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Jay Leno Receives Token of Appreciation from BASF During SEMA 2015 by Stacey Phillips, Assistant Editor
Jay Leno, legendary comedian and host of Jay’s Leno’s Garage, received a special token of appreciation from BASF during SEMA 2015. Fans gathered at the BASF booth on November 4 while Dan Bihlmeyer, BASF’s North A- Jay Leno and the BASF Refinish team at SEMA 2015 merican marketing manager, his preference for BASF products. presented a signature leather jacket to “I’ve been using their products for Leno, who has a collection of 140 cars years and years,” said Leno. “It’s fun of his own. to have this kind of relationship. It’s Autobody News asked Leno about See Jay Leno, Page 17
CIC Debates How to Define a ‘Class A’ Shop—And If Such a Definition is Even Needed
See CIC debates, Page 36
P.O. BOX 1516, CARLSBAD, CA 92018
Whether the 2013 version of the Collision Industry Conference (CIC) definition of the “Minimum Recommended Requirements for a ‘Class A’ Collision Repair Facility” is up-to-date given changes in vehicle and repair technology was not up for debate at the latest CIC in Las Vegas in November. Randy Stabler “We have a wholly inadequate Class A shop definition today,” CIC Chairman Randy Sta-
bler said. “Things are moving a lot faster than we are. So we need to keep up.” But a number of representatives of the Society of Collision Repair Specialists (SCRS) argued at the meeting that there is no longer much of a need for the document at all. “The real-world situation is this Class A definition is irrelevant in today’s market,” SCRS board member Dusty Womble of Roger Beasley Collision Center in Austin, Texas, said. “The cars have changed. The [automaker shop certification] programs have changed. There’s really not a
Change Service Requested
by John Yoswick
VOL. 6 ISSUE 10 DECEMBER 2015
Winning SEMA New Product Awards Can Be Life Changers by Ed Attanasio
Capturing an award in the Specialty Equipment Market Association’s (SEMA) New Products Showcase can be a life changing experience for manufacturers that are looking for a fast track to success. Years of research and development coupled with hard work and buoyed by the spirit of entrepreneurship, these awards are given to the most innovative and cutting-edge new automotive aftermarket products in the industry today, judged by some of the biggest names in the automotive world. On Nov. 3 at SEMA’s opening breakfast, a handful of companies from all over the world received these highly coveted awards announced at a ceremony rivaling the Academy Awards. By just being associated with the SEMA brand, companies can gain instant cred-
ibility and fast track their journey to success.
The Collision Repair & Refinish Product First place winner went to Innovative Tools and Technologies, Inc. for the Scangrip Sunmatch Color Match LED. From left, General Manager Jason Cox and Scangrip’s Marketing Manager Hanne Nadolny.
Nearly 2,000 products were entered into 16 different Showcase categories to be considered for SEMA New See SEMA New Product Awards, Page 34
Stinnett’s Body Shop in Maryville, TN Marks 50 Years
his own. “When I started it, some people The first winter that Walt Stinnett told me I’d only last 30 days.” opened his auto body shop, he heated Instead, he’ll celebrate the 50th the building using a wood stove. The anniversary of Stinnett’s Auto Body, a next year, he was able to buy some business that has grown to include both his son, Lee, and grandson, coal. Zach. “People in Blount County have been real nice to us,” Walt told The Daily Times. Stinnett’s does collision repair, insurance processing, frame alignment, detailing and paint and body work. They also have a 24-hour wrecker service. The business started on Montvale Road, and moved to Zach, Lee and Walt Stinnett (from left) are three its current location at 1755 generations that are celebrating the 50th anniversary of their family-owned business, Stinnett’s Auto Body William Blount Drive in 1990. on William Blount Drive in Maryville. Credit: Tom Sherlin, They’ve grown from two emThe Daily Times ployees in 1965 to 14 employ“It was real tough starting out,” ees today. said Stinnett, who worked for the Lee joined the business full-time local Ford dealership for about 10 in 1977. See Stinnett’s, Page 6 years before going into business on by Melissa Erickson, The Daily Times
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2 DECEMBER 2015 AUTOBODY NEWS | www.autobodynews.com
Contents
COLUMNISTS Attanasio - IL Body Shop Owner Becomes Nationally Acclaimed Motivational Speaker . . . . . . . . . . . . . . . . . . . . . . . . 20 Luehr - A Secret to Success – Dealing with Fear . . . . . . . . . . . . . . . . . . . . . . . 10
NATIONAL “Write it Right: Estimating Best Practices” Seminar. . . . . . . . . . . . . . . . . . . . . . . . . 9 3M Automotive Aftermarket and NASCAR Announce Partnership for Five Years . . 54
taking into account the needs of their customers, providing valuable technical assistance to the program, with the end goal being a seamless workflow solution for their customers on the AudaExplore estimating platform. It’s fully integrated into the GM MyPriceLink system,” said Kris Mayer, general director, Wholesale Channel, Customer Care & Aftersales, General Motors Corporation. The agreement makes AudaExplore one of a limited number of GM partners with an approved integrated solution with MyPriceLink. As such, AudaExplore’s clients will be among the first to receive the dynamic pricing data at the initial launch of General Motors’ new MyPriceLink application. “This agreement demonstrates our commitment to provide AudaExplore clients with the most current technology available, and reinforces the strong relationships that Solera business units maintain with OEMs,” said Gary Gumushian, VP of the Solera Global Automotive Center.
Publisher & Editor: Jeremy Hayhurst General Manager: Barbara Davies Assistant Editor: Stacey Phillips Online Editor: Victoria Antonelli Contributing Writers: Tom Franklin, John Yoswick, Janet Chaney, Toby Chess, David Brown, Rich Evans, Ed Attanasio, Chasidy Sisk, David Luehr Advertising Sales: Joe Momber, Sean Hartman, Bill Doyle, Norman Morano (800) 699-8251 Office Manager: Louise Tedesco Sales/Research Associate: Cass Heckel Art Director: Rodolfo Garcia
Serving Florida, Georgia, Alabama, Mississippi, Virginia, Tennessee, North Carolina, South Carolina and adjacent metro areas. Autobody News is a monthly publication for the autobody industry. Permission to reproduce in any form the material published in Autobody News must be obtained in writing from the publisher. ©2015 Adamantine Media LLC.
Allstate Insurance Company. . . . . . . 9 Audi Wholesale Parts Dealers . . . . 52 Axalta Coating Services . . . . . . . 2, 56 BMW Wholesale Parts Dealers . . . . 45 Car-Part.com . . . . . . . . . . . . . . . . . . 22 CarcoonAmerica Airflow Systems . 32 Certified Automotive Parts Association (CAPA). . . . . . . . . . . 35 Classifieds. . . . . . . . . . . . . . . . . . . . 54 Coggin Deland Honda . . . . . . . . . . 18 Crashmax Equipment . . . . . . . . . . . 13 Crown Automotive Group . . . . . . . . 23 Dale Earnhardt Jr. Chevrolet. . . . . . 36 Eco Repair Systems of North America, LLC. . . . . . . . . . . . . . . . 16 EMM . . . . . . . . . . . . . . . . . . . . . . . . 11 Equalizer Industries, Inc . . . . . . . . . 38 Ford Wholesale Parts Dealers . . . . 41 GM Wholesale Parts Dealers . . . . . 47 Gus Machado Ford . . . . . . . . . . . . . 34 H & S Autoshot Mfg. Co . . . . . . . . . 33 Hendrick Automotive Group . . . . . . 15 Hendrick BMW/MINI . . . . . . . . . . . . 21 Hendrick Dodge . . . . . . . . . . . . . . . 12 Hendrick Honda Bradenton . . . . . . 14 Honda-Acura Wholesale Parts Dealers. . . . . . . . . . . . . . . 27, 28-29 Hyundai Wholesale Parts Dealers. . 48 Jon Hall Chevrolet . . . . . . . . . . . . . 33
Kernersville Chrysler-DodgeJeep-Ram . . . . . . . . . . . . . . . . . . 19 Kia Motors Wholesale Parts Dealers. 43 Land Rover South Dade . . . . . . . . . 10 Larson Electronics, LLC.. . . . . . . . . . 6 Lexus Wholesale Parts Dealers . . . 55 Martech Service Company . . . . . . . 26 Mercedes-Benz Wholesale Parts Dealers . . . . . . . . . . . . . . . . . . . . 37 MINI Wholesale Parts Dealers . . . . 45 MOPAR Wholesale Parts Dealers . . 31 Nalley BMW. . . . . . . . . . . . . . . . . . . 40 Nissan of Richmond . . . . . . . . . . . . . 4 O’Brien Hyundai-Subaru-Mazda . . 17 Porsche Wholesale Parts Dealers . 49 Radley Chevrolet. . . . . . . . . . . . . . . 42 Rick Case Automotive Group . . . . . 39 Rick Hendrick Dodge-ChryslerJeep-Ram. . . . . . . . . . . . . . . . . . . 24 Riverside Ford-Lincoln . . . . . . . . . . 44 SATA Spray Equipment . . . . . . . . . . 5 Stateline Chrysler-Jeep-Dodge-Ram . 8 Subaru of Gwinnett . . . . . . . . . . . . . 25 Subaru Wholesale Parts Dealers . . 51 Tameron Hyundai . . . . . . . . . . . . . . 30 Urethane Supply Company . . . . . . 20 Valspar Automotive . . . . . . . . . . . . . . 7 Volkswagen Wholesale Parts Dealers . . . . . . . . . . . . . . . . . . . . 53
Southeast
REGIONAL $5,000 Cash Stolen in GA Auto Body Shop Burglary . . . . . . . . . . . . . . . . . . . . . . . . 6 Armed Robbery at Auto Body Shop in Austell, GA . . . . . . . . . . . . . . . . . . . . . . 4 Caliber Collision Centers Expands into NC and SC with B&R Body Shop Acquisition . 9 Construction Begins on Tom Bush Automotive Facility in FL, Projects Totaling More Than $6.4M . . . . . . . . . . . 6 IADA Holds Northeast Fall 2015 Repair Conference in VA . . . . . . . . . . . . . . . . . . 4 Nashville, TN Domestic Violence Survivor Receives Restored Hyundai Sonata . . . . 4 Sisk - ARA Attendees Enjoy Successful 72nd Annual Convention and Expo in NC . 24 Stinnett’s Body Shop in Maryville, TN Marks 50 Years . . . . . . . . . . . . . . . . . . . 1 TN Body Shop Raises $5K for Breast Cancer Research. . . . . . . . . . . . 17
Aging Vehicle Fleet Continues to Create New Opportunity for Automotive Aftermarket, IHS Says . . . . . . . . . . . . . 46 Alcoa Awards CREF $75,000 Aluminum Training Grant . . . . . . . . . . . . . . . . . . . 55 ASA & Alliance Unveil Aftermarket Resource. . . . . . . . . . . . . . . . . . . . . . . 54 Assured Performance Announces 5-Star Business Performance Program. . . . . . 45 Assured Performance Co-Op Announces 2016 Board of Directors November 10, 2015 . . . . . . . . . . . . . . . . . . . . . . . . . . 48 AudaExplore Signs Agreement for GM’s MyPriceLink . . . . . . . . . . . . . . . . . . . . . 3 Auto Body Repairers Team with Progressive Insurance to Donate More Than 130 Cars to Veterans . . . . . . . . . . . . . . . . . 53 Axalta Coating Systems Acquires ChemSpec USA . . . . . . . . . . . . . . . . . . 49 Car-O-Liner Welcomed Distributor and Introduced Measuring Software in Preparation for SEMA . . . . . . . . . . . . . 37 CARSTAR CEO Makes Unique Bet with Franchisee President . . . . . . . . . . . . . . 22 CCC Receives Classroom Grant Through CREF . . . . . . . . . . . . . . . . . . . 21 Chief™ Now Offers Collision Repair Frame Racks and Benches. . . . . . . . . . 14 CIC Debates How to Define a ‘Class A’ Shop—And If Such a Definition is Even Needed . . . . . . . . . . . . . . . . . . . . . 1 CIECA Names PartsTrader Electronic Commerce Company of the Year . . . . . 48 CREF’s 2016 Spring Career Fair Schedule Announced . . . . . . . . . . . . . . . . . . . . . 13 Determining Values for Total Loss Vehicles Often Complicated and Controversial . . 50 Five Things to Know about California’s Bureau of Automotive Repair (BAR) . . . 38 Four Collision Schools Awarded GEICO Grants Through Collision Repair Education Foundation. . . . . . . . . . . . . . 46 GFS Demonstrates REVO Accelerated Curing Systems . . . . . . . . . . . . . . . . . . 22 Green Standards Help Auto Manufacturers Gain Consumer Confidence . . . . . . . . . 52 I-CAR® Announces Organizational Changes, Strengthening and Expanding the Leadership Team . . . . . . . . . . . . . . . . . 46 Industry Support “Rapidly Growing” for NACE-CARS 2016 in Anaheim, CA, Next August 9–13 . . . . . . . . . . . . . . . . 54 NABR Launches Labor Rate Surveys in AZ, President Discusses Overall Findings . . 40 NAPA/MARTIN SENOUR Unveiled NHRA Superstars & Custom Hot Rods at SEMA. 42 New Chief Videos Teach Proper 2015 Ford F-150 Anchoring, Available on Chief’s Website . . . . . . . . . . . . . . . . . . 49 NHTSA: Repair Shops Could Get Airbag Recall Work . . . . . . . . . . . . . . . . . . . . . 53 Scott Wendel Scholarship Fund Reaches Second Milestone of $20,000 in Donations . . . . . . . . . . . . . . . . . . . . . . 52 Service King Joins Progressive in Keys to Progress Veterans Day Giveaway . . . . . 55 Service King, Chicago’s CARCARE, Inc. Partner in 15 Location Deal . . . . . . . . . . 8 U.S. House Committee Holds Hearing on Vehicle Safety . . . . . . . . . . . . . . . . . 48 Vehicle Software Access from Librarian of Congress. . . . . . . . . . . . . . . . . . . . . . 8 VeriFacts Names Recipient for Disruptive Innovation Award . . . . . . . . . . . . . . . . 42 WIN Hosts Industry Webinar on “Choice Management” . . . . . . . . . . . . . . . . . . . 33
AudaExplore, a business unit of Solera Holdings, Inc. and a leading provider of software and technology solutions for collision repair and automotive insurance industries, announced on November 16 that it has signed an integration agreement to receive MyPriceLink dynamic part pricing data from General Motors beginning on December 1. MyPriceLink is the new realtime pricing initiative that replaces GM’s monthly static price tape for its collision parts portfolio. The application was successfully piloted by collision repairers and insurers using AudaExplore’s estimating platform beginning in July 2015. As a result of this agreement, the company said that AudaExplore users will have a seamless workflow experience when writing estimates for Genuine GM Parts. “A year ago the industry asked General Motors to engage collision industry stakeholders in an effort to collaborate and integrate into our design of MyPriceLink. AudaExplore stepped right up ... and we are very pleased they collaborated during this entire period;
Indexof Advertisers
SEMA COVERAGE Apollo Sprayers HVLP Introduces Turbo Pro 3000 for Paint Savings and Eliminating Contamination . . . . . . . . . . 18 Attanasio - NABC Gives Away 4 Cars at Annual SEMA Luncheon. . . . . . . . . . . . 12 Attanasio - WD-40 Unveils Two New Products at SEMA 2015. . . . . . . . . . . . 26 CAR BENCH Displays Manta - Bench Rack for All Vehicles. . . . . . . . . . . . . . . . . . . 18 Garmat 2015 Sharp Shooter Contest Winners Announced. . . . . . . . . . . . . . . 42 Industry Awards Presented During CIC at SEMA . . . . . . . . . . . . . . . . . . . . . . . 14 ITW Evercoat Launches New Body Filler. . 45 Japanese Panel Repair System Demonstrated by Equipment Gateway’s Miracle System at SEMA . . . . . . . . . . . . . . . . . . . . . . . 18 Jay Leno Receives Token of Appreciation from BASF During SEMA 2015. . . . . . . . 1 Novol Introduces European Car Refinish Solutions to US & Canada . . . . . . . . . . 22 PPG Showcases Products & Painters in Mardi Gras-Themed Booth at SEMA . . . 16 Prima Welds Showcases Prima Multi Torch 5-in-1 Inverter Welders . . . . . . . . . . . . 32 Pro Spot Offers a Look at New Products at SEMA . . . . . . . . . . . . . . . . . . . . . . . 52 Race Car Driver Ashley Sanford Sign Autographs at Herkules Booth . . . . . . . 32 SEMA Continues to Dazzle the Largest Crowd Ever . . . . . . . . . . . . . . . . . . . . . 30 Sherwin-Williams SEMA Booth Devoted to Getting Collision Shops “In The Fast Lane” . . . . . . . . . . . . . . . . . . . . . . 44 Urethane Supply Displayed 6066-CG Nitrocell Nitrogen Plastic Welder at SEMA 2015 . . . . . . . . . . . . . . . . . . . 44 Valspar Features Celebrity Appearances at SEMA . . . . . . . . . . . . . . . . . . . . . . . 41 Winning SEMA New Product Awards Can Be Life Changers . . . . . . . . . . . . . . 1
AudaExplore Signs Agreement for GM’s MyPriceLink
Autobody News Box 1516, Carlsbad, CA 92018; (800) 699-8251 (760) 603-3229 Fax www.autobodynews.com Email: news@autobodynews.com
www.autobodynews.com | DECEMBER 2015 AUTOBODY NEWS 3
IADA Holds Northeast Fall 2015 Repair Conference in VA by Chasidy Rae Sisk
On October 13–15, the Independent Automotive Damage Appraisers (IADA) Association held their Northeast Fall 2015 Repair Conference at the Doubletree by Hilton in Charlottesville, VA, and at the Insurance Institute of Highway Safety (IIHS). The educational event, which also included plenty of networking opportunities, “went very well,” according to John Williams, Executive Vice President of the IADA Association. “Attendees included IADA members and insurance material damage managers as well as other associates from the auto-
motive industry.” The Conference began on Tuesday evening with a Welcome Reception. After breakfast on Wednesday morning, a bus took attendees to IIHS for a Mercedes collision workshop, followed by a presentation on “Parts Pricing and Logistics” by Dave Damon. That evening, IADA hosted a dinner and Sponsor ShowAttendees witnessed crash test of Nissan Maxima at IIHS case back at the hotel. On Thursday morning, Kim Hazelbaker presented be- parted IIHS’s facility, IADA held their fore a tour of the IIHS facility. Then, member meeting. Williams explains attendees witnessed “a that these types of events are important crash test of a 2016 Nissan as a means “to educate our members as Maxima,” Williams re- well as our clients on the ever-changing counts. “The Maxima was technology and knowledge required to crashed into a stationary estimate and repair vehicles.” IADA is now actively preparing barrier at 40 MPH. Crash tests at this facility help for its 47th Automotive Vehicle Redetermine ratings for vehi- pair Conference to be held in Charlotte, NC in June 2016. Registration cle safety.” In the afternoon, atten- will open in December 2015, but the dees enjoyed a seminar on agenda is already available on the as“Test Track and Collision sociation’s website at www.iada.org. Avoidance” before Closing. Remarks were given, www.autobodynews.com and after non-members de-
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Nashville, TN, Domestic Violence Survivor Receives Restored Hyundai Sonata On October 26, Service King Collision Repair Centers partnered with MetLife Insurance to donate a refurbished 2011 Hyundai Sonata to a local Bridges Domestic Violence Center client and her child. The vehicle donation was made as part of the two organizations’ continued partnership in the National Auto Body Recycled Rides program and took place at Service King’s annual Charity Golf Event in Nashville, Tenn., which also raised funds for Bridges Domestic Violence Center. “Bridges is so grateful to Service King and all of its partners for making this donation possible,” said Bridges Domestic Violence Center Executive Director, Linda Jackson. “Having a car will give this client and her child the opportunity to start their lives over and break the cycle of violence.” The NABC Recycled Rides program provides an avenue for collision repairers, insurance providers and parts vendors to collaborate in purchasing, restoring and donating vehicles to deserving individuals and organizations. Monday’s presentation was
made possible after MetLife purchased the vehicle and teammates from Service King’s Mt. Juliet location donated time in volunteering to make necessary repairs and restorations before capping the process off with the October 26 presentation. “We’re always thrilled to participate in a Recycled Rides giveaway,” said Mike Abbott, Service King Regional Vice President. “In this particular giveaway, we are extremely grateful for the opportunity to make a positive impact on a very special individual and organization. Our teammates truly recognize the impact a reliable vehicle can make, and we simply hope this helps continue to move a life forward.” The presentation was also made possible through the joint efforts of Hubcap Heaven, Downtown Nashville Hyundai and Elite Electronics in providing essential parts and assistance through the donation and restoration process. Service King has made similar Recycled Rides giveaways in Phoenix, Decatur and Detroit already this year.
4 DECEMBER 2015 AUTOBODY NEWS | www.autobodynews.com
Armed Robbery at Auto Body Shop in Austell, GA
by MDJ Staff
Cobb Police are investigating an armed robbery they say occurred Thursday at the Compton Auto Body on Veterans Memorial Highway. Investigators say a man entered the business at 1:15 a.m. through a rear door and forced an employee to give him his cash and personal items. The man also forced the employee to carry business items out into an older silver Pontiac Grand Prix. Authorities describe the man as a 5-foot-11-inch, dark-skinned black man with a medium build and gold teeth. He was reportedly last seen wearing all black with a blackhooded sweatshirt and armed with a handgun, driving the Pontiac eastbound on Veterans Memorial Highway toward Atlanta. The employee was not injured during the armed robbery, police report. Authorities ask anyone with information to call (770) 499-3845. We would like to thank mdjonline.com for reprint permission.
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www.autobodynews.com | DECEMBER 2015 AUTOBODY NEWS 5
Construction Begins on Tom Bush Automotive Facility in FL, Projects Total $6.4M Stellar has started construction on a $1.4 million Tom Bush Collision Center, converting a former retail store into a collision repair shop. Upon completion of the project, Stellar will build a $5-million BMW dealership in the prior collision center location. Located at the former Champion’s retail space on 9750 Regency Square Blvd., the new Tom Bush Collision Center will feature three deluxe paint booths, two wash canopies, three detail canopies, 18 vehicle-repair stalls and a variety of administrative offices. The projected 44,000-square-foot facility will be almost double the size of the current collision center to be renovated for the BMW dealership. “This new facility is crucial to our growing company and services,” said DeWayne White, Manager, Tom Bush Collision Center. “It will be the area’s only one-stop shop for all automotive needs, all operated by Tom Bush associates. Continued from Cover
Stinnett’s
“I just grew up going to work for my dad,” Lee said. “I kind of thought about doing a couple other things, but really wanted to do this.” Ruth Stinnett—Walt’s wife and Lee’s mother—has also been a large part of the business. For many years, she answered phones, took care of the books and bills, and “kept me and Papaw from fighting too much,” Lee jokes.
Paul Myers puts the finishing touches on a vehicle repair at Stinnett’s Auto Body on October 29. Credit: Tom Sherlin, The Daily Times
Zach also grown up around the business, and joined full-time after graduating from East Tennessee State University this May. “I’ve been around it my whole life and want to continue to do what my dad and Papaw did,” Zach said. The three generations are immensely proud of their family-owned and operated business, even as they acknowledge it can be tough.
In addition to repairs, the new collision center will offer window tinting, paint and dent work, and glasswork. The space will also feature administrative offices for auto insurance partners. The new BMW retail space will be a converted space of the current Tom Bush Collision Center at 9875 Atlantic Blvd. “Stellar values community and providing quality solutions for local businesses,” said Richard Lovelace, Senior Vice President, Commercial Services. “We’re happy to be a part of Tom Bush’s growth in Jacksonville.” Tom Bush Business Development Manager Megan Bush said the company partnered with Stellar due to its extensive auto dealership portfolio. Stellar has completed more than 20 auto dealership projects to date. “The auto industry is its own breed,” said Bush. “After consulting with our peers, we knew Stellar was
It’s long hours, working on weekends and it’s hard to stop talking about work once you go home. But they’re proud stayed an independent shop for five decades, especially as more and more small shops have been purchased by large conglomerates. “And it’s going to stay that way,” Walt said. Lee said they’ve focused the business on making relationships with their customers and that success is determined by having a good business reputation and doing a good job. “The thing we always try to do is do a good job, and if there’s issues, take care of it,” Lee said. “Your service is the only thing you can provide different than anyone else.” A lot has changed since the shop first opened. They have better equipment to work with, but the “whole thing has changed,” Walt said. “When my dad started out, probably you were replacing 30 percent of parts and repairing 70 percent. Now it’s the opposite,” Lee said. The business has two paint booths and mixes all of their own paint for detailing and body work. It can sometimes take mixing 10 to 11 paints to get the right color, Zach said. “We try to take care of customers,” he said. It’s not uncommon for them to have a two- to three-week backlog of vehicles to work on, but “people don’t mind waiting,” Walt said. Stinnett’s Auto Body officially
6 DECEMBER 2015 AUTOBODY NEWS | www.autobodynews.com
skilled in solving those unique challenges. It is exciting for us to work with Stellar in building this new collision center to make a more efficient business process and offer new services.” “It’s been a pleasure to work with the Stellar team,” White added. “Meetings have been extremely organized, with every detail of the project accounted for. We’re excited to provide customers with the top-notch service they expect from the Tom Bush family in an optimized space.” Construction for the new collision center building began earlier this month and is expected to finish in December. Conversion renovations on the existing Tom Bush Collision Center will begin after the new facility opens, paving the way for the new BMW dealership. That project is estimated to take nine to 12 months and will encompass the latest BMW brand standards.
celebrates their 50th anniversary on Nov. 1, and is planning to have a customer appreciation event sometime in November.
We thank The Daily Times for reprint permission.
$5,000 in Cash Stolen in GA Auto Body Shop Burglary
by Adam Floyd, The Valdosta Daily Times
Investigators are searching for a suspect who broke into a Valdosta auto body shop and stole $5,000. At approximately 6 a.m. on November 9, the Valdosta Police Department responded to Thomas Collision at 1505 Maxine Ave. in reference to a reported burglary, according to incident reports. “Sometime between Friday night and Mon-
Investigators are searching for a suspect who broken into Thomas Collision over the weekend and stole $5,000. Credit: Adam Floyd, The Valdosta Daily Times
day morning, someone broke out a window and gained entry into Thomas Collision,” said VPD Lt. Kari Williams. “A snack machine was broken into and drawers in the office were pried open.” Thomas Collision reported at least $5,000 in cash was stolen during the incident, reports stated. “Detectives now have evidence they are reviewing in hopes of identifying the offender,” Williams said.
www.autobodynews.com | DECEMBER 2015 AUTOBODY NEWS 7
Service King, Chicago’s CARCARE, Inc. Partner in 15 Location Deal
Service King Collision Repair Centers announced on November 9 its largest partnership of the year through closing a deal to acquire Chicago-based MSO CARCARE, Inc. The deal encompasses all 15 of CARCARE’s premier collision repair centers across the Chicago metro and central Illinois area with operations transitioning to Service King immediately. Terms of the merger were officially agreed upon and signed Friday, Nov. 6, as Service King continues its robust growth initiative in the market and across the U.S. “Partnering with Service King is truly an exciting step forward for the CARCARE team,” said Bill Aeschliman, CARCARE Owner and Chief Executive Officer. “Service King’s standard of superior service will only enhance our operations and propel opportunities for our very own teammates. CARCARE customers and insurance partners will continue to receive the same exceptional service they have come to expect throughout this period of growth.” Service King, a company that has pioneered premier customer-oriented accident repair service, now operates a total of 37 locations across
the Chicago and central Illinois market. The organization, which first expanded to Chicago in 2014, now provides all customers comprehensive automotive repair services at 275 locations in 23 states across the U.S.
“The Chicago community has embraced Service King and we couldn’t be more excited about continued growth,” said Jerod Guerin, Service King Regional Vice President. “Partnering with CARCARE and its excellent network of 15 superior collision repair centers and teammates is a monumental step forward in our mission to provide Chicago and its residents the very best service possible.” The Chicago market has played a key role in Service King’s growth strategy for 2015. This year alone, the organization has partnered with four area collision repair providers includ-
8 DECEMBER 2015 AUTOBODY NEWS | www.autobodynews.com
ing Riverdale Body Shop, Central Collision and Loro Auto Body as it looks to bring the area a streamlined and consistent high quality collision repair experience. “CARCARE has built its business by promising the highest quality repairs coupled with outstanding customer service,” Jim Missig, CARCARE Owner and Chief Administrative Officer. “Through partnering with Service King we are able to continue to fulfill that promise, while at the same time providing the opportunity for our very own teammates to grow in the industry. This is truly a perfect fit our team, and I’m personally excited to see its positive impact across all facets of our business and the customers we serve.” CARCARE has served the Chicago area since opening its first location under its current name in 2001. CARCARE consistently ranks among the top-10 collision repair centers in the U.S. according to AutoChex, the leading provider of in-depth customer satisfaction ratings for the collision repair industry. For more information on Service King and to view a complete list of locations and services, visit www.Service King.com
Vehicle Software Access from Librarian of Congress
In October, the Librarian of Congress released the sixth triennial set of exemptions to the prohibition of circumvention of the Digital Millennium Copyright Act (DMCA). This refers to the bypassing of technological measures employed by or on behalf of copyright owners to protect their works. In regard to automotive repair, the document recognizes the growing need for repairers to be able to access and sometimes alter vehicle software. The final exemption would allow repairers to modify programs that are: “... contained in and control the functioning of a motorized land vehicle such as a personal automobile, commercial motor vehicle or mechanized agricultural vehicle, except for computer programs primarily designed for the control of telematics or entertainment systems for such vehicle, when circumvention is a necessary step undertaken by the authorized owner of the vehicle to allow the diagnosis, repair or lawful modification of a vehicle function.” The Automotive Service Association’s (ASA) leadership has expressed some apprehension about the telematics language in those exemptions, in that it excludes third-party access to “telematics and entertainment systems.”
“Write it Right: Estimating Best Practices” Seminar
On November 10, over 80 industry professionals gathered at the Radisson Hotel in Roseville, MN to hear industry expert Mike Anderson, Collision Advice, present “Write it Right: Estimating Best Practices.” The seminar, was a joint endeavor of Alliance of Automotive Service Providers of Minnesota (AASP-MN) and Axalta Coating Systems, and had a sell-out crowd. The seminar provided attendees with information and resources to support and justify their position on what it takes to restore a vehicle back to its pre-accident condition. Highlights of the seminar included: ● Tools to help identify the not-included items, such as the DEG website, ASA Not-Included Guides and the SCRS Guide to Estimating; ● How to use negotiation tools with insurers and get paid for hotly-contested items, such as prepping raw plastic, blend within a panel, “feather, prime and block,” masking operations, weld burn damage and more; ● How to improve photo quality; ● Utilization of line notes;
● How to write a damage analysis in conjunction with 100% disassembly; ● The importance of OEM information and where to find it; and
● Key performance indicators (KPIs) to monitor when auditing the quality of estimates. Attendees raved about Anderson’s presentation and the information provided in the seminar. One attendee stated, “Wow! Best instructor I’ve seen in 30 years!” “Mike is always a great draw,” said Judell Anderson, AASP-MN executive director. “His programs provide the perfect mix of technical information, practical tips and motivation. We are very pleased to have had the opportunity to partner with Axalta to share Mike’s extensive knowledge with Minnesota’s collision repair industry.” AASP-MN looks forward to providing its members with other exceptional training opportunities in 2016. The Alliance of Automotive Service Providers of Minnesota (AASPMN) is an association of independentlyowned automotive service businesses and industry suppliers dedicated to improving the state’s automotive service industry and the success of its members.
Caliber Collision Centers Expands into NC and SC with B&R Body Shop Acquisition Caliber Collision Centers announced on November 6 that it has acquired B&R Body Shop in North Carolina. B&R Body Shop has served the Metro Charlotte Area for more than 75 years in North Carolina with six locations in and around the Charlotte as well as a location in Rock Hills, South Carolina. Steve Grimshaw, Caliber Collision Chief Executive Officer announced, “We are extremely excited to have the B&R Body Shop organization join forces with Caliber Collision as we continue to grow into the collision repair provider of choice in North and South Carolina.” “The B&R Body Shop facilities and management team are perfectly aligned with our purpose, vision and mission. Tommy Morgan, Brandon Hawkins and their team have consistently delivered unparalleled customer satisfaction and industry-leading operational consistency for more than seven decades,” added Grimshaw. “It’s exciting to take the next step for the B&R organization. We’ve done a lot over the past three years and we are looking forward to having even more opportu-
nities to grow with Caliber.” said Brandon Hawkins, General Manager of B&R. Brandon will be joining the Caliber Collision team as the Director of Charlotte Operations. David Roberts, Managing Director at Focus Bankers Automotive Group, who led the engagement for FOCUS acknowledged the good fit, “It was a pleasure working with Tommy and Brandon to help them find the best home for their business. As the largest collision repair company in the U.S., Caliber is building a solid footprint in the Charlotte market. This is a win for both parties.” “Our acquisition of B&R Body Shop increases Caliber’s total number of locations to 339 as we continue to restore each and every customer to the rhythm of their lives,” said Mark Sanders, Caliber Collision Centers’ President and Chief Operating Officer. For more information about Caliber Collision, please visit website at www.calibercollision.com
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www.autobodynews.com | DECEMBER 2015 AUTOBODY NEWS 9
Lean Operations
A Secret to Success – Dealing with Fear with David Luehr
I find it interesting that after years of being labeled as the “Lean Process Guy” you less frequently see articles by me on the subject of “Lean” as of late. It is not that I don’t still enjoy Lean and Theory of Constraints, in fact I can still “geek out” and talk about it for hours. The fact is, is that I created my business to help collision repairers not only survive in these challenging times, but to thrive, and right now what shops need even more than process methodologies is to learn to get out of their own way! The shops that are hugely successful these days are able to overcome the odds by challenging their beliefs and create a new normal for their businesses. Collision repairers can compete with MSO consolidators or anyone else for that matter, but only after they first learn to compete with their own thinking! Right now in history can be the best time ever to own a collision repair business, but ironically, for some, it is also the worst! You don’t need to be a consolidator for this to be the best time ever in the history of the world to own a collision repair business; you just need to have the right mindset! I recently had an epiphany while dining at my favorite Chinese restaurant where I got this fortune cookie message. “No one is standing in your way anymore, time to moving forward.” I question the grammar, but this message speaks to the very heart of what is keeping most of us from reaching our God-given potential in life. This is a nice way of saying, “Get out of your own way!”
To follow the advice of my fortune cookie, let’s dig a little deeper. Getting out of your own way really means believing in yourself more. Fear is what keeps you from believing in yourself, right? A little voice in your head likes to tell you things like, “You’re not good enough”, or “Remember the last time you tried expanding your collision shop, you’ll probably fail again.” The biggest enemy of belief is fear, so if you want to get out of your own way, you need to learn to deal with fear! The secret to success and happi-
David Luehr is the owner of Elite Body Shop Solutions, LLC, a collision business consulting firm based in Nashville, Tennessee. He is a 30 year veteran of the collision repair industry. David is an expert in Body Shop Operations and specializes in Lean, and Theory of Constraints methods. Email him at dluehr@msn.com
ness probably lies in our ability to change our relationship to fear. We have a tendency to view fear as a bad thing. If we could view the feeling of fear as a
other thing to recognize is that the negative chatter in your head is just noise! Most of us don’t realize that all the incessant chatter that goes on in our head
“Whether you think you can or think you can’t, you’re right.”
sign that there is an opportunity –ahead, you could have a different relationship with fear. What if, every time you noticed the feeling of fear creeping up, instead of bolting back into your comfort zone, you headed into the source of the fear? To many of you, that seems like backwards thinking. You are exactly right, it is backwards (unusual) thinking, and not going there is exactly why so many people fail to achieve their potential and their dreams.
Embracing Fear Will Help You To: Invite Change - What stories do you tell yourself when facing a choice to try something new? Do you only think about things that could go wrong? Have you wanted to implement a blueprinting program at your shop, but are worried about rocking the boat with your team? Make New Friends – Is there someone who inspires you that you could reach out to? Many of us are a product of the people we choose to hang out with. Choose to hang out with winners. Enhance Relationships Through Communication – Fear affects us through the communications we choose to have or not have. Imagine what your life would be like if you could speak and live freely. Learn New Things & Become Curious – When you accept failure as an acceptable part of life, you will want to try many new things and experience life in a whole new way. If you will recognize that your ego is an obstacle and that vulnerability is freeing, you can be your true self. An-
10 DECEMBER 2015 AUTOBODY NEWS | www.autobodynews.com
– Henry Ford
is not real or true. When you recognize the chatter for the nonsense that it is, your life will change in very powerful ways! YOU WILL GET OUT OF YOUR OWN WAY! The big take-away here, and what you can immediately start doing to make a dramatic change in your life, is simply to Practice Awareness. It takes practice, and that’s why it is called “Practice Awareness”. It takes time to become proficient at listening to your thoughts, but once you start to take notice it will have a profound impact on your life. The technique I use goes kind of like this…
1. When you feel your chest start tightening, fear is setting in. 2. Sit with the feeling for a moment to recognize what’s going on. (This gives you the power over the fear!) 3. Choose to do the thing that is causing you fear, like engaging in a conversation with the person that may be intimidating you. 4. The more times you do the thing causing you the fear, the less you will feel the fear. Just to be clear, I am not talking about being fearless or doing stupid things that will get you hurt or killed, I am talking about the thousands of opportunities we pass up, because we have an adversarial relationship with our own fears. To me, the real definition of courage is when you feel the fear, and do it anyway! For help reaching your unlimited potential contact Elite Body Shop Solutions today. www.elitebodyshop solutions.com
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www.autobodynews.com | DECEMBER 2015 AUTOBODY NEWS 11
National Associations
NABC Gives Away 4 Cars at Annual SEMA Luncheon with Ed Attanasio
Five deserving Las Vegas families and individuals received the gift of transportation to pursue their dreams and further their careers when they were
nies representing all facets of the collision industry team up to repair and donate refurbished vehicles. All of their time is 100% donated—including body
presented with newly refurbished vehicles on Nov. 4 at the 2015 SEMA Show at the National Auto Body Council’s Annual Recycled Rides™ presentation luncheon. Since 2009, members of the National Auto Body Council have donated 55 vehicles to help a wide range of people in Las Vegas—individuals, families and non-profit organizations that badly need transportation. Nationally, nearly 1,000 vehicles have been donated through the Recycled Rides program since 2007 in which compa-
technicians, refinish professionals and even estimators—which means that the giving goes a long way and can involve 20-30 people in refurbishing one car. This year’s vehicles were donated by Allstate Insurance (GMC Terrain); GEICO (Hyundai Elantra); Enterprise Rent-A-Car (Chrysler Town & Country); Hertz Corporation (Nissan Juke); State Farm Insurance (Toyota Corolla) and refurbished by body shops such as Proficient Auto Body, Caliber Collision, Gerber Collision & Glass, Service King and Jim Marsh Auto Body.
12 DECEMBER 2015 AUTOBODY NEWS | www.autobodynews.com
Ed Attanasio is an automotive journalist based in San Francisco, California. He can be reached at era39@aol.com.
Other companies that contributed parts them to do that. It’s all about empowand services include LKQ Corporaering people and helping them to be tion, Axalta Coatings, and AkzoNobel, better and getting them in a position 1-800 Charity Cars, powered by Auwhe-re they can truly flourish. Our redaExplore, a Solera Company, and cipients become lifelong spokespeople many other local businesses. for the Recycled Rides Program and Always opening the luncheon, that’s why it’s so wonderful, because it Chuck Sulkala, NABC Executive Di- keeps giving again and again.” rector welcomed all in attendance and After Sulkala’s comments, Rick kicked off an afternoon of giving. Turri, Chair of the Recycled Rides “This program has grown over Committee made a brief presentation, the years and it’s very satisfying to see it as it has evolved,” Sulkala said. “Changing lives is one thing we can all do in the collision industry and giving deserving people the gift of transportation is a unique role we can play. If the lack of a vehicle will deter someone’s success for whatever reason, it is our duty to help them if we For Chrysalyn and Ny Springer and their four children, a can. These recipients just need car that would add countless hours to their day, allowing a car to complete their jour- them to spend quality time with their family instead of neys and this program enables sitting on the bus
children, one of which is ■ For Chrysalyn and Ny Sprinwheelchair-bound, have been ger and their four children, a car will without a car for several years. add countless hours to their day, allowHaving a car will allow the ing them to spend quality time with their family to participate in more family instead of sitting on the bus. school activities and open new “We would like to thank all of the employment opportunities for insurance companies that donate the Wade-El. cars and all of the shops that refurbish ■ A dependable car will them, back to where they look new,” help Nicole Williams, a sin- Terry Lindemann, Executive Direcgle mother with three chil- tor of Family Promise of Las Vegas dren to achieve her goal of said. “It means so much more, because being self-sufficient despite we know (and the recipients know) Sherwood Wade-El and his four children, one of which is having medical challenges of that a lot of people really care and are wheelchair-bound, have been without a car for several her own. willing to step up in a big way This years. Having a car will allow the family to participate ■ Thomas Mlechick is a program is special and we’re blessed in more school activities and open new employment opportunities for Wade-El Vietnam War veteran who reto be part of it.” lies on rides from followed by Linda Sulkala, Program Manager for Recycled Rides; Dave friends for frequent medical appointments, so a new car will Jochman, Chaplain for the Leatherneck Club, Marines Corps League and help him to complete his Ph.D. and continue his ministry as a Terry Lindemann, the Executive Director of Family Promise of Las Vegas, chaplain in the Marine Corps all of which talked about the history of Honor Guard. ■ Robert and Shasity Bathe program. Four of the Recycled rides vehi- suil depend on public transcles were gifted to families nominated portation to get themselves to by Family Promise of Las Vegas and work, school and day care for the fifth vehicle was presented to a their five children, so their newmilitary veteran selected by the Leath- ly refurbished vehicle will allow A dependable car will help Nicole Williams, a single mother then to be more productive and with three children to achieve her goal of being self-sufficient erneck Club. The recipients are: despite having medical challenges of her own ■ Sherwood Wade-El and his four enjoy their family more.
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Industry Awards Presented During CIC at SEMA
James Moy (second from right) of Mid Island Collision in Rockville Centre, NY, receives the National Auto Body Council (NABC) “Award of Distinction” at a presentation in Las Vegas in November. The award honors acts of bravery, philanthropy or selflessness that help improve the image of the industry. Presenting the award on behalf of the NABC were (from left) Chuck Sulkala, Marie Peevy and Nick Notte
Jeanne Silver, co-owner of CARSTAR Mundelein in Mundelein, Ill., became the 100th person (and the first since 2012) to be inducted into the “Hall of Eagles,” entry requires a two-thirds majority vote among the previous inductees. Silver has been active in CIC, the National Autobody Council, the Women’s Industry Network and in her community, and in 2002 was named among the “Most Influential Women in the Industry.” Presenting the award were previous Hall of Eagles inductees Bob Smith (left) and Rick Tuuri
Jeff Silver (c), co-owner of CARSTAR Mundelein, received the I-CAR Chairman’s Award, recognizing his decades of support for that training organization, which he helped create and then led from 1985-1996. Presenting were I-CAR CEO John Van Alstyne (left) and I-CAR board chairman Joe Laurentino.
Mike Loy (right) of Mike Loy’s Collision in Lewisberg, Ohio, received the I-CAR “Russ Verona Memorial Award” at a ceremony in Las Vegas in November. The award honors Loy for having maintained his shop’s I-CAR “Gold Class status for 20 years while Loy has also served on several I-CAR committees, and actively promotes Gold Class in his shop’s consumer marketing. Presenting the award were (from left) I-CAR CEO John Van Alstyne and I-CAR board chairman Joe Laurentino
Chief™ Now Offers Collision Repair Frame Racks and Benches
On November 3, Chief™ added Globaljig® benches, universal fixture systems and other “European style” structural repair equipment to its North American product offering. The new line augments Chief’s existing product portfo-
Andrea Iacucci Ostini, export manager of Bellini Systems (left) and Mike Cranfill, VP of global collision and new business development for Vehicle Service Group (VSG)
lio that includes frame racks, vehicle holding systems, computerized measuring, vehicle specifications and joining equipment like welders and rivet guns. Chief parent company Vehicle Service Group (VSG) and Bellini Systems, manufacturer of the Globaljig product line, have signed an agreement giving VSG exclusive marketing and distribution rights for Globaljig collision repair equipment in the U.S. and Canada. “In North America, where the bestselling vehicle for more than 35 consecutive years has been a pickup truck, frame racks remain integral to proper
Gary Wano Jr. (right) of G.W. & Son Auto Body in Oklahoma City, Okla., receives the “Completely Elite Award” from Robb Young of TenPoint Complete at a ceremony in Las Vegas in November. The annual award recognizes a collision repair organization for consistently high CSI, marketplace innovation, and industry and community involvement.
collision repair,” says Mike Cranfill, VSG vice president of global collision and new business development. “But as car manufacturers continuously evolve their new vehicle designs to meet stringent CAFE standards, we expect the repair methodologies used in European markets to expand deeper into North American shops. As a result, it’s important that we offer our customers a simple, fast and easy-to-use bench and fixture system to supplement their frame racks. After thoroughly evaluating every bench system on the market, we have determined that Globaljig’s system is the most user-friendly. Further, we have supplied Globaljig with Chief computerized measuring systems in Europe for 15 years, so we know the products work together seamlessly.” Globaljig products are made in Italy and have been approved by a number of vehicle OEMs. They will be marketed under the “Globaljig Presented by Chief” brand in North America. Globaljig Presented by Chief products will be sold through the extensive Chief North American distribution network. “We believe this partnership will increase market share for both companies and provide greater choices for our customers,” said Erik Larum, Globaljig CEO of North American operations.
14 DECEMBER 2015 AUTOBODY NEWS | www.autobodynews.com
Marion Rodriguez CARSTAR Mundelein in received the National Auto Body Council (NABC) “Excellence in Community Service Award” for her charitable work that helps improve the image of the industry. Presenting was Nick Notte, the immediate past chairman of the NABC.
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www.autobodynews.com | DECEMBER 2015 AUTOBODY NEWS 15
PPG Showcases Products & Painters in Mardi Gras-Themed Booth at SEMA by Stacey Phillips, Assistant Editor
World-class automotive builders and painters brought their designs to life at PPG’s Automotive Refinish booth during SEMA. The Mardi Gras-themed booth included a line up of artists who an-swered questions, signed autographs and talked about why they use PPG products.
Automotive painter and fabricator Charley Hutton signed autographs at the PPG booth
Autobody News spoke to Charley Hutton, renowned automotive painter and fabricator, af-ter he finished an autograph session with fans at the PPG booth. “Eve-ryone thinks of me as a painter. I also love to do fabrication and the body work part,” he said. Born and raised in Caldwell, Idaho, Hutton said he always loved cars. “I used
to paint my hot wheels,” said Hutton. “I used to steal my sister’s finger nail polish and use scotch tape to mask off the windows.” He and his wife Teri opened Charley Hutton’s Color Studio in 2009 in Nampa, Idaho. Over the years, Hutton has been part of many award-winning teams and received numerous industry awards including the Ridler award. “When I’m teaching my guys and working with my crew, I always explain to them that you have to visualize what you’re making—not sanding for the sake of sanding, you’re creating shapes,” said Hutton. “It is art. We’re sculpting, we’re creating things. Even when you’re fabricating sheet metal, you’re creating these things.” When he visits schools, he often tells students, “I can teach the skill. I can’t teach passion. It doesn’t matter what you do in life. If you’re passionate about it, you’re going to succeed. Just be happy.” Hutton joined other well-known names in the industry at the PPG booth including Kenny Youngblood of Youngblood Art; Tom and Mitch Kelly of Kelly & Son Crazy Painters; Dave Kindig of Kindig-It Design; Bobby Alloway, Alloway’s Hot Rod Shop; and Joey Logano, Team Penske.
16 DECEMBER 2015 AUTOBODY NEWS | www.autobodynews.com
“SEMA is a great time to see some remarkable cars, meet some outstand-
(l to r) John Parran, director, PPG marketing; John Outcalt, vice president, PPG global refinish; Charley Hutton, owner, Charley Hutton’s Color Studio; Justin Kowallek, PPG segment communications manager; Cindy Schauer (in front), PPG segment communications manager; Cristina Fronzaglia-Murray, PPG manager, marketing communications; and Jocelyn Faenza, PPG social media manager
ing painters and learn about what’s happening in our industry,” said Cristina Fronzaglia-Murray, manager, mar-
keting communications, PPG Automotive Refinish. “Every year we wonder what more these painters can do with our products to astound us, and every year they manage to astound us even more.” During the show, PPG displayed many custom, restoration and refinish products including the Envirobase® High Performance waterborne basecoat system and the Vibrance Collection® line of custom paint finishes. “We work on trying to make sure that we’re delivering what our customers are really looking for,” said John Outcalt, PPG’s VP of Global Automotive Refinish. “When I talk about collision repair shops, which is the core of our business, it all starts with listening to our customer and then delivering great support as well as the best product and color solutions.” Outcalt said that PPG understands that collision centers want to match a car as quickly as possible. “Great color match, easy to use and environmentally preferred technology. To me, those kinds of things are a homerun for us,” said Outcalt. “But being here at SEMA to meet our customers and feel their enthusiasm about what they have seen or heard at the booth is what makes this industry so fun to be a part of.”
umes,” said Bihlmeyer. “The Glasurit leather jacket is a token of our appreciation that we thought Jay would enjoy and goes a long way to thank him for his not financial, it’s not contractual... I long-standing support of Glasurit. like the products. They’ve been really “BASF Glasurit paints utilize Euhelpful to us.” ropean technology that gives the ultiBased in California, Leno said, mate blend of speed, ease of use, color “Painting in California is really tricky match and durability,” said Bihlmeyer “The rich liquid color and deep brilliant gloss defines Glasurit as a world-class finish. Glasurit delivers a comprehensive system of perfectly matched products and processes from pri-mer to clearcoat.” BASF unveiled the 1933 Ford Coupe by Chip Foose, featuring Glasurit 90 Line custom blue and silver two-tone paint; a 1965 customized carDan Bihlmeyer, BASF’s North American marketing manager, gifts Jay Leno a custom leather jacket bon fiber Ford Mustang from during SEMA 2015 The Ringbrothers, painted in because of environmental concerns.” Spy Green from Glasurit 90 Line; and Leno talked about the importance of a 1967 Pontiac Acadian from JF Kusfinding good water-based paints that toms, featuring R-M® HD custom red don’t run and bleed. “These guys know paint. how to do it,” he said. In addition, West Coast Customs “Jay can choose any paint he wants showed a 1959 Chevrolet Corvette and the fact that he chooses Glasurit 90 painted with R-M Onyx HD and a 2016 Line for use in his shop speaks volHarley Street Glide from Camtech CusContinued from Cover
Jay Leno
tom Baggers, featuring R-M Carizzma Candy paint. With its expanded show presence, BASF had a show booth in the Collision Repair & Refinish section featuring its value-added products and services that help collision repair shops and distributors improve profits and drive business growth. In addition, BASF conducted spray demonstrations outside with Chip Foose, Mike and Jim Ring and JF Launier. Jay Leno’s Garage began on YouTube and received a Primetime Emmy Award for “Outstanding Special Class – Short Format Nonfiction Program” in 2011. The show premiered on CNBC October 7. The eight-episode hour-long primetime series covers all things automotive, including classic cars, super cars, restoration projects, road tests, investments and the inner workings of the car collectors’ market. Leno’s custom-built shop, Big Dog Garage, has its own sanding and painting booth and is located in Burbank, California near Bob Hope Airport.
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TN Body Shop Raises $5K for Breast Cancer Research
Autobody Advantage staff presented the Tennessee Breast Cancer Coalition with $5,000 gained from their October fundraising efforts. Dawn and Jim Grimes, the owners of Autobody Advantage, dedicated five percent of customer-pay profits throughout October and 50 percent of profits raised during their capstone “Boo for Boobs” event on Halloween to the coalition. According to Jami Eller, executive director of the TBCC, $5,000 to the organization’s emergency access fund can mean at least five families are assisted financially while a family member undergoes active breast cancer treatment. “So maybe they’re getting chemo and this helps them pay their mortgage, their rent or their electric bills,” Eller said. “And it helps them keep their insurance.” The coalition assists patients with everything from electric bills, prescriptions and insurance copays to rent and mortgage payments, said Dawn. By keeping a patient’s lights on, hot water running or preventing eviction, the coalition is able to give people the chance to relax and heal, according to Nancy Allen, TBCC president for 2015.
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www.autobodynews.com | DECEMBER 2015 AUTOBODY NEWS 17
New Products and Techniques Abound at SEMA Apollo Sprayers HVLP Introduces Turbo Pro 3000 for Paint Savings and Eliminating Contamination
Apollo Sprayers International launched its TurboPro 3000 during SEMA. John Darroch, president and CEO of the California-based company, said their previous systems have been limited to being able to cope with no more than two or three body panels at
Donald Vargo, national sales manager; John Darroch, president and CEO; and Bill Boxer, VP of Sales at the Apollo Sprayers HVLP booth during SEMA
a time, mostly for the mobile arena. “The system we’ve developed has 30 percent more power than the other systems do, which allows you to basically do a complete car,” said Darroch. “We have the ability now to go into a body
shop, plumb it into a spray booth just like you would a compressed air system and then be able to utilize the turbo system in the spray booth and get all of the same paint advantages and savings. “We’ve had independent tests done showing that you get 40 percent paint savings over traditional air systems when using the TurboPro,” he said. In addition to the paint savings, Darroch said the other main advantage is the turbo system in general, which produces a clean, warm, dry flow of air that eliminates contamination in the air supply. The system doesn’t compress air and due to the high-speed motor, it actually eliminates humidity in the air, which saves time and re-work. No filters or dryers are needed. Apollo Sprayers International has designed HVLP (High Volume Low Pressure) Turbospray systems, HVLP spray guns and accessories for more than 48 years. All TP models are made in the company’s Vista, CA factory. Contact John Darroch at (888) 900-HVLP (4857), john@hvlp.com or visit www.TurboProHVLP.com.
CAR BENCH Displays Manta Bench Rack & Contact Evolution
This year, CAR BENCH introduced the New Manta Bench Rack, a dual purpose bench rack system. “It’s expandable to be an all-purpose bench for all vehicles from trucks
and Asian vehicles. The Contact is capable of measuring vehicles on its wheels. The Manta Bench Rack, manufactured in Italy, is available in three differ-
CAR BENCH’s Lorenzo Manfredi, marketing & research development director; Clint Waters, North American manager; and Peter Choate, North American Technical Manager
to Mercedes Benz,” said Clint Waters, from CAR BENCH North America, in Murrieta, CA. Waters said it’s flexible enough to allow shops to work with any type of repair system and is certified by most manufacturers. During SEMA, the company also displayed its new electronic measuring system, the Contact Evolution, with its expanded database that includes domestic, European
ent lengths: 4.0m, 4.5m and 5.15m. All three come with a six-ton lift. Waters said there is maximum flexibility with the bench rack, which can either be mobile on four wheels or installed in a pit allowing drive over and still provide a lifting height of up to 60 inches. For information, call (800) 637-4780, Email Carbenchna@gmail.com or visit www.carbenchnorthamerica.com for more information.
Japanese Panel Repair System Demonstrated by Equipment Gateway's Miracle System at SEMA
SEMA attendees had the opportunity to view a demonstration of the Miracle System product from Equip-
Shun Kobayashi, am export manager based in Japan, demonstrated how to repair a rocker panel with Equipment Gateway’s Miracle System
ment Gateway. Matthew Bannister, owner of Equipment Gateway, said the panel repair system from Japan has been in use for 30 years but was
introduced just six years ago in the United States. “It’s a full concept of panel repair for steel and aluminum vehicles,” said Bannister. He said the system is different than others in the industry due to its lift arc technology. Bannister said other systems that use capacitor discharge are typically for smaller dents. “With our system, because of the way the key welds on, you can repair some larger damage,” said Bannister. “We’re finding that is showing up at the shops and that’s what they need to be able to do the repair.” He said the main advantages are the quality of the repair and the time savings. “With our steel system, there is little to no burning on the inside of the panel, which is a big advantage for corrosion,” said Bannister. The company is also offering more adapters for the aluminum system. For more information, call Matthew Bannister (866) 588-7599, matt@equipmentgateway or visit www.equipmentgateway.com
18 DECEMBER 2015 AUTOBODY NEWS | www.autobodynews.com
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Day Job/Night Job
Ed Attanasio is an automotive journalist based in San Francisco, California. He can be reached at era39@aol.com.
IL Body Shop Owner Becomes Nationally Acclaimed Motivational Speaker with Ed Attanasio
Running a body shop is a daily challenge that is not for everyone. Each day, shop owners encounter issues and obstacles that can be challenging and daunting. Finding the inspiration to go on can be difficult, but what if you were both a body shop owner and a motivational speaker/life coach that helps individuals to overcome life’s many impediments, including your own? It would definitely be a win-win and that’s why Louie Sharp, the owner of Sharp Auto Body in Island Lake, IL, is winning in every aspect of his professional and personal life by motivating himself and others to achieve great things. Sharp’s journey started when he joined the U.S. Marine Corps right out of high school and served almost five years on active duty as an aviation ordinance man on A6 Intruders. He was selected to the elite duty of Marine Security Guard where he spent his last 2 ½ years guarding American Embassies
overseas. He was posted at Nicosia, Cyprus and then Paris, France. Upon release from active duty Louie joined the Marine Corps active reserve program at Glenview Naval Air Station. He was assigned to HML776 a helicopter squadron and became a crew chief and door gunner on Huey helicopters. His squadron was activated for Desert Storm and Louie Sharp owns served 12 months Sharp Auto Body overseas. Louie in Island Lake, IL then retired from during the day, but is a motivational the Marines after speaker and life 20 years of honorcoach the rest able service. of the time After retiring from the Marines after 20 years of honorable service, Sharp started Sharp Auto Body doing collision repair and restoration repairs on all makes and models of
20 DECEMBER 2015 AUTOBODY NEWS | www.autobodynews.com
cars. In the mid-1990’s he started his towing operation and in 2000 he purchased a local auto repair shop adding mechanical repairs to the mix. Today, Sharp has 13 employees and runs a busy shop in a small town (population: 8,000). He is currently writing an automotive blog for the Lake County Journal and delivers his “Car Cents” power point presentations to local clubs, organizations and companies to show people how to save money on every aspect of their vehicle maintenance. In 1999, Sharp was elected village trustee in Island Lake where he successfully completed a four-year term. He retired from political life to focus on his passion for music. Louie plays guitar, harmonica and mandolin in a number of local bands including Stone Quarry Road and his local church band. He also performs solo acoustic guitar performances. In 2000, Sharp started on a jour-
ney that would lead him to his newest company. It began when his doctor’s nurse suggested that he try yoga to lower his high blood pressure. The rest as they say is history. In 2009, he started Sharp-Skills, a company with a simple goal to help individuals and companies to develop and achieve their full potential. In June of 2010, he successfully completed a year-long training program under Jack Canfield, a nationally renowned motivational speaker and the co-author of the Chicken Soup for the Soul series, which has more than 250 titles and 500 million copies in print in over 40 languages. Being a personal coach is not just a profession for Sharp, but rather a calling, he explained. “I’ve been a motivational speaker my whole life but I didn’t know it. I want to change the world, to be honest and that’s why I’m here, I believe. Once you find your passion, it’s not work anymore
and this is something I am driven to do. I tell people that you can change the world everyday by the way you interact with others. In a service drivenoriented business like collision repair
When he isn’t running his shop or speaking to groups, Sharp plays guitar, harmonica and mandolin in a number of local bands including Stone Quarry Road and his local church band
you get back what you give. If you treat people—customers, co-workers, vendors—with kindness fairness and respect—it all comes back to you.”
Sharp also tells people that networking and getting involved in the community is essential for any business and that’s why he is currently a member of the Island Lake Chamber of Commerce, the Wauconda Chamber of Commerce, Island Lake Lions, the local American Legion, VFW, Business Exchange, Wauconda Rotary, BNI and Messiah Lutheran Church. He is also the past president of the Island Lake Chamber of Commerce and past president of the Island Lake Lions club and sits on the board of directors for Transitional Living Services, an organization that helps homeless veterans. “The old days of hanging a sign and waiting for the customers to start filing in just doesn’t exist anymore,” Sharp said. “Getting out there is difficult for many body shop owners and managers, but the benefits and rewards can be great. People tell me ‘you know everybody’ and I tell them that’s the idea.” Sharp takes many of the skills he has learned owning a body shop and communicates them to people in all fields during his motivational presentations. “Being a body shop owner has been a springboard for everything I’m currently doing,” Sharp explained.
“I’ve learned so much working in this industry, but in many ways, the things I’ve gleaned in this business can be used in any industry. Continual learning and getting better is one of the things I really stress, because some people hit a certain age and they don’t want to learn or try new things anymore. But not growing means you’re shrinking and going in reverse.” Many body shop owners live in a life of scarcity within a world of abundance, Sharp said. “There are wrecked cars everywhere, so there’s no lack of business. But, some shop owners tend to get caught up in things like being suspicious of the insurance companies and the other shop down the street. They’re working their butts off with no retirement in sight and they’re scared of the future, because the industry is changing every day. I teach them how to no longer live in fear, which allows them to do things they didn’t think they could.” A final note from Sharp summarizes his approach to life. “Learn to love unconditionally. It sounds easy, but it is one of the most difficult things that people can do. If you can achieve that, other great things will happen for you.”
CCC Receives Classroom Grant Through CREF
The Collision Repair Education Foundation (CREF) announced United Technical Center as the recipient of the CCC Information Services Inc. (CCC) Classroom Enhancement Grant. United Technical Center in Clarksburg, WV, will receive a $12,000 grant that will assist the school with collision-related classroom materials such as electronics, classroom furniture, and other items to ensure students have a professional learning environment. United Technical Center was eligible for this award by applying for the 2015 Collision Repair Education Foundation’s Ultimate Collision Education Makeover grant. CCC has been a member of the Collision Repair Education Foundation since 1993. “Today’s students will become important members of the collision repair community,” said Mary Jo Prigge, president, Service Operations for CCC. “Equipping them with the technology, tools and environment needed to learn and hone their skills will help them be successful and confident as they enter the workforce.” For more information, contact Brandon Eckenrode at 847-463-5244 or Brandon.Eckenrode@ed-foundation .org
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GFS Demonstrates REVO Accelerated Curing Systems
Global Finishing Solutions (GFS) demonstrated its REVO accelerated curing systems during SEMA. Introduced to the industry this past year, all four REVO products utilize short wave electric infrared technology.
erating how fast the coatings dry. We’re not just drying them, we’re curing them from the inside out, so it’s going to be a better repair as well.” The four products are the REVO Speed, Rapid, Spot and Handheld.
Brandon Lowder, VP of Auto Refinish Sales for GFS, used the REVO Speed and REVO Handheld to showcase how fast primer can be applied and cured with REVO products
“The main benefits are going to be faster repairs and better results,” said Brandon Lowder, VP of Auto Refinish Sales for GFS. “Essentially we’re going to be able to get up to 80 percent more paint shop throughout by accel-
REVO Speed is semi-automatic and best suited for shops that perform large volumes of average repairs on one to four panels. It can accommodate all sizes of vehicles. REVO Rapid, with 12,000 watts of power, was designed
Novol Introduces European Car Refinish Solutions to US & Canada
NOVOL introduced its European-manufactured car refinish solutions during SEMA. Leszek Chudzynski, business development director for USA, said the products have innovative features that meet the needs of modern workshops to
clear clearcoats and performance primers enable fast and effective repairs with the guarantee of the perfect paint job,” said Chudzynski. “They have been developed and tested at the NOVOL R&D Laboratory to support the painter across the
Joe Momber, sales manager at Autobody News magazine with the team from Novol: Grazya Fiksa-Leszczynska; Filip Nowakowski, CEO; Leszek Chudzynski, business development director USA; Zenon Goralski, business development director Canada; and Andrew Cynk, business development manager Canada
enhance the efficiency of the painting process. They are currently being used in Europe, Asia, Australia, New Zealand, the Middle East and Africa. Chudzynski said the company is targeting to launch its full range of products in the U.S. and Canada. Products are already being used in California, Texas, Alabama and Florida. “NOVOL crystal
whole refinish job.” He said the products have extremely fast drying properties. “Normally, you would use two or three coats of a clear coat. Our products could manage the same with just one and half coat,” said Chudzynski. For information, contact Leszek Chudzynski, at l.chudzynski@novol.pl or visit www.novolrefinish.com.
22 DECEMBER 2015 AUTOBODY NEWS | www.autobodynews.com
for full panel repairs or body shops with space restrictions. REVO Spot, with 6,000 watts, is for curing small surfaces and REVO Handheld, with 1,000 watts of power, is lightweight and has an ergonomic handle for fast spot repairs. “They all use the exact same technology and the same bulbs; however they are scalable to your shop and what your needs are,” said Lowder. During SEMA, he used roll on primer to showcase how fast primer can be applied and cured with the REVO system. “That process would have normally taken an hour and a half to two hours to dry in the shop,” said Lowder. “We did it in less than 10 minutes with REVO.” Jessica Leinon, marketing sales coordinator for GFS, said there are currently several IR systems in the U.S. “Our application is electric,” she said. “To us, the benefit is safety and cost savings.” She said GFS has over 130 years’ experience in the industry with a network of more than 45 distributors across the US and Canada that can support, train and service the REVO products. Contact Jessica Leinon, Marketing Sales Coordinator, jleinon@global finishing.com
CARSTAR CEO Makes Unique Bet with Franchisee President
CARSTAR Auto Body Repair Experts CEO David Byers made a unique bet on this Major League Baseball playoffs—that the Kansas City Royals would persevere against CARSTAR Collision and Glass Service president Michael Macaluso’s Toronto Bluejays. The Royals pre-
(l to r) David Byers and Michal Macaluso
vailed, so Macaluso had to don a Kansas City Royals jersey at the SEMA Show in November, and donate $500 to Make-A-Wish Foundation in CARSTAR Auto Body Repair Experts’ name. “With CARSTAR headquartered in Kansas City and CARSTAR Canada located in Hamilton, Ontario (near Toronto) there was a lot of excitement leading up to the ALCS showdown between our hometown teams,” said Byers.
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Southeast Associations
Chasidy Rae Sisk is a freelance technical writer from Wilmington, Delaware, who writes on a variety of fields and subjects, and grew up in a family of NASCAR fans. She can be contacted at crsisk@chasidyraesisk.com.
ARA Attendees Enjoy Successful 72nd Annual Convention and Expo in NC with Chasidy Rae Sisk
On October 7–10, the Automotive Recyclers Association (ARA) hosted their 72nd Annual Convention and Expo at the Charlotte Convention Center in Charlotte, NC. Over 1000 attendees from 15 countries came out to learn about cutting edge technologies and visit with over 110 exhibitors on the expo floor.
A variety of educational seminars offered invaluable knowledge that industry professionals will take back to their businesses
According to Michael Wilson, Chief Executive Officer of ARA, “Attendees to ARA’s Expo rely on quality educational programming during
the convention, and this year, ARA offered sessions on how to both increase profits and how to promote businesses in the long term. In addition, keynote speakers from Newell Recycling and Solera shared information on the challenges facing the industry and successes already achieved. A special session also occurred during which ARA officials and special guest former Congressman Tom Latham (RIA) reported to members on the status of the association’s efforts to gain access to OEM parts data.” Wilson continued, “In addition to getting a lot out of the educational sessions, attendees enjoyed multiple networking opportunities to network with colleagues, renew friendships, and build new partnerships. It is the obvious camaraderie, peer support, and genuine compassion that ARA members have for and with another that defines the association’s annual conventions and that compels long-standing attendees and
24 DECEMBER 2015 AUTOBODY NEWS | www.autobodynews.com
D’Adamo, Don Elliott, Joe Ferrazzo, Steve Fletcher, Chris Forstik, Mike James, Andy Latham, Tom Latham, Ed MacDonald, Jim McKinney and George Metos, among others. ARA’s 72nd Annual Convention and Expo opened registration on Wednesday morning with an Affiliate Chapters meeting at 11:30 AM. That afternoon, the ARA Past Presidents Luncheon was followed by an open Board of Directors meeting. The day concluded with a yard tour and BBQ at Matlock’s Used Cars and Association members enjoyed networking with one another Parts. at ARA’s 72nd Annual Convention Thursday morning’s agenda began with an Educational Speakers included Amber Kendrick, Foundation Committee and ScholarTanvir Arfi, Lawrie Beacham, Becky Berube, Sandy Blalock, John Cahill, ship Foundation Committee as well as a Takata Airbag Litigation Update. EdMark Carr, Terry Charlton, JC ucational seminars included “7 Drivers Chastain, Chad Counselman, Chad of Faster Growth and Profits,” “State Counts, Robert Counts, Hannah Cross, Benny Cunningham, Paul of the Salvage Market: Volume, Value
newcomers alike from around the world to participate in this premiere ARA event.” This year’s convention featured 35 educational sessions presented by industry experts, leaders and favorites.
and Tackling Illegal Operators in the UK and US,” “Three Things You Need to Do to Survive and Grow,” “Collision Advice: Gain Insight to Your Collision Customers,” “Core Technology: Tools for Tracking Profits in Full and SelfService Yards,” and “Exit Planning: How to Build a Business You can Leave with Pride.” At noon, ARA held their Annual Membership Meeting and Committee Reports before resuming the educational programming. Nine sessions were offered on Thursday afternoon, ranging from “Building a Safety Culture” to legislative updates to “Separating Your Business Assets from Your Personal Assets.” The day ended with a keynote presentation on “History and Future of Auto Shredding,” but the evening continued with the opening of the expo floor along with the Past Presidents’ Reception. Friday’s agenda commenced with a hospitality suite and the Ladies of ARA’s breakfast. The morning was filled with a variety of informative sessions, such as “The Black Hole: What You Don’t Know about Cores and Commodities” and seminars on recalls and shipping. The morning concluded with the event’s second keynote pres-
entation: “How the Digital Age is Empowering the Consumer.” The expo floor opened shortly after the speech ended and ran four hours, boasting over 110 exhibitors. During that time, ARA members were
The Ladies of ARA enjoyed breakfast together
able to attend ARA’s several committee meetings, discussing issues related to CAR, Electronic Commerce, Government Affairs, and Political Action. Friday evening concluded with ARA’s Awards Dinner and Presidential Gavel Ceremony. Wilson states, “It was not to be missed – all looked great adorned in their racing black and white, and the association’s STAR Awards and new slate of officers were announced. Mike Swift of Trails End Auto and Truck Salvage, Inc. in Des Moines, IA was installed as ARA’s new President,
and Jonathan Morrow of M&M Auto Parts of Stafford, VA was welcomed as the newest member and Secretary of the ARA Executive Committee. The expo floor reopened on Saturday from 8AM until noon. Some of the exhibitors included BASF, Car-Part.com, CCC Information Services, Global Refining Group, Knopf Automotive, MCI Cores, Parts Trader, Recyclers Power Source, SAS Forks, Umicore USA, United Recyclers Group, and Vortex De-Pollution, among many others. During Saturday’s expo, ARA’s Events Advisory, Technical Advisory, Gold Seal and Safety Committees met. There were nine various sessions offered on Saturday afternoon with a plethora of topic options including everything from e-Commerce to electronic procurement, OSHA audits, benchmarking and even how to make better choices. Convention attendees were very receptive to the variety of seminars, gaining much insight into various aspects of the industry. Wilson stated, “All the sessions were well-attended and the partici-
pants provided positive feedback, stating that the educational programming reflected just the right balance between the issues related to the market, quality, safety and association matters.” Although the event was slated to conclude with the Bank of America 500 at the Charlotte Motor Speedway, inclement weather forced the race to be postponed. The group then relocated their festivities indoors and engaged in a memorable evening of networking and socializing with old and new friends. ARA will hold the 2016 Annual Convention and Expo on October 2629 in Baltimore, MD. Automotive Recyclers Association 9113 Church Street Manassas, VA 20110-5456 Ph: 571-208-0428 www.a-r-a.org
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New Product Showcase
Ed Attanasio is an automotive journalist based in San Francisco, California. He can be reached at era39@aol.com.
WD-40 Unveils Two New Products at SEMA 2015 with Ed Attanasio
The SEMA Show is an ideal time to introduce new products and that’s why WD-40 presented two new innovative solution-based products in Las Vegas, Nov. 3-6. By continually researching and developing new cutting-edge products to help body technicians and other collision professionals worldwide, WD40 is always looking for a better, easier
because we all know that time is money in any production environment, especially collision repair.” The new WD-40 EZ-REACH features an attached, 8-inch flexible straw that bends and retains its shape regardless of how much usage it receives and enabling users to get around corners and crevices to deliver WD-40 Multi-Use Product exactly where it’s needed. “The WD-40 EZ-REACH was designed with our endusers’ needs and wants in mind,” said Tim Lesmeister, vice president of marketing at WD-40 Company. “This new delivery system gives automotive professionals and enthusiasts the ability to reach the unreachable and accomplish difficult tasks in overhead After doing extensive research and actually talking to areas, under the vehicle, or on body shop professionals, WD-40 developed the WD-40 EZ-REACH that features an attached, 8-inch flexible straw specific sections of motors and that bends and retains its shape regardless of how much engines, among numerous usage it receives other uses.” way to fix cars and these two introducThe second new product unveiled tions do exactly that. at SEMA is the WD-40® Specialist® Industrial-Strength Degreaser with PowThe two new products are the WD40 EZ-REACH™ and the WD-40® erSolve Technology™, a solvent that is Specialist® Industrial-Strength Dedesigned to take on serious dirt and greaser with PowerSolve Technolgrease. Its fast-acting formula is 50-state ogy™. The former is designed to better VOC compliant. WD-40 Com-pany meet the needs of automotive profesalso markets the WD-40 Specialist Masionals and enthusiasts who use WD- chine & Engine Degreaser, a water40® Multi-Use Product to get the job based degreaser that uses deep done. And the WD-40® Specialist® Industrial-Strength Degreaser with PowerSolve Technology™ is a solvent that quickly breaks down grease, oil and dirt and works on a variety of surfaces, as well as being safe to use on metals, plastics, rubber, glass and aluminum. WD40 Brand Development Manager Shannon Edwards has already seen a very positive response for both new products, because body techs can now be more efficient and work more quickly by using them, she explained. “For more than 60 years, automotive professionals and enthusiasts have used WD-40 Multi-Use Product to get their jobs done correctly, but the feedback we were hearing from different industries told us that getting the formula WD-40’s booth at the 2015 SEMA Show was into tight and hard-to-reach places was a big hit. Attendees had their pictures taken in not easy,” Edwards said. “That’s why front of a green screen for fun photos that they could take home and post online we developed the 8-inch flexible straw,
26 DECEMBER 2015 AUTOBODY NEWS | www.autobodynews.com
penetrating foaming action to remove tough, stuck grease. “This powerful, solvent-based degreaser makes removing tough, cakedon grease, oil and dirt from machinery, engines and equipment easier than ever,” said Dr. Ernest Bernarducci,
vice president of research and development at WD-40 Company. “It’s also the only degreaser on the market that has a permanently attached straw to help you pinpoint where to apply it.” WD-40’s Smart Straw® sprays works two ways—as a pinpoint stream when flipped up or as a wide spray when flipped down. “Being able to control how and where to spray the product
avoids messy overspray and helps professionals save time and money,” Edwards explained. “We have the finest products in the industry, so that is why we want to come up with better ways to deliver them to the right places. We talked with people in the automotive repair industry and found out that one of their main ‘pain points’ they were encountering was their inability to get the lubricants into hard to reach spots. So, we decided to enhance the delivery system and expedite their processes as a result.” Edwards is SEMA veteran and knows the importance of shows like this, for many reasons. “This is our playground and a great place to connect with automotive professionals from all over the planet,” she said. “We know that our users know and respect our products, because I think they realize that we’re always looking for ways to help them in fixing cars and making them more efficient.”
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Jerry Damson Honda
Classic Honda
Hu n ts vi lle
O r l an do
800-264-1739 256-382-3759
888-893-4984 407-521-1115
Dept. Hours: M-F 7-5:30; Sat 8-4 Rkeel@damson.com
Dept. Hours: M-F 7-7; Sat 8-4 parts@classichonda.com
Serra Honda
Coggin Deland Honda
B ir m in g h a m
D e l an d
800-987-0819 205-949-5460
800-758-0007 386-626-1811
Dept. Hours: M-F 7:30-5; Sat 8-3 mpowell@serrahonda.com
Dept. Hours: M-F 7:30-6; Sat 8-5 gbennett@cogginauto.com
Dept. Hours: M-F 7-7; Sat 7:30-4 robbutton@rickcase.com
Ed Morse Honda
South Motors Honda
FL O RI D A
AutoNation Honda Clearwater Cle a rwa t er
R i v i e ra Be a ch
800-232-1098 561-844-8089
888-205-2564 727-530-1173
Dept. Hours: M-F 7:30-6; Sat 7:30-5 tonyrocha@edmorse.com
Dept. Hours: M-F 7-7; Sat 8-5; Sun 10-3 santosr1@autonation.com
Headquarter Honda
AutoNation Honda Hollywood
800-497-2294 407-395-7374
Ho lly wo o d
800-542-8121 954-964-8300 Dept. Hours: M-F 7-7; Sat 7-5; Sun 9-5 hernandeze@autonation.com
Braman Honda of Palm Beach G re en a c re s
888-792-7189 954-763-7157 Dept. Hours: M-F 8-5:30 rguido@holmanauto.com
Rick Case Honda Davie
877-544-2249
M ia mi
888-418-3513 305-256-2240 Dept. Hours: M-F 8-7 mfranceschi@southhonda.com
Du lu t h
Dept. Hours: M-F 7:30-6; Sat 8-5 gphwholesaleparts@hendrickauto.com
Honda Mall of Georgia Bu f ord /G win net t
678-318-3155 Dept. Hours: M-F 7-7; Sat 7-5 cdunlap@penskeautomotive.com
Milton Martin Honda Gain esv ille
770-534-0086 678-989-5473 Dept. Hours: M-F 7:30-6 robertthomas@mmhonda.com
Nalley Honda C l e r mo nt
Dept. Hours: M-F 8-7; Sat 8-5 pepe.guevara@headquarterhonda.com
Hendrick Honda Bradenton B ra de n to n
877-706-2021 941-752-2123 Dept. Hours: M-F 7:30-7; Sat 8-4 Kris.kitzman@hendrickauto.com
888-479-0695 561-966-5185
Hendrick Honda Daytona
Dept. Hours: M-F 7:30-6; Sat 8-4:30 parts@bramanhondapb.com
800-953-4402 386-252-2301
D a y to n a Be ach
Dept. Hours: M-F 7:30-6; Sat 8-4 Hondadaytonaparts@hendrickauto.com
Un ion City
GEOR GIA
Carey Paul Honda S ne ll vi ll e
770-985-1444 Dept. Hours: M-F 7-7; Sat 7-6 gperkins@careypaul.com
Ed Voyles Honda M ar i e tta
800-334-3719 770-933-5870 Direct Dept. Hours: M-F 7-7; Sat 7-6 hondaparts@edvoyles.com
Gerald Jones Honda
866-362-8034 770-306-4646 Dept. Hours: M-F 7:30-7; Sat 8-5 hondawp@nalleycars.com
Southern Motors Honda Savann ah
888-785-8387 912-925-1444 Dept. Hours: M-F 8-6; Sat 8-5 angela@southern-motors.com MI SS IS SI P P I
Patty Peck Honda
A ugus ta
Rid g elan d
800-733-2210 706-228-7040
800-748-8676 601-957-3400
Dept. Hours: M-F 7:30-6; Sat 8-5 tdunn@geraldjoneshonda.com
Dept. Hours: M-F 7:30-6; Sat 8-5 pmartin@pattypeckhonda.com
AC U R A AL AB A M A
FL O RIDA
GEOR GIA
GE OR G I A
Jerry Damson Acura
Duval Acura
Jackson Acura
Hu n t svil le
Ja ck s o nvi ll e
Ro swe l l
Savann ah
800-264-1739 256-533-1345
800-352-2872 904-725-1149
877-622-2871 678-259-9500
800-347-0596 912-232-3222
Dept. Hours: M-F 7-5:30; Sat 8-4 Rkeel@damson.com
Dept. Hours: M-F 7-7; Sat 8-5 cecil.adams@duvalacura.com
Dept. Hours: M-F 7-6; Sat 7:30-6 kmcmillan@jacksonacura.com
Dept. Hours: M-F 7:30-6; Sat 8-2 Tim.johnson@acuraofsavannah.com
Rick Case Acura
Nalley Acura
FL O RI D A
Acura of Orange Park J ack so n vi ll e
888-941-7278 904-777-1008 Dept. Hours: M-F 7-8; Sat 7-5; Sun 9-3 msweeney@acuraoforangepark.com
F o rt La u de rda l e
M ar i e tta
800-876-1150 954-377-7688
800-899-7278 770-422-3138
Dept. Hours: M-F 7:30-6; Sat 8-5 rubenramos@rickcase.com
Dept. Hours: M-F 7-7; Sat 7-5 byoung@nalleycars.com
28 DECEMBER 2015 AUTOBODY NEWS | www.autobodynews.com
Southern Motors Acura
N O . CA RO L IN A
Flow Acura Win st on -Salem
800-489-3534 336-761-3682 Dept. Hours: M-F 7:30-6; Sat 8-1 www.flowacura.com
NO . C AR O LI N A
NO . CAR OL INA
Apple Tree Honda
Metro Honda
As he v ille
I n di a n Tra i l
800-476-9411 828-684-4400
866-882-9542 704-220-1522
Dept. Hours: M-F 8-5; Sat 8-4 appletreeparts@hotmail.com
Dept. Hours: M-F 6:30-6:30; Sat 7-4 www.copytk.com
Burlington Honda
Vann York Automall
B u r lin gt on
High Point
800-822-5108 336-584-3431
336-841-6200
Dept. Hours: M-F 7:30-6:00; Sat 8-1 parts@burlingtonhonda.com
Crown Honda Southpoint Du r ha m
855-893-8866 919-425-4711 Dept. Hours: M-Thu 7-11; Fri 7-6 Sat 7-5; Sun 11-5 www.southpointhonda.com
Hendrick Honda Ch a r lo t t e
800-277-7271 704-552-1149 Dept. Hours: M-F 7-7; Sat 8-5 rob.thomas@hendrickauto.com
Leith Honda Ra le ig h
800-868-6970 919-790-8228 Dept. Hours: M-F 7-7; Sat 7:30-5 parts@leithhonda.com
McKenney-Salinas Honda G as t on ia
888-703-7109 704-824-8844 x 624 Dept. Hours: M-F 7:30-5:30 parts@mshonda.com
N O . CAR OL IN A
Dept. Hours: M-F 7:30-6; Sat 8-3 SO . CARO LI NA
Breakaway Honda
TEN NE SS EE
V IR GIN I A
AutoNation Honda West Knoxville K no xvi l le
800-824-1301 865-218-5461 Dept. Hours: M-F 7:30-6 rossd1@autonation.com
Bill Gatton Honda Br is to l
800-868-4118 423-652-9545 Dept. Hours: M-F 7:30-5:30; Sat 8-1 hondaparts@billgattonhonda.com
G re e n vi l l e
800-849-5056 864-234-6481
Wolfchase Honda Ba r tle t t
Dept. Hours: M-F 8-6; Sat 8-5 fmarshall@breakawayhonda.com
800-982-7290 901-255-3780
Midlands Honda
Dept. Hours: M-F 7-7 ekerr@wolfchasehonda.com
C o l u m bi a
877-273-4442 803-691-8585 Dept. Hours: M-F 7-7; Sat 7-4 www.copytk.com
Piedmont Honda
Colonial Honda C he ste r
800-564-9836 804-414-1960 Dept. Hours: M-F 8-7; Sat 8-4 rreese@i95honda.com
800-849-5057 864-375-2082
Duncan’s Hokie Honda
TE NNES SEE
Airport Honda Alcoa
800-482-9606 757-431-4329 Dept. Hours: M-F 8-7; Sat 8-5 fox@hallauto.com
Hendrick Honda Woodbridge Woodb rid g e
703-690-7777 Dept. Hours: M-Fri 7-6 Sat 8-5; Sun 10-4
Valley Honda Stau n ton
800-277-0598 540-213-9016 Dept. Hours: M-F 7:30-5:30; Sat 9-5 bwimer@myvalleyhonda.com
West Broad Honda Rich m on d
VIRGINIA
A n de r so n
Dept. Hours: M-F 7:30-6; Sat 8-5 swhite@piedmontcars.com
Hall Honda V irg in ia B each
800-446-0160 804-672-8811 Dept. Hours: M-Thu 7:30-6:30; Fri 7:30-6; Sat 8-3; Sun 11-3 wbhonda@aol.com
C hr is tia n burg
800-979-9110 540-381-3200 Dept. Hours: Mon-Fri 7:30-5:30 Sat 8:00-5:00 rthompson@duncanauto.net
800-264-4721 865-970-7792 Dept. Hours: M-F 7:30-6:30; Sat 7:30-5 parts@airporthonda.com
VI RG INIA
VIR GIN IA
Hendrick Acura
Crown Acura of Richmond
Ch a r lo t t e
R i chm o nd
F a ll s C hurch
800-768-6824 704-566-2288
800-523-4411 804-527-6865
800-550-5035 703-824-5785
Dept. Hours: M-F 7:30-6; Sat 8-5 justin.taylor@hendrickauto.com
Dept. Hours: M-F 7:30-6; Sat 8-5 thoover@crownauto.com
Dept. Hours: M-F 7:30-6:00; Sat 8-6; Sun 10-5 jimgraf@radleyauto.com
Leith Acura
Karen Radley Acura
Ca r y
Woo d br i dg e
800-868-0082 919-657-0460
800-355-2818 703-550-0205
Dept. Hours: M-F 8-6; Sat 8-4:30 parts@leithacura.com
Dept. Hours: M-F 7:30-5:30; Sat 8-3 coreythompson@radleyautogroup.com
Radley Acura
www.autobodynews.com | DECEMBER 2015 AUTOBODY NEWS 29
SEMA Continues to Dazzle the Largest Crowd Ever
Equus
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Prima Welds Showcases Prima Inverter Welders
Prima Welds showcased its Prima Inverter welders during SEMA. These included the 35-pound Multi Torch 5-in-1; and the 18-pound Multi 190 for aluminum, brazing (with or without pulse)
Ray Zitzloff, president of Prima Welds, explained the features of the Prima Multi Torch 5-in-1 inverter welder to SEMA attendees
and steel plus or minus 30 volts 230/1 16 amp power for 200 amp output. Ray Zitzloff, president of the Florida-based company, said the light-weight, easy-to-use welders re-
duce welding training and set up time in the shop. Zitzloff said Prima was the first to introduce the multi-torch welders. He said the welders are easy to operate and have single processors and common torches that are simple to replace. “The programs are based on body shop applications and for aluminum, steel and brazing,” said Zitzloff. “Everything is software driven. A microprocessor runs the unit so it’s an overnight parts exchange from a service standpoint.” Zitzloff said you select the torch, set the program number, set the metal thickness and weld. Onsite training for the use of the welder is optional, however, it is not necessary. “We also provide remote, live online diagnostics and training,” said Zitzloff. There is also no need for onsite welder training. “We’ve eliminated a lot of training and we also provide remote, live online diagnostics and training,” said Zitzloff. The welders are manufactured in Italy. “With the exchange rate dropping by more than 30 percent, our sale prices have also been reduced by over 30 per cent,” said Zitzloff. For information, contact (239) 314-7683, emairayz@primawelds.com, or www.primawelds.com.
Race Car Driver Ashley Sanford Visits Herkules Booth
Ashley Sanford, a 21-year-old race car driver, signed autographs at Herkules Equipment Corporation’s booth during SEMA. The company showcased its pneumatic lifts while the racer greeted show attendees.
Race car driver Ashley Sanford and her mother Michele at the Herkules booth
Growing up in Fullerton, CA, Ashley began driving recreationally when she was eight. Her grandpa Ed taught her sand drag racing, which she spent time doing with her parents Michele and Shane. “There are only a few races a year but they were big events for our family,” said Ashley. “She went slow in the beginning and then when she turned 14 she was going over 100 miles an hour,” said Michelle. “I thought it was insane. I was happy but it was hard.” Ashley said she was always adventurous and nicknamed by her family
as the Wild Child.’ She recalls seeing photos of her first birthday when she received an electric ATV. Currently, she races in the NH circuit from Southern California to New Jersey. She participated in 14 out of 24 races this season. “My favorite part would first be the adrenaline rush, from the moment the car starts to the second I hit the parachutes and everything in between,” said Ashley. “There’s nothing comparable to it in the world.” She said her other favorite part is interacting with the fans who have been so supportive. She was asked by Herkules to sign autographs during SEMA. “We’re just happy to be involved with them and that they invited me to come.” “When people asked why we asked Ashley to sign autographs at our booth, we told them that racers need to maintain their cars, so who better than someone who needs quality, dependable lifts to make those quick and necessary fixes,” said Kathleen Okray, marketing manager at Herkules. Based in Michigan, Herkules has been focused on pneumatic lifts for 30 years. All lifts are manufactured in the United States with U.S. steel. For information about Herkules, contact (248) 960-7011, kathleen @herkules.us or visit: www.herkules.us
Th The Carcoon A W Features: tttur The T Th he C Carcoon Ca C arcoon America arco Amer Am A America eriiica ca Workstation W Workstation orkk ork ksttati kst ati tiion io i nF Fe F ea e eat atures: a tu es: tures: es
• A massive 179 square feet of filtration area. • Two huge input filters (over 36sf ) clean the air going through the Workstation.
• Four Paint Arrest Filters (140+ square feet) and two Activated • Charcoal Filters ensure the air going back into the environment is clean and EPA compliant.
Different Diff fferent ffe ren nt Sizes Sizes Sizes Available—Including: S Availab A Availabl ble le—IIncludin ncllud diing: g:
• 13’x11’—Parts, pieces and motorcycles. • 30’x14’—Any full size vehicle. • 35’x16’x12’5” tall—As above but also Sprinter vans, small boats, and smaller RVs.
• 60’x16’x12’5” tall—Full size RVs, boats, large trucks, etc. Lighting: LLighting: Ligh ghtiing g:
• Four large clear windows provide ample lighting. • Additional stand lights can be placed outside the booth.
32 DECEMBER 2015 AUTOBODY NEWS | www.autobodynews.com
A Smart Solution. The The Carcoon Car arco co oon on America Am A meric rica Workstation Wo orksta atio on works work wo orks ks the the he same sam sa me and and just ju ust as effectively eff ffecctivvely as as a cross-flow ccrros rosss--fl flow flo fl w paint paiint booth. ootth The Th T he Carcoon Ca C Carrco oon America oo Am me erricca Workstation Work W Work kstation kst ation n is is EPA E A Certified. Cer fi C fie ed Ideal Ideall for fo or the the busy bus b sy body b dy bod dy shop-mobile sh p-m mob bile technician/smaller techn tech hn nician/smaller nici ian n/sma aller shop sh hop ho p with w th limited lim l mited facilities. fa facil cilliti ities. es
866.910.0899 www.carcoonworkstation.com
WIN Hosts Industry Webinar on “Choice Management”
On October 28, the Women’s Industry Network (WIN) hosted a free webinar facilitated by Mary Kunz, membership committee chair, that was open to all segments of the collision repair industry as part of the 2016 #ALLIN4WIN Membership Drive. “Choice Management,” presented by Ruth Weniger, CEO Airbag Solutions, 2015 Most Influential Women Award recipient, and current WIN member, guided attendees through the three most important strategies to shift from ineffective time management to high performance “Choice Management” through strategies for accepting, rejecting or negotiating demands on your time. We-niger provided anecdotal, real world experiences to expand on the following strategies: #1: Get off auto-pilot and act intentionally. Before committing, be realistic and consult your method of organizing your time.
#2: Challenge Your Current Method of Organizing Your Time. Ask yourself: Which tool do you use to organize your time? Is it working for you or causing you more stress?
Ruth Weniger, CEO of Airbag Solutions, gave a presentation about “Choice Management”
#3: Be Deliberate. Decide what gets on your calendar. Do you have a system that helps you decide your priorities?
In closing, Weniger remin-ded attendees, “By accepting your power of choice, you retain the power over one of the most valuable commodities… your time.” To listen to the full webinar recording or learn more about the Women’s Industry Network, visit www .womensindustrynetwork.com.
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Continued from Cover
SEMA New Product Awards
Product Awards this year. Winners were selected based on a variety of factors that included quality, marketability, innovation, technology, consumer appeal and more. First place in the Tools & Equipment Product category went to Nelson Glass Tools for its Automated Bonded Glass Removal System, made by Glass Bot, a company that was founded by Rick Nelson, a former glass technician. The Glass Bot™ has a top speed that exceeds the fastest of any tool or technique available, according to Nelson. The smooth trigger pull applies power when needed and then slows to a crawl for the technical difficulties of the corners. The compact footprint of the 7” suction cup featured in the system allows access to many locations on a glass part for faster removal. The strong holding power of the cup provides an anchor for the powerful automotive grade DC
Nelson is happy to finally win a SEMA product award. “I’ve been inventing solutions for many years and the Glass Bot is the continuation of that,” he said.
The Uni-Dolly is a car dolly that submit a service request and then an OEM master technician sends a message adjusts both horizontally and vertically to the asTech2 unit informing the shop instantly to fit under any vehicle, withthat the scan is about to begin. Once the out tools or adaptors. You can have it scan is completed, the asTech under a Volkswagen one minute and a master technician transmits a school bus the next. The 4,800 lb. cafull report to the shop. By using pacity can be turned into a 9,600 lb. this device, techs can find out capacity in just a few seconds, according to the company’s web site. what issue is causing the dashboard warning lights to stay lit; ensure that all sensor systems are functioning properly; identifying any hidden damage due to collision and other problems that do not cause a warning (l to r) Sales Rep Alexandra Kelly, Sales Rep Lisa DeLong light, according to a company’s and Director of Business Development Lisa Brown from spokesperson. AsTech, who won a runners up award for its web-based Another runners-up in the diagnostic tool Collision Repair & Refinish “This system is taking the glass indusProduct category was Uni-Dolly for its try into the 22nd century, because now patented car dolly system is a portable Uni-Dolly rolled into SEMA and captured a runners up spot in the Collision & Refinish techs don’t need to use knives and this jack stand that will free up your work Product category. From left, President Rick product has removed the physical asbay, overhead hydraulic lifts, and floor Davie and National Sales & Marketing Director pects of the work from the process.” jacks. An affordable and cost-effective Keith Cooksey proudly display their award The winner in the Collision Repair piece of automotive equipment that Uni-Dolly’s President Rick Davie will increase productivity and is much & Refinish Product category was Innosafer to use than floor jacks. Its 6” knows the value of this recognition. vative Tools & Technology for its Scangrip Sunmatch Color Match LED, the swivel casters with sealed precision “SEMA is a huge name and to be assoonly color match work light range in the bearings allow a disassembled drive ciated with it is a big deal. We design and world for any paint, polish, cleaning or train, chassis, sub frame, or car body manufacture products to make the colliprep-zone operation, according to the to be placed anywhere in the shop sion industry better and when people company. Supplied with a replaceable while waiting for parts. recognize that—well, that’s satisfying.” glass lens resistant to all kind of solvents and tolerating daily cleaning, the long operating time of the Scangrip Sunmatch Color Match LED makes it possible to complete a job without interruption by time-consuming recharging. One of the runners up in the Collision Repair & Refinish Product category went to AsTech, the manufacturer of the asTech2 device, a remote diagnostic tool that allows collision shops and repair technicians to have a vehicle scanned before or after repair work is done. This ensures that all of the ve• OE COLLISION PARTS, MECHANICAL hicle’s issues have been fully addressed REPAIRS AND HEAVY REPAIRS PARTS and all systems are working properly. • SPECIAL PRICING FOR COMPETITIVE To use it, the technician connects the COLLISION AND MOTORCRAFT PARTS asTech2 unit to the vehicle, puts the key in the car, turns the ignition on and con• EXPERT COUNTER LOOK-UP WITH MASTER CERTIFIED COUNTERMAN nects a battery support so that the car battery won’t die during the scan. The technician goes to the asTech website to
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The winner in the Tools & Equipment Product category is Glass Bot for its Glass Bot Bonded Glass Removal System. Pictured: Company Owner/Founder Rick Nelson
motor. A state-of-the-art remote controller provides excellent speed control for precision cutting and with the sixfoot cord you can visually watch the cutting action and ensure safety measures are in place, according to Nelson. As the inventor of several devices that can help automotive window techs,
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www.autobodynews.com | DECEMBER 2015 AUTOBODY NEWS 35
Continued from Cover
CIC debates
need for it in the market today. I think our time at CIC could be better spent doing something more productive.” But Stabler back in January had charged the CIC Definitions Committee with revising the document – which Stabler called a “valuable tool” that has been “used widely throughout our industry – following a vote of CIC participants that found overwhelming support for doing so. So at CIC in Las Vegas, the committee shared a “working draft” of a revision of the definition. Since its creation in the late 1980s (and revision every few years since), the “Class A” definition attempts to outline the equipment, capabilities, training and regulatory compliance practices that distinguish superior repair facilities. The committee has posted to the CIC website copies of both the 2013 version of the definition (http://tinyurl .com/2013def) and the current revised draft (http://tinyurl.com/2015draftdef) in a format that allows anyone to offer comment and suggestions to the committee. One significant change that has been proposed is to define three segments of “Class A” repair facilities: those that do only non-structural or cosmetic repairs, those that do structural repairs, and those that do structural repair on “ad- vanced materials” (such as aluminum). “It became apparent to the committee that we co uld not continue with a one-size-fits-all approach,” committee co-chairman Chris Evans said in presenting the new draft document. “Is it time to consider three different ‘Class A’ segments? That doesn’t mean that when we present this in final form that there will be three. This is a draft.” (This aspect of the draft drew criticism from CIC participant Scott Biggs of the Assured Performance Network. “If I’m a consumer and I have an estimate, do I know whether I’m taking it to a cosmetic repairer or a structural repairer?” Biggs asked rhetorically. “Most consumers don’t know more than the year, make and model of their vehicle.”) Committee member Rick Tuuri said the training and certification requirements of the Class A shop definition also have been revised in the new draft. “We want to make sure the training or certification actually applies to
the technician doing the job,” Tuuri said. “We’ve all heard about the shop that has one I-CAR-trained or ASEcertified technician, but the question is, is that the technician that’s working on your car? We now say every person that’s doing the job has to have the training and/or certification that’s required to do that job.” Chris Evans The committee has also proposed a significant change to the “compliance and sustainability” section of the document, eliminating a complex chart of regulatory agencies and requirements that had been added to the 2013 version of the “Class A” definition. Instead, the document returns to a simple statement that all “Class A” shops meet and comply with federal, state and local regulations. That requirement, however, will include a link to a new website (www .ciccomplyandsustain.com) the committee is developing to give shops state-by-state assistance with environmental and worker safety compliance regulations and sustainability assistance. Evans said that website is still “a work in progress.” “But we feel as a committee that adding this resource is of real value,” he said. Evans pointed out that the “Class A” definition is just that – only a document outlining the industry’s view of the topic. CIC is only a gathering place for discussion, not a formal organization. Therefore the definition is not a certification program itself. “We don’t have an ability or authority to police compliance with this Class A document,” Evans said. “It’s really those who chose to adopt the Class A documents – maybe regulatory bodies, governmental folks, people who manage fleets, maybe some insurers – that if they choose to embrace the Class A document and reference it in their material, they’re the ones who would police or determine compliance in their own way.” It was that aspect that a number of SCRS representatives said make the document much less relevant today, given the growth of automaker shop certification programs that they feel better set the “Class A” standard in the industry – and include some level of verification and enforcement. “When the Class A definition was first created, we didn’t have as an industry a lot of the programs that exist
36 DECEMBER 2015 AUTOBODY NEWS | www.autobodynews.com
today,” Aaron Schulenburg, executive director of the SCRS told the committee in Las Vegas. “There weren’t the delineations and differentiations for shops that are there now. I think one of the things to consider is whether or not the need for this document from this body persists, given the developments that have taken place in other areas of the industry that have filled the need that was once there.” SCRS board member Amber Alley of Barsotti’s Body & Frame in San Rafael, Calif., said she felt the definition “waters down” the various OEM shop certification requirements which she views as “the gold standard” in the industry. “It’s dangerous, in my opinion,” she said. Womble said the definition seem-ed more needed in the industry a quarterRick Tuuri century ago when vehicles and circumstances were different. “It was an attempt to give a headsup to part of our industry on who they should be looking for as their direct repair programs evolved,” Womble said.
“No disrespect intended. You all do a great job with this committee. But I would encourage you to flush this and move to something else.” Tuuri reminded CIC participants in Las Vegas that the committee worked on a revision of the definition based on direction from the CIC body back in January. “Mr. Stabler asked, ‘Should we or shouldn’t we update the existing Class A document,’ and I think 80-some percent of the people in the room said yes, we should,” Tuuri said. “This is not the Definitions Committee running wily-nily and doing something that we [alone] think is a good idea. We’re doing what you told us you thought was a good idea.” “I think if you would have taken a vote of just the people you’re trying to define, the shop owners, I would say the vast majority of them would tell you you’re wasting your time,” Womble responded. Committee co-chair Evans said that if the CIC body decides the document has outlived its useful life, the committee is fine with that. For now, he said, the proposed draft is available for input and comment prior to the next CIC meeting, being held Thursday, January 14 in Palm Springs, CA.
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Car-O-Liner Welcomed Distributor and Introduced Measuring Software in Preparation for SEMA On October 29, Car-O-Liner® announced Vision2 Electronic Measuring Software for the Car-O-Tronic Vision electronic measuring product line. The company said that Vision2 software offers an enhanced, user-friendly interface that guides the repair workflow process through automatic centering, measuring and documentation. The improved design allows for measuring of vehicles 20 percent faster than with previous software versions. Additional enhancements to the software include detailed graphics through 3D presentation of the measuring points. Color photos allow for quick identification and verification of each measuring point. Comprehensive reports including photos can be easily printed or e-mailed. All of these features are supported by the growing database of vehicles now exceeding 15,400 worldwide. “The new Vision2 software will help technicians be more productive through the intuitive and easy-to-use interface that it provides. With shops needing to move more vehicles through the repair process faster, this enhancement to our measuring software meets the needs of both the shop and the customer waiting for their car to be repaired” said Doug Bortz, director of sales & marketing for Car-O-Liner. For customers who already own
Car-O-Tronic Vision software, the update to Vision2 will be provided free of charge for the equivalent level of measuring software. Customers also have the
Vision2 Car-O-Liner Electronic Mearuring Software
option to upgrade to a more advanced product offering. Contact your local Car-O-Liner Distributor for details. On that same day, Car-O-Liner® announced that Cronquist Equipment is a distributor of Car-O-Liner equipment with a territory representing the state of Alaska.
Headquartered in Anchorage, Alaska, Cronquist Equipment’s owner, Tim Cronquist, began his career at a young age working in a family-run collision shop and then gaining 16 years sales experience in the PBE jobber business. In 2004, Tim started Cronquist Equipment, LLC, with a focus on sales, service and training of collision repair equipment. “Working for an innovative company like Car-O-Liner is a great opportunity for me,” said Cronquist, “I am proud to distribute this product line to my customers.” Bortz added, “Tim comes to CarO-Liner by recommendation from a few of our current distributors as well as our mutual customers throughout Alaska. With Tim’s extensive experience, customer care skills and established relationships, we are confident and excited about his partnership to represent CarO-Liner in the state of Alaska.” Tim is an I-CAR Instructor for the state of Alaska, as well as one of the state’s I-CAR Welding Instructors. To contact Cronquist Equipment, call (907) 346-1777, e-mail cronquisteq@ icloud.com or visit: www.cronquist equipment.com Car-O-Liner introduced a new booth design at SEMA with the theme “Inform & Engage” that encouraged
visitors to meet their local distributor and experience new products and live demonstrations. Product demonstrations were ongoing during the show and included aluminum MIG welding, aluminum and steel dent repair, demos using the aluminum short circuit welder, and resistance spot welding with the new CTR7 and CTR12000 welders. Live measuring with the new Vision2 electronic measuring software and high measuring point adapter showcased the capability to easily reach points on taller vehicles. A 2016 Audi TT along with a complete suite of equipment to repair advanced materials was on display in their New Materials Bay. To highlight their EVO fixturing, Car-O-Liner had a unique display of a 2016 Cadillac CT6 body in white that gave visitors the chance to see the repair process up close. In addition, a 2015 Maserati Ghibli displayed on their frame alignment bench represented Car-O-Liner’s comprehensive global OEM approvals that contribute toward OEM safe repair strategies. Car-O-Liner also engaged attendees through social media. Each day,, the first 100 people who stopped by their booth and took a photo to post on their social pages received a FREE Car-O-Liner t-shirt.
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Five Things to Know about California’s Bureau of Automotive Repair (BAR) by Ed Attanasio
If you were at SEMA this year, you probably visited a few bars, but the BAR many body shop owners and managers were talking about does not sell $15 specialty cocktails or plays loud music. This BAR is the Bureau of Automotive Repair and if you don’t comply with their rules and regulations, you could get a hangover that can last for many years. Jack Molodanof, a California attorney and lobbyist who has distinguished himself in areas of automotive legislative and regJack Molodanof,a ulatory law over the California attorney past 30 years gave a and lobbyist told body shop owners 2-hour presentation and managers how on Nov. 6 at the to “Protect Your SEMA Show as Business from part of the educaFines and tional series offered Disciplinary Actions by the CA Bureau by SCRS. “Protect of Automotive Your Business from Repair” at SEMA Fines and Disciplilast month nary Actions by the CA Bureau of Automotive Repair” was the title of Molodanof’s comprehensive class. Molodanof is the go-to lawyer/ lobbyist in California for the automotive repair industry and represents several statewide automotive associations, including the California Autobody Association (CAA) and Automotive Service Councils of California (ASCCA). Molodanof also serves on the California Bureau of Automotive Repair (BAR) Advisory for Group, which proThe source timely vides input on BAR programs. information that every Here are five needs! important things body shop that we gleaned from this highly-informative presentation:
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1) The BAR is a 100% complaintdriven organization Mail The BARSubscription doesn’t normally conduct random shop inspections, so if they’re calling you or knocking at your door, it’s likely that a customer complained.
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That’s why we always tell shops to take the Nordstrom’s approach to customer service—placate the customer and keep the BAR away from the door. Bad customer service can bite you on your backside in more than one way, because the BAR may look at your Yelp and Goggle reviews during the course of any investigation. In the 2014/15 fiscal years, the BAR received approximately 15,000 complaints, of which 1,718 (12%) were auto body related, which ends up being roughly one complaint for half of all the shops in the state. BAR has also instituted an Auto Body Inspection Program. Under this program, inspectors from the BAR will examine a consumer’s car at no cost to verify that all repairs listed on the invoice were performed correctly. The BAR will even make house calls or meet you at the local Starbucks to inspect your car, while the consumer is relaxing and sipping a latte.
2) Customers aren’t the only people that can turn you into the BAR Keeping your customers happy is always paramount, but falling down in other areas can also cause a complaint to the BAR. In many cases, insurance companies and competitors will complain about things such as sloppy repair orders, inaccurate estimates, incomplete authorizations and other issues that can potentially ruin your day (or year). The message here is if you do quality work, produce accurate paperwork operate a transparent Promoteand your business with and accountable business, you’ll be an exclusive article featuring fine, but remember—everyone is your products or services. watching you and many of them are not your biggest fans.
3) The BAR is always looking for fraud The cherry on the sundae for any organization like for the BAR is uncovering Call details! fraud. If the BAR is investigating you for fraud,800-699-8251 you won’t know it until they tell you. They won’t warn you or try to help you to make amends with a complaining customer once they smell fraud. The consequences for fraud are serious and can even lead to the loss
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of your license, so when the BAR calls, take it very seriously for obvious reasons. Unless you’re inviting the BAR to be at your shop, it’s never a good thing to have a BAR representative at your business. Protecting consumers from fraudulent and substandard work is, and will remain, the BAR’s highest priority.
4) Many problems begin with sloppy paperwork One body shop owner was asked about a recent visit at his shop by the BAR, but he didn’t seem concerned. “They just wanted to look at my paperwork, including my vendor invoices.” But, we told him—“no, that’s serious.” They’re looking at your paperwork to find fraud. The top five allegations against body/collision facilities cited by the BAR are in order: Negligence/competence; false and misleading statements; estimates/invoices; fraud and authorization. But, if you look closely at all of these, most of them begin with the paperwork; because it provides concrete evidence in any case that the BAR is building against any shop. This is why the accu-
racy and completeness of all your paperwork is so crucial.
5) MSOs are more at risk than the independents If you’re the owner of a Multi-Shop Operation (MSO) then you already know that you can’t be in all of your locations simultaneously. This means that it’s much easier for details to be omitted and/or estimates and invoices aren’t checked for accuracy. It’s just makes sense—an MSO has thousands of moving parts, which presents a wide range of additional problems that an independent does not have. We have seen this scenario more than a few times, when a manager at an MSO’s shop gets a formal complaint from the BAR and then does not tell the owner. The manager is scared and embarrassed, but in the end it becomes a much larger problem than it originally was. The point is this—if you’re an MSO owner (or manager) the BAR is more likely to call, because with more customers the odds are higher and that is why MSOs need to be more careful and thorough in everything they do.
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954-903-5412 www.autobodynews.com | DECEMBER 2015 AUTOBODY NEWS 39
NABR Launches Labor Rate Surveys in AZ, President Discusses Overall Findings by Victoria Antonelli, Online Editor
National AutoBody Research has added another state’s data to its ongoing labor rate surveys.
nationwide data. “From that data, users can search all the way down to the zip code level or within mileage ranges of their shop,” Valenzuela added. “They can also
also launched a new online library, which stores documents stating whether insurers paid shops for necessary, but not included parts. The studies allow body shops to find out what ‘not included procedures’ insurers are paying for across the country.
“Shops are having exuberant reactions to the information, because I think they’ve been looking for something like this for a while,” said Valenzuela. “Without this they’ve never really been able to prove or even know that some shop in Florida was
Survey Results for Arizona as of November 13. Credit: vrssystem.com
“The recent Arizona survey has been a special case because it’s sponsored by three independent shops,” said Sam Valenzuela, President of National AutoBody Research. “Previous surveys we’ve launched have been sponsored by an individual or an association.”
search for other shops with any type of factory certification and equipment.” He said he’s slowly starting to see the outcome he was hoping for. “At a state wide level, it’s a little harder to see results, because the states are so big and there are so many shops,”
Survey Results for Utah as of November 13. Credit: vrssystem.com
“After shop owners search for an insurer or procedure, we show them the list of documents we have. These include the dates, the name of the insurer, the actual claim number for that case, the name and address of the shop, and the full list of the non-included procedures that were paid,” said Valenzuela. He said the online library has been very helpful in allowing NABR to move in the direction of “leveling the playing field” in the industry.
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Survey Results for So. California as of November 13. Credit: vrssystem.com
The three shops that sponsored this survey are Arizona Collision Center, Lake Pleasant Collision Center, and Vince’s Auto Body, Inc. “So far, we’re getting good responses,” he added. “People are filling out the survey and they’re excited about it.”
said Valenzuela. “But the success is coming from individuals and that is starting to grow.” He said on November 12, he received a call from a shop owner in California who received a “significant jump” in his hourly labor rate after making a case from the VRS survey results.
getting paid for a procedure that wasn’t being covered in California.” He added that consistency in payment by insurers to shops is the main goal of the new document search capability. “We believe if one shop does the work, then they should get paid for it, and if any other shop does the same work, they should also get paid for it,” said Valenzuela. “Practices should not be inconsistent across the country, even
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Survey Results for No. California as of November 13. Credit: vrssystem.com
The organization has also launched labor rate surveys in California, Florida, Georgia, Hawaii, Idaho, Indiana, New Jersey, North Carolina, Ohio, Oregon, Texas, and Utah. He recommends that shop owners who want to “drill down deeper” go beyond the general survey results and subscribe to the Variable Rate System (VRS), so they can get access to all the
“The shop collected $58 per hour from an insurer that had previously paid in the high $40s, maybe low $50s, because that was the prevailing rate in the area,” said Valenzuela. “That’s just one example, and we are seeing those examples all over. We are definitely experiencing results and success and those numbers are starting to grow bit by bit.” National Autobody Research has
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though they are today. So, this tool is helping to level that out so shops are fairly paid for their work.” Autobody News asked Valenzuela whether state laws can play a role in how much shops are paid by insurers for certain procedures and equipment. “To my knowledge, there are no specific state laws that prohibit any particular procedure or operation from getting covered by insurers; I think it’s just more of a market dynamic that’s just out there,” he said. Valenzuela said he’s heard insurers tell shop owners, “We don’t pay for that in your area or in your market.” “If you read into that, you can see it’s implied that they may pay for it somewhere else,” he explained. “We don’t think geography should have anything to do with it; it’s a pretty irrelevant variable. No matter where you are, if you do the work, you should get paid, and that’s what we’re trying to help with.” To view current surveys: http:// www.nationalautobodyresearch.com/ surveys.html For more information on the new Procedures Document Search product, or to submit documents: http:// www.nationalautobodyresearch.com/
vrs-procedures-search.html *Explanation of the Labor Rate Data Tables: The data in the table above is based on your search criteria and is calculated from the use of Statistics, the science of collecting and analyzing numerical data. High Rate is the average rate plus two standard deviations (see definition below). Above Avg. is the average rate plus one standard deviation. Average Rate is the simple mathematical average of the rates matching your search criteria. “Standard deviation” is a Statistics calculation, and it measures a data point’s difference (or “deviation”) from the average. It tells us how tightly grouped together or how spread out the data is. When standard deviation is low, then the data is tightly grouped together, which means that most shops tend to charge similar rates. When standard deviation is high, then the data is spread out, which means that shops charge a greater variety of rates.
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Valspar Features Celebrity Appearances at SEMA Valspar Automotive provided SEMA attendees a chance to meet, greet and take home the autograph of one or two reality television show celebrities at this year’s SEMA Show. Valspar’s Custom brand, House of Kolor (HOK), hosted Richard Rawlings and John D’Agostino on Tuesday Nov. 3. Rawlings, owner of Gas Mon-
Valspar Automotive’s booth during SEMA 2015
key Garage and star of from the Dis- our booths while also showing off covery Channel’s Fast N’ Loud, posted our newly expanded family of auup from 10:00 a.m. until 11:30 a.m., tomo- tive refinishing and custom and D’Agostino, owner of Celebrity brands. “Whether it’s meeting with our Customs, visited from 2 to 3 p.m. HOK’s creator, famed Jon Kosmoski, celebrity lineup, checking out a mindalso made appearances throughout the blowing custom 1973 Buick Riviera, or placing bids on fundraising items show. during our Artists 4 Education aucDanny “The Count” Koker, Give us your opinion on matters affecting the industry. Kevin Mack and Ryan Evans, stars tion, I think everyone who stopped by of the History Channel’s hit televi- grasped our core values and took sion show Counting Cars were in home a good memory and maybe an Valspar’s Refinish booth Thursday, autograph or two.”
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Nov. 5, from noon to 2 p.m. The cast autographed limited-edition posters and took pictures with fans. “SEMA is an incredible place to connect with new and long-time customers,” said Valspar Marketing Director, Laura Yerkey. “We wanted to create memorable experiences for everyone who stopped by one of
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Garmat 2015 Sharp Shooter Contest Winners Announced GARMAT USA announced on November 16 the winners of their 2015 Sharp Shooter Contest. This contest was designed to recognize quality paint techs and shop owners that use Garmat equipment.
(l to r) Tony Larimer, Independent Distributor of SATA Spray Guns; Debbie Teter, Garmat USA Marketing Director; Kristen Fankhauser, Finalist from Tom Gill Chevrolet; Valentine Perez, Grand Prize Winner from Toyota of Dallas; Johan Huwaert, President of Garmat USA
Judging was based on the shop owner and paint tech’s dedication to providing quality paint jobs, superior customer service, attention to safety and overall equipment knowledge. Additional questions included an inquiry on how Garmat could improve their Garmat experience with product improvements. One lucky winner, Valentin Perez, from Toyota of Dallas won a trip for two to SEMA 2015, He was accompanied by his wife Maria. In addition to the trip, Val was awarded a SATA Jet 5000
HVLP Paint Gun, 3M back pack, Garmat Sharp Shooter cap, a Samsung tablet, $500 and a Sharp Shooter Award Certificate. Five finalists were also awarded two Samsung Galaxy Wi-Fi tablets, (one for the contestant and one for the owner/manager), a 3M back pack, a Sharp Shooter hat, and a Sharp Shooter Award Certificate. The top two finalists were each awarded SATA 5000 HVLP paint guns in addition to their prize package. The Full List of 2015 Sharp Shooter Winners: Grand Prize Winner: Toyota of Dallas. Dallas, TX Painter: Valentine Perez Manager: Bill Sorley Distributor: Downdraft Systems
Finalists: David Maus Collision Center Sanford, Fla Painter: David Halving Body Shop Manager: Anthony Villanueva Distributor: Filterworks USA Additional award of a SATA JET 5000 HVLP Spray Gun
Tom Gill Chevrolet. Florence, KY Painter: Kristen Fankhauser
VeriFacts Names Recipient for Disruptive Innovation Award
Body Shop Manager: Scott Yust Distributor: Archer Equipment Additional award of a SATA JET 5000 HVLP Spray Gun
VeriFacts Automotive, LLC recognized Tesla Motors and Elon Musk with the Disruptive Innovation Award at the 2015 Collision Industry Conference (CIC) held in conjunction with SEMA. The company said it is a distinguished honor bestowed to an organization for their leadership in re-writing the future of the automotive collision repair industry. “As the automotive industry and specifically the collision repair space continues to evolve and change at an increasing pace, there are organizations and leaders of those organizations that are facilitating disruptive business models,” said Gregory Gray, VP of sales and operations for VeriFacts. “A Disruptive Innovator is best described as a trailblazer, a leader or company that is willing to suspend traditional business practices for innovative and beyond leading edge thinking. The award was received by Omar Rivera, director global service operations and Andy MacDonald, Tesla body repair program manager. Mark Olson, VeriFacts COO and Gray presented the award.
Mannes Collison. Holland, MI Painter: Brian Johnson Body Shop Manager: Scott Johnson Distributor: Altra Products Inc. Drive Collision Freeland, MI 48623 Painter: Joel Searles Body Manager: Tim Garchow Distributor: Altra Products Inc.
Sheboygan Chevrolet. Sheboygan, WI Painter: John Michaels Body Shop Manager: Eric Wiegand Distributor: Wakeman Equipment, Inc
“On behalf of Garmat USA, I would like to personally thank all of the contestants for taking the time to send in or post your applications,” said Johan Huwaert, general manager of Garmat USA. “Having the opportunity to hear your thoughts and suggestions about our paint booths is a priceless opportunity in helping us develop products that truly meet the needs of our customers.” For more information, contact www.garmat.com / 303-781-6802 / sales@garmat.com
NAPA/MARTIN SENOUR Unveiled NHRA Superstars & Custom Hot Rods at SEMA
NAPA/Martin Senour’s booth provided something for all SEMA attendees from collision repair to shop professionals, jobbers and automotive enthusiasts. NAPA/Martin Senour SEMA Show highlights included: ● The unveiling/press conference of a 1949 Buick custom coupe, restored by Chris Carlson Hot Rods out of Mulvane, Kansas; it featured the Tec/BASE® premium refinish system color Granite (PCRS23) of the Martin Senour Rod & Restoration Color Deck on the exterior and Dark Blue Denim (PCRC30) for the engine and wheels. This 1949 Buick is Carlson’s third SEMA Show vehicle in the NAPA/Martin Senour booth. It was chopped 3½ inches in front and eightinches at the rear of the deck lid. The car featured unique shaved door handles and custom items like its inner fenders, core support, dash, floor and firewall. There was a TCI Mustang II front end and four-link rear with a Curry differential, a pancaked and pie-cut hood, rear fenders molded to the quarter panels and its front and rear bumper were even sucked in. ● The other unveil featured a custom build of the Dir-T-Bird (an intensely modified 1964 Ford Thunderbird), by
Caleb Luce of Luce Customs in Albuquerque, New Mexico. This build featured a modified OEM tri-stage, complete with a unique midcoat, painted in the Vortex® premium waterborne refinish system. It had a full 2000 Corvette chassis with a 500 hp lq4 engine. “The Bird’s” frame, floor work, interior, trunk, engine bay, head tunnels, front and rear fascias were all hand-formed steel. The body was widened three inches and functional brake cooling scoops were built. The car was just shy of 18 feet long and about 3.5 feet tall. It had a custom three-stage paint job with a rally stripe wrapping everything inside and outside of the car. It also had a fully polished stainless exhaust system. ● In addition, there was a meet and greet autograph session with NHRA Superstar Ron Capps, driver of the NAPA Auto Parts Dodge Charger R/T funny car. Capps’ 20-year career highlights include 45 wins, 90 final rounds reached and a top speed of 320.89 mph. For more information about NAPA/Martin Senour paints at the 2015 SEMA Show, visit www.martin senour-autopaint.com or call 1-800526-6704.
42 DECEMBER 2015 AUTOBODY NEWS | www.autobodynews.com
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www.autobodynews.com | DECEMBER 2015 AUTOBODY NEWS 43
Sherwin-Williams SEMA Booth Devoted to Getting Collision Shops “In The Fast Lane”
In the world of collision repair, if your shop isn’t In the Fast Lane, then it’s probably being lapped by the competition. Sherwin-Williams Automotive Finishes—already the Official Automotive Paint of NASCAR®—recognizes increased productivity and profitability are at the top of every shop owners’ and managers’ list. That’s why its 2015 SEMA Show display, “In the Fast Lane,” featured an entire booth of innovative products, services and presentations reinforcing the brand’s dedication to helping shops produce zero-day repairs, reduced cycle times and increased revenue.
To kick off these events, booth activities included: ● Press conference, autograph session with eight-time NASCAR Sprint Cup Series™ race winner Clint Bowyer, driver of the No. 15 5-hour ENERGY/ Peak Antifreeze Toyota of Michael Waltrip Racing. ● The unveiling / press conference of a 1970 Plymouth Hemi NST ‘Cuda’— “New School Technology” by Bair Customs, Inc. It featured the Sherwin-
Williams Ultra 7000® Refinish System with a customized color called “Purple Haze” inspired by the Rod & Restoration color collection.
● The unveiling / press conference of a 1961 Cadillac convertible by Lucky Luciano Custom Paint, LLC. It too featured the Sherwin-Williams Ultra 7000® Refinish System with an OE Exact Match Rod & Restoration color chip – PCCL23 (Ivy Green Metallic). ● Attendees also had the opportunity to take a ‘spin’ in a real stock car simulator and try to beat the posted time of NASCAR Sprint Cup Series driver Clint Bowyer. The special Sherwin-Williams No. 150 car was on site at the booth for all comers to take on and try to beat Bowyer’s established time. The fastest lap of each day got to experience a 2016 NASCAR Sprint Cup Series race of their
choice. In addition, Sherwin-Williams donated a sum to The NASCAR Foundation and Emporia Community Foundation in honor of each participant. ● Booth goers also were able to experience a live in-booth demonstration of the new FormulaExpress® 2.0 Color Formula Retrieval System. This is a user friendly, web-based system designed to make color retrieval faster and more manageable for refinish technicians. From simple search capabilities to intuitive color filtering and selection, the company said this system will help improve cycle time, productivity and profit. In addition, FormulaExpress 2.0 works in conjunction with the iFEX® spectro, a hand-held spectrophotometer designed for precise and consistent color measurement. ● Enthusiasts learned about the HP Process™ Refinish System with Air-Dry
Technology. This patented repair process enables refinish technicians to complete one to three panel repairs in 50 minutes or less, producing zero-day repairs. It features air-dry primers and clearcoats that can be sanded or polished after only
15 minutes. At the booth, shop owners got to see how using the HP Process reduces energy costs, decreases cycle times and increases shop profitability. ● SCRS Repair Driven Education Series. Lee Rush, Judy Lynch and Mike Lanza conducted four of the 18 sessions: RDE 4 Compensation Solutions, RDE 7 Process Driven Collision Repair, RDE12 The Lean Office – Organizing the Shop Office for Maximum Efficiency and RDE 15 In-Process Quality Assurance. For more information about Sherwin-Williams Automotive Finishes, visit www.sherwin-automotive.com or call 1-800-798-5872.
Urethane Supply Displayed 6066-CG Nitrocell Nitrogen Plastic Welder at SEMA 2015
Urethane Supply Company, a leader in plastic repair and refinishing for vehicles, displayed its new 6066-CG Nitrocell Nitrogen Plastic Welder at SEMA. Urethane Supply introduced the first commercialized nitrogen plastic welder to the collision repair industry in 2006, and the new 6066CG Nitrocell is the most advanced generation of nitrogen welder yet. The 6066-CG is designed to generate its own nitrogen gas from shop air and requires no onboard air compressor. Kurt Lammon, president of Urethane Supply Company, said that ompared to other welders, the new 6066-CG is lighter in weight, easier for technicians to maneuver into position and features an easy-to-handle welding torch that can get into tight spots without causing user fatigue. “Repair shops want to minimize repair times and maximize profits, and we’ve designed the new 6066CG Nitrocell Nitrogen Welder to help them do just that,” said Lammon. “The new unit will help collision specialists reduce cycle times and increase their opportunities to do more profitable labor-based repair of plastic components.”
Lammon said nitrogen gas welding creates a strong material bond, because it eliminates oxidation of the plastic during the welding process. Using the shop’s own common air supply, the 6066-CG Nitrocell employs a three-stage filter to clean impurities from the air, and then uses sophisticated membrane technology to extract an endless supply of nitrogen. Lammon said the resulting welding mechanism creates the strongest plastic Urethane Supply welds possible in Company’s 6066-CG today’s repair enNitrocell Nitrogen vironment. Plastic Welder “Our flow meter allows shops to achieve and maintain a high-quality, repeatable result when repairing virtually all types of plastic components,” Lammon said. “Consistent results help shops meet key performance indicators, and that, in turn, drives more business from insurance companies.”
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Assured Performance Announces 5-Star Business Performance Program Assured Performance Network announced the official launch of their 5Star Business Performance Program. While the Assured Performance/OEM Certification program focuses on the shops “technical capability”, their new 5-Star program helps the shop to improve their “business capability” aimed at exceeding the industry’s highest levels of performance and attainment of their personal success goals. The 5-Star program provides shops with an in depth business analysis resulting in a confidential self-assessing rating and ranking. Then, the shops get a business improvement action plan, expert coaching, and ongoing KPI monitoring. Upon enrollment in the optional program, shops go through a performance analysis determining areas of weaknesses and opportunities for improvement including production management, marketing, sales, customer service, financial management, HR management, and technical proficiency. Shops receive in depth improvement plans, KPI dashboard, and alerts when performance slips below goals and timelines. Unlike industry programs that use shop rating to penalize shops, through the Assured Performance program, participants are actually rewarded and use the confidential rating and rank-
ing for self evaluation and blind benchmarking with similar businesses, according to a company press release. Also according to this press release, shops now have an independent and confidential source to help monitor and improve their performance based upon KPI’s and business practices that are in their best interest for efficiency and profitability. Shop performance information is confidential, never shared with third-parties, and is only accessible by the participating shops who elect to enroll in the optional program. The program is designed for independent and dealership body shops. Already, nearly 1,000 dealership body shops are enrolled in the program. “Our 5-Star program is driving shops to levels of performance previously unimaginable. Our shops are already in a league of their own because they are technically compliant to perform advanced repairs,” stated Michael Quinn, Executive Vice Pre-sident of Assured Performance. “Now we are empowering them to further distinguish themselves in their marketplace by focusing on proven best practices, KPIs, and financial performance.” Assured Performance has built and launched these business development services to ensure that the entire
Assured Performance Certified Repair Network is both the most advanced repair capable and the most efficient and effective shops, and representing the best repair choice in every market. “A shop can be technically capable, but if they are not a healthy business, they are not the best choice as a Collision Repair Provider,” stated Aaron Clark, Vice President of Technical Compliance. “We are doing what it takes to make sure our Certified shops are also the best performing businesses in the industry!”
Assured Performance Appoints Leanne Jefferies to Lead Canadian Body Shop Certification Assured Performance Network is pleased to announce the appointment of Leanne Jefferies to the position of VicePresident of Canadian Operations. Ms. Jefferies will assume responsibility to launch and oversee Canadian operations of the Certified Collision Care program, powered by Assured Performance Network, effective October 1, 2015.
ITW Evercoat Launches New Body Filler
ITW Evercoat, a leader in professional collision repair chemicals, announced the launch of Rage® Ultra XTRA extended work time body filler. Featured in the new products showcase during SEMA, Rage Ultra XTRA Body Filler gives body repair technicians worktime flexibility according to their needs—up to 40 minutes at 75°F (24°C) using traditional catalyst and catalyst ratios. Rage Ultra XTRA can be mixed with Rage Ultra at different percentages. “Rage Ultra XTRA is a true revolution in body filler technology and demonstrates Evercoat’s industry innovation leadership” said Marvin Gillfillan, VP and general manager of ITW Evercoat. “Rage Ultra XTRA is part of our new proprietary dent repair system that features products that can be adapted for repairs of most any size or temperature condition. This system of products was developed for body shop technicians who need application flexibility, high quality, and increased productivity … this system does it all.” Rage Ultra XTRA is available Give us your opinion on in one gallon containers (Part # 100144) and 16 ounce pouches (Part #100145). Original BMW Parts
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I-CAR® Announces Organizational Changes, Strengthening and Expanding the Leadership Team
I-CAR®, the Inter-Industry Conference on Auto Collision Repair, announced on November 2 several key organizational changes intended to further the vision and mission of the organization, serving the industry’s growing and evolving need for education, knowledge and related solutions. Nick Notte will shift from his current role as Director, Finance and Operations to the role of Director, Business Development. In this role, Notte will be responsible for the Collision Repair segment, the Field team and the Education segment, helping to align these connective key touch points under one leader that together serve I-CAR’s principal customer base: Collision Repairers. John Van Alstyne, CEO and President, provided insight into Notte’s role change, sharing, “Nick joined I-CAR in August and his immediate contributions brought new dimension to the leadership team, working to advance the vi-
sion of serving ‘every’ person in the collision repair industry,” Van Alstyne said. “Working closely with the Field organization, Nick has been contributing in numerous ways, while lending the breadth of his prior experience leading Sterling and other major industry organizations to help progress I-CAR’s sales and marketing program development. It became evident that Nick’s experience and capabilities would be very beneficial to advancement of the I-CAR vision across the Collision Repair segment; driving programs to inspire more shops to train, listening to and representing the voice of the repairer community, and helping to shape programs that better serve our customers. I am very pleased that Nick has taken on this new role.” Elise Quadrozzi has been promoted from Director, Segment Development for Insurance to Director, Business Development, with responsibility for ICAR’s Insurance and OEM segments,
Product Management and Segment Support including Customer Care. Quadrozzi joined I-CAR in January 2014 after serving two terms as Board Chair on the ICAR International Board of Directors and holding the position of Director of Claims for Houston International Insurance Group (HIIG). Quadrozzi’s contributions over the past two years have strengthened I-CAR’s relationships in the Insurance sector, as well as built support and program collaboration across segments. John Bosin, currently Director, Segment Development - OEM, has announced his retirement in the first quarter of 2016. I-CAR wishes Bosin all the best in the next phase of his life, and is excited to announce that he will be transitioning his responsibilities over the next few months to Mark Bochenek who joins ICAR today in the role of OEM Business Development Manager. Bochenek is an automotive industry sales and general management professional, most recently
with TTi Global, a large training firm that focuses on OEM training programs. Prior to TTi, Mark spent time in the technical staffing business and also service documentation publishing and distribution for large organizations like MSX and SPX – Valley Forge. I-CAR also announces the promotion of Keith Risley to the role of National Field Manager. Risley has held several Regional Manager positions with I-CAR as well as Claims leadership roles with Nationwide Insurance and Allstate, and he grew up in the industry working at his parent’s repair shop. Risley’s knowledge of the industry from both the collision repair and the insurer perspectives will serve him well as he helps I-CAR advance the Field ecosystem, improve segment support, expand segment engagement and evolve Committee programs. I-CAR welcomes and congratulates these team members on their new positions.
Aging Vehicle Fleet Continues to Create New Opportunity for Automotive Aftermarket, IHS Says The continued trend toward an older vehicle fleet presents unique opportunities for the automotive aftermarket, according to Mark Seng, global aftermarket practice leader for IHS Automotive, during a presentation to industry executives at the Automotive Aftermarket Products Expo (AAPEX) on November 4 in Las Vegas. Seng and other leaders from the aftermarket and commercial vehicle teams at IHS Automotive, part of IHS Inc. are taking part in the convention program this year. In the US, IHS Automotive anticipates the average light vehicle age will continue to rise but will do so more slowly than seen in the years following the 2008-2009 recession. While average age increased 15 percent from 20072014, it will increase only about 3 percent by 2020 from its current level of 11.5 years. This is roughly the same rate of increase that was seen in the five years prior to the recession. This also suggests the “sweet spot” for the aftermarket will reflect changes as well. Vehicles new to five years old will grow 24 percent by 2020, while vehicles 6-11 years of age will decline 11
percent and vehicles 12-plus years old will grow 15 percent, according to IHS estimates. The fact that these oldest vehicles are growing in number is a great trend for the aftermarket repair business. In fact, by 2020, there will be approximately 76 million vehicles in operation (VIO) that are 16 years old or older, up from just 35 million in 2002. “The aftermarket may need to begin thinking differently about the repair ‘sweet spot’ as vehicles age and consumer behaviors change. Success will require that businesses adapt to the evolution in a timely manner,” Seng said. “Nimble aftermarket organizations that embrace and prepare for the changes underway will have the greatest opportunity to succeed moving forward.”
VIO by the Numbers Global light vehicle population, or vehicles in operation (VIO), will experience substantial growth – 27 percent by 2021 – to 1.4 billion vehicles, according to IHS; and rise to two billion by 2040. VIO in the United States will also experience nice growth increasing in size by just more than 9 percent over the same
time period. This is driven by both the huge gains in new vehicle sales – expected to hit 17.3 million units in 2015 - and the fact that vehicles are simply lasting longer than ever before.
Vehicle Mix Shifting, Imports Gaining U.S. light vehicle sales continue to be dominated by compact CUVs, traditional mid-size sedans, traditional compacts and full-size pickups, which collectively represented more than 58 percent of new vehicle registrations in 2014. IHS Automotive expects the shift in favor of CUV designs to continue in the near term as well, while compact and mid-size sedans also maintain their dominance. In addition, the mix of domestic versus import vehicles in operation in the U.S. is shifting, with import cars now representing 27.3 percent share, while their light truck counterparts represent 15.7 percent, an increase of nearly 10 percent collectively since 2007. Domestic cars are down nearly two percent in the timeframe, to 37.4 percent of VIO, while domestic light trucks represent 19.6 percent share of VIO, down nearly 8 percent since
2007 gaining 4.3 percent share. This presents an opportunity for the aftermarket to build business strategies to service the growing numbers of import vehicles on U.S. roads. By 2020, IHS Automotive estimates imports will represent nearly 47 percent of the U.S. light vehicle VIO.
Global “Mega” Platforms Drive Opportunities The industry is looking forward to 100+ million sales by 2020, according to IHS Automotive forecasts. Additionally, by 2021, nearly 60 percent of light vehicle production is expected to be built on global platforms. OEMs are expected to double production volume per platform by 2021 as well, Seng said. This trend includes a shift to more modular architecture and standardized components across vehicles sold around the world. “Aftermarket suppliers must start planning now to understand global vehicle markets,” Seng said, “and identify where components will be the same and work to develop a global product and supply chain strategy to be competitive in the future.”
Four Collision Schools Awarded GEICO Grants Through Collision Repair Education Foundation
The Collision Repair Education Foundation announced the winners of GEICO’s collision school grants for 2015:
Cuesta College (San Luis Obispo, Calif.)
Eastfield College (Mesquite, Texas)
Monroe Tech Center (Leesburg, Va.)
Tidewater Community College (Chesapeake, Va.) Each of the winning schools applied for a grant from the Ultimate Collision Education Makeover program, and each will receive $5,500 to purchase items off their collision
46 DECEMBER 2015 AUTOBODY NEWS | www.autobodynews.com
tool, equipment and supply wish list from their application. The winners were named Nov. 3 at the Education Foundation’s industry reception held at SEMA in Las Vegas, Nev. “We are honored to support training in the collision repair industry,” said Bill DeGrocco, assistant vice
president of GEICO. “With the continued complexity of today’s automobile we recognize the importance of developing the appropriate skills, have the proper equipment and technical education in auto collision repair. GEICO is happy to support these schools.”
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CIECA Names PartsTrader Electronic Commerce Company of the Year PartsTrader® was named the Electronic Commerce Company of the Year by the Collision Industry Electronic Commerce Association (CIECA) Board of Trustees. Rob Cooper, CEO and Founder of PartsTrader, accepted the award at the Collision Industry Awards presentation held in conjunction with the Specialty Equipment Manufacturers Association (SEMA) trade show in Las Vegas. “This recognition is tremendous validation of the work we’ve been doing
and I thank CIECA for this,” said Cooper. “Using the BMS standard for integrations has helped us further develop and enhance the product, allowing us to bring even more value to our repairer and supplier community of users.” In July 2012, PartsTrader was the first company to officially adopt the BMS standard for all transactions originating from a collision repair facility. In the ensuing years, the CIECA-created standard has been integral to inte-
gration development between PartsTrader and collision repair technology providers. Use of the standard is a cornerstone of the PartsTrader Technology Partners Program as well as its Parts Supplier Inventory and Shop Management integration APIs. “PartsTrader made a commitment to the use of the BMS standard early in its company history,” said Fred Iantorno, Executive Director of CIECA. “The Board of Directors wanted to honor the com-
pany’s trailblazing path and its contribution to the collision repair industry.” As part of its work using the BMS standard, PartsTrader has delivered several projects including: ● Estimatics 2-way integration with the three leading systems ● Shop Management Integrations ● Parts Supplier Inventory Integrations ● CIECA Part Code Expansion ● PartsTrader Technology Partner Program
Spurred by the recent series of major recalls as well as the continued development of new vehicle technologies, the U.S. House Committee on Energy and Commerce’s Subcommittee on Commerce, Manufacturing and Trade held a hearing titled, “Examining Ways to Improve Vehicle and Roadway Safety” today. During the hearing, members addressed a legislative staff discussion draft that detailed strategies to improve vehicle safety. Key points included increased reporting requirements for the National Highway Traffic Safety Administration (NHTSA), a comprehensive plan to improve recall completion rates and a series of directives to the automakers, designed to better protect consumer privacy and prevent vehicle hacking.
Mark Rosekind, NHTSA administrator, and Maneesha Mithal, associate director of the Division of Privacy and Identity Protection at the Federal Trade Commission (FTC), served as the hearing’s key witnesses. They were joined by a panel of select automotive industry representatives. In her testimony, Mithal expressed her concern with some of the provisions in the discussion draft, specifically noting potential research complications that could arise from prohibiting all unauthorized access of electronic vehicle data. She explained that security researchers help hold automakers responsible to produce the best product by informing them of system vulnerabilities. Mithal also warned against an
overrepresentation of automakers in the proposed “Automotive Cybersecurity Advisory Council,” saying, “Because any best practices approved by the Council will be ‘by a simple majority of members,’ manufacturers alone could decide what best practices would be adopted...The proposed legislation, as drafted, could substantially weaken the security and privacy protections that consumers have today.” Rosekind’s testimony took a similar route, highlighting NHTSA’s responsibility to the public to set safety standards. He also acknowledged concerns with the draft and said, “The Committee’s discussion draft includes an important focus on cybersecurity, privacy, and technology innovations, but the current proposals
may have the opposite of their intended effect. By providing regulated entities majority representation on committees to establish appropriate practices and standards ... the proposals could seriously undermine NHTSA’s efforts to ensure safety.” Rosekind also noted that the discussion draft included a requirement that state departments of motor vehicles (DMV) notify vehicle owners of recalled vehicles when they register their vehicle or renew their registration with the state DMV. He said in his testimony, “State agencies are one potential touch-point for owners, especially second or third owners of used vehicles. But the costs to establish or maintain such a system are unknown and the technology is not yet in place.”
U.S. House Committee Holds Hearing on Vehicle Safety
Assured Performance Co-Op Announces 2016 Board of Directors November 10, 2015
Assured Performance announced on November 10 their 2016 Board of Directors for their Co-Op entity. In accordance with their bylaws, the Co-Op Board of Directors is represented exclusively by body shop owners on behalf of over 3,000 collision repair businesses across the entire U.S that are official Co-Op Members. The Board includes the following industry notables: Brett Bailey, A&B CARSTAR - Midwest Region Kathy Mello, TGIF Body Shop, Inc. - Northern California Region Luis Alonso, Pan American Collision Center - Southern California Region Dusty Womble, Roger Beasley Collision - South Central Region Ron Reichen, Precision Body & Paint, Northwest Region Matt Parker, Parker Auto Body South East Region Dave Rush, D&M Auto Body - North East Region Paul Van Aken, Paul’s Quality Collision, LLC. - North Central Region Matt Thornton, Park’s Royal Body Works - Western Region These shop owners represent all regions of the country with hundreds of years of experience collectively. In-
dividually, they have shown themselves to be effective leaders in the industry and their respective markets. The Co-Op enables body shops to earn and receive rebates and special pricing on products and services such as Certified Rebate Reward Programs from participating auto makers along with various other vendors. These rebates and rewards help to create a funding mechanism for shops, helping with continuous improvements necessary for shops to be successful, and further invest in the critical business needs that shops are facing now and in the future. “We are proud that our Board represents the brightest minds and the best collision repair businesses across the country and look forward to their participation on our board to make our Co-Op and Certified Rewards programs the best service to shops in North America,” stated Scott Biggs, Chairman and CEO of Assured Performance. “These professionals have proven themselves through their past success, acute business knowledge, and leadership within the industry.” Participation in the Certified Rewards and rebate programs is restricted to official certified body shops.
48 DECEMBER 2015 AUTOBODY NEWS | www.autobodynews.com
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Axalta Coating Systems Acquires ChemSpec USA by Victoria Antonelli, Online Editor
Axalta Coating Systems, a global supplier of liquid and powder coatings, announced the purchase of ChemSpec USA on November 3 during the 2015 SEMA Show in Las Vegas.
of coatings for the economy segment. “The team at ChemSpec USA is very excited about the opportunities that the acquisition by Axalta will present to our customers, employees and external partnerships,” added Ron Snow, President ChemSpec USA. “It will allow ChemSpec USA as well as its current and future customers to have huge growth opportunities by having the financial backing and automotive refinish experience that Axalta will bring to our organization.” Autobody News interviewed Jonathan Purifoy, Axalta Integration Manager-NA Refinish, during the show to find out more about the purchase. Q: Please give some background on Axalta Coating System’s acquisition of ChemSpec USA.
“We’re very excited about the ChemSpec acquisition,” said Nigel Budden Axalta Vice President and head of its North America operations at the time of the deal. “This acquisition will help us to better understand and enable new growth in the economy coatings segment.” ChemSpec USA is a manufacturer
A: “We wanted to grow our market share in the economy segment. ChemSpec USA gives us a strong portfolio of products that help meet the needs of customers in this important segment. Timing for the transaction was good for both parties.
Q: How will this acquisition help the collision repair sector of Axalta Coating Systems?
A:“ChemSpec USA has good distribution, a results-oriented team of sales people with great products and solutions. The ChemSpec USA refinish color system has great color capabilities, is domestically manufactured, and was developed to cover the color space well. We have heard great feedback from customers on the results that they get from the products. ChemSpec USA is in a market space and channel that we would like to develop and grow. This acquisition complements our company.” Q: Will ChemSpec USA be rebranded /remarketed now that it is owned by Axalta?
A:“ChemSpec does very well in the economy market space, and Axalta does very well in the premium and mainstream markets. Our goal is to maintain ChemSpec’s nimbleness and entrepreneurial mindset, operating them as a wholly owned subsidiary. We do not have plans to co-brand or co-market ChemSpec product, or rebrand the company, at this time.”
Q: Will the ChemSpec products continue to be manufactured in the same location?
A: “The manufacturing plant and headquarters for ChemSpec in Orrville, Ohio, will remain open and functional. The team is very agile and can manufacture products very quickly.”
Q: What are the most frequent questions you’ve been asked by SEMA attendees concerning the acquisition?
A: “The questions I’ve heard at SEMA are mostly from distributors. Distributors across the country recognize the power of Axalta and the value of ChemSpec products. They want to expand their product offering and together we want to bring the best of Axalta and ChemSpec to the end-user customer without altering ChemSpec brands or personality.” Axalta and ChemSpec jobbers alike can contact Jonathan Purifoy at: jonathan .p.purifoy@axaltacs.com for more information.
A full description of ChemSpec USA automotive paint products can be found at http://www.montprod.com/ More information on Axalta Coating Systems can be found at www.axalta cs.com
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Chief has developed six videos that show how to properly secure the new Ford F-150 to a frame rack for pulling or sectioning. The videos are part of Chief’s structural holding how-to series, and cover the components included in its F-150 aluminum cab holding system (P/N 30002). They can be viewed at www.chief automotive.com/Fixture-Holding /Structural-Holding and on Chief’s video library page. “Using Chief’s F-150 holding system, technicians can anchor the new aluminum-bodied truck in up to 10 locations,” says Richard Perry, Chief OEM and strategic account sales manager, and host of the videos. “This helps to distribute pulling pressure evenly, which reduces the chance that additional damage will be inflicted into the body during the repair. Multiple holding points are also needed to secure the vehicle during sectioning to ensure it does not shift out of place. The new videos show how easy it is to use Chief’s holding system to create these anchoring points.” Chief’s F-150 holding system adapters work with its Structural Holding Package and F.A.S.T. An-
choring System bases. The adapters include rigid cab mounts, pinch weld brackets and running board fixtures. All contents of the F-150 holding system come mounted on a rolling cart for convenience. The videos include demonstrations of how to temporarily replace the F-150’s rubber cab mounts with rigid mounts. This locks the cab to the frame, preventing it from flexing during the repair. Additional videos show how to position anchoring points along the F-150’s cab flange, and how to use the truck’s running board mounts to create a holding point that will leave no marks on the vehicle’s exterior. Chief’s new video series also includes a video that shows how to set up the Universal Structural Holding (USH) Clamp System, which enables technicians to use the Structural Holding Package on frame racks with non-rectangular tie-downs. To watch the video series or learn more about the Structural Holding Package, visit www.chiefautomotive.com/Fixture-Holding/Structu ral-Holding. Additional videos are available at www.chiefautomotive .com/video-library.
www.autobodynews.com | DECEMBER 2015 AUTOBODY NEWS 49
Determining Values for Total Loss Vehicles Often Complicated and Controversial by Stacey Phillips, Assistant Editor
Earlier this fall, Autobody News talked to Robert McDorman from Vehicle Value Experts about total loss evaluations. Based in Vidor, Texas, McDorman works as a third-party appraiser, negotiating with insurance companies to receive higher amounts for consumers whose vehicles are deemed total losses. Following that news coverage, we reached out to several insurance companies as well as market valuation companies to learn how total losses are determined and how prices are set.
of I.I.I. “For you to get a settlement higher than the book value of your car’s make and model, you will have to submit evidence such as mileage records, service history and affidavits from mechanics to show that your car was worth more. You’re entitled to the market price of the car you just lost. You shouldn’t get more or less than what you are due.”
Vehicle Value Experts Case Studies After more than 25 years of working in the industry, McDorman began focusing on detailed valuations for consumers
“There are over 3.5 million vehicles deemed total losses each year in the United States,”
—Insurance Auto Auctions (IAA)
All declined to be interviewed. “There are over 3.5 million vehicles deemed total losses each year in the United States,” according to Insurance Auto Auctions (IAA). “Since 1997, this number has grown significantly, mostly due to vehicle manufacturing changes and improvements including air bags.” Established in 1982, IAA is a salvage vehicle auction company with more than 165 auction locations. Twice a year, IAA releases an industry report that analyzes and interprets major industry trends, as well as the industry’s response to the economy. The findings help IAA analyze the salvage vehicle market. The six indicators they use include: crushed-car price index, metal prices, vehicle parts and equipment prices, used-car price index, U.S. dollar index and an index of foreign buyers. “IAA collaborates with sellers to facilitate the sale of vehicles deemed total losses,” according to IAA’s website. “When a vehicle comes to IAA, its experts have a detailed process to inventory the vehicle, prepare it for auction, and load it for transport once it’s sold. IAA’s efforts to provide a vast network of local, national, and international buyers ensure that vehicles sell quickly and for the best possible price.” Autobody News contacted the Insurance Information Institute (I.I.I.), a New York City-based consumer education organization that is funded by the insurance industry. “Most standard auto policies will not pay to repair a vehicle if the repairs cost more than the cash value assigned to the car,” said Michael Barry, vice president, media relations
and body shops in 2013. “It is my contention as much as 50 percent of the total losses were totaled in error by the insurance companies,” said McDorman. “I work every day on overturning economic total loss claims and convincing the insurance company to repair the vehicle instead of totaling it out.” McDorman wrote an in-depth review entitled “The Science of Risk” that outlines the economic impact of such actions from a body shop, lender and consumer position. “It is my adamant professional opinion based on factorial archived data, that the wrongful perceived value computation used
Victoria was involved in an accident while driving the vehicle, of which she was at fault. State Farm estimated the repair costs at $6,375.30 and determined that the market value of the vehicle was $8,336.12. Subsequently, the insurance company notified Terry they were going to total the car. Terry contacted McDorman and said that she owed $16,951.43 on the car and she had no choice but to release the car back to ChrisDan Captital dba Martin Motors and walk away from her investment in the vehicle. McDorman conducted a market evaluation report and estimated the fair market value at $9,300. “State Farm should have repaired the Ceramis’ vehicle,” said McDorman. “Since State Farm solely chose to total out the Ceramis’ vehicle, they should have used a realistic fair market value to compensate all interested parties and they did not.” Danny Martin of Martin Motors has known McDorman for more than 25 years. “We used to be in competition with each other,” he said. “My son and I used to drive by his car dealerships and laugh about how many wrecked customer cars were in his storage lot. Little did we know these were insurance claims he was working on for his customers that he had financed.” Today, McDorman handles all of Martin Motors’ insurance claims on his customer loan portfolio.
“It is my contention as much as 50 percent of the total losses were totaled in error by the insurance companies,”
–Robert McDorman of Vehicle Value Experts
by the market valuation firms at the direct instructions of the insurance industry on motor vehicles is the driving factor of economic total loss claims.” His study was based on a situation with Terry and Victoria Ceramis and State Farm Insurance. Terry and her daughter Victoria purchased a 2008 Dodge Avenger in 2013 from Martin Motors, located in Beaumont, Texas. McDorman said the car was above average, had a clean car fax and no accidents reported. State Farm Insurance issued full coverage insurance for the owners of the vehicle and ChrisDan Capital, the lender, against the potential loss and/or damage of the vehicle through March 2014. In January of that year
50 DECEMBER 2015 AUTOBODY NEWS | www.autobodynews.com
“The benefit of doing the analysis has been staggering,” said Martin. “Prior to me employing Mr. McDorman a little over seven years ago to handle the wreck claims on our customer loans, Martin Motors was losing an average of $6,500 a loan on customers’ car loans we had financed that were in a wreck and subsequently totaled out.” He said they have reduced that number to an average of $3,300 per total loss claim. Martin Motors averages three total loss transactions a month and an average of six collision damage claims a month on the cars they are the lien holder on. “I wish every lender in the industry could find out that they do not have to take the original offer of set-
tlement from the insurance company,” said Martin. He said most lenders are not aware that the lender who is the loss payee of the collateral can hire a third-party appraiser to receive a fair market settlement, which he said drastically cuts down repossession losses from vehicles that are totaled. Danny Smith also hired McDorman as a third-party appraiser to help with a 2005 Toyota Camry. His wife was hit by another vehicle and the damage seemed to be limited to the trunk area. S&W Paint and Body in Vidor, Texas evaluated the car, and told the Smiths the cost of repairs would be about $4,500. The other insurance company proposed the value at $5,100 with a $1,500 salvage value, totaling the car. The Smiths purchased their car new and had driven it for more than 10 years. “It was in excellent condition and we were not ready to purchase another car with notes,” said Smith. “We felt there was no need to total the car and we really wanted to keep it.” The Smiths hired McDorman to conduct a market evaluation report. When the report was submitted to State Farm, the insurance company changed their evaluation to $7,800, which enabled the Smiths to repair the car. Smith said the evaluations “…offer the vehicle owner a choice in the matter to recover their valued loss instead of being dictated by insurance companies what they must do. It took into consideration every aspect of the car and its uniqueness instead of evaluating it with a dozen similar vehicles on the market. In this case, it proved it was of more value than those that were compared to it.” Autobody News contacted State Farm about these situations and total loss claims in general. “We handle each claim on its own merits and cannot discuss the specifics of our customer’s individual claim,” said Roszell Gadson, State Farm Pulic Affairs–Media Relations. “As an organization, we take pride in our customer service. We are committed to paying what we owe, promptly, courteously, and efficiently.” The following companies declined to be interviewed: CCC, Mitchell, Farmers Insurance and Germania Insurance. Autobody News will continue to follow this story and welcomes any information from the industry about total loss evaluations. Contact Stacey Phillips at sphillips@autobodynews .com.
NO. CAROLINA
Parkway Subaru Wilmington (800) 424-9434 (910) 793-8710 Fax Mon.-Fri. 7-6; Sat. 8-2 Concord
Subaru Concord (866) 905-8476 SO. CAROLINA
Hardeeville
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The following dealerships are eager to serve your needs. Call your local Subaru collision parts specialist today! FLORIDA
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Stivers Decatur Subaru
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Hickory
Jim Armstrong Subaru (888) 905-6135
www.autobodynews.com | DECEMBER 2015 AUTOBODY NEWS 51
Scott Wendel Scholarship Fund Reaches Second Milestone of $20,000 in Donations Scott Wendel passed away very suddenly last April while in Atlanta to participate in the Collision Industry Conference. Scott was just 53. His strong support for our industry, both from the automotive claims and collision repair perspectives were significant. Scott is survived by his wife Shelley, and sons Eric and Matthew whom he lived with in Winston-Salem, NC. He was the beloved brother of Lisa Hathaway, and son of Marge and Calvin Wendel, all of Milford, CT. Scott touched people in a very unique way, positively influencing the lives of so many of us with a sincerity we all strive to achieve and an optimism we all hope to live by. All who knew him will miss his great sense of
humor, humility, commitment to excellence, and unforgettable smile. It was with that in mind, the Wendel family thoughtfully created The Scott Wendel Scholarship Fund. In establishing this Fund, The Wendel family has found a way in which to honor Scott’s memory, while benefiting the student-athletes whom he so passionately coached and cared for. The Scott Wendel Scholarship Fund recently reached a significant milestone of $20,000 in contributions, with the stated goal of $25,000. Shelley Wendell said, “We are so thankful for all of the thoughts, well wishes, and remarkable response of the insurance, collision repair, and
local communities in honoring Scott. Our family is so very grateful to all of the contributors, both individuals and companies, over the past months. Our behalf of entire family, Scott’s close friends, the Ronald Reagan High School, and from the bottom of our hearts we can’t thank you all enough.” “Scott will not be forgotten by the many he positively impacted both within the industry he loved, and just as importantly outside of it. This scholarship fund helps those who knew and loved Scott honor his memory for years to come. For those who may not have been unaware of the opportunity to contribute, nor simply not been in a position to, it’s not too late to do so for this worthy cause”, commented indus-
try veteran Thomas Adams. Please make contributions via the web at www.gofundme.com/xjybhc, or by check to: Ronald Wilson Reagan High School Booster Club C/O Scott Wendel Scholarship, PO Box 306, Pfafftown, NC 27040 FEIN 2032353492 501(c)
Green Service Standard (GS2) Committee Director, Tony Passwater announced on October 21 that the organization has added two authorities to its team. Hampden Kuhns, PhD specializes in energy efficiency and will be assisting the committee along with Kevin McCartney, a specialist
in automotive diagnostic procedures for prominent O.E. manufacturers. The committee’s Chairman Steven Schillinger said, “This is an exciting addition to our green team. Dr. Kuhns lives, eats and sleeps going green and Kevin McCartney has the ear of major automotive manufacturers. They are
both established experts in their respective fields and bring increased credibility to the green scoring standards we are building, all of which will be communicated to the public. We welcome their assistance in authenticating sciencebased metrics and measures as well as conducting blind studies of our educa-
tional policies and procedures to prove measured effectiveness.” For more information on the Green Service Standard, visit their website at www.greenservicestandard.com.
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Green Standards Help Auto Manufacturers Gain Consumer Confidence
Pro Spot Offers a Look at New Products at SEMA Pro Spot International, manufacturer of welding equipment for the collision repair industry, released a sneak peek of some of their new products at SEMA 2015.
ibrating. A Quick Connect Adapter makes switching arms faster and easier. New Features: Flow Form System, Lightweight, Deep Throat Arms. Battery system ensures structural riveting cycle regardless of battery power level.
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www.autobodynews.com NEW & Improved Rivet Gun: PR-5 Riveting System Pro Spot has taken all of your current and future riveting needs and put it ALLIN-ONE easy-to-use unit! The Pro Spot Riveter uses pressure and specialized dies to apply and remove a variety of rivets without heat. For heat sensitive materials, like aluminum, this cold joining process is necessary for rivet application. Pro Spot has designed & enhanced many features that make the PR-5 the most innovative and versatile Rivet Gun around! What’s NEW? New & Enhanced Dies, a variety of magnetic dies for applying Self-Piercing Rivets (SPR), Solid Rivets, Flow Form Rivets, and Hollow Rivets. It also has dies for Removing Rivets, Flattening and Cal-
Latest Technology in Precise Aluminum Repair: PS-DA5 Drawn Arc Welder Sophisticated technology, but simple to use—the PS-DA5 applies Pulling Keys and Threaded Studs using Drawn Arc Technology. We are seeing more and more aluminum stud welding in the collision repair environment. The PS-DA5 is the latest technology in precise dent pulling and stud welding. These applications are going to be key for aluminum repairs, as more and more aluminum vehicles hit the market. Many replacement parts may not have the studs included with the parts. You will see a lot more aluminum stud welding in the collision repair environment as well.
52 DECEMBER 2015 AUTOBODY NEWS | www.autobodynews.com
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NHTSA: Repair Shops Could Get Airbag Recall Work
Independent repair shops could soon step on what has always been a franchised dealer’s exclusive turf: recall repairs. National Highway Traffic Safety Administration officials said they see a possible role for nondealer service shops to help with the mammoth task of replacing the 23 million defective Takata airbag inflators spread across 19 million U.S. vehicles made by 12 manufacturers. Such a move would be unprecedented, as only franchised new-car dealers are currently authorized to perform recall repairs. It also would add another layer of complexity and risk to what NHTSA is already calling the most complex auto safety recall effort in U.S. history. Still, the fact that it’s under consideration reflects the urgency with which NHTSA views the inflator recall effort and a recognition by the agency that it may require extraordinary measures to complete it. “If dealers for a vehicle manufacturer are unable to keep up with the demand for replacements even though plenty of parts are available, we may consider allowing repair shops or other facilities to complete recall repairs,” Stephen Ridella, director of vehicle crashworthiness research at NHTSA, said at the Oct. 22, briefing. “While this is something specifically allowed in the law, these in-
flator parts are complex and unique ... only someone with specialized training should replace these parts.” Involving independent repair shops won’t be easy, says Aaron Jacoby, a partner at the law firm Arent Fox who specializes in automotive matters. Takata’s supplier contracts, which are regulated by law, dictate that Takata work only with authorized dealers of their automaker clients and could prohibit sales of replacement parts directly to independent auto shops. Additionally, manufacturers set standards and provide recall repair instructions only to their dealers. “There are numerous statutory, practical, business and contract hurdles to overcome that would negate any perceived benefit of going forward with such a plan,” Jacoby said. The National Automobile Dealers Association said NHTSA’s priority should be adding supply capacity, not repair capacity. “Every dealer of the affected brands has the expertise, tools, training, and capacity necessary to fix impacted vehicles, and they are expeditiously doing so as soon as they take delivery of replacement parts,” NADA spokesman Jared Allen said in a statement. NHTSA Administrator Mark Ro-
sekind acknowledged the many obstacles and risks, telling reporters last week that bringing independent shops into the mix “would be opening up exactly that concern about the quality of repairs, and that would be one of the things that we would have to look at before we could implement that aspect” of NHTSA’s authority. Still, NHTSA officials said, the pace of progress is far too slow given the millions of cars with the suspect inflators and the high risk of bodily harm when a Takata inflator ruptures. The defective airbag inflators, which can explode in a crash and send out a spray of metal fragments, have been linked to eight deaths and about 100 injuries. After a sharp expansion of the inflator recalls over the last year, the repair completion rate as of Oct. 9 was just 22.5 percent nationally, NHTSA officials said at the briefing. In high-humidity areas, mostly along the Gulf of Mexico, where the risk of a rupture is viewed to be greatest, about 29.5 percent of the recalled vehicles have been repaired. Many fixed vehicles are merely getting newer sets of the same inflators and may need to be repaired again later, NHTSA officials said. Expanding the repair network is one of eight possible actions that NHTSA officials are contemplating to speed
completion of the Takata recalls, with final decisions due from Rosekind by Thanksgiving. For example, NHTSA may require automakers to speed their recalls for vehicles that pose the highest risk of a rupture, which NHTSA says are vehicles that are 5 to 10 years old and have spent several years in hot, muggy climates. Such an order could include a directive to expand their sources for procuring replacement inflators. Takata is shipping about 2.8 million replacement airbag kits—including inflator components from various manufacturers—a month to dealers for recall repairs in the U.S. and other markets. American Honda Motor Co. says it has repaired almost 40 percent of the 9.9 million recalled Takata inflators contained in about 6.3 million U.S. vehicles. Honda and Acura dealers are replacing an average of 24,000 airbag units daily using replacement inflators coming from Takata as well as rival firms TRW, Daicel and Autoliv. Its dealers are “well positioned to handle incoming demand,” the company said, and it’s focusing on getting owners to bring their cars in. Spokesman Chris Martin said: “If we reach a point where our dealers are unable to handle ongoing repair volume, Honda will explore all available options to ensure the safety of our customers.”
Auto Body Repairers Team with Progressive Insurance to Donate More Than 130 Cars to Veterans
VIRGINIA Checkered Flag Volkswagen Virginia Beach
757-687-3465 Fax: 757-687-3415
www.checkeredflag.com
To honor their service to our country, more than 130 veterans across the country each received a completely refurbished vehicle on Veterans Day as members of the National Auto Body Council teamed up with The Progressive Group of Insurance Companies for its third annual Keys To Progress car giveaway. Keys To Progress is an extension of the National Auto Body Council’s Recycled Rides™ program and is the single largest one-day vehicle donation. Recycled Rides is an industry-wide program in which companies representing all facets of the collision industry collaborate to repair and donate vehicles to individuals and organizations in need. Collision repair members of the National Auto Body Council volunteered resources and time to repair the vehicles which were presented at 60 Progressive Service Centers. A number of other National Auto Body Council members contributed parts and materials for the vehicle repair. “We commend Progressive for its leadership role to support our military men and women by providing the gift of reliable transportation. We are proud to be part of this great effort for the third
year in a row,” said Chuck Sulkala, NABC Executive Director. “Keys To Progress is a wonderful opportunity for our members to collaborate with colleagues to give back to their local communities. This truly exemplifies the professionalism and integrity of the collision industry. Other partners in the Keys To Progress event include: Enterprise Rent-A-Car which provides insurance for each donated vehicle for the first six months, and also provided free car rentals to transport families to the Progressive Service Centers for the event as needed. The insurance policies are written by Progressive. VRC Investigations, a veteranowned and operated organization, helps support the recipient selection process each year. The Original 1-800-Charity Cars, powered by AudaExplore, a Solera Company, donates resources to facilitate titling and registration of vehicles for recipients. Salvage partners Copart and Insurance Auto Auctions (IAA) donate some of the vehicles. Local charity partners helped to identify the most deserving recipients in each region.
www.autobodynews.com | DECEMBER 2015 AUTOBODY NEWS 53
3M Automotive Aftermarket and NASCAR Announce Partnership for Five Years
NASCAR® and 3M Automotive Aftermarket Division announced on November 6 a five-year extension to their long-standing official partnership. As part of the agreement, 3M Automotive Aftermarket will continue its nearly
two-decade NASCAR Sprint Cup Series contingency sponsorship that provides many of its innovative automotive products and solutions used in race cars and race shops throughout NASCAR. As an official partner, 3M Automotive Aftermarket Division will continue to carry the NASCAR bar mark on key product categories sold to car enthusiasts everywhere and to professional auto repair shops. In addition, the division will collaborate with the NASCAR R&D Center to integrate 3M automotive products and solutions into the sport. “For years, 3M has provided science-driven products to solve NASCAR’s toughest challenges in the
garage, in the car and at the track, and we are very proud of this long-standing and successful relationship,” said Laurie Altman, vice president and general manager, 3M Automotive Aftermarket Division. “Race teams can continue to have access to advanced 3M solutions that save time in car construction, enhance the paint process and make repairs easier during a race weekend. Our customer base is rich with fans of the sport, and this relationship allows us to spend time with those fans over several race weekends.” 3M Automotive Aftermarket Division will kick off its partnership with NASCAR during the 2016 Daytona 500®. “Our long-standing partnership is driven by the authentic integration of 3M products across our sport,” said Steve Phelps, executive vice president and chief marketing officer, NASCAR. “This agreement continues the recent trend of innovative companies partnering with NASCAR to ensure we deliver the best racing product in the world.” For more information about 3M automotive products, contact 1-877MMM-CARS, contact your local 3M Distributor or 3M Sales Representative or visit the website at www.3M
collision.com. Follow 3M AAD on Facebook at www.facebook.com/3M Collision and on twitter @3M_Collision and Instagram @3MCollision. Tune-in to the Chase for the NASCAR Sprint Cup™ Eliminator
Round’s™ second race, the AAA Texas 500 at Texas Motor Speedway, on Sunday, Nov. 8 at 2 p.m. ET on NBC, SiriusXM NASCAR Radio and PRN, with additional coverage on www .NASCAR.com.
3M AAD hosted winners of a sales incentive contest for 3M body fillers at the Talladega race in October that included a weekend in Birmingham and a special Sunday at the track that included pace car rides, a garage tour, celebrity visits and more.
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ASA & Alliance Unveil Aftermarket Resource
On November 4, the Automotive Service Association (ASA) and the Alliance of Automobile Manufacturers (Alliance) held a press conference to present a new information resource tool for automobile repairers. The ASA OEM Resource Center is a joint project designed to consolidate and simplify access to tool information for repairers. During the press conference, representatives from ASA and the Alliance explained the benefits of a consolidated access point for service-tool data from the original equipment manufacturers. “By providing access to tool information in one location, automakers will be able to communicate with independent repairers directly, and the repairers will be able to get the answers to their questions from one source,” said Dan Risley, ASA president/executive director. “Automakers make complete diagnostic and repair tools, information and training materials available to dealers, independent repair professionals and interested consumers alike,” said Daniel Gage, director of communications and public affairs for the Alliance. “But as vehicles become more and more complex, the amount of resources presented by manufacturers can become overwhelming for techs.”
Alcoa Awards CREF $75,000 Aluminum Training Grant
The Collision Repair Education Foundation (CREF) announced that Alcoa Foundation, the philanthropic arm of Alcoa, awarded the CREF a $75,000 grant that will provide aluminum repair focused training and technical presentations to high school and college collision school instructors. Working together with industry partners, the Collision Repair Education Foundation will bring over 50 collision school instructors into the Chicago-land area in March 2016 for several days of “train the trainer” aluminum repair technical training. “Alcoa Foundation seeks solutions that reduce weight, improve fuel efficiency, and minimize the environmental footprint of mass transportation,” said Alice Truscott, program manager, Alcoa Foundation. “As aluminum usage becomes more popular in the making of cars with these very sustainable properties, we value partnerships with organizations like Collision Repair Education Foundation that will help prepare the workforce.” Questions can be directed to 847-463-5244 or Brandon.Eckenrode @ed-foundation.org
Industry Support “Rapidly Growing” for NACE-CARS 2016 in Anaheim, CA, Next August 9–13
Developments are well underway and moving quickly for NACE | CARS 2016 in Anaheim, California next August 9th–13th. Positive feedback has been received for the new location, and early exhibit space sales have surpassed sales from the prior 10 years, accoroding to a press release. Surveys, meetings and the recently reestablished Exhibitor Advisory Council input have all been taken into account when crafting the new design and schedule to maximize each area of the event for 2016. Between the already large number of committed co-located events, educational program developments, free training course commitments, and scheduling which allows attendees increased exhibit floor and networking time, attendees can expect NACE | CARS 2016 to be the most in depth and highly trafficked event yet. Pre and post technical tours, destination tours for families, and evening networking events will also take place. With the move to Anaheim, NACE | CARS 2016 will take place in an area that has one of the highest concentrations of shops in North America. This has generated a great deal of excitement from industry partners who currently reside on the West Coast, newly developed Mexican, South American and Asian participants, as well as exhibitors and sponsors that look forward to generating leads and brand awareness.
A few of the leading companies that have already committed to exhibit space and sponsorships are Ford Motor Company, AkzoNobel (exhibitor and MSO sponsor), NSF, Proline Tool and Supply, NAPA, ORIO, CAPA (Certified Automotive Parts Association), GYS USA, American Honda Motor Co., Disco Automotive Hardware, Equip Automotive Systems, Mitchell International, CCC Information Services, Inc., and Celette. Click here to view the full exhibitor list, the booths sold or reserved, and remaining available space. NACE | CARS, as always, welcomes your ideas and input to help deliver information, content, training, networking opportunities and alike to continually provide you and your business the competitive edge in your market and with your customers. No other event brings all facets of the automotive industry together like NACE | CARS. Targeting business owners, management and technicians, this conference & exposition brings together all market segments for the latest and most comprehensive repair solutions, services, education, products and technology. NACE | CARS is the best source of industry education & training, networking and world-class exhibits for all segments of the automotive service and repair industries.
Service King Joins Progressive in Keys to Progress Veterans Day Giveaway
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Service King Collision Repair Centers, as part of its continued pledge to serve military families across the country, partnered with Progressive Insurance this Veterans Day for its annual Keys to Progress® initiative. As part of the partnership, Service King teammates volunteered time and resources to refurbish five vehicles used in donations to veterans and their family members at various Progressive Service Centers across the U.S. Service King is one of several National Auto Body Council members partnering with Progressive in the giveaway of more than 130 newly-refurbished vehicles as part of the 2015 Keys to Progress® event. The giveaways are also made possible through the efforts of parts vendors, local charity organizations and many more key players. “Partnering with Progressive in its Keys to Progress initiative aligns with our greater mission of serving veterans across the country,” said Chris Abraham, Service King CEO. “The selfless sacrifice our military veterans make to protect the liberties and freedoms that we enjoy every day has inspired our team to give back in every way we
can. We’re honored to extend our gratitude in the form of five newlyrefurbished vehicles to help these deserving heroes move forward in life.” Service King teammates joined in giveaways at Progressive Service Centers in Altamonte Springs, FL, Malvern, PA, Oklahoma City, Federal Way, WA, and West Palm Beach, FL. In addition to the Keys to Progress® event, Service King is in the midst of its Mission 2 Hire initiative, which aims to hire 500 military veterans and family members in the next five years. The Keys to Progress initiative is made possible each year as Progressive, together with NABC member collision repair centers, collaborate to recycle and donate vehicles for use in the program. Collision repair professionals then volunteer to restore each vehicle to like-new condition in time for donations to deserving military families and organizations. Since 2013, Progressive’s Keys to Progress® and its partners have provided more than 300 deserving military families and organizations with reliable transportation.
www.autobodynews.com | DECEMBER 2015 AUTOBODY NEWS 55
56 DECEMBER 2015 AUTOBODY NEWS | www.autobodynews.com