Stay in the know. Welcome to AVIDConnect, our commitment to uncompromised customer service that connects you, our customer, to our team and all their knowledge and support. With AVIDConnect you’ll have a single point of contact, your very own Customer Ambassador and exclusive access to the AVIDConnect Customer Portal. From regular milestone updates regarding your Villaworld Homes build, to tips for your own home design, through to advice on moving in and enjoying the best of your new community, AVIDConnect is with you, keeping you in the know every step of the way. Whether you’re taking your first step, designing your home, ready to build or about to move in, with AVIDConnect you’ll have everything you need to know, now.
Dedicated Customer Ambassador As your dedicated point of contact, your Customer Ambassador will be there to provide ongoing support for any enquiries and updates regarding your new home journey. Shortly after your contract is executed, they’ll be in touch to arrange your ‘Next steps’ meeting where they will outline the process and provide you with an opportunity to ask any questions. Your Customer Ambassador understands that everyone has a different level of experience and encourage you to reach out to ask any questions to assist in helping you reach home.
Personalised Customer Portal
Regular email and SMS updates
Once you begin your journey with AVID, you will have 24/7 access to your very own AVIDConnect Customer Portal. You can find all the information you need in one secure place, including live key build dates and civil construction milestones of your new address, key documentation and plans. Keep in touch with our team via direct access to your Customer Ambassador, as well as creating and tracking the status of any enquiries. See your new address taking shape via your personal gallery, or connect with your new community by exploring amenities, local services and events to keep you in the know before you move in.
A little guidance can make all the difference when navigating your new home journey. We’ll be keeping you in the know every step of the way, from the start of your journey until you are settled into your new community. From development updates to celebration of milestones, you’ll know exactly how things are taking shape.
Connecting the community At AVID we’re passionate about bringing people together. Through hosting events and social activities such as long table dinners and family fun days, we are proud to provide community activities, connecting families, friends and entire neighbourhoods. Programs such as AVIDRewards celebrate our customers through surrounding them with those they love and hold dear, whilst keeping up to date with our news, knowledge and insights-sharing platform AVIDEngage. It’s all part of ensuring that you feel connected to your new neighbourhood long before you move in.
Because you matter Through better understanding the needs of our customers, we strive to constantly enhance this experience. That’s the foundation upon which we’ve built our genuine endeavour to not only keep improving, but to keep exceeding your expectations. From time to time, we’ll seek your guidance regarding our performance through online surveys, but if, at any time, you would like to provide any further feedback, we’d love to hear from you, at customerservice@avid.com.au
avid.com.au
