February 2024 Southeast Edition

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Right To Repair Movement Made Strides in 2023, Looks Forward To 2024 As 2023 comes to a close, the CAR Coalition is looking back on key milestones in the effort to pass the federal REPAIR and SMART acts, as well as state bills that would address the right to repair issue.

majority—more than 80%—of Mainers voted “yes” on the state’s automotive right to repair referendum, adding momentum to the growing national push for right to repair protections.

Credit: Shutterstock.

December: REPAIR and SMART Act co-sponsor U.S. Rep. Marie Gluesenkamp Perez (D-WA) U.S. Rep. Jake Auchincloss (D-MA) and U.S. Rep. Jared Golden (D-ME) sent a letter to Secretary of Transportation Pete Buttigieg and National Highway Transportation Safety Administration (NHTSA) Administrator Sophie Shulman, warning that the agency’s proposed guidance for implementation of Massachusetts’ Data Access Law might unfairly harm independent repairers.

November: Members of the U.S. House Energy and Commerce Subcommittee on Innovation, Data, and Commerce unanimously voted to advance the REPAIR Act to the full committee for consideration. Less than a week later, an overwhelming

October: At a White House National Economic Council (NEC) roundtable, key administration officials, state legislative leaders and industry representatives—including Federal Trade Commission (FTC) Chair Lina Khan, NEC Director Lael Brainard and Allstate’s Senior Vice President Don Jones, representing the CAR Coalition—highlighted growing bipartisan support for right to repair protections.

September: During a U.S. House Energy and Commerce Subcommittee on Innovation, Data, and Commerce hearing, lawmakers and auto industry professionals expressed their support for federal right to repair legislation like the REPAIR Act. Earlier that month, the U.S. Bureau of Labor and Statistics

42 YEARS

Vol. 14 / Issue 12 / February 2024 REGIONAL NEWS

Allstate Sues Florida Pain Clinic For Millions in Alleged Fraud

Allstate Insurance filed a federal lawsuit on Dec. 28 in the U.S. District Court for Southern Florida, alleging Florida Anesthesiology & Pain Clinic, managed

by Dr. Ravi Xavier, has engaged in systematic fraud, billing millions in fraudulent charges for unnecessary and risky medical procedures.

The lawsuit follows a failed November agreement where the clinic vowed to cease such practices.

However, according to Allstate, the clinic breached this agreement within a month, prompting the insurer to seek legal recourse. “The defendants’ relationships with their personal injury attorney referral sources directly and intentionally led to the bills for medically unnecessary and excessive services detailed herein,” the lawsuit

said. This fraudulent behavior included referrals from Steinger, Greene & Feiner, a prominent Florida injury law firm previously known as Steinger, Iscoe & Greene.

According to the complaint, the law firm allegedly pressured clients into undergoing unnecessary surgeries to inflate auto accident claims and insurance bills. The lawsuit accuses the clinic of billing exorbitant amounts for supposed surgeries and invasive procedures, often without attempting conservative treatments or proper follow-up care. Allstate contends it paid millions for surgeries and spinal procedures that were either unnecessary or never performed.

The lawsuit also alleges the patients l CONTINUED ON PAGE 16

REGIONAL NEWS

Dalton Collision Center Wins 2023 Best of Georgia Award Dalton Collision Center in Dalton, GA, earned the prestigious 2023 Best of Georgia Award. This accolade, determined by customer votes, highlights the center’s dedication to excellence and its deep-rooted connection with the Georgia community.

For more than 40 years, the James family has steered Dalton Collision Center, establishing it as a cornerstone of the local automotive repair landscape.

Their commitment to combining skilled workmanship with customer-focused

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services has set a high standard in the industry. The center’s team, with a combined experience of more than 125 years, not only demonstrates technical expertise but also a dedication to

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INSIDE THIS ISSUE 9

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PERMIT #288 ANAHEIM, CA

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Columnist Mike Anderson: Increase Your Auto Body Shop’s Closing Ratio by Countering Customer Concerns Columnist Toby Chess: You Can Teach Old Dogs New Tricks

Columnist Stacey Phillips: CCC Brings in 2024 With New AI Solutions, Google Collaboration Columnist John Yoswick: Unique Collision Repair Training Program Shows

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Contents

COLUMNISTS Mike Anderson Increase Your Auto Body Shop’s Closing Ratio by Countering Customer Concerns 9

REGIONAL NEWS Allstate Sues Florida Pain Clinic for Millions in Alleged Fraud ���������������������� 1 Autonomous Robots Revolutionize Hyundai Transys’ Alabama Plant ����� 31 CCA’s 2024 Tool Grant Initiative Raises $17,000 to Support Future Collision Repair Technicians ������������������������������ 30 Crowd Protests Plan for Florida Auto Collision Center ����������������������������������� 29 Dalton Collision Center Wins 2023 Best of Georgia Award ������������������������� 1 Florida Veteran Receives NABC Recycled Ride ���������������������������������������� 8 KSI Auto Parts Acquires Carolinas Auto Supply ������������������������������������������ 30

LG Chem Breaks Ground on Major Cathode Plant in Tennessee ������������� 27 Mercedes-Benz Alabama Plant Workers Embrace Union �������������������� 34 Nashville Veteran Receives Refurbished Vehicle ��������������������������� 32 NC City Gets Another Charge in EV Industry ������������������������������������������������� 23 Rivian, Clayco Partner for Innovative EV Plant in Georgia ����������������������������� 12 VW Workers in Tennessee Demand Company Stops ‘Union-Busting’ Efforts ���������������������������������������������������� 24

NATIONAL NEWS ‘Who Pays’ Survey Finds More Shops Researching Battery Reconnect Procedures �������������������������������������������� 26 1Collision Rebrands as CSN Collision ����������������������������������������������������������������� 38 ASE Education Foundation Names Officers, Board �������������������������������������� 36 Auto Chip Supply Shortages Now a Thing of the Past ���������������������������������� 31

GasBuddy Predicts Lower Gas Prices in 2024 ���������������������������������������������������� 37 GM Buys Out Nearly Half of Buick Dealerships �������������������������������������������� 39 Honda to Launch ‘0 Series’ EV Globally in 2026 ���������������������������������������������������� 35 Law Firm Preparing Class Action Lawsuit Against Driven Brands ��������� 33

Automakers with Large EV Portfolio Have Higher Website Satisfaction ���� 34

Right to Repair Movement Made Strides in 2023, Looks Forward to 2024 �����������������������������������������������������������1

CAPA Announces Executive Director ����������������������������������������������������������������� 37

SATA Acquires Dan-Am Company ��� 28

Cummins Inc. Fined $1.675 Billion for Clean Air Act Violations ����������������������� 39

SATA Showcases SATAjet® X 5500 Universe, SATA® QMR at 2023 SEMA Show ������������������������������������������������������� 13

DataTouch Launches VINAnonymize to Prevent Reporting Services from Using Estimate Info ����������������������������������������� 16

Volkswagen Partners with AI Company to Integrate ChatGPT in Vehicles ������ 36

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Toby Chess You Can Teach Old Dogs New Tricks ��������6 Stacey Phillips Ronak ASE Education Foundation Updates HighVoltage, EV/Hybrid Safety Accreditation Standards ����������������������������������������������������� 18 CCC Brings in 2024 With New AI Solutions, Google Collaboration ��������������17 Hunter Showcases Award-Winning Ultimate ADAS™ at 2023 SEMA Show ��� 10

Part 2: IDEAS Collide Presenters Encourage Collision Repairers to Think Differently, Outperform ��������������������������������4 John Yoswick CIC Committee’s Focus on New Technology Includes Looking for Training on OEM Software ��������������������������������������� 22 Investment Banker More Bullish Than Ever About Collision Repair Industry ��������������� 25 Unique Collision Repair Training Program Shows Results ��������������������������������������������� 14

Index of Advertisers Audi Gwinnett ������������������������������������������ 28

Honda-Acura Parts Dealers ����������� 19,20,21

Audi North Miami ������������������������������������ 26

Hyundai Wholesale Parts Dealers ����������� 34

Audi Wholesale Parts Dealers ����������������� 32

Kia Motors Wholesale Parts Dealers ������� 35

Auto Data Labels ������������������������������������� 40

Mercedes-Benz Wholesale Parts Dealers ���39

AutoNation Ford �������������������������������������� 16

Miami Lakes Automall ����������������������������� 12

AutoNation Ford-Memphis ���������������������� 28

MINI of Charleston ���������������������������������� 30

Axalta �������������������������������������������������������� 7

MOPAR Wholesale Parts Dealers ������������ 25

Benchmark Automotive ��������������������������� 24

Nissan/Infiniti Wholesale Parts Dealers ���� 39

Car-Part.com �������������������������������������������� 17

NorthAmerican Bancard ���������������������������� 8

Certified Automotive Parts Association ��� 10

Ourisman Kia of Fairfax ������������������������������ 6

Classifieds ����������������������������������������������� 38

Parks Chevrolet ���������������������������������������� 31

CCC Intelligent Solutoins ������������������������� 11

ProSpot ������������������������������������������������������ 2

Dale Earnhardt Jr. Chevrolet �������������������� 26

Reeder Chevrolet ������������������������������������� 28

Empire Auto Parts ������������������������������������ 22

Reed Nissan �������������������������������������������� 30

Ford Wholesale Parts Dealers ����������������� 36

Rick Hendrick Chevrolet Naples �������������� 29

GM Wholesale Parts Dealers ������������������� 37

Serra Kia �������������������������������������������������� 32

Grieco Ford of Fort Lauderdale ���������������� 24

Sport Durst Chrysler-Dodge-Jeep-Ram ��� 30

Gus Machado Ford ���������������������������������� 15

Stivers Decatur Subaru ���������������������������� 31

Harper Volkswagen ���������������������������������� 27

Subaru of Gwinnett ���������������������������������� 13

Hendrick Automotive Group ���������������������� 5

Subaru Wholesale Parts Dealers ������������� 33

Hendrick Honda Pompano Beach ������������ 26

Toyota-Mazda of North Miami ����������������� 29

Hendrick Kia Cary ������������������������������������ 23

Toyota Wholesale Parts Dealers �������������� 39

Hendrick Kia Concord ������������������������������ 23

Volkswagen Wholesale Parts Dealers ����� 34

Hendrick Volvo Cars of Charleston ���������� 30

Zip’s AW Direct ����������������������������������������� 9

autobodynews.com / AUTOBODY NEWS FEBRUARY 2024 3

Part 2: IDEAS Collide Presenters Encourage Collision Repairers To Think Differently, Outperform

By Stacey Phillips Ronak Autobody News0o

Editor’s note: This is the second part of a two-part article on the IDEAS Collide Showcase held during the 2023 SEMA Show. See the December 2023 issue of Autobody News for the first part.

Collision repair professionals from a variety of backgrounds took part in the IDEAS Collide Showcase held during the 2023 SEMA Show in Las Vegas, NV. Participants shared their “grand schemes” for how the industry can improve and think differently. The presentations were part of the Society of Collision Repair Specialists (SCRS) Repairer Driven Education (RDE) Series.

Three are summarized below.

Death of the Estimator Role Andrew Batenhorst, body shop manager at Pacific BMW in Glendale, CA, shared his perspective on the transition from estimator to repair planner.

Andrew Batenhorst, body shop manager at Pacific BMW in Glendale, CA.

Batenhorst warned attendees about the problems the industry is facing with staffing shortages, needing to get paid more by bill payers and lack of a work-life balance.

“That is all due to the pervasive influence of the estimator role,” he noted. “It’s time for it to change.”

Batenhorst said there are hundreds of estimator roles waiting to be filled.

“We’re unfortunately plagued with high turnover and we’ve become very complacent to it,” he said.

Looking back, Batenhorst said the Ford Taurus was a best-selling car in 1993. Fast forward to 2023, and Tesla was one of the top sellers.

“You can’t take the same mindset with assessing damage to that vehicle, understanding what it’s made out of with the same lens that we’ve been using for the past 30 years,” Batenhorst pointed out. “The market has dictated these changes in automobiles, but still, the estimator role persists the way it has.”

With many estimators working an average of 10 or 12 hours a day, he said they are focusing on a

variety of tasks, including checking in customers, scheduling, verifying insurance coverage, taking payments and delivering vehicles. This is resulting in burnout, high supplement rates, lengthy repairs and unhappy customers, among other challenges.

Instead, Batenhhorst said there are more valuable things they could be doing.

“It really has become a catch-all position in most modern body shops,” he said. “I challenge all of you to take a seat, watch what is going on and what they’re doing throughout the day.”

Batenhorst said it’s not too late to fix these problems. He shared a quote from Shigeo Shingo, one of the founders of the Toyota Production System: “The first step in improvement is dissatisfaction with the status quo.”

Later in the week, Batenhorst gave a presentation outlining a system for separating the estimator role and shifting to more thorough repair planning.

“I feel so strongly about this that I can’t be the only guy doing this anymore,” he said. “I genuinely feel this will bring a lot of positive change to the industry.”

Growth Through Acquisition Bing Wong, managing partner of Collision Builders, talked about the key things body shop operators need to know when considering growing their business through an acquisition.

Bing Wong, managing partner of Collision Builders.

He said an acquisition avoids many of the costs of starting from scratch, such as finding a lease, buying equipment, waiting on permits and contractors and hiring staff. Some upgrades and changes might be required; however, Wong pointed out most “decent shops” have several weeks of work booked out.

If the goal is to be part of a network, Wong said by purchasing an existing network shop, there won’t be any upfront franchise fees or rebranding costs.

Another benefit of pursuing an acquisition is the ability to integrate a competitor in a key territory. His team often sees great acquisition

4 FEBRUARY 2024 AUTOBODY NEWS / autobodynews.com

opportunities at affordable entry points in secondary and tertiary markets where the larger consolidators tend not to buy.

When looking for an acquisition, Wong recommended focusing on location, capacity, staff, reputation and network status.

Wong estimated set-up costs at the lower end of the market start around $250,000 in addition to the time it takes to upgrade the facility.

Wong said most deals are being sold for three to five times adjusted earnings; however, there are outliers above and below that range.

When purchasing a shop under $2 million in sales, Wong said it’s likely a family business, where the owner/ operator also paints some vehicles, may own the building and pay himself or herself rent and/or a salary, which might not show up in the financials.

“You’ve got to have somebody go through the normalization of earnings so you know what you’re buying and there are no surprises,” he said.

For shops in the $3 million to $5 million range, Wong said potential buyers are likely competing with big consolidators and/or private equitybacked businesses.

“You need to understand how to come up with an offer quickly, whether you’re paying a premium or a discount so you can compete in that environment against the bigger buyers,” he explained.

He also stressed the importance of determining financing.

Wong recommended shop owners refrain from spreading themselves too thin during the process, hire the proper counsel, and most importantly, not share the purchase plan with others.

“We’ve seen many deals go sour because the buyer or the seller couldn’t keep it a secret until the deal was done,” he said.

The Culture Code Tracy Dombrowski, training manager at Collision Advice, talked about the importance of body shops building a strong culture in their businesses.

Dombrowski said a team at Harvard University chose 10 body shops and analyzed their culture over 10 years.

They found the net revenue of the businesses with a strong culture outperformed those with a weak culture by 756%.

“That’s huge,” said Dombrowski.

“The relationship between performance and culture is more than a mere coincidence, but implementing a strong culture in your business is not easy.”

During her presentation, Dombrowski shared tips from a book

by Daniel Coyle, “The Culture Code.”

First is to focus on safety and connection with teams.

“As adults, we want to feel safe and comfortable in the environments we work in,” she said. “If leaders have all the status and privilege in a business, they’re unapproachable and we feel like we can’t bring them our ideas.”

She said employees often don’t feel they can be candid when things aren’t going well and don’t take risks because they fear reprisals.

Tracy Dombrowski, training manager at Collision Advice.

“Businesses that have a good, strong culture have a do it with them versus a do it to them approach and treat people with respect,” she noted.

“They ask for their advice and opinions, and they include team members in decisions that impact them.”

Dombrowski stressed the importance of making sure everyone has a voice.

“Never end a meeting without everyone on your team having spoken, and thank people for their contributions, no matter how big or small,” she shared. “When they can do that, powerful things start to happen in your business.”

Step two is to share vulnerability.

“This means that the leader in a business is willing to admit their mistakes and ask for help,” she explained.

Dombrowski said when a leader can share their weaknesses and vulnerabilities, teammates can put aside their insecurities and ask for help.

The final point from Coyle’s book is to talk about purpose. Dombrowski said this is a shared goal or vision for an organization that includes what you’ll do and why.

“If you can remember to give everyone a voice, share vulnerability, ask for help, admit your weaknesses and share that purpose with your team, then you’ll be able to thrive and not just survive in your business,” she said.

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You Can Teach Old Dogs New Tricks

By Toby Chess Autobody News

You have heard you can’t teach old dogs new tricks, but I want to refute that adage—you can.

Gen Z—slightly under 30 years old—are constantly on the move and less patient, which leads to a higher degree of anxiety. They are more motivated by money than Millennials, the next generation up. They will not be motivated by the things we Baby Boomers and Gen Xers were. When I was growing up, I was always told by adults I needed to pay my dues before advancing to the next level in the business world. These young men and women were brought up with cell phones and computers and don’t want to wait around in a body shop sweeping the floor or washing cars—they want to make money.

Brandon Candelria uses a light to determine the size of the dent and what tools will be necessary to repair it

I remember when I was in 10th grade and tried out for football. I made the team and I needed a pair of cleats. I got on a bus, went to a store and bought my first pair. I was so excited, that night I slept in my cleats.

The experience told me if we want to keep Gen Z employees, we need to think outside the box.

I started giving tools to young men and women who want a career in the collision industry, and the shop furnishes a new tool box. The tools and tool box are free, but there is one condition—they need to stay at the shop for one year. To date, I have furnished tools for 32 young men and women. One young man at Scandinavian Coach Craft started to cry when he was told the tools were his and they were free.

Last year, Tom Williamson, the owner of Marina Auto Body in Huntington Beach, CA, took his award-winning 1963 Pontiac Grand Prix to a car show in Orange County.

Brandon Candelria was positioning the cars that were to be judged and struck up a conversation with Tom. He told Tom he wanted to become

a collision technician. Tom gave Brandon his card and told him to call Cyndi Osthus, manager of his Huntington Beach location, for an interview. He was hired on the spot.

He was introduced to Jack Cook, his soon-to-be collision mentor.

Tom knew about my program supplying tools for apprentices and wanted to participate. I ordered the tools and made a date to drop them off and train the techs on the KECO Level 2 Glue Pull Repair Collision System kit. I showed up the following week and gave Brandon his tools, and Cyndi gave him a new tool box.

Jack and the two other technicians, along with Brandon, spent the next two hours understanding the Glue Pull Repair System. I have known Jack more than 20 years, and he is an excellent tech and mentor. Being in his early 60s, he is very set in his ways and did not think he would use it except on rare occasions, like when doing an aluminum panel repair. I have noticed younger techs will embrace this new technology, whereas older techs want to repair panels as they have done over their entire careers.

About a year later, Cyndi called me and said Brandon was really progressing, and she wanted him trained on the KECO system. I set a date and arrived at the shop to train with just Brandon. We started by using the light to determine the size of the dent and what tools would be necessary. This is not an article on the steps for using the KECO system, but I thought it would to nice observe some of the training KECO offers.

Last year, about two weeks before Christmas, I received a call from Jack Cook. He called to apologize to me. I didn’t have a clue why.

repairing the small damage using the system on vehicles after Jack finished the major repairs. “I realized from the start that Brandon was going to be a high level technician,” Jack said.

Gary Kasabian, left, and Juan Ruiz, right, with tools and new tool box

He said Brandon was recently able to flag 70 hours in two weeks.

“I really was impressed that most of the repairs were metal finished. I finally realized that I was wrong about the glue tab system and that is why I called to apologize,” Jack said. “I asked Brandon to teach me how to use the glue tab system.” I laughed and said the mentee was now the mentor.

Jack told me he fixed a quarter panel that had been damaged in the lot at a Toyota dealership. The sliding door would have needed to

be removed and a metal tab would need to be welded on to pull the dog leg out, but Jack, with his newfound knowledge, used the KECO system to pull out the panel, without removing the door and welding. I thanked him for his honesty and said call me any time if he needed any help.

I have been teaching a number of these apprentices on how to use the Glue Pull Repair Collision System from KECO. The training the company offers is by far the best in helping these entry level young men and women learn how to repair dents. It keeps them motivated and accelerates their contribution to the repair process.

If I can be of any assistance in future, send me an email at tcspeedster@gmail.com. Please type “apprentice” in the subject line.

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Ourisman Kia of Fairfax Brandon Candelria, an apprentice at Marina Auto Body, uses the KECO Junior K-Beam to lift a dent

He said when I did the KECO training, he really was not interested.

He told me Brandon, on his own time, would take damaged hoods and doors and practiced collision damage removal using the glue tab system,

6 FEBRUARY 2024 AUTOBODY NEWS / autobodynews.com

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Florida Veteran Receives NABC Recycled Ride On Dec. 20, a Southwest Florida area U.S. Army veteran was presented with a vehicle to provide him independence and the ability to continue his volunteer efforts, thanks to the National Auto Body Council (NABC) Recycled Rides® program along with car donor GEICO and collision repair partner Daytona Toyota.

The presentation was held at Daytona Toyota, where the deserving recipient, Quincy Lopez, received a 2020 Hyundai Santa Fe. Lopez, nominated by Wounded Warrior Project, is a combat veteran who dedicated nine years to the U.S. Army as a counterintelligence agent and intelligence analyst, earning numerous accolades. During his service, Lopez faced life-threatening injuries, leading to multiple surgeries.

Overcoming immense challenges and through determination and resiliency, he became an active athlete. He transitioned to Paralympic sports, competing in the bobsled for Team USA in the Paralympic Games, track for Team Army in the Valor Games, and wheelchair basketball. His

determination extended beyond sports as he pursued degrees in medicine and psychology and became a certified trainer and adaptive trainer, aiding children with disabilities and fellow veterans.

Dalton Collision

quality time together and eliminates the worry I feel when he walks alone to school. I am extremely thankful for this vehicle,” said Lopez.

“Thank you to GEICO and Daytona Toyota and all of the members of the NABC that have come together to make this happen,” said Dale Ross, program manager for the NABC Recycled Rides program. “Gifting a vehicle to someone who has worked as hard as Quincy has to overcome his challenges, and who continues to help others, makes it extra special for all of us. He is an extremely deserving veteran, and we are proud to do this for him and his family.”

NABC Recycled Rides is a unique program in which businesses representing all facets of the collision repair industry team up to repair and donate vehicles to individuals and families in need of reliable transportation. Since the inception of the program in 2007, members of the NABC have donated more than 3,200 vehicles valued at some $46 million.

Additional partners in the presentation include Copart, Cars for Charity, Advanced Remarketing Services and Enterprise.

U.S. Army veteran Quincy Lopez received a 2020 Hyundai Santa Fe.

Lopez passionately serves his community and helps other veterans through their journey after military service. Getting a refurbished vehicle will help Quincy continue to serve the community and stay active in the adaptive sports world.

“Receiving this vehicle has made a tremendous impact on my quality of life. It has enabled me freedom of movement, allowing me to go to the VA often and also given me the privilege of taking my son to school and picking him up. It gives us

customer safety and satisfaction.

“Our goal is to make the repair process as smooth and efficient as possible,” said Chris James, owner of Dalton Collision Center. “We aim to ensure that every customer leaves with their vehicle in prime condition, and, more importantly, with peace of mind.”

The center’s business philosophy centers on providing a stress-free customer experience, evident in their competitive pricing, which includes special discounts for first responders and veterans. Their partnerships with local rental car services and collaboration with insurance companies further simplify the repair process for their customers.

The receipt of the 2023 Best of Georgia Award is more than just a milestone for Dalton Collision Center; it reflects their steadfast dedication to quality and customer service.

“This award is a testament to our team’s hard work and our community’s faith in us,” James said. “We are more than just a business; we are an integral part of the community’s fabric, dedicated to offering the best service possible.” For more information, visit www.daltoncollision.net or call 706-2293131. The facility is located at 927 S. Hamilton St., Dalton.

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Mike Anderson — From the Desk of Mike Anderson

Increase Your Auto Body Shop’s Closing Ratio by Countering Customer Concerns Whenever a shop approaches me looking for help with marketing, my first question is always, “What’s your closing ratio?” Because before you try to attract more potential customers to the door, you need to make sure you’re converting enough of the current “shoppers” coming to your door into “customers” who make an appointment to have their car repaired.

So if you aren’t doing so already, track your closing ratio for 30 to 60 days. If you write 100 estimates and get 60 of those jobs, you have a 60% closing ratio. And if your closing ratio isn’t 85% or better, you need to focus more on “selling” than on “marketing.”

Think about it: Let’s say you have a 65% closing ratio and you currently have annual sales of about $2 million. You can quickly estimate your potential sales from all your estimates is about $3.07 million ($2 million current sales divided by 0.65 closing ratio). If you could nudge up your closing ratio by capturing just 10% of those lost sales, you’ve added $307,000 to your annual sales without

spending a dime more on marketing.

But to do this, it’s not enough to know just your closing ratio. You also need to know WHY people didn’t schedule repairs with you. What was their reason, their objection?

Shops should help their sales team develop scripts to counter the most common customer objections. Image via Shutterstock.

It could be because they felt they need to get multiple estimates. It could be because they need to check with their spouse. It could be because they think your shop is too expensive, or because their insurer told them you are hard to work with. It could

because they need a loaner car or want their deductible waived. Track these objections either manually or with your shop management system.

Here’s why: In my shops, we were determined to keep our closing ratio high, to let as few of the potential jobs that came to our door get away.

So once a month, I’d bring the office staff together and we’d look at our closing ratio number. We’d also look at the reasons we weren’t able to get potential customers to schedule appointments for repairs.

We’d then brainstorm what we could do to overcome the objections we were hearing. We’d use those discussions to build sales scripts and training that address those objections, one at a time. Then we’d roleplay the scenarios so they could practice and learn how to overcome those objections.

If the objection was that another shop has a loaner car, for example, we’d make sure the potential customer knew we offer them free pick-up and delivery within 10 miles of the shop, and estimators could

extend this range based on the job.

We’d make sure they knew we could coordinate a rental they could pick up and drop off at the shop. We’d offer to contact their insurer if they weren’t sure if they had rental car coverage or not. We could offer them some mass transit passes, or as appropriate, take advantage of some of the free rental days our rental car vendor offered us.

We built a whole series of these types of responses for a variety of different objections we encountered. While I think going through this process with your own staff is a valuable exercise, you can also download the “Overcoming Objections” document we developed at my shop from the “Forms, Tools and Links” section of my website, tinyurl.com/collisionadvice.

So before you pour dollars or effort into marketing to get more potential business to the door, measure how much of that potential business you’re capturing. And if it’s not 85% or better, put some effort into helping your team overcome the objectives they’re hearing.

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Hunter Showcases Award-Winning Ultimate ADAS™ At 2023 SEMA Show

By Stacey Phillips Rona Autobody News

Gerber explained the gimbals and onscreen guidance provided by Hunter’s award-winning WinAlign® software assist with target placement by compensating for non-level floors, monitoring for placement errors, and confirming accuracy with laser measurements.

From tire changers and balancers to alignment and Advanced Driver Assistance Systems (ADAS) equipment, Hunter Engineering Company is taking steps to ensure its products meet the needs of the collision repair industry. At the 2023 SEMA Show in Las Vegas, NV, the company displayed a variety of new equipment for technicians.

This included Hunter’s Ultimate ADAS™, designed to eliminate errors common to static ADAS calibrations with manual layouts. During the show, Ultimate ADAS™ was named Best New ADAS Product 2024 as part of the New Product Showcase competition.

The company also showcased the HawkEye® XL alignment system, scissor lifts and the 51M tire changer for mobile use.

Tom Settle, Hunter’s director of field development and training, said this year’s 8,000-square-foot SEMA booth focused on showcasing equipment created to help with the recruitment and retention of technicians.

“Technicians today must have a range of skills,” said Settle. “If you have someone who is very energetic and willing to utilize state-of-the-art technology, you’ll get a larger diversity of candidates.”

He said Hunter has created a range of equipment that is easy to use and provides accurate results.

“Not only will this help with technician recruitment, but it will also assist with retention and, ultimately, allow shops to be more efficient and profitable,” he added.

Many common and timeconsuming manual adjustments have been automated with the equipment, such as height, roll, pitch and yaw.

Users can also do a full vehicle alignment. provides Ultimate ADAS™ documentation of the procedures performed and exact target placement, which can be accessed or printed via HunterNet® 2, Hunter’s customer portal.

Designed with compact packaging, the equipment can be moved around the shop as needed.

Honda and Acura dealers are currently using Ultimate ADAS™; Hunter plans to work with additional OEMs in 2024.

Ultimate ADAS Ultimate ADAS™ combines Hunter’s standard-setting alignment technology with a guided target placement system for around-the-vehicle coverage.

Pete Liebetreu, vice president of product management and marketing, said Hunter was proud to win the SEMA award.

“Bringing this innovative product to market took a huge team of engineers, developers, U.S.-based manufacturing and of course, the interest of our customers and partners. It was a huge effort and the team at Hunter is very proud of this prestigious recognition.”

Ryan Gerber, Hunter product specialist, ADAS, said the key component is the equipment’s use of gimbal-mounted lasers, which replace the guesswork of strings, plumb bobs and tape measures and can decrease setup time by 70% for some procedures.

HawkEye® XL Alignment System Hunter product manager Alan Hagerty said the new HawkEye® XL was designed for speed, durability and ease of use for commercial vehicles; it provides measurements in four minutes or less.

“It’s perfect for heavy-duty shops looking to speed up and supersize their alignment capabilities,” he said.

“With our old system, I was doing 15 trucks in one 10-hour day,” said Vernon Embree, a technician at Prime Inc., who tested the HawkEye® XL with their large fleet of newer trucks. “Now I’ve hit 26 trucks in one day. I would definitely recommend the XL to anybody.”

The camera technology has extralong range and extra-large targets, expanded from the HawkEye® Elite alignment system.

Hagerty said the lightweight, threedimensional XL targets are durable, low-maintenance and non-electronic.

™

Hunter Engineering Company team members at the 2023 SEMA Show included, left to right, Jon Giles, Jesse Mincer, Nick Montemayor, Jess Parrish, Noel Acevedo, Joe Donato and Tom Settle.

10 FEBRUARY 2024 AUTOBODY NEWS / autobodynews.com

The high-definition cameras can capture measurements in a single rolling compensation and display live alignment readings for up to three axles. Technicians can perform alignments on the floor or a lift.

HawkEye® XL connects to the HunterNet® 2 customer portal, which allows shop owners to monitor alignment performance remotely in real time.

Scissor Lifts To help repair large and small wheelbases, Hunter introduced two new, longer variations of its RX14 and RX16 scissor alignment racks that can accommodate up to 195-inch twowheel wheelbases.

“We know that space is a premium, especially when we talk about ADAS calibrations,” said Settle.

The RX14KL lift gains an additional 13 inches and the RX16KL has an additional 17 inches.

Liebetreu said the longer wheelbase adds more medium-duty vehicle capability and more runway to perform rolling compensation on crew cab pickups and larger vans.

The adjustable turnplate pockets provide 88- to 168-inch four-wheel alignment service range.

51M Tire Changer Hunter introduced the TCX51M to provide additional tire support for technicians. Designed specifically for mobile use and other tight spaces, Settle said the tire changer features a swing arm design with dual bead loosening rollers that can be demounted quickly without a lever.

The adjustable center clamp was designed to protect wheels and never slip. The TCX51M’s twospeed inverter motor operates at 110V, allowing technicians to service modern complex assemblies.

Training To meet the educational needs of the industry, Settle said Hunter is updating its training approach. The goal is to roll out a gamified style of its learning management system (LMS) in 2024 aimed at the next generation of technicians.

This includes designing shorter modules that last between three and five minutes.

“All of the courses will be more tailored to the current state of automotive,” explained Settle.

For more information about Hunter Engineering Company’s products, visit www.hunter.com.

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Bowen’s Collision Drives Shop Confidence with CCC® Diagnostics Workflow For 27 years, Bowen’s Collision has been a pillar of the Columbia, South Carolina community, but it was only in the last two years that the family-owned and operated business experienced impressive growth, adding two new locations, with plans to open more in the next few years.

General Manager Scott Austin attributes Bowen’s Collision’s success to their world-class customer service and top-quality repairs.

Putting customers first and delivering high-caliber repairs wouldn’t be possible without consistent performance, which is why Austin focused on developing more standardized routines and processes for his technicians to streamline things like diagnostic scans, which he believes gives Bowen’s Collision a competitive edge.

In fact, the decision to scan every vehicle that comes into the shop was a “no-brainer,” according to Austin, because the benefits of doing so far outweigh the drawbacks. He said most manufacturers no longer recommend scans –– they require them, yet not every shop does them consistently.

“Scans cover all the bases,” says Austin. “Pre-repair scans help us find out where the initial problems are and eliminate others right away. Documentation beats conversation and having all the information up front helps us know what we’re getting into and be prepared to have a discussion if we have to. It’s good for our customers and it’s great for our shops.”

Austin says the benefits of knowing more about vehicle damage earlier in the repair process can help save everyone time,

money, and resources, which leads to happier customers. It’s also increased revenue and profitability for his shop, he said. The cost of a brand-new scanner quickly pays for itself because the shop can bill carriers or self-paying customers for each scan, and the scans aren’t time-consuming to perform.

The problem shops often have with integrating diagnostics into their repair processes is “remembering not to forget” to scan or calibrate, sometimes even resorting to sticky notes to remind them of these critical tasks.

Austin says that’s why he uses CCC® Diagnostics Workflow, because it helps his team integrate diagnostics into every single repair plan and keep track of every scan all in one place. The result?

A diagnostics process that comes naturally to his technicians. They no longer need reminders, and they don’t even have to think about it –– it’s simply a required operation for every vehicle, every time.

“You’ve got to make sure you do it, because it’s the times you don’t that you get whistle bit,” Austin says. “We’re all about helping people –– that’s truly our mission, and if we can make a customer feel better about their repair knowing we did everything we could to diagnose the problem, well, then, we’re practicing what we preach.”

To learn more about CCC Diagnostics Workflow, visit www.cccis.com/diagnostics autobodynews.com / AUTOBODY NEWS FEBRUARY 2024 11

l CONTINUED FROM COVER

Right To Repair released its August Consumer Price Index (CPI) report, which showed vehicle repair prices had jumped 17% over the past year, outpacing the overall inflation rate by nearly five times.

August: The NHTSA finally agreed automakers can comply with Massachusetts’ Data Access Law, a vehicle data access measure approved by more than 3 in 4 of the state’s voters in 2020.

July: The U.S. House Judiciary Subcommittee on Courts, Intellectual Property, and the Internet held a hearing that zeroed in on automotive right to repair and the need for bipartisan, federal solutions like the SMART and REPAIR acts.

Earlier in the month, the Alliance for Automotive Innovation (AAI), a trade group representing nearly all major automakers, signed a memorandum of understanding (MOU) with the Society of Collision Repair Specialists and the Automotive Service Association stating “independent repair facilities shall have access to the same diagnostic and repair information that auto manufacturers make available to authorized dealer networks.”

June: In a “rare step,” the U.S. Court of Appeals for the Federal

Circuit granted an “en banc” review in LKQ Corp v. GM Global Technology Operations LLC, a case that could change how design patent validity is determined and, ultimately, help put a stop to anticompetitive OEM practices.

May: Columns in both the Washington Post and the National Review underscored the strong and growing bipartisan appeal of the right to repair movement.

April: At a U.S. House Energy and Commerce Subcommittee on Innovation, Data, and Commerce hearing, FTC Chair Khan detailed the agency’s ongoing commitment to rooting out automaker repair practices that harm consumers and small businesses.

March: A group of 28 bipartisan attorneys general sent a letter to leaders of the U.S. House Committee on Energy and Commerce and Senate Committee on Commerce, Science, and Transportation urging Congress to advance bipartisan right to repair measures like the SMART and REPAIR acts.

Throughout this year, the right to repair movement has been gaining steam, but the CAR Coalition is urging proponents to keep their foot on the gas in 2024, by telling their representative to pass bipartisan federal legislation like the SMART and REPAIR acts.

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Rivian, Clayco Partner For Innovative EV Plant in Georgia Real estate development and construction firm Clayco has been selected by Rivian to construct its next EV manufacturing facility in Stanton Springs, GA.

Rivian aims to develop an 1,800-acre complex that exemplifies the integration of sustainability and technology.

The facility will not only focus on producing the company’s EVs, but also prioritize eco-conscious manufacturing practices.

“We have an ambitious goal to develop an eco-conscious facility that illustrates our mission of keeping the world adventurous forever,” said Tony Sanger, vice president of facilities at Rivian.

“With Clayco’s dedication to

developing innovative ideas and solutions, we are confident they are the right partner to ensure the Rivian plant is a shining example of sustainable manufacturing.”

The new plant is expected to create approximately 7,500 jobs.

“It is an honor to partner with Rivian, a visionary leader in the electric vehicle industry,” said Anthony Johnson, president of Clayco’s Industrial Business Unit. “At Clayco, we align with customers whose missions reach far beyond the walls of their facilities. We are proud to play our part in building a future that will help Rivian ‘keep the world adventurous forever,’ while also creating a workplace and community that will thrive for years to come.”

In addition to Clayco, Rivian’s project will be supported by Jacobs, the engineer of record, and Skidmore, Owings & Merrill, the design architect.

The Rivian plant is slated to commence vehicle production in 2026.

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SATA Showcases SATAjet® X 5500 Universe, SATA® QMR At 2023 SEMA Show

By Autobody News Staff Company representatives at SATA and Dan Am Company, the exclusive independent importer of SATA in the U.S. and Puerto Rico, strive to offer products that represent commitment, precision, appreciation and fun at work. Known by many collision repair professionals worldwide for their German-made spray guns, SATA showcased its products at the 2023 SEMA Show in Las Vegas, NV. These included the SATAjet® X 5500 universe and the SATA® Quick Material Regulator (QMR). The company also provides cup systems, breathing protection systems and compressed air technology.

“We take pride in offering customers durable, reliable and efficient spray guns, as well as other products that meet their needs,” said Tony Larimer, Dan Am Company’s director of sales and marketing.

Every year, the family-owned company designs a special edition spray gun. In 2023, SATA introduced the SATAjet X 5500 universe, a version of SATA’s premium spray gun. It includes a QR code that

grants owners access to SATA’s online universe portal. After entering the product’s SATA Authentication Label (SAL) number, they can receive access to promotions, competitions and content, such as early product information and technical tips.

Larimer said the economical spray gun was designed to be used by a wide range of skill levels and is noticeably quieter than others on the market due to its whispering nozzle and optimized flow geometry. Using the X nozzle system, the spray gun is compatible with all paint systems.

The SATAjet X 5500 was built to optimize material distribution for enhanced spraying uniformity.

“The maintenance-free and easy-to-operate gun is suitable for application processes that require specific, reduced material flow rates on a regular basis,” explained Larimer.

The spray gun has a constant fan size across the nozzle spectrum with linear increases in the material flow rate and no air distribution insert is required.

Larimer said the spray gun also offers a wide range of nozzle sets.

“It’s a very versatile spray gun,” he added.

The company also displayed the SATA Quick Material Regulator (QMR) at SEMA. The QMR has a fluid adjustment setting and a quick “release function” that allows painters to switch to the fully open position within seconds.

Company team members at the 2023 SEMA Show included, left to right, Chris Springer, Tony Larimer, Patrick Creaney, Joern Stoever, Brigitte Jorgensen and Knud Jorgensen..

“When application processes require frequently recurring adjustments between reduced and fully open material flow rates, the SATA QMR was designed to save time and money,” explained Larimer.

“The material flow regulation device allows painters to preset the required reduced material flow rate,

which can then be activated quickly, precisely and in reproducible fashion at the push of a button.”

The SATA QMR offers the retrofit option for the SATAjet X 5500/ SATAjet 5000 B. It is available in one pack (1186213) or a two-pack (1162817).

The company held a lottery Nov. 15 to give back to the painting specialists and fans of SATA’s products. Prizes included two 2024 SEMA Show Las Vegas trips (megaprize), one of three CDG guns (first prize), one of 10 SATAjet X 5500 (second prize), one of three 4400 B Lady Edition II (third prize), several SATA hoodies and more.

“Right now, every job that you do in a shop needs to be more efficient,” said Larimer. “For us at Dan-Am Company, we are proud that SATA works hard to design products to help shops be more efficient with the repair and stop errors and redos.”

SATA & Dan Am Company both offer a wide range of training on their YouTube channel.

For more information about SATA products, call 800-533-8016, visit www.satausa.com or call your local distributor.

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Unique Collision Repair Training Program Shows Results

By John Yoswick Autobody News0o

Since 2020, a program in place at a handful of collision repair training programs at secondary schools across the country has taken a unique approach to increasing the quality— and hopefully, quantity—of new technicians entering the industry.

The Collision Engineering Program, largely funded initially by the Enterprise Holdings Foundation and subsequently joined by Ford Motor Company, trains collision repair students by rotating them every eight weeks between school and working in a shop.

said. “That’s a problem, and I want to change that. I just don’t know that we can have the conversation about labor shortage if we don’t. I do feel the industry really is doing a really good job of isolating 50% of the population, just with its general culture. I think a program like this is exactly what we need to change that perception of the industry. It gives young women who want to enter the industry a very safe way to do that.”

together a family’s second-biggest investment. So I wanted to make sure that I’m not going to be picking up bad habits.”

Having that in her mind didn’t necessarily result in a good fit with a shop at first, she said, but the program is a supportive environment for staying on course.

Tech Says Program Worked for Her Indeed, the CIC panel included a woman working in a shop after completing the Collision Engineering Program at College of Lake County Technician Karina Badillo said the format of the Collision Engineering Program led her choose to study collision repair.

A panel of students, instructors and shop employers at CIC discussed the success of the Collision Engineering Program.

Three years into the effort, which now involves seven schools, a panel of those involved with the program— students, instructors and shop employers—discussed what they see working about the program.

Amber Alley, manager of Barsotti’s Body and Fender in San Rafael, CA, said she’s been involved with the program for about three years, now working with her second student from Contra Costa College.

“Both have been so different personality-wise that it’s [led to] personal growth for me as a manager,” Alley said during the Collision Industry Conference (CIC) that took place in Las Vegas during SEMA week. “I think it’s made me better, more self-aware. You want to see these young people succeed.

They’ve taken the first step. They have already identified this as being an industry that they want to pursue a career in. So there’s a call to action for us as shops. We have a problem, and we can complain about it, or we can look at this new idea and see if there’s something there.”

Alley said when she attended the graduation ceremony for her first student completing the program, there was a woman graduating from the program at the same time.

“I’ve been 30 years in a management position of some capacity in the industry, and I’ve never employed a woman technician,” Alley

in Illinois. Karina Badillo said the structure of the program contributed to her choosing the collision repair trade.

“When I was picking a career, I knew I wanted to be passionate about it, but I also knew I wanted to make an impact, and the trades have that to offer,” Badillo said. “When I first started college, I bounced around through welding and through automotive technology, but they didn’t have a program that was similar to this. Once I saw that there was the eight weeks on and off, and that you can really connect the bookwork to the actual hands-on experience that the real world has to offer, I noticed that the rest of the classes weren’t amounting to as much. I personally felt like I could grow more. I’m very focused on wanting to continue learning, and this program had that to offer, so I fell right in line with it.”

She knew what she hoped to find at the shop where she would be working during the program.

“I wanted to know that the shop was just as eager to learn about what was coming with the next [vehicle] models as I was to learn about the cars,” she said. “In school, we were always learning about [OEM] procedures and looking everything up and printing it out and making sure that everything was done the right way. I mean, these are really important things. We’re putting

14 FEBRUARY 2024 AUTOBODY NEWS / autobodynews.com

“I’m an example of [someone having] been in both a really good shop and one that was not so welcoming,” she said. “Instead of giving up, I was able to go back, I had a team [at the school] behind me, and they were able to help guide me into where I fit.”

The Instructors’ Viewpoint Octavio Cavazos, a collision repair instructor and department chairman at the College of Lake County, said his program has two cohorts of students: one that does all of its training at the school, and another in the Collision Engineering Program.

“The significant difference [with the Collision Engineering students] is how fast they are able to grow in their career,” Cavazos said. “There’s no difference between the two [groups] the first eight weeks. It isn’t until they enter the [shop] for that first week that they are able to see how all that learning they did for the first eight weeks is actually turning into handson skills.

“Once they come back for that second semester, after being out for that first internship, that’s when you see the light bulb turning on,” Cavazos said. “That’s when they come back with more questions, more hunger for the knowledge. They want to learn.

After that first semester, you have a completely new student cohort on your hands. You almost have to try to keep up with them.”

What do the instructors in these programs look for in the shops where students are placed?

“They generally have to be a certified shop,” said Laura Lozano, an instructor and chairman of the auto body department at Contra Costa College in San Pablo, CA.

“We appreciate that, and look for engagement with I-CAR training, OEM training, and that they’re properly equipped. We do a lot of meeting with the shops and getting to know their culture, getting to know their technicians who would be mentors of our students. The biggest piece in all of this is finding an employer, a manager, who is open to going through this process with the student and with the college. We call it a triangle of communication between student, employer and the school, being able to meet the student where they are, as they evolve through the program.”

‘This is the Solution’ Tiffany Silva of Accurate Auto Body in Richmond, CA, said her shop is working with its third student going through the Collision Engineering Program.

Shop owner Tiffany Silva said the Collision Engineering Program is part of the solution the industry needs to the technician shortage.

“This is the solution. We are here to tell you that it has worked for us,” she said at CIC. “The success of this program is something that we need to see nationwide, and then we will stop complaining about the shortage of techs.”

Silva said the help and support from Lozano and the other staff at Contra Costa College where the students are enrolled has been awesome.

“This is the solution. We are here to tell you that it has worked for us.”

— TIFFANY SILVA ACCURATE AUTO BODY

“It is just so vital when I think about it,” Silva said. “When you hire someone off the street, you get that technician. When you hire a Collision Engineering student, you get a whole team behind that student. Even now that two of my students have graduated, Laura is still helping to coach them and still has a presence in our shop. She comes through and checks in and sees how they’re doing.”

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l CONTINUED FROM COVER

Allstate Sues were often directed by attorneys to the defendants to bolster insurance claims, despite seeking little or no medical treatment initially.

The complaint further details the clinics’ alleged fraudulent practices, including billing “outrageous sums” and fabricating patient records with significantly incorrect vital statistics.

This raised red flags for Allstate, which compared these records with those from other providers.

Initially, Allstate felt compelled to pay the claims to avoid liability for rejecting valid demands. However, the insurance company is now accusing the clinics of fraud that violates federal anti-racketeering statutes. The suit does not specify if criminal charges are also being pursued.

Florida Anesthesiology & Pain is a major chain in the state, with multiple locations and significant financial success. Xavier, along with his wife, reportedly purchased a $19 million waterfront mansion near Palm Beach in 2021.

Neither Xavier nor the attorneys from Steinger, Greene & Feiner have commented on the lawsuit. The clinics have not responded to the lawsuit or filed a motion to dismiss.

DataTouch Launches VINAnonymize To Prevent Reporting Services from Using Estimate Info DataTouch LLC announced the launch of VINAnonymize, a new technology that prevents collision repair estimate information from being used by vehicle identification number (VIN) reporting services such as CARFAX and AutoCheck.

DataTouch provides intelligent data management services to collision repairers. The company designed the technology to allow a shop user to anonymize a VIN and help protect customers’ personally identifiable information (PII).

“Many times, after creating an estimate, a customer’s vehicle repair information shows up on a vehicle history reporting site, like CARFAX, and the customer blames the body shop or dealer,” said Pete Tagliapietra, managing director of DataTouch. “The owner of the data should have the choice whether or not to opt out just like we have the choice to opt out when we buy a car.”

Using VINAnonymize, Tagliapietra said collision centers will be able to select which customer estimates they do not want to be shared,

FORD

providing complete control of the process.

Once an estimator captures the VIN, it is entered into the DataTouch Anonymizer. The estimator can then export the data with the anonymized VIN to the estimating system provider.

Using VINAnonymize, collision centers will be able to select which customer estimates they do not want to be shared, providing complete control of the process. Credit: Shutterstock.

Tagliapietra said the anonymized VINs entered will still successfully decode with all three estimating systems. Furthermore, VINAnonymize does not affect the ability to search and/or order new OEM, aftermarket or recycled parts.

DataTouch, a Software as a Service (SaaS) provider to the collision repair industry, was established in 2022 to help collision repair shops securely manage and control customers’ PII and protect estimate repair information from being misappropriated (sold) by thirdparty companies in the collision repair industry. In addition to VINAnonymize, DataTouch offers Data Analyzer and Data Auditor.

Data Analyzer helps collision repairers identify who has data pumps running on their facility’s computers. Data Auditor helps identify what information and how often it is being swept from shop computer systems.

“DataTouch supports standardization and CIECA Standards; however, we want to ensure transactions are secure and third-parties don’t proliferate PII,” he said. “VIN Anonymizer is the first step that puts a security blanket around EMS and BMS.” For more information about DataTouch, visit www.datatouch.us.

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CCC Brings in 2024 With New AI Solutions, Google Collaboration

By Stacey Phillips Ronak Autobody News

CCC Intelligent Solutions recently announced various developments for the collision repair industry, including new artificial intelligence (AI) solutions, a collaboration with Google and the expansion of its integration partners. Mark Fincher, vice president of product management, automotive services, and Dan Risley, vice president of quality repair and market development, shared details with Autobody News.

the industry, all while delivering exceptional service to consumers.”

Repair Cost Predictor, a feature of CCC® Engage, applies AI to the digital photos of vehicle damage submitted by consumers and generates a predicted range of the repair cost.

Fincher said this helps consumers determine if they want to file a claim,

New AI Solutions CCC launched two AI solutions, Repair Cost Predictor and Mobile Jumpstart. Both integrate into CCC ONE®, the company’s cloud-based platform. Fincher said the products were created in response to shop labor shortages and were designed to save estimators time by streamlining labor-intensive tasks.

“We’re bringing Repair Cost Predictor and Mobile Jumpstart forward at a time when repairers are being challenged by labor shortages, supply chain disruptions and growing vehicle complexity,” said Fincher.

“These tools will help repairers to meet the evolving demands of

Mark Fincher, left, and Dan Risley, right, during the 2023 SEMA Show

request a detailed estimate and/or schedule an appointment for repair.

“Repair Cost Predictor streamlines the consumer experience, creates opportunities for new business and allows shops to differentiate themselves, all while allowing repair shop staff to focus on core tasks,” he said.

With Mobile Jumpstart, a feature of CCC ONE® Estimating IQ, estimators can take photos of the vehicle onsite and use AI to pre-populate an initial estimate from a user’s mobile phone. It also

provides recommendations to repair, replace or remove and install parts.

Google Collaboration CCC teamed up with Google to streamline the online appointment booking process for repair shops that use CCC® Engage. The collaboration includes a “Book Online” button on a repair shop’s Google Business Profile, helping to drive digital traffic. Customers can schedule appointments through CCC’s online platform, Carwise.

“Through our collaboration, we’re helping to raise the profile of our CCC Engage shops among consumers searching for collision repair services,” said Fincher. “Our focus is on providing a practical solution that allows repair facilities to enhance their consumer experience, making appointment scheduling easier for both the consumer and the repair facility.”

CCC® Diagnostics Workflow CCC also released CCC Diagnostics Workflow, which provides shops the ability to manage the scanning and calibrations during the repair process.

This additional product is available to all CCC ONE Customers.

“With shops scanning more vehicles than ever before, it can be

difficult to manage which vehicles have been completed,” said Risley.

“CCC Diagnostics Workflow helps shops identify and be proactive about managing pre- and post-repair scans as well as calibrations.”

Risley shared information about CCC’s expansion integration partners, including AirPro Diagnostics, asTech and Opus IVS. In October 2023, the company announced Elitek Vehicle Services, an LKQ company, joined the CCC Diagnostics Network to include the reporting automation of remote diagnostic services. As a result, shops will be able to view scan reports and invoices in CCC ONE, saving time and effort while standardizing the documentation of work being performed.

“If you’re working with one of our integration partners, they’re going to be able to pass along scan reports as well as invoices into CCC repair workflow management system,” explained Risley.

“This simplifies the process to make sure that the information is being communicated back into CCC ONE and is all in one place. Having documentation that the work was done correctly is so important to demonstrate the proper procedures were followed.”

autobodynews.com / AUTOBODY NEWS FEBRUARY 2024 17

ASE Education Foundation Updates High-Voltage, EV/Hybrid Safety Accreditation Standards

By Stacey Phillips Ronak Autobody News

Since 1972, the National Institute for Automotive Service Excellence (ASE) has worked to improve the quality of vehicle repair and service by testing and certifying automotive professionals. More than a quarter of a million individuals hold ASE certifications developed by the nonprofit organization.

The ASE Education Foundation works with more than 2,000 automotive technology training programs and more than 100,000 students nationally to provide a skilled entry-level workforce through its standards and accreditation.

The foundation also offers career development through its partnerships.

The ASE Education Foundation recently revised its accreditation standards for trucks and collision repair training programs, specifically focusing on the tasks, tools and equipment related to high-voltage (HV) systems. These include those found on electric vehicles (EVs) and hybrids.

To learn more about the new highvoltage and EV/hybrid standards, Autobody News talked to Dave Johnson, ASE’s new president and CEO, and Donna Wagner, who transitioned from assistant vice president of the ASE Education Foundation to the role of vice president of industry and media relations for ASE. you share background Q:Can information about ASE? Johnson: ASE was founded in 1972 out of a concern about repair quality and honesty in the automotive repair industry. The U.S. federal government was considering requiring licensure as a national initiative. However, auto companies and the National Automobile Dealers Association (NADA) collaborated to regulate themselves. The aftermarket industry was invited to this unique entity. Out of that group, ASE was born.

The nonprofit organization’s mission is to promote the recruiting, training and retention of professional automotive technicians, and advance the automotive service industry so that customers receive the kind of service care they deserve from quality, knowledgeable, certified technicians.

ASE’s Board of Directors consists of what I call “a community of cats and dogs living together in harmony.”

Representatives include OEMs, dealers, aftermarket repair industry

leaders, independent shop owners and tool and equipment suppliers. In the natural environment, they might be more interested in competing against each other rather than working with each other. Because of ASE’s mission, they recognize the benefits and work together marvelously.

Initially, ASE was more focused on the mechanical side of the industry, but that quickly grew to include collision. With Advanced Driver Assistance Systems (ADAS) and new technologies, the industry recognizes that collision is just as important as mechanical.

of mechanical and collision repair capabilities.

In the automotive service industry, some businesses may take the importance of whether somebody is really an ASE-certified professional lightly. While there are licensing boards in a few states that use the ASE certification process to satisfy their requirements, it is otherwise voluntary. Some businesses even advertise that they are “certified” without saying who certified them.

This means they are not ASE-certified.

That’s why we are focused on delivering an accreditation process for all training programs so customers get what they deserve: ASE-certified service professionals. is the importance of Q:What accreditation and certification?

The ASE Education Foundation works with more than 2,000 automotive technology training programs and over 100,000 students nationally. Photo courtesy of ASE

An indicator of the increased focus on collision is the ongoing collaboration with the ASE Education Foundation and the Collision Repair Education Foundation (CREF), as well as working even more closely with the Inter-Industry Conference on Auto Collision Repair (I-CAR) as we bring together ASE training program accreditation, I-CAR curriculum and ASE certification testing. The goal is to help provide the best-certified collision technicians from qualified training programs that meet collision industry standards. are ASE’s accreditation Q:How standards developed and used by the industry?

Johnson: One of ASE’s charters is to bring together subject matter experts (SMEs) from across the industry, which include OEMs and collision repair experts, to determine the appropriate levels of knowledge and capability to repair a vehicle.

You have the best of both worlds with the OEMs that have spent years designing vehicles and those with actual on-the-ground repair experience. They work together to develop those standards, which are shared with educational institutions and trainers. Combine this with all the great work of I-CAR and CREF in the collision repair education arena, and you have the foundation for supporting this critical intersection

18 FEBRUARY 2024 AUTOBODY NEWS / autobodynews.com

Johnson: ASE has developed accreditation standards to enable schools to prove that they have the wherewithal to teach and train to the standards set by the industry and facilitated by ASE. When students come out of those programs, they can say they have been trained with something relevant to the work that they’ll be doing.

Unfortunately, there are too many schools that teach to their own standard. Sometimes, it’s what we call a hobby shop where they work on somebody’s favorite hot rod.

They’re not learning the critical skills and receiving the knowledge that will enable them to enter the workforce once they’ve received their certificate or graduation diploma. It may not mean anything if they haven’t been teaching to standards.

Q:

What new ASE collision standards are being created?

Wagner: Every three years, we look at updating our standards in response to the changes taking place in the industry. We rotate between the collision, automotive and medium/ heavy truck programs.

We recently looked at what was being taught and what the industry was asking for from entry-level technicians. Then, we developed an accreditation focused on the tasks and skills that entry-level technicians are expected to perform when they come out of their high school and college programs.

With the shortage of technicians, it’s important that students are focused on what is most important for the businesses hiring them and they have entry-level skills they can build upon. The better prepared they

are to enter the workforce with some training, the easier it will be for them to move up their career path. It also allows businesses to hire someone productive from day one.

We’re adding high-voltage standards for EVs to ensure safety for the person working on the vehicle and consumers. This new area of accreditation for collision is focused on entry-level skills. are some of the outcomes Q:What of ASE accreditation?

Johnson: From the studies we’ve conducted on the mechanical side with a big aftermarket partner, there is about a 40% higher productivity of certified ASE-certified techs versus those who are not certified and about 60% lower comebacks or repeat repairs, which is huge. That’s up to two to three times the retention of those certified techs. is the importance of Q:What industry involvement in ASE to help create standards?

Johnson: There are real challenges facing the transportation industry, from the need to attract and retain service professionals to complex vehicle designs and advanced technologies that demand more knowledge and ability than ever before. Having lived with these challenges firsthand and working within one company to address them, I view ASE as the place where the industry can come together to multiply our efforts, influence and accomplishments and rise to meet these challenges.

Wagner: ASE is industry-driven.

For service professionals, industry SMEs help create certification test questions and task lists. In regards to secondary and post-secondary training programs, the industry creates accreditation standards and task lists that align with their needs.

Every accredited program has an advisory committee made up of local employers. This is the industry’s opportunity and responsibility to show up and ensure that program meets their needs.

ASE is “cradle to grave” for service professionals. Let’s get students into ASE-accredited programs, nurture them, treat them well, pay them well and give them a career path so that they have a positive experience and a long, successful career.

For more information about ASE accreditation, certification and training resources offered, visit www. ase.com.

autobodynews.com / AUTOBODY NEWS FEBRUARY 2024 19

Please contact these dealers for your Honda or Acura Genuine parts needs.

HONDA ALABAMA

FLORIDA

Carlock Honda

GEORGIA

Hendrick Honda Pompano Beach

Birmingham

800-987-0819 205-949-5457

Pompano Beach

954-425-8244

Dept. Hours: M-F 8-6 robert.thompson@carlockcars.com FLORIDA

Clearwater

888-205-2564 727-530-1173

McKenney-Salinas Honda

407-442-1938

678-318-3155

888-703-7109 704-824-8844 x 624

Classic Honda Orlando

Dept. Hours: M-F 7-7; Sat 7-5 cdunlap@penskeautomotive.com

Rick Case Honda

Milton Martin Honda

877-544-2249

770-534-0086 678-989-5473

Dept. Hours: M-F 8-7 mfranceschi@southhonda.com

Marietta

800-334-3719 770-933-5870 Direct

Headquarter Honda

Dept. Hours: M-F 7-7; Sat 7-6 hondaparts@edvoyles.com

Clermont

800-497-2294 407-395-7374

Dept. Hours: M-F 7:30-6 robertthomas@mmhonda.com

Honda of Newnan

Gastonia

Dept. Hours: M-F 7:30-5:30 parts@mshonda.com

Vann York Automall High Point

336-841-6200

Dept. Hours: M-F 7:30-6; Sat 8-3 SO. CAROLINA

Newnan

Fred Anderson Honda

Dept. Hours: M-F 7-6; Sat 7-4 samuel.trapani@henrickauto.com

864-234-6481

678-423-8183

Union City

Ed Voyles Honda

Dept. Hours: M-F 7-7; Sat 8-4 parts@classichonda.com

Gainesville

Nalley Honda

GEORGIA

888-893-4984 407-521-1115

Buford/Gwinnett

Dept. Hours: M-F 7-6; Sat 7-4 parts@hollerhonda.com

888-418-3513 305-256-2240

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Asheville

Honda Mall of Georgia

Miami

800-542-8121 954-964-8300

800-476-9411 828-684-4400

Holler Honda

South Motors Honda

Hollywood

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Dept. Hours: M-F 8-5; Sat 8-4 appletreeparts@hotmail.com

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AutoNation Honda Hollywood

Apple Tree Honda

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Davie

Dept. Hours: M-F 7-7; Sat 8-5; Sun 10-3 santosr1@autonation.com

Gerald Jones Honda

Dept. Hours: M-Fri 7-6; Sat 7-5; gerardbruno@hendrickauto.com Orlando

AutoNation Honda Clearwater

NO. CAROLINA

866-362-8034 770-306-4646

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Greenville

Dept. Hours: M-F 7:30-6; Sat 8-5 hgrparts@anderson-auto.net

Piedmont Honda Anderson

800-849-5057 864-375-2082

Dept. Hours: M-F 7:30-6; Sat 8-5 swhite@piedmontcars.com

MISSISSIPPI

Patty Peck Honda Ridgeland

Dept. Hours: M-F 8-7; Sat 8-5 pepe.guevara@headquarterhonda.com

800-748-8676 601-957-3400

Dept. Hours: M-F 7:30-6; Sat 8-5 pmartin@pattypeckhonda.com

ACURA FLORIDA

FLORIDA

GEORGIA

VIRGINIA

Acura of Orange Park

Rick Case Acura

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Karen Radley Acura

888-941-7278 904-777-1008

800-876-1150 954-377-7688

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Jacksonville

Fort Lauderdale

Dept. Hours: M-F 7-8; Sat 7-5; Sun 9-3 msweeney@acuraoforangepark.com

Duval Acura Jacksonville

Dept. Hours: M-F 7:30-6; Sat 8-5 rubenramos@rickcase.com

Dept. Hours: M-F 7-7; Sat 8-5 Cecil.adams@duvalacura.com

Jackson Acura Roswell

877-622-2871 678-259-9500

Dept. Hours: M-F 7-6; Sat 7:30-6 kmcmillan@jacksonacura.com

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Dept. Hours: M-F 7-7; Sat 7-5 byoung@nalleycars.com NO. CAROLINA

GEORGIA

800-352-2872 904-725-1149

Marietta

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800-489-3534 336-761-3682

Dept. Hours: M-F 7:30-6; Sat 8-1 www.flowacura.com

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TENNESSEE

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Airport Honda

Valley Honda

800-264-4721 865-970-7792

800-277-0598 540-213-9016

Alcoa

Staunton

Dept. Hours: M-F 7:30-6:30; Sat 7:30-5 parts@airporthonda.com

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AutoNation Honda West Knoxville

West Broad Honda

Knoxville

800-824-1301 865-218-5461

Dept. Hours: M-F 7:30-6 rossd1@autonation.com

Richmond

800-446-0160 804-672-8811

Dept. Hours: M-Fri 7:30-6:30; Sat 8-5 wbhonda@aol.com

Wolfchase Honda Bartlett

800-982-7290 901-255-3780

Dept. Hours: M-F 7-7 ekerr@wolfchasehonda.com VIRGINIA

Checkered Flag Honda Norfolk

800-277-2122 757-687-3453

Dept. Hours: M-Sat 7:30-6 honda.checkeredflag.com

Hall Honda

Virginia Beach

800-482-9606 757-431-4329

Dept. Hours: M-F 8-7; Sat 8-5 fox@hallauto.com

Honda and Acura Genuine Parts is an online ordering portal for repair facilities to order parts directly from the Honda/Acura Dealer(s) of their choice.

autobodynews.com / AUTOBODY NEWS FEBRUARY 2024 21

CIC Committee’s Focus on New Technology Includes Looking For Training on OEM Software

By John Yoswick Autobody News

The Collision Industry Conference (CIC) Emerging Technologies Committee this past fall wanted to see how easy it was for users of OEM scan tools and service information to locate training on their use.

“So I picked six big car manufacturers and said, if I was a newbie and I went to their website, in four mouse clicks or less could I find a training video or a training module on how to use their factory software,” said Bob Augustine of Opus IVS, who co-chairs the committee. At the Mopar Tech Authority site, August searched for “wiTECH,” the automaker’s diagnostic system.

“I immediately came up with at least a video for how to flash an ECU

within four clicks. His contact at Toyota first assured him the training was all there, but then checked himself and saw the link was no longer there.

“He’s actually going to go fix that,” Augustine said. “So we consider that a small victory. And I was never able to find a training module on how to use HDS or I-HDS on Honda’s website, so we’ll have that conversation as well.”

New Skillsets Needed in Shops

During the CIC committee’s presentation at the meeting Las Vegas during SEMA week, Augustine said as more collision shops recognize they need a specialized diagnostic technician as much as most mechanical shops do, another needed skillset may be overlooked.

Given the nature of accessing OEM repair information and diagnostic tools, he said, having IT expertise internally is “not only important, it’s actually necessary.” Keeping the laptops current, with the latest software versions, for example, is a necessary challenge, he said, given the OEMs “literally update their software every day.”

“So you have to factor in that maybe you haven’t used that tool in a couple weeks,” Augustine said.

Bob Augustine, co-chairman of CIC’s “Emerging Technologies Committee,” said shops are increasingly “The vehicle comes in, needing IT expertise in-house you’re going to have some delay time just getting up with wiTECH,” Augustine said. “So to the current [software] version.

I considered that a success. If we Because they’re going to force you learn how to flash with wiTECH, we’re to always have the latest version. So, already in the software, we’re already software management skills, IT skills, using it.” security skills. And I say security not General Motors’ service in terms of vehicle security, but IT information site, Techline Connect, security on laptops. has a training page that includes an “A lot of these programs are very entire web-based course, Augustine finicky about virus programs and said. “This is the same one the dealers browsers and things like that. And use, for their entire Techline Connect so you have to be aware that it’s not suite. Very easy to find,” he said. simply install the software and you’re The Ford MotorcraftService. ready to go,” he continued. “A lot of com website has a class specific to times you’re going to have to have collision repair. “I thought this was some very specific expertise. If you pretty cool,” Augustine said. “Rather don’t have somebody in-house that is than a full-on training class on how really skilled in IT, you’re either going to use IDS (Integrated Diagnostic to need to add that skillset or you’re System), it’s very specific to how going to have to have a vendor or a collision repairer would use the somebody that can do this for you.” software. They’ve also got a module specifically on ADAS calibrations, Battery Registrations vs.

Retrofitting and one on using their service information.”

The committee also offered an Nissan’s site includes a quick link overview of what it sees as some top for e-learning modules, including scan tool functions as part of collision several about using Consult-III, he repair work, including battery said. registrations.

But Augustine was less successful “BMW is one of the vendors finding training at the Toyota website where battery registration is super 22 FEBRUARY 2024 AUTOBODY NEWS / autobodynews.com

important,” Augustine said.

He noted “battery registrations” and “battery retrofitting” are two different functions in the scan tool.

“They do different things,” Augustine said. “Battery registration is when you replace the battery and you have to tell the battery management system that the battery has been replaced. I have lots of firsthand

that system essentially the capability of the battery. When you don’t do that, again you will almost always end up with premature battery failure.”

Skipping battery registration also will likely result in a charging system message in the instrument panel.

“Because most European manufacturers use a strategy called load shedding,” Augustine said.

“As they determine that the battery is starting to fail, they will systematically start turning things off in the vehicle that they consider non-essential.

So radios will stop working, heated seats will stop working.

And if the battery management system determines that there’s still not enough battery life, they’ll continue to shut the vehicle down. And the driver Accessing OEM information and software is putting will be given a message, more IT demands on collision repairers ‘Hey, you need to take this vehicle in for service.’ So you’ll experience to show you when this definitely get some indication on is not done properly, you will almost the instrument panel that there’s a always end up with premature battery charging system problem going on. failure because the system doesn’t You will almost always end up with know state of charge [and] lifecycle premature battery failure that may of the vehicle. not affect you when you’re working “Battery retrofitting is when you on the vehicle, but it’ll definitely affect put a different amp hour battery in the vehicle owner 12 months or 24 the vehicle,” he said. “You have to tell months down the road.”

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NC City Gets Another Charge in EV Industry

By Alan Wooten The Center Square

North Carolina’s City of Medicine has been given another charge in the electric vehicle industry from government tax dollars traced back to the $1.2 trillion Infrastructure Investment and Jobs Act of 2021.

Durham leaders are welcoming $4.8 million from the U.S. Department of Transportation to install fast-charging electric vehicle plugs in historically disadvantaged communities within one mile of Interstates 40, 85, 885 and U.S. 70.The grant is part of $623 million announced by the Biden administration Jan. 11 from the $2.5 billion Charging and Fueling Infrastructure Discretionary Grant Program.

Mayor Leonardo Williams, in a city government video posted to YouTube on Jan. 12, said, “Durham has sustainability goals and this grant is significant because it allows us to address that very specific purpose.

We’re going to be able to invest in our underserved communities.”

Earlier the same week, the Environmental Protection Agency’s Clean School Bus Grant Program

made a $26.7 million award to North Carolina that will send 38 new electric school buses to Durham Public Schools.

In a separate third action, a $3 million state subsidy is helping Kempower in Durham, an electric vehicle charger manufacturer. It shipped its first from the new plant in December.

“This is a multi-faceted investment here,” Williams said. “Not only will it encourage more electrical vehicle purchases, at the same time, we have a climate responsibility. Climate change is real. In Durham, we want to ensure that we’re being responsible to our planet. There’s also an economic advantage here.”

Automakers’ decisions in the back half of 2023 don’t necessarily square up with his last statement.

Ford Motor Co. paused its $3.5 billion EV plant in Marshall, MI, while General Motors and Honda have canceled a program to sell EVs for around $30,000, and Ford has postponed $12 billion in EV investment, citing market conditions.

Despite $1.7 billion of promised taxpayer incentives for the plant and site readiness, Ford says it’s not confident it can run the Michigan

plant competitively. A final decision hasn’t been made about the plant that officials said would create 2,500 jobs with an average wage of $45,136.

Rising interest rates, inflation and higher labor costs are what automakers say is forcing them to cut programs and analyze future plans.

Critics of the president tie all those to what he likes to call Bidenomics.

And then there’s VinFast, the automaker building a $1.4 billion plant in central North Carolina about 60 miles from Durham City Hall. Its models in 2023 came to market with horrible reviews. The state subsidy to the company is $316.1 million and start of plant operations is already pushed back from July to summer 2025.

In a news release from the U.S. Department of Transportation, included is the goal of the Biden administration is to have 500,000 publicly available chargers by 2030.

The president takes credit for quadrupled sales of electric vehicles, 70% growth rate of charging ports and 4 million EVs on the road.

Democratic Gov. Roy Cooper is in lockstep with the president.

His Executive Order 246 placed

a goal to register 1.25 million zeroemissions electric vehicles in the state by 2030, and to achieve a 50% vehicle sales share of the same for light-duty vehicles by that deadline. Cooper, term-limited and leaving office at the end of the year, has also committed to increasing sales of zero emissions medium-heavy duty vehicles to 30% of sales by 2030, and 100% by 2050.

Through August, in the latest numbers available, total EV registrations in the state hit roughly 75,000, with about 55,000 electric and just under 20,000 plug-in hybrid vehicles, according to state Department of Transportation data.

That means over the remaining 88 months, the state would need to register at least 14,204 zero-emissions EVs per month to reach Cooper’s goal by the end of 2030. The total for all of the first seven months of 2023 was 18,000. The total added for all of 2022 was 16,940, according to the data.

In June, the State Transportation Improvement Program laid out how the Department of Transportation expects to spend $35 billion over the next decade. Electric vehicle infrastructure had a projected budget of $271 million.

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VW Workers in Tennessee Demand Company Stops ‘Union-Busting’ Efforts Workers at Volkswagen’s Chattanooga, TN, assembly plant on Dec. 18 delivered a letter to plant management demanding the company end its union-busting and intimidation, as workers organize to join the United Auto Workers (UAW).

They were joined by UAW President Shawn Fain and members of Chattanoogans in Action for Love, Equality and Benevolence (CALEB), a community and faith coalition advocating for economic justice in Chattanooga.

“These workers at your plant are our neighbors, congregants, family and friends, and we applaud them for having the courage to demand better for themselves and our community,” the letter read. “However, we are deeply concerned by the stories Chattanooga workers have shared with us regarding Volkswagen’s efforts to stop them—in some cases illegally—from

exercising their rights.”

One week earlier, on Dec. 11, Volkswagen workers filed federal unfair labor practice charges against the company for illegally intimidating, interfering with and spying on pro-union workers.

On Dec. 18, workers filed another federal labor charge against the company for unlawful policies concerning social media, dress code and flyering that have a chilling effect on workers’ rights to speak publicly about working conditions and the need to unionize.

Volkswagen’s illegal actions come on the heels of the UAW announcing that well over 1,000 workers, making up more than 30% of the Chattanooga plant, have signed union cards as part of a national movement of nonunion autoworkers organizing to join the UAW in the wake of the union’s record contract victories at Ford, GM and Stellantis.

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Investment Banker More Bullish Than Ever About Collision Repair Industry

By John Yoswick Autobody News

Back in 2013, investment banker Rex Green raised eyebrows at one of the first MSO Symposiums when he predicted that within a decade, the largest collision repair consolidators would have combined market share in the 30% to 40% range. At the time they had only about 5%.

Investment banker Rex Green projects the top MSOs will will have 50% market share within seven years, up from 30% currently

But the Top 5 consolidators— Caliber Collision, Boyd Group/Gerber Collision, Crash Champions, Classic Collision and Joe Hudson’s Collision Centers—today have about 3,500 locations and estimated revenues of $13.2 billion, or just over 30% market

share.

Green’s prescience a decade ago had attendees at the most recent MSO Symposium this past fall anxious to hear his presentation at the event, his first since he made his accurate prediction in 2013.

Green, now the managing director of automotive aftermarket investment banking at Jefferies LLC, said he believes the large MSOs will attain 50% market share within seven years—and more than double their combined current market share not long after that.

“I don’t know, 10 years from now, what the list of names [of] the top players are going to be,” he said.

“But I do know that in 10 or 15 years, there’s going to be 20 or 15—or pick a number—players that if you want to service 70% of the collision industry, you’ll have just 15 or 20 phone calls to make. That’s a very different world than it is today.”

One thing that will impact smaller operators’ ability to compete, he said, is a change he’s seeing in a growing focus on scale.

“Over the last few months, I’ve seemed to have had more and more conversations with vendors [selling] into this industry who have been talking about remaking their product

offering to just fit the large MSOs that are doing business differently than the smaller independents,” he said.

Looking further out, 20 to 30 years from now, Green foresees those influencing, if not dictating, vehicle service and repair—insurers, fleet operators, OEMs—to want even more consolidated “curated networks” of service providers.

“I can’t think of any other class of service provider that has all of these things except collision.”

— REX GREEN JEFFERIES LLC

“As you think about it, almost all automotive repair today is done in specialty locations: tires, general repair, collision, glass,” Green said.

“What would be best would be if there was someone who could provide multiple of these services. What would a provider of comprehensive service in the future look like?

National—and eventual international— scale and reach. Location density.

Large locations not in high rent areas because you don’t need to be seen. A business-to-business service focus.

Well-invested in service technology.

And with a range of technicians, including the very highly-skilled. Now, who can think of a class of service provider that has all of these things?

I can’t think of any other class of service provider that has all of these things except collision.”

Green said he’s among those who see this as among the best times ever to be in this industry, with nearly every shop filled to capacity.

“I don’t see that stopping,” he said.

“Every time I ask somebody [when it will], they always say two years. That means they don’t know either.”

He recalled seeing a “preposterous” slide presented at an event in 2015 predicting an imminent and massive drop-off in claims because of autonomous vehicles. The decline could never happen as quickly as the chart indicated, Green said, if only because of how slowly the make-up of the vehicle population changes.

“What’s clear and what’s important is that ‘existential threat’ was an empty threat, but it did leave us this wonderful gift of ADAS, which is probably the best thing, in the last 10 years, that we’ve had,” he said.

“And it’s going to carry this industry greatly both in profit and sales going forward.”

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‘Who Pays’ Survey Finds More Shops Researching Battery Reconnect Procedures Your Trusted Source for

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When collision repairers were asked recently how often they are researching the OEM procedures required after reconnecting a battery, 34% said they do it “all the time”—up from just 20% a year earlier—and another 22% said they do it “most of the time.”

That was among the findings of a quarterly “Who Pays for What?” survey, conducted by Collision Advice and CRASH Network.

Battery reconnect procedures vary by automaker, Mike Anderson of Collision Advice said, but sometimes include initializing sensors or clearing diagnostic trouble codes (DTCs). “I was analyzing the procedures called for by one Asian automaker recently, and found 11 procedures required after reconnecting the battery,” Anderson said. “Researching procedures needs to happen every single time on every single vehicle. Disconnecting the battery often will set DTCs that you can’t check for without doing a postrepair scan in conjunction with reconnecting the battery.”

In terms of reimbursement for the labor involved in battery reconnect procedures, the survey found more than half of shops (57%) that bill for it say they are regularly paid by the top eight largest national insurers---even while about 1 in 4 shops have never sought payment for these OEMspecified procedures.

The latest quarterly “Who Pays for What?” survey is now open through the month of January. It focuses on not-included refinish labor operations. Shops can take the survey at www.surveymonkey. com/r/36MGRML Survey participants receive a free report with complete surveyfindings along with analysis and resources to help shops better understand and use the information presented. The survey can be completed in about 15 minutes by anyone familiar with their shop’s billing practices and the payment practices of at least some of the largest national insurers. Each shop’s individual responses are held in the strictest confidence; only aggregated data is released.

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LG Chem Breaks Ground on Major Cathode Plant in Tennessee LG Chem commenced the construction of a cathode plant in Clarksville, TN, intending to establish a production hub for the global EV battery material market. The facility will produce cathode materials optimized for North American EVs and collaborate with key partners from development to supply chain.

On Dec. 19, LG Chem held the groundbreaking ceremony for its cathode plant in Tennessee.

The event was attended by guests including Tennessee Gov. Bill Lee, Commissioner Stuart McWhorter, U.S. Sen. Marsha Blackburn, Korean Ambassador to the United States Cho Hyundong, Clarksville City Mayor Joe Pitts and Montgomery County Mayor Wes Golden. Key attendees from LG Chem were CEO Shin Hak-cheol, President of Advanced Materials Company Nam Chul and Head of Battery Materials Business Unit Lee Hyang-mok.

“With the Tennessee cathode material plant as the center, LG Chem will undoubtedly leap to

become the top cathode material supplier in North America,” Hakcheol said. “LG Chem will execute the vision to become the world’s leading comprehensive battery material company, establishing a stable supply chain resilient to any environment.”

“Tennessee’s pro-business environment and skilled workforce provide global companies with the tools they need to succeed,” said Lee. “I congratulate LG Chem on today’s significant milestone and thank the company for its investment in Tennessee.”

LG Chem will invest $1.6 billion in the first phase to build a cathode plant with an annual capacity of 60,000 tons on a 1.7 million-square meter site in Clarksville. The plant is expected to be the largest cathode material facility in the U.S., capable of producing cathode materials for approximately 600,000 highperformance pure EVs with a range of 500 km annually.

Starting from 2026, the Tennessee cathode plant will mass-produce NCMA

(Nickel, Cobalt, Manganese, Aluminum) cathode materials.

LG Chem plans to diversify its product portfolio through future-generation cathode material products and expand production capacity in response to increasing demand.

LG Chem previously signed a comprehensive agreement for the long-term supply of 950,000 tons of cathode materials with General Motors last year and a North American cathode material supply contract worth $2.5 billion with Toyota in October this year.

Tennessee offers excellent geographical accessibility for customer deliveries and raw material imports. LG Chem plans to use the Tennessee facility as a base for communication with customers, producing customized cathode materials optimized for North American EVs from the development stage.

Through the plant, LG Chem aims to actively respond to the Inflation Reduction Act (IRA) of the Biden administration, helping customers meet EV tax credits criteria. The Tennessee plant will

secure a reliable supply chain for minerals and precursors from nations with U.S. free trade agreements (FTAs). For instance, it will use precursors from Ulsan

by Korea Precursor Company (KPC), a joint venture of LG Chem and Korea Zinc.

LG Chem will enhance the manufacturing competitiveness of the Tennessee plant by advancing its engineering technology of the calcination process, securing the world’s highest-level annual production capacity of 10,000 tons per line. LG Chem will also apply smart factory technology to the Tennessee plant, automating the entire production process and establishing a quality analysis and control system.

In addition, LG Chem is discussing collaboration with U.S. battery recycling companies regarding material supply cooperation. The company plans to operate the plant with 100% renewable energy, including solar and hydro power, in collaboration with local power supply companies.

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SATA Acquires Dan-Am Company

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SATA USA Inc. has signed an agreement to acquire Dan-Am Company, it announced in a news release Jan. 10.

The deal comes after decades of successful cooperation between Dan-Am Company, based in Spring Valley, MN, and SATA USA’s parent company, SATA GmbH & Co. KG, based in Germany. Dan-Am has been the exclusive distributor of SATA equipment in the U.S. and Puerto Rico.

“We are excited about this new chapter in the history of both Dan-Am and SATA,” said Mike Carlos Wolf, CSO of SATA GmbH & Co. KG. “This acquisition will allow us to continue to provide our industry partners and customers in the USA and Puerto Rico with the best equipment and outstanding service they know and love from SATA and Dan-Am now and, in the future.”

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its presence in the whole North American market and expand its product portfolio.

SATA is committed to making the transition process smooth while maintaining and strengthening DanAm Company’s existing relationships with customers, suppliers and employees. DanAm Company customers can continue to expect the quality, reliability and service they have been accustomed to.

“We would also like to take this opportunity to express our sincere gratitude for the decades of excellent cooperation with the Dan-Am Company team and the Jorgensen family,” said Florian Kaiser, COO of SATA GmbH & Co. KG. “Their dedicated partnership and trust have been instrumental to the success and growth of both companies. We greatly appreciate the long-standing relationship and are grateful for the valuable contributions and support we have received from the Jorgensen family and their team.”

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Crowd Protests Plan For Florida Auto Collision Center

By Vincent F. Safuto Hernando Today

An effort to rezone a 13.6-acre piece of property on Osowaw Boulevard in Brooksville, FL, to put up an auto collision repair center crashed headlong into community and Hernando County commissioner opposition on Dec. 12.

Residents of the nearby Forest Glenn Co-Op came out in force with signs to let county commissioners know they didn’t want the facility near their community, which is close to other commercial development on Commercial Way, including a Walmart with an auto care center, and the onetime water treatment plant that the county closed down last year, as well as a church and a school.

The repair facility would require a change to the county’s comprehensive plan and a zoning change to C4, and while the owner’s representative insisted it would be a modern auto collision repair facility with a limited impact in terms of smell, noise and traffic, residents and commissioners were not convinced, and the motion was denied on a 5-0 vote.

Forest Glenn residents were very

happy with the outcome.

Residents have come out before to protest the plans, and on Dec. 12 they filled the chambers.

“The site has some environmental sensitivity,” said county planner Omar DePablo. “The applicant recognizes that.”

Justyna Gale of Forward Planning & Design, representing owner Michael D. Raysor, said the collision repair industry has been rapidly evolving and are nothing like the auto body shops of the past. The proposed collision center would specialize in services with innovations changing the way repairs are processed. The dust, smell, fumes and sounds of the past would be generally nonexistent.

There would be extensive buffering with fencing, and they only would build on 4.6 acres of the lot.

While the project would be 795 feet to the nearest residential property, the nearby Walmart auto facility is 688 feet away.

Residents who attended a public information workshop expressed concerns about noise, traffic environmental effects and the perils of more development in the area.

Before they could speak, though,

commissioners had their say and their concerns centered on the need to amend the comprehensive plan, which County Commissioner Brian Hawkins called “our county constitution.”

Commissioner John Allocco thought the developer made a good presentation, but said he didn’t see convincing evidence of why they should change the zoning to C4. It’s a good product, he said, but they should look for a property with that zoning elsewhere.

The county is very businessfriendly and there’s a need for this place, but not in this location, said Commissioner Jerry Campbell.

“We do hope you do business in Hernando County. I don’t think this is the right place for it,” he said.

County Commissioner Steve Champion said he didn’t buy the idea that there wouldn’t be cars parked outside, as claimed in the presentation, based on his past experience with auto body shops.

“It sounds like a consensus we have to deny this,” he said.

County Commission Chair Beth Narverud agreed, and then commissioners voted to deny the

comp plan change.

All five county commissioners said the owner and his representatives didn’t prove their case, and they could probably build it elsewhere.

Gale of Forward Planning and Design of Tampa, who made the presentation for Raysor, said Raysor might want to comment, but he declined to comment as he left the commission chambers.

“I think commissioners did a great decision according to the Hernando County laws that they are sworn to uphold, which they did today,” said Forest Glenn resident Jodie Pillarella.

“They did a very good job.”

John Paul Reeve also said the commissioners made the right decision. “They protected the community and the interests of the Nature Coast,” he said.

Kenneth Curtin, the attorney for the Forest Glenn residents, said the board did the right thing. The board upheld the idea that this is not Broward County, as mentioned by Campbell. “The board upheld that, and their comprehensive plan.”

“There’s a place and time for this collision center,” he said. “It’s just not in the location they want.”

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CCA’s 2024 Tool Grant Initiative Raises $17,000 To Support Future Collision Repair Technicians

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KSI Auto Parts Acquires Carolinas Auto Supply KSI Auto Parts, a leader in the distribution of automotive aftermarket collision parts, has acquired Carolinas Auto Supply House (CASH), founded in 1915 and located in the Charlotte, NC, metro area.

KSI will continue to operate the Charlotte location under the leadership of Scott Cameron. Their team has a strong reputation with their customer base. KSI looks forward to helping Cameron and his team build upon their successes as they integrate into the KSI family.

“The acquisition of CASH gives KSI a strategic geography in the Carolinas filling a territory hole we were unable to reach from either Richmond or Atlanta,” said KSI CEO John Mosunic. “We look forward to continuing to provide an outstanding customer experience with these new KSI customers and are excited about the CASH team joining KSI.”

The Carolinas Collision Association (CCA) announced the successful launch of its 2024 Tool Grant initiative, aimed at addressing the technician shortage within the collision industry.

The CCA Trade School Committee orchestrated a skeet shoot event open to vendors, members, non-members and enthusiasts, to generate funds for the tool grants. Despite an initial postponement due to inclement weather, the rescheduled event proved to be a resounding success, and the CCA raised $17,000 dedicated to fueling the program.

The CCA Tool Grant is specifically designed to assist individuals dedicated to pursuing a career in the collision repair industry. The program envisions providing support annually to numerous entrylevel technicians across the Carolinas, with a goal to witness

their professional growth and integration into the industry’s future.

Starting Jan. 1, 2024, applications for the grants will be distributed to high school and college collision repair programs in the Carolinas. The submission deadline is Jan. 31, and the recipients will be announced

by April 1. Each successful applicant will receive a $2,000 voucher, along with access to approved tool lists tailored to their job requirements, ensuring their preparedness as they embark on their careers.

The CCA’s Tool Grant initiative aims to foster closer ties between trade school students, co-op opportunities and CCAaffiliated apprenticeships.

Winners of the 2024 CCA Tool Grant will be announced on www. carolinascollisionassociation. com.

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Auto Chip Supply Shortages Now a Thing of the Past

Autonomous Robots Revolutionize Hyundai Transys’ Alabama Plant

Mobileye Global, a self-driving technology company, announced a forecasted downturn in its 2024 revenue, attributing it to a reduction in orders as customers manage excess microchip inventory, according to Reuters. The Israelbased company, whose clientele includes automotive giants like Volkswagen and Porsche, saw its shares plummet by 28.2%, reaching a more than one-year low at $28.52. Mobileye had previously navigated the challenges of the chip supply crisis of 2021 and 2022 successfully. Mobileye’s difficulties stem from a change in the buying patterns of its Tier 1 customers, who had aggressively stockpiled chip inventories to circumvent the shortages experienced in the past two years. However, with supply chain concerns easing, these customers are now using their accumulated excess inventory, leading to a reduced demand for new chip orders. The company’s internal estimates indicate an excess supply of 6 to 7 million units of its highest revenue-generating

THIRA ROBOTICS, a South Korean developer of autonomous mobile robots (AMRs), announced Hyundai Transys, an automotive parts subsidiary of the Hyundai Motor Group, has implemented THIRA’s cutting-edge AMRs at its Alabama factory.

product, the EyeQ advanced driverassistance chip. Consequently, Mobileye expects its Q1 revenue to be approximately 50% lower than the previous year.

This decline in demand has not only affected Mobileye, but also caused a ripple effect across the sector. Shares of other auto chipmakers, including NXP Semiconductors, Onsemi, Texas Instruments and Wolfspeed, have dropped between 2% and 5.1%.

Additionally, Intel, Mobileye’s parent company, experienced a share price decline of about 2.2%, falling to $46.02. Looking ahead, Mobileye anticipates a 2024 operating loss between $468 million and $378 million, a substantial increase from its preliminary 2023 operating loss of $39 million to $33 million. The company’s adjusted operating income forecast for 2024 is also projected to be lower, with expected revenues ranging from $1.83 billion to $1.96 billion. This projection falls significantly short of the previously estimated $2.58 billion, according to LSEG data.

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THIRA ROBOTICS, a subsidiaryof THiRA-UTECH, selected Alabama for its first U.S. implementation site following a successful pilot project. The decision comes amidst a growing need for automation solutions in the state, driven by local efforts to repatriate manufacturing jobs and tackle the challenges of labor shortages and mass layoffs in the sector.

“Owners and engineers at brownfield warehouses and factories can now save money

on floor improvement and invest in automation, solving labor shortages that prevent them from meeting market demand,” said Peter Kim, CEO of THIRA ROBOTICS. This approach allows for cost-effective automation without the hefty expense of retrofitting existing facilities.

The T300 units, THIRA’s flagship AMRs, play a pivotal role in the factory’s operations, tasked with transporting carts to the production line and retrieving them after unloading—enhancing efficiency and reducing the burden of repetitive tasks on human workers. This collaboration between robots and humans is pivotal in boosting employee productivity and supporting production lines during times of labor scarcity.

A representative from HYUNDAI TRANSYS lauded the integration, noting, “After the introduction, we can perform other tasks without worrying about transporting carts. It is convenient to be able to transport products easily.”

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U.S. Army veteran Kevin Allen Jr. received a fully restored Kia Optima during a celebratory event held Jan. 3 at Crash Champions’ downtown Nashville, TN, repair center, as part of the National Auto Body Council (NABC) Recycled Rides program. Crash Champions team members donated their time to repair the vehicle, donated by GEICO, to like-new condition.

“My entire family is incredibly grateful for this wonderful donation,” said Allen. “The vehicle will open up new opportunities, provide more family time and grant us the ability to engage in everyday activities that many often take for granted, from running errands to visiting doctors. To all the wonderful people at the NABC, Crash Champions and the other generous sponsors involved, we extend our heartfelt thanks.”

“We could not be happier for Mr. Allen and his family,” said Matt Ebert, founder and CEO of Crash Champions. “This donation represents a meaningful milestone for them, and we’re privileged to be a part of it. It’s not just about

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restoring a vehicle; it’s about restoring hope, independence and the freedom to pursue a better life for those who have sacrificed so much for our country. We’re humbled to stand by Mr. Allen’s family and remain dedicated to fostering a lasting and positive impact in their lives.”

Crash Champions is a Level One partner of the NABC and a strong supporter of the Recycled Rides program, having actively participated in more than 60 giveaways across the country over the past two years.

NABC Recycled Rides unites several areas of the automotive collision repair industry in pursuit of restoring and donating vehicles to individuals and families in need of reliable transportation. Since the inception of the program in 2007, members of the NABC have donated more than 3,200 vehicles valued at $46 million.

Crash Champions is a leading provider of high-quality collision repair service, serving customers and business partners at more than 610 repair centers across 37 states.

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Regardless of the age of your customer’s Audi, Audi dealers have access to over 200,000 part numbers and are supported by a nationwide network of distribution centers to help ensure non-stocked parts are delivered the next day.

Law Firm Preparing Class Action Lawsuit Against Driven Brands Robbins LLP, a shareholder rights law firm, will soon be representing a shareholder who filed a class action lawsuit against Driven Brands Holdings Inc., accusing the largest automotive services company in North America of misling investors regarding its ability to integrate its auto glass business and the performance of its car wash segment.

The firm said any other shareholder who may be interested in acting as lead plaintiff should contact the firm and submit paperwork by Feb. 20.

For more information, call 800350-6003.

Shareholders do not have to participate in the case to be eligible for a recovery. If they choose to take no action, they can remain an absent class member. All representation is on a contingency fee basis. Shareholders pay no fees or expenses.

A second securities lawfirm, Faruqi & Faruqi, LLP, is also investigating the claims against Driven Brands, and encourages any investor who suffered losses of more than $100,000 between

Oct. 27, 2021, and Aug. 1, 2023, to contact partner Josh Wilson at 877-247-4292 or 212-983-9330 (ext. 1310), or visit www.faruqilaw. com/DRVN for more information.

Faruqi & Faruqi also encourages anyone with information regarding Driven Brands’ conduct to contact the firm, including whistleblowers, former employees, shareholders and others.

The lawsuit was filed on behalf of all purchasers of Driven Brands common stock between Oct. 27, 2021, and August 1, 2023.

According to the complaint, during that period, Driven

repeatedly touted its ability to execute and integrate acquisitions as a “core strength,” and assured investors it had made “significant progress” integrating the auto glass businesses it had acquired.

The company also said the large scale of its car wash business served as a “competitive moat” that would preserve Driven’s competitive position.

In truth, the complaint said, Driven was “several quarters” behind on integrating its auto glass businesses, and its car wash business was faltering and more exposed to a decline in demand from retail customers than it represented to investors. As a result, the company’s statements concerning its business and prospects, including its fiscal year 2023 financial guidance, lacked a reasonable basis.

The shareholder who filed the suit alleges the truth began to emerge May 8, 2023, when Driven

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announced that four days earlier, its former CFO Tiffany Mason abruptly and inexplicably left the company, just one day after Driven reported its financial results for the first quarter of 2023 and Mason participated in the company’s corresponding earnings call.

In the wake of Mason’s abrupt departure, Driven reaffirmed its financial guidance for fiscal 2023.

Then, on Aug. 2, 2023, Driven reported earnings for the second quarter of 2023 that missed expectations, the complaint said, including disappointing results for both its paint, collision and glass and car wash business segments.

The company also slashed its earnings guidance for fiscal 2023.

Driven attributed its earnings miss and guidance cut to delays in the integration of its acquired auto glass businesses and increased exposure to “intensified competitive intrusion” in its car wash segment, which negatively impacted consumer demand and the company’s margins. These disclosures caused the price of Driven common stock to decline by $10.63 per share, or 41%.

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Automakers With Large EV Portfolio Have Higher Website Satisfaction Although overall satisfaction with car manufacturer websites remains flat, satisfaction among electric vehicle (EV) shoppers has increased since the last volume in summer 2023, according to the J.D. Power 2024 U.S. Manufacturer Website Evaluation Study—Winter, released Jan. 9. Specifically, of the six brands that experienced significant increases, five have a larger EV portfolio.

“Previously, car manufacturers had difficulties showcasing the technological specifications for their EVs in an easily digestible way for shoppers,” said Eric McCready, director of digital solutions at J.D. Power. “Now, the tide has turned as the EV shopping experience has been elevated. Looking ahead, manufacturers that evenly distribute the focus and updates across all vehicle types will see higher satisfaction with vehicle shoppers.”

The J.D. Power U.S. Manufacturer Website Evaluation Study is a semiannual

study that measures customer satisfaction of automotive manufacturer websites during the process of shopping for a new vehicle by examining four key measures (in order of importance): information/ content; visual appeal; navigation; and speed.

Study Rankings Mercedes-Benz ranks highest among premium manufacturer websites with a score of 751. Tesla (749) ranks second and Cadillac (737) ranks third.

Hyundai ranks highest among mass market manufacturer websites with a score of 728. GMC (727) and Kia (727) each rank second in a tie.

The U.S. Manufacturer Website Evaluation Study, initially released in 1999, is based on responses from 12,481 new-vehicle shoppers who indicate they will be in the market for a new vehicle within the next 24 months. The study was fielded from October through December 2023.

Mercedes-Benz Alabama Plant Workers Embrace Union Workers at the Mercedes-Benz plant outside Tuscaloosa, AL, announced their campaign to join the United Auto Workers (UAW).

This initiative comes on the heels of a similar effort by Volkswagen workers in Chattanooga, TN. The campaign, now public, has seen more than 30% of the plant’s workforce sign union authorization cards, a critical step towards forming a union affiliated with the UAW. Jeremy Kimbrell, a measurement machine operator at Mercedes-Benz since 1999, expressed optimism about the campaign’s potential impact.

“In the past, people didn’t know if we had a pathway forward here. Now everybody’s coming together and seeing what the pathway is, and it’s through the

union,” Kimbrell said. “When we get our union in here, I think people will once again look at Mercedes and say, it’s not just another job, it’s a career job. It’s a job where generations will want to come and work. And that’ll spread out to the suppliers and then to the broader area.”

The push for unionization comes amid financial prosperity for Mercedes-Benz, which reported $156 billion in total profits over the last decade, with profits growing 200% in the last three years compared to the previous three. Despite these robust figures, the average price of Mercedes vehicles in the U.S. has surged by 31% from 2020 to 2023, while pay for the company’s U.S. workers has largely stagnated.

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7/31/23 5:41 PM

Honda To Launch ‘0 Series’ EV Globally in 2026 Honda announced its new global electric vehicle (EV) series, the “Honda 0 Series,” set to launch in 2026. The announcement was made during the world premiere of two concept models, Saloon and Space-Hub, at the Consumer Electronics Show (CES) 2024.

The Saloon, the flagship model of the Honda 0 Series, encapsulates the series’ ethos of “Thin, Light, and Wise.” It is built on a dedicated EV platform, embodying Honda’s “man maximum/machine minimum” design philosophy. This results in a vehicle that boasts a low and wide exterior, yet surprises with a spacious interior. The use of sustainable materials throughout and the incorporation of an advanced humanmachine interface (HMI) further underscore Honda’s commitment to sustainability and innovation.

Adding to its appeal, the Saloon introduces new steer-by-wire and motion control management systems. These advancements, derived from Honda’s extensive expertise in robotics, promise an enhanced driving experience,

reaffirming the brand’s dedication to the “joy of driving” in the EV era.

A production model based on the Saloon concept is expected in North America by 2026.

The Space-Hub, developed under the theme of “augmenting people’s daily lives,” offers a vision

Honda also introduced a new Honda “H” mark, exclusively for its next-generation EV models. The redesigned logo, symbolizing two outstretched hands, represents Honda’s ambition for a historic transformation and its continuous pursuit of new challenges.

Honda’s Saloon concept.

of a vehicle that is more than just a means of transportation.

It is envisaged as a ‘hub’ that connects people to each other and the wider world. Its design emphasizes space and visibility.

The Space-Hub’s flexible interior can adapt to various passenger needs, reflecting Honda’s vision of vehicles that extend beyond traditional roles.

The Honda 0 Series not only marks a new chapter in vehicle design but also in technological advancements, it will feature an advanced driver-assistive system (ADAS) and, later in the 2020s, next-generation automated driving (AD) features. These systems, developed with Honda’s human-centric safety concept, will use AI, advanced sensing,

recognition and driver monitoring technologies to offer natural and precise risk predictions.

This approach aims to make AD features more accessible and comfortable for users.

In addition to these technological advancements, the Honda 0 Series will be characterized by enhanced aerodynamics and battery efficiency. The series will leverage Honda’s motorsports heritage, including Formula 1 experience, to deliver a sporty driving experience. The e-Axles system, along with a high-density battery, promises ample power and range while maintaining a compact size.

To address common concerns around EVs, Honda is also focusing on reducing charging times and minimizing battery degradation over time.

Honda’s commitment to the “Art of Resonance” design philosophy, integrating the environment, society and users, is evident in the Honda 0 Series. This holistic approach ensures the vehicles not only meet but enhance the needs and expectations of consumers.

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Volkswagen Partners With AI Company To Integrate ChatGPT in Vehicles Cerence Inc. and Volkswagen on Jan. 8 announced a partnership to deliver an automotivegrade ChatGPT integration to Volkswagen drivers. Volkswagen will leverage Cerence’s new, generative AI-powered Cerence Chat Pro to enable drivers and passengers to engage the in-car assistant in fun and conversational chitchat, leveraging a multitude of sources, including ChatGPT, to provide accurate and relevant responses to nearly every query imaginable.

Volkswagen will be the first automaker to roll out the new feature via cloud updates to cars already on the road. Cerence Chat Pro will go live in current MEB and MQB evo models from VW Group brands that use the IDA voice assistant.

Cerence Chat Pro is the fastest and easiest way for automakers to integrate ChatGPT into their in-car assistant platforms with full flexibility, extensive customization and low integration effort.

“With software at the core of

the Volkswagen of the future, it’s critical that we quickly deploy meaningful innovation powered by advancements in AI,” said Thomas Ulbrich, member of the Board of Management responsible for new mobility at Volkswagen.

“By leveraging Cerence Chat Pro, we are able to bring added value and a fun and engaging experience to our drivers with minimal integration effort and on a short development and deployment timeline, ensuring our customers are benefitting from new AI-powered conversational technology.”

“We’re proud to build on our automotive expertise and

our long-term partnership with Volkswagen to continue to bring new innovation to customers, even post-vehicle purchase,” said Stefan Ortmanns, CEO of Cerence. “It was impressive to see the agility and speed of the Volkswagen team as our companies collectively sprung into action to bring this project to life, marking our shared commitment to leveraging advancements in AI to enhance the in-car user experience.”

Looking toward the future, Volkswagen and Cerence will explore collaboration to design a new, large language model (LLM)based user experience as the basis of Volkswagen’s next-generation in-car assistant. This unique user experience will combine voice and touch, allowing users to perform tasks across different applications in a single conversational thread for a safer and more joyful driving experience. The system will be built on Cerence’s first-of-its-kind, automotive-grade LLM fine-tuned with the company’s extensive automotive dataset.

ASE Education Foundation Names Officers, Board The ASE Education Foundation recently announced the officers for its 2024 Board of Directors, as well as new board members.

The new chair of the ASE Education Foundation is Joelle Pollak, cofounder of Promotive. Eric Kenar, manager, technician environment and service technical college for GM, will serve as vice chair. Dwayne Myers, president and CEO of Dynamic Automotive, will serve as treasurer, and Brian LaCroix, automotive instructor at Capital Region BOCES Career & Technical Education Center, will hold the role of secretary. Serving as past chair will be Trey Michael, senior director, office of career and technical education at the North Carolina Department of Public Instruction.

New board members include Brent Franks, president, North Texas Automobile Dealers; Dennis Harden, chief, career and technical education for the Iowa Department of Education; Joe Oleson, director of fleet maintenance, support & equipment, FedEx Freight; Jason Ross, curriculum designer, Volkswagen Group of America; and Juwan Willis, program instructor, Oakland Schools NE Tech Campus.

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CAPA Announces Executive Director

GasBuddy Predicts Lower Gas Prices in 2024

The Certified Automotive Parts Association (CAPA), an independent nonprofit standard-setting and certification organization for automotive crash parts, announced Terry Fortner has succeeded as CAPA executive director, as of Jan. 1.

Fortner brings with him more than four decades of leadership experience and an intimate knowledge of the automotive aftermarket. After 32 years in leadership at Nationwide Insurance, Fortner joined LKQ Corporation in 2009. Over a 13-year tenure, he led industry relations and corporate accounts before serving as vice president of sales and marketing for the entirety of North America.

Alongside his position as CAPA executive director, Fortner is chief advisor for Fortner Advisory and Development, LLC, where he acts as a consultant and advisor, specializing in the automotive industry, auto physical damage claims processes, leadership and executive coaching.

Fortner has also served as chair and chairman emeritus for the Collision Repair Education Foundation as well as other collision industry organizations.

GasBuddy on Dec. 28 released its annual Fuel Price Outlook with some good news for drivers: expect lower gasoline and diesel prices in 2024.

The outlook highlights key trends in gasoline and diesel prices, forecasting that, after two years of above average gas prices, 2024 will bring relief at the pump for consumers as several factors contribute to less of a pinch at the pump. GasBuddy expects the yearly national average will drop from $3.51 per gallon this year to $3.38 in 2024.

Highlights from GasBuddy’s 2024 Fuel Outlook Gas prices still could fall below a national average of $3 per gallon this winter before potentially rising, getting close to $4 per gallon as summer approaches.

Drivers in some West Coast cities could again briefly see prices above $6 per gallon, although most major U.S. cities will see prices peak near $4 per gallon in 2024.

Americans are expected to spend a combined $446.9 billion on gasoline in 2024. Average

yearly spending per household will fall to an estimated $2,407, down 2% from 2023, and over 12% from 2022.

Electric vehicles (EVs) and the 2024 presidential election have the potential to impact fuel prices in the year ahead, with a potential slowdown in the EV transition at stake.

Memorial Day will be the priciest 2024 holiday at the pump, with the national average price of gasoline expected to be $3.56-$4.04 per gallon on the holiday.

“As 2023 fades away, I’m hopeful those $5 and $6 prices for gasoline and diesel will also fade into memory,” said Patrick De Haan, head of petroleum analysis

for GasBuddy. “The global refining picture continues to improve, providing more capacity and peace of mind that record-setting prices will stay away from the pump in 2024.

“I anticipate that we’ll still have some volatility, unexpected outages and disruptions, and potentially weather-related issues, but I do not expect it to lead to record prices,” De Haan continued. “Offsetting OPEC+’s production cuts is contributing to the rise of U.S. oil production, which now stands at record levels. Combined with Canada, North American oil production could further stabilize countries that have decided to curb oil production.”

The outlook forecasts the highest prices will be seen at the peak of the summer driving season in May, with the national average potentially rising as high as $3.89 per gallon. More uncertainty is expected with hurricane season in late summer.

Diesel prices are also predicted to fall incrementally from 2023, peaking at $4.13 per gallon in March 2024.

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Benny.bishop@hendrickauto.com autobodynews.com / AUTOBODY NEWS FEBRUARY 2024 37

1Collision Rebrands As CSN Collision Co-President & Publisher Nathan Gregory

Accounting & HR Manager Heather Priddy

Co-President & Publisher Paul Stepanek

Permissions Editor Randi Scholtes

Editor Abby Andrews Contributing Writers Mike Anderson,Stacey Phillips, John Yoswick, Cole Strandberg Advertising Sales Joe Momber, Norman Morano, Steve Sklenar Office Manager Kelly Cashman

Serving Illinois, Iowa, Indiana, Kansas, Kentucky, Michigan, Minnesota, Missouri, Nebraska, North Dakota, Ohio, South Dakota, Wisconsin and adjacent metro areas. Autobody News is a monthly publication for the autobody industry. Permission to reproduce in any form the material published in Autobody News must be obtained in writing from the publisher. ©2024 Autobody News, LLC.

Digital Marketing Manager Bryan Malinski Art Director Rodolfo Garcia Senior Designer Vicki Sitarz

Autobody News P.O. Box 1516 Carlsbad, CA 92018 (800) 699-8251 (760) 603-3229 Fax www.autobodynews.com editor@autobodynews.com

1Collision on Jan. 16 announced its rebranding as CSN Collision, positioning it to tap into its parent company’s global resources and expertise to strength its role as a prominent player in the U.S,, Canada and Europe.

CSN Collision had a record year of growth in 2023, affiliating with multiple new locations in the US. Notable additions in December included Collision Tech Inc. in El Cajon, CA; Westgate Collision Center in Peoria, AZ; California Collision Factory in San Diego, CA; and Car Center - Alpine in Grand Rapids, MI. On Jan. 1, DCR Systems was added. DCR Systems’ locations include Metro Accident Repair Center in Brooklyn Park, OH; Willoughby Accident Repair

Center in Willoughby, OH; The Accident Repair Center in Jamestown, NY; DCR Systems Mentor in Mentor, OH; Mike Johnsons Collision Center in Hickory, NC; The Collision Center in Rockland, MA; and Lindsay Autobody in Columbus, OH. The addition of this MSO has launched CSN Collision down a similar growth path to start the new year.

“Our team is thrilled with our growth in 2023,” said John Hollingsworth, director of U.S. business development.

“We brought on solid, proven operators who put their best foot forward with the repair process. I believe 2024 will continue this growth trend, and our ability to support these operators will expand as well.”

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GM Buys Out Nearly Half of Buick Dealerships General Motors will end the year with 47% fewer Buick dealerships than it had at the beginning of 2023— about 1,000 nationwide—after nearly half declined to spend $300,000 to $400,000 to be able to sell EVs.

Buick’s Wildcat EV concept.

The Detroit Free Press reported a GM spokesperson, Scott Poppitt, said in an email, “We’ve given dealers who are not aligned with Buick’s future to exit voluntarily in a respectful and structured way; with the full support of our National Dealer Council.”

Buick plans to only offer electric models by 2030.

Poppitt told the Free Press that despite the loss, Buick sales are still up nearly 60% this year through November, meaning the remaining dealerships saw their average throughput triple.

The voluntary buyout program is still open.

Cummins Inc. Fined $1.675 Billion For Clean Air Act Violations Cummins Inc. agreed to pay a historic $1.675 billion penalty to the U.S. and the State of California for violating the Clean Air Act by installing emissions defeat devices on hundreds of thousands of engines, marking the largest civil penalty in the act’s history and the secondlargest environmental penalty ever.

According to the press release, Cummins Inc. allegedly equipped 630,000 model year 2013 to 2019 Ram 2500 and 3500 pickup truck engines with defeat devices. These devices are designed to bypass, defeat or render inoperative crucial emissions controls such as emission sensors and onboard computers. Additionally, the company is accused of installing undisclosed auxiliary emission control devices on 330,000 model year 2019 to 2023 Ram 2500 and 3500 pickup truck engines.

U.S. Attorney General Merrick B. Garland emphasized the commitment to enforcing environmental laws that

safeguard American citizens from harmful pollutants. “Today, the Justice Department reached an initial agreement with Cummins Inc. to settle claims that, over the past decade, the company unlawfully altered hundreds of thousands of engines to bypass emissions tests in violation of the Clean Air Act,” Garland said.

tons of excess nitrogen oxides, significantly impacting public health and safety. Long-term exposure to these pollutants can lead to severe health issues, including asthma and respiratory infections.

The Justice Department will work to incorporate this agreement into a consent

The penalty is not just a financial hit to Cummins Inc. but also a statement of the Justice Department’s aggressive stance against environmental law violations. Preliminary estimates suggest the defeat devices in question caused Cummins engines to emit thousands of

decree, which will be filed with the U.S. District Court for the District of Columbia. Garland expressed gratitude to the teams from the Environment and Natural Resources Division, the EPA and the State of California for their roles in investigating and prosecuting this case.

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autobodynews.com / AUTOBODY NEWS FEBRUARY 2024 39

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