AI Revolution: The Future Ahead

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THE FUTURE AHEAD FA L L 2 0 2 3 | I S S U E N O . 7 | N O V E M B E R 1 2 , 2 0 2 3

The International council for small business

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06 A I a nd t he P unc t uat ed R e vol u t ion: Ho w T echnol ogy is T r a nsf or ming Our W orl d

10 W hen A I Mee t s Sm a l l Bu sine s s

16 T he 6 t h Edi t ion of t he IC SB Gl ob a l MSME s Rep or t

20 T he Jin ju Insigh t in t o En t r ep reneur ship

26 W omen in t he L a b or M a r k e t a nd MSME s Day

32 T he S ocr at ic A r t if ici a l In t el l igence

36 Women2030: Sus tainable Career De velopment

41 E va l uat ing t he Impac t s of SME a nd en t rep reneur ship p ol icie s

44 SME W orl d F orum F ocu se s on A zerb a i ja n

48 UN MSME s Day: 27 JuneGa lva nizing MSME s: Emp o w ering Women, You t h, a nd Re sil ien t S up p ly Ch a ins

52 SME s a nd Cl im at e: T he Uns ung Heroe s in t he B at t l e f or a Gr eener T omorrow

56 A sk ing good que s t ions in t he age of Gener at i v e A I

BROUGH T T O YOU BY IC SB

Founded in 1955, the International Council for Small Business (ICSB) was the first international membership organization to promote the growth and development of small businesses worldwide. The organization brings together educators, researchers, policy-makers and practitioners from around the world to share knowledge and expertise in their respective fields through publications, programs, workshops, training sessions and certifications.

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The International Council for Small Business (ICSB) is devoted to the interests and advancement of small businesses globally.

Dr. Ayman El Tarabishy is the deputy chair and teaching professor of the Department of Management at the George Washington University School of Business and the ICSB President & CEO.

AI and the Punctuated Revolution: How Technology is Transforming Our World DR. AYMAN EL TARABISHY

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Flashback to the 1950s: Elvis Presley had everyone “All Shook Up” with hits like “Heartbreak Hotel,” and Dean Martin serenaded many with “Memories Are Made of This.” It was a time of jukeboxes, rebellious teens, and…dinosaurs? Well, not literally, but let’s come back to that.

ning an unpredictable tune, leading to extinction events like the dinosaurs. This abrupt interlude made way for the rise of small mammals, which, in a crescendo of evolution, eventually set the stage for… well, us.

Techie Time Warp

Between the hip-swinging and chart-topping, the decade saw unprecedented leaps in medicine with the first organ transplant and the polio vaccine’s debut.

In the same breath (and perhaps with the same visionary spirit that the King of Rock’ n’ Roll brought to music), John McCarthy introduced us to the term “artificial intelligence” at the Dartmouth Conference (read more.)

Parallel to the rock ‘n’ roll revolution, technologies like neural networks quietly evolved, anticipating their breakout moment.

Parallel to the rock ‘n’ roll revolution, technologies like neural networks quietly evolved, anticipating their breakout moment.

Now, picture McCarthy, Marvin Minsky, Nathaniel Rochester, and Claude Shannon at Dartmouth in a brainstorming session that might’ve rivaled the brainstorm that led T-Rex to evolve those tiny arms. Yep, you heard it right.

Dinosaurs. They’ve got a part to play in this tale.

See, there’s this notion called “Punctuated Equilibrium” in biology. Stephen Jay Gould and Niles Eldredge introduced us to this captivating concept.

This theory posits that life typically hums along in a stable rhythm, but now and then, in a twist reminiscent of a surprise guitar solo, it experiences dramatic shifts. Imagine the Earth spin-

AI: The New Rock Star on the Block

The ’50s weren’t all greasers and milkshakes—it was the beginning of the AI revolution. With this tech trio—algorithms, data, and computing—it was as if the tech world found its rock star, fundamentally transforming industries, including healthcare. Early disease detection via AI? That’s your headlining act!

SMEs: The Breakout Bands In the great concert of innovation, SMEs are your indie bands. They might not always make the headlines, but they have potential. By jamming with AI, they’re setting new trends, creating unique experiences, and aligning with the beats of the UN SDGs. Dino-sized example? AI guiding SMEs to

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cut waste and elevate agricultural yields.

It’s not quite a meteoric impact, but it’s shaping ecosystems, just like the aftereffects of our prehistoric friends’ departure.

The Encore: The Future of AI Being a hit in the AI charts is like trying to maintain a classic song’s popularity— it takes constant reinvention. By syncing with global aims like the UN SDGs, SMEs ensure they’re not one-hit wonders but legends in the making.

Yet, the music world, like AI, demands responsibility. We have to ensure our innovations strike the right chord ethically.

As we navigate the confluence of biology, history, and technology, we’re presented with an unparalleled opportunity and a profound responsibility. The harmonious notes of “We Are the World,” a masterpiece crafted by Michael Jackson and Lionel Richie, remind us of the essence of unity and progress. With the swift

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rise of AI, we’re adding a fresh verse to our collective anthem of existence.

This isn’t merely about ushering in a new era of innovation; it’s an earnest call for mindful stewardship. History’s dramatic shifts, like the abrupt finale of the dinosaurs, offer a poignant lesson: permanence is a myth. As we revel in the brilliance of technology, it’s crucial to strike a harmonious balance, ensuring our advancements don’t overshadow our essence. Let’s not mirror the dinosaurs or their ill-fated destiny; we’ve been blessed with foresight.

So, as we groove into the future, let’s remember the lessons from Elvis, the King, the unsung indie bands, and, yes, even the mighty dinosaurs. Combining rhythm, vision, and adaptability can create a harmonious, world-changing symphony. With the right tools and a chorus of global unity, we must ensure our legacy of sustainability, inclusivity, and vision echoes harmoniously for future generations.

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When AI Meets Small Business Dr. Ayman el tarabishy

Artificial intelligence (AI) is changing the landscape of small businesses by offering new solutions to long-standing problems. However, while AI can potentially increase efficiency and productivity, it also comes with challenges.

Pros of AI for Small Businesses Increased Efficiency One of the primary benefits of AI is that it can automate routine tasks, freeing employees to focus on more complex and creative tasks. For example, chatbots can handle customer service inquiries, reducing the workload of customer service representatives. Similarly, automated inventory management systems can track stock levels and reorder products when necessary, reducing the need for manual input.

Improved Customer Service AI-powered chatbots and virtual assistants can provide instant and personalized customer support 24/7. This can

improve customer satisfaction and loyalty, as customers feel heard and valued. Additionally, AI can analyze customer data and provide insights into customer preferences and behaviors, helping businesses tailor their products and services to meet their customers’ needs.

Enhanced Decision-Making AI algorithms can process vast amounts of data quickly and accurately, providing businesses with insights that would be impossible to uncover manually. This can help companies to make data-driven decisions that are more informed and accurate, leading to increased profitability and competitiveness.

Cost Savings AI can help small businesses reduce labor costs by automating routine tasks and reducing the need for manual labor. Additionally, AI-powered inventory management systems can optimize stock levels, reducing the amount of capital in inven-

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tory. This can result in significant cost savings over time.

implement and manage it effectively. This may require firms to hire outside experts, increasing the cost of implementing AI.

Cons of AI for Small Businesses

Data Security Concerns

One of the AI relies on data to funcHigh Initial Investment effectively, but this primary benefits tion AI requires a signifdata can be vulnerable icant initial investof AI is that it to cyber-attacks and ment, including hardother security breaches. can automate ware, software, and In addition, small busiemployee training. As a nesses may not have routine tasks. result, small businesses the resources to implewith limited budgets may find it challenging to justify the expense of implementing AI technology.

ment robust security measures, making them more susceptible to data breaches.

Lack of Expertise AI technology is complex, and many small businesses lack the in-house expertise to

Ethical Concerns As AI becomes more advanced, there is a growing concern about its impact

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on society. For example, AI algorithms can perpetuate bias and discrimination if incorrectly designed and implemented. Therefore, small businesses must be aware of these ethical concerns and ensure their AI systems are designed and implemented ethically and responsibly.

Conclusion AI has the potential to revolutionize small businesses, offering new solutions to long-standing problems. While challenges are indeed associated with implementing AI, the benefits are significant. Small companies can leverage AI to increase efficiency, improve customer service, enhance decision-making, and save costs.

First, however, small businesses need to be aware of the potential drawbacks of AI, including the high initial investment, lack of expertise, data security concerns, and ethical concerns. By understanding these pros and cons, small businesses can make informed decisions about whether and how to implement AI technology.

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2023

SME WORLD FORUM BAKU, AZERBAIJAN

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SMEWORLDFORUM.COM INFO@ICSB.ORG

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The 6th Edition of the ICSB Global MSMEs Report DR. AYMAN EL TARABISHY

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We are delighted to announce the release of the 6th edition of our Global Micro, Small, and Medium Enterprises (MSMEs) Report, a signature publication by the International Council for Small Business (ICSB). This year’s report highlights the transformative power of youth and women entrepreneurship and their pivotal role in bolstering supply chain enhancement.

At the onset, we express our profound gratitude to the Mission of Argentina for their unwavering dedication and collaboration in establishing the Micro, Small, and Medium-sized Enterprises Day. Born out of their remarkable commitment, this global celebration serves as a lighthouse to acknowledge and amplify the impact of MSMEs worldwide.

Argentina’s steadfast support for this cause strengthens its recognition of MSMEs as strong economic growth, innovation, and social empowerment drivers.

more sustainable future. We hope our findings will inspire you, foster meaningful dialogues, and ignite actions to support these vital sectors of our global economy.

In closing, this report represents more than just data and insights; it is a collective testament to the best practices, experiences, and success stories of numerous partners and contributors. This comprehensive approach is what makes our report unique and enriching.

This inclusive collaboration is fundamental in capturing the diverse strategies and techniques employed worldwide.

By learning from each other’s successes and challenges, we are better equipped to drive impactful change and scale effective solutions.

Let us welcome the ESG Generation powered by Humane Entrepreneurship

This year’s report aligns with the United Nations’ Sustainable Development Goals (SDGs). It unravels the complex world of MSMEs and their deep-rooted impact on sustainable development. The report illuminates how youth and women entrepreneurs’ innovative spirit, creativity, and resilience are reshaping industries, encouraging inclusive growth, and fostering equitable opportunities for all.

In addition, this edition emphasizes the crucial need to nurture supply chains that adhere to responsible practices, advocate for fair trade, and contribute towards a

The value of this collective intelligence cannot be overstated.

It underpins our commitment to fostering a global community of innovators and change-makers, all working towards the shared goal of empowering MSMEs and, by extension, our global economy.

We encourage you to delve into the findings of this report, draw inspiration from the innovative practices it highlights, and join us in our mission to leverage the full potential of MSMEs. Together, we can pave the way for a more inclusive and sustainable future through shared knowledge and concerted action.

Thank you for your continued support and dedication to this cause.

Download the 6th Edition Here.

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ICSB Annual GLobal micro-, small, & Medium sized enterprise report

View all past issues at msmes.day/globalreports

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The Jinju Insight into Entrepreneurship Dr. Ayman el tarabishy

The International Council for Small Business (ICSB) Pre-Conference, held recently in Jinju City, South Korea, was a remarkable event that unfolded numerous insights and perspectives into the interconnections of history, nature, and culture. With the primary focus on exploring the beauty of South Korea and its unique entrepreneurial landscape, the pre-conference allowed participants to delve into unexplored facets of Korean entrepreneurship.

This groundbreaking forum successfully highlighted how deeply intertwined the concepts of history, nature, and culture are when understanding a region’s entrepreneurial ecosystem.

South Korea, with its rich history, diverse nature, and vibrant culture, provided the perfect backdrop to the discussions.

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AW IA R E&V OE LNUTTRI EOPNR: ETNHEEU RF SU HT IUPR E A H E A D

A significant highlight of the pre-conference was the keynote address by Dr. Ayman El Tarabishy. Dr. Tarabishy’s words offered a thought-provoking perspective on the current shift observed in entrepreneurial attitudes. He noted that the concepts Western society has been exploring in recent years, such as social entrepreneurship, the circular economy, and the Sustainable Development Goals (SDGs), are deeply rooted in Eastern cultural norms.

“The Western entrepreneurship landscape seems to be moving towards Eastern entrepreneurship,” he said, emphasizing the underlying values of humanity, society, and environmental stewardship that have been core to the East.

Though represented i n c o n t e m p o ra r y terms, these concepts reflect ancient Eastern cultural principles. He elaborated on this notion by drawing parallels to the basic elements of earth, wind, fire, and water.

and resources are continuously reused.

They also embody the symbiotic relationship between society and entrepreneurs, reflecting the core tenets of social entrepreneurship.

At its core, the ICSB Forum in Jinju City was an enlightening exploration of Korean entrepreneurship’s uniqueness, set against the country’s rich cultural and natural heritage. The event helped delegates appreciate the inherent linkages between Eastern and Western concepts of entrepreneurship. Through exploring South Korea’s history, culture, and natural beauty, the conference successfully highlighted the interconnectedness of entrepreneurship with wider societal and environmental values.

we are all connected to the same elements of earth, wind, fire, and water.

“We may be using newer words, but at its root, we are all connected to the same elements of earth, wind, fire, and water,” Dr. Tarabishy articulated. This profound statement echoed the sentiments of the pre-conference, connecting our global entrepreneurial ventures to the fundamental aspects of our existence.

These elements symbolize a cyclical relationship between humans and nature, much like the tenets of a circular economy, where waste is minimized

The event underscored the truth that while languages, terms, and practices may evolve with time, the fundamental essence of entrepreneurship remains connected to the core elements that define us as humans and our relationship with the planet we inhabit. This insightful journey was a vivid reminder that in our pursuit of progress, we should never lose sight of our roots and the principles that bind us together as a global society.

A special thanks to Mayor Cho Kyu-il of Jinju and the City of Jinju for their amazing hospitality. We will always cherish and remember Jinju, the birthplace of K-Entrepreneurship.

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Women in the Labor Market and MSMEs Day AYMAN EL TARABISHY

In 2023, the International Council for Small Business (ICSB) declared a potent theme for Micro, Small, and Medium-sized Enterprises (MSMEs) Day: “Galvanizing MSMEs Worldwide by Supporting Women and Youth Entrepreneurship and Resilient Supply Chains.”

The emphasis was significantly placed on women, not merely as a subtheme but as a predominant discourse, unearthing their pivotal role in the global entrepreneurial landscape.

in economics for her ground-breaking research into women’s income and employment, the discourse seems timely and pertinent. Goldin’s research, which analyzed over 200 years of US data, revealed that the gender pay gap could historically be attributed to differences in education and occupation. Yet, notably, the majority of current earnings disparities arise between men and women in identical works, amplifying post-childbirth.

Some met this theme with resistance, questioning the spotlight on women as a significant focal point for MSMEs Day. However, with the recent commendation of Claudia Goldin, a Harvard University professor awarded the Nobel Prize

Addressing the Challenges Faced

by MSMEs Globally The global working environment for entrepreneurs and MSMEs has been

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staggered by multiple simultaneous shocks and crises, including conflicts, commodity dependence, geopolitical tensions, and pandemics, inducing social and economic instability. This instability renders MSMEs, particularly those owned by women and youth, extremely vulnerable to escalating inflation and supply chain disruptions.

ICSB’s Vision Materializing: More Focus on Women Entrepreneurs ICSB takes immense pride in witnessing the materialization of its 2023 efforts, as more focus is now being accorded to women entrepreneurs. Our initiative to highlight the importance of women in entrepreneurship was not merely to

Despite the burgeoning percentage and overall number of business formations by women and youth worldwide, these enterprises often face limited access to affordable finance, capacity-building support, partnership networks, and global markets. These challenges often hinder their business growth, trapping many within informality or necessity entrepreneurship.

spark a conversation but to ignite a transformative change in the entrepreneurial ecosystem.

MSMEs DAY 2023: Galvanizing MSMEs Worldwide

by Supporting Women and Youth Entrepreneurship and Resilient Supply Chains.

Policies and Support for MSMEs: A Step Towards Inclusive Development Policies that bolster capacities and support the development of MSMEs and entrepreneurship for women and youth must be prioritized. By addressing challenges, lowering and removing barriers, and providing an environment conducive to the growth of women- and youthowned businesses, we pave the way towards achieving Sustainable Development Goals (SDGs) 1, 4, 5, 8, 9, and 10.

Additionally, it honors the “leave no one behind” pledge of the 2030 Agenda for Sustainable Development and its SDGs.

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The recognition of Claudia Goldin’s work by the Nobel Prize serves as a testament to the urgent need to address, discuss, and find solutions to the gender disparities in the labor market.

It aligns seamlessly with our mission and

further validates our thematic choice for MSMEs Day in 2023.

The journey towards empowering women and youth in entrepreneurship, especially within the MSMEs sector, is pivotal for economic growth, societal advancement, and a better future. It is the collective responsibility of global organizations, policymakers, and individuals to continue this momentum, ensuring that the endeavors of entities like ICSB and individuals like Claudia Goldin pave the way for sustainable, inclusive progress worldwide.

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TOP 10 TRENDS FOR 2023 Micro, Small, and Medium-Sized Enterprises Established as the Core Engine for Growth and Optimism throughout the Global Economy

1. Peace for Economic Development and Prosperity 2. Going Analog in a Digital World 3. Tourism and Sports for MSMEs Development and Growth 4. Humane Entrepreneurship: Coaching and Mentoring of Employees 5. Artificial Intelligence Arbitrage 6. Mental Health in the Workplace 7. The Evolution of WomenPreneurs 8. The Future of Business Schools & MSMEs Development 9. Flexibility of The Future: Employee Policies & Workplaces 10. Entrepreneurs Going Alone & SMEs Seeking to Scale

READ MORE AT

VISIT ICSB.ORG/ TOPTRENDS2023

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The Socratic Artificial Intelligence AYMAN EL TARABISHY

Artificial Intelligence (AI) has revolutionized how we learn and access information. However, it is crucial to create a supportive learning environment where students feel comfortable asking questions and seeking guidance on how to use AI-powered tools effectively. Faculty should support students using AI through the Socratic method and video-based learning.

Using ChatGPT as an example, a teacher can use the Socratic method to engage students in a discussion about the information generated by the tool. For instance, a teacher could ask the students to develop a prompt and then tell ChatGPT to create a response.

Afterward, the teacher could ask the students to analyze the response and evaluate its accuracy, reliability, and relevance.

The teacher could then ask follow-up questions to help students understand the context and meaning of the answer.

In a Socratic classroom, the teacher guides the discussion and encourages students to explore ideas and challenge assumptions.

The Socratic method is a teaching method that encourages critical thinking and active engagement.

The technique involves asking questions to stimulate students’ thinking and help them develop their ideas.

In a Socratic classroom, the teacher guides the discussion and encourages students to explore ideas and challenge assumptions.

Video-based learning, on the other hand, leverages multimedia content to enhance the learning experience. Videos can supplement lectures and give students a more engaging and interactive learning experience. Teachers can use videos to

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explain complex concepts, provide realworld examples, and offer visual aids that support learning.

It is common for students to feel apprehensive about using AI-powered tools such as ChatGPT, especially when they are unsure about how to use them correctly. However, instead of punishing students for using these tools, educators should teach them how to use them correctly and ethically. In addition, students should learn the importance of referencing and citing sources using AI-generated content. By doing so, we can help students develop critical thinking skills and encourage them to engage with technology responsibly and ethically.

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In conclusion, AI is a powerful tool that has the potential to transform the way we learn and access information.

Faculty should support students using AI through the Socratic method and videobased learning. The Socratic method can encourage critical thinking and active engagement, while video-based learning can provide students with a more engaging and interactive learning experience.

By teaching students how to use AI-powered tools such as ChatGPT correctly and ethically, we can help them develop critical thinking skills and use technology to enhance their learning and growth.

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coming soon

ICSB 68TH WORLD CONGRESS

Berlin, Germany July 3-5, 2024

ICSB World Congress

icsbcongress.com SMALLBUSINESSHORIZON.COM

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Women2030: Sustainable Career Development Prof. Analia Pastran

When you are a woman, it becomes complex to define the professional development you would like to achieve since, in some way, the family, traditions, and customs prepare us mainly for family assistance tasks. In these times, we are experiencing a global paradigm shift in which the proposal that is promoted is to abandon that role for another, which puts the core of beliefs in tension.

In this context, being able to see yourself as an economically independent professional woman who can express her own thoughts but at the same time strengthen the foundations of society by thinking in community, it requires an effort that you must be willing to make, but also of a boldness that is achieved through alliances.

From the observation and experience of the Urban Thinkers Campus (UTCs) in Mexico and Ecuador carried out since 2019 to date, we can point out that when innovating and advancing in issues that concern humanity, such as life in cities, women have been the most tenacious allies. Women face challenges that

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are replicated regardless of the region, country, culture or belief, and whose solutions are global given that local problems are global.

The Urban Thinkers Campus (UTC) model is an initiative of the UN-Habitat World Urban Campaign, conceived as an open space that includes a series of plenary sessions with debates at the level of international experts, to bring together governments, civil society, researchers, and personalities from academia, local authorities, professional organizations, and youth groups, to propose solutions to urban challenges and achieve green, productive and more inclusive cities.

From this logical framework, we can analyze the natural and effective possibilities that women have to access knowledge and power, apply technology to personal and community development, and generate alliances during and after these urban thought encounters.

emphasize the importance of Women Promoting Women, aware that the model of women that we propose is resisted by society and by the women who are already in decision-making positions.

The analysis postulated x Xso far will be under the scrutiny of the social, economic, and environmental model that the region’s political systems propose for our democracies.

In this sense, Smartly promotes Parliament SDGs, a unique initiative dedicated to bringing an International Agenda to the legislative level of cities, where usually a Global Agenda hardly reaches.

it requires an Smartly unites differtopics: urban effort that you ent legislation, women, entrepremust be willing sustainable neurs. For instance, to make, but also we developed an ordion beekeepof a boldness nance ing and SDGs that and protects that is achieved promotes this economic activthrough alliances. ity, highlighting its

On the other hand, we observe that the generation and escalation of alliances represent a significant challenge to be addressed since there is a vocation and intention to carry them out, but the routines of the organizations and personal objectives make them difficult and harsh to specify and to hold.

Women 2030, a Smartly initiative, proposes a scheme of alliances between women to achieve sustainable career development. During the campuses, we

relevance to producing healthy and accessible food for the population and showcasing bees as an indicator of a healthy environment. The Food and Agriculture Organization (FAO) indicates that beekeeping can help alleviate poverty, protect biodiversity, and ensure food security.

In that context, we focused on the role of women as crucial players in this activity, and we included a specific article about Women and SDG 5 in the ordinance.

When analyzing beekeeping, in the social imaginary, the activity is usually represented by men beekeepers. At the same

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time, plenty of women attend to the hive and develop the action with their husbands. Consequently, these men’s visibility in the activity has impacted the absence of womenpreneurs and businesswomen doing beekeeping.

Also, we have observed that beekeeping has not had enough inter-generational transmission. It is a lucrative activity in multiple aspects that can be carried out by female-headed households, single women, or any women that want to leave poverty and be included in the economy.

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In the context of three global crises like Climate Change, the COVID19 pandemic, and the global security crisis and latent nuclear risk that affects human life and impacts all communities, we emphasize the preponderant role of the Governments in implementing the Sustainable Development Goals (SDGs) and the New Urban Agenda for the good living.

This article is based on the experience of the Smartly #Women2030 program, and the conclusions published in the UTC online Reports: Vibrant and Inclusive Urban Life First and Second Edition.

AI REVOLUTION: THE FUTURE AHEAD

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Evaluating the Impacts of SME and entrepreneurship policies Dr. Ayman el tarabishy

WHAT’S THE ISSUE? Is SME and entrepreneurship policy having its intended effects? Do the benefits of specific programmes justify their costs? Could these benefits be achieved more cost-effectively through alternative approaches? Evaluation provides the key to answering these questions, by determining the relevance, efficiency and effectiveness of a policy or programme in relation to its objectives.

This is particularly important in the field of SME and entrepreneurship policy because questions can legitimately be put as to whether current SME and entrepreneurship policies are fit for purpose, or whether changes are needed in its scope and focus. For example, does the policy mix need to be adjusted or do the enterprises and entrepreneurs targeted need to be modified?

However, reliable impact evaluation is rare in the field of SME and entrepreneurship policy, and less common than in fields such as labour market policy. This remains the case, despite recent improvements in available data and methods for evaluation. One of the reasons is a lack of widespread knowledge among policy makers about how reliable impact evaluation should be taken.

The just-published OECD Framework for the Evaluation of SME and Entrepreneurship Policies seeks to address these issues by making two major contributions. First, it sets out how to achieve reliable impact evaluation in SME and entrepreneurship policy, including offering a six-step scale to judge the reliability of any evaluation or evaluation method. Second, it provides a summary of what is known about policy impacts from international meta-evaluations and a selection of reliable individual

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evaluations in the field, spanning a wide range of policy areas and OECD countries.

VIEW PROGRAM ABOUT OUR PARTNERS

WHY ATTEND THE WEBINAR? This event will launch the OECD’s new Framework for the Evaluation of SME and Entrepreneurship Policies and Programmes, including its messages for evaluation methodologies and learning from the findings of previous evaluations.

It offers the opportunity to get involved in debate and discussion with a range of constituents from the OECD and ICSB communities on this important topic. The issues that will be covered include: • What are the features of reliable impact evaluation?

The OECD Centre for Entrepreneurship, SMEs, Regions and Cities provides comparative statistics, analysis and capacity building for local and national actors to work together to unleash the potential of entrepreneurs and small and medium-sized enterprises, promote inclusive and sustainable regions and cities, boost local job creation, and support sound tourism policies.

For more information, contact Jonathan. potter@oecd.org

• What is the evidence from past evaluations?

• What are the lessons for future policy design and evaluation practice?

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SME World Forum Focuses on Azerbaijan November 13-16, 2023 DR. AYMAN EL TARABISHY

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The 2023 SME World Forum will bring together some of the business world’s most inventive and passionate leaders from academia, policy, and the youth sector. The Republic of Azerbaijan’s Small and Medium Business Development Agency will spearhead the event as the principal host. This World Forum is scheduled from November 13 to November 16, 2023, in Baku, Azerbaijan.

SME World Forum: Baku 2023 — Best Practices Exchange Forum Theme and Objectives:

The SME World Forum will target five key segments: Private Sector Companies, Startups, Policy Sector, Academic Sector, Education Sector, and Tourism & Hospitality. With special dedicated sessions on youth and women entrepreneurship: Why Attend from the Private Sector?

Networking Opportunities: Connect with industry leaders, policymakers, and researchers.

Play an active role in shaping policies and best practices that impact the SME ecosystem globally.

The SME World Forum’s inaugural will reunite some of the most creative and emphatic world leaders of the business world, policy, academics,s and youth. The Small and Medium Business Development Agency of the Republic of Azerbaijan is the main lead.

It will be the primary host, and this World Forum will occur from November 13 to November 16, 2023, in Baku, Azerbaijan.

Host and Venue: The Small and Medium Business Development Agency of the Republic of Azerbaijan is honored to host this prestigious event. The World Forum will be held from November 13 to November 16, 2023.

ICSB is partnering with the Small and Medium Business Development Agency of the Republic of Azerbaijan.

Cutting-edge Insights: Access the latest trends, strategies, and opportunities shaping the SME landscape.

Influence and Collaboration: Play an active role in shaping policies and best practices that impact the SME ecosystem globally.

Why Attend from Policy Sector?

Influence Policy Direction: Engage in critical dialogues with SME leaders, industry experts, and academics, contributing to formulating policies that foster small and medium enterprise growth, innovation, and sustainability.

Collaborate Across Sectors: Build partnerships with the private sector, educators, and legislators, promoting integrated approaches that align public policy with industry needs and societal goals, enhancing the effectiveness of regulations and interventions.

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Access Global Perspectives: Gain insights from international thought leaders and policymakers, allowing for a comprehensive understanding of global trends and challenges. This knowledge will inform more effective local and national policy decisions that can drive positive change in the SME landscape.

Why Attend from the Academic Sector?

Interdisciplinary Collaboration: Engage with professionals across various fields, including business, policy, and technology, fostering a rich environment for innovative research and interdisciplinary collaboration that can lead to new academic insights and breakthroughs.

Real-World Impact: Connect with practitioners in the SME sector to understand real-world challenges and opportunities, guiding research focus toward practical applications that can have tangible impacts on small and medium-sized enterprises.

Global Perspectives on SMEs: Participate in discussions and workshops led by international experts to gain a comprehensive understanding of global trends, regional variations, and cultural influences on SMEs, enriching your research and teaching methods with diverse and inclusive perspectives.

Why Attend as Tourism & Hospitality Expert: Industry Insights and Trends: Discover the latest trends, technologies, and innovative practices shaping the tourism and hospitality industry. Gain insights into consumer

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behavior and preferences, sustainability initiatives, and the role of SMEs in driving economic recovery and growth.

Networking Opportunities: Connect with industry leaders, entrepreneurs, policymakers, and academics specializing in tourism and hospitality. Engaging in meaningful conversations can lead to partnerships, collaborations, and new business opportunities.

Skill Development and Knowledge Sharing: Attend workshops, seminars, and panel discussions led by experts in the field. Enhance your professional skills, learn about best practices, and contribute your experiences and insights to shape the future of tourism and hospitality in a world increasingly influenced by SMEs. Why Attend as Women & Youth: Empowerment and Inclusion: Explore initiatives and strategies to empower women and youth in business. Understand how SMEs are providing platforms for gender equality and youth involvement, and learn how you can contribute to these efforts.

Entrepreneurial Development: Gain insights into entrepreneurial opportunities tailored to women and young entrepreneurs. Learn from successful women and youth-led SMEs, and get inspired to launch or grow your venture.

Networking with Like-minded Individuals: Connect with women and youth leading the way in various industries.

Build a network that can offer support, mentorship, and collaboration, all vital for personal and professional growth.

AI REVOLUTION: THE FUTURE AHEAD

Education and Skill Enhancement: Participate in workshops and training sessions designed to enhance skills and knowledge relevant to women and youth in business.

Benefit from personalized learning paths that align with your career goals.

Voice and Impact: Have your voice heard on issues directly impacting women and youth in the business environment.

Engage with policy-makers, industry leaders, and academics to contribute your perspective and potentially influence the policies and practices that shape the future for women and youth in SMEs.

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UN MSMEs Day: 27 June Galvanizing MSMEs: Empowering Women, Youth, and Resilient Supply Chains

DR. AYMAN EL TARABISHY

View the sessions: Part 1 | Part 2

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AI REVOLUTION: THE FUTURE AHEAD

Marking June 27 as the United Nations’ Micro, Small, and Medium-sized Enterprises Day (UN MSMEs Day), we take the opportunity to celebrate and reflect on the tremendous contributions of MSMEs to the global economy, particularly emphasizing on the roles of women and youth entrepreneurship and resilient supply chains.

MSMEs, which make up over 90% of global businesses, serve as the backbone of economies worldwide. This year, the UN MSMEs Day focuses on the theme of ‘Galvanizing MSMEs worldwide by supporting women and youth entrepreneurship and resilient supply chains’.

This highlights the importance of investing in female and young entrepreneurs, who bring fresh perspectives and innovative

solutions to the business world. Empowering them not only boosts economic growth but also fosters social development.

Furthermore, the resilience of supply chains has proven critical, especially in the wake of the COVID-19 pandemic. MSMEs, playing key roles in these chains, require support to strengthen their resilience and capacity to withstand future shocks.

UN MSMEs Day is a call to action for governments, policy-makers, and businesses to create a conducive environment for these enterprises to flourish. It’s a day to champion the empowerment of women and youth in business and to strengthen supply chains, fostering a robust and resilient global economy. Let’s galvanize our efforts to support the critical drivers of sustainable development – the MSMEs.

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The SME Challenge: While SMEs have the potential to be significant players in the fight against climate change, several barriers often hold them back: Time Constraints: SMEs, often running lean operations, might be unable to figure out sustainable practices’ complexities.

Lack of Knowledge: Many SMEs are unfamiliar with or uninterested in buying carbon credits, seeing it as an abstract concept rather than a tangible solution.

tives that introduced recycling taught children the mechanics of sorting waste and instilled in them the values of environmental responsibility. Armed with newfound knowledge and a sense of purpose, these young students became ambassadors of change in their homes, urging parents to adopt recycling habits.

As families began to embrace these practices, the ripple effect continued, influencing broader community behaviors and eventually reaching local businesses. It was, in essence, the younger generation that catalyzed this transformative shift.

This phenomenon serves as a powerful testament to the influence of early education on societal habits and offers a promising blueprint for introducing climate change products and services.

By targeting educational initiatives at a young age, we can hope to foster a generation that understands the importance of sustainable practices and actively champions them in every sphere of their lives.

With the rising demand for sustainable products, SMEs have the opportunity to Profitability: For many tap into this SMEs, sustainability needs to make busi- burgeoning market.

Regulation vs. Solution: SMEs typically prefer straightforward solutions over additional restrictions. They seek effective, easy-to-implement strategies rather than more bureaucratic hurdles.

ness sense. They’re looking for profitable eco-friendly initiatives, not just another expense.

The Potential of SMEs: Operational Integration: SMEs often grapple with seamlessly integrating sustainable practices into their operations without disrupting their business model.

An Example: The Ripple Effect of Early Education on Sustainability:

Flexibility and Innovation: SMEs possess an inherent agility that many more giant corporations lack. This allows them to swiftly adapt to new technologies and market demands, pioneering innovative green solutions.

One of the most profound examples of grassroots change in sustainability can be traced back to kindergarten and middle school programs. Early education initia-

Localized Impact: By adopting sustainable practices, SMEs can inspire change in their communities, influencing suppliers, competitors, customers, and beyond.

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A I R E V O L U T I O N : T H E F U T U R E A HSEMA AD L L B U S I N E S S H O R I Z O N . C O M

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SMEs and Climate: The Unsung Heroes in the Battle for a Greener Tomorrow DR. AYMAN EL TARABISHY

The climate crisis is undeniably one of the most pressing challenges of our time.

While much attention is given to the roles of governments and large corporations in addressing this issue, Small and Medium-sized Enterprises (SMEs) are emerging as pivotal players in the fight against global warming. Representing over 90% of businesses worldwide, SMEs are uniquely positioned to make a significant impact. Here’s how: Historical Context: Three decades ago, Bill McKibben, author of “The End of Nature,” was among the first to sound the alarm on artificial climate change. His writings in the New Yorker and his groundbreaking book laid the foundation for the global conversation on this pressing issue. Fast forward to the present, and the momentum continues with individuals like Kyle Pope, editor and publisher of the Columbia Journalism Review, and Mark Hertsgaard. They spearheaded “Covering Climate Now,” a global initiative encouraging news organizations to address climate change consistently. With the commitment of over 250 news outlets worldwide, this project underscores the urgency of sustained and impactful climate coverage.

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AI REVOLUTION: THE FUTURE AHEAD

Green Products and Services: With the rising demand for sustainable products, SMEs have the opportunity to tap into this burgeoning market.

Energy Efficiency: Simple measures can significantly reduce an SME’s carbon footprint.

Sustainable Supply Chains: SMEs can amplify their positive environmental impact by making eco-conscious choices in their supply chains.

Employee Engagement: SMEs can foster a company culture that champions sustainability.

Advocacy and Awareness: SMEs can leverage their platforms to champion climatefriendly policies and raise environmental awareness.

Aligning with Global Goals: The United Nations’ Sustainable Development Goals (SDGs) offer a blueprint for global sustainability, and SMEs play a crucial role in realizing these objectives.

ICSB’s Emphasis on Climate: The International Council for Small Business (ICSB) has long advocated for sustainable business practices, especially in the context of climate change. Recognizing the pivotal role that small businesses play in the global economy, ICSB has consistently emphasized the importance of climate action, not just as an environmental necessity but also as a business imperative.

One of the most notable ways ICSB has brought attention to this issue is through its “Top Ten Trends” publication. Year after year, climate change has featured prominently on this list, highlighting its significance and urging businesses, especially Small and Medium-sized Enterprises (SMEs), to take proactive measures. This consistent emphasis serves as a clarion call for SMEs to recognize the imminent threats posed by climate change and to adapt their business models and practices accordingly.

Furthermore, the annual MSMEs Day, championed by ICSB, presents a golden opportunity to further the climate agenda.

Micro, Small, and Medium-sized Enterprises (MSMEs) Day is a celebration of the entrepreneurial spirit and a platform to discuss and promote sustainable business practices. By integrating climate-focused workshops, panels, and discussions into the MSMEs Day agenda, ICSB can further its mission of equipping businesses with the tools and knowledge they need to combat climate change.

ICSB’s collaboration with the STGC (Sustainable Tourism Global Center) initiative has also been instrumental in promoting sustainable business practices. The STGC initiative, in partnership with ICSB, works towards creating a more transparent and accountable global commerce ecosystem. By emphasizing the importance of sustainability, transparency, and ethical business practices, the STGC initiative, backed by ICSB, is paving the way for a greener and more responsible global business landscape.

In conclusion, ICSB’s unwavering

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commitment to climate action, its influential platforms like the “Top Ten Trends” and MSMEs Day, and collaborations like the STGC initiative position it as a leading force in the global movement towards a sustainable future.

In Conclusion: While they may not have the vast resources of multinational corpora-

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tions, SMEs have the agility, community influence, and innovative spirit to make substantial strides in addressing climate change. Their extensive and small actions contribute to a collective effort pushing us towards a more sustainable future.

In the climate narrative, SMEs are not just supporting characters but leading protagonists.

AI REVOLUTION: THE FUTURE AHEAD

THE INTERNATIONAL COUNCIL FOR SMALL BUSINESS IS PLEASED TO ANNOUNCE

OPEN ACCESS TO THE JSBM

ALL MEMBERS HAVE ACCESS TO THE JSBM PAST ARTICLES VIA OUR WEBSITE! LEARN MORE NON-MEMBER CAN SIGNUP AT ICSB.ORG TO GAIN ACCESS LEARN MORE AT ICSB.ORG/JSBM

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AI REVOLUTION: THE FUTURE AHEAD

Asking good questions in the age of Generative AI Henrique C. Mariano

Unlocking the full potential of innovative technologies like ChatGPT relies on asking well-formulated questions.

It is akin to driving a high-performance sports car, where using only the first gear limits your ability to fully utilize its power. Similarly, many organizations face a similar dilemma, failing to tap into the true potential of the technologies they employ and yielding superficial outcomes. This is particularly relevant today with the emergence of controversial generative AI tools such as ChatGPT and Microsoft Bing.

machines and machines assuming the role of the teacher. To achieve objective and effective results, it is imperative to ask insightful questions in any given scenario. This need is heightened in our current era, where access to knowledge is abundant, resulting in a deluge of information that makes it challenging to discern what truly matters.

When interacting with generative AI, this demand becomes even more crucial due to the technology’s unparalleled ability to consolidate vast amounts of information from diverse sources.

Generative AI operates on the principles of the ancient Socratic Method, engaging in a dialogue of questions and answers between the user and the system. This interactive model, rooted in the teachings of Socrates over two millennia ago, forms the foundation of human-machine interaction. Notably, the roles of teacher and student can be reversed, with humans teaching

Therefore, I strongly emphasize the significance of asking good questions, paying attention to subtle variations that can significantly impact understanding, particularly when engaging with generative AI. Factors such as tone, format, purpose, limitations, and more should be considered. Additionally, as the conversation progresses, incorporating multiple interactions and consid-

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ering these variations will yield more refined responses. A compelling example of the importance of generating meaningful interactions with generative AI can be observed in the recent valuation of job postings for AI prompt engineers in the United States, with average annual salaries reaching approximately $0.32 million.

This analogy can be likened to the story of the genie in the lamp, wherein making intelligent requests along the way is crucial to avoid misinterpretation, which can lead to unexpected and sometimes detrimental outcomes.

over, asking the right questions grants the freedom to harness the full potential of available technologies, akin to fully utilizing the capabilities of a sports car. To delve deeper into collaboration and interaction with generative AI, one can explore search engines, consult an extended generative AI advisor, or engage with human consultants. Importantly, it is worth noting that this article was generated in the traditional manner, without the known addition of artificial intelligence.

making intelligent requests along the way is crucial to avoid misinterpretation.

Posing well-crafted questions enables greater speed and efficiency. More-

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Through asking good questions, we can foster the coexistence of Homo sapiens and “homo artificialis,” this evolving new species.

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