Student Success Annual Report 2023-2024
A message from Associate Vice President for Student Success
Ryan Travia, Ed.D.
This has been an extraordinarily productive year for the Student Success Portfolio With support from the Board of Trustees and the President’s Council, the College made significant investments in our area to sustain and enhance efforts pertaining to student mental health and well-being Each of these initiatives ties directly to one or more of the President’s Critical Few Objectives (CFOs):
Strengthen Connection of our Work to Purpose and Values
Alignment of Resources with Enrollment
Elevate Technology
Sustain our Commitment to DEI as a Competitive Advantage
Expand Lifelong Learning
Establish Partnerships that Create Scale and Enhance our Value Proposition
The investments made to the Student Success Portfolio yielded the following resul CFO/s in bold):
Recruited, hired, and onboarded three new FTE’s, including an additional clinician in Counseling and Psychological Services (CAPS), an additional Student Success Advisor, and a coordinator in Wellness & Prevention Services. 2/3 are diverse hires.
(Alignment of Resources with Enrollment, Sustain our Commitment to DEI as a Competitive Advantage)
Successfully launched Uwill, a leading teletherapy service that provides wraparound care via teletherapy, a 24/7/365 crisis line, and a library of on-demand educational resources for Babson students that serves as an extension of CAPS Importantly, 25% of licensed clinicians within the Uwill Network are members of the BIPOC community
(Alignment of Resources with Enrollment, Sustain our Commitment to DEI as a Competitive Advantage, Establish Partnerships that Create Scale and Enhance our Value Proposition)
Created a sustainable source of funding for Christian, Hindu, and Muslim Student Life
(Alignment of Resources with Enrollment, Sustain our Commitment to DEI as a Competitive Advantage)
Enhanced programming through Wellness & Prevention Services, featuring an expansion of the “Be Well, Do Well” series to include: Fresh Check Day (health and wellness fair that focuses on reducing stigma associated with mental health and raising awareness about suicide prevention), Sex in the Dark (an interactive panel presentation regarding sexual health), Love Yourself (health and wellness fair focused on self-care and strategies to manage stress), and twice monthly Wellness Wednesdays that rotate through Horn Library, LGRAC, Olin Hall, and Reynolds Campus Center.
(Strengthen Connection of our Work to Purpose and Values)
This year’s annual report provides a summary of the work led by each of the six departments within Student Success, including utilization and student satisfaction data, programmatic highlights, new initiatives, and outcomes. Various initiatives will be linked to the CFO’s further demonstrating how well-being is inextricably linked to academic, personal, and professional success.
About Babson Student Success
Taking an integrative, synergetic, student-centered approach to developing entrepreneurial leaders by providing a seamless and supportive living-learning environment that prioritizes self-advocacy, health, and well-being as central to academic, personal, and professional success
The Student Success Portfolio includes Accessibility Services (DAS), the Campus Assessment, Response, & Evaluation (CARE) Team, Counseling and Psychological Services (CAPS), Health Services (SHS), Religious & Spiritual Life (RSL), Student Advising & Success (SAS), and Wellness & Prevention Services (WPS).
Department of Accessibility Services (DAS)
The mission of Accessibility Services is to collaborate with and empower students with disabilities to coordinate support services and programs enabling equal access to an education and college life.
Accommodation Breakdown for 2023/24 and Historically
Academic 503 (81% of the total number 624)
Total # of proctored exams in 2023/24
Total Number of Registered Student Accommodations for 2023/24 unique students at Babson used an accommodation in 2023/24, this represents 531
624
Dining 12 (1.9% of the total number 624) 8% to last year's total of 13 9% to last year's total of 100 15% to last year's total of 436 By the numbers, 2023/24 was... an of 166 more exams versus 2022/23 658 more exams than 2021/22 Proctoring Exam Program for 2023/24
3,263
Housing 109 (17% of the total number 624)
EJ Chen joined Babson in January as a temporary hire and eventually took on the fulltime position of Coordinator for DAS.
Notetaking Summary of Numbers for 2023/24
2024 Highlights for DAS
Notetaking Highlights for 2023/24
Traditional notetaking is when a student employee takes class notes to supplement the notes for a student with an accommodation. Glean is a software application for notetaking that is installed directly onto a student's laptop. The adoption of Glean, which went live in January, reduces the need for student notetakers.
Student Testimonials for DAS
Accessibility Services helped me achieve my academic goals When receiving additional testing time in a noise-canceling environment, my GPA and confidence in my academic abilities excelled
I don't think I could've graduated without my accommodations and Accessibility Services making sure they were protected by the college
A defining moment for DAS this year was the inaugural Excellence in Ability, Diversity & Inclusion Awards and Celebration to honor graduating students. It recognized the students and staff within the arena of Accessibility and their hard work and support.
DAS hosted the BOW Consortium in the spring, a collaboration with Wellesley and Olin Colleges. Harvard University also sent representation where guest speakers from the Sanghavi Law Office spoke about disability law and discussions among everyone ensued
2023/24 Total Number of Appts =
Counseling and Psychological Services (CAPS) offers free consultations, assessments, shortterm biweekly counseling, and referrals for long-term counseling, all designed to empower students to thrive at Babson and beyond.
New hires for 2023/24
In September, CAPS on-boarded Daniela Poulat to the clinical team. Daniela is a welcomed teammate, and it further balances staff resources to the student community.
VMW’s (Voluntary Medical Withdrawal)
A subset of students seen by CAPS required significant c management beyond face-to-face clinical services. CAPS administered the individual activities of making calls, attending meetings, and documenting cases on their beh
individual activities students required
Highlights for CAPS in 2024 - expanding access of services and resources
The Uwill student community grew in total members and utilization.
Uwill student registrations for 2023/24 (As of 6/30/24, total registrations are 189 since being introduced) 120
89% of the Uwill student community actively utilized services in 2023/24
68 Crisis Line calls by students and/or parents on behalf of their child
59 of these students were not known to CAPS previously
Student rating of telehealth care (out of 10) 68 CAPS Student Engagement Cookies
A new satellite office created in the Len Green Recreation & Athletic Center (LGRAC) provides increased access to mental health services for student-athletes.
Number of athletic 1 on 1 clinical sessions with CAPS
Number of athletic consults between CAPS and coaches on behalf of a student
Ali Markson and Uwill spokesperson Darryl Mac!
Student Health Services (SHS)
The mission at Health Services is to assist the students of Babson and Olin College of Engineering in maintaining optimum physical and emotional health through the provision of high quality, comprehensive medical care in combination with health education and wellness services that are both easily accessible and cost effective.
New hires for 2023/24
Teresa Mclaughlin joined Health Services at Babson in July of 2023 as the Associate Director.
Ellie Kawa accepted the position of Triage Nurse in Health Services earlier this year.
Testimonials at SHS
Total Mental Health Appts @ SHS and related experiences versus last year 4.88
SHS collaborates with psychiatrist Dr. Sarah Gilani and physician Dr. Sandra Marwill holding weekly meetings to
a quick note to say a massive thank you for helping me it was rough, but your care and kindness made all the difference
I felt very comfortable, it was my first appointment alone without my mom scheduling an appointment for me, and I did not feel nervous at all. Even when getting my blood drawn, I am extremely nervous when it comes to needles, she talked me through it, and it helped relieve my anxiousness. Overall, it was a great visit!
I want to express my gratitude towards the Health Services team for taking care of my health for the past four years. I really couldn't get through college without you guys!
SHS Highlights from 2023/24
Student Responses to the HS appt survey
Avg rating of responses when asked about their clinic experience (based on a scale up to 5 )
Ask a Nurse Tabling Events
“Rate the quality of explanation for your treatment plan.” = 4.90
of respondents would use SHS again when asked “How likely are you to use SHS again?”
of respondents would refer others to SHS when asked “Would you recommend Health Services to other Babson students?”
Meeting student needs on campus & online
Started in December, staff clinicians went out among the student community to share information.
Clinics held on campus for flu or covid Instagram posts promoting clinics, health topics, and events
“Rate if today's service met your needs.” = 3
SHS campaign to drive students to use the online portal so they can be informed on about their health info! 1
Religious & Spiritual Life (RSL)
Religious & Spiritual Life (RSL) fosters a community of belonging, learning and life formation at Babson and beyond. We empower students to cultivate and explore their religious and spiritual identities, while simultaneously sustaining their faith traditions.
New hires for 2023/24
During the fall of 2023, Joseph Finn joined RSL as the Catholic Chaplain.
RSL welcomed Rabbi Craig Marantz in the month of February as the Jewish Chaplain.
Ustadha Maryam Sharrieff became a wonderful addition to RSL as the Muslim Chaplain towards the end of the academic year.
3 Peace Circles were hosted by RSL
Collaborations/coaching opportunities with other institutions regarding the crisis in Israel and Gaza. Institutions include Wellesley College, Harvard, Wake Forest, Louisville, Olin and Tufts. Babson also participated in an antiSemitism symposium hosted by Brandeis University.
Today and in the future months, RSL staff looks to meet students where they are at, including events outside of religious programming.
Student Advising & Success (SAS)
Total Number of Student Meetings in 2023/24 =
Student Success Advisors strive to educate and empower students to take ownership of their educational journey, recognize and understand the interconnectedness of their academic, personal, and professional successes in order to make intentional decisions that optimize their educational experiences. 76% of the
Unique Student Count at SAS in 2023/24
d the SAS team as a sor in June.
Average wait time in days for students to meet with their advisor... 4.47 days in 2023/24
SAS initiated new efforts to meet with students in 2023/24
Past years wait time
2022/23 = 4.56 days 2021/22 = 6.33 days
2023/24 initiatives and resources
New registration information site created for students
SAS piloted a new advising approach for specific cohorts where Kathryn supported incoming transfer students while Karina, Kirsten & Brian worked with incoming FirstGen students.
SAS created a new operations manual & calendar for their own internal use to be used to document and introduce efficiencies for many of the processes they are responsible for.
The Student Success advisors initiated a new effort during student orientation to introduce themselves to First Years to effort an increase in initial semester meeting engagement
Wellness & Prevention
WPS leads the college prevention efforts regarding sexual violence and gender-based misconduct, alcohol and other drugs, mental health and emotional well-being, and sexual health. WPS continues to provide direct services to students through advocacy, psychoeducational interventions, and case management
Alcohol and Other Drugs Services
102 total student engagements for 2023/24
New Hires in 2023/24
Sophia Eisenhaure was hired as the inaugural Coordinator for WPS in August
Monica Fuentes joined WPS in November as the Assistant Director. Babson is so excited for her addition and a 3-person team at WPS
utilizing the m for 2023/24
WPS developed a new POW initiative asking them to pair up with another team member and execute an event in relation to one of our 4 pillars. As a result, the POWs improved their presence on campus and engaged in meaningful conversations about mental health and well-being with their peers.
WPS identified additional needs of students who disclosed cannabis use to cope with daily stressors, insufficient communication skills, and low ability for self-advocacy. WPS has taken strides to expand motivational interviewing to assist students in identifying effective coping mechanisms and skills.
The 4 Pillars at WPS