Dedicated Customer Ambassador As your dedicated point of contact, your Customer Ambassador will be there to provide ongoing support for any enquiries and updates regarding your new home journey. Shortly after your contract is executed, they’ll be in touch to arrange your ‘Next steps’ meeting where they will outline the process and provide you with an opportunity to ask any questions. Your Customer Ambassador understands that everyone has a different level of experience and encourage you to reach out to ask any questions to assist in helping you reach home.
Personalised Customer Portal
Regular email and SMS updates
Once you begin your journey with AVID, you will have 24/7 access to your very own AVIDConnect Customer Portal. You can find all the information you need in one secure place, including live key build dates and civil construction milestones of your new address, key documentation and plans. Keep in touch with our team via direct access to your Customer Ambassador, as well as creating and tracking the status of any enquiries. See your new address taking shape via your personal gallery, or connect with your new community by exploring amenities, local services and events to keep you in the know before you move in.
A little guidance can make all the difference when navigating your new home journey. We’ll be keeping you in the know every step of the way, from the start of your journey until you are settled into your new community. From development updates to celebration of milestones, you’ll know exactly how things are taking shape.
