W E L CO M E GU I DE
Wlcome to Azure Offering all natural, bulk and organic foods at affordable prices and delivering directly to customers across the country.
We are delighted you’re joining us in your journey toward a healthy and abundant lifestyle. It’s our hope to develop a trusting and long standing relationship with you as we grow together. Place your order and get information on thousands of products at www.AzureStandard.com
Our customer service team is happy to help you with anything on your mind. .4759 Call: 971.200.8350 | Fax: 971.645 com ard. tand Email: info@azures email) (we’re sorry, we do not accept orders via
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Place an Order Customer Service Product Questions Billing Questions
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Returns or Credits Join a Drop Drop Managers Delivery Information
am Open Mon - Thur, 6 am - 6 pm; Fri 6
- 4:30 pm Pacific Time
Azure Headquarters/Farm Mailing: 79709 Dufur Valley Rd, Dufur, OR 97021 Customer Service Call Center: 222 Main Street, Dufur, OR 97021
Moro Warehouse Product Delivery: 500 Azure Lane, Moro, OR 97039
Dufur Will-Call - Azure General Store: 220 Main Street, Dufur, OR 97021 Moro Will-Call - Azure Warehouse: 500 Azure Lane, Moro, OR 97039
www.AzureStandard.com | Call 971.200.8350 | Open Mon - Thur, 6 am - 6 pm; Fri 6 am - 4:30 pm Pacific Time | Page 2
WHO WE ARE Azure specializes in natural, organic, earth-friendly foods and products. We deliver directly to customers, buying clubs and retailers by semi-truck and UPS. Azure delivers all across the U.S. including Alaska and Hawaii. If you would like to learn more about the history of Azure, please go to our website www.azurestandard.com and read About Us, written by David Stelzer, Azure Founder and CEO.
THE AZURE MISSION Azure helps people throughout the country realize their greatest potential for abundant living by providing the products, information and services they need to make healthy and empowered choices.
AZURE’S LONG TERM VISION Azure strives to inspire healthy and abundant living, expanding our distribution of natural, organic foods and products across the entire U.S. At the same time, we maintain our commitment to top-notch quality service and educational tools, second to none. We envision a nation-wide network of customers and like-minded people, focused on sharing heathy living recipes, nutritional therapies, herbal medicine, positive mindset, and any other health-giving practices. Our long term vision is one we are developing step-by-step over the next 10-20 years, all the while continuing to work on perfecting the live, organic, agricultural practices we adhere to at Azure Farm. We will share this information with many of our supplying growers so their products can become certified as Azure Organics which will offer a wide range of “better than organic” items - providing superior nutrition from soil to table. We envision a transparent window between growers, processors and consumers, fostering strong and resilient relationships based on trust and mutual appreciation. We intend our farms and processing facilities to become role models for both consumers and producers, to inspire growers to meet exacting standards and consumers to accept nothing less. The facilities will be used as a training ground for young entrepreneurs who want to learn to become our suppliers, and go through our comprehensive training programs. For consumers, we will be offering classes in healthy food preparation, gardening and all other aspects of sustainable and abundant living. Once they have completed a defined curriculum of courses, they will be eligible for a healthcare program with Azure’s network of health professionals who will further educate and help with preexisting conditions. We at Azure Standard aim to inspire our entire team and alliances to thrive in abundant living. Welcome to our vision and stay tuned in for each new development!
www.AzureStandard.com | Call 971.200.8350 | Open Mon - Thur, 6 am - 6 pm; Fri 6 am - 4:30 pm Pacific Time | Page 3
BECOME A CUSTOMER Anyone can become a customer…groups of neighbors, family and friends, buying clubs, retail outlets, or just an individual. Anyone can order and receive Azure products. It takes less than a few minutes – and it’s FREE to join!
SIGN UP ONLINE OR GIVE US A CALL Online www.AzureStandard.com Call 971-200-8350 (retail outlets and wholesale customers must call)
FIRST, JOIN A DROP To complete an order with Azure, you will need the unique number of the drop where you will receive your products.
WHAT IS A DROP? • •
rop locations (“drops”) are established on current truck delivery routes. Each drop D is identifi ed with a unique number. Open Drops are willing to accept new members. Private and commercial drops are also available.
rop locations can include someone’s house, in a church or another gathering point, or D they can be in a vacant parking lot that is convenient for the members. Some drops have storage that keeps items out of the weather elements, some have refrigerators or freezers. In many cases, no facilities are available and customers must meet truck and driver on time to pick up their deliveries. The drop coordinator is responsible for ensuring drop locations are available and are as convenient as possible for the members.
You can find a drop near you by calling Azure Customer Service. You may also go online to view drops in your region at www.azurestandard.com/drop-point-locator. •
Write down the number of the drop you are going to join.
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I f there is no drop established in your area, Azure would like to know if you are interested in coordinating a drop for your community! In the event we are not yet ready to develop a route in your area, we will keep your contact information for future reference as we consider new routes. In that case, you can order most products and have them delivered via UPS (just not perishables, frozen or chilled items).
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fter you sign up with a drop, you should make contact with the drop coordinator to A receive delivery and logistical details.
I n Oregon, the Azure locations of Moro and Dufur have weekly drops for people who live in those regions. Products are available for pick-up Wed – Friday, 8 am to 5 pm. Add the drop number to your azure account
Congratulations, you’ve joined the Azure community www.AzureStandard.com | Call 971.200.8350 | Open Mon - Thur, 6 am - 6 pm; Fri 6 am - 4:30 pm Pacific Time | Page 4
You’re a new customer….now what? GO SHOPPING! •
Shop online at www.AzureStandard.com
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Email us with your questions at info@azurestandard.com (no orders accepted via email)
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Request a free catalog via the website under “Catalogs and Publications”
Give our Customer Care Team a call with questions or to place your order
www.AzureStandard.com | Call 971.200.8350 | Open Mon - Thur, 6 am - 6 pm; Fri 6 am - 4:30 pm Pacific Time | Page 5
CHECKING OUT IN THE WEBSITE SHOPPING CART • •
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fter you’ve shopped the great products and prices, simply click “Check Out” and select A your payment type. At the Delivery Screen, you will choose Will Call, UPS, or Truck Route.
ou’ll choose Truck Route if you’ve joined a drop point and you have that drop point Y number. At the Payment Screen, choose your payment type.
At the Summary Screen, review all your information in detail and click “Submit”.
ou will receive an email confirmation of your order. If you do not have email, make a Y note of the order number on the screen.
ou may update your order any time before your Cut-Off Deadline. Please remember Y to click “Submit” again at check out. By resuming your order, you will only be charged once, after your Cut-Off. Remember to click Submit for your order to be placed.
www.AzureStandard.com | Call 971.200.8350 | Open Mon - Thur, 6 am - 6 pm; Fri 6 am - 4:30 pm Pacific Time | Page 6
BILLING INFORMATION •
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I f you are on a route with a fuel surcharge, you will have an 8.5% shipping surcharge added to your invoice. You can approximate your total charge by taking the grand total and multiplying it by 1.085. The following states have fuel/delivery charges due to the long distance from the Azure warehouse; AL, AR, CO, FL, GA, IA, IL, IN, KS, KY, LA, MI, MN, MO, MS, MT-east of Missoula, NC, ND, NE, NM-east, OH, OK, SD, TN, TX, UT, WI, WY. I f Azure does not ship all the items in your website cart for whatever reason, your card will only be charged for the items shipped. If you ordered a “variable weight item”, the actual items picked and packed will be weighed and your card is charged according to actual weight. o determine your fi nal total, simply log into your account after your order ships. T You will see all items packed and shipped for you and the total charge. You will receive a packing list email of your order after it’s loaded onto the truck.
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www.AzureStandard.com | Call 971.200.8350 | Open Mon - Thur, 6 am - 6 pm; Fri 6 am - 4:30 pm Pacific Time | Page 7
WHAT TO EXPECT FROM AZURE We’re here to serve you. We want you to have an unsurpassed experience learning how to transform your life into one of health and abundance. Please let us know anytime we are not meeting your expectations. •
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zure off ers a bi-monthly Sales Flyer fi lled A with new product information, promotions and price savings, recipes and information about seasonal produce. It’s available with your order and online, and it’s FREE!
rder in small packages or larger, bulk sizes. O Plan your purchases and share bulk quantities with others to receive the greatest savings on affordable prices. Our seasonal produce is listed under ‘Specials’ on the website.
on’t miss our Bargain Bin off ers for damaged or near-expired products, and our D Closeouts and Overstock specials. Frozen and refrigerated items are not available for UPS shipping.
e off er inventory levels for each product on the website. If the inventory number is W zero, we are temporarily out of stock. You may see an item in your cart that is unfortunately out of stock when your package is shipped. In that case, you will not be charged for that item.
PRODUCE It is best to order your produce as close to your cut-off date as possible, as we do not hold items for early orders.
Produce turns over quickly and is only available while supplies last. Therefore, only in-stock produce is visible on the website. If you place an item in your cart that is not available by the time you order is shipped, you will not be charged. Drops in Alaska and Hawaii are shipped via barge lines and we can’t guarantee the quality of the produce your receive.
Please consider the time your produce will be riding on the truck when ordering, particularly perishable items such as tomatoes or fruit. The quality at delivery will depend on the type of produce, length of route and climate conditions. Delivery schedules are available on our website.
www.AzureStandard.com | Call 971.200.8350 | Open Mon - Thur, 6 am - 6 pm; Fri 6 am - 4:30 pm Pacific Time | Page 8
H andy Azure Information
PRODUCTS •
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– THE FINE PRINT
“ Transitional” produce or natural foods are in the process of becoming certified organic. They must carry the transitional certificate for 3 years– verifying organic practices during that time, before they can be issued the organic certification.
“Organic” products have completed the guidelines and requirements necessary to obtain (and retain) an organic certification. “Non-GMO” products are included in the Organic certification.
zure carries roughly over 10,000 items from toothpaste to garden supplies and proA duce. BUT, you might have a favorite thing that we just don’t know about yet. LET US KNOW! You can make your suggestion on the website via the “Suggest a Product” link, or give us a call. Be sure to provide as much information about the product as possible, including why you like it so much, plus supplier contact information. If you have questions about any Azure product, don’t hesitate to contact our customer service department.
Each new product presented to Azure goes through a rigorous review by a panel of food experts, and includes taste testing, product trial, and ingredient verification. Products NOT endorsed or knowingly sold by Azure include: Artificial preservatives, fluoride, GMO’s, pork products, shellfish products, coffee, alcoholic beverages, tobacco, refined sugars, artificial sweeteners and colors, bleached flours, monosodium glutamate (MSG), and nitrates /nitrites. If you notice any of these ingredients in any of our products, please let us know.
www.AzureStandard.com | Call 971.200.8350 | Open Mon - Thur, 6 am - 6 pm; Fri 6 am - 4:30 pm Pacific Time | Page 9
PLACING AN ORDER •
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Azure accepts orders online, over the phone, by fax, or mail! For all non-website orders, use the order form in the back of the product catalog.
Phone Orders: Have your customer number, product numbers and quantities ready when you call. Phone order cut-off is 4 p.m. Mon-Fri, Pacific Time.
Fax Orders: Fill out order form completely, including name, customer number, phone number, address, and location/name of contact where order will be delivered and credit card. Write legibly in a dark pen color. Fax order cutoff is 12:00 p.m. Pacific Time on your route’s cutoff day. We encourage you to call to confirm that your faxed order was received.
y Mail Orders: Use dark pen, write legibly, and fill out order form completely, B including name, customer number, phone number, address, and location/name of contact where order will be delivered. Please allow 5-6 working days before your cutoff date (consider mail holidays!) for your order by mail to reach us and be processed. Please note that we do not use a backorder system. If you ordered but did not receive an item because it was out of stock, you will need to order it again with your next order, or when it is next available.
I f you have not placed an order in a while, give us a call. We want to ensure your account is still in good standing and your drop is active. We consider you a customer for life unless we hear otherwise. Therefore, your customer number will never change. However, drop locations do change, so we want to ensure you have a positive experience. Also, if you’ve moved, we are happy to put you in contact with a drop coordinator in your new city or town. o receive the free Sales Flyer, add item CT005 to your order. To purchase a mail T subscription to our catalogs, fl yers and other publications, use item CT014.
ayment: Prepayment is required for all orders not pre-approved for credit terms.* P We accept Visa, Mastercard, Discover, personal checks and money orders.
www.AzureStandard.com | Call 971.200.8350 | Open Mon - Thur, 6 am - 6 pm; Fri 6 am - 4:30 pm Pacific Time | Page 10
PRICING, BILLING AND PAYMENTS •
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zure’s goal is to provide the best possible prices by operating on a cost-plus basis A and passing on any savings when costs go down. Azure prices are subject to change without notice based on our costs, so prices in the printed catalog may not remain accurate during the entire published period. Price changes may occur between the time you submit your order, and the time your order is picked and packed (especially if you order far in advance of your cutoff date). You will only be charged for the price as it appears at the time you submit your order. Please feel free to give us a call at any time for current pricing. If you resume your order, prices could change. hile we do our absolute best to carefully proof all of our material, mistakes can hapW pen, and we will not be obligated by typographical errors or misprinted prices in our catalogs or fl yers.
zure accepts cash, checks, money orders, at the drop location, only when the account is A pre-approved for credit. We do not accept food stamps or coupons. Checks returned for insufficient funds are subject to an additional $20 service charge. • * All approved accounts for credit terms are required to pay Azure within Net 10 Days of delivery. You may pay the driver at delivery, call in your payment with a credit card, or mail your check within 24 hours from delivery in order to ensure payment is received by the due date.
N et 10 Day Terms will be discontinued if accounts are over 14 days past due. A billing service charge of $5.00 per month may be added to accounts due past 28 days. For Credit Application, contact Customer Service a minimum of 14 days prior to your cut-off.
www.AzureStandard.com | Call 971.200.8350 | Open Mon - Thur, 6 am - 6 pm; Fri 6 am - 4:30 pm Pacific Time | Page 11
PRODUCT RETURNS •
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e want you to be satisfi ed with your products! W However, if you are not completely happy, please contact customer service to discuss a return for credit. You must report items you wish to return within three (3) working days of your order delivery; insect contamination can be reported within seven (7) days). Call or email us with your name, invoice number, the product you want to return, and the nature of the problem. ny item being returned for a reason other than A being damaged or shipped incorrectly by Azure, is subject to a 10% restocking fee which will be deducted from the credit given for said product.
o return any item, you must call Customer Service and request a Return Merchandise T Authorization (RMA) number for the item in question. RMA’s are good for 90 days from the time of order.
ll return items must have a RMA and be in original packaging - carefully packaged to A ensure safe return and credit to your account. ll damaged products must be returned to Azure in order for you to receive credit A to your account, unless perishable (fruit, dairy, spreads, produce, fresh foods). Unless otherwise authorized, please do not deduct the price of items you intend to return from a current invoice. ring your returned item to the drop at next delivery and give to the driver, clearly B marked with your name, account and RMA. If the item is perishable and cannot be returned, call Azure Customer Service and they will offer you instructions.
I f you have any questions or concerns about any product that’s damaged, or missing, don’t hesitate to call us.
www.AzureStandard.com | Call 971.200.8350 | Open Mon - Thur, 6 am - 6 pm; Fri 6 am - 4:30 pm Pacific Time | Page 12
DROP DELIVERIES AND MINIMUM ORDERS • •
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Azure delivers weekly, bi-weekly, or every four weeks, depending on the location. UPS delivery is available in areas where Azure routes are not delivering.
ach “drop” must have a total order of at least $550 to be added to the route. If your E drop is farther than 3 miles “off route”, there will be a different minimum amount required based upon the distance the driver is traveling. Typically, we require an additional $85.00 worth of product purchased for each mile driven off route. For example, if a drop is 20 miles off route, it would have a minimum drop requirement of $2,250. I f a drop does not reach its minimum, customer orders will not be voided– they will be shipped the following month, or the next time the drop reaches its minimum. ach individual customer’s order minimum is $50. If the order is less, a $5 handling E fee is charged for orders delivered by standard truck route. If you choose to have your order delivered by UPS or USPS, the handling fee will be a maximum of $2.50.
or orders shipped by common carrier, UPS, or barge, all shipping costs will be added F to your order. Frozen and refrigerated items may not be available using these shipping methods. Please feel free to call for further details.
e do our best to ship quality produce to Alaska and Hawaii, but due to unpredictable W conditions at barge lines, we will not guarantee the quality on arrival. e sure to consult and pay attention to the schedule of route deliveries and cutoff B dates at the back of the product catalog, or at www.azurestandard.com/drops/schedule for details on deliveries to your specific location. urrently we do not deliver during the Christmas week to honor those who C celebrate. Changes to the delivery schedule surrounding that time period are posted well in advance and in our winter catalog.
lease note that we deliver in a four-week cycle so orders are not always delivered on P a regular day- “first Monday of the month,” as an example. The approximate delivery days (listed in our Schedule of Deliveries) are subject to change at any time due to order volume, road conditions, etc.
www.AzureStandard.com | Call 971.200.8350 | Open Mon - Thur, 6 am - 6 pm; Fri 6 am - 4:30 pm Pacific Time | Page 13
DROP POINT COORDINATOR •
our drop coordinator is an individual— Y or rotating group of individuals, who volunteers as the contact person for a specific drop location. He or she is not an employee of Azure, is not getting paid to help coordinate the drop, but kindly acts as the local “go to” person for the drop group. Any logistics’ questions about getting your products can be directed to that person. Please call Azure Customer Care Team at any time, but the local coordinator often has a better idea of the up-to-date logistics for your drop. Your drop point coordinator is responsible for the following: •
Maintaining drop location
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stablishing & maintaining the relationship with E delivery driver
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eeping drop group members informed and K organized
“ Receiving” products for the members who have made previous arrangements
hortly before each order cutoff date, you will S receive an order reminder email from Azure (if you have email), and you will likely receive a reminder from your drop coordinator– especially if your drop has not yet reached the minimum order level.
www.AzureStandard.com | Call 971.200.8350 | Open Mon - Thur, 6 am - 6 pm; Fri 6 am - 4:30 pm Pacific Time | Page 14
DELIVERY DAY •
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e on time to pick up your order. Delivery drivers are on very tight schedules, and they B typically schedule each drop to last only 15-30 minutes. The driver can not wait for you to verify items. Call Customer Service with any questions you have about your order. If drop location will be holding or storing your items temporarily, be respectful of the host’s time and space. If you are approved for credit terms, have your payment ready. If an item has been damaged, refer to page 12 for instructions.
If you receive a wrong item, or an item you did not order but would like to keep, Azure Customer Service can check to see if they can offer you the item at a discounted rate. Keep in mind that not all items can or will be discounted. If you do not want to keep the item, follow the procedure for returning items. See instructions on page 12. I f you were charged for an item you did not receive, contact Azure Standard Customer Service. I f you are not available to pick up your order, be sure to coordinate with someone else to pick it up for you! It is likely that your drop will have an established procedure for unclaimed orders, but that might simply be for the order to be returned. In that case, you may be charged (at minimum) a 10% re-stocking fee.
If your drop location will be holding or storing your items temporarily, be respectful of the host’s time and space.
www.AzureStandard.com | Call 971.200.8350 | Open Mon - Thur, 6 am - 6 pm; Fri 6 am - 4:30 pm Pacific Time | Page 15
eate Joy & Flfillment rough Serving & CMaking a Positive Difference in the World
Azure Value #10 Azure believes Serving and Making a Positive Diff erence in the World is the greatest mission any individual, community or business can be about. It is this mission that sets one apart from the crowd, from those who work only for personal gain or just to survive. By being about something greater than one’s self, joy and fulfillment are created. Each of us probably remembers the feeling of joy and fulfi llment we had the time we did something that made someone’s day really special. The chemistry in our body is designed to give us those wonderful feelings so that we want to Serve and Make a Positive Diff erence in the lives of others. Of course the more joy and fulfillment we feel, the more we want share it with others by doing things for them that give them joy. In this, we create a chain reaction of serving, giving, and receiving joy, which builds amazing relationships, strong families, and dynamic communities. Studies have shown that people live the longest, quality life, not by how healthy they eat or exercise they get, (even though those are signifi cant contributing factors), but by being part of something greater than themselves. In other words, they had Joy and Fulfi llment from Serving and Making a Positive Diff erence in the lives of others. So no matter what occupation one finds themselves in, for long life and future generation’s sake, and for the sake of having more joy and fulfillment, let’s see what we can do to focus the way we do things into something that makes a more positive difference in the world. Can we buy or make products with more natural ingredients or with biodegradable substances? Are we conscious of the whole life cycle of our consumables? Are we inspiring our community into sustainability? Do we take opportunities to do or say something kind? We Create Joy and Fulfi llment and Make a Positive Diff erence in the World every time we turn a bad situation into a positive, relieve a stressful moment for someone, or inspire stronger relationships. Azure’s mission is about each member of our Team receiving joy and fulfillment as we strive to serve our customers the most abundant, life-giving products, information, and resources possible. This not only goes for the Azure Team, but for as many people as we can inspire.