January 2023 Southwest Edition

U.S. Sens. Amy Klobuchar, D-MN, and Ron Wyden, D-OR, introduced legislation to combat the rise in catalytic converter theft.

The Preventing Auto Recycling Theft (PART) Act would ensure law enforcement can more effectively address these thefts by marking each converter with a traceable identification number and establishing converter theft as a criminal offense.

locate stolen car parts, we will be one step closer in the fight to end catalytic converter theft.”

Catalytic converters are used to reduce the potency of toxic emissions from an internal combustion engine and required for vehicle compliance with the Clean Air Act. According to the National Insurance Crime Bureau, catalytic converter thefts rose by more than 325% from 2019 to 2020.

Replacing these parts imposes significant financial costs to vehicle owners, often between $500 to $2,300, and can even result in a total loss to the vehicle.

The PART Act would:

“Throughout the country, we’ve seen an alarming increase in catalytic converter theft. These converters can be easily taken from unattended cars but are difficult and expensive for car owners to replace,” said Klobuchar. “By making catalytic converter theft a criminal offense and ensuring each converter can be easily tracked, our legislation would provide law enforcement officers with the tools and resources they need to crack down on these crimes.”

“The theft of catalytic converters hurts the pocketbooks of working families and small business owners already struggling with rising costs,” said Wyden. “By strengthening local law enforcement’s ability to

Require new vehicles to have a Vehicle Identification number (VIN) stamped onto the converter to allow law enforcement officers to link stolen parts to the vehicle from which they originate

Create a grant program through which entities can stamp VIN numbers onto catalytic converters of existing vehicles

Improve record keeping standards for purchasers of used catalytic converters

Establish enforceability of laws around catalytic converter theft by codifying these crimes as a criminal offense

The bill has received the endorsement of the National Automobile Dealers Association, the American Truck

REGIONAL NEWS

Tyler, TX, Maaco Owner Named Rookie of the Year

David Martin of Tyler, TX, was recently recognized as the Maaco new franchise owner who exemplifies operational excellence and outstanding performance among the more than 400 independently owned and operated franchises in the whole North American network.

Martin was named the Maaco Rookie of the Year Award Winner at the 2022 Maaco Convention held recently in Carlsbad, CA.

“David Martin exemplified exceptional performance in his first year as a new owner,” said Chris Dawson , paint and collision president, Driven Brands. “David comes from the tax industry, with no experience in automotive painting,

REGIONAL NEWS

Accepting the award on behalf of David Martin was his daughter, Ashley, and sonin-law, Freddy Nieto, center, pictured with the Maaco leadership team, left to right: David Gross, Daryl Hurst, Bryan Jones, Chris Dawson and Chris Porcelli.

yet his focus on the customer experience and leveraging the Maaco playbook to train his team

Louisiana Toll Road Unable to Cover Debt Service Due to Hurricane Ida Damage

By Victor Skinne The Center Square

Damage from Hurricane Ida cut toll revenues for the Louisiana Transportation Authority by 78% in fiscal year 2022, leaving the LTA unable to cover its required debt service payments, according to the Louisiana Legislative Auditor.

Louisiana Legislative Auditor Mike Waguespack issued an audit report for the LTA that highlights the impact

of Hurricane Ida on the agency and how it’s dealing with the fallout.

Hurricane Ida “severely affected fiscal year 2022 revenue” with widespread damage and power loss when it made landfall on Aug. 29, 2021, auditors wrote.

“The tollbooth, toll gantry and customer service center building sustained water damage. As a result, all tolling operations, manual collections and invoicing were idle from Aug. 28, 2021, through June 30, 2022,” the audit read. “This is primarily

INSIDE THIS ISSUE

COLUMNISTS

Mike Anderson

Are You Itemizing Vehicle Prep Steps Necessary Prior to ADAS Calibrations? 10

Abby Andrews

Future Technology Presents Liability Concerns for Collision Repairers 36

Stacey Phillips

3M™ RepairStack™ Performance Solutions & Additional 3M Products Introduced to Optimize Shop Efficiency and Performance 20

AirPro Diagnostics Releases Updated Self-Guided Version of Auggie DTS at SEMA 2022 12

Award-Winning Female I-CAR Instructor Teaches How to Manage Quality Vehicle Repairs at SEMA 16

Compact WD-40 Precision Pen Debuted at SEMA Show 34

OEConnection’s RepairLogic Platform Helps Auto Body Shops Find Accurate OEM Information 30

Repairify Introduces New Products, Announces Repairify Institute Training Model 6

Cole Strandberg

Is Collision Repair the Gold Rush 2.0? 32

John Yoswick

Don’t Look for Short-Term End to Fast Growth in Average Collision Repair Invoices 38

How to Get Entry-Level Collision Repair Techs Productive Quickly 18

More Auto Body Shops Being Paid for Diagnostic Test Drives Before Repairs 26

Index of Advertisers

AkzoNobel 11

Audi Wholesale Parts Dealers 47

Auto Data Labels 15

Axalta Coating Systems 5

BendPak 13

BMW Wholesale Parts Dealers 42

Bob Utter Kia 32

Carworx Distribution, Inc 29

Christopher’s Dodge-Ram 23

Classifieds 46

Dynabrade, Inc 27

Kia Motors Wholesale Parts Dealers 39

Larry H Miller Ford Mesa 22

Mac Haik Ford-Lincoln 31

Malco 14

Mazda Wholesale Parts Dealers 40

Mitsubishi Wholesale Parts 36

MOPAR Wholesale Parts Dealers 37

North American Bancard 48

North Freeway Hyundai 16

Northside Chevrolet 18

Part of the Club 23

REGIONAL NEWS

Canoo to Acquire Vehicle Manufacturing Facility in Oklahoma City 4

Dealership Keys Stolen from Car Trunk 19

Emery High Auto Team Scores in New Mexico 42

Lithia & Driveway Expands in Texas 14

Louisiana Toll Road Unable to Cover Debt Service Due to Hurricane Ida Damage 1

Lucid Motors Opens First Retail Studio in TX 33

Tesla Still Expanding Many Areas of Giga Texas Amid Production Ramp 28

Texas Custom Corvette Shop 1983 Triple Murder Goes to Trial 22

Tyler, TX, Maaco Owner Named Rookie of the Year 1

Emich Chevrolet 23, 33

Fisher Acura 23

Fisher Honda 23

Five Star Subaru 19

Flatirons Subaru 23, 35

Ford Wholesale Parts Dealers 45

Fowler Honda 26

NATIONAL NEWS

Americans Will Pay 16% More for Car Insurance by the End of 2023 44

As Luxury Share Grows, New-Vehicle Prices Hit Record High in November 43

Auto Dealers Report Low Market Outlook Due to Economy, High Interest Rates 40

CarMax Reaches Settlement Over Failure to Disclose Vehicle Recalls 42

CIECA Announces Vaultoniq as Member 22

CIECA Welcomes New Member E-Nikio Appraisals 4

Donate to the Jeff Silver Memorial Scholarship 38

Ford CEO Reveals 2 of 3 Ford Dealers Buy into All-Electric Strategy 44

Hertz to Pay $168M to Settle False Rental Car Theft Claims 46

Like the Temperatures, Gas Prices Keep Falling as the Holidays Approach 4

Most Americans Would Still Prefer ICE Over EV, Regardless of Price 22

Ram Transmission Problems Cause 16 Fires, Recall 28

U.S. Senators Introduce Bill to Combat Catalytic Converter Theft Nationwide 1

Zendrive Joins CCC Network 33

Freeman Mazda 34

GM Wholesale Parts Dealers 41

GUNIWHEEL 10

Honda-Acura Wholesale Parts Dealers 24-25

Horne Kia 30

Hyundai Wholesale Parts Dealers  38

Island Clean Air 17

KECO Body Repair Products 21

Platinum Auto Trends 12 Quality Buick-GMC 4

Santa Fe Kia 26 SATA Dan-Am Company 2

Schmelz Countryside 23

Schomp Mazda 32

Scoggin-Dickey Parts Center 8-9

Spanesi Americas 7

Stevinson Toyota West 23

Subaru Wholesale Parts Dealers 43

Toyota of Laredo 28

Toyota Wholesale Parts Dealers  34

Volkswagen Wholesale Parts Dealers  42

Canoo To Acquire Vehicle Manufacturing Facility in Oklahoma City

Canoo, a leading high-tech advanced mobility company has entered into an agreement to acquire a vehicle manufacturing facility in Oklahoma City.

Strategically located with easy access to road and rail, the facility will produce Canoo’s LDV and LV vehicles for delivery to customers in 2023. With a dedicated training center, Canoo’s facility will employ more than 500 people and be equipped to ramp to a 20,000 unit annual run rate by the end of 2023, with additional capacity to scale on the 120+ acre site.

“Today we are excited to announce our manufacturing facility, which begins our path to scaled production in 2023

and delivers on our plan to bring high-paying light-blue color jobs to Oklahoma. The Oklahoma City facility has significant room for expansion and is a proven location for large scale production, with an established transportation ecosystem, including rail,” said Tony Aquila, chairman and CEO at Canoo. “We are working with our thirdparty manufacturing partners to achieve SOP on our own equipment this month. Following these initial builds, we will aggressively shift all our equipment into our new facility during 1H’23 with production ramp in 2H’23.”

Canoo considered multiple potential sites before selecting the location in Oklahoma City. An existing commercial site with more than 630,000 square feet of movein ready space and significant room for further expansion, the facility will be adapted for Canoo and outfitted to accommodate

Like the Temperatures, Gas Prices Keep Falling As the Holidays Approach

By Andrew Gross AAA

The national average pump price plunged 14 cents since Dec. 5 to $3.26 as of Dec. 12, six cents less than a year ago. There are now approximately 34 states with averages lower than last year.

“The seasonal pattern of less driving due to shorter days and crummy weather, combined with a lower oil cost, is driving gas prices lower,” said Andrew Gross, AAA spokesperson. “If this trend continues, many states could see their average prices fall below $3 a gallon by early next year.”

According to data from the Energy Information Administration (EIA), gas demand remained low at 8.36 million b/d over the same week, approximately 605,000 b/d lower than a year ago. Meanwhile, total domestic gasoline stocks rose

significantly by 5.3 million bbl to 219.1 million bbl. Increasing supply and lower gasoline demand will push pump prices lower.

The Dec. 12 national average of $3.26 is 52 cents less than a month ago and six cents less than a year ago.

The nation’s top 10 largest weekly decreases: Montana (-26 cents), California (-25 cents), Alaska (-24 cents), Nevada (-21 cents), Oregon (-21 cents), Washington (-21 cents), Michigan (-21 cents), Arizona (-20 cents), Wyoming (-20 cents) and Indiana (-19 cents).

The nation’s top 10 least expensive markets: Texas ($2.69), Oklahoma ($2.70), Arkansas ($2.79), Missouri ($2.81), Louisiana ($2.84), Mississippi ($2.84), Tennessee ($2.84), Wisconsin ($2.85), Georgia ($2.87) and Kansas ($2.89).

Source: AAA

a full vehicle assembly line with state-of-the-art robotics, a paint shop and upfitting center.

As with Canoo’s other facilities in Pryor, OK, the vehicle manufacturing facility will be powered with clean energy. When fully renovated, the facility will align with Canoo’s vision for sustainable, nature-centric campuses.

Canoo has focused on Oklahoma and Arkansas as EV anchor economy states. In addition to Canoo’s Oklahoma City facility, the company recently announced a battery module manufacturing facility and its MegaMicro Factory, a 400-acre campus at MidAmerica Industrial Park, a 9,000-acre industrial complex strategically located near some of the nation’s most highly traveled thoroughfares.

The MegaMicro Factory will include a full commercialization facility with a paint, body shop and general assembly plant. It will be a significant investment in the state and will employ more than 2,000 when fully operational.

Source: Canoo

E-Nikio Appraisals, LLC has joined CIECA as a corporate member. Established in 2022, the company employs 19 appraisers and specializes in collision repair operations/repair plans, insurance claims, diminished value, fair market valuations and prepurchase inspections.

Bill Vallely, founder and CEO of E-Nikio Appraisals, said the company is forward thinking and prides itself on providing services that address current industry challenges. Most staff are based in New York; however, there is representation across the U.S. All appraisers are licensed in states requiring a license to practice negotiation. Vallely and his partners, Steve Baktidy and Nelson Baez, have extensive collision repair and insurance experience that spans more than 50 years combined and hold certifications in Tesla, Mercedes Benz, Volkswagen, Land Rover and many other OEMs.

Vallely learned about CIECA through industry colleagues. “Being active in the industry, you tend to align with organizations that have the same objectives,” said Vallely, who is also the CEO of the Collision Training Institute and an I-CAR Platinum instructor.

Source: CIECA

By Stacey Phillips Autobody News

As automotive technology advances, Repairify, a portfolio company of Kinderhook Industries, LLC, says no collision repairer needs to be left behind. As a result, the Repairify team is working to develop products and services that simplify automotive maintenance and repair for customers.

During the SEMA and AAPEX shows held in November in Las Vegas, NV, Repairify showcased its offerings, including the asTech Mini, the asTech Connect, the asTech Duo All-In-One diagnostic solution, and the asTech Rules Engine.

85% to 86% of the car parc because it uses J2534 protocol.”

J2534 is an interface standard designed by the Society of Automotive Engineers (SAE) and mandated by the U.S. Environmental Protection Agency (EPA).

Paired with the asTech mobile app, Hollingsworth said the asTech Mini delivers the functionality of thousands of OEM scan tools in a pocket-sized device.

“It’s like having hundreds of certified technicians and over 1,000 OEM tools right in the palm of your hand,” said Maurice Tuff, chief marketing officer and global head of tools for Repairify.

With the asTech Mini, users can access asTech’s patented remote OEM diagnostics and 400+ certified technicians, perform local OEMcompatible quick scans, read and clear codes, access all scan reports in the asTech mobile app and know that Repairify’s certified warranty backs the scans.

Hollingsworth said with the addition of the asTech Mini, the company now has “…a tool offering that we can truly call a good, better and best” referring to the asTech Mini, the asTech Connect and the asTech All-In-One, respectively.

sublet repair professionals, providing more control over how quickly the repairs can be completed, and automating invoicing and payment processes, according to a company press release.

The Repairify Institute

On Nov. 3, Repairify unveiled its plan to launch the Repairify Institute in 2023. The training institute is a comprehensive technical training program for automotive professionals to ensure service readiness.

The company said it is the automotive service industry’s first education organization to use a revolutionary course development process called adaptive learning, which focuses on understanding each individual’s knowledge level to adjust its teaching based on the learner’s strengths and opportunities for improvement. Through the institute, students can work at their own pace via several planned academies to achieve certifications or to expand their learning on several automotive topics.

known as Centers of Excellence, will serve as examination and certification hubs for students, featuring a variety of spaces to optimize learning, including classrooms, spaces to proctor oral examinations and a shop space where students will demonstrate their abilities to perform their learned skills. These facilities will be strategically located so students can easily travel to a regional location. The first Center of Excellence is slated to open near Dallas in early 2023.

Repairify Institute will create multiple certification opportunities with specific academies and curriculums based on various automotive service segments. Automotive Training Group, a technical training company recently acquired by Repairify, will add advanced mechanical training to the program. The Repairify Institute is partnering with many leading product and service providers across the mechanical and collision industries to further expand training and curriculum offerings in the future.

Patented Rules Engine

The company also announced the creation of a technical training program offered by the newly created Repairify Institute.

The Repairify booth at the SEMA Show was set up to demonstrate the lifecycle of a vehicle and showcase the company’s solutions during every step of the repair process. Repairify also demonstrated its ADAS identification and calibration capabilities at the ADAS Showcase section at the SEMA Show and exhibited at the AAPEX Show as part of Joe’s Garage.

asTech® Mini

The week before the SEMA Show, Repairify announced a new tool available for order in 2023, the asTech® Mini device. The compact, comprehensive Bluetoothenabled OBD2 scanning solution was built for OEM and OEMcompatible diagnostics. asTech, part of the Repairify family of companies, classifies OEM-compatible tools as those that the company has tested and found to perform equally as well as OEM tools.

“The asTech Mini is a lighter scan tool, which can remotely connect with an OE tool or one of our OEM-compatible tools,” said Cris Hollingsworth, president of Repairify Global Holdings, Inc. “It covers about

Repair OnDemand

Repairify also introduced a twosided sublet repair marketplace called Repair OnDemand, which connects sublet repair professionals with companies that have vehicles in need of repair, such as fleet owners, auction operators, dealerships and independent repair facilities.

Repair OnDemand combines the software, technology and people from AutoMobile Technologies (AMT), Mobile Tech RX, One Guard Inspections and BlueDriver, all part of the Repairify family, to bring clients together with its network of more than 16,000 sublet repair professionals.

“Our clients are companies that typically have hundreds or thousands of vehicles in need of inspection, cosmetic body work, minor mechanical repairs and maintenance, or key replacement,” said Tony Rimas, president of Repairify’s Repair OnDemand business. “Our marketplace already has become an invaluable resource in a relatively short amount of time.”

Repair OnDemand was created to help automotive fleet owners, auction operators, dealerships and independent repairers improve repair and reconditioning operations before, during and after the repair. It does this by speeding the time required to find

Additional program features will include a mentorship support program that tracks the progress of learned new skills and a Proof of Skill concept that ensures every student can demonstrate mastery of the skills they’ve learned to perform safe and proper repairs.

“The Repairify Institute is the embodiment of the Repairify mission to help automotive repair professionals in their quest to simplify complex repairs,” explained Hollingsworth. “Not only are we enabling this mission with our patented technology, but we also are building curriculum and courses that help technicians achieve and maintain certification in their desired areas of expertise.”

Hollingsworth said the institute will help repairers gain additional competencies, fine-tune their existing competencies and become certified.

The institute’s physical locations,

Another recent addition is asTech’s patented diagnostic Rules Engine, which identifies vehicles based on the VIN and recommends the best scan tool for the job.

“It is an AI technician helper,” said Hollingsworth. “That means every single vehicle gets scanned the exact same way.”

He said technicians are critical in the process but must work off of OEM diagnostic data and service information to perform safe and accurate repairs.

“This creates a consistent process every single time with customization and optionality as to which tool to use,” he added.

The enhanced asTech solution reduces key-to-key times, consolidates work in one place by enabling calibrations and OEM-level programming and helps keep shops in compliance with their direct repair insurance partners to achieve higher reimbursement rates, according to a company press release.

“Every single time, you now have a record of the documentation,” said Hollingsworth. “We’re trying to help shops cross the credibility gap between documenting the work they did and the carrier feeling comfortable paying for it. We’re getting great feedback from both sides.”

For more information, visit www. repairify.com.

Repairify team members at SEMA 2022 included, left to right, Dan Young, Elizabeth Gonzales, Nikki Vanderschaaff, Phil Peace, Jonathan Chatagnier, Cris Hollingsworth and Michael Severyn

The asTech Duo All-In-One diagnostic solution

Collision repair shops are obviously seeing more and more vehicles coming in for repairs that include advanced driver assistance systems (ADAS), and that means more and more vehicles are requiring calibrations of those systems as part of the repair.

There are a lot of great resources out there for determining which vehicles have systems that will need to be calibrated. I-CAR, for example, offers a free online search tool to find OEM calibration requirements, available at rts.i-car.com/oemcalibration-requirements-search. html.

Pull up the requirements for 2022 Acura MDX, for example, and the site shows what’s required related to the adaptive cruise control, collision

are some of the things often required by the automaker to be done—by your shop or by whatever sublet vendor you are using—to the vehicle prior to the calibration. There’s also “stall prep” work that must be done, but I’m focusing here on steps related to the vehicle itself.

This vehicle prep required for accurate calibration may include such items as verifying the fuel level in the vehicle, and adding fuel if necessary to meet the necessary conditions. It can include verifying the tire pressure, and the levels of other vehicle fluids in the vehicle like coolant or oil or washer fluid. It can include verifying the trunk doesn’t have any excess contents adding weight or “ballast.” You may have to check the back of the front seats to make sure there’s nothing in the seat pocket. An alignment is often a required step prior to calibrations. When I’m working with estimators or repair planners, I always teach them to itemize these operations aside from the calibration line entry

Mike Anderson — From the Desk of Mike Anderson

Because there are variables. You may have two similar vehicles each requiring the same calibration, but one has the full fuel tank needed, while the other has only a half tank of gas, requiring an added step.

Speaking of which, let me tell you about an experience one collision repairer recently told me about when

I think it’s going to become more important that shops ask vehicle owners to bring their vehicle in full of fuel whenever possible, explaining it’s necessary for proper calibrations. This is something that always should have been done in order to do a proper suspension alignment, but now it’s just as critical—or perhaps more so— for calibrations. And if you do need to add fuel, contact the customer ahead of time to avoid the type of situation this shop found itself in.

has helped his business get off to an amazing start. In addition, he is working hard to build a legacy for his family, with his daughter Ashley and son-in-law Freddy closely engaged in the business.”

I was visiting the shop. The shop had added fuel to a vehicle because the calibration required a full tank of gas, but the vehicle had come into the shop with only a half-full tank.

After the customer picked up the repaired vehicle, he asked if the shop had added gas. The shop explained it was required as part of the calibration. The customer then asked what type was added. It turned out it wasn’t the type the customer used. He made such a stink about it, the shop had to drain the fuel and replace the fuel filters just to make the customer happy.

So the bottom line is estimates and invoices that include a calibration should also include lines items for whatever vehicle prep was required. Make sure you’re researching those requirements in the OEM information, and then make sure it’s being done properly. Don’t try to cheat it.

There are some OEMs that may say if you have a half-tank of gas, you can offset it by adding a set amount of weight added to the vehicle. But if the OEM doesn’t call that out, you need to make sure it has a full tank of gas.

The other thing: If you sublet your calibrations, you want to make sure these vehicle prep steps are done, either by your shop, if practical, before it goes to the sublet vendor, or by that sublet vendor. You may want to ask that sublet vendor to provide photos or other documentation that the necessary vehicle prep was done.

Martin, a financial advisor, started his business focused on the traditional retail paint model and continued to grow through securing business from rental car companies and other local fleet accounts. Being a very organized and detailed person, his business management talents helped propel his 11-employee team to achieve this national recognition.

“I’m extremely honored to be recognized among the national network of Maaco stores as the Rookie of the Year,” said Martin.

“This award is very special to me because it is not about me but about the 11 tremendous men and women working with me to start a business from scratch and build what we have. I have always believed that being a leader is not about being in front but just taking care of your team. I have tried to provide the tools, guidance and direction for our team and trust them to do the best possible job. At Maaco, we turn the car you drive back into the car you love!”

Maaco, North America’s body shop, and their network of franchise owners, recently gathered for the four-day 2022 Maaco Convention in Carlsbad to celebrate Maaco’s 50th anniversary and the outstanding achievements of its owners.

Visit Maaco.com for more information.

Source: Maaco

“So when I’m working with estimators or repair planners, I always teach them to itemize these operations aside from the calibration line entry itself.”

MIKE ANDERSON COLLISION ADVICE

By Stacey Phillips Autobody News

After launching Auggie at last year’s SEMA Show, AirPro Diagnostics introduced an updated version of their ADAS calibration tool at SEMA 2022, the Self-Guided Auggie DTS (Digital Target System).

The Auggie is a patented, fully autonomous wireless digital targeting tool that uses machine vision to present static Forward-Facing Camera (FFC) targets for customers to perform calibrations according to OEM specifications.

“The Self-Guided Auggie DTS takes the place of having to do all of the setup with physical targets,” explained Lonnie Margol, CEO of AirPro Diagnostics. “The new release is basically the same device, but users can now control Auggie on their own and use any ADAS calibration capable scan tool.”

The previous version of the device required shops to use an AirPro Diagnostics scan tool and remote technicians. The updated version allows the device to be operated by the user and will work with any ADAS-capable scan tool and a free smartphone interface. All setup

specifications and instructions are displayed on the Auggie, allowing users complete control of their static FFC calibrations.

“The calibration game has now changed,” said Josh McFarlin, executive vice president of AirPro Diagnostics. “We listened to our customers and now they can use their

“It takes all of the environmental conditions out of the equation,” he said. “Shops don’t need a 30-by-60[foot] footprint, controlled lighting and other complex requirements.”

Margol said the Auggie also enables body shops to keep calibrations in-house rather than having to sublet the work.

“The worst thing is to send a vehicle out and then you’ve lost control of the process,” he noted.

“It’s remarkable to me how many collision repair shops aren’t doing calibrations when the OEMs now require them after any structural repairs,” said McFarlin. “They are either sending it to a dealer, or worse, they aren’t doing it.”

By not doing a calibration inhouse, McFarlin said shops are losing control of their cycle time and the associated revenue.

About four years ago, AirPro envisioned developing a solution for static calibrations.

“The manual method seemed so archaic,” said Margol. “Not a shop in the world is built with a level floor and has non-reflective paint on it.”

As a result, they set out to look for a better solution. A calibration bay was built at one of their customer’s collision repair shops and the team began experimenting with how to best digitize the targets.

When the Auggie was invented, the main goal was to ensure it was mobile so calibrations could be performed virtually anywhere. Margol said this was especially helpful for the glass industry to be able to calibrate vehicles in the field.

Dealers (ATD), the American Trucking Associations (ATA), the Automotive Recyclers Association (ARA), the National Automatic Merchandising Association (NAMA), the National Independent Automobile Dealers Association (NIADA), the National Insurance Crime Bureau (NICB), the National RV Dealers Association (RVDA), the National Salvage Vehicle Reporting Program (NSVRP), NTEA — The Association for the Work Truck Industry, the American Car Rental Association (ACRA), the NAFA Fleet Management Association, the National Consumers League (NCL), the National Private Truck Council and the Truck Renting and Leasing Association (TRALA).

U.S. Rep. Jim Baird, R-IN, leads companion legislation in the House of Representatives.

“Dealers across Minnesota thank

own scan tool, fully independent of AirPro, to perform FFC calibrations.”

With ADAS FFC calibrations becoming increasingly more complex over the last decade, McFarlin said the Auggie can save technicians time, increase efficiency in the shop and help perform a safe repair.

Sen. Klobuchar for introducing this common-sense bill to curb catalytic converter theft. The current patchwork of state laws combined with the lack of traceability has made catalytic converter theft an easy way for criminals to make quick cash,” said Scott Lambert, president of the Minnesota Automobile Dealers Association. “The PART Act will give teeth to law enforcement by making converters traceable to their original vehicle and by establishing federal criminal penalties for this theft.”

As a former prosecutor, Klobuchar has led efforts to prevent automobilerelated crimes. In April, she convened a roundtable with Minnesota law enforcement leaders to discuss ways to crack down on violent carjacking crimes. The same month, she urged the U.S. Department of Justice  to prioritize resources for state and local law enforcement to address increases in carjackings.

Source: Office of U.S. Sen. Amy Klobuchar

“It helps reduce cycle time incredibly because the whole process takes less than eight minutes,” said Margol.

The company provides step-bystep directions to operate the Auggie and a help button connects to AirPro brand specialists for immediate support.

Since then, the tool has evolved to meet the needs of the industry. There have been multiple updates and two impactful releases of the software. “It’s such a thrill that this project has really come to life,” said Margol.

“A lot of shops already have a solution for a diagnostic tool and weren’t looking to make a change,” said McFarlin. “The Auggie is now an option for them.”

For more information, visit airprodiagnostics.com.

At the SEMA Show, Lonnie Margol, left, and Josh McFarlin, right, shared information about AirPro Diagnostics’ updated version of the company’s ADAS calibration tool, the Self-Guided Auggie DTS (Digital Target System)

due to supply chain and contractor labor shortages occurring in the aftermath of the storm.”

The result was a 78% decrease in revenue compared to the previous fiscal year.

transfers out for fiscal year 2022.

“In 2022, LTA’s total operating revenues decreased by $68,457,” from $4,423,110 in 2021, according to the report. “The total cost of all programs and services increased by $72,241.”

The loss in toll collections meant the LTA could not meet its Cooperative Endeavor Agreement with the state

lower than the required debt service payment. The toll collections in fiscal year 2022 did not provide sufficient revenues to reimburse the state in full for debt payments made on LTA’s behalf,” the report read. “For fiscal year 2023, LTA anticipates that collections will not fully reimburse the state.”

The LLA report showed administrative expenses increased to $31,667 in fiscal year 2022 from $24,050 in fiscal year 2023, while total operating expenses for both years was about $9.4 million, including depreciation.

The result is the LTA ended fiscal year 2021 with an operating loss of $5,028,815, and fiscal year 2022 with an operating loss of $5,104,899. The change in net position for 2022 was negative $7.8 million, up more than $2 million from the negative $5.5 million net change the year prior.

Lithia & Driveway Expands in Texas

Lithia & Driveway announced Nov. 29 it has expanded its footprint in Texas with the purchase of Meador Chrysler, Dodge, Jeep, Ram (CDJR), the second largest CDJR store in the Dallas/Fort Worth area.

“In fiscal year 2022, LTA collected $966,682 in revenue from tolling fees,” according to the report. “LTA utilized business interruption insurance to offset the loss of revenue. Insurance proceeds collected by LTA totaled $3.4 million and covered losses for the period of Aug. 29, 2021, through June 30, 2022.”

The storm also caused a $2.2 million (64%) decrease in net transfers in and

to pay its bond obligations, auditors wrote.

“LTA has an outstanding limited and special revenue obligation bond and two bonds from direct placements related to businesstype activities totaling $54,275,000 and $112,545,000, respectively,” according to the report.

“In fiscal year 2022, the actual revenues of $4.4 million were 30%

The LTA finished fiscal year 2022 with $53,265 in the bank and $14,299 invested in money market mutual funds, down from $226,342 in cash and $20,136 in mutual funds at the end of fiscal year 2021, according to the LLA.

“We are thrilled to welcome this experienced and dedicated team to the Lithia & Driveaway family,” said Bryan DeBoer, Lithia & Driveway president and CEO. “Meador CDJR has a longstanding reputation for delivering exceptional service, earning them the FCA Customer First Award for Excellence.” Meador CDJR is located in Fort Worth and serves the greater Dallas-Fort Worth area. The store is projected to generate more than $200 million in annualized revenue, bringing LAD’s total expected annualized revenue acquired in 2022 to over $3.3 billion. This acquisition continues the expansion of LAD’s nation-wide network as part of the company’s 2025 plan to reach $50 billion in revenue and $55 to $60 in EPS.

Source: Lithia & Driveway

Louisiana Highway 1 links Port Fourchon with the rest of Louisiana via a toll bridge. Credit: Facebook/Louisiana Department of Transportation and Development

By Stacey Phillips Autobody News

Jaime Shewbridge, an instructor for the Inter-Industry Conference on Auto Collision Repair (I-CAR), recently shared her industry knowledge at the SEMA Show in Las Vegas, NV.

Over three days, she taught technicians how to best manage quality vehicle repairs as part of the I-CAR credited course, “Coordinate the Repair Process.”

Shewbridge is the first woman to receive three of I-CAR’s highest honors, including the Founder’s Ring Award in 2003, the Lon Baudoux Instructor of the Year Award in 2020 for the Northwest Region and the Johnny Dickerson Welding Award the following year.

“My fiancé, Patrick, and I share a blended family of eight daughters,” said Shewbridge. “To be able to tell them that I am the first female to win these awards was one of my proudest moments.”

Growing up in Maryland, Shewbridge always planned to work in the computer science field. Instead, she was hired to assist at a collision repair shop office while in high school and found she really enjoyed it. Over the next five years, she was promoted to customer service representative (CSR), parts person, assistant body shop manager and then general manager.

years. Meanwhile, she attended every training class she could.

She became an I-CAR instructor in 1999 and, after a break, returned in 2013. The following year, she was named I-CAR Maryland state chairman. Currently, Shewbridge teaches welding and hands-on skills development in Maryland, Washington, D.C., and Delaware.

“The best part of being an instructor for me is seeing that the student noticed something different

workforce, Shewbridge has been the SkillsUSA Baltimore regional chairperson for collision repair and automotive refinishing since 2014 and the Maryland SkillsUSA chairperson for collision repair since 2015.

Her daughter, Caite, is a two-time gold award recipient for Maryland in automotive refinishing and estimating and assists with the competition.

“Without industry involvement, the competition can’t work,” she noted. “Our state collision repair, automotive refinishing, and estimating competitions are completely selffunded.”

In addition to the core base of people who support SkillsUSA each year, Shewbridge is looking for additional donors to supply paint, tools, measuring systems, pulse welders, computer estimating systems and vehicles.

She is also demonstrating her support of vocational school training by working with the Maryland Department of Education chair this year to coordinate an in-service day for collision repair instructors.

can reach out to when it is time to place their students.

“We hope to bring in new technology and equipment, as well as what training is out there they can use in their daily classes.”

Shewbridge encourages the industry to find ways to get involved and help it grow.

JAIME SHEWBRIDGE

“It was amazing to me how the techs could take something that was destroyed and put it back together,” said Shewbridge. “Even at 46, I am still amazed at the unbelievable talent body techs and painters have.”

While working at the shop, Shewbridge realized there was a lot of information she didn’t know.

“I learned quickly that I better understand what I am looking at when I go into a shop, especially being female,” she recalled. “In the late ‘90s and early 2000s, there were not as many females in our industry.”

In 1998, she was recruited by an insurance company and worked as an appraiser, inspector, supervisor and team manager over the next 24

or learned something new,” said Shewbridge. “Helping technicians elevate the quality of repairs allows them to provide for their families and create a safer repair. Even if just one person survives a subsequent loss, it makes it all worth it.”

In addition to her role at I-CAR, Shewbridge is a post-secondary adjunct faculty instructor for Prince George’s Community College’s collision repair program in Maryland. She also serves as an equipment trainer for Capital Collision Equipment, a Chief distributor based out of that same state.

Early on, Shewbridge said she realized the importance of continuous learning. “It’s easy to think you have an adequate knowledge base and become satisfied,” said Shewbridge. “I learned that if I was comfortable, I wasn’t learning.”

She attributes her success to having a very supportive family, as well as those she has met and encouraged her to keep learning and being uncomfortable.

“I am grateful to this industry, which has provided for my family and me for over 30 years now,” she said. “So many people have taken time to encourage me, challenge me, teach me, and in the beginning, take a chance that a young female could make it in this industry. This industry needs people, and if you want to be successful in any area of this industry, you can. Just stay uncomfortable.”

As a proponent for a skilled

The event allows educators to meet area recruiters for MSOs and local shop owners. It also helps increase the number of contacts they

“We have schools that need equipment, materials, vehicles to work on, industry people to help with mock interviews or just come in to talk to students and give new perspectives on the industry and explain what a great living working in this industry can provide,” she said. “It

Jaime Shewbrige is the first woman to have received three of I-CAR’s highest honors

Over three days at SEMA, Jaime Shewbridge taught technicians how to best manage quality vehicle repairs

By John Yoswick Autobody News

At the Collision Industry Conference (CIC) in Las Vegas in November, Jim Guthrie of the Car Crafters chain of collision shops in New Mexico discussed the success his company was having with quickly getting entrylevel apprentices basic skills they put to use working within the shop while their training continues.

“It’s a way they can earn while they learn,” Guthrie said.

curriculum was created after talking to the industry about what would help someone entering the trade “feel immediately of value in your shop.”

It focuses on five core skills: assembly, disassembly, small dent repair, plastic repair and prep for refinishing.

Goroff said it is the start of a broader I-CAR initiative to provide a solution for those looking to attract, mentor, train and retain technicians, and will include both mentorship and apprenticeship guides that take into account how younger potential technicians want to learn.

“A lot of the folks who thrive in collision repair really are not book learners,” Goroff said during the discussion at CIC. “They’re not video learners. They want to do, as well as either read or watch something, before they’ve learned it.

a school’s ability to ensure that once a student shows up in a shop, their transition from learning to working is much, much smoother.”

When Guthrie, current chairman of I-CAR’s board of directors, was asked how a shop could get started training entry-level technicians as he’s doing in his business, he suggested calling Goroff.

Another panelist, Brandon Eckenrode of the Collision Repair Education Foundation (CREF), said just as I-CAR’s program to help shops get entry-level employees quickly trained in five skills, the value of that approach needs to reach the high school and college collision repair training programs as well.

CREF can help shops get on the advisory board of a local school, Eckenrode said, to talk to instructors and students so they know “what skillsets they’re looking for as an employer that will make [students] more productive as an entry-level employee, as opposed to the detrain and retrain that we’ve heard many people have to do because of whatever education they might be getting inside their school.”

Guthrie’s company is using the Entry-Level Technician Learning and Development Guide developed by I-CAR. Dara Goroff of I-CAR said the

“The mentorship and apprenticeship guides will truly help somebody learn something and put hands to wrench, put hands to metal, and actually do something,” Goroff continued. “Which builds the skill of the learner, builds their confidence in what they’re doing, and makes them feel a sense of pride, which goes directly to a shop’s ability to retain that individual in the career, or

“Her program is awesome,” Guthrie said. “It will teach you a very simple theoretical skill, and then you can go right into the shop and become productive.”

School Involvement Key for Collision Repair Industry

While schools are often required as part of accreditation to provide students with at least an introduction to a wide variety of skills, they also need to understand “when you come in on day one to work in my company, here are the things that we would love for you to be able to do, as opposed to that mile-wide, inch-deep learning philosophy,” Eckenrode said.

He said CREF is also helping connect schools with shops willing to save their parts so

Dara Goroff of I-CAR said its curriculum for entry-level technicians focusses on five key skills

Brandon Eckenrode of CREF said shops need to communicate to schools what entry-level skills they want in students coming out of the program

students have current model parts to practice on.

“We also hear time and time again that [shops] need to go talk with the administration, the deans, the principals, so that they know there’s this industry out there that’s waiting for their students [and] there’s great earning potential there,” Eckenrode said.

CREF represented the industry at the American School Counselor Conference this past summer, he said, and counselors told him, “We get it. We need to embrace technical education more.” So CREF is working to create resources those counselors can use “when they’re talking with a student, so they can showcase this as a viable option for them, and what the different opportunities are.”

Preview of Next CIC

CIC will next meet—as its newlyadopted slogan states, to “Connect. Influence. Collaborate.”—on Jan. 19 in Palm Springs, CA.

Among the speakers will be an attorney discussing what shops need to understand about protecting customers’ personal data. It’s a topic that’s been a focus of a CIC committee for some time as it digs into the issue of a shop’s estimate data somehow resulting in an entry on vehicle history reports.

Award-Winning

will take all of us to help train and keep the next generation of technicians— the future of our industry.”

With the great need for technicians, Shewbridge said most people don’t consider women when they think of the collision repair process.

“We need to change that,” she said. “If we truly want to bring new people into this industry, we need to start calling elementary and middle schools and asking them to participate in career days.”

She recommends shops get the word out early and often that the automotive industry is a great career.

“We need to encourage them earlier to look at a skilled trade as a viable career path where they can thrive and create a life they are proud of,” she added.

Dealership Keys Stolen from Car Trunk

By Steven Symes Motorious

A dealership in Tulsa, OK, is missing a couple of cars thanks to the owner not locking up a personal vehicle sitting six miles away.

Mopar were about 40 keys from cars belonging to the business, including the maroon 2014 Chevy Camaro SS, which was sitting in the driveway of the dealership owner’s private residence.

While the Corvette and Silverado were recovered, police are still searching for the Camaro and the suspects. The owner of 2nd Generation Motor Co. is offering a $5,000 reward for information leading to the thieves’ arrest and recovering of the muscle car.

Per a local report, thieves swiped a green 2001 Chevy Corvette convertible and a 2011 Chevy Silverado from the lot at 2nd Generation Motor Co. early in the morning of Oct. 10.

Thankfully, both vehicles were quickly recovered, but the owner seemed perplexed by the crime, saying it was the first time anyone had boosted a car from his lot.

It all started when someone didn’t lock the guy’s Dodge Challenger. In the trunk of the

Motorious has repeatedly warned about the dangers of leaving your car unlocked. This isn’t a great idea during the daytime, but at night it’s even worse.

One of the explanations for this phenomenon is keyless ignitions have caused people to become lazy. Instead of having to take the keys out of a pocket or purse when approaching the car, we now just have to press buttons and that’s it. Some have taken it a step further and just leave the key in their car all the time.

By Stacey Phillips Autobody News

From teardown to refinishing, 3M has touchpoints across the collision repair process. During the 2022 SEMA Show in Las Vegas, NV, the company took attendees on a journey through its products and solutions, created to help enable a profitable body shop of the future.

Part of this journey included the launch of 3M™ RepairStack™ Performance Solutions in the U.S. following 18 months of beta testing. The new connected platform was created to assist shop owners and collision repair general managers with information relating to shop performance, invoicing and material usage.

“Combining hardware and software to optimize shop efficiency and performance for shop owners and collision repair general managers, 3M™ RepairStack™ Performance Solutions is 3M’s digital backbone for the automotive aftermarket,” according to a 3M press release.

Many collision repair shops are facing challenges, including a reduction in gross profits due to labor shortages, increased complexity of repairs, decreasing parts discounts and increased replacement work. As a result, 3M explained, shop owners must grapple with a lack of visibility and a clear understanding of shop performance while experiencing increasingly tight margins in a complex repair environment.

By introducing 3M™ RepairStack™ Performance Solutions, 3M said it is pioneering an era of connected body shops to help businesses unlock opportunities for profit, efficiency and growth.

“Operational efficiency inside a shop is critical for long-term business and customer success,” said Dave Gunderson, president, 3M Automotive Aftermarket Division. “That operational efficiency is what we’re striving to simplify with 3M™ RepairStack™ Performance Solutions. In an increasingly digital landscape, this customized, connected solution provides the fast clarity and transparency needed to drive optimal value from materials and labor.”

3M™ RepairStack™ Performance Solutions features hardware that houses all 3M allied materials. As an integrated and automated platform, 3M shared its three key benefits: an inventory management system ensuring materials needed for

safe and reliable repairs are always available, a streamlined blueprinting and billing process, and real-time insight into business performance.

The software tracks material usage by technician, shop, repair order and more, while enabling automated re-ordering of products based on inventory stock levels and direct connection to preferred distributors. 3M explained shop owners can easily manage their materials by maintaining a consistent inventory while at the same time reducing waste and emergency orders.

“Better managed inventories empower technician training and increased technician performance and satisfaction, allowing hands-on work to remain with the vehicles,” according to a 3M press release.

“Since the beginning of this project, it has been fun working hand-in-hand with the customer to build this tool,” said 3M Automotive Aftermarket Specialist  Ryan Fuller during the SEMA Show. “The feedback we’ve received is overwhelming, including runner up in the SEMA Best New Product Awards for collision repair and refinish product.”

and polishes from 3M was created to help technicians achieve sleek, consistent results.

Typically associated with detailing, but redesigned for the collision repair industry, 3M™ Perfect-It™ Random Orbital Polishing System can help eliminate swirl marks and other defects common with traditional rotary tools.

“It’s very easy to use… and is safe for a body shop,” said Rafael LedesmaRivera, 3M senior application expertregional and country AAD, during the SEMA Show. “Everything stays cleaner and swirl marks are a thing of the past.”

“Every technician wants their final finish to look as if the car had never been touched,” said Jenny Thill, global marketing manager at 3M. “The polishing tool is easy to use along with our liquids and pads that make up the complete system.”

3M™ Performance Spray Gun

As paint prices increase and body shops experience continued cost pressure, 3M said material savings are key to successful business operations. Introduced in 2021, the lightweight 3M™ Performance Spray Gun allows painters to mix less paint and receive the same or better coverage. 3M said the spray gun’s transfer efficiency offers up to 26% less material waste than leading metal spray guns.

3M engineers spent more than 10 years designing and developing the product to ensure it would deliver superior performance in paint application and process improvements. It was created to deliver top-of-the-line performance with revolutionary technology for faster cleanup, changeovers and cycle times.

market, according to a company press release. Since then, 3M said customers reported this transfer efficiency presented paint material cost savings with less paint needed to produce the same or better results.

“Paint is nearly as expensive as the painter, and shop owners can’t afford to waste either one,” said Corey Munn, global paint applications segment director, 3M Automotive Aftermarket Division. “We’ve worked with leading shops, paint companies and painters around the world to develop a solution that achieves comparable or better results with less material.”

3M Cubitron II net abrasives

The 3M booth also showcased 3M Cubitron II net abrasives, introduced in 2021. The net abrasives use 3M’s patented precision-shaped grain material, which the company said allows the solution to cut twice as fast and last twice as long as other net abrasives families. In addition,

He noted participating shops have shared the software is helping them keep a good hold on their materials, reducing the on-hand quantity and ensuring they always have the products needed to keep production going.

3M™ Perfect-It™ Random Orbital Polishing System

3M announced it is launching a new paint refinishing system in early 2023, the 3M™ Perfect-It™ Random Orbital Polishing System, which won a SEMA Global Media Award at this year’s show. 3M said the goal of any paint finishing process is to restore panels to their proper state—free of defects with a high-quality finish. The professional grade set of tools, pads

“The first thing that anyone notices is how lightweight it is,” said Brady Haislet, a 3M application engineer who was a product developer for the gun. “Having a lightweight spray gun is the key to usability, ease of maintenance, clean up and cycle time; with replaceable itemizing heads, it delivers on productivity.”

Before it launched, the 3M™ Performance Spray Gun was tested for transfer efficiency compared to other leading HVLP traditional metal spray guns at the Fraunhofer Institute of Technology, a third-party research organization. The 3M™ Performance Spray Gun was measured to have the highest transfer efficiency of 78% versus any other leading HVLP traditional metal spray gun in the

have been shown to capture more than 97% of the dust created when sanding in a shop

it has been shown to capture more than 97% of the dust created when sanding in a shop.

“In the United States, we’re really starting to see a shift in people wanting a cleaner environment,” said David Woods, 3M global business development manager for commercial vehicle and marine, during SEMA. “With the technician shortage, it’s hard to keep good employees, and if you are putting them in a dirty environment, they typically find somewhere cleaner to go.”

For more information, visit www.3m.com/3M/en_US/collisionrepair-us.

David Woods, 3M global business development manager for commercial vehicle and marine, said 3M Cubitron II net abrasives, introduced in 2021,

Brady Haislet, a 3M application engineer, said the lightweight 3M™ Performance Spray Gun’s transfer efficiency offers up to 26% less material waste than leading metal spray guns

Texas Custom Corvette Shop 1983 Triple Murder Goes To Trial

By Steven Symes Motorious

Shocking news came out of League City, TX, the morning of Nov. 3, 1983, when three employees were found dead inside Corvette Concepts.

The custom auto shop was usually a place where customers’ dreams were made reality, contrasting sharply with the grisly triple homicide, which eventually went cold.

However, authorities now believe they have their man and prosecutors will have their shot in court for the suspect to be found guilty.

The man police believe is responsible for the murders of Thomas Earl McGraw, 28, Beth Yvette Wilburn, 25, and James Oatis, 22, is Jesse Kersh, 64. Kersh worked for Corvette Concepts but always maintained that when he left on the evening of Nov. 2, 1983, the three victims were not only present but alive.

According to the Galveston County Medical Examiner’s Office, each victim had been brutally

murdered. Wilburn was stabbed 114 times in the torso, as well as shot in the head. McGraw was shot seven times and stabbed 15 times. Finally, Oatis was shot eight times in the head.

2006, when Darryl Krogman told FBI agents he was with Kersh when the man bought a .22-caliber handgun at a show months before the murders. What’s more, he said, Kersh asked him to make a silencer for the firearm not long after.

It was in 2013 when investigators who were looking into the cold case caught a break, finding markings on one of the .22-caliber bullets at the crime scene which they believed indicated a sound suppressor had been used on the gun.

At the time, Wilburn was coowner of Corvette Concepts. McGraw was an employee and Oatis was a contracted electrician who was doing work at the shop on that fateful day.

After the case sat cold for a long time, modern science helped crack it open, along with a witness coming forward with information. The first break came in October

Most Americans Would Still Prefer ICE Over EV, Regardless of Price

By Brad Anderson CarScoops

A study from Australian insurance comparison site Compare the Market has revealed Americans still favor ICE-powered vehicles over electric vehicles, while consumers in Australia and Canada prefer EVs.

The study started by asking consumers whether they’d prefer to own an ICE vehicle or an electric vehicle at the same price. No less than 53% of Americans said they would prefer a traditional vehicle compared to 34% who would prefer an EV. The rest had no preference either way.

This contrasts with Australia, where 50.8% said they would prefer an EV, and Canada, where 51.4% of respondents said they would prefer an EV.

Of those Americans who would prefer to own an EV, 18to 24-years-olds were the most likely to opt for an EV, with 43% preferring them over ICEs. By comparison, upwards of 70% of

people aged between 55 and 64 would prefer an ICE.

There are a few key reasons why many consumers in the U.S. are not yet convinced by electric vehicles, the study reveals. For example, 56.4% of respondents said the main barrier to entry was battery life and replacement costs. The purchase price was also an issue for 54.4%, driving range was a concern for 50.9% and charging times concerned 50.5%.

Interestingly, Americans are more likely to favor an EV if they are spending big. Compare the Market found there are twice as many people who would spend more than $65,000 on an EV than those who would spend the same amount on a traditional vehicle.

Importantly, 32.5% of Americans would only be willing to spend a maximum of $25,000 on an electric vehicle, meaning there is not a single EV currently accessible to them within their budget. A further 20.9% also wouldn’t be willing to spend more than $34,999 on an EV.

Investigators examined DNA which had been collected from under Wilburn’s fingernails. Often, victims of close-contact crimes are able to scratch their killer while defending themselves, leaving behind evidence. The conclusion was the DNA could have come from Kersh, who “could not be excluded as a contributor to the genetic material.”

Kersh was arrested in 2016 and was officially charged with the murders. Now that the trial will finally happen, many will be watching it closely.

Vaultoniq has joined CIECA as a corporate member. Founded by Tom Zoebelein in 2022, Vaultoniq is a sister company to Stratosphere Studio and Capture the Keys. “Vaultoniq software is a management system built for body shops to help eliminate the communication breakdown between customers, insurers and employees,” explained Zoebelein. “It centralizes all customer and insurer communication and stores data, estimates, photos, invoices, OEM procedures, measurements, scans, authorizations and more in each customer record.” The software also uses an AI-powered Siri or Google function. Zoebelein has been involved with additional businesses in the collision repair industry since 2011, including the National Auto Body Council (NABC). He worked with CIECA over a decade ago and helped coordinate videos for the organization. With the launch of his new company, Zoebelein said he is looking forward to being involved with CIECA and having Vaultoniq software communicate with the industry management systems.

Source: CIECA

16655

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80401

Please contact these dealers for your Honda or Acura Genuine parts needs.

COLORADO NEW MEXICO TEXAS

Mike Maroone Honda

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Mile High Honda

Denver 800-548-4730 303-369-7800

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Honda of Harvey Harvey 800-943-4227

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Baton Rouge 866-733-2861 225-756-6166

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Hiley Acura Fort Worth 888-454-0947 817-809-7762

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Sterling McCall Acura

Houston 713-596-2337 713-596-2338 Dept Hours: M-F 7:30-7; Sat 7:30-4 jlambert@sterlingmccallacura com

Team Gillman Acura Houston 833-738-3637 281-209-4200

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Jody Wilkinson Acura Salt Lake City 800-234-0875 801-323-0492

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Mike Hale Acura Murray 800-292-4595 801-263-0202

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autobodynews.com

By John Yoswick Autobody News

While test driving a vehicle after repairs has long been a fairly standard practice—even before some ADAS calibrations made it a requirement—more auto body shops are billing for the time spent on this procedure, and the number of shops recognizing the need to perform a diagnostic test drive some vehicle prior to repairs is also growing.

Those were among the findings of one of the quarterly “Who Pays for What?” surveys in 2022.

“We have found some OEMs require you to perform a test drive at certain speeds and braking

bill for a pre-repair “test drive for diagnostics” procedure currently are paid “always” or “most of the time,” but that’s twice the percentage that said that was true back in 2017.

Despite that change, and the increasing importance of performing a test drive prior to repairs, about seven in 10 shops acknowledge they have never billed for the procedure, a percentage virtually unchanged from five years ago.

Administrative Fees for Total Losses More Common

The survey also found the percentage of shops regularly being paid an administrative fee to process total losses has increased for seven consecutive years.

regarding the best way to be reimbursed for these expenses from a legal perspective,” Anderson said.

He also said insurers are increasingly determining if a vehicle

other items. That’s up from 41% in 2017.

More than half of those shops (53%) said the invoicing system adds at least $50 of additional

conditions as part of the inspection and testing of the seat belt,” said industry trainer and consultant Mike Anderson of Collision Advice, who conducts the “Who Pays” surveys in conjunction with CRASH Network. “This should be done in advance of the repair plan to avoid supplements and delays.”

When the “Who Pays” surveys began in 2015, only 46% of shops said they were paid “always” or “most of the time” when they billed insurers a fee for processing total loss vehicles, and nearly one in three (30%) never negotiated with an insurer for such a fee. In 2022, the survey found 74% of shops that negotiate for administrative fees say they are regularly reimbursed by the eight largest insurers. Only 14% have still never attempted to charge a fee.

is likely a total loss at the first notice of loss, meaning fewer of those vehicles even make it into a shop.

Use of Invoicing Systems

The “Who Pays” surveys ask about more than just labor procedures. Nearly two-thirds of shops (64%), for example, now say they use some kind of invoicing system to track and bill for shop supplies used during a repair, such as clips and fasteners, seam-sealer, weld-through primer or

revenue per repair, and more than one in five (22%) said their invoice is boosted by $100 or more thanks to accurately tracking and billing for shop supplies with these systems.

Shops can visit www. crashnetwork.com/whopays to take the January “Who Pays” survey, which focuses on not-included refinish labor procedures, or to download results of prior surveys.

A pre-repair test drive, Anderson said, can help a shop spot potential suspension or drivability problems; check the function of autonomous braking, adaptive cruise control and other ADAS features; and ensure set conditions on the vehicle are met prior to pre-repair scanning.

A “Who Pays” survey this past year found about 34% of shops said they are paid “always” or “most of the time” by the eight largest insurers when they bill for the post-repair test drive, a “not-included” labor operation. That’s nearly tripled since 2015, when just 13% of shops said they were regularly paid for the labor time the test drive required.

Fewer shops—just 22%—who

“The steps involved in processing a total loss are more involved today than they were years ago,” Anderson said. “We now see shops itemizing for procedures such as a thorough teardown, OEM research time, parts cart storage and other expenses that are absolutely something shops should be reimbursed for, unless they negotiated to perform these services for free as part of a direct repair agreement.”

The difference in reimbursement frequency among the top eight insurers is not major. State Farm, now the most frequent payer, is regularly reimbursing 78% of the shops that negotiate to be paid for it—up from 37% in 2015—while 69% of shops say GEICO, the least likely to pay the administrative fee, does so, up from just 49% in 2015.

“Charging an ‘administrative fee’ is not legal in every state, so there has been some industry discussion

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By David A. Wood CarComplaints.com

Ram transmission problems have caused a recall of more than 265,000 trucks following 16 reports of fires caused by leaking transmission fluid.

The recalled 2020-2023 Ram 2500 and 2020-2022 Ram 3500 trucks are equipped with Cummins 6.7L Turbo Diesel engines and 68RFE transmissions.

Fiat Chrysler says the transmission can have a problem with pressure and heat that builds up inside the 68RFE transmission, causing transmission fluid to leak from the dipstick tube.

The Ram truck fires occurred once transmission fluid leaked onto hot ignition sources in the engine compartments.

FCA opened an internal investigation in June due to a trend of engine compartment fires in 2020-2023 Ram 2500 and 3500 trucks. Engineers checked witness statements, fire patterns and other information to confirm the fire trend.

Chrysler determined the affected Ram trucks were built between September 2019 and November 2022.

In addition to the 16 Ram truck fires, FCA has received several warranty claims and one report of a minor injury.

However, Chrysler asserts there are no reports of fatalities related to the transmission problems or fires.

Chrysler says the only prior warning of a problem a Ram owner may have is an illuminated warning light.

The Ram transmission fluid leak and fire recall also includes more than 17,000 trucks in Canada.

To date, Chrysler doesn’t know how dealers will repair the Ram transmission problems, but the automaker will mail Ram transmission fluid leak recall letters Dec. 30.

Ram truck owners with questions should call FCA at 800-853-1403 and ask about transmission fluid leak recall number ZA3.

Tesla Still Expanding Many Areas of Giga Texas Amid Production Ramp

By Steven Loveday InsideEVs

Drone operator Joe Tegtmeyer continues to provide extensive updates on the happenings at Tesla’s newest EV factory, Giga Texas, recently taking to his YouTube channel to put out a video showing further expansion at the colossal automotive factory in Austin.

Tegtmeyer noted he decided to take a new approach. He broke down all Tesla Giga Texas information, updates and new construction details and put them together in one place. The details are divided up by specific “Area,” as designated by Tegtmeyer.

Tesla opened the factory

in Austin some time ago, and it has been producing Model Y crossovers ever since. However, there are several other areas that are still under construction, and that’s likely to be the case for a long time going forward.

The video highlights Tesla’s warehouses that aren’t actually inside a traditional building, but instead, on a wheeled trailer that can be moved about the property. There’s also attention on the widening of nearby Texas Road, work on underground pipes and a new building for water management and potential storage.

Tegtmeyer covered details about all of the following areas at Tesla’s Giga Texas, and he pulled it all off in fewer than 20 minutes.

By Stacey Phillips Autobody News

About four years ago, a small group at OEConnection (OEC) set out to drive safety, trust and transparency into vehicle repair. The result was the creation of RepairLogic, a repair planning platform designed to help shops find accurate OEM repair information quickly and efficiently.

During a Guild 21 webinar this past fall, Tanya Sweetland, general manager, Advanced Repair Technologies Division, and Pat Blech, director of Collision Products, shared information about RepairLogic, a new product that formally launched in September.

Blech also discussed OEC’s new product for the collision repair industry at the 2022 SEMA Show in Las Vegas, NV.

number of notations in millions of pages. Many types of repairs are skipped because of the perception that it will take a long time to check the OEM procedures. It’s like searching for a needle in a haystack. If shops must go to two or three resources for a typical repair, they spend a lot of time just navigating different tools.

We stepped back to determine how we could make a difference and remove some obstacles to help shops better access and utilize OEM repair information. The team wanted to design a digital planning tool with direct data from the OEM that had open collaboration and could be documented and shared.

Q:What type of field studies were conducted?

Blech: We tested and measured key components from our initial hypothesis to help better understand and validate the problems we were solving.

were efficiency and collaboration. We wanted to remove barriers and create transparency for all the individuals who need the information to support the repair. Being more transparent and making collaboration more accessible was something that resonated with the people we spoke to.

Q: What sets RepairLogic apart from other products?

Blech: RepairLogic is a digital repair planning platform that hits three areas: discovering critical information directly from the OEM, sharing it and maintaining a digital record of the information used on the repair. We don’t compare ourselves to other products, but rather speak with the industry to identify and solve unmet needs.

A good example is when our user base indicated the importance and challenge of maintaining a copy of the exact version of a procedure as it existed when the repair was completed. This was necessary so that the shop manager can prove that the repair was completed based on the information that was available at the time of repair. This feedback directly informed the implementation of our versioning feature in RepairLogic.

Overall, the response has been very favorable. Repairers are excited about the attention directed at their shops’ needs. Everything in the product is directly based on a shop problem.

Sweetland: While vehicles are becoming more complex, there is more to do and fewer skilled professionals to do it. According to information from Collision Advice, only 20% of vehicles are fixed according to the OEM repair procedures. Our goal was to create a tool to raise that percentage to 80% or more.

We recognized that you can’t tell a shop how to do business. At the same time, we want customers to get what they expect and know their car is safe to drive.

Over many months, we collected feedback from the industry on documenting and defining key terms in collision repair. We talk about a “documented safe and proper repair” but what do those words mean? We set out to define them.

A documented safe and proper repair is the action of fixing a vehicle in accordance with the OEM’s expected standard of safety and delivered at the repairer’s stated level of quality, scope, timeline, expense and efficiency.

We gathered information to find the common reasons why OEM research isn’t performed and why it takes so long. Technicians shared various reasons, such as they already know the repair, it’s a hassle to learn the sites, they can’t remember the password, someone else locked the record or they are too busy to spend the time they don’t get paid for.

We also found that repair teams were missing about 40% of one-timeuse parts because of the enormous

We utilized information from three OEMs, covered 50+ locations and worked with more than 100 participating users and on hundreds of different types of repairs.

To ensure we understood the needs and challenges of all shop segments, we reached out to MSOs, certified repair networks, independent facilities and franchise and dealer body shops.

Q:What were the learnings?

Blech: We saw first-hand the time and complexity it takes to research vehicle repairs. For facilities with mature repair planning processes in place, it could take well over an hour to pull information and create an initial blueprint. On average, there were over 30 different documents or procedures being pulled. If you assume three to four pages per procedure, that equals more than 100 pages of information that need to be researched.

Once you pull information, whether it’s 20 pages or 100, what do you do with it? How do you share documentation with those who need it? We found shops were printing it and putting it on the windshield for the technician; some were emailing it to insurance carriers. Sometimes, the information wasn’t shared at all with the key stakeholder simply due to the large file sizes. It seemed like there were a lot of challenges that came with sharing information, and we saw an opportunity to help.

Two themes that came out of this

Many of the individuals on our team are former body shop owners, managers and estimators who understand how a shop utilizes information. They help us categorize and digitize it, so we can bring it to life in the software. They also

Q:Why was RepairLogic created for the collision industry?

OEC team members at the 2022 SEMA Show included, left to right, Pat Blech, Tom Durkin, Austin Bell, Laney Holloway and Farzam Afshar

Angie Bogardus, ext #6257

Dylan Backstrom, ext #6353

Billy Blackmon, ext #6210

Jose Casarez, ext #6322

Louie Del Campo, ext #6334

Chris Lewis, ext #6335

Mike McCoy, ext #6264

David McFarland, ext #6271

Danny Pitt, ext #6200

Gary Pruett, ext #6272

Pat Rawn, ext #6263

Tony Shepherd, ext #6342

Gene White, ext #6273

I recently had a friend in the collision industry describe today’s collision repair marketplace as a “gold rush.” I think that is a brilliant analogy—leaving aside the mid-1800’s California Gold Rush’s famous lack of gold.

Make no mistake: this gold rush in collision repair has plenty of treasure, but you’ll have to be aggressive in getting your share. Smart, institutional money continues to pour into the industry, furthering the trend of consolidation at a rapid pace. New, well-financed entrants to the marketplace are popping up seemingly every day, each with a slightly different spin on their visions.

One thing that is evolving, however, is the investment required to be a player in the future of collision repair. As automotive technology evolves, equipment and training requirements for collision repairers are increasing at a rapid pace. The days of the “mom-and-pop” collision repair shops are dwindling.

The multi-shop operators (MSOs), both national and regional, have

discovered the magic of scale that smaller operations just won’t be able to achieve. While the mom-andpop collision centers are declining in number and the MSOs continue to flourish, where is the biggest opportunity for those less funded?

In the immediate collision arena, it seems specialists—specifically, specialists who operate within particularly profitable niches—are set up for success in the short, mid and long term. Collision repair providers within the heavy-duty trucking, agricultural equipment and exotic vehicle spaces, for example, seem to represent an opportunity for unusually high profit margins and long-term sustainability.

While these businesses typically differ from the profile of those sought after by the current consolidators, their profit potential opens the investor pool significantly. In particularly profitable cases, even one-store niche operations could be of interest to private equity and other investors.

One must wonder when consolidation within that world will begin on a larger scale and who will be the ones to take advantage. The niche collision world is one space I’m keeping a close watch over.

Stepping slightly outside the immediate collision repair industry, here’s another thought. In the California Gold Rush, it wasn’t the gold diggers who hit the jackpot; it was the suppliers. If you sold shovels or gold pans or lumber or food in that day, you likely struck it rich.

Using the example of the California Gold Rush, could businesses that sell products and services to collision centers end up being significant beneficiaries? Consider me bullish.

Money, from an institutional investment standpoint, tends to trickle down. In the case of the collision industry, consolidation and institutional investment began pouring into collision centers first. Second, the money came to the paint jobbers. More recently, private equity has made its way into the equipment

world. Where will it go next?

In terms of market opportunity, collision repair equipment and service providers seem to have significant runway available to them, especially if they can break in with some of the national MSOs. There are pain points throughout the shop, and offering a solution to alleviate just one or two of those pain points can create quite the opportunity at scale.

Loop in other service providers such as Advanced Driver Assistance System (ADAS) calibrators, collisionspecific alignment providers, automotive glass companies, paintless dent repair (PDR) services and many others, there is a whole ecosystem living—and thriving—on the “scraps” of the collision repair industry.

Will consolidation hit these markets as hard as it has hit those upstream?

Time will tell, but my educated guess is that yes, massive consolidation is coming. And it is coming soon.

Take a look at M&A activity in other “non-sexy” service businesses, such

as landscaping, electricians, HVAC companies and others, and you’ll see these companies are highly sought after by investors.

So how can you take advantage of the rapidly evolving opportunities within the greater collision repair landscape? If you’re in the game already, it comes down to this: grow or go. If you’re not willing to make the investment to grow your business, the M&A market remains hot and exit opportunities abound.

If you are determined to stay the course, find your niche and double down. Approach what you do with the aggressiveness of an operator, the mind of an investor and an eye toward the future.

If you’re on the sidelines or have additional capacity, put some thought into it. Where is the market being underserved? Can I do it better than it’s currently being done?

If that answer is yes, taking the leap could be the key to striking gold.

RepairLogic Platform

provide personalized training to ensure success.

Sweetland: Our goal is to get the information into the hands of the person and team fixing the car. We need to meet body shops where they are and help them perform safe and proper repairs according to their standard operating procedures so they can get people back in their cars safely.

Q:What are the company’s plans?

Blech: We currently have several different manufacturers’ repair information included in RepairLogic, totaling about half of the vehicles on the road. In 2023, we plan to expand our coverage to over 80% of makes and models.

We are also partnering directly with manufacturers to help leverage RepairLogic to benefit their certified repair network programs. We are very excited to continue working with the industry to help vehicle owners get the high-quality repair they deserve!

For more information, visit go.oeconnection.com/repairlogic.

Lucid Motors Opens

First Retail Studio in TX

Lucid Group, Inc. announced the official opening of its first Studio location in the state of Texas. This Studio opening marks 29 Lucid Studio and service center locations open in North America and 32 globally, including the recent opening in Geneva, Switzerland. The Lucid Studio at Legacy West opened to the public Nov. 19.

CCC Intelligent Solutions Inc., announced Zendrive is the newest mobility risk intelligence provider to join the CCC network. Insurance customers of the two companies will be able to seamlessly connect smartphone-centric crash detection data with CCC’s claims management solutions, helping to improve and speed claims outcomes.

“Opening in the heart of Plano, we’re thrilled to announce our first Studio in Texas,” said Zak Edson, Lucid’s vice president of sales and service. “We look forward to serving the people of Texas and introducing consumers to the full Lucid Air lineup, including the recently unveiled Air Pure and Touring at a more accessible price point.”

Source: Lucid Group, Inc.

CCC works with more than 300 U.S. auto insurers, including 18 of the top 20 carriers, powering better claims experiences for millions of drivers annually. CCC will ingest Zendrive’s crash data via its CCC Cloud and derive elements including point of impact, direction of force and other pertinent telematics data that will accelerate and enhance its services. Participating customers can then leverage that data through CCC’s software-driven workflows, creating more straightthrough experiences for drivers and insurers. The CCC Cloud connects a network of 30,000 companies across the P&C insurance economy, including auto insurers, collision repairers, car manufacturers, parts suppliers, lenders, telematics data providers and more.

Source: CCC Intelligent Solutions Inc.

By Stacey Phillips Autobody News

When most people think of the WD40 Brand, what typically comes to mind is the company’s iconic blue and yellow can with a red top that contains the Original WD-40 Formula, a staple in most body shops across the country.

During the 2022 SEMA Show, the company debuted the WD-40 Precision Pen, which contains the same multi-use formula but in a compact size. The new product is expected to be released in early 2023.

“This is an innovation on our Original WD-40 Formula,” said Dan Anderson, director of innovation at WD-40 Company. “What makes it unique is that it allows for a lot of control and precision wherever you need the product.”

“We’re proud to equip technicians and builders with what they need to get the job done right and take things to the next level,” added Greg Kershaw, director of brand engagement and experience at WD40 Company.

The company said the product is a result of feedback from end users and reflects the same spirit

of perseverance, innovation and tenacity for solving tough challenges that led the brand to introduce the original formula nearly 70 years ago.

“There’s a good amount of product in there and it’s great for all the things that the Original WD-40 Formula is known for, such as getting squeaks out, lubricating moving parts, protecting against rust and corrosion,

you only get the formula where you need it and the amount you need.”

Another benefit is the pen’s portability. Due to its small size, Anderson said it can be stored in a toolbox, glove compartment, pocket and/or toolbelt.

The new product will be available in all the same places WD-40 Brand products are sold.

During the SEMA Show, WD-40 Brand gave away 2,000 limitededition prototypes of the WD-40 Precision Pen with seven-time Pro4 champion Kyle LeDuc’s signature and a photo of his custom race truck. Those who received a pen with a golden cap were given a special edition Carhartt hat featuring LeDuc.

SEMA Show attendees also had the opportunity to view the WD40 Specialist line, which includes lubricants, penetrants, greases, contact cleaners and degreasers and rust-management solutions.

“The Original WD-40 Formula does most everything,” said Anderson. “However, when you have serious problems and need a specific solution, we have the WD-40 Specialist line.”

This includes a Silicone option for surfaces such as rubber, plastic and vinyl, White Lithium Grease for metalto-metal applications, and Contact Cleaner for electric parts. “Especially with the rise of electric vehicles, there are a lot more uses for that,” said Anderson.

loosening rust and displacing moisture,” said Anderson.

He said the pen is easy to use and store, ideal for tight spaces and small projects.

“The compact size is meant for times when technicians want to get the product exactly in a certain area,” he explained. “This is great because

The WD-40 Brand team said they were thrilled to showcase their partnership with LeDuc at this year’s SEMA Show. “Partnerships with pros like LeDuc and others in the motorsport and bike world exemplify the brand’s longstanding mission of helping pros take things to the next level,” the company said.

LeDuc’s custom-built 4-wheel drive, 900-horsepower race truck was displayed at the WD-40 Brand booth. It featured a new look for the SEMA Show that included a custom chrome livery.

In total, WD-40 Brand offers more than 30 products and each is designed to solve a specific problem.

Many of the new products are shared with WD-40 Company’s PRO Board for evaluation. “When we need feedback on something we can reach out to them,” said Anderson. “We’ll send them samples and they will try things out and provide feedback.”

For more information about WD40 products, visit www.wd40.com.

For more information on the Specialist line, visit www.wd40.com/ specialist.

By Abby Andrews Autobody News

As technology increases in new vehicles, so too does the risk of liability for collision repairers, but steps can be taken to mitigate it.

That was the focal point of the Society of Collision Repair Specialists’ Repairer Driven Education session, “Protecting Your Business Against Liability Exposure from Evolving Technology,” held Nov. 1 during the 2022 SEMA Show.

The panel featured David Willett, co-founder and chief underwriting officer for SPARK Underwriters; Shaughn Kennedy, co-founder and senior underwriter for SPARK; Tracy Lewis, owner of Richie’s Collision Center in Mississippi and president of the Gulf States Collision Association; and Jason Mundy, owner of Mundy’s Collision Center near Atlanta, GA.

When Mundy and Lewis were asked separately about their top concerns as a body shop owner, Kennedy said, there was a lot of overlap.

ADAS and Personal Identifying Information

One of their shared concerns was possibly being liable for damages caused by a sublet vendor performing recalibration services on a car’s ADAS features—either because the work was not done properly, causing an accident, or a customer’s personal identifying information was extracted from the infotainment center.

“You always have to worry about did they do it right, and how do I know,” Kennedy said.

“We put a lot of trust in people we send cars out to,” he continued. “From an insurer standpoint: qualify vendors to mitigate your risk, make sure they have liability insurance. If they don’t, it’s gonna go on your insurance. Your liability insurance is the primary when you sublet work out.”

Willett said it is becoming important for repairers to track vendors’ insurance.

“It can run out, or their policy can change, be lowered or altered,” he said.

Lewis said it is worth considering doing ADAS recalibrations in house, which can both protect a shop from liability issues if a third party does not perform them correctly and save money.

Mundy pointed out collision repairers need to at least know recalibration procedures, even if they’re not performing them themselves, so they can ask third

parties if they did it correctly.

Kennedy said it is important for shops to delete customers’ information from total loss vehicles.

“Total losses used to mean just getting remotes and paperwork out of the car,” Lewis said. “Now, when you plug your phone in, it downloads

is too great for what you’re going to earn on that job.”

Kennedy said he has handled claims in which an EV caught fire on a rollback because it wasn’t in a safe state.

Willett added batteries are still one of the top three sources of fire in the collision repair industry--even with an ICE car.

Throughput

Lewis said her shop has enjoyed a lot of success with its mobile estimating service, which it only advertises on the side of the van it brings to customers.

“Elderly customers don’t know how to download their insurance company app [to submit claim pictures], so we go to them,” she said. “If nothing else, we capture that customer.”

Mundy said AI-generated estimates still have their issues.

advanced parts, like anything with a microchip or sensor, are making the cycle time take longer.

Lewis said one of her customers had a 2022 Toyota Camry that needed a rear distance sensor. The part was delayed indefinitely; the customer ran out of rental coverage and wound up trading the car as-is to a local dealer. It was another six months before the sensor arrived.

Willett said an insurance company not paying a shop to do something doesn’t mean it doesn’t have to do it to properly repair a vehicle.

“The agent insuring you should be able to help you explain that to the bill payer,” Willett said. “You’re on the hook for your work.”

Mundy said as a non-DRP shop owner, he explains to the customer up front when they might have to pay a little more to cover something the insurance company refuses to pay for.

information and stores it—even in rental cars.”

Lewis said repairers can charge an hour of labor to delete data, following the vehicle’s particular OEM procedure.

OEM Procedures

The panel recommended shops research every repair, as OEM procedures can change so frequently—even within the same model year.

Mundy suggested time-stamping pre-repair research, in case the procedure changes after the repair is complete.

“I’ve had to examine shops’ work on a lot of claims,” Kennedy said. “ALLDATA can change from five years ago. There’s no way to prove [it was the correct procedure when you performed it] if you don’t document every repair procedure.”

EVs

Mundy said every manufacturer his shop repairs has an EV platform. To get ready, he said his shop is set up to mitigate fire in the paint booth and office, and will purchase new equipment as needed.

“I don’t really have any fears,” he said. “We will just have to be prepared for them as they come our direction.”

Willett said EV manufacturers have individualized requirements on how to move their vehicles.

“I recommend if you have towing [services], stay away from EVs at this point, unless you’ve really got it nailed,” Willett said. “The exposure

“A $1,200 estimate through the app can turn into a $12,000 job [after teardown],” Mundy said. “That makes it take longer. You gotta reconcile it, wait on that to come back.”

Mundy also said delays for more

Gulf States Collision Association, and Shaughn Kennedy of SPARK Underwriters

Don’t

By John Yoswick Autobody News

For Short-Term End To Fast Growth in Average Collision Repair Invoices

(DRPs). “It’s continuing to rise, but it’s a slow process.”

One trend not expected to end in 2023: the rapid rise in average repair costs.

That was among the messages Bart Mazurek of CCC Intelligent Solutions shared during the MSO Symposium in November in Las Vegas.

“If we look at 2018, the average repair cost was about $3,000,” said Mazurek, vice president of consulting services for CCC. “Now we’re looking at just north of $4,000. And given inflationary trends, I anticipate that number being around $4,400 or $4,500 [in 2023].”

He cited among the causes the rise in the average number of parts being replaced per repair job.

“In just a two-year span, we’ve gone from 10.5 parts to almost 12.5 parts,” he said. “And those two additional parts are driving four additional hours of labor.”

He noted a bumper for a 1996 Honda Accord consisted of about 11 components, but the current model Accord bumper includes more than 20. More of those parts, such as ADAS sensors, are not repairable and are available only through the automakers.

He said the OEM share of average parts costs had been “rather steady for years,” but in 2022, it “really jumped up because the OEMs are the only ones that can supply those additional two parts per job.”

CCC’s data seems to indicate the increase in the average repair order isn’t being dramatically impacted by a significant increase in shop labor rates.

“Labor rates have only gone up $1 this year compared to last year,” Mazurek said, noting he was speaking only of work processed through insurer direct repair programs

He shared a graph indicating the growth in the national average labor rate has lagged below the consumer price index (CPI) for “motor vehicle maintenance and repair in U.S. cities” since late 2018, but the difference has

a row to reach an average of 10.2 in 2022, down 17% over two years.

“I think that has to do with repair facilities reevaluating DRPs based on the current market and their goals,” Mazurek said. “And they decided to reduce the number of DRP programs to better align with their goals.”

Continued Decline in ‘Hours Per Day’

The downward trend in labor hours produced per repair day that has been occurring since 2017 also continued in 2022, Mazurek said. Looking at second quarter data over six years, shops were producing about 3.5 labor hours per day on drivable vehicles until 2020; that fell to 2.8 hours per day in 2020, and fell again, to 2.3 hours per day in 2022. That’s a 34% decline.

become increasingly stark in 2022, with that CPI growth far outpacing increases in labor rates.

Shops Have Fewer DRPs

The slow growth in DRP labor rates could be contributing to another trend Mazurek reported: Shops have fewer DRP agreements on average than they have in the past. Across all business models—singlelocation, dealership and MSOs— shops averaged 4.6 DRPs in 2022, according to CCC data, down from an average of 5.2 in 2021, more than an 11% decline.

Breaking it down by shop type, dealership collision shops fell from 6.3 DRPs to 5.8; regional MSOs fell more than 6% to an average of 5.6 per shop; and independent shops dropped from 3.1 to 2.8 DRPs on average—more than a 9% decline.

But the trend among the national MSOs is even more stark. They averaged 12.3 DRPs per location in 2020, but that’s fallen two years in

There was even a bit steeper decline—about 38%—for nondrivable vehicles, down to 1.8 hours per day in 2022 from between 2.8 and 3 hours per day in 2017 through 2020.

Mazurek said some of that decline could be because of overloaded shops having to spend more time shuffling cars around, because of backlogs and part

working steadily on one or two cars start to finish. He doesn’t expect those factors to diminish before mid-2023 at the earliest.

Mazurek also said he has “a hypothesis that I can’t prove yet” that when shop backlogs of work

were two weeks or less, “the competitive nature of technicians, working next to his or her peer, wants the next car,” seeing the potential end of the line of that work.

“But if you have five or six or seven weeks of vehicles stacked endlessly, it’s effectively guaranteed work forever,” Mazurek said. “So there’s no real rush. I’d love to be able to prove that, but I feel strongly that there’s this lack of urgency overall amongst technicians.”

As the collision industry mourned the passing of Jeff Silver, who was instrumental in creating both I-CAR and the Collision Repair Education Foundation (CREF), his family immediately recognized the best way to honor his memory and continue his long-lasting legacy on the industry he loved: by creating the Jeff Silver Memorial Scholarship. “Jeff was passionate about helping collision school programs and their students, which is why he had an active role in establishing the Collision Repair Education Foundation back in 1991,” said

Jeanne Silver, his wife and soulmate of 36 years.

Anyone considering a year-end, tax-deductible charitable gift is invited to consider helping to honor Jeff’s memory by contributing to his memorial scholarship fund. Simply visit CREF’s online donation page, and select the “Jeff Silver Memorial Scholarship” designation for your donation. Scholarship applications will open in January, and the inaugural Jeff Silver Memorial Scholarship will be awarded in 2023.

Source: CREF

Bart Mazurek of CCC Intelligent Solutions said collision repairs are requiring two more parts on average, adding four hours of labor on average

“In just a two-year span, we’ve gone from 10.5 parts to almost 12.5 parts. And those two additional parts are driving four additional hours of labor.”

BART MAZUREK VICE PRESIDENT OF CONSULTING SERVICES, CCC INTELLIGENT SOLUTIONS

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U.S. automobile dealer sentiment in the fourth quarter of 2022 dropped to the lowest level since the start of the COVID-19 pandemic, according to the Cox Automotive Dealer Sentiment Index (CADSI).

At 43, the current market index is below the threshold of 50, indicating more dealers view the current auto market as weak than strong. The index is down 6 points quarter over quarter, down 17 points year over year, and well below the prepandemic average of 48.

The current market index peaked at 67 in Q2 2021 and has been losing momentum every quarter since. U.S. auto dealers indicate their negative view of the market is influenced by the economy, higher interest rates and low inventory.

“High interest rates and a generally slowing economy are clearly weighing heavily on U.S. auto dealers right now,” said Jonathan Smoke, Cox Automotive chief economist. “Dealers are normally optimistic, so the drop in the threemonth outlook to a new low in our survey history is particularly noteworthy. As the year began, dealers were telling us about one obvious problem: inventory. Now, as 2022 comes to a close, it’s all about the economy and interest rates.”

The three-month, forwardlooking market outlook index dropped from the previous quarter and, at 41, is now at a record low and well below the 64 at the start of the year, in Q1 2022. Additionally, the economy index decreased for the second consecutive quarter to 43 in Q4, down from 45 in the prior quarter and below the positive threshold, indicating a majority of U.S. auto dealers feel the economy is weak.

Profits Under Pressure, Costs Remain High

The overall profit index saw a decline to 44, down from 50 last quarter and down significantly from 57 a year ago. However, the profit index remains higher than the average recorded in the three years prior to the COVID-19 pandemic, which was 41. The profit index continues to be driven by franchised dealers, who believe profits remain particularly strong, at 67. Independent dealers, conversely, now see profits as weak, with an index score of only 37.

In Q4 2022, the cost index— specifically the cost of running a dealership—dipped 3 points quarter over quarter to 72 and decreased 4 points from the record high level in Q2 2022. After reaching a record

low in Q2 2020 of 51 at the height of the pandemic, the cost index has been steadily increasing.

Overall inflation in the U.S. economy is clearly contributing to this view. The economy is the leading concern right now, with 62% of dealers citing it as a factor holding back business, up from 53% in Q3, with interest rates (49%), limited inventory (47%), market conditions (46%) and political climate (33%) rounding out the top five.

Inventory Is Noticeably Improving, Sales Are Not

While still historically low, the newvehicle inventory index improved for franchised dealers in the fourth quarter and is up significantly from one year ago. The index was at 14 in the fourth quarter last year, after hitting an all-time low of 13 in the prior quarter. Now at 53, the newvehicle inventory index indicates more dealers feel their inventory is growing, not declining. Importantly, the index is above the 50 threshold for the first time since the onset of the pandemic.

The new-vehicle inventory mix index has been increasing for a year as well, but remains historically low at 41, indicating the new-vehicle inventory mix is poor. In Q4 2019, the new-vehicle inventory mix index was 73. Overall, both new-vehicle inventory indexes continue to improve from their nadir one year ago, when inventory levels hit alltime lows at dealerships across the country.

The used-vehicle inventory index increased as well in Q4 2022 to 42, 6 points higher than the previous quarter and up 13 points year over year. Among franchised dealers, the used-vehicle inventory index improved by 14 points year over year in Q4 to reach the threshold of 50. The index for independent dealers saw a 7-point gain to 39. The used-vehicle inventory mix index slightly improved quarter over quarter and year over year at 49.

Overall, franchised dealers continue to be far more positive about inventory compared to independent dealers, but, consistent with last quarter, limited inventory ranks as one of the top three factors holding back business for dealers in Q4.

While new-vehicle inventory sentiment improved significantly in Q4, the view of new-vehicle sales improved only slightly, increasing from 51 to 52, meaning dealers remain marginally more optimistic about the current new-vehicle sales

environment.

One year ago, the index score was 45, meaning more dealers saw the market as poor versus good. The new-vehicle incentives index rose by 3 points quarter over quarter to 25 and has remained relatively stable since Q3 2021. The index reading indicates dealers view OEM incentives as small as opposed to large. For comparison, the incentive index was at 49 in Q4 2019.

On the other hand, the usedvehicle sales index declined to 42. For franchised dealers, the usedvehicle sales index decreased by 8 points to 54 in Q4 and is now 16 points below year-ago levels. For independent dealers, the index fell 3 points from the previous quarter to 38 and is down 10 points from a year ago. Overall, most dealers view used-vehicle sales as poor.

High Interest Rates and a Declining Economy Darken Market Outlook

Notably, the market outlook for the next three months decreased to an all-time low of 41 in Q4 2022, down from 44 in Q3 and 60 one year ago. The lower score indicates that more dealers feel that the outlook for the next three months

is weak, not strong. In fact, the Q4 market outlook index is significantly lower for both franchised and independent dealers year over year and 4 points below the index score from Q2 2020, at the height of the global COVID-19 pandemic.

The quarter-over-quarter decrease in market outlook, however, was driven more by franchised dealers, with an 11-point drop to 48. Independent dealers’ already-gloomy outlook dropped another point quarter over quarter to 39, a year-over-year decrease of 18 points.

Overall, the economy is now the top factor holding back business, according to the Q4 2022 CADSI. The factors saw major changes from last quarter, with the top five shifting more toward economic and financial factors.

In fact, in Q4 2022, interest rates jumped to the secondnd position in the list. Limited inventory was in the third position, but its score dropped 9 points quarter over quarter from 56% to 47%, a sign that inventory is improving but still a concern. Market conditions and political climate rounded out the top five.

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A multistate coalition of 35 attorneys general on Dec. 1 secured $1 million from CarMax for failing to disclose open safety recalls on their used vehicles to consumers before sales.

CarMax did not provide consumers with information about safety recalls on critical vehicle

make a purchase.

A multistate investigation found CarMax, a nationwide used car dealer, misled consumers by failing to disclose needed repairs on vehicles with open safety recalls. CarMax classified those vehicles as “safe” despite there being open

to protect consumers. Customers of used car dealerships will now be able to access information about any open safety recalls for any vehicles available for purchase.

Under the agreement, CarMax is required to provide digital links for vehicles advertised online and QR codes for vehicles available on their lots which will allow consumers to access this information as they shop.

In addition, CarMax will present customers with documentation on any open safety recalls and obtain their signature to confirm proper disclosure before presenting the with any sales paperwork.

The company will pay $1 million in penalties, of which about $54,000 will go to New York.

New Yorkers and ensure that consumers are aware of any safety recall before they start driving. As attorney general, I will continue to ensure that companies that bypass the law are held to account and that New Yorkers are protected.”

CarMax will continue to use the National Highway Traffic and Safety Administration’s vehicle identification number tool to provide important safety information, including open recalls, to consumers.

parts, such as brakes and fuel pumps, before selling vehicles.

The agreement will set a new industry standard for used car dealers to disclose open safety recalls to customers before they

Emery High Auto Team Scores in New Mexico

By Julie Johansen ETV News

Chandler Peacock, automotive instructor at Emery High School in Castle Dale, UT, took seven high school students to Farmington, NM, on Nov. 18 for an automotive competition.

Competing against 67 other high school students, three Spartans placed in the top 15. Kaylum Garrett took seventh, Shane Guymon earned 12th and Braxton Ward came in 14th.

Peacock remarked that his team scored more points than quite a few college students.

Other students attending the competition were Wyatt Gardner, Tryston Alton, Payton Thomas and Kanyon Allred

While traveling, the Spartans took the opportunity to stop in Gateway, CO, at the auto museum. There, they saw a one-of-a-kind Oldsmobile F88 and several other notable vehicles.

recalls for parts, including airbags and other critical safety features.

The agreement requires CarMax to stop these improper practices and changes overall industry standards in the used car market

“When someone buys a car, they need to know that it will keep them safe,” said New York Attorney General Letitia James, part of the multistate coalition. “CarMax put New Yorkers at risk by allowing drivers to get on the road without warning them that their newly purchased vehicles had open safety recalls. This agreement will protect

Joining New York’s attorney general in the agreement are the attorneys general of Alabama, Arizona, Arkansas, Colorado, Connecticut, Delaware, Florida, Georgia, Hawaii, Illinois, Iowa, Kansas, Kentucky, Louisiana, Massachusetts, Michigan, Minnesota, Mississippi, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, Tennessee, Texas, Utah, Virginia, Washington, West Virginia and Wisconsin.

Source: Office of New York Attorney General Letitia James

Credit: Shutterstock

As Luxury Share Grows, New-Vehicle Prices Hit Record High in November

New-vehicle inventory levels are improving, but prices remain elevated. According to data released Dec. 12 by Kelley Blue Book, a Cox Automotive company, the average transaction price (ATP) for a new vehicle in the U.S. in November hit a new record high of $48,681.

November prices rose 0.9% ($422) month over month from October and were up 4.4% ($2,250) from year-earlier levels.

According to Kelley Blue Book calculations, new-vehicle ATPs have been higher than the average manufacturer’s suggested retail price (MSRP), also known as the sticker price, since July 2021. Sales volumes in November were up year over year by more than 11%, but down from October. The elevated prices and high loan rates are likely putting downward pressure on sales.

“The transaction data from November clearly indicates that prices are showing no signs of coming down as we head into the holiday season,” said Rebecca Rydzewski, research manager of economic and industry insights

has increased more than average ATP year over year, indicating automakers are still building a richer mix of expensive models and fewer value vehicles.”

According to Cox Automotive estimates, new-vehicle inventory is steadily improving, though some brands have a noticeably larger supply than others.

“Incentives overall are still very low, but consumers who are flexible on make and model may be able to find a good deal at year-end sales events,” added Rydzewski.

Average Prices for Luxury Cars Increase More than $400 in November, Hit Record

Strong luxury vehicle sales have been a primary reason for overall elevated new-vehicle prices. Luxury vehicle share remains historically high, increasing to 18.2% of total sales in November from 17.8% in October. The high share of luxury sales helps to push the overall industry ATP higher. In November 2019, the luxury share of the U.S. market was 16.1%.

In November 2022, the average

luxury vehicles, although prices are trending closer to or below sticker prices in some luxury segments.

Porsche and Land Rover showed the most price strength in the luxury market, transacting between 2% to 6.4% over sticker price last month.

Luxury brands Alfa Romeo, Audi, BMW, Infiniti, Lincoln and Volvo showed the least price strength, selling 1% or more below MSRP in November.

Average Non-Luxury Car Prices Increase to Record High

The average price paid for a new non-luxury vehicle in November was $44,584—also a record and higher by $330 month over month. The previous record high was recorded in August. On average, car shoppers in the non-luxury segment paid $410 above sticker price, a slight increase from October.

Most non-luxury brands had stable pricing or declines in November. Honda and Kia showed the most price strength in the nonluxury market, transacting between 6% to 8% over sticker price in November. Meanwhile, Buick showed the least price strength, selling 2% or more below MSRP in November.

Electric Vehicle Prices Increased in November and Remained Up Compared to One Year Ago

The average price paid for a new EV increased in November by $1,172 (up 2%) compared to October and was up by 9% compared to a year ago in November 2021. The average new EV price was $65,041, according to Kelley Blue Book estimates, well above the industry average and aligning more with luxury prices versus mainstream prices.

Auto Incentives Offered by Manufacturers Remain at Historically Low Level

Incentives remained stable in November 2022 at 2.2% of the average transaction price. In November 2021, incentives averaged 4.1% of ATP. In November 2019, before the pandemic and when inventory was plentiful, the average incentive package was 10.6% of ATP, according to Kelley Blue Book estimates.

Luxury cars had the highest incentives in November at 4.8% of ATP. Meanwhile, vans, minivans and luxury full-size SUVs had the lowest incentives, all less than 1% of ATP.

Source: Kelley Blue Book

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Americans Will Pay 16% More For Car Insurance by the End of 2023

The average American driver will pay nearly $1,900 for car insurance in 2023, as insurance rates continue to rise across the country, according to the Insurify 2022 Auto Insurance Trends Report: 2022 in Review and What’s Ahead for 2023.

By the end of 2023, Americans will pay 16% more for car insurance than they did at the beginning of this year. Auto insurance rates increased by 9% throughout 2022 and will likely rise another 7% in 2023, with the average American spending $1,895 on auto insurance by year’s end.

Insurify’s report leverages more than 69 million car insurance rates from car insurance applications across the U.S. The final installment of a two-part series on car insurance trends in America, it forecasts insurance prices for 2023, details where costs rose the most in 2022, and surveys drivers on how their rates are changing and how they’re trying to save.

Coverage in 2022 cost the average driver $1,777 per year, a 9% increase from 2021 and a whopping 21% increase from

2020. Oregon, Maryland and Virginia saw the greatest price increases, with premiums rising by more than 25% in all three states.

California, meanwhile, saw car insurance prices fall 15% in 2022, in part due to an ongoing moratorium on rate increases since the start of the COVID-19

for American drivers in 2023,” said  Snejina Zacharia, Insurify’s CEO and founder. “Our annual data reflects the state of the insurance industry, and our new report projects that higher driving rates, more severe accidents, inflation’s impact on vehicle repairs and medical costs, and the potentially increased frequency of wildfires and hurricanes will continue to be the key factors contributing to rate increases next year.”

Key Findings from the Report

Credit: Shutterstock

pandemic. Some insurance providers and experts, however, argue that the moratorium is also limiting insurance availability in the state, according to Insurance Journal.

“Many of the factors that contributed to rate increases in 2022 will continue to be in play

The rising costs of vehicle repair and medical expenses, higher driving and accident rates, and the potential for more frequent natural disasters due to climate change are the biggest reasons costs will rise throughout 2023, according to Insurify’s panel of insurance experts.

Nearly half (47%) of drivers reported at least one increase in their auto insurance rates in 2022, and 19%—nearly one in five

drivers—even reported their rates increasing multiple times this year.

Drivers were half as likely to consider purchasing a hybrid or electric vehicle in November as they were in July. However, in November, more drivers considered switching their insurance provider and even dropping their coverage altogether than in July, despite the serious legal and financial risks of driving without insurance.

With prices potentially rising throughout 2023, Insurify’s panel of insurance experts offered advice for drivers looking to save on their car insurance premiums.

Finding a vehicle that matches your budget is key for  Dan Roccato, MBA, clinical professor of finance at the University of San Diego School of Business.

“Boring is better when it comes to saving money on auto insurance,” Roccato said. “Your heart wants a new convertible, but your wallet is happier with an older sedan.”

Source: Insurify

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Ford CEO Reveals 2 of 3 Ford Dealers Buy Into All-Electric Strategy

By Phoebe Wall Howard Detroit Free Press

Ford Motor Co. has secured commitments from two of every three dealers who plan to go all-in on selling electric vehicles, CEO Jim Farley revealed during an interview Dec. 5.

Of the estimated 3,000 Ford dealers in the U.S., 1,920 have enrolled in the voluntary Model e Program for the initial 2024 to 2026 period, the company confirmed to the Free Press.

Customers shopping for electric vehicles will soon see signage that identifies dealers as Model e Certified Elite or Model e Certified. This is significant because it also tells the public the location of fast chargers needed to “fuel up” electric vehicles.

Of those that enrolled:

• 1,659 chose to be Certified Elite with full sales and service capability

• 261 chose to be Certified with full service capability, limited sales and a lower investment cost.

Initially, Ford said its dealers needed to decide whether they wanted to pay an estimated $500,000 to

$1.2 million to install the charging infrastructure to achieve the special certification status. If dealers don’t have charging stations, they can’t service the electric vehicles. A second period of certification will take place in 2027, after Ford has begun releasing its new electric vehicle lineup.

The dollar figures provided were exceptionally conservative, the company has said.

The Model e Certified dealer will have one DC fast-charger starting Jan. 1, 2024, for public use, with two plugs. These dealerships will provide repair and get a limited supply of electric vehicles to sell. The Model e Certified Elite dealer will have two DC fast-chargers for public use and provide full service with access to a full inventory for customer purchase.

“We’re betting on the dealers,” Farley told reporters in September. “We’re not going to direct (them). But we need to specialize. … The main message I have for the dealers, which I’ve never said before, because I never believed it was true, is that you could be the most valuable franchise in our industry. But you have to pick, just like we’re betting.”

He and members of his executive team met with reporters between dealer meetings at The Bellagio in Las Vegas, immediately after breaking the news to many of its dealers in the U.S.

Dealers who declined to enroll for 2024 to 2026 will have another opportunity to enroll in 2025.

Super Duty trucks, which have internal combustion engines (ICE), continue to be a key revenue source for Ford. The ICE Age will remain for years to come, even as the industry evolves, Farley has said.

Alabama Goes Electric

Eddie Stivers, president of Stivers Ford, AL, told the Free Press on Dec. 5 that both his dealerships in Birmingham and Montgomery have committed to Certified Elite status because the state is enthusiastically embracing electric vehicles.

“Birmingham is one of the fastest growing EV registration cities,” he said, and the company is building an enormous new dealership facility. In Montgomery, the company primarily serves government and other fleet clients.

When asked about dealers in New York and Illinois that have filed lawsuits challenging the way the

company is unrolling its electric strategy, Stivers said he couldn’t speak to specifics.

“I didn’t find the Ford process to have any pressure associated with it,” he said, as someone who sells 10 different brands.

No other company has worked with its dealers as intensely as Ford, Stivers said. “Communication was second to none. They even went around and engaged, I think, 400 dealers. That’s 15% of the dealer body. I’m just really pleased Ford has been so deliberate about how they’re going to market ... It’s going to be a direct benefit to our consumers.”

He said his third-generation business has more than 400 employees, and being on “this journey” is a time of change for all. He said the investment is well above Ford’s minimum infrastructure requirements, which still fall below Ford’s cost estimate and come in below $500,000.

“We are very excited about electrification. We’ve decided to build out our infrastructure at an exponentially higher level than Ford has requested of us,” Stivers said, still waiting to learn electric utility costs.

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Hertz To Pay $168M To Settle False Rental Car Theft Claims

Hertz Global Holdings, Inc. on Dec. 5 announced the settlement of 364 pending claims brought against the company by customers falsely accused of stealing their rented cars.

The company will pay approximately $168 million by year-end to resolve these disputes, bringing resolution to more than 95% of its pending theft reporting claims.

company that puts the customer first. In resolving these claims, we are holding ourselves to that objective,” said Stephen Scherr, CEO of Hertz. “While we will not always be perfect, the professionals at Hertz will continue to work every day to provide best-in-class service to the tens of millions of people we serve each year.

“Moving forward, it is our intention to reshape the future of our company through electrification, shared mobility and a great digital-first customer experience.”

Hertz does not expect the resolution of these claims to have a material impact on its capital allocation plans for the balance of 2022 and 2023.

The company believes it will recover a meaningful portion of the settlement amount from its insurance carriers.

“As I have said since joining Hertz earlier this year, my intention is to lead a

Source: Hertz Global Holdings, Inc.

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