December 2016 Southwestern Edition

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Toyota to Settle U.S. Truck Rust Lawsuit for up to $3.4 Billion, Approximately $15,000 Per Vehicle According to Reuters, Toyota Motor Corp has agreed to a settlement of up to $3.4 billion for a federal class action brought by U.S. owners of pickup trucks and SUVs whose frames could rust through, plaintiffs lawyers have said in court papers.

2008 Toyota Tacoma

The proposed settlement covers about 1.5 million Tacoma compact pickups, Tundra full-size pickups and Sequoia SUVs alleged to have received inadequate rust protection that could lead to corrosion serious enough to jeopardize their structural integrity, according to court papers.

Attorneys for the plaintiffs, in court papers supporting the settlement, estimated the value of frame replacements at about $3.375 billion based on a cost of about $15,000 per vehicle and the inspections at about $90 million at $60 per vehicle.

See Class Action, Page 50

CIC, I-CAR Continue to Work on Issues Related to Vehicle Scanning, Calibrations

issue came up: What happens when you do a pre-repair scan and you unScanning of vehicles for diagnostic cover something that’s not related to trouble codes as part of the collision the loss,” committee chairman Jack repair process continued to Rozint said. “It could be be a key topic at meetings something serious, related to held in conjunction with a safety system or some critSEMA in Las Vegas in Noical functions of the vehicle. vember. A Collision Industry You talk to the vehicle Conference (CIC) committee owner about it, saying that examining some of the issues it’s not related to the accithe industry needs to address dent but it needs to be fixed.

Jason Bartanen, related to scanning, for ex- director of Industry But the consumer says, ‘I ample, reported in Las Vegas Technical Relations barely have the money for for I-CAR that it continues to identify as my deductible. I just need many questions as answers. you to fix the collision damage.’ What “On the last [conference] call, the See Vehicle Scanning, Page 22

by John Yoswick

VOL. 34 ISSUE 12 DECEMBER 2016

Local Law Enforcement Officer, Military Service Members Receive Surprise Vehicle Donations

Three Dallas-area law enforcement and military service members attended the “Salute to Heroes Concert” featuring Gary Sinese and the Lt. Dan Band October 21, they were unaware they would be called up on stage and surprised with keys to practically brand new vehicles.

The vehicles were presented by Caliber Collision, a sponsor of the 14th Annual American Airlines Sky Ball in support of the Airpower Foundation, founded by the nation’s oldest military support organization, The Fort Worth Airpower Council.

Sky Ball is the largest and most impactful military support event in the nation.

Vehicles for the surprise presentation were restored by technicians at several Caliber Collision North Texas locations as part of its Recycled Rides™ program which provides re-

liable transportation for individuals in need.

The three recipients, selected by the Airpower Foundation, include a See Surprise Vehicles, Page 3

You Charge How Much for Labor? Figure Out Your Costs First!

finishes, it will be critical for collision repairers to invest in their facilities, With vehicle construction and tech- equipment, and training to stay curnology evolving at the most rapid rent and capable to properly repair vepace in history within the automotive hicles. industry, what steps will auto body Since this will most likely be a significant additional cost of doing business, he encouraged shops to take the time to build a pricing model that allows companies to accurately identify these additional costs. The purpose would be to quantify the actual amounts the company will need to seek to get reimbursed for this significant new and ongoing investment Tim Ronak, Senior Services Consultant with AkzoNobel – of capital.

Vehicle Refinishes “Once you know the amount shops across the country need to take costs have increased, you can use this to remain successful? According to information to calculate a suitable adTim Ronak, Senior Services Con- justment or increase in prices and will sultant with AkzoNobel–Vehicle ReSee Charge How Much?, Page 27

by Stacey Phillips

Change Service Requested

P.O. BOX 1516, CARLSBAD, CA 92018

Presorted Standard US Postage PAID San Bernardino, CA Permit #2244

2 DECEMBER 2016 AUTOBODY NEWS | www.autobodynews.com

COLUMNISTS Attanasio - AkzoNobel Unveils Celebrity Vehicle and New Partnership with David Kindig . . . . . . . . . . . . . . . . . . . . 44 Attanasio - NABC Presents Six Deserving Recipients with Refurbished Cars at 2016 SEMA . . . . . . . . . . . . . . . . . . . . . 28 Attanasio - PPG Shows Support for Paralyzed Veterans of America at 2016 SEMA . . . 32 Attanasio - SEMA Announces Collision Repair & Refinish Product Award Winners. . . . . . . . . . . . . . . . . . . . . . . . 36 Attanasio - WD-40®/SEMA Cares 50th Anniversary Camaro Debuts at 2016 SEMA . . . . . . . . . . . . . . . . . . . . . 40 Attanasio - WyoTech Celebrates its 50-Year Anniversary at SEMA 2016 . . . . . . . . . 48 Luehr - Automobile Technology Now and in the Future . . . . . . . . . . . . . . . . . 38 Phillips - How to Market to, Sell and Service Today’s “Connected Consumer” . . . . . 50 Phillips - Taking Personal Responsibility and Listening with Intent Will Help Your Business Grow. . . . . . . . . . . . . . . 24 Yoswick - NACE ‘96, Insurer-Owned Body Shops, CIC on Estimates, DuPont Seeks Buyers. . . . . . . . . . . . . . . . . . . . 52 NATIONAL 1Collision Network Expands Into California, Adds Wisconsin Location . . . . . . . . . . 57 2016 SEMA Show Rolls Out 50th Anniversary Sparkle. . . . . . . . . . . . . . . 34 3M and CREF 2nd Annual Hire Our Heroes Fundraiser . . . . . . . . . . . . . . . . . . . . . . 10

ALLDATA Achieves Customer Milestone . . 57 ASA and AMi Call for Presentations for NACE Automechanika Chicago. . . . . . . 57 ASA-Midwest Thanks for Attending Leadership Summit, Welcomes New Director of Membership . . . . . . . . . 9 Awards Given, Milestones Met, and Future Plans Discussed at Maaco Conference in NC . . . . . . . . . . . . . . . . . . . . . . . . . . 42 Axalta Announces 2016 Custom Finishes Calendar Competition Winners . . . . . . . 54 Axalta Launches New Self-bonding Electrical Steel Coating . . . . . . . . . . . . 55 California Legislation to Thwart Unlicensed Dismantlers Signed Into Law . . . . . . . . 55 Car Crashes Into KY Body Shop . . . . . . . . 55 CarCareers.org Now Features a Job Board . 8 CARSTAR Opens Door to 500th Location . 15 CIC, I-CAR Continue to Work on Issues Related to Vehicle Scanning, Calibrations . 1 Clarence Ditlow, 72, Auto Safety Advocate, Passes . . . . . . . . . . . . . . . . . . . . . . . . 48 Collision Industry Veteran Mike Causey Wins in Fifth Attempt to Become NC Insurance Commissioner . . . . . . . . 14 Event Organizers Release Information on New NACE Automechanika . . . . . . . 45 Experimental Honda/Acura Crash Test Demonstrates Importance of Proper Repair . . . . . . . . . . . . . . . . . . . . . . . . . 21 GM Directs Body Shops to Scan for Preand Post-Repair DTCs . . . . . . . . . . . . . 46 Mopar Introduces Awareness Campaign on ‘Right to Request’ OE Collision Parts . . . 46 NFL Network Shifts Gears With New Reality Series “Tackle My Ride” . . . . . . 56 NHTSA Confirms 11th U.S. Fatality Tied to Rupture of Takata Air Bag Inflator . . . . . 46 OSHA Cites Ohio Vehicle Parts Manufacturer for Failing to Protect its Workers. . . . . . 10 PPG Introduces Upgraded Tint Guide Posters, Distributor’s Award, and Custom Builds Win Goodguys . . . . . . . 56 Self-Driving Car Accidents: Who Will Be Held Liable? . . . . . . . . . . . . . . . . . . . 4 Sherwin-Williams Unveils New Dynamic Clearcoat Offering Superior Appearance and Productivity. . . . . . . . . . . . . . . . . . 20 Snap-on to Acquire Car-O-Liner . . . . . . . . 53 Support CREF by Shopping on AmazonSmile . . . . . . . . . . . . . . . . . . . 54 WIN Scholarship Program Opens Applications for 2017 . . . . . . . . . . . . . 54 WIN® Opens 2017 MIW Nominations for May . . . . . . . . . . . . . . . . . . . . . . . . 48 You Charge How Much for Labor? Figure Out Your Costs First! . . . . . . . . . . . . . . . 1

North Texas law enforcement officer and Army veteran, U.S. Navy sailor and U.S. Army specialist.

“Caliber Collision has a long– standing tradition of hiring and supporting active military personnel and military veterans across the U.S. through a variety of philanthropic initiatives,” said Steve Grimshaw, Caliber Collision Chief Executive officer. “We are proud to partner with the Airpower Foundation and American Airlines to honor and celebrate first responders and all branches of our military, and in particular, our three Dallas heroes.

We hope these gifts of transportation will help restore them to the rhythm of their lives.”

The Salute to Heroes concert and Recycled Rides vehicle presentation were broadcast live by Microsoft to all U.S. Military bases across the country.

The three-day Sky Ball event, featured live music from top performers such as Tim McGraw, Terry Fator, and more.

“We appreciate and welcome Caliber Collision whose Recycled Rides program and commitment to military families is in perfect alignment with our mission to provide contingency funding and support to members and families of all branches of our military, veterans and wounded, ill, or injured service members,” said Jim Palmersheim, Senior Manager – Veterans Initiative for American Airlines.

By the end of 2016, Caliber Collision will have donated more than 130 vehicles, valued at approximately $1.3 million, through its Recycled Rides™ program, to families in need of reliable transportation.

Publisher & Editor: Jeremy Hayhurst General Manager: Barbara Davies Online Editor and Copywriter: Deana Cacus Contributing Writers: Tom Franklin, John Yoswick, Janet Chaney, Toby Chess, David Brown, Rich Evans, Ed Attanasio, Chasidy Sisk, David Luehr, Stacey Phillips, Victoria Antonelli Advertising Sales: Joe Momber, Sean Hartman, Bill Doyle, Norman Morano (800) 699-8251 Office Manager: Louise Tedesco Sales Assistant: Jessica Day Content/Social Media Specialist: Cass Heckel Art Director: Rodolfo Garcia Graphic Designer: Michelle Lucas

3M Automotive Aftermarket Division . . . . . . . . . . . . . . . . . 18-19 Audi South Austin . . . . . . . . . . . . . . 27 Audi Wholesale Parts Dealers . . . . 35 AutoNation Chevrolet . . . . . . . . . . . 42 AutoNation Chrysler-Dodge-JeepRam NRH . . . . . . . . . . . . . . . . . . 12 AutoNation Chrysler-Jeep-DodgeRam of North Phoenix. . . . . . . . . 20 Axalta Coating Systems . . . . . . . . . . 5 Bill Luke Chrysler-Dodge-Jeep-Ram 24 BMW Wholesale Parts Dealers . . . . 49 Bob Howard PDC . . . . . . . . . . . . . . 29 Car-Part.com . . . . . . . . . . . . . . . . . . 10 Certified Automotive Parts Association (CAPA). . . . . . . . . . . 33 Chevyland . . . . . . . . . . . . . . . . . . . . 22 Classic Auto Group. . . . . . . . . . . . . 41 Classic BMW . . . . . . . . . . . . . . . . . . 21 Classifieds. . . . . . . . . . . . . . . . . . . . 58 Dallas Dodge . . . . . . . . . . . . . . . . . 60 DJS Fabrications. . . . . . . . . . . . . . . 10 Don Carlton Auto Group . . . . . . . . . 38 Eco Repair Systems of North America, LLC . . . . . . . . . . 23 ECS Automotive Concepts . . . . . . . . 6 Equalizer Industries, Inc . . . . . . . . . 36 Finnegan Chrysler-Jeep-Dodge . . . . 2 Flatirons Subaru . . . . . . . . . . . . . . . 43 Ford Wholesale Parts Dealers . . . . 51 GM Wholesale Parts Dealers . . . . . 45 Herkules Equipment Corporation. . 28

Serving Texas, Oklahoma, Louisiana, New Mexico, Arkansas, Colorado, Arizona, Utah and adjacent metro areas. Autobody News is a monthly publication for the autobody industry. Permission to reproduce in any form the material published in Autobody News must be obtained in writing from the publisher. ©2016 Adamantine Media LLC. Autobody News Box 1516, Carlsbad, CA 92018; (800) 699-8251 (760) 603-3229 Fax www.autobodynews.com E-mail: news@autobodynews.com

Southwest

REGIONAL ARA President Attends Affiliate Chapter Events in TX. . . . . . . . . . . . . . . . . . . . . . 9 Axalta Coating Systems Hosts and Presents at Powder Coating Institute’s Workshop– Powder Coating 101: Basic Essentials . . 6 Axalta Coating Systems Opens Powder Coating Learning and Development Center . . . . . . . . . . . . . . . . . . . . . . . . . . 6 Gerber Collision Opens Locations in CO, LA . 9 Gladewater, TX, Police Acquire Classic Car for New Cruiser . . . . . . . . . . . . . . . 12 Lincoln Tech Helps Students Get on the Road to a Career in Collision Repair . . . 16 Local Law Enforcement Officer, Military Service Members Receive Surprise Vehicle Donations . . . . . . . . . . . . . . . . . 1 Robbery at Gonzales Auto Parts Store, Suspects Sought . . . . . . . . . . . . . . . . . . 8 Service King Opens 85th Texas Location With New Houston Repair Center . . . . . . 6

Surprise Vehicles

Indexof Advertisers

Contents

Continued from Cover

Honda-Acura Wholesale Parts Dealers. . . . . . . . . . . . . . . . . . 30-31 Hyundai Wholesale Parts Dealers. . 52 Kia Motors Wholesale Parts Dealers . . . . . . . . . . . . . . . . . . . . 47 Killer Tools & Equipment. . . . . . . . . . 7 Mazda Wholesale Parts Dealers . . . 55 Mercedes-Benz . . . . . . . . . . . . . . . . 25 Miracle System / Equipment Gateway, Inc. . . . . . . . . . . . . . . . 14 Mike Calvert Toyota. . . . . . . . . . . . . 44 Mitsubishi Wholesale Parts Dealers . . . . . . . . . . . . . . . . . . . . 46 MOPAR Wholesale Parts Dealers . . 39 Nissan Wholesale Parts Dealers. . . 57 North Freeway Hyundai . . . . . . . . . 40 Polyvance . . . . . . . . . . . . . . . . . . . . 26 Preval . . . . . . . . . . . . . . . . . . . . . . . 59 Ray Huffines Chevrolet . . . . . . . . . . 37 SATA Dan-Am Company . . . . . . . . 13 Shop-Pro Equipment. . . . . . . . . . . . 17 South Pointe Chrysler-Jeep-Dodge. . 8 Subaru of Little Rock . . . . . . . . . . . 40 Subaru Wholesale Parts Dealers . . 53 Toyota of Laredo . . . . . . . . . . . . . . . 32 Toyota Wholesale Parts Dealers . . . 48 U-POL US . . . . . . . . . . . . . . . . . . . . 15 Valspar Automotive . . . . . . . . . . . . . 11 Volkswagen Wholesale Parts Dealers . . . . . . . . . . . . . . . . . . . . 54 WyoTech . . . . . . . . . . . . . . . . . . . 9, 16 Young Chevrolet . . . . . . . . . . . . . . . 34

www.autobodynews.com | DECEMBER 2016 AUTOBODY NEWS 3

Self-Driving Car Accidents: Who Will Be Held Liable?

by Matthew C. Casey, Partner, Casey & Devoti

As I stated in my blog from earlier this month, self-driving cars are here.

[See url at bottom of article.]

In fact, the federal government is so sure autonomous cars will save lives they are pumping millions of dollars into a ‘Zero Deaths’ campaign.

Their goal is to eliminate traffic fatalities in 30 years. The irony is that since the launch of the ‘Zero Deaths’ campaign, traffic fatalities have actually increased—up 10.4% in the first half of 2016. Industry experts and the government are using these alarming statistics as even more of a reason to move full-speed ahead with fully autonomous cars.

But, the technology is still very much in the beta stage. As someone who fights for the rights of those injured by the negligence of others—the concept of self-driving cars and the developing technology leaves me with a multitude of questions.

The two biggest questions: #1 Who will be held liable when a car using the autonomous mode crashes? #2 How will automobile insurance coverage evolve with the changing technology?

First, the issue of who is liable in the event of crash of a car in ‘autopilot’ mode. Right now, most ‘self-driving’ cars are only semi-autonomous and thus come with major disclaimers stating the driver must be ready to take the wheel at any second. But, realistically if a person is not fully engaged in the act of driving—how much are they really paying attention?

Will they have enough time to react?

What if a driver claims he tried to override the autonomous mode and the technology wouldn’t allow him to take over?

Man vs. Machine.

These questions bring up another area of concern—insurance coverage and

Free

how will it evolve as the self-driving car technology evolves.

Right now, insurance is state-regulated. Each jurisdiction has its own set of rules and regulations for auto insurance, and so far, for self-driving cars. The federal government has yet to take a larger role. But, will this change in the future?

RAND Corporation, a nonprofit global policy think tank, has suggested a no-fault auto insurance system be implemented. Such a system might help prevent manufacturers from becoming overwhelmed by litigation. The industry and the government certainly don’t want product liability lawsuits to interfere with the development of the technology. The thought is a no-fault insurance system helps spread the burden of the cost of litigation related to crashes.

If there is a dispute over who is at fault—the driver or the technology (manufacturer), all parties involved will have to increasingly rely on ‘black-box’ data recorders to decipher what happened. This raises even more questions—Who controls the ‘blackbox’ data? How will it be preserved?

How forthcoming will a manufacturer be with the data when the technology fails?

Only time will tell how quickly self-driving cars actually become mainstream. One thing is certain right now—the more the concept and technology are examined from all sides, the more questions I have.

Matt Casey is a partner with Casey & Devoti, a St. Louis-based personal injury law firm. Matt handles a variety of personal injury cases, including automobile, truck and train accidents, medical malpractice, product and premises liability, elder care and sexual abuse, Workers’ Compensation, and wrongful death. Matt and his law partner, Matt Devoti, are also authorized speakers for EndDD.org’s ‘End Distracted Driving’ We thank Matt Casey and Casey and Devoti for reprint permission. See more at http://www.caseydevoti.com/

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4 DECEMBER 2016 AUTOBODY NEWS | www.autobodynews.com

HARMAN – Has It Been Acquired by a Tier-2 or a Consumer Electronics Supplier?

On November 14, Samsung announced plans to acquire HARMAN for $8 billion. The fundamental question that this news raises is how it is likely to affect the automotive industry as a whole.

Although Samsung has been making approaches as a direct partner to carmakers for many years, it has, to date, failed to make any traction beyond integration of its consumer electronics devices. On the face of it, HARMAN provides Samsung with a firm entry point to the automotive market and the ability to build stronger partnerships.

Lee Colman, Head of Connected Car at SBD, said, “HARMAN was among the first to identify the trend towards commoditized infotainment as well as the associated risks from which it has protected itself through a combination of innovation and acquisitions.

It is now uniquely positioned to offer a holistic proposition of hardware, software, services, analytics, firmware updates and even cybersecurity.”

As a result of this positioning, SBD’s research shows HARMAN having a significant market share. According to SBD’s USA Head Unit Tracker, HARMAN currently supplies 26 brands and 35% of models in the USA with advanced infotainment systems.

The impact of the acquisition on vehicle manufacturers and other sup-

pliers depends very much on whether Samsung has acquired HARMAN as a Tier-2 supplier moving up the automotive supply chain or as a consumer electronics player moving across into the automotive industry.

As a Tier-2 supplier, it can offer significant synergies in closely coupling its component-level hardware with HARMAN’s infotainment stack.

Although some vehicle manufacturers are cautious of giving away too much of the pie to a single supplier, the enhanced experience that Samsung/ HARMAN can now offer could be compelling.

As a consumer electronics player moving across to cars, the acquisition stands starkly against Apple and Google’s strategy of opting for a disruptive clean-slate approach. Although less ambitious than going it alone, Samsung’s proposition may yield more positive results in the short-term by enabling closer partnerships with vehicle manufacturers.

In SBD’s view, it is likely to be both—although in the short-term, it is more probable that Samsung will focus on the synergies of vertically integrating infotainment components and systems.

In the medium-term, watch out for further acquisitions by Samsung to complement HARMAN’s infotainment capabilities with sensor/autonomy capabilities from elsewhere.

Gerber Opens Second Location in Greenville, NC

Gerber has announced the opening of a second new collision repair center in Greenville, NC. The center

previously operated as Bland & Newsome Auto Body Repair and served the community for 38 years.

Greenville is located about 85 miles east of Raleigh, NC, and the new center is located in a busy retail corridor about four miles from the other Gerber Collision & Glass center in Greenville that opened on October 17th.

“This is a fast growing region, and when we saw the opportunity, we added a second location in Greenville,” said Tim O’Day, pres-

ident and COO of the Boyd Group’s U.S. operations. “This will enable us to better serve customers and insurance partners in North Carolina’s Tidewater region.”

The Boyd Group is continuously looking to add new collision repair locations to its existing network in Canada and the U.S. Interested collision repair center owners should contact Kim Allen, director of business development, at (847) 410-6003 or kim.allen@gerbercollision.com.

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www.autobodynews.com | DECEMBER 2016 AUTOBODY NEWS 5

Axalta Presents at Powder Coating Institute

Axalta Coating Systems shared coating expertise at the Powder Coating Institute’s (PCI) Powder Coating 101: Basic Essentials workshop held October 18-20, 2016, at Axalta’s powder manufacturing plant in Houston, Texas.

See also adjacent article.

The two-day workshop provided an introduction to powder coating and focused on the fundamentals of the powder coating process. The event featured expertled instruction on a variety of subjects including pretreatment, powder application, booth recovery systems and system loading, and offered a hands-on lab demonstration of powder coating equipment.

“We are happy to partner with PCI to offer opportunities to those interested in learning about powder coating,” said Michael Withers.

“As a coatings leader, we believe it is important to connect with our customers and share key insights to help contribute to their business success.”

For more information, visit www.axalta.us/powder.

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Axalta Coating Systems Opens Powder Coating Learning and Development Center

Axalta Coating Systems celebrated the Grand Opening of its first-in-the-industry Powder Coating Learning and Development Center on October 28, 2016. Situated adjacent to Axalta’s powder manufacturing headquarters in Houston, Texas, the facility serves Axalta’s customers as well as those interested in learning more about powder coatings or advancing their application skills. Classes are available in both English and Spanish.

The Learning and Development Center will attract thousands of powder coating professionals to the Houston area for single day and multi-day classes taught by industry experts.

Classes are designed to give students hands-on experience with the latest application techniques using advanced powder coating technology, including a Nordson Colormax II spray booth, a Gema batch booth and a 512-cubicfoot gas oven for curing. The center also features classrooms equipped with innovative seating pods to encourage and support collaboration and relationship building.

The Learning and Development Center opened to Axalta employees, customers and guests with a celebratory program that featured facility tours and guest speaker, Rick Dale,

Service King Opens 85th Texas Location With New Houston Repair Center

Service King Collision Repair Centers® has announced the opening of its 85th Texas location with a new repair center in southwest Houston.

The repair center is located at 13525 Alief Clodine Rd. within Houston’s rapidly-growing energy corridor. The organization now operates 22 repair centers in the market, with 306 locations in 23 states across the U.S. According to the company, all Service King Collision Repair Centers provide motorists with certified repairs, best-in-class workmanship and lifetime warranties honored at any location.

“The Service King family is thrilled to continue providing the Houston area with superior collision repair service,” said Justin Regan, Service King’s Houston Market vice president. “It is important to our team to continue providing our val-

ued customers and insurance partners with convenient options for high-quality, dependable service.

The Houston area has proved a great fit for Service King, and we’re confident this repair center will serve as a prudent step in our growth plans.”

The location boasts 13,500 square feet of production space, with the capacity to repair 150-175 vehicles per month. Service King, with home office operations in North Texas, first expanded its family of repair centers to the Houston area in 2008.

Service King is celebrating its 40th anniversary this year. For more information, visit www.serviceking .com.

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6 DECEMBER 2016 AUTOBODY NEWS | www.autobodynews.com

star of History Channel show American Restoration. Dale spoke on how the use of powder coatings contributes to the success of his restoration projects, as well as the need for this type of facility in the industry.

Michael Cash (l), Axalta President, Industrial Coatings, Michael Bollan (r) Business Director for Axalta’s North America powder business, and Rick Dale (c), star of History Channel show American Restoration, open the Powder Coating Learning & Development Center in Houston, TX. Credit: Axalta

Axalta also presented its inaugural Axalta Achievement Scholarship Award to Zhongzheng Cai, a Ph.D. student in the Chemistry program at the University of Houston. In partnership with Powder Coating Institute (PCI), a non-profit organization that strives to promote powder coating technology and its benefits within the

manufacturing, consumer and government sectors, the scholarship is offered on an annual basis to a deserving student pursuing studies in fields related to powder coating chemistry at a university in the United States.

“The Axalta Achievement Scholarship Award is a commitment to foster the development of the inquisitive minds of future technologists in our industry,” said Kevin Biller, Member, PCI Board of Directors and President, Powder Coating Research Group.

“Partnering with Axalta Coating Systems is a great way to engage students considering a career in powder coatings.”

“We are thrilled to open this dedicated powder coating learning and development center and to offer Axalta’s respected powder coating expertise to those who need it,” said Mike Cash, Axalta President of Industrial Coatings.

“We are also pleased to partner with industry leader, PCI to offer the Axalta Achievement Scholarship. This scholarship demonstrates our commitment to support the next generation of powder coating leaders.”

To learn more about Axalta’s Powder Coating Learning and Development Center visit www.axalta.us /powder/trainingcenter.

Everything needed to start repairing aluminum today!

www.autobodynews.com | DECEMBER 2016 AUTOBODY NEWS 7

Robbery at Gonzales Auto Parts Store, Suspects Sought

by Kevin Dupuy, WBRZ

Deputies in Ascension Parish are searching for a Baton Rouge man who robbed an Advance Auto Parts store in Gonzales on October 13.

According to the Ascension Parish Sheriff’s Office, the robbery happened at the Advanced Auto Parts on Highway 44 just before 9 p.m. Chief Deputy Bobby Webre said 38-yearold Derick Shelbia robbed the store at gunpoint and fled with an undisclosed amount of cash. Deputies were able to locate Shelbia on a nearby street, but he fled prompting a pursuit. Shelbia left his vehicle on S. Marchland Road and fled on foot.

Deputies supported by K-9 units and air support searched the area, but were unable to find him. Investigators say Shelbia has an extensive criminal history with numerous drug, burglary and robbery charges. He is wanted for armed robbery, aggravated flight from an officer and possession of a firearm by a convicted felon. Anyone with information is asked to contact the Ascension Parish Sheriff’s Office at 225-621-4636.

We thank WBRZ for reprint permission.

CarCareers.org Now Features a Job Board

Minnesota Careers in Automotive Repair and Service (MNCARS) has announced the addition of a job board to its website, www.carcareers.org. According to the organization, the purpose of the new feature is to facilitate connections between industry employers who have job openings with those seeking employment. The site will also reinforce MNCARS’ primary message: that there is a high demand for employees in the automotive service, parts, and collision repair industries, with a multitude of career paths available in a wide variety of employment settings. Those interested in posting available automotive-related jobs will receive introductory pricing of $25 for a 30-day listing. AASPMN members receive a $5 discount and should call the AASP-MN office to request the promo code. To post a job, visit https://jobs.carcareers .org/jobs. Job postings from the Automotive Career Network, which includes the Auto Care Association and Society of Collision Repair Specialists job boards as well as Indeed postings, will also appear on the job board.

For more information, contact Judell Anderson at (612) 623-1110 or judell@aaspmn.org.

8 DECEMBER 2016 AUTOBODY NEWS | www.autobodynews.com

Gerber Collision Opens Locations in CO, LA

Gerber Collision & Glass has announced the October 28 opening of a new collision repair center in Grand Junction, Colorado. The center previously operated as Taber Body Paint & Frame. Grand Junction is in western Colorado, with this center located in a high traffic area near both the In-

terstate 70 and U.S. Route 50 highways.

“We are very pleased to be adding this center, which has served the community for many years,” said Tim O’Day, president and COO of Gerber Collision & Glass.

“As this is our second location in Grand Junction, we now have additional capacity along with Ford Aluminum certification to better serve our customers and insurance partners.”

Gerber Collision & Glass also announced the November 1 opening of a new collision repair center on

Greenwell Springs Rd. in Baton Rouge, Louisiana. This center is about nine miles from the other Gerber Collision & Glass center in Baton Rouge and is in close proximity to the interstate highways 110, 12 and 10.

“We are very pleased to add this new location, which positions us well to serve the northern neighborhoods of the city,” O’Day said. “We look forward to expanding our services in Baton Rouge, introducing our high quality brand to new customers and better assisting our insurance partners.”

Gerber Collision & Glass is continuously looking to add new collision repair locations to its existing network in Canada and the U.S. Interested collision repair center owners are asked to contact Kim Allen at kim.allen@gerbercollision .com for more information.

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ARA President Attends Affiliate Chapter Events in TX

Although Mike Swift’s term as President of the Automotive Recycling Association (ARA) is drawing to a close, Swift is still actively supporting the organization’s affiliate chapters by attending events across the country where he shares information about ARA’s current initiatives and activities.

On September 30 and October 1, Swift attended the 2016 Conference and Tradeshow held by the Texas Automotive Recyclers Association (TARA) in Kemah, TX. Swift noted, “The event was very well attended by both recyclers and vendors, including Hollander, James Environmental, PartsTrader, CarPart and EZ Route. Featured speaker Joe Wright of Dorman Products spoke about hybrid batteries and also noted that the company has instituted Dorman University, a free online program that provides educational videos on all of their product lines.”

The event’s keynote speaker was Jay Novacek, a three-time Super Bowl tight end for the Dallas Cowboys. Novacek’s speech focused on how personal attitudes help in the workplace.

Swift stated, “Novacek spoke about never giving up, even when you are smaller or slower—you have to work hard and educate yourself to make sure

you do a better job at work and in your life as a whole.”

While at TARA’s Conference, Swift spoke to association members about ARA’s activities in Washington, DC, as it pertains to the introduction of HR5967 and the Takata airbag situation.

He also encouraged TARA members to take advantage of all the benefits ARA offers.

On October 8, Swift traveled to Reedsberg, WI, for the Annual Meeting of the Concerned Auto Recyclers (CARS) of Wisconsin. Guest speaker Dan Donegal of Motor Service and Machine discussed today’s modern engines, how to identify defects, and why they fail. According to Swift, “He also talked about ensuring recyclers are selling on the internet, how important it is, and how he grew his business on eBay.” While in WI, Swift participated in a panel discussion on regulations and legislation impacting the automotive recycling industry. He also spoke to attendees about HR5967, the Takata airbag situation, and ARA’s member benefits.

On Friday, October 28, Swift’s term as ARA President came to an end as he passed the gavel to RD Hopper of Jacksonville, AR, the organization’s new President.

ASA-Midwest Thanks for Attending Leadership Summit, Welcomes New Director of Membership

THANK YOU to your volunteer ASAMidwest affiliate and chapter officers who joined us October 7–9 at Lake of the Ozarks for the 2016 Leadership Summit. Leaders gathered together for the weekend to talk about the future of ASA-Midwest and how we can better serve our membership and industry.

The group worked hard and enjoyed a pirate sunset cruise David Green on the lake. Look forward to great things ahead for ASAMidwest!

ASA-MW is excited to introduce our newest team member, David Green. As Director of Membership, David will be focused on growing membership, kicking off new chapters,

meeting with members and helping to implement new benefit programs.

David may have a familiar face, as he has worked with ALLDATA and DrivenBrands in the past. He has already hit the ground running with ASA-Midwest. If you know of a shop in your area that would be a great addition to ASA, please contact David at (816) 550-5736 or david@asa-midwest.org.

Your leading source for SOUTHWESTERN Collision Repair News! southwestern.autobodynews.com

www.autobodynews.com | DECEMBER 2016 AUTOBODY NEWS 9

OSHA Cites Ohio Vehicle Parts Manufacturer for Failing to Protect its Workers from Machine Hazards

The absence of adequate machine safeguards led to an amputation and other machine-related injuries at a Mansfield manufacturer of parts used by automobile, motorcycle and appliance brands. One of these injuries involved a 22-year-old temporary employee who suffered the partial amputation of two fingers on his left hand on his first day of work.

On October 21, 2016, the U.S. Department of Labor’s Occupational Safety and Health Administration proposed penalties of $536,249 to Milark Industries Inc. for three willful egregious, one willful, and three serious violations of safety standards stemming from multiple investigations of injuries as well as complaints received alleging unsafe working conditions.

The agency has placed Milark in its Severe Violator Enforcement Program.

“Milark Industries continues to create an environment where employees are allowed to bypass machine safety procedures and are threatened to be disciplined if they don’t meet the production quotas. By doing so, the company is creating an unacceptable culture of risk and get-

ting people hurt on the job,” said Kim Nelson, OSHA’s area director in Toledo.

In May 2016, OSHA opened a complaint investigation at the company. A review of injury logs revealed that an employee received a laceration injury on April 22, 2016.

OSHA’s May and June investigations cite the company for hazards at both its Baird Parkway and Rupp Road facilities in Mansfield. OSHA found the company: ● Failed to lock-out robotic welding cells and tube bender. ● Bypassed safety interlocks in order to maintain the production rate. ● Bypassed safety devices while conducting maintenance activities. ● Failed to train workers in procedures to prevent unintentional machinery operation during service and maintenance, a process known as lockout/tagout.

10 DECEMBER 2016 AUTOBODY NEWS | www.autobodynews.com

Milark has been the subject of other recent OSHA inspection activity.

In September 2015, a 20-year-old worker suffered a serious injury and in July 2015, a machine amputated three fingers and part of a fourth from the right hand of a 19-year-old worker.

The company contested OSHA citations issued in both those cases. A December 2016 court date has been set before the Occupational Safety and Health Review Commission. In all, OSHA has inspected the company 10 times since 2007.

The company’s worker’s compensation carrier is Ohio Bureau of Workers Compensation.

Based in Mansfield, Milark Industries is a privately-owned company, employing over 150 workers, and specializing in metal stampings, tube bending, welded parts and subassemblies. The company has 15 business days from receipt of its citations and penalties to comply, request an informal conference with OSHA’s area director, or contest the findings before the independent Occupational Safety and Health Review Commission.

Source: OSHA

3M and CREF 2nd Annual Hire Our Heroes Fundraiser

In partnership with the 3M Automotive Aftermarket Division (AAD), the Collision Repair Education Foundation (CREF) has announced it has donated more than $750,000 since 2013 to be used toward scholarships and tool grants for more than 210 military veterans and their families through the 3M Hire Our Heroes program. In 2017, 3M AAD and CREF will mark the fifth year of the program, and both organizations will be facilitating the second annual 3M Hire Our Heroes Calendar for 2017.

With a $200 donation to CREF, designated to the 3M Hire Our Heroes fund, shops will not only be giving to a worthy cause, they will also receive the commemorative calendar, which contains approximately $1,700 worth of monthly deals on 3M products. This year when a shop participates in all 12 months of promotional offers, they will qualify to receive a sample of new products introduced by 3M AAD in 2018. Additionally, the first 500 people to make the $200 donation will also receive a Hire Our Heroes replica hood designed by automotive designer Chip Foose. Visit http://3mcollision .com/hire-our-heroes.

www.autobodynews.com | DECEMBER 2016 AUTOBODY NEWS 11

Gladewater, TX, Police Acquire Classic Car for New Cruiser vate donors stepped up with offers of support, giving the department some cash flow, about $11,000, to do a little Gladewater Police Chief Robert Vine shopping. is among millions of classic car en“We wanted something from the thusiasts who dream of restoring an ‘40s or ‘50s,” Vine said. “We started old ride to its former glory. looking on line and saw a possibilHe knows many vintage vehicles ity—it was out of Missouri and the are worth preserving, as they are well owner only drove it occasionally.” designed and carefully crafted with On the police radar: a reasonably old school techniques and pride. priced, four-door, mostly original So when the idea dawned that 1951 Chevy Deluxe … a monster of a perhaps an old car could be repurposed car that offered an elegant style and to represent the department in public, top shelf comfort. the chief’s mental wheels started spinIt featured smooth lines, a prisning. tine interior, a great engine and a solid Was it possible to transform an body adorned with gleaming chrome. antique into a fully functioning patrol The exterior needed attention, but unit? it was primarily cosmetic.

“It had to be functional,” Vine Apparently, there was instant attraction.

A deal was struck and the rest, as they say, is history.

“It was exactly what we had been wanting,” the chief said.

“It’s a great car. You just don’t find them in this condition every day.”

Acquiring the unit was the first of many steps expected to unfold over the next few months.

The car, dubbed Unit 53, Instructor Joel Laws Jr., left, talks with Gladewater Police has a new station to call home, Capt. Michael Kirkwood and Chief Robert Vine outside but it still needs work. the auto body shop Wednesday at Kilgore College. Over the next several months, Laws’ auto body students will be Police envision the faded preparing and painting an 1951 Chevrolet Deluxe acquired gray-green former family car by the GPD, converting the vehicle into a period police transformed into a spiffy, cruiser. Credit: Andrew D. Brosig/Tyler Morning Telegraph black and white, old school said. “Our goal was, for one Saturday squad car, but that type of work can be a month, to have it downtown. We also expensive. wanted to have it in parades and at speKilgore College auto body incial events in our community.” structor Joel Laws admits he jumped at the opportunity to volunteer his services.

Cops Go Shopping The police department’s journey from He’s a veteran paint and body exbrainstorming to buying could be de- pert, who recognizes the benefit of scribed as both simple and complex. giving his students real world experiIf a suitable retro ride could be ence. And in this case, the fruits of located, it needed to offer more than their free labor will become a piece of just a pretty grill.

Gladewater’s history, to be enjoyed for Police hoped to find a car for generations to come. downtown security and a fun conver“It’s in great condition,” Laws sation starter between cops and curious said. “You’re not going to find an origminds. inal car any better than this one. This is But no tax dollars could be harmed a great project for our students.” in the process.

Police Capt. Michael Kirkwood Police started talking about the volunteered for transport duty, driving idea, and found that many people liked the cruiser—windows rolled down— the idea of combining old and new. from Gladewater to Kilgore without Gladewater is, after all, the an- issue. tique capital of East Texas.

He gives the experience two thumbs McKaig Chevrolet Buick and pri- up.

by Jacque Hilburn-Simmons, Tyler Paper

12 DECEMBER 2016 AUTOBODY NEWS | www.autobodynews.com

“It floats,” he said. “I’d never driven anything that old, but I really liked it. It’s just a big tank, but it runs and drives really smooth.”

Kilgore auto body student Ethan McKamie, a resident of Gladewater,

say, ‘Hey, I worked on that,’” McKamie said. “I like the idea of working on a vehicle to help people out.”

Student Nick Flippo agreed, adding, “I think it’s a gorgeous car. My uncle owned one, so I’ve seen them, but not a lot of people have them.”

Laws, the instructor, said his students are to spend the next several weeks dismantling, cleaning, repairing, painting and reassembling the car.

Components that cannot be salvaged will be replaced, while others – such as radios and siren will be added.

Police already found a bubble strobe light, still in the Police Chief Robert Vine poses with a 1951 Chevrolet box, to mount on the hood.

Deluxe in late July at a city warehouse in Gladewater. The car is currently in the hands of students in the auto body Authorities hope to raise program at Kilgore College being restored to resemble a about $1,500 more to cover period police patrol vehicle for the Gladewater department. incidental costs associated Credit: Andrew D. Brosig/Tyler Morning Telegraph with bringing the car into service. To learn more, contact the is among those assisting with the car’s transformation. He and others appear department at 903-845-2166.

“I think this is something our comeager to explore the rolling piece of munity will be proud to have on dishistory.

“It feels pretty good to help be- play,” Vine said. “Gladewater is known for our antiques.” cause I get to see it around town and

www.autobodynews.com | DECEMBER 2016 AUTOBODY NEWS 13

Collision Industry Veteran Mike Causey Wins in Fifth Attempt to Become NC Insurance Commissioner represented North Carolina-based, but now-defunct, Independent Auto Body NC Insurance Commissioner chalAssociation. lenger Mike Causey has prevailed in Causey, a retired insurance agent, his contest against Democratic incumlobbyist and former Autobody News bent Wayne Goodwin. Goodwin was columnist, has been a five-time candidate for the office.

As recently as July he spoke at the North Carolina Association of Collision and Auto Repair (NCACAR) meeting in Charlotte, NC. (Search Autobodynews.com and autobody news.com/index.php/mike-causey .html for more.)

North Carolina is the only state in the country that still has a Rate Bureau a vestige of days gone by when Mike Causey (r) with local Sheriff Donnie Harrison government control “stifled free enseeking his third term as NC Insurance terprise in the insurance industry,” acCommissioner. Causey ran on a platcording to Causey. He has said the form of modernizing the insurance inconsumer suffers in this system as they dustry and making the system more pay more for bad drivers and prop up competitive. an outdated process.

Most significantly for collision reCausey spent 25 years in the inpairers, he has extensive experience in surance industry and first ran for comthe industry and is widely known as a missioner in 2000, working with body pro-shop advocate. Causey’s familiarand auto glass shops during the camity with collision repair issues and inpaign on what at the time were “huge surer policies has come from exposure issues.” The commissioner regulates to both repairers and insurers, having the insurance industry and also serves

by Autobody News Staff

14 DECEMBER 2016 AUTOBODY NEWS | www.autobodynews.com

as the state fire marshal.

Causey also focused on consumer complaints and frustrations saying insurance leadership needs to be more responsive and more transparent in the way consumer insurance claims are handled. “We need better customer service and having real people answering phones in government offices is the best way to serve taxpayers.”

Causey called for overhauling the state’s insurance system to attract companies offering new products and discounts not available in North Carolina.

Goodwin defended the status quo, citing the state’s low auto insurance rates and his office’s track record of recover-

ing money from insurers that overcharged or misled consumers.

Billy Walkowiak, owner of Belmont, NC-based Collision Safety Consultants, said to an industry media source that Causey’s experience as a lobbyist for state auto glass and auto body associations will make him more effective given the familiarity with collision repair issues.

Causey had a stronger grasp of not only collision consumer issues— including what carriers were “refusing to do to assist consumers”—but health care consumer issues as well, Walkowiak said.

“Mike Causey will be a huge asset to the collision industry and the consumers that were being taken advantage of,” he added.

K&M Collision general manager Michael Bradshaw, who hosted Causey at the summer NCACAR meeting, also noted Causey’s familiarity with shop issues. When collision repairers traditionally go to an insurance commissioner or attorney general, “they’re spending a great deal

of time educating them,” Bradshaw said.

“He knows as much as most of us,” he said of Causey, and repairers wouldn’t encounter “skepticism” that the practices they describe are actually happening.

He was approached by the North Carolina Glass Association and the Independent Auto Body Association to become a lobbyist, Causey said. He accepted, playing a major role in the state’s shop choice legislation and regularly contributing to trade publications for years.

Unfortunately, “the same problems still exist,” he said, 16 years later. In fact, despite the antisteering law, “the problem’s a whole lot worse today.”

Mike Causey Campaigning

He said “the control the insurance companies exert” seems to be worse, not just with shop selection but also with parts and repair decisions themselves.

CARSTAR Opens Door to 500th Location CARSTAR recently celebrated the opening of its 500th store. The milestone was reached with the conversion of two Cincinnati centers owned by multi-shop owner Kevin Rains. Formerly known as Precision Body and Frame and Center City Collision, the auto body shops have rebranded to CARSTAR West Chester and CARSTAR Center City respectively.

According to the company, the brand is on pace to reach its goal of doubling its total unit count to 1,000

over the next four to five years.

“Seeing CARSTAR hit the 500 shop milestone is a testament of the exceptional support we are able to offer our franchisees,” said president of CARSTAR Michael Macaluso. “After joining our parent company Driven Brands last year, CARSTAR shop owners have been empowered with more resources needed to grow their business. Our outstanding franchisees play a major role in propelling the brand as

said.

“They just have too much control over the repair process,” Causey said. Insurers should pay the bill and let the shops perform repairs, he said.

Causey said that he was a “fan of OEM parts” and expressed support in the idea of OEM repair procedures.

Causey also said that smaller and medium-sized shops hadn’t gotten the attention they deserve.

“I will make that a priority in the Mike Causey administration,” he

Asked about the new trend of OEM certifications—which includes OEMs recommending shops they feel

we continue to grow. By adding successful, business-minded owners like Kevin Rains to our brand, CARSTAR will continue to be a powerhouse in the paint and collision segment.”

Rains entered the auto aftermarket industry as an independent shop owner in 2003 when he purchased Center City Collision in Cincinnati, and again in 2015 when he acquired Precision Frame and Body in West Chester, OH. Rains observed massive

are best equipped to repair their customers’ vehicles—and if that deserves similar antisteering protection, Causey said, “I’ve not seen that end of it being a problem.”

“Safety should be the primary factor,” he said.

He was also open to the idea of licensing techs or auto body shops, an idea floated during the 2015 legislative session.

“I’m not a big fan of overregulation,” Causey said. However, he said “we do need to have some oversight.”

“We certainly don’t want the shops out there repairing substandard, [for cost reasons instead of] for safety’s sake,” he said. consolidation taking place in the paint and collision industry, which led to his exploration of joining a national brand.

According to the company, CARSTAR was able to offer support to help accelerate growth plans, and he ultimately rebranded due to CARSTAR’s exceptional purchasing power, sophisticated operations platform and relationships with leading insurance carriers and vendors.

Visit www.CARSTAR.com.

www.autobodynews.com | DECEMBER 2016 AUTOBODY NEWS 15

Lincoln Tech Helps Students Get on the Road to a Career in Collision Repair

by Stacey Phillips

More than 35,000 collision repair jobs will be available across the nation over the next seven years, according to the U.S. Department of Labor’s Bureau of Labor Statistics. Randy Bobzien, au-

tomotive product manager at Lincoln Tech, said that to help meet this demand the school is assisting students build career skills while working with employers to find the best candidates for their body shops.

“One of the biggest challenges facing many employers is finding ways to overcome the skills gap—the gap between the skills they need in their workforce and the abilities of job applicants,” said Bobzien.

“We want to educate employers and students alike that with the right training, that skills gap can be overcome.”

Lincoln Tech began offering collision repair and refinishing training at its Nashville, TN, campus in 1940. The technical school has grown over the years and a collision repair program is now available at five of its 29 campuses across the United States. In addition to the Tennessee location, the collision repair

program is offered in Denver, Colorado; East Windsor, Connecticut; Indianapolis, Indiana; and Melrose Park, Illinois.

Lincoln Tech’s curriculum is based on I-CAR standards and students are taught by ASE-certified instructors. The

diploma program takes approximately one year to complete but varies by schedule and curriculum. It includes hands-on training using diagnostic equipment, estimating costs, straightening frames and refinishing paint jobs and students have the opportunity to learn a wide variety of skills including dent repair, airbrushing, welding and feather edging.

Bobzien said the various campuses work closely with body shops to best determine their hiring needs.

He said this benefits students and managers alike. “Our students receive professional development and ‘soft skills’ training such as communication and time management, while they’re building hands-on collision repair skills,” said Bobzien. “Employers know Lincoln Tech grads are real professionals and will be valuable additions to their workforce.”

His advice to body shops considering hiring students is to look for those who have trained at schools with a

proven track record and with the right certifications.

Students at the technical school also have the opportunity to put their artistic skills to use rebuilding andthen refinishing vehicles.

For example, to celebrate the release of Star Wars: The Force Awakens in December 2015, collision repair students at the Melrose Park campus recreated a galaxy far, far away on the hood of a refurbished 1995 Pontiac Grand Am. Meanwhile, at the East Windsor campus, students rebuilt two damaged cars and turned them into two superhero tributes-on-wheels--Batman and Superman.

“Today’s collision repair field is finding a broader appeal with people who are into art and design as much as they are into cars and auto body work,” said Bobzien. “We’ve also seen increasing interest among female

16 DECEMBER 2016 AUTOBODY NEWS | www.autobodynews.com

students for training in this field.”

Currently, there are 469 students enrolled for collision repair training around the country; 415 graduated last year.

coln Tech Collision Repair and Refinishing program,” he said. “The program gave me the fundamentals and the training to go into the business and be successful from the very

Tommy Curtis, a former student of the technical college in 198485, has taught at Lincoln Tech in Nashville since 1990. “As a young adult I could not have made a better career choice than attending the Lin-

first day. Looking back over my career for the past 35 years, everything positive in my profession started with Lincoln Tech.”

Curtis is one of the many instrucSee Lincoln Tech, Page 45

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Sherwin-Williams Unveils New Dynamic Clearcoat Offering Superior Appearance and Productivity

by Stacey Phillips

Celebrating its 150th anniversary, Sherwin-Williams Automotive Finishes recognized its past achievements and looked toward the future during the 2016 SEMA trade show. This included the unveiling of a NEW category for the refinish industry: Dynamic Clearcoat, CC200.

Bryan Draga, Global Director of Marketing, said the product is a new category among premium clearcoats providing a “speed glamour finish” that offers superior appearance in half the time of a typical glamour clearcoat.

It was designed to provide consistent, premium results across a wide range of repair sizes and environments.

“New Dynamic Clearcoat offers the ultimate in gloss for high-end refinishing while maintaining shop productivity,” said Draga “With its excellent application properties, this versatile clearcoat is the perfect fit for the majority of collision repair work, providing simplified decision-making and consistent performance.”

The product was developed over the last three years at the company’s

Warrenville Heights facility in Ohio, where the Sherwin-Williams’ Automotive Refinish headquarters is based.

Draga said an internally-developed

resin was specifically created to help the product cure quickly at lower bake temperatures while providing a high gloss finish.

To ensure the Dynamic Clearcoat exceeds customer’s expectations, it was thoroughly tested in shops across the country from Arizona to Massachusetts, including Mayfield Collision

20 DECEMBER 2016 AUTOBODY NEWS | www.autobodynews.com

Centers in Ohio and Gullo Ford and Toyota in Texas.

“After our paint technicians sprayed this new Dynamic Clearcoat from Sherwin-Williams on dozens and dozens of customer’s vehicles at both of our high volume/high production shops, they all instantly became raving fans,” said Tom Griffin, president of Mayfield Collision Centers.

Griffin said it’s the best of all worlds. “For the first time, you don’t have to sacrifice quality for speed.

Plus, what you see when you’re spraying it, is what you get when it dries.”

He said another benefit is that it is a very forgiving product (hard to run/sag). “The bottom-line is: it works and it’s great…” said Griffin.

“We tested the new Dynamic Clearcoat from Sherwin-Williams and my people loved it,” said Billy Coleman, body shop manager at Gullo Ford in Conroe, Texas. “It has a nice combination of the great clears the company offers now; this Dynamic Clearcoat provides the speed that we need, and final finish our customers always expect. Plus, it cuts my bake time in half.

With collision repair shops under

pressure for increased productivity, Draga said the new premium clearcoat provides multiple benefits including a quicker application time, energy savings from low temperature and short bake options, shorter reassembly time and less buffing required.

“We wanted to create a product that was really user-friendly across a large range of repair sizes, skill sets and environments so you can get a good consistent result,” said Draga.

He added that the clearcoat can be utilized for 90 percent of all jobs so shops can streamline the number of clearcoats and hardeners they carry, simplifying decision-making for the painter and reducing working capital for the owner.

The new product was introduced at the Sherwin-Williams’ booth during the SEMA show, where the paint brand featured examples of its innovative products sold through more than 190 company-owned stores. It also showcased two unique Ford vehicles, which were entered in the SEMA 2016 Battle of the Builders: a 1965 Mustang Fastback and a 1934 Ford Pickup. Both were finished with the Ultra 7000 re-

finish system and the new Dynamic Clearcoat.

The Mustang, being considered for Muscle Machine of the Year in 2017, features the first Roush Yatesbuilt NASCAR engine in a street car, and produces 850 horsepower (hp) at 9000 rpm. The Ford Pickup, a hot rod with sports car driving characteristics, is powered by a 620 hp LSX454 and has a custom-built frame, bed, hood and lower half of the cab built from scratch.

The company also offers training and consulting services for the collision repair industry. “SherwinWilliams Automotive Finishes understands that it takes ‘more than just great paint’ to maximize the potential and profitability of any collision repair shop,” said Draga. “That’s why the brand works with owners to help increase revenue through a variety of training and onsite consulting services to help accelerate their business.”

These include the EcoLean workshop series, shop impact assessments, Collision Repair Design Services, managed collision repair training, and Vision 20-Groups.

For more information, visit www .sherwin-automtive.com/contact-us/

Experimental Honda/Acura Crash Test Demonstrates Importance of Proper Repair

by Stacey Phillips

Body shops across the country learned during a recent SEMA presentation the importance of always following Honda and Acura recommended repair procedures. Steve Osborne, assistant vice president of American Honda Parts, Service & Technical Division, shared highlights of a proper repair during his SCRS seminar: “Lessons from Beyond the Repair.”

“A safe and proper vehicle repair after an accident is of critical importance to American Honda and to the SCRS,” said Osborne. “It’s so important to us that the car be repaired properly, we give away the information absolutely free.”

He said that some body shops think they don’t need to repair vehicles the way Honda/Acura specifies. In response, the car manufacturer set out to see what could happen if the OEM’s repair procedures aren’t followed.

In 2015, they learned of a 2014 Acura MDX car that was improperly repaired in Southern California. The passenger’s door stiffener ring was sectioned and the door ring was installed

the vehicle looked great after being repaired, they wanted to find out how it would perform if it were in an accident.

A small overlap crash test was conducted according to IIHS (Insurance Institute for Highway Safety) specifications at 40 miles per hour. Osborne said the result was a body structural collapse that caused an inoperable driver’s door, intrusion in the driver’s cabin, and a broken dashboard support beam.

Many of the improper MAG plug welds also failed during the crash test, although the factory spot welds remained intact. “Had a person been in this car, they would have been injured severely,” said Osborne.

He said the crash test Steve Osborne, assistant vice president of American helped demonstrate the imHonda Parts, Service & Technical Division portance of always following disassembled it and examined it thorthe body repair manual procedures for oughly. Then they took a brand new proper collision repairs. He encourMDX and replicated the poor repairs, aged shops to access the free informawhich included using MAG welding tion provided and share it with others rather than the recommended spot in the industry. The website is www welding. Osborne said that although .techinfo.honda.com. with MAG welding rather than spot welding, which should have been done according to the OEM’s recommended repair procedures.

Osborne said that Honda did not want the car on the road. The company brought it into American Honda,

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recalibration. It also indicates whether a scan tool, aiming targets or other special tools are needed for calibration. do you do as a repairer? That’s a tricky “We’ve spent thousands of hours question.” on this search tool to save you time Another scenario Rozint raised: during the damage analysis process,” What if a diagnostic trouble code isn’t Bartanen said. The guide is available to found in a pre-repair scan, but only in subscribers of I-CAR’s “Repairability the post-repair scan?

Technical Support” portal (https://rts.i“Did I create that from car.com/). the repair, or is that related to The CIC meeting in Las the loss?” Rozint asked rhetorVegas also marked the end of ically.

California shop owner Randy He said there are comStabler’s 2-year term as chairmittee members who say the man of the conference. Starecent automaker statements bler said just as the vehicle on pre- and post-repair scans modifications displayed at mandate such scans on every Jack Rozint, Vice SEMA often become feaPresident of Sales repaired vehicle. Others, he tures on future vehicle mod& Service, Repair said, believe such decisions els, he sees CIC as often an for Auto Physical need to be made more on a Damage Business “incubator” for ideas and soUnit, Mitchell vehicle-by-vehicle basis. lutions adopted within the inInternational, Inc. “There are people on the dustry. and CIC Committee calls who have said, ‘If it’s To that end, he asked CIC Chair true, you need to scan every participants in Las Vegas to use vehicle 1996 or newer, and we haven’t the “open mic” portion of the meeting to scanned 90 percent of the vehicles share topics and ideas they’d like to see we’ve repaired [over the last 18 years]; CIC address in the next chairman’s two have we been repairing cars incorrectly years. since 1996?” Rozint said. “That’s two New Jersey shop owner Joe Luends of the spectrum, and I know the anbrano said he remembers starting to atswer may be somewhere in the middle, tend CIC decades ago because he saw but there is a very valid dis“hope” at those meetings. cussion about when is a scan “Hope that we could get necessary, and I think we need together and resolve many of to do more work on that.” these issues,” Lubrano said.

An I-CAR representaHe said that too often, howtive at the CIC meeting ever, the meetings have depointed out that his organizavolved to a “waste of time” tion has recently developed because “nothing gets accomJoe Lubrano, NJ industry-vetted definitions of plished.” shop owner “pre-scan,” “post-scan” and “Change has to be made “post-repair calibration.” Jason Baras part of the discussion,” Lubrano tanen also said I-CAR has created a said. “If you don’t agree to change, vehicle-by-vehicle guide to help shops nothing is going to change.” determine what driver assistance sysHe suggested that eliminating tems may need to be calibrated fol- rekeying of estimates, which would lowing repairs. Bartanen said that by make things better for shops, is a topic the end of the year, the guide will CIC might want to revisit. Solutions cover all 2016 vehicles, and I-CAR for this exist, he said, but aren’t always will then begin adding 2017 vehicles making it down to the street level field and “hopefully go back on 2015 and adjusters.

2014 models.”

Missouri shop owner Brett BaiThe guide is not VIN-specific, but ley said he sees a need for the industry instead shows the names and locations to reach consensus on “recommended” of all cameras and sensors that are opOEM repair procedures. tions on each make and model to assist “For some reason in our industry, shops in looking for the systems on a we take that term ‘recommended’ and particular vehicle in their shop, as well spin it in 17 different directions,” Baias to more quickly find OEM calibraley said. “If we have open-heart surtion documentation. gery and the surgeon recommends that The guide also indicates what we go to some sort of physical traintypes of events – such as glass removal ing, we’re probably going to be there. or replacement – result in the need for At the same time, if an OEM recomContinued from Cover

Vehicle Scanning

22 DECEMBER 2016 AUTOBODY NEWS | www.autobodynews.com

mends that we put a frame rail in a certain place, as an industry we need to adopt that and make sure it happens.

Bailey also said the industry is sometimes overly focused on “key performance indicators” as a management tool.

“They may be a target or a goal, but we need to remember the No. 1 goal is to put that car back safely,” Bailey said. “As an industry, I think we all can point to instances where, because of speed or cost, there’s some bad things taking place. As an industry, we need to clean that up.”

Scott Biggs of Assured Performance said controversy and opposing viewpoints have not seemed as welcome at CIC in recent years.

“The truth is, we should embrace that,” Biggs said. “If there are major topics of interest to the industry, they should be aired out here and not controlled or manipulated. Having a place where people can come and argue and discuss and express their concerns should be exactly what we’re here for.

I think the more we do that, the more relevant CIC is. What we discover in this room is what other people feel.

Not what our camp feels, but what the other camp feels. Then you start think-

ing: ‘If we did something slightly different, it wouldn’t be so painful for them or it will be more acceptable to them.’ Hearing the way others feel about something allows us to make a better mousetrap.”

Another long-time CIC attendee suggested there be some follow-up on proposed resolutions to industry issues that have been developed by CIC committees but have not been acted upon.

He noted that at CIC in Las Vegas exactly 10 years ago, for example, a CIC committee suggested that if refinish labor times on repaired panels are adjusted, the estimate should also show the original labor time to allow someone receiving that estimate to know not just that the time was changed but also the magnitude of that change. All three estimating system providers at the 2006 meeting acknowledged the request, but the change was never made, so it could be something CIC could revisit.

CIC in November launched a survey allowing anyone to submit issues they would like CIC to address next year. The conference’s biennial planning meeting will take place January 12 in Palm Springs, Calif.

www.autobodynews.com C

www.autobodynews.com | DECEMBER 2016 AUTOBODY NEWS 23

My SEMA

Ed Attanasio is an automotive journalist based in San Francisco, California. He can be reached at era39@aol.com.

Taking Personal Responsibility and Listening with Intent Will Help Your Business Grow with Stacey Phillips

In a large meeting room filled to capacity during the recent SEMA show, Mike Jones asked attendees to “listen with the intent of being influenced.”

During his two-hour seminar, the human behavior expert and president of Discover Leadership Training talked about how to better understand yourself, which will in turn help you better understand others. This will not only lead to better relationships personally, it will help you create and manage teams and become more successful and profitable in your business.

“You don’t lack anything in this present moment to have the highest performing team in the industry— wherever you are right now,” said Jones.

Honored for his past work by both President Bush and President Clinton, the author, keynote speaker and master trainer has worked extensively with small- to medium-sized business owners and their teams for the past 30 years.

He told his audience that if they only remember one concept when they leave his presentation, walk away knowing that small steps lead to small wins. “It’s transformative,” said Jones.

community.

“As long as I’m besting my best, then there is no point of reference to anything outside of me,” said Jones. “I can now get on a journey where I’m in a state of growing every day of my life.”

5 Tips on growth

Mike Jones

1) Vulnerability is not synonymous with weakness “If you really want to grow and learn and if you want to expand your personal capacity, you have to learn how to allow yourself to get vulnerable,” said Jones. “That’s when real courage shows up.” Rather than being considered a weakness, being vulnerable means getting out of your comfort zone. If you want to experience real courage in your life, Jones recommended getting out of that comfort zone and allowing yourself to experience vulnerability.

2) Courage is not absence of fear Jones said that courage is acknowledging fear, focusing on your outcome, and doing it anyway, recognizing that the worst thing that could happen is that you could fail. “This is critical if you plan to become a game changer,” said Jones. “If you risk nothing you are risking everything!”

3) Your perspective By four years old, Jones said that over 45 percent of a person’s belief system is in place, which is the lens that you view the world through. From Mike Jones, president of Discover Leadership Training, 4 to 18 years old, over 99 perduring SEMA 2016 cent of your belief system is An alumni of Northwestern Uniin place. This includes all of the things versity’s Executive Leadership Proyou learned from another human gram, Jones said a study conducted at being and all of your experiences. the school found that the average “My perspective, or ‘my truth,’ by human being only realizes about 10 the time I’m 18 years old is what I’m percent of their full potential over the actuating on in every relationship I course of a lifetime. have,” said Jones. “As long as we are Throughout his career, Jones has managing our relationships as if our worked with students teaching them truth is the truth, there is conflict in the how to have an internal barometer and relationship.” He said there is no good ‘best their best.’ He said this same or bad, right or wrong, positive or negconcept can be applied to the business ative; only your thinking makes it so.

24 DECEMBER 2016 AUTOBODY NEWS | www.autobodynews.com

Although everyone can be given the same instructions, they will all deliver on them differently due to their unique perspective.

In terms of working at a body shop, Jones suggested finding ways to somehow get on the same page, and look at the same picture before executing any plan.

4) Take personal responsibility In order to bring about change, Jones stressed the importance of taking personal responsibility for your attitude and all of your actions, rather than blaming others. “Own your stuff,” said Jones. “As soon as you do, it’s game on. As long as you are blaming somebody else, it’s game over.”

He pointed out that change is inevitable in this industry, but growth is optional. “You get to choose,” said Jones. “You can stay where you are or you can choose to grow. By taking

personal responsibility, it completely transforms your relationships with others.”

There are 86,400 seconds in every day. “One of the greatest gifts that every last one of us has is the gift of choice,” said Jones. “We can choose to believe anything we want. Why not choose to believe in yourself?”

5) Team building Jones talked about the difference between reactive listening and responsive listening. Reactive listening is based on viewing the world through your own views and perspective, whereas responsive listening is being present and in the moment with others. “To live effectively, recognize the presence of your reactive listening and take care that it isn’t distorting your perceptions so as to mislead you in your communication and decisionmaking,” said Jones.

See Help Your Business Grow, Page 41

www.autobodynews.com | DECEMBER 2016 AUTOBODY NEWS 25

26 DECEMBER 2016 AUTOBODY NEWS | www.autobodynews.com

Continued from Cover

Charge How Much?

help determine the shop’s new desired labor rates,” said Ronak, during a recent SEMA 2016 presentation: “You Charge How Much for Labor?” “Savvy business owners will recognize that they require additional returns on the recurring additional invested capital.”

When calculating how much your business should charge for labor, Ronak advised shop owners to know their costs before trying to figure out a price.

“It is not something that is dictated to you by the insurance industry as many people might seem to think,” he said.

“Figure out what it is going to cost you, including technology, facility and people in a capable fashion and then work backward to determine what you need to sell that for to preserve the profit level you enjoyed before the additional capital expense.”

New technologies such as onboard safety systems, telematics, and hybrid power systems are expected to be at the forefront of development for another two decades. In addition, there is pressure to increase vehicle fuel efficiency due to CAFE require-

ments. He said these two factors are driving advancements in both technology and vehicle construction methods and materials.

How much should a shop invest?

Ronak said it depends on a shop’s individual circumstance.

Some considerations include: Aluminum repair equipment ($75,000 to $150,000) New measuring/fixture equipment ($15,000 to $20,000) Hybrid technology ($15,000 to $35,000) New welding equipment requirements ($15,000) OEM certification training ($2,500 to $12,500/tech/year) Certification documentation fees ($2,500+/year) Carbon fiber repair (?)

Ronak created a three-part spreadsheet (available from the Autobody News website) for shops to enter their data in terms of labor. Although individual results will vary, he said it was devised to help shops identify, quantify and track what they are currently spending and perform the calculations.

Training: With training expenses increasing as shops attempt to keep

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pace with changing and emerging technologies, the idea is to annually track all training-related expenses (including tuition, testing, wages paid while training, travel expenses, etc…).

By clearly identifying this aggregated annual training expense, Ronak said it will more accurately determine how much to allocate the following year per unit produced/billed. The key is to spread the expense out over ALL of the potential billable units to get reimbursed for the valid usable life of the investment made to ensure that technicians remain capable of repairing the technology-laden vehicles.

Facility: Ronak mentioned two different strategies. One is expanding the facility, in which he said owners would need to look at additional volume. This is a different return model than taking an existing workstall and reconfiguring it for an alternate specified use (i.e. using it for aluminum repair) and ensuring there is a payback on the expenses for that unique type of work being done.

Equipment: As more complex technology is developed, the cost of new equipment for the industry is rising while during the same period shops are realizing a return that is decreasing due to old technology and tooling being displaced too soon by new technology. Ronak said many shop owners are finding they need to purchase new (updated) equipment every year or two in order to repair vehicles properly per OEM specifications. Ronak said this is a difficult investment option as many scenarios result in equipment becoming obsolete before a real return is captured.

After determining these costs, Ronak said shops would have a better idea on how to price labor to ensure they can price in such a way as to create a sustainable investment cycle. According to an industry survey, Ronak said a decreasing percentage of shops reported that net profit improved de-

spite reporting significant increased net sales. “This increase in sales with decreasing net profit is an unsustainable trend as it will choke out investment,” he said. At the same time according to PCI, claim dollars paid through insurance providers increased $2 billion or roughly 10 percent from $19.9 billion the 12 months ending Q1 2015 to $21.9 billion the 12 months ending Q1 2016.

Ronak said that the information seems to imply that while the expenditures are going up, there is pressure on severity that is forcing facilities to dramatically reduce what they charge for repairing vehicles. “Facility net profit is declining, and a large part of that decrease in profitability may very well be through this massive increase in financial investment required to understand this new technology,” he said. “These investments are not optional and in fact just to be able to be capable of fixing the technology, in addition to significant equipment and facility investments they are also being faced with massive annual per technician training expenses.”

He said businesses need to recognize it’s now an ongoing and recurring expense and the only option available is to adjust what they choose to resell that labor for. “To remain profitable, you need to consider ALL of the costs of providing capable labor, including training,” said Ronak.

He added that the annual costs associated with being capable of repairing these new vehicles is going to continue to accelerate, and keeping up with the additional training expenses will also be a necessity. “Technology is not going away and all reports indicate it will continue for another two decades; Just like Moore’s Law regarding Transistor compaction, vehicle technology is likely going to increase by doubling every 18 months,” said Ronak. “Clearly understand your costs … and figure out a way to get paid for it!”

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www.autobodynews.com | DECEMBER 2016 AUTOBODY NEWS 27

SEMA Show Goes On

Ed Attanasio is an automotive journalist based in San Francisco, California. He can be reached at era39@aol.com.

NABC Presents Six Deserving Recipients with Refurbished Cars at 2016 SEMA with Ed Attanasio

Half a dozen deserving individuals and families from Nevada received keys to completely refurbished vehicles by the National Auto Body Council (NABC) at its annual Recycled Rides Luncheon on Nov. 2nd at the 2016 SEMA Show in Las Vegas. More than 300 people

families as they attempt to recover from catastrophic circumstances such as unexpected job loss and homelessness,” said Chuck Sulkala. “Our goal with Recycled Rides is to positively change lives by donating vehicles that represent hope, independence and freedom. Of all the things we do here at NABC, this is probably the most satisfying–giving cars to people who truly deserve them.”

The six recipients this year included Suidi Ali, who received services from Family Promise’s Shelter Program earlier this year after losing her job and apartment. She now has a great career and an apartment that she and her children are Recycled Rides vehicle recipient Patrick Kelly (center) poses with Ted Rupert, owner of Rupert’s Auto Body happy to call home, but her car (right) and one of last year’s car recipients, Michael (until now) was a major conAtkinson, a Navy Corpsman who now works as a cern. Suidi Ali has been workmetal technician ing hard to leave homelessness enjoyed the presentation luncheon held in her rear window, and her nearly new at the Westgate Las Vegas Paradise 2016 Hyundai Accent will help her Convention Center, with many of the achieve it. Ali was nominated by Family sponsors, body shops and insurance Promise of Las Vegas and the car was companies that donate their time and donated by Enterprise and refurbished money to the Recycled Rides Program

by Gerber Collision. each year in attendance.

Brigette Garcia and her husband This year’s six Recycled Rides rehave two young sons with special cipients were selected in partnership needs. To get to her sons to the their with three local nonprofit service organizations – Family Promise of Las Vegas, The Shade Tree, and The Marine Corps League. This year’s vehicles were donated by Allstate, GEICO, State Farm, USAA, Enterprise Rent-aCar, and Hertz and were refurbished by collision repairers, including Caliber Collision, Fix Auto Henderson, Gaudin Ford, Gerber Collision & Glass and Rupert’s Auto Body. Parts, materials Six completely refurbished cars sat quietly under their covers until they were unveiled at and services were contributed by LKQ NABC’s annual Recycled Rides Luncheon on Corporation, Axalta, AkzoNobel, ColNov. 2nd at the 2016 SEMA Show in Las Vegas orGlo, High Sierra Glass Works, LT Mufflers and Brakes, Milne Auto Tow, medical appointments, Garcia deReno Buick GMC, Sierra Wheel Repends on public transportation, and it pair, The Pit Shop, Alpine Lock and is stressful at times. Brigette recently Fast Glass. landed a good job in the medical field, Executive Director of the National and her husband works from home so Auto Body Council Chuck Sulkala he can be available to care for their has been hosting these car giveaways children. Their 2008 Ford Edge will since the program began, and he was help the Garcia family manage their back on the dais again this year. “Lack daily transportation without the stress of transportation is in many cases a and expense of taking the bus. The major obstacle for people and their Garcia family was nominated by Fam-

28 DECEMBER 2016 AUTOBODY NEWS | www.autobodynews.com

ily Promise of Las Vegas; the car was donated by Allstate and refurbished by Gaudin Ford.

The third recipient, Debbie Hatfield, and her two sons were in Family Promise several years ago until she could obtain employment and get back on her feet. Earning minimum wage, one of her sons was on the baseball team, and it was always a challenge to get him to his games. On top of it all, this single mother’s vehicle broke down earlier this year and eventually died, but her transportation problems are gone because she now has a 2014 Chevy Impala. The car was nominated

by Family Promise of Las Vegas and donated by GEICO and refurbished by Caliber Collision-Reno.

Lorae Chadwick, her husband and their one-year-old daughter were forced to leave their previous apartment due to an abusive situation with their roommate. They had to live in separate shelters initially until they

were able to receive support from The Shade Tree organization and find housing together as a family. This is truly a family that is becoming self-sufficient,

Recipient Brigette Garces with representatives of Allstate and Gaudin Ford who donated her Ford Edge

and with their completely refurbished 2015 Hyundai Leandra, they will be able to live productive lives without the drama of not having reliable transportation. The Chadwick family was nominated by the Shade Tree and the vehicle was donated by Hertz.

See NABC Presents, Page 42

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www.autobodynews.com | DECEMBER 2016 AUTOBODY NEWS 31

SEMA Show Goes On

Ed Attanasio is an automotive journalist based in San Francisco, California. He can be reached at era39@aol.com.

PPG Shows Support for Paralyzed Veterans of America at 2016 SEMA with Ed Attanasio

painters on the list, including Charley Hutton’s Ridler award winner “Olds Cool;” Darryl Hollenbeck’s Ford, named America’s Most Beautiful Roadster; Ryan Korek’s merlot red International pickup dubbed “Eight-Dollar Corn;” Jerry Kjensrud’s Chevy, “Halo,” a Grand National Roadster Show award winner; Nathan Curry’s tribute motorcycle, making its show debut; and Joe Ballard’s multi-awardwinning tribute custom bike.

In addition, PPG booth visitors were able to meet, get autographs, and listen to legendary paint icons talk about their PPG product preferences, including Charley Hutton from Charley Hutton’s Color; Bobby Alloway from Alloway’s Hot Rod Shop; Tom and Mitch Kelly from Kelly & Son Crazy Painters; Darryl Hollenbeck from Vintage Color Studio; Kenny Youngblood from Youngblood Art/Motorsport Gallery; Mark Worman and Will Scott from Graveyard Carz and Doug Dorr, aka “The Master of Pinstripes.”

PVA is a congressionally chartered veterans service organization founded in 1946 that has developed a unique Julia Walker, the Director of Corporate and Venture Philanthropy for Paralyzed Veterans of America with expertise on a wide variety of paralyzed veteran Bill Lawson at the PPG booth at issues involving the special the 2016 Show needs of members – veterans make a lasting impression. They al- of the armed forces who have experiways have exciting new products to enced spinal cord injury or dysfuncdisplay, and some of the best automo- tion, according to the organization’s tive painters in the world are featured. website.

You can always count on the fact that Julia Walker, the Director of PPG will pump up the creativity of Corporate and Venture Philanthropy their booth for that “wow” factor. Last for PVA, was on-hand during the four year, the theme was Mardi Gras, and days of SEMA and brought three this year it was “A Salute to Color,” members of the organization with her with a patriotic World War II theme to spread the word about the organithroughout the company’s enormous zation and its mission. booth.

“When PPG invited us to be a part As always, PPG also showcased of their booth at SEMA, it was unexan impressive lineup of cars, trucks pected and definitely a thrill,” she said. and bikes with some big designers and “We brought three members of PVA to To bring awareness and support to its cause and mission, PPG Refinishing invited the Paralyzed Veterans of America (PVA) to be a part of their booth during the 2016 SEMA Show in Las Vegas, Nov. 2-5. Because PPG believes in this non-profit organization that is dedicated to veterans’ service, medical research and civil rights for people with disabilities, they invited PVA to SEMA 2016 in order to bring national exposure for its vehicle donation program “Wheels Helping Warriors.”

Every year, people are anxious to see the theme for PPG’s booth at SEMA because they know that the company is going to go over the top to

Las Vegas—Bill Lawson, Jason Reyes and Ryan Lindstrom—and it provided a great opportunity for them to see the

Everyone anticipates PPG’s SEMA booth and this year it surely did not disappoint with “A Salute to Color,” a patriotic World War II theme

show and gain some exposure for our organization. We wanted to use this forum to tell people about what we do and also about our Vehicle Donation Program. Everyone was telling us that the PPG booth at SEMA is always a big deal and people anticipate what theme they will come up with every year. The Americana theme for this year’s booth was perfect for us and our mission, so the entire experience was outstanding.”

In addition to sharing their stories with attendees who visited the PPG booth at SEMA, the PVA also asked for cash donations, Walker explained.

“The people were so supportive that we ended up raising more than $3,500, which was exceptional. This money can go a long way toward helping our members and taking our mission further. Relationships like these can really benefit PVA in many ways now and in the future, so we’re delighted to be associated with an amazing company like PPG.”

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SEMA Show Goes On

Ed Attanasio is an automotive journalist based in San Francisco, California. He can be reached at era39@aol.com.

SEMA Announces Collision Repair & Refinish Product Award Winners with Ed Attanasio

If you’re designing and manufacturing an innovative, cutting-edge piece of equipment, tool or product that can help the collision repair industry in any way, shape or form, the Specialty Equipment Market Association (SEMA) is willing to give you some major kudos. But they

If a company can walk away with a SEMA New Products Showcase Award, it can be a game changer and provide a quick route to ongoing success for an established or growing business.

More than 3,000 products were entered into 16 different showcase categories to be considered for the SEMA New Product Awards this year. Winners were judged on a wide range of criteria, including quality, marketability, innovation, technology and consumer appeal, among others.

This year’s New Product Award winners in the Collision Repair and Refinish Prod(l to r) Dave Holgate and Hugh Atkins from Drew ucts category were awarded at Technologies proudly display its company’s Remote the opening breakfast at the Assisted Programming kit (RAP) that makes auto SEMA Show. First place went diagnostics easier for shops who don’t want to keep expensive diagnostic equipment sitting around in to Drew Technologies, Inc. of their shops Ann Arbor, MI with its Rehave to the best-of-the-best, and to be mote Assisted Programming kit (RAP). honest, the competition is always fierce. One runner-up award went to Bonding

36 DECEMBER 2016 AUTOBODY NEWS | www.autobodynews.com

Solutions’ Like90 Quick Check Temporary Gloss Simulator, and the other runner-up was Betag Innovation of

spot with its Remote Assisted Programming (RAP) system, designed to assist automotive repair collision technicians that are not comfortable working with computers or don’t want to keep expensive diagnostic equipment sitting around in their shops.

“We understand that J2534 programming is not easy, and that’s why we’ve developed a simple, drama-free approach to enable shops to complete their repairs properly,” Hugh Atkins, sales rep for Drew Technologies said. “By using the RAP, they’re keeping One of the two runner-up awards went to Bonding Solutions’ these vehicles in their own faLike90 Quick Check Temporary Gloss Simulator. At left, Ed cilities, which allows them to Woodhull with Doug Badham with Bonding Solutions, retain more control of the relocated in Salt Lake City, UT pair process while making more money and providing better servWollerau, Switzerland for its Aluminum ice to its customers.”

T-Hotbox.

The RAP kit includes a Windows Drew Technologies won the top

PC, J2534 device, Internet Access Modem, OEM Subscriptions, and Battery Maintainer. It’s everything a shop will need packed in an easy-to-use, allin-one kit. By using the RAP kit, shops no longer need to purchase additional tools or OEM subscriptions or have the expertise to perform the necessary diagnostics.

Once a technician has completed a job, he or she can call the RAP support team using their toll-free number. The team then performs all of the J2534 programming to make the process easier. Then once the job is done, they simply pack up the RAP kit and move onto the next one. The shop pays only for each service and the results are always guaranteed.

A company that has won several SEMA New Product Awards in the past and stepped up again this year with a new cutting-edge product is Like90 of Sunnyvale, CA with its Like90 QuickCheck™.

This product simulates the depth and clarity of fresh clear on base, eliminating the need to spray expensive clear coat on spray-out cards.

Unlike clear coat, Quick Check can be sprayed anywhere that is convenient or wherever the lighting is best

for matching color. It dissipates completely so that another color coat can be applied to the same spray-out card if the first attempt does not match. It requires no clean-up and has no odor.

It sprays on the surface more evenly, better simulating the glossy finish of a clear coat. Two more distinct bene-

Betag Innovation of Wollerau, Switzerland received one of the other runner-up awards for its Aluminum T-Hotbox

fits of Like90 QuickCheck is that it stays wet long enough to allow plenty of time to judge a color match, even in hot, dry weather and dissipates completely without leaving any residue behind, according to the com-

pany’s website.

Bonding Solutions Sales Manager Bill Kernahan was honored by the award and hopes that more and more shops will use their product as a result.

“It’s an honor to receive SEMA’s new product award,” Kernahan said. “Bonding Solutions is dedicated to creating innovative products that make it easier and faster for our customers to do top quality work.

When we analyzed the traditional color-matching and panel-checking processes, we knew there had to be a more efficient and safer way. Quick Check comes in an aerosol can which makes color-matching faster and more convenient than using clear coat. And it’s safer because it has no isocyanates. Quick Check also allows you to see body work defects at early stages of the repair process where they cost the least to fix.”

The other runner-up winner is Betag Innovation, which produces a full range of equipment and training for small damage repairs, medium panel repairs and plastic repairs. The company’s North American Business

Development Director Dave Flockhart said that what’s really been turning heads lately is Betag’s T-Hotbox, and winning this award will surely continue the buzz.

“It is a compact handheld unit designed for easy use and we also added an extra long cable to make the unit easier for its hand application,” Flockhart said. “We have two versions–the T-Hotbox PDR for the dent removal or dent reduction and the T-Hotbox Mech designed for the mechanical side to heat up nuts and bolts.”

In addition, Betag Innovation has developed small damage repair and medium panel repair programs for BMW, that are all part of the current BMW North America Group University curriculum, held at BMW’s training centers in New Jersey, California and South Carolina.

So if you’re thinking about a new product that can help the collision repair industry, start brainstorming now.

Because maybe there is a SEMA New Product Showcase Award in your very near future, but next year’s show will be here before you can SEMA!

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Lean Operations

David Luehr is the owner of Elite Body Shop Solutions, LLC, a collision business consulting firm based in Nashville, Tennessee. He is a 30 year veteran of the collision repair industry.

David is an expert in Body Shop Operations and specializes in Lean, and Theory of Constraints methods. Email him at dluehr@msn.com

Automobile Technology Now and in the Future with David Luehr

What would happen to the collision repair industry if automobile collisions no longer happened? This is a serious concern to many people in our industry and I hear a lot of differing opinions on the subject. Clearly, crash avoidance technology is already a reality. Many speculate that crash avoidance technology will soon become standard equipment on most vehicles, and I don’t see any reason to doubt it given the progress we are already seeing. I am positive that such technology will create the intended safety consumers seek in their automobile purchases, and it will have a dramatic effect on the number of vehicles that need to be repaired. I believe that if not for the increased use of cell phones and other distractions by drivers in the past few years, we would have already felt a steeper decline in repair work than we already have. I don’t have a crystal ball to predict the future, but I don’t think we need one to predict that vehicle accident frequency will likely continue to decrease and we may end up having a surplus of shops as a result.

Now before you jump off a bridge, let me point out a couple things. There is always an opportunity contained in every adversity. Despite the decrease in the number of repairs, many believe, as do I, that severity will increase due to the additional technology involved and the expense to repair this technology. As I write this, there are serious conversations taking place all over the industry about the added expense diagnostic scanning both before and after repairs as well as the many other calibrations that are required. Yes, fixing cars will continue to require new skills, new equipment, and new expense, but for the

shops with the right mindset to embrace these changes, I think a very prosperous future could be in store for those that can weather the technological storm. Sadly, some shops will not survive. If you embrace the change, you can not only survive but benefit and prosper from our quickly changing world.

Self-driving cars What about autonomous vehicles? I believe that self-driving cars are indeed a reality of our future, mainly because they already exist in our present.

The big questions that remain unanswered is how long will it take to perfect the technology for practical use and how long it will take for humans to embrace it from a consumer standpoint?

While the concept of the driverless car has been around for nearly a century, in 2009 Google decided to make it a priority. While Google has no interest in becoming a car manufacturer, they have been relentless in their pursuit of the perfect autonomous car. Logging millions of miles, Google, several vehicle manufacturers, and even UBER, are doing some impressive things with the technology and learning very quickly how to make self-driving a reality.

UBER is already running cars all over the city streets of Pittsburg, while Google has been running its friendlylooking Google car that has no interior driving controls whatsoever all over our roads with only minor negative instances. These cars utilize a combination of lasers, cameras, and radar technology to identify objects and respond accordingly. Proponents of the technology say that it will save lives by reducing cars crashes, reduce traffic

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congestion, and give people with disabilities access to transportation they may not have otherwise.

No one can seem to give an exact answer to our tough question though.

How long until it affects the collision repair industry? I hear answers that range anywhere from three to 30 years, and I am not losing any sleep over it. I do not believe autonomous cars will completely replace cars with drivers anytime soon because other than being stuck in traffic, many of us still love to drive. The technology while possibly providing more safety than human drivers, is currently in a stage of what Google calls “paranoia.”

The vehicles are learning very quickly how to identify objects and react appropriately, but there is a lot of learning still to be done before these computer-driven cars do it with confidence. It is like a nervous teenager just learning how to drive, paying very careful attention, but never willing to

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I believe when self-driving cars do become widely available to the public, they will initially be targeting carpool-type transportation, the elderly, and those with disabilities. I think it would be logical to assume that in the early stages of adoption, self-driving cars will be used for HOV or express lane freeway applications. I am excited to watch as this technology unfolds and hopefully makes the world a better place, instead of just another useless gadget.

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SEMA Show Goes On

Ed Attanasio is an automotive journalist based in San Francisco, California. He can be reached at era39@aol.com.

WD-40®/SEMA Cares 50th Anniversary Camaro Debuts at 2016 SEMA with Ed Attanasio

Over the years, WD-40 has worked with some of the best car designers and fabricators on the planet, including Chip Foose, Ian Johnson from PowerNation and others. For the seventh time now, WD-40 unveiled a

working with WD-40 on all of their SEMA rebuilds over the years.

The company and the charity joined forces again to create a custom 1967 Chevrolet Camaro to celebrate both the 50th anniversary of the SEMA Show as well as the 50th anniversary of the Camaro. It made its debut at the 2016 SEMA Show in Las Vegas on November 3 during a press conference hosted at WD-40’s booth. The vehicle was then featured at the SEMA Cruise that concluded the SEMA show on Friday, Nov. 4.

The eventual sale of this ® The WD-40 /SEMA Cares 50th Anniversary Camaro spectacular vehicle will raise marks the seventh time that SEMA and WD-40 have combined their forces. More than $700,000 has been more funds for SEMA. By raised by the sales of the first six vehicles, and this auctioning off the other six Camaro will undoubtedly add to that total significantly vehicles, more than $700,000 stunning vehicle at SEMA to be auc- has been raised by the sales of these tioned off later to raise money for SEMA cars.

The WD-40®/SEMA Cares 50th SEMA Cares, a charity that has been

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Anniversary Camaro proceeds from the sale of the vehicle will go to Childhelp®, an organization that provides services to abused and neglected children, and the SEMA Memorial Schol-

sources of the SEMA community together to make a positive difference in children’s lives. Annually, the SEMA Cares Committee leads significant fundraising efforts including the SEMA Cares Pinewood Drag Races and participation in custom industry-build vehicles that are auctioned off.

The Camaro project was designed by noted car builder Neil Tjin and built in partnership with Tjin and instructors from Universal Technical Institute™. The engine, transmission, suspension, wheels WD-40 Brand Manager Shannon Edwards discusses the and tires were installed on WD-40®/SEMA Cares 50th Anniversary Camaro and PowerNation™ TV, and the WD-40’s commitment to SEMA Cares entire build showcased how arship Fund, which provides schol- WD-40 Company products are used arships to students entering the auto- by automotive professionals in their motive aftermarket. restoration and customization projects The SEMA Cares Committee, es- all over the world.

In addition to WD-40® Multi-Use tablished by the Board of Directors in Product with its thousands of uses, the 2007, aims to bring the voice and re-

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Neil Tjin is one of the top up and coming designers within the automotive industry and has been involved in the sport compact market for more than a decade. Tjin has always been a strong, passionate individual, especially when it comes to the cars he creates. He is worldrenowned for pushing the envelope and going against the grain.

Over the years, Tjin and his talented staff have been responsible for designing and building more than fifty highprofile vehicles showcasing their creative talents on nuCar builder Neil Tjin checks out the interior of the WD-40® merous Hondas, Acuras, Nissans, Infinitis, Scions, Volvos, /SEMA Cares 50th Anniversary Camaro. Tjin did the entire build in an incredible four and a half weeks, unheard of in Chevrolets and Pontiacs. In the industry recent years, Tjin has also Dirt & Dust Resistant Dry Lube, Electeamed up with major OEM manufactrical Contact Cleaner, Industrial- turers such as Chevrolet, Pontiac, Scion Strength Degreaser and the newest and Honda North America. addition to the lineup, Spray & Stay Tijn was relieved to get the WDGel Lubricant, according to Shannon 40®/SEMA Cares 50th Anniversary Edwards, WD-40 Brand Manager.

Camaro done on-time and looking so Build partners that donated prodfine because the vehicle’s deadline uct for use on the Camaro include Eckwas insane, he explained. ler’s, Budnik Wheels, Axalta, Eibach, “We had to get this project done entire line of WD-40® Specialist® products were put to use during the build.

These include the WD-40® Specialist Rust Release Penetrant Spray, Water Resistant Silicone Lubricant, Protective White Lithium Grease, Long-Term Corrosion Inhibitor, Rust Remover Soak, Machine & Engine Degreaser,

in four and a half weeks, while many shops would have needed something more like 12 months or more. I work primarily with the OEs, so this was an unusual job for us, but we loved doing it and we’re so happy with the finished product. The people at UTI did a lot of work and I think we did an excellent job of showcasing a lot of WD-40.”

WD-40 Brand Manager Shannon Edwards is a veteran of these SEMA car builds and has seen firsthand the importance of the cause and the buzz that is always created with these showstopping vehicles.

Continued from Page 24

Help Your Business Grow

In order to grow as a team, Jones encouraged everyone to be focused on the same outcome and synergistically listen to each other with the intent to be influenced. He said the result is understanding every individual’s unique perspective in order to create something better together than anyone can do by themselves. “That’s called synergy,” said Jones. That’s what ultimately leads to success,” said Jones.

For more information, contact Mike Jones, Discover Leadership Training: mikej@discoverleadership.com

“This is a winning formula and it helps all of the parties involved–WD40, SEMA Cares, the companies that donate their time and materials and the builders, such as Neil Tjin, who gain national attention with these cars,” Edwards said. “Plus, we all do it for the charity, which makes it even more special!”

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Awards Given, Milestones Met, and Future Plans Discussed at Maaco Conference in NC

by Victoria Antonelli

On Saturday, October 15, Autobody News listened in as Jose Costa, president of the paint and collision division of Driven Brands, and Jason Ryan, president of Maaco, capped the Maaco Conference in Charlotte, NC. The teleconference covered the milestones that Maaco and Driven Brands have met in 2016 as well as their plans for 2017.

Costa explained that Driven Brands, which is headquartered in Charlotte, has four main divisions with 10 brands that operate about 2500 locations across North America. They generate about $2.5 billion in sales. Their four divisions–the largest and most important one being paint and collision, which encompasses Maaco, CARSTAR, and Drive N Style–generates $1.3 billion with a little under 1,100 locations.

“In 2017, Maaco and CARSTAR will add between 100 to 200 locations each,” explained Costa. “We’ve had a very aggressive growth projection over the last four years, with plans to continue that growth into next year.”

Ryan added that Maaco recently

celebrated their 500th location, after adding over 50 stores to the map in 2016.

“We’ve had a really solid, fantastic 2016 performance,” he said. “We’re celebrating the third year of five percent or greater same store sales growth, so organic business is very healthy.”

Ryan also stated that Maaco’s fleet department, which is one of the MSO’s major initiatives to help grow the top line for their sales, has grown about 30 percent again this year to exceed $100M in annual sales.

“We’ve also been working on the marketing side of things,” he said.

“We’ve redesigned our websites so we can continue to engage with customers. We’re also bringing back the ‘Uh Oh, Better Get Maaco!’”

Maaco sponsored Martin Truex Jr.’s Furniture Row Racing Toyota the weekend before the conference for the Bank of America 500 at Charlotte Motor Speedway.

refurbished by Fix Auto Henderson.

The final recipient was Patrick Kelly, a Marine Corps veteran who still suffers from injuries sustained The final two Recycled Rides from a 2,500-ft. fall from a helicopter went to members of the military. First, during a parachute accident. After Navy Seabee veteran Jeffrey Hicks more injuries followed while on duty, was severely injured while on deployKelly received an honorable discharge ment in Afghanistan and has faced from the Marines and then later a demany challenges adjusting to living gree in medical illustration. He curwith the injuries he sustained. Jeffrey’s rently works at the veteran’s affairs office and volunteers with the Marine Corps League, and now he will be able to get there easily with his 2011 Mitsubishi Gallant. Kelly was nominated by the Marine Corps League and the vehicle was donated by USAA Insurance and refurRecipient Lorae Chadwick with Scott Bridges of Hertz, bished by Rupert’s Auto Body which donated a 2015 Hyundai Leandra in Carson City, NV. wife is employed while he takes care Kelly said that the car presentation of their two sons, taking them to sports was a “major event” in his life, and he events, school and family gatherings. couldn’t stop thanking Ted Rupert, When his car died, taking care of the whose shop refurbished the car and children was a daily challenge, but brought it back to life. “So many peowith their completely refurbished 2012 ple have helped me along the way, and Nissan Murano, they will be on time Ted as well as USAA are amazing to all the time. Hicks was nominated by do this for me. With my Gallant, I will the Marine Corps League and the Mube able to do so much more and get to rano was donated by State Farm and where I need to be on time.”

“We are looking to continue seeking out these partnerships going forward,” said Ryan.

Ryan added that the MSO is also working on a new estimate program to help close more sales, as well as a recycling program that they hope will increase top line sales by another five percent.

The Maaco president also acknowledged this year’s winner of the SYL Young Award, Katie Inge, who is based in Chesapeake, VA. “She is the first female recipient of this award,” Ryan said. “She highlighted tremendous performance in a short period of time.”

The young shop owner joined the Maaco system last year. Inge increased sales in 2015 by 15 percent, and accelerated sales in 2016 by 30 percent, resulting in a $2 million profit, according to Ryan.

Here is the full list of award recipients: Terry Taylor Award – Frank Furino, Orlando, FL SYL Young Award – Katie Inge, Chesapeake, VA

David M Lapps Award – Brian Greenley, Litteton, CO

MAACO Cup – Hector Loyo, New Berlin, WI

Rookie of the Year – Tim Ciri, Vancouver, WA

Multi-Shop Owner Award – Mike Drum, Atlanta, GA 25 Year Milestone – Joe Ambuul, Colorado Springs, CO

Maaco franchisees are also recognized on a regional level with the Regional Cup Awards for stellar performance and operations that leads to an increase in both car count and overall sales.

The 2015 Regional Cup Winners are: Northeast Region - Dennis Raftopoulos, North Brunswick, NJ Mid-Atlantic Region – Ron Raio, Delran, NJ

Southwest Central Region – Bill Lytle, See Awards Given, Page 49

Continued from Page 28

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SEMA Show Goes On

Ed Attanasio is an automotive journalist based in San Francisco, California. He can be reached at era39@aol.com.

AkzoNobel Unveils Celebrity Vehicle and New Partnership with David Kindig with Ed Attanasio

AkzoNobel kept it a secret until Nov. 2 at 1 pm, when the company finally unveiled its 2016 SEMA celebrity vehicle to Show attendees. When the cover was removed by master car builder Dave Kindig, the four-tone 1955 Chevy Nomad Wagon received thunderous applause and everyone agreed that it surely did not disappoint.

tured on the Velocity Channel.

AkzoNobel and Kindig will work together over the next year to mutually develop a new custom color line of automotive paints. While announcing the AkzoNobel celebrity car, Kindig also discussed his new relationship with the company. “We are going to be developing a whole new line of amazing colors for AkzoNobel,

This spectacular four-tone 1955 Chevy Nomad Wagon was built and designed by David Kindig of Kindig-It Design in Salt Lake City for AkzoNobel for the 2016 SEMA Show

Kindig and his team put more than 1,500 hours into the build, adding nuances throughout, including flipping the bumpers, installing a Kicker stereo system and a whole wide range of new enhancements. The Nomad was first manufactured by Chevrolet from 1955 to 1961 and then brought back into production from 1968 to 1972. Today, Nomads made in the 1950s are the most coveted by car collectors and rebuilders who love working on them.

As owner and chief designer at Kindig-It Design in Salt Lake City, UT, Kindig runs a state-of-the-art custom shop where mostly classic cars are converted into breathtaking creations. Kindig operates the shop with his wife, Charity, and they are wellknown for their highly-rated reality show, Bitchin’ Rides, which is fea-

with a classic look. These are colors that car lovers will want to use and painters will also want to spray. They will have a ton of depth and will be absolutely incredible. So hang on to your socks because this year is going to be amazing!”

Jennifer Solcz, North American Marketing Manager for AkzoNobel Vehicle Refinishes made some opening remarks to the crowd at their booth prior to the unveiling. “AkzoNobel is proud to join forces with Dave Kindig, a true automotive artist, who is known throughout North America for his exceptional quality, workmanship and style,” she said.

“AkzoNobel is in the business of color, and we are dedicated to color innovation through product development and dynamic strategic partnerships.”

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44 DECEMBER 2016 AUTOBODY NEWS | www.autobodynews.com

the AkzoNobel booth, I was pleas“I’m thrilled to be working with AkzoNobel on developing this brand antly surprised and absolutely thrilled.

Dave Kindig is an amazing builder, new custom color line,” said Kindig. and to be associated with him is a big “Since I started spraying Sikkens Autowave, my projects have looked better than ever before.

So I am super psyched because I’ll now be able to combine my style and quality and mix it with these terrific products. To really open up and dial in the colors that I want to see on great vehicles–that’s my goal with this new line.”

The owner of the Celebrity Nomad is Mark Timlin, the owner of Burnett’s Auto Parts Kindig (r) shows the car’s owner, Mark Timlin (l) of in Green River, WY. When he Burnett’s Auto Parts in Green River, WY, what he has saw his vehicle for the very done with his 1955 Nomad during the unveiling first time at the unveiling, he looked shocked for a moment before deal. They filmed the build, and hopefully it will appear on an episode of smiling from ear-to-ear.

Bitchin’ Rides at some point so that “The last time I saw that car was a year ago, and it was down to the bare people can see all of the creativity and metal,” he said. “So when I saw it at hard work that went into this car.”

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Event Organizers Release Information on New NACE Automechanika Organizers of the new NACE Automechanika have released the following information regarding the 2017 event to be held in Chicago, IL from July 26th through 29th: Automechanika Chicago and NACE have joined forces to serve the automotive service and collision repair industry in one cohesive event.

Moving forward, this event will be branded “NACE Automechanika” and will serve as a valuable event for product discovery, networking and training for shop owners and technicians and distributors.

What’s Changing: New name - The International Autobody Congress & Exposition (NACE) has a long history in the collision repair industry, serving as a staple event in the market for decades. NACE is an important gathering place for stakeholders of all types—collision repair shop owners, insurers, PBE distributors, manufacturers, service providers, OEMs and more. Therefore, it is essential for NACE to maintain its brand identity as part of this new partnership.

At the same time, the Automechanika brand is undeniably recognized globally as a leading trade fair producer within the automotive sector. The

combined NACE Automechanika show plays on the strengths of both entities and shows our commitment to serving the overall automotive service and collision repair communities.

New dates—Automechanika Chicago was introduced in 2015 as a biennial event. With this partnership, the decision has been made to make the combined NACE Automechanika show an annual event. The 2017 edition will be held July 26–29, 2017 at McCormick Place West in Chicago.

Discussions are ongoing with other groups and industry associations those who typically hold meetings around NACE and some who do not.

The talks have been very positive and we anticipate an extended slate of activities as we reach agreements with other co-located events. Details of these agreements will be announced as they develop. Going forward, we will refer to “Automotive Service and Collision Repair Week” when referring to NACE Automechanika and events surrounding it.

New faces—This co-production will bring a host of new faces to the team, from sales and marketing to the show director and others. We feel the best way to introduce you to these key figures is to invite you to a we-

Continued from Page 16

Lincoln Tech

binar where you can hear from them in person. Exhibitors past and present will be receiving an electronic invitation with the conference call details.

tors around the country who are helping these students train for future jobs in the industry. Bobzien, who oversees all of Lincoln Tech’s automotive programs nationwide, sees that future as wide open for graduates.

“At Lincoln Tech, we’re in regular contact with employer partners as well as respected industry professionals who serve on our advisory boards,”

What’s Staying the Same: Same high level of quality and service—This co-production enhances our ability to offer you the best customer service and highest quality event possible, while helping you achieve your show goals. We all have one goal in mind: to make every effort to provide you with a successful show experience.

Same Show features - The same exciting show features and co-located events will remain and only grow as NACE Automechanika continues to blend its two events into one.

Our theme has been “Change is Good; Growth is Better” and this alliance is just the beginning. NACE Automechanika brings the best of both worlds together and we are excited about this opportunity to provide you with an expanded business platform. Please don’t hesitate to contact one of us to discuss your questions, concerns or share your excitement.

We are here to make this transition a smooth and seamless one.

he said. “We’re able to make sure our students are always learning the skills most important to today’s collision repair employers, and we’re proud to help hundreds of students overcome the skills gap in this field every year.”

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NHTSA Confirms 11th U.S. Fatality Tied to Rupture of Takata Air Bag Inflator

The National Highway Traffic Safety Administration has confirmed that a crash fatality in Riverside County, California, is tied to a rupture of a recalled Takata air bag inflator. The victim, a 50-year-old female, died after sustaining injuries in a crash on Sept. 30. NHTSA investigators have inspected the vehicle, in cooperation with local authorities.

This is the 11th confirmed U.S. fatality tied to ruptures of Takata air bag inflators.

The victim was driving a 2001 Honda Civic. The vehicle was first recalled in 2008, and records show that the recall repair was never completed.

The vehicle is included in a population of Honda and Acura vehicles which has been identified by NHTSA as holding “substantially higher risk.” The air bag inflators in these particular vehicles contain a manufacturing defect which greatly increases the potential for dangerous rupture when a crash causes the air bag to deploy. Ruptures are far more likely in inflators in vehicles that have spent significant periods of time in areas of high absolute hu-

midity—particularly Florida, Texas, other parts of the Gulf Coast, and Southern California. Testing of the inflators from these vehicles show rupture rates as high as 50 percent in a laboratory setting.

The Department of Transportation continues to ask for the news media and public’s assistance to find the remaining unrepaired vehicles.

Drivers of these vehicles should immediately visit SaferCar.gov to check whether their vehicle has any outstanding safety recalls. Those that do should contact their nearest dealer to schedule a no-cost immediate repair.

Replacement parts for these vehicles are available immediately.

The higher-risk inflators are in the following 2001-2003 Honda and Acura vehicles: 2001-2002 Honda Civic 2001-2002 Honda Accord 2002-2003 Acura 3.2TL 2002 Honda CR-V 2002 Honda Odyssey 2003 Acura 3.2CL 2003 Honda Pilot

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Mopar Introduces Awareness Campaign on ‘Right to Request’ OE Collision Parts

CHECK IT OUT!

The Mopar brand is rolling out a new multi-faceted awareness campaign designed to both inform consumers of their “Right to Request” Original Equipment (OE) collision parts and highlight the benefits of choosing Mopar products over the aftermarket for collision repairs. The initiative will include a new informational ad that details the rights of owners to ask for OE parts for collision repairs.

The “Right to Request” ad will be featured on the brand’s YouTube page, as well as on its official website (www.mopar.com/collision). A Mopar collision repair guidebook showcasing OEM Mopar collision products will also be distributed for display at collision shops and FCA US LLC dealers. According to the company, additional videos and images will reinforce the Mopar brand’s commitment to helping repair vehicles the right way with OE parts.

“Consumers have the freedom to choose, and that includes the freedom to insist on OE Mopar collision parts to protect their investment in their vehicles,” said Ross McGinnis, vice president of Parts Sales and Field Operations for Mopar. “Own-

ers have the right to ask for OE parts created by the same engineers who designed and built their vehicles in order to protect their vehicles and the people riding in them.”

To advertise “In some cases, repair shops call Advertising Sales at: can be pressed to install generic, lower-quality aftermarket parts 800-699-8251 instead of OE factory products,” a statement frome-mail: the company read. advertising@autobodynews.com “The case for insisting on OE parts is even more critical considering the www.autobodynews.com complex technology and safety systems integrated into the manufacture of today’s modern vehicles. In areas such as corrosion resistance, material strength, appearance and even packaging, OE Mopar collision parts provide factory performance and reliability that unknown aftermarket partsbyoften Be Seen Ourlack.”

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GM Directs Body Shops to Scan for Pre- and Post-Repair DTCs General Motors Company has issued a position statement for the collision repair industry directing technicians to scan damaged vehicles for diagnostic trouble codes (DTCs) both before and after repairs.

According to the company, GM’s goal is to ensure that all necessary repairs are diagnosed during the estimate process, and that vehicles are returned to customers in pre-crash condition. Testing is especially critical when safety systems are impacted.

“Even minor body damage or glass replacement may result in damage to one or more safety-related systems on the vehicle,” said John Eck, collision manager, GM Customer Care and Aftersales. “Any action that results in loss of battery-supplied voltage and disconnection of electrical circuits requires that the vehicle be tested post-repair to ensure proper electrical function.”

Many safety and security-related components, sensors and Electronic Control Units (ECUs) require calibration and/or “learns” when replaced, Eck stresses. These systems must be repaired according to the

corresponding GM repair procedures.

“Technicians who follow proper pre- and post-repair scanning procedures have an edge when it comes to customer satisfaction because dashboard lights can’t tell you everything that’s going on with a vehicle’s electronics,” Eck said. “With pre- and post-scans, techs will start with the right diagnosis and right parts out of the gate; they’ll reduce repair cycle times and they should see fewer follow-up visits. More importantly, the scans will help ensure that the vehicle and its safety systems are returned to their pre-crash conditions.”

All of GM’s position statements can be downloaded at http: //www.genuinegmparts.com/forprofessionals/position-statements.

For more information, visit www .gm.com.

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SEMA Show Goes On WyoTech Celebrates its 50-Year Anniversary at SEMA 2016 with Ed Attanasio

Ed Attanasio is an automotive journalist based in San Francisco, California. He can be reached at era39@aol.com.

alumni association.’

Media and Publicity for Shops Another goal for the school was to

To mark its 50th anniversary, WyoTech ebrate a half-century teaching the colunveiled two vehicles that students, lision repair professionals of the presgraduates and instructors customized at ent and future. WyoTech’s Industry with Ed Attanasio this year’s SEMA Show in Las Vegas. Relations Specialist John Hurd was Students at their Blairsville, PA camone of the main driving forces behind pus designed and built a ‘Shagadelic the planning of the reception and is hoping that it will become an annual event.

‘We had roughly 80 people at the reception and everyone with Stacey Phillips was excited by the turnout,’ Hurd said. ‘We had one alumnus from our 1973 graduating class here and another who graduated in September of this year, so more than five decades were represented. with Stacey Phillips This was our first alumni asWyoTech’s Industry Relations Specialist John Hurd (left) had the school’s alumni sign this 50th anniversary bansociation event and we are ner. At right, that’s Allen Froschauer, a 1985 graduate now planning to do this every Van’ and a Harley Davidson Chopper year. Our graduates have a ton of knowledge and experience and if we with bells and whistles galore.

In addition to showcasing the two can share that with our current stuwith Stacey Phillips vehicles at its SEMA booth, the school dents, staff and instructors, that is one also hosted an alumni reception to cel- of one of our main goals with the

make a big splash with their ‘Shagadelic Van’ and they indeed achieved it and more with their eye-catching concept vehicle. Ford Authority named

Shop Strategies

Body Shops Giving Back

The original drawing of WyoTech’s “Shagadelic Van,” a 2016 Ford Transit concept van designed with a 1976 “Cruising Van” Ford advertisement in mind

it one of the top five Ford vehicles at SEMA and attendees flocked around it throughout the entire show.

‘I keep expecting Scooby Doo and Shaggy to jump out of the back of this van,’ Brian Frame the owner of Gene’s Auto Body in Montrose, CA said while visiting WyoTech’s booth.

Tips for Busy Body Shops

WIN® Opens 2017 MIW Nominations for May

My SEMA

Clarence Ditlow, 72, Auto Safety Advocate, Passes

Women’s Industry Network (WIN®) with Stacey PhillipsThe Detroit Free Press has reported has announced that nominations are that Clarence Ditlow, a consumer now being accepted for the prestiadvocate who spent a lifetime trygious Most Influential Women ing to make cars safer, died on (MIW) Awards and will be accepted Thursday, November 10 at age 72. through December 30. The winners Ditlow is best known as a tirewill be recognized at a gala held durless safety crusader, campaigning ing the 2017 WIN Educational Confor recalls of faulty GM ignition ference, May 8-10, 2017 at the switches, Toyota models with uninWestin Denverwith Downtown in Dentended acceleration, and exploding Victoria Antonelli ver, CO. Nominations of women Takata airbag inflators. working in any segment of the colliDitlow was famous for advosion repair industry across the United cating for safety features to be States and Canada are welcome, and added to cars and for recalls to be WIN membership is not a requireimplemented when patterns of troument. Once again, WIN has retained ble emerged. Since 1976, he had an independent consultant to interserved as the executive director of view those who have been nominated the Center for Auto Safety, a group for the award and select the winners that was founded by Ralph Nader so that WIN can remain unbiased in and Consumers Union. the selection process. “I am honored According to Michael Brooks, to have the opportunity through WIN the Center's acting executive directo work with so many amazing tor, Ditlow had battled cancer for women in this industry,” stated the past year but had continued to Cheryl Boswell, CFO DCR Syswork throughout his treatment. Dittems, LLC., MIW committee colow was admitted to the hospital a chair and 2015 MIW honoree. "The few weeks ago after his condition MIW program gives us the opportuworsened. nity to recognize those extraordinary “He leaves us with an incrediwomen who are leaving a positive ble legacy and remains our inspiramark on our industry.” See more at tion going forward,” Brooks said in www.womensindustrynetwork.com. a statement.

‘It is so cool and a real tribute to the 1970s, when everyone had vans like these!’

Featuring a custom grille, rear window louvers, and bubble window, this van was painted completely with PPG custom hues. Although it looks like a 1970s conversion van in many ways, it also contains a lot of technology from today, including a cockpit with a top-tier Kenwood audio system

WyoTech graduate Marc Christ, the co-host of the TV show Detroit Muscle, produced by PowerNation, enjoyed the alumni reception at SEMA

Shop Strategies

48 DECEMBER 2016 AUTOBODY NEWS | www.autobodynews.com

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with Rockford Fosgate speakers and amps; 20-inch flip-down center monitors from Samsung, and custom WyoTech appointments with Katzkin

WyoTech’s “Shagadelic Van” is a party on four wheels

leather seating. HushMat soundproofing will keep more of the music inside and with a XK-GLOW lighting system, it’s like a disco within a van.

Mechanically, the van still has its 3.5-liter EcoBoost engine, but enhanced with the existence of a SCT XR 4 Performance programmer. A Gibson Performance Exhaust system with cus-

tom-made side pipes enables the engine to perform better which gives the vehicle a nice look and a strong sound.

Hurd discussed the van and its role at this year’s SEMA show. ‘Ford gave us the van and acted as our corporate partner for this project,’ he said.

‘WyoTech graduates and instructors really took the lead on this build and they did an exceptional job. To see how it went from the original sketch all the way to the finished product was a great experience for everyone involved. The little nuances really make this van truly special–from the custom shag carpeting to the lighting system and the custom-fabricated side pipes– it takes that 1970s look and pumps it up with modern additions.’

MAVTV documented the Ford build from start to finish with a 12-part series for ‘Chop Cut Rebuild,’ to air after the show, so the van will be getting a lot more than just its 15 minutes of fame, Hurd said. ‘It’s exciting, because we succeeded with this van in several ways,’ he said. ‘Showcasing this vehicle is a big deal, but it is going to provide us with continued exposure, which was of course one of our main goals with the ‘Shagadelic Van.’ To show the rest of the world the

creative zeal and technical aptitude of its students, WyoTech students and staff also customized a Harley Davidson chopper-style motorcycle, which was also displayed in the WyoTech booth at SEMA.

Continued from Page 42

Awards Given

Oklahoma, City, OK

Southwest Region – Joe Ambuul, Colorado Springs, CO

Southeast Region – Bill & Heather McCollim, Jacksonville, FL Midwest North Region – Tim Wright, Farmington, MI

WyoTech’s Operations Manager Bruce Gamroth (left) and Dean of Curriculum Rick Hartman networked at the alumni reception

WyoTech was founded more than 50 years ago in Laramie, Wyoming, and has since become one of the premier providers of technical training in the United States. WyoTech offers training for mechanical and technical occupations in automotive, diesel, collision/refinishing, motorcycle and marine technology. WyoTech has campuses in Blairsville, Pennsylvania; Laramie, Wyoming; and Daytona Beach, Florida. For more information, visit www.WyoTech.edu.

Northwest Region – Dave & Kathy Konkle, Seattle, WA

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My SEMA

Ed Attanasio is an automotive journalist based in San Francisco, California. He can be reached at era39@aol.com.

How to Market to, Sell and Service Today’s “Connected Consumer” with Stacey Phillips

Many collision repair businesses are The other most popular activities on worried about getting cars in and out smartphones include web browsing of their production areas and having (73%), Facebook (70%), maps/direcbetter cycle time. During a recent tions (64%) and games (60%). “The Antonelli Guild 21 webinar,with FrankVictoria Terlep said to typical person who interacts with never lose site of how important the their smartphone interacts with their customer is to your business. smartphone 150 times a day,” said “If individual businesses are not Terlep. focusing on the consumer, there is a He recommended that shops figvery good chance of them going someure out the percentage of their cuswhere else,” said Terlep, founder of tomers who are connected and then determine what the percentage of eMarketing Sherpas.

In 2014, a study conducted by Acsales and marketing budget and activcenture asked consumers how likely ities are focused on for that connected they were to stop doing business with consumer. He said most likely, there their auto/home insurance provider will be a gap between the two numand switch to another one in the next bers.

12 months. About 42.5 percent of Nine ways to sell, market to, and those surveyed said they were likely or service today’s connected consumer: somewhat likely to switch insurance Web presence: Terlep said a providers. The following year, a surbusiness’s website is really an online vey conducted by JD Power found 29 lobby. “Your business will get more percent of people switched insurance visitors to your online lobby than companies in 2015. According to CCC you’ll ever get into your physical statistics, as of 2015 less than 45 perlobby,” said Terlep. “The number one cent vehicles were repaired through a reason to have a website is to drive DRP. business to your door.” He said some Part of really knowing and conof the important components include necting with your customers includes a call to action, welcome and educafinding out how they are currently tional videos, a blog, appointment opusing technology. A.T. Kearney found tions, and ratings and reviews. that more than 50 percent of the Online/mobile search: Terlep 10,000 consumers they surveyed said stressed the importance of ensuring they are “connected” every hour and your website is mobile compatible and research has shown that the average consider SEO (search engine optiadult spends nearly six hours a day in mization). All businesses that have a front of digital media, of which 19 perphysical location have a Google My cent is on social media.

Business, which is tied to Google re“Mobile is the way they want to views. “You must make sure you be connected with the rest of the claim it and you must drive people to world,” said Terlep. The number one give you reviews,” he said. He also thing they look at on these devices is recommended categorizing the busiemail (78%). “If you are utilizing an ness and integrating with social media email system and sending email to sites. your customers, you need to make Social media: “From a business sure the emails you send are easily perspective, it’s our belief that every read on a mobile device,” said Terlep. business needs to have a position on

Facebook, Google My Business, LinkedIn and YouTube,” said Terlep.

Other social media, such as Twitter, Instagram and Snapchat, are options a business can look into after the first four are in place. All social media sites should be an extension of the company website and be complete and professional.

Online reviews: Terlep said online reviews are critical to every business. They will increase sales, help you better understand your customers, create customer engagement and improve your website ranking. “If you don’t have an active/formal process set up in your business to request and capture online reviews, it’s one of the most important things you should do,” said Terlep. “Online reviews are trusted more than any other marketing and advertising medium available today.” He said it’s simple to do and can give businesses the highest ROI (return on investment) from a marketing perspective.

Email: In 2013, there were 3.9 billion email accounts around the world. By 2017, Terlep said that number is expected to rise to 4.9 billion.

“Email is growing and growing,” said Terlep. “Most companies use email today and feel it is much better for marketing communication and retention than any other marketing tool.”

Some of the emails he recommended sending include thank you emails with surveys and/or requests for online reviews, informational emails, new service offerings, event invites, and 30-day follow ups.

SMS/Text: The average voicemail callback takes over an hour, while an average text response takes 15 minutes. Terlep said 97% of adults use texts daily and 98% of texts are read in five seconds or less! Types of

texts businesses can send include unsold estimates/proposals, repair status information, special offers, review requests and recalls.

Mobile Apps: Terlep said that 86% of what is done on smart phones is through an app. “It gives the business an opportunity to own a piece of real estate on that consumer’s phone,” said Terlep. In addition, it helps build brand recognition, helps you stand out from the competition and cultivates customer loyalty. He said if shops can convince consumers that an app delivers enough value for them, they will have a distinct advantage over the competition.

Video: Some compelling reasons businesses should consider video marketing include: it helps shops end up on page one of the searches; it increases email open rates; it’s the fastest growing communication; YouTube is the second largest search engine; 59% of senior executives prefer video and they will watch for longer; and 95% of people are more likely to purchase. In addition to welcome videos and shop tours, other video suggestions include repair stories and cool cars. “I believe video is going to replace photos as the best way to document damage and other things in regard to repair,” said Terlep.

Customer Relation Management System: “If the consumer is important to your business, you must consider a Customer Relationship Management system (CRM),” said Terlep. There are multiple benefits when shops make it a priority to put their customers first, according to Terlep. Not only does it improve sales and employee productivity, it also helps with branding, customer service and improves social media presence and performance.

“We want our customers to have a great ownership experience, so we are pleased to resolve this litigation in a way that benefits them and demonstrates that we stand behind the quality and reliability of our vehicles,” Toyota said in a statement.

Under the settlement terms, Toyota will inspect the vehicles for 12

years from the day they were first sold or leased to determine whether frames need to be replaced at company expense and reimburse owners who previously paid for frame replacement.

The settlement reached on Oct. 31 covers Tacoma trucks from the model years 2005 through 2010, Se-

quoias from 2005 through 2008 and Tundras from the 2007 and 2008 model years.

Toyota also agreed to pay $9.75 million in attorneys’ fees, $150,000 in costs and expenses, and $2,500 each to the named eight class representatives as well as the cost of advertising the settlement.

Shop Strategies

Continued from Cover

Class Action

Toyota admitted no liability or wrongdoing in the proposed settlement filed on Nov. 9 before U.S. District Judge Fernando Olguin in Los Angeles.

50 DECEMBER 2016 AUTOBODY NEWS | www.autobodynews.com

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Historical Snapshot

—John Yoswick is a freelance writer based in Portland, Oregon, who has a body shop in the family and has been writing about the automotive industry since 1988.

He is the editor of the weekly CRASH Network (for a free 4-week trial subscription, visit www.CrashNetwork.com). Contact him by email at jyoswick@SpiritOne.com.

NACE ‘96, Insurer-Owned Body Shops, CIC on Estimates, DuPont Seeks Buyers with John Yoswick

lision repair industry consolidator. The 20 years ago in the collision repair Interinsurance Exchange of the Autoindustry (December 1996) Texas shop ownerwith Joe Sanders delivChasidy Raemobile Sisk Club, an affiliate of the Autoered a hard-hitting NACE Chairman’s mobile Club of Southern California, opening address, touching on nearly has invested $30 million in Caliber all of the industry’s hottest issues. He criticized the computerized estimating system provider for focusing more on removing overlap than on automating withonChasidy Rae Sisk “add-ons.” He called paint manufacturers to strop trying to block pointof-sale controls on product clearly labeled as “for professional use only.”

He said shop owners are tired of doing more work to use non-OEM and salvage parts while benefitting less fiIn 1996, Mike Anderson was a Virginia shop Chasidy Rae owner Siskand on a CIC committee calling for the nancial for doingwith so. And he called on estimating system providers to add more I-CAR to define an “industry-acceptable information about refinish labor times that repair” in order to help the industry cope have been manually changed with rising consumer expectation and the threat of diminished value claims.

Collision Centers. Caliber, based in Many of his comment were diIrvine, Calif., has 62 locations in Calrected toward thewith insurance industry.

Chasidy Raeifornia Sisk and Texas.

He criticized their use of unfair caps Despite its substantial investment, on materials. He praised State Farm the Automobile Club will have no conand USAA for developing internal systrol over day-to-day operations, and tems to accept any of the three autowill not have access to information mated estimating systems, and called other than what pertains to its insureds.

Chasidy Rae Sisk on other insurerswith to follow their lead.

“We have been using Caliber He said it was up to the top insurance since 1991, and we just like what they executives who attend NACE to relay do,” said Jim Gilmartin, senior vice needed information to others in their president for insurance operations at company and industry. the Automobile Club. “Their perform“Please help us carry the message ance has been exceptional, not only I back to other insurers, way they deal with our members, with adjustors, Chasidysu-Raethe Sisk pervisors and appraiser that the abuses but the services they provide: the speed of the automated estimating systems with which cars are repaired, the good must stop,” Sanders said. “If we are to feelings our members have in their restay controlled to the tenth of the hour lationship with Caliber, the quality of by the times posted in these systems the repairs.” after overlap deductions, then we must Caliber has been part of the Autowith Chasidy Rae Sisk be compensated for the additional op- mobile Club’s “Immediate Repair Proerations not included at the original gram” since 1991, and Gilmartin said calculation. We are tired of hearing that in investing in Caliber, his comwe’re ‘the only one who asks for it.’” pany hopes to see Caliber expand into – As reported in Automotive Re- other areas where the Automobile Club port. In the year following his address sells insurance. with Chasidy Rae Sisk at NACE, Sanders sold his two Texas – As reported in Hammer & shops to Caliber Collision (his son Dolly. Caliber is now based in Texas Mark is president and chief operating and has more than 400 shops in 16 officer of Caliber); he continued to states and the District of Columbia. In work as a consultant and in various 2003, Texas passed a law restricting capacities in the industry before retirwith Chasidy Raeinsurer Sisk ownership of collision repair ing in 2005. shops, a law that insurers challenged for five years all the way up to the U.S. Supreme Court but was eventually up15 years ago in the collision repair held. So in order to continue expandindustry (December 2001) Another insurer has invested in a coling in Texas, Caliber in 2008 sought

Associations Assembling Southeast News

Western Associations

Southwest Associations Southeast Associations

funding from a Canadian investment firm that enabled both Zurich Financial Services (of which Farmers Insurance is a subsidiary) since 1997, and the Automobile Club of Southern California to cash out their investments in Caliber.

10 years ago in the collision repair industry (December 2006) If refinish labor times on repaired panels are going to be adjusted from those in the estimating systems – something 96 percent of shops say they have seen insurers do –the printed copy of the estimate should show what the original labor time is.

That was the recommendation of the Collision Industry Conference (CIC) Estimating Procedures Committee at the conclusion of a panel discussion on the topic in Las Vegas.

“The committee’s recommendation is to show the reduction amount as a separate negative line entry, or clearly

Northeast Associations Midwest Associations

National Associations

Northwest Associations Shop Showcase

52 DECEMBER 2016 AUTOBODY NEWS | www.autobodynews.com

with Ed Attanasio

document the calculation,” Mike Anderson, a member of the CIC committee who moderated the panel discussion, said. “So on the bottom of the estimate, for example, line 42 would tell you a refinish time was changed from, say, 2.2 to 1.6. Then as the end-user of that estimate, you would be able to know the time was changed and by what magnitude.”

Anderson, owner of Wagonwork Collision Centers in Alexandria, Va., opened the panel discussion with the responses he received from the estimating system providers to a series of questions the committee asked about manual changes to refinish times. [Anderson said that shops say] the justification they are given for such changes is that the changes are being made on refinish labor times for “partial refinish” of repaired panels.

“In some cases, the system generated blend times are being applied to repaired panels, which appears to be in

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contradiction of database guidelines,” Anderson said.

If a shop received a printed estimate written in an estimating system the shop doesn’t have, the only way to know that refinish time has been changed is to note the asterisk by the labor time. But even so, Anderson said, the shop has no way of knowing what the original labor time was if they don’t have that estimating system, so there is no way to audit how significant a change has been made.

– As reported in Autobody News.

Anderson sold his shops in 2010 and is now an industry trainer and consultant. Representatives of all three estimating systems at the CIC meeting acknowledged the committee’s request for the additional information on estimates. None has made the change.

5 years ago in the collision repair industry (December 2011) DuPont CEO Ellen Kullman said last week the company is giving its automotive paint unit an opportunity to meet financial targets before DuPont considers its options for the business.

The Bloomberg news agency reported last month that “people knowledge-

able of the matter” said DuPont hired Credit Suisse Group AG to seek buyers for its “Performance Coatings” unit, which includes its automotive paint division.

DuPont promoted John McCool a year ago to president of the Performance Coatings segment, and gave him “very specific performance targets,” Kullman told reporters last week.

“From a performance standpoint, we’ll give them a chance to see if they can get there… If any of our businesses can’t obtain their targets, obviously we’ll look at alternatives, whatever that means.”

– As reported in CRASH Network (www.CrashNetwork.com), December 19, 2011. Nine months later, DuPont announced it was selling its 11,000-employee automotive paint business to private equity firm The Carlyle Group for $4.9 billion in cash.

The company was later renamed Axalta Coating Systems, and The Carlyle Group sold off its remaining interest in the company this past summer.

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Snap-on to Acquire Car-O-Liner

Snap-on Incorporated recently announced that it has entered into a definitive agreement to acquire Car-O-Liner Holding AB (“Car-

O-Liner”) for approximately $155 million in cash. Based in Gothenburg, Sweden, Car-O-Liner, with trailing 12 month sales of approximately $95 million, is a global provider of collision repair equipment and information and truck alignment systems. Subject to certain closing conditions, the transaction is expected to close within 30 days.

“Car-O-Liner’s product offering and special expertise are important additions to our Repair Systems & Information Group, bringing

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greater capabilities in collision repair and strengthening Snap-on’s position in the heavy duty segment,” said Nick Pinchuk, Snap-on chairman and chief executive officer. “Given trends in the collision space, including the need for greater precision, the requirement to accommodate new materials and the higher emphasis on shop efficiency, we believe this acquisition will further Snap-on’s progress along its strategic and coherent growth runway of expanding with repair shop owners and managers. We look forward to welcoming Car-O-Liner associates to the Snap-on family.”

According to the company, founded in 1920, Snap-on is a $3.4 billion, S&P 500 company headquartered in Kenosha, Wisconsin.

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www.autobodynews.com | DECEMBER 2016 AUTOBODY NEWS 53

Axalta Announces 2016 Custom Finishes Calendar Competition Winners Axalta Coating Systems has announced the winners of its 2016 Custom Finishes Calendar Competition, who will appear in the 2017 calendar.

Custom car owners and builders from across the United States and Canada vied to have their vehicles featured in the custom calendar that Axalta has produced annually since 1993.

Axalta experts looked for motorized passenger vehicles including automobiles (imported or domestic), motorcycles, aircraft or watercraft that are finished with Axalta’s custom Cromax®, Nason®, Spies Hecker®, Standox® brands, or Hot HuesTM products.

Entrants must own or have painted the vehicle they entered into the competition. Entries were judged on “best use of color,” including finish quality, technical difficulty, design originality

and artistic merit.

Twelve winners will appear in Axalta’s 2017 Custom Finishes Calendar. The grand prizewinner will receive $1000, a complimentary professional photo shoot of the winning vehicle, cover position on the 2017 Custom Finishes Calendar, one calendar page highlight and 35 copies of the 2017 calendar. Eleven first place winners will each receive $500 cash, a complimentary professional photo shoot of the winning vehicle, one in-calendar page position and 35 copies of the 2017 Calendar. The winners’ names and locations, descriptions of their vehicles, basecoat brand used and the months in which their vehicles will appear in the calendar are as follows: Grand Prize Winner - Cover and April: Derick Samson, Marshall, Missouri, 1952 Mercedes Benz 170S (Cromax®)

January: Scott Austin, Eau Claire, Wisconsin, 1965 Ford Falcon Futura (Hot HuesTM)

February: Michael Velek, Manuta, Ohio, 1965 Buick Riviera Gran Sport (Spies Hecker®) March: Tim Strange, Lewisburg, Ten-

nessee, 1968 Chevrolet C10 Pickup Truck (Cromax®)

May: Lamar Ard, Westwego, Louisiana, 1961 Chevrolet Corvette (Standox®)

June: Jim and Pat DeFew, Benton, Kentucky, 2015 Custom Motorcycle (Hot HuesTM) July: PJ Burchett, Knoxville, Tennessee, 1950 International Harvester Metro Van (Cromax®) August: Micky Heflin, Paducah, Kentucky, 1933 Ford Roadster (Nason®)

September: Robbin Sheets, Lodoga, Indiana, 1934 Diamond T 211 Truck (Cromax®)

October: Scott McCormack, Leesburg, Florida, 1967 Pontiac Tempest (Cromax®) November: Patrick Buse, Omaha, Nebraska, 1960 Pontiac Ventura (Cromax®) December: Bruce Ricks, Sapulpa, Oklahoma, 1956 Ford Victoria (Cromax®) For more information, visit www .axaltacs.com.

Support CREF by Shopping on AmazonSmile

Collision industry members can support the Collision Repair Education Foundation (CREF) in their annual campaign fund this holiday season by shopping on AmazonSmile, a website operated by Amazon.com that lets customers enjoy the same selection of products as are available on Amazon.com. When collision industry members shop on AmazonSmile, the AmazonSmile Foundation will donate 0.5% of the price of eligible purchases to CREF once it has been selected as the desired charitable organization. Instructions for signing up for AmazonSmile are as follows: • Visit www.smile.amazon.com to sign in or create an account.

• Go to Your Account from the navigation and select option to Change Your Charity.

• Search for “Collision Repair Education Foundation” and select as your charitable organization.

• A message at the top of your browser should read “Supporting Collision Repair Education Foundation.”

• Amazon will automatically donate 0.5% of the purchase price from your eligible AmazoneSmile purchases to CREF. See www.collisioneducationfoundation.org.

WIN Scholarship Program Opens Applications for 2017

The Women’s Industry Network (WIN®) is committed to financially supporting females who demonstrate a desire to excel in the field of Collision Repair.

As such, applications for the 2017 scholarship program are currently being accepted through January 19, 2017. WIN offers scholarships that will provide tuition assistance as well as educational opportunities and enrichment events to qualified applicants. The program for 2017 consists of the College Student Tuition and Conference Scholarship awards.

The College Student Tuition and Conference Scholarship awards are presented to students enrolled in a post-secondary collision repair technology program. Each scholarship recipient will receive a $1,000.00 scholarship to continue their post-secondary education in collision repair and a one-year WIN Membership.

Some recipients will also receive pay-

ment of their registration fee and travel expenses to attend the 2017 WIN Educational Conference in Denver, Colorado May 8th-10th, 2017.

In addition, scholarship recipients will have the opportunity to be mentored by a member or the WIN Board of Directors or a 2017 recipient of the Most Influential Women (MIW) Award.

The deadline for applications is Thursday, January 19, 2017. For scholarship requirement details and submission instructions, please visit http://thewomens industrynetwork.ning.com/page/ scholarships.

To learn more about WIN programs or for information on becoming a member or sponsor of WIN, visit the WIN website at www .WomensIndustryNetwork.com.

For more information about the WIN Scholarship Program, contact Bev Rook-Twibell at (816) 678-4777 or beverly.rook@safelite.com.

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54 DECEMBER 2016 AUTOBODY NEWS | www.autobodynews.com

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California Legislation to Thwart Unlicensed Dismantlers Signed Into Law Assembly Bill 1858, environmental justice legislation authored by Assembly Majority Whip Miguel Santiago (D-Los Angeles), was signed into law

by Governor Jerry Brown in September. Co-sponsored by the State of California Auto Dismantlers Association (SCADA) and the California State Board of Equalization (BOE), AB 1858 creates a multiagency team to investigate tax evasion, environmental damage, and public harm that occurs as a result of unlicensed automobile dismantling.

California faces an illegal underground economy in the auto recycling industry which has led to numerous public health and environmental violations. Illegal dumping and disposing of vehicles, inadequate hazardous waste handling, car thefts, improper worker safety protections, and other violations threaten vulnerable and underserved communities.

“Unlicensed dismantling is a ‘sleeper’ environmental justice, economic, and public health issue,” Santiago said. “The resulting environmental and public health damage to our communities calls for urgent action from the state. The governor’s signature prioritizes the health and safety of all people and ensures that all Californians

have the right to live, learn, and work in a healthy environment.”

Of the 28 million registered vehicles in California, about 1.2 million are disposed of annually. Of those, approximately 360,000 (30 percent) endof-life vehicles are being processed through unlicensed and unregulated automobile dismantlers. Unlicensed automobile dismantlers do not follow licensing requirements by the California Department of Motor Vehicles (DMV) that include insurance obligations, work place safety requirements, tax liability, and environmental regulatory standards as required by law.

“I want to thank Assemblymember Santiago for successfully advocating for comprehensive policy change on an issue that has been plaguing the State Board of Equalization,” BOE Fiona Ma, CPA, said. “Everyone should be paying their fair share of taxes, including auto dismantlers who are dealing with end-of-life vehicles that normally have toxic and waste issues such as safely removing and recycling unused gasoline, brake fluid, engine oil, transmission fluid, antifreeze, catalytic converters, tires, mercury switches, lead acid batteries, and Freon. It is imperative that these business owners are registered, li-

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censed, and regulated like others to minimize toxic impacts and ensure the best environmental and health safety standards are adhered to.”

Greg Pirnik, president for the State of California Auto Dismantlers Association, added that this measure “will help small businesses, protect jobs, and increase environmental protection by addressing the very serious and growing problem in California of unlicensed, unregulated, and underground automobile dismantling.”

The multiagency team created

by AB 1858 includes the DMV, the BOE, the California Environmental Protection Agency (CalEPA), and other departments within CalEPA, including the State Department of Toxic Substances Control (DTSC). Those agencies will be required to submit a report to the legislature outlining findings and policy recommendations by Jan. 1, 2019.

AB 1858 will take effect on Jan. 1.

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Autobody News

Crash Into KY Body Shop

by Lex18.com

Lexington firefighters were called out after a car accidentally drove into a building on the morning of October 25.

If there is a bright spot to this

story, it’s that the building in question belongs to an auto body repair shop.

The crash happened on Nicholasville Road. No one was injured.

Lexington Police say the driver was preparing to pull into a bay at Dings and Dents Auto Shop. He thought that the clutch was all the way in. When the driver started the car, it jumped forward and hit the building.

The building only received minor damage.

We thank Lex18.com for reprint permission.

Axalta Launches New Self-bonding Electrical Steel Coating

Axalta Coating Systems has developed a new one-component selfbonding electrical steel varnish called Voltatex® 1175W-1K. According to the company, the new varnish offers longer shelf life and significantly improved handling with the same technical performance as standard two-component systems.

“Voltatex 1175W-1K provides users with increased product reliability, more efficient processing and The source for timely very user-friendly handling,” said information that every Frank-Rainer Boehm, Global TechbodyManager shop needs! nology for Axalta’s Energy Solutions business. “An effective self-bonding one-component varnish CALL 800-699-8251 requires a highly-sensitive and wellcontrolled crosslinking system to ensure that the coating’s application, Mail drying Subscription and hardening all work well.

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NFL Network Shifts Gears With New Reality Series “Tackle My Ride”

NFL Network has announced the debut of Tackle My Ride, a new unscripted reality series premiering Tuesday, November 15 at 8:00 PM ET. The show features co-hosts former Pro Bowl linebacker and Super Bowl Champion LaMarr Woodley and Demented Customs founder and master car builder James Torrez, who surprise deserving football fans with ultimate fan car makeovers by their NFL hometown heroes.

From Super Bowl Champion, media personality and executive producer Michael Strahan and Leftfield Pictures, Tackle My Ride calls on current NFL players including New York Giants defensive end Jason PierrePaul and Cleveland Browns cornerback Joe Haden along with their respective teams (see full list below) to help deserving, loyal fans makeover their everyday vehicle into a customized, team-inspired dream ride.

Each week, viewers go inside the onfield heroes’ garages, learn fascinating, loyal football fans’ stories, and get a behind-the-scenes look at Torrez’s highly creative and renowned auto restoration shop.

The announcement of Tackle My Ride was made by Woodley and Torrez in front of automotive enthusiasts

at the 2016 SEMA Show.

“We’re excited to continue to create this type of lifestyle programming, which allows us to highlight

“NFL Network has given us a tremendous opportunity to bring fresh, authentic and inspiring programming beyond the game of football to fans across the country,” said Strahan. “Through the lens of custom car restoration, the series highlights individual stories of loyal fans-in-need while giving viewers inside access to some of their favorite football stars.”

“Tackle My Ride is the first unscripted program for NFL Media completely focused on the important relationship between the teams NFL Network debuts new reality series “Tackle My and players, and the millions Ride,” starring Super Bowl Champion LaMarr Woodley of fans that make the NFL (right) and Demented Customs master car builder, part of their lives,” said Julie James Torrez (left) with featured Cleveland fan, Joe Haddon, Senior Vice PresiWhitthorne (center) at 2016 SEMA Show in Las Vegas dent of Marketing for NFL on Wednesday, Nov. 2, 2016. Credit: Business Wire Media. “With this show, our players and their engaging per- we’ve made a strategic investment by sonalities and bring them together expanding our lineup to bring new auwith our most passionate fans,” said diences to NFL Network and continue Michael Mandt, Executive Producer to grow the NFL fan base. The program of Original Content for NFL Net- represents crossover content that will work. “The car customization indus- appeal to a wide audience across the try has an attitude, lifestyle, and country, including millions of car enculture all its own, and this series will thusiasts.” deliver cool access and a great story Tackle My Ride airs Tuesdays at in each episode.”

8:00 PM ET on NFL Network. Below

is a broadcast schedule for the 2016 season: • November 15 – featuring the Cleveland Browns and cornerback Joe Haden

• November 15 – featuring the Seattle Seahawks and defensive end Cliff Avril

• November 22 – featuring the Minnesota Vikings and tight end Kyle Rudolph

• November 29 – featuring the New York Giants and defensive end Jason Pierre-Paul

• December 6 – featuring the New Orleans Saints and defensive tackle John Jenkins

• December 13 – featuring the Dallas Cowboys and cornerback Brandon Carr NFL Network’s Tackle My Ride is produced by Leftfield Pictures in association with SMAC Entertainment with executive producers Michael Strahan, David George, Shawn Witt, Sean Moran and Constance SchwartzMorini.

For more information, visit www .NFL.com/nflnetwork.

PPG Introduces Upgraded Tint Guide Posters, Distributor’s Award, and Custom Builds Win Goodguys Recognizing that blending is not always an option for some paint technicians, PPG has made significant upgrades to its traditional tint guides and has created new posters that provide quick, visual “at a glance” recommendations for refinish situations when tinting may be required.

According to the company, the new guides are the result of a concerted “voice of the customer” effort

by PPG, in which representatives visited collision centers, interviewed painters and met with distributors to

ensure that PPG customers are provided with the most advanced, accurate and efficient color tools.

“We traveled to over 80 collision centers to listen to what our customers had to say,” said Mike Henry, PPG global color tools and color vari-

ant manager. “We talked to more than 150 industry professionals and found that our color chips are their go-to tool. We also learned that there isn’t always the option to blend: When that happens, tinting becomes the priority.

Knowing that time and speed are important in the refinish process, we made improvements to our tinting guides to address the issue.”

PPG Platinum Distributor Painters Supply & Equipment Receives ACE Award Painters Supply & Equipment Co., a Taylor, Michigan-based PPG Platinum Distributor, has been named the winner of the Auto Care Association’s (ACA) Auto Care Career and Education (ACE) Award for 20162017. The award recognizes a company’s dedication to training and the career development of its employees.

Painters Supply took the honor in the Mid-Size Company category. Awards were also given to companies in the Small-Size and Large-Size categories.

Winning companies exhibit a dedicated and continuing investment in enhancing their employees’ level of

56 DECEMBER 2016 AUTOBODY NEWS | www.autobodynews.com

knowledge and skill development.

The award recipients were recognized at the ACA Fall Leadership Days in Washington, D.C., on September 8, 2016.

Patrick Mayette, President of Painters Supply & Equipment, said, “We are honored by the Auto Care Association’s recognition of Painter Supply’s training initiatives. More important, we are proud of the manner in which Painters Supply associates have embraced the programs and used the knowledge and information to bring insight and value to their customers and stakeholders.”

PPG-Painted Custom Builds Take Major Goodguys Awards A 1967 Chevelle and a 1961 Ford F100 pickup—both painted with PPG

products—earned top honors from the Goodguys Rod & Custom Association in Strongville, OH. The Chevelle, built by Jeremy and Phil Gerber and the crew at the Roadster Shop for owner Tom Demrovsky of Wadsworth, Ohio, received the 2016 Muscle Machine of the Year award.

The Ford, owned by Todd Williams of Phoenix, AZ, and customized and painted by Jason Graham, was named the winner of the 2016 Goodguys Truck of the Year-Late. The “Late” category covers the 1953–1972 model years. Both selections were made by a panel of judges chosen by the Goodguys.

According to John Drummond, editor of the Goodguys Goodtimes Gazette, the Chevelle and the Ford were selected as the overall winners of their respective groups, seven finalists each, from regional Goodguys events. “As always, these were tough competitors,” said Drummond. “Each car and truck that qualifies is a showstopper and picking just one for each award is difficult, but these two were genuinely outstanding and deserving of recognition.”

For more information, visit www.ppg refinish.com.

ALLDATA Achieves Customer Milestone

ALLDATA LLC, an AutoZone company, exceeded 100,000 subscribers in North America within the third quarter of 2016. ALLDATA solutions are now available across North America—in the United States, Canada and Mexico.

“The growth in our North American customer base speaks to our emphasis on putting customers first, listening to each and every customer and tailoring products to meet their specific needs,” said Mitch Major, president of ALLDATA LLC. “It’s simple, really. We exist to serve our customers. We’re here to help them run their shops efficiently, serve their customers and succeed. Our team works hard to get it right, and we will continue to deliver the best solutions, from repair information to shop management to personalized support.”

ALLDATA provides OEM-direct mechanical and collision repair information solutions to shops of all sizes.

“Car Care Center is a familyowned business with a 47-year history, and we’ve kept our priorities pretty basic: helping people with their cars,” said Lynne Cardwell, CEO, Car Care Center in Sacramento, Calif.

“It sounds simple, but to do it, we’ve

had to learn and re-learn the amazingly diverse and always-changing technology embedded in vehicles.

The one constant we know to expect is change! In this demanding environment, we’ve kept pace thanks to ALLDATA’s updated repair information and easily navigated online resources.

Our ASE-Certified technicians and service advisors depend on ALLDATA to solve diagnostic problems quickly and to estimate correctly what it really takes to do the job. All of this protects our bottom line. We know ALLDATA understands small business and values its customers as much as we value ours.”

“We are proud to be a partner in the long-term success of so many shops,” added Major. “The ALLDATA portfolio of products is designed to help our customers succeed. We are constantly innovating to deliver what’s needed today, tomorrow and in the future, and we look forward to many more years of contributing to the success of shops across North America.”

For more information, visit www .alldata.com.

www.autobodynews.com CHECK IT OUT!

1Collision Network Expands Into California, Adds Wisconsin Location The 1Collision Network has announced its expansion into California, adding Body Best Collision Center in Sonoma, CA to its network of collision repair centers.

Body Best owner Dino DiGiulio commented, “Body Best Collision Center is excited to begin our journey to the next level and pave the way for further network expansion in California. 1Collision Network will provide support to help facilitate the growth of our business and enhance our success in today’s consolidating marketplace.”

1Collision also added to their Wisconsin base with the addition of Aerco Collision in Altoona, WI. Aerco owner Shawn Kloss stated, “1Collision Network offers our business the marketing, performance, and organizational infrastructure needed forThe our continued sourcesuccess.” for timely

1Collision Network President Jim Keller commented, “As we enter the California marketplace and continue to expand in the Midwest and South, we are both proud and enthused to welcome these two high-quality, successful business operators into our family of collision centers.”

The 1Collision Network is an organization of independent and dealer-owned and operated collision repair businesses, committed to high quality collision repair services, peak performance, developing trusting insurance relationships, and ensuring a positive, predictable, and seamless repair experience for both the consumer and the insurer.

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