Tucson, AZ, Auto Body Shop Accused of Taking Customer’s Money, Not Completing Repair Enterprise Holdings, through the Enterprise Holdings Foundation, on July 21 announced a new partner ship with Collin College Technical Campus in Allen, TX, to support the growth and expansion of its indus try-leading Collision Engineering Program. active in five schools across the U.S., the program is de signed in collaboration with the automotive industry and encourag es schools and industry to work to gether to facilitate lifelong learning for the future leaders of the collision industry. a defined two-year ap prenticeship model, students receive real-world experience by working alongside industry experts while also earning their associate degree. This unique model provides students by Chorus Nylander, KVOA News
See Data for Sale, Page 22 See SEMA Show, Page 24
Aaron Schulenburg, executive director of the Society of Collision Repair Specialists (SCRS), said the company contacted him, after speak ing with one of SCRS’s state affili ate groups, to see if SCRS might be interested in acquiring data it has on recently-written collision repair quotes.The company, which Schulen burg did not identify by name, told him the information could be used by SCRS member shops to contact consumers who received a recent es timate to say, “Hey, I know you’ve gotten a recent quote, and our busi ness could do the work for you.” Schulenburg asked what type of information was available. The company told him, “through our data aggregation partners and pro
SEMA Show attendees can learn about current and future trends, proven business strategies and new opportunities from industry leaders and experts as part of the 2022 SEMA Show Education Program.
The ongoing discussion about auto body shop data privacy at the quar terly Collision Industry Conference (CIC) meetings took a new turn this summer when an association lead er described what a data aggregator company had recently offered to sell to his organization.
Now
SEMA Show to Feature Educational Program Focused on Personal and Professional Development
A Tucson, AZ, man told the News 4 Tucson Investigators he brought his truck to Action Paint and Body on Stone near Ft. Lowell for repairs, but said no work was done but the busi ness cashed the check he gave them.
Dozens of industry leaders and experts will take the stage at the 2022 SEMA Show Education Program, where attendees will have the opportunity to learn about current and future trends, proven business strategies and new opportunities while at the annual event taking place in November in Las Vegas.
AZ / AR / CO / LA / NM / OK / TX / UT SOUTHWEST EDITIO N YEARS40 AUTOBOD YNEWS.C OM Vol. 40 / Issue 9 / September 2022 EPRESORTEDSTANDARDU.S.POSTAG AIDP PERMIT CA8#28ANAHEIM, P.O.BOX1516,CARLSBAD,CA92018 ChangeServiceRequested
Page 20See Industry-Leading, Page 18
New this year are four sessions focused on challenges and opportunities associated with Diversity, Equity, and Inclusion (DEI) in the workplace. The first DEI session, “Diversity and Inclusion: How You Can Advance Equal Opportunity in Your Workplace,”
Company Says it Has Recent Auto Body Shop Estimate Data for Sale by John Yoswick
Industry-Leading Collision Engineering Program Expands to Texas School
See Taking Customer’s Money
Through
“I thought it was going to be a good, honest, trustworthy man to do business with,” Beard said.
Beginning Oct. 31 the day before the official opening of the four-day SEMA Show the 2022 SEMA Show Education Program will include more than 70 free and premium sessions within 14 tracks. Showgoers may choose individual sessions across different tracks, mixing and matching the offerings to create a personalized agenda that meets one’s individual needs.
Brandon Beard said he crashed his truck in December 2021 and re ceived an unendorsed $5,752 check from his insurance company. He said Action Paint and Body’s own er, Larry Hardman, offered him a good deal and told him he’s a veter an and works on Tucson police ve hicles. Impressed, he thought Hard man seemed like the right choice.
News 4 Tucson Investigators checked with the City of Tucson and were told no city vehicles have been sent to Action Paint and Body. Beard said Hardman told him to leave the check to hold his place in line for repairs, so he did. He said he didn’t hear from Hardman again for two months.“Itwas about two months lat ,
“The Education Program is one of the SEMA Show’s key pillars, and it’s always been highly rated by participants,” said Pamela Brown-Matthis, SEMA director of education. “We challenged ourselves and pushed to make the program better than ever. We focused heavily on bringing in elite subject matter experts and high-profile industry leaders. SEMA Show attendees are encouraged to take advantage of the opportunity to hear from industry experts while at the show.”
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AUTOBODY www.autobodynews.com ltedesco@autobodynews.com800-699-8251 autobodynews.com / SEPTEMBER 2022 AUTOBODY NEWS 3 CONTENTS REGIONAL Auto Dealer Shot Dead While Repossessing Loaner Jeep 6 Industry-Leading Collision Engineering Program Expands to Texas School 1 It’s All in the Family for the Royers at CARSTAR Little Elm in Texas 10 SEMA Praises Latest Restoration Efforts at Bonneville Salt Flats 16 Tesla Plans to Expand Gigafactory Texas, Filings Show 10 Texas Collision Repair Student Has a Passion for Automotive Refinishing 14 TSTC Auto Collision Students Look Forward to the Future 6 Tucson, AZ, Auto Body Shop Accused of Taking Customer’s Money, Not Completing Repair 1 COLUMNISTS Anderson - Don’t Let Higher Sales Take Your Eye Off the Ball 25 Attanasio - Forward-Thinking Program Creating Great Auto Body Techs of the Future 42 Attanasio - How is Your Auto Body Shop Dealing with the Great Resignation? 34 Attanasio - Mike’s Auto Body Gave Away 100 Cars in 21 Years, Changing Countless Lives 45 Phillips - How to Profit from ADAS Services and Calibration—It’s Not Just About the Targets 26 Phillips - Lemonade to Use Mitchell’s Claim Solutions for Newest Product ..................... 50 Phillips - OEM Roundtable Working to Improve Quality of Collision Repair 38 Phillips - Repairify’s New Partnership with ATG Will Provide Industry with Advanced Diagnostic Training 44 Phillips - Technician/Painter Recovering from Severe Burns Recognized During 11th Annual CIF Gala 46 Strandberg - Build Your Collision Repair Business with a Buyer in Mind 36 Yoswick - Gerber Collision CEO Talks Parts, Personnel Challenges 32 NATIONAL 3M, CREF Donate Products to 300 Schools 54 AirPro Diagnostics, CCC Partner 48 Appeals Court Rejects GM’s Attempt to Overturn FCA Racketeering Lawsuit Ruling 35 Audi, VW Vehicles Recalled Airbags 18 CIECA Forms AI Committee 24 Collision Repair Association Conducting Study of Blend Time Formula 48 Company Says it Has Recent Auto Body Shop Estimate Data for Sale 1 CREF Invites Collision Industry to Fall 2022 High School & College Transportation Student Career Fairs 54 CREF Raises $100,000 at Golf Fundraiser 20 Ford Recalls Maverick Trucks Over Side Curtain Airbags 15 Hyundai Gets $19.2 Million Penalty for Tarnishing Millions of Customer Credit Reports 52 Kia Recalls 258,000 Optimas Following Injury Lawsuit 20 Lightning Strikes Across America: Customer Deliveries Now Stretch Across All 50 U.S. States 4 Lordstown Reaffirms Endurance Pickup Production for Q3 4 Lucid Cuts Production Goals by 50% Once Again 40 Rivian Amazon Vans Delivered 430K-Plus Packages During Pilot Program 52 SEMA Show to Feature Educational Program Focused on Personal and Professional Development 1 Tesla Cybertruck Prices, Specs to Change, Probably Be Worth It 16 The Gas Price Limbo: How Low Will It Go? 15 TikTok’s Latest ‘Kia Challenge’ Encourages Users to Steal Cars 40 YANG Announces TopGolf Fundraiser 4 ADVERTISERSOFINDEX Publisher & Editor: Jeremy Hayhurst General Manager: Barbara Davies Contributing Writers: John Yoswick, Janet Chaney, Toby Chess, Ed Attanasio, Stacey Phillips Advertising Sales: Joe Momber, Norman Morano, (800) Office699-8251Manager: Louise Tedesco Digital Marketing Manager: Bryan Malinski Art Director: Rodolfo Garcia Graphic Designer: Vicki Sitarz Senior Editor: Abby Andrews Accounting & HR Manager: Heather Priddy Permissions Editor: Randi Scholtes Office Assistant: Dianne Pray Serving Texas, Oklahoma, Louisiana, New Mexico, Arkansas, Colorado, Arizona, Utah and adjacent metro areas. Autobody News is a monthly publication for the autobody industry. Permission to reproduce in any form the material published in Autobody News must be obtained in writing from the publisher. ©2022 Adamantine Media LLC. Autobody News P.O. Box Carlsbad,1516CA92018 (800) 699-8251 (760) 603-3229 Fax www.autobodynews.com editor@autobodynews.com American Icon Automotive Finishes 22 Audi Wholesale Parts Dealers 55 Auto Data Labels 56 Axalta Coating Systems 5 BendPak 19 BMW Wholesale Parts Dealers 48 Bob Utter Kia 34 Car-O-Liner 21 Car-Part.com 24 Carworx Distribution, Inc 27 Certified Automotive Parts Association 20 Chevyland 40 Christopher’s Dodge-Ram 41 Classifieds 54 Dominion Sure Seal, Ltd 14 Eagle Abrasives 23 Emich Chevrolet 25, 41 Equalizer Auto Glass Tools 10 Fisher Acura 41 Fisher Honda 41 Flatirons Subaru 41 Ford Wholesale Parts Dealers 51 Fowler Honda 42 Freeman Mazda 38 Gebhardt BMW 41 GM Wholesale Parts Dealers 49 Honda-Acura Wholesale Parts Dealers 28-29 Horne Kia 26 Hyundai Wholesale Parts Dealers 52 Industrial Finishes and Systems 43 Kia Motors Wholesale Parts Dealers 53 Larry H. Miller Ford Mesa 36 Launch Tech USA 37 LKQ Corporation 39 Mac Haik Ford-Lincoln 47 Mazda Wholesale Parts Dealers 50 Mitsubishi Wholesale Parts 46 MOPAR Wholesale Parts Dealers 33 NOROO Paint & Coatings 11 North Freeway Hyundai 30 Northside Chevrolet 35 Part of the Club 41 Peak Kia 41 Platinum Auto Trends 6 PPG 17 Santa Fe Kia 42 SATA Dan-Am Company 7 Schmelz Countryside 41 Schomp Mazda 34 Scoggin-Dickey Parts Center 8-9 SEMA Trade Show 31 Shoot Suit 15 Spanesi Americas 2 Steck Manufacturing Company 32 Stevinson Toyota West 41 Subaru Wholesale Parts Dealers 44 Sunmight USA 12-13 Symach 16 Toyota of Laredo 18 Toyota Wholesale Parts Dealers 45 Volkswagen Wholesale Parts Dealers 48
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“In Q2, we made signif icant progress towards our plan to launch the Endurance in Q3 of 2022 and begin sales in Q4. We look forward to getting the Endurance into customers’ hands, as we think they are going to love it,”
Lordstown Reaffirms Endurance Pickup Production for Q3
truck capital of America and California the EV capital of America lead the way with the highest number of F-150 Lightning deliveries through late July. Early customers have discov ered F-150 Lightning can handle a variety of needs, regardless of where they are located.
YANG
The Young Auto Care Network Group (YANG), an Auto Care As sociation community of young in dustry professionals, is partnering with the Automotive Aftermarket Charitable Foundation (AACF) to raise support for the foundation through a nationwide TopGolf event Sept. 8. In continuing its ef fort to provide support to members of the auto care industry, YANG is proud to once again partner with AACF to bring the auto care com munity together while raising funds that will provide resources, guid ance, financial support and more to those in need. Six major TopGolf locations across the country will host events for the fundraiser, with the support of industry sponsors: Atlanta, GA, Midtown location; Denver, CO, Thornton location; Detroit, MI, Auburn Hills location; Houston, TX, Katy location; Oma ha, NE; and San Antonio, TX Contact Danielle King at danielle.king@autocare.org for more
Take for instance
“This truck is a workhorse. We have driven more than 3,000 miles already and towed and carried hundreds of pounds of concrete in the frunk,” — Emre Gol by Joey Klender, Teslarati Lordstown Motors reaffirmed its plans to start production of the En durance all-electric pickup during the third quarter of 2022, while re porting its earnings for Q2 in early
Jeff and Tammy Head, owners of both an F-150 and now an F-150 Lightning, who have pri marily used their new electric truck to tow a boat from Anchorage to Kenai River, about a three-hour drive, for salmon fishing.
Ford’s newest truck is winning EV fans. Nearly 80% of early reser vation holders said in a survey that F-150 Lightning will be the first full EV in their household.
TexasHawaii.the
“And the guy in me likes having the baddest truck on the planet,” Jeff Head added. Among the most popular and most-photographed features of the F-150 Lightning so far is the Mega Power Frunk. Owners are using the 400 liters of space1 to store gear and are taking advantage of the 2.4 kW of Pro Power Onboard in the frunk to help power their campsite or charge their power tools while driving.“This truck is a workhorse. We have driven more than 3,000 miles already and towed and carried hun dreds of pounds of concrete in the frunk,” said Emre Gol of Texas, who uses his F-150 Lightning Lar iat pickup for work at his kitchen and bathroom remodeling business. Recently, he helped his neigh bor’s wife, who was away from home with only six miles of charge left on her electric sedan’s battery. Gol connected his F-150 Lightning with the sedan’s charging adapt er and provided enough energy to safely get her back home.
“The Lightning is the best thing I have ever purchased,” said Chris Ashley, a resident of Maryland and a first-time electric vehicle buyer. “With this truck, I can enhance my love of tailgating while at the same time play a small role in creating a better planet for my children.”Ashleyhas contemplated pur chasing an EV for the past couple of years before his wife, Emily, convinced him to buy the F-150 Lightning.Fordhas sold more than 4,400 F-150 Lightning electric trucks in the U.S. and Canada (YTD).
“From the time we watched it at the reveal, we knew that we wanted it,” Tam my Head said. “We had no doubt that this truck will have trademark Ford quality which gave us the confidence to transition to an electric vehicle.”
That was quick lightning quick. In just two months, Ford has delivered electric F-150 Light ning trucks to customers in all 50 U.S. states, from the shores of the Kenai River in Alaska to Houston and even
Source: Ford Lightning Strikes Across America: Customer Deliveries Now Stretch Across All 50 U.S. States
TopGolfAnnouncesFundraiser
August.Inthe company’s Q2 Sharehold er Deck, it listed several outlooks for the future, as Lordstown has struggled to begin production of the pickup. Struggling with cash flow and having trouble keeping its doors open, Lordstown formed a joint venture with Foxconn, with the au tomaker becoming the company’s primary development partner for EV development in North America. Lordstown expects Q3 to see the start of commercial production, while deliveries should begin in Q4, it said. However, the company only expects to produce around 500 units through early 2023. “In Q2, we made significant progress towards our plan to launch the En durance in Q3 of 2022 and begin sales in Q4. We look forward to getting the Endurance into customers’ hands, as we think they are going to love it,” said Edward Hightower, CEO of Lordstown Motors.Hightower also hinted that Lordstown and Fox conn’s first project as a joint venture is currently undergoing “pre-devel opment work.” In terms of financials, Lord stown CFO Adam Kroll noted the automaker will need to raise more money to support the 500-unit pro duction goal. However, Lordstown only requires between $50 million and $75 million to accomplish this, a substantial reduction from the $150 million it said it would need earlier this year.Lordstown reported an operating profit for the first time in its history, but it did not come from the sale of any vehicles, obviously. Instead, Fox conn’s acquisition of the company’s Ohio production facility is where the realized gains came from.
— Edward Hightower
Source:information.Auto Care Associ ation
TSTC Collision Students Look Forward to the Future
The projected employment na tionwide of automotive body and re lated repairers by 2030 is more than 161,000, according to the labor sta tistics bureau.
Espy allegedly walked up to El hindawi’s Dodge and shot through the driver’s window several times. Then he jumped into a Volkswa gen a woman was driving and they drove out of the parking lot. After that, the dealership em ployee stopped in the street to call Elhindawi and see if he was OK. Then the VW pulled up, Espy al legedly got out, pointing a gun at the employee and saying he knew the employee worked for Salem Auto. The employee said Espy de manded the keys, so he complied, begged to not be shot and got out of theUsingJeep.some quick thinking, that employee snapped some photos of the man and woman, which helped police track down Espy as well as 24-year-old Quyanna Massie. Elhindawi was taken to the hospital but later died. Espy was initially charged with aggravated assault with a deadly weapon and aggravated robbery, but Elhinda wi’s death means he probably will be facing a murder charge. Massie is facing a count of aggravated rob bery.
One of the skills Texas State Technical College’s auto collision and management technology students learn in classes is welding. Credit: Courtesy of TSTC by Steven Symes, Motorious A car theft led to the death of a car dealership owner in Arlington, TX, after he tried to repossess a loaner Jeep Grand Cherokee from a cus tomer.According to a local news report, 31-year-old Brian Espy bought a BMW sedan in April from Salem Autos in Arlington. He took it back to the dealership for ser vice and was given a Jeep Grand Cherokee as loaner so he could get around. When the BMW was fixed, Espy’s mother picked it up, but Espy didn’t return the loaner. On May 16, Salem Autos owner Adel Salem Elhindawi and one of his employees were able to track the missing Jeep to some apartments in Arlington. They drove Elhindawi’s Dodge Charger and took an extra key to go get what was lawfully the company’s property.The unnamed employee used the extra key to get into the Grand Cherokee and drove the SUV to ward the apartment parking lot exit.
Auto Dealer Shot Dead While Repossessing Loaner
Jacob Pevia hears about it when he visits auto collision and repair shops of all sizes in Texas: more workers are needed.Pevia, an instructor in Texas State Technical College’s auto col lision and management technology program in Waco, TX, is also a parttime instructor for I-CAR. Part of that role involves leading hands-on events for auto collision and repair workers.“With every one of them, they find out I work at TSTC and they ask if we have students from their area,” he said.Pevia said there is a need for workers particularly on the collision side of auto repair. “There needs to be more expo sure about the technology,” he said. “A lot of kids don’t think about it.” Texas had about 11,400 auto motive body and related repairers making an annual mean wage of $50,940 as of May 2021, according to the U.S. Bureau of Labor Sta tistics. The Dallas-Fort Worth and Houston metropolitan areas have the largest concentration of workers in the state, according to the agency.
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Hayden Lipscomb, of Lockhart, TX, is pursuing a certificate of completion in auto collision repair and is scheduled to graduate next spring.“I love it,” Lipscomb said. “It’s probably the best thing I’m good at.” Lipscomb said he enjoys the real-world applications of his training at TSTC. “It’s a lot of fun,” he said. “Ev ery day I come to class and learn something new.” He said a can-do attitude goes a long way in the program. He add ed that doing homework and asking questions can help students succeed in theAfterprogram.graduation, he wants to work at Tesla. “I won’t have trouble finding a job because I came to TSTC,” Lip scomb said. TSTC offers an associate’s degree in auto collision and man agement technology-repair special ization co-op, auto collision and management technology-repair spe cialization and Auto collision and management technology-refinishing specialization, along with certificates of completion auto collision refin ishing and auto collision repair and an occupational skills achievement award in basic auto collision. Registration for the fall semes ter is underway. For more informa tion, go to Source:tstc.edu.TSTC
Auto
Dylan Noon, of Burleson, TX, is working on two associate’s de grees in auto collision and manage ment technology, one each specializ ing in refinishing and repair. One of his favorite lessons involved sheet metal fabrication, during which he learned how to make a quarter panel out of a flat piece of metal. “It helps with the industry,” he said. “They need more technicians in collision and refinishing. We need more people to fix them (ve hicles).”Noon has been around cars, primarily hot rods, since he was 14. After grad uation, he wants to work in a restoration shop focusing on hot rods.
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“A decision was made by own ership to sell the business and John and I decided to open up our own CARSTAR in Little Elm, TX. We purchased an independent collision repair shop in Little Elm that had been there for 20 years. Our son had expressed interest in starting a busi ness and this is one that we had expe rienceRoyerwith.”said CARSTAR has been a great resource and partner along the way.“We set goals and started build ing our business,” she said. “We worked closely with the CARSTAR team along the way. It has been quite a journey with the timing of when we joined, but we were still able to hit our three-year goals. We didn’t ex actly plan the way it would happen, but we are excited to have our own successful small Establishingbusiness.”clearroles and re sponsibilities is essential for a work ing family business, said Royer.
Gigafactory Texas is set to be Tesla’s most complete manu facturing facility. Not only will it build Tesla’s most recent and ad vanced vehicles, but it will also produce the cells that make them the most advanced vehicles, the 4680 cell. It’s a massive facility, three times the size of the Penta gon. It is also the second-largest building in the world by volume.
“I’m the bookkeeper and help in all areas as needed on a daily ba sis,” said Royer. “John acts as the general manager and oversees the production process, KPIs, works with CARSTAR on a variety of franchise issues and does the hiring. After working at Enterprise out of college, our son Seth has become a service writer and plays an import ant role in helping to manage our business.“There have been surprising ly few issues from a family stand point,” she said. “We respect each other’s roles that are well defined and trust that each of us is doing our work. It has been rewarding, as we enjoy helping people get their vehi cles repaired. Based on Google Busi ness Reviews, we pride ourselves on being the highest rated shop in North Texas with a 4.9 (out of five) star rat ing. “On top of that, our son just got married this past weekend and has lived with us since the pandemic be gan. Even though we all live togeth er and work together it has been as good as we had hoped.”
When you own a family business and the entire family works there, every day can feel like the set of “All in the Family.”For the Royer family, owners of CARSTAR Little Elm in Little Elm, TX, working together is a celebra tion of their passion for performance and commitment to their customers.
“One
respect.”Royergrew
CARSTAR
Tesla has been delivering Model Ys from Gigafactory Texas since the company’s Cyber Rodeo event in early April.
Royer offered some advice for families who want to start a business together.“We have found success by not getting in each other’s way,” she not ed. “We get together frequently to discuss challenging issues but have to remind ourselves that iron sharp ens iron. We respect the differences in ourselves and our roles and do our best to come up with solutions that can satisfy all of us. Defined roles are important, but also don’t bring work home with you. That doesn’t mean you can’t work at home as we frequently do, but it means the roles we play at the shop are left there at the end of the day and we are family at home again.”
Visit CARSTAR.com for more infor Source:mation.
It’s All in the Family for the Royers at CARSTAR Little Elm in Texas by Joey Klender, Teslarati Tesla is planning to expand Giga factory Texas, its newest electric vehicle production plant located just outside Austin city Limits, fil ings Teslashow. is planning to build on a 68.11-acre plot of land located ad jacent to the factory’s main prop erty, with plans for “industrial use facilities with associated improve ments,” the filings said. First reported by the Austin Business Journal, the project is list ed as a “production support area.” Not many other details are known currently, as the filings show Tesla is still working through the approv al process.Tesla has been purchasing ad ditional land, submitting plans for expansion and working to broaden Gigafactory Texas and its entire footprint. In late June, Tesla filed to expand Gigafactory Texas by 500,000 square feet, working on expanding General Assembly 2 and 3. This followed February fil ings that showed a 220,000-square foot warehouse was planned on site, with construction beginning in June, with a BESS system to sup port energy generation and storage.
Karla Royer, co-owner of CARSTAR Little Elm, offered her thoughts on her family’s approach to celebrating their family every day. of the biggest benefits of working in a family business is the sense of accomplishing something together,” said Royer. “Building a family business is working together on a plan for the future. We trust our managers and employees, but there is something special about working with family members that you trust and up in an oil and gas service business owned by her par ents, and has always enjoyed being in a family business. She and her husband John started in the colli sion repair industry in 2013, when a business associate of John and a fam ily friend called him to ask for help turning around a collision facility in which he had invested. “One of the first steps they took was joining CARSTAR,” said Royer. “CARSTAR provided the blueprint on how to operate a shop even though John had no previous experience in the industry. The shop grew over the years, and after my kids had graduat ed from college, I started working at the shop in production and front-end support. John had oversight of the business and we worked together.
Tesla Plans to Expand Gigafactory Texas, Filings
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The program’s courses are giv ing Cuevas a well-rounded educa tion. “The final outcome of my paint ing gives me great satisfaction,” he said. “My program experience has been incredible. For example, the course collision repair estimating is stimulating because I learn more about the business side.”
paint the roof on a vehicle in the au tomotive shop. Then I had to think of various ways to complete the task while being safe. I had to use a step ladder to keep my balance.”
Prior to enrolling at TSTC, Cue vas earned a certificate of completion in auto body repair from another ed ucational institution.
“I accepted an auto body job, but then I struggled,” he said. “I did program in December and would like to return to TSTC someday, but not as a student.“Iwould like to return to TSTC as an auto collision instructor,” he said. “I want to share my passion for the industry.”Automotive body and related repairers can make a yearly median salary of $46,390 in Texas, accord ing to onetonline.org. The number of these jobs in the state is expected to increase 11% by 2028.
TSTC offers an associate of ap plied science degree in auto collision and management technology, with
Texas Collision Repair Student Has a Passion for Automotive Refinishing
Artistry. A passion for perfection. The ability to restore a damaged ve hicle to showroom condition. All are sought-after attributes found in the best automotive refinishers. And Texas State Technical Col lege student Edrick Cuevas wants to be one of the best. The Port Isabel, TX, resident possesses an impressive talent for automotive refinishing that he devel oped at a young age. He is building on that skill in the auto collision and management tech nology—refinishing specialization program at TSTC.
According to Ford, there are no crash or injury reports relating to theFordairbags.Maverick recall letters will be mailed Sept. 22, and deal erships will replace both front side curtain airbag modules. Ford Maverick owners may contact Ford at 866-436-7332 and ask about recall number 22C20.
Additional tests conducted by Ford on 2022 Maverick trucks didn’t help engineers determine the root cause of the airbag problems.
Ford Recalls Maverick Trucks Over Side Curtain
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by Andrew Gross, AAA
A Maverick recall involves about 65,000 trucks with side cur tain airbags that may fail.
by David A. Wood, CarComplaints.com
Thestandards.National
The national average for a gal lon of regular gas fell 10 cents in the previous week to $3.95 as of Aug. 15, due primarily to stable oil prices and fewer drivers than usual fueling up. “Falling pump prices may eventually lead to more drivers hitting the road again,” said An drew Gross, AAA spokesperson. “But that hasn’t happened yet. Instead, many drivers are waiting for prices to fall further before reverting to their typical driving habits.”AAA found drivers are mak ing significant changes to cope with high pump prices. In a re cent survey, almost two-thirds of U.S. adults have changed their driving habits or lifestyle since March. Drivers’ top two changes to offset high gas prices are driv ing less and combining errands. According to data from the Energy Information Administra tion (EIA), gas demand rose from 8.54 million b/d to 9.12 million b/d. However, the rate is 307,000 b/d lower than last year. Also, to tal domestic gasoline stocks de creased by 5 million bbl to 220.3 millionAlthoughbbl. gasoline demand has risen and supplies have tight ened, easing oil prices have helped lower pump prices. If oil prices edge lower, drivers will likely see falling pump prices.
Ford
Source:
The Aug. 15 national average of $3.95 is 62 cents less than a month ago, but 77 cents more than a yearTheago.nation’s top 10 largest weekly decreases: Maine (-19 cents), Colorado (-18 cents), West Virginia (-16 cents), Arizona (-15 cents), Il linois (-15 cents), New Mexico (-14 cents), Florida (-13 cents), Nebraska (-13 cents), Arkansas (-13 cents) and Kansas (-13 cents). The nation’s top 10 least ex pensive markets: Texas ($3.45), Ar kansas ($3.47), Tennessee ($3.50), Oklahoma ($3.50), South Carolina ($3.50), Georgia ($3.51), Missis sippi ($3.52), Kansas ($3.53), Mis souri ($3.53) and Alabama ($3.54).
Although Ford is still investi gating the root cause of the prob lem, the automaker does know the trucks are in violation of federal safety Highway Traf fic Safety Administration con tacted Ford in June following a compliance audit on a 2022 Ford Maverick.“The displacement results for the front lower primary target was 111.9 mm which exceeds the federal regulation of 100 mm,” the NHTSA said. “Ford’s certification test from December 2020 indi cates a displacement of 82.5–88.4 mm which meets the regulation of 100 mm and the Ford Acceptance Criteria (FAC) of 93.1 m.”
AAA The Gas Price Limbo: How Low Will It Go?
“But what I can say is that the Cybertruck will be one hell of a product. It’s gonna be like a damn fine machine,” he said. Cybertruck Prices, Specs to Change, Probably
Tesla
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The mine operator began pumping the processed salt back onto Bon neville in 1997, but the Restore Bonneville program will help ad dress salt losses that occurred be fore 1997 when the potash project was operated by previous compa nies. The racing venue was more than 13 miles in length in the 1960s but is now 8 miles or less. Last year, nearly $1 million in state and federal funds were released to restore the Bonneville Salt Flats, funding the installation of scientific equipment to monitor the success of the pumping program and a new well to help prepare the salt brine. SEMA and Save the Salt are pursuing addi tional government funding in 2022 and 2023 to save Bonneville.
by Maria Merano, Teslarati Tesla CEO Elon Musk admitted at the 2022 Annual Meeting of Stock holders that Cybertruck prices will change. However, a lot has changed since the cyberpunk truck’s unveil ing. Tesla might make the price change worth it. The all-electric pickup truck was unveiled in 2019, before the pandemic. Prices have gone up across the board, so it wouldn’t be surprising if the price of the Cy bertruck went up as well. Tesla has increased the price of its other vehi cles as“Cybertruckwell. pricing, it was un veiled in 2019, and the reservation was $99,” Musk reminded everyone at the meeting. “A lot has changed since then, so the specs and the pric ing will be different. I hate to give sort of a little bit of bad news. But I think there’s no way to sort of an ticipate the inflation that we’ve seen and the various issues.”
Salt Flats in northwestern Utah is the densely packed salt remnants of an ancient lakebed formed over thousands of years. It is a unique stage set for
While the bulk of the restoration funding will come from federal and state appropriations, the repairs to the Salduro Loop dike were paid for by the Save the Salt Foundation. Fi nancial contributions from the racing community are gratefully accepted at www.savethesalt.org, a nonprofit or Source:ganization.SEMA Restoration Efforts at Bonneville Salt Flats
The Specialty Equipment Market Association (SEMA) applauded the racing community’s repairs to the Salduro Loop dike as part of joint efforts to restore the Bonneville Salt Flats.Two large breaches to the dike were repaired so that no salt brine pumped onto Bonneville during the winter months will inadvertently flow into the Salduro Loop instead of onto the racing venue. The Salduro Loop dike was cre ated in 1917 to separate a large swath of private land from the federal lands where racing and other recreational activities occur. The private land was available for potash mining until I-80 was constructed in 1972. The two breaches were made at the request of the racing community to allow vehicles to transit the Salduro Loop from the western to the eastern side of Bonneville.Thelarger Restore Bonneville initiative is a collaboration by SEMA and the Save the Salt Coalition—a collection of companies, organiza tions, individuals and land speed racing teams—and the U.S. Bureau of Land Management (BLM), Utah Department of Natural Resources (DNR) and its Utah Geological Sur vey (UGS) division, and Intrepid Potash, Inc. The goal is to increase the amount of salt deposited onto Bonneville during the winter pump ing season.TheBonneville
The Salduro Loop dike at the Bonneville Salt Flats sep arates private land from the federal land where racing and other recreational activities occur. Two breaches in the dike were repaired by the Save the Salt Foundation to stop salt brine pumped onto Bonneville during the winter months from inadvertently flowing into the Salduro Loop
SEMA Praises Latest
Initially, the Cybertruck was available in three trims with start ing prices ranging from $39,900 for the single-motor RWD version to $69,900 for the tri-motor AWD. Even though Tesla has had a lot on its plate with the pandemic, supply chain issues and inflation, it has continued to refine the Cy bertruck’s design since 2019. In June, Musk confirmed Tesla had finalized the design. At the Q4 2021 earnings call, he said Tesla added a lot of new technology to the Cy bertruck. Musk hinted that striking a balance between the Cybertruck’s new technology and affordability would decide its final updated price.
“I worry more about like how do we the Cybertruck affordable de spite having awesome technology. That’s the thing that will really set the rate,” he said in Q4 2021.
In June, at the Shareholders Meeting, Musk said Cybertruck production is on track for mid-2023. Musk assured everyone the Cybertruck is still a mind-blowing EV pickup truck.
movies and commercials, and also possesses rare physical qualities that make it the perfect venue for land speed racing. Since 1914, hundreds of land speed records have been set and broken in a variety of automo tive and motorcycle classes. Speed Week, the marquee event at Bonneville, began in 1949 as scores of racers and thou sands of spectators descend on Bonneville in the quest for Bonnevillerecords. is also a cru cial natural resource for pot ash used primarily in fertil izers. To obtain potash, salt brine is collected in large solar evaporation ponds from which potash is sep arated out and processed. The remaining salt is stored and may then be pumped on Bonneville as salt brine. Beginning in the 1960s, the BLM issued leases to the north of I-80, where motor sports racing and other recreational activities take place, allowing salt brine to be collected in open ditches for commercial potash processing.
How Waterborne Technology Can Improve Cycle Time Performance
The number of color coats required to make a refinish repair is one primary consideration for evaluating the throughput performance of a refinish paint system. Yet, as most know, the most accurate way to vet a system’s productivity is to evaluate the entire refinish process from color identification, right on through to the final clearcoat. As example, PPG’s waterborne refinish system incorpo rates a host of features designed to speed cycle time performance.
Performance
This fast blend process is aided by a very thin film build, enabling the basecoat to dry fast. Only 2-3 minutes flash time is needed between coats and the clearcoat can be applied in 10-15 minutes. The system’s EN-V® Series clearcoat line offers fast bake times as short as 10 minutes.
To ensure color accuracy, the basecoat’s latex particles orient metallic flakes smoothly to accurately match the color travel from face to flop. Painters won’t find any evidence of mottling or halos around the repair, which can appear using conventional basecoats. Any dirt or specks can be easily de-nibbed, further facilitating a fast blend repair.
Color ID and Matching Efficiency
Blending
Since color variants to OEM prime colors are an everyday challenge for identifying a correct formula, those identified by PPG’s color variance team are quickly incorporated into PPG’s comprehensive color formula database. Formulas are updated daily through PPG’s PAINTMANAGER® XI color software. In the long run, the daily update of the database saves the technician valuable time searching for the right color formula.
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The throughput of a refinish system must include its color-matching ability. Afterall, if the color doesn’t match, how fast the repair was achieved won’t matter. In this regard, PPG has heavily invested in ensuring the ENVIROBASE® High Performance waterborne basecoat system delivers color-matching excellence. Its color variance program is one example of this commitment.
Another real time saver is the Chromatic Variant Deck since it can significantly reduce sprayouts. Comprised of thousands of variant and prime color chips, each chip is sprayed with actual waterborne paint. “The color deck is ‘dead-on’,” says Jeff Smith of Pro Collision, Grand Rapids, Michigan. “If the color is in the deck, there’s no need to do a sprayout, like we always had to perform with our previous system.”
Given that refinishing most often calls for blending, how efficient a system can perform an accurate repair and eliminate chances for redos is especially critical to achieving maximum cycle time performance. PPG’s waterborne system employs an easy, one-gun process designed to achieve a fast, tight blend and accurate match the first time out. In fact, in a 2-3 coat application, it’s possible to perform a spot repair in less than an hour.
autobodynews.com / SEPTEMBER 2022 AUTOBODY NEWS 17
To summarize, when evaluating throughput performance— from color identification to final clearcoat—the Envirobase High Performance system covers all the bases to achieve the cycle time performance demanded by today’s high-production collision centers.
As an industry leader, Enterprise is committed to supporting solutions to address the evolving field of col lision repair,” said Mary Mahoney, vice president of the replacement and leisure division at Enterprise.
“This apprenticeship program will be a vital link for informing students of the exceptional career opportuni ties available in collision repair and bringing them into a community of craftspeople who make a rewarding living doing what they love.”
Since its launch in 2020, the program has successfully complet ed its two-year pilot and is on track to double its footprint from four to eight schools across the country over the next three years. In addition to Collin College, the program is also operating at Ranken Technical College in St. Louis, MO; College of Lake County in Grayslake, IL; Contra Costa College in San Pablo, CA; and Texas State Technical Col lege in Waco, TX. Collin College Technical Cam pus offers degrees and certificates in a wide range of disciplines, includ ing automotive, construction, health care, information technology and manufacturing. The college’s Col lision Technology program is now accepting students at the campus for the Fall 2022 semester.
Addressing Critical Industry Needs
“The rapid pace of vehicle in novation and connectivity is adding demands on technicians to have ex pertise in technology and engineer ing, in addition to vehicle repair.
the opportunity to earn an income while completing their training.
“In addition to preparing students for success, the first-of-its-kind Col lision Engineering Program also aims to change perception and in crease awareness of opportunities in the industry.”Formore information about the Collision Engineering Program, vis it
Source:www.beacollisionengineer.com.EnterpriseHoldings
“Collin College’s Collision Technology program is pleased to partner with the Collision Engi neering Program to spread the word about the extensive training and internship opportunities available in this growing field,” said Dr. Bill King, Technical Campus provost.
The Collision Engineering Pro gram replicates Ranken Technical College’s unique two-year appren ticeship model that not only increases the number of qualified technicians to address the ongoing industry tech nician shortage and skills gap, but also offers advanced education and ever-expanding career opportunities for participating students.
Continued from Cover Industry-Leading by David A. Wood, CarComplaints.com Exploding Audi and Volkswagen passenger airbags have caused a recall of more than 1,200 of these vehicles. 2016 Audi TT Roadster 2016 Audi TT Coupe 2016 Audi S3 Sedan 2016 Audi R8 Coupe 2016 Audi A3 Sedan 2016 Audi A3 e-tron 2016 Audi A3 Cabriolet 2016 Volkswagen Golf Sportwagen 2016 Volkswagen Golf R 2016 Volkswagen Golf GTI 2016 Volkswagen Golf A7 2016 Volkswagen e-Golf Dealers will replace the passen ger airbag modules once owner recall letters are mailed Sept. 23. Owners may contact Volk swagen at 800-893-5298 or Audi customer service at 800253-2834.Volkswagen’s and Audi’s recall numbers are 69DY and 61C1. Audi, VW Vehicles Recalled Airbags 18 SEPTEMBER 2022 / autobodynews.com 6407 Arena Blvd. l Laredo, TX 78041 956-718-4200 Mon-FHoursri 7:30am - 6pm Sat 8:30am - 5pm 956-718-4259 fax GENUINE TOYOTA COLLISIONPARTS • SOUTH TEXAS FASTEST GROWING TOYOTA DEALERSHIP PARTS DEPT. • BEST PRICING AROUNDON GENUINE TOYOTA PARTS • UTILIZING REPAIRLINK, COLLISIONLINK, CCC AND OPS TRAX FOR YOUR CONVENIENCE ww w. genuinetoyotapartsonline.co m
With more than 70,000 new colli sion technicians needed between 2022 and 2025, and nearly 65,000 of those coming from labor force exits and transfers according to the TechForce Foundation, demand is significantly outpacing a steadily declining supply of postsecondary collision technician entrants. To help close the gap, the Col lision Engineering Program is work ing to attract and develop entry-lev el talent to fill essential roles within the collision repair industry and en hance retention and advancement among collision repair technicians.
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The News 4 Tucson Investiga got a hold of Hardman. He said he didn’t have time for an on-camera interview but admit ted he signed Beard’s name on the check. He said Beard told him to do it. Beard said that is not true. Hardman claimed he sent Beard multiple payments totaling $3,000 and said he would be sending more payments, one as soon as July 30. He sent News 4 Tucson In vestigators three receipts to prove it, showing a $1,500 payment May 22, a $500 payment May 31 and a $1,000 payment June 5. The re ceipts offer few details to verify the authenticity; parts are crossed out and different colored ink is used in some areas. Hardman’s name and the business name are not anywhere on any of the receipts.
Action Paint and Body has an “F” rating from the Better Business Bureau and six complaints filed within the past year detailing similar er government agencies to try to get some action. We ask that any body who has had a similar experi ence reach out and file a complaint as well,” said Denisse Alvarez, spokesperson for the Better Busi ness Bureau of Southern Arizona. Alvarez said once they receive a total of eight complaints they will pass off the information to the attor ney general or Federal Trade Com mission for further investigation. Beard said he reported his case to Tucson police but was told it is a civil “Basicallymatter. my only option is to go after him in civil court. If it sounds too good to be true it prob ably is. He offered me a really good deal but it ended up costing me more than I bargained for,” Beard said.
CREF Raises $100,000 at Golf Fundraiser 20 SEPTEMBER 2022 AUTOBODY NEWS / autobodynews.com YOUR ASSURANCE OF QUALITY www.capacertified.org
Participants also had the chance to win great prizes by competing in individual hole con tests.Helicopter ball drop winners included Linda Mazur, commu nity supporter; Charlie Jordan Caliber Collision; and Mary Ma honey, Enterprise Holdings.
The Collision Repair Education Foundation’s (CREF) 20th Annu al Golf Fundraiser, co-hosted by PPG Automotive Finishes, was a roaringHeldsuccess.onJuly 19 at the Edge wood Country Club in Pittsburgh, PA, the event sold out to capacity with 146 sponsors and industry supports enjoying a day on the green while raising over $100,000 to support collision repair pro grams, schools and students around the country.
Hardman told News 4 Tucson Investigators he will be reaching out to the Better Business Bureau about the complaints. He blamed former said he has been out of town for the
er, I got a hold of him, he informed me he didn’t have my check, he had spent the money and that he would pay me back when he could.” Beard said that never happened and he was shocked when he saw his signature on the cashed check. He said he never signed it.
Continued from Cover Taking Customer’s Money
“Both of the endorsements are in the same sloppy handwriting that is not my signature at all,” Beard said.He showed News 4 Tucson In vestigators text messages he said were between him and Hardman, trying to get a response from Hard man. Hardman eventually respond ed, saying he would have a check for him. Beard said he never received any checks from Hardman.
by David A. Wood, CarComplaints.com A Kia Optima recall has been an nounced for 2012-2013 Optimas with right and left headliner plates that may detach when the side cur tain airbags deploy. Kia said the fault is found in how the headliner plates are se cured in 258,000 cars, placing oc cupants in danger of being hit by the plates.The Kia Optima headliner plates are used for the energy ab sorbing structure of the headliner, but a lawsuit let Kia know there may be Theproblems.legaldepartment learned of a product liability lawsuit alleg ing a metal bracket injured a driver during the deployment of the side curtain airbag in a 2012 Kia Op tima equipped with a panoramic sunroof.Kia engineers inspected the Optima and determined the driv er’s side headliner plate may have detached from headliner during de ployment of the side curtain airbag. The automaker opened an in vestigation and learned 2011-2015 Kia Recalls 258,000 Optimas Following Injury Lawsuit
The winning team, with a score of just 56, consisted of Rich Finoli, PPG; Steve Morel li, community supporter; Derek Severns, Bowser Automotive; and John Parran, PPG.
Source: CREF
autobodynews.com / SEPTEMBER 2022 AUTOBODY NEWS 21
Allen said his company for about a decade has offered a way for body shops “to control the negative,” a way to use a vehicle history report to “show the good, not the bad,” by playing up the use of OEM parts in the repair of the vehicle, for example.
The founder of the company, who Schulenburg said he spoke to after the initial call, said a non-dis closure agreement prevented him from revealing the source of the data; he told Schulenburg he couldn’t say more because “if I answer too many questions, you’ll figure said it was a company Schulenburg would know because their primary business model “has something to do in collision,” and that licensing the data to be sold is “just a side stream of revenue.”
Not yet. But you will,” said Tagliapietra, whose com pany is developing a service to root out data pumps on shops’ computers systems.Panelist Tom Allen of Condi tion Now said he understands body shops’ frustration with their estimate data resulting in an entry on a given vehicle’s CARFAX or other history report.“The shop becomes the face of this incident,” Allen said. “The offi cer directing traffic [at the accident scene] may come and go. The insur ance company may be just a voice on the other end of the line, or the other side of the app. But the first human we see in this instance is the shop. I believe they get the brunt of things, right or wrong.”
Though some believe estimate data finds its way to CARFAX or vehicle history reports after the VIN and other information is sent to “live” parts locating services during the es timating process, Tagliapietra blamed thousands of “data pumps” running on shop computer systems, scraping esti mate data sometimes without a shop’s knowledge or consent.
cesses, we collect 86% of all quoted collision repairs in North America, whether the quote is taken through a body shop or any insurance carri er.” Even if that quote doesn’t reach an insurer, Schulenburg said he was told, “that data goes into our system within 24 hours.”
“The point here is not that they have this data, but it’s where they are getting it from,” Schulenburg said.
He confirmed it was not coming from public registries, DMVs or po lice reports, Schulenburg said.
“It is coming from a data aggre gator, who is selling it,” Schulenburg said. “There’s a lot of good compa nies out there that are utilizing data to do the right thing for this indus try. And there’s at least one compa ny who is not doing the right thing. There’s at least one company that is turning it into a separate revenue stream to take the information you shared with them for one intended purpose, and selling it to someone else to sell for an entirely different purpose that you didn’t intend.”
“It was a complete shock to us that something like that would fall into Aaron’s lap,” said Dan Risley of CCC Intelligent Solutions, cochair of the committee. “I’m glad below the waterline is all of your DRP relationship information: who you have DRP relationships with. What your negotiated labor rate is. Who you buy parts from. What dis counts you offer. Anything that can be gleaned off that estimate is being taken, compiled and aggregated, and being used for other purposes.”
“Our goal is to actually docu ment that stuff in a way that is help ful to Mrs. Jones, the customer,” Allen said. “To show, not only did we fix your car properly, it was done with OEM certified repair proce dures.”
Continued from Cover Data for Sale This summer’s Collision Industry Conference (CIC) in Pittsburgh drew hundreds of attend ees from around the country 22 SEPTEMBER 2022 AUTOBODY NEWS
The 40-plus data fields the com pany said it has include on a daily basis more than 62,000 VINs and 135,000 quotes---written by shops or insurers. It includes customer name and contact information—ad dress, phone and email—where the collision occurred and where the re pair quote was generated. It includes nearly $72 million of quoted parts per day, and the year, make, model and mileage of vehicles along with body, trim and engine descriptions.
The leaders of the CIC com mittee, knowing Schulenburg’s long-standing work on data privacy issues, noted the irony that a data aggregator selling such information would contact him.
Virginia shop owner Barry Dorn asked the panel how a shop can know a company that says it is only pulling limited estimate data needed for a specific purpose---like parts locating or customer satisfac tion indexing—is actually doing only just “Youthat.can’t.
The revelation was of interest to a CIC committee that, like SCRS and other organizations, has been looking into how shop estimate in formation sometimes ends up as entries on vehicle history reports. Schulenburg said the company of fering to sell the data was not one he, nor anyone else he has talked to about it, has heard of.
SuperAssilex FLEXIBLE SANDING SHEETS & DISCS Available at your local PBE suppliers www.EagleAbrasives.com BOOTH #33101 SEE US AT SEMA 2022 HI-TECHTIMEABRASIVESSAVING Finish of a finer grit, Speed of a faster grit Super Buflex POLISHING SHEETS & DISCS POLISHING Reduce your buffing times by 50% or more K2000 - K3000 TOPCOAT / POLISHING CORRECTION ® TOUCH-UP SYSTEM The most advanced DRY system for removing topcoat imperfections K800 - K1200 REMOVE RUNS K1200 - K3000 REMOVE NIBS K240 - K800 PRIMER / PREP SANDING K800 - K1200 BASECOAT / BLENDING K1000 - K1500 TOPCOAT / FINISHING PREP SAND MORE INFO K-NUMBER By MORE INFO DRY SYSTEM
CIECA has announced the forma tion of a new Standards Develop ment Committee focused on Artifi cial Intelligence (AI). All industry stakeholders, including CIECA and non-CIECA members, are in vited to Thejoin.new committee will be chaired by Raj Pofale, a found er and CEO at Claim Genius, and Jimmy Spears, head of automotive at Tractable. Both are active CIE CA committee members who have presented at the CIECA CONNEX Conference. The committee chairs encourage all interested industry stakeholders to attend the meetings. To RSVP, visit
Ci05Tsp3jJzc3wTMRSDqhCgma/6aIyVdjmpAtfHmP0kiDYform/AICommittee/formperforms.zohopublic.com/cieca1au/https:// CIECA Forms AI Committee
Continued from Cover SEMA Show
takes place Nov. 1, and will be presented by James Pogue, Ph.D., president and CEO of JP Enterprises. Part of the Business Management Track, each DEI session will feature thought leaders, skill-building seminars, networking, inspiring role models and action-oriented content.
“Celebrity Insights,” moderated by African American Racers Association co-founder Chris Harris, features automotive celebrities, legends and luminaries with diverse backgrounds and experiences. The one-hour discussion will give attendees a glimpse into the lives of some of their favorite personalities.
“Celebrity Insights” takes place Nov. course features acclaimed trainers from Dale Carnegie Training. Known for having a leadership, communications and sales program that improves both individual and business performance, Dale Carnegie Training focuses on core human relations principles and is said to transform lives. Also continuing in 2022 are comprehensive programs from partners, including the Society of Collision Repairers (SCRS), the Inter-Industry Conference on Auto Collision Repair (I-CAR) and the Tire Industry Association (TIA).
“The SEMA Show has a lot to offer, from seeing new products and vehicle builds, meeting with manufacturers, learning from experts and developing meaningful relationships that you can only get convenient for attendees to schedule seminars between meetings with exhibitors. Registrants can sign up for the education program while applying for SEMA Show credentials at www.semashow.com/ register.Those who are already approved for credentials can add education sessions by going into their SEMA Show dashboard. Sessions will also be able to be added through the SEMA Show mobile app. This year’s information will be updated in the mobile app in August, but the app can be downloaded now from the appThestore.SEMA Show is the world premier automotive trade show, featuring new products and trends in vehicle customization. Complete details about the Nov. 1-4 SEMA
autobodynews.com / SEPTEMBER 2022 AUTOBODY NEWS 25 2033 S. Wadswor th l Lakewood, CO 80227 www.emichchevrolet.comgmcollision@emichauto.com EMICH Chevrolet For All Your GM Collision Part s Needs • $2M+ Onsite Inventor y of Genuine GM Parts & ACDelco Parts Updated Daily • Dedicated Team of GM Wholesale Parts Professionals (100+ Years Combined Experience) • Fleet of 12 Vehicles for Fast Free Deliver y throughout Colorado • Competitive Pricing and Discounts 303-989-3490800-274-1127303-986-224524Hr.Fax Mon - Fri 7am-6pm l Sat 8am-4pm
I’m not saying that’s bad or good. All I’m saying is looking at just your increased sales may be giv ing you that false sense of security. Remember the start of the pandemic, when work temporari ly stopped coming to the door? So many shop owners and managers told me during that time they real ized they needed to get back to ba sics, in terms of making sure SOPs were being followed, focusing on selling and capture rate, and offering great customer service. That’s what I’m suggesting to you here, that your increased sales may have led you to stop keeping your eye on the ball. Maybe your estimate quality isn’t as good as it should be, but the higher parts dollars are masking that. Are you continuing to watch your profit margins on labor, parts, materials, sublet, etc.? Is the backlog of work leading to any customer service “sins”? It can be easy to get complacent when you know if one customer gets mad at you, you have 20 more lined up at the door. But you still need to care about that customer not going some where else. Make sure your custom er service isn’t slipping. Maybe your outstanding parts credits are stacking up. Maybe your receivables have started to slip. Maybe you’re not closing out ROs in a timely manner. Are you still watching your efficiencies? There are a lot of things to still make sure you’re keeping an eye on. I’m not an economist. I don’t know what the future holds. But in every recession, I’ve seen shops wish they had stuck to the basics. Take some time right now to make sure lots of sales are not masking a lot of sins in your business, and that you’re not going to suffer the fate of the hogs.
Don’t Let Higher Sales Take Your Eye Off the Ball
Mike Anderson is the president and owner of Collision Advice, a consulting company for the auto body/collision repair industry. For nearly 25 years, he was the owner of Wagonwork Collision Center, an OEM-certified, full-service auto body repair facility in Alexandria, VA.
There’s an expression I’ve been thinking about in relation to the col lision repair industry: “Pigs get fat and hogs get slaughtered.” As it applies to business, I think it means if you end up being greedy or taking the good times for granted, it’s going to catch up with you. It reminds me of another ex pression I use a lot: “Lots of sales cover lots of sins.” You can substi tute “mistakes” for the word “sins.” I hear from a lot of body shops about how much their sales are up, some times to record levels, and I’m con cerned a false sense of security can settleItin.can be easy to take your eye off the ball when work is plentiful. Let’s start with the higher sales number. At least some portion of that is likely attributable to more parts per repair order. CCC Intelli gent Solutions reported there were almost 12 parts per claim on aver age last year, a number that has been climbing since 2011, and especially in more recent years. I’ve seen some other statistics that suggest there’s anywhere between seven and nine more parts per repair now. Add to that the increased price of those parts. Again, CCC data shows parts prices increased 5% in the first quarter of this year alone, after a 7.4% overall increase last year. I’ve seen other statistics show ing some parts prices have gone up between 18% and 23%, depending on the type of part. So if there are more parts per repair order, and the prices for those parts have gone up, then of course your sales should be up. But remem ber, as a repair order includes more parts and less labor, your overall gross profit as a percentage starts to decline.
From the Desk of Mike Anderson
with Mike Anderson
said lighting should be diffused with minimal shadows
How to Profit from
Stacey Phillips is an award-winning freelance writer and editor for the automotive industry. She has 20 years of experience writing for a variety of publications, and is co-author of “The Secrets of America’s Greatest Body Shops.” She can be reached at sphillips.autobodynews@gmail.com.
For owners/operators consider ing opening a mobile business, Ter lep said to consider the skills person nel will offer, the cost of insurance and equipment, space availability, lighting, who will be checking the alignments and how documentation will be collected.
Frank Terlep recommends a outfitted calibration
properly
The Facility For businesses planning to perform 10 or more calibrations or ADAS repairs per day, Terlep advised fa cilities allocate at least 4,000 square feet. “If you are going to do calibra tions properly, you can’t do them in a parking lot, under a tree or in space where there isn’t enough room for targets to be the proper distance,” he explained.Terlep recommended setting up three work bays and outfitting the facility to ensure all calibration pro cedures are performed indoors with out obstructions or uneven surface shadows.Each calibration bay needs a floor space of at least 33 feet wide by 17 feet in length to perform the calibrations, and the floor should be level within four 10ths of an inch from one side of the workspace to the other.“Aslight incline along the floor of the space could result in the miscalibration of a camera or radar sensors, thus skewing the vehicles’ reactions,” Terlep explained. The floor should be painted in a neutral tone, be pristinely clean and be able to be written on. He also stressed the importance of having evenly-diffused lighting with minimal shadows. LED bulbs should be 300-400 lumens that can be adjusted based on the seasons, weather and time. “These are moving variables depending on the shop’s location and time of year,” said Terlep. Ideally, the facility’s walls should be a matte color. He rec ommended a solid color coating in beige, grey, light grey or white with no patterns.
During a recent webinar spon sored by Auto Techcelerators, Terlep shared some of what he believes are the requirements to run a properly outfitted ADAS services and cali brationEstablishedbusiness.in 2019, Auto Tech celerators assists the automotive, collision, glass, insurance and truck industries to properly estimate, cal
OEProductAttanasioInnovationGaryLedouxShopCertification with
Stacey Phillips Tips for Busy Body Shops with Stacey Phillips My SEMA with Stacey FromProductPhillipsInnovationwithMikeAndersontheDeskofMike Anderson
Shop
Tools One of the essential tools for a cali bration center to acquire, according to Terlep, is an OEM and/or after market diagnostic tool and/or soft ware.“You probably need both,” said Terlep. “You need multiple after market tools because they all have limitations.”Theyalso need to be kept up to date.“You aren’t going to do a 2022 calibration with 2021 software,” he ADAS Services and Calibration—It’s Not Just About the Targets with Ed Victoria Antonelli Strategies with
Industry statistics show nearly 50% of the North American car parc will be Advanced Driver Assistance Sys tems (ADAS)-equipped by 2025. By 2030, the percentage of ADASequipped vehicles will be more than 75%.With the overwhelming growth in this area, Frank Terlep, co-found er of Auto Techcelerators, said col lision repair facilities are currently faced with many challenges conduct ing ADAS services and calibrations. The first is location. Based on industry data, Terlep said 80% of collision repair facilities do not have the required space to perform these services. They also need a business operating system, trained person nel and equipment, which includes targeting systems, diagnostic tools, alignment systems, vehicle lifts and more.One of the biggest challenges is identifying a vehicle’s ADAS tech nologies and required calibrations, which Terlep noted most shops do He shared a February finding from Honda that identified 80% of appraisals processed through CCC Intelligent Solutions that needed a calibration did not include a line item related to calibration.
“Targets are patterns and you don’t want to confuse the sensors you are calibrating with patterns be hind the targets,” explained Terlep. “Ensure there are no reflections or shadows and there are no reflective surfaces that might interfere with the calibration equipment.”
ADAS services and
business fa cility should ensure all calibration procedures are performed indoors without obstructions or uneven surface shadows. Credit: Courtesy of LaMettrey’s Collision, Glass & More See How to Profit from ADAS, Page 30 26 SEPTEMBER 2022 AUTOBODY NEWS / autobodynews.com 480.813.3383 Fax 1465 E. Motorplex Loop Gilbert, AZ 85297 877-450-9001 Parts Direct M-F 7am-6pm • Fast Free Same day and Next Day Deliveries • Large Inventory of Genuine Kia Parts Updated Daily • Kia Wholesale Parts Specialists Ready to Help You • Competitive Pricing and Discounts • Your Source for Kia OEM Parts in Arizonawww.hornekia.comhkparts@hornekia.comTrustOnlyGenuine Kia Parts for Your Repair Horne Kia
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For shops planning to enter this side of the business, Terlep said it is critical to have a software platform. However, he believes there isn’t one on the market to meet all of the cur rent needs.“I’vetalked to a lot of business es and most are using five to seven different systems to manage and op erate their companies,” he said. He said the ideal software would help identify and locate ADAS technologies, calibration triggers and required calibrations, educate customers about what needs to be done with their vehicles, and assist shops to create better, fast er and more accurate repair plans. The software would also help the business manage all workflows and processes, generate, share and store detailed documentation, and operate an efficient and profitable business.
“If an ADAS system fails, who is to blame? The driver, the OEM, the shop or the insurer?” Without documenta tion, Terlep said, you don’t know.
Terlep shared what he referred to as the “seven moments of truth” when repairing/calibrating ADASequipped vehicles. They include identifying and locating the tech nologies and needed calibrations; communicating with the customer; preparing an accurate repair plan; ordering and scheduling the ser vices; documenting all pre-calibra tion requirements; documenting calibration actions and results; and performing, managing and docu menting the test drive.
“It’s critical to have the right size targets,” said Terlep. “Be pre pared to purchase additional targets when new ADAS systems or com ponents are introduced.”
noted.One of the costliest pieces of equipment required is the targeting system, which is typically rectangu lar with black and white patterns.
Workflows and Processes
“If one is off and doesn’t work, the outcome is not good,” he pointed out.
Terlep highly recommended having OEM tools on hand for the vehicles the facility typically repairs or subscribing to a remote diagnos tic service. He said there are current ly five of these types of businesses available today. Not only do remote diagnos tic companies perform pre- and post-scanning, but many also offer remote calibration services. In some cases, Terlep said they provide free targets or a low dollar amount and split the revenue with the facility. He recommended owners/op erators compare the remote cost vs. the cost of purchasing OEM soft ware.Another consideration he not ed is related to alignments. With 11 auto manufacturers requiring a calibration following a wheel align ment, Terlep said in most cases, a vehicle needs an alignment check before a “Alignmentscalibration.and calibrations are like peanut butter and jelly sand wiches,” he said. “If the vehicle isn’t aligned correctly, there’s a good chance the ADAS systems aren’t going to work.” As a result, he said facilities must be in the alignment business or have an alignment company nearby.
The Investment When determining the investment to begin offering ADAS services/ calibration, Terlep said to consid er the cost of the facility, targeting systems, targets, the alignment sys tem, diagnostic tools and business software.While he estimates a mini mum investment might be around $150,000, it could easily reach $250,000-$300,000. Return on Investment (ROI) To be successful in the ADAS repair and calibration business, Terlep ad vised facilities to focus on process and volume.“Thekey to success is to cap ture three to 10 customers who re pair 100 vehicles a month where you can expect to receive 25-40% of those vehicles,” he said. For shops doing 4,800 calibra tions annually, he estimated $773,577 annual gross profit. For more information, visit www. Toautotechcelerators.com.watchthewebinar, visit f5Css50Hkwww.youtube.com/watch?v=dbhttps://
Although some shops organize pric ing by service category, Terlep and his team have found organizing by manufacturer is preferable. He also recommended shops take steps to ensure they have an ac curate and detailed billing system.
ADAS repairs and calibrations also require additional tools such as reflective metal sheets, metal cones, window calibration tools, floor mat calibration targets, doppler simula tors, HUD systems and more.
ADAS/Calibration Software
He noted five of the largest or ganizations in North America cur rently manage calibrations in this way. Documentation and Liability Terlep recommended facilities doc ument every aspect of the ADAS service/calibration process as if the shop were going to court tomorrow. This includes the vehicle com ponents, calibration triggers and required calibration types, pre- and post-scans, repair order/lines, a health scan and images of a vehicle. It should also include a calibration results report, post-calibration safe ty system verification test results, a detailed invoice and a workflow re port.“How can any organization look at a customer and give them the keys to the vehicle without provid ing them with validation and docu mentation that they accurately test ed and validated the systems work properly?” said Terlep. He advised shops to remember that ADAS systems directly affect acceleration, braking and steering.
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Because most collision repair facilities don’t have the required space to prefer a calibration, Terlep foresees the industry will operate in a “hub and spoke” model in terms of calibrations, where several stores in a certain area will use a central loca tion for these services. As a result, ADAS/calibration software should ideally include this business model.
Organizing Pricing and Getting Paid
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Tim O’Day, president and CEO of Boyd Group Services, parent com pany of Gerber Collision & Glass, referred to his company as “one of the better users of alternative parts” in a presentation this spring at the Automotive Body Parts Association annual“Butconvention.rightnow, we’re more re liant on OEM parts than we’ve ever been, which is unfortunate,” O’Day told the non-OEM parts manufactur ers and distributors at the event. “It negatively impacts our profitability, and it drives repair costs up for our customers. So hopefully the after market will figure out how to bal ance out supply so that we can buy the parts from you that we want to O’Day acknowledged that cur rently even OEM parts are often un available, and he doesn’t foresee a quick end to supply chain issues.
“I think if you talk to a parts manager or estimator at one of our stores, if price and margin were equal, they would buy the OE part because it tends to be reliable a high percentage of the time,” O’Day said. But he noted the gross profit margin on non-OEM parts is better, so “our motivated both in terms of how we get measured by our insur ance partners, and in how it drives our profitability, to identify and source higher-margin, lower-cost al ternativeO’Dayparts.”said the company is working toward centralized parts or dering for its more than 800 shops in North“WhenAmerica.we leave the buying de cision at a local level, there’s some times influences that aren’t consis tent with what our objectives are,” O’Day said. “It could be something as simple in the old days as ‘I got tickets to the ballgame tonight, so I’m going to buy parts from this sup plier,’ to something worse than that, that may not be good for our busi ness. The direction we’re moving is to establish contractual relationships in writing with a supplier.” Part of that agreement will be all electronic parts ordering.
“We’re going to get to the point where if you do business with us, and one of our stores calls you and says, ‘Deliver me this part, I need it this afternoon,’ if you don’t get the order electronically, I don’t want you to deliver it,” O’Day said. “Because what’s going to happen is you’re going to deliver the part. I’m going to put it on the car, and I’m never going to charge my customer for it. And 60 days from now, you’re going to come back to me and say, ‘You owe me for that part, because you didn’t get it in your payables system and you haven’t paid for it yet.’ “So it’s a huge loss for me when we do that. So we want to do busi ness with suppliers that are connect ed electronically,” with ordering, invoicing and payment all handled electronically.O’Dayalso discussed the tech nician shortage impacting all colli sion repair businesses. He serves on the Board of Directors for I-CAR, and said the segment of the industry renewing its I-CAR Gold Class des ignation in 2019 averaged 9.5 tech nicians per shop. “In the most recent round of renewals, the average shop has 7.5
When asked to compare suppli er service levels, O’Day said “prob lems with parts that come in incor rectly is much, much lower with OEM than it is with the aftermarket.
Gerber Collision CEO Talks Parts, Personnel Challenges with Ed Attanasio Shop Showcase with Ed SocialAttanasioMedia for Shops with Ed MediaAttanasioand Publicity for Shops SEMAAttanasioShow Goes On Industry Insight with John Yoswick with Stacey Phillips Shop Strategies with Victoria Antonelli Shop Strategies with Stacey Phillips Tips for Busy Body Shops with Stacey Phillips Body Shops Giv ing Back with Stacey Phillips My SEMA
technicians,” O’Day said. “So about a 17 or 18% reduction in workforce. It’s just a highly disruptive environ ment. And there’s really no shortterm“Mysolution.view, and most of the re pairers I’ve spoken to share it, is the only way we’re going to build our workforce is by paying more money to that workforce, pulling them from other industries,” O’Day said. “The only way we can do that is through pricing. It’s going to cause increased premiums for vehicle owners. But otherwise we’re not going to solve our customers’ problem and get their cars repaired on a timely basis.” He said the industry lacks “a formal, universal way” to work with students coming out of collision re pair training programs to build their skills.“They come into our industry, and because we don’t train them properly to move them to the next level, we lose them to other indus tries,” he said. To that end, he said, Gerber created an 18-month technician ap prenticeship program for students coming out of school or for internal candidates working as a porter or car-washer.“Wespend tens of thousands of dollars per trainee, but they come out with pretty good skills after 18 months,” O’Day said. “We’ve made a commitment to more than double the size of that program this year. But I think in the long run, we can’t do it alone. We really need the ma jority of collision repair shops to make the same type of commitment, and do it in an organized way so these students grow and are success ful in our Anotherindustry.”“area of opportunity”
“Last year, we probably thought maybe the beginning of the second quarter of this year, but I haven’t seen it,” he said. “I’ve heard tem porary positive signs, but nothing that’s systematic that’s going to drive the change we need. So I think we’re probably in for a couple of years of challenging times.”
—John Yoswick is a freelance writer based in Portland, Oregon who has been writing about the automotive industry since 1988. He is the editor of the weekly CRASH Network (for a free 4-week trial subscription, visit www.CrashNetwork.com). Contact him by email at jyoswick@SpiritOne.com.
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Regardless of whatever your employees think will happen next, body shop owners and managers are just happy to return to some level of normalcy after these 30 months. But, are things really back to nor mal—and what is normal now, any way?In many parts of the country, the shortage of qualified people got even worse during the pandemic.
by Ed Attanasio You thought we would be done with the pandemic by now, but like Al Pacino’s character, Michael Corle one, said in The Godfather II, “Just when I thought I was out, they drag me back in!” Will the effects of the pandemic always be a part of our lives? It sure looks like Thereit.are still many questions we never had to deal with before, and many things we thought would be in our rearview mirrors by now. Are you prepared for the postCOVID work environment? Are you ready for a majority hybrid-remote office model? Are other shops try ing to hire away some of your top people? Will some of your upper management take this opportunity to retire? Is it time to sell? These are life-changing deci sions and the time to make them is here.We’re now entering the post-pandemic world and many of your employees have different opin ions. While some of your crew is en thusiastically returning to work, oth ers are reluctant and have concerns about hours, safety and other issues.
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One of the smartest ways to do this is to start inviting employ ees outside the leadership team and closer to the rest of the crew to par ticipate in the decision-making pro cess.Some body shop owners said communication improved tremen dously during the pandemic because it became mandatory. “People were no longer in the same room, so im parting communication changed,” one owner said. “We became a Zoom culture, and in many cases, we became more comfortable with it and adapted.”Thepandemic created a virtu al world, but unfortunately it won’t have much of an impact down the road in collision repair, because you can’t fix cars via Zoom. It means some employees who were sitting home for more than a year are going to undergo major changes, like commuting and spend ing less time with their families. Some people won’t adapt well and it may take a month or two to re-en gage, so patience but accountability should play a role. During the pandemic, many shop owners and managers decided to push employee communication to the sidelines. The idea was they should not focus on engagement, saying “We can’t ask our manag ers, techs, estimators and painters to do one more thing!” Stressed out employees were on their own and forced to navigate it all solo. Some quit and many were laid off, and even a few took early retirement or sold their shops to an MSO.
An MSO owner told me recently he could put 80 collision professionals to work immediately, if they existed. I would bet any shop out there right now could use a few more qualified people, as car counts rise and cus tomers who were reluctant to bring their vehicles for repairs start show ing up at their doors.
Poaching employees is a prob lem, especially in states like Cali fornia and New York, and it will un doubtedly get worse within the next year or so, I believe. So, with moti vating your crew and strengthening them more important than ever, here are some methods to help you retain your best employees.
The pandemic caused body shop owners and managers to cen tralize decision-making to be more efficient, pulling it into the leader ship team without feedback from key stakeholders, like top techni cians or the head painter. This was essential during the pandemic, but this will need to change to ensure long-term effectiveness and contin ued employee engagement.
How is Your Auto Body Shop Dealing with the Great Resignation?
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Appeals Court Rejects GM’s Attempt to Overturn FCA Racketeering Lawsuit Ruling
GM has long believed it had a strong case, a federal judge in mid-2020 ordered General Mo tors CEO Mary Barra and Fiat Chrysler Automobiles CEO Mike Manley to meet and resolve the lawsuit. The judge noted there were more urgent issues facing the U.S. and the lawsuit was a “waste of time and resources.” GM tried multiple times to have the lawsuit reinstated but ear lier in August, the three-judge pan el of the U.S. 6th Circuit Court of Appeals rejected the attempt, Auto News“Evenreported.accepting GM’s theo ry as true, the chain of causation between FCA’s bribes and GM’s injury is still too attenuated,” the three-judge panel said in its ruling. The lawsuit alleged FCA cor rupted the contract bargaining pro cess between GM and the UAW in an attempt to force a merger be tween the two car manufacturers. The lawsuit claimed late FCA CEO Sergio Marchionne was responsi ble for conceiving, executing and sponsoring the wrongdoing. FCA had long called the law suit “meritless” and said GM’s recently amended complaint was “full of preposterous allegations.”
An appeals court in the U.S. has upheld a 2020 ruling tossing out the racketeering lawsuit that Gen eral Motors filed against Fiat Chrysler Automobiles.
General Motors filed the racketeering lawsuit against FCA in November 2019. It claimed its rival had bribed United Auto Workers (UAW) union officials to corrupt labor talks to its advantage. GM claimed this cost it billions of dollars.While
So now is the ideal time to re connect with your top talent if you want to retain them. Post-COVID, your disengaged employees will start looking for a better deal else where. Will the return to normal tempt your best people to pursue otherTheoptions?best thing to do is to step up employee engagement and keep everyone in the fold. Turn over can seriously impede a body shop, and poaching can spread quickly. Joe Technician is happy at his new shop and the word is out they’re looking for more peo ple, so a strong bond with your employees is more important now than Focusever. on retaining your female employees, because they are the most likely to switch or quit alto gether. According to NPR, 865,000 women left the U.S. workforce— four times more than men—in just September last year.
“The coronavirus pandemic is wreaking havoc on households, and women are bearing the brunt of it,” the NPR study said. “Not only have they lost the most jobs from the be ginning of the pandemic, but they are exhausted from the demands of childcare and housework---and many are now seeing no path ahead but to quit working. Keep Millennials in your dis cussions. They’re focused on things such as diversity and inclusion, so keep them in the loop. The worst thing is to have them feeling like they’re not being heard. Let them play a role and watch them excel as people and leaders. To accommo date your younger crew members, keep your meetings short and sweet and create mechanisms to enable them to contribute. It’s a whole new game out there and those shops that can adapt will succeed, while others might encoun ter a never-ending carousel of new and returning employees. The pandemic changed the rules, but many principles of em ployee communication are still the same. Try to keep stress levels low, keep your eyes open for changes within your team and proceed care fully, and you will be able to retain your people and avoid the pitfalls of the Great Resignation.
by Brad Anderson, CarScoops
Most entrepreneurs start a business based on one or two of many poten tial reasons—it could be to exploit a unique skillset or access to talent, pursue a passion or simply meet a need otherwise not being met in the marketplace.Mosttimes, though, new entre preneurs start businesses with the beginning in mind, but not the end, building a business that meets their immediate personal needs without giving much thought to the long term. As a result, many business owners fall into the trap of limiting their business’s growth, and subsequent options for the long term, based on short-term-minded decisions.
Cole Strandberg is a principal with FOCUS Investment Banking, specializing in automotive aftermarket mergers and acquisitions. Cole works closely with automotive equipment providers, paint jobbers and collision centers. For more information, contact him at cole.strandberg@focusbankers.com or (561) 400-1015
By contrast, many of the most successful people in the collision repair space have started their busi nesses with one goal in mind: to sell it. How can you build your business by thinking like a seller? First, let’s discuss what buyers are looking for, and work our way backward.What do buyers want? Footprint and layout: As you might expect, the more space you have, the better. While each poten tial consolidator’s footprint desires vary, a safe sweet spot is 10,000 square feet of shop space or larger, though not a hard and fast require ment. Additionally, parking and storage is equally important. If you fall short of that square footage, don’t fret. Maximize the space you have. Maximizing shop space via a well-thought-out equip ment layout and shop flow allows for more revenue per square foot. If you’re just building a new location, or considering upfitting an existing location, reach out to one of the quality paint booth manufacturers, most of whom will offer a no-charge designRevenue:consultation.You want to maxi mize your space because consol idators care about revenue, plain and simple. While most businesses I work with are valued based on a multiple of adjusted EBITDA, or earnings before interest, taxes, de preciation and amortization, the collision repair industry places sig nificant importance on revenue as well. This is because, for the most part, if a consolidator can generate a certain amount of revenue within a footprint, they believe they can make that revenue profitable.
While you might not be a seller today, tomorrow or even five years from now, everyone is in business to make money. Modeling your busi ness after some of the best opera tions in the industry is a good thing. Chances are, building your business by regularly taking a step back and looking at it through the lens of a po tential buyer will pay off in both the short and long term.
Again, while there is no hard and fast rule on revenue require ments for consolidators, $2 million in annual revenue seems to be an entry point, with $5 million being a common sweet spot. Anything over that, and you should have some compelling regional and national interest when you eventually go to market.It’s important to note purchase price as a percentage of revenue typ ically goes up as revenue goes up, just as EBITDA multiples increase when EBITDA increases. Obvious ly, becoming a small multi-shop owner with two, three or more shops can help that revenue scale more quickly, and make you even more desirable to a potential acquirer. Val uation multiples vary significantly based on a multitude of factors, so if you’d like to discuss situation-spe cific valuations, feel free to reach out to me Communitydirectly.and relationships: While there is no quantifiable value placed on your shop being a pillar within its community, it certainly doesn’t hurt. Many consolidators are very charitable, so a culture of giv ing in your shop will make it more attractive. Not to mention, local re lationships with the customer base, direct repair programs (DRPs) and dealers will only serve to add value to your business. It never hurts to do good things within your community.
Talent: As you likely know firsthand, there’s a theme in the col lision industry as it relates to con stant challenges: talent—much less good talent—is hard to come by. This is evidenced by some of the largest consolidators in the country investing millions in training pro grams, incentivizing—aggressively, I might add—experienced techni
cians to train apprentices, and more. This industry puts a premium on talent. Therefore, if you have a lot of talent within your organiza tion, it will help your business get a premium valuation. Validate this by having I-CAR certifications, both at the shop and technician level, as well as original equipment manufac turer (OEM) certifications. So how do you build like a seller? In terms of working your way backward, determine what you want your eventual exit value to be. Once that’s determined, you’ll know what you must do in order to get there. The focus, ultimately, is on scal ability and avoiding roadblocks to achieving that scale, such as limited space and poor shop flow.
Cole Strandberg is a principal with FOCUS Investment Banking, specializing in automotive after market mergers and acquisitions. Cole works closely with automotive equipment providers, paint jobbers and collision centers. For more in formation, contact him at cole. strandberg@focusbankers.com or (561) 400-1015.
Build Your Collision Repair Business with a Buyer in Mind with Cole Strandberg Guest Columnist
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* Active participation by all par ties in the collision repair pro cess is necessary if the quality of collision repair available to ve hicle owners is to continuously im
*prove.Open discussion among those in volved in the collision repair process and reliable sources of collision re pair data are paramount if the qual ity of collision repair is to continu ously improve.
•
•
* The interests of all parties in volved in the collision repair process are best protected when vehicle own ers are allowed to make informed de cisions regarding collision repairs to their vehicles.
“We want
•da2021:
Twenty-five years ago, many auto manufacturers found they were ex periencing similar non-competitive issues in the industry. George Gil bert from Ford and Rick Sherwood from Campbell & Co. suggested meeting to discuss these issues.
by Stacey Phillips
OEM Roundtable
“We’re always open-minded to meeting and discussing what pro grams and offerings could be benefi cial to us as a network and an indus try,” he Thesaid.group adheres to three guiding principles:
To support these principles, Allen said OEMs constantly enhance the availability and functionality of re pair information developed by each of them.“The information is there to document the file and repair the car the right way,” he said. “Some of us include what the equipment is that the repair procedures were devel oped with to get the achievable out come of repairing the car.”
The OEM Roundtable and its member companies are in volved in the industry in many ways. This includes financial sup port and engagement with nu merous organizations, such as the Automotive Service Association (ASA), Collision Industry Confer ence (CIC), Collision Industry Elec tronic Commerce Association (CIE CA), Collision Industry Conference (CIF), Collision Repair Education Foundation (CREF), Inter-Industry Conference on Auto Collision Re pair (I-CAR), National Auto Body Council (NABC), Society of Colli sion Repair Specialists (SCRS) and Women’s Industry Network (WIN).
oped by some auto manufacturers, bringing awareness to the techni cian shortage, addressing challenges faced by repairers and parts sellers, as well as researching new industry programs and technologies.
•
Allen talked about some of the OEM Roundtable’s frequent topics of discussion, which have included improving access to and use of repair procedures independently devel
Ducharme is the 2022 president of the OEM Roundtable. Prior lead ers include: 2013–2014: Paul Massie, Ford 2015–2016: Gary Ledoux, Honda 2017–2019: John Eck, General Mo Rossana Alvarez, Hon Mark Zoba, Nissan
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In addition, the group discusses in dustry programs and legislative and legal updates. Allen said the OEM Roundtable operates under strict an ti-trust“Weguidelines.wantto help the partici pants in our programs do better,” said Allen. “By offering support, we hope to build better success quicker for shops.”Wilcox said some of the guest presenters at the quarterly meetings may include information providers, industry associations, training or ganizations, service and equipment providers, MSOs, dealers and shop owners, and insurers.
Working to Improve Quality of Collision Repair
The following year, six explor atory meetings were held with nu merous OEMs to find out if it would be helpful to form a more formal group and convene regularly. In 1999, the OEM Roundtable was formed. Since then, the group has held quarterly meetings along side the Collision Industry Confer enceDuring(CIC). the April 2022 CIC meeting in Oklahoma City, OK, rep resentatives from the OEM Round table shared some of the history and guiding principles of the group.
They included Mark Allen, colli sion programs and workshop equip ment specialist at Audi of America; Dan Ducharme, wholesale parts se nior manager for Volkswagen of Amer ica; and Devin Wilcox, collision certi fication manager at Subaru of America. Currently, 13 major member companies are involved in the OEM Roundtable, including Ford, GM, Honda, Hyundai, Kia, Mazda, Mer cedes-Benz, Nissan, Stellantis, Sub aru, Toyota, Volkswagen and Volvo. Many of the representatives are ac tive participants in industry organi zations and committees as well as events and panel discussions.
•tors2020–2021:
The group’s mission is to continuous ly improve the quality of collision re pair available to vehicle owners.
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“We want to make sure ev eryone has the knowledge and the ability to keep up with all the latest advanced technologies that, as man ufacturers, we’re putting into these vehicles,” said Ducharme. “We’re trying to get feedback from all seg ments so we can make informed de cisions and provide a great experi ence to our mutual customers.”
A viral challenge across TikTok and YouTube has led to a spike in thefts of Kia and Hyundai models through out theTheU.S.“Kia Challenge” shows so cial media users how to steal certain Kia and Hyundai models by simply removing the plastic cowl under the steering column and using a USB cable. The issue has become partic ularly prevalent in Milwaukee, WI, where there is a group of young teen agers known as the “Kia Boys” who have become notorious for stealing cars and taking them on dangerous joyrides.It’s not just in Milwaukee where car thefts have surged though. In St. Petersburg, FL, the police depart ment said 23 of the 56 cars stolen on local streets since July 11 have been Kia and Hyundai models model year 2021 and older. Writing on Twitter, authorities encouraged Hyundai and Kia owners to be cautious.
industry at these conferences and be accessible,” said Wilcox. In 2008, the roundtable launched the www.OEM1Stop.com website to respond to the industry’s request for easier access to OEM repair procedures and information. Auto manufacturer position state ments were added in 2016. By 2021, there were more than 300,000 total visits to the website and more than 120,000 unique visitors that year alone.“The number of visits has jumped over 300% since 2016,” said Wilcox. “Many body shops are referencing the site now on a regular basis.”Another resource available is www.CrashRepairInfo.com, launched in 2014. This website provides direct outreach to customers and guides vehicle owners through the collision repair process with a focus on proper repairs.Ducharme explained individu al OEMs work internally with their engineers to determine what needs to be done pre- and post-collision to streamline repair procedures. At the same time, the group is increasing engagement with body shops and insurance partners.
“Anyone with a Kia/Hyundai that uses a key, please #lockitup,” it wrote. Speaking with the Tampa Bay Times, police said Kia models produced from 2011 and 2012 and Hyundai models from 2015 to 2021 have a vulnerability that means the ignition can be easily bypassed. Most of the individuals stealing Kia and Hyundai models are aged between 14 and 17. St. Petersburg Police Depart ment Sgt. Cody Lance said the ma jority of the cars stolen are unlocked and encouraged owners to always lock their vehicles. He also encour aged the use of steering wheel locks and said parking vulnerable Hyundai and Kia models behind other vehicles can make them more difficult to steal. The trend is spreading across the country. Authorities in St. Paul, MN, have reported a more than 1,300% increase in Kia thefts from last year and an 854% increase in stolen Hyundais. In Grand Rapids, MI, Hyundai and Kia models also made up roughly 45% of the city’s auto thefts in June. Spikes in thefts have also been reported in St. Louis, Memphis, Cincinnati and Columbus.
Cars
Lucid Cuts Production Goals by 50% Once Again
Looking ahead, the OEM Roundtable hopes to help the indus try move forward by increasing col laboration and transparency among all industry segments, providing greater use of tools and continuing to learn from all stakeholders.
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by Brad Anderson, CarScoops
“As OEMs, we are here to sup port the industry and make sure ve hicles are being taken care of and repaired properly,” said Wilcox. “We’re always looking to make it better,” said Allen. “Let’s become professional and agree that we are going to take a look at these repair procedures, have the conversations with customers and insurance part ners, and get the car repaired the right way.”
The two car manufacturers said they were aware of the in crease in thefts and noted all of their current models are fitted with engine immobilizers. Users to Steal by Joey Klender, Teslarati Lucid Group cut its 2022 produc tion outlook to between 6,000 and 7,000 vehicles after citing “extraordinary supply chain and logisticsLucidchallenges.”initiallyprojected its 2022 production goal as 20,000 units last year. This was quickly revised in February to between 12,000 and 14,000 vehicles. As automakers across the world struggled with supply is sues and parts shortages, startups began to reconsider their goals for the year. Rivian also slashed production goals considerably in early 2022, citing supply issues and other challenges as the rea soning.Lucid’s situation is no dif ferent. Struggling with cash flow, the company lost nearly $5 billion in 2021, and took an other $220 million loss in Q2, it disclosed in its Shareholder Deck. Only 679 Lucid Air vehi cles made their way to customers in Q2.When asked about a week ly production rate, CEO Peter Rawlinson said it would be best not to start “cherry-picking spe cific weekly production rates.” Meanwhile, CFO Sherry House said customers and investors should see deliveries begin to pick up substantially through the next few “Ourquarters.revised production guidance reflects the extraordi nary supply chain and logistics challenges we encountered,” Rawlinson said. “We’ve identi fied the primary bottlenecks, and we are taking appropriate mea sures…We continue to see strong demand for our vehicles, with over 37,000 customer reserva tions, and I remain confident that we shall overcome these nearterm challenges with a relentless tenacity and a steely determina tion.”Rawlinson also said Rivi an has brought logistics opera tions in-house and is working to strengthen its executive team. Lucid shares were trading at $18.74, down 8.9% the morning of Aug. 4 in New York.
TikTok’s Latest ‘Kia Challenge’ Encourages
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Q: It’s a huge job and a big school, so how are you able to do it all?
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Q: How has establishing mutu ally beneficial partnerships with local shops and vendors helped Dr. Ashlee Spannagel is the dean of career and technical education (CTE) and workforce development at Southeastern Community College in West Burlington, IA Southeastern Community College recently remodeled all of its classrooms and labs and invested in a wide range of new tools and equipment
A: Yes, I am responsible for 47 certificate, diploma and degree programs, and collision is just one them. I’ve been involved in technical education and post-sec ondary education 13 years now. The technology in the collision repair industry changes so rapidly that we can’t possibly keep up with the changes that are occurring. We need to do our best to keep pace with what’s going on, and then bring in other learning opportunities to help students to be up to date. We have been working very hard to align with industry-recognized cre dentials and what our local shops need in our graduates, so we rewrote the curriculum and pursued ASE accred itation to match the newly remodeled shop. We’ve rewritten the curriculum to where we’re actually going to be aligned with I-CAR more, so that our students now will graduate from the program with far more credentials than they would have been qualified to earn previously.
Q: How can you stay current in an industry that is changing at a rapid rate?
A: I personally think our colli sion instructors are excited that the students are highly interest ed about technology. Our students have grown up with technology. They are technology natives. So anytime we can include those hightech pieces—either tools, equipment or concepts that the students are likely to engage with—that is ideal. We want to enable the body techni cian of tomorrow to be adept at us ing technology and that’s one of our main goals here at SCC.
Spannagel stays busy as she oversees the school’s entire CTE division and works closely with fac ulty and area employers to ensure SCC provides top-notch, indus try-level education to its students. Her role within SCC’s auto and col lision repair programs is only one small part of everything she does at this forward-thinking institution.
Q: How do you find, hire and maybe most importantly re tain good instructors?
Spannagel entered the job excit ed and ready to take on the world— and then the pandemic hit. It’s been a “work around” project ever since, but she hasn’t been dissuaded one iota, taking the position and making it her own as the school’s collision repair department benefits in many ways.Spannagel came to SCC after working in education for nine years. One of the first things she did was to build relationships with established area educators, industry leaders and workforce and economic develop ment partners to continue building opportunities for students. This in cluded local body shops, car deal erships, vendors and companies that manufacture collision repair-related products, tools and equipment.
In the summer of 2019, Southeast ern Community College (SCC) in West Burlington, IA, hired Dr. Ash lee Spannagel as its new dean of ca reer and technical education (CTE) and workforce development.
The college’s goal is to enable and empower the body techs and painters of the next 30plus years OK
A: We receive an annual al location of funding that is called ACE (Accelerated Career Education) funding. The whole pur pose of that money is to reinvest in infrastructure, so that we can pro vide more classes and accommodate more students. One of the things that we chose to do with the mon ey was to remodel our auto collision facilities, and it has worked out very well. We are confident that this will lead to more enrollment down the road, which is obviously the goal. It shows that we are open and commit ted to collision repair and ready to pivot if needed.
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Q: While other CTE programs in the country have stepped back during the pandemic, you have stepped up in many ways for your collision repair department. Can you tell us about that?
Forward-Thinking Program Creating Great Auto Body Techs of the Future
A: My biggest concern now is that we have a lot of staff on my team who are eligible for retire ment in the next five years. There is a lot of talent, knowledge and expe rience that is highly skilled and in valuable to our programs. So, in the next five years, we’ll have to figure out how to replace it. I think the way that we’ve handled the pandemic and our instructional continuity has really helped us retain our staff. But now I’m growing concerned about the fact that they’ll be retiring here shortly.
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“Bringing ATG alongside what we’re doing on the collision side re ally allows us to leverage our exist ing content, so our internal team of technicians and remote techs can be better prepared to help our custom ers,” said Chesney.
Working in this field for the ma jority of his career, Chesney under stands the importance of connecting with technicians so they have a full picture of what needs to be done to be successful on the shop floor. He has worked as a shop owner, service advisor, trainer, training manager and training program owner. All these roles have focused on the me chanical side of the business.
by Stacey Phillips
Repairify’s New Partnership with ATG Will Provide Industry with Advanced Diagnostic Training
In July, Repairify announced it acquired the Automotive Training Group (ATG) to create and offer advanced diagnostic training for the industry focused on both mechani cal and collision repair. “Their content and workbooks are the best in the industry,” said Chris Chesney, Repairify’s vice president of training and organi zational development. “I’m really looking forward to bringing them on board and integrating them into what we do.”
In 2002, Chesney moved to Ra leigh, NC, to build out an automo tive training team. When he left that organization in 2021, it was hosting 150,000 active learners who were taking self-paced online courses or participating in the 3,000 to 4,000 in-person or live virtual classroom events held each year. About three months after Chesney’s retirement, Cris Hollingsworth, president of Repairify, asked him to join the company in 2021 to head up its training arm. Most of Repairify’s training is currently targeted to internal trainers and technicians and is offered both virtually and in-person. The com pany also offers product-oriented training to customers in a virtual set ting. “Up until now, the primary fo cus has been to rightsize and enable the internal training team so that our own people can be best prepared to serve our customers in their remote services that that we have made tremendous headway with,” he ex plained.Future training will be present ed in what Chesney refers to as an adaptive learning model in which online course materials are custom ized to the learner for an experience not available in a traditional class room“Imaginesetting. the instructor of a vir tual classroom knowing the skills gap of every student on the call,” said Chesney. This will allow in structors to better focus content during the lessons and interact with students.Hesaid Repairify will be work ing with I-CAR to align ATG con tent with I-CAR standards to count towardTrainingaccreditation.willbedeveloped with a diagnostic approach, combining OEM support information with re al-world technician experience us ing actual case studies where possi ble. What sets ATG apart from oth er training, according to Chesney, is the company’s specialization in OEM repair information and its ap proach to “Whatlearning.ATGdoes is take that factory information and dissect it,” explained Chesney. “When it’s a competency around a standard that’s used by all brands, then they level the terms and the diagnostic ap proach so that it’s brand agnostic.”
The company also plans to offer career paths for potential collision and mechanical technicians that are appropriate for their roles.
An important aspect of the training will include learning how to find OEM service information.
For additional information about ATG, visit www.atgtraining.com. LIKEONUS
Founded in 2004, ATG offers live and virtual technical training worldwide. Chesney has a long his tory of working with the ATG team over his career and has great respect for the company and team of in structors for presenting excellent in formation in an understandable and interesting format. As a result of their new part nership, Repairify will support ATG in such a way that they can produce and deliver meaningful content to a wider audience. This includes offer ing classes that focus on scanning and calibration, Advanced Driver Assistance Systems (ADAS) and electric vehicles, as well as vehicle data
“Partnetworks.of that network might have been damaged or had corrosion or resistance in connectors or what ever that are not a part of the of the collision but affect the overall re sults or capabilities of that one net work,” said Chesney. “It’s important for [technicans] to know how to tri age those and validate that they’re actually working as designed.”
“We look forward to enabling technicians with skills and technolo gy so that what happens in the class room sticks more and it gives them the ability to apply it when they get back to the shop,” he said.
“The big myth in the industry is the belief that OEM service infor mation is hard to get a hold of,” said Chesney.Hestressed the importance of checking the repair information on every“Invehicle.the case of things like ADAS, it changes daily and you need to go look at it for every re pair or calibration,” recommended Chesney. “Otherwise, it can catch you by surprise and get you in trou ble.”Repairify’s ultimate goal is to help prepare technicians to repair future vehicles and present informa tion in a way they will understand.
With the growing need for collision repair technicians to understand the mechanical components of vehicles, Repairify is taking steps to equip them with the skills they need to re pair vehicles properly.
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Over the years, Mike’s Auto Body got more and more people involved in its Benevolence Program, including vendors, technicians and insurance partners. Sal Contreras, Benevo lence Ambassador, is pictured far right www.autobodynews.com FREE 4x Monthly E-Newsletter.
“We feel very fortunate to be involved with such a wonderful pro gram and are very excited to be able to give back to the area communities that have supported us for the past 50 years,” owner Mike Rose said. “After receiving hundreds of appli cations over the years and reading the heartbreaking stories, we only wish that we could do more. But hopefully, with increased publicity of our Benevolence Program, other shops will adopt a similar program of their
CFO Ragen Ortland-Rose was a major force behind MAB’s Benev olence“WeProgram.never imagined that the program would grow as it did,” she said. “Our people and the commu nity rallied around it, as the power of giving grew exponentially. We’ve always stressed quality in everything we do, and the program illustrates that. We enabled so many worthy people to improve their lives, and that’s why it gained so much mo mentum.“Other body shops reached out to us and started their own pro grams, so the giving spread, and to day our program will live through other shops all over the country,” Ortland-Rose continued. “We know that Crash Champions will continue our legacy in some form because they share our passion for helping others. My father and my mother stressed that this is important, and that’s why we did it every year for 21 years.“When we gave away our 100th vehicle, we did not realize that it would be the last within our program, but now it is fitting and a number that all of us can easily re member!” Ortland-Rose concluded.
The Rose family made the Be nevolence Program part of their lives, and it was quickly ingrained into their DNA.
The vendors donated products and their services, the technicians at Mike’s Auto Body donated their time and skills, and the insurance and car rental companies donated the vehicles.Thevehicles donated were con sidered totaled, but by refurbishing them and returning them to their pre-accident condition, they looked brand new.
autobodynews.com / SEPTEMBER 2022 AUTOBODY NEWS 45 THESE DEALERS ARE GENUINE WHOLESALE PARTS SPECIALISTS. Stevinson Toyota East AURORA 303-341-2396800-332-5877 303-360-7881 Fax M-F 7-6; Sat bhimelstieb@stevinsonauto.com8-5 Sterling McCall Toyota HOUSTON 800-231-1440 713-270-3942 Fax M-F 7am-7pm; Sat 7am-4pm Toyota of Laredo LAREDO 888-818-5176 956-718-4259 Fax M-F 7:30am-6pm; Sat www.toyotaoflaredo.com8:30am-5pm Vic ToyotaVaughanofBoerne BOERNE 210-870-1809 210-870-1802 Fax M-F 7am-7pm; Sat tobparts@toyotaofboerne.com7am-5pm Colorado Texas Texas
The Benevolence Program di rector at Mike’s Auto Body is Sal Contreras, who has been involved with every car presentation since the program’s inception and is consid ered the Benevolence Ambassador.
Mike’s Auto Body Gave Away 100 Cars in 21 Years, Changing Countless Lives
Reporter Wayne Freedman from Channel 7 ABC News reported on the presentation and broadcast the story on the evening news. It quick ly became an annual tradition, as Freedman and his news team report ed on every presentation throughout the years during the holiday season, along with more and more media that flocked to the feel good story. Over the years, Mike’s Auto Body got more people involved in its Benevolence Program, includ ing vendors, technicians, car rental companies and insurance partners.
“Early on, Mike [Rose] said he wished he could give 100 cars to families; well, we achieved Mike’s dream in December of 2021,” Con treras said. “We presented the 100th car to a single mom who had been struggling to raise her family with out a car. The Benevolence Program came full circle, as our first recipient was a single mom raising her fami ly.”
“We always say that at Mike’s, we are providing ‘a gift of chari ty wrapped in dignity,’” Contreras said. “These deserving people are working towards making a better life for their families; all they need is reliable transportation to make it happen.
“Asown.”afamily-founded company, we have always prioritized philan thropic initiatives, in particular those that most impact our neighbors and the community organizations they rely on,” said Brennan Rose, CEO of Mike’s Auto Body. “To this end, we could not be prouder to celebrate our 100th vehicle donation as part of our Benevolence Program. For more than two decades, this program has been a staple of our charitable giv ing, and as we transition under the Crash Champions name and banner, we look forward to finding new and creative ways to give back to the communities where we operate.”
When Crash Champions announced it was acquiring Mike’s Auto Body (MAB) in June, many people throughout the Bay Area thought about MAB’s nationally acclaimed Benevolence Program. It became part of the brand at Mike’s Auto Body as the company and its owners, the Rose family, gave away exactly 100 vehicles to deserving families, individuals and nonprofit organizations over the past 21 years.The goal has always been to give people a hand up as opposed to a handout with the gift of transpor tation, and the MSO achieved that mission with every vehicle it pre sented to a deserving recipient. In 2001, Mike’s Auto Body be gan giving refurbished cars to peo ple in need. The very first recipient was a single mom with two children.
by Ed Attanasio
“Thanks to everyone involved, in cluding employees, insurance part ners, vendors and the nonprofit orga nizations that helped us find worthy recipients over the years.”
Mike’s Auto Body made its first presentations from 2001 through 2006 at its Concord, CA, location, with a one-year exception in Brent wood, CA. Since then, it has held car presentations at some of its shops in the East Bay, as well as at other locations, including in conjunction with the U.S Coast Guard’s CPOA in Alameda, CA, on the pier in front of the USS Hornet Museum.
Annual
A: Within the past 18 months, we have been working on bolstering the relationships we have with our local body shops. We have a lot of body shops in our service area that are actually owned and op erated by former students of the pro gram. We also have a couple dealer ship repair centers in our area, and we have been able to partner with them as well. I realized we had an opportunity to strengthen our program when six local businesses approached me questioning the skills they were see ing in our students who had entered the workforce. So, I personally built relationships with these companies, and their managers have partnered with us in the work we have done to strengthen our program. We have worked to bolster our relationships with local body shops. The shops have been very receptive, very helpful and very engaged. We also work with vendors like PPG that come and do special paint class es for our students. This is just one great example of the learning oppor tunities we provide our students.
Members of the collision industry gathered at the 11th Annual Col lision Industry Foundation (CIF) Gala in Pittsburgh, PA, on July 20 to show their support for Bryan Miller, an Ohio-based technician and painter recovering from severe burns he suffered from an in-shop fire in September 2021. The fundraising event, held at the Howl at the Moon restaurant, was the first time CIF has hosted its annual gala since the pandemic. The nonprofit organization is committed to assisting those working in the col lision repair industry through crises and tragedies.“I’mhappy to report we had re cord attendance,” said Petra Schro eder, “Collisionista” and secretary of CIF. “About 163 individuals from all segments of the industry were present, of which 41.7% were firsttime Earlierattendees.”inthe year, CIF put out a call to the industry at large for the first time looking for volunteers interested in joining the organiza tion’s committees. The following individuals became part of the gala volunteer committee: Tracy Dar rington, Enterprise; Matt Hamer ling, Enterprise; Paul Hill, I-CAR; Tom Julius, Car-Part.com; Stacey LaViola; Cherlyn Schultz, Enter prise; Scott Stiber, Enterprise; Ann Swayka, AirPro Diagnostics; and John Webb, TenPointComplete. “I want to give a big shout-out to those gala committee volunteers,” said Schroeder. “What they did to help us was incredibly valuable and their support was outstanding.”
“Thefuture.event provided the oppor tunity to bring industry individuals together as well as the opportunity for additional fundraising through event ticket sales, raffles and silent auctions,” said CIF President Mi chael Quinn, president of AirPro Diagnostics. “At the gala, we were able to bring one of our most recent recipients of CIF support, Bryan Miller, to meet with and thank in person many individuals from orga nizations who provided direct sup port to Duringhim.”the event, CIF Trustee Jim Ocampo, strategic accounts sales manager at Axalta Coating Systems, presented Miller with a $15,000 check. Approximately 40% of the amount was donated by the in dustry to a campaign specifically to help Miller, and CIF contributed the remainder.Miller began working in the auto industry in 2016 and has spent time since then as a collision techni cian/painter. Last September, he was working on a motorcycle at the shop he was employed at, and a fire broke out. When Miller’s body caught on fire, he was trapped in his work area before escaping out of a window. He was transported to a hospital by he licopter.Although he survived, Mill er had third-degree burns covering most of his body and multiple sur geries and skin grafts. He said he lives in constant pain and expects it will take at least a year to regain full mobility.
Technician/Painter Recovering from Severe Burns During 11th CIF Gala
by Stacey Phillips
Miller, his fiancé, Kassi Nellett, and his cousin, Steve Legg, attended the gala to show their appreciation for the assistance provided by CIF and the industry to help him recov er from his injuries and get back to work.“I want to go back to work right now! It’s my passion; I feel blessed to have found a career that’s given me a sense of pride to be able to tell people what I do for a living. I just love everything about my job,” said Miller in an article written by Joel Gausten.
In addition, we did just receive ASE accreditation that we have been working on for the past 18 months.
Continued from Page 42 Techs of the Future Your leading source for SOUTHWESTERN CollisionNews!Repair southwestern.autobodynews.com 46 SEPTEMBER 2022 AUTOBODY NEWS / autobodynews.com OEM Parts You Need and Tr ust. Genuine Mitsubishi Crash Parts are close at hand from these quality dealerships: Bell Road Mitsubishi PHOENIX 623-842-8908 (623) 842-8915 Fax M-F 7:30-6:00 / Sat parts@bellroadmitsubishi.com8:00-4:00 Don MitsubishiHerring-Irving844-329-5220 (469) 443-1872 Fax #1 Volume Parts Dept. in the Nation. $900,000 in Inventory. West Loop Mitsubishi SAN ANTONIO 800-224-1968 (210) 681-4583 Fax M-F 7:30-6:00 #1 Volume Dealer in All of wlparts@lonestar-auto.comTexas. ARIZONA TEXAS TEXAS
Schroeder said the assistance from the volunteers was instrumen tal in preparing the gala to help Mill er and raise money for others in the industry who might need assistance in the
For more information about CIF, vis it .org.www.collisionindustryfoundation
CIF Trustee Jim Ocampo presented Bryan Miller with a $15,000 check. Pictured, left to right, are CIF President Michael Quinn, of AirPro Diagnostics; Jim Ocampo, Axalta; Bryan Miller and Kassi Nellett your collision repair department?
Recognized
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“This has been an issue for a long time,” Schulenburg said. “We hope to put a punctuation mark on this one.”
establish its own refinish labor al lowance for any given panel.
Gerber Collision CEO CCC Intelligent Solutions on Aug. 2 announced AirPro Diagnostics will become the newest member of the CCC® Diagnostics network. Through an integration with AirPro, collision repair users of CCC Diagnostics will soon be able to capture and document AirPro scan and calibration information in their CCC ONE® workfiles. The streamlined service with AirPro is expected to be available via CCC ONE in September. The integra tion does not require a physical connection between the AirPro device and CCC ONE. Informa tion is uploaded automatically, and the scan report is automatically at tached to the vehicle’s CCC ONE workfile. Activation is simple. Repair facilities using CCC Diagnostics select their preferred diagnostic provider(s) from those available through CCC’s network and pro viders send scan data directly to the CCC ONE workfile.
he said Gerber is “pursuing pretty aggressively” is improving the “di versity of our industry,” working to attract more women, Black or Asian Americans and other minority groups.“We’re doing a lot to create an inclusive environment that will al low us to successfully recruit people who don’t look like me, and build our workforce with greater diver sity,” O’Day said. “Because if we go after the same group that we’ve always been targeting, we’re nev er going to solve the problem, and we’re not going to be as good of a company. So we have a very strong commitment to improving diversi ty.”
Source: CCC Intelligent Solu tions AirPro Diagnostics, CCC Partner SUBSCRIBE TO OUR YOUTUBE CHANNEL : Autobody News Don’t Miss the Weekly Industry NEWS Your Shop Needs. Sign Up Free Today! www.autobodynews.com 48 SEPTEMBER 2022 AUTOBODY NEWS / autobodynews.com “ Volkswagen” and the Volkswagen logo are registered trademarks of Volkswagen AG. ©2022 Volkswagen of America, Inc. Fresh and ready to go—help increase customer satisfaction with OEM-quality Genuine VW Collision Parts. Find an authorized Volkswagen dealership near you at vwwholesaledealers.com Coming in hot: Your partsnextorder SouthpointLOUISIANAVolkswagen Baton Rouge 225-236-6194800-291-0032Fax:225-236-6201 M-F brvwpaulj@bellsouth.net7:30am-6pm YOU ONLY GET ONE CHANCE AT THE FIRST REPAIR. ©2022 BMW of North America, LLC. The BMW name, model names and logo are registered trademarks. Original BMW Parts & Accessories. TexasBMW of Dallas BMW972-241-3953800-245-7269DallasFaxofHouston North 281-875-4021888-215-7431Houston Fax 918-388-0679800-331-3996TulsaBMWOklahomaofTulsaFax
“Our members have long chal lenged that,” Schulenburg said. “We don’t believe 50% is reflective of what we’re actually doing, because there are a lot of tasks associated with [blending] outside of just the application of the base coat, which, for a large part, is the task that is be ing adjusted.”Schulenburg said given the lack of “positive movement” SCRS has seen on the issue based on its long-standing discussion with the estimating system providers, the association is working with the five primary refinish companies on a study taking place at Global Finish ing Solutions’ Center of Excellence facility in Wisconsin.
association’s open board meeting in late July in Pittsburgh, Executive Director Aar on Schulenburg noted the three estimating system providers each
“We will actually be using a systematic approach where we do complete refinish on doors, fenders and hoods, and then blend on doors, fenders and hoods, to evaluate the delta between the full refinish task and the blend tasks,” Schulenburg said. “We’re not doing a refinish time study. Our goal is not to estab lish a refinish time on those panels. We will just be evaluating what percentage of the full refinish value blendHerepresents.”saidthestudy will use pan els for a high-volume Ford truck, waterborne products used in all U.S. markets, and color codes that repre sent a solid, a metallic and a tri-coat.
“The refinish time for a fender in Audatex will look different than the refinish time for that fender in CCC, which will look different from the refinish time in Mitch ell,” Schulenburg said. “Which is fine, they’ve each done their own research on it. All three companies identify 50% as a blend value; de spite the fact that they don’t have the same refinish values, all identify blend time as 50%.
by John Yoswick The Society of Collision Repair Specialists (SCRS) has provided a few more details about its study be ginning in August into the accuracy of the blend time formula commonly used in the
Collision Repair Association Conducting Study of Blend Time Formula
Aaron Schulenburg of the Society of Colli sion Repair Specialists said shops have long challenged the accuracy of the estimating systems’ blending formula
Speakingindustry.atthe
Continued from Page 32
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Several years ago, Mitchell de cided to rebuild its core platform around key concepts that included an open, cloud-based architecture, and support for proper and safe repairs.
Rozint explained Mitchell’s solutions provide Lemonade with the technology needed to streamline key steps in the claims process, in cluding loss reporting and damage appraisal.“Mitchell is committed to help ing our customers—both automotive insurers and collision repairers— simplify and accelerate claims man agement,” said Rozint. “Lemonade presented an excellent opportunity to apply our industry-leading solu tions with a partner that is poised for rapidThroughgrowth.”the collaboration, Ro zint said Mitchell can assist the in surer with settling claims seamlessly while delivering an exceptional cus tomer
by Stacey Phillips Mitchell, an Enlyte company, re cently announced Lemonade, the insurance company powered by artificial intelligence (AI) and so cial impact, has chosen Mitchell’s claims management platform for the insurer’s newest product, Lemonade Car. The company will use Mitch ell’s claims workflow, automation and total loss solutions to help streamline and optimize claims han dling.“At Lemonade, we’ve set out to make the most lovable car insurance available, and part of that is creat ing the best experience possible,” said a Lemonade spokesperson. “By collaborating with Mitchell and us ing the company’s comprehensive claims management technology, we’re able to build efficiencies into our product to make it as seamless and easy for our customers to file a claim following an accident, as well as share necessary information with third-parties including auto body shops and medical facilities.”
automated, digital claims process— from first notice of loss (FNOL) to settlement,” he said. Lemonade is also leveraging Mitchell’s auto casualty injury claims processing solutions to automate both first-party auto and third-party liabili ty claims.“Automating these functions is intended to align with the insurer’s goal for Lemonade Car: to use tech nology to handle emergencies and settle claims seamlessly, providing the best possible experience for cus tomers,” according to a press release.
“Theexperience.integration of Mitchell’s solutions with Lemonade’s existing technology stack will support an
Launched in November 2021, Lemonade Car uses telematics to measure how much and how safe people drive. It provides 24/7 on-location roadside assistance, re al-time crash detection and dispatch of emergency services, and offers perks for safe and environmentally conscious customers. These include discounts for low-mileage drivers and those who own electric and hy brid Aftervehicles.being introduced in Illi nois and then expanding to Tennes see and Ohio, plans are in place to continue rolling out Lemonade Car across the Mitchell,country.aleading technology and information provider for the property & casualty (P&C) claims and collision repair industries, will support Lemonade in delivering an efficient, digital claims experience for consumers purchasing auto pol icies.Lemonade is a full-stack insur ance carrier built to provide the best, most delightful and most transparent insurance experience in the world, according to a company spokesper son. A Certified B-Corp, Lemonade gives unused premiums to nonprof its selected by its community, during its annual Giveback campaign.
“Lemonade is advancing the auto insurance market with sophis ticated technology and Mitchell, being an auto casualty technology leader, is happy to support those goals with our specialized casualty technology and service solutions,” said Norman Tyrrell, vice president of product management, Mitchell Casualty Solutions Group. “Lem onade will be leveraging Mitchell’s DecisionPoint Medical Bill Process ing software as well as a number of our Technology Enabled Solutions.”
Lemonade to Use Mitchell’s Claim Solutions for Newest Product
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“With each new customer, we believe that the market is validating this direction,” said Rozint. For more information about Lemon ade Car, visit www.lemonade.com/ Forcar. property casualty and collision repair updates and perspectives, fol low Mitchell on Twitter @Mitchell Claims and @MitchellRepair. www.autobodynews.com FREE 4x Monthly E-Newsletter.
“We’re extremely proud that Lemonade—a top-rated insurer with a focus on fast, efficient claims reso lution—has selected our technology to support their entry into the U.S. auto insurance market,” said Jack Rozint, senior vice president, repair sales, Mitchell Auto Physical Dam age division. “Their decision to do so validates Mitchell’s leadership position in claims processing tech nology.”“We’re honored to support Lemonade,” said Debbie Day, ex ecutive vice president and general manager of Mitchell’s Auto Physi cal Damage division. “At Mitchell, we continue to invest in the devel opment of innovative, cloud-based solutions that are designed to allow our customers to work more effi ciently while meeting consumer ex pectations for an automated, digital claims experience. Our auto physi cal damage and casualty solutions help carriers like Lemonade scale quickly as they bring best-in-class offerings to market.”
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In a statement, Consumer Fi nancial Protection Bureau Direc tor Rohit Chopra said, “Hyundai illegally tarnished credit reports for millions of borrowers, includ ing by falsely reporting them to credit reporting companies as be ing delinquent on their loans and leases. Loan servicers must be complete and accurate when fur nishing information that affects a borrower’s credit report.” HCA will pay a $6 million civil penalty to the Consumer Fi nancial Protection Bureau, as well as $13.2 million in compensation to current and former customers who had inaccurate information furnished to credit reporting com panies saying they were “30 or more days past due on an automo bile retail installment contract or lease.”While $19.2 million sounds like chump change, the Consumer Financial Protection Bureau not ed this was its largest Fair Credit Reporting Act case against an auto servicer. The bureau also revealed Americans owe $1.4 trillion in auto loans, making it the third largest consumer credit market.
by Michael Gauthier, CarScoops Hyundai Capital America the captive finance partner of Hyund ai, Kia and Genesis in the U.S. has been slammed by the U.S. Consumer Financial Protection Bureau for “widespread credit re porting failures” that harmed mil lions of Accordingcustomers.tothe government, HCA repeatedly provided inaccu rate information to credit reporting companies and didn’t take proper steps once problems were identi fied. Furthermore, the Consumer Financial Protection Bureau al leges the company used “manual and outdated systems, processes and procedures to furnish credit reporting information which led to widespread inaccuracies and resulted in negative inaccurate information being placed on con sumers’ credit reports through no fault of their own.”
Gets $19.2 Million Penalty
Hyundai for Millions of
Customer Credit Reports
“A close development partner ship with Amazon and its delivery drivers enabled us to optimize the EDV features and design for last mile delivery,” Rivian said in its Q2 Shareholders Letter. “This pro cess included delivering more than 430,000 packages through multiple pilot deployments that began in early 2021 these pilots enabled a rapid refinement of a range of features.” Rivian explained each EDV fea ture, providing a reason behind each design decision. For instance, the EV automaker equipped the electric delivery van with rear roll-up doors so it would be easier to load bulky warehouse items. Rivian’s Amazon Delivery Van also has a tall roof, so drivers can easily walk through it. Plus, Amazon EDV vehicles work with Rivian’s fleet management sys tem, called FleetOS. The EV automaker also high lighted how closely Rivian engineers worked with Amazon employees to optimize EDV features. “To ensure optimal temperature, Rivian engineers spent time in the vans during delivery routes, which helped the development of an HVAC system optimized for driver comfort and efficiency,” noted Rivian. One Amazon delivery driver already provided his first impression of Rivian’s EDV via his YouTube channel, Friday Adventure Club. He was impressed with the EDV and list ed its advantages over ICE delivery vehicles.Amazon deployed Rivian EDV 700s in July. Rivian has two other variants for its electric delivery van: the EDV 500 and the EDV 900. The EV automaker announced it started production validation for the EDV 500 in Q2 2022.
Rivian Amazon Vans Delivered 430K-Plus Packages During Pilot Program 52 SEPTEMBER 2022 AUTOBODY NEWS / autobodynews.com The RIGHT COLLISIONPARTSVisit these Genuine Hyundai Parts Dealers FOR YOUR COLLISION JOB Texas AUTONATION HYUNDAI North Richland Hills 7724 North East Loop 820 800-888-2079 817-589-7882 Fax Mon-Fri 7am - 7pm; Sat 7am - 4pm reeda2@autonation.com Texas NORTH FREEWAY HYUNDAI Spring 20440 Interstate 45 832-446-4000 832-442-5174 Fax Mon-Fri 7am - 6pm; Sat 7:30am - 3pm www.northfreewayhyundai.comparts@nfhyundai.com
Tarnishing
by Maria Merano, Teslarati Rivian reported delivering more than 430,000 Amazon packages with its Electric Delivery Van (EDV) during the vehicles’ pilot deployments, which rolled out in July. In July, Am azon announced Rivian EDVs would be deployed in locations across the U.S., including Baltimore, Chicago, Dallas, Kansas City, Nashville, Phoe nix, San Diego, Seattle and St. Louis. Rivian and Amazon worked closely together to design the EDV vehicle.
The scale of the problem was massive, as the Consumer Finan cial Protection Bureau found HCA furnished inaccurate information for more than 2.2 million custom ers on more than 8.7 million oc casions between 2016 and 2020. Even worse, “In many cases, Hyundai knew it was providing inaccurate information and failed to take reasonable measures” to address the issue. This hurt consumers as HCA would report customers delin quent on loans and leases, despite having been paid on time. In par ticular, the government found “in approximately 570,000 instances, Respondent (HCA) inaccurately inserted codes showing delinquent or no payments in the PHP (pay ment history profile) when the consumer had in fact made the re quired payments and the account was actually Unsurprisingly,current.”this lowered customers’ credit scores and im pacted their access to credit. It also subjected them to higher interest rates due to their lower credit Followingscore. an investigation, the Consumer Financial Protection Bureau determined HCA violated the Fair Credit Reporting Act by failing to report complete and accu rate loan and lease account information, failing to provide date of first delinquency information when required, failing to modify or de lete information when required, failing to have reasonable iden tity theft procedures, and failing to have reasonable accuracy and integrity policies and procedures.
autobodynews.com / SEPTEMBER 2022 AUTOBODY NEWS 53 Find your local Kia dealership today at www.kia.com We’ve Got Your Parts Covered 100% Genuine. No Exceptions. *Kia Genuine replacement parts sold but not installed by an Authorized Kia Dealer are covered for 12 months from purchase date, regardless of mileage, for the part only, and any labor charge is the consumer’s responsibility. Genuine Kia Parts* are specifically manufactured from original engineering specs to ensure the same exceptional quality, performance and safety as when you first drove your Kia off the lot. Plus, they’re covered by our 12-month Replacement Parts Limited Warranty. ARIZONAHorneKia Gilbert (480)877-450-9001813-3383Fax M-F 7amhkparts@hornekia.com6pmwww.hornekia.com ARKANSASCrainKia Sherwood (501)501-542-5230542-6133Fax M-F 7:30amtimhill@crainteam.net6pmwww.crainkia.com LOUISIANA All Star Kia of Baton Rouge Baton Rouge 5740 Siegen (225)225-490-8000Lane490-8014Fax FergusonOKLAHOMAAdvantageImports Broken Arrow (918)800-880-8815317-6280Fax M-F 7am - 6pm AnciraTEXASKia San Antonio (210)210-509-2197509-2198Fax M-F 8am-6pm Sat tstewart@ancira.com8am-3pmwww.ancirasa.com Archer Kia Houston (281)1-888-983-1425983-1437Fax M-F 7am-6pm Sat www.archerkia.com9am-2pm Bob Utter Kia Sherman (903)903-892-5967891-7304Fax M-F 7:30am - 6pm Sat 7:30amMike.martin@bobutterford.com1pmwww.bobutterford.com De Montrond Kia Houston (281)281-877-3060281-872-3909872-3914Fax M-F 7:30am-6pm Sat www.demontrondkia.com7:30am-3pm Huffines Kia McKinney McKinney 469-525-4354 M-F brian.chadduck@huffines.net7am-7pmbrydan.reid@huffines.net FindlayUTAHKia St. George (435)435-817-4245634-1229Fax M-F 8am - 6pm Sat 8am - Noon
Fall 2022 High School & College Transportation Student Career Fair Schedule Oct. 4: 3M Headquarters, SaintPaul, MN Nov. 9: Kingwood Park High School, Houston, TX Nov. 10: Collin College, Dal las, TXDec. 6: Suburban Showcase Conference Center, Detroit, MI To complement the physi cal career fair events and ensure CREF helps connect students with employers across the coun try, CREF also has an electron ic student resume database with contact information for over 600 collisionInterestedstudents.in participating in an event listed above, or in col laborating with CREF to schedule one in your market? Contact Bu lak at Tiffany.Bulak@ed-founda tion.org. Can’t attend a career fair but still anxious to get your company name in front of incoming techni cians? Support local high school and college collision students by sponsoring work uniforms to en sure the future workforce recog nizes the value of looking profes sional. For a donation of just $50 per student, companies can pro vide students with a brand new Cintas technician shirt, branded with your logo, work pants and a safety kit. Email Tiffany.Bulak@ ed-foundation.org to learn more. Industry members interested in getting involved and supporting CREF’s efforts to assist second ary and post-secondary collision repair training programs should contact Brandon Eckenrode, man aging director, at 312-231-0258 or madedation.org.Brandon.Eckenrode@ed-founMonetarydonationscanbeonline.Source:CREF
Source:
CREF Invites Collision Industry to Fall 2022 High School & College Transportation Student Career Fairs
3M, CREF Donate Products to 300 Schools www.autobodynews.com 54 SEPTEMBER 2022 AUTOBODY NEWS / autobodynews.com AUTOBODY MARKETPLACE Is availablenowforpurchase! by: Dave Luehr and Stacey Phillips www.bodyshopsecrets.com The Secrets of America’s Greatest Body Shops The Book That Will Challenge Ever ything You Know About the Collision Repair Business. For more information, contact the authors at info@bodyshopsecrets.com Order your copy today and join the Body Shop Secrets community! Ditch the mask. Try our new line perfection tape. www.crashwrap.com | 888.264.3770 Our new and unique line perfection tape is abrasiveresistant and allows you to achieve crisp, sharp body lines. Sand directly on the durable tape surface without shredding. As tape wears, orange appears to warn of wear-through. • Works for blocking, sanding body filler and primer • Chemical resistant • Conforms to contours • Helps eliminate the need for constant reapplication of tape • Saves time and material Give it a try! We’ll send you a free roll of Perfect Line with any online purchase. (Expires 12/31/20) SAVES YOU TIME AND MONEY > EASY TO USE < Go toandwww.forkliftwrecker.comwatchourvideo. 877.593.6959 When all you need to do is move a vehicle , use: Looking for Good Collision Personnel? •1,262 Collision Techs resumes online •1,295 Painters resumes online •1,177 Estimators & Mgs resumes online •11,256 Mechanical Tech resumes online www.actautostaffing.com or 727-733-5600 Don’t Miss the Weekly Industry NEWS Your Shop Needs. Sign Up Free Today! www.autobodynews.com FREE 4x Monthly E-Newsletter. Subscribe Today! AUTOBODY www.autobodynews.com
Aging workforce blues got you down? Worried about who will fill the workforce as older employees retire? Ready to do something aboutTheit? Collision Repair Educa tion Foundation (CREF) invites industry businesses to participate in its Fall 2022 High School & College Transportation Student Career Fairs, being scheduled across the country to provide em ployers with an opportunity to get to know thousands of incoming industry“CREF’sprofessionals.Career Fairs pro vide a unique opportunity for collision industry employers to connect with hundreds of students who have trained for entry-level positions and are ready to start their careers,” said CREF Pro gram Manager Tiffany Bulak “Engaging with future transporta tion industry professionals is vital for all segments of the industry collision centers, dealerships and even paint, tool and equipment companies as a means of gen erating brand awareness for the business but most importantly, in order to showcase the diverse career paths available to the stu dents in attendance.”
As 2021 drew to an end, 3M do nated $889,719.50 in products and supplies to 300 schools around the country, through the Colli sion Repair Education Foundation (CREF). Equipping collision edu cation programs with the most upto-date supplies, materials, tools and equipment allows collision instructors to train students with the same products they’ll be using in their future positions in the in dustry—without maxing out the department’s budget. Each care package included several DA sanders, along with sanding/graining/finishing discs, sandpaper, repair glue and “all kinds of good stuff,” according to Jerry Goodson, collision repair and refinishing instructor at Chip pewa Valley Technical College in Eau Claire, WI. Since 2008, 3M has actively aided CREF’s efforts to assist collision students, instruc tors and schools, generously pro viding frequent in-kind donations, funding grants and supporting CREF’s Hire Our Heroes campaign. CREF
autobodynews.com / SEPTEMBER 2022 AUTOBODY NEWS 55 Order Audi Genuine Parts from these select dealers. Audi Part Professionals are exper ts on collision par ts, replacement components and mechanical items ARIZONA Audi Gilbert Gilbert 480.346.9201480.855.8101877.412.2925 Fax M-F 7am-6pm Sat www.audigilbert.comaudiparts@audigilbert.com7am-1pm Audi Peoria Peoria 623.561.4703623.561.4750877.358.8165 Fax M-F 7am-6pm Sat mendozaa4@autonation.com7am-5pm TEXAS Audi Dallas Dallas 214.438.0894866.327.2318 Fax M-F 7am-7pm Sat www.audidallas.comlarry.elliott@audidallas.com9am-5pm Audi Fort Worth Dallas/Fort Worth 817.632.6747817.632.6709 Fax M-F 7:30am-6pm Sat www.audifortworth.comoreyna@audifortworth.comsstallcup@audifortworth.com8am-3pm Audi Grapevine Dallas/Fort Worth 877.424.AUDI www.audigrapevine.comcmartinez@audigrapevine.comsstallcup@audigrapevine.comSatM-F817.553.2252/2258(2834)7am-6pm8am-5pm Audi North Austin Austin 512.219.6214512.219.3172 Fax M-F 7am-7pm Sat www.audinorthaustin.comParts@audinorthaustin.com7am-5pm Audi Plano Dallas/Fort Worth 214.452.3855214.452.3830 Fax M-F 7am-7pm Sat www.audiplano.comgualotunao@autonation.com8am-5pmRegardlessoftheage of your customer’s Audi, Audi dealers have access to over 200,000 part numbers and are supported by a nationwide network of distribution centers to help ensure non-stocked parts are delivered the next day.
56 SEPTEMBER 2022 AUTOBODY NEWS / autobodynews.com VEHICLEEMISSIONCONTROLINFORMATIONConformstoregulations:2016 MY California: Not for sale in states with California emissions standards. TWC/HO2S/WR-HO2S/CAC/TC/DFIU.S. EPA:T2B4 FED2.3L-Group:LDVGFMXV02.3VJWEvap:GFMXR0125NBVNoadjustmentsOBDII Fuel: Gasoline ABZ VEHICLEMFD.BYFORDMOTORCO.INU.S.A. DATE: EXTPNT: RC: DS0: WB BRK INTTR TP/PS R AXLE TR SPR 114 4 GP K 45 V DB F05 UTC THISVEHICLECONFORMSTOALLAPPLICABLEFEDERALMOTORVEHICLESAFETYSTANDARDSINEFFECTONTHEDATEOFMANUFACTURESHOWNABOVE.01/03 VIN:TYPE:00000000000000000 MPV FRONTGAWR: 2735LB AT AT 205 kPa/30 240 kPa/35 1240KGP235/70R16SL16X7.0J REARGAWR: 3325LB 1508KGP235/70R16SL16X7.0JGVWR: 5880LB/2667KG WITHTIRESRIMSPSICOLD WITHTIRESRIMSPSICOLD F0085T0183 UA 13 3U51B TIRE SIZE COLD303kpa 44psi 303kpa 44psi 303kpa 44psiThecombinedweightofoccupantsP265/70R17P265/70R17P265/70R17FRONTREARSPARE ADDITIONALINFORMATIONSEATING CONTROLVEHICLEEMISSIONINFORMATION Conformstoregulations: 2015 Fuel: Gasoline U.S.EPAclass/stds: LDV/TIER2 Californiaclass/stds: PC/ULEVqualified Group: FGMXV01.80111.2L Evap:SFI/HO2S/TWCFGMXR0095805,OBD:II 00000000 FRONTREARSPARE 215/55R1697H215/55R1697HT125/85R1699 SEATINGCAPACITY TOTAL 4 FRONT 2 REAR 2 Thecombinedweightofoccupantsandcargoshouldneverexceed352kgor776lbs.240kPa,35PSI240kPa,35PSI420kPa,60PSISEEOWNER’SMANUALFORADDITIONALINFORMATIONTIREANDLOADINGINFORMATION TIRE SIZE COLDTIREPRESSURE COUSSINSRSSIDEAIRBAGGONFLABLELATÉRAL(SRS) TOAVOIDSERIOUSINJURYORDEATH:•Donotleanagainstthedoor.•Donotuseseatcoversthatblocksideairbagdeployment.Seeowner’smanualformoreinformation.POURÉVITERDESBLESSURESGRAVESOUMORTELLES:•Nevousappuyezpascontrelaporte.•N’utilizezpasuncouvre-siègequipeutbloquerledéploiementducoussingonflablelatéral.Voirlemanuelduconducteurpourdeplusamplesrenseignements. WARNINGAVERTISSEMENT VEHICLE MFD .BY: TOYOTA MOTOR MANUFACTURING, GVWR 4233LB GAWR FR 2668LB RR 2668LB THIS VEHICLE CONFORMS TO ALL APPLICABLE FEDERAL MOTOR VEHICLE SAFETY , BUMPER , AND THEFT PREVENTION STANDARDS IN EFFECT ON THE DATE OF MANUFACTURE SHOWN ABOVE . PASS. CAR C⁄ TR : 4Q2 ⁄ LA43 ACV30L --CEPGKA A ⁄TM: --01A ⁄ U241E MADE IN U.S.A. 08270KENTUCKY,00000000000000000INC.02 ⁄ 04 THIS VEHICLE RAL MOTOR STANDARDSVEHICLEINEFFECTONSHOWNABOVE.V.I.N.:00000000000000000STKAAA5--NH737M --A --A GAWR Contact Us : Contact your LKQ/Keystone Local Sales Rep Upload your photos to the Website: www.AutoDataLabels.com Email your photos: Labels@AutoDataLabels.com DELIVERY IN 1-3 DAYS! SUPPLY CHAIN ISSUES COSTING YOU TIME & MONEY? AUTO DATA LABELS ARE CUSTOM DESIGNED AND MADE IN AMERICA Place Your Label Order Via One of These 3 Easy Ordering Options: To Visit Our Website SCAN HERE FOR ADDITIONAL INFORMATION ABOUT AUTO DATA LABELS: visit our website at www.AutoDataLabels.com email us at labels@AutoDataLabels.com or call us at (631) 667-2382 ©2022 Auto Data Labels an LKQ Company. Visit us at Shop.LKQcorp.com and LKQcorp.com Vin Labels AC Labels Caution LabelsEmission Labels Tire Pressure Labels Paint Code Labels SRS SIDE AIRBAG COUSSIN GONFLABLE LATÉRAL (SRS) TO AVOID SERIOUS INJURY OR DEATH: D not lean against the door.D not use seat covers that block side air bag deployment.See owner’s manual for more information. POUR ÉVITER DES BLESSURES GRAVES OU MORTELLES: Ne vous appuyez pas contre la porte. N’utilizez pas un couvre-siège qui peut bloquer le déploiement du coussin gonflable latéral. Voir le manuel du conducteur pour de plus amples renseignements. AVERTISSEMENTWARNING TIRE AND LOADING INFORMATION TIRE SIZE COLD TIRE PRESSURE 303kpa 44psi 303kpa 44psi 303kpa 44psi The combined weight of occupants and cargo should never exceed 505 Kg or 1114 Lbs. P265/70R17P265/70R17P265/70R17FRONTREARSPARE SEE INFORMATIONMANUALOWNERSFORADDITIONAL SEATING CAPACITY TOTAL 3 FRONT 3 REAR 0 VEHICLE EMISSION CONTROL INFORMATION Conforms to regulations: 2016 MY California: Not for sale in states with California emissions standards. TWC/HO2S/WR-HO2S/CAC/TC/DFI U.S. EPA T2B4 LDV 2.3L-Group: GFMXV02.3VJW Evap: GFMXR0125NBV No adjustments needed. FED OBD II Fuel: Gasoline ABZ VEHICLE MFD. BY FORD MOTOR CO. IN U.S.A. DATE:EXTPNT: RC: DS0: WB BRK INT TR TP/ PS R AXLE TR SPR 114 GP K V DB F05 UTC THIS VEHICLE CONFORMS TO ALL APPLICABLE FEDERAL MOTOR VEHICLE SAFETY STANDARDS IN EFFECT ON THE DATE OF MANUFACTURE SHOWN ABOVE. 01 03 TYPE:VIN: 00000000000000000FRONTMPVGAWR: 735LB AT AT205 kP 30 240 kP 35 16X7.0JP231240KG570R16SL REAR GAWR: 3325LB 16X7.0JP231508KG570R16SL GVWR: 5880LB 2667KG PSIRIMSWITHIRESCOLD PSIRIMSWITHIRESCOLD T0183F0085 UA 13 3U51B
