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Industry Players Weigh in After Nevada Bill Addressing Total Loss Thresholds Does Not Move Forward by Stacey Phillips

A Nevada bill that would have revised the provisions governing total loss vehicles was pending a vote in the state Assembly before it was removed from the table. Now, all parties involved are looking to see how this might affect future decisions in regard to totaling a vehicle. Assembly Bill 368 was introduced earlier this year by Robert Compan, vice president of the Nevada Insurance Council, and sponsored by Assembly Minority Leader Paul Anderson. The amended bill proposed to raise the

threshold for a total loss to 80 percent. Currently, the threshold is 65 percent after exclusions such as paint/materials and electronic components are removed. The remainder of vehicles totaled by insurers receive a salvage title. “We saw that as being an extreme safety hazard,” said Compan, who is also chairman of the Coalition of Nevada Insurance Lobbyists. “When a vehicle hits its threshold, the insurance company is not going to repair a vehicle that has exceeded its value. It creates confusion for consumers, the industry and for the body shops and See Industry Players, Page 14

CA Body Shop Owners Call AB 1679 a Potential Disaster for Industry by Ed Attanasio

If you are a body shop owner in California, you have likely received an email from the California Autobody Association or a colleague that had the words “Emergency Meeting” in the subject line. Yes, shops are alarmed about AB 1679, a bill that if passed could destroy the collision repair industry in the Golden State forever, ac-

cording to shop owners from San Diego to San Francisco and everywhere in between. If you’re not familiar with AB 1679 (Auto Body Repair), it’s sponsored by Assemblywoman Autumn Burke, (D-Inglewood)—a bill that would essentially wipe out the antisteering and labor rate survey regulations that have been in effect since See AB 1679, Page 10

Toby Chess and Janet Chaney win SCRS Awards

Autobody News congratulates two of our longest term contributors and supporters of the magazine. Both Toby Chess and Janet Chaney received SCRS’ Awards

in April. Both Chess and Chaney have previously received the Collision Industry Individual Service Award, and the Humanitarian Award. See p. 6 this issue.

VOL. 35 ISSUE 6 JUNE 2017

CIC Task Force Explores What “Secure Share” Will Mean for Exchange of Estimate Data

ing system, or third-parties like CSI providers, parts locating services, rental CCC Information Services’ newly- car companies, etc. launched “Secure Share” generated Under the current data-exchange both questions and criticisms at the method, a CCC ONE user can transfer Collision Industry Conference (CIC) that data to others using a standardheld in Pittsburgh, PA, in late April, ized “Estimate Management Standard although no company representative (EMS)” file. In many cases, those third-parties have—with a was there to respond. shop’s permission—placed a A new CIC task force “data pump” on the shop’s held a panel discussion related server to automatically pull to the new data-sharing systhe EMS files the shop has tem, and though CCC chose agreed to share. not to attend (citing antitrust concerns), it did send a fourCCC’s “Secure Share” changes this arrangement in page response to questions Frank Terlep several key ways. First, it posed by the task force. “Secure Share” went “live” in early will transfer the data using a “Business Message Suite (BMS)” file, viewed by April (www.cccsecureshare.com), representing a significant change in terms many in the industry as a positive of how shops using CCC’s estimating change. The industry-developed BMS system can share estimate information standard in theory gives users more See CIC Task Force, Page 18 with a shop management or paint mixby John Yoswick

CAA Takes on the Capitol with ASCCA and CalABC by Ed Attanasio

Every year in April, the California Autobody Association co-hosts CAA/ ASCCA/CalABC Joint Automotive Aftermarket Industry Legislative Day as the automotive repair industry in

discuss crucial issues that can affect their businesses in one way or another while preparing to meet with their representatives. One particular bill—AB 1679 (Auto Body Repair)—was on the minds of all body shop owners in at-

(l to r) Lobbyist Jack Molodanof, CAA State President Kathy Mello, CAA Executive Director David McClune, CAA Rep Pete Bezeck and Mike Passof, CAA officer and board member were on hand for 2017 Legislative Day

the Golden State lets their voices be heard as they convene at the Capitol in Sacramento. On April 25 at the Capitol Event Center, 80 collision and mechanical repairers were on hand to

tendance at this year’s Legislative Day, but there are three others that can potentially affect their livelihoods in many ways: SB640: Tax Reform-ExSee CAA at Sacramento, Page 24

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Contents Action Against Potential Bill Affecting

Labor Rates, Steering . . . . . . . . . . . . . . . . 30

Antonelli - From Competitions to Career Fairs, UTI Long Beach Prepares Students for

Success. . . . . . . . . . . . . . . . . . . . . . . . . . . 62

ASA Northwest’s 2017 ATE Sold Out for

Fourth Year in a Row . . . . . . . . . . . . . . . . . 28

Attanasio - Regal Collision Wins Best in

Show at Dog Fundraiser . . . . . . . . . . . . . . . 56

Auto Body Shop Donates Labor, Materials

to Save Waverly Duck. . . . . . . . . . . . . . . . . 20

CA Body Shop Owners Call AB 1679 a

Jake Rodenroth . . . . . . . . . . . . . . . . . . . . . . 3

Chess - Know the Terms: Scanning, ESC,

SAS’s and ADAS? If Not, Read On… . . . . . 40

Yoswick - Flashback: Panel Calls for End

of ‘Funny Time’ – Two Decades Ago . . . . . . 60

NATIONAL

Assured Performance Announces 2017

OEM Certified Collision Care Provider

Conference . . . . . . . . . . . . . . . . . . . . . . . . 19

asTech™ Launches New [Online] Sales Page . . 19 Auto Care Careers Offers On-Campus

Recruiting Opportunities . . . . . . . . . . . . . . . 70

Potential Disaster for Industry . . . . . . . . . . . . 1

Chevrolet Sees Spike in OnStar Spanish

and CalABC . . . . . . . . . . . . . . . . . . . . . . . . . 1

CIC Task Force Explores What “Secure Share”

Location in Salem, Oregon . . . . . . . . . . . . . 27

Honda Kicks Off New Quality Repair Campaign . . 6

CAA Takes on the Capitol With ASCCA

Gerber Collision & Glass Opens Repair

Industry Players Weigh in After Nevada Bill Addressing Total Loss Thresholds Does

Not Move Forward . . . . . . . . . . . . . . . . . . . . 1

Requests . . . . . . . . . . . . . . . . . . . . . . . . . . 70

Will Mean for Exchange of Estimate Data . . . 1

I-CAR® Welding Training & Certification

Now Required for State Farm™ Select

Service® Repairers . . . . . . . . . . . . . . . . . . . 75

King Collision Center in Los Angeles Launches

ISU Graduate Enters Nontraditional

Main Auto Body, Inc. Announces Newest

Plans Coming Together for WIA July

OR Auto Tech Rescues Cat in Record Time. . . . 8

Polyvance Supports Caliber Collision’s

New Online Marketing Campaign . . . . . . . . 20 Location in Bend, OR . . . . . . . . . . . . . . . . . . 8

Phillips - Industry Players Weigh in After

Career Path . . . . . . . . . . . . . . . . . . . . . . . . 11

Conference . . . . . . . . . . . . . . . . . . . . . . . . 69

“Changing Lanes” Initiative. . . . . . . . . . . . . 12

Nevada Bill Addressing Total Loss

PPG Certification Training Programs Keep

Silverton, OR, Senior Driving Toward

SCRS Awards Toby Chess, Janet Chaney,

State of the Art Auto Shop Opens at

SCRS Awards Toby Chess, Janet Chaney,

Third Time Lucky for Mick’s Paint at the 2017

SCRS Education Committee Presents Video

Thresholds Does Not Move Forward . . . . . . 14

His Goal . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Morro Bay, CA, High School . . . . . . . . . . . . . 6

Grand National Roadster Show . . . . . . . . . . 12

COLUMNS

Techs on Top . . . . . . . . . . . . . . . . . . . . . . . 68

and Bob Smith . . . . . . . . . . . . . . . . . . . . . . . 6

on Scanning, Diagnostics and Calibration . . 75

Sisk - WIN’s Extraordinary 2017 Educational

Conference . . . . . . . . . . . . . . . . . . . . . . . . 35

Attanasio - Elite Electronics Gives Body Shops

The Dropout Who Branded a Sauce: Auto Body

Attanasio - Long Island, NY Shop Owner

Women’s Industry Network Announces

an In-House Mechanical Department . . . . . 52

Creates Graffiti Mansion . . . . . . . . . . . . . . . 36

Owner-Trainer Spices it Green. . . . . . . . . . . 64

Winners of 2017 Scholarship Program . . . . 72

Diagnostic Services (CDS), will discuss “How to Negotiate Pre & Post Scans.” CDS provides remote diagnostic solutions and services to the collision repair industry using its patented asTech device. The company also provides access to ASECertified Master Technicians, who are trained to be virtual diagnosticians. To register for the campus tour and dinner, RSVP to Cindy Shillito, radiatorgirl@socal.rr.com; 714-9444028. For information about UTI, visit uti.edu. For information about CDS, visit collisiondiagnosticservices.com.

Publisher & Editor: Jeremy Hayhurst General Manager: Barbara Davies Contributing Writers: David Brown, John Yoswick, Janet Chaney, Toby Chess, Ed Attanasio, Chasidy Sisk, David Luehr, Stacey Phillips, Victoria Antonelli Advertising Sales: Joe Momber, Sean Hartman, Bill Doyle, Norman Morano (800) 699-8251 Office Manager: Louise Tedesco Sales Assistant: Jessica Day Digital Marketing Manager: Cass Heckel Art Director: Rodolfo Garcia Graphic Designer: Michelle Lucas Accounting Manager: Pamela Cate

Advanced Savings Solutions . . . . . .25 AIRCOM USA, Inc. . . . . . . . . . . . . . . .6 Audi Wholesale Parts Dealers . . . . .66 Automotive ID . . . . . . . . . . . . . . . . . .26 AutoNation Chrysler-Jeep-DodgeRam-Fiat . . . . . . . . . . . . . . . . . . . .10 Axalta Coating Systems . . . . . . . . . . .2 BMW Wholesale Parts Dealers . . . .71 Bob Smith BMW . . . . . . . . . . . . . . . .51 Bob Smith MINI . . . . . . . . . . . . . . . .51 Capitol Subaru . . . . . . . . . . . . . . . . .76 Certified Automotive Parts Association (CAPA) . . . . . . . . . . .33 ChemSpec USA, LLC. . . . . . . . . . . .12 Chrysler-Dodge-Jeep-Ram of Seattle . . . . . . . . . . . . . . . . . . .50 Classifieds . . . . . . . . . . . . . . . . . . . .74 Colortone Automotive Paints . . . . . .35 Dave Smith Motors . . . . . . . . . . . . .47 Del Grande Dealer Group . . . . . .16-17 Denny Menholt Chevrolet . . . . . . . .63 Dent Magic Tools . . . . . . . . . . . . . . .14 Dominion Sure Seal, Ltd. . . . . . . . . .44 Downtown Motors of LA (Audi, VW, Porsche) . . . . . . . . . . .55 ECS Automotive Concepts . . . . . . .28 Engine Parts Warehouse . . . . . . . . .42 Enterprise Rent-A-Car . . . . . . . . . . .46 Equalizer Industries, Inc. . . . . . . . . .40 Eurovac, Inc. . . . . . . . . . . . . . . . . . .20 First Auto Group . . . . . . . . . . . . . . . .54 Ford of Kirkland . . . . . . . . . . . . . . . .50 Ford Wholesale Parts Dealers . . . . .61 Galpin Motors . . . . . . . . . . . . . . . . .49 Glenn E. Thomas Dodge-ChryslerJeep . . . . . . . . . . . . . . . . . . . . . . .31 GM Wholesale Parts Dealers . . . . . .67 Haddad Dodge-Kia . . . . . . . . . . . . .27 Herkules Equipment Corporation . .24 Honda-Acura Wholesale Parts Dealers . . . . . . . . . . . . . . . . . .38-39 Hyundai Motor America . . . . . . . . . . .5 Hyundai of Kirkland . . . . . . . . . . . . .50

Serving California Idaho, Montana, Nevada, Oregon, Washington and Wyoming. Autobody News is a monthly publication for the autobody industry. Permission to reproduce in any form the material published in Autobody News must be obtained in writing from the publisher. ©2017 Adamantine Media LLC. Autobody News P.O. Box 1516, Carlsbad, CA 92018 (800) 699-8251 (760) 603-3229 Fax www.autobodynews.com news@autobodynews.com

Western

Antonelli - CAA Members Urged to Take

CAA Meeting Features UTI Tour & Speaker

The California Autobody Association (CAA) Glendale/ Foothill and Los Angeles chapter and Universal Technical Institute (UTI) are hosting the second annual UTI Tech Showcase June 22 in Long Beach, CA. The showcase, which will be held at UTI Auditorium, is an opportunity for all local body shops to get a glimpse of how UTI creates eligible body shop apprentices. UTI provides post-secondary education for students seeking careers as professional collision repairers. Following a campus tour of UTI at 5 p.m. and a meet and greet/ dinner at 6 p.m., Jake Rodenroth, director of client services at Collision

Indexof Advertisers

REGIONAL

CAA Meeting Features UTI Tour & Speaker Jake Rodenroth

Hyundai of Seattle . . . . . . . . . . . . . .50 Hyundai Wholesale Parts Dealers . .72 Insta Finish Car Care . . . . . . . . . . . .23 Kearny Mesa Subaru-Hyundai . . . . .18 Kia Motors Wholesale Parts Dealers . . . . . . . . . . . . . . . . . .58-59 Killer Tools & Equipment . . . . . . . . .43 Lancer Insurance Company . . . . . .19 Mazda Wholesale Parts Dealers . . .75 MINI Wholesale Parts Dealers . . . . .70 Mirka USA, Inc. . . . . . . . . . . . . . . . .22 Mitsubishi Wholesale Parts Dealers . .60 MOPAR Wholesale Parts Dealers . .41 Moss Bros. Chrysler-Jeep-Dodge . .21 NACE/automechanika Trade Show . .13 Nissan/Infiniti Wholesale Parts Dealers . . . . . . . . . . . . . . . . . . . . .73 O’Reilly Auto Parts . . . . . . . . . . . . . .29 Paint Spray Booths - PFS, Inc. . . . . . .8 Penske Hyundai . . . . . . . . . . . . . . . .52 Polyvance . . . . . . . . . . . . . . . . . . . . .34 Porsche Wholesale Parts Dealers . .75 Puente Hills Subaru . . . . . . . . . . . . .48 Riverside Kia . . . . . . . . . . . . . . . . . .36 Riverside Metro VW-Honda-HyundaiNissan-Mazda . . . . . . . . . . . . . . .56 Robaina Industries, Inc. . . . . . . . . . .37 Roy Robinson Subaru . . . . . . . . . . .45 SATA Dan-Am Company . . . . . . . . . .9 Shingle Springs Subaru . . . . . . . . . .69 Sierra Chevrolet-Honda-Subaru . . .57 Spanesi Americas . . . . . . . . . . . . . .30 Subaru Wholesale Parts Dealers . . .65 Tacoma Dodge-Chrysler-Jeep-Ram .15 The Bay Area Automotive Group . . .53 Valley Auto Dismantlers Association, Inc. . . . . . . . . . . . . . .62 Valspar Automotive . . . . . . . . . . . . . .7 Volkswagen Wholesale Parts Dealers . . . . . . . . . . . . . . . . . . . . .68 Volvo Wholesale Parts Dealers . . . .64 Wesch Tools . . . . . . . . . . . . . . . . . . .32 Wizards Products . . . . . . . . . . . . . . .11

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Why Autonomous Vehicles are Suddenly Taking Off and the Implications for Body Shops by Stacey Phillips

We’ve all heard predictions for the timeframe when driverless vehicles will become mainstream—three years, five years, a decade or even longer. Hod Lipson, a professor of engineering and data science at Columbia University in New York, recently gave a presentation during a Guild 21* podcast about autonomous vehicles. Guild 21 podcasts are sponsored monthly by Verifacts Automotive and attended by repairers, insurers and OEMs. During Lipson’s presentation, he shared insight about why driverless cars are suddenly taking off and the future implications for those involved in the body shop industry. “If you are in the car repair business, it’s going to get more complex, more interesting, and more challenging,” said Lipson. “It’s not going to be something easy to do. More skills are going to be required for these cars.” According to Lipson, the main challenge for driverless vehicles coming to market hasn’t been the ability for them to drive on the highway, in the dark or even parallel park. Lipson said the biggest hurdle has been to negotiate obstacles on the road and understand what they are seeing. Just five years ago, the technology used in driverless vehicles didn’t allow the ability to reliably tell the difference

between a pothole and an oil spill, or a child and a fire hydrant. Now, with the development of what is called “deep learning,” driverless cars can understand what is going on around them. This has led to a variety of companies and car manufacturers developing prototypes of future vehicles.

Lipson, who co-authored the book “Driverless: Intelligent Cars and the Road Ahead” by MIT Press, has been involved in Artificial Intelligence (AI) research and robotics for the last 20 years. “When we talk about cars, they have fundamentally not changed in any big way over the last century,” he said. He said soon after cars were first

introduced, people were already beginning to dream about the idea of driverless cars. In 1939, the Futurama exhibit sponsored by General Motors Corporation at the World’s Fair in New York showed a possible model of a city 20 years into the future. It included automated highways and vehicles. Then in 1956 GM came out with advertising that showed a family driving on a motorway with a vehicle that could track buried wire in the ground. Others followed suit. Three years later, RCA built a car without a steering wheel and the UK Transportation Research Laboratory designed a device that attached to the front of a vehicle and could track buried wire. Although the driverless technology was seemingly available, other priorities began consuming the auto industry that centered around issues such as safety and fuel efficiency. “This whole dream of making driverless cars fell by the roadside,” said Lipson. “It also turned out to be way too expensive to bury wires and maintain them.” While the idea of building intelligent highways never fully went away, another story began to develop from the robotics industry—the development of small robots built by the AI community using software. Lipson explained that any technology based on software follows what is referred to as “Moore’s Law”—the law of exponential return. “Whereas cars don’t improve in their

performance every so many months, anything that is software-related does,” he said. “When you want to understand why we’re seeing driverless cars today, you need to understand that the challenge of making driverless cars is really a challenge of software.” Lipson said the hardware of autonomous vehicles, which includes the body and chassis, is nearly identical to a conventional car. “What makes a driverless car driverless is the control system,” he said. The world of AI has been divided by two schools of thought for many years, according to Lipson. The first is programming AI by writing programs or “rules” in the same way you would tell a computer how to play chess. This thinking has dominated the industry for many years. Alternatively, a computer can learn from example, in a process called “machine learning.” In the 1950s, machine learning was already developed, but mostly dismissed as impractical. During the first 40 years when autonomous vehicles were built from 1950–1990, they were programmed using rules. Robots were built that could drive around obstacles in a lab; however, when the same software was used in cars that were taken out on the road, they were unable to drive very far. “You can write rules to play chess but it’s very

driving, it isn’t practical (and is dangerous) for humans to be on call for just five percent of the time. 3) Myth 3: Driverless cars will need a lot of infrastructure changes. Lipson said the only necessities include having good roads, and good technicians. 4) Myth 4: Cars will communicate with one another to move around. “They might benefit a little from talking to each other but really they get everything they need from the cameras on top of the vehicle and from stored data,” said Lipson. 5) Myth 5: People aren’t ready for driverless cars. Time and time again, Lipson said surveys show that most people would like to use driverless cars if they could be assured of their safety. According to a Cisco Customer Experience Report for the Automobile Industry conducted in May 2013, 57 percent of the 1,511 consumers asked

in 10 countries said they trust driverless cars. 6) Myth 6: Driverless cars have to be 100 percent safe before they can be allowed to drive on the road. “We don’t need 100 percent safe cars, we just need them to be slightly better than the average human drivers,” said Lipson. He said when driverless cars become common, similar to having a miles per gallon (mpg) rating and horsepower (hp) rating, there could possibly be a third rating to let people know how safe the vehicle is compared to a human—twice as safe, three times as safe or even more. 7) Myth 7: Cars will not be able to determine during an impending crash whether to crash into a mother and two children or a building. Accidents are predicted to be so infrequent, said Lipson, that it will most likely be a moot issue. 8) Myth 8: There are not going to

be many cars. When driverless cars become more common, Lipson said is expected that there will be more miles driven per capita. “Everyone in the automotive business should rejoice,” he said. “That means more cars being manufactured, maintained, and more mechanical work, road construction and repair.” 9) Myth 9: No more car ownership. While some people will no longer purchase a vehicle, many will buy one for the additional benefits included such as a bed or a working desk. It is also expected that there will be a wider variety of cars available. 10) Myth 10: Self-driving cars are going to be expensive. Lipson predicted that autonomous vehicles will be cost effective, especially since many of them are going to be electric. “All of the smart technology is AI, and the software and sensors are very inexpensive,” said Lipson.

Hod Lipson, a professor of engineering and data science at Columbia University, holding a robot

See Autonomous Shops, Page 22

10 Myths About Autonomous Vehicles from “Driverless: Intelligent Cars and the Road Ahead” by Stacey Phillips

During Hod Lipson’s Guild 21 presentation, hosted by Verifacts, the author and Columbia University professor of engineering and data science, highlighted 10 common myths about selfdriving cars. 1) Myth 1: There is going to be a gradual transition of driverless technology into fully autonomous vehicles. Lipson said the technology is not an evolutionary development of conventional driver-assist technology. Instead, it is a very different technology and the vehicles are built to be fully-autonomous from the ground up. 2) Myth 2: Humans and computers can cooperate and a car can drive itself 95 percent of the time and humans will drive five percent of the time. “Human/computer cooperation is a great thing but not for driving,” said Lipson. He said when it comes to

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SCRS Awards Toby Chess, Janet Chaney, and Bob Smith

Industry trainer Toby Chess (right) receives a national Society of Collision Repair Specialists (SCRS) “Lifetime Achievement Award” from Kye Yeung, SCRS Chairman, at an awards luncheon held in Pittsburgh, PA, in April. Chess was recognized for “his tireless quest to have the proper repair methods be shown to shops and insurers.”

Retired independent appraiser Bob Smith (left) of Missouri-based Storm Appraisals received a regional Society of Collision Repair Specialists (SCRS) “Lifetime Achievement Award” from SCRS’ Kye Yeung (center) and Gary Wano at an awards luncheon held in Pittsburgh, Pa., in April. Smith became only the 11th person to receive such an award, recognizing his work to bring the concerns of the collision industry in the Midwest to national industry meetings and forums

Janet Chaney is not pictured but will be in future editions of Autobody News.

State-of-the-Art Auto Shop Opens at Morro Bay, CA, High School

and the auto industry in the new cen- take center stage. ter. “It’s an amazing example of what A ribbon-cutting ceremony took place “People are hearing about this cooperation and generosity in our on May 5 at Morro Bay High School all over the coast and they want to be community can do for our kids.” for a brand new, state of the art body a part of it.” shop. The former bus barn inThe facility was built with Meas- cludes several new lifts, new techure D funding, a $177 million dollar nology, and more open space for bond measure approved by county students to work on individual voters in 2014. projects. This is just the first of many “It’s a community project. projects that Measure D funding will The community came together to pay for, including a new aquatics cen- make this happen for the kids,” ter. said auto technology teacher A ribbon-cutting ceremony took place at Morro Bay James Bueno. “Three High School for a brand new, state of the art body years ago when I first shop. Credit: Michael Colaianni / KCOY photo started, there were four kids in the auto class, and For seniors like Pritchard, their now there are 90 kids spread time in the shop will be short-lived, out over three classes.” but he is excited for his younger class“We are so grateful for mates. the communities that we “I’m a senior, and we’re about have our schools in for pass- ready to leave the shop, but freshmen, ing our bond measure,” said they will have this for four years. I’m San Luis Coastal School really looking forward to people learnDistrict Superintendent Eric ing in this shop.” A ribbon-cutting ceremony took place at Morro Bay Prater. “It allowed us the We thank KCOY for reprint perHigh School for a brand new, state of the art body resources to build this facil- mission. shop. Credit: Michael Colaianni / KCOY photo ity.” “Every time I go in here, I’m still At San Luis High School, a roamazed,” said senior Jake Pritchard. botics lab will break ground this sumHe is one of the first students with the mer, and early next year, renovations opportunity to learn about mechanics to the student center and old gym will www.autobodynews.com by Michael Colaianni, KCOY

Honda Kicks Off New Quality Repair Campaign

American Honda recently launched a completely new industry ad, foregoing the traditional OE focus on just parts and calling attention to the entire repair and performed in a complete and proper manner including the use of Honda and Acura Genuine parts. This is facilitated thanks to their association with I-CAR and VeriFacts, and through the use of Service Express, American Honda’s portal to service and repair information for independent shops. Assistant National Manager for Honda’s Collision Marketing Group Gary Ledoux worked closely with his team to develop a new approach with a fresh message in this new national ad campaign. “We came up with the concept and then worked with a company called Creative Productions in Long Beach, CA, to refine it,” he said. “From the beginning, our message has been the same—for proper fit, function, and reliability, OE parts are really the only way to go. But today, a proper repair is more than OE parts. It’s having the right tools, equipment, training, knowledge and current repair information to do it right. This is our new message. The full-page ad will run in various trade magazines throughout 2017.”

Through their association with ICAR and VeriFacts, American Honda has built a large network of ProFirst certified repair shops across the U.S. These shops have invested heavily in specific tools, training and equipment to do proper repairs on Hondas and Acuras. “Our ProFirst network is almost complete, so not every shop will be ProFirst certified,” Ledoux said. “But every shop should have the ability to properly repair Honda or Acura products, or any car they repair. It’s not enough to just have the right parts anymore, because today’s cars are so sophisticated and the technology is changing all the time.” In addition to showing support for both I-CAR and VeriFacts, American Honda’s new ad calls attention to Service Express. “Honda Service Express is a website where shops can go to get service and repair information on Hondas and Acuras from us,” Ledoux said. “Our ProFirst shops get access to the site as part of our program and other shops can subscribe to the site as well. Service Express provides shops with easy access to the latest and most accurate repair information available. Shops can access it at www .techinfo.honda.com.”

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Auto Tech Rescues Cat in Record Time by Neil Zawicki, Albany Democrat-Herald

A fluffy orange cat sat in a carrier on the counter in the parts and service department at Mark Thomas Motors in Albany, OR.

Boots the cat sits in a pet carrier after being removed from the dashboard of an SUV at Mark Thomas Motors in Albany. Boots became jammed in the vehicle after fleeing a structure fire on Thurston Street. Credit: Amanda Loman, Democrat-Herald

The cat, an American longhair tabby named Boots, had wedged itself up behind the dashboard of a 2015 Dodge Journey owned by Boots’ owner, Cyleena Harrelson, after running from a house fire in April at an adult fostercare home. After neither the Albany fire and police departments could remove the cat, they called Mark Thomas Motors for help at about 10 a.m.

Technician Adam Horton came out with his tools, but after discovering it was no use, he made the call to bring the car to the shop for some major invasive surgery to get the cat out. When it was all over, almost three hours later, all six technicians in the shop had worked to pull the entire dashboard assembly from the vehicle and remove the cat safely. “It was unreal,” said MTM General Manager Mark Patrzik. “I’ve been in the business for 25 years and I’ve never seen anything like this.” Patrzik said the dashboard on the Dodge Journey is probably the most complicated to take apart. What would normally cost a customer $1,200, the dealership did for free. “We’re all animal lovers here,” he said. “So we all decided, ‘We’ve gotta

(l to r) Mark Thomas Motors auto technicians Peter Burdett, and Alec Sharpton stand in front of the SUV from which they and fellow employees removed Boots the cat

get that cat outta there.’” Patrzik said the entire shop basically shut down while it was “all hands

takes 12 hours. Burdett did it in 45 minutes. “I was just going as fast as I could,” said Burdett, who also described the task of removing the dashboard as “three layers of hell.” “When they first brought it in, I said ‘Why don’t you just put some food out and wait for the cat to come out,” he said. But he soon realized that was not going to happen. “He was so wedged in there, he couldn’t even meow,” said Technicians at Mark Thomas Motors in Albany, OR spent Horton. “All we could grab was most of two hours removing this cat, named Boots, from the tail, and if we pulled on it, the interior of the dashboard assembly of a 2015 Dodge we would have pulled it off.” Journey. Credit: Amanda Loman, Democrat-Herald Once Boots was removed, on deck” to remove the cat. All the techs they said, he was very calm. After all, — Horton, Peter Burdett, Alec Sharp- he’d just spent 12 hours wedged in a car. ton, Aiden Horning, and Josh Bubick Someone on the crew ran out and — made sure to close all windows, got Boots some cat food, and the Fire doors and other containers throughout Department got the crew three large pizthe shop, just in case the cat bolted once zas and some garlic knots from Pizza free. Amore. Although everyone worked to reAs for Burdett, he said in his 12 move the cat, they all agree it was Bur- years at his job, he’s never done anydett who ultimately pulled Boots from thing like this. the vehicle. To do that, he had to remove “I’ve seen mice and snakes, but more than 20 components and 60 bolts, never a cat,” he said. screws and other hardware. We thank Albany Democrat-HerAccording to the manual, the task ald for reprint permission.

Main Auto Body, Inc. Announces Newest Location in Bend, OR

On April 28, 2017, Main Auto Body, Inc. opened its newest location at 902 SE Textron Street, Suite A in Bend, OR. Taking over the previous Bend Body Shop, the most recent addition to Main Auto Body, Inc. joins seven other locations sprinkled throughout the Beaver State. According to the National Highway Traffic Safety Administration (NHTSA), there are approximately six million police-reported crashes per year in the United States. From minor repairs, such as scratched bumpers and door panels, to major damage, the Main Auto Body, Inc. Bend location will handle virtually every aspect of collision repair – including claims management – to get drivers back on the road as soon as possible. To assist with the car repair process just moments after a crash, the Bend, OR location will carry on the Main Auto Body, Inc. tradition of superior customer service. As a majority of crashes are handled by insurance, the team of specialists at the Bend location will also manage communications with the customer’s insurance company, working to obtain the funding needed to finance collision repairs.

The experienced technicians at the Bend location of Main Auto Body, Inc. are well-prepared to repair damage sustained from a minor or major car crash by following industry standards and using only the highest-quality products. As long as the driver owns the vehicle, Main Auto Body, Inc. stands behind its workmanship, offering a lifetime guarantee to its customers. Since 1977, Main Auto Body, Inc. has been providing quality collision repairs and exceptional customer service to drivers across the state of Oregon, serving the Willamette Valley, Oregon Coast and now, Central Oregon. For more information on collision repair and claims management services, get in touch with your local Main Auto Body, Inc. location. For more information, visit www .mainautobody.net.

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Continued from Cover

AB 1679

January 1. Autobody News reached out recently to several body shop owners all over the state to get their feelings about AB 1679, but none of them were willing to talk on the record in order to avoid possible repercussions for speaking out about the proposed bill. So, we are quoting them anonymously here and have also elicited a response from the insurance side to be fair and completely transparent. Here is what a body shop owner in southern California had to say about AB 1679. As a 30-year veteran collision repairer, he is concerned about how AB 1679 will affect his business today and the industry as a whole in the future. “Yes, we’re right in the middle of a crisis here and if you’re a body shop owner or manager in California you need to be very concerned. The insurance industry in this state gives our politicians a lot of money. They reach out to their employees who then donate generously to their campaigns and that’s how it works. We have a total of 80 assembly members in this state and from what we are hearing, they have enough votes to get this thing through and then it’s on to the senate. “The insurance companies are saying that these new regulations devised by Commissioner David Jones will drive rates up and it’s bad for the consumer. The insurance companies do an exceptional job with all of their lobbyists and what they’ve been able to achieve, but in the end, they want things to go back to before, which means little or no oversight.” “The insurance companies’ labor rates are so out of whack that it’s almost laughable. To give them a green light so that they can manipulate these surveys even further--it will be a complete disaster, especially for the shops here in southern California where our labor rate is basically $45 per hour in Orange County and LA. It’s been the same for several years now and one of the results of this is the fact that we can’t get good new people into this industry, because we are hamstrung by these rates. “Why would young, smart people want to get into this industry when they can make a lot more money in other trades, like construction and plumbing, for example? For every three people who exit this industry, we get maybe one new person to fill the void, so do the math

and you can see that we will be in big trouble soon. The cars are getting so complex now that a tech is going to have to go through 5-6 years of training on top of it to become efficient. The really good, experienced techs out there are getting big bonuses, but how long can we pay too much for qualified people and it all stems from the fact that we can’t charge the insurance companies enough to fix these cars right.” Another shop owner in the Orange County area who owns several shops also painted a dire picture for the industry in AB 1679 passes. “If you own a shop or work at one, you need to be really, really concerned about AB 1679, because the insurance companies want to pay us as little as they possibly can. Call your local representatives and your

10 JUNE 2017 AUTOBODY NEWS | www.autobodynews.com

local newspaper. Every once in a while a piece of proposed legislation comes out and we need to defeat it to keep our livelihoods and this is one of those times. “All we want is a chance to play by the same rules, because we expect a certain level of fairness and that’s what regulations do--they require fairness without going to court again and again. In any business, there have to be standards of behavior and we have none. Things got out of whack with the labor rates and now we’re at a critical point.” A shop owner in the San Diego area made some interesting points about AB 1679 and how it will promote steering. “Body shops find it ironic that insurers use deceptive language to convince legislators to pass AB 1679,

when one of its provisions prohibits insurers from using deceptive language with a consumer.” “For example, insurers say that DRP pricing is fair because it is a voluntary contract between willing parties. Other than the victim in a Mafia movie, what person unwillingly enters into an involuntary contract? Considering the purpose of any contract, what the insurers are really saying is that DRP pricing is fair for all shops because it is a contract between one shop and one insurer for their sole benefit. That is simply not true. Insurers can’t promise “all shops” volume referrals in exchange for DRP pricing.” From the FAIR Coalition, a group that consists of 25 different organizaSee AB 1679, Page 12

ISU Graduate Enters Nontraditional Career Path by Kendra Evensen, Idaho State Journal

Abigail Rhoads is among the 2,313 students graduating from Idaho State University this spring. She earned an advanced technical certificate in Automotive Collision Repair and Refinishing Technology from ISU’s College of Technology. Although few women pursue that career track, Abigail said it’s a perfect fit for her. “I’ve always been really artsy. I like painting and working with my hands,” she said. “I cannot sit behind a desk. I’m not that kind of person.” Abigail is the daughter of Teena Rhoads, who chairs General Education in the College of Technology, and both agree they are quite different in their personalities. Abigail says she was always covered in Bondo dust when she would visit her mom, who she considers to be respectable and polished, at work. Teena said her business clothes regularly got covered in dust when her daughter — who doesn’t mind digging in and getting dirty — would hug her on those visits. But she didn’t really seem to mind. “I am so proud of her,” Teena said, adding that the faculty came to

respect Abigail on her own merits over the last two years and they encouraged her in her abilities. “It’s amazing the accomplishments she’s done in the program.” Teena, who is also involved in the College of Technology’s Center for

“Women are really good at the little details,” she said. Abigail decided to take a tour after her mother and some other women going through the program talked to her about it. She was soon hooked. “My decision ended up being a snap decision, (but it was) one of the best decisions I’ve ever made,” she said. The work gives Abigail a chance to use her artistic skills. Plus she enjoys the physical aspects and the ever-changing challenges that come with making a damaged car look new again. She especially looks forward to the painting process. Abigail says it sometimes Abigail Rhoads, right, works on the fender of a car at takes a thick skin to pursue Jack’s Auto Body in Pocatello, ID, as mother Teena a nontraditional career Rhoads looks on track. But she’s worked in New Directions, which offers career construction before, which has given counseling for students pursuing non- her some advantages. traditional occupations among other “You have to keep your head up services, actually encouraged Abigail and know when to ask for help,” she to give the program a try. said. She says nontraditional programs And it didn’t hurt that she could often have great career ladders, pay “mouth off just as much as the boys well and need people who can pay at- could,” she said. tention to detail. Abigail also had a lot of support

from her mom and others while she was going through the program. “She’s been one of my biggest cheerleaders,” Abigail said, adding that her father, Stephen Rhoads, and fiance, Matt Williams, were right there cheering her on, too. Although Abigail is just graduating, she’s already working in the field. She has a job with Jack’s Auto Body, a local company where she preps vehicles and helps with some of the painting. Although she hopes to open her own business one day, she wants to stay at Jack’s and learn as much as she can for now. “I couldn’t have asked for better people to work with and for,” she said. As to others interested in pursuing nontraditional career paths, Abigail encourages them to go for their dreams. “Don’t ever give up,” she said. We thank Idaho State Journal for reprint permission.

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Continued from Page 10

AB 1679

tions in California, including many sponsored by the insurance industry, we received the following letter outlining why they support AB 1679. “We are in support of AB 1679, because it provides an alternative, and less costly, approach to the California Department of Insurance’s (CDI) sole method of conducting an auto labor rate survey as set forth in the recently adopted regulations. AB 1679 also clarifies the type of information a consumer is entitled to receive during the claims process and eliminates CDI anti-steering regulations that are inconsistent with existing law. Insurers survey auto body shops to establish a reasonable market rate for car repair costs. It is critical for consumers that insurers can ensure these surveys reflect the actual prevailing market rate. When car repair costs go up, consumers’ insurance premiums are likely to increase. It should be noted that existing labor rate and steering laws do not authorize CDI to adopt such regulations.

Protect Consumers from Rising Cost of Car Repairs 1. Car accidents have increased 6.9 percent in California, making it one of the top ten states with the biggest increase in accidents (based on fast track data in 2015). 2. Over the last 10 years, the hourly labor rate for car repairs in California has increased by 15 percent, making it the 9th highest rate in the country at $55.48/hour (Mitchell Data). 3. Regulations recently promulgated by the CDI will only add to these rising costs by creating one survey method that creates very small geographic regional markets and allows for auto body shops to report whatever labor rate they choose. Early estimates demonstrate that Californians could see a $280 to $300 million increase in auto

Third Time Lucky for Mick’s Paint at the 2017 Grand National Roadster Show The 68th edition of the Grand National Roadster Show in Pomona, CA, proved third time lucky for Mick’s Paint, who performed all the body and paint work for Bruce

Penned by Eric Black, Wanta’s Roadster, nicknamed the ‘Mulholland Speedster’, was built by the team at Troy Ladd’s Hollywood Hot Rods in Burbank, California. Inspired by coach-

Wanta’s ’36 Packard Roadster, winner of the 2017 America’s Most Beautiful Roadster Award (AMBR). Mick’s took their first AMBR award in 2000 with Chuck Svatos’ ‘0032’, a deep black concept ’32 Roadster created by Chip Foose. Their next win came in 2012 with Bill Lindig’s ‘Indy Special’ that was initiated by Jackie Howerton and finished at the SO-CAL Speed Shop. All three AMBR winners were painted using PPG materials.

built cars of the 1930s, Mulholland was completely hand crafted over a six-year period. It features a custom built chassis with four-wheel independent suspension, a supercharged Lincoln V-12 engine and a fully retractable hardtop. It was the first AMBR win for Troy Ladd and Hollywood Hot Rods. Mulholland was shown at the Grand National in 2016 in bare metal, after which it went to Mick’s Paint, where it was disassembled before the numerous body panels were meticu-

repairs because of inflated labor rates. Note: After only two months of being in place, insurers across the state are already seeing coordinated efforts from certain auto body shops demanding unprecedented hourly rate increases ranging from $5 to $40 dollars. 4. A single set of government regulations should not cause one industry to financially benefit at the cost of consumers. These windfalls for auto body shops will directly impact consumers’ pocketbooks. One company projects a California family with two cars and a teenage driver could see their annual auto insurance premium increase $64 because of these new regulations. AB 1679 is necessary to protect consumers from the rising cost of car repairs.”

Polyvance Supports Caliber Collision’s “Changing Lanes” Initiative

Polyvance announces its support of Caliber Collision’s “Changing Lanes” initiative. Changing Lanes is a free 18-week career skills program for military service members transitioning into an auto body industry career. Polyvance will be supplying six of its 6085-C Nitro Fuzer nitrogen plastic welders to Caliber’s Killeen, Texas training center. Caliber recognizes plastic repair as a gateway for new technicians to gain skills in the industry. Graduates of

the Changing Lanes program will be offered job placement opportunities with Caliber. For more information about the Changing Lanes program, visit the Community Involvement link at www.caliber collision.com. Polyvance, a plastic repair innovator since 1981, was the first to commercialize nitrogen plastic welding in 2006 and is the only company to offer ICAR® Industry Training Alliance® handson courses in nitrogen plastic welding.

12 JUNE 2017 AUTOBODY NEWS | www.autobodynews.com

lously fettled and massaged until the fit and finish was perfect. In all, 58 separate parts were then painted using a special mix PPG paint christened ‘Mulholland Merlot.’ In most cases, each of the painted parts was finished inside and out to the same meticulous level including the frame, hood sides, deck lid, skirts, etc. Thousands of hours were dedicated to the paintwork, but that’s what it takes to win. Established in 1995, Mick’s Paint has become one of the leading refinishers in the Los Angeles region. Besides the three AMBR winners, Mick’s has also painted cars for Billy F Gibbons of ZZ Top and Steve Strope of Pure Vision Design, a collaboration that has garnered many Ford and GM design awards at the annual SEMA Show. Mick’s has also painted dragsters, customs and classics that have appeared at the Pebble Beach Concours d’Elegance.

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Continued from Cover

Industry Players

their customers.” The bill was originally sponsored by Barbara Buckley, the former Assembly Speaker. In 2011, the provision of electronic components was added to the legislation. Compan said it’s the most interesting statute of its kind in the country when you consider how the issue is handled across the 50 states. “They either allow the insurance company to determine when a vehicle is an economic total loss or they have some kind of threshold. They don’t put in ‘less paint materials and electronic components.’ With today’s modern-day cars, nearly every component of the car is electronic.” The bill was on the chief clerk’s desk ready for a vote when Anderson decided not to pursue it at this time. “With all of the discerning language that was placed into the amendment, it’s just not worth passing right now,” said Compan. He said the bill has little to do with total losses. “It has everything to do with whether a car gets branded with a title. “If you have to put safe titles on the cars, you would be putting a lot of unsafe vehicles on the road. Most people don’t understand. It’s not a body shop issue, it’s not an insurance issue. It’s a titling issue,” said Compan. He said they have reached out to body shops on numerous occasions to discuss the bill. Compan said the next step is to have the minority leader ask the Department of Motor Vehicles (DMV) to hold workshops about this issue. “It’s something that has to get fixed. It can’t stay the way it is,” he said. They are also working toward asking for regulations to be implemented during the 2019 legislative session that Compan said will regulate the body shop industry, similar to how it is done in New York “…where they will have mandatory audits of body shops. We’re going to ask that they create a whole new bureaucracy that will be paid for by the body shop industry.” He said it will be an enforcing division to ensure body shops are repairing cars properly and “not charging too much for unneeded and unnecessary procedures.” Compan encourages shops to come to the table and discuss next steps. “They are going to have to sit down and realize there is a problem

here and by doing that we can come together,” he said. “What I see happening is not only are we going to fix this statutory language I think it’s going to add another layer of bureaucracy that the body shops aren’t going to want. I

Additionally, insurers described the current statute as confusing. The entire collision industry disagrees. The language is very straightforward and does clarify which electronic components are eligible for exclusion. It even

487.800 NRS Salvage vehicles: Duties of insurance company and relinquishing owner; application for salvage title; sale of vehicle; rebuilt and restored vehicles; retention; exclusion of nonrepairable vehicles. 1. When an insurance company acquires a motor vehicle as a result of a settlement in which the motor vehicle is determined to be a salvage vehicle, the owner of the motor vehicle who is relinquishing ownership of the motor vehicle shall endorse the certificate of title of the motor vehicle and forward the endorsed certificate of title to the insurance company within 30 days after accepting the settlement from the insurance company. The insurance company or its authorized agent shall forward the endorsed certificate of title, together with an application for a salvage title or nonrepairable vehicle certificate, to the state agency within 180 days after receipt of the endorsed certificate of title. would advise them that they should sit down at the table now.” Autobody News reached out to the Nevada Collision Industry Association (NCIA) about the bill and how it would affect both the body shop industry and consumers. Tim Waldren, northern president of the NCIA, shared the following: “I don’t think the legislators saw it as a consumer-friendly bill and it wasn’t. It [the bill] takes away options for consumers because most of them don’t want their vehicles totaled. The collision industry wants to see the law continue to be a pro-consumer law. The legislature meets every two years so we’ll be involved as necessary. It’s important to inform the legislature how new language could affect consumers.” Matt Gondini, southern president of the NCIA, provided the following comments from the southern chapter and said that everything is voted on by board members: “Assembly Bill 368 is not needed. The NCIA believes the current statute does a great job of declaring total losses with the appropriate titling as well. The NCIA disagrees with what the insurers said about fewer cars totaling now since the electronic exclusion was passed in 2011. If anything, we would bet more cars have been totaled and titled as such, especially in the last few years, than in 2011 or 2012. Only the DMV can tell us for sure, of course.

14 JUNE 2017 AUTOBODY NEWS | www.autobodynews.com

allows for additional regulations, if needed, to further clarify these items. To lose this electronic exclusion would be a disservice to consumers by giving insurers another way to total out

a person’s car and this time blame it on the state laws. Currently, insurers have the ability to call any car a total loss, regardless of percentage. We believe they do this when the numbers work out to their advantage and call it an economic total loss. As a result, a consumer can lose a fully repairable car to the insurance as a total loss at a much lower percentage, such as 50 percent or even less. Furthermore, the NCIA firmly believes that insurance companies can and should currently ‘salvage title’ every vehicle that is acquired by a settlement with the insurance company.” In regard to Mr. Compan’s comments about working toward asking for regulations to be implemented where they will do mandatory audits of body shops to ensure body shops are repairing cars properly and not charging too much for unneeded and unnecessary procedures, the collision industry would welcome this. It would also hold the insurance companies responsible for making sure vehicles are repaired back to the manufacturers’ guidelines with no used, gray market or copy parts used. Autobody News will continue to report updates about this bill and similar ones.

www.autobodynews.com | JUNE 2017 AUTOBODY NEWS 15

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Continued from Cover

CIC Task Force

control over which portions of an estimate are transferred. It can limit a parts vendor’s access, for example, to only the portions of the estimate needed to accurately fill the parts order, rather than also including (as the EMS file does) information about the vehicle owner as well. But CCC has also said that as of April of 2018, CCC ONE users will no longer have the ability to export an EMS file, and all BMS file transfers from CCC ONE will have to go through the “Secure Share Network.” A third-party’s ability to directly “data pump” information from a shop will be curtailed. Shop owners and third-party companies with whom they share estimate information on the CIC panel highlighted some concerns they have about the new system. “If your third-party providers decide not to participate [in Secure Share], how do you operate your business?” panelist Don Mikrut of AudaExplore rhetorically asked the shop owners on the panel. In addition to writing code to ac-

cept CCC ONE users estimate data he sees control over what information through the “Secure Share Network,” shops share shifting from shops to vendors also must pay CCC a 50-cent CCC—which also happens to offers fee for each set of estimate data they its own part locating service that comreceive. In calling earlier this year for petes with Car-Part.com. the creation of the CIC task force on He acknowledged CCC “has been data-sharing, Frank Terlep estimated very cooperative” in working with his that a shop management system comcompany in terms of which estimate pany, for example, would pay CCC data fields the Car-Part.com system about $50 more a month for every $2- needs to receive from its shop cusmillion-a-year shop using its managetomers. But he also said the under the ment system. “Secure Share” agreement, CCC can CCC has defended the new fee, cut off that access at any time, for any saying it “has made, and will continue reason. to make, significant investments in in“While we are justifying why we frastructure, application development, need [each] field, they have access to all and ongoing support to process thou- the information, and they’re competing sands of... transactions per with us and deciding whether minute.” or not they want to give us Panelists in Pittsburgh that field,” Schroder said. said it’s not yet clear whether Moreover, all vendors third-parties will pass this new wishing to use “Secure Share” expense on to shops – or if the have to agree that CCC is not CCC agreement with the venprecluded from developing or dors using the Secure Share acquiring systems “which are Scott Biggs system even allows them to competitive with your applido so. cation or other products or services proThere are also a number of other vided by you, irrespective of their elements of the agreement that ven- similarity to your current products or dors have to sign that panel members products that you may develop.” at CIC said are concerning. Jeff “If you compete with CCC, that Schroder, CEO of Car-Part.com, said company will have access to every sin-

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to hear what their customers think.” But panelist Brett Bailey of A&B CARSTAR in Kansas City, MO, whose company currently shares data from each estimate with as many as 11 “third-parties,” said his real frustration are the limits he sees on his ability to choose a different estimating system if he wanted to do so. Even though he operates all three major estimating systems at his shops, he said insurer mandates limit his choice of which estimating system he uses on all but about 20 percent of the 1,000 cars his company repairs each month. He believes more insurers need to follow the lead of State Farm and Allstate and accept estimates from any of the Big 3 information providers. “An open platform is the answer,” Bailey said. “It creates competitiveness in the marketplace.” Biggs noted the irony that the Collision Industry Electronic Commerce Association (CIECA), which developed both the BMS and EMS datatransfer protocols, was created decades ago to establish standards to allow for open platforms. “That was the purpose, so you didn’t have to stay with one particular [estimating system],” Biggs said.

Assured Performance Announces 2017 OEM Certified Collision Care Provider Conference

Assured Performance has announced that registration is open for their 2017 OEM Certified Collision Care Provider Conference, to be held October 4-7, 2017 in Phoenix, AZ. Assured Performance will host the conference along with their strategic partners, FCA, Ford, Nissan, Hyundai, Enterprise, and others. The content will focus on the introduction of a variety of new IT solutions, business and marketing tools, and other programs designed to assist the OEM Certified Collision Care Providers to continuously improve their businesses’ overall operational performance and achieve exceptional results. Register at: assuredperformance .net/conference. A discounted rate is available to the first 100 individuals that successfully register for the conference prior to June 1, 2017. Assured Performance member Anthony Lofrano, President and CEO of F. Lofrano and Son, [attended] last year’s conference, “I’ve been to dozens of conferences in my career and this conference was the most impactful to our business.” Scott Biggs, CEO of Assured Performance, stated, “The theme of ‘OEM Certification 2.0: Reaching the Next

Frontier’ is reflective of the fact the collective focus of our joint-effort program is now moving to quality assurance and output, business performance improvement, consumer marketing and awareness, and delivering an exceptional customer experience and satisfaction. Our goal is that every shop in our network is best-in-class as well as OEM Certified. This year’s conference will be the seminal moment that our network will begin the journey to adopt and adapt new generation business practices that result in a level of business excellence, performance, and achievement never before possible.” Assured Performance has [recently] announced the introduction of several new elements to their program, including their 5-Star Business Performance Program, dataIQ, with shop KPI self-reporting and benchmarking; dataSAFE, a service to store and safeguard shop estimating and business data; and OE-QC, their OEM repair procedure compliance and documentation app and Quality Assurance Program. All of these new innovative products and more will be integral elements to the upcoming conference. www.assuredperformance.net.

asTech™ Launches New [Online] Sales Page

Repair shops can now purchase an asTech™ device directly from the website, making the process of getting a unit even faster and simpler. Headquartered in Plano, TX, asTech™ focuses on providing collision repair shops in North America with a comprehensive set of services capable of repairing today’s complex vehicle electronics and diagnostics systems. The service enables shops who may not have expert level technicians to work on any vehicle, while receiving expert advice from asTech™ certified master technicians. The technicians use OEM factory scan tools to identify all damaged electronics, formulate recommendations, and then work together with the shop to perform the required calibrations necessary to put the vehicle back on the road in a safe condition. “Making the asTech™ easier to purchase will provide collision repair shops with an enhanced level of repair services and in-shop solutions the can offer their customers,” said Dan Young, Vice President of Sales and Marketing for Repairify. “Getting an asTech™ is now faster than ever before.”

www.autobodynews.com | JUNE 2017 AUTOBODY NEWS 19

Auto Body Shop Donates Labor, Materials to Save Waverly Duck By Neil Zawicki, Albany Democrat-Herald

As the Waverly Duck is prepped for its refinishing and ultimate resurrection as an Albany, OR landmark, another Waverly Duck has pledged his support from 2,600 miles away. Professor Waverly Duck — we are not making this up — is an urban sociologist and an associate professor of sociology at the University of Pittsburgh. We discovered Dr. Duck while reporting on the efforts to bring the Waverly Duck back to Albany’s Waverly Lake. The duck greeted drivers rolling into Albany along Pacific Boulevard in the mid-1980s, and was purchased in 1997 by antique shop owner Mike Briggs. In 2007, the city Parks Department decided to pull it from the water in the wake of concerns over its condition and upkeep. The idea to resurrect the duck came in January, when the owner’s widow, Pam Briggs, asked Mayor Sharon Konopa if the city would like to take ownership of the icon. But when the City Council washed its hands of the idea, the fate of the duck fell to Konopa, Councilor Ray Kopczynski and Ed Hodney, the city’s acting economic development and urban renewal

director. The three have established a GoFundMe page at www.gofundme.com/ Waverly-Duck to finance the duck’s return. So far, the trio have raised $1,670 of their $5,000 target.

original,” said Duck in a recent phone interview from Pittsburgh. “I was afraid I might learn that my story of origin had to do with my parents having visited Albany at some point.” His parents have not visited Albany. Still, Dr. Duck remains delighted. And as an urban sociologist, he has a professional take on the significance of community icons and their impact. “There’s the shared memories people have, and it represents membership in the community,” said Waverly Duck about the Waverly Duck. Jake White, Main Auto Body assistant manager, Duck said the duck represurveys the Waverly Duck, which his company will sents even more for people prime before it is painted at the Albany shop. Credit: when such memories can be Mark Ylen, Democrat-Herald revisited. One hundred of those dollars came “It reinforces how people are infrom a recent donation by Dr. Waverly tegrated in the community,” explained Duck himself. Duck. “And it’s always great to see it “This is too fantastic,” wrote pro- come back.” fessor Duck when making his donation. Duck said the Waverly Duck also “Fortunately, I am the first Waverly helps to establish a sense of heritage Duck — 1976.” between parents and their children. It’s true. The giant faux water“A lot of people (who remember fowl didn’t splash onto Waverly Lake the duck) have grown up and are havuntil the mid 1980s. ing their own children now,” he said. “I was relieved to learn I was the “So it’s paired with the experience of

King Collision Center in Los Angeles Launches New Online Marketing Campaign

King Collision Center, a Los Angelesbased body shop, is launching an online marketing campaign, aimed to boost organic traffic and acquire highquality leads for their business. It is based on online marketing, Search Engine Optimization (SEO) and optimization for mobile. King Collision Center said it recognized the vitality of establishing a strong online presence and intends to reach out to a greater number of potential customers by employing advanced SEO. It will also invest in fully optimizing the company’s website for mobile and feature the same range of information as the desktop version. The information customers would be able to find include: the list of services with detailed explanations for each,

team members’ information, past customers’ testimonials and FAQs. The focus will be on fully optimizing the key features: online forms for booking an appointment or requesting a non-obligatory quote. The overarching goal is to make it easier for website visitors to obtain the necessary information they require prior to requesting a quote or making an appointment quickly and conveniently, regardless of the device they are using. For more information, visit http: //kingcollisioncenter.com/ or email info@kingcollisioncenter.com, or call (818) 697-0965.

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living in that place and visiting that site.” Duck said even the process of getting the Waverly Duck back into the water is a galvanizing element. Main Auto Body is donating nearly 40 hours of labor, as well as materials, to restore the duck. This will include filling holes in sprayfoam, replacing fiberglass as needed and spraying the duck with a coat of primer. After that, Konopa, Kopczynski and Hodney will seek volunteers to paint it so that it looks like an actual wood duck. Finally, Main Auto Body technicians will add three layers of ultraviolet protective coating. If all goes as planned, according to Konopa, the Waverly Duck will likely be relaunched in late June. As luck would have it, Professor Waverly Duck will be in Seattle in late June, and has indicated that, schedule permitting, he could migrate south to witness the resurrection. We thank Albany Democrat-Herald for reprint permission.

www.autobodynews.com

UPDATED DAILY

www.autobodynews.com | JUNE 2017 AUTOBODY NEWS 21

Continued from Page 4

Autonomous Shops

hard to write rules to tell a computer how to drive a car and distinguish what is drivable on the road and what is not,” said Lipson. “People really struggled to create a system to negotiate traffic and understand obstacles.” In 2004, the Defense Advanced Research Projects Agency (DARPA) held a competition involving self-driving cars called the Grand Challenge. Participants competed for a one-milliondollar prize to write software that would allow a vehicle to drive 142 miles from Barstow, CA to Primm, Nevada. None of the cars finished the course and the longest distance a self-driving car could go was 7.4 miles. Although nobody finished the race or claimed the prize, there were major advances in the development of the technology for self-driving cars. The following year, DARPA offered two million dollars to the winner of the Grand Challenge. A Stanford University team finished the course with their car “Stanley.” Sebastian Thrun, the team leader, said, “In the end we started relying on what we call machine learn-

ing, or big data. That is, instead of trying to program all these rules by hand, we taught our robot the same way we would teach a human driver.” Lipson said machine learning is always a combination of an algorithm that learns and data that feeds that algorithm. “We liken the data to the fuel and the algorithm to the engine,” he said. “They are both useless on their own but when you have a good engine and you have enough fuel, you can take off.” He said that is what is happening to AI today. “It’s not just that we have faster, cheaper and better computers and it’s not just that we have better algorithms. We have tons of data and that data is fueling that AI revolution,” said Lipson. “It’s making driverless cars learn to drive better and better.” With the accumulation of data, better algorithms and faster computers being introduced over the last few years, Lipson said computers can finally understand what they are seeing; they can look at image and understand if it’s a dog, a human or a chair. That was not possible just five years ago. “Perhaps the most imminent revolution that is going to happen because of the ability of machines’ ability to understand what they are seeing are driverless

22 JUNE 2017 AUTOBODY NEWS | www.autobodynews.com

cars,” said Lipson. “That is the last piece of the puzzle that allows driverless cars to finally negotiate the road.” All the technology is available free to access and Lipson said that is why we are now seeing an increase in companies building autonomous vehicles. As they continue to develop, Lipson said we will continue to see new shapes and structures of vehicles as well as new modes of entertainment for passengers inside these vehicles. Although there are a lot of uncertainties in regard to self-driving vehicles, Lipson predicts the transformation will start in about 10 years and it will take an additional 20 years until the majority of cars on the road are fully autonomous. He speculated there will be fewer collision repairs but more mechanical maintenance required. With the addition of sensors and software, there will also be more calibration necessary. Many say that services will no longer need to be offered during convenient times and locations. He said cars might drive in on their own for remote service during offhours. “It’s going to be a very exciting time in the automotive industry but there are going to be a lot of changes,” said Lipson. “It’s not going to happen im-

mediately but something we definitely want to start thinking about and get ready for.” Lipson’s book “Driverless: Intelligent Cars and the Road Ahead” is available to purchase on Amazon: https:// www.amazon.com/Driverless-Intelligent -Cars-Ahead-Press/dp/0262035227 Verifacts is a third-party onsite repair verification provider available to auto body repair shops. For more information about Verifacts Automotive, email: info@verifactsauto.com.

*What is Guild 21? After the VeriFacts Symposium of 2013, a group of industry representatives attended a Leadership Course at George Mason University through their MBA Program. As a call to action, this Guild21 group created an Oath for the industry calling for individuals to commit to being inventors of our future. Verifacts Automotive invites all repairers, insurers and OEMs to take the Guild 21 Oath: http://www.verifacts auto. com/guild-21/the-oath/ For more information or to join the Guild 21 calls, email: info@guild21 .com.

www.autobodynews.com | JUNE 2017 AUTOBODY NEWS 23

Continued from Cover

CAA at Sacramento

tending Sales to Services (Hertzberg, D-San Fernando); AB5: EmployersOpportunity Work Act (Gonzalez, DSan Diego); and AB 475: Salvage Vehicle Registrations (Chau, D-Monterey Park) were also hot items for conversation. CAA Executive David McClune knows all too well that without defending its rights, the automotive repair industry in California would likely be decimated by regulations and new laws. “We need to be vigilant, and that’s why we have a great lobbyist like Jack Molodanof that can stay on top of everything that is going on here at the Capitol,” he said. “If we can influence bills before they become laws and provide valuable feedback for our key decision makers, that’s our goal.” This year’s slate of speakers at Legislative Day included Assembly Member Ed Chau and the Chief of the Bureau of Automotive Repair, Pat Dorais. To kick off the day, everyone always gets briefed by Jack Molodanof, the lobbyist for all three organizations, who advises the members about the correct protocol to be used while meeting with their legislators. Molodanof always opens with a joke or humorous anecdote, but after that, he’s all business. Coaching the members of ASCCA/CAA about how to approach their local representatives is always crucial and that’s why Molodanof always sets down the rules first. By strategically scheduling appointments throughout the Capitol’s offices all day long, ASCCA/CAA members break into smaller groups to cover as much territory as possible and then hit the halls immediately after their morning briefing. Moldanof has been involved in legislative industry events like this one for decades, so he knows the ins and outs of getting things done in Sacramento. “This is a marathon, not a sprint, and in the end, it’s all about the relationships,” Molodanof said. “The first step is to let your representatives know about your business and the problems and issues you’re facing. A lot of these state assembly people and senators don’t know a lot about the collision repair industry, but they want to learn. It’s a great way to start a dialog and then build it from there. If you can get your representatives’ cell phone numbers, which some body

shop owners have, it is a big deal to have that level of access.” Molodanof was happy with this year’s turnout, he said, and is hoping to see more body shop owners at the Capitol in 2018. “I went out to some of the CAA chapters earlier this year and I am seeing more and more people who are coming out to be part of the process, and that’s excellent,” he said. “If we can get the shops to become even more active, CAA and the entire industry in this state will be that much stronger.” CAA State President Kathy Mello has seen firsthand that making an impression every year in Sacramento is invaluable to the industry as a whole. “Some years, we have bills that can impact the collision repair industry significantly, and that is why we always need to be watchful,” she said. “This year, it’s AB 1679, and we are currently working hard to defeat it.” A letter that was written by CAA Executive Director David McClune on April 12 and sent to Autumn Burke, California State Assembly, clearly states why the organization is strongly opposed to AB 1679. Here are some excerpts from the official letter that clearly outlines CAA’s strong opposition to the bill. “On behalf of the CAA, we must regretfully oppose AB 1679, because it is anti-consumer, anti-small business and anti-competitive,” McClune wrote. “The bill has two overreaching and troubling aspects: It corrupts the recently enacted voluntary labor rate survey guidelines and eliminates consumer protections with regard to consumers’ right to selecting a shop to have their vehicle repaired.”

Labor Rate Surveys By way of background, a labor rate survey is a process that allows an insurer to determine a reasonable range of prevailing rates auto shops charge for labor to repair damaged motor vehicles. When properly done, a survey can be a useful tool for insurers to benchmark labor rates in a particular geographical area in order to pay a fair and reasonable labor rate. However, when improperly done, a labor rate survey can be used to artificially fix prices below market rates, forcing consumers to pay unnecessary out-ofpocket costs. It is important to note that the vast majority of California insurers do not conduct surveys; do not see the need to conduct surveys and nonetheless do

24 JUNE 2017 AUTOBODY NEWS | www.autobodynews.com

fine by paying the shops regularly charged rates. For years, the California Department of Insurance (CDI) has combated insurers’ abusive use of labor rate surveys, including taking disciplinary action and leveling fines against the most abusive insurers. The lack of standards in many of these surveys produced inconsistent, inaccurate and unreliable results. The CDI determined that regulations in this area were necessary to ensure consumers were protected. The recently enacted regulations were a result of a five-year process where all stakeholders (consumer groups, auto body shops, automobile dealers and insurers) were encouraged to provide feedback, identify concerns and provide data to support their assertions.

Specifically, AB 1679 allows insurers to: ■ Include in the survey shops that do not meet the minimum equipment requirements set by the state BAR; also that do not have proof of garage keeper’s liability insurance and workers comp insurance; in other words, insurers may use the underground economy to establish labor rates.

■ Use DRP rates (negotiated rates with insurer in exchange for volume referrals) which will suppress market rates and skew results.

■ Use an artificially large geographically area (entire county) that does not reflect the local market resulting in a statistically invalid survey.

■ Use labor rates that are on shop invoices or third party software where the labor rate was forced upon the shop, further manipulating the survey results.

■ “Cherry pick” and survey insurer chosen auto repair shops (20%) rather than all the licensed and properly equipped and insured shops in the local marketplace. ■ Keep unreliable surveys results “secret” from public view, thus failing to hold insurers accountable.

■ Make the unfair and unreliable surveys achieve a “rebuttable presumption” status under the law. Meaning that the “bogus” surveys will now be presumed to be statistically valid See CAA at Sacramento, Page 72

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Silverton, OR, Senior Driving Toward His Goal by Christena Brooks, Special to the Appeal Tribune

Silverton, OR, High School senior Josh Knodel’s plan sounds standard enough, until he explains what he’ll be studying: automotive restoration. This fall, he’ll drive straight toward his career goal of fixing up historic vehicles while earning a bachelor’s degree.

Josh Knodel transforms his 1963 Chevy Nova Wagon into an upgraded street ride. Credit: The Knodel family

Josh is one of 50 students accepted by McPherson College in Kansas to study automotive restoration. This small liberal arts college is the only institution in the country that offers such a four-year degree, and he said he’s

elated to have found it and been accepted. “For the longest time, I was thinking Chemeketa (Community College) or straight into the workforce,” he said. “I went from no expectations, all of a sudden, to planning to get a bachelor’s degree in something I really like.” It took more than a love of old cars to earn Josh a spot in McPherson’s freshman class, which is annually selected by a national board of industry professionals, said Josh’s dad, Bob. The college needed proof that he has real skill and interest in rebuilding cars. There’s proof in Josh’s ongoing “resto-mod” of a 1963 Chevy Nova Wagon. He’s transforming it from a shabby original into an upgraded street ride. At the age of 16, he followed his father and grandfather into the business of breathing new life into old cars. “It’s been a project, for sure,” Josh said. He’s spent hours restoring the Nova, and right now, he’s concentrating on its front end. Classes he’s taken at Silverton High, especially Advanced Welding,

26 JUNE 2017 AUTOBODY NEWS | www.autobodynews.com

have helped. Others include Mechanical Technology 1, 2 and 3, as well as Introduction to Engineering. He credits his advisory group teacher, Kirsten

Josh Knodel working on his 1963 Nova Wagon. Credit: The Knodel family

Barnes, with helping him turn his personal car project into his senior project. For high school seniors, such a specialized project is called the “Design Your Own Extended Application Project,” and it requires extra steps and advocacy from a student to gain approval from administrators, Barnes said. Josh and his parents saw the process through, not knowing it would eventually be the key to unlocking the door at McPherson.

“Josh wants to work,” Barnes said. “He has made himself sit in class and do the book learning, but he loves doing the hands-on work and trying things and taking things apart to see how it works. He isn’t afraid to try something. I think McPherson could see his interest and passion to build, create, and restore.” Josh’s father and grandfather can take much of the credit for lighting Josh’s passion for cars in the first place. His grandpa, Tom Larson, opened Silver Creek Autobody, a collision repair shop on Jefferson Street, in 1993. While that’s been the “bread and butter” side of the business, Larson and his son-inlaw, Bob, who came on in 2001, have built a restoration business on the side. “When I was a kid, they were restoring a 1930 Pontiac,” Josh said. “I can vividly remember going and sitting in it.” By the time Josh was 12 or 13, he was working for Silver Creek Autobody, detailing cars. As he’s grown up, he’s worked in the shop while attending school, playing in band and, sometimes, like a normal teenager, escaping into the gaming world of Halo.

“We tried to instill a work ethic in him young,” Bob said. Bob’s purchase of his own project – a 1970 Chevy C10 Suburban – got the wheels turning in Josh’s head. He watched his dad fabricate parts to bring his design ideas to life and realized he wanted a project of his own. He had a 6-liter motor from his own wrecked 2000 Chevy Silverado pickup and wanted a place to put it. At first, he planned to restore a 1953 Chevy Stepside but eventually

Credit: The Knodel family

opted for the Nova that he and his dad found in California on Craigslist. Since then, the work’s been ongoing, with three generations contributing ideas to the project. In fact, Sundays have become instruction days for Josh, with his dad

and his grandpa passing along the skills they think he needs. Some are obscure; for instance, lately they’ve focused on woodworking, as joinery skills are required to work on an old car with wooden bodywork and panels. “To succeed in this, you need to get involved in the culture of it,” Bob said. “Then you’re constantly seeing things that you could do.” In college, Josh will further explore the design side of auto restoration. He’ll take drawing and watercolor classes that will augment his existing CAD skills. Art instruction is something for which McPherson College is as famous as it is for its 13-to-1 studentto-teacher ratio and its Christian roots from being founded by the Church of the Brethren nearly 130 years ago. “We were very concerned that we would not find a school that would fit both Josh’s academic needs and teach him the restoration skills he needs to succeed in this business,” Bob said. “Once we found McPherson, though, our worries were lifted and our family has been extremely happy.” Josh’s teacher, Kirsten Barnes, is watching her student’s “learning jour-

ney” with anticipation too. “I like to find out what students are interested in and what gets them excited about

Credit: The Knodel family

life,” she said. “If we can find things they are curious about, they are more likely to keep exploring and attach themselves to a focus of study.” We thank StatesmanJournal.com in Salem, Oregon for reprint permission.

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Gerber Collision & Glass Opens Repair Location in Salem, Oregon

Gerber Collision & Glass has announced the recent opening of a collision repair location in Salem, Oregon. The location previously operated as C.E. Miller Auto Body and has served the community for 63 years. “We are pleased to be growing our presence in Oregon and particularly this location, which is in the capital of the state and close to the busy north-south Interstate 5 highway,” said Tim O’Day, President and COO of Gerber Collision & Glass. “This location has served the collision repair needs of three generations of drivers and we are pleased that Kevin Crow will continue to manage this center. He and his team are committed to providing the same professional and friendly service that is the signature of all Gerber locations.” For more information, visit www.gerbercollision.com.

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ASA Northwest’s 2017 ATE Sold Out for Fourth Year in a Row by Chasidy Rae Sisk

ASA Northwest produced its 2017 Automotive Training Expo (ATE) on March 24–26 at the Doubletree Hilton Seattle Airport. According to Jeff Lovell, president and executive director of ASA Northwest, “We had over 900 industry professionals at ATE 2017 and a record number of shop owners, managers, service advisors, technicians, and 68 auto instructors from high schools and colleges attended three days of management and technical training.” Designed for mechanical, collision and service facilities, the 2017 ATE featured a choice of over 60 educational sessions taught by some of the top industry-leading trainers, including Barry Barrett, Steve Beck, Cecil Bullard, Bob Cooper, Greg Courter, Brent Delfel, Fred Donaldson, Mike Giblin, Dan Gilley, Jay Kuykendall, Jude Larson, Jimmy Lea, Scot Manna, Albin Moore, Maylan Newton, Jeremy O’Neal, Bob Pattengale, Adam Robertson, Jack Rosebro, Mohammad Samii, Scott Shotton, Gary Smith, Bernie Thompson, John Thorton, Fred Wilson and Eric Ziegler. I-CAR Instructor Rod Hall noted, “I-CAR again partnered with ATE offering nine collision classes during this event. We had great attendance for these classes, and after the classes the students enjoyed the trade expo.” ASA Northwest’s 2017 ATE featured a choice of over 60 educational sessions taught by some of the top industry-leading trainers, including Barry Barrett, Steve Beck, Cecil Bullard, Bob Cooper, Greg Courter, Brent Delfel, Fred Donaldson, Mike Giblin, Dan Gilley, Jay Kuykendall, Jude Larson, Jimmy Lea, Scot Manna, Albin Moore, Maylan Newton, Jeremy O’Neal, Bob Pattengale, Adam Robertson, Jack Rosebro, Mohammad Samii, Scott Shotton, Gary Smith, Bernie Thompson, John Thorton, Fred Wilson and Eric Ziegler. The 2017 ATE began on Friday morning with attendees choosing to attend two half-day sessions or one of the offered two-day sessions: Cecil Bullard’s Marketing for Today: Advanced Marketing or Jay Kuykendall’s Advanced Scan Tool Diagnostics. The following options were available from 8:30-11:30 a.m.: Selling Diagnostics, Maintenance Profit Master, The Generational Workforce & You, Understanding Control Area Network, Essential Diagnostic Steps for Driveability & Electrical Is-

sues, Modern Import Vehicles Charging/Starting Systems, Fuel System Testing—Basic to Advanced, Advanced Gasoline Direct Injection, VW/Audi Variable Cam Timing, or Power Steering Technology—Is EPS Steering You in the Wrong Direction? During lunch on Friday, the first keynote speaker of the event, Barry Barrett, presented Start with a Goal and End with a Dream, sponsored by RLO Training. From 1-4 p.m., attendees chose between three management classes and seven technical sessions: Grow Your Own Superstar, Boost Your Sales, LifeWork Balance, EURO Evaporative Emission Diagnostics, Essential Diagnostic Steps Part 2; Basic Charging & Starting Systems, Operations, Testing & Diagnostics; Mode $06 —Diagnostics Beyond DTCs, Autonomous: Self-Driving Cars & New Technology, Asian Driveability, and Emerging A/C Technology and Service. Friday’s education session ended with AAAS’s Annual Fred Says Roundtable at 4-5 p.m. During breakfast on Saturday, keynote speaker Steve Beck presented Achieving Life/Work Balance, sponsored by Bolt On Technologies. Those not attending the full-day session on Module Reprogramming — Techniques for Today, taught by Scott Shotton and Eric Ziegler, had the option of 11 courses on Saturday morning. The offered management courses were 6 Keys to Earning 20%+ Net, 15 Seconds to Yes, Survive & Prosper—Set Your Business Apart, while the marketing alternative was Marketing for 2017—Marketing that Works! The technical courses available were Understanding Oscilloscopes; Advanced Charging & Starting Systems, Operations, Testing, Diagnostics; How to Capture & Solve Electronic Problems in Any Hi-Tech System, Diagnosing Hybrid and EV Battery Pack Issues; Ford EcoBoost: Platforms, Operation and Diagnosis; GM Duramax Diagnosis, and BMW Vanos Cam Phasing System. Gary Smith’s keynote presentation entitled, “The Diagnostic Puzzle: Success or Struggle,” was presented during lunch on Saturday and sponsored by WORLDPAC, and the afternoon offered 12 educational seminars from which to choose: The Effective Service Advisor, The Employee Management Show, Team Building—What It Takes to be a Great Team, Understanding & Working with Your Techni-

28 JUNE 2017 AUTOBODY NEWS | www.autobodynews.com

cians, Complete Customer Connection, The Pressure Is On, Brake Technology - Brake Service Tips, Antilock Brake & Stability Control: Operation and Diagnosis, Light Duty Diesel Exhaust Aftertreatment Systems, Electrical Circuit Analysis, Comeback Repellant—Best Practices for Repairs & Maintenance, and BMW Valvetrain Variable Valve Lift. Keynote speaker Mike Giblin covered Rise & Shine with Kukui during Sunday’s breakfast, and the 13 options available on Sunday from 8:30-11:30 a.m. were as follows: Shift... Selling to New Generation of Tech-Savvy Consumers, Extreme Communication, How to Work Less & Make More Money, Your Ultimate Guide to Marketing in 2017, 7 Critical Touch Points to Attracting & Retaining the Digital Customer, Can Bus Communications— Operations & Diagnostic Methodology, Understanding Toyota’s Generation II and II Prius Powertrains, Essential Skills for Electrical Diagnostics, Evaporative Emission Systems: Domestic Vehicle Diagnosis, Diesel Technology Insights, Electrical Labscope, Multi-Air Engine Technology, Diagnostic Disci-

pline—Keeping on the Testing Path. In addition to the plethora of educational sessions, attendees at ASA Northwest’s 2017 ATE enjoyed networking opportunities during the nohost bar and hors d’oeuvres on Friday and Saturday evenings. The 2017 ATE once again featured an extensive trade expo with over 50 exhibitors, including ACDelco, AdvisorFix, AllData Corp, Arrowhead General Insurance AGency, ATech Training, Auto Apps, ASE, Autoshop Solutions, Educational Seminars Institute, Jasper Engines & Transmission, O’Reilly Auto Parts, WORLDPAC, and many more. Lots of door prizes were also presented to attendees during the show. “The ATE Committee did a great job of choosing seminars that the automotive industry needs,” said Brian Smith, ASA Northwest chairman of the board. “ATE is one of the most affordable training events on the West Coast. The goal of the ASA Northwest Board is to make everyone attending ATE feel like they are special and more than just a face in the crowd.” ASA Northwest is grateful to the See Sold Out, Page 75

www.autobodynews.com | JUNE 2017 AUTOBODY NEWS 29

Western Associations

Victoria Antonelli is a freelance writer and model, based in Los Angeles. She has been writing for the collision industry since 2013. She can be reached at vantonelli.autobodynews@gmail.com.

CAA Members Urged to Take Action Against Potential Bill Affecting Labor Rates, Steering with Victoria Antonelli

by Victoria Antonelli

The California Autobody Association (CAA) Orange County Chapter held an “emergency” meeting on April 22 so CAA lobbyist Jack Molodanof could inform members of a potentially prob-

lematic bill for shops and consumers. The meeting was held at The Phoenix Club in Anaheim. Bill AB 1679 was introduced on April 6, 2017 and is moving quickly through the legislature, according to

Molodanof. It proposes a reformed set of standards for insurance companies to adhere to when conducting labor rate surveys. “These new standards have been watered down,” he said. “We think this bill allows insurance companies to conduct surveys that are going to result in unfair, unreasonable and unreliable rates, and in turn cost the consumer.” The CAA lobbyist went into detail about how the current legislation came to be, and how bill AB 1679 intends to change it. He began with the importance of transparency. “In 2000, Senator Jackie Speier passed a bill including a provision stating that if an insurance company conducts a labor rate survey, they have to provide a copy to the Department of Insurance,” Molodanof explained. “Before then, insurance

30 JUNE 2017 AUTOBODY NEWS | www.autobodynews.com

companies could come to your shop and say they conducted a survey and that the rates needed to be adjusted downward, and when you asked to see how they came up with those num-

CAA lobbyist Jack Molodanof flew down from Sacramento to Orange County to educate members on a bill that was introduced in early April

bers, they would say the survey was confidential.” Although the new regulation is currently in affect (as of March 2017), AB 1679 wants to “set the law back 17 years,” according to Molodanof. “The insurance companies want to turn the survey information into trade secrets again, so shops and consumers can’t see how the rates were determined without a subpoena,” he explained. “It’s very troubling.” As more surveys became transparent in the early 2000s, Molodanof said the public realized how much the lack of standards impacted labor rate survey accuracy. Thereafter, AB 1200 passed to prevent insurance companies from “steering” customers to their direct repair programs. “Insurers can promote their DRPs, but they cannot disparage the shop a customer chose or mislead customers from a shop they chose,” he See CAA Urged, Page 32

www.autobodynews.com | JUNE 2017 AUTOBODY NEWS 31

Continued from Page 30

CAA Urged

explained. Molodanof shared a story about an insurer who told a customer that their shop of choice wouldn’t provide a warranty for repairs. The customer then went and told the shop that the insurer said that. Turns out they had no basis for making that claim. The CAA lobbyist stressed again, “We have no problem with insurers promoting their DRPs; in fact around 75-80 percent of our members’ shops have at least one direct repair program. But we had to draw a fine line between promoting and disparaging.” Bill AB 1679 wants to repeal the current “steering” protections. “Insurance companies will be able to make disparaging comments about auto body if this passes,” Molodanof stressed. When California Insurance Commissioner Dave Jones was elected in 2011, he sat down with consumer groups, new car dealers, auto body shops and insurance companies to figure out what other standards needed to be put in place. One of the first challenges was figuring out how to determine the geographical area for labor rate surveys. Molodanof said after five years and thousands of hours of negotiating, researching, and speaking with professionals, including economics professors from Sacramento State University, they decided on geocoding. “It captures the local market and neighborhood community,” he explained. “The program uses a software application, so if you put in the address of a shop in a certain area- longitude and latitude- it can tell you the six [number varies in urban areas] closest shops. It’s very accurate.” Molodanof said the insurance companies didn’t like this method because they thought the shops would get together, collude and raise rates. “That’s against the law,” he said. “We adhere to the antitrust laws and we’re very careful about that.” Bill AB 1679 would allow insurance companies to survey an entire county (encompassing thousand of square miles) instead of using geocoding. “That’s not fair; look at Los Angeles County for example,” Molodanof said. “Rent and business rates are totally different in Marina Del Rey

versus Inglewood, why would labor rates be the same?” Commissioner Jones also stressed in the current regulations that 100 percent of shops in the geographical area that are BAR certified and provide workers comp and garage keepers liability insurance need the opportunity to participate. “It’s okay if they don’t participate, as long as you provide the standardized survey questionnaire and give them the opportunity to respond,” explained Molodanof. AB 1679 states that insurance companies only have to survey 20 percent of the shops in a county, and even though they still have to be recognized by the BAR, they do not need to have liability insurance and workers’ comp requirements. “This means shops that pay under the table can be surveyed, which will skew the accuracy of the rates,” he added. “Also, it’s unspecified what the 20 percent pool is going to be. It’s ‘cherry picking’. Look at what happened in the 2016 election due to polling inaccuracies.” The next standard Commissioner Jones set pertained to DRP rates being used on surveys. “If you’re going to do a survey you cannot include the direct repair rate because it’s a volume discount; you have to include what you regularly charge,” the CAA lobbyist explained. “Volume discount rates are not market rates, even though the insurance companies think they are.” Molodanof shared an example to better prove his point. “If Walmart wants to buy a million bags of Lay’s potato chips, Lay’s is going to give Walmart a volume discount,” he said. “But if you or I went into Lay’s and demanded the same price for one bag of potato chips, they’re not going to give it to us. Everyone else gets charged the regular price; that’s the market rate.” Molodanof believes including DRP rates in the surveys will artificially lower the labor rates, causing the consumer to pay more out of pocket. “The passing of AB 1679 would allow insurance companies to use DRP rates in labor rate surveys,” he said. Commissioner Jones then tackled the timeliness and format of the surveys. “Insurance companies were using surveys that were five, six years old,” Molodanof said. “We decided that the

32 JUNE 2017 AUTOBODY NEWS | www.autobodynews.com

labor rate surveys should be updated annually.” The CAA lobbyist said the insurance companies felt this was too short of a time frame, so Commissioner Jones said they can get a year extension if they do a CPI increase. “The insurance commissioner then developed a standardized survey questionnaire,” Molodanof explained. “It’s very simple. You don’t have to fill it out, but it’s is recommended that you do.” He said that out of the 187 insurance companies in California that sell auto insurance, approximately 12 to 15 do surveys, despite the opportunity to gain a rebuttal presumption. A rebuttal presumption confirms that the insurance company has completed the survey correctly, and the insurance commissioner backs their rates. “The insurance companies don’t like providing survey questionnaires because they feel it’s too much of a hassle,” said Molodanof. “If AB 1679 passes, they will be able to go through paid invoices or third party software to determine rates, which means they could be using a DRP rate or some other negotiated rate. You won’t know for sure.”

The last current standards Molodanof explained that will be affected by AB 1679 pertain to estimates, reinspections, and distance customers have to travel to a DRP shop. “Under the new regulations, insurers can’t send people to go get their car repaired or inspected [to a shop] that’s over a certain number of miles away,” he said. “In an urban area you can’t go over 15 miles and in more rural areas the limit is 25 miles.” Also, according to current regulation, if insurance companies want to re-inspect the vehicle, they have six days to do so after they have notice and access to the vehicle. “Before this regulation was set, the process could be dragged out for weeks and weeks, causing unnecessary delays in repairs and higher costs due to rental cars, for example,” the CAA lobbyist explained. Lastly, the current regulations state that consumers only need to get one estimate, versus two or three. “We don’t need to do that anymore, the shops are all qualified and highly regulated,” Molodanof said. AB 1679 intends to take away the limitation on the number of miles an See CAA Urged, Page 69

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34 JUNE 2017 AUTOBODY NEWS | www.autobodynews.com

National Associations

Chasidy Rae Sisk is a freelance technical writer from Wilmington, Delaware, who writes on a variety of fields and subjects, and grew up in a family of NASCAR fans. She can be contacted at crsisk@chasidyraesisk.com.

WIN’s Extraordinary 2017 Educational Conference with Chasidy Rae Sisk

The ladies and gentlemen of the WIN’s two strategic goals are to build By playing a gameshow to whether someone is lying beWomen’s Industry Network (WIN®) the WIN network and to enhance the test attendees’ understanding of gins by determining a baseline took Denver by storm on May 8-10 association’s organizational capacity to body language, Brown shared (what is normal for that perduring the association’s 2017 Educasupport that network. a lot of information about how son) and then noticing major tional Conference, “Be ExNext, Schroeder honored to read certain gestures. One changes in their behavior. traordinary with Balance, WIN’s departing board memcan garner a lot of cues from a “Take the blinders off, and noPurpose and Results,” held at bers Denise Caspersen, Susimple handshake - an even tice what’s actually going on. WIN Chair the Westin Downtown Densanna Gotsch, Terri Neely shake indicates a desire to meet People lie all the time, but the Petra Schroeder ver. This year’s conference and Amy Nuttall. Emphasizon equal terms, and palm up body can’t lie because lies welcomes attracted the most attendees ing the value of collaboration indicates someone who is open aren’t connected to emotion attendees to of any WIN conference toin WIN, Schroeder stated, “I and welcoming, while someso, by trying to fabricate an apWIN’s 2017 Educational date with 205 collision repair Conference emcee can do things you cannot, and one who shakes with their propriate emotion response, Conference industry professionals gathyou can do things I palm facing the floor the liar ignores their body lanSusanna Gotsch helped facilitate ered to learn from, network cannot, but together, or squeezes too tightly is unguage.” the introduction with and celebrate each other. we can accomplish consciously revealing a need to The last speaker on Monday was of each speaker Event emcees Susanna great things.” be in control. A limp handKevin Wolfe of LeadersWay, Inc Gotsch and Cheryl Hart called the The first presenter at the shake generally indicates a who discussed the “Path of Choice.” conference to order, going over the conference was Body Lanperson with no backbone, with Defining adamantine as solid and unagenda, addressing housekeeping guage Expert Traci Brown exceptions being those with changing, Wolfe informed attendees, items, and reading Antitrust guidelines who covered “Unspoken Keys health conditions such as “You can’t move people who know Cheryl Hart before introducing WIN Chair Petra to Success,” and she began by arthritis; Brown also pointed what they want, who have a definiwas one of the Schroeder who welcomed attendees stating, “You’ll need to pay at- conference emcees out that Asian culture considtive purpose in life.” and recognized WIN’s founders, chairs, tention in order to understand and kept attendees ers a firm handshake Insisting that the news laughing at her champions, scholarship winners and six body language. Pay attention, to be rude. makes it apparent that humanantics male attendees. She also noted that or pay with pain.” Although it’s genity needs to be saved, he exerally believed that crossed plained the number of things arms indicate someone who’s that constantly need to be done closed off, it typically means creates overcapacity which that the individual is comparcauses the mind to race and ining what you’re presenting to hibits sleep which is incrediBody language what they know and it’s dif- expert Traci Brown bly detrimental to physical, ferent, but they will become taught attendees to emotional and mental health. “pay attention or closed if you don’t force them “Your freedom to take your pay with pain.” Paints, Materials & Supplies to open up. Brown suggested life back or to create the life handing them something to persuade you choose comes from the freedom to physical openness which leads to cogmake your own decisions. It’s important rving Body Shops PBE Distributor Se nitive openness. to recognize the separation between ts e Pain iv ot m to Au t es B People showing their palms is an yourself and your thoughts. Gaining e with th 33 19 e nc si s indication that they’re telling their freedom is about separating yourself lie pp and Body Shop Su truth, which isn’t necessarily from your thoughts,” Wolfe THE truth. Tented fingers instated. • Technical Service Specialists trained by BASF dicate ultimate confidence, Wolfe continued, “It’s not in Glasurit and R-M paint systems. and this very powerful gesthat your mind controls you ture can create self-confiyou just don’t know how to • Colortone is an Authorized ColorSource dence when the position is control your mind. In every Distributor for BASF Products held. Brown mentioned that situation, choices are made; Colortone Automotive Paints the acceptable amount of eye either you make them, or Kevin Wolfe 2420 Ripple Street, Los Angeles, CA 90039 contact during a conversation they are made for you.” emphasized, “In www.colortonepaints.com is 60%; less causes people to Communications Comevery situation, doubt your attention, while choices are made; mittee Co-Chair Jessica Rob Fax either you make more comes across as crazy. shared the group’s 2016 key them, or they are She urged, “Take control of accomplishments: releasing made for you.” your neurology through your 23 press releases and increasphysiology.” ing social media followers by 29%. ® Brown also taught that a convincAn outdoor scavenger hunt was SUPREME ing tone is often linked to deception, and scheduled as an interactive way for asONYX rolling one’s lips back is a sign that sociation members to learn about Den90 L i n e something is being hidden. Determining See Educational Conference, Page 51

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www.autobodynews.com | JUNE 2017 AUTOBODY NEWS 35

Day Job/Night Job Long Island, NY, Shop Owner Creates Graffiti Mansion with Ed Attanasio

Glen Cove, NY is a beautiful, laid back coastal town on Long Island and is well-known for things like its annual sailboat races and free summer concerts. Last year, when Joe LaPadula, a body shop owner, bought an abandoned, centuries-old mansion in Glen Cove with big plans to renovate it, it barely made the local news.

Bronx-born graffiti street artist with whom he had collaborated on other projects over the years. “Sean and I did some art cars and other things in the past, so I knew that he was the right person to work with me on this project,” he said. “I told him that the building was in pretty bad shape, but we decided to cover the place with graffiti anyway. We covered some of the floors and beams to protect them, because it is vintage wood and started letting the artists in to do their magic.” After the artists were done with their work and the house was ready for the world to see, LaPadula had an opening party attracting 1,200 people. Some people in Glen Cove Taking a mansion that was built 207 years ago and didn’t like the way it looked turning it into a piece of graffiti art was the brainchild and there was a little pushback of Joe LaPadula, the owner of Martino Auto Concepts until the New York Times and in Glen Cove, NY. Credit: Sean Basdaranos local TV stations showed up But when he decided to work with 150 in force to cover the opening party. world-renowned graffiti artists to “The mayor told me to paint the outcover the entire building with their art side of the building after the party, both inside and out, it created a buzz which we gladly did, so now we’re that led to a big story in the New York looking for our next move with the inTimes and got the locals talking. terior.” LaPadula buys and renovates old Although LaPadula planned to buildings in Glen Cove, so when he make his graffiti exhibition only a got the chance, he bought a 9,000 sq. placeholder before converting the ft. local historical landmark. It was house back into a restaurant, he is now originally owned by J.H. Coles, one thinking about making the building a of the first five families of Glen Cove museum where visitors can enjoy the that dates back to 1810. graffiti and street art. His initial plan was to reopen the LaPadula, 48, grew up in the collimansion as a restaurant, but after ren- sion business and has always had paint ovations were postponed, he got some Andy Warhol-like ideas. “I bought the building a year ago and was trying to figure out the best way to use it,” LaPadula said. “No one wanted it because of the age and the fact that part of the structure is an historical landmark, but I liked it. Then I got the idea of just blasting it with graffiti throughout the LaPadula (left) and his partner, Jon Holzer at Martino Auto Concepts, are Mercedes-Benz, Audi and BMW-certified and entire building. I figured after restore luxury vehicles. Credit: Sean Basdaranos a while, I could start my renovations and cover it all up and that’s dust in his veins, he explained. “Forget when it really took off.” about it, I grew up working at the famFor a partner in this artful enily gas station in Jackson Heights and I deavor, LaPadula immediately thought just kept rolling from there,” he said. about Sean Sullivan, a renowned “My grandfather was in the business

36 JUNE 2017 AUTOBODY NEWS | www.autobodynews.com

Ed Attanasio is an automotive journalist based in San Francisco, California. He can be reached at era39@aol.com.

and my father after him, so I’m three generations in this industry.” Twenty-six years ago, LaPadula jumped into the collision repair industry in a big way, which is the only way he travels. Today, Martino Auto Con-

LaPadula knows from experience that his various activities in Long Island end up promoting his shop and leading to further business, he said. “It’s difficult to market collision work to the consumer. It’s like going to the doctor, there’s nothing there to glorify. I have always been around custom work and I like doing it, but really I do it to advertise my body shop. I do it through my custom work and charity car shows and now I work heavily with the art community. We’ve done two arts cars—a Ferrari By creating art cars and working with artists on other and a Lamborghini—that reprojects, LaPadula gets a ton of exposure for his shop ally put me on the map. Our without spending a dime on marketing or advertising. art cars get a lot of attention Credit: Sean Basdaranos and as a result, my shop gets cepts operates out of a 25,000 sq. ft. a lot of free publicity, so it works well. facility and employs 24 people. The Plus, they have given me a lot of other shop is Mercedes-Benz, Audi and opportunities to be in car shows, cuBMW-certified and specializes on rate art shows and market my main working on luxury, high-end vehicles. See Graffiti Mansion, Page 63

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H OND A C AL I FO RN I A

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Hey Toby!

Toby Chess is an I-CAR program instructor, Training specialist, and former salvage yard operator. Toby is universally known in the collision industry for his work with first responders and advocacy for body shops and consumers. He can be reached at tcspeedster@gmail.com

Know the Terms: Scanning, ESC, SAS’s and ADAS? If Not, Read On... with Toby Chess

Before reading this article, I need you to go to the following web site (https:// www.youtube.com/watch?v=b7SWC FQoMoA) and view the video. Now that you have seen the video, my question to you is “what if a vehicle was involved in that accident and your shop repaired the vehicle, but failed to scan it and make sure that all of the ADAS were in operation?” Who would be liable if this scenario wound up in litigation? You, of course. I know that scanning is the buzz word today, but is it something new? The answer is “No.” At first there were few standards and each manufacturer had their own systems and signals. In 1988, the Society of Automotive Engineers (SAE) set a standard connector plug and set of diagnostic test signals. The EPA adapted most of their standards from the SAE on-board diagnostic programs and recommendations. OBD-II is an expanded set of standards and practices devel-

oped by SAE and adopted by the EPA and CARB (California Air Resources Board) for implementation by January 1, 1996. The next question is “What is ESC or electronic stability control?” ESC is the process constantly

monitoring how the vehicle is responding to the driver and road conditions. If a problem starts to develop, ESC takes whatever measures are necessary to bring the vehicle under control. The engine power is reduced, letting off of the

Figure 2

Figure 3

Figure 1

40 JUNE 2017 AUTOBODY NEWS | www.autobodynews.com

throttle, retarding the timing and simultaneously applying the brake. All these processes coupled together will counter the forces that are causing the vehicle to lose traction or control. This whole process is accomplished without the driver’s input (Fig. 1). See Know the Terms, Page 42

www.autobodynews.com | JUNE 2017 AUTOBODY NEWS 41

Continued from Page 40

Know the Terms

Next question, which MIL tells you that ESC is not operating? The answer is none of these lights and there are no MIL displays like this (Fig. 2). Most dash displays will look like the next figure (Fig. 3). Figure 7

Figure 4

And most manufactures do not have an MIL for a non-operating ESC system. Some vehicle makers do have a switch to disengage ESC (Fig. 4).

Figure 8

Figure 5

By the year 2012, the Federal Government mandated that all cars, truck and SUV’s have Electronic Stability Control. Next Question—What component produces the signal for the ESC computer module? Answer—The Steering Angle Sensor (SAS) (Fig. 5).

taken automatically. Question—when is the steering angle sensor calibrated. Answer—every time you repair/replace/ R&I suspension components and in some cases, R&I a battery. Question—How many vehicles have ESC/Steering Angle Sensors? Hunter Engineering company states that Over 40 million vehicles on the road today require a reset/recali-

since all vehicles produced for USA consumption from 2012 on have been equipped with ESC. The procedure resets the steering angle to match the vehicle’s new thrust line after the alignment has been completed (Fig. 6). The collision industry over the years dealt with 2 and 4 wheel alignments and number on insurance carriers said ‘if you did work to the front suspension, only a two wheel alignment is called for.’ Today’s vehicles that are involved in an accident and require a wheel alignment, only one type of wheel alignment should be performed and that is a COMPLETE 4 WHEEL ALIGNMENT. The alignment process starts with adjusting the rear wheels so that they are parallel to the center line of the vehicle (zero thrust angle). Next the front wheels are adjusted so that they are in the same parallel plane as the rear wheels. When that operation is completed, the steering angle is set according to the OE’s specifications (Fig. 7). It should be noted that the rear wheels are the directional wheels. Note that the rear wheels have a positive thrust angle and arrow points to See Know the Terms, page 44

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Figure 6

As the steering wheel moves in either direction, the speed and number of revolutions are transmitted to the vehicle’s computer. If the ESC module thinks if vehicle stability is compromised, corrective actions will be

bration of the steering angle sensor (SAS) following a wheel alignment, as instructed by the vehicles manufacturer, on certain cars equipped with Electronic Stability Control (ESC). This number will continue to grow

42 JUNE 2017 AUTOBODY NEWS | www.autobodynews.com

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Continued from Page 42

Know the Terms

the right (car will move to the right and if everything else is in specs). The front wheels steer the vehicle. Why is this important? Many of the Advanced Driver Assistance Systems (ADAS) systems work from a zero thrust angle on the rear suspension. Look at the graphics from

insurance adjuster wants to save a buck. What other ADAS systems involve a ESC/SAS? Here we go: Adaptive Cruise Control, Automatic Parking, Blind Spot Monitor, Forward Collision Warning, Hill Descent Control, Lane Departure

lision repair. You are removing a door trim panel for paint access (Fig. 9). Question: Do you think it will be necessary to perform a scan? The answer is ‘yes.’ Take a look at what Fiat-Chrysler Corp. has to say about scanning:

forward facing camera and radar, blind spot monitoring, and other automated electronic driver assistance systems, MUST be tested for fault codes (DTCs) that could be active (current) or stored following a collision. Use of the Mopar wiTECH vehicle diagnostic tester is

“Safety and security related systems, such as antilock brakes, supplemental restraint systems (SRS—air bags), occupant restraint controller (ORC), seat belts, active head restraints,

necessary before and after collision repair.” “Furthmore, voltage loss, collisions, significant vehicle disassembly, interior trim repair or removal, and

Figure 9

Hunter Engineering Company not having a zero thrust line will cause the vehicles radar to read different than it is supposed to (Fig. 8). So next time an adjuster wants only a two alignment, and you comply, you could put your customer in a very compromising situation where they are not aware of the risks. You are the professional. Do not put your customer’s safety in jeopardy because an

Figure 10

Warning, and Adaptive Headlamps to name a few. Again, all these systems are tied into the ECS/SAS. Let’s shift gears and take a look at the scanning process as it relates to col-

44 JUNE 2017 AUTOBODY NEWS | www.autobodynews.com

glass removal and replacement operations could trigger DTCs prior to or during collision repairs, which could result in improper vehicle performance.” These two paragraphs were taken from the Fiat-Chrysler web site. Next,

Figure 11. 4-door

take a look at what Honda says about post scans: “Any repair that requires disconnection of electrical components in order to perform the repair will require a post-repair diagnostic scan to

confirm if the component is reconnected properly and functioning. Damage that requires body parts replacement will always require a postrepair diagnostic scan.” Remember, mirror switches, window switches, power door locks, fuel

door switch, and trunk switch can be attached to a door trim panel and they are connected to a computer module that uses electrical current to operate. The charts here show the possible diagnostic trouble codes (DTCs)

that can set for power window. Systems and DTCs vary by model, year and trim level; but this has been true for the past 10-12 years (Fig. 10). Any of these items could set of DTM code. If you do not think this is nuts, look at the next flow chart from Honda (Fig. 11). The chart here shows the Inputs and Outputs of the power window master switch, which is an electronic control unit (ECU) “computer” with inputs, processing, and outputs. Any on the 15 trouble codes can be triggered by just R&I of a trim panel and look what it takes to diagnose the problem. Here is another example of a DTM code being set off which may seem crazy. This is a photo of my 2012 Ford Pickup (Fig. 12). I was loaned an Air Pro Diagnostic Remote Scan Tool for this article (more about the tool later on in the article.) I hooked it up with the help of a Repair Shop Owner. The first thing he did was set up device that would maintain a constant voltage (more on this later also) during the scan. After a couple of minutes, I received by email the following printout on the scan (Figures 13a, 13b). The technician on the other end

phoned me to explain that my radio antenna had a negative to ground DTM code. He asked me if I had my antenna off which I replied that two days prior, I had my truck washed and the antenna was temporarily disconnected. When the car wash replaced the antenna and started up the truck, it

Figure 12

triggered a code. This code did not affect the radio operation. The tech then proceeded to clear the code. There are a number of ways that a shop can perform a pre- or health scan and a post repair scan. You can purchase an aftermarket scan tool. They vary in price from inexpensive to expensive. Usually the

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higher the price, the greater the capabilities of the units. Cons, the programs may not work on current year vehicles, programs have

/wp-content/uploads/ 2016/12/DRAFTScan-Tool-Overview-12-19-16.pdf). Letâ&#x20AC;&#x2122;s take a look at how a remote diagnostic unit works. I am going to do

Figure 13b

the OB2 port (Fig. 14). The prompts on the lap were followed. A report was sent to the shop after the scan was completed (Figures

Figure 13a

to be continually updated, and may not have OEM proprietary information. Another way to have a mobile service come to your shop for each scan or sublet the work to a automobile service shop or OEM dealer. You know the pros and cons of both. Finally, there are remote diagnostic services that use the internet. AsTech and Air Pro are companies that either supply an interface unit (AsTech) or a laptop (Air Pro) that connects to the internet or with a remote location where a technician can read the codes. To get a better understanding about the pros and cons, go to the following CIC web site (http://www.ciclink.com

a pre scan on a 2017 Toyota Camry that had damage to the rear bumper and lower portion of the right rear quarter panel. The technician from Marina Autobody hooked up his Air Pro Unit to

Figure 14

46 JUNE 2017 AUTOBODY NEWS | www.autobodynews.com

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Continued from Page 46

Know the Terms

found that the blind spot monitor was not connected, which he proceeded to reconnect (Figures 16a, 16b).

It should be noted that Toyota in CRIB # 177 (Go to here for the CRIB: http://crrtraining.com/CRR2/ assets/pdfs/CRIB177-SRS-OccupantClassification-System-Initialization .pdf) states the following:

gardless of occupancy: • The OCS Electronic Control Unit (ECU) is replaced • Accessories such as a seatback tray are installed on the passenger seat • The passenger seat is removed and replaced or reinstalled • The vehicle is involved in an accident or collision. In other words, a calibration of the OCS system needs to be performed (Fig. 17). The Air Pro technician also performed this operation when the tech-

Figure 16a

Figure 17

Figure 16b

Figure 15a

Any of the following conditions could set a DTC, illuminate the SRS MIL, or cause the PASSENGER AIRBAG light to indicate incorrectly, re-

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Continued from Page 48

Know the Terms

for delivery. I think there is enough information for you to grasp at this time. The next in-

Figure 18b

stallment will look at windshields (some OEs stated that aftermarket windshields will affect the function of ADAS), the difference between scanning, initializa-

Figure 18a

tion, re-programing,and recalibration, repairs to bumpers, tires and misaligned body structure and how all ties in tripping codes and ADAS malfunction.

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recognized the sponsors who made the WIN members on their current focus veloped throughout your life. You may event possible, starting with Platinum which is designing a new platform have leadership qualities that just need Educational Conference Sponsor AkzoNobel and Gold Spon- and website to highlight the who, to be honed. You must identify and desors Axalta, BASF, Enterprise and where and why of WIN. velop your strengths which ver, but when the hail made PPG, in addition to many Next, Michelle Sullivan recbegins by learning to fear that plan undesirable, a little ognized 2017 MIW Honoree other sponsors at various levless.” creativity and adaptability Cristina Fronzaglia-Murels. DeVere emphasized the recreated the game to allow Next, Chuck Gallagher ray who was unable to stay importance for each person to for it to be played in the hotel. of Ethics Resource Group for the evening’s festivities. have things that motivate and After the evening’s Welcome After a networking break, presented “Positive Choices drive them in life. “Fear holds Reception, Dennis Watkins for Business Ethics,” explainSullivan and Amy Nuttall, people back, but so does not Jody DeVere of the Chicago Magic Coming the relationship between Co-Chairs of the Membership paying attention to an opporencouraged Depicted providing pany entertained WINners an update from the choices and consequences Committee, announced that tunity that’s right in front of conference with uncanny feats during attendees to and how easy it can be to WIN ended 2016 with 508 your face. Fear is your worst Communications become their “Magical Thinking: Find the make an unethical decision members, the highest count enemy in life and must be Committee, best selves Jessica Rob Extraordinary by Imagining when it’s socially acceptable. yet, and the organization also conquered. When you feel received WIN’s the Impossible.” Technology Committee hosted two educational webinars last afraid, it’s exactly the same physiolog2017 Cornerstone Tuesday morning comCo-Chairs Jaclyn Byers and year. Schroeder followed with a Govical response as when you’re excited. Award menced with WIN’s Annual Jenny Anderson updated ernance Committee Update. Tell yourself you’re just excited, inScholarship Walk at 7AM which Before lunch, Jody DeVere, stead of giving weight to your fear, and began with raffle prizes and stretching CEO of AskPatty.com, danced you can do it!” before a sea of blue and gold flooded up on stage to energetic music Worry is another bad habit and the 16th Street Mall, boasting a record to present “On Becoming Extime waster, and people always project 115 walkers who raised nearly $3000, traordinary,” using many anecthe worst case scenario when worrying another record. The Scholarship Walk dotes from her life to motivate about the future. Worry can diminish was sponsored by BASF, Fix Auto, her audience to aspire to be performance, but staying focused on Safelite Solutions, OEM Collision Retheir best selves. “The things the here and now generates time and pair Roundtable and Valspar Automoyou did as a child are your inenergy. DeVere recommends allowing tive. nate abilities,” she taught. “It’s yourself to worry two days each After Gotsch and Hart welcomed really important to know what month, using the other days to focus on attendees to the second day of WIN’s you’re good at, but the gifts solving the problem. “There is no try; WIN’s 2017 Scholarship Walk set new records with 105 walkers and $3000 raised 2017 Educational Conference, they you’re born with need to be deSee Educational Conference, Page 54 Continued from Page 35

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Shop Showcase

Ed Attanasio is an automotive journalist based in San Francisco, California. He can be reached at era39@aol.com.

Elite Electronics Gives Body Shops an In-House Mechanical Department with Ed Attanasio

After the economic implosion of diagnose, repair, and correct vehicle 2008, many body shops decided to computer systems more quickly and add mechanical repair to their menus affordably than body shops can, and of services and quickly found out it that’s why shops use their services on wasn’t quite that easy. When a regular basis. “We fix methe economy turned around a chanical and electrical issues few years later, many of them on wrecked cars every day, so stopped offering these servwe’re going to be faster on ices because they realized diagnostic processes than that they needed to focus on your average mechanic becollision repair and not mecause we run into the same chanical repair. They found issues again and again,” Don Owner Don out that it requires too many Smith began Elite Smith, the company’s owner, Electronics with resources, including equipsaid. his wife and one ment, tools, training and the Smith trains his mechanmechanic, and right people to be a real me- today, the company ics to get out of the mechanchanical repairer. So they employs 55 people ical mindset and look at went back to doing what they things from a collision reand serves more than 200 know, and most of them will pairer’s perspective, he said. customers tell you that this was a smart “If a body shop is trying to move. provide mechanical services to its cusBut if a body shop needs mechan- tomers, it’s difficult because it’s a ical repairs on crashed vehicles in completely different thought process. their facility, what are their options? You’re not repairing something that Sending a vehicle down the street to was damaged in a wreck; you’re fixanother shop for some diagnostics or ing something that is just worn out or an electrical repair is never a good defective. We need techs who can idea, not to mention what it can do to think from the collision side so that your customers, cycle time or DRPs. they’re looking for the right things. We are able to fix not just electrical, but anything that is wreck-related or not.” The story behind Elite Electronics began way back in 1996, when Smith was first exposed to the industry from the accessory-side, he explained. “I started out installing car stereos and car alarms and we had to be cognizant of the airbag systems Elite Electronics fills a niche by providing the full gamut of while doing so. At one point, mechanical repair services with a focus on fixing wrecked we had to replace an airbag cars for body shops and collision centers in six states that deployed, and that got me In a world where specialization is interested in airbags. So a friend told king, Elite Electronics of Richardson, me about a place called Friendly ElecTX, fills a niche by providing the full tronics in Dallas, where I worked and gamut of mechanical repair services learned the airbag side of it.” with a focus on fixing wrecked cars In 2005, while in the military partfor body shops and collision centers time and going to school full-time purin six states. The big four—ABRA, suing a business degree, Smith saw an Service King, Gerber Collision and opportunity and seized it. “We were Caliber Collision—all use the serv- able to scrounge some money together ices of Elite Electronics, with 60% of and start Elite Electronics,” he said. their business coming from MSOs, “We saw some other companies trying but they also work with small inde- to what we wanted to do and not really pendents as well. doing it successfully, so we put $40,000 Elite Electronic’s mechanics can together and went for it.”

52 JUNE 2017 AUTOBODY NEWS | www.autobodynews.com

customers in Oklahoma, Tennessee, Georgia, Pennsylvania, North Carolina and Texas with plans to open up in four additional territories later this year. “The majority of what we do for body shops is what we call general repair,” Smith said. “They don’t have a mechanic and they need someone to come in and replace a knuckle, pull the engine, replace a sub-frame or an engine cradle—things like that. We work with their agreedWith a full fleet, Elite Electronics is able to respond quickly upon rate with their DRP prowhen their customers call, which include MSOs such as gram to where they can still ABRA, Service King, Gerber Collision and Caliber Collision make money, and we also do the work in a timely fashion to where “Day one, we already had our first mechanic with my wife helping us out they aren’t waiting on it and can make their projections and keep their cycle with things like bookkeeping and actime where it needs to be.” counting, so it was definitely a lean opDelegating anything can be diffieration.” cult for some body shop owners and Today, Elite Electronics employs 55 people and serves more than 200 See Elite Electronics, Page 57 In November of 2006, Elite Electronics opened its doors, and the company hasn’t stopped growing since.

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stead of dwelling on the past. Identify the cause and effect of problems, ask Educational Conference more questions rather than sharing opinions, and focus on thinking inthere’s only do!” DeVere concluded. stead of reacting emotionally,” Young After lunch, conference attendees suggested. “Being in the present dewere assigned to two of three break- termines your future. The past doesn’t out sessions. The available options have to dictate the future unless you were Allyson Young’s “Managing Our let it.” Energy,” Kelly Stalcup’s “The ImThe third step is being present, portance of OEM Certification,” and listening and interacting attentively “Why Is It Important to Attract, Hire and respectfully. The final step is to and Retain Women Employees?” pre- strive to add value to others’ lives sented by Jody DeVere (full coverage which can be as simple as sharing a on page #). smile or saying hello or thank you. In “Managing Our Energy: UnYoung recommends finding five opleash the Power of Positive Energy,” portunities to add value each day: K&N’s HR and Brand Director Allyson “Doing just a little extra adds value. Young addressed how to manage enEveryone is going through something, ergy in order to always bring and your interaction with the best at work and in one’s them can make a huge differpersonal life. It begins with ence.” focusing on managers to drive On Tuesday night, WIN energy because “your frontheld its MIW and Scholarline team members’ energy ship Awards Ceremony and will never surpass the energy Gala which included updates of their manager.” from the MIW and ScholarAllyson Young Defined as a level of inship Committees. lectured on tensity or emotion, or a vibe After Schroeder kicked “Managing generated by others, energy is things off on Wednesday mornOur Energy.” the things one thinks, says or ing, Jessica Rob provided a does, and it is highly contagious, Nominating Committee Update, and whether it’s positive or negative. AcSchroeder announced three new appointcording to Young, “Having high energy ments to the board for 2017-18: Kathy is non-negotiable. Positive energy Coffey, Louise Martone and Kathy drives success - vision fuels passion Mello. The 2017-18 Executive Commitwhich creates drive. Managing your entee consists of Schroeder as Chair, Bevergy requires creating habits and can erly Rook-Twibell as Vice Chair, Jessica take hard work.” Rob as Administrative Vice Chair, Jenny Young described four steps to Anderson as Secretary, and Michelle managing energy. First, you ooze out Sullivan as Treasurer. what you put in, so it’s imperative to Next, Schroeder presented the take care of your emotional, physical 2017 WIN Cornerstone Award which recognizes the efforts of a board member whose commitment and actions serve as an example of what WIN is all about. WIN’s Chair chooses the recipient of this award with input from the board, and JesDuring WIN’s “An Opportunity to Work on You,” 20 tables sica Rob was honored with of WINners were guided by mentors this year’s WIN Cornerstone and spiritual energies as well as fo- Award. cusing on healthy relationships. Invest Outreach Committee Co-Chairs in yourself by eating well, releasing Marie Peevy and Schroeder provided anger, doing something for yourself, an update on how the group is managand avoiding toxic relationships. ing opportunities for WIN’s presence Second is choosing your attitude. at industry events, announcing that the “Every day, you have a choice to be association attended 29 events in 2016. positive or negative. Life is 10% what The first educational seminar on happens to you and 90% how you Wednesday morning was “Creating a react. No one can control your attiCustomer Care Culture, and Finding tude, but you have the ability to affect and Inspiring a Staff to Support It,” preothers each day. Change your inner sented by Axalta’s Steve Trapp and voice by working on the present inRigina McNaughton of Salsapants, Continued from Page 51

54 JUNE 2017 AUTOBODY NEWS | www.autobodynews.com

Inc. This session covered the hiring process with McNaughton explaining how the restaurant business is handled by her company and Trapp translating how these principles can be applied to the collision repair industry. Following a Finance Committee Update delivered by Co-Chairs Cheryl Boswell and Yen Hoang, Liz Stein and Blair Womble facilitated attendees separating into 20 tables, each led

Educational Conference was “Creating a Better Version of Yourself,” taught by Mike Jones, President of Discover Leadership Training in Houston, TX who urged attendees to “listen with the intent to be influenced, or you’ll miss the opportunity to be a better you.” As the conference drew to a close, Denise Kingstrom informed attendees that, due to member requests for more local events, WIN will be piloting

Petra Schroeder introduced WIN’s attending board members

by a mentor, for “Networking Activity: An Opportunity to Work On You.” Each group member introduced themselves and discussed the challenges they face in the industry, brainstorming solutions in a safe and secure environment. Stein advised, “What you put in is what you’ll get out of it.” The last session of WIN’s 2017

local networking events in three markets. On June 13, events will be held in Chicago, Atlanta and Los Angeles. These events are open to members and non-members, and Kingstrom encouraged attendees to spread the word and help expand WIN’s membership. Conference Committee Co-Chairs See Educational Conference, Page 66

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Shop Showcase Regal Collision in CA Wins Best in Show at Dog Fundraiser with Ed Attanasio

Dogs and the collision repair industry seem to go together, and that’s why there are so many shop dogs working for free as they help their crews all

bond between canines and the body shop world. When it comes to helping dogs and cats in their community, the people at Regal Collision Repair in Vallejo, CA do not paws for a second. Every year, the shop’s owners, Jim and Shellie Boyle, support the Humane Society of the North Bay (HSNB) in Vallejo through their participation in its annual Barkitecture Gala and Auction and other activities. This year, the theme for the Barkitecture fundraiser was “Parrgh-ty Fur Ye Pets!” with a pirate motif throughout. The “Pirate’s Ride” was made out of an old children’s pedal car and auctioned off for $5,000 at the Humane Society of Held on April 8th at the USA North Bay’s annual Barkitecture fundraiser in Vallejo, CA. (l to World Classics Event Center r) GM Kirk Kapfenstein, Technician Mike Elliott and Owner in downtown Vallejo, more Jim Boyle of Regal Collision proudly unveil their creation than 200 people attended a over the country. They work for hugs great evening with the grog a-flowing and treats and they never bark about and the good times pirating along. overtime, so there is definitely a strong Many people came in full costume

Ed Attanasio is an automotive journalist based in San Francisco, California. He can be reached at era39@aol.com.

while other landlubbers opted for standard garb. The Barkitecture’s evening included festive music, food from local restaurants, a premium raffle, a

Regal Collision’s Co-Owner Shellie Boyle with the “Pirate’s Ride.” More than $10,000 in parts and labor went into this show-stopping piece of art

silent auction and a live auction of items generously donated exclusively for the pirate’s party.

Every year, the crew at Regal Collision, led by Production Manager Kirk Kapfenstein, designs and builds a vehicle or other pet-related piece of usable art for this fundraiser. A few years ago, they took a children’s toy car and turned it into a cat tower on wheels and named it “Cruisin’ Down the Yellow Brick Road” to go along with that year’s Wizard of Oz theme. For this year’s Barkitecture, Regal Collision created a “Pirate’s Ride”, a custom-built, car-themed pet habitat that was the hit of the evening. Featuring a working five-gallon aquarium nestled in an all-steel candy-painted vehicle wired for electricity and crowned with a Jaguar hood ornament, “Pirate’s Ride” provides a watery home for three fish passengers in the tank at all times. Known for his nationally-acclaimed paint jobs on literally hundreds of motorcycles, Kapfenstein owns and operates Killer Candy in Concord, CA, when he isn’t running the production at

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Regal. Kapfenstein dedicated more than 50 hours of his time to help the pets’ cause as a passionate artist/painter and the owner of two dogs named Simba and Nala. Jim Boyle, the owner of Regal Collision Repair, loves doing community work, and Barkitecture is just another way to give back to the City of

In this photo, Jim Boyle realizes that his shop’s creation was just sold at auction for $5,000 at the 2017 Barkitecture pet fundraiser in Vallejo, CA

Vallejo, he said. “We have been making things for these fundraisers for several years now because it’s a great cause,” he said. “The Barkitecture Gala and Auction is exciting for all of us at Regal because we like the competition

with local businesses and community groups that create custom designed ‘creature’ comforts like dog dens, dog and cat furniture, bird roosts, bunny boudoirs, lizard lairs and other pet domiciles. We enjoy planning our next creation months before the event, and when we get the finished product, it’s very satisfying.” The Humane Society of the North Bay provides much-needed shelter, care and adoption services to thousands of abandoned and neglected animals in the Vallejo area. HSNB Board President Stephanie Gomes was pleased with the evening’s turnout and the $5,000 that was raised with Regal Collision’s incredible creation, as it also captured the top prize. “We depend on local businesses and community leaders to help us to fulfill our mission that not only helps animals, but it also helps our community as well,” Gomes said. “Last year, we saved more than 1,000 lives through adoptions, working with shelter and rescue colleagues around the Bay Area and returning lost animals to their families. We need companies like Regal Collision to support us so that we can continue this life-saving work.”

SIERRACHEVROLET

Continued from Page 52

Elite Electronics

managers who feel like they can do it all, but in the end, they realize mechanical repair is a different beast altogether. “Occasionally, a body shop owner will tell us that they do all of their mechanical in-house and they don’t need our services,” Smith said. “But the reality is that every collision repairer is using one of the services we offer. Whether they’re towing the vehicle to a local dealership to get an airbag light cleared or the mechanic goes on vacation and they have to hire someone else to do it, every body shop needs our services in one form or another. I haven’t found a situation where we’re not more cost-effective and timely than their current solution.” Body Shop Director James Kerby at Reliable Chevrolet in Richardson, TX runs a busy operation, fixing roughly 400 cars every month. So, when he needs some mechanical or electrical work done fast, he does not hesitate to call Elite Electronics. “They make the entire process easier, because they know what they’re doing,” Kerby said. “They

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Historical Snapshot with John Yoswick

—John Yoswick is a freelance writer based in Portland, Oregon, who has a body shop in the family and has been writing about the automotive industry since 1988. He is the editor of the weekly CRASH Network (for a free 4-week trial subscription, visit www.CrashNetwork.com). Contact him by email at jyoswick@SpiritOne.com.

Flashback: Panel Calls for End of ‘Funny Time’ – Two Decades Ago paid, as necessary, at a different labor 20 years ago in the collision repair rate than replacement or “book times.” industry (May 1997) The “Write It Right Committee” of the with Chasidy Rae Sisk Collision Industry Conference (CIC) “What we’re talking about is doing has announced its preliminary recomaway with ‘funny time,’” California mendations for eliminating “cost-shiftshop owner Tom Holmes said. He said ing” in the current claims settlement that estimating database providers have process. already determined that because of During the committee’s report in breaks, inherent inefficiencies and withshop Chasidy Rae other Siskfactors, a typical employee is proChicago, California owner Al Estorga said “cost-shifting” occurs ductive for about 45-50 minutes per during the process of writing or nego- hour. tiating a damage report or final bill for “What we’re saying is that if it repairs when all or some of the cost of takes 45 minutes to straighten a dent, one line item is transferred to another. you charge an hour,” Holmes said. “This may involve adding unnecWhile a number of CIC particiwith Rae pants Siskquestioned insurance company essary procedures or Chasidy exaggerating labor times or costs in one area to off- willingness to participate in the recomset costs not included elsewhere in the mended changes, committee members damage appraisal or final bill,” Es- said insurers on the committee have torga said. “It may also involve using supported or even suggested the proa less expensive part than one listed posals, including the resolution board. on the appraisalwith or final bill (or re“They’re sick of arguing about the Chasidy Rae Sisk pairing a part that is listed as replaced) same things again and again and again,” in order to cover labor times or costs Holmes said. or parts not included elsewhere in the “They were the strongest supappraisal or final bill.” porters of the recommendations that we have put here before you,” Estorga Chasidy Rae agreed. Sisk The committee’swith preliminary recommendations for eliminating cost-shifting included: – As reported in Autobody News.

Associations Assembling Southeast News

Western Associations

Southwest Associations Southeast Associations

● That shop and insurance representatives sign a written pledge not to participate in with Chasidy cost-shifting.

the wife of the elderly man who had just driven away. “I think your husband has left you behind,” Arndt said the technician told the woman. “Yes, he’s getting awfully forgetful,” the woman replied. The technician drove the woman home to her husband, who apparently still hadn’t noticed that his wife was missing. – As reported in Hammer & Dolly.

10 years ago in the collision repair industry (June 2007) What do 100 women who are involved in the collision repair industry talk about when they gather for a conference of their own? The technician shortage. Leadership skills. Customer service. Industry trends. In other words, much of the same subjects discussed at other industry gatherings, just often from a slightly

different perspective. “It’s long overdue that the women in this industry had a professional forum to get together to develop ideas, build camaraderie, get to know one another and walk away with a new sense of confidence and awareness that they’re not ‘the only one,’” said Gigi Walker, a California shop owner and secretary of the Women’s Industry Network (WIN), which recently held its first conference. The two-day event held in Phoenix drew about 115 attendees, including women involved in virtually every segment of the industry: shop owners and managers, technicians and vocational students, insurance company and vendor representatives. Organizers say the goal of WIN and the annual conference is not to compete with other industry groups and events but to offer something women in the industry have perhaps not always found at those other See Funny Time, Page 63

Parts You Need. People You Trust.

Northeast Associations Rae Sisk

● That all operations needed to restore the vehicle to preloss condition be listed on the damage report, including any with Chasidy Rae Sisk procedures that are necessary but are not included in estimating database times. The California shop owner Gigi Walker (left) speaks with other attendees of the very first Women’s Industry Network resulting final invoice should (WIN), held in Phoenix in 2007 be an exact reflection of what was done to the vehicle. 15 years ago in the collision repair with Chasidy Rae industry Sisk (June 2002) ● That a dispute resolution board – Joyce Arndt of Ray’s Auto Body in consisting of shop, insurer and con- Vienna, VA said that recently an eldsumer or regulatory representatives – erly gentleman came to the shop to be established in each state to provide pick up his vehicle. After he drove off binding arbitration of differences his repaired car, one of the shop’s with ChasidyreRaeinSisk garding compensation for repair pro- technicians went to move the rental cedures. car. Imagine the tech’s surprise when he opened the door of the rental and ● That repair “judgment times” be cal- found an elderly woman sitting in the culated based on “real time” and be passenger’s seat. She turned out to be

Midwest Associations

National Associations

Northwest Associations Shop Showcase

60 JUNE 2017 AUTOBODY NEWS | www.autobodynews.com

with Ed Attanasio

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Victoria Antonelli is a freelance writer and model, based in Los Angeles. She has been writing for the collision industry since 2013. She can be reached at vantonelli.autobodynews@gmail.com.

Western Events

From Competitions to Career Fairs, UTI Long Beach Prepares Students for Success with Victoria Antonelli

Since its doors opened in August 2015, Universal Technical Institute (UTI)Long Beach has worked toward establishing itself as a vital workforce partner to the automotive industry in Greater Los Angeles. “Four out of five of our students get jobs in the industry within one year of graduating from our school,” said

ket. Our manufacturer partners and local dealers are eager to hire our graduates because of the skills and professionalism they are taught here.” Hoskins, a Long Beach native, has worked in education for more than 32 years. Hoskins said UTI-Long Beach’s success lies in its teaching model.

said. “We combine that with web-based and instructor-based learning that involves a great deal of STEM (science,

GPA are important factors in the hiring process, Hoskins said employers are also interested in soft skills. “The first two things every employer wants is strong attendance and professionalism, so we grade on both and recognize high achievement,” she said.

Competitors Nathan Sianez (left) and Ocieo Garcia (right), representing Schurr High School, will begin taking courses at UTI Long Beach in August

All of the students who participated in the 2017 UTI Top Tech Challenge posed for a photo after the winners were announced

UTI-Long Beach Education Director Becky Hoskins. “There is a strong demand for auto technicians in the mar-

“Our advanced curriculum is largely hands-on, conducted in one of more than 20 automotive labs on campus,” she

technology, engineering, and mathematics) coursework.” Hoskins explained, “Students complete their interactive online learning (IOL), which allows them to watch an instructor tear apart an engine or work on a transmission before attending a lecture or attempting it themselves.” Although training certificates and

Jaspal Dhillion (Senior) pictured left; Andrea Vasquez (Junior) pictured right from Van Nuys High School were the winners of the 2017 UTI Top Tech Challenge

As part of their training for a professional environment, Hoskins said students are required to wear a uniform to class. It’s a UTI-branded button-up shirt, See UTI-Long Beach, Page 66

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VADA Celebrates 37 Years Representing Dismantling and Recycling Businesses in Antelope Valley, Glendale, San Fernando, Ventura, Santa Barbara and Santa Clarita Counties. 62 JUNE 2017 AUTOBODY NEWS | www.autobodynews.com

Continued from Page 60

Funny Time

venues. “I think this conference has been a great showing of support for women as well as a great networking opportunity,” said Geralynn Kottschade, a

In 1997, a California shop owner worked on a committee that developed recommendations for eliminating “cost-shifting” in the claims settlement process

Minnesota shop owner and chairman of WIN’s board. “There’s so many women involved in our industry; they just need a place to come together to realize they’re not alone.” – As reported in Parts & People. WIN

this year passed the 500-member mark; held its 10th annual conference in Denver, CO; and presented five female students a $1,000 scholarship each to continue their training to enter the collision industry. See articles this issue.

5 years ago in the collision repair industry (June 2012) The Society of Collision Repair Specialists (SCRS) held a meeting in recent weeks with I-CAR and representatives of many of the top automakers to discuss increasing the amount and availability of published OEM repair procedures. The meeting was the result of a joint statement by SCRS and other trade associations last November citing published automaker repair procedures as the “official industry-recognized repair standards for collision repair.” The associations also asked I-CAR to create an industry council “to identify gaps in existing OEM procedures and develop processes to close (those) gaps.” Explaining the need for that effort, SCRS Executive Director Aaron Schulenburg cited an example of a sectioning procedure in an estimating system that the system provider defended by saying it wasn’t a procedure

that was expressly prohibited by the automaker. “The OEM had a procedure,” Schulenburg said. “The OEM said, ‘Put (the sectioning) here.’ Should they also have to say, ‘Don’t put it here, here, here or here?’” Schulenburg pointed out that ICAR no longer recognizes some more generalized sectioning procedures that previously were considered industryaccepted because vehicle makes and models have become so different and specific in terms of what the automakers recommend. “That’s why we need to define that the OEM recommended procedure is our standard of repair, and we need to work collectively with the OEMs to fill in those gaps (where procedures have not been published),” Schulenburg said.

– As reported in CRASH Network (www.CrashNetwork.com), June 4, 2012. I-CAR since that time has worked with the automakers to improve the amount and availability of published OEM repair procedures, including creating a “Repairability Technical Support Portal” (https://rts .i-car.com/) for the information.

Continued from Page 36

Graffiti Mansion

business through all of these other avenues.” Does LaPadula consider fixing crashed cars a form of art? “Absolutely,” he said. “Collision repair is under appreciated. We get these cars with airbags blown and wires everywhere and now we have to put them back together, guaranteeing their safety and a quality repair. And then after we’ve done all of our work, they just get back in the car and take it for granted. I joke with my artist friends that the only difference between the two of us is I get paid for my work. My people are artists, no doubt, and I tell them that all the time.” LaPadula’s graffiti art mansion is not currently open to the public, but so many people were impressed by his creation that they want to partner on this project with him in some form or another. So stay tuned.

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The Dropout Who Branded a Sauce: Auto Body Owner-Trainer Spices it Green by Mitch Prentice, The Knox Student

The strange, green color of Dave’s Gator Sauce might turn you away or make you excited for a taste. The uncommon color, taste and labeling of the product is seen proudly displayed in its bottle at many restaurant throughout Galesburg, IL. If it happens to catch your attention, know that was the goal of Dave Dunn when creating the brand. Besides owning and operating Dave’s Auto Body, Dunn also owns Masters Educational Services, a consulting and market managing firm. This operation teaches people from all over the world how to increase work output and market efficiency within a business. The group is constantly searching for new and exciting ways to improve upon a brand. For Dave’s Auto Body, Dunn understands that the work they provide is a need-based system. In other words, no one goes to a body shop unless they need to invest in the provided services. There is no marketing gimmick that would make a person want to wreck their car, so in Dunn’s mind, the most they can do to encourage people to come in is to build a brand. “It’s hard to have a relationship with somebody if you only see someone every seven years, which is statistically how often you see someone in collision repair,” Dunn said. “So we have many things, Gator Sauce being one of them, that continues that relationship outside of any transaction.” Dunn went on to explain that the theory behind the gator sauce as a marketing tool is inspired by the Purple Cow Theory. The theory simply states that if you are driving near a farm and only see black and white spotted cows, they are indistinguishable and unremarkable. However, if you were to see a purple cow, you would pull over to the side of the road and tell all of your friends about it. This is where the inspiration for the green coloring of the sauce comes from.

The sauce itself is not made by Dunn or anyone in the shop, but is rather bought and relabeled through a company supplier in Louisiana called Cajun Chef Sauces. Dunn expressed no true interest in labeling himself as

Dave Dunn of Dunn’s Auto Body

a chef or food connoisseur, but rather saw an opportunity to create a product that would get the community talking. The cost of providing this sauce free of charge at the body shop ($5 a bottle for an online purchase) is close to $20,000 a year, after production and labeling has been accounted for. Throughout a typical year, the shop will distribute nearly 5,000 bottles total. Though the price might seem steep at face value, Dunn doesn’t see this as a setback, but rather a necessary expense for the business. “When people ask me about the expense of such an endeavor, I ask them how much would they pay to develop a customer who has never walked through the door before and to create a new relationship with more people,” Dunn said. “We’ve had grocery chains ask to sell it for us and help spread the product, but I feel that that would defeat the whole premise behind it.” The road to strategizing this marketing tool was a unique path. Dunn dropped out of high school at 16 and immediately went to work at a body shop. He recalls “how terrible they were,” which inspired him to start his own shop at 19 in Knoxville. It only lasted about a year, when a Mercury dealer asked him to take over their

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business in a management position. Dunn recalls this opportunity expanding his knowledge of the business on a larger scale. In an unfortunate turn of events, the shop caught fire and burned to the ground, leaving Dunn jobless at 22. This caused Dunn to move back to Galesburg and start fresh. Dunn started researching new business techniques and even wrote his own book, titled Liquid Amalgam. From there, he claims “the rest is history.” “Marketing has always been a big deal to me,” Dunn said. “The book covers the basis for the Masters educational program and management philosophy. We’ve had about 6,000 people go through the course. The liquid part is about flexibility, and the amalgam is about ideas, principles and so on that are a basis for making decisions. The hope is that we can teach people to creatively fix problems that might come instead of having to script everything.” Dave’s Auto Body now makes roughly $5,000,000 a year in business,

which Dunn explains is unheard of in a town the size of Galesburg. He believes it’s the only town in the country that has anything like it. Only 35 percent of the business comes from the 61401 zip code, meaning much of the business is coming from out of town. “The way I see all of these marketing efforts, as long as you’re consistent in community and have a theme associated with it, you’ll have a chance to catch on,” Dunn said. The Gator brand now works throughout the Galesburg area under the group named Gator Events. The group looks to increase community involvement and donation events, including a benefit run and even going as far as to dressing up as Gator Sauce bottles and participating in the polar plunge. Dunn sees this connection as a key to continue growing the ideals behind the product. “People have great ideas all the time,” Dunn said. “For us, it’s not about making a buck or two on a bottle of sauce. It’s about forming relationships in unusual ways.” We thank The Knox Student for reprint permission.

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Continued from Page 62

UTI-Long Beach

which needs to be tucked into their pants. “Students must wear safety glasses in the labs at all times, and have to keep long hair pulled back,” she said. “These are all industry expectations.” Hoskins said UTI’s emphasis on workplace standards in the classroom sets them apart from other technical schools. According to Hoskins, UTI’s approach is working. In the almost two years since it launched in August 2015, UTI-Long Beach has nearly reached its 800-student capacity. “The number is increasing as the word gets out, which is really nice to see,” Hoskins said. “It’s not just male students either. We have a small but steadily increasing number of female students. We attribute part of that growth to how many female employees we have at UTI, including our CEO, which we believe encourages prospective students.” The education director said the typical age range for students is 18–25. “Forty percent of students are directly out of high school,” she explained. “The remaining portion may Continued from Page 54

Educational Conference

Jessica Rob, Wendy Rogers and Yolanda Sandor shared their strategic initiatives for 2017-18: plan the 2018 conference within budget, seek opportunities to promote the conference, conduct the annual scholarship walk, work with the Sponsorship Committee to ensure WIN’s sponsors are recognized, and prepare the educational material and other conference content. They also announced that WIN’s 2017 Conference broke the previous record for most attendees with 205 collision repair professionals present. In her closing speech, Schroeder thanked everyone who attended the conference as well as WIN supporters, sponsors, conference emcees, hotel staff and MIW guests. She also acknowledged Immediate Past Chair Denise Caspersen for her guidance and commitment to WIN. Schroeder also shared these comments from a WIN member: “We are all phenomenal women and need to act like it. We need to give ourselves and others a break, instead of being

have tried traditional college or worked in another industry, and now they’re looking for a new opportunity with real income potential.” As far as collision repair, UTI Long Beach offers a variety of courses and certifications for all levels. “Collision repair really is an art,” said Hoskins. “One of our administrators added an ‘A’ for ‘art’ in STEM to make it STEAM for that reason.” Students are required take general painting, welding, and estimating courses to complete their collision degree, which takes 51 weeks. “When working on panel alignment, students are graded on how they repair the damage, all the way through to the base coat,” she explained. “Students will work on anything from mini panels to full-size vehicles.” Hoskins added that students have a huge computerized color spectrum to chose from when repainting panels. “They can pick and mix just about any color they want,” she said. UTI-Long Beach’s welding lab has 28 stations, where students work with steel and aluminum in order to earn their I-CAR certifications. “Students have the opportunity to earn advanced certifications from Chief, critical and judgmental of each other. We need to encourage each other and celebrate the positive, learning from the negative instead of highlighting it. We need to live WINning each day as a mindset toward every woman in the industry, not just at WIN events. We all have something to give, even if it’s just a nod of encouragement to someone who needs it more than you realize.” Using the analogy of the Pickle Jar, Schroeder advised everyone that there will be no room for the important stuff in life if all energy and time is spent on the small stuff. “Set your priorities! Every day is a gift, but the quality of your life is a gift you give yourself.” WIN’s 2018 Educational Conference will be held on May 7-9, 2018 at the Downtown Hyatt Regency in Indianapolis, IN.

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3M, and Axalta, just to name a few,” Hoskins added. In the estimating lab, students were working on a pick-up truck from Texas with hail dents. “The students will assess all types of repair processes,” she said. “It gets real interesting because our instructors will be creative with how they damage our lab vehicles to help students with estimating unique circumstances.” Hoskins added that there’s a real need for estimators in the industry. “A lot of technicians move into estimating later in their careers, so it’s a nice skill to understand,” she explained. “However, many of them retire, and the positions aren’t being filled. It can be a great opportunity for some students.” UTI-Long Beach offers advanced custom body work and painting courses for students who qualify. “These courses allow students to get even more creative,” Hoskins added. “They can make pretty much anything they want.” Another way UTI Long Beach prepares students is by hosting career fairs. The most recent event was held in early March. “Attendees got to meet with 23 employers,” Hoskins said. “Fifty interviews

were conducted and 15 job offers were made onsite.” UTI has more than 30 OEM partnerships, including BMW, Mercedes Benz, and Nissan. “We host three to four career fairs each year and two to three job fairs a year,” said UTI-Long Beach Campus Employment Services Director Jennifer Pritchard, who has worked in her field for 13 years. “We often try to have employers come to campus to do presentations to help expand the students’ knowledge base on that particular brand, and then when an OEM has an opening, we try to schedule an on-campus interview.” Pritchard said she’s received a “fantastic” response from both parties. “The students are able to be on campus on their home turf and connect with an employer, while the employer is able to be in one spot and connect with multiple potential employees,” she explained. “It’s a win-win.” On April 19, one of the technical school’s partners, INFINITI, launched its one-of-a-kind advanced industry training program exclusively for UTI students. According to a press release, “Graduates of UTI’s core automotive See UTI-Long Beach, Page 70

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PPG Certification Training Programs Keep Techs on Top

PPG continues to address evolving automotive refinish technologies with ongoing comprehensive certification training programs designed to keep paint technicians at the forefront of the industry. As OEMs introduce more complex and exotic finishes, PPG is making sure refinish technicians are prepared to meet the challenges the new finishes present. “Maintaining alignment with the industry, PPG refinish systems are constantly advancing, and we want to ensure that collision center technicians are experts in using our products,” said Randy Cremeans, PPG director of training for automotive refinish. “PPG’s commitment to training is unrivaled in the industry—we train more techs than any other automotive paint company in the world, and we intend to maintain that lead. Our certification training programs introduce technicians to the latest products and techniques for completing quality refinish repairs while maximizing paint booth productivity.” More than 15,000 students and technicians participate in PPG training courses annually, and more than 400,000 refinish professionals have taken classes since PPG began its pro-

grams in 1980. Once certified, paint technicians must then be recertified every two years to stay current on the latest PPG products and repair

processes. Having a certified painter is among the requirements for collision centers offering PPG’s Lifetime Limited Paint Performance Guarantee. PPG certification training offers five levels of expertise: Blue, Bronze, Silver, Gold and Master. The first certification course is open to technicians who have one year of professional experience. After achieving the initial Blue-level certification, technicians are eligible to graduate to successive

levels by attending qualifying classes every two years. After eight years, qualified technicians are eligible to graduate to the Master Certified Technician level. Certification courses, blending classroom instruction with hands-on exercises, are offered at PPG Business Development Centers and various field locations across the United States and Canada. Courses are tailored for PPG’s premium DELTRON®, GLOBAL REFINISH SYSTEM®, ENVIROBASE® High Performance, NEXA AUTOCOLOR® 2K® and AQUABASE® Plus refinish systems. Training sessions last a minimum of eight hours over one or two days and educate 8–12 technicians at a time. Certification classes are led by 30+ full-time PPG training instructors. According to Mike Gonzalez, zone manager, refinish training, in an effort to recognize completion of the certification courses, PPG is pro-

For more information, visit www.ppg refinish.com.

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viding technicians with exclusive patches indicating the level of certification achieved as well as T-shirts featuring a unique graphic design by PPG custom trainer Jeremy Seanor. “We appreciate our technicians and shops that are committed to training and dedicated to learning about new products and processes,” Gonzalez said. “PPG wants to recognize them and these are two ways we can express our thanks.” Added Cremeans, “We understand training is a continuous process; it’s never complete, especially with the frequent changes we see in this industry. Technicians need to know how to work with the latest finishes like OEM tricoats and quadcoats. Training is a large part of our investment in our customers; it’s an investment we’re happy to make.”

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Plans Coming Together for WIA July Conference by Chasidy Rae Sisk

On July 9 through July 11, Women in Automotive (WIA) will be holding its Summer Conference at the Omni Orlando Resort in ChampionsGate, FL. The conference is designed for automotive manufacturers, suppliers and dealerships, including collision repair centers, and Jody DeVere, Founding Board Member of WIA, notes, “We are very excited about this summer’s conference. We will have an all-star lineup of over 100 speakers, and our focus is on educating and empowering women and men in the automotive community on thought leadership and trends that impact employment and sales growth.” WIA was founded by a small group of women who saw a need to focus on closing the gender gap by educating the industry about attracting, recruiting and retaining female employees, developing female leaders, and increasing marketing knowledge about female consumers. The agenda for WIA’s Summer Conference includes a dozen workshops, a plethora of presentations from industry leaders, keynote awards and a mentoring program, as well as several networking opportunities. Workshops will focus on a variety of topics ranging

from new employees in the industry to developing leaders, branding and even workplace wardrobes. According to DeVere, “Our agenda is rich in content because we are teaching the industry as a whole about women’s employment, leadership, sales and marketing.” This will be WIA’s third conference which attracted 425 attendees last year. “We expect 500 attendees this year,” DeVere reports. “We hope our efforts will help close the gender gap and increase the industry’s effectiveness at hiring women, advertising to women, and developing women into leadership roles.” Some of the speakers at WIA’s Summer Conference include Keynote Speakers Shari Fitzpatrick, Founder of Shari’s Berries and Sharon L. Lechter, author, motivational speaker and philanthropist. Additional presentations will be made by Alex Vetter, CEO of Cars.com and Steve Waterhouse, President and CEO of Predictive Results, among others. Key sponsors include GM Women’s Retail Network, Hireology, CDK Global, Cars.com and Facebook. Early bird registration for WIA’s Summer Conference is available through May 31 at a cost of $395. Regular pricing is $595 per attendee.

Continued from Page 32

WIA will also be hosting a conference in Palm Springs, CA in December 2017, and the group holds smaller events around the country throughout the course of the year. WIA also hosts monthly webinars as part of their ongoing efforts to be an educational resource about important topics for the industry. According to WIA’s mission statement, “Women in Automotive has quickly grown to be one of the country’s most crucial and influential conferences for the automotive industry. It is already being recognized as the destination for the automotive community to gain insight on recruiting, retaining and developing female employees and leaders, and also touches on the all-important aspects of selling and marketing to female consumers.” For more information about WIA, visit www.womeninautomotive.com.

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CAA Urged

insurance company can send a customer for a repair or inspection, days for a re-inspection, and number of estimates. “The CAA is not the only organization opposing this bill,” he said. “The Department of Insurance, California Conference of Machinists, New Car Dealers Association, and Consumer Attorneys of California are all opposed to the legislation.” Molodanof encouraged all members to call their senator and assembly members on a Monday and set up a meeting for a Friday to discuss why AB 1679 will hurt their business and consumers. “We don’t have the vast resources that the insurance companies have, so our best tactic is strong grassroots campaigning, one-one meetings” he said. “You are all industry experts. You need to explain to legislators why and how this will negatively impact your business.” For more information, visit calautobody.com or contact Jack Molodanof at jack@mgrco.org.

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Chevrolet Sees Spike in OnStar Spanish Requests Chevrolet owners are expected to use OnStar’s Spanish-speaking advisor team more in 2017 than any previous year. OnStar has provided Chevrolet owners with a dedicated Spanish language team for more than 10 years to

Connected Customer Experience. “As a result, OnStar has a dedicated team of advisors who can help Spanish-speaking customers keep safe, connected and ready for the road ahead.”

help with everything from directions to emergency services. Last year, more than 1,000 Spanish-speaking Chevrolet drivers pushed the blue OnStar button in the United States every single day, an increase of 30 percent from 2013. Chevrolet already has seen nearly 100,000 blue button presses in the first quarter of 2017 and expects these numbers will continue to climb in 2017. “We understand that not all Chevrolet owners speak English fluently or at all, but we didn’t want that to be an obstacle in providing them with the same service we offer all OnStar customers,” said Terry Inch, executive director of GM’s Global

Chevrolet owners can have their OnStar requests routed to a Spanishspeaking advisor if they prefer. More than 25,000 Chevrolet owners are currently routed directly to OnStar’s Spanish-speaking advisors when they push the blue button. There are two ways to sign up for Spanish-language assistance. Chevrolet owners can ask a dealer to enroll them at the time of purchase by pressing the blue OnStar button, prompting a welcome call. During that call, the new owner can request that all future blue button presses route straight to the Spanish team. Existing Chevrolet owners with an active OnStar account can also press the blue button and make the re-

Continued from Page 66

quest to transfer to a Spanish-speaking advisor on a case-by-case basis or automatically for every call. “Across the board, our data tells us that Spanish-speaking customers are well-informed when it comes to in-vehicle technology,” Inch said. “In addition to using OnStar core services, we’ve seen that Spanish-speaking customers are likely to use the myChevrolet mobile app to remote start their vehicles, lock their cars and even check their vehicle’s diagnostics.” The OnStar Basic Plan is available for five years at no charge on all new Chevrolet vehicles. Any Chevrolet owner with a 2011 or newer equipped vehicle can also receive three free years of the Basic Plan by hitting the blue OnStar button and asking for “Three Years on Us.” The Basic Plan includes access to select features in the myChevrolet mobile app, Dealer Maintenance Notification and Advanced Diagnostics. For more information, visit www .chevrolet.com.

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Auto Care Careers Offers On-Campus Recruiting Opportunities

As part of its ongoing recruiting and job placement efforts, Auto Care Careers has expanded its college and vocational school outreach to include Auto Care Careers on Campus. The new program partners with universities, colleges and vocational schools to promote the thriving auto care industry as a dynamic place to work. “The auto care industry has a great story to tell students, teachers and career counselors about the exciting career paths available to them in a wide variety of fields, from accounting and engineering to manufacturing and logistics,” said Bill Hanvey, president and CEO of the Auto Care Association. “We have already conducted successful on-campus recruiting events in Pennsylvania and Florida and look forward to

bringing the Auto Care Careers on Campus program to more colleges, universities and vocational schools across the country.” Working directly with the educational institution or through an industry company, Auto Care Careers on Campus will provide the tools and resources necessary to conduct on-campus events, whether in the classroom or as part of a career fair. To date, Auto Care Careers on Campus events have been held at Grove City College in Pennsylvania, the University of North Florida, and the University of Northwestern Ohio. To host an Auto Care Careers on Campus event at a local university, college or vocational school in your area, visit http://www.autocare careers.org/on-campus/ and fill out the online form.

UTI-Long Beach

technology program can apply for the 18-week INFINITI Technician Training Academy (ITTA) program. If they are selected and commit to working with an INFINITI USA retailer once they graduate, INFINITI will pay their tuition for the ITTA program in full.” UI-Long Beach offers opportunities for local high school students. On March 11, 2017, 10 high schools in the greater Los Angeles district were represented at UTI’s Top Tech Automotive Skills Competition. Two-person teams competed in written and hands-on testing on vehicle parts, brakes, diagnostics and electrical systems for a chance to win UTI scholarships. Both members of the top three student teams received UTI scholarships of $10,000, $7,500, and $5,000 for first through third place, respectively. Each team’s school received Snap-On® tool sets that range in value from $1,379 up to $2,365 for the winning team. For more information on UTILong Beach, visit www.uti.edu/campus-locations/longbeach-ca.

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www.autobodynews.com | JUNE 2017 AUTOBODY NEWS 71

Women’s Industry Network Announces Winners of 2017 Scholarship Program

The Women’s Industry Network (WIN®) is pleased to announce the recipients of the WIN College Student Tuition and Conference Scholarship Award. This award is presented to students enrolled in a post-secondary collision repair technology program.

Each scholarship recipient will receive a $1,000 scholarship to continue their post-secondary education in collision repair, a one-year WIN Membership and 2017 WIN Educational Conference registration fee to include travel.

bodywork. Her ultimate goal is to open her own shop. Miranda Herron: Miranda attends North Georgia Technical College in Clarkesville, GA. She is studying to be a skilled artist of automobile rectification and a master of image repair. Miranda would like to start her career working in a shop, learning as much as possible, but eventually own her own collision shop. Vicky Lambert: Vicky attends Lake Tech College in Eustis, FL. Before studying auto collision repair, Vicky served in the Air Force. Vicky’s long term goal is to manage a body shop. She believes that auto collision repair is her long

The 2017 recipients include:

Chelsie Golden: Chelsie attends Tennessee College of Applied Technology in Shelbyville, TN. Cars have always been a passion of Chelsie’s and she grew up watching her dad do Continued from Page 24

CAA at Sacramento

and not challengeable.

Consumer Choice Under current law, consumers have a right to select a repair facility to have their vehicle repaired. Unfortunately, some insurers use unfair tactics to “steer” consumers away from their chosen shop and into insurer-contracted repair shops. Although insurers have the ability to advertise and promote their insurer-contracted repair shops, some insurers make untruthful, deceptive and misleading statements to consumers that unreasonably influence a consumer’s right to select the repair facility. The CDI issued regulations to clarify and complement existing law to prevent steering and ensure unfettered customer choice of repair shops and more timely damage inspections. The new regulations provided guidelines for reasonable timeframes for insurers to inspect damaged vehicles and identify what constitutes unreasonable distances in cases where an insurer requires the consumer to travel to obtain a repair estimate or have a vehicle repaired.

Chelsie Golden

Miranda Herron

term career because there are so many different jobs to be done and so many opportunities for advancement and

skill development. Linda Myers: Linda attends Tennessee College of Applied Technology in Knoxville, TN. A member of the US Air Force for over 20 years

Vicky Lambert

Linda Myers

before retiring, Linda has now completed her first trimester of the 16 month course, passed two ASE tests and holds a 4.0 GPA. She was also selected to attend the April SkillsUSA State competition in Chattanooga, TN. Linda’s immediate goals are to pass the next three ASE tests and hone her repair and refinishing skills. Long term, she would like to find her niche in collision repair. Jade Wasson: Jade attends Spokane Community College in Spokane, WA. Jade was drawn to the collision industry by her overall passion for cars and is currently the only female in her class. Jade’s future goal is to do what she loves in a

AB 1679 eliminates these important consumer protections: ■ Consumers will now have to travel over 15 miles in urban areas and over 25 miles in other areas to obtain a estimate or to have their vehicle repaired.

■ Deletes the requirement that insurers inspect a damaged vehicle within 6 business days, thus creating delays for weeks, while also creating unnecessary out-of-pocket expenses for consumers (e.g. rental costs).

■ Requires consumers to obtain a second estimate from an insurer DRP shop even though the consumer already obtained an estimate from their chosen shop. Consumers currently only required to obtain one estimate.

■ Opens the door for insurers to make misleading statements to consumers about their chosen shop.

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shop that values her. In addition to tuition scholarships, recipients will have the opportunity to be mentored by a Most Influential Women (MIW) Honoree or a member of the WIN Board of Directors. The MIW and Scholarship awards were presented during the 2017 WIN Educational Conference held May 8 -10, 2017 in DenJade Wasson ver, CO. Scholarship winners attending Conference had the opportunity to meet their mentors at that time. Congratulations to all the 2017 scholarship recipients! To learn more about WIN, join online, or register for the WIN Educational Conference, please visit www.womensindustry network.com.

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702-252-8100 (702) 248-4467 Fax M-F 7-6; Sat. 8-5

www.parkplaceinfinitiparts.com

GENUINE SERVICE & PARTS

The following dealers proudly stock genuine parts for your Nissan or Infiniti repairs. S. CALIFORNIA

DOWNEY NISSAN DOWNEY

888-444-1355 (562) 334-1195 Fax Billy Smith - Parts Manager M-F 7-6, Sat. 7-5

www.downeynissan.com

FIRST NISSAN SIMI VALLEY

855-397-1744 (805) 526-5007 Direct (805) 526-0979 Fax M-F 7-6, Sat. 7:30-5

METRO NISSAN INFINITI OF MONTCLAIR

NISSAN OF BAKERSFIELD BAKERSFIELD

MONTCLAIR

888-402-6915

(909) 625-4087 Fax Ask for Rita or Steve Large inventory available

www.nissanofbakersfield.com

800-243-5575

METRO NISSAN OF REDLANDS REDLANDS

(661) 835-0389 Fax M-F 7-6, Sat. 8-5

N. CALIFORNIA

FUTURE NISSAN ROSEVILLE

888-505-9211

916-677-5251

M-F 7-6, Sat. 8-4 gkunze@metronissan.com www.metronissanredlands.com

cbohanna@futurenissan.com www.futurenissanparts.com

(909) 583-9021 Fax

(916) 786-0743 Fax M-Sat. 7:30-6

www.autobodynews.com | JUNE 2017 AUTOBODY NEWS 73

AUTOBODY MARKETPLACE When all you need to do is move a vehicle, use:

510-881-1886

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Go to www.forkliftwrecker.com and watch our video.

877.593.6959

Looking for Good Collision Personnel? •1,262 Collision Techs resumes online •1,295 Painters resumes online •1,177 Estimators & Mgs resumes online •11,256 Mechanical Tech resumes online

ACTautostaffing.com or 727-733-5600

An extra hand for soldering • Base protects from solder splatters • Stores & dispenses from solder spools & tubes • Solder wires quickly & easy ALSO OFFERING Repair System

Call Us Today!

916-316-3672 info@therailsaver.com / www.tgproductstools.com

Stop wasting valuable time looking for cardboard or cleaning mixing boards!

Clean Sheets®® Mixing Boards are used by thousands of repair shops to mix epoxies, body filler, fiberglass, plastics, gel, putty and touch-up paint. • Prevents costly reworks • Bonded on 3 sides • Non-absorbing, heavy-duty paper with grip for mixing • Pays for itself the first week you use them!

Clean Sheets® “The Original Patented Mixing Pad

Since 1988”

Call your local Jobber or: 800-365-1308 www.cleansheetsmfg.com

The Secrets of America’s Is noblwe for aila Greatest Body Shops avpurchase! by: Dave Luehr and Stacey Phillips

The Book That Will Challenge Everything You Know About the Collision Repair Business. Order your copy today and join the Body Shop Secrets community!

www.bodyshopsecrets.com

Don’t Miss the Weekly Industry NEWS Your Shop Needs!

Advertise in our CLASSIFIED SECTION for $50 per column inch! Place an ad in our AUTOBODY MARKETPLACE section of Autobody News.

800-699-8251

ltedesco@autobodynews.com

For more information, contact the authors at info@bodyshopsecrets.com

Call or e-mail now for rates: 800-699-8251 or ltedesco@autobodynews.com 74 JUNE 2017 AUTOBODY NEWS | www.autobodynews.com

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sponsors who helped make this annual event a success: ASA Northwest, Bolt On Technology, CarQuest Technical Institute, Green Haven Interactive, Kukui Corporation, MOTOSHOP Technology Tools, Mudlick Mail, Parts & People Northwest Edition, Rob Harris/Wholesale Leaders, Transmission Remanufacturing Company (TRC), RLO Training, Automaster, Bosch, Elite Training, ESI, Kukui Corporation, AutoVitals, JML Real Solutions, High-Road Automotive, and WORLDPAC. ASA Northwest produces the annual ATE, and the official media sponsor for the ATE is Parts and People Northwest. Lovell stated, “It is so gratifying to have ATE grow each year and has established itself as the West Coast’s premier training event. Our volunteers help make this exceptional event that provides quality training to all levels of the service and repair industry.”

www.autobodynews.com

I-CAR® Welding Training & Certification Now Required for State Farm™ Select Service® Repairers I-CAR®’s Welding Training & Certification™ Program is now a requirement as a participant in the State Farm™ Select Service® program. Through in-shop instruction on welding theory, hands-on practice and coaching, then uniform certification testing, I-CAR will equip technicians with the necessary information, knowledge and skills to perform proper welding. “With vehicles rapidly changing —featuring new advanced technologies and material combinations—it is crucial that we address the growing repair complexities our industry is facing,” said I-CAR CEO and President John Van Alstyne. “Estimates show approximately sixty-nine percent of technicians who weld in collision repair facilities today still lack formal welding training. I-CAR commends State Farm’s commitment to quality repairs and its recognition of I-CAR’s Welding & Training Certification program as the industry standard for quality welding training.” “State Farm believes it’s important for Select Service program network members to have ongoing collision repair education,” said State Farm Media Specialist Justin Tomczak. “We se-

lected I-CAR since it has the largest network of instructors to deliver training and because of the financial benefit it provides our network facilities. This partnership will further strengthen our repair network’s integrity, efficiency and dedication to our customers.” As a result of the State Farm commitment, Select Service network members will be eligible for I-CAR’s Pro Pricing program, which provides a 10 percent discount on the required training programs. As an added benefit, when more than the minimum required number of technicians at a Select Service facility register, attend, and become certified in an I-CAR welding event, each of those certified technicians will receive complimentary access to I-CAR’s Vehicle Technology and Trends 2017 (VT017E01) online course upon certification. Repairers in the State Farm Select Service network are required to complete three Welding Training & Certification programs, each consisting of a four-phase process. The program begins with the Welding Capability & Readiness Assessment of the facility’s gear, equipment and infrastructure (Phase 1). Each program includes in-

Genuine Porsche Parts... Only The Best. Order Genuine Mazda Parts from these Parts Specialists in your area

The Dealers Below are Genuine Porsche Parts Distributors.

Galpin Mazda Van Nuys

818-778-2005 Fax 818-778-2090 www.galpin.com

NO. CALIFORNIA

Mazda Vacaville Vacaville

707-222-4308

Fax 707-222-4309 M-F 7:30-5:30 info@mazdavacaville.com www.mazdavacaville.com

I-CAR Welding Training & Certification requirement deadlines, as defined by State Farm for Select Service participants, include: • Completion of Steel GMA (MIG) Welding (WCS03) and Steel Sectioning (SPS05) by the end of 2017.

• Completion of Aluminum GMA (MIG) Welding (WCA03) by March 31, 2018.

For more information and to register, visit I-CAR.com/selectservicewelding.

SCRS Education Committee Presents Video on Scanning, Diagnostics and Calibration

The Right Parts. A Perfect Fit.

SO. CALIFORNIA

shop instruction on welding theory (Phase 2), followed by a skills assessment, then intensive hands-on practice with coaching as appropriate (Phase 3). Students are then required to pass a formal welding certification test to I-CAR standards (Phase 4). Facilities with 10 technicians or less will be required to have at least one technician complete the three programs to maintain their certification, while facilities with 11 or more technicians will be required to have at least two technicians complete the three programs.

IDAHO

Porsche of Boise Boise

800-621-1775 208-672-3494 Fax M-F 7:30am - 6pm

partspc@lylepearson.com www.lylepearson.com

On April 18th, the Society of Collision Repair Specialists (SCRS) premiered its newest SCRS Education Committee video discussion, filmed at the SEMA Garage in October 2016. If you missed the open meeting, the video was published to the SCRSCollision YouTube channel on the same day, and features members of the SCRS Board of Directors, SCRS Education Committee and I-CAR discussing the process of scanning and diagnosing vehicle diagnostic trouble codes, as well as the associated calibration steps. SCRS encourages you to join Bruce Halcro, Jason Bartanen, Toby Chess and Barry Dorn as they discuss the process, the equipment, the business considerations and the impact to today's collision repair process. To watch the video, type the following URL in to a browser: http: //bit.ly/2pQBWpf After you watch the video, share with your staff, your customers and your colleagues. To learn more about SCRS, or to join as a member, visit www.scrs .com.

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