Southeastern November 2015 Issue

Southeastern Edition Florida Georgia Alabama Mississippi

Virginia Tennessee North Carolina South Carolina

34

YEARS

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Supreme Court Declines to Hear Antitrust Claims of Predatory Pricing in GM Parts Conquest Program

by Autobody News Staff

It is a common refrain in legal opinions on antitrust law that the laws were designed for “the protection of competition, not competitors.” This distinction was recently upheld in the case of Felder’s Collision Parts, Inc—a Louisiana dealer of aftermarket auto body parts that are compatible with GM vehicles—in its suit against All Star Automotive Group and it’s Advertising Subsidiary—a dealer of GM-manufactured parts.

Felder’s filed an antitrust suit against All Star and GM alleging that

GM’s “Bump the Competition” program was an unlawful predatory pricing scheme. The program lowers the consumer price for GM-manufactured parts below the prices of equivalent aftermarket auto parts manufactured by others. It does so by providing rebates to dealers like All Star that sell GM-manufactured parts at the reduced prices.

The rebates ensure that the dealers still make a profit on these sales despite the lower price charged to shops and consumers, however the case hinged on the amount of the rebate and whether it was sufficient to reduce the cost of GM’s See Antitrust Claims, Page 16

Body Shops Await News About MDL After Florida Case Dismissed, Plaintiff Law Firm Comments

See Case Dismissed, Page 13

P.O. BOX 1516, CARLSBAD, CA 92018

After the lead case in the Multi-District Litigation was dismissed by a Florida judge on September 24, body shops across the country are watching closely to see what happens next.

Autobody News spoke to John Eaves, the lead attorney for the consolidated lawsuit, A&E et al v. 21st Century, to find out how this will affect the other cases. “Our best guess is that he (Judge Gregory Presnell) will try to do that in the other states as well,” he said.

In what Eaves referred to as a “delay of games,” he said from an organizational standpoint Judge Presnell

is probably going to send the remaining cases to the appellate court and let them sort out what the law actually is.

However, he said it’s possible that the judge may “cherry pick” and make a different decision in each of the different states involved.

Eaves said that he was surprised and disappointed with the news but Eaves Law Firm plans to file an appeal and shops should not lose hope.

“There is a lot of activity still going on and our commitment is still solid when it comes to customers getting a quality repair,” said Eaves. “This is not the end of our efforts. We’re interpret-

Change Service Requested

by Stacey Phillips, Assistant Editor

VOL. 6 ISSUE 9 NOVEMBER 2015

Shops in SC Wade through Water Damage in Effort to Save Vehicles

handful of body shops in the area, all of which were not directly affected by On October 4, South Carolina experithe hurricane floodwaters, but experienced a “thousand-year flood” as Hurenced the surge in demand for their services. For the past 10 days, these shops have been sifting through the wreckage to find the salvageable vehicles, and identify the ones beyond repair.

“Once the vehicle has been completely submerged underwater, it is difficult to repair; but not impossible,” said Dominick Santoro, an estimator A car marked for salvage sinks in floodwaters in Columbia, at Caliber Collision in ColumSC on Monday, Oct. 5, 2015. Credit: @francesncr/instagram bia. Although Caliber Colliricane Joaquin ripped by the capital sion remained open amidst Joaquin, city of Columbia, dumping 20–30 Santoro experienced damages on the inches of rain in a 24-hour period. homefront.

See SC Flooding, Page 14 Autobody News reached out to a

by Victoria Antonelli and Cass Heckel

Shop Owner Runs for LA Insurance Commissioner, Refuses Insurer Donations for Campaign

by Chasidy Rae Sisk

Matt Parker of Parker Auto Body said he is running for Louisiana Insurance Commissioner so he can change the way the insurance industry is regulated. Parker will face off against incumbent Jim Donelon in the primary, but unlike Donelon, who has received thousands of dollars in campaign donations from insurance companies, Parker has vowed that he will not accept donations from insurance companies for his campaign.

Parker stated, “You can’t effectively regulate an industry when you accept campaign contributions from them. Where we are today is a direct result of taking their money.”

Tom Aswell, author of the investigative blog, “Louisiana Voice,” wrote about the situation in August and claimed the Louisiana Insurance Commissioner race makes a case for prohibiting campaign contributions from

those that would be regulated once the candidate takes office. In researching the candidates’ financial campaign data, Aswell found that, since January 2014, Donelon has received almost $130,000 of $500,000 in donations from insurers, whereas Parker has raised $76,800 in the same time frame. This doesn’t include all the contributions from the remaining insurance industry, such as agents, etc.

In regards to the incumbent Insurance Commissioner, Parker stated, “Our current Commissioner is not working for the people. Louisiana’s insurance rates have been some of the highest since he took office. The blame is placed on the percentage of uninsured drivers, hurricanes and other problems, but that is not the truth—neighboring states experience the same problems but pay less in insurance rates than Louisiana consumers. You know why our rates are so high? Because they can be! Insurance companies in Louisiana See LA Commissioner, Page 20

Presorted Standard US Postage PAID San Bernardino, CA Permit #2244

2 NOVEMBER 2015 AUTOBODY NEWS | www.autobodynews.com

Contents

NATIONAL 3M Car Lovers Dream Trips Give Shop Owners and Distributors Exclusive Behind-the-Scenes Visit With the Cars and Stars in NC and CA . . . . . . . . 8 Addressing Total Loss Write-Offs Needs a Triple Bottom Line Approach . . . . . . . 59 ANSI Accredits ALI Lift Inspector Certification Program . . . . . . . . . . . . . 24 ASA Responds to Volkswagen Emissions Investigation . . . . . . . . . . . . . . . . . . . . 42 ASA Collision Division Reports on Two New Publications, Operations Committee on Feather Prime and Block . . . . . . . . . . . 60 Assured Performance Launches Smart App for Accident & Collision Care . . . . 42

that young people face,” said Chris Mullen, director of technology research at State Farm.

The State Farm survey revealed that distracting behaviors become more common among older teens, with those ages 18-19 much more likely than those ages 16-17 to report participating in the activities listed in this study.

Sixty-seven percent of teen drivers who use their cellphone while driving reported that being stopped at a red light makes them more likely to use their cellphone compared to when the vehicle is in motion.

Three-quarters of teens said they were less likely to use their cellphone when adult passengers were in their vehicle compared to 58 percent who were less likely to use their phone when other teens were present.

A copy of the report can be found at http://www.multivu.com/players/ English/7292859-state-farm-distracted -driving-teens/

Publisher & Editor: Jeremy Hayhurst General Manager: Barbara Davies Assistant Editor: Stacey Phillips Online Editor: Victoria Antonelli Contributing Writers: Tom Franklin, John Yoswick, Janet Chaney, Toby Chess, David Brown, Rich Evans, Ed Attanasio, Chasidy Sisk, David Luehr Advertising Sales: Joe Momber, Sean Hartman, Bill Doyle, Norman Morano (800) 699-8251 Office Manager: Louise Tedesco Sales Assistant: Cass Heckel Art Director: Rodolfo Garcia

Serving Florida, Georgia, Alabama, Mississippi, Virginia, Tennessee, North Carolina, South Carolina and adjacent metro areas. Autobody News is a monthly publication for the autobody industry.

Permission to reproduce in any form the material published in Autobody News must be obtained in writing from the publisher. ©2015 Adamantine Media LLC.

Audi Wholesale Parts Dealers . . . . 58 Axalta Coating Services . . . . . . . . . 63 BASF Corporation. . . . . . . . . . . . . . . 5 BMW Wholesale Parts Dealers . . . . 55 Car-Part.com . . . . . . . . . . . . . . . . . . 13 CarcoonAmerica Airflow Systems . 34 Certified Automotive Parts Association (CAPA). . . . . . . . . . . 41 Chief Automotive. . . . . . . . . . . . 17, 25 Classifieds. . . . . . . . . . . . . . . . . . . . 62 Coggin Deland Honda . . . . . . . . . . 24 Crashmax Equipment . . . . . . . . . . . 20 Crown Automotive Group . . . . . . . . 29 Dale Earnhardt Jr. Chevrolet. . . . . . 36 Dent Magic Tools . . . . . . . . . . . . . . . 6 Eco Repair Systems of North America, LLC. . . . . . . . . . . . . . . . 21 EMM . . . . . . . . . . . . . . . . . . . . . . . . 19 Equalizer Industries, Inc . . . . . . . . . 38 Ford Wholesale Parts Dealers . . . . 43 GM Wholesale Parts Dealers . . . . . 61 Gus Machado Ford . . . . . . . . . . . . . 50 H & S Autoshot Mfg. Co . . . . . . . . . 35 Hendrick Automotive Group . . . . . . 11 Hendrick BMW/MINI . . . . . . . . . . . . 27 Hendrick Dodge . . . . . . . . . . . . . . . 16 Hendrick Honda Bradenton . . . . . . 10 Honda-Acura Wholesale Parts Dealers. . . . . . . . . . . . . . . 31, 32-33 Hyundai North America . . . . . . . . . . 7 Hyundai Wholesale Parts Dealers. . 54 Jon Hall Chevrolet . . . . . . . . . . . . . 42

Kernersville Chrysler-DodgeJeep-Ram . . . . . . . . . . . . . . . . . . 49 Kia Motors Wholesale Parts Dealers. 53 Land Rover South Dade . . . . . . . . . 40 Larson Electronics, LLC.. . . . . . . . . . 4 Lexus Wholesale Parts Dealers . . . 60 Malco. . . . . . . . . . . . . . . . . . . . . . . . 13 Mastro Subaru . . . . . . . . . . . . . . . . 22 Mercedes-Benz . . . . . . . . . . . . . . . . . 9 Mercedes-Benz Wholesale Parts Dealers . . . . . . . . . . . . . . . . . . . . 47 MINI Wholesale Parts Dealers . . . . 55 MOPAR Wholesale Parts Dealers . . 37 Nalley BMW. . . . . . . . . . . . . . . . . . . 14 O’Brien Hyundai-Subaru-Mazda . . 39 Porsche Wholesale Parts Dealers . 56 PPG . . . . . . . . . . . . . . . . . . . . . . . . . . 2 Radley Chevrolet. . . . . . . . . . . . . . . 51 Rick Case Automotive Group . . . . . 45 Rick Hendrick Dodge-ChryslerJeep-Ram. . . . . . . . . . . . . . . . . . . . 8 Riverside Ford-Lincoln . . . . . . . . . . 18 Safety Regulation Strategies . . . . . 28 SATA Spray Equipment . . . . . . . . . 64 Subaru of Gwinnett . . . . . . . . . . . . . 12 Subaru Wholesale Parts Dealers . . 57 Tameron Hyundai . . . . . . . . . . . . . . 46 Unicure Spraybooths . . . . . . . . . . . 23 Urethane Supply Company . . . . . . 26 Valspar Automotive . . . . . . . . . . . . . 15 Volkswagen Wholesale Parts Dealers . . . . . . . . . . . . . . . . . . . . 59

Southeast

COLUMNISTS Attanasio - Body Shop Owner in IA Restores Cars Part-Time While Saving Lives Full-Time . . . . . . . . . . . . . 34 Attanasio - Don’t Be Content with Sub-Par Online Content . . . . . . . . . . . . 40 Attanasio - What to Do if You Suspect Substance Abuse in Your Shop . . . . . . 50 Chaney - Determining Cash Values for Vehicles, An Inside Look at Mitchell’s Database Amongst Topics Covered at ABAT Event . . . . . . . . . . . . . . . . . . . . . 22 Hey Toby! - Rivets Have Replaced Welding in Many Newer Vehicles — Part 2 . . . . 30 Yoswick - Lots of Variables to Take Into Account When Welding, But Training Need Doesn’t Vary . . . . . . . . . . . . . . . . 46 Yoswick - SCRS Survey, Airbag Testing Technology, Total Loss Pandemic, NSF International . . . . . . . . . . . . . . . . . 38

B2B Automotive’s Michelle Nelson to Present at SEMA . . . . . . . . . . . . . . . . . 27 BASF SEMA Seminars Aim to Help Shops Improve . . . . . . . . . . . . . . . . . . 56 CA Takes Action Against Insurers for Various Acts: Capping Labor Rates, Lowballing, Trade Practices . . . . . . . . . 18 CARSTAR Franchisees Involved in Donations & Fundraisers, Awards & Artwork . . . . 48 Certified Collision Group™ Expands 1stCERTIFIED™ to 26 Shops, 4 States . . 47 Chief Videos Show How to Hold a Vehicle for Sectioning or Pulling. . . . . . . . . . . . 47 DVI BOSS Revolutionizes Aftermarket Automotive Repairs with the New Digital Vehicle Inspection . . . . . . . . . . 58 Honda to Spend $210 Million on New Paint System in Plant . . . . . . . . . . 24 I-CAR® Adds New Vehicle Technology & Trends Course, Updates Existing Brazing & Measuring . . . . . . . . . . . . . . 60 I-CAR® Welding Training & Certification™ Program Now Available Through Career & Technical Schools . . . . . . . . 42 If Auto Injury Claims Frequency Is Falling, Why Are Claims Costs Rising?. . . . . . . 42 Ladies of NHRA Racing to Highlight 2015 SEMA Show Breakfast . . . . . . . . . . . . . 21 Like90 to Present Two New Products at SEMA . . . . . . . . . . . . . . . . . . . . . . . 62 Mike Anderson Outlines ‘Virtual Steering’ Risks for Shops During Talk at Ontario Body Shop. . . . . . . . . . . . . . . . . . . . . . 42 Mitchell International Concludes 2015 Roadshow . . . . . . . . . . . . . . . . . . . . . 51 MSOs, Independent Shops and Businesses Raise Money and Awareness for Breast Cancer. . . . . . . . . . . . . . . . . . . . . . . . . 54 NAPA/Martin Senour SEMA Activities . . . . 56 PPG Presents Brilliant Colors & Colorful People at SEMA . . . . . . . . . . . . . . . . . 60 Progressive Insurance to Fill Nearly 1,400 Jobs in Ohio . . . . . . . . . . . . . . . 38 Quaker State’s ‘Best in Class Challenge’ for High School Students . . . . . . . . . . 56 Ringbrothers to Debut All Carbon Fiber Mustang Fastback & 1965 Mustang Fastback . . . . . . . . . . . . . . . . . . . . . . . 54 Service King Continues to Hire Veterans; Opens First Location in San Diego . . . . 28 Sherwin-Williams Participates in Education Series Sessions at SEMA. . . . . . . . . . . 57 State Farm Surveys Teens About What Would Stop Them from Texting While Driving . . 3 Subaru Sees Record Demand, Plans IN Plant Expansion by 100,000 Vehicles. . 47 Subaru Selects OEC® Collision Parts Ordering and Fulfillment . . . . . . . . . . . . 58 Supreme Court Declines to Hear Antitrust Claims of Predatory Pricing in GM Parts Conquest Program. . . . . . . . . . . . . . . . . 1 Tony Passwater Named Director of Green Service Standards Committee . . . . . . . 58 U.S. Chemical and Plastics Receives Presidental Award . . . . . . . . . . . . . . . . 38 U.S. House Passes Federal Vehicle Repair Cost Savings Act. . . . . . . . . . . . 58 U.S. Will Need To Adopt European Approach To Achieve MPG Targets . . . . . . . . . . . 58 Valspar Automotive Executive Talks Strategy at SEMA. . . . . . . . . . . . . . . . . 27 WIN Announces Record Membership Numbers, End of October Webinar . . . . 52

In observance of National Teen Driver Safety Week, State Farm released the results of a recent survey of young drivers ages 16-19. The focus of the survey was to learn more about their attitudes and behaviors when it comes to distracted driving.

The survey revealed that nearly all teens, over 90 percent, say they understand texting while driving is distracting, yet 44 percent say they do it. When asked to choose the top three things that would deter them from reading or responding to text messages, concern about crashing was the number one answer (51 percent), followed closely by getting caught by police (50 percent).

Besides texting, teens reported searching for music, interacting with a navigation system/GPS, talking with passengers and other activities that could divert a young driver’s attention.

“As nearly all teenage drivers now own smartphones, we must continue our work to understand and address the wide array of distractions

Indexof Advertisers

REGIONAL ABRA Auto Body & Glass Donates Over $12,000 to TN Childen’s Hospital. . . . . 14 Alcoa Celebrates Auto Body Sheet Expansion in TN. . . . . . . . . . . . . . . . . . . 6 All is Not Lost' in Judge’s Dismissal of FL Collision Repairer’s Lawsuits . . . . . 26 Automotive Lift Institute (ALI) and NOCTI Sign Marketing Agreement, Richard Petty Witnesses Agreement Signing at Annual Petty’s Garage Car Show . . . . . . . . . . . . 6 Body Shops Await News About MDL After Florida Case Dismissed, Plaintiff Law Firm Comments . . . . . . . . . . . . . . . . . . 1 Columbus Collision Repair Program Calls for Projects . . . . . . . . . . . . . . . . . . 8 Daimler North America Moving Headquarters to Michigan . . . . . . . . . . 10 Daytona State Adds Evening Courses in Auto Body and Collision Repair. . . . . 10 GA Resident Pleads Guilty to 23 Counts of Insurance Fraud . . . . . . . . . . . . . . . . 10 GCIA Hosted 19th Annual Golf Tournament on Oct. 7 . . . . . . . . . . . . . . . . . . . . . . . . 4 Hit and Run Car Accidents on the Rise in Florida . . . . . . . . . . . . . . . . . . . . . . . . 6 Knox Auto Parts Announces Nashville, TN Acquisition . . . . . . . . . . . . . . . . . . . . 4 Maxwell High Students in GA Start Quaker State Car Restoration Contest . . . . . . . 12 SC Auto Collision Students Refurbish, Design Logo for Vietnam Era Helicopter . 4 Shops in SC Wade through Water Damage in Effort to Save Vehicles . . . . . . . . . . . . 1 Volvo Breaks Ground on First American Factory in SC. . . . . . . . . . . . . . . . . . . . 10

State Farm Surveys Teens About What Would Stop Them from Texting While Driving

Autobody News Box 1516, Carlsbad, CA 92018; (800) 699-8251 (760) 603-3229 Fax www.autobodynews.com Email: news@autobodynews.com

www.autobodynews.com | NOVEMBER 2015 AUTOBODY NEWS 3

SC Auto Collision Students Refurbish, Design Logo for Vietnam Era Helicopter

by Janae Frazier, WLTX

Some Kershaw County high school students are getting the opportunity to work on a living piece of history.

Applied Technology Education Campus’ (ATEC) auto collision students are refurbishing a 1966 AH-1F Cobra helicopter that was used in combat during the Vietnam War. The students are busy at work on the helicopter for an organization called the Celebrate Freedom Foundation (CCF). According to the organization’s website, Celebrate Freedom Foundation is a non-profit educational and historical corporation dedicated to educating children, promoting lasting patriotism and honoring the military — past, present and future.

“Long term, the kids will have such a blast on this, they’ll remember this for years to come,” noted ATEC instructor David Weaver.

Students in Weaver’s class are working on a helicopter named Lena.

They’re enhancing their science and engineering skills, all while touching a piece of equipment pulled right from their history books.

“You see a small hole on one side, and a big hole on the other, and the kids get to understand that that was a bullet

hole, so that’s kind of neat for them,” Weaver explained enthusiastically. “If you’re a gear head, realizing that you’ve got a 1200 horsepower jet engine underneath the hood, you know

Kershaw County students work on Lena.

Credit: WLTX

that’s kind of cool too.”

The project is not only cool, but honorary too. Students are working against the clock, trying to get the helicopter completed by November. US Army generals will come to check out

GCIA Hosted 19th Annual Golf Tournament on Oct. 7 On Wednesday, October 7, the Georgia Collision Industry Association (GCIA) hosted their 19th Annual Golf Tournament at the Trophy Club of Atlanta in Alpharetta, GA. Registration for the four-man scramble began at 9am with tee-off at 10AM and lunch served at

A multitude of industry vendors showed their support for GCIA by sponsoring the event. 3M sponsored the beverage cart, and Valspar/C&D contributed lunch for participants. This year’s Gold Sponsors were Akzo Nobel/LKQ, Axalta, BASF, FinishMaster, PPG and Single Source. Hole sponsors included Three Eaves Realty,

GCIA golf tournament attendees enjoyed beautiful weather while hitting the Trophy Club of Atlanta golf course

ACS of Georgia took home first place this year

by Chasidy Rae Sisk

noon. Howard Batchelor, Executive Director of GCIA, said it was a beautiful day of golf for over 80 attendees.

Event participants enjoyed an opportunity to network with their peers while indulging in the beautiful weather and receiving a chance to win over $1000 worth of door prizes. The winner of this year’s tournament was ACS of Georgia, with Dempsey Body Shop coming in second and Service King’s team taking third place.

Willard Wrecker Services, ACS, Computer Logic, Concierge Insurance Group, Ed Voyles Group, Infiniti of Gwinnett, Sports & Imports, Subaru of Gwinnett, Troncalli, and All Star Auto Lights South. Batchelor states, “If it wasn’t for our sponsors this year, we would not have been able to put this event on.”

GCIA PO Box 1252 Cumming, GA 30028 www.gcia.org

4 NOVEMBER 2015 AUTOBODY NEWS | www.autobodynews.com

the finished product. A thought that makes sophomore Jay Murray just a little anxious.

“I think it makes me a little bit nervous and I can see why because you want to do it right, you want to make them proud and you want to do it in a way that represents them,” Murray explained.

Graphics communication students will design and send several graphic options of a Bengal Tiger paint scheme to CCF and US Army several graphic options for approval. The school’s welding department is getting involved as well by creating the fenders for the helicopter.

After the refurbished helicopter is presented to army generals, the plane will be taken to different schools and air shows all over the nation.

The students will receive commemorative certificates signed by the generals recognizing their achievement.

We would like to thank WLTX for reprint permission.

Knox Auto Parts Announces Nashville, TN Acquisition

Knox Auto Parts of Knoxville, TN, a Team PRP facility, announced on September 28 its acquisition of Express Auto Recyclers in LaVergne, TN, just outside of Nashville.

“Having a footprint in the Nashville Metropolitan market has been a part of our strategic plan for a long time now,“ stated Tom Denton, one of three brothers who own Knox Auto Parts. “We are very pleased that we were able to expand into the Nashville area with a great company like Express Auto Recyclers. They have built a very nice business, and since they are also a Team PRP facility, it was a natural fit for them to come under the Knox Auto Parts brand.”

Express Auto Recyclers will continue to own and operate the other divisions of their company—Express Pull-N-Save, Express Scrap, and Harris Scrap, all located in LaVergne and Lebanon, TN. “Nashville’s growth is red-hot right now, and we are proud to be a part of this flourishing city,” said co-owner, Jim Denton, who will be heading up the Nashville facility. “We are super excited about this opportunity.”

Team PRP is a national network of over 130 independent parts.

www.autobodynews.com | NOVEMBER 2015 AUTOBODY NEWS 5

Hit and Run Car Accidents on the Rise in Florida

Hit and run car accidents in Florida have been increasing over the past two years, according to the Florida Highway Patrol (FHP). FHP reported there were 80,000 hit and run crashes in Florida in 2014, an increase of seven percent from 2013. Those involving fatalities jumped 23 percent from 2013 to 2014. Almost half of 2014 fatalities were pedestrians, an increase of 17 percent from 2013. Overall, a quarter of all accidents are hit and run crashes.

“Drivers who leave the scene of an accident are just making things worse for themselves,” said Robert Joyce, a Tampa car accident attorney with Joyce & Reyes. “By leaving the scene, in addition to the consequences of the accident itself, they may have now committed a felony and face criminal charges.”

According to ABC News, there were 28 hit and run accidents in Tampa, FL, in the past year and a half. A driver was recently sentenced to 35 years in state prison and 15 years probation for a hit and run crash in St. Petersburg, Florida, that killed three people. Law enforcement authorities said that hit and run drivers are often apprehended through the use of police investigative techniques, including canvassing of auto body shops.

Automotive Lift Institute (ALI) and NOCTI Sign Marketing Agreement, Richard Petty Witnesses Agreement Signing at Annual Petty’s Garage Car Show

Automotive Lift Institute (ALI), the in- my pleasure to help educate technicians dustry association focused on vehicle about lift safety for the past nine years,” lift safety, and NOCTI, which creates he said. “I look forward to the addicustomized and standardized creden- tional exposure this agreement with tialing solutions for secondary and post- NOCTI will provide to ALI’s lift safety secondary career and technical message and Lifting It Right.” education programs, have agreed to work together to promote NOCTI’s automotiverelated credentials and ALI’s Lifting It Right online lift safety training course. Representatives of the two organizations signed a memorandum of understanding during the annual Petty’s Garage Car Show presented by ALI in Randleman, North Carolina, in October.

Richard Petty witnessed the signing of an agreement between Under the agreethe Automotive Lift Institute (ALI) and NOCTI in his office during ment, NOCTI will help the Petty’s Garage Car Show presented by ALI promote Lifting It Right, an interactive, online vehicle lift ALI agreed to work with NOCTI safety certificate course hosted by to promote its automotive-related creNASCAR legends Richard and Kyle dentials, such as Automotive TechniPetty. Richard witnessed the agree- cian – Advanced, Collision Repair, ment signing in his office. “It has been and Heavy Equipment Maintenance

Alcoa Celebrates Auto Body Sheet Expansion in TN Lightweight metals leader Alcoa (AA) has completed an expansion at its Tennessee facility dedicated to supplying aluminum sheet to the automotive industry. The plant will provide aluminum sheet to automakers that include Ford Motor Company, Fiat Chrysler Automobiles and General Motors.

“Automakers are demanding lighter, stronger materials that improve the performance of their vehicles and Alcoa is at the forefront of capturing that demand,” said Klaus Kleinfeld, Alcoa chairman and CEO. “Through our capacity expansions in Tennessee and Davenport, and breakthrough technologies like the Micromill™, we have cemented Alcoa’s position as the premier partner to the automotive industry as it turns to aluminum.”

The $300 million project in Tennessee—which began customer shipments earlier this month—is Alcoa’s second major automotive expansion in North America backed by longterm customer contracts. The first, in Davenport, IA, reported record volume of automotive sheet shipments in the second quarter of 2015, up approximately 200 percent from the second quarter 2014.

According to Ducker World-

wide, the amount of aluminum body sheet content in North American vehicles is expected to grow by three times from 2012 to 2015 and increase elevenfold by 2025 from 2012 levels.

Alcoa estimates that it will grow its automotive sheet revenue approximately sixfold, from $229 million in 2013 to $1.3 billion in 2018.

The state-of-the-art facility is equipped with rolling mill technology that allows it to switch production depending on changing market demands, moving between automotive and can sheet production. The location also features a large recycling facility for automotive scrap that offsets expenses, eliminates waste for automakers, lowers operational cost and reduces Alcoa’s carbon footprint.

The expansion created approximately 200 full-time jobs.

“We want to thank Alcoa for this project and the 200 new jobs in Blount County,” said Tennessee Governor Bill Haslam. “When a world renowned company like Alcoa expands here in Tennessee, it shows we can compete in the global marketplace, and it strengthens Tennessee’s continued growth as a leading automotive manufacturing state.”

6 NOVEMBER 2015 AUTOBODY NEWS | www.autobodynews.com

and Repair.

“We believe this is a great partnership that will enhance the skills training of anyone working with any sort of vehicle—from motorcycles to big rigs—and more importantly, it will help keep technicians safe,” said John C. Foster, Ph.D., president and CEO of NOCTI. “We also look forward to building on this initiative with our friends at ALI.” R.W. “Bob” O’Gorman said the agreement is a natural fit between two organizations due to their mutual interest in technical education.

“Of course, Dr. Foster and I can’t take all the credit,” O’Gorman said.

“NOCTI-affiliated instructors have been reaching out for several months to encourage a working relationship at the national level. The more we looked at it, the more we were convinced that it just made sense for the instructors who need this course and for the technicians who will enter the industry in the future.”

For more information about ALI, visit www.autolift.org or call 607-7567775. To learn more about NOCTI, visit www.nocti.org or call (800) 3346283.

www.autobodynews.com | NOVEMBER 2015 AUTOBODY NEWS 7

3M Car Lovers Dream Trips Give Shop Owners and Distributors Exclusive Behind-the-Scenes Visit With the Cars and Stars in NC and CA Fifteen body shop owners and distributors who participated in the 3M Summer Savings Promotion visited NASCAR country in Charlotte, NC. The winners, who purchased featured 3M collision repair products and entered their redemptions online, were selected randomly to go on the

Evernham himself.

Day two started with a competitive session of go-kart racing at Victory Lane Karting Center, followed by a visit to Charlotte Motor Speedway. Then it was off to nearby Hendrick Motorsports, where Rick Hendrick opened up his private museum

visit to the NASCAR Hall of Fame in downtown Charlotte.

More lucky customers experienced a West Coast “Car Lovers Dream Trip” in Los Angeles. Winners of the West Coast trip met legendary car designer, Chip Foose, and took a tour of his shop. They were treated to a

Jeff Gordon welcomes guests to Charlotte, NC for East Coast Car Lovers Dream Trip

East Coast Car Lovers Dream Trip guests get an exclusive tour guided by Ray Evernham of his personal car collection

Chip Foose give a behind the scenes tour of his shop to West Coast Car Lovers Dream Trip guests

“Car Lovers Dream Trip” in October.

The Charlotte trip started with a surprise visit from four-time NASCAR Champion, Jeff Gordon, driver of the No. 24 3M Chevrolet. Gordon talked with and took photos with the guests.

Then it was off to Ray Evernham Enterprises for a tour of the car collection and museum by (another surprise) Ray

for an invitation-only look at his private car collection. That was followed by an exclusive tour of the Hendrick Motorsports campus, with a behindthe-scenes look at the chassis, fabrication, CNC and engine shops, along with an exclusive tour of the 48/88 and 24/5 shops. On day three, there was a

8 NOVEMBER 2015 AUTOBODY NEWS | www.autobodynews.com

tour of the Marconi Automotive Museum, and visited Auto Club Speedway to drive racecars with the NASCAR Racing Experience. West Coast winners also had dinner from awardwinning painter and fabricator Rich Evans of Huntington Beach Bodyworks.

Columbus Collision Repair Program Calls for Projects

Coffeyville Community College Collision Repair program at the Columbus campus in Kansas is looking for late model vehicles, 12 years to current, for student learning projects in the collision repair shop.

The Columbus CCC Collision Repair is a NATEF certified program, using I-CAR curriculum. Through lecture, demonstration, and student participation in actual repair of damaged vehicles, CCC students gain a thorough understanding of modern automobiles, repair methods, and the equipment needed to restore damaged vehicles to original manufactures specifications.

Hal Daniels, program instructor stated, “Our goal is to teach students strong collision repair skills, while being helpful to the community. Examples are small jobs such as door, fender and bumper repair. We do not take insurance work, restoration or full vehicle paint jobs. Since the projects are for student learning, customers need to expect for the vehicles to be in the shop for a longer period than professional shops.”

If you have a vehicle in need of repair or for more information, call 620-429-3896 or 620-429-3283, or stop by at 509 W Elm, Columbus KS.

www.autobodynews.com | NOVEMBER 2015 AUTOBODY NEWS 9

GA Resident Pleads Guilty to 23 Counts of Insurance Fraud

Georgia Insurance Commissioner Ralph Hudgens announced on September 14 that a Bibb County resident was sentenced for multiple counts of insurance fraud.

William Emerson Scruggs, 54, pled guilty to 23 counts of insurance fraud. Bibb County Superior Court sentenced Scruggs to three years confinement to be served with a separate federal incarceration and 17 years of probation following the confinement. Scruggs must also pay $12,240 in restitution and perform 170 hours of community service.

The sentencing stems from a July 2014 investigation led by Hudgens' Fraud division that found Scruggs, who owned Diamond Auto Painting, aided former insurance adjuster Patrick Dixon with the generation of false auto repair claims.

Dixon is awaiting trial.

“I’m glad that the court appreciated the severity of Scruggs’ fraudulent actions. I agree with the sentence of confinement, probation, and most importantly restitution for the victims,” said Hudgens.

www.autobodynews.com

Volvo Breaks Ground on First American Factory in SC

Volvo Cars of North America President and CEO Lex Kerssemakers, South Carolina Governor Nikki Haley and other key public officials officially broke ground on Volvo Cars’ first American factory in Berkeley County, South Carolina. Construction has now begun on the factory site, which will be capable of producing up to 100,000 cars per year.

Upon opening, the Berkeley County, SC factory will be the global production home of the all new S60 Sedan, which is currently under development at Volvo Car Group headquarters in Gothenburg, Sweden.

American-built S60s will be exported around the world through the Port of Charleston, along with another model yet to be determined. The first South Carolina-built Volvos are expected to roll off the assembly line in late 2018.

Volvo Cars estimates that the factory will employ up to 2,000 people over the next decade and up to 4,000 people in the longer term. An economic impact analysis compiled

by Dr. Frank Hefner at the College of Charleston estimates that, for an initial 2,000 direct jobs, more than 8,000 total jobs would be created as a result.

Daytona State Adds Evening Courses in Auto Body and Collision Repair Car buffs looking to break into the auto collision repair industry can now get their training during evening classes at Daytona State College in Florida beginning in January 2016.

The new night courses leading to a vocational certificate in Auto Body and Collision Repair will be offered at Daytona State’s Advanced Technology College (ATC) in Daytona Beach.

“Through our advisory committee network, graduates are being placed at dealerships and independent repair facilities from New Smyrna Beach to DeLand and Bunnell,” said program manager Gene Deyo. “For anyone interested in cars and trucks, the collision repair industry offers an excellent opportunity to work with your hands on all different types of vehicles, doing what you love, with the potential for very good earnings.”

The one-year program is open to high school, college-level and adult students, particularly those interested in preparing for I-CAR and ASE (Automotive Service Excellence) certification tests, including the ASE B2 exam (painting and refinishing), which is included with tuition and can be taken on-site.

Students will receive hands-on training in areas that include unibody

and frame damage analysis, refinishing, collision repair, welding repair, metal straightening and body filling, modern painting processes and more.

The program is accredited by the National Automotive Technicians Education Foundation (NATEF). Financial aid and scholarships are available.

Deyo said 90 percent of graduates land jobs with local dealerships and independent repair facilities. Nationally, average wages for collision repair experts range from $26,000 annually for entry-level workers to $70,000 and higher for those with experience.

“Our advisory committee members report paying wages of $75,000 to $100,000 for topnotch painters and body repair technicians,” said Deyo.

“At the same time, there’s a lack of trained technicians—a worsening trend as boomers in the trade retire.”

Daytona State has been recognized as a leader in higher education many times, most recently by U.S. News & World Report, which ranked it among the Top 10 Best Online Bachelor’s Programs in the U.S. in 2015, for the third year.

For information, contact Deyo at (386) 506-4169 or DeyoE@Daytona State.edu.

Daimler North America Moving Headquarters to Michigan

Daimler North America Corporation, the holding company for all of the company’s business units in the United States, will move its headquarters to Michigan from New Jersey, Gov. Rick Snyder announced as he completed an investment mission trip to Japan and Germany.

“Michigan is the world’s automotive leader, and Daimler’s decision to increase its presence in state is another indication that we intend to hold that position for generations to come,” Snyder said. “This company has long been a valued member of our business community. Michigan is leading the United States in creating new auto jobs and our leadership extends across all parts of the industry—manufacturing, R&D, engineering and technology development.”

After meeting with Daimler executives at the 66th Frankfurt Auto Show, Snyder said the headquarters relocation will bring 30 jobs to Michigan in central office functions including treasury, legal, accounting and executive staff.

Daimler is an historic automaker with roots tracing back to the invention of the car. Today, it manufactures the premium Mercedes-Benz line of vehicles. Daimler’s Michigan operations currently include Mercedes-Benz Fi-

nancial Services headquarters in Farmington Hills, Detroit Diesel in Redford Township, and Mercedes-Benz Research and Development in Redford and Ann Arbor.

Snyder also announced Michigan is expanding its international presence with the opening of a Michigan Europe Center to promote trade and export development between the state and European markets.

“Having a European center will help Michigan businesses by expanding and strengthening partnerships and business opportunities between our state and European nations,” Snyder said. “This new venture will help promote Michigan-made products while spurring investment to enhance our engagement in the $17.6 trillion European market, creating more and better jobs here at home.”

With offices in Berlin and London, the center will promote and assist export trade development. Teams of in-market specialists will assist Michigan companies with research, market entry strategy, matchmaking, regulatory issues and trade mission meeting programs. With an office in Europe, Michigan small-to-medium enterprises will have easier access to customers in the 28 European Union countries.

10 NOVEMBER 2015 AUTOBODY NEWS | www.autobodynews.com

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Maxwell High Students in GA Start Quaker State Car Restoration Contest

by Keith Farner, GwinnettDailyPost.com

The challenge was rolled out on October 13 in front of a group of some of the best students at Maxwell High School of Technology.

Take a 2003 Chevrolet Impala with 155,000 miles on it — valued at $3,000 — and turn it into an awardwinner. The silver sedan was introduced to 14 Maxwell students who were hand-picked to participate in a nationwide vehicle restoration contest put on by Quaker State. The school also conducted a baseline horsepower test on a portable dyno for a pre-competition starting point.

“It’s more fun to get the experience and also to represent Maxwell,” senior Brandon Szczesny said. “It’s going to be more fun than it is work.”

Added junior Layla Ponce-Pena, “I don’t think we look at it like work. I think we look at it like the experience of learning and developing our teamwork.”

The car was purchased and donated to Maxwell by Quaker State from a “buy here, pay here” lot in Conyers.

On their initial glance, the students noticed that the car’s headlights would need some work, the driver’s door had a rattle and fluids were needed.

Maxwell’s group now has six weeks to restore the Impala, and will

be judged on engine maintenance, performance and creativity, interior and exterior appearance and horsepower.

The students from across Gwinnett are enrolled in automotive services, collision repair and maintenance and light repair classes.

Maxwell High School of Technology Jesus Cortes, a Berkmar High School senior, looks over a 2003 Chevrolet Impala with 155,000 miles on it, valued at $3,000, on Tuesday.

Cortes and his classmates will restore the car in the next six weeks and compete against four other high schools across the country in a contest put on by Quaker State.

Credit: Keith Farner

“The first part of the engine part of the challenge is just maintenance,” teacher Max Chavez said. “It’s, ‘You bought a used car, and you want to make it road worthy.’ So you’re changing the fluids and filters and brakes and making sure it’s road worthy and safe.

From there, the other stuff is creativity, which would kind of mirror a body shop and what kind of cool, custom paint they can do, or an interior shop, and then neat stuff they can do inside.”

It’s a high school version of sorts of the popular MTV show “Pimp My Ride.”

The six-week competition began on Tuesday, and the “Best in Class” challenge includes four other high school auto shop classes across the country.

Chavez said he was contacted in the spring to participate because Quaker State looked for representation from major markets around the country.

“The PR for us and the exposure for them to know what this school is all about, this little hidden gem, and the awesome stuff we do here,” Chavez said. “The thought behind the challenge is give a student a car and $2,000 and see what they can do with it.”

The six-week timeframe is “insanely fast” Chavez said, partially because these students only started the classes to learn these skills about 10 weeks ago.

“Beginner, first-year students, I’ve got to get them to a competitive level,” Chavez said. “It’s intense.”

Students will have creative freedom with guidance from teachers.

“We’re there for professional help,” Chavez said. “If they decide they

want to paint the thing pink, then they can paint it pink.”

While Szczesny said he would defer to a team decision, he wants the car to have an original design, such as flames or Superman.

Each high school team will compete for a custom spread in Popular Mechanics, the opportunity to attend and participate in the December Mecum Auction in Austin, Texas, and prize money and scholarships for their high school.

The competing five schools will receive their vehicle and receive a $2,000 AutoZone gift card to purchase all necessary parts and supplies. Online voting will also be taken into consideration. All schools will be awarded a prize package from AutoZone that includes: • Gold Prize: One $2,000 AutoZone gift certificate to the first place school • Silver Prize: Two $1,500 AutoZone gift certificates each to the second and third place schools • Bronze Prize: Two $1,000 AutoZone gift certificates each to the fourth and fifth place schools All five schools will receive a professional mechanics tool kit from AutoZone for their shop class to further learn about auto maintenance.

We would like to thank GwinnettDailyPost.com for reprint permission.

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Continued from Cover

Case Dismissed

ing this as a delay in the process.”

The Florida lawsuit, including 20 auto repair shops and 39 insurance companies, was filed February 24, 2014. It was the first action filed in the Multi-District Lawsuit, which grew to include two dozen lawsuits and were consolidated for pretrial purposes.

In the case, the Plaintiffs allege that the Defendants, “engaged in an ongoing, concerted and combined intentional course of action and conduct to improperly and illegally control and depress automobile damage repair costs to the detriment of the Plaintiffs and the substantial profit of the Defendants.”

The Plaintiffs also assert that the Defendants engaged in price fixing, compulsory use of substandard parts and boycotting shops that refuse to comply.

Eaves Law Firm filed a Second Amended Complaint Feb. 11, 2015, alleging price fixing in violation of the Sherman Act, boycott in violation of the Sherman Act, tortious interference with business relations, and quantum meruit.

This is the third time the claims were dismissed; however, this time they were dismissed “with prejuidice,” meaning they cannot be refiled as they were before.

“Based upon a review of the pleadings in this and the other 20-odd cases… the Court finds that giving the Plaintiffs another opportunity to state a claim would be an exercise in futility,” Judge Presnell wrote in the most recent court document.

Eaves said the silver lining is that they will get more clarification from the appellate judge on the other issues of law.

The first step is to file a motion to reconsider, which Eaves said will be done in 10 days. Then the law firm will have 30 days to file a notice that they will appeal, which will most likely take a year.

In the meantime, Eaves Law Firm has submitted amended complaints for the first six lawsuits that were filed, including Florida, Indiana, Louisiana, Mississippi, Tennessee and Utah. (Autobody News will share details about the amended complaints in a followup article) “We think the judge is mistaken, especially about tortious interference,

so we are appealing that ruling,” said Eaves.

Tortious interference occurs when a person intentionally damages the plaintiff’s contractual or other business relationship.

According to court documents, “Tortious interference may be justified where the interfering defendant is not a stranger to the business relationship with which it is interfering… The defendants in this case were not strangers to any business relationships between their insureds and auto repair shops, as the defendants would be paying for the repairs to be performed.

In court documents, Judge Presnell wrote that the plaintiffs relied on the same incidents as demonstrating that the defendants were engaging in a boycott. “However, those incidents are not sufficient to state a claim for tortious interference with a business relationship,” he said.

Another claim involved quantum meruit. Quantum meruit refers to a reasonable sum of money to be paid for services rendered or work done when the amount due is not stipulated in a legally enforceable contract.

Judge Presnell dismissed the claim for quantum meruit, saying “One per-

son should not benefit from the work efforts of another under circumstances where the person doing the work has the reasonable expectation of being paid by the person benefitted, and the person benefitted has a reasonable expectation of paying for the work.”

He added that, “With foreknowledge of the amounts the Defendants were willing to pay, the Plaintiffs could not have had a reasonable expectation of receiving more.”

Eaves said, “We think that shops have the right to get paid for work and have a reasonable expectation to get paid for work that they do.”

The law firm encourages all shops, whether or not they are involved in the lawsuit, to send evidence for the case.

“This industry didn’t get in this shape overnight and it won’t get out of it overnight,” said Eaves.

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www.autobodynews.com | NOVEMBER 2015 AUTOBODY NEWS 13

Safeco, had a State Farm agent on the premise helping to assess vehicles.

“You have to press a little bit more,” said Santoro. “Instead of getting “Half of the road I live on was off work at 6 pm, you have to work till washed away,” he said. “The state is 7 pm. You come in at 8 am instead of saying it may not be restored until 8:30 am; we got to get the vehicles March or April.” done and get them out. These people When we spoke with Santoro on need their cars back and get back to the October 8, the shop was waiting to get rhythm of their lives.” claims processed for the flood damHe said he can’t put a number on aged vehicles. how long it will take for the Palmetto State to make a full recovery, but it’s safe to say things won’t be back to normal for a while.

“The State of South Carolina is doing the best they can,” said Santoro. “About 300 roads have been washed out; right now it’s important to get the infrastructure together in the city; without infrastructure, people can’t get to us to get Cars are stranded in the floodwaters in Columbia, S.C. their vehicles fixed.” on Monday, Oct. 5, 2015 Santoro owned a repair shop “We have about seven to eight in New York for 25 years, so he is no vehicles here that we are working on stranger to weather or how unforgiv[post flood], but we also have our own ing Mother Nature can be. work that we had in before the flood“Predicting weather is not an ing started,” he added. exact science, but we were warned that Caliber Collision, which is a DRP there would be flooding of epic profor State Farm, Liberty Mutual, and portions,” he said. “Some took those

Continued from Cover

SC Flooding

ABRA Auto Body & Glass Donates Over $12,000 to TN Childen’s Hospital

ABRA Auto Body & Glass donated over $12,000 to Monroe Carell Jr. Children’s Hospital at Vanderbilt. The hospital is located in Nashville, Tennessee.

The money was gifted during a check presentation in October, and funds were raised through ABRA’s

programs for patients and parents.

This 271-bed facility offers a special environment for children with health issues ranging from broken bones to heart disease and cancer.

Associate Director of Monroe Carell Jr. Children’s Hospital, Chris Lee said, “We are honored by the continuous support ABRA has shown our hospital. It is generous donations from organizations like ABRA that allow us to identify cures and better treatments for the children in our community, and this donation will help us provide the best possible care to our patients and families.”

Regional Vice President for ABRA Auto Body and Glass, Peterson Santos, said he’s pleased to once again support ABRA Auto Body & Glass raised $12,500 for the this world-class facility. “MonMonroe Carell Jr. Children’s Hospital in Vanderbilt, TN roe Carell Jr. Children’s Hospital fourth annual charity golf outing on at Vanderbilt provides incredible hope August 20th at Gaylord Springs Golf to children and families facing many Links. Over 120 golfers and many injuries, illnesses, and disease. It is with sponsors and volunteers helped make great pleasure that we continue to support this wonderful organization in its the tournament a success.

The hospital will use the gift to mission to deliver the highest quality support lifesaving research and vital medical care to children in need.”

14 NOVEMBER 2015 AUTOBODY NEWS | www.autobodynews.com

and were able to repair a few wrecked vehicles.

St. Andrews Express Body Shop reported no damage to the shop itself.

However, the vehicles that did come in went straight to salvage due to water rising all the way up to the dashboard.

Jimmy Rivers at Used Foreign Car and Summit Collision Ctr Inc. reported no damage.

Autobody News also reached out for comment to State Farm’s South Carolina media representative, Justin Tomczak, who submitted the following statement: “Body shops and car dealerships can expect State Farm to deliver the highest level of service to our customers as we help South Carolina recover from this event. State Farm has deployed estimating and claim handling resources to deliver the highest level of service to our customers as we help South Carolina recover from this event. State Farm agents, agent’s staff, and local employees are also helping customers as we begin the recovery from this event.”

For more information on state road conditions, or other vehicle-related inquiries, please call 1-855-4672368, or visit www.scdot.org.

warnings with a grain of salt, others took them to heart. The ones who took them to heart are the ones who are doing okay.”

Santoro said there were barricades all over the city.

Credit: @chrys_z/instagram

“Right now it’s like a mouse in a maze,” he said. “You’re trying to get him in one end and out the other.”

Santoro said if there is one thing South Carolina residents can take away from this natural disaster, it’s to “listen; heed the warning.”

Broad River Paint & Body Shop, also in Columbia, reported no damage. Despite the fact that most of the staff was unable to make it to work, they stayed open during the hurricane,

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Continued from Cover

Antitrust Claim

parts below ‘average variable cost’ and thereby designed to drive competition out of business.

The initial complaint, filed in October 2012, said the program, which requires dealerships to ‘sell OEM parts below dealer cost,’ is a violation of the Sherman Act, the Robinson-Patman Act (which prohibits anticompetitive pricing) as well as the Louisiana unfair trade practices and anti-trust laws. The suit alleged violations of federal and state antitrust and state consumer protection regulations.

Felder’s alleged that GM and original-equipment parts distributors such as All Star Automotive Group engaged in illegal “predatory pricing” practices to undercut aftermarket prices and drive aftermarket competitors out of business.

The U.S. Supreme Court declined to revive the suit accusing GM of trying to monopolize the collision parts market, rejecting the auto parts retailer’s argument that the Fifth Circuit considered the wrong factors when ruling on predatory pricing allegations.

Felders had told the original Mid-

dle District of Louisiana court that its income fell from a peak of about $3 million in 2008 (before the GM program began) to about $2 million because of GM’s program, which, it argued, could drive Felder’s out of business. But Felder’s also acknowledged to the Supreme Court that LKQ subsidiary Keystone has survived despite the GM competitive pressure.

GM originally gave the dealerships a rebate for the difference between cost and the reduced price charged the auto body shop and tacked on a 14% markup on the original price. GM’s parts normally cost more to consumers than aftermarket parts, but GM said that if All Star and others sold the parts for 33 percent less than their competitors, it would send them a rebate that amounted to a 14 percent profit.

Felder’s filed a petition based on the panel’s holding that a GM rebate for name-brand parts had to be considered when comparing its distributors’ prices to generic competitors’, not just day-of-sale pricing. The Fifth Circuit had already ruled that the rebate kept the transaction from falling below the supplier’s average variable cost and thus wasn’t predatory.

“This case presents a purely legal

16 NOVEMBER 2015 AUTOBODY NEWS | www.autobodynews.com

issue for predatory pricing claims: whether cost … is measured at the point when the consumer’s participation in the transactions comes to an end, or can incorporate post-sale kickbacks from a conspiring supplier,” the petition states.

Felder’s attorneys urged the high court to rule that the appropriate boundary for determining pricing should be when the consumer transaction ends.

“If, at that point, the predatory competitor’s costs are below the price paid by the consumer, then that prong of a predatory pricing claim is satisfied,” it said. “The sale below cost destroys competition, the protection of which is the essence of the Sherman Act.” A Louisiana federal judge said in April that Felder’s failed to define the effective area of competition and didn’t actually allege below-cost pricing that met the Fifth Circuit’s standards. The retailer brought the suit before the Fifth Circuit, claiming that it had alleged specific Louisiana parishes and Mississippi counties in which it competes with All Star and that it had laid out GM’s alleged illegal scheme in detail.

In unanimously upholding the lower court dismissal, the three-judge Fifth Circuit panel ruled that the rebate should be considered as a ‘reduction in

All Star’s cost of acquiring the parts.’

“The rebate undoubtedly affects that bottom line for All Star by guaranteeing that it makes a profit on any Bump the Competition sale,” Circuit Judge Gregg J. Costa wrote in the opinion. “That undisputed fact resolves the case, as a firm that is selling at a short run profit-maximizing, or loss-minimizing, price is clearly not a predator.”

The Automotive Body Parts Association filed an amicus brief in support of Felder’s in May, arguing that the precedential decision will fetter competition nationwide. The association claimed its members will suffer if the ruling is allowed to stand because the decision created an “open ended” and “unclear” rule on how to evaluate predatory pricing claims and allows competitors and suppliers to conspire to eliminate competition without consequence.

“It is not merely competitors that are being eliminated by GM’s ‘Bump the Competition’ program. It is competition that is being eliminated,” the association said in its brief. “The economic harm petitioner is suffering is not limited to its specific geographic market. Rather, the harm is occurring nationwide.”

www.autobodynews.com | NOVEMBER 2015 AUTOBODY NEWS 17

CDI Takes Action Against Insurers for Various Acts: Capping Labor Rates, Lowballing, Trade Practices

by Ed Attanasio

The California Department of Insurance (CDI) recently took action against Allstate Insurance, Sterling Casualty and Alliance United Insurance based on allegations listed in three separate statements of charges and accusations concerning illegal labor rate practices that were allegedly unfair and/or deceptive and based on complaints from body shops throughout the state.

These actions are based on investigations that revealed violations including “Engaging in unfair methods of competition or unfair acts or practices, and other unlawful acts, including arbitrarily capping and denying labor rates without support; failing to send a written denial of a claim; making an offer that is unreasonably low to settle a claim; failing to prepare estimates for an amount that will allow for repairs to be made in accordance with accepted trade standards for good and workmanlike repairs and failing to pay the difference,” based on the statements filed by CDI Attorneys Ramon Cintron and Kevin Bush.

In the action taken against Sterling Casualty Insurance, at least one complaint was received against the company from an unnamed shop in Oxnard, CA. The action against Allstate was based on at least five complaints from body shops, including Collision Concierge in Upland, CA, Autotrends in Oakland, CA, an unnamed shop in Santa Clara, CA and two separate complaints from A&B Collision in Clearlake, CA. The action taken against Alliance United is based on two complaints from one or more unnamed body shops in Oxnard, CA. Co-owners Alvaro Valencia and Bill Stone of A&B have been filing labor rate complaints for more than two years and are pleased to see that action has been taken by the CDI. In two cases, Allstate objected with A&B’s labor rate of $95 and stated that they were not willing to pay more than $75. After the CDI intervened, Allstate increased the labor rate

Free

to $82, still $13 below the shop’s stated labor rate. Allstate had no documentation to justify the lower rate simply saying that it was “over inflated” and that most shops in the area accept the lower rate as reasonable and competitive, according to the Statement of Charges/Accusation filed by the CDI. Bill Stone at A&B Collision hopes that these actions will change the industry for the better. “David Jones is stepping up and representing us, which is excellent,” Stone said. “It took quite a while for these to be filed, because the CDI needs to investigate and build a case, which I understand. We have filed more than 100 complaints with them, because every time it happens, we’re going to complain. 96% of all the insurance companies we work with play fair and that’s all we want. We’re in the only business in this country where someone can walk in and say we’re not going to pay your rate and here is what we’re going to pay. The insurance companies have all the clout and the power and we’re just one shop in a small town. It’s always been a David vs. Goliath situation, but now we have someone on our side, finally.

It’s a big deal, that’s for sure.”

Stone says he is tired of wrestling with insurance companies over what he feels is a very fair labor rate. “We’re not trying to make a killing, we just want to be paid what we deserve,” he said.

“They try to cut costs and question our rates for being inflated. They have no survey information to back it up, they just push it on us and what can we do?

They will claim things like a ‘basecoat reduction’ and things like that—which I think must be a phrase that was created by the insurance industry.”

Another complainant in the action vs. Allstate is Douglas Marshall of Autotrends in Oakland, CA. He has filed approximately 50 complaints in the last three years and is also happy to see these charges.

“This is a one step in the right direction and something that has been needed for many years,” Marshall said.

“We’ve been filing complaints every week, and now we’re seeing the re-

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18 NOVEMBER 2015 AUTOBODY NEWS | www.autobodynews.com

sults. By keeping good records and documenting everything, we’re able to make our case in every situation. Commissioner Jones is doing all of the things he promised he would and that’s why he’s the best we’ve ever had in that office.”

Tony Cignarale, CDI Deputy Commissioner of Consumer Services and Market Conduct weighed in about the three enforcement actions. “CDI is not able to comment on any ongoing investigations or complaints. However, in general, the department investigates and attempts to resolve each complaint it receives. Each case has a different set of facts and involves different insurance companies and different types of disputes. Therefore, each case may have different results.

CDI has been able to resolve many of the complaints filed with additional payments to consumers and to repair shops. In 2014 the Department received more than 175,000 calls from consumers and helped recover over $54 million in claims and premiums.

“In some cases, where insurer practices caused the dispute, we were successful in getting insurers to make

changes to the systems, processes, or labor rate surveys so that future claims are handled reasonably and in a fair and equitable manner, Cignarale explained. “In those cases where CDI alleges that insurer practices are in violation of law, each case must be investigated and evidence must be obtained that would support taking enforcement action. The three cases noted were examples of the result of these types of investigations.”

Penalties in each action are the same—an Order to Cease and Desist from engaging in unfair acts in violation of CIC Section 790.03, including civil penalties not to exceed $5,000 for each act or if the act or practice is willful, not to exceed $10,000. For acts in violation of CIC Section 704(b), suspension of each insurer’s certificate of authority for up to one year, or a $55,000 fine in lieu of suspension.

Each insurance company in question can either accept the monetary penalties associated with each alleged action or a have their case heard at a hearing held at a date to be determined in the CID’s Office of Administrative Hearing in Los Angeles.

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Continued from Cover

LA Commissioner

are able to do what they want. Last year, 3600 complaints were filed, but no corrective actions were taken, compared to neighboring states who impose penalties to force insurance companies to play fair.”

Parker recognizes that the McCarran-Ferguson Act allows for price fixing if regulated by a state official, but he objects to this being regulated by someone whose campaign has been financed primarily by the insurance industry. He observes that the insurance industry made $44 billion in net profit in 2005 which was the year of Hurricane Katrina, the biggest national disaster in U. S. history, and $64 billion in 2006, and while other states’ insurance rates decrease, Louisiana’s rates continue to rise faster than the rest of the nation. Although over 100 insurance companies write policies in his state, five major companies enjoy the majority of the market, so smaller companies can’t compete. The insurance companies want to save money to increase their profits, but they don’t pass it on to consumers. This is evident by the high cost of insurance in Louisiana.”

If elected as Insurance Commissioner, Parker hopes to bring fair regulation back to Louisiana, which, according to the Consumer Federation of America, doesn’t seem to exist. He wants to lower rates. He also plans to educate shops and consumers who are being mistreated by insurers.

“I’ve talked to shops all over the nation, and we’re tired of insurance companies running our businesses.

This shouldn’t be happening in America, and we wouldn’t be having these problems if the government would do the right thing. Politicians don’t tell the whole truth about what they’ll do in office so we should give someone else a chance. The definition of insanity is electing the same people and expecting different results. We need to put working class people in office.”

With over 30 years’ experience in collision repair, Parker has experienced the relationship between shops and the insurance industry firsthand.

He understands “how the game is played. You need a conscious and a desire for people to be treated fairly to run an insurance department. For years, insurance companies have steered against the shops trying to protect consumers, yet we’ve stayed in business. I can’t

imagine better qualifications than that.”

In order to raise funds, Parker has been appealing to body shops and consumers and even selling raffle tickets.

John Mosley, a Mississippi body shop owner who unsuccessfully ran for the position of Mississippi Insurance Commissioner, commented on the “Louisiana Voice” post, pledging $500 to Parker’s campaign and encouraging repairers to support Parker’s efforts to become Insurance Commissioner.

“His victory has the potential to set up a chain of events that could change the insurance industry in every state...

Make no mistake, the insurance industry knows what Matt’s success will mean nationwide. Our industry knows it as well. The question is, who will step up and stand with Matt on behalf of consumers and repairers nationwide? I am sending Matt a donation of $500 today. If 1000 shops, 20 from each state, would do that or more, Matt could win,” said Mosley.

Parker feels compelled to stand up for what’s right because “when good people stand idle, evil takes over.”

He is hopeful that his campaign will be successful and he can effect meaningful change for Louisiana consumers.

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ASA-Florida has rejoined the Automotive Service Association (ASA) as an affiliate.

A renewed surge of interest from local shop owners in Florida was the impetus for ASA-Florida rejoining the national organization, according to the ASA. With ASAFlorida, the ASA now has 15 affiliates across the U.S., all operating as individual associations with ASA National, it said.

“We have aggressive growth plans, and Florida was one of our primary target markets,” said ASA President/Executive Director Dan Risley. “Adding this state affiliate with its large base of existing ASA National members will make this a powerful group.”

ASA-Florida expects an initial membership of 170 auto repair shops, according to ASA Vice President Tony Molla.

For more information on ASAFlorida, contact Molla at tony@ asafl.org or call (813) 361-1499.

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Ladies of NHRA Racing to Highlight 2015 SEMA Show Breakfast

The 2015 NHRA Breakfast at SEMA will celebrate the success of women in drag racing. Featured drivers will include Erica Enders, Courtney Force, Alexis DeJoria, Leah Pritchett and legendary Shirley Muldowney.

The popular annual event has showcased many of NHRA’s legendary drivers, team owners and other characters within the sport. NHRA will bring together some of its most successful women in the NHRA Mello Yello Drag Racing Series and they will discuss Shirley Muldowney their memories and legacies.

Enders is the defending Pro Stock world champion, having won her title in over Jason Line at the season-ending Auto Club NHRA Finals. The win made her only the third female driver to win an NHRA professional championship. She has 19 career victories, including this year’s Chevrolet Performance U.S. Nationals at Indianapolis, which puts her second on the all-time wins list by women behind only Pro Stock Motorcycle’s Angelle Sampey.

Force, the youngest daughter of 16-time Funny Car world champ John Force, is creating her own legacy in Funny Car. She has seven career victories, making her the winningest female Funny Car driver ever. Force is also the only female Funny Car driver to record four wins in a season. Her biggest win came in 2013 when she won the season-opening Circle K NHRA Winternationals. Force was also the 2012 Automobile Club of Southern California Road to the Future Award winner.

DeJoria has also made a name for herself in the Funny Car ranks. The daughter of Paul Mitchell Hair Care Products and Patron Tequila owner John Paul DeJoria, DeJoria is a threetime winner in the Mello Yello Series.

She made history in 2014, becoming the second female in Funny Car to win the Chevrolet Performance U.S. Nationals in Indianapolis. DeJoria also became the Alexis DeJoria first Funny Car female to run a sub-three-second pass, achieving the feat at the season-opening event in Pomona in 2014.

Pritchett is a name to watch in the future in Top Fuel.

She has started to make consistent runs on her parttime team. She reached her first career final this year in Atlanta and was narrowly Leah Pritchett defeated. A former Nos-talgia Funny Car world champion and a junior dragster racer, Pritchett is on track to become a major player in NHRA Drag Racing.

Muldowney is a name that will forever be etched in the history of motorsports. Racing in a time when a woman in drag racing was nonexistent, Muldowney rewrote the rule book of successful women in racing. She scored Erica Enders three world championships and 18 career victories, cementing her legacy alongside the greats of “Big Daddy” Don Garlits, Don “The Snake” Prudhomme and Kenny Bernstein.

The NHRA Breakfast at the

SEMA Show will be held Wednesday, November 4, from 7:30 – 9:00 a.m. at the Westgate Las Vegas Resort and Casino (formerly the Las Vegas Hotel and Casino [LVH]) Paradise Events Center South. The NHRA Breakfast is open to all registered SEMA Show attendees. A continental breakfast will be served.

The panel will be moderated by Courtney Force longtime NHRA announcer Bob Frey. Following breakfast, all panel guests will be at the NHRA Booth signing autographs and handing out limited-edition autograph cards from 10:00 – 11:00 a.m.

DeJoria’s Patron XO Cafe Incendio Toyota Camry Funny Car will also be on display at the booth.

This event is open to all registered SEMA Show attendees at no cost; however, tickets are required. To order your event ticket or register for the show, visit the SEMA Show website and click “Add Event Tickets.”

www.autobodynews.com CHECK IT OUT!

www.autobodynews.com | NOVEMBER 2015 AUTOBODY NEWS 21

Industry Overview with Janet Chaney

Janet Chaney has been a long-time contributor to Autobody News. She is a former body shop owner and now owns and operates Cave Creek Business Development. Chaney supports many body shop associations and looks after her clients from the Bitterroot Valley in Montana. She may be reached at jchaney.cavecreek@gmail.com

Determining Cash Values for Vehicles, An Inside Look at Mitchell’s Database Amongst Topics Covered at ABAT Event The Auto Body Association of Texas is focused on their future and saw close to 100 attendees participate in their Collision Industry Day, September 25 in downtown Fort Worth, Texas.

The meeting room was lined with sponsors providing support to the

A full house for the Auto Body Association of Texas

Texas collision industry and there was not an empty seat to be had in the classroom. The group was highly energized and welcomed the speakers with rapt attention.

“Our main objective in an event like this is to ensure that everyone who attends gets valuable information they can take back with them,” said Burl Richards, ABAT’s president. “I asked for a ‘show of hands’ from everyone that felt this was a worthwhile event and it was instant and unanimous; everyone immediately raised their hands!”

Mike Anderson of Collision Advice opened the day with, “It is the intent of my heart to help you win.”

Anderson’s four-hour presentation hit the hottest industry trends and critical basic management tools. His message spoke loudly of making more gross profit by: ▪ Zero to Hero – train people faster by developing a training matrix and calendar ▪ Make your customer experience an event—using extraordinary service, speed and accuracy Always ask yourself these four questions: • Is it required?

• Is it included in any other labor operation or is it a separate operation?

• Is there a pre-determined operation in the database?

• If not, what is it worth?

He showed shops where to get substantive data to answer these questions.

“We cannot use the insurance company as an excuse for our ignorance,” he emphatically said. In closing, Anderson gave his business card and contact information to everyone in the room and said, “TAN – Take Ac-tion Now!”

After a Texas barbecue networking lunch, Robert McDorman of Vehicle Value Experts from Beaumont, Texas spoke about helping the consumer. McDorman is a third-party appraiser who assists Texas consumers in finding the actual cash value for their vehicle after an accident. This may save vehicles from being a total loss when they are economically repairable by confirming the value of the vehicle. His consumer-based business focus is on diminished value claims, total loss value assessments

He said that he wanted to share information with shops about presumptive value versus factual vehicle value, diminished value and how the two will build more net profit to a shop’s bottom line and stronger customer satisfaction and loyalty.

Wayne Krause, Mitchell International’s manager of editorial content, gave the crowd a great inside look at the database that fuels their estimates. His industry knowledge and estimating expertise brought a deeper understanding to this audience of the inner workings of creating the database that is so important to their business. Krause showed a multitude of resources that Mitchell uses to keep their database current. They are actively working with manufacturers, “We are writing our database as the manufacturers are building the cars,” Krause said. The audience also learned that Mitchell is the only information provider that does time studies, inviting Texas shops to be part of the time study process. Krause’s pres-

entation opened the eyes of many in the audience as to the technical information and accuracy of times provided in the Mitchell database. “If you don’t think a time is correct,” Krause states, “Call me and let’s talk!” He gave his phone number to the crowd and is looking forward

(l to r) Body Association of Texas President Burl Richards speaks with Mike Anderson at the September 25th event in Fort Worth

to great conversation coming from Texas.

“This is the last of the great American family industries,” opened Frank LaViola of Enterprise Rent-A-Car. See Cash Values, Page 35

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Auto Body Association of Texas Vice-President Brandon Dodd talks with a seminar attendee

and auto appraisals.

“My message was designed to help shops realize that the value of the vehicle can be adjusted upward to the proper fair market value through the appraisal clause,” said McDorman.

“When the proper fair market value is used by the insurance company there will be less vehicles totaled out and more vehicles repaired, thus increasing body shop profit.”

22 NOVEMBER 2015 AUTOBODY NEWS | www.autobodynews.com

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Refinish Distributors Alliance Fall Membership Meeting in TN RDA held their Fall Membership Meeting October 5-7 at the Gaylord Opryland Resort & Convention Center in Nashville, Tennessee. They had record attendance. The three days included a lineup of speakers, including Mike An-

but survive. He talked about utilizing different industry resources that provide data for bench-marking from companies like CCC One and Enterprise to using reputational intelligence and running local performance groups.

RDA held their fall membership meeting in October at the Gaylord Opryland Resort & Convention Center in Nashville Tennessee

derson from CollisionAdvice, and Gene Marks from The Marks Group.

Members and manufacturers were also able to enjoy a taste of Nashville with a tour of the Grand Ole Opry and night out at the Wild Horse Saloon.

Anderson opened the meeting with a presentation and workshop that addressed the critical value-added tools that distributors must provide their collision shops to not only thrive,

Kevin Bohte from Mike & Jerry’s said, “Overall, the best member meeting I have attended. We are already working on our ‘toolbox’ to differentiate ourselves from the competition.

Thanks RDA!” Tom Smetanka from Central Paint said, “This was an excellent meeting with excellent content, which I will begin to use immediately. Mike Anderson gave us so many value-added tools.

Honda to Spend $210 Million on New Paint System

I am going to work with BASF to put together a performance group with my customers and also utilize CCC and their information with my customers.”

Chris Gardner from Autobody Supply said, “By far the best meeting we have had. Every speaker had relevant and enlightening content. There were so many take aways from value added programs like CCC One for the shops, to understanding health care and preparing on how to service the MSO’s.

Executive Director Robert McKenzie Jr. said, “The objective of our meeting was to provide relevant information and takeaways that the members can implement and will make a difference in their business.”

RDA/IMPACT is the largest national group of refinish jobbers dedicated to providing quality services and products to their collision shops. RDA has 19 members, representing over 200 locations. Members service over 4,000 collision centers throughout the United States. They represent a crosssection of all major refinish brands and do over $475 million in sales as a group, comprising around 17 percent of the refinish business nationwide.

Those interested in joining RDA/ IMPACT, contact Robert McKenzie, Jr. at 731-217-9081 or via email at: robertemckenzie@me.com.

Honda of America Mfg., Inc. announced in September a $210 million investment in a new paint line at its Marysville Auto Plant (MAP) in Ohio—Honda’s first and largest auto plant in North America.

The new MAP Line 1 paint facility will utilize numerous new technologies to reduce energy use, water use and chemical emissions from the vehicle painting process while at the same time, improve the quality of Honda and Acura vehicles produced at MAP. When complete, the company said the new paint shop will be the most energyefficient paint line in Honda’s U.S automobile production network. Auto body painting can account for upward of 60 percent of an automobile plant’s total energy use.

“Honda is committed to delivering products that have outstanding quality and low environmental impact,” said Tom Shoupe, executive VP and COO of Honda of America Mfg., Inc. “With this new investment, our Ohio operations are once again raising the bar for quality and environmentally responsible manufacturing operations.”

Construction will begin in Dec. and is slated for completion in Dec. 2017.

ANSI Accredits ALI Lift Inspector Certification Program

The Automotive Lift Institute (ALI) Lift Inspector Certification Program has earned accreditation from the American National Standards Institute (ANSI), providing assurance that the program conforms to vehicle lift safety standards currently in place and all conformity assessment requirements for bodies certifying products, processes and services as defined in ISO/IEC 17065.

Awarded Sept. 14, the accreditation is the result of a detailed analysis and a months-long evaluation by ANSI auditors that examined the Lift Inspector Certification Program’s materials and processes, as well as ALI’s policies and procedures.

The ALI Lift Inspector Certification Program qualifies and certifies inspectors who demonstrate that they are capable of properly inspecting any type of vehicle lift. Since the program was launched in the fourth quarter of 2012, more than 350 inspectors have earned certification. More than 400 additional inspectors are currently working their way toward certification.

“Just as ALI’s Lift Inspector Certification Program provides independent qualification of an inspector’s abilities, ANSI accreditation serves as third-party verification that ALI meets the highest internationally recognized

requirements for bodies certifying products, processes, and services. For those in the vehicle service and repair industry, the importance of ANSI accreditation is that it provides independent validation that the program’s content complies with ANSI/ALI ALOIM, the standard covering lift inspection, operation and maintenance,” said R.W. “Bob” O’Gorman, ALI president.

A lift inspection conducted by an ALI Certified Lift Inspector includes a review of operator training and lift maintenance logs in addition to the electrical and mechanical evaluation of the lift itself. This ensures that nothing contained in the ANSI/ALI ALOIM standard will go unnoticed. This is important, because health and safety officials rely on guidance from ANSI/ALI ALOIM when making determinations about the safety of a service bay.

At the end of a comprehensive inspection, a label that shows when the inspection took place is applied to each lift that passes. This label makes it easy for health and safety officials to see at a glance if the lift’s inspection is up-todate.

To find an ALI Certified Lift Inspector, visit www.autolift.org/find-acertified-auto-lift-inspector or call (607) 756-7775.

24 NOVEMBER 2015 AUTOBODY NEWS | www.autobodynews.com

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‘All is Not Lost’ in Judge’s Dismissal of FL Collision Repairer’s Lawsuits

Barrett Smith of Auto Damage Experts, Inc. (ADE) shared his thoughts regarding the news of the Florida’s Court dismissing the collision repairer’s Multi-District Lawsuit against dozens of insurers: “While this is certainly not the news that many quality-minded repairers were hoping for, it may not be a total ‘defeat’ or ‘the end’ as some may suggest or believe. There are still remedies that plaintiff counsel will likely pursue to keep the litigation alive, and even if not, the insurer’s less than appropriate activities have been exposed and more and more state legislators across the country are watching and listening. More importantly perhaps, consumers are being educated.

Unfortunately, what may appear to be a set-back for the collision repair industry will no doubt provide some claims-people the incentive to conduct themselves even more aggressively and egregiously in their day to day dealings with consumers and body repairers under the guise of reducing claims costs.”

Smith was asked: For what many see as potentially devastating, you

seem to be fairly optimistic. Do you not see this as a defeat for the collision repair industry?

“No,” said Smith. “I see this as an opportunity for repairers! This recent news merely illustrates that it is time that quality-minded repairers and the industry at large stop waiting, hoping and relying upon others to fix their problems.

“It’s time for repairers to seek methods of conducting business in a more effective manner, that not only better edifies and serves their true customers, but also properly addresses the many liabilities often associated in the business of collision repair. Repairers need to begin shifting avoidable liabilities to those they belong... unless of course the repairer is properly and fully compensated to accept them.”

Smith went on to state, “The following recent comment from an independent shop owner sums up one of the problems collision repairers have.”

“We have to show documentation and proof that they owe us for procedures, and all they have to do is say, ‘We don’t pay for that and no one else

26 NOVEMBER 2015 AUTOBODY NEWS | www.autobodynews.com

asks for it.’”

“Of course the comment is in reference to insurers and while the insurer owes the repairer nothing...who is explaining the issues and the refusal of payment, the potential outcome and associated liabilities to the consumer... their true customer?

“It’s imperative for quality-minded repairers to understand that when a repair involves insurance it is the consumer’s claim and repair professionals should be there; not only to offer and perform quality repairs, but also to properly inform and educate their customer when that level of repair cannot be met.

“Whether it is due to the consumer’s desire to save money and/or a result of the failures and/or denials of involved third-parties, consumers have a right to know and repair professionals have a professional duty and moral obligation to advise them.

In some states, such as Florida, the repairer is legally obligated to get permission from the customer to perform a repair in a manner that do not meet the original manufacturers’ (OEM) specifications! This could in-

volve procedures, parts and materials,” Smith stated.

When asked: So what are repairers to do? Smith responded: “Repairers need to adopt and employ proven business activities such as marketing, branding and educating their community members to pro-actively combat and nullify the thirdparty’s efforts to steer. Simply stated, those who would steer against you must be viewed and dealt with as direct competitors. Our ADE Coaching/Consulting clients have learned how to properly position themselves as to edify and empower their customers to combat insurer refusals and short-pays.

Even those who have DRP relationships are using the systems to increase profitability. Many ADE clients have found it beneficial to divest themselves from such referral programs altogether.

“All across the country there are numerous repairers who are learning to successfully implement key philosophies, processes and procedures and doing so with great success!”

Smith continued, “Each of these quality-minded shop owners has taken

back control of their businesses while providing the utmost in service and quality and generating greater sales through referrals of satisfied clients; all the while enjoying greater profit margins and perhaps most importantly... once again enjoying what they do.

“It’s not rocket science” Smith goes on to say, “and most any honest and ethically-minded repairer can master it and do so at their-own pace.

“The sky has not fallen...unless of course you believe all hope is lost... and those who would believe that... than they would probably be right!

“Generally speaking, collision repairers are a tough breed and fiercely independent and ‘when the going gets tough’ they’ll find a way, not merely to cope, but to use it to their advantage.”

‘The More the Merrier!’ The more repairers who adopt such management philosophies and ‘get it,’ the easier it will be for others in their marketplace to get on-board and the more accountability will be placed on those who don’t. If they are not part of the solution, they may very well become part of the problem!”

As Benjamin Franklin once stated, “If we don’t hang together, by Heavens,

we shall hang separately.”

“I believe things happen for a good reason,” Smith stated. “We merely need to seek the opportunities that situations offer us, and as the old saying goes: “When given lemons...make lemonade!”

“Regardless of the ultimate outcome of the litigation, my hope is that repairers realize that there will be no ‘White Knight’ riding in to save the day and that any positive change will be up to them, individually...which hopefully will one day turn collectively.”

For more information, contact Barrett Smith, AAM and president and founder of Auto Damage Experts, Inc. Barrett @AutoDamageExperts.com or (813) 657-6705

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B2B Automotive’s Michelle Nelson to Present at SEMA

B2B Automotive President Michelle Nelson has been selected to present “Don’t Let Consolidators & MSOs Steal Your Insurance Work” at the Society for Collision Repair Specialists’ Repairer Driven Education (RDE) series during SEMA. Nelson’s presentation is scheduled from 12:30-2:30 p.m., Wednesday, Nov. 4. The session will focus on helping independent auto collision repair shops successfully grow their insurance work and customer base.

“Many independent shops assume that DRPs are no longer attainable due to the market dominance of consolidators and large local MSOs. That is not the case,” Nelson said.

“Understanding what is most valued by your local insurance partners is critical to positioning yourself as a unique business partner to take back control of your DRP business.”

Nelson brings to SEMA participants more than 25 years of experience in marketing and a family tradition in the auto body industry.

To register, visit www.scrs.com/ rde. For information, contact Michelle Nelson at michelle@btobauto motive.com or 888-222-5128.

Valspar Automotive Executive Talks Strategy at SEMA For those who own or operate a body shop and want to know how to make more money on existing sales, Valspar Automotive’s Charlie Whitaker will be talking during the SEMA show about understanding profit centers.

Whitaker will present “Optimizing Your Shop Sales Mix” on Nov. 6 from 9:30 a.m.-11:30 a.m. in Upper North Hall, N237, of the Las Vegas Convention Center. His presentation is one of the Society of Collision Repair Specialists (SCRS) Repairer Driven Education (RDE) programs being offered at the show.

Whitaker, the Quality First Technical Advisor for the U.S. market, has worked for shops and manufacturers for more than 20 years and has numerous industry accreditations and certifications. He will explain: ● How to produce a profit and loss statement that allows you to understand and adjust your sales mix; ● How financials correlate to operations and profits; and ● How to build an optimized chart of shop accounts to measure business performance.

Register at www.semashow.com. For information about Valspar Automotive, visit www.valsparauto.com.

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Service King Continues to Hire Veterans; Opens First Location in San Diego, CA Service King Collision Repair Centers has continued its nationwide expansion during the months of September and October, while also bringing awareness to its Mission 2 Hire Veterans program.

On October 7 and 8, the MSO participated in the inaugural Veterans Initiative Summit in Washington D.C. The two-day event, hosted by Blackstone, The Carlyle Group, KKR and TPG, actively promoted the hiring of American veterans across private equity holding companies.

Service King participated in the event in the midst of its very own Mission 2 Hire initiative, a five-year company-wide push with the goal of hiring 500 veterans in five years.

“Hiring veterans is not only the right thing to do, but we believe it makes our entire organization better,” said Chris Abraham, Service King CEO. “The Veterans Initiative Summit is a critical step forward to promoting the very real asset that veterans are to any organization. At Service King, we feel those skill sets fit particularly well within the collision repair industry. Our Mission 2 Hire initiative was born to promote that connection to veterans while at the same time providing valuable growth opportunities for heroes and their families.”

The Mission 2 Hire initiative has already resulting in the hiring of more than 40 military veterans since its launch in May. Veterans interested in career opportunities with Service King are encouraged to learn more a-bout Mission 2 Hire by visiting www .Mission2Hire.careers.

Also on that Wednesday, Service King was officially tabbed by the Dallas Business Journal as the third-fastest growing middle-market business in the Dallas-Fort Worth area.

The October 8 announcement came as part of the publication’s inaugural Middle Market 50 issue, on newsstands Friday, Oct. 9. The Middle Market 50 listing highlights the top-50 fastest growing middle market public and private companies in the North Texas area based on a weighted growth index from 201214.

With headquarters in Richardson, Texas, Service King traces its roots back to west Dallas where founder Eddie Lennox opened the company’s first collision repair center in 1976.

Today, Service King operates more than 250 repair facilities in 23 states across the U.S. Much of Service King’s exponential growth has occurred in the last five years.

“Service King’s growth is a direct reflection of the hard work and passion of our teammates,” said Abraham

“We’re proud of our heritage as a Dallas-based organization, and our teammates across the company take great pride in delivering the greatest level of service in the business.”

The MSO serves customers at 34 locations in the DFW area, and works with all major automotive insurance carriers, provides on-site rental assistance, towing assistance, as well as free estimates. All work is backed by a written lifetime warranty.

The Dallas Business Journal previously named Service King the No. 1 Best Place to Work in June. Service King and its teammates will celebrate the 40th anniversary of the company in 2016.

On September 17, Service King cut the ribbon to its newest Las Vegas, NV repair center.

The new, state-of-the-art 45,000square-foot facility is located at 7350 W. Azure Dr. Joining Service King teammates at the ceremonial opening were Las Vegas City Councilman/Mayor Pro Tem Steve Ross and Nevada State Assemblywoman Victoria Seaman. In all, 120 attendees were present to celebrate the event.

“This is a fantastic addition to the Service King family and the Las Vegas community as a whole,” said Mark Turner, Service King Market Vice President. “Our teammates are incredibly proud of this facility and the opportunity it presents to continue providing our customers the premier standard of collision repair service they expect with Service King.”

The facility operates as Service King’s first Assured Performance Aluminum Certified repair center in the Las Vegas area. The MSO currently operates more than 25 Assured Performance Aluminum Certified repair centers across the country.

On October 5, Service King expanded for the first time into San Diego, CA. The MSO opened its first San Diego repair centers through a partnership with Carter’s Collision Service, Inc. and its five repair facilities. With the acquisition, Service King now operates 20 collision repair centers in Southern California, each offering area motorists superior service and a written lifetime warranty.

“I cannot think of a better fit and future for my teammates,” said Greg Carter, owner of Carter Collision Services. “What Service King brings to the table is a bright future and opportunities for all of the staff. I am excited to assist Service King with their growth in the San Diego market.”

28 NOVEMBER 2015 AUTOBODY NEWS | www.autobodynews.com

“Carter’s Collision Service has built a great reputation as one of the premier collision repair organizations in San Diego,” said Chris Anderson, Service King Regional Vice President.

“This partnership represents a terrific opportunity for Service King’s entry into the San Diego market. We are really looking forward to providing our customers and insurance partners with the level of service they have come to expect as we continue to expand into new markets.”

Carter’s Collision Service, Inc. opened as a single location in San Diego County in 1992, Carter’s Collision Service, Inc. On October 12, the MSO added a 19th area location in Houston, TX. The expansion comes through the acquisition of Dan Ward’s Paint and Body, Inc., located at 3818 Avenue H in Rosenberg, Texas, effective immediately. The full-service collision repair center has served the Houston area for more than 30 years.

“We couldn’t be more excited to partner with a great team like Service King,” said current owner Dan Ward.

“This is a great step forward for our teammates, while our customers will continue to receive the premier service

they have come to expect. Our entire team is proud of what this partnership means for the future of our business.”

Service King and Dan Ward’s Paint and Body officially closed on the deal Friday, Oct. 9.

Service King now provides collision repair services with a written lifetime warranty at 80 locations in the state of Texas. The acquisition of Dan Ward’s Paint and Body provides Service King the opportunity to serve customers in the city of Rosenberg and surrounding areas.

“This is another big step forward in our effort to provide Houston with the very best in collision repair service,” said Justin Regan, Service King Market Vice President. “Dan Ward’s Paint and Body has provided the area with superior service for more than a decade. We’re honored to partner with their fantastic staff of teammates to continue that heritage.”

Dan Ward’s Paint and Body facilities have the capacity to complete 90 vehicles per month inside its 18,900 square-foot facility.

For more information on Service King, and to view a complete list of locations and services, visit www.Service King.com

parts

Automotive | Group p GENUINE SERVICE & PARTS

Crown Nissan 3900 W. Wendover Ave. Greensboro, NC 27407 Parts: (888) 456-0747

PARTS THAT REFLECT AN ORIGINAL BMW WORK

VOLVO GENUINE PARTS

• Using Original BMW Parts & Accesories

Original BMW Parts

bmwusa.com

Richmond BMW Midlothian 12100 Midlothian Tpk Midlothian, VA 23113 Parts: (804) 897-2211

Crown Volvo 3604 West Wendover Greensboro, NC 27407 Parts: (877) 403-0828

Crown Honda of Southpoint 1001 Southpoint Auto Park Blvd.

Durham, NC 27713 Parts: (877) 326-8767

Crown Honda of Greensboro 3633 W. Wendover Ave Greensboro, NC 27407 Parts: (877) 403-0828

Crown Acura Richmond 8704 W. Broad St. Richmond, VA 23294 Parts: (800) 523-4411

Crown Acura 3908 W. Wendover Ave. Greensboro, NC 27407 Parts: (877) 403-0828

Crown BMW 3902 W. Wendover Ave. Greensboro, NC 27407 Parts: (877) 403-0828

Richmond BMW 8710 Broad St. Richmond, VA 23294 Parts: (800) 237-0130

BMW of Charlottesville 1295 Richmond Rd Charlottesville, VA 22911 Parts: (434) 245-4111

Crown MINI of Richmond

• Original MINI Parts

8710 Broad St. Richmond, VA 23294 Parts: (800) 237-0130

©2013 MINI, a division of BMW of North America, LLC. The MINI name, model names and logo are registered trademarks.

Crown Ford of Fayetteville 256 Swain St. Fayetteville, NC 28303 Parts: (800) 682-5092 www.autobodynews.com | NOVEMBER 2015 AUTOBODY NEWS 29

Hey Toby!

Toby Chess is an I-CAR program instructor, Training specialist, and former salvage yard operator.

Toby is universally known in the collision industry for his work with first responders and advocacy for body shops and consumers. He can be reached at tcspeedster@gmail.com

Rivets Have Replaced Welding in Many Newer Vehicles — Part 2 with Toby Chess

etsinstock.com.

The counter sunk rivet is designed to sit flush on the panel. It is necessary to counter sink the hole with either a 100 degree or 120 degree counter sinking tool depending on the rivet speci-

Fig. 11. Cross section of a solid rivet. Courtesy of I-CAR

For part 1 of this article see last issue of Autobody News.

Viewing Fig 11, you will see that the rivet is solid. Like the SPRs, solid rivets need to have access to the backside of the panel. Unlike SPRs, a specific size hole is needed. Solid head

Fig. 15. 100 degree counter sink tool

It is extremely important that when installing rivets, that you follow the OEM procedures. If the wrong size rivets are used, it could lead to a huge failure if the vehicle is involved in another collision. To all you shop owners and managers. How many of your techs have a caliper or a micrometer? A side note. I conduct the I-CAR WCS 03 welding test and with the new test standards, the tech has to determine the size of the metal coupons to properly set their welders. Nearly 100 percent of the techs have no idea why it is necessary to know the metal thickness or even how to measure it. I bought this inexpensive gauge from Miller (See Fig. 17) and give it out to the techs that are taking the test. It is amazing to watch the techs after you show them the proper procedures. It may sound corny, but there is a sparkle in their eyes that they have this new and valuable knowledge.

Mike Hubbard is a Tesla, Aston

Santa Ana, CA. His first operation when installing a new panel that will be bonded and riveted, is to identify and mark the position of each rivet. See Fig 18.

Still on the subject of installation, here is another tool that is necessary when riveting on aluminum.

When you punch or drill a hole in aluminum, there is a sharp raised edge

Fig. 19. Deburring Tool

Fig. 12. Counter-sunk head Fig. 20. Deburring a hole in aluminum

Fig. 16. SPR & Blind Rivet Diagram. Courtesy of Reliable Automotive Equipment

Fig. 13. Round Head

Fig. 14. Flat Head

shape for solid rivets comes in many forms. See Fi 12,13 & 14.

Diagrams taken from www.riv-

fied by the OEM. See Fig 15.

Rivets must be matched to the job.

(L) The length of the ‘Body’ is determined by the stack total thickness plus 2mm. Therefore if the stack is 4.5mm then add 2mm so the rivet length will be 6.5mm.

Sizes range from 3.5mm – 8mm in length.

The 2mm is for the correct depth in the stack and it ensures the correct profile (“mushroom”) for the joint (D) Two main sizes of the ‘Head’ 3mm and 5mm in diameter but there are other sizes. In repair Jaguar do use a slightly bigger head.

3mm is used on the Mini quarter panel for example whilst 5mm is used in Audi on certain parts of their repair sections. (Taken from Dave Grusko’s presentation.)

30 NOVEMBER 2015 AUTOBODY NEWS | www.autobodynews.com

Fig. 17. Miller Metal Thickness Gauge

Martin, Jaguar aluminum certified tech from European Motor Car Works in

that needs to removed prior to installing a solid or blind rivet. See Fig 21 for a cross section on a hole in aluminum.

If the lip or the burr is not removed, the head of the rivet will not

Fig. 21

Fig. 18. Size and location for SPRs to be installed

make full contact with the panels that are to be joined. The rivet could become loose and overtime the adhesive could See Rivets Part 2, Page 44

www.autobodynews.com | NOVEMBER 2015 AUTOBODY NEWS 31

Please contact these dealers for your Honda or Acura Genuine parts needs.

HO ND A AL AB A M A

FL O RIDA

FLOR ID A

GEO RG I A

Holman Honda of Ft. Lauderdale

Gwinnett Place Honda

F T. L A UDERDAL E

800-277-8836 678-957-5151

Jerry Damson Honda

Classic Honda

Hu n ts vi lle

O r l an do

800-264-1739 256-382-3759

888-893-4984 407-521-1115

Dept. Hours: M-F 7-5:30; Sat 8-4 Rkeel@damson.com

Dept. Hours: M-F 7-7; Sat 8-4 parts@classichonda.com

Serra Honda

Coggin Deland Honda

B ir m in g h a m

D e l an d

800-987-0819 205-949-5460

800-758-0007 386-626-1811

Dept. Hours: M-F 7:30-5; Sat 8-3 mpowell@serrahonda.com

Dept. Hours: M-F 7:30-6; Sat 8-5 gbennett@cogginauto.com

Dept. Hours: M-F 7-7; Sat 7:30-4 robbutton@rickcase.com

Ed Morse Honda

South Motors Honda

FL O RI D A

AutoNation Honda Clearwater Cle a rwa t er

R i v i e ra Be a ch

800-232-1098 561-844-8089

888-205-2564 727-530-1173

Dept. Hours: M-F 7:30-6; Sat 7:30-5 tonyrocha@edmorse.com

Dept. Hours: M-F 7-7; Sat 8-5; Sun 10-3 santosr1@autonation.com

Headquarter Honda

AutoNation Honda Hollywood

800-497-2294 407-395-7374

Ho lly wo o d

800-542-8121 954-964-8300 Dept. Hours: M-F 7-7; Sat 7-5; Sun 9-5 hernandeze@autonation.com

Braman Honda of Palm Beach G re en a c re s

888-792-7189 954-763-7157 Dept. Hours: M-F 8-5:30 rguido@holmanauto.com

Rick Case Honda Davie

877-544-2249

M ia mi

888-418-3513 305-256-2240 Dept. Hours: M-F 8-7 mfranceschi@southhonda.com

Du lu t h

Dept. Hours: M-F 7:30-6; Sat 8-5 gphwholesaleparts@hendrickauto.com

Honda Mall of Georgia Bu f ord /G win net t

678-318-3155 Dept. Hours: M-F 7-7; Sat 7-5 cdunlap@penskeautomotive.com

Milton Martin Honda Gain esv ille

770-534-0086 678-989-5473 Dept. Hours: M-F 7:30-6 robertthomas@mmhonda.com

Nalley Honda C l e r mo nt

Dept. Hours: M-F 8-7; Sat 8-5 pepe.guevara@headquarterhonda.com

Hendrick Honda Bradenton B ra de n to n

877-706-2021 941-752-2123 Dept. Hours: M-F 7:30-7; Sat 8-4 Kris.kitzman@hendrickauto.com

888-479-0695 561-966-5185

Hendrick Honda Daytona

Dept. Hours: M-F 7:30-6; Sat 8-4:30 parts@bramanhondapb.com

800-953-4402 386-252-2301

D a y to n a Be ach

Dept. Hours: M-F 7:30-6; Sat 8-4 Hondadaytonaparts@hendrickauto.com

Un ion City

GEOR GIA

Carey Paul Honda S ne ll vi ll e

770-985-1444 Dept. Hours: M-F 7-7; Sat 7-6 gperkins@careypaul.com

Ed Voyles Honda M ar i e tta

800-334-3719 770-933-5870 Direct Dept. Hours: M-F 7-7; Sat 7-6 hondaparts@edvoyles.com

Gerald Jones Honda

866-362-8034 770-306-4646 Dept. Hours: M-F 7:30-7; Sat 8-5 hondawp@nalleycars.com

Southern Motors Honda Savann ah

888-785-8387 912-925-1444 Dept. Hours: M-F 8-6; Sat 8-5 angela@southern-motors.com MI SS IS SI P P I

Patty Peck Honda

A ugus ta

Rid g elan d

800-733-2210 706-228-7040

800-748-8676 601-957-3400

Dept. Hours: M-F 7:30-6; Sat 8-5 tdunn@geraldjoneshonda.com

Dept. Hours: M-F 7:30-6; Sat 8-5 pmartin@pattypeckhonda.com

AC U R A AL AB A M A

FL O RIDA

GEOR GIA

GE OR G I A

Jerry Damson Acura

Duval Acura

Jackson Acura

Hu n t svil le

Ja ck s o nvi ll e

Ro swe l l

Savann ah

800-264-1739 256-533-1345

800-352-2872 904-725-1149

877-622-2871 678-259-9500

800-347-0596 912-232-3222

Dept. Hours: M-F 7-5:30; Sat 8-4 Rkeel@damson.com

Dept. Hours: M-F 7-7; Sat 8-5 cecil.adams@duvalacura.com

Dept. Hours: M-F 7-6; Sat 7:30-6 kmcmillan@jacksonacura.com

Dept. Hours: M-F 7:30-6; Sat 8-2 Tim.johnson@acuraofsavannah.com

Rick Case Acura

Nalley Acura

FL O RI D A

Acura of Orange Park J ack so n vi ll e

888-941-7278 904-777-1008 Dept. Hours: M-F 7-8; Sat 7-5; Sun 9-3 msweeney@acuraoforangepark.com

F o rt La u de rda l e

M ar i e tta

800-876-1150 954-377-7688

800-899-7278 770-422-3138

Dept. Hours: M-F 7:30-6; Sat 8-5 rubenramos@rickcase.com

Dept. Hours: M-F 7-7; Sat 7-5 byoung@nalleycars.com

32 NOVEMBER 2015 AUTOBODY NEWS | www.autobodynews.com

Southern Motors Acura

N O . CA RO L IN A

Flow Acura Win st on -Salem

800-489-3534 336-761-3682 Dept. Hours: M-F 7:30-6; Sat 8-1 www.flowacura.com

NO . C AR O LI N A

NO . CAR OL INA

Apple Tree Honda

Metro Honda

As he v ille

I n di a n Tra i l

800-476-9411 828-684-4400

866-882-9542 704-220-1522

Dept. Hours: M-F 8-5; Sat 8-4 appletreeparts@hotmail.com

Dept. Hours: M-F 6:30-6:30; Sat 7-4 www.copytk.com

Burlington Honda

Vann York Automall

B u r lin gt on

High Point

800-822-5108 336-584-3431

336-841-6200

Dept. Hours: M-F 7:30-6:00; Sat 8-1 parts@burlingtonhonda.com

Crown Honda Southpoint Du r ha m

855-893-8866 919-425-4711 Dept. Hours: M-Thu 7-11; Fri 7-6 Sat 7-5; Sun 11-5 www.southpointhonda.com

Hendrick Honda Ch a r lo t t e

800-277-7271 704-552-1149 Dept. Hours: M-F 7-7; Sat 8-5 rob.thomas@hendrickauto.com

Leith Honda Ra le ig h

800-868-6970 919-790-8228 Dept. Hours: M-F 7-7; Sat 7:30-5 parts@leithhonda.com

McKenney-Salinas Honda G as t on ia

888-703-7109 704-824-8844 x 624 Dept. Hours: M-F 7:30-5:30 parts@mshonda.com

N O . CAR OL IN A

Dept. Hours: M-F 7:30-6; Sat 8-3 SO . CARO LI NA

Breakaway Honda

TEN NE SS EE

V IR GIN I A

AutoNation Honda West Knoxville K no xvi l le

800-824-1301 865-218-5461 Dept. Hours: M-F 7:30-6 rossd1@autonation.com

Bill Gatton Honda Br is to l

800-868-4118 423-652-9545 Dept. Hours: M-F 7:30-5:30; Sat 8-1 hondaparts@billgattonhonda.com

G re e n vi l l e

800-849-5056 864-234-6481

Wolfchase Honda Ba r tle t t

Dept. Hours: M-F 8-6; Sat 8-5 fmarshall@breakawayhonda.com

800-982-7290 901-255-3780

Midlands Honda

Dept. Hours: M-F 7-7 ekerr@wolfchasehonda.com

C o l u m bi a

877-273-4442 803-691-8585 Dept. Hours: M-F 7-7; Sat 7-4 www.copytk.com

Piedmont Honda

Colonial Honda C he ste r

800-564-9836 804-414-1960 Dept. Hours: M-F 8-7; Sat 8-4 rreese@i95honda.com

800-849-5057 864-375-2082

Duncan’s Hokie Honda

TE NNES SEE

Airport Honda Alcoa

800-482-9606 757-431-4329 Dept. Hours: M-F 8-7; Sat 8-5 fox@hallauto.com

Hendrick Honda Woodbridge Woodb rid g e

703-690-7777 Dept. Hours: M-Fri 7-6 Sat 8-5; Sun 10-4

Valley Honda Stau n ton

800-277-0598 540-213-9016 Dept. Hours: M-F 7:30-5:30; Sat 9-5 bwimer@myvalleyhonda.com

West Broad Honda Rich m on d

VIRGINIA

A n de r so n

Dept. Hours: M-F 7:30-6; Sat 8-5 swhite@piedmontcars.com

Hall Honda V irg in ia B each

800-446-0160 804-672-8811 Dept. Hours: M-Thu 7:30-6:30; Fri 7:30-6; Sat 8-3; Sun 11-3 wbhonda@aol.com

C hr is tia n burg

800-979-9110 540-381-3200 Dept. Hours: Mon-Fri 7:30-5:30 Sat 8:00-5:00 rthompson@duncanauto.net

800-264-4721 865-970-7792 Dept. Hours: M-F 7:30-6:30; Sat 7:30-5 parts@airporthonda.com

VI RG INIA

VIR GIN IA

Hendrick Acura

Crown Acura of Richmond

Ch a r lo t t e

R i chm o nd

F a ll s C hurch

800-768-6824 704-566-2288

800-523-4411 804-527-6865

800-550-5035 703-824-5785

Dept. Hours: M-F 7:30-6; Sat 8-5 justin.taylor@hendrickauto.com

Dept. Hours: M-F 7:30-6; Sat 8-5 thoover@crownauto.com

Dept. Hours: M-F 7:30-6:00; Sat 8-6; Sun 10-5 jimgraf@radleyauto.com

Leith Acura

Karen Radley Acura

Ca r y

Woo d br i dg e

800-868-0082 919-657-0460

800-355-2818 703-550-0205

Dept. Hours: M-F 8-6; Sat 8-4:30 parts@leithacura.com

Dept. Hours: M-F 7:30-5:30; Sat 8-3 coreythompson@radleyautogroup.com

Radley Acura

www.autobodynews.com | NOVEMBER 2015 AUTOBODY NEWS 33

Day Job/Night Job

Ed Attanasio is an automotive journalist based in San Francisco, California. He can be reached at era39@aol.com.

Body Shop Owner in IA Restores Cars Part-Time While Saving Lives Full-Time with Ed Attanasio

As a paramedic for Ottumwa Regional Health Center in Ottumwa, IA, Steve West, age 74, could be one of the oldest active emergency medical technicians in Iowa. For the past 34 years, he has been saving lives three days a week and during the rest of the week he restores primarily classic cars at his small body shop.

After working at body shops as a teenager, West decided to go back to school and become a certified paramedic to serve the community and make a difference. “My brother died in a car accident many years ago, and I have always wondered if things could have been different if someone with this kind of training had been present,” he said. “We work with people in emergency situations and in many cases they are lives on the line.

Being able to make a personal connection to patients quickly is important to build trust and be able to help them.”

West encounters people all the time who are grateful for his role as one of Ottumwa’s four paramedics.

“I’ve saved a few lives over the years and I see some of them here in town,

Steve West, 74, is a paramedic for Ottumwa Regional Health Center in Ottumwa, IA who also owns a small body shop where he restores classic cars. He is likely the oldest emergency medical technician in the state of Iowa

which is obviously satisfying,” he said. “There are only 40,000 people here in Ottumwa, so it’s not a big place. One man had no pulse and we brought him back and then later he

thanked me personally. It meant a lot.”

West is proud of both of his jobs and what he has achieved in his life.

“I’ve been painting cars my entire life pretty much and I worked for numerous shops around here over the years.

I’ve painted murals and worked on some amazing vehicles and I still have a passion for it. Being able to balance both jobs, as a body shop guy and a paramedic—it’s a great life and I would not change it for the world.”

Today, West runs a small car restoration company called Colorgraphics, located in Blakesburg, IA, 20 miles outside of Ottumwa, where he does just everything except mechanical repair and upholstery. “I can do the entire car or sub out different aspects of the restoration. I really enjoy doing the graphics; using multiple colors and spraying PPG.” Some of West’s restorations and paint jobs have appeared in national magazines and he has had a few cele-

brity clients over the years too, he said.

“I’ve done some really classic cars and right now I am working on a 1968 Ford Mustang. A few years ago, I did a few vehicles for local drag racer Tommy Johnson, Sr. and he was great to work with.”

West works three, 12-hour days as a paramedic and then uses the other four days to work at Colorgraphics, in Blakesburg, IA

West’s work schedule as a paramedic allows him to take off four days every week, which gives him ample time to restore cars and make a few repairs, on occasion. “I work 7 a.m. to 7 p.m. three days every week as a para-

Th The Carcoon A W Features: tttur The T Th he C Carcoon Ca C arcoon America arco Amer Am A America eriiica ca Workstation W Workstation orkk ork ksttati kst ati tiion io i nF Fe F ea e eat atures: a tu es: tures: es

• A massive 179 square feet of filtration area.

• Two huge input filters (over 36sf ) clean the air going through the Workstation.

• Four Paint Arrest Filters (140+ square feet) and two Activated • Charcoal Filters ensure the air going back into the environment is clean and EPA compliant.

Different Diff fferent ffe ren nt Sizes Sizes Sizes Available—Including: S Availab A Availabl ble le—IIncludin ncllud diing: g:

• 13’x11’—Parts, pieces and motorcycles.

• 30’x14’—Any full size vehicle.

• 35’x16’x12’5” tall—As above but also Sprinter vans, small boats, and smaller RVs.

• 60’x16’x12’5” tall—Full size RVs, boats, large trucks, etc.

Lighting: LLighting: Ligh ghtiing g:

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34 NOVEMBER 2015 AUTOBODY NEWS | www.autobodynews.com

A Smart Solution.

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medic and then I use the other four days to work on cars,” West said. “It works out well, because I can get into a job and I don’t have to start and stop.”

West’s wife Peggy is also a paramedic, so they work a lot together, he explained. “We work in teams of two and Peggy is usually working with me.

It’s nice, because we get along well and enjoy working with each other.”

West has seen a few shootings and a few serious car accidents, but he is

West is currently restoring this 1968 Mustang

happy to say that fatal collisions are less frequent than when he started. “More and more people walk away, primarily because of the fact that these newer cars are so much safer than say a decade ago,” he said. “Most of the accidents we see now are not critical and that’s a major deal. Our job is to help people and save their lives, so fatalities are something we want to avoid for obvious reasons. No one wants anyone to die on your shift, that’s sure.”

Eight years ago, West got a scare when he found out that he had cancer.

But today he is cancer-free and has no plans to retire. “It was a lucky thing, because the hospital gives us a comContinued from Page 22

Cash Values

“There are over 90,000 employees in this industry today.” LaViola spoke to the history of Enterprise Rent-A-Car and its commitment to the collision industry. He introduced the Enterprise ARMS system, which offers statistical data to shops regarding cycle time and length of rental. LaViola showed shop owners how Enterprise’s length of rental can be used as an industry KPI. Using the length of rental data offers industry comparison by region, state, or nationally by Enterprise. LaViola’s presentation showed true benefit to this KPI: more cars in and out of the shop; more or new DRPs—or NOT; more

plete physical every year as one of the requirements of the job and in 2007, they found prostate cancer just in time.

Some people have told me that I probably built up some good karma working as a paramedic, and maybe that is true, who knows?”

A large number of all the car accident calls that West and Peggy respond to are often deer-related, he said. “Iowa has a lot of deer and that’s why we’re number four in the country when it comes to accidents involving deer. They’re like cattle, but they move faster and they don’t look both ways before they cross the road.”

Doing restorations when he isn’t saving lives at a paramedic is a nice situation for West. While most people are already retired or considering it, West is happy to be right where he is. “I like the fact that I don’t have to deal with the insurance companies, in most cases. Every once in a while I will get a collision repair in here, and that’s fine, but my main focus is restoring cars for people. With collision repairs, the insurance companies want it now, but with restorations, the customers aren’t usually breathing down my neck to get it done.”

What does the future hold for West? “I may cut back my paramedic schedule when I turn 75, but really I have no plans to retire completely,” he said. “I love helping people and I know I can work on cars as long as I want, so why change anything. Many people don’t like their jobs, but I have two and I like them both… a lot!” profit for the shop; higher pay for techs and employees and happier customers!

This was a high-energy, positive and meaningful day for the Texas collision industry. “Texas is a large state and we have an opportunity to help grow not only our association but the knowledge and education that can be shared to shops around the state,” said Richards. “This will make each of us better, stronger and more profitable as it relates to our business and safer repairs for our customers’ vehicles.”

The meeting was held at the Historic Fort Worth Hilton, where President John F. Kennedy spent the last night of his life, November 21, 1963.

He spoke the next morning in the Crystal Ballroom before he left for Dallas.

www.autobodynews.com | NOVEMBER 2015 AUTOBODY NEWS 35

Dave McClelland to Host Final SEMA Awards Banquet

Dave McClelland, the renowned announcer who began emceeing the SEMA Awards Banquet in 1976 when the SEMA Show was in Anaheim, California, is stepping down from the podium and will host his final SEMA Awards Banquet, Thursday, November 5. Known by many as the golden voice that presided over the NHRA races for decades, McClelland entertained thousands for 40 continuous years as he in-

Dave McClelland will host his final SEMA Awards Banquet, Thursday, November 5, 2015, in Las Vegas

troduced leaders, legends and icons during the SEMA Awards Banquet.

“It’s very difficult to make this decision [to stop announcing the SEMA Awards Banquet] because I have the utmost respect for SEMA,” said McClelland, who compares his 40-year stint with SEMA to that of Vin Scully with the Dodgers. “Announcing the SEMA Banquet has become a very personal

thing. I take great pride in doing the best job that I can do.”

While McClelland stopped announcing for the NHRA in 2003, he continued to emcee the SEMA Awards Banquet and never missed a single year.

As host, he introduced and stood alongside the industry’s most celebrated leaders, including SEMA Hall of Fame members, SEMA Persons of the Year and entertainers, such as Jay Leno, Sinbad, the Beach Boys and Willie Nelson.

“Every once in a while, we get to be a part of the magic that happens when exactly the right person is performing in a particular role. So it has been for all of us in the SEMA community who have enjoyed Dave’s special talent, blended with his deep familiarity and involvement with the people in our industry,” said Chris Kersting, SEMA president and CEO. “Dave has always imparted a level of care and excellence befitting the many folks he has helped SEMA honor over the years. He is deserving of our deep appreciation.”

Tickets to the SEMA Awards Banquet are available online. More than 3,000 are expected to attend the event, An autograph signing will take place, Tuesday–Wednesday, November 3–4, from 10:30–11:30 a.m., and 1–2:00 p.m., in the Grand Lobby of the Las Vegas Convention Center.

Valspar Automotive Paints a Brighter Future for Artists4Education and CREF Valspar Automotive is bringing its brand family of performance coatings and products together with the creative talents of top custom artists

to SEMA to raise money through Artists4Education and help fund the Collision Repair Education Foundation (CREF).

Artists including Ryan Evans of Count’s Kustoms and The History Channel’s Counting Cars, Josh Culver of Culver’s Customs, Ron ‘Flea’ Fleenor, John Wargo of The Custom Shop, Nub of NubGrafix, Jon Kosmoski of House of Kolor, KC Mathieu of KC’s Paint Shop, Jason Jewett of Red House Custom Paint and more are offering their time and creative skills by painting and donating items to be auctioned off dur-

ing the SEMA show. The funds received will go directly to benefiting CREF, which gives future technicians the proper education and training for a successful collision repair career.

“This is the very heart of what we love about how car and motorcycle culture and art come together—the unleashed creativity, and generosity, is simply mind blowing!” said Laura Yerkey, marketing director, Americas, at Valspar Automotive.

By purchasing the auction items, at the SEMA trade show or online, fans of these artists have a chance to own a unique piece of American history. Monetary donations are being accepted on the Artists4Education website, www.artists4education.org.

To view many of the items as they are painted live during the SEMA trade show, visit Valspar Automotive booths #10851, #10655, and #23513.

GFS to Demo REVO Accelerated Curing System at SEMA Global Finishing Solutions (GFS) will feature REVO accelerated curing systems for the North American collision repair industry during SEMA. “GFS is excited to be featuring the REVO products at SEMA. We carefully researched accelerated cur-

increase in paint shop throughput and high-quality results. All REVO systems integrate into existing paint shop footprints and are backed by GFS’s extensive distributor network and warranty.

With consolidation in the repair industry, Lowder said body shops need to improve repair efficiency without sacrificing quality. He added that the REVO systems can improve paint shop throughput up to 80%, work within a paint shop’s current footprint and produce high-quality results.

GFS will show the Speed, Spot and Handheld models from the comprehensive REVO product line Global Finishing Solutions’s REVO equipment line at Booth 11123.

Additionally, GFS has teamed up ing technology before deciding to bring the REVO brand to North Amer- with Axalta Coating Systems to inteica,” said Brandon Lowder, GFS VP grate the REVO Speed model into of auto refinish. “We believe that the Axalta’s live paint demonstrations.

REVO technology is the safest, fastest Axalta will be demonstrating the latway to cure filler and coatings in order est in innovative coatings technology to improve both paint shop efficiency and rapid production with the REVO Speed in the Axalta “Engineered for and quality.”

REVO systems use electric in- Speed” paint booth, a GFS Ultra XR frared technology, which generates semi-downdraft booth located just short wave energy that quickly cures outside of the central hall front enthe repair from the inside out. The ac- trance. Registration for Axalta classes celerated complete cure allows for an can be found at Booth 61009

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Equalizer Distributor Pilkington Holds Customer Appreciation Event in San Diego

Pilkington North America manufactures and markets glass and glazing products for the architectural and automotive markets. The company held a customer appreciation event in September.

During the event, Pilkington set-up tables for auto glass industry vendors to showcase their current products. Pilkington’s customers in San Diego and sur-

Shauna Davis of Equalizer removed a windshield on a 2014 Chevy Malibu using the company’s latest cut out tool, the Viper

rounding areas had the opportunity to visit each table and interact with vendors.

Pilkington brought in a caterer for dinner, and three vendors conducted live demonstrations. Shauna Davis with Equalizer Auto Glass Tools, removed a windshield without damage to the car or glass on a 2014 Chevy Malibu using Equalizer’s latest cut-out tool, the Viper.

Lisa Deuster, with Lil-Buddy,

performed a demonstration of their oneman setting device, Lil-Buddy Pro. Aegis’, Mark Daniels, also performed a demonstration on Aegis’ one-man setting device, the SOLO Neo. To conclude the event, Pilkington chose the winning customer tickets for the door prizes that were donated. Door prizes consisted of tools, adhesive, gift cards, and a big screen television.

Equalizer was founded by a single auto glass tool invention from Ray Asbery in 1987. “To date, we now have more than 1,000 products that make a technician’s job easier,” said Davis. The company has also coordinated a great inventors program that allows technicians to design tools that Equalizer can bring to market. Davis said that Equalizer is always working on new products, and recently brought to market an updated reusable Cord, RipCord, to be used with the company’s Viper Cut Out Tool. Other products include a Ford backseat release tool, and new square wire that, like the RipCord, is also strong enough to cut the factory setting clips.

For more information on Equalizer products, visit www.equalizer.com or contact Shauna Davis: Sales@equalizer .com or 800-334-1334. To contact Pilkington, visit: www.pilkington.com or call 614-801-5900.

38 NOVEMBER 2015 AUTOBODY NEWS | www.autobodynews.com

U.S. Chemical and Plastics Receives Presidental Award

Toyota says it will deploy autonomous driving systems by 2020 and take a big step by launching technology that allows vehicles to talk to each other, scan blind spots, warn of changing traffic lights and keep a safe distance from other cars. The company is also test driving more advanced autonomous drive technologies in a modified Lexus GS that can merge on highways and even change lanes by itself. The goal is to deploy those autonomous drive technologies by around 2020. A vehicle communication system, called ITS Connect, goes on sale in Japan this year, first in a mid-cycle update of the Toyota Crown luxury sedan.

Toyota is introducing the technologies in a push to burnish its safety credentials as automakers seek to differentiate themselves from rivals.

The systems are also basic buildingblock technologies that will underpin future autonomous cars. Toyota says they have reached a point of diminishing returns from improvements in passive systems such as stronger body frames and seat belts.

Faster gains are expected from technologies that prevent crashes to begin with.

Progressive Insurance to Fill Nearly 1,400 Jobs in Ohio

Progressive Insurance announced plans to fill nearly 1,400 jobs in Northeast Ohio and across the country by the end of 2015. 250 of the jobs will be in Greater Cleveland. Positions include information technology, analyst, claims, call center and corporate positions in Progressive’s major locations in Colorado, Florida, Texas, Arizona, California, and Ohio, including the company’s headquarters in Mayfield Village. The company boasts flexible work arrangements, including working from home and compressed work weeks, along with on-site medical facilities for employees and their families at some locations. All positions offer paid training.

In addition, employees receive medical, dental, vision and life insurance benefits. The company also offers workers aerobics, spinning and yoga classes.

“We recently conducted a survey with Wakefield Research that found the majority of millennials in IT are more swayed by a job that interests them, than the location of the job or even the salary,” said Neil Lenane, national recruiting director at Progressive. “We’ve addressed this all along by allowing our employees the flexibility to work on projects they’re passionate about,” he said.

Historical Snapshot

—John Yoswick is a freelance writer based in Portland, Oregon, who has a body shop in the family and has been writing about the automotive industry since 1988.

He is the editor of the weekly CRASH Network (for a free 4-week trial subscription, visit www.CrashNetwork.com). Contact him by email at jyoswick@SpiritOne.com.

SCRS Survey, Airbag Testing Technology, Total Loss Pandemic, NSF International with John Yoswick

20 years ago in the collision repair industry (November 1995) A recent national survey of collision repair shops found that the suppliers of computerized estimating and shop management software still have a huge untapped market.

The survey of 801 collision repair shops, conducted by the Society of Collision Repair Specialists (SCRS) found that about 64 percent of shops have an estimating system capable of producing “P-page logic” estimates.

Why haven’t four out of 10 shops entered the computer market? A lack of understanding of computers, concerns about cost, and a lack of time for choosing a system and getting trained are the reasons “computer-less” shop owners cite.

All these arguments are valid to one degree or another. And it is by no means necessary to computerize to succeed in the industry. But computer systems are increasingly affordable and

easy to use. You don’t have to really understand how they work or learn a lot of terminology. And most importantly, shop owners say, the right computer system is perhaps the single most important tool a shop can use to increase sales, productivity and profit.

– As reported in Automotive Journal. Twenty years later no one would probably argue that “it is by no means necessary to computerize to succeed in the industry.”

15 years ago in the collision repair industry (November 2000) A new company plans to be testing and certifying salvage airbag modules for reuse in vehicles by early next year.

Peter Byrne, president of Airbag Testing Technology, speaking at the Collision Industry Conference (CIC) in Nashville, TN, said his Ohio-based company verified its testing process this past summer and will begin certifying salvage airbag modules in one

or more Canadian provinces in 2001.

He said the company plans to later move into other markets – including the United States.

Byrne said the testing process includes checking for proper electrical integrity and resistance; checking the mechanical fasteners and cosmetic appearance of the module; ensuring that no foreign matter (such as glass) has entered the cushion cavity; and checking for surface levels of sodium or calcium that would indicate the module had been immersed in water and is thus unusable. Byrne said it is only immersion in water – not exposure to atmospheric humidity or rain – that impacts a module’s performance. His company’s test, he said, can detect immersion even if it occurred years previously.

The company conducted tests on 68 Ford Taurus airbag modules (58 salvage modules, and 10 new modules used for comparison) this past summer at a research facility in British

Columbia, Canada, to verify its testing procedures. All of the modules were successfully deployed following the certification testing.

Byrne said the company expects the initial market for its certified modules to be in the three Canadian provinces with government-run insurance monopolies – followed by the non-insurance-paid repair market in the United States.

“We recognize that it will take a long time for the insurance-paid section of the marketplace to come around to this,” Byrne said, acknowledging the liability concerns for shops and insurers.

– As reported in Autobody News.

Byrne was right that use of salvaged airbags has been adopted by some Canadian insurers that largely have control of the vehicle from the time it is totaled to when it is dismantled. But no U.S. insurers are calling for the use of such modules.

See SCRS Survey, Page 51

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Media and Publicity for Shops Don’t Be Content with Sub-Par Online Content with Ed Attanasio

Most body shop marketing types know that well-written content is an important part of any successful marketing campaign. It’s like anything else, just doing it isn’t enough and content creation and management isn’t a “check box” type of thing.

For many years, body shops, from small independents all the way to massive MSOs, were reluctant to jump into the Internet game, hesitating to design top-notch sites, creating apps and committing to blogs for the long-term.

Now, shop owners and managers who previously didn’t know SEO from the CIA are 100 percent in it to win in the online game, because they’ve seen the results and benefits of having a strong Web presence.

Here are a few sage suggestions from someone who has made a living out of helping body shops and other companies and trumping their competition online. By figuring out how to create content that is getting the results they want and with numbers that are climbing all the time, WSI Connect in Concord, CA uses targeted content strategies that just plain work.

WSI Connect President Luke Middendorf’s mantra when it comes to online content is: Stay in the game and never rest on your laurels once you experience a modicum of success.

“Curating and distributing content is part of a longterm strategy,” MidWSI Connect’s dendorf said. “You President Luke should not ex-pect Middendorf uses his content creation one good blog post strategies to help to instantly lead to a body shops and new sale. Developother businesses ing good content online helps you build a relationship with your customers and prospects, as well as strengthening your alliances with your insurance companies and vendors. Over time you foster this relationship by continually producing quality content that is relevant to your line of business. Good content will encourage more people to follow your brand and then when it’s time for them to make a purchase, your business will immediately come to mind.”

Ed Attanasio is an automotive journalist based in San Francisco, California. He can be reached at era39@aol.com.

One mistake many small compaget quickly discouraged and stop pro- for example, they will reward you nies make is that they don’t create conducing content. Once you have de- with better rankings.” tent that connects them to their veloped a strategy for curating and Rick Rehm is the IT Director customers, according to Middendorf. distributing content, stick with it. and Compliance Manager at Mike’s “Your marketing content should focus Map out your editorial calendar for Auto Body, with 13 locations in northon your customers and solvern California. He has been working ing any problems or issues with Middendorf for the past year or they may have that relate to so and the results have been phenomyour business. The best thing enal, he explained. you can do to get started is to “The most intriguing part to fix your unique selling propoLuke’s approach to our revamped sition (USP). Why should cuswebsite was his approach to create a tomers buy your products and single website for our end consumers services? What can your comand 13 locations websites built in the pany provide them? Make single website for location SEO,” your content more about probRehm said. “This way, we could crelem-solving than about self- This chart illustrates the importance of having a blog ate content that specifically addressed promotion.” the customers at each of our locations. featuring new, fresh content all the time Content should vary deWe have been able to drive traffic to pending on where you’re posting it, six months and then continually re- those specific locations from search Middendorf said. “Your blog’s content view it to ensure accuracy, timeliness engines. We have seen a 300% inshould be informative and less sales- and relevance. If Google sees that crease in traffic in a huge part to oriented. People who read blogs don’t you’re adding and changing content Luke’s efforts, due to the right content want to be sold, but you can be a little all the time and updating it regularly and in addition to the power of our more direct with the content for your as well as posting it on social media, blog.” site. It’s all about the customer’s expectations and how to deliver that to them.”

Frequency is important when it comes to web sites, blogs and e-mail newsletters. “If you put out a blog post once a month, you are not going to draw much of a following,” Middendorf explained. “Another mistake in content marketing is not being consistent and planning ahead. Your company should be producing content regularly.

To ensure that you do this, you need to develop a strategy for marketing your content and then put it into motion.

What topics will you write about? Who will write the blogs? How often will you blog? All of these questions should be answered as you are preparing your strategy. There is a definite shift now towards inbound marketing. This involves drawing customers to you • Dedicated Wholesale Staff instead of your company having to go • Competitive Wholesale Prices and get them. Good content is the cornerstone of an inbound marketing cam• Exceptional Customer Service paign.”

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If Auto Injury Claims Frequency Is Falling, Why Are Claims Costs Rising?

Auto insurance bodily injury claims costs are still increasing in the United States, even though better vehicle safety has helped reduce claims frequency, according to the Insurance Research Council (IRC), as reported by InsuranceJournal.com.

The insurance organization said improved vehicle safety, graduated licensing laws and other safety factors have not been enough to offset substantial increases in the cost of injury claims.

The average cost per paid liability claim has jumped more than 30 percent from 2005 to 2013, the researchers found.

The IRC said the results point to a need for further scrutiny of what is driving these costs.

“Documenting the specific drivers

of cost in the states where cost growth is greatest will be a priority for the IRC in the years ahead,” Elizabeth Sprinkel, an IRC senior vice president, said in prepared remarks.

Bodily injury liability claims frequency fell nationally by 14.5 percent from 2005 to 2013, the IRC determined in “Trends in Auto Injury Claims, 2015 Edition.” That translates to a dip from 0.94 paid claims per 100 insured vehicles to 0.81 paid claims.

At the same time, however, the average cost per paid liability claim grew from $11,738 to $15,506, a jump of 32.1 percent.

The same thing happened with personal injury protection (no fault) claims, which dropped in frequency from 1.49 to 1.25 paid claims per 100 insured vehicles

over the same period. But, according to IRC, the average cost per claim jumped in this category from $5,802 to $8,017, a 38.2 percent hike.

The IRC said that every state except for Florida, Kansas, Kentucky and Maryland saw a decline in bodily injury claim frequency from 2005 through 2013. Also, every state with personal injury protection coverage (PIP), except for South Carolina, had a drop in PIP claim frequency.

Meanwhile, every state except for West Virginia experienced a jump in bodily injury claim severity from 2005 to 2013. All U.S. states save for Pennsylvania experienced an increase in PIP claim severity.

Some states saw jumps that were worse than others. Michigan, for exam-

ple, had the average payment per personal injury protection claim soar from $25,997 to $44,756 over the studied period, a 72.2 percent jump. New York and Washington saw increases of more than 40 percent, the IRC noted.

The IRC suggested that reports of a jump in traffic deaths could signify “a change in the beneficial long-term trend of declining claim frequency,” something that could make costs trends more severe.

The IRC is a division of the American Institute For Chartered Property Casualty Underwriters (The Institutes) and is supported by property/casualty insurers.

The IRC report is based on claim data from national and state-level statistical reporting agencies.

Last month, the Environmental Protection Agency (EPA) issued a notice of violation (NOV) of the Clean Air Act (CAA) to automaker Volkswagen and its affiliated companies.

The NOV came as a result of allegations that Volkswagen had knowingly installed emission-test defeating software in its four-cylinder Volkswagen and Audi diesel cars from model years 2009-

2015. According to the EPA, this resulted in the cars emitting up to 40 times the amount of mono-nitrogen oxides (NOx) emissions that the standards allow.

In response to inquiries from ASA’s members and the media, Dan Risley, ASA’s president and executive director, released the following statement: “The Automotive Service Association (ASA) works with state and federal air

quality administrators through emissions testing and maintenance programs as well as other state and federal programs. We have offered to provide assistance to Volkswagen. ASA is interested in helping them enhance their efforts as they work through the process of resolving the current situation for the vehicle owner.

“It is our desire to assist Volkswagen in notifying independent service repairers

of the information needed to properly repair our mutual customers’ vehicles. ASA will continue to monitor the situation and report any developments that may impact the service repair industry.”

For additional information about ASA, including past media releases, go to www.ASAshop.org or visit ASA’s legislative website at www.TakingThe Hill.com.

ASA Responds to Volkswagen Emissions Investigation

I-CAR® Welding Training & Certification™ Program Now Available Through Career & Technical Schools

I-CAR® now offers their industry-recognized Welding Training & Certification™ program as a curriculum option for career & technical schools. I-CAR approved and licensed Educators can deliver the courses in an academic setting.

The Welding Training & Certification for Educators is based on the same training curriculum that I-CAR offers to the Collision Repair industry.

Students that successfully pass the skills portion of the curriculum will earn I-CAR’s professional welding certificate, and is valid for five years.

Taught in conjunction with the PDPEE, approved Educators are authorized to deliver the I-CAR Welding Training & Certification program in their career & technical schools.

“The Welding Training & Certification for Educators creates a more robust collision repair training program for schools,” said I-CAR senior director of segment development, Bill Stage. “It enables career & technical schools to fuel the industry with highly-qualified entry-level non-structu-ral technicians.

Today, 64 percent of professional technicians have not completed I-CAR’s steel welding training. The Educator program will contribute to getting every

technician that welds properly trained, something the industry desperately needs.”

The Auto Collision Repair and Refinishing program at Fox Valley Technical College is the first of its kind to expand the program to include the ICAR Welding Training & Certification program. Launched in the the 2015/ 2016 academic year, the college offers both the steel and aluminum welding options. To date, 75% of the students enrolled in the collision repair program are also enrolled in welding.

“Fox Valley is proudly teaching the I-CAR Education Edition curriculum.

With the addition of the welding program, students at Fox Valley wishing to pursue a career in collision repair will benefit from a more complete program geared toward development in soughtafter skills, including welding of both structural and non-structural vehicle components.” said Jerry Goodson, collision repair and refinishing instructor.

Career & technical schools that wish to become approved to deliver the program for Educators can apply on the I-CAR website or call 888-422-7211.

Program information will also be available at SEMA 2015 at the I-CAR booth #10873.

42 NOVEMBER 2015 AUTOBODY NEWS | www.autobodynews.com

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Assured Performance Launches Smart App for Accident & Collision Care

Assured Performance Network, the country’s largest Certified Collision Repair Network, announced the official launch of their consumer-facing smart phone App–Accident & Collision Care. The Assured Performance consumer-facing smart App instructs vehicle drivers to properly document the details of an accident including: photos, other driver’s information, a comprehensive accident description and all the critical information needed to create a complete detailed accident report.

Consumers may also select a Certified Collision Repair Provider of their choice, set an appointment and send the entire report to the shop or any other interested parties. The free consumer smart phone App is now available on Apple App Store and Android Google Play.

What makes this app unique and a game-changer is its ability to automatically set an appointment with an OEM Certified-Recognized Collision Repair provider in their community much like an insurer Direct Repair Program (DRP) assignment works today. The App identifies Certified shops based upon the VIN or year, make, and model of the vehicle and geo-location, or the consumer can pre-select their preferred Collision Repair Provider. The App even uploads the entire accident report including the critical insurance and vehicle information and confirms the connection between the Certified shop and the vehicle driver.

The foundation of the smart Apps and shop locators alike is the network of thousands of Certified-Recognized body shops

located in nearly every community. All of the Certified Collision repair providers have met or exceeded standards for tools, equipment, training and facilities required by the participating Automakers to properly repair their vehicles to manufacturer specifications helping to ensure the fit, finish, durabiity, value and safety.

In addition to the Assured Performance consumer App, the participating Automakers already have, or soon will have, smart Apps and online Certified shop locators specific to their vehicle models that leverage the same database of Certified Repair Providers. Combined these are creating an OEM customer referral program supporting the shops that are Certified. This approach further delivers on the Assured Performance claim,

“Certified Once, Recognized by Many.”

“Now that our network of Certified shops blanket nearly the entire country, we can actively educate the consumer and provide them with a Certified Repairer choice almost anywhere they might need and want one” stated Assured Performance Chairman and CEO, Scott Biggs. “Our mission is to ensure that all consumers receive an exceptional repair experience delivered by exceptional businesses.”

The Accident & Collision Care App is free with no in-store purchases.

This smart App can be utilized as an emergency tool in the moment of crisis or downloaded ahead of time (recommended). For additional information, visit http://app.collisioncare.org/.

Mike Anderson of Collision Advice foresees a day when virtual steering is the norm. Anderson spoke at a recent event hosted by Pfaff Autoworks in Vaughan, Ontario, as reported by Canada’s Collision Repair Magazine. During his presentation, Anderson outlined coming trends in the industry. One of the important trends he highlighted was a coming shift in the way the industry operates in terms of the way cars are directed from

the scene of an accident into a shop. “Get ready for the era of ‘virtual steering’, ” said Anderson.

The term virtual steering refers to a coming era in which cars can be directed to certified repair centres through services like GM’s OnStar.

It seems likely that in the years ahead, services like OnStar, which provide communication links between a call centre and individual vehicles, will ex-

pand and evolve. As these communication links evolve, in-car communication services will ask drivers involved in an accident what collision repair centre they want their vehicle delivered to.

Anderson played a video during his presentation that dramatized how the immediate moments after a fender bender will play out in the coming era of connected cars. If a vehicle gets in an accident the driver will be contacted. The

call centre will confirm the driver is okay. If they are, but the car is damaged, the driver will be asked which collision repair shop they want their vehicle directed to. The call centre will text a list of local certified repair shops. The driver chooses one. The call centre makes the initial contact with the insurance company for the driver. This new system will be driven by OEMs. “It’s not far away,” says Anderson.

Mike Anderson Outlines ‘Virtual Steering’ Risks for Shops During Talk at Ontario Body Shop

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Continued from Page 30

Rivets Part 2

also loose some of strength due to vibration and movement. If the vehicle is again in another collision, this area could become a weak point in the distribution of the collision energy. Finally on solid rivets, the same tools for installing SPRs can be used for solid rivets, but you will need to change the madrels. The same holds true for removal. Moving on to the blind rivets.

The correct blind rivet is paramount in a proper and safe repair. Take a look at the next set of pictures to see what I mean.

You will notice that there is no much difference on the front side.

Fig. 22. Showing the front side of the panels using a Hemlock Blind Rivet and Garden variety pop rivet (these came from Home Depot)

Now look at Figs 23 &24 which are the back side of the panels.

You don’t have to be a rocket scientist to see the difference. These pic-

for installation and it is not necessary to have access to the backside. A repair shop called one my contacts who furnish riveting tools. The shop was complaining that his rivet gun did not work on the back panel of the bedside of the F150. It seems that the A-arm on the gun would not reach all of the attachment points for installing the SPRs. You will notice that the front panel is install with 3 different blind rivets and not with SPR. As I previously stated, you can not repair these new vehicles without the OEM recommend procedures, specific training and correct

Fig. 28. Problems that occur with the wrong rivet used http://electricalequipment.tpub.com

against the backside of the panel. This rivet has high shear and tensile properties and fills the hole. This rivet is excellent for holes that are slightly larger than the recommended hole. See Fig 26.

These are used where there is no access to the inner panel, so the rivet gun must work from one side only. A hole has to be drilled the size of the rivet head, eg for a 6.5 mm rivet, a 6.7 mm hole must be drilled.

The length of the headform must be long enough, 2mm longer than the overall thickness of the stack and be long enough to clamp the panels together. The shape of the headform will be decided by the job required. A countersunk headform will fit into a countersunk hole. The breaking point of the Fig. 25. Furnished by I-CAR as part of their FOR 06 Class mandrel must be correct. e.g. tools and proper use of those tools.

This is a disaster in the making and you better be ready. Enough on my soap box. Lets look at the Monobolt.

A monobolt is a specific type of blind rivet. The mandrel is pulled into the cylinder and expands the cylinder

used. (Recommended RIBE). This is dictated by the car manufacturer.

(Taken from Dave Grusko’s presentation.)

Again, you need to look at the OEM repair data to determine the proper blind rivet. In Fig 28, you can see the problems that occur when the wrong blind rivet is used.

The other type of blind rivet that is being used in the collision repair process is the hemlock rivet. Fig 29.

This rivet also need a hole for installation and does not need access the backside of the panel. The mandrel is pulled over the rivet body and the entire rivet is compressed against the rear

Fig. 29. Cross section of a Hemlock Rivet.

Courtsey of I-CAR

panel. See Fig 30 for the sequence.

There is a large footprint on the back panel and this rivet has superior tensile and shear strength. Moreover,

Fig. 23. Back side of the panel with Hemlock Rivet Fig. 30. Diagram on how a monobolt works.

Coutesy of www.ejot-avdel

Fig. 26. Monobolt cross section. Courtesy of I-CAR Fig. 24. Back side of the panel with pop rivets installed

tures are self-explanatory. We will look at the Monobolt and Hemlock blind rivets.

It should be noted that a proper hole as specified by the OEM in needed

Fig. 26a. Diagram on how a monobolt works.

Coutesy of www.ejot-avdel

44 NOVEMBER 2015 AUTOBODY NEWS | www.autobodynews.com

Fig. 27. Terms used for blind rivets. Courtsey of Dave Gruskos

On the repair of a MB Sill section, rivets with 1.9 ton breaking point must be

this rivet is highly recommended for thinner pieces of sheet metal.

The third part of this article will discuss the various types of rivet guns, advantages of FFR rivets, adhesive preparation and a few of the vehicle repair procedures for replacing parts with adhesives and rivets. Did you think this article was a riveting experience?

www.autobodynews.com C

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954-903-5412 www.autobodynews.com | NOVEMBER 2015 AUTOBODY NEWS 45

Industry Insight

—John Yoswick is a freelance writer based in Portland, Oregon, who has a body shop in the family and has been writing about the automotive industry since 1988.

He is the editor of the weekly CRASH Network (for a free 4-week trial subscription, visit www.CrashNetwork.com). Contact him by email at jyoswick@SpiritOne.com.

Lots of Variables to Take Into Account When Welding, But Training Need Doesn’t Vary with John Yoswick

When most collision repairers think of Chief Automotive, they likely think first about frame racks and measuring systems. But “Vehicle Services Group” includes not only Chief, Chassis Liner and the Rotary Lift brands, but the Elektron line of welders as well.

During a recent training session at Chief’s headquarters in Madison, Ind., Richard Perry, who oversees training for the company, offered some insights into the variables that technicians needs to keep in mind when welding, particularly as the range of materials used in vehicle construction continues to expand.

“Anytime you’re welding or bonding, preparation is the biggest part of it,” Perry said. “Making sure the panels are ready, the surfaces are clean. Whether they need to be scuffed. Whether you need to take the oxidation off the aluminum. Whatever needs to be done.”

The amperage, voltage and other settings on the welder need to be properly dialed in as well, he said.

“If the voltage is too low, the wire is going to come out further and start hitting the material before it melts,” Perry said. “If the voltage is too high, the wire is going to start to burn off before it gets to the material and that’s when you get a burn-back and the wire stuck to the welding nozzle.”

“That’s the one great thing about new welders; we have engineers who will establish these settings as a program in the welder,” Perry said.

“They do testing with the actual wire and thickness of materials, then program it. So on these new welders, the program will give you the numbers based on the wiring you’re using and what you’re welding. You just dial that system to that number and you’re ready to start welding.”

Bob Holland, Chief’s collision director for the Americas, said the process of creating these latest welders includes interaction with the automakers.

“Our engineers do the programming, but we have to actually take those programs to the OEMs and have them test them to make sure they have

repeatable results that are within the range that they require,” Holland said.

Perry said experienced welders may make some adjustments to those programmed settings based on their welding style.

“If he’s a real fast welder, he may increase the voltage,” Perry said. “If he’s a slow welder, he can decrease it.

If he likes to be up close, he can decrease the arc. If he likes to be further away, he can increase the arc. So there’s a lot of things that can be done specific to each person, but the program gets you right to where you need to be.”

A nice thing about the new welders, Perry said, is the machines respond to any adjustments synergistically.

“So if you change the amperage, it’s going to adjust your wire speed, etc., so that everything works together,” he said.

Other variables that welders need take into account are panel fit-up and alignment, Perry said.

“Make sure you have good contact, no gaps,” he said.

Welding technique, including gun angle and travel speed, is also critical for proper welding.

“The angle of the gun determines the amount of wire and shielding gas that comes out,” he said. “If you have it tilted too much, for example, your shielding gas is not protecting the weld area as well. That’s how you get contamination into the weld.”

Perry was asked what he sees as the biggest issue for shops related to welding or other joining. He said that too often he sees technicians who think they have 20 years of experience, but really have just one year of experience 20 times.

“What he did that first year that he learned, he’s been doing that same thing over and over and over,” Perry said. “In the last 5 to 7 years, there’s been so much change in vehicles. But the average technician is 48 and has been doing it for quite some time and it’s harder to get somebody like that to make the needed changes.” (The Collision Repair Education Foundation pegs the average age of technicians in the industry at 39, though that

46 NOVEMBER 2015 AUTOBODY NEWS | www.autobodynews.com

does not negate Perry’s point.)

Perry said shops and technicians need to look to the automakers for vehicle-specific repair information.

“The OEMs were on the sideline for a long time; the real expert repairing the vehicle was the technician,” he said. “They knew more about it than anyone else. That’s flip-flopped. The one that knows the most about the vehicle repair today is the OEM.” Perry said the automaker information seems to be getting to shop management and insurers.

“But then the technician who is actually repairing the vehicle may not get any of that information,” he said.

“So he’s going to repair it the same way he’s been doing it.”

Getting shops and technicians to understand the need for the ongoing training offered by I-CAR and companies like Chief can be a challenge, Perry said. He recalls visiting a Ford dealership body shop in Texas in

2010, right after Ford introduced the 2009 F-150 which had seven different types of steel in the cab. A technician had one such pick-up on jack stands with the outer rocker cut off, trying to repair the bent inner reinforcement.

“He had a slide hammer and was just wailing on this thing, trying to straighten it,” Perry said. “He’s sweating and saying, ‘What is this made out of?’ I said, ‘You don’t know?’ He said, ‘No. They changed something.’

‘Yeah, they did,’ I told him.”

Perry said he explained the steel the reinforcement was made of, and the technician realized the vehicle should be up on a rack.

“I said, ‘Yeah, and you’re going to have to replace the whole piece.

You can’t just straighten it,’” Perry said he told the technician. “He had no idea. They’d been doing the same thing over and over. Understanding that they do need training is a big thing.”

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Subaru Sees Record Demand, Plans IN Plant Expansion by 100,000 Vehicles

Subaru is experiencing record U.S. demand and will expand annual production capacity by 100,000 vehicles at its sole U.S. plant. The company will invest $140 million to do so. The Subaru of Indiana plant in Lafayette, one of the automaker’s three plants worldwide, will gain 1,204 jobs by 2017.

The factory currently employs more than 3,800 workers and produces about 300,000 vehicles per year, according to a press release.

The announcement comes after Subaru had said it will begin production of a seven-seat SUV at the Lafayette

plant after 2017. The SUV will be exclusively sold in the North American market, Yoshinaga said. Subaru’s Outback and Legacy and the Toyota Camry are currently produced at the plant.

Fuji Heavy Industries, which owns Subaru, said previously that it would halt Camry production at the plant, which has been building the sedan since 2007. Toyota has confirmed it will end Camry production will end in fall 2016 and shift output to its Georgetown, KY, plant. The Camry's departure would free up capacity of 100,000 vehicles, on top of the additional 100,000 announced.

The hiring and investments will “enable SIA to build more Subarus to help meet the growing demand,” said Tom Easterday, Subaru of Indiana executive vice president, in a statement. “The substantial increase in production volume at SIA will also result in new jobs and investment by many of our suppliers across Indiana.”

This is the second major investment in Subaru’s Indiana plant in recent years. The plant is undergoing a $400 million expansion, designed to allow Subaru to begin production of the Impreza model by the end of 2016.

Certified Collision Group™ Expands 1stCERTIFIED™ to 26 Shops, 4 States

Certified Collision Group™ (CCG) announced its 1stCERTIFIED™ initiative last week, now announces nine (9) additional facilities, to total 26, as CCG expands from California into Idaho, Washington and Oregon.

One of the new Affiliates joining CCG is Parks Royal Body Works of Boise, Idaho. Almost 40 years ago, Ted Thornton and a partner took the opportunity to purchase their facility. His son, Matt Thornton grew up in the family business and eventually became its owner in 1999. Their family, employees, and community have depended for

almost 7 decades on Parks Royal and its commitment to craftsmanship, exceptional service and professionalism.

Parks Royal’s OE Certifications, CSI scores and cycle time make them a great fit for CCG. “Having 1stCERTIFIED™ brand complement our current values and partners is crucial to us in today’s marketplace,” commented Thornton. “The ability to participate in a larger network—while maintaining our individual identity—is the kind of support we’ve been looking for. My family and our staff are excited to grow into

the future with the Certified Collision Group.”

Thomas Adams, CCG’s Managing Director notes, “Parks Royal is a prime example of how CCG will grow its 1stCERTIFIED™ initiative; adding unique value for well branded, owner operated, performance-driven organizations.

“Our ability to quickly expand into multiple markets is based on the value of our non-intrusive, high performance solutions to both qualifying collision repair businesses and the auto insurance community.”

Chief Videos Show How to Hold a Vehicle for Sectioning or Pulling

With more than 50 components, the Chief Automotive Technologies Structural Holding Package offers many ways to secure a collision-damaged vehicle to a frame rack for repair. In order to show users some of the possibilities, Chief has created a video series hosted by Richard Perry, OEM and strategic account sales manager.

The videos can be viewed at www .chiefautomotive.com/FixtureHolding/Structural-Holding and on Chief’s video library page.

“No matter if you are sectioning or pulling, it is imperative that the vehicle is securely held during the repair,” says Perry. “Supplemental holding points on the frame rack keep the vehicle from moving out of place, and also facilitate the multipoint pulls that may be required to return a vehicle to OEM specifications. Chief’s Structural Holding Package is effective with body-onframe and unibody vehicles, and our new video series shows how to create holding points for each type.”

To watch the video series or learn more about the Structural Holding Package, visit www.chiefautomotive .com/Fixture-Holding/StructuralHolding.

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CARSTAR Franchisees Involved in Donations & Fundraisers, Awards & Artwork CARSTAR Vehicles Donated as Part of Recycled Rides Program CARSTAR Forest Home Auto Body in Milwaukee, Wisconsin donated a 2009 Dodge Caravan to the Veterans Employment Alliance as part of the National Auto Body Council’s (NABC) Recycled Rides® program.

Erie Insurance provided the van, and restoration was handled by Marty and Debbie Zabel, owners of CARSTAR Forest Home Auto Body, as well as their son who did all of the paint work. The Veterans Employment Alliance will use the van to shuttle veterans to and from work.

CARSTAR Forest Home Auto Body in Wisconsin donated a 2009 Dodge Caravan to the Veterans Employment Alliance as part of the NABC Recycled Rides® program. (l to r) Jeff Parmeter, Erie Insurance; Marty Zabel, CARSTAR Forest Home; C.J. Brown, VEA; and Sue Gross, VEA volunteer

“We would like to thank all of those that participated in the donation of the van to the VEA Center on behalf of Veterans & Families in Crisis,” said Ken Davis, Director of the Veterans Employment Alliance. “Again, many thanks on behalf of our brothers and sisters preserving freedom in America.”

The van was given away in front of thousands of people at the Hiller Ford 6th Annual MACC Charity Fund Car Show on September 13.

“It was meant to be,” said Debbie. “It turned out to be such a tremendous blessing for the recipients. There were thousands of people there. They allowed us to use the PA system, so the van was given away in front of everyone.”

St Anthony’s Family Shelter in Wichita, KS received a mini-van for homeless families and the shelter’s transportation needs with the help of Collision Specialists CARSTAR West.

Wendy Glick, senior director of Mission Services and Development, said the shelter has needed a van and asked CARSTAR Auto Body Repair for help.

“CARSTAR has been a wonderful partner of Catholic Charities by providing reliable vehicles for several of our clients in the past,” said Glick. “What a blessing to have a newer model, reliable family van to transport our families, especially the children, to appointments and community outings.”

As a result, a 2005 Saturn Relay was donated to Catholic Charities of Wichita on Sept 24 as part of the Recycled Rides program. Collision Specialists CARSTAR West location repaired and refurbished the van and AAA Allied Group donated the salvage Saturn to the program.

The vehicle had been damaged in a collision on the right front side and was towed into the CARSTAR location. “The van was declared a total loss and we realized this vehicle was a perfect fit for the shelter’s needs,” said Ray Rose, general manager for Collision Specialists CARSTAR. Rose said body shops see vehicles that are totaled by either the owner or the insurance company and sent to salvage yards. “Many times all these vehicles need is some body work, mechanical repairs or TLC to get them road ready and safe to drive. We are grateful that AAA Allied Group generously donated a van for our shop to repair.”

AAA Allied Executive Vice President of Government and Public Affairs James Hanni, said, “We are pleased to be able to partner with Recycled Rides to donate a refurbished car to a deserving organization like Catholic Charities.”

Donating parts and services to make this Recycled Rides possible were: Denton Auto Salvage, BASF, FinishMaster, Auto Hail Repair, The Windshield Shop, Charity Cars and the technicians and staff at Collision Specialists WEST location.

CARSTAR Jungerman in MO Named Franchisee of Year Kerry Woodson and Toni Donius, owners of CARSTAR Jungerman in St. Peters, MO, have been named Franchisee of the Year by the International Franchise Association (IFA).

The purpose of the IFA Awards Program is to provide recognition to those individuals and organizations that have contributed to the growth and success of franchising as a method of distribution in the global economy.

“This is such an amazing honor for

48 NOVEMBER 2015 AUTOBODY NEWS | www.autobodynews.com

us,” said Kerry Woodson. “My sister and I, along with everyone who puts in an amazing effort every day in our shop, are truly humbled. We don’t work hard to win awards. We work hard to deliver an exceptional product to our customers. It’s very nice to see that work recognized in such a big way.”

Donius and Woodson are secondgeneration body shop owners. Their parents started Jungerman CARSTAR in 1991, and turned the shop over to the brother and sister when they retired.

The siblings have been around the business since it opened. There is a great family atmosphere, and they truly do go above and beyond for their customers.

Just last year, CARSTAR Jungerman went green with the addition of solar panels on the roof of their shop.

Donius said that it has cut their utility bills by 50 percent. They have also completed an extensive remodeling both inside and out with new paint, new furniture, a new layout, and a newly designed car rental counter to better service their customers.

CARSTAR Jungerman was recently recognized by Mitchell, an industry leader in shop estimating, management and workflow solutions, as a recipient of the AutocheX™ Solution Premier Achiever Award for consistently having the highest customer satisfaction scores. Earlier this year, CARSTAR Jungerman was also awarded the top honor in the CARSTAR system as Franchisee of the Year.

one of the latest additions to the CARSTAR family, having joined in July of this year. Craven is also an avid body builder, and is now contributor to fine art.

Sculptures by renowned artist Jeffery Breslow were painted by Stan Craven’s CARSTAR Chicago 38th St. body shop.

Jeffery Breslow’s recent showing at the Willis Tower, painted by CARSTAR Chicago 38th St. body shop, was the biggest indoor/ outdoor gallery showing the tower has held

When artist Jeffery Breslow was looking for someone to do paint work on his sculptures, he stopped by CARSTAR Chicago 38th St. and was impressed with what he saw. Craven’s shop has now painted close to 40 of Breslow’s works to date. The pieces show up at the shop as raw steel, bent into the unique shapes that Breslow designs for his work. The paint colors are picked specifically by Breslow.

Breslow describes his work as contemporary abstract sculptures created as conversations between human creativity and the natural world. Some of the artwork is currently on display at the Willis Tower (formerly Sears Tower). Breslow’s recent showing at the Willis Tower was the biggest indoor/outdoor gallery showing that the Tower has ever held. Craven and the staff at CARSTAR Chicago 38th St. have been proud to be a part of something so unique.

“Going into his shop is inspiring to me,” said Craven.

During CARSTAR Cincinnati Business Group’s Golf Outing “Seeing what goes into it, and in Ohio, skydivers jumped in with a 7,800 square feet seeing how it starts from American flag, the largest flown by a skydiver scratch, and knowing that every piece is his imagination, and how Sculptures by Renown Artist Painted he has a vision with every single piece

by CARSTAR Chicago 38th St. Stan Craven, owner of CARSTAR that he puts on—that’s what inspires me about it. I get to watch it from the Chicago 38th St. already had an interesting background. He spent more than ground up and I know that he names it, and it means something, that’s what I two decades as an executive with McDonald’s Corp. before getting into the really like about it.” collision repair business. His shop is See CARSTAR Franchisees, Page 54

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What to Do if You Suspect Substance Abuse in Your Shop

by Ed Attanasio

If you’ve owned or managed a shop for more than a decade, you’ve likely encountered one or more employees who had issues with alcohol or drugs. Discovering the problem and then figuring out the right strategy to deal with it can be tricky.

Candy Finnigan is one of the interventionists featured on the Emmynominated reality show Intervention (A&E) and the author of When Enough is Enough. In this interview, we discussed the effectiveness and success rate of interventions while she provided her insights into drugs in the workplace.

Q:

Of all the interventions you’ve done on the show, have there been any people associated with the collision repair industry?

A:

Yes, we had one individual a few years ago who lived in the San Diego, CA area and his entire family was in the body shop business in some capacity. The father was working at a shop and going down to Tijuana, Mexico to get parts to re-sell, but he was also picking back more than just parts. He was using the money from the parts to feed his addiction and keep it going.

What addictions are you norQ: mally finding in the automotive repair industry?

Well, drinking has always been an accepted thing, whether it’s A: getting a six-pack after work when the

shop is closed or everyone going to a bar after hours. It’s been ingrained in this industry and many people don’t see it as a problem. The bigger companies, such as the car dealerships and the larger shop chains do regular drug testing, but with a lot of these smaller, independent shops, these types of things can easily fall through the cracks.

Some companies also check their employees’ credit scores, because if someone has a bad credit rating, they sometimes have been involved in something illegal.

Booze and pot are everywhere and one body shop owner told me that they’re not as concerned about marijuana, except for the fact that employees smoking weed are more apt to take naps and snack all the time. Opiates have never been a big concern for the

collision industry, because a pill popper wouldn’t even be able to function in a shop. So speed is the real offender and the most common drug we find in the automotive repair industry as a whole.

Drugs can be a Candy Finnigan part-time problem is one of the interventionists for a while and at featured on the first maybe they Emmy-nominated work with a couple reality show of beers or on the Intervention (A&E) weekends for most and the author of When Enough people. Users are is Enough attracted to many of these drugs, because they can allow them to stay up late and either party more or work more, depending. But, then it usually escalates and becomes a full-blown addiction.

What should a body shop Q: owner or manager do when he or she notices that drugs are in their shop?

It’s a gradual thing and this is how it usually happens. First, A: people will start showing up late for

work. That seems to be the first sign, especially if someone who used to come in on time, but now they’re chronically coming in late. This is a problem, because that means they will rush through jobs to make up for the lost time and of course they start making mistakes. Two things will likely become apparent here, because they will either start doing bad work or they get so obsessed with a job that they don’t get it done on time. They get hyper focused on the job and will sand or buff one hood for hours and hours, for example. They spend so much effort and time on a job that the shop loses money and rather quickly it can affect the bottom line. It can also impact the shop’s safety, because if you’re under a car and relying on a drugged employee to help you, that’s obviously a very potentially dangerous situation to be in. That’s when the body shop managers and/or owners need to step in, because they should see that this individual is bringing the entire shop down.

Once a shop owner or manager Q: knows that an employee is on drugs, what is the next step?

50 NOVEMBER 2015 AUTOBODY NEWS | www.autobodynews.com

The first thing is to sit them A: down and tell them they need to get help. If they refuse the help, then

you have the right to fire them. If they do agree to get the help, you may or not be forced to pay for their rehab (depending on the laws in your state). You may also be covered by your insurance, because more and more insurance companies are back in the rehab business after many years of being out. If the employee in question goes to rehab, you have to hold their position and their pay for 60 days. And it needs to be documented by the rehab people, to make sure they’re actually getting help.

Is there any way that a conQ: sumer can know if a body shop fixing their car has a substance prob-

lem amongst their crew?

If you see the lights on late at A: night at a body shop, there is likely something sketchy going on.

In some areas, consumers have the drug problems as well and you’re having addicts getting cars fixed by addicts. The problem is that the work is not guaranteed and there is really nothing you can do if the work is shoddy.

Q: Do interventions really work?

Yes, definitely. I tell people that an intervention is one of the A: most profound acts of love that any-

one can do for someone else. This is what we see and that’s what we know.

Whatever the person has done before to get clean hasn’t worked and that’s why we do the interventions. Interventions don’t fail; people fail, but it is very rare. We have a 98 percent success rate with interventions, so yes I would say they do work.

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They’re actually called “tweaker shops” and there are more than just a handful of them all over the country. One addict told me that you can get your car fixed in just 12 hours at those types of shops!

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Third survey now open, asking ‘who pays for what’ in terms of aluminum repair, other items

The third of Collision Advice’s quarterly “Who Pays For What? surveys is taking place throughout October, asking shops about their billing practices (and insurer payment practices) related to aluminum repair, shop materials (like panel bonding adhesive) and shop (or sublet) services and fees.

“Our previous two surveys earlier this year, looking at refinish and structural repair operations, had great participation and are providing the industry with what I think is the most comprehensive data ever on ‘who pays for what,’” Mike Anderson of Collision Advice said. “This latest one looks at a variety of important topics, so while I’m intrigued to see what we learn about aluminum repair rates,

there are also just as many questions in the survey for shops not yet offering aluminum repair.”

Every shop that completes the survey (and provide optional contact information) receives the survey findings at no charge.

Shops can get the survey (during the month of October) by going to Autobody News to download it.

Anderson said the survey, which will take about 15-30 minutes, should be completed by the shop owner, manager or estimator who is most familiar with the shop’s billing practices and the payment practices of the largest national insurers. Each individual shop location (whether a stand-alone business or part of a multi-shop operation) may submit one response to the survey. Each shop’s individual responses are held in the strictest confidence and are not released in any way; only cumulative data is released.

More details about the quarterly “Who Pays for What?” surveys, including the findings of the previous two surveys, are available here (www

.CollisionAdvice.com/survey).

A 62-page report on the first survey, for example, details shop billing and insurer payment practices related to 26 refinish-related “not-included” items. The most-recently published report focuses on 20 “not-included” repair procedures related to structural/frame and mechanical operations.

The results are broken down by insurance company and region. The reports also each include a set of resources shops can use to help put the data to use in their shop.

“The surveys will help shops understand what these operations are, and whether other shops seek and receive compensation for them – or if they truly are ‘the only one,’” Anderson said.

Collision Advice (www.Collision Advice.com) is an independent training and consulting firm featuring some of the most respected and experienced experts in the collision repair industry.

Mike Anderson and his team offer real-world, cutting edge training and guidance both in the classroom and one-on-one in the shop.

Continued from Page 39

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10 years ago in the collision repair industry (December 2005) For Jim Watson, the solution to the rising percentage of vehicles being declared total losses is relatively simple: Non-repairable vehicles shouldn’t be repaired.

“Repair the repairable vehicles at a facility that has the training, technology, tools and accountability to do so,” said Watson, an Illinois auto recycler and current president of the Automotive Recyclers Association. “And require those vehicles that could not or should not be repaired to be disposed of with a federal certificate of destruction to be sold for parts or scrap only.”

Watson said this would solve what he calls “the total loss pandemic” by addressing two parts of the “total loss” equation. First, it would make more recyclable parts available to shops, thus reducing costs to repair. Second, it would reduce competition for salvage vehicles – because more of those vehicle could not be purchased to be rebuilt – lowering the salvage values that are a

Mitchell International Concludes 2015 Roadshow

Mitchell International recently concluded its five-city roadshow. Over the course of 10 months, members of the Mitchell sales and marketing teams visited collision repair shops across the country stopping in Dallas, Miami, Philadelphia, Phoenix and Seattle to meet with customers utilizing various Mitchell products, including the company’s RepairCenterTM shop management solution.

Mitchell’s RepairCenter solution is built with the flexibility to configure and select functionality that can be customized to individual businesses.The RepairCenter platform enables collision repair facilities to manage various aspects of their workflow including the repair, the customer and the business. posed to be.”

“Mitchell is proud to be the premier provider of collision repair shop solutions for all of the exemplary shops visited on the Roadshow,” said Paul Rosenstein, VP, Product Management at Mitchell International. “Our customers’ satisfaction is paramount.

We’re really looking forward to 2016 where we can meet more of our customers and discuss ways in which we can successfully support and streamline their business.”

key component in determining if a vehicle will be declared a total.

Watson’s comments came during the Collision Industry Conference (CIC) in Las Vegas in November, during which several CIC committees focused attention on the issue of total losses.

One committee, for example, compiled a variety of statistics from estimating system providers and insurers to gauge whether the common perception that the number of total losses is increasing is actuIn 2005, Illinois ally true.

Auto Recycler CCC reported Jim Watson was national president the percentage of of the Automotive total losses among Recyclers estimates written Association by in-surance appraisers in 2004 was nearly double the annual percentage of total losses in 1997 through 2000.

– As reported in Parts & People.

CCC has since reported that the percentage of total losses has hovered beSee SCRS Survey, Page 62

www.autobodynews.com | NOVEMBER 2015 AUTOBODY NEWS 51

WIN Announces Record Membership Numbers, End of October Webinar The Women’s Industry Network reported on September 18 that record membership numbers have been achieved in 2015. The organization revealed that the group is now comprised of over 400 women and men from various segments within the collision repair industry.

The WIN board during their strategic planning session

Denise Caspersen, current WIN Chair, attributed the growth to an increase in industry outreach, last year’s #ALLIN4WIN membership drive and the dedication of the organization’s members.

“We are fortunate to have a group of individuals within WIN who are not only members, but are also advocates for the group and share the WIN message frequently and enthusiastically,” stated Caspersen.

The 2016 membership drive is planned for October, spearheaded by Mary Kunz, chair of the Membership Committee and marketing director for Professional Parts Group. Kunz is looking forward to exceeding the results of last year’s drive.

“As a 10-year member of WIN, I am thrilled to see the steady growth in our membership numbers and excited to watch WIN surpass the 400 mark this year,” stated Kunz. “It is encouraging to see so many women and men taking advantage of all that WIN has to offer including our one-of-kind annual education conference; our many scholarship opportunities; and our supportive networking/mentoring culture.”

The Collision Repair Education Foundation (CREF) hosted an open house event at Thaddeus Stevens College of Technology (Lancaster, PA) Friday, October 2 in recognition of their 2014 Ultimate Collision Education Makeover school grant award.

“We are honored to receive this makeover grant from the Collision Repair Education Foundation,” commented Thaddeus Stevens College of Technology President William Griscom. “Our Collision Repair Technology program is celebrating its 50th anniversary at college this year and to

have this grant bring our shop in to the 21st century is greatly appreciated. In addition to our students learning from the I-CAR curriculum, we can now ensure they are being trained on state-ofthe-art equipment, which strongly enhances their chances of finding employment after graduation.”

CREF Executive Director Clark Plucinski noted, “We are very proud of the transformation of the Thaddeus Stevens College of Technology collision program. This Makeover award has taken their program to the next level and we will continue to work with the school to ensure the students coming out of the program have opportunities to become employed in the industry. I invite all industry members to join me at the event to see firsthand the transformation of the program.”

The WIN Board of Directors recently completed its semi-annual strategic planning session during their meeting October 1 and 2, at the Berkshire Hathaway Offices in Dallas, Texas.

together to build the organization and foster an environment that encourages the education, recruitment, retention and networking of women in the collision repair industry. Members of the Board are:

● Amy Nuttall, USA ● Beverly Rook-Twibell, Safelite Solutions ● Cheryl Boswell, DCR Systems ● Denise Caspersen, National Autobody Parts Warehouse ● Jaclyn Byers, State Farm ● Jessica Rob, Akzo Nobel Coatings, Inc. ● Katie Henwood, Industry Professional ● Margaret Knell, I-CAR ● Marie Peevy, Automotive Training Coordinators, LLC. ● Melissa Miller, CARSTAR Franchise Systems, Inc. ● Michelle Sullivan, Akzo Nobel Coatings, Inc. ● Nina Pedraza-Zinna, Industry Professional

“As an all-volunteer non-profit network, our ability to develop programs to support our members, and ultimately our industry, depends upon the support and generosity of our sponsors across diverse industry segments,” — said Susanna Gotsch, chair of the Sponsorship Committee

“Our strategic planning meetings require all hands on deck and are essential in keeping WIN moving forward as we grow and accomplish goals,” said Caspersen. “Our membership, educational conference attendance and presence at industry events have steadily increased. The session focused on our strategy to continue these successes and prepare for the 10-year anniversary in 2016.”

The organization chartered MiddlEdge, Inc., a third-party facilitator, to guide the strategic planning process.

Sandra Herron, founding principle and owner of MiddlEdge, Inc., stated, “Working with the WIN Board is a facilitator’s dream. They moved through an aggressive two-day agenda with intention and strategic focus. Exciting plans are taking shape to propel WIN into another record-breaking year in 2016!”

The WIN Board consists of various industry segments including collision repair shops, jobbers, suppliers, consultants, information providers and insurance companies. Board members serve three, two-year terms working

52 NOVEMBER 2015 AUTOBODY NEWS | www.autobodynews.com

● Petra Schroeder, Axalta Coatings Systems ● Shellie Andrews, Dana’s Collision Center ● Susanna Gotsch, CCC Information Services, Inc. ● Terri Neely, Nagy’s Collision Centers ● Yen Hoang, UYL Color Supply WIN started celebrating their 2016 10-year anniversary early by kicking off the 2016 sponsorship campaign on October 16. The campaign will run until January 10, 2016.

Susanna Gotsch, chair of the Sponsorship Committee, commented on the importance of industry sponsorship, stating, “As an all-volunteer non-profit network, our ability to develop programs to support our members, and ultimately our industry, depends upon the support and generosity of our sponsors across diverse industry segments. We are grateful for the confidence the industry has shown and look forward to cultivating new sponsor relationships this year.”

WIN expanded its scholarship program in 2015, and awarded five College Student Tuition and three High

School Tuition Scholarships to eight young women who have chosen to study in the collision repair industry.

At its annual Educational Conference, WIN also honored four outstanding female professionals with the “Most Influential Women” (MIW) award. The MIW program recognizes women who have enriched the industry with their leadership, vision, and commitment to excellence. Each scholarship winner was then paired with an MIW honoree to create mentoring relationships to support the young women entering the industry.

Contact Gotsch (sgotsch@cccis .com or 312-229-2952) for more information about sponsorship opportunities.

WIN hosted a 30-minute informational webinar called “Choice Management (Make the Shift)” on Wednesday, October 28. Building on her recent WIN Educational Conference presentation, “Time Management – There’s No Such Thing,” Ruth Weniger, CEO of Airbag Solutions and 2015 Most Influential Woman Award recipient, highlighted the three most important things industry members can do to shift from ineffective “time management” to high performance; choice management.

“WIN’s membership committee hosted this webinar as part of the 2016 #ALLIN4WIN Membership Drive. We are excited Ruth presented a follow-up to the presentation she gave at this year’s WIN conference. Time management is the number one stressor in most of our lives and exploring how a choice-based life can relieve some of the pressure resonates with many busy professionals, male and female alike,” stated Kunz.

WIN membership is open to all women and men in every segment of the collision repair industry. Membership is $75 per calendar year for professionals and $25 per calendar year for students. Anyone who joins during the membership drive (being held now through December 31, 2015) will receive membership for the remainder of 2015 included with their 2016 membership.

To renew your membership visit: http://www.regonline.com/WIN membership.

For information on becoming a member of the Women’s Industry Network and the upcoming #ALLIN4WIN WIN membership drive, visit http:// www.womensindustrynetwork.com

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www.autobodynews.com | NOVEMBER 2015 AUTOBODY NEWS 53

MSOs, Independent Shops and Businesses Raise Money and Awareness for Breast Cancer

by Stacey Phillips

The collision repair industry is demonstrating its support of Breast Cancer Awareness month this October both locally and nationally by raising money and increasing awareness. This includes holding fundraisers, buying t-shirts and spreading the word about early detection.

Service King is partnering with the National Breast Cancer Foundation (NBCF) for the second year in a row and has themed its campaign, “Eliminate Breast Cancer.” “Service King has always been active in supporting local communities,” said Danny Briones, Service King’s director of advertising.

“This particular effort is something that allows our entire organization to unite in support of the National Breast Foundation and its mission of Helping Women Now.” Last year, Service King employees raised $112,000 in support of breast cancer by purchasing pink “Eliminate Breast Cancer” t-shirts. Service King then matched each donation.

In addition to selling t-shirts this year, the company is raising funds Continued from Page 48

CARSTAR Franchisees

CARSTAR Cincinnati Business Group Golf Outing to Benefit Fisher House Foundation The CARSTAR Cincinnati Business Group hosted its annual Golf Outing at TPC River’s Bend in Ohio on August 31, with proceeds benefiting the Fisher House Foundation. This year’s event raised a total of $12,000 through golf entry fees and major sponsors like Enterprise Car Rental and BASF. The day kicked off with skydivers from Team Fastrax jumping in with the largest American flag flown by a skydiver. The flag was 7,800 square feet in size. Once the flag opened during

Service King helped promote the National Breast Cancer Foundation’s Early Detection Plan mobile app, which is available for the iPhone and Android in both English and Spanish

their descent, the National Anthem was played for everyone in attendance. As soon as the jumpers landed, there was a flyover by a P-51 Mustang, followed by a single bugle rendition of Taps.

“It was really an amazing day,” said Jim West. “Being able to give a large donation to the Fisher House makes all of the hard work that goes into the event worth it.”

Two Gold Star Dads were invited as special guests. Gold Star Dads are fathers who have lost their sons or daughters at war. This year’s guests, John Prazinski and Jim Miller, both lost their sons fighting for our country.

Prazinski said grace for the evening awards dinner, which was emceed by Dave Lapham, color analyst for the Cincinnati Bengals.

Ringbrothers to Debut Mustangs at SEMA

Custom car builder Ringbrothers, founded by Mike and Jim Ring, will feature its work at the Flowmaster and BASF booths during SEMA. The company will debut its latest custom build, “SPLITR” wide-body Mustang at the Flowmaster booth (22351) in the SEMA Central Hall on November 3 from 10:50 – 11:10 a.m.

The Spring Green, WI-based company will also debut “Espionage,” its all-carbon fiber Mustang at the BASF booth

(21437) in the SEMA Central Hall on November 4 from 9 – 9:20 a.m.

“SPLITR” Wide-Body Mustang

54 NOVEMBER 2015 AUTOBODY NEWS | www.autobodynews.com

through four high school football tailgating events themed Friday Night for the Fight.

Part of the campaign also includes promoting the NBCF’s early detection app to help spread the word about the importance of early detection. “This was inspired when we learned that the five-year relative survival rate of breast cancer patients is 100 percent if the disease is detected early in the localized stage,” said Briones. “This mobile app is an incredible tool to help build an early detection plan.”

“The Eliminate Breast Cancer campaign illustrates our teammates’ remarkable passion behind this cause,” said Chris Abraham, CEO of Service King. “The response each year has been nothing short of inspirational as we’ve been able to support the National Breast Cancer Foundation and its mission to help women now. Service King’s purpose through this has been to do our small part in spreading hope to those who need it most.”

In Bristol, CT, CARSTAR Ray’s Auto Body is sponsoring a “Sign the Beetle Campaign.” Proceeds will go to the Susan G. Komen Foundation.

With every vehicle the shop repairs in October, CARSTAR Ray’s will make a donation in that customer’s name.

Customers will be asked to sign the

As part of its awareness campaign, CARSTAR Ray’s Auto Body in Bristol, CT is asking customers to sign the shop’s promotional pink vintage Volkswagen Beetle

shop’s promotional pink vintage Volkswagen Beetle. The retro Beetle is custom-painted pink in a rubberized Plasti Dip Coating to represent the signature pink color for breast cancer awareness.

“Our goal is to have the entire car covered in signatures,” said Michael Ferrucci, manager of CARSTAR Ray’s Auto Body. “We hope the pink Beetle will draw a lot of attention to Breast Cancer Awareness Month and look forward to making a donation on behalf of

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our customers.”

The shop will also be accepting donations throughout October.

More than 200 independent shops across 34 states are taking part in “Brakes for Breasts.” Established by Leigh Anne Best and Laura Frank in 2011 with 10 shops in Ohio, the initiative has raised a total of $224,585 over the last four years. The first year, the 10 shops raised $10,000 and the organization has doubled its growth every year for the last four years.

All shops run the same program.

“They get their parts supplier to provide free brake pads or shoes and in return promise to increase the business they send to their supplier exponentially that month,” said Best. “The extra business for them helps to offset the cost of the brake pads.”

The shop then passes on the free brake pads or shoes to the client and he or she pays for the labor and costs to complete the job. The shop then donates 10 percent of the parts and labor total to The Cleveland Breast Cancer Vaccine Fund.

All proceeds go directly to this fund to pay for research by Dr. Tuohy and his team. “After 13 long years, we are less than a year away from beside

trials for the triple negative breast cancer gene, the gene that leaves one with little or no hope,” said Best. The research also helps develop vaccines for other breast cancer genes, ovarian and prostate cancer.

This is the first year Clovis Auto Shop, located in Clovis, CA, is participating in Brakes for Breast. “We chose Brakes for Breasts because it is different from all other Breast Cancer Awareness campaigns,” said Rob Porcella, the owner of Clovis Auto Shop.

“Our hope and vision is to no longer have Breast Cancer Awareness Month, but instead have a vaccine available for women that prevents breast cancer altogether.”

Porcella said his shop’s goal is to perform 30 brake jobs during October with a total revenue of $7,500. Employees have been spreading the word throughout the community by sending out press releases, email blasts, posting on social media sites and exposure through KMJ radio and KSEE24 News.

“God has blessed me with a healthy and prosperous business and I chose to honor God by staying involved in the community and helping those in need,” said Porcella. “My staff and I work diligently for the future success of Clovis

Auto Shop and the ability to continue blessing the lives of others.”

In addition to collision repair shops, businesses throughout the industry are also showing support during Breast Cancer Awareness Month.

MacTools, based in Westerville, Ohio, has supported The Stefanie Spielman Fund for Breast Cancer Research in the United States and the Breast Cancer Society of Canada since 2012 through the company’s own “Wrenching for a Cure” program.

Vince Ceballos, Service Manager; Teresa Sardina, KSEE24 Sunrise Reporter; Rob Porcella, Owner ; Chris Brewer, Service Advisor and George Garnica, KSEE24 Sunrise Camera Man stand in front of Clovis Auto Shop in Clovis, CA

The goal is to raise awareness for breast cancer research and donate a portion of the proceeds to the cause.

“To promote awareness for Wrenching for the Cure we utilized our part-

nership with Kalitta Motorsports and Doug Kalitta during the month of October while our product team designed

MAC Tools’ newly wrapped top fuel dragster displaying the company’s Wrenching for a Cure branding

a great looking, limited edition tool box to sell to technicians,” said Brett Shaw, president of Mac Tools.

Top fuel driver Doug Kaltita and his crew will wear matching breast cancer awareness crew shirts and unveil a pink dragster displaying Mac Tool’s Wrenching for a Cure branding.

The MB1000A-BCA is a tech series box featuring a carbon gray cabinet with BCA pink drawers, which includes the Wrenching for a Cure Bran-ding.

“So many people are impacted by cancer every day,” said Shaw. “This is our way of giving towards research so hopefully there will be a day when ‘so many’ become ‘so few.”

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Quaker State’s ‘Best in Class Challenge’ for High School Students Quaker State® has brought a hands-on automotive education program to select high schools through its “Best in Class Challenge.” This six-week competition features high school auto shop classes across the United States restoring, tuning and customizing a pre-owned car into a showroom-ready, creative representation of their school. Each high school team will compete for not only bragging rights, but a custom spread in Popular Mechanics, the opportunity to attend and participate in the December 11 Mecum Auction in Austin, TX and prize money and scholarships for their high school.

“The Best in Class Challenge is an exciting opportunity for high school students, offering them the opportunity to learn and apply new techniques for automobile maintenance and care,” said Gita Gidwani, Quaker State global brand manager. “The competition will be a true test of automotive knowledge and attention to detail for the students, and we hope it builds on their passion for the industry.”

On September 14 approximately 27 schools from across the U.S. competed to be nominated for the “Best in Class Challenge” and had until September 27 to secure as many votes as possible. Five school auto shop teams, one from each market, with the most votes was named

a finalist and able to take part in the next stage of the competition, transpiring over six weeks with a different automotive challenge each week beginning October.

The schools include: ● Chicago, IL: Trevians from New Trier High School ● Atlanta, GA: Navigators from Maxwell High School of Technology ● Charlotte, North Carolina: ATC from Iredell Statesville Schools Automotive Technology Center ● Northern, NJ: Kards from Kearny High School ● Orlando, FL: Scorpions from Satellite High School Quaker State teamed up with AutoZone to set up each school with the tools for success. The top five schools received their vehicle from local car lots (valued at $3,000), received a $2,000 AutoZone gift card to purchase all necessary parts and supplies for the competition. Over the next few weeks, the students will be scored on their progress, quality of work and overall final product. Online voting will also be taken into consideration.

Quaker State chose two judges: Tommy Pike, owner of Tommy Pike Customs, and Paul Menard, driver of the No. 27 Quaker State-Menards Chevrolet SS who races in the NASCAR

BASF SEMA Seminars Aim to Help Shops Improve Profitability BASF is offering seminars at SEMA that will help shop owners better manage their businesses.

The seminars are part of the Repairer Driven Education series hosted by the Society of Collision Repair Specialists (SCRS) and include sessions on scheduling, number analysis and an exchange with successful repair shop owners who have seen strong growth.

“We want to provide value to the collision repair industry and that starts with education,” said Jeff Wildman, BASF manager, OEM and industry relations. “Through these seminars, BASF is providing insights and encouraging discussion that can help our customers be more successful.”

BASF will present the following sessions: ● Scheduling and Work in Progress (Session RDE2) – Tues., Nov. 3, 9:30 – 11:30 a.m. – BASF’s Tom Hoerner will discuss Work in Process (WIP) and how to analyze scheduling. The session will dig into the impact that scheduling and workflow have on cycle time and productivity. Attendees will leave with procedural takeaways that will allow them to implement changes to improve shop performance. ● Understanding Numbers and What

They Tell You About Your Growth Opportunities (Session RDE9) – Tues., Nov. 3, 3 – 5 p.m. – John Niechwiadowicz from QLC, Inc. in partnership with BASF, will discuss the importance of thoroughly understanding your numbers before investing in equipment, tools, programs or locations. Collision Repair businesses will learn how to achieve better return on investment in their market, leading to better profitability. ● Our Journey to Become a “Successful” Collision Center (session RDE16) – Wed., Nov. 4, 3 – 5 p.m. – BASF’s Craig Seelinger will moderate a discussion with representatives from several successful collision centers that have experienced strong growth over the past several years. The owners/managers of these collision centers will discuss what was involved, the steps they took, and tools and resources they used to ensure their ongoing success to grow their businesses.

BASF will also unveil redesigned vehicles, host autograph sessions and present the latest in car color technology, tools and services at its two display booths (#21437 and #16026).

For information visit: http://www .semashow.com/event/2014/11/03/scr s-repairer-driven-education-rde-series

56 NOVEMBER 2015 AUTOBODY NEWS | www.autobodynews.com

NAPA/Martin Senour SEMA Activities

Sprint Cup Series. The judges evaluated each team based on strict automotive criteria including engine presentation, cabin detailing and exterior finish.

Upon successful completion of the “Best in Class Challenge,” all schools will be awarded a prize package from AutoZone that includes: ● Gold Prize – one – $2,000 AutoZone Gift Certificate to the 1st place school ● Silver Prize – two – $1,500 AutoZone Gift Certificate each to the 2nd and 3rd place schools ● Bronze Prize – two – $1,000 AutoZone Gift Certificate each to the 4th and 5th place schools The top three finalist teams will be given the chance to attend the Mecum Auction in Austin, Texas on December 11. Additionally, the attending students will be on stage while the vehicle crosses the block along with Tommy Pike and Paul Menard. The top three finalist teams will each have an opportunity to auction off their customized vehicles to the highest bidders with proceeds going to their high schools. The bottom two finalist teams will be able to keep their vehicles as a prize.

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NAPA/Martin Senour announced a list of activities at its SEMA booth (#10627) including: Tuesday, Nov. 3, 11 a.m. – 1:00 pm A meet and greet autograph session with NHRA Superstar Ron Capps, driver of the NAPA Auto Parts Dodge Charger R/T funny car.

Tuesday, Nov. 3 at 2:00 pm ● The unveiling/press conference of a 1949 Buick custom coupe restoration

by Chris Carlson Hot Rods out of Mulvane, KS; featuring Tec/BASE® premium refinish system color Granite (PCRS23) of the Martin Senour Rod & Restoration Color Deck on the exterior and Dark Blue Denim (PCRC30) for engine and wheels. ● The custom build of the Dir-T-Bird (an intensely modified 1964 Ford Thunderbird, by Caleb Luce of Luce Customs in Albuquerque, New Mexico. The build features a modified OEM tri-stage, complete with a unique midcoat, painted in the Vortex® premium waterborne refinish system. Unveiling at 2:00 pm Tuesday, Nov. 3rd. ● Register to win either a custopainted toolbox or mini-refrigerator.

For information, visit: www. martinsenour-autopaint.com or call (800) 526-6704.

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Sherwin-Williams Participates in Education Series Sessions at SEMA Sherwin-Williams Automotive Finishes (SWAF) is an official sponsor of the Repairer Driven Education (RDE) Series at SEMA. The sessions take place Tuesday, Nov. 3 through Friday, Nov. 6. Sherwin-Williams’ sessions include: ● RDE4 – Compensation Solutions: Tuesday, Nov. 3rd 12:30-2:30 p.m.

Join Mike Lanza to learn about how having the correct compensation plan can be the difference in retaining and attracting the top talent needed in

today’s work environment. ● RDE7 – Process Driven Collision Repair: Tuesday, Nov. 3rd 3:00-5:00 p.m.

Lee Rush discusses new concepts in process-driven collision repair: efficient design, process-driven advanced interface collision operations and using premium materials and innovation will demonstrate how today’s repair facilities need to change the way they operate to become a flagship collision operation.

● RDE12 – The Lean Office, Organizing the Shop Office for Maximum Efficiency: Wednesday, Nov. 4th 9:30-11:30 a.m.

Judy Lynch shows how applying lean principles to streamline and eliminate waste from your office and administrative processes will result in significant bottom line savings. ● RDE15 – In-Process Quality Assurance: Wednesday, Nov. 4th 12:30-2:30 p.m.

Lee Rush will discuss how in-

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process quality assurance programs improve on-time deliveries, production flow and cycle times by reducing and eliminating internal redo’s and come-backs, ultimately driving internal costs down and quality up.

To register for Repairer Driven Education, go to www.scrs.com/rde.

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www.autobodynews.com | NOVEMBER 2015 AUTOBODY NEWS 57

U.S. House Passes Federal Vehicle Repair Cost Savings Act

The U.S. House of Representatives passed S. 565, the Federal Vehicle Repair Cost Savings Act, on Sept.

28th, requiring federal agencies to consider using remanufactured parts for vehicle fleet repairs. The Motor & Equipment Manufacturers Association (MEMA) and its remanufacturing division, the Motor & Equipment Remanufacturers Association (MERA), applauded the vote. “We thank the House of Representatives for passing this important legislation,” said Steve Handschuh, MEMA president and CEO. The legislation requires all federal agencies to consider using remanufactured parts in maintaining the federal vehicle fleet, which numbers more than 588,000 vehicles. A 2013 GAO study found that the federal government spends nearly $1 billion per year on fleet maintenance, but there is no uniform policy among agencies about using remanufactured parts.

Tony Passwater Named Director of Green Service Standards Committee The Green Service Standard “GS2” committee announced that Tony Passwater will take the reins as Director.

The GS2 committee was launched last year in Las Vegas to organize an industry standard for shop operators to certify vehicles according to the fueleconomy.gov rating system.

GS2 Committee Chairman, Steven Schillinger said that Tony brings over 40 years of automotive service and repair experience as an organizer and leader. As director, Passwater will oversee the criteria for the knowledge areas required to attain GS2 accreditation, which serves as a public registry of individuals with the experience and understanding of how to evaluate a vehicles FuelEconomy.gov efficiency rating and climate score.

“It will be an honor to serve as director of the Green Service Standard committee and build upon all the good work that has been done since its launch,” said Passwater. “Most auto shop employees are products of their

DVI BOSS Revolutionizes Aftermarket Automotive Repairs with the New Digital Vehicle Inspection

Utilizing cutting-edge, web-based technology, DVI Boss enables automotive repair shops to complete Digital Vehicle Inspections that provide customers with a complete inspection of their vehicle, including photographs, videos, and technician notes.

This Digital Vehicle Inspection application interactively shows the condition of the different components of a vehicle. With DVI Boss, auto repair shops can provide better service to customers and improve profits by not only reducing costs of paper inspections but also technician time.

Once a DVI Boss Inspection is completed by the automotive repair shop, a link to the DVI is sent to the vehicle owner via text message or email.

By clicking the link, owners can view the inspection notes, photos and video right on their computer, tablet or smartphone.

Chris Boshaw, President of CSB Technologies, suggests that both customers and the repair shop will see the

value of this easy-to-use application.

He states, “Once drivers can see the actual photos and videos of the needed repairs, they will generally have a higher level of confidence that the recommended repairs are both necessary, and can be performed by the repair shop.”

DVI Boss is available as a standalone application and does not require any specialized hardware. An automotive repair shop only needs the ability to access the internet to upload photos and/or videos captured on their tablet, smartphone or camera. DVI Boss can also be integrated with a repair shop’s existing Shop Management Software and is also fully integrated with Shop Boss Pro, the flagship Shop Management Software application from CSB Technologies. DVI Boss is an affordable option to increase customer service and satisfaction as well as improved profitability for the shop. A subscription to DVI Boss is priced at just $98.00 per month to the auto repair shop with no long term contract.

U.S. Will Need To Adopt European Approach To Achieve MPG Targets

Global auto manufacturers have made considerable progress in increasing fuel economy and reducing nitrogen oxide (NOx) emissions. Experts at Emissions Analytics see the U.S. getting closer to 2025 federal fuel economy targets by adopting approaches from Europe. The Corporate Average Fuel Economy (CAFE) target of 54.5 miles per gallon by 2025 is actually the equivalent of an EPA sticker fuel economy of about 41 mpg, (nearly 20 percent lower because

of the manner in which they are calculated). U.S. passenger cars and light trucks tested by Emissions Analytics currently achieve 24.9 mpg in realworld driving, which will require a two-thirds increase to get to the target.

By contrast, Europe already is achieving 36.8 mpg. Adopting more fuel-efficient European technologies such as direct injection and variable cylinder technology could add a further 3.7 mpg to reach 33.2 mpg.

58 NOVEMBER 2015 AUTOBODY NEWS | www.autobodynews.com

experience, and the core of our mission will be to connect technicians, estimators and service writers to the most rewarding state-of-the-art challenges we can find.”

As a consultant, Passwater has worked for many leading Industry organizations over the years, as well as many volunteer committee positions.

He has actively been involved in the ASA, Automotive Management Institute (AMI), I-CAR, CIC, and SCRS. In 2014, he achieved the Automotive Management Institute’s Accredited Automotive Managers (AAM) designation. He is also ASE Master Certified and serves currently as director of the Indiana Auto Body Association (IABA).

“Tony Passwater is a leader, educator and award-winning journalist. He has enjoyed distinguished careers in industry and academia, and will expand GS2’s partnerships with ASE, I-CAR and its industry presence nationally,”

said Steve Leal, President at Fix Auto Canada. “I look forward to working with him as we educate and train specialists for multi-platform technologies in today’s rapidly changing auto industry,” Steve added. “He will make an impact on student careers and lives, and will reinforce the committee’s commitment to being at the forefront of tomorrow’s automotive standards and practice.

The Green Service Standard (G2C) is an eco-friendly technology group for the automotive aftermarket, representing 10 vehicle service and repair industry segments in the United States and Canada, including Motor Vehicle Dealers, Automotive Stores, Gasoline Service Stations, Collision Shops, Exhaust System Service, Tire Shops, Glass Replacement Business, Transmission Repair Shops, Car Washes and Automotive Oil and Lube Shops.

For More Information about GS2, contact Tony Passwater at: Tony.Passwater@aeii.net.

Subaru Selects OEC® Collision Parts Ordering and Fulfillment OEConnection LLC (OEC), a parts ecommerce technology leader for original equipment manufacturers’ (OEM) distribution networks, announced that Subaru of America has selected Colli-

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Addressing Total Loss Write-Offs Needs a Triple Bottom Line Approach

by Stacey Phillips, Assistant Editor

An increasing number of total loss write-offs in the industry prompted Guild 21 to host a webinar in October to address this growing concern. Guest speaker Mike Shesterkin, the general manager of What’s Next, a company that assists management teams develop strategies and implement action plans that take into account social, environmental and economic factors, proposed a new business model for the future based on sustainability and what he referred to as a “triple bottom line approach.” This would encompass social, environmental and economic considerations while running a business.

The presentation was titled, “You Can Pay Me Now, or You can pay Me Later: Why the Collision and Service Repair Industry Needs a Triple Bottom line Approach.”

Shesterkin, who has been working with AkzoNobel to advance the sustainability movement within the collision industry, has over 30 years of experience in the paint and coatings industry and has held numerous positions in the OEM and vehicle refinish

segments. Shesterkin shared insights with listeners about the emergent issue of total loss write-offs and the importance of creating the “building blocks of a radical new future.”

“It is the consumer who is bearing the brunt of the burden of this,” said Shesterkin. “This is especially true when you look at those who exist at the margins of economic stability.”

He said total overall transportation costs take up nearly 20 percent of the average American’s household income, which is up two-fold over what it was 50 years ago. For those in the lower income brackets, the cost is far more burdensome.

Shesterkin said when we learn about science or economics, teachers will tell us to consider one variable and assume everything else remains constant; the term in Latin is ‘ceteris paribus.’ “The truth is all of nature and every human interaction occurs within a system of interconnected relationships. Nothing in life is static,” he said.

He said the key to remember is that systems are constantly adapting; therefore, ceteris paribus is meaning-

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less in the real world.

“These faulty sorts of assumptions are particularly troubling when we look back over the history of the 20th century, which has been shaped by the consumerist worldview,” said Shesterkin. “With the rise of consumerism, there has been a common assumption that there are limitless raw materials and an unlimited capacity for the earth to absorb the waste that’s put into it. That assumption is incorrect. This is the reason many of us sense a “disruption” when we’re forced to deal with total economic losses. There is a tremendous amount of waste that ought not to be happening.”

He said there is a new model emer- ging based on sustainability.

“Sustainable development is development that meets the needs of the present without compromising the ability of future generations to meet their own needs.”

He explained the concept of a triple bottom line model, including social, environmental and economic aspects, which is a shift from the old paradigm of measuring the value of a business based solely on its performance.

“There is mounting evidence that those enterprises that put work into developing triple bottom line value, are outperforming those who do not,” said Shesterkin. “Financial institutions are starting to funnel money into these enterprises that are showing the capacity to manage risk around these areas because they represent the longer-term return.”

Areas where risk of exposure can be managed: 1) Morality: doing the right thing 2) Sustainability: being motivated to preserve the industry and the business in general 3) License to operate: society gives a business its license to operate; therefore, meeting the needs of all stakeholders drives this argument 4) Reputation: similar to License to Operate but goes more to perception, rather than anything approaching the objective What’s Next is a business in residence at the Green Garage, a coworking community in Detroit, MI, which includes sustainable businesses that come together with the intention of creating triple bottom line value.

Working with a number of community

members, Shesterkin devised a list of stakeholders who affect a body shop’s ability to practice its business (see graphic).

“If we are actively engaging our circle of stakeholders and understanding what it is that they would like to see happen as part of our ecosystem, then we’re able to stay ahead and understand how the market is behaving and the ecosystem is behaving.”

Benefits of the triple bottom line strategy:

Community ● Healthier community ● Skills development and job opportunity ● Alignment with the social and environmental sense of the people

Economic Resilience ● Shop is more productive ● Fewer sick days taken ● Lower health care costs ● People wind up paying more for a healthier and greener service ● Market the shop as a business that cares about and is connected with the community ● Lower comprehensive insurance costs for the shop ● Revenue up from more customers— differentiate from the rest of the market

Environment ● High recycled content-use of reman and recycled parts ● Less toxicity ● Less waste overall This triple bottom line approach is already taking place in the remanufacturing sector. “We’re putting people to work in meaningful jobs and rebuilding parts rather than throwing them away or down-cycling them,” he said. As a result, the benefits are 80 percent less energy impact, 88 percent less water used, 92 less chemical products and 70 percent less waste production.

He said it’s not a big leap to apply this concept to the entire vehicle and the way decisions are made on whether or not the industry writes off total economic losses.

“When you look at the complexity of the vehicle and the high strength steel now being used in the body, the question we need to ask ourselves is: See Triple Bottom Line, Page 61

www.autobodynews.com | NOVEMBER 2015 AUTOBODY NEWS 59

ASA Collision Division Reports on Two New Publications, Operations Committee on Feather Prime and Block

• The ASA Collision Division Operations Committee has been busy. Since its last report, it has compiled, organized and launched two new ASA publications to assist collision shops in writing a complete estimate. The ASA “Documented Collision Repair Operations” and “Reference Chart of NotIncluded Operations when Installing New Replacement Parts” are available for download on the ASA website.

These helpful guides are offered by ASA (www. asashop.org) as a service to the industry. We’d also like to offer special thanks to Mike Anderson for doing a lot of the heavy lifting on this project.

Committee Continues Efforts on Feather Prime Block Issue • The Collision Division Operations Committee continues its efforts with the information providers on the Feather Prime & Block issue. FP&B has already been incorporated into the Audatex estimating system, and we will continue to encourage all information providers to do the same. We also have reached out to the Database Enhancement Gateway for its help with a project involving unpainted parts to provide a listing of raw plastic parts for inclusion

with other ASA documents available free to the industry to aid in the estimating process.

• The Ops Committee met at NACE, which provided the opportunity to invite industry partners for a productive meet-and-greet discussion on a variety of topics. It was a great way to continue our industry dialogue into 2016 and to thank them for their support of the committee’s mission. ASA Chairman Donny Seyfer, AAM, brought them up to speed on the telematics issue, while Robert L. Redding Jr., ASA’s Washington, D.C., representative, outlined the legislative picture for the rest of the year and into 2016.

The committee members also discussed and approved a more streamlined approach to the subcommittee structure.

• While at NACE, Ops Committee Chairman Scott Benavidez, AAM, presented Dan Stander, AAM, with the 2015 ASA Phoenix Award. “Dan has demonstrated consistent commitment and support for our industry and ASA,” Scott said in his presentation.

“He has been a great friend and mentor to me and many others in the industry. He is truly one of our industry heroes!”

I-CAR® Adds New Vehicle Technology & Trends Course, Updates Existing Brazing & Measuring Course I-CAR has announced its fourth quarter product launch, which includes new and updated courses designed to help technicians and repair facilities prepare for today’s rapidly evolving collision repair industry. A new version of one of I-CAR’s most popular classes takes an in-depth look at 2016’s emerging vehicle technology and trends, while two updates add important new content to I-CAR’s existing foundational MIG brazing and measuring courses.

Vehicle Technology & Trends 2016 (NEW16) shines a spotlight on the new developments that repair facilities can expect to see in 2016 and beyond. The Technical Tsunami™ facing our industry is real and NEW16, which continues the popular “New” series, covers what’s changing on the cars that will soon be arriving in collision repair facilities across the country. The live course includes interviews with OEMs as well as a detailed look at new vehicle features, materials and more. Be aware and be prepared!

Course updates include expansions to MIG Brazing Theory (BRZ01e), an online course that helps technicians fully understand the applicability and uses of MIG brazing. MIG brazing has become

a required repair method for a growing number of popular vehicles, and this course prepares technicians to perform complete, safe and quality repairs when MIG brazing is one of the required attachment methods. The course now includes updated repair procedures and new and improved graphics and videos.

I-CAR has also updated Measuring (MEA01/v) to include newly refreshed vehicle examples, practice activities, graphics, animations and videos. All of this enhances the learning experience, contributing to better student learning retention and application when back on the job. The course is conveniently available in both a live classroom and virtual classroom format.

“I-CAR is committed to helping collision repair technicians and facilities stay on top of industry trends and evolving repair processes,” explained Josh McFarlin, I-CAR Director of Curriculum & Product Development.

“We are continually developing and updating our courses to reflect the mix of repair skills and knowledge that is required to produce complete, safe and quality repairs both today and tomorrow.” Visit i-car.com/newcourses.

PPG Presents Brilliant Colors & Colorful People at SEMA

During the SEMA show, PPG is bringing in the builders and painters who turn their imaginations loose to create designs and make them come to life with PPG brands. This group includes Bobby Alloway (Alloway’s Hot Rod Shop), Charley Hutton (Charley Hutton’s Color Studio), Dave Kindig (Kindig-It Design) and Tom and Mitch Kelly (Kelly & Son Crazy Painters).

These painters will be in the PPG booth, ready to answer questions, sign autographs and talk about PPG products. In addition, popular graphic artist Kenny Youngblood (Youngblood Art) and racer Joey Logano, one of the fastestrising young drivers on the NASCAR circuit, will also be at the booth. Logano currently drives the Team Penske PPGpainted No. 22 Ford Fusion in the NASCAR Sprint Cup Series.

“SEMA is a great time to see some remarkable cars, meet some outstanding painters and learn about what’s happening in our industry,” said Cristina Fronzaglia-Murray, manager, marketing communications, PPG Automotive Refinish.

Schedule for celebrity appearances at PPG booth #24601:

Tuesday, November 3 10:00 – 11:00 a.m. Charley Hutton,

Charley Hutton’s Color Studio 12:00 noon – 1:00 p.m. Kenny Youngblood, Youngblood Art 2:30 – 3:30 p.m. Tom and Mitch Kelly, Kelly & Son Crazy Painters

Wednesday, November 4 10:00 – 11:00 a.m. Dave Kindig, Kindig-It Design 11:00 a.m. – 12:00 noon Bobby Alloway, Alloway’s Hot Rod Shop 1:00 – 2:00 p.m. Charley Hutton, Charley Hutton’s Color Studio 3:00 – 4:00 p.m. Kenny Youngblood, Youngblood Art

Thursday, November 5 10:00 – 11:00 a.m. Kenny Youngblood, Youngblood Art 12:00 noon – 12:30 p.m. Joey Logano, Team Penske 1:00 – 2:00 p.m. Bobby Alloway, Alloway’s Hot Rod Shop 3:00 – 4:00 p.m. Tom and Mitch Kelly, Kelly & Son Crazy Painters

Friday, November 6 10:00 – 11:00 a.m. Dave Kindig, Kindig-It Design 11:00 a.m. – 12 noon Charley Hutton, Charley Hutton’s Color Studio For information, call (800) 6476050 or visit www.ppgrefinish.com

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Continued from Page 59

Triple Bottom Line

‘if none of this is destroyed in any way, and we can repair it safely, why on earth would we not do that?” said Shesterkin.

A common misconception is that all of this metal is being recycled.

Shesterkin said that only 25 percent of the metal that goes into the exterior body panels is recycled. The rest has to be mined.

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“The e-mail: increasing number of total

advertising@autobodynews.com economic loss write-offs is adding to

environmental degradation, by creatwww.autobodynews.com ing unnecessary toxic flows and carbon emissions and subtracting from social capital by taking meaningful work from within local communities,” said Shesterkin.

He proposed holding a roundtable event to bring together highBe Seen by Our Readers! level stakeholders in late 2015 or early CALL Sales at: 2016 inAdvertising Detroit. The purpose would be to examine the state of the industry today, what needs to be done and what advertising@autobodynews.com

is it going to take. surers, shops and manufacturers, and Your Email for Our Guild 21 consistsRegister of industry working together for the benefit of the leaders who share information perticonsumer and also driving a safe renent to the industry. Each month the pair in the most economical and effigroup holdswww.autobodynews.com a webinar with a guest cient manner,” said Farzam Afshar speaker. “The purpose of the call is to of Verifacts Automotive, who hosted really bring our industry together, in- the webinar.

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Continued from Page 51

SCRS Survey

tween 12.9 percent and 14.2 percent each year since 2005.

5 years ago in the collision repair industry (November 2010) At the Collision Industry Conference (CIC) this month, Bob Frayer of NSF International spoke about his company’s non-OEM parts certification program launched in February.

Like the Certified Automotive Parts Association (CAPA) program, NSF certification requires the parts manufacturer to meet quality control requirements, and that parts undergo testing to determine they match OEM in terms of content, fit and function.

But unlike CAPA, NSF does not require that its labs conduct the actual testing of the parts; NSF merely audits that the parts manufacturer has had

testing done by a qualified facility.

“The manufacturers control testing,” Frayer said. “We can do the testing, but we only require the testing be done at an ISO 17025 accredited facility.”

NSF-certified parts bear the NSF mark, Frayer said, and certification requires the manufacturer to have a system in place to conduct a part recall if there is a safety concern. Although CAPA accepts and investigates complaints about parts it certifies, under the NSF program the parts manufacturer must have a system in place to accept and respond to complaints. How does a shop know how to file such a complaint? Frayer said a phone number or email address for the manufacturer must be included on either the part or packaging.

NSF’s Frayer and CAPA’s Jack Gillis were asked how the industry should view the fact that there are now multiple standards and certification programs for non-OEM parts. Gillis

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said he doesn’t see it as a good thing, and could create confusion, just as it would if competing drug stores had different standards for aspirin that consumers had to try to sort through.

“Multiple standards often signify a diminution of the concept of standards,” Gillis said.

Frayer said he doesn’t see multiple standards as a bad thing.

“If we were interested in only one standard, we would probably be buying only OEM parts and say that’s the standard and why don’t we stop there,” Frayer said. “I’d argue that both CAPA and NSF are not the first standard but the second and third in the industry (after OEM). I don’t personally think that’s a bad thing.”

– As reported in CRASH Network (www.CrashNetwork.com), November 22, 2010. Both CAPA and NSF continue to certify non-OEM parts, and NSF recently launched a body shop certification program.

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