November 2018 Southwest Edition by Autobody News

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Vol. 36 / Issue 11 / November 2018

TX Auto Body Show Features Training, Results of Todd Tracy’s Latest Tests

Panel Says Struggle to Get Paid for Scans a Subset of Larger Debate About OEM Procedures

by Chasidy Rae Sisk

by John Yoswick

On Sept. 14–16, the Auto Body Association of Texas (ABAT) hosted its 2018 Texas Auto Body Trade Show

at the Will Rogers Memorial Center in Fort Worth, TX. The event featured a variety of industry training, but the showstopper See TX Auto Body Show, Page 10

Todd Tracy revealed the results of his latest crash test during the Texas Auto Body Trade Show. (l to r) Larry Cernosek (Houston Auto Body Association), John Kopriva (Houston Auto Body Association), Todd Tracy, Kevin Jordan (Burl’s Collision Center), Burl Richards (Auto Body Association of Texas/Burl’s Collision Center), Jerry McNee (Ultimate Collision Repair), Donald “Trip” Springer (Burl’s Collision Center)

Elon Musk Blames Trailer Shortage for Tesla’s Model 3 Delivery Delays

blame for Tesla’s delivery woes. And in typical Musk fashion, the answer is Elon Musk said an “extreme short- for Tesla to build its own trailers. age” of car carrier trailers is partly to That has trucking industry executives and analysts scratching their heads. “There’s no shortage that I know of,” said Guy Young. As general manager of the Auto Haulers Assn. of America, he would know. “There’s a general shortage of drivers, but we’ve got a lot of members with drivers A truck carries new Model 3s from Tesla’s Fremont, CA, asand car carriers who could by Russ Mitchell, Los Angeles Times

sembly plant. Credit: Russ MItchell, Los Angeles Times

See Trailer Shortage?, Page 11

For Wayne Weikel, the question isn’t whether collision shops should be compensated for the vehicle scans the automakers say are a part of proper repairs. Scanning, Weikel said, is just one aspect of OEM repair procedures that collision repairers should be following and for which insurance companies should pay. “Insurance companies have actuaries designed to price insurance policies. Auto manufacturers have engineers that can tell you how to fix a vehicle correctly. I don’t see how we conflate the two,” said Weikel, senior director of state government affairs for the Alliance of Automobile Manufacturers. Shops, he said, shouldn’t be

Wayne Weikel of the Alliance of Automobile Manufacturers said collision repairers should follow OEM procedures—and be paid for doing so

placed in a situation of making the proper repair without proper payment. “That, we think, is wrong,” Weikel said. “The problem here isn’t whether there is a solution. The solution is that we need to use OEM procedures every time. The problem is making sure shops get paid for See Paid for Scans, Page 14

Jittery Days Remain for U.S. Auto Industry, Despite Trade Pact ‘Fight Over’, Ford Cutting Jobs by Bill Koenig, AdvancedManufacturing.org

The U.S. auto industry has seen one major headache go away. However, that doesn’t mean industry jitters have ceased. The Trump administration announced Sept. 30 that Canada will be part of a new trade agreement with the U.S. and Mexico. That will, essentially, preserve an automotive supply chain extending across the three countries that formed because of the North American Free Trade Agreement. “Aside from avoiding disaster, there really wasn’t much to gain or lose” in the new agreement, said Kristin Dziczek, a vice president of the Center for Automotive Research (CAR; Ann Arbor, MI) in an e-mail interview. “There will be some movement of supply chains to North American on the margins.” NAFTA will get new “brand-

ing.” It’s now going to be called the U.S.-Mexico-Canada Agreement, or USMCA. “USMCA. That’ll be the name, I guess, that, 99 percent of the time, we’ll be hearing: USMCA,” President Donald Trump said Oct. 1, according to a White House transcript. “It has a good ring to it.” Of course, Trump isn’t neutral. He criticized NAFTA when he ran for office. “I have long contended that NAFTA was perhaps the worst trade deal ever made,” he said in discussing the new deal. “To me, it’s the most important word in trade because we’ve been treated so unfairly by so many nations all over the world. And we’re changing that.” One Fight Down…

See Jittery Days Remain, Page 22

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NOVEMBER 2018 AUTOBODY NEWS / autobodynews.com

CONTENTS

Dave Luehr ‘Simple, Effective Scheduling’

REGIONAL

NATIONAL

Airpark Collision Meets Ford, I-CAR Aluminum

AASP/NJ Hosts 14th Annual Lou Scoras

Gerber Opens 2nd Location in Lafayette, LA . . . 8 ProCare Collision Earns San Antonio 2018 Top Workplaces Award . . . . . . . . . . . . . . . . 11 Stretch’s Auto Body And Restoration, LLC Fills Body Shop Void in Akron, CO . . . . . . . . . 6 TX Auto Body Show Features Training, Results of Todd Tracy’s Latest Tests. . . . . . . . 1 YANG Members Enjoy Successful Meet-Up in Austin, TX . . . . . . . . . . . . . . . . . . 6

Memorial Golf Outing . . . . . . . . . . . . . . . . . 20 After the Donation: The Nolan Family Uses Benevolence Car to Improve Their Lives . . . 12 All 2019 Civic Models To Feature Honda Sensing Technology . . . . . . . . . . . . . . . . . . 64 ALLDATA Wins 2018 PTEN Innovation Awards, Continues To Win at NACE . . . . . . . 41

Winners . . . . . . . . . . . . . . . . . . . . . . . . . . . 54 BASF To Host Educational Sessions at SEMA. . 49 CCC Collision Parts E-commerce Solution . . . . 52

COLUMNISTS Anderson - 4 Questions To Consider Ahead

Convictions in Murder of Bronx Auto Body Shop Owner Who Was Federal Witness . . . . 20

of Negotiating for Any ‘Not-Included’

Dave Luehr ‘Simple, Effective Scheduling’. . . . . 3

Estimate Line Item . . . . . . . . . . . . . . . . . . . 46

Florence Impact on Insurers Tempered

Attanasio - Let Your Customers Become Your Brand Ambassadors With Ad Specialties . . . . . . . . . . . . . . . . . . . . . . . . . 41 Chess - Squeeze Type Resistance Spot Welding, Shop maintenance and Safety. . . . 56 Ledoux - OE Shop Certification Programs: Porsche . . . . . . . . . . . . . . . . . . . . . . . . . . . 32 Phillips - How Independent Nashville Body Shop Is Nurturing Homegrown Talent . . . . . . . . . . 50 Phillips - How the Recycled Part Procurement Process Continues to Improve . . . . . . . . . . . 26 Phillips - The Best Body Shops’ Tips: How to Take Great Photos to Support Your Estimates . . . . . . . . . . . . . . . . . . . . . . 24 Sisk - ASA, Cintas Offer Webinar on ‘Ensuring Safety in Every Corner’ . . . . . . . . 48 Sisk - Collision Career Institute Addresses Technician Shortage . . . . . . . . . . . . . . . . . . 42 Yoswick - Stats From 20 Years Ago Indicate Shop Labor Rates Haven’t Kept Up With Inflation . . . . . . . . . . . . . . . . . 38

bodyshopsolutions.com/academy. Every month, Elite highlights a topic to keep collision repairers and those that serve them abreast of the latest information required to be successful in today’s challenging business environment. This month, attendees will discover new ways to become more successful and expand their horizons.

FREE

4x Monthly E-Newsletter.

www.autobodynews.com

ASA, AutoInc. Announce ‘Top 10’ Website

by Mostly Uninsured Flood Losses . . . . . . . . 4 Gerber Collision & Glass Opens in Kennewick, WA . . . . . . . . . . . . . . . . . . . . . . 16 Jittery Days Remain for U.S. Auto Industry, Despite Trade Pact ‘Fight Over’, Ford Cutting Jobs . . . . . . . . . . . . . . . . . . . . . . . . . 1 New Windshield Patent May Change Auto Glass Repair, Replacement . . . . . . . . . . . . . 12 Oldest Body Shops in America: Keene Auto Body. . . . . . . . . . . . . . . . . . . . . 64 PA Paint & Collision Center Pays $67,462 in Back Wages, Damages . . . . . . . . . . . . . . 18 Panel Says Struggle to Get Paid for Scans a Subset of Larger Debate About OEM Procedures . . . . . . . . . . . . . . . . . . . . . . . . . . 1 PGW Auto Glass Raises Prices Following Tariff. 54 Trying to Spur Electric Vehicles in NJ With Wave of Fast-Charging Stations, Rebates . . 19 U.S. DOT Announces Roadway Fatalities Down . 22 Volvo’s 1st American Factory Starts Production in SC . . . . . . . . . . . . . . . . . . . . . 28

INDEX OF ADVERTISERS

Requirements in AZ. . . . . . . . . . . . . . . . . . . . 8

Dave Luehr’s Elite Body Shop Solutions recently announced the next installment in the FREE Elite Webinar Series. “Simple, Effective Scheduling” will feature Dave Luehr, founder of Elite Body Shop Solutions, and Ron Kuehn, president of Collision Business Solutions, on Thursday, Oct. 25, at 1 p.m. Central. To register, visit: https://events .genndi.com/channel/EliteWebinarOct2018. Those who are unable to attend the live event can watch the recorded webinar by joining the Elite Body Shop Academy at: elite-

Publisher & Editor: Jeremy Hayhurst General Manager: Barbara Davies Contributing Writers: John Yoswick, Janet Chaney, Toby Chess, Ed Attanasio, Chasidy Sisk, David Luehr, Stacey Phillips, Victoria Antonelli, Gary Ledoux Advertising Sales: Joe Momber, Sean Hartman, Bill Doyle, Norman Morano (800) 699-8251 Office Manager: Louise Tedesco Digital Marketing Manager: Bill Pierce Art Director: Rodolfo Garcia Graphic Designer: Michelle Lucas Online and Web Content Editor: Rochelle Beckel Accounting Manager: Heather Priddy Editorial/Sales Assistant: Randi Scholtes

Serving Texas, Oklahoma, Louisiana, New Mexico, Arkansas, Colorado, Arizona, Utah and adjacent metro areas. Autobody News is a monthly publication for the autobody industry. Permission to reproduce in any form the material published in Autobody News must be obtained in writing from the publisher. ©2018 Adamantine Media LLC.

Audi South Austin . . . . . . . . . . . . . . . . . . 50 Audi Wholesale Parts Dealers . . . . . . . . . 59 AutobodyLaw.com. . . . . . . . . . . . . . . . . . 20 AutoNation Chevrolet. . . . . . . . . . . . . . . . 36 AutoNation Chrysler-Dodge-JeepRam NRH . . . . . . . . . . . . . . . . . . . . . . 28 AutoNation Chrysler-Jeep-Dodge-Ram of North Phoenix . . . . . . . . . . . . . . . . . . 6 AutoNation Collision Parts . . . . . . . . . . . . 17 Axalta Coating Systems . . . . . . . . . . . . 7, 11 BASF Automotive Refinish Coatings . . . . . 15 Berge Ford . . . . . . . . . . . . . . . . . . . . . . . 57 Big Mike Naughton Ford . . . . . . . . . . . . . 45 BMW Wholesale Parts Dealers . . . . . . . . . 62 Bob Howard PDC. . . . . . . . . . . . . . . . . . . 53 Certified Automotive Parts Association . . . 18 Chapman Chevrolet. . . . . . . . . . . . . . . . . 42 Chevyland . . . . . . . . . . . . . . . . . . . . . . . . 46 Chicago Pneumatic Compressors . . . . . . 16 Christopher’s Dodge World . . . . . . . . . . . 45 Christopher’s Mitsubishi . . . . . . . . . . . . . 45 Classic BMW . . . . . . . . . . . . . . . . . . . . . . 49 Classifieds. . . . . . . . . . . . . . . . . . . . . . . . 66 Courtesy Chevrolet-Isuzu. . . . . . . . . . . . . 56 Covert-Chrysler-Dodge-Jeep-Ram. . . . . . 24 Dallas Dodge. . . . . . . . . . . . . . . . . . . . . . 68 Dent Magic Tools. . . . . . . . . . . . . . . . . . . . 8 Diamond Standard Parts . . . . . . . . . . . . . 47 Dominion Sure Seal. . . . . . . . . . . . . . . . . 40 Don Carlton Auto Group . . . . . . . . . . . . . . 26 Dynabrade, Inc. . . . . . . . . . . . . . . . . . . . . 27 ECS Automotive Concepts . . . . . . . . . . . . 22 Emich Chevrolet . . . . . . . . . . . . . . . . . . . 45 Emich Volkswagen . . . . . . . . . . . . . . . . . 45 EMS Automotive . . . . . . . . . . . . . . . . . . . 16 Equalizer Industries, Inc. . . . . . . . . . . . . . 41 Finnegan Chrysler-Jeep-Dodge . . . . . . . . . 2 Fisher Acura . . . . . . . . . . . . . . . . . . . . . . 45 Fisher Honda . . . . . . . . . . . . . . . . . . . . . . 45 Flatirons Subaru . . . . . . . . . . . . . . . . . 9, 45 Ford Wholesale Parts Dealers . . . . . . . . . 61

GM Wholesale Parts Dealers . . . . . . . . . . 65 Greeley Subaru . . . . . . . . . . . . . . . . . . . . 52 GYS Welding USA . . . . . . . . . . . . . . . . . . 12 Honda-Acura Wholesale Parts Dealers. 30-31 Hyundai Wholesale Parts Dealers . . . . . . . 60 Kia Motors Wholesale Parts Dealers. . . . . 55 Killer Tools & Equipment Corp.. . . . . . . . . 19 Larry H. Miller Chrysler-Jeep-DodgeRam/Sandy . . . . . . . . . . . . . . . . . . . . . 21 Launch Tech USA. . . . . . . . . . . . . . . . . . . 67 Malco . . . . . . . . . . . . . . . . . . . . . . . . . . . 25 Mercedes-Benz . . . . . . . . . . . . . . 13, 34-35 Mercedes-Benz of Littleton . . . . . . . . . . . 45 Mercedes-Benz Wholesale Parts Dealers . 64 Mirka USA . . . . . . . . . . . . . . . . . . . . . . . . 10 Mitsubishi Wholesale Parts Dealers . . . . . 54 MOPAR Wholesale Parts Dealers . . . . . . . 37 North Freeway Hyundai . . . . . . . . . . . . . . 44 O’Reilly Auto Parts . . . . . . . . . . . . . . . . . . 43 Part of the Club . . . . . . . . . . . . . . . . . . . . 45 Peak Kia . . . . . . . . . . . . . . . . . . . . . . . . . 45 Polyvance . . . . . . . . . . . . . . . . . . . . . . . . 32 PPG. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Ray Huffines Chevrolet . . . . . . . . . . . . . . 48 RBL Products . . . . . . . . . . . . . . . . . . . . . 39 Rickenbaugh Volvo . . . . . . . . . . . . . . . . . 45 Robaina Industries, Inc . . . . . . . . . . . . . . 51 SATA Dan-Am Company . . . . . . . . . . . . . 29 Schmelz Countryside. . . . . . . . . . . . . . . . 45 Sherwin-Williams Automotive Finishes . . 23 South Pointe Chrysler-Jeep-Dodge . . . . . . 14 Spanesi Americas . . . . . . . . . . . . . . . . . . 33 Subaru of Little Rock . . . . . . . . . . . . . . . . 36 Subaru Wholesale Parts Dealers . . . . . . . 63 Symach. . . . . . . . . . . . . . . . . . . . . . . . . . 22 Toyota of Laredo . . . . . . . . . . . . . . . . . . . 44 Toyota Wholesale Parts Dealers . . . . . . . . 58 Volkswagen Wholesale Parts Dealers. . . . 52 YesterWreck . . . . . . . . . . . . . . . . . . . . . . . 8 Young Chevrolet . . . . . . . . . . . . . . . . . . . 38

Autobody News Box 1516, Carlsbad, CA 92018 (800) 699-8251 (760) 603-3229 Fax www.autobodynews.com editor@autobodynews.com

autobodynews.com / NOVEMBER 2018 AUTOBODY NEWS

Florence Impact on Insurers Tempered by Mostly Uninsured Flood Losses by Amy O’Connor, Insurance Journal

Insurance industry losses from Hurricane Florence, which hit the Carolinas mid-September as a Category 1 storm, will be manageable and not have a severe impact on insurers, according to experts. As the storm turned out to be less of a wind event and with flood excluded on most homeowners’ insurance policies, it is expected that insurers will not experience the significant losses that were initially feared. However, uninsured flood losses could cost nearly $20 billion, by some estimates. “All indications we have seen is [Florence] was more of a flood event than wind issue,” said Brian O’Neill, executive vice president for JLT Re’s National Catastrophe Practice. According to Fitch Ratings, wind speeds from Florence diminished as the storm approached the U.S. coast and Florence was downgraded to a Category 1 hurricane before making landfall in North Carolina on Sept. 14. Fitch said the level of wind-related damage to property is expected to be modest as a result of the significant decline in wind speeds, limiting losses to primary property insurance writers. Catastrophe modeling firm AIR Worldwide estimated that industry insured losses from Florence’s winds and storm surge will range from $1.7 billion to $4.6 billion. Losses include downed trees that caused damages to homes and automobiles, downed utility poles and shingle loss with isolated cases of more extensive roof damage. Karen Clark & Co. said it expects insured losses from Hurricane Florence will reach $2.5 billion. That estimate includes insured losses to residential, commercial and industrial properties. CoreLogic said Sept. 24 that it estimates wind losses will total between $1 billion and $1.5 billion. State Farm, the number one insurer in both North and South Carolina, said in North Carolina it has received approximately 2,280 auto claims totaling about $2.5 million, and approximately 15,000 homeowner claims totaling $2.7 million related to Hurricane Florence as of Sept. 24. 4

In South Carolina, State Farm had received approximately 560 auto claims and 1,800 homeowner claims. The insurer has paid approximately $749,000 in homeowner claims and approximately $498,000 in auto claims as of Sept. 25. It expects these numbers will increase as customers discover and report claims/damage.

This enhanced satellite image made available by NOAA shows Hurricane Florence off the eastern coast of the United States on Wednesday, Sept. 12, 2018 at 5:52 p.m. EDT. Credit: NOAA via AP

North Carolina Insurance Commissioner Mike Causey said the North Carolina Joint Underwriting Association, the state’s insurer of last resort, had received 50,000 claims so far. “From a property insurance point of view, [Florence] is insignificant,” said Gary Marchitello, head of Property Broking for Willis Towers Watson. “Clearly from a number magnitude, dollar magnitude, it is not going to be significant at all to the insurance industry.” Fitch Ratings said it expects limited or no rating actions for the private insurance industry from Florence. Analyst firm Keefe, Bruyette & Woods (KBW) said primary insurers will have “meaningful Florence exposure, but losses should be absorbed within 3Q18 catastrophe provisions.” Because of improvements in catastrophe modeling, Marchitello noted that “it’s becoming increasingly unlikely that a weather event or geological event would catch insurers off guard.” Flood Losses Fitch noted that flood losses will significantly contribute to overall losses from Florence as storm surge and historic levels of rainfall inundated

NOVEMBER 2018 AUTOBODY NEWS / autobodynews.com

coastal areas as well as a significant number of inland counties, but most of these losses will be incurred by the National Flood Insurance Program or are uninsured. The slow-moving storm stalled over the Carolinas, bringing as much as 40 inches of rain in some parts. AIR said preliminary reports from the National Weather Service noted that more than 35.93 inches fell in Elizabethtown, NC, breaking the record set by Hurricane Floyd in 1999, and more than 30 inches of rain fell on Swansboro, NC. Many other locations received more than 20 inches. For many residents in the Carolinas, flood losses from Hurricane Florence will be uninsured as standard homeowners’ insurance policies typically do not cover the peril. The take-up rate for coverage from the NFIP is low. CoreLogic noted that NFIP insures a total of 445,000 residential and commercial policies in North Carolina, South Carolina and Virginia, which was also impacted by the storm. Just over 134,000 homeowners in North Carolina have insurance through the NFIP, according to Causey. “I was very disappointed by the small number of flood insurance policies in force in North Carolina,” Causey said. “We certainly have much more water damage than wind damage, and unfortunately, these people that think they may have coverage when they file those homeowners’ claims are going to find out floods aren’t covered.” The take-up rate of flood coverage commercially is much higher, said Marchitello, as companies buy some degree of coverage, but that is usually subject to a sublimit. CoreLogic estimated total flood losses for residential and commercial properties in the Carolinas and Virginia will be between $19 billion and $28.5 billion. The catastrophe modeling firm said about 85 percent of the residential flood loss is uninsured and is estimated to total between $13 billion and $18.5 billion. Insured flood loss covered by the private insurance market will total about $4.5 billion to $7.5 billion in North Carolina and about $1 billion to $2 billion in South Carolina, CoreLogic said. Its analysis includes residential

homes and commercial properties, including contents and business interruption and does not include broader economic loss from the storm. Neither AIR nor KCC included NFIP flood losses in their loss estimates. Causey said the NFIP had received 10,000 claims in the state and paid out about $10 million as of Sept. 25. The Associated Press reported that North Carolina Gov. Roy Cooper said that nine of the state’s river gauges were at major flood stage and four others were at moderate stage as of Sept. 22, while parts of Interstates 95 and 40 will remain underwater for another week or more. Economic Losses AP said an economic research firm estimated that Hurricane Florence has caused around $44 billion in damage and lost output, which would make it one of the top 10 costliest U.S. hurricanes. The top disaster, Hurricane Katrina in 2005, cost $192.2 billion in today’s dollars, while last year’s Hurricane Harvey cost $133.5 billion. Moody’s Analytics estimates Florence has caused $40 billion in damage and $4 billion in lost economic output, though the company stressed that the estimate is preliminary and could go higher or lower, AP said. In South Carolina, the AP reported crop damage was estimated at $125 million so far, according to Gov. Henry McMaster. North Carolina likely won’t have preliminary crop damage estimates until early October, state Agriculture Commissioner Steve Troxler told the AP in September. Five of North Carolina’s top six farming counties are within the hardest-hit areas in the eastern part of the state. “I think it’s easily going to be in the billions of dollars,” Troxler said in an interview with AP, calling the damage “catastrophic” and “unbelievable.” South Carolina Gov. McMaster has estimated damage from the flood in his state at $1.2 billion, AP said. We thank Insurance Journal for reprint permission.

www.autobodynews.com

autobodynews.com / NOVEMBER 2018 AUTOBODY NEWS

YANG Members Enjoy Successful Meet-Up in Austin, TX by Chasidy Rae Sisk

On Sept. 6, the Young Auto Care Network Group (YANG) held a Regional Meet-Up at Shiner’s Saloon in Austin, TX. Attracting more than 100 YANG members and mentors, the Meet-Up was held at the same time as the Auto Care Association’s Fall Leadership Days. YANG’s hosts for the event were Auto Value, Bumper to Bumper and the Arnold Oil Company of Austin. Ashlee Arnold, vice president of Arnold Oil Company, stated, “It was a privilege to co-host the YANG Meet-Up in Austin with the Alliance. This city is growing by the minute and is home to exceptional talent, dynamic industries and great opportunities. It was a pleasure sharing everything that Austin has to offer with our fellow YANG members.” Attendees were treated to a BBQ buffet featuring southwestern appetizers, cold drinks and live music while enjoying the opportunity to socialize and network in a relaxed environment. According to YANG Chairman JC Washbish, “YANG Regional

Meet-Ups are the perfect way for our members to get together. Networking is our core pillar at YANG, so when an event like Leadership Days comes to Texas, you know the Alliance will be there to help YANG host a great event like the one we had tonight. It was extra special to work together with Arnold Oil Co. of Austin to put on this event in their hometown.” The Meet-Up also attracted several YANG mentor pin wearers. YANG’s mentor pin provides a way for industry veterans to display their support for YANG and identify themselves as someone who is willing to be approached to become a mentor. John R. Washbish, YANG mentor pin supporter as well as president and CEO of the Aftermarket Auto Parts Alliance, said, “Our industry needs leaders for tomorrow. There is a long list of professionals that helped guide me early on in my career. I am happy to now be in a position to play the role of mentor to YANG members.” For more information on YANG, visit https://www.autocare.org/WhatWe-Do/Professional-Development/ young-auto-care-network-group/.

NOVEMBER 2018 AUTOBODY NEWS / autobodynews.com

Stretch’s Auto Body And Restoration, LLC Fills Body Shop Void in Akron, CO

last 15 years and graduated from WyoTech with a degree in auto body Over the past year, two body shops repair. “I think this town needs an auto have closed in the town of Akron, CO. However, one has recently been body shop, so I decided to step up and do it. So far, business has been fairly added to fill that void. Justin Wylie decided to close steady. I do all sorts of body work Farm Country Auto Body and Keith and I do a lot of painting. This can include all types of vehicles Damrow recently retired, and even some farm equipclosing the doors of Off ment,” Wade said. Road Auto Body Shop. For Stretch’s is open Monday the last month, however, through Friday from 8 a.m. Stretch’s Auto Body and to 5 p.m. He can be reached Restoration, LLC has been by phone at (970) 466-2963 open for business at 840 or email at: stretchwade@ Main. me.com. Tyler Wade first workTyler Wade “I believe in treating the ed for Wylie for five years at his shop and then for Damrow for eight customer right, and they will then treat years. When Damrow decided it was you right. I feel my prices are reasontime to retire, Wade knew that Akron able and I guarantee all my work,” he needed an auto body, paint, wind- said. “I do body work, glass work, shield repair and replacement business paint almost everything and mend to continue in town. When Damrow fender benders. If you need someretired, Wade was able to buy all his thing, call me and I will do everything equipment for windshield repair and I can to make sure I can do the job and replacement. He also had a good you will be happy with it when it is amount of his own equipment, which finished.” We thank Akron News-Reporter he had gotten over the years. Wade has lived in Akron for the for reprint permission. by Jo Anne Busing, Akron News-Reporter

autobodynews.com / NOVEMBER 2018 AUTOBODY NEWS

Gerber Opens 2nd Location in Lafayette, LA The Boyd Group Inc. recently announced the Sept. 27, 2018 opening of a collision repair location in Lafayette, LA. This brownfield development previously operated as a car dealership and most recently a car repair center. Now a Gerber location, this center is located directly off of U.S.

Route 167, which spans from northern Arkansas to southern Louisiana. Lafayette is located in southwestern Louisiana and is the fourth-largest city in the state. “This newly developed center is located seven miles west of the first location we opened in Lafayette last year” said Tim O’Day, president and COO of the Boyd Group. “We are pleased to be building Gerber’s presence in southwestern Louisiana and expanding our capacity to serve our customers and insurance partners in the area.”

Airpark Collision Meets Ford, I-CAR Aluminum Requirements in AZ Airpark Collision Center, a professional collision repair shop in Scottsdale, AZ, recently completed advanced Ford and I-CAR aluminum repair programs. Its technicians completed rolespecific aluminum repair classes with hands-on aluminum welding training. Already a Ford-certified collision repair shop, this allows them to offer expert repair services on aluminum found on Ford F150 trucks. Many newer vehicles are made partly of aluminum panels. Audi, Tesla, Jaguar, Mercedes-Benz and Nissan are also building with aluminum materials. Airpark’s training in aluminum repair gives them expertise in these makes as well.

Investing in Aluminum Collision Repair Because collision repair technicians traditionally have been trained to work with steel, not all have the skills or equipment to repair aluminum. Many body shops will refuse to work on a vehicle made with aluminum. Some facilities will try to work with this material even though they are not properly trained and end up with a poor repair or take longer

NOVEMBER 2018 AUTOBODY NEWS / autobodynews.com

than necessary to complete the job. Airpark Collision Center has recognized the demand for more body shops that offer repairs for aluminum and has invested its time and money in filling this need. In the auto body repair industry, I-CAR is the professional standard. Airpark Collision Center has continued to invest in training for its technicians to become one of the leading I-CAR Gold Class-certified collision repair providers in Scottsdale. “We realize we are one of the few collision repair facilities to invest in training and equipment, but we are committed to safe, proper repairs and keeping abreast of the latest industry trends,” said shop owner Tina Small.

Aluminum Auto Body Repair vs. Steel When working on vehicles in an auto shop that does repairs for steel and aluminum, it is important that the particulates or the two do not mix. For this reason, Airpark Collision Center has invested in a dedicated clean room for aluminum repair. Small explained how they return each vehicle to its pre-accident condition.

“Our facility is 10,000 square feet, and we have dedicated 20 feet x 30 feet for aluminum restoration,” Small said. “We are careful to dispatch each car to specific work areas in our facility depending on the damage and the type of metal. Repairing aluminum, the safe and correct way prompted us to create a clean room. This area is sectioned off with industrial curtains and contains various tools and equipment like a pneumatic vacuum to suction aluminum dust while sanding. “The clean room is also equipped with a MIG welder featuring pulse technology. This special welder prevents burn-through on aluminum panels. A self-piercing rivet gun and dent extraction system are also designed specifically for aluminum repair.” Airpark Collision Center has the latest tools, equipment and facilities to help its technicians restore aluminum and other materials used in vehicle construction. Its collision repair services go beyond aluminum work, but knowing how to treat this material is a critical piece of knowledge for the advancement of Airpark Collision Center in the future.

autobodynews.com / NOVEMBER 2018 AUTOBODY NEWS

Continued from Cover

TX Auto Body Show

was Saturday’s unveiling of a project ABAT collaborated on with Todd Tracy, the Houston Auto Body Association (HABA) and Jerry McNee, owner of New Jersey’s Ultimate Collision and president of AASP/NJ. Tracy escalated his fight against using unsafe aftermarket parts with the results of a new crash test. He stressed, “By dictating improper vehicle repairs for decades, insurance companies have killed thousands of customers who were driving around in time bombs ...Your industry has to work together with politicians and state agencies so that insurance companies stop jeopardizing family safety.” Continuing his previous test of aftermarket parts, Tracy had a 2010 Honda Fit repaired using OEM parts and OEM procedures by Donald “Trip” Spring, a technician at Burl’s Collision Center in Henderson, TX. The OEM parts that were replaced mimicked the previous aftermarket versions of Tracy’s infamous crash

tests, but the results were very different. Tracy’s most recent test showed that the OEM parts performed exactly as the manufacturer intended to ensure passenger safety, whereas the vehicles previously crash-tested after being repaired with aftermarket parts produced results in critical areas that Tracy deemed “total and massive destruction.” The test took place at KARCO Engineering in California. ABAT President Burl Richards noted, “The biggest takeaway of this presentation is that we’re beginning to define what ‘like kind and quality’ means. We now have scientific proof that shows vehicles are safer when they’re repaired using OEM parts and OEM procedures. We made major frontal repairs to this vehicle, and its crashworthiness held up and was exactly the same as a new OEM car.” McNee observed, “”Most professional repairers know that aftermarket parts are not the same as OEM parts; however, insurers are willing to twist, turn and use the position statements incorrectly. They make comments like, ‘It’s just a fender,’ ‘It’s in their policy,’ and ‘LKQ parts are the

NOVEMBER 2018 AUTOBODY NEWS / autobodynews.com

same.’ They’re dictating what they’re paying for to unjustly enrich themselves, but numbers and test results don’t lie. This OEM-repaired car fared exactly like the undamaged Honda Fit. When there is a 400–800 percent difference in the results between the OEM-repaired car, the aftermarket-repaired car and the improperly repaired car, it’s staggering. This could be the difference between broken bones, permanent injuries, life or death—or, in the Honda Fit case, people trapped helplessly while their vehicle is on fire. Mr. Insurance Company, please tell me how these parts are the same and ‘like kind and quality.’ Show me the proof! Would you put your kids in an improperly repaired car? Do you feel lucky? Your odds are 400–800 percent.” Financial contributions to Tracy’s latest crash test were made by HABA, Burl’s Collision Center, McNee, John Mosley of MS’s Clinton Body Shop, and Dominic and Mario Martino of Golf Coast Auto Body in Chicago, demonstrating a nationwide collaboration to bring scientific evidence to the long-debated issue of OEM vs.

aftermarket parts. Before receiving the OEM-specific repairs, the Honda Fit, which had never before been in an accident, was thoroughly inspected and measured, plus a pre-repair scan was performed to ensure there were no pre-existing codes. Following the OEM repairs, a post-repair scan was performed to ensure no codes were generated during the repair process. Results from Tracy’s tests are available at https://goo.gl/epEdFh. Additional training on the Friday morning of the show included presentations on “Who Pays for What?” by James Rodis, “Post-Repair Inspection” by Shawn Collins and Mark Olson and a Mitchell/General Motors program overview. Following lunch on the trade show floor, Friday afternoon’s educational offerings proceeded with Pete Tagliapietra’s “OE Repairer Recommendation and Technology,” an OE panel discussion, a calibration demo on the trade show floor and a presentation by John Shrewbridge of Hunter Engineering. The evening ended with a welcome reception. Saturday’s agenda included a

seminar on photo estimating by Scott Ellegood, structural integrity by Ron Reichen, corrosion protection by Collins and plastic repair by Roger Cada and Kurt Lammon. Continued from Cover

Trailer Shortage?

supply what they need.” Antti Lindstrom, a trucking analyst for IHS Markit, is flummoxed too. “I have never heard of a situation like that,” he said. “In my experience there is always some available capacity that can be harvested” — especially, he said, for a well-known company with a $50 billion market value. “It’s confusing. It doesn’t sound real to me.” Many Tesla buyers complain they’ve paid full price for one of the company’s new Model 3 vehicles but haven’t received them or had planned deliveries canceled. The auto haulers’ Young said the problem more likely lies with Tesla’s own logistics operation.

For more information on ABAT, visit abat.us.

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“It’s like anything else,” he said. “If you don’t start planning ahead of time, building relationships, it can get a little difficult.” Tesla declined to discuss trailer shortages, or details of any plans to build its own, with The Times. It’s the build-your-own part that puzzles Frank Maly, a trucking analyst at ACT Research. “If they’re talking about building [trailers] from the ground up, that would be a surprise to me,” he said. First, the National Highway Traffic Safety Administration has a long checklist of regulatory information that must be submitted and processed for a new commercial trailer to be used on public highways. Also, materials, tooling, an assembly line and trained employees would be needed to build them. It’s possible, though, to build a See Trailer Shortage?, Page 18

ProCare Collision Earns San Antonio 2018 Top Workplaces Award ProCare Collision recently announced it received a 2018 Top Workplaces award from the San Antonio Express-News. The list of recipients is based solely on employee feedback gathered through a third-party survey administered by research partner Energage, LLC. The anonymous survey measures several aspects of workplace culture, including alignment, execution and connection, just to name a few. Employees at all three ProCare locations in San Antonio, TX (1715 SE Military Drive, 6430 Fairdale Dr. and 3103 SW Military Dr.) participated in the anonymous survey. “We strive to hire the best employees in the collision repair industry, and we believe they are the best,” said Vince Brock, CEO of ProCare Collision. “It is an ongoing focus for us to provide a great work environment for our team, and we are proud to know that our employees feel ProCare is one of the best places to work in San Antonio.” “Top Workplaces is more than just recognition,” said Doug Claf-

fey, CEO of Energage. “Our research shows organizations that earn the award attract better talent, experience lower turnover and are better equipped to deliver bottom line results. Their leaders prioritize and carefully craft a healthy workplace culture that supports employee engagement.” ProCare began in 1999 with two locations in San Antonio. The company continues to experience growth with 30 locations in several cities across central, south and southeast Texas. Auto technicians at ProCare receive training that meets the highest industry standards in automotive repair. ProCare offers collision repair, auto paint services and paintless dent repair. “Becoming a Top Workplace isn’t something organizations can buy,” Claffey said. “It’s an achievement that organizations have worked for and a distinction that gives them a competitive advantage. It’s a big deal.” For more information about ProCare’s services, please visit: procarecollision.com.

autobodynews.com / NOVEMBER 2018 AUTOBODY NEWS

After the Donation: The Nolan Family Uses Benevolence Car to Improve Their Lives by Ed Attanasio

Some Benevolence cars are used by their recipients for many years as a reliable form of daily transportation, while others eventually sell them or give them to family members. Either way, the vehicle helps these families and individuals enhance their lives while setting themselves up for ongoing success. In many ways, these vehicles enable people to pay it forward and help others after receiving the gift of transportation. In 2016, military veteran Cassidy Nolan and his wife, Jillian, drove their 2015 Chrysler 200, donated by Hertz and refurbished by Mike’s Auto Body, until their family increased in size, requiring a larger vehicle. “We now have a third child, Colt Maximus Nolan, so we had to get a bigger car, so now we have a 2016 Ford Explorer,” Cassidy explained. “But without the money we received from the sale of the Chrysler, we never would have been able to acquire our new vehicle. “When we got the car from Mike’s Auto Body, it offered us mobility and enabled us to achieve so many things that we wouldn’t have

been able to do. It gave us a great jumpstart. We were able to go on a couple family vacations because of that car, so it definitely improved our overall quality of life. We visited family in Chico, CA, and also visited the Monterey Aquarium and took another vacation where we drove more than 2,300 miles throughout the West over three weeks. It also gave us financial support so that we could get a new vehicle and go to the next level as I pursued my education.” At the time of the vehicle presentation, Cassidy was a student at Napa Valley Community College (NVC), and now he is on track to graduate from the University of California, Berkeley (known as Cal) next year in May. He was also the social media director of Cal Veterans Group when he received the car, but now he is the organization’s president and proud of it. In this role, he is in a position to help many of the 300 veterans who are currently enrolled at Cal. “Cal Veterans Group helps veterans work back into civilian life and re-adjust,” Nolan said. “We are dedicated to providing programs and services in support of the academic and personal success of student veterans

New Windshield Patent May Change Auto Glass Repair, Replacement by Emmariah Holcomb, glassBYTEs.com

Four Mexican inventors are changing the direction of automotive windshield breaks. The team, with Ford global technologies in Michigan, has been working on a way to create a defined break for laminated windshields that directs a break outward. Originally, they had filed for a patent in July 2016, and they were recently granted a patent for their design in June of this year. A laminated windshield is made up of an outer and inner layer of glass, while plastic or a specially designed film is commonly found between both layers and is known as the interlayer. The main benefit of interlayers is that it holds the inner and outer layers of glass together if the windshield breaks, shatters or becomes damaged in any way. Doing this can help reduce the amount of injury those inside of the vehicle may face. But what about if a person or persons want to safely escape the vehicle? Their design incorporates a 12

break line with an outward path. The main goal is to provide a way out of the vehicle from the inside in the event of an emergency. As the break line is directed outward, it resists breaking inward, according to the patent, which then allows it to provide higher levels of protection to vehicle occupants. “While laminated glass provides a number of significant safety benefits, it should be appreciated that it can make it very difficult to escape from the interior of a motor vehicle when the doors of the vehicle have been rendered inoperable. …[our] laminated windshield incorporates a break line engineered to break outward toward the outer glass layer, thereby allowing one to actually break the laminated windshield in order to provide an emergency escape route from the motor vehicle,” according to an excerpt from the patent. We thank glassBYTEs.com for reprint permission.

www.autobodynews.com

NOVEMBER 2018 AUTOBODY NEWS / autobodynews.com

and increasing student veteran access to campus resources and enrichment opportunities. We also play a key role in campus outreach and recruitment of student veterans here at the Cal Veteran Services Center on campus.” The Nolans will never forget the day they received their Benevolence car for many reasons. “We found out that Jillian was pregnant two days before, so we were obviously thrilled,” Nolan said. “In addition, I received the 2016 Veteran of the Year for the 4th Assembly District during that same time, so it was a phenomenal moment for many reasons and a definite life-changing experience.” Nolan was sponsored by the Pathway Home in Napa, which provides veterans with educational, professional and clinical support designed to enhance their lives following military service. Eight technicians at Mike’s Auto Body also donated all of their time to refurbish the vehicle. In addition to the refurbished vehicle, the Nolan family also received one year of insurance paid for by Mike’s Auto Body and provided by Napa State Farm Agent Melinda Adams. In addition, Mike’s Auto

Body also donated a trunk load of gifts for the Nolan family. Now looking back on the entire experience, Cassidy and Jillian are both humble and grateful. “This car helped us so much, and one of the best things about it is that I got to see my husband more frequently,” Jillian said. “The Benevolence vehicle gave us something you can’t buy, and that’s time.” Cassidy wants to thank everyone at Mike’s Auto Body for this unusual act of kindness, he said. “The folks at Mike’s are all about helping people, and the Benevolence Program is a prime example of that,” he said. “A car represents a lot of things—freedom, independence and the ability to have a better and more productive life, and that’s what our Benevolence vehicle did. It set us up for success and it is still giving through the use of our new car.”

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Continued from Cover

Paid for Scans

using OEM repair procedures every time.” Weikel spoke at the Collision Industry Conference (CIC), held in Atlanta in August, as part of a panel discussion on the need to improve shop’s use of—and compensation for—OEM repair procedures. John Eck, who has overseen the development of the General Motors newly announced collision shop certification program, said he’s seen

from personal experience the need to hold the industry to a higher standard. He said his father sent him photos of his late-model car after it had been “t-boned,” along with an estimate for repairs from a shop. “It was horrifying,” Eck said of the estimate. “This is a 4-year-old vehicle with sensors in the front. There was no scanning [on the estimate] and there were like six parts on the estimate. I told him, ‘Dad, I count 10 lying on the ground.’” Eck called it “unfathomable” that any shop would not check the calibration and sensors of the elec-

tronic safety systems—often one of the biggest reasons a customer chose a particular vehicle—as part of any

John Eck of General Motors called it “unfathomable” that any shop would not scan a vehicle as part of the collision repair process

collision repair. “When I go to a dealer for an oil change, the first thing they do is plug the vehicle in,” Eck said “Yet we’re not willing to do it when we know there are systems that have been ripped off the car? It doesn’t make sense. There’s no way anyone in this room, regardless of what stakeholder side you fall on, would not check to make sure that’s happening if it’s your wife or daughter or your family member [who will be in that vehicle].” Panelist Darrell Amberson, who oversees operations for the nine LaMettry’s Collision shops in Min-

Lower the Cost-Barrier to OEM Procedures John Eck of General Motors was the latest automaker to address the issue of shops having to pay to access OEM repair procedures. An attendee at the recent Collision Industry Conference (CIC) drew applause when he said that if the automakers want the procedures to be followed, they should understand that the cost of accessing the information can be a barrier to that happening.

Eck pointed out that his company does make some structural repair procedures available at no charge at its www.genuinegmparts.com website. He said the company charges both independent and dealership body shops the same subscription fees so there is “a level playing field.” He said there is a cost to developing those procedures, and automakers face a balancing act of how much of that cost “can be built into the sales

NOVEMBER 2018 AUTOBODY NEWS / autobodynews.com

price of the vehicle.” But he also noted that GM’s newly announced shop certification program requires the use of the Mitchell International estimating system because that system will have GM repair procedures embedded into it, making them accessible as an estimate is being written. “They’re going to be delivered to you. You won’t have to research them anymore,” Eck said.

autobodynews.com / NOVEMBER 2018 AUTOBODY NEWS

Gerber Collision & Glass Opens in Kennewick, WA

The Boyd Group Inc. recently announced the Oct. 10, 2018 opening of a collision repair location in Kennewick, WA. This location previously operated as SonShine Collision Services and has served the market for almost 30 years. It has served for 20 years from the current location. Located on the banks of the Columbia River, Kennewick is the largest of three cities that are collectively referred to as the Tri-Cities, which also includes Pasco and Richland. With a combined population approaching 250,000, the TriCities area is the fourth-largest metropolitan area in Washington. Kennewick is located about two hours southwest of Spokane and three hours northeast of Portland. “Entry into this market will allow us to serve new customers and assist our insurance clients,” said Tim O’Day, president and COO of the Boyd Group. “We are pleased to be expanding Gerber’s presence in Washington.”

nesota, said he sees not only insurers but even some collision repairers questioning OEM procedures. “There are those who in some cases may not be educated and believe the way they have been doing things works fine,” Amberson said. “There are those who question the manufacturers. I frequently hear com-

Panelist Darrell Amberson said he’s concerned that even some shops challenge the need to follow OEM repair procedures

ments like, ‘They are just looking after themselves,’ or ‘They come up with policies that are over-the-top so therefore we don’t have to give too much credibility to them.’ I think that strikes at the core of the issue.” But Eck said that following OEM procedures makes sense because the

NOVEMBER 2018 AUTOBODY NEWS / autobodynews.com

only alternative is “leaving it to every man, woman and child to figure that out for themselves.” “Is there anybody else writing repair procedures for GM vehicles?” Eck asked rhetorically. “Anyone that is tearing these cars apart, testing different weld techniques? What are the alternative procedures?” Eck said some attempts to legislate the use of OEM procedures at a state level have incorporated the issue with attempts to limit the use of non-OEM parts. “In my world, those are two different things,” Eck said. “Repair procedures are how you fix the car; parts are about what you’re putting on.” He said it’s safe and proper repairs—not OEM parts sales—that are the focus of GM’s new shop network program. “We’re looking to partner with facilities that are saying, ‘I’m going to do the right thing, and it doesn’t matter how old the car is, or whatever,’” Eck said. “The parts discussion? We can debate that. We know how to sell parts. We’ll compete there. But on the process, on the things you have to do to fix it correctly, on that

[we are looking for] those who are saying, ‘An uncompromised commitment to safety.’” The CIC committee that organized the panel discussion in Atlanta polled CIC attendees about how they felt about the idea of legislatively mandating the use of OEM collision repair procedures. About 22 percent said they “don’t like government intervention” and that the industry can regulate itself. But three-quarters said such legislation is needed “to get compliance and avoid risk of litigation.” “Repairers shouldn’t be placed in the middle of this, deciding between a proper repair or proper payment,” Weikel said. “Scanning is only a function of using proper repair procedures. If you’re using OEM repair procedures, it says in there to scan. So if we fix the [issue of the need to adhere to OEM repair procedures], that solves the payment issue and gets everyone on the same page about what the expectations are.”

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Continued from Cover

Trailer Shortage?

system inside a regular enclosed semitrailer known as a “dry van” to hold about eight cars without necessitating government approval, Maly said. It’s called an “upfit” and it’s used by several automakers, he said. Musk, the chief executive of Tesla and SpaceX, “makes cars, he makes rockets, so there’s a fighting chance they could get that up,” Maly said. “But then the challenge is, where do you get the dry vans?” With the U.S. economy humming, new dry vans also are in high demand. “If you ordered one today,

you might get it in April,” Maly said. Logistics isn’t the only challenge Tesla is attempting to solve by taking matters into its own hands. Facing a shortage of body parts to repair Teslas involved in car crashes—some owners have waited months to get their cars back from such fixes—the company this year began opening its own “light collision repair” body shops. So far, there are nine. On Sept. 16, Musk tweeted that Tesla “is bringing most collision repairs in-house” because delays at third-party body shops are “driving Tesla owners (and us) crazy.” He followed with a burst of tweets. “Having all parts in stock & not waiting for insurance approval” would

make “a world of difference,” one said. In another he said he’d reduce body work turnaround time to “under an hour.” Asked about the speed claims, Giovanna Tanzillo, co-owner of Uptown Body & Fender in Oakland, CA, said: “I do not know how that is possible. I’d be interested in knowing more myself.” A basic bumper replacement takes at least 24 hours, she said; “You can’t rush it” without sacrificing quality. A new door could be hung in an hour, but the vast majority of jobs would take far longer, Tanzillo said. Having Tesla parts in-house could speed the process, she said. It also helps that Teslas come in only a

PA Paint & Collision Center Pays $67,462 in Back Wages, Damages

After an investigation by the U.S. Department of Labor’s Wage and Hour Division (WHD), Boehm Family Enterprises LLC —doing business as McElwain Brothers Paint and Collision in Ellwood City, PA—has paid $33,731 in back wages and an equal amount in liquidated damages to 12 mechanics and painters to resolve violations of the overtime provisions of the Fair Labor Standards Act (FLSA). WHD

investigators found that Boehm Family Enterprises LLC violated the FLSA by incorrectly classifying the mechanics and painters as exempt from the law’s overtime requirements and paying them only straight time when they worked more than 40 hours in a workweek. Additionally, the employer failed to include employee performance bonuses when determining overtime pay. “The U.S.

NOVEMBER 2018 AUTOBODY NEWS / autobodynews.com

Department of Labor is committed to ensuring employees receive the wages they have rightfully earned and that lawabiding employers compete on a level playing field,” said Wage and Hour District Director John DuMont in Pittsburgh. “The Department’s Wage and Hour Division provides many resources to employers to help them comply with the law and understand their responsi-

few colors. A body panel could be painted in an hour, Tanzillo said, but most cars get faded by the sun, which means a paint job requires blending and matching. A high-quality job would take hours. Uptown used to work on Tesla cars, “but we do work on them now only when parts are not necessary,” Tanzillo said. “We can’t get parts. When we can, they won’t ship them to us. They have us pick them up. They want to control everything. There are plenty of other models out there.” Tesla declined to comment about Musk’s claims or body shop expansion plans. We thank Los Angeles Times for reprint permission. bilities to employees.” Employers who discover overtime or minimum wage violations may self-report and resolve those violations without litigation through the PAID program. For more information about the FLSA and other laws enforced by the Division, contact its toll-free helpline at 866-4US-WAGE (487-9243). Information is also available at http://www.dol.gov/whd

Trying to Spur Electric Vehicles in NJ With Wave of Fast-Charging Stations, Rebates by Tom Johnson, NJ Spotlight

Months of negotiations have led to a new effort to electrify New Jersey’s transportation sector with a measure that tries to allay “range anxiety” for consumers.

A legislative push to kick-start the state’s lagging efforts to promote the use of electric vehicles calls for the development of hundreds of fastcharging stations across New Jersey and rebates to those who buy zeroemission cars. The legislation, expected to come up for consideration in October, stems from months of negotiations among clean-energy advocates, lawmakers and the Murphy administration. A draft bill essentially merges features of several proposals that

came before the Senate Environment and Energy Committee in May. The proposal is viewed as a way to accelerate what many see as a top policy imperative—electrifying the transportation sector, the state’s biggest source of greenhousegas emissions contributing to climate change. The draft bill mostly focuses on light-duty vehicles, but also includes provision for a pilot program to spur electric utilities to put electric school buses into service as well as a long-range plan to electrify the entire fleet of school buses.

the end of 2021. (Fast-charging stations can take 20 minutes to one hour to charge a vehicle; Level 2, between three and five hours). The legislation also includes a rebate program to incent consumers to buy plug-in vehicles, recommending $100 million be set aside annually for three years. The funding for that initiative, however, is uncertain. The bill suggests tapping the Societal Benefits Charge, a fee on utility bills that raises more than $300 million a year for clean-energy programs; using money New Jersey will get when it rejoins the Regional Greenhouse Gas Initiative; and asking utility customers to contribute.

They Call It Range Anxiety But the main thrust of the legislation aims to address consumer range anxiety—the fear that electric vehicles will run out of power before being recharged. To that end, the bill calls for a statewide public plug-in electric-vehicle charging initiative of at least 600 fast-charging stations at 300 locations across the state and another 1,000 Level 2 charging stations by

Rubber, Road, Money “Where the rubber meets the road is money,’’ said Sen. Bob Smith, a Democrat who is sponsoring the bill. “The financial side is a bit tricky.’’ Smith is hoping to post the bill on Oct. 15 at the Senate Environment committee, which he chairs. He does not expect the financing to be settled until the bill is reviewed by the Senate Budget panel. Even with uncertainty about how

the rebates will be funded, proponents are glad to see the issue being taken up again by lawmakers. “It is really long overdue,’’ said Jeff Tittel, director of the New Jersey Sierra Club and member of a coalition that’s pushing electric vehicles. “You really need a comprehensive package like this to move forward.’’ Jim Appleton, president of the New Jersey Coalition of Automotive Retailers, noted the state is far behind mandates to put more zeroemission vehicles on the road. New Jersey is one of about a dozen states that are part of the California Clean Car program, which mandates that a certain portion of vehicles have zero emissions. In 2018, only 0.4 percent of automotive sales in New Jersey were for pure battery-electric vehicles. By the end of the year, it is supposed to be 4.5 percent, he said. “The big picture piece of this is price and infrastructure,’’ Appleton said, referring to the higher cost of electric vehicles and lack of plug-in charging stations. “Cash on the hood is critical.’’ We thank NJ Spotlight for reprint permission.

autobodynews.com / NOVEMBER 2018 AUTOBODY NEWS

AASP/NJ Hosts 14th Annual Lou Scoras Memorial Golf Outing Tony Perez and Brad Decker. The second place team included Rod On Monday, Sept. 17, AASP/NJ hosted Cameron, Mike Padula, Joe Lubisits 14th Annual Lou Scoras Memorial cher and William Hutchinson, and Golf Outing at the Colonia Country coming in third was the team comClub, attracting nearly 100 automotive posed of Bill Flannery, Tom Collins, Bill Laud and Bill Paulaukas. Mike industry participants. AASP/NJ President Jerry Mc- Padula took the victory for Longest Nee told guests, “I appreciate every- Drive, and Joe Lubischer won Closest to the Pin. The yearly outing honors former board member Lou Scoras. Funds raised benefit the Lou Scoras Memorial Scholarship, which was designed to encourage young people to pursue a collision repair career. AASP/NJ Executive AASPNJ-Golf-Nov18Ed-First-Place-Winners: The first-place Director Charles Bryant team in the 2018 Lou Scoras Memorial Golf Outing consisted stated, “He was dear to of (l to r) Ben Morgan, Al Taylor, Tony Perez and Brad many of us, and we always Decker want to make sure he is rebody taking the time to come down. membered.” “We always try to think about the I know it takes a lot to get out of your people who have made our association businesses during the day.” The day began with a luncheon great. Lou was probably one of the first before a full day of golf. The festivi- shops in the state to use computer estities ended with a cocktail hour and mating,” added AASP/NJ Treasurer dinner ceremony, complete with Tom Elder. “He was forward-thinkprizes. The 2018 winning team con- ing. He was a friend. He had a great sisted of Ben Morgan, Al Taylor, attitude and I talked to him almost by Chasidy Rae Sisk

Convictions in Murder of Bronx Auto Body Shop Owner Who Was Federal Witness by Staff, Bronx Voice

Two men were convicted of murdering a Bronx, NY, auto body shop owner who turned out to be a confidential informant. Federal prosecutors said the pair killed Robert Bishun, a known heroin dealer and owner of a Morris Park auto body shop. Manhattan U.S. Attorney Geoffrey S. Berman said, “Just over two years ago, Robert Bishun was violently kidnapped and brutally murdered by the defendants because he was a federal cooperating witness. “Today, the jury in this case returned a unanimous verdict holding the defendants accountable for their heinous crimes. We hope that today’s result brings some small measure of peace to Robert Bishun’s family.” On Sept. 20, 2016, Robert Pizarro and Juan Rivera attempted to rob Bishun at gunpoint inside his auto body shop in the Bronx. During the attempted robbery, two customers were bound with zip ties and locked in the trunks of separate vehicles inside the shop. Upon learning that Bishun was a federal cooperating witness, Pizarro 20

and Rivera kidnapped Bishun from his shop and strangled him to death with a plastic zip tie before abandoning his body in the back of his own vehicle on the side of the road. On a prior occasion, in January 2015, Pizarro and another accomplice stormed into Bishun’s auto body shop and robbed him at gunpoint, taking approximately $10,000. Two customers were bound with zip ties. Pizarro, 38, of the Bronx, faces a mandatory minimum sentence of life in prison plus 32 years. Rivera, 41, also of the Bronx, faces a mandatory minimum sentence of life in prison plus seven years. Mr. Berman praised the investigative efforts of the DEA, NYPD and the Special Agents of the United States Attorney’s Office for the Southern District of New York. The case is being prosecuted by the Office’s Violent and Organized Crime Unit. Assistant United States Attorneys Jason Swergold, Jessica Fender, Jared Lenow and Margaret Graham are in charge of the prosecution. We thank Bronx Voice for reprint permission.

NOVEMBER 2018 AUTOBODY NEWS / autobodynews.com

every day. We’d laugh, talk and think back on all the things that happened to us in the auto body industry and try to think about how to make it easier. He was taken from us way too soon.” AASP/NJ is grateful to the many sponsors who made the 14th Annual Lou Scoras Memorial Golf Outing so successful. This year’s Platinum Sponsors were the Amato Agency and All American Auto Salvage. Gold Sponsors included Greco Publishing, AkzoNobel Coatings, Cosmo’s Ocean County Auto Wreckers and Fenix Parts. Auto Body Distributing Co. participated as a Silver Sponsor. This year’s Bronze Sponsors included Flemington Car & Truck Country, United Bank Card Network/Harbortouch and Hoffman Services, Inc. Refreshment carts were sponsored by Leesville Auto, Cosmo’s Ocean County Auto Wreckers and Fenix Parts. All American Salvage sponsored lunch, the Amato Agency sponsored dinner, and the Hole in One contest was sponsored by Maxon Hyundai-Mazda-Buick-GMC. Hole Sponsors for this year’s outing included Parkway Auto Body, Bloomfield Auto Body, Auto Body Distributing Co., The Amato Agency,

NJ Gasoline and C-Store Auto Association (NJGCA), Mike Kaufmann Dealer Group, Walter’s Auto Body, Metropolitan Car-O-Liner, Continental Auto Parts, Sherwin-Williams, All American Auto Salvage, Mountain View Auto Body, First Class Auto Glass, L & M Auto Center, Nucar Connection, Flemington Car & Truck Country, Axalta Coating Systems, Bill Flannery Automotive, USI North America Paint Booths, Albert Kemperle, Thomas Greco Publishing/New Jersey Automotive, Lee’s Auto Body, Meadowlands Exposition Center, Maxon Hyundai-Mazda-Buick-GMC, Central Paint, Holmes & McDowell, Elizabeth Truck Center, Anthony’s Auto Body, Mitch Portnoi - Post, Polak Law Firm and Sal’s Auto Body. This year’s Prize Sponsors were Nucar Connection, Cosmo’s Ocean County Auto Wreckers, Sherwin-Williams, The Amato Agency, Maxon HyundaiMazda-Buick-GMC, Axalta Coating Systems, Auto Body Distributing Co. and Utica National Insurance Company. For more information on AASP/NJ and the association’s event, visit aaspnj.org.

autobodynews.com / NOVEMBER 2018 AUTOBODY NEWS

U.S. DOT Announces Roadway Fatalities Down

On Oct. 3, the U.S. Department of Transportation’s National Highway Traffic Safety Administration announced that 2017 highway fatality numbers are down following two consecutive years of large increases. In addition, preliminary estimates for the first six months of 2018 appear to show that this downward trend continues into this year. “Safety is the Department’s number one priority,” said Secretary Elaine L. Chao. “The good news is that fatalities are trending downward after increasing for the two previous years. But, the tragic news is that 37,133 people lost their lives in motor vehicle crashes in 2017. “ Earlier this month, NHTSA kicked off the agency’s “If You Feel Different, You Drive Different” campaign in Nashville, which ran alongside the “Drive Sober or Get Pulled Over” message over the Labor Day weekend.

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Continued from Cover

Jittery Days Remain

CAR’s Dziczek, whose portfolio covers economics, trade and labor, said the changes under USMCA won’t all be favorable. “Production costs will go up, and sales will likely go down—all other things equal,” Dziczek said. Trade publication Automotive News, in a recent editorial, sounded more relieved than celebratory. “This rebadged North American Free Trade Agreement is good for the industry not because its terms are favorable, but because the fight is over,” according to the editorial. This fight may be over. There are other trade conflicts. Trump has led the U.S. into a trade war with China. There are also trade tensions with the European Union and other regions. “Yes, there are still jitters about China, the possibility of Section 232 tariffs being imposed on Japan, EU, U.K. once it leaves the EU, and South Korea,” Dziczek said. Section 232 is the term the U.S. Commerce Department uses for investigating whether tariffs should be levied.

NOVEMBER 2018 AUTOBODY NEWS / autobodynews.com

Déjà Vu Trade isn’t the only worry. Ford Motor Co. (Dearborn, MI), a decade after avoiding bankruptcy, is again looking to revamp itself and cutting jobs. The automaker relies heavily on large pickups for the bulk of its profit. Its CEO, Jim Hackett, who took command of the company last year, talks about making Ford more fit. In early October, the company told salaried employees that cuts are coming. For now, there’s no hard timeline. “We are in the early stages of reorganizing our global salaried workforce to support the company’s strategic objectives, create a more dynamic and empowering work environment, and become more fit as a business,” the company said in a statement. “The reorganization will result in headcount reduction over time, and this will vary based on team and location. We will announce more specifics at the appropriate time.” During the 2000s, Ford had a series of restructuring plans that cut thousands of jobs. The company recruited Boeing Co. executive Alan

Mulally as CEO in 2006. He sold off European luxury brands and got rid of Mercury. The company was able to avoid bankruptcy, unlike General Motors and Chrysler, because it borrowed using its assets (including trademarks such as the Ford blue oval logo) as collateral. Mulally at the time was hailed as a turnaround artist. But that was then. The automotive world has gotten more complicated since Mulally retired in 2014. Now, there are issues such as self-driving cars and ridesharing services to deal with. Mulally’s successor, Mark Fields, was found wanting by the company’s board. Now it’s Hackett’s turn. The outcome isn’t assured. Once more, Ford employees brace themselves for cuts. Jittery days. We thank AdvancedManufacturing .org for reprint permission.

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autobodynews.com / NOVEMBER 2018 AUTOBODY NEWS

Tips for Busy Body Shops with Stacey Phillips

Stacey Phillips is a freelance writer and editor for the automotive industry. She has 20 years of experience writing for a variety of publications, and is co-author of “The Secrets of America’s Greatest Body Shops.” She can be reached at sphillips.autobodynews@gmail.com.

The Best Body Shops’ Tips: How to Take Great Photos to Support Your Estimates Writing a proper estimate is an important component of running a successful collision repair facility. There are many aspects to consider when preparing an estimate, and Roger Cada, senior consultant for Accountable Estimating, said collision photography is a requirement that is often overlooked. When taking photographs to document repair damage, Cada said that a poor image could actually work against you, costing a body shop time and money. During a webinar held in September and hosted by Dave Luehr’s Elite Body Shop Academy, Cada shared how to take pictures strategically to document damage as well as the repair process. As collision repairers move into the world of ADAS systems and advanced high-strength steels, Cada said it’s crucial to keep good records

for every vehicle. “Photos are a big part of this and provide the record you need so if you are challenged later on, you have the documentation that tells a story of exactly what was needed and what was done,” he said.

A typical photo taken by a body shop

Any information in the file also becomes evidence if it goes to litigation and can help protect your shop. “As much as we might not like it, insurance companies are now expecting more information on the administration side,” said Cada. “If you build an estimate correctly, and

NOVEMBER 2018 AUTOBODY NEWS / autobodynews.com

you are challenged in a court of law, documentation is better than your word.” When talking to webinar attendees, Cada drew on his 45 years of industry experience, which includes working in collision repair for 15 years. More than half of that time was spent as an estimator and business manager for independent shops and dealerships. In 1983, Cada joined State Farm Insurance and was a corporate lead trainer for estimators during the majority of his career. Part of this role included working alongside automakers and information providers to write the most accurate estimates possible. He said it’s helpful to think about it this way: “If it’s not documented, it never happened.” As a result, he said his goal has always been to help shops achieve a positive outcome of success, so every

detail of the estimate is covered and supplements are reduced, but not at the cost of reducing profitability for the shops. After leaving State Farm, Cada began consulting with the collision repair industry. In 2018, he founded Accountable Estimating with Kent Ruppert, CFO, and Scott Ellegood, COO, with an emphasis on the creation of online estimator certification training courses. They are also working with AMi (Automotive Management Institute) to establish a certification program for estimators. Since establishing Accountable Estimating, the team has aimed to bring what they learned in the collision and automobile insurance industries over the years to help body shops improve operations. Some of the training and assistance they provide includes an online/on-demand collision photography

course. Not only can good images support the estimate, but Cada explained they also are an essential aspect of providing visual documentation to justify payment for the customer and help reduce the time spent negotiating estimating charges with insurance companies. In some states, photographs can also help demonstrate who is liable for the accident and at what percentage based on where the vehicle was struck, as well

mendations to our customers based on what we feel will be greater success,” he explained. For example, Cada said, if a customer approaches the bill payer and that insurance company takes the images and estimates to the other insurer, the insurer will look at the evidence, images and documentation and pay based off the information provided. “In the case of subrogation, they will review the estimate being presented and if it’s not presented well, they’ll knock hundreds if not thousands of dollars off the reimbursement to the insurers,” he said. As a result, it can be very costly for all involved. In addition, quality photographs can also help reBy incorporating some of the recommendations from duce supplements and lead Roger Cada at Accountable Estimating, a damage photo to more efficiency, profits, can improve dramatically quality and positive Cusas how the accident occurred. tomer Service Index (CSI) scores. Over the years, Cada has found “You as an estimator have the that images are a key factor in sub- ability to control all of this,” he said. rogation. Rather than writing an estimate “Sometimes we make recom- based on the images taken, Cada rec-

ommended taking pictures after the bid is written. “You should take them after you write your most complete bid because it helps support the estimate and what you are charging for, so it becomes a receipt for the items bid on the estimate,” he said. This can also result in less tension with insurance companies and a noticeable difference in profits. “We’re building a record of the vehicle not only for your internal file, but also to get success from the bill payer,” he said. There are three main types of images he recommends taking: damage photos, repair process photos and those that show the positive outcome of the car. All three are an important part of documenting what happened throughout the entire process. Whenever possible, he advises having the same person who wrote the estimate take the pictures. Cada shared 10 tips on how to take better photos to support your estimate: 1) Whether using a cell phone, a point-and-shoot camera, a 35 mm or

a tablet, Cada said to use the method that provides the most success. Better does not necessarily mean a more expensive camera. 2) Be aware of not getting too close to the car when taking pictures. 3) Consider taking comparative photos (i.e. both the damaged side of the vehicle and undamaged side) as well as ones before and after. 4) Make sure every image is based on supporting the estimate line item. 5) Minimize the use of props (such as arrows, fingers pointing, or writing on the vehicle). That can actually work against you if you are called to testify in court. 6) Take your shots at different angles, pay attention to the lighting and utilize the reflections in your natural surroundings. 7) Photos should be clear, crisp and showcase the damage in detail. 8) Ensure you don’t capture things you don’t want in the images; after reviewing, keep the best and delete the rest. 9) Utilize mirrors to show damage and validate quality control in hardto-reach areas. See Estimate Photos, Page 28

autobodynews.com / NOVEMBER 2018 AUTOBODY NEWS

Product and Process with Stacey Phillips

How the Recycled Part Procurement Process Continues to Improve When a typical collision repair facility orders an OE recycled part for a repair, Jim McKinney said there are three important concerns they likely have: price, timing and quality. “For true customer satisfaction, you must have all three,” said McKinney, owner of EZ-Management Solutions, during a recent CIECAst webinar. “Especially in the body shop business, cycle time is very, very important and has become a focal point. As a result, it’s critical from a recycler’s point of view that we meet all of a shop’s expectations.” Realizing that two out of three of these expectations were not being addressed in the industry, McKinney said his company set out to make a change. EZ-Management Solutions currently offers two cloud-based software products specifically developed for the automotive recycling process and is in the process of developing a third. EZ-Route plans and tracks deliveries of recycled parts, for example from a salvage yard to a body shop. EZ-Runner manages group trading from salvage yard to salvage yard, and EZ-QC is currently being built and brings all facets together. With more than 25 years of experience in the automotive recycling industry, McKinney shared information during the CIECAst webinar about the current challenges in the recycled part procurement process and how they are being addressed. In his presentation “How to Improve the Parts Procurement Process,” he also discussed the expansions of recycler groups to provide quality parts in a timely fashion and how software can play a critical role in the process. CIECAst webinars highlight topical industry issues and are held regularly by CIECA (Collision Industry Electronic Commerce Association). The association develops collision industry electronic standards, codes and standard messages and provides implementation guides for the collision repair industry.

Jim, can you tell us about some of the challenges today in the recycled parts procurement process?

There have been a lot of problems over the years where a body shop orders a part from us and it isn’t correct for some reason. It might be damaged, late or the wrong part in general. Although we have the ability to broker a part (if the insurer allows for brokered parts), the way it currently stands, in many cases we may not know if there is an issue until a part arrives. As a result, we find that 20 to 25 percent of our sales end up being returned, and I believe that’s an industry standard. It’s a very ineffective process. There are other issues in the current process that we have found to be inefficient. We may source parts from multiple yards with multiple yard management systems, and the communication back and forth is usually by phone or email. Many times, the salespeople will send a part without consulting the customer about discrepancies. There is no consistent method for communication, especially across platforms. There is also no real-time information available and photos are commonly taken by the auction company. Overall, the quality of the part cannot be truly assessed until the selling yard, or in some cases the shop, receives it.

timing even before it leaves the salvage yard. In one word, it’s transparency. As a recycler, we want to be transparent and provide the best product we can in a timely fashion.

ware?

What are some of the features included with the current soft-

EZ-Route software was developed in 2011 and integrates with a yard management system. After gathering information about all of the deliveries for the day, it suggests the most efficient way to run the route. It can then track the drivers’ progress with real-time GPS tracking, so you know if they are running ahead or behind schedule. It also provides metrics for deliveries to help businesses with repair planning and make better-informed decisions.

Don Carlton ACURA OF TULSA

918-627-6457 Fax

888-550-7278

Member of the Tulsa Parts Connection

EZ-Runner is the group trading software that manages shipments among salvage yards and integrates with Pinnacle, Hollander and Checkmate. It was originally built for Midwest Trucking, and we soon realized that other recycling groups might be interested in using the software as well. EZ-Runner plans the shortest route through a series of hubs and allows for the quick movement of parcels. It generates a barcode label that provides information about the part, which is scanned throughout the delivery process. The software offers part grading, so recyclers can benchmark and compare themselves to each other. It also includes return applications to approve and track returns, which are a big part of our business. Another feature is hub manager. If somebody is running a hub with 10–20 trucks, the shipments can be easily managed.

Don Carlton

HONDA OF TULSA

918-392-9665 Fax

800-722-2379

Member of the Tulsa Parts Connection

How is EZ-Management Solutions’ software helping with this process?

Our software is unique to the industry because it can track a part from the beginning to end. This gives shops the ability to visualize parts live and determine if something different is needed. We can tell you exactly when the part should arrive, exactly where it is in the process, and you can see photos and data about the part. It also measures performance. We believe our software can solve inaccuracy issues and help with

NOVEMBER 2018 AUTOBODY NEWS / autobodynews.com

Excellent service Competitive pricing

Knowledgeable staff First class service

4905 S. Memorial Dr. Tulsa, OK 74145

4141 S Memorial Dr. Tulsa, OK 74145

Parts Hours: Mon-Sat. 7:00am - 6pm

Parts Manager: Diane Finch acuraparts@doncarlton.com

Parts Manager: Nick Young hondaparts@doncarlton.com

www.doncarltonacura.com

www.doncarltonhonda.com

autobodynews.com / NOVEMBER 2018 AUTOBODY NEWS

What can we expect to see with EZ-QC software, and when is the expected release?

EZ-QC is being developed to provide transparent information for everyone involved in the process, including the salvage yard and body shop. It provides a conduit for communication and informationsharing across multiple platforms and all of the data is in one place. Parts can be tracked, a complete history of the part is visible, and shops can request a return or have a part picked up. This means that not only does the body shop have the ability to see where the part is, but it can also determine if the part is on time and as described. This will ultimately help a collision repairer with cycle time. In the past, it would take an average of two to four days to receive a part. In one example, we sold a front end to a collision shop and the part was incorrect. Using the old way to ship the part, it cost $337 vs. the $128 it would have cost with EZ-QC software. There were 25 steps involved in the process vs. 14; the part was handled 22 times

Continued from Page 25

Estimate Photos

10) Practice every day to improve the quality of your images and be patient; taking good pictures is an acquired skill.

vs. two, and it took 12 days to deliver the correct part vs. six. Using EZ-QC will ensure delivery of the proper product and that it is good quality even before it leaves the salvage yard. We expect to release the software in the beginning of 2019.

How has the expansion of recycler groups benefited the industry?

As an industry, we realized we needed better access to inventory in a timely fashion. As a result, over the last 20 years, recycler groups have been set up by independent salvage yards. Some were formed to compete with LKQ Corporation and others wanted a stronger pool of inventory to pull from, so independent recyclers would never have to say no to a sale. They are banding together, not through ownership, but through transportation and standardization. The days of waiting for a freight truck to send something are over. In order to fulfill marketplace demands, you must have access to inventory and affordable transportation. Work-

For more information about Accountable Estimating and the training provided, visit www.accountable estimating.com. For information about Dave Luehr’s Elite Body Shop Academy, visit www.elitebodyshopsolutions .com/academy.

Volvo’s 1st American Factory Starts Production in SC by Peter Brown, Electronics 360

Volvo Cars recently started production on its S60 mid-size sedan from the company’s first American manufacturing factory in Ridgeville, SC. The first cars will arrive at American retailers later this year with global distribution slated to begin in the spring of next year. Volvo has two manufacturing plants and an engine facility in Europe, three manufacturing sites and an engine factory in China and assembly plants in India and Ma-laysia.

AUTOBODY

The South Carolina factory is 2.3 million square feet and includes a body shop, paint shop, final assembly facility, vehicle processing center, office building and a Volvo Cars University, which has yet to be finalized. The Ridgeville factory will build Volvo’s next-generation XC90 SUV beginning in 2021, and both car lines will be able to produce up to 150,000 cars annually. We thank Electronics 360 for reprint permission.

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UPDATED DAILY

NOVEMBER 2018 AUTOBODY NEWS / autobodynews.com

ing together as a group, we have the ability to source parts quicker and we’re doing it through other likeminded recyclers. There are currently five popular recycler groups in the country: Midwest Automotive Trucking, Team PRP, Fenix Parts, Recyclers Cross Dock and iPart (Independent Parts & Auto Recyclers Team). Midwest was set up in 2001 with a half a dozen yards and has grown to nearly 80 yards today, spanning from Illinois to North Carolina. With the formation of these recycling groups, parts arrive quicker. It usually only takes one day; occasionally, it’s two. The system also allows what is called “co-mingling of freight” among the groups. The goal of co-mingling is to cut down on costs. For example, if we can haul Midwest and PRP freight on the same lines and use the same hubs, the cost is split among the groups and it makes it incredibly affordable. What’s happening with these groups is that they have all been growing tremendously over the last three years. We provide software for

all but one of them and trucking for some of them. The groups are elevating each other’s quality, and the quality of recycled parts is increasing to the highest level it has ever been.

Q: A:

What is your vision for the automotive recycling industry?

I think it’s about transparency and innovation. Expectations are greater today because of companies such as Amazon. The new expectation is that I should know where my order is, when I’m receiving it, know if there is a problem right away, it should be hassle-free, and I should be very aware of what I’m buying. The future of the auto recycling industry will be high-tech, and the early adopters will reap the rewards. I believe the industry will continue to adopt new software—not just ours— and processes to become more customer-focused in order to meet the increasing demands of the auto repair industry.

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autobodynews.com / NOVEMBER 2018 AUTOBODY NEWS

P HONDA ARIZONA

Chapman Honda Tucson

800-461-6744 520-202-5770 Dept. Hours: M-F 7-6; Sat 8-4 carlkeefe@chapmantucson.com

Earnhardt Honda Avondale

800-350-6537 623-463-4380 Dept. Hours: M-F 7-9; Sat 7-6 gluna@earnhardt.com COLORADO

Honda of Greeley Greeley

888-903-1101 970-506-2795 Dept. Hours: M-F 7:30-7; Sat 8-4:30 parts@hondaofgreeley.com

Mile High Honda Denver

800-548-4730 303-369-7800 Dept. Hours: M-S 7-6 lhoover@autotree.net LOUISIANA

Superior Honda Har vey

800-943-4227 504-368-5687

Dept. Hours: M-F 7-5:30 parts@superiorhonda.net ACURA ARIZONA

Acura of Peoria Peoria

866-347-4507 623-792-2559 Dept. Hours: M-F 7-6; Sat 7-5 dcavanaugh@vtaig.com COLORADO

Mile High Acura Denver

800-548-4730 303-369-7800 Dept. Hours: M-S 7-6 lhoover@autotree.net

Pikes Peak Acura Colorado Springs

800-456-9568 719-955-1715 Dept. Hours: M-F 7-6; Sat 8-4 joe_benson@pikespeakacura.com

NOVEMBER 2018 AUTOBODY NEWS / autobodynews.com

Please contact these dealers for your Honda or Acura Genuine parts needs. LOUISIANA

TEXAS

Walker Honda

Bankston Honda

McDavid Honda Irving

Alexandria

Lewisville

Ir ving

Austin

318-448-8255 318-445-6677

800-344-8611 972-219-0021

800-492-4464 972-790-6003

800-234-4441 512-458-2910

Dept. Hours: M-F 7-7; Sat 8-5 www.bankstonhonda.com

Dept. Hours: M-F 8-6 srichardson@mcdavid.com

Dept. Hours: M-F 8-6 sales@wholesalepartsdirect.com

Fiesta Honda

Honda of San Marcos

Dept. Hours: M-F 7:30-5:30 hondaparts@walkerautomotive.com NEW MEXICO

Garcia Honda Albuquerque

800-677-6632 505-260-5002 Dept. Hours: M-F 7:30-6; Sat 8:30-5 Jscott@garciacars.com OKLAHOMA

Don Carlton Honda Tulsa

800-722-2379 918-622-9670 Dept. Hours: M-Sat 7-6 hondaparts@doncarlton.com

Fowler Honda Nor man

San Antonio

San Marcos

800-727-8705 210-340-0831

866-392-1313 512-392-1313

Dept. Hours: M-F 8-5; Sat 8-5 hondaparts@safiestahonda.com

Dept. Hours: M-F 7:30-6; Sat 9-5 csmith@hondasanmarcos.com

Cleo Bay Honda

Kelly Grimsley Honda

Killeen

Odessa

877-253-6229 254-699-2478

844-453-5594 432-334-6632

Dept. Hours: M-F 7:30-6; Sat 8-5 parts@cleobay.com

Dept. Hours: M-F 7:30-6; Sat 8-12 april@kellygrimsley.com

Honda Cars of McKinney

Russell & Smith Honda

McKinney

972-569-4276 972-569-4222

866-369-5376 405-573-5719

Dept. Hours: M-F 7-7; Sat 7-5 Gene.chenault@hendrickauto.com

Dept. Hours: M-F 7-9; Sat 8-4 parts@fowlerhonda.com

Honda of Frisco

Fenton Honda of Ardmore Ardmore

580-226-1000 Dept. Hours: M-F 7:30-6; Sat 7:30-2 travis.pierce@fentonmotors.com

LOUISIANA

Frisco

866-442-2711 972-731-3176 Dept. Hours: M-F 7-7; Sat 7:30-5:30 cedgar@mcdavid.com

Wholesale Parts Direct

Houston

800-833-0180 713-663-4266 Dept. Hours: M-F 8-6; Sat 7-4 ggregory@russellsmith.com

Rusty Wallis Honda Dallas

877-466-3272 214-328-3891 Dept. Hours: M-F 7-7; Sat 8-5 darryldotsy@rustywallis.com

TEXAS

UTAH

Acura of Baton Rouge

Autonation Acura

David McDavid Acura

Baton Rouge

League C i t y

Plano

Salt Lake City

866-733-2861 225-756-6166

800-749-6227 713-371-4700

972-964-6044

800-234-0875 801-323-0492

Dept. Hours: M-F 7:30-6; Sat 8-5 dlavigne@acurabr.com

Dept. Hours: M-F 7-7; Sat 8-5 CarranzaB1@autonation.com

Walker Acura

David McDavid Acura

Metairie

Aust i n

800-359-8555 504-465-8555

800-575-3553 512-401-5976

Dept. Hours: M-F 7:30-6; Sat 8-2 parts@walkeracura.com

Dept. Hours: M-F 7-7; Sat 8-5 mkratky@mcdavid.com

Dept. Hours: M-F 7-7; Sat 8-5 dgrajczyk@mcdavid.com

Sterling McCall Acura Houston

713-596-2337 713-596-2338 Dept. Hours: M-F 7:30-7; Sat 7:30-4 jlambert@sterlingmccallacura.com

Jody Wilkinson Acura Dept. Hours: M-F 7:30-6; Sat 8-5 rick@jodywilkinson.com

Mike Hale Acura Murray

800-292-4595 801-263-0202 Dept. Hours: M-F 7:30-6; Sat 7:30-5 pgoold@mikehale.com

OKLAHOMA

Don Carlton Acura of Tulsa Tu l s a

888-550-7278 918-664-2300 Dept. Hours: M-Sat 7-6 acuraparts@doncarlton.com

autobodynews.com / NOVEMBER 2018 AUTOBODY NEWS

OE Shop Certification with Gary Ledoux

Gary Ledoux is an industry veteran with 48 years’ experience in the automotive and OEM collision parts industry. His column appears exclusively in Autobody News. He can be reached at YesterWreck@yahoo.com

OE Shop Certification Programs: Porsche In our ongoing effort to keep our readers informed on the latest industry trend, OE shop certification programs, Autobody News spoke this month with Mike Kukavica, collision training instructor for Porsche Cars North America, Inc., about its program. ABN: Does your program have a specific name? When was it started?

Porsche: It is called the Porsche Approved Collision Center Program, or PACC Program for short. The program was launched with the first trial audits, which were done in May of 2009. Our first candidate collision center reached “Porsche Approved Collision Center” status in October 2009. ABN: What is the main purpose of the program?

Porsche: The purpose of the PACC Program is to raise the quality of repairs that Porsche vehicles receive. We are focused on what the technician is doing to the vehicle. The program will ensure that the technician is working in an environment that includes the workspace, tools, equipment and technical information needed so that they can perform the repairs as specified by Porsche AG in the workshop manual. ABN: What are the program requirements (tools, equipment, training, facility, etc.)?

Porsche: There are requirements regarding customer handling, facility (including information technology), special and general tools, equipment, refinish products and staff training. Each PACC is required to have two structural technicians, one estima-

NOVEMBER 2018 AUTOBODY NEWS / autobodynews.com

tor and one refinish technician who must meet certain training and certification requirements specific to their job role. These people must be separate individuals, come to the facility each day and be dressed for and seen to be performing the job each day. In other words, one person cannot take all the training and qualify for all four roles. ABN: Does the shop need to be ICAR Gold Class?

Porsche: No. When it comes to training, we focus on individuals rather than the shop as a whole. The four people who fill the training requirements must be I-CAR Platinum individuals in their job role. In the past, we specified a list of individual classes; however, over time we have learned that for shops who participate in multiple OE programs, the

Platinum requirement is less burdensome than a list of individual classes. In addition, the two structural techs must be ASE Master Techs, and the estimator and refinisher must pass their respective ASE tests. It sounds like a lot as far as training and testing go ... and it is. But we need people who know what they are doing before they get here to participate in Porsche in-house training … we don’t have the resources to train techs from zero. ABN: What are the program benefits (plaque, signage, free access to repair info, shop locator, etc.)?

Porsche: Like other programs, we provide the shop with a plaque and a unique PACC logo that no other shop can use. We give the shop a spot on the PACC locator website, which is linked from porsche.com, and the 1(800) Porsche call center will also

refer customers to our PACC shops. Access to the workshop manual is included in the program fee. In addition, PACC shops are the only shops that have access to restricted parts. ABN: What are restricted parts?

Porsche: Any aluminum part that is a permanent part of the vehicle’s structure or steel part that is joined to an aluminum part is restricted to only PACCs. The reason we do this is that repair of aluminum vehicles, although becoming more common, is still so far outside the mainstream of common collision repair that a competent generalist collision center is not able to perform a repair that maintains the safety and performance characteristics of the vehicle prior to the accident. ABN: How do you manage to restrict parts to shops?

Porsche: From the shop’s point of view, ordering restricted parts is the same as ordering any other part. When the dealer submits the stock order to Porsche, they must include the shop’s

unique code. When the order is fulfilled, the restricted parts are shipped directly to the shop. If they are not coded as a PACC in our system, neither the shop nor the dealer will be shipped the parts. ABN: What shops are eligible?

Porsche: Dealer sponsorship is the only prerequisite, so dealer-owned and independent centers are able to apply. This also includes MSOs, although each shop is treated as an individual entity. Just because one shop qualifies doesn’t mean that they all qualify. No collision center is recognized as a Porsche Approved Collison Center until they meet the standards 100 percent. Sponsorship is important because PCNA exists to support our dealer network; thus everything has to be done in partnership with our dealers. Sponsorship means that the dealer wants us to work with a particular collision center and that they will collect the program fees on our behalf, among other things. ABN: Have you had any dealers that sponsored a shop and then broke off

their relationship with that shop and refused to sponsor them?

Porsche: We have had that happen in a few cases. When it has, we have worked to find another dealer to pick up the sponsorship if possible. ABN: Are any shops specifically ineligible?

Porsche: If a collision center bypasses our system and acquires (or attempts to acquire) restricted parts, they will be banned from participating in the program. Also, any shop proven to have attempted to make a repair using unauthorized techniques because they aren’t able to acquire the restricted parts (pulling, welding aluminum instead of replacing the part, etc.) will not be allowed to become a PACC. ABN: Do you have any program partners such as Axalta, VeriFacts, Summit, Assured Performance or other? If so, what role do they play?

Porsche: Our consulting partner is Summit Consulting, Intl. They pro-

vide our CSI service and data warehousing and carry out the onsite audits of the collision centers. Initial and renewal audits are the same— everything is checked. Some shops ask why we check everything every year; they think it is a “check the box program” where if you have been checked once, you are good forever. But that is not the case with Porsche. ABN: Does Summit use their own people or sub the work out to other individuals?

Porsche: Summit uses their own people. They have the right skill set combining both technical knowledge and business acumen. We have about 130 shops now and about 30 shops pending, so Summit can easily do the job. ABN: What is the fee for the program? Does the program run on an annual basis?

Porsche: The initial fee for independent collision centers is $7,500 and $3,500 for dealer-owned collision centers. There is a yearly renewal, and that is $3,500 for all PACCs.

autobodynews.com / NOVEMBER 2018 AUTOBODY NEWS

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This fee includes access to the inhouse Porsche training and access to the Workshop Manual. ABN: Do all shops renew?

Porsche: With few exceptions, most shops want to renew. But a common problem is those shops that came in meeting the minimum requirements of only two qualifying structural technicians, one qualifying estimator and one qualifying refinisher. If, upon renewal, they are missing any of those people, they must be replaced with a person equally qualified. We also run into a timing problem sometimes where ASE tests are only given quarterly. The shop might have to wait until the tests are administered to requalify. And of course, we sometimes run into renewal problems where a required tool has walked out the door or been broken and not replaced. When these things happen, we will give them time to renew, but we don’t give anyone a “pass.” Every shop has to be at 100 percent to be called certified. ABN: Is there an optimum number of shops you want to have and if so, how

close are you to reaching that number?

Porsche: We would like every Porsche dealer (about 200 in the US) to have a PACC to refer their customers to. Ideally, that means each dealer would sponsor one collision center; however, in some cases a dealer will sponsor more than one, and in some areas, more than one dealer will share a PACC. Right now, we have about 130 PACC shops. ABN: Have you had any shops drop out and if so, why?

Porsche: If a dealer drops their sponsorship of a collision center, we may lose them. However, our retention rate over the life of the program is close to 100 percent. ABN: What has been the biggest challenge in establishing the network?

Porsche: We believe that overall, our program is the toughest in the industry. The process is lengthy, especially in terms of the training and certifications that are required.

However, when a collision center reaches Porsche Approved Collision Center status, they know that they are among the best in the industry. ABN: What is your biggest challenge in maintaining the network?

Porsche: Staff turnover has caused problems in that in addition to inhouse training from Porsche, there are training and certification requirements for both I-CAR and ASE. If the collision center has only the bare minimum trained, turnover causes them problems because it can be a lengthy process to fulfill all of the training requirements. ABN: Based on the John Eagle verdict in October 2017, did you make any changes to your program? Porsche: We foresaw this happening, and consider it vindication of our requirements that the Workshop Manual is used and adhered to for all Porsche vehicle repairs. In fact, we require our technicians to have their own device (laptops, iPad, etc.) capa-

ble of accessing the Workshop Manual.

ABN: Because of your laser-focus on correct repairs, do you have inspectors go back to the shop to ensure OE repair methods are being used? Porsche: No, not as a matter of course. We just don’t have the resources. However, I or my partner, Frank Turner, will make ad-hoc visits to PACC shops when we visit an area. ABN: What do you see for the future of OE certification programs (yours and/or other OE programs)?

Porsche: We believe that the collision centers that participate in OE programs will get stronger and stronger in the industry. The vehicles are becoming more complicated and the collision centers just can’t keep up on their own. They need support from the OE. If vehicle construction technology continues on its current path, the future is specialization; signs that say “all makes and models accepted’ will be a thing of the past.

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Historical Snapshot with John Yoswick

—John Yoswick is a freelance writer based in Portland, Oregon, has been writing about the automotive industry since 1988. He is the editor of the weekly CRASH Network (for a free 4-week trial subscription, visit www.CrashNetwork.com). Contact him by email at jyoswick@SpiritOne.com.

Stats From 20 Years Ago Indicate Shop Labor Rates Haven’t Kept Up With Inflation 20 Years Ago in the Collision Repair Industry (November 1998) PPG has done a comprehensive study of over 2,000 collision repair facilities. Here is a snapshot of some of the statistics: • The average labor rate: $34 an hour. • Average gross profit per hour per technician: $45.63 (top 25 percent), $32.57 (middle 50 percent), $19.69 (bottom 25 percent). • Labor efficiency (hours sold versus available hours): 154 percent (top 25 percent), 118 (middle 50 percent), 82 percent (bottom 25 percent)

PPG’s Rich Altieri said it is likely that repair opportunities will continue to decrease. His prediction: By 2006, 40 percent of today’s shops will cease to exist. If the collision industry is a $24 billion business, 24,000 shops doing $1 million a year in sales would take care of the market. – As reported in Hammer & Dolly. The rise and fall in the number of body shops isn’t always clear. Some claim there were as many 80,000 shops in the 1970s. But using more than 40 years of data from the U.S. Census Bureau and the National Automobile Dealers Association (NADA), industry publication CRASH Network argues the total number of shops has fluctuated between 37,500 and 44,000 from 1972 on, growing by just over 300 shops to about 40,200 in 2016. The average labor rate nationally last year was $48.85 (according to CCC Information Services), up almost 44 percent compared to the average reported by PPG for 1998, but below the 54 percent cumulative rate of inflation during that period; to keep up with inflation, the national average last year would have had to have been about $53. 15 Years Ago in the Collision Repair Industry (November 2003) The Collision Industry Conference (CIC) “Fraud Awareness Committee” is the first to admit its recent survey was not scientific. After all, it was completed by only about 100 38

people who happened to be attending the CIC meeting earlier this year. But the results may be interesting for those wondering about some of those “gray areas” shops and insurers find themselves in at times, said David McCreight, a member of the committee who shared the survey results last month in Boston.

In 2008, Chris Andreoli of Progressive predicted more shops would adopt the practice of a complete tear-down or “blueprinting” of a vehicle prior to production

One scenario posed on the survey was a shop that installs a non-certified, non-OEM part because the certified part—which is what the insurer requires—was not readily available, and the shop didn’t want to harm its cycle time. About 92 percent of those surveyed found this “unacceptable.” But if the shop disclosed to both the insurer and vehicle owner that a non-certified part was used because a certified part wasn’t available locally, 83 percent of those surveyed found it acceptable. About 93 percent felt it was unacceptable for a shop to order a nonOEM part, return it and supplement for an OEM part claiming poor fit without first trying the non-OEM part. When the situation was changed to the shop returning a part without trying it, but installing the OEM part while absorbing the price difference, only 37 percent thought this was unacceptable. A large majority said it was consumer deception and an unfair claims practice for an independent appraiser to leave needed items off of estimates at the request of the insurer because the customer may choose to not repair the vehicle. But what if the vehi-

NOVEMBER 2018 AUTOBODY NEWS / autobodynews.com

cle was repaired and the omitted items were added? More than half (57 percent) still felt this practice was problematic. About one-third of those completing the survey were collision repairers and another 17 percent were insurers. The other half represented other segments of the industry, including the automakers and industry vendors. – As reported in Collision Repair Industry INSIGHT. 10 Years Ago in the Collision Repair Industry (November 2008) At the Collision Industry Conference (CIC) in Las Vegas, the “Business Management Committee” shared responses it received from several insurers about what the committee calls a “complete repair plan.” Designed to reduce the need for supplements (the committee estimates

that it costs about $700 for shops and insurers to create or process a single supplement), the plan essentially involves a shop disassembling a damaged vehicle to determine virtually all of the parts and procedures needed, allowing for one estimate and one parts order without the need, in most cases, for a supplement. Some shops interested in using such a system have said they have met resistance from some insurers. The committee, however, received generally positive responses to the concept from the insurers it contacted. “Allstate is in support of any process that encourages a thorough and complete tear-down at the time of the estimate,” Bill Daly of Allstate Insurance wrote. Tim Constien of American Family Mutual Insurance Company was supportive of the idea under certain See 20 Years Ago, Page 54

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Media and Publicity for Shops with Ed Attanasio

Ed Attanasio is an automotive journalist based in San Francisco, California. He can be reached at era39@aol.com.

Let Your Customers Become Your Brand Ambassadors With Ad Specialties A body shop in the Bay Area gave me a swag bag full of stuff a few years ago that included pens, a t-shirt, a baseball cap, a coffee mug and several other items displaying the shop’s logo. I could see right away that they were quality items, which is why they stayed out of my trash bin. In fact, I wear the t-shirt and the baseball cap all the time because they’re comfortable and I like the design. I realize that I’ve become a walking billboard for the business, but I’m okay with it because I’m getting some free high-end apparel and other cool stuff as part of the deal. As a marketing tool, it’s working because the investment that the shop made in ad specialties has paid for itself—at least in my case. Anything that has your company’s name on it is called an ad specialty. From my experience, almost every body shop in the country makes

a practice of giving away at least one to three ad specialties to their customers, associates and vendors. It’s a huge business; in fact, the Advertising Specialty Institute (ASI) has identified it as a $19.4 billion industry with a network of more than 25,000 distributors and suppliers throughout North America. Putting your logo on an item and getting people to use it is the biggest challenge for any business, but by taking a creative and strategic approach, many shops are getting maximum exposure out of their ad specialties. By thinking outside of the box and finding unique items, some companies have become well-known for their ad specialties, such as In ‘N Out Burger, Ford Motor Company and Skechers. Identifying a high-quality ad specialty and personalizing it for your current followers is also a great way to further strengthen your position

NOVEMBER 2018 AUTOBODY NEWS / autobodynews.com

with your customer base, according to Brad Healy, owner of Custom Concepts in San Jose, CA. “If you’ve already fixed someone’s vehicle, why not keep them in the loop by sending them an ad specialty every six months to remember you?” Healy said. “I show body shops how to use a form of personalization that is unique so that when others see your message, it comes through clearly. “Being creative is also a great way to really connect even more with your most-prized contacts. Some shops will put the company mascot on the item, such as the shop dog or pet. Corny sayings like ‘We Meet by Accident’ will also work, believe it or not. The most important thing is to not buy inexpensive items because it makes you look cheap. Instead of purchasing 5,000 cheap plastic pens, for example, maybe buy 2,000 higher-

quality pens in order to keep them in the hands of your customers longer.” A well thought-out ad specialty is more likely to pay for itself over time and maybe even generate a profit in some cases. “The longer a customer will use that item, the longer your name and brand will remain at the top of their minds, which means your efforts will grow exponentially,” Healy said. “We want something that they will use repeatedly and that will remain on their desk for a much longer period of time. Some shops (mostly restoration) sell a line of apparel, which is the ultimate situation because people are paying them to do their branding for them.” Some shops are always looking for seasonal ad specialties to gain even more exposure during certain times of the year. “During the summer, some shops use flip flops, sunglasses and beach

towels, and in the winter, I will often suggest beanies and even sweaters or jackets if they have the budget,” Healy said. “One of my clients even asked me to create book covers for the backto-school season, and they received huge kudos from the students and their parents.” According to Healy, the products that leave the most positive impressions and that recipients keep longer are: outerwear, shirts, recognition items (awards, plaques), caps/headwear, flash drives, health and safety products, desk/office accessories and bags. The ASI conducted an in-depth study a few years ago to illustrate the importance of ad specialties in the automotive marketing, branding and advertising world: • Over half (52 percent) of the time, ad specialties leave a more favorable impression of the advertiser. • Eighty-one percent of product recipients indicated that an item’s usefulness is the primary reason to keep it. • There are nearly 8,000 different automotive-related promotional products currently in ASI’s database. • The automotive industry buys more

promotional items than do all other consumer product companies combined nationwide.

Study results show that most people own approximately 10 ad specialty items on an on-going basis and hold on to them for an average of six months, a far longer time period than any other traditional form of advertising. What’s your ultimate goal in giving away a pen, hat or key chain? Who’s your target audience—millennials, small families or the senior market? Are you trying to reach out to prospective customers? Or are you staying in touch with your VIP clients —those who seem to get into more accidents or have higher-end vehicles? Are you doing a campaign targeting your vendors, insurance agents, local community leaders or organizations? It all comes down to finding your target market and continually branding. But maybe just importantly, invest a little more money into your ad specialties or buy them in smaller quantities and distribute them less liberally. The idea is to get people in your community to wear that same shirt ad hat more than just once!

ALLDATA Wins 2018 PTEN Innovation Awards, Continues To Win at NACE by Chasidy Rae Sisk

Recently, ALLDATA, an AutoZone company, won two 2018 PTEN (Professional Tool & Equipment News) awards: one in the Scan Tools category for ALLDATA Diagnostics and one in the Computers and Software category for ALLDATA Collision Advantage. ALLDATA President Satwinder Mangat stated, “We are very proud to be honored with these awards. Innovation is the core of our legacy, and it drives our vision to be the leading data-driven solutions provider in the industry.” Designed to recognize the most innovative products introduced in the last year, contestants for the PTEN Innovation Awards are evaluated by a panel of judges consisting of technicians and shop owners who select winners based on their ability to make vehicle diagnosis and repair easier and more efficient as well as to make shops more productive. ALLDATA Collision Advantage analyzes estimates to ensure they’re OEM-accurate and contain thorough

documentation, providing shops with the backup needed to charge for necessary repairs. Collision Advantage works with all three major estimating systems and delivers OEM alerts, vital repairs and manufacturer position statements on a single screen. Shops can use ALLDATA Diagnostics™ to turn a tablet into a professional-level scan tool with ALLDATA built in. With unlimited pre- and postscans, no per-scan charge and no charge for software or data updates or even the equipment, the tool’s cost is all included in one subscription fee that allows shops to limit liability by using ALLDATA Diagnostics to conduct full-system exportable pre- and post-repair scans. At NACE Automechanika in Atlanta, ALLDATA Diagnostics was voted the 2018 Innovation Zone Winner in the Repair and Maintenance category. Mangat stated, “By tackling the challenges our customers face day-in and day-out, our teams are inspired to deliver innovative solutions like ALLDATA Collision Advantage and ALLDATA Diagnostics.”

autobodynews.com / NOVEMBER 2018 AUTOBODY NEWS

National News with Chasidy Rae Sisk

Chasidy Rae Sisk is a freelance technical writer from Wilmington, Delaware, who writes on a variety of fields and subjects, and grew up in a family of NASCAR fans. She can be contacted at crsisk@chasidyraesisk.com.

Collision Career Institute Addresses Technician Shortage As the technician shortage continues to plague the collision repair industry, the topic of attracting new blood to shops has become common at events and in facilities across the country. However, once someone new is sold on collision repair, the next concern is ensuring they receive the proper training to successfully begin a career in the industry. The Collision Career Institute (CCI) has developed a means of addressing this dilemma. According to Chief Operations Officer Amber Ritter, “CCI is an apprenticeship program that consists of 3,000 on-the-job training hours plus 250 related supplemental knowledge hours. Our role is to help recruit, manage and track the skill sets of students while helping trainers offer the best knowledge by providing an outlined curriculum. “In addition to facing the challenges of aging techs and a shortage of good employees, it’s important to acknowledge that this is also a difficult industry to train in. Shops are focused on KPIs, speed and cycle time, so it can be difficult to slow down enough to focus on the transfer of skills and knowledge. That can cause potential talent to slip through the cracks.” Ritter explained that many folks interested in a collision repair career are uncertain about how to get started. “Those who start training may get frustrated without a clear pathway,” she said. “They can’t see how they’ll actually become a painter or estimator while they’re sweeping floors or answering phones. CCI aims to give them a path and a structured way to get there.” CCI’s apprenticeship program begins with an eight-week boot camp followed by 12 to 16 months of training and offers three tracks: painter, body tech and repair planner, each containing six specific modules. During boot camp, students get familiar with the track to ensure it’s a good fit by meeting with instructors weekly and engaging in I-CAR training, knowledge-based learning and skills-based assignments in the

shops. Ritter explained, “We work with the shop and trainers to provide a list of tasks the apprentice should be trained on first to create free space in the trainer’s day for the training and so the apprentices are a benefit to their trainer.”

the collision industry, I worked with my husband, Brian, and helped him run our auto glass business for a little over nine years. During that time, I was exposed to the collision industry every day, and I watched the way different shops operated and how each position contributed to the process of

application and began her new job three weeks later. After three years as a parts coordinator at Fix Auto Yorba Linda, she knew she wanted to become a repair planner. When she expressed that desire to upper management, they suggested she would be a great fit for CCI.

Zach Serhal of Fix Auto is currently training two students in the shop he manages. Although he originally struggled with gaining the comfort to delegate some of his responsibilities to his apprentices, Serhal said the apprentices have been a major benefit to the shop. “They provide extra help through each phase of their program, which alleviates time on the trainer,” he said. “They bring a fresh mind to the table for ideas and are given responsibilities, which helps everyone in the shop. The apprentices ‘ramp up’ very quickly. This added help and quick ramp-up time increases the production flow in the shop. With respects to the repair planner portion, we have experienced greatly improved cycle time, increases in profitability and reduced supplement ratio. “CCI’s program can be lifechanging. To be able to get into a field with zero experience and within two years be making a very good, livable salary really says something. The students are vetted, engaged and hungry to learn and grow within their field. Most importantly, they are committed and passionate about their journey and outcome. I am very proud of my apprentices, what they have accomplished and how much they have grown.” Alison Penberthy is currently an apprentice in CCI’s program and working on the fourth module in the repair planner track. She shared, “Prior to working in

repairing the vehicle. It was interesting how the whole process came together to reveal the final product. I wanted to be a part of a process like that.” When her husband informed her that a local shop was hiring for a parts coordinator, Penberthy filled out an

“At that point, I had no idea there was actually a school out there that was specifically designed to help me reach my goal of becoming a repair planner,” she said. CCI’s application process is available to any high school graduate who can pass standard employment

“CCI’s program can be life-changing. To be able to get into a field with zero experience and within two years be making a very good, livable salary really says something. The students are vetted, engaged and hungry to learn and grow within their field.” — Zach Serhal

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guidelines. Upon applying, the potential student goes through a series of tests and interviews, and if successful, will tour a shop and talk to someone in their chosen position to ensure it’s the path they want to take. Ritter explained, “We send several applicants to interview with management at the shop location, and if the shop doesn’t choose a certain apprentice, we keep them in the applicant pool until we can connect them with a shop that’s a good match.” CCI ensures the trainers know which tasks to teach apprentices first, providing a progression of tasks they can help with and when to introduce skills. Once everyone involved feels the student is ready, the apprentice is tested by a third-party evaluator to ensure they’re capable of completing the learned tasks. Penberthy shared, “The application process started with a Berke Assessment. Once I completed the assessment and received the results, I was told I would make a great fit for the program. I completed the necessary paperwork and was given a launch date. I met with my coordinator, my instructor and my trainer, and

I was given a rundown on the program structure and what to expect on a day-to-day basis. A portion of the training we receive is through ICAR, which is a great addition to the in-shop training; they work hand-inhand with what we are focusing on for that particular module. “CCI’s program is preparing me for my career in the collision industry. The program allows me a safe, neutral zone to learn and grow from my mistakes. It provides a solid foundation of knowledge and experience from some of the best in our industry. Not only are you exposed to the experience and knowledge of our instructor Charlie Robertson, who is the encyclopedia of collision repair, but you’re also paired with an in-shop trainer. My current trainer, Jason Lake, has been in the industry for 20 years. Having the opportunity to work with and learn from these individuals cements the whole process. CCI is changing my life! I love this industry and all it has to offer!” Serhal agrees that CCI’s program is hugely beneficial to the industry. “Programs like CCI provide a huge benefit to the industry’s future.

CCI brings awareness to an industry that not many think about as a career option,” Serhal said. “Their program is accelerated, thorough and up-to-date with the contact changes our industry experiences in repair methodology and requirements. Most importantly, they are providing our industry with the qualified workforce of tomorrow.” CCI was officially launched in 2016 and was founded by Erick Bickett, Shelly Bickett and Charlie Robertson. Any shop with Wi-Fi can sign up for the program, but, Ritter stressed, the shop “has to commit to the training process, be able to provide a trainer and most importantly, commit to train in a structured environment that allows the apprentice to move through the skills.” Both Serhal and Penberthy agree that the program is great for the industry, and they encourage others to get involved with CCI as trainers and students. Serhal stated, “I would recommend other shops get involved with CCI and get involved right now. Many of today’s technicians will soon be retiring, and we can no longer wait to ‘cross that bridge when it comes.’

The time is now to get the next generation in the shops learning, growing and gaining the skills necessary to keep your business moving forward.” Penberthy added, “I would highly recommend this program to those who are interested in the collision repair industry. I love the way the program is designed. It walks you through each step, revealing more of the big picture through each module and giving you time to grasp each concept as you progress one at a time. It’s a great learning environment with hands-on experience. I would tell anyone who is applying for CCI to give it all you have. Be open-minded, listen with your eyes and ears, ask questions, believe in yourself and grow!” Ritter urges interested shops to contact CCI and become trainers. “You’re changing the culture of the industry,” she said. “This is how we get more people involved in collision repair, and this is how you become known as a shop that grows your own people.” For more information about CCI, visit collisioncareerinstitute.com.

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From the Desk of Mike Anderson with Mike Anderson

Mike Anderson is the president and owner of Collision Advice, a consulting company for the auto body/collision repair industry. For nearly 25 years, he was the owner of Wagonwork Collision Center, an OEM-certified, full-service auto body repair facility in Alexandria, VA.

4 Questions To Consider Ahead of Negotiating for Any ‘Not-Included’ Estimate Line Item Among the most common types of questions I get from shops is something like this: “Mike, I see this particular procedure you ask about in one of your ‘Who Pays for What’ surveys, but we just can’t seem to ever get paid for that. How are shops negotiating for that?” I take a two-track response to this type of question. First, I challenge them to ensure that they’ve actually really tried to get paid for whatever the procedure is. After three years of conducting “Who Pays” surveys, I never cease to be amazed at the percentage of shops that acknowledge they’ve never negotiated to be paid for some of the procedures.

Take “airbag residue clean-up” as an example of one such not-included procedure. Our survey last spring found that even though more than one-third of shops (36 percent) said they are paid for this procedure “always” or “most of the time” by the eight largest national insurers when it is a necessary step they perform, more than 60 percent of shops have never sought to be paid for it. But once a shop shows me they have asked to be paid for a procedure but just aren’t being successful, I suggest they use a four-question process to prepare for future negotiations. Question #1: Is it required to return the vehicle back to pre-accident condition?

Have you documented that the pro46

cedure is necessary? Check out the OEM repair procedures, ideally through the automaker websites directly. Get the appropriate bulletins from your paint manufacturer. Other manufacturers of materials or equipment offer bulletins detailing the need for some of these procedures. Scanning the vehicle may provide documentation of the need for some operations. Question #2: Is it included in any other labor operation?

No estimator should be without a copy of the estimating guides (often referred to as “p-pages”) for all the estimating systems. You can download them from the “Estimate Toolbox” section on the Database Enhancement Gateway (DEG) website (www.DEG web.org). You can also search the DEG database of inquiries submitted to the estimating system providers; there may already be a response confirming that the procedure you are working to negotiate for is “not-included.” (Our “Who Pays” survey reports now include those DEG inquiries related to each procedure.) If there isn’t already an inquiry related to the procedure, you can submit one yourself. The associations offer some great free tools to help as well. The Automotive Service Association (ASA) regularly updates what it calls “not-included operations” charts and the Society of Collision Repair Specialists (SCRS) offers a 24-page “Guide to Complete Repair Planning.” Check those out at the association’s websites. Question #3: Are there pre-determined times?

In a few cases, the estimating systems have established a formula for some not-included procedures. CCC, Mitchell and Audatex all have predetermined times for prepping raw

NOVEMBER 2018 AUTOBODY NEWS / autobodynews.com

plastic parts, for example. Audatex is 20 percent of the basecoat time (with a minimum of two-tenths), CCC is 25 percent of the basecoat time (with a maximum of an hour) and Mitchell is 20 percent of the basecoat time (with no minimum or maximum). Again, the estimating system estimating guides or the DEG are your best sources to determine whether a pre-determined time has been established for a not-included procedure. Question #4: What is it worth?

If it’s required, it’s not-included, and there’s no formula or pre-determined time for a procedure, you will have to determine an appropriate amount. I can’t tell you what to charge. You have to figure out what your labor is going to be and any materials you’re going to use.

But keep in mind that the time you charge should reflect how long it takes the average technician to gather up their tools, equipment and supplies and perform the task in a safe and proper manner, and then return their tools and equipment. If it’s a procedure done frequently in your shop, you may want to set up some time studies to determine an appropriate charge. I highly recommend using an invoicing system for materials or supplies. You can check to see if there’s an OEM warranty labor time. The four negotiating questions can apply to just about any line item on your estimate. Arm your estimators with the tools and resources needed to answer those four questions and you can be among the shops successfully being paid for many not-included procedures when they are necessary and your shop does them.

autobodynews.com / NOVEMBER 2018 AUTOBODY NEWS

National Associations with Chasidy Rae Sisk

ASA, Cintas Offer Webinar on ‘Ensuring Safety in Every Corner’ On Wednesday, Sept. 19, the Automotive Service Association (ASA) partnered with Cintas to provide an informative session titled “Shop of the Future: Ensuring Safety in Every Corner.” This brief contribution to ASA’s Webinar Wednesdays featured a presentation by Cintas National Account Manager Ian Adams. The webinar began with ASA Vice President Tony Molla welcoming attendees and introducing the seminar’s presenter, who would “walk us through some very important information on safety hazards in the shop and ensure you’re following safety procedures. He will help make you more aware of where these hazards might be,” Molla explained. Adams began by displaying a CAD drawing that demonstrated automotive shop hazard areas to provide insights on which areas in the

shop might need attention. He also noted that “a clean shop is a safe shop” and stated his intention to help attendees “prevent common safety issues you might have in the shop.” Adams explained that slips, trips and falls make up the majority of general industry accidents, according to the U.S. Department of Labor. In fact, falls account for more than 8 million hospital emergency room visits, making it the leading cause of emergency room visits at 21.3 percent, and falls also account for around 25 percent of all repaired injury claims per fiscal year. Employees slipping on slick floors accounts for 85 percent of worker’s compensation claims, and 22 percent of slip or fall incidents resulted in more than 31 days away from work. Compensation and medical costs associated with employee slip and fall accidents reach an approximate $70

billion each year. Common locations and reasons for slips, trips and falls include wet or greasy floors, dry floors with dust or powder, uneven walking surfaces, recently waxed floors, loose flooring, missing tiles and bricks, sloped walking surfaces, clutter, electrical cords, open desks, metal surfaces, wet leaves and more, but Adams assured attendees that there are easy solutions to avoiding these situations. Some of these solutions include displaying “wet floor” signs when needed and cleaning up spills immediately. Shops should use moisture-absorbent mats with beveled edges in entrance areas, ensuring the backing material does not slide on the floor. Proper area rugs and mats should be used in areas with extra hazards, such as grease use or wet floors. Adams recommended, “Make

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sure your floor is covered by National Floor Safety Institute (NFSI) mats. NFSI mats are the safest for the shop, and they also recommend where you should place them, such as in high-traffic areas like entryways and by counters.” Turning to fire safety, Adams noted, “Most of these items are pretty common,” before delving into details about fire extinguishers, exits signs, fire alarms and sprinkler systems. “The first line of defense against a fire of limited size is your fire extinguisher, especially in areas where you’re working with oil, gasoline or anything flammable. Make sure you have the proper extinguishers that cover the types of fluids you’re working with. You can minimize damage immediately if you have multiple extinguishers in the shop so that one is always within close proximity. You also need to get it checked annually,

at a bare minimum. Each extinguisher should have an inspection date within the past 12 months by a certified inspector. There are companies, such as Cintas, that do these inspections, or you can contact your local fire department and marshals for an inspection.” Exit signs and lighting are commonly seen along exits, and most contain a backup battery so that they will still work if a power outage occurs. “These are key to guiding other individuals out of the shop in the event of a fire,” Adams explained. Fire alarms sound an alert to announce a fire and initiate an appropriate response. It’s important to monitor and maintain alarms every six to 12 months to ensure they work appropriately. Sprinkler systems do not prevent a fire, but they are intended to minimize the amount of damage and losses if a fire occurs. These should also be inspected regularly. Adams also emphasized the importance of keeping a fire aid kit handy in the shop “to help an injured person before emergency personnel

can arrive.” “You should install a cabinet of OSHA-certified/compliant materials to use in case of an employee or customer injury,” he said. “OSHA requires that adequate first aid supplies be readily available and that a person or persons should be adequately trained to render first aid. These materials should be kept in a single location and made available to all employees so they can render the necessary first aid in the event of an injury.” Recommending that shops also offer lockers to store personal protective equipment (PPE), Adams defined this equipment as the head-to-toe PPE offerings available for daily use to prevent injuries. “Providing a location where they can keep their gloves, helmets, safety glasses, etc. in one place and keeping it stocked on a regular basis shows that you care about your employees, which increases morale when they know that you care about their safety,” he said. Automatic electronic defibrillators (AEDs) are crucial, and Adams suggests every shop invest in at least

one of these machines, keeping it close enough that it can be accessed in the recommended one to three minutes. He explained that more than 400,000 Americans die each year from sudden cardiac arrest, the number one killer in the workplace, but over 80 percent of people who experience sudden cardiac arrest will survive if an AED is used within the first one to three minutes. As his presentation concluded, Adams emphasized, “These preventative measures are just a few of the key points in which your business can save face and make your workplace a safe place for your employees and customers. This information is intended to help guide you in the proper direction for your business and is not intended as a substitute for any OSHA certification or class. Cintas recommends that at least one person from your shop take the full OSHA certification course in order to know all the rules and guidelines necessary to keep the shop up-todate and to ensure everyone is aware of the safety guidelines.” The webinar concluded with a question-and-answer session.

BASF To Host Educational Sessions at SEMA

BASF Refinish Automotive Coatings will conduct two educational sessions as part of the Society of Collision Repair Specialists (SCRS) Repairer Driven Education (RDE) series at the Specialty Equipment Market Association (SEMA) Show, as well as sponsor the SCRS RDE OEM Collision Repair Technology Summit. Seminar leaders will discuss how shops can prepare for a future of collision with OEM procedures at the forefront of repairs and how to ensure a maximum reimbursement from insurers. SEMA takes place Oct. 30—Nov. 2 at the Las Vegas Convention Center. “As the collision industry shifts, it is critical for industry experts to do everything in their power to ensure that shops are prepared to deal with it,” said Marvin Gillfillan, BASF vice president business management automotive refinish.

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Shop Strategies with Stacey Phillips

How Independent Nashville Body Shop Is Nurturing Homegrown Talent Sixty years ago, John (J.T.) Whaley opened a small body shop in Nashville, TN, which he named Whaley Body Shop. Although John retired in 1981, the business has remained in the family ever since and prides itself on offering quality repair work to its customers. Autobody News spoke to Linda Whaley, owner of Whaley Body Shop, about how the business has survived tough economic times and retained its employees.

tinue to grow the business while offering great service to my customers.

Q: A:

Currently, I have 20 employees, and many of them have worked here for more than a decade. I pay my technicians a little more per labor hour—about $3 more per labor hour than they can receive anywhere else in town. Because of that, I can retain them, and it seems to keep the revolving door down. I think shop owners need to offer a substantial enough wage, so your employees don’t jump from one shop to the next. I also give employees an extra week of vacation after they work at the shop for more than 10 years, so they get three weeks total per year. These may be small things, but it does make a difference. I’m proud of my team and how they work together and cooperate with one another. That takes building a culture. Dave Luehr at Elite Body Shop Solutions helped me a lot with culture. He gave me reading material, and we have expanded on his basic principles and implemented them at the shop. You can tell when someone is having a rough day. You have to find out if it’s something to do with the person’s work life or personal life. If it has to do with something at work, it gives you the opportunity to deal with it, so it doesn’t fester. If one person has an emergency, my team will jump right in and finish that car. That makes my heart happy to see them do that.

How did you get involved in the business, Linda?

When John sold the business to his son Gary, who I was married to at the time, I began working at the shop. It was the early 1980s; we had two small kids and I worked parttime. Interest rates were very high, and we were going through tough economic times. We went out on a limb

Whaley Body Shop has many long-term employees, such as Steve Fulton, who has been employed there for 15 years

and decided to take the company to the next level. With a lot of hard work and dedication, we were able to triple the size of our shop and get through that hump. We decided to sell the business to a nephew on Gary’s side during the late 1980s, and he ran the company for about 10 years. In 2008–09, we decided to take the company back. The economy was suffering again, but we were able to keep all of our vendors and employees and run it successfully. I had the opportunity to purchase the shop in 2011 as a sole owner, and I’ve run Whaley Auto Body since then. My goal is to con50

Q: A:

What sets your business apart from others in the industry?

The number one thing that sets us apart is that we are a household name in our area. We have a really good reputation. We receive a lot of great reviews and have many longterm employees.

Q: A:

How do you retain your employees?

How do you ensure a quality repair for customers?

NOVEMBER 2018 AUTOBODY NEWS / autobodynews.com

Because I don’t have a high turnover rate, I’ve found it has been very helpful. Historically in our business, when someone is disgruntled or going to leave, they cut corners. My goal is to keep turnover low, so there is consistent work in the shop. I created some Standard Operating Procedures (SOPs) that Dave helped me put into place several months ago. This has greatly helped hold people accountable and keep things flowing in the shop. The company is achieving a great transformation that I never thought possible. It has also helped me work toward reaching my potential and given me a renewed passion and vision for the future. With cars changing so much, I think it’s imperative to keep up with the times to be successful. You have to do the repair right. There’s no question about it.

Your best advertiser is your satisfied customer, and we all know that. Do a nice job, give them back a clean car, provide personalized service and the work just follows from there.

How do you receive feedback from customers and ask for reviews?

One of the unique things I have done over the last couple of years is hand-write thank you notes to my customers. Inside the envelope, I include my business card as well as information on how to write a review about the service they received at my shop. I list three different ways they can post a review—Yelp, Google and Facebook. I also include a pen, magnet and some type of treat. Although the majority of my customers don’t acknowledge it, a small percentage

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comes back and tells me how much they appreciate the work we’ve done to their car. One lady recently wrote me a letter thanking me; she was impressed that I took the time to write her a note. I think it shows that I care and that I’m willing to sit down and spend the time to show my appreciation for their business and not send a mass-produced letter. It does take up some of my valuable time, but for me personally, it’s rewarding whether or not they recognize it. Also, I know my effort will stick in their minds if they have a wreck again.

Q: A:

on the outside of my building looking to hire body techs. Never in my life did I think I would have to do that. Unfortunately, it didn’t draw people.

Q: A:

How are you addressing the shortage of technicians?

One of the ways I’m addressing this problem is by paying apprentices to help in the business.

What is your biggest challenge right now?

I think the biggest challenge for me is [filling] an opening for a technician. Our industry is really lacking quality people to do the work that needs to get done. Whaley Body Shop has been around for 60 years, and I remember people used to line up to come and work here, but the industry is just not producing new technicians as they should. Recently, I put up a banner

as an apprentice and has now converted to a full-fledged commission worker, and I have two techs fresh out of school who have been here about a year. It takes a while to get them to perform on their own, so I nurture them along the way. I’ve also paired them with experienced technicians to give them an opportunity to assist with many types of processes in the shop.

What advice do you have for other body shops currently looking for new talent?

I’ve found it’s crucial to cultivate technicians from the trade schools. You have to take a chance. Go ahead and interview them at the end of the school year and make a spot for them to work at your shop. Otherwise, we’re not going to have anyone to do this work. I don’t think our industry understands the level of high alert that we are in. We’re in a dying trade, and if we don’t do something, we’re not going to have a way to fix these cars. It’s scary to me that we don’t do more to foster homegrown talent.

Linda Whaley said she is proud of her team members and how they cooperate with one another. Pictured is Jim Seat, who has worked at the shop for 10 years

I’m a small shop, and it’s a liability to my company because it takes several years of training. However, I feel that I’m doing my part to help. I currently have one employee who started

Q: A:

What do you enjoy most about working in this industry?

I enjoy the whole process of a car coming in torn-up, and then that same vehicle goes out looking better than it did when it first came in here. That is IF a customer has taken good care of it. You can only do so much. I’ve had my share of cleaning up cars, and I’ve found that there are some very meticulous people and there are others who don’t value their cars like they should. It’s nice to see vehicles that are crunched up become nice and shiny and clean and then hand the keys back to the customer. I find they are so happy because it’s a stressful situation to be without your car, and they don’t like being in rental cars either. I’m pretty proud of being one of the few female body shop owners in this industry. At first, when I got back into the industry, I anticipated some resistance. As it turns out, I’ve found that my female customers actually love doing business with a woman-owned business. I realized it was a plus. I also think we need more women in our industry because of our attention to detail.

CCC Collision Parts E-commerce Solution

CCC Information Services Inc. (CCC) announced that FCA US LLC will promote select Mopar collision parts through the CCC® Parts e-commerce solution to help increase collision parts sales for the company and its dealers in the United States. CCC Parts is powered by the CCC ONE™ platform, which connects OEMs, insurers, collision repairers, and third-party providers, allowing them to interact and transact across a variety of use cases, including new vehicle and parts sales, repair management, telematics-enabled claims, and usage-based insurance. “CCC is proud to support our partners in their efforts to increase parts sales and to make these important transactions more efficient and productive for everyone involved,” said Andreas Hecht, SVP and general manager of CCC’s OEM Services Group.

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autobodynews.com / NOVEMBER 2018 AUTOBODY NEWS

ASA, AutoInc. Announce ‘Top 10’ Website Winners

The Automotive Service Association (ASA) and AutoInc. magazine, the official publication of ASA, are recently announced the results of their annual “Top 10 Websites Contest.” (in alphabetical order): • AA Quality Transmission, Stuart, FL, aaquality.net • Autoworks of Lincoln, Lincoln, NE, autoworkslincoln.com • Campus Automotive, Blacksburg, VA, campusauto.co • Community Automotive, Grand Rapids, MI, communityautomotive .com • Genesis Automotive & RV, Tacoma, WA, genesisautorv.com • Honest Wrenches Automotive Repair, Des Moines, IA, honestwrenches.com • Matt’s Automotive Service Center, Fargo, ND, mattsautoservice center.com • McLean Auto, Elgin, IL, mclean autorepair.com • Same Day Auto Service, Clackamas, OR, samedayautoservice.com • Ulmer’s Auto Care Center, Cin-cinnati, OH, ulmersautocare.com

Continued from Page 38

20 Years Ago

circumstances. “We believe it has some potential limited benefits with our highest-performing direct repair program shops,” Constien said. “If the process is not done correctly or efficiently, it will increase the time a customer is without a car.” Progressive Insurance was perhaps the most enthused with the idea. “The benefits of a shop adopting this type of a more efficient repair strategy are clear to me,” Chris Andreoli, corporate property damage process manager for Progressive, said. “I’m sure you’ll begin to see an increase in the number of shops that adopt this methodology.” – As reported in CRASH Network (www.CrashNetwork.com), Nov. 17, 2008. Over the past decade, more shops and insurers have shifted toward “blueprinting” or a complete tear-down of the vehicle to ensure all parts and procedures are included in an approved work order prior to the vehicle moving forward

in production. 5 Years Ago in the Collision Repair Industry (November 2013) During discussion at the Collision Industry Conference (CIC), California shop owner Randy Stabler said he’s

In 2013, Nick Bossinakis of Overall Parts Solutions said shops already using an electronic parts ordering system that were then being required to use PartsTrader were like someone already “listening to digital music on their iPod, and instead you are now bringing them an 8-track tape.”

“kind of perplexed” why the Parts Trader mandate has become “such a lightning rod” for an industry that has been accepting insurer mandates since the early days of computerized estimating. “That was then. Today it’s parts.

Tomorrow it’s paint materials. What happens the day after?” Oklahoma shop owner Gary Wano responded. “If we don’t stop the mandates at some point in time, what are we doing?” Janet Chaney, who serves as the executive director of several state body shop associations, said it clearly comes down to the role parts play in a shop’s profit. “How many times have we been told what to do and we’ve agreed to it and it’s turned on us,” she said, drawing applause. Nick Bossinakis of Overall Parts Solutions, which offers an electronic parts ordering system, said one of the reasons this mandate is frustrating shops is that they may already be using one of the other electronic parts procurement systems that for them works better than PartsTrader. “You have (shops or parts vendors) that are out there listening to digital music on their iPod, and instead you are now bringing them an 8-track tape,” Bossinakis offered as an analogy. – As reported in CRASH Network (www.CrashNetwork.com), November 18, 2013.

PGW Auto Glass Raises Prices Following Tariff by Emmariah Holcomb, glassBYTEs.com

President Trump’s auto glass tariff became effective Sept. 24. Chinese materials used in auto glass and glazing industries can expect to see a 10 percent increase as a result of the tariff, according to the document.

PGW Auto Glass notified its branch customers about its 10 percent increase to its products as a result of the tariff. The company’s increase became effective Oct. 1. “Due to these actions by the United States Trade Representatives (USTR), and like many U.S. industries today, PGW Auto Glass is forced to pass through this additional cost,” read an excerpt from the company letter to its branch customers. 54

This isn’t the only increase in tariffs the industry should be on the lookout for. According to Trump, there will be an additional increase at the start of 2019. The current 10 percent tariff is expected to increase to 25 percent. The expected increase to imported Chinese materials is expected to have a continued effect on the industry. PGW Auto Glass also stated it will increase the cost for its products by another 15 percent following the expected increase in the tariff in January 2019. This planned additional increase will then be in line with the increases made at that time. “Effective January 1, 2019, PGW Auto Glass intends to increase prices an additional 15 percent on all auto glass products reflecting the 25 percent tariff,” according to the company’s letter. According to the tariff list made available in September, some of the affected products include laminated safety glass, tempered safety glass, glass frit and various float glass products. We thank glassBYTEs.com for reprint permission.

NOVEMBER 2018 AUTOBODY NEWS / autobodynews.com

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autobodynews.com / NOVEMBER 2018 AUTOBODY NEWS

Toby Chess is an I-CAR program instructor, Training specialist, and former salvage yard operator. Toby is universally known in the collision industry for his work with first responders and advocacy for body shops and consumers. He can be reached at tcspeedster@gmail.com

Hey Toby! with Toby Chess

Squeeze Type Resistance Spot Welding, Shop maintenance and Safety Recently, I was asked by a shop owner to put on a Squeeze Type Resistance Spot Welding (STRSW) clinic. I had previously put on an ICAR cycle-time class, and we, as a group, put together STRSW standard operation procedures. One of the lines stated that a test weld needed to be performed and the tear out nugget needed to be measured (five times the thickness of the metal). The owner was extremely concerned that his

technicians were not performing test welds, and with the current state of affairs regarding lawsuits, he wanted me to make sure that every one of his techs knew how to perform test welds. He also purchased calipers for all of his techs. After my PowerPoint presentation, we went down to the shop and did set-up and test welds (I have five different samples for metal thickness, and the techs took out two pieces, measured and welded them together then did a peel test.) The first tech welded his two coupons and sparks were flying. I asked if sparks made for a better weld. Half said ‘yes.’ But it’s ‘no,’ there shouldn’t be any sparks. The sparks can be caused by: incorrect squeeze pressure, poor fit, worn or improperly dressed electrodes, electrodes not perpendicular to the work surface and/or misaligned electrodes. (See Fig. 2, 3 and 4)

Fig. 2

Fig. 5). I adjusted the electrodes, and no more sparks. You might think that this article is about STRSW, but you would be mistaken. It is about shop Fig. 4

Fig. 3

In this case, the electrodes on the Prospot C gun were misaligned (See

Fig. 5

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maintenance and safety. Does Your Facility Have an Evacuation Map? OSHA does not require a printed map for evacuation in the case of an emergency, but other governmental agencies may. Check with your insurance carrier, fire marshal and state and local agencies that may require evacuation maps. However, OSHA does have requirements for your Emergency Action Plan (EAP). An EAP is required for any facility with 11 more employees. OSHA allows facilities with 10 or fewer employees to communicate their EAP plan orally. Whether presented in writing or verbally, the EAP must have the following minimum elements as described in the OSHA standard 1910.39(c)(1)-(6). • Procedures for reporting a fire or other emergency

• Procedures for emergency evacuation, including type of evacuation and exit route assignments • Procedures for employees who re-

main to operate critical operations before they evacuate • Procedure to account for all employees after an evacuation • Procedures to be followed by employees performing rescue or medical duties

OSHA requires that first aid kits be inspected, be of the proper size (for the facility), be inventory maintained, include the proper signage and be accessible.

• Evacuation maps serve as a great visual tool to communicate important information from your EAP plan

First-Aid Kits

• Fire extinguishers are in their assigned place • Fire extinguishers are not blocked or hidden

• Fire extinguishers are mounted in accordance with NFPA Standard No. 10 (Portable Fire Extinguishers). Install a sign or other means of identification above a portable fire extinguisher so its location can be identified from a distance in case it is obstructed from view.

• The name or job title of every employee who may be contacted for more information about the plan or an explanation of their duties under the plan

OSHA does not have rules for everything in the work place. They will use standards/regulations from American National Standards National Institute (ANSI), National Fire Protection Association (NFPA) or any other government agencies rules that will suit OSHA. In other words, why reinvent the wheel if it is already there?

visually inspected monthly. The inspection should assure that:

Fig. 6

ANSI sets the minimum items for medium and large first aid kits. Here is an example of a form for those ANSI minimums and sign-off sheet from Kent Automotive. (See Fig. 6) Fire Extinguisher Portable fire extinguishers must be

• Pressure gauges show adequate pressure (a CO2 extinguisher must be weighed to determine whether leakage has occurred) • Pin and seals are in place

• Fire extinguishers show no visual sign of damage or abuse • Nozzles are free of blockage

• Maintenance, inspection and testing

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of an extinguisher are the responsibility of the employer. Maintenance should be done at least annually by a certified inspector. The employer shall record the annual maintenance date.

Did you know that an inspection on each fire extinguisher needs to be done once a month by a designated employee and the back of the inspection card needs to be initialed? A fire extinguisher needs to be mounted within 20 feet of a potential fire source. In other words, you need to have one near your paint mixing room to be OSHA-compliant. Work Place Labels Here are some of the OSHA regulations for work place labels:

1910.1200(f)(6) Workplace labeling. Except as provided in paragraphs (f)(7) and (f)(8) of this section, the employer shall ensure that each container of hazardous chemicals in the workplace is labeled, tagged or marked with either: 1910.1200(f)(6)(i)The information specified under paragraphs (f)(1)(i) through (v) of this section for labels on shipped containers; or, 1910.1200(f)(6)(ii)Product

Fig. 7

• Check bed for straightness (Manufacturer Rep)

Fig. 9

identifier and words, pictures, symbols, or combination thereof, which provide at least general information regarding the hazards of the chemicals, and which, in conjunction with the other information immediately available to employees under the hazard communication program, will provide employees with the specific information regarding the physical and health hazards of the hazardous chemical. (See Fig. 7, 8 and 9)

If you are storing paint, you need to place a label on the container. The label that comes from your pour will be sufficient. A piece of masking tape saying “Honda 87” will not work. Here is an example dealing with work place labels that I presented at a CIC conference (See Fig. 10). You will note that workplace label is the new OSHA-required label. All the information needed for the label can be found in the Safety Data Sheet for that particular manufacturer. Extension Cords and Electrical Equipment “Sometimes during use, the third prong, or the grounding pin, may become loose or fall out. No one should be allowed to bypass the grounding pin by bending it out of the way or removing it completely. If the grounding pin is missing, the cord must be removed from use, repaired and tested before it is put back into service,” according to OSHA regulations. OSHA fined a shop $4,500 for three defective extension cords. Frame Bench Machine Maintenance on a frame bench should consist of the following:

Fig. 8 58

• Check frame bolts and replace if worn • Check all hydraulics for leaks and fluid levels • Clean pinch weld clamps • Check for a safety chain

NOVEMBER 2018 AUTOBODY NEWS / autobodynews.com

Spot Welders Spot welders can provide years of trouble-free use, but they must be properly maintained. (See Fig. 11, 12 and 13) Your spot welder must be maintained on a regular basis (sometimes after every use):

• Check the tip alignment • Clean the tips with a Scotch Brite or 120 grid sand paper after every use • Dress the tips with a machinesupplied tip dresser or replace as necessary • Check the electrode/electrode tips for wear and imperfections • Check water level monthly on water-cooled machines • Change coolant as per manufac-

Fig. 10

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autobodynews.com / NOVEMBER 2018 AUTOBODY NEWS

turer’s requirements • Check electrical cable and plug • Check computer upgrades

regulators shall be removed and valve-protection caps, when provided for, shall be put in place before cylinders are moved.

Worn Out Nozzle. Fig. 15

• 1910.253(b)(5)(iii)(C) Before connecting a regulator to a cylinder valve, the valve shall be opened slightly and closed immediately. The valve shall be opened while standing to one side of the outlet; never in front of it. Never crack a fuel-gas cylinder valve near other welding work or near sparks, flame or other possible sources of ignition. Another major piece of equipment that we tend to overlook is our compressors. If they go down, all production stops.

Fig. 11 Worn Out Diffuser. Fig. 16

Compressor Maintenance Some maintenance items to look at:

• Change oil on a regular basis • Inspect any belts for wear • Change air filter if one is installed • Drain water from tank daily • Change desiccant on a regular schedule

Worn Out Electrodes. Fig. 12

• Rotary screw compressor has an oil filter, an air inlet filter and an air/oil separator that need to be replaced after every 2,000 hours of use A number of shops have switched to rotary compressors.

An important fact of this type of compressor: Oil in a rotary screw compressor is also used to cool, clean and seal. This means the compressor oil is that much more crucial to the compressor’s operation. Make sure you follow manufacturer’s recommended oil change service. Vehicle Lifts OSHA has no regulations that speak directly to the subject of vehicle lifts. However, the National Technology Transfer and Advancement Act, signed into law March 7, 1996, allows for government organizations, including OSHA, to apply nationally recognized standards such as ANSI /ALI ALOIM (current edition) to satisfy its safety mission by suggesting the use of such requirements to abate infractions cited under the existing OSHA regulations. There is an entire American Na-

Missing Ground - OSHA Fine. Fig. 17

Misaligned Electrodes. Fig. 13

MIG Welders One of the most abused pieces of equipment in the body shop is the MIG welder.

Here are some problems that I see on a regular basis when conducting the I-CAR MIG certification test. (See Fig. 14, 15, 16 and 17)

Broken Gauges - OSHA Fine. Fig. 14

See the YouTube video on maintenance and set-up on a MIG welder: www.youtube.com/watch?v=hSXHd -8nV7c 60

Another OSHA hot button is the welding tank. Welding tanks need to be chained up with a safety cap secured to the top of the tank, along with proper signage.

How many of you have a MIG Welder consumable kit? Again, OSHA has a number of regulations dealing with welding tanks. I have included a couple of them here:

• 1910.253(b)(2)(iv) Valve protection caps, where cylinder is designed to accept a cap, shall always be in place, hand-tight, except when cylinders are in use or connected for use.

• 1910.253(b)(4)(i) Oxygen cylinders shall not be stored near highly combustible material, especially oil and grease, or near reserve stocks of carbide and acetylene or other fuelgas cylinders, or near any other substance likely to cause or accelerate fire. • 1910.253(b)(5)(ii)(D) Unless cylinders are secured on a special truck,

NOVEMBER 2018 AUTOBODY NEWS / autobodynews.com

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autobodynews.com / NOVEMBER 2018 AUTOBODY NEWS

tional Standard outlining the safety requirements for proper vehicle lift operation, inspection and maintenance. This standard, ANSI/ALI ALOIM (current edition), covers lift operator qualifications, training and responsibilities; maintenance procedures, documentation and frequency; and periodic qualified lift inspection. In addition to regular in-house inspections, the standard requires that all vehicle lifts be inspected at least annually by a “qualified lift inspector.” A lift inspection is a thorough evaluation of the operating mechanism(s), safety system(s), maintenance, structural integrity and field modifications of a particular lift in order to identify any risks that may affect the ability of that lift to operate in a safe and reliable manner. OSHA can come into your facility today (without warning) to check on isocynate protection and vehicle lift inspection tags. There is an article on lifts in Repairer Driven News (RDN) that can be found here: www.repairerdriven news.com/2018/06/01/auto motivelift-institute-beware-counterfeit-n-ylift-inspection-stickers/.

Shop Air Here is what OSHA has to say about shop air: Compressed air is used in the manufacturing industry to drive tools, create motion, lift, clean, move and cool materials. Compressed air usage is governed by OSHA standard 1910.242(b). “OSHA regulations state the following about compressed air: Compressed air may only be used for cleaning if • The pressure is lower than 30 psi (210 kPa). • Chip guards and personal safety equipment are used.

This means the downstream pressure of the air at the outlet of the air gun, nozzle or pipe opening is not allowed to exceed 30 psi (210 kPa) for all static conditions. A higher static pressure could cause serious injury to the operator. Therefore, to minimize the risk of injury in the event of total blockage, the pressure at the blockage should be less than 30 psi (210kPa). An air pressure gauge is the easiest way to check air pressure.

Chip guards are used to protect the operator and people working in the vicinity from flying chips and particles. They can either be screens or other solutions to prevent eye and body injuries. It is important to keep in mind that some safety equipment only protects the operator, and these may need to be supplemented in order to protect people nearby. Furthermore, personal safety equipment such as hearing protection and full-cover goggles must be used.” Two ends fitting together: HUGE OSHA violation. Pocket air blowers are also illegal. The DF-BG601 Venturi Blow Gun from Dent Fix Equipment is designed to meet the safety standards of OSHA and provide the user with the most thrust possible. IT WORKS.

From OSHA website:

• Employers must provide a medical evaluation to determine employees’ ability to use a respirator before fit testing and use. The employer must

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Vapor Respirator. Fig. 19

Respirators (See Fig. 18, 19 and 20)

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Combination Respirator. Fig. 20

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use a physician or other licensed health care professional (LHCP) to perform medical evaluations using a medical questionnaire or by conducting a medical examination. • Failure to conduct fit testing prior to respirator use, and at least annually, was the fourth-most-cited respiratory protection violation (failing to provide information to voluntary users was number three), according to the BLS study. All employees using a negative or positive-pressure tight-fitting face piece respirator must pass an appropriate qualitative fit test or quantitative fit test. Fit testing is required prior to initial use, whenever a different respirator face piece is used, and at least annually thereafter. Proper respirator size is determined through a fit test. The following is a true story of a shop owner in Colorado.

Years ago, this shop owner embarked on the road to lean production. I marveled at how he transformed his facility into a totally lean collision center. In June of 2016, an OSHA inspector walked into his shop on the Isocynate and lift protocol. OSHA

can arrive at your shop unannounced to determine how you manage your employee protection for isocynates. The first item the inspector wanted to view was the shop’s respirator fit-test report. My friend told the inspector that he had not done it, but was planning on getting it done in the near future. The inspector excused himself, went to his car and came back with a hard hat with a video camera attached to it. He started taping the initial interview again and now wanted to see the shop. My friend asked about the fine and nearly had a coronary when told it would be $7,000. After seeing the cleanliness of the shop, the fine was reduced to $1,500. The inspector also stated that he could appeal the fine, but pointed out a few smaller OSHA infractions. The inspector told him to get the test done ASAP and let him know when it was completed. The shop owner called his Kent agent, and it was done the following week. My question to you: Have you done your yearly fit test for all body technicians and helpers, painters and helpers and detailers (only if they use

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rubbing compound-crystaline silicon protection). If the answer is no, get it done NOW.

Fig. 21

Respirator storage bag from Kent Automotive. Fig. 22

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Preventative Maintenance Preventive maintenance can be defined as a program in which wear, tear and change are anticipated, and continuous actions are taken to ensure peak performance and efficiency to minimize premature deterioration. Minimize downtime by correcting minor problems before they become major repairs. A detailed service record is instrumental in tracking booth performance. A service report baseline of booth performance can be established, as all of the critical set points and readings are recorded. Preventive maintenance involves a planned and controlled program of systematic inspections, adjustments, lubrication and replacement of components, as well as performance testing. ARKANSAS

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autobodynews.com / NOVEMBER 2018 AUTOBODY NEWS

All 2019 Civic Models To Feature Honda Sensing Technology by Gary Ledoux

If history has taught us anything about vehicle technology, it is that the latest advancements may be introduced in limited production or highline cars—from the hydraulic brake systems of the 1930s to the curved windshields of the 1950s and the advent of disc brakes in the 1970s—but eventually, that technology will be applied to every vehicle in the car maker’s line-up. Such is the case with Honda’s 2019 Civic, the 10th generation of one of America’s most popular and celebrated cars. Introduced in the fall of 2015 with first the sedan and then the coupe, the 10th-generation Civic will surpass 1 million units this year. Moving forward to make Honda Sensing® standard equipment on all Honda vehicles by the year 2022, all trim levels of the 2019 Civic sedan and coupe, from the base LX to the highest-line touring, will feature Honda Sensing® technology. This underscores the increasing need for pre- and post-scanning and recalibration of critical components when making collision repairs. Honda Sensing® is Honda’s ex-

clusive intelligent suite of safety and driver assistive technologies designed to alert drivers to things they may miss while driving. The suite consists of:

• Lane Keeping Assist System (LKAS): Designed to help keep the car centered in a detected lane

• Adaptive Cruise Control (ACC): Maintains a set following interval behind detected vehicles • Road Departure Mitigation System (RDM): Adjusts steering and braking if the vehicle crosses detected lanes without signaling

alerts that you are at risk of a collision

Other available Honda safety driverassistive technology features, depending on the vehicle model and trim level, include:

• Honda Lane Watch™: Any time the right turn signal is activated, the camera on the passenger-side mirror will turn on, displaying a live video on the car’s Display Audio TouchScreen, providing four times more vision than a standard mirror

• Collision Mitigation Braking System™ (CMBS™): Applies brake pressure when an unavoidable collision is determined

• Blind Spot Information System: When the turn signal is activated and a vehicle is detected in the adjacent lane, an audio and visual alert will activate until the adjacent vehicle moves away or until the turn signal is turned off

• Forward Collision Warning (FCW): Uses a camera on the windshield to detect vehicles in front of your vehicle, activating audio and visual

• Auto High-Beam Headlights: When driving at night above 25 MPH with the headlight switch turned to AUTO, the system will apply high or

• Lane Departure Warning (LDW): Detects un-indicated departure from detected lanes, providing visible and audible alerts

Oldest Body Shops in America: Keene Auto Body

Eleanor, visited Keene, NH, about 20 miles away. They obviously liked If there has ever been a quintessen- it, and moved to Keene shortly theretial New England town, it’s Keene, after. In 1928, Ensio founded Keene NH. Auto Body & Welding Co. at 543 Main St., where the business has remained ever since. The building has undergone several changes and expansions, but after almost 100 years, the business remains in the same spot. Paul Piispanen, the son of Ensio, took over the business in the 1950s and ran it with his wife, Katherine PiKeene Auto Body founder Ensio Piispanen, date unknown ispanen. In the 1990s, Nestled in the southwestern third-generation owner Steven Pipart of the state, it is an idyllic area ispanen, Paul and Katherine’s son, for viewing the famous New Hamp- took over the reins. Keene Auto Body specializes shire fall foliage. It is the Cheshire County seat and the home of Keene in auto body repair and offers 24State College and Keene Auto Body. hour towing, serving the entire MonKeene Auto Body was founded adnock region. in 1928 by Ensio Piispanen, an immigrant from Finland. When he moved to the United States, he AUTOBODY worked for a car factory in Winchenwww.autobodynews.com don, MA. Later, he and his wife,

• Cross Traffic Monitor: When in reverse, both audio and visual alerts are activated if another vehicle approaching from either side is detected

low beams, depending on the surrounding environment.

On its consumer website, American Honda posted, “We are passionate about the safety of not just everyone who gets in a Honda, but of everyone who shares the road with them too— from other drivers to bicyclists to pedestrians.” By model year 2020, Honda expects “…a 50 percent reduction in crashes involving model year 2020 Honda vehicles.” By model year 2030, Honda predicts that everything on the road will be connected, “including pedestrians, bicyclists and motorcycle riders.” By model year 2040, Honda expects all Honda models of that year to be accident-free. It is also expected that a synergy will exist between Honda and other vehicle makers and transportation providers to work together to eliminate all accidents. By model year 2050, Honda predicts a “network of intelligent, interconnected machines” that will communicate with one another as well as other areas of infrastructure to provide efficient, trouble-free and accident-free transportation.

Finish it like a Masterpiece

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NOVEMBER 2018 AUTOBODY NEWS / autobodynews.com

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505-821-0903 Fax

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800-242-3249

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TEMPE

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Marc Miller Buick GMC

Emich Chevrolet LAKEWOOD

800-274-1127

303-986-2245 303-989-3490 Fax M-F 7am - 6pm Sat 8am - 4pm gmcollision@emichauto.com

TULSA

NORTH CORPUS CHRISTI

361-854-0855 Fax

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972-202-2300 972-596-5571 Fax

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855-879-1206

432-332-0441 432-337-4807 Fax M-F 7:30am - 6pm Sat 8am - 12pm april@kellygrimsley.com

800-456-4700 918-828-7070 918-828-7094 Fax

M-F 7:30am - 6pm barry@marcmillertulsa.com

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