Aviation Heaven Guide - Business Jet - CAMO, Management & More Issue 20 July 2022

THE BUSINESS JET TECHNICAL MANAGEMENT GUIDE

AVIATION HEAVEN CAMO MANAGEMENT & MORE

JULY 2022 | ISSUE 20

THE BUSIEST TRAVEL TIME OF THE YEAR: CHALLENGES FOR TECHNICAL AIRCRAFT MANAGEMENT

BY PRIMUS AERO

DESIGNING FOR THE PASSENGER EXPERIENCE

BY CAMBER AVIATION MANAGEMENT JULY 2022 | $00.00

FILM APPLICATION

BY AEROVISTO

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CONTENTS CAMO + MANAGEMENT

8 DESIGNING FOR THE PASSENGER EXPERIENCE

Camber Aviation Management

12 AV8SMS SAFETY MANAGEMENT

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THE BUSIEST TRAVEL TIME OF THE YEAR: CHALLENGES FOR TECHNICAL AIRCRAFT MANAGEMENT

BY PRIMUS AERO

Av8jet

14 JET PROFILE Aviation Heaven

15 CAMO - USEFUL LINKS Aviation Heaven

EDITOR'S NOTE

FILM APPLICATION

BY AEROVISTO

ANDREAS PAST

PUBLISHER & EDITOR-IN-CHIEF AM WIESENGRUND 8 83626 VALLEY +49-176-4786-3089 SUPPORT@AVIATIONHEAVEN.C OM

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OWNED, PUBLISHED BY ANDREAS PAST, AVIATION HEAVEN GMBH, AM WIESENGRUND 8, 83626 VALLEY, GERMANY. ALL RIGHTS RESERVED. NO PART OF THIS PUBLICATION MAY BE REPRODUCED, STORED IN A RETRIEVAL SYSTEM, OR TRANSMITTED IN ANY FORM OR BY ANY MEANS, PHOTOCOPYING, RECORDING , ELECTRONIC, OR OTHERWISE WITHOUT PRIOR WRITTEN PERMISSION OF THE PUBLISHER.

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This magazine was created to provide valuable content and information to everyone involved in the management of business jets. Our focus is to bring our readers great value on topics of important technical aspects. We hope this magazine will be of good value and feel free to give your comments on any matters.

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The Busiest Travel Time of the Year: Challenges for Technical Aircraft Management We're in the middle of the busiest weeks for air travel of the year, and airlines are on strike across Europe.

After Covid travel restrictions have been lifted in the region, travelers are more eager than ever to travel during their holidays. Amid this season of high demand, crew and ground personnel are striking, demanding better pay and an increased workforce to cope with increased demand. As a result, airline passengers are faced with canceled flights, long lines at airports, and delayed or lost luggage.

In this environment, the attractivity of business aviation remains uncontested. Since the pandemic's beginning in 2019, the business aviation market segment has seen strong growth, with flight numbers above 2019 levels almost continuously since summer 2020. Data from Eurocontrol shows that business aviation and all-cargo remain the only market segments at or above 2019 flight numbers with +25% and +2%, respectively. Moreover, numbers from the EBAA demonstrate that traffic from heavy jets is picking up again, and long-distance and extraEuropean flights are gaining momentum.

This increased activity level in the business aviation segment has concrete impacts on airworthiness and poses a challenge for technical aircraft management.

Higher activity in individual aircraft means that the calendar time between checks and maintenance events that depend on flight hours or landings decreases. In busy times when operators need their aircraft to be available to transport customers and private owners require their planes to reach their destination, scheduling maintenance can be challenging.

Additionally, MROs are busier with more checks and AOG repairs. To keep downtime at a minimum, meticulous planning is required from CAMO controllers, who need to consider the MRO's availabilities and operations' requirements. In the long term, high activity levels can also impact compliance management. Aircraft Maintenance Programs may need to be adjusted on account of high utilization.

In addition to the impact on maintenance planning, the high activity levels combined with the airline strikes currently complicate supply chain management and logistics. The current supply bottlenecks are not only due to higher demand but also due to the continued production shortfalls because of missing components. Once a part has been procured successfully, the additional challenge of delivering the part to the aircraft arises. Logistics has been challenging since the beginning of the pandemic. Still, the current strikes have further restricted access to onboard couriers who are crucial in delivering parts in AOG situations. This makes it even more challenging to get the right part to the aircraft quickly, keeping aircraft grounded for longer and operators from serving customers.

Coping with these challenges to profit from the high demand and favorable market conditions in the business aviation segment requires close cooperation between operations and technical management, ensuring that aircraft are airworthy.

Anna Gletthofer Marketing Manager, PRIMUS AERO

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Maintenance Training Made For Business Aviation On-location training and flexibility are the key values of Academy 147. As a team have expanding our global presence. Academy 147 continues to enhance the competitiveness and value of our training programs, by leveraging technology, expanding our portfolio, and venturing off with new projects and opportunities. We are proud of our commitment to improve our efficiency and strive to be the best for our clients. Our brand is more than a logo. It’s how people experience us and our business.

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certainly come a long way from our humble beginnings in 2014 as we will keep

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Designing for the passenger experience A bespoke jet should be designed around the needs of its passengers – not the demands of the OEM. Whether you're purchasing a new jet or a pre-owned jet, let's explore how to better focus on the passenger experience when designing your ideal private aircraft.

It's no secret that business aviation is in higher demand today than it has been since it’s inception. Flying privately and travelling with people you know is a great experience. Once you've tasted private aviation, you really don't want to go back. Ultimately, a private jet is a significant investment for anyone, and an aircraft is purchased for specific reasons – the convenience, point-to-point travel and time saved is worth vastly more to a corporation, a head of state or a private investor than the financial investment of buying a private jet.

Given this, it’s essential that the aircraft fits your specific needs. If you require a space that supports productivity while allowing rest and relaxation for a specific amount of people to land fully energised and able to (almost literally) hit the ground running, then you’ll have certain requirements that are essential to meet to make the purchase of a private aircraft a wise decision.

Thus, exploring the pre-owned option, we’re able to get closer to the optimal passenger experience but there are still compromises: the pre-owned aircraft broker wants to sell the jets he has available, although it might not perfectly match your requirements. The designer wants to design a beautiful interior for you – but they’re restricted by the choice of aircraft and may have to make compromises without fully understanding your functionality requirements.

AHGUIDE Simply put: when buying a private jet, most of the vendors you’ll deal with will give you their best possible service – taking into account their own limitations and their own business concerns - which can often result in compromises.

But, once again, there’s a better way forward. Instead of giving money to manufacturers, brokers, designers, engineers and hoping that your priorities align with theirs; another option is to hire a representative whose only role is to make sure your requirements come first. Someone who can navigate the minefield of options, availability, regulations and conflicting priorities to make sure all your requirements are met without these types of compromise.

Option 1: Buying a new jet The private aviation market is booming as the pandemic fades. According to AVBuyer, the wait time for new aircraft can be as much as 2-3 years and the sudden increase in new aircraft sales activity suggests the return of speculative buyers – a practice that dogged the early 2000’s business jet market. These speculative buyers order aircraft without any intention of actually flying their new jet, purely to sell their earlier delivery positions to timeconstrained buyers for a hefty premium. However, OEM’s have been cautious about increasing production too quickly, wanting to see solid sales gains over time before making hefty financial commitments. (Source) This means that buying a new private aircraft is not an exercise for the impatient. Regardless, let’s look at how this option offers buyers the opportunity to customise the aircraft to meet their specific requirements. When you buy a new aircraft in the large category (Gulfstream, Globals and Falcons) you’ll find that different aircraft are very similar in terms of layout. There’s a galley in the front and there’ll be a crew rest area tucked in somewhere to allow you to fly an additional crew member.

Dassault falcon 8X galley (source: Dassault-Aviation.com)

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Gulfstream G700 galley (source: Aviationweek.com)

AHGUIDE The passenger spaces look similar too – there’s often four single seats facing each other, generally a conference table that can also be called a dining table and in the back, there’s usually a divan and two seats. Alternatively, in the latest iterations, perhaps a permanent bed replacing the berthable divan, making for a much more comfortable sleep. Of course, there are variations on all these options but the differences are generally slim - this is a fairly standard layout. There’s no doubt that Bombardier, Dassault and Gulfstream build aircraft with features that make them attractive to lots of different buyers but from a floor plan perspective they're very similar. The question is, why?

Remember the booming aviation market? OEM’s have a backlog and, as such, don’t need to bend over backwards to cater to their clients. In the current market, their primary focus will be manufacturing speed and efficiency, fulfilling their order backlog to maximise profits. This means that OEM’s will limit options to make their products more homogenous while simultaneously making it easier and quicker to build.

And so, with this option the new owner gets a beautiful new airplane with an interior selected from an OEM catalogue. It will incorporate the latest technology systems and well-engineered fixtures with stylish finishes and materials from one of several default floorplan layouts. All beautiful choices but standard options – not unique or truly customised to your needs.

This is why OEMs prefer not to individualize aircraft beyond the catalogue - although you won’t necessarily be told this upfront. If you ask for specific customizations, the likelihood is that the manufacturer will be politely enthusiastic before quoting a mind-blowingly huge sum of money for the changes. If the bill is paid for, the changes will be made - but it’s not in the OEM’s interest to step outside their efficient (read, standardised) manufacturing process without charging a huge premium. Unfortunately, the client carries the cost of this.

So, even as the idea of a brand-new private jet is desirable, it requires a lot of patience and there will be compromises in creating a layout catered to your specific needs. It’s a good option for many buyers, but there are better ways forward.

Option 2: Pre-Owned Jets The private aviation boom and OEM waitlist has had a knock-on effect on the pre-owned market. According to Bombardier’s 2022 Pre-owned Market Report, there’s a historically low level of market saturation, with their preowned aircraft availability dropping by 92% in Q2 2022. (Source) With this limited supply on the market, and private jet ownership continuing to rise sharply, it’s often a seller’s market. This means that pre-owned aircraft brokers will offer you what’s available on their books, rather than the specific jet you want. Indeed, many owners have been snapping up the first available aircraft and choose to customise the interior as best they can, instead of waiting long periods for specific models to become available.

Regardless, buying a pre-owned aircraft can be a shrewd move. Not only does it significantly reduce the waittime, but a pre-owned aircraft can be reconfigured and refurbished to meet a new owner's particular needs to a level that OEMs are unwilling and, inevitably, unable to provide. This customisation can vary greatly in scale and ambition.

For example: you may like the existing design of the aircraft and seek only to change the material finishes, or even just restore and upgrade the existing interior - finessing only a few details to your personal satisfaction.

However, there’s also the opportunity to do something very different and completely redesign the interior to meet your requirements. You’ll need to find a designer whose work aligns with your tastes and your needs. That can be a challenge – the best designers have limited availability and will often prefer projects that give them a new or exciting challenge or add a prestigious project to their portfolio. Layouts designed for comfort and functionality might be your primary concern but it’s not always the most thrilling in terms of cutting-edge design concepts.

However, if you can find a good designer who understands your requirements and is in sync with your sense of style, you can get some really unique customisations that aren’t available when buying a new aircraft from an OEM. Apart from the limitations of the only available pre-owned aircraft you were able to initially find, you can have a jet tailored far more closely to your needs.

AHGUIDE Thus, exploring the pre-owned option, we’re able to get closer to the optimal passenger experience but there are still compromises: the pre-owned aircraft broker wants to sell the jets he has available, although it might not perfectly match your requirements. The designer wants to design a beautiful interior for you – but they’re restricted by the choice of aircraft and may have to make compromises without fully understanding your functionality requirements.

Simply put: when buying a private jet, most of the vendors you’ll deal with will give you their best possible service – taking into account their own limitations and their own business concerns - which can often result in compromises.

But, once again, there’s a better way forward. Instead of giving money to manufacturers, brokers, designers, engineers and hoping that your priorities align with theirs; another option is to hire a representative whose only role is to make sure your requirements come first. Someone who can navigate the minefield of options, availability, regulations and conflicting priorities to make sure all your requirements are met without these types of compromise.

Option 3: Completion Management A completion management team are a group of experts without any conflicting interests, able to objectively represent you throughout the aircraft selection, outfitting and customisation processes. This is not to be confused with completion centers who have their own facilities to carry out customisations and are, therefore, as subject to their own business concerns as aircraft brokers or OEM’s.

A completion manager is expert in the new and pre-owned private aircraft market with business connections to multiple different brokers, manufacturers, completion centers and designers. This means they’re able to select the best possible vendors to align with your priorities, removing the need to compromise with a designer who might not share your sensibilities or a broker with a limited portfolio.

However, the single best way to achieve the perfect passenger experience is to take several steps back to the beginning of the process and consult a completion manager before even deciding on the type of aircraft you wish to purchase. The perfect design starts at the first discussion with an expert advisor, who will invest time into understanding your expectations, your requirements, timeframe and budget – important information to be sure but these are basic logistics.

Although, before recommending aircraft, brokers or designers, a good completion manager will invest time into understanding you as a person. This means finding ways to completely define what it is you want from a passenger experience perspective, even if this is something you haven’t fully articulated yourself yet.

Initial conversations should revolve around subjects that may perhaps seem a little touchy-feely but actually provide a wealth of information to move onto the next steps. For example, finding out what your favourite car is, the best stay you’ve ever had in a hotel, your ideal method of travel, your favourite smells or colours, even down to your dreams or emotions. These preferences and reactions are primal and may not seem overly important but overlooking them can result in an aircraft that is technically perfect – on paper – but may offer an unfulfilling passenger experience, leaving the owner unsatisfied. Taking the time to understand a client means the completion manager can deliver a complex project by choosing the right team of professionals, including the right designer and a good outfitting team, to achieve incredible results.

Buying a jet is a significant financial and time-consuming investment, so why compromise?

Coming soon, Part 3 of designing for the passenger experience explores the limits of what’s possible in terms of design and innovation Author: Tom Chatfield, CEO Camber Aviation Management, www.camberaviation.com / solutions@camberaviation.com

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Without this underlying knowledge and without the right team, possibilities may be missed, costs may exceed what you're expecting and timelines will inevitably be exceeded. Using a professional completion manager to help you select the best aircraft, from finding the right broker to putting the perfect team in place to help plan, design and realise your perfect jet, means that you don’t have to work around other people’s priorities.

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AV8SMS SAFETY MANAGEMENT Aircraft Owners and Operators have hundreds of legal obligations to comply with and taking care of those headaches can be solved in many ways. Our integrated Safety Management System, av8sms is an online web based framework for your compliance with ICAO requirements and EU Regulations. Beyond SMS, the system provides many other back-office functions for the operator.

The system is modular so that certain features can be turned on or off. In addition to Safety Management, av8sms has modules covering Calendar/Flight Scheduling/Rostering; Management Workflows/Checklists; Compliance Audit; Fatigue Risk Management and FTL; Notices & Documents; Quoting (with link to Avinode) and Training. The system has a large number of Reports and Export functions, plus an Administration section which allows operators to control the aircraft, users etc. av8sms uses the ICAO ARMS Methodology and is ECCAIRS compatible, which is the EASA and UK system for capturing Mandatory Occurrence Reports.

These can, optionally, be submitted to your Competent Authority directly from the System or it can produce an E5X file for uploading later. It is also compatible with the Isle of Man authority for automatic reporting. Reports can be made confidentially or with transparency by users and they cover not just aircraft events but Health and Safety too.

In addition to reporting risks, and maintaining an Event register, the system allows you to analysis the data, perform Safety Risk Assessments; handle Change Management, and set and administer Safety Indicators and Targets.

The Fatigue Risk Management System allows operators and crew to monitor duties. The system administers crew surveys, post flight details, tracks flight time duties and assesses fatigue risks. Warnings are given when flights are added or edited. Av8sms also has a bio-mathematical model which uses FTL data for predicting pilot fatigue. This is plotted against a Karolinska Sleepiness scale over a 7-day period.

AHGUIDE Document Management and Safety Notices are handled through the system in addition to Airport Classifications and briefings.

The Compliance-Audit module allows Audit Checklists to be created, with references to a Regulatory Legal Library. Findings, responsibilities, and actions can be added so that the Auditee can easily track and close the findings.

The optional Quoting Module integrates with Avinode to import Requests and allows operators to calculate costs, generate Quotes and Contracts for flights, allocates crew, checks FTL, then automatically turns those accepted quotes in Calendar flights.

av8sms keeps track of your Meetings. New meetings can be added and setup from scratch, or you can use a previous meeting template. Meeting Tasks can be added and tracked in the Task Manager.

The Task Manager provides the user with the ability to add their own one off and reoccurring tasks. It also generates around 20 different types of system tasks, which are role dependent. av8sms has an User/Employee module for administration of HR information, as well as maintaining details on Aircraft, Roles, Positions, Checklists, Airport Briefings, Documents etc. av8sms is designed to be intuitive and easy to use and to take care of the Operator’s obligations.

Please email sales@av8jet.com to ask for a demo.

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Jet Profile Heaven for Business Jet Managers How would Heaven for your managed aircraft look like? Maybe all information you need on one page? Are you still looking for services on google?

It will be so much easier with our brand new JetProfile! While you set up your aircraft we will do our magic to have your customized aircraft JetProfile just for you.

Its one click away and you have all services on your fingertips. Doesn't matter if you need maintenance, an airworthiness review recommendation or anything else. All services will be on your JetProfile and you will save you so much valuable time without searching through the web finding your service needed.

With the interactive MRO map you have all MRO's with the capability for your aircraft type handy. No more searching and much more time getting on to the important things.

We support all major business jet models and manufacturer all the way down to single turboprop aircraft. So you are also covered for your PC12 or King Air. Just set up your account and start adding aircraft.

With the Service Network you will find anything else not related to your aircraft type. If its MRO's not supporting your type, maintenance training, consulting services or any other service. Our one stop shop service directory will get you whatever you need.

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CAMO - Useful Links The practical guide how to get things done!

Airworthiness Directives EASA - All European Registered Aircrafts and Type Certificate Holder within the EU FAA - All Type Certificate Holder within the United States for example Gulfstream or Textron Canada - All Type Certificate Holder within Canada for example Pratt & Whitney or Bombardier

EASA Type Certificate Data Sheets TCDS

EASA Certification Noise Levels Approved Noise Level

Service Bulletins & Maintenance Manuals

EASA Master Minimum Equipment Lists

Textron - Cessna / Hawker / Beechcraft

Textron - Cessna / Hawker / Beechcraft

Bombardier

Bombardier

Gulfstream

Gulfstream

Dassault

Dassault

Honda Jet

Honda Jet

Pilatus

Pilatus

Rolls-Royce Pratt & Whitney Honeywell 15

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Hartzell

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PARTNERS A big thanks go to our partners. Without them, it would have not been possible to have created such a huge platform. We are very proud to have such strong companies among our partners.

To grow your exposure and provide the industry with your values, news, and accomplishments.

Contact us now! support@aviationheaven.com

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