B4 Magazine issue 24

OXFORDSHIRE EDITION

B4

Magazine

ISSUE 24 AUTUMN 2012

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Santander Corporate Banking Our lead article profiles Santander Corporate Banking’s new business centre in Oxford

Innovation at Blenheim We spotlight the perfect partnership as Oxford Innovation and Blenheim Palace team up to great effect

Magna Carta College Oxford’s Flying Professors

B U I L D I N G

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B4 FORTHCOMING EVENTS 2012 / 2013 SEPTEMBER THURSDAY 6th

SEPTEMBER THURSDAY 27th

The B4 / MGroup Golf Cup Final at Studley Wood Golf Club 12pm

OCTOBER

Qualified Teams Only

B4 Oxfordshire Non Members Event

THURSDAY 11th B4 Berkshire Ambassadors Event

at Malmaison, Oxford Castle Quarter 6pm to 8pm

at Oakley Court, Windsor 6pm to 8pm

Open To All

Open to B4 Ambassadors And Members Only Plus One Guest Each

NOVEMBER SEPTEMBER THURSDAY 27th B4 Oxfordshire Workshop at The King’s Centre, Oxford 12.30pm Open To All

TUESDAY 13th B4 Platinum Ambassadors Event at Rhodes House, Oxford 6.30pm to 8.30pm Open to B4 Platinum Ambassadors Only Plus One Guest Each

DECEMBER WEDNESDAY 19th B4 Christmas Lunch at Pembroke College, Oxford 12pm to 4.30pm This Is A Paid Ticket Event

SPONSORED BY

MAY THURSDAY 23rd - MONDAY 27th 2013 B4 Bike Ride Edinburgh to Blenheim Palace, Oxford

DECEMBER

Open To All But Please Note There Is A Charge For This Event

DATE TBC

SEPTEMBER TUESDAY 18th

B4 Oxfordshire Ambassadors Event

The 2012 Oxfordshire Restaurant Awards

at Williams F1 Conference Centre 6pm to 9pm

at Malmaison, Oxford Castle Quarter 6pm to 10.30pm

Open To B4 Ambassadors And Members Plus Guests

This Is A Paid Ticket Event J > ; EN < E H : I > ? H ;

RESTAURANT

AWARDS SEPTEMBER THURSDAY 6th The B4 / MGroup Golf Cup Final at Studley Wood Golf Club 12pm Qualified Teams Only

To register for all events see the B4 FORTHCOMING EVENTS link on the www.b4-business.com home page for each area.

If you need assistance registering or would like to find out more about B4 Events, please call us on 01865 742211.

Interested in becoming a B4 Member from as little as ÂŁ150+vat per annum? Call Us Now On 01865 742211

B 4 P L AT I N U M A M B A S S A D O R S

Residential Letting 路 Property Management

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P R I N T

meet oxfordshire

Why not join them?

Call us on 01865 742211 now for details about our Platinum Ambassador packages.

We have a capacity of 75 Platinum Ambassadors in each area.

AMBASSADORSHIPS ALREADY TAKEN OXFORDSHIRE 39 BERKSHIRE 15 BUCKINGHAMSHIRE 8

www.b4-business.com Contacts If you want to contact B4 Magazine Telephone: 01865 742211 info@b4-business.com Publisher B4 Magazine is published by Designs On Ltd, The Firs, Headington Hill, Oxford, OX3 0BT Chairman Colin Rosser colin@designs-on.co.uk Editor Richard Rosser editorial@b4-business.com Art Editor Keith Simpson artwork@b4-business.com Assistant Editor Lorna Dodson assistanteditor@b4-business.com Proofreader Sue Rosser B4 Events Tina Rosser events@b4-business.com Editorial contributors Claire Thompson Eliott Benoist Gail Buckle George Ramsay George Walker Jess Houtby John Hobart Laurence Cruse Louise Esplin Lucy Holmes Sarah Airey Sarah Wiseman Tracey Jefferies B4 Photography Rob Scotcher James Lyon Studio Photography Studio8 Telephone: 01865 842525

Subscriptions For free Subscription, please contact: Telephone: 01865 742211 info@b4-business.com Each business with an Oxfordshire postcode is entitled to one free copy per issue. For additional copies and for businesses outside of Oxfordshire, there is an annual subscription charge of £25.

Put Together in Oxfordshire B4 is all about Oxfordshire. Designed, produced and printed in Oxfordshire.

© Designs-on Ltd and B4 Magazine.

Whilst every attempt has been made to ensure that the content of this publication is accurate and correct in every way, the publishers cannot be held responsible or liable for any inaccuracies or errors within the publication. Information reproduced from this publication is permitted with the express permission of the publisher and the advertiser, where relevant. All information is correct at time of going to press.

B4 Magazine is printed by

www.stonestheprinters.co.uk

welcome to B4 Welcome to Issue 24.

It’s funny how major events can be used as an excuse not to make decisions, held up as the big hope for a surge in business, yet blamed for poor trade, and more decision making delays once they’ve been and gone. At the time of going to press, a large Oxfordshire event was cancelled, claiming that it had been hit hard by the Olympics.

Do me a favour! How many people went to the Olympics? If it’s true that the rest of the country was on the web with me trying to unsuccessfully get tickets most evenings, then there’s a fair amount of disposable income still waiting to be disposed of.

Meet The Writers

Blaming a fantastic Olympic games for poor trading is, quite frankly, lazy. Ridiculed by many as an accident waiting to happen, a poorly organised, overly bureaucratic machine doomed to failure, the Games were also seen, apparently, as an opportunity to treble business, to lure in stray tourists……believe me, they’d have to have been pretty dozy to wander from the heart of the East End to the Cotswolds!

30. Darbys But this epitomises a British mentality that we are, hopefully, casting aside as we endeavour to come out of recession. Let’s get on with it and not fabricate excuses where it suits; let’s enjoy these events, not get deflected by them; let’s feed off the incredible surge of goodwill generated by the Olympics, not blame something that happened over one hundred miles away for a dip in trade; let’s aim to deliver like Lord Coe did, in spades, and not allow the procrastinators to slow us down. Look at the economic progress in India, Brazil, China, the list goes on. If we don’t cut this blame culture out, then we will get left behind.

Hopefully slacking is something we can’t be accused of at B4. Over the last quarter, we have successfully launched in to Buckinghamshire giving us a vast territory to develop across the Thames Valley. The recent B4 events featured on page 76 were a great success, in the most part due to our wonderful hosts, The Vineyard, Aylesbury College and Blenheim Palace, and to over four hundred B4 members and guests who attended. With a B4 community of over five hundred member companies, B4 is growing rapidly, and with a new telesales team starting in September, it’s an exciting time at B4. We have a busy calendar of events over the next few months to look forward to and lots of cross county networking opportunities for our members.

Written by Tracey Jefferies

70. Ashmolean Written by Sarah Airey

As the B4 community expands, places at events will be at a premium, so if you want to take advantage of the excellent connections that B4 can provide your business with and you’re not yet a member, please give me a call on 01865 742211.

Enjoy B4!

74. Penny & Sinclair Written by Claire Thompson

Richard Rosser Editor

About

B4

Magazine

B4 Magazine was established to provide Oxfordshire businesses with a clear voice to raise their profile and to help businesses connect. Direct mailed to three thousand business decision makers in Oxfordshire every quarter, B4 is regarded as Oxfordshire’s leading free distribution business publication. B4 stands for Building Bridges Between Business and that is what B4 helps businesses to do, aided by our first class website at www.b4-business.com, quarterly B4 Ambassador events and monthly workshops.

B4 is funded by paid for display advertising and editorial, although some editorial is granted without charge at the discretion of the Editor. Please call us to find out how you can get involved.

WHY NOT FOLLOW B4 MAGAZINE ON

120. Malmaison Written by Louise Esplin

THE ALL NEW CHRYSLER 300C.

E XC LU S I V E LAUNCH OFFER.

3 0 0 C F R O M £ 2 9, 9 9 5.

OFFER EN DS 30TH S EP TEM B ER 2012.

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( / ) O FFICIAL FUEL C ONSUMPTION FIGURES FOR THE C HR Y SLER 300 C RANGE IN MPG ( L /100K M ): E XTRA U R B AN 47.9 (5.9) – 4 9.6 (5.7), U R B AN 29.4 (9.6) – 29.7 (9.5), C OM B INED 3 9.2 (7.2) – 3 9.8 (7.1). C 0 2 E MISSIONS IN G /K M 191 - 185.

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B4 contributors PICK OF THE B4 PLATINUM AMBASSADOR CONTRIBUTORS

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B4 REGULAR CONTRIBUTORS IN THIS ISSUE (IN ALPHABETICAL ORDER) Aston & James...........................................................................................................................128 Barclays.......................................................................................................................58 Carter Jonas.................................................................................................................................66 Chiltern Railways..........................................................................................................62 Glooo.................................................................................................................................................119 Henmans........................................................................................................42 HR2YOU.......................................................................................................................101 Lady Margaret Hall.............................................................................................................112 Malmaison........................................................................................................120 New Theatre......................................................................................................................115 Oxford United FC.....................................................................................................................89

www.b4-business.com

Oxford Castle.......................................................................................................................135 Oxford Fine Dining.................................................................................................................116 Oxford Inspires.....................................................................................................................93 Oxford Knowledge Software.......................................................................................132 Penny & Sinclair.......................................................................................................................74 Shaw Gibbs.............................................................................................................................41 The Red Lion................................................................................................................................98 The Trout.......................................................................................................................................124 Visit Oxfordshire......................................................................................................................65 Wenn Townsend......................................................................................................................123 WILA.......................................................................................................................82

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22 Oxford Studies Encourage Santander to Expand Presence: Our lead article profiles Santander Corporate Banking's new business centre in Oxford.

14 B4 Paris to Oxford: We did it! We cycled 270 miles from Paris to Blenheim Palace in Oxford. Mad? Probably!.

LEAD

SPOTLIGHT

34 Innovation at Blenheim: The perfect partnership as Oxford Innovation and Blenheim Palace work together to great effect

33 BDO News: Thames Valley business prospects improve as two thirds witness growth.

41 Has Your Business Got the Right Funding Structure?: Shaw Gibbs' Peter O'Connell shines a light on business funding sources.

42 The Ins and Outs of Avoiding Commercial Leases Disputes: With Katherine Gregory, partner at Henmans LLP. 54 Expanding or Trading Overseas?: What are the tax implications?.

76 3 B4 Events in 10 Days: A tall order?

Blimey it was but over 400 guests laterâ&#x20AC;Ś..

90 Policing The Budget: Thames Valley Police Chief Constable, Sara Thornton, talks to B4's George Ramsay.

97 Editor's Choice: Hilltop Chauffeursy.

115 Are You Protected?: A spotlight on new B4 Members' Services company, Chase Templeton.

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12 B4 Members News

120 Sinfully Delicious: We meet Tanner Efinger, Malmaison Oxford's new Brasserie Manager.

123 Focus on Wenn Townsend B4 Ambassadors' Lunch: Getting around to business with B4 Platinum Ambassador, Tony Haines of Wenn Townsend.

20 B4 Latest News 26 VSL 65 Visit Oxfordshire

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PROPERTY 37 Is Now the Time to Invest in the Oxford Property Market?: Robin Swailes of North Oxford Property Services answers the question 53 Grantham House: Riach Architects secure Planning Consent for Jericho development.

66 A Sweet Career for 'Young Candy': A profile on Carter Jonas' experienced rural estate agent, Graham Candy.

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85 Oxford Wine Company 89 Oxford United FC 93 Oxford Inspires

Oliver Hope Moves to Penny & Sinclair: B4 Ambassadors Penny & Sinclair continue to shine.

108 Buildbase: Giving something back in spades .

101 HR2YOU 111 IOD 115 New Theatre 119 Glooo

30 ADVICE

30 Free Care For All!: Since when did free care come at a cost? With Darbys' Jenny McCabe.

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EDUCATION 50 Magna Carta College: Oxford's Flying Professors.

80 This College Means Business: Abingdon and Witney College's Principal Teresa Kelly talks to B4.

www.b4-business.com

B4 contents 38 EVENTS

38 The Main Event: James Bond at the Palace? We get all shaken and definitely stirred at Blenheim.

28 HR

28 It Takes Two: The Career Boutique tell B4 readers to be on the lookout for 'Trust', 'Honesty' and 'Openness'.

62 TRAVEL

62 Chiltern Railways: Gold for Service.

106 New Chrysler Ypsilon in UK: Big car comfort, small car package

70 Impress Guests: With the magnificence of the Ashmoleanl.

112 Lady Margaret Hall: Experiencing 'Flamenco Puro'.

116 Oxford Fine Dining: It's all in the name.

126 A Real Passion For Food: B4 meet the impressive Philip Baker of Passion for Food.

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45 R&R

45 Golfers' Treat As Open Comes To Frilford: Frilford Golf Club welcome the PGA Europro Tour event.

49 The House: A fabulous city centre bar off the beaten track - you simply must pay a visit.

61 The Duke 73 The Art Business: Sarah Airey of The Wiseman Gallery interviews ceramist, Dylan Bowen.

FINANCE

46 The State of the Oxfordshire Economy: With B4 Platinum Ambassador, Dave Atkinson, area director for Lloyds TSB Commercial.

86 Jolly Hockey Mics: B4 Ambassador, Nick Irvine, of Bloxham School, is also the Olympics 'Voice of Hockey'.

58 Getting Down To Business: How Barclays like to do business slightly differently!

98 The Red Lion 124 The Trout 135 Back With A Bang

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IT & COMMS

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95 What All Small Business Owners Should Master Email Marketing: Dangerously good marketing tools from intouchcrm.

82 WILA: The Royal Seal of Approval for WILA.

SERVICES

102 Living On A Cloud: New B4 Ambassadors, CIS, shed some light on why cloud is the future.

105 Delivering Customers To Your Business: With new B4 Platinum Ambassadors, Cardwell Group.

132 Replace Your Old Server For Free!: With B4 Platinum Ambassador, Oxford Knowledge Software.

128 Keep It In The Family: We meet the team at Aston & Jamesâ&#x20AC;Ś.. A rather large family!!

www.b4-business.com

57 HEALTH

57 An Invitation To Be Part Of Our Future: Oxford University Hospitals NHS T rust works towards becoming a NHS Foundation Trust.

69 TLA Fitness Take On The World's Toughest Tri: I though the B4 cyclists were mad! You'll be out of breath once you've read this!

138 CONTACTS

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Join the B4 Community 2

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So What is B4?

B4 is the fastest growing business to business network, providing over 500 businesses in Oxfordshire, Berkshire and Buckinghamshire with four great platforms to promote and connect their businesses. It's a business network with a difference where we facilitate face to face contact with other Members at B4 events held in iconic locations.

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4 Effective Platforms to Help You Connect 1

B4 Magazine - Packed with great features, news and promotional articles mailed free to 3,000 business decision makers (separate circulation of 3,000 in each county)

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B4 Website - Upload press releases direct to the site and promote forthcoming events and seminars. All B4 articles printed are uploaded to the business directory on the site.

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B4 Events - Meet other B4 members at high quality B4 events in Oxfordshire, Berkshire and Buckinghamshire...Why not even bring a guest?

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B4 Workshops - Promote your business to other B4 members at our workshops, a great way to get your message across.

Why Become a Member?

Memberships are specific to one area, not all, and gives your business a listing in the back of your chosen area B4 Magazine. A listing on the business directory of the relevant B4 website but access to all B4 events in all areas (restrictions may apply due to capacity limitations and we do have some Platinum Ambassador only events). Members can also promote their status on company e-mails and websites with our new B4 Member icons

Why Not Upgrade to an Ambassador?

Becoming an Ambassador gets a face to represent your business in the B4 community. Your chosen Ambassador will feature alongside your listing in the magazine directory, on your on line business directory listing and also in the Ambassadors’ section on the B4 website. Being an Ambassador gives you something in common to approach other B4 Ambassadors throughout the network.

The rate to become an Ambassador is £250+VAT per annum.

Become a B4 Member in less than 24 hours Here's what we need to get you started: 1. Your Logo - high quality is a must and in one of the following formats: jpeg, eps, pdf, ai 2. Between 50 and 300 words about your business - See the website for some great examples 3. Basic contact details - Basic contact details e.g. Address, telephone number, email address Our system will automatically generate a user name and password (which you can change) and you are ready to put up your first Press Release. But Don't Worry! There's a helpful online guide to assist you and we're always at the end of the phone.

Join B4 for as little as £150+VAT per annum B4 Membership is based on your number of employees and not the number of staff who could attend events: Rates start at just £150+VAT for sole traders and other single person entities.

Rates increase to £250+VAT for 2 to 5, £375+VAT for 6 to 20 and so on. See www.b4-business.com for full details.

What about Editorial in the Magazine?

Looks complicated? Well it's not! We can set you up to have your picture taken at our associate's studio. We can get one of our freelance PR or Editor to interview you. You have Full Editorial Control so, nothing's printed without your agreement. Editorial pages start at £500+VAT and we can do almost all of it for you! Just ask!

Get Connected to our Growing Community Now:

Call Us Now - 01865 742211 B

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Vacancy: Senior Systems Engineer Company: Computing Information Systems Ltd Working hours: Full-time Job type: Permanent Industry sector: IT Benefits: Bonus Scheme Salary: £25,000 - £30,000 negotiable on experience CIS is seeking to employ a Senior Systems Engineer as a complement to its current consultancy team in Oxford. The ideal candidate will be educated to degree level or will have

equivalent hands-on experience in a systems administrative or technical support role.

A keen interest and understanding of ‘cloud’ is essential, CIS is one of the fastest growing cloud companies in Oxfordshire. The role will involve working on the cloud infrastructure and supporting the fast growing number of hosted companies.

For more details call: 01367 700555 or see www.cisltd.com

Thomas International Celebrates 30 Years of Innovation Psychometric assessment is a growing industry and leading provider, Thomas International, is celebrating their 30th year.

Martin Reed, CEO and Chairman comments, “It’s a great achievement to have reached our 30th anniversary as an industry leader. We have embraced the challenges brought about by the recent economic climate and continued to invest to ensure clients have access to the very best assessment tools and services.”

As part of their dedication to continual improvement Thomas recently launched several new tools. Clients can now benefit from new reports linked to the work behaviour assessment, and enhanced online administration of the cognitive ability and emotional intelligence assessments. 2012 sees the launch of Thomas Education and increased bespoke functionality of the Thomas 360 feedback tool.

For more information contact Belinda Clapp on 07990 584271, belindac@thomas.co.uk

The Economics of Telemarketing Appointment Setting More often than not, business managers set telemarketing benchmarks in ‘appointments set per day’ or ‘product sales per week’. It is rare for ‘the value of a sale’ to be taken into consideration.

generating and managing one appointment a week for a high value product or service, then the three days it takes him or her to gain that appointment would surely be better spent in face-to-face meetings?

In reality, what a telemarketing company does, in the case of appointment setting, is circumvent the requirement for field sales people to make their own appointments. If your star sales person is, say,

At Lingo we assess campaigns in terms of ROI. We set realistic, tangible goals. We value and nurture relationships and we have long term relationships with our clients. www.lingotelemarketing.com

Present Locker

Launched in March 2012, presentlocker.com is the new kid on the the block, selling handmade and handpicked gifts.

Northfield Primitives make small, vintage-look animals. A circus elephant is beautifully handmade and stitched entirely on a 1920 Singer treadle sewing machine. National Portrait Gallery exhibited artist Nigel Turner will paint a beautiful personalised watercolour of your house, school or office or a personalised pop art oil painting. Already a best seller is Kiss in a Box, costing just £3.50 plus postage. Rebecca Engels makes the most exquisite

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and unique cushions, bags and bracelets, from vintage materials.

We also stock beautiful handmade unique French Oak Utility Cheese Boards which are hand crafted from wine barrels used in the ageing process of redwines. Cleverly recycled, each board has a character of its own, the wood may even be stained a subtle hue of burgundy or lingering aroma of red wine. A present for the wine buff in your life?

Find perfect presents at www.presentlocker.com

www.b4-business.com

B4 news Jump For Andy In memory of the late Andy Lee, 20 of his family, friends, colleagues and business associates made a Tandem Parachute Jump, “Jump For Andy”, on 9th June 2012 at Hinton Airfield.

This is the 2nd year that a jump, in support of fundraising for Skin Cancer Research, has taken place and the group are aiming for it to be an annual event in memory of Andy Lee who last year

lost his life to this terrible disease at age 52. Last year Jake Lee, Andy’s eldest son along with a couple of Andy’s friends, made the jump and raised £11,500 for cancer research. Each participant paid their own Jump Fees so every penny raised goes directly to cancer research.

Thanks to the sponsors: Lloyds TSB (communication material), Leedon Maintenance Contractors Limited (fundraising merchandise), Lazer Engraving (jumpers’ medals).

John Hallam increases its visibility with website refresh of local public relations firm Syncro PR. The principal changes include brand new wording to communicate the company’s proposition in a clear and compelling way, together with distinct, uplifting design upgrades.

Oxfordshire-based John Hallam Associates has increased its visibility among key corporate clients by refreshing its website, with the help

“By refreshing our website to highlight our key strengths, we have already increased web traffic to the site, resulting in several high quality leads in just three weeks,” explains John Hallam, Principal. “We have also introduced a number of simple yet effective design changes to enhance the user experience and convey an elegant, modern look

and feel, in keeping with our professional standing.”

The newly refreshed site features 50% fewer words than its predecessor, with Syncro PR having written every page in a succinct, business-like style that precisely captures the company’s key values, heritage, emphasis on long-term client relationships and high quality service. www.johnhallamassociates.co.uk For a brochure please contact: marketing@johnhallamassociates.co.uk

1st Year Anniversary for Howbery Solar Park in Oxfordshire The UK’s first solar business park has been connected to the National Grid for 12 months, with 3,000 solar panels powering Howbery Business Park in Wallingford Oxfordshire. The first large ground system of its kind has exceeded its expectation to generate up to 682Mwh in the first 12 months and has saved over 350 tonnes of CO2 in the same period.

Howbery Park are committed to leading the way in the use of renewable energy.

for development and available space in existing buildings. Kestrel House and Red Kite House new offices at Howbery Park obtained BREEAM awards of ‘Excellent’.

Located on the River Thames with land available

www.howberypark.com

The Grade II listed Manor House offers conference facilities, restaurant and deli bar. Other facilities on the park include Lifestyles Gym, Puddleducks Nursery and a Sports & Social Club, with the use of canoes, kayaks and an electric boat.

Image provided by solarcentury.co.uk

Former bean spout farm has bags of potential A former bean sprout farm near Bicester presents a prime opportunity to acquire a farmhouse and up to 29 acres of land in a rural yet accessible position. Blackthorn Hill Farm is available in one or two lots; Lot 1 comprising the farmhouse with 19 acres of pasture paddocks and newly planted woodland, and Lot 2 being a further 10-acre pasture paddock with planning permission for a glasshouse and new road access.

www.b4-business.com

“This is a very well maintained farm which can be easily adapted for a wide range of potential uses,” says agent Mark Charter. “You could easily establish an equestrian business here which the outbuildings, paddocks and pasture land easily lend themselves to.

Blackthorn Hill Farm is on the market for £1.1m.

To arrange a viewing contact Mark Charter on 01865 511444 or visit www.carterjonas.co.uk.

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B4 SPOTLIGHT

B4 PARIS TO OXFORD Photography: Zoe Kemp

It was with some fear and trepidation that 12 plucky B4 cyclists ventured to Paris one Friday evening in May with the sole aim of cycling back.......a massive 270 miles!

But what an adventure! Throughout the gruelling hills and winding countryside of outer Paris, to the coast and a night time crossing to Portsmouth, the team were bonding and can now look back on a trip to remember. The Jubilee Monday 103 mile trek from Portsmouth to Blenheim Palace looked a tall order, but all twelve riders, ably assisted by Martin and Joe from Passion in Events, made it back to a one hundred strong crowd of family and friends. We would like to thank our sponsors below and all of the riders for helping us to raise over ÂŁ10,000 for Oxfam. Well done John, Rob, Keith, Richard, Kieran, Nigel, Dave, Jane the Legend, Dan, Steve and Wayne. Thank you also to Blenheim for hosting our return.

Would you like to join us on our trip from Edinburgh next year back to Blenheim Palace (350 miles!). See page 110.

www.b4-business.com

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Property Costs – Unexpected Reductions Buying property became cheaper twice last week. The Bank of England and Treasury are making £80Bn available to banks at low interest rates, but only on the condition they pass it on as cheaper loans and mortgages. Some major mortgage providers are already offering cheaper deals.

More great news for purchasers was the decision by a leading tax planning company to increase the Fee Insurance cover on its stamp duty mitigation

strategy from 9 months to 4 years. Now, whenever a taxpayer has paid to use this company to legally avoid paying stamp duty land tax, their fees are insured for the same 4 year period that HMRC has to argue that the tax planning strategy hasn’t worked and the tax should be paid.

A No Win-No Fee plan with No Financial Risk makes this a winner. Further information from Your Money Friend Ltd. www.yourmoneyfriend.co.uk

Red Kite Video Red Kite Video, producers of entertaining, engaging and informative films to hold the attention of visitors to your website, have recently been helping a large corporate in London with media training for their top executives, PR and marketing staff.

With 29 years of experience at the BBC, Red Kite Video deliver professional, compelling and powerful films, and offer a whole array of media

services such as PR and crisis management, helping to hone interview techniques with replayed interviews, ironing out presentation issues and allowing you the freedom and expertise to convey that vital corporate message. Red Kite Video has just completed a series of films for a Web Design and Graphics company based in Newbury – these types of short, fun films are a great way to get your message across to potential prospects and clients. www.redkitevideo.co.uk

Manches advises shareholders on Tessella MBO Manches advised the shareholders (other than the management team) on the management buyout of Tessella, an international provider of science powered technology and consulting services headquartered in Oxfordshire. Mobeus Equity Partners supported the buyout, and founder Kevin Gell retained a significant minority stake and a seat on the board.

The MBO valued Tessella at £18m. The Manches corporate team was led by partner David Tighe and included Zoe Pepper and Dominique Sabatini.

Kevin Gell said: “I have known David Tighe for many years and used Manches successfully on various commercial matters. Working with David, Zoe and Dominique was a real pleasure.

Everything was done efficiently, issues were kept in perspective and more complex points were explained clearly. Throughout I was kept in touch with legal discussions without being bothered by every detail. When it came to completion, I felt confident that we had a good deal for all parties. I can recommend Manches wholeheartedly.”

For more information contact David Tighe on: 01865 813 602 or david.tighe@manches.com

Car Giant Appoints Risk Following detailed assessment of their requirements, Hyundai have selected Risk Management Security Services as their security provider at their Head office in Wycombe. Also, Risk have secured a long-term contract to provide Manned Security Services for Abingdon Business Park. This adds to a substantial Risk portfolio of Business Parks throughout the Thames Valley.

Specialists in security services within the private

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and public sector throughout Buckinghamshire, Berkshire, Oxfordshire and Northamptonshire.

Risk Management Security Services was established in 1976 and has developed as a market leading security company in the provision of Security Guards, Security Patrols, Keyholding & Alarm Response Visit www.riskmanagementsecurity.co.uk for more information.

www.b4-business.com

B4 news Sandler Training sponsor climb to Base Camp of Everest Sandler Training in Oxford, who work with successful and bold business owners, proudly sponsored Gary Bricknell of ‘Bricknell Wealth Management (St. James’s Place)’ to climb the 120 miles to Everest Base Camp.

Along with 26 trekkers and a small climbing team Gary flew to Kathmandu in Nepal to trek to Everest Base Camp to help raise £500,000 to go to the charity St. James’s Place Foundation. As the team followed the route to Base Camp, taken by Sir

Edmund Hillary and Sherpa Tenzing in 1953, the gruelling trek over 120 miles took the team to heights of 18,500 feet.

“It’s funny as when you get to the top you forgot all the exhaustion and are elated really. You forget all the aches and pains until the next morning when you have to get up and walk again.”

Sandler are the Sherpa’s, guiding our ambitious, visionary clients on their climb to the summit. www.oxford.sandler.com

The King’s Centre, Capturing the real deal Audiomotion had been approached by 49 Games to provide sports mocap for their X BOX 360 Summer Games title.

The King's Centre took a break from its normal round of conferences and events recently to build a motion capture suite for Osney Mead neighbours Audiomotion.

Capturing the real deal was no mean feat. With multiple track and field events on the agenda, Audiomotion called in Olympic, Commonwealth and World Champion decathlete, Dean Macey, to provide the mocap for the main events. An array of sportsmen and actors completed the cast, performing additional sequences and celebration

scenes. The result? A technical masterpiece worthy of a gold medal!

The King’s Centre offers some of the most flexible space in Oxford with a main hall holding up to 1,000, a second large exhibition space and other rooms for smaller groups which can all be fitted with sound and projection systems. www.kingscentre.co.uk

CMS toasts 15th Anniversary with Reception at Aynhoe Park Historic Aynhoe Park provided the venue for one of the most successful retirement planning specialists in North Oxfordshire to celebrate a major milestone.

CMS Financial Management toasted its 15th anniversary of being based in the county with a Champagne reception for more than 150 guests.

Managing Director Dave Marler welcomed business and professional colleagues within the magnificent 17th Century Palladian home before

speaking of the company's commitment to remaining fully independent financial advisers. He also spoke with pride of how CMS had grown from its London roots to become the pensions adviser of choice for individuals and companies throughout Oxfordshire.

Dave Carter, CMS Director, said: “The event was a great success and has strengthened already strong relationships with our business and professional colleagues.” www.cmsfinancialltd.co.uk

Executive Alarms Ltd

John Keown founded Executive Alarms Ltd in 1990. We are a well established Oxford based company, developing year on year providing extremely competitive prices to our customers

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in an ever growing and demanding industry.

As a member of the SSAIB (Security Systems Alarm Inspection Board), the quality of our products and services are guaranteed and insurance approved.

We offer a full range of products and services for all your Security and Fire needs including Intruder alarms, CCTV, access control to automated gates with intercom systems. We install, service & maintain Fire alarms systems, extinguishers and sprinklers. We recently achieved BAFE approval, (British Approvals for Fire Equipment).

We offer a comprehensive locksmiths service. All our services offer a 24 hour call out service 365days-a-year.

If you would like to discuss your home or business security requirements, please call me on 01865 435435 or 07887 895895 for a friendly no obligation assessment of your needs. All site visits and quotations are free of charge. I look forward to being of assistance.

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Running Your Own Business Can Feel Like An Uphill Struggle

The MGroup has a full range of services to support you and your business in reaching the top Accountancy • Business Development • Registered Auditors • Computer Solutions • Taxation • Corporate Finance • Software Development • Financial Services

Cranbrook House, 287/291 Banbury Road, Oxford OX2 7JQ Tel: 01865 552925 Fax: 01865 557732 Website: www.theMgroup.co.uk

B4 news VACANCY: Chair of Board – Experience Oxfordshire

Experience Oxfordshire is the county’s cultural and tourism development agency, currently operating under the brands Oxford Inspires

(cultural development) and Visit Oxfordshire (tourism destination management).

they make to the county’s economy and quality of life.

We are seeking to appoint a new Chair of the board to take on leadership of the organisation.

If you are interested in this demanding, but highly satisfying role, please contact the Vice Chair, John Hoy, on JohnHoy@blenheimpalace.com for more information.

The role is part-time and unpaid, but is highly rewarding for someone who is passionate about the development of these two closely related sectors in Oxfordshire, and the contributions that

Closing date for applications is 28 September 2012.

An Outstanding Performance!

As we say “Goodbye to the Glorious Games” The Oakley Court Hotel, Windsor (a B4 Berkshire Platinum Ambassador) is proud to have played host to the highly successful Team GB Rowing and Canoe Sprint Teams for the duration of the London 2012 Olympic Games.

The athletes were an inspiration to us all, winning

the FIRST Team GB Olympic gold medal and bringing a total of 29 medals back to Oakley Court from the Dorney Lake Olympic venue across the river.

For more information please contact Rachel Pearce, Sales Manager on 01753 609988 or email rachel.pearce@principal-hayley.com

Golden Girls, Katherine Grainger and Anna Watkins at The Oakley Court

Convergency Partnership what about smaller businesses and social enterprises?

Sustainability is an increasingly accepted business strategy for large organisations, driven by regulation, resource costs, supply chain issues, employee and customer expectations, as well as offering innovation opportunities. But

The most sustainable strategy for a small business is to stay solvent – providing jobs, goods and services. But sustainability needn’t be seen as a costly or complex strategy. All organisations can integrate sustainability principles to reduce costs, improve income, while at the same time managing social and environmental responsibilities. Often the biggest hurdle is knowing where to start.

The Convergency Partnership is a consultancy that helps organisations bring about change that is

sustainable and transformational. Its founder and director, Anne Augustine, is perfectly qualified to help.

With over 20 years international business experience, having worked for Microsoft, EDS/HP and Edelman, as well as for a local authority, she has led sustainability programmes for three global companies.

She now acts as advisor and coach, working with organisations of all sizes. Call Anne on 07506 139920, check www.convergencypartnership.com for more information or please email us here: hello@convergencypartnership.com

Chinese tourism delegates visit West Oxfordshire Delegates from China visited the District Council’s Tourism team as part of an initiative to develop its own tourism trade.

The high level government delegation from China’s Yuxi Yunnan Province Municipal spoke to the Council’s Tourism officers about the District’s rise in visitor numbers before taking in Blenheim Palace and the Oxfordshire Cotswolds.

With China fast becoming the largest economy in the world, it is keen to develop its tourism industry

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and establishing the sector by visiting areas already successful in this field. The Council’s Tourism team explained how it has helped boost tourism in the District and created its own brand, which has seen a rise in visitor numbers to 4.1million in 2011.

Hayley Beer, the Tourism Services Manager for the Council, commented “We have been developing our presence in the Chinese market for 6 years now and are starting to feel the benefit at a local level. This visit was an absolute pleasure to host and further strengthen our links within this lucrative market.”

Chairman of the Council Cllr Derek Cotterill with delegates from Yuxi Yunnan Province Municipal

For more details visit: www.oxfordshirecotswolds.org /industry/press-releases

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Join Our Growing Team Write for B4 Why not join our editorial team and get in front of some great businesses, at the same time adding to your portfolio and being see writing for us in the magazine.

We have some fantastic opportunities to get involved with B4.

Transcribe for B4 Are you a budding journalist? Why not join our editorial team to help us transcribe articles and get your name in the magazine. A great way to get you fantastic experience, and learn how an article in B4 gets put together.

Telesales We have a growing telesales team who aren’t what we would call ‘hardcore’ sales people. The B4 membership sell is a gentle one, after all, it’s not often you get the opportunity to invite someone to a free champagne event! So, if you’re a people person, enjoy events and want to play your part in expanding the B4 community, call us now for full and part time opportunities.

If you are interested in finding out more about working with B4, call Richard now on 01865 742211.

B4 Membership Services Are you a B4 Member? Have you got something unique to promote? Why not talk to us about helping us to add value to our members.

preferential health insurance rates (see page 115), sports tickets to high profile events, exclusive holiday offers and more.

We are launching B4 Membership Services where existing members create special deals which are attractive to our members. We’re not going to promote mainstream products or services that other members might offer, for example, legal and accountancy services, but more your unusual, niche services. The sorts of thing we are planning include

So, if you’ve got something special you would like to share with our 500 (and growing) strong community of B4 members, not to mention member company employees, then call us now on 01865 742211. We’d like to hear from you. www.b4-business.com

B4 Christmas Lunch, Wednesday 19th December, Pembroke College Relax with a pre lunch drink in one of Oxford’s most beautiful colleges and listen to Pembroke’s choir before sitting down to a memorable Christmas feast in the main dining hall, listening to a fantastic jazz band while you eat.

150 B4 Ambassadors, Members and their guests from our Oxfordshire, Berkshire and Buckinghamshire community will be served a fabulous three course Christmas lunch at 1pm

following pre dinner drinks and carols.

To book, see B4 promotions for online registration or call 01865 742211 to make sure you don’t miss out. This event is open to all.

Tickets £75 for main hall dining or £100 for Top Table dining (just 24 available including champagne). www.regonline.com/B4XmasEvent

B4 Workshop B4 Workshop: CIS introduce the cloud at The King’s Centre, Thursday 28th September, 12.30 to 2.15pm Book your place on our first B4 Workshop of 2012 where CIS will be telling you all you need to know about the cloud and why you should seriously entertain getting involved.

20

We only have 40 places available and you are most welcome – open to all. Please register through the B4 on-line registration page at: www.regonline.com/b4workshopeventKINGS Also includes tour of the incredible Kings Centre, one of Oxfordshire’s best kept venue secrets.

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news B4 Platinum Ambassador Event B4 Platinum Ambassador Event, Rhodes House, November 13th, 2012 All B4 Platinum Ambassadors from Oxfordshire, Berkshire and Buckinghamshire are invited to our B4 Platinum Ambassador event at the stunning Rhodes House in the heart of Oxford.

guest, and this can be a colleague, partner, customer or other associate. Please note guests who have been to previous B4 events and who have not since become members are not included.

Please register at: https://www.regonline.com/ RhodesHousePlatEvent If you have any queries, please call us on 01865 742211.

All Platinum Ambassadors are asked to invite a

B4 Event at Williams F1 Conference Centre This is an event not to be missed. The actual date of the event will be announced in September but will be in early December and we have already passed the 100 mark of our 300 capacity.

expect demand to be high so book in now.

Book an advanced place at the link below to avoid disappointment. This event is open to 300 B4 Members, Ambassadors and their Guests from Oxfordshire, Berkshire and Buckinghamshire but we

Please book here: https://www.regonline.com/ B4WilliamsF1event Please note not open to guests who have been to a B4 event before.

Full access to the Williams F1 car collection and limited access to simulator – more details to be announced soon.

The Business of Education Our new supplement will be published in January. Offering educational establishments the chance to reinforce their business links with the local community, and businesses the ability to promote opportunities to the educational establishments, this high quality guide will be packed full of useful information for a wide range of interested parties.

The guide also marks a first as it will include businesses and educational establishments throughout the B4 community in Oxfordshire, Berkshire and Buckinghamshire and the same guide will be included as an insert into all three B4’s in 2013.

Call 01865 742211 to find out more.

The B4 Bike Ride from Edinburgh to Blenheim Palace, Oxford The B4 Bike Ride from Edinburgh to Blenheim Palace, Oxford – Thursday May 23rd to 27th, 2013 Of course we’re bonkers, as if a 270 mile ride from Paris to Oxford wasn’t enough in June, we’re organizing another, longer, trip next year from Edinburgh Castle to the gates of the majestic Blenheim Palace. There’s obviously something missing somewhere as we must have actually

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enjoyed the hours of training, abstaining from alcohol for months and vigorous personal fitness sessions with Tom from TLA (see page 69)! I think if we can do it, so can you. It’s a great experience and if we have half the fun next year as we did this year, it will be incredible.

Already 14 spaces booked up. Call 01865 742211 to find out more or see the advert on page 110.

21

“By becoming a business partner rather than just a finance provider, Santander has developed a deeper understanding of the needs of its customer”

OXFORD STUDIES ENCOURAGE

SANTANDER TO EXPAND PRESENCE The opening of Santander Corporate Banking’s new corporate business centre in Oxford is indicative of the potential of a city that has established an international reputation for commercial as well as academic excellence.

Since its launch in 2008, Santander Corporate Banking has become a major player in the business banking market in the UK with an expected market share of 9% following the acquisition of 44 RBS corporate business centres.

Last year alone, Santander made new lending commitments totalling £8.8 billion to businesses across the UK and started new banking relationships with 2000 businesses who each turnover £1 million or more, an increase of one-third compared to 2010.

Lending to small and medium sized enterprises grew by 25% in 2011 to £4.3 billion – ahead of Santander’s own projections and fully meeting its obligations under the Project Merlin agreement.

A willingness to develop relationships with customers has been a vital element 22

of this success. By becoming a business partner rather than just a finance provider, Santander has developed a deeper understanding of the needs of its customers, backed up by a team of experienced Relationship Directors and a nationwide network of corporate business centres, of which Oxford is the latest addition.

Cheryl Adams, Regional Corporate Director for Thames Valley explains that Oxford has been identified as a significant opportunity in terms of both the university and the number of commercial enterprises in the city.

“The biotech and science sectors are particularly appealing. Oxford is quite a challenging community to break into if you haven’t got a substantial presence on the ground, so our new corporate banking centre is a hugely significant development. It will enable us to support businesses with turnover from £250,000 upwards through true relationship management and banking www.b4-business.com

B4 LEAD L to R: Cheryl Adams (Regional Director Thames Valley), Ian Nash (Business Development Director), Dorothea Dunn (Relationship Director Thames Valley), John Church (Pembroke College Bursar) and Olivia Kruger (Relationship Manager Thames Valley).

Cheryl’s colleague and Education, Health and Charities Relationship Director, Dorothea Dunn, also refers to business opportunities arising from the Oxford colleges and other high calibre educational institutions.

“We know there are in excess of forty Oxford colleges, so there is a lot of business to be done here. Combine that with the opportunities offered by independent schools and charities (together with healthcare service providers) and you get a sense of the potential demand for business banking services.”

Santander prides itself on its traditional approach to customer service, which will be a key element in its dealings with local firms according to Business Development Director, Ian Nash.

“We like to deal with small businesses face to face.

That is one of our great strengths and we are looking forward to developing relationships with businesses of all kinds in Oxford.”

One of the key elements in Santander’s offering to SMEs is its Breakthrough programme, through which it is identifying the UK’s most entrepreneurial www.b4-business.com

small and medium-sized businesses, supporting them by providing advice and funding, as well as the chance to visit and learn from successful companies and leading entrepreneurs. The programme is designed to help fast-growth businesses unlock their potential.

“We like to deal with

small businesses face to face. That is one of our great strengths and we are looking forward to developing relationships with businesses of all kinds in Oxford” The programme is making £200 million available to entrepreneurial firms with a track record of growth, a strong business plan and international ambition. Those entering the programme will

typically have annual sales of between £500,000 and £10 million and annual growth rates of 20 per cent or above.

These ‘growth champions’ will also receive advice from leading business people through masterclasses hosted by world-class companies and have the opportunity to participate in international trade missions.

Our growth champions are also supported by the Enternship Programme, facilitating the employment of talented graduate interns and delivering a series of ‘Breakthrough Live’ events where business owners can learn from one another and from those further up the growth curve. Speakers at these events have included Allan Leighton, former Chairman of the Post Office and there have been presentations from senior management at Google and HP on issues - particularly technology issues that challenge fast-growth SMEs. All of this is underpinned by a corporate social responsibility focus, encouraging entrepreneurs to recognise the impact of their growth on their community.

International support is provided through export seminars and trade missions, organised in 23

Photography: James Lyon

solutions designed to help them grow.”

Psst! Want to discover our kitchen secrets?

Come to a Miele Kitchen Secrets event and our chefs and experts will introduce you to an inspirational world of food, drink and kitchen design – including tricks of the trade and all the latest trends.

Dine. Experience a Dine course and discover the advantages of Nose to Tail eating, enjoy a forage through Mother Nature’s bountiful larder or learn the secrets of Britain’s Seasonal Seafood.

Drink. Improve your knowledge of wines for investment, taste a range of sophisticated champagnes and get some useful insights into serving them perfectly.

Design. Join our experts in kitchen design, architecture and interior design as they discuss every aspect of the perfect kitchen.

Inspiration for the heart of your home

For venues, dates and bookings, please visit www.miele.co.uk/creativeliving or call 0845 337 7033

To experience the full Miele range, book an appointment with one of our product experts at your nearest showroom.

Gallery 15/19 Cavendish Place London W1G 0QE Experience Centre Fairacres Marcham Road Abingdon OX14 1TW

B4 PROPERTY The focus of the trade missions was on countries where Santander has a strong presence and deep knowledge of the local economy and region. Delegates are carefully selected, with an emphasis on businesses that are both exportready and able to fully utilise the support the Breakthrough programme can provide.

These businesses are introduced to potential partners, suppliers and customers, useful contacts within the public and private sector business support structure and Santander staff in each export market. The aim is to ensure that delegates learn something of the opportunities in the marketplace, experience the feeling of being in-country and make connections that may be beneficial to their businesses in future.

conjunction with partners including UK Trade & Investment. The missions offer a unique opportunity to meet local legal, finance and marketing experts and even organise sales meetings with potential suppliers, distributors and customers.

“In November we will be hosting a ‘Breakthrough Live’ event in Oxford,” explains Cheryl. “Fastgrowing businesses (both in terms of turnover and staff levels) will be invited to find out more about the programme, which is paving the way for new, up and coming businesses and the entrepreneurs of tomorrow.”

The Santander Breakthrough programme is being rolled out across the country, with events taking place all the time. To read more about the scheme or to register your interest, visit www.santanderbreakthrough.co.uk.

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Founded in 1624, Pembroke College is home to academics and students from around the world. In November 2010 work began on a project to expand its main site and provide improved facilities for current and future students and academics.

As soon as the £29 million project was approved, college bursar John Church and his team set about raising the money to fund it. While £17 million would be raised by donations mostly from former members of the college, a long term loan was required to raise the remaining £12 million.

“It is very much to Santander’s credit that it stuck closer to the terms of the original funding proposal than any of the other banks. In fact, they not only offered us the best deal in terms of the rate - they also offered us an attractive structure in the form of a revolving credit facility that we could draw up and down during the construction phase.”

Dorothea Dunn Relationship Director Thames Valley

ranging from snack bar producers to door manufacturers. A number of contracts have already been signed as a result of contacts made on these trips.

Santander’s growing relationship with Pembroke College, Oxford is an example of its ability to find solutions to specific funding and banking requirements.

The credit crunch hit just as Pembroke College began its search for bank funding, so the funding proposals had to be resubmitted. The challenge was to find a bank that would meet the original terms as closely as possible and John believes that this was a critical factor in the decision to select Santander over other banks.

The inaugural mission saw 10 entrepreneurs from sectors as diverse as fashion and transport infrastructure travel to Brazil, one of the world’s fastest growing economies. The most recent trade mission visited the world’s largest economy - the US – where meetings were scheduled in Boston and New York for business

Olivia Kruger Relationship Manager Thames Valley

PEMBROKE COLLEGE

To find out more about banking with Santander visit www.santandercb.co.uk or e-mail scbinfo@santander.co.uk

At the end of this five year facility it will be converted into a long term loan. John describes it as “a nicely structured facility with flexibility in the first few years and finally conversion into the long term loan” and says the college has been exceptionally pleased with the service it has received, both during the negotiations and subsequently. “We have been very impressed with how Santander has operated.”

Pembroke College and Santander hold regular meetings to ensure the project is on track. John says the relationship developed through this regular contact has been a major factor in the success of the partnership and is quick to acknowledge the contribution of Dorothea Dunn.

“Dorothea has been consistently involved with us and has looked after our interests, so that has all worked very well. It has been an easy process to manage.”

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Photography: James Lyon

Cheryl Adams Regional Director Thames Valley

Santander UK has a comprehensive trade finance and international business capability.

Breakthrough works alongside those teams to provide the appropriate supports for fast-growth SMEs wanting to trade internationally.

CASE STUDY

NEW BARCLAY HOUSE Botley, Oxford TO LET

3,000 – 11,000 sq ft Modern refurbished offices with comfort cooling and excellent access to Oxford and A34.

CHILBROOK Oasis Park, Eynsham TO LET

Ground Floor: 14,706 sq ft First Floor: 6,351 sq ft Total: 21,731 sq ft Refurbished air conditioned offices

CANVAS Abingdon Business Park, Abingdon TO LET/FOR SALE

13,150 sq ft – 43,534 sq ft High quality office building available as a whole or on a floor by floor basis within landscaped business park setting.

WINDRUSH COURT Transport Way, Watlington Road, Oxford FOR SALE/TO LET

Headquarters office building with fully fitted laboratories. On secure site.

71,955 sq ft

unrivalled local and regional expertise Richard Venables Tom Barton

rvenables@vslandp.com tbarton@vslandp.com

news Lack of urgency in the commercial market Our records of deals set out below demonstrate that there continues to be market activity across the commercial spectrum in Oxfordshire.

However, one of the more frustrating aspects of this market is the lack of urgency by occupiers to transact deals. Whilst transactions generally take 6-8 weeks to complete it is not unusual for deals to take 6 months or more to complete. The lack of pressure and competition means occupiers can dictate the pace and complete when it suits them. Landlords would rather get the occupier eventually than risk losing the deal.

Whilst not trying to exaggerate any shortage of supply, it is interesting to reflect on the fact that quality stock in diminishing. Office occupiers are able to find only limited quality space in the city centre and ring road space is being eroded.

This could prove an opportunity for landlords to refurbish office space in the near future as it is highly unlikely any new build will occur in the next 18-24 months if current economic conditions prevail. The industrial market is similar and quality space of less than 15,000 sq ft can be difficult to find. Once take up improves quality space could become an issue and force occupiers to consider more peripheral locations for the best deals.

An upsurge in demand is a pipe dream at present and the extended summer has seen new enquiries tail off significantly. We can only hope that the combined Jubilee/ Olympic rest and patriotic well being will inspire business in Q4 of 2012. Let’s hope Team GB can inspire a sprint finish in the economy...

Deals, Deals and more Deals…..

Here are a selection of deals VSL and Partners have completed in the second quarter of 2011.

Cumnor Hill, Oxford – Letting of 3,400 sq ft to James Cowper.

Building 4420, Nash Court, Oxford Business Park – Letting of 5,181 sq ft to ARGC Limited.

6 Chancerygate, Oxford – Sale of industrial unit comprising 1,300 sq ft to a private individual.

Meridian House, Weston on the Green – Letting of 2,500 sq ft to Zeon Healthcare Limited.

1G Trident Park, Didcot – Letting of 3,961 sq ft to Endeavour Engineering.

First Floor, Meridian House, Eastpoint Business Park – Letting of 900 sq ft to Complete IT.

I Chancerygate, Kidlington – Letting of 2,701 sq ft to BH Blackmore.

A3 Barton Mill, Abingdon – Letting of 3,873 sq ft to Can Do Martial Arts LLP .

8 Isis Business Centre, Oxford – Letting of 700 sq ft to Jolly Care Limited.

www.b4-business.com

www.vslandp.com

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â&#x20AC;&#x153;Promoting and protecting your business is our prime concern but a lack of communication and honesty during the recruitment process can really damage the reputation and PR you will have strived so hard to achieveâ&#x20AC;?

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www.b4-business.com

B4 HR

IT TAKES TWO

The Career Boutique tell B4 readers how ‘Trust’, ‘Honesty’ and ‘Openness’ are fundamental building blocks to getting the right advice when it comes to your recruitment needs, and growing your relationship with your chosen consultant.

Ok, so you’d rather not use a recruitment consultancy but due to time constraints and business requirements, you find that you have no option. So how do you get the best out of the service we can provide? There are three main aspects to a good working relationship with your recruitment consultancy, these are:Trust “Firm reliance on the integrity, ability, or character of a person or thing” When we engage with a new client, one of the most important aspects of this new relationship is TRUST. We will meet with you, find out about your organisation, how it ticks, what makes it successful and the ethos & ideology your organisation is based on. We’ll also find out about the role you’re recruiting for, what kind of personality or culture fit would work so we can match the perfect candidate to your organisation.

Honesty “The condition of being honest, sincere and fair” Along with Trust, HONESTY is vital in the relationship. We will consult with you every step of the way; we’ll even tell you if things aren’t going as well as we’d both hoped. We would rather tell you not to take someone on than be faced with a replacement situation further down the line.

Openness “Characterised by an attitude of ready accessibility (especially about one's actions or purposes); without concealment; not secretive” So, together with Trust and Honesty, OPENNESS is the third most important aspect of the relationship.

If you’re using other agencies, tell us; tell us what you have done so far to fill your vacancies; let us tailor our campaign to include something you haven’t thought about.

Communication is vital to set expectations – this

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goes both ways, we’ll tell you how we will go about attracting the right candidates, we’ll tell you how the process is coming along, who and how many people we’ve made contact with. But you need to tell us whether you’ve received sign-off or are just dipping your toe in the water. Tell us how far through the process you are, whether you’re at 1st or 2nd stage or have offered someone but want to hedge your bets. Tell us what your timescales and business constraints are and we’ll work with you to achieve your goal.

Promoting and protecting your business is our prime concern but a lack of communication and honesty can really damage the reputation and PR you will have strived so hard to achieve. From a candidate point of view if they don’t have a pleasant, open and honest recruitment process with your organisation, it can seriously damage their view of your business. Candidates talk to each other, they’ll pass on their experiences of organisations and as we all know “word of mouth” can work two ways – positive and negative.

face interviews.

The client wanted to progress, but they needed Board level approval to invite her to the UK because the next part of the process would involve obtaining a work permit. The client was prepared to pay her flight and accommodation whilst in the UK so they just needed the sign-off for that. They got it.

The candidate spent two full days being shown around the offices, the different sites and met the people she would be working with. During her visit she learnt more about the geographical area she would be working in and what local attractions and amenities there were. She thoroughly enjoyed her visit.

However, when we caught up with the client and obtained their feedback, they we less than positive.

It emerged that they didn’t have sign-off for the role. The client made reference to the ‘long winded’ process of obtaining a work permit and they would need to advertise the role externally in order to satisfy audit procedures.

Case Study (lack of honesty & openness) A few months ago we were approached by a client who hadn’t worked with us for some time but they’d continued to hear good things. They asked us to submit CVs for a specific role. We went through the process of advertising the role, contacting prospective candidates via social media and online job sites and conducting pre-screening interviews.

From all the CVs, the client chose one candidate they liked and wanted to interview. The candidate, however, was from Romania but was looking to move to the UK to start a new life and new career.

We arranged a couple of Skype interviews and they went very well. Skype was the best way forward before inviting the candidate to the UK for face to

This came as a great shock to us as they’d already advised they had sign off to invite someone to the UK, pay for their travel and accommodation and if they wanted to offer them the job, they had the approval to apply for their work permit. Our candidate was devastated.

If the client had been open and honest with us from the outset, we would have been able to advise them and the candidate of the best possible route to take, but by not communicating with us the client appears dishonest and untrustworthy, which will tarnish their reputation and make us seriously reconsider working with them again. www.thecareerboutique.com

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FREE CARE FOR ALL!

Since when did free care come at a cost? Jenny McCabe a Partner at Darbys Solicitors LLP is taking on the NHS on behalf of people unlawfully charged for their care. Article by Tracey Jefferies.

You may have noticed a lot of press coverage about the Care and Support Bill, published in July 2012. Along with its publication, are rising concerns about the pressures on services required to meet the demand of the growing older population and how the increase in care provision is going to be funded in the future.

Jenny McCabe, a Partner at Darbys specialises in Public Law litigation to challenge social services and the NHS: “Nowhere in any of these discussions about the Bill, is there ever any mention about the availability of NHS funding for care, for those people whose need for care is health related. Neither is there publicity material by the NHS informing the public at large that the right to claim back care fees from the NHS, is shortly to be severely curtailed.”

Photography: www.studio-8.co.uk

“Is this an oversight or a deliberate omission? If you live in the South East of England you would be forgiven for thinking it is a deliberate omission. The numbers of people eligible for free care due to health problems across the North of England is actually on the increase. This is in line with the demographics of an ageing population who are living longer. Whereas if you live in the South, despite being a first choice location for retirement, the number of people eligible for NHS continuing care is dropping each year. Primary Care Trusts who are overseen by NHS South, are denying patients their right to reimbursement for care fees on a daily basis. Coupled with a lack of an effective remedy for unlawful decisions, they are largely getting away with it. That is, until Darbys brings that singularly winnable case to show that the NHS is riding roughshod over the legal criteria as to who is entitled to free care. We intend to show that by not having an effective remedy, that the law in this important area is being brought into disrepute.”

“Darbys welcome the Care and Support Bill, and the introduction of a cap on the amount of care fees that people will have to pay. But we are also concerned about the quality of care now, let alone if demand for services increases. Families should be in no doubt that if an older relative needs anything more than low level nursing care, that this is, and always will be free of charge (unless they change the law on free health care for all). I fear

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that the debate and press coverage about introducing a cap on the cost of care, without referring to what is already free of charge, works as a smoke screen to prevent people from claiming what is already theirs. There was a £1.5billion under-spend on this budget last year according to the Nuffield Foundation research. This under-spend is partly because people don't know that free care home places exist, but also because social services frequently and unlawfully charge families. I would advise anyone being asked to make any contribution to the cost of their care to seek advice before agreeing to pay. As for the changes to the law introducing a cap on contributions, let's have an honest debate about what the NHS are obliged to pay for anyway, how the Government will improve standards of care now, and how they intend to maintain better standards with less money in the future.”

An example of a current case is detailed below (the client is not named because legal proceedings are in motion): Mr L spent his working life in the service of the foreign office. After his retirement Mr L was diagnosed with Alzheimer’s disease. In 2006 he was admitted to hospital suffering from severe dehydration as a result of self-neglect. He was so mentally disturbed by his illness that he was transferred to a mental hospital for assessment, but eventually discharged to a specialist nursing home with a secure unit for mentally ill patients. He remains there to this day and is now so debilitated by his disease that he is no longer physically capable to lash out at carers like he used to. The primary care trust assessed him for NHS continuing care and decided that his needs were not complex, unpredictable or sufficiently intense enough to qualify for free NHS care. This is not the legal criteria for eligibility and so the matter was appealed to the Strategic Health Authority who upheld the local decision that Mr L was not eligible.

the legal criteria; the new Parliamentary and Health Ombudsman refuses to make any such investigation into complaints about the way the criteria is being applied. This means that the only redress for Mr L in these circumstances is to apply for a Judicial Review. If a Judge thinks the NHS are acting irrationally or if the NHS decision is held to be perverse or illegal, then the Judge could order the NHS to come to a new decision. The threshold for Judicial Review is very high though and there are very few solicitors who specialise in this niche area of law.

Jenny is optimistic that this and many more cases against the NHS can be won, but has the following strong words of caution to add on claiming back fees “The Department of Health is closing the retrospective assessment process for claims that are more than a year old. Whereas in the past you have been able to claim up to £200,000 for several years worth of care fees that were unlawfully charged, in the future, this will be much more difficult.

If you think your care fees should be refunded for care received in the past, you must make your request for a retrospective assessment before 30th September 2012.”

“Jenny says: ‘ Our Portfolio Service which offers a free annual review of your legal affairs has enabled us to contact all our clients to let them know of this significant change in the rules in September. We have had a deluge of calls and have taken many cases on’.

The Portfolio Service form Darbys provides you with a Will, a Lasting Power of Attorney and a free annual review. The service also gives you a free storage box to store all your legal and financial documents in – Portfolio gets all your affairs in order - and keeps them in order.”

The sticking point, as with all these cases, is establishing whether Mr L’s need for care is primarily health care or social care responsibility.

To speak with Jenny about any of the issues raised please contact her on 01865 811203 or email: jmccabe@darbys.co.uk

Whereas in the past, the Ombudsman made strong recommendations to the Health bodies that made unlawful decisions based on application of facts to

www.darbys.co.uk

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B4 ADVICE

â&#x20AC;&#x153;I would advise anyone being asked to make any contribution to the cost of their care to seek advice before agreeing to payâ&#x20AC;?

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news Economic confidence

Essential investment

Changes in headcount

Levels of profitability

Business highlight

New business pipeline

Availability of finance

Revenue growth

measuring results

business barometer

Thames Valley business prospects improve as two thirds witness growth The Thames Valley is bucking the trend as almost two thirds of businesses witness growth. But ailing confidence in the UK economy continues to cast a dark shadow, according to the inaugural Thames Valley Business Barometer published by accountancy and business advisory firm BDO LLP and the Twenties Club.

The Business Barometer, which surveyed more than 120 business leaders in the Thames Valley, reveals that new business pipelines have increased for the majority of businesses (64 per cent) in the last three months. More than half witnessed an increase in turnover in the last quarter, and 61 per cent predict further growth in the next quarter (rising to 67 per cent for SMEs within the sample).

Profits are up too for 47 per cent of respondents but companies are still under pressure to deliver more for less and, despite optimistic order books and outputs, approximately half report no overall improvement in general economic conditions.

Looking forward, investment intentions are strong. Winning new business, staff development and advancements in technology are key investment areas for the region’s business leaders; with almost half looking to increase marketing spend in the next three months and a third investing in training & development and technology. Investing in new fleet & transport and property is not on the agenda in the short-term, with just 3 per cent and 8 per cent respectively planning to invest in these areas.

Alongside the need for investment in education and skills across the region, the majority of local businesses see the availability of finance as the major challenge for businesses in the Thames Valley, with just one in ten saying it has become easier in the last quarter.

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Julian Frost, Partner and Head of BDO in the Thames Valley, comments: “The Thames Valley is bucking the trend in terms of growth, business performance and investment. It has been a solid quarter of financial progress; one that will be welcomed by businesses across the region. It is understandable that cautious optimism prevails, particularly with the ongoing turbulence in the eurozone, but companies seem to be on a much firmer footing and the challenge is now to create a springboard for growth into the next quarter and beyond.”

The Barometer’s report includes a number of interviews with Thames Valley businesses, including Ultima Business Solutions, GCS Recruitment, SEGRO, Achilles Group and Grundon Waste Management. The companies shared their perspectives on their own performance, the key challenges they face and the prospects for the Thames Valley region.

Paula Elliott, Managing Director, C8 Consulting, comments: “The Thames Valley Business Barometer provides a compelling street-level view of business sentiment, helping to inform decisions on growth, investment and employment in the region. There are some fantastic stories of strong growth, particularly within the mid-market, demonstrating the resilience and entrepreneurial spirit of our region’s businesses.”

BDO’s Julian Frost concludes: “Our second Barometer will re-open on 1st July 2012 until the 31 August and we encourage all companies in the region to get involved.” The full results of the survey can be accessed via the BDO LLP website (www.bdo.uk.com/press/bdo-thames-valley-business-barometerlaunch) and also via C8 Consulting’s website, the founders and inspiration behind The Twenties Club (www.c8consulting.co.uk/Twentiesclub). www.bdo.uk.com

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INNOVATION AT BLENHEIM Oxford Innovation will shortly be welcoming their first customers to the latest of their twenty one centres throughout the UK at Windrush Industrial Park, part of the Blenheim Palace Estate. Marketing and IC Development Director, Jo Willett, talked to B4’s George Walker about the culmination of a successful partnership between B4 Platinum Ambassadors, Oxford Innovation and Blenheim Palace ahead of the opening of the Witney Business and Innovation Centre.

“This is a very positive conclusion to two very strong organisations working together in Oxfordshire, brought together by a third, West Oxfordshire District Council (WODC). Will Barton, WODC’s Business Development Director, played a massive role in ensuring this project came to fruition. Will and WODC have been incredibly supportive, offering support at every stage of the process. This is a huge project for the council to have on its doorstep and a fantastic boost to the local economy.” Explained Jo. As with any successful news story, a lot of hard work has gone on behind the scenes, but before the three parties came together, Oxford Innovation had to identify the right site and Blenheim had to identify the most suitable partner.

Blenheim Palace’s Property Director, Roger File, gave his account of how the partnership came about and why it has been such a positive experience for the estate.

“When we took over Windrush in March 2011, in discussion with WODC we came to the conclusion that the most effective use of one of the buildings on the estate would be to form an Innovation Centre. It was the size and nature of the building which interested Oxford Innovation, in addition to the obvious benefits of the location.

“There was considerable interest shown by several service office providers, but we felt that Oxford Innovation was more than a service office provider, more a ‘nurturing facility’ that could lend its full support to companies to enable them to achieve their full potential.”

Oxford Innovation were founded in 1987 and launched Europes’s first innovation centre in Oxford. Oxford Innovation has the experience to understand the service that companies need.

Creating a degree of synergy between businesses in Innovation Centres is a key point for owners and customers alike, something that Oxford Innovation do very well.

The Innovation Centre will be fully operational by the end of 2012. As the building is in plain view and easy access of the old A40, it was important that the exterior was improved after significant neglect from the previous landlords, explains Roger.

“Our grounds staff from Blenheim have worked on the environment surrounding the building and the newly cultivated landscape can allow for a more relaxed and efficient working atmosphere and has also helped the Centre to build relationships with existing tenants. These relationships are strengthened further by the close proximity to Blenheim, enabling us to provide frequent contact and an accessibility and availability of support that previous owners (based in the North of England) didn’t have, ensuring crucial support for businesses on site.”

Against the backdrop of a fragile economy where businesses are reluctant to relocate to new premises due to prohibitive costs, fears of disruption to the business and a distinct lack of

L to R: Roger File - Blenheim Palace Property Director, Chris Allington - Managing Director - Business & Innovation Centres, for Oxford Innovation, Margaret Hewitt, Centre Director and John Hoy - Blenheim Palace Chief Executive

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B4 SPOTLIGHT

compelling reasons to move, a move to the new Witney Business and Innovation Centre is a simple process providing businesses looking for a secure and supportive office environment with the perfect solution, explains Roger.

“Many believe that there is no future for commercial office space as there are larger incentives to work from home; with technological advances and alterations in peoples’ working

acquisition of Windrush Industrial Park, we knew there was a perfect partnership to be formed.

“Blenheim were looking for an innovative solution to inject some high quality tenants to the park and, as part of their approach talked to a number of potential partners. We stood out because we are not just about providing tenants and filling spaces, we also offer business support. We also had established connections with the area given our

hotdesking.”

The flexibility of moving into the new Innovation Centre with agreements from as little as one month’s notice, means that the price of renting a new, private office space for a contracted period is very similar to the prices that Oxford Innovation charge for the same period of time, but with a much more flexible contract and the accomplished support that the business needs.

“we felt that Oxford Innovation was more than a service office provider, more a ‘nurturing facility’ that could lend its full support to companies to enable them to achieve their full potential

”

patterns. However, this Centre provides the ultimate flexible space for people that need a central focus for their office or business, but also enables them the flexibility to work from home when necessary. A fairly new company may, for example, employ six people but only needs to house, at any one time, two or three. The centre provides a logical solution where the space required isn’t wasted at any time.

“Businesses aren’t committed to three or five year leases at the new centre with options for shorter leases and licences, giving, particularly, new businesses the opportunity to breathe, find their feet and hopefully flourish.”

So Blenheim had found the perfect partner, and Jo confirms why Windrush Park was the perfect site.

“Witney has been in need of a development like this for a number of years. The location was crucial, and as soon as Blenheim announced the

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history in Oxfordshire and this complemented Blenheim’s modus operandi.

“We are delighted to now be working in Witney and now have presence in the majority of Oxfordshire’s market towns.”

The new site is now being marketed having created a new identity and website, and prospective tenants are already making enquiries and visiting the centre, adds Jo. “We are getting encouraging interest at a relatively early stage, with lots of interest from the surrounding villages and enquiries about our virtual office package where companies use our address, have a telephone answering service and can hot desk when they are in the area, but it’s not a full time office for them.

So if you’re looking for an office solution to give your business the best possible support and a flexible environment where your business can thrive, contact Margaret Hewitt, Centre Director to find out more about moving to the Witney Business and Innovation Centre.

With further expansion in Harrow, North West London in September / October, Jo isn’t slowing up the expansion of Oxford Innovation. “It’s exciting to be opening the new Witney site but we are already looking ahead to our next centre in Harrow and beyond.” www.oxin-centres.co.uk www.witney-bic.co.uk www.blenheimpalace.com

“There will also be a business lounge so people can come in to a business environment and they will pay a membership fee for the privilege of using the facilities. We also provide meeting rooms and

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Base Camp for Team GB Rowing and Canoe Sprint Teams

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We guarantee the very best in service standards offering conference suites and executive boardrooms within a prestigious location. Our unique rooms range from original rooms in the Mansion House which are over 150 years old with high ceilings and original features, to a purpose built function room called The Boathouse on the banks of the River Thames.

It’s not only the picturesque riverside setting that creates the wow factor; extensive leisure facilities, fine dining and impeccable service all play their part in creating a memorable conference.

At A Glance UÊDedicated Meeting and Conference Coordinators UÊ virence facilities for up to 170 UÊExecutive boardrooms for 4 – 30 UÊExtensively equipped to meet your requirements

UÊ ÕÃ iÃÃÊÃiÀÛ ViÊÃÕ«« rt Complimentary water UÊ UÊ Õ ÞÊÃÌ V i`ÊÃÌ>Ì iry kit Use of leisure facilities for overnight UÊdelegates – indoor pool, gymnasium, tennis and 9 hole par 3 golf course

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The Oakley Court, Windsor Road, Water Oakley, Windsor SL4 5UR. 01753 609988 www.principal-hayley.com/theoakleycourt

B4 PROPERTY

IS NOW THE TIME TO INVEST IN THE OXFORD PROPERTY MARKET ?

Robin Swailes of North Oxford Property Services reports on the state of the Oxfordshire property market, and asks the question, To Buy or Not to Buy? Since the fall in property prices in 2007 Oxford has seen a recovery. The majority of properties are above their 2007 lows in other words Oxford property prices have grown in a recession.

Did you also know that income from letting property has also risen since 2007 in fact we have experienced a 3.5% increase in property rental at North Oxford Property Services over the last year.

As an investor in property you will be looking for two areas of growth, 1. A return on investment and 2. An increase in the underlying capital value of your asset.

How does this pan out in Oxford ?

You can expect a gross return between 4.6% and 5.4% on your money invested in a residential letting property in Oxford and you can obtain between 4.9% and 5.8% if you are happy to let to a student group.

Photography: www.studio-8.co.uk

As for capital growth, providing there is no major crisis which will affect the global market then Oxford will remain a preferred choice for the investor who wishes to invest part of his portfolio into the property sector. I have been investing in Oxford residential property over 25 years and our letting agency North Oxford Property Services has been in business for 22 of these so we know the market well.

We advise investors from all over the world, most look at the ROI (return on Investment) as the rental return only. The actual real value of investment in property is the growth return which can outperform the rental return in terms of relative return. (eg a property worth £100,000 may bring a rental return of 5% = £5000, however with a growth of 5% the property price increases to £105,000 the Landlord has another 5% in the bank) the capital growth return only attracts 28% tax (compared to 40% for income if you earn over £35,001 ) when liquidated (the property is

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sold) and there is a generous annual exemption allowance by the government of £10,600 before the 28% tax is paid.

Although I do not see property prices increasing exponentially, history states that there has never been a seven year period since records began where property is not worth more than it was seven years ago. In other words in any 7 year period according to past experience property prices have always been increased. This rule applies in Oxford too.

So why is Oxford so special for property investment 1. There is a very limited potential for large scale development in Oxford city centre. Oxford is densely populated and does not have the spare land capacity to support major residential growth.

2. Supply is limited, Oxford cannot meet the demand for rental needs, North Oxford Property Services and other agents require more letting property to meet the ever increasing demand.

3. If you can find the land to develop more than three units then the planning legislation in Oxford is tough on builders. There is now a 15% levy on the sale price which builders have to pay the council which is used as an affordable housing contribution, most builders work on a 20% margin, if the planning legislation takes most of the profit then there is no incentive to build in the city.

4. If you are interested in investing in the property market then why not use our years of experience to help you find the best property to generate a steady income with the potential for capital growth. We can even guarantee the rental income year after year under NOPS special investor income guarantee agreement.

Our team are friendly and knowledgable please ring 01865 311745 e-mail Debbie or Robin at Debbie@nops.co.uk

“I do not see property prices increasing exponentially, history states that there has never been a seven year period since records began where property is not worth more than it was seven years ago

”

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“The main aim of the Palace is to excite and ignite peoples imaginations”

THE MAIN EVENT Having worked at worldwide events company Talking Point for five and a half years, hotel chain Corinthia and British Airways special services for two and a half years, Paul Liczbinski has brought quite a considerable blend of experiences and knowledge to Blenheim Palace. He has played key roles in the setup of the defined brochures, e-mail system and newsletters that go out to clients in order to promote the corporate opportunities at Blenheim Palace. By B4’s George Walker.

Blenheim Palace has gained a fantastic reputation for high profile weddings and events in recent years, although clear confidentiality agreements prevent these from being used to promote the Palace, but as Paul explained, this is almost more of a positive. “Our hands are tied when it comes to promoting certain events that have been held here,

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but that works to our advantage as other outlets promote these events and we bathe in the reflective glory. It’s a great way to get priceless PR.” Blenheim Palace recently joined Eventia which sets the benchmark in the meetings industry, which has helped the palace diversify their hospitality towards several different markets. Emphasis is more and more being put on the conference and banqueting sector as well as the wedding market and the incentive market which enables Blenheim to welcome and cater for companies from all sectors of business. The main aim of the Palace is to ‘excite and ignite peoples imaginations’ and Paul is well on the way to doing just that.

And so the idea of the Marlborough Assignment was born. 2012 is the 50th anniversary of James Bond, and the latest Bond blockbuster, ‘Skyfall’, will

be hitting cinema screens in October; more than enough reason to create a special James Bond related event as Paul explains. “Blenheim has been planning the Marlborough Assignment for several months and will consist of six challenges taken from well-known Bond movies and the presence of Bond girls, look-alikes, cars and baddies to lend authentication to the experience. Clients’ imaginations will be set racing in the most high end event as they will be picked up by the classic James Bond transport, Aston Martins, and driven to Blenheim Palace where the games will take place.

We are are working with Spygames, an ex-military company that have an excellent reputation of doing events impeccably well, to add some sophistication to the challenges. For instance, there is a complex observation challenge around the Palace grounds as clients seek to spot six specific clues.”

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B4 EVENTS

Blenheim Palace in Woodstock is well known for its beautiful Palace and gardens as well as the attractions it offers for visitors and particularly its spectacular events. Head of Sales at Blenheim, Paul Liczbinski, joined in November 2011 with a vision to improve the Palace’s hospitality profile. Since November, he has been incredibly busy incorporating new procedures, employing like-minded staff and increasing the flexibility of the Palace to attract the corporate market for meetings and events. B4’s George Walker reports for B4.

There are, of course, other novel ways of attracting people to the Palace without assessing them on their observation and endurance skills. The ‘Be a Knight for a Day’ in the Pleasure Gardens and ‘Tinker Tailor Soldier Duke’ events will also continue to run through the year as well as fishing and other pursuits that can be staged in the Park.. The sheer size of the grounds and the commitment of the Blenheim Palace staff allow for a sublime depth and creativity of events and even mean several events are able to run on the same day without affecting each other. What’s more, ideas for an authentic jousting competition to be held at the Palace are becoming more prominent.

With the availability of ample space and the willingness of the catering company Searcys to cook special jousting food, it could present a fantastic experience for both families and clients.

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Added to this, the brand new visitor centre and Oxfordshire Pantry allow for a unique shopping experience as well as the possibilities for cocktail parties and specific events. There is also the four month old champagne bar next to the Water Terraces which provides another area for entertainment (the Marlborough Assignment finishes there in the evening). The space around the Palace and within the Park is also available for larger marquee based events for clients.

To accommodate the enormous increase in the wedding market, Blenheim Palace are seeking to push weddings onto weekdays in order to maximise the usage of the space and to satisfy demand. The Palace is also keen to set up a wedding planners’ club that can meet and discuss ideas, allowing for the more expansive networking between wedding planners whom often choose to

work independently. This will bring together planners from the US, China, Russia and all over the UK to create a society of ideas, driven by Blenheim Palace and will hopefully be up and running by April 2013.

The conference attraction to the Palace is also being strengthened by the availability of ten rooms that can be used for meetings and the Palace is releasing packages and special deals for business usage. Incentives include the offer of complimentary dining packages for group bookings and discounts on facility fees.

There’s no doubt Blenheim Palace can cater for every whim, fantasy and event. Make sure you speak to Paul about how the Palace could provide the perfect setting for your perfect event. www.blenheimpalace.com

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B4 ADVICE

M O N E Y

FA C T

Business funding is made up of a combination of equity funding in the form of share capital and debt funding (borrowed money)

HAS YOUR BUSINESS GOT THE RIGHT FUNDING STRUCTURE?

It’s no secret that businesses are struggling to get funding in the current economic climate. Peter O’Connell, Head of Corporate Finance at Shaw Gibbs, shows that there are options available.

To ensure your business can continue to develop and grow successfully, it’s essential to have the correct split of debt and equity funding (capital structure) for your business.

External factors: Many clients ask me what the appropriate capital structure for their business is.

The fact is that there is no hard and fast rule as to what the split of debt and equity should be. There are theoretical formulas which calculate it taking in to account the cost of debt and equity, however, in practical day-to-day operations a number of external factors will affect what the capital structure will be. This will include: access to either debt or equity funding; growth aspirations; security available; and the ability to service the debt or in certain cases equity.

Internal factors: Before considering what options are available for debt and equity funding the

not breach any lending covenants - will have minimal impact on the day to day control of the business, no impact on ownership and is a much more cost effective solution. It’s important to note, however, that different debt and equity funding solutions are appropriate at different stages in a business life cycle and the application to which the funding will be used will often dictate what the best funding option is.

Equity options for owner-managed businesses: The main equity funding option available for owner-managed businesses is the sale of ordinary share capital to: venture capital or private equity firms; business angels; or, depending on the scale of funding involved, to ‘friends and family’.

Generally the use of venture capital / private equity will be more structured than business angels or

solutions such as an overdraft or debtor finance (including invoice discounting and factoring).

Asset finance: If a business is looking to buy capital assets such as plant and machinery or vehicles, they could look at asset finance options including lease purchase and hire purchase; for property purchases you can look at commercial mortgages. The period over which the finance is advanced and the costs will vary depending on the nature of the asset.

It is important that the appropriate mix of financing is secured for the business, whether it is to fund working capital, a property or asset purchase, or a major event such as acquiring a competitor or complementary business.

How to get funding: Once the structure of the funding has been decided upon it will then be

“…different debt and equity funding solutions are appropriate at different stages in a business life cycle”

Selling equity: Selling equity involves giving up part of the ownership of the business. This will obviously result in you having less control because of the new external shareholders. Furthermore, as the returns demanded by shareholders are often greater than those of lending institutions, equity funding is often more expensive.

In contrast to this, debt funding - provided you do

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friends and family, however they can provide access to larger sums of money as well as a depth of knowledge and experience that is unlikely to be provided by friends and family. Business angel funding can be a great source of investment where the amount is within an individual’s personal resources - and they often come with specialist knowledge of your sector and take a more hands on approach.

High street & lender options: The range of debt financing options is extensive and these are available both from high street banks and specialist lenders to suit different borrowing requirements.

Options for working capital funding can range from

necessary to put together financial forecasts to show the company’s ability to afford and service the funding, as well as to ensure it is appropriate for the company. Additionally the forecasts will need to be supported by a business plan that will form an important part of the fundraising process.

We at Shaw Gibbs have extensive knowledge in helping businesses secure a range of funding. If you are interested in knowing more about the options available to you please contact the Corporate Finance Team at Shaw Gibbs or attend our free seminar on debt and capital structure being held on the 25th October. www.shawgibbs.com/corporatefinance

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Photography: www.studio-8.co.uk

Management Team should ensure they understand the difference between debt and equity. The major differences come in the form of ownership issues, day-to-day control and influence over the business, and costs.

THE INS AND OUTS OF AVOIDING COMMERCIAL LEASES DISPUTES For most businesses, their premises represent not only a key asset but also a significant overhead. It is vital that the terms of occupation assist, rather than hinder the success of the business. Often disputes arise as a result of steps taken at the beginning and end of occupation and we look here at some of the pitfalls and how best to avoid them. By Katherine Gregory, partner at Henmans LLP Getting off on the right foot One of the common problems we encounter happens right at the start: parties think they have negotiated one thing – a lease – but in fact have agreed another – a licence. The parties’ rights and remedies under the two can be very different. Which has been agreed depends primarily on the extent of the tenant’s occupation: there will only be a lease if a tenant has exclusive possession; otherwise, there will usually be a licence.

A licence is often a less formal arrangement, and can be terminated on reasonable notice.

It can be ideal where the parties want flexibility.

A lease, on the other hand, gives a tenant greater security of tenure, in exchange for which they will usually have to repair and redecorate. Negotiations should proceed carefully and should be recorded, so that each party can be certain of what has been agreed.

Quite apart from the confusion that can arise as to each party’s obligations without a written lease, a landlord who allows a tenant into occupation and accepts rent may inadvertently find that they have granted the tenant a protected tenancy under the Landlord and

longer notice under a 1954 Act lease, than if they are occupying under a licence.

without everything documented.

In the current climate, it is less likely that a tenant would argue that they have protection under the 1954 Act: tenants are looking for flexibility and not necessarily security, but granting rights that you do not intend is a very real danger for landlords who choose not to take legal advice.

Parting is such sweet sorrow…

Flexibility really is key for both landlord and tenant. One way in which we are seeing this manifest itself is in an increasing number of ‘pop-up’ leases. So named because of their temporary nature, ‘pop-ups’ are of a short duration, allowing businesses to make use of empty property, usually retail space, for a matter of months or even weeks.

Often attractive to start-ups and businesses in the creative sector, pop-up leases have advantages for both landlord and tenant.

Landlords can avoid a vacant property on which rates become payable, and potentially achieve a favourable rent for allowing a tenant to avoid long-term commitments. Tenants – who commonly take a property for between six weeks and 12 months – can potentially

being

correctly

Tenants are increasingly dusting off their leases to look at how they can exercise any break clause, and bring their lease to an end ahead of its full term. There have been increasing numbers of disputes, with landlords examining the tenant’s acts in detail and seizing on any non-compliance – however minor – as keeping the tenant on the hook. Tenants need to take great care when exercising a right to break. They should not only ensure that the break notice itself is correct and served on the right person, but also that they have complied with any conditions. For example, the right to bring the lease to an end is often conditional on the tenant not being in arrears of rent or service charge. In other cases, the tenant must ensure that they have fully complied with the repairing obligation. A recent decision of the court highlights the consequences to the tenant of failing to comply exactly with the conditions. In that case, the tenant served a notice terminating the lease on 11 October.

Rent was payable quarterly in advance on the quarter day. The tenant had only paid rent for

Photography: www.studio-8.co.uk

“tenants are looking for flexibility and not necessarily security, but granting rights that you do not intend is a very real danger” Tenant Act 1954, which gives the tenant significant security of tenure. There is a statutory procedure which must be followed on the grant of a lease for it to ‘contract out’ of the 1954 Act’s provisions. If not followed, a landlord will only be able to re-take possession on certain, limited, grounds if the tenant decides to stay at the end of the lease.

Similarly, a tenant is likely to have to give

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secure a desirable location for what might, for example, be a key seasonal period.

The rise of pop-ups is likely to continue. To avoid disputes, both sides must ensure a written agreement is executed. Landlords and tenants may want to keep the costs of documenting short-duration leases down, but as pointed out earlier, there are clear dangers for both parties if occupation commences

the period 29 September to 11 October. The court found that the tenant was obliged to pay the full quarter’s rent in order to exercise the break clause. The tenant therefore had failed to terminate the lease.

Failure to terminate can be a very costly mistake as break clauses can often only be exercised at one defined point or at best, every five years. If in doubt as to how to ensure that

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B4 ADVICE

â&#x20AC;&#x153;If a dispute does occur then the best approach is to seek advice at an early stage. Often potential problems can be nipped in the bud if they are addressed early.â&#x20AC;?

any break notice is effective, seek advice well in advance of the key date.

Getting back on track If a dispute does occur then the best approach is to seek advice at an early stage.

Often potential problems can be nipped in the bud if they are addressed early.

Even where a landlord or tenant has sought advice at the outset, parties sometimes find that they donâ&#x20AC;&#x2122;t get quite what they bargained for. In the course of resolving a property dispute it may become clear that the problem has been caused or contributed to by poor professional advice at some stage.

In this case it is possible that a claim could be brought against the professional for losses suffered as a result, including the costs of putting the matter right.

Common problems include: negligent preparation of lease plans, a professional inadvertently granting or failing to reserve certain rights for their client, or even concluding a transaction on terms which were not in accordance with their instructions, failure to bring a lease to an end, or failure to renew a lease.

Our dispute resolution team at Henmans is well placed to advise on the full range of property disputes and we also have specialist expertise in advising on claims against professionals.

If you would like further information or advice on any of the issues raised in this article, please contact Katherine Gregory, partner in the dispute resolution team on 01865 781056 or email katherine.gregory@henmansllp.co.uk. www.henmansllp.co.uk

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M a g a z i n e s

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B4 R&R

GOLFERS’ TREAT AS OPEN COMES TO FRILFORD Golfing enthusiasts were able to watch three days of professional golf in the beautiful surroundings of Frilford Heath as the club staged its first full PGA Europro Tour event. The Buildbase Open in mid-July was a showcase for tomorrow’s golfing stars. Competitors from across Europe fought it out on the Red course to win their share of the £40,000 prize fund.

The prestigious golf club opened its doors to hundreds of spectators who were able to walk the beautiful 6,912-yard championship course and watch the action unfold. On the first two days they followed the full field of 168 players.

Attendances were at their height for the final day when the cut narrowed down the field to the leading 50-strong group.

George Woolgar won the event but had to beat Mark Laskey in a nail-biting play-off to secure the title. Englishman Woolgar led with a first round 66 and continued his fine form with a 68 on day two.

Standing on the first tee on the final day he led his closest rival, Martin Sell of Wrag Barn, by two clear shots but soon found trouble. After five holes had given six shots back to the chasing pack.

The steely determination of the champion shone through as he shot birdies on holes 6,7,9 and 18.

On the play off hole Woolgar sank his 12-foot putt

you to the grounds staff who work hard to keep the course in the very best condition and all the members who kindly volunteered as marshals.”

National builder’s merchant Buildbase was the main sponsor. The business has close links with Oxford. Its head offices are at Oxford Business Park and the very first branch was Johnsons Buildbase in Watlington Road, Cowley. Buildbase also sponsors Frilford’s Junior Gold Medal which has helped many young golfers.

“We were proud to be able to put our name to this superb event,” says Buildbase commercial director David Robertson. “It was well-organised and thoroughly professional in every respect. The Europro Tour has a lot of followers so it was a great way for us to get our name across to a wider audience.”

A Pro-Am was staged before the main event

“There was a great deal of interest among the local golfing

fraternity and with no entrance fee visitors were able to walk the courses and see three days of top-class golf

”

to make birdie and take the title of Buildbase Open Champion for 2012. Sky Sports captured all the drama with coverage televised in two highlights programmes.

“It’s the first time that we’ve secured an event of this standing and that’s a huge achievement,” says executive director Alistair Booth. “We’ve been investing heavily in recent years to improve our facilities and the success of our ‘open’ makes it all worthwhile.

“There was a great deal of interest among the local golfing fraternity and with no entrance fee visitors were able to walk the courses and see three days of top-class golf.

“With only a few tournaments to go, many of the up and coming golfing stars of the future were competing for a place in the final. I must say thank www.b4-business.com

involving a number of local businesses who had the chance to play with a professional on the championship course, off the white tees.

"It wasn't an easy ride for the tour pros because the course was playing very long for the time of the year due to the rain and for those who missed the fairway the rough and gorse is pretty penal," comments Frilford's head professional, Derek Craik Jnr. "The general condition of the three courses is the best it's been for years thanks to the ongoing programme of investment.”

The Buildbase Open is one of the season of qualifying events for professionals staged between April and October which culminates in the Tour Championship. www.frilfordheath.co.uk

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B4 FINANCE

THE STATE OF THE OXFORDSHIRE ECONOMY There’s no denying that the economic backdrop across Oxfordshire remains tough, as it does across the whole of the UK. Dave Atkinson, area director for Lloyds TSB Commercial in Oxfordshire takes a look.

While many economic indicators present a mixed picture, there are still plenty of business success stories coming out of the region. This is particularly impressive when considered against the economic climate businesses are operating within.

the region is 19 - an eight point increase on the balance of 11 recorded since January.

The latest figures released in July, for example, showed that gross domestic product (GDP) shrank by 0.7 per cent between April and June 2012, confirming that the country remains in recession for the third consecutive quarter.

New orders expectation However, businesses in the region are confident that they will see a boost in their order books over the next half year. Almost two fifths of businesses (38 per cent) said that they expect that their orders will increase over the next six months, compared to 11 per cent that think their orders will fall.

And the difficult trading conditions do seem to be affecting the confidence of businesses. The latest Business in Britain survey, carried out by Lloyds TSB Commercial and published in July, canvassed the opinions of 173 organisations based across Oxfordshire, Gloucestershire and the South Midlands.

The twice yearly report tracks businesses’ views of likely sales, orders and profits for the coming six months and presents the overall “balance” of opinion weighing up the percentage of firms that are positive in outlook against those that are negative.

A slight rise in business confidence Business confidence in the region has improved since January 2012, driven by a rise in expectations for sales and profits. However, it indicates that

The region’s confidence figure of 19 means that the region is the second most confident when compared to the rest of the UK.

Over the last six months, the Lloyds TSB Purchasing Managers’ Index (PMI), which surveys businesses in the manufacturing and services sectors to gain their view of the economy, found that new business volumes were increasing month on month. Although the latest report showed that new business levels were stagnant in June, this does demonstrate a strong platform for further growth in new orders.

In general, the PMI paints a mixed but generally positive picture of the South East economy in recent months. It showed that private sector output in the South East rose for the seventh month in succession during June. The rate of expansion remained moderate, however, and this contributed to a slower increase in employment and a further

plan an increase. A fifth of businesses (20 per cent) believe they will need to cut investment before the end of the year.

The resulting negative balance of -2 per cent is a fall from January 2012’s -1 per cent balance and still shows that businesses are cautious about committing to investment spending which could be to the detriment of the region’s competitiveness.

Looking to export?

When asked what the greatest threat to their business would be over the next six months as part of the Business in Britain survey, 52 per cent of businesses cited weaker UK demand, compared to 66 per cent when asked in the last survey in January.

While this indicates a slight increase in confidence in UK markets, it still shows that over half of businesses worry about the strength of home grown sales. One possible consideration to mitigate against this concern is through exploring foreign markets.

The survey shows that in the last six months, 41 per cent of businesses in the region experienced an increase in their export activity, compared to only 16 per cent that saw a reduction.

However, despite this, only a quarter of firms in the region expect their levels of exports to increase in

“Almost two fifths of businesses (38 per cent) said that they expect that their orders will ”

increase over the next six months, compared to 11 per cent that think their orders will fall businesses in the region are concerned about low domestic demand over the next six months, and suggests that investment is still on hold which could damage the region’s competitiveness unless businesses take action now.

drop in prices charged. Cost pressures at private sector firms in the region remained muted.

The overall confidence balance is the average of the individual net balances, for sales (25 per cent), orders (27 per cent) and profits (four per cent).

The current overall business confidence balance in

Holding investment?

The Business in Britain survey found that half of businesses (50 per cent) state that their investment will stay the same and only 18 per cent

46

The South East was the fourth-fastest growing of 12 UK regions at the end of the second quarter.

the second half of 2012, with 22 per cent expecting a fall. The majority (47 per cent) are expecting their exports to stay the same.

Taking action While firms continue to see weaker UK demand as the main threat to their businesses, it is crucial that they improve their competitiveness on the international stage. However, given that businesses in the region have not been increasing their

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“The region’s confidence figure of 19 means that the region is the second most confident when compared to the rest of the UK” Scotland

14

investment levels since the drastic cuts at the beginning of the financial crisis, they should be bold and do so now, especially if they want to improve their competitive edge in demanding export markets.

North East/Cumbria 15

Yorkshire

North West

18

0

East Mids/East West Midlands

As we continue to monitor activity in the Eurozone, businesses should also concentrate their efforts on providing services to the developing economies. In particular, there are still great opportunities to be taken in the BRIC nations and those the UK has had a long historical relationship with. Inflation is beginning to come down in the UK, so businesses are in a position to review their pricing strategy as their profit margins feel less cost pressure.

12

20

South Midlands 19 Wales

7 London

13

Providing support for Oxfordshire SMEs It is important for businesses across Oxfordshire to remember that funding and guidance is available for viable organisations to help them achieve their ambitions. At Lloyds TSB Commercial, in the first six months of this year we lent nearly £6.6 billion to SME customers.

We have increased our 2012 target for gross lending to SMEs to £13 billion – a £1 billion increase on the £12 billion target we set at the start of the year.

South West

16 South East

Business confidence index -30

+30

8

In our SME Charter in 2009, we also promised to help 100,000 start ups in each of the three years to the end of 2012. In the first half of 2012 we attracted more than 64,000 start ups, meaning we have supported in excess of 292,000 start ups since the Charter launched in 2010.

For further information on how Lloyds TSB Commercial can help you meet your growth ambitions, both at home and abroad, please contact Nigel Brooks on 07919 113 275.

Source: Lloyds TSB Commercial’s Business in Britain survey

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47

B4 R&R

THE HOUSE This hard to find stylish bar, tucked away down a narrow cobbled alley is just minutes from the throng of the high street but a world away from the ubiquitous chain pubs.

The House was created by Julian Rosser owner of the legendary Duke of Cambridge and this, itâ&#x20AC;&#x2122;s sister bar shares the exclusive look and feel of a members club but with none of the pretensions or annual fees.

On entering through the low lit lobby you are immediately greeted by glossy parquet floors, luminous globe lighting, plush leather sofas and super attentive staff. The cocktail list here has a few carefully chosen classics plus some more contemporary cocktails, like the Lemon and Thyme Sour or the Mango and Peach Collins. Outside, the terrace with its uber cool Philippe Starck sofas is a star attraction all year round. Thanks to the tall box hedge boarder, generous heaters and a huge parasol you can enjoy your Martini and Montecristo Cigar late into the chilliest of nights.

We grabbed a couple of Strawberry Mojitos and headed up stairs to check out the Games Room.

This is a room dedicated to play of the grown up variety; with its pool table, battered chesterfield, and clever hidden bar which folds down from the wood panelling, it's well known for hosting gloriously debauched private functions. Tucked into the bay window seat sipping our fruity concoctions we could only imagine what these walls have seen! www.housebar.co.uk

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â&#x20AC;&#x153;Magna Carta professors will fly to Belarus, Kazakhstan, Vietnam, Thailand and India to provide lectures face-to-faceâ&#x20AC;?

50

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B4 EDUCATION

MAGNA CARTA COLLEGE:

OXFORD'S FLYING PROFESSORS Magna Carta College is sending Flying Professors around the world to deliver a first class UK MBA education.

Vadzim Tsitou, the new Chief Executive at Magna Carta College, talks about the College's globalization plans.

Sarah Airey writes for B4 Vadzim Tsitou, a 42 year-old top level manager from Russia, has recently been appointed CEO of Magna Carta College. He came to the Oxford College with over twenty years' business experience of working in countries all over SE Asia and describes himself as a global individual.

Vadzim will be spearheading Magna Carta's ambitious global expansion plans, as he outlines.

"We want to make the Magna Carta brand recognisable in the global market. The College was named after the Magna Carta Charter signed in

will be offering its degrees at between £5000 and £7,000 per annum, making us a very competitive alternative. One major advantage for our BA students is that they have the choice to complete their BA (Hon) degree in 2 or 3 years. For those choosing the former, the financial implications for parents is clear, reducing costs dramatically, compared to those demanded by institutions in the public sector. We believe that a private college which is both a Highly Trusted Sponsor (HTS) and has a first class Quality Assurance Agency (QAA) report, can successfully compete with state universities, particularly as we are able to provide

"Magna Carta Professors will fly to Belarus, Kazakhstan, India, Vietnam, Brasil and India to provide lectures face-to-face. Quality always comes first, and we will not recruit from the local market as many other business schools are doing. Our Professors have first class pedigrees and provide first class teaching."

Plans are not limited to MBA programmes, but include degree programs for IT specialists, project management and software development. Summer and Winter Schools in Oxford will offer the opportunity to anyone to come to the College to

“Quality is always our number one priority and the College will be taking charge of course content every step of the way. This includes providing students with 270 hours of online content supported with an additional 90 hours of face-to-face time with the College’s professors

”

"We will have two streams: the first is to teach more BA and MBA students in the UK and will shortly be opening an additional teaching facility in London. The College is now also well placed to compete in the domestic undergraduate education market and although prices have increased up to £9,000 at state universities, Magna Carta College www.b4-business.com

extensive support to the students, both academic and personal, in a small and friendly environment.

However, expansion plans go far beyond the UK, as Vadzim explains. "Our second stream is to take Magna Carta's high quality educational standards to students in India, SE Asia and the CIS countries (the former Soviet Republics). In July, this expansion started with the college opening a facility in Minsk, Belarus.

"Quality is always our number one priority and the College will be taking charge of course content every step of the way. To ensure quality, for example, Master students based overseas are being provided with 270 hours of online content supported with an additional 90 hours of face-toface time with the College's professors, our ‘Flying Professors'.

take courses in culture, business, entrepreneurship, communication and English for children. The first course will run in December."

Vadzim concludes."Our plans will be good for Oxford. We are going to need a lot of people in our team to manage and deliver our expansion.

We are also planning to improve our educational facilities in Oxford with a new extended campus.

Our plans are very exciting but the reality will be incredible."

To find out more about the BA and Master programs available at Magna Carta College, please see www.magnacartacollege.org Email: admissions@magnacartacollege.org Telephone: 01865 593131

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Photography: www.studio-8.co.uk

1215. It was a declaration of freedom, and our brand is about freedom. Freedom in terms of education: freedom to choose your educational process; of how and where you are educated. We aim to offer a top quality education whether you are in Oxford, London, Mumbai, Ho Chi Minh City or Belarus and our mission is to offer the highest possible quality at an affordable price. To help students access this education, Magna Carta also plans to offer loans through associated banks at attractive rates."

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B4 PROPERTY

“The resulting building

proposal achieves the principal aims of viability, sustainability and accessibility whilst improving and enhancing the character of the Jericho Conservation Area

”

GRANTHAM HOUSE

Riach Architects have obtained Planning Consent for the re-development of Grantham House, Cranham Street, Jericho to provide 29 residential units.

The refurbishment of Grantham House offers an opportunity to provide a refreshing 'new' building, helping to rejuvenate what is currently a derelict building in the heart of Jericho.

The acquisition team and the local council recognised the potential commercial link between the Grantham House refurbishment scheme and Oxford University's new Humanities campus. The provision of 29 residential units in the area will provide much needed accommodation.

Riach Architects played a significant role in the acquisition process - preparing a number of feasibility and viability studies and appraisals, and worked with all parties in conceiving and completing the transaction.

The Practice has completed many notable developments in the Oxfordshire area, such as Ivydene (17 Iffley Road) and Poets Corner (Cumnor Hill) and still under construction, 205 Cowley Road. We have over thirty years of experience in working on feasibility and financial appraisals where the brief is to add value and implement a viable and profitable development Riach will act as Architects, Project Managers, designers and lead consultants on the detailed design and implementation of the Grantham House redevelopment.

The existing building is singled out in the ‘Jericho Conservation Area Designation Study Oxford City Council – City Development October 2010’, thus; “Grantham House, to the south, is currently unused and shuttered which detracts from the space and

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adds an element of uncertainty to the character of the area. The block struggles to integrate its role as sheltered housing into an active streetscape. With no units having doors onto the street and no private garden space the residences essentially turn their back on the street creating a sense of isolation from the surrounding area.”

Riach Architects have addressed these issues through sensible, rational design and planning, consequently the existing building design will be greatly improved.

By using the opportunity to build at existing roof level it is possible to fully develop the architectural potential of the existing building and the site; the upper floors will provide attractive and desirable accommodation.

The design exercise also focussed on achieving the equivalent energy performance of Code 3 Eco Homes providing exemplary environmental housing.

Existing openings will be re-fenestrated in accordance with the principal aims of preserving the existing building. New openings made at ground level will provide entrance doors to external amenity space and the street addressing the issue of the lack of an active frontage identified in the Jericho Conservation Area Designation Study.

The external envelope of the building will be rendered with an insulated proprietary self coloured render system. Rainwater goods will also match in colour and material, as will external balustrades of purpose made powder coated steel elements with glass panels.

At roof level zinc cladding will be used as an appropriate natural material close in colour to the slate roofs of existing buildings. This is also a fully recyclable material which is naturally weathered over time.

A mixture of hard landscaping, planting and low walls will provide private amenity space for residents at ground floor level.

The existing stairs and the lift tower will be upgraded with new external cladding and new glazing systems. The existing concrete staircases will be retained and upgraded to provide high quality, easily maintained surfaces.

In Summary The design has been developed to provide a sustainable and appropriate development within the Jericho Conservation Area.

The initial phase of the design process employed a wide ranging analysis of the building and its context as well as viability in order to steer the evolving design towards the best outcome for all stakeholders.

The proposals were tested against planning policy and the strategic design aims throughout the design process. The resulting building proposal achieves the principal aims of viability, sustainability and accessibility whilst improving and enhancing the character of the Jericho Conservation Area with an exciting and architecturally dynamic, high value, building. www.riacharchitects.com

53

EXPANDING OR

TRADING OVERSEAS? WHAT ARE THE TAX IMPLICATIONS? In todays' global market place companies are commonly selling and manufacturing their products overseas.

To ensure the tax implications do not become a barrier to success, there are a number of points to consider.

Do I need to register with the overseas tax authorities?

Foreign Company' rules are complex and these are being completely revised as from 1 January 2013.

When carrying out overseas activities the first issue to address is whether those activities give rise to a taxable presence (a so called 'Permanent Establishment') in that overseas country. If not, there is unlikely to be a need to register with the tax authority for income tax (although VAT may be in point). Where a business simply solicits orders from overseas customers by UK staff visiting that country (or repeat orders) this is unlikely to give rise to a taxable presence. The requirement to register or pay tax normally arises where there is a fixed place of business, such as an office, factory or construction site, or where contracts are being negotiated and concluded in that country by individuals based there and representing the business.

This means all companies with overseas subsidiaries need to revisit their international structures to ensure they are still appropriate and reorganise in readiness for these changes. A key opportunity has been introduced to provide for highly tax efficient finance arrangements, applying a tax rate of only 5.75% to such operations.

International groups should make sure they are aware of this opportunity and understand whether they can take advantage of it.

Setting up overseas If you do need to register overseas, typically any business would be carried out through either a trading subsidiary (a separate company) or a branch (a division of the UK company). The distinction between branch and subsidiary structures can have differing tax consequences, which can result in a higher tax cost if structured incorrectly.

A new branch exemption for overseas branches of UK companies, introduced with effect from 19 July 2011, seeks to align the respective UK tax of overseas branches and subsidiaries, so that broadly, where an irrevocable election is made, branch profits will be exempted from UK corporation tax.

This is similar to overseas companies being able to remit profits into the UK tax free (by dividends).

While this exemption goes some way to aligning the tax treatment of branches and subsidiaries, there are still a number of important differences which need to be considered before any branch election is made.

Where a UK parent company has an overseas subsidiary in a low tax country (eg Ireland, channel Islands etc), the subsidiary can still be liable to UK tax. The rules which govern this, the 'Controlled

54

â&#x20AC;&#x153;expanding or trading overseas offers significant benefits to a business in terms of access to new markets or reduced cost base, specialist advice should be sought at an early stage to ensure such benefits are not reduced by tax complications

â&#x20AC;?

Transfer pricing Most tax authorities are well aware of the potential for profits to 'slip out of their own tax net' and accordingly, they look closely at overseas transactions between connected companies under what is known as transfer pricing. However, there are opportunities to ensure that a group's effective tax rate is minimised. This can be achieved through appropriate policies on royalty rates, management charges and intra group financing costs, whilst at the same time making sure transactions between group companies are considered to be at arm's

length (and demonstrably so) and that the arrangements are bona fide commercial ones. It is also important to have adequate contemporaneous documentation in place to support these policies.

Movement of overseas employees Where employees are seconded or relocated overseas, there are a host of tax considerations, both from an individual's and a company's perspective. There are planning opportunities to ensure that an employee's net remuneration is maximised through structuring their remuneration to include tax efficient travel, accommodation and relocation allowances and at the same time minimising the company's employer's NIC payable on these amounts. The impact of employees breaking UK tax residency should also be considered as well as their tax position in the overseas country.

The impact on UK tax concessions and relief There are many tax breaks given to UK companies (eg EIS, VCT, EMI) and they may be clawed back if business expansion overseas is not carefully reviewed and managed. In some cases, tax relief already given will be clawed back.

The withdrawal of reliefs in such cases may well be at both the corporate and personal shareholder levels and the prospect of disgruntled investors in a business will need managing.

Conclusion Whilst expanding or trading overseas offers significant benefits to a business in terms of access to new markets or reduced cost base, specialist advice should be sought at an early stage to ensure such benefits are not reduced by tax complications which can arise overseas if not carefully managed so that post-tax returns are maximised.

Chris Mundy and John Drury Chris Mundy is an international tax partner and John Drury is an international tax manager at Grant Thornton UK LLP, one of the world's leading international organisations providing bespoke advice to dynamic growing businesses. www.grant-thornton.co.uk

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B4 ADVICE

“There are many tax

Photography: www.studio-8.co.uk

breaks given to UK companies and they may be clawed back”

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55

MAGDALEN: Great School,Great Venue Located in the heart of Oxford, with stunning facilities and ample parking to host conferences, corporate events, wedding receptions or parties, Magdalen College School is the perfect choice for your next event.

Call Emma Bellenie on 01865 242191 or email ebellenie@mcsoxford.org to find out more or to arrange a no obligation visit. www.mcsoxford.org

B4 HEALTH

AN INVITATION TO BE PART OF OUR FUTURE The Oxford University Hospitals NHS Trust is working towards becoming a NHS Foundation Trust in 2013. As part of the process, we are inviting local people and those who use our services to join our Foundation Trust membership scheme.

The Trust provides care at the Churchill and John Radcliffe Hospitals and the Nuffield Orthopaedic Centre in Oxford and the Horton General Hospital in Banbury. We also provide health care from many clinics across Oxfordshire and beyond, bringing our clinical expertise to many more areas other than on our four hospitals sites.

We exist to provide the best possible health care.

Jointly, with our University partners, we provide excellent education and training for staff and the wider NHS and bring the benefits of cutting-edge research, development and world-leading innovation to our local community.

Becoming a Foundation Trust makes the local part of your NHS more accountable to local people by having public members. Our membership scheme currently has around 6,000 members but we need more to ensure that the membership is demographically representative of our catchment area and would urge you to consider joining as we work towards achieving Foundation Trust status next year. Members will be kept informed about our news and events, the latest developments in medicine, and our research partnerships with the University of Oxford and others.

As a member you can become as involved as you would like to be. You may just be interested in

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receiving regular updates about the hospitals and services, or you may wish to get more involved by standing for the Council of Governors. Becoming a governor will give you the opportunity to have a voice at a senior level and able to contribute to decisions about the future of our hospitals and services, by representing the area where you live.

Importantly, Foundation Trusts have more freedom to take decisions on how to run their services but still have to meet the same standards of care and principles that guide all NHS organisations. We want to continue improving our services and passionately believe that becoming a Foundation Trust member will give you an opportunity to help us improve what we do.

Most local people are familiar with the John Radcliffe but we are not just about the ‘hospital on the hill’ – we are so much more. Across our four hospital sites we provide a wide range of clinical services, specialist services (including cardiac, cancer, musculoskeletal and neurological rehabilitation) medical education, training and research.

Oxford University Hospitals are your hospitals. Our services are your services. We exist to support your health. By joining our membership scheme you will be helping us make our patients’ experience the best it can be. This is your opportunity to take

part in your local NHS and influence decisions as your hospitals evolve and services get even better.

If you would like to find out more and have the opportunity to contribute your views on the Trust’s proposals then please come along to one of the following public consultation meetings (refreshments are available): • Wednesday 5 September 6.00pm - 7.30pm D:two Baptist Church, Henley-on-Thames • Tuesday 11 September 6.00pm - 7.30pm Baptist Church, Kidlington • Thursday 13 September 6.00pm - 7.30pm Crown Hotel, Brackley • Tuesday 18 September 6.00pm - 7.30pm Warwick Hall, Burford • Thursday 20 September 6.00pm - 7.30pm St Mary's Church, Banbury • Thursday 27 September 6.00pm - 7.30pm Town Hall, Oxford (AGM) Anyone in England aged 16 or over can join. To become a member simply log on to www.ouh.nhs.uk/ft and fill in the online form.

Alternatively call the Foundation Trust Office on 01865 743491.

To view a video explaining the benefits of becoming a member please go to http://www.ouh.nhs.uk /news/videos/be-part-of-our-future.aspx.

57

GETTING DOWN TO BUSINESS For a traditional bank manager who rarely leaves the office, the idea of taking the dogs for a walk with a potential customer might be a challenge, but for Barclays relationship director Karl McConville it was, quite literally, a walk in the park.

Karl McConville

The stroll across part of rural Berkshire may have been unusual, but it helped to cement a relationship with a customer who later paid tribute to the Barclays way of doing business.

Mark Robins, Estate Manager for Farley Farms and Estate, wrote to praise the way Karl and the Barclays team “had a knowledge base and understanding of our sector and were genuinely

Trevor French

In the case of Farley Farms and Estate, the relationship led to Mark moving the business to Barclays from a bank that he felt “unable to offer further facilities to enable the continued development of the estate.”

The privately-owned, 1,750 acre mixed farming business has benefited from £4m investment over the past five years in projects such as barn and

That bank was Barclays.

Trevor French, who heads up the Barclays team that supports corporate businesses across Oxfordshire, said the Farley example reflected the way Barclays was “determined to understand the specific challenges and opportunities facing each of the sectors in which we operate.”

“We are determined to understand the specific challenges and opportunities facing each of the sectors in which we operate.”

Trevor French

interested in what we were trying to achieve”.

In a footnote to the letter, he added: “Walking our dogs together over part of the estate after our initial meeting certainly was a first!”

The testimonial – and the footnote – sum up the Barclays approach to winning new business and to supporting existing customers.

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farmyard conversions, new house building, property purchases, an equestrian livery yard and a 2000-tonne grain store.

Plans for further development – cash hungry and with a long payback period – needed the support of a bank that “could see past the short term cash flow implications of our plans,” he said.

He went on: “We want to find out how businesses tick not just so that we can respond to their requirements but so that we can add value to what they are doing. My team is determined to build personal and professional relationships based on trust and knowledge.”

Barclays, he said, was increasingly committed to

www.b4-business.com

B4 FINANCE understanding all aspects of a customer’s business, from supply chain issues through to sales and marketing operations, so that it could make wellinformed decisions on how best to provide support.

Nigel has spent the past 33 years with Barclays and now looks after a portfolio that is largely made up of professional services companies. It has given him a unique insight into the way those businesses work - and the bank in turn respects his judgment.

“In the past it would be unusual for anyone to spend more than an hour or so with a client or to discuss anything other than his or her financial needs,” he said. “Now we encourage our relationship directors to spend half a day or more with a customer and to get to know all aspects of the business.

As Trevor French explained: “One of Nigel’s clients, a leading local legal practice, wanted to borrow a seven-figure sum in support of their growth plans but had not finalised exactly how they planned to invest the cash.

Relationship director Nigel Chivers recently spent the morning with leading Wallingford law firm Hedges Solicitors, even taking part

“Most banks won’t consider lending money without knowing exactly how it is going to be spent, but because Nigel has an in-depth knowledge of the business, understands the industry and has a strong working relationship with his client, Barclays found

value to the industries we support as well as encouraging clients to pass on information that can help us understand the way they work and the issues they face,” said Trevor.

Barclays also sponsors key sector events such as the Sunday Times Tech Track 100 listing and, locally, supports Oxford University’s ISIS Innovation and works with Cranfield University to publish research data covering manufacturing and other areas.

When it comes to the bottom line, Barclays is also ahead of the game, having beaten its Project Merlin targets for lending to businesses by an impressive 13 per cent. Nationally the bank provided gross new lending totaling £43.6bn, with £14.7bn of that going to small and medium-sized enterprises.*

Nigel Chivers

“In the latest independent Charterhouse survey of UK banks, Barclays emerged as number one for overall client satisfaction and number one for satisfaction with relationship directors” Trevor French

in a board meeting.

Hedges managing director Nicola Poole admitted she had been a bit taken aback when Nigel first suggested he should sit in, but said the experience had been really useful for both parties.

“We have had 100 per cent support from Barclays in the past and that is clearly down to the fact that the bank has taken the trouble to understand our business and how we operate,” said Nicola, who took on her current role in February.

“Hedges is 220 years old and this is an exciting time for the firm as we seek to build on our traditional strengths while moving forward at the same time. We are about to open a branch in Oxford city centre and we are expanding our range of services. The more Nigel understands our business the more he will be able to support our growth, and I really value that relationship.”

an innovative way to support the company while protecting the bank’s own interests.”

As well as being part of the Oxfordshire team, Nigel is also part of the London-based professional services team of relationship directors, which gives him an even greater knowledge base when it comes to working with lawyers, accountants and others.

Barclays, which was the first bank to create industry sector specialists, has similar experts in areas such as education, technology, manufacturing, retail and wholesale and health and social care.

Not only does the bank go to great lengths to understand the issues affecting the various industry sectors, it also feeds information back into the sector, publishing regular updates such as a monthly manufacturing newsletter.

Barclays is also helping the process by making sure businesses know how to increase their chance of winning the funding they need by running ‘lending clinics’ in and around Oxford.

“And we are clearly getting it right,” remarked Trevor French. “In the latest independent Charterhouse survey of UK banks, Barclays emerged as number one for overall client satisfaction and number one for satisfaction with relationship directors.”

Trevor French Corporate Director Oxford 07917 426547 Nigel Chivers Relationship Director 07775 555431 Karl McConville Relationship Director 07775 552931

“We are looking to share good practice and add www.b4-business.com

*Barclays PLC Q1 Interim Management Statement

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Experience one of

Oxfordshireâ&#x20AC;&#x2122;s finest golf courses . . .

STUDLEY WOOD

. . . set in 177 acres of stunning tranquil Oxfordshire countryside For more information about Studley Wood Golf Club or to find out about our

SUMMER GREEN FEE SAVER

phone Matt or Ken on 01865 351144 or email: ken@studleywoodgolfclub.co.uk

www.studleywoodgolfclub.co.uk

STUDLEY WOOD

The Straight Mile, Horton-cum-Studley, Oxford OX33 1BF.

A modern golf club with traditional values

B4 R&R

THE DUKE The Duke of Cambridge has been an Oxford institution for as long as anyone can remember, so after more than 30 successful years we revisited 'The Duke' in search of their secret ingredient.

Nestled beneath the starry lights of picturesque Little Clarendon Street, between the bohemian eateries of Jericho and the city's coolest clubs this atmospheric bar is perfectly located to serve up cocktails with serious style. Thanks to a clever refit the bar is now a moodily lit space of dark wood, rich colours, worn leather and quirky art, with a mix of low hanging vintage lights creating comfortable nooks and deco touches injecting understated glamour.

The cocktails here are an experience too, and even in the middle of a busy Friday night we only had to wait a few minutes before our very knowledgeable barman was helping us navigate the extensive drinks list. As well as perfectly executed classics you'll find innovative concoctions such as the Lemon Meringue and a Black Forest Martini!

Here, reclined on a curved sofa with a perfectly dry martini in hand you can admire the sumptuous surroundings as the throng mill around the bar, searching for that perfect mix. Now that's cool. www.dukebar.com

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CHILTERN RAILWAYS:

GOLD FOR SERVICE

If you are planning a trip to London in the next year to visit the theatre, go to watch a sporting event or just have a weekend away, go easy on yourself. Leave the car at home – no parking, no traffic, no hassle – and take the train.

We attended a range of sporting events in the capital for the Olympics this summer, and the train was the only way to do it. By Richard Rosser.

OK, agreed, there weren’t many options when it came to visiting London during the Olympics, but thank goodness for Chiltern Railways.

Between twelve of us, we attended football at Wembley to see Team GB (men) make hard work of defeating UAE; Team GB (women) lose 67-61 to Russia and Australia beat Brazil by the same score; individual and team dressage at Greenwich and, finally, Usain Bolt successfully defend his 100 metres title in the Olympic Stadium.

Each of the four trips started in Haddenham, just 20 minutes from the centre of Oxford. With ample parking right next to the station, Haddenham is a great option for those living in central, South or East Oxford. For those readers living in North and West Oxford, it’s a toss-up between Bicester and Haddenham, although there’s also Bicester if you 62

live further north than Kidlington.

The football at Wembley was a double header.

Although we had all been injected with Olympic adrenaline, the prospect of six hours at Wembley didn’t appeal, so we timed our arrival midway through the second half of the Uruguay versus Senegal game, which the underdogs won 2-1 against ten man Uruguay.

Getting the train to Wembley couldn’t be easier.

The station is less than a five minute walk to the ground and we were sat in the block facing the station – perfect. The atmosphere at Wembley was significantly more family friendly than your average England international or club match, making the whole experience refreshing.

Ed and Colin were next up to see the Basketball at

the Olympic Park on the Wednesday. Their train took them into Marylebone in under an hour. They were in their seats at the basketball less than two and a half hours after leaving Oxford!

The ladies’ trip to Greenwich was rather more involved, nonetheless the trip to Marylebone was straightforward as usual and a few connections to Greenwich were, I am assured, fairly painless.

As for our trip to the Olympic Park for the athletics, as Usain found in the 200 metres, it was a familiar path which Colin negotiated with ease. From Haddenham to our seats opposite the Olympic flame in under two hours! Although Mr Bolt made quick work of the main event, the inevitable crowds meant that we missed the 22.45 (given that poor old Usain had flown out of the blocks at 21.55, it was fairly unreasonable to expect we would make www.b4-business.com

B4 TRAVEL

a train from Marylebone fifty minutes later!) So the station bar came to our aid and as we watched the highlights of the night’s athletics on the big screens, we reflected on a wonderful day, a fantastic Olympics, made all the easier thanks to our friends at Chiltern Railways.

Whatever your reason to visit London this year, don’t think of taking anything other than a Chiltern train!

TWEET THE BOSS

regional service provider.

Managing Director, Rob Brighouse will be doing his next Tweet the Boss session on 2 November from 0830 - 0930. To join in with the session, use the hashtag #ttbrob.

Please be aware that sometimes we may need extra time to reply to you or that it may take more than 140 characters to respond, so there will be some instances where we may need to e-mail you.

WEMBLEY BOUND? If you’re off to Wembley in 2012, then remember there’s a very easy way you can get to and from the stadium.

Chiltern run services to and from Wembley Stadium Station, which is located opposite the stadium.

Nearer the time of the event, do check train times as Chiltern will be putting on a special timetable with more stops and more services for Wembley Stadium Station.

TWEET THE MANAGERS Tweet the Manager is a spin off from our Meet the Manager sessions that take place every month up and down our route.

Tweet the Manager recognises that you often do not have the time to stop and chat, but would still like to give feedback and get the answers to questions.

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“As one of the franchises

Since winning the franchise in 1996, Chiltern Railways has run scheduled passenger services along the M40 corridor between London Marylebone and Birmingham Snow Hill and London Marylebone to Aylesbury via Amersham along the London Underground Metropolitan line.

In 2002 Chiltern extended operations as far as Kidderminster and in 2004 took over services between Stratford-upon-Avon and London.

As one of the franchises forming the UK's National Rail network, Chiltern are dedicated to providing passengers with a safe, reliable, welcoming and value for money service which offers a real choice and a viable alternative to other modes of transport.

forming the UK's National Rail network, Chiltern are Chiltern provide a wide range of great value tickets one of the most punctual and reliable rail dedicated to providing and services in the country. passengers with a safe, MISSION STATEMENT: reliable, welcoming and value for money “To be the best Passenger Railway in the UK. service All day, every day, we aim to offer a safe, reliable,

”

ABOUT CHILTERN RAILWAYS Chiltern Railways is owned by Deutsche Bahn AG and is part of DB Regio, Deutsche Bahn’s local and

welcoming and value for money service. Our business will prosper because customers use us repeatedly and recommend the service to others.” www.chilternrailways.co.uk

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news Working with the travel trade Oxfordshire in partnership with UK Inbound will be hosting a Discover Oxfordshire Workshop at Blenheim Palace on 25th September 2012. The workshop is open to all tourism businesses and will consist of one-to-one appointments with key tour operators.

New one-three day group itineraries have been produced and include Oxfordshire for Art Lovers, A Pageant of Oxfordshire Gardens, Experience Oxfordshire and Dukes and Lords of Oxfordshire. These itineraries will be launched at the event. For more information on the workshop please contact email jo.butler@visitoxfordshire.org.

For the first time Visit Oxfordshire will be exhibiting at World Travel Market in London Excel from 5th to 8th November in conjunction with Britain's Hertiage Cities (BHC) as part of the joint international marketing campaign underway for 2012/13 with BHC.

Walking Tour success The Oxford Official Guided Walking Tours have received the Visitor Attraction Quality Assurance Scheme award for the second consecutive year.

Positive comments on the quality of the tours, marketing and promotion and ease of booking, were received from the assessor during his visit. www.visitoxfordshire.org

Latest activity Meet Oxfordshire, the countyâ&#x20AC;&#x2122;s conference bureau, has launched its first venues directory with over 20 venues as well as key support services listed. The guide is aimed at the conference and meetings market, and as well as printed copies a brochure app will be developed and distributed at the Square Meal exhibition for event organisers in September.

Work is underway on the print for 2013, with the two key items being an A4 destination guide and a gardens guide. The 2013 main brochure will have a 40,000 print run with copies distributed across the UK as well as online version, which based on this year will have over 10,000 downloads.

As a result of the successful 2012 Visit Oxfordshire Gardens Guide a new gardens guide is in production for 2013 with an increased print run and discount vouchers for the various gardens. To find out more about advertising with Visit Oxfordshire please email jo.butler@visitoxfordshire.org

Get involved For more information on how to become involved with Visit Oxfordshire or become a member please visit www.visitoxfordshire.org

www.b4-business.com

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Graham Candy with Lord Carrington

A SWEET CAREER ‘YOUNG CANDY’ The son of a livestock farmer, Graham Candy's four decades of dedication to rural estate management, has seen him handle everything from tiny land holdings of a few acres to Lord Carrington’s sprawling Bledlow estate in Buckinghamshire. It has also seen him play an important part in the transformation of hundreds of run-down barns, farm buildings and cottages into new housing, workshops and shops as Oxfordshire land owners have sought to maximise the value of their land.

Retiring this year, Graham Candy can look back on a career that has seen him rise from a graduate land agent to become chairman of one of Britain's largest property firms. However, in the words of Lord Carrington on Graham’s retirement, “Young Candy is far too young to retire!”

Mark Charter, who heads up the Carter Jonas Oxford regional operation, affirms how much the firm owes to Graham: “The successful growth of this firm depends on our being able to bring in new ideas, business groups and people while retaining our strong links with the past.

“Graham has steered us through many periods of change and his influence on our success will be greatly missed.

“As we move to a new era of growth, it is now our job to ensure that his legacy of experience, knowledge and goodwill is kept in safe hands.”

The Oxford team at Carter Jonas now has over 80 people with business divisions covering every aspect of the property business. Graham’s legacy of 66

FOR

professionalism mixed with local market knowledge stays with the firm as it goes from strength to strength.

Starting out as a negotiator for the sale of Oxford town houses, Graham Candy can vividly remember the time when no detached house in the city had sold for more than £5,000. He remembers it so vividly as he was the one to break the record by selling an Oxford town house for the princely sum of £5,100, a house that today would most likely be worth over £1m.

“Graham Candy can look back on a career that has seen him rise from a graduate land agent to become chairman of one of Britain's largest property firms” It was when Graham joined Carter Jonas in 1970 after completing a degree at London University that he began to thrive.

As a young land agent his first job saw him transferred from Oxford to Caernarfon, Wales where he looked after the estate of Colditz escapee Lord Newborough. www.b4-business.com

B4 PROPERTY Renowned as a tough cookie, Lord Newborough nevertheless warmed to Graham, who diligently looked after lettings on Glynliffon.

Winning two national prizes as he completed his chartered surveyor exams, Graham returned to Oxford in 1972, promoted to partner two years later and achieved full equity in the firm in 1979. At that time Carter Jonas was a family run business with just nine partners, and an annual turnover of £1m, compared to the firm today, which has 31 partners, 470 employees and £35m turnover.

Based at the Carter Jonas office in Alfred Street, in 1979 he was appointed

Construction of the original three lane motorway began between Oxford and London in 1967. While the total construction of the corridor lasted 24 years, some of the compensation claims took up to two decades to complete as he was tasked with convincing the district valuer of the extent of the land owners' loss in terms of noise, light pollution and in some cases having their land split in two.

Graham Candy became chairman of Carter Jonas 1991, a position he held for 13 years before ‘retiring to the backbenches.’ He was appointed to the Lord Chancellor’s panel of Agricultural Arbitrators from 1991 until 2005 and was

“Graham Candy became chairman of Carter Jonas 1991, a position he held for 13 years before ‘retiring to the backbenches.’”

Land Steward to the Society of Merchant Venturers, a role which saw him assume responsibility for more than 38,000 acres of land nationwide. Little did he know that he would hold the position for 31 years, becoming the country’s longest serving Land Steward.

The 1970s saw a dramatic increase in the value of rural land in Oxfordshire and, as the UK negotiated entry into the EEC, the price of wheat sky-rocketed from £20 a tonne to £60 a tonne.

In the 1980s Graham had the important task of representing scores of land owners in Oxfordshire and Warwickshire as estate holders sought compensation for the extension of the M40 between Oxford and Birmingham.

secretary for the Royal Institute of Chartered Surveyors for Berks, Beds and Bucks from 1974 to 1979.

In retirement he will continue to work as a trustee for two or three farming families, as governor for the Dragon School, Oxford, and will become more involved in his role as trustee for the Mikwano Children's Education Charity in Uganda, an organisation set up by Graham's daughter, Rachel.

Rural estate management has never been quiet for ‘Young Candy,’ and it seems likely his retirement will be similarly busy. www.carterjonas.co.uk

From handling the compensation claims of land owners whose estates were damaged by the construction of the M40 cutting through swathes of Oxfordshire countryside to becoming the steward of more than 50,000 acres of land across Britain, experienced rural estate agent Graham Candy has seen more than most during a 42-year career at the multi-disciplinary property firm Carter Jonas.

Graham Candy celebrates his retirement with Carter Jonas partners

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B4 HEALTH

TLA FITNESS TAKE ON THE WORLD’S TOUGHEST TRI Sitting at 1,860m at the heart of the Alps, the Alpe d’Huez resort is home to one of the toughest triathlons on the planet, as well as staging one of the most challenging climbs on the Tour de France. Competitors are required to swim, bike and run across the course, yet they have a choice of whether to enter the full event (a 2.2km swim, 115km bike and 22km run) or a shorter one (1.2km swim, 30km bike and 7.3km run). Both the bike rides culminate in an ascent of the mountain, by far the most physically demanding aspect of the triathlon. George Ramsay reports.

This year, TLA Fitness took a team of three to compete at Alpe d’Huez: Tom Alden, an exmarine and founder of TLA Fitness and his friend and fellow personal trainer, Henry Barratt, chose to tackle the main event whereas Keith West, a regular participator in TLA classes, opted for the shorter distance.

“It was my idea” Keith admits. “It’s in the Alps, so is a really iconic event. We’ve all got a real passion for triathlon and doing a climb of the Tour de France makes it truly special.”

As Tom, Keith and Henry loaded upon on carbs and attempted to acclimatise to the altitude, they watched the resort fill with burly triathletes, all squeezed into Lycra and compression sleeves.

The event is surrounded by a great camaraderie and spirits are always high with athletes arriving from all over the world to compete.

With Keith’s event taking place the next day, he had the opportunity to watch Tom and Henry race. Although the swim passed relatively painfree, it was the cycle that shocked him most: “It was like nothing I’ve ever seen before. There were grown men reaching breaking point, falling off their bikes and puking, then getting up and going again. Every pedal stroke, the competitors seemed to be thinking: “Are you going to do this?

Can you do this?” I’d always thought triathlon was time-focussed but this was just about getting over the line.”

To put it into perspective, Alp d’Huez comprises of 21 hairpin turns and has an average incline of 8.5% for 14k, whereas Box Hill, the most testing section of the cycling road race in London 2012, is 5% for 2.5k.

On arriving at the drink station at the top of the climb, Tom reached out for the nearest bottle to him and, in a blurry haze, doused himself in what turned out to be a bottle of Coke. And so, in a

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state of sticky, sugary delirium, he set off on the half-marathon that lay between him and the finish.

17km in and struggling to find motivation for the final push, he heard a German accent call out behind him: “Now is time for running. Later is for walking”. And this boost proved enough to carry him home in an outstanding 389th place out of 800 competitors in a time of 9 hours 40 minutes.

Henry just missed the cut-off time for the bike, but by summoning enough energy on the run, he was able to finish the race within the twelve hour requirement time. Keith finished his race the next day in an admirable time of 2 hour 57 minutes, a great platform to progress from next year.

And then came the fateful question... would they do it next year? “Without a doubt” says Tom. “Keith will be doing the full event, he doesn’t have a choice. This time I’ll aim to take a larger TLA Team out and hopefully get some pre-alp altitude training in beforehand. There’s nothing in the UK that compares to the climb up Alp d’Huez.”

Training for Alpe d’Huez has inspired Tom to take triathlon coaching to the next level and, along with fellow TLA triathlon coach Heather Grimes, has recently added TLA Tri to the company’s armoury. Moreover, he wishes to take an attitude of goal-setting back to TLA Fitness; by encouraging his clients to aim high and to stick to a dedicated regime, he urges everyone to have an event to aim for, whether it be a highprofile triathlon or a local 5k run. Through this ideology, Tom and his instructors at TLA Fitness believe individuals will be able to consistently achieve above and beyond their potential. www.tlafitness.com/tri

69

IMPRESS GUESTS WITH THE

MAGNIFICENCE OF THE ASHMOLEAN

Wine and dine with Oliver Cromwell, Stradivarius, Titian, Michelangelo, Rembrandt and Leonardo. Jeremy Ensor, Commercial Director and Benedicte Montain, Head of Corporate Membership and Commercial Events at the Ashmolean talk to B4â&#x20AC;&#x2122;s Sarah Airey.

Ashmolean Events Team Clockwise from top left: Shabir Ally, Anna Pickvance, Ellen Mayhew, Katie Littlefair, Benedicte Montain and Hannah Chatfield.

70

www.b4-business.com

Photograph: Barker Evans

Photograph: Greg Smolonski

B4 EVENTS

In January, over 200 members celebrated B4’s 10th birthday at the Ashmolean. For many, it was an overdue reminder that this unique collection, and the world’s oldest museum, is right here on our doorstep.

which will hold 18 people for meetings or small dinners, up to the Randolph Sculpture Gallery which will seat 170.” The Ashmolean can cater for 270 guests seated for dinner, and even up to 1,000 for a drinks reception.

At our meeting in the rooftop Dining Room, Benedicte Montain told me, “Just this morning a guest at the B4 event came to see me. He had been asked to find a venue for an event, and had been pleased to rediscover the Ashmolean through B4.”

The whole museum can be at your disposal, from the Galleries to the Atrium, Café and Dining Room.

“You can hold the more formal part of an event in the Galleries and then have dancing in the Restaurant or the Café. We have had live bands, DJs and juke boxes, and you can move across the venue, so you don’t have to stay in one room throughout,” says Benedicte.

The Ashmolean, of course, has undergone a stunning transformation. “Visitors quadrupled to 1.2 million in 2009 after re-opening”, says Jeremy, “And four new Egyptian Galleries opened last November, attracting a lot of young families and school groups.”

The Ashmolean has a constant programme of events: talks, special exhibitions, and concerts (the Orchestra of St John’s plays there regularly). It is also a truly breath-taking venue for meetings, receptions, dinners and weddings. Where else can you entertain surrounded by such priceless works?

“You can see the wow factor on the guests’ faces when they walk in,” says Benedicte.

She says, “The backdrops are beautiful and you can choose the format that works best for your event” Guests are offered the option to use different Galleries, for example with drinks in one and dinner in another. Benedicte says, “We work with companies to identify areas in the collections that may be particularly relevant to their business or their guests. We have a fantastic curatorial team and in the past companies have had a curator come and speak to their guests before dinner, at a drinks reception or to give them a guided tour.”

Jeremy adds, “Our key message is flexibility, don’t rule anything out.” Benedicte agrees, “Come to us with anything you have in mind and we can discuss it – even something a little crazy! We always work to come up with something that is different.”

“Groups of any size can be accommodated and catered for”, Jeremy says, “From the Boardroom,

www.b4-business.com

Weddings are particularly wonderful. Benedicte says, “You can have the civil ceremony in the Mallet Gallery (and have the Harpsichord played as the bride enters), then drinks in the Atrium, dinner in the Randolph Sculpture Gallery, and dancing in the Café. So you use four rooms and you get the wow factor every time you enter a new space.”

“You can see the wow factor on the guests’ faces when they walk in”

time you buy something in the shop or eat here, you are supporting the very valuable work of the museum. Hundreds of undergraduates each year are being taught by curators across the museum.”

Businesses should also contact Benedicte for more information on the very attractive corporate membership packages.

“The Ashmolean Membership Scheme follows the same philosophy as the B4 and whilst supporting the Museum Corporate membership gives you the opportunity to associate your company with the most visited Museum outside London; you also get a host of benefits including an invitation to our annual reception and private views, preferential rates on entertaining, staff tickets and concessions.The feedback we have is that staff can’t wait to get their hands on the free exhibition tickets!”

DON’T MISS Until 27th January 2013: Contemporary Chinese Art from the Sullivan Collection 20th September 2012 – 6th January 2013: Happy Birthday Edward Lear: 200 Years of Nature and Nonsense 9th November 2012 – 27th January 2013: Threads of Silk and Gold: Ornamental Textiles from Meiji Japan

Benedicte Montain Anyone planning a Christmas party in the Dining Room or in the Galleries should book quickly.

Benedicte says, “the Dining Room served 1200 Christmas meals last year, and we are opening for lunch and dinner from 10-23 December to accommodate Christmas parties. Also, you can hire the restaurant privately any night before then, and have music and dancing as well.”

Jeremy says, “We can do corporate Christmas cards using any image from our collections and we have unique gifts based on the collections for customers or clients. “

28th February – 19th May 2013 Landscape landscript: nature as language in the art of Xu Bing Summer 2013: Stradivarius, accompanied by concerts Contact: Jeremy Ensor on 01865 Jeremy.ensor:ashmus.ox.ac.uk.

278006

or

Benedicte Montain on 01865 288364 or benedicte.montain@ashmus.ox.ac.uk www.ashmolean.org

He adds, “Plus there is the ‘feelgood factor’. Every

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Your inspirational kitchen starts here >OH[L]LY `V\Y WSHUZ MVY `V\Y RP[JOLU `V\»SS Ã&#x201E; UK L]LY`[OPUN `V\ ULLK [V IYPUN [OLT [V SPML H[ H 4PLSL :OV^YVVT )VVR HU HWWVPU[TLU[ JVTL PU HUK `V\»SS Ã&#x201E; UK PUZWPYH[PVU H[ L]LY` Z[LW 6UL VM V\Y WYVK\J[ HK]PZVYZ ^PSS [YLH[ `V\ [V H WLYZVUHSPZLK [V\Y @V\»SS LUQV` KLTVUZ[YH[PVUZ VM V\Y HWWSPHUJLZ HUK YLJLP]L HSS [OL HK]PJL `V\ ULLK >OH[»Z TVYL ^L JHU KV TVYL [OHU OLSW `V\ WSHU `V\Y RP[JOLU ¶ ^L JHU OLSW `V\ THRL [OL TVZ[ VM P[ )VVR H *YLH[P]L 3P]PUN JV\YZL HUK LU[LY H ^VUKLYM\S ^VYSK VM JVVRLY` ^P[O HU LU[LY[HPUPUN YHUNL VM OHUKZ VU JV\YZLZ KLTVUZ[YH[PVUZ HUK ZWLJPHS L]LU[Z >L WYVTPZL P[»SS HSS HKK \W [V HU \UMVYNL[[HISL 4PLSL L_WLYPLUJL

Inspiration for the heart of your home

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B4 R&R

THE ART BUSINESS An artist or ceramist walks a fairly tight line when it comes to financial survival and it is one that is well documented by history, facing a delicate balancing act when they choose to focus on their art as their main source of income. The artist is the smallest of business, totally reliant on their personal ability to make work of interest and quality; work that speaks to collectors and critics at the same time, whilst staying true to their artistic roots and inspiration. Sarah Wiseman.

I have known about Dylan Bowen ceramics for sometime, his work is well known in the tight knit circle of the ceramic world, so for me it was very interesting to go and meet him to learn more about his work, ceramics, making and a bit of luck!

In talking about his career our conversation became very focused on what it takes to become a successful ceramic artist. Frustratingly there seems to be no right way to go about it, plenty of advice and plenty of experienced based stories, however more often than not it is about a lucky break, a lot of hard work and discipline.

Dylan Bowen describes his own career very much in these terms, his father was a potter and he started out as an apprentice in his studio before taking the step to go to study at Camberwell School of Art. However for a time after college he really was unsure as to what to do, what he wanted to make and so many unanswerable questions led him to take work as a builder, to pay the bills and to start to make a life for himself.

Luckily he was not cut off from his original source of passion and interest as his wife carried on working as a potter and he credits her with keeping his interest and ‘hand’ in the world of ceramics.

Gradually as life became more settled he rekindled his interest in ceramics and got back into making.

He started off making domestic ware, very much like his father’s work; he is not fond of it describing it as commercial and not very fresh. He feels he made the mistake of trying to guess the market to work out what would be successful for him.

However all this did was leave him unsatisfied and as luck would have it the work was not that successful either, spurring him on to work harder

to find his niche and style.

He credits his success with this sense of self belief knowing deep down that he was good enough and that ‘it’ would come. This ‘it’ kept cropping up in our conversation as it does with many artists that I work with, ‘it’ essentially is the constant curiosity with what they do and the feeling that as one piece finishes they want to take all they have learnt and start again with this new knowledge in the next piece of work. This spirit of energy that makes a great artist is hard to define, but it is what we look for and is in business terms often very uncommercial. However it is that spirit that will make an artist very successful once they have found a means through which they can articulate it.

It took Dylan until around the time he was 35 to feel that he was getting close to something special in his work. He made 7-8 pieces that had a feel to them that to this day he finds hard to describe in words. However his self belief paid off when a gallery curator saw the works and offered him an exhibition. Having an outside professional believe in the work gave him a huge boost in confidence and set him on the road to being the successful maker that he is today.

Another point of curiosity for many is how do artists and makers, make a living? Many like Dylan are adept in juggling a number of different approaches to make up their income stream. Firstly by having work exhibited in galleries; some of these will be selling exhibitions or the work will be part of the permanent display. There will also be exhibitions that are non-selling which are just as important as they are ‘profile raisers’. Then there will be fairs Dylan takes part in the high profile Oxford Ceramics Fair and PotFest. These are essential as they attract high profile collectors tempted by the number of

exhibitors on display. Local open studio events add to the mix and they will attract clients new and old.

These events are interesting as you can see work in progress and see the place where the ceramics are made, giving essential opportunity to see the maker’s techniques and inspirations. Some but not all teach at different levels. It can be a welcome break from the studio to teach a course, or some artists find it more helpful to have the stability of a regular teaching post.

I asked Dylan how important the internet was for selling work; ‘I use it first and foremost for keeping in touch with clients and as a library for my work. I do sell pieces through his website but not many, it is useful but the sales from the website are not a major part of my income.’ His website is elegant, introducing his work and providing plenty of images, I really liked his blog as well, not a traditional approach just inspiring photographs cleverly chosen. I was especially taken buy the image of the kiln ready to fire with all the pots carefully stacked up with every inch of available space used.

Our meeting was inspiring and reminded me once again of all the hard work and dedication that artists put into their careers. The art is always central to their motivation and it can sound a very romantic existence. However it can take a life time to reach that ‘place’ that they are searching for in their work and some are lucky to find it be recognised for it and have a good career. Dylan said as a closing comment the question he finds the hardest to answer is ‘how long has it taken to make that piece of work?’ The answer is impossible to define, the two hours of real time making or the lifetime of getting to this point. www.dylanbowen.co.uk

“...how long has it taken to

make that piece of work?

The answer is impossible to define, the two hours of real time making or the lifetime of getting to this point

”

www.b4-business.com

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B4 PROPERTY

OLIVER HOPE MOVES TO PENNY & SINCLAIR Independent sales and lettings estate agents, Penny & Sinclair are strengthening their senior team with the appointment of Oliver Hope, who joins as a shareholding Director of the company alongside existing Directors, James Penny and Wendy Sinclair and Associate Director, Jeremy Turner. Claire Thompson writes for B4.

Oliver’s appointment marks another exciting step in Penny & Sinclair’s expansion and coincides with the launch of the firm’s fresher, faster and easier to use property website www.pennyandsinclair.co.uk. In an age where most people are time poor and start their property search online, Penny & Sinclair wanted to provide a site that delivers the right results, fast.

Oliver joins Penny & Sinclair from Oliver James and has a strong and proven track record in sales and lettings. With over 20 years estate agency experience in Oxford and an established working relationship with James Penny, Oliver brings with him an unparalleled understanding of the Oxford market as he takes up his position in firm’s city office.

“Penny & Sinclair has grown

substantially since arriving on the Oxford property scene in 2009. This is validated by the firm selling over £44 million worth of property just last year

”

in further extending our presence in the Oxfordshire market and adding to the success which the city office has already achieved.”

Penny & Sinclair has grown substantially since arriving on the Oxford property scene in 2009. This is validated by the firm selling over £44 million worth of property just last year despite a precarious property market and a faltering global economy. Since the opening of the city office on 6th February, the team has achieved on average 98% of asking price for properties sold, well ahead of the county average of 90%.

They have since taken on another £7.25 million to sell and on the lettings and short lets side, they manage over 260 of properties equating to a value of £3.5 million. In terms of the split of the profile about 60% of the business is sales focussed with the remaining 40% lettings.

James Penny comments: “We are delighted that Oliver has decided to join Penny & Sinclair. I have known Oliver for many years and believe that his unrivalled experience, particularly in East Oxford and surrounding area will strengthen our offering and lead to continued growth and market share.”

Wendy Sinclair comments: “Oliver is an important and valuable asset to the Penny & Sinclair senior management team. He has a fresh perspective on helping to take Penny & Sinclair to the next level and will undoubtedly play a vital role in our future success.”

New Website Launched

Commenting on his appointment, Oliver says: “I am delighted to be joining Penny & Sinclair at an exciting time and important period of development for the business. I am very much looking forward to playing an instrumental role 74

2012 has already been a very busy year for Penny & Sinclair as not only have they opened a new office and expanded their team, the Penny & Sinclair www.b4-business.com

website has been completely redesigned and developed to provide users with a much improved experience of browsing for properties to Buy or to Let. James Penny comments: “The new site was designed to be vibrant and easier to navigate, taking users more quickly to the content most relevant to them.

We selected creative agency Torpedo to design and implement the site as we saw them as being with us through the journey, partnering not just to deliver a website but helping us grow our online business.”

“It’s not everyday you get to work with a client who is so knowledgeable and focused on what they want to achieve”, explains Torpedo’s Head of Digital, Andrew Sinclair-Pearson. “We took Wendy and James’s extensive experience in the property Industry and combined it with our own comprehensive understanding of usability and industry best practice to create a website that is not only a joy to use but has the functionality to enable greater online business growth”.

“When you visit the site it is clear to see the customer is the focus. It is so simple to get straight to a list of relevant properties – either for Sale or to Let – and the information about each property is so much clearer and detailed”, says Wendy Sinclair, Director.

• Sophisticated filter functionality that sorts properties by date added, price, bedrooms, bathrooms, property types or features, such as conservatory or swimming pool.

• Iconography (visual aids) to enable users to scan results quickly for relevant information, including number of bedrooms, bathrooms and living rooms, the square footage of the property and the direction the house faces quickly and effectively.

• Intelligent property selection function that intuitively suggests other properties the user might be interested in.

“The new site was designed to be vibrant and easier to navigate, taking users more quickly to the content most relevant to them

”

You will still find interactive floor plans, high quality professional photographs, location maps and printable colour brochures for properties, along with many new features including:

• A comprehensive Short-Lets / Serviced Properties area, that explains the advantages of Letting from both a customer and a landlords perspective. The properties usefully include the same level of detail as properties for sale.

• Key search tool, which allows you to search for properties under the place name, area or postcode.

• Recently sold properties along with customer testimonials.

To view the website go to www.pennyandsinclair.co.uk

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B4 SPOTLIGHT

3 B4 EVENTS IN 10 DAYS Photography: www.studio-8.co.uk and Andrew Gleed

June was a busy month for B4 with three B4 Ambassador Events in just ten days. With over 400 guests in attendance at three great events, we just about pulled it off.

First up was The Vineyard in Newbury, a superb five star hotel which had recently undergone an extensive reception refurbishment (see image left) including a futuristic floor to ceiling wine cellar which guests could walk through to the B4 event. Many thanks to General Manager, Hayden Bowl, for hosting the event and welcoming us all.

We then moved on to Aylesbury College, where Principal, Pauline Odulinski, welcomed almost 100 B4 Buckinghamshire Ambassadors and guests to the College and gave an informative presentation about the Collegeâ&#x20AC;&#x2122;s fantastic plans for expansion.

And, finally, we returned to Blenheim Palace, where over 230 guests were welcomed by Chief Executive, John Hoy, to the stunning Orangery. Many thanks to all at Blenheim for their first class hospitality. www.b4-business.com

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â&#x20AC;&#x153;The College can provide courses for companies of all sizes, and there is a networking system in place which can link companies requiring similar training to make running the courses more cost effectiveâ&#x20AC;?

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B4 EDUCATION

THIS COLLEGE MEANS BUSINESS Business is our main vision and strategy,” says Teresa Kelly, Principal of Abingdon and Witney College. She explains how the College is working with business to give students “an edge.” By Sarah Airey.

Teresa Kelly begins by saying, “Our relationship with business is on three levels.

Firstly, there is the provision of courses that we run where a business asks us to do something specifically for them.

For example, a one day course on health and safety or ten weeks on leadership or management training. This is mainly short course provision and is very customized.”

She continues, “We have got 350 - 400 companies using this service every year. The College can provide courses for companies of all sizes, and there is a networking system in place which can link companies requiring similar training to make running the courses more cost effective.”

“Then we have long-term professional training, where businesses have employees doing more extensive qualifications right through to a degree. Training is mostly on day release, many

across Oxfordshire to ensure that the College teaches the specialist skills they require.

Teresa says, “We are reliant on our local employers to make sure that vocational courses are relevant and up to speed with what’s going on in the industry. We call it the ‘Professional Futures Programme’.”

Increasingly employers are committing to helping students gain practical experience. “We run events called ‘Taking the Plunge’ - three day events held two or three times a year when about 400 students go through a whole series of project-based activities.” From a small start two years ago and working with 20 employers, these have grown so big that they are now held at Kassam Stadium.

Teresa emphasises that it is vital for students to gain the practical experience. “I want all the students to go out with the relevant vocational

is about getting work. If you come as a 16, 18, or 50 year-old, our focus is about either progressing in work or getting into the labour market.”

“I’m looking at the skills employers want, and that’s what our new strategic program is about: destination; progression to the next step. … It’s very much being driven by the economic climate. An employer could pick any number of students with the same qualification, so they are now picking on demonstrable skill and character.”

The College is based around five campuses, with business focussed courses mainly based at the College’s dedicated Business Centre at Milton Park and the newly refurbished Witney campus. Milton Park Business Centre offers facilities which include a range of business suites, conference facilities and training rooms with a capacity of up to 60. The facilities in the

“We are reliant on our local employers to make sure that vocational courses are relevant and up to speed with what’s going on in the industry”

Apprenticeships are an increasingly attractive option for students looking for practical preparation for employment. Teresa says, “Apprenticeship work is the second arm and a large proportion of our business. We do a lot in accountancy, and with the creative industries, particularly in West Oxfordshire.”

The third aspect of the College’s work is with courses for nearly 2,000, full time 16 - 18 yearold students. These courses are built on working closely with a range of employers right

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qualification but most importantly I want them to go out being the best candidate for a job. It is so tough out there now, they need that edge.

Everybody is going to have a vocational qualification, they need something else, to be able to say I’ve worked with an employer.” This rounded approach gives students confidence and ability.

Teresa says, “I’ve got a very supportive and pro-active governing body … people who have got a very strong business reputation and expertise. These are the people that can really support the College but also challenge us to make sure what we are doing is relevant to the employers.”

“Our new strategic plan for the next three years is called ‘Our Future Your Success’.” Teresa explains, “It’s about promoting that the College

centre of Witney, just opened by the Prime Minister, feature new hairdressing and beauty salons, a dedicated art centre, radio and television suites, and the brand new conference facilities which will accommodate up to 160.

The College has one of the highest retention rates in the country and is one of the largest providers of training for students with learning disabilities and young adults with very complex physical disability.

For more information please visit our web site www.abingdon-witney.ac.uk or email us at: enquiry@abingdon-witney.ac.uk Photography: www.studio-8.co.uk

in engineering and with a large number in landbased work. We do three-year Bachelor of Science degrees and a very large portfolio of Foundation degrees including in Business, Management and Communications. The majority are being supported by their employees over a two year period.”

Advanced Business Solutions Milton Park, tel: 01235 861 706 Skills Centre tel: 01993 208128.

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WILA It looks like LED lights have gone beyond the tipping point for Wantage based lighting company WILA. And even the Queen got to see the results.

Anglo German lighting company WILA, based on Grove Technology Park, says that LEDs now make up the majority of its orders in the UK market, with growing numbers using the light source in the Middle East and other emerging markets. And, in response to that trend, the company has just produced its first ever wholly dedicated LED catalogue featuring more than 2000 products in its range.

WILA’s message is clear - LED certainly has come of age.

Commenting on the rapid growth Mike Collett WILA’s CEO said, ‘The LED story continues apace.

A few years ago we really only saw LED used as a decorative light source. Now we have a whole range of this light technology with a product to suit every requirement of the discerning lighting professional. Uptake in the UK and the Middle East has been fairly rapid although we have seen slower rates of growth in other parts of Europe, especially Germany.

‘From a revolutionary new product on the market to the product of choice for those in the know in such a short space of time – LEDs certainly have been a game changer in the lighting technology sector. At WILA we have been actively involved with LED from its beginnings and now have one of the most extensive ranges of professional downlights.’

WILA’s LED range includes the Nero Power a high light output up to 4000 luminaire Lumens and high efficiency with over 65 luminaire- Lumen/ Watt.

The Nero Accent, WILA’s precise and widest accent lighting programme with the best colour rendering Index in class (CRI over 95). While at the other end of the scale there is the Tentex, a cost effective LED downlight series for efficient general lighting and Musketeer an inexpensive Entry Universal downlight solution for all standard socket (retrofit) LED Lamps.

Through WILA’s philosophy of working in partnership, with lighting professionals and architects, to provide professional quality light solutions to improve the visual environment with high quality performance, energy efficient and sustainable products the company seeks to constantly improve its range and customer service.

Through this partnership approach WILA has responded to the market’s increased demand for LEDs. Mike Collett further commented, ‘I’m particularly proud of WILA’s pioneering work in the LED market and our ability to meet the requirements of the professionals with whom we work. LED was the disruptive technology just a few short years ago – now we are reaching the tipping point where it is becoming the product of choice for lighting designers. Helping provide the most professional lighting products is what drives us at WILA. And I hope our colleagues in the industry will find the LED products in this catalogue to do just that.

steady hand by WILA’s flexible LED handrail solution.

WILA’s Mini LED lighting system was specially developed for integration into the profile bottom of handrails. Thanks to the individual LED units, the system can be used both with straight lines and all radii. Later installation is also possible. The light intensity on the floor can be varied depending upon the distance between the LED pucks.

The world famous Cutty Sark was re-opened by The Queen and Prince Philip earlier this year. The 143-year-old cargo ship was almost destroyed in a huge fire five years ago in Greenwich. But after £50 million was spent on restoring and repairing the Cutty Sark, she opened to the public once more.

The Cutty Sark was the fastest ship of her time, transporting cargo all over the world. She carried everything from fine teas to gunpowder, whisky and even buffalo horns. With the added tourism in the capital this year driven by the Jubilee and the Olympics the refurbished Cutty Sark will once again be the centre of attention. Mike Collett said, ‘we are delighted to be involved in such a prestigious and historic project. And I’m especially pleased we were able to offer the Queen a steady and LED illuminated hand as she inspected the refurbished ship’. www.wila.com

As the Queen inspected the newly refurbished Cutty Sark on the 25th April – she was offered a

“We have a whole range of this light technology with a product to suit every requirement of the discerning lighting professional”

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B4 SERVICES

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B4 Wine Club

In association with

The B4 Mixed Case Offer For Autumn 2012

Special Discounted Case Price £76.00 (normal price £89.54) - Includes FREE Delivery within 30 miles of Oxford. Includes two bottles of each of the following six wines:

Mirror Lake Sauvignon Blanc 2011, New Zealand Wonderfully intense ultra crisp flavours of gooseberry and blackcurrant leaf.

Packed with fruit - this is a seriously refreshing wine.

gPG Vinazza Pinot Grigio 2011, Italy This delightful wine has just that touch more fruit than so many Pinot Grigios, but without losing any of the freshness – beautifully balanced wine.

Castillo del Moro Tempranillo/Syrah 2011, Spain A silky smooth red with plump ripe dark fruits, smoky spices and a succulent finish. An ideal match for light meats and charcuterie.

Domaine du Tariquet 2011, France Made from a blend of local grape varieties, Yves Grassa has produced an ultra fresh clean style of white wine that is both fragrant and crisp. Consistently popular wine.

Rio Alto Shiraz 2011, Chile Ripe and raisined with ultra fresh blackberry fruit, traces of spice and leather and loads of that moreish, drink me factor. As recommended by Oz Clarke in his Top 250 Wine Guide.

Domaine de Cabrials Pinot Noir 2011, France This elegant Pinot Noir is fruit driven with flavours of cherry and red berry fruit, a hint of earth and spice, soft fleshy tannins and refreshing acidity. A subtle red which is wonderfully smooth.

The B4 Wine Club is a collaboration between B4 and The Oxford Wine Company. There is no joining fee and the exclusive cases can be ordered through The Oxford Wine Company’s website at www.oxfordwine.co.uk quoting the code B4AUT3 or by email or telephone to Theo Sloot – theo@oxfordwine.co.uk – 01865 301144. Be sure to include payment, your mobile number and any special delivery instructions if you are out with your order. Cases can also be collected by prior arrangement from our Oxford branch at 167 Botley Road, Oxford OX2 0PB. Please ring Lee Isaacs on 01865 249500.

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â&#x20AC;&#x153;Next year will be my 25th year in the hotseat and it has given me fantastic opportunities to travel and make friends around the world. It has also kept me at a level in the sport that I never achieved as a player, having been involved in three Olympic Games and four World Cups

â&#x20AC;?

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B4 R&R

JOLLY HOCKEY MICS! Bloxham School’s Director of Marketing and B4 Ambassador Nick Irvine leads an interesting life! He has just returned from the Olympic Games in London where the man they call ‘the Voice of Hockey’ was heavily involved with the sports presentation team at the mens’ and womens’ hockey events. B4 caught up with Nick at the Olympic Park and quizzed him about what must have been an incredible experience B4: How and where did this love of hockey start?

Well, as with so many things, the opportunity came from my school days. It was a sport that I quickly took to and enjoyed some success as a County and Divisional player. From there Club hockey soon followed and at college it was natural to keep it all going. I progressed into teaching where coaching and umpiring qualifications proved useful tools. The commentating came about through a piece of serendipity really and has been a great outlet for my passion for the game. Next year will be my 25th year in the hotseat and it has given me fantastic opportunities to travel and make friends around the world. It has also kept me at a level in the sport that I never achieved as a player, having been involved in three Olympic Games and four World Cups.

they made everyone feel so welcome in London and at the Games themselves.

We owe them a huge debt of gratitude. The facilities were truly first class and this was appreciated by all the competitors. As you would expect with Lord Coe at the helm, the conditions for those who came to London to perform were paramount at every tier of planning.

“My main concern was that we would put on an event worthy of being called the ‘Greatest Show on Earth’. Did we achieve that? It is for others to say but I think that we did

”

B4: What exactly was your role in the London Olympics?

I was asked to take on the role of stadium announcer and I was also responsible for providing in-ear commentary for blind or partially sighted sports fans who could access a play by play commentary via a small radio that fitted around their ear. These radios were also on general sale and enabled spectators, many of whom were non – hockey experts, to follow the action and, hopefully to enhance their experience while at the Riverbank Arena. This was part of our Olympic bid proposal and therefore something that had to be delivered. It was ground breaking stuff for hockey and I was thrilled to be a part of it – as well as everything else. There were two of us working on these aspects of our coverage and a total sports presentation crew of around thirty.

Twenty hour days were not uncommon but I think that we would all do it again tomorrow as it was a special place and time.

And of course Team GB did amazingly well giving a huge boost to the Nation.

Our girls’ hockey team won a bronze while the men narrowly missed out, finishing fourth. That confirmed their world rankings and was a highly respectable performance but, oddly, for me it wasn’t a key feature. My main concern was that we would put on an event worthy of being called the ‘Greatest Show on Earth’. Did we achieve that? It is for others to say but I think that we did. The hockey event saw over 600,000 spectators over the fortnight – now that is sensational by any measure. The crowds were knowledgeable, enthusiastic and gave support to whoever was playing, although the decibel levels went off the scale every time a GB shirt was involved!!

B4: Did you ‘bump into anyone famous?’

Hockey attracted some notable figures.

B4: When did you learn about your role in the Games?

As soon as I heard that London had won the rights to host I knew that I had to be involved in some capacity. I had worked in Sydney and Athens running the media centre for the hockey competitions and had also done some commentary live and delayed from those Olympiads. About two and a half years ago I was approached by LOCOG to join the sports presentation team and, having agreed to work on the Games, the actual job evolved quite slowly with a flurry of activity in the last three months.

Royalty in the shape of Prince Edward and Sophie, Countess of Wessex, Catherine, Duchess of Cambridge, who is a former hockey player herself and a great supporter of Team GB, Queen Sofia of Spain, Crown Prince Willem Alexander of the Netherlands and I shared a lift together, fortunately he is also hockey mad! We had visits from leading politicians, plus Lord Coe and his LOCOG team and the great and the good from the world of the IOC, BOA and Sport UK. B4: What will be the Legacy for hockey?

B4: What are your feelings about the Games now that they are over?

I think that they have to be viewed as a triumph for so many reasons. I believe that we were able to showcase the Best of British and our ability to stage a major global event with a style and confidence that does us credit. The issues about security and transport were soon forgotten. Our armed forces did a fantastic job and showed a wonderful, smiling face at the security posts and gave great confidence to the Olympic Park. The volunteers were unbelievable – many of them never got to see a race run, a ball hit or a length swum but www.b4-business.com

Hockey will have a new national venue to be built a short distance from the Olympic Park. But of far greater importance will be if we attract new players and officials to our sport over the next few years. Then, and only then, will we know if London 2012 truly did ‘Inspire a Generation’. www.bloxhamschool.com www.greatbritainhockey.co.uk

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news Oxford United are already back in action as they start their quest from promotion from npower League 2.

The U's kicked off their season with a Capital One Cup win over higher league opposition, beating Bournemouth to set up a mouth watering second round tie at Championship side Leeds United. Manager Chris Wilder has added exciting players to a squad that went so close to the play-offs last season. Striker Sean Rigg, highly rated midfielders Jake ForsterCaskey and Lee Cox and defender Michael Raynes have all arrived at the Kassam Stadium and settled in during an impressive pre-season that saw the U's beat Premier League new boys West Ham. It's not just on the field where changes have taken place. Owner Ian Lenagan became Chairman over the summer, replacing the outgoing Kelvin Thomas.

Ian, from Woodstock, has a great pedigree in sport having led Wigan Warriors to Rugby League success and sees certain similarities between the two sports: "At Wigan Rugby League Club where I am also Chairman, we have paid great attention over the past three years to innovative performance

management, fitness & conditioning, injury prevention and rehabilitation, video analysis and the use of the latest sports science technology to improve the performance of our playing staff.

"Trophy-winning success followed quickly and continues with Wigan clear leaders at the top of the Super League and Challenge Cup holders. I believe that taking a similar approach at Oxford United will also bring success which is why we have invested over the last two months an additional six figure sum in experienced specialist staff and training ground equipment under the guidance of experts in the field."

with Oxfordshire's biggest sports club. Whether it's a place in one of the Executive Boxes to watch a game in style, or whether you want to give your business a boost by advertising in the club's new " Yellow Pages" , the club's commercial team can tailor a package to suit your needs. For more information, phone 01865 337512 or contact OClark@oufc.co.uk www.oufc.co.uk

"We start the season with a stable, committed and talented squad of players who have the ability and are more than capable of challenging for promotion this season.

"Everyone at Oxford United wants the same thing for the club¬– success on the pitch –and is working towards that end. " There has never been a better time to get involved

Owner and Chairman Ian Lenagan

Owen Clark Business Development Manager - E: OClark@oufc.co.uk T: +44 (0) 1865 337512 M: 07769 655 808

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POLICING THE BUDGET At a time of deep cuts throughout the economy, possibly the harshest cuts of all will be made within our emergency services, despite, arguably, needing the funding more than most. Between 2011 and 2015, over £55 million of costs will be eliminated from Thames Valley Police, against the backdrop of a 13% reduction in levels of crime, year on year, in the Thames Valley. Thames Valley Police Chief Constable, Sara Thornton, met with B4’s Richard Rosser to outline how policing the Thames Valley will have to adapt to a leaner budget, without allowing crime levels to grow.

Written by Eliott Benoist.

It is estimated that the grant for central government policing will be reduced by 20% once inflation has been taken into account, although Chief Constable Thornton and her team have pre-empted these cuts for some time, and ensuring that the service provided doesn’t suffer is top of her list of priorities.

“We had to begin by analysing the non staff costs within Thames Valley Police because we wanted to keep the number of officers and staff as far as was possible. The first planned reshuffle included condensing several buildings into just a few and utilising space as well as possible through the use of open plan offices. A block of offices is being built at the headquarters in Kidlington, meaning a number of buildings across Oxfordshire, which are currently rented by Thames Valley Police, can be released.

“We are also involved with a transport consortium with colleagues in Bedfordshire, Hertfordshire and the Civil Nuclear Constabulary. This enables us to purchase favourable terms on vehicles throughout the area. We have converged the fleet and merged our maintenance sites. While we have looked at outsourcing we have found that efficient in house repairs can keep costs down.

“In terms of staff costs, a simple measure to curb costs without reducing staff has been to implement

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the national pay freeze and an increment freeze.

While this is hard for staff it does mean that we can preserve jobs. We are very focused on our people and need them to be well selected, motivated and led if we are going to maintain our high levels of service to the public.”

Thames Valley Police have also recently published a booklet outlining just how complex the job facing Chief Constable Thornton and her colleagues is, complicated further by the public spending cuts.

“The document highlights aspects of our role which can go totally unnoticed by the public but which are vital to our safety consume significant levels of resource. We felt it was important to communicate the full extent of our role to ensure that the general public were aware that there is more to policing than what you can see.

Our interview took place just after Royal Ascot this year where Chief Constable Thornton explained that there were many protected principles in attendance. “These are essential roles we have to fulfil but the general public don’t always see these roles being performed.”

In another move to streamline costs, Thames Valley Police and Hampshire are now sharing specialist Services such as Roads Policing and Firearms, explains Chief Constable Thornton. “We have also streamlined processes such as booking overtime

and processing case papers online through more advanced technology. Moves such as this will make us considerably more efficient and enable us to focus on what we do best. The facts are that despite the cuts, we are still improving the job we do with dramatic falls in the levels of crime on our streets.”

Despite operating in an ‘Age of Austerity’, the appetite to join the Police Force has never been greater, underlines Chief Constable Thornton. “We will be advertising externally for new recruits shortly and have had to demand that applicants have a minimum of two A-Levels, grade A to C. This may seem quite a stringent stipulation, but if you look at what officers have to cope with, understand and get to grips with, you will soon appreciate that our officers have to have a high level of knowledge and skills to adapt to the role.

“Officers have to not only investigate a case, they have to get a good understanding of the legal aspects and issues which need to be proven and understand what information is to be disclosed.

This is all highly complex and we have to ensure candidates are prepared for what they have to deal with on a day to day basis.

“Most officers and staff will say that the great thing about policing is that you never really know what’s going to happen from one day to the next. So, as a leader, I have to make sure that we are recruiting

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B4 SPOTLIGHT

the right people, training them well and making sure they have the right values.”

From September, Thames Valley Police will be working with Oxford Brookes University, Buckinghamshire New University and Northampton University on a two year foundation degree.

Students will join a foundation course and at the same time enrol as a Special Constable. By the end of the course, they will have spent two years in a Constabulary role and will therefore be fit for independent patrol.

Along with developing relationships with local Universities, Thames Valley Police has been

paid for a community support officer, so there’s a very real tangible partnership and we are looking to increase the numbers of such partnerships in the future.”

On November 15th, the Thames Valley public will be asked to elect their first Police and Crime Commissioner (PCC). The PCC will be accountable to the public for setting policing priorities and working with Thames Valley Police to implement them. Chief Constable Thornton’s biggest concern is ensuring enough people turn up to vote. “I am concerned that if the turnout is very low, it will weaken the mandate, so I am encouraging local politicians to raise awareness of these changes

lessened. With the introduction of the new PCC, the public’s role in helping to influence the Thames Valley Police’s priorities and assist with their ongoing implementation has never been more in the spotlight. However, the role that the force plays in protecting us all must never be under-estimated and it’s down to all of us to help, concludes Chief Constable Thorntion.

“Policing by consent underpins all that we do. We are a thin blue line and rely on the support of the public and on the fact that most people obey the law most of the time. But officers do have considerable powers to use force, to arrest and to search and seize property. It is essential that these

“Officers have to not only investigate a case, they have to get a good understanding of the legal

aspects and issues which need to be proven and understand what information is to be disclosed.

This is all highly complex and we have to ensure candidates are prepared for what they have to deal with on a day to day basis

”

working on building relationships with businesses through a specialist business crime advisor, making links with various businesses across the region, as Chief Constable Thornton explains.

“We have partnerships with organisations such as Milton Park who have always paid for a police community support officer. Many of the service stations along the M40 have, at different times,

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because it won’t be reflective of the public’s choice if only 10% of the electorate vote.”

With massive changes ahead, Chief Constable Thornton and Thames Valley Police are braced but ready for changes. The force is tasked with an almost impossible job, but, thanks to modern day technology, such as social networking facilitating the awareness of new campaigns, their load is being

powers are used fairly and with integrity. Thames Valley Police is effective in fighting crime and protecting you and always seeks to do so in a way that inspires the trust and confidence of everyone.”* *excerpt taken from Policing The Thames Valley – How We Cut Crime and Protect Our Community. www.thamesvalley.police.uk

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news Another fruitful, creative and collaborative autumn season across Oxford and Oxfordshire After this very eventful Olympic Summer, which saw the Olympic Torch Relay travel through the county’s many towns and villages, and culminate in an evening celebration which attracted an audience of many thousands. The Tree of Light, part of the London 2012 Cultural Olympiad, brought together hundreds of community performers to work alongside some of the country’s top professional artists.

The end result was three spectacular and groundbreaking performances across Oxfordshire and Berkshire. You would expect the cultural scene across the region to seem rather quiet in the wake of London 2012, but instead our cultural organisations and venues continue to produce and develop new work and a calendar of extraordinary events.

For a full autumn events listing look out for Arts & Events Oxfordshire, Oxford Inspires very own events guide, available across the county at various pick up points. Alternatively download it at www.oxfordinspires.org.

Oxford Autumn Highlight Oxford Open Doors 8 – 9 September 2012 A weekend all about Oxford, celebrating everything that makes the city so special - its historic, modern, green, urban and suburban spaces and most of all its people! There will be something to interest everyone, and all free of charge! Visit the stunning buildings of the University and the city’s wonderful

green spaces. Discover the hidden corners, not usually seen by the public and find out about the fantastic projects created by local people and the research work at Oxford University and Oxford Brookes.

The major theme this year is Oxford’s Industrial Heritage. Central to this is the MINI Plant which will be celebrating 100 years of making cars in Oxford next year and, as part of that will be working with BBC Radio Oxford to document people’s memories of life and work at the factory. During the weekend BBC Radio Oxford will be at the site to record visitors’ stories following their tour of the plant’s assembly hall. Participants are welcome to bring along photographs or mementoes of their time at the factory.

A city that has inspired many works of fiction, it is fitting that a sneaky peak inside the Story Museum's new home on Pembroke Street, which is not normally open to the public (and still in a semidilapidated condition) features as part of the weekend. Come and see the building in its 'before' stage and learn something of its history.

Oxford Open Doors is organised by Oxford Preservation Trust in partnership with Oxford University. For full details of all venues taking part visit www.oxfordpreservation.org.uk/oxfordopendoors Oxfordshire Autumn Highlight The Theatre Chipping Norton Long beloved for its nationally renowned panto, The Theatre Chipping Norton is a unique cultural outpost in the north of Oxfordshire. Its historic 200 seater auditorium and varied programme of theatre, comedy, music and cinema attract an audience of almost 50,000 a year, and it beat strong competition to pick up the 2012 Oxfordshire Business Award for Cultural Events and Tourism.

2012 is an exciting year for The Theatre and its audiences, as it returns to producing its own headline theatre performances for the first time in over five years. In addition to the pantomime, which this year is a lavish production of Cinderella set in the canals and piazzas of Venice, The Theatre will

be creating new professional productions of modern classic plays, rehearsed, designed and performed right here in Oxfordshire.

The season of home grown work begins with the bittersweet romantic comedy Frankie and Johnny in the Clair de Lune, from American playwright Terrence McNally. Made famous in a film adaptation starring Al Pacino and Michelle Pfeiffer, Frankie and Johnny is the story of two very real people, struggling to make their way through all of the one hundred and one reasons why people never fall in love. Gritty, hilarious, sensual and with some of the best dialogue ever written for the American stage, it’s a modern classic that will captivate anyone who has ever been in love.

It will be followed in the spring by a production of Tennessee William’s stirring classic, The Glass Menagerie.

So why not make the journey to one of Oxfordshire’s hidden gems and find out what all the fuss is about!

Frankie and Johnny in the Clair de Lune plays at The Theatre Chipping Norton 19 – 29 September. www.chippingnortontheatre.com

Oxford Inspires is the cultural development agency for Oxfordshire. We work with partners in business, local government, with Arts Council England, The University of Oxford and Oxford Brookes University to create new opportunities for arts and heritage organisations, nurture new festivals and spectacular events and to engage as many people as possible in exciting cultural experiences. We collaborate with cultural organisations across the county to support their ambitions, help them to reach a wider audience and to raise Oxfordshire’s profile as a cultural destination nationally and internationally.

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www.oxfordinspires.org

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Dare you peek inside? get your 30-day free trial at www.intouchcrm.co.uk

B4 IT & COMMS Email marketing is still a vital part of your marketing suite, more than you may think. A new study from Pew Internet noted that internet users spend around 11% more time checking or sending email than they do visiting social media accounts like Facebook. The number rises to 25% when you compare it to other online activities, such as checking the weather and a massive 31% higher than watching video on social sites such as Vimeo & You Tube.

So in short, email is still ‘king of the hill’ in marketing terms. According to Econsultancy’s email census, a vast majority of responding companies (70%) rate email as 'excellent' or 'good' for ROI. Interestingly mobile devices are playing a more important role with email open rates on mobile devices increased by 34% from April 2011 through September 2011 as compared to the previous six-month period.

With so many people using the Internet, it’s obvious that the digital world should be a key area of marketing focus for small business today. But the old adage still holds true: location location location. Online, that means deciding which system to put your money in to get the most for your marketing investment.

“Interestingly mobile devices are playing a more important role with email open rates on mobile devices increased by 34% from April 2011 through September 2011

”

Social media has taken the spotlight in marketing over the last decade and rightly so, but even without the headlines, email is still performing strongly.

Choosing a system that leverages the power of these two giants of digital marketing should be your first criteria.

So how do you go about making email marketing an effective part of your marketing strategy? There are four basic core principals to consider.

1. Segmentation of your contacts Combining your contact databases regularly in one central system allows for clear segmentation by groups or by custom criteria and gives you the ability to

target your customers and prospects with relevant email messages.

2. Content, Content and more Content The more targeted your email campaigns, the more emails you will have to write and the more content or information you’ll need. The key to promoting relevant content in email is to provide an offer that is connected to the initial contact request or area of interest (survey tools are a great way to define your contacts scope of interest). How did you get the contacts details? Did they subscribe to something specific on your website? What action did they take?

Offer them content that fits with their intent and needs.

“Be clear to your target market about what they will get out of subscribing to your emails.

Give them a clear description of what the value proposition is

”

3. Maintenance Regular clean up of your email list by removing those addresses that are no longer engaged will keep your results fresh and ROI high. You can identify these addresses with metrics such as opens, clicks, or frequency of opens.

InTouchCRM offers a full range of email metrics to track contact engagement and deliverability of your emails.

4. Grow your list by offering value At InTouch we don't allow use of purchased lists within the system, we want you to maintain a trustworthy online presence so set out to earn your subscribers. Be clear to your target market about what they will get out of subscribing to your emails. Give them a clear description of what the value proposition is.

So in short, email is a powerful marketing option for driving real business results and achieving measurable success. Make sure you include email marketing in your plans for this year.

For more help and advice on email marketing, survey tools, CRM usage and much more visit us at www.intouchcrm.co.uk and download our ebook on Effective Email Marketing.

WHY ALL SMALL BUSINESS OWNERS SHOULD MASTER EMAIL MARKETING. Article by B4 Platinum Ambassador, James White - CEO InTouchCRM.

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B4 SPOTLIGHT

EDITOR’S CHOICE:

HILLTOP CHAUFFEURS It takes a brave man to make a break from the relative security of a family business at the best of times, but for Nathan Thomas to set up his own private car hire firm as the country was on the brink of financial meltdown in 2009, could quite easily have been a decision that backfired. Article by Richard Rosser.

With one car and the support of his wife Kay, Nathan was on his own. Yes he had the support of family and friends, but he had no reputation, no clients and relatively little experience, as he explains. “It was something of a leap of faith.”

Admits Nathan. “It was always something I had wanted to do, but it was never the right time. I knew I could offer a good service, I just had to bite the bullet and go for it.”

Looking back, it’s the best decision Nathan has made, and with satisfied clients spreading the word, social networking and, of course, advertising in B4, Nathan can proudly declare his bold move has been fantastically successful. “I couldn’t be happier.

Of course it’s hard work, but we’re profitable and looking to expand. We cover all types of work from private events, weddings, corporate functions, business and domestic airport travel and much more.”

Whilst the summer has been something of a washout for most, it has had a bizarrely positive effect on Nathan’s business. “We have been inundated with bookings, and I think it’s a lot to do with the bad weather. Customers are fed up with the bad weather we’ve been having and have booked us to avoid the stresses of public transport.

It’s also the perfect way to prepare for meetings and arrive relaxed and refreshed.”

Nathan has thought of everything to make his

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customers as comfortable as possible, the introduction of an i-Pad in the car to help foreign travellers with translation is a typically thoughtful move. Health and safety is another key area and Nathan has been highly praised for accommodating babies and toddlers with a range of safety seating made available to his clients at the time of booking.

“It’s been busy but I’m not complaining. I’m looking at new cars and new drivers to help us expand. We never expected to be in this position so quickly and we would like to thank all of our customers for their incredible support” Not only is Nathan providing a first class service, he is also remarkably good value for money, as he explains. “Although we have had to absorb some hefty cost increases over the past three years, we have kept our prices frozen. We want to build a customer base, not frighten it off, and it’s been a wise move to reward customer loyalty by not continually hiking prices. We also don’t charge for waiting time at the airport – you are quoted a fee

and we stick to it, after all, it’s not your fault the flight may be delayed.”

Nathan’s wife, Kay, joined the business full time in June and is fully licensed to drive as well as covering the sales and administration of the business, a full time job in itself. “It’s great to have Kay on board. She’s been a fantastic support over the years since I started the business and I have someone I trust 100% covering the vital elements of sales and admin, so I can get on with the job in hand.”

Trade has been brisk this summer, not just because of the rain! Nathan has been a frequent visitor to Ascot, Wimbledon, Henley, the Grand Prix and, of course, the Olympics.

“It’s been busy but I’m not complaining. I’m looking at new cars and new drivers to help us expand. We never expected to be in this position so quickly and we would like to thank all of our customers for their incredible support getting us to this stage.”

Without a doubt, from personal experience, Nathan cannot be faulted for his professionalism, customer service and value for money. So give Hilltop Chauffeurs a call and get used to travelling in style. www.hilltopchauffeurs.co.uk

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MORE ABOUT US Newly nominated to win gastro pub/brasserie of the year in The Oxfordshire Restaurant Awards 2012, The Red Lion has plenty to look forward to in the cooler season ahead.

Their Autumn/Winter Menu will debut in September and introduce a heartier, wholesome and utterly flavourful twist on their already standout menu.

Expect lovely little dishes to have while you wait and a starters menu that will really embrace the pubâ&#x20AC;&#x2122;s Mediterranean side, with mezzes, garlic pizzettes and tapas selections among more traditional bites such as pancetta hash with savoy cabbage.

Also get ready for warmer takes on classic dishes, like homemade puff pastry pies and pork belly served with inventive accompaniments that will excite your taste buds as the cold weather sets in.

But fear not, their perfected pub classics will still be available, so you can indulge in their famous fish and chips, classic cheese burger or spit chicken anytime you like.

The Red Lion is also currently gearing up for the festive season, so if youâ&#x20AC;&#x2122;re a bit keen for Christmas then there is plenty of merriment to look forward to. Their Festive, Christmas Day and Boxing Day and New Years Day two and three-course menus are really something to encounter, making The Red Lion the ideal place for a joyous get together with colleagues, friends, family or the whole neighbourhood.

Always advocates of the good wintry tipple, there are also options for more laid-back celebrations with Bubbles & Bar Bites and an assortment of festive drinks that would make even Santa swoon. www.redlionoxford.co.uk

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B4 R&R

THE RED LION

Laurence Cruse reveals a polished gastronomical gem in the heart of Oxford, with his review of The Red Lion located smack-dab in the city’s centre. Reworked and revived, the restaurant gives sophisticated classics a relaxed and flirtatious Mediterranean feel that effortlessly works to win the hearts of locals and those coming in from further afield, every time.

By its nature as a cultural (and I daresay a tourist) hotspot, Oxford has managed to attract a full house of perennially average chain restaurants that never fail to deliver acceptable yet uninspiring offerings. We have fortunately been granted a shining beacon of hope in the bustling city centre in the shape of The Red Lion, owned by Mitchell and Butlers and ably run by energetic GM, Tom Crouch.

The current incantation of this popular Gloucester Street pub has completely distanced itself from its former reputation as a somewhat insalubrious student watering hole. The décor has been completely and comprehensively overhauled with a combination of stylish bar seating, defined dining areas, private function rooms and the only city

success. It is this leadership that filters into all aspects of the pub – their staff retention is excellent, development is widely encouraged and they ensure that their team is always trying to foster and build new relationships with their growing, local base of patrons.

The food has been a big focus since doors opened 18 months ago. With a comprehensive yet uncluttered menu, they are aiming for British with a Mediterranean twist. If its drinks after work, an array of bruschetta and charcuterie awaits, 2 for £10 pizzas for a mid-afternoon treat or tuck into an aged rib eye steak for something just that little bit special. The food is cooked fresh, from scratch, and affords the diners the all too rare option of customising their dishes. “We don’t have the

there is the buzzing ‘Grape and Grill’ night with 50% off a bottle of red if you opt for a 21-day aged steak or the similarly themed ‘Fizz and Fish Thursdays.’

In an effort to buck the brand-driven competition in the area, The Red Lion are doing their best to encourage local, repeat business. They are consistently venturing into the surrounding businesses, working with the universities and, driven by the effervescent Tom, are identifying their regular customers and rewarding them with a 25% off loyalty card. Couple this with live music and evenings earmarked by fellow members of the hospitality industry, and you end up with a business that is demonstrably ingratiating themselves into the partisan Oxford community.

“This pub is an Oxford institution and not only offers a warm refuge in winter and a cool, open atmosphere in summer, but listens to and knows its clientele” centre beer garden big enough to not require you to become overtly intimate with the other patrons.

General manager Tom is an incredibly engaging and enthusiastic manager. “We want to be a place you can come to for a relaxed pint of ale or a great three course meal for a special occasion. We’re trying to do fresh food and do it well, whilst attracting a relaxed after work crowd – becoming a hub for the area.” From the passion with which he talks about the business he runs – it’s clear that he has a vested and indeed personal interest in its

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biggest range of vegetarian dishes,” Tom admitted, but with the ingredients we have available, the diners just need to let us know what they want and the chefs will do the rest.”

This flexible attitude permeates their function offerings as well. The restaurant can comfortably sit 110 guests and there are two frequently booked out private dining areas that hold up to 12 diners.

If it’s an occasion you’re after, the menus are fully customisable with fixed price, buffet or a la carte options all available. For something more regular

It is clear for all to see that the pub has had a heavy capital investment, but what the team at The Red Lion has effortlessly done is differentiate themselves by creating a tangible identity. They may have the backing of a larger organization, but they have been given autonomy and have totally embraced it. With a solution to suit every occasion, The Red Lion is well worth a visit and before too long, a loyalty card may be winging its way to you! www.redlionoxford.co.uk

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news Managing Staff Moral After Redundancies Q: What are the symptoms I should look for in my work force?

A: The key symptoms of survivor syndrome are recognised as lower motivation and morale, reduced job satisfaction and job performance, loss of trust in management, feelings of guilt and fear about job security , reduced commitment and employee engagement, not to mention anger and resentment. Recognising these symptoms is extremely important as left unchecked and / or managed with can be financially damaging to the organisation. It can also result in key people deciding to leave, even if they have survived the job cuts for an organisation with more stability.

Q: How to I reduce/ illuminate Survivor Syndrome?

A: Overcoming survivor syndrome begins at the redundancy process when you are identifying a fair process, it includes how employees are treated and most importantly communication where consider the communication method, frequency and openness about the process should and what the future will hold for the organisation.

Q: The redundancy is now complete so I can’t go back and change the process, what should I do?

Photography: www.studio-8.co.uk

A: Firstly as I’ve already stressed, keep the lines of communication open, this can be introduced at any time. You could try a Companywide meeting where you have a Q & A session where employees are given the opportunity to ask questions relating to the future of the organisation. It would be worth mentioning at this point that the meeting should discuss the future of the organisation and not go back over old ground particularly surrounding how roles were identified as redundant, mainly because it’s confidential but it’s also negative and devalues the purpose of the meeting.

I also recommend that when providing outplacement and counselling for the redundant employees, you extend this to the remaining employees as they will also benefit from this.

B4 Ambassador, Sarah Morris, runs Oxfordshire based HR2YOU, a leading provider of Human Resources solutions for businesses of all sizes. Here Sarah answers questions put to her by B4 readers.

Q: I've recently made redundancies in my organisation and the employees left behind have become demotivated…What shall I do?

A: It’s often the case that following a redundancy process those remaining in employment undergo a range of attitudinal changes that directly impact performance. This is known as ‘survival syndrome’ which is used to describe the impact on the attitudes and resulting behaviours of employees who remain in organisations.

Q: How did this happen?

Surviving employees will need time to adapt to life in the organisation after redundancies, again keep communication channels clear, regularly meet both informally and informally on an on-going basis, BUT be aware that its shouldn’t be an excuse for on-going poor performance. Especially as it’s likely that they will be required to undertake the workload of the departing employees.

Be proactive, anticipate negative responses rather than wait for them to occur.

Effective survivor management can give organisations a real opportunity to improve the commitment and engagement of the remaining employees, thus ensuring the health of the business in the long term.

Q: Can HR2YOU help us with this process?

A: Of course we can! Quite often it’s more effective for an independent consultant to deal with these types of issues as it allows Management Team to concentrate on the business itself. www.hr2you.co.uk

A: The management of redundancies often focuses effort on those leaving the organisation but little attention is given to those who remain, particularly when the future of the organisation very much depends on them.

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LIVING ON A CLOUD In a world where technology is fast becoming the pinnacle of existence, companies are scrapping it out to find the best technology around in order to be at the top of their game and fight off the competition. CIS, an IT solutions company based in Faringdon, believes it has the key to success for many businesses with the release of its latest project – vBubble (otherwise known as Cloud).

Eliott Benoist reports for B4.

Having been in business for over twenty years, CIS has made some serious progress, trebling its clientele as one of the first companies to embrace the idea of virtualisation, and Cloud has been at the forefront of this exponential rise to success.

CIS has gained 85 brand new customers this year from Cloud’s existence with big names such as Force India (the F1 team) and even St. Paul’s Cathedral using it to enhance their computing experience. It’s even been referred to by business owners as ‘a no brainer’ when compared to other IT solutions due to its significant superiority.

The concept of cloud is in basic terms a way for companies to rent an IT Infrastructure instead of buying one. Offering an instant brand new IT suite, without the costs, monitored and maintained without the client needing to be involved in the process, working very much like a pay as you go model, always delivering value for money.

“It’s about working out what the customer needs and taking it to the best level for them. In this market everybody is price-sensitive, even the Formula 1 teams who have million pound budgets still want a deal.” Explained CIS Director, Richard Marsh.

You don’t have to have a big company to use Cloud. The package sizes range from as little as 1 user companies to CIS’s current largest at 280 user companies spread over 15 different locations, whose usage can all be monitored from the CIS data centre in Newbury. From there, CIS are able to tailor the Cloud model to the exact needs of the client.

“In this economy it bodes really well if you go back to a customer and say ‘we could actually save you £50 a month because you don’t need this extra bit of memory you’ve bought, so we are going to take it back and give you the money off the bill’. We look at the tariff every quarter, and for every Cloud server they’ve got, we understand exactly what they need, that works out really well for customers. If we can save them some money by reducing the 102

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B4 IT & COMMS resources we will.” Added CIS’s Business Development Executive, Lee Rudd.

Cloud is resalable but normally this is through IT and telecoms companies due to the fact that they are most likely to be familiar with the sorts of software being used by Cloud, clarifies Richard.

“We need to pick our partners quite specifically, in that they understand the technology and they understand how other people’s businesses work, which is why the telecoms and other IT companies get it. We don’t have to explain what Cloud is every time we go and pitch another resale. It’s really a case of us just growing and growing and growing at the moment. The last 5 years have been strong growth years, turnovers up, profits up, everything is going in the right direction to be honest.”

The company are looking to expand and have already looked at various other data centres. So, as a premium service next year, they will be able to offer customers a replication. If they want their service in two places, geographically north and south of the country, then CIS will be able to offer that.

“It’s about working out what the customer needs and taking it to the best level for them. In this market everybody is price-sensitive, even the Formula 1 teams who have million pound budgets still want a deal

”

Key to the Cloud is the connection to the internet, which comes relatively cheaply today and though its dependence rests mostly on this, clients are assured that the cloud is protected.

“We are 100% sure that it’s absolutely safe and its 100% up and we put our uptime figures on our website and rather than promising 99.9% we just say we are 100% up and if we are not, then we have put financial penalties in place in our contracts, so we refund you credit. But, in the last two and a half years that [an outage] hasn’t happened.” Declared Richard.

Testimony to its place at the forefront of current technology is the fact that all new manufacturer hardware is being shipped with the ability to connect direct to the cloud, including the latest mobile tablets and apps, the possibilities of its development and expansion are endless.

It costs a customer nothing to call us and have us come and understand their business and propose them a cloud solution. www.cisltd.com www.b4-business.com

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Unlike most of their competitors, CIS stores its data here in the UK therefore making it more accessible if anything does go wrong. The hub of all the physical servers in Greenham Common, Newbury, have got three power feeds from different power companies and is therefore extremely unlikely to get an outage. Similarly, they back up customer servers as one of their offerings, but do so from a business owner’s point of view, taking back-ups, data integrity, security and resilience into account.

HELPING YOU MAKE THE RIGHT CONNECTIONS CONTACT 0845 130 6634 info@cardwellmarketing.co.uk

DELIVERING CUSTOMERS TO YOUR BUSINESS...

ProspectList.com for the provision of new prospect data ProspectList.com for email marketing campaigns

Cardwell House Great Rollright Oxford OX7 5SB

Cardwell Intelligence for the enhancement and expansion of your database Cardwell Intelligence for market penetration analysis

www.cardwellmarketing.co.uk www.prospectlist.com

Cardwell Marketing for quality appointment generation and telephone research

B4 SERVICES

DELIVERING CUSTOMERS TO YOUR BUSINESS When you want to find a local accountant, what do you do? Look in your phone directory, right? And you look there, too, if you want to find all the local accountants. For a long time, when businesses have wanted to make contact with all the prospects belonging to an entire business sector in their area, they turned to directories too… but not now.

And what if most of the major providers of business information also use directory data?

You will not reach much of your market with their help, either.

Fewer and fewer people pick up directories, and so fewer companies advertise in them, which means there is a dwindling justification to actually bother getting listed in them. Consequently, if you use directory sources to contact your potential market, you will only actually reach a fraction of it; frustrating, to say the least.

Now let me introduce Cardwell Group, made up of Prospectlist, Cardwell Intelligence and Cardwell Marketing. Our services enable organisations to dramatically increase their return on marketing investment, by the better use of database marketing, including data, process and technology.

We have a number of ways to deliver this terrific benefit (more shortly), but the principle reason that we can deliver it is the nature of our database: Cardwell Databank™ is aggregated using a selection of sources, including Experian, Companies House, credit data plus utilising our own call centre to gather, update and validate the information… you will be hard pushed to find data which is cleaner, more complete or more accurate anywhere in the UK. It is this database which gives our data services the power to achieve our clients’ marketing objectives, whether they wish to reach every prospect, reduce sales reps’ wasted time,

understand their market or simply send out email broadcasts that are less likely to bounce back.

• Prospectlist is the company to turn to if you simply wish to buy a prospect list. Whether it is for a traditional direct marketing campaign, an email broadcast or a telemarketing campaign, just tell us the criteria, we will let you know how many contacts there are to match, and the data can rapidly be yours. And it is taken from Cardwell

“It’s hard to know what came first: the data or the demand for it. Or maybe the two have grown symbiotically1” Databank™, so a high level of accuracy is a given.

Not only do we provide the lists, but Prospectlist can also conduct the direct mail or email broadcast on your behalf, if this proves to be more efficient for you.

• Cardwell Intelligence is the data enhancement service. We take a good look at your business data, find all the gaps and issues, and do everything

possible to repair them by matching your records against those in Cardwell Databank™. We can add more detail (personal email addresses, credit status, size of company, etc.) thus adding value to the data you already have, making it more useful, more intelligent. And if you want to reach farther, we can analyse your dataset to work out what the majority of your contacts look like and find more to match, across the region, the UK and elsewhere in the world.

• Cardwell Marketing is the telemarketing and research team that can put your data into action.

Once your contact list has been cleaned and updated, brief our callers and we can market your products by phone, make appointments for you, check the contacts are up to date, and feed updates right back into your database.

The demand for data is continually growing and changing. Nearly every proposal we write is unique and the service we offer has to be flexible enough to change as our clients’ targets and objectives evolve. But it works well: our business is growing and our clients keep returning.

So whatever problems business data give you, tell us all about it, and we’ll find ways to make things easier. www.cardwellmarketing.co.uk

1

Facts are Sacred: The power of data (Guardian Shorts). Simon Rogers. Guardian Books, 2011.

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NEW CHRYSLER YPSILON IN UK: BIG CAR COMFORT, SMALL CAR PACKAGE The new 5dr Ypsilon, introduced by Chrysler into the UK supermini sector is a mix of segment-leading style, cutting edge technology, eye-catching design and world-class engines..

On sale in the UK now, the Ypsilon certainly isn’t a conservative ‘metoo’ entry into the most hotly contested class of cars in Europe. It’s a premium model in a small car’s body; original, full of character and targeting drivers who appreciate quality, elegance and innovation in equal measure. It marks a resurgence for Chrysler Group LLC which was formed in 2009 as a strategic alliance with Fiat.

Chrysler’s portfolio contains some of Europe’s most recognisable vehicles, including the striking 300C saloon and top-selling Grand Voyager MPV. Now with the help of Fiat’s experience and knowledge in the small and medium-sized car sectors, Chrysler can imbue compact, more environmentally friendly models with the luxurious character traits of its bigger cars.

“the Ypsilon certainly isn’t a conservative ‘me-too’ entry into the most hotly contested class of cars in Europe. It’s a premium model in a small car’s body

”

As well as bringing the Chrysler name to the supermini segment, the Ypsilon introduces a host of new technologies. For the first time in this class of car, buyers will have access to a raft of large car features such as Magic Parking, xenon headlights, Blue&Me™-TomTom LIVE and the Smart Fuel System.

On top of that, depending on the trim level they choose, buyers will be able to specify automatic climate control, fog lights, 16-inch wheels, cruise control, a leather steering wheel with audio controls, dusk and rain sensors, parking sensors and a 500-watt surround sound music system.

The Chrysler Ypsilon has been designed to compete in the increasingly

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popular supermini sector. To do so successfully it must appeal to a wide range of buyers, from down-sizers looking for an economical but comfortable small car, to those aiming to move up to a more luxurious model that is still affordable to buy and run. With a five-door body shape that has the appearance of a sporty three door thanks to hidden rear door handles, the Ypsilon combines practicality with good looks.

For added reassurance, it’s also one of the safest cars in its segment, featuring as standard up to six airbags, ABS anti-lock brakes with Electronic Brakeforce Distribution (EBD), Vehicle Dynamic Control (VDC – standard on Auto, optional on SE and Limited), Anti Slip Regulation (ASR), traction control and Hill Holder.

This is underpinned by a lightweight, super-strong and safe structure that sits on a new specially designed suspension. And beneath the bonnet there’s a range of class-leading engines including the 2011 International Engine of the Year, the TwinAir. With its two distinct ‘characters’, this diminutive 0.9-litre turbo gives drivers the option of a sporting drive or class-leading economy in a lightweight package.

The Ypsilon’s engine range is completed by a zesty 1.2-litre petrol and a potent 1.3-litre turbo diesel, all of which come with Start&Stop as standard, and promise improved refinement combined with reduced emissions and consumption.

The new 5dr Ypsilon, introduced by Chrysler into the UK supermini sector is a mix of segment-leading style, cutting edge technology, eye-catching design and world-class engines..

On Sale now in the UK the first ever City car from Chrysler offers Taxfree driving with emissions as low as 97g/km with the most fuel efficient Chrysler delivering up to 74.3 MPG, Magic parking option and 3 door coupe styling with 5 door functionality.

For further details on the Chrysler Ypsilon and all other Chrysler models, or to book a test drive call Chrysler Oxford on 01865 376000 or visit www.chrysleroxford.co.uk

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B4 TRAVEL

â&#x20AC;&#x153;The Chrysler Ypsilon has been designed to compete in the increasingly popular supermini sector. To do so successfully it must appeal to a wide range of buyers

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Buildbase were elated to raise £63,415 for Oxford Childrens Hospital, breaking their target of £55,000

Giving Something Back Is Our Ethos A business is so much more than the bottom line. It comes to life when it takes care of its customers, employees and the local community where it trades. That is the ethos of Buildbase, a national builders merchant that has its roots in Oxford.

Its first, and still one of the largest branches of Buildbase, can be found in Watlington Road, Cowley. Johnsons Buildbase, as it is known today, was a timber and builders merchant first established by the Johnson family two centuries ago.

When the Buildbase business was launched in 1996 this Oxford branch became the first flagship site. The company has grown dramatically and today trades from 130 branches across the UK. With its expansion the head offices moved into Gemini One on the Oxford Business Park.

Despite its size, the company has retained a local emphasis at each and every branch. This is the key to its success. We like to shop and trade with people we know and businesses that care.

Johnsons Buildbase has upheld a tradition of ‘giving something back’ and supporting local groups and activities.

A few weeks ago Buildbase was the main sponsor of a major sporting event at Frilford Heath Golf Club. The Buildbase Open was a chance to celebrate an important European golfing competition at a local level. The golf club were delighted to secure this Europro event and worked closely with Buildbase to ensure it had a high profile, with the spotlight firmly on the attractive facilities at an Oxfordshire venue.

Perhaps the best known local partnership was with Oxford United FC, where

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news special needs. Originally the charity was based at the builders merchant using old pallets and timber off-cuts which were recycled into trellis and planters for sale. Although it is sadly no longer a going concern, for many years the workshop was a thriving charitable enterprise and moved to larger premises in Blackbird Leys due to its success.

Children from Garsington Primary were invited to the launch of Buildbase’s Eco Showroom

Buildbase was the club’s longest continuous sponsor. Buildbase continued their support when OUFC dropped out of the Football League. Their loyalty was rewarded a few years later when the club rejoined the league following a wonderful playoff final staged at Wembley in front of thousands of jubilant Oxford supporters.

Buildbase has achieved great things to help national charities. The company has raised an incredible

More recently, the Oxford Children’s Hospital was able to open a special waiting room for young people receiving cancer treatment, thanks to branch and head office staff at Buildbase in Oxford. They set an ambitious target to raise £55,000 for the project and were surprised and elated when this was surpassed by the final total of nearly £63,500.

Staff were very inventive in their fundraising.

Activities included a 24-hour billiards contest, a skydive, car boot sales and the more traditional fun runs and golf days. Perhaps the most exhausting Skydiving, one of the many inventive fundraising ideas that buildbase have undertaken to raise money for Oxfordshire causes

There is, of course, a strong business rationale behind such sponsorship.

However many customers and staff who are themselves fans of football or golf will be able to enjoy the benefits that this local association brings.

On the charity front, Johnsons Buildbase has much to be proud of. Thanks to the tireless fundraising of its staff over the years and the generosity of family, friends, colleagues and customers, literally thousands has been generated to support wonderful local causes.

project. Oxfordshire’s giant wickermen were constructed with materials from Johnsons Buildbase.

total of £430,000 for Macmillan Cancer Support over the years and currently donates to CRASH, a charity for the construction industry that helps the homeless.

Buildbase are Oxford United’s longest running sponsor

feat was completed by five colleagues at Oxford branch who walked 55km in a single day around the county to support the cause.

A themed Trade Show is held annually at Johnsons Buildbase where customers can browse a large exhibition of specialist product displays and enjoy some hospitality as a thank you for their business.

Now a local tradition, the event is a always a huge success for all involved, attracting thousands of local builders, plumbers and people in the trade.

When Buildbase opened its first eco-showroom at Oxford branch, a local school was invited to do the honours and learn more about ways to help the environment. Children from Garsington Primary School, which has an award in the Green Flag EcoSchools scheme, were happy to cut a ribbon to perform the official opening.

“Our customers and staff are local people and we understand that, as a caring business, we should take an active part in the local community,” says Mike. “It’s our way of showing our appreciation for their custom and the hard work of our employees.

It’s an investment that pays great dividends all ‘round.”

“We always choose a local charity to support at the Trade Show,” says Mike Augar, branch manager.

“This year we were pleased to give the proceeds to Rosy, an amazing charity based in Oxford that gives respite care to sick youngsters who are nursed mostly at home.”

Commercial Director Dave Robertson cuts the ribbon

The Pathway Sheltered Workshop was set up by Eric Johnson, to provide work for local people with

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Help may be of a more practical nature. The nearby Blackbird Leys Play Centre was building a giant blackbird in its grounds. Johnsons Buildbase was able to supply enough scrap timber to complete the

Buildbase sponsored Oxford United lift the trophy.

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Join us on our 350 mile trip from Edinburgh to Blenheim Palace in Oxford next May. Having completed the 270 mile trip from Paris to Oxford earlier this year, we are doing it again next year, leaving from Edinburgh on May 24th, having travelled up the day before, cycling back through Newcastle, Leeds and Birmingham before the final leg to Blenheim Palace on Monday May 27th (Bank Holiday Monday).

The ride is open to everyone, and we already have a core of 12 cyclists who were on the trip earlier this year, plus a few friends who have already signed up. Cyclists will be expected to have a decent road bike and achieved a minimum level of fitness. Further details are available for all those interested.

The cost of the trip is ÂŁ850, which includes professional guides, a medic, mechanic, all accommodation,food and support team costs. If you are interested, we do have a payment plan option to help you spread the cost over the next six months.

We are currently adding to our list of preferred charities and hope to make further announcements soon.

So why not pick up the phone and get involved Ă? it will be a trip to remember.

Call 01865 742211 today or e-mail editorial@b4-business.com

Communication Partner

Media Partner

Support Vehicle Partner

2013 preferred charities. More to be announced.

Fitness Partner

Finish Line Host

news Our purpose to you We are now half way through 2012! Yes, it’s time to start planning ahead and thinking about next year already. The IOD in Oxfordshire, is always thinking to the future, planning events that meet the needs of its members and reaching out to business and the wider community of both Oxfordshire and the surrounding counties. We set ourselves aspirational challenges around our core purpose of Inspiring, Developing and Influencing.

And this translates in to: Inspiring, speakers, places and businesses, co-ordinated events that show how it can be done, such as the Mini Plant in Oxford and Infineum, Milton Park, tours recently held.

Developing, educational opportunities and encouragement for budding entrepreneurs and experienced professionals the IoD supports, both Young Enterprise and offers its own Leadership breakfast seminars.

Influencing, through local participation in the wider community; for example the IoD is represented on the Oxfordshire LEP and other local organisations, and in a wider context political influence, IoD Oxfordshire recently hosted a luncheon for the Prime Minister, David Cameron, in Witney.

The IOD is certainly active on many fronts, listening to its members’ opinions and acting on them, building opportunities for the future and challenging the status quo.

We trust that our forthcoming events, will achieve both our purpose and yours.

Mike Collett - IoD Oxfordshire Branch Chairman. chair.oxfordshire@iod.net Late summer social Date: Tuesday 18 September Time: 18:00-21:00 Venue: Summertown Wine Café, Oxford, OX2 7JN Price: Members & Guests £15, Non-members £24 The ticket price includes a delicious barbeque and glass of bubbly.

Winner of the UK’s most prestigious Social Enterprise Award, Will Akerman proposes that now is the moment for employers to actively shape the student careers and skills landscape. Hear William briefly explain how government careers provision has been all but obliterated, and with unaffordable university fees leading to a shift toward apprenticeships, many students are left stranded.

Who or what will fill the void? As MD of MyKindaCrowd, William believes that companies can bridge-the-gap and benefit commercially by engaging with future recruits.

Leadership breakfasts at Blenheim: The unwritten ground rules of leadership Date: Wednesday 3 October Time: 7:30– 9:30 Venue: Blenheim Palace, Woodstock, OX20 1PP Price: Members & Guests £30, Non-members £36.

This series of seminars is focussed on giving you the opportunity to reflect on current thinking, expand your knowledge and gain insight from the experiences of fellow IoD members. Your host for this event will be Steve Houghton-Burnett, director of Successful Because Ltd, the business transformation consultancy.

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Mike Collett hosts a business lunch with Rt Hon David Cameron MP.

He’ll be asking what the unwritten ground rules are in your business and what impact are they having on the bottom line?

The event begins with tea and coffee followed by a full cooked breakfast, with a 20 minute talk and then the opportunity for round-table discussion and debate.

Does internet security keep you awake at night?

Date: Thursday 11 October Time: 17:30– 19:30 Venue: Sophos Limited, Abingdon Science Park, OX14 3XP Price: Members & Guests £12, Non-members £18.

Sophos enables enterprises worldwide to secure and control their IT infrastructure. With over 20 years of experience, Sophos protects over 100 million users in nearly 150 countries with our reliably engineered security solutions and services. Take advantage of this opportunity to visit Sophos’s head quarters in Abingdon, Oxfordshire, where you will hear about the changing IT security threat landscape and have an opportunity to tour Sophos’s world class labs.

Contact: Rebecca Upright - Branch Administrator. admin.oxfordshire@iod.net Tel: 01865 390025. www.iod.com/oxfordshire

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“The four performers’ passion for their culture and desire to share their love of music and dance brought the theatre space to life”

EXPERIENCING ‘FLAMENCO PURO’ Pure guitar rhythms, accompanied by rich, deep vocals and bursts of dramatic dance steps transported a genteel Oxford audience to a small-scale, yet authentic fiesta experience. As Gail Buckle discovered.

Within the lovely setting of the Simpkins Lee Theatre at Lady Margaret Hall, Oxford, sat a row of four chairs facing the audience. With only a sparse white backdrop there was no elaborate or colourful set to enhance the performances or draw the eye, perhaps deliberately so. The audience’s focus was held only by the guitar melodies, accompanied by bursts of flamenco

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dance steps, singing, the stamping of Cubanheeled feet and clapping.

Raw rhythms of ‘Flamenco Puro’ played out four traditional fiesta allegorical themes, taking the audience with them on their journey from happy beginnings to the fiesta finale. Revered as the most traditional flamenco in its ‘purist’ form, the first set

was certainly very simple with a guitar solo and clapping to build up the steady rhythm. The second set, introduced by revered flamenco dancer Amarita Vargras with a translation of ‘Bringing into happiness,’ accelerated the performance pace and provided a more lively, fiesta experience.

As one of the four performers began plucking the

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B4 EVENTS

strings of his well-loved Spanish guitar, the others joined in with clapping, stamping and singing at intervals, building up layers of sounds and depths to envelop the senses. It was mesmerising to watch the speed at which their fingers flew across the guitar strings to create the Spanish melodies.

Male vocalist Fernando de Sevilla’s songs were evocative of rustic and ancient Spain, deeply melancholic and rich. The guitar and vocal performances were heightened as Vargras took to

equivalent of a romantic ‘slow dance’ theme. Then followed the finale, which exemplified music traditionally played at the end of a fiesta to signal the evening’s close, and time for party-goers to return home. In this last piece guitarists Jeno Ferec and Juan Nameriz also took to the floor to show us their traditional dance steps and added to the party atmosphere.

The story-telling element of each piece and the brief explanation by Vargras of what they signified

with several shows each night. A performance by the ‘Tarang’ Drishti Dance troop, an Indian Classical Dance act part of the Oxfringe extravaganza, also wowed audiences that evening.

Oxfringe is just one of the many events hosted by Lady Margaret Hall, and in particular the Simpkins Lee Theatre complex, all year round. This year the college’s commercial event management team hosted the Oxford International Tango Festival and staged an event for the film premier of ‘Salmon

the floor to illustrate the music through dance movement. Her traditional Flamenco steps and dramatic poise were elegant and enthralling. It felt as if they were sharing a cultural experience, rather than just performing to the audience.

was interesting and engaging. The four performers’ passion for their culture and desire to share their love of music and dance brought the theatre space to life, drawing in the audience to become part of the fun, not just spectators.

Fishing in the Yemen’, further establishing the college and its performance spaces at the heart of a vibrant commercial community. More fantastic performances look set to follow too as the venue is all set to host events for Oxfringe 2013.

After ‘happiness’ came a sultry piece of music and accompanying vocals, perhaps the Spanish

The evening was part of Oxfringe 2012, which included performances from the Edinburgh Fringe,

www.lmh.ox.ac.uk

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Photography: www.RichardBudd.co.uk © 2012

“It was mesmerising to watch the speed at which their fingers flew across the guitar strings to create the Spanish melodies”

Corporate AS A COMPANY, HOW DO YOU SAY ‘THANKS’ TO YOUR STAFF, YOUR CUSTOMERS OR SUPPLIERS? c WE HAVE THE PERFECT SOLUTION FOR YOU. vouch have been providing fantastic offers to the general public for over three years now, great places like:

with more vouchers coming up for sale weekly c It’s a great way for you to buy a voucher at a 50% discount (at least) and say ‘thanks’ to someone for their hard work. Corporate vouch offers you the opportunity to buy 12 vouchers for the price of 10* c Just call 01865 742211 quoting ‘Corporate vouch’ and we can put a package of vouchers together for you. c To see the full range of vouchers, click on the vouch logo on the www.inoxford.com site c Follow vouch on Twitter or sign up for the e-newsletter at www.vouchoffers.co.uk

giving you much more for less *the credit you get for the two vouchers you don’t pay for is equivalent to the average of the 10 vouchers you do pay for.

B4 SPOTLIGHT

“A Cash Plan offers employees a flexible and valuable benefit when it comes to managing day to day healthcare costs such as dental, optical, physiotherapy and specialist consultation fees”

ARE YOU PROTECTED? Chase Templeton is the UK’s leading Private Medical & Protection Insurance broker. With offices in Lancashire, Surrey and Somerset, we manage over 30,000 policies covering both individuals and businesses. Charles Frost, B4 Ambassador for Chase Templeton, highlights the importance of protecting your health and finances against the unexpected.

The benefits for your business: A healthy workforce is a happy and productive workforce. Taking out Company Private Medical Insurance offers your business many benefits: • • • • •

help employees get back to work faster after illness a powerful recruitment and retention tool help protect your business against the impact of absence due to sickness provide genuine peace of mind for you and your employees help improve employee morale.

Cash Plans Another alternative to offering Private Medical Insurance is a Health Cash Plan.

A Cash Plan offers employees a flexible and valuable benefit when it comes to managing day to day healthcare costs such as dental, optical, physiotherapy and specialist consultation fees. The beauty of Cash Plans are their flexibility, with many levels of cover available and many choices of how you offer the scheme to your employees; company paid, part subsidised, employee paid or part of a flexible benefits package.

Business Protection Safeguarding your business for the future and looking after your employees’ welfare is high on the agenda for many organisations.

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Whether you are considering a Death in Service policy, Group Income Protection or Group Life Insurance cover, then Chase Templeton is able to help.

We are experts in managing group schemes for businesses of all sizes, from one or two people to large corporate organisations with hundreds of employees.

Why use a broker?

There are hundreds of insurance policies on the market so it’s very difficult to know which one is right for you, plus insurance can be quite complicated, full of technical jargon and insurance terms which can be rather confusing. At Chase Templeton we search the whole market for you, saving you the time and effort of shopping around and we explain everything clearly and simply to our clients to make sure they understand what they are buying.

Because we’ve been in the insurance business since 2002 we’ve developed strong relationships with the providers and in turn we’ve gained a solid reputation within the industry. We work with many of the leading insurers such as Bupa, Aviva, Axa, Pru and Legal and General, making our offering one of the best broker solutions.

Another major benefit of using us is that our service is completely free of charge and we help beyond finding you the right policy. If you need help when it comes to making a claim, we’re just a phone call away.

Already have cover?

For those businesses or individuals who are already enjoying the benefits of Health Insurance, it’s important to know that you're paying the right price and receiving the correct level of cover. We are happy to review policies, completely free of charge, search the market and put forward recommendations with no obligation whatsoever. It’s well worth letting us review your policy; we often find better cover for our clients and save them money on their premiums.

If you would like to discuss your requirements please call Charles Frost on 07967 391963 or visit www.chasetempleton.co.uk for further information.

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Photography: www.studio-8.co.uk

Protecting your health With the cuts that are being made within the NHS and the fact that waiting times are on the increase, there has never been a more suitable time to consider protecting your employees’ health with Private Medical Insurance.

Private Medical Insurance gives you access to speedy diagnosis and treatment, the freedom to choose your own consultant and hospital, gives you extended visiting times and also gives you access to revolutionary drugs not widely available on the NHS. One of the main benefits of Private Medical Insurance is the reassurance it gives. You can rest assured that should you need medical treatment, you, your family or your employees are covered and will receive quick treatment at a private hospital.

B4 EVENTS

OXFORD

FINE DINING IT ’S ALL IN THE NAME

Most of us are comfortable cooking a special meal at home whilst restaurants produce food daily for lots of people, but only a table at a time, so how would you fancy serving fillet steak cooked to perfection for 300 people all sitting down at once? Martin Bridgeman, executive head chef of wedding and event caterer Oxford Fine Dining, explains to B4 about the challenges of catering for hundreds and yet having the guests leave saying it was some of the best food they had ever eaten.

It’s in the name, Oxford Fine Dining, and so guests expect a fine dining experience. The challenge for Martin and his team of chefs is to produce outstanding dishes that taste amazing and are well presented so that people leave every Oxford Fine Dining event with that “wow” factor. “What guests at events remember is the quality of the food,” says Martin, “and the whole fine dining experience starts with the quality of the produce used in the production of the food, which then looks good on the plates when they are placed on nicely set tables with excellent service.”

Oxford Fine Dining are event and marquee caterers for private and corporate clients for balls, dinners, receptions and weddings at beautiful locations across Oxfordshire. They are preferred suppliers to Rhodes House, the Divinity School, Bodleian Library, Cotswold Organic Estate and Worton Park to name but a few and they are also the caterer of choice for many of Oxfordshire’s marquee companies as well as catering for many Oxford University departments and colleges, including the Vice Chancellor’s private lodgings.

“I always wanted to have my own business and we know we are getting things right as we continue to grow each year into one of Oxford’s most respected event and wedding caterers.

”

Martin has to make sure that any dishes on the menu can be produced as easily for 4 people as it can for 400 people and still taste and look as good. Wedding couples and event organisers are able to enjoy a taster session to confirm that they are delighted with their menu choice in advance of the event, but says Martin, “The challenge is to re-create a dish and to serve everyone at the same time. People eat with their eyes, so the food needs to create a real OMG factor when it is served.”

Martin developed his culinary skills with 15 years at the Four Pillars group, starting as a chef de partie and culminating as head chef, running a kitchen of his own. Looking for a new challenge, he then moved to work as head chef for the Department of Continuing Education at Oxford University, before setting up Oxford Fine Dining with Sue Randall in June 2007. Martin says, “I always wanted to have my own business and we know we are getting things right as we continue to grow each year into one of Oxford’s most respected event and wedding caterers.”

With his experience, Martin knows what ingredients work well together and is able to give classic

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combinations an exciting new twist. By having seasonal menus he is able to make sure that he makes the most of produce like locally grown asparagus and strawberries when they are in season and so at their tastiest.

He adds “Although presentation is important, to me the most important element of any dish is taste.” To achieve this, Oxford Fine Dining chefs use the very best ingredients, sourcing as much as they can locally, including pork from a farm in Watlington and free range chickens from Lane End Farm with the rest of their meat from a local Oxford butcher. Fish is shipped direct from the boats in Ifracombe and veg comes direct from Covent Garden, as well as from local farmers.

Oxford Fine Dining has its production kitchens at North Oxford Golf Club where they are also resident caterers, providing all the meals for societies and golf days as well as bar meals for golfers, often, according to Martin, at the same time as preparing for an event. Event kitchens have their own challenges, whether they are in a tent in a field or at a venue. Martin says “At the Bodleian Library naked flames are not allowed, so we cannot use gas hobs or ovens, which means we sometimes have to adapt the menu to suit the facilities available to us.”

According to Martin, one of the biggest issues is timing, “Very rarely will people sit down when they say they will. Speeches over run, photographers take longer than planned and sometimes it just takes rather a long time to get large numbers of people seated and yet as chefs, we have to serve food that is perfectly cooked and hot. We rely on our front of house team who constantly communicate back to us on how things are going outside the kitchen.

“sometimes it just takes rather a long time to get large numbers of people seated and yet as chefs, we have to serve food that is perfectly cooked and hot.

We rely on our front of house team who constantly communicate back to us on how things are going outside the kitchen

”

Martin has a real gift for creating the perfect combination of flavours whatever the course.

Starters include Fresh pea and pecorino risotto finished with rocket and truffle oil; Calabrese and Oxford blue cheese soup with sorrel oil; Asparagus, brie and Swiss chard tart with roasted red pepper coulis or Wood pigeon and black pudding salad with mizuna and raspberry dressing.

Mouth-watering main courses range from Breast of free range chicken, potato fondant and a pea and broad bean fricassee; Roast breast of Lane End farm duck with confit leg, pomme puree and a cherry and red wine jus to Medallions of British beef fillet with horseradish dauphinois, baby spinach, asparagus and slow roast cherry tomato relish. Vegetarians are equally well catered for with a wide selection of imaginative dishes that include Buttery Parmesan and rocket polenta with basil roasted summer vegetables or Chestnut mushroom, pine nut and ricotta strudel with plum tomato and basil coulis. One of Oxford Fine Dining’s most popular main courses of 2012 has been Roast rump of lamb with a redcurrant and red wine jus‚ served with rosemary scented dauphinoise potatoes. Martin is passionate about the taste of the food, so “Good quality meat has so much flavour that we simply enhance with a rich sauce and simple side dish of tasty vegetables cooked to perfection.”

For those with a sweet tooth, desserts are a speciality with Honey mousse with gooseberry and elderflower compote and fresh raspberries; Iced lemon and lime parfait with warm blueberry compote; Summer pudding with clotted cream and basil caramel shards; Peach Melba cheesecake with raspberry sauce and toasted almonds and Beetroot and dark chocolate soufflé cake with orange mascarpone cream although the current favourites are a trio of chocolate or raspberry desserts.

Martin concludes, “The comments about the quality of the food that we receive after events are testament to the skills of our team of chefs. One of the most rewarding was from a fellow chef who was a guest at one of our events who said that he had no idea how we managed to serve such perfectly cooked fillet steak with exquisite flavours and delicate presentation for so many at the same time!”

To find out more about fine dining catering for corporate events, contact Sue or Martin on 01865 728240 or visit www.oxfordfinedining.co.uk

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LIFE’S GRAND FOR JUST £399 PER MONTH* Free Satellite Navigation on selected Jeep models†

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With its extremely capable Quadra-Trac II,® Hill Descent Control, 5-setting Selec-Terrain™ system and a supremely powerful V6 Diesel the new Jeep Grand Cherokee will turn any challenge into a pleasure. And at a calming £399 per month (initial rental required*) we know that you will be sitting comfortably.

WWW.FACEBOOK.COM/CHRYSLERJEEPOXFORD

Now at: Chrysler Oxford. Banbury Road, Shipton on Cherwell, Kidlington, Oxon, OX5 1JH. Tel: 01865 376000

sales.oxford@chrysler.co.uk www.jeepoxford.co.uk

OFFICIAL FUEL CONSUMPTION FIGURES FOR THE JEEP GRAND CHEROKEE RANGE IN MPG (L/100KM): EXTRA URBAN 39.2 (7.2), URBAN 27.4 (10.3), COMBINED 34.0 (8.3). CO2 EMISSIONS: 218 G/KM.

*Model shown is a Grand Cherokee Limited with Metallic paint at an initial rental of £8778 followed by 47 monthly rentals of £399 on Personal Contract Hire. All rentals exclude maintenance. Based on 10,000 miles per annum. Excess mileage charges apply. Offer subject to status, a guarantee and/or indemnity may be required. Terms and Conditions apply. Offer may be varied or withdrawn at any time without prior notification. †Free Satellite Navigation offer is available on all new models of Jeep Grand Cherokee purchased and registered between 1st and 30th September 2012. Should the model purchased have a satellite navigation system as standard (e.g. Overland and S Limited models) an equivalent value discount off the price of the relevant model’s option pack will be offered. FGA Contracts, 240 Bath Road, Slough SL1 4DX. Vehicles must be registered with FGA Contracts before 30 September 2012. Prices and specifications correct at time of going to press (08/12).

Jeep® is a registered trademark of Chrysler Group LLC.

the social

In association with

If a picture paints a 1000 words, it might be worth a look Bebo, with Facebook the one taking over the world. However, with Pinterest reaching the 10m unique monthly visitor mark quicker than all other social media platforms and in May attracting $100m of funding, this is definitely not going to be a short term fad. And I bet you can already think of a few business benefits for a free, easy to upload, fun to use photo gallery display tool ...

Product galleries, cool infographics, helpful advice, technical diagrams, anything to help inspire your target audience are great business uses of Pinterest. You can also use it to share places or businesses that you like or have had a good experience, just like you would with words on the more traditional social media sites. If a few people do that with you, think of the opportunities for quality, relevant backlinks to your site!

Everybody knows the typical services when we talk of 'social media'. Here in this column over recent months, we've spoken about 'The big 3' Twitter, Facebook and LinkedIn. We also advocated the use of video last month, discussing how YouTube is now the second largest search engine and a really good engagement tool.

Quick tips: • Make sure you add a link to your Pinterest pages on your website, as you would the other social media logo links (F, T, LI, G+, etc.)

• Add a "Pin It" button to your product pages, so visitors and customers can pin your products onto Pinterest.

It's now time to start looking at the slightly more obscure ones and we'll look at an image-based service now. Pinterest.

• Selling should be subtle on Pinterest, as it turns off users if the advertising is obvious.

For a quick introduction, Pinterest is a pinboard-style social website that enables you to share images (your own or other people’s) of things you like. You do this by simply 'pinning' them to your virtual pinboard, which you can group into themes. Some people call it an online scrapbook. Other users can click on pinned items to increase the size of the image and encourage discussion by leaving a comment. Each pin can also be liked or re-pinned to a board on the visitor’s Pinterest profile, similar to Facebook or a Twitter retweet.

• If you want others to engage with you, make sure you follow, like and repin others, but don't do it randomly. As with all other social media, it's quality and relevant connections that give you the most credibility.

Some industry experts love Pinterent, others think, as with a lot of things in technology, the pioneers have the great idea, but it's the second or third copycat that really gets the public imagination and 'wins the race'. Think MySpace and

• Monitor and analyse your own website to ensure that the engagement you nurture is driving interest and ultimately, is worth the investment.

To discuss how Pinterest will work with your website and the benefits to your business contact Glooo. Email Robin@glooo.co.uk or call 01865 595707 www.glooo.co.uk

Glooo's Top 10 ‘Pinterest’ users in Oxfordshire Oxford Pinterest users

No. of Boards

B4 Pinterest users

No. of Boards

Gary Fox

30

Paul Avins

15

Lisa Cherry

29

Jane Van Velsen

12

Leesa Daymond

24

Ashmolean Museum

10

Mark Making

23

Obergine

10

Jackie Cross

16

Glooo

10

Charlie Lang

13

Ox Tree gen

8

Black Dog New Media

12

Studio8

8

Oxford River Cruises

10

Simon Wallace Jones

7

Kiren Powell

9

Lets Brandit

6

Mushroom Souffle

8

Mary Thomas

4

Ben Jackson

8

Oxford United

1

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B4 SPOTLIGHT

SINFULLY DELICIOUS

Tanner Efinger, the new Brasserie Manager at Malmaison Oxford, has an eclectic background which sits comfortably in a venue which dares to be different. Louise Esplin writes for B4.

Louise Esplin of Esplin PR met Tanner over a Cappuccino in what used to be Cell 2 in the former Victorian prison, where, he explained, the clinically insane and high priority prisoners were housed. It is difficult not to take a somewhat morbid delight in finding the original structure still in place, to see the cell door frames and brick walls where the unfortunate inmates were once incarcerated.

he says. “It’s the most international menu yet, a wonderful fusion of food, selected as a result of trending our customers’ tastes over the last five years or so.”

So, an unusual venue, now in the hands of an equally unusual manager. Tanner is a selfconfessed ‘people person’ which is unsurprising when you learn that he used to be part of the theatre world as a writer, actor and director in the United States. He taught a masterclass in improvisational theatre at Princetown University, before moving to Los Angeles then to New York, where he worked on community projects and in the hospitality business.

Cornish crab, Cajun swordfish and Ceviche of yellow fin tuna are just some of the dishes on offer.

An irresistible choice of home-made desserts include Coconut panna cotta, Classic vanilla crème brulee and Sticky toffee pudding. Then there’s a special menu which changes daily.

It was when working in the theatre world, where many actors work in bars and restaurants, that Tanner realised the synergy between food and language.

Photography: www.studio-8.co.uk

“When I moved to New York, my passion for food grew,” he said, “there are so many international, high quality eating places there and for the first time in my life I understood the real purpose of a restaurant. Food is a language. It’s so much more than just sitting down and eating, it’s about excellent service and an exciting experience.”

Tanner arrived in Oxford from America just over a year ago to take up the position of Assistant Manager at the Mal Brasserie. After a few short months, he was promoted to Manager and is now leading a new and exciting phase for the restaurant, with a particular emphasis on quality catering and freshly made food.

The aim is to explore markets to find the freshest produce around. “We’ve just launched a new Summer menu for lunch and dinner and every element of the dish is freshly made in our Kitchen”

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He went on to explain the literal translation of Malmaison as ‘bad house’ or sinfully delicious, which aptly describes the mouthwatering mix of traditional and exotic dishes on the new menu.

“In a bold new step and completely in line with their quest to ensure the freshness of the produce they use, the restaurant has acquired its own allotment with the intention of growing and supplying the kitchen

”

Thinking ahead of the game – and because, sadly, not everyone has the time to linger over a leisurely mid-day meal – the restaurant offers a one-hour, one, two or three course ‘Lunch Rapide’ menu, aimed at the business crowd or busy shoppers.

When the weekend arrives, the Brasserie has officially named Sunday as a day of rest and serves up a good value Sunday lunch menu, which has proved to be the toast of Oxford.

200 wines from all over the world, while the Mal Bar serves cocktails expertly made by a couple of talented barmen. Tanner says he has pitched the barmen against each other in a competition to find the best cocktail maker and to encourage their flair.

In a bold new step and completely in line with their quest to ensure the freshness of the produce they use, the restaurant has acquired its own allotment with the intention of growing and supplying the kitchen. What is even more exciting, Tanner explains, is that all the staff in the restaurant will work on the allotment, planting, tending and harvesting what they grow. The venture is still in its youth as it prepares for its first season, but it is sure to develop a new community spirit at Malmaison.

Tanner believes strongly in staff morale and wants every person in his team of 20 to enjoy their job. “I want to work with people who want to work,” as he puts it. He tries to make the job an education by training the staff to understand the food and wines for themselves as well as the benefit of the customer.

As he explains, working in the allotment will help them understand how various foods are grown.

Understanding the provenance of the grapes will lead to greater knowledge and understanding about the wines they are serving.

As a people person, Tanner Efinger wants to encourage a personable style of service. He believes hospitality is all about performance.

Borrowing from his previous work in the theatre, bars, clubs and restaurants, he uses that experience to tailor whatever the customer is looking for – from a quiet romantic evening to a big celebration.

His varied career brings something unique to his role in the Brasserie, along with an enthusiasm and passion which is as exciting as the unusual venue where he works. www.malmaison.com

The gourmet cuisine at the Brasserie is complemented by an extensive selection of over

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“I want to work with people who want to work”

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CLIENT SUPPORT We can offer independent advice in all areas of financial services.

OXFORD 30 St. Giles, Oxford OX1 3LE Tel . 01865 559900 email . information@wenntownsend.co.uk CIRENCESTER 5 Gosditch Street, Cirencester GL7 2AG Tel . 01285 659778 email . partners@wennsci.co.uk ABINGDON 10 Broad Street, Abingdon OX14 3LH Tel . 01235 548700 email . partners@wennsab.co.uk www.wenntownsend .co .uk

B4 SPOTLIGHT

GETTING AROUND

TO BUSINESS A lunch meeting hosted by Malmaison and sponsored by chartered accountants Wenn Townsend, provided the opportunity for a group of B4 Ambassadors and Members to talk around issues affecting their businesses in Oxfordshire.

in terms of products and standards. This is leading to a large number of over-stressed employees having to pick up additional tasks, learn new technology and still consistently deliver to clients. It was agreed that a smart business won’t ignore this and will make sure employees are provided with extra support and the opportunity to speak up and be heard.

Stand and deliver The London 2012 G4S debacle prompted a topical discussion around the expectation and satisfaction of service providers. Although everyone admitted, with relief, that none of them had ever had to source 17,000 staff for an event, they still felt if you commit, you should deliver. The consensus was that nowadays most suppliers fall short of expectations, causing on-going frustration, inconvenience and negative impact on the day-today running of a business. Only where there is a long-term relationship was it felt that suppliers came up to the mark.

Time is a necessity No business is without a website in today’s fast moving digital world and, like a ‘live animal’ it has to be fed regularly. But updating and refreshing your website at least weekly or monthly can put a strain on time management, particularly for a small business owner. However, it has to be done and the task either has to be outsourced to an expert or entrusted to someone in-house (who may need to be trained for the job) in order to be picked up by all important search engines.

People are not recession proof The impact of on-going economic cutbacks means there are fewer people to produce the same output

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The conclusion drawn was that no-one knows your website better than you. So, if you aren’t going to take charge of the updating yourself it is your responsibility to give a clear brief on what the company’s plans are, who are you targeting, what

new products and services you are introducing and when.

Future Wenn Townsend Lunches at Malmaison B4 intends to invite B4 Ambassadors along to future lunch-time discussions. Tony Haines from Wenn Townsend will chair the next event and kick off the proceedings by asking the group to consider the effects of the London 2012 Olympics on our businesses.

If you would like to come along, please contact Tony at aehaines@wenntownsend.co.uk (B4 Ambassadors only). www.wenntownsend.co.uk www.chrysleroxford.co.uk www.malmaison.com www.lyonphotography.co.uk www.pem.cam.ac.uk www.pmb.ox.ac.uk/ www.cityav.co.uk www.rhodeshouseoxford.com www.hr2you.co.uk www.esplinpr.co.uk

Photography: www.lyonphotography.co.uk

Taking part in the discussion were Tony Haines, Wenn Townsend, Tim Keatinge, Chrysler Jeep, Mark McSorley, Malmaison, James Lyon, Lyon Photography, Daren Bowyer, Pembroke College, James Selkirk-Hay, City Audio Visual, Martin Gubb, Rhodes House, Sarah Morris, HR2YOU, Amanda Coombs, Malmaison and Louise Esplin, Esplin PR.

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MORE ABOUT US Not your average venue for a business lunch or meeting, The Trout in Lower Wolvercote is seriously unique.

The large terrace looking out onto the River Thames is perfect for a break between meetings – there’s nothing better on a hot day than to sip a cool drink and watch the trout dance in the frothing water, and with past visitors including Lewis Carroll to CS Lewis, it is easy to see why The Trout is the pub of dreams and a genuine part of the rich tapestry that is Oxford life.

Step inside and you will find an exquisite country pub with a great atmosphere that has been tastefully restored to incorporate its historic values with stylish modern aspects.

The Trout, famous long before it was immortalised in Colin Dexter’s Inspector Morse novels, is a pub that rolls with the seasons; warm and cosy in the winter, cool and colourful in the summer, it’s the perfect place to be for any occasion surrounding good food and wine.

The Trout features wonderful nooks and crannies for private lunches or larger open spaces that can be hired for bigger functions. Talk to Simon about your requirements and he will be happy to tailor something for your occasion, whether it’s for a business lunch, product launch, networking event or anything of the sort.

With ample parking at The Trout and its close proximity to the centre of Oxford and the A34, why not pop in to see for yourself why The Trout could be the perfect venue for your event. www.thetroutoxford.co.uk

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THE TROUT John Hobart of the Pitt Rivers Museum shares his experience of an evening at The Trout in Wolvercote – a stunning gastronomic pub with a rich history, mouth-watering food and drink, famous clientele and a setting so wonderful the likes of Lewis Carroll, C S Lewis and Chief Inspector Morse found inspiration in its grounds.

B4 R&R On driving up to The Trout in Wolvercote with an Australian friend one summer’s evening, she commented that, to her, this was the quintessential English pub. The Trout certainly has a well-deserved reputation as one of Oxford’s most treasured pubs – situated in a fabulous 17th Century stone building, stocked with a range of local and international beers and serving consistently excellent food, their large outdoor terrace is a true treat that makes the most of the beautiful and tranquil river-side setting.

“This pub is an Oxford institution and not only offers a warm refuge in winter and a cool, open atmosphere in summer, but listens to and knows its clientele”

Many customers will have to drive to The Trout, but this sometimes frustrating task is made easy by a large car park which is always followed swiftly by a very warm welcome. Upon arrival we were greeted by the duty manager and shown to our table, which, reserved online earlier that day, was situated in one of the cosy side dining rooms. The interior of The Trout is a bit of a tardis, far larger on the inside than one would expect, with the bar and ‘comfortable seating’ area at one end of the building, and one larger and at least three smaller dining rooms at the other.

The interior décor is very well done, tastefully marrying the original stone building with more modern and sometimes quirky touches. The dining room we were in had three tables, a large fire grate containing huge cattle horns, some understated Chinese paintings and oriental-style tall dining chairs which were all assembled in a subtle and unpretentious way that served to make this room feel private, yet still part of the buzzing, vibrant atmosphere that flowed through the pub.

The a la carte offer covered both the Brasserie Menu – with everyone’s favourite pizzas, pastas, fish dishes, salads and meats from the grill – and the Specials Menu with a seasonal and ‘fine dining’ offer. Our visit, being a Sunday, coincided with their regular ‘Great British Roast’, but we opted instead for the specials, with starters of seared beef, beetroot and orange salad and black pearl scallops with a chickpea, barlotti bean and tomato cassoulet, and main courses of baked lemon sole with moules mariniere and pan fried turbot with a lemon dauphinoise and steamed green lipped mussels. www.b4-business.com

The food lived up to and exceeded our expectations. The flavours were well balanced and the portion sizes generous, and was all complimented by the waiter’s well-advised wine choice (a delicious Rothschild, Viognier). In fact, all of the staff lived up to the initial welcome; they were exceptionally friendly, attentive and knew the food and drink inside and out, so were able to advise and describe as required.

From our table we were able to see the modern wine store through a clever cut out in one of the walls, which served to peak my interest in their selection. The wine list didn’t disappoint with a full range of bottles usefully divided into a higher end ‘select’ range and a more standard £15- £30 range, all with useful, colourful descriptions.

For me, the desserts are the key to any meal, and we weren’t to be let down as we went for a traditional chocolate brownie with vanilla ice cream and a seasonal summer fruit brûlée. The brownie was (thankfully after two generous courses!) not heavy but tasty and light, while the brûlée combined a fruit compote base with a rich, creamy custard. It was the perfect end to a delicious meal.

The Trout manages to pull off a difficult trick, as it is both a comfortable and friendly local for Wolvercote residents (I noticed one sat enjoying a book and a pint on their own), but also a destination to be sought out by those living elsewhere in the city and county.

Is there anything I would change? I’d say, no. This pub is an Oxford institution that not only offers a

warm refuge in winter and a cool, open atmosphere in summer, but listens to and knows its clientele. Keeping its traditional roots alive while serving top-notch food alongside exemplary service, I don’t think The Trout will ever silence of its happy hum of contented guests. www.thetroutoxford.co.uk

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A REAL PASSION FOR FOOD Philip Baker launched Passion for Food over seven years ago. Philip, the previous owner and head chef of Baker’s restaurant in Eynsham, set up the business after selling his restaurant, having built up a strong reputation around Oxfordshire for his high level of service, quality of food and overall commitment to the job in hand. George Walker met with the quietly spoken, yet fiercely determined and impressively focused Philip Baker.

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B4 EVENTS We all need a break, and Philip most certainly appreciates he’s had his. “After we sold the restaurant, my wife, Amanda, and I spent several years freelance catering for small private events, pubs, restaurants and small dinner parties for old customers from Baker’s restaurant. We were trusted and we knew we could do a good job so the business really took off. But we all want more don’t we, and in, what in hindsight was a desperate bid to win more high profile work, we sent out a large batch of fliers to Oxfordshire and Buckinghamshire venues. The flier outlined our desire to cater for weddings and larger events.”

The flier wasn’t an immediate success, but after not hearing anything for nearly two years, Philip was again expressing his desire for a big break to a friend when he received an email from Waddesdon Manor, literally at that moment. “I was talking to a good friend of mine and had said it would be nice to get two events to show what I could do, anything to show that I had what it took. It was like a Genie had been hovering over me as at that exact point an e-mail came in from Waddesdon asking if I could cover two jobs for them which the current caterers had to sacrifice for a larger job at Wimbledon.” Well, that was their loss! Philip and Passion for Food have catered for every wedding and large event at Waddesdon Manor since! OK all dream what you really want and now check your e-mails to see if it works for you!

Philip was now building up a track record and with Baker’s restaurant and Waddesdon Manor to quote, the reputation was growing and customers were calling him, as Philip explains. “This has allowed the business to expand with more staff, better facilities and equipment, without ever having to take large risks or gambles in terms of borrowing money or trying to grow too quickly.”

But, the recession came, and despite a steep growth curve, Passion for Food was having to battle for jobs, even attempting to take on jobs at a loss to boost publicity. Many companies had to cut down on expenses, staff, property and equipment

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but Philip sought to lift Passion for Food out of the ‘middle ground’ and raise their profile in order to work at higher end venues so that clients would perceive them as a more sophisticated outfit. They relocated to new, larger premises and took on a 3,500 square ft site and invested in their own professional kit. It was Philip’s biggest gamble, as he explains. “I had to decide whether to stick or twist to be honest. We had to choose between treading water or get to the next level.”

Philip’s ambition for the business shone through and he had an industrial kitchen built with new floors and ceilings. This was a first class base for Passion for Food on the outskirts of Bicester with easy access to the centre of Bicester and the rest of Oxfordshire and Buckinghamshire. But it wasn’t the complete solution, recalls Philip. “We’d invested in premises and kit but we weren’t telling anyone about it. At, arguably, our most challenging time, I was told by the accountant that I couldn’t afford to spend lots of money on a website to increase the profile of the business, or spend a lot on advertising.”

It was therefore a case of trawling venues and trying to find new customers. And that’s when Philip came into contact with the stunning Rhodes House in the centre of Oxford and his next ‘Eureka!’ moment.

“I came across the Rhodes House website, which impressed me so much that I contacted the website designer, Jules James from Voyage. It was the ‘last role of the dice’, and against the advice of my accountant, I agreed a marketing deal with Jules after she convinced me that she would provide the lift that Passion for Food needed and that she could make the difference. She was true to her word.”

Philip trusted Jules, went along with her every suggestion and she provided him with an ongoing business relationship with support and this led, vitally, to more business. Passion for Food can now boast the quality of a large London caterer but at more competitive rates.

In the last eighteen months, Passion for Food can count Rhodes House, English Heritage, National Trust, Stowe Landscape Gardens, Grand Prix Silverstone with Buckingham Contracting (the company that just built the handball arena for the Olympics), Dom Perignon, Christies and most recently, the torch relay for Mini/BMW, a main sponsor of the Olympics. This year alone, Passion for Food will have catered for over ninety weddings by working alongside Green Ant Events, based in London. Green Ant Events employs Passion for Food for weddings, including a £200,000 wedding in July and four £250,000 weddings in 2013, two of which are based in Italy. With many events, in particular, for Dom Perignon and Christies, two recurring customers, their stock is rising all of the time.

Philip’s desire is that Passion for Food continues to improve in order to gain long term corporate contracts with large companies. In fact, they have started to use new technologies to make progressions in the quality of their food and are developing the science of food, to a sensible level, in order to give clients the highest possible standards. In particular they aim to strengthen their ability to mass cook food to the highest standards and to develop the American concept of ‘street food’ in the UK, as it allows them to present the quality of their food on a small scale and revolutionise British cuisine.

Less than two years ago, Philip and his business were frustrated, unable to realise their full potential.

However, the incredible revival of Passion for Food speaks volumes for both the quality of Philip’s work and the determination of Philip himself. The trust that prestigious institutions and individuals place in his services highlights the efficiency of the company and its level-headed owner; Philip understands what his clients want, without getting carried away, and they know the quality that Passion for Food will deliver ……… every time. www.passion-for-food.co.uk

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Darren Aston Managing Director Years at Aston & James: 15 “I joined Aston & James in 1997 to work with my older brother, Alan, who started the business in 1990. At the time I had no experience in sales other than working part time for the local convenience store and doing my paper round on roller skates!

As my first full time job at the age of 17 it was a little daunting as I didn’t want to let myself or my big brother down.

Alan believed that sending me out on the road would be the making of me. Little did I know at the time that it would lead me to where I am today.

I gained experience and confidence quickly and got a massive buzz out of winning and developing new business which spurred me on then and it still does today.

I made the decision to promote furniture as one of our services back in 2004 as I wanted to provide a more comprehensive service to include installations and CAD drawings. I was keen to bring my creative side to the business.

Having seen this area develop over recent years I looked at other areas of the business to understand how we could provide more for our customers. The message was clear; we needed to offer a one-stop shop and have an established supply chain to ensure we were doing just that.

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I became a Director in 2009 and in April this year I purchased Aston & James from my brother. With the help of my great team we are now looking to take the business forward while continuing to develop our services providing office stationery, toner cartridges, business machines, office furniture, workwear and business gifts.

We have always been a proactive organic business retaining the majority of our customers based on our service and family values which I firmly believe have been the reason behind the success we have enjoyed over the years.

A lot of customers ask what is it like working with family. We try and keep it simple and uncomplicated. We all have our own roles to play and know what we have to do. We all respect each other and each younger member of staff looks up to the older one to become better at what they do.

I am immensely proud of our family business and since becoming a father in October 2011 to a beautiful girl named Belle, I now have even more respect for my parents who have eight children!”

Craig Aston Account Manager Years at Aston & James: 12 “I originally started in the warehouse where I enjoyed my first couple of years. After managing the warehouse I began to work half of my day in the office in telesales.

I was successful in winning a few accounts over the

phone and it didn’t take long for me to venture out on the road to meet customers face to face, which is what I still enjoy doing today.

Working with my brothers and sisters is really good fun and I wouldn’t change it for the world. We all get on very well and work hard to ensure our family run business is always improving and growing.

On a personal level I have a daughter, Josie, who is 22 months old and my son, Max, who is 21 weeks old. My fiancé, Selina, and I are looking forward to getting married in a couple of years.”

Cheryl Aston Account Manager Years at Aston & James: 11 “I joined the team when my brother was looking to fill a sales role. I put myself forward as it was a good opportunity to join the family business with a company car in waiting, but there was one problem, I didn’t have a driving licence.

I asked for a chance to prove myself and promised to also pass my test. After two months, I did just that! When I passed my test my brother, Darren, took me out on the road and showed me the ropes. 11 years on and I have never looked back.

I still love my job as much as I did back then, especially the buzz I get when winning an account - that never changes!

We have a great team here and as a lot of them

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B4 SERVICES

KEEP IT IN THE FAMILY We meet the team behind Witney based office supplies specialists, Aston & James. With nearly half of the team consisting of Aston’s this truly is a business with a unique family feel reflected throughout the company and key to its success.

have been working for Aston & James for longer than me they really know the customers and the products.”

Jill Lambert Office Manager Years at Aston & James: 12 “I have been with Aston & James for 12 enjoyable years and during that time I feel the company has gone from strength to strength. My role as Office Manager is a varied and interesting which includes order processing, customer service and administration.

There is a great camaraderie within the company one of the many reasons why I enjoy working here.

I enjoy travelling around the world with my husband, having recently come back after a break from visiting my son and his wife and my only grandchild, Maya, who all emigrated to Australia last year.”

Jane Franklin Customer Service Years at Aston & James: 11 “I have been with Aston & James for just over 11 years, answering the phone, taking orders and dealing with any queries.

I enjoy talking to our customers and feel I know many of them through our conversations over time.

I also help in purchasing and workwear/gifts when

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I’m needed. We have a great team here for both working and socialising.

I enjoy family holidays in Spain where we have a villa and one day I hope to retire out there. I am a proud grandmother of two with one more on the way.”

Rachel Moore Purchasing Years at Aston & James: 10 “My role involves buying the goods we sell so it is important I maintain a good relationship with our supply chain. I also manage the drivers’ daily deliveries.

We all get on very well as a team making it a pleasure to work here.

My hours outside of work are spent walking the fields with three very energetic dogs!”

Christine Tyrell Telesales Years at Aston & James: 15 “I worked for Aston & James for eight years answering the telephone, processing orders and picking goods in the mornings for delivery. I left for five years and returned again seven years ago to work in telesales.

I phone our existing customers to assist them with orders and develop areas where we may be able

to help provide solutions.

I love talking to my customers and have made a few acquaintances during my time here, and have met a few outside of work for lunch or an evening meal.

Nikita Aston Telesales Years at Aston & James: 2 “I joined the business straight from school and have found that working here has matured me quite quickly (in a good way). I’m now a lot more confident when talking to people and have been able to relax in my role of calling existing customers and can talk to them more comfortably.

I am the latest addition to the team and am currently the youngest Aston here. I like working with family and the other members of the team have made me very welcome.

In my spare time I take salsa lessons as I have always loved dancing. Now that I am 18 I like to go out with friends at weekends.”

Tammi Aston Work Wear & Business Gifts Manager Years at Aston & James: 4 “I work part time to look after the Workwear & Business Gift departments, liaising with customers

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B4 ADVICE

and suppliers to find the right products at the right price, which are then customised.

I enjoy the variety of products and people that I work with and the challenges of sometimes sourcing things out of the ordinary. It is nice to be part of a happy team with both family and other colleagues.

I am also a registered child minder so spend the rest of my time running around entertaining and caring for children.”

Maureen Ives Accounts Years with Aston & James: 8 “After 20 years working for a travel agent as a book keeper I joined Aston & James. My role includes allocating payments to accounts, reconciling bank statements, invoicing and credit control.

I’m a very proud grandmother and have a passion for golf, playing off of 18!”

Gavin Aston Warehouse and Facilities Years with Aston & James: 6 “I enjoy working in the warehouse and being part of the family business. I have become more confident being part of a team and like being involved in the morning picking and packing of goods for customer deliveries.

We sell a wide range of products and it is interesting seeing them go through the warehouse and knowing what the sales team are doing.

I have a great girlfriend and look forward to becoming a dad later this year.”

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THE TEAM OF DELIVERY DRIVERS Lawrence Baker Logistics Manager / Driver Years at Aston & James: 7 “Over time I have familiarised myself with our delivery routes which helps with the daily routines of route planning and logistics.

I have recently obtained a forklift certificate and have become involved in overseeing various warehouse duties such as keeping everything as tidy as possible, helping reduce picking and loading errors, making sure all daily tasks are completed and there are no loose ends at the end of the day.

Over the last two to three years the volume of office furniture the company provides has increased and it’s great to be part of a team that assembles and installs the furniture, knowing the service provided results in customers re-ordering on a regular basis. We must be doing something right!

My reasons for enjoying the job are a friendly and pleasant environment, the general buzz of the business and the fact that no two days are the same and always presenting different challenges.

My hobbies and interests are playing squash, badminton, football (although more of a spectator these days) and travel.”

Martin Batts Driver Years at Aston & James: 9 “I am responsible for deliveries into the Oxford city centre and surrounding areas. We have a good rapport in the warehouse and even with the early start there is plenty of banter which is always a great way to start the day. I spend the largest part of my day delivering and enjoy getting customers orders out to them quickly; sometimes before they expect it and often to their own desk.

In my spare time I enjoy time off with my wife, designing websites and I am also an active member of the Campaign for Real Ale.” Andy Walker Driver Years at Aston & James: 3 “I have been a delivery driver with Aston & James for three years and have found the job extremely satisfying after working in a factory for 20 years. It’s great to be out and about meeting customers.

Outside of work I enjoy spending time with my family. In the summer I play cricket which I have been playing for over 30 years! I am also a life long supporter of Aston Villa.”

Chris Yates Driver Years at Aston & James: 2 “I’ve been with Aston and James for two and a half years.

The company gives me plenty of freedom and autonomy and I enjoy meeting all my lovely customers every day.

Aston & James are committed to customer service.

It’s pretty much their watch word, and the whole team agree. They’re a family run firm with good values and great employees who treat me and my customers well……what more could you ask for… …apart from a massive salary!!!! Well, maybe one day.

Outside of work my free time is taken up with scouting. I enjoy the outdoors, walking in the hills and woodland camping. Being tied to an office desk just isn’t my cup of tea which is why I like being a delivery driver.” www.aston-james.co.uk

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B4 IT & COMMS

REPLACE YOUR OLD SERVER FOR FREE! The Oxford Knowledge Company now offers a highly cost-effective solution for businesses to reduce the risks of running old server hardware.

In an increasingly technology driven business world – we all understand how important IT systems are.

(‘guests’). Instantly this is an improvement as it takes up less space, uses less energy and runs cooler and more quietly.

Access to vital documents, email exchanges and shared applications for your company’s computer users rely on servers which, unfortunately, are fallible.

We’ve seen what happens when a server goes down due to ageing hardware; the disruption to work and cost of lost business operation can be astronomical, let alone the financial implications of the remedy. A business can be using any number of servers and each one is individually important.

How can a server go from being physical to virtual? Servers include not only the hard drive, memory and CPU, but they also comprise the operating system (such as Windows Server), the installed programs, the data and the configuration. In virtualisation, a “snapshot”, is taken of the entire server (hardware, operating system, programs and data), which is then copied as a detailed ‘image’ into the new host server as a guest. Other servers can also be imaged and become guests on the very same host server.

Servers can be expensive to run. There’s the capital cost of the server hardware and software and the installation effort, the cost of the energy they use, the need for a separate space because of the noise and heat generated and the cost of air conditioning to keep them cool. Eventually they will appear to run slower due to the increasing demands of a growing business and newer, more power-hungry software.

But ageing means that at some point the hardware will inevitably fail.

To avoid the catastrophe of a broken server, businesses typically replace them with new ones on a planned or scheduled basis. Typically this is every 3-5 years. This can be expensive since not only do you have those setup costs all over again, but now all the data and services need moving over too. There is the potential for server downtime as information is migrated, or when a new service replaces the old one. To complete these changes successfully takes time and planning effort for which you would typically employ an IT consultant at their day rate.

What a shame that you need to replace the servers because of their age and failure risk alone! The software still works perfectly. Sure, a newer box will be faster and have more disk storage space, but as a business owner you might feel that you are spending money only to stand still.

If only you could replace just the old hardware, but keep the installed software just as it is!

Now you can, using VMware virtualisation.

Imagine having one physical server ‘box’ (a ‘host’) instead of many and within this server are exact images (‘virtual’ renditions) of your current servers

The clever bit is that each of these guest images operates as if it were the very machine that has been copied (‘virtualised’). The server doesn’t know that it’s been virtualised. And the rest of the world can’t tell the difference either!

The migration project is far simpler this way. It is quicker and less error-prone.

And it will deliver business success.

The only software required is VMware’s vSphere which is much cheaper than up-to-date versions of all the current software on the old server (e.g. a new copy of Microsoft Windows, Exchange, etc.). It runs directly on the host server.

The best part? As the comprehensive “snapshot” is being taken (which takes less time to complete than a traditional migration) you can still be working from/on your old server. When the snapshot is completely transferred onto the new server, vSphere can automatically turn off your old server and have you working from the new virtualised environment without any interruption.

That’s right - you wouldn’t even notice the changeover!

So it takes less time, installation costs are lower AND there’s no disruption to business.

The latest server hardware is MUCH more energy-efficient than previously, meaning that the electricity and cooling costs are a fraction of the old servers.

Now you have all your original data and programs on a completely new server platform that's cheaper to run, and quick to install without any disruption.

If old hardware is a worry for you, or if you need to reduce your server power bill, if you are interested in getting increased server power 'for free', then contact The Oxford Knowledge Company for more information. www.oxford-knowledge.com

“Imagine having one physical server ‘box’ instead of many and within this server are exact images of your current servers. Instantly this is an improvement as it takes up less space, uses less energy and runs cooler and more quietly

”

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REAL EXAMPLE Company C had 12 servers performing different functions. All of the hardware was more than 4 years old, and very noisy. The electrical power used for operation and cooling was about 1.5kW. All 12 servers were virtualised onto a single new HP server chassis. The power usage was reduced by 83% and no cooling is required. Based on power-saving alone, the ‘replacement’ pays for itself in less than a year.

If this had been asset-financed, their monthly costs would have gone down by buying a new server!

In addition, the new server is running at only 20% of its capacity, and can host more guest servers as required.

We think that this is already a brilliant solution for business owners who don’t want the hassle or costs of a replacement server. But a virtualised server platform gives ongoing benefits.

Imagine how server workloads change over time. With VMware the processor, memory and hard disk space can all be altered (remotely) on the fly. More disk space required? No problem! If you add another host server all those guests servers can become resilient to failure of the hardware chassis, and you can benefit from seamless load balancing.

KEY ADVANTAGES • Reduced operating expenses • Less power usage • Less cooling required • Less physical space required • Green solution • Risk from aged hardware removed • Risks of migration project dramatically reduced • Migration quicker and less expensive • Increased computing capacity

This large pile of old servers was virtualised and consolidated into just one small unit.

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B ROW RO W N S B A R & B R A S S E R I E oodstock R X2 66HA 55-11 -11 W Woodstock Road, oad, O Oxford xford O OX2 HA T elephone: 0 1865 5 11995 Telephone: 01865 511995 owns.o oxfford@mbplc.com Email: Br Browns.oxford@mbplc.com www w.browns-rrestaurants.co estaurants. .uk www.browns-restaurants.co.uk

B4 R&R

BACK WITH A BANG Sausage and mash emporium The Big Bang has been an Oxford institution over these past eight years. After a forced sabbatical since last September, when the walls of Jericho were demolished for redevelopment, their doors are to reopen within Oxford Castle Quarter. It’s charismatic founder, Max Mason, tells Lara Kjinsky what is set to change and how he aims to bring a new spark of life to the area.

What happened to the last one?

Our Walton Street restaurant was earmarked for demolition in 2005 and each year since, so we were constantly trying to run a business beneath a Sword of Damocles. The new one has none of those limitations, so we can have more freedom to make it an exciting and attractive place.

How do you feel the new address at Oxford Castle Quarter will add to The Big Bang experience?

The new site offers us the opportunity to do something genuinely impressive with the brand. We’re taking all the things that people loved about the old restaurant and adding a touch more variety to the menu. The site gives us more room, more suitability throughout the day and moreover a handsome and atmospheric courtyard of our own where clement weather will allow live music and barbecues.

And conversely, what will The Big Bang bring to Oxford Castle Quarter?

The Castle lies at the historical epicenter of the city, and it should be busy, with local businesses flourishing. There are several good restaurants already there, but The Big Bang will bring diversity and personality as a real destination restaurant.

We will be perfectly positioned to cater to local businesses, to Oxford locals and tourists as well as University and Brookes students.

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Do you have plans to expand the business outside of Oxford?

Ultimately, yes, expansion is surely the aim for most independent businesses. But first we’ll concentrate on getting the Oxford model right.

How do think The Big Bang will fare in the current market?

As well as the patriotic resurgence of interest in Great British cuisine, there’s also a real trend at the moment for limited offer, high quality food. Bangers and mash is surely the magical combination of both. Also, being able to cater for large parties, allowing us to host tourists and business events will tailor us nicely to Oxford’s requirements.

What gives The Big Bang an ethical edge over its competitors?

We’ve always sourced as much of our product as possible from within a 20 mile radius of the restaurant. Seeking out artisanal providers, whether it is for our live jazz, sausages, vegetables, beers, or even our art.

Is it really just sausages?

Not entirely! Bangers & mash is a perennial favourite but we are also going to offer a comprehensive menu of Great British food and booze throughout the week.

The quality of a sausage can make or break the traditional Full English; we aim to serve the best breakfasts in Oxfordshire. Other new additions to the menu are a great Sunday roast and Friday Fizz and Chips evenings. And yes, vegetarians are catered for splendidly; our vegetarian sausages are fantastic!

“There are several good

restaurants already there, but The Big Bang will bring diversity and personality as a real destination restaurant

”

Any finally… To prick or not to prick?

If they are of good enough quality, you should never need to prick!

Photography: Stephen Conway

Tell us about the latest incarnation of The Big Bang…

It’s almost been a year since Jericho’s Big Bang closed. In 8 years, I’m staggered that we gained such notoriety for serving ethical, local food with a bit of flair. We hope Oxford Castle Quarter will serve to reincarnate all of the spirit of The Big Bang, with a bit of added polish and fun.

www.thebigbangrestaurants.co.uk

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B4 contacts P

CONTACTS DIRECTORY Advice................................................................................................................................................137 Business Services...................................................................................................................137 Conference, Events & Venues......................................................................................140 Education.......................................................................................................................................142 Finance.............................................................................................................................................142 Health & Leisure......................................................................................................................142 HR.........................................................................................................................................................143

ADVICE ACCOUNTING Wenn Townsend P Tony Haines Partner t: 01865 559900 w: www.wenntownsend.co.uk The MGroup P Richard Clayton Partner t: 01865 552925 w: www.themgroup.co.uk Shaw Gibbs A Peter Oâ&#x20AC;&#x2122;Connell Partner t: 01865 292200 w: www.shawgibbs.com Wellers A Stuart Crook Partner

BUSINESS ADVICE The Business Wealth Club A Paul Avins Founder & CEO t: 01869 278900 w: www.thebusinesswealthclub.com Sci Net A Duncan Ferguson Managing Director t: 01869 349949 w: www.sci-net.co.uk Jamesons Insolvency & Business Recovery t: 01993 707860 w: www.jamesons.co.uk Thomas International t: 01608 659910 w: www.thomasinternational.net The Clarkson Alliance t: 01865 355580 w: www.theclarksonalliance.com Concise Training t: 01865 522658 w: www.concisetraining.net

Grant Thornton P Wendy Hart Managing Partner

Unique Business Strategies t: 01280 844966 w: www.uniquebusinessstrategies.co.uk

Rees Russell LLP t: 01993 702418 w: www.reesrussell.co.uk Baxter Payne & Haigh t: 01869 252151 w: www.bphonline.co.uk Russell Whitlock Accountancy t: 01865 481625 w: www.rw-accountancy.co.uk V J Hancock t: 01993 822817 w: www.vjhancockandco.com Richardsons Accountants t: 01844 261155 w: www.richardsons-group.co.uk

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IT & Telecommunications................................................................................................143 Manufacturing..........................................................................................................................144 Science & Technology.........................................................................................................144 Marketing & Design.............................................................................................................144 Property & Building..............................................................................................................145 R&R......................................................................................................................................................146 Retail..................................................................................................................................................147

t: 01865 723131 w: www.wellersaccountants.co.uk

t: 01865 799899 w: www.grant-thornton.co.uk

A M B A S S A D O R

Conduit Partners t: 01235 831777 w: www.conduitpartners.co.uk Sandler Training t: 01608 611211 w: www.uk.sandler.com

LEGAL Darbys Solicitors P Simon McCrum Managing Partner t: 01865 811700 w: www.darbys.co.uk BrookStreet Des Roches LLP A Paddy Gregan Partner

Henmans LLP A Malcolm Sadler Senior Partner t: 01865 781000 w: www.henmansllp.co.uk Manches A Richard Smith Managing Partner t: 01865 722106 w: www.manches.com Withy King A Mark Emery Partner t: 01865 792300 w: www.withyking.co.uk Hedges Law t: 01491 839839 w: www.hedgeslaw.co.uk White & Black Legal LLP t: 0800 035 2656 w: www.wablegal.com Morgan Cole LLP t: 01865 262600 w: www.morgan-cole.com Charles Russell LLP t: 020 7203 5000 w: www.charlesrussell.co.uk Turpin & Miller LLP t: 01865 770111 w: www.turpinmiller.co.uk Slade Legal t: 01235 521920 w: www.slade-legal.co.uk

BUSINESS SERVICES ARCHIVING AND STORAGE Ardington Archives A Janet Gibbons Director t: 01367 718710 w:www.ardingtonarchives.co.uk

t: 01235 836655 w: www.bsdr.com

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B4 contacts AUDIO VISUAL

CLEANING SERVICES

City Audio Visual A Peter Gunn Director

Pinewood Cleaning Services t: 01993 862866 w: www.pinewoodcc.co.uk

t: 01865 722800 w: www.cityaudiovisual.co.uk

CHARITIES

Bang & Olufsen t: 01865 511241 w: www.bang-olufsen.com

Oxfam A Joss Saunders Legal Advisor

Red Kite Video t: 07850 416212 w: www.redkitevideo.co.uk

t. 0300 200 1292 w: www.oxfam.org.uk

BOOKKEEPING A1 Group A Mike Foster Director t: 01865 378559 w: www.a1-group.co.uk

BUSINESS CONSULTANTS The Profitable Hotel Company A Stuart Harrison Owner

w: www.westoxon.gov.uk/business West Oxfordshire A District Council Hayley Beer Tourism Services Manager t: 01993 861558 w: www.oxfordshirecotswolds.org

Oxford Inspires A Tony Stratton Chairman t: 01865 815525 w: www.oxfordinspires.org

NETWORKING GROUPS

Oxford Radcliffe Hospitals Charitable Funds A Graham Brogden Head of Community Fundraising t: 01865 743442 w: www.oxfordradcliffe.nhs.uk

t: 01993 706632 w: www.profitablehotelcompany.co.uk Insight Oxford t: 01865 596 771 w: www.insightoxford.co.uk

CLIC Sargent t: 03003 300803 w: www.clicsargent.org.uk

DISTRIBUTION

Institute of Directors A Mike Collett Chairman

Air Business Ltd P Adam Sherman Group Mamanging Director

t: 01235 773500 w: www.iod.com/oxfordshire

t: 01727 890 620 w: www.airbusonline.com

The Business Growth Show t: 0121 698 2370 w: www.thebusinessgrowthshow.co.uk

ENVIRONMENTAL SERVICES

B-Line A Phil Beesley Managing Director t: 01865 594550 w: www.b-line.co.uk Aston & James Office P Supplies Limited Darren Aston Director t: 01993 706900 w: www.aston-james.co.uk

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t: 01865 742211 w: www.b4-business.com Witney Bigger Breakfast t: 01608 811533 w: www.witneybigbreakfast.co.uk Opendoorz t: 01865 339434 w: www.opendoorz.biz

Risk Management A Security Services Peter Smith Managing Director t: 01494 535830 w: www.riskmanagementsecurity.co.uk Executive Alarms Ltd John Keown Director t: 01865 435435 w: www.executive-systems.co.uk

PAVY Ltd t: 01865 349014 w: www.pavy.co.uk

Executive Fire Protection Ltd Mickey Franklin Managing Director

INSURANCE CETA Insurance Ltd Sandie Schofield Managing Director

B4 Magazine P Richard Rosser Editor

SECURITY

BUSINESS ORGANISATIONS

BUSINESS SUPPLIES AND EQUIPMENT

LOCAL GOVERNMENT West Oxfordshire A District Council William Barton Business Development Officer

Oxfordshire Community A Foundation Jayne Woodley Chief Executive t: 01865 798666 w: www.oxfordshire.org

Bizlinx t: 0333 700 1057 w: www.bizlinx.org.uk

Osbornes Insurances t: 01844 214316 w: www.osbornesins.co.uk

A

t: 0845 4583071 w: www.lowerpremium.co.uk Chase Templeton Charles Frost Independent Insurance Consultant

t: 01865 771133 w: executive-systems.co.uk

TRANSPORT Chiltern Railways A Rob Brighouse Managing Director t: 08456 005 165 w: www.chilternrailways.co.uk

t: 0800 018 3633 w: www.chasetempleton.co.uk

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B4 contacts Hilltop Chauffeurs Nathan Thomas Owner

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t: 07825 500852 / 01865 595262 w:www.hilltopchauffeurs.co.uk Isis Chauffeurs t: 01993 709023 / 07545 601515 w:www.isischauffeur.co.uk

MOTOR Chrysler & Jeep Oxford P Tim Keatinge Managing Director t: 01865 376000 w: www.chrysleroxford.co.uk

Pembroke College Daren Bowyer Home Bursar

A

t: 01865 276484 w: www.pmb.ox.ac.uk/Conferences Ashmolean Museum A Bénédicte Montain Head of Commercial Events t: 01865 288364 w: www.ashmolean.org Egrove Park A Jill Grievson Conference Manager t: 01865 422757 w: www.sbs.oxford.edu/conferencing

TRAVEL

Four Pillars Hotels A Chris Green Group Marketing Manager

City Sightseeing P Jane Marshall Transport Manager t: 01865 790 522 w: www.citysightseeingoxford.com London Oxford Airport P James Dillon-Godfray Business Development Manager t: 01865 290 600 w: www.londonoxfordairport.com Visit Oxfordshire A Joanne Butler Tourism Team Leader t: 01865 252200 w: www.visitoxfordandoxfordshire.com

CONFERENCE, EVENTS & VENUES

t: 0800 374 692 w: www.four-pillars.co.uk Kassam Stadium A Rachel Harwood General Manager t: 01865 337602 w: www.thekassamstadium.com Lady Margaret Hall P Bill Kemp Head of Conference Services t: 01865 611079 w: www.lmh.ox.ac.uk Magdalen College School A Emma Bellenie Events Manager t: 01865 242191 w: www.mcsoxford.org

CATERING Oxford Fine Dining Sue Randall Managing Director

CONFERENCES

P

Malmaison P Mark McSorley General Manager

t: 01865 728240 w: www.oxfordfinedining.co.uk

t: 01865 268400 w: www.malmaison-oxford.com

Elegant Cuisine A Michael Ashton Managing Director

Meet Oxfordshire A Julie Archer Managing Agent

t: 01865 391888 w: www.elegantcuisine.com

T: 01608 659900 W: www.meetoxfordshire.com

UE Coffee Roasters t: 01865 883696 w: www.uecoffeeroasters.com

Williams F1 P Conference Centre Brendan Caffrey Conference Centre Manager t: 01235 777900 w: www.williamsf1conferences.com

The Examination Schools A Kay Hogg Events Manager t: 01865 276905 w: www.examschools.ox.ac.uk Exeter College t: 01865 279600 w: www.exeter.ox.ac.uk/conferences/ Howbery Estates t: 01491 822305 w: www.hrwallingford.co.uk The King’s Centre t: 01865 297400 w: www.kingscentre.co.uk

EVENTS Oxfordshire Registration Services A Jacquie Bugeja Head of Registration and Coroner's Services t: 0845 129 5900 w: www.oxfordshire.gov.uk Battle Proms t: 01432 355416 w: www.battleproms.com

VENUES Blenheim Palace P John Hoy Chief Executive t: 01993 810501 w: www.blenheimpalace.com Blenheim Palace Hospitality t: 01993 813 874 w: www.blenheimpalace.com/hospitality Oxford Castle Quarter A Sarah Mayhew Events and Marketing Officer t: 01865 201657 w: www.oxfordcastle.com Rhodes House P Martin Gubb Director t: 01865 270918 w: www.rhodeshouseoxford.com

EVENT MANAGEMENT The Active Network A Banks Holcombe Head of Business Development t: 08700 841 480 w: www.regonline.co.uk

Eynsham Hall t: 01993 885200 w: www.eynshamhall.com

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www.b4-business.com

Are you owed money?

Last Wednesday, 16/05/12, Beautiful Group invited friends, family, clients and suppliers to come and take a look round our new premises to show them what we have achieved in the last few months. The day was a great success, with everyone enjoying the networking opportunity and pleasantly surprised that although we are all in tough financial times, we are here poking our head above the parapet, showing the success we have had. It has not been easy - we could not have got where we are without support from a lot of places and we used this opportunity to thank those concerned and hope that our success continues.

If you, or any friends and family are getting married, we welcome you to come to our new location and show you exactly what we can offer you - anything from chair covers and table linen, to centre pieces and bridal flowers, to lighting, PA and disco hire - and don't forget we can launder, dry clean and/or press anything in time for your big day and after for safe keeping. Our staff at our Beautiful Creases shop, still on West End, would be delighted to welcome you and take the load off by doing your laundry and ironing for you too!

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Thank you once again for everyone who joined us and we look forward to helping hopefully another thousand brides this year.

Management

Member of the Institute of Credit Management Holders of an Office of Fair Trading Licence

08:33:28

W Which hich o off these these two two w will ill help help y you ou get get to the the top top of of Google?

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Founder and Music Director Marios Papadopoulos

Oxford Philomusica Oxfordâ&#x20AC;&#x2122;s Professional Symphony Orchestra In Residence at the University of Oxford

2012-2013 Season Wonderful concerts in Oxford and beyond Guest artists include: Nicola Benedetti David Greilsammer Tasmin Little John Mark-Ainsley Priya Mitchell

Answer? o odmtips.com/b4-baby dmtips.com//b b4-baby

Schola Cantorum of Oxford Peter Schreier Roderick Williams

Oxford Digital Marketing Internet Internet Marketing Marketing Training Training & Coaching Coaching

01865 57 59 55

Box Office: 01865 980 980

www.oxfordphil.com

EQUIPMENT HIRE

TUITION

Oxford Event Hire A Kieran Lynch Owner

Oxford International Study Centre t: 01865 201009 w: www.oxintstudycentre.com

t: 01865 760158 w: www.oxfordeventhire.co.uk

FINANCE

New Folium Marquees Ben Wild Managing Director t: 01295 255645 w: www.newfoliummarquees.co.uk Beautiful Group Chris Clinkard Chief Executive t: 01993 708330 w: www.beautiful-group.co.uk

EDUCATION

ADVICE

GOLF

BANKING

The B4/MGroup Golf Cup t: 01865 742211 w: www.b4-business.com

LloydsTSB Commercial A Dave Atkinson Area Director

Barclays A Trevor French Corporate Director Oxford

t: 01865 593131 w: www.magnacartacollege.org

t: 07775 542467 w: www.barclayscorporate.com Santander Ian Nash Business Development Director t: 07809 493563 w: www.santander.co.uk Coutts t: 01865 389039 w: www.coutts.com

6TH FORM DAY AND BOARDING COLLEGE

IFA’s

St Clare’s, Oxford A Paula Holloway Principal

Mark Barclay Partner at St. James's Place Wealth Management t: 01865 793121 w: www.mbarclay.co.uk

SCHOOLS Bloxham School A Nick Irvine Marketing Director t: 01295 724332 w: www.bloxhamschool.com d'Overbroek's College A Sami Cohen Principal t: 01865 302637 w: www.doverbroecks.com Tudor Hall Boarding School t: 01295 756276 w: www.tudorhallschool.com

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t: 07554 400 401 w: www.tlafitness.com

t: 01235 838542 w: www.yourmoneyfriend.co.uk

Magna Carta College P David Faulkner Dean

t: 01865 552031 w: www.stclares.ac.uk

TLA Fitness A Tom Alden Founder

Prime Energy Fitness Ltd t: 01869 352000 w: www.primeenergy.org

t: 07764 625666 w: www.lloydstsb.com

Oxford & Cherwell A Valley College Sally Dicketts Principal t: 01865 550550 w: www.ocvc.ac.uk

FITNESS

Your Money Friend Ltd A Ted Yeates Managing Director

COLLEGES

FURTHER EDUCATION

HEALTH AND LEISURE

CMS Financial Management Ltd t: 01869 345588 w: www.cmsfinancialltd.co.uk Amber Wealth Creation Ltd A John Fissenden Director t: 01993 886333 w: www.amberwealth.co.uk

MORTGAGE ADVICE Mortgage Choices James Keene Principal Consultant t: 01993 862888 w: www.mortgage-choices.com

Frilford Heath Golf Club A Alistair Booth Director t: 01865 390864 w: www.frilfordheath.co.uk North Oxford Golf Club A Bob Harris Managing Director t: 01865 553977 w: www.nogc.co.uk Studley Wood Golf Club A Ken Heathcote Managing Director t: 01865 351122 w: www.studleywoodgolfclub.co.uk

HEALTHCARE Eyesite t: 01865 242300 w: www.eyesite.co.uk Monica Franke t: 07970 119721 w: www.monicafranke.com Oxford Radcliffe Private Healthcare t: 01865 221033 w: www.oxfordradcliffe.nhs.uk/privatehealthcare

SPORT Oxford United Football Club A Ian Lenagan Chairman t: 01865 337505 w: www.oufc.co.uk Oxford University Rugby Football Club A Tim Stevens Club Administrator t: 01865 432000 w: www.ourfc.org

www.b4-business.com

B4 contacts North Oxford Lawn Tennis Club t: 01865 513560 (Clubhouse) w: www.northoxfordltc.org.uk

WELLBEING Helen Money Nutrition A Helen Money Owner t: 01865 339672 w: www.helenmoneynutrition.com

BEAUTY Electric Hair t: 01865 790440 w: www.electric-hair.com Bare UK t: 07773 764817 w: www.bareuk.co.uk Philosophy Hairdressing t: 01865 553553 w: www.philosophyhair.co.uk Popham Hairdressing t: 01865 517040 w: www.popham.com

LEISURE Enstone Flying Club t: 01608 678204 w: www.enstoneflyingclub.co.uk

HR

IT & TELECOMMUNICATIONS DATABASE MANAGEMENT InTouch CRM P James White Managing Director t: 0845 310 9973 w: www.intouchcrm.co.uk

IT SERVICES Nominet A Lesley Cowley OBE CEO t: 01865 332211 w: www.nominet.org.uk Oxford Knowledge Company P Mark Salisbury Director

t: 01865 322100 w: www.oxford-knowledge.com Computing Information Systems (CIS) Ltd Richard Marsh Director t: 01367 700555 w: www.cisltd.com Data Efficiency t: 01993 608612 w: www.dataefficiency.co.uk Advanced IT Solutions t: 01235 833869 w: www.advancedits.co.uk

RECRUITMENT The Career Boutique P Katherine Dales Managing Director t: 0845 5204010 w: www.thecareerboutique.com myFD Recruitment t: 01869 354041 w: www.myfdrecruitment.co.uk Avatar Recruitment Consultancy Ltd t: 01295 724570 w: www.avatarrecruit.co.uk Allen Associates Kate Allen Managing Director t: 01865 335600 w: www.allen-associates.co.uk

HR CONSULTANT HR2You P Sarah Morris Owner

WEBSITE DEVELOPMENT Blink Design A Keith Simpson Senior Designer t: 01865 742211 w: www.on-the-blink.com Chris Fulton Design A Chris Fulton Owner t: 07745 033707 w: www.chrisfultondesign.co.uk Torpedo Group Limited A Iain Lewis Director t: 01865 733710 w: www.torpedogroup.com Olamalu A Christoph Corvin Director t: 01993 764566 w: www.olamalu.com Surefire Digital A Rob Jones Director t: 020 3239 8055 w: www.surefiredigital.co.uk Evucan Web Solutions A Arjun Thandi Director t: 0845 8624400 w: www.evucan.com

MOBILE PHONES

Momentum Solutions t: 01865 793520 w: www.momentumws.co.uk

Everything Everywhere Fauzzia Karim Senior Marketing Manager, Small Businesses

Grow Media Group t: 01865 339 379 w: www.growcreate.co.uk

t: 07968 107671 w: www.everythingeverywhere.com

Urban Element t: 01993 776 999 w: www.urbanelement.com

SOFTWARE DEVELOPMENT

WEB OPTIMISATION & SERVICES

QuarkXPress t: 0207 632 5612 w: www.quark.com

Oxford Digital Marketing A Simon Wallace-Jones Co-Founder

TELECOMMUNICATIONS Orange Stripe A Telecommunications Nigel Pursall Managing Director t: 0845 241 7772 w: www.orangestripe.co.uk

t: 01865 600 508 w: www.oxforddigitalmarketing.co.uk Zest A Alex Minchin Director t: 0843 289 0161 w: www.zestdigital.co

t: 07789 711997 w: www.hr2you.co.uk

www.b4-business.com

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Glooo A Chris Jones Director

MARKETING & DESIGN ADVERTISING

t: 07814 046747 w: www.glooo.co.uk

In Oxford Magazine A Colin Rosser Chairman

EMAIL MARKETING

t: 01865 742211 w: www.inoxford.com

ClientMailer t: 01865 339406 w: www.clientmailer.com

CORPORATE IDENTITY

MANUFACTURING

Recognition Express A Andy Olejnik Managing Director

LIGHTING WILA Group Ltd A Mike Collett Chief Executive Officer t: 01235 773500 w: www.wila.com

KITCHEN APPLIANCES Miele Company Ltd A Zoe Naylor Financial Controller t: 0845 365 6600 w: www.miele.co.uk

MEDICAL GOODS

Blink Design A Keith Simpson Senior Designer

ClientMailer t: 07788 677512 w: www.clientmailer.com

t: 01865 742211 w: www.on-the-blink.com

AWM Marketing t: 01367 244996 w: www.awm-marketing.com

Strangebrew A Phil Strachan Director t: 07770 753975 w: www.thinkbrandnotbland.co.uk

mark-making t: 01608 649600 w: www.mark-making.com

SCIENCE & TECHNOLOGY

FREELANCE COPY WRITING AND EDITING

SCIENCE

Stoneleigh Associates A Erica Conlan Proprietor t: 07837 480 432 e: erica.conlan@ stoneleighassociates.com

t: 01865 261410 w: www.mirada-medical.com

Wordsmith TM t: 01993 811579 w: www.wordsmithtm.co.uk

MARKETING RESEARCH / TELEMARKETING Lingo Telemarketing A Su Copeland Managing Director t: 01865 886340 w: www.lingotelemarketing.com

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t: 01865 883579 w: www.marketing-sense.co.uk

t: 0845 1306634 w: www.cardwellmarketing.co.uk

Letâ&#x20AC;&#x2122;s Brand It t: 02081 443366 w: www.letsbrandit.co.uk

Mirada Medical A Simona Nita Digital Marketing Manager

Marketing Sense A Jo Sensecall Director

DESIGN

t: 01993 812021 w: www.owenmumford.com

t: 01865 728953 w: www.scienceoxford.com

t: 01865 751531 w: www.the-project-managers.com

Cardwell Marketing A Ian Merriman Director

ADS t: 01993 885122 w: www.adsoxford.co.uk

Science Oxford Dominic McDonald Head of Public Engagement and Business Networks

The Project Managers A Peronel Barnes Director

t: 01295 257611 w: www.re-oxfordshire.co.uk/

Owen Mumford A Jarl Severn Director

RealTime Health Ltd t: 01865 811124 w: www.realtimehealth.net

MARKETING

Reputation Selling t: 07976 684009 w: www.reputation-selling.co.uk Marketingco t: 01491 822333 w: www.marketingco.co.uk JJ Marketing t: 01865 343100 w: www.jjmarketing.co.uk

PHOTOGRAPHY Studio 8 P Clark Wiseman Managing Director t: 01865 842525 w: www.studio-8.co.uk Lyon Photography t: 01865 481550 w: www.lyonphotography.co.uk

PRINTING Stones the Printers P Steve Palmer Managing Director t: 01295 819 300 w: www.stonestheprinters.co.uk The Goodhead Group A David Holland Chief Executive t: 07773 316 204 w: www.bgprint.co.uk

www.b4-business.com

B4 contacts Blueprint Imaging A Martin Matthews Managing Director t: 01993 892360 w: www.blueprintimaging.com The Oxford Duplication Centre t: 01865 457000 w: www.oxfordduplicationcentre.co.uk Culham Publication Services t: 01235 464904 w: www.culhampublicationservices.com Abbey Press Group t: 01235 543333 w: www.abbeypressgroup.com

WEB PERFORMANCE Obergine A Jeremy Anderson Director t: 01865 245777 w: www.obergine.com

MEDIA JACKfm t: 01865 315980 w: www.jackfm.co.uk This is Global/Heart FM t: 020 7766 6000 w: www.thisisglobal.com

PUBLIC RELATIONS The Buzzworks A Sarah Airey Proprietor t: 01993 813848 w: www.thebuzzworks.co.uk Tracey Jefferies A Tracey Jefferies Founder t: 01865 820183 w: www.traceyjefferies.co.uk

PROPERTY & BUILDING ARCHITECTS Riach Architects A Douglas Riach Principal t: 01865 553772 w: www.riacharchitects.com John Hallam Associates A John Hallam Director

Syncro PR A Claire Thompson PR Director

t: 01608 646969 w: www.johnhallamassociates.co.uk

t: 01865 886344 w: www.syncropr.com

PROPERTY & CONSTRUCTION CONSULTANTS

Esplin PR A Louise Esplin Freelance PR Consultant

Ridge and Partners A David Walker Partner

t: 01235 850115 w: www.esplinpr.co.uk

t: 01993 815000 w: www.ridge.co.uk

GB PR A Gail Buckle Owner

Kemp & Kemp A Steven Sensecall Partner

t: 01865 742940 w: www.gbprconsultancy.blogspot.com

t: 01865 240001 w: wwww.kempandkemp.co.uk

To The Point PR t: 0845 055 9696 w: www.tothepointpr.com PinkFish Media t: 01865 582685 w: www.pinkfish-media.co.uk UK Trade & Investment (UKTI) t: 020 7215 8000 w: www.ukti.gov.uk Love Communication t: 07887 775271 w: www.lovecommunication.co.uk

Grove Technology Park Robert Lamplough Chairman t: 01235 772992 w: www.grovetechpark.com Jennings A Mike Jennings Managing Director t: 01865 893303 w: www.jennings.co.uk Bloxham Mill Business Centre A Ray Avery Managing Director t: 01295 722800 w: www.bloxhammill.com

COMMERCIAL PROPERTY AGENTS VSL and Partners P Richard Venables Director t: 01865 848488 w: www.vslandp.com Carter Jonas A Scott Harkness Partner t: 01865 511444 w: www.carterjonas.co.uk Oxford Innovation Ltd A Jo Willett Sales and Marketing Director t: 01865 811127 w: www.oxin.co.uk Kemp & Kemp A Emma Jewson Partner t: 01865 240001 w: www.kempandkemp.co.uk Meeson Williams Ltd t: 01865 349011 w: www.meesonwilliams.com

BUILDERS MERCHANTS

Marriotts t: 01865 316311 w: www.marriottsoxford.co.uk

Buildbase A David Robertson Central Regional Director

Lambert Smith Hampton t: 01865 200 244 w: www.lsh.co.uk

t: 01865 787763 w: www.buildbase.co.uk

DEVELOPMENT

BUSINESS PARKS Begbroke Science Park A Peter Dobson Managing Director

The Trevor Osborne P Property Group Trevor Osborne Chairman t: 01225 832302 w: www.topgroup.co.uk

t: 01865 283700 w: www.begbroke.ox.ac.uk

www.b4-business.com

145

ESTATE AGENTS Breckon and Breckon A Keith Stacey Managing Director t: 01865 244735 w: www.breckon.co.uk Penny & Sinclair A James Penny Director t: 01865 318013 w: www.pennyandsinclair.co.uk scottfraser A David Blythman Managing Director Sales

College and County Mark Crampton-Smith Owner

Fallowfields Hotel & Restaurant Anthony Lloyd A Managing Director

t: 01865 722722 w: www.collegeandcounty.biz

t: 01865 820416 w: www.fallowfields.com

Kemp and Kemp t: 01865 517584 w: www.kempandkemp.co.uk

Conifers Guest House t: 01865 763055 w: www.conifersguesthouse.co.uk

Bluestone Letting and Management t: 01869 327577 w: www.bluestonelm.co.uk

RENTAL ACCOMMODATION

The Letting Centre t: 01865 759930 w: www.thelettingcentre.com

t: 01865 759500 w: www.scottfraser.co.uk

Rentaflat Ltd t: 01865 726966 w: www.rentaflat.co.uk

Kemp & Kemp A Graham MacDonald Director

Sterling Residential Lettings t: 01865 263183 w: www.sterlingresidential.co.uk

t: 01865 510000 w: www.kempandkemp.co.uk

PROPERTY SERVICES

frontdoorz A Sonia Kearns Creative Director t: 01865 339444 w: www.frontdoorz.com

LETTING AGENTS Breckon and Breckon P Greg Barnes Director t: 01865 201111 w: www.breckon.co.uk Finders Keepers A Frank Webster Director t: 01865 302308 w: www.finders.co.uk scottfraser A Andrew Greenwood Group Managing Director t: 01865 761111 w: www.scottfraser.co.uk Lucy Properties A Ian Ashcroft Managing Director t: 01865 559973 w: www.lucyproperties.co.uk North Oxford Property Services A Robin Swailes Director t: 01865 311745 w: www.nops.co.uk

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Lower Mill Estate Red Paxton Marketing and Sales Director t: 01285 869489 w: www.lowermillestate.com

ARTISTIC AND CULTURAL New Theatre A Jamie Baskeyfield General Manager t:01865 320760 w: www.newtheatreoxford.org.uk/

Savvy Maintenance & Renovations Stephen Dunne Director

Oxford Philomusica Simon Payne Development Manager

t: 01865 920020 w: www.savvy-group.co.uk

t: 07775 904626 w: www.oxfordphil.com

A1 Plumbing & Heating t: 01865 327732

The Old Fire Station Anna Munday Communications & Bookings Manager

Windover Facilities Management t: 01869 368095 w: www.windoverfm.com

t: 01865 263980 w: www.oldfirestation.info

Next Generation Solar t: 01993 813105 w: www.nextgenerationsolar.co.uk

Modern Art Oxford t: 01865 813826 w: www.modernartoxford.org.uk/

R&R ACCOMMODATION

GALLERIES Wiseman Gallery A Sarah Wiseman Owner

Macdonald Randolph Hotel A Michael Grange General Manager

t: 01865 515123 w: www.wisegal.com

t: 0844 879 9132 w: www.macdonaldhotels.co.uk

CORPORATE ENTERTAINMENT

The Royal Oxford Hotel Tom Crampton-Smith Owner

Sam Strange Magic A Sam Strange Owner

t: 01865 248432 w: www.royaloxfordhotel.co.uk

t: 01865 742211 w: www.samstrangemagic.co.uk

Westwood Hotel Tony Healey Owner t: 01865 735408 w: www.westwoodhotel.co.uk

www.b4-business.com

B4 contacts ENTERTAINMENT Pegasus Theatre A Dominique Cadiou Development Director t: 01865 812160 w: www.pegasustheatre.org.uk

The Feathered Nest Inn t: 01993 833030 w: www.thefeatherednestinn.co.uk

The Duke of Cambridge t: 01865 558 173 w: www.dukebar.com

Saffron t: 01865 512211 w: www.saffronrestaurantoxford.co.uk

COFFEE SHOPS Java & Co t: 07736 950673 w: www.javaandco.co.uk

FOOD & DRINK SUPPLIES

Gee’s Restaurant & Bar t: 01865 553 540 w: www.gees-restaurant.co.uk

LM Champagne t: 07919 133476 w: www.LMchampagne.co.uk

Old Parsonage Hotel t: 01865 310 210 w: www.oldparsonage-hotel.co.uk

SHOPPING

The Oxford Wine Company Ted Sandbach Managing Director

Quod Brasserie & Bar t: 01865 202505 w: www.quod.co.uk

University of Oxford Shop t: 01865 247414 w: www.oushop.com

t: 01865 301144 w: www.oxfordwine.co.uk

BARS

Bicester Village Helen Peters Sales & Marketing Manager - Tourism

RESTAURANTS The Oxfordshire Restaurant Awards t: 01865 742211 w: www.oxfordshirerestaurantawards.co.uk The Trout A Matt Cooper Head Chef t: 01865 510930 w: www.thetroutoxford.co.uk The Red Lion A Tom Crouch General Manager t: 01865 726255 w: www.redlionoxford.co.uk

RETAIL

O’Neill’s Oxford t: 01865 250708 w: www.oneills.co.uk

t: 01869 323200 w: www.bicestervillage.com

The House t: 01865 724 433 w: www.housebar.co.uk

Casa Rose Boudoir t: 01865 510191 w: www.casaroseoxford.com

HAVE A FREE £50 LUNCH ON OSBORNES Yes there is such as thing as a free lunch

4500 MIles From Delhi A Nav Kandola Owner

All that is needed is for you to call Bill Fletcher and ask him to quote for your business insurances (or those of your clients).

t: 01865 244 922 w: www.milesfromdelhi.com/oxford

Bill guarantees to either beat the existing Insurer’s premium or the cover.

Spice Lounge A Ali Aktar Owner

If Osbornes fail this challenge they will pay £50 towards your lunch at a Restaurant of your choice, but how about at one of his present clients in Oxford such as Gees Restaurant or Quod.

t: 01865 510071 w: www.spiceloungeoxford.co.uk Fallowfields Hotel & Restaurant A Anthony Lloyd Owner t: 01865 820416 w: www.fallowfields.com Browns James Pounds General Manager t: 01865 511995 w: www.browns-restaurants.co.uk

It is as easy as that Osbornes Insurances Oxford Ltd. Insurance House, North St. Thame Oxon OX9 3BH Bill Fletcher Direct Line: 01844 214316 Email: bill@osbornesins.co.uk B4 is designed by Blink Design & Print e: studio@on-the-blink.com t: 01865 742211

Saffron t: 01865 512211 w: www.saffronrestaurantoxford.co.uk

www.b4-business.com

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