E D A
’s s re es hi in K ds us e E 24 or B in LIN xf g az OFF O din ag N & a M HIP O Le RS
RE
B4 MAGAZINE I S S U E
5 3
J U L Y
2 0 1 8
THINK, INSPIRE & CREATE Hayley Monks explains why process improvement might not have the impact on customer service that you’d hoped.
OXFORD BUS COMPANY
W W W . B 4 - B U S I N E S S . C O M
GARDNER LEADER
COWLEY ROAD WORKS
B U I L D I N G B R I D G E S B E T W E E N B U S I N E S S E S