Dedicated Customer Ambassador

As your dedicated point of contact, your Customer Ambassador will be there to provide ongoing support for any enquiries and updates regarding your new home journey. Shortly after your contract is executed, they’ll be in touch to arrange your ‘Next steps’ meeting where they will outline the process and provide you with an opportunity to ask any questions. Your ambassador understands that everyone has a different level of experience and encourage you to reach out to ask any questions to assist in helping you reach home.

Personalised Customer Portal

Once you begin your journey with AVID, you will have 24/7 access to your very own AVIDConnect Customer Portal. You can find all the information you need in one secure place, including live key build dates and civil construction milestones of your new address, key documentation and plans. Keep in touch with our team via direct access to your Customer Ambassador, as well as creating and tracking the status of any enquiries. See your new address taking shape via your personal gallery, or connect with your new community by exploring amenities, local services and events to keep you in the know before you move in.

Knowledge Hub

We are committed to helping you ‘Stay in in the Know’ as you progress through each stage of your journey. Combining years of experience and listening to our customer feedback, we have created range of interesting articles, videos and helpful resources accessible via our online ‘Knowledge Hub’ page, to assist you and your family. Whether its help preparing your finances, designing your new home and seeing it built, to tips on moving in and how to keep your beautiful home looking brand new for years to come.

Connecting the community

At AVID we’re passionate about bringing people together. Through hosting events and social activities such as long table dinners and family fun days, we are proud to provide communities, connecting families, friends and entire neighbourhoods.

Programs such as AVIDRewards celebrate our customers through surrounding them with those they love and hold dear, whilst keeping up to date with our news, knowledge and insights-sharing platform AVIDEngage. It’s all part of ensuring that you feel connected to your new neighbourhood long before you move in.