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AGRR Companies Assess Damage from Louisiana Floods, State Farm Comments on Flooding
by Jenna Reed, glassBYTES.com
Eleven are dead and more than 40,000 homes have been affected by the heavy deluge of rain and floods in Baton
Rouge, LA, that began August 12. Some AGRR companies are just now getting back up and running while others were luckily enough to escape the water’s wrath. “We’ve been closed since Friday [August 12],” says Kristen Miles, owner of a Clear View Auto Glass in Baton Rouge, La. “We’re all right, but our home office got flooded. We probably won’t be able to get back into the house until Monday [August 15].” See Louisiana Floods, Page 16
CAA Board of Directors Kicks Off Important Role at 2016 NACE
See CAA Board of Directors, Page 24
P.O. BOX 1516, CARLSBAD, CA 92018
The California Autobody Association (CAA) had a hectic schedule at this year’s NACE | CARS Conference and Exposition as the organization held its quarterly Board of Directors meeting and hosted two key presentations on Aug. 11 and 12. By bringing in a panel of top speakers from the Bureau of Automotive Repair (BAR) along with the California Insurance Commissioner, Dave Jones for well-attended presentations, body shops from San Diego to San Francisco flocked to see both events.
The CAA took the main stage at NACE | CARS for at least a few days in Anaheim and the organization came through with flying colors, according to Dan Risley, ASA president and executive director. “Many of the issues that California deals with can impact the rest of the country,” he said. “The CAA programs offered during the show were of interest to California businesses, but for shop owners from around the country as well.” To get a glimpse into how an organization such as CAA operates and performs its role in California, ABN sat in on their third-quarter Board of
Change Service Requested
by Ed Attanasio
VOL. 34 ISSUE 9 SEPTEMBER 2016
CDI Commissioner Dave Jones Addresses Shops and Insurers at NACE by Ed Attanasio
If you own a body shop in California, you would likely agree that current Insurance Commissioner Dave Jones has been proactively helping the collision industry since day one. Jones was first elected in 2010 and reelected in 2014 to lead the California Department of Insurance and regulate the California insurance market. Insurers collect $259 billion a year in premiums in California, making it the largest insurance market in the nation. On August 12 at the NACE | CARS Conference and Exposition in Anaheim, CA, Jones gave a 30-minute presentation and industry update, including a report on proposed labor rate survey regulations and how they will affect shops and insurers. He also talked about anti-steering regulations and how they will protect consumers
and shops. He also discussed crash parts and other issues that might affect consumers in the auto body industry now and in the future.
Dave Jones gave a 30-minute presentation that was packed with information, followed by a brief Q&A session
In many ways, Jones’s speech was his department’s state of the union address, in which he described See CDI’s Dave Jones, Page 22
CIC Presentation Highlights Issues that Pre- and Post-Repair Scans Raise for the Industry
ber Fred Iantorno said. “It’s just that there’s a need in the marketplace for A Collision Industry Conference (CIC) that.” committee charged with looking at With that in mind, the commitemerging technology in the industry tee’s presentation focused on the quesargues that more guidelines and contions related to scanning that it hopes sensus is needed within the to bring automakers, insurindustry on when pre- and ers, tool-makers and collision post-repair scans are necesrepairers together to address. sary, and over fair compensaRozint noted, for example, that in-house scanning by tion for that work. collision repair shops could “I don’t think it’s neceshave the least impact on cycle sarily correct to say every retime and repair costs, yet pair needs to be scanned Jack Rozint before or after, and it’s cershops report more difficulty tainly not correct to say that only 1-in- in getting paid for in-house scans than 10 cars needs to be scanned,” com- those that are sublet to dealerships or mittee chairman Jack Rozint said at outside vendors. The costs related to scanning are the CIC in Anaheim, Calif., in August. “It’s definitely somewhere in between real, Rozint noted. Buying OEM scan tools for just the Top 10 nameplates there.” “It’s not that this body is going to would cost a shop more than $100,000, set those guidelines,” committee memSee CIC Focus on Scans, Page 28 by John Yoswick
Presorted Standard US Postage PAID San Bernardino, CA Permit #2244
2 SEPTEMBER 2016 AUTOBODY NEWS | www.autobodynews.com
Contents
NATIONAL “Counting Cars” Renewed for 6th Season on ‘History’, Matrix Auto Finishes Sponsors. . . 66 1Collision Network Acquires DRSN. . . . . . . . . 39 3rd YANG AAPEX Program . . . . . . . . . . . . . . . 44 Advance Measurement Systems Introduces SPECTRE™ . . . . . . . . . . . . . . . . . . . . . . . . 80 AGRR Companies Assess Damage from Louisiana Floods, State Farm Comments on Flooding . . . . . . . . . . . . . . . . . . . . . . . . . 1 ASA and the Auto Alliance Host Third Technology and Telematics Forum at NACE | CARS . . . 14 ASA Hosts Webinar on Telematics Policy . . . . 14 ASA, Automotive Parts Services Group Announce Partnership . . . . . . . . . . . . . . . . 50 Assured Performance and TenPoint Complete Announce Advanced and Customized CSI Services for OEM Certified Collision Care Providers . . . . . . . . . . . . . . . . . . . . . . 81 Autologic Demos Diagnostic Solution at NACE, Wins Three Stevie Awards . . . . . . . . 65 Automobile Anti-Counterfeiting Coalition - “Put the Brakes on Fakes” . . . . . . . . . . . . 68 Barry’s Auto Body Releases New Video About Auto Collision Repair . . . . . . . . . . . . 55 BASF Accepting Entries for 2nd Annual Glasurit Best Paint Award . . . . . . . . . . . . . . 74 BASF Boosts R&D in Asia Pacific for Automotive Coatings . . . . . . . . . . . . . . . . . 74 Body Shop Owner in GA Has Lifelong Love Affair with Cars . . . . . . . . . . . . . . . . . 18 Caliber Collision Teammates Rally Nationwide, Donate Record 3.1 Million Meals for 37 Food Banks . . . . . . . . . . . . . . . . . . . . . . 80
“The VRS is ultimately about consumer care and safety,” said Sam Valenzuela, president of NABR. “We see a link between consumer safety and labor rates. Collision repairers need to be paid the right rates in order to afford the training, equipment, and certifications necessary to properly and safely repair today’s vehicles, which increasingly use new technology, new manufacturing and construction techniques, and advanced materials. So it’s very important for all Pennsylvania collision repairers to know and collect the right rates for their individual shop, and the Survey and Variable Rate System help tremendously with that.” VRS Labor Rate Survey is now active in 8 of the top 10 most populous states in the country.
Publisher & Editor: Jeremy Hayhurst General Manager: Barbara Davies Assistant Editor: Stacey Phillips Online Editor and Copywriter: Deana Cacus Contributing Writers: Tom Franklin, David Brown, John Yoswick, Janet Chaney, Toby Chess, Ed Attanasio, Chasidy Sisk, David Luehr, Stacey Phillips, Victoria Antonelli Advertising Sales: Joe Momber, Sean Hartman, Bill Doyle, Norman Morano (800) 699-8251 Office Manager: Louise Tedesco Content/Social Media Specialist: Cass Heckel
1-800EveryRim / Capital Original Wheels . . . . . . . . . . . . . . . . . . . . .60 AAPEX Trade Show . . . . . . . . . . . . .20 Abaris Training Resources, Inc. . . . .24 ABW Tracker . . . . . . . . . . . . . . . . . . .9 Advanced Measuring Systems, Inc. .15 Alfred Matthews Buick-GMCCadillac . . . . . . . . . . . . . . . . . . . .65 ALLDATA . . . . . . . . . . . . . . . . . . . . .10 Anest Iwata USA, Inc. . . . . . . . . . . . .5 Audi Wholesale Parts Dealers . . . . .80 Automotive ID . . . . . . . . . . . . . . . . . .38 Axalta Coating Systems . . . . . . . . . . .2 Blackburn OEM Wheel Solutions . . .14 BMW Wholesale Parts Dealers . . . .75 Bob Smith BMW . . . . . . . . . . . . . . . .69 Bob Smith MINI . . . . . . . . . . . . . . . .69 Capitol Subaru . . . . . . . . . . . . . . . . .84 Car-Part.com . . . . . . . . . . . . . . . . . .22 Certified Automotive Parts Association (CAPA) . . . . . . . . . . .47 ChemSpec USA, LLC. . . . . . . . . . . .30 Chief Automotive . . . . . . . . . . . . . . .25 Classifieds . . . . . . . . . . . . . . . . . . . .82 Colortone Automotive Paints . . . . . .34 Completes Plus . . . . . . . . . . . . . . . .36 Del Grande Dealer Group . . . . . .12-13 Diamond Standard Parts . . . . . . . . .51 Dominion Sure Seal, Ltd. . . . . . . . . .32 Downtown Motors of LA (Audi, VW, Porsche) . . . . . . . . . . .59 Eco Repair Systems of North America, LLC . . . . . . . . . . .54 ECS Automotive Concepts . . . . . . .40 Elk Grove Toyota . . . . . . . . . . . . . . .56 EMM . . . . . . . . . . . . . . . . . . . . . . . . .17 Enterprise Rent-A-Car . . . . . . . . . . .46 Equalizer Industries, Inc. . . . . . . . . .61 FBS Distribution Co., Inc. . . . . . . . .21 First Auto Group . . . . . . . . . . . . . . . .50 Ford Wholesale Parts Dealers . . . . .63 Galpin Motors . . . . . . . . . . . . . . . . .53 Glenn E. Thomas Dodge-ChryslerJeep . . . . . . . . . . . . . . . . . . . .18, 19 Global Finishing Solutions, LLC. . . .27 GM Wholesale Parts Dealers . . . . . .77 GYS USA . . . . . . . . . . . . . . . . . . . . .23
Art Director: Rodolfo Garcia Serving California and Nevada. Autobody News is a monthly publication for the autobody industry. Permission to reproduce in any form the material published in Autobody News must be obtained in writing from the publisher. ©2016 Adamantine Media LLC. Autobody News P.O. Box 1516, Carlsbad, CA 92018 (800) 699-8251 / (760) 603-3229 Fax www.autobodynews.com Email: news@autobodynews.com
Western
COLUMNS Attanasio - How Do You Get the Customer from the Street to the Shop?. . . . . . . . . . . . 58 Attanasio - NABC Gives Away Five Vehicles at NACE | CARS Conference & Expo . . . . . 48 Attanasio - Writing Estimates By Day and Rocking it All Night Long . . . . . . . . . . . . . . 60 Luehr - The Successful CEO . . . . . . . . . . . . . . 50 Phillips - Hard Work, Dedication and a Passion for Collision Repair Help Female Participant in SkillsUSA Contest . . . . . . . . . 56 Phillips - How to Choose a DRP Partner and Maintain a Successful Working Relationship. . 46 Phillips - How to Engage Millennials in Your Workplace . . . . . . . . . . . . . . . . . . . . . 62
Car Care Professionals Network Releases Recommended Sales Contact and Communication Best Practices . . . . . . . . . . 77 Car-O-Liner Hosts Damage Analysis Course at NACE . . . . . . . . . . . . . . . . . . . . . . . . . . . 64 Car-O-Liner® Hires Frank Ponte as Key Accounts Manager . . . . . . . . . . . . . . . . . . . 66 Cars sold, parked on Saugus conservation land. . 4 CARSTAR Appoints Sam Freeman as Vice President of Franchise Development . . . . . . 77 Chief® Introduces Chief University Training Voucher Program . . . . . . . . . . . . . . . . . . . . 72 Chief® Joins National Truck & Heavy Equipment Claims Council . . . . . . . . . . . . . 81 Collision Repair Industry Snapshot Survey Launched . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 Copart Joins National Auto Body Council as Top Level Diamond Member. . . . . . . . . . 76 CREF and I-CAR’s Cars, Careers & Celebrities Expo . . . . . . . . . . . . . . . . . . . . . 18 Early Registration for RDE at SEMA is Now Available . . . . . . . . . . . . . . . . . . . . . . . 6 Fix Auto USA Announces Six New Franchise Additions . . . . . . . . . . . . . . . . . . . . . . . . . . 10 Florida Judge Dismisses All Utah Shops’ Claims Against Insurance Companies Except for “Steering” Claim . . . . . . . . . . . . . 9 General Motors Dealer Equipment Program Approves Global Finishing Solutions’ REVO Accelerated Curing Systems . . . . . . . 78 Georgia Collision Industry Association Upcoming Events . . . . . . . . . . . . . . . . . . . . 38 Glassware Fundraiser to Benefit National Auto Body Council . . . . . . . . . . . . . . . . . . . 78 IADA Hosts Another Fantastic Vehicle Repair Conference . . . . . . . . . . . . . . . . . . . 68 I-CAR® Launches Vehicle and Technology Specific Training™ Product Line . . . . . . . . . 78 Mitchell Issues Third Quarter 2016 Industry Trends Report . . . . . . . . . . . . . . . . . . . . . . 73 NABR to Conduct Pennsylvania VRS Labor Rate Survey Sponsored by AASP-PA . . . . . . . . . . 3 NACE | CARS Expo . . . . . . . . . . . . . . . . . . . . 52 National Auto Body Council Opens Nominations for 2017 Board of Directors . . . . . . . . . . . . 73 New York Governor Signs Consumer Disclosure Bill . . . . . . . . . . . . . . . . . . . . . . 44 Nissan USA Windshield and Glass Replacement Statement . . . . . . . . . . . . . . . 16 OnSource Launches InstantInspection.com . . . 44 Overall Parts Solutions (OPS) Partners With Southeast Toyota Distributors To Deploy Next Generation Parts Procurement System . 39 Pokémon Go and Car Accidents . . . . . . . . . . . 76 PPG Continues Support for Speedway Children’s Charities in New Hampshire Track Walk . . . 27 PPG Shines at the Goodguys Nationals . . . . . . 40 PPG-painted Oldsmobile Wins Hot August Nights Cup . . . . . . . . . . . . . . . . . . . . . . . . . 15 Sales Manager for FinishMaster Once Painted Air Force One . . . . . . . . . . . . . . . . . 54 Sherwin-Williams Receives Approval from Volkswagen Group in North America, South America and Asia Pacific . . . . . . . . . 70 Shop in VT Settles for $18K After Series of Environmental Violations. . . . . . . . . . . . . 27 Snap-on to Provide Integration for i3 Brands’ Extended Warranty Coverage for Genuine OEM Automotive Parts . . . . . . . . . . . . . . . . 74 Summer Fun and Industry Info for IGONC’s Triangle Chapter . . . . . . . . . . . . . . . . . . . . . 66 The YANG of the Aftermarket Industry. . . . . . . 69 Toyota On Scanning for Electrical System Faults . 70 UT Family Whose 3-Year-Old Daughter has Cancer Surprised with Refurbished Car. . . . 33 What is the Role of Post-Repair Inspections in Your Shop?. . . . . . . . . . . . . . . . . . . . . . . 30 YANG@AAPEX Program Announced . . . . . . . 72 Yoswick - CIC Presentation Highlights Issues that Pre- and Post-Repair Scans Raise for the Industry. . . . . . . . . . . . . . . . . . . . . . . 7
NABR announces the launch of the Pennsylvania VRS Labor Rate Survey, sponsored by the Alliance of Automotive Service Providers of Pennsylvania (AASP-PA). The free online survey is available to all PA collision repairers on the NABR website. “We’re excited to bring the VRS Labor Rate Survey and system to Pennsylvania,” said Jeff Walter, Executive Director of AASP-PA. “The Survey provides collision repairers the opportunity to report their true labor rates, not rates determined for them. And it is conducted by an independent, third party company who are experts in collision repair labor rates. Then, shops can gain access to the VRS search tools and calculators, enabling them to find the right rate for their individual shop.”
Indexof Advertisers
REGIONAL 1 Injured in San Fernando Body Shop Fire. . . . . 8 1-800EveryRim – OEM Wheels Closes Escrow on New CA Facility . . . . . . . . . . . . . . . . . . . . 4 Attanasio - CAA Board of Directors Kicks Off Important Role at 2016 NACE. . . . . . . . . . . . 1 Attanasio - California Autobody Association Celebrates its 50th Anniversary . . . . . . . . . 36 Attanasio - CDI Commissioner Dave Jones Addresses Shops and Insurers at NACE . . . . 1 Auto Body Fumes a Frequent Complaint in San Diego [Consumer Article]. . . . . . . . . 20 CAA Collaborates with CCC Information Services (CCC) to Help California Auto Repairers Meet State Repair Regulations . . . . . . . . . . 10 Garrison Keller of Parts Authority Metro Appointed to CAWA’s Board of Directors. . . . 8 Mike’s Auto Body Celebrates Expansion and Gives Away 60th Vehicle . . . . . . . . . . . 34 Motorcar Parts of America Is the Exclusive Sponsor of CAWA’s 2016 Annual Dinner Meeting . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 NV Attorney General Announces Guilty Plea of Las Vegas Body Shop for Fraudulent Practices . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 Service King Unveils 70,000 Square Foot Milpitas, CA Location . . . . . . . . . . . . . . . . . . 4 West Coast Customs Announces West Coast Customs Academy And Launches Indiegogo Campaign . . . . . . . . . . . . . . . . . . . . . . . . . . 6
NABR to Conduct Pennsylvania VRS Labor Rate Survey Sponsored by AASP-PA
Herkules Equipment Corporation . .44 Honda-Acura Wholesale Parts Dealers . . . . . . . . . . . . . . . . . .42-43 Hyundai Motor America . . . . . . . . . . .6 Hyundai Wholesale Parts Dealers . .70 Kearny Mesa Subaru-Hyundai . . . . .68 Kia Motors Wholesale Parts Dealers . . . . . . . . . . . . . . . . . . . . .67 Killer Tools & Equipment . . . . . . . . . .7 Lusid Technologies . . . . . . . . . . . . .57 Maita Subaru . . . . . . . . . . . . . . . . . .28 Maserati of Marin. . . . . . . . . . . . . . .64 Mazda Wholesale Parts Dealers . . .76 McPeek Dodge of Anaheim . . . . . . . .8 Mercedes-Benz . . . . . . . . . . . . . . . .35 MINI Wholesale Parts Dealers . . . . .74 Mitsubishi Wholesale Parts Dealers . .66 MOPAR Wholesale Parts Dealers . .45 Moss Bros. Chrysler-Jeep-Dodge . .29 Nicolosi Imports . . . . . . . . . . . . . . . . .4 Nissan/Infiniti Wholesale Parts Dealers . . . . . . . . . . . . . . . . . . . . .79 Polyvance . . . . . . . . . . . . . . . . . . . . .26 Porsche Wholesale Parts Dealers . .76 Preval . . . . . . . . . . . . . . . . . . . . . . . .83 ProLine Tool & Supply . . . . . . . . . . .39 Puente Hills Subaru . . . . . . . . . . . . .62 Riverside Kia . . . . . . . . . . . . . . . . . .58 Riverside Metro VW-Honda-HyundaiNissan-Mazda . . . . . . . . . . . . . . .73 SATA Dan-Am Company . . . . . . . . .31 SEMA Trade Show . . . . . . . . . . . . . .41 Shingle Springs Subaru . . . . . . . . . .72 Sierra Chevrolet-Honda-Subaru . . .33 Sorbothane . . . . . . . . . . . . . . . . . . .16 Subaru Wholesale Parts Dealers . . .71 The Bay Area Automotive Group . . .37 Toyota Wholesale Parts Dealers . . .80 U-POL US . . . . . . . . . . . . . . . . . . . . .55 Valley Auto Dismantlers Association, Inc. . . . . . . . . . . . . . .48 Valspar Automotive . . . . . . . . . . . . .11 Vibac Group . . . . . . . . . . . . . . . . . . .49 Volkswagen Wholesale Parts Dealers . . . . . . . . . . . . . . . . . . . . .81 Volvo Wholesale Parts Dealers . . . .78
www.autobodynews.com | SEPTEMBER 2016 AUTOBODY NEWS 3
Cars sold, parked on Saugus conservation land by Jeannette Hinkle
The rundown An unidentified man has been selling cars on a section of town conservation land. New Public Health Nurse and neighborhood resident Mary McKenzie informed the Board of Selectmen of the issue, which she says is longstanding, at a public hearing during which Georgetown resident Salvatore Armata requested a transfer of Melrose Auto Body’s class II auto dealer’s license. McKenzie said despite an agreement with the prior owner of Melrose Auto Body, which abuts the conservation land on Central Street, cars are continually stored and sold on the conservation land. “That’s the main entrance for the nature walk in Saugus,” McKenzie said. McKenzie expressed concern the cars would negatively impact property values in the neighborhood and leaking fluids might damage the protected land. Residents did not report the issue to police, McKenzie said, because the prior owner of Melrose Auto Body had “verbally threatened” neighbors
in the past. “He’s hollered at me, so I decided I wasn’t going to try to deal with this gentleman,” McKenzie said.
Armata, who took over Melrose Auto Body this spring, denied involvement but said he has referred people interested in buying cars to the individual using the town land to sell cars. Armata admitted to parking cars from Melrose Auto Body on the land during hours of operation, though he
Service King Unveils 70,000 Square Foot Milpitas, CA Location
Service King Collision Repair Centers®, as part of the organization’s ongoing national growth strategy, has announced that it has officially opened the doors to its 70,000 square foot state-of-the-art repair center located in Milpitas, CA. According to the company, the repair center increases Service King’s footprint to 301 locations in 23 states across the U.S. and stands as
one of the largest and most sophisticated automotive repair facilities in the state of California. “This is certainly an extremely proud moment for the entire Service King family,” said Wesley McAlester, Service King market vice president. “Service King of Milpitas is a true symbol of our drive to redefine the expectations of collision repair. We look forward to serving Northern California residents and our local business partners with superior service rooted in Service King’s promise of exceptional quality and personal care.” “Set apart from the standard
body shop, Service King’s Milpitas location features an array of first-class amenities including a contemporary customer waiting area complete with interior water features and a meticulously appointed upscale design,” a statement from the company read. “Inside, Service King teammates are reportedly treated to the industry’s bestin-class workplace environment, including an oversized break room with stainless steel appliances and the industry’s finest equipment inside the body shop.” The repair center boasts the capacity to repair more than 600 vehicles per month, as Service King now operates nine locations in the market and 31 across the state of California. Service King recently completed a partnership with Houston’s Charlie Hinds Paint and Body in a move that increases the organization’s presence in the market to 21 locations and 82 across the state of Texas. Meanwhile, Service King’s footprint also expanded in the state of Arkansas with the opening of a new repair center in Bentonville. The organization is currently in the midst of celebrating its 40th anniversary, with a history that dates back to Service King’s founding by Eddie Lennox in Dallas, TX. For more information, visit www.Service King.com.
4 SEPTEMBER 2016 AUTOBODY NEWS | www.autobodynews.com
stressed all cars are returned to the shop or the shop’s gated lot at the close of business.
The response Selectmen Chairman Debra Panetta asked Armata to provide the name of the individual selling cars on the conservation land to selectmen after the meeting. “It’s conservation land,” Panetta said. “It belongs to the town. I can see how the neighborhood would be quite upset about selling cars there for a multitude of reasons. We need to contact the person who is doing this and tell them that is not allowed.” Selectman Scott Brazis asked Town Manager Scott Crabtree to inform police of the issue and tow any cars parked on the conservation land going forward. “If you’re telling me there are cars across your driveway that are being sold on town conservation land, that’s not right,” Brazis said. Selectmen voted unanimously to grant the license transfer to Armata with the stipulation that Melrose Auto Body is prohibited from selling or storing cars on conservation land. We would like to thank the Saugus Advertiser for reprint permission.
1-800EveryRim – OEM Wheels Closes Escrow on New CA Facility
1-800EveryRim – OEM Wheels has closed escrow on its new one-acre facility and has begun the move to Santa Fe Springs, CA. Located in Eastern Los Angeles County near the Orange County border, operations will commence during the month of September. “With close proximity to three counties, five freeways, major tire and wheel distributors, plus a FedEx overnight facility, we are moving to our dream location, where we will have the capacity and geographic location to better serve our loyal customers both locally and nationwide,” said president Billy Eordekian. The new location will be 12078 Florence Ave., Santa Fe Springs, CA 90670. Customers and vendors are advised to call 1-800383-7974 before visiting or shipping to the new address. All phone and fax numbers will remain the same.
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www.autobodynews.com | SEPTEMBER 2016 AUTOBODY NEWS 5
Collision Repair Industry Snapshot Survey Launched
The Collision Repair Industry Snapshot Survey, co-sponsored by the Collision Repair Education Foundation and I-CAR, has launched and is now open for responses from collision shop owners and managers. The collected data will be compared to previous benchmarks. Trends over the years will be analyzed, with results published and shared with the industry. In order to touch the entire industry both within the Foundation and I-CAR customer base as well as externally, the electronic survey, which is intended only for shop owners or managers, will be distributed via various vehicles including: • Industry publications • Information providers • CAR Industry Alliance partners newsletters • Industry co-ops & buying groups • Associations’ newsletters • Large paint distributors and others It is estimated that this survey will be distributed electronically to over 20,000 shop managers and owners. Collision Shop owners are invited to take the survey online at this link: http://www.cvent.com/d/8vqmtp?refid =7445. Any questions regarding the survey: info@ed-foundation.org
Early Registration for RDE at SEMA is Now Available
Registration for the Society of Collision Repair Specialists’ (SCRS) educational programs at the SEMA Show is now open. The 2016 Repairer Driven Education (RDE) series and OEM Collision Repair Technology Summit will collectively feature more than 30 educational sessions delivered Tuesday, November 1st through Friday, November 4th during SEMA Show hours. The program as a whole was selected by SCRS with a focus on content that specifically addresses issues and information relevant to collision repair professionals operating in today’s marketplace. According to SCRS, the 2016 curriculum includes new speakers, new topics, and even
West Coast Customs Announces West Coast Customs Academy And Launches Indiegogo Campaign
West Coast Customs CEO and Founder Ryan Friedlinghaus has announced plans for the all-new West Coast Customs Academy,* the first technical trade school of its kind designed to provide first-class training to
those wishing to enter the vehicle aftermarket trades. Simultaneously, an Indiegogo campaign featuring exclusive perks ranging from a select run of West Coast Customs Academy work shirts to limited edition, fully-customized West Coast Customs Jeeps or a one-of-a-kind concept car prototype build was launched. According to the company, the goal of West Coast Customs Academy is to motivate, train and provide students with technical skills relative to the automotive aftermarket trades. The Academy offers a comprehensive 48-week training program featuring a curriculum format comprised of six trade-level instructional segments including Auto Body, Upholstery, Fab-
rication, Wheels and Tires, Electronics, and Wrap and Tint. The rigorous program provides students with both in-depth classroom time taught by leaders in the customization industry and hands-on training and project work at the world-famous West Coast Customs facility in Burbank, CA. “I have been building custom cars from the ground up for the past 27 years,” Friedlinghaus said. “It is unfortunate that many high schools are unable to offer wood shop or automotive classes any longer, and I feel that high-quality hand-craftsmanship work is a dying art form. I would like to help bridge that gap, give back to my community, bring in younger generations and build new talent at the all-new West Coast Customs Academy.” With West Coast Customs Academy classes commencing in early 2017, plans for a two-hour WCCA special on FOX Sports have already been green lit. West Coast Customs, the television show, is produced on site at the West Coast Customs headquarters in Burbank, CA. The show is produced for FOX Sports 2 and airs Sunday evenings, 7 PM PST/10 PM EST weekly. *Accreditation in process
6 SEPTEMBER 2016 AUTOBODY NEWS | www.autobodynews.com
more opportunities to heighten the success you create in your business. “The instructors are always very knowledgeable and passionate about the industry, and their expertise and direction from the content has helped me fine tune my day-today involvement in every aspect of the repair process,” shared attendee Aaron Stoller, quality control manager at Precision Body and Paint in Beaverton, Oregon. “RDE has given me the confidence to change the industry, starting right here in our shop. I believe there are a lot of thanks due for the continuous educational information SCRS offers.” Registering early not only ensures a reserved spot in all education classes, but can reduce the cost of both the pass into the SEMA Show as well as the price of the educational programs. To register for RDE sessions or to see a full list of session descriptions and instructors, visit www.scrs.com/rde. SCRS encourages attendees to
take advantage of the Full Series Pass, which includes admission to one regular RDE session in each available time slot, access to all three segments of the OEM Collision Repair Technology Summit, and admission for one to the SCRS Sky Villa afterparty on Thursday night at the Westgate Las Vegas Resort & Casino. According to SCRS, the Full Series Pass presents the most options with the most flexibility at the best rate of only $375 if purchased before the early bird deadline. For attendees interested in selecting sessions individually, each individual session is discounted to $75 prior to the early bird deadline. The 2016 Repairer Driven Education series is made possible with support from PPG Automotive Refinish, Audatex, AkzoNobel, CCC Information Services Inc., BASF, General Motors Company, Axalta Coating Systems, CELETTE Inc., Spanesi, Paint Body and Equipment Suppliers (PBES), Pro Spot, Sherwin-Williams Automotive Finishes, Valspar Automotive, and the Alliance of Automotive Service Providers (AASP).
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www.autobodynews.com | SEPTEMBER 2016 AUTOBODY NEWS 7
Garrison Keller of Parts Authority Metro Appointed to CAWA’s Board of Directors
CAWA chair of the board, Greg Livingston of All Trade Tools, has appointed Garrison Keller of Parts Authority Metro LLC, to the Association’s board of directors. When Livingston announced the appointment, he commented that, “Parts Authority has been a member for some time, and we are pleased to welcome Mr. Keller as their representative to our Association’s leadership.” Keller graduated from California State University Long Beach, majoring in Political Science with an emphasis in constitutional law. He worked for the California Senate for two years before accepting a management position in business. He has spent the past 20 years in planning positions with a leasing company, financial planning firm, a law firm, his own consulting firm, and with Metropolitan Automotive Warehouse. In Keller’s current position with Parts Authority, he serves as the strategic operations manager, handling projects from insurances, to fleet needs, to setting up new locations for warehousing and distribution. CAWA is an auto care industry trade association representing auto parts jobbers, retailers, warehouse distributors, manufacturers, manufacturer representatives and program groups. The Association provides educational, legislative and business support to the industry and its membership.
NV Attorney General Announces Guilty Plea of Las Vegas Body Shop for Fraudulent Practices
Nevada Attorney General Adam Paul Laxalt announced on August 17 that A Plus Auto Body, Inc., a Las Vegas auto body shop, pleaded guilty to one count of multiple transactions involving fraud or deceit in the cour-se of an enterprise or occupation, a category “B” felony. The fraud was committed between September 2011 and September 2012. A Plus Auto Body agreed with Farmers Insurance to make specified repairs to damaged automobiles, but then failed to make the agreed upon repairs or made repairs that deviated from the pre-arranged estimates. As a result of these fraudulent practices,
1 Injured in San Fernando Body Shop Fire
One person suffered minor injuries after a fire broke out in a San Fernando auto body shop early morning of Aug. 23.The blaze broke out around 3:30 a.m. in the 1800 block of West 1st Street. Authorities said when crews arrived, a single-story body shop was engulfed in flames. Firefighters were able to knock down the blaze within 18 minutes. A person who was inside at the time the fire started suffered minor injuries and was treated and released at the scene. The cause of the blaze is not apparent and an investigation is ongoing.
www.autobodynews.com CHECK IT OUT! 8 SEPTEMBER 2016 AUTOBODY NEWS | www.autobodynews.com
Farmers Insurance overpaid A Plus Auto Body thousands of dollars for their services and suffered additional monetary losses when several automobiles needed to be reworked. “Insurance fraud costs everyone money when losses are passed on to consumers in the form of higher rates,” said Laxalt. “My office will continue to be vigilant in collaborating with other agencies to investigate and prosecute those who seek to swin-dle insurance companies and our taxpayers.” Hakop Bebekyan, the officer and director of the company, and Yerdjzanik Nick Manukyan, the shop manager, each pleaded guilty to a
gross misdemeanor conspiracy charge. A Plus Auto Body has agreed to repay over $50,000 to Farmers Insurance and to pay a $5,000 fine to the Eighth Judicial District Court. The sentencing hearings for A Plus Auto Body, Bebekyan and Manukyan are scheduled for October 19, 2016 in the Eighth Judicial District Court.
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Florida Judge Dismisses All Utah Shops’ Claims Against Insurance Companies Except for “Steering” Claim by Stacey Phillips
The majority of claims filed by nine Utah body shops against a group of 20 insurance companies have been dismissed. In the U.S. District Court for the Middle District of Florida, Judge Gregory Presnell ruled in July that only one of the “steering” claims can be refiled. The Utah body shops filed the original claim in the United States District Court of Utah on April 10, 2014. In Alpine Straightening Systems Inc. et al v. State Farm Mutual Automobile Insurance Co. et al, they alleged that: “…defendants have engaged in an ongoing, concerted and combined intentional course of action and conduct to improperly and illegally control and depress automotive damage repair costs to the detriment of the plaintiffs and the substantial profit of the defendants.” They further stated in court documents that these actions by the defendants “have eradicated competition within the body shop industry.” In August 2014, the lawsuit was consolidated with several others by the United States Judicial Panel on
Multidistrict Litigation. It was decided that all cases would be heard in the U.S. District Court for the Middle District of Florida. In the plantiffs’ second amended complaint, filed in May 2015, they alleged: “The defendants have successfully created a ‘market’ system that rewards the body shops that will cut comers so they can increase profits and punishes body shops who are unwilling to compromise the quality or safety of the American consumers’ repair. The whole intent of anti-trust actions was and is to increase competition for the sole benefit of the American consumer. Defendants’ actions have violated the letter and the spirit of the law. Instead of providing the best quality repairs for the lowest cost, they have fixed the costs to their utmost benefit and forced the market into a race to the bottom in terms of quality to the customer.” They further stated in court documents that according to the Department of Utah Insurance’s 2013 Company Market Share Report, State Farm had captured about 15.06 percent of the private passenger automo-
bile insurance business in Utah as of December 31, 2013. The report also said that overall, the defendants controlled about 71 percent of the 2013 private passenger automobile insurance market in Utah. Earlier this year, Magistrate Judge Thomas Smith prepared a Report and Recommendation in regards to the claims at the request of Judge Presnell. Judge Smith considered the motions, the plaintiffs’ response and the replies that were filed by the defendants. He then recommended that all but one of the plaintiff’s remaining state law claims be dismissed with prejudice, which means that cannot be refiled. Following his recommendation, the plaintiffs and two of the defendants filed an objection to the Report and Recommendation. According to court documents, Judge Smith struck the plaintiffs objection earlier this year in May on the grounds that it exceeded the permitted page count and was filed after the deadline. In regards to the plaintiffs’ tortious interference claim, Judge Smith recommended it be dismissed with prejudice along with the other claims,
except for one instance of alleged interference. Judge Presnell affirmed his recommendation and dismissed the body shop’s claims of quantum meruit, tortious interference with economic relations and conversions. The claim that can be refiled involved one of the plaintiffs, Perk’s Auto; one of the defendants, Farmers Insurance Exchange; and Jayme Montgomery, one of Farmer’s customers. Montgomery took her vehicle to Perk’s Auto following an accident and allegedly Farmers told Montgomery to take the vehicle to another shop. “Judge Smith found that the plaintiffs had failed to state a claim because they had failed to plead facts showing that Farmers’ alleged interference had caused injury to Perk’s Auto,” according to court documents. “However, Judge Smith could not rule out the possibility that Perk’s Auto could re-plead so as to state a tortious interference claim.” All of the antitrust cases are represented by John Arthur Eaves Jr. and Allison Fry of Eaves Law Firm in Jackson, Mississippi.
www.autobodynews.com | SEPTEMBER 2016 AUTOBODY NEWS 9
Fix Auto USA Announces Six New Franchise Additions Fix Auto USA has announced its continued expansion with the addition of six new franchise locations.
Inc., operated by Mike Garland ▪ Fix Auto Mount Vernon (Mount Vernon, WA), formerly Dally’s Auto Body, operated by brother-and-sister team Raymon Bonner and Gloria Hulst
▪ Fix Auto Santa Cruz (Santa Cruz, CA), formerly Affordable Repair, Paint & Body; operated by Mike Garland and Derek Summers ▪ Fix Auto Vista (Vista, CA), formerly Euro Pacific Paint & Body, Inc.; operated by Ari Soltani
These six locations expand the geographical reach of the Fix Auto brand in Chicago, IL; Elko, NV; Monterey, Santa Cruz, and San Diego, CA; and Seattle, WA. They are:
▪ Fix Auto Countryside (Countryside, IL), formerly Countryside Collision, operated by Paul Gossage
▪ Fix Auto Elko (Elko, NV), formerly Last Chance Auto Body, operated by Bill and Randi Roedel
▪ Fix Auto Monterey (Monterey, CA), formerly Gunter Madsen Auto Body,
“These respected, established operators have decided to align with other like-minded operators to continue competing in a consolidating and competitive marketplace while maintaining their independent ownership,” said Fix Auto president and COO Paul Gange. “The Fix Auto Brand continues to gain traction because we extend invitations only to operators who exhibit market-leading performance and are driven, passionate, and committed to their businesses. We welcome them all to the Fix Auto Family.” For more information about Fix Auto, go to www.fixautousa.com.
CAA Collaborates with CCC Information Services (CCC) to Help California Auto Repairers Meet State Repair Regulations
The California Autobody Association (“CAA”) announced that it has completed a successful collaboration with CCC Information Services (“CCC”), helping California auto repairers meet state repair regulations as set by the California Bureau of Automotive Repair (BAR). CAA’s membership comprises more than 1,000 individual and independent auto repair businesses in California. Through the collaboration, CAA provided CCC with the most common compliance issues their membership encounters, and CCC developed a comprehensive set of configuration guidelines for its CCC ONE® Total Repair Platform, providing suggestions on how to address each within CCC ONE®. CAA and CCC jointly presented these guidelines and the corresponding steps for configuration during the NACE | CARS Expo.
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“We want to publically thank the CCC team for their leadership and collaboration on this very important issue,” said David McClune, executive director, CAA. “Compliance with BAR guidelines is an ongoing concern for repairers, and it’s important for our members to ensure their estimates and repair orders are consistent with current regulations. Many of our members use CCC ONE for estimating and shop management. Having that system aligned to our state-specific regulations will make it even easier and more efficient for shops to remain in compliance.” Mark Fincher, VP of market solutions for CCC added, “CCC is happy to have been of assistance to the CAA and the many shops it represents. The flexible nature of our platform makes it possible for us to support our industry partners and customers in this way.”
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Motorcar Parts of America Is the Exclusive Sponsor of CAWA’s 2016 Annual Dinner Meeting
CAWA—the California Automotive Wholesalers’ Association—has announced that Motorcar Parts of America, Inc. will be the exclusive sponsor of their 2016 Gala Dinner in conjunction with the annual AWDA, AAPEX and SEMA trade shows being held in Las Vegas this November. The annual gala event is the highlight of the year for the Association, and is dedicated to raising funds for the Association’s scholarship programs. The event also recognizes the outgoing chairman’s service and commitment to CAWA and industry with its “Red Vest” award ceremony. The gala will be held at Caesar’s Palace on Sunday, October 30, 2016. Additional information about the event is available by contacting programs @cawa.org or (800) 332-2292 ext. 6. “Motorcar Parts of America is committed to the auto care industry, and we are honored to once again sponsor this year’s gala. MPA’s focus is aligned with CAWA’s direction in supporting students and our future leaders,” said Selwyn Joffe, chairman, president and chief executive officer of Motorcar Parts of America. “Education of the next
generation of technicians and automotive professionals is important to the future of the automotive industry both in the west and across the United States.” All proceeds from the event will benefit the CAWA Memorial Scholarship Fund, which promotes quality and high standards through education within the auto care industry. According to CAWA, the highlight will be the winner of the Mort Schwartz Award. This is the highest award granted by CAWA and was named after the program’s founder and former chairman of the board. All of these scholarships are awarded to students in a curriculum leading to a degree or certificate in an accredited college, university or technical institute.
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www.autobodynews.com | SEPTEMBER 2016 AUTOBODY NEWS 11
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All DGDG dealers are now participating in PartsTrader. www.autobodynews.com | SEPTEMBER 2016 AUTOBODY NEWS 13
ASA and the Auto Alliance Host Third Technology and Telematics Forum at NACE | CARS On August 12, the Automotive Service Association (ASA) and the Alliance of Automobile Manufacturers
Wayne Weikel, left, senior director of State Government Affairs for The Alliance of Automobile Manufacturers, and Donny Seyfer, AAM, right, welcomed approximately 200 attendees to the Technology and Telematics Forum
(The Alliance) hosted the third Technology and Telematics Forum (TTF) as part of the NACE | CARS Expo in Anaheim, CA.
Telematics refers to the connected car and, eventually, the autonomous vehicle that’s not far away. From the software used in instrumentation, backup sensors, adaptive cruise control, cameras and sophisticated wireless communications systems to tomorrow’s driverless vehicles, telematics represents a dizzying array of computer science, multimedia presentations and navigational components. The forum consisted of several segmented discussions focusing on topics such as cybersecurity, consumer privacy and government oversight. Attendees heard from experts representing entities from across the automotive industry and the federal government, including: Craig Smith, Theia Labs; Mahbubul Alam, Movimento; Garrick Forkenbrock, National Highway Traffic Safety Administration (NHTSA); Matthew Valbuena, Mazda; Richard Salceda, Mazda; Mark Allen, Audi; Lauren Smith, Future of Privacy Forum; and Bob Gruszczynski, Volkswagen. Toyota’s Jay Brown also ex-
14 SEPTEMBER 2016 AUTOBODY NEWS | www.autobodynews.com
plained the features of the Mirai, a hydrogen-powered vehicle equipped with the latest automotive technologies. Attendees were given the opportunity to experience the vehicle firsthand in a ride-along following the forum. According to ASA chairman Donny Seyfer, AAM, “The third installment of TTF was a wide-reaching program with more than 200 participants that encompassed the difficult topics of vehicle hacking, cybersecurity, vehicle-owner privacy and what the industry is doing to address these issues.” Wayne Weikel, senior director of State Government Affairs for The Alliance, added, “The Alliance was happy to once again sponsor the Telematics and Technology Forum. Our relationship with ASA is important, and we hope that by providing a glimpse into what’s on the road ahead ASA members will be better prepared to service our collective customers. We understand that we’re in this together.”
ASA Hosts Webinar on Telematics Policy
On July 27, the Automotive Service Association (ASA) held a webinar on the current state of telematics and new technology policy. Participants heard from representatives of OEMs and the aftermarket industry, including Donny Seyfer, AAM, chairman of ASA and co-owner of Seyfer Automotive in Wheat Ridge, CO; Chris Gardner, vice president of the Automotive Aftermarket Suppliers Association; and Wayne Weikel, senior director of state government affairs for the Alliance of Automobile Manufacturers. Q & A session talking points: • “OEMs are continuing to push for increased research and development (R&D) in the area of vehicle technology.” • “The technology is developing so quickly that it often outpaces legislative oversight. Be prepared to see many more bills on this topic.” According to the ASA, the association continues to represent the aftermarket repair community and to serve as a leading voice in the telematics conversation. To listen to a full recording of the webinar, visit https://youtu.be/ qWBJJOOPluE.
PPG-painted Oldsmobile Wins Hot August Nights Cup A 1939 Oldsmobile Series 60 convertible dubbed “Olds Cool,” painted by Charley Hutton using PPG products, captured the inaugural Hot August Nights Cup on August 6 at the recent namesake classic car competition in Reno, Nevada. The cup, equivalent to a best-in-show award, is the ultimate
1939 Oldsmobile
prize in the Hot August Nights event —a mix of music, entertainment and classic car show with more than 6,000 vehicles on display—that ran August 2–7. Olds Cool is owned by Billy and Debbie Thomas of Robstown, Texas. It was built by Harold Chapman and his crew at Customs & Hot Rods of Andice in Georgetown, Texas. Charley Hutton then gave the car its winning finish. Hutton, well-respected in the custom car world, uses PPG products
exclusively at his shop, Charley Hutton’s Color Studio, in Nampa, Idaho. He is renowned for choosing just the right color for a car to give it a unique—and award-winning—appearance. For Olds Cool, Hutton created Kona Brown using PPG VIBRANCE COLLECTION® VP2050 High Build Primer, ENVIROBASE® High Performance waterborne basecoat and ECS Sealer, GLOBAL REFINISH SYSTEM™ D8152 Performance + Glamour Clearcoat and a special custom mix of tints and toners to give the car its unique finish. The car has a winning resume: earlier this year, Olds Cool won the 2016 Ridler Award—Hutton’s fourth and was named the PPG-Goodguys Nationals Street Rod of the Year. The Hot August Nights Cup competition allowed only 50 cars from across the country to enter the contest. Each entry endured the scrutiny of three judges: Steve Mank, co-host of Spike TV’s MuscleCar; Reggie Tibbets, coowner of the SuperNationals car show in Albuquerque; and Eddie Potestio, owner of Eddie’s Rods & Customs, Pueblo West, Colorado. More than
$100,000 in cash and prizes was at stake for the top ten cars. PPG-finished cars took an additional five of the top ten honors. A 1969 Chevrolet Camaro owned by Alex Short of Bluffdale, Utah, and built by Cam Miller and his team at HS Customs in Logan, Utah, came in fourth. Painter Cort Sessions gave the car a gleaming white finish using DELTRON® DP90LV Epoxy Primer, Vibrance Collection VP2050 High Build Primer, VP2100 Polyester Primer, Envirobase High Performance ECP15 Gray A-Chromatic Surfacer, Deltron DBC2000 Basecoat, Global Refinish System D8188 Glamor LV Clearcoat and custom mixes. Fifth place was claimed by a 1959 Rambler American wagon built by Doug Jerger and his talented crew, including painter Moose Graczyk, at Squeeg’s Kustoms, Chandler, Arizona, for Scottsdale-based owner Dean Osland. Graczyk gave the car its root beer and titanium paint job with PPG Deltron DBC2000 Basecoat, DCU2021 Urethane Clear and a custom mix of toners and tints. Harold Chapman and his team at Customs & Hot Rods of Andice picked up a second honor taking seventh place with a 1949 Cadillac Model 62
convertible owned by Chapman’s wife, Tracy. Shop manager Michael Kaiser had expert painter Lance Nelson give the Caddy its lustrous white and blue satin finish with Deltron DBC2000 Basecoat, a special blend of tints and toners and Global Refinish System D8152 Performance + Glamour Clearcoat. A 1937 Ford Coupe won ninth place. Owned by Dan Wathor of Rio Linda, California, and built and painted by Kenny Welch of Kenny’s Rod Shop, Boise, Idaho, the car sported a copperish color achieved with Envirobase High Performance waterborne basecoat, a custom color mix and Deltron DCU2021 Urethane Clear. Rounding out PPG’s brimming winner’s circle, in tenth place, was a stunning 1938 Alfa Romeo Club Coupe. The car, owned by Bart Bartoni of Modesto, California, was built by Ron Crume of Infinity Motorsports, Grants Pass, Oregon. Crume also painted the Alfa, giving it a custom two-tone Tuscany Tan and Italian Ivory finish with Deltron DBC2000 Basecoat, DC4000 Velocity Premium Clear and a combination of toners and tints.
For more information about PPG, visit www.ppgrefinish.com.
www.autobodynews.com | SEPTEMBER 2016 AUTOBODY NEWS 15
Continued from Cover
Louisiana Floods
Janet Mosley of Baker, La.-based Baker Glass Works was putting in an application to FEMA on the morning of August 17. “We’re basically hanging on by a thread,” she says. Baker Glass Works is open, but many of the company’s employees are stuck at home due to the floods. Mosley also believes her area glass suppliers
have been significantly affected by warehouse flooding. “I haven’t been able to get in contact with them in the last two days,” she says. “We haven’t been able to get glass coming in. Anything we have ordered, we have not able to get in since before the storm came across.” She adds, “If I have something in stock, we can try to do it. But I’m not able to do anything unless I have glass.” Eclipse Glass & Tint in Baton Rouge avoided most of the flooding,
State Farm Assesses Damage from Floods
Autobody News reached out to Roszell Gadson, State Farm spokesman, to learn more about the flood damage and best practices for auto body shops and customers impacted.
Q) Have you been encountering a lot of State Farm customers whose vehicles have been damaged by the flooding? A) As of August 17, State Farm has seen more than 12,300 auto claims in the state of Louisiana as a result of the historic flooding.
Q) How is State Farm handling this state of emergency? A) State Farm has moved additional resources into the state to help our policyholders through the claim process and through the recovery. We’re asking impacted customers to call 1(800) SF Claim(1-800-732-5246) or they can start the claim process online at www.statefarm.com or contact their agent.
Q) What advice can you give to consumers who have flood damaged vehicles? A) Vehicle owners should document the highest level of water on their vehicle, dry them out as soon as possible and avoid trying to start a flooded vehicle until a certified mechanic has inspected it and made any necessary repairs if it is repairable.
Q) What advice can you give to auto body shops who are repairing these vehicles? A) Individual claim circumstances, including flood damage, vary widely. Just like we tell our customers, whenever possible, we advise repairers to mitigate additional water damage. In this event, we continue to work with repairers chosen by our customers to determine the extent of damage and to perform the necessary work related to the individual vehicle.”
Q) What is State Farm's plan going forward to help the victims? A) State Farm will continue to have additional resources in the state of Louisiana until we’ve helped all of our customers with covered losses.”
Nissan USA Windshield and Glass Replacement Statement
Genuine Nissan auto glass plays an important role in the safety of the vehicle by providing structural rigidity, ocular clarity, and integration with advanced vehicle technology as well as noise dampening, UV protection, and general occupant comfort and safety. For these reasons, Nissan North America DOES NOT support the use of aftermarket or recycled glass in a repair situation. If an aftermarket windshield is unavoidable in a repair situation, please be sure it meets the same specifications and similar quality to the OEM windshield being replaced. We ask the general repair in-
dustry to adhere to these guidelines when handling glass replacement on Nissan vehicles. For additional information on Nissan vehicle glass, please refer to service manual section “GW”. Additional Note: As of the 2016 Nissan model line-up, the LEAF, JUKE, Sentra, and Quest all have non-reusable rear view mirrors. Any windshield replacement on these vehicles also requires the rear view mirror to be replaced. For questions specifically related to inside mirrors, please refer to service manual section “MIR”. For additional collision information: http://collision .nissanusa.com.
16 SEPTEMBER 2016 AUTOBODY NEWS | www.autobodynews.com
says John Tyler, company owner. However, his company has been closed since the afternoon of August 12. “I’m doing fine,” he says. “There is no water anywhere in the shop, but plenty of family members and friends got water in their homes. Nobody was hurt, other than their spirit. This is my first day back to work and I probably won’t be here long. A lot of friends have seen total devastation. Their homes are gutted out. I’ve been helping them to tear all the sheet rock out and deal with that.” Bengal Glass & Mirror in Baton Rouge didn’t get flooded. “We’re doing fine,” says Weston Turner, an automotive glass installer. “We didn’t see much water other than August 12 when our drainage had issues. All of our employees are okay, but a lot of friends have been affected.” Mobile work has been curtailed with many roads closed until yesterday, he notes. As for distributors, Turner has only heard from one—American Glass Distributors, which has a warehouse in Baton Rouge. Jon “Kip” Wiley of American Glass Distributors says the local warehouse didn’t sustain much damage.
“We were closed because employees couldn’t get to work,” he says. “There was a little water in the warehouse and nothing in the office. One gentleman lost everything. When we finally heard from him, he was in a shelter.” It was a stationary system that just dumped an unbelievable amount of rain, he says. “We got back up and running yesterday [August 16],” Wiley adds. “As the water recedes, we’ll continue on and take care of our customers. We’re not putting any vehicle on the road in danger to do deliveries.” NSG Pilkington’s service center in Baton Rouge was closed August 15 and offered “will call” options on August 16. “As of this morning, we are back to our normal delivery schedule,” says Erica Clouse, marketing specialist. “All of our associates were safe, but most were unable to access the roads required to get to the service center on Monday, which led to the closing. Although many roads were flooded, our service center remained largely un-impacted.” We thank Jenna Reed and glass BYTES.com for reprint permission.
www.autobodynews.com | SEPTEMBER 2016 AUTOBODY NEWS 17
Body Shop Owner in GA Has Lifelong Love Affair with Cars by Joe Earle, Reporter Newspapers
Lisa Dombrowsky likes cars. She has since she was a teenager. “I’ve been in this business since I was 17,” said Dombrowsky, the owner of Dent Wizard on Peachtree Industrial Boulevard, who’s 46 and has kids of her own now. “I started selling cars… I wanted a brand-new 300 ZX and the only way to buy myself a car was to go to work. I worked long enough to get that car.” She lived in Miami then. Originally a Jersey girl, she moved to south Florida with her family at age 14, she said. She got her first job at 15, working in a restaurant. She’s worked different jobs through the years, but kept coming back to ones that had something to do with cars. “I’ve just always been into cars,” she said. “I love ’em. I love the feel of a nice car. I love the way a car looks. There’s nothing better than having a kick-ass car that you’re one with. You can just drive.” After she earned enough money to buy that first 300 ZX, she went into auto insurance, she said. Through the years, she worked with a car detailing company and for a mobile body shop supervising the guys who removed dents
from banged-up fenders. “I started with two trucks, and within a year, I have 12 trucks on the road, and 24 guys and 39 dealerships served,” she said.
Lisa Dombrowsky. Credit: Reporter Newspapers
When she met her husband-to-be, a neighbor in her apartment complex named Scott, he was in the dent-fixing business, too. “We lived in the same complex,” she recalls. “He lived downstairs with his little frou-frou Pomeranian and I lived upstairs with my two kids.” They relocated to Atlanta and, in 2010, went into business running the car dent repair shop at 5717 Peachtree Industrial Highway in Chamblee. Scott, who had worked for years with Dent Wizard, knew the repair side of the busi-
18 SEPTEMBER 2016 AUTOBODY NEWS | www.autobodynews.com
ness, Dombrowsky said. “I’m the one who knew the business side,” she said. “He knew nothing about the business side. He had the skill of paintless dent repair,” which she described as a method of fixing dents in car fenders by using tools on the inside and outside of fenders to push out the dent. Getting settled in metro Atlanta wasn’t easy at first, she said. “I hated it here,” she said. Then, in 2012, Scott died from an aneurism in his brain. Lisa suddenly had to take over the business, called Unique Auto Appearance, and run it by herself. “Solo,” she said. It hasn’t been easy. She said other business owners think they can take advantage of her simply because she’s a woman owner in a male-dominated business. She hired her own staff and still operates her business from the repair shop located among the cluster of car dealers on Peachtree Industrial. “It is a man’s world, but being in it since I was 17, I don’t look at it that way,” she said. “In Georgia it’s that way, but in Miami, it’s not. I take my business seriously. If something happens to somebody’s car, I fix it. I look at clients’ cars as if they’re my own cars.” We thank Reporter Newspapers for reprint permission.
CREF and I-CAR’s Cars, Careers & Celebrities Expo
The Collision Repair Education Foundation (CREF) and I-CAR will be presenting the Cars, Careers & Celebrities Expo on September 28 in Saint Paul, MN. Students will be able to meet prospective industry employers, hear career stories from collision repair employees, interact with local collision schools and students, and view product demonstrations. There will also be giveaways and free food and refreshments. The event will be held at the 3M Corporate Center in Saint Paul. There is no charge to attend, but collision instructors are encouraged to contact Melissa.Marscin@ ed-foundation.org to RSVP and be assigned a time slot, as specific times will be given to schools that attend. Seniors are asked to bring 20 copies of their resume to hand out to Minneapolis-area collision industry businesses looking to hire students. Those with questions can contact Melissa at Melissa.Marscin@ ed-foundation.org or call (847) 4635282.
www.autobodynews.com | SEPTEMBER 2016 AUTOBODY NEWS 19
Auto Body Fumes a Frequent Complaint in San Diego [Consumer Article] by Ingrid Lobet, inewsource.org
In San Diego’s Lincoln Park neighborhood, a report came in—fumes from spray paint and thinner so thick the caller had problems breathing and was going to pass out. In Spring Valley, a resident said an auto body shop was painting in a small room with no exhaust filters. Neighborhood children were getting sick.
Lemon Grove Truck Body & Equipment is one of several body shops at 8373 and 8377 Broadway. They have received more air complaints than any other auto paint operations in recent years. Credit: Ingrid Lobet, inewsource, July 21, 2016
Just outside Lemon Grove, Eric Drayner said he raised objections for years about a shop on the other side of the wall in his backyard. The problem is not going away. “We gave up complaining,” Drayner said. “It doesn’t help. I’m getting
close to retirement. When I retire I’m leaving.” The civil engineer said the value of his property was diminished, and that his neighbors, aggravated and exhausted, also gave up and moved out. From Oceanside to National City, Escondido to Chula Vista, complaints about fumes emanating from car painting operations are among the most frequent reported to air authorities. An analysis of records by inewsource shows more than 10 percent of air complaints in San Diego County cite auto and truck painting, with 224 of some 2,100 complaints made between January 2013 and April 2016. The Environmental Health Coalition, one of nation’s oldest groups devoted to urban environmental health, has long worked in National City. Research Director Joy Williams said the issue is “a big part of what we have heard from residents.” Some of the shops receiving complaints are well-established. Others are makeshift spray booths. The county Air Pollution Control District has primary jurisdiction over air quality issues in the region. The district’s Robert Kard refused requests
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air pollutants,” said Alison Davis, a senior adviser for public affairs in the agency’s air office. The rules defined a shop as anyone taking money for painting cars or painting more than two vehicles a year. It required enclosed spray booths and controls on how workers clean their tools to reduce the release of solvents. But chemicals that people ought not be exposed to are still used in auto body work. Common solvents are xylene, acetone, alcohol, and sometimes NMP, said Charles Complaints received by the San Diego Air Pollution Corcoran, supervisory enviControl District 1/2013 through 4/2016 ronmental scientist at the an auto paint shop, Kard wrote, they state Department of Toxic Substances Control. NMP, or N-methyl-pyrrolilook at the coatings to make sure only modern, waterborne products are used. done, is considered a reproductive Several people interviewed spoke hazard by the California Department of positive change in the industry as it of Public Health, meaning it may be has moved away from solvent-based dangerous for babies in utero. Acetone can cause dizziness and irritate the paints. nose, throat, lungs and eyes. Both xyChanges are also a result of U.S. Environmental Protection Agency rules lene and NMP have limits on their use that went into effect in 2010 and 2011 in San Diego County, the district wrote. The district also exempts some because “these shops can emit a type of small shops from the federal requirepollution called air toxics or hazardous for an interview. In an email he said inspectors routinely canvas neighborhoods for unpermitted businesses of any kind and also respond to complaints in a timely manner. Any time they visit
ment for an enclosed spray booth, it said in an email. On a case-by-case basis it decides whether exhaust air must be filtered. Environmental Protection Agency rules require spray booths to have filtration systems that are 98 percent efficient. The district’s practice may be illegal. “A local government or jurisdiction is not allowed to make exemptions for auto body shops,” Enesta Jones of the EPA wrote. “The federal rule reflects the minimum acceptable standards for auto body shops in the United States.” No address in San Diego County received more vehicle painting complaints in the last three years than the one behind Drayner’s home on Broadway in Lemon Grove, with more than 60. “One, two times someone has come out here,” he said of the air authorities. “‘Gee, we don’t smell anything now. We’ll take some samples.’ Well, of course not, you came out here the next day. They’re not real responsive.” The Air Pollution Control District provided records showing it has issued 10 violations at the address since 2013, carrying fines totaling $2,650.
Those fines were all issued to one of several body shop businesses operating at 8373 Broadway. Air authorities say two of the violations are recent, from 2016, so fines haven’t been assessed yet. One of the owners of Lemon Grove Truck Body, Omar Zamora, said he believes some of the complaints are wrongly attributed to his businesses.
Lemon Grove Truck Body is the subject of dozens of complaints about fumes, but Omar Zamora, an owner, says some are erroneous, and rightfully should name other body shops at the address. “There’s like six shops here,” he said
“We try to keep the noise and smells down, but there’s only so much we can do,” he said, noting apartments just a few feet away. David McClune, executive director of the California Autobody Association, said most businesses try to prevent or remedy any disturbance to neighbors. He urged anyone who suspects an unlicensed operation to contact
the California Bureau of Automotive Repair. The bureau also dispatches inspectors to consumers’ homes or workplaces when a repair may have been done incorrectly. David Winkowski, a program supervisor in the San Diego office, said the complaint may be that someone is painting out in the open in a residential neighborhood. “I will send a rep out to let them know the area is not zoned for auto body repairs and they need to take it out of there,” he said. Maria and Thomas Hughes in Chula Vista say that is the situation they have endured for years—a neighbor sanding and painting multiple vehicles on the front patio. Their street is residential. Thomas Hughes said at one time nine Volkswagens were in the front yard. “Now they’ve got a tow truck over there.” “We got old working so that we could rest a little at home,” Maria Hughes said in Spanish. “But we can’t even go outside, so what good is it?” She said various authorities including the city of Chula Vista have observed the activity but done nothing. The owner of the property on Emerson Street, Eva Sanchez, denied
that family members do body work on other people’s cars for pay. “There is no business here,” Sanchez said, identifying four of seven cars as belonging to relatives. Her son, her son-in-law and her brother-in-law, she said, simply “like to work on cars.” Comments and questions can be directed to Ingrid Lobet at ingridlobet @inewsource.org.
Paint complaints Chula Vista: “Business is painting cars with visible paint overspray that is also causing odors. Happens 7 days a week” until 8 p.m. – November 2015 City Heights: “Complains of ‘painting fumes’ and ‘smell that’s just killing us’ from a nearby auto [body] shop.” – February 2015 Southeastern San Diego: “Complainant can see paint coming from the business during business hours. The paint coats nearby homes, cars and businesses. The complainant can also see paint coming from a vent in the shop into the air.” – January 2016 Vista: “They are constantly grinding and painting car parts, told them to stop, but they continue. Seems they’re running a body shop in a residential neighborhood.” – February 2016
www.autobodynews.com | SEPTEMBER 2016 AUTOBODY NEWS 21
Continued from Cover
CDI’s Dave Jones
the work he has done on behalf of all three stakeholders in the collision industry in California. “My goal is to strike a balance between the interests of consumers, insurance companies and repair shops,” he said. “This is a very interesting system where each one needs the other. Consumers need insurance, insurers need repair shops and repair shops need insurers, so there’s a relationship between everyone involved in the system.” One of the first things the commissioner addressed was how his department has dealt with the ongoing debate of OE vs. aftermarket parts. “My department and stakeholders in the repair industry and representatives of the insurance profession are working together to update and improve the department’s fair claims settlement and practice regulations regarding the standards for repair and use of aftermarket parts,” Jones said. “Those of you operating in California know there’s a set of regulations issued by the department called the fair claims and settlement practice regulations that address insurance company standards for estimating repair costs and for the use of aftermarket parts. I received a lot of input initially from consumers, collision repair shops, consumer advocacy safety groups and insurers with regard to issues in the area of repair standards and aftermarket parts. So this led me to conclude that we needed to update and clarify those regulations to make sure that they were compliant with the original intent and to make sure that consumers would be protected from inferior repair standards and potentially defective aftermarket parts.” In 2011, the DOI held a public workshop on repair standards and aftermarket parts in addition to several public hearings. They then submitted the final regulations to the Office of Administrative Law in 2012 and it became effective in 2013, according to Jones. These regulations clarify that an insurer must use reasonable repair standards as the basis for estimating repair costs and that insurers must properly itemize and support adjustments made to the adjustments. In addition, those regulations enhanced and clarified and insurer’s obligation when it ceased to use non-OEM parts, Jones outlined. “So we received a lot of testimony
about non-compliant aftermarket parts such as bumper reinforcements, hood latches and other safety-related parts being required by insurers. We also became aware of the costs bore by consumers and by shops especially with installing a part that does not fit properly or work properly and doesn’t otherwise meet the repair standards. Our
surer is fair and equitable,” Jones said. “So there is some real value to the insurer to use the standard methodology in the regulation. But if the insurer conducts a labor rate survey that differs from the methods and standards set in the regulation and can support these methods, the insurer can use a different survey methodology. But the burden is on them to demonstrate that it is a clear result and a fair and equitable settlement of the claim. So that’s the construct of the regulation.” A more specific and regional sampling of shops for labor rate surveys is also a dilemma Jones and his department is dealing with, he said. “We encountered the fact that surveys included too California Insurance Commissioner Dave Jones (left) and few shops. We saw surveys Dave Marsh, owner of Fountain Valley Bodyworks, meet that were produced by insurbriefly prior to Jones’s presentation at NACE 2016. ers that only surveyed a few new regulation clarified the insurer’s shops in each geographic area and we obligation when related to the use of an also found that there were cases where aftermarket part and what steps it has the shops weren’t being randomly seto take when it identifies a non-comlected. It would appear that there was pliant, non-working aftermarket part. some deliberate cherry picking of cer“So there was a lot of angst about tain shops in order to input their labor this regulation in certain quarters,” costs in the survey and leaving out cerJones said. “But since it became ef- tain other shops. So our proposed regfective three years ago, we’ve seen complaints on these issues decline dramatically. But we’ve instructed our compliance team to be vigilant, and if you have complaints in this area, then we would urge you to get them to us. We’ll continue to investigate any complaints in this area, but the good news is, I think the regulations are working.” Jones then started addressing the authenticity of labor rate surveys, a hot topic that literally every collision repairer in California is interested in. “One of the things that we’re concerned about at the department is the evidence that the labor rate surveys that have been submitted to us and used by insurers to pay the insurance claims are producing inconsistent, inaccurate and unreliable results,” he said. “What this then leads to is consumers having to pay out of pocket costs or small businesses like yours suffering financial harm by being deprived of their reasonably charged rates by outdated or unreliable surveys. “Our regulation includes a standardized method for a labor rate survey, and if an insurer does follow these reasonable and common sense standard guidelines, the insurer will get a rebuttable presumption that the labor rate component of the claim paid by the in-
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ulation would require that all shops within a defined area be included in the survey and that there be a reasonable sample size so that there’s no selection bias.” By using a geo-coding system, the DOI believes they can get more accurate survey results overall. “Our regulation defines the geographic area closest to the particular shop where the labor rate survey is being used by the insurer and we use a geo-coding method to figure out where those shops are. And so all that’s laid out in the regulation. We’ve actually geo-coded all of the shops in the state with a unique identifier to make sure that the closest six shops are randomly selected for labor rate surveys being done for the shops in that particular area.” Jones then delved into the subject of steering, a problem that some body shops have said is worse now than ever. “We’re addressing in the new set of regulations the issue of alleged steering. The current law insurance code prohibits insurers from requiring automobiles to be repaired in specific repair shop and prohibits them from suggesting or recommending a repair shop unless certain conditions are met,” he See CDI’s Dave Jones, Page 46
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We are seeking distributors and trainers to join our team. Franchises are still available. www.autobodynews.com | SEPTEMBER 2016 AUTOBODY NEWS 23
Continued from Cover
CAA Board of Directors
Directors meeting on Aug. 11. Board Members Don Feeley, Ted Stein, Kathy Mello, Tim Brown and Mike Passof were in attendance with CAA Executive Director David McClune chairing the meeting. CAA President Ted Stein was pleased to see that NACE had once again put out the red carpet for the organization, with the Board of Directors meeting and two other presentations. “NACE has always been very welcoming and all of us at CAA are grateful,” Stein said. “Even back in the old days when NACE was in Vegas, they’ve been supportive of the organization and what we do. The educational series at this year’s NACE was exceptional and it was great catching up with old friends and colleagues, so I can safely say that the show was a success for all of us here at the CAA.” After dealing with CAA business, discussing financials and other pertinent issues, Jack Molodanof of Molodanof Government Relations, who represents the CAA, gave his annual state legislative bill report to the CAA Board members and the other chapter leaders and members in attendance. Molodanof outlined five bills that can potentially impact the collision industry in California in significant ways. All of these can affect body shops and collision repairers that also do mechanical repair and that’s why Molodanof reported on these and many other bills to the CAA Board at NACE. Here are brief summaries of the five bills, with input from Molodanof:
Vehicles: Towed Vehicles: CA AB 2167—Achadjian [R] Last year’s AB 1222 created new requirements for towing operators to address the problem of “bandit tows”, where vehicles are towed without the consent of owners. Also included were requirements for businesses that accept vehicles from tow operators to obtain information including the tow truck driver’s license number. This new requirement created problems, including the tow truck drivers’ refusal to provide their driver’s licenses due to privacy issues. “This bill is in the Senate right now and we support it,” Molodanof said. “If it passes, if will provide relief by allowing shops to accept a government authorized unique identifier or
motor club driver’s identification number. This way, they don’t have to present their driver’s licenses as identification, which was an identity theft protection issue for the drivers. This bill protects shops, tow companies and consumers alike, because it documents the transaction and provides full accountability.”
Vehicle Equipment: Nonfunctional Airbags: CA AB 2387—Mullin [D] This bill makes it a misdemeanor for any person to manufacture, import, install, reinstall, distribute or sell any device intended to replace a supplemental restraint system component in any motor vehicle if the device is such counterfeit component or a nonfunctional airbag, or does not meet specified federal safety requirements. The National Highway Traffic Safety Administration (NHTSA) reported in 2015 that more and more counterfeit airbags have been discovered as replacement parts in vehicles that have been involved in crashes. While these airbags look nearly identical to certified, original equipment parts, including the insignia and branding of major automakers, the NHTSA’s tests showed consistent malfunctioning ranging from non-deployment of the air bag to the expulsion of metal shrapnel during deployment. Although the organization is not aware of any deaths or injuries connected to counterfeit air bags, the NHTSA is encouraging states to pass bills such as CA AB 2387.
Automotive Repair: Oil Changes: Notification: CA SB 778—Allen [D] This bill provides for the registration and regulation of unlicensed oil change businesses in the state. It also requires that if a shop recommends a date or mileage oil drain interval, then the shop must follow the vehicle manufacturer published schedules. If the shop recommends a date or mileage oil drain interval that deviates from the vehicle’s intervals, then the shop must note the basis on the invoice. Nothing in the bill prohibits the customer from selecting oil drain interval of their choice. Finally, the shop shall include the following disclosure language on the invoice or attachment to invoice. “It is important to change your oil at proper intervals,” Molodanof said. “Your vehicle manufacturer publishes oil change intervals in your owner’s manual and on the OE’s website. The CAA was opposed to the original version of the bill which required shops
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to provide customers with the manufacturers’ oil drain interval recommendations, but with the amendments the CAA is now neutral on this bill.”
Automotive Repair: CA AB 873— Jones [R] This bill amends the Automotive Repair Act. It recasts the definition of “repair of motor vehicles” to delete the listing of various types of excluded minor services, such as companies that repair and change tires; oil change/lube companies and companies that either service, repair or replace items like light bulbs, windshield wipers, fan belts and oil filters, for example. It also recasts the definition of “automotive technician” to delete these references. It deletes provisions describing work to be performed by an automotive technician and includes the services performed by a certain tow truck operator in the definition of roadside services. “Under current law, the BAR does not have the authority over businesses performing what are known as minor services,” Molodanof said. “If this bill passes, BAR will promulgate regulations and determine which types of businesses will be under BAR authority, which we definitely support.
These businesses were specifically exempted from the Automotive Repair Act back in the early 1970s, but the vehicles they are working on now are so much more sophisticated that we think BAR oversight is needed.”
The Lead Acid Battery Recycling Act: CA AB 2153—Garcia (D) Introduced in February and amended in August, this bill establishes the Used Lead Acid Battery Recycling Act. It will require the acceptance of lead acid batteries and prohibits a dealer from charging certain fees, as well as the collection of a refundable deposit for batteries purchased without the trade-in of a used battery. Additionally, it provides for a refund of the deposit with a battery trade in within a specified time period. “Our position is to oppose it, unless amended,” Molodanof said. “This bill is a direct response related to the 2013 series of events at the Exide Technologies battery plant that contaminated an estimated 10,000 homes in southern California with hazardous waste derived from batteries. This bill will mandate a $1 fee for each such battery sold for placement into the Lead Acid Battery Cleanup Fund.”
www.autobodynews.com | SEPTEMBER 2016 AUTOBODY NEWS 25
26 SEPTEMBER 2016 AUTOBODY NEWS | www.autobodynews.com
Shop in VT Settles for $18K After Series of Environmental Violations by The Mountain Times
The Department of Environmental Conservation announced July 19, that it has formally settled a series of environmental violations against Willie Noyes, who owns and operates Willie’s Village Auto located at 100 Weeks Hill Road in Stowe. The settlement includes an $18,000 penalty. Department personnel discovered the environmental violations during a series of site visits from August 2014 to November 2015. During these visits, personnel observed that Noyes was failing to store spent lead acid batteries under cover and on impervious sur-
face; and that he was failing to store used oil in properly marked, closed, and well-maintained containers also on impervious surface and under cover. In addition, they observed several areas of soil that had been stained from unauthorized discharges of used oil and potentially other hazardous waste. Finally, personnel observed that, based on the number of junk motor vehicles located at Noyes’s property, he was operating a salvage yard without obtaining the Agency’s approval. These actions and inactions were violations of Vermont’s Hazardous Waste Management Regulations and statutes and its salvage yard statutes.
These laws protect public health and the environment by ensuring both that hazardous wastes are properly collected, transported, stored, and disposed of and that salvage yards don’t have unfavorable effects on Vermont’s groundwater and natural environment or could potentially become a nuisance. After being notified of these violations, Mr. Noyes retained an environmental consultant to help bring his business into compliance with Vermont’s Hazardous Waste Management Regulations and implement a soil sampling plan in response to the hazardous waste discharges. However, the Agency observed additional violations after this
consultant completed his work. “Vermont’s Hazardous Waste Management Regulations protect Vermonters and Vermont’s environmental resources,” said Vermont Department of Environmental Conservation Commissioner Alyssa Schuren. “Those who violate them and who fail to come into compliance in a timely manner do a disservice to their fellow Vermonters and can expect to pay a penalty commensurate with their behavior.”
We thank The Mountain Times for reprint permission. As always, we welcome responses from the shop(s) involved.
PPG Continues Support for Speedway Children’s Charities in New Hampshire Track Walk
PPG Industries demonstrated its ongoing support for Speedway Children’s Charities (SCC), joining with the organization’s New Hampshire chapter on July 16 for the 2016 Track Walk fundraiser at the New Hampshire Motor Speedway in Loudon. PPG is the sole sponsor of the walk and has worked with SCC since 2009. The walk is an annual event that takes place during the NASCAR racing weekend. This year, it followed an after-
noon Xfinity Series race. Approximately 250 enthusiastic participants walked the one-mile circuit, widely known as the Magic Mile, raising more than $15,800 for SCC’s New Hampshire chapter. “Speedway Children’s Charities is an outstanding organization that’s committed to the welfare of children, and we, in turn, are committed to the organization,” said Mike Patenaude, PPG regional sales manager. “The work SCC does is so important to the
kids it reaches and to our community. We at PPG are very proud, excited and privileged to be involved.” NASCAR Sprint Cup Series driver Joey Logano joined the walkers. It was the second time the popular racer has participated in the walk. “Walking the track for this cause is important,” said Logano. “I’m proud that we’re bringing in much-needed dollars and making people aware of Speedway Children’s Charities and what it does. I walked the track
last year, and I’m glad I had the chance to do it again.” Longtime SCC supporter Dick Berggren, retired Fox Sports Pit Reporter, also took part in the walk, and SCC’s executive director Gen. Chuck Swannack was on hand to greet the public. According to Cheryl LaPrade, executive director of the New Hampshire chapter of the SCC, more than $81,000 has been raised since PPG got involved.
www.autobodynews.com | SEPTEMBER 2016 AUTOBODY NEWS 27
tures have to play a role in what vehidustry, noting that “some people may had led to much debate at the three precles need to be scanned. He said the like it, and some people may not,” but vious CIC meetings. Stabler said the average age of vehicles his company that it is a real and continuing part of committee has continued to revise the insures is about nine years. the lifecycle of the industry. document based on input it has received he said, with $30,000 in annual soft“It doesn’t pass that iniHe asked, however, for a – including removing the reference to ware updates. These fees don’t include tial logical test [that all vehishow of hands of anyone rep“Class A” in the title – and will be postany of the training expenses that would cles need to be scanned],” resenting any of the four lar- ing the latest draft on the CIC website be necessary. Aftermarket tools are Marlow said. “I think we need gest multi-shop operations (www.CIClink.com). Stabler said he available for about $5,000, he said, but to work together to understand (ABRA, Boyd/Gerber, Calfeels CIC should have reached consengenerally don’t cover all vehicle funcmore about when it needs to iber and Service King) among sus on changes to the document some tions. be done, in what cases and on the CIC attendees. Not a sintime ago, as more organizations now The alternative to in-house scanwhat cars.” gle hand went up. It may have launch shop certification programs. Randy Stabler ning pose challenges as well. OutsourcFormer CIC Chairman been they had not yet arrived “This is my opinion as CIC Chairing the work to dealerships is generally Roger Wright suggested that the comas the meeting began or chose not to man, but we missed an opportunity to the most expensive option, both in terms mittee make a similar presentation at a identify themselves, but Stabler said he come together…on that sooner because of actual costs and cycle time delays, Property Casualty Insurers Association views the lack of their involvement at we’re now being confronted with a lot Rozint said. He also pointed out that meeting this fall, given that a $200 CIC as an issue. of other entities that are going to try to dealer networks don’t have the capacity scan charge would add 7 percent to the “The challenge here, and the reaanswer this question and come up with to handle all the collision-related scanaverage claim of $2,800. son that I bring it up for the CIC body, a minimum standard for us, and the inning that will be needed. “For some of the top insurers, that is because they are a part of our indusdustry may or may not like it,” Stabler Mobile technicians offer could be up to $500,000 or try, and we need to have better particisaid. “And we may end up with multiscanning although generally $600,000 a day in additional pation,” Stabler said. “That is one of the ple standards. I think we really missed only in urban areas, Rozint severity,” Wright said. “The challenges I hoped to address [as chairan opportunity on that.” said. Remote scanning, where repairers can’t eat 7 percent, man] and was unsuccessful, but that I John Yoswick, a freelance writer off-site technicians scan vehiand an insurer would have to hope we as an industry can address.” based in Portland, Oregon, who has cles hooked up at shops via get rate increases across the Stabler also explained the lack of a been writing about the automotive inthe internet, may be “a great board to do the same thing. I presentation at the Anaheim meeting by dustry since 1988, is also the editor of solution, but it’s not inexpenthink we can work it out. We the CIC Definitions Committee; the the weekly CRASH Network (for a free Roger Wright sive,” Rozint said. And some had the same thing back in committee’s draft of revisions to CIC’s 4-week trial subscription, visit www calibrations of systems require the use the 1980s when we had to have 4-point long-standing “Minimum Recom.CrashNetwork.com). of targets or other procedures that can’t and 3-dimensional measuring systems. mended Requirements for a ‘Class A’ He can be contacted by email at be done remotely, he also pointed out. We got through that.” Collision Repair Facility” document jyoswick@ SpiritOne.com. CIC Chairman Randy Stabler said the committee’s work is timely More information needed Rozint said the scan tool manufacturand important. ers have until now focused primarily “I know that for every collision on the mechanical repair industry; the repairer and every insurer in this counMechanical Division of the Automotry, this particular issue is a burning tive Service Association, for example, problem that needs to get improved,” has developed a summary of OEM Stabler said. scan tool information (http://scantool resource.com/ ). This means not all the Other News at CIC tools are designed to meet some of the In other news at CIC in Anaheim, Guy needs of the collision repair industry, Bargnes of Painters Supply and Esuch as providing printable documenquipment Company was named the tation of scans and findings. next chairman of CIC, a selection • Delivery to Greater Sacramento and Rozint said more parameters from made by previous chairs of the conferReno/Tahoe Areas automakers about which vehicles need ence. Bargnes has been an active CIC • Highly experienced parts personnel to be scanned would be more helpful participant during his 18 years with than blanket statements saying all veBASF and more recently since joining • No N order too big or too small hicles need to be scanned. He cited a Painters Supply in 2009. His term as • Large Large late at model inventory shop owner he talked to who has one chairman will begin with the January shop that specializes in quick-turnCIC in Palm Springs, Calif., after Stawww.maitasubaru.com around of light hits. That shop takes in bler completes his two years as chairand delivers 15 cars a day, he said. If man with the final CIC of 2016, being scanning adds half-an-hour to every held November 1-2 in Las Vegas. CAALLL US U TO ODAY DA D AY! job, the shop would need to add two Stabler kicked off the CIC meetfull-time employees to do nothing but ing in Anaheim, which attracted about scanning. 325 attendees, by pointing out that he “And guess what? They haven’t is the 16th CIC chairman, and that the FAAXX: 916.484.4878 916 fixed anything they’ve found. The time 16th U.S. President, Abraham Linto repair anything they’ve found isn’t coln, described the nation as “a house H Hours: ourss M M-F 7:30 am - 5:30 pm even included,” Rozint said. divided against itself.” Stabler said he 2410 2 10 1 0 Auburn Aub Blvd. - Sacramento, CA 95821 Clint Marlow of Allstate Insurviews consolidation as creating a diance agreed that vehicle age and feavision within the collision repair inContinued from Cover
CIC Focus on Scans
Maita SUBARU
877.484.4870 87 8 77.484 870 916.484.4876 9 1 6 4 84 8 4 4 87
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What is the Role of Post-Repair Inspections in Your Shop? by Autobody News Staff and Contributing Writers
Leaders in the collision repair industry met to discuss the merits of post-repair inspections (PRI) in a June Verifacts Guild 21 Webinar that exposed troubling evidence for the industry. Kristen Felder, founder and CEO of Collision Hub, shared the findings of a year-long study involving 30 reinspections that took a closer look at quality control practices. Although she acknowledged the study was far from “scientific,” she stated that she found numerous flaws in repairs within this small sample of vehicles. “I didn’t see what I was expecting to see,” Felder said. The former technician stated she assumed minor damage or relatively inconsequential faults would be found during the post-repair inspections, but was unprepared for the seriousness of the results. These ranged from poor welding to completely neglected repairs, she said. “The problems we found were significant and severe,” she said. “They were things that needed to be addressed immediately and the customers removed from the vehicles.” Speaking from a position of favoring the inspections, Felder explained her decision to investigate developed from an ongoing debate. Utlizing her marketing company, Engage Target Media, which conducts market research for the industry, Felder took a “360 degree” look at post repair inspections, she said. “Was PRI good or bad for the collision industry? Was it making a difference? What are the findings during the inspections?” Felder spoke with a sampling of the various stakeholders involved in the process, including customers, body shop owners and technicians and insurers. Her goal was the gage their perspectives, she said.
Customer Perspective “Customers felt their insurer was sending them to the right shop that would perform proper repairs,” Felder said. According to her interviews, Felder said many customers assumed insurers were actively verifying repair procedures. These same customers were surprised by the selection and supervising process for DRP shops— what insurers were and were not managing.
Body shops are more often graded by insurers on a series of KPIs that track speed and cost, not the actual output or repair quality. Felder was quick to acknowledge the issue of questionable repairs does not reside within DRP shop walls alone. “It’s not only DRP shops with these kind of results,” but it’s across the board, she said. “I still remain a DRP fan and the service it could potentially offer customers.” DRP shop or independent, Felder said that customers assume a vehicle repair would mean their well-being was secure. Safety was concern that they didn’t know they should be concerned about, she said. Many customers expressed their decision to choose the recommended body shop was so that they would have a “worry free” repair process. “They saw us as the gatekeepers, the guardians and the protectors of their vehicles and their families,” she said. “They believed that we were going to put that over anything else.”
Body Shop Perspective Some of the most troubling interviews around the post repair inspection process came from the shop owners themselves. “They felt their duty was to control repair expenses and … deliver the car out as soon as possible,” she said. While they did acknowledge a safe repair was important, they felt their insurance partners put more importance on the claims expense then the physical repair of the vehicle. Repairers and insurers can be more concerned about customer satisfaction than customer service, she said. Using her eight-year-old son as a metaphor, Felder described the difference between the two. “If I let my child eat only what he wanted to eat, his satisfaction rate would be high,” she said. “But as a parent, I have to make sure he eats nutritionally.” Even if that meant he felt less satisfied in her parenting job, she said. “But I owe him what is best, not what leads to his greatest satisfaction,” she said. The study caused some important reflection for Felder. As a former DRP manager, she wondered if during her career she had helped to create these issues with performance equaling speed and cost vs. quality. Felder also met with 15 techni-
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cians at various repair facilities to discuss the pros and cons of post repair inspections, she said, and to gain their input on the general repair process. Again, she said, she found speed was a concern. “The faster the car went, the happier their boss was going to be and therefore, the happier they were going to be as well,” she said. Many of the technicians she spoke with felt they were, at the very least, performing at the same level as their counterparts in the industry. One troubling issue was technicians felt there were different levels of repair quality based on the insurer handling. They felt some insurers allow the cars to be repaired properly while others they said they “know” they will be asked to perform repairs that do not follow common repair standards. As a repair industry, regardless of the insurer, each vehicle should be held to the same standard of repair quality. Insurer Perspective Felder spoke with a variety of adjusters and DRP managers about post inspection repairs to find out their opinions
on the topic. She discovered their concerns greatly resided in fulfilling their duty to find a reputable shop to repair the vehicle, pay the cost and keep things more affordable for the policyholder, she said. The inspectors told Felder that after writing or receiving an estimate, inspectors focused on ensuring the car was repaired as quickly as possible and in a cost-effective manner. They also detailed the shop’s responsibility on topics such as life-time warranties and repair issues. While many openly acknowledge repair quality issues are found, they did not feel it was their obligation to manage those issues due to the shops contractual warranty, what Felder referred to as the “warranty myth.” While shops do supply life-time warranties on the repairs, those warranties are not insulators to liability suits and duties of the insurer to maintain the repair network. In many cases when insurers were aware of gross repair negligence claims, those shops were not removed from the DRP program. In other words, customers were
www.autobodynews.com | SEPTEMBER 2016 AUTOBODY NEWS 31
still being directed to the shops with no action plan around improvement or implementation of quality-control procedures. Felder stressed the importance of shops and insurance companies working together as partners in the industry. The mutual customer demands a cost-effective, timely but above all a safe repair. By aligning those values, DRP still stands as the best model for handling today’s volume of claims, she said.
Overall Findings “Customers were happy with the way they were treated, how they were kept informed, shuttle service, etc,” she said, “But the customer didn’t know what they didn’t know.” The opportunity to educate shops about proper repairs has been at the forefront of Felder’s mind for the the past five years, she said. Felder has been producing videos in various series, including the popular “Repair University,” which highlights repair procedures and how they can go very wrong, she said. “Maybe I need to talk a little more about what is right and showing what a good repair looks like instead of the bad.”
She suggested that customer service information and key performance indicators will always have a place in the repair process, but that shops and insurers must evolve beyond relying on these numbers. “We have this CSI tool that does a lot to help us measure how our customers are going to be treated but we don’t have a lot of tools out there that measure how the quality of the repair will be when it’s over,” she said. After her initial research, Felder said she found that there didn’t seem to be a plan in place for repairers or insurers on handling post-repair inspections or implementing quality control measures. “No matter what side of the fence you are on, we don’t have a standard response for handling them,” she said. It is an opportunity to raise the level of everyone involved so that they know what they are looking for, she said. “If we’re going to protect the consumer and if our end game is truly a properly repaired safe vehicle, are we putting the right controls in place to manage that repairer?” she asked of stakeholders. Felder also stressed the importance of sharing information and di-
32 SEPTEMBER 2016 AUTOBODY NEWS | www.autobodynews.com
Three Types of Post Repair Inspections:
Customer Complaint Driven Inspection—when a customer is unhappy with the repair or notices something isn’t working properly with their car and seeks a third-party to evaluate. Many times they first seek a resolution through the company they dealt with during the claim or the repairer who fixed their car, and then go to a third-party if they aren’t satisfied. Insurer Pre-Delivery Inspections— this is when an insurance company inspects the vehicle on behalf of the customer to ensure the accuracy of the repair and customer satisfaction. Internal Quality Control Process Repairer—many shops across the country have PRI processes set up to inspect vehicles before they are delivered. Kristen Felder grew up working in her family’s body shop and started her career as a technician. She also worked in the insurance industry. After being employed by various public relations and crisis communications companies for several years, Felder launched Engage Target Media in 2013. Her goal is to create affordable, custom solutions to meet a business’s objectives through customer engagement and marketing. aloging about these situations to continually make the industry better for everyone. “We are all very passionate about what we do, no matter what side of
this that you are on,” she said. “We’re also passionate about the consumer as well. If we can raise our level of understanding, we can definitely improve safety.”
UT Family Whose 3-Year-Old Daughter has Cancer Surprised with Refurbished Car by Ashley Stilson, Deseret News
The only thing worse than having cancer is having an untreatable cancer. Ruby Thackeray, who is just 3 years old, has suffered from health problems her entire life. She was born with a nonmalignant mass on the back of her neck that was later removed by surgery. But in March, doctors found over 40 tumors in her lungs. She was diagnosed with stage 4 melanoma cancer. In an effort to treat the cancer, her family frequently traveled from their
Ali and Mark Thackeray and their daughter, Ruby, 3, react as they are presented with a free car by Don Adams, CEO and president of Bear River Mutual, right, and Brian Martin of KSL Newsradio, left, at Martins Collision Repair in Orem on Wednesday, July 20, 2016
home in Sandy to the Stanford Medical Center in California. They were often worried about car troubles, the mother said. But on July 20, the family received
a gift from the community that will make their traveling a little easier. Martins Collision Repair, Bear River Mutual Insurance, the Tyler Robinson Foundation and other local compa-
regional manager at Martin’s Collision Repair. “They just have to drive out.” The car had been totaled by another owner who couldn’t afford to fix it. Bear River Mutual Insurance bought the car and turned it over to Martins Collision Repair. “We want to help make a difference,” said Sergio Martins, chief financial officer at the auto body shop. “Even though we can’t give a car to everyone that needs one, we can at least give it to one family.”
Ruby Thackeray, 3, holds the keys to a car donated to her and her family at Martins Collision Repair in Orem on Wednesday, July 20, 2016
nies teamed up to surprise the family with a refurbished car, a 2009 Hyundai Sonata. “I know there are other people who could use a car more than us,” said Ruby’s mother, Ali Thackery. “But it’s more the effort and the time and the love that is what the car represents that we so appreciate.” All the paperwork and insurance processing was completed before the family arrived at the auto body shop Wednesday. “All they have to do is turn the key and drive,” said Thiago Martins,
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Ali and Mark Thackeray and their daughter, Ruby, 3, react as they are presented with an envelope containing a cash donation, along with a free car, at Martins Collision Repair in Orem on Wednesday, July 20, 2016
An independent agent from Bear River Mutual Insurance recommended the family receive the car after learning about them through the Tyler Robinson Foundation.
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The company wanted the family to be surprised when they were presented with the car, so the family was told they were “finalists” in a contest. The surprise was revealed when the family came into the auto body shop Wednesday. “It’s the knowledge that people are there for you,” said Ruby’s father, Mark Thackeray. “That’s more strengthening than anything we could ever receive.” In June, the parents were told that Ruby’s treatment with immunotherapy wasn’t working, so they won’t have to continue to drive to California. Ali Thackeray said the doctors told her they might find something to prolong Ruby’s life, but they don’t think they’ll find a cure. For now, the mother said their family enjoys the time they have to be together, including going on family trips and swimming together with Ruby and their two other daughters. The family recently returned from a Make-A-Wish trip to Florida. “We’re just enjoying our time because we don’t know how long it will be,” Ali Thackeray said. The family has a Go Fund Me account set up for Ruby’s treatments. Link: https://www.gofundme.com/rallyruby We would like to thank Deseret News for reprint permission.
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Mike’s Auto Body Celebrates Expansion and Gives Away 60th Vehicle by Ed Attanasio
Mike’s Auto Body recently completed an expansion of its Napa location and on August 9th, the company held a ribbon-cutting ceremony and a vehicle presentation as part of their Benevolence program. The ribbon-cutting was followed by a vehicle presentation to war veteran Cassidy Nolan, a 26-year-old Napa Valley Community College (NVC) student, who was recently honored in Sa-
The ribbon-cutting ceremony celebrated the expansion of the Napa store. From left to right: California Assemblyman Bill Dodd, Napa Mayor Jill Techel and Mike Rose, the owner of Mike’s Auto Body
cramento as the 2016 Veteran of the Year for the 4th Assembly District. This vehicle was provided by Hertz Rent A Car, which marks their third year of involvement in the program. This was the 60th vehicle that Mike’s Auto Body has given away as part of its 16-year-old Benevolence Program. Nolan was sponsored to receive a completely refurbished 2015 Chrysler 200 by the Pathway Home in Napa that provides veterans with educational, professional and clinical support designed to enhance their lives following military service. Eight technicians at Mike’s Auto Body also donated all of their time to refurbish the vehicle, under the direction of Brad Woodland, who manages the Napa location. Nolan and his wife Jillian and their two daughters are still processing the magnitude of the afternoon’s events, he said. “This is a phenomenal gift and we are extremely grateful. It will enable us to continue performing our service to veterans here in Napa through my involvement in the Veteran’s Club at NVC, where we have approximately 200 veterans enrolled there. We love this vehicle and we are hoping one day that our daughters can drive it to and from school, many years from now.” In addition to the refurbished vehicle, the Nolan family also received one
year of insurance paid for by Mike’s Auto Body and provided by Napa State Farm Agent Melinda Adams. In addition, Mike’s Auto Body also donated a trunk load of gifts for the Nolan family. Sal Contreras at Mike’s Auto Body has been involved in the company’s Benevolence Program since its inception, but he always gets excited when he sees each recipient’s eyes as they see their car for the very first time, he explained. “It is very satisfying, that’s for sure,” Contreras said. “We have been doing this for a long time, with exactly 60 cars given away now. Mike Rose and his family made a commitment to helping the community in every area where we do business many years ago and the Benevolence Program has become the cornerstone of all our charitable efforts here at Mike’s Auto Body.” A Color Guard from American Legion Post 113-Napa led by Greg Anderson from the Sons of the American Legion, Squad 113 began the festivities. The Pink Heals organization was also in attendance with their allpink fire engine. Several local dignitaries were also on hand, including Napa Mayor Jill Techel; California Assemblyman Bill Dodd; Lorena Barrera representing Congressman Mike Thomp-
added 1,950 square feet of new offices including a new lobby and onsite parking. Owner Mike Rose is pleased about the expansion to his location, which opened three years ago. “We’re excited about the new expansion and how it’s going to help our
Fixing cars to their pre-accident condition since 1972, Mike Rose and his family has built Mike’s Auto Body into a 15-shop organization known for its honesty and integrity with an emphasis on exemplary customer service. With two locations in Concord and
Veteran Cassidy Nolan and his family received a 2015 Chrysler 200 when Mike’s Auto Body celebrated its recent expansion at its Napa location on August 9th after a ribbon-cutting ceremony
operations to become even more efficient,” he said. “I also believe the new structure will enhance the neighborhood. It’s going to be nice and we’re delighted to be able to provide jobs that help the local economy and the community.”
Walnut Creek and one in Lafayette, Pittsburg, Antioch, Brentwood, Richmond, Fairfield Napa, San Ramon, Fremont and Vallejo, Mike’s Auto Body is well-known for being an outstanding business partner in every city where it serves the public.
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The Nolan family with the Rose family, Ragen Rose (far left) and Mike Rose (far right) as the company celebrated its expansion and give its 60th vehicle away on Aug. 9th
son who gave Mike Rose a Special Certificate of Congressional Recognition; Kate Berquist, a board of director’s member from the Pathway Home; Richard Chan for Hertz Rent A Car and distinguished members of the Napa Chamber of Commerce and Napa Rotary, as well as local vendors that donated parts and mechanical services for the car giveaway. The expansion of this facility located on Vallejo Street in Napa
34 SEPTEMBER 2016 AUTOBODY NEWS | www.autobodynews.com
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Ed Attanasio is an automotive journalist based in San Francisco, California. He can be reached at era39@aol.com.
California Autobody Association Celebrates its 50th Anniversary with Ed Attanasio
If you’ve had the same job for 50 years, or have been married for 50 years, you know it’s not easy to stay on top of your game for five decades. That’s why it is both amazing and satisfying for the California Autobody Association (CAA) to be celebrating 50 years as a state auto body association this year. With 1,000 members and 12 chapters nationwide, the CAA is the oldest collision-only organization of its type west of the Mississippi. Nearly a half century ago, the CAA was established when two local associations in southern California were merged. The Glendale chapter, which began in 1963, and the Long Beach chapter, which began in 1965, joined forces and became the CAA. The CAA has had a rich history of accomplishments over the years, and some of the most notable ones are listed here: ▪ The CAA was there when the Bureau of Automotive Repairs (BAR) was started in 1972 and was very involved in the early years to help and shape its direction. ▪ The California Motorists Bill of Rights was written by the CAA in 1978 and became a model for other states. ▪ I-CAR was formed in 1979, and the CAA was there representing California. ▪ In 1984, CIC was formed and CAA President Al Estorga (1983) was the first chairman. Jack Caldwell (1984) and Darrell Mallott (1985), both past presidents of the CAA, also chaired CIC. ▪ In 1987 and 1998, CAA’s input to the South Coast Air Quality Management District on Rule 1151 made an easier transition for shops on the VOC rule change. ▪ The CAA has also sponsored numerous legislation that has been instrumental in shaping the collision repair industry over the last 50 years. Most recently, they played a vital role in the passing SB 551, SB 1988, and SB 1146, all of which have helped the collision industry in one way or another. David McClune has been the organization’s executive director since 2000, so he has seen the CAA grow and change considerably as the industry has evolved. “Yes, the collision repair industry in California has indeed changed
in a big way, but our role has pretty much stayed the same. Since I began here, we have seen I-CAR evolve to become a stronger entity and a larger force in the industry. We have seen the advent of all the new technology and as a result, the industry is more sophisticated than ever. We still have a lot of challenges and I’m sure there will be more in the future, but we’re always striving to make the industry better and enabling our members to succeed in this everchanging business.” Several notable CAA leaders were willing to offer comments about the CAA, its role in the industry and its 50 years in existence. “I owe a great deal of my knowledge and success to the CAA and its members,” past CAA president Ron Guilliams said. “The information, support and networking with shop owners have been invaluable to me. I don’t know of any other organization in the country that has a richer heritage and works harder on behalf of the collision repair industry. The CAA has continually developed a strong voice at the Capitol with our motto of Honesty, Integrity, and Craftsmanship.” “After looking at one of the CAA’s “Voice” newsletters, I joined the CAA in Orange County,” Jack Caldwell, CAA past president in 1984 said. “I could see that the networking and the education at meetings was going to be a big benefit. Plus, just learning from other members is a huge value as a CAA member—50 years ago and more today.” “I was invited to a local chapter meeting by an outside vendor in the late 80s, and I was hooked,” current president Ted Stein explained. “The fraternal connection with other shop owners and managers through the CAA had significant meaning to me. Whether I was working through an issue or able to help someone else with a challenge, the answer was always there. The feeling I had the first time ‘working’ the halls of the capitol building in Sacramento... I can’t even put into words the level of excitement as we were counting the votes. “The friendships I have made are priceless. People I would have never had the chance to meet—Steve Sturken, Dave Mello, Don Feeley, Dave McNicol, Mike Passof, Ron Guilliams, Mr. Caldwell, Dave McClune, Jack Molo-
36 SEPTEMBER 2016 AUTOBODY NEWS | www.autobodynews.com
danof, and many more—are because of my involvement. I have been honored to be the state president twice, and I am humbled to be representing this amazing association during our 50th anniversary… 50 years strong!!” Some of CAA’s past presidents include some of the strongest contributors to the success of this industry. In addition to those already mentioned, a few more include the first CAA President, Chuck MacDonald (1967), George Bistagne (1970), John Loftus (1976), Gordan Holcomb (1977 & 79), Maureen Holmes (1982)(the first female president), Finis Fortney (1987), Joe Dahlgren (1988), Rob Rebensal (1989), Chuck Bistagne (1990), Rick Reiss (1992), Bill Rupp (1993), Ed Van Klaveren (1994), Russ Scamara (1995 & 96), Mark Ferrari (1997), Joe Boivin (1998), Rick Johnson (1999), Don Feeley (2000), Warwick Bryan (2001), Yumi Vaught (2002), Peter Hurwicz (2003), Kelly McCarty (2004), Steve Sturken
(2005), Ron Guilliams (2006), Dave Mello (2007), Ted Stein (2008), Gigi Walker (2010), Chuck Reyes (2011), Dave Picton (2012), Ben Mendoza Jr. (2013), Mike Passof (2014) and Don Feeley Jr. (2015) just to mention a few. The complete list of presidents can be viewed on the CAA website. What will the CAA do in the next 50 years, we asked David McClune? “Who knows; with autonomous cars and fewer accidents, what will this industry be like in 2066? For the immediate future, we will continue to do what we’ve been doing—pursuing new members, strengthening our chapters, protecting the rights of our members in Sacramento and hopefully making their lives a little easier overall.” The CAA will be officially recognizing the 50th Anniversary throughout this year and in 2017 with a special event to celebrate the milestone during their first quarter board meeting, with a date and location to be determined.
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Georgia Collision Industry Association Upcoming Events
The GCIA (Georgia Collision Industry Association) has several upco ming events, beginning in September with the monthly meeting. September GCIA Meeting, Thursday, Sept 22nd Presentation: Getting Paid for Investing in Facility, Equipment and Training. Presented by Tim Ronak, Senior Services Consultant Services Group with AkzoNobel Automotive and Aerospace Coatings NA. Presentation Synopsis: Repairers are facing significant additional tooling and training to repair modern vehicle construction materials and technology. This session will look at the shrinking Labor GP% due to additional costs of investment in equipment, facility and training. Strategies will be ex-plored to understand the mechanisms at your disposal to offset these rising
38 SEPTEMBER 2016 AUTOBODY NEWS | www.autobodynews.com
business costs to justify a return on that capital expenditure. The meeting location is Wyndham Atlanta Galleria Hotel located at 6345 Powers Ferry Rd. NW, Atlanta, GA 30339. GCIA meetings begin around 6:30 pm with a catered dinner and refreshments prior to the meeting. They usually conclude around 9 pm. GCIA is always seeking sponsors to help support meeting costs. If interested, contact executive director Howard Batchelor at Howard@GCIA .org or call at (770) 3679816. GCIA 20th Annual Invitational Golf Tournament. Benefiting Collision Industry Training in Georgia, this event will be held Wednesday, October 5 from 9:00 am - 5:00 pm. According to GCIA, this will be a day of great golf, fun, and friendship
at Bear’s Best in Suwanee, Georgia. A playing fee of $100 per person includes a light breakfast, a box lunch, appetizers for the door prize and trophy presentation, an unlimited supply of drinks and snacks, Hole in One Car and chances at over $1000 worth of door prizes. Don’t miss this opportunity to play in GCIA’s signature golf event.
The schedule is as follows: 9:00-10:00 Registration 12:00 Lunch 10:00 Tee off-Start If you have questions, please contact Howard Batchelor, tournament coordinator at (770) 367-9816. High School & College Career Fair. Seeking Sponsors: The Collision Repair Education Foundation and the Atlanta I-CAR Committee will be hosting a collision career fair on Thursday, October 20th that will be attended by greater Atlanta area high school and college collision students. Contact GCIA if your business is interested in participating in this event and meeting the attending collision students. Please share this information with your industry associates and friends to support the future of our industry.
1Collision Network Acquires DRSN
The 1Collision Network has acquired the Direct Repair Shop Network (DRSN), a California-based network of collision repair shops. “As I personally transition into a new segment within the collision repair industry, I searched for a collision repair group that would be a viable option for the DRSN shops, and 1Collision was the best fit,” said John Torchia, founder of DRSN. 1Collision Network president Jim Keller stated, “Having John Torchia recommend his DRSN shops to affiliate with 1Collision validates our business model and is the logical next step for them to prepare for their successful future in the ever-changing collision repair industry.” According to the company, DRSN members have been informed of the acquisition and have been invited to apply for affiliation with the 1Collision Network. For further information, visit http://www.1collisionnetwork.com/.
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Overall Parts Solutions (OPS) Partners With Southeast Toyota Distributors To Deploy Next Generation Parts Procurement System Overall Parts Solutions(OPS), a provider of parts procurement management systems to the auto collision industry, has announced a partnership with Southeast Toyota Distributors, LLC(SET) to provide its proprietary suite of technology tools for the
area’s franchise dealerships and body shop customers. Branded PartsEdge 2.0 by SET, it is expected to be operational by early September 2016 in five states serviced by SET: Alabama, Florida, Georgia, North Carolina and South Carolina. Toyota Motor Sales and Gulf States Toyota already use the OPS software toolkit as one of their parts management platforms. The latest partnership in Toyota’s remaining region will create a seamless, nationwide technology platform across the
entire Toyota automotive network in the U.S. to facilitate collision repair through an integrated, highly agile replenishment system for delivering genuine Toyota parts. The OPS technology suite of features for SET includes OPSTrax, DeliveryTrax, TraxPod, TraxDrive and ValuTrax, which offers a fully integrated, real time workflow that allows shops to quickly conquest parts to their dealer online. All are designed to facilitate ordering, inventory, tracking, notification and delivery of parts through a centralized electronic interface. According to the company, the suite is a “one stop” solution to provide competitive advantage and profitability to dealership parts departments and collision centers. “Deploying the unique OPS Software to our Southeast Toyota Dealers adds a progressive tool kit that enhances the service provided to our customers and strengthens the Toyota brand,” said Ray Natour, VP SET Fixed Operations. “It will also generate efficiencies for our dealers that will lead to faster, more economical repairs.”
“We are pleased to extend our highly innovative software solution to the Southeast Toyota’s Dealers and are confident that its deployment will have a significant positive impact on the brand’s business, reputation and consumer loyalty,” added Nick Bossinakis, CEO and co-founder of OPS. “The adoption of the OPS supply chain technology suite by Southeast Toyota signals the significant return on investment in the broad Toyota landscape where it’s been creating supply chain efficiencies for over the last few years,” said Sib Bahjat, OPS COO and co-founder. “The SET software system application and resulting parts network should be operational by September 1, 2016.”
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www.autobodynews.com | SEPTEMBER 2016 AUTOBODY NEWS 39
PPG Shines at the Goodguys Nationals PPG Industries took a starring role at the 19th annual Goodguys PPG Nationals held July 8–10 at the Ohio Expo Center in Columbus. The annual PPG Dream Car award winners were named and a PPGpainted car took Street Rod of the Year honors. In addition, PPG’s DITZLER® DSC5250 Sa-tin Clear Kit won the inaugural Best New Product award in the Paint & Car Care Products category. The PPG Dream Car awards are given to the two cars or trucks that best exemplify the outstanding use of color, design, gloss and execution in a paint job. According to PPG, the accolade is highly prized, and custom
Dream Car winner 1929 Ford Model A
custom blue can-dy tints. S & M Auto Body painted the car, and Jerome Borris did the complex art work and graphics. Pienta also did most of the work on his Olds 442 in his garage workshop. He gave the coupe a complete frameoff restoration to 1971 specs. The car features a rare and powerful W-30 engine/drivetrain option, making it a genuine example of a ‘70s-era muscle car. To ensure the car’s authenticity, Pienta made sure to match the car’s original color—Matador Red. He painted the 442 himself in a homemade spray booth using PPG’s Deltron brand DPLF Epoxy Primer, DPS 3055 V-PRIME® Acrylic Urethane Primer Surfacer, DAS 3025 VSEAL® Acrylic Urethane Sealer, red DCC Concept SingleStage and DCU 2021 Urethane Clear. The Street Rod of the Year award went to a 1939 Oldsmobile, “Olds Cool,” painted by Charley Hutton and owned by Billy and Debbie Thomas of Corpus Christie, Texas. The Street Rod competition is open to all cars through the 1949 model year. Hutton gave Olds Cool a standout finish. To give the car the exact appearance he wanted, Hutton used an array of PPG products including Vibrance Collection VP2050 High Build Primer, ENVIROBASE® High Performance wa- terborne basecoat and ECS Sealer, GLO- BAL REFINISH SYSTEM™ D8152 Performance + Glamour Clear-coat and a special cus-
car painters and builders work hard to stand out from the crowd. This year, two exceptional cars earned that distinction: a 1929 Ford Model A owned by Dale Spangenberg III of Willoughby, Ohio, and a 1971 Oldsmobile 442 convertible owned by Ed Pienta of Wilkes-Barre, Pennsylvania. Spangenberg turned his Model A into a classic street rod: chopped, channeled and powered by a potent Pontiac 389 engine. He did most of the work himself, along with Bill Evans and John Labbato through Spangenberg’s company, E & J Pre-cision Fabrication. The car features an exotic Dream Car winner 1971 Oldsmobile 442 multi-toned blue finish. The tom mix of tints and toners to achieve look was a-chieved using several PPG DELTRON® products including K38 the unique “Kona Brown” finish. High Build Primer Surfacer, DBC Winning the Best New Product 2000 Basecoat, DMD1696 Coarse Sil- award with the Vibrance Collection ver Dollar Aluminum and DMD650 DSC5250 Satin Clear Kit was also a Sparkle Aluminum Toners, and DCU- notable achievement for the Automo2021 Urethane Clear along with sev- tive Refinish business unit. The kit eral VIBRANCE COLLECTION® features a quart of VC5250 Ditzler
40 SEPTEMBER 2016 AUTOBODY NEWS | www.autobodynews.com
Satin Clear and a half pint of VH7250 Ditzler Satin Clear Hardener. Using advanced PPG technology, the lowgloss custom clear delivers a smooth and uniform satin finish with superior mar resistance. It can be used on ac-
Street Rod of the Year 1939 Oldsmobile
cent stripes, hoods or the entire vehicle and gives custom car builders more choices and possibilities in their designs and paint schemes. In addition, DSC5250 Satin Clear is fully compatible with PPG’s Vibrance Collection brand paint system and is compliant in all North American regions.
Goodguys is one of the world’s largest rod and custom associations, with more than 70,000 active members. The three-day PPG-Goodguys event displayed more than 6,000 custom cars and trucks and attracted more
than 75,000 auto enthusiasts. The organization produces automotive events across the country, including the national show in Columbus, Ohio. PPG is the official paint supplier to the Goodguys Rod & Custom Association. To learn more about PPG products, visit www.ppgrefinish.com.
www.autobodynews.com | SEPTEMBER 2016 AUTOBODY NEWS 41
H OND A C AL I FO RN I A
AutoNation Honda Roseville Ros ev ille
800-262-3201 916-783-5628 Dept. Hours: M-F 7:30-6; Sat 8-5:30 autonationhondaparts@hotmail.com
AutoNation Honda Cost a Mes a
866-411-4759 714-434-5270 Dept. Hours: M-F 7-7; Sat 8-5 kleines@autonation.com
Avery Greene Honda Vallejo
800-834-8886 707-551-3202 Dept. Hours: M-F 7:30-6; Sat 7:30-5 parts@averygreenemotors.com
Barber Honda Bakers field
661-396-4235 Dept. Hours: M-F 8-5:30 bestchoice@barberhonda.com
First Honda Simi Valley
888-523-0698 805-584-6646 Dept. Hours: M-F 7-6; Sat 7:30-5 hondaparts@firstautogroup.com
AC U RA C AL I FO RN I A
Acura of Fremont Fremon t
888-435-0504 510-431-2560 Dept. Hours: M-F 8-6; Sat 8-5 mike.ohare@acuraoffremont.com
Acura of Pleasanton Pleas ant on
888-985-6342 925-251-7126 Dept. Hours: M-F 7:30-6; Sat 8-6 mitch.cash@hendrickauto.com
42 SEPTEMBER 2016 AUTOBODY NEWS | www.autobodynews.com
Please contact these dealers for your Honda or Acura Genuine parts needs. C AL IFOR N I A
CAL IFO RNIA
C ALIF OR N IA
C ALIFORN I A
Galpin Honda
Kolbe Honda
San Francisco Honda
University Honda
Mi ss ion H i lls
R e se d a
S an F ra nc i sc o
Davis
800-GO GALPIN 818-778-2005
800-735-1424 818-609-7441
415-913-5125
800-585-8648 530-758-8770
Dept. Hours: M-F 7-6; Sat 8-5 blemen@galpin.com
Dept. Hours: M-F 7:30-6; Sat 7:30-5 carparts@kolbehonda.com
Honda Cars of Corona
Larry Hopkins Honda
Co r on a
S u nn yva l e
310-371-8320
800-557-3652 951-734-9045
408-720-0221 408-736-2608
Dept. Hours: M-F 7-6:30; Sat 7-5 mluna@scottrobinson.com
Dept. Hours: M-Sat 7-5 terry.love@pscauto.com
Dept. Hours: M-Sat 8-5 parts1@hopkinsdirect.com
Selma Honda
Honda of Hollywood
Metro Honda
Ho lly wo o d
M o n tc l ai r
800-371-3719 323-466-3205 Dept. Hours: M-F 7:30-6; Sat 8-5 parts@hondaofhollywood.com
Dept. Hours: M-F 8-5 partsws@sfhonda.com
Dept. Hours: M-Sat 8-6; Sun 8-5 dfortier@uhdavis.com
Scott Robinson Honda To r ra nc e
S el ma
Honda of Oakland Oa k la nd
510-547-8047 Dept. Hours: M-F 7-8; Sat 7-6
Honda of Pasadena
Dept. Hours: M-F 7:30-5:30; Sat 8-5 fsanchez@findlayauto.com
800-446-5697 909-625-8960
Dept. Hours: M-F 7-6; Sat 7:30-4:30 hondapartsmgr@selmaautomall.com
888-234-4498 702-568-3531
Dept. Hours: M-F 7:30-5:30; Sat 7:30-4 wholesaleparts@metrohonda.com
Sierra Honda
Dept. Hours: M-F 7-6; Sat 8-5 fhhparts@findlayauto.com
Ocean Honda S a nt a C ru z
831-464-1800
M on r ovi a
Hen ders on
800-322-8540 626-932-5614 Dept. Hours: M-F 7-6; Sat 8-4 parts@sierracars.com
Dept. Hours: M-F 7-6; Sat 8-4:30 mickw@oceanhondasantacruz.com
South Bay Honda Robertson Honda
M il pi ta s
N o rt h H o l ly wo o d
Dept. Hours: M-F 8-6; Sat 8-4
800-508-3894 818-301-3511
877-475-1142 408-324-7460
Dept. Hours: M-F 7-6; Sat 8-5
CAL IFO RNIA
Dept. Hours: M-F 7:30-5 parts@southbayhonda.com
C ALIF OR N IA
Acura of Riverside
Cerritos Acura
R iv er s id e
C e rr i t os
M on tc la i r
888-701-0725 951-688-1500
855-895-2678 562-207-0554
800-446-5697 909-625-8960
Dept. Hours: M-F 7-8; Sat 7-5 Ricardo.pena@hendrickauto.com Mark.reed@hendrickauto.com Jason.torres@hendrickauto.com
Dept. Hours: M-F 7-7; Sat 7-6 srandall@browningautogroup.com
Dept. Hours: M-F 7:30-5:30 wholesaleparts@metrohonda.com
Marin Acura C o rt e M ad e ra
AutoNation Acura of South Bay
800-77-Acura 415-927-5350
To r ra n c e
Dept. Hours: M-F 8-5:30; Sat 8-4 parts@marinacura.com
Dept. Hours: M-F 7-6; Sat 8-5 iwashitas@autonation.com
Las Veg as
702-982-4260
Findlay Honda Henderson
800-433-0676 626-683-5880
310-784-8680
Findlay Honda
800-717-3562 559-891-5111
P as ad e n a
C AL IFOR N I A
N EVAD A
Metro Acura
N EVAD A
Findlay Acura He nde r s on
877-770-5873 702-982-4160 Dept. Hours: M-F 7-6; Sat 8-4 jmoore@findlayauto.com
www.autobodynews.com | SEPTEMBER 2016 AUTOBODY NEWS 43
OnSource Launches InstantInspection.com by Deana Cacus, Online Editor
OnSource, an information services company, has recently launched their InstantInspection app. The company’s mobile website, InstantInspection.com, allows property and casualty companies to conduct remote inspections by connecting their desktop to a smartphone camera. This enables the user to instantly share hi-definition pictures and videos required for insurance claims or underwriting with customers, partners, and field staff. InstantInspection creates a connection with the customer in real time, meaning that the inspector can take a picture that is instantly viewable on the customer’s desktop. This way, customer and inspector can discuss what they are seeing and collaborate on the inspection while it is occurring. The company aims to cater to customers of all generations by offering a variety of service options.
“Customers really expect a more technology-driven pro-cess,” said Tim Schneider, founder and CEO of OnSource. “The millennial generation, and even previous generations, want service and they want it now, and in a way that they can consume easily. So we’ve found that is the number one
value we can bring to the table: giving customers more convenient choices in how they get these inspections completed,” Schneider said. In order to serve customers who choose not to conduct the inspections themselves, OnSource offers field inspections through their network of more than 15,000 photo field inspec-
New York Governor Signs Consumer Disclosure Bill
The New York Auto Collision Technisaid, “This bill, now law, goes a long cians Association (NYSACTA) has way to protect and inform consumers. announced that Governor Andrew They need to know they have the right Cuomo has signed A7738 into law. to take their vehicles to the shop of The bill supports and reinforces NYS THEIR choice. Some tactics being Ins Regulation 2610. used by some insurers direct conInsurance company influence of sumers to drive-in network locations, network or program-preferred shops has which may indeed be body shops, some consumers confused as where consumers may get to their rights following an acthe impression they are recident, especially when they quired to have the vehicle refind themselves directed to paired at that shop. take a vehicle to a drive-in fa“Insurers will be required to cility that is housed in a repair inform consumers in writing shop. This bill requires insurthey have the ultimate choice. ers to notify consumers—in Regulation currently provides Andrew Cuomo writing on the appraisal—that that even the inspection is ‘at it is up to the consumer to decide which the convenience of the consumer,’ shop repairs their vehicle. meaning they can meet the appraiser at In response, executive director the shop or location of their choice as Ed Kizenberger said, “The passage to avoid further pressure,” Orso said. of this bill is the culmination of 4 A7738 Was sponsored by Syracuse years of conversations and meetings Assemblyman (D) William Magnarelli with the NYS Assembly and Senate and Syracuse area Senator (R) John members to garner support and unDeFrancisco. derstanding of the issues facing conTo read the bill in its entirety, visit sumers when filing and processing a https://www.nysenate.gov/legislation claim with their insurance company /bills/2015/a7738/amendment/original. for property damage to their vehicle.” www.autobodynews.com NYSACTA president Mike Orso
44 SEPTEMBER 2016 AUTOBODY NEWS | www.autobodynews.com
tors.
“There are still a lot of people out there who don’t want to self-serve; who aren’t part of that tech-savvy generation,” Schneider observed. “And for those people, we’ve got a nationwide network that will go out and capture the photos on the insurance company’s behalf.” According to the company, body shops may find InstantInspection particularly useful in instances where insurance representatives that have already completed an inspection request a supplement or need to conduct a re-inspection. Rather than waiting for an appraiser to arrive, the body shop can complete the inspection via smartphone and submit the information to the insurance company immediately. InstantInspection enables body shops to document this process by recording photo inspections and chat sessions. In addition to their auto inspection software, OnSource also offers apps for property and flood inspection. For more information, visit https: //www.onsourceonline.com/.
3rd YANG AAPEX Program
The Young Auto Care Network Group (YANG) of the Auto Care Association is hosting the third annual YANG@AAPEX Program during the Automotive Aftermarket Products Expo (AAPEX) on Wednesday, November 2 in Las Vegas, NV. Attendance is free and open to all professionals in the auto care industry under the age of 40. The program will include the YANG Town Hall, featuring “Your Career—Take Control, Move on Up Now” presented by professional coach Dana Manciagli from 3:45 p.m. - 4:45 p.m. at The Venetian Hotel, Marco Polo Room 706. Directly following, attendees are invited to attend the YANG-sponsored networking happy hour from 5 p.m. - 6:30 p.m. at LAVO in The Palazzo. Professional headshots free of charge are available to attendees on Wednesday, Nov. 2 from 10:30 a.m. - 3:30 p.m. in the Auto Care Association Member Center, Rooms 201203 in the Sands Expo Center. Membership is free and open to ACA members and non-members. For more information, visit www.auto care.org/yang or contact Courtney Hammer at 240-333-1067 or courtney.hammer@autocare.org.
www.autobodynews.com | SEPTEMBER 2016 AUTOBODY NEWS 45
Tips for Busy Body Shops
Stacey Phillips is the assistant editor at Autobody News magazine. She has more than 20 years of experience writing for a variety of publications. She can be reached at sphillips.autobodynews@gmail.com.
How to Choose a DRP Partner and Maintain a Successful Working Relationship with Stacey Phillips
Are you currently part of a DRP or conespecially the DRP page. It is also sidering participating in one? During helpful to research if they are a mutual the NACE CARS Expo & Conference, or stock company and whether they Mike Cassata talked to attendees are rated by BBB, A.M. Best or about how to get the most out of a DRP Ward’s 50. Another tip—always use relationship. the carriers’ program name, rather Cassata is the owner of Hammer than referring to them as a DRP. AtInsights, a company that specializes in tend industry and association events to consulting services for collision repair network and find out about DRP profacilities, independent appraisers, in- grams. Many DRP managers come to surance carriers and allied businesses. these events and are there to answer Based on his experience in the in- your questions. dustry and as a prior DRP manager, Cassata shared information during his 2) Ensure your shop is ready—what presentation about what he has seen DRP partners are looking for that has and hasn’t worked over the Some DRP carriers have a long list of years. requirements, while others do He stressed the impornot. Cassata said that better tance of choosing the right carriers want to partner with partner, depending on what shops that utilize good equipthe insurance carrier is lookment and embrace training so ing for as well as what is best a well-equipped shop should for your body shop. “Consider be staffed with trained, certiMike Cassata, all of your options—not every fied technicians. Some of the owner of carrier is a good fit for your technical training and certifiHammer Insights business,” said Cassata. cations a shop can consider include I-CAR gold status, OEM colHere are some of his recommendations: lision certifications, welding, and environmental and safety training. “Update your equipment because it is necessary 1) Research carriers carefully Do your homework! Learn as much as to provide a quality repair, not because possible about the carriers you are it is required by a DRP program,” said considering and review their website, Cassata. Continued from Page 22
CDI’s Dave Jones
explained. “So what we’re seeing in the market is that consumers whose vehicles are damaged are sometimes confused about or uncertain or even sometimes deprived of their right to select a repair facility. “We’ve received information that insurers are making statements to claimants regarding these rights that sometimes are not accurate,” Jones continued. “Our proposed regulations will define what is steering during the claims settlement process and what is false, deceptive or misleading information to the claimant. So we’re trying to provide greater certainty and clarity for what can be said and what cannot be said. “Another issue with alleged steering is that some claimants have been
forced to travel an unreasonable distance or wait an unreasonable period of time to obtain an inspection of their damaged vehicle or obtain an estimate or have an automobile repair specific to a repair shop,” Jones said. “So we’re seeking to clarify in the proposed regulation what’s considered to be an unreasonable distance; a period of time to inspect the vehicle; what’s an unreasonable period of time to obtain a repair estimate, and so forth. This regulation would require insurers to inspect damaged vehicles within six business days from when the claimant files a notice of claim assuming the claimant makes the vehicle available for inspection. The proposed regulation also would prohibit insurers from requiring claimants to travel an unreasonable distance to obtain an inspection of a vehicle, to obtain a repair estimate or to have an automobile repaired at a specific repair shop.”
46 SEPTEMBER 2016 AUTOBODY NEWS | www.autobodynews.com
3) Carefully consider the agreement When you decide to participate in a DRP partnership with a certain carrier, complete the application in a timely manner. Read it over more than once and don’t hesitate to ask the DRP manager questions if something is unclear. “Do not accept a verbal commitment or waiver from a local or national representative,” said Cassata. He also recommended getting everything that was discussed in writing.
4) Be committed to working with your DRP partner After the paperwork is finished, make a firm commitment. “If your attitude is that they are a necessary evil and you really dislike them, you will not thrive in this environment,” said Cassata. “There are certain carriers who are great to work with and others not so much. No different than body shops, there are varying degrees of integrity with insurance companies as
well as shops.” Talking to your staff about the partnership can be helpful as well.
5) Photo and file documentation —follow the carrier’s requirements Cassata talked about the importance of following each carrier’s guidelines. Keep a chronological record of all activity, which is especially helpful if the information is needed for court. Photos should clearly depict the damage. Cassata recommended using the three Cs—be clear, concise and complete. “All written documentation should be properly punctuated and clearly describe the situation,” he said. “Remember, you are writing an appraisal of the claim, not just a repair estimate.” There are many considerations when it comes to choosing a DRP partner. The bottom line: pick your partners wisely. For more information, contact Mike Cassata at 585-794-0914 or hammerinsights@outlook.com.
www.autobodynews.com | SEPTEMBER 2016 AUTOBODY NEWS 47
National Associations
Ed Attanasio is an automotive journalist based in San Francisco, California. He can be reached at era39@aol.com.
NABC Gives Away Five Vehicles at NACE | CARS Conference & Expo with Ed Attanasio
Three military veterans and two single parents were honored for their service to our country and for their commitment to their families respec-
The five vehicles were presented to worthy recipients during the twoday NACE | CARS Conference & Expo in Anaheim, CA during two separate presentations on August 11 and 12. Recycled Rides is a national program in which collision industry companies team up to repair and donate vehicles to individuals in need. The families were nominated by non-profit charitable organizations in the southern California area. Since the inception of Recycled Rides in 2007, more than 1,500 vehicles valued at over $12 million have been donated across the country. NABC National Director Chuck Sulkala, who has been emceeing car giveaway presentations through the Recycled Rides program since day one, once again opened the ceremony with some remarks. “We have lot of heroes in this industry and a lot them are here today,” Sulkala said. “The gift
tively, as each received keys to free cars donated as part of the National Auto Body Council’s (NABC) Recycled Rides™ program, now in its eighth year.
of transportation empowers and motivates our recipients and gives them a fighting chance in life. Recycled Rides has given us a great eight-year run and it is gaining momentum all the time. Body shops and their technicians and the insurance companies contact
isfying. Just look at those smiles!” The five recipients of this year’s 2016 NABC Recycled Rides at NACE | CARS Conference & Expo included: Travis Steele was an Army reservist living in Arizona who was called back in 2015 to active duty in Ventura. With California housing costs completely out of reach for the family, his wife and four children (and one due in September) stayed behind in Arizona. When his old car broke down and repairing it would cost more than the value of the vehicle, his ability to visit his family was hampered significantly. John Munoz, an Army veteran, received a 2014 Nissan Nominated by Support The Sentra donated by Hertz and repaired by MAACO Lake Enlisted Project (STEP), Forest as part of NABC’s 2016 Recycled Rides program Steele received a 2013 Dodge us all the time and say, ‘Hey, how can Caravan donated by Insurance Auto we get involved?’ And we show them Auctions and repaired by Pacific Elite the way because giving back is so sat- Collision in Torrance, CA.
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Tri County Auto Dismantlers Santa Paula (877) 667-2787 www.tricountyautoparts.com
World Auto Parts Dismantling Glendale (888) 782-8781 www.worldautodismantling.com
VADA Celebrates 37 Years Representing Dismantling and Recycling Businesses in Antelope Valley, Glendale, San Fernando, Ventura, Santa Barbara and Santa Clarita Counties. 48 SEPTEMBER 2016 AUTOBODY NEWS | www.autobodynews.com
pleting his savings. His car had become his home until it was stolen while he was in the hospital. Nominated by the U.S. Veterans Initiative, Munoz received a 2014 Nissan Sentra donated by Hertz, repaired by MAACO of Lake Forest, CA. Munoz could not stop smiling while he sat in his Sentra. Army Reservist Travis Steele received a 2013 Dodge “Wow, what a gift,” he said. Caravan after being nominated by Support The Enlisted “If you had told me a year ago Project (STEP). The vehicle was donated by Insurance Auto Auctions and repaired by Pacific Elite Collision in that someone would give me Torrance, CA a beautiful car, I would have said, ‘No way.’ I’ve had some Steele’s completely refurbished van will immediately improve his bad luck, but this will help me so life in many ways, he explained. “It is pretty amazing to know that the people at Insurance Auto Auctions and Pacific Elite Collision gave us this vehicle. They did not know us, but yet they are willing to do such a compassionate thing for us—I’m speechless.” John Munoz, an Army veteran, had a 10-year-career Single mother Lisseth Lopez received a 2013 Honda at McDonnell Douglas until Accord donated by State Farm and refurbished by Platinum he broke his back, leaving Collision Centers in Los Angeles after being nominated by him unable to work and de- Family Promise South Bay
much, I can’t even tell you.” Lisseth Lopez, a single mother and home health care provider, is devoted to raising her 15-year-old daughter, who is an outstanding student.
cialist. He currently endures two-hour bus rides from Santa Ana to the VA Hospital in Long Beach and has been told he needs to increase treatment up to five times a week. Nominated by the U.S. Veterans Initiative, Lewis received a 2012 Mazda S donated by GEICO and repaired by Fix Auto of Tustin, CA. “This car will save me so much time; you can’t understand the impact of this car,” Lewis said. “People don’t know what it means not to have reliable transportation until you lose it. Oh yes—I am going to pay NABC National Director Chuck Sulkala emceed the this kind gesture forward— Recycled Cars presentation for his eighth year in a row count on it.” Lopez can now get rid of her unreliable Destiny Bracamonte, a single 2001 Nissan Pathfinder with 300,000 mother holding down two jobs to supplus miles on it. She was nominated by port her family, is always on the road, Family Promise South Bay and retaking her children to school and to ceived a 2013 Honda Accord donated their other activities. Her current tired by State Farm and refurbished by vehicle breaks down often and is highly unreliable, so now she can say Platinum Collision Centers in Los Angeles. goodbye to it forever. She was nomiFrederick Lewis, a Marine vetnated by The Sheepfold and received eran, suffers literally every day from a 2011 Honda Accord donated by Alldisabilities related to his years as a state and repaired by Service King mortar, ammunitions and gunner spePlacentia.
www.autobodynews.com | SEPTEMBER 2016 AUTOBODY NEWS 49
Lean Operations
The Successful CEO
with David Luehr
In a business such as collision repair that is notoriously difficult to manage, a successful leader must have a firm grasp on their time management. With so many distractions every day, a laser focus on completing important tasks that will move the company in the right direction is critical. In the collision repair business, the daily responsibilities of the CEO or business leader can vary greatly depending on the size of the organization, but there are several responsibilities that should always be a constant for a CEO regardless of the size of the company. Proper delegation is also a part of life for successful CEOs, but these four constants should never be delegated.
The Four Constant Responsibilities of Great CEOs 1. Building the executive team – The CEO is responsible for building his executive team with the right people that will support the company vision. The team may be responsible for hiring and firing, but it is the CEOs job to build the leadership team and to give them all the support they need to be successful.
2. Sharing the vision – All successful companies have a leader that carries the flag and leads his team towards a future vision of the company. All cultures begin by understanding why the company exists and where they are
David Luehr is the owner of Elite Body Shop Solutions, LLC, a collision business consulting firm based in Nashville, Tennessee. He is a 30 year veteran of the collision repair industry. David is an expert in Body Shop Operations and specializes in Lean, and Theory of Constraints methods. Email him at dluehr@msn.com
going. A great CEO will paint this picture for the entire organization by talking about the vision every day.
3. Strategy – It may be up to the team to make decisions on the day to day tactics used to carry out a long term strategy, but it is the responsibility of the CEO to create high-level strategies that will support the company vision and values.
4. Company culture – The thing about culture is that every company has one either good or bad. The hard truth is that the culture is a direct reflection of the attitude and characteristics of the CEO. If you as a leader are unhappy with the culture at your business, take a look in the mirror to reveal the problem!
4 Character Traits of Great CEOs 1. Empathy – The best CEOs genuinely care about their people and seeks to understand them.
2. Ethical integrity – The best CEOs act in accordance with the company values no matter how difficult it may become. A great leader never compromises the trust of the entire organization by acting any differently than the leader would expect of his team.
3. Curiosity – Leaders that are naturally curious tend to always be look-
ASA, Automotive Parts Services Group Form Partnership
The Automotive Service Association (ASA) has announced that it has joined forces with the Automotive Parts Services Group (also known as “The Group”) to offer ASA members additional parts supply capabilities as well as training and marketing support. ASA member shops that have an approved account with members of either the Pronto or Federated networks can take advantage of several benefits, including expedited parts delivery and preferred pricing on parts and supplies from participating Pronto or Federated members and their supporting auto parts store locations.
Other benefits include access to data warehouse tools that provide sales analysis information to customers on products purchased, return rates, warranty information and more. ASA member shops also have access to training and marketing through The Group Training Academy and Banner Shop Programs. For more information, visit The Group’s profile at ASA.savings 4members.com.
ing for things they can use to gain a competitive advantage. Whether it is a new piece of equipment, technical technique, or influence skill, A great CEO is always on the lookout and eager to learn new things.
4. Competitive drive – While some CEOs you meet may not always show an outward competitive nature, inside there is almost always a fire burning to dominate! Most successful CEOs are highly competitive and want to win.
“A leader without a title is better than a title without the ability to lead” —Simon Sinek
Leadership is a Learned Skill While there are certain characteristics that may come natural to some leaders, many of the skills required and even the character traits can be learned, practiced, and mastered. Even
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those that are not in the position of CEO can become a great leader. Leadership is a lot more than a title! In fact, most of what I learned about leadership was from jobs where noone reported directly to me. I had to learn influence skills that would create positive change without being anyone’s boss. The best leaders, and CEOs understand this and do not rely solely on their position as the boss to get people to perform. While learning a lot on the job, much of what I have learned and teach today is what I learned from reading books. My philosophy is to learn as much as I possibly can from reading books and then experiment with the knowledge in the business and on the shop floor. Anyone that is interested in learning more about obtaining leadership skills or if you would simply like some book recommendations, I would love to hear from you…
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Sales Manager for FinishMaster Once Painted Air Force One Air Base, Turkey, he explained. “When I was young airman, I Mike McKenzie has more than 23 was stationed at McChord Airforce years of experience working for sev- Base and I was one of five Airframe eral paint companies and currently he Repair and Corrosion Control Speis a Sales Manager for FinishMaster, cialists who were in charge of keeping overseeing New Jersey, New York and a squadron of C-130’s and C-141’s Connecticut. Today, he calls on body corrosion-free and looking good for the general in charge of the shops and supports a sales base.” staff, but his career began in Sometimes ingenuity the military, when McKenzie leads to opportunity. “One was painting airplanes for day as we were prepping the nine years while in the Air aircraft for deployment, I had Force. to repaint the tail of a C-130. Most notably, McKenzie, 55, was part of a crew Mike McKenzie is As I was painting the tail in different colors, I put a subtle that painted and maintained a Sales Manager for FinishMaster, duck design on the tail. The the exterior of Airforce One overseeing New general in charge saw this from 1989 to 1993 during Jersey, New York and loved how it looked, bethe presidency of George and Connecticut cause anyone who looked at Bush. and has 23 years this plane could tell what part McKenzie’s nine-year of experience in the automotive of the world it came from.” stint in the Air Force had him paint industry That small duck graphic working on a wide range of different military aircraft before get- later helped McKenzie to eventually ting to paint Airforce One. These in- work on the “Big One.” “After a while, cluded refinish operations on T-37, this same general moved to a different T-38 training aircraft and F-5, F-111, base and requested me to oversee his F-16 fighter aircraft at Williams Air squadron. After a short time, he started Force Base, Chandler AZ and Incirlik sending me on special projects to inby Ed Attanasio
54 SEPTEMBER 2016 AUTOBODY NEWS | www.autobodynews.com
spect aircraft and to refinish them according to mil specs. I worked on the B1 Bomber project as we applied special coatings so it was undetected during its missions.” Landing the assignment to work on Airforce wasn’t exactly a slam dunk. “When I was stationed at Incirlik, my commander put in for the assignment,” McKenzie said. “I had to go through an intense background check. They went back to my high school days and interviewed family and friends for hours to gain my top secret clearance.” McKenzie quickly became a team member of a select group that was highly skilled to do the job. “There were approximately five or six airman assigned to the squadron that had the clearance to work on the aircraft,” he said. “We all had to do our own prepping and painting on both of the two Airforce Ones in the fleet.” Most people think that there is only one Airforce One, but actually the president regularly flies in one of two customized Boeing 747-200B jets specifically designed for his use and identical to each other. Most of the work McKenzie and
the rest of his corrosion control crew performed on President Bush’s plane was called spot painting as they concentrated on specific sections of this six-story high plane. “We never had to repaint the entire aircraft and much of our time was spent maintaining it and inspecting it for corrosion and structural cracks or defects. There was a crew of 20-30 maintenance or crew chiefs that keep both aircraft and four smaller jets polished and clean all the time.” The security surrounding the planes was intense and incredibly thorough, McKenzie said. “The security was unbelievable—you had to go through two sets of gates where they would conduct a body check and then check the vehicle with a dog. Then once we were in there, we had to be escorted if we needed to do any work inside the aircraft.” To get the president back in the air, sometimes McKenzie and his crew worked on tight deadlines. “We painted the main part of the aircraft and the engines as well,” he said. “We had to bring fans into exhaust the overspray. When the engines came
into our building for painting, the security was even more tight than usual, for obvious reasons. As we were prepping the engine, we had 2-3 guys in a security detail with the crew chief there. We had to prep, paint and get those engines back to the hangars in less than eight hours, so talk about a tight cycle time!” Did Airforce One get into any collisions during McKenzie’s five years on the job? “We never got into any fender benders, but we did have to repair the aircraft a few times when some of the crew chiefs drop tools or buffers on it. We also had to re-paint sections of the plane due to things like bird collisions, hail and other conditions that could cause major delamination, corrosion, stress cracks and other paint issues. After a long trip, we would have
to perform an in-depth inspection to find what needed to be repaired.” Did McKenzie ever get to meet President Bush during his time painting his plane? “Oh yes—several times. He was very appreciative of what we were doing and told us that every time I met the man.” In 1991, McKenzie was awarded an Commendations Medal and was Honorable Discharge from the Air Force. Looking back now, it was a great experience and he would not change it for the world. “I was able to work on a team that was one of the best in the world and I served a president, which is pretty special. I still love painting and do it all the time. When these young painters challenge me, I pick up that gun and show them I still have some skills.”
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Barry’s Auto Body Releases New Video About Auto Collision Repair, NY Shop is Working on Series
Barry’s Auto Body has released the latest in a series of videos about auto col-
lision repair. “I Gotta Guy” depicts a married couple who find themselves in need of auto body repair. The husband, Vito, comes home to find out that the bumper on his wife’s Escalade is missing. He then confronts the wife, Donna, about it. Donna, who is chatting on the phone with her girlfriend, says to Vito, “Relax, I got a guy to fix it.” The disbelieving husband continues to press the wife until Barry, played by Barry’s Auto Body owner, Barry Crupi, pops in to assure them that their missing bumper can be fixed and the car can be restored. “I Gotta Guy” is one of a series of videos that will be released by
Barry’s Auto Body over the coming months. According to the company, the purpose of the videos is to educate the public about the different services available and to get people laughing. “People get nervous when it comes to having their car repaired so we wanted to create a video that takes the viewer through all of the emotions associated with car repair,” said Crupi. “From anger, to worry, to relief when they settle on the right repair shop, we packed it all into a humorous 30-second video, which we hope everyone will enjoy.”
The video stars George Passariello as Vito and Jen Remauro as Donna. It can be seen on Barry’s Auto Body website and on Barry’s Auto Body YouTube Channel, along with various “how-to” videos.
www.autobodynews.com | SEPTEMBER 2016 AUTOBODY NEWS 55
Shop Strategies with Stacey Phillips
Stacey Phillips is the assistant editor at Autobody News magazine. She has more than 20 years of experience writing for a variety of publications. She can be reached at sphillips.autobodynews@gmail.com.
Hard Work, Dedication and a Passion for Collision Repair Help Female Student in SkillsUSA Contest A few years ago, Alicia Grauberger spent the summer working at her father’s body shop in Colorado, Tim’s Paint and Body. She said it was such a rewarding experience that she decided to get involved in the collision repair industry. “I instantly fell in love with making vehicles look as beautiful as they once did either before a wreck or after years of wear and tear,” said Alicia. In December 2015, the high school senior began working at Concept Auto Body in Fort Morgan, Colorado. While there, she trained for the SkillsUSA competition, held in Louisville, Kentucky, in June.
Community College in northeastern Colorado, where she learned collision repair skills such as welding, basic structural knowledge, dent repair, priming and painting. She graduated this year with a certificate in collision repair. Her father and instructor, Tim,
been an amazing experience,” said Alicia. “My dad pushes me to be better with my skills and helped mold my work ethic. “He gives the necessary assistance, while knowing when to let me (and his other students) obtain quality
has worked there for 28 of the 30 years he has taught collision repair. “Both as a dad and her instructor I could not have been prouder of her performance, because it is not just what she did but how hard she was willing to work for it and that is what winners are made of,” said Tim. “She will win at whatever she sets her mind Alicia Grauberger will be attending Northto. eastern Junior College in the fall and work “Her skills in frame repair analytoward earning a business degree sis as a high school student are the This was the second year Alicia best I’ve had in all my years teachtook part in the event. Last year, she ing,” said Tim. “She definitely is one placed first in the regional competition the hardest workers I have ever had in and earned a second-place award durmy classes.” ing the state contest. This year, she Alicia’s main responsibilities came in first at both the regional and while working at Concept Auto Body state levels. SkillsUSA consists of metal included tearing down cars through repair, plastic repair, estimatthe blue print process and ing, a written test, structural some light body work. analysis, parts identification, Shawn Rigli, one of the lead and welding. technicians in the shop and “When I placed fourth also a graduate of Morgan in the nation, I was extremely Community College, helped disappointed in myself,” said Alicia prepare for the contest Alicia. “I know looking back and learn how to use a frame High school at the contest there were measuring system. “I think it graduate Alicia things I could have done betreally helped her,” said ReaGrauberger ter, but I will use the experigan. “She was actually very competed in ence to work harder for my hands-on, worked on a lot of the SkillsUSA competition held next chance.” different cars and I think it in Louisville, KY, “I thought it was awehelped her with her estimatin June some that she came in fourth,” ing.” said Tom Reagan, the owner of Con“In my preparation for Skillcept Auto Body. “Alicia is really an ex- sUSA, I studied long hours out of the ception to any student I have ever textbook on suspension and structural worked with before. You don’t see a analysis, as this is part of our gradulot of women in this field but she was ate-level curriculum,” she said. She just really great to work with.” also practiced welding and fixed a few Two years ago as a high school fenders with her dad by her side. junior, Alicia enrolled in Morgan “Taking classes from my dad has
results through struggling. This gives you the ability to solve your problems when out in the work field. All in all, I never felt like I was treated differently from his other students.” Working on a variety of vehicles from big pick-ups to small cars, Alicia said her favorite part of the job is the accomplished feeling of watching
“I enjoy estimating; however, as long as I can swing a hammer and sand some filler, I want to be in the back of the shop working on the cars,” — Alicia Grauberger
56 SEPTEMBER 2016 AUTOBODY NEWS | www.autobodynews.com
a vehicle enter the shop wrecked and then watching it leave as if there never was a wreck. “Additionally, I love the amazing environment upheld at Concept Auto Body and the great people who make up that genuine atmosphere,” said Alicia. Her most memorable project so far is restoring her own vehicle at Morgan Community College—a 1976 Mustang II Cobra. “I learned a ton of skills on this car from working with rust and putting a quarter panel on to priming/blocking and painting,” she said. In the fall, Alicia will attend Northeastern Junior College and work toward earning a business degree while also playing softball as a catcher. Once she completes her degree, she plans to return to Morgan Community College to finish the collision repair graduate level program. See Female Student, Page 70
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Media and Publicity for Shops How Do You Get the Customer from the Street to the Shop? with Ed Attanasio
This scenario probably happens literspeaker on this topic. “When I did my ally every other minute at body shops very first presentation for a large colall over the country. A person has been lision repairer several years ago, they in an accident, which means they’re told me that their biggest concern was either 1.) Embarrassed or 2.) Just plain how to convert a potential customer to mad. If they caused the accident, an actual RO,” Friedman explained. they’re probably the former and if “So that is when we started focusing they were the victim of one, more intently on the process they are justifiably the latter. and began devising best There aren’t very many inpractices to achieve their godustries out there where your als.” customer is already annoyed Too many shops don’t have before the process even bea plan or a strategy for when gins. potential customers call, and So the $60,000 question that’s where Friedman steps Nancy Friedman, is this—how do you get the in, she said. “When someone “The Telephone customer from the street to who has been in a collision is Doctor” helps body shops and the shop without losing them calling you, it likely means other automotive along the way? It’s not an that they are doing their due companies to easy thing to retain a potendiligence and they aren’t devise techniques tial customer with so many happy to be making that call. to get customers other forces out there workThat is when you need to from the street to ing against you, and every the shop. She will have your ‘arm around their be a presenter body shop knows it all too shoulder’ mentality and then again at SEMA well. There are three main ask them if are they okay. A this November. ways to lose a potential cuscar can be replaced, but peoFile Photo tomer between the street and ple cannot. We want to acthe shop: 1.) Steering by the insurance quire that customer, but we also want company 2.) Sold by another shop or to be compassionate.” 3.) Fumbling the initial call and turnReading the caller’s attitude and ing off the customer. surmising their state-of-mind quickly You’ve put a ton of work into is essential, so asking questions is just getting that customer to call you in the as important as providing information, first place, through marketing, netFriedman explained. “You can’t see working and more importantly, doing their face or read their body language, a good job, which leads to that covso asking questions about the individeted word-of-mouth. Large MSOs and ual and the accident is an ideal apsavvy independents see the value in proach to take. Most people enjoy doing whatever it takes to attract and talking about their lives, even if the retain that prospective client by estab- news is not exactly positive. So listen lishing large departments to make it carefully and act accordingly. If the happen. So why do too many shops person is willing to talk, let them talk, fail to put a major emphasis on snag- but if they’re more interested in findging that prospective customer during ing out about you and your shop, that initial call? that’s fine too. When you talk, you For sage advice about anything teach, and when you listen, you learn. that has to deal with the telephone, Either method can work in this scemany experts call upon Nancy Fried- nario, but you have to determine the man, “The Telephone Doctor” who is other person’s mood to be effective.” a nationally-recognized expert and There is a lot of money on the
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Ed Attanasio is an automotive journalist based in San Francisco, California. He can be reached at era39@aol.com.
line when the customer calls and the clock is running. “That initial phone call and the repair that will hopefully result from it is important to both parties, so you need to treat it that way, Friedman said. “Rapport-building is not always easy, especially if you need to do it in a tight timeframe,” she said. “You’re not going to get a second call. Establishing a bond with this individual is key and good phone customer service professionals do it naturally. I call it the ‘care gene’ and you can learn it, but it’s easier if it’s already in your personality.” Customers are skeptical just by nature and especially wary after getting into a car accident, whether it’s a serious collision or just a small fender bender. “You have to leave them thinking, ‘Wow, these people really do care,’ which is what they’re ultimately looking for,” she said. “Everyone has had a bad experience in some type of retail interaction; so of course, they’re
going to doubt you initially. That’s why you have to build a relationship with them and get them to talk about their feelings and their current situation.” Giving the caller some good-old fashioned sympathy while mixing in some education along the way is a winning formula for body shops, according to Friedman. “Consumer education in every aspect of automotive repair is essential and a great way to further connect with the customer. Many people don’t know what the difference between aftermarket and OE parts or realize that every shop will warranty their repair for as long as they own the vehicle. By taking a transparent approach and giving them all of the details and answers to all their questions, the trust builds and the customer feels more comfortable with your shop.” And that’s when you get that new customer from the street to the shop!
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Day Job/Night Job Writing Estimates By Day and Rocking it All Night Long with Ed Attanasio
“Get a second-hand guitar. Chances are you’ll go far if you get in with the right bunch of fellows.” These are lyrics from an old Bachman Turner Overdrive song (“Taking Care of Busi-
Tom Spencer is an Estimator/Manager at Mathews-Carlsen Body Works in Palo Alto, CA and also a very talented guitarist and song writer
ness”), and although it’s not quite that easy to get into a rock band and make it in the crazy world of music today, it’s still a dream for many people. One of those dreamers who is passionately pursuing his musical career is Tom Spencer, 48, a Manager/Estimator at Mathews-Carlsen Body Works in Palo Alto, CA. A few years ago, he became a member of Bradford, an up-and-coming rock band in the San Francisco Bay Area, where Santana, the Grateful Dead, Huey Lewis and the News and Green Day all became stars. Spencer’s journey in the collision repair industry started in a roundabout way, he explained. “I was a mobile glass guy and one of our customers was Mathews-Carlsen,” he explained. “When I was working there, I started getting to know the people at the shop and I really liked the vibe there. So, when they started looking for an estimator, I seized the opportunity and got
60 SEPTEMBER 2016 AUTOBODY NEWS | www.autobodynews.com
Ed Attanasio is an automotive journalist based in San Francisco, California. He can be reached at era39@aol.com.
the job. I have been here now for 18 years and it’s been a great experience.” Originally established in 1955 by Carl Carlsen of Carlsen Motor Group, the shop later changed to MathewsCarlsen Body Works when Marshall
the shop’s head painter for several years. J.R. and Marshall worked together here for 25 years until Marshall’s passing in 2003. Today, J. R. Montelongo and Marshall’s wife Nancy Mathews co-own and operate the shop. The shop is well-known for repairing a wide range of luxury brands, including Audi, Volkswagen, Volvo, Porsche, BMW and Mercedes, but they will work on any type of vehicle as well. Are there any notable similarities between Spencer’s day job and his musical career? “Not really, but I do tell people that writing estimates To become a better guitar player, Spencer completed the is easy compared to writing online educational program at Berklee College of Music, lyrics,” Spencer explained. which he called one of the toughest things he’s ever done “Other than that, the body Mathews was brought in as partner. shop business and the music business When Carl Carlsen retired in the early don’t have a lot of things in common, 1980’s, Marshall partnered with J. R. although writing a good estimate takes Montelongo who had been working as knowledge, training and practice and
getting good at playing guitar requires the same.” To become more than just a casual musician, Spencer decided to attend the online educational program provided by the renowned Berklee College of Music. “I needed to get better, so I took their certificate program, consisting of five 12-week courses. I did the classes in the evenings after work and it was probably one of the toughest things I’ve ever done. It made I-CAR look easy compared to this intense program.” Don’t underestimate this estimator, because when Spencer decides he wants to do something, he rocks on. To audition for Bradford, the process wasn’t exactly easy, to say the least. “I saw an ad on Craigslist looking for a new guitarist, so I responded,” he said. “The auditions were up in Marin, a two-hour drive from my house. They sent me three songs to learn and I had to do in two days. I practiced non-stop until the day of the audition.” When Spencer showed up at the auditions for the band’s newest guitarist, the guys in the band were surprised and impressed. “They didn’t think I would come, because of the distance, plus it was a school night,”
Spencer explained. “As I was waiting to audition, I could hear the other guitarists in the other room and I realized that they weren’t playing the songs correctly. Wow, I thought—I might just have a shot!” After playing one song for the band, Spencer was in. “They looked at each other and said, when can you start? I was excited, because I was
several times every month, in San Jose and San Francisco primarily, because those are the hottest places in the Bay Area to perform, according to Spencer. Bradford’s music has been described by critics and insiders as a mixture of “The Eagles and Pearl Jam” and their lead singer Bret Bradford’s voice has been compared to Bob Seger’s. Peter Berghammer recently wrote this about Bradford: “Based out of San Francisco, Bradford has consistently produced music that pushes the rock genre out of oppression into a real world setting. Their fresh take on rock combining a fusion of sounds and influences has set them apart as one the premiere rock bands of this generation. The combination makes for driving guitar riffs, Bradford’s music has been described by critics and insiders melodically haunting vocals, as a mixture of “The Eagles and Pearl Jam” intense rhythms and beautinow the member of a really good fully crafted songs.” band, which was my goal from the beTim Bednarz, a local music ginning.” In addition to Spencer, the critic, former lead singer for several band’s members include Bret Brad- bands and the host of a popular South ford (vocals); Mark Randall (guitar); Bay podcast called C.O.A.R (Creative Scott Garbutt (bass) and Bill MorOriginal Artists Rock), is a big suprissey (drums). The band plays live porter of the band. “The music indus-
try has changed and the old days of getting signed by a big label are pretty much over,” Bednarz said. “Bradford has self-produced three albums and that’s the way bands are doing it now. Their songs and the lyrics are really memorable and Bret Bradford is a great front man. The band is musically tight and they have developed a following, so if they keep plugging away and playing live as much as they can, who knows what the future can hold for this band.” In other music projects, Spencer is working with another collision lifer who he met online by chance. “I am starting a blues project with a new friend, Bryan Ashworth,” he said. “I met him through the music network and found out that he is a body technician who works in Tracy, CA for a shop. We’ve become very good friends and we’re excited about this project.” Doing estimates and overseeing a staff of 20 at the shop during the day and practicing his music and doing gigs in the evenings makes for a busy life, but Spencer loves it all. “I wouldn’t do it any other way,” he said. “Creating music and playing it for people— what’s better than that?”
www.autobodynews.com | SEPTEMBER 2016 AUTOBODY NEWS 61
Tips for Busy Body Shops How to Engage Millennials in Your Workplace with Stacey Phillips
As baby boomers in this industry reAs a result, he stressed the importire, body shops are depending more tance of looking at ways to engage Miland more on Generation X and Millennials. lennials. Millennials, also known as “You cannot approach employees “Generation Y” or “Gen Me,” include the same way as you always have,” anyone born after 1980. They now said Claypool. “They don’t view busimake up the majority of the population ness the same way you likely do.” and the workforce. That means more Claypool said there are certain than 80 million Americans. characteristics Millennials are known During the NACE CARS Expo & to have such as preferring to work in Conference, Mark Claypool discussed teams, enjoying a challenge and a how to attract and retain this work-life balance. They seem new generation of employees. to look at work as a place to Claypool, the owner of go and earn a living, but prefer not to work extra hours. Optima Automotive, said there are certain negative connotaThey might even try to dictions often associated with tate the days and times they millennials; however, accordwork. ing to a Time Magazine article Here are some recommenMark Claypool from May 2013, they are also dations Claypool offered on known to be open-minded, exude conhow to attract and retain Millennials: fidence and are open to new ideas. His advice to attendees was not 1) Provide frequent feedback to let the stereotypes steer you away Let them know what they are doing from hiring millennials in your colli- well and play close attention to how sion repair shop. Instead, he recom- you express what they need improvemends getting to know and understand ment on. “Millennials, who have played this generation because they are the thousands of hours of video games, alemployees of the future. ways know their health status during As the first generation with comthe game,” said Claypool. Rather than puter and iPads, millennials were raised an annual review, millennials prefer very differently than Baby Boomers. praise when it is earned and constant “They view the world through a digital feedback, so they always know where lens,” said Claypool. “Their attention they stand. is fragmented between their phones, tablets and wearable devices.” 2) Explain why He said that perceived corporate Millennials like to understand why and greed or being in business just for how tasks are done. Compile a checkprofit doesn’t appeal to this age group. list of things that need to get accomMany watched their parents and others plished and then empower them to get work hard, and then lose everything the job done! through bankruptcy and foreclosures. “Work is not life to them,” said Clay3) Match with a mentor pool. “Why would Millennials want to Find a mentor who can train millennifollow in those footsteps?” als. Consider pairing more than one
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Stacey Phillips is the assistant editor at Autobody News magazine. She has more than 20 years of experience writing for a variety of publications. She can be reached at sphillips.autobodynews@gmail.com.
millennial with a mentor, which is often found to be effective.
4) Offer a career path Similar to a video game, millennials are known to enjoy moving up from one level to the next. Give them opportunities to take on a leadership role while they continue to learn and develop their skills. 5) Share your mission According to industry reports, 90 percent want to use their skills and talents to better an organization. Talk to millennials about your vision and how your business helps the lives of others.
6) Make health and safety a priority Consider offering flexible work hours each week for your employees. Set up in-house gym equipment and a variety of games, such as a ping pong table, for break times. “More frequent breaks will make more productive Millenni-
als,” said Claypool.
7) Incorporate community outreach Claypool said 75 percent feel it is either fairly or very important that a business gives back to their community in some way. Set up an ongoing company-wide community outreach campaign and ask Millennials to help identify causes and plan activities. Consider offering them paid volunteer days to reward them for their dedication. By taking the time to learn about Millennials, it will help your collision repair shop become more productive and profitable. “Millennials are taking over,” said Claypool. It’s up to you to make this transition smooth.” In closing, he asked attendees: “Are you up to the challenge? If not, someone else will be.”
For more information, contact Mark Claypool at 888-225-6968, ext 3 or mclaypool@optimaautomotive.com.
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Car-O-Liner Hosts Damage Analysis Course at NACE by Deana Cacus, Online Editor
Car-O-Liner hosted a course on Damage Analysis at the 2016 NACE | CARS Expo on August 12. The course was presented by Robert Hornedo, owner of Pacific Collision Equipment Co. Hornedo began the presentation by expressing his goal of condensing a four-hour presentation into a one-hour time slot and provided attendees with printed copies of the PowerPoint presentation slides. This way, any material that he could not cover due to time constraints could be read later at the attendee’s leisure. He then discussed the drive for lighter materials, stating that they are effectively standardizing higher MPG and safer vehicles. He also explained that the use of lighter materials has ultimately led to more difficult and complicated repairs. He showed crash test footage demonstrating that vehicles are being built to sustain higher collision impacts with less physical damage, but stressed that just because damage is not immediately visible does not mean that it isn’t present. Hornedo discussed the four types of damage: direct, energy
transmission, induced, and inertia and went over build tolerance by vehicle brand. Energy management was another area of focus. “The goal is to keep the impact away from the occupant area and to take it around the occupant area,”
Robert Hornedo (far right) visits the Car-O-Liner booth on the NACE | CARS Expo show floor after presenting a course on Damage Analysis on August 12, 2016
Hornedo said. He pointed out that advanced materials react differently to collision forces and that some areas of the vehicle are designed to absorb energy while other areas are designed to transfer energy. Much of his commentary was based on vehicle construction materials, and he provided several examples by brand and use of steel.
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Regarding estimates, Hornedo’s presentation outlined ways to improve estimates and eliminate down time, which included the following points: ● Develop a repair plan ● Know the procedures of the repair ● Do not make up your own procedures ● We cannot crash test our repairs ● Follow OEM repair mandates and guidelines
Hornedo discussed the importance of scanning vehicles while writing estimates and went over the steps required in a damage diagnosis “visual quick check,” urging collision repairers to look for the following signs of structural damage and movement: body gaps, light assemblies, doors and hoods/lids, bumpers, glass, under hood, transmission, engine, frame, suspension and steering, and miscellaneous items that might indicate that previous repairs had been performed on the vehicle. “You can’t write an accurate estimate without knowing where the damage is,” Hornedo stated. “And you can’t write an accurate estimate without knowing how the vehicle is to be
repaired.” He explained that “training, training, and more training” of estimators, insurance personnel, body/frame techs, and owners was the key to accurate estimates and complete repairs. Elaborating on quality and accuracy, Hornedo stressed that “Every single pull, cut, weld, and replacement part must be of the utmost quality and must meet the manufacturer’s minimum requirements.” Hornedo highlighted how modern damage analysis is different from that of the past due to the increased complexities of today’s vehicles. He listed the benefits of modern vehicles as increased fuel economy, vehicle performance, and crash performance as well as a greater variety of user electronics. He listed the disadvantages as complexity of design, manufacturing costs, increased difficulty of repair, and an increase in the number of necessary diagnostics of collision-damaged vehicles. With this in mind, his presentation was summarized by his three pieces of advice for collision repairers: “Measure the entire vehicle, get the OEM repair methodology, and don’t forget about the energy management.”
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Autologic Demos Diagnostic Solution at NACE, Wins Three Stevie Awards by Deana Cacus, Online Editor
Autologic Diagnostics provided demonstrations of Autologic Assist, a cloud-based, vehicle-connected aftermarket automotive diagnostic solution, at the 2016 NACE | CARS Expo. Autologic Assist was designed to serve aftermarket repair shops, specifically those specializing in European vehicle repairs. The app offers data resources and diagnostics tools to shops as well as real-time remote access to a pool of more than 100 master technicians. Julio Rodriguez, lead software engineer, demonstrated the Assist technology at the Autologic booth on the Show floor. Rodriguez reported a 97.5% fix rate among 300,000 cases submitted to the company. According to Rodriguez, Autologic technicians have repaired more than 1,200 different models of vehicles throughout 120 countries using the Assist solution. “During NACE, Autologic had an opportunity to share the benefits of our Assist offering with the attendee audience, who are direct potential users of our cloud-based, vehicle-connected di-
agnostic solution,” said Jeremy Fry, CEO of Autologic. “We were able to use the NACE platform to show the at-
Julio Rodriguez, lead software engineer for Autologic Diagnostics, demonstrated the Autologic Assist technology on the Show floor at the 2016 NACE | CARS Expo
tendee community exactly how we can help them find fault and fix cars, fast.” Autologic recently announced that they received three Stevie® Awards in The 13th Annual International Business Awards. Autologic earned a Gold Stevie Award for Autologic Assist in the Best New Product or Service of the Year category for transportation; a silver in the Customer Service Team of the Year category, recognizing its Fault 2 Fix Vehicle Diagnostic Support team; and a bronze in the Mobile App - Utilities & Services category for AssistMobile. “We are honored to be recognized not only by the prestigious Gold Stevie, the highest award level in the program, but to also have ranked in three categories of the overall competition,” said Fry. “We are gratified that the judges recognized all components of what can now be known as our award-winning solution. “This acknowledgement is particularly fitting for our company – we operate internationally, from four offices worldwide and serve customers in 120 countries,” Fry continued. “It
is a testament to the efforts of all our employees around the globe, and we thank them for their contributions in helping us earn these accolades.” Nicknamed the Stevies for the Greek word for “crowned,” the awards will be presented to winners at a gala awards banquet at the Rome Cavalieri Waldorf Astoria Hotel in Rome, Italy on October 21. Stevie Award winners were determined by the average scores of more than 200 executives worldwide who participated in the judging process from May through early August. Details about The International Business Awards and the lists of Stevie Award winners are available at www.Stevie Awards.com/IBA. For more information on Autologic Diagnostics, visit www.autologic .com.
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Car-O-Liner® Hires Frank Ponte as Key Accounts Manager Ponte brings the company over 20 years of experience in various sales roles within the automotive market. His extensive experience comes from prior executive positions held within Snap-On Equipment, Hunter Engineering Company, and, most recently, the Ford Rotunda Equipment Program through Bosch Automotive Service Solutions. “Frank’s extensive knowledge of the automotive market, specifically with OEMs, is ideal as he conFrank Ponte tinues to build upon partnerships with our key account and large dealer partners,” said Jeff Kern, president of CarO-Liner, Americas. “Frank’s role will allow us to better serve our valued customers with the very best OEM approved equipment in our industry. We are thrilled to have Frank join the team.”
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“Counting Cars” Renewed for 6th Season on ‘History’, Matrix Auto Finishes Sponsors
Matrix® Automotive Finishes, a brand of Valspar Automotive, is the official automotive paint brand for the sixth straight season of “Counting Cars,” History’s reality TV series that pro-
files the transformation of run-down beaters into custom hot rods. Matrix products are used in creating all the masterpieces that exit Danny “The Count” Koker’s custom refinish shop in Las Vegas on every episode. “Our history with Count’s Kustoms goes way back … long before they were famous,” says Laura Yerkey, Valspar Automotive director of marketing in the
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This summer, the Triangle Chapter of the Independent Garage Owners of North Carolina (IGONC) met twice in less than two weeks. First, the chapter enjoyed a baseball game on July 29, and then, on August 9, they got down to business with their stanTo advertise dard monthly meeting, filled with imcall Advertising Sales at: portant industry information. Around 25 Triangle 800-699-8251Chapter members forewent their usual monthly e-mail: chapter meeting for an evening at the advertising@autobodynews.com ballpark to see the Durham Bulls on Friday, July 29 as they do each sumwww.autobodynews.com mer. According to IGONC Executive Director Bob Pulverenti, “Several shops brought their staff and had a great time socializing with others in the automotive industry. Members enjoyed all the fun and food of the ballpark, and a prize was raffled off to the children in attendance. The Durham Bulls easily by landed win against Be Seen Our aReaders! Louisville with a score of nine to one. CALL Advertising Salesoffat: The fun evening was topped with an amazing fireworks show set off from the middle of the ballpark.” On Tuesday, August 9, IGONC’s advertising@autobodynews.com Triangle Chapter held their August meeting at the Golden Coral in www.autobodynews.com Raleigh, NC. Chapter President Dean Bailey of Kings Garage led the meeting, and after discussing some infor-
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www.autobodynews.com | SEPTEMBER 2016 AUTOBODY NEWS 67
IADA Hosts Another Fantastic Vehicle Repair Conference bu Chasidy Rae Sisk
The Independent Automotive Damage Appraisers Association (IADA) hosted its 47th Vehicle Repair Conference on June 15-17 at the Sheraton Charlotte Hotel in Charlotte, NC. Dennis O’Mahoney, executive vice president of IADA, noted, “The conference was fantastic. It is a great event, and we attracted around 120 attendees from the independent appraisal and insurance sides. It was also great to hear the perspective of the OEMs who came out to talk about new technology, self-driving vehicles, and the training they offer. IADA’s Annual Conference is a great opportunity for everyone to participate and get up to speed with industry changes.” During the conference, attendees had the chance to attend a variety of educational sessions, and plenty of networking opportunities were offered. Attendees’ feedback indicated that participants enjoyed the fact that both sides of the industry were present to discuss factors impacting their businesses. At the conference, IADA also launched its refreshed branding and a new logo to represent the future vision, behaviors and culture of the Association.
In addition to presenting educational seminars, IADA held several association business meetings during the conference, including the Board of Directors and Industry Advisory Board meetings. During the Directors meeting, Mark Nathan transitioned IADA’s presidency to Bill Ambrosino, who will lead IADA for the next two years, while at the Advisory meeting, IADA shared future plans and industry executives provided opportunities of how IADA can help and better serve the insurance and collision industries. IADA held its President’s Dinner at the NASCAR Hall of Fame, which featured a great dinner with competitive racing among conference participants. IADA also highlighted its “Save a Life Project,” a charity program for St. Jude Children’s Research Hospital, raising over $15,000. According to O’Mahoney, “Mark Nathan as President was driven to make sure that, as an organization, IADA was giving something back, and there could not be a more deserving need than children with cancer. We are proud to support the work that St. Jude does for these families. All our members and partners really stepped up, and we couldn’t be more thankful; Audatex pushed us over our
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Automobile Anti-Counterfeiting Coalition - “Put the Brakes on Fakes”
A panel discussion took place at NACE/CARS this past August and discussed how the automotive industry and the U.S. government are working to protect the safety and welfare of consumers and repair businesses. Panelists included: Andy Forsythe, president, Automotive Anti-Counterfeiting Council; Bruce Foucart, director, Intellectual Property Rights Coordination Center – Homeland Security Investigations; Jon Ruttencutter, U.S. Homeland Security Special Agent; Jason Kosofsky, Ford Motor Company; Joe Cammiso, Toyota Motor Sales. Some of the counterfeit parts seized by law enforcement include: seat belts, oil and air filters, brake pads, brake rotors, control arms, windshields, bearings, steering linkages, ignition coils, microchips, spark plugs, wheels, solenoids, clutch housings, crankshafts, diagnostic equipment, suspension parts and oil pumps. These counterfeits are produced illegally and sold at a profit. At best, these parts will not perform as well as authentic parts; at worst, they can fail catastrophically with potentially fatal consequences.
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The YANG of the Aftermarket Industry
job and career development for the association, said, “We find value in raising awareness of the young person’s perspective and sharing their opinions. They need to be involved in decisionmaking processes since this is the next generation that will be in charge someday. There is also a real need in the industry to develop succession plans. Recruiting new talent is an issue that spans across the entire automotive industry, but YANG involves young people who help with recruitment and retention as well as the professional development of young people entering the industry. All of volunteer leadership team helps spread information needed about working in the industry, and the program has generated a lot of interest.” Since networking is the foundation of YANG’s creation, it’s not surprising that the group plans a number of activities to allow for engagement with their peers. While the group schedules some larger scale functions, their most popular events are their Regional Meet-Ups and their YANGTime webinars. YANG’s Regional Meet-Ups are designed to provide networking opportunities for young industry professionals across the country and potentially
by Chasidy Rae Sisk
Networking is a vital component in developing a career, but it is particularly imperative to young professionals whose careers are still in their early stages. The Auto Care Association recognized this and created a program which addresses the needs of young professionals in the industry. The Young Auto Care Network Group (YANG) offers a free membership available to anyone under the age of 40 working in the auto care industry. YANG provides an opportunity for individuals to network with industry peers, enhance their knowledge, and improve their leadership capabilities. YANG began in 2014 after two young members of the Auto Care Association noticed how few members of their generation attended industry conferences and events. Seeing a need to attract and develop young people in this business, they began generating awareness among young people, and YANG has now grown to include 750 young industry professionals nationwide. YANG’s membership is representative of the entire supply chain and even includes students. Courtney Hammer, director of
internationally. YANG understands that not everyone is able to travel to industry events, so the concept is to bring YANG to members’ local communities. According to Hammer, “YANG plans to hold 20 Regional Meet-Ups this year, which are hosted by members in areas where we have a dense population of YANG members. We usually have anywhere between 15 and 50 people attend these networking events which often coincide with other local events. In the past, YANG’s Regional Meet-Ups have included happy hours, baseball games and go-karts, but members can choose any venue where they can encourage interaction amongst attendees.” YANG’s mission is spreading and more organizations are working to get young people involved. Two state associations, AAAS and CAWA, have partnered with YANG to host upcoming Regional Meet-Ups and have also agreed to offer free registration for YANG members to attend their conferences. In addition to offering networking opportunities, YANG also focuses on education and professional development of its members. YANGTime is an educational program comprised of webinars which are geared toward
young auto care professionals. Topics range from professional development to industry specific trends. Past topics include using the history of the supply chain, technology tips for productivity, and the connected car. On May 6-7, YANG held its 2016 Leadership Conference in Bonita Springs, FL, which was held in conjunction with the Auto Care Association’s Spring Leadership Days. The YANG Conference included presentations from their parent association, the Aftermarket Auto Parts Alliance and many others. In addition to panel discussions on “The Rules of Globalization” and “Have You Ever Tried Listening to Your Customer?,” seminar topics included “Technology Related Opportunities and Challenges for the Automotive Aftermarket,” “Telematics - The Connected Car,” and “Emotional Intelligence.” Hammer said the focus of YANG’s 2016 Leadership Conference was “professional development and education. It allowed attendees to see the big picture and provided an opportunity to witness the size of the aftermarket industry. Talks were about big topics that impact everyone, such as new technology, distribution and acquisitions.”
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Female Student
“I believe that the business degree will help me move into an estimating position if I ever desire to do so,” said Alicia. “I enjoy estimating; however, as long as I can swing a hammer and sand some filler, I want to be in the back of the shop working on the cars. I hope to have a long career in the collision repair industry.” Alicia said she is very grateful to the owners of Concept Auto Body— Tom and his wife Sheila—for all of their support. “I think a lot of the time people overlook the help others have given them to get to a certain point in life,” she said. “My bosses at Concept Auto Body took a chance on me.” She is also appreciative of the support she received from all of the people who have helped her learn about the industry and prepare for the SkillsUSA competition. “Most importantly, my family has given me the motivation, support, and background for a good work ethic that cannot be matched,” said Alicia.
Toyota On Scanning for Electrical System Faults Toyota has released the following statement regarding scanning for electrical system faults: Toyota, Lexus and Scion onboard vehicle electrical systems are designed to control and communicate with engine, drivetrain, body electrical, navigation, audio, handling and safety systems. In the event of a collision, electronic control modules, actua-
DTCs (Diagnostic Trouble Codes) if a fault is detected. Not all DTCs illuminate a MIL (Malfunction Indicator Light). Toyota’s “Techstream” and “Techstream Lite”* scan tool and
* Call Toyota Approved Dealer Equipment at (800) 3686787 for information, availability and pricing.
tors, sensors, or wiring can be damaged. Damage related to these systems may cause them to not perform properly during future operating conditions including subsequent collisions. These electrical systems are designed to set fault codes known as
software can retrieve and report all DTCs for all Toyota, Lexus, and Scion vehicles.** Considering the fact that a capable scan tool is the only way to identify some DTCs, Toyota requires that repairers perform a “Health Check” diagnostic scan if a vehicle
Volkswagen Group has entered into a corporate agreement with SherwinWilliams and approved the SherwinThe source for timely Williams refinish paint brand for use information that brands every at Volkswagen Group (VWPC, Audi, SEAT, Skoda, and VWCV) cerbody shop needs! tified collision repair facilities in North
an exclusive Volkswagen Group article vehicles featuring repaired at itsyour dealerships and certified colliproducts or services. sion repair facilities. Along with meeting high product standards, Sherwin-Williams will provide Volkswagen Group certified collision repair facilities with verified color support andfor industry-recognized Call details! CALL 800-699-8251 product and management training. “We’re very pleased that Volk800-699-8251 swagen Group has certified us and Mail Subscription look forward to supporting its dealerships and certified collision centers,” said Tom Hablitzel, president and general manager of Sherwin-Williams America, South America and Asia Pa- Automotive Finishes. “The new partcific. nership demonstrates the trust VolkThis is a result Register of Sherwin-Wiswagen Group places in our products Your Email for Our lliams’ performance in testing to meet and will help expand our reach around the Volkswagen Group’s intensive re- the globe.” finish coatings specifications. The certification confirms that only the For more information, visit www www.autobodynews.com best-in-class products are utilized for .sherwin-automotive.com.
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** Before using an aftermarket scan tool, check with the manufacturer to ensure that their equipment can retrieve History, Pending and Current DTCs as well as ‘Time Stamp’ their occurrence on all Toyota vehicles.
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has sustained damage as a result of a collision that may affect electrical systems. Additionally, Toyota strongly recommends that repairers perform a “Health Check” diagnostic scan before and after every repair to identify and document DTCs. If DTCs are identified pre-repair, then they can be considered to create a complete vehicle damage analysis report. If DTCs are identified post-repair, then they can be diagnosed and addressed before returning a vehicle to the customer.
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Puente Hills Subaru City of Industry (626) 322-2555 (626) 322-2600 Fax Mon.-Fri. 7-6; Sat. 8-3 parts@puentehillssubaru.com tony@puentehillssubaru.com
Sierra Subaru of Monrovia Monrovia (626) 359-8291 (626) 932-5660 Fax Mon.-Fri. 7-6; Sat. 8-4 parts@sierracars.com www.sierraauto.com
Subaru of Glendale Glendale (818) 550-1500 (818) 549-3850 Fax Mon.-Fri. 7-6; Sat. 8-4 parts@glendalemitsu.com www.subaruofglendale.net
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San Bernardino (909) 888-8686 (909) 571-5483 Fax Mon.-Fri. 7:30-6; Sat 7:30-5 parts@lovesubaruparts.com www.sbsubaru.com
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Shingle Springs Subaru Shingle Springs (530) 676-0444 (530) 677-6528 Fax www.shinglespringssubaru.com
Subaru of Santa Cruz Santa Cruz (888) 844-7131 (831) 420-1402 (831) 420-1923 Fax Mon.-Fri. 7:30-6; Sat. 8-5 parts@santacruzsubaru.com www.santacruzsubaru.com
www.autobodynews.com | SEPTEMBER 2016 AUTOBODY NEWS 71
Chief® Introduces Chief University Training Voucher Program Customers who purchase a Chief Goliath™ or Impulse - E/VHT™ frame rack; Vector™ or LaserLock™ computerized measuring system; or Chief MI-200T spot welder will receive a voucher good for two days of free training at any Chief University class.
recommended repair processes and the materials used to manufacture vehicles have changed substantially in the last few years, and technicians need training to keep up. Our new voucher program helps make additional training more affordable for our customers.”
Chief® introduces the Chief University Training Voucher Program: customers who purchase certain Chief frame racks, measuring systems or spot welders will receive a free voucher for two days of training at any Chief University training class
The voucher is valid for one year after equipment installation. “There’s not a body shop I go into these days where a repair technician doesn’t tell me how much he or she needs more training,” says Mickey Swartz, director of global product management for Chief. “This is indicative of how OEM-
Chief University offers training classes for technicians, estimators and insurance appraisers at locations across North America. A training voucher can be used for any Chief University course as follows: ▪ Two people can attend Aluminum Damage Analysis and Repair Technology
▪ One person can attend Design Based Repair, Computerized Measuring, Full Frame Analysis and Repair Planning, Unibody Analysis and Repair Planning, Advanced Frame Analysis or Advanced Steering/Suspension Analysis ▪ One technician can attend Structural Damage Analysis at the reduced price of $325.00
“The training voucher program was designed to enable a customer to easily choose the class that will be of greatest benefit to the shop or technician,” explains Swartz. “After equipment installation, the voucher containing a code number is issued to the shop. The shop owner, manager or technician can visit the Chief website to learn more about the classes, check the class schedule and register.” Chief training is certified by the National Institute for Automotive Service Excellence (ASE) for compliance with the Continuing Automotive Service Education (CASE) Standards. Most Chief University classes are approved for I-CAR credit hours through the ICAR Industry Training Alliance® program. For the most up-to-date schedule, course descriptions and to register, visit http://bit.ly/chieftraining.
YANG@AAPEX Program Announced
The Young Auto Care Network Group (YANG) of the Auto Care Association is hosting the third annual YANG@AAPEX Program during the Automotive Aftermarket Products Expo (AAPEX) on Wednesday, November 2 in Las Vegas, NV. Attendance is free and open to all professionals in the auto care industry under the age of 40. The program will include the YANG Town Hall, featuring “Your Career – Take Control, Move on Up Now” presented by professional coach Dana Manciagli from 3:45 p.m. - 4:45 p.m. at The Venetian Hotel, Marco Polo Room 706. Directly following, attendees are invited to attend the YANG-sponsored networking happy hour from 5 p.m. - 6:30 p.m. at LAVO in The Palazzo. Professional headshots free of charge are available to attendees on Wednesday, Nov. 2 from 10:30 a.m. 3:30 p.m. in the Auto Care Association Member Center, Rooms 201-203 in the Sands Expo Center. Membership is free and open to ACA members and non-members. For more information, visit www.auto care.org/yang or contact Courtney Hammer at 240-333-1067 or courtney .hammer@autocare.org.
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National Auto Body Council Opens Nominations for 2017 Board of Directors
The National Auto Body Council (NABC) has announced that it is now accepting nominations for seven open seats for its 2017 Board of Directors. The deadline to submit nominations is Friday, September 2.
Current NABC Board members whose terms are ending this year that may also seek re-election include: Craig Camacho, the Designated Representative for Silver member, 3D Auto Body & Collision Centers
Elizabeth Clark, the Designated Representative for Diamond member, State Farm
Board candidates may be selfnominated or an industry professional nominated by three members of the National Auto Body Council (NABC). To qualify, the nominee must be either an individual member of the NABC or the designated representative of a company member. NABC Board members are elected for threeyear terms. All nominations must be submitted in writing. The election will take place at NABC’s upcoming Annual Meeting in November at the SEMA Conference in Las Vegas. Per NABC Bylaws, proxy voting and nominations from the floor are not allowed.
Bill Mayer, the Designated Representative for Diamond member, Insurance Auto Auctions
Anthony Natale, the Designated Representative for Diamond member, Dent Concepts Jeff Peevy, Individual Member
segments of the collision industry for leaders who are willing to invest the time and effort to help guide the organization in our ongoing efforts to promote community initiatives that exemplify the professionalism and integrity of the collision industry,” said Chuck Sulkala, NABC executive director. NABC initiatives include the successful and popular Recycled RidesTM program as well as other NABC community service programs including First Responder Emergency Extrication (FREETM), and the Distracted Driving initiative. Nominations for NABC board seats must be submitted in writing. Options include:
Mitchell International, a provider of technology, connectivity and information solutions to the Property & Casualty (P&C) insurance industry and their supply chain partners, has released its Industry Trends Report (ITR) for the third quarter of 2016. In honor of the company’s 70th anniversary, Alex Sun, President and CEO, looks ahead at key technology, social and trends include technology transformation, machine learning and digital consumer engagement. Sun also weighs in on the trends specifically impacting the auto casualty, workers’ compensation and auto physical damage industries. Nine years ago, Mitchell created the Mitchell Collision Parts Price Index (MCPPI) to track the inflationary trends of the most replaced collision parts. Today, the annuallyupdated MCPPI includes the top 20 most replaced parts on collision estimates split out by country of origin and part type. Mitchell's ITR reaches more than 33,000 collision and casualty industry professionals and provides visibility into data-driven trends in the P&C market. The complete report is available at www.mitchell.com/industrytrends-report.
■ E-mail Info@NationalAutoBody Council.org or executive director Chuck Sulkala at chucksulkala@msn .com.
Renee Ricciotti, the Designated Representative for Diamond member, 3M Automotive
■ Fax NABC administrative office at (414) 768-8001
“We welcome nominations from all
For more information, visit www. NationalAutoBodyCouncil.org.
Eric Showalter, the Designated Representative for Bronze member, Washburn Tech
Mitchell Issues Third Quarter 2016 Industry Trends Report
■ Mail to National Auto Body Council, 7044 S. 13th St, Oak Creek, WI 53154.
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www.autobodynews.com | SEPTEMBER 2016 AUTOBODY NEWS 73
BASF Accepting Entries for 2nd Annual Glasurit Best Paint Award
Glasurit Automotive Refinishes will honor outstanding excellence in painting during the 2nd annual Glasurit Best Paint Award, judged and presented by the legendary Chip Foose during the SEMA show in Las Vegas on November 2. Vehicles must be on display at the 2016 SEMA show and must use Glasurit 22, 55 or 90 Line products including primer, color and clear to be considered. Foose will judge vehicles based on fit and finish, quality of preparation and final presentation. “We are proud to partner with world renowned designer Chip Foose to recognize the highest level of craftsmanship for vehicles restored with Glasurit,” said Shefali Cromer, Glasurit market segment manager. The first place winner will receive a Chip Foose-designed trophy, a personalized rendering autographed by Foose and a customized Glasurit Best Paint Award jacket. The awards will be presented at 9 a.m. on November 2nd at BASF booth #23067. For more information, visit http://www.basfrefinish.com.
BASF Boosts R&D in Asia Pacific for Automotive Coatings BASF has increased its regional research and development (R&D) activities for automotive coatings at the BASF Innovation Campus Asia Pacific in Shanghai, China. At the new state-of-the-art coatings and coating resins laboratories, the company’s R&D team is addressing regional automotive customers’ growing demands for high-performance, quality and flexible coatings solutions with a lower environmental impact. “We anticipated the significant market shift of the automotive industry as well as the shift of R&D ca-
president, Coatings Solutions, Asia Pacific. “One key enabler for future success is the globalization of our R&D landscape and to establish an organization to meet future market needs. We plan to increase our R&D personnel in Asia Pacific, mostly in China.” The new laboratories focus on R&D activities for coating formulations, resins and polymer synthesis, as well as coating applications for spraycoats and electro deposition coatings. The BASF’s new laboratories conduct R&D activities covering resins, latest coating applicacoating formulation, and polymer synthesis as well as coating tion technology also applications for spray and electro deposition coatings ensures that custo-
Snap-on to Provide Integration for i3 Brands’ Extended Warranty Coverage for Genuine OEM Automotive Parts
i3 Brands and Snap-on Business Solutions (SBS), a business unit of Snap- on Incorporated, will integrate i3 Brands’ signature PartProtection platform into the SBS ecosystem. PartProtection created the indus-
try’s first point-of-sale for providing extended coverage service contracts in the automotive genuine parts industry. According to i3 Brands, PartProtection has a certified interface with the top Dealer Management Systems (DMS) and is improving service experiences in franchised dealerships across the country. “We are thrilled to work with i3 Brands on this new endeavor,” said David Foutz, vice president of sales and marketing at SBS. “This integration will provide our OEM dealership customers with unprecedented access to coverage and extended service contracts on all eligible OEM parts and service. In addition to opening up new revenue streams for dealerships, this
pacities of our customers to Asia,” said Peter Fischer, BASF senior vice
will improve customer retention and deliver real value to consumers. By working together, SBS and i3 Brands can help dealers extend these offerings to parts wholesale customers as well.” PartProtection will be embedded directly into SBS’s electronic parts catalog (EPC), allowing for seamless look-up and immediate identification of extended warranty or service contract opportunities on all eligible OEM parts. Franchise dealerships and other OEM customers will then be able to provide consumers with an additional two years of coverage beyond manufacturer warranties with unlimited miles. Used as a retention tool, the majority of policies are redeemed at the dealership of origin. “This is an exciting opportunity for i3 Brands,” said Michael Lucas, CEO of i3 Brands. “The integration of these world-class technologies will enable i3 Brands to help SBS enhance its strong relationships within the dealership network and increase coverage of OEM parts sold by the shop owners and managers. Making enhanced warranties more affordable and accessible to repair shops and consumers is a central component of this partnership.”
74 SEPTEMBER 2016 AUTOBODY NEWS | www.autobodynews.com
mer’s production line conditions can be simulated, creating superior value. According to the company, demand for sustainable and high-performance coatings that reduce volatile organic compounds in the automotive industry is on the rise. “We have built up significant R&D resources at the Innovation Campus in Shanghai, where many of our innovations are developed to benefit our customers,” said Rafael Bautista Mester, BASF head of R&D and technology management, Coatings Solutions Asia Pacific. “We will further invest and develop new solutions to address growing demand of our customers for products that are sustainable, durable and aesthetically pleasing. Bringing together our R&D talent, we are working on global and regional projects that focus on researching and developing new and improved products, applications and alternative technologies.”
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www.autobodynews.com | SEPTEMBER 2016 AUTOBODY NEWS 75
Pokémon Go and Car Accidents by Barry P. Goldberg, A Professional Law Corporation
Chances are, you have heard of the new Pokémon Go phenomenon that is sweeping the nation. Pokémon Go is a game played on a smartphone that encourages people to walk around to collect 151 Pokémon and is based off the card game and hand-held Nintendo games of the 90’s. While a seemingly harmless game of augmented reality, Pokémon Go is turning into anything but. Indeed, the app—one of the most popular smartphone games of all time—is causing numerous car crashes and injuring innocent victims throughout the state and country. Here are a few times the game has actually contributed to real world accidents: ■ A man was driving while playing the game when he got distracted, drove off the road, and slammed into a tree. He was taken to a hospital with minor injuries. ■ A 15-year-old girl was hit by a car as she was walked onto a busy highway while paying attention to her phone instead of oncoming traffic. The girl suffered an injured collarbone and foot as well some bruising. ■ A man stopped his car in the middle of the highway, causing a multi-car pile up,
in an effort to catch Pikachu, one of the tiny fictional monsters. ■ A police body-camera recorded a man crashing into the back of a police car while playing the game. No officers were inside the vehicle at the time of the crash. No one was injured. These are just a few examples of the accidents caused by drivers distracted by Pokémon Go. If you or a loved one were injured by a driver or pedestrian who was playing the game, contact an experienced injury attorney to discuss your legal rights.
What is Pokémon Go? As noted above, Pokémon Go is an augmented reality game one can play on their smartphone. To quote pokemon.com, after downloading the application: “Get on your feet and step outside to find and catch wild Pokémon. Explore cities and towns around where you live and even around the globe to capture as many Pokémon as you can. As you move around, your smartphone will vibrate to let you know you’re near a Pokémon. Once you’ve encountered a Pokémon, take aim on your smartphone’s touch screen and throw a Poké Ball to catch it. Be careful when you try to catch it, or it might run away! Also look for PokéStops
located at interesting places, such as public art installations, historical markers, and monuments, where you can collect more Poké Balls and other items.” Unfortunately, the game does not take into consideration private property, busy highways, etc. and is putting many innocent individuals at risk when inattentive gamers attempt to drive and play the game.
Pokémon Go and Distracted Driving Distracted driving includes “any activity that could divert a person’s attention away from the primary task of driving. All distractions endanger driver, passenger, and bystander safety.” These types of distractions can include:
Texting Using a cell phone or smartphone Eating and drinking Talking to passengers Reading Watching a video Adjusting a radio, CD player, or MP3 player
And now it seems that we can add “playing Pokémon Go” to this list.
We would like to thank Barry Goldberg for reprint permission.
Copart Joins NABC as Top Level Diamond Member
The National Auto Body Council (NABC) has announced that they have welcomed Copart, a provider of remarketing services to process and sell salvage and clean title vehicles, as a top level Diamond Member. According to the Council, as a long-term supporter of NABC’s community service programs, Copart has donated and facilitated the transfer of vehicles from insurers and other donors for use in Recycled Rides™ and First Responder Emergency Extrication (FREE™) programs. “Copart has been an integral part of the success and growth of our community service initiatives,” said Chuck Sulkala, NABC executive director. “We appreciate all their contributions and are grateful for this increased commitment as a Diamond member so we can fulfill NABC’s mission to provide our members with the ability to showcase the integrity and professionalism of collision industry professionals.” According to the company, Copart links sellers to more than 750,000 members in more than 150 countries worldwide through its multi-channel platform.
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CARSTAR Appoints Sam Freeman as Vice President of Franchise Development
CARSTAR has announced the hiring of Sam Freeman as vice president of franchise development. Freeman enters this new role at CARSTAR
after serving as the director of franchise sales for one of CARSTAR’s sister brands under the parent company of Driven Brands, Inc. According to the company, as the director of franchise sales, Freeman drove significant growth assisting existing owners with additional centers, as well as adding new franchisees to the system. Transitioning into an elevated role with CARSTAR, Freeman is looking forward to supporting existing franchisees by identifying their potential for multi-center ownership, and will grow CARSTAR by uncovering new potential markets. To ease the process of CARSTAR’s conversion program that targets single-unit auto body shops, Freeman
will work closely with the real estate team to create a seamless platform for new and existing franchisees. “I’m thrilled to join CARSTAR, which has an outstanding method of converting independent shop owners and enhancing their profitability. The processes and synergy created by Dave Schaefers and Michael Macaluso among CARSTAR and the other automotive aftermarket franchise concepts at Driven Brands, is unmatched in our industry,” said Freeman. “CARSTAR is leading the charge in the consolidation that is occurring wi-thin the collision industry. Many independent auto shops often do not having a consistent and time-effective process in place; I’m looking forward to helping more of those businesses get off the ground and adding to our remarkable franchise system.” For more information, visit www .CARSTAR.com.
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Car Care Professionals Network Releases Recommended Sales Contact and Communication Best Practices
The Car Care Professionals Network (CCPN), an Auto Care Association advisory committee of repair shop owners and managers, has released a recommended set of sales contact and communication best practices. The practices are recommended for
distributor and manufacturer sales personnel and manufacturers’ representatives, and detail what works best for repair shops when setting up appointments and maintaining communication. The concept for the best practices document developed from a forum of association member warehouse distributors, manufacturers, manufacturers’ representatives and CCPN. CCPN members noted that while they rely on their supplier sales personnel for information and support, these recommended practices could enhance the efficiency of their communications and meetings.
The source for timely information that every body shop needs!
The best practices were submitted and discussed by CCPN members, then reviewed and approved by the combined forum. The CCPN committee members are: Chuck Hartogh, C & M Auto Service, Glenview, IL, Chairman Dwayne Myers, Dynamic Automotive, Frederick, MD, Vice Chairman Brian Bowersock, West Escondido Automotive & Transmission, Escondido, CA Scott Brown, Cardinal Plaza Shell, Springfield, VA Rudy Epp, Rudy’s Auto Service Ltd., Winnipeg, Canada Andy Massoll, Curt’s Service, Oak Park, MI Brian Ponder, Ponder Auto Repair, Johnson City, TN Ron Smith, Smith’s Service Center of Madison, Inc., Madison, WI Ron Tinner, Sparks Tire & Auto, St. Charles, MO Rick Urso, Meineke Car Care Center, OakPromote Lawn, IL your business with Wes Ward, Wes Ward Auto Repair, an exclusive article featuring St. Johnsbury, VT To your accessproducts a copy ofor theservices. best practices, visit http://bit.ly/ccpnseries
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General Motors Dealer Equipment Program Approves Global Finishing Solutions’ REVO Accelerated Curing Systems
Global Finishing Solutions (GFS) has announced its inclusion in the General Motors Dealer Equipment Program with its REVO Accelerated Curing Systems. According to the company, the state-of-the-art REVO Systems, which use short wave electric infrared technology, can improve paint shop throughput up to 80 percent. “Global Finishing Solutions is excited to work with the GM Dealer Equipment Program to be the program’s sole provider of infrared curing equipment,” said Brandon Lowder, vice president of auto refinish sales at Global Finishing Solutions. “With REVO Systems, GFS provides shops the ability to dramatically increase throughput without overhauling their space.” Introduced in 2014, GFS’ REVO Accelerated Curing Systems leverage electric IR technology to reduce curing times for both prep and paint phases of repairs. Available in multiple models ranging from a handheld unit to larger systems which integrate into paint booths and prep areas, the REVO Systems are designed to fit a variety of needs while working within a shop’s current footprint. “REVO products offer the colli-
sion repair industry a win-win-win,” added Lowder. “The dealership can realize increased profits through productivity gains, the technician enjoys easy-to-use technology that produces exceptional repairs and the end user receives a higher quality repair that truly brings a vehicle back to the quality it was before an accident.” The GM Dealer Equipment Program provides a full range of OEM tested and approved equipment to service, parts and body shops. The program offers installation and training assistance, factory direct shipments and experienced personnel. It can also arrange for supplier visits and product demonstrations to provide shops with complete information about its approved products. As an OEM-approved supplier, Global Finishing Solutions will offer REVO Accelerated Curing Systems to meet the needs of GM dealership service operations across the U.S. and Canada. In addition to supplying the REVO Systems, GFS is a GM-approved supplier of paint booths, prep environments and other finishing equipment. For more information, visit http:// www.globalfinishing.com.
Glassware Fundraiser to Benefit NABC
An online fundraiser raises a glass to the National Auto Body Council (NABC) courtesy of B-Cycled Bottles, which is offering 50% of proceeds from sales of its unique cocktail glass-
ware to help fund NABC community service programs.
The glasses are made from recycled Grey Goose vodka bottles and retail for $40 for a set of two glasses on eBay. Proceeds from the fundraiser
will help the National Auto Body Council further its mission to promote the professionalism and integrity of collision industry professionals. “This is a unique, fun and practical way folks can support NABC’s community service programs,” said Chuck Sulkala, NABC executive director. “The recycled component of the product dovetails with our signature Recycled Rides™ program, which provides vehicles and transportation to individuals in need. We appreciate B-Cycled Bottles’ support to bring our community service initiatives to as many communities across the country as possible.” For more information, contact Brandon Eckenrode at: Brandon .Eckenrode@ed-foundation.org.
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I-CAR® Launches Vehicle and Technology Specific Training™
I-CAR®, the Inter-Industry Conference on Auto Collision Repair, has announced the launch of its Vehicle and Technology Specific Training™ product line that conveys OEM-specific, model-specific and technology-specific knowledge designed to help the colli-
sion repair industry facilitate complete, safe and quality repairs on today’s increasingly complex vehicles. The current product lineup includes 26 of I-CAR’s courses, classified into either vehicle or technology-specific training categories. The new product line sets the stage for further development of the portfolio, with new courses already in development. According to I-CAR, this product line was developed with industry input in mind. “The industry has demonstrated that it seeks more vehicle and technology-specific collision repair information in order to keep upto-date on the increased usage of new materials on vehicles as well as the nuances of the 100+ new or redesigned vehicles introduced each year. The industry has demonstrated this demand,”
a statement from the company read. “You need both fundamental and vehicle-specific training to facilitate quality repairs,” said John Van Alstyne, I-CAR CEO and president. “ICAR’s training portfolio, which now includes over 200 courses, works synergistically to deliver the breadth and level of knowledge required to repair today’s vehicles, especially when combined with OEM repair procedures and I-CAR’s Repairability Technical Support information services.” I-CAR’s Vehicle and Technology Specific Training aims to give collision repair professionals access to vehiclespecific information that they may not otherwise have had access to. According to Van Alstyne, “Not all OEMs deliver vehicle-specific training themselves, and when they do, it’s often for the benefit of their own repair networks. I-CAR’s platform and distribution channels allow us to deliver vehicle-specific training to a broad audience, making this information broadly accessible to the industry.” In support of the launch of Vehicle and Technology Specific Training, I-CAR is offering a limited-time promotion on Honda/Acura courses. For more information, visit https://www .i-car.com/.
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@autobodynews
78 SEPTEMBER 2016 AUTOBODY NEWS | www.autobodynews.com
Trust your order to the collision parts specialists at these fine Dealers
N. CALIFORNIA
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855-397-1744 (805) 526-5007 Direct (805) 526-0979 Fax M-F 7-6, Sat. 7:30-5
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M-F 7-6, Sat. 8-4 gkunze@metronissan.com www.metronissanredlands.com
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888-402-6915 (661) 835-0389 Fax M-F 7-6, Sat. 8-5
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www.autobodynews.com | SEPTEMBER 2016 AUTOBODY NEWS 79
Advance Measurement Systems Introduces SPECTRE™
Advance Measurement Systems (AMS) recently introduced its patented SPECTRE™ Measurement System, the latest in electronic measurement technology. The source for timely “SPECTRE™ uses a cominformation that every laser plete-ly wireless, multi-point body shop needs! system to accurately measure a vehicle’s frame and identify damaged areas on a 3D model,” a statement CALL 800-699-8251
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Caliber Collision Teammates Rally Nationwide, Donate Record 3.1 Million Meals for 37 Food Banks
Caliber Collision’s 5th Annual Rhythm Restoration Food Drive has resulted in 3.1 million meals collected for donation to 37 different food banks across the U.S. Caliber Collision created the Rhythm Restoration food drive as a grassroots effort, spearheaded by Caliber’s 9,000 associates, to rally customers, local business partners, and the general public to donate cash and food for at-risk children who don’t receive subsidized school lunches over the summer months. The three-week campaign raised over $334,000 in cash donations and thousands of pounds of food items. According to Feeding America, one in five children in the U.S. worry about when they’ll have their next meal. Hunger is especially devastating in childhood. Studies show that proper nutrition is critical to a child’s physical, emotional and learning development. The problem is especially acute during the summer months when at-risk children do not have access to subsidized school lunch programs. Collection bins were set up at each of Caliber’s 420 locations nationwide. Caliber associates challenged each other and engaged their local communities through a variety of fund-
raising events such as car shows, auctions, motorcycle rallies, dunk tanks, head shaving, pie throwing and other giving opportunities. “Giving back to our local communities is an integral part of Caliber’s core values,” said
Caliber Collision associates and friends celebrate the success of the company’s 5th annual Rhythm Restoration Food Drive, which raised over $334,000 and collected thousands of pounds of food, resulting in a record 3.1 million meals for 37 food banks across the country
Steve Grimshaw, Caliber Collision chief executive officer. “I am proud of our 9,000 teammates who worked tirelessly over the three week drive to raise a record breaking amount of meals for kids in need. We thank our business and community partners who have joined with us to restore the rhythm of life for children across the 16 states that Caliber serves.”
Become an Audi Genuine Parts Fan
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Elk Grove Toyota 916-405-4700 800-952-5307 ELK GROVE
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916-405-8045 Fax M-F 7am-7pm; Sat 8am-5pm www.elkgrovetoyota.com Audi Genuine Parts
80 SEPTEMBER 2016 AUTOBODY NEWS | www.autobodynews.com
Chief® Joins National Truck & Heavy Equipment Claims Council
Chief was recently admitted to the National Truck & Heavy Equipment Claims Council (NTHECC), the industry trade organization dedicated to ethics, efficiency and issues involving the servicing of insurance claims and the subsequent repairs of all forms of
heavy-duty vehicles and equipment. Chief was elected into the council as an associate member by majority vote of the membership at its spring meeting. NTHECC membership is comprised primarily of independent claims adjusters and insurance companies. As one of the few manufacturers of heavyduty collision repair equipment admitted to the NTHECC, Chief brings a unique perspective to the organization. Recognizing this, the members have asked Chief to make a presentation addressing the latest advancements in collision repair equipment for the heavy-duty truck industry at the council’s next meeting in October. According to Chief, the NTHECC is highly respected within the in-
dustry, in part because becoming a member is not easy. The process involves a written letter of reference and consideration for membership from three current members, and a formal presentation to Council members regarding the proposed company’s philosophies and qualifications. This is followed by a lengthy vetting process before admission is offered. “NTHECC membership gives us the opportunity to have conversations with the people who are out there in the repair shops every day, seeing damaged vehicles and how they are being repaired,” said Lee Daugherty, heavy duty sales manager for Chief. “As an NTHECC member, we are part of the team constantly learning what’s going on in the ‘real world’ of the industry so we can work with heavyduty collision repair shops, insurance adjusters and insurance companies to enhance productivity and safety.” Safety is a key stated objective of the NTHECC. The organization works to promote safety in the ownership and use of trucks and heavy equipment and supports studies into the causes of highway accidents and how to reduce them. To learn more about the National Truck & Heavy Equipment Claims Council, visit nthecc.org.
Assured Performance and TenPoint Complete Announce Advanced and Customized CSI Services for OEM Certified Collision Care Providers
Assured Performance has announced that they have entered into an agreement with TenPoint Complete to provide special services and pricing to their Certified Repair Provider network. Through this alliance, Assured Performance Certified shops will be able to track their CSI performance and access, measure and manage all aspects of their collision repair business through a newly developed KPI
feature. The newly developed services delivered by TenPoint Complete also feature custom dashboards and electronic and phone-based CSI surveying. According to the company, this exclusive tool set will provide Collision Care Providers with an advanced approach to CSI that is also cost-effective. “Our alliance with Assured Performance demonstrates a collaborative effort that provides services to multiple stakeholders, including repairers, OEMs and other business partners,” said Robb Young, TenPoint
SO. CALIFORNIA Galpin Volkswagen North Hills
818-778-2005
Fax: 818-778-2090
Complete. “Repair businesses in the network now have access to the ‘Complete Solution,’ including custom dashboards and electronic and phone-based CSI surveying. This will enable decision makers the ability to positively impact customer satisfaction on a daily basis,” Young said. “This new business relationship with TenPoint Complete creates an ideal way for our OEM Certified Collision Care Providers to deliver, monitor and manage the best customer experience possible,” said Scott Biggs, CEO of Assured Performance. “Enabling our Certified Repair Providers to deliver an excep-tional customer experience consistently and cost-effectively is funda- mental to our mission.” Aaron Clark, Assured Performance vice president of certification compliance and former MSO shop owner, commented, “This CSI solution provides a shop with exactly what they need to manage quality and compliance efficiently, with the added bonus that it represents the most costeffective solution, improving the overall business ROI.”
Volkswagen of Murrieta Riverside County
951-894-4721 Fax: 951-894-6278
www.galpin.com
michael.potter2@hendrickauto.com
Volkswagen of Downtown LA Los Angeles
NO. CALIFORNIA
Fax: 213-222-1272 Ask for Carlos or Erasmo
925-934-8459
213-747-7246
Dirito Bros. Walnut Creek Volkswagen Walnut Creek Fax: 925-934-0786
parts@dirito.com
www.autobodynews.com | SEPTEMBER 2016 AUTOBODY NEWS 81
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