Western October 2015 Issue by Autobody News

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10 Automakers Commit to Automatic Emergency Braking on All New Vehicles, Over 50% of New Cars Ten major vehicle manufacturers have committed to making automatic emergency braking (AEB) a standard feature on all new vehicles built, the U.S. Department of Transportation, its National Highway Traffic Safety Administration (NHTSA) and the Insurance Institute for Highway Safety (IIHS) announced Sept. 11. “We are entering a new era of vehicle safety, focused on preventing crashes from ever occurring, rather than just protecting occupants when crashes happen,” said U.S. Transportation Secretary Anthony Foxx. “But if technologies such as automatic

emergency braking are only available as options or on the most expensive models, too few Americans will see the benefits of this new era. These 10 companies are committing to making AEB available to all new-car buyers.” The announcement, made at the dedication of IIHS’s newly expanded Vehicle Research Center, represents a major step toward making crash-prevention technologies more widely available to consumers. The 10 companies – Audi, BMW, Ford, General Motors, Mazda, Mercedes Benz, Tesla, Toyota, Volkswagen and Volvo See Automatic Braking, Page 26

Wedge Clamp Systems Opens U.S. Location After 30 Years of International Distribution by Victoria Antonelli, Online Editor

Wedge Clamp’s Chief Operating Officer for the United States, Peter Allan

Craftsman Collision, an MSO with 36 shops in Canada and owner of Wedge Clamp Systems, opened its first U.S. location in Long Beach, CA. On August 20, a grand opening was

held for both Craftsman Collision USA and Wedge Clamp Systems. During the opening day luncheon, car dealers, body shop owners and insurance company representatives had the opportunity to tour the 30,000-squarefoot-facility, and learn about the centerpiece equipment, Wedge Clamp Systems, which consists of lightweight, portable anchoring, measuring, and pulling tools. See Wedge Clamp, Page 52

October 2015 SHOP and PRODUCT SHOWCASE Featuring 23 Successful Products INSIDE

VOL. 33 ISSUE 10 OCTOBER 2015

New Survey Results Show Insurers ‘Who Pays For What’ in Terms of Frame/Mechanical Procedures by John Yoswick

Just under 61 percent of shops surveyed said they are paid “always” or “most of the time” for removing coatings from pinchwelds prior to mounting the vehicle on a frame machine when it is required for the repair. But industry trainer and consultant Mike Anderson said that percentage— from the latest “Who Pays for What?” survey results available now—isn’t high enough. “In my opinion, that 61 percent should be 100 percent,” said Anderson, president of Collision Advice and cre-

ator of the survey. Anderson noted that some automakers do not approve mounting or anchoring in the pinchweld area at all, and said shops should always follow manufacturers recommendations. But when mounting using the pinchwelds, See New survey results, Page 12

Toby Chess and David Luehr Offer RDE Talks at SEMA see Hey Toby! p. 70, 72 and David Luehr p. 56, 57

Undercover State Farm Employee Reveals Suppression of Labor Rates by Stacey Phillips, Assistant Editor

A year and a half after the first complaint was filed by body shops in Mississippi against the nation’s top insurers, the plaintiffs’ claims were dismissed yet again by a Florida judge on August 17. Although it can be viewed

as a set back by some, Eaves Law Firm continues to gather more information to help its case, including comments from a State Farm employee. There are now more than 500 body shops in 19 states part of the multi-district lawsuit in Florida, alleging the supSee Labor Rate Dispute, Page 14

See p. 50 for SCRS Repairer Driven Education at SEMA See p. 62 for I-CAR Collision Repair Training See p. 24 for Three-part OEM Collision Repair Technology Summit at SEMA

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2 OCTOBER 2015 AUTOBODY NEWS | www.autobodynews.com

Contents

COLUMNS Attanasio - Collision Veteran Takes on Paint Underpays with PaintEx 2.0 . . . . . . . . . . . . 22 Attanasio - Consultant Helps Shops Find Leaders and Build Positive Culture . . . . . . . 20 Franklin - How Much Do Numbers Matter? . . . 28 Hey Toby - Glue and Rivets Have Replaced Welding on Many Newer Vehicles . . . . . . . . 70 Luehr - Competing with Consolidation? Change Your Relationship with Fear First . . . . . . . . . 56 Yoswick - CIC Committee Offers Industry a Way to Push for Use of Better Data Standard . . . 42 Yoswick - PPO Insurance, Non-OEMs Rating Better, State Farm’s Service First, Michigan’s MFN . . . . . . . . . . . . . . . . . . . . . 44 NATIONAL ‘Adoption of a Learning Culture Key to KPI Success’ Says New I‑CAR Production Management Role . . . . . . . . . . . . . . . . . . . 65 10 Automakers Commit to Automatic Emergency Braking on All New Vehicles, Over 50% of New Cars . . . . . . . . . . . . . . . . . 1 2015 SEMA Scholarship and Loan Forgiveness Awards . . . . . . . . . . . . . . . . . . 74 ASA Study on Aluminum Body Panel Repair . . 23 Automakers are Spending Billions on Tech that Many Consumers Don’t Use, Says J.D. Power Survey . . . . . . . . . . . . . . . . . . . 66 BASF’s Highlights at SEMA Include 2 Booths, Cars, Awards, Autographs and Education . . 60 Bonding Solutions Exhibits New Systems and Solutions . . . . . . . . . . . . . . . . . . . . . . 76 Car-O-Liner Aluminum Work Station Wins PTEN Award. . . . . . . . . . . . . . . . . . . . . . . . 69 CARSTAR Sees 2nd Record Year of Sales Unfolding . . . . . . . . . . . . . . . . . . . . . . . . . . 69

I-CAR is back at SEMA in 2015 with training at the Las Vegas Convention Center. I-CAR training centers around individual’s roles as collision industry professionals. See a list of training sessions on p. 62. Publisher & Editor: Jeremy Hayhurst General Manager: Barbara Davies Assistant Editor: Stacey Phillips Online Editor: Victoria Antonelli Contributing Writers: Tom Franklin, David Brown, John Yoswick, Janet Chaney, Toby Chess, Ed Attanasio, Chasidy Sisk, David Luehr Advertising Sales: Joe Momber, Sean Hartman, Bill Doyle, Norman Morano (800) 699-8251 Office Manager: Louise Tedesco Sales Assistant: Cass Heckel Art Director: Rodolfo Garcia

Alfred Matthews Buick-GMC-Cadillac .57 AMH Canada, Ltd. . . . . . . . . . . . . . .12 Audi Burlingame . . . . . . . . . . . . . . . .4 Audi Wholesale Parts Dealers . . . . .72 Automotive Art . . . . . . . . . . . . . . . . .11 Automotive ID . . . . . . . . . . . . . . . . . .53 AutoNation Chrysler-Dodge-JeepRam-Fiat . . . . . . . . . . . . . . . . . . . .10 AutoNation Chrysler-Jeep-DodgeRam of North Phoenix . . . . . . . . .26 Axalta Coating Systems . . . . . . . . . . .2 BMW Wholesale Parts Dealers . . . .71 B-TECH Systems . . . . . . . . . . . . . . .28 Bob Smith BMW . . . . . . . . . . . . . . . .52 Bob Smith MINI . . . . . . . . . . . . . . . .52 Bonding Solutions . . . . . . . . . . . . . .37 Capitol Subaru . . . . . . . . . . . . . . . . .80 Car Bench North America . . . . . . . . .5 Car-Part.com . . . . . . . . . . . . . . . . . .30 Carworx . . . . . . . . . . . . . . . . . . . . . . .9 Certified Automotive Parts Association (CAPA) . . . . . . . . . . .51 Chief Automotive . . . . . . . . . . . .13, 21 Classifieds . . . . . . . . . . . . . . . . . . . .78 Colortone Automotive Paints . . . . . .24 CRS Collision Repair Management System . . . . . . . . . . . . . . . . . . . . .49 D & S Curing Solutions . . . . . . . . . .31 Del Grande Dealer Group . . . . . .16-17 Dent Magic Tools . . . . . . . . . . . . . . .24 Diamond Standard Parts, Inc. . . . . .39 Dominion Sure Seal, Ltd. . . . . . . . . .15 Downtown Motors of LA (Audi, VW, Porsche) . . . . . . . . . . .55 Earnhardt Hyundai . . . . . . . . . . . . . .64 East Bay BMW-MINI . . . . . . . . . . . . .61 Eco Repair Systems of North America, LLC . . . . . . . . . . .35 Elk Grove Toyota . . . . . . . . . . . . . . .53 EMM . . . . . . . . . . . . . . . . . . . . . . . . .27 Enterprise Rent-A-Car . . . . . . . . . . .36 Equalizer Industries, Inc . . . . . . . . .38 Eurovac, Inc. . . . . . . . . . . . . . . . . . . .6 FBS Distribution Co., Inc. . . . . . . . .14 First Auto Group . . . . . . . . . . . . . . . .46 Ford Wholesale Parts Dealers . . . . .59 Galpin Motors . . . . . . . . . . . . . . . . .47 GM Wholesale Parts Dealers . . . . . .54 H & S Autoshot Mfg. Co. . . . . . . . . .43

Serving California, Nevada, Arizona and Utah. Autobody News is a monthly publication for the autobody industry. Permission to reproduce in any form the material published in Autobody News must be obtained in writing from the publisher. ©2015 Adamantine Media LLC. Autobody News P.O. Box 1516, Carlsbad, CA 92018 (800) 699-8251 (760) 603-3229 Fax www.autobodynews.com Email: news@autobodynews.com

Western

Carworx Showcasing European Paint Line at SEMA. . . . . . . . . . . . . . . . . . . . . . . . . . . 57 CCC Displays New Technology & Services at SEMA. . . . . . . . . . . . . . . . . . . . . . . . . . . 77 Chief Introduces ‘Affordable Online Leasing Tools’ . . . . . . . . . . . . . . . . . . . . . . 69 Collision Repair Technology Summit Offers Three OEM Sessions, Thursday, Nov. 5. . . . 24 CREF Seeks ‘Back to School’ Support for Students . . . . . . . . . . . . . . . . . . . . . . . . 10 Difference Between Sectioning and Partial Replacement? . . . . . . . . . . . . . . . . . 66 Dominion Sure Seal Focuses on Cycle-Reduction Products to Benefit Body Shops . . . . . . . . . 15 Entry to Garmat USA’s Sharp Shooter Contest Still Open Until Oct. 1, Winner Gets Trip for 2 to SEMA . . . . . . . . . . . . . . . . . . . . . . 76 Ford Patents ‘reconfigurable seats’ for Self-Drivers . . . . . . . . . . . . . . . . . . . . . . . . 77 GM Updates Paint-Friendly Service Parts . . . . 64 Government Accountability Office Releases Safety Study, Recommends DOT Establish Communication with States . . . . . . . . . . . . 78 I-CAR Training Classes at SEMA . . . . . . . . . . . 62 Industry Veteran Seeks to Re-Evaluate Perceived Low-Valued Vehicles. . . . . . . . . . 48 Legal Issues Mount for Driverless Car Technology Says USC Survey of Experts. . . . . . . . . . . . 73 Members Get a Sneak Peek at SEMA Garage Renovations and Additions . . . . . . . . . . . . . 76 Mitchell Supports Veterans2Work and Its Employer Partnership Program . . . . . . . . . . . 6 New Survey Results Show Insurers ‘Who Pays For What’ in Terms of Frame/Mechanical Procedures. . . . . . . . . . . . . . . . . . . . . . . . . . 1 PPG Completes Acquisition of IVC Industrial Coatings . . . . . . . . . . . . . . . . . . . . . . . . . . 69 Premiere Services Partners with LKQ on Industry’s First Recycled Mobile Electronics Parts Program . . . . . . . . . . . . . . . . . . . . . . 77 Prima Demonstrates Latest MIG Welders at SEMA. . . . . . . . . . . . . . . . . . . . . . . . . . . 61 ProFirst Certified Shops Discuss How Program Has Improved Business . . . . . . . . . . . . . . . 38 SCRS Repairer Driven Education Classes . . . . 50 SEMA New Products Showcase Relocated This Year for Ease of Location . . . . . . . . . . 76 Study on Advanced Driver Assistance Systems and the Evolution of Self-Driving Functionality. . . . . . . . . . . . . . . . . . . . . . . . 65 Team PRP Automotive Recyclers Expands Network with Three New National Members . . 64 Top TV Celebrities Featured at SEMA’s “Velocity Live” . . . . . . . . . . . . . . . . . . . . . . 74 Toyota Website Links to Collision Repair Training . . . . . . . . . . . . . . . . . . . . . . 66 Turbomix PaintSaver Has New Stirring Technology. . . . . . . . . . . . . . . . . . . . . . . . . 29 U.S. House Committee Passes the Federal Vehicle Repair Cost Savings Act . . . . . . . . . 66 Undercover State Farm Employee Reveals Suppression of Labor Rates . . . . . . . . . . . . . 1 Valspar’s Family of Brands’ SEMA Highlights Include Custom Cars, Celebrity Appearances, Music and Airbrushing . . . . . . . . . . . . . . . . 60 Vehicle Satisfaction Index Scores Drops for Third Year . . . . . . . . . . . . . . . . . . . . . . . 73 Wagner SprayTech Shows MotoCoat Sprayers at SEMA . . . . . . . . . . . . . . . . . . . 74 Wedge Clamp Systems Opens U.S. Location After 30 Years of International Distribution . . 1

Indexof Advertisers

REGIONAL AllState Ranks California Cities Based on Safest Drivers, Lancaster Leads L.A. County in 11th Place . . . . . . . . . . . . . . . . . . . . . . . . . . 8 ASA-AZ to Host Service Writers School of America Class in October . . . . . . . . . . . . . . 35 AZ Body Shop Warns of Repair Scheme . . . . . 10 Body Shop in Nevada Named to Inc. 5000’s Fastest Growing Companies . . . . . . . . . . . . . 6 CA Law Firm Advises Shops on B.A.R. Compliance . . . . . . . . . . . . . . . . . . . . . . . . 10 CA Shop Accused of Selling Laughing Gas to Drivers . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 CAA Glendale/Foothill Hosts Team Engagement Talk . . . . . . . . . . . . . . . . . . . . . 9 Craftsman Collision Opens First U.S. Location in CA . . . . . . . . . . . . . . . . . . . . . . . 9 Industrial Finishes & Systems Adds Carson City, NV, Location & New Addition to CA Team . . . 4 Mountain Lion Tranquilized in CA Auto Body Shop Visit . . . . . . . . . . . . . . . . . . . . . . . . . . 9 Santa Clara CAA Chapter Celebrates 32nd Annual Golf Tournament . . . . . . . . . . . . . . . 36 Service King, Allstate Donate F-150 to Phoenix Family Promise in AZ . . . . . . . . . . . . . . . . . . 4 Sherwin-Williams Eco-Lean Level 2 Workshop in UT . . . . . . . . . . . . . . . . . . . . . 10 Tim Ronak Discusses Creating Returns on Shop Investments at CAA Glendale/Foothill Aug. Meeting . . . . . . . . . . . . . . . . . . . . . . . 18 Veteran Instructor Peter Lock Retires After 36 Years as Leader/Mentor/Educator at CCC . . 30 Women Automotive, Machine Shop Students in CA Smash Stereotypes . . . . . . . . . . . . . . 34

Herkules Equipment Corporation . .42 Honda-Acura Wholesale Parts Dealers . . . . . . . . . . . . . . . . . .40-41 Hyundai Wholesale Parts Dealers . .75 International Epoxies & Sealers . . . .10 John Walcher, President (Veritas Advisors) . . . . . . . . . . . . . . . . . . .20 Kearny Mesa Subaru-Hyundai . . . . .56 Kia Motors Wholesale Parts Dealers . .63 Maita Subaru . . . . . . . . . . . . . . . . . .49 Malco . . . . . . . . . . . . . . . . . . . . . . . .25 Mark Kia-Mitsubishi . . . . . . . . . . . . .36 Martech Service Company . . . . . . .20 Mazda Wholesale Parts Dealers . . .61 McPeek Dodge of Anaheim . . . . . . .18 MINI Wholesale Parts Dealers . . . . .70 Mirka Abrasives, Inc. . . . . . . . . . . . .44 Mitsubishi Wholesale Parts Dealers . .54 MOPAR Wholesale Parts Dealers . .45 Moss Bros. Chrysler-Jeep-Dodge . . .7 Motor Guard Corporation . . . . . . . . .6 Nicolosi Imports . . . . . . . . . . . . . . . .30 Nissan/Infiniti Wholesale Parts Dealers . . . . . . . . . . . . . . . . . . . . .69 Orange Coast Chrysler-DodgeJeep-Ram . . . . . . . . . . . . . . . . . . .32 Prima Welds, Inc. . . . . . . . . . . . . . . .23 Puente Hills Subaru . . . . . . . . . . . . .46 Riverside Kia . . . . . . . . . . . . . . . . . .43 Riverside Metro VW-Honda-HyundaiNissan-Mazda . . . . . . . . . . . . . . .48 SATA Spray Equipment . . . . . . . . . .19 Sherwin-Williams Automotive Finishes . . . . . . . . . . . . . . . . .28, 29 Shingle Springs Nissan-Subaru . . .65 Sierra Chevrolet-Honda-MazdaSubaru . . . . . . . . . . . . . . . . . . . . .60 Subaru Wholesale Parts Dealers . . .67 The Bay Area Automotive Group . . .79 Toolinaid . . . . . . . . . . . . . . . . . . . . . . .4 Toyota Wholesale Parts Dealers . . .66 Urethane Supply Company . . . . . . .34 Valspar Automotive . . . . . . . . . . . . .33 Veritas Advisors (John Walcher, President) . . . . . . . . . . . . . . . . . . .20 Volkswagen Wholesale Parts Dealers .73 Volvo Wholesale Parts Dealers . . . .77 Wedge Clamp Systems, Inc. . . . . . .22 WyoTech . . . . . . . . . . . . . . . . . . . . . .8

www.autobodynews.com | OCTOBER 2015 AUTOBODY NEWS 3

Industrial Finishes & Systems Adds Carson City, NV, Location & New Addition to CA Team Industrial Finishes & Systems Inc. announced the acquisition of All Auto Paint (AAP) in Carson City, Nevada. Carson City joins Reno as Industrial Finishes & Systems’ locations in Nevada. Following the acquisition, Industrial Finishes & Systems will operate 23 distribution centers nationwide. “We are excited to have this location to better serve our growing customer base in the Carlos Lua was greater Carson hired as a sales/ City area,” said Intechnical consultdustrial Finishes & ant for Industrial Finishes & Systems Systems Regional Manager Frank Martinez. “We’re extremely grateful to have been offered this opportunity.” AAP was founded in 2010 by Dan and Debbie Timmons. The couple were the original owners of a Carson City-based auto paint store and remained involved in the industry prior to launching AAP. They will continue to manage the operation in Carson City following the acquisition. Dan and Debbie said, “We chose

Industrial Finishes because they have what it takes to take our business to the next level.” In addition to conducting sales at the Carson City location, Industrial Finishes & Systems plans to offer training and events to the community. “We have two I-CAR instructors on staff and they will be adding classes to be held in Carson City,” added Martinez. The company plans to kick-off their new location with a customer appreciation BBQ in the coming weeks. The company also announced the addition of Carlos Lua to its Woodland, California sales team as a sales/technical consultant. He will focus on sales growth and troubleshooting technical issues. A 1990 graduate of Esparto High School in Northern California, Lua has a background in the industrial coatings field, starting his career at SherwinWilliams. Most recently, he worked as a Sherwin-Williams sales rep. “Carlos has a tremendous work ethic and is well respected by his colleagues and competition alike,” said Kevin Fitzgerald, regional sales manager in Woodland, CA. “I am proud once again to have Carlos as part of my team and welcome him as a new member of the Industrial Finishes family.”

TOOLINAID

Service King, Allstate Donate F-150 to Phoenix Family Promise in AZ

Service King Collision Repair Centers partnered with Allstate Insurance to donate a refurbished 2004 F-150 to Family Promise of Greater Phoenix as part of the NABC Recycled Rides Program. The presentation took place at Service King’s Mesa, AZ location as representatives from Service King and Allstate joined Family Promise along with several of its families for the official delivery of the vehicle. Family Promise, which provides emergency shelter and services for homeless families in the Phoenix area, expressed the need for a truck since opening its doors in 2000 and on August 27 that dream became a reality. “As an emergency shelter for homeless families in the Phoenix area, the donation of this truck is a gamechanger for our families,” said Ted Taylor, Family Promise executive director. “It will be used to pick up donations of furniture, clothing and kitchen supplies for our families who lose virtually everything when they become homeless. In addition, our ability to shuttle supplies for our programs and move our families to their new housing will be transformative for many years to come. We are so thankful for this very generous gift.”

“Reliable transportation is something many of us take for granted,” said Service King Regional Vice President Chris Anderson. “Our teammates are humbled and honored to partner with Allstate in an effort to provide a great local organization like Family Promise a vehicle that can assist in their great work for this community.” The presentation was made possible through the joint teamwork of several different partners. Coparts donated the vehicle tow from Salt Lake City to Phoenix where it was restored by Service King technicians at its Mesa, AZ repair center. LKQ and Autonation Ford partnered in supplying a remanufactured engine and donated parts to assist with vehicle repairs. Finally, Service King technicians volunteered their time to ensure the vehicle was ready for the presentation to Family Promise. This Recycled Rides giveaway marks Service King’s fourth of the year as teammates from across the country have also contributed to similar donations in Phoenix, Decatur, GA and at the NACE|Cars Expo and Conference in Detroit, MI in July. Service King operates 14 locations across the greater Phoenix area.

Audi Genuine Parts

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www.autobodynews.com | OCTOBER 2015 AUTOBODY NEWS 5

Mitchell Supports Veterans2Work and Its Employer Partnership Program

Mitchell International, a provider of technology, connectivity and information solutions to the property & casualty (P&C) claims industry and their supply chain partners, announced a partnership with Veterans2Work, an organization that helps returning veterans launch careers. As an employer partner, Mitchell provides a supportive environment for veterans’ initial workplace experiences following service and offers a path to be hired as full-time employees. To discuss its partnership with Veterans2Work, Mitchell International spoke on a panel at Dreamforce in San Francisco, CA on September 15. Entitled VetForce, Mitchell was joined by Uber, USAA and Starbucks representatives to share their insights about how they’ve been helping and hiring veterans. “Well beyond gaining dedicated, high-potential employees, Mitchell International is showing how all companies can win by hiring veterans,” explained Veterans2Work founder John Reynolds. “Employers willing to invest in potential stand to reap outsized returns on human capital, while veterans can hope for a future not otherwise available to them. It’s a win for employers, veterans and our society.”

The 16-week Cloud Computing Career Launch program is provided free of charge to qualified veterans. Veterans are selected for their aptitude and desire to succeed, with no prior experience necessary. Veterans2Work provides basic business training, formal classroom instruction, individualized mentoring and coaching, job shadowing, placement support and other services. “We are committed to hiring returning military veterans,” said Pauline Mulvey, vice president of enterprise business technology at Mitchell International. “Our partnership with Veterans2Work helps us not only to cement our commitment, but also to understand how to tap the full potential of this amazing talent pool.” For more information, contact John Reynolds: office: 415-925-1515, ext 2 or direct: 415-322-5437 or email john@veterans2work.org. The website is http://www.veterans2work.org/

@autobodynews1 Accept no Substitutes!

Body Shop in Nevada Named to Inc. 5000’s Fastest Growing Companies

New Look Collision Center ranked number 1,940 on the prestigious 2015 Inc. 5000 List of America’s Fastest Growing Companies. The body shop is making dents against businesses that are normally considered higher profile enterprises by providing exacting auto repairs, winning endorsements from automobile

New Look Collision Center ranked number 1,940 on the list of fastest growing companies

manufacturers and insurance companies, offering customers and mobile-enhanced Internet tools and hiring technicians with the highest credentials available in the auto industry. The company also ranked 13th among the fastest growing companies in the state of Nevada. The honor was awarded for reasons that range from providing high-profile, skilled jobs for auto body technicians to investing in the machinery and equipment that can restore any vehicle — including luxury and high-performance sports cars — to exacting factory specifications.

The company opened 11 years ago in 2004. Since then, New Look earned certifications from luxury automakers like Mercedes-Benz, Audi, Infiniti, GM, Ford, Nissan and Lamborghini and increased in size from one auto body shop to three, with a fourth planned for the northwestern corner of Las Vegas. The company said it built its brand and image by honing its advertising strategy to keep pace with evolving marketing trends. Owner Michael Whittemore said growth leveled off four years ago, but a revamped website, free estimator tool and carefully planned digital marketing strategies propelled business to the next level. Whittemore attributes the company’s growth, in part, to better Internet marketing. “Since joining with an Internet marketing company, we’ve just run out of room to put all the cars,” he said. The popular estimator tool allows anyone to submit the details about car damage, including photos, to receive a free quote on repairs. The website and its links also feature hundreds of positive reviews from satisfied clients. The company’s commitment to customer service also contributed to growth. Qualified estimators and auto body technicians are ASE and I-Car Platinum certified and “Class A Certified” by the Nevada Department of Motor Vehicles. All repair work is performed inhouse by certified mechanics.

EUROVAC ALUMINUM REPAIR

WET MIX DUST COLLECTOR

Eurovac is pleased to announce the introduction of the aluminum repair wet mix dust collector. This system is the safest method for collection of aluminum (explosive) dusts and will get your facility certified for aluminum repair. The unit works like a dry system but the difference is that dust is drawn into the unit through and forced down through a venturi, deep into the water. The water acts as a separator, and the majority of the dust particles fall to the bottom of the unit immediately. The unit will allow two technicians sanding at one time.

The system features include the following: • Powerful 13.8 amp motor with sealed bearings built to handle moist air from wet collector. 1560 watt pump produces 145” of water column; 140 free flow CFM. Has enough power for 2 technicians to sand with orbital sanders at the same time. • Quiet operation particularly for fine dust... motor housing is insulated and baffled for sound. • On/off feature...motor is turned on and off automatically by air switches when pneumatic tools are activated. This increases the life of the motor and reduces energy costs of running the motor. • Includes a plastic sight glass to determine when water should be added. • Stainless steel mist eliminator and final filter picks up 99.9% of dust to 10 microns. • 2” ball valve & hose at the bottom of the separator for removing sludge.

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Eurovac also has a central wet mix system for multiple bays. For additional information or pricing please contact a Eurovac representative today at 1-800-265-3878 or info@eurovac.com

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www.autobodynews.com | OCTOBER 2015 AUTOBODY NEWS 7

AllState Ranks California Cities Based on Safest Drivers, Lancaster Leads L.A. County in 11th Place

Allstate Insurance Company released on September 1 its 11th annual “Allstate America’s Best Drivers Report®” and Lancaster in Los Angeles County ranked safest in California among America’s 200 largest cities in terms of car collision frequency. The report underscores Allstate’s commitment to keeping roadways safer. According to the report, the average driver in Lancaster will experience an auto collision every 10 years, nearly identical to the national collision average. “As a trusted advisor to Allstate customers in Lancaster and across the State Rank /U.S. Rank 1 / 45 2 / 60 3 / 67 4 / 69 5 / 72 6 / 79 7 / 80 8 / 81 9 / 87 10 / 93 11 / 98 12 / 99 13 / 102 14 / 103 15 / 104

City

state we’re sharing these results to help us all become safer drivers,” said Phil Telgenhoff, field senior vice president of Allstate in California. The Allstate America’s Best Drivers Report was created to facilitate an ongoing dialogue on safe driving that saves lives. Kansas City, Kansas, is recognized as the safest driving city in America with the average driver experiencing an auto collision every 13.3 years, which is 24.8 percent less likely than the national average of every 10 years. Recently, the National Safety Coun-

Average Years Collision Between Collisions Likelihood

Lancaster Salinas Rancho Cucamonga Palmdale Thousand Oaks Elk Grove Ontario Oxnard Bakersfield Moreno Valley Fontana Fresno Pomona San Bernardino Huntington Beach

10 9.5 9.2 9.2 9.1 9 9 9 9 8.9 8.7 8.7 8.7 8.7 8.7

0.3% 5.6% 8.6% 8.8% 9.3% 10.5% 10.8% 10.8% 11.7% 12.9% 14.4% 14.5% 15.2% 15.2% 15.3%

State Rank /U.S. Rank 16 / 105 17 / 106 18 / 108 19 / 109 20 / 113 21 / 116 22 / 118 23 / 124 24 / 125 25 / 127 26 / 130 27 / 133 28 / 140 29 / 149 30 / 157

8 OCTOBER 2015 AUTOBODY NEWS | www.autobodynews.com

City

Santa Rosa Escondido Modesto Santa Clarita Chula Vista Sacramento Stockton San Diego Riverside Oceanside Orange Corona Santa Ana Long Beach Hayward

cil (NSC) estimated the U.S. is on track for its deadliest driving year since 2007. For the first six months of 2015, NSC reported traffic deaths are up 14 percent from a year ago, and serious injuries are 30 percent higher over the same period. While there are many factors that impact highway safety, an improving economy and lower gas prices have led to an increase in the number of miles being driven. The Federal Highway Administration’s latest Traffic Volume Trend Report said cumulative travel for 2015 is up by 3.5 percent.

Average Years Collision Between Collisions Likelihood 8.7 8.6 8.6 8.6 8.5 8.5 8.5 8.4 8.4 8.3 8.2 8.1 7.9 7.8 7.6

15.3% 15.7% 15.7% 15.9% 17% 18% 18.1% 19.2% 19.3% 20.6% 21.6% 23% 26.6% 28.6% 32.3%

State Rank /U.S. Rank 31 / 160 32 / 166 33 / 168 34 / 170 35 / 173 36 / 174 37 / 177 38 / 179 39 / 187 40 / 189 41 / 192 42 / 194 43 / 195

City

The June report is based on hourly traffic count data reported by the states, using data collected at approximately 4,000 continuous traffic counting locations nationwide. Allstate visually depicts the report in an interactive map found at www.allstate.com/BestDriversReport. The map features the America’s Best Drivers Report with historical collision frequency rankings from the past 11 years in an interactive format. Here is how all cities in California finished:

Irvine San Jose Pasadena Sunnyvale Fremont Anaheim Fullerton Torrance Garden Grove Oakland Los Angeles San Francisco Glendale

Average Years Collision Between Collisions Likelihood 7.4 7.3 7.3 7.3 7.2 7.2 7 7 6.8 6.6 6.1 6.1 5.6

35% 37% 37.6% 37.8% 39% 39.1% 42.4% 43.5% 46.9% 52.1% 63.3% 65% 79.4%

CA Shop Accused of Selling Laughing Gas to Drivers

A Fontana, CA auto body repair shop was served with a search warrant in August after police said it was selling laughing gas to motorists, according to a report by Crystal Cruz, KCAL9. Cruz said police suspected it was being sold illegally, which is a misdeamonor. Officials said that drivers under the influence of the laughing gas, known as nitrous oxide or NOS, have crashed their vehicles. Some of these have been fatal. Nitrous oxide is commonly used in vehicles to make them run faster. Instead, authorities suspect people are buying it to huff it, according to the report. Nic Parcher with the Rialto Police Department told Cruz that customers from the shop admitted to filling their NOS tanks. Police said there have been more than a dozen traffic accidents in 2015 involving drivers suspected of being under the influence of NOS. Cruz reported that several people were detained for questioning and one shop employee was arrested.

CAA Glendale/Foothill Hosts Team Engagement Talk

CAA’s Glendale/Foothill Chapter will host a presentation in Granada Hills, CA in October on team engagement. According to The 2014 Gallup Poll on U.S. Teammate Engagement, 28 percent of America’s workforce is engaged. What does that say about the rest of America’s working population? The CAA Glendale/Foothill chapter will be bringing in “Team Outlaw” to discuss staff engagement and challenge CAA members to think about their businesses and the people they employ and/or work with. G.B. Outlaw, president of GB Outlaw and Associates, Inc., is a workshop and business meeting facilitator, keynote speaker and business coach on leadership development, performance improvement and organizational leadership. With over 31 years of experience in the fields of manufacturing, process improvement, business and program management, sales and organizational development, Outlaw will help stakeholders develop concrete skills, strategies and solutions that create teamwork, continuous improvement and performance gains to drive company growth. RSVP to Cindy Shillito at (714) 944-4028 or radiatorgirl@socal.rr.com.

Mountain Lion Tranquilized in CA Auto Body Shop Visit

After arriving at work, a CA mechanic got a surprise when a mountain lion jumped on him, reported jewocity.com. The cat then hid under a car.

The female mountain lion had wandered out of the mountains off of Sierra Highway in Palmdale. Los Angeles County sheriff’s deputies and Fish and Wildlife officials arrived and tranquilized the animal. The mountain lion stumbled across the freeway and then collapsed in a nearby business, according to the report. Later, she was released into the Angeles National Forest. The cat was not acting aggressively. Mary Wall of Fish and Wildlife said that a healthy mountain lion that isn’t injured or cornered, usually isn’t a huge risk to people.

Craftsman Collision Opens First U.S. Location in CA

Craftsman Collision announced its first U.S. location, the former Estorga’s Collision at 3250 East Airport Way in Long Beach, CA. Although the name and ownership of Estorga’s has changed, Craftsman Collision USA is still family-owned and operated. “Even though we have grown from our first shop in Vancouver built in 1977 to become the largest independently owned collision repair chain in Canada, we share the same values and principles in the USA when it comes to exceeding your needs and expectations,” said Manager Tony Smith. “At Craftsman Collision USA we operate under a set of values that has been the cornerstone to our success: teamwork, vehicle safety, quality repairs and exemplary customer service. These high standards of providing you with a quality auto body repair service from start to finish are the reasons we’ve gained the trust of our customers and insurance companies for over 35 years.”

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AZ Body Shop Warns of Repair Scheme

A Bullhead City, AZ body shop is warning consumers about scam artists who approach car owners in the parking lots of retail stores and offer to fix their cars on the spot, according to DK McDonald of mohavedailynews.com. McDonald wrote that the scammers assure people the repairs can be made while they wait. Dents and scratches are covered up with a putty-like substance the consumer is told will protect the repair until it hardens. Often they are told to wait a few hours and the car will look like new after being washed. McDonald reported that Gordy’s Auto Body has filed two police reports on behalf of two scammed residents. Company spokeswoman Andrea Carpenter said she was aware of 10 people who have fallen for the scam. Emily Fromelt, a spokesperson for the Bullhead City Police Department, said the case is currently under investigation. Victims of the scam have been approached at Sam’s Club, Walmart, Safeway and other large retail outlets.

CA Law Firm Advises Shops on B.A.R. Compliance California-based law firm Automotive Defense Specialists announced the publication of an article on how to deal with a letter from the Bureau of Automotive Repair. The law firm represents auto body shops, repair shops, SMOG stations, and SMOG check technicians in actions initiated by the Bureau of Automotive Repair. “Nowadays, few institutions other than the corporations sending bills and government agencies use the physical mail,” said William Ferreira of Automotive Defense Specialists. “The receipt of a letter from the Bureau of Automotive Repair can be very troublesome to a SMOG check station, or anyone participating in California's STAR program. Action must be taken to preserve one’s rights.” To read the blog post, visit http://automotivedefense.com /?p=1436. Interested parties can also learn about the law firm’s services in defense of any auto technician shop or SMOG check station finding itself in possible trouble with the Bureau of Automotive Repair.

Sherwin-Williams Eco-Lean Level 2 Workshop in UT

Sherwin-Williams will hold its last 2015 EcoLean™ Level 2 workshop on Oct. 6-7 in Salt Lake City, Utah. All previous EcoLean classes (Level 1 and Level 2), have been sold out. The EcoLean Level 2 workshop is an extensive, two-day course that educates shop owners on the connection between environmentally-sound business decisions and the reduction of process and environmental waste. It is exclusively designed to educate attendees about maximizing profitability by improving productivity and eliminating waste throughout their facilities. All class materials, lunch on both days, and a group dinner is included in the workshop fee. Breakfast vouchers are included with hotel room reservation. Hotel and transportation costs are the responsibility of each attendee. To register, visit www.sherwin -automotive.com/ecoleanwp. For information on the program, visit http://www.sherwin-automotive .com/collision-repair/training-support /business/eco-lean-journey/ or call (216) 332-8524.

www.autobodynews.com C

10 OCTOBER 2015 AUTOBODY NEWS | www.autobodynews.com

CREF Seeks ‘Back to School’ Support for Students

The Collision Repair Education Foundation is seeking donated collision tools, equipment, supplies, products, scrap parts, and other related items to assist collision school instructors who face limited collision budgets. In-kind product donations are tax-deductible through the Education Foundation and can be distributed to collision school programs local to the donors or can be provide to schools in need on a national level. Everything from safety glasses to large equipment are needed by collision instructors. The Education Foundation will provide over 2000 uniforms to collision students through industry corporate sponsors which include: Certified Automotive Parts Association (CAPA); Bar’s Products/Rislone; National Coatings & Supplies; Hollander Inc., a Solera company; and UniCure Spraybooths. The technician shirts will be initially offered to those schools who applied for the 2015 Ultimate Collision Education Makeover grant. Those interested in supporting local collision school programs, should contact Director of Development Brandon Eckenrode at Brandon.Eckenrode@ ed-foundation.org/ 847-463-5244.

www.autobodynews.com | OCTOBER 2015 AUTOBODY NEWS 11

Continued from Cover

New survey results

he said, removal of the coatings is a must. “I have not found any vehicle manufacturer or any frame equipment company that says it’s okay to secure a fixture clamp to pinchwelds without first removing all undercoating and seam sealer,” he said. “If this isn’t done, it increases the likelihood that

the vehicle can slip when you are pulling it, causing further damage or adversely impacting the accuracy of the measurements. So those coatings need to be removed in order to perform a proper and safe repair.” The pinchweld information is just one of hundreds of findings revealed in the second quarterly “Who Pays For What?” survey report available here (http://www.collisionadvice .com/survey). This latest survey examines how often shops are charg-

Remove coatings from pinch-welds, and repair after clamp removal

12 OCTOBER 2015 AUTOBODY NEWS | www.autobodynews.com

ing —and being paid—for 20 different “not-included” repair procedures related to structural/frame and mechanical operations. (The first survey focused on refinish-related “not-included” operations.) Nearly 700 shops responded to the national survey. The survey also found that State Farm and USAA appear to understand the need for removing coatings from pinchwelds better than other insurers; more than 80 percent of their DRP shops report being paid “always” or “most of the time” to perform the procedure, compared to less than 55 percent of Progressive and Geico DRP shops. “I would encourage anyone who is not being paid for this to research it through the OEMs, I-CAR or any frame equipment companies to ask if it is okay to mount a fixture clamp over a pinchweld covered with undercoating or seam sealer,” Anderson said. “They will find that the answer is a clear, ‘No.’ Shops need to understand that their technicians must be doing this.” Anderson said the quarterly surveys help raise awareness of not-included items and operations that shops may be doing but not itemizing on estimates.

“The surveys will help shops understand what these operations are, and whether other shops seek and receive compensation for them – or if they truly are ‘the only one,’” Anderson said. The 51-page report of the second survey findings on frame and mechanical operations is now available by clicking here (http://www.collision advice.com/survey). Also available is a 62-page report on the first survey results released earlier this year for refinish-related not-included procedures. Shops can also visit that website to sign up to take the next quarterly survey, which opens in October. Collision Advice (www.Collision Advice.com) is an independent training and consulting firm featuring some of the most respected and experienced experts in the collision repair industry. Mike Anderson and his team offer real-world, cutting edge training and guidance both in the classroom and one-on-one in the shop.

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www.autobodynews.com | OCTOBER 2015 AUTOBODY NEWS 13

Continued from Cover

Labor Rate Dispute

pression of reimbursement rates for collision repairs in violation of the Sherman Antitrust Act. “The delays in this case have been unprecedented,” said Allison Fry, the litigation director and designated plaintiffs’ liaison counsel at Eaves Law Firm, the lead attorneys on the case. Fry said this has occurred repeatedly throughout the litigation. “Even though the delays are tremendously difficult and hard on the plaintiffs, the benefits that have arisen as a result of the lengthy delays is that we have more information from defendants’ inside sources,” she said, referring to the Tennessee and Louisiana amended complaints. Fry said the Tennessee complaint included statements from a State Farm employee that said, “…they do intentionally falsify and suppress body shop labor rates, that they do set the rates for the entire insurance industry and everyone else follows along and joins in on that suppression.” Filed in May, the complaint stated that a State Farm employee admitted to the plaintiff that “…State Farm delib-

erately suppresses labor rates and the purported survey results in a ‘prevailing competitive price’ [that] is actually ‘whatever State Farm wants it to be.” According to court documents, “This employee has further admitted State Farm purposefully asserts reliance upon out-of-date information, such as labor rates ‘about 20 years old,’ entered into the ‘survey” long ago. The Louisiana amended complaint, also filed in May, stated that “… a State Farm employee has admitted that State Farm sets the rates for the entire industry, that it “dictates the market,” that State Farm stands for ‘controlling the market,’ and the other insurers follow its ‘lead.’” In regard to Louisiana Attorney General “Buddy” Caldwell’s action against State Farm, court documents said “…this same employee has admitted that everything in the complaint is true, ‘we do all that,’ ‘every iota is the truth . . . . when you read [the complaint], it’s like, ‘that’s us.’” Fry said Eaves Law Firm, based in Jackson, Mississippi, also has statements from USAA employees stating that State Farm sends out their labor rate survey and USAA changes their rates based upon that.

14 OCTOBER 2015 AUTOBODY NEWS | www.autobodynews.com

The first lawsuit alleging “steering and price fixing” was filed in Florida on February 24, 2014. The initial complaint was dismissed June 11, 2014 and an amended complaint was filed June 28 of that year. The multi district lawsuit was created on August 8, 2014 and four cases were transferred to the U.S. District Court, Orlando division from the states of Indiana, Mississippi, Tennessee and Utah. Since then, the amended complaints have been dismissed several times “without prejudice” meaning they can be refiled. Earlier this year in June, Magistrate Judge Smith prepared a report in regards to the 14 cases filed in 12 different states: Alabama, Arizona, California, Illinois, Kentucky, Michigan, Missouri, New Jersey (2), Oregon, Pennsylvania (2), Virginia and Washington. Smith recommended that all of the claims be dismissed. Although the plaintiffs filed an objection, Judge Presnell upheld Smith’s recommendations. “We don‘t believe it was correctly determined,” said Fry. “That’s why we filed the objections in the first place.” Eaves Law Firm was notified that September 18 is the deadline to refile an

amended complaint. “I fully anticipate additional information to be forthcoming,” said Fry. The next hearing with Judge Presnell is scheduled on September 24. Fry said it is limited to the first six complaints filed in Florida, Indiana, Louisiana, Mississippi, Tennessee, Utah; as well as the federal antitrust claims, rather than the state law claims. When Autobody News contacted State Farm, we were old the following: “The judge’s rulings are consistent with those involving other related lawsuits that have also been dismissed. The description is not in line with the State Farm mission to serve the needs of its customers, and our long, proud history of achievements in advancing vehicle safety. Our customers choose where their vehicles are going to be repaired. We provide information about our Select Service program while at the same time making it clear they can select which shop will do the work. A vibrant, profitable auto collision repair industry is in the interest of State Farm. At the same time, we are advocates on behalf of our customers for reasonable repair costs. We believe repairer profitability and quality auto repairs that are reasonably priced can both be achieved.”

Dominion Sure Seal Focuses on Cycle-Reduction Products to Benefit Body Shops by Stacey Phillips, Assistant Editor

Finding ways to reduce cycle time is an ongoing challenge for body shops across the country. Tim Durrer from Dominion Sure Seal said this is especially true for those that are part of Direct Repair Programs (DRPs) and depend on insurance companies for the majority of their work. “DRPs look at a shop’s cycle time – how long it takes to repair the vehicle from the time a customer drops off the keys until they pick them up. In order for shops to obtain more work, you need to decrease your cycle time,” said Durrer, Dominion’s U.S. vice president of sales and marketing. “Looking at it from the standpoint of an MSO or body shop, if I’m trying to capture more work from an insurance company, if I can drop my cycle time from five days down to four days, they are going to give me more cars per week.” He said this leads to better customer retention, higher productivity as well as one day less for a rental car which all equate to a huge cost savings for the insurance companies. Currently in his 14th year at Dominion, Durrer’s primary emphasis is evaluating the company’s product line with a focus on improving its cycle-

time reduction products. “What we are doing is changing the products to meet the needs of the body shops,” said Durrer. Established in Toronto, Ontario, Canada, in 1972, Dominion Sure Seal manufactures and distributes a wide range of products for the automotive industry. Durrer, who is based in Arizona, said the company probably manufactures more than 500 items. Ron Kirn, owner of P&R Auto Repair in Kentucky, said they have used Dominion Sure Seal products for more than a year. These include the one-step self etch primer, hi build zinc weld thru primer, rubberized undercoating and gravel guard. “They are very easy to use and the products dry very fast so we can get the vehicles to the paint department, get the vehicle delivered to the customer fast and still give the customer a quality job,” he said. Kirn, who has been in the business for more than 35 years, said cycle time is very important to a shop. “That is how you get graded from the insurance company; the better the cycle time means more work they pump into your shop, which means more money.” Spencer Caldwell, owner of Arizona School of Automotive Refinishing,

has used Dominion products for the past four years. Some of these products include color your hippo bed liner, which Caldwell said has good adhesion, a nice smooth texture, and excellent color hold out; chip guard aerosol, which he said is fast drying, non-sagging and easy to match; and epoxy bumper repair materials, which he said are fast, flexible, and have good adhesion. ASAR mainly focuses on restoration projects, but does some collision cosmetic repairs as well. Caldwell said it is currently a training facility for the hobbyist. During the day, they work on high-end restoration builds and 15 different classes are offered in the evening. One Step Self Etch Caldwell said Primer – SEP– the Dominion proetches into steel ducts have been to enhance the helpful during their adhesion of the top coat or primer classes. “The amo-

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unt of support we receive has been a huge help while learning the ins and outs of the line.” Dominion Sure Seal entered the retail automotive market in 1995 and its products can be found in retail automotive chains around the world. The company also privately brands its products to more than 56 companies. In 2004, the company opened a European warehouse in Oisterwijk, Holland. Currently, Dominion Sure Seal has four manufacturing sites in Canada and operates offices in the United States, Holland and Japan. In addition to offering products for use on aluminum for the past 10 years, Dominion’s product line also includes adhesives, sealants, tapes, body and trim tools, aerosols, plastic repair products, coatings, bed liners, anti-corrosion materials, clear coats, cycle-time reduction products and a line of retail DIY type products The company is endorsed by General Motors Corp., Toyota and Daimler Chrysler for use in their plastic repair systems. Dominion Sure Seal plans to showcase its cycle-reduction products at the SEMA show, booth #10782. For more information, call (800) 2650790.

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Tim Ronak Discusses Creating Returns on Shop Investments at CAA Glendale/Foothill Aug. Meeting by Tom Franklin

The California Autobody Association Glendale-Foothill Chapter met Thursday, August 13, 2015, at Brookside Country Club, 1133 Rosemont Avenue, Pasadena, CA 91103. Chapter president Daniel Panduro began the meeting. The speaker for the evening was Tim Ronak, Senior Services Consultant for Akzo-Nobel Automotive Coatings. Ronak said the term “senior” refers to his 21 years with the company. His topic for the evening was “Considerations in setting your shop’s door rate, and creating a return on your equipment and training investments.” The essence of the evening’s presentation was that no one is setting a door rate that will adequately get a return on today’s necessary investment in new equipment and up-to-date training. He passed out a free disc for everyone with his PowerPoint show including the California Department of Insurance Labor Rate Surveys, April 2015, and “Getting Paid for Investing in Facility, Equipment and Training.” He also made the generous offer to provide the disc to anyone who wants one. Simply call 949-289-3357, or e-mail: timothy .ronak@akzonobel.com Ronak provided a series of templates whereby a shop owner can put in the investment made and the estimated time required to recoup the investment and see the amount that must be added to a retail unit door rate price to recoup that investment. He separated the investment into facility upgrades, new equipment needed (and generally required) and specific training needed to operate the new equipment. He pointed out that the one element that has significantly changed is the length of time required to capture a return of investment. For example he showed that an acetylene welder was useable for 35 years. The MIG welder that replaced it only had a useable life of 20 years. Then the spot welder that came next had an even shorter useable life because of refinements that required a different welder for different materials, then one for special voltage and soon another with other variables. The ROI on one isn’t recovered before the next required tool must be purchased. Useable life on many similar tools could be as little as a year or two or a month or two. A rivet gun costing several thousand dollars might be used as little as three times a year. How long

would it take to recover the investment? Tim says the $155,000 investment needed to get set up for aluminum is unlikely to be regained before aluminum is completely replaced with other materials. And the facility cost of dedicating a bay to aluminum that could stand idle much of the time should also Tim Ronak (file be charged against photo) the ROI. And the tech sent to train on aluminum tools and processes that only gets used 20 percent or less of the time – how long would it take to regain those training investment

18 OCTOBER 2015 AUTOBODY NEWS | www.autobodynews.com

costs if only charged against actual application time? Perhaps you begin to see how far you are from collecting anything toward the cost of your investment. So how should the retail door rate be increased to cover the ROI? One man suggested $20 or $25, and that is really only per unit, not hours. Estimating systems calculate rates per unit, not hours. A unit is the average time an average technician spends on an average procedure. But how applicable it that when your technician must be significantly above average and the procedure demands a level of technical skill far above average? Is the book time even close to the reality of what is demanded? And if

you do charge a slight premium for a special procedure, a special technician and an especially dedicated part of your facility, does that even come close to covering the investment costs? When you consider that you may have already given the customer a discount on an already discounted wholesale rate that you give insurance companies, and that you may have accepted a credit card for payment already costing you a few percentage points, you are even farther from collecting anything toward the cost of your investment. Ronak also discussed Insurance Labor Rate Surveys and some new rules that put more teeth in the surveys. For See Tim Ronak Discusses, Page 23

www.autobodynews.com | OCTOBER 2015 AUTOBODY NEWS 19

Consultant Helps Shops Find Leaders and Build Positive Culture by Ed Attanasio

When Jill Meeuwsen, the CEO of Synergy Management Consultants in San Ramon, CA, spoke to the members of the East Bay chapter of the California Autobody Association at their September meeting, she discussed the importance of leadership development and how to create a positive culture for her clients, many of which are body shop owners. With more than 20 years of experience in both managerial and operational roles, Meeuwsen began her career in her family’s shop and has worked in every aspect of the collision repair industry since. She has managed both independent and dealer operations, from small to large multi-shop organizations, and provides consulting services for body shops and other types of businesses nationwide. Meeuwsen and her team are all certified coaches and she is one of few industrial/organizational psychologists in the industry. Meeuwsen noted that the auto body industry has undergone large scale changes in the last several years,

putting more and more pressure on shop owners, managers and staff. Typical industry training and cookie cutter solutions haven’t helped that much, she said, and today she often hears about how owners and managers are working harder and harder than they did 5-10 years ago—yet making less money. Meeuwsen said that the collision repair industry spends 80 percent of its training budget on technical training such as I-CAR, OEM and refinish certification training. “We’re really good at fixing cars, with I-CAR, ASA and the paint companies and OEs offering all this incredible training and we’re really As the CEO of Syngood at the techniergy Management cal aspects of this Consultants Jill Meeuwsen business. But, to be recently spoke to honest—we’re not the membership good at developing of the East Bay people and helping chapter of the California Autobody them to become Association leaders.”

Many shops do little if any leadership and people development training, yet statistics show that companies with developed leader skills sets grow 4 percent faster, make three times more money, and deal with less turnover and other HR issues, Meeuwsen explained. “The real problem is that shops don’t know what they don’t know,” she said. “When I was running shops, I knew that leader development was important, but where to start? And, many of the canned programs or training out there didn’t yield any real tangible results. What I have come to know since leaving the MSO GM seat and starting Synergy three years ago, that there is a way to develop people, create accountability and a culture where employees think like owners. It really doesn’t have to this hard.” Meeuwsen said that while some people are born with natural tendencies toward leadership, those talents can be learned and even the most talented natural leaders can benefit from a solid personalized development program. “The typical way that folks end up in leadership positions in a shop is

that a guy who was a great technician or estimator decided to start their own shop. In another common scenario, a shop will take a good estimator and put him into a management position, but those skill sets are completely different. We asked Meeuswen, what are some of the more pressing problems shops are facing? “We hear from pretty much everyone in the collision industry that good employees are scarce and new people are not entering this industry. And while that can be true, many of our clients don’t have that problem. They have a line of people who want to work with them and they’re not the highest paying shop in the area, in most cases. Why? Because the culture that they’ve created at their shop makes them a cool place to work for a wide range of reasons, including solid leadership, empowering their people and not just treating them like a piston in an engine. Moreoever, many shops only get 50-60% out of their existing staff, so we try to show them how to get that number up to around 80% or See Consultant Helps Shops, Page 29

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Media and Publicity for Shops Collision Veteran Takes on Paint Underpays with PaintEx 2.0 with Ed Attanasio

“Before I die, I want to see the day when the insurance companies are finally out of the collision repair business,” Bob Klem, the owner of KLM International, Inc. in Escondido, said. “That way I can go happily to body shop heaven.” Klem, 78, is a veteran of the collision industry and worked for Mitchell for many years before starting KLM in 1980. While most people are retired at this point in their lives, Klem is still driven to make the insurance companies accountable and that’s why he invented PaintEx 2.0, an easy-to-use, intuitive paint and finishing cost-accounting software guide that enables body shops to quickly and effortlessly create detailed, itemized invoices for every repair job while recapturing significant amounts of money as a result. Klem’s mantra from day one has been exactly the same. “Let the shops fix the cars because that’s what they

know how to do, and then pay them fairly, that’s all I have been saying,” Klem said. “For years, insurance companies have lumped all materials needed to prepare, paint, sand, buff, and clear coat a vehicle into one number, the hourly P&M allowance, which is an estimate based on the number of paint hours. The problem with this method is that it is Collision industry often incorrect, as veteran Bob Klem every job is differisn’t afraid to take on the insurance ent.” companies and After decades of that’s why he research and dedeveloped PaintEx velopment, Klem 2.0, a system that said his software is enables shops to get paid fairly for the best way to reeach repair coup money from the insurance companies. “There are three factors here to consider—contracts, assignment of proceeds and

22 OCTOBER 2015 AUTOBODY NEWS | www.autobodynews.com

Ed Attanasio is an automotive journalist based in San Francisco, California. He can be reached at era39@aol.com.

cost accounting and all are protected by business law. If enough body shops can truly ask to get paid properly for the cars they fix, this industry will be better for shops and consumers.” Klem has been developing his PaintEx 2.0 system since the early 1990s, long before the Internet became a daily part of all our lives, and although he’s a senior citizen, he has gladly embraced every new technological innovation as it became relevant. “At the beginning, we had PaintEx on disks, but in 1998, we made it Internet-based,” he said. “I used to silkscreen my own disks prior to that. Then in 2012, clouding became the new thing and we embraced that. Now, users can access our system anywhere, any time and it has made the whole process that much easier.” PaintEx 2.0 allows you to quickly generate a preliminary damage report and then go on to modify, add and

subtract any and all materials used in the refinishing of the vehicle. The result is an accurate accounting of the refinishing cost for each vehicle. It allows shops to bill for exactly what they use to refinish the vehicle. On average, using PaintEx can help a body shop to double its income for paint and materials used without any increase in shop time! They can also easily customize PaintEx 2.0 for their shop to allow fast and accurate invoicing. The number one benefit of the software, according to Klem, is that it makes shops independent of insurance company influence. “Shop owners ask me what is the right percentage of DRPs I should have, and I tell them zero,” he said. “And this software can help you to get there, because once the insurance companies see that you’re using PaintEx 2.0, they know that this shop now has the ammunition it needs to get paid on materials and products

that are used in every repair.” Klem claims that by using PaintEx 2.0, the software (cost: $500 annually) will pay for itself after only two or three jobs. “It’s a short-term investment with a long-term payout and truly the best way to drive your body shop profits up.” Jose Garjeda, the owner of C&J Paint & Body in Oxnard, CA, has only been using PaintEx 2.0 for a short time, but he has already seen the results and he is astounded, to say the least. “Not every repair job is the same, because painting a car with red pearl is not the same as another color,” Garjeda said. “The red pearl may need five coats, for example, but how can I get paid for the additional paint, materials, etc.? The insurance companies want a standard rate and an easy answer on every repair, but that’s not realistic.” After just using PaintEx 2.0 one time, Garjeda was sold on the system. “We put together the first invoice and submitted it to the insurance companies claiming an additional $1,200. When they saw the documentation that we created using PaintEx 2.0, they couldn’t fight it, because it’s all right there. We got the money from that in-

surance company without drama or haggling, because we did our homework and followed the proper steps. Now we know how to do the same on every repair, which means we will increase our revenues substantially and get paid for what we’re entitled to.” Garjeda loves the software and also values the company’s full tech support with free shop set-up assistance. “The service is 24/7 and if I want Bob Klem on the phone, I have his cell. He is dedicated to this system and I can see why, because it works and there’s no doubt about that. After a brief training, we were up and running with the system. It was super easy.” Will Bob Klem finally get the insurance companies out of the collision repair business before he retires? “If I can take down Allstate and Farmers, the rest will fall like dominoes. But, really I just want the playing field to be equal for both parties involved. In the end, it all comes down to accountability, transparency and an attitude that says we’re working together instead of against each other.”

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ASA Study on Aluminum Body Panel Repair

The Automotive Service Association (ASA) announced on August 24 a new research project in response to recent questions raised by the National Alliance of Paintless Dent Repair Technicians (NAPDRT) regarding repair processes on aluminum body panels. This new initiative will document the repair process necessary to restore aluminum panels with varying degrees of hail damage. “This study will be similar to our recent releases of the ASA Documented Collision Repair Operations and Reference Chart of Not-Included Operations When Installing New Replacement Parts guides,” said Scott Benavidez, AAM, ASA’s collision division director. “Our goal is to provide an impartial review of the aluminum repair process as it relates to hail damage to dispel any misconceptions that may still exist.” Once completed, the study will be released to the industry for reference when writing damage assessments in this area. To become an ASA member, please visit www.ASAshop.org or call (817) 514-2900.

Continued from Page 18

Tim Ronak Discusses

example insurance companies must now compare rates using an arithmetic mean. At the end there may be some semblance of reality in the survey. But as Ronak points out, it’s all about having a true retail door rate differential from the wholesale rate negotiated by insurance companies. And that door rate must be high enough to compensate the shop for the huge investments in equipment, training and facility upgrades. When Ronak began putting real investment costs and recovery times in the template he provides, the effective door rate will probably increase by $90 a unit or more. And even if the shop owner decides to just break even and make no profit, it might drop to $80 a unit. This is the reality on what is needed to make a genuine return on investment. So if no one will pay this real door rate, what is a shop owner to do? Ronak notes that if the new equipment is used infrequently, it would make more sense to simply rent it, or share the cost with other shops. Investments that are never recovered will gradually destroy the viability of the entire shop.

www.autobodynews.com | OCTOBER 2015 AUTOBODY NEWS 23

Collision Repair Technology Summit Offers Three OEM Sessions, Thursday, Nov. 5

The OEM Collision Repair Technology Summit—to be held in three sessions November 5, 2015—will be one of the most unique networking and learning opportunities available to the collision repair industry. The program is designed to put SEMA show attendees in a room with innovators in automotive structural design and technology. The Summit’s focus is on emerging trends in vehicle construction and technology and how both of those aspects influence vehicle repairability and collision industry preparation. The presentations will feature companies and individuals with rich histories of producing sophisticated advancements in the automotive and collision repair fields, and will highlight architectural and technological developments in modern vehicles, and how those advancements intersect with the repair process. Every participant in this industry can benefit from better insight into how vehicles and materials are evolving, what that means in the repair process and what will be expected of those who are performing these repairs. The future of our collision repair industry is highly skilled

professionals, working on highly sophisticated automobiles that require the industry to embrace the necessary

investments in training and equipment; but also relies on informed business owners who understand how to define for themselves what a sustainable and successful business model to support that investment looks like.

OEM1 - Advanced Automotive Technology 9:30am - 11:30am Structural Connectivity: Understanding the Future of Automaker Joining Techniques A panel of specialists with a variety of backgrounds in automotive joining will discuss the advanced structural joining approaches being used in modern auto-

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motive architecture. The panelists will have expertise in riveting, bonding, welding of aluminum, steel and mixed materials, and factory-level joining.

Tech Crunch: The Role of Programming and Diagnostics in Post-Repair Road Worthiness A panel of automakers, technology specialists and programmers discuss the real world application of vehicle scans, diagnostics and calibrations. These subject matter experts will bring a focus on the technical aspects of vehicle scan code requirements and the role that diagnostic testing plays in repairing vehicles and restoring roadworthiness. Learn why you don’t know what you don’t know if you aren’t performing full system scans.

OEM2 - The Future of Aluminum in the Automotive Industry 12:30pm - 2:30pm Attendees will be treated to a fascinating presentation on technological advancements in aluminum manufacturing, construction and engineering, joining and future advancements that are predicted to be impacting how frequently the material will be present in

your repair facility, and how it will be used on automotive bodies. The presentation will include perspectives on how light weighting is driving innovation, and the role repairability plays in aluminum development. Following the presentation, a panel of automakers who utilize aluminum in their vehicle construction will join the presenter on stage to further discuss the real world application of aluminum structures in vehicle design, vehicle safety and vehicle repairability.

OEM3 - The Continuing Evolution of Advanced Steels in Automotive Bodies 3:00 p.m.–5:00 p.m. Those familiar with the ongoing substrate battle in automotive light weighting get the sense that recent release of mass-market aluminum vehicles coupled with the looming governmental expectations for weight reduction are driving major changes and innovations in the steel industry. Aluminum may have been all the rage in collision industry information, but steel continues to be poised to play to most significant role in the automotive footprint for the See Technology Summit, Page 26

www.autobodynews.com | OCTOBER 2015 AUTOBODY NEWS 25

Continued from Cover

Automatic Braking

– will work with IIHS and NHTSA in the coming months on the details of implementing their historic commitment, including the timeline for making AEB a standard feature. The Department and IIHS encourage all other light-vehicle and trucking manufacturers to bring automated vehicle technology to all vehicles on U.S. roadways as soon as possible. Automatic emergency braking includes a range of systems designed to address the large number of crashes, especially rear-end crashes, in which drivers do not apply the brakes or fail to apply sufficient braking power to avoid or mitigate a crash. AEB systems use on-vehicle sensors such as radar, cameras or lasers to detect an imminent crash, warn the driver and, if the driver does not take sufficient action, engage the brakes. “The evidence is mounting that AEB is making a difference,” said IIHS President Adrian Lund. “Most crashes involve driver error. This technology can compensate for the mistakes every driver makes because the

systems are always on alert, monitoring the road ahead and never getting tired or distracted.” AEB technology is already showing benefits in the real world. Several studies, including a recent report from IIHS, show that AEB technology can reduce insurance injury claims by as much as 35 percent. The 10 manufacturers committing to across-the-board AEB represented 57 percent of U.S. light-duty vehicle sales in 2014. The expanded IIHS facility opened today, made possible by special funding provided by IIHS’s insurance company sponsors, provides IIHS with the capabilities needed to test evolving crash-avoidance technology. In January, NHTSA announced its proposal to add automatic emergency braking to the list of recommended advanced safety features included in its New Car Assessment Program. In May, Secretary Foxx announced a series of steps DOT and NHTSA will take to accelerate the development of advanced safety technologies such as vehicle-to-vehicle communications and autonomous driving.

26 OCTOBER 2015 AUTOBODY NEWS | www.autobodynews.com

“Secretary Foxx’s direction to NHTSA is clear: We must work to expedite the implementation of advanced technologies to save lives at every opportunity,” said NHTSA Administrator Mark Rosekind. “These 10 manufacturers have committed to an important principle: AEB is a lifesaving technology that should be available to every vehicle owner. In the months ahead, NHTSA will work closely with IIHS and the auto industry to carry out that commitment, and we encourage every other manufacturer to join this effort.” The DOT and IIHS have longstanding commitments to promoting life-saving technology innovations. Moving forward, IIHS and NHTSA will set specific performance criteria for manufacturers to meet their commitment, and will determine how soon consumers can expect to see AEB technology as standard equipment. In order for a vehicle to earn IIHS’s highest safety award, ‘Top Safety Pick’, IIHS requires the vehicle to have an automatic braking system.

foreseeable future; although, not necessarily the same steel that that the industry is accustomed to. Following the presentation, a panel of automakers known for their use of steel will join onstage to discuss the real world application of steel structures in vehicle design, vehicle safety and vehicle repairability. Both afternoon sessions will include detailed presentations on technological developments in each of the featured substrate markets, and then transition to panels of automakers known for their use of the featured materials to discuss real-world applications in vehicular structural design, safety and repairability. All sessions are in Upper North Hall, N241 at LVCC

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On Creative Marketing

How Much Do Numbers Matter? with Thomas Franklin

No one can miss the signs by Macdonald’s: “100 million hamburgers sold.” Or the dealership that advertises: “The most cars sold in the state this year!” So how much do numbers really matter? Would you benefit from advertising x number of hybrids repaired this year or SUVs repaired? I’m sure you would agree probably no benefit at all. But are there numbers that do matter when it comes to bringing in new customers? And do big numbers really tell the story? Earl Sheib and similar discount paint shops almost certainly will have the largest number of vehicles through their shop compared to quality paint and body shops, but do these numbers compare? Definitely not! If a quality shop is going to focus on numbers on the website, Facebook, Twitter, etc., the focus is obviously going to be on difficult-to-repair vehicles and probably on cycle time—

speed of repair and customer satisfaction. Another focal point might be a comparison with super-large shops that complete many jobs but lack a personal touch. Big corporate operations are generally thought of as being impersonal with assembly-line type customer handling. How many minutes do your estimators spend with a new customer compared to time spent in large corporate shops? A comparison like this might sound silly until you look at the numbers pushed in ads on TV. In fact these can be numbers that are important to prospective customers with little time to waste. Marketing authors Al Ries and Jack Trout, in their best-selling book, The 22 Immutable Laws of Marketing, call marketing law number four, “The Law of Perception.” They say that it is not a battle of products or services, it’s a battle of perceptions. For example they point out that although Honda

Tom Franklin has been a sales and marketing consultant for fifty years. He has written numerous books and provides marketing solutions and services for many businesses. He can be reached at (323) 871-6862 or at tbfranklin@aol.com. See Tom’s columns at www.autobodynews.com under Columnists > Franklin

is one of the best selling automobile brands in the U.S.A., in Japan it is far behind Toyota and Nissan. And the reason has nothing to do with quality, styling, horsepower or price. In Japan the perception is that Honda is a motorcycle company, and fewer people there are willing to buy a car from a motorcycle company. Similarly auto repair facilities in the U.S. have gotten a bad rap about being less than truthful with customers about what is really needed to repair the vehicle and charging inflated prices. If a prospective customer doubts the truth about numbers and claims made in an ad or on a website or Facebook page, the only solution may be to present a more believable fact or number. They may be more inclined to believe that a shop’s estimator spends more time explaining repairs than the competition. Another of Ries’ and Trout’s “Immutable Laws” is what they call “The

Law of the Mind.” They say, “It’s better to be first in the mind than first in the marketplace.” They point out that IBM wasn’t first with their mainframe computer. A company (no one remembers) called Remington Rand was first with the Univac computer, but IBM got into the public’s mind first with a massive marketing effort and became the standard for many years. In collision repair facilities, quite a few moved into waterborne paint early on, but in many markets one shop would grab the spotlight to say they were the first. Similarly some shops pushed themselves off as the first to repair hybrids and electric vehicles, and then some claimed to be first repairing structural aluminum in vehicles. And now who will be first to tout their shop as the hydrogen vehicle repair shop? A few shops have found ways to be first with simpler but more customer-pleasing services. One shop

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arranged for rental cars to be dropped off at the shop saving the many minutes and miles it would take to return them to the rental car location. Another shop was first in the area to offer instant credit union financing for deductibles and self-pay repairs, perhaps providing finance charge savings. A marketing savvy shop owner or manager should watch for customers who take advantage of these small courtesies and try to get them posted on Yelp or noted somewhere on the shop’s website or Facebook page. So far we’ve been looking at numbers someone with a damaged vehicle might consider, but for shops seeking relationships with insurance companies, different numbers can be more important. For example, one shop I visited

emphasized the fact that they had 100 repair bays and could handle that volume of work without wasting hours shuffling vehicles around the shop. Shops that manage to be (or seem to be) first with paint and productions systems have a better shot at the insurance “mind.” And may succeed in creating a general “perception” that this is always a forward-looking shop (whether true or not). Ries and Trout would say that if you’ve got the prospect’s mind and the perception that you’re the best, your marketing job is pretty well done.

Continued from Page 20

Consultant Helps Shops

more.” How do you motivate your people? “Back when I was managing a shop, I thought hey—if we pay these people enough and have enough work to keep them busy that we would be okay,” Meeuwsen said. “But, unfortunately it just does not work that way. So, shops have to learn how to create a culture where people want to come to work every day, excited about their jobs and anxious to do a better job. We’ve proven that they can be motivated by leadership and that they make good decisions on behalf of the customer and their employer.”

People feed off of a positive, empowering work environment and do a better job, she said. “Once you get those types of things going, it does not matter if a big MSO moves in down the street, because now you have that culture that is going to put the customer first and make you a destination employer. The shops that believe this leave the non-believers in the dust, because people want to work there and customers want to bring their cars there.” It takes time and commitment to find and empower leaders in your crew, Jill Meeuwsen said. “Many shops are so busy on the hamster wheel and they can’t or won’t jump off long enough to figure out their next move and those are the types of shops we can really help. There are body shop owners out there who struggle with delegation, accountability, conflict management and motivation, so in the end they don’t empower or lead their people and eventually atrophy their crew.”

Turbomix PaintSaver Has New Stirring Technology

EMM International announced that the Turbomix PaintSaver will be available soon. The company said that it is a new, innovative and patented stirrer, designed to help mix paint faster and save paint.

“It is easy to use thanks to its ergonomic handle, while the improved design with uniquely-shaped holes guarantees a perfect mix,” said Elize Diepeveen. This results in 30 percent faster stirring, which increases to almost 40 percent with metallic paints. The innovative “Break It to Save It” system ensures all paint is removed from the PaintSaver before disposal. The Turbomix PaintSaver is made from recycled materials and the dimensions are 22x2cm. More information is available by visiting www.turbomixpaintsaver .com.

www.autobodynews.com www.autobodynews.com | OCTOBER 2015 AUTOBODY NEWS 29

Veteran Instructor Peter Lock Retires After 36 Years as Leader/Mentor/Educator at CCC by Ed Attanasio

With many of his former students flourishing at body shops all over the country and leading the collision industry in various roles, including as owners, managers, estimators, body techs and paint techs, lifelong Tech Instructor and Department Head Peter Lock recently announced his retirement at Contra Costa College (CCC) in San Pablo, CA, where he started working back in 1979. Changing lives and building one of the most impressive auto tech programs in the U.S., Lock turned the auto services department at Peter Lock as a CCC into a premier senior in high program that has school, before trained more than attending Contra 3,500 students durCosta College to ing his 36-years on become a body and paint tech the job. Offering a and eventually two-year, four-sebecoming a lifelong mester program in instructor and either collision redepartment head pair or automotive at the school

technology, Lock created a curriculum that consists of a combination of classroom teaching and hands-on laboratory studies. Lock came to CCC initially as a student himself to learn how to be a body and paint tech in 1973 and got a job in a shop upon graduation, but he wanted to return to help the school and that thought never left his mind. “I could see a lot of opportunities there and so many things that could be improved,” Lock said. “I wanted it to be more than just a fun series of classes that do-it-yourselfers and hobbyists could take. My vision was to train students so that they could get not just jobs, but careers.” Looking back at what he’s achieved at CCC must be highly satisfying to Lock. Today, the auto repair classrooms and laboratories consist of two separate facilities under one roof, Lock said. The collision repair department and mechanical repair department has a combined enrollment of 150 students. CCC offers the I-CAR Professional Development Program/Education Edition, one of only a handful of post-secondary schools in California to do so,

Lock said. At SEMA in 2013, the department won a $50,000 grant for its excellence and used the money to buy a SimSpray paint simulator and other much-needed things, like new desks. And most recently, Lock and his department landed an $111,000 grant for its welding program, to be spent on 60 laptops and six welding simulators. Before he was ready to retire, Lock “Mr. Lock” with his wanted to make normal expression certain that his de—smiling and partment was in willing to help any student that good hands for obcomes his way vious reasons, he explained. “A few years ago, I stepped away from being the Chairman of the Automotive Technology Department at CCC, and handed if off to Lucile Beatty, so that I could concentrate more on teaching. This program is my life’s work and I want to see it still going strong when I’m in my eighties. So, once I could see that Lucile was doing a great job, I started thinking about re-

tirement, because I am confident that she is the right person to take the program to the next level. She is a perfect fit for this job, because she has learned how to deal well with the administration and navigate skillfully through all of the different aspects of the position.” We asked Lock, what exactly is that next level? “I envision a program where we can guarantee employment for students who graduate,” he said. “More shops, especially the larger MSOs need to get involved, by offering apprentice programs and other programs. Mike’s Auto Body, Cook’s Collision and Service King are also stepping up and offering real opportunities to our students, but we need a lot more onboard to do these types of things. They’re not just helping a student, they’re setting them up with a career and that’s our goal.” What will “Mr. Lock” do with all of his free time now that he’s retired? “Well, I can spend more time with my family (wife Suzanne, son David and daughter Stephanie and one grandchild) because they were so patient and See Consultant Helps Shops, Page 32

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Continued from Page 30

Peter Lock Retires

understanding while I worked weekends and nights for so many years. Also, I will work on my homes and my 1967 Mustang convertible and of course, I am still going to teach parttime at CCC.” Greg Decker, the owner California Color Source, Inc. in San Leandro, CA said he has seen Lock build the program and help improve countless peoples’ lives. Decker has assisted the instructor in many ways, including the Careers with Cars Program and multiple California Auto Body Association events, where lasting friendship was formed in the mid 1990s. “Peter Lock has provided inspirational dedication to providing young people of all backgrounds a potential career path in the Collision Repair Industry. I personally know a number of his past students who have excelled based in part, I’m sure, from the start they received from ‘Mr. Lock’. Peter continued to build and support the Automotive Repair program at CCC despite budget and program cuts through the years. He was able to keep the pro-

gram moving forward, I believe because of the respect and relationships he had built with the school administration. He was able to keep the program moving forward, I believe because of the respect and relationships he had built with the school administration.”

Getting a paint simulator for the school was just one of the many wonderful things Peter Lock did for the auto services department at CCC during his 36 years at the school

A former student and a good friend, Jim Boyle, the owner of Regal Collision in Vallejo, CA credits Lock for changing his life. “The Collision repair industry will greatly miss Peter Lock when he retires. I met him in the early 1980s at the first I-CAR refinishing class held in our

32 OCTOBER 2015 AUTOBODY NEWS | www.autobodynews.com

area. He was a fairly new instructor at Contra Costa College and his energy, enthusiasm and knowledge, as well as skill of the collision repair industry, was amazing. Besides being our teacher, he has been a terrific role model and mentor. The people who have completed his program are the present and the future of our industry. Knowing Peter has helped me with my career and enriched me with his friendship and I credit him for much of what I’ve achieved in this industry.” Dan Welsh, owner of Crockett’s Premier Auto Body in Pinole, CA did his apprenticeship at CCC and worked as Peter’s assistant for several years. “When he first started teaching at the school, I could tell that he had bigger plans for the department. He wanted it to be a full-fledged program and not just something for hobbyists. We hit it off and pretty soon I shared his vision for what we could achieve at the school. In 1988, Peter called me and asked me if I would help with the I-CAR classes and I didn’t even hesitate. When I think about Peter Lock I think of dedication and integrity.” Laura Salas learned the collision repair business from her father

and through the automotive repair department at CCC. She credits Lock for much of her success today and one of the main reason why she currently owns and runs Black Diamond Collision Center in Pittsburg, CA. “Mr. Lock taught me a lot about life and helped me to become a better person,” she said. “By graduating from the program at CCC, I was able to start this shop with my father, who has been in the trade for 30 years. Mr. Lock is an incredible teacher, because he truly cares and he shows it. He gave us the resources to succeed. I wanted my welding certification, and he made it happen. I owe him a lot, because he played a big role in helping me to get to this point as an owner of a shop.”

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www.autobodynews.com | OCTOBER 2015 AUTOBODY NEWS 33

Women Automotive, Machine Shop Students in CA Smash Stereotypes by Janis Mara, Marin Independent Journal

Kyra Carson turns a wheel on the lathe, bringing a chisel into contact with a foot-long aluminum cylinder. As the cylinder spins, the chisel shaves minute slivers from its surface, sending curly silver ringlets of metal flying. “The first time I came into the machine shop, I was like, ‘What is this weird place?’” said Carson. “Now it’s second nature to me.” Carson is studying machine and metals technology at the Indian Valley campus of the College of Marin. The Mill Valley resident is one of a number of women who have opted to study nontraditional careers such as auto technology, auto collision repair and welding at the Novato campus. “A woman can really make a good living in this field,” said Lesley Good, who is in the auto collision program. In this program, students learn to repair dents and paint cars, among other things. “It’s a man’s world, but a lot more women are doing it.” Good, a Novato resident, said an entry-level employee in the auto collision field can expect to start at about

$20 an hour, moving up to $35 or $40 an hour at the journeyman level. “Auto body people make a lot of money, but you have to be good at it.” Auto service technician jobs — positions once known as “auto mechanic”— are also remunerative and plentiful.

Kyra Carso demonstrates the use of a metal lathe in College of Marin’s machine and metals technology department on the Indian Valley campus in Novato. Credit: Alan Dep — Marin Independent Journal

At present, there are 701,100 jobs in the automotive service technician and mechanic category. These positions are expected to grow 9 percent between 2012 and 2022, according to the Bureau of Labor Statistics. “Job opportunities for qualified jobseekers

34 OCTOBER 2015 AUTOBODY NEWS | www.autobodynews.com

should be very good,” according to the bureau’s website. With regard to welding, “Skilled welders with up-to-date training should have good job opportunities,” according to the website. In the auto shop, Good moves the lever on the stretcher upward, then slides a piece of a fender into a slot on the machine. She lowers the lever smoothly, but with considerable force. “You can do this with anything you want, then place it back where you want it to go,” the student said. Metal-forming tools like the stretcher allow workers to add a gentle radius to metal by either shrinking or stretching the metal. They are used for various purposes, including forming patches for windshield frames. “My time here is almost done, and I just got a job building Le Mans race cars from the ground up,” Good said. “I start with a wood and foam shell.” She didn’t want to name the firm, but said it’s in Benicia. “It’s not a job – it’s fun. It’s very special for me,” she said. “The automotive field is recessionproof,” said Ron Palmer, who heads

up the Career Education department and also is an automotive technology and automotive collision repair instructor at the college.

Lesley Good holds pieces of her truck in College of Marin’s automotive technology department on the Indian Valley campus in Novato. Credit: Alan Dep — Marin Independent Journal

Palmer said this is the case “especially on the collision side. Cars don’t

stop hitting each other, and it’s insurance money.” On the automotive side, “workers with high-tech skills are in demand,” Palmer said. “You have to have computer skills to be in this profession.” Presently, there are about 250 students in the auto collision courses, and between two and five of them are women, said Mark Barrall, an instructor in auto collision, electronics and electric cars at the college. The numbers are similar on the auto technician side, he said. There are about 125 students in the welding classes and 150 in the machine shop classes, with two to five women students in each program, said Arthur Lutz, a machine shop instructor at the college. The programs started decades ago, Lutz said. The college offers a variety of options for students. Automotive collision students can earn a skills certificate in painting, mechanical, structural or nonstructural repair, get a masters career certificate in automotive collision repair or pursue a two-year associate degree. Students in the auto technology program can study for seven special-

ized skills certificates, four career certificates, an Associate of Science degree in automotive technology and a transfer to CSU in industrial technology. Carson enrolled in the machine shop program because she wanted to start her own business making LED light fixtures. Presently, she is making such fixtures for friends. “He (Lutz) has taken classes to local machine shops as field trips so we can see these shops in the real world cranking out lots of parts, and there are machine shops in Marin where graduates of the program have gotten work,” Carson said. The same is true of the automotive program, an employer said. “For the five years I’ve been here, we have hired graduates from the program and they have done very well,” said Bryan Anton, parts and service director at Marin Luxury Cars in Corte Madera. “We have had very good luck with them, and also the ones from ITT Technical Institute. We’ve had good luck with utilizing both those resources for new technicians,” Anton said. We would like to thank Marin Indepedent Journal for reprint permission.

ASA-AZ to Host Service Writers School of America Class in October by Chasidy Rae Sisk

On October 10-11, ASA-AZ will host a two-day seminar for Service Writers of America in Phoenix to provide an opportuniry for service writers and their assistants to sharpen their skills with customers and prospects, both over the phone and in person. According to Luz Rubio, Executive Director of ASA-AZ, “We are hosting this event as a follow-up to the training that was offered during the recent Automotive Training and Expo in June. Several of the attendees that participated in Maylan’s classes wanted an in-depth training on service writing. This class is geared for the service writer that is just beginning his career or the senior advisor who would like a new approach.” The course, designed to run from 8AM-5PM, is limited to only ten attendees, and it will be taught by Maylan Newton, CEO of Educational Seminars Institute (ESI), Automotive Management Specialists. Boasting over 30 years of automotive industry experience, Newton shares his knowledge and expertise in each seminar he produces and presents, as well as to each business to which he provides coaching and consulting services.

With the small class size, Newton’s Service Writers of America seminar is designed to offer maximum instruction time and plenty of personal attention to all students. The class will teach new techniques, processes and approaches to help attendees improve their sales rate, customer satisfaction, communication skills, and shop profits. The course includes instruction on the following: handling rejection, phone skills, estimating, building value, sales presentation, confidence, handling price, gross profits, closing the sale, handling objections, qualifying the customer, customer service, and building relationships. Registered attendees will also receive one year of phone support and a productivity package with over 60 pages of forms, spreadsheets, labor operations and motivational tools, as well as a certificate of completion, to help them achieve success. Although the location in Phoenix has yet to be confirmed, registered attendees will be notified of the venue before the course begins. The price of the class is $1500 for ASA members or $1695 for non-members. Those interested in registering for this invaluable seminar can contact Luz Rubio at 602-544-2600.

www.autobodynews.com | OCTOBER 2015 AUTOBODY NEWS 35

Santa Clara CAA Chapter Celebrates 32nd Annual Golf Tournament by Ed Attanasio

By using a different approach to attract more body shop people to their annual golf tournament, the powers that be at

once said, “I'll always remember the day I broke 90. I had a few beers in the clubhouse and was so excited I forgot to play the back nine.” The hole-in-one contest was sponsored by Toyota of Palo Alto and reportedly one golfer hit a shot less than a foot from the hole, meaning that the giveaway vehicle was safe for yet another year. The two longest drive holes were sponsored by Annex Automotive & Industrial Finishes and Unique Towing, while the closest to the pin shootoff was sponsored by Martin Auto Color. Over $3,000 in raffle prizes

Keith Greenblat (left) owner of Auto Collision Center and Greg Kemist, a guest of Auto Collision Center were on hand for the SC-CAA’s 32nd annual golf tournament

the Santa Clara Chapter of the California Autobody Association (SC-CAA) advertised FREE BEER in their email flyer for their 32nd annual golf tournament, held July 15 at Cinnabar Hills Golf Club in San Jose, CA. Imbibing and golf have always been par for the course. Internationally known poet and author Bruce Lansky

Some of the scores were amazing—maybe too amazing?

were provided by the members of SC-CAA. Platinum sponsors for this year’s tournament were BASF, Enterprise Rent-A-Car, Hertz and PPG. The Gold sponsor was Fiberglass Evercoat and this year’s Silver sponsors were 3M, Caliber Collision, Last Call Marketing, Total Sales and Carstar. Sixty-eight golfers enjoyed playing 18 PGA-level holes on a beautiful day in the South Bay, forgetting for a mo(l to r) Tabias Padilla from Hertz, Randy Greenblat from ment about their car counts, Auto Collision Center and Casey Perkins from Hertz DRPs and other business-revolunteered their time to make this year’s tournament lated drama to spend time with a complete success their friends and associates. There were golfers at every skill Automotive & Industrial Finishes. Tabias Padilla from Hertz has level—from one who actually had an LPGA card all the way to some people now organized this tournament for the who were playing golf for the very first past five years and was obviously time. First place went to a foursome pleased with the turnout. “There is always a ton of planning that goes into consisting of Vince Rojas, Armon Gordabani, Brian Thibault and Dave the golf tournament—getting sponsors lined up and then getting the golfers to Rissa. Second place went to a threesome consisting of Young Ko, Michael attend,” Padilla explained. “But, we Rojas and Dong Kim. Both winning have a great chapter here and that’s See CAA Golf Tournament, Page 53 groups consisted of golfers from Annex

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ProFirst Certified Shop Discusses How Program Has Improved Business by Victoria Antonelli, Online Editor

In March 2015, American Honda launched the ProFirst Certified program after more than two years of research and development. Autobody News reached out to Honda World Body Shop in Orange County, CA, which became certified within the last six months, to learn more about their experience. The California shop shares a location with Lexus of Westminister and was originally a Pontiac dealership in the 1960s, until it made the transition to Honda in 1996. “Today’s vehicles are more complicated and more sophisticated with a higher degree of technology than ever before in the way they are designed, built and the materials used,” said Gary Ledoux, Assistant National Manager for American Honda Motor Co. “Honda and Acura are no exception.” The shop became ProFirst Recognized four years ago, and was one of the first shops to become ProFirst Certified. ProFirst Recognized is the initial body shop program created by Honda. Currently, both programs are running, but on October 31, 2015, the improved ProFirst Certified will replace ProFirst

men too, and two general techs, totaling 16 technicians at our one location.” The ProFirst Certified program is open to independent and dealer-owned collision shops. To qualify, shops must be either an I-CAR Gold Class shop or a VeriFacts VQ or Medallion shop. Honda World Body Shop was previously VeriFacts VQ certified. “When we became ProFirst Certified, a team from VeriFacts came out to coach our technicians through the transition,” said Bortolussi. In addition, shops must complete Honda/Acura-specific training hosted by I-CAR, meet tool and equipment requirements, meet facility requirements, and have a CSI (l to r): Honda World Body Shop staff: AAA Writer and Body system in place. Shop Manager, Cesar Rodriguez; Fixed Operations Director, Randy Hickerson; and Body Shop Director, Larry Bortolussi Ledoux said collision techaccept Outstanding Performance awards from the Automobile nicians cannot repair “tomorClub of Southern California (AAA) for both 2013 and 2014 row-tech” vehicles with “yesterHe said that becoming ProFirst tech” knowledge, training, tools and Certified is not cheap or easy, but def- equipment. “That’s what ProFirst Certified is all about—proper, complete and initely worth it. “Two years ago we retooled our safe repair of Honda and Acura vehicles whole shop,” said Bortolussi. “All 10 through proper training, repair informabody men have their own Car-O-Liner. tion and equipment.” Some of the benefits include a We also have four helpers that are body Recognized. Because Honda World is both a Honda dealership and a body shop, making the upgrade earlier this year was an obvious decision, said Body Shop Director, Larry Bortolussi. “The recognition you receive from being ProFirst Certified shop really helps,” said Bortolussi. “When customers do a Google search, we are at the top of the list.”

38 OCTOBER 2015 AUTOBODY NEWS | www.autobodynews.com

plaque for display plus free online access to all Honda and Acura service and repair information and parts catalogs. The shop’s contact information will be placed on the American Honda body shop locator website. Qualified shops will receive exterior signage, collateral promotional materials, and free access to a collision tech-line for help via telephone. “No brand earns more Top Safety Pick awards than Honda,” said Steve Osborne, Assistant VP of the Parts, Service & Technical Division. “It is only logical that we support safe and proper collision repair of our customers’ vehicles and that we identify repair shops that are certified to possess the necessary skills, training and equipment to perform those repairs.” During its development, the Pro First Certified program involved people and departments with American Honda including parts marketing, service training, service engineering, and service publications. The company worked with several of their business partners, including Axalta Coatings, ICAR and VeriFacts. The cost of the program will be $2,700 annually. To learn more, contact profirstinfo.honda.com.

www.autobodynews.com | OCTOBER 2015 AUTOBODY NEWS 39

H OND A C AL I FO RN I A

AutoNation Honda Roseville Ros ev ille

800-262-3201 916-783-5628 Dept. Hours: M-F 7:30-6; Sat 8-5:30 autonationhondaparts@hotmail.com

Avery Greene Honda Vallejo

800-834-8886 707-551-3202 Dept. Hours: M-F 7:30-6; Sat 7:30-5 parts@averygreenemotors.com

Barber Honda Bakers field

661-396-4235 Dept. Hours: M-F 8-5:30 bestchoice@barberhonda.com

First Honda Simi Valley

888-523-0698 805-584-6646 Dept. Hours: M-F 7-6; Sat 7:30-5 hondaparts@firstautogroup.com

Galpin Honda Miss ion Hills

800-GO GALPIN 818-778-2005 Dept. Hours: M-F 7-6; Sat 8-5 blemen@galpin.com

Honda Cars of Corona Corona

800-557-3652 951-734-9045 Dept. Hours: M-Sat 7-5 terry.love@pscauto.com AC U RA C AL I FO RN I A

Acura of Fremont Fremon t

888-435-0504 510-431-2560 Dept. Hours: M-F 8-6; Sat 8-5 mike.ohare@acuraoffremont.com

Acura of Pleasanton Pleas ant on

888-985-6342 925-251-7126 Dept. Hours: M-F 7:30-6; Sat 8-6 mitch.cash@hendrickauto.com

Acura of Riverside Riv ersid e

888-701-0725 951-688-1500 Dept. Hours: M-F 7-8; Sat 7-5 Ricardo.pena@hendrickauto.com Mark.reed@hendrickauto.com Jason.torres@hendrickauto.com 40 OCTOBER 2015 AUTOBODY NEWS | www.autobodynews.com

Please contact these dealers for your Honda or Acura Genuine parts needs. C AL IFOR N I A

CAL IFO RNIA

C ALIF OR N IA

U TAH

Honda of Hollywood

Ocean Honda

South Bay Honda

Ho lly wo o d

S a nt a C ru z

M il pi ta s

Og den

800-371-3719 323-466-3205

831-464-1800

877-475-1142 408-324-7460

800-821-8797 801-627-6762

Dept. Hours: M-F 7:30-5 parts@southbayhonda.com

Dept. Hours: M-F 7:30-6 smiles@kengarff.com

Dept. Hours: M-F 7:30-6; Sat 8-5 parts@hondaofhollywood.com

Honda of Oakland

Dept. Hours: M-F 7-6; Sat 8-4:30 mickw@oceanhondasantacruz.com

Robertson Honda N o rt h H o l ly wo o d

University Honda

510-547-8047

800-508-3894 818-301-3511

Dept. Hours: M-F 7-8; Sat 7-6

Dept. Hours: M-F 7-6; Sat 8-5

800-585-8648 530-758-8770

Honda of Pasadena

San Francisco Honda

Dept. Hours: M-Sat 8-6; Sun 8-5 dfortier@uhdavis.com

Oa k la nd

P as ad e n a

S a n F ra n ci sc o

800-433-0676 626-683-5880

415-913-5125

Davis

N EVAD A

Dept. Hours: M-F 8-6; Sat 8-4

Dept. Hours: M-F 8-5:30 partsws@sfhonda.com

Findlay Honda

Kolbe Honda

Scott Robinson Honda

702-982-4260

R es ed a

800-735-1424 818-609-7441 Dept. Hours: M-F 7:30-6; Sat 7:30-5 carparts@kolbehonda.com

Larry Hopkins Honda Su n n y vale

408-720-0221 408-736-2608 Dept. Hours: M-Sat 8-5 parts1@hopkinsdirect.com

Metro Honda Mo n t c la ir

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C AL IFOR N I A

AutoNation Acura of South Bay

To rran ce

310-371-8320

L a s Ve g as Dept. Hours: M-F 7:30-5:30; Sat 8-5 fsanchez@findlayauto.com

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Findlay Honda Henderson

Selma Honda

888-234-4498 702-568-3531

Selma

800-717-3562 559-891-5111 Dept. Hours: M-F 7-6; Sat 7:30-4:30 hondapartsmgr@selmaautomall.com

Sierra Honda

He nde r s on

Dept. Hours: M-F 7-6; Sat 8-5 fhhparts@findlayauto.com AR IZON A

Chapman Honda Tuc so n

M o nr ov i a

800-322-8540 626-932-5614 Dept. Hours: M-F 7-6; Sat 8-4 parts@sierracars.com

CAL IFO RNIA

800-461-6744 520-202-5770 Dept. Hours: M-F 7-6; Sat 8-4 robertevenson@chapmantucson.com

AR IZON A

U TAH

Metro Acura

Acura of Peoria

M o n tc l ai r

Pe o r i a

800-446-5697 909-625-8960

866-347-4507 623-792-2559

Dept. Hours: M-F 7-6; Sat 8-5 iwashitas@autonation.com

Dept. Hours: M-F 7:30-5:30 wholesaleparts@metrohonda.com

Dept. Hours: M-F 7-6; Sat 7-5 dcavanaugh@vtaig.com

Cerritos Acura

Santa Monica Acura

Acura of Tempe

To r ra n c e

310-784-8680

Ce r r it o s

855-895-2678 562-207-0554 Dept. Hours: M-F 7-7; Sat 7-6 srandall@browningautogroup.com

Marin Acura C or t e M ad era

Dept. Hours: M-F 7-7; Sat 8-6 Scott.p@santamonicaacura.com NE VA DA

Mike Hale Acura Murray

800-292-4595 801-263-0202 Dept. Hours: M-F 7:30-6; Sat 7:30-5 pgoold@mikehale.com

Te mpe

866-455-6601 480-344-6703

S a nt a M on ic a

866-332-4950 310-449-0064

Ken Garff Honda Ogden

Dept. Hours: M-F 7-6; Sat 8-5 acuraparts@acuraoftempe.com U TAH

Jody Wilkinson Acura

800-77-Acura 415-927-5350

Findlay Acura

Dept. Hours: M-F 8-5:30; Sat 8-4 parts@marinacura.com

877-770-5873 702-982-4160

H e nd e rs on

Dept. Hours: M-F 7-6; Sat 8-4 jmoore@findlayauto.com

S al t L a ke C ity

800-234-0875 801-323-0492 Dept. Hours: M-F 7:30-6; Sat 8-5 rick@jodywilkinson.com www.autobodynews.com | OCTOBER 2015 AUTOBODY NEWS 41

Industry Insight

—John Yoswick is a freelance writer based in Portland, Oregon, who has a body shop in the family and has been writing about the automotive industry since 1988. He is the editor of the weekly CRASH Network (for a free 4-week trial subscription, visit www.CrashNetwork.com). Contact him by email at jyoswick@SpiritOne.com.

CIC Committee Offers Industry a Way to Push for Use of Better Data Standard with John Yoswick

A Collision Industry Conference (CIC) committee is making yet another call for widespread adoption of an improved standard for the exchange of estimate information among shops, insurers and suppliers. For several years, CIC committees worked to educate the industry on the difference between the “EMS standard”—developed in the 1990s to essentially allow estimate data from any compliant estimating system to flow into shop managements systems—to Jack Rozint the more sophisticated “BMS standard.” BMS offers not only the transfer of more data among those using estimate data, but more importantly it offers shops far more control over the data shared with other parties. The EMS standard transfers all data from the esti-

mate – including customer, vehicle, parts and labor information—but the BMS standard makes it easier for shops to protect the privacy of data for customers, business partners and themselves. A parts vendor, for example, doesn’t need all the data but an EMS file sent to that vendor essentially includes all the information from the estimate. At the CIC meeting in Detroit, Jack Rozint of the CIC E-Commerce / Data Privacy committee said that if a shop is working on a celebrity’s vehicle, for example, ordering parts for that vehicle using the EMS essentially transmits that celebrity’s name and home address to the parts supplier. “BMS takes care of all that and was designed specifically so you can define which data goes where,” Rozint said. Widespread implementation of the BMS could eliminate some of the rekeying of data the industry is doing to use multiple applications, Rozint said.

42 OCTOBER 2015 AUTOBODY NEWS | www.autobodynews.com

And it could eliminate the need for some of those redundant applications. “With BMS fully implemented in an accessible form, I might not need five parts ordering systems,” Rozint said. “I may be able to pick the one that works best and meet the needs of a number of insurers.”

Implementations have been limited Rozint said it’s not that BMS has not been implemented at all; it’s just been done in limited ways among particular business partners in the industry. “The data gets output in [BMS] format, but it’s controlled by the information provider,” Rozint said of these limited implementations of BMS. “The only third-parties that can access your [BMS] data are ones approved or somehow otherwise allowed to by the information providers since they’re maintaining control of that data.” What’s been lacking, Rozint said, is widespread implementation of BMS

in a way that gives the user ultimate control over the flow of that data to different partners. “If BMS was available in a much more accessible format, we’d have much more data about everything that happened on a repair,” Rozint said. “We’d know, for example, what parts delays occurred and what was the cause of the parts delays.” Rozint said the committee has developed some policy statements that they say shops or insurers who want to see more widespread implementation of BMS could use to push the information providers to make that happen. A collision repair organization, for example, could tell their estimating system provide: “In order to be considered for use in our operations (except where we are under insurer mandate) and for all future contract renewals, all estimating and shop management applications, when saving an estimate, must output the BMS estimate transactions to a lo-

cation in the control of the user of the estimating application.” The committee shared a similar policy statement that an insurance company could use. It was asked at CIC in Detroit how many large insurance companies or collision repair companies—given that those are the information providers primary customers—would have to implement such a policy in order to see more widespread adoption of the BMS standard. “Personal opinion? One,” committee member Frank Terlep said, holding up a single finger. Rozint said the challenge has been that some of those large industry players have asked for implementation of BMS for themselves but not for the industry as a whole. “That’s part of the restricted implementation. It’s already being done for certain collision repairers,” Terlep said. “It exists today. It's up to the industry to demand it.”

Panel continues to debate “promise date” formulas Also at CIC in Detroit, the Insurer-Repairer Relations Committee continued its look at some of the challenges posed by the current formulas and systems used to calculate how long repairs to a

particular vehicle will take. Many of those on a panel organized by the committee or speaking from the floor agreed that the simMike LeVasseur plistic and sometimes unrealistic averages of a given number of labor hours per day often lead to conflict and bad customer expectations. Mike LeVasseur of ABRA Auto Body & Glass noted that if the first notice of loss is on a Friday, the vehicle may sit in a tow lot all weekend, whereas if a vehicle is hit on a Monday, work could potentially begin much more quickly. Applying the same length-of-repair formula to both claims is unrealistic, LeVasseur said. Others pointed out that insurers may require their DRPs to give customers a date of completion before a complete estimate has been prepared on the vehicle. Several panelists noted that increased use of sets of relevant data could offer a better, more claim-specific length-of-repair than generic formulas applied to all claims equally.

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Historical Snapshot

PPO Insurance, Non-OEMs Rating Better, State Farm’s Service First, Michigan’s MFN with John Yoswick

20 years ago in the collision repair industry (October 1995) At the Collision Industry Conference (CIC) in Kansas City, Russ Verona of the Automotive Service Association (ASA) reiterated the association’s opposition to “PPO-type” insurance programs. PPO-type programs make discounted insurance policies available for vehicle-owners who agree to have any needed repairs made at a shop enrolled in the insurer’s direct repair program. A number of state legislatures are considering bills that would allow insurers to institute such programs. CCC Information Services has also said it believes that insurers should be allowed to implement such programs. “ASA hopes to slow down the runaway forces attempting to move too quickly into PPO until evidence can demonstrate to the collision repair industry that all entities involved can benefit from these types of programs,”

Verona said. – As reported in Autobody News. Although some insurers stepped up incentives (such as waiving some portion of the deductible) for customers who choose to use a direct repair shop, insurer sale of policies requiring consumers to give up shop choice have not become widespread.

15 years ago in the collision repair industry (October 2000) For the second time since the Collision Industry Conference (CIC) began conducting test fits of replacement parts two years ago, non-OEM sheet metal parts fared better than OEM. During the meeting in Nashville in October, two sets of parts were installed on a 1998 Honda Civic. CIC participants, not knowing which were OEM or non-OEM, were asked to rate the parts for fit, finish and overall acceptability. A non-OEM hood certified by the

44 OCTOBER 2015 AUTOBODY NEWS | www.autobodynews.com

Certified Automotive Parts Association (CAPA) was given average ratings of 4.22 (out of 5) for fit, and 4.5 for finish, and was rated as acceptable In 2000, consultant by 91 percent of Karen Fierst represented the those participating; Taiwan Auto Body the OEM hood reParts Association ceived ratings of (TABPA), speaking 3.39 for fit and 3.63 at CIC on behalf of for finish, and was the manufacturers of non-OEM parts acceptable to only that were members 69 percent of those of that association rating the parts. A CAPA-certified fender also received slightly higher marks than its OEM counterpart, although both were deemed acceptable to more than 90 percent of participants. A headlamp manufactured by TYC received virtually identical ratings as the OEM. The OEM bumper cover was ac-

ceptable to everyone rating the parts, and outscored a non-CAPA-certified bumper cover (manufactured by Tong Yang) that was acceptable to 77 percent of participants. Although open to all CIC attendees, only about 20 people completed the parts rating surveys. The latest parts test fit results came during a meeting at which the Taiwan Auto Body Parts Association (TABPA) reported improvements that its members – manufacturers of non-OEM parts – are making in producing and packaging parts. “Your messages are conveyed and have been heard loud and clear,” Karen Fierst, TABPA’s U.S. representative, said of the repair industry’s efforts in the last three years to communicate more directly with parts makers. As an example, Fierst cited problems found with a non-OEM hood in a CIC test fit in 1998 that “resulted in See Historical Snapshot, Page 46

www.autobodynews.com | OCTOBER 2015 AUTOBODY NEWS 45

Continued from Page 44

Historical Snapshot

a manufacturer adopting an enhanced checking fixture for hoods, which addresses hood latch concerns.” – As reported in Autobody News. CIC continued to conduct these parts demonstrations at several more of its meetings, with OEM parts generally outscoring non-OEM parts when judged by CIC participants.

10 years ago in the collision repair ndustry (October 2005) Some State Farm regions may choose to reduce the number of shops participating in the company’s Service First program, but when – and how – they decide to do that will be local decisions, according to a top State Farm claims executive. George Avery, national auto estimating consultant for State Farm, spoke about the Service First program in Portland, Ore., in October. Avery said local management in each zone are best equipped to determine whether and how to trim the ranks of Service First shops in order to improve the efficiency of the program.

Avery’s comments came on the heels of information that Roger Wright of AIG shared at the I-CAR annual meeting in August. Wright, who joined the company in 2003 and saw a need to revamp the program, said one of the requirements that was added was that participating shops have at least one technician who has passed I-CAR’s steel welding qualification test. “We went from having 3,000 shops on the program to 900 shops,” Wright said of the change. “Now we’re back up to 1,000 shops. We still struggle some in certain parts of the country, but we’re committed and believe it was the right thing to have done. We think we get better repairs. It’s a commitment we feel strongly about.” At the event in Portland, speakers were also asked if they foresaw more insurer’s following Allstate’s lead into owning collision repair shops. None said that they did. Chuck Sulkala, a Massachusetts shop owner who moderated the discussion, said that although he doesn’t have inside information on how the Allstate-Sterling “experiment” is going, he doesn’t think it will succeed because collision repair isn’t an insurer’s core competency.

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“I give it a year-and-a-half,” Sulkala said of Allstate’s ownership of Sterling Auto Body. – As reported in Automotive Report. Allstate continued to own Sterling for almost another decade, selling the 62-shop chain in April of 2014 to Texas-based Service King.

5 years ago in the collision repair industry (October 2010) The U.S. Justice Department last week filed an antitrust lawsuit against Blue Cross Blue Shield of Michigan alleging that the “most favored nation” clauses of its contract with hospitals is anti-competitive. Similar to State Farm’s pricing requirement for its “Select Service” shops, the Blue Cross clauses prohibit a hospital from giving better pricing to anyone than it offers Blue Cross. The clauses raise hospital prices, discourage discounting and prevent other insurers from entering the marketplace, the Justice Department alleges. It said that some Blue Cross clauses required Michigan hospitals to charge the insurer’s competitors up to 40 percent more for services. The department said the insurer used its market dominance to impose these

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clauses on half the hospitals in the state. “This cannot be allowed in Michigan, and let me be clear: We will challenge similar anti-competitive behavior anywhere else in the United States,” U.S. Assistant Attorney General Christine Varney, the department’s antitrust chief, said. – As reported in CRASH Network (www.CrashNetwork.com), October 25, 2010. The Department of Justice later dropped the suit against Blue Cross when Michigan passed a new law prohibiting “most-favored nation” clauses in health insurer preferred provider contracts in that state. A similar law was later enacted in North Carolina. The Automotive Service Association (ASA) has continued to press the Justice Department to review “most favored nation” clauses in direct repair contracts. “The anti-competitive nature of these clauses ensures both our members and consumers are at a disadvantage,” ASA has stated in letters to federal regulators.

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Industry Veteran Seeks to Re-Evaluate Perceived Low-Valued Vehicles by Stacey Phillips, Assistant Editor

Determining the value of a vehicle after a collision can often be a complicated and controversial process, especially when the car owner and insurance company disagree over the perceived value. Robert McDorman, owner of Vehicle Value Experts, is currently addressing this issue in Texas. His Vidor-TX based company provides specialized valuation services including total loss evaluation reports; body shop estimates and evaluations; pre- and post-repair appraisals; diminished value assessment and fair market value reports. “The single most decisive factor in the process to repair vehicles is in fact the vehicle value,” said McDorman. “When the insurance companies provide claimants and body shops with unsupported market vehicle value reports with below market values, everyone loses. When the wrong vehicle value is used as a bench mark as the deciding factor as to the collision repair, more times than not the vehicle is deemed a total loss and the body shop

loses the job and the customer.” McDorman has owned, operated and worked in various areas of the auto industry, including collision Robert McDorman repair, sales, dealer controlled financing, mechanical repair, towing and storage. Over the last 25 years, he has often negotiated with insurance companies to receive higher amounts for vehicles that were deemed totaled. A few years ago in 2013 he began focusing on valuations for consumers and body shops. First, McDorman reviews the market valuation report given to the customer by the insurance company in reference to the value of the damaged car. He uses CARFAX, N.A.D.A., Kelley Blue Book and Manheim values to help determine the value of the car as well as proprietary software models he designed. Then he conducts a thorough market valuation report analysis to determine if the insurance company has issued a fair market value on the car.

“I’ve never seen one that they did [issue a fair market value]. Every one of them are a minimum of 15 to 20 percent low,” said McDorman. “Once you look at the proper value of the car then the insurance company sees that it doesn’t meet the threshold to total the car out. Either the body shops end up repairing the car at that point or the customer gets a more favorable settlement.” In April, McDorman was asked to review a market valuation report for John and Irina Wilson, owners of a 2011 Honda CRV that was involved in a multiple car crash due to the fault of another driver. The insurance valuation report suggested that the replacement value for the vehicle was $17,500. After a detailed analysis, McDorman found that no compensation was given for DMV fees, sales tax and other applicable fees. In addition, he said each comparable had a deduction for what was called “comparable vehicle adjustment.” These additions brought his recommended value of the vehicle from $17,500 to $21,900. Eventually, the insurer awarded the vehicle owner $20,785.25 after re-

ceiving the report from Vehicle Value Experts. “I know that without the help and expertise of Mr. McDorman, we would have come out of our ordeal in an entirely different manner,” John Wilson wrote in a letter to the Texas Department of Insurance. “The difference of outcomes was staggering and without Mr. McDorman’s knowledge of the process, we would have ended up with an unjust settlement that would have been a terrific burden.” In Texas, every insurance policy includes an appraisal clause that allows a third-party appraiser to be hired if the consumer and insurance company cannot agree on the amount of the settlement after a collision. According to the Texas Department of Insurance website, the insurance company might not have considered the “…car’s condition, special features, or value on the local market when it calculated its settlement offer.” An appraisal is only available in disputes between consumers and their insurance companies. It is not available if the other driver was at fault and the consumer disagrees with his or her company’s offer.

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“The third-party appraiser and I determine the fair market value and if we’re unable to reach an agreement, then we employ an umpire to make a decision between my value and the third-party appraiser value that the insurance company hired,” said McDorman. The process usually takes two weeks. “Sometimes they go ahead and fix the car once we prove that the fair market value they used is wrong,” said McDorman. “Even if we don’t fix the car, the customer gets the fair market settlement instead of the amount they said. I’ve never had one that I wasn’t able to increase the value.” His fee is three percent of the base N.A.D.A. retail value of the car. Burl Richards, president of the Auto Body Association of Texas (ABAT), said McDorman reached out to the association a few months ago and recently spoke at an ABAT conference in August regarding the processes and procedures needed to repair vehicles to their pre-loss condition. Richards said he now has a better understanding of how insurance companies value vehicles and has rec-

ognized that this is a growing problem in the industry. His Henderson-based shop, Burl’s Collision Center, has several “ongoing” claims that Vehicle Value Experts is handling in regard to diminished value. “It amazes me that the consumer is generally completely unaware that diminished value exists. The customer has a right to know, and believe me, when we explain it to them the customer knows who is looking out for their best interest,” said Richards. Diminished value is defined as the loss in market value of a vehicle from its pre-wreck fair market value due to the vehicle being in a wreck. Richards informs all of his technicians that the vehicle they are working on could be re-inspected by a third-party in order to evaluate the diminished value. “This just gives them even more incentive to do a great job,” said Richards. “Safety and quality have always been our number one concern, and I know if we take care of the customer everything else will take care of itself. We do final QC inspections on all repairs, but this helps my technicians to police themselves even more.”

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Continued on p. 58 (RDE1) Getting Paid for Investing in Facility, Equipment and Training

Tues Nov 3, 9:30 AM - 11:30 AM $ 75.00 Tim Ronak, AkzoNobel Automotive and Aerospace Coatings Repairers are facing significant additional tooling and training to repair modern vehicle construction materials and technology. This session will look at the shrinking Labor Gross Profit percentages due to additional costs of investment in equipment, facility and training. Strategies will be explored to understand the mechanisms at your disposal to offset these rising business costs to justify a return on that capital expenditure. Attendees will learn: a) What collision industry labor profitability looks like both now and over the last several years? b) Why we need to invest in additional facility, equipment or training and how much total money to anticipate spending? c) How to calculate ROI on the capital investment required, and what return is reasonable to expect? d) What time period should be considered as a payback period for this incremental new investment? e) How to equate the additional capital expense for facility, equipment and training into a reimbursable charge? f) Should the cost be passed on to customers or is it a cost of doing business?

(RDE5) Paint Shop Performance

Tues Nov 3, 12:30 PM - 2:30 PM $ 75.00 John Fagan, PPG Refinish Advancing technologies in automotive refinish products and equipment available today positions collision centers for exceptional paint shop performance. But even with the exceptional refinish products and the best equipment, profitability in the paint department poses some unique challenges for todays collision centers. Paint shop performance takes a look into many of the areas that influence paint shop profitability. Participants will learn how to identify areas of opportunity for improvement and quantify those areas in order to prioritize their efforts.

The 2015 Repairer Driven Education (RDE)series and OEM Collision Repair Technology Summit will collecttively feature more than 30 educational sessions delivered Tuesday, November 3rd - Friday, November 6th during Show hours.

To Register for Repairer Driven Education contact: http://www.scrs.com/rde A Full Series Pass is available for $375. It includes one regular session in each available time slot, OEM Collision Repair Technology Summit Sessions, and One ticket to the After-Party on Thursday night.

(RDE3) Competing with Consolidators

Tues Nov 3, 9:30 AM - 11:30 AM $ 75.00 David Luehr, Elite Body Shop Solutions, LLC This presentation gives the audience a brief look into why MSO consolidators are successful and what you can learn from them to apply at your own shops. Independent collision repairers have many advantages over consolidators that many are unaware of. This presentation will inspire independent collision repairers to take ultimate control of their businesses and make consolidators irrelevant if these techniques are applied. a) What consolidators are doing right and what you can learn from them b) Advantages independents have over MSO consolidators c) What the best independent shops are already doing to succeed in heavily consolidated markets d) Why owning the customer for life is the best way to brand your business.

(RDE9) Understanding Numbers and What They Tell You About Your Growth Opportunities

Tues Nov 3, 3:00 PM - 5:00 PM $ 75.00 John Niechwiadowicz, QLC, Inc This session will feature discussion of key numbers and the importance of thoroughly understanding your numbers and potentials before investing in equipment, tools, programs or locations. Collision Repair businesses will learn how to determine and achieve better return on investment in their market growth opportunities, leading to better profitability. Shops should have a clear understanding of the right numbers to review and be able to develop an ROI plan before investing. It will also explore when businesses should invest, and when should they pass on an investment. All these decisions are made more possible when there is an understanding of and tools to evaluate the market.

50 OCTOBER 2015 AUTOBODY NEWS | www.autobodynews.com

(RDE6) Aluminum Damage Analysis and Joining Methods

Tues Nov 3, 12:30 PM - 2:30 PM $ 75.00 Larry Montanez, P&L Consultants This presentation will cover the differences between damage analyses on steel vehicles in contrast to aluminum intensive vehicles. It will explore repair vs. replace decisions on outer panels, structural diagnosis, equipment requirements, and joining methods. After this program attendees will have a better understanding of the differences between aluminum and steel vehicles, the different types of joining methods and best practices in analyzing and defining structural damage. A comparison of repairable and unrepairable damages will assist attendees to understand the why some damages cannot be repaired. Attendees will also have a better insight into some of the current OEM Certified Programs.

(RDE7) Process Driven Collision Repair

Tues Nov 3, 3:00 PM - 5:00 PM $ 75.00 Lee Rush, The Sherwin-Williams Company The process driven collision repair center features new concepts for the future of collision repair and packs enough technologies, premium materials and innovations to be worthy of our industry's flagship collision operations. For fans of lean thinking, what's to come is efficient design, process driven advanced interface collision operations. By providing the participant with the operational tools necessary to implement new process into their collision centers, they will be armed with the understanding needed to change the way their companies operate! Upon successful completion of this course, participant will be able to: a) Reduce overall shop cycle time b) Increase vehicle throughput c) Drive production predictability d) Improve customer satisfaction.

(RDE4) Compensation Solutions

Tues Nov 3, 12:30 PM - 2:30 PM $ 75.00 Mike Lanza, The Sherwin-Williams Company This session is designed for shop owners and managers looking to break away from the traditional flat rate pay model. Attendees will learn about creating successful compensation strategies that work in a lean collision repair shop. As a collision repair center owner or manager having the correct compensation plan can be the difference in retaining and attracting the top talent needed in today's work environment. Learn how to develop components of an incentive plan that are aligned with the goals of the business: Revenue Profitability Customer Satisfaction. The design of the payout structure must be consistent for all employees.

(RDE8) Getting It All Right On The Internet in 2016

Tues Nov 3, 3:00 PM - 5:00 PM $ 75.00 Mark Claypool, Optima Automotive What makes a website effective? How does search engine optimization work? How do social media and reputation management fit into the mix? What about all those online directories that list my business? Further, video viewing and sharing over the Internet has grown by more than 7,000 percent since 2006! 80% of Facebook videos get "Likes", 60% of people will watch a 2-minute online product or service video, videos are 12 times more likely to be shared on Facebook, and 60% of people are more likely to watch a video than read text. Review websites and social media accounts and learn how to incorporate video into your overall online presence in order to engage your target audience and gain brand recognition.

(RDE2) Scheduling and Work in Progress (WIP)

Tues Nov 3, 9:30 AM - 11:30 AM $ 75.00 Tom Hoerner, BASF Corporation The purpose of this breakout is to discuss Work in Process (WIP) and to analyze the scheduling processâ&#x20AC;&#x201D;or lack of found in many collision repair business environments. The session will dig into the impact that scheduling and workflow have on cycle time and productivity. When the program concludes, attendees will have procedural takeaways that will allow them begin implementing procedural changes to see performance benefits.

www.autobodynews.com | OCTOBER 2015 AUTOBODY NEWS 51

Continued from Cover

Wedge Clamp

“They all loved it,” said Peter Allan, Wedge Clamp’s Chief Operating Officer for the United States. “Some very important insurance people were

Wedge Clamp’s Chief Operating Officer for Canada, Rodica Matei, poses with a Stat-Gun during the opening day luncheon on August 20

here for the luncheon, including reps from three of the major insurance companies — AAA, Allstate and Mercury.” Craftsman is the largest independent body shop chain in North America, and has used Wedge Clamp Systems since day one, according to owner Bill Hatswell. Canada isn’t the only country that has reaped the bene-

fits of Wedge Clamp Systems; the products have been utilized in 17 locations, including Russia, China, South Africa, Australia, and Saudi Arabia. “It has always been Bill’s vision to bring the product to the U.S.,” said Peter. Wedge Clamp Systems USA Office is being run by Peter and Craftsman Collision USA is being run by Melanie Allan—Hatswell’s daughter. The couple previously lived in Sydney, Australia, and agreed they would run a shop if it was located somewhere with a similar climate to their home, and sunny Southern California passed the test. “Wedgeclamp has an 80 percent market share in BC, Canada and we have over 23,000 systems in use worldwide,” said Peter. He went on to explain that the high cost of space in Canada is what inspired the creation of a system 30 years ago that makes the most of every square foot. With prices rising in the U.S., body shops that make the transition to Wedge Clamp Systems can also save money and increase production. “Everyone is looking at their square footage thinking, ‘How can I make the most money by utilizing this small space? By having a rack or

bench system, the space is only being used 10-20 percent of the time, which leaves that floor space unusable for 80-90 percent of the time. That floor space is dead money to shop owners.” Compared to bench top repair systems, which tend to be costly and space consuming, the Wedge Clamp System is lightweight and affordable,

One of the Wedge Clamp floor systems at Craftsman Collision in Long Beach, CA

and stores in much less space because many components hang on the wall, according to a company press release. “With Wedge Clamp you can use 100 percent of the space 100 percent of the time,” added Peter. “It takes one person 10 minutes to set up Wedge Clamp floor systems; I can set it up in my suit in 15 minutes without getting dirty.” The so-called ‘express shops’

dealing in relatively light damage represents a particularly rich sales opportunity, Peter said. “They get cars with what looks like minor damage, but once they pull the bumper or quarter panel, they often discover there has been frame damage as well. They don’t have a rack system to fix it, and they don’t want to have to flatbed it to another shop. So now instead of the high cost of buying a rack, they can use the Wedge Clamp EZE Tie Down system,” he explained. The week before the grand opening, Peter met with Caliber Collision, who was looking for a system that will get cars out in two days. He added that other “big players” in the industry have also shown interest. “Our main goal right now is to get a really strong foothold in Southern California; from Los Angeles down to San Diego,” said Peter. “Northern California will hear about it, and eventually it will spread across the country.” In addition to its California address and Richmond, BC head office, Wedge Clamp has a facility in Suzhou, China. The company’s recent growth comes with an expanded product lineup including distribution of the Eclipse laser frame-measuring system and the Stat-

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Gun anti-static paint preparation tool, which Caliber Collision is currently testing at their facilities. “The anti-static gun removes 100 percent static from anything you’re painting,” said Peter. “It also gets rid of tiger striping and halos when you’re spraying, and leaves no dust.” BASF Automotive Refinish demoed the nitrogen spraying system, NitroHeat at the August 20 event. “By using 98 percent pure nitrogen, you will actually find that you can turn the pressure on the air gun down, allowing for 15 percent savings,” explained Peter. “In reality, you can save 20-30 percent in paint per job, making flash times 20-30 percent better; 30 percent if it’s water-based, 20 percent if it’s solvent-based. So, you’ll be completing more jobs, yet using less paint per job.” He added that users will see pay back on the system in about nine months. “Wedge Clamp Systems do not break—we know of shops that have been using the same product for over 20 years—so you only have to buy it once,” Peter said. For more information, phone 1800-615-9949, visit www.wedgeclamp .com or email info@wedgeclamp.com.

Continued from Page 36

CAA Golf Tournament

why the event is a success year after year. Everyone had a great time at the tournament this year and we’re already getting ready for number 33.”

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SC-CAA Treasurer David Mello does not play golf, but he still appreciates the camaraderie created by the tournament. “By getting out in the fresh air and hanging out with your colleagues and associates, this tournament is our signature annual event. We see each other at meetings and in our respective shops, so this is an ideal way to do it in a casual, fun setting!”

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www.autobodynews.com | OCTOBER 2015 AUTOBODY NEWS 53

Continued from Page 49

Low-Valued Vehicles

Gene Domec, who owns S&W Auto Body and Painting in Vidor, Texas with his two brothers, said that McDorman contacted him about a year ago to find out if he had noticed a trend among insurance companies totaling out cars that should be repaired. “At the time, I was noticing that trend here in my shop,” said Domec. “Insurance companies would come out to do an estimate on a fairly late model vehicle that didn’t look like it had much damage. I figured it would be repaired but they did a salvage value analysis on it, which came in high and would total out the car.” He said salvage yards would often let the insurance companies know what they were willing to pay for the vehicle while they were doing an estimate. “It’s cheaper for them to buy a wrecked car for a low price and fix it rather than import a new car. In many cases, the customer has no control and the car is totaled out that they thought was going to be able to be repaired.” Domec’s own Toyota Camry was

involved in a collision three years ago and the car was totaled. The insurance company offered him below what he felt it was worth. He kept insisting the adjustor find a similar car to his and base the settlement on that, which he said they never did. Eventually, he received an offer within $200 of the N.A.D.A. A couple of years later, he took his report to Vehicle Value Experts and found that the comparable cars to his used in the market valuation report were priced higher and subsequently sold for substantially higher than the market valuation report supplied by the insurance company. After his own experience, Domec said he began telling his customers about the services Vehicle Value Experts offers. “Every one I have sent to him so far has a really positive experience with him,” said Domec. “I’ve actually been able to fix one car that Allstate totaled out that should never have totaled.” Domec said the customer was adamant about getting the car repaired so McDorman got to work immediately. After a preliminary analysis, Domec said he found the car was worth more than the insurance company was

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offering. “The final settlement he received was more than enough to get it fixed.” Autobody News interviewed Ann Mullen-Martin, President of Mullen Insurance Company in Garland, Texas. Mullen ran a Farmers Agency prior to establishing Mullen Insurance in 1988. She has worked with members of the Texas Independent Automobile Dealers Industry for more than 30 years, 27 of those as an agency specializing in providing insurance programs for members of the Texas Automobile Industry. As an independent insurance agent, Mullen said, “Agent incomes are directly related to claims activity on many levels.” She said these include the quality of service the client receives, the loss ratios generated as a result of claim activity and the company satisfaction with both of these. “What Robert is doing enhances all three items listed and therefore creates a more profitable environment for all of us, i.e the client, the company and the agent.” Mullen has known McDorman for more than 15 years and served as an insurance consultant to him as well as his designated agent.

“Robert’s auto industry background uniquely qualifies him to provide expert opinions from cost-to-repair to vehicle values,” she said. “More important than his vast knowledge of cars and the car industry is his ability to bring an unbiased opinion to the table when determining a fair and equitable claim result.” McDorman stresses the importance of educating consumers, body shops and lenders about their rights and legitimate claims on collision damages. He said, “This will lead to more cars being repaired and ultimately the retention of more customers.”

Look for PART 2 of this story in thewww.autobodynews.com November issue of Autobody News magazine, which will address more CHECK ITabout OUT! detailed information diminished value and total loss evaluations.

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David Luehr is the owner of Elite Body Shop Solutions, LLC, a collision business consulting firm based in Nashville, Tennessee. He is a 30 year veteran of the collision repair industry. David is an expert in Body Shop Operations and specializes in Lean, and Theory of Constraints methods. Email him at dluehr@msn.com

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Competing with Consolidation? Change Your Relationship with Fear First with David Luehr

There are many things that we can do also the worst! The difference? …Your to be more competitive in this new mindset! That’s right, you don’t need to and challenging collision repair land- be a consolidator in order for this to be with Jennifer Driscoll-Chippendale scape. Before we can be successful the best time ever in the history of the creating cultures, lean processes, and world to own a collision repair busicompeting with consolidators, we ness; you just need to have the right

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“Fear is at the root of your problems and if you learn to deal with your fear by creating a different relationship with Erica Eversman with it, you will find new opportunities and open a new world to yourself you never thought possible.”

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have to fix one thing first… us. I want mindset! Remember Henry Ford’s fato help you become aware of how our mous saying: “Whether you think you mindset… our beliefs and fears are the can or think you can’t, you’re right.” Ed Attanasio Remember those “Successories” number one mostwith important thing you could be working on right now! One posters we used to hang in our offices? thing I have learned in all my years in I used to have them hanging all over this business is that we all have the the office at my shop, Luehr’s Auto power to control our own destinies! Body, back in the early nineties. It Here’s something maybe you didmakes me wonder what it would be n’t know… Rightwith now, for is the like if we really lived by what the Edmany, Attanasio best time in history to own a collision quotes were telling us? If you truly repair business, ironically for some it is took to heart what Ford intended when

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he said, “Whether you think you can or think you can’t, you’re right!” If everyone had literally applied all the information we learned from Successories posters we would all be billionaires! So with all this sage advice available, why do so many of us continue to struggle? One of the biggest reasons is fear. You have probably heard about fear and how when we were cavemen and cavewomen, the fear instinct helped us avoid being eaten by sabre-toothed predators. When you saw one of these predators innate fear would trigger a necessary response so you would feel the emotion, and run to the nearest cave to avoid becoming lunch or dinner. As you can see, fear was a pretty handy thing to have back in those days, but for some reason through evolution we are still cursed with this damnable emotion. Some would argue that fear still serves

us a purpose, mostly I think fear is just a left-over emotion that keeps people from reaching their God-given potential in life. Having said that, the secret to success and happiness probably lies in our ability to change our relationship with fear. In other words, reframe in our minds that fear can be used as a tool to help us recognize opportunities to grow!

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ent relationship with fear? What if, every time you noticed the feeling of fear creeping up your gut, instead of bolting back into your comfort zone, you headed into the source of the fear? To many of you that seems like backwards thinking. You are exactly right, it is backwards thinking and exactly why so many people fail to achieve their potential and their dreams. Here is a small sampling of the ways embracing your fear will help you. • You will embrace change • You will communicate better and make new friends • You will want to learn new things, become curious

• You will recognize that your ego is an obstacle and vulnerability is freeing • You will recognize that the negative chatter in your head is just noise • YOU WILL GET OUT OF YOUR OWN WAY! Just to be clear, I am not talking about being fearless or doing stupid things that will get you hurt or killed, I am talking about the thousands of opportunities we pass up because we have an adversarial relationship with our fear. I can teach my clients how to compete with large MSO consolidators by building great cultures and processes that lead to exceptional customer experiences. But as so many have recog-

Tues Nov 3, 9:30 AM - 11:30 AM $ 75.00

consolidators that many are unaware of. This presentation will inspire independent collision repairers to take ultimate control of their businesses and make consolidators irrelevant if these techniques are applied. a) What consolidators are doing right and what you can learn from them

nized, if you let fear prevail you will not be successful building a successful culture in your shop, you will not have permanent success with your process implementation plans, and you will continue to struggle with your attempts to create a consistent and repeatable customer experience. “Fear is at the root of your problems and if you learn to deal with your fear by creating a different relationship with it, you will find new opportunities and open a new world to yourself you never thought possible.” Make a poster out of that! For more information on building a successful collision business contact Dave Luehr at david.luehr@elite bodyshopsolutions.com

David Luehr to Speak at SEMA... still time to register, see p. 50

David Luehr talks about why success is a function of your mindset and why MSO consolidators are so successful. Independent collision repairers have many advantages over

b) Advantages independents have over MSO consolidators c) What the best independent shops are already doing to succeed in heavily consolidated markets d) Why owning the customer for life is the best way to brand your business.

Carworx Showcasing European Paint Line at SEMA

Carworx is introducing a new European paint line to the collision repair industry, BESA-Urkimix Serie 500. Carworx is an international company, based in Europe and North America, with a manufacturing base in Europe. The company has partnered with BESA, formerly called Bernardo Ecenarro and based in Spain, for 20 years. “We are committed to researching the market for up-to-date manufacturing tools in order to provide reliable products that are also compliant with VOC regulations,” said Kost. “Our products undergo vigorous testing prior to being released into the market in order to promote quality and performance you can trust.” The Urkimix Serie 500 is a tintometric system for repainting cars and uses highly concentrated color bases that are mixed using different binders to achieve products that can be used in one- or two-stage systems. “Unlike other systems available in the market, Serie 500 lets you work with HS or MS products, depending on the requirements and demands of the painter,” said Kost. Visit Carworx at booth #10767 in the North Hall during SEMA, online at www.carworx.net or info@carworx.net.

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(RDE11) Removing, Replacing and Joining Advanced Materials

Continued from p. 52 Continued on p. 68 (RDE12) The Lean Office: Organizing the Shop Office for Maximum Efficiency

Wed Nov 4, 9:30 AM - 11:30 AM $ 75.00 Judy Lynch, The Sherwin-Williams Company Collision Facilities need robust, waste-free, flexible office procedures that meet their customer needs and help them survive in the marketplace. Lean is a proven, systematic approach for minimizing and eliminating waste. It goes beyond the shop floor. Lean can be applied to every system, every process and every employee in your company. Applying lean principles to streamline and eliminate waste from your office and administrative processes will result in bottom line savings. First understand your current process and office flow; second understand and identify value and non-value added activities, and third identify a simple metric to qualify waste and eliminate. This presentation will help attendees: a) Understand Kaizen for the entire collision center - not just production b) Value stream map their current administrative process c) Learn to identify which steps add value and which do not (waste) d) Learn about the 7 wastes in their office.

(RDE14) Welding Technologies: A Comprehensive Tutorial on Modern Equipment

Wed Nov 4, 12:30 PM - 2:30 PM $ 75.00 Toby Chess, SCRS One of the most frequent questions from shops who are looking to adapt to the changing landscape of automotive repairs is “what do I need, and where do I start?” The equipment necessary to repair the modern fleet continues to evolve as quickly as the vehicle architecture does, and understanding tool and equipment options that provide the most capability can save repair businesses from unnecessary investments in wrong or outdated repair technology.

Wed Nov 4, 9:30 AM - 11:30 AM $ 75.00 Dave Gruskos, Reliable Automotive Equipment, Inc This session will be an in-depth exploration of the joining techniques of automotive metals including advanced high strength steels and aluminum, as well as new technology for the removal and replacement of carbon fiber panels. The session will focus equally on the procedural aspect of the panel joining process as well as the safety considerations that should be considered for the workers, the environment and the repair. The goal is for the participant to walk away with a clear picture of the tools and processes that are needed to be in place to accomplish the above.

(RDE15) In-Process Quality Assurance

Wed Nov 4, 12:30 PM - 2:30 PM $ 75.00 Lee Rush, The Sherwin-Williams Company Your goal? To achieve consistent and predictable repair results every day in production while increasing over all through-put and quality. In-Process Quality Assurance processes improve on time deliveries, production flow, and cycle times by reducing and eliminating internal redo’s and comebacks thereby simultaneously driving internal costs down and quality up. The quality assurance methods that are learned from this training will identify and define all quality benchmarks and the process to implement the inspection of these into production. This enables the shop to move to the next level in lean production. The program mixes repair theory and instruction with in-shop inspection and coaching. Attendees will be provided the tools to analyze their production and staffing requirements necessary to implement through in-process quality assurance management processes and begin to optimize their business performance:

a) Reduce and eliminate in-house reworks & come-backs b) Improve repair order accuracy & profitability c) Implement a vehicle inspection process d) Define and inspect fit, function, & finish—100% consistency.

58 OCTOBER 2015 AUTOBODY NEWS | www.autobodynews.com

(RDE17) Advanced and Evolving Automotive Structural Technologies

Wed Nov 4, 3:00 PM - 5:00 PM $ 75.00 Speaker: Ken Boylan, Chief Automotive Technologies Come and explore technology advancements that will change how vehicle repairs are made in the collision repair environment. In this course we will explain current and evolving structural technologies that will include vehicle construction techniques, the evolution of materials used in vehicle construction, and joining technologies of today’s and tomorrow’s vehicles. Topics will include future steels that can be 10 to 100 times stronger than today’s steels. We will also research aluminum that reaches AHSS strengths, as well as hybrid metal technologies that can join dissimilar metal. We will look past the materials and explore joining technologies such as laser, hydro sonic and friction stir welding. At the end of this session students should be able to understand advanced technologies that are being used in vehicle construction and be able to identify how materials create load pathing which can cause predictable vehicle misalignment during a collision. Student will have a better understanding of current materials and how manufacturers are using them to ensure vehicle safety and performance.

(RDE16) Panel Discussion: Our Journey to Become a “Successful” Collision Center

Wed Nov 4, 3:00 PM - 5:00 PM $ 75.00 Craig Seelinger, BASF Corporation The session will be a moderated discussion with several successful collision centers that have experienced growth over the last several years. The owners/managers of these collision centers will discuss what was involved, the steps that they took and tools and resources they used to ensure their ongoing success and grow their businesses. The goal of this discussion is to provide concrete advice and suggestions from industry peers with firsthand experience that any collision center owner can utilize in their business. The goal of this discussion is to provide concrete advice and suggestions from industry peers with firsthand experience that any collision center owner can utilize in their business. The audience will see: a) The hurdles that must be overcome b) Metrics that help define success in the shop c) That success is a journey d) The importance of and the key tools and resources required.

(RDE13) Don't Let Consolidators & MSOs Steal Your Insurance Work

Wed Nov 4, 12:30 PM - 2:30 PM $ 75.00 Michelle Nelson, B2B Automotive Many Independent Shops assume that DRPs are no longer attainable due to the market dominance of consolidators and large local MSOs. Surprisingly, many shops are successfully growing their insurance work and customer base with some proven basic skills along with innovative strategies focused on creating a unique individual brand. Understanding what is most valued by your local insurance partners is critical to positioning yourself as a unique business partner to take back control of your DRP business. Participants will: a) Have a better understanding of the Objective and Subjective criteria typically used to determine if you are qualified to be a DRP for a particular insurance partner. b) Understand how to identify unique strengths and use them to take advantage of branding, marketing and online search engine optimization to position their business as a strategic DRP business partner. c) Create a targeted written plan-of-action to develop unique selling propositions around brand, service and performance to attract the DRP relationships most beneficial for their business.

(RDE10) The Myths, Mysteries and Fallacies Surrounding Accurate Repair Planning

Wed Nov 4, 9:30 AM - 11:30 AM $ 75.00 Bob Gilbert, AkzoNobel Automotive and Aerospace Coatings In this current world of cycle time driven facility performance why is it so hard to actually succeed in creating a 100% accurate repair plan? Despite your determination as an owner and all of the training sessions you and your team have attended you still are not achieving that 100% correct first time itemization. What is it about your facility that is preventing you from implementing a successful and sustainable repair planning process? Participants will take away the following lessons: a) Why is it so hard to get it right? b) What things have you learned or been exposed to that have no chance at successful implementation? c) What strategies get in the way of an accurate repair plan? d) Why does human behavior drive a result that is different than what you hoped for? e) Ultimately to be successful what is the one critical factor you must do to ensure successful implementation?

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www.autobodynews.com | OCTOBER 2015 AUTOBODY NEWS 59

BASF’s Highlights at SEMA Include 2 Booths, Cars, Awards, Autographs, and Education

BASF will have two booths at the SEMA show this year: one in the Racing & Performance section, booth #21437, and one in the Collision Repair and Refinish section, booth #16026.

Vehicles featured in the Racing & Performance Section, #21437: ● JF Kustoms: ‘67 Pontiac Acadian – painted with R-M ONYX HD custom red ● Ringbrothers: ‘65 Ford Mustang— Customized carbon fiber—Glasurit 90 Line Spy Green ● Chip Foose: 33’ Ford Coupe— Glasurit 90 Line custom blue and silver (two-tone paint) ● West Coast Customs: 58’ Chevrolet Corvette—painted with R-M Onyx HD ● Camtech Custom Baggers: 2016 Harley Street Glide—customized in RM Carizzma Candy Paint BASF will hold a press conference on Wednesday, Nov. 4 at 9 a.m. to unveil the cars from JF Kustoms, Ringbrothers and Chip Foose. On Thursday, Nov. 5 at 4 p.m. the first Glasurit Best Paint Award will be presented by Chip Foose in booth #21437. Autograph sessions in #21437: ● Tuesday, Nov. 2 from 12 noon to 2 p.m., Chip Foose ● Wednesday, Nov. 3 from 10 to 11 a.m., Richard Petty

New products featured at the show: ● Glasurit: Water Boosters & UV primers ● R-M: ONYX HD and Power Fill Plus Primers

In the Collision Repair and Refinish booth #16026 BASF will feature: ● BASF Value Added Tools & Services offering demonstrations on how to help drive business success

BASF seminars for SCRS Repairer Driven Education: ● Tues., Nov. 3, 9:30 to 11:30 a.m – Scheduling and Work in Progress –Tom Hoerner from BASF will discuss the impact that scheduling and workflow have on cycle time and productivity. ● Tues., Nov. 3, 3 to 5 p.m. —Understanding Numbers and Why They Tell You About Your Growth Opportunities – John Niechwiadowicz, QLC Inc., in cooperation with BASF, will discuss the importance of understanding your numbers to achieve better ROI, market growth and improved profitability. ● Weds., Nov. 4, 3 to 5 p.m. – Our Journey to Become a Successful Collision Center—Panel discussion moderated by Craig Seelinger from BASF. Panelists will discuss the tools and resources they used to grow their business.

Valspar’s Family of Brands’ SEMA Highlights Include Custom Cars, Celebrity Appearances, Music and Airbrushing The Valspar Automotive family of brands will be featured in one booth at SEMA for the first time: DeBeer Refinish, Matrix Automotive Finishes, Prospray Automotive Finishes, Valspar Refinish, and VIM (Valspar Industrial Mix).

SEMA booth highlights: ● Custom Porsche 911 T created by John Wargo from the Custom Shop and finished in Prospray. ● Counting Cars’ one-of-a-kind, lowrider Riviera from the popular reality show Counting Cars, painted by Ryan Evans. ● Counting Cars Celebrity Guest Appearance. Meet Danny Koker, Kevin Mack, Ryan Evans, and Lonny Speer, Thursday. Nov. 5th from 2 to 4 p.m. Get your autographed poster while supplies last! ● Live pinstriping demos and classes, by Ron ‘Flea’ Fleenor and Nub from Nub Graphix. ● OEM approved DeBeer 900+ Series waterborne. ● Highlights from the new VIM fleet, light industrial coatings lines.

Party at House of Kolor in Central Hall - Booths # 23513 & 23413 Live Music, Gas Monkey’s Richard

Rawlings, and more! The booth will include an automobile from the Guy Fieri collection. Founder, Jon Kosmoski, will be teaching classes and offering tips at the booth throughout the show.

Booth highlights include: ● Gas Monkey’s Richard Rawlings on Tuesday, Nov. 3 from 10 to 11:30 a.m. will be in HOK booth signing autographs. ● Airbrush and Pinstriping classes by Jon Kosmoski, John D’Augustino to benefit Artiststs 4 Education. ● Live Music at the booth.

U.S. Chemical & Plastics Showcases Aluminum Repair System, Innovative New Body Repair System and Truck Bed Liner Solutions in Booth # 10655 The USC Productivity Series includes: AG47 Lightweight GRIP Filler, AU79 Premium Gold Filler, WG55 WhiteGold Premium Filler and Icing® Lite the miracle Gold Finishing Glaze. At this year’s show, Valspar will be unveiling its new truck bed liner, installed in the bed of a Ford F-150. The company’s SprayMax Small Damage Repair System will be at the booth as well.

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Prima Demonstrates Latest MIG Welders at SEMA Prima, a European manufacturer of body shop welders, announced the introduction of its latest Multi Application MIG, MIG, TIG-DC, MMA & FLUX welder: Multi 190, Multi 5 and Multi 6 welders. Ray Zitzloff, president of Prima Welds, said they are easy to use. “There is no need for on-site set up, training or support,” said Zitzloff. ● Multi 190 Single Torch. Change wire in minutes for different applications Under $2,500 18 Lbs ● Multi 5 Three Torch Under $4,000 35 Lbs ● Multi 6 Multi 5 with dent pull Under $5,000 50 Lbs

Zitzloff said they all share the same processor and software programs designed for every applicable body shop welding application. Required software like Hot Start is programmed into the application software where required, eliminating the need for a technician to determine when, where, how much amperage increase and for how long. The programs allow for amperage/synchronized wire speed adjustments for

the tech using the welder. When OEMs select a new wire like 5554, Prima designs the software that can be added to existing welders. “Prima uses a proven state-of-theart processor that is upgradeable and with error codes that are easy to remove and replace,” said Zitzloff. “Error codes with on-line support allow Prima Welds to diagnose the problem and overnight the processor.” The Processor uses InPrima’s Multi 5 verter Technology Welder with with 16 AMPS of three torches power. The software allows for power pluctuations of + or – 30 volts, ensuring a constant amperage and wire speed. Prima uses standard torches, sleeves and tips, which Zitzloff said ensures a longer life and limited down time. For more information visit Prima’s website: www.primawelds.com, email info@primawelds.com or call (239) 314-7683. Prima’s booth at the SEMA show is #10973.

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www.autobodynews.com | OCTOBER 2015 AUTOBODY NEWS 61

To Register, go to:

TI-CAR is returning to the SEMA Show in November 2015 with I-CAR training available to attendees each day of the Show.

http://www.semashow.com/category/tags/i-car

Synchronizing Workflow Through Team Communication (PM120L01)

Vehicle Technology and Trends 2016 (NEW16)

Keeping the lines of communication open to everyone involved in the production management process keeps the shop’s operations running smoothly. This live course helps the Production Management role understand what different areas, such as technicians and the front office, need to know on a daily basis to maintain production. The role will also gain a better understanding of how to deliver effective performance reviews and how to ensure that technicians are keeping abreast of the skills needed to operate efficiently. As a result, the entire shop will experience fewer surprises as all employees gain confidence that they are all working toward the same goals.

The automotive industry is constantly introducing new technologies, whether it be for safety, usefulness, or environmental protection. New features and lightweight vehicle materials like aluminum and highstrength steel are driving major changes in vehicle construction as manufacturers strive to meet the federal government’s fuel-economy standards. NEW16 provides an “auto show view” of vehicles that will soon be commonplace in many repair facilities and delivers information that repair professionals will need to know to be prepared to perform complete, safe, and quality repairs.

Advanced Steering and Suspension Damage Analysis (DAM15)

2015 Ford F-150 Structural Repair Training Course-Part 2

Cost: $100 Nov. 4, 2015 - 1:00pm - 4:00pm LVCC, Upper North Hall, N240

Advanced steering and suspension systems are increasingly popular in today’s modern vehicles and many of us depend on them to keep our vehicles driving smoothly. If not repaired properly, other vehicle systems can be compromised, resulting in more damage. Every individual involved in the repair process is a stakeholder, so knowing what to look for pre-repair, how to execute the repair and what to check postrepair impacts everyone involved from the estimator, to the business, to the consumer. This interactive course provides important information on the considerations for inspecting steering and suspension systems and provides knowledge that can lead to increased efficiency gains and a positive customer experience – both of which are critical to business performance.

Cost: $99 / Training Credit: 3 hours Nov. 6, 2015 - 8:00am - 12:00pm LVCC, Upper North Hall, N238

Cost: $99 / Training Credit: 3 hours Nov. 3, 2015 - 8:00am - 12:00pm Nov. 4, 2015 - 1:00pm - 5:00pm LVCC, Upper North Hall, N238

Collision repair training experts at ICAR worked alongside Ford Motor Company engineers during the 2015 Ford F-150 design and development process, leveraging I-CAR’s expertise to create a training solution for collision repair professionals who will work on the next generation of Ford’s extremely popular truck. Two years of development culminates in the 2015 Ford F-150 Structural Repair course that covers all topics on aluminum, and dives deep into vehicle-specific repair information. This instructor-led course uses discussion, high-definition videos, animations, and detailed graphics to equip technicians to properly repair the 2015 F150. This is a 2-part training course. The first half of this course will take place on Tuesday, Nov. 3, 2015, from 1:00 p.m. - 5:00 p.m. The cost to attend includes both seminars.

Cost: $198/ Training Credit: 6 hours Nov. 4, 2015 - 8:00am - 12:00pm LVCC, Upper North Hall, N240

62 OCTOBER 2015 AUTOBODY NEWS | www.autobodynews.com

Sectioning of Steel Unitized Structures (SPS11)

Repair procedures from previous generation vehicles do not necessarily apply to current models. For repairers, this demands an understanding of proper sectioning techniques and up-to-date knowledge on new vehicle designs that can impact sectioning decisions. Understanding these important considerations can be the difference between a complete and safe repair and possibly compromising passenger safety. This course prepares technicians with the information they need to make proper decisions for sectioning. The student will receive an overview of sectioning that includes classroom activities, props, and demonstrations that illustrate detailed information on sectioning preparation and joint types. This course also explains where procedures are found and why general sectioning guidelines no longer apply.

Full-Frame Partial Replacement (FFR01)

Properly repairing today’s fullframe vehicles requires command of an array of considerations. Understanding OEM repair procedures and welding requirements for full-frame vehicles can be key, but being able to identify full-frame designs, partial replacement options and repair considerations for full frame attachments is also critical to achieving a complete, safe and quality repair. Completion of this course will be beneficial to repairers and their respective businesses. Fullframe partial replacement can result in increased savings for the shop and the vehicle owner alike. The content in this course can be applied on the job immediately following completion.

Cost: $99 / Training Credit: 3 hours Nov. 5, 2015 - 1:00pm - 5:00pm LVCC, Upper North Hall, N238

Cost: $99 / Training Credit: 3 hours Nov. 3, 2015 - 1:00pm - 5:00pm LVCC, Upper North Hall, N238

Aluminum Exterior Panel Repair and Replacement (APR01)

Adhesive Bonding (ADH01)

Should an aluminum exterior panel be repaired or replaced? It depends! There are many considerations to take into account when making decisions on aluminum panels. Being able to properly assess damage and repair or replace exterior panels requires understanding the properties, characteristics, design, and construction of aluminum. Making the right decisions at the right time can play a role in improving KPIs like cycle time and CSI. Students will leave this course equipped to tackle this different, not difficult, material.

I-CAR has enhanced its Adhesive Bonding (ADH01) course with a training experience that now offers an engaging “Live Demo.” The Live Demo portion of the course includes first-hand experience of adhesive bonding procedures using two-part adhesives; steps for an adhesive that is applied to bare metal; and steps for an adhesive that requires a primed mating surface are given. In addition, this well-rounded adhesive bonding course provides information on adhesive bonding materials, specific work and handling time, bond line and clamping considerations, cure time recommendations, and more.

Plastic and Composite Repair (PLA03)

Squeeze-Type Resistance Spot Welding (WCS04)

Cost: $99 / Training Credit: 3 hours Nov. 6, 2015 - 8:00am - 12:00pm LVCC, Upper North Hall, N240

With the continued use of plastics and composites on many of today’s vehicles, collision repair professionals are seeking efficient ways to repair collisiondamaged vehicles made from these materials. Given the vast amount of materials available and their differing characteristics, plus the many viable repair options, the most up-to-date knowledge and information is critical to ensuring a complete repair. Cost: $99 / Training Credit: 3 hours Nov. 4, 2015 - 8:00am - 12:00pm LVCC, Upper North Hall, N238

Cost: $99 / Training Credit: 3 hours Nov. 5, 2015 - 8:00am - 12:00pm LVCC, Upper North Hall, N238

With an increased number of vehicles being manufactured with highstrength and ultra high-strength steel, spot welding is an effective solution for minimizing the heat-affect zone. The process of spot welding for attaching body panels and components has many other benefits as well, among them are decreased damage to corrosion protection and replication of production weld appearance. Cost: $99 / Training Credit: 3 hours Nov. 5, 2015 - 1:00pm - 5:00pm LVCC, Upper North Hall, N240

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M-F 8am - 6pm; Sat 8am - Noon www.autobodynews.com | OCTOBER 2015 AUTOBODY NEWS 63

Team PRP Automotive Recyclers Expands Network with Three New National Members

The addition of three new partner locations has brought further expansion to the Team PRP nationwide network of top-quality recyclers, strategically broadening the logistical capabilities with these added locations operating in the Deep South and Midwest. “I am proud to announce the addition of three fantastic facilities to the Team PRP family of independent automotive recyclers,” said Mark Gamble, Team PRP’s Executive Director. “Waterloo Auto Parts (Waterloo, IA), Bruce Auto Recycling, Inc. (Petal, MS), and Gravely Auto Sales & Recycling (Axton, VA) are well positioned to have an immediate impact for Team PRP in the geographic areas they service. We are breaking into new ground in Iowa and Mississippi and increasing our strong presence in Virginia. These additions will continue to provide expansion in our parts distribution network, and will assist us in continuing to provide first-rate service and the highest quality recycled parts, across the country, to better serve our collision and mechanical repair customers nationwide.”

Each of the three new members shares a family-owned business history, and all are top performers in their respective markets.W Waterloo Auto Parts, located on over 35 acres in Waterloo, IA, is known for it extensive inventory as well as its state-of-the-art facility. Gravely Auto Sales & Recycling, has been serving customers in Axton, VA since 1959, and is also committed to the same high standards and superior offerings. The third member. Bruce Auto Recycling, Inc. in Petal, MS, is another fully modernized facility with a large inventory, and becomes Team PRP’s first member from the Deep South region. For more information visit our website at www.teamprp.com or contact: Mike Jones, Team PRP Administrator, 303-905-9148, mikejones @teamprp.com Contact information for Waterloo Auto Parts: Dan Osborn (319) 234-5207 ext. 102

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GM Updates Paint-Friendly Service Parts General Motors introduced their new paint friendly service parts at NACE 2015. The new service parts will be supplied for paint-to-match assemblies in the near future. Ac-

cording to GM, side mirrors, door handles, and headlamp kits will be the first parts to come as paint-tomatch, loose part kits that are separate from the assembly. The portion of the part that is paint-to-match will come pre-primed and will include instruction sheets when necessary. General Motors has already begun supplying the part kits for some of their paint-to-match assemblies. The parts initially include door mirrors, headlamps, and door assembly after refinishing are inhandles for some vehicles in 2015. cluded where necessary. For the 2016 model year, they will The availability of these parts is become most models, little known, though the you industry. may have Give available us yourforopinion on matters affecting and for more than just these parts. already received them. The kits do GM decided to start offering these not have to be specially ordered. If kits due to the growing complexity the part is available as a kit, that’s the of some assemblies. The portions of way it’s supplied.

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the assembly that must be refinished are often recessed or obscured by trim and hardware, making proper masking for refinishing a difficult job at best. By offering the assemblies as kits, refinishing of the separate parts can be done easily, similar to the way it is done at the factory. The parts are not fully disassembled, just enough to allow full access to the paint-to-match portions. These portions come preprimed. Instruction sheets for proper

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‘Adoption of a Learning Culture Key to KPI Success’ Says New I‑CAR Production Management Role The adoption of a strong learning culture within a business, as well as sound production management principles, will not only help improve bottom line results, but will also bring additional value in understanding a technician’s abilities or inabilities and knowing how to close any knowledge gaps a shop may uncover among its staff. Recently, I‑CAR launched a new Production Management role. This new role features Industry-defined training that helps to quickly assess and solve complex problems facing shop production—without sacrificing complete, safe and quality repairs. This role was developed to fill a need as requested by the industry. I-CAR's solution was to design the training that targets the needs of the production manager by using industry subject matter experts with over 200 years of production management experience to aid in the course design. The new courses are designed to provide emphasis on active problem solving, fostering a learning culture, and maximizing shop productivity. The ten ProLevel 1 courses in this role are purpose built to include online, virtual, and live delivery. This tailors the learning experience to match the

content and how it’s being delivered. All ten courses are taught in sequential order with each course building upon the previous course; this decreases redundancy and increases efficiency. The ten courses in the Production Management role are: ● Learning Culture Overview – Online ● Before The Repair Starts – Online ● Matching The Repair To The Team – Virtual ● Workflow Essentials – Online ● Synchronizing Workflow Through Team Communication – Live ● Problem Solving For Workflow Changes – Virtual ● Quality Is Your Business – Online ● Optimizing Processes, Equipment, and Compliance – Online ● Developing The Team And The Business – Virtual ● Refining The Team And The Business – Live

On the I-CAR website, you will find links to product sheets that provide more detail about each course. Additional information on this new PDP role can be found on the I-CAR website at www.i-car.com.

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Study on Advanced Driver Assistance Systems and the Evolution of Self-Driving Functionality

A new report from Navigant Research analyzes the emerging market for different levels of fully and semi-autonomous driving, with global market forecasts by region for vehicle volume and revenue, through 2035. As manufacturers continue to roll out advanced driver assistance features, some cars will soon have the ability to cruise freeways and safely navigate traffic with minimal driver input. While autonomous vehicle technology continues to evolve, so does its potential to institute significant changes in safety and personal mobility, particularly in large cities. According to Navigant Research, 85 million autonomous-capable vehicles are expected to be sold annually around the world by 2035. “Studies have shown that measurable improvements in traffic flow can be expected if as few as 10 percent of vehicles on a road are using adaptive cruise control, which is just one type of advanced driver assistance,” says Dave Alexander, Senior Research Analyst with Navigant Research. “One of the challenges is not just to get the systems installed, but to provide incentives for people to use them on a daily basis.” An important consideration for this market is how quickly the technol-

ogy will spread to the installed base of vehicles on the road. Over the next five years, increasingly sophisticated driver assistance systems are expected to be introduced by a wide range of manufacturers, and it is important to understand the capability of the technology and how much driver interaction is required as new features are introduced. The report, Autonomous Vehicles, provides a detailed examination of the emerging market for different levels of fully and semi-autonomous driving. The study provides a discussion of the potential benefits, demand drivers, inhibitors, and technology issues related to advanced driver assistance systems (ADAS) and autonomous vehicles. Global market forecasts by region for volumes of vehicles with Level 2, 3, and 4 autonomy, along with the associated revenue, extend through 2035. It also includes an assessment of how quickly the percentage of vehicles with some autonomous capability will grow within the overall parc of vehicles on the road in each of the six major world regions. Navigant Research specializes in analysis of global clean technology markets using supply-side industry analysis and end-user primary research and demand assessment.

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www.autobodynews.com | OCTOBER 2015 AUTOBODY NEWS 65

Automakers are Spending Billions on Tech that Many Consumers Don’t Use, Says J.D. Power Survey Automakers are investing billions of dollars to put technologies in their cars and light trucks that are not being used by many of the owners of those vehicles, according to the J.D. Power 2015 Driver Interactive Vehicle Experience (DrIVE) Report. The 2015 DrIVE Report measures driver experiences with in-vehicle technology features during the first 90 days of ownership. The report finds that at least 20 percent of new-vehicle owners have never used 16 of the 33 technology features measured. The five features owners most commonly report that they “never use” are in-vehicle concierge (43%); mobile routers (38%); automatic parking systems (35%); head-up display (33%); and built-in apps (32%). There are 14 technology features that 20 percent or more of owners do not want in their next vehicle, including Apple CarPlay and Google Android Auto, in-vehicle concierge services and in-vehicle voice texting. Among Gen Y, the number of features unwanted by at least 20 percent of owners increases to 23, specifically technologies related to entertainment and connectivity systems. “In many cases, owners simply

Toyota Website Links to Collision Repair Training

I-CAR Tech Support is noting a new addition to the OEM Information pages for Toyota, Lexus, and Scion. An icon has been added that will link to a page on Toyota’s website that allows technicians to link to Toyota collision repair training. Those who are eligible to attend Toyota collision repair and refinish training include any collision repair technician currently employed by a dealer-owned collision repair facility. Independent repair facilities are also able to attend, but there are a few requirements that must be met. An independent affiliate collision repair technician must be sponsored as a referral facility by a Toyota dealer, or sponsored as a Toyota wholesale parts account. A dealership that does not have a collision repair facility of its own often sponsors an independent affiliate. All attendees must have a Toyotaissued Secure Personal Identification Number (SPIN). Toyota uses a SPIN instead of a social security number for tracking an individual’s training history. A SPIN is also required for viewing the pre-learning and e-learning modules.

prefer to use their smartphone or tablet because it meets their needs; they’re familiar with the device and it’s accurate,” said Kristin Kolodge, executive director of driver interaction & HMI research at J.D. Power. “In-vehicle connectivity technology that’s not used results in millions of dollars of lost value for both consumers and the manufacturers.” Among all owners, the most frequently cited reasons for not wanting a specific technology feature in their next vehicle are “did not find it useful” in their current vehicle and the technology “came as part of a package on my current vehicle and I did not want it.” In addition, owners who say their dealer did not explain the feature have a higher likelihood of never using the technology. Furthermore, features that are not activated when the vehicle is delivered often result in the owner not even knowing they have the technology in their new vehicle. Kolodge noted that the technologies owners most often want are those that enhance the driving experience and safety, which are only available as a built-in feature rather than via an external device.

U.S. House Committee Passes the Federal Vehicle Repair Cost Savings Act

Before the traditional congressional August break, the U.S. House Committee on Oversight and Government Reform reported H.R. 1613, the Federal Vehicle Repair Cost Savings Act of 2015. This bill is a cost-saving measure that encourages the use of remanufactured parts to maintain the vehicles in the civilian federal fleet. The committee also indicated an interest in exploring other methods of cutting costs, including federal fleet vehicle repair and maintenance practices. In H.R. 1613’s report, the committee directs the U.S. General Accountability Office (GAO) to conduct a study to evaluate the cost savings that could be realized by shifting fleet repair work to private sector vendors who could provide these vehicle repair and maintenance services through a full and open competitive procurement process. The report also will determine the practicality of a multiyear phaseout from in-house civilian government repair to the private sector. The Automotive Service Association (ASA) supports nondefense federal vehicles being maintained and repaired by the private sector. On May 21, 2015, the U.S. House

Subcommittee on Government Operations under the Committee on Oversight and Government Reform held a hearing titled, “Issues Facing Civilian and Postal Service Vehicle Fleet Procurement.” During the hearing, Rep. Earl L. “Buddy” Carter, R-Ga., first raised the point about the cost effectiveness of private sector repairs. In reference to the report language for Federal Vehicle Repair Cost Savings Act of 2015, Carter said, “I am pleased this legislation directs GAO to look at the cost savings that could be possible by shifting fleet repair work to private-sector vendors. As a mayor at one time, I had to manage fleets of vehicles similar to these federal fleets. We used best practices and found that sometimes it was more cost-efficient to go to the private sector to have maintenance and repairs done on our vehicles. The federal government also must examine best practices to ensure we are being the best possible stewards of precious taxpayer dollars.” For additional information about ASA, including past media releases, go to www.ASAshop.org, or visit ASA’s legislative website at www.TakingTheHill.com.

Difference Between Sectioning and Partial Replacement?

Ask I-CAR Answers: Difference Between Sectioning and Partial Replacement? Factory seams are where two parts are welded together during vehicle assembly using spot welds, laser welds, fillet welds, etc. Partial part replacement is defined as replacing a part at a factory seam. This requires removing the original attachment method to disassemble an assembly at a factory seam. Sectioning is defined as the process of cutting a portion of a part, away from a factory seam. This location is based on vehicle maker procedures. Some vehicle makers offer multiple sectioning locations for a part. When “sectioning” a part, the technician will create a new repair joint that did not exist prior to repairs. This may mean sectioning the service part and installing that sectioned portion of the service part on the vehicle using a sectioning joint. Most service parts are provided pre-cut based on the sectioning location, so cutting the service part is not necessary. The OEM Partial Part Replacement Search is a search tool to identify which vehicles have replacement procedures available, including sectioning or partial replacement at factory seams.

66 OCTOBER 2015 AUTOBODY NEWS | www.autobodynews.com

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Subaru of Santa Cruz Santa Cruz (888) 844-7131 (831) 420-1402 (831) 420-1923 Fax Mon.-Fri. 7:30-6; Sat. 8-5 parts@santacruzsubaru.com www.santacruzsubaru.com ARIZONA

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Sacramento (877) 484-4870 (916) 484-4876 (916) 484-4878 Fax Mon.-Fri. 7:30-5:30 www.maitasubaru.com

www.autobodynews.com | OCTOBER 2015 AUTOBODY NEWS 67

(OEM1) OEM Collision Repair Technology Summit-Advanced Automotive Technology

Continued from p. 58 Continued on p. 74 (RDE18) Post Repair Inspections (PRI’s)

Wed Nov 4, 3:00 PM - 5:00 PM $ 75.00 Larry Montanez, P&L Consultants Learn the differences between post repair inspections and forensic examinations and the role each play in analyzing collision repair performance. The session will also guide attendees through the steps and processes to conduct a proper and thorough post repair inspection, and the benefits that offering such services present to your customer and your business. Attendees will receive report writing tips, foundations for re-repair damage report analysis, and will learn the steps to perform a proper and thorough post repair inspection. Even for those not interested in performing post repair inspections, the session will help to identify situations where you can repair the vehicle, and when you need an expert.

Thurs Nov 5, 9:30 AM - 11:30 AM $ 75.00 A panel of specialists with a variety of backgrounds in automotive joining will discuss the advanced structural joining approaches being used in modern automotive architecture. The panelists will have expertise in riveting, bonding, welding of riveting, bonding, welding of aluminum, steel and mixed materials and factory-level joining. Tech Crunch-The Role of Programming and Diagnostics in Post-Repair Road Worthiness A panel of automakers, technology specialists and programmers discuss the real world application of vehicle scans, diagnostics and calibrations These subject matter experts will bring a focus on the technical aspects of vehicle scan code requirements and the role that diagnostic testing plays in repairing vehicles amd restoring roadworthiness.Learn why you don’t know what you don’t know if you aren’t performing full system scans.

(RDE19) Protect Your Business From Fines and Disciplinary Actions by the CA B.A.R.

Fri Nov 6, 9:30 AM - 11:30 AM $ 75.00 Jack Molodanof, Attorney at Law This presentation will provide Califor(OEM3) OEM Collision Repair nia collision shops with everything Technology Summit-The Continuthey need to know about Bureau of Steels YourAutomotive ing Evolution of Advanced Register Email forRepair Our (BAR) laws and regulations pertaining to tear-down, esThurs Nov 5, 3:00 PM - 5:00 PM timate, invoicing and authorization re$ 75.00 quirements. The course is specifically Those familiar with the ongoing subdesigned for California owners, manstrate battle in automotive light agers and estimators who prepare and weighting get the sense that recent provide estimates, invoices and obtain release of mass-market aluminum authorizations from customers; howvehicles coupled with the looming shopsfor in other governmental expectations for Yourever, Register Email Our states may find some value attending to see what Calweight reduction are driving major ifornia is doing (and maybe coming to changes and innovations in the steel their state soon.) The session covers all industry. Aluminum may have been the basic laws and will inform Califorall the rage in collision industry innia collision repair professionals about formation, but steel continues to be the BAR regulations pertaining to tearpoised to play to most significant role down requirements, estimates, revised in the automotive footprint for the estimates, invoices and proper authorforeseeable future; although, not necization methods in order to avoid probessarily the same steel that the induslems with their customers and try is accustomed to. Join our non-compliance issues with BAR. Unesteemed presenter as he explores the fortunately, many automotive software factors driving innovation and reprograms are designed by software search in the steel industry. Followguys, not car guys, and these software ing the presentation, a panel of programs were not specially designed automakers known for their use of to comply with California’s complex steel will join onstage to again furlaws. The audience should be much ther discuss the real world applicamore informed as to whether their estion of steel structures in vehicle timates and invoices are BAR complidesign, vehicle safety and vehicle reant. pairability.

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(RDE20) Optimizing Your Shop Sales Mix

Fri Nov 6, 9:30 AM - 11:30 AM $ 75.00 Charlie Whitaker, Valspar Automotive We will review how to properly analyze a profit and loss statement and use it to optimize your current sales mix to maximize profits. Attendees will get a deeper understanding of how financials interrelate with operations, How to set up an optimized chart of shop accounts to measure business performance, and how to build a budget based on an optimized sales mix. Once you understand the basics, there will also be some tips for writing an estimate to meet your shops optimized budget.

(RDE21) U.S. Wage/Hour Compliance Under the FLSA - Are Your Pay Systems Legal?

Fri Nov 6, 9:30 AM - 11:30 AM $ 75.00 Cory King, Fine, Boggs & Perkins LLP Class action wage/hour lawsuits are the hottest thing going these days and can easily bankrupt even the healthiest company. Gone are the days of handshakes and paychecks. If you are not in compliance with the nitty-gritty details of State and Federal wage/hour laws, you are an easy target for this type of lawsuit. This highly interactive seminar undoubtedly will scare you to death with what you didn't realize you didn't know, but needed to. We will break down how to properly and legally pay technicians, painters, estimators, production managers, and Be Seen byshop, Ourand Readers! others in your teach you how to take the target off your CALL Advertising Salesshop. at: We also will discuss and debunk common myths and pitfalls that get shops into trouble and land them in the news.

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(OEM2) OEM Collision Repair Technology Summit-The Future of Aluminum in Automotive Industry

Thurs Nov 5, 12:30 PM - 2:30 PM $75.00 Attendees will be treated to a fascinating presentation on technological advancements in aluminum manufacturing, construction and engineering, joining and future advancements that are predicted to be impacting how frequently the material will be present in your repair facility, and how it will be used on automotive bodies. The presentation will include perspectives on how light weighting is driving innovation, and the role repairability plays in aluminum development. Following the presentation, a panel of automakers who utilize aluminum in their vehicle construction will join the presenter on stage to further discuss the real world application of aluminum structures in vehicle design, vehicle safety and vehicle repairability.

(RDE22) California Wage/Hour Compliance -- The Wolf is at the Door, Are You Ready?

Fri Nov 6, 12:30 PM - 2:30 PM $ 75.00 Cory King, Fine, Boggs & Perkins California employers are under attack and the legal deck is stacked against them. Commission and flat-rate pay structures are effectively dead, and is now the springboard to class action wage/hour lawsuits that can easily bankrupt even the healthiest company. Add to it recent judicial decisions that add teeth to an oft-ignored statute that deputizes all your employees and turns their lawyer into a private attorney general, and California employers are in the middle of a wage/hour litigation firestorm. This highly interactive seminar will focus exclusively on California wage/hour compliance in the automotive industry. What you will learn will undoubtedly scare you to death and make you angry, BUT this seminar will arm you with the knowledge and tools you need to get your pay practices in order and survive the firestorm. We will break down how to properly and legally pay technicians, painters, estimators, production managers, and others in your shop, and teach you how to take the target off your shop. We also will discuss and debunk common myths and pitfalls that get shops into trouble and land them in the news.

PPG Completes Acquisition of IVC Industrial Coatings

PPG Industries announced that it has completed its acquisition of IVC Industrial Coatings, Inc., a U.S.-based specialty powder and liquid coatings manufacturer with 2014 sales of more than $100 million. Financial terms were not disclosed. “This acquisition brings industry-leading powder coatings and a best-in-class manufacturing capability that will strengthen PPG’s position in the industrial coatings market,” said Shelley Bausch, PPG vice president, global industrial coatings. “We have been impressed with IVC’s strong customer focus and overall business performance, and believe that together we can offer even greater solutions for our customers.” IVC, based in Brazil, IN, focuses on the development, manufacture and sale of powder and liquid coatings for the general industrial segment. Its industry-leading coatings are used on a wide variety of products, including metal office furniture, material handling and storage products, automotive parts, motorcycles, industrial containers, small appliances and electronics such as printers, servers and audio-visual equipment. For more information, visit www .ppg.com.

Car-O-Liner Aluminum Work Station Wins PTEN Award

Car-O-Liner® has been selected as the winner of the Professional Tool & Equipment News (PTEN) Innovation Award in the BodyShop Equipment category for the Car-OLiner Aluminum Workstation. Every year, PTEN requests tool and equipment manufacturers to submit their new and innovative products for consideration in the PTEN Innovation Awards. This year, the publication received a record 117 product nominations in February with judging and award recognition in August. Evaluated by a panel of judges consisting of technicians and shop owners, the PTEN Innovation Awards recognize the most innovative products introduced in the last year to the automotive aftermarket. These tools, introduced or significantly updated within the last year, are evaluated based on their ability to make vehicle diagnosis and repair easier and more efficient, and make shops more productive. “It is an honor to receive this prestigious award”, said Doug Bortz, Director of Sales & Marketing for Car-O-Liner Company.

Shift into Genuine Nissan and Infiniti OEM Parts

CARSTAR Sees 2nd Record Year of Sales Unfolding

After a record year in 2014 for sales, growth and industry performance, CARSTAR Auto Body Repair Experts announced revenue of $386.2 million for the first half of 2015, which puts it on track to outpace its performance in 2014. This year, CARSTAR is seeing year-to-date same store sales increases for the U.S. of 8.3 percent which leads the collision repair industry among all other companies, which deliver an average of four percent increases in same store sales. CARSTAR is also expanding its insurance relationships, securing MSO programs with several of the top insurance carriers. Last year, CARSTAR delivered North American revenue of $712 million, up nearly 10 percent from $649 million in 2013, a record for the company. It also ended the year with same store sales in North America up 11.3 percent over the previous year. Said David Byers, CEO, “We’ve seen increases in repair volumes from the top 25 insurance carriers, driven by CARSTAR’s EDGE Performance platform and continued KPI performance. We are seeing higher repair values as consumers continue to purchase new cars.”

Chief Introduces ‘Affordable Online Leasing Tools’

Chief Automotive Technologies has added new equipment leasing tools to its website, www.chiefautomotive. com. “Leasing does not require a large initial cash outlay,” says Bob Holland, director of collision sales for Chief parent company Vehicle Service Group (VSG). “It enables shop owners to obtain the tools necessary to repair new vehicles made with aluminum, advanced highstrength steels and modern construction methods, while also investing in facility updates or advertising. Lease payments are usually fixed, which makes it easier to budget for the long term than with a variable-rate line of credit. Plus, with a lease the shop can use the equipment to do better quality work with brand new tools while still paying for those tools.” Chief’s online leasing tools can be accessed at www.chiefautomotive.com/Leasing_Options. They include quote calculators and applications from Lease Corporation of America (LCA) and New Vision Equipment Leasing. All Chief equipment, including its full line of welders, the LaserLock™ Live Mapping™ system, frame racks, structural holding components and shop tools, is eligible for financing.

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www.autobodynews.com | OCTOBER 2015 AUTOBODY NEWS 69

Hey Toby!

Toby Chess is an I-CAR program instructor, Training specialist, and former salvage yard operator. Toby is universally known in the collision industry for his work with first responders and advocacy for body shops and consumers. He can be reached at tcspeedster@yahoo.com

Glue and Rivets Have Replaced Welding in Many Newer Vehicles with Toby Chess

Recently, I was conducting the I-CAR Steel welding certification test at a collision repair center when I saw a 2014 BMW 3 Series having a quarter panel being installed. The tech was welding in the quarter panel instead of using glue and rivets. I asked the tech if he had the OEM replacement procedures, with David McClune which he produced from his tool box. I showed him that the proper procedure was to rivet and glue the quarter

goal of over 50 miles per gallon by the year 2025. Second is vehicle safety. With stronger and lighter materials being used in today’s vehicles, we are seeing a combination of several different types of steels, together with alu-

California Autobody Association

ample, Honda began using ultra high strength steel in “A” pillar, “B” pillar and rocker reinforcements on its 2013 Accord. Honda states in the repair statement (https://techinfo.honda.com) “Parts made of Ultra-High-Strength

Fig. 5. Applying the Adhesive

Year in Quotes with John Yoswick

Fig. 1. Rivet Gun

Fig. 6. Applying the SPR’s to Panel

panel in See accompanying photos for the proper installation method and recommended tools. with Richard Steffen I spoke with the person in charge and explained that there was a problem with the repairs that were being performed. First, the corrosion protection warranty could be voided by the factory. Fig. 2. Factory Supplied sleeves Second, a state violation could be imposed for not following OEM repair procedures (Fine, loss of license, and court litigation.) Finally, diminished value could be imposed and/or the shop could be comwith John Yoswickpelled to purchase the vehicle. But I am getting ahead of the game. Let’s take a look at why adhesives and rivets are being used more frequently today and in the future. The major reasons for rivet-adheFig. 3. Factory Rivets sive bonding are two fold. First, Corporate Average Fuel Economy or CAFÉ standards. Starting in 2015, trucks and automobiles are classified together. In the past, Cars and trucks were separate, with Karyn Hendricks but now they are combined. Substituting aluminum for steel, Ford was able to achieve a 700 lb weight reduction in its F150 Truck. That translates in 3½ gallon better gas mileage. The current average Fig. 4. Factory Adhesive for 2016 is 34.1 miles per gallon with a

Fig. 7. Common Adhesive Testing Methods

minum, magnesium, plastics and carbon fiber. It should be noted that not everything can be welded, so we are seeing a number of new and different joining methods Remember, heat will weaken high strength steels and destroy ultra high strength steels. For ex-

Steel (UHSS/1,500MPa/USIBOR) must be installed as a complete part. No sectioning allowed. Ultra HighStrength Steel requires special welding equipment, procedures, and settings. See the welding section of the approSee Hey Toby!, Page 72

YOU ONLY GET ONE CHANCE AT THE FIRST REPAIR.

Collision Repair Association ofChoose CA.Original MINI Parts.

Transition Planning

Shop Showcase

70 OCTOBER 2015 AUTOBODY NEWS | www.autobodynews.com

with David M. Brown

Because you can’t repair your reputation.

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Original Thought #78

YOU ONLY GET ONE CHANCE AT THE FIRST REPAIR. When you repair a BMW, use the parts that are identical to those used in Series production – and just as reliable. Choose Original BMW Parts and Accessories. Because you can’t repair your reputation.

NO. CALIFORNIA East Bay BMW

SO. CALIFORNIA BMW of Murrieta

Pleasanton 888-686-4580 M-F 7am-6pm Sat 7:30am-5pm Sun 10am-5pm

Murrieta 888-805-2393 951-698-2086 Fax www.bmwofmurrieta.com

Sacramento 916-486-1299

Palm Springs 760-324-8314

Niello BMW

BMW of Palm Springs

Bob Smith BMW

Calabasas 818-340-9640 818-340-9455 Fax parts@bobsmithbmw.com

Sterling BMW Newport Beach 949-645-8729

Center BMW Sherman Oaks 818-990-9518

New Century BMW

Alhambra 626-576-2867 www.ncbmw.com

www.autobodynews.com | OCTOBER 2015 AUTOBODY NEWS 71

Continued from Page 70

Hey Toby!

priate body repair manual. Failure to use the proper equipment or follow the proper procedures can result in an unsafe repair.” It goes on to state “Never do MAG-MIG welding on 1,500 MPa

products.com/images shows the definition and term when discussing rivets. The two most important items in Fig 8h are the material thickness (also material type) and the shank size. The vehicle engineers will determine everything needed for their particular repair operation, but you need to know the proper shank size to drill or punch

to flare within the lower sheet to form a mechanical interlock. The rivet may be set flush with the top sheet when using a countersunk rivet head. The die shape also causes a button to form on the underside of the lower sheet. In the repair process, it is necessary to have access to the back side of the material. It should be noted Fig. 9 that SPRs are made from high strength steel and coated with a tin-zinc coating to prevent galvanic corrosion. Moreover, the install gun must have enough pressure to set the rivet (more on this later on). Dave Gruskos from Reliable Automotive Equipment furnished me a diagram on the installation of a SPR.

clamps the panels together. The third diagram the rivet pierces the top sheet and radially expands into the bottom

sheet. Finally, the high joint strength is achieved by the interlock between rivet and material. Removal of an SPR can be done by welding on a cylinder and

Fig. 10. Punch tool for SPR removal Fig. 8h

steel.” The repair industry is being asked by the OEMs to invest in new equipment and training to repair their vehicles properly to OEM pre loss specifications. I could go on about this trend, but lets get back to adhesiverivet bonding or a some refer to it as cold bonding. Like I stated previously, welding will be used less and less and the alternative is adhesive. Look at Fig 7 taken from the web site http://www.adhesive test.com. Adhesive has excellent tensile strength and extremely strong when conducting a peel test, but is weak when conducting a shear test. To overcome this deficiency, a mechanical fastener or some form of rivet needs to be used. The rivet will prevent the panels from shearing apart. Fig 8h taken from www.bolt

the hole in the material. If the hole is wrong size, the rivet could be loose and shear movement could occur. Too small a hole could cause the metal to distort and again the panels will not be full contact with each other. Let’s look at the various types of rivets. There are 3 major types of rivets that are used in the repair process, which are self piercing rivets (SPRs), solid, and blind rivets (we will look at Hemlock, Monobolt and Pop rivets in this category). A self piercing rivet as the name implies does not need pre-drilled holes for installation. The process starts by clamping the sheets of materials between the die and the blank holder. The rivet is driven into the materials to be joined between a punch and die in a press tool. The rivet pierces the top sheet and the die shape causes the rivet

Toby Chess to Speak at SEMA... still time to register, see p. 50 Fri Nov 6, 11:30 AM - 12:15 PM, $ 75.00

Collision repair businesses looking to adopt a standardized approach to repair planning have an ever-increasing list of considerations to address in the blueprinting process. Estimating for these welded-replaced operations re-

quires an understanding of the process, the equipment the joining mechanisms and the included and non-included labor associated with the operations. In this session, learn how to approach welded replaced components and make sure you are capturing all necessary elements of the repair process.

72 OCTOBER 2015 AUTOBODY NEWS | www.autobodynews.com

Fig. 8. Self Piercing Rivet Cross section. Courtesy of I-CAR

See Fig 9. The rivet is put into the dies (1st diagram on the left). Next, he tool

removed with a special tool, can be drilled out or using a different set of dies with the install tool and punched out. Part 2 of this article will run in the November issues of Autobody News. See also online article on our website. Audi Genuine Parts

Become an Audi Genuine Parts Fan

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Audi of Downtown LA Los Angeles 213.747.7248 213.222.1261 Fax Ask for Carlos or Fausto

Legal Issues Mount for Driverless Car Technology Says USC Survey of Experts

Driverless cars have the potential to change everything: transportation, health, the economy and the entire look of the urban landscape. Experts predict these vehicles could be ready for consumers in as little as five years, but big challenges must be faced before they hit the road. The first injury-causing accident with a Google driverless car recently brought the issue of safety to the fore. Driverless cars pose multiple legal challenges, said Jonathan Handel, a professor at the USC Gould School of Law and former computer scientist who has testified before the California DMV on these issues. “A key question is certification,” Handel said. “How will we know when driverless cars are safe? Google and the automakers say ‘trust us,’ but that’s not good enough: The auto industry’s safety record is terrible, and Google’s own record of compliance on a related issue—privacy—is tarnished as well.” Other legal issues include privacy, cybersecurity and economic disruption. Federal regulators like the National Highway Traffic Safety Administration are the best equipped to address these issues, Handel said. But so far they’ve punted the task to the California DMV, which is currently drafting safety certification regulations.

Driverless cars will be “an absolute game-changer” for transportation, said Lisa Schweitzer, associate professor at the USC Price School of Public Policy. Private companies will take on the early risks and figure out the logistics of a sustainable business model, Schweitzer said. But there would be

trade-offs: A successful model would benefit those with discretionary income over those who rely primarily on public transportation. This could devastate public transit agencies, which often lose money but employ lots of people. Driverless cars could end up putting a lot of bus drivers and other transit employees out of work, Schweitzer said. Another big industry to be shaken up will be auto insurance, Miller said. Will the cost of insuring a car without a human driver be higher or lower? It depends on whether they’re really better at

avoiding accidents or not, Miller points out—which is hard to tell because there are no statistics yet on that aspect. Los Angeles is going to be a prime market, Schweitzer said. It’s a sprawling city with limited public transportation options, whereas New York and Washington, D.C., have more established cab and metro systems. Another hot market could be San Jose, Schweitzer said: “It’s full of rich people who love technology and the traffic is a joke.” The more collaboration between infrastructure and cars, the better, said Cyrus Shahabi, professor of computer science and electrical engineering at the USC Viterbi School of Engineering and director of its Integrated Media Systems Center. Sensors can collect traffic data and cars can control when the traffic light changes. “The current navigation apps try to selfishly minimize the travel time for the individual driver,” Shahabi said. “Future apps will take a global view of self-driven cars and Uber-type-rideshares so that the whole system flows better.” Los Angeles roads are already well-equipped, with more than 10,000 traffic loop detectors installed, Shahabi said. “The people here are receptive to high tech, and IT companies are [still] moving to LA.”

SO. CALIFORNIA Galpin Volkswagen North Hills

818-778-2005

Fax: 818-778-2090

Vehicle Satisfaction Index Scores Drops for Third Year

Americans are less happy with their cars and trucks than at any time in more than a decade, and it’s largely because they’re getting sick of dealing with recalls, according to the 2015 American Consumer Satisfaction Index, an annual survey that involved 4,300 consumers, found that satisfaction with automobiles dropped for the third straight year to the lowest level since 2004. High new-car prices also were a factor. “While it is true that all cars are now much better than they were 10 to 20 years ago, it is alarming that so many of them have quality problems,” said Claes Fornell, chairman and founder of the survey. Last year automakers recalled a record 64 million vehicles for problems such as exploding airbags and ignition switches that can unexpectedly cause engines to stall. The problems can be deadly. So far General Motors has agreed to compensate families of 124 people who died in crashes caused by the faulty switches. Eight more people have died worldwide after being cut by shrapnel from exploding Takata airbag inflators. Rising prices also contributed to the consumer frustration. Car prices are up 11 percent since 2010.

Volkswagen of Murrieta Riverside County

951-894-4721 Fax: 951-894-6278

www.galpin.com

michael.potter2@hendrickauto.com

Volkswagen of Downtown LA Los Angeles

NO. CALIFORNIA

Fax: 213-222-1272 Ask for Carlos or Erasmo

925-934-8459

213-747-7246

Dirito Bros. Walnut Creek Volkswagen Walnut Creek Fax: 925-934-0786

parts@dirito.com

www.autobodynews.com | OCTOBER 2015 AUTOBODY NEWS 73

(RDE24) Marketing to, Selling and Servicing Connected Consumers

Continued from p. 68 (RDE23) Business Financials: Balance Sheets, Income Statements and Cash Flow

Fri Nov 6, 12:30 PM - 2:30 PM $75.00 Mike Anderson, CollisionAdvice This course will help you become better acquainted with which accounts are on the Balance Sheet, what purpose they serve, and what the Balance Sheet should look like while also examining what the Statement of Cash Flows (SOCF) is, how it works, what are its benefits and how can a business owner or manager use it to analyze the business. Using isolated examples of business activity and reviewing sample financial reports, this course will shed some light on how to manage your business via a deep understanding of the numbers. You will get an appreciation for things to monitor and manage so you can be confident in the numbers you are looking at, and more importantly, the numbers you are producing. Start using these financial reports to help better manage your business decisions! This program is designed to help you gain a complex understanding of the financial state of your business from sales, costs and expenses, assets, liabilities & equity.

Fri Nov 6, 12:30 PM - 2:30 PM $ 75.00 Frank Terlep, Summit eMarketing Sherpas Generation “C” is not a demographic. It's everyone. Your existing and potential customers are all connected, and in control. Today's connected consumers require all businesses, including collision repairers to connect, communicate, market to, sell and service them in the same ways they connect and communicate! This session will help attendees understand the tools, technologies and techniques today's collision repair shops need to utilize to connect with, communicate, market to, sell and service today's “connected consumer.” By attending this exciting and educational session, participants will learn about: a) Important connected consumer statistics shops can use to create a winning sales, marketing and service strategy b) What every shops sales, marketing and service strategy should include c) Tools and technology shops can use to connect with, market to, sell and service the “connected consumer” d) How to use these tools and technologies e) How to increase sales and referrals from the “connected consumer”

(FREE1) 2015 F-150 Repair Information

Tues Nov 3, 11:30 AM - 12:15 PM Free Gerri Bonnani, Ford Customer Service Division Hear directly from a Ford Service Engineer who will present examples of the improved repair elements of the new 2015 F-150, including a look at the separately serviceable lower control arm brackets, the inner fender reinforcements that can be replaced more easily, the floor pan, cross member and rocker panel sectioning opportunities along with the new b-pillar design that can be replaced without disturbing the roof. Other topics covered will be enhanced service information, available training courses and recommended tools and equipment for repairing the 2015 F-150

(FREE3) Bring Measurements to the Blueprinting Process

Thurs Nov 5, 11:30 AM - 12:15 PM Free Tom McGee, Spanesi Americas One of the key components necessary for a successful blueprint process includes structural measuring to find hidden damage and possible suspension problems before the repair process.This session will look at current processes and enhancements that can be made in order to remove unnecessary surprises from the overall repair process, and reduce cycle times.

(FREE2) Structural Adhesive Bonding: The New Frontier

Wed Nov 4, 11:30 AM - 12:15 PM Free Shawn Collins, 3M There's a completely new and exciting class of adhesive available to the collision repair industry and it's not just for bonding non-structural outer body panels. This class of adhesive is unique, innovative and is a case study in advanced technology. Do you understand where this adhesive can be used and under what circumstances? We will examine advancements in vehicle engineering and how this adhesive is different from panel bonding adhesives. What does the future look like for structural adhesives and part joining methods? Join us and find out.

(FREE4) Repair Planning Considerations for Welded Components

Fri Nov 6, 11:30 AM - 12:15 PM Toby Chess, SCRS Collision repair businesses looking to adopt a standardized approach to repair planning have an ever-increasing list of considerations to address in the blueprinting process. Estimating for these welded-replaced operations requires an understanding of the process, the equipment the joining mechanisms and the included and non-included labor associated with the operations. In this session, learn how to approach welded replaced components and make sure you are capturing all necessary elements of the repair process.

Give us your opinion on matters affecting the industry.

www.autobodynews.com

2015 SEMA Scholarship and Loan Forgiveness Awards

SprayTech Shows writeWagner us! MotoCoat Sprayers at SEMA

publisher@autobodynews.com The SEMA 2015 Memorial ScholarWagner SprayTech, a market leader in ship Fund awarded $150,000 to 58 inadvanced paint applicators, is exhibitTop TV Celebrities Featured at SEMA’s “Velocity Live” dividuals, including 45 SEMA ing its new line of sprayers for the auscholarships and 13 loan-forgiveness tomobile industry, MotoCoat™ in by Della Domingo top experts and personalities on Velocto SEMA-member companies. Recipbooth #13164. MotoCoat sprayers ity, America’s only TV network dediients will be entering into the disciwill safely apply low flash-point coatFeaturing top personalities from some cated to cars. Hosted by Chris Jacobs plines of automotive engineering and ings like protective materials for truck of the most popular automotive pro- of Overhaulin’, “Velocity Live” schedtechnology, automotive aftermarket, beds and undercoating, rubberized grams on television, “Velocity Live” uled guests To include Chip Foose of advertise To advertise Theengineering, source for timely peelable coatings, and mechanical business auto finishing returns to the 2015 SEMA Show on Overhaulin,’ Wheeler Dealers’ Mike call Advertising Sales at: call Joe Momber at: management, electrical engineering, Wednesday, November 4, at 4:00 p.m. Brewer and Edd China, Dave Kindig information that every paints. MotoCoat sprayers offer a education, industrial engineering and complete system for spraying—no from Bitchin’ Rides, Ray Evernham of 800-699-8251 800-699-8251 body machinist, shop needs! design, automotive public compressor is needed. They are the AmeriCarna, All Girls Garage co-host e-mail: e-mail: affairs/administration, graphic design, safest self-contained sprayer availCristy Lee, Dan Short of Fantomadvertising@autobodynews.com jmomber@autobodynews.c CALL 800-699-8251 communications, and computer and able, with a spark-contained motor Works, Wayne Carini of Chasing information sciences. More than $2 and a 39-foot hose for complete maClassic Cars and more. www.autobodynews.com www.autobodynews.co Start Your to FREE million has been awarded over neuverability around vehicles. And “Velocity Live” is an immer1,000 students the program’s esthey are powerful. They provide fast sive experience featuring exclusive Mailsince Subscription. tablishment in 1984. The online appliand complete coverage with low oversurprises, never-before-seen footage cation for next year’s awards will be spray. In addition to adjusting power and the opportunity for SEMA accepted Nov. 1, 2015 through April 1, and material flow settings on the fly, Show attendees to meet and interact Chris Jacobs (l) interviews Richard See the NEW Your 2016 at www.sema.org/scholarships. users can adjust theRegister spray pattern to be E with some of the biggest automotive Rawlings and Aaron Kaufman from For questions or additional inforhorizontal, vertical, narrow or wide. celebrities in the world. Fast ‘N Loud mation, contact Juliet Marshall, SEMA “The automobile industry is ready for Tickets are free to all credeneducation manager, at (909) 978-6655 a versatile sprayer like this,” said Jon The live show gives SEMA tialed Showgoers and are available or email julietm@SEMA.org. Beaton, product manager at Wagner. Showgoers a chance to interact with the at www.VelocityLive2015.com. www.autobodynews.com at www.autobod CHECK IT OUT!

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74 OCTOBER 2015 AUTOBODY NEWS | www.autobodynews.com

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www.autobodynews.com | OCTOBER 2015 AUTOBODY NEWS 75

SEMA New Products Showcase Relocated This Year for Ease of Location

The New Products Showcase, one of the most sought-after attractions at the annual event, will be located on the bridge between the Central and South Halls at the west end of the Las Vegas Convention Center during the 2015 SEMA Show.

The New Products Showcase at the 2014 SEMA show always attracted a crowd

“The New Products Showcase is an essential part of the SEMA Show. Thousands of buyers and media visit the Showcase to discover leading trends, and participating exhibitors rely on it as a tool to generate awareness of their products and brand,” said Peter MacGillivray, SEMA vice president of communications and events. “The new location will make

it easier for buyers to discover new products, media to generate coverage and exhibitors to drive traffic to their booths.” Occupying a key path between two Halls, the New Products Showcase will be easily accessible to Showgoers en route to either the Central or South Halls. The New Products Showcase will also feature extended hours and be available before and after the Show floor opens and closes. To make it easy for visitors to connect with manufacturers of products they see in the Showcase, buyers and media can use scanners to create a personalized list of products in which they are interested. Information, including company name and booth location, will be included on the list based on what products are scanned. Exhibitors can enter products into the Showcase using an online form. The first entry is free for all exhibitors, and there is a category for products that do not qualify as “new.” To learn more, visit www.semashow.com or contact sales@sema.org, 909-3960289.

Entry to Garmat USA’s Sharp Shooter Contest Still Open Until Oct. 1, Winner Gets Trip for 2 to SEMA GARMAT USA has announced the return of the Garmat Sharp Shooter contest for shop owners and paint techs. The contest which began in 2011 was designed to recognize quality paint techs and shop owners that use Garmat equipment. Grand Prize includes a trip for 2 to the 2015 SEMA Show in Las Vegas and a SATAjet 4000B Camouflage Limited Edition Paint Gun.

“The talent that we have seen from this contest just continues to amaze everyone within the Garmat organization,” says Johan Huwaert, Garmat USA’s general manager. “The shop owners appreciate the contest too, as it provides the added benefit of validating their commitment to quality by showcasing their choice of equipment and capabilities of their technicians.” The Garmat Sharp Shooter Con-

Members Get a Sneak Peek at SEMA Garage Renovations and Additions by Monika Earle

SEMA council and network members recently gathered at the SEMA Garage, where they received an advance preview of some of the upgrades and improvements being made to the product development center in Diamond Bar, California. Since opening less than two years ago, the 15,000-sq.-ft. facility has served as an industry resource to help manufacturers develop products quickly and cost effectively. The SEMA Garage is currently undergoing renovations and will include upgraded equipment and new technology that will better serve the industry’s needs. “The SEMA Garage has proven to be a valuable resource to the industry,” said Mike Spagnola, SEMA vice president of OEM and product development. “We are excited to build upon the success that we’ve seen and bring new, upgraded equipment to the Garage.” Among the new tools and equipment that will be available at the SEMA Garage include:

● 3D Scanner: Your engineers, quality control and analytic departments will be able to create and obtain custom scans on the products of your choice.

An upgraded scanner (FARO Edge ScanArm HD with rapid point cloud collection) features improved resolution with greater accuracy, reducing the product development cycle from months to weeks. ● 3D Printer: Create, print and test physical models of your products before investing in production costs. Using the SEMA Garage’s new 3D

SEMA Garage has a new Fortus 450mc 3D production system for member’s use

printer (Fortus 450mc 3D production system), members are able to print durable products in up to nine different materials as large as 16x14x16 in.

● Emissions and Dyno Lab: SEMA members will be able to obtain emissions certification and test performance products in the purpose-built lab that is

76 OCTOBER 2015 AUTOBODY NEWS | www.autobodynews.com

being renovated to include the newest and most advanced tools, including state-of-the-art AVL equipment, new dyno and lab upgrades. Everything, including expert staff who work as advocates for members, is available to assist members and streamline the certification process.

● Training Center: Whether members want to hold sales meetings, film training videos or host a customer appreciation celebration, the training center will serve as an ideal location. Situated on the second floor of the SEMA Garage, the space is being expanded to accommodate a larger group, and new A/V equipment will offer members greater options for their presentations. Renovations are scheduled to be completed by August 2015. In the meantime, the photo studio—which includes a photo cove large enough to accommodate a full-sized vehicle—is available for use. Expert staff are available to keep members seeking emissions certification and exclusive member Measuring Sessions continue to be scheduled. For details about the SEMA Garage, contact Rachael Salazar at rachaels@sema.org or visit www.sema garage.com.

test will run from July 9, 2015 –October 1, 2015. Entering the contest is as easy as uploading a video and/or emailing the application form. Paint techs and their managers will have the opportunity to tell their Garmat Story in either video testimonial or written statements. Judging is based on the shop owner and paint tech’s dedication to providing quality paint jobs, superior customer service, attention to safety and overall equipment knowledge. Bonus questions include an inquiry on how Garmat can improve their Garmat experience with product improvements. In addition to the Grand Prize of a free trip to the SEMA SHOW in Las Vegas, SATA will once again provide 2 SATA Camo Paint Guns to be presented to the top two entries. Five finalists will each be awarded two Wi-Fi tablets, (one for the contestant and one for the owner/ manager); and a 3M logo’d backpack. The first 100 entrants will receive a custom Garmat Sharp Shooter Cap. Contest rules and regulations can be found at www.garmat.com. The application can be downloaded at: http://www.garmat.com/Sharpshooter .html. Winners from the 2014 Sharp Shooter contest can be found on www .facebook.com/GarmatUSA.

Bonding Solutions Exhibits New Systems and Solutions

Bonding Solutions announced that that they will be exhibiting their products at the 2015 SEMA Show. Company Technical Sales Manager Jeff Miller is excited to be a part the largest automotive specialty products trade event in the world. Bonding Solutions will be showing the Like90 Automotive Product line, consisting of solutions for particle control, spray masking and inhibiting corrosion that help to increase cycle times in the auto repair industry. The company also distributes the PLIOGRIP Adhesive System by Valvoline—a complete body repair and bonding system. The PLIOGRIP Material Cost Recovery Program has also gained significant traction since being unveiled in June 2015. Available as an app, this program enables body techs to report exact numbers when it comes to their adhesive usage on every repair, so that they can get reimbursed from the insurance companies. Miller said. “Last year’s SEMA Show drew more than 60,000 domestic and international buyers and that’s why Bonding Solutions is pleased to be a part of this world-class automotive trade show again this year.”

Ford Patents ‘reconfigurable seats’ for Self-Drivers

Ford Motor Co. received a U.S. patent on its plans for an “autonomous vehicle with reconfigurable seats” earlier this month, according to the Business Insider website run by Crain.com. The seats can swivel and fold all while the vehicle is in motion, and the steering wheel can even retract into the dashboard to create more space in the vehicle cabin. Among the available configurations is a rolling living room format, in which the front seats can rotate backwards 180 degrees to face the back row. The front seats can also be folded down and used as a footrest for backseat passengers. This reconfigurable seating is similar to the interior design of Mercedes-Benz’s futuristic autonomous concept unveiled earlier this year in Las Vegas. The four seats in the Mercedes concept can also rotate to face each other in a lounge-like setting. The Ford patent, submitted in November, states that autonomous vehicles will eventually only require passengers to select a destination, allowing passengers to focus on non-driving activities mid-travel. This plan for a reimagined vehicle cabin is Ford’s most recent step in autonomous vehicle development, but it does not appear the automaker will

be offering the technology and design laid out in the patent anytime soon. “We submit patents on innovative ideas as a normal course of business,” Ford spokesman Said Deep wrote in an email. “Patent submissions help protect our new ideas but do not necessarily indicate future business or product plans.” While Ford is moving forward with autonomous technology development, it still lags behind many of its competitors. In the luxury segment alone, Audi, Mercedes and BMW are already gearing up to offer advanced autonomous features within the next year. Ford is making moves to catch up. In June, the company said it would move its self-driving technology development to its new advanced engineering operations in Silicon Valley as it moved into the advanced engineering stage of autonomous-vehicle development. Engineers at the Silicon Valley facility are part of Ford’s new global autonomous-vehicle team.

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CCC Displays New Technology & Services at SEMA CCC ONE Touch now offers a new feature to help shops go paperless called Signature. Using the Touch tablet application, you can capture the customer’s signature and automatically attach digitally signed documents to the workfile. The company said that Signature makes it faster and easier to capture new business and improves the customer experience. This feature is free and available now to shops that use CCC ONE Repair Workflow and Touch. To activate the feature, a repair facility uploads its documents and then uses a tablet’s touch-screen capability to have the customer digitally sign the documents. For more information on CCC ONE Touch, visit http://www.cccis.com /collision-repairers/estimating-solutions/ccc-one-touch-app/

better customer experience by improving communication with the shop. CCC ONE UpdatePlus will now offer proactive text messaging that includes pertinent shop and estimate information. Previously, UpdatePlus offered repair status updates and CSI surveys to help shops communicate with customers. Now, customers will also receive proactive messages that answer common questions before they’re asked. Shop hours of operation, shop location and directions, as well as information about how to contact the estimator and see a summary of the estimate are now included features. These messages are designed to be easily viewed and accessible on any device. For more information on CCC ONE UpdatePlus: http://www.cccis .com/collision-repairers/consumerengagement/

Web View The company said it looked at its Elevate solutions to see how they could be CCC also offers a highly personalchanged in order to create high-im- ized consulting service designed to pact, low-touch interactions that ensure customers are getting the don’t require a phone call or leave most out of CCC ONE. There is a Give us your opinion on matters affecting the industry. webpage that goes into further detail the customer waiting. The company announced an enhancement to CCC about Elevate: ONE UpdatePlus that enables a http://www.cccis.com/elevate/

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Terry Fortner, VP of LKQ CorPremiere Services, a provider of audio electronics to the insurance industry, poration, said, “By working with Prehas partnered with LKQ Corporation miere Services, the process helps To advertise To advertise is simplified to launch a new program uses decrease cycle-time and The source forthat timely bodyJoe shops.Momber Collision at: OEM electronics as a cost-effective for insurers andcall call Advertising Sales at: information thatreplaceevery repair facilities can take advantage of option for mobile electronics 800-699-8251 800-699-8251 part and inment. Thebody Mobileshop Electronics Quality obtaining the warrantied needs! or have PreReplacement Program (QRP) extends stalling it themselves e-mail: e-mail: advertising@autobodynews.com jmomber@autobodynews.co handle the repair.” the company’s market beyond after- miere Services’ CALL 800-699-8251 Under the program, Premiere market products to OEM offerings for www.autobodynews.com www.autobodynews.com ship the part directly to collisionStart and theft, and offers a life- Services will Your FREE the collision repair facility to comtime warranty. MailPuente, Subscription. Laura president of Pre- plete the repair or can coordinate miere Services said, “We are seeing an having its installation team complete increase in OEM collision damage re- the repair. The parts also include a can emlated to the electronic components. Our lifetime warranty. Insurers See the NEW Register Your E QRP program is designed to assist in phasize their commitment to being the parts replacement for this category.” environmentally friendly by promotShe added, “The program is also ing the use of recycled parts. So.California Collision repair facilities can the only one available to the industry www.autobodynews.com fromwww.autobod Premiere that provides tested and certified order parts directly at product with a lifetime warranty. Our Services at 800-479-9945. QRP VAN NUYS insurance partners can also empha- parts are also available via CCCOne, size their commitment to being envi- Mitchell and APU Solutions. 818-778-2005 ronmentally friendly by promoting the use of these recycled parts.” 818-778-2090 Fax Puente pointed out that the QRP www.galpin.com Follow us on Twitter: program helps reduce repair costs by offering warrantied parts at half the To advertise OEM price. In some cases, the procall Sean Hartman at: gram could potentially save an in800-699-8251 Accept no Substitutes! sured vehicle from being a total loss. Trust your order to the collision parts specialists at these fine Dealers

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Government Accountability Office Releases Safety Study, Recommends DOT Establish Communication with States

In 2013, an estimated 5.7 million vehicle crashes resulted in approximately 32,700 fatalities and over 2.3 million injuries. One of NHTSA’s guidelines to help states optimize the effectiveness of highway safety programs recommends that each state have a program to periodically in-

spect all registered vehicles to reduce the number of vehicles with conditions that may contribute to crashes or increase the severity of crashes. GAO was asked to review these state programs and NHTSA’s assistance to states. This report assesses: 1) what is known about the safety bene-

fits and costs of operating state vehicle safety inspection programs, 2) challenges that states have face d in operating these programs, and 3) actions NHTSA could take to assist states with these programs. GAO analyzed NHTSA 2009–2013 data and state data for crash trends re-

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