employee benefits

Step 6: Assess Candidate Information Objectively analyze data collected on a candidate to detect trends, strengths, and/or weaknesses

Step 7: Hire the Right Candidate Use clear decision criteria and evaluate candidates against criteria Don’t compromise on candidate quality or fit

Lanza then shared with attendees the following methods for recruiting em-

Credit: Mike Lanza, Sherwin-Williams Automotive Finishes, SCRS SEMA

● Internet / Social media ● Local advertisements ● Review resumes and applications ● Review work history ● Compare candidates qualifications

5. Make some small talk 6. Sit with no barriers between you and the candidate 7. Briefly describe the position 8. State basic tasks and responsibili-

ties 9. Explain how the job is structured 10. Sell the company and explain how the position fits in 11. Explain the interview procedure 12. Explain that you will be taking notes and the applicant may do the same 13. Clarify confusing or incomplete items on the application resume 14. Begin with your interview questions

Processing info during the interview: 1. Criteria for determining usefulness of information gathered: Ask yourself- is the information clear?

If not clear, seek clarification 2. Begin with open-ended questions Switch to close ended questions to get more information 3. If information becomes not relevant- redirect convo back to original focus – use open-ended questions to dig deeper 4. If information given is not adequate- ask questions in another criteria of the same example 5. Ask for other examples of evidence Closing the interview: 1. Re-describe the position of the company See Integrate Millennials, Page 48

www.autobodynews.com | JANUARY 2017 AUTOBODY NEWS 29

SEMA Show Goes On

Ed Attanasio is an automotive journalist based in San Francisco, California. He can be reached at era39@aol.com.

Valspar’s SEMA Highlights Include Celebrities and Amazing Vehicles with Ed Attanasio

Every November when SEMA rolls around, all of the paint companies step up in a big way to shine for four days and Valspar Automotive surely did exactly that at this year’s Show in Las Vegas. Among all of the fanfare and frenetic activity, Valspar Automotive was in to win it this year as they represented all of their other brands, including Matrix Automotive Finishes, Prospray Finishes and DeBeer Refinish.

It was all about amazing vehicles, new product announcements and celebrity appearances at 2016 SEMA for Valspar Automotive. The company hosted the stars of two reality TV

now for about two years and the product is exceptional. We get dead-on color matches and the cars come out looking great. Just look at some of the vehicles right here in the Valspar Automotive booth and you can see what I am talking about.’

Featured vehicles in Valspar Automotive’s booth and in other locations at SEMA showcased the global leader’s coatings, including an original True Blue Pearl on a 1967 Mustang Fastback from the Matrix Automotive Finishes line; A 1966 Ford Fairlane GTA by Tony Lanesky of Anton’s Hot Rod Shop of Cleveland, OH from the DeBeer Refinish line; a 1978 Pontiac Trans Am in Prospray Finishes by John Wargo of The Custom Shop in Flanagan, IL as well as a custom trike in Matrix colors from Las Vegas’ notorious Count’s Kustoms and History’s Counting Cars.

Owned by John Wargo and his wife Kim, The Custom Shop has featured many vehiTony Lanesky of Anton’s Hot Rod Shop of Cleveland, OH cles at SEMA in the past. Start(left) and Valspar Automotive Regional Sales Manager ing in the 1990s, the Wargo Ken Papich pose in front of this 1966 Ford Fairlane GTA family began showing their that Lanesky built spectacular custom builds and shows—Counting Cars on History and quickly became a huge name in the inThe Discovery Channel’s Gas Monkey dustry. In 2001, SEMA awarded The Garage—and also displayed a series of Custom Shop the Meguiar’s Shine breathtaking vehicles that attracted Award, and in 2008 they captured the crowds to their booth during the entire Best Truck award. Both of those show. award-winning vehicles were painted Show attendees who visited Valspar in Prospray Finishes, a Valspar AutoAutomotive’s booth on November 3 got motive brand. to meet Richard Rawlings of Gas Wargo has been using Prospray for Monkey Garage and the entire paint many years, he said, and that’s why he crew that works for Danny ‘the Count’ was so happy to have a car at Valspar Koker in his Count’s Kustoms refinishAutomotive’s booth this year. ‘Prospray ing shop, including Lonny Speer, Ryan is a perfect paint for what we try to Evans and ‘Horny’ Mike Henry. achieve with every build for customers Rawlings and the Count’s crew autoall over the country,’ he said. ‘We rely graphed limited-edition posters, signed on it for great finishes and the product cards and took pictures with fans. has never failed us.’ Wargo’s 1977 After meeting Rawlings and get- Trans Am used only Prospray colors, ting an autograph, Mark Watson a including Ruby Red (M7-27700), Myspainter for a collision center in Ohio tical Pearl (FX-708), Wilderness Candy was gushing about the reality star and (UC-03) and Spectra Flair (SF-1-18). how much he loves spraying Valspar’s Three additional vehicles repreproducts. sented Valspar Automotive and its ‘This is quite a thrill to finally brands, including a 1958 Plymouth meet Richard Rawlings, because I Belvedere in Prospray Finishes by have been watching his show forever,’ Wargo; a 1967 Ford Mustang in MaWatson said.’I have been using Valspar trix Automotive Finishes by Brandon

30 JANUARY 2017 AUTOBODY NEWS | www.autobodynews.com

Knowles of Brand-X-Customs in Everett, WA; and a 1947 Ford Pickup in Valspar Automotive Refinish by Bo Vescio of Vescio Customizing and Restoration in Minneapolis, MN.

vada and Oregon. As a SEMA veteran, Papich discussed the show and all of the brands Valspar Automotive carries.

‘SEMA allows us to wave our flag and showcase all of our brands,’ Papich said. ‘All of our products have their own niches and each scenario is different. One shop may prefer one of our low VOC products, depending on their location, for instance. We offer something for everyone and focus on things like versatility and, of course, quality.’

Valspar Automotive succeeds because they help their customers to be better operaThis stunning 1977 Pontiac Trans Am was painted using tors while saving money via Prospray Finishes by John Wargo of The Custom Shop in less product usage. ‘We proFlanagan, IL vide training and support that is world-class and we pride ourselves Valspar Automotive Regional Sales Manager Ken Papich knows a lot about on that. We have more people out on the collision repair industry in the West, the street visiting shops and helping especially in the three states where he them to save money by using less product.’ manages a sales force–California, Ne-

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Dept. Hours: M-F 7:30-5 greg_thomas@freewayhondaal.com

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32 JANUARY 2017 AUTOBODY NEWS | www.autobodynews.com

Southern Motors Acura

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800-355-2818 703-550-0205

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Dept. Hours: M-F 7:30-5:30; Sat 8-3 coreythompson@radleyautogroup.com

Leith Acura

Radley Acura

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Dept. Hours: M-F 7:30-6; Sat 8-6; Sun 10-5 jimgraf@radleyauto.com www.autobodynews.com | JANUARY 2017 AUTOBODY NEWS 33

Western News

New California Laws That Can Impact Your Business with Ed Attanasio

Every year without fail, hundreds of new laws are enacted that will impact automotive repair shops throughout the state of California. From huge MSOs all the way to little mom and pops in tiny towns, these laws have the potential to influence body shops everywhere if they don’t adapt to them or adhere to them.

Below is a list of some of the key measures that will take effect in 2017, unless otherwise noted. Jack Molodanof of Molodanof Government Relations, who has been representing the California Autobody Association (CAA) for 25 years, has offered his take on each new law and how they can affect your business.

Minimum Wage Increase: Effective January 1, 2017, the minimum wage for employers with 26 or more employees will increase to $10.50 per hour. The minimum wage for employers with 25 or fewer employees will increase to $10.50 in January of 2018. (SB 3)

“Since most technicians, estimators and painters customarily make considerably more than minimum wage, this law isn’t going to affect shops in most cases,” Molodanof said. “Maybe for some detailers or porters, this law can impact their incomes to a degree.

Additionally, remember that if you don’t provide the proper tools to any employee, you will have to pay them twice the minimum wage.”

Lead Acid Battery Fee: Beginning April 1, 2017, a $1.00 California battery fee is imposed on a person who purchases a replacement lead-acid battery from a retail dealer (includes auto repair dealers). The dealer will be required to separately state (line item) the California Battery Fee on all invoices and collect the $1.00 fee. The Battery fee will be submitted to the Board of Equalization on a quarterly basis, similar to the current California tire fee.

The dealer will also be required to ac-

34 JANUARY 2017 AUTOBODY NEWS | www.autobodynews.com

Ed Attanasio is an automotive journalist based in San Francisco, California. He can be reached at era39@aol.com.

cept used lead acid batteries without charging a fee. The retail dealer of batteries is also required to provide written notice regarding the California Battery Fee and refundable deposits; however, the notice requirements do not apply to an auto repair shop that does not sell lead-acid batteries directly to consumers (over the counter) but instead removes nonfunctional/damaged batteries as part of an auto repair dealer service. (AB 2153).

“We always had concerns with this bill,” Molodanof said. “This law is a direct response related to the 2013 series of events at the Exide Technologies battery plant that contaminated an estimated 10,000 homes in southern California with hazardous waste derived from batteries. This new law will mandate a $1 fee for each such battery sold for placement into the Lead Acid Battery Cleanup Fund.”

Tow Truck Requirements: This new

law makes a series of changes to provide relief to last year’s bandit tow truck law (AB 1222). Current law requires a business taking possession of a vehicle from a tow truck to document the name, address and telephone number of the towing company, the name and driver’s licenses number of the tow truck operator, the make, model and licenses plate or vehicle ID number and the date and time that possession was taken of the vehicle. This new law allows the business to accept the operator driver’s license number or driver’s identification number issued by a motor club or other government authorized unique identifier of the tow operator. If the business is taking possession of the vehicle from tow truck when the business is closed, the business must document reasonable efforts made to obtain the required information. (AB 2167) “This law provides relief by allowing shops to accept a government authorized unique identifier or motor

club driver’s identification number,” Molodanof said. “This way, they don’t have to present their driver’s licenses as identification, which is an identity theft protection issue for the drivers.

This law protects shops, tow companies and consumers alike, because it documents the transaction and provides full accountability.”

Automotive Windshield Replacement: This new law requires that automotive repair dealers (includes sublets) to use windshields that meet or exceed Federal Motor Vehicle Safety Standards and vehicle manufacturer specifications when replacing windshields and to use adhesives that meets or exceeds manufacturer specifications. Auto repair dealers shall provide an estimate notifying the customer that the installation of the windshield will prevent the operation of the vehicle for a period of time (due to cure time) and whether the windshield is an OEM or non-OEM manufacturer part. The invoice shall notify the customer of the cure time, the date and the time upon which the installation was completed and whether the windshield is an OEM or non-OEM manufacturer part. (16CCR 3365.1)

“This law allows shops enough time to let the adhesives cure during the installation process so that customers would not be left in the dark and the windshields will not leave a shop until they are safe and correctly installed,” Molodanof said.

Counterfeit and Nonfunctional Airbags: This new law increases penalties for any person who knowingly manufactures, imports, installs, reinstalls, distributes, sells or offers to sell any device intended to replace a supplemental restraint system with a counterfeit supplemental restraint system component or a nonfunctional airbag as defined. (AB 2387) “The National Highway Traffic Safety Administration (NHTSA) reported in 2015 that more and more counterfeit airbags have been discovered as replacement parts in vehicles that have been involved in crashes, thereby leading to this law,” Molodanof said. “This one is fairly common sense. If you buy an airbag on eBay or Craigslist for $50, you can be fairly certain that it is not the real thing. Counterfeit airbags are obviously a major safety issue and now the penalties for selling them are tougher,

which is good.”

Criminal History in Applications for Employment: This law prohibits employers (in addition to existing laws) from asking applicants to disclose, or from utilizing as a factor in determining any condition of employment, information concerning or related to “an arrest, detention, process, diversion, supervision, adjudication, or court disposition that occurred while the person was subject to the process and jurisdiction of juvenile court law.” (AB 1843) “In the past, employers could go back and look at employees’ or applicants’ juvenile records, but those will now be sealed,” Molodanof said. “This was sponsored by the Juvenile Court Judges of California and the idea behind this law is that people should not have to pay for things for their entire lives that they may have done as juveniles. This does not affect adult criminal records that are still available to employers that want access to them.”

Single-User Restrooms: Commencing on March 1, 2017, this new law requires all single-user toilet facilities in any business establishment, place of public accommodations or govern-

ment agency to be identified as allgender toilet facilities. (AB 1732).

“If your facility isn’t open to the public, this law does not apply to you,” Molodanof said. “It’s not like with a restaurant where a restroom is required by law. In this case, you will likely only have to change some signage on your restroom to adhere to this new law.”

Smoking in the Workplace: A new set of laws were passed during the middle of the year (June 9, 2016) which increased the smoking age from 18 to 21; included electronic cigarettes and expanded the prohibition of smoking of tobacco products inside an enclosed place of employment. The law now applies to all employers regardless of size, including where the owner-operator is the only employee (i.e. owner-operated business). (ABX2-7) “This law was designed to some degree to deal with e-cigarettes, because they are new and many business owners don’t know how to deal with them,” Molodanof said. “Now, it is prohibited to vape inside a shop and that also includes customers. It’s a health issue, and even if you’re okay with smoking in your business, the state is not.”

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www.autobodynews.com | JANUARY 2017 AUTOBODY NEWS 35

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www.autobodynews.com | JANUARY 2017 AUTOBODY NEWS 37

Day Job/Night Job Former Metal Technician Lands Dream Job with his Animal Art with Ed Attanasio

Body technicians often collect items while on the job, but most of them end up in their home garages where they languish forever. But what if one of them took these objects and used them to create amazing art that received accolades by art lovers and critics nationwide?

Known for his fish metal sculptures, Miller has also created other animals, like the ram’s head in this photo

and make a lot of money, well before DRPs existed, because it was 100% flat rate. But over the years, the body shops in the Bay Area started paying salaries while costs kept rising in northern California.”

Several years ago, Miller moved to Southwest Missouri, where he could purchase a large house on three acres while still working in the collision industry. During this entire time, he was doing his art, a passion he discovered while attending high school in Sunnyvale, CA. “I was throwing pottery and doing a ton of artwork while in school,” he said. “Then, as a senior, I started working at a local body shop and the art kind of faded into the background. Fixing cars is artistic in many ways, so I always have been looking at different shapes and forms that techs run into every day on the job. Eventually, I decided to make some sculptures from items I found while repairing vehicles.”

One of his first pieces was for his mother, where Miller took an old can and cut it until it looked like a rose. He then painted it red, and people who saw it were immediately impressed. “I took some old metal and made it into something that looked like it was alive and the feedback was great,” he said.

“That planted the seed, and then several years later, I started doing my fish sculptures, but I was always thinking about it and planning the pieces in my mind.”

A former metal technician, Gary Miller, 54, has done exactly that. By using things he finds during the course of any normal day at a body shop— small car parts, broken or tired tools, gears, housings, armatures, motors, windshield wiper motors, copper, chrome, aluminum , steel, etc.—Miller has been able to create some amazing sculptures. Where most people think trash, Miller thinks art. Creating a menagerie of animals that Dr. Doolittle would be proud of, Miller has created a wide range of fish, insects, rams and other creatures that wow people and make them happy.

A body tech for 37 years, The fish that Miller is now creating for Pro Bass Shops Miller started in the industry at are more realistic, but still just as impressive age 17, when he began learning the business from the ground floor.

Why fish for his sculptures, we “I started out like other teenagers, asked Miller? “I have always been a sweeping floors and absorbing as much wilderness guy, backpacking in as I possibly could,” Miller explained. Yosemite and spending weeks at a “After 5-6 years, I was doing a ton of time out there,” he said. “I have also combo work that was all strictly collibeen an avid fisherman for decades, sion repair. Back then, I could hustle fly fishing for river trout all the way

38 JANUARY 2017 AUTOBODY NEWS | www.autobodynews.com

Ed Attanasio is an automotive journalist based in San Francisco, California. He can be reached at era39@aol.com.

to deep sea fishing too. So, it was just a natural progression for me to use animals as subjects for my sculptures, because they are beautiful creatures

the skills to turn these parts into sculptures,” Miller said. “By doing my combination work for many years, I know how to cut the metal, weld,

A salmon made of parts found in a body shop has received amazing reviews for Gary Miller, a former metal technician who has found a second career with his art

and my goal is to capture that beauty in my work.”

For the past 37 years, Miller has been plucking things from the body shops he has worked for and accumulating a lot of objects that no one else could even remotely consider them artful. “I knew that I had all of

paint and shape these creations. At first, I was just doing them for friends, mostly for Christmas gifts. A few years ago, I made a salmon for my brother mostly out of nuts and bolts. Most of the parts that I used were from things I found, but I also See Animal Art, Page 54

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www.autobodynews.com | JANUARY 2017 AUTOBODY NEWS 39

Historical Snapshot

—John Yoswick is a freelance writer based in Portland, Oregon, who has a body shop in the family and has been writing about the automotive industry since 1988.

He is the editor of the weekly CRASH Network (for a free 4-week trial subscription, visit www.CrashNetwork.com). Contact him by email at jyoswick@SpiritOne.com.

CIC Ends Parts Test-Fit Demonstrations, Feds Launch New Insurance Oversight Agency with John Yoswick

20 years ago in the collision repair industry (January 1997) Also during the Collision Industry Conference (CIC) in January, Georgia shop owner Gene Hamilton proposed that the paint manufacturers and other companies that host large parties in conjunction with NACE (the International Autobody Congress and Exposition) be asked to redirect some of the money to address fundamental industry problems.

“NACE parties are a lot of good drinking, a lot of good eating, and a few hours later it’s gone, but so are sizable amounts of money,” Hamilton said. “My proposal would be that we find a way to reallocate some of the money spent on us. I’d like to see the industry say, ‘I’m willing to forego a party, I’d rather try to solve a 365-day problem, and I’d like that money to be spent on the industry for training, or for attracting people to this industry.’”

A number of NACE participants,

including representatives of some companies that host NACE parties, said the proposal would be something they would strongly consider once some specific ways the money could be spent were developed.

– As reported in The Auto Rebuilder.

In 1997, Georgia shop owner Gene Hamilton suggested that the money industry vendors were spending on large parties at the annual NACE convention could be used to address larger industry issues

For a number of years, some companies adopted Hamilton’s suggestion, announcing donations to industry efforts in place of large parties during NACE. In recent years, large vendorsponsored events have returned both during NACE and during SEMA.

15 years ago in the collision repair industry (January 2002) After much debate at the Phoenix meeting, Collision Industry Conference (CIC) participants narrowly voted to suspend the vehicle test fits of OEM and non-OEM parts that have been held at most CIC meetings over the past three years.

The test fits, coordinated by CIC’s Parts and Airbag Committee, have allowed CIC participants to rate the fit, finish and overall acceptability of OEM and non-OEM replacement parts – not knowing which were which – that were installed during the meeting on a vehicle.

DiLisio, who led the Parts and Airbags Committee prior to becoming chairman of CIC last year, was among those calling for a halt to the test fits primarily because what he called the “misuse of the information gathered by the parts test fits.” As an example, DiLisio cited a press released issued by the Alliance of American Insurers last fall that stated, “Generic certified parts more often than not have received higher ratings than car company parts in blind parts demonstrations at CIC meetings. The attendees of the meetings are primarily owners of automobile body repair shops.”

“There’s a couple of things in that statement that are obviously disturbing,” DiLisio said. “Number one, we’ve never had scientific tests; therefore data shouldn’t be used as if it were scientific results. Number two, more often than not, the aftermarket parts have not performed better than the OEM. And number three, the attendees

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at this meeting are not primarily collision repair shop owners.”

Insurers and industry vendors are generally represented in equal or even greater numbers that collision repairers at most CIC meetings, DiLisio pointed out. Even more importantly, only six of the 16 certifiable non-OEM parts used in the CIC’s test fits over the past three years were rated higher than the OEM version (and in one case there was a tie). Over all CIC test fits, DiLisio said.

OEM parts had an acceptability rate of 78 percent compared with 55 percent for the non-OEM parts.

“For them to make a statement that more often than not the [nonOEM] parts perform better, I have a problem with that,” DiLisio said. “We started these test for one reason only: To emulate what a collision repairer goes through every day: Calling up on the phone to order certified parts to see what comes. Number two was to put these parts on a vehicle to see whether they fit, what the finish was like, etc.

We’ve done that. We’ve given feedback to the distributors, to the OEs, to the Taiwanese. Many changes have been made. There’s no question in my mind that these test fits have proven to be positive. The question I raise: What

are we going to gain out of them in the next 12 months?”

Massachusetts shop owner Chuck Sulkala was among those who supported the continuation of test fits.

“We had to be able to show, ‘This is what is wrong with this part,’ and that is what the test fits have done,” Sulkala said. “As a result, we now have CAPA changing the way they are doing thing and are now doing vehicle test fits.

We’ve had the Taiwanese come over to see what we’ve done. And we’ve also found that not every OEM part is perfect as I and many other repairers thought they were. As a result, we got the attention of the OEM as well. It’s unfortunate that people decide to take information and twist it and turn it, and they ought to be called on the carpet...but my vote would be that we continue the effort. I’m not sure that our work is completed yet.”

Sulkala, however, was one of only three CIC participants who voiced support for continuing the test fits at nearly every meeting; although two dozen others supported limiting the test fits to two a year, a slightly larger majority voted to suspend the test fits altogether.

– As reported in Autobody News.

10 years ago in the collision repair industry (January 2007) At the Collision Industry Conference “planning session” held in Phoenix in mid-January, Stacy Bartnik oversaw her first meeting as chair of the conference, leading about 200 attendees through the process of determining which topics CIC committees would tackle in the coming year.

“I would like to see some discussion on the use of photographs to establish judgment times,” suggested Darrell Amberson, president of Lehman’s Garage, a six-shop collision repair business in Bloomington, MN. Amberson, who also serves as national director of the Collision Division of the Automotive Service Association (ASA), said such “desk auditing” practices now include using photos to determine, for example, whether a repair time should be two hours rather than three.

“I would question the ability to accurately do that based on a 2-dimensional photograph,” he said.

– As reported in Autobody News.

Despite Amberson’s concerns, “desk audits” of estimates have become increasingly common in the past decade, as have services offering initial esti-

mates based solely on photos. Amberson is now president of operations for LaMettry’s Collision, another Minnesota-based MSO.

5 years ago in the collision repair industry (January 2012) The new Federal Insurance Office (FIO) has been seeking comments on how insurance should be regulated in the future, and two viewpoints are clearly emerging. The National Association of Insurance Commissioners is among those saying the current state regulatory system is working.

“Property and casualty insurance proved to be among the best regulated financial-services sectors throughout the financial crisis,” Jimi Grande of the National Association of Mutual Insurance Companies said.

But the Risk and Insurance Management Society told the FIO that more federal oversight is needed because state regulation allows insurers to stray from or misinterpret national standards. And the Financial Services Roundtable says the majority of its members “believe that the FIO must be a lead voice, not only in vetting options, but ensuring that a new era of See Retro News, Page 53

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A 2015 Profile of the Evolving North American Collision Repair Marketplace

by Vincent Romans

Our 10th anniversary annual research report, A 2015 Profile of the Evolving North American Collision Repair Marketplace, is now available. Following is an executive overview highlighting our data and findings from the report.

It has been quite a ride to watch what has transpired during the past decade, not only within the collision repair industry, but throughout the entire auto physical damage ecosystem. The consolidation, convergence, and the structural changes we are witnessing within businesses, industry segments and markets, as we know them today, are now significant market factors to consider as part of our future planning.

The high velocity and breadth and depth of change, coupled with the seemingly relentless introduction of innovative and disruptive products, services and business models, has required us to maintain an intense vigilance, to stay constantly informed, and to learn

■

And since 2012, the $10-$19 million MLOs Since 2006, the total revenue within these four segments has grown from $3.8 billion to $10.2 billion in market share, an 11.6 percent compounded annual growth rate.

The top ten ranking of all ≥$20M segment repairers including independents, dealers and franchisors can be seen in the following chart. Under the All Repairers column, we see there are four independent consolidators, three independent franchise organizations and three dealer groups. Within this category, the four independent consolidators represent a significant 70 percent of the revenue processed in 2015.

The four consolidators by themselves represent 11.3 percent of the total industry size for 2015. We estimate that by 2020, they could almost double their market share and represent just over 20 percent of industry market size. When combined, the four segments we track and analyze could represent almost 45 percent of the collision repair industry by 2020. The following chart reflects the ranking of the Top 10 multiple-location operators and networks for 2015.

Although the U.S. has seen an increase in consolidation within the multiple-location operator segments, Canada remains significantly more consolidated in the revenue generated by the combined franchise and banner and ≥$10 million MLOs. In Canada, this combined segment group represents a 71.8 percent market share versus the combined 29.8 percent share for the same U.S. segments.

The combined 2015 revenue for the U.S and Canada ≥$20 million MLO

and franchise networks was $11.8 billion versus $10.8 billion in 2014. This represents 32.2 percent of total industry revenue for the U.S. and Canada.

Within the U.S. market, the ≥$20 million independent and dealer MLO segment is the largest while the franchise and banner network MLOs remain the dominate business model in Canada.

Both countries saw a continued downtrend for the number of collision repair facilities, although this downturn See A 2015 Profile, Page 40

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U.S. Collision Repair Industry As the basis for our research, we track and analyze four U.S. segments:

■

■ ■

Four top independent consolidators ≥$20 million multiple-location independent and dealer operators, MLOs Franchise and banner groups

Canadian Collision Repair Market The Canadian market continues to consolidate with the franchise and banner segment now representing a significant 52.0 percent share of the CAD $2.9 billion private insurance auto market.

When including the ≥$10 million MLOs in Canada, the combined larger segment has a significant 71.8 percent of all the private passenger insurer and consumer-paid market. Under the All Repairers column, we see four banner and franchise groups leading the Top 10 ranking followed by five independents and one dealer MLO.

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SEMA Show Goes On

Ed Attanasio is an automotive journalist based in San Francisco, California. He can be reached at era39@aol.com.

Vintage Color Studio Features Award-Winning Roadster at 2016 SEMA at PPG’s Booth with Ed Attanasio

When a major brand like PPG invites you to be part of its booth at SEMA, it’s definitely a big deal and an honor for any automotive painter. And even though Darryl Hollenbeck, the owner of Vintage Color Studio in Concord,

Darryl Hollenbeck and his wife Terri with their 1932 Ford High Boy Roadster, which wowed SEMA attendees who visited PPG’s booth during all four days of the show

CA, has won three America’s Most Beautiful Roadster (AMBR) awards and a handful of Pebble Beach Concours d’Elegance awards with his cars that are regularly featured on the covers of magazines such as Street Rodder and Rodder’s Journal, Hollenbeck has never become jaded or complacent due to his success.

Along with other top car painters and fabricators, Hollenbeck’s 1932 Ford Highboy Roadster wowed SEMA attendees during all four days of the show. The 2016 AMBR winner differs slightly from your traditional Highboy approach while still retaining much of its original look.

“Cory Taulbert at Webb Automotive Art handled the chassis fabrication and then we got it back to install its Edelbrock crate small block, and a T5 Borg Warner trans,” Hollenbeck said.

“Once we were done with the paint, Bill Ganahl coordinated the final assembly, and friend Sid Chavers stitched the

leather and 1969 Cadillac fabric interior combo. I’ll guarantee you it’s the nicest roadster here with 10,000 miles on it.”

Hollenbeck's ‘32 Highboy won Vintage Color’s third America’s Most Beautiful Roaster award earlier this year

Darryl Hollenbeck, 49, grew up in Concord, CA with a family that was destined to paint or rebuild vehicles as a profession. Darryl’s grandfather,

uncle and father were all highly-regarded car painters, with his father Dale gaining national acclaim for his work before passing in 2003.

Hollenbeck has been painting vehicles since he was a teenager. “I was using lacquer back when I started painting cars as a kid,” he explained.

“The first car I ever painted was a 1968 Mustang done in black lacquer.

When waterborne paint was mandated almost 10 years ago now, I struggled with it for a short time and was a little skeptical about it. I was wondering if the waterborne would last and questioned its longevity, but now I use the PPG Envirobase exclusively and it is outstanding. They are a great company and extremely supportive. Their products are user-friendly and they know what painters go through, which means that their customer support is exceptional across the board.”

A veteran painter, Hollenbeck entered the industry on the collision side

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initially. “I worked with my uncle and my father at H&K Auto Body in Oakland, CA, and that is where I started working right out of high school,” he said. “I was there for about four years and then I bounced around working at body shops in the East Bay. I always had an urge to do complete customs, and pretty soon, I was able to do them.

I always wanted to be strictly a painter, but at the beginning to break in, I had to do it all.”

Hollenbeck’s career really gained momentum when he landed a job at Acme Custom Cars in Antioch, CA, a top customization shop with a great reputation for doing award-winning work. “I was able to really expand my horizons there and refine my painting skills,” he said. “They gave me the responsibility and I thrived on it.”

Currently, Vintage Color Studio is booked for at least a full year, and Hollenbeck’s work is always in demand, it seems. If you want a classic car with an award-winning paint job, Hollenbeck’s name is a household word in northern California and many of the country’s top rod builders have his name right at the top of their list.

When Hollenbeck gets a classic hot rod in his shop, it’s already down

to the bare metal, and that’s when Vintage Color Studio does its magic. “We fill in the gaps and prepare it for paint and then we paint it,” Hollenbeck said. “The car is then sent back to the restoration shop, which is usually Roy Brizio at Roy Brizio’s Street Rods in South San Francisco, CA. It is a great

and a few years ago he stumbled upon a niche that consists of rock stars including two guitar legends. He has now done four cars for James Hetfield, the lead singer of Metallica; two for Eric Clapton and one for Jeff Beck, who used to be in the Yardbirds with Clapton many years ago.

Hollenbeck painted this award-winning 1937 Lincoln Zephyr for James Hetfield of Metallica a few years back

relationship that works well, because they have an amazing track record of success between the two and are also related through marriage. Also, I am married to Terri Brizio, Roy’s sister, which surely does not hurt.”

Hollenbeck has painted vehicles for car collectors all over the world,

Hollenbeck is a serious artist and businessman, but he also enjoys the camaraderie that comes along with the job. “One of the great things about this business is that I eventually become friends with many of our customers,” Hollenback said. “It just happens naturally, because they give me a ton of

responsibility with these vehicles and I value that. These are their children in a way, so I want to do an incredible job for them. That is also why I get a lot of repeat clients, because they know I am totally dedicated to every project I do.”

After working on any car, Hollenbeck still gets a rush when he sees the finished vehicle right before the rest of the world gets to. “When we return it to the rebuilder, it’s all in parts, so we can’t really get a good idea what it is going to look like. But when we finally get to see it with all of the upholstery and driving it is always a thrill!”

Hollenbeck still loves the business, even though the work schedule is often insane. “It’s tedious work with 10-14 hour days, but it sure beats collision repair, that’s for sure,” he said.

“When you fix a car, you just return it back to what it was before. But when you rebuild a car, it’s like creating a whole new vehicle, and that’s why I love it. Getting in shows, winning awards and being featured in magazines is nice, but in the end, I am taking something old and making it look spectacular and that’s why I have not had a vacation in 17 years and don’t have any planned anytime soon.”

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Tips for Busy Body Shops

Ed Attanasio is an automotive journalist based in San Francisco, California. He can be reached at era39@aol.com.

How to Compete with Consolidation and Outmaneuver Your Competitors in 2017 with Stacey Phillips

During a recent SCRS seminar at enue and margin benefits from conSEMA 2016, Brad Mewes began his solidation, said Mewes. presentation by asking a room full of These trends seem to be here to body shop owners to think back a stay. “They aren’t going to change; they decade ago when there were just a are only going to continue,” he said. handful of consolidators in the indusSo how is it possible to compete in try, such as Caliber. such an environment? Mewes shared “This was a time of much uncerfive ways shops can make more money tainty in the collision repair industry and outdo their competition in 2017: and a time when the power of the independent was very strong,” said Mewes, 1) Organic Growth: With this founder of Supplement, a company that model, Mewes said generally speakspecializes in strategic advisory serving, there is a potential to grow your ices to the automotive aftermarket. business five to 10 percent annually.

“But there were changes that were hapSome of the advantages include diverpening in the industry.” sifying your customer base He recalled attending a and increasing your contribumeeting at that time when tion margin. However, he businesses came together to said there tends to be a maxdiscuss how to compete in an imum amount you can grow. environment that was con“One of the bigger challenges solidating around them. He growing organically is you remembered one of the succan only grow so much before Brad Mewes, cessful business owners sayyou run out of space. Addifounder of ing that if you ever suspect tionally, as you grow organiSupplement, during SEMA auto body to be run like Wall cally, you have to continue to 2016 Street, you are going to be invest in staff and working waiting a long time. capital,” said Mewes. “An ongoing inFast forward 10 years and the vestment is required.” largest four collision repair operators in the United States are all run like 2) Efficiency and Cost ReducWall Street companies and backed by tions: In terms of opportunities, Mewes some of the largest, most prolific pri- said that shops can improve both gross vate equity groups in the world, said margins as well as operating margins.

Mewes. The Big Four include ABRA, “Buying right, minimizing waste, and Boyd (Gerber), Caliber and Service increasing throughput are all ways to King and own more than 1,400 loca- increase efficiency and boost profit,” tions combined. said Mewes. “But there is a natural Mewes said that from the end of limit to this growth and margins can’t 2011 to year-end 2015, the Big Four increase indefinitely. In other words, have collectively tripled in size. Serv- you can only sharpen the knife so many ice King, the fastest growing of the times.” four, increased in size six-fold. In the first three months of 2016 alone, the 3) New Development: New detop four consolidators added nearly as velopment is generally a low-cost opmany locations as they added in all of tion for businesses that want to expand.

2012. “They have clearly become exMewes said the new shop can be used perts at identifying, acquiring and inas a training facility to educate emtegrating repair facilities. This is ployees until operations ramp up; ususignificant because how they are doing ally over 18 to 24 months. If shop business is different than the way we owners invest a substantial amount of might be doing business,” Mewes told money into the business, they must fiattendees. nance the development over this time, Meanwhile, private equity firms as well as pay their employees during are investing in the body shop indus- the ramp up phase. This can be a costly try due to its scalable platforms and proposition as the shop gets up to full backable management teams where steam, and it is important to plan acthey believe there is substantial rev- cordingly.

46 JANUARY 2017 AUTOBODY NEWS | www.autobodynews.com

4) Acquisitions: Many in the industry consider this a risky option; however, Mewes said there are advantages to making an acquisition.

Not only can it diversify your risk, the business is already in place with employees, a customer base, insurance cash flow, revenue, etc. “Generating cash flow from day one makes it more attractive and manageable to grow,” said Mewes. However, acquisitions can be very complex and often require a substantial financial commitment.

5) Culture: Mewes said that the biggest advantage independent collision repairers have is the ability to drive culture. Although large companies in this industry spend a lot of time and money on developing a culture and education, he said it’s one of the biggest challenges they have because they simply cannot touch every employee in the organization. “The abil-

ity to drive culture is really one of the differentiating factors that a small organization can leverage and has to leverage in order to grow aggressively,” said Mewes. “Because you are a smaller operator, you can be flexible in a way that a larger operator can’t.”

As the industry continues to change and evolve, Mewes said there is still opportunity for independent shops to grow. “There are investors who want to invest in companies that are growing and expanding. It’s a huge opportunity,” he said. “In a consolidated industry, you effectively have one choice: grow fast or be acquired!”

This article is based on an SCRS seminar during SEMA 2016.

For more information, contact Brad Mewes, founder of Supplement, at 714-658-5518, brad.mewes@supp-co .com or read his weekly insights at http://supp-co.com.

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Continued from Page 29

Integrate Millennials

2. Relate the positions responsibilities to the candidates strengths and background 3. Answer questions candidly 4. Be positive and energetic 5. Do not make or imply any promises 6. Invite applicants questions 7. Explain next steps 8. Avoid building false expectations 9. Review next steps in selection process and time frames 10. Tell how and when applicant will be notified of hiring decision 11. Thank applicant

Once a shop has hired a new employee, Lanza suggests the following methods for integrating him or her into the collision repair facility: ● Complete training plan ● Training dates ● Develop 30, 60, 90 day itinerary ● Use a tool such as a new-hire checklist to ensure all necessary information is provided/arranged

1. For customer service rep: design See Integrate Millennials, Page 58

ASA Provides Access to LegalShield for Legal Assistance, Identity Theft Protection The Automotive Service Association (ASA) recently announced that it has joined forces with LegalShield as its latest Sponsored Benefit Provider.

According to a statement from the ASA, LegalShield can help your facility and its employees with any legal matter, from legal consultation and contract reviews to debt collection and more. Since a law firm is prepaid through LegalShield, its sole focus is serving, rather than billing. This allows ASA members to get the level of legal protection their companies need and provides the peace of mind they desire. Small businesses have big business problems without big business resources. LegalShield gives facilities like yours big business resources on a small business budget.

Eric Morton, of LegalShield, is excited about partnering with ASA to offer this new service to its members.

“Our plans provide an invaluable service,” he said. “They offer peace of mind in an otherwise hectic world.

When a legal matter arises, or if you believe your identity may have been stolen, you are just one call away from vetted professionals who are ready and willing to help you resolve any concern or need you have. The majority of adults in the United States do

not have a will or an updated will in place protecting their family’s assets.

If you don’t have a will or need your will updated, our personal plan covers this service at no cost. This is just one example of the value our legal service provides.”

ASA members can review the range of discounted plans for their business and employees, which vary by state, at www.legalshield.com/info/ asashop. As part of their ASA membership, enrollment fees are waived.

Once members join, they gain access to a law firm in their area who is experienced in most fields of law and can provide them with advice and counsel on an unlimited number of personal legal issues. LegalShield even provides 24/7 access for covered emergencies.

Employee benefit plans are available for as little as $15.95 per month, and coverage for your business starts as low as $39 per month. Small business plans provide a variety of legal-aid offerings for small businesses that include: consultation on day-to-day matters, debt collection and vendor disputes, contract review, worker’s compensation issues and employee hiring and firing.

In addition to legal service plans, ASA members have access to IDShield, the most comprehensive iden-

tity theft protection program on the market. This plan, starting at $8.95 per month, offers comprehensive credit and identity monitoring with alerts, identity theft consultation, access to licensed private investigators and complete identity restoration to pre-theft status. There is a discount on combination packages that cover both LegalShield and IDShield for families that is $33.90/month.

“ASA is always looking for new ways to benefit our members and help them meet the changing needs of our 21st-century society,” said ASA vice president Tony Molla. “This new benefit offers a cost-effective way to have access to both legal advice and identity-theft protection, which is growing in importance among businesses both large and small.” The Federal Trade Commission reports that identity theft has been at the top of the list of consumer complaints for the past 16 years.

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Continued from Page 42

A 2015 Profile

has slowed in recent years. In 2006 there were approximately 45,000 U.S. collision repairers averaging $666,000 in

revenue annually versus about 32,900 locations in 2015 averaging $1,036,474 in annual revenue. Canada’s repair location population has seen a reduction of more than 50 percent since 2012, with 4,900 locations averaging about

$427,959 in 2015.

When comparing the market size and share for the property and casualty insurance and auto repair segments for the U.S. and Canada, we continue to see two very different and divergent markets. The U.S. collision repair mar-

Both countries saw a continued downtrend in the number of collision repair facilities, although the decline has slowed somewhat since 2010.

Although the U.S. has seen an increase in its consolidation within the MLO segments, Canada remains sig-

$36.4 billion is an increase of 3.9 percent versus 2014.

Our annual research report, A 2015 Profile of the Evolving North American Collision Repair Marketplace, is now available. The report is the result of our ongoing propriety research, analysis

ket size is 15 times the size of the Canadian market. Canada’s Top 10 private insurers have a 78.7 percent premium market share, up from their 77.1 percent share in 2014, as compared to the U.S. insurers’ share of 71.1 percent.

nificantly more consolidated in the revenue generated by MLOs at 71.8 percent share versus 29.8 percent for the U.S. market. This represents increases versus 2014 of 1.9 and 3.3 percent for the U.S. and Canada respectively. The combined ≥$10M MLO, franchise and banner revenue of $11.8 billion is now just under onethird of the combined total market revenue. The combined market size of

and collaboration with specific market experts and leadership throughout various auto physical damage segments. It presents the complete results of our work for 2015 in over 40 charts and graphs in 47 pages and includes historical trends and a future view.

The report can be purchased by contacting The Romans Group LLC at 847-382-6208 or Mary Jane Kurowski at maryjane@romans-group.com

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www.autobodynews.com | JANUARY 2017 AUTOBODY NEWS 49

Media and Publicity for Shops My Marketing Rap for 2017 with Ed Attanasio

In marketing, it’s always a good idea to mix it up and change your approach every once in a while. Maybe take your efforts out of social media and use direct mail or billboard advertising, for example. Some shops will do print ads only during their slow times and then drop out when they get busy. Other shops, however, have been sticking with the same old marketing techniques for decades because they still work, but how will they continue to perform in today’s ever-changing world of marketing? If you’re still advertising in the yellow pages or putting flyers on cars in parking lots, it’s time to make some changes and now is the ideal time to do it.

So, in the spirit of change, I have decided to alter my writing style a little for 2017 to keep everyone on their toes—so I am writing this column at least partially with rap lyrics. I am surely not 50 Cent, but if my information about marketing is worth at least 15 cents, I’ll be good with it, although I don’t know how my editor is going to respond to my new approach.

1.) S-E-O, Baby!

Leverage your online presence or start paying your own severance before your shop starts to stumble and eventually crumble, because people are jammed for time and need to find you quickly online every time. That may sound dire and I don’t want to start a fire, but with consolidation gaining momentum, smaller independent shops should heed this proclamation.

Search Engine Optimization (SEO) is a necessary evil in today’s world and many shop owners hate it, because they can’t understand it, to be honest. If you’re not one of Google’s top five shops when people search for your business in your town, that means you’re likely buried deep in the bushes and most consumers will not spend the time to chase you down. You don’t necessarily have to know what SEO is, but if you are on Google’s page three or four, you definitely need to do something pronto. Hire a reputable SEO expert and let them do their magic and most importantly, give them at least eight months to one year for it to go into effect. To move up the ranks via any search engine organically, you need to

give any SEO expert enough time for it to happen. Too many shops pull the rug out after only three months, thereby setting it up for failure.

2.) Short Clips and Less Text With too many data downloads hitting our brains like driving rain, people are getting away from the written word and watching more videos to a point where it’s absurd. So, jump in the video game and don’t feel shame— you won’t need a Speilberg or Scorsese to make production easy.

YouTube used to consist of mostly cute cat videos and recipes about how to make the world’s best Lobster Mac ‘N Cheese, but now there is a plethora of ones that were created by body shops all over the country. Some show shops fixing cars and educating consumers about the repair process, vehicle certifications, customer testimonials and other valuable and even entertaining information that can be easily and quickly disseminated to the public. If you think they don’t work, check out how many people have viewed some of the them on YouTube and then start producing a few of them yourself. With today’s technology, you can actually do videos with your smartphones and editing software is easier to use than ever.

3.) Direct Mail is Back It used to end up in the trash pail, but now direct mail is back like kale, so it won’t fail for shops that can prevail by using this re-energized form that was once considered stale. If your design is spiffy and the message is profound, your customers will be happy and the piece renowned.

In the old days before the Internet, smartphones and email, everyone did direct mail and caused major congestion in many of our mailboxes. But now, with so many shops competing for a strong identity online, direct mail is more less common. More and more large companies are gravitating away from direct mail and that’s why you’re getting less and less of it. This form of advertising has suffered from being called “junk mail” for decades, but now it’s back, because if done right, it works.

First off, you can buy a list that tells you how many people in your region drive a

50 JANUARY 2017 AUTOBODY NEWS | www.autobodynews.com

Ed Attanasio is an automotive journalist based in San Francisco, California. He can be reached at era39@aol.com.

specific car for which you might just have a certification for. Sending a nice succinct mailer to these people on a semi-regular basis without stalking them will keep your name in their brains for when their next accident occurs.

4.) Pay it Forward People have trouble saying philanthropy so in simple terms- it’s just charity. You don’t have to look too hard, because deserving people are in your own backyard. Do it for the right reasons and not just during the holiday season, and you will see results that are both satisfyin’ and pleasin’!

If you are looking at the most successful shops in any area, I would bet they do more than a few charity-related events and programs every year.

Giving away cars or raising funds for non-profits by sponsoring car washes, truck pulls, crab feeds, pancake breakfasts—you name it and they do it and more. Helping other people gets your

name out there and shows that you care about the community.

5.) Show Some Love An occasional illustration of customer appreciation will ease their pain and retain them for the next time they get into a collision for whatever reason.

Acquiring new clients is never an easy way to go, so why not stay in touch with the ones you already know?

Many shops are great at customer acquisition but don’t do anything to retain them, which is a huge mistake. We know that people get into accidents every 7 to 10 years depending on who you’re asking, but they can also refer folks to your shop, etc. A satisfied customer can be a great advertising vehicle for your business, so why not put your name in front of them as often as you possibly can? Follow-up letters, email newsletters and even an annual customer appreciation day is how top shops show love to their existing customer base year-round.

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www.autobodynews.com | JANUARY 2017 AUTOBODY NEWS 51

Shop Strategies

Ed Attanasio is an automotive journalist based in San Francisco, California. He can be reached at era39@aol.com.

Hawaii Collision Center Works Hard for Customers While Living in Paradise On the Hawaiian island of O’ahu, The Tony Group dealership and collision center were founded by Tony Masamitsu more than 30 years ago. The family-operated company is currently owned by his son Stan and employs close to 400 at the dealership and 17 at the collision repair shop. The Tony Group Autoplex includes four stores: Honda, Nissan,

Located in Waipahu, Hawaii, The Tony Group Collision Center was founded more than 30 years ago

Hyundai and Volkswagen, as well as a full-service car wash. Autobody News recently spoke to Sabrina Dela Rama, manager of Tony Group Collision Center, about the body shop, which is located in Waipahu.

the ‘90s. We used to be able to fix cars and still make a small profit; now it’s fixing cars to break even. We have found that the insurance company’s DRP has made it difficult to do a correct repair as they question every procedure.

We decided to get away from DRP relationships, but are currently part of two because they are very supportive of corrective repairs and they are fair when it comes to rates. Neither use aftermarket parts and one doesn’t even use recycled parts. First Insurance Hawaii is one of the best ones I like working with; the staff is awesomely fair.

Although we live in Paradise, we have the same issues with insurance companies suppressing rates by an invisible survey they project they have and limiting payments, the strong push of non-crash-tested aftermarket parts and steering. We want to change legislation and hopefully with all the media and support of the industry, our council members will see what the big billion-dollar companies are doing to hurt the consumers.

What is your role at the shop Q: and what is it like operating in Are you part of any associaQ: tions?

Hawaii?

I am the collision center manI am the new 2017 president of A: ager and what can I say but that A: the Automotive Paint and Body it’s paradise! However, it’s very exAssociation of Hawaii (ABPAH),

pensive to live in Hawaii. Our cost of living is the highest in the nation but our pay is below average in the state.

Our rates are determined by the billion-dollar insurance companies that control what and how much they will pay for a repair and the rates.

Many times, parts are on back order and they could take five to seven days to arrive. Sometimes, the humidity plays a factor in the curing of the paint. The land and space in Hawaii are also very expensive so we are always fighting for room or space, but mostly we find it challenging to try and survive in this insurance-run business.

Is the body shop part of any Q: DRP programs?

Being on a DRP program nowaA: days isn’t what it used to be in

which is the oldest active association in Hawaii. The mission of ABPAH is to provide our members with the tools and education necessary to attain a high level of expertise, allowing the

ABPAH recently received a certificate from Senator Mike Gabbard in December for being ‘…dedicated to educating their members, providing professional results, and getting their customers back on the road in vehicles we can be proud of.’

How do you stay current with Q: new technology and procedures?

It’s a combination of researchA: ing, talking to our peers and other shops, manufacturers, ALLDATA

and I-CAR. Billy Walkowiak and Larry Montanez have really helped educate me about this industry. Tim Ronak from AkzoNobel helps us with our goals and we have an upcoming seminar planned in Florida. Richard Doyle, the fix operations director for the Tony Group Autoplex who built our collision center, the carwash and the Hyundai store in Hawaii, and I fly out two times a year to attend classes and

seminars for collision education. We learn what other dealership body shops are faced with and what challenges

Tony Group Collison is a Honda Pro-First shop, and is also certified by Nissan, Hyundai and Chrysler

they have overcome. There’s so much learning to do and it seems to be an ongoing process.

Congratulations on the recent Q: awards the Tony Group has received for consumer satisfaction. What

is the importance of excellent customer service?

See Hawaii Collision, Page 54

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growth and prosperity of our members. We are looking into legislation and hopefully, we can start to move the industry on the right path.

52 JANUARY 2017 AUTOBODY NEWS | www.autobodynews.com

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Collision Repair Education Foundation and AkzoNobel Announce Winners of Sustainability Challenge Grant The Collision Repair Education Foundation (CREF), in collaboration with AkzoNobel Vehicle Refinishes North America, has announced the five schools being recognized for efforts to advance sustainability within their respective automotive and collision repair programs. As a result of combined student teams and faculty

cation Foundation’s annual industry reception at SEMA. The recipients include:

Freedom High School (Freedom, WI)

Minot High School-Magic City Campus (Minot, ND)

Continued from Page 41

Retro News

applaud AkzoNobel for involving the students and schools in such an important topic.”

The program, initiated by AkzoNobel in an effort to support one of the core principles of the global

Norwalk High School (Norwalk, CA)

Steel Center AVTS (Jefferson Hills, PA)

derived submittals, each school will receive funds from the Sustainability Education Challenge Grant to implement their proposals and report on the success of their project.

Schools from around the country submitted applications for this grant.

Applications were evaluated by the Collision Repair Education Foundation Selection Committee on the ability to expand awareness of sustainability, advance continuous improvement, and create a positive impact within the local community. The recipients were announced at the Collision Repair Edu-

Thomas Edison CTE High School (Jamaica, NY)

Clark Plucinski, executive director of the Collision Repair Education Foundation, stated, “We are very proud to partner for the third year with AkzoNobel on the Sustainability Challenge Grant. Students—who will be the future of the collision industry—need to be informed and engaged on the topic of sustainability.

While they are still in school is the best time to start the conversation, as it will be an important one for the industry and for the entire planet. We

Priority Mazda of Tyson Corner

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According to the company, the goal was to create awareness and educate students—with intentions of seeking careers within the collision repair industry—on the growing global imperative of sustainability and its ability to make a positive impact in all facets of life today and, more importantly, for the future.

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insurance regulation does not come with duplicative or layered regulatory requirements.”

In letters to the FIO, both Liberty Mutual and the Property Casualty Insurers Association say federal involvement is needed to combat increasingly tough requirements by European governments for financial firms doing business internationally.

– As reported in CRASH Network (www.CrashNetwork.com), January 2, 2012. Five years later, within weeks of last November’s election, the National Association of Professional Insurance Agents (PIA) called on the Trump administration and Republicancontrolled Congress to scrap the FIO. “With Congress poised to significantly roll back key provisions of the DoddFrank Wall Street Reform and Consumer Protection Act, we ask that they repeal the FIO,” Jon Gentile, PIA’s vice president of government relations, said. “Doing so would reaffirm that regulation of insurance should continue to be the responsibility of the states.”

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www.autobodynews.com | JANUARY 2017 AUTOBODY NEWS 53

Axalta Coating Systems Introduces Voltatex® 7145A and Alesta® BK08 20 Gloss

Axalta Coating Systems recently introduced Voltatex® 7145A, a new generation of its THEIC-modified polyester wire enamel series. According to the company, the new product offers improved application on both horizontal and vertical application lines as well as on high-speed enameling machines.

Voltatex 7145A is suitable for magnet wires used in everything from electrical motors, pump motors and refrigeration equipment, to transformers and ballasts for fluorescent lamps.

“The advanced properties of Voltatex 7145A make a difference for our partners in the magnet wire industry,” said Andreas Vendler, Global Product Manager for Axalta’s Energy Solutions business. “Conductors coated with Voltatex 7145A and polyamide-imide (PAI) added as a top coat combine to provide high thermal stability, excellent mechanical properties, good chemical resistance and a high level of flexibility with outstanding application properties.”

The new wire enamel can be applied by both convection and recirculation air ovens and is also formulated for application on dies. It is Continued from Page 38

Animal Art

had to fabricate a few to bring it all together.”

Miller’s fish sculptures require a lot of time to make, and he eventually wants to take his art to another level.

“My goal is to set up a studio and pro-

Miller also creates insects, including this praying mantis made primarily out of old tools

duce more of them,” Miller said.

“Each piece is like a huge puzzle and I never want to force it. I lay out the parts, but I always carefully look at them before I start welding. They take an average of 30 to 40 hours each to

approved and listed by Underwriters Laboratories (UL).

The company also recently introduced Alesta® BK08 20 Gloss, a new semi-matte powder coating designed to offer an extremely smooth appearance while providing exceptional weatherability on a variety of surfaces.

“Our customers have requested a very smooth, low gloss polyester, which exhibits a consistent appearance and affords excellent abrasion and corrosion resistant properties,” said Craig Dietz, Axalta Market Product Manager. “The addition of this product illustrates our commitment to meeting our customers’ needs.”

Additionally, Axalta Coating Systems recently celebrated the sale of its 40,000th spectrophotometer at the Specialty Equipment Market As-

complete, so to take it from a hobby to a profession would be a big step.”

Monetizing his artwork got a huge boost when Miller was recently hired by Pro Bass Shops at their headquarters in Springfield, MO as a metal technician to build retail displays and other metal items for the company’s 90 North American locations. It’s a dream job, and soon his fish sculptures will likely play a role in his new job, he said. “I fabricate things like retail racks, special railings and I am also doing a series of more realisticlooking fish for Pro Bass Shops. They hired me in September, so I am still learning and growing in this position.”

With his new career as an artist and a metal technician for Pro Bass Shops, does that mean collision repair is now in Miller’s rear view mirror?

“Absolutely,” he said. “I never have to do collision repair ever again, unless I want to. Yes, I still have deadlines in this job, but they’re not as crazy as the ones I encountered in the body shops I have worked for. I want to use my creativity now in different ways. In collision repair, you return cars back to their previous condition, but in this role, I am creating things from scratch, and that is why I love it!”

54 JANUARY 2017 AUTOBODY NEWS | www.autobodynews.com

sociation tradeshow in Las Vegas, Nevada. Mike Carr, Axalta President – North America and Michael Gogoel, BYK-Gardner USA President, unveiled a commemorative Acquire™ Plus EFX spectrophotometer painted in Axalta’s North American Automotive Color of the Year 2016 – Brilliant Blue. BYK-Gardner, a global leader in the field of measuring color and appearance and testing physical properties of plastic, coatings and cosmetics, manufactures Axalta’s spectrophotometers.

“We’re proud to have worked with Axalta for many years to develop industry leading technologies that create value for Axalta and its customers,” said Gogoel. “By using Axalta color matching solutions, body shops have less rework and higher throughput, and the car owner gets a repair that is a perfect color match. We look forward to continuing our partnership with Axalta, and working together to develop new generations of color matching solutions that continuously improve profitability and customer satisfaction.”

For more information, visit www .axalta.us/powder.

Continued from Page 52

Hawaii Collision

Customer service is very important as they are who we A: work for. We work hard to ensure a

safe and corrective repair, to follow manufacturers’ procedures and make sure every customer has a fair dealing with us and their carrier or the insurer.

Tony Group Collison is a Honda ProFirst shop, Nissan, Hyundai, Chrysler certified collision center and I-CAR Gold class. We follow strict manufacturer procedures and we believe that customers’ safety is our NUMBER 1 priority.

For more information, visit http:// www.tonygroupautoplex.com/ or email Sabrina Dela Rama, manager of Tony Group Collision Center, sdelarama@ tonygroup.com.

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Sherwin-Williams Automotive Finishes 2017 First Quarter Training Schedule Announced

Sherwin-Williams Automotive Finishes has announced its first quarter training schedule starting January 23, 2017 through March 20, 2017 to be held at its training centers across the country.

According to the company, these training sessions provide participants with the skills needed to succeed in the automotive collision repair industry.

Shop owners, managers and painters will learn through a combination of classroom, web and hands-on training settings.

The following courses will be offered during the first quarter of 2017: ● Painter Certification

● Color Adjustment and Blending

● AWX Performance Plus™ Waterborne Refinish System Painter Certification

● Ultra 7000® Refinish System Painter Certification

“As a shop owner, you want to be the source where customers come for expert and timely repairs, while still maximizing profitability by getting vehicles through the facility in a highly efficient manner,” said Rod

of any shop. That’s why we offer courses for owners and their employees to gain the additional knowledge required to be successful in this everchanging industry.”

Further details regarding the 2017 first quarter schedule for training centers, dates, specific course descriptions and locations, are listed below:

Sherwin-Williams Automotive Finishes 2017 First Quarter Training Schedule

Habel, Sherwin-Williams Automotive Finishes Director of Training Operations. “Sherwin-Williams understands that it takes more than just great paint to maximize the potential

For more information about Sherwin-Williams Automotive Finishes courses, visit www.sherwin-automotive .com/refinish/training-support/ or call 1-800-SWULTRA (1-800-798-5872).

Auto Parts Maker Transtar Files for Chapter 11 Bankruptcy Auto parts maker Transtar Holding Co. filed for bankruptcy after reaching a deal with its senior lenders to swap their debt for ownership of the company.

The company filed for chapter 11 protection in U.S. Bankruptcy Court in New York with a “prepackaged” chapter 11 plan after garnering support from its creditors to support the restructuring proposal.

Such preapproved plans are becoming increasingly popular with companies and investors who want to minimize the time and expense of chapter 11 balance sheet restructuring.

The plan calls for the senior lenders, led by Silver Point Capital, to swap about $425 million in debt for 100% of the equity in the reorganized company.

Joseph Santangelo, Transtar’s chief financial officer, blamed the company’s chapter 11 filing on the “higher than anticipated difficulty” of integrating its newly-acquired ETX’s business, an aftermarket transmission parts maker, into the company.

www.autobodynews.com

Collision Repair Education Foundation Requests Year-End Product Donations, Safety Kit Sponsorship

The Collision Repair Education Foundation is requesting year-end in-kind donations of products, tools, equipment and spare parts that will be distributed to high school and college collision school programs. These taxdeductible donations will provide a great start to the spring school semesters during a time when instructors are facing limited program budgets and expected to graduate well-trained and productive entry-level staff for industry employment.

Another year-end opportunity for support includes companies sponsoring student safety kits for local high school and college collision programs.

For $50 per student, each safety kit includes a Cintas work shirt, work pants, safety glasses, ear plugs, and a disposable dust mask. Companies that sponsor at least (10) safety kits will have their corporate logo added to the work shirts, that the students would proudly wear around the school and local community. The Collision Repair Education Foundation would arrange a time for the sponsoring companies to present the safety kits to the local collision school students when they begin their spring school semester after the New Year.

Collision Repair Education Foundation director of development Brandon Eckenrode noted, “The holidays would come early to collision school instructors with local industry companies donating products, tools, equipment, and spare parts for their programs. Also, we have heard that the student safety kits transformed both the professional appearance and attitudes of the collision students as they look and feel like working professionals within the industry. Plus, as companies can sponsor these safety kits for collision school programs near them, they can directly see how their support is making a difference and can personally hand these kits out to the students at the beginning of the spring semester. We invite the industry to help the Education Foundation end the year on a strong note and getting in contact with us on either of these two year-end opportunities.”

Industry members interested in making year-end product donations and/or sponsoring collision student safety kits for local high school and college collision school programs should contact Eckenrode at Brandon .Eckenrode@ed-foundation.org or 847463-5244.

56 JANUARY 2017 AUTOBODY NEWS | www.autobodynews.com

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U.S. House Subcommittees Hold Hearing on Connected Devices On Nov. 16, the U.S. House Committee on Energy and Commerce’s Subcommittee on Communications and Technology, along with the Subcommittee on Commerce, Manufacturing and Trade held a joint hearing titled, “Understanding the Role of Connected Devices in Recent Cyber Attacks.” The hearing addressed the distributed denial-of-service cyberattack that occurred Oct. 21 and continued the Committee’s series on emerging technologies.

Witnesses included: -Dale Drew, senior vice president, chief security officer, Level 3 Communications

-Kevin Fu, CEO, Virta Labs, and associate professor, Department of Electrical Engineering and Computer Science, University of Michigan -Bruce Schneier, adjunct lecturer, Kennedy School of Government, Harvard University, and Fellow

During the hearing, members and witnesses alike discussed the opportunities and threats posed by connected devices. Schneier reminded the com-

mittee that the term “computer security” now equates to “everything security.” He also warned against the inclination of issuing one-size-fitsall legislation. Schneier said, “If we want to secure our increasingly computerized and connected world, we need more government involvement in the security of the ‘Internet of Things’ and increased regulation of what are now critical and life-threatening technologies. It’s no longer a question of if, it’s a question of when.

The Internet now affects the world in a direct physical manner. The Internet of Things is bringing computerization and connectivity to many tens of millions of devices worldwide. We are connecting cars, drones, medical devices and home thermostats. What was once benign is now dangerous.”

Rep. Anna Eshoo, D-Calif.— ranking member of the Communications and Technology Subcommittee—agreed with Schneier and said, “The Internet of Things offers great potential for innovation, but recent attacks raise troubling questions about the security of Internet-enabled devices and their potential to be used as weapons by cyber attackers.” Eshoo also suggested incorporating cybersecurity guidance into

national infrastructure legislation.

Despite differing opinions on the methodology, members from both parties agreed that the security of connected devices must remain a priority.

Members and witnesses were largely in agreement about the need for targeted security regulation. However, Republican members of the subcommittees stopped short of endorsing a new, dedicated agency.

The Automotive Service Association is the largest not-for-profit trade association of its kind dedicated to and governed by independent automotive service and repair professionals. ASA serves an international membership base that includes numerous affiliate, state and chapter groups from both the mechanical and collision repair segments of the automotive service industry.

For more information, visit www .ASAshop.org or visit ASA’s legislative website at www.TakingTheHill .com.

Independent Study Shows Opportunity for Heavy Duty Parts Data “Superset”

HDDA: Heavy Duty, the community of the Auto Care Association that is dedicated to the advancement of the heavy duty aftermarket, has sponsored a study conducted by Pricedex Software on the feasibility of developing product information standards for heavy duty vehicles.

The study, which included participation from HD experts from all facets of the industry, indicates that there is an opportunity to create a “superset” of data that will streamline product information communication for an industry currently using multiple data management methods.

The study details key findings in how the industry already manages data and concludes that a data standard is possible through leveraging those methods that currently exist and the incorporation of other data standards best practices. Collaboration will be a central tenant to developing the data “superset” in order to achieve the goal of a robust standard that provides the heavy duty industry with rich data content.

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Young Auto Care Network Group (YANG) Membership Surpasses 1,000 The Young Auto Care Network Group (YANG) of the Auto Care Association announced that its membership has surpassed 1,000, surging since the group’s inception in early 2014.

“Growing the Young Auto Care Network Group to 1,000 members during 2016 was one of my goals as chair of YANG, and I could not be more proud to see it come to fruition,” said Alena Van Cleave, chair, YANG, A & Jay Automotive, Inc. “This milestone could not have been accomplished without the support of our valued sponsors as well as our tremendous staff and volunteer leaders.”

YANG continues to offer industry professionals under the age of 40 opportunities to grow through webinars, educational conferences and in-

dustry-wide networking events. The group completed another round of successful events at AAPEX 2016 and continues to evolve its member offerings.

“Hitting 1,000 members in less than two years is an amazing achievement that speaks directly to the energy and enthusiasm of our young executives,” said Bill Hanvey, president and CEO, Auto Care Association. “Our next generation of leaders wants to learn, to be heard and to contribute directly to the long-term success of our amazing industry. We could not be prouder of the staff and volunteers who were responsible for achieving this tremendous goal.”

“Going into 2017, I am confident our membership will continue to experience the value of YANG through participation in our Regional MeetUps, annual Leadership Conference and Young Professionals Program during AAPEX 2017,” said Van Cleave.

“This is only the beginning; YANG has a long and extremely promising road ahead of it.”

Throughout 2017, YANG will

PartsTrader® and Fix Auto USA Agree on Parts Sourcing and Ordering

Fix Auto USA has signed an agreement for PartsTrader to be a recommended partner. PartsTrader’s platform will now be leveraged by Fix Auto’s independently owned and operated body shops for the direct benefit of their insurance carrier and vehicle owner customers.

“Collision repair facilities using the PartsTrader platform to search and compare for parts within their mar-

ketplace can access more competitive quotes and significantly reduce their return rates,” said PartsTrader CEO Rob Cooper. “Fix Auto owner-operators will not only gain margin on parts purchases, benefit from accurate parts shipments, and improve their shop’s bottom line, they’ll be able to deliver increased value to their insurance partners by reducing cycle time, improving severity, and ultimately delivering a better experience to vehicle owner customers.”

According to the company, with

increasing utilization of the Parts Trader platform, Fix Auto will begin to see greater efficiencies emerge as the workflow is standardized across the network. Fix Auto locations will gain access to PartsTrader’s supplier network as well as data analytics based on actual quotes and orders in a body shop’s specific market. This information is updated each time a parts-related transaction occurs and can be used by members as factual documentation to support purchases.

“Entering into a partnership with PartsTrader is exciting since it allows our Franchise Locations continued operational improvements and our customers the opportunity to realize these efficiencies,” said Fix Auto president and COO Paul Gange.

“Fix Auto is committed to help members succeed by making available to them the best possible tools and the PartsTrader suite stands as the latest example of that commitment.”

For more information, visit partstrader.us.com. or www.fixauto usa.com.

58 JANUARY 2017 AUTOBODY NEWS | www.autobodynews.com

Continued from Page 48

continue running its educational webinar series and expand its Regional Meet-Up program. YANG will also offer the YANG Leadership Conference on May 5-6, 2017 in San Antonio, Texas, in conjunction with the Auto Care Association’s Spring Leadership Days. This conference is a collaborative learning event designed for young industry professionals under the age of 40. It provides a forum to enhance leadership skills, sharpen global perspective of the auto care industry and develop new relationships with peers. Registration will open in January 2017.

For more information, visit www.autocare.org/yang.

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National Auto Body Council Awards Recognize Individuals Who Exemplify Professionalism and Integrity of Collision Industry Three industry professionals whose exemplary efforts and actions in 2016 best illustrate the vision and mission of the National Auto Body Council (NABC) were recognized recently at SEMA with the organization’s prestigious Award of Distinction, Body Shop Image Award, and Excellence in Community Service Award.

According to the Council, the goal of the NABC awards is to recognize auto body shops and individuals that exemplify the professionalism and integrity of the collision industry. ● The Award of Distinction, presented to Gerald Wicklund of CARSTAR Wicklunds Collision in Liberty, Missouri, celebrates selfless acts by collision industry professionals that benefit others in their communities.

Wickland has spent his entire life in collision repair and dedicated much of his time giving back to both the industry and his community. For the past 10 years, he has hosted an annual Military Appreciation Celebration, an extravaganza which includes dinner and a complete USO-style show. More than 130 veterans, active duty service members, law enforcement and first responders attended this year’s event, which also raised donations for Honor

Flight, a non-profit organization that honors America’s veterans by transporting them to Washington DC to visit and reflect at their memorials. ● The Body Shop Image Award, presented to CARSTAR Macon in Georgia, highlights facilities that have had a beneficial impact on their communities through building and design improvements.

In May, CARSTAR Macon moved into a new state-of-the-art facility and rebranded its business. Formerly known as CARSTAR Preferred Collision, shop owner Walter Lee upgraded from an 8,500 sq. ft. facility to a modern 23,000 sq. ft. building that showcases the sophistication of today’s body shops. The shop features a larger, up-to-date production area and convenient, spacious reception area while retaining the shop’s warm, welcoming feel. ● The Excellence in Community Service Award, presented to Kathy Mello of TGIF Body Inc. in Fremont,

California, recognizes outstanding charitable efforts and volunteerism.

Mello’s past and current volunteerism includes mentoring at-risk youth and disabled adults at Kainos Home Training Center and Bridges Intervention Services, serving on the boards of the Alameda County Work Investment as a volunteer in one of the business seats and the Regional Occupational Centers in Mission Valley, Eden & Alameda College.

Her volunteerism extends in to the collision repair industry, serving on the Boards of WIN, the California Autobody Association, East Bay Chapter of the California Autobody Association and as a founding member of the Assured Performance Co-op Board.

“Each of these award winners have made a positive impact in our collision industry and in their communities,” said Marie Peevy, NABC Awards Chair. “It was an honor to recognize this elite group of industry leaders who embody the spirit and ideals of each of NABC’s awards categories. Their efforts are wonderful examples of how our auto body shops and collision industry professionals are making a positive difference in local communities across the country.”

FinishMaster Acquires Autobody Supply Co.

FinishMaster, Inc., a subsidiary of Uni-Select Inc., has announced that it has completed the acquisition of substantially all of the assets of Autobody Supply Company, Inc. This acquisition increases FinishMaster’s footprint with the addition of 9 locations in central and southwestern OH, including Columbus, a top 30 US metropolitan area. Since its founding in 1959, ABS has been a family-owned business focused on discovering the needs of body shops through partnership and open dialogue. ABS provides comprehensive solutions for their customers including products, services, and full support of equipment sales, maintenance, installation, and repair.

“We are excited to welcome more than 60 new team members who share our value of partnership and unparalleled service,” stated Steve Arndt, president and chief operating officer of FinishMaster. “Together, we will continue to support our customers by generating outstanding value through innovative solutions.” “In addition to bringing further expertise and knowledge to our growing team, this acquisition expands our coverage in order to better serve customers in a key Ohio market,” added Henry Buckley, president and chief executive officer of Uni-Select.

CRASH Network Launches “Insurer Report Card”

Collision repair professionals now have a unique opportunity to grade the performance of the insurance companies in their state with the launch of CRASH Network’s “Insurer Report Card.”

“Insurer rankings based on surveys of consumers offer one, somewhat limited perspective on those companies’ performances,” John Yoswick of CRASH Network said. “Those consumers on average have an auto claim once a decade. But shop owners, managers and estimators interact with these companies every day. No one else is in a better position to know which insurers demonstrate an understanding of, and commitment to, quality repair for their customers. We think consumers should know that, too.”

The “Insurer Report Card” gives collision repairers the ability to share their unique insight by grading each insurer based on how well those carriers’ policies and practices ensure quality repairs and customer service.

By giving the insurers a grade from “A+” to an “F,” shops can help CRASH Network bring this information to consumers so they know which insurers will treat them the best—and which may have some room for improvement—when they have a claim.

“Because each state has a different mix of insurers, the Report Card allows repairers to grade insurers specific to their state,” Yoswick said. “To my knowledge, that makes this different than anything done before on a national basis. We will be collecting data on more than 120 different insurers across the country, not just the usual ‘Top 10.’

We want consumers to know, for example, if some smaller, regional insurer that may not run ads on TV constantly is really great at taking care of its customers so that drivers may consider that at renewal time.”

The “Insurer Report Card,” open only to collision repairers, can be completed in as little as three minutes (though shops also have an opportunity to spend additional time to explain why they gave each insurer the grade they did), and all individual shop identification information will remain confidential.

Shops that complete the Report Card and provide optional contact information will be sent results at no charge once they are compiled.

Shops can click here (www.Crash Network.com/irc) to grade the insurers.

For more information about the weekly CRASH Network bulletin, visit www.CrashNetwork.com.

60 JANUARY 2017 AUTOBODY NEWS | www.autobodynews.com

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Autologic Enters into Licensing Agreement with Volvo for Diagnostic Data Autologic Diagnostics, the provider of the world’s first and only fully integrated cloud-connected vehicle diagnostic support solution, has announced that it has entered into a licensing agreement with Volvo Car Corporation.

Under the agreement, Autologic will have direct access to Volvo diagnostic data and technical information, enabling the provision of a comprehensive repair and maintenance on models from 2000 to current year to date through Autologic’s Assist cloudbased, fully integrated diagnostic solution. The licensing agreement, which covers the United Kingdom, North America, Canada, and the European Economic Area (EEA), will provide customers within these territories the benefit of receiving guaranteed genuine Volvo data, thus ensuring improved aftermarket continuity of safe, accurate and effective repairs.

According to the company, Autologic Assist’s suite of capabilities uses state-of-art technology to combine a superior diagnostic (AssistPlus) device with real-time access to

its award-winning Fault 2 Fix Team of dealer-trained Master Technicians providing vehicle diagnostic support.

Autologic Assist simultaneously integrates expert knowledge and service, innovative software and a multi-faceted touch screen device, helping ensure that vehicle issues are diagnosed correctly the first time.

“The arrival of Volvo data coincides with the adoption of our new centralized Autologic knowledge database (ADX), which has been developed specifically to secure VM licensed data and repair and maintenance information (RMI),” explained Mark Stamp, Autologic chief technology officer. “The licensed Volvo package will be available in January 2017 for customers to download directly to their AssistPlus device, ensuring that independent repair shops gain access to the latest validated information as provided to dealers. The Volvo data will feature heavily in the new customer journey, on a seamless route to gain accurate, secure, and safe diagnostic information, with access to our award-winning Fault 2 Fix Team proOriginal BMW Parts

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The new agreement displays a significant investment by Autologic as it moves towards developing stronger direct relationships with vehicle manufacturers for the provision of genuine data.

Jeremy Fry, Autologic chief executive officer, added, “As the only provider of a cloud-based, vehicle-connected, fault-to fix-solution, we have been vocal in advising the aftermarket sector of the momentous changes and challenges ahead, based on, among other industry influences, the Right to Repair Act, which requires vehicle manufacturers to provide the same information to independent repair shops as they do for dealers. The considerable investment in licensed data, by Autologic, accentuates our strategy for ensuring aftermarket repair shops can, through Autologic, easily access accurate data and expert vehicle diagnostic support, so that ultimately, they can find faults and fix cars faster.

The Volvo agreement further cements our pioneering vision for aftermarket diagnostics.”

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CARSTAR Launches Redesigned Website

CARSTAR Auto Body Repair Experts has announced the launch of the newlyredesigned CARSTAR.com. According to the company, the new site has a sleek and simplified layout to provide customers with an easier browsing experience from their laptop, tablet or cell phone. “When today’s consumers need collision repair service, they want it at their fingertips,” said Michael Macaluso, president of CARSTAR North America. “We have seen our website traffic evolve to a more and more mobile customer, and we have redesigned CARSTAR.com to provide a simplified, dynamic site that can deliver accident assistance whenever and wherever they need it.” One of the biggest changes consumers will notice is CARSTAR.com is now a responsive website that is user friendly on all on all devices – desktops, tablets and phones. With 50 percent of the site’s users coming from mobile devices, consumers are now able to utilize all of the capabilities on CARSTAR.com from their computer or their phone. The site will now reformat itself for easy viewing and navigation based on screen size without compromising the site’s integrity. For more information, visit www.CARSTAR.com.

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Crashmax Takes Home 2nd Consecutive Sales Leader Award

Crashmax was named VSG Collision Sales Leader for the second consecutive year at Chief’s annual distributor meeting on Oct. 31 in Las Vegas. Interstate Marketing was recognized for

Chief distributor Crashmax has earned the VSG Collision Sales Leader Award for the second year in a row. Accepting the award at Chief’s annual distributor meeting on Oct. 31 were Gary and Ann Schaberg.

From left to right, John Cardell, Chief Eastern Division sales manager, Gary Schaberg, Ann Schaberg, and Mike Cranfill, vice president of global collision and new business development for Vehicle Service Group (VSG)

the highest percentage sales growth from 2014 to 2015. Professional Collision Equipment, serving New Mexico and Texas, was honored with the Exciting Newbie award.

“Chief distributors are our front line, providing our customers with

the products, service, training and support they need to properly repair collision-damaged vehicles every day,” said Lee Daugherty, director of North America collision sales for Chief parent company Vehicle Service Group (VSG). “We’re very proud of our unmatched network of collision industry professionals, and honored to recognize some of our top performers.”

The awards are based on full-year 2015 sales results.

2015 Sales Leader 1. Crashmax (serving Delaware, Maryland, New Jersey, Pennsylvania and Virginia) 2. Advanced Equipment (serving Alabama, Georgia and Florida) 3. Collision Tools (serving New England)

Highest Percentage Sales Growth 2014 to 2015 1. Interstate Marketing (serving Kentucky, North Carolina, South Carolina and Tennessee) 2. Advanced Equipment 3. Crashmax

Chief also recognized Walter Wiezorek of Walter Equipment for his 35 years of service and leadership in the industry.

Hyundai Selects OEC for Collision Parts Ordering and Fulfillment

OEConnection LLC (OEC), the parts ecommerce technology leader for original equipment manufacturers’ (OEM) distribution networks, announced today that Hyundai Motor America has added CollisionLink to its Hyundai Go Genuine Collision Conquest program.

crease their OE part sales while also improving order processing efficiency and customer satisfaction.”

Hyundai represents the twentysecond automotive dealer network in North America to use CollisionLink to facilitate their parts marketing program. With the addition of

The CollisionLink parts ordering and fulfillment solution will allow Hyundai’s network of dealers to access competitive pricing on eligible OE parts and expand their market penetration in the U.S. By the end of the first quarter, 2017, Hyundai dealers will have access to the Hyundai Go Genuine Collision Conquest program via CollisionLink.

“We are excited to bring Hyundai on board and to assist with the Hyundai Go Genuine Collision Conquest program,” said Bill Lopez, OEC vice president & general manager, Collision. “With our CollisionLink solution, Hyundai dealers can compete more effectively and in-

Hyundai, 99% of all consumer vehicles on the road in the U.S. are now supported by CollisionLink, and OEM parts marketing programs managed through CollisionLink now cover 3 out of every 4 U.S. consumer vehicles on the road.

“CollisionLink is the missing puzzle piece. It will give us more complete coverage in the market,” said Frank Ferrara, executive vice president, Customer Satisfaction, Hyundai Motor America. “It will allow our dealers to offer their customers more competitive pricing and sell more Hyundai OE parts.”

For more information, visit www .oeconnection.com.

CAPA Introduces CAPA 701 Mirror Standard

The Certified Automotive Parts Association has announced that its Technical Committee has approved the CAPA 701 Standard for the certification of aftermarket exterior mirrors and mirror components.

This Standard specifies the certification requirements for passenger

Technical Consulting, Inc. and Vice Chair Nick Scheid of LNS & Associates. The Committee, responsible for CAPA’s Standard Development and approval, includes collision repairers, insurers, part distributors, manufacturers, and other industry experts.

and driver side mirror assemblies, mirror glass, mirror housings and covers.

The CAPA 701 Standard specifications include compliance to applicable sections of Federal Motor Vehicle Safety Standard No. 111, Rear Visibility as well as requirements for performance testing, material composition, dimensions, appearance, function, construction and retaining features, and Vehicle Test Fit (VTF).

The CAPA 701 Standard was approved this month by a vote of CAPA’s Technical Committee, led by Chair Rod Enlow of RENlow Auto

“Ensuring that all aspects of the collision repair industry has input into CAPA’s Standards, this comprehensive assembly of industry experts demonstrates CAPA’s industry-inclusive and fully public nature,” said Debbie Klouser, CAPA’s Director of Operations.

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GAAS, University of the Aftermarket Foundation Unite

Representatives from the Global Automotive Aftermarket Symposium, Inc. (GAAS) and the University of the Aftermarket Foundation have worked closely to bring the two organizations together. GAAS will dis-

solve as a non-profit organization and donate its net assets to the Foundation. An official confirmation vote was held during the recent University of the Aftermarket Foundation annual board of trustees meeting.

Established with the support of Mort Schwartz, MAAP and the late Jack Creamer, GAAS was formed to raise funds for aftermarket scholarships and educational initiatives and thrived under the leadership of Schwartz, David Caracci, MAAP and Dennis Welvaert, MAAP. Due

to an ever more crowded industry events calendar, leadership of the longstanding organization decided to stop holding its annual symposium in 2015 and focused its attention on Automotive Central, its scholarship program led by industry veteran Pete Kornafel, MAAP. Kornafel will continue to administer the scholarship program as chairman of the University of the Aftermarket Foundation education and scholarship committee.

“Because GAAS and the University of the Aftermarket Foundation share a similar mission, and the foundation has been the largest source of funds for aftermarket scholarships, it only made sense to join forces to achieve a common goal,” said Tim Lee, MAAP, chairman of the University of the Aftermarket Foundation.

“By donating its net assets to the University of Aftermarket Foundation, the proud legacy of GAAS will continue on. We thank Mort, Dave and Denny for 20 successful years of leadership and applaud Jack and Mort for their vision. Together, we begin the next chapter of their mission.”

For more information, visit www.UofAFoundation.com.

www.autobodynews.com | JANUARY 2017 AUTOBODY NEWS 63

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