AzBusiness magazine March/April 2012 by AZ Big Media

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TABLE OF CONTENTS BEST OF THE BEST

ALPHA //

EDITOR’S LETTER // .80

.06 CEO SERIES

.12

SMALL BUSINESS

.14

HEALTH

.18

LAW

.20

EDUCATION

.24

TECHNOLOGY

.08 FIRST JOB

.10 .28

BANKING

.30

REAL ESTATE

.32

HEALTHCARE LEADERSHIP AWARDS

.58

BIOSCIENCE

.60

TOURISM

.64

TOP LAWYERS

.72

LAW: MEDIATION GUIDE

4 AB | March-April 2012

ALPHA WOMEN

Az Business on the Go: AzBusinessMagazine.com Cover photo of David Lincoln by Duane Darling

Growing up as the older brother to one sister with mental disabilities and another who passed away far too early, I spent way too much time in hospitals when I would have rather been doing ANYTHING other than waiting for my sisters to see yet another doctor. What I did accomplish, though, was gaining a tremendous amount of respect for the men and women who devote their lives to making our lives better. So it’s only natural that our healthcare issue, where Arizona Business Magazine honors the recipients of our Healthcare Leadership Awards, is very dear to my heart. This year, a year in which our state turns 100 and the Maricopa Medical Society turns 120, it’s only fitting that the Healthcare Leadership Awards bestows its first Lifetime Achievement Award. Inside this issue, you can read about David Lincoln — whose family name is synonymous with healthcare and philanthropy in the Valley — and the exceptional men, women and institutions who earned Healthcare Leadership Awards. They lead an amazing field of extraordinary and accomplished candidates. The last place most of us want to be is at a hospital. But knowing there are exceptional professionals like our Healthcare Leadership Award winners eases the pain.

Michael Gossie Managing Editor michael.gossie@azbigmedia.com

PRESIDENT & CEO: MICHAEL ATKINSON PUBLISHER: CHERYL GREEN VICE PRESIDENT OF OPERATIONS: AUDREY WEBB EDITORIAL MANAGING EDITOR: MICHAEL GOSSIE EDITOR: PETER MADRID

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ASSOCIATE EDITOR: KRISTINE CANNON INTERNS: MICHELLE LAUER | MARIA THOMPSON STEPHANIE GONZALEZ | KEVIN NGAI

MARCH //

CONTRIBUTING WRITERS: ALISON BAILIN BATZ REBECCA LARSEN ART SENIOR GRAPHIC DESIGNER: MIKE MERTES SENIOR GRAPHIC DESIGNER: BRANDON DEVINE INTERNS: MOHAMMED T. MUNIR | CORY BERGQUIST DIGITAL MEDIA DIRECTOR: KIM MILTON WEB & GRAPHIC DESIGNER: MELISSA GERKE INTERNS: JULIA SWEM | JEFFREY WEBB | SAMANTHA BELLI | LILIA ORTIZ | JOSH ESTES | NICK CERVI | ERIC SHEPPERD MARKETING/EVENTS MANAGER: WHITNEY FLETCHER INTERNS: JENNIFER HILLMAN | DIANE LUNA OFFICE SPECIAL PROJECTS MANAGER: SARA FREGAPANE EXECUTIVE ASSISTANT: KATHY MUTSCHLER DATABASE SOLUTIONS MANAGER: CINDY JOHNSON ARIZONA BUSINESS MAGAZINE

BIZ Whether you’re a C-Level executive, an entrepreneur, a small business owner, or work for a corporation, you can find information on the latest issues and trends in health care, law, small business, politics, work force, tech and finance. You also can find the latest articles from Arizona Business Magazine.

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ARIZONA COMMERCIAL REAL ESTATE ACCOUNT MANAGERS: KEVIN SMALL | JOHN ABBEY RANKING ARIZONA VICE PRESIDENT / SALES & MARKETING: LENORE GROBSTEIN EXPERIENCE ARIZONA/PLAY BALL ACCOUNT MANAGER: BOBBIE DARZES SCOTTSDALE LIVING

BUZZ Because you’re more than your job, AzBusinessMagazine. com offers tips, resources and articles in our dining, executive lifestyle, health, product reviews, travel, events and green departments.

ACCOUNT MANAGER: DAVID SILVER

EXHIBIT DIRECTORS: KERRI BLUMSACK | TINA ROBINSON | SHERI KING HOME & DESIGN IDEA CENTER SHOWROOM MANAGER: JOANNE STANLEY ACCOUNT MANAGER: MARIANNE AVILA EVENT COORDINATOR: SARA FREGAPANE

Arizona Business Magazine is published bi-monthly by AZ BIG Media, 3101 N. Central Ave. Suite 1070, Phoenix, Arizona 85012, (602) 277-6045. The publisher accepts no responsibility for unsolicited manuscripts, photographs or artwork. Submissions will not be returned unless accompanied by a SASE. Single copy price $4.95. Bulk rates available. Copyright 2011 by Arizona Business. All rights reserved. No part of this publication can be reproduced or transmitted in any form or by any means, electronic or mechanical, including photocopying, recording, or by any information storage and retrieval system, without permission in writing from AZ BIG Media.

THESE HAPPY HOUR EVENTS ARE HAPPENING NATIONWIDE, TARGETING BARS, CLUBS AND OTHER EVENTS TO INCREASE AWARENESS OF PRODUCTS AND CREATE A BUZZ.

APRIL //

APRIL 10 — FOREVER YOUNG

AZ BIG MEDIA EXPOS SCOTTSDALE SUPER EXPO HOME & LIFE SUPER EXPO WOMEN’S SUPER EXPO

COMPANIES CAN UTILIZE TELEMEDICINE TO CONTAIN HEALTHCARE COSTS, INCREASE PRODUCTIVITY AND IMPROVE THE OVERALL HEALTH OF EMPLOYEES.

MARCH 27 — TWEET-UP PARTIES

SENIOR ACCOUNT MANAGER: DAVID HARKEN

MICHELLE MCBAY | SHANNON SPIGELMAN

MARCH 13 — HEALTHNATION

BEYOND Here’s your chance to have your voice heard. Our Beyond section is where you or your company can contribute whitepapers, blogs, photos and top-10 lists. You’ll also find videos, podcasts, infographics, a calendar of events and contests.

ACTIVERX DELIVERS PHYSICAL REHAB THROUGH MEDICALLY SUPERVISED EXERCISE TO ENHANCE FUNCTION AND LIVING FOR AGING ADULTS.

APRIL 24 — WELCOME TO AMERICA A NONPROFIT ORGANIZATION WELCOMES ARRIVING REFUGEES WITH BASIC NECESSITIES, FURNITURE, EDUCATION AND ADDITIONAL RESOURCES. AB | March-April 2012 5

ALPHA // CEO SERIES

STEVE SANGHI CHAIRMAN OF THE BOARD, PRESIDENT AND CEO MICROCHIP TECHNOLOGY, INC. HOW IS BEING CEO OF A TECHNOLOGY COMPANY DIFFERENT FROM BEING CEO OF A MORE TRADITIONAL MANUFACTURING COMPANY? I used to think it was very different, but I’m not sure I believe that anymore. I understand the technology of a project, why our technology is better than the competition’s and why it is not. I think that makes me more effective. But it can also make CEOs with a technology background more biased; they do not rely on the team as much as they should. WHAT HAS BEEN YOUR MOST SIGNIFICANT CHALLENGE AS CEO OF MICROCHIP? The first challenge was taking the company and turning it around. We were in so much trouble financially. We had no cash to go forward. Our technology was outmoded. Our employees lacked morale. Our factories were inefficient. So we took all those elements and developed what we call the “aggregate system,” a big-picture approach where we took all the elements of the business and created a better workplace and management culture that allowed us to succeed. ANY PLANS TO EXPAND YOUR PRODUCT LINES? I call my acquisition strategy “elbow out.” Our products need products from other companies around them to make them work. So we look at companies that make products that we do not make ourselves, then we look at acquiring them so we can “elbow out” the competition. HOW DOES TECHNOLOGY FIT INTO ARIZONA’S ECONOMIC FUTURE? If you look at the state’s first 75 years, the four Cs that drove the economy were copper, cattle, citrus and climate. If you look at the last 25 years, technology, construction, retail and hospitality have taken a more prominent role. As we look forward, technology is going to play a more dominant role in Arizona’s economy as the world keeps moving toward a knowledge economy. So the four Cs that are driving Arizona today are computers, communications, consumer electronics and climate. HOW IS ARIZONA AS A PLACE TO DO BUSINESS? We have more than 400 people working here. Our business has grown from a $70 million company into a $1.5 billion company, so it has worked well for us. But there are pros and cons. Many times, to get the right talent, we have to go to other technology centers — 6 AB | March-April 2012

California, Oregon, Texas, Colorado. If we had the talent here, it would make things easier. A benefit of being in Arizona is that we have a lower cost of living, the cost of doing business is lower, and our turnover rate is much lower than other tech centers. We have always been proud to call Arizona home. WHAT THREE THINGS WOULD MAKE ARIZONA MORE TECH-BUSINESS FRIENDLY? No. 1 is to improve the schools. Arizona high schools are near the bottom and if we don’t improve them soon, it’s really going to impact the future. No. 2 is getting a handle on the immigration problem and controlling it. No. 3 is that Arizona has historically lacked risk capital. Having more risk capital available is crucial so entrepreneurs can build companies here instead of having to look elsewhere. YOUR BIGGEST ACCOMPLISHMENT AS CEO? Taking a company that was hemorrhaging money in 1990 and leading it to 84 consecutive quarters of profitability is something that I could not have imagined and is something that no other semiconductor company has been able to achieve. Right now, we are shipping about a billion units a year. So to see how far we have come and how well our products are accepted makes me very proud. You can only see so far in the future, but when you get there, you can see farther.

see the video on

AzBusinessMagazine.com video provided by Cory Bergquist

VITAL STATS: STEVE SANGHI 4 Named president of Microchip in August 1990, chief executive officer in October 1991, and chairman of the board of directors in October 1993. 4 Author of the book “Driving Excellence: How the Aggregate System Turned Microchip Technology from a Failing Company to a Market Leader (Wiley).” 4 Member of the board of directors of Xyratex Ltd., member of the national board of directors of FIRST (For Inspiration and Recognition of Science and Technology) Robotics, and a member of the Board of Trustees of Kettering University. 4 In 2010, Mr. Sanghi was named EE Times’ — a leading electronics-industry publication — “Executive of the Year.” 4 Under Sanghi, Microchip’s returns have increased 4,476% since the Company’s IPO in 1993. 4 Honored with the Arizona Technology Council’s 2010 Lifetime Achievement Award.

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ALPHA // FIRST JOB

BRAD PREBER MANAGING PARTNER GRANT THORNTON Photo by Cory Bergquist

DESCRIBE YOUR VERY FIRST JOB. When I was a teenager, I found an ad in the back of a magazine promoting the door-to-door sale of seeds. You earned points that you could convert into prizes or cash. I used the money I earned selling seeds to my neighbors to buy a lawn mower that I then used to start lawn care business. WHAT DID YOU LEARN FROM THAT FIRST JOB? I learned what it takes to sell and promote yourself. I experienced the courage it took to knock on someone’s door and the feeling of optimism that came when they actually did what I wanted them to do. DESCRIBE YOUR FIRST JOB IN YOUR INDUSTRY. It was a summer job I took doing some bookkeeping for construction companies. I collected the transaction records, recorded them into the accounting books, and prepared financial statements. WHAT WERE YOUR SALARIES IN YOUR FIRST JOB AND FIRST INDUSTRY JOB? Selling the seeds was a point system and the points were converted into prizes or cash. I was paid $300 a month for doing bookkeeping for the construction company. I also had an opportunity to apply for scholarship money from the company. I was a broke college student so any extra money helped. 8 AB | March-April 2012

WHO IS YOUR BIGGEST MENTOR? I don’t really have a single individual that I see as a mentor. Instead, I looked to teachers, coaches, and friends’ parents for guidance. I took small pieces of each of them into consideration for what I wanted to be when I grew up. They combined to become big portion of what I am today. WHAT LESSONS DID YOU TAKE FROM YOUR HIGH SCHOOL COACHES? It’s very clear that the principle of the seven Ps — Proper Planning and Preparation Prevents Pretty Poor Performance — is as applicable to life as it is to football. Like football, it takes a team to be successful in business. You have to know your role, set goals for the team, and execute strategies to achieve them. WHAT ADVICE WOULD YOU GIVE SOMEONE ENTERING YOUR INDUSTRY TODAY? The good news is that there are still plenty of jobs to be had in accounting and finance. One thing most people don’t recognize is that there are rarely any home runs in this business. It’s a series of small steps and steady improvement over a long career that allows you to advance and move into ownership. IF YOU WEREN’T DOING THIS, WHAT WOULD YOU BE DOING INSTEAD? If I had the time and the capital to pull it off, I would have become an artist. If I didn’t have the capital to pull it off, I would have become a fly-fishing guide.

ALPHA // WOMEN

NEVER QUIET ON CANCER CARE

VALLEY DOCTOR CREATES FIRST CENTER TO FOCUS EXCLUSIVELY ON WOMEN FIGHTING BREAST CANCER BY ALISON BAILIN BATZ

r. Coral Quiet is anything but … quiet, that is. This busy mother of two has been one of the loudest voices in Arizona’s war against breast cancer for more than two decades. “When I moved to Arizona in the early-1990s, I was horrified to learn that not only were there ZERO breast cancer-only specialists, but that nearly 80 percent of breast cancer patients in Arizona were being treated with mastectomies, a number exponentially higher than the national average,” said Quiet. A mastectomy, which is the complete surgical removal of the breast and necessary in aggressive cases, is disfiguring to a woman. Determined to make a difference, Quiet began focusing her care here in the Valley solely on breast cancer treatment, research and education. While touching the lives of women one-at-a- time was making a difference, by the late 1990s she wanted to do more. So, in 1998, she co-founded the Arizona Institute for Breast Health with Dr. Belinda Barclay-White, which offers women who have been diagnosed with breast cancer a second opinion, free of charge. Quiet tirelessly works to bring a volunteer team of physicians and medical professionals whose specialties include breast radiology, breast surgery, medical oncology, radiation oncology, reconstructive surgery, and breast pathology into one room each week to evaluate the 10 AB | March-April 2012

Dr. Coral Quiet consults with a patient.

best medical and surgical options for the preservation of a woman’s life, body and emotional well-being. But she didn’t stop there. In 1999, Quiet attended an international breast cancer conference and had the chance to meet Dr. Robert Kuske, who was presenting early results of his new treatment for breast cancer called Brachytherapy, an accelerated five-day treatment for selected patients with early stage breast cancer that treats a much smaller volume of breast and other tissues and avoids treating the breast skin with radiation. Never one to bother with “Quiet” time, she not only introduced brachytherapy in Arizona in the early 2000s, but she eventually convinced Kuske to come and practice in Arizona as well. Over the next several years, she helped to pioneer the Mammosite catheter for FDA studies and pioneered a new device, SAVI, which is able to treat many more women with early stage breast cancer while avoiding high doses of radiation to

skin and ribs. She also took time out to act as a spokesperson for the American Cancer Society, lecturing and volunteering for the organization where she could. As the number of women getting mastectomies declined, and those choosing body and breast-conserving treatments like brachytherapy and SAVI skyrocketed, Dr. Quiet decided to make even more noise. Determined to provide the same level of customized care to non-breast cancer patients, Quiet and Kuske also developed a secondary practice, Arizona Radiation Oncology Specialists, with the goal of partnering cancer experts statewide with cuttingedge cancer technologies to maximize patient care. With the help of new partners, they have opened three Arizona Radiation Oncology Specialists centers in the past three years, while investing in technologies new to the Southwest. “I’ll get my quiet time when I’m dead,” said Dr. Quiet. “Today, the fight continues in the war against cancer – a war we will win.”

ALPHA //SMALL BIZ

MY SISTER’S

EMPIRE THREE SIBLINGS’ LUCRATIVE CONSIGNMENT BUSINESS EXPANDS INTO CALIFORNIA BY MICHELLE LAUER rom the moment you meet these three entrepreneurs, it’s obvious they’re sisters. Articulate, well-dressed and blonde, they are undeniably of the same distinctive breed. Ann Siner, Jennifer Siner and Tess Loo are the siblings behind Eco-Chic Consignments, Inc., better known to Valley shoppers as My Sister’s Closet, My Sister’s Attic and Well Suited. The sisters’ venture into consignment retailing has proven to be wildly successful, growing into a resale empire with revenue totaling more that $16 million in 2010, employing about 200 fashion-forward thinkers, catapulting the sisters into the forefront of Phoenix fashion, and changing the way Valley consumers shop. “We shaped the face of retail in Phoenix,” says CEO, founder and oldest sister Ann Siner. “We have made it more acceptable to buy recycled.” In 1991, the sisters — stocked with clothes they literally pulled out of their friends’ and siblings’ closets — opened My Sister’s Closet, an upscale consignment store with designer labels and strikingly low price tags, at Towne & Shopping Center in Phoenix’s Camelback Corridor. They soon expanded into Scottsdale and now have 10 locations in Phoenix, Scottsdale and Chandler. In 2011, the sisters opened two new stores in San Diego. “What helped us succeed was changing the image of the resale store from the three Ds — dark, dirty, and dingy,” Ann Siner says, “to the three Cs — cute, clean and current.” After finding success with their

12 AB | March-April 2012

Ann Siner, Tess Loo and Jennifer Siner of Eco-Chic Consignments, Inc. Photo by Cory Bergquist

women’s resale clothing store, the sisters listened to the copious requests from customers for vintage furniture and opened My Sister’s Attic in 1999. Next came their men’s apparel store in 2001, which the women dubbed Well Suited. “If I can just get you in the door, you will see that we are not your typical resale store,” Ann Siner says. “We will convert you into a resale shopper.” The sisters have helped turned a lot of consumers into converts since the financial crisis hit in 2007. Diminishing disposable incomes, the appeal of stylish vintage pieces, and trends that favored sustainability fueled the sisters’ businesses. “Our sales went through the roof,” says Jennifer Siner, co-founder and youngest sister. Whereas five years ago designer bag-toting fashionistas would have scoffed at consignment shops and fled to Barney’s, today they shop resale. And they come in droves. In a down economy, Eco-Chic Consignments has increased revenue

by an average of 20 percent annually over the past four years. For the sisters, it’s a sign. “Now is not the time to sit back and say we’ve done it all,” says Ann Siner. “We’ve got to keep looking forward, look at what’s new, listen to people, their feedback, and always look for what we can do to make it better.” The sisters’ goal is to keep expanding in San Diego and duplicate the success and expansion they have accomplished in Phoenix. “It’s been well received and people love shopping (at My Sister’s Closet),” Ann Siner says, “so we want to open more stores in San Diego and then hopefully just keep working up the coast.” My Sister’s Closet 2033 E Camelback Rd. Phoenix, AZ 85016 mysisterscloset.com

HEALTH

PRESSURE IN THE WORKPLACE STRUGGLING ECONOMY HAS INCREASED WORKLOADS AND STRESS LEVELS IN THE OFFICE BY MICHAEL GOSSIE

t presents itself in a host of manifestations: sleepless nights, gut-wrenching fear, grinding teeth, an angry kick to a trash can. Workplace stress has changed the environment for those who have been fortunate enough to maintain employment through the recession, but shoulder guilt and face a heavier workload because they survived the cutbacks. “We have seen an increasing number of hospital and clinic visits with the primary complaint being that stress in the workplace has led to increased levels of depression and anxiety,” says Brian Espinoza, a psychiatrist at St. Luke’s Behavioral Health Center in Phoenix. A still-struggling economy has cranked up the pressure on those workers left to carry the load. A poll by Right Management shows that 79 percent of employees say their workload has increased because of layoffs. And a recent study commissioned by the American Psychological Association shows that 20 percent of workers say their daily level of stress exceeds 8 on a 10-point scale. “The economy has caused many companies to ‘downsize,’ effectively increasing the workload of the remaining staff,” says Dr. Kevin Klassen, a cardiologist with Scottsdale Healthcare. “With the increased demands of the workplace being coupled with fear of loss of job and health benefits, negative stress increases markedly.” Here are some signs of workplace stress, according to Chip Coffey, director of outpatient services for St. Luke’s Behavioral Health:

14 AB | March-April 2012

 Increase in workers’ compensation claims  Increase in employee complaints and grievances  Customer complaints describing your employees as “irritable” or “stressed”  Verbal or physical conflict among any of your employees  Increase in sick days or call-offs  Frequent staff turnover or requests to transfer out Experts warn that workplace stress doesn’t just impact the employee in a negative manner, it can adversely impact the business’ bottom line. “When employees experience stress and anxiety for whatever reason, they tend to follow poor eating habits and forego their daily exercise regimen,” says Cheyenne Autumn, director of health and wellness strategies for UnitedHealthcare of Arizona. “High stress levels can prompt absenteeism and decrease (productivity) among employees. Also, stress can cause high blood pressure and impair the immune system response, making people more vulnerable to colds, flu and other infectious conditions.” To prevent stress from further depleting the workplace, Klassen says employers need to assume that their employees have personal and job-related stressors and remember that everyone has their breaking point. “Employers need to say please and thank you,” he says. “They need to praise good performances openly and address mistakes privately in a way where the intent is to instruct, rather than to belittle. The same workload can be perceived as crushing or as manageable, depending upon the environment in which the work is done.” Experts suggest that employees take a proactive approach to managing his or her stress level. Autumn says stressed-out employees should recognize that exercise is the best antidote. Simple steps, such as walking around the building a couple of times each day or taking the stairs instead of the elevator can reduce stress, she says. These activities stimulate adrenalin and the movement of the body will energize the employee for the remainder of the day. “Employees should also be open and honest with their supervisor or manager,” recommends Dr. Anne-Marie Reed, a board certified family physician at Camelback Health Care. “Communication is the best course of action. Discuss what is causing the workplace stress. That may start with understanding the symptoms of stress itself.” Espinoza says that it is important for employees to self-monitor for signs of depression and anxiety, such as insomnia, lack of interest in activities which were previously enjoyed, poor self-confidence, fatigue, difficulty concentrating, lack of appetite, lethargy, or sluggishness, and most importantly, thoughts of suicide or homicide. If any of these symptoms are troublesome and

tips for dealing with stress

Here are tips from Dr. Kevin Klassen, a cardiologist with Scottsdale Healthcare, and Dr. Anne-Marie Reed, a board certified family physician at Camelback Health Care, for dealing with workplace stress: 1 Do what you can to have a positive outlook about your job, knowing that better alternatives will be hard to find and that almost anything can be better if you make the effort to do so. 2 Help your coworkers. Promoting a sense of camaraderie reduces everyone’s stress and often causes the others to want to help you, also. 3 Walk during breaks and lunch. Exercise before or after work. Physical activity seems to clear your head and dissipate stress. 4 Limit caffeine during the day and alcohol after hours. Both tend to cause dehydration, which can increase stress and anxiety. 5 Eat healthfully and limit calories. 6 Respect the fact that your body needs to rest and make enough time to get a good night’s sleep. 7 Live within your means. Financial stress is one of the worst types of stresses to live with and it impacts not only coworkers but family and friends. 8 Keep a good support system. Family and friends can provide emotional support without any strings attached. Focus on the simpler things in life. Smile and be positive. AB | March-April 2012 15

10 Most stressful jobs of 2012

1 Enlisted soldier, stress score 84.61, average income $35,580 2 Firefighter, stress score 60.26, average income $45,250 3 Airline pilot, stress score 59.58, average income $103,210 4 Military general, stress score 55.17, average income $196,300 5 Police officer, stress score 53.63, average income $53,540 6 Event coordinator, stress score 49.85, average income $45,260 7 Public relations executive, stress score 47.56, average income $91,810 8 Corporate executive, stress score 47.41, average income $165,830 9 Photojournalist, stress score 47.09, average income $40,000 Taxi driver, stress score 46.25, average income $22,440

10 Least stressful jobs of 2012

1 Medical records technician, stress score 7.52, average income $32,350 2 Jeweler, stress score 8.21, average income $35,170 3 Hair stylist, stress score 8.63, average income $22,760 4 Dressmaker-tailor, stress score 8.65, average income $26,560 5 Medical laboratory technician, stress score 9.33, average income $36,280 6 Audiologist, stress score 9.37, average income $66,660 7 Precision assembler, stress score 9.40, average income $31,250 8 Dietitian, stress score 10.27, average income $53,250 9 Furniture upholsterer, stress score 10.30, average income $29,960 Electrical technician, stress score 10.38, average income $56,040 interfere with work and home responsibilities, seek medical attention immediately. Coffey also says it’s important to remind yourself that while you may feel stressed, things aren’t always as bad as they seem. “Practice being content,” he says. “Most of us know how to be discontent, but we do not practice letting ourselves be content. Take time each day to recognize that things may not be great, they may not be horrible. They just are. This is being content.”

16 AB | March-April 2012

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LAW

TAKING A GAMBLE ON OFFICE POOLS AND SOCIAL GAMBLING CAN BE HARMLESS FUN — IF THE RULES ARE FOLLOWED BY MICHAEL GOSSIE

very human resources department in Arizona would flip a chip if employees set up a poker table in the middle of the boardroom and started playing Texas Hold ‘Em in the middle of the work day. But somehow, gambling in March Madness office pools gets a free pass. “For many of us, March Madness is a rite of passage in the spring,” says Pavneet Uppal, managing partner of Fisher & Phillips in Phoenix. “It’s a chance to build camaraderie with co-workers through office pools, a chance to reconnect with college friends during games and a chance to indulge in a few chicken wings with the family.” March Madness — the nickname given to the NCAA 18 AB | March-April 2012

basketball tournament — is the nation’s largest gambling event. Conservative estimates project that more than $2.5 billion will be wagered on the tournament, which doubles the amount bet each year on the Super Bowl. More importantly for employers, March Madness costs anywhere from $1.4 billion to $3.8 billion in lost employee productivity each year. Lost productivity aside, is it legal to bet in March Madness office pools? “Under Arizona statute, March Madness pools are not illegal if they meet the four criteria of legal social gambling,” says Melissa Costello, an attorney in Bryan Cave’s labor and employment group.

The four criteria of legal social gambling are: 1. All of the participants compete on equal terms. 2. Each participant is at least 21 years old. 3. The participants can only receive winnings, and no other benefit. 4. No non-participant will gain any benefit from the pool. “If an office pool does not meet all of the criteria for legal ‘social gambling,’ a company that allows an office pool could be charged with a class 5 felony if it conducts, organizes, manages, directs, supervises, finances, or furnishes advice or assistance in promoting the office pool,” Costello says. “A felony conviction could subject the company to a significant fine.” If the office pool does not meet the ‘social gambling’ criteria, the organizer of the pool could also be charged with a class 5 felony for promoting illegal gambling and, if found guilty, could be sentenced to jail time and ordered to pay a significant fine, Costello warns. “There can be numerous (other) legal issues, particularly if the gambling crosses state lines,” says Craig O’Loughlin, a partner with Quarles & Brady. “There can be IRS issues with winnings, (and) whistleblower issues.” Beyond the legal ramifications of office pools, a Spherion study found that 52 percent of human resources executives say their top priority this year is cost containment. March Madness — accompanied by excessive score-checking and an exorbitant amount of water cooler game analysis — erodes workplace productivity and can jeopardize cost-saving measures. “Employers have every right to expect employees to devote 100 percent of their energies to the job between stated work hours, and as long as they act consistently, can fire employees who play fantasy sports instead of working,” Uppal advises. “Human resources teams should consider reviewing and communicating the company’s office policies on the topic to ensure good people aren’t destroying their careers in the name of March Madness.” Uppal says many managers are beginning to recognize and accept that employees will spend a portion of their work day handling personal business or surfing the Internet. And some even run March Madness pools as a team-building activity. “If the employer sponsors (March Madness pools), make the entry free, and have prizes for the winners,” O’Loughlin says. “Also, know the tax ramifications of the prizes.” Even if employers feel disinclined to allow March Madness office pools because they are a drain on employee productivity and efficiency, the reality is that employees will likely still participate in pools outside of the office, Costello says. “Office pools should not be official company events, but rather than spend energy prohibiting office pools that meet the ‘social gambling’ criteria, employers should consider using March Madness as a tool for developing employee relationships and increasing morale, such as by inviting employees to wear a shirt from their alma mater on game days, hosting viewing parties during lunch hours, or providing basketball-themed snack breaks in the afternoon.”

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EDUCATION

MAKING THE GRADE

FOR GROWTH BUSINESS LEADERS SAY STATE NEEDS BETTER EDUCATION SYSTEM TO FILL NEED FOR HIGH-TECH WORKERS

 Rep. Heather Carter, R-Cave Creek, has introduced a bill to make it easier for STEM professionals to become certified to teach and bring their expertise to the classroom.

BY MICHAEL GOSSIE

Arizona leaders know it’s a problem. “When one of our top employers of scientists and engineers says that if he had the decision to make all over again, he would never bring his business and its thousands of highwage jobs to Arizona because of the lack of commitment to education, that is a call to action,” says Phoenix Mayor Greg Stanton. The top employer Stanton is talking about is Craig Barrett, former Intel CEO, who told state lawmakers in no uncertain terms that cuts in education are stifling Arizona’s economic development. But the financial aspect of education isn’t the only thing suppressing the state’s ability to prosper in the technology and bioscience industries. It’s the quality of Arizona education that’s killing us, according to another Valley tech leader. “Our high schools are a mess,” says Steve Sanghi, CEO of Microchip in Chandler. “They are among the worst in country and that is a major problem that we need to address before the state can prosper.” Sanghi sees many hopeful workers come into Microchip looking for a job , but are unable to pass a remedial math test that the company gives to 20 AB | March-April 2012

visionary leadership, says Pearl Chang Esau, president and CEO of Expect More Arizona, a statewide movement dedicated to making Arizona education the best in the nation. “Our leaders need to start viewing education as an investment, not as an expense,” Esau says. Many of Arizona’s leaders are taking the challenge to heart and introducing programs and legislation aimed at promoting and strengthening STEM education in the state:

all prospective employees. If they cannot pass, they cannot get hired, Sanghi says. “STEM education — science, technology, engineering, math — is where we lack,” Sanghi points out. “That’s where the most competitive, high-paying jobs will be in the future. That’s where other countries are taking our jobs and taking our positions. That’s where we need to improve, but that’s a very tall order.” It seems like a Herculean task. Arizona ranks 44th in the country in the Quality Counts report, compiled each year by Education Week in conjunction with the Education Research Center. That ranking represents a slight drop from the state’s standing in last year’s report. “Today’s students have a lot of distractions,” Sanghi says. “We cannot compete with Hollywood stars or sports figures because they are bigger than life. It’s easy to get students to dribble a ball or go into music or arts. It’s crucial that we get them interested in science and technology before pop culture gets them. Once pop culture gets them, we can’t get them back.” The only way to change the way students view education is through

 Rep. Kimberly Yee, R-Phoenix, has introduced legislation to boost STEM education in poorly performing schools by calling for the State Board of Education to intervene when a school has earned a D or F for two consecutive years.  And Stanton, who campaigned on an education platform even though he was publicly criticized because school districts, not cities, have jurisdiction over education in Arizona, has created a Mayor’s Futures Forum on Education.

“The city of Phoenix is not as well-positioned as it should be to compete in the national economy,” Stanton says. “We need more of our kids graduating high school and studying in areas that will create the jobs of the future.” Ironically, the man who has been the biggest critic of the state’s poor education record may be the man to help give it a much-needed spark. Retired Intel CEO Barrett has been named chairman of the Arizona Ready Education Council. He will be heading “Arizona Ready,” which is dedicated to helping Arizona students prepare to succeed in college and in careers that will boost the state’s economy. To improve education,

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ARIZONA EDUCATION 74% of 4th graders are below proficient in reading 69% of 8th graders are below proficient in math 30% of high school students don’t graduate 50% of graduates don’t quali fy to enroll in Arizona’s public universities 30% of Arizona graduates require remediation upon ent ry into college Source: Expect More Arizona

The W. P. CAREY SCHOOL OF BUSINESS DEAN’S COUNCIL OF 100 announces

THE 29TH ANNUAL EXECUTIVE OF THE YEAR Dr. Irwin M. Jacobs Co-founder of Qualcomm Incorporated

Join us to honor him Thursday, April 19, 2012 Luncheon 11:30 a.m. - 1:30 p.m. The Fairmont Scottsdale Princess 7575 East Princess Drive, Scottsdale, Arizona 85255 Advanced registration required. Please visit: wpcarey.asu.edu/dc100 Dr. Irwin M. Jacobs served as chief executive officer for Qualcomm Incorporated from its founding in 1985 to 2005 and as chairman from founding until March 2009. Headquartered in San Diego, Qualcomm is the world leader in 3G and nextgeneration mobile technologies. For more than 25 years, Qualcomm ideas and inventions have driven the evolution of digital communications, linking people everywhere more closely to information, entertainment and each other.

22 AB | March-April 2012

Arizona Ready has established specific, measurable goals and accountability for everyone involved in educating our children. “There is a lot of room for improvement in the K-12 education system in Arizona,” Barrett says. “I believe it is the responsibility of society to give the next generation the tools to be successful.” Barrett insists that Arizona schools need to strive not just to be the best in the state, but they need to challenge themselves to be the best in the world so Arizona can compete in the global marketplace. “It is not appropriate to just compare one local school district, or state, with another,” Barrett says. “You have to compare the accomplishments of your students with the best in the world.” Glenn Hamer, president and CEO of the Arizona Chamber of Commerce and Industry, agrees with Barrett that raising the standards is imperative to improving education and creating a pipeline of future workers with the skills to succeed in tomorrow’s tech-heavy industries. To accomplish that, Arizona Ready is raising the standards and hopes to accomplish these goals by 2020:  Increase the percentage of third-graders meeting state reading standards to 94 percent. In 2010, 73 percent met the standard.  Raise

the high school graduation rate to 93 percent.

 Increase the percentage of eighth-graders performing at or above “basic” on the National Assessment of Education Programs (NAEP) to 85 percent. In 2010, the numbers were 67 percent in math and 68 percent in reading.

“Every kid has that dream of becoming a celebrity in Hollywood or becoming a sports star,” Sanghi says. “But the chances of the average high school student making it in Hollywood or in sports is 1 in 1,000 at best. But if we can get them interested in STEM and get them to dream about becoming a doctor or scientist or engineer, the chances of them achieving their dream is pretty high. Most will be able achieve that.”

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TECHNOLOGY

ENCODING AND PROMOTING LOCAL BUSINESSES GENERATE LEADS, EXPERIENCE IMMEDIATE RESULTS WITH EFFECTIVE QR CODE STRATEGIES BY KRISTINE CANNON

In just six months in 2010, from July through December, the use of QR codes (abbreviated from Quick Response Codes) increased twelvefold. And in 2011, ScanLife’s mobile barcode trend repor t documented that, worldwide, scans increased by 440 percent.

QR codes were created in 1994 in Japan to track vehicle parts. So why did they suddenly, almost in a virus-like effect, become as widespread so quickly?

The answer: smartphones. While it’s no secret businesses, including top brands such as Starbucks, Ford, Best Buy and Audi, are taking advantage of the QR code boom, there are a few businesses out there baffled over how to use them correctly and effectively. QR codes are a type of matrix barcode that encodes information, and its contents are able to be decoded at high speed using a QR code scanner app on smartphones. They have been found virtually everywhere — product packaging, business cards, magazines, restaurant menus, marketing collateral and more. But, the real question is, can all businesses benefit from using QR codes? According to both Jeff Gottschalk, 24 AB | March-April 2012

CEO of Gotty Code, and Rebecca Heft, senior creative director for Gate6, QR codes can work for nearly everyone, it just takes a bit of creativity, targeting the right audience and following up. Not only are the results immediate, but this is also a cost-efficient way to interact with customers and develop one’s brand. “Every business can benefit from QR codes if they have a compelling use for them and the right customers,” Heft says. Heft recommends businesses think about what they want to deliver to their customers and then determine if adding a QR code would enhance the experience. For example, Amber Cox, Phoenix Mercury president and COO, says the team used QR codes on placards given to fans in the arena, on signs located near the ticket office and in other in-arena advertisements. Scanning the QR codes offered fans an opportunity to win prizes. However,

1. Know your audience target market: Are they tech savvy? If not, offer instructions. 2. Give them a reason to scan: Entice them, and give them an incentive — a powerful call to action. 3. Placement; where will it go? Consider places where people have to wait. 4. Make it mobile friendly: Don’t send people to a website or video not formatted for mobile use. Be sure the page or link loads quickly. 5. The bigger the better: But, QR Codes must be high contrast, too. 6. Get creative: Create a memorable, fun experience, and get them excited. 7. Collect data to generate leads, and follow up with your customers.

she says, this was also an experience for the person to engage with the Mercury brand on another level. “We’ve been able to quickly accumulate sales leads for people that we know have engaged with the Mercury on some level prior to us talking to them,” Cox adds. “That is valuable in itself.” Shell Vacations Club, which offers vacation ownership in destinations nationwide as well as Canada and Mexico, used QR codes to gather data and leads with a giveaway. If you scanned the QR code, you earned a chance to win a one-night vacation at a Shells Vacation resort. “They captured 866 leads in 30 days,” Gottschalk says. “They experienced more than 1,300 visits to the campaign on their website.” Other popular uses for QR codes include offering coupons, product information, making purchases and linking to the business’ social media pages. However, for GreenbergTraurig, LLP, which takes a business-to-business (B2B) approach, QR codes were used as an electronic medium for paperless delivery of attorneys’ white papers to the business community with timely, relevant information. “QR codes have allowed GreenbergTraurig attorneys to become even more efficient with their presentation of resource materials and community education on legal aspects of timely topics within the business

marketplace,” says Matt Burrow, director of client relations and business development. For instance, two GreenbergTraurig lawyers put a QR code at the end of their powerpoint presentation during a seminar and asked the audience to scan or opt in for a report that covered everything they discussed. They garnered about 37 leads, improving their leads by about 1,000 percent. “QR codes offer real world interaction where companies are able to tell their story and capture data in an environment where they normally wouldn’t,” Gottschalk says. “Businesses need to understand what

data will give the most return in investment and help make your marketing initiative as efficient as possible moving forward.” More importantly, Gottschalk says the key is following up and using the data collected through the QR code campaign, data such as names, emails and phone numbers. “The fortune is in the follow-up,” he says. So when is the right time to use a QR code? According to Heft, perfect opportunities to scan QR codes are during those with built-in waiting times, where potential customers or clients have to wait. “Give a virtual-world bonus for your real-world location,” Heft says. “Think about places where people have to wait, such as airport. Create a fun and interactive way for them to get to know your brand by using a QR code as a catalyst.” Cox agrees that QR codes are an innovative way for companies to interact with their customers, crucial to the development of a brand. And with more than 450 million smartphones sold in 2011 and a total of more than 600 million sold by 2015, now is the time for businesses to consider their mobile presence. “With mobile Internet set to outpace desktop Internet usage towards the end of 2013,” Heft says, “it is becoming more and more important that businesses think about way to promote themselves on the mobile Web.” AB | March-April 2012 25

TECHNOLOGY COLUMN

ARIZONA

Annual Economic Outlook Luncheon Tuesday, May 15, 2012

MUST COLLABORATE FOR

STRENGTH AEROSPACE AND DEFENSE INDUSTRY IS CRITICAL TO EXPANDING ECONOMY

11:30 a.m. – 1:30 p.m. The Westin Kierland Resort & Spa 6902 East Greenway Parkway Scottsdale, AZ 85254

Featuring: Lee McPheters Director

JPMorgan Chase Economic Outlook Center

Dennis Hoffman Director

L. William Seidman Institute

Robert E. Mittelstaedt, Jr. Dean

W. P. Carey School of Business

Michael Orr Director

Center for Real Estate Theory and Practice

26 AB | March-April 2012

hen I’m asked to name one sector of Arizona’s technology community that is critical to expanding the strength of the economic recovery, I always sum it up in two letters: A&D — aerospace and defense. It’s a cornerstone industry for Arizona, as our state has seen groundbreaking innovation in this arena for decades. Boeing, General Dynamics, Honeywell, Raytheon, Lockheed Martin, Northup Grumman and By Steven G. Zylstra Orbital Sciences are just a handful of the state’s major industry players contributing to Arizona’s impressive resume. An Arizona economic impact study conducted in 2010 reported that compensation per employee in the Arizona A&D industry is approximately $109,000. This is 2.3 times the statewide average for all employed individuals. The study also reported when accounting for multiplier effects, the Arizona A&D industry in 2009 can account for a total of 93,800 jobs, labor income of $6.9 billion, and gross state product of $8.8 billion. But keeping Arizona’s A&D industry healthy and at pace with the ever-changing knowledge-based economy requires competitive business policies and a coordinated effort among state and federal leaders. Recognizing the critical importance of this imperative, there has been a resurgent statewide support for A&D over the last few years. A big step was taken when Gov. Jan Brewer created the Arizona A&D Commission. Its active members develop industry goals, offer technical support, recommend legislation and provide overall direction. Another milestone occurred when the Arizona Commerce Authority formed and designated A&D as one of its foundational pillars. Through the efforts of these two organizations, a request for proposal was issued for the first ever

An Arizona economic impact study conducted in 2010 reported that compensation per employee in the Arizona A&D industry is approximately $109,000. This is 2.3 times the statewide average for all employed individuals. Aerospace, Aviation & Defense Requirements Conference in Arizona. Hosted by the Arizona Technology Council in late January, this successful historic event offered a major opportunity for the A&D community to connect with potential new partners. Attendees also heard a multitude of informative speakers, including a gripping keynote address delivered by Gen. Philip M. Breedlove, the Vice Chief of Staff of the U.S. Air Force. A new chapter in the state’s expanding role in A&D research also recently began when the Arizona A&D Research Collaboratory was formed. The organization brings leaders from Arizona’s A&D industries

together with researchers from the University of Arizona, Arizona State University and Embry-Riddle Aeronautical University to work together to gain insight into future technological needs for A&D. Although these initiatives and programs indicate that there’s a resurgence of attention on A&D in Arizona, there are several key elements upon which the industry leaders within the state must still focus. The industry can’t do it alone. We need a unified congressional delegation employing strategies focused on promoting the desirable, high-wage jobs that A&D bring to their constituents. We also need states leaders to take

Fortitude-HalfPg_Layout 1 12/13/11 7:40 AM Page 1

the lead in advocating for federal A&D projects that are critical to the existence of the state’s industrial base. These efforts not only reap benefits to the large manufacturers but they are hugely significant to building a robust small business supplier base in the state. Indeed there are great needs still to be met for achieving newly conceived and exciting goals for manned space flight, homeland security and connecting the world with everevolving modern communications technologies. With the proper support, Arizona’s A&D industry can be critical to meeting those needs. Steven G. Zylstra is president and chief executive officer of the Arizona Technology Council.

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BANKING

THE PAY OF THE

FUTURE THEY’RE NOT HERE YET, BUT EXPECT MOBILE PAYMENTS TO CHANGE THE WAY WE PAY BY MICHELLE LAUER

f your wallet feels thinner in the upcoming months, blame your cell phone, not the down economy. Mobile payments, also called mobile money and mobile wallet, are the future of commerce. If they haven’t already, mobile payments will soon revolutionize the way you receive, spend and monitor your money — no plastic required. Instead of swiping a conventional debit or credit card when you’re at the grocery store or out to dinner, mobile payments digitize the process. Simply open your smartphone’s finance application and tap your cellphone on the checkout counter’s PayPass terminal. Voilà, the transaction is complete. Your cell phone, operating a technology called Near Field Communication, uses a semiconductor chip housed in your smartphone to transfer the payment from a pre-paid or credit card account with the application. Though not many existing smartphones possess NFC technology, few released in 2012 won’t have it. LG, Panasonic, Microsoft, and Toshiba say they plan to incorporate the technology in their phones soon. Motorola, Samsung, Nokia, BlackBerry and Android released smartphone models with NFC chips in 2011, but most don’t yet have compatible applications on which to perform mobile payments. Google Wallet, the first major NFC-enabled mobile payment application in America, is only operational on Sprint’s Nexus S 4G (also created by Google), using Citi Mastercard. Naturally, Google plans to support more payment and phone types in the future. Tailing by a hair, Verizon, T-Mobile, and AT&T plan to launch ISIS — a similar mobile payment system — later this year. Alas, though the future feels so close, your reimbursing cell might still take a few years, according to a study released by Gartner in July. Gartner estimates that 50 percent of smart phones will be NFC-enabled by 2015. “We believe mass market adoption of NFC payments is 28 AB | March-April 2012

at least four years away,” says Sandy Shen, research director at Gartner. “The biggest hurdle is the need to change user behavior by convincing consumers to pay with mobile phones instead of cash and cards.” So, though financial institutions and software providers race to offer NFC, most customers are too accustomed to contemporary payment forms, Gartner speculates. A main motive for consumer hesitation is financial security. David Peterson, founder of electronic payment software provider Goldleaf, says that fortified firewalls and other electronic gatekeepers make mobile payments quite trustworthy. “NFC works only for a very small distance, say a few inches,” Peterson says. “By narrowing the field in which NFC works, it enables individual transactions with more accuracy and privacy. “And, if I lose my phone, I can go to my computer and kill it, remotely,” he says. “I don’t care where it is or who’s got it – I can wipe out anything.” Despite protective measures to stop fraud from occurring, what if the inevitable happens? Should a customer dispute a mobile transaction, unfortunately, there are only limited regulations regarding liability … for now. Depending on which application is used and who the provider is, customers have different levels of protection. “People need to be smart, because there’s not been a new prudent body of law saying banks or apps have to

offer specific protection,” Peterson says. “If a customer has issues with stuff going on with a bank’s mobile application, then there are not any separate regulations that covers them than if they were online, or frankly, in the bank’s lobby … But any time a purchase is made bypassing the bank with a service provider, consumers and businesses should assume that there is not much protection of liability.” For banks, customer liability isn’t the biggest problem. It’s staying modern. Companies who have successfully created NFC mobile money applications, like Google Wallet, will determine banks’ and financial software companies’ relevance in the increasingly pertinent world of smartphones. Eric Haler, retailer market manager at Bank of Arizona, says that after Bank of Arizona developed its iPhone, Android and iPad mobile banking applications last year, they quickly became indispensable. “It’s definitely been good for business, and is certainly something clients like to have,” Haler says. “Now, for customers, it’s an expectation instead of a luxury.” However, like most mobile money applications, Bank of Arizona’s does not yet use NFC technology, and customers’ smartphones cannot be used in lieu of a credit card. “I haven’t heard of anyone leaving their bank over that or even really needing that feature, but obviously a lot of people are using it and it’s growing so it’ll be important to see that we keep up,” Haler says. Keeping up, however, is an enormous undertaking. In today’s world of fleeting modernity and ever-evolving technological horizons, it can be hard to know in which direction to shoot. Some companies, skeptical of NFC’s practicality, are skipping NFC entirely. Instead of following the latest trend, their finances operate with cloud computing. Scottsdale-based Apriva LLC, a mobile payment processing and security service provider founded in 1987, says it looks ahead of NFC for the future of mobile commerce. “Many people believe it’s going to grow rapidly over the next 50 years and become an important page in technology’s history. But today, it’s a just fraction of the market,” says Paul Coppinger, Apriva’s president. ”Yes, our applications work with NFC, but the deeper end is they don’t have to use NFC. We’re independent of that fact, because our wallet isn’t built into the point of sale or phone, it’s in the cloud.” Cloud computing, a wireless system of sharing via servers and the internet, doesn’t require additional hardware. “With NFC, if you want advanced payment capabilities, you have to get a special phone with NFC in it and merchants need to use it, too,” Coppinger says. “When you take all those special things and net them together... it’s impractical.” Whether NFC is fleeting or conducts your finances forever, mobile, contactless payments are imminent.

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AB | March-April 2012 29

REAL ESTATE

TOGETHER AGAIN AGING POPULATION, TOUGH ECONOMY DRIVE INCREASE IN MULTIGENERATIONAL LIVING BY MICHAEL GOSSIE

on their own. While the increase in the number of multigenerational homes has presented financial challenges for some of those that find themselves with multiple generations living under one roof, it has presented financial opportunities for contractors who are adding additions or remodeling existing homes, and for realtors and home builders who An aging population — the Alliance for Aging Research see a new market opening. says 10,000 baby boomers in the U.S. turn 65 every day “The demographics are changing, the economics are — and a still-struggling economy have helped the changing” says Alan Jones, Lennar’s Arizona division extended family make a huge comeback. It’s also created president. “More Americans are doubling up and it’s a a new label: the “sandwich generation,” which describes trend that needs to be addressed.” more than 16 million Americans who care for children Lennar addressed the trend by introducing its NextGen and their parents in their home. home, which the company markets as a “home within A Pew Research Center’s study shows that 16 percent of a home.” households have two adult generations living under one “Lennar is the first home builder in the nation to address roof, a 33 percent increase from a decade ago. From 2009 this demographic shift in our country,” says Jon Jaffe, to 2010 alone, there was an increase of more than 500,000 Lennar’s chief operating officer. “Having multiple multigenerational residences. generations living under one roof is deeply rooted and “With pensions failing and retirees experiencing shortfalls desired by several cultural backgrounds in the United in savings, it’s going to become even more popular,” says States. Plus, the aging of America is creating a need to care John L. Graham, co-author of “Together Again: A Creative for parents, and for most people the most economical way Guide to Successful Multigenerational Living.” to do that is at home. This home within a home design But believe it or not, aging parents are not the age offers privacy for everyone.” group most responsible for the trend. That distinction Lennar’s NextGen home has a specific floorplan belongs to young adults — especially those ages 25 to 34. incorporated into the main house that includes a separate In 1980, just 11 percent of adults in this age group lived in first-floor living space with its own entrance, living area, a multi-generational household. By 2008, 20 percent did, kitchenette, attached garage, patio and barbecue area. and the economy appears to have played a significant There is a door that accesses the main living area. role. A Pew survey found that among 22- to 29-year-olds, “Everyone living in the house can then share space as they one in eight say that, because of the recession, they have see as appropriate,” Jones says. “We are actually building a boomeranged back to live with their parents after being home for the way that people are already living.”

There is a good chance that when grandma or grandpa came for holiday dinner, they didn’t have far to travel: likely from the next room.

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2012 Groundbreaking ceremony for the new, larger John C. Lincoln North Mountain Hospital on May 14, 1963. (In 1954, the Desert Mission Convalescent Hospitalâ&#x20AC;&#x2122;s name changed to John C. Lincoln Hospital). From left to right are Arizona Gov. Paul Fannin, John C. Lincoln II, Board Chairman Ray Cowden, Helen C. Lincoln, architect Ed Varney and contractor Robert McKee.

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32 AB | March-April 2012

2012

CATEGORY | COMMUNITY OUTREACH

WINNER | RUTH RIMMER, PHD

Maricopa Integrated Health System

Ruth Rimmer, director of psychosocial and prevention research for the Arizona Burn Center at Maricopa Medical Center, has developed evidencebased prevention programs designed to improve delivery of scald, burn prevention, and ﬁre safety education to children and families in Arizona. She has made a major contribution to the literature available regarding psychosocial problems that are related

to burn injuries. She has written five fire prevention books and provided more than 80,000 books and fire safety flash cards in both English and Spanish to children and their families, reaching from Flagstaff to Nogales. When Rimmer’s research revealed that 65 percent of the children admitted to the burn center were Hispanic, she conducted early morning, evening and weekend focus groups in Hispanic neighborhoods to gain a better understanding of the problem. She then incorporated her findings into prevention strategies. Rimmer also volunteered to develop a comprehensive classroom burn prevention and fire safety course that meets Arizona standards. The

curriculum — a 70-page program that Rimmer distributes to teachers on a CD during training — allows teachers to instruct students about life-saving injury prevention, while still meeting their classroom goals.

FINALIST

BLUE CROSS BLUE SHIELD OF ARIZONA

ARIZONA INSTITUTE FOR BREAST HEALTH (AIBH)

Every year, BCBSAZ supports many charities and organizations through contributions — BCBSAZ contributed more than $1 million to the Valley of the Sun United Way in 2011 — talents and resources of the company’s employees. Corporate giving is focused in the areas of arts and cultural programs; economic development and civic initiatives; youth and education; and health, wellness and human services initiatives. The Green Schoolhouse Series is a perfect example of how BCBSAZ gives back. As a sponsor of the green gardens and wellness classrooms, BCBSAZ hopes to positively impact students by replicating this program at more and more schools throughout Arizona.

“What’s your insurance?” Not the ﬁrst words you want to hear when you have been diagnosed with breast cancer. And AIBH, the only organization of its kind in the nation, is doing something about it. AIBH has a 20-member volunteer team of physicians and medical professionals whose specialties include breast radiology, breast surgery, medical oncology, radiation oncology, reconstructive surgery and breast pathology. This team evaluates the best medical and surgical options for the preservation of a woman’s life, body and emotional well-being, and continued quality of her life. And they offer a second opinion — free of charge.

AB | March-April 2012 33

2012

CATEGORY | DENTIST

WINNER | TONY S. HASHEMIAN, DDS A.T. Still University Arizona School of Dentistry & Oral Health

Hashemian is currently the assistant dean for Global Oral Health and was the chair of admission committee at A.T. Still University, Arizona School of Dentistry & Oral Health for three years. In addition to being a practicing dentist, Hashemian has always been involved in improving the quality of dental care and helping make dental care affordable for everyone. In his efforts to help make dental care

available to everyone, Hashemian founded Appleton Dental Plan, an Arizona discount dental plan, in 2003. In 2004, he also established the ﬁrst scholarship given to the Arizona School of Dentistry & Oral Health students. The Dr. Tony Hashemian Award of Excellence is given to the ASDOH students who obtain the highest score on part one and also on part two of the national examination. “It is my hope and intention in establishing and providing the awards to build enthusiasm and encourage ASDOH students to excel on the dental board examinations,” Hashemian has said. Hashemian received a philanthropy award from A.T. Still University in 2007

in recognition of his tireless efforts on behalf of the university and the community.

FINALIST

DR. MICHAEL THOMPSON

DR. STEPHEN HARKINS

Kierland Dental

Thompson has practiced dentistry for 30 years — 25 of those years at his own cosmetic and family dentistry practice in the North Phoenix and Scottsdale area — and has become one of the most respected dentists in Arizona. He is the only dentist in Arizona history to have been honored with two Dental Hall of Fame Lifetime Achievement Awards, which he earned in 2008 and 2010. Community service has always been a big part of his career. He is a volunteer with Lincoln Children’s Dental Clinic, CASS dental clinic for the Homeless, Christina’s Smile and Give Kids-ASmile programs.

34 AB | March-April 2012

Students at ATSU

Stephen J. Harkins DDS & Associates

Harkins has been a pioneer in the ﬁeld of chronic pain management related to jaw dysfunction (TMJ), chronic facial pain, headache/migraine management, bruxism management (tooth grinding, jaw clenching), and nerve pain in the jaw/head/neck unrelated to infection or dental pain. Harkins had the ﬁrst limited orofacial pain practice in Arizona, which he started in 1980 in Tucson. Harkins has been very active in the treatment of insomznia, snoring, obstructive sleep apnea, and pain modulated sleep disturbance. Harkins is also involved with treating indigent patients and improving the lives of those who cannot afford conventional pain management.

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2012

CATEGORY | INSTITUTION OR EDUCATIONAL PROGRAM

WINNER | ARIZONA INSTITUTE FOR BREAST HEALTH

AIBH was formed in 1998 by local breast cancer experts Drs. Coral Quiet and Belinda Barclay-White. Their focus was to offer women who have been diagnosed with breast cancer a second opinion, completely free of charge. There is no other non-proﬁt organization in the country doing

FINALIST

UNITED CEREBRAL PALSY OF CENTRAL ARIZONA

PHOENIX CHILDREN’S HOSPITAL

Since 1952, UCP has served and educated individuals and families faced with various disabilities, including cerebral palsy, Down’s syndrome and autism. Based in Arizona, UCP team members make efforts to directly reach out — despite a family’s location — with the purpose of addressing each person’s needs. UCP offers an innovative early learning center intended to blend children with and without disabilities in order for them to teach and learn from each other in an educational setting. In 2011, UCP united with the Ballet Academy of Arizona to produce a unique ballet performance predominantly cast with children with disabilities.

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this. AIBH has created an unparalleled synergy between medical professionals, patients and their families to provide information, education, resources, hope and peace of mind. Being diagnosed with breast cancer is overwhelming, and the realization is difficult to comprehend. But knowledge is power. AIBH seeks to inform and educate so that patients are empowered in their battle against breast cancer. To date, AIBH has worked with thousands of women and their families — and not only to provide second opinions. In fact, they also provide free support, resources, fitness and nutrition advice and more. More specifically, when Dr. Quiet came to Arizona, 80 percent of women with breast cancer were treated with mastectomy. Now that women have the knowledge to know their options, that number is only 40 percent. Breast conservation has skyrocketed since the organization began educating the community and women diagnosed about all of their options.

Injury Prevention Center’s Educational mobile app

In 2010, 71 percent of child deaths caused by car crashes involved a child that was improperly or not restrained. Phoenix Children’s Hospital generated another innovative step to merge the importance of healthcare with the convenience of technology. The “Car Seat Helper” application for mobile phones provides recipients with assistance in selecting the safest car seat for a child. The app was launched in October 2011 to improve child passenger safety and was named “app of the month” by ANSCA Mobile. With recommendations from the American Academy of Pediatrics, “Car Seat Helper” can help reduce the number of child deaths and injuries in Arizona.

2012

CATEGORY | VOLUNTEER

WINNER | JEAN REYNOLDS

Cancer Treatment Centers of America H.O.P.E. Team Pet Therapy

Wet nose. Hairy body. Drooling. Panting. Not exactly words you would typically use to describe an ideal hospital volunteer. But when Nelli, a 6-year-old Australian Shepherd, wakes up in the morning, she knows she has important work to do as part of CTCA’s pet therapy program. Reynolds created the program in 2008 and now has eight teams — all certiﬁed through the Delta Society for animal assisted therapy —

volunteering at the hospital. Reynolds developed the program out of her sincere desire to give back to the community with the help of her therapy dog, Nelli. She relentlessly labored to expand the program, has spent countless hours recruiting and training other pet therapy teams, all while managing the nonproﬁt organization and continuing hospital visits with Nelli. According to CTCA volunteer coordinator Jennifer Kehren, the H.O.P.E. Team Pet Therapy program has a profound impact on cancer patients and their loved ones. As she explains it, their faces light up when the dogs come to visit. A patient can be having a bad day, but suddenly they

FINALIST

RONALD J. SELL, M.D.

PHYLLIS GORMLEY

Hope Community Health Center

Sell has been the medical director for HCHC since April 1, 2011. He is responsible for overseeing the medical care for approximately 1,000 patients seen at a community medical clinic that serves uninsured patients. Sell personally sees about 30 patients each week, while directing the activities of approximately 20 other volunteers, including two other volunteer physicians. Sell has worked tirelessly as a volunteer in the community, providing medical care for indigent, undocumented and unemployed people who could not otherwise afford even basic healthcare. He has recruited other physicians and ancillary service providers to provide free or low-cost medical services.

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are laughing and smiling when their furry friends come to play.

La Paz Regional Hospital

Gormley, 92, has held many positions with the hospital’s auxiliary — president, fund raising and development, scholarships and more. She has worked in the gift shop and helped in administration. In 2005, at the age of 85, Gormley headlined the hospital’s “Hey, Seniors — Get Pumped” newsletter about physical fitness and aging. Gormey was — and still is — a model of physical fitness. She continued to waterski until age 87, using a wetsuit so she could continue into the winter months. She credits walking and sports — along with her volunteer activities — with keeping her mentally and physically fit.

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2012

CATEGORY | HOSPITAL EXECUTIVE

WINNER | RHONDA ANDERSON Cardon Children’s Medical Center

As CEO of Banner Health’s Cardon Children’s Medical Center, Anderson is the epitome of a “hands-on” CEO. She makes it a priority every day to visit patients and their families to ensure that their stay at Cardon is as positive an experience as it can be. Anderson was instrumental in the planning, development and construction of the $350 million facility that opened in 2009 on the

Banner Desert Regional Medical Center campus in Mesa. Before the facility was built, there was not enough adequate pediatric care in the East Valley for the number of children needing attention. Families had to travel to Phoenix or out of state to get the best care possible. Under Anderson’s leadership, Cardon was built “Through the Eyes of a Child,” which is the medical center’s foundational covenant that ensures the specific needs of the children are at the center of every decision, action and discussion that takes place within the hospital’s walls. Anderson, who is a registered nurse, has been instrumental in recruiting, attracting and convincing some of the nation’s

FINALIST

SUSAN ZOOK

CHUCK RIBBE

Cancer Treatment Centers of America

With her extensive background in oncology, CTCA selected Zook to serve on the eight-person Senior Management Team during the development and construction of the Arizona hospital. Overseeing construction of the facility from a clinical perspective, Zook developed a plan to procure a comprehensive array of the most advanced diagnostic tools and radiation oncology treatments previously unavailable to oncology patients in Arizona. Under Zook’s guidance, CTCA was the ﬁrst hospital in Arizona to purchase Varian’s Trilogy technology; she led the charge for the hospital’s procurement of Calypso; and spearheaded the hospital’s development of the only BSD 5000 Superﬁcial Hyperthermia program in Arizona.

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top pediatric specialists to relocate and join the staff at Cardon.

Cancer Treatment Centers of America

A dramatic example of Ribbe’s leadership in maximizing efficiencies is CTCA’s Lean Six Sigma program, which he oversees in his role as CFO. Under his leadership, the program eliminated more than 9,800 hours of patient wait time in 2011 alone. An additional 12,000 hours of non-value added employee time were also eliminated. To date, more than 65 percent of the hospital’s employees have been A3 certified, completing a variety of projects that have greatly improved efficiencies across every department of the hospital. Ribbe is ever vigilant about encouraging employees to uncover tremendous opportunities to increase time savings and decrease cost.

AB | March-April 2012 41

2012

CATEGORY | INSURANCE PROVIDER

WINNER | BLUE CROSS BLUE SHIELD OF ARIZONA

Blue Cross Blue Shield of Arizona (BCBSAZ) is an independent licensee of the Blue Cross and Blue Shield Association, which consists of 39 independent Blue Cross and Blue Shield Plans, covering nearly one-third of all Americans. The not-for-proﬁt company provides health

FINALIST

BRET MORRIS

HELENE GINGISS

Health Net of Arizona, Inc.

Morris is focused on providing healthcare solutions to the people of Arizona — offering products that consumers can afford. The company has grown by 45 percent in his first year as president. Health Net ExcelCare — the state’s first tailored HMO product that provides an affordable health care option for employers and employees — was launched during Morris’ first year. Morris also champions charities. Health Net of Arizona, Inc. donated $10,000 to the Tucson Tragedy Fund and Health Net of Arizona associates support numerous non-profit organizations with their time, talent and financial giving.

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insurance products, services or networks to more than one million individuals in Arizona. BCBSAZ is continuously looking for ways to the improve quality of life for all Arizonans, while controlling rising healthcare costs. The company focuses on providing the best value in health insurance by automating processes, streamlining business operations and implementing continuous operational improvement activities. In partnership with physicians, BCBSAZ also helps customers manage complex conditions and provides ongoing education that enables them to maintain a healthy lifestyle. BCBSAZ contributed more than $1 million in the Valley of the Sun United Way’s 2010/2011 campaign. BCBSAZ’s cornerstone community program is Walk On!, which is the ﬁrst step in helping to reduce the incidence of obesity among children in the state of Arizona. Walk On! is a grassroots program that challenges ﬁfth-graders to be physically active every day during a given period of time. Walk On! also has become a model program for Blue plans nationwide.

Solutions 4 Seniors

Gingiss, president of Solutions 4 Seniors, has helped thousands of seniors locate the appropriate insurance and has lifted the bar on being a medical insurance advisor. Gingiss has developed a consulting approach to Medicare education and has helped SCAN Health Plan become the fastest-growing HMO in Arizona. In her ﬁve years as a medical advisor, Gingiss has proven that she is committed to helping seniors secure the most cost-effective medical insurance possible with integrity, impeccable customer service, and professionalism.

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2012

CATEGORY | MANAGER

WINNER | BRIAN SHELLEY Banner Del E. Webb

As respiratory manager, Shelley is responsible for a staff of 44 and the day-to-day operations of the cardiopulmonary department. Shelley developed and wrote a computer program that tells the staff how many therapists will be needed and how many treatments each therapist will provide. Shelley was also responsible for bringing the ﬁrst neonatal mechanical ventilator into Del E. Webb’s nursery.

The device has been used three times and has allowed the baby to stay with the mother in the Neonatal Intensive Care Unit (NICU) without having to be transported out. Shelley also created a peripherally inserted central catheter (PICC or PIC line) and central line insertion team. This team is responsible for all invasive lines inserted from IVs to central lines. The team maintains all lines, documents and discharges all lines. Sepsis and central line initiatives are graded among Banner facilities, and Shelley’s team has been recognized as Best in Banner. Most impressively, in a time when most hospitals are cutting back, Shelley created 17 new jobs in his department

FINALIST

MARK KHAROUFEH

KAREN RICHARDS

Cancer Treatment Centers of America

As director of inpatient services, Kharoufeh is a nursing professional who puts the patient at the center of every decision. In his leadership role at CTCA, Kharoufeh has effectively overseen many strategic initiatives to streamline the delivery of care while maintaining the highest safety and customer service standards. During his tenure, the staff has tripled in size in all three of his units. Kharoufeh responded by analyzing the needs of both his staff and his patients, resulting in the development of a house supervisor role, a cross-training program, nurse education program and an in-depth orientation process that includes an unprecedented six months of preceptorship.

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while exceeding budget goals and productivity expectations. He also raised more than $83,000 for the hospital’s Better Together campaign.

SCAN Health Plan Arizona

Richards manages SCAN Health Plan Arizona’s Senior Connections Resource Center in Phoenix, as well as its community outreach programs, many of which she helped develop to target seniors, caregivers and anyone else who interacts with seniors. She manages to accomplish much with just three staff members. Richards maintains an ongoing schedule of classes, workshops and presentations throughout the community, most of which are free. She helped launch SCAN Health Plan Arizona’s “Classroom in the Community” initiative, which delivers more than a dozen free, hour-long workshops at locations throughout the county.

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2012

CATEGORY | MEDICAL CENTER OR HOSPITAL

WINNER | BANNER THUNDERBIRD MEDICAL CENTER

When 2-year-old Caleb Teodorescu was found unconscious at the bottom of a pool, there were fears he would die or suffer permanent brain damage. Thanks to doctors at Banner Thunderbird’s Pediatric Emergency Department, Caleb is alive and showing no signs of disability. Without

FINALIST

CANCER TREATMENT CENTERS OF AMERICA

CHANDLER REGIONAL MEDICAL CENTER

Cancer Treatment Centers of America (CTCA) embraces the concept of developing individual treatment plans for each patient. The Patient Empowerment Medicine model works to boosts patients’ immune systems, reduce pain and improve quality of life through new drug therapies. CTCA initially began more than 30 years ago but opened in Goodyear in 2008 and has since doubled its patient volume. CTCA not only focuses on patient services, but assists in community projects and nonproﬁt organizations as well. The medical center also sponsors the Greater Phoenix Chamber of Commerce Athena Awards that honor women who strive toward the highest levels of professional accomplishments.

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Thunderbird, Caleb would have lost valuable minutes being transported to a central Phoenix hospital. Nonproﬁt Banner Thunderbird’s $290 million expansion project, completed in 2011, represents one of the largest hospital expansion projects ever completed in Arizona. The project has directly led to the creation of several hundred jobs at the expanded facility. More importantly, West Valley residents now have access to a level of care never before available in the region, particularly heart care, medical imaging services, surgical care and pediatric care. The hospital now provides services and has equipment previously only available at hospitals in other parts of the Valley, such as critical care for children who have experienced a near drowning. Having a West Valley hospital of this caliber makes the area more attractive to retirees, families with children and potential employers, contributing to a more robust economy. Today, Banner Thunderbird is the largest private employer in Glendale and one of largest in the West Valley.

For more than 50 years, Chandler Regional Medical Center (CRMC) has served as the largest hospital provider in the East Valley area. CRMC was also the area’s first hospital with advanced cardiovascular services with the opening of the Heart and Vascular Center and first in the West to install a broadband MRI. They were voted “Best Place to Work” among Phoenix metro employers and tiered No. 1 for medium-sized hospitals by Ranking Arizona. CRMC annually co-hosts the Spina Bifida Bike Rally providing free bikes to children with the disease and a Back to School Immunization clinic administering free shots to minors in Chandler.

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EOE AB | March-April 2012 47

2012

Lifetime Achievement Award

WINNER | DAVID LINCOLN AND THE LINCOLN FAMILY

David Lincoln and his wife Joan

David Lincoln and the Lincoln family are more than the namesake of the John C. Lincoln Health Network, with its two hospitals, multiple physician practices and community services programs, which include a children’s dental clinic, a food bank and a community health clinic. The Lincoln family has nurtured an organization that grew out of a church mission to help Sunnyslope’s neediest residents in the 1930s into today’s locally owned, not-for-proﬁt healthcare network. For more than 45 years, David Lincoln has worked diligently to preserve and perpetuate the community healthcare philanthropic legacy of his parents, John C. and Helen Lincoln, and to create his own legacy that is being passed on to his adult children and grandchildren.

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David Lincoln has been on the John C. Lincoln Health Foundation Board for 33 years and recently became an emeritus board member of the John C. Lincoln Health Network board, marking 45 years of service there. Now in his 80s, he continues to take his day-to-day board responsibilities seriously, reading every document and offering sound advice and wisdom on the future of the Network. He walked with the John C. Lincoln team in the October Susan G. Komen Race for the Cure, and he and other family members attend fundraising events and other hospital events as well. The Lincoln family’s unparalleled ﬁnancial commitment to healthcare in the Valley continued in 2011 when they donated $4 million to renovate

the lobby of John C. Lincoln North Mountain Hospital, which was built in the 1950s. Employees of the John C. Lincoln Health Network take pride in a family that continues to take interest and care in their achievements and in the health of the community. More importantly, David Lincoln and his family continue to set the tone for the Network’s ethical practice. At a time when hospitals face intense ﬁnancial pressures in caring for patients, there was no question about whether the Network would continue to respond to the broader needs of the community through its food bank and other community services.

Congratulations to David Lincoln and the Lincoln family from the John C. Lincoln Health Network.

Your familyâ&#x20AC;&#x2122;s commitment to Phoenix for more than 80 years has created a healthier community for us all.

David Lincoln

JCL.com

A nationally and internationally recognized center of excellence providing comprehensive and individualized care for patients and families who suffer from burn injuryâ&#x20AC;Ś.

The Arizona Burn Center at Maricopa Medical Center

Congratulates our Health Care Leadership Finalists

Marc Matthews, MD, FACS

Medical Director, Arizona Burn Center, Lt. Col., 161st Medical Group, Arizona Air National Guard

Ruth Rimmer, PhD, CLCP Psycho/Social & Prevention Research Director Arizona Burn Center

AB | March-April 2012 49

2012

CATEGORY | NURSING ADVOCATE

WINNER | DR. ANNE MCNAMARA Grand Canyon University

McNamara is dean and professor in the College of Nursing at Grand Canyon University. She is the department head for 57 faculty and staff members and is responsible for oversight of six Arizona sites, as well as GCU’s nursing program in New Mexico. There are more than 700 traditional pre-licensure BSN students, 2,700 RN-BSN students, and 1,330 MSN students currently enrolled in GCU’s nursing programs.

Under McNamara’s leadership, GCU’s College of Nursing graduates have been actively recruited by Arizona’s leading healthcare providers. Hospitals and physicians’ ofﬁces value the direct and immediate applicability of GCU’s College of Nursing’s core curriculum. McNamara encourages students to examine what they’ve learned, determine its relevance, and see how the knowledge can be incorporated into their role as a nurse. As a result of her efforts, GCU recently opened a state-of-the-art simulation lab that provides students with hands-on experience, which is highly valued by employers and has proven to decrease the occurrence of medical errors.

FINALIST

VICKI DOCTOR

BETH RUMACK

Cancer Treatment Centers of America

Beginning a career in oncology 15 years ago, Doctor now serves as the Survivorship Support Care Manager for the Cancer Treatment Centers of America. Her responsibilities include informing patients of potential treatments and creating wellness plans that are tailored to patients’ speciﬁc needs. Doctor’s experience and dedication to oncology led to her selection as the CTCA’s ﬁrst clinic manager, and in 2011 she became the care manager. Doctor also participates in several cancer awareness groups and events, such as American Cancer Society Relay for Life, Gateway for Cancer Research, and the Susan G. Komen Race for the Cure.

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Outside of her role as an educator, McNamara and her students, faculty and staff contribute hundreds of volunteer hours to the community each year through GCU’s Canyon Cares Initiative.

St. Joseph’s and Phoenix Children’s Hospital

Rumack works as CHIEF (Congenital Heart Infant Evaluation and Follow-up) program administrator as a pediatric cardiologist nurse practitioner. She contributes to a 24-hour help hotline, at times being the only nurse available. While devoting long hours to St. Joseph’s Hospital and Phoenix Children’s Hospital, Rumack developed a combined assistance program for children with congenital heart defects (CHD). This idea will bring together CHD networks to aid families of children with heart defects. In addition to daily labors at the hospital, Rumack spends her time working with several non-proﬁt organizations designed to research, raise funds for research, and assist children with CHDs.

2012

CATEGORY | PHYSICIAN

WINNER | DR. STEPHEN POPHAL Phoenix Children’s Hospital

Pophal is a pediatric cardiologist who specializes in the care of children with complex congenital heart defects. His medical vision has built programs that provide a continuum of care through advanced comprehensive heart programs that are dedicated to meeting the individual needs of children and their families. In addition, Pophal’s leadership as division chief of pediatric cardiology for Phoenix Children’s

Hospital’s Heart Center inspires and guides his team of 30 to go above and beyond to provide comprehensive family-centered cardiac care. Pophal directly oversaw the medical care of the Valley’s ﬁrst infant heart transplant, a patient he continues to care for today. He has been instrumental in developing and implementing the only neonatal/pediatric heart failure/ transplantation treatment program in Arizona. Approximately 10-15 Arizona children require heart transplants each year. Before Pophal helped create the local program, families had to relocate to obtain life-saving medical services. The transplantation program allows these families to remain in Arizona with their existing support network while

FINALIST

DR. ALAN PITT

DR. GINO TUTERA

Southwest Neuroimaging

A neuroradiologist for 11 years, Pitt is committed in his search for ways to enable the continuum of care with sustainable business models. Pitt’s duties include imaging interpretation and serving as co-director of the Interventional Spine Service. He is currently involved in building S2dents and participates in other non-proﬁts such as Phoenix Country Day School and Homeward Bound. Dr. Pitt’s credentials and service earned him teacher of the year in Neuroradiology in 2008, as well as the GreenLight Award for Innovation that researches a solution involving social networking for patient satisfaction and follow-up.

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experiencing an emotional and stressful situation. This effort has improved local access to care, saved lives, kept families together, helped control healthcare costs, and helped keep Arizona healthcare dollars in the state.

SottoPelle, Inc.

Tutera is an OB/GYN who specialized in PMS, menopause and other hormonal imbalance health issues. He is now the Medical Director of SottoPelle, Inc. as of 2000. With more than 30 years of experience in the medical profession, Tutera is internationally recognized as a pioneer in the ﬁeld of bio-identical hormone replacement therapy (HRT). He opened an out-of-state PMS clinic in 1982 and introduced this therapy clinic to Arizona a few years ago. Additional accomplishments include his extensive research and documentation of breast cancer and a book, which he authored, discussing various issues that coincide with aging.

2012

CATEGORY | RESEARCHER

WINNER | JULIE ROBBINS Battelle

Robbins, who has been working in the healthcare industry for more than 25 years, is responsible for coordinating many Arizona research projects and educational seminars. In her position with Battelle, Robbins works as a research scientist, working closely with the Arizona Biomedical Research Consortium. Some of Robbins’ projects in 2011 included: 1. Arizona Public Cord Blood Banking

Project: This project gave Arizona families the opportunity to store core blood in a public cord blood bank, which is the only one of its kind in Arizona. Participating hospitals include St. Joseph’s Hospital and Medical Center, Maricopa Integrated Health System and Phoenix Baptist Hospital. 2. Arizona Virtual Bio-specimen Repository: This monumental project will allow researchers to share biospecimens via a proprietary online platform. The repository will allow hospitals and researchers easier and faster access to critical bio-specimen samples. This pivotal project will keep Arizona on the forefront of biomedical research innovation. 3. Robbins has also created seminars

to assist healthcare professionals in keeping their medical licenses current. The most recent seminar she put together was a two-day grant writing and research skills workshop.

FINALIST

DENNIS CRANDALL

DR. ROBERT KUSKE

Sonoran Spine Center

In 2000, Crandall founded the Sonoran Spine Research and education Foundation, a nonprofit organization that funds college scholarships for students with spinal deformities, spinal research projects, and educational seminars such as the annual Arizona Spine and Scoliosis Symposium and Fund Raiser for the National Scoliosis Association. Crandall has developed a new spinal instrumentation system that solves certain difficult spinal deformity problems which are not correctable with other technology. The challenge and gratification of alleviating pain and restoring function in patients with complex spinal disorders in what made Crandall choose his medical specialty.

Arizona Breast Cancer Specialists

Kuske is the co-founder/ medical director of Arizona Breast Cancer Specialists as well as its chief research officer. He and his partner founded ABCS in 2008 and have grown the practice into 50+ employees, three offices and seven practicing doctors in four short years. Today, he is coprincipal investigator in the largest breast cancer radiation trial in history. His trial, sponsored by the National Cancer Institute, is testing head-to-head six-week whole breast radiation versus five-day partial breast irradiation. Targeted to a randomized 4,300 women, Kuske is within a year of finishing the trial and believes the results will cause a major shift in how breast cancer patients will be treated.

AB | March-April 2012 53

2012

CATEGORY | SURGEON

WINNER | DR. DAVID JACOFSKY The CORE Institute

Jacofsky takes a multi-pronged approach to orthopedic research, which gives him the opportunity to study devices and drugs from the bench top to the bedside. In a few short years, he has developed a Division of Research and Development and partnership with the Sun Health Research Institute, whose projects are studying total knee replacement devices, ways to improve hip fracture

implants, improved methods of fracture treatment, and release of antibiotics from implants in an attempt to reduce the risk of post-operative infections. With his leadership, this collaborative contribution in biomechanics, clinical research programs and motion analysis (which uses state-of-the-art equipment to analyze human movement) has contributed enormously to the care of orthopedic conditions. In addition, surgeons and researchers at The CORE Institute are working with both large and very small companies to help them create and improve products for patient care. The CORE Institute has developed and patented products of its own to either license or sell to industry. This demonstrates

FINALIST

JOHN J. NIGRO, MD

DR. MARC MATTHEWS

Phoenix Children’s Hospital

Nigro exempliﬁes the values of leadership and knowledge in a population of children who live with congenital heart defects. He is the division chief of cardiothoracic surgery and program director of transplant at Phoenix Children’s Hospital. Nigro has been active in the healthcare ﬁeld for more than 20 years and served as the director of the Congenital Heart Center at St. Joseph’s Hospital and Medical Center for seven years. He devotes his time to the American Heart Association, Heart Center board and assisted in the initiation of the Heart Lung Transplant program for St. Joseph’s in 2010.

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Jacofsky’s continuous effort to work with local, regional and international partnerships within private orthopedic companies as well as research institutions. His focus brings greater economic development opportunities to Arizona.

Maricopa Integrated Health System

In the story of Arizona’s Burn Center, Matthews is a name to remember. In addition to working 18 years in surgery with Maricopa Medical Center and Arizona’s largest burn center, Matthews is a lieutenant colonel with the 161st Air Refueling Medical Group, U.S. Air Force. He served as a trauma surgeon at the Bagram Air Field in Afghanistan for three months, where his war zone experiences included operating on children and soldiers alike. Matthews is a volunteer for the American Red Cross and the Society of St. Vincent de Paul, as well as a speaker for Drug Free AZ.

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Together we can accomplish what cannot be done alone

Health Net of Arizona is pleased to sponsor the 2012 Health Care Leadership Awards and to help our communities stay healthy.

CONGRATULATIONS,

Phoenix Children’s honorees and all our community’s health care leaders. AB | March-April 2012 55

2012

CATEGORY | HOSPITAL ADMINISTRATOR

WINNER | DR. EDGAR STAREN

Cancer Treatment Centers of America

As a CEO, surgeon and cancer survivor, Staren is the “triple threat” that cancer fears and patients look to for assistance. As a seven-year cancer survivor and renowned surgical oncologist, Staren not only brings an expert eye to all of his employee and patient responsibilities, he brings a spirit of empathy, compassion and hope that touches everybody he interacts with at CTCA. Staren is often

found in employee huddles around the hospital, providing expert insight to CTCA employees and listening to their needs, or discussing the necessity of new technology or a procedure to ensure CTCA physicians offer the highest level of care to patients. However, the role Staren values most — cancer survivor — provides rare insight into CTCA patients’ day-today needs. It’s not uncommon to ﬁnd him discussing the day’s events with patients during his rounds, offering advice when asked or just a sympathetic ear when needed. Staren is more than a CEO. He leads with an expert and empathetic hand and lives CTCA’s mission, vision and values every day in every task to ensure CTCA

provides the life-saving care that its patients cannot ﬁnd anywhere else.

FINALIST PAM NENABER Banner Health

Besides leading one of the top performing hospitals in the Banner Health system, Nenaber served a critical leadership role during the planning, building and ultimate opening of the Banner MD Anderson Cancer Center, which opened in September 2011. Her leadership also fostered the successful integration of a team of more than 300 highly-specialized employees who now serve the community and its cancer care needs. In addition, Nenaber regularly mentors hospital leaders. Her most recent mentorship success was with a department director who was promoted to associate administrator at a sister Banner Health hospital.

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AZ Big Media and Arizona Business Magazine congratulates this exceptional group of Healthcare Leadership Award winners. We thank you for your tremendous commitment to excellence and for making a difference in the lives of Arizona residents.

AB | March-April 2012 57

BREAKING NEW GROUND ARIZONA’S BIOSCIENCE ROADMAP HAS HELPED GUIDE THE STATE INTO THE FUTURE BY MICHAEL GOSSIE

political breakthrough, not a scientific one, may be the biggest spark for the Valley’s burgeoning bioscience industry. “The bioscience industry is critical to our economic future,” says Greg Stanton, who took over as the new mayor of Phoenix in January. “While other industries have lost jobs during the recession, bioscience created them. I am proud to have been a leader in supporting bioscience industries. ... As mayor, I will continue that leadership — building a diverse, robust economy with quality high-wage jobs for our future.” In his inaugural remarks, Stanton said that his first priority as mayor is forming a new collaboration with Arizona State University, Mayo Clinic Hospital and others in the private sector to develop a major bioscience hub in northeast Phoenix. The Desert Ridge Bioscience Technology Collaborative will be built around the 210-acre Mayo campus. The area Stanton hopes to develop into a bioscience hub is the area between 56th and 64th streets, Loop 101 and the Central Arizona Project canal. The mayor hopes to draw higher education institutions, research and development facilities, and technology-based businesses. “In over a decade of public service, Greg Stanton has always fought to support the bioscience industry,” says Robert S. Green, longtime Arizona bioscience advocate and past president of the Arizona BioIndustry Association. “His consistent leadership has been, and will continue to be, vitally important to the future economic growth of our state.” The Desert Ridge Bioscience Technology Collaborative 58 AB | March-April 2012

will be the second centralized bioscience hub for Phoenix. The city already has a bioscience high school, the University of Arizona’s Phoenix medical school, and the Translational Genomics Research Institute (TGen), which has spurred economic growth downtown. Stanton hopes to recreate the same success in northeast Phoenix, creating a second bioscience employment center for the city. Stanton’s goals of bringing more high-wage jobs to Phoenix while building the city’s bioscience industry go hand in hand. Bioscience workers in Arizona earn an annual salary of $57,360, on average, compared with $42,090 for all private-sector employees, according to the Flinn Foundation. And average annual bioscience wages in Arizona have increased 47 percent since 2002. The Desert Ridge Bioscience announcement also comes as the state enters the the final year of Arizona’s Bioscience Roadmap, a 10-year-plan to make the state’s bioscience sector globally competitive. Arizona’s Bioscience Roadmap was launched in 2002 by a comprehensive study by Battelle, the U.S. leader in positioning regions to excel in technology and the sciences. Commissioned by the Flinn Foundation, the study concluded that Arizona possessed many of the essential elements needed to become a global leader in niche areas in the biosciences, but must strengthen its biomedical-research base and build a critical mass of bioscience firms and jobs. The roadmap, led by a 75-member steering committee of statewide bioscience leaders, specifically aims to build research infrastructure, build a critical mass of bioscience firms, enhance the business environment for bioscience firms, and prepare a workforce of educated citizens.

ARIZONA BIOSCIENCE TIMELINE 2001

• Flinn Foundation commits to 10 years of major funding (a minimum of $50 million) to advance Arizona’s bioscience sector.

• Mayo Clinic opens a heart-transplantation program on its Scottsdale campus, becoming Maricopa County’s ﬁrst hospital approved for performing heart transplants.

2002

2006

• Gov. Dee Hull appoints a task force to raise funds to attract the International Genomics Consortium (IGC) and the Translational Genomics Research Institute (TGen). • Dr. Jeffrey Trent announces IGC’s move to Arizona and establishment of TGen, spurred by a $90 million package assembled from collaborating public and private sources. • Arizona’s Bioscience Roadmap, commissioned by the Flinn Foundation and drafted by Battelle, outlines recommendations for Arizona to become a national biosciences leader.

2003

• Gov. Janet Napolitano creates the Governor’s Council on Innovation and Technology to advance technology-related growth and economic development. • TGen breaks ground on its downtown-Phoenix headquarters. • The state Legislature approves $440 million for research-facility construction. • Arizona’s Bioscience Roadmap Steering Committee, piloted by former Phoenix Mayor Skip Rimsza, holds its inaugural meeting.

2004

• Gov. Janet Napolitano, UA President Peter Likins, ASU President Michael Crow, and Regent Gary Stuart sign memorandum of understanding to create the Phoenix Biomedical Campus, to include the UA College of Medicine-Phoenix in partnership with ASU. • Maricopa County voters approve a bond issue that includes $100 million to expand bioscience and healthcare training for Maricopa County Colleges. • Biodesign Institute’s ﬁrst building, a $73 million, 170,000-square-foot facility, is dedicated.

2005

• TGen headquarters opens at the downtown Phoenix Biomedical Campus.

• Virginia G. Piper Charitable Trust commits $50 million to advance personalized medicine in Maricopa County. • Arizona launches the Biozona brand to promote the state’s bioscience industry.

2007

• Cancer Treatment Centers of America selects Goodyear as the site for a 210,000-square-foot cancer hospital, the for-profit company’s first hospital west of the Rocky Mountains. • Classes begin for 24 students in the inaugural class of the UA College of Medicine-Phoenix in partnership with ASU. • Bioscience High School opens. The specialty high school focuses on science education, in collaboration with downtown-Phoenix academic and scientific communities.

2008

• ASU’s SkySong opens in Scottsdale; mixed-use development houses ASU commercialization and tech-transfer programs plus local and international companies. • Arizona Sen. Jon Kyl named “Legislator of the Year” for 2007-2008 by the Biotechnology Industry Organization (BIO), the nation’s largest biotech trade group. • Gov. Janet Napolitano announces formation of the Arizona STEM Education Center to strengthen science, technology, engineering, and mathematics education.

2009

• TGen announces strategic alliance with Van Andel Research Institute of Grand Rapids, Mich. Jeffrey Trent assumes leadership of both institutions. • Covance Inc. opens $175 million drugdevelopment laboratory in Chandler. Facility may ultimately provide 2,000 high-wage jobs. • A study of Arizona’s bioscience sector by Battelle

ﬁnds that bio accounted for $12.5 billion in revenues in 2007 and more than 87,400 jobs. • Chandler approves $5.7 million to establish bioscience- and high-tech-focused Innovations Technology Incubator.

2010

• VisionGate Inc., a Seattle medical-imaging company focused on early detection of cancer, announces that it is relocating its headquarters to the downtown Phoenix Biomedical Campus. • Gov. Jan Brewer announces the creation of the Arizona Commerce Authority, a public-private partnership designed to attract ﬁrms in key growth areas, including the biosciences. • The International Genomics Consortium secures $59 million in federal contracts to continue its role as the biospecimen core resource for the Cancer Genome Atlas Project.

2011

• Phoenix Mayor Phil Gordon announces that Phoenix will be the headquarters for the nonprofit Institute for Advanced Health, founded by billionaire biotech entrepreneur Patrick Soon-Shiong. • Phoenix Children’s Hospital opens its new 11-story, $588 million facility, accommodating additional patients and new opportunity for recruitment of subspecialist researcher-physicians. • An economic-impact report finds that for every $1 invested in Science Foundation Arizona by the state of Arizona, SFAz has returned $3.15 in investments from the private sector, venture capital, federal grants, and other sources. • Chandler’s Innovations Technology Incubator, open a year, reached full capacity. Tenants include startup firms in the fields of biotechnology, bioinformatics, software design, nanotechnology, and medical devices.

2012

• Phoenix Mayor Greg Stanton says that his ﬁrst priority as mayor is forming a new collaboration with Arizona State University, Mayo Clinic Hospital and others in the private sector to develop the Desert Ridge Bioscience Technology Collaborative in northeast Phoenix. AB | March-April 2012 59

Turning Tweets into Tourists USED CORRECTLY, SOCIAL MEDIA CAN PAY OFF FOR THE HOSPITALITY INDUSTRY BY REBECCA LARSEN

Over the holidays, the JW Marriott Desert Ridge built a giant village out of 800 pounds of gingerbread and 250 pounds of chocolate to display in its lobby. For four weeks, the cookie town was posted on the JW Facebook page and fans were invited to guess how many gumdrops, pounds of dough, poinsettias and twinkling lights were decorating the resort. Winners received a weekend stay. Did the campaign succeed?

Definitely, according to Jennifer Whittle, account supervisor with the Lavidge Co., which represents the resort. The goal was to increase fans on Facebook, a figure that doubled in a month. “Additional objectives were to drive traffic to the resort’s website and property,” she said, “and to position the resort as a fun place to visit.” But still, just as with traditional advertising, marketing or public relations, it can be tough to measure how social media translates into revenue in the tourism industry. Measuring whether this new medium is working depends on what a business wants to achieve, said Rebecca Seymann, Lavidge director of interactive campaigns. Some businesses believe that the more 60 AB | March-April 2012

people who “see” them on Facebook or on a blog or in an app, the more awareness of their brand will grow, thus driving up sales. But businesses do try to compute results. “Many hospitality businesses use social media, email, their websites and aggregators to promote special offers and then measure direct sales using a variety of tracking tools,” Seymann notes. And many use social media to respond to customer complaints as well. One attraction of social media is that the cost of use seems minimal. Facebook, YouTube, and Twitter are all free. Writing the copy and getting the photos or videos for social media do cost something; as does monitoring the site. A cottage industry has grown to help businesses interpret the data from social media; but some

measuring systems are still free. “Facebook has metrics built in that don’t cost anything,” says Christine Carlson, advertising manager at Las Vegas-based Allegiant Travel, which flies out of Phoenix-Mesa Gateway Airport. “And we also use Google Analytics, which is free as well.” So Allegiant can find out how many Web users click on its Facebook page and repost the page to other fans; how many viewers like the company’s site; even how many viewers switch from Facebook to the Allegiant Web site to book a trip. But if a Facebook user looks at the company’s website, signs off and then comes back four days later to book a trip, Allegiant can’t easily track that. In its brief time using social media, Allegiant has attracted more than 50,000 fans on Facebook.

HOT CHANNELS IN THE TOURISM INDUSTRY Facebook and Twitter get top billing.

Other channels used: YouTube, FourSquare, Yelp.

For some hospitality businesses, such as W Scottsdale, the main objective of a social media campaign is to “engage in conversation with our fans,” according to Joe Iturri, director of sales and marketing. The hotel uses Facebook and Twitter particularly to promote W happenings to fans first. The events often involve fashion design and music. “W often gives fans insider access, like sending information to them first about our big New Year’s Eve event,” he says. But W’s use of social media can be even more up-close and personal in pursuing contact with potential customers. When fans post messages saying they will visit the hotel soon, W’s social media rep tries to chat online with them about their likes and dislikes. “We’ll ask what wines they like, for example, and when they arrive, we have a bottle of a great wine in their room. Or we’ll find out whether they like foam or feather pillows,” Iturri says. 62 AB | March-April 2012

When favorable posts come in about a past visit, W responds, too. Or if there is a negative review on TripAdvisor, “we contact the poster and try to resolve the problem to the best of our ability,” Iturri says. In 2009, the hotel hired a full-time social media person to answer postings around the clock, Iturri says. That employee checks Twitter, Facebook and other channels several times — both night and day — on a laptop and responds to questions and postings both favorable and unfavorable. The first person to hold the job was so successful that she was transferred to the W Hotel headquarters to start national programs. That all might work for a national or international company, but what about the little guy — the independently owned restaurant or boutique or small resort? For smaller businesses, social media can pay off, too, says Josh Kenzer, online marketing manager for the

Scottsdale Convention and Visitors Bureau. The big issue for a smaller business, though, might be the labor costs in maintaining an up-to-date Facebook page, for example, adding pictures and news regularly. “A business owner needs to be honest about the time he can devote to it,” Kenzer says. “Here at the bureau, someone has to spend about 30 minutes to an hour a day adding new content. You also don’t want someone to post a message on your page that says, ‘I’m here this weekend and what can you do for me?’ and then you don’t reply to them.” Social media is also not a silver bullet. “Like website management, pay-per-click, SEO and banner campaigns — and like print, radio, public relations — social media should become a regular recurring marketing activity and a budget line item that incorporates key marketing messages to target audiences,” says Seymann of the Lavidge Co.

Master-Salt Cellar-AZBusMag-12.10:Layout 1

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Fresh Seafood... Featuring the Valley’s largest selection of fresh fish and seafood • Live Maine lobster, Alaskan King Crab and Yakimono Hawaiian Ahi are just some of the delicacies that make the Salt Cellar Restaurant so popular • Maryland crab cakes, shrimp San Remo on artichoke pasta as well as charcoal broiled fish and Cajun-style blackened seafood are additional menu items you’ll want to try • Quiet, cozy and intimate, the Salt Cellar is a favorite for those who appreciate fine seafood • Don’t miss our popular twin happy hours AM

daily from 4:00pm to 7:00pm and again from 10:00pm to 1:00am.

550 N. Hayden Rd • Scottsdale, AZ (480) 947-1963 • www.saltcellarrestaruant.com Dinner served nightly

www.thevenuescottsdale.com 480-945-5551

For almost a decade, The Venue Scottsdale has served as one of Scottsdale’s premier event venues, hosting corporate functions, charity events, social occasions and more. Legendary artists have graced our stage and thousands of visitors have been dazzled by our retractable roof and unique decor.

New Styles... New Ideas... The New Venue....

AB | March-April 2012 63

Arizona Business Magazine used its own research, solicited input from legal experts, and referenced professional ratings and rankings to determine the legal professionals who made the 2012 Top Lawyers list.

64 AB | March-April 2012

BANKING

BUSINESS/CORPORATE LAW

Michael A. Bosco ◆ Tiffany & Bosco

602-255-6002 ◆ tblaw.com Bosco represents more than 40 top banks and mortgage lenders — including Freddie Mac and Fannie Mae — and private mortgage insurance companies.

Mark Barker

◆ Jennings, Haug & Cunningham, LLP 602-234-7828 ◆ jhc-law.com Barker has a busy commercial transaction practice representing financial institutions and Arizona small businesses, commercial litigation practice with an emphasis on surety law, construction law and business dispute resolution.

Mark S. Bosco ◆ Tiffany & Bosco

602-255-6006 ◆ tblaw.com Bosco is a lecturer at regional and national mortgage banking and default servicing seminars, and he has published numerous articles on mortgage banking, default servicing and related topics.

Scott DeWald ◆ Lewis and Roca 602-262-5333 ◆ lrlaw.com DeWald’s practice focuses on the legal needs of high-tech, e-commerce and emerging companies and limited liability companies. Dean Dinner

◆ Nussbaum Gillis & Dinner, P.C. 480-609-0011 ◆ nussbaumgillis.com Negotiated and documented DIP financing transactions for both factoring companies and asset based lenders.

Edwin D. Fleming ◆ Burch & Cracchiolo, P.A.

602-234-9921 ◆ bcattorneys.com Fleming has successfully prosecuted and defended professionals, including lawyers and accountants, in cases involving high-stakes financial fraud and securities issues.

Dan Garrison ◆ Andante Law Group 480-421-9449 ◆ andantelaw.com In 2007, Garrison received the “Turnaround of the Year” Award from the Arizona Chapter of the Turnaround Management Association. Larry A. Hammond ◆ Osborn Maledon

Richard Goldsmith ◆ Lewis and Roca

602-640-9361 ◆ omlaw.com Hammond served as an Assistant Watergate Special Prosecutor in 19731974. One of his specialities is commercial litigation.

W. Scott Jenkins ◆ Ryley Carlock and Applewhite

John L. Hay ◆ Gust Rosenfeld PLC 602-257-7468 ◆ gustlaw.com Hay practices general corporate and commercial law, with emphasis on representing small- and medium-sized businesses.

602-262-5341 ◆ lrlaw.com Goldsmith practices primarily in the areas of lending, equipment leasing and sales, real estate, and general contract drafting.

602-440-4890 ◆ rcalaw.com Jenkins is a member of the firm’s Bankruptcy and Creditor’s Rights, Real Estate, Litigation, and Transportation practice groups.

Thomas E. Littler Gordon Silver ◆

602-256-0400 ◆ gordonsilver.com Littler represents debtors and creditors, trustees, official committees, and secured creditors in reorganizations in a wide range of industries.

John A. Klecan ◆ Renaud Cook Drury Mesaros, PA

602-307-9900 ◆ rcdmlaw.com Klecan has been involved in precedent-setting products liability litigation, in Arizona and other jurisdictions.

Brian Spector ◆ Jennings Strouss

602-262-5977 ◆ jsslaw.com Spector is a business lawyer and litigator whose practice focuses on debt resolution, bankruptcy litigation and collection matters.

CONSTRUCTION LITIGATION Kevin J. Bonner ◆ Fennemore Craig PC 602-916-5379 ◆ fclaw.com Bonner has extensive experience in construction litigation, representing commercial owners, contractors, design professionals and homeowners in a variety of disputes involving both private and public contracts. David J. Cantelme ◆ Cantelme & Brown PLC

602-200-0104 ◆ cb-attorneys.com Cantelme focuses his practice in the areas of representation of government entities, construction law, government contracts and procurement, education law and commercial litigation.

Michael J. Holden ◆ Holden Willits PLC 602-508-6210 ◆ holdenwillits.com Holden has concentrated his practice for over 23 years in the areas of commercial litigation and construction law. Brad Holm ◆ Holm Wright Hyde & Hays PLC

480-961-0040 ◆ holmwright.com Holm concentrates his practice in commercial litigation, with particular emphasis on construction, architect/engineer liability, and environmental matters.

Michael A. Ludwig ◆ Jones Skelton & Hochuli, PLC 602-263-7342 ◆ jshfirm.com Ludwig concentrates his practice on construction law, personal injury defense, insurance coverage litigation and professional liability defense. Matthew B. Meaker ◆ Andante Law Group 480-421-9449 ◆ andantelaw.com Meaker currently serves on the Executive Council of the State Bar of Arizona Construction Law Section.

P. Robert Moya ◆ Quarles & Brady 602-230-5580 ◆ quarles.com Moya’s practice focuses on middle-market and emerging entrepreneurial and growth companies.

William Nebeker ◆ Koeller, Nebeker, Carlson & Haluck, LLP 602-256-0000 ◆ knchlaw.com Nebeker practices in the area of insurance litigation defense with an emphasis on personal injury and construction defect litigation.

Brett Johnson ◆ Snell & Wilmer 602-382-6312 ◆ swlaw.com Johnson’s practice includes representation in business, export, government contracting, and health care matters.

Randy Nussbaum ◆ Nussbaum Gillis & Dinner, P.C. 480-609-0011 ◆ nussbaumgillis.com Nussbaum’s practice concentrates in the areas of real estate, construction, and contracting law.

Michael Manning ◆ Stinson Morrison Hecker LLP

Robert F. Roos ◆ Lewis and Roca LLP

602-254-9900 ◆ rhkl-law.com Ridenour’s practice emphasizes transactional, banking and corporate law.

602-212-8503 ◆ stinson.com Manning’s practice focuses on antitrust, business litigation, class actions, business litigation, governance, risk and compliance.

602-262-5779 ◆ lrlaw.com Roos advises businesses on all facets of commercial, construction and environmental law and regularly represents clients in litigation, arbitration and administrative proceedings.

Gil Rudolph ◆ Greenberg Traurig, LLP

Kevin Olson ◆ Steptoe & Johnson

Sharon B. Shively ◆ Sacks Tierney 480-425-2625 ◆ sackstierney.com Named to The Best Lawyers in America list for construction law and construction litigation from 2007-2012.

Jared Parker ◆ DeConcini McDonald Yetwin & Lacy, P.C.

602-282-0500 ◆ deconcinimcdonald.com Parker focuses on business restructuring and bankruptcy, litigation and creditors’ rights.

John Randolph

◆

Sherman & Howard

602-240-3000 ◆ sah.com Randolph represents lenders in connection with workouts, prejudgment strategy and remedies and trustee’s sales foreclosures.

William G. Ridenour

◆

Ridenour, Hienton & Lewis

602-445-8206 ◆ gtlaw.com Rudolph representats finance companies, mortgage lenders, banks, title insurance companies and other consumer financial service providers.

602-257-5275 ◆ steptoe.com Olson’s focus is general corporate advice, mergers and acquisitions, securities and corporate finance, and other commercial transactions.

AB | March-April 2012 65

EMPLOYMENT/LABOR RELATIONS Joseph T. Clees ◆ Ogletree Deakins

602-778-3700 ◆ ogletreedeakins.com Clees represents employers throughout the United States in discrimination and wrongful discharge cases and labor relations.

John Alan Doran ◆ Sherman and Howard

602-240-3000 sah.com Doran has more than 20 years of experience representing clients primarily in the areas of labor and employment, appellate and litigation. ◆

ENVIRONMENTAL LAW Charles A. Bischoff

◆ Jorden Bischoff & Hiser PLC 480-505-3900 ◆ jordenbischoff.com Bischoff practices in the areas of environmental and natural resources law.

Peter Culp ◆ Squire Sanders 602-528-4063 ◆ squiresanders.com Culp’s practices includes representing various industrial and municipal clients with regard to facility siting, permitting, regulatory compliance and environmental cleanup matters arising under the major federal and state environmental laws. Barton D. Day ◆ Polsinelli Shughart PC

602-650-2330 ◆ polsinelli.com Day has been assisting clients with environmental and other regulatory matters for more than 25 years.

Paul R. Garry ◆ Meckler Bulger Tilson Marick & Pearson LLP

602-734-0862 ◆ mbtlaw.com Garry has practiced in the areas of labor and employment relations law for over 30 years representing various corporate clients, including insurance and manufacturing companies.

Amy J. Gittler

Jackson Lewis LLP 602-714-7044 ◆ jacksonlewis.com Gittler advises, counsels, and defends corporations and business professionals in all aspects of employment, including wrongful termination, sexual harassment, wage and hour, and employment discrimination.

David P. Kimball, III ◆ Gallagher & Kennedy, P.A.

602-530-8130 ◆ gknet.com Kimball is head of the firm’s environmental and natural resources department and is recognized nationally as an expert in all areas of federal, state and local environmental and natural resources law.

◆

Lawrence Allen Katz ◆ Steptoe & Johnson LLP 602-257-5211 ◆ steptoe.com Katz is head of his firm’s Labor Relations and Employment Law Department and manages the 12 Phoenix attorneys who practice in that area.

Michelle A. De Blasi ◆ Quarles & Brady LLP 602-229-5448 ◆ quarles.com De Blasi is chair of the Solar Energy Law Team and focuses her practice on guiding renewable energy projects from concept to completion. Michael C. Ford ◆ Polsinelli Shughart

Jill Osborn ◆ Udall, Shumway & Lyons 480-461-5331 ◆ udallshumway.com Osborne is a regular speaker at legal seminars and statewide conferences and frequently speaks before school administrators and employees on education and employment law issues. Michael J. Petitti ◆ Gomez & Petitti PC 602-957-8686 ◆ gomezlaw.net Petitti focuses on labor and employment law, from contract disputes, discrimination and wrongful discharge, to wage and hour issues and matters under the auspices of the National Labor Relations Board. David A. Selden ◆ The Cavanagh Law Firm

602-322-4009 ◆ cavanaghlaw.com Selden concentrates his practice on employment law matters, including discrimination, wrongful discharge and employment contracts, workplace torts, noncompetition, trade secrets, and human resources counseling. 66 AB | March-April 2012

Roger T. Hargrove ◆ Fennemore Craig PC

602-916-5459 ◆ fclaw.com Hargrove practices in the areas of general civil commercial litigation and appeals, with emphasis on probate and trust litigation.

520-792-1181 ◆ duffieldlaw.com Hobson’s practice areas include estate planning, probate and trust law, elder law, and probate litigation.

Gregory M. Kruzel ◆ Braun Siler Kruzel PC

480-951-8044 ◆ bskarizonalaw.com Braun Siler Kruzel focuses exclusively on estate planning, trust administration, and settlement of both contested and non-contested estates.

Phoebe Moffatt ◆ Sacks Tierney P.A. 602-268-4700 ◆ sackstierney.com Moffatt is a certified specialist in estate and trust law, as certified by the Arizona Board of Legal Specialization and the State Bar of Arizona. Stephen C. Newmark ◆ The Newmark Law Firm, PLLC 602-274-7552 ◆ newmarklawfirm.com Newmark enjoys helping estate planning clients small and large put their lives and finances in order.

602-650-2321 ◆ polsinelli.com Ford has worked with clients ranging from religious orders to global corporations in navigating the complex web of environmental issues impacting real estate deals and industrial operations.

George L. Paul ◆ Lewis and Roca LLP

Ryan Hurley ◆ Rose Law Group 480-240-5585 ◆ roselawgroup.com Hurley assists renewable energy clients with a variety of issues from entity planning, power purchase negotiations, and various regulatory and compliance issues.

Michelle J. Perkins ◆ Owens & Perkins, P.C. 480-994-8824 ◆ oplaw.com Perkins practices in the areas of estate planning for individuals and families, trust litigation, and contested and uncontested probate matters.

Stanley Lubin ◆ Lubin & Enoch, P.C.

602-234-0008 ◆ lubinandenoch.com Lubin’s practice concentrates in providing advice and representing labor unions, employees and employers in all facets of labor relations and employment law.

Rex H. Decker ◆ Decker & Woods PC 480-821-1012 ◆ deckerandwoods.com Practice area include estate planning, wills, trusts, probate, guardianship and conservatorship, and estate and trust litigation.

K. Alexander Hobson ◆ Duffield Adamson & Helenbolt, PC

Carrie Francis ◆ Stinson Morrison Hecker LLP

602-212-8535 ◆ stinson.com Francis has extensive trial experience representing clients in labor, employment and commercial disputes.

ESTATE AND TRUST LITIGATION

Patrick J. Paul ◆ Snell & Wilmer L.L.P. 602-382-6359 ◆ swlaw.com Paul’s practice is concentrated in environmental and toxic tort litigation, including mold, asbestos and pollution claims. Michael J. Pearce ◆ Maguire & Pearce Attorneys at Law 602-277-2195 mpwaterlaw.com From 1995 through 2002, Pearce was chief counsel of the Arizona Department of Water Resources and now focuses on his practice on energy and natural resources. ◆

Lee A. Storey ◆ Ballard Spahr LLP 602-798-5443 ◆ ballardspahr.com Storey has been named to Chambers USA: America’s Leading Lawyers for Business, for environmental and water rights law, from 2008-2011.

602-262-5326 ◆ lrlaw.com Paul handles cases on a wide variety of issues, including probate, estate and trust litigation.

Jay M. Polk ◆ Barron & Polk PLLC

602-252-8100 ◆ azprobatelawyers.com Polk’s primary areas of practice are probate, trust, estate, elder and mental health law.

John C. Vryhof ◆ Snell & Wilmer L.L.P. 602-382-6333 ◆ swlaw.com Vryhof’s practice is concentrated in estate planning, charitable planning, foundation and non-profit organizations, business succession planning, and international estate planning.

HEALTHCARE Charles L. Arnold ◆ Frazer Ryan Goldberg & Arnold LLP 602-277-2010 ◆ frgalaw.com Arnold specializes in mental health and elder law, serving the developmentally disabled, the mentally ill, and the elderly.

AB | March-April 2012 67

Susan D. Brienza ◆ Ryley Carlock & Applewhite, P.C.

602-440-4885 ◆ rcalaw.com Brienza is especially involved in issues concerning herbal products for women, and in biotechnology and nanotechnology issues.

Richard B. Burnham ◆ Gammage & Burnham PLC 602-256-0566 ◆ gblaw.com Burnham has developed an extensive commercial litigation, administrative law and legislative practice which has evolved to emphasize health care reimbursement matters.

George C. Chen ◆ Bryan Cave LLP 602-364-7367 ◆ bryancave.com Chen’s practice includes litigation, licensing, counseling, and prosecution of patent, trademark, copyright, trade secret, unfair competition, Internet, cybersquatting, and other intellectual property matters. Bruce Converse ◆ Steptoe & Johnson 480-257-5274 ◆ steptoe.com Converse is a member of the Litigation Department and Intellectual Property group. He has a broad range of experience in commercial litigation at both trial and appellate levels.

MERGERS AND ACQUISITIONS Charles R. Berry ◆ Polsinelli Shughart PC 602-650-2030 ◆ polsinelli.com Berry has extensive experience in securities regulation, public offerings, business mergers, acquisitions and sales. Brian H. Blaney ◆ Greenberg Traurig, LLP

602-445-8322 ◆ gtlaw.com Blaney concentrates his practice on corporate and securities law, mergers and acquisitions, and private equity investments.

Frederick M. Cummings ◆ Jennings Strouss

602-262-5903 ◆ jsslaw.com Cummings has extensive trial experience in the areas of health care, medical malpractice and medical products liability defense litigation.

Richard Davis ◆ Mesch Clark & Rothschild PC

520-624-8886 ◆ mcrazlaw.com Davis’ practice areas include healthcare and cases that involve products liability, condemnation matters and medical malpractice.

Bill Drury ◆ Renaud Cook Drury Mesaros, PA 602-307-9900 ◆ rcdmlaw.com Drury has a strong track record of success in defending medical malpractice and negligence claims, regulatory claims and administrative claims. Barry D. Halpern ◆ Snell & Wilmer L.L.P. 602-382-6345 ◆ swlaw.com Halpern’s practice is focused in business and health care matters. Roger N. Morris

◆

Quarles & Brady LLP

602-229-5200 ◆ quarles.com Morris is chairman of Quarles & Brady’s Health & Life Sciences Industry Group.

Lawrence J. Rosenfeld ◆ Greenberg Traurig

602-445-8502 ◆ gtlaw.com Rosenfeld has more than 35 years of experience in the areas of health law and administrative law.

John E. Cummerford ◆ Greenberg Traurig, LLP

Joseph M. Crabb ◆ Squire, Sanders & Dempsey

R. Lee Fraley ◆ Snell & Wilmer L.L.P. 602-382-6250 ◆ swlaw.com Fraley offers clients a unique blend of intellectual property counseling, IP rights enforcement and defense, as well as aggressive negotiation of IP-related transactions and acquisitions.

Matthew P. Feeney ◆ Snell & Wilmer L.L.P.

Robert J. Itri ◆ Gallagher & Kennedy, P.A. 602-530-8019 ◆ gknet.com Itri focuses on intellectual property and securities related litigation, arbitration and enforcement proceedings, contract, trade secret, business tort and shareholder litigation.

William M. Hardin ◆ Osborn Maledon PA

Ron Kisicki ◆ Woods Oviatt Gilman LLP 480-659-2213 ◆ woodsoviattgilman.com Kisicki is admitted to practice before the U.S. Patent Office, and concentrates his practice in intellectual property law.

Karen C. McConnell ◆ Ballard Spahr LLP

602-445-8377 ◆ gtlaw.com Cummerford’s practice focuses on the legal and business needs of established and emerging growth companies, with particular emphasis on software, Internet, hardware and related businesses.

Peter Kozinets ◆ Steptoe & Johnson 480-257-5250 ◆ steptoe.com Kozinets concentrates his practice on complex litigation, with particular focus on media and constitutional law, intellectual property litigation and commercial disputes.

602-528-4084 ◆ squiresanders.com Crabb focuses his practice on corporate finance and securities matters including merger and acquisition transactions, public and private securities offerings, and counseling corporate officers and directors.

602-382-6239 ◆ swlaw.com Feeney’s practice is concentrated in the areas of mergers and acquisitions, securities offerings, SEC reporting and compliance, and corporate governance matters.

602-640-9322 ◆ omlaw.com Hardin’s practice includes representing public and private companies in mergers and acquisitions, venture capital and private equity financing, securities offerings and other significant business transactions.

602-798-5403 ◆ ballardspahr.com McConnell is a partner in the business and finance department and practice leader of the mergers and acquisitions/private equity group.

Bruce E. Macdonough ◆ Greenberg Traurig, LLP

602-445-8305 ◆ gtlaw.com For more than 25 years, Macdonough’s practice has concentrated on mergers and acquisitions, public and private securities offerings, and providing general corporate counsel to public and private companies.

Beth J. Schermer ◆ Coppersmith Schermer & Brockelman PLC 602-381-5462 ◆ csblaw.com Schermer’s legal practice concentrates in health care transactions, regulation, and operations.

INTELLECTUAL PROPERTY

Brian W. LaCorte ◆ Ballard Spahr LLP

602-798-5449 ballardspahr.com LaCorte’s practice is focused on patent, trademark, and copyright litigation as well as IP transactional work. ◆

Karin Scherner Aldama ◆ Perkins Coie LLP 602-351-8270 ◆ perkinscoie.com Aldama focuses her practice on commercial and appellate litigation, with particular emphasis on complex commercial cases and issues relating to intellectual property protection, privilege law, choice-of-law, and cross-border litigation.

Albert L. Schmeiser ◆ Schmeiser, Olsen & Watts 480-655-0073 ◆ iplawusa.com Experienced in all areas of intellectual property protection, transfer and enforcement, including preparation of patent applications and prosecuting same, patent appeals and interferences.

Glenn S. Bacal ◆ Bacal Law Group PC 480-245-6233 ◆ ipdepartment.net Bacal Law Group focuses on intellectual property, including litigation, administration, trademarks, copyrights, trade secrets, noncompetes, rights of publicity, and appellate advocacy.

Maria Crimi Speth ◆ Jaburg & Wilk P.C. 602-248-1000 ◆ jaburgwilk.com Speth assists clients in protecting their intellectual property through preventative measures to avoid disputes, and taking aggressive measures when disputes arise.

68 AB | March-April 2012

Thomas J. Morgan ◆ Lewis and Roca LLP 602-262-5712 ◆ lrlaw.com Morgan practices in the areas of securities, with emphasis in public and private securities offerings, private equity fundings, mergers and acquisitions, regulatory compliance, commercial transactions and general tax planning. Steven D. Pidgeon ◆ DLA Piper LLP

480-606-5124 ◆ dlapiper.com Pidgeon concentrates his practice on securities offerings, mergers and acquisitions, recapitalizations, and private equity and venture capital investments.

Susan E. Wells ◆ Jaburg & Wilk P.C. 602-248-1034 ◆ jaburgwilk.com Wells’ 30 years of practice include mergers and acquisitions and securities at large law firms in Phoenix and New York City.

AB | March-April 2012 69

REAL ESTATE Edwin C. Bull

SECURITIES AND CORPORATE FINANCE

TAX

Burch & Cracchiolo, P.A. 602-234-9913 ◆ bcattorneys.com Martindale-Hubbell rated 5.0, Bull’s practice includes zoning, general plan amendments, specific area plan approvals and amendments, variances, development impact fees and real estate transactions.

Bryant D. Barber ◆ Lewis and Roca LLP 602-262-5375 ◆ lrlaw.com Barber has extensive experience in municipal finance, including related areas of state and federal securities and tax law, and economic development financing programs.

James Benham ◆ Moore Benham & Beaver PLC 602-254-6044 ◆ mbmblaw.com Benham practices individual, corporate and partnership taxation law, tax controversy, estate preservation and probate; formation, operation and reorganization of corporations, partnerships and limited liability companies.

J. Scott Burns ◆ Burns and Burns, P.C.

James E. Brophy, III ◆ Ryley Carlock & Applewhite, P.C. 602-440-4807 ◆ rcalaw.com Brophy’s practice focuses on securities, business transactions and employee benefits law.

Timothy D. Brown ◆ Gallagher & Kennedy, P.A. 602-530-8530 ◆ gknet.com Brown practices in all areas of federal tax law, with an emphasis on real estate, partnerships, limited liability companies, corporations, real estate, international taxation, and civil tax controversy.

◆

602-264-3227 ◆ b-blaw.com Burns is a Board Certified Real Estate Law Specialist with a practice area emphasizing the acquisition and disposition of commercial and industrial properties, title review, landlord tenant issues and commercial lease negotiations.

Christopher A. Combs Combs Law Group

Jon S. Cohen ◆ Snell & Wilmer L.L.P. 602-382-6247 ◆ swlaw.com Cohen has a corporate finance practice, including a large number of public offerings, and mergers and acquisitions.

Mark Dioguardi

Thomas H. Curzon ◆ Osborn Maledon PA 602-640-9308 ◆ omlaw.com Curzon’s practice focuses primarily on entrepreneurial transactions, including venture capital and other private placements of securities, mergers, acquisitions and divestitures, and initial public offerings.

◆

602-957-9810 ◆ combslawgroup.com Combs writes a regular column for Arizona REALTOR Digest and is a former member of the Pittsburgh Pirates minor league baseball organization. Dioguardi Flynn LLP 480-970-2430 ◆ dioguardiflynn.com Mark has 31 years of extensive practice in the fields of real estate law and private venture finance including in the areas of development, acquisitions and dispositions, joint ventures, finance, leasing, syndications, and zoning and entitlements. ◆

Gerald L. Jaco ◆ Gust Rosenfeld PLC

602-257-7436 ◆ gustlaw.com Jacobs has focused almost his entire 47-year legal career on real estate transactions and related areas.

Steven L. Lisker ◆ Squire, Sanders & Dempsey LLP 602-528-4023 ◆ squiresanders.com Lisker is a certified specialist in real property law by the State Bar of Arizona, represents real estate developers and builders in the review, planning, acquisition, development, financing, sale, leasing and regulatory compliance of real estate projects. J. Lawrence McCormley ◆ Tiffany & Bosco

602-255-6005 ◆ tblaw.com McCormley has extensive transactional real estate, bankruptcy, and litigation experience.

Don J. Miner ◆ Fennemore Craig PC

602-916-5000 ◆ fclaw.com · 602-916-5000 Miner was the buyer’s counsel in sale of a portfolio of $101 million of loans secured by residential real estate mortgages.

James R. Nearhood Nearhood Law Offices PLC 480-269-8979 ◆ nearhoodlaw.com For more than 20 years, Nearhood has been one of a small elite group of attorneys certified by the State Bar of Arizona as a Real Estate Specialist. ◆

Steven P. Emerick ◆ Quarles & Brady LLP 602-230-5517 ◆ quarles.com Emerick’s practice is focused on corporate finance, securities and business transactions for companies in a broad range of industries. Martin R Galbut ◆ Galbut & Galbut, P.C. 602-955-1455 ◆ galbutlaw.com Galbut has been selected to The Best Lawyers in America for Securities Law (2007 – 2010) and Business/Commercial Litigation (2001-2009). Robert J. Hackett ◆ Ridenour, Hienton & Lewis, PLLC 602-254-9900 ◆ rhkl-law.com Hackett’s practice focuses in the areas of corporate, securities and banking law, including public offerings, private placements, mergers and acquisitions and corporate finance. Robert S. Kant ◆ Greenberg Traurig, LLP

602-445-8302 ◆ gtlaw.com Kant has represented large and small issuers of equity and debt securities in hundreds of securities transactions involving the sale of more than $20 billion of securities.

David P. Lewis ◆ DLA Piper LLP 480-606-5126 ◆ dlapiper.com Lewis focuses his practice in the area of corporate and securities law, including mergers and acquisitions, securities offerings and compliance issues. Julie Rystad

Michael E. Tiffany ◆ Tiffany & Bosco PA

602-255-6000 ◆ tblaw.com Tiffany concentrates in the area of commercial transactions, primarily in real estate and finance. 70 AB | March-April 2012

◆ Gallagher & Kennedy, P.A. 602-530-8070 ◆ gknet.com Rystad advises financial institutions and business entities in various types of financial transactions, including asset-based, equipment, and real estate loans and leases, and warehouse lending.

John F. Daniels, III ◆ Fennemore Craig PC

602-916-5431 ◆ fclaw.com Daniels chairs the Tax and Tax Controversy practice groups at Fennemore Craig.

Pat Derdenger ◆ Steptoe & Johnson

602-257-5209 ◆ steptoe.com Derdenger’s practice emphasizes federal, state, and local taxation law. He is certified as a tax law specialist by the Arizona State Bar.

James R. Hienton ◆ Ridenour, Hienton & Lewis, PLLC 602-254-9900 ◆ rhkl-law.com As a certified tax specialist of the Arizona State Bar Association, Hienton works to structure business transactions in a most tax-effective manner. Kirk A. McCarville ◆ Kirk A. McCarville PC 602-468-1714 ◆ mccarvillelaw.com McCarville practices nationwide, engaging in civil and criminal law principally in the area of taxation. Thomas J. Morgan ◆ Lewis and Roca LLP 602-262-5712 ◆ lrlaw.com Morgan practices in the areas of securities, corporate and tax law with emphasis in public and private securities offerings, and general tax planning. Martha C. Patrick ◆ Burch & Cracchiolo, P.A.

602-234-9939 ◆ bcattorneys.com Coming from the IRS, Patrick represents taxpayers involved in civil and criminal tax controversies before the Internal Revenue Service and the Arizona Department of Revenue.

Lawrence Pew ◆ Pew Law Center 480-745-1770 ◆ pewlaw.com Pew is an experienced tax, bankruptcy, and transactional attorney. Les Raatz ◆ Mariscal Weeks Mclntyre & Friedlander, P.A. 602-285-5022 ◆ mwmf.com Raatz has extensive experience in a broad range of tax, probate and trust matters, including estate planning, audits and litigation, and corporate, trust, exempt organizations, real estate, and partnership and limited liability company taxation. Arizona Business Magazine has used its best efforts in assembling material for this list, but does not warrant that the information contained herein is a complete or exhaustive list of the top lawyers in Arizona, and hereby disclaims any liability to any person for any loss or damage caused by errors or omissions herein.

Experience. Commitment. Results. Mike Tiffany leads the firmâ&#x20AC;&#x2122;s real estate practice and concentrates in the area of commercial transactions, primarily in strategic planning, business solutions, real estate and finance, including HUD insured loans for multi-housing projects. Mike has closed HUD insured loans for multifamily housing projects on behalf of borrowers for an aggregate loan amount in excess of $2.2 billion dollars. Kevin Nelson focuses his practice on construction, mortgage, and real estate transactions and litigation. He practices extensively in all areas of risk management and represents institutional and private lenders, loan servicers, contractors, subcontractors, suppliers, architects, engineers, and business owners. Kevin also practices in the area of Indian law and is licensed with numerous tribal courts. Camelback Esplanade II 2525 East Camelback Road, Third Floor Phoenix, Arizona 85016-9240 602.255.6000 | www.tblaw.com

AB | March-April 2012 71

The ABC’s of mediation Alternative dispute resolution can be a cost-effective way to resolve legal issues By Amy Lieberman

rom a business perspective, mediation makes sense as a strategic tool to reduce risk. You receive a great return on your investment of a relatively small amount of both time and money. For those of you who might be new to legal disputes or serious conflict, here are the ABC’s of mediation. WHAT DO MEDIATORS DO?

Mediators are typically lawyers, ex-judges or in some instances non-lawyers who are trained, skilled and experienced in helping people resolve conflict. The mediator helps each person to explore various aspects of the conflict, to be open to new information, and to consider possible resolutions that may not have been considered before. The mediator works to reach a resolution that works for all involved. Discussions occur in joint or separate session, or both. What the mediator thinks a reasonable resolution should be may or may not have any bearing on the outcome. His or her opinion is just one of many factors that are considered in evaluating whether, and how, to resolve a dispute. When the goal is reached of resolving the conflict in a way that works for all parties, the mediator documents the agreement so that it is a binding settlement, or a commitment to future action in the workplace. WHAT IS THE DIFFERENCE BETWEEN MEDIATION AND ARBITRATION?

Mediation is a structured, confidential process where people in conflict seek to resolve their differences with the help of a neutral third party (the mediator) who facilitates a resolution that both parties agree to. In mediation, the parties make the final decision. Company representatives, including management representatives and/or human resources professionals typically attend on behalf of the business. The outcome is a written agreement, which becomes a legally binding resolution. It is generally referred to as a “Settlement Agreement,” or a “Settlement Agreement and 72 AB | March-April 2012

Release,” because it releases all claims against the company. Mediation can typically be completed in a day-long session, although occasionally, some follow-up is needed. Mediation is voluntary, in the truest sense of the word. That’s because no solution is imposed on anyone. It’s what the parties believe is fair, or workable, that controls. If the parties to the conflict do not agree, there is no resolution, and they can continue with any other avenues of redress available to them, such as proceeding in court, or pursuing other formal grievance processes. Arbitration is a more formal, legalistic process. It is just like court, only a hearing (vs. a “trial”) is held in a private conference room. The Arbitrator is a typically a lawyer who acts as privately-retained judge.

M E D I AT I O N I S A ST R U CT U R E D , C O N F I D E N T I A L P R O C E S S W H E R E P E O P L E I N C O N F L I CT S E E K TO R E S O LV E T H E I R D I F F E R E N C E S W I T H T H E H E L P O F A N E U T R A L T H I R D PA R T Y ( T H E M E D I ATO R ) W H O FAC I L I TAT E S A R E S O L U T I O N T H AT B OT H PA R T I E S AG R E E TO .

Opening and closing statements are given, exhibits are formally introduced, and witnesses give testimony under oath. After the hearing, which can last anywhere from a few days to a few weeks, the Arbitrator renders a written, binding decision.

yourself and the other party, offer to bring in a mediator, for the same reasons. • You have serious conﬂict between valuable employees. If your company’s productivity and the bottom line are being seriously impacted by workplace tension, bring in a mediator to help the parties work through the conflict.

WHEN SHOULD YOU USE A MEDIATOR?

Consider using a mediator in three instances: • Litigation has been ﬁled. You’ve been sued, and it’s going to take years and likely cost well over $100,000 to get to trial. Funds put towards the fight could be better spent on resolution. • Litigation has been threatened. If you’ve tried, but you have been unable to resolve a dispute informally between

Amy Lieberman is a mediator, arbitrator and the Executive Director of Insight Employment Mediation, based in Scottsdale. Her forthcoming book is titled, “Mediation Success: Get it Out, Get it Over and Get Back to Business.”

AB | March-April 2012 73

2012 MEDIATION GUIDE rizona Business Magazine used its own research and referenced professional ratings and rankings of law professionals to determine the legal professionals who made the 2012 Mediation Guide. Arizona Business Magazine has used its best efforts in assembling material for this list, but does not warrant that the

information contained herein is a complete or exhaustive list of the top alternative dispute resolution attorneys in Arizona, and hereby disclaims any liability to any person for any loss or damage caused by errors or omissions herein. All attorneys are listed in alphabetical order.

AMY ABDO Fennemore Craig

CHRISTIAN C.M. BEAMS Ryley Carlock & Applewhite

3003 N. Central Ave., #2600, Phoenix, AZ 85012-2913 602-916-5399 fclaw.com Abdo has extensive experience in arbitration, mediation, investigations, administrative proceedings and litigation, including bench and jury trials.

One N. Central Ave., #1200, Phoenix, AZ 85004-4417 602-258-7701 rcalaw.com Beams is an accomplished neutral who has resolved countless disputes through the mediation and arbitration processes. He is diligent in his efforts to bring matters to resolution, as evidenced by his high success rate in doing so.

KEVIN T. AHERN Broening Oberg Woods & Wilson, P.C. 1122 E. Jefferson St., Phoenix, AZ 85034 602-271-7781 bowwlaw.com Ahern’s practice is confined to mediations, neutral case evaluations, arbitrations, special master appointments and consultation in his areas of practice experience — real estate, commercial enterprises, title insurers, escrow agencies, insurance agencies, lenders, and property managers.

SHAWN K. AIKEN Aiken Schenk Hawkins & Ricciardi 4742 N. 24th St., Phoenix, AZ 85016 602-248-8203 ashrlaw.com Aiken devotes a substantial portion of his practice to mediation and arbitration, and was selected by Best Lawyers in America as Lawyer of the Year, 2012 (Mediation, Phoenix).

REBECCA ALBRECHT Bowman and Brooke, LLP 2901 N. Central Ave., #1600, Phoenix, AZ 85012 602-643-2300 bowmanandbrooke.com A former Superior Court judge, Albrecht incorporates her vast experience and skills to her practice, which includes arbitration and mediation. Albrecht is an American Arbitration Association (AAA) certified arbitrator.

GERALD W. ALSTON, FREDERICK M. CUMMINS, DOUGLAS G. ZIMMERMAN Jennings, Strouss & Salmon 1 E. Washington St., #1900, Phoenix, AZ 85004-2554 602-262-5911 jsslaw.com Alston serves as both an arbitrator and a mediator in all areas of civil litigation, including domestic relations, eminent domain, and matters involving real estate and contract disputes. Cummins has extensive trial experience in the areas of health care and is an experienced arbitrator and mediator. Zimmerman is a certified mediator by The Institute for Conflict Management, LLC and completed the Advanced Negotiation Skills Program at the Harvard Law School Negotiation Insight Initiative. 74 AB | March-April 2012

MAUREEN BEYERS Osborn Maledon, P.A. 2929 N. Central Ave., Phoenix, AZ 85012 602-640-9305 omlaw.com Beyers has served as an arbitrator and a mediator in hundreds of arbitrations on a variety of business disputes, and is a member of the American Arbitration Association’s specialized panels, including its Large and Complex Case Panel, and Franchise, Securities and Real Estate Panels.

STEVEN N. BERGER, DAVID. W. ENGELMAN Engelman Berger, P.C. 3636 N. Central Ave., Phoenix, AZ 85012 602-271-9090 engelmanberger.com Berger and Engelman offer the facilitation of the resolution of disputes through practical and cost-effective mediation. Berger concentrates his practice on assisting business owners, lenders, lessors, and other parties in resolving commercial disputes, with an emphasis on matters pending in the U.S. Bankruptcy Court or involving troubled loans or troubled businesses.

GARY L. BIRNBAUM, RICHARD A. FRIELANDER, AND MICHAEL S. RUBIN Mariscal, Weeks, McIntyre & Friedlander 2901 N. Central Ave., #200, Phoenix, AZ 85012 602-285-5000 mwmf.com Five of the firm’s senior lawyers are actively and continuously involved in alternative dispute resolution, including acting as arbitrators, mediators and neutral case evaluators in Arizona and throughout the Southwest.

DENISE M. BLOMMEL 7272 E. Indian School Rd., #206, Scottsdale, AZ 85251 480-425-7272 azlaborlaw.com Blommel has more than 28 years of experience as an employment and labor law attorney, 15 years as a practicing mediator, including seven years serving as a contract mediator for the U.S. Postal Service.

Denise M. Blommel PLLC Labor and Employment Law Consultation and Training Mediation of employer-employee disputes

Admitted in Arizona and Nevada state and federal courts Practicing employment law for over 33 years Mediator – AAA panel and mediating at US Postal Service since 1999 Helping businesses and nonprofits with their employees – employee

Since 1967, we have taken pride in representing generations of local families and businesses, from every day matters, to the high profile cases. Whether your problem is big or small, we are here for you from Generation to Generation.

AREAS OF PRACTICE Business & Personal Litigation

handbook drafting and editing, proper payment of employees, training in

Family & Divorce

prevention of harassment; dealing with federal and state investigations and

Business Formation & Counseling

inspectors, and problems with work comp, ADA and FMLA situations

Estate Planning & Trust Administration Criminal & DUI

7272 E. Indian School Road – Suite 206 – Scottsdale, AZ 85251

ph: 480-425-7272 | fx: 480-425-7274

Probate & Guardianship/Conservatorship

denise@azlaborlaw.com | www.azlaborlaw.com

Leah Pallin-Hill, Mediation and Arbitration Svcs, PLLC Personal Injury Professional Malpractice Commercial Construction Real Estate Employment

Co-Founders C.D. Owens, Esq. Michelle J. Perkins, Esq.

and Family Matters Leah Pallin-Hill is a firm believer in Alternative Dispute Resolution and out of court solutions. She has mediated over 1300 cases since she left the Maricopa County Superior Court in 2002 where she served as a Superior Court Commissioner and Judge pro tem from 1997 to 2002. Leah graduated with honors from the Sandra Day O’Connor School of Law and received mediation training at the Pepperdine University School of Law’s Straus Institute of Dispute Resolution. She handles civil cases including personal injury, professional malpractice, commercial, construction, real estate, employment, and family matters. Leah is proud to have settlement rate of close to 97%. She is a “get it done” mediator and won’t waste your time.

2375 E. Camelback Road – Suite 600 – Phoenix, Arizona 85016

ph: 602-387-5323

LeahPallinHill@aol.com | www.leahpallinhill.com

OWENS & PERKINS, P.C. ATTORNEYS AT LAW 7322 E. Thomas Road Scottsdale, Arizona 85251 p: 480.994.8824

f: 480.941.2215

www.oplaw.com We are located near the intersection of Scottsdale and Thomas Roads, just east of Scottsdale Road, on the north side of Thomas, and conveniently located just off the 101.

AB | March-April 2012 75

BONNIE L. BOODEN

101 N. First Ave., #2080, Phoenix, AZ 85003 602-252-4880 bonnieboodenlaw.com Booden offers mediation as another means to resolve the issues that arise out of the dissolution of a marriage.

BRICE BUEHLER

212 E. Bethany Home Rd., Phoenix, AZ 85012-1229 602-234-1212 bricebuehler.com Since 1987, Buehler has mediated or arbitrated more than 2,500 disputes. Buehler’s experience includes corporate, commercial, partnership, bodily injury and wrongful death, professional (medical, dental, and legal) malpractice, construction, environmental, and probate disputes.

JOHN R. DACEY, MICHAEL R. KING, RICHARD K. MAHRLE Gammage & Burnham

2 N. Central Ave., 15th Floor, Phoenix, AZ 85004 602-256-0566 gblaw.com As part of Gammage & Burnham’s practice, several attorneys are available to serve as mediators or arbitrators in employment, construction, general, commercial and other litigation matters.

DAVID J. DAMRON

2415 E. Camelback Rd., #700, Phoenix, AZ 85016 602-476-1836 damronadr.com Damron specializes in alternative dispute resolution including mediation, settlement conferences and arbitration.

FRANKLIN D. “TROY” DODGE Ryan Rapp & Underwood

3200 N. Central Ave., #1600, Phoenix, AZ 85012 602-280-1000 rrulaw.com Dodge’s practice has an emphasis in the area of commercial contract and real estate, and arbitration and mediation.

PAUL F. ECKSTEIN Perkins Coie

2901 N. Central Ave., #2000, Phoenix, AZ 85012-2788 602-351-8000 perkinscoie.com Eckstein’s practice is focused on civil litigation and he also frequently serves as a mediator and arbitrator.

MICHELE M. FEENEY

6525 N. Central, Ave., Phoenix, AZ 85012 602-682-7513 mmflaw.com Devoting her practice to mediation, arbitration and alternative dispute resolution, Feeney has litigated cases in the areas of medical malpractice, wrongful death, personal injury and other tort litigation.

LAWRENCE H. FLEISCHMAN The Fleischman Law Firm

2850 N. Swan Rd., #120, Tucson, AZ 85712 520-326-6400 fladr.com Fleischman created the first Center for Dispute Resolution in the Arizona Superior Court system, saving litigants and taxpayers millions of dollars each year. To date, he has mediated more than 6,000 cases for clients.

SHERMAN D. FOGEL

2850 E. Camelback Rd., #200, Phoenix, AZ 85016 602-264-3330 shermanfogel.com Fogel is a full-service conflict management and dispute resolution professional, providing mediation, arbitration and facilitation services.

76 AB | March-April 2012

RICHARD N. GOLDSMITH Lewis and Roca 40 N. Central Ave., #1900, Phoenix, AZ 85004 602-262-5341 lrlaw.com Goldsmith mediates commercial disputes and has extensive experience handling matters related to Articles 2 and 9 of the Uniform Commercial Code, commercial and real estate lending and leasing, and loan documentation.

BRIAN MICHAEL GOODWIN Polsinelli Shughart 1 E. Washington St., #1200, Phoenix, AZ 85004 602-650-2001 polsinelli.com Goodwin is a professionally trained mediator and served as a judge pro tempore with the Maricopa County Superior Court from 1982-2005.

ALONA GOTTFRIED, JARED SIMMONS Simmons & Gottfried, PLLC 8160 E. Butherus Dr., #7, Scottsdale, AZ 85260 480-998-1500 sglawaz.com Specialties include family matters, commercial and business issues, employment disputes, and real estate matters.

J. ALEX GRIMSLEY Bryan Cave LLP 2 N. Central Ave., #2200, Phoenix, AZ 85004-4406 602-364-7117 bryancave.com Grimsley has represented a variety of domestic and foreign companies in international arbitrations.

STEVEN S. GUY, REBECCA A. WINTERSCHEIDT Snell & Willmer 400 E. Van Buren St., #1900, Phoenix, AZ 85004-2202 602-382-6000 swlaw.com Guy’s practice includes mediation and arbitration of litigated disputes. Winterscheidt serves as an arbitrator of employment disputes for the American Arbitration Association.

WILLIAM HAUG, CHAD SCHEXNAYDER Jennings, Haug & Cunningham 2800 N. Central Ave., #1800, Phoenix, AZ 85004 602-234-7800 jhc-law.com ADR attorneys at Jennings, Haug & Cunningham represent businesses, agencies and individuals involved in business disputes.

MICHAEL W. HERZOG The Herzog Law Firm, P.C. 14350 N. 87th St., #180, Scottsdale, AZ 85260 480-264-0842 herzogfirm.com Herzog is a certified specialist in injury and wrongful death litigation and his practice includes arbitration and mediation.

MARC KALISH 3219 E. Camelback Rd., Phoenix, AZ 85018 602-956-3608 arizonamediator.com Since receiving formal mediation training in 1995, Kalish has devoted his law practice almost exclusively to providing alternative dispute resolution services as both an arbitrator and mediator.

MARK E. LASSITER Davis Miles

80 E. Rio Salado Pkwy., #401, Tempe, AZ 85281 480-733-6800 Lassiter has an “AV Preeminent” rating by the Martindale-Hubbell Peer Review Ratings system, which connotes the highest possible rating in both legal ability and ethical standards and is head of dispute resolution department.

AMY L. LIEBERMAN, DONNA WILLIAMS Insight Employment Mediation

8149 N. 87th Pl., Scottsdale, AZ 85258 480-246-3366 insightemployment.com Lieberman’s practice is focused on the prevention and resolution of workplace and business conflict. She mediates primarily employment and commercial matters.

MERTON E. MARKS

DAVID L. ROSE, SHARON B. SHIVELY, DAVID C. TIERNEY Sacks Tierney

4250 N. Drinkwater Blvd., 4th Floor, Scottsdale, AZ 85251-3693 480-425-2600 sackstierney.com In addition to serving on some of the AAA’s most sought-after arbitration panels, Sacks Tierney attorneys regularly appear as advocates in arbitrations (or mediations) under AAA rules, or in State Court arbitrations convened under an arbitration agreement.

ROBERT A. ROYAL Tiffany & Bosco

2525 E. Camelback Rd., Phoenix, AZ 85016-9240 602-255-6011 tblaw.com Royal’s practice emphasizes intra-corporate dispute and director, officer and manager liability issues.

2575 E. Camelback Road, #450, Phoenix, AZ 85016 480-544-4324 mertonemarks.com Marks is a nationally known arbitrator and mediator of commercial disputes involving insurance, reinsurance, securities and product liability. He is an arbitrator for the AAA on its commercial, reinsurance and large complex case panels and is a mediator on the AAA mediation panel.

IRA M. SCHWARTZ DeConcini McDonald Yetwin & Lacy, P.C.

BRUCE E. MEYERSON LaSota & Peters

STEPHEN H. SCOTT, CHRISTOPHER M. SKELLY Scott & Skelly

722 E. Osborn Rd., #100, Phoenix, AZ 85014 602-248-2900 lasotapeters.com Meyerson is a mediator, arbitrator, and trainer. From 1990 through 2000, Meyerson practiced commercial and employment litigation with Meyer, Hendricks, Victor, Osborn & Maledon, and Steptoe & Johnson.

ROBERT J. MILLIGAN Milligan Lawless Taylor Murphy & Bailey, P.C.

4647 N. 32nd St., #185, Phoenix, AZ 85018 602-792-3500 mltmblaw.com Milligan specializes in health care law and mediation of litigated cases and pre-litigation disputes.

LEAH PALLIN-HILL Mediation and Arbitration Services, PLLC

2375 E. Camelback Rd., #500, Phoenix, AZ 85016-3489 602-387-5323 leahpallinhill.com Pallin-Hill offers ADR for general civil matters, including commercial disputes, construction, condemnation, employment, family, malpractice, elder abuse/nursing homes, personal injury, probate, and real estate.

DAVID W. REES 4771 E. Camp Lowell Dr., Tucson, AZ 85712

520-327-7775 thereeslawfirm.com Rees offers services as a mediator, services as an arbitrator or represents individuals who wish to have matters resolved through means other than a civil trial.

SUSAN M. ROBBINS Cooley & Robbins, LLC

10211 W. Thunderbird Blvd., #201, Sun City, AZ 85351 623-977-1900 azprobatelaw.com Robbins is a member of the State Bar Alternative Dispute Resolution Section and is also a member of the Association for Conflict Resolution. She is active in the area of mediation and disputes and contested matter in elder law. 78 AB | March-April 2012

7310 N. 16th St., #330, Phoenix, AZ 85020 602-282-0500 deconcinimcdonald.com Schwartz actively serves as a mediator and arbitrator of intellectual property disputes.

1313 E. Osborn Rd., #120, Phoenix, AZ 85014 602-277-8228 scottandskelly.com Scott is a former judge on the Arizona Superior Court who now serves full-time as a mediator, arbitrator, appraisal umpire and discovery master. Skelly has conducted thousands of mediations in virtually every kind of civil case.

BRIAN E. SMITH Brian Smith Mediation & Arbitration

550 W. Baseline Rd., #102-240, Mesa, AZ 85210 480-507-8895 bsmed-arb.com Brian has established himself as a proven mediator, adept at impartially assisting and guiding parties to effectively facilitate their self-determined mutual decision making which is the cornerstone of the mediation process.

THOMAS L. TOONE Beer & Toone, P.C.

76 E. Mitchell Dr., Phoenix, AZ 85012-2330 602-263-0900 beer-toone.com Toone has served as settlement judge, arbitrator or mediator in more than 2,100 cases in Maricopa County.

MARK D. ZUKOWSKI Jones, Skelton and Hochuli, P.L.C.

2901 N. Central Ave., #800, Phoenix, AZ 85012 602-263-1759 jshfirm.com Zukowski is a construction and commercial arbitrator and mediator for the AAA. Mark also serves as a private arbitrator and mediator and as a settlement conference Judge Pro Tem for the Maricopa County Superior Court.

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Member State Bar of Arizona ADR Section since 2001, serving as its Chair (2002-2003), and the Arizona Chapter of the Association for Conflict Resolution.

Award Categories will include:

Recipient Certificate of Recognition of the Trial Courts of Arizona in Maricopa County for service and assistance in ADR (2005).

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AB | March-April 2012 79

Based on the outcome of the largest business opinion poll in Arizona, these businesses all earned coveted No. 1 rankings

80 AB | March-April 2012

Large-size advertising agencies

Radio Stations

Maintenance/Janitorial Services

7740 N. 16th St., #200 Phoenix, AZ 85020 602-274-6200 ktar.com

7250 N. 16th St., #302 Phoenix, AZ 85020 602-433-0550 janikingaz.com

The Lavidge Company

News Talk 92.3 KTAR

Medium-size advertising agencies

SEO/Social Media Marketing

4150 N. Drinkwater Blvd., #500 Scottsdale, AZ 85251 480-317-6040 rrpartners.com

315 S. 48th St., #110 Tempe, AZ 85281 800-588-2188 nationalpcsolutions.com

2777 E. Camelback Rd., #300 Phoenix, AZ 85016 480-998-2600 lavidge.com

R&R Partners

Small advertising agencies Marketing with a Flair

20470 N. Lake Pleasant Rd., #107 Peoria, AZ 85382 602-374-4923 marketingwithaflair.com

National PC Solutions

TV Stations

KPNX-TV, Channel 12 200 E. Van Buren Ave. Phoenix, AZ 85004 602-257-1212 azcentral.com

Jani-King Southwest

Moving Companies

Professional Movers Inc. 4022 W. Turney Ave., #A7 Phoenix, AZ 85019 602-352-0091 professionalmoversinc.com

Office: Business Centers

Advantage Office Suites/ Princess Scottsdale 17470 N. Pacesetter Way Scottsdale, AZ 85255 480-305-2000 advantageofficesuites.com

Commercial Printers

Copy/Duplicating/Printing

2937 E. Broadway Rd. Phoenix, AZ 85040 602-243-5777 prismagraphic.com

4820 N. 8th Pl. Phoenix, AZ 85014 602-252-3900 printtime.com

Graphic Design Firms

Delivery Messengers

2355 E. Camelback Rd., #200 Phoenix, AZ 85016 602-257-9790 esserdesign.com

11445 E. Via Linda, #2-171 Scottsdale, AZ 85259 480-247-7750 citywidecourier.com

Internet Marketing

Employment: Leasing/PEOs

1010 E. Missouri Ave. Phoenix, AZ 85014 602-395-5850 mcmurry.com

2152 S. Vineyard Ave., Bldg. 6, #117 Mesa, AZ 85210 480-962-1580 hcscando.com

Production Companies

Employment: Permanent

Office: Supply Companies

175 S. Hamilton Pl., #115 Gilbert, AZ 85233 480-621-5397 imageavestudios.com

3800 N. Central Ave., #C100 Phoenix, AZ 85012 602-200-3910 randstadstaffing.com

107 W. Julie Dr. Tempe, AZ 85283 480-921-2900 wist.com

Prisma Graphic Corp.

Esser Design LLC

McMurry

Image Ave Studios

Promotional Products

Commotion Promotions LTD 2999 N. 44th St., #340 Phoenix, AZ 85018 602-996-0006 commotionpromotions.com

Print Time

Citywide Courier

Human Capital Strategies

Randstad

Employment: Temporary

Corporate Job Bank Personnel Services

Office: Large Furniture Companies Corporate Interior Systems Inc. 3311 E. Broadway Rd. Phoenix, AZ 85040 602-304-0100 cisinphx.com

Office: Small Furniture Companies

Transact Commercial Furnishings Inc. 4600 E. Washington St., #100 Phoenix, AZ 85034 602-251-3838 transactfurniture.com

Office: Machine Dealers

Toshiba Business Solutions 2202 W. Huntington Dr. Tempe, AZ 85282 602-470-8888 toshibaaz.com

Wist Office Products

Recycling Firms

Republic Services

1955 E. Broadway Rd. Scottsdale, AZ 85282 480-966-0709 corporatejobbank.com

18500 N. Allied Way Phoenix, AZ 85054 480-627-2700 republicservices.com

Executive Search

Entertainment: Amusement Venues

802 N. 3rd Ave. Phoenix, AZ 85003 602-462-2200 riester.com

4800 N. Scottsdale Rd., #2800 Scottsdale, AZ 85251 480-718-6100 govig.com

455 N. Galvin Pkwy. Phoenix, AZ 85008 602-273-1341 phoenixzoo.org

Medium-size public relations

Guard Service/Security Firms

Catering Services

16559 N. 92nd St., #105 Scottsdale, AZ 85260 480-284-6033 slentertainment.com

1717 W. Northern Ave., #200 Phoenix, AZ 85021 602-778-6700 vss-security-services.com

225 N. 32nd Pl. Phoenix, AZ 85034 602-266-8100 nibblerscatering.com

Large-size public relations Riester

Steve LeVine Entertainment

Govig & Associates

VSS Security Services

Phoenix Zoo

Nibblers Catering

AB | March-April 2012 81

Coffee Houses and Cafes

The Village Coffee Roastery 8120 N. Hayden Rd., #104 Scottsdale, AZ 85258 480-905-0881 villagecoffee.com

Concert Venues

Celebrity Theatre

440 N. 32nd St. Phoenix, AZ 85008 602-267-1600 celebritytheatre.com

Micro Breweries

Sonoran Brewing Company 10426 E. Jomax Rd. Scottsdale, AZ 85262 602-484-7775 sonoranbrewing.com

Movie Theaters

The Cine Capri at Harkins Scottsdale 101 Scottsdale Rd. and Loop 101 Phoenix, AZ 85054 602-222-4275 harkinstheatres.com

Restaurants: American Contemporary elements Restaurant

5700 E. McDonald Dr. Paradise Valley, AZ 85253 480-607-2300 elementsrestaurant.com

Restaurants: Asian

Roka Akor Steak & Sushi & Shochu Lounge 7299 N. Scottsdale Rd. Scottsdale, AZ 85253 480-306-8800 rokaakor.com

Restaurants: French Coup Des Tartes

Restaurants: Mexican

La Hacienda at the Fairmont Scottsdale Princess 7575 E. Princess Dr. Scottsdale, AZ 85255 480-585-4848 scottsdaleprincess.com

Restaurants: Romantic

Kai at Sheraton Wild Horse Pass 5594 W. Wild Horse Pass Blvd. Chandler, AZ 85226 602-225-0100 wildhorsepassresort.com

Restaurants: Seafood

Salt Cellar Restaurant 550 N. Hayden Rd. Scottsdale, AZ 85257 480-947-1963 saltcellarrestaurant.com

Restaurants: Southwestern, Eclectic Vincent on Camelback

3930 E. Camelback Rd. Phoenix, AZ 85018 602-224-0225 vincentsoncamelback.com

Restaurants: Steaks/Chops

Donovan’s Steak & Chop House 3101 E. Camelback Rd. Phoenix, AZ 85016 602-955-3666 donovanssteakhouse.com

Restaurants: Uniquely AZ El Chorro

5550 E. Lincoln Dr. Paradise Valley, AZ 85253 480-948-5170 elchorro.com

Wine Bars

Medium-size Accounting Firms Grant Thornton LLP

2398 E. Camelback Rd., #600 Phoenix, AZ 85016 602-474-3400 grantthornton.com

Small Accounting Firms

Mukai Greenlee & Company PC 2600 N. Central Ave., #1820 Phoenix, AZ 85004 602-279-2600 mukaigreenlee.com

Large-size Banks

National Bank of Arizona 6001 N. 24th St. Phoenix, AZ 85016 602-235-6000 nbarizona.com

Medium-size Banks Biltmore Bank

5055 N. 32nd St. Phoenix, AZ 85018 602-992-5055 biltmorebankaz.com

Small Banks

Pinnacle Bank

14287 N. 87th St., #123 Scottsdale, AZ 85260 480-609-0055 pinnaclebankaz.com

Business Brokers

Fox & Fin Financial Group 15029 N. 74th St. Scottsdale, AZ 85260 480-421-9789 foxfin.com

Credit Unions

Kazimierz World Wine Bar

Arizona State Credit Union

7137 E. Stetson Dr. Scottsdale, AZ 85251 480-946-3004 kazbar.net

2355 W. Pinnacle Peak Rd. Phoenix, AZ 85027 800-671-1098 azstcu.org

Wine/Specialty Shops

Financial Investment Consulting

10315 N. Scottsdale Rd. Scottsdale, AZ 85253 480-905-1308 razzsrestaurant.com

17550 N. 75th Ave. Glendale, AZ 85308 623-486-0162 totalwine.com

3336 N. 32nd St., #100 Phoenix, AZ 85018 602-955-5007 keatsconnelly.com

Restaurants: International

Wineries: Arizona Caduceus Cellars

Insurance Brokers Marsh & McLennan Companies

158 Main St., Jerome, AZ 86331 928-639-9463 caduceus.org

2325 E. Camelback Rd., #600 Phoenix, AZ 85016 602-337-6300 marsh.com

Restaurants: Italian

Large-size Accounting Firms

Insurance: Property/Casualty

3225 E. Camelback Rd. Phoenix, AZ 85018 602-956-0836 tomasos.com

2901 N. Central Ave., #1200 Phoenix, AZ 85012 602-234-5100 deloitte.com/us

16001 N. 28th Ave. Phoenix, AZ 85053 602-333-5740 farmersinsurance.com

4626 N. 16th St. Phoenix, AZ 85016 602-212-1082 nicetartes.com

Restaurants: Fusion/Eclectic

Razz’s Restaurant and Catering

T. Cook’s at Royal Palms

5200 E. Camelback Rd. Phoenix, AZ 85018 602-808-0766 royalpalmsresortandspa.com

Tomaso’s Italian Cuisine

82 AB | March-April 2012

Total Wine

Deloitte & Touche LLP

KeatsConnelly

Farmers Insurance Co.

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FOR MORE INFORMATION: Call 602.235.6000 or visit WWW.NBARIZONA.COM AB | March-April 2012 83

Investment Brokers

Eye Care Centers

Computer: Consulting Firms

2555 E. Camelback Rd., #140 Phoenix, AZ 85016 800-308-1486 schwab.com

16 locations in Arizona 210-340-3531 ecca.com

10201 S. 51st St., #100 Phoenix, AZ 85044 602-247-7600 itlogistixs.com

Law Firms (60+ attorneys)

Gainey Village Health Club & Spa

Charles Schwab & Co. Inc.

Snell & Wilmer L.L.P. One Arizona Center Phoenix, AZ 85004 602-382-6000 swlaw.com

Law Firms (25-59 attorneys) Sacks Tierney PA

4250 N. Drinkwater Blvd., 4th Fl. Scottsdale, AZ 85251 480-425-2600 sackstierney.com

Law Firms (Less than 25 attorneys) Comitz | Beethe PLLC

6720 N. Scottsdale Rd., #150 Scottsdale, AZ 85253 480-998-7800 cobelaw.com

SBA Lenders

EyeMasters

Health and Fitness

7477 E. Doubletree Ranch Rd. Scottsdale, AZ 85258 480-609-6979 villageclubs.com

HMOs

Health Net of Arizona Inc. 1230 W. Washington St., #401 Tempe, AZ 85281 602-794-1400 healthnet.com

Home Health Agencies

Cypress HomeCare Solutions 5225 N. Central Ave., #212 Phoenix, AZ 85012 602-264-8009 cypresshomecare.com

Independent/Assisted Living Vi at Grayhawk

Southwestern Business Financing Corp.

7501 E. Thompson Peak Pkwy. Scottsdale, AZ 85255 480-563-5300 viliving.com/grayhawk

Venture Capital Consulting Firms

Blue Cross Blue Shield of Arizona

3200 N. Central Ave., #1550 Phoenix, AZ 85012 602-495-6495 swbfc.com

Grayhawk Capital

5050 N. 40th St., #310 Phoenix, AZ 85018 602-956-8700 grayhawkcapital.us

Acute Care Hospitals (325 or more beds)

St. Josephâ&#x20AC;&#x2122;s Hospital & Medical Center 350 W. Thomas Rd. Phoenix, AZ 85013 602-406-3000 stjosephs-phx.org

PPOs

P.O. Box 13466 Phoenix, AZ 85002 602-864-4400 azblue.com

Urgent Care Centers

NextCare Urgent Care

2550 N. Thunderbird Cir., #303 Mesa, AZ 85215 888-381-4858 nextcare.com

Logistixs Group LLC

Computer: Network Integrators IO

615 N. 48th St. Phoenix, AZ 85008 866-382-3530 io.com

Computer: Retailers Insight

6820 S. Harl Ave. Tempe, AZ 85283 800-467-4448 insight.com

Computer: Service/Repair Data Doctors

1400 E. Southern Ave., #1020 Tempe, AZ 85282 480-921-2444 datadoctors.com

Computer: Training Centers

New Horizons Computer Learning Centers 9200 E. Pima Center Pkwy., #160 Scottsdale, AZ 85258 480-736-9300 newhorizons.com

Document Scanning & Imaging Firms OSAM Document Solutions, Inc. 3520 N. 16th St. Phoenix, AZ 85016 602-263-9432 osaminc.com

Internet Service Providers

Cox Communications Arizona 1550 W. Deer Valley Rd. Phoenix, AZ 85027 623-594-1000 cox.com

Alternative Energy

Long Distance Carriers

Chandler Regional Medical Center

350 W. Washington St., #600 Tempe, AZ 85281 877-850-FSLR (3757) firstsolar.com

615 W. Deer Valley Rd., #117 Phoenix, AZ 85027 877-99-HDTEL (43835) comvoice.com

Acute Care Hospitals (< 200 beds)

Sonora Quest Laboratories

Bioscience Firms

Management: Consulting

1255 W. Washington St. Tempe, AZ 85281 602-685-5000 sonoraquest.com

3101 N. Central Ave., #300 Phoenix, AZ 85012 602-264-6835 cbiz.com/cbizmhm-phoenix

Clean Room Design

Manufacturing: Defense/Aerospace

6150 W. Chandler Blvd., #39 Chandler, AZ 85226 480-785-9911 brycon.com

5000 E. McDowell Rd. Mesa, AZ 85215 480-891-3000 boeing.com

Acute Care Hospitals (200-324 beds) 475 S. Dobson Rd. Chandler, AZ 85224 480-728-3000 Chandlerregional.org

Paradise Valley Hospital

3929 E. Bell Rd. Phoenix, AZ 85032 602-923-5000 paradisevalleyhospital.com

Dental Health Plans

Delta Dental of Arizona

5656 W. Talavi Blvd., Glendale, AZ 85306 602-938-3131 deltadentalaz.com 84 AB | March-April 2012

First Solar Inc.

Brycon Construction

ComVoice

CBIZ MHM LLC

The Boeing Company

Manufacturing: Electronic

Small Architectural Firms

General Dynamics C4 Systems

Contractors: Masonry

8201 E. McDowell Rd. Scottsdale, AZ 85257 480-441-3033 gdc4s.com

FM Solutions

4001 N. 3rd St., #250 Phoenix, AZ 85012 602-265-7900 fmsolutions.net

Sun Valley Masonry Inc.

Manufacturing: Non-Electronic

Large Brokerage Firms

Contractors: Mechanical (staff of 90 or more)

333 N. Central Ave. Phoenix, AZ 85004 602-366-8100 fcx.com

2415 E. Camelback Rd. Phoenix, AZ 85016 602-735-5555 cbre.com/phoenix

1850 E. Riverview Dr. Phoenix, AZ 85034 602-470-1920 midstatemechanical.com

Freeport-McMoRan Copper & Gold Inc.

Software Companies Infusionsoft

2065 W. Obispo Ave., #103, Gilbert, AZ 85233 866-800-0004 infusionsoft.com

Technical Placement Aerotek Inc.

4657 E. Cotton Gin Loop, #250 Phoenix, AZ 85040 602-567-1980 aerotek.com

Telecom Contractors

All-Tel, Data & Fiber, Inc. 4645 S. Ash Ave., #I-1 Tempe, AZ 85282 480-839-9659 atdfinc.net

Telephone Equipment Systems Mitel

7300 W. Boston St. Chandler, AZ 85226 480-961-9000 mitel.com

Web Designers and Hosting Companies The Go Daddy Group Inc.

CBRE

10828 N. Cave Creek Rd. Scottsdale, AZ 85020 602-943-6106 svmasonry.com

Midstate Mechanical Inc.

Small Brokerage Firms

Contractors: Mechanical (staff of less than 90)

2777 E. Camelback Rd., #230 Phoenix, AZ 85016 480-994-8155 gpe1.com

8261 E. Gelding Dr., #A Scottsdale, AZ 85260 480-998-1122 tinworks.com

GPE Commercial Advisors

Construction Companies: Heavy

Tin Works Inc.

Contractors: Tenant Improvement

FNF Construction Inc.

The Weitz Company Special Projects

115 S. 48th St. Tempe, AZ 85281 480-784-2910 fnfinc.com

5555 E. Van Buren St., #155 Phoenix, AZ 85008 602-225-0225 weitz.com

Construction: Rental Equipment

Developers: Commercial

6929 E. Greenway Pkwy., #200 Scottsdale, AZ 85254 800-222-7777 rscrental.com

1707 E. Highland Ave. Phoenix, AZ 85016 602-264-4411 kitchell.com

RSC Equipment Rental

Contractors: Electrical (staff of 120 or more) Wilson Electric Services Corp. 600 E. Gilbert Dr. Tempe, AZ 85281 480-505-6600 wilsonelectric.net

Contractors: Electrical (staff of less than 120)

14455 N. Hayden Rd., #219 Scottsdale, AZ 85260 480-505-8800 godaddy.com

JFK Electrical Contracting Enterprises Inc.

Wireless Communications

Contractors: General (staff of 100 or more)

1439 W. San Angelo St., Gilbert, AZ 85233 480-926-3500 jfkelectric.com

Kitchell

Engineering: Civil (staff of 12 or more) Wood, Patel & Associates Inc. 2051 W. Northern Ave., #100 Phoenix, AZ 85021 602-335-8500 woodpatel.com

Engineering: Civil (staff of less than 12) Coe & Van Loo Consultants Inc. 4550 N. 12th St. Phoenix, AZ 85014 602-264-6831 cvlci.com

Engineering: Electrical

Verizon Wireless

Sundt Construction, Inc.

7155 W. Detroit St. Chandler, AZ 85226 480-763-6300 verizonwireless.com

2620 S. 55th St. Tempe, AZ 85282 480-293-3000 sundt.com

7135 E. Camelback Rd., #275 Scottsdale, AZ 85251 480-481-4900 esdaz.com

Commercial Real Estate: Architectural Firms

Contractors: General (staff of 31-99)

Engineering: GEO Material Testing

455 N. 3rd St., #250 Phoenix, AZ 85004 602-265-2200 smithgroupjjr.com

3036 E. Greenway Rd. Phoenix, AZ 85032 602-494-0800 coreconstruct.com

3331 E. Wood St. Phoenix, AZ 85040 602-997-6391 speedie.net

Large Architectural Firms

Contractors: General (staff of less than 30)

Engineering: Mechanical

7550 E. McDonald Dr., #A Scottsdale, AZ 85250 480-367-2100 swabackpartners.com

461 N. Dean Ave. Chandler, AZ 85226 480-961-0004 suneaglecorporation.com

7201 N. Dreamy Draw Dr., #200 Phoenix, AZ 85020 602-943-4116 mpeconsult.com

SmithGroupJJR

Swaback Partners PLLC

86 AB | March-April 2012

CORE Construction, Inc.

Sun Eagle Corporation

Energy Systems Design

Speedie & Associates, Inc.

Peterson Associates

Engineering: Structural

Caruso Turley Scott Inc.

1215 W. Rio Salado Pkwy., #200 Tempe, AZ 85281 480-774-1700 ctsaz.com

Property Management

Grubb & Ellis Management Services Inc. 3133 E. Camelback Rd., #100 Phoenix, AZ 85016 602-956-4367 grubb-ellis.com

Environmental Firms

Real Estate Appraisers: Commercial

8211 S. 48th St. Phoenix, AZ 85044 602-438-2200 stantec.com

2944 N. 44th St., #200 Phoenix, AZ 85018 602-955-4000 naihorizon.com

Stantec Consulting Services Inc.

Green Builders

Adolfson & Peterson Construction 5002 S. Ash Ave. Tempe, AZ 85282 480-345-8700 a-p.com

Interior Design: Commercial evolution design inc.

51 W. 3rd St., #115 Tempe, AZ 85281 480-921-0880 evolutiondesigninc.com

Interior Design: Commercial FoRM Design Studio Ltd. 1 N. Central Ave., #104 Phoenix, AZ 85004 602-712-0400 formdesignstudio.com

Landscape: Architects JJR|Floor

1425 N. 1st St., 2nd Floor Phoenix, AZ 85004 602-462-1425 jjr-floor.com

Landscape: Contractors

ValleyCrest Landscape Development Inc. 2926 E. Illini St. Phoenix, AZ 85040 602-243-1700 valleycrest.com

Landscape: Maintenance AAA Landscape

3747 E. Southern Ave. Phoenix, AZ 85040 602-437-2690 aaalandscape.com

Mortgage Brokers

Keystone Commercial Capital 2525 E. Camelback Rd., #570 Phoenix, AZ 85016 602-997-3920 keystonecommercialcapital.com

Private Lenders

Gauntlet Commercial Real Estate Capital LLC

7150 E. Camelback Rd., #444 Scottsdale, AZ 85251 480-941-3082 gauntletcommercial.com 88 AB | March-April 2012

NAI Horizon

Retail Owner/Operator

Corporate Relocation

Coldwell Banker Residential Brokerage Relocation 3050 W. Agua Fria Fwy., #130 Phoenix, AZ 85027 623-344-4113 azmoves.com

Home Builders PulteGroup

16767 N. Perimeter Dr. Scottsdale, AZ 85260 480-391-6000 pultegroup.com

Michael A. Pollack Real Estate Investments

Custom Home Builders: Phoenix

Solar Installer: Commercial

Custom Home Builders: Tucson

600 E. Gilbert Dr. Tempe, AZ 85281 480-505-6600 wilsonelectric.net

3615 N. Prince Village Pl., #141 Tucson, AZ 85719 520-322-6336 milestone-homes.com

Active Adult Communities

Homeowners Association Management

26415 W. Desert Vista Blvd. Buckeye, AZ 85396 800-341-6121 delwebb.com/festival

9362 E. Raintree Dr. Scottsdale, AZ 85260 480-551-4301 rossmar.com

1136 W. Baseline Rd. Mesa, AZ 85210 480-888-0888 pollackinvestments.com

Wilson Electric

Sun City Festival by Del Webb

Kitchell Custom Homes 1707 E. Highland Ave. Phoenix, AZ 85016 602-222-5300 kitchellcustomhomes.com

Milestone Homes

Rossmar & Graham

Air Conditioning/Heating

Interior Design: Residential

1701 S. Indian Bend Rd., #101 Tempe, AZ 85281 480-968-8208 azairconditioning.com

7007 E. 3rd Ave. Scottsdale, AZ 85251 480-421-2799 vallonedesign.com

Wolff Mechanical Inc. AC, Heat & Solar

Architectural Firm: Residential

Vallone Design Inc.

Landscape: Design/Build

Candelaria Design Associates LLC

Landscaping by Andre Inc.

Condominiums: High Rise Living

Masterplanned Communities

5450 E. Deer Valley Dr. Phoenix, AZ 85054 480-248-3300 toscanaofdesertridge.com

1475 E. Bella Vista Dr. San Tan Valley, AZ 85143 480-987-8073 johnsonranch.com

4450 N. 12th St., #278 Phoenix, AZ 85014 602-604-2001 candelariadesign.com

Toscana of Desert Ridge

Contractors: Plumbers

10830 N. 71st Pl., #205 Scottsdale, AZ 85254 480-483-8088 landscapingbyandre.com

Johnson Ranch

Mortgage Bankers

Benjamin Franklin The Punctual Plumber

M&I, a part of BMO Financial Group

Contractors: Roofers

Multi-Family Builders

3601 N. 36th Ave. Phoenix, AZ 85019 602-944-6506 scottroofingco.com

4040 E. Camelback Rd., #275 Scottsdale, AZ 85018 602-954-0109 grayus.com

355 E. Warner Rd., #4 Chandler, AZ 85225 480-812-1855 benfranklinplumbingaz.com

Scott Roofing

1 E. Camelback Rd. Phoenix, AZ 85012 602-241-6500 mibank.com

Gray

AB | March-April 2012 89

Multi-Family Management Mark-Taylor Residential 6623 N. Scottsdale Rd. Scottsdale, AZ 85250 480-991-9111 mark-taylor.com

Nurseries

Stereo/Home Theater

Starpower Home Theater 7077 E. Mayo Blvd. Phoenix, AZ 85054 480-538-1700 star-power.com

Title Insurance Companies

Moon Valley Nursery Inc.

Great American Title Agency, Inc.

Pest Control Services

Retail: Appliance Stores

P.O. Box 61175 Phoenix, AZ 85082 602-275-8555 arizonaexterminating.com

4727 E. Bell Rd., #47 Phoenix, AZ 85032 602-482-2737 besthomeappliances.com

18047 N. Tatum Blvd. Phoenix, AZ 85032 602-493-0403 moonvalleynurseries.com

Arizona Exterminating Company

Pool Builders

California Pools & Landscape 4320 W. Chandler Blvd., #1 Chandler, AZ 85226 480-345-0005 calpool.com

Real Estate Agents

Kristen White, Realty Executives 6263 N. Scottsdale Rd., #140 Scottsdale, AZ 85250 602-653-5000 kristenwhiterealty.com

Real Estate Companies

Coldwell Banker Residential Brokerage 10446 N. 74th St., #100 Scottsdale, AZ 85258 480-481-8400 azmoves.com

Referral Services

Rosie on the House P.O. Box 14487 Scottsdale, AZ 85267 888-767-4348 rosieonthehouse.com

Remodelers: Homes

Legacy Design Build Remodeling 7750 E. Gelding Dr., #4 Scottsdale, AZ 85260 480-991-1993 legacyaz.com

Remodelers: Kitchen/Bath

Cook Remodeling & Custom Construction Inc. 1370 W. Los Lagos Vista Ave. Mesa, AZ 85202 480-491-3077 cookremodeling.com

Solar Installers: Residential American Solar

1475 N. Scottsdale Rd., #410 Scottsdale, AZ 85257 480-994-1440 americanpv.com 90 AB | March-April 2012

7720 N. 16th St., #450 Phoenix, AZ 85020 602-445-5525 azgat.com

Best Home Appliances

Automotive Full Service/Repair Greulich’s

8180 E. Raintree Dr. Scottsdale, AZ 85260 480-483-8186 greulichs.com

Beauty/Hair Salons

Furniture Stores

Ladlows Fine Furniture 16000 N. Scottsdale Rd. Scottsdale, AZ 85254 480-609-5000 ladlows.com

Jewelers

Molina Fine Jewelers

3134 E. Camelback Rd. Phoenix, AZ 85016 602-955-2055 molinafinejewelers.com

Shopping Centers

Scottsdale Fashion Square 7014 E. Camelback Rd., #590 Scottsdale, AZ 85251 480-945-5495 macerich.com

Sporting Goods Stores

Dick’s Sporting Goods 8550 S. Emerald Dr. Tempe, AZ 85284 480-592-0938, dickssportinggoods.com

Tourism: Aircraft Charters

Scissors Rox Paper

Southwest Aircraft Charter

Boat Dealers

Airlines Serving Arizona

1840 E. Broadway Rd. Tempe, AZ 85282 480-967-4141 marinemax.com

3800 E. Sky Harbor Blvd. Phoenix, AZ 85034 800-I-FLY-SWA (4-359-792) southwest.com

Car Dealers ($40K or more)

Bed and Breakfast Inns

18530 N. Scottsdale Rd. Phoenix, AZ 85054 480-991-1155 schumachermb.com

26 Avenida De Piedras Sedona, AZ 86351 928-284-5288 lasposadasofsedona.com

4727 E. Cactus Ave., #121 Phoenix, AZ 85032 602-296-5594 scissorsroxpapersalon.com

MarineMax of Arizona

Schumacher European Ltd.

Car Dealers (Less than $40K)

Camelback Volkswagen Subaru Mazda 1499 E. Camelback Rd. Phoenix, AZ 85014 602-265-6600 camelbackdifference.com

Fashion: Men’s

1655 S. Country Club Dr. Mesa, AZ 85210 480-969-2715 swaircraftcharter.com

Southwest Airlines

Las Posadas of Sedona

Casinos

Cliff Castle Casino Hotel 555 Middle Verde Rd. Camp Verde, AZ 86322 928-567-7900 cliffcastlecasinohotel.com

Charter Bus Lines

The Clotherie Ltd.

The Driver Provider

Florist Shops

Golf Courses: Private

10822 N. Scottsdale Rd. Scottsdale, AZ 85255 480-483-9200 cactusflower.com

34034 N. 69th Way Scottsdale, AZ 85266 480-488-7962 terravita.com

2502 E. Camelback Rd., #169 Phoenix, AZ 85016 602-956-8600 theclotherie.com

Cactus Flower Florists

3439 S. 40th St. Phoenix, AZ 85040 602-453-0001 driverprovider.com

Terravita Golf Club

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Golf Courses: Public

Resorts/Hotels (350 rooms or more)

9998 E. Indian Bend Rd. Scottsdale, AZ 85256 480-860-2221 talkingstickgolfclub.com

7000 N. Resort Dr., Tucson, AZ 85750 520-299-2020 loewshotels.com/ventana

Talking Stick Golf Club

Golf Shops: Off Course

PGA TOUR Superstore

2 locations - Scottsdale and Chandler 480-214-4350 pgatoursuperstore.com

Meeting/Convention Facilities

Phoenix Convention Center & Venues 100 N. 3rd St. Phoenix, AZ 85004 800-282-4842 phoenixconventioncenter.com

Spas: Day/Resorts (staff of 100 or more)

Loews Ventana Canyon Resort

Willow Stream Spa at the Fairmont Scottsdale Princess 7575 E. Princess Dr. Scottsdale, AZ 85255 480-585-2732 scottsdaleprincess.com

Resorts/Hotels (210-349 rooms) The Boulders Resort

34631 N. Tom Darlington Dr., Carefree, AZ 85377 480-488-9009 theboulders.com

Resorts/Hotels (Less than 210 rooms) Royal Palms Resort and Spa 5200 E. Camelback Rd. Scottsdale, AZ 85018 602-840-3610 royalpalmsresortandspa.com

Tourism: Meeting/Convention Facilities

Spas: Day/Resorts (staff of less than 100)

Spa Avania at Hyatt Regency Scottsdale 7500 E. Doubletree Ranch Rd. Scottsdale, AZ 85258 480-483-5558 spaavania.com

Travel Agencies

International Cruise & Excursions Inc. 15501 N. Dial Blvd. Scottsdale, AZ 85260 602-395-1995 iceenterprise.com

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