“Customer Satisfaction Level for Two Wheeler Vehicle” EXECUTIVE SUMMARY Topic of the study: “Customer Satisfaction Level for Two Wheeler Vehicle” Need for study: To understand the satisfaction level of the customer regarding the TVS two wheeler vehicle and also the service provided by them at various level, to understand what are the customer requirement and improvement required by them in service and product. Objective of the study: •
To know working process of the company.
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Future prospective of the company.
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To know customer satisfaction level regarding product & service.
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To understand the competitors strategy.
Research Design: o Primary Source: Questionnaire & Personal interaction in the company. o Secondary Source: Company data through internet. o Sample Size: 100 customers (random sampling) o Location: Belgaum Out come & Benefits of the study: The out comes of the this project would give the company a clear understanding about the customer feedback as well as there satisfaction level and also to understand what the competitors are doing in order to increase their sales by this research the company can improve on there strategy and also improving on service strategy so that the customer are not just satisfied but delighted. Babasabpatilfreepptmba.com
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