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city, set to be operational by the summer of 2024, is expected to further enhance efficiency and reduce processing times. “Digitalisation and improved customer experience go hand-in-hand,” Van Doesburg explained. By moving away from paper-based processes, the airport is making its operations more efficient, smarter, and environmentally friendly. The introduction of an app-based land-side pick-up and delivery project empowers hauliers to book time slots and access real-time information about handling and waiting times. This data-sharing approach fosters seamless communication among all stakeholders, leading to reduced delays and smoother cargo movements.

INSIDE REVOLUTIONISING CARGO ...

IN a world driven by global trade and logistics, ensuring the safety and security of cargo is of paramount importance. However, the ... PAGE 2

Pushing for progress

SCHIPHOL’S SMART FUTURE

chiphol Airport is gearing up for a smart digital future, determined to be at the forefront of cargo operations innovation. A key initiative driving this transformation is the Smart Cargo Mainport Program (SCMP), which aims to optimise air cargo processes both within the airport and in the surrounding areas. “The programme was born out of a drive to constantly optimise air cargo processes in and around the airport. Smart land-side logistics and data sharing is central to the SCMP,” Joost Van Doesburg, Head of Cargo at Schiphol, said.

Missions and milestones Schiphol Airport recognises that cutting-edge digitisation and IT solutions are essential. “We are committed to making our airport sustainable, and state-ofthe-art digitalisation and IT are a prerequisite to these goals,” he highlighted. One significant milestone in this direction is the ongoing development of Cargo City Amsterdam in collaboration with dnata. The fully automated cargo

Last year, Schiphol Airport took a significant step towards digitisation by switching to digital declarations. The introduction of the now-mandatory Automated Nomination innovation has expedited cargo handling processes, with import shipments automatically assigned to the correct forwarder before physically arriving at Schiphol. “This has been helping ground handlers plan their operations more efficiently and has reduced throughput times,” Van Doesburg stated. Furthermore, Schiphol Airport is overhauling its Port Community System (PCS) Platform. The fully acquired Cargonaut technology platform is being upgraded to create a top-notch PCS within the next ten months. This investment aims to facilitate the acceleration and streamlining of cargo movements at Schiphol, while enabling end-to-end digital tracking and expediting Customs clearance. “We are working to create a 100% pre-announced export process, with which handlers can announce their arrival ahead of time and will only require handlers to swipe an ID card to process their shipments,” Van Doesburg added. “It will be a complete end-to-end, fully digital system.”

New generation Despite the traditional reliance on paper in the airfreight industry, the digital transformation is making steady progress. The air cargo community recognises the importance of collaborative efforts and is actively embracing innovation to streamline operations. Schiphol Airport takes pride in leading the charge in this digital transformation of cargo operations. “It is in the best interest of everyone in the supply chain to work together to digitalise and streamline the industry – and the air cargo community is already making great strides in this area,” Van Doesburg stated. “It is the future, and we are proud to be leading the digital transformation of cargo operations.” Schiphol Airport sees immense opportunities in digitalisation, driven by a new generation of developers and management with a strong digital focus. Their enthusiasm for progress and innovation will undoubtedly push the boundaries of what the air cargo industry can achieve through digitalisation. “Digitalisation will be pushed forward by an exciting influx of new generation developers and management within cargo that have a digital focus and are ready and willing to really push forward progress in innovation,” Van Doesburg said.

Future-proofing cargo operations ...

NOMINATIONS OPEN FOR ACW ...

AIR Cargo Week is proud to announce the Air Cargo Week World Air Cargo Awards will be held in Shanghai, China during air cargo China / transport ... PAGE 3

TRANSFORMING OPERATIONS ...

ETIHAD Cargo, the airfreight wing of Etihad Airways, has embarked on a digitalisation revolution that is transforming not only ... PAGE 4

INNOVATIVE DIGITAL SOLUTIONS ...

CARGOAI is looking to make waves with its cutting-edge digital solutions that are transforming the way freight forwarders, airlines, and ... PAGE 5

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NEWS

Revolutionising cargo insurance

IN a world driven by global trade and logistics, ensuring the safety and security of cargo is of paramount importance. However, the cargo insurance industry has long suffered from inefficiencies and gaps in coverage, leaving many shipments underinsured or uninsured. Breeze, a pioneering company in the field, is offering a fully automated and digital insurance solution to this problem, specifically tailored for freight forwarders and logistics companies, backed by advanced technology, big data and an industry-first machine learning platform. The company’s digital insurance solution fully integrates with existing systems and workflows, allowing forwarders and logistics companies to seamlessly offer shippers better protection for their cargo (from issuing insurance policies to end-to-end claims processing), while also generating more revenue for their business.

Plugging a gap Breeze recognised a significant gap in the cargo insurance market, particularly concerning uninsured cargo. Through first-hand experience working as freight forwarders and gaining insights into the complexities of the trade industry, the founders discovered that many customers, especially small and medium-sized businesses (SMBs), mistakenly believed they were insured when, in reality, they had limited liability coverage. “We discovered that there is a big gap in the market. The AZura International, Robert Denholm House, Bletchingley Road, Nutfield, Surrey RH1 4HW, United Kingdom

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ACW 23 OCTOBER 2023

focus became developing this process, this platform that allows freight forwarders and logistics players to embed insurance offerings into their existing operational workflow,” Eyal Goldberg, CEO of Breeze, said. On the other hand, freight forwarders and carriers lacked the knowledge, tools, and platforms to offer insurance seamlessly during the shipment process. Breeze’s mission became clear—to bridge the gap between these parallel lines and empower freight forwarders and logistics players to provide comprehensive coverage to their customers. Breeze aims to link freight forwarders, logistics companies, and insurance providers, providing comprehensive coverage and peace of mind to all stakeholders. “Our business is customer obsession. If you’re truly customer obsessed, you want to make sure your customer is fully aware that they’re not comprehensively covered for their cargo. And we have a really simple way of doing that,” Matthew Phillips, Chief Commercial Officer of Breeze, added.

both freight forwarders and their customers.

Industry evolution The cargo industry has historically been slow to embrace digital innovation due to its traditional nature and the challenge of building trust in new technologies. However, Breeze believes that digitalisation is inevitable and vital for the industry’s growth and efficiency. “We think that the industry can move faster, should move faster and will move faster,” Goldberg explained. “You start seeing players that are actively looking for more innovation, digitalisation and speed, ensuring that they don’t fall behind.” “Everybody warned me before going into digitalisation or into supply chain insurance that it is a slow moving industry, but we found partners that are keen on utilising tech as much as we are and they move fast. They want to quickly improve internal

Seamless integration Breeze’s offering revolves around embedding insurance solutions into the existing operational workflows of freight forwarders and logistics companies. The company provides two distinct offerings to cater to the varying needs of the industry. For traditional players, Breeze offers a platform that integrates seamlessly into their systems, enabling them to quickly find and offer insurance to their partners and customers. “Our perspective is just trying to make sure that we can marry into existing systems and processes. It is very simple and straightforward. You really want to try and make sure that any kind of friction is completely avoided,” Phillips explained. For digitally-driven players, Breeze provides an APIbased digital integration, allowing for a more streamlined and efficient insurance process. The value proposition for customers is two-fold: improved and comprehensive coverage for their shipments, and increased revenue opportunities for freight forwarders. One of the critical factors contributing to underinsured or uninsured cargo is a lack of visibility and knowledge about insurance options. Breeze recognises the need for education and aims to provide visibility to its partners and their customers regarding the potential gaps in coverage. “This is a very traditional industry and things have been done in one way. Change is hard and we understand that,” Goldberg highlighted. “But the main pillar here is trust. It takes time to trust a new technology or a new platform, a new way of doing things. We want to make sure that, whatever we provide, you can trust and understand.” By seamlessly integrating insurance into the operational workflow, Breeze ensures that freight forwarders can offer comprehensive coverage without disrupting the shipment process. This education and awareness play a vital role in safeguarding shipments and maintaining the reputation of

processes, so it’s definitely going in the right direction.” The COVID-19 pandemic has accelerated the industry’s adoption of digital solutions, as remote work and the need for seamless operations became imperative. Breeze aims to lead this digital transformation by offering flexible and modular technology solutions that integrate seamlessly with various systems, including both analogue and digital platforms. “The exciting thing for us and for the business is it’s a constant process of evolution as to where you want the product to go, so we’ve recently launched a fully automated insurance offering that hasn’t really been up before,” Phillips added. “It’s a perfect storm. I think what we see is a lot of incumbents trying to innovate. But I think you need the kind of the technology they can work with, which is what we provide.”

NEWS

NOMINATIONS OPEN FOR 2024 ACW WORLD AIR CARGO AWARDS

Delivering AIpowered insights to the airfreight industry THE airfreight industry is undergoing a transformation, with technology and artificial intelligence reshaping air cargo. One of the key benefits of AI in air cargo operations is its ability to manage the complexities of supply chain issues swiftly and efficiently. AI techniques allow for the creation of a digital representation of the supply chain, encompassing production, procurement, warehousing, logistics, and more. Using an AI system, a digital representation of the supply chain can be created, representing, for example, production and procurement, geographically distributed warehouses forwarding stock to where required, and logistics with time and cost implications. The AI then reasons how the supply chain performs given the demands from air cargo operations and delays or costs at any point in the chain. “An AI approach brings faster and more accurate answers,” Simon Miles, Head of AI at Aerogility, explained.

AIR Cargo Week is proud to announce the Air Cargo Week World Air Cargo Awards will be held in Shanghai, China during air cargo China / transport logistic China on Wednesday 26th June 2024. Considered to be the global air cargo industry’s most prestigious recognition of excellence; the ceremony will showcase ten specific industry categories as follows: Airfreight Forwarder of the Year, Air Cargo Handling Agent of the Year, Air Cargo Charter Broker of the Year, Airport of the Year, Air Cargo General Sales Agent of the Year, Air Cargo Industry Customer Care, Air Cargo Industry Achievement, Information Technology for the Air Cargo Industry, Air Cargo Industry Promotional Campaign and Cargo Airline of the Year. The Awards will be in two stages – a nomination stage and a voting stage. Nominations open on Monday 23rd October 2023 and will close on Friday 15th December 2023. Nominations can be made for any air cargo sector organisation around the world by any person or organisation, using the official nomination form on aircargoweek.com. Companies are permitted to nominate themselves, however, they will not able to vote for themselves. A shortlist in each category will then be drawn up and

published online at aircargoweek.com on Monday 8th January 2024. Voting will open on Monday 8th January 2024 and will close on Friday 3rd May 2024. Further details will be announced soon at aircargoweek. com.

Forecasting and focus Aerogility’s model-based AI technology helps with forecasting maintenance requirements for airfreight. This approach allows the system to simulate future scenarios, including maintenance schedules and availability. Unlike traditional machine learning (ML) methods, model-based AI can simulate the cumulative effects of multiple events. Aerogility supports customers on a day-to-day basis in designing schedules which limit costs of maintenance, ensure minimum availability throughout a multi-year period and determine when best to upgrade aircraft. It uses model-based AI in which a customer’s knowledge of their operations and goals are used to play out simulations of future years. “Compared to ML approaches, it has two distinct advantages,” Miles stated. “First, while a ML system can detect and extrapolate patterns in past data, model-based AI can present the consequences of many smaller events leading to larger effects, for example, the cumulative effect of aircraft being queued over time waiting for maintenance.” “Second, model-based AI is inherently more transparent than ML. If your forecast presents something distinct or unexpected, such as a dip in availability, Aerogility allows you to dig into the reasoning behind why you are seeing this result and what you might do to change it.”

Enhancing decision-making Aerogility’s scheduling algorithms are designed to maximise availability and minimise cost and ground time. The simulations created in Aerogility can be used to conduct what-if analysis of various planning parameters such as cost, maintenance, repair, and operations availability or ground time variation to select the optimal schedule. For example, planners can see if there is a period where a lot of annual leave is being taken that may impact operations or anticipating periods of higher demand. “The key for being prepared for unpredictable events is understanding the robustness of your operations in advance, adjusting strategies and resource deployment to be ready for anything plausible,” Miles said. “Aerogility first helps by modelling the complexity to give predictions accounting for that complexity. Moreover, it allows a potential scenario to be run, altered and run again in minutes to see the effects on long-term key performance indicators. This means that a wide range of possible futures, whether anticipated or not, can be tested in a timescale which allows you to prepare.”

ACW 23 OCTOBER 2023

NEWS

Transforming operations with technology

ETIHAD Cargo, the airfreight wing of Etihad Airways, has embarked on a digitalisation revolution that is transforming not only its air cargo operations but also its overall business. The company’s strong desire to innovate, coupled with the availability of new technological advances, has created the perfect opportunity for Etihad Cargo to embrace digital transformation. The carrier’s digital revolution is a result of a combination of factors: a deep-rooted interest in innovation and the right timing for technological advancements. The airline recognises that innovation for the sake of it is not sustainable; instead, it focuses on identifying technologies that align with its leadership strategy and meet customer expectations, all the while keeping costs at a competitive level and adding value to its customers. “Innovation has always been in our DNA, being a trendsetter in this field,” Leonard Rodrigues, Etihad Cargo’s head of revenue management and network planning, said. “We see the digital revolution in everything we do –revenue management, network and pricing optimisation.” “You can’t innovate for the sake of innovating. What the industry expects from you is to constantly be on the lookout for new technologies and figure out when the time is right to implement them,” Rodrigues explained.

Data driven Etihad Cargo’s partnership with Rotate is set to improve sales. The introduction of Sales Cockpit provides sales teams with comprehensive information and tools to have meaningful conversations with customers without constantly relying on outdated methods. This technology-driven solution enhances the process and strengthens customer relationships. “The idea is to really empower Etihad Cargo’s sales teams and have meaningful connections through data

ACW 23 OCTOBER 2023

and machine learning,” Rodrigues highlighted. Similarly, Etihad Cargo is implementing Speedcargo’s Amplifi, Cargo Eye and Assemble products, advanced solutions built on AI technology, to transform warehouse operations. “We’ll be adding this extra layer of digitalisation which will allow us to have smoother operations,” Rodrigues said. This initiative involves capturing real 3D dimensions of shipments in all warehouses, enabling accurate load planning and efficient cargo handling. By having precise information about cargo dimensions, Etihad Cargo expects to reduce offloads, improve operational efficiency, and offer enhanced capacity utilisation, benefitting both the airline and its customers.

Customer connection While taking these steps forward, Etihad Cargo understands the importance of maintaining a balance between digital advancements and personalised customer interactions. Although cutting-edge technologies enable swift access to real-time information, the focus remains on fostering direct relationships between the airline and its customers. Solutions that prioritise reliability and interaction facilitate a stronger connection, ensuring customers feel valued and appreciated throughout their journey. “It’s really about efficiency and proving we can be the best partner, really giving value,” Rodrigues said. “That is one of the advantages of our size. You can really focus on quality over quantity.” Acknowledging that the entire industry is rapidly embracing digitalisation, Etihad Cargo is running at full speed to adopt technological advancements, driven by the availability of new solutions. “The largest portion of the innovation is placed into adding capabilities through solutions, so it still relies on having extremely strong, direct relationships between the airline and customers. That’s the approach we’re taking,” Rodrigues stated.

NEWS

Innovative digital solutions for airfreight operations Connected ecosystem

Empowering the future of airfreight

CargoAi’s commitment to interconnectivity is evident in their offerings. Through an API-first architecture, the company brings together various airfreight players, including freight forwarders, airlines, GSAs, TMS providers, and network associations. This connectivity ensures that stakeholders can work seamlessly together, accessing real-time data and insights to optimise their operations. “CargoAi offers so much more than a platform,” Beauregard Ta said. The company’s suite of products forms a worldwide ecosystem, allowing different players’ booking systems to communicate effortlessly. This connectivity fosters a collaborative environment where all parties can adapt to the future of the airfreight industry while ensuring customer satisfaction remains a priority. “By supporting the interconnectivity, these different customers can be assured to keep up with the future of the airfreight industry - connecting airline capacities, displaying GSA promotions, allowing digital payments etc – while keeping the same focus, to have a satisfied airfreight customer,” he continued.

CargoAi’s innovative approach, fuelled by its user-centric focus and forward-thinking technology, is poised to reshape the airfreight landscape. “By dramatically accelerating the go-to-market for key players in our ecosystem, airlines and GSAs can look towards the future by growing their teams’ consultative sales capability by going beyond low-value activities, spelling efficiency and revenue growth,” Beauregard Ta stated. By providing comprehensive solutions that address the unique needs of freight forwarders, airlines, and other stakeholders, the company is laying the foundation for a more efficient, sustainable, and interconnected airfreight industry. “Our mission is to steer procurement transactions towards the most sustainable options available,” Petot stated. “A big part of what we do as well is education - we want to help educate the industry about the urgency needed to pivot to radically sustainable procurement decisions. At the same time, we are practical in offering the tangible solutions available to accelerate that change.”

CARGOAI is looking to make waves with its cutting-edge digital solutions that are transforming the way freight forwarders, airlines, and other stakeholders manage their air cargo operations. “Digitalisation and innovation are here to stay in air cargo,” CargoAi’s CEO Matt Petot said, highlighting the company’s vision to revolutionise the industry by seamlessly integrating the best technologies into airfreight operations. CargoAi’s mission is to create a connected ecosystem that enhances efficiency and visibility across every stage of the airfreight procurement process. CargoAi’s offerings are designed to address the pain points of the industry while staying ahead of the curve. Their three pillars—eBooking, Sustainability, and Payments—form the foundation of their solutions. From planning and booking shipments to monitoring cargo deliveries, CargoAi’s products prioritise user simplicity, cloud-native architecture, and robust scalability. “With airfreight professionals at the helm of the company, it means that we have an intricate and keen sense of air cargo knowledge to ensure that we produce solutions that are exactly designed to solve the pain points of the industry,” Petot said.

Empowering cargo operations

CargoAi’s flagship solution, CargoMART, serves as a digital marketplace that empowers freight forwarders to streamline their airfreight procurement actions within a single hub. “Our flagship product, CargoMART, is a one-stop-shop solution for freight forwarders in terms of comparing rates and flight schedules for any booking,” Petot highlighted. “In this way, forwarders never have to go off the app to crosscheck for better pricing anywhere else.” “Specifically for freight forwarders using CargoMART, or through our white-label product for AZFreight users, there are a wide range of features designed to make the booking process intuitive and efficient,” CargoAi’s CCO Magali Beauregard Ta, said. With features such as autofill for information, quote request buttons, and auto-confirmation capabilities, CargoMART simplifies and accelerates the booking process. The platform also offers visibility into booking statuses, including modifications and updates up to delivery. “For anyone in the industry, regardless of airlines or forwarders, the intelligence collected from every single action or operation undertaken, comes together to make an informed picture of the whole landscape at that point in time,” Petot continued. Sustainability is another cornerstone of CargoAi’s solutions. Cargo2ZERO integrates sustainable practices by providing carbon emission calculations and efficiency scores. The company also offers a partnership with Neste, a leading producer of sustainable aviation fuel (SAF), allowing forwarders to make more environmentally conscious procurement decisions. “We also offer CO2-emission reporting for forwarders either per AWB or in bulk, this makes it simple for forwarders to be accountable to their shippers when reporting their Scope 3 emissions,” Beauregard Ta highlighted.

ACW 23 OCTOBER 2023

CARGO TECHNOLOGY

FUTURE-PROOFING CARGO OPE

H “HLT’s solutions differ from those available on the market as we offer one of the most versatile and sophisticated management systems available”

ermes Logistics Technologies (HLT) is bringing its innovative Cargo Management System (CMS) and Integration Software to the airfreight industry in a bid to meet the growing demand for technological solutions to streamline services. What Hermes believes sets it apart is its adaptability and customer-centric approach. The CMS is highly configurable, allowing its services to be tailored to the unique needs of each customer. HLT collaborates closely with its clients, ensuring that the system seamlessly integrates with existing operations and can adapt to changing requirements. “HLT’s solutions differ from those available on the market as we offer one of the most versatile and sophisticated management systems available,” Yuval Baruch, Chief Executive Officer, Hermes Logistics Technologies, said. Moreover, the Hermes CMS seeks to stand out with its deep operational, technical, and customs knowledge, ensuring that every solution is crafted with precision and expertise. All of these features are available in cloud format, offering costeffective, high-performance solutions for ground handlers. “It is difficult to quantify the benefits offered after implementing Hermes’ Cargo Management System, but the efficiencies provided are evident in the responses from our customers,” Baruch continued. “For example, after their recent upgrade to our latest cloud-based CMS, Hermes Saas, Groundforce Portugal has witnessed significant increases to the speed, volume and accuracy of the data it processes, as well as enhancements to the overall visibility of its operations.”

Streamlined service

HLT’s Cargo Management System is a Software as a Service (SaaS) tool designed to digitalise import, export, and transit processes within cargo warehouses. This digitalisation spans invoice and billing procedures, customs documentation preparation, and automating the Notification to Captain (NOTOC), ultimately enhancing efficiency and visibility in daily operations. One of the key features of Hermes’ CMS is its cloud hosting, which relieves customers of IT infrastructure management, allowing them to focus on core business operations. HLT’s CMS offers a range of customisable apps, with its most recent addition being the Hermes Integration module, which facilitates secure third-party solution integration. This flexibility and adaptability prepares for the future 6

ACW 23 OCTOBER 2023

of technological advancements as the air cargo industry continues to digitalise. “We believe collaboration is one of the key areas where tech companies can deliver value as the industry transforms, as it contributes hugely to communication between various systems and data sharing – leading to better performance for our customers, their partners, and the industry as a whole,” Baruch highlighted. “It is inevitable that more tech providers will come onto the scene as our industry experiences this shift, so it is about collaborating with other providers to combine and innovate, rather than creating competition and blocks that will ultimately stop our industry from progressing,” he added.

Adapting efficiently

In a rapidly evolving technology landscape, it is important for tech providers to ensure their software can adapt to the specific needs of individual customers as more and more ground handlers choose to digitalise their operations. “We make sure we do this by providing scalable, customisable software,” Baruch stated. “We provide options for Hermes users to build on our core CMS with apps to suit any operation’s needs, including modules for slot booking, track & trace, and business & intelligence, which provides insights into complex data.” Moreover, an increasing concern as the air cargo industry continues to embrace technological transformation is the increased risk of cybersecurity. SaaS solutions are proven to be resilient, as they provide enhanced security through data encryption, centralised security management, and regular updates and patching to ensure any vulnerabilities can be addressed promptly. For many years now, HLT’s CMS has been deployed by customers, typically in their on-premises datacentres, leaving much of the burden of cybersecurity with the customer or their hosting provider to manage and operate. “HLT has recognised the need to provide the customer with a more rounded service. Our SaaS managed service is a Softwareas-a-Service solution that aims to focus the customer on the business of running their cargo operation while HLT takes care of running their CMS infrastructure,” Baruch explained. “Working with our partners, we aim to create a secure perimeter around our cargo customer systems. Our partners have global presence, resources, and experience of enterprise

ERATIONS

FEATURE

security operations within mission critical systems.” More importantly, using managed security service, providers are able to collect data from threats seen in other systems outside the cargo management industry and use this information to better prepare, protect and monitor a customer’s Hermes Managed Service. “All HLT solutions are available on a SaaS basis, the optimal way to host a Cargo Management System,” he stated.

“HLT has recognised the need to provide the customer with a more rounded service”

ACW 23 OCTOBER 2023