Seasons Newsletter - Summer & Autumn 2011

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summer & autumn // 2011 Edition

The Newsletter for Club Members | Radisson Blu Resort & Spa, malta Golden Sands www.azure.com.mt

‘Welcome to the latest edition of Seasons. As always, we will be keeping you up to date with what’s happening in and around the Radisson Blu Resort & Spa, malta Golden Sands and the wonderful island of Malta. Read on and find out what the summer has had in store so far…’ www.azure.com.mt

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contents

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9

13

4 -5

Words from the Project Director

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Being Ernest

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All about the F&B

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Did You Know?

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New Housekeeper Appointment

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TATOC Accreditation

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Concierge for the Heavenly Members

14 - 15

Into the BLU with h2o dive centre

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Calendar of Events

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What’s New at Golden Sands?

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What’s Happening at Golden Sands

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Responsible Business at Island Hotels Group

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Your Guide to Fish Therapy

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Client Referrals

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summer reviews

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readers views

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don’t forget...

10% saving 19

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go to: www.airmalta.com/islandresidenceclub www.azure.com.mt

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Words from the project Director perry newton

What a great summer it’s turned out to be. The high temperatures of 34°C upwards were a little late in coming, meaning we’ve avoided the visual heat wave and have enjoyed a superb climate at a steady, hot, but very comfortable 27°C day time average for most of the summer. There’s been a wonderful light breeze around and an evening temperature, that lures you in to enjoying lots of outside dining and socialising.

If any of you were here during the Santa Maria festa, you will agree with me that the firework displays this year were nothing short of “awe inspiring”. I have never seen such a dazzling display in my life, it was staggering! It is also quite mandatory viewing, as in reality, there is no way you can watch TV or go to bed in Malta at this time, as the whole place is alive and booming. It’s easier just to stay up and join in the fun! All quiet now till New Year!

New Business Sales have been steady this year with finance clearance being the major thorn in our side and the biggest single hindrance to reaching our targets or sell out times. With the introduction of a Scandinavian and German sales team this year, we anticipate great things for the future.

www.azure.com.mt

Whilst still in its infancy, this team has produced quite remarkable results in a short space of time. With a team of sales and marketing people, there’s a lot of growth planned.

Thankfully, I managed to attract Anders Simonsson to head up this vital part of our business. Anders recently sold his recruitment business, covering Sweden, Norway, Finland and Germany. We are very lucky to have him along with his many years of experience, as he joins us as our Business Manager for Northern Europe.

Our plans are that Anders will eventually take over the whole of the Non-UK market for Azure. If what he has achieved so far is anything to go by, we will be seeing lots of guests on promotional visits from these countries very soon.

5 Resales We are also planning to open our resales programme for you in 2015.

I haven’t set a specific month yet. I have a priority list, which includes a limited number of owners who, for health or hardship reasons, need special help. I will focus part of the efforts initially to assist them and will add to this list, similar cases as the resales programme gains momentum.

There are considerations in respect to resales, which we all need to understand:

the aim to offer members the convenience of paying their Annual Membership Renewal Fees online by this years billing. This comes in the form of a (CRM) Customer Relationship Management system, that we are currently building for everyone’s benefit.

battered on occasion by the deluge of information, has managed to make some great strides with the help of our members. If you haven’t met Ernest yet then I am sure you will before the year is out, so go and see him. “It takes teamwork to make the dream work” as they say.

I am positive the year will continue well with regards to sales and as our plans come into fruition we will enter 2012 in a very healthy and robust state. I think quite a few owners have met Ernest Barry the new Chief Operating Officer

Work has started on the changing rooms and should be ready soon; we have also restructured the ventilation throughout the indoor pool area, which shall solve lots of problems. Then we can look at updating the gym too. There are

of the neighbouring countries that we were due to pass through, but is hopefully set to resume for 2012. I have to say Kevin and I are more than a little disappointed. A lot of time and preparation is required for this type of undertaking but I suppose it’s just one of those things, at least it gives us a little more training time now and maybe we can even get Kevin to stop smoking!

Anne re-visited us in September this year, shooting some exciting footage to promote the island whilst wandering around the resort and pool

Firstly the development will not have “Sold Out” by 2015. I believe that this shows great confidence from the company, as it’s no mean feat to sell, developer and resale units alongside each other all at the same time!

What I am preparing for is to make sure we have expectations price-wise and time-wise when we start. I want to make as sure as I can that if you have a week for sale then it gets the best possible attention. I realise that intially there will be quite a few people wanting to sell units for one reason or another when we first open. I don’t want to put a pressure on the sale by indicating how long it will take to sell.

We have literally thousands of guests taking up the promotional invites each year, all wanting to view the membership and experience the resort. The internet is awash with great press and forums highlighting the resort and does a sterling job of building even more value into what you are listing for sale, and as always, we are working on tweaking every aspect of the resort experience in order to further raise your profile as a member and that of your ownership, in order to make it as attractive to potential owners and current owners alike.

We are revamping the websites for the whole company, which will include an online booking and reservations engine, a rental portal where you can list weeks and also pick up extra weeks for yourself, friends and family. We are also working on a payment portal, with

Perry newton with anne davies - british television presenter of the resort. Ernest has been holding a weekly drinks evening in the members lounge to collect comments and build relations with owners. He has received a lot from it and although a bit bruised and

other improvements in the pipeline, but I better leave that for the guys to tell you about or I will be accused of hogging the newsletter!

British televison Celebrity This summer, we were lucky enough to welcome the friendly face of British Television – Anne Davies – to the resort, along with her film crew. You will remember her from GMTV and the Travel Channel, and most currently as the face of BBC East Midlands Today. Annie interviewed myself, along with Sales Manager Kevin Camilleri, earlier this year regarding our second charity motorcycle rally, with Stephane Peterhansel’s – Paris Dakar event Heroes Legend.

radisson blu resort & spa, malta golden sands

The race was scheduled for October but unfortunately has been cancelled recently due to the unrest in some

areas, speaking to Club members and those on promotional visits, receiving their feedback. I myself managed to secure a whole seven seconds with Anne, giving a quick brief to anyone visiting us on a promotional visit, and that they might expect when they get here. It’s an exciting thing to happen, and we are privileged to get this type of exposure. It will be great PR for the resort in general.

We have an incredible product in an incredible location with incredible people. As always I continue to share my vision clearly, simply and consistently. I am open for contact with regards an issue you may want to discuss, so feel free anytime. I will continue to help our team feel enthusiastic and special about what they do, which is to strive to be better in every way and give the members an enjoyable and memorable experience year after year. www.azure.com.mt

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RADISSON BLU RESORT AND SPA, GOLDEN SANDS, MALTA DIVELINE (+356) 2356 1950

www.azure.com.mt

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being ernest

ernest barry, coo - radisson resort and spa, malta golden sands

Mr. Ernest Barry, Chief Operating Officer of the Radisson Blu Resort & Spa, Malta Golden Sands, speaks personally about what’s been happening at the resort, since his introduction in our last newsletter.

Ernest Berry was goalkeeper for the Malta National Football Team from 1996 – 2001 making 22 appearances

Well, we are three quarters of the way through the year, a year that has certainly had its fair share of challenges. With ongoing global economic issues and various areas of uprising and unrest throughout the world, it is fair to say that these areas of concern have had some form of impact on business. But with the volcanic ash cloud crisis already under our belt from last year, we have grown familiar to adapting appropriately under these conditions. And by continuing to do this effectively and consistently, we can look forward to a strong position in which to finish the year.

What’s new at the Resort?

During the past few months we have inaugurated a new Member’s Lounge, which is situated on the second floor just behind the Vacation

Club’s reception desk. The sweeping views of Golden Bay and beyond make this new lounge an excellent setting for our members to wind down and relax, in great comfort. The previous member’s lounge has been transformed into a much-needed games room, which was an instant hit with teenagers during this summer.

During 2011 all apartments situated in Sunset tower had new carpets laid and the response from members regarding the chosen style and design has so far been very positive. The plan for winter 2012 is to replace all apartment carpets within the Twilight tower and place decking on the terraces of the Heavenly Collection suites. We will also continue the annual planned room maintenance, which in reality is an ongoing process, as well as the soft refurbishment of Flavours restaurant.

We have also updated and changed

sofa beds in all apartments. The changing rooms and steam room are being modernised and should be re-opened in October.

Our latest outlet Bluberry Bar was introduced to our food and beverage portfolio in July and has proved to be a popular outlet serving tasty waffles, pancakes, ice creams, smoothies and more. The welcome drinks party exclusively for resident members is being held in the new members lounge on most Wednesday evenings.

During this event, you will also have the opportunity to meet other members of the resort management as well as our top chefs.

Throughout the past six months, I have had the pleasure of meeting many members and I look forward to welcoming you to our resort within the near future.

football career Football has been a passion of mine, for as long as I can remember. Throughout my career, as goalkeeper for Malta, I played against some of the top European sides such as Bayern Munich, Manchester United, Juventus, Partisan Belgrade and FC Zurich.

I retired from the National team in 2001 after losing 2-1 against Peter Schmeichel’s Denmark, in Copenhagen.

I have many wonderful memories playing against Croatia, Republic of Ireland amongst others, but the most treasured has to be having had the opportunity to play against Beckham’s England in 2000. That same year I also kept goal for Millwall Fc, in three friendly games, whilst on trial in London. www.azure.com.mt

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all about the food & beverage jesmond vella

With eight bars and restaurants on site at the Radisson Blu Resort & Spa, Malta Golden Sands, you can be guaranteed a wide range of dining options in modern ambient surroundings, to enjoy throughout your stay.

www.azure.com.mt

Meet Jesmond Vella, Food and Beverage Manager. With over 22 years experience within the hospitality industry including experience at a number of large hotel chains throughout the U.S, U.K and Malta, Jesmond has risen from Bistro Manager to Assistant Food & Beverage Manager at Radisson Blu Resort, Malta, St Julian’s. In May 2011, he took up the challenging promotion to Food and Beverage Manager, here at Radisson Blu Resort & spa at Golden Sands.

Overseeing 70 staff and with responsibilities that include planning menus and wine lists, creating the guests and customers ideal event, Jesmond’s days are not only very full but also extremely varied. Whether it’s a lavish wedding, Gala dinner or specialty

menu, a lot of research is required and something that he relishes.

“The most exciting part of my job is, beacuse of the amount of people I meet and varied requests I have, no two days are ever the same.”

Fluent in Maltese, English and Italian, you might wonder where this football loving member of staff finds the time to support his beloved Liverpool FC? But he does, and also manages to relax through his other two passions of cooking and studying wines.

Famous footballers Throughout the years, Jesmond has had the fortune of meeting various celebrities who have stayed at the Radisson. When asked whom he has met, the first

to come to mind are all football players, obviously being a big fan, he remembers Zinedine Zidane, the now retired french footballer who captained France to the 2006 World Cup Final, where he won the Golden Ball as the tournament’s most outstanding player. Gian Luigi Buffon – Juventus and Italy’s premier goalkeeper and Michel Platini – a former French football player, manager and current president of UEFA. Now summer is drawing to a close, although with the sun still shining it is hard to tell! Jesmond and his team are looking forward to the coming months, especially to Christmas and all the exciting events that he will assist in planning and organising for the hotel guests, lucky enough to visit us during this period.

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Did You Know?

Malta entered the Guinness Book of Records in June of this year Record Breakers Anyone who visits Malta in the summertime will know that fireworks are a huge passion and something that creates much friendly rivalry in all localities.

Well this year, the small village of Mqabba entered the Guinness book of records for successfully constructing and lighting a 32metre (105 feet) Catherine Wheel. No mean feat!

After strong winds destroyed last years attempt at this record, the villagers and local Lily fireworks factory were determined that this years attempt was not going to be in vain and brought in qualified engineers, building a strengthened structure. The community spirit prevailed as locals contributed to the costs involved, with the Dingli family at the heart of the majority of efforts, with their family run lily fireworks factory.

60,000 people crammed together in anticipation on a Saturday night the 18th June 2011. Two spectacular firework displays lit the evening sky leading up to the anticipated event. The huge Catherine wheel was then lit and the crowd cheered and applauded as the fiery wheel started turning, smashing the previous record held of 85 feet in diameter.

Celebrations carried on late in to the night, jubilation at a new world record for this proud ancient village on an island renowned for its love of fireworks and summer celebrations.

New Housekeeper appointment Another member of staff to join the Radisson Blu Resort & Spa, Malta Golden Sands this year is Nathalie Micallef. Nathalie joined the hotel industry over 20 years ago and started out as a room attendant. Her first post was at the three star Bugibba Holiday Complex, in 1991, owned by Island Hotels Group. Quickly noticed by management for her dedication and hard work, an enthusiastic Nathalie,

was promoted to housekeeping supervisor, moving to the four star Coastline hotel.

responsibilities and areas that required her full attention.

Moving on up

“Nothing beats the smile of a happy guest and a happy team member”.

A constant source of drive and determination saw that Nathalie was again promoted in 1997 to the role of assistant housekeeper and again soon after to Executive Housekeeper, adding further

With a very ‘hands on’ approach to her work, you will see Nathalie around the hotel during the day, keeping a close eye on the bedrooms and public areas of the resort, this way she can personally

see that all the areas within the hotel are being maintained to the high standard expected.

With administration duties also requiring her attention, Nathalie finds her role as an Executive Housekeeper to be a demanding yet very satisfying one and with a new hotel, guests and a new team of staff, at Golden Sands, is very much looking forward to the year ahead. www.azure.com.mt

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TATOC ACCREDITATION

The Association for Timeshare Owners Committees (TATOC) has announced that the Radisson Blu Resort & Spa, Malta Golden Sands has achieved its prestigious accreditation award.

The Radisson Blu Resort & Spa, Malta Golden Sands is one of Malta’s quintessential five star hotels combining the perfect blend of a relaxing rural location, along with close proximity and easy transport links to the rest of the island The hotel features a 90-metre outdoor lagoon pool, children’s pool and indoor heated swimming pool, along with direct access to the private fully serviced sandy beach.

Guests can enjoy the state of the art leisure & spa facilities, exhilarating water sport activities including an on-site dive centre as well as a historically rich local area and award winning dining.

Located within the Radisson Blu Resort & Spa is the Island Residence Club. Members of this vacation club enjoy elegantly designed and spacious residential suites with home www.azure.com.mt

from home comforts and a touch of Mediterranean sophistication.

The club is affiliated to Interval International.

In addition to this is the Heavenly Collection, which comprises nine unique and lavishly furnished penthouses. Affiliated with RCI’s Registry Collection these sumptuous penthouse suites offer first class comfort & space where exquisite design and state of the art technology merge seamlessly into liveable luxury.

Perry Newton, project director for Azure the resort’s marketing wing, explained why they applied for TATOC accreditation: “Our main focus has always been operating in an ethically compliant way to our members. This has always been at the forefront of our business mind-set.”

“Having endorsement already from RDO, we feel that TATOC membership is a valuable addition and will further enhance our full commitment to our current members as well as to potential new ones. Resort accreditation from a professional consumer body such as TATOC strengthens our position within the vacation ownership business.”

As TATOC is the only elected Consumer Association for timeshare owners in Europe, the accreditation should be viewed as wholly independent of commercial influence, not shrouded in politics or bureaucracy of any nature and something that is being conducted with the ultimate best interests of the consumer in mind.

The TATOC resort accreditation programme was launched in 2008 as an independent award for resorts that meet the gold standard of holiday experience for guests and owners alike.

The aim of the programme is to give full recognition to resorts that are truly customer-driven in their approach to timeshare ownership and are willing to commit to all requirements of the association’s code of conduct. Resorts who apply for accreditation undergo an inclusive on-site inspection and audit. The process is rigorous, robust and comprehensive. The association believes it is essential that the award is seen as hard-earned and meaningful.

Mr. Harry Taylor, TATOC executive chairman and part of the accreditation team explained “Once accreditation is achieved, the resort will be continually monitored to ensure that it continues with the high standards expected. In this way, guests and owners can be reassured that accredited resorts have not only met the criteria during the accreditation process but keep doing so – it is not a one-off. We are delighted that Radisson Blu Resort & Spa have not only joined TATOC but have committed to accreditation”.

Any resort applying for and passing the accreditation process will be declaring themselves to be open and honest operators - resorts that have nothing to hide and everything of which to be proud. In this way, the industry’s tarnished reputation can be repaired and improved.

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Concierge for the ‘Heavenly’ members henri diacono

Everyone’s time bank is the same; we all begin each day with the deposited balance of 24 hours. Unfortunately due to today’s fast paced world and increasingly demanding workloads, this balance seems to diminish at an alarming rate as the year progresses. This inevitably creates a knock on effect, resulting in less free time to plan and arrange everything as well as we’d like to.

Although on the whole, people will pre-book their holidays as far ahead as time permits, it is still the finer details that can take up a lot of our valuable time. This is where a Personal Concierge can become your new best friend, providing you with invaluable restaurant advice and procuring tickets normally only reserved for waiting lists. Executing the things you wish you had done but just don’t have the time to.

Heavenly Concierge Meet Henri Diacono, Personal Concierge for The Heavenly Collection, the nine elegantly unique penthouse suites at the Radisson Blu Resort & Spa, Malta Golden Sands. Having worked with the Island Hotels Group for almost six years, Henri is a fountain of knowledge. His tips and suggestions ensure that members will make the

most of their valuable time and thoroughly enjoy their stay. Whether it’s sightseeing away from the madding crowd, rooftop fine dining under the stars or tickets to the Ballet or sporting event of the year, Henri will work his magic to ensure that each and every member’s visit will be a memorable one.

Enthusiastically speaking about The Heavenly Collection, Henri feels that the elegant ambience and extra details, like the heated floor as you step out of the bath and the eye catching bedroom skylights, operated by the touch of a button, go hand in hand to create, undoubtedly the best luxury suites in Malta, if not indeed, the Mediterranean.

Although blessed with almost 300 days of sunshine a year, the multifaceted island of Malta offers its visitors so much more through

its rich history and diverse culture.

Henri proffers to present this to the members via constantly seeking the finest examples of the island’s architecture and fascinating areas of interest, suggesting the most unique locations to visit to experience the real Malta. Introduction to local talent will also be brought to members by way of displays and talks in the members lounge throughout the year, with Henri constantly working with the islands up and coming artists, to make this happen.

Talk to Us Henri’s professional and dedicated attention ensure that you will always have constant communication and importantly for some, a point, or person of reference throughout your visit. Someone you can call upon in an emergency for example, who will offer a solution, immediately.

So all you need to concentrate on is relaxing and enjoying your stay.

Contacting every member prior to arrival, Henri emails members and introduces himself, identifying any requests that he may assist with.

Having completed a members profile, Henri will be aware of personal interests, be it sports activities or sightseeing and can source tickets for certain locations and events which can normally be difficult to come by such as one of UNESCO’s world heritage sites – The Hypogeum in Tarxien.

good thinking batman!

Henri’s warm smile and debonair charm, personify style and grace.

Maybe partly due to his family’s French roots, his practical yet passionate dedication to ensure a guest has nothing but a totally satisfactory visit, see’s an unwavering commitment to his guests, where nothing is too small or too impossible. Traits normally reserved for the quintessential butler, it is easy to see why guests have likened Henri’s manner to that of “Alfred”, Batman’s butler – played in the films by the late Michael Gough and along with a hospitably warm island and beautiful resort, keeps visitors returning year after year. www.azure.com.mt

Your key to

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From: Wing Commander Steven Jon Chadwick OBE RAF PADI International Ltd Unit 7 St. Philips Central Albert Road St. Philips Bristol BS2 0PD United Kingdom Strategy, Policy and Plans Air Command Royal Air Force High Wycombe Buckinghamshire HP14 4UE United Kingdom Tel: +44 1494 496695 Mob: +44 7801 972909 steven.chadwick979@mod.uk Stephen Watkinson, H2O Radisson Golden Sands, Malta To Whom It May Concern, ation, who has very I am a relatively inexperienced diver, albeit with a Rescue Diver qualific vely dived with exclusi I and recently returned from a diving holiday in Malta during which my wife unreserved and sincere the is writing in e H2O at the Radisson Golden Sands resort. My purpos Dive the through nced experie we that e guidanc and ip commendation of the service, friendsh staff. his and son, Watkin Director, Stephen enquiries as to the dive From the moment we stepped through the door of the centre to make from fitting us into to far that feel to made and coffee of offer the with programme, we were greeted other divers to were there a rigid timetable, the timetable would be tailored to suit us. Of course vity, such is exclusi of feeling same the nced consider but I am convinced that they too experie ly relative a am I ed mention I as er, Moreov . service er Steve’s unstinting pursuit of custom Yet learn. to much have we inexperienced Rescue Diver as is my wife and both appreciate that a to forward looking both were we having completed a number of courses over the last 3 years his and Steve . freedom of degree a with dives e pleasur diving holiday consisting of nothing but e to ensure we could really enjoy team struck exactly the right tone for us with just enough guidanc the whole experience felt Indeed every dive but not so much that we felt in any way patronised. ing club environment was welcom The ers. custom more like diving as club members rather than as that we were best such kit own his us lending in sity genero particularly characterised in Steve’s placed to make the most of our underwater holiday. re believe I have just I have dived with over 20 dive shops around the world and therefo I would willingly return to that sites at dived have I ison. compar valid a make enough experience to that I would return position the in because of the diving but this is the first time I have found myself enough and I strongly H2O of staff the and Steve nd to an area for the dive shop. I cannot comme Quality PADI the in n inclusio of ng deservi than more are am utterly convinced that they ntly making our holiday!

Recognition Report for epitomising the values of PADI and most importa Yours

Steven Jon Chadwick OBE

www.azure.com.mt

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into the blu with H2O Dive Centre

Whether you’re an experienced diver or have always thought about exploring beneath the sea, then Malta is the perfect destination for both. The warm Mediterranean and geographic position of the Maltese archipelago presents a wonderful dive destination, all year round. The island is fortunate to have very low tides and only minimal currents, creating the perfect opportunity for your first try dive or for the budding photographer, great underwater visibility.

and an accolade to the service that is being provided to guests within the hotel

With H2O Dive centre located on site at the Radisson Blu Resort and Spa, you don’t even have to venture far. Dive Cantre manager, Steve and his team of qualified instructors will tailor make a dive itinerary to suit your experience, time and particular requests.

PADI is the world’s leading scuba diving training organization and has more than forty years experience. With 135,000 PADI professionals and more than 6,300 dive centres, scuba diving with PADI instructors, dive centres and

resorts can offer you peace of mind with that first try dive or the exciting option of a specific underwater adventure you’ve always dreamed of?

H2O Divers, based at the Radisson Blu Resort & Spa, Malta Golden Sands have also been nominated for the PADI (Professional Association of Diving Instructors) Dive Centre of the Month.

Just being nominated for this award, being that only a handful of Dive centres around the world being put forward is a huge honour

Malta is an underground delight for diving, with abundant underwater sites, lots of interesting wrecks to explore that sank during the second world war, along with modern day scuttled wrecks like the Rozi, in the north of the island, now a playground for teeming marine life.

With fascinating reefs, spectacular natural cave formations, and azure blue lagoons, Malta has all the ingredients for the perfect European dive location.

H2O Divers is situated at beach level within the Radisson Blu Resort & Spa, Malta Golden Sands and open 7 days a week, so pop down and speak to the team and discover another side to Malta – under the sea. www.azure.com.mt

www.driftercarhire.com

excursions

Tel: 00 356 21523535 Email: drifter@driftercarhire.com

Wine Tasting in Gozo Gozo Jeep Safari Blue Lagoon Boat Trips Malta Knights Extravaganza Village Festa Marsaxlokk Market Mosta Dome Open Market & Palazzo Parisio and lots more...

car hire

scooter

Shuttle Bus

Frequently to and from: Mellieha Bugibba St. Julian’s Sliema Valletta Mdina Marine & Water Park Gozo Ferry and more...

See us direct at our desk in the reception lobby at the Radisson Blu Resort & Spa, Malta Golden Sands or call extension 1868

hire cab & transport

services

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Calendar of events

Highlights of the next few months events 30/10/2011

06/11/2011

02/12/2011 - 04/12/2011

13/12/2011

MALTA ARTISAN HALLOWEEN FAIR

IN GUARDIA PARADE

GO TEATRU UNPLUGGED

FEAST OF ST. LUCY

Re-enactment.

Fort St Elmo - Valletta

Featuring six diverse acts The Manoel Theatre - Valletta

Traditional religious festivity.

Mtarfa

Local food, arts and crafts Archbishop Gonzi Square - Kalkara

12/11/2011

08/12/2011

13/12/2011

30/10/2011

FEAST OF ST MARTIN

REPUBLIC DAY

INSPIRE CHARITY WALK

Traditional religious festivity.

Bahrija

FEAST OF THE IMMACULATE CONCEPTION

10th Anniversary of the annual walk Rabat

Public Holiday and Religious Feast Malta & Gozo

Public Holiday celebrating the Republic Malta & Gozo

13/11/2011 30/10/2011

IN GUARDIA PARADE

11/12/2011

17/12/2011 - 21/12/2011

A LITTLE SUNDAY NIGHT MUSIC

Re-enactment.

Fort St Elmo - Valletta

FEAST OF ST. LUCY

EUROMED U/17 SAILING COMPETITION

DUO CONCERTANTE St. James Cavalier - Valletta

14/11/2011

31/10/2011

FEAST OF ST JOHN OF THE CROSS

HALLOWEEN DAY @ PAWS 4 A CAUSE

Traditional religious festivity.

Ta’ Xbiex

Paws for a cause - Sliema

Traditional religious festivity.

Santa Lucija (Gozo) 11/12/2011

A memorable week of competitive sailing in fun company Mellieha Bay

FEAST OF THE IMMACULATE CONCEPTION

19/12/2011

Traditional religious festivity.

Bahrija

MILITARY BAND MARCH & DISPLAY

02/11/2011

19/11/2011

GRAND OPERATIC CONCERT

11/12/2011 - 08/01/2012

PUBLIC LECTURE ON JEWELLERY

A grand vocal and orchestral concert Aurora Opera House - Victoria, Gozo

BETHLEHEM IN GHAJNSIELEM

Massed band of the Armed Forces and Police Valletta

Jewellery expert and award winning author, Judy Rudoe Palazzo Falson - Mdina

Nativity Village Ghajnsielem - Gozo

22/12/2011 - 08/01/2012

20/11/2011

THE PRINCESS AND THE PEA

ALARME

12/12/2011

AN EVENING OF OPERETTAS

03/11/2011 - 06/11/2011

Military re-enactment Fort St Elmo - Valletta

THE MALTA INTERNATIONAL CHOIR FESTIVAL

25/11/2011 - 27/11/2011

Operetta singers from Laboratorio Lirico Europeo of Milan The Manoel Theatre - Valletta

Sacred and Secular Music Valletta & Floriana

MALTA INTERNATIONAL CHALLENGE MARATHON

12/12/2011

05/11/2011 - 06/11/2011

3-day race Malta

A spectacular production The Manoel Theatre - Valletta

01/12/2011 - 01/01/2012

CHRISTMAS & NEW YEAR’S CELEBRATIONS

12/12/2011

05/11/2011

THE CHEMICAL BROTHERS

Seasonal festivities Malta and Gozo

DJ Set MFCC - Ta’ Qali

02/12/2011 - 04/12/2011

VIVANDA Taste the Med The Millennium Stand, Ta’ Qali

CHRISTMAS DAY Celebrating the birth of Christ Malta & Gozo 26/12/2011 - 08/01/2012

ALI BABA Christmas Panto The Manoel Theatre - Valletta

BAY MUSIC AWARDS Rewarding Malta’s top talent Bay Arena - St. Julian’s

THE LITTLE BIG CLUB 06/11/2011 - 13/11/2011

25/12/2011

ENGELBERT HUMPERDINCK Live Concert Malta Fairs & Conventions Centre Ta’ Qali

THE MAGICAL VARIETY

Christmas Pantomime MFCC - Ta’ Qali

Download the free iPhone app Visit Malta!

LIVE IN CONCERT MFCC - Ta’ Qali Transport arranged by drifter where you see this symbol

Your online guide to the Maltese Islands. www.azure.com.mt

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What’s New at Golden Sands

The Bluberry Bar For those of you who have visited the resort this year, you will have noticed the exciting new addition to the already extensive food and beverage outlets within the hotel. Popular with both, health conscious holidaymakers and those with a sweet tooth, the Bluberry bar has an impressive mouth watering menu. Maybe you don’t wish to forfeit your fitness whilst abroad, so why not begin your day with an energetic swim in the lagoon pool and relax after with a delicious and freshly squeezed carrot, apple and ginger juice?

Offering smoothies with all the delicious fruit tastes and non -fat milk, you can save your sins to indulge in the Bluberry Bar’s signature warm waffles or pancakes all topped with taste bud tingling delights like sweet strawberries or chocolate fudge sauce and whipped cream – Heaven!

For the more adventurous, why not sample the popcorn or bubble gumflavoured ice cream, sure to be a hit with the younger guests!

For now, we have included a recipe to make the perfect crepe from our top patissier Jimmy Aquilina to get you in the mood. www.azure.com.mt

Ingredients 1 litre fresh milk 8 whole eggs 550grms flour 150grms-melted butter 150grms icing sugar (for sprinkle) Preparation method; 1. Sift the flour and sugar into a large mixing bowl with a sieve held high above the bowl so the flour gets an airing. Now make a well in the center of the flour and break the eggs into it. Then begin whisking the eggs - any sort of whisk or even a fork will do - incorporating any bits of flour from around the edge of the bowl as you do so.

2. Next gradually add small quantities of the milk, still whisking (don’t worry about any lumps as they will eventually disappear as you whisk). When all the liquid has been added, use a rubber spatula to scrape any elusive bits of flour from around the edge into the center, then whisk once more until the batter

is smooth, with the consistency of thin cream. Now melt the butter in a pan. Spoon and whisk it in, then pour the rest into a bowl and use it to lubricate the pan, using kitchen paper to smear it round before you make each pancake.

3. Now get the pan really hot, then turn the heat down to medium and, to start with, do a test pancake to see if you’re using the correct amount of batter. I find 2 tbsp. is about right for an 18cm/7in pan. It’s also helpful if you spoon the batter into a ladle so it can be poured into the hot pan in one go. As soon as the batter hits the hot pan, tip it around from side to side to get the base evenly coated with batter. It should take only half a minute or so to cook; you can lift the edge with a palette knife to see if it’s tinged gold as it should be. Flip the pancake over with a pan slice or palette knife - the other side will need a few seconds only - then simply slide it out of the pan onto a plate.

4. To serve- you can add some fresh berries or strawberries and vanilla ice cream.

5. Enjoy!

Games Room Any younger members who holidayed at the resort this summer will have enjoyed the newly completed games room.

When the midday summer sun reaches its peak, this room provides a welcome retreat for those seeking activities inside.

Members Lounge Situated to the rear of the Island Residence Club reception in the sunset tower, one can enjoy a tranquil environment in the new members lounge. A book library is available to members as well as afternoon tea and coffee.

Changing Rooms Refurbishment of the changing rooms and steam room are currently underway and a new ventilation system will be installed, creating a modernised space for members to enjoy.

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This summer we have enjoyed some beautiful weather, perfect for all outdoor activities.

what’s Happening at golden sands Zumba

Diving

The hotel has come alive with the latest buzzword in exercise – Zumba!

Let’s be honest, no one particularly likes to keep up a grueling fitness regime whilst on holiday. It’s time to kick back, relax and unwind and maybe dance?

With an award winning PADI dive centre on site, a try dive for beginners or underwater exploration for the more advanced, are all within easy reach.

Dancing to Latin inspired music and learning some funky moves in the meantime sounds a lot more fun.

We have Maria & Pedro, Malta’s top instructors to show you the steps and to get you in to the groove.

Take a ride, horseback, through the neighbouring Il Majjistral National Park and watch the sunset. A moment that will take your breath away!

There is no excuse not to join in as morning classes are held three times a week in the ballroom, or for those that want to enjoy the fresh air, afternoon Aqua Zumba will take place in the lagoon pool, four times a week. Try it, you’ll be guaranteed to have fun, feel great and even feel saintly enough to partake in an afternoon delight from the Bluberry bar, without feeling too guilty!

Unwind on the hotel’s private fully serviced golden beach. Indulge in a massage or thirst quenching cocktail and swim in the azure waters of Malta’s premier beach.

Essence Restaurant Carrying on with the Latin inspired theme, Essence has hosted the popular Cuban night, where guests can sample the delicious Daiquiris and Mojitos on a Sunday evening.

Horse Riding

Exercise

Country Walks

• Yoga • Zumba • Outdoor aerobics • Waterpolo & beach games • Beach Tennis

Explore nature through parks and countryside, along dramatic coastlines and down rugged shorelines, all within a few steps of the hotel. Guided walks are available at certain times of the year.

Beach

Resort Entertainment

Tennis

A programme to keep the children smiling includes: Children’s Face Painting, Balloon art, Crafts, dance and much more from the lively animation team

Stay on top of your game at the hotel’s tennis court.

Cycling

Evening Entertainment

Water Sports

Nightly entertainment including Jazz, Piano, acoustic sessions, 4 piece bands, singers & dancers

If relaxing is not your way of winding down, the water sports centre has an array of exhilarating activities, all with a discount for members.

Mountain biking across challenging terrain or a gentle cycle exploring neighbouring countryside makes for a great day out. Bicycles are for hire from the hotel Deli.

www.azure.com.mt

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Responsible Business at Island Hotels Group

September is the 8th Annual Responsible Business Action Month at Radisson Blu Hotels and Resorts around the world. Throughout September we work towards creating awareness around health and safety, social and ethical values as well as environmental issues, which encourage Responsible Business. During Responsible Business Action Month, all hotels within Island Hotels Group Holdings Plc. (IHGH) make an extra effort to organise social and environmental activities engaging with employees, guests and the local community - raising awareness for Responsible Business and raising funds to support The World Childhood Foundation as well as Fondazzioni Wirt Artna.

The World Childhood Foundation is a non-profit organisation dedicated to serving the most vulnerable children in the world: street children, sexually abused and exploited children, children trafficked for sexual purposes and institutionalised children, with a particular focus on girls and young mothers.

Island Hotels Group Holdings Plc. is proud to have Fondazzjoni Wirt Artna (FWA) the Malta Heritage Trust as a beneficiary of our CSR initiatives. This non-governmental, www.azure.com.mt

non-profit organisation is active in the fields of heritage preservation and management and currently cares for over 30 sites of cultural significance, which cover 7000 years of history dating back to the Neolithic era.

During Responsible Business Action Month IHGH will give this organisation a little extra support to help further the restoration and maintenance of historic sites and artifacts Throughout September the hotels within IHGH planned a month of events and fundraising

activities. These activities vary from maintenance work at various homes and a public park in St Paul’s Bay to blood donations and a carwash. Local celebrities also generously dedicated their time to the worthwhile causes, rolling up their sleeves and help with maintenance works, the carwash or even grilling sausages for some junior guests! (A BBQ, Fun walk and blood donation are all taking part of the end of the month.)

Other fundraising events throughout the month include, a BBQ, fun walk

and dress down day at Radisson Blu Resort, St Julian’s, staff canteen donations also at Radisson Blu Resort, St Julian’s, a smokeless week at Radisson Blu Resort and Spa, Malta Golden Sands and a grand raffle, to which many local suppliers contributed.

Island Hotels Group Chief Executive Officer Winston J. Zahra explained that “Responsible business is an initiative the Group commits to wholeheartedly and Responsible Business Action month is just a small part of the Group’s ongoing Corporate Social Responsibility programme.”

Mr. Zahra went on to explain “the properties within the portfolio of Island Hotels Group Holdings Plc have been developed with pioneering technology aimed at reducing the hotels’ environmental impact. We believe in taking responsibility for the environment, our employees and the community and are proud to own and manage Hotels with a long term vision and a daily programme that ensures this objective is met”

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Promotes blood circulation • Heals skin conditions, REJUVENATES skin cells - GARRA RUFA HEALING FISH

natures exfoliant Imagine placing your feet in a Jacuzzi filled with champagne bubbles. Rather extravagant by any standards but that’s the describable feeling one can experience whilst enjoying the more unusual and hugely popular pedicure sensation that is currently sweeping the globe.

Named “Fish Therapy” this bizarre, yet invigorating treatment involves placing your feet into a tank of filtered water. Then sit back to watch hundreds of tiny Garra Rufa fish descend upon your worn out feet, gently sucking and nibbling the outer dead skin, whilst leaving the healthy skin beneath, alone.

qualities. It is said that they secrete the natural enzyme – Diathonal, which is believed to increase skin regeneration and these little minnow size fish are widely used in the easing and prevention of some of the most common and distressing skin conditions such as eczema, psoriasis and dermatitis.

increase blood circulation, the initial mild sensation of pins and needles, makes sense. The ticklish sensation immediately gives way to a relaxing gentle massage and watching the fish go about their work also becomes strangely mesmerising, promoting peace and tranquility of your mind, at the same time.

resulting in silky soft skin and feet that any of your holiday foot attire would be only too proud to show off.

Originating from warm pools near the small Turkish towns of Kangal and Sivas, Garra Rufa fish are renowned for their healing

It is important to remember that these small ‘polishers’ have NO teeth!

So they only remove the unhealthy skin through sucking. Also thought to

So make yourself comfortable, relax with a cup of herbal tea and let your own private army of tiny exfoliating personal masseurs work their magic,

Book your fish therapy pedicure prior to your arrival and start on the right footing, ensuring that your holiday feet are “happy feet”.

After half an hour, your rejuvenated legs and feet will be glowing and ready to carry you off to the next nearest point of relaxation from which to continue your holiday.

www.azure.com.mt

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Client Referrals

Don’t forget to tell your friends and family about the great membership benefits. If you know people that may be interested and who would like to visit us in Malta, for a luxury escape at a very affordable price, then let us know their details and we will help make this a possibility for them.

As a special thank you, you will receive ÂŁ50 per couple that arrives and a further ÂŁ250 from anyone that you suggest, who becomes a Member.

Email us now at referrals@azure.com.mt

www.azure.com.mt

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summer reviews from trip advisor

Mr & Mrs Vrou, Amsterdam

“Beautiful resort and location.”

“Perfect!!”

“One of best hotels in Malta”

Mr & Mrs Scout, UK

Mr & Mrs Rayleigh, UK

Mr & Mrs Le Bonte, France

My wife and I just spent a week at this resort on an ownership trade through The Registry Collection. Our 4 bedroom, 4 /12 bath penthouse condo was one of the top 3 vacations that we have had. The unit was on the top floor, beautifully decorated and had a outside balcony large enough to accommodate a hundred people with room to spare.

The staff, especially our consierge, Henri, did everything they could to make our stay memorable. There are numerous restaurants at the resort or the town of Mellieha, that has several excellent restaurants, is a short shuttle bus ride away. We look forward to going back.

My husband and I went here to celebrate our first wedding anniversary. We were supposed to go to the Radisson Bay Point initially, however there was a problem with the booking and we were sent over to the Golden Bay Resort where we were met by Ernest Barry who went out of his way to ensure that our stay was perfect and we wanted for nothing. We will definitely be returning here at some time in the future, there is nothing negative to say about this hotel, the service was perfect, the location was perfect and the room was perfect. Swimming in the sea every day and the luxury of the private beach was wonderful.

We had no problems getting around the island although we miss the old buses!!! Would highly recommend this hotel to anyone.

If you have children, then they will love it here as there is lots for them to do. It’s a perfect family getaway and looks over one of the best beaches in Malta. Staff were very helpful, friendly and efficient and went that extra mile to make you feel welcome. Pools and terraced area were busy, but not to the point where you were throwing your towels onto sun loungers at 7am in the morning from your balcony.

Self catering suites were excellent and very easy to self cater there. If money is no object, then enjoy spending it in the restaurants and pool bars. If you’re going to spoil yourselves on holiday, then this is the place to do it in Malta. Golden Bay is just idyllic.

Take one of the speed boats to the Blue Lagoon from Golden Sands Beach and go as a group if you can, as its least expensive and more fun.”

“Best Hotel view in Malta!”

the past. This is the most beautiful view we have had and is like old Malta, as no shops or built up area. Just the hotel, beech, watersports/diving school, Munchies beech bar (not owned by the hotel on the beech), Munchies restaurant at the back of the beach (great tasty food and lovely views of sun-set- recommend you book a table if you want unobstructed views and

Apples bar and restaurant just across the road from the hotel. So compared to other parts of the island this is very quiet and was just what we wanted.

Very well suited to couples and families. If you want lots of bars and clubbing this is not the area for you unless you don’t mind paying about 20 euros each way to go into St Julian’s the party area of Malta.

Mr & Mrs Meo, UK Very impressive 5 star hotel in Golden Bay, Malta. We went here on a promotional trip, cheap room and breakfast rate in exchange for going to the Island Residence Club time-share presentation. We love Malta and have been to various parts of the island in

“Golden Sands, being in heaven!!!”

As a frequent visitor of Malta, we decided this year to spend our holiday at the Radisson Blu Golden Sands.

We were highly surprised about the relaxed atmosphere and warm ambiance of this hotel. Our rooms were spacious and very tastefully decorated. And ….. quite important; they were very clean every day, really on a 5-star level. The staff was flexible in cleaning our rooms on different times, early in the morning or just the other way around. On each side of the hotel you have spectacular views, really breathtaking…. Both breakfast, lunch and dinner were comprehensive, of a high quality against more than reasonable prices.

Having dinner in the evening with the wonderful view is all you can wish.

Also the entertainment in the evening is great, it isn’t too loud and increases your holiday feeling. Also our children enjoyed it very much. During the day the people working for the kids club are very enthusiastic, well organised with good entertainment for the children. Next to that, we found it very nice to notice that the staff is really interested in you, that they are taking care for you and that they will do anything to make sure that you have a splendid holiday. So in case of a little problem you can always ask the staff for help, they are really working together with the managers of this hotel, to make sure that the customer will be satisfied at any time. For us there will be certainly a next time in GOLDEN SANDS, our dream hotel!!!

Reader Views As this newsletter is for you, the Member, we would love to hear from you with any suggestions you may have for topics for future newsletters.

If you would like to know more about Malta, the culture, food or wine etc. or would like a feature on a particular area of the resort, then please drop us a line at seasons@azure.com.mt. The featured letter will receive €500 resort credits to be used on your next visit! So email us and you could be off to a head start on your next break! www.azure.com.mt

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www.azure.com.mt

Azure Services Ltd • Radisson BLU Resort & Spa

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+356 2356 1811

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www.azure.com.mt

Golden Sands • l/o Mellieha • MLH 5510 • Malta

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+356 2356 1801

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info@azure.com.mt