Leisure Group Policy A leisure group is defined as five or more suites travelling together. As an intimate and boutique property, some special conditions apply to ad hoc group bookings; • The standard minimum length of stay for any group is two nights, however stays of one night may be permitted on a request basis between Sunday and Thursday nights outside of peak periods.
Non-exclusive use groups For non-exclusive groups, to ensure minimal impact on other guests, the following special conditions apply; • The maximum number of suites that can be booked for a non-exclusive group is 12. • Appellation has a maximum table size of six (6) guests - larger groups will be required to dine at two or more tables or in the Private Dining Room, up to a capacity of 12 guests. A group size of 12 guests or more will be required to dine in the Hermitage Room or Contour and must be pre-booked at time of booking. • Contour has a maximum table size of 20 guests - larger groups will be required to dine at two or more tables or in the Hermitage Room and must be pre-booked at time of booking. • Public speaking is not permitted in the main lodge areas unless in the privacy of the Private Dining Room or Hermitage Room and must be arranged in advance.
Exclusive use groups The following conditions apply to exclusive use group bookings; • Group bookings of 13 suites or more are generally only accepted on an exclusive use basis. • Separate booking terms and conditions apply to exclusive use groups and will be presented at time of enquiry.
THE LOUISE | GROUPS@BAILLIELODGES.COM.AU | +61 2 9918 4355 | THELOUISE.COM.AU
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Group booking timeline | Non-exclusive use Timeline
Action required
Within 14 days of booking
To confirm the booking, a one-night non-refundable deposit is due.
Up to two months prior to arrival
Cancellation received outside 2 months prior to arrival will forfeit the one-night deposit for non-exclusive use groups. Alternatively, we allow a reduction of up to 2 suites and a one-off date change to travel within 6 months of the original arrival date at no penalty for non-exclusive use groups only.
Two months prior to arrival
The remaining balance is due to finalise the booking. Should part of the group or the entire booking be cancelled or postponed, a cancellation fee equal to 100% of the booking amount will apply.
Four weeks prior to arrival
• Arrival and departure times for all guests to be confirmed. • Final rooming list to be provided. • Any special dietary requirements to be advised. • Any external experience bookings to be finalised.
One week prior to arrival
Full prepayment is required for any additional charges such as experience bookings. A fee equal to 100% of the booking amount will apply to any changes or cancellations within one week of arrival.
Please note: due to the regional location of the lodges, no refund or credit can be given in the event of a non-arrival for any unused services or unused nights for any reason including illness, flight and/or weather disruptions. Travel insurance is always recommended. Within two months prior to arrival, a postponement or date amendment will be considered a cancellation. Forfeited payments cannot be held in credit for future lodge bookings. Exclusive use groups, tour series, and business event bookings will be subject to separate terms and conditions which will be shared at time of enquiry.
THE LOUISE | GROUPS@BAILLIELODGES.COM.AU | +61 2 9918 4355 | THELOUISE.COM.AU
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